questions

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

What i not understand

[clear spindle]

Refer this message: #questions message

[drowsy magnet]

pug mobile 1.1 update link

where

[clear spindle]

Refer #faq 1.1 & 1.2

[night cloak]

Pubg unban in india or not

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sacred yarrow]

How much time this take for android version

[granite sage]

Why i cant update pubg mobile?

[night cloak]

is it possible to get rid of merit?

[woeful charm]

Hi, can you help me with my hacked account, I want to cancel it

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @woeful charm.

Please refer to subpoint 3.7 in #faq for further information, @night cloak.

[woeful charm]

@celest shadow Please contact the customer service via the in-game settings for further assistance, @ATR٠ Belal Deeb.

[clear spindle]

@granite sage @sacred yarrow can you explain ?

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[granite sage]

@clear spindle i cant update my version in my playstore

[turbid forum]

Opl668

[clear spindle]

Is it showing any errors??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @turbid forum. Remember to read through #faq before asking questions in the support channels.

[granite sage]

I prees the update button but ot won't update

[clear spindle]

Try clearing the Play Store data.

[granite sage]

Ok

[dry nest]

@storm flume after updating the game my server got banned 🥺🥺😭😭

[earnest notch]

@clear spindle when i dont have update on play store its cuz its not in my country yet right?

[clear spindle]

You're from??

[earnest notch]

Czech Republic

[clear spindle]

@dry nest what do you mean by that??

If you can see PUBG MOBILE in your Play Store, @earnest notch then check for an update after an hour or two, also try clearing the Play Store data and restart the device.

[night cloak]

I am not getting update

[clear spindle]

@night cloak Read my previous message.

[granite sage]

@clear spindle i think my country need to wait

[night cloak]

Ok ok just now I saw thankyou

[clear spindle]

@granite sage try after an hour or two.

[granite sage]

@clear spindle ok

@clear spindle but thaks

[clear spindle]

You're welcome.

[wild maple]

hello, after i updated the game, my sensitivity seems to be way higher than it used to be. is this a bug? pls help im ios ipad user

[dry nest]

@clear spindle I updated the game after installing it says server busy restricted area

[clear spindle]

Try doing a routine repair and check, @wild maple.

You're from, @dry nest ??

[night cloak]

When is the new update due?

[strong shale]

@pubgmobile @error404 , We need vehicle skin in royal pass season 16 or we riot . #giveusvechileskinrp

[dry nest]

@clear spindle India, before updating my game was working normally

[trim obsidian]

Yo guys i have a question

[clear spindle]

Check your Google Play Store or App Store, @night cloak.

[night cloak]

Feel free to give such feedback in #old, @strong shale.

[celest shadow]

The update is today, @night cloak.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @trim obsidian. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Is it out already? For the global version

[clear spindle]

I believe you're aware of the situation in there, @dry nest.

[night cloak]

Okay, thank you!!

[celest shadow]

Yes, it is. If you have not received an update on your app market, please be patient, @night cloak.

[grand zinc]

When the update will.come

[dry nest]

@clear spindle ya but before update it was working why not now

[night cloak]

@dry nest servers are down in india since 30oct ofc you wont be able to access the game

[grand zinc]

@night cloak bruh

[dry nest]

@night cloak mine was working 🤷🏻‍♂️

[night cloak]

To who cares. Taking firm action on the Turkish server due to racism

[grand zinc]

Mine is still working

[night cloak]

@grand zinc did you update?

@dry nest that was a bug or something thats why it was working but now its updated so it wont work wait for unban

[grand zinc]

Not now

[dry nest]

@grand zinc mine was also working but after updating the it's not

[hollow hedge]

I am in main menu but I struggle finding the button to update all resources. Can anyone help?

[grand zinc]

I am gonna update korean version not global

[dry nest]

@night cloak 🥺💔

[night cloak]

Go to settings > downloads @hollow hedge

@grand zinc did you download from play store? How is your game still working?

[hollow hedge]

@night cloak thanks mate

[white dagger]

i have a question about requirement

[storm willow]

@white dagger please ask your queries

[white dagger]

so i want to reqruit members for a team but not a clan so what channel should i put it in

[storm willow]

#activities @white dagger

[velvet temple]

Pubg update is not showing in play store how to update please help

[white dagger]

@storm willow thank you

[storm willow]

Region @velvet temple ?

[rough ferry]

Anyone else has issue of clan members being appearing in friends list?

[velvet temple]

Nepal Asia

[storm willow]

@velvet temple updates will be slowly rolled out.. wait patiently.

[velvet temple]

My friend got update but not me

[marsh kraken]

Is the update in game or the appstore?

[velvet temple]

They are also from Nepal I have deleted and install pubg 3 time

[storm willow]

AppStore @marsh kraken

[drowsy magnet]

My friend got update but not me
@velvet temple ask him to share

[marsh kraken]

@storm willow Ok, Thanks

[storm willow]

@velvet temple just wait patiently, you will receive it

[trim obsidian]

Recently i was playing with a random guy ad he was playing gud. I added him back and we played for 2 days. And now he got banned, he was using hacks that i didn't know. I was at conqueror. Now im at bronze. And my account going to unban on 16. So i just wanna know that im getting team effect and title and other conqueror stuff?

[polar marsh]

@trim obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green belfry]

What's the size of new update

[unreal sequoia]

All levels above 10

[clear spindle]

It depends on device spec, @green belfry.

One of your teammate don't have the map, @unreal sequoia.

[slender roost]

New update new bug 😂🤣

[shy lily]

Your game is unplayable Oman due to high ping in all servers in last updates, and sometimes we forced to use vpn to reduce the ping risking our accounts to get banned!! please fix this issue!!
Asia server was 70ms, now 180ms
Middle East should be less than 30 but we are getting 200ms.
(Updated after getting 6hour slow down) We do a campaign to fill this fake forms and nothing happens! We need real solutions not bot to reply us.

[feral shoal]

Pubg unban in india

[agile thorn]

Pls help me this have been happening since afternoon, my pubg keep crashing when I go to another app

[lost kindle]

Iam not able to login

[storm willow]

@lost kindle Region?

[lost kindle]

India

[storm flume]

Please refer to this channel's pinned messages for further information, @feral shoal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[storm willow]

#questions message @lost kindle

[warped parcel]

@lost kindle due to ban

[storm willow]

@shy lily please post in #old

[lost kindle]

Pubg kr support

[summer cobalt]

Hello.

When are you opening the registration today for Metro's tournament? <@&481161015728406538>

I mean, Where can I register?

[storm willow]

@lost kindle only Global version here.

[night cloak]

Recently i was playing with a random guy ad he was playing gud. I added him back and we played for 2 days. And now he got banned, he was using hacks that i didn't know. I was at conqueror. Now im at bronze. And my account going to unban on 16. So i just wanna know that im getting team effect and title and other conqueror stuff.

can anyone help me with that?

[still agate]

Hi, I turned on the refresh rate to 90Hz and also 90fps in PUBG mobile, but it only works 60fps in the game. It also works 90fps in Game for Peace. Is this the problem of my phone or the game? My phone is MI 10
@still agate
Please help thank you

[gloomy salmon]

What's you thinks thé players pubg mobile with pad or joystick ??

[thorn mural]

‏Band my account without any breach of laws. If you have evidence of breaching the laws, send it to me, and if you do not have any evidence, please open the account.
5454714873

[polar marsh]

@thorn mural:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorn imp]

Why still no update in Malaysia ''android''

[clear spindle]

#news message

[thorn imp]

What ?

[green wolf]

When the Korean pubg will get update

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @green wolf.

[clear spindle]

@thorn imp refer that link.

[thorn imp]

Okay

[west sorrel]

When Pubg Mobile website will get updated. There is old link for download pubg mobile1.0.
Not new
When 1.1 will available in Pubg Mobile website

@spring void When Pubg Mobile website will get updated. There is old link for download pubg mobile1.0.
Not new
When 1.1 will available in Pubg Mobile website

[agile thorn]

Anyone help me

[green belfry]

@spring void When Pubg Mobile website will get updated. There is old link for download pubg mobile1.0.
Not new
When 1.1 will available in Pubg Mobile website
@west sorrel
It will take two to three days I think

[clear spindle]

@west sorrel At the end of the day.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @agile thorn. Remember to read through #faq before asking questions in the support channels.

[agile thorn]

my game keep crashing when I switch app

[night cloak]

PAN op 🙂

pan op!!!

[sand path]

Move to #pubg-mobile, @night cloak.

[night cloak]

ok

Can I know when whether the update is rolling ??

[peak merlin]

^

[sand path]

#news, @night cloak.

[night cloak]

Aight @sand path

[peak merlin]

that says soon. i cant really guess a time off that?

[sand path]

It will definitely be available before end of today to everyone.

[agile thorn]

Nvm I got help from faq

[rustic sentinel]

Why the clan members and crew and recent showing in my friend list, how should i remove them?

[storm flume]

Hello, @rustic sentinel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[cerulean sierra]

Fix the exit button I cannot move it is annoying

[night cloak]

Where tf the skip button

[clear spindle]

It's just a video about 30 sec, don't think it needs one.

[rocky crag]

@everone Hello you idea when will unband Pubg mobile in indi

[storm flume]

Please refer to this channel's pinned messages for further information, @rocky crag:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

@cerulean sierra you can change that button from Settings > Controls > Layout.

[zealous galleon]

there is no any pubg update available in playstore

[night cloak]

It is little laggy after update

I sent my friend 8x plane and it got skipped lmao i gave her like tons of cars already and now gone how to pin it back or see it back on the message board

[grizzled orbit]

Can we update the game from official pubg site?

[night cloak]

Hello all

[toxic umbra]

Ya u can update

[night cloak]

Any gm here?

[abstract anvil]

Is the update a In-Game update or from the App/Play Store

[night cloak]

The game is lagging so much I compiled it literally 3 times and I can't even play

I have one problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

@abstract anvil App/play store.

[abstract anvil]

Thanks

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @night cloak.

[zealous galleon]

what was the size of update?

[potent plank]

Hello everyone
In this new update, to get the skin, where can the invited person put the code??

This

[cerulean sierra]

@clear spindle I cannot movr it

[dusk matrix]

bro how to switch to lightweight patching?

[light pendant]

My gamelooo not runnjbg 90fps. Lock 60 fps. New option apply lobby combat how i fix this bug

[storm flume]

You can now access #emulator-chat and #emulator-support, @light pendant. Revert this at any time by sending .emulator in #481204134859505684.

[potent plank]

Hello everyone
In this new update, to get the skin, where can the invited person put the code??
@potent plank any admin here???

[night cloak]

what are you trying to move, @cerulean sierra?

[light pendant]

Ane admin here

[night cloak]

What are you referring to, @potent plank? Sorry.

[cerulean sierra]

@night cloak exil button in the car

[dusk matrix]

@night cloak can you help me?

[night cloak]

Try a routine repair, @cerulean sierra.

Regarding, @dusk matrix?

Please use #emulator-support, @light pendant.

[dusk matrix]

@night cloak i wanna use the lightweight patch

[night cloak]

Oh sorry, @potent plank. I see now.

[potent plank]

@night cloak the new update there's an invitation code (requit) to get the white skin but where my friend can click to paste the code?

[light pendant]

My gamelooo not runnjbg 90fps. Lock 60 fps. New option apply lobby combat how i fix this bug

[night cloak]

Please use #emulator-support, @light pendant.
Shouldn’t need to advise you regarding this again.

[dusk matrix]

but i already use HD patch how to switch it?

[potent plank]

@night cloak the new update there's an invitation code (requit) to get the white skin but where my friend can click to paste the code?
@potent plank where can i find this

[cerulean sierra]

@night cloak doesn’t works i try

[potent plank]

@potent plank where can i find this
@potent plank it a screenshot on YouTube but where's it o the game

[night cloak]

Could you please share a video clip of you trying to change it, @cerulean sierra.

[light pendant]

Any admin

[cerulean sierra]

Ok

[night cloak]

This event, @potent plank?

[sacred yarrow]

Why I am not getting the new update

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @light pendant. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@potent plank

[potent plank]

@night cloak yes

[night cloak]

Hello, @sacred yarrow! Please refer to the latest message in #news.

You do not have the option, @potent plank?

[light pendant]

My gamelooo not runnjbg 90fps. Lock 60 fps. New option apply lobby combat how i fix this bug. Any one is help me

[potent plank]

@night cloak where or how to put the invitation code

[lofty bridge]

I can't update my PUBG😫

[night cloak]

Please use -> #emulator-support, @light pendant. Repeating yourself over and over will not change anyone’s answer. Move to the correct channel.

[dusk matrix]

@night cloak i wanna use lightweight patch but i already use the HD patch, how can i switch it?

[olive dove]

@lofty bridge what is your region?

[lofty bridge]

Malaysia

[cerulean sierra]

@night cloak

[night cloak]

Could you share screenshot of what you’re trying to explain please, @dusk matrix?

[vestal shell]

if i start pubg stream

will get support or not

[lofty bridge]

@olive dove all my already update except for me

[night cloak]

Very odd, @cerulean sierra. Sorry for the inconvenience, could you try using like layout 3 instead?

Please refer to the latest announcement made in #news, @lofty bridge.

[cerulean sierra]

@night cloak i try and doesn’t work

[dusk matrix]

@night cloak i wanna use the lightweight update

[night cloak]

We’re PUBG MOBILE support, @vestal shell. We cannot tel you how many viewers you’ll get.

[vestal shell]

wgy

[bronze sky]

İcant update my pubg

[nova ore]

When pubg will solve bonus challenges problem of redeem uc

[vestal shell]

why i will not

get support

[olive dove]

@lofty bridge
The update is slowly rolling out and will be available to everyone on Google Play and App Store soon.

[clear berry]

Why is increasing sensitivity isnt working for me? Not even by inch? It clearly isnt working?

[nova ore]

Will India get the update

[potent plank]

@night cloak you don't answer me!!!

[night cloak]

Please wait patiently, @potent plank. Im just confirming something with other members of staff.

[storm flume]

Please refer to this channel's pinned messages for further information, @nova ore:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[nova ore]

Reply me

[night cloak]

Short video, @clear berry?

[potent plank]

@night cloak ok i'm waiting

[clear berry]

How do I post?

Through youtube??? Like it aint working even an inch, Id know if it was working even slightly

[night cloak]

Every member has permission to post a video of 100MB and lower in this channel, @clear berry.

[clear berry]

Ok ill make one

[nova ore]

Reply me will india get the update

[night cloak]

Please refer to this channels pinned messages, @nova ore.

[nova ore]

@night cloak I don't understand u tell me plzz

[night cloak]

Please read this message very carefully, @nova ore: <#questions message>.

[nova ore]

How to contact with kraften pubg

[dreamy tide]

Not getting new update

[nova ore]

Is there any information about bonus challenge redeem problem of usa

[night cloak]

Please wait patiently, @dreamy tide. The update is slowly being rolled out to all users as we speak.

Did you read that message I’ve referred you to, @nova ore?

[nova ore]

@night cloak I read

[night cloak]

we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[nova ore]

Is there any information about bonus challenge redeem problem of usa
@nova ore this is not regarding india

[void raft]

How to update game in india?

[thorn imp]

Ummm.. can i know why no update in Android me living in Malaysia and i reinstalled to

[night cloak]

Please refer to this message, @thorn imp: <#news message>.

[thorn imp]

I already see it but me angry man

[storm flume]

Please refer to this channel's pinned messages for further information, @void raft:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Nothing we can do. The updates being rolled out please have patience, @thorn imp.

[thorn imp]

Oki

[lofty bridge]

@thorn imp have the same problem here

[peak merlin]

same here lol.

[storm flume]

Please avoid going off-topic, @peak merlin @lofty bridge. You may have unrelated conversations in #chat.

[peak merlin]

very much related.

[night cloak]

This is not a discussion channel.

Nothing we can do. The updates being rolled out please have patience.

[dry folio]

Hello team, I'm trying to be a video reviewer for a very long time through in game video reviewer section and the message i receive everytime is "feedback sent waiting for response" but still no response please let me know how long will it take🥺
ID: 5126634595
Servers: Europe and Asia

[storm flume]

Please refer to this channel's pinned messages for further information, @dry folio:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Sorry but there’s nothing else I can suggest apart from report the issue in #old as you already have, @cerulean sierra.

Pls help

Pubg downloaded hd resource pack how to delete hd and download low quality resource pack

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar shell]

It is so hard to doing push in pubg mobile becouse of many hackers they are using paids hacks and they are not getting banned

[fleet wolf]

Is anyone else's PUBG not loading/server timeout?

[shadow venture]

this 1.1.0 update why late available in play store

[storm flume]

Hello, @polar shell!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vapid sail]

Hey I reported a hacker and the result was “violation found” but I didn’t get a feedback and Marshal achievement hasn’t been completed, what should I do to get the achievement and get the Ban Pan avatar?

[night cloak]

Hello, @shadow venture! Please refer to this message: <#news message>.

Hello, @vapid sail. The achievement is complete when you receive and in-game mail stating the user was suspended.

[viral patrol]

Hello my game is after update in HD mode I want to use low spec how I can ?

[night cloak]

When S16 up?

i am not able to do video riview

[shadow venture]

@night cloak bro to slow 1.1.0 every time i'm get fast update but today can't😫

[viral patrol]

Anybody can help me ?

[night cloak]

Please wait patiently, @shadow venture.

[vapid sail]

@night cloak But I didn’t receive in-game mail. Is that normal? I mean it could be a bug or something..

[viral patrol]

How I can change my graphic to low spec mode after update?

[night cloak]

Please wait patiently, @viral patrol. We’re testing the new feature out ourself and we’ll get back to you.

It is not a bug, @vapid sail.

[viral patrol]

@night cloak ok thnx

[night cloak]

When S16 up?
@night cloak <<

[vapid sail]

So what’s happening, should I wait or what?

[night cloak]

Hello, @night cloak! 15th of November.

So slow

I thought today it will release

Other users also reported that hacker and would’ve received the in-game mail, @vapid sail. Waiting won’t do anything you just didn’t receive the mail.

[vapid sail]

Oh I got you, thx

[shadow venture]

pubg kr update available now in playstore but global can't😫

[night cloak]

patience. Answer will not change.

[clear spindle]

#news message

[night cloak]

hi
why the bones challenge doesn't excist any more

That is a regional event, @night cloak.

i play it yesterday and it was avaliable @night cloak

[rustic sentinel]

When I'm playing on my wifi then I'm facing this glitch of TDM i can't see my teammates also the enemies and also if I'm playing classic match so when i die in classic match then when i click on spectate so also i can't spectate my friends they just stuck on their place, and also same glitch happening in infection mode, but when i change to the sim data so then it's working all good on data, but it's glitch only on my wifi.

[night cloak]

Please use #old when reporting glitches, @rustic sentinel.

[rustic sentinel]

@night cloak so many times i reported this glitch, but they didn't fix

[night cloak]

We cannot fix it, please use #old. Be sure to provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[rustic sentinel]

@night cloak should i explain it there or just upload the video and details?

[night cloak]

In #old please.

[clear berry]

New update domination is buggedd

[storm flume]

Hello, @clear berry!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[undone panther]

Hi everyone, I was banned for 10 years help me do something

[polar marsh]

@undone panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Is pubg coming back to India,if yes when exactly

[earnest notch]

wtf is that bug or normal texture of house in domination?

[versed wedge]

Hi why I not received the update

[night cloak]

Please refer to this message, @vagrant tulip @versed wedge: <#news message>.

[sweet cedar]

Guys sorry for the dumb question maybe it's just me, are these reward permanent and compatible with the base game?
I mean we can use them outside metro royal?

[gloomy dagger]

When will the updated link come on the official website?

[strong pilot]

I don't have update yet and some friends have it, what's the problem ?

[vagrant forum]

Everyone will receive it soon. Please be patient.

[elder bloom]

Why update not shown in some device

[marble flicker]

When will the updated come on the official website

[granite sparrow]

Why can't I invite people it said please update u have the older version but I updated it

[earnest notch]

what is wrong with it?

[polar shell]

@vagrant forum @M416 in my country india pubg mobile is banned and it showing me server is busy how can i download 1.1 version and use my global id again in it

[surreal portal]

What's the relation with brightness and 90 fps ?

[marble flicker]

@polar shell I think you download pubg official website

[storm flume]

Please refer to this channel's pinned messages for further information, @polar shell:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[earnest notch]

can someone help me with weird textures?

[tulip timber]

How to hide annoying Recent in Friends?

[glacial beacon]

I have updated pubg today morning after that I'm unable to teamup with teammates....even my teammates have the latest version of pubg 1.1

[clear berry]

wtf is that bug or normal texture of house in domination?
@earnest notch fr I have it too

[glacial beacon]

Someone help me

[rapid pollen]

I can't update

[glacial beacon]

@storm flume I have updated pubg today morning after that I'm unable to teamup with teammates....even my teammates have the latest version of pubg 1.1..please help me

[clear berry]

what is wrong with it?
@earnest notch i got same bug

[distant silo]

Where is the version 1.1 apk in pubg mobile website

[hot plover]

You are pinging a bot which won’t do you any good, try and leave your feedback in #old, @glacial beacon.

[agile canopy]

Is there a way to disable recent members in friends list?

[earnest notch]

@agile canopy i dont think so

[surreal portal]

What's the relation with brightness and 90 fps ?

[tulip hound]

hi, i have such a problem i am not updating the game, i am in the region of india, how can i fix this problem?

[vital widget]

How to update Pubg?? Ban In india help

[vagrant forum]

@distant silo, it hasn't been updated yet.

[storm flume]

Please refer to this channel's pinned messages for further information, @vital widget @tulip hound:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vagrant forum]

@surreal portal, report it in #old.

[peak stirrup]

Hello, my game nickname 乃 升力, my game id: 5453519544 and I have a problem
I was banned 09/11/2020 until 07.02.2021
I played with a mini-14 with an 8-x scope. My teammate and I saw the boat sail towards the airdrop and we blew it up. After we started shooting at the enemy, he was alone and tried to swim away from us. I fired about 30-40 shots from the mini-14 and of them there were about 9 hits and I killed him. I swam to the airdrop, then swam to the opposite shore, and then I was thrown out of the game. On re-entering, I got a ban. Help please, check my account, it is clean. A sane person would not risk such an account. I don't have a video from the last game, but there are videos from other games, how I play to confirm my honesty. I apologize for the level of knowledge of English.
Thanks waiting for an answer!

[polar marsh]

@peak stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marble flicker]

@vagrant forum we reach update before today 6pm

[torpid shale]

i can't update my game

[hot plover]

The update isn’t out yet, @torpid shale.

[stark sequoia]

Hi guys, can anyone tell me if there will be an update for the gameloop simulator? will it take time for the update to come out on the simulator?

[hot plover]

The update is slowly rolling out and will be available to everyone soon.

[torpid shale]

But my friends has all ready updated

[storm flume]

You can now access #emulator-chat and #emulator-support, @stark sequoia. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

You may use #emulator-support for further assistance, @stark sequoia.

[marble flicker]

@celest shadowwe reach update before today 6pm

[pale cave]

hello

[hot plover]

State your issue or concern, @pale cave.

[pale cave]

when i open inventory it lags so hard when it downliad

[night cloak]

pubg plz ban hackres

[torpid shale]

Am i suppose to wait until i can update ?

[viral patrol]

Hello

[celest shadow]

That is normal, @pale cave. Please let the game download the resources and load properly for the first time.

[viral patrol]

How to I can change my graphic mode to low spec ?

[celest shadow]

Please be patient while waiting for the update to be available to you, @marble flicker @torpid shale.

[pale cave]

okey thanks

[marble flicker]

@celest shadow tq for information

[torpid shale]

Alright then

[viral patrol]

I want to change it to low spec guys how I can?

[celest shadow]

That is only possible the first time you enter the game, when downloading the resources; you have the option to choose between the Low and HD resources pack quality, @viral patrol. For now, you will need to download the game again or share your feedbacks in this regard in #old.

[viral patrol]

I must be reinstall @celest shadow ?

[celest shadow]

Yes, @viral patrol. Precisely.

[viral patrol]

If I uninstall game my keymapping is remove or no?

[celest shadow]

Your control layout, @viral patrol? That will not reset.

[viral patrol]

@celest shadow are u sue bro ?

[celest shadow]

Yes, that is bound to your account.

[viral patrol]

Ok thanks a lot

[earnest notch]

@celest shadow what i can do with textures on these images i send in domination? i selected HD textures and its black textures ._.

[viral patrol]

@celest shadow if I choose low spec how much frame rate can I get ?

[celest shadow]

It is most likely a visual bug, @earnest notch. Have you reported this in #old?

[viral patrol]

Extreme is enable or no ?@celest shadow

[celest shadow]

It would be appreciated if you reported the bug in #old, @earnest notch. Include as much detail as possible in your description and screenshots for reference.

[earnest notch]

ok

[next scaffold]

has anyone received the update???

[earnest notch]

yes

[celest shadow]

I am not sure about that yet, @viral patrol. The game automatically recommends which resource pack quality suits the best for your device.

[glossy gull]

After downloading hd resources I got lag in the lobby. Any fix? Poco f1 device

[solemn marsh]

hello

[celest shadow]

That is normal, @glossy gull. Please give the game some time to download the resources and load them.

[night cloak]

Hello, my Twitter account was linked to a PUBG Mobile game, and it is the first account that was linked, after which the Twitter account was hacked and the hacker canceled the link and then my Twitter account was restored, but unfortunately the PUBG account does not exist and I have all the payment receipt so is there a way to recover my account? Thank you

[viral patrol]

@celest shadow game is choose hd for me but I want to get 60 fps constantly but I don't know it's enable in low spec mode or no anybody know this ?

[glossy gull]

@celest shadow I restarted the game couple of time the issue is still there

[torpid shale]

Now i can update it thanks

[earnest notch]

@viral patrol why do you want low spec when you have good device? you still can get smooth + 60 fps on the better option when downloading

[glossy gull]

Download the resources about 2 hour ago.

[celest shadow]

What is your current graphical settings, @viral patrol?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[celest shadow]

Does it lag for you when playing a match, @glossy gull?

[torpid shale]

Im using a poco f1 too but i have no issues

[viral patrol]

@celest shadow smooth extreme color full
@earnest notch I have a bit fps drop in heavy fight like in custom rooms and scrims

[glossy gull]

I haven't played classic but in metro royal mode tge game lags.@celest shadow

Arcade modes are fine

[timid lark]

When will the apk link come on instagram ?

[viral patrol]

Guys please explain more about low spec mode how much frame rate we can get in that mode ?

[night cloak]

I submitted several reports but their service is very poor and incomprehensible!

[celest shadow]

Did you select the Low or HD resource pack, @viral patrol?

Please try to let the game run in the lobby for a while, @glossy gull.

[viral patrol]

@celest shadow I was reading the notes game itself choose HD for me

[glossy gull]

Okay thanks

[versed wedge]

When update come on pc?

[tulip hound]

hi, i have such a problem i am not updating the game, i am in the region of india, how can i fix this problem?

[night cloak]

Yo whats the update size

[hot plover]

Update will come out soon for everyone, please be patient, @versed wedge.

[viral patrol]

Guys how much fps we can get in low spec mode ?

[sacred yarrow]

What's the size of update

?

[marsh kraken]

Around 600 to 700 mb @sacred yarrow @night cloak

[sacred yarrow]

So what is this

[marsh kraken]

@sacred yarrow every device has different update size

[sacred yarrow]

480 MB only

Ok thanks

[marsh kraken]

And you will need to download some patches in game too. they will be downloaded automatically

[sacred yarrow]

Ok

[agile canopy]

now I dont have option to change my exit button?

[marsh kraken]

@agile canopy pls elaborate.

[agile canopy]

I cant change my exit button to wherever I want even tho I have the option in control settings.

[marsh kraken]

@agile canopy You can report this bug in #old and In game, Thank You.

[quick pewter]

how do you update the game on IOS

[next scaffold]

i didnt get the updateeeee

[quick pewter]

i can seem to update

[hot plover]

The update is slowly rolling out and will be available to everyone soon, @next scaffold.

[next scaffold]

it has been rolled out late than that of previous update

[marsh kraken]

@next scaffold You can provide your feedback in #old , Thank You.

[vestal frigate]

When will the update be out for iOS?

[next scaffold]

it will take time lol

[hot plover]

The update is slowly rolling out and will be available to everyone soon, @vestal frigate.

[next scaffold]

how is the update guys?

[fallen anvil]

This update is killing my phone

[marsh kraken]

@fallen anvil how can we help you?

[fallen anvil]

Previous version i was able to get very smooth gameplay.
Now i lag on everhthing i touch

[marsh kraken]

@next scaffold you can chat in #pubg-mobile or #chat, Thank You.

@fallen anvil Try to lower your graphic settings

[fallen anvil]

Already at lowest

[marsh kraken]

@fallen anvil can I know the settings you play on?

[night cloak]

I didn't see any update for pubg taiwan in gameloop

[hot plover]

The update is slowly rolling out and will be available to everyone soon, @night cloak.

[marsh kraken]

@night cloak Type .emu in #481204134859505684

[hardy fable]

Anyone can help me?

[golden bear]

is the gfx tool allowed in pubg ?

[storm flume]

Use of unauthorized third-party software or methods, @golden bear, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[celest shadow]

Where are you from, @hardy fable?

[next scaffold]

i also havent got update till now lol

[hardy fable]

Kosovo

[night cloak]

Ok thanks😘

[hot plover]

You have been answered, please move to a discussion channel, @next scaffold.

[celest shadow]

Please check your Apple ID country, @hardy fable.

[hardy fable]

@celest shadow kosovo

[young hinge]

@celest shadow I want to know that do pubg have removed infection mode

[celest shadow]

You may send the customer service an e-mail of your concern, @hardy fable:

[e-mail]

Yes, @young hinge. The RageGear and Infection Mode has been taken offline for further tuning. You may read the full patch notes of update 1.1 in #news.

[young hinge]

@celest shadow ok

[dusty rose]

Bug in looby detected : When we enter to statistics we can not go out from stats is it a bug please i need answer

[storm flume]

Hello, @dusty rose!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[dusty rose]

Look the cases in the roght is gone i can not quite my stats why ?

[snow snow]

How can i change exit button

[celest shadow]

It is a bug, @snow snow. Please report it in #old with the details of the bug and the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[solemn haven]

need emulator support

[storm flume]

You can now access #emulator-chat and #emulator-support, @solemn haven. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@celest shadow website has been updated or no

[clear spindle]

It has.

[night cloak]

Kk thx

[rancid summit]

This player got banned but i havent got my points back

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rancid summit.

[velvet idol]

when will metro themed gameplay arrive

[hot plover]

The update is slowly rolling out and will be available to everyone soon, @velvet idol.

[celest shadow]

It is already available as we speak, @velvet idol! Please be patient for the update to be released on your end.

[velvet idol]

I have the updated version, but didn't find the themed gameplay in Erangel

I am not talking about the mode, but themed gameplay

[celest shadow]

Oh. You mean the Metro themed Erangel?

[velvet idol]

yup

[celest shadow]

I have yet to try the Classic mode, but is the Aurora (which is in the repairing state) present or do you notice any odd structures on the spawn island, @velvet idol?

[velvet idol]

I don't find any difference, @celest shadow can you please confirm

[celest shadow]

Perhaps the event has not started yet, @velvet idol.

[glacial creek]

How am I supposed to accept the cookies?

I can't scroll down or anything

[south rapids]

@celest shadow how will I be able to unlink the hacker’s twitter account that was linked just couple of days ago?

Anyone there who can help me with my question

[lament hazel]

Anybody know how to switch from non HD resource pack to HD resource pack?

[dense mist]

@lament hazel reinstall

[hot plover]

You have to wait at least a month to unlink any account, @south rapids. If you try to unlink now it’ll just say that the account hasn’t been linked for long enough. Also, if the hacker logs in then the unlinking process would cancel. I would suggest contacting the customer service via the game settings.

[lament hazel]

@dense mist what?? Really

[south rapids]

Literally so complicated things to get contacted with a customer service representative

[dense mist]

@lament hazel yes

[young bridge]

I cannot download update. I uninstalled game and now I cant download it? App store. Can somebody help me with that?

[dense mist]

@lament hazel is only way to change

[lament hazel]

@dense mist i just finished download all the resource pack and realized i used the wrong resource :(, btw thank you

[versed nest]

When will the update come for the pubg mobile official website

@dense mist

[hot plover]

Follow this format, @south rapids: Start the conversation with my account has been hacked, when it tells you to add more details then say a hacker has accessed my game account and has linked unwanted social media to my account, next if it says do these articles help you reply with No, they didn’t help, if it asks if your account is banned you simply reply with No, it will then ask if you can still log in and you say Yes, I can still log in, if it tells you how to recover the account you must reply with The social media account linked to the game isn’t mine, these are the final steps and then it will say do you want to proceed further and you should say Yes then it will ask you to provide all of your details

[foggy girder]

when will ultra hd come to gameloop?

[mystic monolith]

bonus challenge is missing

[glacial creek]

Gameloop is so glitchy

[dense mist]

@versed nest tomorrow morning.

[vagrant onyx]

@south rapids dude that method you want to unlink , its was not linked more than 21 day or more
so you cant unlink it till its pass away 21 days

[gloomy dagger]

When will the updated link come on the official website?
Can anyone reply ?

[dense mist]

@gloomy dagger tomorrow morning just wait bro

[vagrant onyx]

@gloomy dagger i think its updated

@dense mist

[gloomy dagger]

Wait I'm checking

[native pecan]

Hello

[dense mist]

@vagrant onyx yes bro

[vagrant onyx]

@dense mist @gloomy dagger

[dense mist]

@vagrant onyx wait I check

[sand path]

Apologies @hot plover, you've been unmuted and the bot will not mute you again, feel free to help them, thank you!

[gloomy dagger]

Thanks

[dense mist]

@vagrant onyx thank you bro

[native pecan]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @native pecan. Remember to read through #faq before asking questions in the support channels.

[vagrant onyx]

@native pecan what the issue ?

[broken vapor]

How to update pubg in india

Please reply

I need apk for pubg

[native pecan]

Someone stole my account

[hot plover]

@sand path thank you!

[native pecan]

Please help me

[broken vapor]

No help

[native pecan]

Why 😭

[hot plover]

The update is slowly rolling out and will be available to everyone soon, @broken vapor.

[broken vapor]

Pubg mobile official website is not give APK link to update pubg why ?

[hot plover]

Contact the customer service regarding this, @native pecan.

[broken vapor]

I need 1.1 update APK

Mink please help

[native pecan]

He cheated on me and sent me a link he stole and he is now using third-party software and is blocking my account

[hot plover]

Please contact the customer service via the settings for further assistance, @native pecan.

[gritty glade]

But I Purchase 500 UC pack, why only 300 UC back

[noble oar]

Matching is 7+ minutes without success

[hot plover]

Which mode, @noble oar?

[noble oar]

Classic

[hot plover]

Have you updated, @noble oar?

[hazy phoenix]

Guys do you have any problem downloading the update from the ios store it is taking too much time

[dense mist]

@I like PUBGM check pubgmobil official website site and download

[noble oar]

We had this issue with beta too

Yes

[hot plover]

First person matchmaking will take a lot longer than third.

[broken vapor]

Pubg mobile website is not working properly

[graceful egret]

Hello @storm flume I just tried to change my country using VPN and I changed it to USA now I turned off the VPN and the game was working but when I updated it it's showing (error code restrict area)
How can I fix it please tell me?
My name-RTM々Bhavik
Device-Android
Tier-Diamond IV

[hot plover]

Also, matchmaking might take more time because you’ve updated and a lot of us are stuck on the older version.

[rotund iron]

@noble oar hello why fbb mode not working match matching time going 10mins above still not going to match

[graceful egret]

@pubgmobile

[native pecan]

No answer helo

[alpine flower]

Yes
@noble oar oh then maybe all players from ya region may not have updated
@rotund iron maybe less players in fpp

[graceful egret]

Hello @storm flume I just tried to change my country using VPN and I changed it to USA now I turned off the VPN and the game was working but when I updated it it's showing (error code restrict area)
How can I fix it please tell me?
My name-RTM々Bhavik
Device-Android
Tier-Diamond IV
@graceful egret SOMEONE PLEASE ANSWER ME

[alpine flower]

No answer helo
@native pecan > Please contact the customer service via the settings for further assistance,

This^^

[night cloak]

@Ilike PUPGM reffer to this channels pinned messages pls

[terse copper]

Hi, need a help, my account got banned for 90 days. its the 1st time for me to get a ban. i dont know why? i sent many emails to [e-mail] but no answer.... can you help me

[polar marsh]

@terse copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[alpine flower]

@graceful egret where are you from?

[hot plover]

You should contact the customer service for further assistance in this regard, and the customer service of your social media and email account in question, @native pecan. You may refer to subpoint 2.8 and 5.3 in #faq for further instructions.

[unkempt bear]

Hello I stalknuksya with such a problem that writes to me give permission for memory in pubg mobile I went to the settings many times did what was advised and not what please help it happened after the update right now

Pls help

[alpine flower]

@unkempt bear try clear cache and data and then
Reinstall

[gritty glade]

Plz help me guys

[night cloak]

Yep,@Lithium,also pls I would recommend not to use vpn as it might trigger the 'anti cheat system' and bann your account as it thinks vpn as a third party software..

[unkempt bear]

@alpine flower Well I don't want to overstool it too after all 3 gigabytes almost

[rotund iron]

@alpine flower then how can i play fbb

[alpine flower]

@unkempt bear oops I get it but I don't know other methods maybe a mod may help you

@rotund iron also since the update is being rolled out all players may not have updated so there will be less players and lesser in fpp

[unkempt bear]

@alpine flower

What kind and where to get it

[loud portal]

I have a problem I put the get out of the car button in the middle after the update it's on the right side I died 2 times bcz of this

[rotund iron]

@alpine flower any chance to get match make in fbb

[alpine flower]

@unkempt bear mod means a moderator may help you from here
@rotund iron I don't know leave a feedback in #old

[loud portal]

I have a problem I put the get out of the car button in the middle after the update it's on the right side I died 2 times bcz of this
@loud portal @thin halo

[glacial creek]

How am I supposed to accept the cookies? I can't scroll down or do anything, neither I see a accept button.

[hot plover]

Please report this issue in #old, @loud portal. Make sure to attach your numeric user identification and other information that will make the troubleshooting easier for them.

[surreal light]

@polar marsh when will the bonus challenge arrive in asia

[rain citrus]

helo guys so i iam playing pubgm on emulator using bluestack how do i disable keybind that show in this picture it really annoy me when im playing xd

[tight timber]

there is a glitch or a bug with the exit button

[hot plover]

Please report this issue in #old, @tight timber. Make sure to attach your numeric user identification and other information that will make the troubleshooting easier for them.

Please use the emulator support channel, @rain citrus. You can get the role by typing .emulator in #481204134859505684.

[rain citrus]

where i dont see it

[alpine flower]

@rain citrus hey type .emulator in #481204134859505684 and use #emulator-support

[rain citrus]

o ok thx

[glacial creek]

There is a button for that

on the right side somewhere

[night cloak]

Hello ...
I have a question .. Will the computer engines be separated from the main engine of the company?
I am using the Phoenix engine so far, I have not been able to enter any game in all the servers. If this state remains, I will delete the game permanently. I hope for a response

[hot plover]

Again, follow what was said in #discord and type in the emulator chat, @night cloak.

[snow snow]

The tab of throwing weapons is so bad. I just died because I was shooting then I swap to this :((

[alpine flower]

@night cloak phoenix on emulator right?
Use gameloop its official and gameloop emulators dont match with other emulators

[glacial creek]

gamloop better than bluestack?

[alpine flower]

I don't know that but gameloop is suggested

[tired fractal]

gameloop is official emulator

[alpine flower]

The tab of throwing weapons is so bad. I just died because I was shooting then I swap to this :((
@snow snow leave a feedback in #old

[unkempt bear]

Hello I stalknudsya with such a problem that I write give permission for memory in pubg mobile I went to the settings many times did what was advised and not what help please it happened after the update right now

[snow snow]

Someone help how to change like u first when u update the game, u enter the game, game get u choose HD graphics and Low graphics so how to change it now

[vocal pumice]

@PUBG MOBILE when i go to the inventory there is a lot of frame drop and also sometime the app crash and also the button for exit the car cannot adjust it stuck at one place

ID : 5319810965
Device : Huawei Mate 20x
Using wifi
County: Malaysia

[snow snow]

@PUBG MOBILE when i go to the inventory there is a lot of frame drop and also sometime the app crash and also the button for exit the car cannot adjust it stuck at one place

ID : 5319810965
Device : Huawei Mate 20x
Using wifi
County: Malaysia
@vocal pumice go to #old

[unkempt bear]

Hello I stalknudsya with such a problem that I write give permission for memory in pubg mobile I went to the settings many times did what was advised and not what help please it happened after the update right now

[echo spire]

Hello I stalknudsya with such a problem that I write give permission for memory in pubg mobile I went to the settings many times did what was advised and not what help please it happened after the update right no

[unkempt bear]

Hello I stalknudsya with such a problem that I write give permission for memory in pubg mobile I went to the settings many times did what was advised and not what help please it happened after the update right now

[echo spire]

Hello I stalknudsya with such a problem that I write give permission for memory in pubg mobile I went to the settings many times did what was advised and not what help please it happened after the update right no

[vocal pumice]

@snow snow ok thanks dude

[night cloak]

Can the reload button be moved on the new mode?

[scarlet ember]

I need help ..
I am trying to log in to my account via email and Twitter account, and I cannot .. this problem appears to me .. Please help

[vocal pumice]

Can the reload button be moved on the new mode?
@night cloak i think no bro

[unkempt bear]

Hello I stalknudsya with such a problem that I write give permission for memory in pubg mobile I went to the settings many times did what was advised and not what help please it happened after the update right now

[versed wedge]

when i can play new update on pc?

[onyx cairn]

Options > Apps > PUBG MOBILE > Permissions > Storage @unkempt bear

[storm flume]

You can now access #emulator-chat and #emulator-support, @versed wedge. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

@versed wedge Ask in #emulator-support

[unkempt bear]

@onyx cairn
I've already done it many times and it doesn't make sense

[warm pilot]

how do i off the HD thing?

[eager plover]

hello if i download graphic resources HD how i can change to low spec resources?

how do i off the HD thing?
@warm pilot looks like we are same haha

[onyx cairn]

You tried to reboot and clearing cache? @unkempt bear

[unkempt bear]

I have removed the game and am not happy with it my friends have the same problem

@onyx cairn
Yes

[spark mist]

Hi ... My account has been banned twice and I do not know the reasons for this ban ... My account was banned for the first time on 12/30/2019 for 1 day , and I do not remember that I was banned on this date because I was not banned at all before the last time, and I was banned on the second time on 11 / 5 / 2020 for 90 days , knowing that I did not play from 11 / 1 / 2020 I was only monitoring the new funds and collecting the daily rewards, and the reasons in both cases were violation of user agreement ... I ask you to lift the first and second prohibitions from my record and provide me with the reasons for the ban so that the reasons are addressed to avoid the ban ... As my account is very strong, and I do not intend to lose the collection of bonuses for the next season, and more than $ 10,000 has been spent on my account to make it one of the most powerful accounts in PUBG. I ask you to look sympathetically and help me, as I do not intend to leave this game, but this ban has angered me And it made me think of leave the game ... Please Help and Thank you
Name: - 亗 ｄｒａｈｒ 亗
ID: - 5246060708

[glacial creek]

10k on a game

[polar marsh]

@spark mist:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[indigo salmon]

@polar marsh please help me my friend account had been hacked by someone. Is there has any chance that i can get that account back...

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @indigo salmon.

[plain halo]

hello how are you? i have some questions
i updated the game via apk file which's official game provided on facebook page is that okay?

and when i try to enter the metro royal this message appears:
this feature under beta testing, you have not been invited to try it out

[austere mantle]

Greating

My twitter and email which connected with my account was hacked
Please help me to disconnect it urgent cause i lost alot of mony on my account and im afraid it will be lost

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @austere mantle.

[plain halo]

and one more thing, when i enter the cheer park i can't move using keyboard and mouse

[austere mantle]

I tried to call them since week but there is no answer

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @austere mantle.

You can now access #emulator-chat and #emulator-support, @plain halo. Revert this at any time by sending .emulator in #481204134859505684.

[bold shale]

Hey can i get pubg mobile kr discord link

[thin halo]

@bold shale It's not available.

[iron basin]

Man the update just ruined the game

[thin halo]

@iron basin You can give your insights in #old about what "ruined the game".

[iron basin]

@thin halo already did that

[bold shale]

My event section is not showing in kr

[thin halo]

Then, go to #pubg-mobile for pubgm conversation.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @bold shale.

Please refer to this channel's pinned messages for further information, @remote fable:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[bold shale]

But where can i find solution ?

[thin halo]

We cannot help you regarding kr version.

[exotic coyote]

Hi when will there be an update to gameloop?

[bold shale]

🙄 ok

[velvet idol]

@thin halo can you help me with the metro royale mode

[exotic coyote]

is there any admin have can someone answer my question

?

[thin halo]

@exotic coyote Soon.

@velvet idol Regarding?

[exotic coyote]

@thin halo Ok thank u...

[velvet idol]

what is the use of metro cash apart from buying the items from black market

[warped parcel]

Can ios users download from official website like android users? Beta was available like that

[glacial creek]

Izzy can you help me w somethin?

[spiral tide]

Can anyone tell me if the south african server is coming back?

[celest shadow]

The Metro Cash is exclusive to purchase items such as weapons, armour, ammo and et cetera only in the Metro Royale mode, @velvet idol.

[glacial creek]

Lily can you help me w somethin?

[night cloak]

Hi
A PUBG account, linked to it, and then my Twitter account was restored. Unfortunately, it exists. I paid customer service inside the game, and it is for him to help me and please return my account.

[celest shadow]

The official PUBG MOBILE website only has the Android APK, @warped parcel. The BETA version for iOS was installed through TestFlight.

[rancid glacier]

I've been a legit player over the years, I got my account banned on yesterday. I don't understand why would it be banned whenever I play fair without any hacks. Is there any admin that allows me have someone to talk to?

[celest shadow]

Sure, @glacial creek. Please state your inquiry.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[polar marsh]

@rancid glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glacial creek]

How am I supposed to accept the cookies? I don't see any accept button and I can't scroll anywhere

I can't log into my PUBG account that is linked to facebook

[timid lark]

Will there be a link on instagram cz I had download it last time from there ? <@&481161015728406538>

[night cloak]

I have a problem with my account and I hope you can help me
someone linked his Gmail with my account and I can't unlink it
is there anyway to unlink his gmail without waiting these days because I read that I will have to wait till 21 days passes?

[light stirrup]

ump skin is available in redeem shop in new update

[celest shadow]

Do you have the Facebook application installed, @glacial creek?

[light stirrup]

lily please answrr me

[open sphinx]

How do i say yes to that?

[glacial creek]

Do you have the Facebook application installed, @glacial creek?
@celest shadow No

[spiral tide]

@celest shadow do you perhaps know if the african server is returning?

[light stirrup]

i see the video of a youtuber and see qbu and ump skin
qbu is confirm but i have to confirm ump skin

[celest shadow]

Can you download the Facebook application, log into your account through the application and try again, @glacial creek?

[quaint tree]

Hello someone stole my pubg account and linked it to an email and I can’t kick him out

[glacial creek]

Can you download the Facebook application, log into your account through the application and try again, @glacial creek?
@celest shadow Okay, I can try

[light stirrup]

@quaint tree lo mzy

i think no one answer lily what happened i just want to say that ump skin is available in reedeem shop yes or not?

[rigid valve]

How to register in the tournament plz ?

[celest shadow]

Please refer to subpoint 2.5 for more information on how you can unlink a social media account, @night cloak. You should also contact the in-game customer service and let them know that an unauthorised person has linked their social media account to your PUBG MOBILE account. Please refer to the image below for instructions:

[rigid valve]

How to register in the tournament plz ?
@celest shadow

[celest shadow]

Which UMP skin are you referring to, @light stirrup?

[light stirrup]

@celest shadow green color

[celest shadow]

I have no information on that regard, @spiral tide.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quaint tree.

[celest shadow]

You may find and register for tournaments in #tournaments, @rigid valve.

Give me a minute, @light stirrup.

[spiral tide]

@celest shadow ok thanks. Do you know who I could ask about that?

[rigid valve]

@celest shadow no i mean this tournment

[glacial creek]

It worked Lily, thanks

[light stirrup]

@celest shadow yeah sure

i select low storage in my phone and cant see ump now i am downloading with high storage

[open sphinx]

@celest shadow can you help me with my thing about how to say yes to about downloading on cellular data? I have a SS posted above

[celest shadow]

Yes, @light stirrup. They are available under Shop > Redeem.

For general inquiries, you can e-mail the customer service, @spiral tide:

▫️ [e-mail]

[scenic grove]

is the new update out and game is not working

can someone help me ( also i am a pubg youtuber )

[spiral tide]

Thank you so much @celest shadow

[light stirrup]

@celest shadow soo we have to select high storage on our device to get this ump skin

[celest shadow]

I cannot understand the language and I do not know of that tournament, @rigid valve. Feel free to contact @onyx cairn for further assistance in regards to esports.

Can you please send the screenshot again, @open sphinx?

[light stirrup]

thnx lily😘

[celest shadow]

Yes the update is already out, @scenic grove.

[celest shadow]

Most likely, @light stirrup. I selected the HD resource pack quality. You may reinstall your game and try again.

[onyx cairn]

That's a case for @distant escarp, or use the support chats in PUBGM MENA, @rigid valve

[celest shadow]

Where did you download the game, @open sphinx?

[light stirrup]

@celest shadow yeah i am downloading now

[open sphinx]

Play store and now did update aswell

[scenic grove]

it says come click here to play metro royale but it says cantnot work still in beta + UCc icon is changed and it sayd 20 min estimate to get into a match Livik

[rigid valve]

@onyx cairn @celest shadow
Okay thanks for your time 🙏

[maiden lagoon]

Try VPN

[celest shadow]

Please delete the game and reinstall it from your Google Play Store again, @open sphinx.

[scenic grove]

and game is restarting again and again and it has updated 10 times already and it is still updating it restarts and updates again

[rigid valve]

@onyx cairn bro Oofy close his DM

[young hinge]

How to update new version in India...

[onyx cairn]

He will answer asap, @rigid valve

[maiden lagoon]

If you update in india high chances ur game will crash every 2 minutes

[rigid valve]

@onyx cairn i hope but his DM is closed

[graceful finch]

The server change period starting from today or after the rank reset?

[maiden lagoon]

After rank reset

[scenic grove]

it says come click here to play metro royale but it says cantnot work still in beta + UCc icon is changed and it sayd 20 min estimate to get into a match Livik and game is restarting again and again and it has updated 10 times already and it is still updating it restarts and updates again

[graceful finch]

@maiden lagoon thank you

[open sphinx]

Again? Ah thats 5Gb data gone 🙈 ok i will do that in some time @celest shadow

[maiden lagoon]

@scenic grove you belong to india?

[scenic grove]

nop

[maiden lagoon]

Then no idea coz in india every player is facing it

After update mostly

[scenic grove]

Okay?

[snow snow]

Someone know how to change from hd mode to low mode like when u enter first time after update

[maiden lagoon]

@scenic grove Probably try reinstalling the game

[alpine flower]

@maiden lagoon its banned in India so don't play is the only answer

[celest shadow]

If you are on limited data, you can try repairing the game first which will take less, @open sphinx.

[maiden lagoon]

@alpine flower it still works perfectly fine for me so why not ✌️

[scenic grove]

Okay @celest shadow can we play metro royale yet ( i am finally in the lobby )

[maiden lagoon]

Ps. I aint promoting people to play in india

[snow snow]

@celest shadow u know how to change from hd mode to low mode? When I enter to inventory I got so lagging

[frigid oak]

hello,
when i can download the new Update 1.1.0 for PC

[celest shadow]

Of course, @scenic grove. The Metro Royale mode is already available to be played, make sure you download the map and resources for Metro Royale first though! It is approximately around 200MB+ in download size.

[lofty tinsel]

Is there anyway to remove people from Recent games from appearing inside my friend list ? This is against my privacy

[scenic grove]

Okay? not working for me

[storm flume]

You can now access #emulator-chat and #emulator-support, @frigid oak. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

You can delete the game and download it again so you will be able to choose the low resource pack quality, @snow snow.

[snow snow]

And would it help to not lag?

[celest shadow]

Hello again, @lofty tinsel. As far as I know, there isn't an option to exclude the recent players from your main friend list.

[scenic grove]

@celest shadow

[snow snow]

Hello again, @lofty tinsel. As far as I know, there isn't an option to exclude the recent players from your main friend list.
@celest shadow true I find it too but any chance to change or delete

[rotund pike]

If i used 1.1.1.1 dns server for playing pubg can got banned

[celest shadow]

It might help, yes, @snow snow. No guarantees though.

[scenic grove]

i am not able to play the new mode i am trying for 2 hours

[snow snow]

Eyy, I have question why in patch notes was written that we can not change server, but it still changeable

[rotund pike]

@celest shadow

[celest shadow]

Noted, @scenic grove. So, you downloaded the game from the Google Play Store/AppStore, installed the resources right as you open the game, downloaded the map + resources for the Metro Royale mode and you cannot access the game mode because of the error. Is this correct?

[rotund pike]

I didn’t get my answer

[celest shadow]

You can change your server once every 60 days, @snow snow.

[scenic grove]

No i am on emulater and on my phone i dont have a option to update last checked 20 min ago

[celest shadow]

Is that the application or are you setting the 1.1.1.1 DNS to your network, @rotund pike?

[rotund pike]

Application

[scenic grove]

and game was restarting again and again and after restart it updated every time not happening anymore and it says to install all mapes again and again

[celest shadow]

I do not recommend you to use that application while playing the game, @rotund pike.

[night cloak]

if i download from official website (pubgm),for downloading obb should i have a wifi connection?

[celest shadow]

For emulator related queries, please use #emulator-support, @scenic grove.

[scenic grove]

okay

[celest shadow]

You do not need to download an additional file or OBB if you download the game from the official website, @night cloak.

You can use a Wi-Fi or Cellular network to download the game.

[rotund pike]

But my network are not fast to play pubg that’s why i am use this

[night cloak]

You do not need to download an additional file or OBB if you download the game from the official website, @night cloak.
@celest shadow then download is only about 600 mb is that enough?

You can use a Wi-Fi or Cellular network to download the game.
@celest shadow thankyou

[celest shadow]

Please refer to subpoint 4.9 in #faq for further information, @rotund pike.

[snow snow]

You can change your server once every 60 days, @snow snow.
@celest shadow but I was changing in settings (where u choose map) two times and it still works
s

[heavy vortex]

It'll download the remaining resources itself on loading screen. @night cloak after the 600mb apk

[celest shadow]

The initial download size on the website will be around ~600MB, @night cloak. You will be prompted to download additional resources on the loading screen.

[night cloak]

It'll download the remaining resources itself on loading screen. @night cloak after the 600mb apk
@heavy vortex oh ok thankyou

@storm flume i contacted but they didn’t help me

[celest shadow]

If you think you have encountered a bug, feel free to report this in #old, @snow snow.

[night cloak]

What to do if the ban is true not for what I did not break what

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[snow snow]

K, last questions? Will be graphic in game/lobby same like before update when I choose low resource pack,..?

[south rapids]

Hey there anyone here to answer some of my questions?

[snow snow]

Hey there anyone here to answer some of my questions?
@south rapids let's ask, if I know I could answer

[south rapids]

I would rather prefer admins or moderators bro thanks tho appreciate your willingness to help

@sand path are you there? Cause I wanna know something rightnow

[snow snow]

I would rather prefer admins or moderators bro thanks tho appreciate your willingness to help
@south rapids ok😶

I suggest to not tag admin

[heavy vortex]

State your question.. Staff will help. @south rapids

[cunning ruin]

how much size is the new update?

[vagrant forum]

About 600mbs on play store.

[cunning ruin]

and will we need to download additional resource packs inside the game once we finish updating

[south rapids]

So my account got hacked and I was able to get into my game account from android by making scr version .99999 and yesterday a customer support representative got into contact with me and I sent everything to him like ss of basic settings and all.

Now I updated my application on IOS device and was able to get access but I couldn’t see the ticket there and when I tried opening game in Android I couldn’t login in cause there was no update in playstore. So, if a customer support representative replies to my ticket how will I be able to get the response and get assist from him??

[cunning ruin]

its technically gonna be the same size on the emulator correct?

[vagrant forum]

Yes, you will need to download one of the resource packs in-game once the game is updated.

[cunning ruin]

okay thanks

[vagrant forum]

Not sure about the emulator.

Try #emulator-support for that.

[south rapids]

@vagrant forum help me with my query please 🥺

[cunning ruin]

also how will we be able to install voice packs in the game as the new pakistani voice pack is being released

[night cloak]

I need help from an official

[vagrant forum]

Voice packs are available in the Downloads section in Settings, @cunning ruin.

@south rapids, try waiting for the update in Play Store. If you don't see the ticket there, try opening a new one.

[timid lark]

Will there be a apk link on instagram ? Cz last time I had download it from the given instagram link ... 🙄

[white nova]

ban for 3650 due to illegal trade item, any clue what is this???

[polar marsh]

@white nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Any Official??

[ebon geyser]

where is the update note please

[jovial flame]

Are GFX tools restricted in Version 1.1?

[storm flume]

Use of unauthorized third-party software or methods, @jovial flame, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[timid kernel]

I have been killed by own teammate.
PUBG take some actions

[vagrant forum]

That's the link of the official website. It remains the same, @timid lark.

The APK on the website has been updated now so you can download it from there.

[timid lark]

That's the link of the official website. It remains the same, @timid lark.
@vagrant forum okay Thnx

[vagrant forum]

@timid kernel, please report them via the in-game report system.

@night cloak, how may I be of any assistance?

[torn folio]

where do i send suggestions

[heavy vortex]

in #old @torn folio

[timid lark]

The APK on the website has been updated now so you can download it from there.
@vagrant forum thnx

[sand path]

Mke? @night cloak

[night cloak]

Hello, I have such a problem, the fact is that when I enter the game, it crashes. I tried through different markets, it worked, but there was an old version, please help me solve the problem

is the new update for ios out?

[onyx dagger]

You need to play the game in the latest version, @night cloak.
Kindly refer to #faq 1.

Try restarting your Device, @night cloak, If the update is still not available for you.

If it's still not, The APK on the website has been updated now so you can download it from there.

[violet mist]

He wants a special invitation to enter metro mode. How do we get this from? @lime juniper

[ionic sigil]

My acc got hacked, Is there any way to get it back? I got this screenshot from a friend. Someone sends this message from account to every ingamefriend. Is there any way please..
Normally I’m login with Facebook but I cant use my Facebook account cause it’s as well.

[scenic grove]

<@&481161015728406538> i bought something in game and its not working

[oblique forum]

Hello, I am an old player in the game of PUBG and I have an account from Season 3, and my account has been stolen and linked to a phone number and I have not been able to cancel the connection. Please help me solve this problem

[scenic grove]

refund me

[storm willow]

Contact ingame customer support @oblique forum

@ionic sigil Contact Facebook support and recover your Facebook/linked account.

All account related issues are handled by ingame customer support.

[ionic sigil]

@ionic sigil Contact Facebook support and recover your Facebook/linked account.
@storm willow I tried but I can’t contact Facebook support I get an error every time with any devices

[storm willow]

@scenic grove can you explain briefly?

[oblique forum]

Contact ingame customer support @oblique forum
@storm willow I waited more than three days, and no response

[storm willow]

Nothing we can do @ionic sigil Account Security is your own responsibility, you may try contacting ingame customer support.

Same for you @oblique forum

All account related issues are handled by ingame customer support.

[oblique forum]

Same for you @oblique forum
@storm willow They advised me to contact them via discord

[night cloak]

need help

[storm willow]

Do you have the screenshot? @oblique forum

In which they tell you contact discord team?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[next scaffold]

why cant i change exit button after update

[storm flume]

Hello, @next scaffold!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[lavish creek]

Why does it keep loading and does not want to download in app store

[scenic grove]

i bought a andy voice in game its not working i thought maybe lag i am restarting my pc and let me try again

[night cloak]

why cant i enter metro royal

[oblique forum]

Do you have the screenshot? @oblique forum
@storm willow

Do you have the screenshot? @oblique forum
@storm willow It is very Arabic

[scenic grove]

i am a emulator player so where should i put my refund issue

[olive dove]

@lavish creek check you internet connection and that you have enough space on your device.

[lavish creek]

ok

[storm willow]

@olive dove ^ above one please from @oblique forum

[lavish creek]

everything looks fine, i have 60gb extra space and internet connection works

[polar marsh]

@iron breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lavish creek]

everything looks fine, i have 60gb extra space and internet connection works

[torpid falcon]

So I just downloaded the metro royale pack after updating my game, but it says it in beta and I cant play it since I havent been invited, so is there a way to get into this beta or we just have to wait for it to become public?

[scenic grove]

helppppp me i am a emulator player new mode is not working for me things i bought for money in pubg are not working for mee its about real moneyy

[storm flume]

Hello, @torpid falcon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Can i remove recent players from the friends tab?

[jovial flame]

helppppp me i am a emulator player new mode is not working for me things i bought for money in pubg are not working for mee its about real moneyy
@scenic grove

[scenic grove]

yes?

[jovial flame]

Nothing, I jus found it funny.

[storm willow]

@scenic grove @night cloak #old

[shadow sky]

Please fix that Driving Exit Button issue.. I lost 42 points .. today I was thinking for conqueror .. but ruined with vechle fall.. sucks ...

[grand barn]

why is may ping in lobby is so hight alway reconnecting and icons dont pop out becauese of that reconecting issue

also lag

[storm willow]

@shadow sky please post in #old

[olive dove]

@oblique forum
My DMs are open feel free to contact me so i can follow up with your issue.

[grand barn]

i tried playing other games and my ping is normal

[storm willow]

Try repairing your app once, which region? @grand barn

[grand barn]

asia

[storm willow]

Country?

[grand barn]

philippines

[slow roost]

is retro royale limited time gamemode or permanent ?

[onyx dagger]

Feel free to report in #old, @shadow sky.

[storm willow]

Repair your app once and change DNS as in #faq 4.5 if problem persist. @grand barn

[untold hound]

No news about 90 fbs problem

[olive dove]

@untold hound #emulator-support

[untold hound]

@olive dove
Problem in pubgm not in emulator

[jovial wolf]

Hello mods regarding the server switching info my friend from HK when we play together although we 3 get connected to the indo lobby cause of him we get connected to the HK lobby all the time does these patch means that the hoster server is prioritize now and we will not be connected to HK lobby all the time?

[olive dove]

@untold hound
Feel free to give feedback regarding this issue in #old

[warped parcel]

Is having an inappropriate picture against Pubg tos? Do they monitor that?

[storm flume]

Please refer to this channel's pinned messages for further information, @jovial wolf:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[olive dove]

@warped parcel you can report such violation through in-game report system.
Go to the player profile and click report and give reason for your report.

[warped parcel]

Thank you

[olive dove]

You are welcome 👍

[autumn ivy]

Someone please forward my suggestion:
Make it so there aren't real players in metro royale to make it a survival fun game instead of a skill based game, there are already enough skill based game modes in PUBG I feel like you just ruin metro royale by adding real players. Thx!

[night cloak]

if i forgot to download hd content what should i do to get it back?

[olive dove]

Feel free to give feedback regarding metro royal, @autumn ivy in #old

[light stirrup]

i need help i have download hd option storage but i cannot see ump skin in redeem store

[flat timber]

Is there a problem on iOS cause I can’t update ???

[olive dove]

@night cloak you can download it from settings.

[night cloak]

@olive dove thankyou

[sour osprey]

@flat timber Check ur Storage capacity

[olive dove]

@light stirrup repair your game if the issue remains, please report through the game or in #old

[flat timber]

I got space bro my storage has space

[night cloak]

@night cloak you can download it from settings.
@olive dove then i can change from low spec to hd whenever i want right?

[olive dove]

@flat timber what is your region?

[flat timber]

I live in Dubai

[olive dove]

@night cloak downloading the HD pack. will set your game on the HD specs, to return to the low spec you will have to repair your game.
So make sure which one you want to use.

[tidal river]

How big is the update for ios

[flat timber]

I press on update and it starts to load and than it stops

[night cloak]

@olive dove oh thankyou

[untold hound]

• The metro team-up platform is limited to mobile devices for now AND 90 fps is bugged due to an in-game update which gives u combat/lobby option in game . It cant be fixed or helped with from our side , u must wait for pubgm devs to push an update to enable those feature

[tidal river]

My pubg isn't updating

It loads then just stops

[flat timber]

@tidal river iOS?

[tidal river]

Yeah

[flat timber]

Bro its working now

[tidal river]

Thanks I'll go try

[light stirrup]

@olive dove if i try with vpn to login

to your country to check redeem store whts your country as i am from pakistan and my friends also not see ump skin

[olive dove]

@light stirrup we do not recommend using vpn.

[tidal river]

Nope still not working

[light stirrup]

@olive dove iam using for just login not for playing

i know vpn usage is not recommended but i want to get ump skin

[tidal river]

Dammit man anyway to fix the update thing for ios

[storm willow]

@tidal river region?

[tidal river]

South Africa

[night cloak]

My Twitter account was linked to a PUBG Mobile game, which is the first account that was linked, after which the Twitter account was hacked and the hacker canceled the link and then my Twitter account was restored, but unfortunately my account does not exist. I paid a lot of money on my account and I have all the payment receipt and I contacted customer service inside the game and they did not help me And please return my account

[storm willow]

Not downloading update in App Store ? @tidal river

[tidal river]

I'm trying to download it there, but it loads and then just stops.

[storm willow]

@night cloak Nothing we can do here, contact ingame customer support.

[night cloak]

@night cloak where ??

[storm willow]

@tidal river try different network preferably WIFI, or try using DNS changer or manual configure as in #faq 4.5.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[tidal river]

I'll go check it out thanks.
@storm willow

[worldly charm]

Hey i need suppoet

[steady canyon]

Can any one give me link from gpubg website for 1.1 update please?

[night cloak]

@storm willow Their in-game service is very bad, and they didn't help me and they think that I want to unlink the account!

@storm flume Their in-game service is very bad, and they didn't help me and they think that I want to unlink the account!

[vapid badge]

Game is stuck at this screen while updating 1.1

[worldly charm]

I bought prime plus but after the update they ended my prime plus what can i do ?

[shut dagger]

@worldly charm pay

[tawny zenith]

Fix issue where people from recents appear to be my friends. Looks like they automaticlly added in some way.

[storm willow]

@night cloak you can send feedback about Customer support in #old with screenshot and explain your view.
Still your problem can only be solved by ingame customer support.

[worldly charm]

Man i paid

They cut the money from me

[shut dagger]

Pay again

[night cloak]

@storm willow ther told me right in #questions

[wispy sigil]

no events are showing up in my game... i play KR version btw

[worldly charm]

No sir its not

[vagrant forum]

@tawny zenith, it's not a bug. They added that recently. Feel free to share your feedbacks in #old and fill the survey form posted in #news.

[vapid badge]

Game is stuck at this screen while updating 1.1
@vagrant forum

[storm willow]

@night cloak all account related issues are handled by ingame Customer support. No other option

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @wispy sigil.

[snow snow]

When will be rp16?

[worldly charm]

İ bought it last month and they said we gonna cut the money on 8 november but they cut the money on 7 november than i said okay i can use for a month to but after this update it ended

They cut the money twice

[vagrant forum]

Try using a different network connection.

[worldly charm]

Yes it renewed at 7 november

[vapid badge]

Normal stuck for almost 1 hour kindly let @vagrant forum answer tried changing internet connection it doesnt works

[snow snow]

Oh

[lean helm]

why it shows im bronze 1??

[night cloak]

@storm willow Why is it always this bad way?!?! Why is there no service to speak to an employee directly ?!

[vagrant forum]

Which android version are you using, @vapid badge?

[vapid badge]

@vagrant forum 10

[worldly charm]

İ contacted but they didnt even give anything they didnt answer

[vagrant forum]

And where did you install the game from?

[storm willow]

@night cloak as said earlier please feel free to send your thoughts in #old
We (discord staffs) are just volunteering the community to help on basic issues.

[worldly charm]

How can i contact them any other way ?

[elder kite]

Guys i have a question i want to register for new metro tournament habe anyone idea how i do that?

[tidal river]

Finally, It's updating! Had to turn my wifi off and on. Thanks for the support.

[lean helm]

why it shows im bronze 1?

[warped parcel]

Why does the game always show 'Metro Exodus Prologue' when i open the game .

It's really irritating 😅

[worldly charm]

Okay i will try again thx for support

[vapid badge]

@vagrant forum ?

[night cloak]

Best update in my history of pubg really appreciated 👍

[storm willow]

You’re welcome @tidal river

[tidal river]

[storm willow]

@night cloak #old

[lunar spindle]

New update is awesome 😁😆

[safe cliff]

Hi guys, could you help me. At 11:37 pm Moscow time, my pubg mobile account was blocked for 10 years. I have not violated any clause of the user agreement.
my id 5587451453
my nickname is yvSWAT

[polar marsh]

@safe cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elder kite]

@night cloak the problem ist that this tournament is official and they talked about it in the instagram on thier official account thier

There

[polar shell]

There are many hacker still in pubg they are killing us and it is so hard in pushing in hacker lobby @lime juniper

[storm flume]

Hello, @polar shell!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cursive oxide]

Any fix for car exit button?

[elder kite]

@night cloak thank you for you support i will wait for that you should but go to the pubgmobilemenaofficial on insagram they posted this there bit where should me register or like that i dont know

[vagrant forum]

And where did you install the game from?
@vapid badge

[storm flume]

Hello, @cursive oxide!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[twilit widget]

@wispy sigil i have the same problem

[cursive oxide]

@storm flume oh ok

[pine nexus]

how to participate in the beta

[ripe horizon]

My var got invisible 2 times in game and i have recorded video on ny channel what is thia glitch it was visible for my players but not for me

[lethal notch]

i need help here i download the new version of pubgm on gameloop they asked me to choose low graphics or high graphics resource pack which one should i choose @here

[storm flume]

You can now access #emulator-chat and #emulator-support, @lethal notch. Revert this at any time by sending .emulator in #481204134859505684.

[mystic ember]

Can’t change my region from Saudi Arabia to back Pakistan it ask for verify through number added number and verification code after that error msg show requires valid UID after that tried to send again verification code but can’t receive the code need solution

[storm flume]

You can apply for the PUBG MOBILE beta program here, @pine nexus:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[olive dove]

@pine nexus the beta testing period is finished you may try to join the next one.

[storm flume]

Hello, @ripe horizon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.