#questions

1 messages · Page 1129 of 1

night cloak
west walrus
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In this 1.1 update when I am playing a match my ping is nearly 80 ms but the game feels like i am having a ping nearly 800 ms

night cloak
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usually was at bottom left

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wth

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my drive buttons position move as well bruh

hot plover
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Should’ve been fixed as a patch was published, @night cloak. I think it was a glitch where controls could not be customised. If you have any issues be sure to post them in #old as stated in #news.

night cloak
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So annoying bruh Im at a match rn

pine zephyr
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The exit button glitch has been fixed

night cloak
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Not the exit, the fuel thingy

pine zephyr
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It is not suppose to move , try to restart

hot plover
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Has this only happened once?

night cloak
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This happened on this update.

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Since yesterday*

hot plover
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Would be worth reporting in #old.

night cloak
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Restarting wont work either, yea waiting for the cooldown to end @hot plover .

robust siren
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I couldn’t able to update the game.. I Have enough space for it but still can't..

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What Should I do? I have 4upcoming tournaments

night cloak
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Is there an error message?

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@night cloak he is an indian

onyx dagger
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Region, @robust siren?

night cloak
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Me too but i havent recieved any error msg tho im playing in older version no prblems

onyx dagger
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Please refer to this channel's pinned messages for further information, @night cloak:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

night cloak
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I think he is indian

onyx dagger
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You may get the answer from the Punned messages.

woeful swift
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any updates of pubg india

vagrant forum
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@robust siren, does it show any error when you try to update?

onyx dagger
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Please refer to this channel's pinned messages for further information, @woeful swift:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

wild bronze
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Hi guys, for some reason i cant open the loot boxes (environment ones no problem with dead people boxes). Did anyone had the same?

robust siren
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@vagrant forum Yes.. It show 'You Can't Update The App'

subtle mesa
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Hi friends I just open my pubg mobile account ini realise that my account has been hack any one can support in that I have proof that it is mine

tacit summit
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Mods, any news on pubg mobile india?

vagrant forum
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Screenshot please, @robust siren.

verbal adder
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When pubg mobile India come?

onyx dagger
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Restarting the Game should Fix the issue, @wild bronze .
If you still Face the issue after that, Feel free to report in #old.

lyric leaf
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im facing too much lag after 1.1 update i would get hdr extreme but now i cant even get constant 60 fps in smooth

onyx dagger
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Please refer to this channel's pinned messages for further information, @verbal adder:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

verbal adder
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Ok

onyx dagger
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Alright then.

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Emulator, @lyric leaf?

lyric leaf
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yes

verbal adder
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I'm getting" this server has high ping "when I want to start a match I play in Asia server why

robust siren
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@onyx dagger Bangladesh

night cloak
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@verbal adder u in India right.?

verbal adder
#

S

robust siren
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@vagrant forum

lyric leaf
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@onyx dagger ?

onyx dagger
vagrant forum
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Which device are you using, @robust siren?

night cloak
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Dude pubg severs are down in India in a compliance with govt order :/@verbal adder

robust siren
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@vagrant forum Mi 6pro

vagrant forum
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And how much storage space do you have left?

robust siren
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7Gb

verbal adder
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Dude pubg severs are down in India in a compliance with govt order :/@verbal adder
@night cloak it's before server down also come

vagrant forum
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Go over to Applications section in device settings > Play Store > Clear data, @robust siren.

onyx dagger
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Do you get Disconnected from the Match due to it, @verbal adder?

robust siren
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@vagrant forum did it already

verbal adder
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Do you get Disconnected from the Match due to it, @verbal adder?
@onyx dagger no

shut shell
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Hi. I was in the lobby and I was disconnected .when I tried to reconnect I

received a notification that I have been ban 10 years. I didn't play with

hack or play with hack or use any illegal app with pubg . Only record video app to

make video effect for my channel .I am 100 % always play clair and I play so many tournament with antiban verification.

Can you tell me why I get banned ? That's not fair to get ban for been pro player .And thanks

polar marshBOT
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@shut shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
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@verbal adder idk i would suggest not to play bypassing the system or you may get permanent ban

verbal adder
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Okk

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Just asked not a problem

night cloak
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@verbal adder just wait for a few days as pubgm indian version is confirmed and official statement will be made soon :-)

lyric leaf
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@onyx dagger no one replying in emulator support

onyx dagger
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Kindly be Patient. State your issue there and one of the staffs will try to reply as soon as possible, @lyric leaf. :)

lyric leaf
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ok

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i got a tier 1 match we arranged friendly but this lag makes our team come last every time

celest shadow
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Click see common ways to fix the problem and try out the suggested fixes, @robust siren.

robust siren
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@celest shadow Tried it 😔but nothing changed

celest shadow
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Try uninstalling the game, and download it instead of updating it, @robust siren. The file size will still be 600 MB+.

robust siren
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But I have lil bit confusion in it. Cz if i can't able to update the game, how can i download it again🙂um gonna loose the old version also🙂

vagrant forum
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You can uninstall the game and install it from the official website if Play Store isn't working for you. Here's the link: https://www.pubgmobile.com/en-US/m

robust siren
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Ok.Then um gonna try it

night cloak
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What is the address of PUBG MOBILE?

vagrant forum
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@robust siren, close that tab and click on this link again.

robust siren
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Ok sir

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Or Mam.. Sorry If Um wrong😐

earnest solstice
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Crates and boxes not opening in metro royal

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Maybe something to do with talent tree

glad ember
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Hi, i have a trouble with prime plus. I pay a new month but i have locked the rewards.

celest shadow
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Yes there is a bug with one of the talents, @earnest solstice. Do not upgrade the Dexterous talent, this causes you to not be able to open the loot boxes because it will cancel at the last second. Please report this in #old to make aware of it.

storm flumeBOT
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Please contact the customer service via the in-game settings for further assistance, @glad ember.

glad ember
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@celest shadow can you help me with my problem ?

night cloak
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Your button moves? Like drive button?
Happened to me as well buttons move .-.

celest shadow
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Can you provide me with a screenshot, @glad ember?

glad ember
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@celest shadow not a problem

crisp nebula
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Hello

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I need to contact support

glad ember
crisp nebula
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Any support staff here??

chilly fog
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hi can i get some help please

tawdry finch
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Pubg mobile India available on stores yet ?

storm flumeBOT
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Please contact the customer service via the in-game settings for further assistance, @crisp nebula.

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We provide community support only for the global English version of PUBG MOBILE here, @tawdry finch.

celest shadow
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How may I help you, @chilly fog?

tawdry finch
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So where to ask

crisp nebula
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@storm flume they didnt help me

chilly fog
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@celest shadow my account get banned 10 years and still the rank and not ban sigh in profile picture

polar marshBOT
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@chilly fog:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow
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It clearly states that you do not have a subscription yet, @glad ember. Can you send a screenshot of your payment receipt? Please remember to edit out or censor sensitive information.

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Please read the message sent by @polar marsh, @chilly fog.

nocturne harness
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Guys does anybody know when metro royale will be available on the gameloop ? I mean on the pc

crisp nebula
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@celest shadow i cant access to my account what should i do??

tawdry finch
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When Email unlink option will be introduced ?

glad ember
celest shadow
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No information in that regard, @nocturne harness. The Metro Royale mode is currently under testing and will therefore be available only on mobile devices to begin with.

nocturne harness
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@celest shadow thanks cutie

crisp nebula
celest shadow
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If your purchase was not successful, please contact the in-game customer service for this, @glad ember. They can help you look further into this, refer to subpoint 5.3 in #faq for further instructions.

spiral jacinth
crisp nebula
#

@celest shadow hey u will help me or not

spiral jacinth
celest shadow
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Your only solution is the customer service, @crisp nebula. Please try to gain access of one of your linked social media accounts so you can enter your PUBG MOBILE account again. Please refer to subpoint 2.8 for further information.

spiral jacinth
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I had 600 UC

celest shadow
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Where did you purchase your UC, @spiral jacinth?

spiral jacinth
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But now 40 UC

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@celest shadow RazerGold

glad ember
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@celest shadow purchase was successful. I try a pay again and i cant because a have subscriptions to the 9.12.2020 (screenshoot 2.)

celest shadow
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We only recommend that you purchase UC from the in-game system or https://www.pubgmobile.com/pay, @spiral jacinth. Feel free to contact the customer service.

spiral jacinth
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Actually we are from India so from in game we can't purchase UC @celest shadow

night cloak
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I need help, tencent is trying to cut money from me when I already paid for it

crisp nebula
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@celest shadow they didnt help me

celest shadow
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Please use #media, @umbral mist.

storm flumeBOT
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Please contact the customer service via the in-game settings for further assistance, @glad ember.

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Please contact the customer service via the in-game settings for further assistance, @night cloak.

night cloak
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I did tencent is telling me to go apple support and apple support is telling me app developer

celest shadow
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If the purchase was made on a third-party purchasing platform(e.g. Razer, Codapay, MOL, BOA, Gash), please reach out to their customer service for assistance first since the customer service do not have access to the relevant details in order to provide assistance, @spiral jacinth.

white dagger
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i have a question about the tier rewards in game

robust siren
celest shadow
#

If you have already waited for 24 hours but did not receive the UC, please follow the instructions listed below and provide the customer service the clear screenshots of the purchase in question, @night cloak:

  1. Go to Settings > [your name] > iTunes & App Store.
  2. Tap your Apple ID, then tap View Apple ID. You might be asked to authenticate your Apple ID.
  3. If you use Family Sharing, you’ll see in your purchase history what you bought using your Apple ID, but you won’t see what other family members bought. To see what other family members bought, sign in with their Apple ID.
  4. Scroll to Purchase History and tap it.
  5. Take a screenshot of this receipt.
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Sure, @white dagger. What is your question?

white dagger
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so apparently to get the tier rewards for ace you have to play 5 matches to get the rewards and i was wondering if they have to be classic or can it be any match

celest shadow
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It has to be a Classic match.

white dagger
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ok

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thank you

celest shadow
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Once you completed 5 classic matches, either you get the chicken dinner or not, you will still get the rewards.

spiral jacinth
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I had purchased UC before season 15. Through Royale pass 15 rewards I had collected 600 UC. Till 12 Nov , 2020 it was showing 600 UC. Then today it is showing 40 UC. I didn't spent uc gor anything. I had collected it for buying next RP 16. @celest shadow try to understand my thing.🙏🙏

white dagger
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ok 👌

celest shadow
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Did you get an in-game mail, @spiral jacinth?

spiral jacinth
gilded nova
#

@sand path I don’t suppose you would know whether or not Africa will get a server?

vagrant forum
#

Are you referring to RP points, @night cloak?

mystic knot
#

I think he say how much he get if he use 600 uc on crates :-?

celest shadow
#

There is a possibility that an unauthorised person has access to your PUBG MOBILE account and has used your UC to gift his own account items such as popularity or et cetera. Please contact the in-game customer service for further assistance, @spiral jacinth.

remote solar
#

Guys I have been linked my account to pubg vng by mistake how I can unlink them ??

celest shadow
#

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version, @remote solar.

spiral jacinth
#

@celest shadow how to contact in game customer service
Please tell the procedure🙏

night cloak
#

My account get hack again and get banned i think he hack my account and use cheat how to fix?

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

violet mist
#

There are many missions for the "metro royale" mode. In the emulator this does not open. While my friends can play, I cannot enter this mode. I'm tired of the classic BR mod. I want to play something fun like that. Please fix this it

spiral jacinth
#

@celest shadow please answer

mild dove
#

U cant play arcade match with friends it says teamate had not downloaded the map but he did also there is no map download

vivid field
#

In pmpc only 4 players can register or we can add subs?

night cloak
#

Don't send a message that you fixed some of the game problems, "PUBGm team" fix every thing lag, high ping, bad graphics, update problems

spiral jacinth
#

But I had a scam of 560 UC

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So tell

honest bronze
#

What is pungm india update??

simple shoal
#

Hello pubg my account has been banned for 10years
Can I please know why my account has been banned please find I that account there is 600uc for my royal pass and m416 glacier level 5
And I am a YouTuber also please pubg understand I spent nearly 10k UC plz unban my account
Player id  :5187092801 please reply me

polar marshBOT
#

@simple shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tame thorn
#

@simple shoal channel name and u r not youtuber lier 😂

umbral topaz
#

Tomorrow pubg India come

tame thorn
#

S

umbral topaz
#

What

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Can I use VPN to play pubg

dawn kindle
#

@sand path
bro we are facing some issues on emulator
we can't pic grenade with '4' and smoke with '5' and another problem is with revive botton that is not working with 'F'

#

@torpid quail

torpid quail
#

@dawn kindle remove the skins from the grenades , then u will be able to equip them , and the revive issues has been fixed , please check again

dawn kindle
#

With skin we can't use?

torpid quail
#

some of the skins have that issue , i cant specify which ones cause i dont play the game

spiral jacinth
#

@celest shadow how to cantact in game customer service
Please tell me procedure 🙏

storm flumeBOT
#

Please refer to subpoint 5.3 in #faq for further information, @spiral jacinth.

spiral jacinth
#

Ok

storm flumeBOT
#

Please refer to subpoint 3.19 in #faq for further information, @umbral topaz.

spiral jacinth
#

@storm flume I had a scam of 560 UC so what should I do in customer service ??

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @honest bronze:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

spiral jacinth
#

@storm flume I had 600 UC till yesterday and today it is showing 40 UC. Although I had not spent UC for anything. So what should report in in-game customer service.

#

@celest shadow I had 600 UC till yesterday and today it is showing 40 UC. Although I had not spent UC for anything. So what should report in in-game customer service.

onyx dagger
#

Did you ever buy UC from sites other than MidasBuy and in-Game, @spiral jacinth?

celest shadow
#

Please stop repeating your query, @spiral jacinth. You have been answered before, you can contact the in-game customer service for further assistance.

spiral jacinth
celest shadow
#

Click the top right to start a conversation, @spiral jacinth.

spiral jacinth
#

Ok

night cloak
#

Hello , i've asked about the 60 fps cap in gameloop server and that 90 fps does not work anymore and they've said that i should ask for info in here , is there a fix for the 90 fps ? and is there any idea if its going to be fixed soon? , thanks.

storm flumeBOT
night cloak
#

thank you

dry furnace
#

Hey, Pubg, i took yesterday band 10 years ago.
Please help me and thank you.

polar marshBOT
#

@dry furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fallow turret
#

Mic glich not working when it will be fixed

spiral violet
#

Mic not working when it will be fixed

hot plover
#

You can report and submit any feedback and bug reports in #old, @spiral violet. You can send only one message every six hours. Include as much and as detailed information as possible, and edit your message if you need to update something.

tepid onyx
#

Hey guys on pubg... My email got hacked 2 days back... this email was linked to my 3rd Link. First this hacker banned my account for 1 day and then he banned for 3 days. Now he is demanding $300 from me. If I didn't give him money he will ban my account for 7 days and at last for 10 years.What should I do please help me

hot plover
#

That’s blackmail, @tepid onyx. Also, contact the customer service.

tepid onyx
#

Yes he is blackmailing. I secured my other to Links. I have full chat for proof that what I am saying is right. I contact them im game and also mail them but they ask me to wait for 1 month. I mean if I wait for 1 month he is going to ban my account in neck 7 days.

hot plover
#

Follow this format, @tepid onyx: Start the conversation with my account has been hacked, when it tells you to add more details then say a hacker has accessed my game account and has linked unwanted social media to my account, next if it says do these articles help you reply with No, they didn’t help, if it asks if your account is suspended you simply reply with No, it will then ask if you can still log in and you say Yes, I can still log in, if it tells you how to recover the account you must reply with The social media account linked to the game isn’t mine, these are the final steps and then it will say do you want to proceed further and you should say Yes then it will ask you to provide all of your details

#

Contact the customer service for further assistance, @hazy bone.

hazy bone
#

Hello . My account has been hacked and the account link changed. I can log in via e-mail, as well as the phone number. I have all the evidence, for example, the first purchase receipt and the start date of the game. Please help me.

#

Will they help me? Because I spent a lot of money on the account

hot plover
#

Yes, please be patient while you wait for a response, @hazy bone.

#

Follow the format I said above to contact them and get through to a human.

sterile halo
#

I am In Pakistan and I want to change my region From Germny to Pakistan during changing region it needs mobile number I entered mobile number but I don't get any verification message on my number
Plz help me to change my region.

hot plover
#

Contact the customer service via the game settings, @sterile halo.

#

You are unmuted, @tepid onyx.

sterile halo
#

Customer service not giving me exact answer

onyx dagger
#

When they give you the options, Kindly type Nothing Helped, and state your issue, @sterile halo.

tepid onyx
#

Thanku for guidance @hot plover . I am doing as you said. Just pray that I recover my account because I put lot of effort and almost $1000 plus on my account.

hot plover
#

You’re welcome, @tepid onyx.

silk dawn
#

Evoground payload still matching it's been 18 minutes?! How long more lol

#

Says Team 4/4

#

What's that

hot plover
#

What mode, @silk dawn?

karmic elbow
#

ID: 5813140566
Device: HUAWEI Y7p
Wifi
Country :South Africa

I can't use my video crates

fleet comet
#

Guys can I have the link of this group?

silk dawn
#

EvoGround Patload 2.0

storm flumeBOT
sick shale
#

@fleet comet

silk dawn
#

Why is it matching 20mins, then no response and start over again

#

I call police

fleet comet
#

Guys , my friend his account is banned for no reason!!

polar marshBOT
#

@fleet comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

main nebula
#

Hi I am from Pakistan but I am not getting the Regional rewards like Urdu Voice Pack i think my region is changed even though I didn't change it and now I want to change it back to Pakistan but there is no option there for changing it for me

night cloak
#

what if there's a cheater that is live ?

onyx dagger
#

Live in which platform, @night cloak?
Like, Facebook, Etc.

night cloak
#

Facebook

onyx dagger
#

Kindly report to Facebook about it.

night cloak
#

I want the user to be banned from PUBG Mobile

#

alright ty

main nebula
#

Can I get a response

night cloak
#

Wait for an expert to come, They'll respond you once they see your message.

real sapphire
#

i link my account with new facebook.. then it band 3650 days .. my game id is 5182759398 please unband

polar marshBOT
#

@real sapphire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shy arrow
#

can u tell me when bonus challenge will come in bangladesh region

opal escarp
#

Hi i have changed my region and i want to change it again it has been 150days or so but still i doesn't changes it need a number to verify i have given now i have got message i type it and it shows something in Chinese i don't what it says i think its a error plz help.

pale rose
#

Pubg India version when come

shy arrow
#

?????

#

plz mension before reply..

main nebula
#

Apparently someone said I have an EEA account which is eurpeon economic area but I never applied for this what happened to my account?

night cloak
#

Kindly check the pins @pale rose .

pale rose
#

@night cloak i dont understand sir

night cloak
#

Please refer to this channel's pinned messages for further information, @pale rose :

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

shy arrow
#

can u tell me that when bonus challenge will unlock in bangladesh....

hot plover
#

We don’t know.

shy arrow
#

okk😔

shell pawn
#

I can't hear my friends in lobby and in game too. Same goes for them. When this voice glitch is going to be fixed?

night cloak
#

Mic Bug?

shell pawn
#

Yes

night cloak
#

Report them on #old + To fix the bug mic you need to relog the game.

shy arrow
#

what is dev log?

night cloak
#

It's just a show like type to remind you that something will be done or given etc. On 15/11/20

shell pawn
#

I did relog the game more than 5 times, even reinstalled the game. Didn't work

night cloak
#

@shell pawn Kindly report them on #old .

shy arrow
#

ohh@night cloak

solemn shale
#

I'm from sri lanka. Next to India we are all so halfly effected from the ban in india is there any solution

#

Event section on PUBG as well as redemption of codes website

#

Can i get some help on this?

glossy sable
#

What do you mean?

solemn shale
glossy sable
#

Contact your ISP.

solemn shale
#

Is that something wrong with ISP?

main nebula
#

@glossy sable can you help me with my problem?

glossy sable
#

Apparently someone said I have an EEA account which is eurpeon economic area but I never applied for this what happened to my account?
This?

#

Where do you live?

main nebula
#

Hi I am from Pakistan but I am not getting the Regional rewards like Urdu Voice Pack i think my region is changed even though I didn't change it and now I want to change it back to Pakistan but there is no option there for changing it for me

#

This

glossy sable
#

The message I quoted is from you, too.

#

Do you have the option to change your region from the in-game settings?

main nebula
#

No I don't

glossy sable
#

Can you send a screenshot?

glossy sable
#

And, you say you live in Pakistan?

main nebula
#

I don't live in Europe and I never applied to did anything I live in Pakistan

glossy sable
#

Did you change your in-game region before?

main nebula
#

I used to get regional events but i am not getting them since 1 year

#

No I never changed my region or even my flag

median badger
#

@coarse warren pubgm India version can we get out old acc

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @median badger:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

#

Please contact the customer service via the in-game settings for further assistance, @main nebula.

main nebula
#

@glossy sable what about my issue?

glossy sable
#

Did you read the bot message above?

main nebula
#

I get contacted by a bot and I it doesn't have my answers

glossy sable
#

Yes, you need to be precise so that it can get you precise answers, and eventually put you in contact with a human.

storm flumeBOT
#

Use of unauthorized third-party software or methods, @granite wolf, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

granite wolf
#

ok'

remote carbon
#

When will bonus challenge come?

night cloak
#

No ETA (estimated time of arrival).

granite wolf
#

@remote carbon it is only available in a few regions

#

it was available in Israel like a week ago

#

idk if it is still available

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @granite wolf:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

granite wolf
#

ok

main nebula
#

@glossy sable it's not working

granite wolf
#

btw im an emulator player my game is lagging soo much after the recent update

storm flumeBOT
main nebula
#

There is no option to contact human when I touch skip it ends

onyx dagger
#

When you put your graphics and your Brightness too high, this happens, @torn ore.
Try reducing the Brightness from the Game settings.

torn ore
#

@onyx dagger I tried it also by my brightness is in 80

main nebula
#

I am trying since 2 hours what kind of customer support is this

onyx dagger
#

Feel free to report it in #old, @torn ore.
Also, I see that you're facing the water side. That can be a reason too, Becaise of the Reflection of the Water.

#

You need to type Nothing worked, And state your issue, @main nebula.

minor verge
#

Domination tdm map no texture all house black unable to open loot crate fix it

onyx dagger
#

I hope you can see that No, They didnt Help, @main nebula.

main nebula
#

I can see that

onyx dagger
#

Kindly Report it in #old, @minor verge, With a Screenshot as a proof.

main nebula
#

I touched it and it took me to set of other useless options

onyx dagger
#

You need to read it. They may help you. There are a lot of options and solutions for different issues.

main nebula
#

😑 I told you guys a thousand times there is no solution there I need to contact a human I don't need a bot

onyx dagger
#

You need to answer the bots questions correctly, And You need to be precise so that it can get you precise answers, and eventually put you in contact with a human, @main nebula.

main nebula
#

How do I even answer precisely there is no chatbox just a bunch of answer templates

onyx dagger
#

Can you state your issue? @main nebula

main nebula
#

I am from Pakistan but I am not getting the Regional rewards like Urdu Voice Pack i think my region is changed even though I didn't change it and now I want to change it back to Pakistan but there is no option there for changing it for me

onyx dagger
#

Did you check in-game settings to change your Region?

main nebula
#

I don't have that option

#

I already discussed the issue with @glossy sable but he went quiet

#

I am not even in the EU I live in Pakistan then why don't i get any regional events?

night cloak
#

@minor verge Feel free to report them on #old

celest shadow
#

Your account seemed to have been created in an European Economic Area, @main nebula. Regardless your claims that you are from Pakistan, your PUBG MOBILE is still bound to GDPR laws and you cannot change that fact.

You may contact the customer service via the e-mail below instead for further clarification:

▫️ pubgmobile_cs@tencentgames.com

steady sequoia
#

hello is there a ppl from official tencent here? i need some help man i mistaken link my work email to the account i need to unlink it. i try cust.service from tencent but it didnt allow me to send screenshot payment etc. is there anyone from tencent here? i just want to unlink my work email. its important and i can provide ANYTHING as im the rightfull owner of my acc.

onyx dagger
#

Only Customer Service in-game can help you with it, @steady sequoia. peepoThink

unreal raptor
storm flumeBOT
#

Hello, @minor verge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

main nebula
#

@celest shadow but how I never applied for this my account was fine I was getting all the events but it suddenly changed last year

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @steady sequoia.

celest shadow
steady sequoia
#

Only Customer Service in-game can help you with it, @steady sequoia. :peepoThink:
@onyx dagger but how? i try it couple times at the end they ask me to provide ss of payment. i have it but no option to upload a pic there. and they never call me back. how???

main nebula
#

@celest shadow can they fix my issue if I contact them via email?

celest shadow
main nebula
#

@celest shadow and how long will it take the events is about to end in a few days

cinder niche
azure copper
#

come private

onyx dagger
azure copper
#

lily

celest shadow
#

Response time may vary, @main nebula. You will need to be patient.

#

Please state your issue here instead, @azure copper.

main nebula
#

@celest shadow I am already cancer patient

cinder niche
#

@onyx dagger India

azure copper
#

I have the same problem in the picture

vestal hornet
#

hi

storm flumeBOT
#

Please do not use languages other than English, @azure copper. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

azure copper
#

How do I communicate with young people

celest shadow
#

Are you on emulator, @cinder niche @azure copper?

azure copper
#

yes

onyx dagger
#

Hello, @vestal hornet!
Kindly state your issue.

storm flumeBOT
viscid flint
#

Any interesting news for pubg india ??

storm flumeBOT
celest shadow
vestal hornet
#

My account was banned when I killed someone who had a vulnerable internet connection. Why was I banned?

onyx dagger
#

Please refer to this channel's pinned messages for further information, @viscid flint:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

cinder niche
#

@onyx dagger
GameLoop

onyx dagger
gaunt shale
#

Can i get 10 years banned for player with hacker multi times?

night cloak
#

@gaunt shale Avoid using the word BAN and UNBAN Wait till an admin unmutes you.

gaunt shale
#

Ok

celest shadow
#

Repeatedly teaming up with a cheater will get your account suspended as well, @gaunt shale.

gaunt shale
#

10 years or week only ?

celest shadow
#

We do not recommend playing a cheater whatsoever.

night cloak
#

What if it's random we suicide? Serious asking this question.

celest shadow
#

What do you mean?

night cloak
#

What if the random was a cheater, should I suicide?

onyx dagger
#

When you play with a Cheater for the first time, @gaunt shale, You get a 7 Day ban + Tier reset.
If you're still continuing to play, It can result in an 10 Year ban.

celest shadow
#

If the randomly matched player is a cheater, you can still play the match. You should report your cheating teammate after the match ends.

night cloak
#

But my friend played with a cheater and reported at the end and still got banned laugh

onyx dagger
#

Also, Lily meant that You shouldnt be playing with a Friend, Who is a Cheater, Not a Random player, @night cloak.

And also, File Claim exist for a Reason.

night cloak
#

lmao1 Okay.

onyx dagger
#

Alright then.

outer ledge
#

wasgood guys, i used to play pubg on 55-58 Frame P/S, now its 18 and its so lagy, gameloop feedback team told me that this problem is with pubg itself, so what should i do

ivory fossil
#

Hello, PUBG MOBILE. Why did you block my account? I didn’t do anything that deserves the ban. What is this point, you are blocking the fair players and inviting those who use the hacker?

polar marshBOT
#

@ivory fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
#

File Claim option exist for a Reason, @ivory fossil.

wise dagger
#

how long it take for replay ? i sent email 3 days ago

outer ledge
#

wasgood guys, i used to play pubg on 55-58 Frame P/S, now its 18 and its so lagy, gameloop feedback team told me that this problem is with pubg itself, so what should i do
@outer ledge

rough wraith
#

I have download all the maps but sometimes i am facing this bug when i tap update nothing happens tried restarting the game but doesn't work pls tell me what can i do to fix this problem
I am facing this problem after the update

onyx dagger
#

Kindly refer to #faq 5.4, @wise dagger.

#

When you tap Update? @rough wraith

#

I didnt get you. Please state your issue more briefly.

rough wraith
#

@onyx dagger what i am sending a screenshot of the bug then you will get it

#

Can't send screen shot to this channel

#

@onyx dagger can you check pm i have sent it to you

minor verge
#

How can I get brilliant ANNIVERSARY bagpack
I just love full season 6 royal pass

#

Please Pubg do something please return us season 6 royal pass I need brilliant ANNIVERSARY bagpack

clear spindle
storm flumeBOT
main nebula
#

Will I get any further replies or that's it?

#

REPLY

#

Help!

onyx dagger
#

Dont. @night cloak

spiral jacinth
onyx dagger
#

As they're saying, Try waiting for 24 hours, @spiral jacinth.

spiral jacinth
#

@onyx dagger ok

onyx dagger
#

Alright then. @spiral jacinth

raven pendant
#

before the metro royal game started, I got disconnected from the server as I lost my wifi connection! But I didn't worry so I went back to the lobby and I lost everything!! The match didn't even start yet and I lost everything!! This is really stupid. So if anyone decided to leave the game or got disconnected before the match start u will loose everything

onyx dagger
#

You probably would have got into a match while you got Disconnected, @raven pendant. And Yes, you will lose everything if you Disconnect from a Match.

raven pendant
#

Man that's unfair to loose all my hard work that easy. I can't play anymore in this mode so unfair

onyx dagger
#

That makes the game more competitive.

#

And Yes, Challenging too.
Feel free to share your Feedbacks in #old.

stark knoll
#

@night cloak it says incorrect data

onyx dagger
#

Kindly Refer to #faq 4.6 about your Connection Error issue, @night cloak.

limber steppe
#

@onyx dagger hello sir🙏

onyx dagger
#

Hi, @limber steppe.
Kindly State your issue. hy_beardance

limber steppe
#

I want to ask that ROG phone 3 is allowed in competetive or not??@onyx dagger

spiral jacinth
night cloak
#

Suggestions/Complains.

onyx dagger
#

@onyx cairn will answer you when he is free, Hopefully, @limber steppe.

balmy jackal
#

Can Pubgm for the sake of god stop the downloads and never restart it until we start it manually?

limber steppe
#

@onyx cairn will answer you when he is free, Hopefully, @limber steppe.
@onyx dagger ok sir thanks

onyx dagger
#

Have you ever bought UC fromsites other than MidasBuy and in-game, @spiral jacinth?

#

Kindly state your issue more briefly, @balmy jackal.

night cloak
#

No bruh usually in rp is like 60 uc right? he didnt receive the 60 uc if im correct.

static pasture
#

When will pubg come back to india?

onyx dagger
#

You're very welcome, @limber steppe! hy_beardance

limber steppe
#

🙏

night cloak
#

No ETA @static pasture .

spiral jacinth
onyx dagger
#

Please refer to this channel's pinned messages for further information, @static pasture:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

night cloak
#

Let me check.

balmy jackal
#

@onyx dagger The downloads, The maps, The packs etc restarts downloading itself and stops automatically when we enter a game. I want to stop it and let it never restart unless I want. Stopping it everytime manually is annoying. I am on emulator and use other softwares that requires internet.

night cloak
#

There should be a contact us button at the top right? Do you have it?

spiral jacinth
#

Nope

night cloak
#

If not let's get back and click on Purhcase > What should I do when I encounter purchase problem and then it will be asking if it is helpful or isnt, click it isnt helpful then you will see a contact us button and click on it.

grand star
#

Hello recently I unlink my fb from pubgm acc and fb friends still there I can't remove them sometime they are visible sometime they are not visible

onyx dagger
#

You're answered. @night cloak VE_pepeShrug

#

They should be going in some days, @grand star. Kindly Wait patiently.

balmy jackal
#

@onyx dagger Sir?

grand star
#

@onyx dagger I guess the fb removed sins last month but the account was not used the last login it was yesterday

onyx dagger
#

That is because you have allowed the downloads to automatically download, @balmy jackal.
And it stops when you enter a match to ensure that there is no internet issues while you play the game.

balmy jackal
#

@onyx dagger Read the message above.

spiral jacinth
onyx dagger
#

As I said, Kindly wait patiently, @grand star.

Read the message above. @balmy jackal

grand star
#

@onyx dagger okay thank you pubgm_ez panlove

onyx dagger
#

Does it show only that much options, @spiral jacinth?

spiral jacinth
#

Yup

onyx dagger
#

You're very welcome, @grand star!

#

I believe that you can open a conversation with the support and can state your issue, @spiral jacinth.

balmy jackal
#

@onyx dagger What If want to stop it forever. I said I work on other softwares that requires internet. this is a little option they should add

onyx cairn
#

Every smartphone is allowed as long as it only uses integrated functions and no additional applications, which may modify the game files. @limber steppe

night cloak
#

@balmy jackal Feel free to add your feedback on #old .

spiral jacinth
#

@Newo I stated my issue but it is showing just third party payment issue. But the matter is not that

onyx dagger
#

And Yes it is recommended for you download it because they are required for the game to run properly, @balmy jackal.
Feel free to share your Feedbacks in #old.

balmy jackal
#

@grand star go to Facebook settings and delete the game's data from there maybe it will help

onyx dagger
#

Then you may type That is not the issue, and then state your issue, @spiral jacinth.

spiral jacinth
#

Ok

balmy jackal
#

@onyx dagger ok

onyx dagger
#

@grand star go to youtube settings and delete the game's data from there maybe it will help
Kindly Refrain From Misguiding, @balmy jackal.

#

Alright then, @balmy jackal and @spiral jacinth.

grand star
#

@balmy jackal im not be able to access the fb 💔

woeful hare
#

hello guys i'm youtuber my channel youtub is linked by pubg mobile ... my account was hacked but the hacker have only gmail nd i have the email and twitter

balmy jackal
#

@onyx dagger Sorry *facebook. it is understandable anyway

grand star
#

But anyway thanks a lot guys @onyx dagger @balmy jackal

woeful hare
#

i want to unlinck his gmail from my account without waiting 1 week or if there is any method to close the account 1 week

onyx dagger
#

Please contact Customer Service in-game about your issue as only they can help you with Account related issues, @woeful hare.

#

Hm. @balmy jackal

#

You're very welcome, @grand star!

woeful hare
#

@onyx dagger i swear i contacted them from 30 days and they didn't reply me i need any method to close the account for just 1 week please

balmy jackal
#

@grand star there is an option weather to delete the game or turn off friend list.

night cloak
#

Refer to subpoint 5.4 on #faq @woeful hare

woeful hare
#

does it takes up to 30 days !

night cloak
#

Usually no. But, If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder.

sterile halo
#

Customer service didn't help me
Plz help me to change my region 🥺

#

I don't get any verification message on my number

night cloak
#

Refer to subpoint 5.4 on #faq @sterile halo .

hexed kettle
#

Does anyone knows when will pubg mobile india release?

night cloak
#

Nope No ETA.

limber steppe
#

@night cloak is ROG phone 3 allowed in competetive ??

night cloak
#

Yes it is.

grand star
#

@balmy jackal where could check it?

night cloak
#

Every Device is okay, but one thing file modifications are not allowed like gfx tools and stuff like that.

storm flumeBOT
#

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

limber steppe
#

Yes it is.
@night cloak surely beacause i am going to buy it right now so i'm a little bit scared

spiral jacinth
#

@onyx dagger hey I had stated my issue but it is showing thank you for your feedback.

onyx dagger
#

Please refer to this channel's pinned messages for further information, @hexed kettle:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

woeful hare
#

guys if someone use vpn will he get 10 years ! or 1 day or 7 days

limber steppe
#

Every Device is okay, but one thing file modifications are not allowed like gfx tools and stuff like that.
@night cloak no actually it has air triggers but i play on fingers

storm flumeBOT
#

Use of unauthorized third-party software or methods, @limber steppe, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

onyx dagger
#

Have you ever bought UC from sites other than MidasBuy and in-game, @spiral jacinth?

unkempt bear
#

Hello I stalknuksya with such a problem I have a new honor and at the moment honor does not cooperate with Google and because of this I can not buy a pass and generally zadonatit can I somehow zadonatit a friend not through the game

limber steppe
#

@night cloak no actually it has air triggers but i play on fingers
@
@night cloak please tell me

unkempt bear
#

Pls help me

night cloak
#

@onyx cairn Said It was okay.

onyx dagger
#

Royale Pass, @unkempt bear?
You may buy UC from in-game.

unkempt bear
#

Hello I stalknuksya with such a problem I have a new honor and at the moment honor does not cooperate with Google and because of this I can not buy a pass and generally zadonatit can I somehow zadonatit a friend not through the game

onyx dagger
#

And please refrain from spamming.

limber steppe
#

@onyx cairn Said It was okay.
@night cloak sure i can buy rog phone 3??

night cloak
#

Every smartphone is allowed as long as it only uses integrated functions and no additional applications, which may modify the game files. @limber steppe

limber steppe
#

Ok thanks brother@night cloak

vagrant forum
#

@woeful hare, be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

onyx dagger
#

In short,Yes. @limber steppe

unkempt bear
#

Royale Pass, @unkempt bear?
You may buy UC from in-game.
@onyx dagger I can't buy anything from the game at all since Google doesn't cooperate with honor

#

Hello I stalknuksya with such a problem I have a new honor and at the moment honor does not cooperate with Google and because of this I can not buy a pass and generally zadonatit can I somehow zadonatit a friend not through the game

onyx dagger
#

Gifting system for royale pass is removed, @unkempt bear
You may ask your friend to send you UC in-game via MidasBuy.

balmy jackal
#

@grand star Go to facebook > Then settings > Apps and websites> Find pubg>View and edit. You should find those options there.
I am on pc so can't tell where it is on mobile. I don't use phone.

clever wharf
#

Chat scrolling bug is not fixed

onyx dagger
#

You may contact The Help centre of it then, @spiral jacinth.

#

Kindly state your issue more briefly, @clever wharf.

night cloak
#

@clever wharf Feel free to report them on #old .

clever wharf
#

@onyx dagger when i scrol down the friend list for searching my friend id then list is automatically dragged up after few seconds

clear spindle
#

That will be fixing soon.

night cloak
#

That is because one of your friends went offline or online, report them on #old . and Yes, that issue is known by the developers already.

clever wharf
#

@clear spindle yesterday here someone said its fixed but this bug from last update not a new one i reported soo many times

uneven pumice
#

What about mic glitch?

onyx dagger
#

Restarting the game should fix the issue, for now, @uneven pumice.
It will be fixing soon, Hopefully.

night cloak
#

All glitches/bugs can be reported on #old . @uneven pumice

clear spindle
#

I see, @clever wharf It will be fixing within a few days.

clever wharf
#

@night cloak i reported their also but please fix this bug

uneven pumice
#

😑 all team facing mic glitch sound not comming and sound not going everyone facing it.

clear spindle
#

May I know where you're from, @uneven pumice ??

uneven pumice
#

Bangladesh

balmy jackal
#

@grand star Also Do link another service like google play before you remove it from facebook.

clear spindle
#

Should be an issue from the network side then.

balmy jackal
#

@grand star Or your progress will be lost.

spiral jacinth
#

@onyx dagger I had bouhgt before season 15. In season 15 I had bought RP. Through RP rewards I had collected 600 UC. Tell yesterday it was showing 600 UC, but when I opened PUBG MOBILE today. My UC had reduced to 40 UC. Inspired I had spend UC on nothing. That thing I want to tell. This is not a payment issue I guess. This is a in game problem.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @spiral jacinth.

spiral jacinth
#

@storm flume I had done twice

still scaffold
#

Hi

#

My id banned without any reason will it unban in India version

clear spindle
#

Only in game customer service could help you with such, @spiral jacinth.

polar marshBOT
#

@still scaffold:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spiral jacinth
#

@storm flume I had told the customer service twice but no such responses from them.😶😞😞

clear spindle
#

May I know how you purchase the UC??

heavy vortex
clear spindle
#

There used to be a notification indicator in the settings page, even though there's nothing to be notified.

heavy vortex
#

I c.. I still get itbr_hHideThePain

clear spindle
#

Routine repair or reinstallation exist blob_amused

heavy vortex
#

after doing both only0_KekGiggle

#

I'll confirm again in 2 days after downloading all resources.. ThanksBunBunWoW2

clear spindle
grand prawn
#

Hello PUBGMobile staff , what can i do when someone stole my pubg account , i have all purchase bells in the game and proofs , please i need a help i spent so much money on this account😞

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @grand prawn.

grand prawn
#

but can they retrieve my account back when i speak to them?

night cloak
#

If you answer the correct details when they were asking a question, you may have a chance to get your account back.

clear spindle
#

@grand prawn can you still access to that account ??

grand prawn
#

thanks panda i well answer them

#

no rock i cant , because it was linked to facebook account and android device , so when i check it the guy who stole it linked to an IOS device

#

he changed evehrything , thank god he cant change the account ID

muted patio
#

what if i buy Ghillie suit in Metro BLACK market, will i be able to use in in normal mode

clear spindle
#

Contact the social media platform and the in game customer service, @grand prawn.

muted patio
#

MODS

grand prawn
#

so i well talk to support via game , and see what they can do with me

spiral jacinth
#

@onyx dagger @night cloak @celest shadow @storm flume Now I don't expect pubg that Niether they will solve my problem nor they will refund my UC.😞😞😞

night cloak
#

May I know how you purchase the UC??
@spiral jacinth

unborn rampart
#

@muted patio no

onyx dagger
#

Not at all. @muted patio

#

That's obviously for Metro Exodus matches.

muted patio
#

@onyx dagger @unborn rampart wym guys

spiral jacinth
#

@Panda RazerGold

unborn rampart
onyx dagger
#

Ghillie suit is only for the Metro Exodus matches, if you're buying it from the Black Market, @muted patio.

#

You can find Ghillie suits in Airdrops for Classic Matches.

night cloak
#

So basically yes, your UC got deducted because of you buying UC from an unofficial purchase web.

Official Way:
Buying UC in-game or
https://www.pubgmobile.com/pay/

So you wont get your UC back even if you contact customer service @spiral jacinth .

uneven pumice
spiral jacinth
#

@Panda I have bouhgt UC from Midasbuy and payment through RazerGold

night cloak
#

Oh Midasbuy, Contact the customer service then and wait till a reply come

simple cairn
#

@uneven pumice for this bug you just have to wait

glad citrus
#

How can I download pubg new update…?

spiral jacinth
#

@Panda you are the fourth guy to tell me to contact customer service

#

I have done it 3 times before

night cloak
#

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

brave axle
spiral jacinth
#

And no response from midas team nor from pubg team

simple cairn
#

Panda is the no grass bug on purpose?

night cloak
#

Feel free the bug on #old . @brave axle

#

@simple cairn Im sorry which? No Grass?

simple cairn
#

Yea

#

Check buskka video

night cloak
#

Alright, I'll check it out.

storm flumeBOT
#

Hello, @simple cairn!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

clear spindle
simple cairn
#

I'm just asking if it was on purpose

clear spindle
#

A bug.

simple cairn
#

Ok

spiral jacinth
#

@Panda no response from no one
Now I don't keep any interest
Pubg , midas all are fraud

night cloak
#

Patience You won't make it faster by complaining it here.

clear spindle
#

We won't be able to assist you with the in game account issues, @spiral jacinth Contact the in game customer service and wait for a reply and Midasbuy through help@midasbuy.com

spiral jacinth
#

I had contact the costumer service twice

#

No such responses

clear spindle
#

Read my message again.

spiral jacinth
#

No I don't keep any interest really

#

You all are fraud 🙄🙄🤬

storm flumeBOT
#

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

night cloak
#

I want play pubg korea on emulator any solution

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

night cloak
#

Ok

muted patio
#

oh @onyx dagger don you think it is kinda pointless for ghillie suit in mostly PvE mode?

#

I thought it legit costume

onyx dagger
#

It is actually nice, @muted patio.
Feel free to discuss about it in #pubg-mobile.

grim relic
#

When will PUBG INDIA release ??? Date ?

rough wraith
#

I have downloaded all the maps but this is what its showing

night cloak
#

@vagrant forum Hi, after the update I no longer can access the game using my Wi-Fi, I tried with different devices same problem.

However, if I use a VPN or change to my cellular network I can access the game.

#

I tried changing DNS and changing my router IP but still get the same error

vagrant forum
#

Clearly an issue with your WiFi. Contact your ISP. Also, be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service.

night cloak
#

@vagrant forum Alright thanks... Just wanted to know if there is a possibility that this problem might be from PUBGM side...

vagrant forum
swift hatch
#

Hi guys can you make the metro royale bosses more stronger? and also the bots? both in metro and classic mode?

#

there are also some bugs in metro royale . you can entrer the ground

#

@night cloak its because you are on emulator

#

@rough wraith after the MaJ you need two download the maps and packages again. because they change some stuffs on the maps

#

@brave axle download the ressource pack

brave axle
#

@swift hatch 🤣🤣 i never start a game wothout downloading for your kind info just zoom the image and see there is nothing to download

stable marlin
#

my KR version is wont show events and prime plus section. how to i do fix it

swift hatch
#

@night cloak ok

#

@brave axle ok

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @stable marlin.

teal rain
#

Hi just asking me and my team has played metro when my team mate got knock even when I got knock if you hide behind a crate and a box to get revived there a glitch and it sends you into the ground underwater

stable marlin
#

then where i can ask to about issus

cinder bloom
#

Will India version continue with global rank???

indigo cedar
bright ermine
#

Metro royale is not supported on emulators for now , sorry for inconvenience

#

Is pubg coming??

serene bear
#

When will indian version will launch in india??? @polar marsh

stable marlin
#

im new to kr @night cloak

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @cinder bloom @indigo cedar @bright ermine @serene bear:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

#

We provide community support only for the global English version of PUBG MOBILE here, @stable marlin.

#

Hello, @teal rain!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

wicked flare
#

What’s the deal with the metro royals beta test message? Can’t get in.

night cloak
#

It is limited to a certain amount of users, @wicked flare. As it states it’s still in beta.

bleak ferry
#

I am not able to pick items in metro mode . Pls help

timber cedar
#

my id banned without any reason

polar marshBOT
#

@timber cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Please report the issue via #old, @bleak ferry. In your report kindly provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Short video clip of the issue.

bleak ferry
#

Ok sir thx run

warped seal
#

The quickscope switch is bugged

storm flumeBOT
#

Hello, @warped seal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

bright mango
#

Any knowledge about pubg india release

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @bright mango:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

shy mist
#

Can I know where's the link for direct update of game?

west sequoia
#

Any news about region change?

#

Please solve this issue.

sick shale
agile tangle
#

Pubg unbanning in india soon.Will there be cross matchmaking between global and indian version?

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @agile tangle.

whole quarry
#

How can i unban my pubg account

polar marshBOT
#

@whole quarry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Just asking for conformation,

Is it just me or the bug of scope unable to slide downwards (camera rotation with ADS enabled) happens to everyone that is using hold or mixed scope mode

boreal roost
#

guys i cant login
i got this msg's
"connection error"
"not authorized"
"system error occurred"
guys i need help "i'm using the official emulator "gameloop"

storm flumeBOT
neat hearth
#

hello iam (Zaid£B1) ( 5210023785 ) iam leave my account in 2020/6/9 because my facebook account was stole and he use hack iam back my account and i found hes banneded pleas message me and tell how back the account

by
Zaid saed

polar marshBOT
#

@neat hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen rivet
#

Hello, my account was suddenly banned, although I didn't break ANYTHING.  I have not used hacks. Please unblock my account, because I bought on this account uc. My account was blocked for nothing. I think this is your bot's error. Please review my ban. ID 5250550995

polar marshBOT
#

@keen rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@polar marsh why My account banned!?

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

twilit rune
#

'Unable to connect to server. Please try a different network or grant WiFi access to the game in your settings. Error code: 689045556

#

what's that all about? My internet is really fine and I don't seem to find any issues with it. . .

#

I am unable to view anything other than Erangle in the game, even though everything is downloaded, it says to download them again 0/0 MBs to download -__- pubg at it's finest

next pagoda
#

when it's coming to playstore in India

hushed vault
#

@polar marsh why my account is banned....??!! my ID is "5357206336"

polar marshBOT
#

@hushed vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lofty locust
#

Hi, I don't understand why, when someone landed on place and killed someone with AWM, when It's 100 enemy alive

#

Cheater or what gift awm in secret place?

tender portal
#

Hi i am facing some issues in my account as i am unable to download resources pack or maps in latest update

versed scarab
#

hello can i send video here?

tender portal
coarse vector
#

When does the metro mod run? On the eimulator We want an explicit response on the date to fix the error. Our message must be communicated to the company and the developer The eimulator players should pay attention to it more than that. Every update is new, it is a problem and it will not be solved until after a long time. We want to solve the eimulator problems for me.pubgm_emu

night cloak
#

hello i wanted to ask if there is a problem with the servers cuz ihave a problem while playing that i saw a player on a side and suddenly in another place although my ping is 53 and my upload speed is 10mb and download speed is 60

#

i did tried to reinstall the game and tried fixing it but not much difference

celest shadow
#

The Metro Royale mode is currently under testing and will therefore be available only on mobile devices to begin with, @coarse vector.

storm flumeBOT
#

Please refer to subpoint 4.5 in #faq for further information, @night cloak.

night cloak
#

could someone helpme?

#

@storm flume thats changing in network data i will get panned

celest shadow
#

Hi, I don't understand why, when someone landed on place and killed someone with AWM, when It's 100 enemy alive
That is a visual bug, @lofty locust. If you have a screenshot or screen recording of it, feel free to report it in #old.

Hi i am facing some issues in my account as i am unable to download resources pack or maps in latest update
We provide community support only for the global English version of PUBG MOBILE, @tender portal.

onyx dagger
#

Of, @versed scarab?

potent blade
#

Can anyone share the image that pubg made officially for india?

onyx dagger
night cloak
#

@onyx dagger ok,sorry iwill move there now>>

onyx dagger
#

Alright then, @night cloak.

potent blade
#

@onyx dagger i cant see in this server can you tell where it was released

onyx dagger
storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @potent blade:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

faint silo
#

guys i am playing on mobile android any way to make a refund?

versed scarab
onyx dagger
#

As you can clearly see that your game is lagging, @versed scarab.

celest shadow
#

What do you mean by "a refund", @faint silo? Please elaborate.

#

Can I have the following details @runic citrus?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

night cloak
#

Hello,how do I stop my game from laging

forest quail
#

hello, I keep trying to login via Twitter (and Twitter is the only link to my main account) but I keep getting this, help please

celest shadow
#

Could you also send me a screenshot of your Talents menu in the Metro Royale game mode, @runic citrus?

runic citrus
#

@celest shadow

ID 5284030223
Device: Ipad Pro 2018
Wifi
Egypt

forest quail
#

I can’t find any such error on internet, please how do I fix this, or is this the dev’s fault for redirecting the wrong link?

#

I tried using my alt and the same screen as above was shown, Idk what to do, help please :(((

celest shadow
#

Thank you, @runic citrus. I figured that it is related to the talent. Please remove all your talent points from the Dexterous, it is currently bugged and you will not be able to open crates or loot boxes if you have this talent upgraded. I hope this helps.

runic citrus
#

Thanks alot for the immediate reply @celest shadow
I will give it a try ... much appreciated ♥️

celest shadow
#

You are welcome!

#

Please let me know if it worked.

forest quail
#

can anyone help me with the Twitter login issue please?

stone kestrel
#

Is there a esports news channel I can follow for discord? I only see #news

celest shadow
#

I believe you are on iOS correct, @forest quail?

forest quail
#

yes

celest shadow
#

The esports announcement channel has been archived, @stone kestrel. Please follow the official PUBG MOBILE ESPORTS social media instead.

You may refer to the message below for further information:
#community-news message

stone kestrel
#

So I can’t have esports news sent to my server?

celest shadow
#

Do you have the Twitter application installed, @forest quail?

forest quail
#

yes

celest shadow
#

You can follow the social media accounts instead, @stone kestrel.

stone kestrel
#

:/ thanks

celest shadow
#

And no, you cannot since there is no channel to follow, @stone kestrel.

hot plover
#

You find them anywhere, @night cloak.

pale cave
#

im banned for 1 day what did i do

polar marshBOT
#

@pale cave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow
#

Are you logged into your Twitter account on Safari, @forest quail?

forest quail
#

no, I don’t use Twitter on Safari that often, lemme try that then

olive dove
#

@night cloak it does not have a specific location, you need to look around the map.
Gold bar is an item that can be sold for a decent amount of metro cash once you return safely to the lobby.

celest shadow
#

Please do, RemineTheCat.

uneven pumice
#

Only me facing this???

olive dove
#

What is your region, @uneven pumice ?

night cloak
#

I would like to know if i can use unicode letters instead of normal letters for clan and name tag when registering in pmpc?

uneven pumice
#

@olive dove bangladesh

forest quail
#

it worked, thank you @celest shadow

olive dove
#

I would like to know if i can use unicode letters instead of normal letters for clan and name tag when registering in pmpc?
@onyx cairn

celest shadow
#

You are welcome, @forest quail. 🤗

#

Please log into your Twitter account on the Safari, @uneven pumice.

sharp bloom
#

How do I report a player beside in game report?

storm flumeBOT
#

Hello, @sharp bloom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

shy mist
#

@sick shale Thnx man

twilit rune
#

'Unable to connect to server. Please try a different network or grant WiFi access to the game in your settings. Error code: 689045556'

sharp bloom
#

Thank you

twilit rune
#

what's that all about? My internet is really fine and I don't seem to find any issues with it. . .

#

I am unable to view anything other than Erangle in the game, even though everything is downloaded, it says to download them again 0/0 MBs to download -__- pubg at it's finest

runic citrus
#

@Piston#0007 it worked 😍♥️ thanks a lot 🌹🌹

olive dove
uneven pumice
#

@olive dove what

olive dove
#

@uneven pumice sorry wrong mention, did you try to log in to twitter using Safari

vivid field
#

I live in Pakistan but my region is Uk...i changed it 5 months ago,now i hv to apply for pmpc but after typing my number ,i dont get any verification code.,
In game supportis not helpful

uneven pumice
#

N

vivid field
#

I need to change it back to Pakistan region

spring void
#

The issue was forwarded already, and no need to mention all mods for this @vivid field

vivid field
#

Forwarded?

spring void
#

Forwarded for tencent members to look into.

vivid field
#

I really need it to get fixed, cause if i dont,i cant register in pmpc and tomorrow is last date for registration@spring void

spring void
#

You may contact Pakistani regional community in #735483472432594994 3.1 for info about PMPC. I do not think Pakistani ingame region is mandatory.

vivid field
#

Ok

versed scarab
#

As you can clearly see that your game is lagging, @versed scarab.
@onyx dagger just in lobby its from the game update my Internet is speed and my phone isn't bad

onyx dagger
#

If so, Kindly report it in #old, @versed scarab.

versed scarab
#

ok thank you

celest shadow
#

You are welcome, @runic citrus!

rose fog
#

Hi` metro mod not working @spring void

gritty glade
#

When India Bonus Back?
Region - USA

hot plover
#

You mean undercover mode, @rose fog?

spring void
#

What do you mean by not working? @rose fog

rose fog
#

undercover mode, @spring void

ivory steppe
#

I have bug in metro royale missions

hot plover
#

Yes, it seems like it is glitched.

#

What do you mean, @ivory steppe? I’ve done most of the missions so I’ll be able to assist you.

spring void
#

@rose fog @hot plover please provide a more detailed explanation of how it does not work.

ivory steppe
#

Mission its: live for 20 minutes in one match

hot plover
#

Yes, you have to stay alive for that long, @ivory steppe.

#

I’ve completed it myself.

ivory steppe
#

How long one game 30 minutes...

hot plover
#

Click on the map in your next game and you’ll see how many minutes you have left to complete the mission.

ivory steppe
#

İm looking that its saying completed but not passing mission

hot plover
#

Send a screenshot, @ivory steppe.

rose fog
#

This message appears
This feature is still in the optional trial version and you didn't get an invitation to try it
@spring void

ivory steppe
#

I dont taked... When i will take i will send you

rose fog
#

This message appears
This feature is still in the optional trial version and you didn't get an invitation to try it
@spring void

hot plover
#

You don’t have to spam, @rose fog.

rose fog
#

Solve this problem for me

#

Can you speak Arabic to understand me?

#

@hot plover

hot plover
#

I don’t speak that language.

rose fog
#

OK Can you solve this problem for me

hot plover
#

Are you using emulator, @rose fog?

rose fog
#

YES

#

@hot plover

hot plover
#

I don’t think it is available to emulator players right now.

rose fog
#

Why

#

@hot plover

hot plover
#

It’s still under testing and will have a lot of bugs, maybe it’ll be published to emulator once it has finished its trial.

rose fog
#

OK

sly harbor
#

If I report someone and it notifies me that a violation was found, does the reported player not get banned? I have still yet to receive my ban pan achievement even though I have 3 players that I’ve reported say “Violation found”

hot plover
#

You mean the notification, @sly harbor? That’s just to confirm that your report has gone through.

sly harbor
#

No, I mean after processing and the system finds a violation

zenith solstice
#

i need 64 bit pubg korea link

sly harbor
#

Will those two players, the ones that says “Violation found”, get banned?

hot plover
#

I think you only get the ban pan achievement by reporting someone via the customer service, that’s how I got my ban pan achievement. I don’t think it’ll give you the achievement if the system bans them, however, I could be wrong.

sly harbor
#

I reported them though

honest bronze
#

Pubg mobile india come or not plz reply sir???

sly harbor
#

@honest bronze I think this server is only for the global version of the game. The Indian version that’s being released will most likely have its own server dedicated for support

vagrant forum
#

Will those two players, the ones that says “Violation found”, get banned?
@sly harbor, if it says 'violation found', then they are already banned.

sly harbor
#

@vagrant forum Why didn’t I get my Ban Pan achievement completed then?

vagrant forum
#

The requirement for the ban pan achievement is to receive a feedback mail for the confirmation of a ban. This feedback mail, however, isn't consistent and isn't sent out to every player who reported a particular cheater. That's the reason why the achievement is still incomplete for you, @sly harbor.

sly harbor
#

So technically I’ve already completed it, I just have to receive the feedback mail for it to be completed?

#

Why wouldn’t it be sent out to everyone who reports a cheater and results in them getting banned?

vagrant forum
#

Feel free to share your thoughts regarding that in #old.

sly harbor
#

Will do 🙂

onyx cairn
#

Have your questions regarding PMPC been answered so far, @night cloak?

night cloak
#

@onyx cairn it hasn't been answered yet

vale cosmos
#

Can u find a player without knowing their id number or their full name (I know some of their name)

onyx cairn
#

Please contact the PMPC support in the PUBG MOBILE Pakistan Discord server, listed in #735483472432594994 3.1, for further information. @night cloak

sly harbor
#

Out of curiosity, did you ever receive an answer regarding the situation I presented so long ago? It’s over now so it really doesn’t matter, but I’m still curious. @onyx cairn

onyx cairn
vale cosmos
#

Anybody here

hot plover
#

Yes, what’s your issue, @vale cosmos?

onyx cairn
#

You may report his name via in-game report function, unfortunately we can't do much from this side, @vale cosmos.

vale cosmos
#

I need to find the name so I can friend

#

I just can’t seem to find how to type it in

hot plover
#

I believe his name is typed as S͜͡s๛Fuhrer, @vale cosmos.

#

I’ve tried to search and couldn’t find him, maybe he has used a rename card.

#

Could be any of these letters: s͜͡S͜͡

reef elm
#

Hi admin i need know whether you guys banned hacker or not bcoz i played 10 matches in solo,duo and squad. I killed by hacker who using ESP,speed and aimbot. But u guys posting we banned hacker we banned this much hacker just posting is not acceptable you guys show it in action. Now I'm afraid for Indian version if u guys release it it'll also hacked hacker can u use more advanced anti hacking system

cerulean forum
#

when will be able to play royal metro on emulators?

dire orchid
void raft
#

I have been playing since season 8 and never seen any hacker

cerulean forum
#

I have been playing since season 8 and never seen any hacker
@void raft now that's a big lie or u r always under plat

#

again

#

when will be able to play metro royal on emulators? any ideas? please T_T

shy thunder
#

Hi, i got a ban for my account in 11/13/2020, i am not use any type of hacking or input or any unethical program, i use the game from season 5 and my account is very important for me, i hope from your company looking to solve this mistak, fast as we can, pubg its a very legal company and i am sure you will look to my problem , ID FOR ME ACCOUNT ( 5357206336)

polar marshBOT
#

@shy thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @cerulean forum:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak
#

hi emulator support says ,i come here?

reef elm
#

Hi admin i need know whether you guys banned hacker or not bcoz i played 10 matches in solo,duo and squad. I killed by hacker who using ESP,speed and aimbot. But u guys posting we banned hacker we banned this much hacker just posting is not acceptable you guys show it in action. Now I'm afraid for Indian version if u guys release it it'll also hacked hacker can u use more advanced anti hacking system

uneven pumice
#

@onyx cairn pubgm esports sa team on holiday?

onyx cairn
#

What does it concern, @uneven pumice?

shrewd badger
#

Is metro royal permanent or just for weeks

#

Anyone

celest shadow
storm flumeBOT
#

Hello, @reef elm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

vale cosmos
#

Is metro out for everyone yet I’m not invited

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @vale cosmos:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

vale cosmos
#

Nah man I got it pubgm_drakeyes

night cloak
#

My account has been banned and I haven't done anything

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

The reload button is metro royal can’t be moved I tried and it can’t be moved its glitched for me

celest shadow
#

Feel free to report it in #old, @night cloak.

cobalt cove
#

i use the kr version of pubgm for a few days now but it appears that my events are bugged, they just dont show. the only one there is the weekly sign in one

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @cobalt cove.

night cloak
#

@onyx cairn alright thankyou

vestal hornet
#

hello

hot plover
#

Please state your issue, @vestal hornet.

vestal hornet
#

about account ban

polar marshBOT
#

@vestal hornet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
nova rapids
#

@night cloak u have bann-ed for illegal activities in game (not following the game TOS)

rich slate
#

Hi guys I can’t login to may account when I use home wifi I have to login without wifi I need to know what is the problem even when I connect the wifi in game it get me out

versed hedge
#

@rich slate Could you try to create a hotspot from a different phone and use it to login?

storm flumeBOT
#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @river plover:

:white_small_square: http://bit.ly/37Lgfbm

river plover
#

Facbook stream

olive dove
#

@river plover
Please report his page throuh Facebook reporting system. And if you have his ID you can report him in game or through this link:
http://cheater-report.pubgm.cc

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please refer to subpoint 4.6 in #faq for further information, @rich slate.

dim socket
#

Hello I was banned today I really have nothing to reproach myself it's unfair I was banned for nothing since I have not played at all season 15 I just made Royal missions passes Someone could help me unlock my account please id 510630777

polar marshBOT
#

@dim socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

velvet remnant
#

What's the meaning of this? <@&481161015728406538>

storm flumeBOT
#

Please refer to subpoint 4.6 in #faq for further information, @velvet remnant.

velvet remnant
#

I have done all that
Still can't login
Wtf
Since yesterday

stone pasture
#

Hi guys

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @stone pasture. Remember to read through #faq before asking questions in the support channels.

olive dove
#

@velvet remnant what is your region?

velvet remnant
#

@velvet remnant what is your region?
@olive dove Africa

stone pasture
#

Why ?!!

velvet remnant
#

I have reinstall the game 5 times

olive dove
#

Please state your issue,@stone pasture .

#

@velvet remnant did you try different device?

velvet remnant
#

Used vpn
Changed dns
Done lot of shits
Still the same thing

#

@velvet remnant did you try different device?
@olive dove no

olive dove
#

@velvet remnant maybe there is an issue with your device. You are using smart phone, right?

velvet remnant
#

@velvet remnant maybe there is an issue with your device. You are using smart phone, right?
@olive dove yes

night cloak
#

If 2 person use 1 account it's against ToS?

velvet remnant
#

It started yesterday
Don't know why
My pubg account is still okay
No ban or anything like that
I tried pubg kr, worked fine
Don't know what is going on

olive dove
#

@velvet remnant we only provide support for the global version, also please avoid using the word ban in the support channels.

You can share details about your issue in #old.

velvet remnant
#

@velvet remnant we only provide support for the global version, also please avoid using the word ban in the support channels.

You can share details about your issue in #old.
@olive dove yeah
It's pubg global I'm talking about

olive dove
#

@velvet remnant i understand. However, you mentioned that the KR version works fine for you.

You may report this technical issue in #old so we can take note of it and send it to the dev. Team

cosmic oxide
#

hello my friend i was banned for 1 week i wana now why?

polar marshBOT
#

@cosmic oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

errant beacon
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Help me please

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Dear Pubg Team, Recently I have received a massage “Your account will be banned for violating regulations unlocks on 10-11-2030 then it’s showing account is disabled. But I had not done any violence against Pubg guideline please return my account

polar marshBOT
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@errant beacon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marsh hull
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My gyro keeps getting inverted, not every time I scope in but about half the time, it only started happening with this last update

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Ruining the game for me :/

elfin canopy
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Did you try repairing your game, @marsh hull?

marsh hull
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Nope

elfin canopy
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Please try routine repair. And see if it's the same.

marsh hull
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Log out and the little wrench right

elfin canopy
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Yes.

marsh hull
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Thanks

elfin canopy
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If it doesn't help, feel free to ask here again. Someone will assist you soon. I don't know much about gyro. (I have never used it).

marsh hull
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It didn’t work

unkempt pine
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My account was hacked, what can I do, I need help

storm flumeBOT
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Please contact the customer service via the in-game settings for further assistance, @unkempt pine.

median moth
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Hi

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بلاقي حدا عربي يساعدني هون 😅

storm flumeBOT
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Please do not use languages other than English, @median moth. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

toxic widget
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Guys please please.. the one who stole my account changed something in the root file to make him login with a higher version. I Watched lots of videos to modify.. but ver over write the file .. do you have any solution ..if i can’t login he’ll unlink my facebook 🙏🏻🙏🏻 is

median moth
#

Can I find somenone to help with my banned account ?

polar marshBOT
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@median moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sleek hinge
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ياجماعه قاعد اشحن وماتجيني الشدات ممكن تساعدوني ؟؟ ببجي ام المشاكل وينكم Help.

storm flumeBOT
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Please do not use languages other than English, @sleek hinge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

toxic widget
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Guys please please, i’ll lose my 3000USD account.. the one who stole my account changed something in the root file to make him login with a higher version. I Watched lots of videos to modify.. but ver over write the file .. do you have any solution ..if i can’t login he’ll unlink my facebook 🙏🏻🙏🏻

sleek hinge
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Help , I am recharging from the App Store balance, and UC didn't get it

vocal falcon
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Pls help my tournament registration is due and mu region isnt changing im not recieving tha text for changing the region by number

night cloak
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@vocal falcon What is your region?

lofty reef
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This is the third time I gettting banned for no reason I didn’t do any thing bruh and it say that I get ban for user violation I just playing normally and getting banned pls help

polar marshBOT
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@lofty reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marsh hull
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Why does my gyro keep inverting :/

night cloak
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What device are you on?

Android or IOS?

iron basin
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@night cloak can i run pubgm kr and global on same device?

night cloak
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@iron basin I don't think so.

iron basin
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😫

marsh hull
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I’m on ios

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It’s only happened after this last update

night cloak
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Software update or The game update?

marsh hull
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The game

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Already repaired it

velvet remnant
night cloak
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Im pretty sure you might want to do a force restart on your IOS device.

May I know what iPhone you're at?

marsh hull
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11 pro

velvet remnant
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Why?

marsh hull
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If ur talking to me💀

gritty glade
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When India Bonus Back?
Region - USA

night cloak
marsh hull
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😘

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Jk

night cloak
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@gritty glade No ETA.

marsh hull
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That worked thanks!

night cloak
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No worries! Happy to help you.

green inlet
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I am stuck in an update loop

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I don’t use an emulator

night cloak
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Screenshot?

green inlet
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One sec

night cloak
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If you can't do a repair, you might want to try reinstalling.

severe drift
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I still get 4 fps in my loudout after the patch

ruby pecan
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Will this update solve the problem of the rewards challenge?

severe drift
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@night cloak is there a way to fix that

ruby pecan
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Because it's closed.

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The problem has not been solved.

night cloak
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Hold on.

ruby pecan
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Why not reply

night cloak
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i need help my account was hacked 😓😓😓😓

storm flumeBOT
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Please contact the customer service via the in-game settings for further assistance, @night cloak.

night cloak
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i do it but they dont answer me :(

wind jetty
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Can any one send me iOS pubg download link

night cloak
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😓 i write all the days

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Refer to subpoint 5.4 on #faq @night cloak .

knotty jolt
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Hi

severe drift
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@night cloak what about my problem 🥺

night cloak
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State your issue @knotty jolt .

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@severe drift I do not have an answer to that, rather than me answering incorrect, You might want to wait until another expert saw your message.

severe drift
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I'm not the only one having this problem like every tab is fine but when it comes to loudout it lags hard

night cloak
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Feel free to report that bug on #old .

knotty jolt
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I shipped to BGN and did not deliver UC

night cloak
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What's BGN? Is it a 3rd party store for UC?

slim roost
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My vehicle exit button is not responding well please help
•61012991849
•Vivo y95
•Cellular
•india

normal fulcrum
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Have you tried client repair after updating @severe drift?

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Have you updated the latest patch @slim roost?

dense lintel
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How to report anyone who illegally purchase UC

storm flumeBOT
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Please contact the customer service via the in-game settings for further assistance, @dense lintel.

normal fulcrum
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What do you meam by illegally purchase @dense lintel? Please explain

dense lintel
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Carding

normal fulcrum
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Report them to customer service in-game and local authority for scamming others

cloud spoke
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Can someone help me with the emulator, gameloop .. after the update I can’t get more than 30 fps !! My pc is i7, gtx1060, 16 ram ??!

storm flumeBOT
severe drift
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@normal fulcrum wdym

coral iron
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Hi

brave axle
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My graphics are not being loaded its blurry
And moreover i am unable to enter the game lobby after starting a match
I downloaded all the resource packs
My device: iphone xs
Both wifi and cellular

night cloak
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Any date of India verison release?

storm flumeBOT
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We provide community support only for the global English version of PUBG MOBILE here, .

polar marshBOT
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@kindred echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

south rapids
#

Hey

brave axle
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#questions My graphics are not being loaded its blurry
And moreover i am unable to enter the game lobby after starting a match
I downloaded all the resource packs
My device: iphone xs
Both wifi and cellular

south rapids
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The first response from Ruben K. Was on Thursday and from then I haven’t got any responses what should I do?

west thistle
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i am having
an issue like when i turn on mic the sound becomes low

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device one plus 7