questions

[night cloak]

Just wait for 114 days.

[celest shadow]

Unfortunately, there is no other way other than waiting for the cooldown to expire, @mortal anvil. I hope you understand, thank you.

[mortal anvil]

@celest shadow
I am very sad, I was hoping that the game would help me regain my country

[polar marsh]

@dull mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Ayohow do you get a support agent on the customer service thing? It keeps telling me to read faq

[polar latch]

Where is left corner botton

[deft mango]

2030 the heck

[robust geyser]

are those indians who never uninstalled pubgm, still able to open and play it?

[fallen widget]

Hello

[weak hare]

Server is busy please try again later error code restrict ares

Please help

[night cloak]

@robust geyser
VPN usage is not recommended
you can refer to 3.19 in #faq

[fallen widget]

@dull mortar state ur issue here

Nalla pubg mobile team

[unborn rampart]

Kr version is working in india

(

Ping issue

@robust geyser how much ping is display

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[robust geyser]

Thank you very much

[jaunty halo]

Can i talk to someone some hacker hacked my account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @jaunty halo.

[opaque radish]

Will pubg unbanned in india

[jaunty halo]

I talked to them,they said they will take actions hut they never took any actions

[storm flume]

Please refer to this channel's pinned messages for further information, @opaque radish:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@cerulean peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[radiant bone]

Why I can’t log in to game ? I’m not in India ?

[night cloak]

What was the error message? @radiant bone

[radiant bone]

Error code:restrict-area

[half belfry]

panda

[night cloak]

Contact the customer service in-game @half belfry .

[half belfry]

data exchange

[night cloak]

Can I confirm your region? @radiant bone .

[silver pewter]

Is the real truth the pubg mobile come back in india on 2 december

[half belfry]

I've tried to reach out many times and both negative responses please feel sorry for me

[night cloak]

No news on that @silver pewter .

[radiant bone]

I live in Cambodia but my region in game is Canada

[silver pewter]

Ok @panda

[rapid plume]

@abstract meteor its emulator

[half belfry]

@night cloak I've tried to reach out many times and both negative responses please feel sorry for me

[abstract meteor]

yes emulator. what ?

[night cloak]

Please be advised that we are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.
@half belfry

I'll let the mods answer to that @radiant bone I do not have news regarding that matter.

[half belfry]

@night cloak but I've always sent a message, but it's not what I'm going to do

[radiant bone]

I have to use VPN to log in

[abstract meteor]

can anyone help me ?

[radiant bone]

I have my other account region Cambodia but I can’t log in too

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Hm?

[half belfry]

@night cloak but I've always sent a message, but it's not what I'm going to do

[tawny galleon]

Don't worry PUBG mobile India virsion is coming December 🙏

[radiant bone]

Is there anything that I can contact to ask about that ? @night cloak

[night cloak]

@half belfry If it's an account related issue, Im sorry but the only way is to transfer you to contact the in-game customer service.

[agile heath]

is there a report section ?

[fierce night]

hello

[alpine fog]

Hey,
Can anybody say why pubg shut down server and when it will restart.?

[half belfry]

@night cloak I've contacted what to do now

[alpine fog]

Hey,
Can anybody say why pubg shut down server and when it will restart.?

[fierce night]

our clan leader got banned and he have the leadership what is the solution ?
can we move the leadership to a co leader or no ?

[alpine fog]

Hey,
Can anybody say why pubg shut down server and when it will restart.?
INDIA

[night cloak]

@half belfry Kindly wait till an advisor answers your inquiry.
@fierce night No.

[alpine fog]

@night cloak Hey,
Can anybody say why pubg shut down server and when it will restart.?

INDIA

[night cloak]

I have no news regarding that, that's why I didnt answered to your question. Kindly wait till another expert assist you.

[storm flume]

Please refer to this channel's pinned messages for further information, @alpine fog:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[fierce night]

@night cloak it means that the we lost the clan ?

[clear spindle]

Unfortunately nothing can be done on that, @fierce night.

[radiant bone]

I don’t understand I don’t live in India neither does the region in game ? Why do I have to use VPN to log in

[clear spindle]

Try using a different network.

[radiant bone]

Nothing work

[night cloak]

@night cloak
@tame thorn y ping me

[vagrant onyx]

Nothing work
@radiant bone where you from in first place ?

[radiant bone]

Cambodia

[vagrant onyx]

Try again tomorrow maybe @radiant bone

[radiant bone]

All my friends live here they all can log in

[night cloak]

Why is customer service in bubg mobile dose not respond??????

[vagrant onyx]

@radiant bone do log out > repair > rest all settings > log in using guest method and try

[radiant bone]

Still not work

[vagrant onyx]

@radiant bone restricts area = gov ban

[radiant bone]

I’m not in India that’s why I don’t understand

I live in Cambodia my region game is Cambodia and my Apple ID also Cambodia

[rancid heart]

which indian company took pubg

[storm flume]

Please refer to this channel's pinned messages for further information, @rancid heart:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to subpoint 4.5 in #faq for further information, @radiant bone.

[plain tulip]

Will pubg back in india

[night cloak]

can anyone send the pubgm official site "link"?

How do i get a support agent to answer me? I keep getting this message from the bot

[clear spindle]

@night cloak you can find such in #735483472432594994 https://www.pubgmobile.com

[steel ginkgo]

Hey

[storm flume]

Please refer to this channel's pinned messages for further information, @plain tulip:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

We are unable to provide assistance if you do not ask a question or state a problem, @steel ginkgo. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

@night cloak what was your issue??

[night cloak]

@clear spindle ty i was lazy to search there tbh, ty again for the respose have a good day pal!

[clear spindle]

You too @night cloak

[night cloak]

@clear spindle i keep getting “require valid uid” when trying to link phone number

[clear spindle]

Can you post the screenshot of that?

[clear spindle]

The feature is still in beta, @night cloak That's ehy you're facing issues. Report that in #old.

[night cloak]

@clear spindle btw, is it possible to change email on an account? I linked a throwaway email considering i would be able to change it later

[clear spindle]

It is not possible for now. You can try contacting the in-game customer service which may help you to unlink it.

[night cloak]

@clear spindle how do you get past the bot messages lol

[clear spindle]

Replying to the bot message is the only option.

[fast crown]

I don't think this is normal is nown on Cheer park you sit and get out the animation and you are small in Cherr park.

[storm flume]

Hello, @fast crown!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[clear spindle]

#old

[night cloak]

@clear spindle but it always ends with the same message telling me to check faqs

[fast crown]

Its already in #old

[night cloak]

All right, @night cloak. Please try other maps for now and try playing with a few friends.
@celest shadow is there a huge drop of players in pubg mobile? Or maybe my version is too new? It’s on every map now that I wait for minutes before game starts

[wheat cave]

Hello support i was playing normally and when i killed my first kill was a bot i got data change !!

[polar marsh]

@wheat cave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@autumn yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weary ocean]

Which day pubg is unband in India

Please responded

[storm flume]

Please refer to this channel's pinned messages for further information, @weary ocean:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[next yew]

Karfton??

[minor bone]

Does anyone know why i have random people in my friend list?, no i didnt add them nor they are added, and it shows the add options, if u can help pls tag/pm me might be off

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @next yew. Remember to read through #faq before asking questions in the support channels.

[olive dove]

@minor bone
have you checked if those are not your friends on FB or other connected social media.

[storm flume]

Please refer to this channel's pinned messages for further information, @next yew:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[minor bone]

@olive dove nope i didnt but i'll check once i go on, thanks for the response

[olive dove]

you are welcome.

[hexed lintel]

I got a button stuck behind the settings window while rearranging the control buttons in the customize your controls page of the settings. I was rearranging the controls when the button for picking up items from a box was dropped behind the windows that has the slides for opacity and size. It was a small button and it landed right behind a button on the window that says “reset.” How do I get the button out of there? I always get things stuck behind there and it’s so annoying. This one seems impossible. I can’t even see it.

[celest shadow]

There are only two things that you can do in this case, @hexed lintel:

1. Either you try your best to get that button out of the position it is in, which would seem impossible, and require really precise clicking for you to get it out or;

2. Reset your control layout entirely.

[hexed lintel]

😭

Ok

[copper citrus]

Hehe

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @copper citrus. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@crimson widget:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[north frost]

Anyone playing PUBG on iPhone 8? Whenever I turn on mic, I can’t hear the game sound. Any fix for this

[sick shale]

@north frost Update to iOS 14.2

[polar marsh]

@karmic shadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[north frost]

@north frost Update to iOS 14.2
@sick shale I’m not on beta atm on 14.1

[chilly briar]

Why am I getting matched Europe and ME server players while im on Asia server

[night cloak]

I Can't Play

Why???

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[pliant perch]

why i can't install the game on cn emulator stuck here changed windows...used vpn changed dns did everything still same help plz

[storm flume]

You can now access #emulator-chat and #emulator-support, @pliant perch. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Is tencent broke krafton game union collaboration ?

[wanton cargo]

Hey, i heard that bonus challenge is coming soon and that those who used vpns to access indian region will be banned is this true? Will i get banned if i change my region after this?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak @wanton cargo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to this channel's pinned messages for further information, @dreamy jasper:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @magic talon.

[fleet lotus]

Dear Pubg moderators do you have any information about when the Pubg will be back

[storm flume]

Please refer to this channel's pinned messages for further information, @fleet lotus:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[faint lark]

will indian server close today?

[storm flume]

Please refer to this channel's pinned messages for further information, @faint lark:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hasty robin]

Any mods?

[sand path]

An Admin will do?

[tame summit]

Alguien me puede ayudar ?

[storm flume]

Please do not use languages other than English, @tame summit. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hasty robin]

@sand path I can't run my pubg Mobile?

[tame summit]

Can someone help me

[storm flume]

Please refer to this channel's pinned messages for further information, @hasty robin:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service via the in-game settings for further assistance, @tame summit.

[olive dove]

@tame summit
If you can state your issue in English, i will be more than happy to help.

[hasty robin]

@olive dove While Opening Pubg Mobile, I'm facing restrict area problem though I don't live in India.
ID: 559971123
Device: Redmi note 9 pro max
Network: Wi-Fi
Country: Nepal

[brittle hound]

I need some help here:
I just received 690 UC outof no where’
Is there a way to find out who the sender is??

[olive dove]

@hasty robin what is your region in-game?

[hasty robin]

Nepal

[faint lark]

I need some help here:
I just received 690 UC outof no where’
Is there a way to find out who the sender is??
@brittle hound to thank him or request him more?

[hasty robin]

@olive dove Nepal

[brittle hound]

To ask him Why!

[clear spindle]

@brittle hound unfortunately No. Someone might have provided the wrong ID while purchasing it.

[brittle hound]

Dang’
I just wanna know ho and why!

[faint lark]

To ask him Why!
@brittle hound congo either way, never happened in my life

[icy night]

If i use VPN to play pubg will i get ban ?

[clear spindle]

VPN usage is not recommended.

[faint lark]

If i use VPN to play pubg will i get ban ?
@icy night yup, thats wat i heard

[brittle hound]

Man like for real’
I just opened my PUBG M and saw 780 UC (I only had 90)
And in my mail it was like Your purchase had been mad(1 hour ago)

[hasty robin]

@clear spindle While Opening Pubg Mobile, I'm facing restrict area problem though I don't live in India.
ID: 559971123
Device: Redmi note 9 pro max
Network: Wi-Fi
Country: Nepal

[storm flume]

Hello, @hasty robin!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[wraith brook]

M facing that too but .. 😭

[clear spindle]

Try using a different network.

[icy night]

@hasty robin countries around india facing some trouble i guess.

[candid sage]

Is pubg unban in india

[storm flume]

Please refer to this channel's pinned messages for further information, @candid sage:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hasty robin]

@clear spindle already done

[icy night]

@candid sage no

[candid sage]

Few months later

By Any changes

[icy night]

Most of people looking for answer of that question.

[candid sage]

Yeah

Can we play using vpn

[solemn magnet]

Pubg is ban in India but its affecting other country too.

[hasty robin]

@sand path can I get any help??

[solemn magnet]

Mine ID is not Indian and I'm facing restrict area issue.

[icy night]

@solemn magnet try login in different devices maybe it will work it worked for me once but i got to see same issue again after hours.

[strange siren]

Where can I report page on fb to streamer play with cheater and showing it

[solemn magnet]

I don't have any other device.

[olive dove]

@hasty robin can you report your issue in #old, so we can keep track of it.

[icy night]

@solemn magnet ask your friends to.

[solemn magnet]

@icy night noone is facing it

[plain fossil]

Pubg goodbye

[icy night]

@solemn magnet ask them to login your account.

[plain fossil]

Lol @solemn magnet

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[solemn magnet]

@icy night Okz

[twilit yew]

I got an issue where I can’t see how much points I gained or lost, after loosing or winning

[potent heath]

Since pubg mobile is gone in india forever can the Indian players get a refund they probably spended alot of money

I feel deeply sorry for them

[storm flume]

Please refer to this channel's pinned messages for further information, @potent heath:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[twilit yew]

I’ve tried the repair button and it worked only once then the glitch came back> I got an issue where I can’t see how much points I gained or lost, after loosing or winning
@twilit yew

[storm flume]

Hello, @twilit yew!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[potent heath]

@clear spindle i don't see pins can you provide a screenshot

[lost seal]

Hi

[olive dove]

@potent heath #questions message

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lost seal. Remember to read through #faq before asking questions in the support channels.

[solemn magnet]

@icy night its working on my frns acc

[desert dagger]

Guys please increase the recoil of the dp28 the gun is too overpowered

[night cloak]

Please use #old, @desert dagger.

[desert dagger]

@night cloak I've already posted a bug there ill have to wait 6 hours

[cinder bloom]

Is vpn allowed in pubg???

[night cloak]

You can always edit your previous message by long holding your message, @desert dagger.

The usage of VPN isn’t recommended.

[desert dagger]

@night cloak well you're a youtuber so they'll listen to you, please make that suggestion for me... Unless you're a dp28 user

[night cloak]

You may use #old.

[desert dagger]

Lol alright man

[dreamy jasper]

Any news about pubg unbqn

[onyx dagger]

Please refer to this channel's pinned messages for further information, @dreamy jasper:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[edgy dagger]

This issue is because all nearest country games server connected to one who's removed today

It will solve in couple of days

[tame summit]

Can someone help me, please?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tame summit. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Can you please translate it to English, @tame summit?

[humble horizon]

When is the closest external update?

[onyx dagger]

We currently do not have a specific release date for the upcoming update, @humble horizon. Once we do, we will publish further information in #news.

[tame summit]

I'm in the game : You have accessed the account in a newer version of the game. You will not be able to log in in old versions, please upgrade.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tame summit.

[old storm]

Hello, why was my account classified without any reason, and I did not download cheating software?

[polar marsh]

@old storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strong shale]

@polar marsh @lime juniper I'm from India . Can I not play with vpn connected ?

[night cloak]

The usage of VPN is not recommended, @strong shale.

[storm flume]

Please refer to this channel's pinned messages for further information, @strong shale:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Nd DNs changer?

@night cloak nd with DNS ?

DNS is fine.

Oh

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @strong shale.

I play with dns but oing fluctuates tell me the best with not high much ping @night cloak

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak.

[strong shale]

Has my comment delete , I can't see my previous messages

[onyx dagger]

What is the issue, @strong shale?

[brazen sleet]

hello my pubgm account got hacked the hacker has control of both social media but not my email .i contacted in game support and theY replayed my issue is resolved but still 2 social media not unlinked please help !

[strong shale]

@PUBG MOBILE @Error 403 I'm from India . Can I not play with vpn connected ?

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @strong shale.

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @brazen sleet.

[heavy vortex]

Do check pinned messages in this channel too. @strong shale

[night cloak]

Please refer to this channel's pinned messages for further information, @strong shale:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[brazen sleet]

alredy did twice and they replyed my issue is taken care of is there any other way to contact tech support

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @brazen sleet.

[strong shale]

Ok thanks for responding

[onyx dagger]

Well, I believe that they said to Wait patiently, To You, @brazen sleet.
So, Kindly Wait.

[strong shale]

Do moderator work for pubg mobile , do they get paid by pubg mobile ?

[keen dew]

My account in PUBG was stolen by unlinking what should I do?

[night cloak]

The work that (contributors, moderators and admins) do in this server is completely voluntary. And we’re not working for PUBG MOBILE, @strong shale.

Can you still access your PUBG MOBILE account, @keen dew?

[keen dew]

No

[minor estuary]

بدنا طريقة الغاء ربط البريد من لعبة كيف يخوان اذا سمحتو

[storm flume]

Please do not use languages other than English, @minor estuary. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8, @keen dew.

[keen dew]

I gave my account to someone and he said he was going to give me my account, but he gave me a hacker account

[night cloak]

Selling/buying/trading accounts is a violation of the PUBGM TOS and may lead to a permanent suspension, @keen dew.

[last scarab]

Hello, today I put 2 dollars into the game, the money was debited from the mobile operator, I did not go into the game, I wrote in support of the operator (beeline), they told me that everything was fine on their part. They said to write in support of the game. Help.

[night cloak]

What version do you play, @last scarab?

[last scarab]

2.0

[night cloak]

Global or KR?

[last scarab]

Global

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @last scarab.

[keen dew]

I can't send a massege in faq

[last scarab]

i am from Kazakhstan

[night cloak]

You only need to read it, @keen dew.

[last scarab]

what to do?

[keen dew]

Ok

[last scarab]

@night cloak

[night cloak]

Please contact the customer service via the in-game settings for further assistance, @last scarab.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @last scarab.

[last scarab]

They don't answer me there

5 hours have passed

[night cloak]

Please refer to subpoint 5.4 in #faq for further information, @last scarab.

[last scarab]

omg

[bleak widget]

Hey guys I'm sorry for annoying but I need help please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bleak widget. Remember to read through #faq before asking questions in the support channels.

[rotund zinc]

Hi, i lost my account email address, can someone help me please ? Account id : 5798876846

[polar marsh]

@bleak widget:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick zephyr]

Hello i have videoo proof some are using che@@ts in pubg how can i help you guyz to maintain fair gameplay

[storm flume]

Hello, @quick zephyr!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Please elaborate, @rotund zinc.

[limber plinth]

My account was logged in by another person, and my account was linked to his email. How can I unlink his email?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @limber plinth.

[quick zephyr]

@night cloak what should i do fill that form or else brother

[night cloak]

Fill out the form or report them in-game.

[quick zephyr]

Ok thanks will the action be taken surely

@night cloak should i send some pic here for evidence or not allowed ??

[night cloak]

That is not necessary.

[limber plinth]

Customer Service has been contacted, but they were unable to unlink the compromised email

[quick zephyr]

Ok 👌 i will fill that form tomorrow

[dusty scarab]

How much time make India server. Pubg back ! Ganda English 😀

[storm flume]

Please refer to this channel's pinned messages for further information, @dusty scarab:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

and chance you have a screenshot of the conversation, @limber plinth?

[woeful frigate]

How can u play pubg after surver ban in india

[night cloak]

How do you hide popularity?

[marsh sigil]

I want get support about someone making fun of our kd....
Clan of the bullys is
NotanElement

[night cloak]

What, @marsh sigil?

[marsh sigil]

A full of clan is making fun of us.

[night cloak]

Please move channel.

[marsh sigil]

Our kd, its literally cyber bullying and where

[woeful frigate]

Is this VPN?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @woeful frigate.

[marsh sigil]

BRUH

[night cloak]

Use that DNS changer, @woeful frigate.

[marsh sigil]

@night cloak Where can i report clans and players?

[night cloak]

Please share a screenshot, @marsh sigil.

[woeful frigate]

Kkkkk

[marsh sigil]

I dont have a video though, and its on mic

[night cloak]

In-game?

[polar marsh]

@viral frigate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[polar marsh]

@mortal ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wild current]

please i need help

3rd link i cant receive reset password message !

[night cloak]

Please try again later, @wild current. That feature is still in beta so it has its fair share of bugs.

[wild current]

is there a limit for a day? i mean like i opened by verf code 3 times today is there a limit for this?

[desert marten]

I find a selling site uc

[sick shale]

@desert marten Only use midasbuy (https://www.pubgmobile.com/payl

[night cloak]

is there a limit for a day? i mean like i opened by verf code 3 times today is there a limit for this?
@wild current, I don’t believe so.

[fierce zenith]

Sir, With great reverence and regards. I am Using Pubg Mobile Since Season
2. Recently my Account was hacked by some Pakistani hacker. He hacked my
Facebook and then got access to my Pubg Id. But I had linked my Pubg ID
with Google Play, I managed to get my Pubg Id back but Lost my leadership
of my level 9 Clan which was previously named "SE4L officials" Now the
Hacker has changed its name to "ICE Esports". The Hacker" ICEMAN" is the
leader of my Clan Now. I will provide you some screenshots of my account as
well as hackers account. Please see this matter as soon as possible. I want
my clan back. Me and my Clan members have worked hard to make it to level 9
Clan. If I will get it back it would be very kind of you.

Plzz help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fierce zenith.

[night cloak]

We cannot help with account related issues.

[fierce zenith]

Then what will I do

[hollow ingot]

Guys

[night cloak]

Please contact the customer service via the in-game settings for further assistance, @fierce zenith.

[hollow ingot]

Where to download PUBG Korean version #

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hollow ingot.

[hollow ingot]

Ok

[fierce zenith]

But there is no ingame feature regarding Clan @night cloak

[viscid willow]

My tdm doesn't start like its stuck cant see weapon players enemys

Everytime i play tdm my tdm always gilitch

[night cloak]

Short video clip, @viscid willow?

[viscid willow]

Wait

[storm flume]

Please avoid going off-topic, @amber linden. You may have unrelated conversations in #chat.

[crude prism]

When is next crew challenge

[night cloak]

No ETA, @crude prism.

[stuck rune]

Hi

[polar marsh]

@stuck rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[viscid willow]

@night cloak

[storm flume]

Hello, @viscid willow!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[polar marsh]

@copper citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Yes it can, @strong karma. As to why we do not recommend the usage of VPN.

[strong karma]

But my friend is using it since s08

And a friend of mine too is also using it right now?

How is his account still active

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @strong karma.

[dreamy quarry]

Hi guys,after the last update my game does not run in 90 fps anymore,only 60 fps in game.Do u have some magic solution to repar

repair

?

[night cloak]

Device model, @dreamy quarry?

[dreamy quarry]

emulator gameloop

[storm flume]

You can now access #emulator-chat and #emulator-support, @dreamy quarry. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Please state your issue in #emulator-support.

[dreamy quarry]

ok ty

[night cloak]

You’re very welcome!

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @strong karma.

[strong karma]

Okay

[storm flume]

Please refer to this channel's pinned messages for further information, @twilit basin:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[twilit basin]

Ok

[woeful frigate]

Is using this advisable?

[twilit basin]

O@woeful frigate ithink using vpn will ban our accounts

[night cloak]

Howw do you hide popularity

[twilit basin]

Is there any official discord channel for krafton game union

[red mauve]

If i use gfx tool to lower the graphic, will i get banned?

[storm flume]

Use of unauthorized third-party software or methods, @red mauve, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[sick shale]

Howw do you hide popularity
@night cloak Go to your profile > Edit > Connections > Details

[onyx dagger]

Kindly state your issue, @stray delta.

Looks like its DNS, @woeful frigate.
Usage of DNS is Safe, Whereas VPN is not Recommended.

[lavish venture]

I'm might be at a wrong place but where do I submit "weird" death cams?
The ones that look like obviously cheat?

[storm flume]

Hello, @lavish venture!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

ask here @normal mesa

[lavish venture]

Okay thank you

[polar marsh]

@normal mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[devout wharf]

I want to talk as soon as possible with a customer service representative. My account on Facebook was hacked, but I recovered it, but the hacker linked a PUBG account to Twitter and opens the game with him. I link it to Facebook, Google, and mail.
5229734602

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @devout wharf.

[sick shale]

And you can follow this conversation

[night cloak]

@sick shale why can’t @normal mesa write here?

ah he’s muted

@sick shale can i ask his question?

@normal fulcrum can you?

[normal fulcrum]

Ask your friend to follow the message by Machet 2.0,@night cloak

[night cloak]

oki

[devout wharf]

My account was hacked, and I don't know whom to contact Please help

[civic creek]

What should I do if someone stole my account and linked it to email address?!

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @civic creek.

[devout wharf]

@storm flume Please reply as soon as possible

[sick shale]

@devout wharf Do you have access to your account?

[devout wharf]

Yes, I have access to Facebook, Google, and e-mail, but the hacker accesses my Twitter account daily

[sick shale]

@devout wharf Then as I said before, contact customer service and follow the conversation I sent above

[devout wharf]

I don't know. Reaching out to customer service, my in-game messages are answered through my computer

[sick shale]

@devout wharf Can you elaborate please? I don't get you

[devout wharf]

There is an unknown person who entered my PUBG Mobile account through Twitter and I want to remove this while he logs in daily

[sick shale]

Read my previous messages please

[devout wharf]

There is someone logging into my Twitter account

[sick shale]

Stop repeating questions, only customer service can help with account related issues

[devout wharf]

How do I contact customer service?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @devout wharf.

[half grail]

please add higher points in livik when we top 10

and higher chance to get the m416 glacier

when i'm in top 10 my point is decrased and NOT increases

[grizzled laurel]

What is this mark ?

@sick shale hi 🔝🔝

@thin halo @bold siren any help guys

[thin halo]

Are you using ios device?

[grizzled laurel]

Are you using ios device?
@thin halo yes i do

[thin halo]

That can be visible when you're using voice chat.

[grizzled laurel]

Oh just that ! Thanks for ur time then 😊

[thin halo]

No problem

[novel brook]

How do you get the glacier m4

[thin halo]

By being lucky.

[novel brook]

So classic crates

I spent 6000 uc and got jack 😆

[thin halo]

Use #pubg-mobile to talk about that.

[novel brook]

K

[storm fossil]

They hacked my account please help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @storm fossil.

[storm fossil]

Someone has linked his phone number to my account and now he can open the game and is bothering me a lot

[thin halo]

Please contact customer service, @storm fossil.

[potent heath]

When does infection mode end again?

[storm fossil]

Where can I find customer service

[night cloak]

Bottom left in the settings @storm fossil

[storm fossil]

ok

[thin halo]

@potent heath 9th of November.

[night cloak]

i contacted the customer service and sent them all information aboute my account but they are saying there is no hacker

when i try to log in with my email

[olive dove]

@night cloak
Please be advised that we are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[deep heart]

@olive dove السلام عليكم عيني عندي حساب مخترق

[storm flume]

Please do not use languages other than English, @deep heart. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sonic surge]

My account has been hacked
And the guy who took it , linked it to facebook and email but i still have twitter account ... i want to unlink both facebook and email
Let me know whatever you need i will send you all information about me or about my account
The guy who hacked my account want to sell my account

Who should i talk with ? Please i need your help

Can anyone tell me what to do in this case ?

[olive dove]

@sonic surge you need to contact the in-game customer support.
You may follow this conversation to unlink the hacked social media:

[sonic surge]

In game from the same account has been hacked ?

Or any user ? But i have to give them a correct information ?

[olive dove]

@sonic surge from the same account, they will ask you for information to proof that you are the account owner.

[high socket]

Fix this I live in USA not in India ...... just because I use to ply with Indian people

[deep heart]

@olive dove تم اختراق حسابي

[storm flume]

Please do not use languages other than English, @deep heart. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to subpoint 4.6 in #faq for further information, @high socket.

[deep heart]

تم اختراق حسابي

[storm flume]

Please do not use languages other than English, @deep heart. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

English only, @deep heart.

[deep heart]

@olive dove My account has been hacked

[olive dove]

@deep heart
Please be advised that we are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[deep heart]

@olive dove Dzithelm a message they said

[high socket]

Still no work

[night cloak]

We’re only English support, @deep heart. I believe you understand what they’ve told you.

[high socket]

I cannot log in it says I’m in India ??? Why I’m in USA someone need to help I did everything

Do they need my USA license 🤦 to show I live in USA to log in fix the game

[olive dove]

@deep heart you may refer to our regional community server to assist you in arabic, otherwise you can follow this conversation to unlink the hacked account:

[high socket]

@lime juniper my game is not letting me log in it shows I’m in restricted area but I live in USA Illinois why?

I redownloaded and everything

Wow

[storm flume]

Hello, @high socket!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Hello I’m still having troubles with this issue what should I do to fix it??

Can’t find that event picture in my account, I already uninstall the pubg in my iPhone and tablet same problem . If I log in into guest account event picture is there but not in my main account

I bought some UC to get free clothes but I can’t

[sick shale]

@night cloak Can you give me the following details:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Countr

[night cloak]

@sick shale I talked to u yesterday about this

[olive dove]

@tacit notch selling accounts is against terms of service, please avoid such actions.

[tacit notch]

Okay🤐

[sick shale]

@night cloak I will report the issue, please provide me the details

You can send it in private if there's any issue

[high socket]

@sick shale report my issue

[night cloak]

@night cloak Can you give me the following details:
▪︎Numeric User Identification 598933467
▪︎Device: IPhone 11 Pro Max
▪︎Wi-Fi/Cellular : wifi
▪︎Country Uruguay (South América)
@sick shale

[high socket]

I live in USA not in India with 4g I can log in with WiFi I cannot log in

[sick shale]

Alrigh, thank you!

[night cloak]

Yesterday I talked to Lily too and she supposed to be back with an answer, I didn’t have any, my problem is in my account and not the device I also did the repair at game login

If I log in with guest event picture is there, If I log in with Facebook event picture not show

I record a video but Discord don’t allow to me to a upload it

[olive dove]

@night cloak
Upload your video to any hosting service provider like youtube and attach(share) a link.

[potent heath]

Will a hacked account be banned?
Curiuos question

[olive dove]

@potent heath
If the player or the hacker who are using the account violated the game terms of the service, the account will get banned.

[high socket]

I need help logging in I reset my WiFi this game still thinks I’m in india

[night cloak]

Feel free to report the issue in #old.

[high socket]

Then how will I play I got tourneys 🤦 bad game 🤦

[tired grotto]

Hello guys! Is this official pubgm support or a community support channel?

[night cloak]

Community support, @tired grotto.

[tired grotto]

Thank you

[night cloak]

You’re very welcome!

@olive dove

[olive dove]

How can i help you?

[night cloak]

This is my problem @sick shale

We’ve report the issue, @night cloak.

Please wait patiently and we’ll get back to you.

Not event picture to claim reward on main account but yes it is in guest account

Please wait patiently and we’ll get back to you.
@night cloak yesterday Lily say that to me and I’m here still waiting

[sick shale]

Thank you for the video, will add it!

[mellow laurel]

Hi im facing a problem logging in my account

[sick shale]

Please be patient now, I will be back to you as soon as I get a response! @night cloak

[night cloak]

Okey... thx

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @mellow laurel.

[high socket]

Man I got tourneys to ply and I cannot log in. I’m from USA not in India 🤦 on 4g I can log in and on WiFi it thinks I’m from india 🤦 help u all

[mellow laurel]

@olive dove

[olive dove]

@high socket please be patient and stop repeating the same message.

[night cloak]

Please move now, @high socket. You’ve already been advised.

[mellow laurel]

Will anyone look at my issue please

[olive dove]

@mellow laurel you have been refered to #faq point 4.6.

[mellow laurel]

@olive dove i already done all that

Still nothing

[olive dove]

Then you need to report your technical issue in #old and we will raise it as a concern to be looked at.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @mellow laurel.

[tired grotto]

Guys, I'm experiencing a really bad situation right now. I'm not sure if I'll be able to find help here, but I'll be thankful for any support. I'll explain step-by-step. Someone gained access to my facebook account and my PUBGM account(becasue I've linked FB to it). I've casually logged in into my PUBGM and noticed that avatar on my profile has changed. I had avatar profile from social network option used. The hacked changed all passwords and recovery data on my FB account and I completely lost it(but I was able to recover my FB account on next day). The hacker has done something to game versioning. I also had Apple Game Center linked. When I was trying to log in I was getting an error "Account has been logged in from a newer version of the game". I checked the apple App store and I had the latest version. I reinstalled the game just in case. The issue still persisted. I tried to log in via different devices, even the emilator, the problem still persists. I guess(I may be wrong) he made some changes to the file that included game version and this "newer" game version was recorded on PUBGM servers. The hacker done it so I could not log in. I've gotten rid of the hacker and the only problem that still persists is inability to log in due to game versioning. Can someone please help with it?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tired grotto.

[high socket]

Man U know I got 3k on line how can I be patient ?

[tired grotto]

Unfortunately I got no response here

[high socket]

I got tourneys and stuff in 3 min and u want to be patient like wow get the game fixed

[sick shale]

@tired grotto Follow this

[glossy sable]

If you can't wait, simply use a Guest account, @high socket.

[high socket]

It won’t work

[primal shoal]

@olive dove Any update on the the marshal achievement thing I asked yesterday?

[glossy sable]

Are all of your social media accounts from the US?

[high socket]

It shows I’m in restricted area like wow I live in Illinois

yes !

[tired grotto]

I currently have no issues with linked social media. The only issue is game version

[high socket]

I can log in with 4g smh why not WiFi

Soon as I switch to my WiFi it kick’s me off the game

[glossy sable]

I currently have no issues with linked social media. The only issue is game version
That's because the hacker is using your account on a modified version. Contact in-game Customer Service, we can not help you here.

kicks*

Try using a DNS changer, @high socket, or use 4G for your tournament.

[olive dove]

@primal shoal the achievement gets marked as complete when you receive a message in your game mail that says a player has been banned due to your report.

[high socket]

@glossy sable what is dns changer

[glossy sable]

The explanation I see here is that your wifi's IP is somehow located in India (or any other restricted country).

[high socket]

My 4g is trash man and I reset my WiFi also

[tired grotto]

The hacker is not using it anymore. Facebook terminated all sessions and only I have the access to it. After fb recovery the hacker hasn't acsessed the game

[primal shoal]

@olive dove okay thanks

[olive dove]

You are welcome.

[glossy sable]

Refer to #faq 4.5, @high socket.

Then your issue will only be solved the next update, @tired grotto. We can not help you here, sorry for the inconvenience.

[tired grotto]

Sure, thank you guys

[primal shoal]

@olive dove Just one thing to ask. Do hackers get away even when pubg finds violation? I mean, if the result says "violation found", then the cheater should be blocked already.

[mellow laurel]

Guys is there is anyone from customer service i can talk to?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mellow laurel.

[olive dove]

@primal shoal when a player is found to violate the game terms of service, his account gets suspended.

Right, suspended means banned.

[high socket]

@glossy sable didn’t work

[night cloak]

How long have you lived in the USA, @high socket?

[high socket]

9 years

[glossy sable]

Contact your ISP and tell them about the routing issue.

[high socket]

ISP is who?

[glossy sable]

Internet Service Provider.

[olive dove]

@primal shoal
Avoid the usage of the word ban in your msg. You receive the in-game mail when your report is the one who get the cheater suspended.

This happens to avoid players randomly report other players.

[primal shoal]

@olive dove Got it 👍

[night cloak]

Why does this happens to my game today without even touching the screen

Just today this started happening what’s the problem ?

[olive dove]

@night cloak
Do you use gyro?

[night cloak]

@night cloak
Do you use gyro?
@olive dove yeah I use for a long time but today this happening

[olive dove]

Maybe it is glitched, you may need to check your gyro senstivity in the training ground. Also, restarting your phone should fix the issue.

[night cloak]

I restarted phone , repaired the game

Still not working, is there any solution

[olive dove]

Did you check the gyro sensetivity in the training ground.
Take a screenshot for your sensetivity settings. Then do a rest and see what happens.

You may also try to turn off the gyro completely and see if the problem still happens.

[high socket]

@glossy sable I called them they reset my thing still same

[arctic stump]

Are the servers being shut down for Indian starting today? I read it in an article

[storm flume]

Please refer to this channel's pinned messages for further information, @arctic stump:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[thin girder]

wut tf how am i not qualified

[olive dove]

@thin girder you need to reach lvl 36 to claim the rewards, you level up by gainnig experience through playing more classic games.

[night cloak]

Are you able to restore an account that is linked to a lost email?

[high socket]

man i reset my router and wifi and device? and game still shows i live in india what to do

[night cloak]

@high socket might have vpn on

[high socket]

no

[night cloak]

Reinstall the game?

Clearing game cache might work too

[high socket]

ye did everything

[night cloak]

It does not show that you live in India. It says area restriction. Why are you assuming it’s India?

[high socket]

its shows same thing in india

well on my ipad its working

[polar marsh]

@narrow tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[high socket]

My device shows this

If I’m not in india why does it shows Indian announcement on my device? Is this game ok?

I even have the location thing on the app

[night cloak]

Can someone help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Will I get ban if i use vpn in pubg mobile

[high socket]

ye

[night cloak]

@high socket will I get ban

[high socket]

ye

[night cloak]

@high socket u mean yes

[short eagle]

@night cloak using vpn isnt recommended

[night cloak]

@short eagle ok

[glossy sable]

Piggy is ex-staff, you can trust him.

[high socket]

@glossy sable called internet service and apple both

they couldn't fix still same problem

how can i contact pubg? beside in game

[vagrant forum]

[e-mail]

[high socket]

do they reply there?

[vagrant forum]

It's for general queries. In-game customer service is better for account related queries and issues.

[simple cairn]

Bonus challenge was removed?

[mental lava]

Hey

Why Some of my friends can still log in without any Vpn ?
Me on the other hand I can't log in anymore

Any Reasons?

[spring abyss]

when 90 fps enable again after new patch 90 fps not working ?

[night cloak]

Emulator, @spring abyss?

[spring abyss]

both phone and emulator

[dull gale]

I need help someone entered my account in pubg mobile And he linked another account , plz help me

[storm flume]

You can now access #emulator-chat and #emulator-support, @spring abyss. Revert this at any time by sending .emulator in #481204134859505684.

Please contact the customer service via the in-game settings for further assistance, @dull gale.

[keen horizon]

Will u tell us when did pubg come again in india...

[night cloak]

No news on that @keen horizon . Kindly check the pin for further information.

[pearl kernel]

Hello, recently there was an event, we could get the EMEA parachute if there is peak viewers on the live-stream
Although i didn’t get anything, like some people had a special section to receive that reward without really watching the live-stream in-game

• the event reward should end on 31 Oct.
  So we had plenty time to get it but no panel showing those rewards how come ?

[upbeat creek]

Guys can someone tell me what happened to pubgm mena server ??

[keen horizon]

What about the news that they getback all the rights from tencent and merging with krafton...

[vagrant forum]

Nothing happened, the server is still there, @upbeat creek. You can find the server link in #735483472432594994 3.1. Just click on the blue text there.

[keen horizon]

What about the news that they getback all the rights from tencent and merging with krafton...
@keen horizon

[storm flume]

Please refer to this channel's pinned messages for further information, @keen horizon:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[versed scarab]

Why is all erangel game in Halloween mode it's not funny and i don't like it why i didn't have a chance to play it or not!!

[maiden sentinel]

[e-mail]
@vagrant forum thank you it's so hard to find this in their helpshift website

[brave steppe]

Can we buy gun skin?

[night cloak]

If you have the in-game currency too purchase skins you can via the shop, @brave steppe.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sick snow. Remember to read through #faq before asking questions in the support channels.

[sick snow]

I've got already 5+ pistol kills but it still wouldn't be complete. Is this a bug

[night cloak]

Which gun?

[sick snow]

I mean the system is stuck at 198

I've already got like 5 kills more and it still wouldn't count.

[brave steppe]

@night cloak M416 glacier

[night cloak]

That is still available in classic crates, @brave steppe.

I think it's still loading or your friend haven't finish the match @sick snow . Mind relogging the game?

[brave steppe]

@night cloak i used all crates coupon but was not lucky 😦

[sick snow]

I did it in quick match solo. And also in Classic duos

Do i need to log out? Then login?

[night cloak]

You can try that. Usually it's still loading and it does happen to me once before.

Sorry for the delay, @pearl kernel. Currently scoping out an answer can we get back to you soon?

[brave steppe]

Sure

[stone drift]

Good morning, why is the death replay not appear to me after the matches? I already activated it in my settings.

[night cloak]

Feel free to report such issue in #old, @stone drift.

[stone drift]

Ok thanks

[night cloak]

@brave steppe No, the only way to get m4 glacier is buy selecting classic crate then if you're lucky enough then you'll get the m416 glacier.

[pearl kernel]

Sorry for the delay, @pearl kernel. Currently scoping out an answer can we get back to you soon?
@night cloak

Sure thanks for looking an answer

[night cloak]

@stone drift, In the mean time have you tried the following?
▫️Routine repair
▫️Restarting your device
▫️Re installing

[wind peak]

My account hasn't banned as the game is banned in india can I know why it is?

[weary tinsel]

@night cloak Hey Pubg said that , Indian servers will be closed from 30 Oct, but its still opening @vagrant forum @woven atlas

Any idea? I play connecting to DNS, is it because of this? Till yesterday I was able to see event thumbnails, but today thumbnails doesn't load

[polar marsh]

@keen minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wild current]

please i need someone help me i cant reset my password for now !! by the 3rd link i cant receive the reset password message please someone help me now im waiting for 2 days for now i keep trying and nothing ..

[onyx dagger]

Email unlink, @wild current?

[arctic stump]

Hello, is it true , Indian servers are being shut down starting today

[wild current]

No 3rd link login

[storm flume]

Use of unauthorized third-party software or methods, @rain copper, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@rain copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[arctic stump]

Hello, is it true , Indian servers are being shut down starting today?

[onyx dagger]

No 3rd link login
May I know what is your third login, @wild current? (Like Email, Phone number).

[wild current]

Email

[onyx dagger]

Oh. It is still in BETA version.
Kindly contact Customer Service about this.

[wild current]

see i get this thing and i didnt receive any message

[barren garden]

Lol

[onyx dagger]

Then, as it say, Kindly Try again later, @wild current.

It is still in BETA version.
So there can be errors.

Yes, @barren garden?

[marsh dagger]

@onyx dagger can you solve my problem

[onyx dagger]

Kindly State your issue, @marsh dagger.

[marsh dagger]

In my mobile pubg is still working no server down issue

[onyx dagger]

State your issue. @hazy stone

Region, @marsh dagger?

[marsh dagger]

INDIA

@onyx dagger India

[last oriole]

see i get this thing and i didnt receive any message
@wild current

This when u adding a mobile number for login usin number phone

[marsh dagger]

Please help me@polar marsh

[last oriole]

@wild current

This when u adding a mobile number for login usin number phone
@last oriole

For sign in by mobile.. It means by email adress
The phone numbers not working yet.. It will be allowed soon..

[wild current]

its not a phone its email

[onyx dagger]

@wild current

This when u adding a mobile number for login usin number phone
The user is already answered about this, @last oriole.

[last oriole]

its not a phone its email
@wild current

E-mail by google? Gmail?

[wild current]

Hotmail

[marsh dagger]

@onyx dagger India

[last oriole]

Try gmail it works

[open fractal]

Some one stole my account (ID:5295032589) please help me

[onyx dagger]

Then, as it say, Kindly Try again later, @wild current.
So there can be errors.

[wild current]

try gmail??? lmao i added the hotmail already and now need to reset password and i cant receive any message to change the pass

[onyx dagger]

That is the only way.

[wild current]

@onyx dagger That's all you can say?

[marsh dagger]

Rooby tell me

What is my problem

[quaint sapphire]

Lmao after the increase of hackers in the game, you moderators decided to close the #cheater-report section...lmao GG

Even politics in a game!

[wild current]

Free reply like auto bot 😂 im tired idk what to do im just need to change the password

[last oriole]

Some one stole my account (ID:5295032589) please help me
@open fractal

Go to the accout support..not game support... And Give a question answer it.. U will get back it

[storm flume]

Hello, @quaint sapphire!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[marsh dagger]

My pubg account is still opening

[onyx dagger]

Please contact Customer Servcie in-game about this as only they can help you with Account related issues, @open fractal.

Check your DMs, You're answered, @marsh dagger.

[marsh dagger]

No

[onyx dagger]

Sadly, The Email link feature is in BETA, So You need to contact Customer Service in-game about this, @wild current.

[open fractal]

Give me A link or something

for account support

[marsh dagger]

@onyx dagger @onyx daggertell me

[night cloak]

Mine too still working very fine ❤️

[last oriole]

N

[night cloak]

Im from india bruh

[onyx dagger]

You can contact them via the in-game settings, @open fractal.

[last oriole]

Why when i send my problem

[night cloak]

@onyx dagger jey bruh what u have given to this guy in dm @marsh dagger give me too

[open fractal]

i can't get access to my account

[last oriole]

Why when i send my problem here i got message with ban Stuff

[onyx dagger]

You can contact them from the Login page too, @open fractal

[open fractal]

thank you

[marsh dagger]

@night cloak contact me on dm

[onyx dagger]

Kindly refrain from using the Ban word, @last oriole.

[last oriole]

Ok

[onyx dagger]

Alright then.

[last oriole]

I want pubg mobile give players b.a.n. for people who play with hac.kers in same team

[night cloak]

They already do, @last oriole.

[last oriole]

They already do, @last oriole.
@night cloak

Not true yet

[night cloak]

It is very true.

[last oriole]

I saw them they are not

[night cloak]

Anyone who violated the terms of service will be punished.

[vagrant onyx]

I want pubg mobile give players b.a.n. for people who play with hac.kers in same team
@last oriole this get ban 7 days + tier rest to bronze V

[last oriole]

Do u know how many hackkers i saw and still i see?

Headshot stuff in tdm

40 kills headshots at 3 minutes
They do

I report them as well

But pubg mobile do nothing

[vagrant onyx]

Who play and team up with cheater

[night cloak]

They will be banned, @last oriole. You may check #news for further information.

[arctic stump]

@night cloak hey, will the servers for India be shut down from today, i read it in an article, is it true,? But the game seems to work at the moment ,it was supposed to go down on 30th oct

[storm flume]

Please refer to this channel's pinned messages for further information, @arctic stump:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[last oriole]

They will be banned, @last oriole. You may check #news for further information.
@night cloak

Where the message back from support?

[arctic stump]

I'm sorry, i don't use discord that often, how do i check the pinned messages?

[night cloak]

You may refer to this message, @arctic stump. <#questions message>.

You don’t always get mail confirmation telling you a user was banned, @last oriole.

[last oriole]

Report stuff not working thus days...

I can show u.. How many YouTube channels of players using hack .. And still using at same account

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @last oriole:

:white_small_square: http://bit.ly/37Lgfbm

[last oriole]

They telling u how to use it and playing with it and u can play with them also

[night cloak]

Please do report them via the forum listed above.

[last oriole]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @last oriole:

▫️ http://bit.ly/37Lgfbm
@storm flume

This links about ads i will not open

[vagrant forum]

Huh?

It's a Google form link. What do you mean?

[last oriole]

Bit.ly ads

[vagrant forum]

It's not an ad.

[last oriole]

Here it sating waiting for 6 second

[night cloak]

It’s a Google form.

[last oriole]

Then im not robot them it open google stuff

After thus question yes google to me

[night cloak]

It opens what’s in the screenshot above. We’ve given you all the information you need. If you have no other concerns please move channels.

[last oriole]

It opens what’s in the screenshot above. We’ve given you all the information you need. If you have no other concerns please move channels.
@night cloak

I try to report them. So!

[marsh kraken]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @last oriole:

▫️ http://bit.ly/37Lgfbm
use this link its not virus, etc.

[bitter parcel]

If you cant open pubg and want to download pubg ke

[zealous galleon]

when will next pubg upadte come?

[marsh kraken]

@zealous galleon No ETA

@bitter parcel How can I help you?

[storm flume]

We currently do not have a specific release date for the upcoming update, @zealous galleon. Once we do, we will publish further information in #news.

[zealous galleon]

my bugs and glitch gas not fixed yet

[storm flume]

Hello, @zealous galleon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[bitter parcel]

Bro I want to say when pubg opens when pubg server opens

[storm flume]

Please refer to this channel's pinned messages for further information, @bitter parcel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[zealous galleon]

i have already report about my pubg tdm bugs and glitch

[night cloak]

Please wait patiently for the report to be investigated and fixed in future updates, @zealous galleon.

[polar marsh]

@shadow wharf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zealous galleon]

but why this bugs and glitch happen in my id only not in other player

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @zealous galleon.

[zealous galleon]

i have already contact i didn't get the reply and possible solution from there

[clear spindle]

patience.

[zealous galleon]

how much

i am facing this problem from 2 week

[twilit abyss]

Do u live in India?

[zealous galleon]

no, i live in Nepal

[twilit abyss]

K

[storm flume]

Please avoid going off-topic, @twilit abyss @zealous galleon. You may have unrelated conversations in #chat.

[zealous galleon]

i am facing tdm glitch from 2 week

when will pubg fix it

[storm flume]

Hello, @zealous galleon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[zealous galleon]

how many time i should have to report the same problem?

[clear spindle]

Repeating in a support channel won't fix the issue. Report via in-game and in #old.and please move to a discussion channel.

[zealous galleon]

i have alredy report in game also

[clear spindle]

Then wait for them to fix it.

[frozen cypress]

i pushing to conquer so can use vpn

[clear spindle]

VPN usage is not recommended.

[frozen cypress]

plz tell

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @frozen cypress.

[stoic scroll]

I should have the right to change linked email account and Phone number. During linking there was no disclaimer that this is permanent link.

Please help so that I can change the link email and phone no
iD : 5173774975
Device : Asus Rog 2
Network : Wifi
Country : Bangladesh

[frozen cypress]

bro ican type ro

[celest shadow]

Hello, @stoic scroll. The e-mail/phone number linking feature is in beta and an unlink feature for it is not yet available. Feel free to edit your message and give your feedback in this regard in #old.

[stoic scroll]

@celest shadow so if it develop to final version can I change the Link email?

[onyx dagger]

You need to Read 3.19, In #faq, You cant type there, @frozen cypress.

[frozen cypress]

how to join

[night cloak]

If the team decide to implement your suggestion into the feature you should be able to, @stoic scroll.

Click #faq then scroll until you see subpoint 3.19, @frozen cypress. No need to type.

[celest shadow]

In the future, that might be possible, @stoic scroll.

[onyx dagger]

Kindly click on this -> "#faq" And Scroll up until you find the subpoint 3.19, @frozen cypress.

[night cloak]

Exactly what I just said.

[polar marsh]

@spark flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[main pine]

Can I report hackers here

[storm flume]

Hello, @main pine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[swift imp]

😭

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @swift imp. Remember to read through #faq before asking questions in the support channels.

[swift imp]

Tencent walo ne india ka server kyu band kiya h 😭

[storm flume]

Please do not use languages other than English, @swift imp. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[swift imp]

Why did the tenants shut down India's server

[storm flume]

Please refer to this channel's pinned messages for further information, @swift imp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

You only complete the achievement if your report successfully banned the user, @tired hare. If that’s the case you’ll receive and in-game mail.

[swift imp]

Why did Tencent Wallows shut down Indian servers?

[frozen cypress]

bro i was pushing conquer but i am in india can i use vpn for 2day bro

[night cloak]

The usage of VPN is not recommended, @frozen cypress.

[frozen cypress]

why

[fleet lotus]

Dear Pubg moderators happy Halloween to u all

[night cloak]

You only complete the achievement if your report successfully banned the user, @tired hare. If that’s the case you’ll receive and in-game mail.

You too, @fleet lotus!

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @frozen cypress.

@night cloak What's this

What are you trying to do, @night cloak?

Redeem?

Which code?

Okay its fixed nevermind. The code verification code glitched.

No worries.

[frozen cypress]

i can under stand bro

[mortal ridge]

Is the zombies survive till dawn mode comin back anytime soon

[main pine]

Hope it does

[vagrant forum]

No official information regarding that, @mortal ridge.

[manic fern]

Hello..

Hello how do I contact PUBG customers. ?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @manic fern.

[frozen cypress]

bro i was pushing conquer but i am in india can i use vpn for 2day bro

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service.
@frozen cypress

[manic fern]

I have a problem. Someone has stolen my PUBG account that I want to get back

[night cloak]

PUBG MOBILE, @manic fern?

[storm flume]

Please avoid going off-topic, @shut dagger. You may have unrelated conversations in #chat.

[frozen cypress]

panda customer service is where

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @frozen cypress.

[shut dagger]

I want pubg

[night cloak]

You’re from India, @shut dagger?

[shut dagger]

Yes

[frozen cypress]

s

[storm flume]

Please refer to this channel's pinned messages for further information, @shut dagger:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[frozen cypress]

bro i was pushing conquer but i am in india can i use vpn for 2day bro i am from india

[shut dagger]

@frozen cypress no

[frozen cypress]

y

reply me

[night cloak]

You’ve been advised, @frozen cypress. Please move channel.

[frozen cypress]

i cant under stand

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @frozen cypress.

[frozen cypress]

how to join bro

[night cloak]

is D.N.S. safe to use?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak.

[celest shadow]

Feel free to share your concerns in #old.

[vital sluice]

Sure thanks for looking an answer
@pearl kernel hello, may I know your region? So that we can look into this it.

@pearl kernel ↑

[spark plank]

Sorry. Its the game server under maintenance?

[warm pilot]

is taptap safe website?

is D.N.S. safe to use?
@night cloak

yea ig

[night cloak]

I don’t believe so, @spark plank.

[spark plank]

I cant access

[lost kindle]

game bug\

[night cloak]

Can you load the game, @spark plank?

[spark plank]

Yeah it just shows loading

I will try to reinstall

[warm pilot]

1 jan 1970 😂

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm pilot. Remember to read through #faq before asking questions in the support channels.

[lilac lynx]

@night cloak bro pubg mobile India what VPN can use

[storm flume]

Please refer to this channel's pinned messages for further information, @lilac lynx:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[lilac lynx]

Pins

[warped parcel]

Don't use VPN @lilac lynx

[onyx dagger]

VPN is not Recommended, @lilac lynx.
Kindly contact Customer Service in-game to know more about VPNs.

[frozen cypress]

Bro my gyroscope donsw not work

[night cloak]

Device, @frozen cypress?

[frozen cypress]

J7pro

[night cloak]

Could you please explain your issue in more detail, @frozen cypress?

[frozen cypress]

Yes

I use 3 years gyroscope but today it is not work bro

[night cloak]

Could you please explain your issue in more detail, @frozen cypress?

Has it just completely stopped?

[twilit basin]

Can we use vpn

[frozen cypress]

Yes

[night cloak]

Please restart your device, @frozen cypress.

[frozen cypress]

Ok

[onyx dagger]

VPN is not Recommended, @twilit basin.
Kindly contact Customer Service in-game to know more about VPNs.

[frozen cypress]

Tnx fro u r support

[twilit basin]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @frozen cypress.
@night cloak

[night cloak]

Yes?

[twilit basin]

When we can play pubg

[storm flume]

Please refer to this channel's pinned messages for further information, @twilit basin:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[twilit basin]

Yes checked

But want to know

[frozen cypress]

Bro now gyroscope was work

Tnx you so much bro

[night cloak]

You’re very welcome, @frozen cypress.

Was your account created in the EEA region, @arctic wedge?

[onyx dagger]

Unfortunately, Accounts created in EEA regions cannot change their Region In-Game, (Due to the Laws), @arctic wedge.

[frozen cypress]

Bro pubg will back in india

[storm flume]

Please refer to this channel's pinned messages for further information, @frozen cypress:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[frozen cypress]

bro i need pubg indian version

[night cloak]

Accounts created in the EEA region cannot be changed due to European laws, @arctic wedge. You may stay in this region or create a new account for a different region.

[polar marsh]

@trim adder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Refer the pinned message in this channel, @frozen cypress we cannot help you with those.

[arctic wedge]

تغيير الدولة

[storm flume]

Please do not use languages other than English, @arctic wedge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

May I ask what your in-game region is set too, @pearl kernel? Also could you please check too see if you have this option available in-game?

https://cdn.discordapp.com/attachments/513314726131007501/772002547803357194/Screenshot_20201031-083117.png

[onyx cairn]

The issue has been forwarded, @night cloak, as it is not available for all yet.

[vagrant onyx]

تغيير الدولة
@arctic wedge
You cant change region

[night cloak]

Thank you for the information, @onyx cairn. ❤️

Please avoid quoting such messages, @vagrant onyx.

[vagrant onyx]

@night cloak yes , i guess he does not understand English

[primal tulip]

add email Unlink Future in the next update

[night cloak]

Please use #old, @primal tulip.

[lime juniper]

This is an Europe, Middle East and Africa league, @pearl kernel and @onyx cairn. It is not available to American players.

If you live outside of the EEA, you can change your region at the bottom of the Basic section within the settings. You may notice different event offers from region to region.

[manic marsh]

@polar marsh please cheak video

[storm flume]

Hello, @manic marsh!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sturdy surge]

help me

[limpid fox]

There No reason But my Account not Login!

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @limpid fox.

Please contact the customer service via the in-game settings for further assistance, @sturdy surge.

[limpid fox]

Please contact the customer service via the in-game settings for further assistance, @limpid fox.
@storm flume how do that !

[spring zephyr]

@limpid fox What does it show when you are trying to login?

[polar marsh]

@limpid fox:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

When will come pubg indian version?

[jade nest]

@night cloak Check the pinned message

[rustic sun]

Some mobiles still run Pubg why...?

In india....?

[storm flume]

Please refer to this channel's pinned messages for further information, @rustic sun:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rustic sun]

@storm flume ok

[polar marsh]

@high monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sturdy surge]

@storm flume I passed but they did not answer

[rocky spear]

Who wants to play pubg????? India

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @rocky spear.

[sturdy surge]

Please contact the customer service via the in-game settings for further assistance, @sturdy surge.
@storm flume I passed but they did not answer

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @sturdy surge.

[polar marsh]

@modern glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sturdy surge]

Please refer to subpoint 5.4 in #faq for further information, @sturdy surge.
@storm flume where can i get there

[steep thicket]

Pls help me my account hot hacked

Pls help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @steep thicket.

[lean jackal]

Did we have any problems to play pubg mobile KR in India

[steep thicket]

No replay from service via 6hr gone

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @lean jackal.

[shell kindle]

When will bonus uc come back to hs?

I need my uc pls help

Pls help

[olive dove]

@shell kindle we have replied to your inquiry many times, you can contact the in-game customer service regarding the bonus challenge UC redemption.

[shell kindle]

@olive dove i did but no reply from customer service

@olive dove yet, pls do something about now bonus challenge option is not there but my battle coins are deducted pls help

@olive dove i want to buy royal pass pls help

[olive dove]

@shell kindle
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team , we can only direct you to contact the in-game support team regarding this manner.

[opaque eagle]

.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @opaque eagle. Remember to read through #faq before asking questions in the support channels.

[thin fern]

Hi I need report Hacker

[storm flume]

Hello, @thin fern!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[white palm]

Hi i need a moderator i have a really big problem

Like as soon as possible please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @white palm. Remember to read through #faq before asking questions in the support channels.

[white palm]

Its a big story can i ask it on dm ?

[celest shadow]

Please state your issue here.

[tiny thistle]

After new indian server our inventory will be as it is right ??

Or we have to strat from ne w

[storm flume]

Please refer to this channel's pinned messages for further information, @tiny thistle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[verbal girder]

لدي حساب تبند عشر سنين ولم استخدم اي هاك اريد إسترجاع حسابي باي طريقه

[storm flume]

Please do not use languages other than English, @verbal girder. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@verbal girder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin iris]

Hello i changed my twitter profile pic but it still didn't change when will it change it has been 2 days

[fleet gyro]

@verbal girder حسابك محظور؟

[storm flume]

Please do not use languages other than English, @fleet gyro. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

It will take some time, @elfin iris, Kindly wait patiently.

[elfin iris]

Ok👌

[deft silo]

#WeWantBangladeshiServer

[spring zephyr]

@deft silo ----> #old.

[deft silo]

we want server

[storm fossil]

I wrote to customer service inside the game, but there is no response

[spring zephyr]

Patiently wait for their response, it can take some time.

[night cloak]

How do you get support agent to respond in-game?

[onyx dagger]

If you answer the Bots Questions correctly, It will guide you to one of the Staff, @night cloak.

[night cloak]

Tried like 10 diff ways it always ends w the bot telling me to read other faqs

[onyx dagger]

Then you should try reading the FAQs, @night cloak.

[night cloak]

@onyx dagger Theres no faq related to linking phone number

[onyx dagger]

What's the issue, @night cloak?

[night cloak]

This error

[alpine brook]

i send all proof of hacking in PMPL South Asia against team 247

still they're playing & still hacking.

@lime juniper

[onyx dagger]

Kindly Try again later, And this time, Kindly make sure that you type the correct Verification Code, @night cloak.

[night cloak]

@onyx dagger alrdy tried 5 times this month its not v-code issue

[onyx dagger]

[e-mail] is your address to send your cheating evidence, @alpine brook.

[alpine brook]

how can i send lots of videos.

hope alreay said she send my evidences to esports security team.
still no action taken. @onyx dagger

[celest shadow]

As the e-mail/phone number linking feature is in beta, you may encounter such issues, @night cloak. Feel free to share such bugs in #old.

[onyx dagger]

If you already did report, Kindly Wait patiently. @alpine brook

[alpine brook]

@onyx dagger week 3 (last week‌) is about to end.
this team still playing with hack

[olive dove]

@alpine brook
Which team are you talking about?

[alpine brook]

@olive dove team 247 from Pakistan

[olive dove]

@alpine brook we have already submitted your reports to the Esports team.

[alpine brook]

& week 3 (last week) about to end.
when action will taken? @olive dove

after pmpl??