questions

[cold oyster]

Sorry could you make it clear?

[hardy fable]

Can anone help me to find pumpkin crate code

[spring zephyr]

@cold oyster Refer to #faq 2.8

[cold oyster]

Alright

[hardy fable]

@spring zephyr can you help me how to find locked pumpkin crate code bro?

[polar marsh]

@plush patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hardy fable]

@spring zephyr hello

[spring zephyr]

You are supposed to find it by yourself.

[hushed karma]

what?

[west sorrel]

I install pubg mobile from tap tap app store.
Yesterday I learn its not official app store.

So I deleted and reinstall from Pubg mobile from website.
After install its showing (account as been logged in with newer versions. Please update)
But I install new pubg mobile 1.0 not old..
Help me

[shell kindle]

Any update on bonus?

[west sorrel]

@spring zephyr

[shell kindle]

Any update on bonus challenge?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @west sorrel.

Please refer to this channel's pinned messages for further information, @shell kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@lucid olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[west sorrel]

@spring zephyr

I install pubg mobile from tap tap app store.
Yesterday I learn its not official app store.

So I deleted and reinstall from Pubg mobile from website.
After install its showing (account as been logged in with newer versions. Please update)
But I install new pubg mobile 1.0 not old..
Help me

[spring zephyr]

Contact in-game customer service for this.

[alpine flower]

hey whats a jailbroken device?

[spring zephyr]

You can google that.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, .

[alpine flower]

ok lol thanks anyways

[shadow ridge]

tell me how much time bonous challenge back in USA server

[storm flume]

Please refer to this channel's pinned messages for further information, @shadow ridge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[winter obsidian]

Can't login

[storm flume]

Please refer to this channel's pinned messages for further information, @winter obsidian:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[winter obsidian]

I'm not from India

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @winter obsidian.

[winter obsidian]

O
Ok

[slow tangle]

Hi.. Nowadays I am getting disconnected from the game.. And no matter how many times I click reconnect, it does not connect and if I press reconnect few times I am send out of the match.. I have to either turn wifi off and on, or restart the game.. Is this a bug or what should I do

[celest shadow]

Please make sure that you have a stable Internet connection before playing a match, @slow tangle.

[slow tangle]

I have a stable Internet connection.. I usually play at 20 ms.. So that means there is no bug like tha?

[celest shadow]

If you encounter lag, please try the following steps to troubleshoot the issue, @slow tangle:

1. Check if you have selected the optimal server: Tap the Select Mode button below the Start button in the Lobby, then tap the server button in the top right corner. Select the server with the lowest ping.

2. Make sure that you have a stable internet connection.

3. Change your internet connection (4G or Wi-Fi) or move to a place with the better signal.

4. Exit the game and clear some storage on your device, then log into the game again. Before logging out, please note that if you are playing as a guest, logging out may erase your character progress.

5. Tap the Repair button on the right side of Login page to repair PUBG MOBILE.

6. Download and install the game again.

Your internet fluctuation may cause this problem sometimes, we suggest that you try the above procedures to see if the problem can be fixed or not. If the issue persists, please contact the in-game customer service for further assistance. You may refer to subpoint 5.3 in #faq for further instructions.

[pseudo yew]

how to find admin in pubg mobile?

[celest shadow]

How may we be of assistance, @pseudo yew?

[pseudo yew]

my account is blocked

[polar marsh]

@pseudo yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grim eagle]

When is crew challenge going to start

[modest pewter]

Pubg mobile why aren't you not seeing this?

[onyx cairn]

We are currently investigating, thank you for your report, @modest pewter.

[still jolt]

When Crew Challenge start?

[spring zephyr]

No ETA.

[still jolt]

In past it was every season

[gloomy depot]

Hello, how are you? I have a problem. I cannot log into my account in PUBG Mobile. Please help me
ID: 5130789332

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gloomy depot.

[still jolt]

@gloomy depot update your PUBG MOBILE

[modest pewter]

This is from current ongoing PMPL
And you are saying you are investigating
Because of there cheaters legit teams will get disqualified

[gloomy depot]

@still jolt Game update latest version

Please help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gloomy depot.

[gloomy depot]

I called and the problem was solved

[onyx cairn]

No need to repeat any posting, we are already aware. @modest pewter

[night cloak]

Using dns changer causes ban?

[sharp gate]

Unban pubg in India

[night cloak]

Wants Report a Pubg hacking channel

[normal fulcrum]

@night cloak Youtube channel?

@night cloak No

@sharp gate Move to #chat

[night cloak]

@normal fulcrum yes

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

[simple kernel]

@onyx cairn please take this seriously. The team 247 in PMPL SA S2 is acting suspicious and is rude with other players also. You can see the insta story of mr.hyozu the player from Team Elementrix that 247Gaming is shooting through rock. Please take action soon. Hoping for the result soon

[night cloak]

@normal fulcrum

[indigo storm]

Is PUBGM team talking with Indian government or not

[normal fulcrum]

@night cloak Let me check

[indigo storm]

What will happen to our accounts if Indian version comes

[normal fulcrum]

We don't provide support for any version other than the Global English version. And account cannot be transferred from one version to another

[night cloak]

You will have to start from 0

[indigo storm]

But in Taiwan accounts have been moved

And I have read it in an article is it true

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @indigo storm.

[night cloak]

@normal fulcrum ok

@indigo storm chances are 30% gov. Will allow the flow of data to indian version

[stoic moat]

If I bloocked someone in my friend list he gonna despair? Because I want to block him but I don't want him to know that am I gonna stay offline in his friendlist

[storm flume]

Please do not use languages other than English, @vagrant tulip. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Please tell me Pubg unban in india or not

[indigo storm]

@night cloak an youtuber said that after the launch of game for peace their old accounts have moved to the newer is it true

[mild dove]

Please tell me Pubg unban in india or not
@night cloak not yet decided

[stoic moat]

If I bloocked someone in my friend list he gonna despair? Because I want to block him but I don't want him to know that am I gonna stay offline in his friendlist

[night cloak]

@night cloak please tell me Pubg unban in india or not

@polar marsh Please tell me Pubg unban in india or not

[onyx cairn]

Don't spam it, read the pinned messages, please. @night cloak

[night cloak]

Ok😩 😩

Please😩

Where can I download PUBGM Lite BETA?

@night cloak ask Modi

Modi noob

[onyx cairn]

Thank you for bringing this case to our awareness, @simple kernel.
The Esports team is actively monitoring all matches and will take actions once cheating behaviour has been detected.
If you want to report cheaters in official tournaments, please send your evidence to [e-mail]

[night cloak]

Pubg new game coming in india

[simple kernel]

@onyx cairn sure

[night cloak]

[dim osprey]

Ipad pro ... beta version(

[onyx cairn]

This is a support channel, please move to a discussion channel and avoid sending unnecessary messages in here. @night cloak

[night cloak]

@onyx cairn whare?

[onyx cairn]

Yes, this is beta, unfortunately a usual bug as CDN downloads are not stable, you need to re-download it if the issue persists after repairing from start screen, @dim osprey.

[dim osprey]

@onyx cairn Just to make clear: i need to delete game and download it again? I tried around 6 times already(

[onyx cairn]

Due to Apple's security guidelines- yes. I'm sorry about that.

[sand path]

He is banned now @vagrant tulip

[dim osprey]

@onyx cairn ok, thank you)

[onyx cairn]

You're welcome, and good luck! 🙏

[simple kernel]

@onyx cairn I mailed PUBG ESPORTS with proofs waiting for quick feedback

[onyx cairn]

Won't be quick, you need patience. Thank you for the report so far!

[simple kernel]

Ok@onyx cairn

[olive rampart]

Pubgm is still playable in india

[modest pewter]

Is Nepal getting it's own server?

[night cloak]

Dear Pubg we all indian supporting you form launch date please tell yours plan for india Pubg

[simple kernel]

@onyx cairn What is the eligibility for video review system

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak , @simple kernel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[unborn rampart]

@storm flume thank you 😭

[night cloak]

Where can I download PUBG Lite BETA?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

Did I chat Chinese?

[normal fulcrum]

@night cloak You there?

[night cloak]

@normal fulcrum Where can I find the source for PUBG LITE BETA?

[onyx cairn]

Google it, this server provides assistance for global version of PUBG MOBILE, only.

[sand path]

@vagrant tulip, It will be banned soon as well.

[night cloak]

I meant mobile lite

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

Where does the developers of PUBG Mobile LITE BETA give the links for download?

What @hamood, It will be banned soon as well.

@spring void Help

[analog lintel]

How can you leave a clan

[night cloak]

@vagrant tulip what it will be banned soon.

[storm fossil]

Guys, my account is hacked. I hope that the company responds to me as soon as possible. Please

[olive dove]

@night cloak
we have answered you inquiry multiple times, we only offer support for PUBG MOBILE only.
you may try to google PUBG mobile lite beta to find what you are looking for.

[analog lintel]

How can you leave a clan
@analog lintel can someone tell me pls

[night cloak]

@night cloak @onyx cairn

[onyx cairn]

Don't chat here, move to #pubg-mobile, @night cloak.

[storm fossil]

@vagrant tulip I called and they asked for my email and then they didn't call me

[night cloak]

Jesus. So I can only download the beta from random shady websites?

[storm fossil]

@olive dove Guys, my account is hacked. I hope that the company responds to me as soon as possible. Please

[sand path]

Jesus. So I can only download the beta from random shady websites?
@night cloak
Platform?

[olive dove]

@analog lintel
Click on the arrow down right in your screen to expand the menu, choose clan.
then information tap, click Leave clan.

[onyx cairn]

Jesus won't help you. Open your dms, I'll help you. @night cloak

[night cloak]

@sand path Mobile

[analog lintel]

Thx

[sand path]

Android?

Or iOS.

[night cloak]

@onyx cairn Cant message you tho

[olive dove]

@storm fossil
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team.

[sand path]

https://web.gpubgm.com/m/download_android.html
Android.

[night cloak]

Finally, thank you.

[onyx cairn]

Solved.

[storm fossil]

@olive dove When will the customer support team respond?

[heavy vortex]

@vagrant tulip Thanks but I was hoping a staff's answer

[olive dove]

@storm fossil
The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder.

[storm fossil]

@olive dove What is the support ticket

[olive dove]

you contacted them through your game account or through email?

[storm fossil]

@olive dove Yes, I contacted them and my email address was written, and after that, I was not contacted

[night cloak]

@hamood, It will be banned soon as well.

[heavy vortex]

how long does it takes to ban a cheater means tier reset and all... after receiving the banned message

[storm fossil]

@olive dove Will they contact me soon

[olive dove]

@storm fossil send them a reminder.

[storm fossil]

@olive dove How do I send them a reminder

[olive dove]

@storm fossil the same way you contacted them the 1st time.

[storm fossil]

@olive dove And what do I write to them on the ticket?

[olive dove]

@heavy vortex
It should be immediately.

[heavy vortex]

5 days still not banned

[storm fossil]

@olive dove Help

[olive dove]

@olive dove And what do I write to them on the ticket?
@storm fossil a message that reminds them that you have submitted an inquiry regarding your issue and you need a solution for it.

[storm fossil]

@olive dove And should I write the memory in Arabic or in English, which is the best?

[nova ore]

Pubg MOBILE are not helping me

[radiant dune]

Good day, I ask you to help me, please, my account was hacked and I can’t log in. The account was linked to Facebook. I attach a photo of my account. Money was invested 500 $. I would like to transfer all the money to another account. I ask for help

[olive dove]

@storm fossil it does not matter, we have regional communities to support players across the world.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @radiant dune.

[nova ore]

Pubg mobile not responding me

Why

[storm fossil]

@olive dove Thank you

[olive dove]

you are welcome.

@nova ore how can i help you?

[nova ore]

For 15days my uc not got from bonus challenge redeem page

Wasted my uc

Where it gone

Not get in mail

[olive dove]

@heavy vortex
It's usually immediate but sometimes it won't show the tier reset on their profile immediately

[heavy vortex]

Thanks

[olive dove]

you are welcome

[nova ore]

Reply me

[olive dove]

I am sorry to hear that, @nova ore .
still you need to contact the customer support regarding this issue.

[nova ore]

Ya I am daily contacting in game support but no response

[gray prawn]

How can I remove friends

There is no option shown

[nova ore]

Now what can I do to get my uc back

[olive dove]

@gray prawn
Expand the friend list on the left of your screen, click on the menu icon [3 lines].
Then, click on Batch manage, select the people you want to remove and click delete.

@nova ore
be patient, till you get reply from the customer support.

[gray prawn]

@olive dove thank you

[olive dove]

you are welcome.

[nova ore]

@nova ore
be patient, till you get reply from the customer support.
@olive dove thanks but can u tell me till how many day needed approximately

[olive dove]

@nova ore
The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder.

[nova ore]

@nova ore
The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder.
@olive dove what is this support ticket

[olive dove]

the chat interface you used to contact the customer support regarding your issue.

[nova ore]

the chat interface you used to contact the customer support regarding your issue.
@olive dove ok thanks bro

[olive dove]

No problem, you are welcome.

[violet harness]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @violet harness. Remember to read through #faq before asking questions in the support channels.

[shy arrow]

hiii

when servive till down will come

[night cloak]

anyone know when will pubgm server in india shut down?

[shy arrow]

hallween day finished..bt servive till down and darkest night is not here

[olive dove]

@shy arrow No ETA.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[shy arrow]

when it will come???

[storm flume]

Hello, @violet harness!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[shy arrow]

😢😢

[olive dove]

@shy arrow
we do not have an estimated time for the mode to come back.

[shy arrow]

hmmmmm

@olive dove any type of concept????

[olive dove]

[shy arrow]

ok thank u@olive dove

[olive dove]

you are welcome.

[boreal night]

Hello

[olive dove]

hello, @boreal night.
How can i help you?

[shy arrow]

I have never had a problem with an event before. But this time the horror house mansion event that started on the 21st but I got it yesterday. Which is why I can't redeem anything.

I find the event I mean it comes to my lobby yesterday and end today

bt it started almost 21/10

bt it come s to my lobby yesterday....

for this I cant get or redeem anything

[winter charm]

Is pubg accounts recovery in indian version

[shy arrow]

what kind of problem is this??😢😢

[storm flume]

Please refer to this channel's pinned messages for further information, @winter charm:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[gloomy depot]

Agok helped me someone was able to hack my account and the account was opened from another source, and the hacker changed the account name in PUBG and deleted all of his friends and now I cannot access my account. A message appears to me saying that the game has happened and the game is updated to the latest version

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gloomy depot.

[gloomy depot]

The message that appears to me

I called but it is being troubled

@storm flume#I called but it is being troubled

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @gloomy depot.

[gloomy depot]

What should I do

I want to restore my account

[olive dove]

@gloomy depot
you need to contact the customer support, no other way to solve this.

[midnight tangle]

How to change camera to First person FPP

[gloomy depot]

This is a Facebook link in its game

[radiant dune]

@storm flume

[gloomy depot]

@olive dove#How do I contact them

[radiant dune]

this is my account that was stolen help me do not have access to facebook it was also hacked help please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gloomy depot.

[radiant dune]

this is my account that was stolen help me do not have access to facebook it was also hacked help please

[storm willow]

@radiant dune contact customer support

[radiant dune]

where to contact (I was told by the developers first to get access to the mail from the one you entered then only we can help you what to do I don't know

[indigo storm]

Is PUBGM global beta working in India

[olive dove]

@gloomy depot
Do not share screen shots for sensitive information regarding your account.

you can contact the customer support through the login interface of your game client, rather than clicking on log in you should click on the help icon on the top right of your screen.
Then, you can state your issue clearly to get assisted.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @radiant dune.

[radiant dune]

@storm flume so they answered me first, get access to the mail through which you entered the game, and then only they will help me, but since I can’t go to Facebook because it’s hacked too and I don’t know what to do

[night cloak]

Hlo after unban in India all our skins and other stuff will be remained same or we have to start newly

[gloomy depot]

@olive dove#I wrote to support and explained the problem, and because he told me they didn't understand

[hushed hound]

Hlo

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

We are unable to provide assistance if you do not ask a question or state a problem, @hushed hound. Remember to read through #faq before asking questions in the support channels.

[hollow plaza]

When will the bonus Challenge be available in Turkey?

[glossy sable]

No ETA.

(ETA = Estimated Time of Arrival)

[night cloak]

I need fast help plsss

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

A hacker is connected on my account

And him wanna unlink my account

[olive dove]

Do you still have access to your account?

[night cloak]

Yes

[olive dove]

which platform did he hack to get access to your account?

[night cloak]

Do pubg kr have discord server

No is global

[glossy sable]

No, @night cloak.

[night cloak]

Is twiter and is linked with another google account

Oo then how that players can get support from pubg 😔😔😔

I dont speak very good english pls help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[olive dove]

@night cloak
you need to refer to #faq 2.8. to contact the social media customer support so they can retrieve your account.
And, you need to contact the in-game customer support regarding your issue so they can help you with unlinking the hacked social media from your game account.

[night cloak]

Ok thx

This is in game settings?

[olive dove]

yes, beside the logout button.

[night cloak]

Ok thx you so much <3

[olive dove]

no worries, best of luck!

[night cloak]

Thx❤

[gloomy depot]

@olive dove I do not have any account linked to the game is hacked and I changed the symbols of the accounts to be linked in the game, however someone was able to hack my account and open it and support PUBG could not help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gloomy depot.

[polar marsh]

@primal compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Any possible revision and rework for Vikendi in the near future? The roads are still disappearing,the under texture glitch is still live, doors are kept open on spawn after the game starts and stuff..

[deft kite]

Does the apk link given on instagram fixes server issues in india

[storm flume]

Please refer to this channel's pinned messages for further information, @deft kite:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

The team are always working to improve the gaming experience for its users, @night cloak! Feel free to report the issue in #old to make them aware.

@night cloak I really apperciate the bot-like reply, but no. The team isn't working on the gaming experience, Vikendi has been glitched since it came to the game. So I'd rather not waste my time on Feedbacks anymore, none of them helped. Thanks for the reply tho.

[glossy sable]

Can you provide feedback in more details than the overall description? That would help better.

[midnight tangle]

Why I cant go into FPP match?

[lean valve]

Am I right server eror is coming in india

@midnight tangle

[midnight tangle]

?

[night cloak]

Hello, @vagrant tulip! May I ask what a top spin ban is?

Could you please share a short video of your issue, @midnight tangle?

[polar marsh]

@vagrant tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[midnight tangle]

@night cloak no, but im telling you

TPP workes just fine, but when it coms to FPP it doesnt load into the game

It takes several minutes in matchmaking but nothing happens

[brittle spear]

Hello

Any help?

I always play on 40 ms now I play on 140 120 72 why?

[night cloak]

Pubg sucks ban for no reason.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[clear spindle]

Due to less number of players, @midnight tangle.

It's an issue from your internet connection, @brittle spear.

[crystal fable]

this is solo our squad team uping

[brittle spear]

@clear spindle no its the same

But how to know?

[hardy nest]

Guys where is the cheater reports? I wanna report someone badly

I got killed by that guy thrice in a row in solos

[storm flume]

Hello, @hardy nest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@reef ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fluid sorrel]

What is that???? Could you tell me where is my uc?

[violet spruce]

how many subscribers need to get content creator role

[night cloak]

The requirements for content creator are internal, @violet spruce.

[violet spruce]

internal means?

[night cloak]

Your UC was deducted for either purchasing from unofficial sites in the past or forcing a refund via your respective App Store, @fluid sorrel.

Not public, @violet spruce.

[fluid sorrel]

Lol iam purchasing with app store?

[violet spruce]

Then how to apply

[fluid sorrel]

And its not the first time

[night cloak]

You can find the form too fill out via #735483472432594994, @violet spruce.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fluid sorrel.

[fluid sorrel]

No one answer?

[night cloak]

We cannot help you any further with this matter, @fluid sorrel. Please contact in-game support and wait patiently for a reply.

[fluid sorrel]

No one replied i have been waiting more than 2 days?

Okay wheres my money?

[midnight tangle]

Matchmaking FPP is not working, TPP works but the other one I wait but nothing

[onyx dagger]

Matchmaking takes more time when there are less players to play in a Mode, @midnight tangle.

Kindly refer to #faq 5.4, @fluid sorrel.

[mortal shard]

How to know if the player I reported got ban or no?

Besides the in game mail i get.

[normal fulcrum]

@mortal shard You won't be able to know it. Since security team doesn't reply to every mail. Sometimes, reported players get banned amd still a reply is not guaranteed

[mortal shard]

I c.

I was wondering is there any place where a report about cheaters get released with the I'd number

[mellow warren]

Really 180 day 1/2 year of course I will wait this time 😉

[mortal shard]

????

[solemn magnet]

Im sure this is known however is there anyway around it?

On ios (Iphone XS) when im in discord VC and on any game the audio gets reduced and also the stereo sound(3D sound) of the game gets removed is there any solution to this or is this how ios is...

And also is this on android? Same thing?

[midnight tangle]

FPP matchmaking doesn’t work, I’ve been waiting for 20 min...

[onyx dagger]

If they send an E-mail in-game about it, It would probably have the Player's name whom you reported, @mortal shard.

What is the issue, @mellow warren?

[fluid sorrel]

@onyx dagger there’s no answer of my question

[onyx dagger]

Kindly refer to #faq 5.4, @fluid sorrel.

Again, @midnight tangle,

Matchmaking takes more time when there are less players to play in a Mode.

[midnight tangle]

Wdym more time

[fluid sorrel]

@onyx dagger i told you there is no any answer of my question

[midnight tangle]

It doesn’t load in at all

[fluid sorrel]

@onyx dagger why you cant help me?

[onyx dagger]

Well, discord voice is In-call voice and Game sounds is media. During a call the device will automatically prioritize in-call volume over media. Hence media will be suppressed. Only way is to use another device for discord, @solemn magnet.

[mortal shard]

I meant like the ban report with percentage error403 gives in #news is there any place where the report gets released with the account name and I'd code

[onyx dagger]

Probably there are less players to play in FPP mode, @midnight tangle.
Feel free to share your Feedbacks in #old.

[solemn magnet]

Alright thx thats sad 😦

[onyx dagger]

I already gave you the answer for it, @fluid sorrel, Kindly check it:

Kindly refer to #faq 5.4.

[midnight tangle]

Matchmaking is not just raking long it never work YuKi

[onyx dagger]

You're welcome, @solemn magnet.

[mellow warren]

@onyx dagger thank but it's done I was want to change country because I wait 360 day and when it's done and I can change my brother Chang it accidentally to the wrong country and now I want to change but I need to wait 180 day

[onyx dagger]

Waiting is the Only way, @mellow warren.

Again, Do you ay on FPP, Or TPP, @midnight tangle?

[fluid sorrel]

@onyx dagger are you kidding me or what? I already told you there is no any question related to my problem !!!!

[onyx dagger]

Did you mean that the Customer Service in-game did not reply to you, @fluid sorrel?

[mellow warren]

It's ok the good news is the game start be boring

[midnight tangle]

FPP @onyx dagger

[onyx dagger]

Feedbacks are welcomed in #old, @mellow warren.

[mellow warren]

Thanks for good service

[fluid sorrel]

@onyx dagger yes no one answered.

[onyx dagger]

Try playing in TPP, @midnight tangle.

You're welcome, @mellow warren.

The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder, @fluid sorrel.

[fluid sorrel]

@onyx dagger kidding me or what?

[onyx dagger]

? @fluid sorrel

[midnight tangle]

I tried and it is boring @onyx dagger

[onyx dagger]

Feel free to share your Feedbacks in #old, @midnight tangle.

[fluid sorrel]

@onyx dagger are you robot?

[onyx dagger]

The only way is to Wait patiently, @fluid sorrel. They recieve a lot of Support requests everyday. Also, I'm not.

[solemn magnet]

Guys lets not they can help you to a certain point go complain to the devs not the moderators they are not in charge of the game they can only help with the extent of their knowing.

[fluid sorrel]

@onyx dagger how long?

[solemn magnet]

1 week or more most likely

[celest shadow]

Please understand that the customer service cannot handle all of your support tickets in a day; that is because that the customer service representatives not only receives hundreds if not thousands of support tickets daily, they also have to take the time to respond and assist the player, @fluid sorrel.

You are advised to be patient in this regard as it may take a while, feel free to send a kind reminder should you feel that the customer service has not responded to you within a reasonable amount of time. We hope you understand, thank you.

[mortal shard]

I meant like the ban report with percentage error403 gives in #news is there any place where the report gets released with the account name and I'd code
@celest shadow is there

[fluid sorrel]

@celest shadow well,if i reminded like you said and no one replied what action will be taken?

[celest shadow]

All suspended player accounts can the viewed in the Ban Pan section within the game, @mortal shard. However, the player names and numeric user identification of the suspended players will be partially blurred out. Feel free to confirm this in-game.

[mortal shard]

I c thanks for reply

[celest shadow]

For now, please just be patient till a customer service representative responds to your support ticket, @fluid sorrel.

[fluid sorrel]

@celest shadow okey i will wait, i hope someone reply

[mellow warren]

Can I have pubg mobile Turkish discord server

[night cloak]

Does pubg have push to talk?

[teal orchid]

Please help me

[celest shadow]

Please refer to subpoint 3.1 in #735483472432594994 for the regional communities, @mellow warren.

Yes it does, @night cloak.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @teal orchid. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@celest shadow how do you use it

[polar marsh]

@teal orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Click on your voice chat and you should see the Push to Talk option, @night cloak.

Hold the "Team" button to continue transmitting your voice to your teammates and vice versa for the "All" to everyone else around you (proximity).

[night cloak]

Pubg mobile ban op

[broken breach]

So how come we have bots. And not skill based matchmaking??? Is it yall servers cant handle a whole lobby of real people? Or the fact I'm gold going against aces and Conquorers?

[night cloak]

Pubg mobile ban op

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

@celest shadow means ill have to keep the vc menu open the whole game?

[celest shadow]

You only open the menu when you want to talk to teammates using push to talk, @night cloak.

[vapid badge]

does chnging region makes a difference in game ? @celest shadow

Anybody?

@thin halo

[celest shadow]

Changing your in-game region will only have an effect on your regional events, @vapid badge. That is about it.

[tired fractal]

Death cam is bugged? sometimes when i get killed by cheater i cant watch it

[storm flume]

Hello, @tired fractal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[tired fractal]

👍 i did

[celest shadow]

Awesome, thank you!

[midnight tangle]

im sad, FPP matchmaking not work

[polar marsh]

@silver hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@north badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen estuary]

Why ? like im totally fair player

[polar marsh]

@keen estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@wise flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cloud jay]

Hello, I cannot log in to my account and this message appears, knowing that I am using the latest version 14370 !!

Help please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cloud jay.

[cloud jay]

They not helping

[gloomy depot]

@cloud jay#Same problem I have someone opening your account from another source

[cloud jay]

How I can fixed

[gloomy depot]

@cloud jay#There is no solution to the end of a hiss, I spoke with a company and a solution to a problem

@cloud jay#A troublesome person pummeling my account without penetrating any account linked to PUBG and changing the name and deleting all my friends

[grave ginkgo]

Whats meaning of this

Why? Why? Why? Why? Why? I didn't even haccked or violent any game rules or the game

[polar marsh]

@grave ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wise trench]

where i can make a report on cheater

[night cloak]

So my friend just got a new phone and redownloaded pubg. She puts in her facebook info in order to sign into her account but she ends up to the screen where you make a new character. So she tried signing into her old account with twitter since she also has it linked to twitter but it goes to the create a new character menu. She uses the same facebook account and twitter account to log in. Any advice on how to fix this?

[wise trench]

report on cheater:
SpraySlt - its his name in pubg mobile as proofs i give you his chanel on YouTube where he streaming with cheats and sell them

[storm flume]

Hello, @wise trench!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[main kelp]

I want to restore my account by e-mail and unlink any social networking site

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @main kelp.

[main kelp]

I can not enter the game

[olive dove]

you can contact the customer support from the login interface, @main kelp .
Rather than clicking on login button, please click on the help button [top right] so you can cha with the customer support.
Also, you may send an email to :
[e-mail]

@night cloak Are you sure friend has her socials connected to her account, and she is not playing from a guest account.

[main kelp]

Tried by contacting us but no help

[raven ore]

@olive dove ممكن بعد اذنك تكلمني برايفت اسألك عن حاجه

[storm flume]

Please do not use languages other than English, @raven ore. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive dove]

@raven ore
Feel free to ask any questions in here and i will be more than happy to help.

[fair isle]

what's up with this letter, is there something i should've receive?

[olive dove]

I am sorry to hear that, @main kelp . However, you need to explain your issue to the customer support clearly and be patient till you get response from them.

[polar marsh]

@raven ore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[main kelp]

What exactly do I need to get my stolen account?

[olive dove]

@main kelp
you need to retrieve your social media accounts that are connected to your game account, you may refer to subpoint 2.8 in #faq.
you also need to contact the customer support asking them to solve your issue, they will ask you for a proof that you have to provide to complete the process.

[main kelp]

I lost access to social media, but I have proof of my right to the account and others

[olive dove]

you can contact the customer support of the hacked social media to get retrieve your account.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @main kelp.

[polar marsh]

@proper vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[main kelp]

He deleted the Facebook account, it no longer exists

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @main kelp.

[main kelp]

I cannot contact customer service from here

[sick shale]

No, contact customer service in-game, refer to subpoint 5.3 in #faq for further information

[nova plank]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @nova plank. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@olive dove yes she has been playing pubg with the same social accounts and everything

[olive dove]

does she still have access to the account from the old phone?

[night cloak]

She had an android before and now she has an iphone but the account is linked to her facebook and her twitter

unforturnatelly her old phone got ruined

[main kelp]

😫

[olive dove]

@night cloak
Device type does not really matter, if the account is linked to social media it should work on any other device.
you can try contacting in-game customer support and state the issue in-details for further assistance.

[main kelp]

I cannot access my account and the Facebook account was stolen and I want to remove it and restore my account

[olive dove]

@main kelp
we have already answer you multiple times, you need to contact the customer support.
we can't help with accounts related issues.

[night cloak]

I tried that already as well

Is there an email to contact pubg directly?

so i can give it to her

[olive dove]

@night cloak
[e-mail]

[limber plinth]

مسلم@olive dove

[night cloak]

thanks so much for your help

[olive dove]

you are welcome.

[storm flume]

Please do not use languages other than English, @limber plinth. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[barren stream]

how to redeem bonus challenge reward anyone tell me ?

[storm flume]

Please refer to this channel's pinned messages for further information, @barren stream:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[olive dove]

here, @barren stream :
https://discordapp.com/channels/393088095840370689/481200416349224980/767294567606910996

[night cloak]

Pubg unban in india or not

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

My pubg mobile account has been getting all my uc deducted for a while. I want to find a solution to this

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

I did but it’s always the same thing that I’ve made illegal purchases in the past

I wanna know if they can’t take that off my account then how much uc do I owe so I can just pay it off

[fair vale]

Hello I tried to change my name to TĪWĪIĪIĪNĪY and it's 11 letters and it says 14

[olive dove]

@night cloak
unfortunately, this information can't be shared by the customer support.
In this case, the UC will be deducted till the amount of illegal UC get refunded.

[fair vale]

What do it do please someone help

[night cloak]

I understand that @olive dove but I wanna know how much do I owe exactly so I can just pay it off

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fair vale. Remember to read through #faq before asking questions in the support channels.

[fair vale]

@olive dove ?

[olive dove]

Totally understandable, @night cloak. However, we are not affiliated with the in-game customer support team and are unable to assist with UC deduction issues, other than to direct you to contact the in-game support team.

How can i help you, @fair vale ?

[fair vale]

Hello I tried to change my name to TĪWĪIĪIĪNĪY and it's 11 letters and it says 14
@fair vale

[olive dove]

@fair vale
Capital and special letters take a larger size than the normal letters.

[fair vale]

Like how much special letters take or captials

Capitals*

@olive dove

[olive dove]

It depends on the character you are using, @fair vale .
It might be 3 or 4 as much as single small letter character.

[smoky wolf]

what order are the rarities (colurs please)

[olive dove]

Sorry did not understand your question, @smoky wolf elaborate please?

[polar marsh]

@nova plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stone drift]

Morning guys, is there any risk of ban if I switched networks in middle of a match because of lag ?

[olive dove]

Morning @stone drift , it should not cause an issue, unless this action has been repeated multiple times. in this case, you might get 10 mins ban due to network connection error.

[arctic stump]

I don't get this, why is the game still working for me? Weren't Indian servers supposed to shut down starting 30th October

[frigid hamlet]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frigid hamlet. Remember to read through #faq before asking questions in the support channels.

[frigid hamlet]

I want to help

[olive dove]

how can we help you?

[frigid hamlet]

My account has been linked to the site, and I do not know how to cancel the link, and I do not have the password

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @frigid hamlet.

Please refer to this channel's pinned messages for further information, @arctic stump:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[frigid hamlet]

i have been sent to the business service and have not received a response. My account in the game is enters through the beautiful path, and has not Solution please

l want a solution so my account doesn't ged hurt

[sick shale]

Only customer service cam help with account related issues.

State your issue properly and be patient please

[arctic stump]

C'mon , the pinned message doesn't answers a thing, I am using the global version

[frigid hamlet]

Do l write my problem here or in customer service?

[sick shale]

What's your problem?

[frigid hamlet]

i have been sent to customer service for27 hours now and they have not responded to me

i just wnat to cancel the link back

[smoky wolf]

@olive dove as in can i just have a table or something of what the rarities are along with their corsponding colors (sorry my grammar is bad)

[frigid hamlet]

help

🥺

[smoky wolf]

what type of problem is it

[frigid hamlet]

i just wnat to cancel the link back

[smoky wolf]

eh

OH

[frigid hamlet]

what

[smoky wolf]

think i know what you mean, what link

nvm im useless

[frigid hamlet]

l have my account, it was linked via gmail in the gmae and l did not know the data, but l have Facebook and twitter

[smoky wolf]

what are you trying to do

[frigid hamlet]

and l want to cancel the gmail link in the game

[smoky wolf]

not sure if you can

do you know if its possible to do that and you are having problems with it alone

[broken breach]

So how come we have bots. And not skill based matchmaking??? Is it yall servers cant handle a whole lobby of real people? Or the fact I'm gold going against aces and Conquorers? Ima keep asking until I get answers

[frigid hamlet]

l don't know who did this, but my account is accessed via gmail and fear my account will get hurt

[smoky wolf]

im not sure then but you cluld reset your gmail password as i think that means you have to log into it again

[sick shale]

@untold mauve Don't flood please

@frigid hamlet Only customer service can help you with this issue, please contact them and don't repeat questions here

[frigid hamlet]

Rebel

[storm flume]

Please avoid going off-topic, @smoky wolf. You may have unrelated conversations in #chat.

[frigid hamlet]

Rebel customer service has been mailed to them and there has been no response in 27 hours so l'm here

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @frigid hamlet.

[sick shale]

@untold mauve No promotions, go through #735483472432594994 please

[untold mauve]

What

[sick shale]

@untold mauve #735483472432594994 4.1

[untold mauve]

I am a big pubg lover

[storm flume]

Please avoid going off-topic, @untold mauve. You may have unrelated conversations in #chat.

[untold mauve]

Okay

[tawny yew]

Hello , my account has been hacked please help .

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tawny yew.

[tawny yew]

not responded

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @tawny yew.

[potent hornet]

Anyone else having in game muffled sound problems when mic is on? On iPhone

[mild dove]

My voice chat is not working whenever i click it says please wait everytime

@lime juniper

[normal fulcrum]

@mild dove No need to ping anyone. Specially someone from community team. State your issue and someone will. Help you

@mild dove Make sure you have a stable connection

[mild dove]

I have 20ms

[normal fulcrum]

I said stable. Not low ping

[mild dove]

Yh i have that too

[normal fulcrum]

Your country?

[mild dove]

England

[normal fulcrum]

Have you tried client repair?

[mild dove]

I also did repair resources and and routine repair

[normal fulcrum]

The only reason to show that pop up is when your internet is not fast or stable and fails to connect to voice chat

[mild dove]

Oh

Thank you for helping me but my brother amd mine are on same wifi his mic is working mine not

[normal fulcrum]

Make sure there's no app in background which uses a lot of internet data
If that doesn't help, then you might have to talk to your ISP

[mild dove]

Thank you

❤️

[alpine fog]

Hey,

Can anybody help me.
And answer the question?

Question-

As pubg has done server down in India,but still my server have not down and I can play as usual.

CAN ANYONE SAY ME THE EXPLANATION?

Please help

[honest spindle]

Nope bro after some time your account will be blocked

It is happening slowly

[alpine fog]

Oh

[honest spindle]

yesterday it is same as for me but today when i tried to open tgen a notice board comess and stated tgat server 8s busy in your restricting area

[alpine fog]

@honest spindle oh

[sick shale]

@hasty arrow Use #discord please

[honest spindle]

that means simply that all servers in india is blocking

[alpine fog]

@honest spindle yes we will miss you pubg

[honest spindle]

and my server in which i have logged is blocked today

[storm flume]

Please avoid going off-topic, @honest spindle @alpine fog. You may have unrelated conversations in #chat.

[alpine fog]

Ok

[hasty arrow]

@sick shale thanks

[honest spindle]

@alpine fog yess bro pubg is feeling we will miss you

[alpine fog]

@honest spindle

[honest spindle]

And definitely pubg india will come soon

[storm flume]

Please avoid going off-topic, @honest spindle. You may have unrelated conversations in #chat.

[honest spindle]

Ok sorry !!!

is pubg india is unrelated
if yes then sorry

[livid orchid]

Does anybody know how to slove this problem ??

[honest spindle]

#brutal Who is trying to login this will definitely come

[livid orchid]

You mean someone is trying to login my id ?

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @livid orchid.

[shrewd cobalt]

When is bonus challenge coming back?

[storm flume]

Please refer to this channel's pinned messages for further information, @shrewd cobalt:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[golden kelp]

Global version not working in INDIA

[storm flume]

Please refer to this channel's pinned messages for further information, @golden kelp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear berry]

Was there an ingame update? I got random 2 mb update

[limpid badger]

Ok im not sure what im doing wrong but when i try to lower gralhics or change frame rate i do so and then i restart like it tells me to but then it doesmt lower

[clear spindle]

@golden kelp He has been answered.

[golden kelp]

@clear spindle is it a crime to help someone ??

[polar marsh]

@raven bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@limpid badger Check if the Auto-adjust graphics is turned on.

[limpid badger]

Yes

Ok> @limpid badger Check if the Auto-adjust graphics is turned on.
@clear spindle how do i do that

[clear spindle]

@clear berry There was one a few days ago.

In game settings > Graphics > and scroll down and check if the option is enabled, @limpid badger.

@golden kelp It's not a crime, but you don't have to waste your time in helping a user who has been answered.

[clear berry]

@clear berry There was one a few days ago.
@clear spindle Yes I got that but got random one just now?

Is this some thing I should be worried about lol i know most updates are ingame but i cant find anything about this 2 mb update??

I never ever logged out of my account either

[clear spindle]

Nothing to be worried about when you get small patches as it is for performance improvements.

[limpid badger]

@rock47 i changed it and restarted but the graphics setting didnt change

[clear berry]

It was on ios but I cant find anything about it, good I mean my game still working fine but some dude said it could be because of someone trying to get in my account? Idk anyone like that tho

Theres been lot of people here talking about someone hakinn their stuff so just looking out

[limpid badger]

So what do i do about the graphics

I changed the graphics,restarted and took the auto adjustments off

[clear spindle]

Try doing a Routine Repair and Restore Default Settings, (Logout > Repair > Select first two options), @limpid badger. Your sensitivity and layout will change to default.

[limpid badger]

@clear spindle ok

So let me get this i log out,log back in and then change the settings??

[clear spindle]

You won't find any patch notes for these kinds of updates, @clear berry

some dude said it could be because of someone trying to get in my account? Idk anyone like that tho
That's just a fake. Your account is safe as long as your Social media accounts are safe.

Yes.

and also do the Routine Repair and Restore Default Settings.

[limpid badger]

Whats the routine repair and to i restore default setting in the settings

[clear berry]

Yes they are completely safe and I didnt get any notification on my fb or email about any log in from different location, my account is still logged in and everything is working normal so yes he was prolly just making stuff up because my game still going perfect and thanks, I was just making sure it wasnt anything suspicious

[clear spindle]

@limpid badger select the first two options then press Ok.

[gilded imp]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gilded imp. Remember to read through #faq before asking questions in the support channels.

[gilded imp]

when im opening my pubg mobile account getting that error please give me fixed

[limpid badger]

@limpid badger select the first two options then press Ok.
@clear spindle for the settings i want??im sorry im dumb

Have u tried updating on the app store

Or how do i do it i dont really mess with the setting much

[iron basin]

Is this app safe to play??.

[hollow hedge]

anyone knows the code?

[polar marsh]

@simple kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager harbor]

They are Saying my Emulator is not updated but my Emulator is fully updated

IGN: '亗『Xee』亗'

Frozen for two months but My emulator is up to date

So please Unfreeze my Account This is my humble Request

PUBG Mobile Korian Version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @meager harbor.

[meager harbor]

Korian Sport

[fresh cedar]

hi,I’m new here but I thought someone would help me. Last week I played for grenadier title,all week...to get the title but didnt Even though i have most grenades kills.. can someone tell me why I’m not in the top?😔

What did I do wrong ?

It was so hard to get all those kills..please,help me🙏🏻

[modest pewter]

Wow that's a lot of grenade kills

[fresh cedar]

🥺🥺

Thats Why Im looking for help..

[sick shale]

@fresh cedar Your account level is low, must be 30 or more. I'm not sure

[iron basin]

Is this app safe to play??.
plz anyone???

[storm willow]

@iron basin you can use 1.1.1.1 feature in that app

Avoid using WARP plus

[fresh cedar]

Okay,thank you @sick shale ! hope next week will work..

[iron basin]

@storm willow not with the wrap+ right??

[storm willow]

Yes use only 1.1.1.1 dns changer @iron basin

Or you can manually assign in network settings as in #faq 4.5

[high socket]

@lime juniper im having issue at my house wifi the game shows area restricted and shows indian announcement and but if i play on my 4g it works fine or any other wifi. how can i fix it i tried reset game phone and wifi nothing worked. i live in usa but it shows indian announcement on my house wifi

i told support and everyone no one could help maybe u can help me out i called apple i called wifi company it only shows this at my house wifi no where else but why does it show at my house wifi that im in india region. which im not

[normal fulcrum]

@high socket No need to any role or community team. The game is unavailable in your country that is why it is showing that. It will soon be revoked completely

[high socket]

smh i live in usa dude

read what i said on top smh then tag me

[normal fulcrum]

If you're living in USA and still getting that then contact your wifi provider. Not an issue with the game.

[high socket]

it is because its only on my house wifi i even reset everything

[normal fulcrum]

We cannot do anything if your wifi IP is Indian. Contact your ISP

[high socket]

the game thinks my house wifi is showing location of india

man can we let him answer because im so tired of this from last 3 days i missed all my tourneys and stuff

[normal fulcrum]

We cannot do anything. Game does not decide your location. Your IP address does. If you're in USA and getting a location of India, not game's fault

[shadow ridge]

date of bonous challenge back in USA server

tell me

[storm flume]

Please refer to this channel's pinned messages for further information, @shadow ridge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[main moth]

When i turn my microphone on my in-game audio become extremely quiet and when its off the audio gets louder can someone help me dfix this

[fleet gyro]

why are many innocent players banned ?? while players who use cheats are not banned ??

maybe the pubg party needs to change the bot's working system

[onyx dagger]

File Claim option exist for a Reason, @fleet gyro.

Do you face the issue in every match, @main moth?

If so, Kindly do a Routine repair of the Game.

[proven crescent]

Is this crate bugged? No combination from the letters work

[sick shale]

No, it's not bugged

[night cloak]

I keep minuS Cuz of the lag it went 48 ms to 900

Thanks for the minus Pubg my internet was ok BUT IT WENT UP

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@indigo mantle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@drowsy briar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[young hinge]

Can I shift my global version account in other version ..so that I have same level and stats...

[storm flume]

Please refer to subpoint 2.9 in #faq for further information, @young hinge.

[brittle jackal]

Hello.
Is there a list for Device that's supporting 90FPS or going to soon!

My device is: ROG Phone 3 globlal version

[night cloak]

No there is not, @brittle jackal.

[brittle jackal]

How do i know

My device support 144hz & 260 refresh rate but i don't have 90fps settings

[acoustic dagger]

Will pubg support open gl version 2.0?

[sick shale]

@young hinge No, you can't

[acoustic dagger]

pubg m

[placid harness]

Hello

. I have an account in Bebji that has been hacked by someone and the game clan has been transferred to his other account. Please return the clan to my official account, which was created by my account, and my hacked account has been returned and the password changed. I just want to return the clan because the fraudster transferred the ownership of the clan to his other account Because Clan Level 9

[merry sandal]

You're going to have to get the current clan leader to give you the ownership if you wish to get it back, @placid harness.

[placid harness]

He stole my honor clan account, entered another account and transferred the ownership to him

[night cloak]

Your device does not support 90 FPS for PUBG MOBILE, @brittle jackal.

Could you please elaborate, @acoustic dagger?

[placid harness]

It was Honor and I who created the clan and transferred it to my other account. My other account is hacked and taking the clan. I want to take it back to my previous account. @merry sandal

[merry sandal]

There is unfortunately nothing we can do, @placid harness. You could try contacting Customer Support in game. Maybe they are able to help you out.

[cloud jay]

Any admin please?

[night cloak]

For what reason, @cloud jay?

[placid harness]

Thanks@cloud jay

[cloud jay]

I can’t open my account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cloud jay.

[cloud jay]

Not helping

They said upgrade the game

[night cloak]

We cannot help with account related issues, @cloud jay.

[cloud jay]

I also have last update

[night cloak]

We cannot help with account related issues, @cloud jay.

[cloud jay]

Who can help me

[glad shore]

Hello i need help me

[night cloak]

In-game support, @cloud jay.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glad shore. Remember to read through #faq before asking questions in the support channels.

[cloud jay]

Customer 2 weeks not answer

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @cloud jay.

[night cloak]

Patience

[glad shore]

I want to cancel connecting the email number

[night cloak]

Is it your own email, @glad shore?

[cloud jay]

The customer services not answer

[night cloak]

Patience
@cloud jay

[cloud jay]

For what?

[night cloak]

For their reply.

[cloud jay]

Not replying

[night cloak]

You’ve been advised, @cloud jay. We cannot help with this issue. Please refrain from. Repeating yourself again, you may wait for in-game supports reply.

[glad shore]

Yes but I stole me and not know his @viasy

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @glad shore.

[cerulean stratus]

Halo

[polar marsh]

@cerulean stratus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I Want My 7 Day Room Card Back

[spring zephyr]

Huh?

How did you lost it?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

The Day Before Yesterday I Activated My 7 Day Room Card

[spring zephyr]

We can't help you with that, refer to pinned messages.

[ember wing]

Hello pubg please support me for opening my pubg

[spring zephyr]

Explain your issue in detail, please.

[ember wing]

I m from Nepal...from yesterday my pubg is not opening 😭😭

[livid pulsar]

Explain your issue in detail, please.
@spring zephyr restricted area

[storm flume]

Please refer to this channel's pinned messages for further information, @livid pulsar:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service via the in-game settings for further assistance, @ember wing.

[livid pulsar]

India banned PUBG will it be open soon ?

😔😔

[ember wing]

It shows message like server busy and restricted area

[livid pulsar]

It shows message like server busy and restricted area
@ember wing your ip is of india

[ember wing]

I have already contacted there but no reply 😭😭😭

[livid pulsar]

But you live in nepal that's the fault

[ember wing]

No I m from Nepal..I have reinstalled game and tried again but again same problems

[livid pulsar]

The Wifi you use is from india brother

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[ember wing]

No it's from nepal

[livid pulsar]

U can play with any other internet

[ember wing]

Vianet wifi

pubg is only login by using VPN😭😭 please help

Please support me guys..if my IP is of India then why Pubg shown in playstore and installed in my phone😭

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ember wing.

[jovial stag]

Вы баниие ни за что

С кем я могу поговорить насчёт разбана

[storm flume]

Please do not use languages other than English, @jovial stag. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ember wing]

Thank you for your support guys🙏🙏❣️

[storm flume]

Please refer to this channel's pinned messages for further information, @ember wing:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[ember wing]

I have just reinstalled the game and now my game works ❣️❣️This page is lucky for me ...once again thank you ❣️ Love from Nepal

[surreal cedar]

Welcome Bro !

[night cloak]

I once changed my region to Turkey to download apps that aren’t available on Bulgaria. I want to buy uc and i changed my region to Bulgaria again and when i login to pubg and try to buy uc it says that i should switch to the turkish thing. Like why? I’m from Bulgaria and my region is bulgaria why should i switch to the turkish store? It doesn’t let me buy uc pls help

[viscid willow]

What does authentication failed means?

@spring zephyr

[spring zephyr]

@night cloak Can you send a screenshot of what's showing?

[honest spindle]

this is showing

[storm flume]

Please refer to this channel's pinned messages for further information, @honest spindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@spring zephyr

[viscid willow]

Aditiya can you solve my problem

[honest spindle]

can you help me

with login failure

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[spring zephyr]

@honest spindle Check pinned messages.

@viscid willow Your login method and country?

[honest spindle]

india

[storm flume]

Please refer to this channel's pinned messages for further information, @honest spindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[honest spindle]

from where i can't see it plse send a image

[spring zephyr]

@honest spindle #questions message

[lethal oxide]

When will Indian version will come

[storm flume]

Please refer to this channel's pinned messages for further information, @lethal oxide:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[dense lintel]

How to check pinned message 🙄🙄🙄

[olive dove]

@dense lintel mobile or pc?

[cursive oar]

Facebook login failed 👎☹👎

[polar marsh]

@junior crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron basin]

In emulator its 1.0.2.14370 but on phone it's 1.0.2.14372 version.
Why you do this pubg?????

[subtle mulch]

Pubg mobile is currently banned in India. Is there anything wrong with downloading and playing pubg mobile from India's Instagram page at this time?

@olive dove Pubg mobile is currently banned in India. Is there anything wrong with downloading and playing pubg mobile from India's Instagram page at this time?

[storm flume]

Please refer to this channel's pinned messages for further information, @@subtle mulch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[olive dove]

Here, @subtle mulch:
#questions message

[solar hare]

Today i created new pubg account which is level 1 when im trying to send popularity to my friend it says "level not high enough" how much level needed to send popularity??

[olive dove]

Your account need to reach to lvl 5 to open more perks.

[uneven pumice]

How to get full stats of pubgm custom room because i have now tournament room card!

[olive dove]

@uneven pumice
Tournament cards do not grant you full stats upon holding custom match, what we use in PMPL is not a room card, it’s a special client created by Tencent for selected creators.

[echo cargo]

My pubgm account is connected with facebook.but from yesterday i am trying to login but its not working on ios meanwhile its working on android.
Can i get any solutions??

[night cloak]

i cant match up for any game and for any maps ? whats going on

[storm flume]

Hello, @echo cargo!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[olive dove]

@night cloak
what is your region? which server and mode you are trying to match in?

[uneven pumice]

esports_sa replying too much delay.

[icy kayak]

Can anyone help me plz

[night cloak]

AS .. im just tryna find a solo game and for every map i choose , i wait for 3 mins and there still isnt a game

[icy kayak]

I need help💔

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @icy kayak. Remember to read through #faq before asking questions in the support channels.

[olive dove]

@night cloak
Matching time depends on many factors, try different modes [duo, squad...TPP] for less matching time.

[night cloak]

@olive dove uhok

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @icy kayak.

[icy kayak]

Last night i was playing i just logged out my game

Than this happend 💔

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @icy kayak.

[ember wing]

One answer please ❣️

When will bonus challenge again seen in pubg🙏🙏??please reply

[storm flume]

Please refer to this channel's pinned messages for further information, @ember wing:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rugged atlas]

I don't have option of prime plus once my friend bought prime plus on my account and my prime plus was disappeared after that I want option back please help me😶

[onyx dagger]

Please contact Customer Service in-game about this, @rugged atlas.

[rugged atlas]

@onyx dagger there's no option regarding this

[ember wing]

My redemption store is blank😭😭

I have buy battle coins with my 600 uc😭😭..Now there is no option for redeem uc with battle coins

Please give me uc by keeping that 6000 bc

[storm flume]

Please refer to this channel's pinned messages for further information, @ember wing:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hollow path]

Lol you were hacking hahahah

[ember wing]

I don't understand what you are telling

😭😭

[serene bear]

@storm flume when will.bonus challenge unlock in india..
I need to redeem my uc cashhh

[celest shadow]

Please refer to this pinned message, @ember wing @serene bear:
#questions message

[night cloak]

Hello@PUPG...
PLEASE I REQUEST TO YOU TO DO SOMETHING UPON THE PUPG BAN IN INDIA...
I am no one to say this....but I am one of those players who love PUPGM....
WE are extremely sad....and demotivated by this ban...

Pls do something......

We also want a free chicken dinner

Try to understand pls

[ember wing]

Please say pubg to open the redemption store until bonus challenge event came again😭🙏🙏🙏

[storm flume]

Please refer to this channel's pinned messages for further information, @ember wing @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[ember wing]

I mean open the tournament redemption store until the bonus challenge came again in the game🙏🙏Think about this please

[clear spindle]

#old.

@night cloak stop Spamming and refer the pinned message.

[night cloak]

pubg mobile is freezing for 2-3 seconds after updating to ios 14 is this issue from apple's side or pubg will roll out a update to fix the issue

?

[mighty creek]

I have a doubt it's wrong when buying UC from unofficial website but how they adding UC in my pubg account are they hacking the server

[olive dove]

@night cloak
the ios 14 bug is apple related, many players have reported it already.

[night cloak]

@olive dove thx for your time 🙂

[olive dove]

you are welcome.

[mighty creek]

I need answer

I have a doubt it's wrong when buying UC from unofficial website but how they adding UC in my pubg account are they hacking the server

[celest shadow]

Which unofficial website are you referring to, @mighty creek?

[mighty creek]

Seagm

:/

[subtle mulch]

How to complete payload achievements

[mighty creek]

[celest shadow]

SEAGM is a regional service supported by us, @mighty creek, among other services. These services are still not official, just regionally supported. Only https://pubgmobile.com/pay and the in-game system are the official purchase methods.

[mighty creek]

I buy UC through seagm and that deducted

[spring zephyr]

@subtle mulch Which achievement are you referring to?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mighty creek.

[mighty creek]

Is there is any way to buy UC with bitcoin or some e coins

[celest shadow]

No, @mighty creek.

[wild bronze]

Hi guys, i noticed a yellow dot on top right of my screen, anyone got that too? What’s that

[livid vapor]

@wild bronze It Is A New IOS 14.1 Update,IT Means PUBG Is Using Your MIC

[onyx dagger]

@onyx dagger there's no option regarding this
When they provide you with the options, Type None of them Worked, @rugged atlas. Then, You need to state the issue.

[wild bronze]

@livid vapor i see, thanks mate

[mystic knot]

Any tips to fix the close range fight lag? Xd

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @mystic knot.

Use of unauthorized third-party software or methods, @mystic knot, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@fallen yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick zenith]

I need help. In this problem. It doesn't work for me. I am aware of the new update and I fixed the game and I do not know where the problem is.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quick zenith.

[polar marsh]

@daring bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick zenith]

I need help. In this problem. It doesn't work for me. I am aware of the new update and I fixed the game and I do not know where the problem is.

[night cloak]

Actually i want to erase my pubg m data , pubg is banned in india

[spare bison]

[night cloak]

Please help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quick zenith.

[prime juniper]

How can my account be banned I have not played this id since 1 year.how can I recover my account.

[polar marsh]

@prime juniper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@slate anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[topaz oxide]

I am from Nepal but why when i try to log in my pubg account

Its show that

[storm flume]

Hello, @wispy kite!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Yall know how to transfer UC from my account to my friends?

Without needing to buy uc, I don’t wanna buy.. I already have

[olive dove]

You can't transfer UC between accounts, @night cloak .

[night cloak]

Wtf

I saw someone do it tho

Aight so I can only buy uc for my friends in midasbuy?

[olive dove]

Right.

[night cloak]

My first time for the transfer, how do I do it?

[olive dove]

Go to the website, right your friends ID and select the amount you need to byy for him.

His IGN will appear in the confirmation account message, insert your villing details and the UC will be transfered to him/her. @night cloak

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @dry pilot.

[dry pilot]

@olive dove

محمد الاكونت بتاعي كان مربوط بتويتر والفيس، فيه واحد سرق تويتر ودخل الاكونت وحط الربط التالت وبقي بيطلب مني فلوس علشان يسيبلي الاكونت وانا مش عارف اعمل ايه؟
ايه العمل؟!

[storm flume]

Please do not use languages other than English, @dry pilot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive dove]

@dry pilot
I understand your issue bro, but you need to contact the customer support regarding this issue.

[solar hare]

Today i created new pubg account which is level 1 when im trying to send popularity to my friend it says "level not high enough" how much level needed to send popularity??

[storm willow]

I think you need to be level 5 or 7 @solar hare

[supple ravine]

Bonus Challenge Bonus Challenge has not appeared for me after the update Please help

[storm willow]

@supple ravine #questions message

[thin halo]

@dry pilot We understand your situation but please wait for the customer service to help you out.

[night cloak]

I even tried changing keypad, but keyboard keep closing when i type something in game

Helo?

[storm flume]

Please do not use languages other than English, @dry pilot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

:(

[cedar swallow]

Why pubg locked the fps to 60 in game?

[night cloak]

Pretty lame bruh

Midasbuy has tons of popups bs like bruh

Why pubg locked the fps to 60 in game?
@cedar swallow yea same, today my fps dropped below 20, my eyes hurt

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @cedar swallow @night cloak.

[night cloak]

Xd

[spring zephyr]

@night cloak Explain your issue in detail, please.

[polar marsh]

@tame belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south harbor]

Hacker

[storm flume]

Hello, @south harbor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[south harbor]

He uses auto aim were headshotted easily

[clear spindle]

Refer the bot message.

@night cloak If we find you spamming the same message in here strict moderation action will be taking on you.
Kindly refer this message: #questions message and move on.

[graceful egret]

hello i use gameloop emulator and i dont get the fps option for the lobby and battle

[storm flume]

You can now access #emulator-chat and #emulator-support, @graceful egret. Revert this at any time by sending .emulator in #481204134859505684.

[polar marsh]

@lime eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Oo no pls I was not spamming pls
I was very sad sorry pls forgive me
Ok I will not do any thing,sorry once again😢 😭

Pls forgive me @clear spindle

[clear spindle]

Okay.

[night cloak]

😢 😭

I am really sorry

[onyx dagger]

What is the issue, @drifting jay?
Kindly avoid going Off-Topic in this Channel.

It's alright.

[night cloak]

Yuki i want to delete my previous post how

[winter flare]

Unban game in India

[night cloak]

Yuki he is spamming

[onyx dagger]

Happened is Happened. Kindly do not go Off-Topic in this channel, As you're already answered about this, @night cloak.
You may move to #chat.

[night cloak]

Ok boss

[onyx dagger]

Please refer to this channel's pinned messages for further information, @winter flare:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

@brittle nest Yes.

[timber compass]

Why i dont have the bonus challange option. Anyone can tell me.

[storm flume]

Please refer to this channel's pinned messages for further information, @timber compass:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Hackers folks with unlimited health

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[signal quail]

I want Report For Hacker I Have Video Any One Can Halp me ?

[storm flume]

Hello, @signal quail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

I have done the good thing

[sharp geyser]

Please when pubgm will unban in india

[onyx dagger]

Please refer to this channel's pinned messages for further information, @sharp geyser:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[sharp geyser]

And how I can play now

[onyx dagger]

Kindly Refer to this channel's pinned messages.

[sharp geyser]

Ok bro

@onyx dagger very thanks

[onyx dagger]

You're very welcome! @sharp geyser

[sharp geyser]

Ok bro bye

[high sun]

How to check pinned messages

[onyx dagger]

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top, @high sun.

[night cloak]

My complaint didnt got addressed

[onyx dagger]

Kindly state your issue, @night cloak.

[night cloak]

I want to erase my pubg m data , pubg is banned in india

[sharp geyser]

Now I can play freefire

Or kr pubgm

[onyx dagger]

Kindly avoid going Off-Topic in this channel, @sharp geyser.
You can have a Conversation in #chat.

[sharp geyser]

Ok

[onyx dagger]

Alright then.

[night cloak]

@onyx dagger please address my issue

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Please provide me the direct link I dont have much time

[sharp geyser]

Bro @onyx dagger you with country

[clear spindle]

The first pinned message:

[storm flume]

Please avoid going off-topic, @sharp geyser. You may have unrelated conversations in #chat.

[night cloak]

@clear spindle it is the announcement channel , i need direct link of the webpage

[clear spindle]

You may go through it.

[night cloak]

All right rock

@clear spindle not useful

No abuse pls or they will ban you

Also don't go off topic here head to general chat

@clear spindle I demand erase of my user data and account of pubg m ,thats my rights !

[night cloak]

@clear spindle you r not getting my point havent you read the terms of pubg , there is written you can delete your account

@clear spindle since pubg is banned in india I cannot log in , and demand ingame

[clear spindle]

I cannot help you with those things, please contact the KRAFTON Incorporated AKA "PUBG Corporation" for such questions.

[night cloak]

@clear spindle where can i contact

[clear spindle]

https://www.pubg.com/en-us/category/announcements-en-us from here you'll get a solution.

[night cloak]

Ok then

Hey bro any Nepali

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

Please refer to subpoint 4.11 in #faq for further information, @halcyon edge.

[alpine fog]

Hey,

Can Indian can play pubg Korean version?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @alpine fog.

Please refer to this channel's pinned messages for further information, @alpine fog:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

Soon ™️.

[terse furnace]

which type glich?

[night cloak]

I have 1000 battle coins then I gone to bonus challenge redeem page I clicked on 100 uc but I didn't get any message on in game mail please help I need my uc back. please get back my 100 uc
MY character name - Mr٭『ĞK』
I'd:-5475164789
@nova ore
Thats happen when u first time redeem point i think. Bcs i lost my uc too at first time i want redeem. But after that i always get my uc

[storm flume]

Hello, @terse furnace!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[nova ore]

@nova ore
Thats happen when u first time redeem point i think. Bcs i lost my uc too at first time i want redeem. But after that i always get my uc
@night cloak but first time redeem uc we should get

[potent tusk]

I dont need help
I need tencent to implement this for android
Kthx bye

[sharp gate]

Will pubg get unban in India

[storm flume]

Please refer to this channel's pinned messages for further information, @sharp gate:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

@potent tusk #old

[potent tusk]

@sick shale bruh no

[tulip bane]

@onyx dagger

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @tulip bane.

[tulip bane]

in your 5.4 it says to send them a message. i have done that everyday for the last 30 days

i dont know where pubg people are gone. no one has replied to my chats messages in game in 30 days.

[polar marsh]

@magic galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@tulip bane ,Start a new conversation with the in game customer service.

[modest condor]

When pung unban in india???

[storm flume]

Please refer to this channel's pinned messages for further information, @modest condor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.