#questions

1 messages · Page 1130 of 1

storm flumeBOT
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Please refer to subpoint 5.4 in #faq for further information, @south rapids.

south rapids
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@torpid quail bro help me

vagrant widget
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После прокачки данного «таланта» перестают открываться тайники (сундуки)

night cloak
vagrant widget
night cloak
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@vagrant widget you can just use English language

vagrant widget
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Don’t slick

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Speak

storm flumeBOT
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Please do not use languages other than English, @vagrant widget. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

mellow kelp
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How long does it take to get your ban pan after a violation has been found on someone you reported?

vagrant widget
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after pumping the skill "agility (boxes open 4% faster)" stashes (chests) do not open

night cloak
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The ban pan is received when you receive an in-game mailing stating the user was suspended for a violation, @mellow kelp.

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Kindly provide the following details, @vagrant widget:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

mellow kelp
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I have two people with a status of violation found. It’s been that way for weeks.

night cloak
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Did you receive any in-game mail, @mellow kelp?

mellow kelp
night cloak
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The team cannot send out emails to each individual user that has reported a user, @mellow kelp. Receiving an in-game mail will complete the achievement you’re talking about. Which you more then likely will not receive.

mellow kelp
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That’s what I figured. Pathetic really on PUBG’s part. Why have the achievement and ask people to report cheaters then not give them the achievement. This person could jump like the Incredible Hulk.

night cloak
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Feel free to provide your feedback in #old, @mellow kelp.

lost kindle
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Hii

wary oyster
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cant see the 4th pinned message

lost kindle
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Can i het support for india

storm flumeBOT
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Please refer to this channel's pinned messages for further information, @lost kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak
lost kindle
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Can i get hlp pls

storm flumeBOT
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We provide community support only for the global English version of PUBG MOBILE here, @lost kindle.

wary oyster
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oh alright

mellow kelp
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Will it do any good? I’ve tried to message PUBG in game and all I get is a generic response.

night cloak
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The channel is checked regularly by PUBG MOBILE staff, @mellow kelp. So it’ll make them aware.

mellow kelp
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Thanks @night cloak I’ll give it a shot.

shy moss
clear spindle
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Try using a DNS.

old marsh
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Non Gyroscope Gameplay Challenge

fleet charm
storm flumeBOT
normal fulcrum
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@old marsh Is there anything you need help with?

onyx briar
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dude, i put my vest lvl 6 in to the backpack and when i enter the game its gone
along with my 200 bullets

night cloak
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The mode is still in beta, @onyx briar. Please report such issues via #old with a short video clip.

onyx briar
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short vid clip? my helmet lvl 6 just dissapeared again

night cloak
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Screen recording of the issue with your report.

night cloak
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By mistake I tick No on 18+ Game Management system

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help me please my game shut down after every match and make me wait 36mins before I can play again.

normal fulcrum
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You can change it from in-game settings @night cloak

night cloak
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@normal fulcrum It telling me I can't change before 6/12/2020 so I have to wait for whole month, is there no other option to remove this ?

spare vault
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Using vpn is recommended or naa ? If it gets ban it will be recovered right ?

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Was my msg removed

normal fulcrum
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We don't recommend use of VPN @spare vault. You're free to try it at your own risk

spare vault
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@normal fulcrum but If it gets bàn it can be recovered right ?

normal fulcrum
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That decision remains with customer service in-game

harsh harbor
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@normal fulcrum I am from India, I would just like to ask 1 thing for the lightweight installation pack.Can I??

normal fulcrum
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Sure

spare vault
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I guess I’ll try to get in touch with them thanks tho

harsh harbor
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I have a device that is a mid range day to day use mobile(you can say low end gaming) and PUBGM(2 months back when game wasn't banned in India)used to work fine but on 30fps max so what pack should be downloaded ??

#

@normal fulcrum

night cloak
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@normal fulcrum It telling me I can't change before 6/12/2020 so I have to wait for whole month, is there no other option to remove this ?
@normal fulcrum

storm flumeBOT
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Please refer to subpoint 5.3 in #faq for further information, @night cloak.

normal fulcrum
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That's up to you. If you think your device can not handle the process, you can go with light installation. But it will have low audio and video quality.
Of course you can download HD if you don't like lightweight

night cloak
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@night cloak I tried in game support, same thing that bot keep telling me about "Game Management System" but not telling me how to change "No" to "Yes"

normal fulcrum
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@night cloak No. You have to wait for it. You can't change it before the cooldown

mortal plover
night cloak
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ok

mortal plover
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Someone please help me with my issues

normal fulcrum
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Update your client to latest version @mortal plover

mortal plover
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Can u explain more please

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My acc has benn hacked

storm flumeBOT
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Please contact the customer service via the in-game settings for further assistance, @mortal plover.

mortal plover
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At the moment hacker link his account in my account already

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I contacted 2 months with customer support but no one help me with my issues

normal fulcrum
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We cannot help with the issue. Only customer support in-game can provide assistance @mortal plover

harsh harbor
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That's up to you. If you think your device can not handle the process, you can go with light installation. But it will have low audio and video quality.
Of course you can download HD if you don't like lightweight
@normal fulcrum I played on the Smooth graphics with high audio mode and downloaded all extra resources that used to be so which option??

normal fulcrum
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That's up to you. If you think your device can not handle the process, you can go with light installation. But it will have low audio and video quality.
Of course you can download HD if you don't like lightweight

harsh harbor
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Can you pls tell what all is included in lightweight installation??

normal fulcrum
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Same things. Just at a lower quality

spare vault
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How can install that on iOS ?

normal fulcrum
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Install what?

harsh harbor
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So if I used to played on smooth graphics then there would be no change??

spare vault
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Lightweight installation

normal fulcrum
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Yes. But you won't get high frame rate, high quality video or audio options

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@spare vault It asks you to select after update

spare vault
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Like after fully downloading everything

sick snow
harsh harbor
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I got 30 fps only so not a big deal. And by audio will the high audio mode be available??

harsh harbor
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I got 30 fps only so not a big deal. And by audio will the high audio mode be available??
@normal fulcrum Pls tell will I get the high audio option??I didn't like the low audio option that good

storm flumeBOT
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Hello, @sick snow!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

olive dove
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@harsh harbor you can download the voice resource pack [around 25m] for better sound quality.

harsh harbor
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That's great thanks.

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The only game where ppl are so good and helping

manic valve
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When releasing of pubg mobile india

night cloak
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No ETA @manic valve .

spare vault
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I have so many questions now oh god
Can I only select after fully downloading it or can I select it before it self (lightweight)
If I download the low space one can I not play in smooth and extreme (60 FPS)
I just need to clear up some space so
Btw it’s on iOS ?

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@olive dove sorry for so many doubts 😓

night cloak
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|If I download the low space one can I not play in smooth and extreme (60 FPS)
Depends on your device.

spare vault
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It’s iPhone 7

night cloak
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Im pretty sure no.

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is 90 fps glitch fixed?

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Emulator? @night cloak

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they said its ingame glitch

spare vault
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So I can play on smooth extreme now so if I download the lightweight one it won’t let me play on extreme right ?

night cloak
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Emulator? @night cloak
@night cloak yes

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My friend downloaded all files and still she is still on smooth high. If she downloaded the lightweight it's still on smooth high. She got the same device as you iPhone 7.

spare vault
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Mine is plus

night cloak
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Let me ask if she is on the plus or the normal 7. Please wait.

spare vault
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Sure sure no issues

night cloak
storm flumeBOT
night cloak
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Confirmed it, she's on 7+. @spare vault .

storm flumeBOT
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Please refer to this channel's pinned messages for further information, @manic valve:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

spare vault
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Thanks

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Well if it doesn’t work out I guess I’ll just re do and install the normal thing

olive dove
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Did you got answers to your doubts, @spare vault ?

spare vault
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Yup all of em

velvet remnant
hearty oracle
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How to unlink email from PUBG
( Third option)

night cloak
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You can unlink the email by contacting the customer service in-game.

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Are the id's transferred from global to Indian version for Indian players or start new?

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Im pretty sure start new.

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All my money wasted 😐😐

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What about bonus challenge?

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The bot died?

olive dove
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Great, check the pinned messages @night cloak

lean needle
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is there issue in website??? next button cant work

night cloak
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Let me check on that.

olive dove
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@lean needle can you report this to the pakistani regional community, so they can take care of it.

night cloak
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It's working perfectly fine @lean needle .

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hello when pubgm back in india

onyx dagger
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Kindly move to PUBGM Pakistan Server via #735483472432594994 3.1, @lean needle. You may state this issue there.

night cloak
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Check the pins @night cloak .

olive dove
night cloak
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@olive dove why

onyx dagger
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Click on it.

night cloak
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ok

onyx dagger
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And you will be redirected to the message.

night cloak
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ok 👍

ebon timber
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Hello

night cloak
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State your issue.

ebon timber
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My account got banned 6months ago they tell me i was using some king of cheating but I wasn’t... i tried to talk to the game support and send many emails with videos of my gameplay and screenshots but no one helped me

polar marshBOT
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@ebon timber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gritty glade
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Someone saying, if The PUBG Korean Account & PUBG GLOBAL account login with same social media account.
Then PUBG MOBILE INDIA Version, you can't transfer your global account. Is this true.

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We provide community support only for the global English version of PUBG MOBILE here, @gritty glade.
@storm flume

I am also asking about global version

night cloak
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Yes, Sorry. We still lack information regarding this as the India version is not out.

gritty glade
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Yes, Sorry. We still lack information regarding this as the India version is not out.
@night cloak
I need only your opinion.
The Korean Version & Global Version client are different.
So definitely it doesn't effect in my new launched Indian version.

night cloak
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No information.

west swift
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I have problem my pubg (kr &gl beta ) automati close 😒
Plz help 🤔

night cloak
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Please elaborate, @west swift.

gritty glade
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No information.
@night cloak

suspicious

west swift
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@night cloak wait sent screen record

abstract kiln
polar marshBOT
#

@abstract kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

west swift
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@night cloak 😒

storm flumeBOT
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Please refer to subpoint 4.7 in #faq for further information, @west swift.

normal fulcrum
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There are 2 possibilities @west swift. Either the update files are corrupted, or it's the system. Try running the game normally, without using your device's game space

oak frigate
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@night cloak good evening sir I want to ask you Is gameloop against the rules?

storm flumeBOT
zenith echo
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when will pubg india release ?

normal fulcrum
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Make sure the game has access to wifi and mobile network @velvet remnant

storm flumeBOT
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We provide community support only for the global English version of PUBG MOBILE here, @zenith echo.

#

Please refer to this channel's pinned messages for further information, @zenith echo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

west swift
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@normal fulcrum realme 2 /3gb ram / 7.35 gb free storage

Run pubg Mobile beta version?

oak frigate
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@storm flume oh! Thank you and i'm sorry🙏🏻❤

normal fulcrum
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You're facing the issue with beta version @west swift?

west swift
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Yes

onyx cairn
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This is nothing unusual as the beta test period has ended for now, wait for the next update to enter the beta version again. @west swift

west swift
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Thanks you information

gritty glade
clear spindle
#

You have been answered about that, multiple times.

gritty glade
#

You have been answered about that, multiple times.
@clear spindle

You are talking to me?

clear spindle
#

Yes.

gritty glade
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But first time, i asking this question.. So how it's possible you gave me answer before suspicious

clear spindle
gritty glade
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@clear spindle
This Is PUBG MOBILE GLOBAL. The above screenshot

clear spindle
#

Yes it is, but your questions is regarding the Indian ban 7_Facepalm

gritty glade
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Ok. No problem @clear spindle.
Also this is my last day in this server.
I am here since 1 year, but unfortunately this is last day of me in this server. Because Indian Version coming. So i am in Indian Discord server
Miss you all guys,
Bye bye global server.❤️

normal fulcrum
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Good luck and have a great time @gritty glade

drowsy nexus
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I am having very high ping than usual after this update

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and I am usually being matched in vietnamese server where my ping stays around 350-400

night cloak
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I would like to say to all my friends,moderators and other people,a very happy and phosphorus DIWALI!!!

pliant perch
#

can u improve pan throw animation

drowsy nexus
#

before this update I was used to get 220-250 ping as I live in USA and play in ASIA server. I was always use to get people from my native country(as I use that flag) but after this update it's unplayable :(. @clear spindle

normal fulcrum
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Feel free to post your feedback in #old @pliant perch

pliant perch
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kk

drowsy nexus
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please provide me with a solution I am having a really bad time due to being matched in all vietnam lobby

normal fulcrum
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Flag has nothing to do with matching @drowsy nexus. Living in NA region and playing on Asia region will connect you to closest server and ping will be high and fluctuate constantly

eternal moss
#

What is the realese date of PUBG MOBILE INDIA?

normal fulcrum
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It's best to play in your current region

storm flumeBOT
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We provide community support only for the global English version of PUBG MOBILE here, @eternal moss.

drowsy nexus
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but there is no player in NA and I play on emulator

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I wait about 30-40 mins to get into a match

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and I have to play in ASIA server as I stream on facebook and my viewers prefer playing in ASIA server

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It's best to play in your current region
@normal fulcrum but I wasn't having this issue earlier 😦

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@normal fulcrum but I wasn't having this issue earlier 😦
@drowsy nexus I really need to get matched in the previous lobbys that I was used to play in

west thistle
#

i am having
an issue like when i turn on mic the sound becomes low

normal fulcrum
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Nothing cam be done if you're playing in other region

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Device @west thistle?

drowsy nexus
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I do get that specific lobby if I turn on the vpn, connect to my country, start the match and I turn it off when I am in the spawn island.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @drowsy nexus.

drowsy nexus
#

I think this is the best solution for me right now until I automatically get back the previous lobby 😦

normal fulcrum
#

We don't recommend usage of VPN as well

drowsy nexus
#

We don't recommend usage of VPN as well
@normal fulcrum but there is certain things that change the way of us playing, and then we don't get any solution

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do you think that's acceptable?

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everything is okay and then all of a sudden it changes

normal fulcrum
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Nothing can be done if you're playing in region other than yours @drowsy nexus

drowsy nexus
#

what should I do if I wait 30 mins for getting in a game and it still doesn't match

normal fulcrum
#

Play in your own region, that is NA server

drowsy nexus
#

yes that is what I am saying, that happens in NA server

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in ASIA server it literally takes seconds but puts me in all vietnamese server

normal fulcrum
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Than there must be very low number of available players in NA server

drowsy nexus
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isn't it okay if I just connect the VPN and turn it off in the spawn island

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please try to understand the situation, don't just say stuffs from your script

normal fulcrum
#

You're frew to use VPN at your own risk

drowsy nexus
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I know you have to abide by some rules

normal fulcrum
#

We tell what is the best and safest solution. If you want to use VPN, you're free to do so at own risk

drowsy nexus
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I dont want to, but provide me with a safe solution then

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because it is totally strange that it was putting me with people from the same country+lower ping and now after the update its putting me in high ping+vietnamese servers

#

doesn't the Vietnamese has their own separate version of pubgm and a restricted server?

normal fulcrum
#

Feel free to provide your feedback in #old on how the game experience can be improved. Further more, feel free to contact in-game customer support via in-game settings for further assistance

pulsar yarrow
#

Hello Pubg Mobile Help Center,
My Pubg mobile account is lost due to my Facebook ID hack,and i tried to recover my Facebook id but it didn't help.Can I get my Pubg Mobile ID back by submitting necessary information?Please,my ID is important to me.
My In Game Name is: KonaAkhtar
My ID number is: 5389083410
Please,check my issue and try to resolve it quickly.
Sincerely,
A Survivor,
KonaAkhtar

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Please Help Me

night cloak
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Contact the customer service in-game @pulsar yarrow .

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If 2 person use the same account it's against ToS?

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Having more people using 1 acc is fine as long as you're not cheating.

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No not having alts
I mean
Me and my friend both use 1 account

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It should be okay. Atleast you dont use GFX tools and other cheats.

storm flumeBOT
#

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak
#

Hmm oki ty

vagrant forum
#

@lilac mural, trading accounts is against the terms of service of PUBG Mobile.

leaden hawk
#

Is this anyone's level hack? Or uses a cheat? Why punish me with band while I play clean? And the hacker did not get punished with the band? I play warehouse because of the hacker? And play the game because I paid a lot of money and the game was ruined

polar marshBOT
#

@leaden hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Hello im from india and now im in hongkong and im trying to loging my old account (that was connected through facebook) but now there is no skins or anything in my account why ?

pulsar yarrow
#

@night cloak I contacted,but they won't let my ID back

night cloak
#

It's your job to take care of your account, we can't do anything about that. Only the customer service in-game.

pulsar yarrow
#

Ok anyways,Thanks for suggesting

night cloak
#

Panda can you help me plz ^^

onyx dagger
#

Probably you logged in with a different login method, like a Guest account, @night cloak.

night cloak
#

I’m facing, a problem. So basically before the 1.1 update my recoil was basically zero I’m a 90 FPS player,(iPad-pro,2020) i updated to 1.1 and my 1st problem is that my sensitivity is the same as 1.0 but it’s all messed up and literally is awful. So did the scopes all get a nerf ? Because they must’ve the 3x has a bounce I can’t get off no matter what I do to my sensitivity and if I try to single tap let’s say an enemy is behind a tree 159 meters away my scope renders and I can’t swipe smooth to be able to hit the guy... the red dot, keeps changing size it’s the strangest thing. The 4x is trash it also has a bounce I can’t get off no matter what I do. I see all these YouTubers playing after the 1.0 update and they have zero recoil and there scopes are fine so how does that make sense!!. I’ve uninstalled the app and reinstalled it twice in very good wifi, I’ve uninstalled and re installed the update twice and I’ve cleaned my game from the log in page 4 times will pubg fix this Because they caused this by updating the game to a worse version. And the graphics have had a major change the frame drop is pathetic I’m playing in the best device possible and I’m still getting lag on my screen and I know it’s not my device it’s this new update because it was fine during 1.0... what should I do ?

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@onyx dagger no i login with my same fb account

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Let me check it again

onyx dagger
#

Feel free to share your Feedbacks in #old, @night cloak.

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Check again, @night cloak.

night cloak
#

@onyx dagger i checked that is through fb account

#

Kindly contact the customer service in-game @night cloak .

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K

zealous quest
night cloak
#

That seems normal. However if you think the person is cheating feel free to report him using the in-built report system.

zealous quest
#

Including the headshot% above 40? I’ve checked top conquerors doesn’t even come near it

olive dove
#

@zealous quest refer to #faq subpoint 5.1 to report a cheater if you have doubts about his game play.

agile hollow
#

My prime subscription is payed till 11 december, and it should be running but in game i have window were i can buy new subscription, i cant buy coz when i try to i get message that i have already running subscription same as i see in apple store, its active till 11 dec... who can fix this ?

night cloak
#

.ban @shadow sky

celest shadow
#

Can you share a screenshot, @agile hollow?

polar marshBOT
#

@shadow sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

I just realized I didnt have the powers to do .ban SadBrokenHeart

agile hollow
#

Last one show notification where i try to buy new

night cloak
#

Click Ok, then can you screenshot the page of the prime thingy where you can collect the UC?

agile hollow
#

I cant get to that page

#

When i press on prime, i am moved to this page where i can buy new

#

Normally i should be getting my daily rewards now

#

If i press "ok" purchase fail and i stay on this page

celest shadow
#

Have you subscribed to the Prime Plus subscription previously?

agile hollow
#

I have it since summer

#

But today when i tried to get my rewards, i was not able too

#

Yesterday was fine

celest shadow
#

Did you click the "Crown" logo beside your player name to access your Prime subscription page?

remote schooner
#

Hello dear sirs. I have a question about this program. My account has been banned for the first time without knowing the reason. Can you help me?😭

polar marshBOT
#

@remote schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

agile hollow
#

Yes @celest shadow

celest shadow
#

Odd. Give me a moment, @agile hollow.

agile hollow
#

Ok

#

Thing is, daily benefit timer working 😄

night cloak
#

The moderators are looking into it.

celest shadow
#

When did you renew your Prime subscription and you were still able to collect your rewards and benefits yesterday correct, @agile hollow?

robust siren
#

@celest shadow mam

agile hollow
#

Yes yesterday it was working? After 4AM when server restarted and new premium was added to the server, i could not take rewards and its like on screenshots after that @celest shadow

celest shadow
#

There are only HD and Low-spec as the option, @robust siren. There are no "smooth" option.

#

Noted, @agile hollow. May I have your the following details for future reference?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

robust siren
#

@celest shadow How can i change it into low spec? Cz my game is too much choppy

celest shadow
#

You will need to log out of your account and repair your game, @robust siren. Select the 5th option initialisation.

robust siren
#

@celest shadow ok

agile hollow
#

Sure

▫️ Numeric User Identification: 5139384530
▫️ Device: iphone 11
▫️ Wi-Fi or Cellular: wi-Fi
▫️ Country: Georgia

celest shadow
#

Thank you. In addition to that, can you please try to use a different iTunes account to see if the problem still persist, @agile hollow? It would be very helpful if you could give it a try.

agile hollow
#

I dont have other accounts :/

celest shadow
#

It is okay. Thank you for the information. Please let us know if any of your friends or anyone you know faces the same issue, @agile hollow. Feel free to contact the in-game customer service for further assistance.

agile hollow
#

Game is very bugged last period, on AKM create when i first time open it everyday, i get black screen instead of create trailer and game gets stack, i only can off game and log again else i will be stacked on black screen. I get notifications on "inventory" like i have something new there, but in inventory i have nothing marked

cyan mauve
#

How to unlink a mobile number?

hot plover
#

You can’t unlink mobile numbers, @cyan mauve.

#

Unlinking emails or phone numbers is not possible at the moment, please contact the customer service for further assistance, you may refer to subpoint 5.3 in #faq for further instructions.

nimble snow
#

ڒۉڷيټ Hello, my name is Sami, I know in the game, my account was banned in the game for 10 years (3650) days, until 2030, my account was banned for this period and I did not make a mistake, and I did not use any third-party program, or anything unethical Inside the game, I was accidentally banned and I hope that my account will be up and running again.

polar marshBOT
#

@nimble snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

hi

#

i want ask about buying and selling accounts is it illegal and how much its the restriction time?

celest shadow
#

Hello, @night cloak. Please do not buy, sell or trade accounts as it is against PUBG MOBILE's Terms of Service and the players involved will be punished.

night cloak
#

@celest shadow no i want to report one 😂😂😂

#

i don't violent ever pubg rules

celest shadow
#

Glad to hear that. Feel free to report the account in question using the in-game reporting function, @night cloak. Select the Others option and write a description of the report.

toxic crag
#

Good morning, Any news about fixing the floppy graphics?

hot plover
#

You can report such issues in #old, @toxic crag.

toxic crag
#

Ok ty

hot plover
#

Your post will appear below mine if you do.

stark knoll
#

i changed my region from Pakistan to India for some events. Now i want to change back to Pakistan where i am living. I entered mobile number and verification code which I received, some Chinese appears but region doesn't change. I am trying from 2 days. Same condition every time!
Numeric User Identification : 5116528709
Cellular : Zong
Device : Vivo S1
Country : Pakistan

night cloak
#

@celest shadow okay thanks ❤

keen sapphire
#

Hello, my account is hacked. The reason is that I entered a site where there are clothes, suits and upgraded weapons. I put my email and password, and in a few minutes they hacked my account. Can you return it to me?

celest shadow
#

You are welcome, @night cloak.

hot plover
#

You should never give your password to anyone, why would you do that?

celest shadow
#

Hello, @keen sapphire. You should not have trusted such websites, where it is too good to be true, especially when they ask for your personal details such as your e-mail and password. Please be advised to not share your personal information to your family, friends and especially third-parties. This is your responsibility to keep them safe.

You will need to change your linked social media account passwords and try to get a hold of your social media accounts back. You may do so by contacting the respective social media support, please refer to subpoint 2.8 for further information.

worn geyser
#

The low quality resources is like 350mb right?

toxic widget
#

My account was stolen and new version was installed (or changed)and i can’t login .. any help please

celest shadow
#

Yes, it's 350MB for the Low-spec Resource Pack and approximately 500MB+ for the HD Resource Pack, @worn geyser.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @toxic widget.

cyan citrus
#

@stark knoll You cannot change back the region before 60 days.

worn geyser
#

Seems like im gonna play pubg everyday

toxic widget
#

I did .. but now the hacker will unlink my other socila account till they fix it .. i can’t login@storm flume

crisp nebula
#

Please help me

restive oar
#

@toxic widget login to your social and change password ?

crisp nebula
#

I cant access to my account

#

5346252534

toxic widget
#

@restive oar the problem that the jacker can login and i’m afraid he unlink my account 😞

#

The account he logged in through is not mine

restive oar
#

unlink will take 6 days and whenever you log in the 6 days count reset back

crisp nebula
#

@toxic widget u have to unlink ur account and make baned 7 day to remove thr hacker access

toxic widget
#

@restive oar i can’t login as he did something to a root file makes it a newer version

restive oar
#

try on a browser

#

best you should contact Twitter, Facebook or whatever social media you link your account

toxic widget
#

No time for this now.. i need to login to my account now

sand void
#

I got a question

My friend recently got banned in pubg for a day & im wonder what is going on...she seemed to be shocked and i actually wonder how could that happen.

polar marshBOT
#

@sand void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

restive oar
#

Cheating = Ban no other answer

vivid field
#

I need to change my region
It requires mobile number
I add number but u dont get any verification code
Its 3rd day i am trying this but no response or help from pubg side.
I have to register for a tournament and it requires my region to be Pakistan ,but im not able to change it cause i dont receive any verification code.

#

<@&481161015728406538>

#

Sorry for tagging all mods,but please get my issue solved rn.in game support is also not helping

solid lily
#

How to get vanguard one title?

#

How to be a beta tester of pubg mobile ?

#

@storm willow @thin halo

halcyon schooner
#

Please Fix Your Stupid TDM Glitch It's Like Year Now That This Bug Is Fix Gun Doesn't Show Up And No One Showed Up Fix This Glitch Man This Is The Worst Optimized Game Right Now Management Doesn't Take Action Against The Bugs. I Have Reported 100 Times In Game But The Didn't Fix This. The Only Time TDM Work Is When You Are Using VPN But Using VPN Is Not Allowed Please Fix This Issue Or Glitch.
Country Pakistan
WiFi
Device Nokia 3.2
525305600

storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, @solid lily:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

storm willow
#

@halcyon schooner use #old

supple totem
#

Hello. there was some mistake on your part. My account has been blocked for not following some rules. While playing almost from the very beginning of the development of your application, I have never used third-party programs and, moreover, have never played in a team with violators. Apparently there was an error on your part, my nickname is nraym, mail z.kolya1@gmail.com

polar marshBOT
#

@supple totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@vivid field please contact ingame customer support

vivid field
#

I think i told that its not helping@storm willow

solid lily
#

@storm willow How to get vanguard one title?

vivid field
#

Can i have a chat with real person instead of a bot

storm willow
#

We cannot help on that issue, you can post in #old with char ID and region/device info @vivid field

#

@solid lily it’s given to players who are contributing to the community, Time limited title.

solid lily
#

@solid lily it’s given to players who are contributing to the community, Time limited title.
@storm willow How to contribute with community ?

#

by being a beta tester?

rapid talon
#

I am using flashdog can thsy ban me?

solid lily
storm flumeBOT
#

Use of unauthorized third-party software or methods, @rapid talon, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

vagrant forum
#

@solid lily, the applications for beta program isn't available at the moment.

mortal jolt
#

I can't sell my gold bar for some reason.

hot plover
#

Press sell in the bottom corner, @mortal jolt.

floral adder
#

any admin arbic here ? please help mee

keen atlas
#

@shrewd ferry tell here

hot plover
#

Please state your issue, @floral adder.

celest shadow
#

For Arabic support, feel free to join the MENA regional community from subpoint 3.1 in #735483472432594994, @floral adder.

manic gale
#

Can anyone help my account got scammed i want to record it

celest shadow
#

Scammed? Could you elaborate.

hearty dawn
#

Is Metro mode going to be removed? I love the game mode

celest shadow
hearty dawn
#

So is there going to be another version of the game mode of just removed in all?

manic gale
#

He has my Twitter login and he changed username and password

winter halo
#

Can u please tall me wan pubg was coming in f India

hearty dawn
#

@celest shadow my above question ^^

celest shadow
#

No information in that regard, @hearty dawn.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @winter halo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

hearty dawn
#

I’m guessing next chapter means there is going to be more

celest shadow
mortal jolt
#

Yeah, it said "Item cannot be found." When I tried to sell it.

manic gale
#

But bro i don’t have any recovery @celest shadow

#

And 3rd link was email and when i try to recover it and add my recovery code so they say that try after 3m

floral adder
#

I’m @hot plover My account was hacked, the hacker linked my account to his e-mail

celest shadow
#

How did the unauthorised user get your Twitter account details, @manic gale?

soft marsh
#

Hello dear developers of the game Pubg mobil, my account was banned for no understandable reason for 10 years, I am very disappointed, I did not use cheats and I ask you to unban my game account. ID of my account 5389072789

polar marshBOT
#

@soft marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

floral adder
#

help me please

#

@polar marsh

#

My account was hacked, the hacker linked my account to his e-mail

#

anyone ?

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @floral adder.

floral adder
#

He couldn't help me

hot plover
#

Contact the customer service, @floral adder.

left temple
#

I have a question for pmco. Can we still play pmco as a team if 2 players are from europe and 1 is from africa and 1 is from middle east.

hot plover
#

Follow this format, @floral adder: Start the conversation with my account has been hacked, when it tells you to add more details then say a hacker has accessed my game account and has linked unwanted social media to my account, next if it says do these articles help you reply with No, they didn’t help, if it asks if your account is suspended you simply reply with No, it will then ask if you can still log in and you say Yes, I can still log in, if it tells you how to recover the account you must reply with The social media account linked to the game isn’t mine, these are the final steps and then it will say do you want to proceed further and you should say Yes then it will ask you to provide all of your details

floral adder
#

@hot plover I've sent them all the information, but they can't help me and now I think the person who hacked my account will activate the hack and lock it down for 10 years.

sick shale
#

@left temple Yes, a maximum of 2 players can be from outside your region

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @floral adder.

tepid onyx
#

Hello @hot plover hope you remember me. Yesterday I told you that my third link email has been hacked and thata person demanding $300 from me. I had done everything in game. I did the same that you told me to do. But that hacker is still blackmailing and demanding $300.

zealous heron
#

@hot plover hi my account was banned last day and i didn't play with hack and i didn't cheat i didn't play aganist the law

polar marshBOT
#

@zealous heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fierce night
#

Hello when i send a msg to pubg in thier email i get automatic answer in few minutes is that means that they didn't recieve my msgs?

#

Do not reply below this line

TencentGames
November 14, 2020, 13:29 +0100
Hello and thank you for messaging!

If you have encountered any in-game issues, including purchase issues, please contact us directly through the in-game support for a faster and more effective way!

Go to settings from your game -> Tap on the “Help and Support” -> Tap at the top right corner the message icon and fire away!

Kind regards,
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

night cloak
#

this discord Server not run by officials. don't waste time here

vagrant forum
#

@fierce night, if the issue is account related then the email will redirect you back to the in-game customer service.

#

@night cloak, this server is owned and operated by Tencent Games.

fierce night
#

@fierce night, if the issue is account related then the email will redirect you back to the in-game customer service.
@vagrant forum how i get them to recieve my msg?

vagrant forum
#

What was the issue for which you mailed them?

fierce night
#

What was the issue for which you mailed them?
@vagrant forum account bnd for illegal operations

vagrant forum
#

File Claim.

fierce night
#

they answered my friend and they re open his account

#

File Claim.
@vagrant forum not working only auto replies

vagrant forum
#

That is the only possible option for you. No more questions.

fierce night
#

That is the only possible option for you. No more questions.
@vagrant forum should i keep contacting the robot in file claim for bnd account for no reason?

polar marshBOT
#

@fierce night:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

manic gale
#

@celest shadow i am selling him id i gave him logins but he did not give me payment

celest shadow
#

Sorry, we cannot help you any further than that, not even the customer service. Buying, selling and trading of PUBG MOBILE accounts are against the game's Terms of Service.

manic gale
#

Bro i have my email login i am trying to recover but i am not receiving any verification code

warped seal
celest shadow
#

We cannot help you with that, it is your own fault, @manic gale. Please stop inquiring about it here, and kindly move to a discussion channel: #chat or #pubg-mobile.

manic gale
#

But bro thats your fault that i am not receiving any email

celest shadow
#

It seems to be hidden behind the control panel, specifically the Classic FPP button, @warped seal. You may need to reset your controls and set it up again.

#

We cannot provide any support to you, @manic gale. You violated PUBG MOBILE's Terms of Service, further inquiries in this regard will not be tolerated and moderative actions will be taken should you continue.

night cloak
#

@lily what about "Server authorized error. login failed". some time error was "fail to send data to Server. login failed. and many more

celest shadow
#

What is your device?

night cloak
#

receiving error after 1.1 update

#

Mido, Redmi note 4. wifi with 2gbps speed

solemn ibex
#

can u guys ban or let us report those idiots that are blocking us to train at cheer park?

celest shadow
#

May I know your country, @night cloak?

night cloak
#

nepal

celest shadow
#

Feel free to share your concerns in #old, @solemn ibex.

solemn ibex
#

ok ty

manic gale
#

Oky @celest shadow tell me how to unlink 3rd link from id

storm flumeBOT
#

Please refer to subpoint 4.5 in #faq for further information, @night cloak.

celest shadow
#

You cannot unlink your e-mail/phone number manually, @manic gale. Contact the in-game customer service for further assistance.

manic gale
#

Ok can we change it or not ?

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @manic gale.

manic gale
#

But i cant login how much time gap is required to forget my pass

celest shadow
#

You may contact the customer service by clicking the Help button located at the top right of the login menu, @manic gale.

willow wren
#

@manic gale bro its ur own fault ok?

night cloak
#

Cool bugs, see now I’ll get minus points.

storm flumeBOT
#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

open sphinx
#

I need help with this i have downloaded everything but now this happened 0MB update? Can't play on any map because of this it says map not download!

night cloak
#

Bruh

clear spindle
#

@open sphinx Do a routine repair and use a DNS.

zenith echo
#

any admin ?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @zenith echo. Remember to read through #faq before asking questions in the support channels.

zenith echo
#

but i want to talk to admin not bot

vagrant forum
#

Ask your question or state your issue here.

zenith echo
#

when will pubg india release

#

?

vagrant forum
#

This server is only for the global version of the game. Therefore, we are unable to answer that question.

zenith echo
#

ok

gritty dirge
#

Hey, someone hacked my pass to email account linked with my PUBG. How can I unlink my email from PUBG mobile and just keep my game linked to my Apple account.
I’m using iPhone

zenith echo
#

ohh nice

glad granite
#

Hello,

My ID has been banned for no reason.
I have level 61, playing since season 10 and consistently purchased RP for almost all seasons. I would never ever risk my ID to voilate the pubg agreement by using hacks or third party software but my ID is banned without any justification.
As an old and genuine player I condemn this non professional attitude of Pubg staff towards genuine players and I also expect that they will dig down and investigate the issue to avoid this unforseen banning and wrong predictions.
I also hope that my this message will be taken seriously to act. I hope to hear from you soon and if you need any further information, please let me know.

My ID details are:
username..Mr Oggy
ID Number: 5663602315

polar marshBOT
#

@glad granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant forum
#

The email account cannot be unlinked manually, @gritty dirge. Please contact the in-game customer service.

cyan plank
#

How do i unlink my already connected pubg email with another email

clear spindle
#

The feature is in beta so you won't be able to unlink for now.

cyan plank
#

I mean how do i link pubg with my another email when i already have my account connected to a another email

gritty dirge
#

@vagrant forum in game support is useless. I’m only talking with automated responses which don’t get me to anything

night cloak
#

That is not possible.
Contact the customer service for unlinking your email.

#

Ok another try. I'm facing connection issues while I'm playing where I have to change from wifi to cellular. I have good internet connection here. The device I'm using is the Samsung Galaxy a70 and my ID is 51241391121 also I cant leave the lobby when teamed up without having to restart the game.

gritty dirge
dire orchid
celest shadow
#

Images such as screenshots can be uploaded to online hosting services such as https://imgur.com and insert as links, @gritty dirge.

storm flumeBOT
#

Hello, @dire orchid!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

gritty dirge
#

Ok done. Waiting up to 60 days and someone is using my account at the moment. Great support 👍🏼😒

tawdry finch
#

Since there will be pubg mobile India, will we need to create new account or we can use our old account? Any idea ?

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @tawdry finch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

delicate bane
#

Hi , i want to talk with error 403 if she is free ?

celest shadow
#

Hello SHEXA, what does it concern?

delicate bane
#

@celest shadow some thing it is not about support or anything else i think i have to talk with her

#

Sorry @celest shadow don’t understand it wrong but i think she can help me

celest shadow
#

Very well, feel free to mention Error 403 on Monday in #discord if it is urgent.

delicate bane
#

@celest shadow uh thanks ? But if you can let me tell you too at private (dm) can you ?

celest shadow
#

My direct messages are open.

delicate bane
#

ok 👍

agile tangle
#

Ehen pubg unbanning in india?

dim egret
#

I have an acc that got ban can i bring it back ??

polar marshBOT
#

@dim egret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @agile tangle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

agile tangle
#

@storm flume I didnt understand.Just make a call to pubg corportation and ask them pubgm indian version release date.

#

@storm flume Tomorrow release date will be revealed🔥🔥

clear spindle
#

This server is only for the global version of the game. Therefore, we won't be able to assist you with such. Please refer this: #questions message

agile tangle
#

@clear spindle Ok

dark copper
#

Is metro royale temporary?

clear spindle
#

Yes.

dark copper
#

Til when?

clear spindle
void raft
#

Why my screen pixel not clear after the update?

clear spindle
glad nymph
#

@clear spindle please give link of pubg mobile India discord

clear spindle
#

Google it please.

plain osprey
#

Hello

#

My account is for Level 79 and has been banned for 10 years and I have never violated laws

polar marshBOT
#

@plain osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mortal wagon
#

Well I tried to share the PUBG Mobile India' discord link but it got deleted.

night cloak
#

Discord links are not allowed @mortal wagon .

void raft
#

Google it please.
@clear spindle what should I write on google bro?

mortal wagon
#

@night cloak Got that when my link got deleted. Thanks anyway 🙄

clear spindle
void raft
light kite
#

‏Good evening .. My account is based on 10 and I have not always violated the laws. I respect the practices of the terms and conditions of the game that are in violation. Privacy Policy and Final License Agreement From Season Two a player who spent beautiful times with me, I think you can check the correctness of the letters from the rating account details Id: 5199502762
Level : 69 Name: Baysaaa8

nocturne cedar
#

I want to unlink my Email account in my account in the game because it has become insecure or I can changed it

polar marshBOT
#

@light kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@nocturne cedar For now, email unlinking is not possible. You can ask an unlink from the customer service in-game.

mighty mango
#

guys i need help my account has been hacked

nocturne cedar
#

@night cloak not answering in the game

onyx dagger
#

Do you have access to your Game account, @mighty mango?

#

Kindly Wait patiently for their reply, @nocturne cedar.

mighty mango
#

yes but he connected hes email and google play

night cloak
#

@nocturne cedar they do answer but they take several days

mighty mango
#

i have my twitter connected

onyx dagger
#

Please contact Customer Service in-game about this as only they can help you with Account related issues, @mighty mango.

#

Refer to #faq 5.4, @nocturne cedar.

#

Kindly state your issue more briefly, @night cloak.

night cloak
#

Happened to me as well kindly report them on #old .

#

@night cloak you can try using the fix button in the login page

onyx dagger
#

You may try restarting the game, Or do a Routine repair, @night cloak.

#

I see. As you have reported in #old, Thanks for Reporting the issue.

#

And now if you havent, Kindly do Report.

mighty mango
#

how much time to get a agent on the line

onyx dagger
#

If you answer the bots questions correctly, then it will guide you to one of the staff. Refer to #faq 5.4, @mighty mango.

#

You're very welcome, @night cloak!

mighty mango
#

hes gonna take my account it has the m4 lvl 4

onyx dagger
#

Only They (Customer Service in-game) can help you with this. Let's hope for the best. VE_pepeShrug

mighty mango
#

rip my account i guess

onyx dagger
#

Let's hope for the best.

night cloak
#

Let’s hope for the best yeah? Stay positive! peepoBlushHearts

mighty mango
#

i hope

solemn ibex
#

how to unfriend someone in pubgm?

night cloak
#

Click on Batch Manage.

solemn ibex
#

I kinda wanna unfriend my ex

night cloak
#

@night cloak There’s no need of reactions. This is a place where you provide support not where you laugh to someone who does not know how to do something.

#

@night cloak sir kindly dont teach me what me do :-) reacting is a right, also this channel is meant for pubgm support only so you can give your suggestions #pubg-mobile

solemn ibex
#

ty

night cloak
#

No worries.

#

@night cloak Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/

#

I did but I wasn't sure and sadly I didnt record before my engagement with the player I'll upload it here too to review

earnest hedge
#

Hi, how can I get Urdu voice in pubgm? My region is United Arab Emirates. As per my knowledge urdu voice even is active in Pakistan at the moment.

tawdry finch
#

Link for pubgm India ?

night cloak
soft linden
#

hello

#

I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @soft linden. Remember to read through #faq before asking questions in the support channels.

night cloak
#

@night cloak Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/

soft linden
#

someOne hack my twetter and now he's using my pubgy acc

ripe citrus
#

Is there a way to unlink the Email with the account?

clear spindle
#

@tawdry finch Google it.

tawdry finch
#

Is there a way to unlink the Email with the account?
@ripe citrus I also want to the same

soft linden
#

is there a unlink twitter from pubgy or delete the acc ??

clear spindle
#

It's in beta, try contacting the in-game customer service, @ripe citrus.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @soft linden.

ripe citrus
#

It's in beta, try contacting the in-game customer service, @ripe citrus.
@clear spindle I Have Global

clear spindle
#

The feature is in beta.

tawdry finch
#

I mean pubgm India discord

clear spindle
#

As I said Google it.

night cloak
#

I sent you a link to that, kindly check your dms @tawdry finch .

ripe citrus
#

Aha> The feature is in beta.
@clear spindle aha thx

soft linden
#

@storm flume they didn't help I tryed

clear spindle
#

You're welcome, @ripe citrus.

#

Is there any other account linked with it, @soft linden ??

soft linden
#

@clear spindle yes emil

fiery latch
#

Hi

earnest hedge
#

I sent you a link to that, kindly check your dms @tawdry finch .
@night cloak can you send me the same link too, as i also want to unlink my email account from my pubg account

tawdry finch
#

Thankyou panda 🐼

night cloak
#

No worries Hearts11

clear spindle
#

Link another social media account and try #faq 2.5 or else you need to contact the in-game customer service, @soft linden.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @earnest hedge.

earnest hedge
#

Please contact the customer service via the in-game settings for further assistance, @earnest hedge.
@storm flume in game support is all by Bot like you!

night cloak
#

You will be transferred into a real person if you answer the bot’s question correctly.

ripe citrus
soft linden
#

@clear spindle I can't link another acc I already lined two I want to delete twetter so I can link another

earnest hedge
#

You will be transferred into a real person if you answer the bot’s question correctly.
@night cloak never happened! Will try again :)

clear spindle
#

Follow this in game customer service:

soft linden
#

@earnest hedge yeah I tried too and its didn't work ..

astral bison
#

@clear spindle
Why can't i access pubg mobile official website and some events in game? Even when i open the weekly report in game, this message pops up. I'm not form India I'm from Maldives. I have to use a vpn to access these, please help

storm flumeBOT
#

Hello, @ripe citrus!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

clear spindle
#

Contact your ISP and ask for an IP reset, @astral bison.

soft linden
#

is there a way I can delete the pubgy account ?

astral bison
#

Contact your ISP and ask for an IP reset, @astral bison.
@clear spindle is it possible? Are you sure 🤔🤔

vagrant forum
#

Delete account option is only available on accounts created in the GDPR regions, @soft linden. You can find it in basic settings at the bottom of the screen.

clear spindle
#

Your ISP might be using a port from India. Contacting them will help you.

astral bison
#

Your ISP might be using a port from India. Contacting them will help you.
@clear spindle okay thanks 😊

clear spindle
#

You're welcome.

astral bison
clear spindle
#

ISP issue.

green plaza
#

@vagrant forum he doesn't know what GDPR region is...

latent flicker
#

Why this baned i am not using hacks 😢

polar marshBOT
#

@latent flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@vagrant forum he doesn't know what GDPR region is...
@green plaza Me either HopeEatingPopcorn

runic citrus
#

I am trying to accomplish the mission “survive for 10 minutes and also 20 minutes” in metro mode but no matter how long i stay in the game its not counted !!!
Any help please!!

ID 5271240405
Device: Samsung S+
Wifi
Saudi Arabia

marble thicket
#

How to Unlink game center and my email?

#

Can anyone help please?

night cloak
#

guys, is there any package for UC? or only buy through the shop?

marble thicket
#

guys, is there any package for UC? or only buy through the shop?
@night cloak
Midasbuy

night cloak
#

For game center click on Unlinking accounts, then pick game center. For now, you can unlink email by contacting the customer service in-game

#

midas?

marble thicket
#

For game center click on Unlinking accounts, then pick game center. For now, you can unlink email by contacting the customer service in-game
@night cloak
Then i need to wait for 7 days to Unlink it completely?

night cloak
#

That is true check_black

marble thicket
#

That is true :check_black:
@night cloak
How to login through Email?

clear spindle
night cloak
#

Login or Unlink because you were saying about Unlinking just now

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marble thicket
#

Login or Unlink because you were saying about Unlinking just now
@night cloak
Login

wild bronze
#

Hi guys, i came across some locked doors in metro, asking for a letter to open, cant figure what is and where to find those password letters

night cloak
marble thicket
#

I have also one doubt, after unlinking Game center now, can i login with FB as in place of it.

And what if i try to login through game center again within the 7 days unlinking period?
@night cloak

cerulean tapir
#

hi es file manager, do we place a ban if we do 90 fps by changing files? I saw your video on youtube?

bitter matrix
#

Is there any changes for indian accounts after india version of pubg

marble thicket
#

hi es file manager, do we place a ban if we do 90 fps by changing files? I saw your video on youtube?
@cerulean tapir
Yes don't change PUBGM internal files

#

@cerulean tapir Yes that violates the discord TOS, Avoid using the word Ban next time.
@night cloak
Answer me bro plz

night cloak
#

@marble thicket Yes, you can login with your 2nd linked one. Yes, you can also still login through game center before it gets unlinked.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @bitter matrix:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

vagrant forum
#

@cerulean tapir, changing game files is against the terms of service of PUBG Mobile. It may lead to a ban.

bitter matrix
#

Is there any changes for indian accounts after we get india version of pubg
@SUPPORT | PANDA

vagrant forum
#

@night cloak, could you stop with that 'don't type the word'?

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @bitter matrix.

cerulean tapir
#

thank you 🙂

bitter matrix
#

Thank you

marble thicket
#

@marble thicket Yes, you can login with your 2nd linked one. Yes, you can also still login through game center before it gets unlinked.
@night cloak
After unlinking Gamecentre can i instantly add another login VIA Facebook?

night cloak
#

Once it gets unlink then you can do that.

marble thicket
#

Okay i see.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

paper linden
#

Pubg gave me 200 uc instead of 300 uc from bonus challenge

#

My id - Dilpreetsv

nocturne cedar
#

@night cloak When I chat them, they will find a solution to this problem

night cloak
#

First x you game before its to laee

#

Pubg gave me 200 uc instead of 300 uc from bonus challenge
@paper linden Contact the customer service in-game.

#

@night cloak When I chat them, they will find a solution to this problem
@nocturne cedar What seems to be the matter?

#

Did we can get weapon skin from enemy death crate? And apoly it in match

vague sparrow
#

@night cloak no we don't get

night cloak
#

But it shows in the inventory

nocturne cedar
#

@night cloak I want to unlink my email account in my account in the game because it has become insecure or I can changed it When I chat the support in the game they will find a solution to this problem

vague sparrow
#

@night cloak If you have skin in inventory then it would be applied on it and if loot gun from enemy's crate then you dont get skin of gun from enemy's crate

night cloak
#

That is true! @nocturne cedar

nocturne cedar
#

@night cloak ok

vague sparrow
#

@night cloak hope you got it

nocturne cedar
#

@night cloak the coustomer service in the game can I talk with them by arbic or must English

night cloak
#

You’re on the global version right?

#

If yes, English.

nocturne cedar
#

@night cloak yes

night cloak
#

Do we lose our items when we die in Metro Royal ? I mean guns and such

iron basin
#

@lime juniper please let the devs issue a patch for the blurry graphics in game.

night cloak
#

The team are aware of this issue already, @iron basin. Should be fixed in the near future.

#

You can get Arabic support, @nocturne cedar.

fleet charm
night cloak
#

Restart your device, @fleet charm.

iron basin
#

@fleet charm during login??

#

@fleet charm please change your username

fleet charm
#

@iron basin on like on loading screen

iron basin
#

@fleet charm your country??

fleet charm
#

@iron basin Suriname

iron basin
#

@fleet charm use a dns changer and see if it works

fleet charm
#

already try it will not work

iron basin
#

@fleet charm check #faq

sleek ravine
#

Hello can i play pubg in india

west thistle
#

i am having
an issue like when i turn on mic the sound becomes low

#

please help🙏

tired fractal
#

@west thistle Whats your device?

west thistle
#

one plus 7

tired fractal
#

You are using 3.5mm adapter for headphones?

night cloak
#

Try restarting your device, @west thistle.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @sleek ravine:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

west thistle
#

yes i am using a 3.5mm dongle

tired fractal
#

@night cloak I had the same problem on my oneplus 7t pro, so I'm guessing it's the adapters fault

west thistle
#

have u tried changing the adapter?

tired fractal
#

yeah, i bought a different one. Unfortunately i am not using that phone anymore. What i did is whenever i turned on my mic i just increased the volume level and it fixed it but when i turned off my mic i reduced the volume again.

hollow lake
#

Hey.. I have no events in pubg kr.. What should I do

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @hollow lake.

hollow lake
#

Ok

#

Is there any server for pubg kr?

night cloak
#

No.

hollow lake
#

OK thx❤️

pure sleet
#

is there an emulator support?

night cloak
#

Yes

pure sleet
#

after the update the game became so laggy, even though i'm using the chinese emulator

night cloak
civic bear
#

hello my account is ban for 7 days i don't know why where i can appeal?

polar marshBOT
#

@civic bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

candid wave
#

Why do I see this when I try to login ?

"server is busy,please try later. code name:restrict area"

nocturne fiber
#

Dear, Pubg my id has been hacked and I can't recover it can you guys kindly help me to get back my id I had spent more than 1000$ in my account
Pls assist me as soon as you guys can pls

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @nocturne fiber.

nocturne fiber
#

This my account

velvet remnant
#

Day 3
Nothing has been done yet

storm flumeBOT
#

Please refer to subpoint 4.6@velvet remnant in #faq for further information, .

velvet remnant
#

I have done all that

#

You guys are terrible

night cloak
#

Have you tried using a different connect?

velvet remnant
#

I have tried guest account, twitter account, google play and everything.
Same thing

night cloak
#

Region?

velvet remnant
#

Africa

night cloak
#

Tried a different network connection or a DNS changer?

velvet remnant
#

Yeah

night cloak
#

Did you try data?

velvet remnant
#

Yeah
I have tried all possible solution
Vpn, dns changer, wifi and data

night cloak
#

Uninstall and re install?

lucid summit
#

My pubg lite not coming

polar marshBOT
#

@near gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

woeful hare
#

hy

ionic scroll
#

How do I complete that mission?
I evacuated so many times with many supplies. But that hard mission doesn't seem to be completed. How do I complete it?

woeful hare
#

the next update is when !

celest shadow
#

Feel free to report it in #old, @ionic scroll.

vapid sail
#

How do I complete that mission?
I evacuated so many times with many supplies. But that hard mission doesn't seem to be completed. How do I complete it?
@ionic scroll

Same issue, I tried everything to complete this mission and I’m stuck at 1/3

velvet remnant
#

Uninstall and re install?
@night cloak 8times

celest shadow
#

In that case, please report it in #old as well, @vapid sail.

hot plover
#

I have completed that mission, @ionic scroll. You have to evacuate with supplies.

ionic scroll
#

@ionic scroll

Same issue, I tried everything to complete this mission and I’m stuck at 1/3
@vapid sail
Me too.

vapid sail
#

@celest shadow
Oh alright, thanks

celest shadow
#

Please keep an eye out for #news, @woeful hare.

hot plover
#

Well, I think it must be glitched. I completed the mission before the patch was released.

#

You mean the new season, @woeful hare?

ionic scroll
#

I have completed that mission, @ionic scroll. You have to evacuate with supplies.
@hot plover
As I've said, I did evacuate many times but from past two days the progress doesn't fill at all. I have feeling that all your teammates should evacuate too but there was one game where everyone evacuated but it still did not count.

hot plover
#

Then how did your first evacuation count, @ionic scroll?

#

You might want to repeat those steps.

ionic scroll
#

I have no clue what I did there. But I play most of the games with the same strategies and no idea how the first one got completed.> Then how did your first evacuation count, @ionic scroll?
@hot plover

hot plover
#

Well, the mode is in beta and you have to remember that. I guess it was achievable before the patch was released, now it is glitched like the talent mentioned in #news. Would be worth reporting this bug in #old, @ionic scroll and @vapid sail.

timber trail
#

A lot of cheating players till when guys the report in game dos not working

ionic scroll
#

Well, the mode is in beta and you have to remember that. I guess it was achievable before the patch was released, now it is glitched like the talent mentioned in #news. Would be worth reporting this bug in #old, @ionic scroll and @vapid sail.
@hot plover
Thanks a lot.

hot plover
#

Reporting is successful, please wait for feedback, @timber trail.

ionic scroll
#

Just wanna reach level 30 in metro mode and start working on achievement points again.

hot plover
#

I’ve been grinding a lot, @ionic scroll. I’ve already completed the achievement which you mentioned.

#

So I’m only guessing the patch did something to glitch it.

timber trail
#

@hot plover it’s take one week know no any action takes still says in process

hot plover
#

It will take time, @timber trail.

ionic scroll
#

I’ve been grinding a lot, @ionic scroll. I’ve already completed the achievement which you mentioned.
@hot plover
I meant completing metro mode (level 30) and start working on unique destiny again in classic matches.

#

So I’m only guessing the patch did something to glitch it.
@hot plover
Yeah , maybe true.

hot plover
#

I agree, @ionic scroll. I’m trying to get that title as well, however, some of the actual metro achievements haven’t been published yet as they haven’t added metro monsters and other features.

ionic scroll
#

Cuz metro mode had already arrived before the patch and I might have completed that once already.

timber trail
#

We lose a lot of point like that why we spend money and time @hot plover just to day I lose 80 I was in top 500 at Europe squad/ victory 700 meter dude

hot plover
#

You will get your points back if your report is successful, @timber trail.

celest shadow
#

May I have the following details in regards to the bug you are currently facing, @ionic scroll @vapid sail?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

hot plover
#

However, the new season starts soon so just wait for that. They’re going to lock servers.

ionic scroll
#

I agree, @ionic scroll. I’m trying to get that title as well, however, some of the actual metro achievements haven’t been published yet as they haven’t added metro monsters and other features.
@hot plover
Yeah those achievements are in classic mode like visiting radioactive zones and killing 3 monsters. They don't add up to the points much.
But metro mode chapter rewards are cool I feel. I like the angry chicken Avatar and the title berserker would be unique to display on your profile.> I agree, @ionic scroll. I’m trying to get that title as well, however, some of the actual metro achievements haven’t been published yet as they haven’t added metro monsters and other features.
@hot plover

timber trail
#

@hot plover they will not give point back we need some employees to work with us

#

@hot plover what that going to help us in

#

Thanks guys any way

ionic scroll
#

May I have the following details in regards to the bug you are currently facing, @ionic scroll @vapid sail?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
@celest shadow
Is it okay if I say the that the country I play in, pubg is banned there? 😂😂
And use vpn to play

celest shadow
#

The team that administers the cheater reports needs time to investigate and process all your reports, @timber trail. In view of this, you are advised to be patient. You will be updated regarding your reports through the in-game mail. I hope you understand.

ionic scroll
#

Anyways> May I have the following details in regards to the bug you are currently facing, @ionic scroll @vapid sail?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
@celest shadow
5155276302
Black Shark 2
Cellular

celest shadow
#

That is fine, @ionic scroll. I will still need your country however, thank you for being cooperative. A small piece of advice is that you should avoid playing with a VPN.

hot plover
#

They do give your points back once your report gets properly processed, @timber trail. You will be notified by a notification on the punished reported user. However, in these circumstances I don’t think you’ll be offered any compensation as a new season is starting soon. However, continue to report hackers as they’ve strengthened their measures to detect cheaters, you can scroll up and read more in #news.

#

Lily, my apologies. I’ll stop interfering.

celest shadow
#

Not a worry at all, you are free to provide your answers.

ionic scroll
#

They do give your points back once your report gets properly processed, @timber trail. You will be notified by a notification on the punished reported user. However, in these circumstances I don’t think you’ll be offered any compensation as a new season is starting soon. However, continue to report hackers as they’ve strengthened their measures to detect cheaters, you can scroll up and read more in #news.
@hot plover
Recently, I guess a week back I reported a hacker by recording his gameplay and giving the video link as an evidence. I reported him on both in game customer and discord as well.
After few hours, I just finished a game and got back to lobby the lobby and I recieved an in-game mail about the report being successful.
I think the discord report work because after a few days I recieved an customer support reply about the video being evident enough to prove he was hacking.

#

Not* evident

timber trail
#

How can I report them in discord @ionic scroll

celest shadow
#

May I have your country please, @ionic scroll?

ionic scroll
#

That is fine, @ionic scroll. I will still need your country however, thank you for being cooperative. A small piece of advice is that you should avoid playing with a VPN.
@celest shadow
Country is India
I agree I shouldn't be using VPN but I've got no other way. Without vpn the game just wouldn't open at all. And I would be having daily rewards and rp missions to complete.

celest shadow
#

You may use the in-game reporting function or other means of report such as through the link provided below, @timber trail:

▫️ http://cheater-report.pubgm.cc

timber trail
#

Thanks dude @ionic scroll

celest shadow
#

Noted, thank you very much, @ionic scroll.

ionic scroll
#

How can I report them in discord @ionic scroll
@timber trail
Actually I did it here. Pubgm-support.
Just provided all the details and had the hacker's numerical id recorded by opening his profile while recording his gameplay.

timber trail
#

Good job wish PUBG make good portions as other games it’s global game 💔

ionic scroll
#

You may use the in-game reporting function or other means of report such as through the link provided below, @timber trail:

▫️ http://cheater-report.pubgm.cc
@celest shadow
Actually I was about to report it here too but the response was so fast that it was no longer required to do it cuz he was already been banned.

marsh kraken
#

@celest shadow I got a question

#

The post in #news -news was about the news, etc. It said it would be 15th date, so I wanted to ask is it our 15 date according to IST or any other timeline?

celest shadow
marsh kraken
#

The "dev log"

ionic scroll
#

There's just 5.30 hours of difference in IST and GMT.

#

The post in #community-news was about the news, etc. It said it would be 15th date, so I wanted to ask is it our 15 date according to IST or any other timeline?
@marsh kraken
I guess you're speaking about the unban right?

marsh kraken
#

@ionic scroll I don't know..

celest shadow
#

The Dev Log will be published on
November 15 (UTC+0 13:30), feel free to convert this to your time zone on the Internet, @marsh kraken.

marsh kraken
#

ok thank you for your help. @celest shadow , @ionic scroll

celest shadow
#

It is in #news by the way, @marsh kraken. 😋

marsh kraken
#

Ohh sorry

celest shadow
#

Please do not advertise here, @night cloak. This will be your only warning.

#

Don't be sorry! It is perfectly fine.

kind plank
#

Hello

wild oyster
#

My account has been stolen, I need help

kind plank
#

I Can't Play Metro Royale Can Anyone Tell Me Why

celest shadow
#

What is your device, @kind plank?

#

Please use English, @night cloak.

kind plank
#

Emulator

marsh kraken
#

@night cloak No ETA.

ionic scroll
#

Pubgm Indian version kab aayga
@night cloak
Maybe next week.

celest shadow
#

The Metro Royale mode is currently under testing and will therefore be available only on mobile devices to begin with, @kind plank.

#

English please, @night cloak.

kind plank
#

Oh Ok Yeah When I Open It It Says This Feature Is Under Beta Testing And You Are Not Invited To Join

wild oyster
#

My account has been stolen, I need to talk with someone, I paid a lot of money on it..

kind plank
#

At First I Was Like WTF Why Am In Not Invited

marsh kraken
#

@wild oyster Refer to 5.3 in #faq

ionic scroll
#

@celest shadow
He's asking, when's pubg india gonna launch.

celest shadow
#

Please contact the in-game customer service for further assistance in this regard, @wild oyster. You may refer to subpoint 5.3 for further instructions.

little wedge
celest shadow
#

It is a bug, @little wedge. Feel free to report this in #old with the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

kind plank
#

Bro is the domination map changed

wild oyster
#

Please contact the in-game customer service for further assistance in this regard, @wild oyster. You may refer to subpoint 5.3 for further instructions.
@celest shadow

No one talk to me there

celest shadow
#

You should not share your account details with third-parties, @wild oyster. Please try to get a hold of your linked social media accounts, you may refer to subpoint 2.8 for the social media support links.

ionic scroll
#

is this a bug or problem on my device?
@little wedge
Is it the domination map? Lol 😆😆

#

I thought it was Miramar

marsh kraken
wild oyster
#

You should not share your account details with third-parties, @wild oyster. Please try to get a hold of your linked social media accounts, you may refer to subpoint 2.8 for the social media support links.
@celest shadow

I didn't share any thing he hacked my account and stopped my Facebook account

celest shadow
#

Further discussions can be taken to the #chat or #pubg-mobile, @ionic scroll @kind plank.

ionic scroll
#

Further discussions can be taken to the #chat or #pubg-mobile, @ionic scroll @kind plank.
@celest shadow
Sorry
My bad

celest shadow
#

You should contact our customer service for further assistance in this regard, @wild oyster, and the customer service of your social media in question.

kind plank
#

Hey Why Ping

#

Pls Dont Ping Me Again

ionic scroll
#

Is it against the terms and conditions to be using VPN to play pubg?

hot plover
#

It is not recommended, @ionic scroll.

marsh kraken
#

@ionic scroll Refer to 3.19 in #faq

hot plover
#

You could be banned for using it.

ionic scroll
#

But pubg is banned at the moment in my country and if I don't play I might lose my daily rewards and rp points. And dependable achievement progress.

sick shale
#

@ionic scroll Move to discussion channels please.

ionic scroll
#

Alright.

main nebula
#

I want to change my region from EEA to Pakistan pubg automatically changed my region and now I am not getting any events I really want a voice pack and it's about to end

sick shale
#

@main nebula You can't do that

main nebula
#

@sick shale I didn't even change my region there has to be some way

sick shale
#

Please contact customer service

main nebula
#

You want me to talk to the bot?

marsh kraken
#

No, you need to contact customer service.

main nebula
#

How to do that?

marsh kraken
#

You can refer to 5.3 in #faq

main nebula
#

@marsh kraken I know how to access that it takes me to that bot I want to contact a human

marsh kraken
#

@main nebula I am not sure about that, I suppose it's the only way you can solve your problem.

main nebula
#

And if I type nothing worked it takes me to automatic generated question

#

@marsh kraken have you even used the customer support?

marsh kraken
celest shadow
#

I want to change my region from EEA to Pakistan pubg automatically changed my region and now I am not getting any events I really want a voice pack and it's about to end
You have been previously answered in this regard, MeThanos. Due to the GDPR laws, and because your account was created in one of the EEA regions (somehow), you cannot transfer it to any other regions. There are no other solutions to this, not even customer service can be of assistance.

main nebula
#

Why do you guys even reply to #questions when you can't help anyone you guys are of no use.

vivid comet
#

Hello

#

I want to report an hacker with proof where should i upload the clip?

#

??

sick shale
#

@vivid comet Check subpoint 5.1 in #faq

raven epoch
#

Hello, is it possible for the developer to drop the awards of all RP seasons to my account for a certain fee?

marsh kraken
#

@raven epoch No.

raven epoch
#

why

marsh kraken
#

@raven epoch it's not possible.

bronze vigil
#

300 UC Google Play resmi satış kanalı aracılığıyla oyun içinden satın aldım ve hesabıma yüklenmemiştir.Hesabımda bugüne kadar resmi site olmayan yerlerden asla bir alım gerçekleşmemiştir buna rağmen oyun içinde mesajlarıma konu olarak UC İADESİ yazıp sistem otomatik olarak 300 UC hesabımdan kesmiştir sebepsiz yere.Eğer resmi olmayan bir yerden satın aldıysam ve cezası buysa lütfen bunun bana kanıdı göstermenizi istiyorum.Hesabıma lütfen en kısa sürede satın almış olduğum UC'nin yüklenmesini talep etmekteyim.

Kullanıcı ID:590029449
Kullanıcı İsmi:Gököng

raven epoch
#

Honestly this answer doesn't match my question.

#

I am ready to pay any amount to receive rewards for all seasons of rp

outer widget
#

Less than month ago I noticed a game center account linked to my profile. (usually I only use twitter to sign in).. so I don't know who this account belong to and I didn't give my information to anyone.. waited 21days to unlink the account the guy logged in today for the first time and deleted all my friend list and changed my name and my country flag.. now its him logging into my account then I try to disconnect him.. can someone help? what can I do? and when I try to unlink his game center account he logs in again using it.. the 7 day rule is not helping me

any PubgMobile staff here? I'm afraid that he use a hack or something to ban my account..

my Id: 586410944

thanks in advance

mild charm
#

HEY wassup
i have problem with pubg on my ipad 8 gen it doesnt give me 90 fps
i saw alot of people using ipad 8 gen on 90 fps
so can anybody help me with this problem please ?

novel current
#

Dears, one more person is using my account logging in using FB, and I am using Twitter to log in, how can I take him out?

snow snow
#

How I change from hd resource pack to low( hd make me so lagg)

hot plover
#

Go to settings and unlink, @novel current.

gray mountain
#

how can i play pubg on phoenixOS

hot plover
#

However, contact the customer service for further assistance.

frank vapor
#

yes download my OS
jk

snow snow
#

How can I change from hd resource pack to low resource pack (I just reinstall but not worked)

gray mountain
#

can i be banned from pubg

novel current
#

I tried, but he is entering the during the 7 day period. What is the point of making “7-day not logging in” part? Please explain

gray mountain
#

for using phoenixos

frank vapor
#

@gray mountain for using emulators you wont get banned as i know

marsh kraken
#

You will need to log out of your account and repair your game, Select the 5th option initialisation. @snow snow

snow snow
#

Ok I will DM u if will be some problem k? @marsh kraken

outer widget
#

I have the same issue as @novel current and I cant kick him off my account

marsh kraken
#

Sure.

outer widget
#

someone linked his gamecenter into my account and deleted my friendlist, changed name, flag alot more

marsh kraken
#

@frank vapor Pls avoid the usage of ' Ban '.

vapid sail
#

May I have the following details in regards to the bug you are currently facing, @ionic scroll @vapid sail?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
@celest shadow

Sure!

ID: 5189093229
Device: iPad Pro (10.5-inch)
Wi-Fi
The US

frank vapor
#

@marsh kraken alright. I just wanted to answer that guy

gray mountain
#

can i be banned for using phoenixOS

marsh kraken
#

@frank vapor just saying to remind you cause it triggers the bot.

frank vapor
#

@night cloak it can also be for phones

marsh kraken
#

@gray mountain do you need help in emulator?

frank vapor
#

@night cloak google play market and app store

#

@marsh kraken btw
how can i enable the ultra sound quality
it tells me to restart the game but its still on Low

marsh kraken
#

@frank vapor can you send a ss of your audio settings?

frank vapor
#

wdym

marsh kraken
#

The audio where you can change your settings from low to high etc.

radiant matrix
#

I'm done with this game I remembered one time we.could close the app for ome minute a d join back the match and my internet left for 30 secs and now I cant join back my metro royal match like what and it took away all my stuff I'm done with this game

frank vapor
#

ah yes
sec

celest shadow
#

Noted thank you, @vapid sail.

vapid sail
#

You’re very welcome

frank vapor
marsh kraken
#

Wait a sec

#

Need to translate

#

What happens if you click on ultra? @frank vapor

frank vapor
#

before, it asked me to restart game
now its telling "Coming soon on your device"

marsh kraken
#

@frank vapor I think it isn't available for your device that is why it's showing that Message, but can you change it to high?

frank vapor
#

yes i can.
But still i played with ultra long time and high is kinda uncomfortable now

marsh kraken
#

@frank vapor Sorry but I can't help with that you might need to use High sound.

#

Feel free to suggest it in #old

frank vapor
#

btw.
is it legal to download UserSetting.ini things to get those things?

marsh kraken
#

@frank vapor There is a chance you can get banned cause it interferes with the game's file.

#

In short not recommended.

frank vapor
#

alright .
Thanks man, have a nice day.

marsh kraken
#

You too.

novel current
#

Is it safe to give, if someone is asking for an player ID number?

marsh kraken
#

@novel current the unique ID?

#

The ID below our name?

novel current
#

Yes

marsh kraken
#

Yes it's safe, @novel current

novel current
#

You from CS?

marsh kraken
#

No, but that ID can be seen by anyone.

novel current
#

Sure, thank you

marsh kraken
#

So it is safe to share

#

You are welcome, @novel current

hot plover
#

It is real, @stray briar. Check out #news.

storm flumeBOT
strange vigil
#

how to change the sensitivity of camera with which we see when in a vehicle? please help.

novel current
#

What to do if our account has another “owner” using another social media? Is there a solution?

frank vapor
#

@marsh kraken Hey i forgot something
my game is not loading anything. I want to download Livik map but on the download bar thing theres 0.00kb/s
and
i cant play Sniper Training mode with friends.

olive dove
#

Account should be owned by only one person, other wsie it violates the game ToS. You have to unlink the other social media that belongs to the other person. @novel current

elfin eagle
#

Still so many hackers guy has 3 games is in dimond rank with a 50 kdr

frank vapor
#

@olive dove maybe you can answer my questions?

olive dove
#

Sure, @frank vapor .
What is your question?

storm flumeBOT
#

Hello, @elfin eagle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

novel current
#

Account should be owned by only one person, other wsie it violates the game ToS. You have to unlink the other social media that belongs to the other person. @novel current
@olive dove
I am trying to unlink his social media, but he is logging in within the 7-day period. What should I do then as a owner of the account?

frank vapor
#

@olive dove >
@dim folio Hey i forgot something

my game is not loading anything. I want to download Livik map but on the download bar thing theres 0.00kb/s
and
i cant play Sniper Training mode with friends.
@frank vapor

olive dove
#

@novel current you need tp contact the customer support, try to follow the steps in the attached screenshot.

#

@frank vapor have you checked #faq subpoint 4.12.

frank vapor
#

i havent read all rules
thanks

livid cipher
#

I have logged in via the vietnamese buggy error and i want to go back and log into global pubg

frank vapor
#

but livik map is not mentionned there and right now i have 1gb free

olive dove
#

Hey @livid cipher , once you transfered your accoubt to the vietnamese version you can't transfer it back to the global.

novel current
#

@novel current you need tp contact the customer support, try to follow the steps in the attached screenshot.
@olive dove
Example is not loading, I mean I cannot see the photo you send, please be kind to resend it to my PM

olive dove
#

@novel current done, check your DM.

mystic knot
#

What i need to ignore at downloads to play on low mode?

frank vapor
#

HD graphics @mystic knot

novel current
#

@novel current done, check your DM.
@olive dove Thank you!

livid cipher
#

I already contacted them and there was no response

mystic knot
#

So, i can unistall them noe? Or i rei-install the gsme?

celest shadow
#

What resource pack did you choose, @mystic knot? You have a 10 second prompt to choose between the Low-spec Resource Pack and the HD Resource Pack.

mystic knot
#

Im on smooth

celest shadow
#

You will need to log out of your account and select Repair, choose the 5th option initialisation, @mystic knot.

frank vapor
#

@celest shadow is there any source to download Livik map
i cant download it in game and in faq its not mentionned

mystic knot
#

Ty, Lily

elfin eagle
#

Hey guys what happend to the flame helmets i thought they was awarded for 1k kills?

celest shadow
#

We do not have the official source file for you to download the Livik map, @frank vapor. You should download it in-game instead, and if that does not work, refer to subpoint 4.5 in #faq for further instructions.

#

What are you referring to, @elfin eagle? A few screenshots may help.

storm flumeBOT
#

Please do not use languages other than English, @drifting light. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

#

Please do not use languages other than English, @livid cipher. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

drifting light
#

Hello

livid cipher
#

ok

#

hi

frank vapor
#

@celest shadow no i mean like its not showing connection error thing but
in the top of download bar usually there is a download speed. So mine is showing 0.00kb/s

hot plover
#

You can take discussions to another channel, @livid cipher.

frank vapor
#

@livid cipher @drifting light please use #chat to talk.

celest shadow
#

Try using a DNS, @frank vapor. As aforementioned, the subpoint 4.5 in #faq will have more instructions for you to follow.

frank vapor
#

k Thanks

shrewd pine
#

Hello friend, my friend's account was stolen. Do you know how to recover pubg mobile lite account?

#

my friend invested a lot of money in that game please i want an answer as soon as possible

celest shadow
#

PUBG MOBILE LITE account?

shrewd pine
#

yeah

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @shrewd pine.

shrewd pine
#

Does it have pubg mobile lite original discord channel?

celest shadow
#

You may browse the Internet for it.

drifting light
#

Helo

shrewd pine
#

Bağlantıyı özelden atma gücünüz var mı

drifting light
#

I have a problem with My PUBG

night cloak
#

Hello it's me again. So when I hear shots it appears like the sound is coming from a different location as indicated on the minimap? Same with steps. Is that a new bug I just realized that. If that's a bug then it's a really bad one!

shrewd pine
#

Do you have the power to throw the link from private

storm fossil
#

Customer service told me we are working to solve your problem as quickly as possible. How long do they take to solve my problem

celest shadow
#

Please state your issue, @drifting light.

storm flumeBOT
#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

night cloak
#

Customer service told me we are working to solve your problem as quickly as possible. How long do they take to solve my problem
@storm fossil lol you're not the only person with ingame related issues just saying

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @storm fossil.

drifting light
#

Hello I can access the package and tell me i can't connect the server i hope the solution is nearest time

shrewd pine
#

lilly please my friend deposited a lot of money into the account

storm fossil
#

@celest shadow Customer service told me we are working to solve your problem as quickly as possible. How long do they take to solve my problem

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @storm fossil.

celest shadow
#

There are no official Discord servers for the PUBG MOBILE LITE version, @shrewd pine. You may contact the in-game customer service.

shrewd pine
#

lilly Do you have a chance to throw that discord server from private

celest shadow
#

I am not in such Discord servers, sorry.

drifting light
#

My problem is that I cannot enter the game it says I cannot connect to the server Is there a solution?
@celest shadow

celest shadow
#

Can you share a screenshot?

shrewd pine
#

Where can I find this server youtube google?

drifting light
#

One minute. @celest shadow

olive dove
#

@shrewd pine PUBGM Lite does not have discord server. For inquires, you may contact the in-game customer support.

shrewd pine
#

@olive dove My problem is that my friend's account was stolen in the game, I'm trying to recover it and the game services don't give me this.

#

I'm just asking you this, what can I do?

olive dove
#

I understand, @shrewd pine .
But nothing we can do about it, the best way is to keep trying till you get response from the customer support.

drifting light
#

@celest shadow

lone kelp
#

After update i have these weird micro lags or what is it. Is there any way how to get again smooth gameplay?
@dire orchid I have the same problem 💔

drifting light
#

Update Unable to contact the server. Please try to connect to a different network or grant WiFi access to the game from your settings. Papa code: E880455I0 OK Mawlana Jalaluddin Cells now
@celest shadow That's what's on my show.

lone kelp
#

Hello guys, Is there anyone faces in game lag and inventory lag on Android????

celest shadow
#

A screenshot please, @drifting light.

storm flumeBOT
#

Hello, @lone kelp!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

shrewd pine
#

Thanks My friend is giving tons of money for the game right now and I can't save it.

#

thank you for helping

drifting light
#

I can't. @celest shadow

inner vault
#

Kisi ko pata hea lle tital kaab mil sakta hea

storm flumeBOT
#

Please do not use languages other than English, @inner vault. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

inner vault
#

Ok

snow snow
#

Will be less lag if I have low resource pack?

mystic knot
#

Yes, noname. The game is more optimised on low resourcepack

outer widget
#

hello, how can I get the registration date of my account?

storm flumeBOT
#

Please do not use languages other than English, @drifting light. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

night cloak
#

@outer widget There’s no way to find the exact date.

novel current
#

@outer widget There’s no way to find the exact date.
@night cloak
This is not fair, in-game CS is asking for it

night cloak
#

@novel current They are asking to authenticate your profile. You don’t have to tell them the exact date. Similar dates are fine too. If these were that easy to find, anybody with your phone could grab the information.

novel current
#

@night cloak Surely I typed an approximate date, bot told me to wait 60 days

night cloak
#

Up to 60 days. If your information is valid, you don’t have to wait that long.

novel current
#

I hope so

#

Can you tell me, why it says, “If no log in with in the 7-day period with a social media account” when I try to unlink an unwanted account? As we all know, there are a lot of cases like, account is hacked using another social media account, and the Owner is using one social media account to log in, and the hacker is using another one to log in. But both parties cannot kick each other out of game account. So please tell me why there’s “7-day” thing?