#questions

1 messages · Page 1116 of 1

near junco
#

Is any chance to Pubg will un ban in india plzzz say

onyx cairn
#

They will take actions once cheating activities have been detected, so please wait patiently if your evidences are verified. @alpine brook

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @near junco:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

alpine brook
#

first rooby, then mahmud, then u
but action taken = 0
pmpl sa group stage about to end tomorrow
@onyx cairn

onyx cairn
#

Read my message again, please move to a discussion channel for further conversations.

limpid spear
#

Is it posible to unlink an email from my account ? ( email access )

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @limpid spear.

limpid spear
#

I’ve tried like 20 times and nothing happens

celest shadow
#

Unlinking an e-mail or phone number is not possible as of now, @limpid spear.

limpid spear
#

Is there future updates on that ?

celest shadow
#

The feature is still in beta and further improvements may be implemented, @limpid spear. Feel free to share your feedbacks in this regard in #old.

limpid spear
#

Ty, because I bought an account and the dude scammed me and once in a while get on my account :’((

night cloak
#

As we mentioned, Dealing/Exchanging/Buying accounts is not recommended

celest shadow
#

Please be advised that buying, selling or trading of PUBG MOBILE accounts is against the game's Terms of Service, @limpid spear.

untold burrow
#

Hi guys

onyx dagger
#

Hello, @untold burrow.
Kindly state your issue.

untold burrow
#

I need help please

night cloak
#

@untold burrow Move to #chat or #pubg-mobile please,
If you have a issue please state here

polar marshBOT
#

@untold burrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

I Can't Access Pubg

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak
#

It's Showing Server Is Busy What Is Wrong With Pubg Mobile

onyx dagger
#

Region/Country, @night cloak?

night cloak
#

Are you from india?

#

India

limpid spear
#

& I wanted to know, I have a couple friends who can’t give popularity because it appears i have them block, what can I do to fix that because when I check block list, it’s empty so idk what to do

onyx dagger
#

Please refer to this channel's pinned messages for further information, @night cloak:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

storm flumeBOT
#

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

night cloak
#

So It's Not Coming???

#

It Was Coming 2 Days Ago

onyx dagger
#

Try unfriending them, and then be friends again, @limpid spear.

night cloak
#

Why Is It Now Suddenly

#

the india version will come soon, be patient

olive dove
limpid spear
#

:’(( any other way?

onyx dagger
#

You can try that way. Hope it works. VE_pepeShrug

olive dove
#

@gritty glade region?

gritty glade
#

Pubg Korean - India

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @gritty glade.

gloomy dagger
onyx dagger
#

Feel free to discuss about it in #pubg-mobile, @gloomy dagger.

tranquil frost
#

hi

onyx dagger
#

Hello, @tranquil frost!
Kindly state your issue.

polar marshBOT
#

@tranquil frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

young hinge
#

I'm having mic glitch issue.. please tell me how to fix

spring zephyr
#

Explain your issue in detail, please.

young hinge
#

I can hear my teammates voice but they can't hear me..how to fix it

spring zephyr
#

Are you sure that there is nothing wrong with your mic?

young hinge
#

Yes in morning it was working fine and certainly it stopped working and I don't know why

spring zephyr
#

Try changing your DNS to 1.1.1.1 and secondary DNS 1.0.0.1

young hinge
#

Ok

#

@spring zephyr sorry to say but it's not working..even though I have reinstall my game

normal fulcrum
#

@young hinge Feel free to report the issue in #old

young hinge
#

@normal fulcrum Oki 👍

polar marshBOT
#

@serene moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar thistle
storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @polar thistle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

polar thistle
#

But im not in india

desert goblet
#

Halo

wheat crypt
#

How can I get the content creator role to post on the channel?

spring zephyr
#

@polar thistle Your country?

polar thistle
#

Nepal

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @polar thistle.

polar thistle
#

Ahh alright

alpine flower
#

Nepal
@polar thistle sorry to interfere but isn't pubgm banned in Nepal?

polar thistle
#

@polar thistle sorry to interfere but isn't pubgm banned in Nepal?
@alpine flower no but indian server is down soo yeah

alpine flower
#

Ok

night cloak
#

using dns is safe right?

spring zephyr
#

Yes, it is.

night cloak
#

@spring zephyr then,i am from india i cannot login without a dns or vpn now using dns is safe to play in india

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

undone pewter
#

hello

polar marshBOT
#

@undone pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

using dns is safe right?

#

please answer me

storm flumeBOT
#

Please refer to subpoint 4.5 in #faq for further information, @night cloak.

olive tendon
#

Can I use vpn to play pubg

sonic scaffold
storm flumeBOT
#

Please refer to subpoint 3.19 in #faq for further information, @olive tendon.

sick shale
#

@night cloak Yes, DNS is safe

night cloak
#

@sick shale then,i am from india i cannot login without a dns or vpn now using dns is safe to play in india

sonic scaffold
#

Signed in from a new version with this account

sick shale
#

@sonic scaffold Contact customer service to solve this issue

sonic scaffold
#

@sick shale I went to contact but there was no solution

#

they are trying to steal my account

sick shale
#

Only customer service can help you, please state your issue properly and be patient

sonic scaffold
#

i use adroid myself. The players have logged into ios

night cloak
#

then,i am from india i cannot login without a dns or vpn now using dns is safe to play in india@sick shale

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

sonic scaffold
#

If the player removes playstore, I can't connect to the account yet. customer service says wait a month

#

Pubg metro beta apk installed and error

#

When will pubg new version be released?

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @sonic scaffold. Once we do, we will publish further information in #news.

night cloak
#

then,i am from india i cannot login without a dns or vpn now using dns is safe to play in india@earnest hearth

celest shadow
#

Please contact the in-game customer service and the customer service of your social media account for further assistance. You may refer to the subpoint 2.8 and 5.3 for further instructions.

As for your second question, you will need to have at least 8GB of free storage space in your device to install the BETA version, @sonic scaffold.

sonic scaffold
#

If the person who stole my account removes the link to playstore until the new update, I can not enter yet. I invested $ 800 in my account.

night cloak
#

please reply me @celest shadow

sonic scaffold
storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

celest shadow
#

May I know your country, @sonic scaffold?

sonic scaffold
#

Turkey

celest shadow
#

Please restart your device and try to log into the BETA version again, @sonic scaffold.

sonic scaffold
#

I have to log in from beta, lily. The player should remove the social network.

real knoll
#

Guys please help, its almost 4 months and this gyro bug inverted is still not fix please help

storm flumeBOT
#

Hello, @real knoll!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

celest shadow
#

You cannot use your Global version PUBG MOBILE account to log into the BETA, @sonic scaffold.

night cloak
#

@celest shadow won't reply me?

celest shadow
sonic scaffold
#

Hım

night cloak
#

oh ok thankyou.@celest shadow

real knoll
#

@storm flume thank you for helping appreciate it.

dim shore
#

hey guys i am trying to change my in-game location and its telling me to link a mobile number, after adding a mobile number i didnt get any verification code

sonic scaffold
#

@celest shadow Because the ios and android versions are different, the person who stole my account can enter but I cannot. I'm getting an update error. Whereas the apk is currently in playstore

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @sonic scaffold.

hushed karma
#

@polar marsh & @moduator's
There is a youtuber named Sunil Gamer ho is telling that pubg m will comeback in India at 2nd Nov. is this true??
And another question Is Sunil Gamer a veryfied pubg m content creator???

celest shadow
#

Can you provide me with a screenshot of your issue, @dim shore?

quiet mirage
#

Is there any way to turn off auto reload?

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @hushed karma:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

gray prawn
#

@hushed karma maybe he told December 2nd

dim shore
#

@celest shadow sure

celest shadow
#

Unfortunately, there is no way to turn off auto-reload, @quiet mirage.

sonic scaffold
#

customer service says wait what to expect guy someone stole my deposit account and maffing my account

gray prawn
#

When I do matchmaking in metro Royale mode in pubg mobile beta
It's taking a lot of time for matchmaking but it's not getting started

celest shadow
#

The only solution you have is contacting the customer service. You don't have any other option. Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait, @sonic scaffold.

sonic scaffold
#

Okey @celest shadow thanx ☺️

tawny zenith
#

How can I report abuse when someone insults me over voice chat?

celest shadow
#

You can try turning off your auto matching when queuing the Metro Royale mode in BETA, @gray prawn.

gray prawn
#

@celest shadow yes I turned off aut matchmaking and tried also

#

But still it's not working

celest shadow
#

Just to inform you, the e-mail/phone number linking feature is in beta and there may be issues with it, @dim shore. Can you give it one last try and check if the phone number you typed in is correct, and make sure that you wait for a verification code. If this does not work, please report it in #old.

#

Unfortunately, due to the low numbers of players matching in the BETA, you will need to wait before you are placed into a match, @gray prawn. Please be patient in this regard.

Alternatively, you may try playing on another server with auto matching turned off.

dim shore
#

so i have to wait right or is there any way to change location without linking mobile number

celest shadow
#

Can you show me your Basic Settings menu, @dim shore?

gray prawn
#

I tried all ways to do but it took more than 20 minutes minimum

celest shadow
#

Try playing at peak time (when most players are active), or with a group of friends, @gray prawn.

dim shore
gray prawn
#

OK thank you for the support

celest shadow
#

You are welcome, @gray prawn.

#

You have the "Change Country/Region" button, @dim shore. When you try to change your country, does it ask you to link your phone number?

dim shore
#

yes

vagrant radish
#

Are backbone controllers allowed to use or nah?

celest shadow
#

Understood, please try to link your phone number once again and if it fails, please do not worry; you are advised to report it in #old so further improvements to the e-mail/phone number linking feature would be implemented, @dim shore.

graceful mountain
#

They log into my account via e-mail

#

Help pls

#

I want to delete e-mail

celest shadow
#

We do not recommend the usage of third-party external hardware such as controllers or backbone controllers in this case, @vagrant radish.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @graceful mountain.

graceful mountain
#

@storm flume they don't help

dim shore
#

@celest shadow can a streamer with 5k+ sub can join pubgm partnership program?

night cloak
#

how do i unlink mobile number from my pubg mobile account?

celest shadow
#

Absolutely, @dim shore. All content creators are welcomed to apply, please refer to the Community section under Roles in #735483472432594994, you will find the Google form to apply for it there.

eager spear
celest shadow
#

Unlink of e-mail/phone number is not possible at the moment, @night cloak. Please contact the in-game customer service for further assistance, you may refer to subpoint 5.3 in #faq for further instructions.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @eager spear:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak
#

@celest shadow thanks

graceful mountain
#

Help pls
@graceful mountain help @celest shadow

celest shadow
#

Personally, the game would be better off if you played with your fingers instead, but yes, we do not recommend the usage of such controllers to play the game, @vagrant radish. You may however, as an alternative use Emulators to play the game. Please refer to subpoint 3.16 in #faq for further information.

night cloak
#

can u change country/region if u have linked a mobile number of a certain country to the pubg mobile account?

celest shadow
#

Please contact our customer service through your Settings, @graceful mountain. That is your only solution as we are unable to assist you with account related issues here.

#

Yes you can as long as your PUBG MOBILE account is not created in one of the EEA regions, @night cloak.

night cloak
#

im trying to switch from nepal to usa

narrow herald
#

Hello, i have question

night cloak
#

my account was created in nepal

celest shadow
#

Hello, @narrow herald! How may I help you?

polar marshBOT
#

@old fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Where is the correct place here to report cheaters again?

celest shadow
#

You should be able to change your country/region if that is case, @night cloak.

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

narrow herald
#

I live in Turkiye, can i connect to brasil to buy uc?Because uc is cheap in here

night cloak
#

i get an error in some chinese sort of font

#

when i try to change

narrow herald
#

660uc = 6$

dim shore
#

@night cloak same issue here

narrow herald
#

Hey, can anyone answer?

dim shore
#

@celest shadow I think many are facing issue with linking mobile number

night cloak
#

yeah i think pubg mobile wont let you change country if your mobile number is linked

dim shore
#

@narrow herald i don't think you can buy uc in a cheap price, its same in every place

#

i cant even link my mobile number

celest shadow
#

Hello, @narrow herald. Feel free to contact Midasbuy for further assistance in this regard:

▫️ help@midasbuy.com

narrow herald
#

38rbl = 690uc = 6$
It is very cheap, i buy ot from midasbuy

celest shadow
#

Indeed, @dim shore. There are quite a few users who faces an issue with the feature. Please edit your message in #old and include the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

night cloak
#

@celest shadow are you aware of chinese font popping uo when u try to change the country/region?

celest shadow
#

Personally I am aware, @night cloak. You should report it as well in #old to help inform the developers regarding this issue.

night cloak
#

i have no hope of ever coming in contact with any customer care or support of pubg mobile

dim shore
#

@celest shadow I know this is off topic but how can i be a part of contributor or moderator team as stated in #735483472432594994

night cloak
#

ive tried to reach out to pubg mobile customer care many times with other issues and have never ever heard back

#

ever

#

so i used google translator and the chinese font says "fail to edit"

celest shadow
#

You may contribute to the community by assisting users in the support channels and if you have proven to be a benefit to the community, @dim shore. I believe the #735483472432594994 have stated this quite clearly. 🤗

For future inquires regarding anything of this Discord server, please use #discord as it would be more appropriate.

night cloak
#

@celest shadow so with the fail to edit message do u know what exactly is going on with trying to change the country/region

celest shadow
#

I understand your concerns regarding the e-mail/phone number linking feature, however you must understand that the feature is in beta and there may be issues with it.

I highly recommend that you report it in #old as well, @night cloak. Please include the following:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

night cloak
#

ok

#

@celest shadow thank you

#

unsolvable problem it seems

#

bye take care

celest shadow
#

Unfortunately, improvements are needed to be made to said feature and providing your feedbacks in #old would tremendously help as well, @night cloak.

night cloak
#

thank you for ur help @celest shadow i aporeciate it. its just that i have free account since season 3 n pubg mobile hates me for not spending money

polar marshBOT
#

@raw escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow
#

Further conversations may be taken to #chat, @night cloak. Thank you.

hard talon
#

Hello can i ask a question related to pubgm in india

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @hard talon:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

celest shadow
#

Please avoid using the word ban so that you do not get automatically muted, @night cloak. You may replace the word with suspend instead.

hard talon
#

My friend told me pubgm can no longer be playrd in India is that true

night cloak
#

ok so what is this 'processing' on results at the b*n portal?

#

My friend told me pubgm can no longer be playrd in India is that true
@hard talon
i heard that too, i think no?

celest shadow
#

That would most likely mean that team that administers the cheater reports is processing your report on the player, @night cloak. You should be patient while it is being process. Should the player that you reported was found guilty of cheating, the player will be suspended and you will be notified via the in-game mail.

polar marshBOT
#

@prime sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

bye

hard talon
#

Hello @lily pls answer my qs as i cant gind my answer in the pinned messages and on the official webs

celest shadow
split sun
#

Please I want help immediately .. Please talk to me .. My Twitter account has been hacked by someone ... and I cannot access the account. Although I have all the data on the old Twitter when it first started

#

Please help 🥺🥺😭

summer arrow
#

please help me !!! whenever i play pubg lite a notification come your data has been changed

high socket
split sun
#

Please I want help immediately .. Please talk to me .. My Twitter account has been hacked by someone ... and I cannot access the account. Although I have all the data on the old Twitter when it first started

night cloak
#

Please don't spam!

young hinge
#

Sorry to say that I don't have have mic glitch issue.. actually my earphone mic is damaged and I need to go to shop to repair it...sorry for the inconvenience caused 🙏❤️

sick shale
#

No worries

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @split sun.

glossy sable
#

Use 4G, @high socket.

high socket
#

My 4g is bad

#

I can just go in game and ping is like 200+

#

Even in game service didn’t rely

#

@glossy sable anyone here from pubg who can help me here

#

Like actually guy who works on this game

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @high socket.

high socket
#

I did they don’t reply

glossy sable
#

The guys who work on the game are there.

polar marshBOT
#

@zenith path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

paper pond
#

KD 4 ve üzeri olan taç ligi ve üzer olan sağlam ekip ve kişiler dm atsın

storm flumeBOT
#

Please do not use languages other than English, @paper pond. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

summer arrow
#

when i am playing pubg mobile lite in a match it says that your data has been changed please help me!!!!!

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @summer arrow.

sick shale
#

Contact their customer service

storm fossil
#

How long does it take for a response

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @storm fossil.

night cloak
#

How would I be able to reset the place where it says Camper, Gunslinger ?

alpine flower
#

there itself is the drop down list just click on camper or gunslinger it will give other options to choose from and select anyone you want to have@night cloak

#

try it and let me know

night cloak
#

@alpine flower thanks for the reply but I want it to be in blanks as if it was before

alpine flower
#

oops wait i dont know how to do that but let someone come here they will answer you

night cloak
#

@alpine flower thanks!

alpine flower
#

i thought it would be there welcome anyways

night cloak
#

My account has been stolen

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

real nova
#

Pubg mobile kr version is now legal or illegal in India right now because pubg global version banned in India. Then we can play kr version or not

split sun
#

Iam crying 😭😭

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @real nova.

split sun
#

@storm flume iam crying please speak with me please 😭

storm flumeBOT
#

Please avoid going off-topic, @split sun. You may have unrelated conversations in #chat.

onyx dagger
#

I think once you have taken a role, @night cloak, You wont be able to remove it. But, You can change the role.

night cloak
#

@onyx dagger thanks for the help! Sad, I cant remove it 😭

onyx dagger
#

You can try changing it anyways, @night cloak. CBPikaThink

night cloak
#

Yeh!

#

I want to report a channel providing Cheats of Pubgm on Youtube

storm flumeBOT
#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

clever vault
#

server dwon ?

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @clever vault:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

solemn shale
#

I'm not from india and why is this happening?

shell kindle
#

Bonus update

onyx dagger
#

What is the issue, @solemn shale?

#

You mean, Bonus Challenge, @shell kindle?

shell kindle
#

Yes

#

@onyx dagger yes

solemn shale
onyx dagger
#

What's with it?

polar marshBOT
#

@vivid geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solemn shale
#

Event section glitched from today morning

onyx dagger
#

Kindly refer to the pinned messages of this channel, @shell kindle.

#

Restarting the game would help, @solemn shale.

humble meteor
#

Hello I have an account related issue

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @humble meteor. Remember to read through #faq before asking questions in the support channels.

solemn shale
#

Is there any reason for that or if thats not an issue no problem?

civic lark
#

@solemn shale are you from india

solemn shale
#

@onyx dagger it want help even i tried by logging out and logging in back

#

Nope I'm not from india

onyx dagger
#

Restarting the game would help, @solemn shale.

humble meteor
#

My friend has spent almost 4k euros on his account. He got his account h4ck3d by a guy in Philippines. The h4ck3r got into his fb and game center. My friend still logs in from the email he has linked. Is there anything that can be done? He contacted support several times with no answer.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @humble meteor.

humble meteor
#

Haven't I already mentioned support from in-game never got back to him?

solemn shale
#

I've restarted the game around 5 times today the screen shot was taken just now launching the game

onyx dagger
#

If he did state his issue to them, Kindly tell him to Wait for their reply, @humble meteor.

humble meteor
#

The guy that took over his account must be messing something up for the support because they must be not seeing the message at all. They haven't responded at all. I can't explain it otherwise.

onyx dagger
#

Restarting should actually fix the issue, @solemn shale.

humble meteor
#

Not familiar how these people steal accounts.

#

But this is unacceptable. We are talking about 4000 hard earned euros.

onyx dagger
#

That isnt the reason at all.
Kindly refer to #faq 5.4, @humble meteor.

humble meteor
#

This happened almost 1.5 month ago. He messages the support every 10 days as a reminder. Does it take that long?

#

45 days?

jovial flame
#

Hate to break it to you, but I've never heard of a case where the PUBGM support has proved to be of any help. And these mods that are present here, are doing nothing but carrying on the legacy of their brand.

potent heath
#

@jovial flame seems legit

#

But they are regular people just like you and me@jovial flame

humble meteor
#

They are of course. And I understand all they can do is to direct me to the support team. The fact that support doesn't answer isn't their fault.

solemn shale
#

Lets see what will happen @onyx dagger how ever thanks for the help

potent heath
#

Is India banend forever?

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @potent heath:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

potent heath
#

Im not from india

onyx dagger
#

You're welcome. @solemn shale

shell tapir
#

@potent heath Pinned messages of this channel charmander_run

polar marshBOT
#

@frank pawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

potent heath
#

@shell tapir i dont see any pinned messages

alpine flower
#

@potent heath there are many pinned lll

night cloak
heady prawn
#

If we play with vpn do we get banned. I am from india

vagrant forum
#

@heady prawn, be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @heady prawn:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

mental dew
#

I find a problem when i try to login to my account who will help me

night cloak
#

A screenshot of the issues please, @mental dew.

heady prawn
#

Pls inform me so that i will continue with u decision

night cloak
#

You’ve been advised, @heady prawn. If you no longer require assistance please move channel.

mental dew
#

I have link it to email link and when i try to login it give me this

night cloak
#

What country are you located in, @mental dew?

mental dew
#

Jordan

red geyser
#

Is Tencent Gaming buddy preferred or Gameloop please help me out i don't want to get ban on my pubgm account

vagrant forum
mortal shard
#

Hate to break it to you, but I've never heard of a case where the PUBGM support has proved to be of any help. And these mods that are present here, are doing nothing but carrying on the legacy of their brand.
@jovial flame I don't see any meaningful questions from you example "add apk here for indians" which will be going against your government I think. This support isn't made for Indians only this is game support for all players playing on global pubgm. And the support here is very helpful and working. Answered me all of the times properly. So kindly don't disrespect them by saying these.

mental dew
#

And i request verification code but i didnt reseve any email

#

😫

#

@night cloak please help me

onyx dagger
#

The Email link feature is still in BETA version, @mental dew.
Kindly try again after some time.

mental dew
#

@onyx dagger i have this problem from 17 hour ago😭😭

onyx dagger
#

Kindly Try again later, That's the only way, @mental dew. VE_pepeShrug

storm flumeBOT
#

Hello, @astral eagle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

mental dew
#

Iam gonna die 😭😭😭

pulsar steppe
#

Hi Guys. How do i open Esports room in pubg mobile?

twilit abyss
#

Hey plz help why does my audio seems different in kr version than global version?

#

Both on high quality

nova ore
#

Will pubg MOBILE solve bonus challenges problem

#

Or not

sick shale
#

@pulsar steppe Tournament cards are used for the official tournaments only

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @twilit abyss.

pulsar steppe
#

@sick shale oh i get it. Can i send you a private message?

nova ore
#

I have 1000 battle coins then I gone to bonus challenge redeem page I clicked on 100 uc but I didn't get any message on in game mail please help I need my uc back. please get back my 100 uc
MY character name - Mr٭『ĞK』
I'd:-5475164789

#

On 19 oct 2020

#

Now 10 days happened my problem not solved

#

Solve my problems on my account

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @nova ore:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

polar marshBOT
#

@odd citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

We’re only English support, @worldly chasm. Please translate or find a list of regional communities via #735483472432594994 subpoint 3.1.

worldly chasm
#

I'm not writing to everyone who does not help

#

Ok

#

this account has already been logged into a newer version of the game please update the game and visit the store

#

I don't know what to do, no one who does not help, so I came to you

strong shale
#

@jovial flame I don't see any meaningful questions from you example "add apk here for indians" which will be going against your government I think. This support isn't made for Indians only this is game support for all players playing on global pubgm. And the support here is very helpful and working. Answered me all of the times properly. So kindly don't disrespect them by saying these.
@mortal shard to be honest , discord mods reply quickly and gently compared to ingame support . I everytime get instant replies

worldly chasm
#

1.0.2.14370

junior sundial
#

??

#

❓❓

worldly chasm
#

version of my game

junior sundial
#

Okkk

worldly chasm
#

I can't get to my account

mortal shard
#

✅ @strong shale

worldly chasm
#

this account has already been logged into a newer version of the game please update the game and visit the store

#

writes this

strong shale
#

So update it and open again

worldly chasm
#

i did it doesn't help

strong shale
#

Uninstall and reinstall the game and log in

worldly chasm
#

1.0.2.14370

#

I did it it doesn't help anymore

#

you think I wouldn't do it for a week? ... I have tried everything already and because of the impossibility, without the help of those support, I turn to you

open olive
#

My email got compromised, is there any way I could unlink my email from the game? I already unlinked facebook because it uses the same email as the one that got compromised but I still have that linked with the game account and my account is high in value that's why I am worried.

worldly chasm
#

Hello. I ask for help in solving the problem that I encountered as
usually entered the game and something went wrong there were lags and I was thrown out of
games and the next time I tried to log in, a picture was displayed that with this account
recording was entered into a newer version of the game all screenshots i
I will also provide this account tied to the e-mail address from which I give you
I am writing please help to solve this problem I ask you
My account
5451612475
ZLOY ッ CHECHEN

#

Help mi

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @worldly chasm.

open olive
strong shale
#

I can't play your game 😭

#

@polar marsh

split sun
#

Is there a problem with the third link in the login process?

polar marshBOT
#

@dawn plume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sick shale
#

@split sun Might be, this feature is still in beta.

worldly chasm
#

I already wrote and am writing wherever possible, tell me at least a real place where they will help

#

only bot is responsible for game support

#

@polar marsh help mi

worldly chasm
#

Ёба он че пишет

prime furnace
unique tulip
onyx dagger
#

If you answer the bots questions correctly, It will guide you to one of the staff, @worldly chasm.

prime furnace
#

Haker

unique tulip
#

me no play in haker

onyx dagger
#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @prime furnace. Additionally you can report them via http://cheater-report.pubgm.cc/.

prime furnace
#

No you

worldly chasm
#

ehhh

prime furnace
onyx dagger
#

Refer to #faq 2.12, @unique tulip.

#

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @prime furnace. Additionally you can report them via http://cheater-report.pubgm.cc/.

prime furnace
#

61237561372 id haker report

onyx dagger
#

Hello, @night cloak.
Kindly state your issue.

open olive
#

@onyx dagger IS there anyway I could contact the Tencent support because the in-game bot is automatically closing the Conversation for some reason...

polar marshBOT
#

@ebon mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

prime furnace
#

@polar marsh 61237561372 id haker

onyx dagger
#

Kindly contact Customer Service in-game about this, @night cloak.

#

Again, If you answer the bots questions correctly, It will guide you to one of the staff, @open olive.

#

Kindly read what does it say, @night cloak.

prime furnace
open olive
#

I am answering everything right

prime furnace
#

Hakeeeeeerrrrrrr

open olive
#

wait if it stopped replying to me, does that mean its directing me to one of the staff?

onyx dagger
#

Refrain from Spamming this, You're answered about this, @prime furnace.

prime furnace
#

Ok sory

onyx dagger
#

If it doesn't close the conversation, Yes. @open olive

open olive
#

Okay great, ty.

onyx dagger
#

You're welcome.

polar marshBOT
#

@light dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

regal hemlock
#

when will gameloop 7.1 version will release globally

ivory moat
#

The company is supposed to run a special server for new accounts or at the same level as us, they enter the match because all of them use cheat programs and the company does nothing for them, that the game is destined for destruction.

lilac lynx
#

How to play pubg in India after ban

regal hemlock
#

I need reply plzz can anyone reply me when will gameloop 7.1 will release globally

lilac lynx
#

How to play pubg in India after ban (edited

#

How to play pubg in India after ban

onyx dagger
lilac lynx
#

How to play pubg in India after ban (edited

onyx dagger
#

Feedbacks/Your Thoughts are welcomed in #old, @ivory moat.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

balmy oxide
#

.

onyx dagger
#

Yes, @balmy oxide?

sonic scaffold
#

@sick shale

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @sonic scaffold. Remember to read through #faq before asking questions in the support channels.

night cloak
#

If my social account has been hacked and hacker he join in my account and link him email with my account.

How to unlink email?

sonic scaffold
#

@storm willow The person who stole my account has changed the version with a third party software and entered my account. I can not login right now. The person trying to steal blocked the attempt to remove my connection to playstore. Please help someone.

storm willow
#

Contact ingame customer support @sonic scaffold

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak @sonic scaffold.

sonic scaffold
#

I don't communicate

olive dove
#

Unlink of e-mail/phone number is not possible at the moment, @night cloak. Please contact the in-game customer service for further assistance, you may refer to subpoint 5.3 in #faq for further instructions.

sonic scaffold
#

I do not meet with very urgent authorities

onyx dagger
#

Can you please translate it (The error message) to English, @sonic scaffold?

sonic scaffold
#

Do you speak turkish

polar marshBOT
#

@glossy basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger
#

I dont, Sadly. Kindly translate it (The error message) to English, So that I could try to help you, @sonic scaffold.

sonic scaffold
#

@onyx dagger 『ColdSpy』〆

#

@onyx dagger When logging into my account it warns that a current version has been entered

#

@onyx dagger The person who stole my account is using a third party

#

@onyx dagger prevents my intervention

onyx dagger
#

Please contact Customer Service in-game about this, @sonic scaffold.

sonic scaffold
#

@onyx dagger Thank you for providing information about your account! We transferred your information to a representative. Due to the high number of these requests, we would like to inform you that it may take up to 30 days for your hacked account / email to be unlinked. We apologize for the inconvenience this may cause and thank you for your patience.

onyx dagger
#

As they say, You need to Wait 30 Days, @sonic scaffold.

sonic scaffold
#

@onyx dagger player trying to remove playstore attempt

onyx dagger
#

Waiting is the only way, @sonic scaffold, Sadly.
Kindly state this to the Support. GWcmeisterPeepoShrug

dire cobalt
#

i need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @dire cobalt. Remember to read through #faq before asking questions in the support channels.

dire cobalt
#

which chat i need to use for customer service?

sick shale
#

@dire cobalt What do you mean

polar marshBOT
#

@dire cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

hacker

coral tinsel
onyx dagger
#

? @night cloak

coral tinsel
#

why ??

onyx dagger
#

Kindly refer to #faq 4.11, @coral tinsel.

night cloak
#

heker

sick shale
#

@night cloak What's the issue?

night cloak
#

my pc is echoing everything im hearing in discord and in the game and i cant fix this issue i tryed everything

sick shale
#

@night cloak This support channel is for PUBG MOBILE.

polar marshBOT
#

@flat wagon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin iris
#

Hello i changed my twitter profile 2 days ago but it still didn't change when will it change

sick shale
#

@elfin iris It takes some time, try to log out

elfin iris
#

Ok thx pubgm_done

polar marshBOT
#

@coral tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@gilded crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm fossil
#

Yesterday, at 12 pm, I wrote to the company, and until I hissed, I wanted to eat him

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm fossil
#

Yesterday, at 12 pm, I wrote to the company, and until I hissed, I wanted to eat him

#

@bold shale Yesterday, at 12 pm, I wrote to the company, and until I hissed, I wanted to eat him

bold shale
#

@bold shale Yesterday, at 12 pm, I wrote to the company, and until I hissed, I wanted to eat him
@storm fossil what ?

#

Can you explain clearly @storm fossil ?

storm fossil
#

@bold shale I wrote to the company, my account was hacked, and he did not write to me what to do

bold shale
#

We cannot help you if the customer service did n't respond , please be patient

storm fossil
#

@bold shale How long does it take for customer service to respond

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @storm fossil.

storm fossil
#

@bold shale What is a support card?

limber plinth
#

My account was logged in by another person, and my account was linked to his email. How can I unlink his email?

#

Please Help Me

olive dove
#

Unlink of e-mail/phone number is not possible at the moment, @limber plinth . Please contact the in-game customer service for further assistance, you may refer to subpoint 5.3 in #faq for further instructions.

limber plinth
#

@olive dove
Customer service has been contacted, but they have provided no assistance

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @reef crown. Remember to read through #faq before asking questions in the support channels.

#

Please refer to subpoint 5.4 in #faq for further information, @limber plinth.

polar marshBOT
#

@weary wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

limber plinth
#

@storm flume What is sub point 5.4

storm flumeBOT
#

Use of unauthorized third-party software or methods, @analog roost, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

analog roost
ebon chasm
#

If a team from Eu and a team from NA had the same clan tag, would that be a problem registering for pmco?

polar marshBOT
#

@analog roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive dove
#

@ebon chasm
When you register for pmco, you register with a team name, so you might choose different names.
If you passed the qualifiers to the group stages, all your team members will use the team name as prefic for the game name.

#

Generally, teams from different regions do not meet unless they both qualified to the global champion.

ebon chasm
#

I have an invited team for pmco but I’m acquiring an Eu team. I wasn’t sure. Rather ask than get DQd lol

olive dove
#

@onyx cairn

If a team from Eu and a team from NA had the same clan tag, would that be a problem registering for pmco?

#

@ebon chasm
He will confirm the answer to your question once he is free.

slate nova
olive dove
#

@slate nova
You need to contact itunes support regarding this issue.

thorn pasture
#

@polar marsh pls add Paramo (The new PUBG PC map)in PUBG MOBILE

olive dove
#

@thorn pasture
Something better is coming soon, be tuned:
#news message

thorn pasture
#

@olive dove the skin is temporary

olive dove
#

@thorn pasture
Not the skin, the post in top of it.

thorn pasture
#

@olive dove yeah that look pretty good

brisk wave
#

Can I get info here?

#

Particularly about the African servers.

#

If it’s coming soon or no hope for us

hoary talon
#

Hello!
I'd like do report two players.
They killed me while on my team.
I've recorded it.
How and where I send the video?

storm flumeBOT
#

Hello, @hoary talon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

hoary talon
#

Oh, thanks!

jolly kettle
#

@olive dove
Customer service has been contacted, but they have provided no assistance
@☠🔥GAHANAM🔥☠《I.A.F》#9043 u have to provide all details they will unlink after almost 30 days

olive dove
#

@brisk wave
The game has already Middle East and north african server which covers most of the african region.

hoary talon
#

Oh, thanks!
@hoary talon bruh I said thanks to a bot

#

I have a mental problem

olive dove
#

You are welcome.

open olive
#

This is dumb, nobody has replied yet, it’s been a long time

brisk wave
#

Oh

jolly kettle
#

@open olive did they initial replied ?

open olive
#

No

#

No replies at all , the last message was from the bot and it wasn’t saying that it’s directing me to a staff but at the same time it stopped replying and did not close the conversation

cedar aurora
#

Who knows how many days the video patrol lasts?

civic sequoia
#

hi

open olive
#

Dead support, seriously the worst...

sick shale
#

@civic sequoia Contact Google play support

#

@open olive State your issue properly and be patient

open olive
#

I’ve been waiting days, first I tried in-game and now in discord, looks like the results are same

#

Above I asked a normal question about the case and nobody answered

sick shale
#

We are not affiliated with in-game customer support team, and can't help with account issues

open olive
#

Is there anyway to get in touch with Tencent support other than in-game customer service??

polar marshBOT
#

@polar sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sick shale
#

@open olive By the Email, but it's used for general queries.

open olive
#

What’s the address?

sick shale
open olive
#

Okay thanks 👍

sick shale
#

You will be redirected to in-game support

open olive
#

I’ll atleast let them now that nobody is answering in-game, or maybe there’s a problem with the bot

flint frost
#

How to be come pubg investigator!?

#

Video view

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @flint frost:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

mortal ridge
#

Is there a reason we cannot spectate arcade mode matches?

simple cairn
#

I got a locked suitcase in the event how do I unlock it?

#

Please ping me if you can rely

glad shore
#

Hello I need help me

#

Who admin here?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @glad shore. Remember to read through #faq before asking questions in the support channels.

night cloak
#

Is royal pass gifting still available ? How to do it

cedar aurora
#

Who knows how many days the video patrol lasts?

sick shale
#

@cedar aurora video patrol?

cedar aurora
#

Yes

sick shale
#

What do you mean?

cedar aurora
#

How many days is the video saved?

sick shale
#

@cedar aurora I don't understand you, what do you mean by 'video patrol', what's this

#

@night cloak Yes, click on the gift icon in RP

cedar aurora
#

Video review

sick shale
#

Videos are refreshed everyday in video review station

cedar aurora
#

How many videos are saved? 30 days?

sick shale
#

Saved for what?

#

Explain clearly please

cedar aurora
#

I can't explain, thanks for answering

polar marshBOT
#

@amber talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@carmine wharf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

limber plinth
#

I want to speak with an official who speaks Arabic

sick shale
limber plinth
#

Cancel the email link from my account, please please 🤲
510247891

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @limber plinth.

night cloak
#

Hello,
I’m facing with the mic problem after iOS 14 update, I’m using iPhone 8 Plus, when I open the mic I can’t hear the game sounds ( footsteps, gun shoots, car sounds etc ) so I’ve to turn off the mic and I can’t communicate with my teammates. I searched for the solution on the internet but I couldn’t find anything, I’m facing with a big problem, can you please help me. Thanks 🙏 #pubgmicproblem

vagrant lagoon
#

why is it sniper 80% of the time in warmode?

cinder dove
#

@vagrant lagoon no one cares about kar98k everyone uses m24 or awm and ar guns

vital widget
#

@cinder dove war mode sniper only mai kese

cinder dove
#

kya

storm flumeBOT
#

Please do not use languages other than English, @cinder dove. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

onyx dagger
#

Feel free to share your Thoughts in #old, @vagrant lagoon.

#

What is the issue, @cinder dove and @vital widget?
Also, English please.

cinder dove
#

ok

#

what happend

onyx dagger
#

Kindly refrain from using the Ban word, @cinder dove.

onyx cairn
#

The team tag can be identical as long as the team name is different or marked different, for example "Teamname US" and "Teamname EU", if they are playing for the same organization. Different organizations with the same team tag will be asked to adjust it once they pass the qualifiers. @ebon chasm

cinder dove
#

i am not using bad word

onyx dagger
#

Kindly refrain from using the Ban word.
Read again.

brave steppe
#

Can we buy THE FOOL gun skin?

clear spindle
#

Nope.

potent hornet
#

@night cloak same

#

Anyone else having in game muffled sound problems when mic is on? On iPhone

night cloak
#

Any news about upcoming Crew challenge ?

sweet zealot
#

Guys I don't no new upcoming events.
Please

lusty inlet
#

Hi, i am playing on recently released i pad air 4...why i am experiencing frame frops and lags ??

night cloak
#

please don’t give out that information a member of staff will if necessary, @onyx dagger.

#

No news, @night cloak.

#

What are your graphic settings, @lusty inlet?

lusty inlet
#

Smooth and extreme

vagrant onyx
#

@lusty inlet wait till next update bruh of pubgm and ios 14.2

night cloak
#

Classics or custom rooms, @lusty inlet?

lusty inlet
#

Can you tell me when it ll be?

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @lusty inlet. Once we do, we will publish further information in #news.

lusty inlet
#

Classics

vagrant onyx
#

If the issue not solved @lusty inlet
I recommended you fresh restore on 14.2 and wait till the this near month end new pubgm update is coming

night cloak
#

May I ask what your battery percentage is and how much storage your device has available, @lusty inlet?

vagrant onyx
#

@lusty inlet you might face classic match ping issue sometime
You have to wait sometime
maybe wait 1-5 days

#

i have faced it also yesterday @lusty inlet

#

And today might happen also

lusty inlet
#

@vagrant onyx thanks for the info

vagrant onyx
high topaz
#

hello please #help
i have bought 600 uc from google play on 24th october 2020 but still i haven't received my uc...i have send messsage on support but they didn't reply... any buddy have solution or reasons for that?

#

😩

sweet zealot
#

Hello everyone I need material.
I need tricks please

mortal ridge
#

What’s the highest tier you can get reset to next season?

high topaz
#

hello please #help
i have bought 600 uc from google play on 24th october 2020 but still i haven't received my uc...i have send messsage on support but they didn't reply... any buddy have solution or reasons for that?\

sweet zealot
#

@high topaz your setting problem

high topaz
#

@sweet zealot please help bro.. what setting problem??

sweet zealot
#

@high topaz go Google and search coda shop

high topaz
#

yes then?

#

okey but can i get my uc back ? what would be the reason?

vagrant forum
high topaz
#

hello @vagrant forum i hvae bougt uc but not recieved what would be the reason?

sweet zealot
#

@high topaz sorry I don't no

high topaz
#

hello please #help
i have bought 600 uc from google play on 24th october 2020 but still i haven't received my uc...i have send messsage on support but they didn't reply... any buddy have solution or reasons for that?\

sweet zealot
#

@vagrant forum sorry but it's really trast site

vagrant forum
#

@high topaz, can you stop repeating your question and read the message I mentioned you with? Click on that link it will redirect you to an older message related to your issue.

#

@sweet zealot, it doesn't matter if the site is 'trusted' or not. Any purchases should be made from the official PUBG MOBILE website or via in game store.

sweet zealot
#

@vagrant forum tnx

bronze lake
#

247 again using hack in PMPL. Hundreds of Video has been published in youtube. Still Pubgm didnt take any action against them. Excellent Work!!!

sweet zealot
#

@vagrant forum I purchased I have no credit card

#

@vagrant forum help me
I need material
Please give me tricks

dense lintel
#

I Played Recently With randoms they are sending too much invite how to block them they are not in friend list

#

AnyOne Online Here?

#

?

novel root
#

Can anyone tell me what to do i have my friend a royal pass but he did not get it and my balance was also deducted from my account

high topaz
#

@novel root same problem bro 😦

novel root
#

Not even pubg mobile is supporting or helping

#

Its not cheap too 10 dollars is lot

#

If i was cheap i would not complain but 40 dirhams is not a joke

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @novel root.

novel root
#

I did but no response is there

#

I guess i will quit pubg now

#

Its not a joke it happend with me 2 times

clear spindle
#

We cannot help you with payment related issues. Please contact the in game customer service again.

novel root
#

Its not payment issue its game issue

#

Payment was deducted from my account but the royal pass was not sent

clear spindle
#

Please contact the in game customer service again.

novel root
#

I did

#

No response

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @novel root.

novel root
#

In the discord???

clear spindle
#

PUBGMOBILE_ESPORT@tencentgames.com is the place to share such evidences, @bronze lake.

#

In game customer service could help you with such.

#

@atomic galleon Global version of the game??

atomic galleon
#

Yes

clear spindle
bronze lake
#

@clear spindle i did but no soluy

night cloak
#

@bronze lake If you didnt receive your uc (if you use midasbuy) kindly contact midasbuy cs. If you bought the in-game uc then contact the Customer Service in game.

quick palm
#

Umm so basically I did the Dead Eye achievement, but it didn't count for some reason
All I did was use Kar98 4x.
All headshot with the 120-300m range

#

Solo, platinum tier, Asia
But people are saying that it's delayed to collect sometimes, is that the case?

#

Same thing happened here, 7 kills, 5 in a row headshots, no misses

#

Why are these not counting?

night cloak
#

Have you tried restarting your game, @quick palm?

quick palm
#

Mhm, did it several times, plus aslo repaired the client

#

But nothing changed,
I'm 110% sure I did the achievement right

night cloak
#

You didn’t miss any bullets?

#

What do you mean by “transaction problem”, @atomic galleon?

atomic galleon
#

Payment problem

night cloak
#

Changing a word doesn’t explain what you’re referring too.

quick palm
#

@night cloak literally didn't miss any, 2 mini shots, both headshots plus kills
Single Vss shot, also Headshot, kill.
8 Awm shots, 7 headshots.
Last kill was with M4

#

I made sure I did the achievement right, and I believe I did it right aswell, but idk why it didn't count

atomic galleon
#

I had problem with PayPal and my bank account which is cancelled the Pubg purchase fund

quick palm
#

But on the otherhand, the chicken master thing counted.

night cloak
#

It may have been because you used all different weapons.

quick palm
#

But 7 kills with Awm tho?

night cloak
#

How many kills in the match overall?

#

Could you send the stats of your M416 stats?

night cloak
#

What did you use to start with?

atomic galleon
#

I had problem with PayPal and my bank account which is cancelled the Pubg purchase fund

celest shadow
#

Did you used the same weapons for the first 3 headshot kills, @quick palm?

quick palm
#

@celest shadow nope, first 2 Vss, 3rd Mini

#

Rest 7 were straight Awm shots

night cloak
#

Are you purchasing via Midasbuy, @atomic galleon?

atomic galleon
#

No, what is Midasbuy

night cloak
#

Where are you purchasing UC from, @atomic galleon?

quick palm
#

@celest shadow yo?

night cloak
#

If you didn’t receive the in-game items/currency your account should be safe.

atomic galleon
#

PayPal from the pubg app

stoic bison
#

which is better? MP5k or M762 because i once played and im from a roof hitting the enemie but he didnt die. when he shot me, i instantly die with full hp and helmet lvl.2 full durability

night cloak
#

Feel free to ask such questions in #pubg-mobile, @stoic bison.

stoic bison
#

ok

celest shadow
#

Can you retry the achievement by killing all 3 enemies that are 50 meters away with a headshot with the same weapon, @quick palm?

storm flumeBOT
#

Please refer to subpoint 5.3 in #faq for further information, @finite gulch.

quick palm
#

@celest shadow it ain't that easy when there's literally hackers floating around, but I'll try

night cloak
#

If you’re %110 you did the achievement right feel free to report the issue in #old, @quick palm. Unfortunately there’s not much more we can do but ask you too try again.

quick palm
#

Invalid channel@night cloak

pearl kernel
#

This is an Europe, Middle East and Africa league, @pearl kernel and @onyx cairn. It is not available to American players.

If you live outside of the EEA, you can change your region at the bottom of the Basic section within the settings. You may notice different event offers from region to region.
@lime juniper

I’m not an American player
I’m from Europe

sand path
#

Your in-game region is set to?

pearl kernel
#

To Europe still

night cloak
#

the feedback channel is invalid, @quick palm? Please restart your app.

#

Hello @celest shadow there’s any advance about my problem??

#

Not yet, @night cloak.

#

Do u remember me??

#

and what in talking about?

#

Yes.

#

The purchase bonus.

#

Nice,ok ,tyvm I’ll wait so

livid vapor
#

Hi i need help any <@&481161015728406538> here?

night cloak
#

there’s any case number?? To ask later?

spring void
#

Yes?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @livid vapor. Remember to read through #faq before asking questions in the support channels.

night cloak
#

We’ve reported your issue, @night cloak. Currently waiting on a reply. We’ll be sure to mention you when we have the answer.

#

We’ve reported your issue, @night cloak. Currently waiting on a reply. We’ll be sure to mention you when we have the answer.
@night cloak understood! Thank you!

livid vapor
#

Some indians are still able to access pubg global!

normal fulcrum
#

@livid vapor No need to ping moderator role. Just state your issue and someone will help you

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @livid vapor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

livid vapor
#

@normal fulcrum Some indians haved changed their region and are able to access pubg mobile

onyx cairn
#

I have forwarded this issue as it affects a lot of players, @pearl kernel.

ivory wasp
#

What is the pubgm's e-mail adress?

night cloak
spring zephyr
night cloak
#

I believe you’ve received a DM from dyno before, @night cloak.

ivory wasp
#

@spring zephyr @night cloak are there original adress?

night cloak
#

I believe you’ve received a DM from dyno before, @night cloak.
@night cloak Just to confirm what rule did i broke?

spring zephyr
#

Huh?

night cloak
#

Read the DM.

spring zephyr
#

@ivory wasp For what purpose do you need the email again?

night cloak
#

Yes what rule did I broke in the server? minecraftboom Why you ask me to read again?

#

||give us 3 minutes||

ivory wasp
#

I will ask the authorities to open an investigation into Turkey. a very serious issue @spring zephyr

night cloak
#

As I said read.

spring void
#

Those are support guidelines you should be aware of before providing support here, @night cloak

night cloak
#

Send me again.

spring zephyr
#

Explain in detail, please.

night cloak
#

Yea

#

Send me again.
@night cloak, will do soon.

ivory wasp
#

bribe with cheat vendors@spring zephyr

spring zephyr
livid vapor
#

Pls Tell Me Is It Confirmed News That on 2december 2020 krafton is taking pubg?

night cloak
#

peepoCryduck Cause I do not know if I keep dms open or closed depends.. I might keep them open/close peepoCryduck

ivory wasp
#

There are a lot of cheat selling communities and they are ignored @spring zephyr

livid vapor
#

Pls Help Me Out:-Pls Tell Me Is It Confirmed News That on 2december 2020 krafton is taking pubg?

clear spindle
#

We cannot help you with such questions, @livid vapor refer this message: #questions message

ivory wasp
#

We need this e-mail

livid vapor
#

😭no one is answering

night cloak
#

You’ve been answered.

spring zephyr
#

@ivory wasp If you want to report a cheat software, refer to this message. #news message
If you want to report someone who is selling those cheat software, you will have to report them to the platform that they are selling those software on.

livid vapor
#

Read my message Pls Tell Me Is It Confirmed News That on 2december 2020 krafton is taking pubg?

alpine flower
#

@livid vapor wait till December 2 bruh

night cloak
#

We cannot help you with such questions, @livid vapor refer this message: #questions message

#

No need to repeat, @livid vapor.

livid vapor
#

Ohk😭

ivory wasp
#

@spring zephyr can you look dm

spring zephyr
#

Sure, my DMs are open. GWossuKannaSip

solar hare
#

Today i created new pubg account which is level 1 when im trying to send popularity to my friend it says "level not high enough" how much level needed to send popularity??

polar marshBOT
#

@karmic wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow viper
#

What about account of India pubg

#

And my uc can i get back

night cloak
hollow viper
#

Should i still wait for future announcement

night cloak
#

Yes.

hollow viper
#

Ok👍

night cloak
#

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @dry sinew.

#

Read my last message, @dry sinew.

rough hemlock
#

@night cloak hlo can we have a talk

dry sinew
#

Okay

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @rough hemlock. Remember to read through #faq before asking questions in the support channels.

rough hemlock
#

Lol

dry sinew
#

Yesterday I have used VPN

night cloak
#

The usage of VPN is not recommended as you may be banned, @dry sinew.

rough hemlock
#

I just wanna have a talk with a moderator because our Company is entering in pubg esports so therefore we wanna have a talk with pubg official esport team.@night cloak

night cloak
#

We’re not offical.

rough hemlock
#

@night cloak But we wanna have a talk with the community also

sick snow
#

Why can't i access 90fps. My phone is Realme 6 which has 90hz.

rough hemlock
#

@night cloak can you tell me how would I contact them

night cloak
#

You may talk with, @onyx cairn. For queries related to esports.

#

@rough hemlock^^

sick snow
#

90fps update on realme 6?😳

night cloak
#

90 FPS is not available for all devices, @sick snow.

rough hemlock
#

@night cloak I am just sending you request if you want accept it because I have no idea about them

sick snow
#

I can 90fps in Minecraft but not in Pubg. Could this be because of the producer?

night cloak
#

Feel free to chat with, Daniel | PUBGM ESPORTS#970.

rough hemlock
#

Lol I can't

night cloak
#

You cannot mention him?

rough hemlock
#

@night cloak when is he available

night cloak
#

Put a @ in front.

#

He should be waking up soon.

onyx cairn
#

What does it concern about the contact? @rough hemlock

sick snow
#

90fps mehn :(

night cloak
#

90 FPS is not available for all devices, @sick snow.

rough hemlock
#

@onyx cairn hlo I am asking that our company is organising a esport of pubg for such details can we have a talk If u like

onyx cairn
#

Please send me all details in direct messages, so I can tell you the correct way.

rough hemlock
#

@onyx cairn ya I can

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @rough hemlock:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

pure birch
#

why don't the pubg kr server still works

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @pure birch.

pure birch
#

Pubg kr is still working

sturdy surge
#

pubg mobile accidentally under eighteen and microphone not working, wondering how we can fix it

night cloak
#

Are you from India, @sturdy surge?

heady pier
#

:'(

storm flumeBOT
#

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @heady pier.

sturdy surge
#

Are you from India, @sturdy surge?
@night cloak france

heady pier
#

Oh yea I'm sorry I'm noob on disc😂

night cloak
#

And you’re 18+, @sturdy surge?

sturdy surge
#

And you’re 18+, @sturdy surge?
@night cloak yes

night cloak
#

That’s fine, @heady pier!

heady pier
#

🙏🙏🙏

night cloak
#

For your mic glitch please try changing your DNS, @sturdy surge. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1

storm flumeBOT
#

Please refer to subpoint 4.5 in #faq for further information, @sturdy surge.

night cloak
#

Is the game restricting your play time, @sturdy surge?

sturdy surge
#

For your mic glitch please try changing your DNS, @sturdy surge. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1
@night cloak

night cloak
#

Mhm?

sturdy surge
#

Is the game restricting your play time, @sturdy surge?
@night cloak no

night cloak
#

pubg mobile accidentally under eighteen and microphone not working, wondering how we can fix it

#

Could you please elaborate?

sturdy surge
#

the support team is not responding

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @sturdy surge.

sturdy surge
#

Please refer to subpoint 5.4 in #faq for further information, @sturdy surge.
@storm flume i don't know how to get in there

night cloak
#

Click -> #faq then read subpoint 5.4.

real nova
#

Is pubg KR version is playable in India right now

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @real nova.

real nova
#

Pubg global version is banned in India can I play using vpn

night cloak
#

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @real nova.

tender drift
#

Pubg global still works for some whys tht?

real nova
#

Then how can I play pubg in india

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @real nova:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

#

Please refer to this channel's pinned messages for further information, @crystal flame:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

crystal flame
#

dam wot

polar marshBOT
#

@boreal coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crystal flame
#

I was just trynna narrate that he shouldn't use a VPN

shadow ridge
#

i readeem 100uc pack or 500uc pack and one voucher.bonous coins deduct in my account but uc not transfer in my account season 15 end hone ko hai or i can't buy royal pass plz help me and send me back 600uc in my account

night cloak
#

I already answered that, @crystal flame.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @shadow ridge.

crystal flame
#

ah alrightt sorrwie m8 @night cloak

night cloak
#

Thank you for understanding, @crystal flame! wumpus_love

crystal flame
#

btw a quickie r the admins still going thru the pubgvip Google docs?

shadow ridge
#

i already contact customer service via the in-gmail but i can't solve my problem

night cloak
#

I believe it’s content creators, @crystal flame. The community team check over those forms regularly.

#

We cannot help you any further with account related issues, @shadow ridge. Please contact in-game support again.

crystal flame
#

@night cloak alrightttt so basically u become a cc first and then they will choose

storm flumeBOT
#

Please do not use languages other than English, @shadow ridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

night cloak
#

I believe the content creator role has replaced PUBGMVIP, @crystal flame.

#

hello,i have a question.i am from india,but i changed my account's location to taiwan to get some events,in future if there's a account recovery option would i have problem as i changed my account's location earliar?

shadow ridge
#

How much time bonous challenge show in USA server

#

tell me how much time bonous challenge back in USA server

paper coral
#

When will pubg shut down 1.0.2.1470 version of pubg in india????

crystal flame
#

alright alright @night cloak tbh there hasn't been a proper requirement for it like average viewers like how pubg pc has so yeah if u could kindly direct me

night cloak
#

The requirements are internal, @crystal flame. Everything you need to know is with the form in #735483472432594994.

crystal flame
#

@night cloak ah dam actually not really just asking for the details of ur Twitch and etc not much on the topic of requirements

alpine flower
#

@shadow ridge there's a pinned message refer it

rigid girder
#

My PUBG Account was frozen for 2 months

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @rigid girder.

rigid girder
glad shore
polar marshBOT
#

@rigid girder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @glad shore. Remember to read through #faq before asking questions in the support channels.

crisp nebula
#

Any one of the moderator can help me to contact support

storm flumeBOT
#

Please refer to subpoint 5.3 in #faq for further information, @crisp nebula.

crisp nebula
#

I need help to can explain

night cloak
#

Can anyone Help me Find Out #pubgm-trivia

olive dove
#

@night cloak
The channel has been archived for now, we will make an announcment when it opens again.

night cloak
#

@night cloak
The channel has been archived for now, we will make an announcment when it opens again.
@olive dove Have Any Idea How long It will take?

olive dove
#

No ETA

storm flumeBOT
#

Hello, @daring mason!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak
#

Ok

crisp nebula
#

This is very bad support service

olive dove
#

@crisp nebula how can we help you?

crisp nebula
#

@olive dove
I want to contact customer service via email adress

polar marshBOT
#

@dense walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive dove
crisp nebula
spiral sorrel
#

Hello, I have lost access to my pubg mobile account, my twitter account has been deleted. How can I restore my account?

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @spiral sorrel.

olive dove
#

@crisp nebula
your only option is to contact in-game customer support so they can help you.

crisp nebula
#

@olive dove
نفس الرد كل مره ما في تغيير

storm flumeBOT
#

Please do not use languages other than English, @crisp nebula. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

steel wing
#

improve boming zone for gods sakeeeeeee im tired of it

storm fossil
#

@olive dove Why did not support contact me?

steel wing
#

why in the hell should the bombing zone smoke should kill me

olive dove
storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @storm fossil.

steel wing
#

I do rank push and what
Bomb smome kills me
Im done

crisp nebula
#

@olive dove lol

steel wing
#

You all are making your own players quit the game

storm flumeBOT
#

Hello, @steel wing!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

steel wing
#

I have done these steps thousands of times
Helpless

polar marshBOT
#

@jade meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

robust notch
#

Can we use or play game our original account in Korean version? in pakistan?

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @robust notch.

olive dove
#

@robust notch the Korean version of the game is different from the global version, you need to create new account to be able to play the game.

robust notch
#

@olive dove ok thanks

olive dove
#

you are welcome!

mental token
#

🐯Where's the tech support contact?🐯

clear spindle
#

Please state your issue.

polar marshBOT
#

@mental token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

civic sequoia
#

@thin halo i wanna you in private plz

celest shadow
#

Please state your issue here, @civic sequoia.

civic sequoia
#

i have problem with purshasing the prime plus @celest shadow

night cloak
#

Ok, what kind of problem you are facing

celest shadow
#

Could you please elaborate further on what the issue is and provide screenshots if you have any, @civic sequoia?

civic sequoia
celest shadow
#

The Prime Plus is subscription based, @civic sequoia. You cannot use your Google Play balance to subscribe to it as it charges you on a monthly basis. So unfortunately, you will need to use another payment method.

civic sequoia
#

@celest shadow like i put another 1 dollar on my wallet §

#

my english is so bad sorry

celest shadow
#

You could try, but I cannot guarantee you that it would work, @civic sequoia. I recommend that you use another payment method to purchase the Prime Plus subscription.

Please do not apologise, your English is fine. 🤗

hazy juniper
#

One hacker took over my facebook account when I unlink fb he continuously cancelling that unlink ...is there any way to speed up the unlinking or one tap unlink

scenic ravine
#

can u please please please do something for Indians

hazy juniper
#

@scenic ravinewait till Dec 2

scenic ravine
#

really 😭

#

I can't 😭😭😭

onyx dagger
#

Waiting for it to Unlink is the only way, @hazy juniper, Sadly.
Kindly contact Customer Service in-game about this. GWcmeisterPeepoShrug

hazy juniper
#

@onyx daggerhaha in-game customer service is just bots

onyx dagger
#

If you answer the Bots questions correctly, It will guide you to one of the staff, @hazy juniper. Also, Kindly Read what the bot actually say.

deft pawn
#

Bro in India pubg work fine bro

versed scarab
#

I need to play normal erangel without halloweek 😫

indigo storm
#

When will PUBGM global work in India

#

Will it return or not and what will happen to our accounts

night cloak
#

Pubg mobile offical india DISCORD link ?

#

@onyx dagger

onyx dagger
#

In your DMs, @night cloak.

night cloak
#

Whare

onyx dagger
#

Please refer to this channel's pinned messages for further information, @indigo storm:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

tulip bane
#

hello

onyx dagger
#

Hi, @tulip bane.
Kindly state your issue.

#

Feel free to share your Feedbacks in #old, @versed scarab.

tulip bane
#

Someone hacked my facebook account which was linked to my pung account. And they added their own email and phone number to my account. i thankfully recovered my facebook account but now somone is loggin into my account

#

I contacted ingame pubg mobile support on september 16th

onyx dagger
#

Please contact Customer Service in-game about this as only they can help you with Account related issues, @tulip bane.

tulip bane
#

they said they will unlink them in 30days today is november 1st still they are linked

#

and in game support in not replying to any of my messages

onyx dagger
#

When did they reply?

#

I mean the Date?

tulip bane
#

as soon as i requested for the unlinking on septembetr 16th they asked for my details i provided them with every thing

onyx dagger
#

And?

tulip bane
#

at the time i had android phone then i changed my phone to ios and i requeted qgain on october 2nd

#

they said we have recived your request and will process in 30 days

#

I tol them latet on 3rd october that i had requested for unlinkng on september 16th on my android phone. Then on october 12 last time they replied they said we are sorry it couldnt be done in time please wait more

#

now its november 1st it should have been done by now still no reply in game no reply any where nothing is changed the person is still logging in he changes my outfits removes my friends. I am worried if he uses cheats in my account i may lose my account forever

onyx dagger
#

As they've asked you to kindly Wait More, You need to wait patiently.
Also, You can send them a Remainder message. Kindly refer to #faq 5.4, @tulip bane.

solar hare
#

Today i created new pubg account which is level 1 when im trying to send popularity to my friend it says "level not high enough" how much level needed to send popularity??

tulip bane
#

I am sending daily a mesage in game to ask if it has been done or not. but everyday for the last 30 days i have messaged and i didnt get a single reply from them

onyx dagger
#

Kindly refer to #faq 5.4, @tulip bane.

tulip bane
#

ok

onyx dagger
#

Alright then.

solar hare
#

Help me plz

tulip bane
#

@onyx dagger how do i send a reminder where is it send from?

onyx dagger
#

You can just send them a Reminder message for your query, in the current conversation with the Customer Service, @tulip bane.

wild current
storm flumeBOT
#

Please refer to subpoint 4.10 in #faq for further information, @wild current.

tulip bane
#

@onyx dagger I have been sending them daily since my request

onyx dagger
#

Kindly Wait patiently for their response. Also, Read #faq 5.4 about this as I told you earlier, @tulip bane.

vast stone
#

I have problems with ranks in game. The fact is that I reached the rank of "Gold 1" and moved to "Platinum 1", but for some reason I still have "Gold 1". I have already pumped several times, hoping that this bug will be fixed, but no

#

What's wrong?

rigid lichen
#

Id: 5967358784 please ban this account because he's spreading hate and this is against Islam. Astaghfirullah @onyx dagger @sand path @torpid quail @thin halo

night cloak
#

Hello PUBGM
Can I have the Spectating version of pubg with Blue/yellow outlines

thin halo
#

@rigid lichen Please report them in-game using report feature.

night cloak
#

We'd like to get the spectating version of PUBG could you provide us with that we are organizing the biggest pubg mobile tournament in Nepal
We'd like to get professional
And we'd like your support to

thin halo
#

@vast stone Do you have screenshots of them? Including your results?

tropic skiff
vast stone
thin halo
#

@tropic skiff Do you have your facebook application installed?

tropic skiff
#

No

storm willow
simple cairn
#

How do I make my profile picture transparent

vast stone
tropic skiff
#

W8 I install facebook

thin halo
#

@tropic skiff Try installing Facebook and log in your account. The game will detect your account and log in with it.

simple cairn
#

How do I make my pubgm profile transparent

thin halo
#

@vast stone I don't see that you're getting Platinum 1 rank?

vast stone
#

Because it doesn't even show up

#

But i get it

thin halo
#

Report it in #old. If you're able to provide clear evidence about it, that would be great, @vast stone.

tropic skiff
#

Thanksss ❤️ @thin halo

vast stone
#

Okay

thin halo
#

@tropic skiff No problem ❤️

night cloak
#

I keep getting high ping in arena but in classic I got 80 or 48 ms

#

How do I get mod status in esports pubg mobile channel there are a lot of toxic people just spreading hate does anyone know how?

thin halo
#

@rigid lichen It might take some time. Please be patient.

rigid lichen
#

Okay Let's See!! Thanks @thin halo

sonic scaffold
#

Hey

spring zephyr
#

@night cloak Usage of VPN is not recommended.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @sonic scaffold. Remember to read through #faq before asking questions in the support channels.

cold oyster
#

Hi
My account was stolen from someone, is there any help in recovering my account?

spring zephyr
#

@night cloak ?

#

@cold oyster Can you still access your in-game account?

night cloak
#

No

cold oyster
#

No

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @cold oyster.

warped parcel
#

Can kr and global players play with each other?

plush patio
#

Привет уважаемые разработчики у меня есть просьба разблокировать мой аккаунт меня забанили случайно Мой ник : 270RustamoV270

storm flumeBOT
#

Please do not use languages other than English, @plush patio. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

spring zephyr
#

@warped parcel Yes, they can.

warped parcel
#

Thank you @spring zephyr

hardy fable
#

Pumkin*