questions

[night cloak]

@night cloak It’s not available to public.

:(

[polar marsh]

@old apex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chrome coral]

Why does In-game support take so much time to respond..??

[onyx dagger]

Kindly refer to #faq 5.4, @chrome coral.

[chrome coral]

It's been more than 72hrs.. I haven't received any reply yet...!!

[onyx dagger]

Kindly refer to #faq 5.4, @chrome coral.

[still nexus]

Hello team,
I'm PUBGM GLOBAL user from india and I have 550+ UC in my account so what will be done with it.

[storm flume]

Please refer to this channel's pinned messages for further information, @still nexus:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[spice flint]

Hi I want report player and I have proof

[vagrant onyx]

Hello,@spice flint !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[spice flint]

player was allied with other player in classic solo mode

I have video and screen shot

That cheat right?

[novel field]

Anyone please Elaborate this..
the 2nd part

[polar marsh]

@jolly spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat moat]

i have a problem with 90 fps . its working normaly with my main acc but when i log in with other acc it give me only 60 fps only 90 fps with my main acc
can anyone help ?

now even my main acc no 90 fps only 60

anyone can help me please

[celest shadow]

We do not tolerate players who does team-ups. Please use the in-game reporting function to report the player, @spice flint.

If your account was reported by other players for suspicious activities and the system detects abnormalities in your account, it will display Not Ranked in the ranking section, @novel field. Hence, you will not be able to participate in the ranking section to achieve the Conqueror rank.

[storm flume]

Hello, @flat moat!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[novel field]

If your account was reported by other players for suspicious activities and the system detects abnormalities in your account, it will display Not Ranked in the ranking section, @novel field. Hence, you will not be able to participate in the ranking section to achieve the Conqueror rank.
For how Much time? will it Be Sort Out in New Season

[woeful charm]

I want to choose the country of my account, but I cannot find the option to choose the country 😩

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @novel field.

[celest shadow]

Can you provide me with a screenshot of your settings menu, @woeful charm?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woeful charm]

Ok

@celest shadow ☝️🥺

[bronze lake]

I was given a survey. I did. Buy still ping is too much high. I am from Bangladesh. Please help

[celest shadow]

Your PUBG MOBILE account was created in one of the EEA regions; due to the government restrictions and laws, the Change Country/Region option will not be available to you. You will need to create a new account—outside of the EEA regions—to be able to obtain this option, @woeful charm.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @bronze lake.

[bronze lake]

My connection has no issue. I tried other games and they are running very smoothly. But when it pubgm its showing high ping.@polar marsh @storm flume

[polar marsh]

@bold sandal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woeful charm]

@celest shadow I did this with the hurry, while I am not outside of the European Economic Area, can you help me to adjust my account again?

[celest shadow]

Unfortunately that would not be possible, @woeful charm. Please contact the in-game customer service for further assistance in this regard, refer to subpoint 5.3 for further instructions.

[woeful charm]

@celest shadow I am from the continent of Asia. Is this why I don't find the reward challenge effective?

Bonus Challenge

Yes

[celest shadow]

Could you elaborate please?

[woeful charm]

The Bonus Challenge event is not available in my account, even though I am located on the continent of Asia

[storm flume]

Please refer to this channel's pinned messages for further information, @woeful charm:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[woeful charm]

@storm flume I do not understand

[celest shadow]

Please refer to this pinned message, @woeful charm:

#questions message

(Click on the link to be redirected to the message)

[woeful charm]

@celest shadow He brought me back to the same conversation

We would like to inform you that the Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions to make our players experience a great gaming environment. We request you to please be patient and stay tuned to the game as it will be available soon.

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.

[celest shadow]

That's it.

The Bonus Challenge is not available for the time being, @woeful charm.

[woeful charm]

@celest shadow Thank you for your patience. Have a nice day

[celest shadow]

You are welcome, likewise.

[sinful hedge]

I want the email or video upload link for cheaters

[storm flume]

Hello, @sinful hedge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lyric tide]

@lime juniper
I need your help

My friends account hacked by someone so please help regarding this situation
Hacker used Facebook id password and thn they disable the Facebook account @lime juniper

[flat moat]

why 90 fps is not runing anymore ?

[night cloak]

sometimes in game my voice repeat from other mic only mine not other player can somebody tell me why this happend? i have changed my headphone 4 times but result same other person also change handfree

[celest shadow]

Please refrain from mentioning Error 403, @lyric tide. You may state your issue here and wait for someone to assist you.

You should contact our customer service for further assistance in this regard, and the customer service of your social media account in question.

▫️ https://www.facebook.com/help

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[flat moat]

i was using 90 fps and it was fine but after update i cannot use it anymore why is that ?

[night cloak]

Emulator, @flat moat?

[stuck sedge]

I have logged in PUBG global account and KR account with the same Facebook account. When PUBG mobile india comes, will the global account be available?

[flat moat]

@night cloak yes

[night cloak]

Please use #emulator-support, @flat moat.

[flat moat]

they didint help me

they dont give a clear answer

[night cloak]

yes

They do please use that channel.

for me also same probleam

You can use #emulator-support.

They’ll answer your query now please move, @night cloak

Move.

no one is answeirng

patience

why are u deleting my messages

They’ll answer your query now please move, @night cloak

how much time should i wait yarrr

1 hour or 2 hour sir i have to stream now my subs are waiting

#735483472432594994 subpoint 1.7 is why your messages are being removed.

please help me sir please\

@night cloak reply sir

@loud salmon helo pls

[sand path]

How may I help you, @night cloak

[vagrant forum]

Not all staff members specialise in dealing with emulator related issues, @night cloak. Please state your issue in #emulator-support instead and wait for one of the staff members to respond.

[night cloak]

Not all staff members specialise in dealing with emulator related issues, @night cloak. Please state your issue in #emulator-support instead and wait for one of the staff members to respond.
@vagrant forum ok sir

Not all staff members specialise in dealing with emulator related issues, @night cloak. Please state your issue in #emulator-support instead and wait for one of the staff members to respond.
@vagrant forum when will pubg unban in india

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

help

[willow wren]

can anyone help

[sand path]

Wait

[willow wren]

@sand path I need help

[vale arrow]

We suffer from some burnt out fair play. Please create some honest games. Thank you everyone at Pubg mobility.kissing_heart

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @willow wren. Remember to read through #faq before asking questions in the support channels.

[night cloak]

why DDOS attack me???@sand path

[willow wren]

I still got 325.20 hkd , but pubg said I only had 30.20 hkd

[sand path]

Google takes time to sync sometimes.

[willow wren]

@sand path I had purchase the money for few weeks

[sand path]

Please cross check if the same google account is appearing inside the game. If not log out of all the other accounts and then try.

[bitter quiver]

Iam having this issue

Does anybody have idea about this ?

[little rose]

Hello, I cannot log in to the game when registering through a G-email. A new account appears, knowing that the email is linked from the second season. Anyone who knows the solution

[quick pewter]

is the season 15 skin for the rest of my pubg time or is it just for the season

[little rose]

Does anyone know the solution

[night cloak]

Which skin, @quick pewter?

[shadow ridge]

how much time bonous challenge back inUSA server

[night cloak]

Make sure you’re logging in with the correct address, @little rose.

[storm flume]

Hello, @bitter quiver!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[quick pewter]

@night cloak the season 15 one which you get at reaching gold

[night cloak]

That’s just this season, @quick pewter.

[quick pewter]

ok

[shadow ridge]

season have to almost end and bonous challenge not come in USA server

[storm flume]

Please refer to this channel's pinned messages for further information, @shadow ridge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[shadow ridge]

bonous challenge back in USA server in this season 15 yes or no

[celest shadow]

Please refer to the pinned messages of this channel, @shadow ridge.

[shadow ridge]

but pin massage has 18oct latest update

for bonous challenge

[night cloak]

The information is still the same.

[nova ore]

When will I get my uc 😫

😢 which was been redeem by bonus challenge redeem page

[little rose]

@night cloak Email address is correct please help me

[night cloak]

You’ve been advised multiple times, @nova ore. No need to come here all the time and repeat the same query.

What login method are you using, @little rose?

[little rose]

@night cloak Gmail and phone number When registering with GMail, a new user appears, and when registering via a phone number, I do not receive a code. Verify what problem

[nova ore]

But @night cloak pubgmobile not take action on the problem which I face and I not got my 100 uc. 100uc cost is up to 150 rs why should i buy now u are not solving my problem is this scam😢

[little rose]

😩 😩

[nova ore]

Just reply me will I get my uc or not and till how many days I should wait because pubg is merged in kraften will they solve my problems

[shadow ridge]

latest update for bonous challenge in USA server pin massage have 18oct

[nova ore]

Some new update should be there of pubgmobile are they working on our problem or not@shadow ridge

[night cloak]

Refer to this channels pinned messages, @nova ore. That is the only information regarding bonus challenge.

[nova ore]

Always u can not tell us same @night cloak there should be new update

[shadow ridge]

pin massage have older new update tell me bonous challenge in USA

u only ans bonous challenge back in USA season 15 yes or no

[night cloak]

That’s the latest update if there are anymore announcements made they’ll either be listed in this channels pinned messages or #news, @shadow ridge @nova ore. You may move now, thank you.

[shadow ridge]

u r only waist my time not ans my question

[little rose]

@night cloak plas

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[shadow ridge]

thanks for waist my time

[celest shadow]

There is no ETA on when the Bonus Challenge will be available again, your questions has been answered so please move to a discussion channel, @shadow ridge.

[little rose]

Hello, I cannot log in to the game when registering through a G-email. A new account appears, knowing that the email is linked from the second season. Anyone who knows the solution@celest shadow

[celest shadow]

Which version of the game are you using, @little rose? Global or KR?

[little rose]

@celest shadow Global version

[willow wren]

[little rose]

@celest shadow Please help me. I play from Season Two and spent a lot of money on the game

😫

[celest shadow]

There is a possibility that your login method has been unlinked, @little rose. Do you have any other linked social media accounts to use to log into your PUBG MOBILE account?

[little rose]

@celest shadow No, just your email address and phone number. How can I return the email link?

[celest shadow]

You do not have social media accounts such as Facebook, Twitter or Google Play linked to your account, @little rose?

[little rose]

@celest shadow The Facebook account was linked, but it was canceled more than two months ago

[celest shadow]

Noted.

[raven oracle]

I need some help, my pubg mobile account has been hacked and it’s still linked with my Facebook so I can access my account with it. I want to unlink my email because that’s how they are using it. I have no access to that email anymore. How do I unlink my email? I have tried talking to the customer support on the app but no one replies

[little rose]

@celest shadow Sorry for bothering you, but I hope for help from you

[shy arrow]

is metro royal in global pubg mobile??

[celest shadow]

Are you 100% sure that the e-mail you are using is linked to your PUBG MOBILE account, @little rose? Can you please check your G-mail, search for the keyword PUBG MOBILE and search for the e-mail as shown below. This is to ensure that you actually used the same e-mail to link it with your PUBG MOBILE account:

It is in the BETA version, @shy arrow. You can test it out there.

[shy arrow]

how can i go there@celest shadow

[celest shadow]

Are you on Android or iOS, @shy arrow?

[shy arrow]

android.

[raven oracle]

I need some help, my pubg mobile account has been hacked and it’s still linked with my Facebook so I can access my account with it. I want to unlink my email because that’s how they are using it. I have no access to that email anymore. How do I unlink my email? I have tried talking to the customer support on the app but no one replies
@raven oracle I need some urgent help please.

[celest shadow]

You may download the BETA version of PUBG MOBILE here, @shy arrow:

https://web.gpubgm.com/m/download_android.html

[little rose]

@celest shadow I am very sure because the same email is linked from the second season

[shy arrow]

okkkk tnx...i am trying

[celest shadow]

Please ensure that you have at least 7-8GB of free storage space before installing it, @shy arrow.

[night cloak]

Please contact in-game support, @raven oracle. When doing so please follow the screenshot below as a guide.

[celest shadow]

I advise that you check it again through from G-mail application, @little rose.

[raven oracle]

I have done that already. They’re not replying on time, they’re taking 2 days for a single reply

[shy arrow]

so bad with u@raven oracle

[raven oracle]

And that’s not helping because they would be able to unlink my Facebook in a week and then I’ll lose my account. That account is almost worth a fortune @night cloak @celest shadow

I can’t let these hackers take my account away

[night cloak]

Please refer to #faq subpoint 5.4, @raven oracle.

[raven oracle]

I’m legally obliged to sue tencent too

[night cloak]

Account security is your own responsibility not tencents.

[little rose]

@celest shadow I sent more than 10 messages. Nobody answers. Can you send the company to return the email link?

[shy arrow]

is metro royal version not come in global pubgm?

[raven oracle]

Really? Then if someone hacks into my account and I’m unable to unlink that email, is that the responsibility of me or tencent?

[night cloak]

It is in the BETA version, @shy arrow. You can test it out there.

[raven oracle]

If I could unlink my email, I wouldn’t be talking to you right now

[shy arrow]

ok@night cloak i just told that is it available in global?

[raven oracle]

And your customer support is so good, that it takes a fortune of time to reply, they reply to a lot of requests? I get that but if they have to take 2 days, they better hire some more people for the same rather than asking me to wait patiently and reminding them again and again(which I clearly have been)

[night cloak]

Please contact in-game support, @raven oracle. Avoid providing your account details too any unofficial sites. Eg. “free UC” “free gun skins”.

[raven oracle]

I don’t do that.

[night cloak]

I said “avoid”.

[raven oracle]

And yes, I have been trying to contact customer support and I don’t seem to be getting a response from them either

[shy arrow]

@night cloak i think he spend much money

[night cloak]

Contact in-game support we cannot help you here, @raven oracle. Feel free to give your feedback regarding the in-games support in #old.

No need for unnecessary comments please, @reef crown.

[raven oracle]

Yeah don’t be weird and search up free pubg skins in google
@reef crown considering the amount of money I’ve spent on this game, I don’t think I’d be going to get free skins.

[night cloak]

Move channel now, thank you.

ok@night cloak i just told that is it available in global?
@shy arrow, only available in BETA for now.

[celest shadow]

Yes, the Metro Royale mode will be released on the Global version, @shy arrow. For the time being, it is only available in the BETA version. Please refer to #news.

[little rose]

@celest shadow How can I contact the company

[night cloak]

Please refer to #faq subpoint 5.4, @little rose.

[little rose]

I think this Discord is company-specific, why doesn't someone transfer problems to a company and simply dissolve

[nova ore]

What it mean on bonus challenge redeem page

[celest shadow]

We, as Discord staff only manages the Discord community. We are not affliated with Tencent Games and its customer service. Please refer to subpoint 5.3 for further instructions on how you can get in touch with the customer service for further assistance, @little rose.

[nova ore]

@celest shadow pubgmobile in game support reply but what it mean

[celest shadow]

You may refer to the pinned messages of this channel for further information, @nova ore.

[nova ore]

Reply the screenshots I send

[little rose]

A company of this size and they do not have anyone should tell about the problems this steal from the users I am grateful for your effort

[brazen oriole]

I want download link of Pubg mobile 1.0.1 for iPhone

[clear spindle]

Refer the pinned message in #news, @brazen oriole.

[gentle moon]

When can i register my crew for crew challenge ? And when is the next crew challenge?

[clear spindle]

No ETA.

[shadow ridge]

no one rply i readeem uc pack in bonous challenge but bonous coins deduct but uc not transfer in my account no one rply in-game how much time uc transfer in my account plz help me out

[storm flume]

Please refer to this channel's pinned messages for further information, @shadow ridge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[brazen oriole]

I don't find any link @clear spindle

[clear spindle]

#news message

[gentle moon]

When can i register my crew for crew challenge ? And when is the next crew challenge?

[shadow ridge]

i already wait 15 days plz tell me how much time uc transfer in my account pin msg older 18oct plz help me out

[clear spindle]

No ETA, @gentle moon .

[gentle moon]

Thanks

[clear spindle]

You may contact the in game customer service for further, @shadow ridge There's no ETA for that too.

[shadow ridge]

only tell me plz my account problem solve before season 15 yes or no i cannot buy royal pass season 15 plz only tell this

[clear spindle]

#questions message

[brazen oriole]

Thank you

[shadow ridge]

plz only tell me this@Rock47

[clear spindle]

#questions message

[tawny zenith]

Can someone help. Whats the code? I tried PUBGMOBILE like all my friends did, it didnt worked.

[deep valley]

What is the solution of this?

My account was hacked and now it's showing that my account was logged in with the newer version of the game . But there's no update of the game

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @deep valley.

[clear spindle]

@tawny zenith ,Feel free to ask about that in #pubg-mobile.

[tawny zenith]

@clear spindle Im trying it for two days.

[clear spindle]

:(

[heavy vortex]

Worked for me after 12 times or something.. Keep trying

[polar marsh]

@tawdry cargo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to this channel's pinned messages for further information, @prisma dagger:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[prisma dagger]

Which?

[clear spindle]

You'll see when you check the pinned message.

[prisma dagger]

@clear spindle I check

[clear spindle]

Then you got the answer.

[prisma dagger]

@clear spindle I can't see any pin releted my question

[onyx dagger]

The latest pinned message, @prisma dagger.

What is the issue, @brisk pewter?

[prisma dagger]

Yea got it @onyx dagger

[onyx dagger]

Alright then.

[vagrant forum]

Can someone help. Whats the code? I tried PUBGMOBILE like all my friends did, it didnt worked.
@tawny zenith, instead of pressing the arrow on your keyboard, click somewhere else on the screen after writing the code and then click on the Unlock button.

[umbral kettle]

My account has just got hacked by someone how I can get it back

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @umbral kettle.

[night cloak]

Pubg Mobile New Update ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[night cloak]

I want report a hacker

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Thx

I need the link to report a youtube channel promoting pubgm Hacks

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

[night cloak]

There is an issue in form

[clear spindle]

No, open the YT channel via the browser and then report.

[night cloak]

No, open the YT channel via the browser and then report.
@clear spindle thanks

[clear spindle]

You need to enable the desktop browser mode.

[night cloak]

Issue solved

[storm flume]

Please avoid going off-topic, @slow bridge. You may have unrelated conversations in #chat.

[weak girder]

@storm flume hay !I am from India ,My ID HAS BEEN RESTRICTED BUT WHY MY FRIENDS ID ARE RUNING SMOOTHLY RESTRICT THEM TOO .

[storm flume]

Please refer to this channel's pinned messages for further information, @weak girder:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sharp surge]

Hey, I lost the link to my PUBG account. Can someone help me please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sharp surge.

[sharp surge]

I called them but they didn't help me

[clear spindle]

Unfortunately we cannot help you with account related issues.

[glad nymph]

When pubg gonna unban in india

@clear spindle answer

[storm flume]

Please refer to this channel's pinned messages for further information, @glad nymph:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[reef wagon]

Hello does anyone know where i can get pubg mobile beta ?

[night cloak]

When pubg mobile will get unban in india? Plz tell

[flint moon]

i need support from PUBG MOBILE about my account

[remote falcon]

@clear spindle

Bro i am facing ping issues

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

It's something related with your internet connection.

[remote falcon]

No my internet connection is good

I use WIFI and its good

[clear spindle]

@reef wagon go through the pinned message in #news you'll find the link.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @flint moon.

[clear spindle]

Try restarting the router.

[remote falcon]

Already done but in my game lobby it shows 80 which is green but when i enter a match ping becomes 296 and 240 plus

[spark whale]

I just spined the treasure and it kinda cost me 30 uc but when me friend he got an extra treasure voucher worth 50 Uc and I didn't got it this new treasure voucher is not that good

[celest shadow]

Can you show me a screenshot, @spark whale?

[merry dust]

Please help. I'm trying to unlink my account. The error I get is: The platform you want to unlink hasn't been linked for long enough.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @merry dust.

[spark whale]

They should give me a 40 uc treasure voucher just like before

[orchid estuary]

My friend need help because someone Haker Facebook account and haker pubgmobile i need help please 😔

[celest shadow]

I believe you have used up your discount voucher on the first spin, @spark whale.

[spark whale]

Look he got an extra 40 uc voucher because he spent 30 uc and didn't get that

Pubg actually give 2 voucher one worth of 30 uc and another of 40 uc

[celest shadow]

Did he get both of the vouchers when he clicked on the hidden button in the Banquet Treasure section, @spark whale?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @orchid estuary.

[spark whale]

He got 30 at first and then he used it

And he get another 40 voucher from it

And I actually did the same

[heavy vortex]

He might have got another one from events section..

[spark whale]

But I didn't get the another one

[heavy vortex]

It depends on the amount spent..

[spark whale]

He spent 30 uc and I did the same

[heavy vortex]

One everyone gets in the start in mail or Easter Egg... Then 2 more if a specific amount spent from events section

[spark whale]

I am actually telling u I did the same way and same amount was used but I didn't get it

[heavy vortex]

There are 2 treasure spins. Both of u might have opened in different one. Which affected the amount spent on because both the spin have 2 different first draw amount. And you didn't get the second one.

[spark whale]

I ACTUALLY did the same treasure bro

Look at the screen shots bro

[heavy vortex]

Can you show screenshot of events section

[heavy vortex]

This isn't the events section.. It's the treasure spin

[spark whale]

And this is screent shoot of the youtuber

[celest shadow]

You can collect a free discount voucher, on Monday, in the events section, @spark whale.

He might have collected that.

[little holly]

Any one help me

[celest shadow]

How can we help you, @little holly?

[spark whale]

He collected from the treasure wait let me send u that video of youtuber

[slow bridge]

Uff

[heavy vortex]

From your in game lobby.. Click on events and send ss. @spark whale

[little holly]

@celest shadow I remove the game and download now I can’t download tdm

[celest shadow]

Please try to repair your game while using a stable Internet connection, @little holly.

[little holly]

@celest shadow like now I’m using bad internet If that the problem

[spark whale]

Why cant I send a video here?

[onyx dagger]

Kindly state your issue, @slow bridge.

[celest shadow]

That could be the issue as well, @little holly. Please use a stable connection.

Links are not allowed, feel free to DM me, @spark whale.

[spark whale]

Look I just tryna say that this drop doesn't came on my screen?

And from here he collected two times

And I did one time and we actually spent the same amount of uc in the same treasure are u clear NOW?

And this is my perspective

@celest shadow clear now?

[heavy vortex]

you can't get two times from it..

[glossy sable]

lamo

[celest shadow]

You can only get it once, @spark whale. Your friend must have collected another voucher from events that he had.

[spark whale]

Go check it

And see how many times he collected it

[flint moon]

Please contact the customer service via the in-game settings for further assistance, @flint moon.
@storm flume slow rep

[novel wigeon]

when was crew games start in Pakistan

[clear spindle]

*will

and no ETA for that.

[novel wigeon]

🙁 okey

[misty umbra]

Are links not allowed here?

[clear spindle]

Well you just checked that.

[storm flume]

Your level is defined by your Discord server activity, @misty umbra. Sending messages in the server (except in #481204134859505684, #481426158601371654 and #558482073355157520) will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to stream video.
:white_small_square: 20 | <@&440672686729854987>: Ability to change nickname.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to use external emojis.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

[misty umbra]

Bruh

[clear spindle]

[clear spindle]

That's Discord cache.

Restarting will fix that.

[misty umbra]

I see

[tired void]

Re: [29213136] Dear Sir/madam, The glitch is running in bonus challenge redeem centre plz solve it, while I redeemed(1000+5000points) system busy came after that my points are deducted so please solve this problem as soon as possible thank you. PUBG ID : 5140067413 DEVICE: REALME XT PUBG NAME: RADĪIĪLOKI Country region: USA(in game) My country: INDIA Cellular Data I still didn't received my uc please send my uc I have to purchase Royal Pass The season is ending

[storm flume]

Please refer to this channel's pinned messages for further information, @tired void:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[storm willow]

@misty umbra what’s the issue?

[misty umbra]

Bug with compact drone

When you use one, you can't run or crouch down until you use all of them

[tired void]

@storm flume yeah! I saw but still I didn't received 13days over.

[storm willow]

Please explain the issue precisely and post in #old with video and other details such as Char ID, region, device in a single message @misty umbra

[misty umbra]

Ok, thank you

[night cloak]

Pubg unban in india or not

[storm willow]

#questions message @night cloak

@tired void you can try contacting ingame customer support.

[tired void]

@storm willow tried but they said same what we have in pinned msg in this channel

[storm willow]

Region?

[night cloak]

Anyone know how to solve this so I can login? I've tried so many solutions none have worked.

[storm willow]

@night cloak contact ingame customer support

[night cloak]

Any template? On how I can for this problem?

Hey PUBG Mobile support team , my account in the game was blocked without warning. For no reason I did not violate the terms and conditions of the game
‏ I don’t not accept this ban because I have paid large sums of money in my account
By the way, two days before the ban, I told you that my account was hacked، but you did not respond to me and as a result of your delay, the hacker used prohibited programs to ban my account. I can’t wait 10 years it’s too much and unfair please un banned my account I didn't break your rules and I . Request and wait for your response anxiously .
ID : 5164080459
Ban date : 26/10/2020

‏Please check my information in your database because iam not banned but i found message said that i banned for 10 years , please sure about my account information in your database because i didn’t take any ban and my account still have the
‏rank
‏ I paid large sums on my account and I cannot leave it, if u can’t unban my account at least you can reduce the duration of the ban because 10 years is too much

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[small ravine]

Hello, the PUBG team..I am having a problem when linking the e-mail so that it appears for me to be written in a (Chinese) language, and I don’t know what is the solution?

[night cloak]

Try changing language in settings?

[small ravine]

same status..

[mystic zephyr]

61002403066
Report this player

[clear spindle]

Try after a few hours, @small ravine.

[storm flume]

Hello, @mystic zephyr!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[viscid nest]

Is it real pubg will un ban 10 nov in india??

[hazy juniper]

@viscid nestafter dec

[viscid nest]

@hazy juniper confirm✅ ???

[hazy juniper]

Krafton will merge to pubg on Dec I think

[storm flume]

Please refer to this channel's pinned messages for further information, @viscid nest:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[viscid nest]

@hazy juniper 👍

[small ravine]

I have tried and it shows me Failed to use the transaction

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @small ravine.

[feral spire]

#emulator-support

[small ravine]

With regard to customer service, the employees did not communicate, they contacted the robot..and they found no solution for us!☹️

[robust trellis]

#emulator-support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @robust trellis. Remember to read through #faq before asking questions in the support channels.

[robust trellis]

call

[heavy vortex]

Type .emulator in #481204134859505684 to get access to #emulator-support @robust trellis

[simple cairn]

I got kicked from a lvl 10 clan

How do I join back

[olive dove]

@simple cairn if the clan is closed, then the clan leader (or coleaders) must accept you so you can join.

[simple cairn]

Ok

[exotic cedar]

Anyone can say if servers have issue, because we playing 3 men squad expecting 1 random, and guess what, we don't get Random player and number are like 2 3 4, no 1 is missing

[olive dove]

In which region this is happening, @exotic cedar?

[exotic cedar]

Nepal

Asia server

[polar marsh]

@naive thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

@exotic cedar We are collecting information about this issue, can you report this in #old .

[exotic cedar]

Hmmmmm ok

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @robust trellis. Remember to read through #faq before asking questions in the support channels.

[midnight badge]

My account is not banned

[olive dove]

how can we help, @midnight badge ?

[robust trellis]

graphics is not goood

[olive dove]

@robust trellis emulator or mobile??

[robust trellis]

emulator

[storm flume]

You can now access #emulator-chat and #emulator-support, @robust trellis. Revert this at any time by sending .emulator in #481204134859505684.

[exotic cedar]

@robust trellis probably your device doesn't support good graphic, lol 😂

[robust trellis]

@exotic cedar clouds

clouds is like pixels

[exotic cedar]

Oh ok ok

[robust trellis]

@olive dove emulator

[olive dove]

@robust trellis you will get assisted in #emulator-support , please be patient.

[pearl blade]

When will rp be locked

Week 8 is ending in 5 days, it says it ends on 15th November in main page when I clip on "RP", when exactly will rp be locked?

Would I be able to finish mission until 15th November?

[night cloak]

My account has been hacked..Any ways to recover it?

[glossy sable]

Contact the social media's help center.

[night cloak]

How

@glossy sable

[olive dove]

RP will locked by the end of 15th November, @pearl blade .

[pearl blade]

So until then, I can do missions?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[pearl blade]

Also, using VPN is allowed?

[clear spindle]

No.

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @pearl blade.

[obtuse sleet]

@clear spindle

[west sorrel]

@clear spindle I want to unlink my E-mail in my account.
How to do that?

[obtuse sleet]

what time start crew challenge

[celest shadow]

No ETA, @obtuse sleet.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @west sorrel.

[obtuse sleet]

why

[clear spindle]

Keep an eye on #news it may post in there.

[storm flume]

Hello, @vagrant tulip!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sick shale]

State your question then, and stop mentioning community team members

[half belfry]

There is a cheater in the game, I shot the video

[storm flume]

Hello, @half belfry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sick shale]

@vagrant tulip Too many cheaters have been banned recently, have a look at the anti-cheating report in #news

[clear spindle]

The message you got from the in-game customer service never mentioned they'll be getting a ban for 10 years.

A ban starts from a day.

If you believe they're still cheating, please refer this message so the security team can check that again: #questions message

[storm flume]

hamood#1501 has been warned. || Please do not come repeatedly with the same question over and over when you have already been answered several times.

A suspension can start from 1 day up to 10 years. Depends on the severity and punishment history. All cases are different.

Please contact the customer service via the in-game settings for further assistance, @vagrant tulip.

[glossy sable]

We can not help you further here.

We answered all of your questions already.

Repeating even after your warning will be considered as trolling and will result in a mute.

[night cloak]

Yo i need help

[glossy sable]

The "commuity guy" will not be able to help you any more than us.

I told you to contact the in-game Customer Service.

They can give you the most accurate answers.

Move to a discussion channel if you do not require further support.

[night cloak]

@glossy sable can you help me

[glossy sable]

That means the details are not supposed to be shared publicly, then.

How may I help you, @night cloak?

When have you been insulted?

They will be punished accordingly.

Now, please move to a discussion channel.

[night cloak]

@glossy sable i dont know but this happens not often but randomly i just play normally pubg and login try to play a game and cant play properly because of my ms being in 200-400 and i dont know why because my connection is actualy good

[storm willow]

@night cloak region?

[night cloak]

@storm willow europe

[glossy sable]

So this is your answer, @vagrant tulip.

Move.

[storm willow]

@night cloak try repairing your app once. What’s your ping in speed test app?

[night cloak]

@storm willow hold on lemme check it

22ms

@wraithlord

[glossy sable]

@storm willow

[storm willow]

@night cloak try repairing your app once.

[night cloak]

@storm willow gonna try

Thanks for your disponibilty @storm willow

[storm willow]

Try changing your DNS, as in #faq 4.5 see if that helps

[night cloak]

Gonna try thanks for the help

[dusk heart]

@lime juniper Hello Error 403, Need to contact Please help me out

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusk heart. Remember to read through #faq before asking questions in the support channels.

[dusk heart]

Thanks

[gritty glade]

It's been a long time, guys when India Bonus Back?

[storm willow]

#questions message @gritty glade

[gritty glade]

But My Region Is USA

[storm willow]

Where do you live? @gritty glade

[gritty glade]

India

[storm willow]

Read the Above link again.

[gritty glade]

My PUBG is working fine

[night cloak]

hello, may i ask some support please

how are you guys?
can i unlink the Email from pubgm account?
the new via link Email

[storm willow]

@gritty glade

@night cloak Email unlink Feature isn’t available.
You may try contacting ingame customer support.

[hollow oracle]

Hi. My friend wants to join my clan but he can’t because he uses the KR version and our clan uses the American version. How does he switch so he can join?

[storm willow]

@hollow oracle cannot join, KR client is different.

[night cloak]

may i ask how long does it take for them to reply me?

[storm willow]

@night cloak we cannot give any estimated time, It’s up to official customer support.

[night cloak]

thanks!

[hollow oracle]

So there is absolutely no way he will ever be able to switch to NA and join ?

[storm willow]

@hollow oracle you can play with KR client players, but you cannot join clan/ crew.

[tulip bane]

wtf

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @tulip bane.

[hollow oracle]

Any way to get character shards for free?

[storm willow]

@hollow oracle level up your char and you get free crates

[tulip bane]

Is there any real person who can help. why pubg has bots replying everywhere. bots are no help to us

[storm willow]

@tulip bane restart your router and try again

[hollow oracle]

@storm willow oh sweet thank you!

[fresh glade]

<@&481161015728406538> Can you guys give me some help a hacker is live in Facebook I can't give you link here

[spring void]

Please report them to facebook.

And do not mention moderator role for this.

[fresh glade]

Who will ban their pubg

[storm willow]

@fresh glade enable direct message for this server

[fresh glade]

Done

[quick summit]

can I change my pubg m password

[hollow oracle]

NO

[quick summit]

wth

that's so dumb

[night cloak]

Is pubg never gonna come back in india?
(Im not from india btw, just wondering)

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[wild current]

im doneeeeeee i bought the prime and already took my money but prime still locked !!

when i press ok it shows this !! help that thing pissed me off

[night cloak]

Please contact in-game support if in-game goods haven’t been delivered, @wild current.

[wild current]

@night cloak Where?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @wild current.

[potent heath]

Is it against terms of service to ask for a refund

[wild current]

doing 100000000 step to buy a thing in this 9ead game lol

no one helping just bots reply xd

[night cloak]

Yes it is, @potent heath.

You’ll get bot questions then a support agent if you answer the questions correctly, @wild current.

Crew Challenge registration Open Time ??@night cloak

No ETA, @night cloak.

what does it mean ETA ???@night cloak

Estimated time of arrival.

PMCO registration time ? @night cloak

Also no ETA.

Usually at the beginning of the year

@night cloak

How may I help you?

[clear furnace]

Where can I get download link for Beta version?

[night cloak]

IOS or Android, @clear furnace?

[clear furnace]

Android

[night cloak]

PMCO 2021 Spring Split will start in the first quarter of 2021, @night cloak.

https://web.gpubgm.com/m/download_android.html, @clear furnace.

[clear furnace]

Thanks

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fast crown]

Red zone bug it was in end zone

[onyx dagger]

The zone was still not over, @fast crown.
Probably due to that.

[quartz mural]

my google play id is not logging it is showing failed to login plz fix this issue pubg

[muted ginkgo]

@polar marsh uc cektim gelemdi yardim

[storm flume]

Please do not use languages other than English, @muted ginkgo. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service via the in-game settings for further assistance, @muted ginkgo.

Please refer to subpoint 4.6 in #faq for further information, @quartz mural.

[muted ginkgo]

not looking for in-game help

I took 1800, didn't come

[clear spindle]

We cannot assist you with in-game issues.

[muted ginkgo]

who can It Be

[night cloak]

Please contact the customer service via the in-game settings for further assistance, @muted ginkgo.

[muted ginkgo]

nobody is looking

[clear spindle]

patience.

[muted ginkgo]

How many hours of patience

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @muted ginkgo.

[muted ginkgo]

nobody is looking😩 😩

[polar marsh]

@fathom viper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[muted ginkgo]

@polar marsh I did not eat, the tip did not come

@night cloak to whom will I apply

[vagrant forum]

Please contact the in-game customer service, @muted ginkgo.

[muted ginkgo]

@vagrant forum I passed, they are not looking

[vagrant forum]

They are the only ones who can help you with such issues, @muted ginkgo. The staff here cannot assist you with those since we aren't affiliated to the customer service.

[steep swallow]

سلام عليكم

[storm flume]

Please do not use languages other than English, @steep swallow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[steep swallow]

My account is stolen and i have proof that it was stolen I hope my statement and thank you

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @steep swallow.

[steep swallow]

Please return my account.

Or give me back the money that was paid in the account and thank you the Team Beji Mobile

Please help me.

[clear spindle]

Please refer to subpoint 2.8 in #faq for further information, @steep swallow.

[steep swallow]

Or return the large amounts that have been paid

[clear spindle]

It's your responsibility to protect your account. Nothing we can do about that. Refund is not an option.

[steep swallow]

@clear spindle I'm not going to get my account stolen.

[eternal elm]

i got killed by teamers in solo i have the names and the video what should i do ?

[clear spindle]

Contact the social media help center for those, @steep swallow.

Report them via in-game, @eternal elm.

[eternal elm]

i did

[clear spindle]

They'll take care of it then.

[eternal elm]

ok thanks

[steep swallow]

@clear spindle Give me an e-mail to get in touch.

[clear spindle]

Refer #faq 2.8.

[steep swallow]

How long to respond to me

[clear spindle]

We cannot give you an estimated time for these.

[polar marsh]

@timber forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nocturne niche]

Please unban PUBGM in india 😭

[storm flume]

Please refer to this channel's pinned messages for further information, @nocturne niche:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@steep swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shrewd oracle]

Hey when will my uc purchased form bonus challenge be given, it has been 15 days, I need to buy RP

[storm flume]

Please refer to this channel's pinned messages for further information, @shrewd oracle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[shrewd oracle]

@storm flume thats the same reply from 15 days

Is there any progress

[shell sigil]

When purchasing UC, there is a problem of purchasing an item that is not the selected item. Will they be refundable?

[polar marsh]

@frigid relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dark copper]

How do I do video review?

My friend’s account has been hacked. He spent a lot in that account, more than 1k €. Any admin here, please help. Thanks
@dawn crag does your friend still have access to the account?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @dawn crag.

Please refer to this channel's pinned messages for further information, @dark copper:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[dark copper]

Any linked accounts?

Email linked also?

And can your friend remove the 3rd linked account?

Oh god

He might have to lose his account
I dont even know what to do

[clear spindle]

Please contact the in-game customer service, they'll be able to assist you.

[dark copper]

Please contact the in-game customer service, they'll be able to assist you.
@clear spindle he already said he had no response

[chrome coral]

Same scenario with me.. Hacker linked his email and Twitter account to my Pubg Account.. but I have linked with only Facebook..!!

[clear spindle]

He needs to wait patiently.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @chrome coral.

[chrome coral]

Am from India and I got that the ban notice as response...!!

[clear spindle]

Start a new conversation.

[storm flume]

Please refer to this channel's pinned messages for further information, @chrome coral:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[chrome coral]

No action has been taken.. it's always the same response...!!

And even after submitting receipts.. no response from in-game customer service...!!

[dark copper]

The thing is that he spend alot, more than 1k € and still there isn’t a response from tencent. Shame on you tencent!!
@dawn crag bro they wont listen they are deaf

[chrome coral]

Yeah.. even I spen more than 50k...!!

[clear spindle]

You may refer this: #questions message
@chrome coral

We Discord staffs cannot help you with account related issues.

[chrome coral]

In-game support doesn't help and even u ppl.. can't help..

Whom should we contact then??

[dark copper]

Try emailing

The last hope

[chrome coral]

@dark copper I have done that too but no response from them.. Its been more than 7-8 days..!!

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @chrome coral.

Please contact the customer service via the in-game settings for further assistance, @dawn crag.

[chrome coral]

@storm flume Same response every time..!!

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @dawn crag.

[chrome coral]

@dawn crag no one is helping us...!!

[olive dove]

@chrome coral in-game customer support will help, try to state your issue clearly to them.
Make sure to remind them frequently and please be patient regarding it.

[chrome coral]

@olive dove I have been doing it from last 10days...

Now I get that ban notice as response..!! As am from India..!!

[crisp cargo]

Hey . Why i cant chanege country region

[dark copper]

Oh my god I have emailed Tencent and i still got an automated response that's telling me to use in game support

[crisp cargo]

The country region button is hidden why ?

[olive dove]

I understand your frustration, @chrome coral.
But only can customer support help with this manner. We, here, only provide community support only for the global English version of PUBG MOBILE. As you are located in India please stay tuned for future announcements by KRAFTON.

Your PUBG MOBILE account was created in one of the EEA regions; due to the government restrictions and laws, the Change Country/Region option will not be available to you. You will need to create a new account—outside of the EEA regions—to be able to obtain this option, @crisp cargo

@dawn crag we provide community support, only customer support can handle account related issues.

[crisp cargo]

Please i wanna speak arabic do you know arabic @olive dove

[chrome coral]

Hacker is playing in my account.. He played with my friends.. got my number..

Now he's asking 25k to give my account..

[olive dove]

@crisp cargo We only provide community support in English here. you may refer to our regional communities to get help in any other language.
#735483472432594994 3.1

@chrome coral Account security is your responsibility. Again, the only way, to work this issue out, is to follow up with in-game customer support.

[crisp cargo]

Now, there is no solution to change a country?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @crisp cargo.

[crisp cargo]

In my pubgi

[chrome coral]

@olive dove They never respond!!!

[dawn crag]

@olive dove They never respond!!!
@chrome coral refer to 5.4 in #faq 🤣🤣

[olive dove]

They certainly do, @chrome coral .
They receive a large number of support requests every day. It takes time to review all of them.
However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently

[crisp cargo]

Now, there is no solution to change a country? @olive dove

[olive dove]

Unfortunately, no @crisp cargo .
you may try to contact the in-game customer support and see if they can help you with your inquiry.

[chrome coral]

@olive dove I have raised 5-6 tickets.. There is no action taken in any of them...!!

[pseudo juniper]

From where can I download kr version in ios

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @pseudo juniper.

[pseudo juniper]

What does it mean only global English version of pubg m

[celest shadow]

We do not provide support for the other PUBG MOBILE clients; that is, the Korean and Vietnamese, @pseudo juniper.

[gleaming pendant]

brothers did you get any reports about isp in sri lanka...or are there any server issue in asia ..ping is too high and when it is low fluctuate.. not stable.. please pay your attention ane kindly reply .....

[celest shadow]

Hello, @gleaming pendant. Feel free to report this in #old.

[gleaming pendant]

Thanks @celest shadow

[celest shadow]

You may try to use a DNS to see if that helps to lower your latency, @gleaming pendant. Refer to subpoint 4.5 for further instructions.

[pseudo juniper]

Ok lily from where I can download pubgm in India

[storm flume]

Please refer to this channel's pinned messages for further information, @pseudo juniper:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[pseudo juniper]

@storm flume what is that

[olive dove]

@pseudo juniper here:
#questions message

[pseudo juniper]

I want the link @olive dove I want the link to download pubg m

[olive dove]

@pseudo juniper did you read the message, we are unfortunately unable to answer any messages related to PUBG MOBILE in India

[pseudo juniper]

Plz give me link to download pubg m @storm flume @celest shadow @

[sick shale]

@pseudo juniper Stop spamming, read the messages above.

[hollow oracle]

I noticed after playing a game of Classic mode, Victor didn’t gain any EXP, same for TDM.

Is there a specific game mode I gotta play to level up victor?

[sick shale]

There's a daily limit

1000 EXP

[earnest sun]

help me ineed change my email inside game how

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @earnest sun.

[ivory wasp]

I need pubgm e-mail adress

[night cloak]

Yo im experiencing lag in PUBGM emulator (BlueStacks) i can run gta v max at 60 fps will the lag reduce if i go with TGB? as it have lower features and load.

[broken vapor]

PUBG mobile Indian version is coming or not? , But pubg mobile Indian version is after coming how I get my global version ID in Indian version ? Please reply me pubg

[glossy sable]

I need pubgm e-mail adress
You can find it in #735483472432594994, @ivory wasp.

Yo im experiencing lag in PUBGM emulator (BlueStacks) i can run gta v max at 60 fps will the lag reduce if i go with TGB? as it have lower features and load.
We only recommend using Gameloop, @night cloak.

When purchasing UC, there is a problem of purchasing an item that is not the selected item. Will they be refundable?
Unfortunately, spent UC is not refundable, @shell sigil. You can try contacting the in-game Customer Service.

Hey when will my uc purchased form bonus challenge be given, it has been 15 days, I need to buy RP
@storm flume thats the same reply from 15 days
Is there any progress
No, @shrewd oracle, still no ETA. The bot is telling to you to refer to the pinned messages in this channel.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[ivory wasp]

@glossy sable can you look dm. Some important

[glossy sable]

Feel free to ask anything here.

[broken vapor]

PUBG mobile Indian version is coming or not? , But pubg mobile Indian version is after coming how I get my global version ID in Indian version ? Please reply me pubg

[storm flume]

Please refer to this channel's pinned messages for further information, @broken vapor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[ivory wasp]

I should talk something with you

[glossy sable]

What?

You can ask here.

[ivory wasp]

I want real e-mail adress

[broken vapor]

I need official reply please iam a big YouTuber in South India

[glossy sable]

That's the real e-mail address.

That is the official reply, @broken vapor.

[broken vapor]

What ?

I need reply to pubg m official please

[ivory wasp]

I have a lot of complaints about the officials in Turkey

[glossy sable]

Did you follow the bot's instructions?

Please reach to their Community Managers, @ivory wasp.

The people with yellow name there.

[ivory wasp]

Error 403 messages closed. ı can't

[glossy sable]

Not Error 403.

The yellow names there, not here.

I think it's Slevin.

[ivory wasp]

can you suggest a name

[glossy sable]

Slevin, or Mr_Fu_TC.

I forgot which one of these two.

[polar marsh]

@ionic forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[devout geode]

2nd one, @glossy sable.

[glossy sable]

Thank you!!

Please contact Mr_Fu_TC, @ivory wasp.

[ivory wasp]

Okay thank you

[glossy sable]

You are welcome.

[ivory wasp]

@glossy sable all of messages closed

[glossy sable]

Mention them in the server, and explain that you want to contact them.

Just like you did for me, but instead with them.

Yes. Try not to ghost mention.

[ivory wasp]

@haughty sleet hello, ı should talk something with you.

[storm flume]

AmandeepBagga#0401 was muted | Mentioning everyone, Moderator role, Community Team role, trying to mention the Administrator role, bypassing bot mod.

[glossy sable]

Sorry for the mentions, fellas.

[polar marsh]

@finite edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@odd belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[viral ferry]

Hello ,
I have tried to send 2 Gifts to my friend via ur official web site
www.pubgmobile.com/pay/
i could send the first 50$ Gifts seccusfly but i had a problem with sending the 2nd gift , it shows the message shown in this photo , i contact my bank and they said that the card is working and i've tried 3 different cards and all are having same problem .
Help please ")

@glossy sable

[glossy sable]

Did you call that number?

[hushed gorge]

Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hushed gorge. Remember to read through #faq before asking questions in the support channels.

[hushed gorge]

يوجد احد بي الغة العربية

[storm flume]

Please do not use languages other than English, @hushed gorge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viral ferry]

Yes i did ، and as i told you
. @glossy sable

[olive dove]

@viral ferry
Please contact midasbuy customer support for further assistance:
[e-mail]

[storm flume]

Please do not use languages other than English, @hushed gorge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viral ferry]

Okay , thnx

[polar marsh]

@hushed gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[kind jacinth]

I’m an ios user so i cant link my account with play games but today i woke up on this i play on ios not on samsung

I need someone help please , customer service isn’t replying

I dont know for who this account and ( google play)

[serene tusk]

How can i report hackers

[olive dove]

@kind jacinth you want to unlink Play games, right?

[storm flume]

Hello, @serene tusk!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@fluid forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[native coyote]

Is it s.afe to buy the Season 15 Royale pass from the Midasbuy website?

[olive dove]

@native coyote here:
https://www.pubgmobile.com/pay/

[kind jacinth]

@olive dove yes sir i dont know who is this , and i have all the proofs that i own this account

I tried to unlink but when he login to the game it will cancel u know

[olive dove]

@kind jacinth
Contact the in-game customer support and try to do the following:

[kind jacinth]

They are not replying and I can’t start new conversation 💔

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @kind jacinth.

[polar marsh]

@dapper cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[idle raft]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @idle raft. Remember to read through #faq before asking questions in the support channels.

[idle raft]

I want to report a cheater

[storm flume]

Hello, @idle raft!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[idle raft]

I went to the Arab Discord and they asked me for money in order to block it

[olive dove]

@idle raft which discord server you are talking about?

[idle raft]

Arab Discord

They asked me for some money to block him

did you understand what I mean

اعرف انك عربي ترا

[storm flume]

Please do not use languages other than English, @idle raft. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive dove]

@idle raft
Our official regional communities are in #735483472432594994 3.1.
None of them is called Arab discord.

If you have something to report feel free to contact one of the server admins for further assistant.

[idle raft]

Did I give you a user id

[night cloak]

Pubg unban in india or not

Md 😩

[olive dove]

@night cloak
We have answered you many times, please stop repeating the same question. Check the pinned msgs in this channel.

[idle raft]

I have more than one id of cheaters

Do you want them

[night cloak]

But what is answer

[olive dove]

@idle raft
Please read the message above, you can either report in the game or fill this form:
http://cheater-report.pubgm.cc

[night cloak]

Please md tell me

[olive dove]

@night cloak
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[night cloak]

Pubg and tencent breakup

[night cloak]

Why my facebook pubg account cant log in imm crown 3

[olive dove]

You can't login with FB only, or you can't login at all?
Which platform do you use [emulator or mobile]?
@night cloak

[night cloak]

Mobile

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @night cloak.

[night cloak]

Look this

[olive dove]

@night cloak
Check #faq subpoint 5.4 for possible fixes and see if they are going to work for you.

[night cloak]

But plssss help i dont wanna lose my crown 3 accounttt plsssss help i beg you

[polar marsh]

@rare dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[idle raft]

Hi

My friend tried to post the cheat video on YouTube, but it won't post

But I have some pictures of the cheater account

These are the pictures

[storm flume]

Hello, @idle raft!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[idle raft]

That his account is new means guest

[sick shale]

No need to post these screenshot here, follow the message from bot above

[night cloak]

Heeeeeyyy do you have problem login in

Facebook

[wintry yacht]

Help

[sick shale]

@night cloak Can you elaborate , and don't bypass chat filter please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wintry yacht. Remember to read through #faq before asking questions in the support channels.

[fierce night]

hello i have been played in soo mucch tournament managed by pug mobile but i never got the WINNER avatar frame why ?

cuz as i see u get it if you play in room managed by pubg m and get ranked on it

[sick shale]

@fierce night Only official tournaments/matches, you may also ask the organizers about it

[fierce night]

@fierce night Only official tournaments/matches, you may also ask the organizers about it
@sick shale yes it official tournaments such as arab golden tournament which was for 20k$

[sick shale]

Ask the organizers

[past badge]

how can i reactivate my account?

[shell tapir]

@past badge What you mean? Did you ‘Delete’ your account and want it back?

[past badge]

want it back

[shell tapir]

@past badge What does it means for you ,,reactive” ? Deleted account or you lose your account?

[past badge]

i lost my account

[shell tapir]

@past badge Please contact in-game customer service.

[past badge]

ok

[merry kite]

Hi there! I just would like to ask for any news about the 90 fps in the phones with 865+ snapdragon chip?

[polar marsh]

@orchid frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warm socket]

This is Happening To PubgM I successfully got a clip

Hackers In Pubg Mobile Where is Your AntiCheat now

[storm flume]

Hello, @warm socket!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[stoic isle]

Can't find the gallery icon

[normal fulcrum]

@stoic isle Can you explain?

[stoic isle]

I'll show u

No where to be seen

Is it a big?

[normal fulcrum]

Let me check

[stoic isle]

Bug**

Thanks

[normal fulcrum]

Have you tried scrolling below 'Tutorial'?

[proven crescent]

So.... I got pubg mobile beta but I can’t start the freakin metro Royale match

[normal fulcrum]

What's your game version @stoic isle?

[proven crescent]

It keeps closing the game every time I start the match

[onyx dagger]

We only provide support for PUBG Mobile Global version here, @proven crescent.

[proven crescent]

Where is the beta support?

[onyx dagger]

So, did you get invited in-game about the BETA version?

If so, Kindly contact @onyx cairn Or @sharp onyx.

[devout nymph]

Hello Girls

[onyx dagger]

What is the issue, @devout nymph?

[devout nymph]

@onyx dagger i am searching for girlfriend

[onyx dagger]

Wrong channel and Wrong server.

Kindly avoid going Off-Topic here.

[devout nymph]

@onyx dagger where is the right server

[onyx dagger]

Kindly avoid going Off-Topic here.

You may move to #chat.

[devout nymph]

@onyx dagger ok man why you getting Angry

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[devout nymph]

Sorry

[onyx dagger]

It's alright.

[stoic isle]

@normal fulcrum already

[normal fulcrum]

Interesting. Game is up to date, right @stoic isle?

[stoic isle]

Yes

[normal fulcrum]

Have you tried client repair?

[stoic isle]

What's client repair?

[normal fulcrum]

Log out from PUBGM, you will see repair button on right top. Routine repair should fix the issue

[stoic isle]

Oke

[normal fulcrum]

You might have to download latest update files after performing a repair

[stoic isle]

I'll try it

[onyx cairn]

Please open your direct messages for this server, @proven crescent.

[stoic isle]

@normal fulcrum still the same😞

[proven crescent]

@onyx cairn why?

[normal fulcrum]

That's weird
Please report the bug in #old along with your device, country, in-game ID and a screenshot
Make sure to share everything in a single message

[stoic isle]

Okay

[onyx cairn]

Because you have asked for support!? @proven crescent

[proven crescent]

👀

@onyx cairn 🤷‍♂️

[night cloak]

Hey my last account on faceebook its crown 3 now i cant loggin i need to make new account whyyyyyy???? Plssss answer tencennnttttttt plssssss i beg you

[onyx dagger]

Can you please state your issue more briefly, @night cloak?
Like, You're not able to login to your Game account and it shows login error?

[night cloak]

No why iy sayd failed to login like this

[onyx dagger]

Kindly refer to #faq 4.6, @night cloak.

[night cloak]

Alredy try

Ofcorse i woldnt uninstall pubg

[onyx dagger]

Then Kindly contact Customer Service in-game.

[night cloak]

Okk

[normal fulcrum]

@night cloak Which country?

[night cloak]

Indonesia

[normal fulcrum]

Have you tried client repair?

[night cloak]

No

[normal fulcrum]

Try client repair, it usually fixes 90% of issues

[merry cradle]

So I just got the new ipad air 4th gen. And im seeming to have lag issues with the game?

I've reset the ipad and my internet still nothing?

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @merry cradle.

[merry cradle]

I've tried all that still nothing?

[normal fulcrum]

What's your ping in-game @merry cradle?

[merry cradle]

24 ms

[normal fulcrum]

I see

Feel free to report the issue in #old along with your device, country and in-game ID

[chrome night]

@normal fulcrum my Pubg account was got hacked . Hacker linked his phone and email as third link. I contacted through support client more than 10 days ago but still nothing happened. The hacker login my account and he delete friends and waste all my uc everytime . Kindly help me to unlink him as soon as possible 💔

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @chrome night.

[chrome night]

I did but they replied on 26 oct that they will do something but nothing happened so far.

[normal fulcrum]

Wait a reply, we cannot do anything

[night cloak]

PUBG Mobile Update?

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[normal fulcrum]

Unfortunately, we cannot do anything regarding that, @chrome night. Your only option is to wait for a reply from CS.

[chrome night]

How much time they usually takes for this issue? Its begin 10 days and no updates#

[normal fulcrum]

We cannot say that as we are not affiliated the Tencent or their Customer Support

[fallen solar]

i need help @sand path

[rancid wave]

Love M416

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fallen solar. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Feel free to provide your feedback in #old, @rancid wave.

[polar marsh]

@naive basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing coral]

My account has been hacked and a new link added

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @blazing coral.

[blazing coral]

what should I do

[night cloak]

So I guess trying to recover your pubg account that was hacked but you still have access to and show proof it's pretty much pointless?

@blazing coral i contacted support for same reason and they told me that!

[onyx dagger]

I think you should try doing what they (Customer Service) Say, @night cloak.
They have said If the issue still persists even after updating your password or have any other concerns, Do let us know so we can help, Too.

[umbral bay]

why i can not link my phone number to my Pubg mobile account? it says the phone number does not support this feature?

[onyx dagger]

It probably would be because the feature is not available in your region, @umbral bay.

[umbral bay]

which regions how do i know?

i mean which region supports linking

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @umbral bay.

[polar marsh]

@copper raven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

We cannot say that as we are not affiliated the Tencent or their Customer Support
@normal fulcrum excuse me but if u r not afilliated neither customer support why u made a room where we can complain about issues? So Y’all are normal players???

Yes we are.

I’m still waiting for my problem

So u don’t report issues to Tencent or open cases??

what I’m waiting for tho?

We’re in no way affiliated with tencent games or their in-game support, @night cloak. Please contact in-game support and report your issue in #old in the mean time.

Already did ofc, but y’all shouldn’t say to ppl about fix their issues if u can’t do nothing than common solutions. This channel is so fake.

Can i post an info about scrims with the discord link?

[round spear]

Anyone knows why it's not starting?

[night cloak]

No you cannot, @night cloak. I recommend going through #735483472432594994 before posting such ads.

@night cloak can I post YouTube link of hacker footage?

That was our mistake, @night cloak. Apologies. Unfortunately we cannot assist with account related issues.

Okss thanks

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

No worries, @night cloak!

I’m sick of these annoying hackers smh

That was our mistake, @night cloak. Apologies. Unfortunately we cannot assist with account related issues.
@night cloak u r telling me this after wait about 1 week and told that y report and ask for a fix to pubg mobile. That’s not right at all.

[alpine flower]

No you cannot, @night cloak. I recommend going through #735483472432594994 before posting such ads.
@night cloak huh link is not allowed but if its a game Media is it allowed in #media just asking viasy

[night cloak]

You can post short videos, @alpine flower. Posting a link will result in your message being auto deleted by the servers auto mod.

||links normally mean self promotion.||

[alpine flower]

Ya thanks

[sacred sigil]

My PUBG Mobile account does not have a change country button, and I want a solution to this problem .. Please reply as soon as possible and thanks

[night cloak]

Please share a screenshot of your in-game basic setting , @sacred sigil.

[kind jacinth]

@olive dove how can i talk to u please help me , private or telegram whatever

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @kind jacinth. Remember to read through #faq before asking questions in the support channels.

[night cloak]

What’s your issue, @kind jacinth?

[night cloak]

Accounts created in the EEA region cannot change regions due to European laws, @sacred sigil. You may create a new account or stay in that region.

And what do you need help with, @kind jacinth?

[sacred sigil]

But I traveled to the state of Libya and I want to change the country of my account to the state of Libya

[night cloak]

You can try in-game support, @sacred sigil.

[kind jacinth]

@night cloak someone hacked my Facebook account but we did reports and the facebook deleted

[sacred sigil]

There is no answer

[night cloak]

Accounts created in the EEA region cannot change regions due to European laws, @sacred sigil. You may create a new account or stay in that region.

[kind jacinth]

But the guy who hacked it linked my game with play games , I’m an ios user i dont have it in my account

[night cloak]

I don’t believe they can help as to why I said try, @sacred sigil.

Discord staff can only guide you to in-game support for such issues, @kind jacinth. Please understand we’re in no way affiliated with tencent or their in-game support. Wait patiently for their reply.

Can I use vpn or not

We do not recommend the usage of VPN, @night cloak.

Just for collecting dialy rp points

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @night cloak.

Ok

[sacred sigil]

I have sent my problem to customer service since 3 November and i have not received respone yet

Please answer

[night cloak]

Unfortunately due to your account being created in the EEA region your only option is to create a new account or play on the EEA region, @sacred sigil.

[violet carbon]

Using a VPN may result to how many days ban
Any idea??

[night cloak]

No idea, it’s just not recommended as we lack information regarding the use of VPN.

[sacred sigil]

Please, sir, I respect your policy, but I do not want to be unfair because of it. All that matters is that I have moved to the country of Libya and I want to change the area of ​​my account. It is a simple matter. Please help me

[night cloak]

We cannot help as previously stated.

[sacred sigil]

Thanks for your policy 💔

[strong pollen]

hey can anyone help me to fix this rendering?

[storm willow]

@strong pollen Internet issue.. try using another connection

[queen smelt]

I cant verify pubg beta

[night cloak]

IOS? @queen smelt?

[queen smelt]

Ye

[night cloak]

Please delete your current app and install the updated version, @queen smelt.

[queen smelt]

So i delete and re install?

[night cloak]

Yep.

Then follow the steps given.

Got it, @queen smelt?

[queen smelt]

No i delted the notifion after downloading it ;-;

I cant redownload it lmao

[night cloak]

1. please open the iOS link with Safari browser

2. The installation package is large, please try to download it via WiFi, so be patient.

3. After installation, please open Settings -> General -> Profiles & Device Management -> Trust the certificate, then you can enter Beta PUBG MOBILE.

4. If you can't install it successfully, please delete the old version and try again, @queen smelt.

[queen smelt]

No i mean that i dint have the link

[night cloak]

https://web.gpubgm.com/m/download.html

@queen smelt.

[queen smelt]

Thx

[night cloak]

You’re most welcome!

[broken coral]

before i was getting fps with 7.1 gameloop now i cant get fps more than 60 why? gameloop they told me its by pubg mobile since combat and lobby mode arrived its happened. how to fix that @everyone

[storm flume]

You can now access #emulator-chat and #emulator-support, @broken coral. Revert this at any time by sending .emulator in #481204134859505684.

[olive dove]

@broken coral
You may ask in #emulator-support and please avoid mentioning everyone.

[queen smelt]

Its saying this now ;-;

[olive dove]

What happens when you restart your device, @queen smelt ?

[queen smelt]

Idk

It takes like 5 min so i didn’t do it

[olive dove]

Well, you need to follow the insturctions in the message, please restart the device and see if the issue persist.

[queen smelt]

Mk Brb imma restart it

[broken coral]

@olive dove problem in game fps not emulator they said talk to pubgm support and u said talk to emulator support

[olive dove]

I asked you to consult the emulator support in this server, you did not have access to this channel before, #emulator-support .
Here is the answer to your question:
#emulator-support message

[queen smelt]

Well, you need to follow the insturctions in the message, please restart the device and see if the issue persist.
@olive dove it didn’t work i already restarted it
Srry for ping

[modern lily]

Someone has linked his twitter account in my pubg and now he is trying to unlink my Facebook account from pubg. He wants to steal my pubg account . So can you please unlink that twitter account from my pubg

[olive dove]

In this case, you need to report this technical issue in #old , so we can take note of it. Please use the following format:

▫️ Numeric User Identification:
▫️ Device:
▫️ Wi-Fi/Cellular:
▫️ Country:

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @modern lily.

Please do not use languages other than English, @tribal saffron. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[earnest notch]

any moderator i have question for dms

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @earnest notch. Remember to read through #faq before asking questions in the support channels.

[modern lily]

How can i get my payment receipt of uc from pubg player id

[olive dove]

@modern lily ios or android?

[modern lily]

Android

[olive dove]

@modern lily
Play store -> account-> purchase history.

[earnest notch]

i want to ask if something is allowed or not and i have link

[sharp geyser]

How to buy uc now

[olive dove]

@sharp geyser
In-game or using midasbuy.

[modern lily]

But I lost that account which I used to buy uc