questions

[fading bloom]

@serene sentinel bro check ur dm

[onyx dagger]

Sadly, No, @mossy rivet.
If you play Bonus Challenge, You may get UC packs.

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @mortal shard.

[mossy rivet]

But I don't have bonus challenge

[mortal shard]

Ok I will check that

[mossy rivet]

I am from albania and not approved in my contry

[onyx dagger]

Please refer to this channel's pinned messages for further information, @serene sentinel and @mossy rivet:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[serene sentinel]

@⑉Haรhΐϻ⑉ DM meaning bro

[fading bloom]

@serene sentinel check i message you private

[mossy rivet]

I want just royal pass😐

[night cloak]

Is there any way to talk with real person pubg developer? There are so many buggy on ios latest devices!!!

[onyx dagger]

Feel free to report Bugs in #old, @night cloak, With an Screenshot/Video proof.

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[strange aurora]

why ?

[onyx dagger]

Refer to #faq 2.12, @strange aurora.

[strange aurora]

I do not know how

[verbal gazelle]

I need to solve the problem of not showing the option to change the country. Because the help center the game did not help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @verbal gazelle.

Please refer to subpoint 2.12 in #faq for further information, @strange aurora.

[celest shadow]

Can you show a screenshot of your Settings menu, @verbal gazelle?

[steel coral]

Can I use dns changer while playing matches?

[onyx dagger]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity, @strange aurora.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to Wait until the punishment automatically expires.

DNS is safe to Use, @steel coral.

[strange aurora]

My account has been suspended without knowing the reason, although I do not use any cheating method or external programs

[onyx dagger]

Kindly read the message above Completely, @strange aurora.

[strange aurora]

My account was suspended twice behind

This is why I want to know the reason even though I do not use any method to cheat

[celest shadow]

Hello, @verbal gazelle. Your PUBG MOBILE account was created in one of the EEA regions; due to the government restrictions and laws, the "Change Country/Region" option will not be available to you. You will need to create a new account—outside of the EEA regions—to be able to obtain this option.

[umbral wave]

Hello can anyone help I cannot download any map

Its says net not stable but i have 140 mbps speed

[night cloak]

Why this happens

[storm flume]

Please refer to subpoint 4.12 in #faq for further information, @umbral wave.

[umbral wave]

Why this happens
@night cloak this is also happening

[onyx dagger]

Please refer to #faq 4.6, @night cloak.

[umbral wave]

I have ios

[celest shadow]

May I know your country, @umbral wave?

[night cloak]

Please refer to #faq 4.6, @night cloak.
@onyx dagger i have 10 mbpls network speed

on wifi

[celest shadow]

May I also know your country, @night cloak?

[night cloak]

@celest shadow india

[celest shadow]

Please check in with your Internet Service Provider, @night cloak. This is an issue on your end and not the game.

[night cloak]

@celest shadow ohhh let me tell it's on my frnds also

Who r having ios and 1 gbps speed

[umbral wave]

Pakistan

@celest shadow

[timid fossil]

Hi

[night cloak]

Please check in with your Internet Service Provider, @night cloak. This is an issue on your end and not the game.
@celest shadow network jio

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timid fossil. Remember to read through #faq before asking questions in the support channels.

[celest shadow]

Can you please try repairing the game, @umbral wave?

[umbral wave]

I have restarted and downloaded again

[empty sparrow]

Please open redeem page of Indian bonus challenge, let us buy royalpass of this season.

[celest shadow]

Can you please share a screenshot of your issue, @umbral wave?

[night cloak]

@celest shadow mam when I login with my indian id this come and when I login with my us id it doesn't

[storm flume]

Please refer to this channel's pinned messages for further information, @empty sparrow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[umbral wave]

Nothing

[night cloak]

@umbral wave sir just repair it will b ok

[umbral wave]

What do u mean by repair??

[celest shadow]

Is RageGear and Payload 2.0 not downloading as well, @umbral wave?

[umbral wave]

Nothing

[night cloak]

@umbral wave Or u can take someone s id and login pubg and aownload and again login ur id

[empty sparrow]

@umbral wave logout and you'll see repair option in right

Lily any update on indian bonus challenge?

[celest shadow]

Please log out of your account and click the Repair button and select Routine Repair on the right side of the login menu, @umbral wave.

[timid fossil]

I am not able to get any mythic items..i have opened 120uc worth creates nearly 500 creates..when will i get mythic item...or any new acheivement title going to add..for people just like us

[night cloak]

How do i remove in game linked email id?

See repair button on right

[celest shadow]

You cannot unlink your e-mail/phone number at the moment, @night cloak.

[night cloak]

@night cloak u can change it to facebook

[celest shadow]

It's all about your luck, @timid fossil.

[empty sparrow]

I am not able to get any mythic items..i have opened 120uc worth creates nearly 500 creates..when will i get mythic item...or any new acheivement title going to add..for people just like us
@timid fossil
Even i hvnt got any mythic, been paying from starting

[night cloak]

@celest shadow 🐣 ok

[celest shadow]

Feel free to share your feedbacks in #old, @timid fossil @empty sparrow.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

@celest shadow tournament not visible in my usa id

[timid fossil]

Feel free to share your feedbacks in #old, @timid fossil @empty sparrow.
@celest shadow
Can you plz explain me in-detail?

[night cloak]

Tournament not vissible olin my USA id

[warm pilot]

help..... my net is all good

[eternal hare]

Hlo
Can anyone tel me when bonus challenge come back?

[night cloak]

help..... my net is all good
@warm pilot also happen with me india?

[storm flume]

Please refer to this channel's pinned messages for further information, @eternal hare:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Lilly oye

[umbral wave]

@warm pilot also happen with me india?
@night cloak mine is also happening

[onyx dagger]

Refer to #faq 4.11, @warm pilot.

[night cloak]

@onyx dagger can i use vpn Or gfx

[onyx dagger]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

And about VPN, It is not Recommended. Kindly contact Customer Service in-game to know more about VPNs.

[timid fossil]

When will we get reply in #old ?

[night cloak]

so why am u getting Medium fps as my device suports 60??

[celest shadow]

The Community Team goes through the #old channel regularly but you will not be responded in that channel, @timid fossil.

May I know your device, @night cloak?

[night cloak]

@celest shadow redmi note 9 pro

[celest shadow]

What is your graphical settings set at, @night cloak?

[night cloak]

In my in mobile fps counter it shows 58 , 60 fps but medium setting

@celest shadow smooth and medium

[celest shadow]

Is that the maximum you could set?

[night cloak]

Balanced and medium

[timid fossil]

The Community Team goes through the #old channel regularly but you will not be responded in that channel, @timid fossil.
@celest shadow
Am i need to place my pubg i'd there ..for resolving my problem on that account?

[night cloak]

[celest shadow]

Only the Smooth + Extreme option will give you around ~60 FPS, excluding the 90 FPS in this regard, @night cloak.

It solely depends on how powerful your device processor is; if the option is not available, then that means that your device is unable to support the higher graphical and frame-rate settings.

[steep osprey]

My video review system is not opening correctly it always stuck on loading and after loading in 2 to 3 minutes it shows nothing here and also it is not showing the players data reported and I can't video review anything no videos 2 review the page is blank what to do now why is this

???

@celest shadow please type fast

[celest shadow]

It is necessary that you include the following details when posting a feedback, concern or a bug report in #old, @timid fossil:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

You may edit your previous message to include it.

[steep osprey]

@celest shadow solution and reason???

Any other mod here???

[celest shadow]

Please try to use another network, @steep osprey.

[steep osprey]

@celest shadow means

Alredy tried by switching wifi to data

[celest shadow]

May I know your country please, @steep osprey?

[steep osprey]

@celest shadow russia and germany

Tried 2 servers

[celest shadow]

Your actual country, @steep osprey. Not your in-game country.

[umbral wave]

Hey this is happening now

[steep osprey]

India

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @umbral wave.

[steep osprey]

@night cloak reinstall pubg

[celest shadow]

That is your loading/start menu FPS, @night cloak. Not your in-game FPS.

Can you show a screenshot of the issue, @steep osprey?

[night cloak]

@celest shadow ok

[steep osprey]

@celest shadow I know you know nothing about the game you are wasting my time and you are too slow you wasted my 30 minutes and still answer in stupid question if you don't know the answer say I don't know but don't fool anyone please

[celest shadow]

All right.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @steep osprey.

[steep osprey]

@celest shadow ok keep trying biu biu settings

[storm flume]

Please avoid going off-topic, @steep osprey. You may have unrelated conversations in #chat.

[night cloak]

@celest shadow medium fps =?

[steep osprey]

@night cloak 30-40 fps

[night cloak]

@steep osprey ok thks

[blissful summit]

@celest shadow pls help me I redeemed 100UC from bonus. My battle coins where deducted while I also didn't get UC.
PLS HELP I ALSO messaged customer service early morning also plss see

Regards

[celest shadow]

It should be 20-25 FPS, @night cloak.

[steep osprey]

@celest shadow lol

[storm flume]

Please refer to this channel's pinned messages for further information, @blissful summit:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[blissful summit]

@celest shadow pls help

[heavy vortex]

Read the bot message

[blissful summit]

Plsss help I want to buy royal pass

[night cloak]

@celest shadow

[celest shadow]

Please refer to this pinned message, @blissful summit:

#questions message

[blissful summit]

@celest shadow plss reply me

[night cloak]

So whts the reply

[celest shadow]

Are you sure that's accurate, @night cloak?

[heavy vortex]

Mi one isn't accurate

[safe spire]

Yesterday my all rank points deleted. Why deleted, i don’t know. When i opened my game yesterday, all rank is bronze V. I can open my game but all points are done. Why? Yesterday i reported on the game. I want all my rank points. Please help me.

[night cloak]

@heavy vortex 😒 😒 I bought a new phn ok redmi note 9 pro

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @safe spire.

[sour elbow]

Any official support member here??

[heavy vortex]

The app which is built in ik.. is not accurate in showing that. @night cloak
for me it shows 60..but I lag in cheer park.

[safe spire]

I did but anyone don’t write me back

[night cloak]

@heavy vortex ohh ok ok

[safe spire]

Yesterday my all rank points deleted. Why deleted, i don’t know. When i opened my game yesterday, all rank is bronze V. I can open my game but all points are done. Why? Yesterday i reported on the game. I want all my rank points. Please help me.

[onyx dagger]

You get a Tier Reset when you play with a Cheater, @safe spire.

[safe spire]

I didn’t play with a cheater

[heavy vortex]

Spamming it on discord is of no use..
Contact in game customer service.. Only they can help with account related issues.

[onyx dagger]

Hello, @sour elbow!
Kindly state your issue.

[safe spire]

My account: 514317642 can you check this please. I don’t use hack and i don’t play with any cheater. All my ranked is bronze V. I don’t know why. Because game didn’t explain anything

[slender wharf]

The game only resets tiers either if you play with a cheater or use cheats yourself, @safe spire. The game wouldn't make such mistakes to take away someone's tier points by accident. Please contact in-game customer service to gather more details regarding it.

[night cloak]

@celest shadow i think u should tell the reason

[heavy vortex]

Google

[sour elbow]

Hello, @sour elbow!
Kindly state your issue.
@onyx dagger Hi Tencent team few days ago i am playing game and suddenly my account was logout and when i try to login again it shows your account ban for 3650 days i click on claim file then click on ban records then i saw a message that my account status normal means that there is no ban when i try to login again then i again saw message that my account ban i sent many emails to support team but I receive only auto reply which you mention that case was closed.... please check my account and solve my problem there is no cheat in my moblie please ..... My Device IPhone 11 pro Pubg name and player id. 5707724904
Max Ehsan thanks

[night cloak]

@heavy vortex i think u should take place of lilly

Google:Tsip:
@heavy vortex my 34 I think high should b available

[slender wharf]

Please contact in-game customer service regarding your ban, @sour elbow.

[sour elbow]

Please contact in-game customer service regarding your ban, @sour elbow.
@slender wharf I contact many times but didn’t receive any response only received auto reply

[night cloak]

Hlo
?

[slender wharf]

Unfortunately this server is unable to provide assistance with such issues, @sour elbow.

[sour elbow]

Unfortunately this server is unable to provide assistance with such issues, @sour elbow.
@slender wharf then how my issue resolve??? Is discord server is only for wasting time if here’s no one for support

[slender wharf]

We can only redirect banned accounts to customer service, @sour elbow. You may appeal the ban to them, this server cannot appeal bans for users.

[sour elbow]

We can only redirect banned accounts to customer service, @sour elbow. You may appeal the ban to them, this server cannot appeal bans for users.
@slender wharf I’m asking about where i can appeal??? In game support only bot reply our messages and in email support we receive only auto reply

On Twitter and instagram no one seen our message

[night cloak]

@lime juniper where is lilly

[spare gull]

When did crew challenge starts??

[vagrant forum]

No ETA for that, @spare gull.

[spare gull]

Any updates about bonus challenge?

[inner moss]

check pinned messsge @spare gull

[safe spire]

In-game customer service don’t help anything. I didn’t do anything to delete all my points. I didn’t! I want all my phones. Give me my points! Please

[hoary frost]

India back bonus challenge

[heavy vortex]

Check pinned messages @hoary frost

Only customer service.. and I say again.. Only customer service can help with account related issues. @safe spire

[sour elbow]

In-game customer service don’t help anything. I didn’t do anything to delete all my points. I didn’t! I want all my phones. Give me my points! Please
@safe spire don’t waste time on pubg bro this game is only for cheaters

[safe spire]

Yes bro. I agree with you. @sour elbow they took all my points. My account was conquerer but they stole all my points. I played 500 over game for this. But they stole all my points.

[sharp gate]

When we will get bonus challenge in pubg?

[night cloak]

It is available for some regions, @sharp gate.

[umbral plume]

My phone version is 4.1 and the game requirements are 4.1,but it says my device is not compatible
Can someone help me please

[real eagle]

The button of changing country is not available to me i want to change the country

[night cloak]

Phone model please, @umbral plume.

please send a screenshot of your basic settings, @real eagle.

[umbral plume]

ALE-L21

Android version 5.1.1

[night cloak]

And your App Store said the device is not compatible with PUBG MOBILE?

[umbral plume]

Yes

Ram 2GB

[night cloak]

Then it is compatible. Sorry.

[umbral plume]

But,it says I need 5.1.1 and I have it

[real eagle]

The button of changing country is hidden

[night cloak]

Accounts created in they EEA region do not have that option due to laws, @real eagle.

[real eagle]

But im not in the EEA region.

I want to change it to my country Egypt

[sour elbow]

@slender wharf I’m asking about where i can appeal??? In game support only bot reply our messages and in email support we receive only auto reply
@sour elbow ..

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @sour elbow.

[spare gull]

My friend has a problem of using PUBGM in-game microphone..do you have solution?

And even he can't hear my voice while playing game.

[celest shadow]

Is he on iOS?

[night cloak]

Please ask them to change their DNS, @spare gull. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1

[spare gull]

No, android

He uses jio mobile data to play game...is that the real problem behind this?

[real eagle]

I want to change the country

[celest shadow]

Please ask him to check in with his Internet Service Provider, @spare gull.

[real eagle]

Im not in EEA region

[spare gull]

It happens to him while playing PUBGM only...by the way we are from India

[night cloak]

You can create a new account, @real eagle.

[real eagle]

No this my account from season 5

[spare gull]

I want to know real reason behind his problem...many people says it was due to Jio users

If u don't mind I asking you this question....when did PUBGM unban in India

[undone wren]

Hello, my account was banned, I would like to know the reason for the blocking.

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @undone wren.

[real eagle]

Is there any solution to me ??

Please help!

[undone wren]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @undone wren.
@night cloak How to find out the blocking time?

[sick shale]

@real eagle You can't do anything with this matter due to laws, contact customer service for further information.

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @undone wren.
@night cloak

[sick shale]

@undone wren Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[safe nest]

Krjp solo fpp matchmaking problem how to solve it it takes too much time to enter in the match

I have to rank push

Anyone who know about it tell me plz

[night cloak]

Due to the low flow of players in FPP you’ll experience longer wait times you can try switching to TPP or wait patiently for matches in FPP.

[safe nest]

It takes 15-20 minutes to respond

And it stops automatically

How to fix it tell me

[night cloak]

Restart your search, also try not to have all maps selected as it makes wait times longer.

[safe nest]

I have tried it all bro

[night cloak]

Even tried changing to TPP?

[safe nest]

Ya

[night cloak]

Share a video recording of you searching TPP with one map selected.

[echo sable]

I have a problem can anyone help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @echo sable. Remember to read through #faq before asking questions in the support channels.

[safe nest]

It's has no problem to tpp but for fpp

[echo sable]

I redeemed 500+100 uc for battle coin shop but I didn't get the uc till now I redeemed it yesterday

[safe nest]

It takes too much time

Anyone help me

[echo sable]

Will I get the the uc or battle coins

[storm flume]

Please refer to this channel's pinned messages for further information, @echo sable:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Due to the low flow of players in FPP you’ll experience longer wait times you can try switching to TPP or wait patiently for matches in FPP.

@safe nest ^

[safe nest]

Ok

😩

[finite widget]

I reedem uc but don't get it 😩

[night cloak]

From bonus challenge, @finite widget.

[finite widget]

Yes@night cloak

[storm flume]

Please refer to this channel's pinned messages for further information, @finite widget:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

How to find out the blocking time?
It will be shown on the ban message, In-game, @undone wren, If you're asking about the Duration of the Ban.

[lament mural]

Merhaba

[onyx dagger]

Greetings, @lament mural!
Kindly state your issue.

[night cloak]

That user was already answered, @onyx dagger.

[onyx dagger]

I'll explain in DMs, @night cloak.

[misty ice]

Well my observation was lifted so i play 1 match and get under observation again so please explain to me why this is can be happen

Its the 3rd time

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @misty ice.

[misty ice]

Please contact the customer service via the in-game settings for further assistance, @misty ice.
@storm flume

Always bot and ended

Can you assist me?

[polar marsh]

@lament mural:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[misty ice]

Its been a month i cant play

[steel wing]

explain me this point system?

Like knocking teammates can reduce the points that will be earned?

[night cloak]

The ranking system is made up of kills, damage, survival time, revives, travel distance and heals. There may be more but it’s not just based off of kills.

[steel wing]

The 2nd game listed I had like 1-2 revive

in the last game I had 14 revives

[night cloak]

14?

[steel wing]

ye

[night cloak]

Your teammates were knocked that many times?

Or they killed themselves for you to revive?

Hello?

[reef pollen]

can u help me on best settings for my pc ?

[night cloak]

can u help me on best settings for my pc ?
@reef pollen what Is this?

[storm flume]

You can now access #emulator-chat and #emulator-support, @reef pollen. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Ask in #emulator-support @reef pollen

[night cloak]

It's good that the game has been updated to 2.0 but, what about pubgm lite, pubgm lite doesn't seem to have any major changes, why don't you change the example menu, and add a new map, I'm very disappointed with this pubg lite

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

pubg lite is like being forgotten

Never mind

[vale moat]

How to send bp to friend can someone tell

[sick shale]

@vale moat Click on their profile picture from friends list then click on Send BP

[night cloak]

Nobody care about me 😔

[vale moat]

Thx

[sick shale]

@night cloak You can provide your feedback by contacting the customer service

Or on social media

[night cloak]

Ok tq @sick shale

[desert marten]

Hello
When I log into the game, an icon appears stating that the account is blocked for 3 days - note that I have not used any cheat program - and when I ask for the file and the ban logs, I see an icon stating that the account is in good health and I can log in and when I log in the icon appears that the account is Prohibited?

 What's the solution

@sick shale

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @desert marten.

[shell kindle]

@drifting harness same happened with me

[onyx dagger]

Please contact the customer service via the in-game settings for further assistance, @shell kindle.

[serene prawn]

Hello

[shell kindle]

I did yesterday still no reply

[serene prawn]

I Need Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @serene prawn. Remember to read through #faq before asking questions in the support channels.

[shell kindle]

@onyx dagger i did yesterday but still no reply

[polar marsh]

@serene prawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Wait for their reply patiently, @shell kindle.
They will reply to you as soon as possible, Hopefully.

[shell kindle]

@onyx dagger plss seee my id :- 558671838 i have redeemed 100 UC from bonus though my battle coins were deducted and there was no uc in mail box plss see

[sick shale]

@hazy stone It also depends on the enemies in your lobby, higher ranks = more points

[night cloak]

Hlo @polar marsh i have a clip of hacker i want to report him hear

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Your feedback is very much appreciated in #old, @hazy stone.

My Facebook account was hacked, the hacker removed my Facebook and linked it to Twitter. Now I can register via my gmail only. Is there any help? Thank you

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

Your feedback is very much appreciated in #old, @hazy stone.

Also suggestions.

The point system has rewarded you the correct amount of points. If you do not like this point system refer to my last message.

@storm flume i reported the cheater

[onyx dagger]

Thank you for reporting, @night cloak!
If he (The player whom you reported) is found cheating, he will be suspended.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail.

[pearl blade]

Why is auto pick up not working correctly

It picks up 3 first aids when I put it 5

Doesn't even pick up grenade or smoke grenade when I put it 2, just why

Is there anyone else having this issue or it's only me?

[celest shadow]

Hello, @pearl blade. It is a universal issue. This only occurs when you are in Erangel (Halloweek) mode; instead of using your normal Classic pickup settings, it uses your Survival Till Dawn pickup settings instead.

Feel free to report this in #old.

[pearl blade]

Do I have access to that pickup settings?

[celest shadow]

Yes you do when you are in the Erangel (Halloweek) mode, @pearl blade. Just access it normally in your Settings > Pickup.

[pearl blade]

Ah I see, thanks

[desert marten]

I was banned for 3 days and I have not used any cheat software. When I am asked for the ban records, an icon appears to me that the account is proactive and I can log in. When logging in, the account icon is blocked. What do I do help me

[sick shale]

Click on option below the last message 'I can't log in'

[desert marten]

Click on option below the last message 'I can't log in'
@sick shale

I clicked the option. There was no result. I did not use any cheating program. I am wronged

[sick shale]

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[desert marten]

Also, the blocking records did not show that my account was blocked in the first place, but I cannot log in because the icon appears that the account is banned, I do not understand what is happening

[olive dove]

@desert marten
when you start the game: do you get the ban message or the login interface?

[hard urchin]

Where can I change my flag in the new ui

[sick shale]

@hard urchin Go to your profile and click on Edit

[desert marten]

@desert marten
when you start the game: do you get the ban message or the login interface?
@olive dove

When logging in

[olive dove]

when the game starts (pressing on the game icon), usually the game loads and you get directed to the lobby [if your account is logged in already]. otherwise, a log in interface appears to allow you to log in with linked social media.

In your case do you see this login interface, or is it blocked by the ban message and you have to press file claim.

[desert marten]

. No login is done, the account is blocked icon and the file is requested, and when I am asked for the file, an icon appears that the account is normal and I can log in. I was banned last week for a day without a reason, and now I was blocked for 3 days also for no reason
@olive dove

[umbral plume]

How do I change my name on Pubg?

[olive dove]

@desert marten
Unfortunately, we won't be able to assist you with your issue, you need to contact the customer service or you can refer to our regional community for further assistance.
please be advised that you do not have to repeat your question again as it has been handled before.

[umbral plume]

Hello?is anyone gonna help me?

[olive dove]

@umbral plume
you need an ID card to be able to change your in-game name.

[umbral plume]

Oh, how do I get it?

[olive dove]

you can either buy it from the in-game shop, it costs 180 UC.
or you can obtain one from the crew shop which costs 200 crew points.

[polar marsh]

@cedar skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral plume]

Ohhhh, thank you@olive dove

[olive dove]

you are welcome. 👍

[night cloak]

Hi guys can I ask doubt abt pubg lite here

[weak girder]

Hay ! PUBG M I Hearing voice of some other team in lobby nither we are together in the lobby but I continually hearing voice of some other person of my friend list Glad you chake this and fix it My character ID is 5277659250

[humble dirge]

Hi any redeem codes active for gun skins?

[storm flume]

Hello, @weak girder!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[placid sail]

No response from in-game support? The solution

[olive dove]

@placid sail Regarding?

[polar marsh]

@placid sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cosmic oak]

Мне нужен админ срочно

[storm flume]

Please do not use languages other than English, @cosmic oak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mental rover]

Hi

[night cloak]

What to do now help????plz

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

We are unable to provide assistance if you do not ask a question or state a problem, @mental rover. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@mental rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nocturne pelican]

@slender wharf My game does not load right when i land

what do i do...

[slender wharf]

Can you elaborate on what you mean?

[night cloak]

@slender wharf can u help me

[slender wharf]

@night cloak Emulator?

[night cloak]

Yesh plz

[slender wharf]

Please use #emulator-support. Unfortunately I am no expert with emulators.

[nocturne pelican]

@slender wharf When i land my game does not load it blurs out.

[slender wharf]

For the whole game? Or just for a couple seconds?

[nocturne pelican]

We talked last time and it still does it

Couple of seconds

[slender wharf]

Well, if you have already tried everything then that means the issue lies within the phone itself. The device's processor might not be able to process fast enough and render in the textures of the game.

[nocturne pelican]

I have not tried everything........

I just--do not know how to fix it

[slender wharf]

Did you routine repair?

[nocturne pelican]

Yeah...

[slender wharf]

Cleared the cache?

[nocturne pelican]

No how do i do that

[slender wharf]

Go into your device's settings > apps > PUBGM > storage > clear cache.

[nocturne pelican]

ok

Their, any other ways to stop it just in case?

[slender wharf]

No, if those options do not work then that means it is within the phone itself. The processor may not be fast enough to render textures.

[nocturne pelican]

Ok

ill test this

[night cloak]

Is pgt+ safe to use?

[nocturne pelican]

not workd @slender wharf lol

any other ways u think i could try pls

[bleak yoke]

I need my old guest account but I don't think I used a email

[hardy fractal]

Hello, I have just opened my account and found all of my uc are gone, I was so surprised and after that I collected 15 uc from prime ( from 3 days I was inactive in) and I didn't find the 15 uc as well.
I had around 400-500 uc and could not find them.
Please return them back to me!
Thanks in advance
The ID: 5227313795

[slender wharf]

@night cloak Any third-party software or applications is not recommended to be used.

@nocturne pelican It is most likely an issue with the processor of your phone, unfortunately I do not have any other suggestions that could help.

[night cloak]

@slender wharf I've seen many Youtubers use it so just asked

[slender wharf]

@bleak yoke If you did not previously connect the guest account to a social media then there is most likely no hope of getting it back. You could try to see if customer support in-gane could help

@hardy fractal UC only gets deducted if you bought from a third-party seller, however if this is not the case. I highly suggest you to contact in-game customer service.

[bleak yoke]

so how do I get all my stuff back and my friends list from my old guest account

[nocturne pelican]

k

[slender wharf]

Contact customer service and see if they can retrieve the data from that account, @bleak yoke. Usually data from guest accounts can get lost and deleted if it wasn't linked to a social media.

[hollow oracle]

@slender wharf recently I had some problems in PUBG without the headphone when I play the game the sound is fine but when I open the microphone the sound of the game is very very low how could I fix this problem.

[nocturne pelican]

Get a headset?

[tame spear]

Hello Pubg Mobile Team

[polar marsh]

@tame spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak Please share your internet speed result
@normal fulcrum

[whole dock]

I linked my game with g mail and Twitter but there is some one hacked my Twitter account and he want to corrupt my account, I want to unlink it immediately...any help??

[olive dove]

@whole dock contact the in game customer support, try to follow this conversation.

[whole dock]

it will not help

I want to unlink it immediately, how can I do that ,he blackmailed me to give him uc for my account

plz ,help me

[olive dove]

@whole dock the only way to solve your issue is to contact the customer support.

[whole dock]

and how can I do that

[olive dove]

@whole dock
If you have access to your account, go to settings, basic, down to the left you will see the customer support icon.

[void bridge]

Hey I wrote a request yesterday about getting my account back, like I said I've spend more than a 1k on the game and i would hate to lose my account, I was told to try to log in via facebook or Twitter and neither work, however I had a friend search up my old account and he found it. What else can I do? I need it back.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @void bridge.

[silk echo]

I want to log out of my EEA account. How can I do that?

[olive dove]

@silk echo you need to contact the in-game customer support further assistance regarding this manner.

[silk echo]

Customer service does not respond to messages and always does not provide solutions except to close the conversation

؟؟؟؟

Do you speak Arabic please help
@olive dove

[olive dove]

@silk echo
Account created in one of the EEA regions; due to the government restrictions and laws, the "Change Country/Region" option will not be available to it.
You will need to create a new account—outside of the EEA regions—to be able to obtain this option.

Do you speak Arabic please help
I do speak Arabic, but we are only allowed to speak in English here.
you may refer to our regional community for further assistance in a different language.

[silk echo]

I am outside the European Economic Area and there is an option in the game to transfer data outside the region ... why does this option not work?

[olive dove]

That's why i mentioned earlier you need to contact the customer support regarding your account issue.

[pulsar pecan]

How do I report the hacker

[storm flume]

Hello, @pulsar pecan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@polar vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pulsar pecan]

I want to send it as a video

[olive dove]

@pulsar pecan
here is the video link:

https://cdn.discordapp.com/attachments/481200416349224980/770800959156387850/video0.mp4

[pulsar pecan]

I can't manage I sent the video here.

I guess the hackers will continue to play

[olive dove]

@pulsar pecan
you can report him through the built-in report system.

[pulsar pecan]

it doesn't work they keep playing

I will sleep

[olive dove]

Good night.

[serene meteor]

@olive dove what time the bonus challenge will launch again?!

[olive dove]

@serene meteor
Please refer to this message:
#questions message

[serene meteor]

@olive dove its already a few months 😑

Can u tell me the time or date that it will be available in that time!?

[olive dove]

No ETA, so you need to be patient about it.

[analog fable]

oof

[sturdy loom]

is it possible to cancel unlinking an account?

[serene meteor]

is it possible to cancel unlinking an account?
@sturdy loom just login again with that account

[analog fable]

@olive dove would the existing bonus challenge points still be there?

[sturdy loom]

What if I can't

[serene meteor]

What if I can't
@sturdy loom then why u want to cancel when u know u can’t

[sturdy loom]

It's complicated I take it the answer's no have a good day

[serene meteor]

🙄

No ETA, so you need to be patient about it.
@olive dove ok🤷

[night cloak]

Where to find particular payment gateway team? Help

[sick thistle]

i received this massage what ‘ violating regulations’ mean ?

[pearl notch]

Bonus challenge ??

[fleet wolf]

I'm in Australia, I had ghastly gallery event yesterday morning for a few hours, and then it disappeared. Is this normal? Sucks to miss out on the event..

[rugged rose]

[polar marsh]

@obtuse basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@vale nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[serene meteor]

Is @everyone here?!

[obtuse basalt]

Hello..

Can anyone tell me how to become a content creator?

[night cloak]

I can't join any game please help

[analog fable]

i cant download the game

jk

[wispy basin]

I am in trouble and I want help

[polar marsh]

@wispy basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

<@&481161015728406538>

[unique knot]

same @drifting jay

[slender wharf]

Yes? @night cloak

[obtuse basalt]

All good here,what's wrong?

[night cloak]

it's stops on the loading screen

[unique knot]

the servers down i think

[slender wharf]

It seems like the PUBGM servers are having issues atm please be patient.

[obtuse basalt]

Not for me.... Maybe check your internet connection?

[night cloak]

@obtuse basalt my ping is 50

[obtuse basalt]

Asia server is normal tho..

[unique knot]

okay we wish you can fix it quickly @slender wharf

[obtuse basalt]

@night cloak Mine is 20

[fleet wolf]

People say only EU server is down and Middle East

[lethal peak]

I just played a game so many people got disconnected including my friends, i got 40 kills i have a video and i reported the the match, is that going to get me in trouble?

[night cloak]

My friend got 60 kills 😂

[lethal peak]

@night cloak bot killed me 😂

[night cloak]

😂

[lethal peak]

@night cloak i hope the cheating system doesn't get us in trouble

[jovial notch]

Pubg servers are down all of them they are not working !!!!

Such a cheap game 👎

[fleet wolf]

Asia and NA servers should be working for now

[night cloak]

I cant play why

Hello

@everyone

[fleet wolf]

Only Asia and NA servers are working

[night cloak]

@polar marsh How to change the region in PUBG

[unique knot]

its a problem at the servers @night cloak

[stuck grove]

Hello , i need an admin i need help

[brisk anchor]

Hello guys

I need to ask someone who knows if We can use the Chinese emulator... is it safe ??

[unique knot]

same @tranquil sky

[night cloak]

@polar marsh How to change te region in PUBG ?

[fleet wolf]

@night cloak the option should be at the bottom of the basic settings

[night cloak]

@fleet wolf I looked, it's not visible

[fleet wolf]

That means PUBG hasn't detected your region has changed (IP address). You can't change it I think

[polar marsh]

@fleet wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@fleet wolf when i downloaded the game i made the region germany I want to change now

how do i change ?

[steep stump]

I don't know but pubg give violating regulations 7 days ban... Why.

[obtuse basalt]

@brisk anchor Better not use that.It's not safe and u don't have any reason to recover your account once u got bnned.

[brisk anchor]

Alright. @obtuse basalt so which one is the best then??

[obtuse basalt]

I don't know,I never used any of them before.But I know some of the users got bnned.

[brisk anchor]

Oke I will go to official website of pubg

[gilded umbra]

Anyone having gyroscope not working in game?

[brisk anchor]

Is there any big admin here to contact?

[obtuse basalt]

Using the emulator is not a violation,but bypassing the system detection so u can fight the mobile players surely is.

[brisk anchor]

Pfff that's sad

Idk the emulator before was so perfect But now is too heavy

And lots of lag

[steep stump]

I use a ipad.. but I pubg give me a ban ... No reason my all poin lose..fk

[brisk anchor]

I was Ipad player with 7 fingers. I sold my ipad cuz of those cheaters, Cuz I noticed that are less hackers in pc than Phone users

[steep stump]

Plz pubg need to fix this ban issue 😭...

[gilded umbra]

I had encountered many issues in pubg recently

Another one is the sound is missing shortly after landing

[polar marsh]

@glass venture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gilded umbra]

Tencent should do something

Even issue like bugs in paradise resort is not fixed until now

After 7 weeks of season 15

[storm flume]

Hello, @gilded umbra!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[gilded umbra]

I did machete bot

[faint swan]

I can't bonus challenge

How to play it

Pls help

[stone drift]

Servers are down

[fleet wolf]

I just played infection mode in Asia

[clear spindle]

I don't find any issues with the servers.

[fleet wolf]

How do we access ghastly gallery event? Finally, I got a popup for it when logging in. Though I can't find it anywhere, and now it doesn't popup when logging in either

[clear spindle]

@faint swan Seems like it's not available at your region for now.

It's in the event section, @fleet wolf.

[faint swan]

In which region bonus challenge available

[stable crag]

@faint swan tell me how to play

[clear spindle]

Only a few, you can contact the in game customer service for that, @faint swan.

[fleet wolf]

@clear spindle it isn't in event section, neither is it in the event sliders (where they show pictures)
Only thing I can imagine that causes this, is I have the recall event, maybe its glitched

[clear spindle]

Try relogging.

[stuck grove]

@clear spindle hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stuck grove. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

@fleet wolf ^^

[night cloak]

@PUBG MOBILE How to change te region in PUBG ?

[shell kindle]

Any new on pubg bonus glitch of uc?

[stuck grove]

@clear spindle my pubg account is on twitter , i was live streaming , somebody tried to hack my account and he tried to reset my pass and the code pop up on my screen and he stole my twitter account and pubg mobile!

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @stuck grove.

[fleet wolf]

@clear spindle I've relogged just now, still nothing

[clear spindle]

Weird, Try after a few hours.

What do you mean,@shell kindle??

@night cloak You can change it from In-game settings.

[fleet wolf]

Even yesterday, I could access it once since it showed a preview when I logged in. After I logged in again, it's gone.

[night cloak]

@clear spindle does not come out in settings

[clear spindle]

Can you share a Screenshot of the settings @night cloak

@fleet wolf Try after a few hours and report it in #old.

[shell kindle]

@clear spindle people who have redeemed uc from bonus but didn't get uc in mailbox also, battle coins were deducted

[clear spindle]

Contact in game customer service or read the pinned message in this channel.

[shell kindle]

@clear spindle i did i go stuck on 'No, they didn't help'

[clear spindle]

Wait for a few hours, you'll get a reply.

[storm flume]

Please refer to this channel's pinned messages for further information, @shell kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@clear spindle should appear at the bottom

[clear spindle]

If you have selected EU when creating the account, you won't be getting that option due to the EEA laws.

[shell kindle]

@clear spindle is tgere any way to restart

[night cloak]

@clear spindle I chose Germany when I downloaded the game

[shell kindle]

Customer service @clear spindle

[night cloak]

How to turn off friend requests from profial and how to hide popularity lmk

@night cloak You can close from profile

How i need a tutorial

[clear spindle]

Clear the app data or logout, @shell kindle.

Unfortunately you won't be having that option, @night cloak.

[clear spindle]

@night cloak ^^

[night cloak]

Ok

@clear spindle ok thank you

[pale blade]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pale blade. Remember to read through #faq before asking questions in the support channels.

[pale blade]

Bonus challenge release date?

[storm flume]

Please refer to this channel's pinned messages for further information, @pale blade:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

I dont get it

[clear spindle]

Profile > Edit > Connections and disable "Details", @night cloak.

[night cloak]

Ok

[shell kindle]

@clear spindle how to restart the conversation

[clear spindle]

Clear the app data or logout from the game and then start a conversation from the Login page ("HELP").

[amber cedar]

Why indian account are getting ban for no reason@clear spindle

Any issue or due to pubg ban in india

[clear spindle]

Users get ban if they violate the ToS of PUBG MOBILE. You may go through #735483472432594994 subpoint 8.2.

[amber cedar]

Very big list @clear spindle

[clear spindle]

Always has been.

[amber cedar]

my account will be ban if i play in india@clear spindle

Not disturbing any guidelines

[clear spindle]

Users get ban if they violate the ToS of PUBG MOBILE.

[amber cedar]

In tos is there written if in ur country game is ban and if u play we will suspend ur account@clear spindle

[clear spindle]

Why not spend a few minutes and check that out

[copper flower]

Is redemption bug fixed for bonus challenge?

[storm flume]

Please refer to this channel's pinned messages for further information, @copper flower:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[amber cedar]

@clear spindle are u comedy me

[sick crypt]

@amber cedar my event not showing

[amber cedar]

Lol why u tagging me tag mod @sick crypt

[sick crypt]

@amber cedar who was mod bro

[amber cedar]

Rock47@sick crypt

[stuck grove]

Is this how you support your community

[simple patrol]

to my Account.
Its showing your account has been Disabled for Voilation of PUBG MOBILE Guidelines.
But I have not voilated any Guidelines on My Account.I follow every Guidelines and Terms Carefully.
Thank You.

PUBG ID:- 5254583758
PUBG NAME:- HīRīWīEīN
gmail: [e-mail]

[sick crypt]

Please help my event are not showing in game
Like horror House event

[simple patrol]

Please, I want a helper to unblock my account

[stuck grove]

Hello , i need an admin or a staff to talk to

[simple patrol]

Hello , i need an admin or a staff to talk to

[polar marsh]

@simple patrol:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stuck grove. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service via the in-game settings for further assistance, @sick crypt.

[sick crypt]

@storm flume ok

[night cloak]

Can Indian Players play pmpl by changing their regions

[unique tulip]

سلام عليكم ابي شخص من الدعم التواصل معاي

[storm flume]

Please do not use languages other than English, @unique tulip. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

When will PMIS held

@storm flume

[tired hare]

I redeemed a reward in bonus challenge, I didn't get the reward and the battle coins were deducted

[shell kindle]

@tired hare same happened with me

@copper flower did u redeem uc from bonus

[tired hare]

And they won't respond

[copper flower]

@shell kindle I redeemed 3 bonus vouchers

[tired hare]

I'm tired of this game

[shell kindle]

U didn't get it?

[copper flower]

@shell kindle nope

[tired hare]

I. Also redeemed 3 bonus vouchers

[sullen sage]

5338049806

[copper flower]

@shell kindle I m in loss of total 5 vouchers 😡😡😡

[tired hare]

I didn't get it and they reduced my hard earn battle coins

[shell kindle]

Same happened i redeemed 100UC yesterday but didn't get it

[tired hare]

Why aren't they responding

[polar marsh]

@shut fulcrum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired hare]

Pubg mobile bot give me a response

[celest shadow]

Usage of VPN is not recommended as we lack public information on the matter, @shut fulcrum. Please contact the in-game customer service for further information in this regard, you may refer to subpoint 5.3 in #faq for further instructions.

[storm flume]

Please refer to this channel's pinned messages for further information, @tired hare:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

When will PMIS held

[upbeat sedge]

found a probable hacker, he aimlocked to me and my friend

[onyx dagger]

Thank you for reporting, @upbeat sedge!
If he (The player whom you reported) is found cheating, he will be suspended.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail.

[upbeat sedge]

@safe birch was the teammate i played with, him and i have video prove, but discord couldn't take files above 8MB

[polar marsh]

@shrewd badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @upbeat sedge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[onyx dagger]

Why aren't they responding
Kindly Wait patiently for their reply, @tired hare.
They will try to reply as soon as possible, Tho No ETA.

5338049806
@sullen sage ??

Hello , i need an admin or a staff to talk to
Kindly state your issue here, @stuck grove.

[slim roost]

We need bonus challenge back in india please help
Otherwise give us consolation reward

[storm flume]

Please refer to this channel's pinned messages for further information, @slim roost:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[slim roost]

Ok

[polar marsh]

@blazing whale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fiery geode]

My Pubg ID got Hacked ,It Was Linked To my Facebook Account That was Hacked.My Friend Told me thaty Id Got Suspended That was Done by the hacker , Please Help🙏🙏

[warm pilot]

is this safe!

@night cloak is it safe bro?

[night cloak]

Your account was banned, @blazing whale?

[warm pilot]

what happened to me

[upbeat sedge]

video of evidence for the hacker

[storm flume]

Hello, @upbeat sedge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[warm pilot]

why am i not able to type

[night cloak]

Avoid using the words “ban” or “banned”.

[warm pilot]

oh

[night cloak]

Please wait patiently for an answer.

[warm pilot]

oh... ok

[vivid relic]

Look at my ping

[warm pilot]

maybe ur net's slow

[vivid relic]

When i try yt, my wifi going well 1080p, but in pubg its still red, why...

@warm pilot no, i still can play yt with 1080 and still can googling

[night cloak]

Youtube and PUBG MOBILE are two different apps. Try using a different network, @vivid relic.

[fiery geode]

My Pubg ID got Hacked ,It Was Linked To my Facebook Account That was Hacked.My Friend Told me thaty Id Got Suspended That was Done by the hacker , Please Help 🙏🙏

[night cloak]

Can you still access your PUBG MOBILE account, @fiery geode?

[fiery geode]

No

[vivid relic]

@night cloak i did use my mom hotspot also my own mobile data, still red

[night cloak]

Region?

[vivid relic]

Indonesia, Asia

I've been experiencing this since the last 2 months :(

[shell kindle]

@celest shadow @onyx dagger @night cloak plss do something about bonus challenge i need onky 41UC to PURCHASE ROYAL PASS plss help i redeemed 100UC but didn't get pls look into it.

[night cloak]

Contact your internet service provider, @vivid relic.

[storm flume]

Please refer to this channel's pinned messages for further information, @shell kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[fiery geode]

This Screenshot senfld by my friend ,That marked id was mine , Please Help @night cloak

[night cloak]

No need to mention multiple people or anyone at all, @shell kindle. Just state your issue and you’ll be answered.

Can you still access your PUBG MOBILE account, @fiery geode?

[steady glade]

Hello bot please give me my redeemed uc which is not came please help my id is 5308202024

[storm flume]

Please refer to this channel's pinned messages for further information, @steady glade:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[shell kindle]

I redeemed 100UC from bonus challenge my battle coins are deducted still i didn't get my uc in mailbox i want to purchase royal pass plsss help my id 558671838

[fiery geode]

@night cloak No but i because my Facebook id was linked with it and That was hacked ,So i dont have any access but i am trying to recover

[storm flume]

Your username does not comply with our community guidelines, @steady glade. Feel free to request a different server nickname in compliance with #735483472432594994, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

[onyx dagger]

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, @shell kindle, Hopefully.
Also, I believe that you're answered about this several times, So kindly refrain from repeating.

[fiery geode]

Could you help me to recover my pubg id ,I can give you my Email that all information linked to my Pubg id

[shell kindle]

@onyx dagger i m scared will i be able to purchase royal paass this season

[onyx dagger]

DO NOT give your Email ID/Passwords to third parties, @fiery geode.
You can contact Customer Service in-game for Account related issues.

Patience please, @shell kindle.

[fiery geode]

@onyx dagger but how can i contact i dont have any access to my id

[steady glade]

Hello sir please give me my redeemed uc which is not came in my account so please give me my id is 5308202024

[onyx dagger]

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, @steady glade, Hopefully.

[storm flume]

Please refer to this channel's pinned messages for further information, @steady glade:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[steady glade]

@onyx dagger no

[onyx dagger]

?

[normal fulcrum]

@fiery geode Your account got banned in-game?

[steady glade]

We need it now

[night cloak]

no need to use bad language, @fiery geode.

[shell kindle]

Stuck on this

[fiery geode]

@normal fulcrum Yes My Friend told me that my id got Suspended as it was showing bronze league

[warm pilot]

is this safe?

[normal fulcrum]

So sad @fiery geode

[polar marsh]

@fiery geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You need to state the issue there, @shell kindle.

[warm pilot]

lol

[shell kindle]

I did several times but no reply

[night cloak]

The usage of VPN is not recommended, @steady glade.

[normal fulcrum]

is this safe?
@warm pilot Why not use Goolge Cloud?

[steady glade]

Sir please give me my redeemed uc which is not came in my account so kindly please give me my redeemed uc.My id is 5308202024

[night cloak]

You’ve been answered serval times, @steady glade. Answer hasn’t changed.

[normal fulcrum]

@steady glade Do not repeat the question when it's already answered. Doing so will be considered as spam and moderation steps will be taken accordingly. Consider yourself warned

[steady glade]

@night cloak who r u

[onyx dagger]

Kindly Have Patience, @shell kindle.
They receive hundreds, or maybe, Thousands of Reports/Claims from players, Everyday, And they need check it all.

[steady glade]

@normal fulcrum who r u

[shell kindle]

@onyx dagger np

[normal fulcrum]

A moderator @steady glade. Now move to #chat

[onyx dagger]

Alright then. @shell kindle

[candid patio]

Can anyone tell me about bc??

Bonus challenge

??

[storm flume]

Please refer to this channel's pinned messages for further information, @candid patio:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[slim roost]

@candid patio
We would like to inform you that the Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions to make our players experience a great gaming environment. We request you to please be patient and stay tuned to the game as it will be available soon.

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.

From pinned messages

#lily

[polar marsh]

@shrewd badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warm pilot]

is this what u were speaking about? @normal fulcrum

[fleet wolf]

is this safe?
@warm pilot That should be safe. I believe it doesn't change your IP.

[warm pilot]

my friend said it juz hides the Internet provider or something

pubg isn't running with jio network so he said me to use this

[shrewd badger]

I need help can anyone help me

[spring zephyr]

@shrewd badger Unfortunately, you can't really do anything about that.

[warm pilot]

google says safe so i can use it right?

[spring zephyr]

Changing your DNS won't get you banned

[shrewd badger]

@spring zephyr my question was how to get leader ship back

[fleet wolf]

Also you can change the DNS directly in your device or router settings, you don't need the app

[warm pilot]

idk how it works..... so 1. 1.1.1 is a dns app not a vpn right?

[shrewd badger]

How. To get leader ship from leader
If leader no longer in game

[normal fulcrum]

@warm pilot If you are looking for a dns changer, details are available in #faq 4.5

[storm flume]

You can now access #emulator-chat and #emulator-support, @olive tendon. Revert this at any time by sending .emulator in #481204134859505684.

[shrewd badger]

Can anyone help

[normal fulcrum]

@shrewd badger What leadership?

[warm pilot]

ok....but tbh i dont know what a dns is and what it does

[shrewd badger]

Clan leader ship@normal fulcrum

[warm pilot]

@shrewd badger u can't

[normal fulcrum]

ok....but tbh i dont know what a dns is and what it does
@warm pilot It changes your dns address. You can use Google learn how dns works

[warm pilot]

ok ty

[shell kindle]

Any update on bonus?

[slim roost]

How can i top up uc from india now

I need more uc to purchase next rp

Pls anyone reply

[normal fulcrum]

Use Midasbuy @slim roost

[storm flume]

Please refer to this channel's pinned messages for further information, @shell kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tawny mulch]

where the bonus challenge !!

[onyx dagger]

Please refer to this channel's pinned messages for further information, @tawny mulch:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[frigid aspen]

Is there any update on giveaways, new events?

[clear spindle]

No.

[frigid aspen]

What about the next season?

[storm flume]

We currently do not have a specific release date for the upcoming update, @frigid aspen. Once we do, we will publish further information in #news.

[frigid aspen]

👍

[mellow yarrow]

How can I buy uc from india now pls, tell me

Midasbuy say that this item is not for ur country

Which country I should use

[elfin vault]

Any update regarding bonus challenge?

[storm flume]

Please refer to this channel's pinned messages for further information, @elfin vault:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[warm pilot]

hey so... changing dns process is the same for both android and ios? like mentioned in faq

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @warm pilot.

[celest shadow]

It is a little bit different for iOS, as you cannot install an application to change your DNS, @warm pilot. This can be done through your Wi-Fi settings however.

[cobalt comet]

Pls unban pubg in India

[tawdry finch]

How to get a free rename card

[onyx dagger]

You can get one from the Crew Shop, @tawdry finch.

[tawdry finch]

Other than that ?

[night cloak]

Go inactive to get the welcome back event.

[tawdry finch]

Inactive for how long

[night cloak]

If you’ve never had it before it’s 14 days.

[tawdry finch]

Okay

[polar marsh]

@broken vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[median stratus]

After updating to 20.10.1 update in the amd radeon software, my laptop is not giving FPS in the games as it was going before? anyone facing issues tooo?

[night cloak]

Emulator, @median stratus?

[storm flume]

You can now access #emulator-chat and #emulator-support, @median stratus. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Feel free to use #emulator-support.

[oak path]

9+ weeks. Yet no response regarding removal of unauthorised Twitter linked on my account.

I guess it's true Tencent gives no F to its own users and their privacy/data.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @oak path.

[limpid iron]

ive bought uc from unofficial sources. how can i know how much uc do i have to pay?

[oak path]

Dear stupid bot, dont act like a "know it all".
I was given a months time for this..and now its 2 months. Thats the reason I am here.
So better do botting only where it actually matters.

[onyx cairn]

Be advised that account security is in your own responsibility and if you click on free UC link it's not the fault of the developers or customer service.
On another note:
If you have contacted the customer service in the correct way they respond in minutes to help you unlinking unauthorized access.

[shell kindle]

Any update on bonus challenge as i lost 100UC?

[oak path]

@onyx cairn

1. You clearly know nothing about how and when they actually respond.
2. I never did whatever you are talking about.
3. My whole system including google had a hack attempt. Thats how I lost the game Accounts. This is not the only game I linked my google with.
4. Better talk and suggest only when you actually know anything.
5. Security is user's responsibility. And the responsibility to cater to user's issues is ?
6. Please stop acting like some robot. We dont live with digital true or false logics!

[onyx cairn]

Mind following the given steps and chat in #pubg-mobile instead?

[oak path]

As soon as you start making sense in here. 👍

[onyx cairn]

The solution could be so easy. Just follow #faq 5.4 as given above. @oak path

[olive dove]

@lavish jacinth how can i help you?

[onyx cairn]

Don't beg for UC, here.

[oak path]

@onyx cairn I totally get that mate. But had it been that easy, I wouldn't be here. Right ? My fault is, I forgot to screenshot the actual timeslot I was provided back in August and strangely, they closed that complaint of mine in September. so I had to report again and now its over 2 months!

[onyx cairn]

Try again to contact them, they will help you. It may take a bit time, yeah, but your account is not lost yet.

[oak path]

I am contacting them again and again.. the hacker is doing 15-20 killa each game. ! Hacks alert! Ban alert 😎

[unreal bay]

Anyone with this account contact me.

[onyx cairn]

Stop chatting here, @lavish jacinth.
Post it in #media, @unreal bay

[storm flume]

Please avoid going off-topic, @lavish jacinth. You may have unrelated conversations in #chat.

[onyx cairn]

I'm very sorry for the inconvenience, @oak path. But that's the only method for now. 😩

[prime shuttle]

i got a hacker id in room match report him... id ​51234020633

[storm flume]

Hello, @prime shuttle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[clear spindle]

Begging is not allowed in this server, @lavish jacinth kindly go through #735483472432594994.

[storm flume]

Please do not use languages other than English, @unreal bay. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sinful ridge]

Never use any type of cheat

[polar marsh]

@sinful ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oak path]

@onyx cairn I understand the workload and reports Tencent gets everyday, but if one cant cater to them, why even bring new stuff and things then?
Even Google can be contacted within minutes, at live chat 😑

[limpid iron]

is seagm selling official uc?

[old rock]

My battle coins got deducted but did not get uc please help

[onyx cairn]

"New stuff and things" is not affiliated with the customer service. Kindly move to a discussion channel for now.

[storm flume]

Please refer to this channel's pinned messages for further information, @old rock:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx cairn]

Use https://www.pubgmobile.com/pay only, @limpid iron.

[shell kindle]

@old rock same happened with ne yesterday

[old rock]

Please help

[onyx cairn]

Read the pinned messages, @shell kindle @old rock

[shell kindle]

@onyx cairn i did the only thing i m scared of is whille i be able to buy royal pass as i have a shortage of 41 Uc

*will

[storm flume]

Please refer to this channel's pinned messages for further information, @shell kindle @old rock:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[old rock]

Uc

[shell kindle]

Pls

[onyx cairn]

Don't chat here, please follow the instructions.

[shell kindle]

@onyx cairn sure plss let us stay updated about bonus

[onyx cairn]

No worries.

[old rock]

I want my uc back otherwise I file case

I m not joking

[onyx cairn]

Please follow the instructions given by @storm flume.

[olive dove]

[young path]

Hi is any one is there

Need a hlp

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @young path. Remember to read through #faq before asking questions in the support channels.

[young path]

Ok my friend account has been hacked by some one and he is unable to login so any one can do any thing for this

He have 5000uc in his account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @young path.

[young path]

5112186264

Unable to login the game how to get support

U can see this

[olive dove]

@young path you need to ask your friend to contact the customer support.
He can do this through clicking on File a claim.

[young path]

I am having his account right now

[olive dove]

I see in this case you can contact them through the email:
[e-mail]

[young path]

He mailed it before 3 days no response from them

Need hlp regarding this

He kept his half salary in that

Every month

[olive dove]

I am sorry to hear that, @young path.
Unfortunately, we are unable to help you with account related issues on Discord, we can only point you to the right direction to hopefully have your issue resolved.

You should contact our customer service for further assistance in this regard. You may refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@young path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[young path]

No he is not using any type of chets he only plays for the skins.... don't know but some one has been hacked his account

[clear spindle]

We cannot help you with account related issues, please contact the in-game customer service and wait patiently for a response.

[young path]

Ok

Tq for the response

[south ether]

Can I use GFX tool

[storm flume]

Use of unauthorized third-party software or methods, @south ether, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[south ether]

Bagt

[clear spindle]

Read the bot message.

[south ether]

So what can I do I have a low end device

[clear spindle]

Play on lowest settings or upgrade device.

[south ether]

😨😨😨

[shell kindle]

Any bonus updates

[storm flume]

Please refer to this channel's pinned messages for further information, @shell kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[zealous minnow]

Before Few Days My Pubg Account Got Banned For 1 Day... For No Reasons... Now Yesterday I Got Banned For 3 Days For No Reasons... What's Wrong With You... Also They Are Not Responding Why My Account Got Banned...
Id- 5189742771
Device- OnePlus7T
Cellular- Jio4G
Country- India

[final ledge]

Hi there, I have been trying to change my region, but I cannot find it in my settings. It is disappearing. As u can see in the picture

[olive dove]

Hello, @final ledge . Your PUBG MOBILE account was created in one of the EEA regions; due to the government restrictions and laws, the "Change Country/Region" option will not be available to you. You will need to create a new account—outside of the EEA regions—to be able to obtain this option.

[polar marsh]

@torn snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar onyx]

hello my email account got hacked and i removed google play from the game but the hacker is still using my google play to log me out

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @polar onyx.

[polar onyx]

hello i did and they said give us facebook account and wait 30 days

[night cloak]

Then follow what they say

[polar onyx]

this guy is driving me nuts, i log in he logs me out and start playing

[sterile python]

I Redeemed 100 UC Pack Of Battle Coins From Bonus Challenge

I did'nt got anything

[storm flume]

Please refer to this channel's pinned messages for further information, @sterile python:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[finite blaze]

Can pubg Moblie Ever combine the gameloop lobby with Phoenix os lobby because we are not able to play arcade matchs, solo matchs and many other we are only able to play erangle squad and tdm please Recombine the lobby we are not cheaters we play fairly and 90% of the peoples playing fairly and you need to focus on 10% cheaters then why you punisment to us because of some cheaters is your anti cheat system problem so please do something

[storm flume]

You can now access #emulator-chat and #emulator-support, @finite blaze. Revert this at any time by sending .emulator in #481204134859505684.

[finite blaze]

there is no any emulator support why there is only emulator chat so how you help us😔

[olive dove]

@round jetty you can refer to #clans to post your clan ad.

[finite blaze]

@olive dove how i can contact pubg mobile team

[olive dove]

@finite blaze
Regarding?

[clear spindle]

Answered about that in #emulator-chat.

[hollow goblet]

hi any help? i got “ Purchase Deduction”

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hollow goblet.

[hollow goblet]

but bots will reply me, i need to speak to the real person

[clear spindle]

Unfortunately we cannot help you with that, the bot will give you the reason why your UC got deducted.

[hollow goblet]

well i refunded and after that i tried purchase a new UC and that purchase deduction pops out

[sweet stirrup]

Any mod here

[night cloak]

State your problem @sweet stirrup .

[hollow goblet]

i just wanna check how much money is deducted so i can pay them back

[clear spindle]

All future purchases will be deducted until the UC amount you refunded is covered.

[hollow goblet]

meaning if i refunded 60$ UC i have to pay back 60$ UC am i right?

[clear spindle]

Yep.

[hollow goblet]

but is there anyway i could check the balance?

[clear spindle]

Nope.

[hollow goblet]

okay thanks anyway

[night cloak]

I have onelpus but not getting 90 fps

[woven river]

Question. Do we report cheaters here? 😁😁

[hardy brook]

Question.
Can I unlink 3rd link in my account

[storm flume]

Hello, @woven river!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[celest shadow]

Which social media account, @hardy brook?

[shell kindle]

Any updates on bonus?

[hardy brook]

@celest shadow Google

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @hardy brook.

[left drum]

there is a bug we aren't able to listen gun and footstep sound it happening from today

[celest shadow]

Are you on Android or iOS, @left drum?

[left drum]

@celest shadow android

[celest shadow]

Feel free to edit your message in #old to include the following information, @left drum:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

Please explain it with as much detail as possible.

[left drum]

@celest shadow not with me happening with my friends too

[hardy brook]

@celest shadow can you help me to unlink the 3rd link in my account

[woven river]

Hello, @woven river!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc
@storm flume thanks for the help. Alot of cheaters don't get banned through thr in game reporting system. Plus I take screen video of thrm playing and having evidence of them cheating. This url u provided might be helpful. So thank you

How much time does it take to get a feedback on a reported player using cheats if reported through in game reporting system?

[celest shadow]

Please try to repair your game to see if that fixes it, @left drum.

[woven river]

Cause some of thr players I reported got banned but never got the achievement point for it....!

[celest shadow]

Please refer to the subpoint 2.5 in #faq for further information, @hardy brook. You are able to manually unlink a social media account on your own.

[craggy rover]

My Facebook account is hacked and I login my game from Twitter now and I want to unlink my account from facebook @celest shadow

[celest shadow]

You should contact our customer service for further assistance in this regard, @craggy rover, and the customer service of your social media in question.

▫️ https://www.facebook.com/help

[craggy rover]

Ok thanks

[celest shadow]

It depends on how quick the team that administers the cheater reports processes your reports, @woven river. This may take a while as they receive hundreds, if not thousands of reports a day.

[woven river]

@celest shadow true. But what about the achievement points for reporting. How long do they have to take action so I'd get the feedback in the mail?

[shell kindle]

Any update on bonus

[hardy brook]

@celest shadow in 2.5 they wrote how to unlink 1st and 2nd link not 3rd link
I want unlink my 3rd link

[celest shadow]

You should receive an in-game mail after a successful report, @woven river. You may check through your Ban Pan page and contact the in-game customer service for further clarification if you did not receive any in-game mail within a reasonable time span.

Are you referring to your linked e-mail, @hardy brook?

[shell kindle]

Any update on bonus?

[hardy brook]

@celest shadow what?

[storm flume]

Please refer to this channel's pinned messages for further information, @shell kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[craggy rover]

@celest shadow how I unlink my Facebook account from my game

[woven river]

@celest shadow Okey Okey. Thank you. One last question. If it says violation found. Then I should recieve the in mail response. Right?

[celest shadow]

Please show a screenshot of what you want to unlink, @hardy brook.

[hardy brook]

@celest shadow ok

[craggy rover]

@celest shadow give me your contact service link

[shell kindle]

Any news on bonus?

[woven river]

@celest shadow Okey Okey. Thank you. One last question. If it says violation found. Then I should recieve the in mail response. Right?
@celest shadow sorry to bother by this. But this really bothers me ans I'd like to understand it.

[hardy brook]

@celest shadow

[celest shadow]

Not instantly however you should receive it within a reasonable time span, @woven river. I cannot say for sure how long it takes, but if your reports shows "Violation Found", the reported player's account should be suspended soon.

[craggy rover]

@celest shadow pubg mobile contact service link?

[celest shadow]

E-mail/phone number unlinking is not possible at the moment as it is still in beta, @hardy brook. Please contact the in-game customer service for further assistance in this regard, you may refer to subpoint 5.3 in #faq for further instructions.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @craggy rover.

[woven river]

@celest shadow thanks alot 🌹🌹🌹👍🏻

[hardy brook]

@celest shadow

[craggy rover]

@celest shadow service centre does not working

[late adder]

I am unable to login from twitter

@pubg help me please i am unable to login from twitter

[daring cloud]

Bro when will bonus challenge come

[lament fiber]

Dear PUBGM,
My PUBGM id is 5231305028, 28-10-2020 in this day on 3-4 p.m I was playing PUBGM on Gameloop emulator, suddenly my network is disconnected that my problem. So, I am open PUBGM through mobile during match, then it show me “ Your account will be banned for violating regulations.”. please observe my problem and return my PUBGM account because I don’t use any kind of cheat.

[late adder]

@celest shadow please help me i am unable to login from twitter

[night cloak]

can i play pubg with i5 750 with 9400 gt

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @late adder.

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[raw blaze]

what's on pubg working?
ux/ui based ESP players are ruling over the pubg mobile servers.
where is ban ?

[storm flume]

Hello, @raw blaze!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[green wolf]

My account is hacked please help me

I contacted the Pubg officials in game

They said that they are working but that hacker spent all of my uc

Please help

[vagrant forum]

As mentioned there, please wait patiently while they recover the account. They are the only ones who are able to help you with account related issues, the moderation team of this discord server is unable to assist you with such issues.

[floral moon]

i am completed this all in 1 match but my achivment is not completed. why??

??

[storm flume]

Hello, @floral moon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[floral moon]

i am confuse bitween final blow and mettal door

[hard dune]

People for game now ?

[sick shale]

@floral moon Final blow should be done by you, not others

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @hard dune.

[floral moon]

@sick shale if i destroy mettel door but no get chicken dinner.its count or not??

[sick shale]

Winning the match isn't needed to complete the achievement

You've have probably missed something or did it in a wrong way

[night cloak]

Uh Oh, UC deduction from Midasbuy? Bug? Will I contact CS PUBG or CS Midasbuy?

[spring void]

@carmine belfry how may we assist you?

[stoic rune]

Plz forward this message to community team,ban teamup players permanently,also remove mic in solo.solo has lot of Esp cheaters.Upgrade anti-cheat to tackle these cheaters.

[carmine belfry]

@spring void bro I haven't done any hacks or team-ups But But now the band gave me 7 days

[sick shale]

@night cloak Did you receive a message in-game?

[carmine belfry]

@spring void ??

[spring void]

@carmine belfry we can not help you with this. Feel free to file a claim.

[night cloak]

how to fix when you are typing, the keypad(i guess?) removed/hidden(or whatever)

[sick shale]

@night cloak Can you elaborate please?

[night cloak]

heres random images, im trying to make u understand what im saying since my english is weak

cool down.. ;-; wait up

@night cloak Did you receive a message in-game?
@sick shale no

[meager delta]

Hi, I had a problem with the internet and I was banned from the game for 10 years, what am I supposed to do

[night cloak]

your trying to type "Get in fast bro"(just a example)
But ur typing and the keypad gets removed like hidden or smth

[sick shale]

@night cloak For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:
[e-mail]

[night cloak]

uh

[sick shale]

@night cloak Use the official emulator please (Gameloop).

[night cloak]

mobile, it was random image

ill send u vid as soon as ill play

[sick shale]

@meager delta Refer to subpoint 2.12 in #faq

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[stuck gazelle]

link of emualtor support plz

[light stirrup]

.emulator

Link of emulator support

[stuck gazelle]

provide me emulator support plz

[light stirrup]

Me also

[night cloak]

My account was almost triple conqueror, number 1 season rank
But it got banned and reset stats so I lose all of my rank
My teammate with given an unfair 10 year ban (you will probably think he must’ve been cheating but he wasn’t)
Basically how Midas and Killswitch got banned for being good at the game
This means that the rest of our squad is feeling the effects of this
You can’t file a claim if you are banned for 10 years for cheating, because they will just ignore the email
Is there anyone that can help or at least re-review the account that got banned for 10 years
The account that got banned for 10 years is: 6551029778

[olive dove]

@stuck gazelle the emulator support channel is closed for now, please be patient till it opens again.

[storm flume]

You can now access #emulator-chat and #emulator-support, @light stirrup. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Plss ban these hackers

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[latent siren]

Hello.. can any support team speak Arabic?

[spring zephyr]

Refer to subpoint 3.1 of #735483472432594994 for regional servers.