questions

[latent siren]

I have few Q about room monitor

[night cloak]

Go ahead.

[icy halo]

Hello last weeks we suffered from fps drop iand increase in phone temperature if i play scrim it become like 10fps iam iphone xs max usually i record my scrims but now even without recording i cant play what can i do is this happening for everyone?

[broken bridge]

Добрый день

Где найти русское комьюнити ?

[onyx dagger]

English please, @broken bridge.

[onyx cairn]

#735483472432594994 3.1 @broken bridge
And English only

[night cloak]

Help 🙃

[onyx dagger]

Try restarting the game. @night cloak

[broken bridge]

Am need rus administrator

[thorn pasture]

Plz help

[onyx dagger]

What is the issue? @thorn pasture

[onyx cairn]

join through #735483472432594994 3.1 @broken bridge

[onyx dagger]

Kindly create a detailed report in #old, @icy halo. Please provide the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[thorn pasture]

@onyx dagger All my friends are i inactive in the list but in notification no and I can't Invite friends

[onyx dagger]

Can you try restarting the game, @thorn pasture?

[thorn pasture]

@onyx dagger I restart but nothing😩

[split fern]

When next update come out

When next update come out?

[stone atlas]

eu and me server still down ?

[agile nymph]

You can’t see the enemy if you are playing by the New Halloween AKM without Scope ,

[night cloak]

@onyx dagger All my friends are i inactive in the list but in notification no and I can't Invite friends
@thorn pasture Try restarting your router, or Repairing your game

@agile nymphKindly create a detailed report in #old

[thorn pasture]

I tried

[night cloak]

@thorn pasture i never faced that bug, maybe they are inactive for real??

[olive dove]

[shell kindle]

Any update on bonus challenge glitch plss tell

[stone atlas]

hey guys
are server still down ?

[old iris]

Pubg Asia???

[thorn pasture]

@night cloak Not all

[spring zephyr]

@stone atlas The servers were never down. What do you mean?

[storm flume]

Please refer to this channel's pinned messages for further information, @shell kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[stone atlas]

@stone atlas The servers were never down. What do you mean? :GWsetmyxPeepoWeird:
@spring zephyr me and eu was down

[spring zephyr]

No

[stone atlas]

@spring zephyr so we can play eu now ?

[broken bridge]

Подскажите пожалуйста русское камьюнити ??

[storm flume]

Please do not use languages other than English, @broken bridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@broken bridge english.

[onyx cairn]

Russian community in #735483472432594994 3.1
@broken bridge

[night cloak]

@onyx dagger didnt work

Reseted the device and game still same eroor

[steep osprey]

I am experiencing touch lag after the update tried repairing many times but it still the same...what should i do to fix this??!

[analog stirrup]

hello everyone

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @analog stirrup. Remember to read through #faq before asking questions in the support channels.

Hello, @steep osprey!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[steep osprey]

The game is consuming 8.5 GB ,Is it normal??

[onyx dagger]

Kindly create a detailed report in #old, @thorn pasture And @night cloak. Please provide the following details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[steep osprey]

[night cloak]

yes it is normal
you might have downloaded all the maps, and the resource packs

[steep osprey]

👍

[velvet temple]

Does buying or selling pubg account legal because I was exchange I got scam

[celest shadow]

Buying, selling and trading of PUBG MOBILE accounts are against the game's Terms of Service, @velvet temple. Please refrain from doing so.

[night cloak]

But how are you able to find that out?

What if it’s already done? And the seller or buyer got away with it?

[paper wind]

How to recover my old guest account

[night cloak]

@paper wind, unfortunately you can't recover guest account.

[paper wind]

How does customer care ensure that you can

[night cloak]

Be sure to link your account.

[paper wind]

No but the customer care ensures for guest account too

[night cloak]

Helo can you help

[next nebula]

Bonus challenge option steel not added in game

[night cloak]

Helo bro in new update @night cloak hackers have increased

correct, hackers are increased
please report them with a evidence pubg team will sure take a look

Ok broo

@celest shadow helo bro I need a help regarding my friend account

[thin halo]

@paper wind You can try contacting customer service via in-game and see if they could help retrieve back your data. Guest data can easily get lost when it's not connected to social media.

@night cloak what help?

[gaunt star]

Does anyone know how to fix aim glitch like I'm not able pull down my aim when I'm using ads

[night cloak]

@thin halo my friend account got banned but he was not hacking his I'd is hyper rusher

[true gale]

@thin halo how can i become a moderator?

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[thin halo]

@true gale Please read #735483472432594994 under Moderation topic.

[storm flume]

Hello, @gaunt star!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Is midasbuy real?

Bruh

You should purchase uc from pubg official shop @night cloak

[vagrant forum]

Midasbuy is official, however, we would still recommend you to use the official PUBG Mobile website for purchasing UC, @night cloak.

[night cloak]

...

[vagrant forum]

https://pubgmobile.com/pay.

[night cloak]

Okay but this happens

[graceful silo]

@night cloak Is Pubg banned in your country?

[night cloak]

@night cloak are you from india

No

Im in Maldives, near India but its not banned

[vagrant forum]

@night cloak, no advertising here.

[bold shale]

No promotion here bro

[night cloak]

@vagrant forum helo sir do you have any idea that when will pubg unban in india

Whats the solution for this

[bold shale]

May be next year , not sure (or) PUBGM indian vr will come

[vagrant forum]

Try using the official website instead, @night cloak:
https://pubgmobile.com/pay

[bold shale]

@night cloak log in to google play store and then try bro

[night cloak]

Ooh so its real?? I hope it wont hack my credit card hehe jk but ill try

[celest shadow]

That's correct, make sure you use the link instead of searching it up, there are a lot of fake websites that looks similar to Midasbuy that intends to scam you, @night cloak. Please be aware.

[bold shale]

That's correct, make sure you use the link instead of searching it up, there are a lot of fake websites that looks similar to Midasbuy that intends to scam you, @night cloak. Please be aware.
@celest shadow yeah bro be carefull , the interface too will look similar but they are fake

[night cloak]

i am not able to redeem in bonus challenge,from india

[graceful silo]

@night cloak Please Read Pinned message of this channel

[night cloak]

Okay can you send me the OFFICIAL link,

@graceful silo thankyou.

Thanks for letting me know that there are fake websites 😄

They still getting weopens🙁

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Is this official website

Don't t wrry im not gonna give card details

[spring zephyr]

Use this link, https://www.pubgmobile.com/pay.

[night cloak]

Ok

[warm needle]

If chance erangle 3.0

[olive dove]

@warm needle you do not Like Erangel 2.0

[warm needle]

No bro I like but what next vikindi 2.0 or sanhok 2.0 or erangle 3.0

[verbal yoke]

hey where will pmgc be hosted?

[icy wharf]

@spring zephyr @olive dove Someone hack my account and after 2 days i recorver my account when i login to my account hacker linked an twitter account with my account when i click on unlink twitter there pop show ''YOU CANT UNLINK ACCOUNT BEFORE 21 DAYS'' what i do now

Any Solution

[near junco]

Bro I have internet problem when I open youtube net speed is 2mbs but if I open Pubg showing loading screen

[celest shadow]

Can you send a screenshot after waiting a while on the loading screen, @near junco?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @icy wharf.

[near junco]

Wait a minute

[icy wharf]

@spring zephyr @olive dove Someone hack my account and after 2 days i recorver my account when i login to my account hacker linked an twitter account with my account when i click on unlink twitter there pop show ''YOU CANT UNLINK ACCOUNT BEFORE 21 DAYS'' what i do now

Any Solution

no solution?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @icy wharf.

[near junco]

Still loading but I have better network connection

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @near junco.

[near junco]

What is subpoint 4.10

I did all the think in the subpoint

Can I use any third-party apps for this probelm

[night cloak]

Third party apps are not allowed. Because it might configurate the app like no recoil and stuff.

[olive dove]

@near junco we do not recommend using third party apps.

[near junco]

Then give me the solution

[true gale]

i want my money back

[celest shadow]

Please do not share your personal details such as credit card details here (which was contained in the screenshot), @true gale. You may contact the customer service for Midasbuy below:

▫️ [e-mail]

[true gale]

@celest shadow ill already email but not response

[near junco]

@celest shadow plz give me solution

[true gale]

and ill email policy@proximabeta but silll cant got any reply

ill rise this issue at every forum but cant highlighted @celest shadow Please help

[night cloak]

@celest shadow plz give me solution
@near junco Mind giving a screenshot of your speedtest result?

[near junco]

Ok

[onyx dagger]

Can you please state your issue more briefly? @valid violet

[celest shadow]

You should be patient when waiting for a response from the customer service, @true gale.

[true gale]

@celest shadow its almost 3 weeks ago

[celest shadow]

You can send another e-mail to [e-mail] for a kind reminder, @true gale.

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @valid violet.

[unreal bridge]

Can't login through twitter

[onyx dagger]

Kindly refer to #faq 4.6, @unreal bridge.

[celest shadow]

What is your country, @near junco?

[near junco]

India@celest shadow

[onyx dagger]

Yes? @valid violet

Please refer to subpoint 4.6 in #faq for further information, @valid violet.

[valid violet]

What is that

[night cloak]

Please check the number 4.6 on #faq and read it.

[valid violet]

👌

[near junco]

Plz give me solution

[hearty zenith]

Hello, will using vpn get my account banned?

[onyx dagger]

VPN is not Recommended, @hearty zenith. Feel free to contact Customer Service in-game to know more about VPNs.

[true gale]

@near junco tell me what is your prob! i can help you

[night cloak]

@near junco I do think 2 mbps is not a stable connection. However, does it lags before?

[hearty zenith]

But bots reply in the customer service

[onyx dagger]

Kindly read the message of it then. @hearty zenith

[near junco]

I have a better device and am use this network form Pubg season 1 and now only the problem are arriving

[graceful silo]

@near junco It's Keeps Loading Because You Getting Very Low Upload Speed

[near junco]

@graceful silo some time it's loaded

[true gale]

@near junco what is the prob bro?

[near junco]

@true gale network problem

[night cloak]

You should not disturb me. @graceful silo . Please.

@near junco So when did the problem started?

[true gale]

@near junco are you using Sim data?

[near junco]

From past 2 weaks

[night cloak]

@true gale Kindly dont interrupt.

[olive dove]

[near junco]

Yes I am using sim data and its jio sim

[true gale]

@night cloak do your own work

[graceful silo]

@near junco You Need Atleast 1.5MB + Speed otherwise In Match Your Ping Will be fluctuate

[night cloak]

Im responding to him at first kindly not interrupt before I get you muted or warned.

[onyx dagger]

Kindly do not go Off-Topic in this channel.

[rigid root]

Hey, i forget my email address which i use to login to PUBGM can anyone help please

[onyx dagger]

Refer to #faq 2.8, @rigid root.

[true gale]

@night cloak i dont need to interrupt already interrupted people

[storm flume]

Please avoid going off-topic, @true gale @night cloak. You may have unrelated conversations in #chat.

[near junco]

Plz don't fight😭

[rugged rose]

[near junco]

Give me the solution I love pubg

[onyx dagger]

Yes, @rugged rose?

[rugged rose]

@onyx dagger uc man!!!!

[night cloak]

@near junco I do think your speedtest result isnt a stable connection. However, if you think this problem does not happen before then I’ll let the experts takeover.

[near junco]

Plzz do it I am suffering 😭🥺🥺

[onyx dagger]

Patience. You have answered about it before. You need to have Patience in this regard. A lot of players are facing this issue and is waiting patiently, Not only you, @rugged rose.

Do you have Jio? @near junco

[near junco]

Sss@onyx dagger

[true gale]

@near junco try to change your network like WiFi and check before after

[rugged rose]

Patience. You have answered about it before. You need to have Patience in this regard. A lot of players are facing this issue and is waiting patiently, Not only you, @rugged rose.
@onyx dagger

I have to purchase rp the streak of rp will gone

[onyx dagger]

Unfortunately, I think there are issues with users who use Jio, While playing the game, Due to the ban in India, @near junco.

[near junco]

@true gale I don't have much money to change that's way am asking to you

[onyx dagger]

All you can do here, Is to Wait, @rugged rose.

[true gale]

@onyx dagger maybe this cause of ISP

[near junco]

If I change the sim the problem will solve

[rugged rose]

@onyx dagger I will get this season or nxt season

[onyx dagger]

Feel free to ping me in #pubg-mobile, I'll tell you, @true gale.

No ETA, Sadly, @rugged rose.

[night cloak]

how to fix android keyboard keeps closing while typing

[graceful silo]

@near junco Please Contact Your ISP and tell them to give upload speed

[onyx dagger]

Can you try restarting your device? @night cloak

[near junco]

ISP means

[night cloak]

;-;
im facing this problem since 2 years i guess

Internet service provider

[near junco]

I already uploaded my speed test

[graceful silo]

@near junco Internet Service Provider. For Ex: Jio, Airtel etc.

[onyx dagger]

I dont think its because of the game, @night cloak.
Feel free to download another keyboard from Playstore/Appstore.

[rugged rose]

@onyx dagger If this season is gone I have to wait 6 seasons

[near junco]

@graceful silo ok

[true gale]

@near junco i dont ask you to get new sim its easy call your friends or neighbors to help you

[near junco]

@true gale ok bro

[night cloak]

@onyx dagger neither phone, im facing this problem since i was using different phone

[onyx dagger]

All you can do here, Is to Wait, @rugged rose.

[rugged rose]

6 seasons @onyx dagger broo

[graceful silo]

@near junco Your Download Speed is Ok but you need More Upload Speed

[near junco]

@graceful silo what can I doo

[onyx dagger]

Try downloading another keyboard from Playstore/Appstore, @night cloak.

Feel free to share your Feedbacks in #old. @rugged rose

[night cloak]

That’s the only answer I can provide. You need a stable connection, you aren’t in a stable connection @near junco .

[graceful silo]

@near junco Contact Your ISP

[night cloak]

im using original my mom will be angry if i do that so

[near junco]

@graceful silo this probelm is last 2 weaks only

[onyx dagger]

Cant help that then. @night cloak

[near junco]

@graceful silo ok bro

[rustic sentinel]

I was trying to login with Twitter but it was showing me server issue and now i can't login my account for 4 minutes? What's the main issue?

[rugged rose]

@onyx dagger

[onyx dagger]

Kindly refer to #faq 4.6, @rustic sentinel.

[night cloak]

@onyx dagger ill try ;-;

[onyx dagger]

Alright then.

[graceful silo]

@near junco Or Use Could Use Different Network data

[near junco]

@graceful silo I am calling to ISP

[graceful silo]

@near junco ok

[night cloak]

Great! @near junco

[rugged rose]

@onyx dagger patience can't

[onyx dagger]

Cant help it then. @rugged rose

Again,

Patience. You need to have Patience in this regard. A lot of players are facing this issue and is waiting patiently, Not only you.

[pliant epoch]

I have some issues regarding pubg

[scenic drum]

hello

[onyx dagger]

Yes, @pliant epoch and @scenic drum ?
Kindly state your issues.

[scenic drum]

i face login failure in gameloop emulator

[pliant epoch]

1 . i am not able to login via twitter

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scenic drum @pliant epoch. Remember to read through #faq before asking questions in the support channels.

You can now access #emulator-chat and #emulator-support, @scenic drum. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Refer to #faq 4.6 about the login issue, @pliant epoch.

[pliant epoch]

okk

[unreal bridge]

Can't log in though twitter tried every thing you said and even changed device but still can't log in

[onyx dagger]

Refer to #faq 4.6 about the login issue, @unreal bridge.

[scenic drum]

my internet is ok no issue to my wifi

but still login fail

[pliant epoch]

neither do i have issue of wifi but i get twitter login error

where is emu support

[scenic drum]

yea cause i also have same twitter login fail

[onyx dagger]

Refer to #faq 4.6 about the login issue, @pliant epoch.

[olive dove]

@pliant epoch the channel is closed now, please wait till it opens.

[pliant epoch]

i just did but i am getting the error on my mobile too

[scenic drum]

my internet is ok no issue to my wifi

[subtle mulch]

Pubg mobile india unban any new update?

[onyx dagger]

The channel is closed for now, @scenic drum. Kindly wait till it Open.

[unreal bridge]

Tried #faq 4.6 but still doesn't work

[near junco]

Now my connection is good thx for your support and love guys❤️❤️❤️❤️

[pliant epoch]

yea doesnt work for me neither

[celest shadow]

Do you have any other social media account that is linked to your PUBG MOBILE account, @scenic drum? If so, please use that instead.

[olive dove]

@unreal bridge then you need to contact the in-game customer support.

[scenic drum]

Do you have any other social media account that is linked to your PUBG MOBILE account, @scenic drum? If so, please use that instead.
@celest shadow same issue sir

my other is not linked

[onyx dagger]

So only one Social Media account linked with your Game account, @scenic drum?

[scenic drum]

yep

happening with my friends also who using gameloop

twitter login failure

[onyx dagger]

Try restarting the Game.

[spring zephyr]

@scenic drum @pliant epoch @unreal bridge @rustic sentinel @valid violet If you are still facing issues while logging in through Twitter, can you please provide the following info -
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[rustic sentinel]

@spring zephyr
ID: 5270207442
Device: Redmi note 8 pro
Wifi: PTCL
Country: Pakistan

[spring zephyr]

@rustic sentinel Try changing your DNS to 1.1.1.1 and secondary DNS to 1.0.0.1 and see if it works.

[rustic sentinel]

How to change bro?

[worthy prawn]

Check #faq 4.5 @rustic sentinel

[late totem]

my emulator asking for update

[lethal raft]

My account got banned for 1 week cause i got matched with hacker

Rank is bronze now

[late totem]

@everyone

[lethal raft]

How do i get it back?

[vagrant forum]

We cannot help you with that, @lethal raft.

[late totem]

help me @vagrant forum

[lethal raft]

Is there any way to get my rank ?

[vagrant forum]

No, @lethal raft.

[lethal raft]

But i didn’t play with the hacker

Me matched with it randomly

😭😭😭 i’m almost conq

[clear spindle]

@late totem use #emulator-chat.

[night cloak]

@lethal raft how

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lethal raft.

[clear spindle]

#chat please, @daring mason and Thank you.

post the emulator diagnosis window's screenshot, @late totem.

[gloomy salmon]

When the 90hz on all devices ??

[green wolf]

When bonus challenge will start

[late totem]

@clear spindle

[storm flume]

Please refer to this channel's pinned messages for further information, @green wolf:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

I'll get back to you@late totem

[late totem]

@clear spindle hmm

[glossy sable]

That is unfortunately not going to be possible, @gloomy salmon.

[gleaming pendant]

Gameloop 7.1
How can fix ??

[late totem]

@clear spindle i am using 7.1 beta

@spring void

my emulator asking for update

[thorny notch]

I don't take my reward in bouns challenge ,,I want it how I can fix it

[storm flume]

Please refer to this channel's pinned messages for further information, @thorny notch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

Because there's an update
-Market: 3.11.814.100
-Emulator: 3.21.1508.100 new
-Rootfs100: 3.61.94.101 (Might differ)
@late totem.

[late totem]

@clear spindle

[clear spindle]

Close the emulator from Task manager, use a VPN and connect to Germany then check again.

[late totem]

any other solution with out vpn

[clear spindle]

Nope :(

[copper stag]

Where is the report button in the lobby?

[olive dove]

@copper stag reporting bug or cheater?

[copper stag]

Bug

[storm flume]

Hello, @copper stag!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[late totem]

@clear spindle vpn is not a solution

[silent granite]

Bro pubgm me jiske account google se linked h un sab ki pics blur aa rahi h game me, fb walo ki sahi aa rahi h

[storm flume]

Please do not use languages other than English, @silent granite. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[silent granite]

Oh sorry

[night cloak]

@clear spindle vpn is not a solution
@late totem I meant that’s the only way he can provide so you can check it and tell if it works or do not.

[silent granite]

The profile pic of players linked with google play is blur when opened, but the pic of players linked with fb is shown in hd quality? Is this a bug? Yesterday everyone's pic was clear!

[bold shale]

The profile pic of players linked with google play is blur when opened, but the pic of players linked with fb is shown in hd quality? Is this a bug? Yesterday everyone's pic was clear!
@silent granite yeah bro for me also same problem

[night cloak]

I do think that many players receive that bug. Kindly report them on #old .

[celest shadow]

This is a bug, @silent granite. Feel free to report it in #old.

[silent granite]

Ok

[onyx dagger]

Feel free to report it in #old, @bold shale. It is a Bug.

[bold shale]

Reported bro 👍🏻

[clear spindle]

Unfortunately it's the only solution for now @late totem.

[gleaming pendant]

7.1 logging faild any suggestions ?

[clear spindle]

Try using a DNS in your system.

[white palm]

I have a big problem, someone hacked my Twitter and enter into my account and now idk how my account is ban for 3 days because of a plugin or something like that idk what, i contact twitter to try to recover my account, i have my Facebook and gmail linked

[sick shale]

@white palm Contact customer service to deactivate/unlink the hacked social media account.

[white palm]

By email ? @sick shale

[sick shale]

In-game

[white palm]

Thanks for the advice ❤️

[sick shale]

@white palm subpoint 5.3, sorry

[white palm]

Yes, thanks 🙏

[shrewd oracle]

Hey when will the redeemed uc from bonus challenge be provided? The season is about to end. Even the customer service is not replying, it has been 5 days.

[storm flume]

Please refer to this channel's pinned messages for further information, @copper citrus:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to this channel's pinned messages for further information, @shrewd oracle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[shrewd oracle]

@storm flume that was the same reply I got 5 days ago, there is no progress

[clear spindle]

@vapid sail #old.

[vapid sail]

It’s not a bug though

[clear spindle]

Feedback/suggestions.

[vapid sail]

Alright, thanks

[clear spindle]

You are welcome.

[edgy dagger]

Is anyone know when bonus challenge come back

[storm flume]

Please refer to this channel's pinned messages for further information, @edgy dagger:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[gilded torrent]

I need a really big help from PUBG M support related to my account

I want to know why my account is banned

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information, @gilded torrent.

[late totem]

@clear spindle i repair gameloop and its working fine

[gilded torrent]

@celest shadow it’s banned due to a glitch

[topaz sundial]

Have you tried to contact the customer service?, they will help you

[gilded torrent]

@celest shadow it’s due to something else than issues

[topaz sundial]

You can check there @gilded torrent

[celest shadow]

Please click File Claim and contact the in-game customer service for further assistance, @gilded torrent. We are unable to help you here.

[gilded torrent]

In file claim my account is showing to be on its normal condition @celest shadow

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gilded torrent.

[gilded torrent]

@storm flume how to send application related to this topic in there

[topaz sundial]

Hey @celest shadow does the level thingy really matters?

Its just status right?

[celest shadow]

Which are you referring to, @topaz sundial?

[bold grove]

my id got banned for no reason....please help

[gilded torrent]

Mine too @bold grove

[celest shadow]

Please refer to subpoint 2.1 in #faq for further information, @bold grove. Please contact the in-game customer service for further assistance in this regard.

[topaz sundial]

Anyway, you guys should check tik tok because there are many pubgm cheater, they always find a way to hack the server and they even found away to un-banned their account @celest shadow

[celest shadow]

Please report such accounts or posts to Tiktok, @topaz sundial. They will take the appropriate actions.

[topaz sundial]

I did but nothing happenned

[paper wind]

Please help me

[celest shadow]

Unfortunately, Tiktok is quite slow at processing reported accounts or posts, @topaz sundial. It really does take a while, so you are required to be patient.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @paper wind. Remember to read through #faq before asking questions in the support channels.

[paper wind]

Hello

[bold grove]

At the end pubgm sucks....they ban legit players but they are blind in the case of top 100 players who are having 20KD conqueror as they are proest of pro

[topaz sundial]

If i can just have the previllege to check their account and see what kind of cheats they are using it would be very helpfull

[storm flume]

Please avoid going off-topic, @bold grove. You may have unrelated conversations in #chat.

[topaz sundial]

Im willing to help because this game means so much to me

[celest shadow]

That's really nice of you, @topaz sundial.

[paper wind]

Any real player out here

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @paper wind.

[paper wind]

That can help me

[topaz sundial]

Yea, i want to help the game and provide a fair gameplay for everybody

[paper wind]

Please can we talk on voice channel

Please come to duo team 2

[bold grove]

@topaz sundial not really.....your're company is biased to cheater....

[night cloak]

Im willing to help because this game means so much to me
@topaz sundial Looking forward you helping the discord community and hoping you achieve some goals that you want to

[topaz sundial]

Here in indonesia, even at the offline tournament they are still using cheats @celest shadow

[dense kelp]

When will it be Crew Challenge?

[paper wind]

I can’t login in my old guest account any helpers

[topaz sundial]

I used to play with one of my cousin but when he started to use cheats , i never want to play with him anymore

[paper wind]

Please help me with this problem

[night cloak]

Could you state your problem clearly and longer, what’s happening carlo?

[topaz sundial]

I don't understand why are they using cheats

[olive dove]

@paper wind
Guest accounts are saved on your device and not on the servers. unfortunately, once erased from your phone memory, you lost the saved data of your guest account.

[night cloak]

Is there an error message?

[dense kelp]

@topaz sundial kill them

[paper wind]

My iPad a storage was full so I restarted everything and it’s all gone now

[storm flume]

Please avoid going off-topic, @dense kelp. You may have unrelated conversations in #chat.

[paper wind]

Please help me

I had so much progress

[celest shadow]

Please state your issue, @paper wind.

Thank you for your input, @bold grove. Please move to a discussion channel.

That's very sad to hear, @topaz sundial. You can always help us fight against cheaters and help create a fair gaming environment for other players by reporting cheaters, YouTube videos that promotes cheats and cheat software that you can report through this link below:

#news message

[olive dove]

@paper wind i already answered your question, once erased from your iPad, you lost the saved data of your guest account.

[paper wind]

Nooo

[topaz sundial]

@dense kelp nope

[paper wind]

So there is no way at all I can recover it

[gilded torrent]

@olive dove

Will you please help me with my issue too

[paper wind]

I can’t even play with my friends anymore

[topaz sundial]

If i kill them then there's no difference between me and them

[olive dove]

@gilded torrent
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[topaz sundial]

English please lik@bold grove

[night cloak]

During the proccess of making the guest account it’s stated there that all data will be gone if you delete or something like that. So please be careful and read it, we do not want to make this happen again.

[olive dove]

@night cloak i really appreciate your assistance, but do you mind avoid answering members inquiries when Moderators and Contributors are active in the support channels.

[night cloak]

Of course Just wanted to make your task easier

[topaz sundial]

@bold grove watch your languange bro

You are not supposed to say that

[bold grove]

@topaz sundial i knw sir what im talking

[night cloak]

Pubgm doesnt sell cheats.. They have zero tolerance for cheating.

[topaz sundial]

Do you want to get banned? @bold grove

Mind your languange will ya mate

[night cloak]

Please dont go off-topic @bold grove this is a support channel. kindly head to #pubg-mobile .

[crude prism]

Is their a date set for the next crew challenge, or does anyone know when will it be

[night cloak]

No eta dear @crude prism

[topaz sundial]

Yea, you do know the anti-cheating team are also human , so sometimes they make mistakes

Be patient

[ebon scroll]

Question

[olive dove]

@ebon scroll sure, what's up?

[ebon scroll]

I check my ban log every bow and then to see if the players I reported are cheating

More than 4 players ive reported have the " violation found) beside their name

Yet no one gets banned ( else od have the ban wall paper achievement)

[olive dove]

@ebon scroll can you please send a SS that proofs your statement?

[ebon scroll]

Hold on

[violet silo]

@ebon scroll i have had same issue, i think the "violation found" is effort to disable reported players accs until they go under review/ or have evidence of cheating but haven't been to the team that bans accounts

[ebon scroll]

About a week and a half ago, and some more lost down below a few weeks/ month old

[olive dove]

@ebon scroll do you have SS for their accounts not banned?

[vagrant forum]

Yet no one gets banned ( else od have the ban wall paper achievement)
@ebon scroll, the requirements for the achievement is to receive a feedback mail for the confirmation of ban. This mail, however, is inconsistent and isn't sent out to each player who reported the particular cheater. Not receiving the feedback mail does not mean that the player wasn't banned.

[ebon scroll]

The other players I reported, I cant enter their name (use of special characters in name)

[vagrant forum]

As you can see, their tier has been reset to bronze. This implies that the account has been banned.

[lean thunder]

Arabic chat please

[storm flume]

Please do not use languages other than English, @lean thunder. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ebon scroll]

As you can see, their tier has been reset to bronze. This implies that the account has been banned.
@vagrant forum. Ah thanks

[shell kindle]

Noo plss send my uc

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[ebon scroll]

As you can see, their tier has been reset to bronze. This implies that the account has been banned.
@vagrant forum. Why isnt the feedback mail Consistent?

[shell kindle]

@celest shadow any update on bonus plss look into it 🙏

[celest shadow]

No update, @shell kindle.

[shell kindle]

Season is about to end

Plss help

[vagrant forum]

Not sure about the reason, @ebon scroll. Feel free to suggest improvements and provide your feedback regarding it in #old.

[loud swallow]

Pubg mobile iOS beta link

[night cloak]

https://web.gpubgm.com/m/download.html, @loud swallow.

[loud swallow]

Metro Royal mode update link for iOS

[karmic storm]

Hi, I am facing this problem from past 3 days. I am not sure what is that but when I logged in different device with same account it worked

[ebon scroll]

Not sure about the reason, @ebon scroll. Feel free to suggest improvements and provide your feedback regarding it in #old.
@vagrant forum. Thank you so much Frozen 😃

[loud swallow]

Metro royal mode update for iOS beta link pls

[late yoke]

Hello, my name is a hierarchy of knowledge in the game. 5394126293. My account in the game has been banned for 10 years (3650) days, until 2030. And I got banned by mistake and I hope to get my account working again.

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @late yoke.

Provided you the beta link above, @loud swallow.

[glossy sable]

Sigh.

[late yoke]

Please contact the support service

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @late yoke.
Click -> #faq and scroll to subpoint 2.12 for more information regarding your ban.

[sharp gate]

Why bonus challenge is available in some countries only

[night cloak]

It’s the same as events. Made for regions.

[storm flume]

Please refer to this channel's pinned messages for further information, @sharp gate:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[late yoke]

I want to communicate with someone from inside the Discord. Please, my account, it is an injustice.

If I had Turkish citizenship, you would solve the problem😔

[finite solstice]

Hello there! One day I go into the game and see that I have a reputation of 60, and for what ? The next day I have it 30 !!! For what ? I don't use cheats or interfere with my allies . NOW I CAN'T PLAY COMPLETELY!!! What should I do now???

[bleak yoke]

I have an old guest account I need to get in but idk how

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @finite solstice.

[bleak yoke]

pls help

[sick shale]

@bleak yoke Guest accounts cannot be recovered

[bleak yoke]

why

[sick shale]

@bleak yoke Because guest accounts are saved on your device and not the servers

[bleak yoke]

so u can log into it

again

[finite solstice]

I probaval the boat there . Can you explain how to write to the support service

[sick shale]

@finite solstice What's your issue?

[night cloak]

How may we be of assistance, @weak jasper?

[finite solstice]

Hello there! One day I go into the game and see that I have a reputation of 60, and for what ? The next day I have it 30 !!! For what ? I don't use cheats or interfere with my allies . NOW I CAN'T PLAY COMPLETELY!!! What should I do now???

[storm flume]

Please refer to subpoint 3.7 in #faq for further information, @finite solstice.

[rare shore]

Requesting you to please bring Bonus Challenge and Brothers In Arms System to the Gameloop Emulator.

[sick shale]

@rare shore You can drop your suggestions in #old.

[rare shore]

6 hours... Will do tomorrow

[mortal wagon]

State of PUBG anti-cheat system. So called "We are committed to provide fair environment to our players" crap. 4 players teaming up in Solos.

[night cloak]

Please report using the in-game report system, @mortal wagon.

[mortal wagon]

As if that's gonna help. Keep kidding yourself and other players.

[night cloak]

Feel free to give your feedback regarding this issue in #old.

[fossil steeple]

Hallo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fossil steeple. Remember to read through #faq before asking questions in the support channels.

[fossil steeple]

My account when i log in he say your account has logged in new version and i have the last update but i log in my friend mobile its open

[tropic mesa]

Update your app

Since your friend had a new version and you logged in, so you access the account from old update

[cosmic gazelle]

How did this guy became this small

[fossil steeple]

I see my version its last version and he have not same version

[tropic mesa]

Ask your friend, he might have updated the app from third party sources

[fossil steeple]

I ask him his version is 1.0.2.99999 how i dont know

[celest shadow]

That is a bug, @cosmic gazelle. Feel free to report it in #old.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fossil steeple.

[unreal bay]

@fossil steeple it changes your src version

@fossil steeple Your account can be bannned for 10 years, friends if you play using a version like that

[fossil steeple]

Now i logged out form his phone and i want to open my account

[sick shale]

@fossil steeple Contact customer service to solve this issue please.

[fossil steeple]

Where

He say i don’t know

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @fossil steeple.

[sick shale]

@unreal bay Don't interfere please

[unreal bay]

I'm not bothering .. I just ask for justice from the pubg ..

[fossil steeple]

What should i do i want to open my account in my phone

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @fossil steeple.

[quaint glacier]

Hi Am emulator player

[storm flume]

You can now access #emulator-chat and #emulator-support, @quaint glacier. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

#emulator-support is currently unavailable check back in a few hours.

[onyx dagger]

Please refer to this channel's pinned messages for further information, @lusty fulcrum:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

Hello, @lusty fulcrum!
For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players.

Also, Kindly contact Customer Service in-game about this.

[brisk fossil]

Hello,, i have iphone xs max ,, when i open mic i cant hear anything in the ganne ,, fire ,footsteps , airplane !!!

[onyx dagger]

Refrain from Spamming, @lusty fulcrum.
You're already answered about this.

Do you face the issue in every match, @brisk fossil?

[brisk fossil]

No .. 1 match okay and anither no

[onyx dagger]

If you do face the issue in every match, Kindly try doing a Routine repair of the game, @brisk fossil.

[brisk fossil]

No not every match

[onyx dagger]

I mean, If you do face it in the future.

[night cloak]

Who can help me

This is the 3rd time happend

[normal fulcrum]

Your account has been markes suspicious @night cloak. Contact in-game customer support for further information

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

I contact with customer service no body responsed

I need some one to talk with if he know arabic will be better

[normal fulcrum]

We are not affiliated with Tencent or their Customer Support. We won't be able to help you @night cloak

[night cloak]

Who can help me
My problem is that every time safety observation period finished i play a game then i take another safety observation period

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

Is there a way to contact with then and they reply to me ?

[normal fulcrum]

They get 1000s of requests per day. So it's natural to delay in reply. Just have patience and don't do any shady work, such as using any 3rd party tool to manipulate the game

[night cloak]

I dont use any thing i play normaly

[neat oracle]

Bruh how do i change my pubgm twitter profile pic

[royal cloak]

Lol

[fierce zenith]

Can anyone help me

[shadow wyvern]

meraba they defrauded me today I called Turkcell customer service from my phone, except for my information, pubg mobile payment was made from my phone, they said contact me with pubg, I could not find anybody. Can you show me a way

[royal cloak]

@fierce zenith what happened

[fierce zenith]

recently my Pubg account was hacked. NOW I got It back but the hacker has Removed me from my clan, I was leader of that clan. How will I get my clan back

[royal cloak]

Who's the leader now

[fierce zenith]

The hacker himself

[shadow wyvern]

hi they defrauded me today I called Turkcell customer service from my phone, except for my information, pubg mobile payment was made from my phone, they said contact me with pubg, I could not find anybody. Can you show me a way

[onyx dagger]

You can contact the Customer Service via in-game settings, @shadow wyvern

[elfin canopy]

You may join turkey server and ask your query there, link is in subpoint 3.1 of #735483472432594994, @shadow wyvern.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fierce zenith.

[fierce zenith]

Sir they can't help me as there is no option on Clans in Ingame service @storm flume

[crude sable]

Hlio

[fierce zenith]

Hlo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fierce zenith @crude sable. Remember to read through #faq before asking questions in the support channels.

[sick shale]

@fierce zenith Unfortunately you can't get your clan back

[fierce zenith]

😩 😩

[humble meteor]

Where is the account unlink thread? I can't find it.

[sick shale]

@humble meteor What thread?

[humble meteor]

On faq

[sick shale]

@humble meteor subpoint 2.5?

[humble meteor]

Thank you 😊

[signal crypt]

Hello can I help to unlink my 3rd link my 3rd link is hacked I want to unlink

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @signal crypt.

[signal crypt]

I contact but nothing response plzzz help meee

[polar marsh]

@tranquil patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[merry inlet]

Hello, I want to report my account, someone has stolen my account

[night cloak]

hey

I want pubg mobile beta link to download

Android or IOS, @night cloak?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @merry inlet.

[hollow sand]

your account has been temporarily frozen pubg emulator

why this happen

[exotic quartz]

hai i need help any one here

[polar marsh]

@hollow sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @exotic quartz. Remember to read through #faq before asking questions in the support channels.

[exotic quartz]

i need help can i use chines emulator

pubf mobile

[glossy sable]

Not recommended.

[storm flume]

Please do not use languages other than English, @fast vector. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@fast vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hot crow]

ID 5124420762
IN GAME NAME ETRNimprOveFTW
He is a hacker baan him

[storm flume]

Hello, @hot crow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sick shale]

@hot crow Report him, stop spamming!

[night cloak]

@tranquil patio here. Ask for help here rather than DMing server boosters

[merry seal]

How can i fix this?

[polar marsh]

@timber whale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@merry seal By contacting customer service

[crisp nebula]

@sick shale hey

Any one help me i had bougbt prime plus and didnt use it

[sick shale]

What do you mean by "didn't use it"

[sick shale]

@crisp nebula And what's the problem?

[crisp nebula]

I didnt get it into my account

And they took the money

I didnt receive the prime plus after bought it

They took the money

[sick shale]

Contact customer service, and provide them that screenshot

[crisp nebula]

They didnt help me too

[crisp nebula]

This game have the bad customer service i had ever seen

[sick shale]

Try again, only customer service can help you with this issue

[crisp nebula]

I had bought it in august

See its very bad customer service they didnt help

[sick shale]

Contact them in-game, E-mail is used for general queries.

[crisp nebula]

In the game is same

And got end conversation

[sick shale]

Start a new conversation and state your issue properly

Behave please, @crisp nebula

[crisp nebula]

I had lost much money into this game and customer service didnt help

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

how can i solve this issue? no one is answering from the customer service. It has been more than one week

[sick shale]

@night cloak Contact them again and state your issue properly, only customer service can solve it

[night cloak]

i did it too many times

[slender roost]

does anyone how to fix inverted gyroscope ?

[sick shale]

@slender roost That's an issue in your device.

Try restarting it

[oblique falcon]

هلو

[storm flume]

Please do not use languages other than English, @oblique falcon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[loud sinew]

My account has stolen

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @loud sinew.

[loud sinew]

They didn't help me

I need to talk someone

[sick shale]

Do you have access to your account?

[loud sinew]

I dont have now

[sick shale]

From 2nd login method

[loud sinew]

But i was have

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @loud sinew.

[loud sinew]

RebeL

Please i need help

Talk to me

I have the first date that i logged in the first time

[true prairie]

Uhm why mine's a little blurred?

Can sdm 712 handle pubg rn?

[sick shale]

@loud sinew Please contact customer service of the respective social media channel, we can't help

[loud sinew]

Can you send to me the link please

[sick shale]

You can find the links in #faq 2.8

[loud sinew]

Please what can I do in faq??

And how can i talking to customer service

[olive dove]

@loud sinew
Which platform did you lose access to?

[loud sinew]

كلها

[storm flume]

Please do not use languages other than English, @loud sinew. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[loud sinew]

All of it

Facebook

[hollow cradle]

Hello, I’m having a trouble resetting my pubgm password, it’s telling me to wait before trying this action again, could anybody help?

[olive dove]

@loud sinew
Read this message and specifically point 2.8.
#faq message

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hollow cradle.

[hollow cradle]

I can’t even log in to the game

[olive dove]

@hollow cradle
Can you share a Screen shot of your login page.

[loud sinew]

@olive dove are u from egypt .. can you talk to me in private

[night cloak]

Where should I send video link of cheater

[olive dove]

@loud sinew
My DMs are closed, i already answered your question.
You may refer to our regional communities for assistance in a different language.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[hollow cradle]

@olive dove

And when I try to reset password all I get is a message telling me please wait before trying this action again

I can only access pubgm through my email, that’s the issue

[loud sinew]

@olive dove i dont know the steps to talking to customer service

[olive dove]

@hollow cradle
Please click on the Help icon [top to the right] so you can chat with the customer support.

@loud sinew
You can try to follow this conversation when you contact the in-game customer support:

[loud sinew]

But i can't login to my account now @olive dove

But i have everything to approve that is my account

[olive dove]

@loud sinew
From the login screen you can press on the help button so you can get the chance to message the customer support.
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[loud sinew]

I talking to bot in game support

Like the screen that u sent it

[sick shale]

Please refer to subpoint 2.8 in #faq if you lost access to your account, PUBG MOBILE is unable to assist in recovering said access.

And don't repeat questions regarding this issue anymore, we've answered you about this multiple times

[clever silo]

ineed some help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @clever silo. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@clever silo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[paper roost]

I'm an old player of PUBG Mobile
From India.
Can anyone plz give a/any link to download it ,.....?
Plz, plz I miss PUBG
PLS help me
😓

[main swan]

hello , may i know how to recover a hacked account, my account has been hacked and the hacker already put the 3rd link email in it , if any support that can help recover the account cause i have many evidence of purchases first and latest of resits

[violet silo]

@paper roost pubgm is currently banned in India, and there is no supported method to play it in this server

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @main swan.

[paper roost]

@violet silo
brother,
All the teens in my area have PUBG MOBILE, I asked them but there link didn't work.
I don't know how are they playing.
Pls can u give me any link ?

[main swan]

the subpoint didnt help at all😅

[sick shale]

@main swan Do you have access to your account?

[violet silo]

@paper roost the method they are using is VPN but this server does not advise you to use that method to download and play because it can get you banned in some cases and is unsafe in other circumstances

[paper roost]

Oh

[main swan]

@sick shale first i still can login using facebook, but the hacker is too pro , because he knows i still can login using fb , the hacker also hack the facebook 🤦🏻‍♂️

[sick shale]

@paper roost Avoid using unban unbanned please

[paper roost]

Oh ok

Now I can not play ??

[sick shale]

@main swan Refer to subpoint 2.8 in #faq if you can't login into your account.

[violet silo]

Now I can not play ??
@paper roost they are working on a way to make it available in India as far as i know, so as of right now you cant

[paper roost]

Ohk,
Thanks for helping guys.

[sick shale]

@shell birch Do not send nonsensical/unnecessary messages here please

[polar marsh]

@quaint flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

i need am admin please

[storm flume]

Please avoid going off-topic, @shell birch. You may have unrelated conversations in #chat.

[olive dove]

@night cloak how can we help you?

[polar marsh]

@visual pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@olive dove بتحكي عربي؟

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

i want ro unlink twitter and email from my pubg account

[olive dove]

Do you have access to your account?

[night cloak]

yes for sure via facebook and twitter

but a hacker hacked my twitter and he is able to log in to my pubg account even if i delete my twitter account

he even linked his email😫

please i want your help fastly and iam ready for any info you ask

@olive dove

[ripe egret]

My account is classified and I have not violated any of the game's rules

[olive dove]

@night cloak
You need to contact the in-game customer support and Please try to follow this conversation:

@ripe egret
Classified?

[desert marten]

@olive dove

Did you receive information about the reason for the arbitrary ban for one and three days?

[night cloak]

@olive dove i have already done that but they did not help me at all!!!!!!

[olive dove]

@desert marten
I am sorry but i have not, Please be advised that the moderation team of this Discord server are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

@night cloak same answer, the only thing we can do here is to redirect you to the in-game customer support when you have an issue with your account.

[polar marsh]

@ripe egret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sour lodge]

Hey my acc is hacked

[night cloak]

Can you still access your PUBG MOBILE account, @sour lodge?

[sour lodge]

No

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @sour lodge.

[night cloak]

@night cloak i need help

@night cloak same answer, the only thing we can do here is to redirect you to the in-game customer support when you have an issue with your account.
Looks as so you’ve already been answered. My answer is no different.

i need to unlink my twitter from my pubg account very fastly

you are not helping at all guys!

i can not start anew conversation with customer support!

We cannot help with account related issues as administrators moderators and contributors are in no way affiliated with tencent games.

[dim gulch]

why did the price of UCs here in brasil get higher? 8k uc was 379R$, and now it’s 549R$

it’s a bug?

[night cloak]

Prices will always change, @dim gulch. They’re not a fixed price and may change in the future feel free to provide your feedback in #old.

[weary jolt]

@night cloak they useless, try unblinking with twitter not pubg

[polar marsh]

@frank shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[potent heath]

Wtf my #cheater reports button is gone

Whats wrong with yall server

[night cloak]

Channel was archived for internal reasons.

[storm flume]

Hello, @potent heath!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sick warren]

Help me
What is happening

[hollow oracle]

Is there any possible way to get a rename card without UC @night cloak ?

[verbal parcel]

Give Beard appearances for default character in Pubg mobile

[thin halo]

@hollow oracle Join a crew and buy it in crew shop.

@verbal parcel You can say that in #old.

[polar marsh]

@sick warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hardy oriole]

I redeemed 400 Unknown Cash through 4000 Battle Coins but my Points are deducted and haven't got any UC in my mail box. Please fix this.
My ID:-5236542620
Date I redeemed:- 29/10/20
Amount redeemed:- 400UC
Device:- Redmi Y3
Connection:- data
Country:- india

I redeemed 400 Unknown Cash through 4000 Battle Coins but my Points are deducted and haven't got any UC in my mail box. Please fix this.
My ID:-5236542620
Date I redeemed:- 29/10/20
Amount redeemed:- 400UC
Device:- Redmi Y3
Connection:- data
Country:- india

[storm flume]

Please refer to this channel's pinned messages for further information, @hardy oriole:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hardy oriole]

Mobile

[polar marsh]

@maiden echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shell kindle]

Pung is not giving my uc my battle coins are deducted its been 15 days now

Pls help

@hardy oriole sane happened with me

[covert umbra]

i have a good internet connection. you can check my pings as well. but i am getting this in all the matches except classic. nothing shows neither friends nor enemies. just the kills message shows. where am i supposed to report this?

this screenshot is when my team had 20 kills

[clear spindle]

Refer the bot message in #emulator-support.

[hardy oriole]

@shell kindle yes bro

[night cloak]

You’ve been answered, @hardy oriole @shell kindle. You may move your conversation to DMS or #pubg-mobile.

[polar marsh]

@coral flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[topaz sundial]

Another cheater from tik tok

[clear spindle]

Report that to TikTok.

[night cloak]

That isn't violation in tiktok @clear spindle .

[clear spindle]

huh

[night cloak]

Lmao.. do the bot command to report cheats

[clear spindle]

Who are you again ??

[night cloak]

Panda. You do know tiktok is like instagram and the video does not violate the rules on tiktok right?

[clear spindle]

You really need to read the ToS of that platform.

[onyx cairn]

Cheating videos violate every guideline. @night cloak

[night cloak]

That violates the PUBG TOS. However, cheating videos which are posted on tiktok does not violates the tiktok TOS.

Is there any possible way to get a rename card without UC ?
@hollow oracle Play crew challenge and make point and 200point= rename card

[topaz sundial]

Lol

@celest shadow

[celest shadow]

Yes, @topaz sundial?

[topaz sundial]

Read my chat at thee top

[clear spindle]

@hybrid coyote Can you explain ?

[celest shadow]

That is unfortunately not entirely true, @night cloak. Videos that promotes cheating content or a method to circumvent the fair gaming environment of a game is a violation of TikTok's Terms of Service and can be reported to be taken down or removed. This however takes quite a long time for TikTok's end to process the reports and remove such content; which is not effective. One platform that is easier to remove cheating related videos is YouTube, you may report such channels through the link below:

▫️ http://bit.ly/37Lgfbm

[umbral bay]

What kind of bug is this on my PUBG KR Account?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @umbral bay.

[umbral bay]

Oh sorry

Where i can find support for PUBG Mobile KR?

[clear spindle]

Their in game customer service.

[umbral bay]

Oh ok

PUBG Mobile KR have any Official Discord Server?

[celest shadow]

No they do not, @umbral bay.

[umbral bay]

Oh ok

[night cloak]

I wanna report toxic person who was on my random squad and I have video footage too of he killing me and cursing my family.
That person cursed my family and I have video footage too.
This type of people should be banned permanently including their IP should be banned too.

[celest shadow]

Hello, @night cloak. Please report the player through the in-game reporting function, make sure you select the correct options before reporting.

[night cloak]

@celest shadow
But I have video footage which I want to show it to PUBG world

I want to expose this toxic person

[celest shadow]

Feel free to do so in #media, @night cloak.

[night cloak]

@celest shadow
It says the files too big and I need discord nitro.
Please help me expose him

[celest shadow]

Feel free to edit the video and reduce the file size, @night cloak. You can upload up to 100 MB of media in this Discord server.

[night cloak]

@celest shadow
Thank You so much🙏

[brittle drum]

PUBG Mobile KR have any Official Discord Server?
@umbral bay i wonder why are u searching PUBGM KR discord server? i'm pubgm kr user

[delicate glacier]

Hello I have complaint so many times that my uc which I redeemed from bonus challenge....has not redeemed in my account & bonus points was reduced....
Anyone can tell me
When will I get my uc back!!!!????

[storm flume]

Please refer to this channel's pinned messages for further information, @delicate glacier:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[delicate glacier]

I've reported this on discord, official website as well as in game

@storm flume but from the pinned msg....what I have to do?..

[night cloak]

You might want to contact the customer service in game @delicate glacier .

[clear spindle]

Read that and you'll find the answer.

[delicate glacier]

@night cloak already contacted 5-6 times...
But I got no reply

@clear spindle no I didn't get it

[clear spindle]

#questions message

[delicate glacier]

@clear spindle but they are telling about to have patience...but it's about to end of season....& I haven't purchase RP yet.... that's why....

[clear spindle]

Well all I can tell you is the same.

[weary helm]

What's new in 2mb update ?

[delicate glacier]

But plz try to understand my feelings 😞@Rock47

[clear spindle]

Nothing we can do about that

[night cloak]

@delicate glacier They wanted to help but unfortunately, the staff here are not from tencent Same happens to me as well.

[clear spindle]

Few performance improvements, @weary helm.

[weary helm]

Ok tq

[delicate glacier]

@night cloak 👍🏼

[warm wharf]

Where is the report cheater section o can't find it anymore is it changed

[weary helm]

What's new in 2.38mb update ?

[green spindle]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @green spindle. Remember to read through #faq before asking questions in the support channels.

[weary helm]

@clear spindle @night cloak what's new in 2.38mb update

[green spindle]

My uc were not added to my account after I redeemed them from bonus challenge

[clear spindle]

I have answered you @weary helm.

[storm flume]

Please refer to this channel's pinned messages for further information, @green spindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[weary helm]

@clear spindle can u give some details about

[clear spindle]

Not a public information.

[green spindle]

I contacted in game support they asked for screenshot and I sended it 3 days ago but they are not replying

[clear spindle]

Patch notes won't be releasing for these small updates.

Refer the pinned message,@green spindle.

[weary helm]

Please tell some patch notes ...bcz I'm recording for my yt

[green spindle]

I referred it didn't help

[clear spindle]

Refer my message again, @weary helm.

[green spindle]

@clear spindle help me please

I can provide screenshots

[clear spindle]

Wait for their reply, @green spindle. #questions message

[green spindle]

It been 4-5 days now

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @green spindle.

[green spindle]

I already did

[warm wharf]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm wharf. Remember to read through #faq before asking questions in the support channels.

[warm wharf]

UID - 51210090279
Name - QUe3N
Using esp and aimbot

[storm flume]

Hello, @warm wharf!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[green spindle]

@clear spindle what should i do I'm screwed

[clear spindle]

patience

[limpid tartan]

I want link discord pubg mobile mena
(arab)

[warm wharf]

Hello @clear spindle

[clear spindle]

Refer #735483472432594994 subpoint 3.1 @limpid tartan.

Read the bot message, @warm wharf.

[warm wharf]

I read it there is a problem also

[next cypress]

What is the 2 mb updata

[clear spindle]

It may take some time to sync @warm wharf.

Few performance improvements, @next cypress.

[warm wharf]

Well thats the problem bro isn't the game system supposed to catch or detect the reports fast

[next cypress]

@clear spindle ok bro

[clear spindle]

#questions message @warm wharf

[night cloak]

@celest shadow
I've sent attachment on #media and have sent the id of that person too.
Please look into this matter

[molten relic]

pubg kr in-app support is verrrrry good but pubg GB is bad .-.

[clear spindle]

Okay.

#old

[uneven tusk]

2.74mb update??

[rose bay]

is there anything you guys are doing about cheaters??? it seems way more people are using autoaim now than ever before, why is nothing being done about this???

[night cloak]

performance improvements, @uneven tusk.

Check #news, @rose bay.

[rose bay]

ya ive checked

lots of things being said, nothing being done

[night cloak]

The anti cheat system is updated regularly.

A lot is being done.

[rose bay]

the autocheat system must be broken

[night cloak]

Your may discuss this in a discussion channel with other users in #pubg-mobile, and provide your feedback in #old.

[shell kindle]

When will the bonus challenge uc will be sended to our accounts?

Is pubg doing something about it?

[night cloak]

You’ve been answered multiple times now, @shell kindle. Please refrain from repeating yourself again.

[shell kindle]

@night cloak i can say yes about it.

@night cloak this season is about to end nd still there is no information regarding this issue

[night cloak]

Yes you were answered.

[shell kindle]

@night cloak yes pls do something about it this season is about to end

[night cloak]

You’ve been given plenty of information.

[shell kindle]

@night cloak its been nearly 10 days still

[night cloak]

Our answer still hasn’t changed, @shell kindle.

[acoustic hemlock]

2.38mb update for?

[night cloak]

Performance improvements, @acoustic hemlock.

[serene bear]

Performance improvement means..??
Can u explain clearly... @night cloak

[night cloak]

Means they’ve improved the game?

[serene bear]

Kk

When will bonus challenge unlock in india..??? @night cloak

[graceful silo]

@serene bear No ETA

[polar marsh]

@crisp valve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Answered multiple times, @hardy oriole. Answer hasn’t changed. Please refrain from repeating yourself again.

[stable brook]

Why we got 2.39Mb update?

[night cloak]

Performance improvements, @stable brook

[stable brook]

Performance improvements, @stable brook
@night cloak ok dude

[polar marsh]

@median shadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modern swan]

One of my event is not loading what is the solution?

It got stuck in one place

[night cloak]

Please provide a screenshot or short video clip of the issue, @modern swan.

[magic merlin]

Can someone send me link of the [EN] PMPL SEA Season 2 stream link?

[modern swan]

@night cloak here it is

[onyx dagger]

Can you try restarting the game, @modern swan?

[modern swan]

I did but it's still same

[noble dagger]

2.39Mb Update For ?

[modern swan]

@noble dagger bhai tum hi ho kya YT wala spartam subh?

[noble dagger]

@modern swan yaa

[onyx dagger]

English please, @modern swan.

[night cloak]

guys any idea how can I fix this ?

[onyx dagger]

Try reinstalling the game, @night cloak.
If that didnt work, Kindly contact Customer Service in-game.

[night cloak]

I did no one is answering

it has benn more than one week

[onyx dagger]

Kindly wait for their Reply Patiently.

[modern swan]

@onyx dagger what should I do for entering the event that stucks?

[onyx dagger]

If so, Feel free to send them a Reminder message.

I think you should try again after some time, @modern swan.

[vale moat]

Pls help when other open my profile they see shining rp but when i open my profile it just shows basic one

[onyx dagger]

Well, As Others can see it, I think there is no issue with that, @vale moat.
Try restarting.

[modern swan]

Cause you took RP 1 time and they took RP more then 3 times maybe

[polar marsh]

@rugged marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rustic sentinel]

If i change my dns so will they ban my account?

[onyx dagger]

No, @rustic sentinel. DNS is Safe to Use.

[rustic sentinel]

@onyx dagger what will happen if i change dns?

[onyx dagger]

DNS is used only when you open the game. It is no longer required when you play and does not give you any advantage during gameplay, @rustic sentinel.

[tall flower]

I need heilp?

[night cloak]

@spring zephyr
But how will I send video proof in game.
Just tell me the process

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tall flower.

[tall flower]

I contacted them, but no response for about 4 days

@storm flume I contacted them, but no response for about 4 days

[spring zephyr]

@night cloak You can report them in-game, there's no way to send evidence in these cases. Use the in-game 'report' feature.

@tall flower Patiently wait for their response.

[jade halo]

What's New in 2.36mb update ?

[rancid breach]

dear developers when i start may pubg it showing updating download list and still there i didnt enter the game what can i do

[clear spindle]

Let it finish the downloading.

Performance improvements, @jade halo.

[tall flower]

@spring zephyr The account was logged in with a newer version of the game, and it is no longer possible to log in with the old version, please update to the latest version.

@spring zephyr I did not find with the help of the game a section specialized in solving my problems. Please help me through the discord

[clear spindle]

We cannot help you with account related issues, contact in-game customer service.

[tall flower]

@clear spindle @spring zephyr I did not find with the help of the game a section specialized in solving my problems. Please help me through the discord

[clear spindle]

State your issue in there.

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, please contact the in-game customer service.

[hardy oriole]

my friend redeemed 400 Unknown Cash through 4000 Battle Coins but my Points are deducted and haven't got any UC in my mail box. Please fix this.
My ID:-5236542620
Date I redeemed:- 29/10/20
Amount redeemed:- 400UC
Device:- Redmi Y3
Connection:- wifi
Country:- india
Pubg Server:- USA

How to return my uc in my account

[storm flume]

Please refer to this channel's pinned messages for further information, @hardy oriole:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tall flower]

@clear spindle My account is in a level 79 game and I spent a lot of money on it. I need it

[clear spindle]

Contact in-game customer service. We cannot help you with that.

And stop repeating the same in here.

[real solstice]

when will the crew challenge open date?

[spring zephyr]

No info about that. Keep an eye on official eports pages.

[polar marsh]

@lyric pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worn snow]

Nice hacker @polar marsh

[storm flume]

Hello, @worn snow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[floral pecan]

Hello admin... I play the BETA Ver. Can i know where to report BUG?

[clear spindle]

#old.

[rancid breach]

bro when i enter the game its showing updating download list and still there i didnt enter the game

@olive dove bro when i enter the game it showing updating download list and still there i didnt enter the game

[onyx dagger]

Updating download list? @rancid breach

[rancid breach]

yes

[onyx dagger]

I didnt get you.

Could you please send a screenshot of the error here?

[rancid breach]

ok

[onyx dagger]

Alright.

[subtle mulch]

What's new update

[olive dove]

@subtle mulch performance improvement and bug fixes.

[onyx dagger]

2.39Mb Update For ?
Performance improvement and bug fixes, @noble dagger.

[noble dagger]

@onyx dagger Thanks buddy ❤️

[rancid breach]

here is bro

[storm flume]

You can now access #emulator-chat and #emulator-support, @rancid breach. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

You're welcome, @noble dagger.

[polar marsh]

@gusty lintel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[alpine wolf]

@polar marsh hello

[onyx dagger]

Hello, @alpine wolf!
Kindly state your issue.

[gilded cedar]

How to download in. India ?

[onyx dagger]

What?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @alpine wolf. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@alpine wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gilded cedar]

I mean the game

[polar marsh]

@slow badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gilded cedar]

Hello someone here ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gilded cedar. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Refer to #faq 1, @gilded cedar.

[lilac sparrow]

Hello, do you have information, when crew challenge has started?

[olive dove]

@lilac sparrow no ETA.

[lilac sparrow]

Ok, thanks

[wispy helm]

ᴩʟᴇᴀꜱᴇ ᴡʜᴀᴛ ɪꜱ ᴛʜᴇ ᴩᴜʙɢ?

[polar marsh]

@wispy helm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak no third party websites allowed, still can you buy from midasbuy or in game?
@alpine flower You can buy through midasbuy ofc

[onyx dagger]

MidasBuy is the Official 3rd party website from where you can buy.

[storm flume]

Hello, @bleak oar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Maybe one of your team mates is of lower rank @bleak oar

Oh Solo?

He will get ban for teaming no worries

[onyx dagger]

Are you sure that you played in the correct server, @bleak oar?

If not, That can be the reason.

[storm flume]

Please avoid going off-topic, @bleak oar @night cloak. You may have unrelated conversations in #chat.

[topaz trench]

Hello

[onyx dagger]

Hello, @topaz trench!
Kindly state your issue.

[topaz trench]

I have a promlem

[onyx dagger]

Kindly state your issue, @topaz trench.

[olive dove]

@bleak oar
This channel is for support not discussing the game and other topics, you can move your discussion to #pubg-mobile as your inquiry has been answered.

Matching with players from different tiers is not an issue. However,if you think he is cheating then you may report him through in-game report system. @bleak oar

[topaz trench]

Can I take with sameone for my prablem?

[olive dove]

@topaz trench how can we help you?

If you think this is a bug or technical issue, please feel free to report it through #old.
@bleak oar

[rotund marlin]

Did bonus challenge get removed?

[storm flume]

Please refer to this channel's pinned messages for further information, @rotund marlin:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rotund marlin]

Bruh

[echo spire]

What is bonus challanges

[topaz trench]

I have one of my firends. Sameone take his accout

In pubg

[echo spire]

H

[olive dove]

@topaz trench
Is your friend still has access to his account, or it has been totally taken?

[dark flower]

Where can i ask for emulator support

[olive dove]

@dark flower
#emulator-support