questions

[thorn apex]

@earnest torrent please post emulator related problems or queries in #emulator-support

[paper kelp]

i'm ranked on region like headshot kills for 2days and didn't get title why ?

[mellow geyser]

[rare mango]

Hello I played pubg m, then abandoned and started playing cod m, right now
I decided to return and I have a ban for 10 years, what to do? In that
account Donat and pumped, and in the end in the bath. What is the ban and
how to log in? There is no desire to start from the beginning. Thank you in
advance, my nickname is MrVacess, linked by mail to FB [e-mail]

[polar marsh]

@rare mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn edge]

I often get gyroscope glitch

[granite crest]

Can I somehow change the server again? I don't want to wait 60 days -_-

[mighty compass]

@polar marsh I changed the server by mistake and I wanna change it again for once only and I can't wait 60day without playing

[dusky palm]

Another reason why the Change Region button is missing is because the trigger has changed the region before. There appears to be a current way to display a "show" when it is currently hidden, which is to wait 60 days, or by talking to customer service in-game.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @granite crest @mighty compass.

[worn geyser]

Whats the use of the G-Coin,The reward that can be obtained by watching ads

[clear spindle]

Isn't G-Coin for the PC version ??

[worn geyser]

Idk i just get them by watching ads

[vagrant forum]

Those are battle coins, they can be used for redeeming Bonus Challenge rewards.

[worn geyser]

Thanks

[granite crest]

Why did they even add this (60 days) server thing -_- ?

[clear spindle]

[worn geyser]

When do i can xchange it? I already got 30 of it

[opal forge]

When is indian version coming?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @opal forge.

[clear spindle]

Try using a DNS, @night cloak.

[clear spindle]

You can redeem when there's bonus challenge option is available, @worn geyser.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak.

[night cloak]

Can you help me i got banned for no reason

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worn geyser]

Thanks

Whats the rewards tho

[clear spindle]

UC, gun skins, outfits etc.

@granite crest #news message

[worn geyser]

[knotty rover]

I accidentally switched the server to the Middle East, Europe, how do I do it

[clear spindle]

Contact in-game customer service.

[gleaming wren]

Hello, I get band for one day! Any one know details about that ?

[polar marsh]

@gleaming wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why can't i get in games??? I've been trying to level up in Metro Royale and now i'm stuck at lvl 22. The game keeps matching for 5 mins and still can't find one. Been 20 hours already and other modes work just fine. After lvl 22 you can't play basics or what?

[strong shale]

I need help @polar marsh

[versed shell]

@lime juniper Any News About PUBG Mobile India Launch Date Or Trailer Launch Date ...
🥺

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @versed shell.

[strong shale]

Can someone assist me ? I need help @polar marsh

[gleaming abyss]

When is it comming back... its been months

[strong shale]

@gleaming abyss do you have tournament option? I isn't showing for me

[vale moat]

<@&481161015728406538> my server wqs in sa i hadnt changed my server but it itself changed and i cant push noe help me plz i cant get plus

[gleaming abyss]

It does show up but the redeem section doesnt work

[strong shale]

For me bonus challenge works , I even redeemed 200 uc but tournament option isn't showing for me

[gleaming abyss]

How am i supposed to access the bonus challenge section

[vagrant forum]

@vale moat, if you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service.

[strong shale]

Levi which country are you in ? I'm in India but country is in USA

[vale moat]

@vagrant forum pls tell how to contact customer service pls

[gleaming abyss]

Im not in india but my ingame region is india

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vale moat.

[strong shale]

Ok , mods . Can I get assistance ?

[vagrant forum]

Settings > Basic Settings > Bottom left of the screen, @vale moat.

@strong shale, which device are you using?

[long kettle]

Is RP team broken just for me or has it been reported before? It shows me available teams to join but when I try to join or create one it tells me that I’m already in a team, what to do now??

[sick shale]

Restart the game

[vale moat]

@vagrant forum i told but they did nit change it

Pls help me they did not help

[long kettle]

I’m not trying to leave the team is just not showing, this game is broken af 🤣

[vagrant forum]

They are the only ones who can help you out with that, @vale moat.

[mystic tide]

I`ve changed from NA to Eu by mistake in pubg can i get back to NA please
because i have started rating already in NA

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @mystic tide.

[celest shadow]

Restarting the game does help to fix the RP Team bug, @long kettle. Happens to me as well, not sure how it is on your end.

[real valve]

When pubg india will release????

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @real valve.

[chilly lark]

Hello guys i just want to ask something, my account got banned for no reason, first time banned one day and the second time 3 days after that for one week and I didn’t open the account from the first day. Can you guys tell me what should i do ?

[polar marsh]

@chilly lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[long kettle]

@celest shadow thank you, only worked after 3 tries for some reason 🤔

[celest shadow]

Noted, @long kettle. Thank you for the report in #old as well, that's very helpful.

[long kettle]

👌🏻

[vale moat]

@celest shadow costumer service when i get reply

[celest shadow]

You may refer to FAQ 5.4 in #faq, @vale moat.

[vale moat]

Ok

[safe oracle]

Hi guys
Yesterday i told u that my server changed to North America because of a glitch,
Now even when i play with my friends in Europe the points change in North America statics not Europe!!

[mystic tide]

I`ve changed from NA to Eu by mistake in pubg can i get back to NA please
because i have started rating already in NA, I tried to contact customer service but there is no option thats allow me to reset server selection cool down

[vale moat]

U have ti message personally i think i am waiting for reply

[mystic tide]

to who?

[onyx dagger]

You're already answered about this, @mystic tide. Kindly Refrain from Repeating.

@safe oracle, if you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service.

[drifting trail]

Здравствуйте, я не помню пароля к аккаунту и проверочный код на почту не приходит чтобы восстановить почему не приходит код?

[safe oracle]

@safe oracle, if you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service.
@onyx dagger
Customer service in the game u mean ?

[onyx dagger]

English please, @drifting trail.
You may check out 3.1 of the #735483472432594994 for Regional communities.

Yes, @safe oracle.

[sterile bobcat]

Hi my account hacked

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sterile bobcat.

[sterile bobcat]

I connected theam and tell now account with the hackers

He change the game version

[drifting trail]

Hello, I do not remember the password for the account and the verification code does not come to the mail to recover why the code does not come?

[celest shadow]

You will need to contact the in-game customer service for assistance, @sterile bobcat. Please also make sure that you have recently changed all your social media account passwords, to better safeguard yourself from potential unauthorised users from accessing it.

Do you have another method of logging in (such as Facebook, Twitter, et cetera) @drifting trail?

[sterile bobcat]

Yes linked email

Ican enter to the accounts

And hackers can enter

[drifting trail]

@celest shadow I have Facebook, but I want to change my password, but the verification code does not come to my mail

[safe oracle]

I contacted customer service they didn’t help
Help me please guys it was not my mistake the glitch changed it to NA without giving me a notice !

[devout geode]

Change password for Facebook or what, @drifting trail?

[agile palm]

How to unlink the hacker in my pubg account ?

[celest shadow]

You cannot change the password for your e-mail link at the moment, @drifting trail.

[onyx dagger]

Kindly Type None of them Worked, And then state your issue, @safe oracle.

[sterile bobcat]

He can enter by tweeter

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sterile bobcat.

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @agile palm.

[marble flicker]

Pubg

[onyx dagger]

Yes, @marble flicker?
Kindly State your issue.

[drifting trail]

@devout geode No, in my game you go in, you need to keep a mail and password, that's the password at the entrance, I want to change it, but there you need a verification code and it does not come to the mail

[agile palm]

@still wadio/ i did they give me 60 day to unlink the hacker email there is any more option to unlink the hacker email ??

[marble flicker]

Pubg mobile India version when come

[vale moat]

@celest shadow i played games in sa but it give plus in asia pls help

[marble flicker]

All YT s say today come but don't come

[celest shadow]

What is the server you locked in, @vale moat?

[onyx dagger]

As they said that it would take 60 Days, @agile palm, You need to Wait patiently. That's the only way.

[agile palm]

Why can't speak with some admin on pubg to fix the problems??

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @marble flicker.

[drifting trail]

@celest shadow I can not change but restore? This is not the password for the mail, but for the game

[marble flicker]

Ok next one YouTuber sale hack

[celest shadow]

Feel free to contact the customer service for assistance, @drifting trail. Refer to FAQ 5.3 in #faq.

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @marble flicker:

:white_small_square: http://bit.ly/37Lgfbm

[opal forge]

Same I'm not able to change server

[vale moat]

I am locked in asia but i had not changed my server it changed itself

[simple epoch]

Wtf is this ?? my friend was pushing rank in KRJP with me but today his points are adding in asia? What is this please fix

[drifting trail]

@celest shadow This is where and to whom?

[onyx dagger]

@opal forge, if you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service.

[opal forge]

Let it be i don't play much now so it's okay for me

[mental storm]

This just happened to me too, I’m pushing rank in South America and it’s adding points to my Middle East. @drifting trail

[jaunty bluff]

hi
I want to speak with an admin here to report a bug

[opal forge]

Plus i know even if i contact customer care they won't fix it

[mental storm]

I didn’t get to pick a server either

[safe oracle]

Kindly Type None of them Worked, And then state your issue, @safe oracle.
@onyx dagger
Is this the right way ?

[onyx dagger]

Hello, @jaunty bluff!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[agile palm]

@still wadio/ okay so now i can't play like i want because the hacker got his email linked with me account but my fb and twitter linked with is as'll but he can login anytime he want what hell i can't till 60 days

[celest shadow]

Since your server is locked in Asia, all the points you earn or lose—regardless of which server you play on—will be counted towards your main server rank and not the server you played on.

If you wish to be well informed in this regard, you can watch the Dev Log in #news.

[celest shadow]

Same goes to you. ^

[onyx dagger]

Now you need to Wait patiently, @safe oracle.
Refer to #faq 5.4

[blissful path]

Hi

[safe oracle]

Now you need to Wait patiently, @safe oracle.
Refer to #faq 5.4
@onyx dagger
Okay i hope it wont be too long 😦

[vale moat]

How to change my server pls i need to change it fast

[onyx dagger]

Only they can help you with this, Unfortunately, @agile palm.

[celest shadow]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @vale moat.

[onyx dagger]

Alright then, @safe oracle.

[blissful path]

Kab aaeyga pubg

[storm flume]

Please do not use languages other than English, @blissful path. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[simple epoch]

Since your server is locked in Asia, all the points you earn or lose—regardless of which server you play on—will be counted towards your main server rank and not the server you played on.

If you wish to be well informed in this regard, you can watch the Dev Log in #news.
@celest shadow why did this rule implement today??? We reached diamond and this rule came today wtf is this? This isn't fair

[onyx dagger]

Hello, @zero+drevile#8148!
We provide community support only for the global English version of PUBG MOBILE here.
And, English please.

[safe oracle]

Alright then, @safe oracle.
@onyx dagger
Thanks guys ❤️

[soft forge]

When pubg come in india 🤔

[mental storm]

@celest shadow This JUST started happening. Middle East was chosen for me, I didn’t pick it, and I have been ranking in South America with friends and I’m in Crown IV, very close to conqueror 😠 now my points add up in Middle East

[onyx dagger]

You're very welcome, @safe oracle!

We provide community support only for the global English version of PUBG MOBILE here, @soft forge.

[ripe citrus]

One question are these competitive config files legal ? Are we allowed to use them?

[safe oracle]

@celest shadow This JUST started happening. Middle East was chosen for me, I didn’t pick it, and I have been ranking in South America with friends and I’m in Crown IV, very close to conqueror 😠 now my points add up in Middle East
@mental storm
كلمي الكوستمر سرفز من اللعبة واختاري التغيير رح يغيرولك السيرفر مرة وحدة فقط

[storm flume]

Please do not use languages other than English, @safe oracle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[safe oracle]

Please do not use languages other than English, @safe oracle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@storm flume
I explained to her in our language so she understand

[onyx dagger]

Feel free to Discuss in #pubg-mobile, @agile palm.

[celest shadow]

As aforementioned, you should watch the Dev Log on YouTube, you can find this video posted in #news.

[visual lichen]

Tf is this pubg I played a game for me it's eu and for my friend its NA

[simple epoch]

As aforementioned, you should watch the Dev Log on YouTube, you can find this video posted in #news.
@celest shadow did this rule come today? Because hours ago , her points were adding in krjp server and we did diamond together

[soft forge]

Who is pubg devloper give me there whatsapp number why pubg delay 😡

[ripe citrus]

?

[onyx dagger]

You're already answered about this, @soft forge.

[celest shadow]

No it did not. It was implemented a few days ago.

[soft forge]

@onyx dagger ok

[onyx dagger]

Alright.

[night cloak]

My account has banned 10 years
I am not used any hack or another program how you can help me

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vale moat]

Does this work?

[simple epoch]

No it did not. It was implemented a few days ago.
@celest shadow then this game is messed up? Why did it start working today after we reached diamond? If you understand me then please convey my message to Devs ASAP

[celest shadow]

Please do not recommend server members unauthorised methods to bypass the restriction, @agile palm.

Did you recently switch your server, @simple epoch?

[vale moat]

@celest shadow but does that work

[winged valley]

Any news on Indian version launch ? Sorry if this has been asked too many times

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @winged valley.

[night cloak]

When Indian version will launch??

[winged valley]

Lol the reply is right above

[night cloak]

Ok

[vale moat]

Does buying room card change server

[simple epoch]

Please do not recommend server members unauthorised methods to bypass the restriction, @agile palm.
@celest shadow No i didn't change it and server was Asia days ago but rank started to add up in Asia today. Hours ago, we reached diamond in KRJP

[tired fractal]

yes but it shouldn't

[celest shadow]

So your selected server is Asia but you are playing in KRJP, @simple epoch?

[jaunty bluff]

@onyx dagger I found a new glitch
in the game only auto response answer me

[mental storm]

Customer service in-game is no help. It takes me to a new conversation every time.

[ripe citrus]

Can i get banned if i change the config files for lag?

[simple epoch]

So your selected server is Asia but you are playing in KRJP, @simple epoch?
@celest shadow Yes BUT my friend SERVER is KRJP and we did diamond in KRJP But today points started to add up in asia? Why dont you understand

[mental storm]

This is what’s happening to me

[simple epoch]

But they are not admitting their mistake. They should have impleted the rule from start now we did hard work days and night and pushed rank and rank started to add in other server now

[tired fractal]

it was implemented with season 16

[simple epoch]

it was implemented with season 16
@tired fractal then how i did diamond in KRJP? My server was selected Asia and i did diamond in KRJP with my friend

[celest shadow]

That is intentional, @simple epoch. That is how the new system works now, this was mentioned in the Dev Log YouTube video.

You will be playing on the team leader's server but the final earnings from a match will be counted in each player's own region. Your friend will earn points in his server, in this case KRJP and you will earn in Asia.

[tired fractal]

[vale moat]

I contacted customer no reply so much timr

[celest shadow]

Refer to FAQ 5.4 in #faq, @vale moat.

[simple epoch]

That is intentional, @simple epoch. That is how the new system works now, this was mentioned in the Dev Log YouTube video.

You will be playing on the team leader's server but the final earnings from a match will be counted in each player's own region. Your friend will earn points in his server, in this case KRJP and you will earn in Asia.
@celest shadow don't you have mind? I'm telling you that points weren't adding in her own region. We did diamond together while my server was Asia and her server was KRJP??

[hushed void]

I got my account hacked

[celest shadow]

Who is the team leader and what server were you playing on, @simple epoch?

[mental storm]

Why now? Why does this work after we spent days and nights pushing rank and now it’s all gone?

[vale moat]

Yes :C

[simple epoch]

Who is the team leader and what server were you playing on, @simple epoch?
@celest shadow i'm sick of making you understand. Please read my previous messages and try to understand

[mental storm]

I’m SO close to conqueror and I’m in the top 1500 and I was gonna get it, but now it’s just gone??????? All my effort?!

[celest shadow]

Apologies then, feel free share you concerns about this in #old.

[simple epoch]

My server was Asia and my friend server was KRJP. we started to push rank together on KRJP. We reached diamond together on KRJP. But today my points are adding in Asia? Why this?

[celest shadow]

I just needed to confirm who the team leader was, and if the server played recently was on KRJP and not Asia.

[simple epoch]

@celest shadow then why are you here if you don't understand and convey our messages to Devs?

@celest shadow My friend was team leader with KRJP server and we played in KRJP

[tired fractal]

was he the team leader today aswell?

[mental storm]

This makes no sense. Why all of a sudden our points go to another server? Why now? A whole week after the season started?????

[gray shale]

When PUBGM India version will release??

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @gray shale.

[simple epoch]

@tired fractal of course we played like everyday we did on krjp server

[rustic sentinel]

My friend selected north America server and I'm playing in middle east, so we were pushing from the first day everything was going perfect but now we started middle east again so my points increase in middle east and my friend points increasing in north America, is it a glitch or what

[simple epoch]

This makes no sense. Why all of a sudden our points go to another server? Why now? A whole week after the season started?????
@mental storm they dont understand and admins are acting like dumb

[gray shale]

@storm flume Give me discord Server link for PUBGM India Version

[tired fractal]

@simple epoch then i am not sure

[mental storm]

We all pushed rank and have had sleepless nights trying to catch up with hackers raising the points so quickly that we can’t get there

[earnest heron]

Dear pubg m I have lost 1000 rupees on purchasing uc

[mental storm]

Now this happens and our points are just gone??? This is bs

[gray shale]

Please Help Me..I need Hack file to kill Hackers In FPP mode in Asia Server

[celest shadow]

If you watched the Dev Log, this was intentional from the start, @simple epoch @rustic sentinel. I cannot help any further than this, I just needed to understand the situation and hence the questions to confirm it. Please do share your concerns in #old, as the Community Team reviews through them.

[simple epoch]

If you watched the Dev Log, this was intentional from the start, @simple epoch @rustic sentinel. I cannot help any further than this, I just needed to understand the situation and hence the questions to confirm it. Please do share your concerns in #old, as the Community Team reviews through them.
@celest shadow you are noob bro thats why you cant understand

[celest shadow]

You do not want to joke about this here.

[gray shale]

Why my msg deleted. It's real fact

[clear spindle]

@visual lichen @gray shale if you guys are serious quit the server and the game and then move on. Asking such will be a ban.

[gray shale]

Ok

[tired fractal]

according to the new system, when i play with my friend and he is on another server i will still get points in my server?

[visual lichen]

@clear spindle lol OK tell me how to fix this

[mental storm]

Yeah that just started happening right now. No one knows why all of a sudden.

[rustic sentinel]

@celest shadow listen to me, we already knew that but from the start we both pushed together everything was fine then what happened now, ?

[median wedge]

useless Pubg today no mood to push rank because of hackers 😡
Play 5 matches all found hackers
Your game like this???

[clear spindle]

Report that in #old.

[storm flume]

Hello, @median wedge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[tired fractal]

I'm just asking if it is correct or not

[gray shale]

Or else I have an idea that PUBG Team should give update that we can see only Hackers by X-ray vision. So Everyone will gonna kill them

[mental storm]

I haven’t slept in two days pushing rank and I’m supposed to get conqueror tonight but now I won’t because of this problem. My points are basically gone.

[dull bronze]

Dear pubgm. Im from india. I have 720uc from my account.. Can i purchase Royal pass season 16. Because i have fear with indian version pubgm coming. Please help me

[rustic sentinel]

@mental storm same

[night cloak]

My region is Turkey but i live in Pakistan and i want to change it to Pakistan. even after entering the code they sent on my phone number my region isn't changing back to Pakistan.
Kindly help

[median wedge]

no use because pubg itself selling hacks 😏

[clear spindle]

@dull bronze please refer this post #questions message

Unfortunately you cannot do that for now, @night cloak report that in #old.

[night cloak]

why?

[dull bronze]

@clear spindle
Thank later in 2060..

[brisk crystal]

How do I change the server? Do you have to play codm the 2 months?? Even if you play with friends in Europe through their lobby, the statistics are recorded on my server

[clear spindle]

I wish I could see you in 2060.

[celest shadow]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @brisk crystal.

[brisk crystal]

I hate this game

[tired fractal]

[clear spindle]

Some issues, @night cloak try after a few days. :(

[night cloak]

ib i know a trick

[dull bronze]

@clear spindle
I will see u in 2060.. If u alive there

[brisk crystal]

@celest shadow How will he turn there?

[night cloak]

i needed that urdu voice chat

[clear spindle]

I'll live forever, @dull bronze off topics in #chat.

[dull bronze]

@clear spindle thanks for the reply.. Bro

[glad nymph]

@clear spindlewhen indian version will come

[vale moat]

But when it will resett

[storm flume]

Please refer to this channel's pinned messages for further information, @glad nymph:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tired fractal]

after 60 days

[vale moat]

No

[red ermine]

Ban this idiots I'd 5160903654

Pls

[storm flume]

Hello, @red ermine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[red ermine]

Ok

[broken lion]

Where can i find The metro royale event where its needed for a screenshot showing that i got 400,000 net worth profit?. It says on to look for more Informations on the official site, but i cant seem to find it

[red ermine]

Did you ban his I'd

[vale moat]

I report customer service that my server change it self but i havent got reply for so long @glossy sable @lime juniper @bold siren i had to reach conqueror in 2 days but my pushing has stopped

[celest shadow]

Hello, BREAD!

We're very glad that you asked. Please follow the instructions in the screenshot.

https://twitter.com/PUBGMOBILE/status/1329197966972887046

[clear spindle]

We only provide assistance for the global version of the game, keep an eye on this page: https://www.pubg.com/en-us/category/announcements-en-us.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @vale moat.

[broken lion]

@celest shadow Thanks, i got no friends tho

[little totem]

@polar marsh I lost my pubg account cause my friend unlinked it from social media and somehow lost game data , I tried pubg Korean customer service but not responding

[celest shadow]

Feel free to ask around in #chat or #pubg-mobile for other players to help you out. 😊

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @little totem.

[swift heart]

Teaming!!!

[night cloak]

I have a problem with PUBG

[little totem]

@storm flume say me what I should do now ? 🥺

[storm flume]

Your username does not comply with our community guidelines, @swift heart. Feel free to request a different server nickname in compliance with #735483472432594994, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

[placid maple]

Why is there no rating I have achieved diamond IV

[sick shale]

@swift heart Report them via spectate and select the option "Teamers"

[night cloak]

I have a problem with PUBG

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[swift heart]

"teamers" 🙂

[placid maple]

!!

[night cloak]

i can't play Asia server from KRJP server

[sick shale]

@swift heart Yes, this one

[swift heart]

@sick shale ahh ok 🙂

[modern flame]

5349717196 I was pushing rank with my friend in middleeast server .. my original server was europe.. from last 3 days i was getting points in middle east but today around 9pm im getting point in europe.. i want to push in middle east. please fix this

my id :- 5349717196
device - iphone 7 plus
wifi
pakistan

[vale moat]

@sick shale how much average time it take to get reply from customer service

[grave tapir]

My character i.d is 5349717196. I was pushing rank in middle east server for last 3 days, but now points are adding up in Europe server and i am unable to rank up in middle east server. I checked in settings and my server is set to europe which cannot be changed for 60 days. I want to rank up in middle east server for this season and i have already gained good ranking. Kindly help me solve this problem and help me in changing ny server/resetting the timer.

[swift heart]

@sick shale reported 🙂

[south harbor]

How to play metro

[odd niche]

Is this A single kill distance ???? or the summation of kill distances through the day gameplay ??

[south harbor]

I play it like 4 times already but doesnt know the rules til now

[celest shadow]

Single kill distance, @odd niche.

[night cloak]

My character i.d is 5717786231. I was pushing rank in Asia server for last 3 days, but now points are adding up in KRJP server and i am unable to rank up in Asia server. I checked in settings and my server is set to KRJP which cannot be changed for 60 days. I want to rank up in Asia server for this season and i have already gained good ranking. Kindly help me solve this problem and help me in changing ny server/resetting the timer. @thin halo @celest shadow @spring void

[odd niche]

Thank you very much 😍

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

[celest shadow]

Hello, @south harbor!

Feel free to ask other players for guidance in #pubg-mobile or watch videos about it on YouTube. You will be able to find videos about Metro Royale in #content and learn more about the mode.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @vale moat.

[celest shadow]

This was intentional from the start. All final earnings will be counted towards each player's own region. Since you have the KRJP server selected, all addition or deduction of your points will take effect on your rank in KRJP, and not Asia.

If you have not, please watch the Dev Log YouTube video that explains about this further here:
<#news message>

[rustic sentinel]

Me and my friend were playing in middle east everything was going perfect but today if he start match in middle east his points increasing in middle east and my points are increasing in different server.

Uid: 5206444795
Device: Samsung note 9
Wifi: Home fiber
Country: Philippines

[alpine yarrow]

Hello I have an issue with the server ? I have selected Middle East as server and if I’m playing with my friend in Europe the statistics recorded in my server?

[alpine yarrow]

I also have the same issue

[polar marsh]

@golden bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow oracle]

Okay I’m dealing a very serious problem rn

Somebody logged into my account and changed my server

And transferred leadership of my clan to somebody else

[small frigate]

@placid maple see inbox

[hollow oracle]

@vagrant forum please help me

[vagrant forum]

Change the password of your linked social media accounts and enable two-factor authentication, @hollow oracle.

@hollow oracle, you can also follow the methods listed here: #news message

[hollow oracle]

@vagrant forum it’s signed up by email

[alpine yarrow]

Hello need help in my previous question???

[vagrant forum]

Same process, change the password of the linked email and enable two-factor authentication for it. Go to the email's account management settings and log out from any other device that isn't yours.

[verbal spoke]

@vagrant forum is it still in suspense about pubg mobile india coming date?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @verbal spoke.

[sour saffron]

does the tencent official emulator have a discord server

[grand star]

@vagrant forum

[storm flume]

You can now access #emulator-chat and #emulator-support, @sour saffron. Revert this at any time by sending .emulator in #481204134859505684.

[vagrant forum]

Yes, @grand star?

[grand star]

Dm please

[sick shale]

@sour saffron Yes, refer to pinned messages in #emulator-support

[grand star]

If its normal *

[placid maple]

What is the solution?

Steff pls

[pine shadow]

Hello

My account get hacked and linked to email

[sick shale]

@placid maple What's your server in settings?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @pine shadow.

[placid maple]

Top 0.00%!!

@sick shale Medel east

[pine shadow]

They gave me this server to contact

I was contact them for one month and they did not do any thing

[placid maple]

My friend rank Dimond V TOP 7000

[pine shadow]

And linked to twetter when i unlinked he joined by twitter

[placid maple]

@sick shale

[pine shadow]

I need a help from here or i will lose my account for ever

[sick shale]

Can you send a screenshot of this message

[hollow oracle]

@vagrant forum as I said

[sick shale]

@pine shadow As mentioned in the response, they will contact you once they have more information. Be patient please

[hollow oracle]

How do I sign out all accounts using that info? My game keeps crashing meaning somebody is on my account right now. Resetting my pass has done nothing

[pine shadow]

He tried to unlinked my facebook and google play in one week i wont be able to join my account

[sick shale]

The application will be canceled if you login through these social media accounts

[pine shadow]

I know but he unlinked and used hack to ban my account i got 3 banned in one month

Please i need help immediately or i will lose my account i can inform you with all information

[void cobalt]

i m playing krjp in duo with team mates in last two games my rank reported in middl east why is that so.

[hearty falcon]

I'm on platinum 1 but the result screen says I'm on gold v

[tulip bane]

hello

[frail void]

After 5-6 hours I tried but still couldn't.

[hearty falcon]

This is not ok

[void cobalt]

I played games in krjp with friend but now result shows in my middle east

[tulip bane]

i asked for unlinking of phone number and email from my account from pubg in game support. on october 2nd. they said it will be done in 30 days. according to which it should have been done by november 2nd. but today is november 20 and it is still linked

[hearty falcon]

Same

[frail void]

Help me

[tulip bane]

help me <@&481161015728406538>. my account someone else logs in and delete all my friends. wastes my uc and my rank also down too much

[hearty falcon]

Try changing your email password

[spring void]

Account security is your own responsibility, feel free to try and contact ingame support, @tulip bane.

[void cobalt]

What we can do?

[hearty falcon]

@polar marsh please fix this

[frigid pagoda]

hey pubg let anyone change their server one more time... im trying to change my server at the first but cant lock in Middle East now one of my friend from NA invited me and after that game i locked in NA server wtf i locked in a server without asking my permision

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @tulip bane.

[hollow oracle]

Somebody help me

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @frigid pagoda.

Yes, @hollow oracle? Kindly State your issue.

[keen vessel]

Please I have selected the middle east server by mistake, and now I can’t switch to Europe server! Please can you fix my issue, thank you very much! Here is my ID: 5294613821

[onyx dagger]

Which server did you choose as your Main server? Middle East?

[summer kite]

why does my game keep crashing

[keen vessel]

Yes and actually i want Europe as every time

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @keen vessel.

[frigid pagoda]

@onyx dagger how can i contact them?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @frigid pagoda.

[keen vessel]

Okay thank you!

[hollow oracle]

Newo, maybe you can help me. Somebody logged into my account somehow and changed my profile picture, transferred ownership of my clan, deleted all my friends, and changed my server to Europe.
Now whenever I get on Pubg my game crashes because somebody else is on my account. Is there anyway I can log out all devices using my account?

[onyx dagger]

Kindly Refer to #faq 4.7, @summer kite.

You're very Welcome, @keen vessel!

You need to contact Customer Service in-game about this issue, As only they can help you with Account related issues, @hollow oracle.

[frigid pagoda]

ingame customer support is just chatbot just looping in a algorithm

[hollow oracle]

I tried. Nothing good came out of it.

[onyx dagger]

If you answer the bots questions correctly, then it will guide you to one of the staff, @frigid pagoda.

Did you state the issue to them, @hollow oracle?

[hollow oracle]

Yes I did

[onyx dagger]

And did they reply?

If not, Wait patiently.
Refer to #faq 5.4

[hollow oracle]

well I have an idea. If I unlink my email, then he wouldn’t know how to log in. How do I unlink the email from my account?

[hearty falcon]

How do I change back my server to eu

[vale moat]

@onyx dagger i report pubg many hour ago customer service but still server not changed

[onyx dagger]

Email unlinking is in the BETA version and unfortunately you cannot unlink it by yourself, like the Social media, @hollow oracle.
You need to Contact the Customer Service for the Same.

Please Refer to #faq 5.4, @vale moat.

[void cobalt]

Yes middle east but i have playing from start of the season

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @hearty falcon.

[hearty falcon]

How

[void cobalt]

In krjp server as my friend has selected that server

[frigid pagoda]

@onyx dagger still chatting with the bot

[onyx dagger]

This was intentional from the start. All final earnings will be counted towards each player's own region, @void cobalt. Since you have the Middle East server selected, all addition or deduction of your points will take effect on your rank in Middle East, and not KRJP.

If you have not, please watch the Dev Log YouTube video that explains about this further here:
#news message

Again, @frigid pagoda,
If you answer the bots questions correctly, It will guide you to one of the staff.

In order for that, You need to answer every question the bot asks you.

[void cobalt]

Before today this issue wasnt , my rank in krjp is diamon 5

[frigid pagoda]

@onyx dagger when i ask question i only have 2 option it help or not.. no real person

[night cloak]

Hey man can you help me?

[onyx dagger]

When the bots gives the various related topics, You need to type No, Nothing worked, And then state your issue, @frigid pagoda.

Kindly Read the message above, @void cobalt.

[night cloak]

Newo

[onyx dagger]

Yes, @night cloak?
Kindly State your issue.

[alpine yarrow]

Hello need help

[night cloak]

I changed my server accidentaly on europe and my friends play on south america and i can t change back what i do?

[slate grove]

my account have ban one day for no reason !and my rank is bronze

[polar marsh]

@slate grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Yes, @alpine yarrow?
Kindly State your issue.

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @night cloak.

[brave gazelle]

Pubg india where are u

[night cloak]

I send,how much time is that,like to change back?

[onyx dagger]

We provide community support only for the global English version of PUBG MOBILE here, @brave gazelle.

[brave gazelle]

Plz provide pubg india link discord

[onyx dagger]

I cannot tell you the exact time for that, Unfortunately, @night cloak. But if you want to change it In-Game, Then it will take around 60 Days.

[keen vessel]

Please, where can I find the customer service? To reset my server

[onyx dagger]

Kindly Google it, @brave gazelle.

[alpine yarrow]

My main server is ME and my friend is using Europe and he’s the leader so the games were plaything is Count as my server not he’s server ?

[onyx dagger]

You may contact Customer Service in-game, via the in-game settings or from the Login page, @keen vessel.

[keen vessel]

Okay i’ll give it a try will do

[hearty falcon]

That didn't say anything about choosing a server by mistake

[onyx dagger]

This was intentional from the start. All final earnings will be counted towards each player's own region. Since you have the Middle East server selected, all addition or deduction of your points will take effect on your rank in Middle East, and not Europe, @alpine yarrow.

If you have not, please watch the Dev Log YouTube video that explains about this further here:
#news message

I believe that you know what did I mean by the messages above, @hearty falcon.

[onyx dagger]

Alright then!

[void cobalt]

Plz i want to change to my server from middle east to KRJp

[hearty falcon]

Can you please tell us step by step

[frigid pagoda]

@keen vessel can u update me when you chatted the the ingame support because i only got chatted with the bot

[onyx dagger]

Also, You may contact Customer Service in-game for it. @hearty falcon

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service.

[void cobalt]

Please one time i have rank now in KRJP

[void cobalt]

Where to?

[hearty falcon]

Bruh be more specific

[frigid pagoda]

@keen vessel @void cobalt @hearty falcon please update me when you successfully chated with the real people because i just in this chat bot algorithm

[onyx dagger]

You can contact Customer Service in-game via the in-game settings or from the login page, For this issue, @void cobalt and @hearty falcon.

Kindly avoid going Off-Topic in this channel, @frigid pagoda. You may discuss in #pubg-mobile.

[void cobalt]

Thats not helpfull

[onyx dagger]

That is the only way.

[keen vessel]

I tried contacting the in game support, apparently it is a robot with quick response that didn’t recognize my issue

[hearty falcon]

Will our servers change to our preferred ones??..

[frigid pagoda]

@keen vessel same

[onyx dagger]

I am not a staff from Tencent, But let's hope for the best, @hearty falcon.

It would obviously be a bot answering you at first because they (Customer service in-game) recieve hundreds, or maybe thousands of Queries/Reports in a day, @keen vessel.

[hearty falcon]

I sent a complaint like 2 days ago and still nothing

[onyx dagger]

Refer to #faq 5.4 for that.

[keen vessel]

So how to make my request sent to the person who will apply changes and fix my issue please? Then

[onyx dagger]

Answer the bots questions correctly and it will Guide you to one of the staff, @keen vessel.

[frigid pagoda]

@onyx dagger do you know someone from tencent im willing to wait just i just hoping to chat with real person

[hearty falcon]

How much time do u think it takes?

[onyx dagger]

Customer Service in-game. @frigid pagoda

[keen vessel]

Then we have to answer the bots

[onyx dagger]

Could you please Read it ( #faq 5.4), @hearty falcon.

[keen vessel]

Can’t you please do something about it?

[cerulean forum]

when can we play metro on gameloop?

[onyx dagger]

And Yes, Feedbacks about the Customer Service are welcomed in #old.

Please Move to #emulator-support, @cerulean forum.

[hearty falcon]

I did and asap helps me with nothing

[onyx dagger]

Then you wont ask me that Question if you did read it.

[frigid pagoda]

yes answer bots and in the last we have only 2 option it help or not.. when you said helps they ask you another question.. when not their sorry and ask you to ask another question

[onyx dagger]

This is for you, @frigid pagoda.

[frigid pagoda]

i already posted there

[onyx dagger]

Alright then.

[hearty falcon]

So what am I supposed to do meanwhile?

[onyx dagger]

Wait?

[hearty falcon]

I can't even rank

[onyx dagger]

That's the only way, Unfortunately.

[hearty falcon]

Right thanks @onyx dagger

[onyx dagger]

You're very welcome, @hearty falcon!

[storm willow]

@ember pebble no Promotions

[frigid pagoda]

just like were out of mood playing and wait for the next season

[storm willow]

@ember pebble read #735483472432594994

[onyx dagger]

Kindly Move to #pubg-mobile for discussion, @frigid pagoda. This is a Support Channel.

[storm flume]

Please avoid going off-topic, @ember pebble. You may have unrelated conversations in #chat.

[hearty falcon]

Bruh that'll be on January

[onyx dagger]

This is a Support channel for In-Game Query, @ember pebble.

[storm willow]

@rapid talon please do not ask ingame items. And read #735483472432594994

[rapid talon]

Its joke))

[onyx dagger]

Move to #chat, @rapid talon and @ember pebble.

[storm willow]

Feel free to leave if you don’t like. Make sure to read #735483472432594994

[toxic crag]

My server is ME, My team leader server is EU, but my points goes to ME yesterday my points goes to EU! Can someone explain?

[rapid talon]

I have a problem with scope who can fix?

[onyx dagger]

This was intentional from the start. All final earnings will be counted towards each player's own region. Since you have the Middle East server selected, all addition or deduction of your points will take effect on your rank in Middle East, and not Europe, @toxic crag.

If you have not, please watch the Dev Log YouTube video that explains about this further here:
#news message

[grave lichen]

I want unlink 3rd email from pubg account

Help🙏🙏🙏

[onyx dagger]

Please contact Customer Service in-game, @grave lichen.

[exotic viper]

Anyone's frames dying when u open up the inventory??

[onyx dagger]

Kindly state your issue more briefly, @exotic viper.

[exotic viper]

Well i am experiencing extreme FPS drops whenever i open up my in-game inventory whether in normal lobby or the metro lobby .

[frigid pagoda]

guys all we only have to do is to email pubg mobile and support. ingame support maybe help or not but lets hope they saw our email 🙂

[onyx dagger]

Download low spec packs? @exotic viper

[toxic crag]

@onyx dagger But just today happened, yesterday and before my earnings goes to Europe

[exotic viper]

I may have downloaded the other by accident, how can i delete my current pack ?

[alpine flower]

@exotic viper report in #old for frame drop issues

[onyx dagger]

Emailing them about Account related issues doesnt make any change, As only the in-game support Deals with these, @frigid pagoda.

You may try reinstalling the Game, @exotic viper.

@toxic crag

[exotic viper]

Oh snap .

Well i am gonna try and see if it fixes it , thanks for the info .

[onyx dagger]

You're very welcome, @exotic viper!

[worthy mist]

What do the Moral Points do in the Erangel Metro Theme Mode? I know the ammunition can be used to redeem for rewards but wondering what the Moral Points do?

[toxic crag]

@onyx dagger why my earnings not going to EU as my team leader server?

[open vine]

Do 4+ lvls of armor drop in metro royale, cuz i died so many times and didn't dropped any

[onyx dagger]

Kindly read the message above where I have mentioned you, @toxic crag.

What is the issue, @open vine?

[onyx dagger]

What is the issue with it, @rapid talon?

[rapid talon]

Pls watch video

[celest shadow]

Maintaining a Stable Regional Gaming Environment

Previously, some players were switching to different regions frequently which impacts other server's leaderbord rankings. Restricting the ability to change servers at will will prevent the behaviour from affecting the order and fairness of the game for players in each region.

In the case of players from different regions playing as a team, the team will be matched up to the server of the captain (leader of the team) and the final earnings will be calculated in each player's own server.

For more information, please watch the 11/15 Dev Log on : https://youtu.be/yHP-ogYqtKw

[rapid talon]

I can not aim where I want

[pulsar eagle]

Hello . How can I get my stolen account back? I have the email linked to the account, but the thief Changed the Facebook.

[onyx dagger]

There is nothing wrong with it, @rapid talon.
And if it is about the aim, I suggest you to increase the sensitivity.

[fair pivot]

Login with email and unlink fb

[onyx dagger]

Do you have the access to your Game account, @pulsar eagle?

[rapid talon]

@onyx dagger its not about with aim

[onyx dagger]

You just said that.

[rapid talon]

Sensivity*

[onyx dagger]

Increase your sensitivity, @rapid talon. Should work.

[rapid talon]

Its not working

[pulsar eagle]

Yes I want to Remove the Facebook 

[toxic crag]

This server restriction is a bad idea

[onyx dagger]

Also, If it is still having issues, Feel free to report in #old, @rapid talon.

[rapid talon]

@onyx dagger ok

[onyx dagger]

You need to contact Customer Service in-game about this as only they can help you with account related issues, @pulsar eagle.

Feedbacks are welcomed in #old, @toxic crag.

[pulsar eagle]

Okay thank you

[onyx dagger]

Alright then, @rapid talon.

You're very Welcome, @pulsar eagle! 🧡

[eager dome]

I selected my server to asia by mistake, and now i want to change it to krjp. Please provide a way to do that. It is really annoying that we can’t change the server. And moreover at first i was able to rank push in other servers by joining their team. But now if i join a team of different server my rank is still increasing in asia. This is really pathetic. Please provide me a way to change server.

[polar marsh]

@agile palm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @eager dome.

[idle turret]

How to contact pubg mobile india game account support

[onyx dagger]

We provide community support only for the global English version of PUBG MOBILE here.

[light musk]

Hello
I am Levan Mindeli from Georgia, i am playing pubg mobile version almost 3 years. i was changing server when i want. today i changed server to assia accidentally and cant change it europe. i know that i had to read info about 60 days, i know but i cant play now in europe, i have high MS, please i dont want new account, i bought ROYAL PASS yesterday. if here is any chance for me please help me. my pub account name is :levanixlevani7 ID:5221948360.

Best regards

Levan Mindeli

[onyx dagger]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @light musk.

[weak latch]

Hello Tencent team
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 3 and i am very fairly playing this game. So please help me and UNBAN my account.😓 Thank you team pubg

PUBG ID-5262890798
Nickname- Name-『Surprise『ツ

[polar marsh]

@weak latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light musk]

I sent message to costumer service, they asked me my id.

[onyx dagger]

Well, You can trust them, @light musk.

[light musk]

thanks. nice night 😉

[onyx dagger]

You're very welcome! Same to you!

[small frigate]

@thin halo hello

[onyx dagger]

Yes, @small frigate?

[small frigate]

you support in discord bro ?

[onyx dagger]

Kindly State your issue so that I shall try to assist you.

[small frigate]

my rank forzen 0.00%

[onyx dagger]

Frozen?

[small frigate]

why and my rank ace 3 star and no get conqer

yes 0.00%

[onyx dagger]

You mean you got a Tier Reset?

[small frigate]

no reset only show my rank 0.00%

[onyx dagger]

Oh. I see. Can you please show a Screenshot of your Rank?

[small frigate]

see and no show my account in top 100 server

[onyx dagger]

I think you should Wait patiently for the Refresh, @small frigate.

[small frigate]

update what

[onyx dagger]

Kindly Avoid going Off-Topic in this channel, @frigid pagoda.

You need to wait for the Ranks to refresh, @small frigate. They will get refreshed in a few days, hopefully.

[small frigate]

i waiting 3 days !

[onyx dagger]

That's the only way.

[night cloak]

Newo and o send that on customer he gonna reset my server change?

[small frigate]

But my points decrease and opportunities are lost conqer @onyx dagger

[onyx dagger]

Probably. I am not from Tencent. Let's hope for the best, @night cloak!

[night cloak]

Anyoane get reset?you know one?

[onyx dagger]

@small frigate

Feel free to Mention me in #pubg-mobile to Discuss, @night cloak.

[vast panther]

Hello and good afternoon! In this new update to the Royale Pass I accidentally switched my server to NA and was notified that I could not switch the server for 60 days, so instead of playing on a server that is not even mine, I started playing with friends who are from SA and was raising my patent normally. However today I saw that the score of the matches started to be counted for the NA server even though I am in matches on the SA server, I would like to correct this error of the score because I just changed the server by accident and I want my score normally on my real server which is SA, please help me with that because I'm not happy with the situation and I'm discouraged by the game because I want to play like this. Thanks in advance!
cell phone: xiaomi mi9T
internet: 20mb
Country Brazil
My id: 574440837

[celest shadow]

Please refer to the pinned messages of this channel, @vast panther.

[vast panther]

Ok

[magic latch]

hello My server in the game has been changed by mistake Is there any way to return to my server in Europe again please
524774675

[sick shale]

@magic latch No, you need to wait for the cooldown time

[magic latch]

ohh 😦 😦

[frigid pagoda]

@magic latch no one can help you with this channel the only way you can fix it is to go with ingame customer support

[vast panther]

my server changed the score to another, what is the support for that?

[magic latch]

thanks bro i will try @frigid pagoda

[frigid pagoda]

@magic latch im still figuring it out im still in the same situation as yours

[hearty falcon]

This is really tragic

[lapis mica]

I am having problem in server change i changed into Asia and it turned into middle east i need Asia back plsss reply

[small frigate]

where chang my server @vagrant forum

[scenic pebble]

Hello everyone Im new here in discord. I have problem, someone hack my facebook and try to hack my pubg account and I do not know what he is doing but right now my pubg account is banned untill tomorrow is there anyone that can help me?

[polar marsh]

@scenic pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lapis mica]

Change my server to Asia plsss

[night cloak]

I wan t to reset my server plssss

[celest shadow]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lapis mica @night cloak.

[night cloak]

Doesn t respond

Reset my server dude what is this update

[lapis mica]

Any one reply

[night cloak]

Offline dudes no one respond

[lapis mica]

Why

[inner idol]

There is a bug in new server system
sometime my rank up in EU and other matches ME How!!
▫️ OnePlus
▫️ Wi-Fi
▫️ UAE

[storm flume]

Please refer to this channel's pinned messages for further information, @inner idol:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[latent mantle]

Hellow

[lapis mica]

Any one talk about that

About server change

[celest shadow]

Contact the customer service for assistance. Refer to FAQ 5.3 in #faq, @lapis mica.

[magic scarab]

520386254
change my server to EUROPE!

[lapis mica]

Where is the customer service 0lsss tell

[hearty falcon]

In game settings

[lapis mica]

I will check and tell

[hasty tinsel]

لدي اثبات علئ هكر ببجي

[storm flume]

Please do not use languages other than English, @hasty tinsel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lapis mica]

Help me change my server my id 5567233762 my rank is in asia but it it showing middle east

Helo

[languid thicket]

the ingame support just left me hanging, after i sent "i need to talk to someone"

[hasty tinsel]

Hello, PUBG
I have proof of a hacker who uses flying and all kinds of hackers
How do I report it?

[ocean fractal]

Is metro royale parmanent? Or it will last only this season? And why people play metro royale?

[hasty tinsel]

How do I send a hacker clip

[storm flume]

Hello, @hasty tinsel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Please tell me pubg mobile india discord link

hi i just there is a problem with clan chat

[raven verge]

Pubg mobile india discord link

[night cloak]

everytime i close the game the chat inside the clan is gone any solution?

[crystal arch]

You can Google it, @night cloak @raven verge .

[lapis mica]

Help me

[crystal arch]

Once discord staff are available, they will answer your questions @lapis mica

[grim storm]

Pubg India discord link I need

[crystal arch]

you can search in google, @grim storm .

[lapis mica]

When they will be active plsss tell

[atomic cypress]

Are there ways not to wait 6 days until you can add a new login method

[lapis mica]

No one reply what is the need of discord then

[olive dove]

how can we help, @lapis mica ?

[atomic cypress]

Or delete login options

[lapis mica]

I need to change the server to asia

[olive dove]

no, you need to wait one week.

[atomic cypress]

No exceptions?

Because my acc is scammed and I just have email link

[lapis mica]

Why

[olive dove]

You can only change the server once every 60 days. Choose it wisely.

[atomic cypress]

Act quickly

[lapis mica]

Plssss do any think my rank is in asia

[olive dove]

@atomic cypress I am sorry but you need to wait for this period to confirm the acccount ownership

[lapis mica]

Reply me

Reply

[olive dove]

@lapis mica
you have made a server selection, you need to wait 60 days to change your server.
in the main time you can team up with friends to play in your preferred server, however your rank point will be added/deducted from your selected server.

[atomic cypress]

@olive dove That can't be true

[lapis mica]

Why plsss I am pushing conqueror for first time plss change

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @atomic cypress.

Please contact the customer service via the in-game settings for further assistance, @lapis mica.

[atomic cypress]

Costumer service can't do anything

[lapis mica]

Custom service don't do any thing

[olive dove]

@lapis mica @atomic cypress
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[atomic cypress]

Same discord link

[lapis mica]

Same dicord

I need the server to change

[olive dove]

It is not possible to change the server once you made a selection, @lapis mica .
Please avoid repeating the same question again.

[ocean fractal]

@lapis mica dm me

[lapis mica]

Ok bro

[mighty compass]

@polar marsh how long does it take so I can get my server problem fixed, I contacted the support I'm still waiting, I wanna play so bad

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @mighty compass.

[mighty compass]

Thanks

[ocean fractal]

@mighty compass whats ur current server

[lapis mica]

What is this

[mighty compass]

Asia I wanna change to Europe

[olive dove]

@mighty compass
The only way is to contact the customer support. if you did so please wait patiently till you get a reply.

[lapis mica]

Bro what is this they have no solution

[mighty compass]

I'm waiting I have no other choices

[alpine yarrow]

Can you pls explain more as my server is ME and my friends server is EU but once where playing the points comes to ME

[lapis mica]

What is the need of discord if don't have any solu

[olive dove]

refer to this message @lapis mica

#chat message

[olive dove]

your ranking points will be added to your selected server (in your case ME) even if you matched with friends who play in a different server (Eu, asia, ..etc.).

you may refer to this video to know more about server switch functionality and the lightweight-installation :
https://youtu.be/yHP-ogYqtKw

[alpine yarrow]

How can I change it to EU without contacting the customer support?

[olive dove]

Unfortunately you can't @alpine yarrow. you have to contact the customer service for assistance to reset your server selection cooldown as a one-time service.

[alpine yarrow]

Where can I find them ?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @alpine yarrow.

[inner idol]

@olive dove brother i play on Europe and reached diamond 1 and today the game changed the server for me automatically to ME Lol

[olive dove]

Can you share a screenshot, @inner idol

[inner idol]

@olive dove

[olive dove]

In this case you need to contact the customer support, so they can assist in resetting your server selection cooldown . you may include link to this screenshot as a proof. @inner idol

[lapis mica]

I contacted

What i have to tell to after contacting

[inner idol]

@olive dove Customer support need 2-3 days to reply and maybe not replied if i choose wrong section

[olive dove]

That you need to reset your server selection cooldown, @lapis mica

[lapis mica]

How

[olive dove]

@inner idol
The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible.

[inner idol]

@olive dove okay put a way to contacted him correctly about reset server selection cooldown, there is no menu about this issue

[lapis mica]

Yes he is correct

I think fortnite is better

They don't have any glitch

[olive dove]

@inner idol
You need to click on the chat button on the top right, so you can state your issue clearly.
You will be directed to the following conversation where you can do so

@lapis mica thank you for your feedback, you may use the same way mentioned above.

[lapis mica]

I will try and reply

[austere sandal]

I need help, i want to change from server Krjp to North America...., please help

[olive dove]

If you have unintentionally entered a different server, @austere sandal. Please contact the customer service for assistance to reset your server selection cooldown as a one-time service.

[night cloak]

Someone has my password for facebook, is there anyway I can login using another method and unlink my fb account to kick them out of my account? Because they only have my fb account @here

[austere sandal]

I did, but I don’t know how long to wait

[lapis mica]

Hw told me it will take
Few days I need to how many?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @lapis mica.

[austere sandal]

I did, but I don’t know how long they reset for me, still krjp, all my rank on noth America...

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @austere sandal.

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[lapis mica]

Plss reply how many days will it take

[austere sandal]

Good question

[lapis mica]

Reply

[austere sandal]

And do your guys know when the PUBG have even for glacier m416 again?

[lapis mica]

I need reply

[olive dove]

@lapis mica check subpoint 5.4 in #faq .

[lapis mica]

What is point i need reply

[austere sandal]

U need to wait until they mail to u

[lapis mica]

Ok

[languid thicket]

they won't reply, should I just wait?

[night cloak]

Help? I don’t understand this

You mean relogin in back again?

[olive dove]

refer to this message, @languid thicket
#questions message

[night cloak]

Helloooo? Help asap? My account is at risk here

[olive dove]

@night cloak Do you have access to your account with any other linked social media.

[languid thicket]

yeah i messaged them after clicking that button and still no reply after 8 hours

[olive dove]

you should state your issue rather than requesting to talk yo someone, @languid thicket .
Otherwise, they won't be able to assist you.

[night cloak]

@olive dove no just fb and game center

[olive dove]

you need to regain access to your social media first, @night cloak
refer to #faq subpoint 2.8

[molten slate]

What’s the reason for this banned violation of user agreement?

[night cloak]

@olive dove i have the access it, I just changed the email and password... does that work?

Are they not able to login back? I think maybe since the account info is stored on their device

[olive dove]

is your account banned, @molten slate ?

[molten slate]

Yes

[polar marsh]

@molten slate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

After I changed my email and password, this showed up on the screen.... does it also show up on other devices? @olive dove

[olive dove]

@night cloak
you have access to your social media account?

[night cloak]

So that the person cannot login back,

Yes I have and I just changed the information

[olive dove]

yes, when you login for the 1st time.

[woven magnet]

Hey

[night cloak]

It it safe to login now?@olive dove

[stark lagoon]

Hey guys I need help recovering my account that was stolen, any advices on how to get it back?

[woven magnet]

I left a match for the first time in ages while in a lobby but still a minute ban???

[olive dove]

If you get this screen when you click in the game login button, it should be safe.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @stark lagoon.

[stark lagoon]

O already did and haven’t got any response yet, I have evidence and everything that the account belongs to me.

[night cloak]

@olive dove you mean this?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @stark lagoon.

[olive dove]

yes, @night cloak

[night cloak]

So the individual cannot have access now that I changed email and password? They have to retype it again right?

I don’t have to unlink my account just in case?

[olive dove]

you need to login to your account to get him logged out.
you may contact the customer support after as well to secure your account further.
No need, but let's hope that he did not link his email or phone.

[small frigate]

@olive dove you can help me

[night cloak]

What if the individual saved the browser? Will they be able to login without typing the password of email?

[small frigate]

forzen my rank 3 days and left my conqer @olive dove

[stark quarry]

How do i find my registration date to the game?

[olive dove]

is your account banned, @small frigate ?

[night cloak]

@olive dove should I save browser or no? Maybe it will be bad for me if they get access by saving browser

[small frigate]

@olive dove no

[olive dove]

you can check your ranking history to know in which season you started playing the game, @stark quarry .

[small frigate]

only forzen my rank 0.00% show

[stark quarry]

But they are asking for the exact date? I started at season 3 but I don’t know when that was

[olive dove]

well, that depends on if your phone is secured or not, you may avoid this for better security.

[small frigate]

@olive dove bro answer me

see my problem my rank 0.00% and no get conqer

[unreal wolf]

Hi,pubgm
I'm facing an issue...I'm using my Facebook account to play and I was using the social avatar but yesterday my profile went invisible...can I know why?

[night cloak]

@olive dove I mean does this show up for them anymore now that I changed my email and password “you have previously logged into pubg mobile with facebook” would you like to continue

[olive dove]

@small frigate that's the kill ranking, can you show a screen for the total ranking.

[night cloak]

Does this show up for them or no?

[olive dove]

yes @night cloak , same screen appear to him if he tried to login.

[visual lichen]

What's your ID?

[small frigate]

@olive dove bro total rank 0.00%

and i have 4500 point ace 3 star

[visual lichen]

What's your id?

[olive dove]

if your account is linked to a social media you may check its settings for the linking date, @stark quarry .

[lapis mica]

If they didn't sendme mail the what should I do

[olive dove]

you should wait, @lapis mica

[stark quarry]

It doesn’t show up on twitter 🤦🏻‍♀️

[lapis mica]

Ok

[olive dove]

Then as i mentioned, starting season is your best choice, @stark quarry

[small frigate]

@olive dove plase solve my problem 3 days i wait and no solve

[night cloak]

@olive dove wait what?! They my account isn’t secured he can still login even if I change my email and password? 😢😢

[olive dove]

I asked you to show me a screenshot of your total ranking

[stark quarry]

Ok do you know when season 3 started?

[olive dove]

@night cloak
he can't log in to your game account if he does not have your Facebook credentials.

[small frigate]

@MoSeliem#1559

[night cloak]

So this will not appear for him now?

[small frigate]

see bro @olive dove

[night cloak]

Ok guys I think this is a common one but I accidentally changed my server to Asia when I play Europe to have my friends who live in Asia get a better link and now I have 60 day lock

[olive dove]

This what will appear to him now.

[night cloak]

This one bro you see it?

[olive dove]

@night cloak
If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service.

[night cloak]

I mean this will go away for him right?

[small frigate]

you see sir ?

[olive dove]

No @night cloak .
If he tried to log in to the game, he will see a login fb page where he needs to insert FB credentials.

[night cloak]

Nice!

Thanks

[olive dove]

yes, @small frigate
Seems like a glitch in your account, have you tried to contact the customer support regarding this issue?

you are welcome, @night cloak

you can do the same thing, @hearty falcon

[night cloak]

MMD whe he asks for myuser id do I give my email

How do I start a new conversation

Whit the customer sercice

[small frigate]

@olive dove yes and no answer me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @small frigate.

[olive dove]

Wait till the open ticket gets closed, @night cloak .

[small frigate]

glitch or this photo ??

[loud portal]

Yo guys pubg is broken I get in a metro station and I get bugged lol in rozhok the whole match 13 kills 2 squads couldn't kill me lol

[small frigate]

@olive dove ??

[storm flume]

Hello, @loud portal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[loud portal]

I did that lol 2 days ago still nothing this bug happens so often not just to me but to my friends as well

[olive dove]

@small frigate in your account it shows 0% ranked not not ranked.
That is why i am asking you to contact the in-game customer support for further assistant.

[small frigate]

@olive dove no answer me bro

[dull sinew]

I played on a team with a cheater and did not know about it for banned 2030 help me i Games the season 2 for 9

[polar marsh]

@dull sinew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @small frigate.

[night cloak]

How long does it take for the reset to be given

[fierce night]

Hello what is this new feature called * account transfer *

[olive dove]

you may send them a reminder to close the open ticket, @night cloak

what is your region, @fierce night

[fierce night]

morocco , sometimes it glitch on me on game and they show it to me

[night cloak]

MMD Do you know how long it takes for the one-time server reset to go in your account

[olive dove]

It may be a glitch, nothing to be concerned about @fierce night

[night cloak]

?

[fierce night]

i have started to get soo much freeze and drop fps specially when playing tournaments is there are a problem with this update?

[olive dove]

@night cloak
The customer service receives a large number of support requests every day. It takes time to review all of them. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply with a kind reminder.

[storm flume]

Hello, @fierce night!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Oo

[unreal wolf]

Why is my avatar is invisible?

[storm flume]

Hello, @unreal wolf!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[willow aurora]

I by mistake changed my server to Middle East from Asia. I want to change it back to Asia. Or it's gonna ruin the whole season

[sick shale]

@willow aurora #news

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[alpine viper]

Wouldn't let me pick up any guns in the entire round

[storm flume]

Hello, @alpine viper!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[alpine viper]

Thanks Machete 2.0

[swift heart]

#teamers !!!

[topaz sequoia]

Wi-Fi/Cellular

[storm flume]

Hello, @swift heart!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Please avoid going off-topic, @deft grove. You may have unrelated conversations in #chat.

[deft trench]

Hlo please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @deft trench. Remember to read through #faq before asking questions in the support channels.

[deft trench]

My account got hacked

[sick shale]

Do you have access to your PUBG MOBILE account?

[deft trench]

No

[worn zenith]

HI, I am playing Asia server with my friends since start of this season and reached crown 1 there, today I have played 5 matches out of which last match got counted under North America server but I was playing Asia. The leader of my team and other teammates can see that was an Asia server but for me it is showing north America in my career result and the ratings didn't increase in my Asia stats. Can you please fix this, I have compromised my sleep and playing tirelessly to reach conquerer but in this case I found some technical problem and expect the ratings getting transferred in my Asian rank.

[deft trench]

Sir my account got hacked can you please help me

[worn zenith]

I have asked my other friends from different countries, it is happening with them as well.

[deft trench]

I want get it back please help me sir

[hollow oracle]

@thin halo how do I unlink email from account?

[eager dome]

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @eager dome.
@onyx dagger i have contacted the in game service about this issue. They said that they are working on a fix and will provide server change option. Do you know how much time it will take?

[thin halo]

contact customer service.

[deft trench]

Please help me I need my account back

[thin halo]

@worn zenith Report this in #old.

[livid vale]

hello,i have problem with login i linked with facebook but i try to login and i cant join in my accaund.42,but i try to log in from facebook but dont working
name of acaund is BokaRa,id is 5203546290

42lvl

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @deft trench.

[thin halo]

@eager dome No information on that.

[eager dome]

@eager dome No information on that.
@thin halo 😦 okay

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @livid vale.

[warm plaza]

Is it possible to play with the same account on a mobile phone or on an emulator?

[deft trench]

@storm flume I already done it many times

They didn't helped me yet

[thin halo]

@warm plaza yes but not at the same time.

[livid vale]

hello,i have problem with login i linked with facebook but i try to login and i cant join in my accaund.42lvl,but i try to log in from facebook but dont working
name of acaund is BokaRa,id is 5203546290. pls help me

[thin halo]

@livid vale contact customer service.

[deft trench]

I can give you my all proofs I can give my govt I'd proof if required

But I need my account back

[hollow oracle]

I tried but I didn’t really get an answer

[livid vale]

@thin halo where is that

[hollow oracle]

It’d be a lot easier if somebody could give me a simple explanation

[thin halo]

@livid vale you can find it on login page top right corner of the screen or in the settings.

[deft trench]

Help me please

[sick shale]

@livid vale

[thin halo]

@hollow oracle wait for them to reply

[hollow oracle]

Why does this channel exist if everyone tells you to go to costumer support anyway

[livid vale]

and what i do there? @thin halo

[thin halo]

we cannot help regarding account related issues

@livid vale state your issues there.

[deft trench]

@thin halo can you help me please

[thin halo]

The only way is to contact customer service. @deft trench

[hollow oracle]

How do I download pubg mobile Korea?

[sonic breach]

how can i remove my

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hollow oracle.

[deft trench]

@thin halo what's the costume service number ?

[thin halo]

use this button on the screen https://cdn.discordapp.com/attachments/481200416349224980/779485527006773318/iMarkup_20201024_200312.jpg
@deft trench

[sonic breach]

how can i remove my email link from pubg ????? i want it to be removed i used my business email want to use my personal email

[deft trench]

I tried there many times @thin halo

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sonic breach.

[deft trench]

Tell me anyother way @thin halo

Please I request you help me please

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @deft trench.

[sonic breach]

i have tried it but there is no option about it

[deft trench]

Please help

[warm plaza]

Is there a problem then i play from a mobile phone with a friend in the emulator server @thin halo @sick shale

[sick shale]

@sonic breach State your issue properly and wait for the answer

@warm plaza No it's fine.

[deft trench]

@sick shale help me please

@sick shale my account got hacked I need my account back I want to play pubg mobile again

[sick shale]

@deft trench You can contact customer service via settings in-game

Or from login screen

[deft trench]

@sick shale I tried many Times

But they didn't solved my problem@sick shale

Please can you help me @sick shale

[sick shale]

We can't help with account related issues, contact them again and be patient please

[deft trench]

Can you give me a helpline number please@sick shale

Please 🥺 I request you

[sick shale]

You can contact customer service via settings in-game or through the Email.
No other ways

[deft trench]

That's the helpline email ?

What's the helpline email @sick shale

[sick shale]

[e-mail]

But this Email is intended for general queries, you need to contact them in-game for account related issues.

[deft trench]

Ok Thanks You 😊

In game help didn't helped me yet

That's why I messaged here@sick shale

@sick shale please solve my problem

[sick shale]

Can you stop repeating yourself? Refer to the previous messages please

[deft trench]

Ok Sorry bye don't help me pubg mobile service is worst . And I recommend my all friends to don't play pubg ever . I think that's my mistake I installed that and wasted my money in what there service is 0 . @sick shale

[bold osprey]

need support arbic

[sick shale]

@bold osprey Join MENA server, you can find the link in #735483472432594994 3.1 (Click on regional communities)

[jaunty bluff]

hey there
I was choose the server but didn’t know that will not be able to change it
ping is not good
400-600 ms
any way to change it now
europe 80ms
south america 400-600ms

[sick shale]

@jaunty bluff #news

[jaunty bluff]

please answer me
60 days I will not play on this ping
now I know that will not be able to change ... but it was a mistake

[ornate blaze]

Hello , i have a server in discord with 1k members and i organized scrims everyday! with who can i talk if i can get a unlimited room for our scrims because i dont have always rooms! 🙂

[sick shale]

@jaunty bluff Read the last message in #news. You can do thay through customer service

[sudden raptor]

Hello , I have been having this bug for a long time I have started playing after a long time . I enter a match with graphics : medium fps , balanced graphics , shadows on . Even after I change it to : high fps , smooth and shadows off.

Point is I cant change graphics even if I do it gives me default graphics

[ornate blaze]

can somebody answer my question?

[jaunty bluff]

customer service is just a auto response

[sick shale]

@sudden raptor Maybe you're changing graphics settings of Lobby and not Combat

[ornate blaze]

Hello , i have a server in discord with 1k members and i organized scrims everyday! with who can i talk if i can get a unlimited room for our scrims because i dont have always rooms! 🙂 @sick shale ?

[sudden raptor]

How do I change of combat?

[ornate blaze]

this is for pubg @sudden raptor

rooms are on pubgm or in discord ? 🤔

[sudden raptor]

Ohk my bad

[sick shale]

@ornate blaze I don't think so you can them, these cards are used for official tournaments, you may refer to this message if you're hosting a tournament:
#questions message

[ornate blaze]

ok

[sudden raptor]

Rebel how do I change combat graphics ?

[jaunty bluff]

please help me how to do that

[sick shale]

@sudden raptor From settings, there are 2 options (Lobby/Combat). Select one then change the settings

[sudden raptor]

Ohk thanks

[sick shale]

@jaunty bluff I told contact customer service and be patient please

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @jaunty bluff.

[tired fractal]

how can i leave rp team?

[jaunty bluff]

only a computer answering me

[sick shale]

@tired fractal You can't, read event rules:

[tired fractal]

[lapis mica]

My one is not fixed

[azure shuttle]

Hi i have realme x2 pro 8gb ram its apear in settings that i play in 90 fps but actually iam play on 60 fps and don't tell me that my processor doesn't support because one plus phone support and have Snapdragon 855 while i have Snapdragon 855+ and i didn't get 90 fps in gameplay
Any one help me please

[jaunty bluff]

thx
they told me that will help me to reset it
will take long time or what ?
can you tell me plz

[lapis mica]

If they can't change my server then pubg is not batter then fortnite

[night cloak]

please read the message in #news

[inland lily]

Hello

Need help I purchased uc and didn’t receive it

[fervent girder]

What level the account should be to be ranked in region hashtags?

[dusky palm]

Where was the purchase made?

[inland lily]

@dusky palm on iOS

Itune card

[dusky palm]

Was the purchase made from inside the game, from the game site, or from a broker?

[inland lily]

Inside game

[night cloak]

hellp

[dusky palm]

Make sure that your purchase is confirmed and the funds withdraw successfully. It may be that you do not have enough balance or that a mistake was made in the purchase

[inland lily]

Nope I had 30 in my account And 7after the purchase ($20) purchase

@dusky palm

[dusky palm]

Re-login your account and if not received, come to confirm a mistake in the purchase process, or contact customer service regarding shipping issues

[inland lily]

I did religion

Re login and this purchase was made 3 days ago

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @inland lily.

[inland lily]

Ok

[jolly forge]

who have this error too higher version ?

[thorn apex]

@jolly forge Please move to #emulator-support for emulator related queries or problems

[azure shuttle]

Hi i have realme x2 pro 8gb ram its apear in settings that i play in 90 fps but actually iam play on 60 fps and don't tell me that my processor doesn't support because one plus phone support and have Snapdragon 855 while i have Snapdragon 855+ and i didn't get 90 fps in gameplay
Any one help me please

[jolly forge]

@thorn apex same error on mobile 😦

[thorn apex]

log out of every device and try again @jolly forge

[jolly forge]

@thorn apex i did

[jaunty bluff]

how to report a hacker whitcg I am sure that he is cheating

he can se every one

[night cloak]

i will send you the link

[jaunty bluff]

I reported him in game .. but nothing happend

[thorn apex]

@jolly forge it means someone else has already logged into your account without your consent, please contact in-game customer service.

You can report cheaters here http://cheater-report.pubgm.cc/ @jaunty bluff

[split pollen]

@jaunty bluff id please?

[night cloak]

please move to #chat or #pubg-mobile

[night cloak]

what is your issue

[opaque pagoda]

Cheatet

[thorn apex]

@opaque pagoda you can report cheaters here http://cheater-report.pubgm.cc/

[jolly forge]

@thorn apex my account has been hacked before 2 months and i contact the in-game customer service its take a lot of time i think he play with cheating tool so i will get banned if the did not help me soon

[night cloak]

How i change my server

[night cloak]

did you link it with any account

[night cloak]

you can change server after 60 days

But i changed from a mistake

[night cloak]

you can only change after 60 days

I cannot make a ticket or contact custom service?

[night cloak]

its a rule check the pinned message

What a update dude

Uselles

[thorn apex]

@night cloak feel free to provide a feedback about this update in #old

[sharp epoch]

Please report this player because he is using cheating and he hasn't updated his pubg mobile to use the cheat

[thorn apex]

@sharp epoch you can report cheaters here http://cheater-report.pubgm.cc/

[night cloak]

But i can still play with other players from another server where is the point?

And my rank up on my server like

I have the europe server now,and i play with south america players like my server,And i get points on europe

you can play in the server you selected now and you can ask any of your friend to invite you and you can play in their server

Yes but the game put me points on my server

[night cloak]

yeah it is like that

[vale moat]

I messaged customer service but no reply more than 12 hours

[night cloak]

And for exemple if make conqueror playing on south america server but up me in europe is posibile?

Like i gonna get ban bacău se of that?

you will get point on the server you selected @night cloak if you hve selected europe you will get point there