questions

[fierce marsh]

What

[red dawn]

we are looking forward to them @olive dove

Понимаете русский?

[tulip hound]

@olive dove thanks

[polar marsh]

@fierce marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tranquil inlet]

I changed from global to pubg vietnam by mistake and i want to return to global again help me please

[vagrant forum]

That isn't possible.

[tranquil inlet]

But i started by global

@vagrant forum ?

[vagrant forum]

Once the game client is changed, it cannot be converted back.

[tranquil inlet]

Why@vagrant forum

@vagrant forum all this because i need sell the account

[vagrant forum]

Selling/buying/trading accounts is against the ToS of the game. Don't do it.

[bold siren]

You can report it in #old, @night cloak.

[rugged rose]

My uc!!!

[spring zephyr]

@rugged rose Repeating the same question over and over again in here won't help. Contact in-game customer service for this.

[rugged rose]

@spring zephyr they are saying we can't gift you anything what should I do now

[storm flume]

Please refer to this channel's pinned messages for further information, @rugged rose:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rugged rose]

@storm flume 🤦🤦‍♂️🤦‍♀️

Buy uc and send it to my account

Answer!

[olive egret]

Tournament option not showing in my id

[robust notch]

Dear Admin or Moderator can i delete this file This will not be a problem in the game?

[olive egret]

Anyone here

Bonus reward is now tournament option is not showing in my I'd help

[storm flume]

Please refer to this channel's pinned messages for further information, @olive egret:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

If your device detects it as harmful or as a virus, feel free to remove it, @robust notch.

[night cloak]

Bonus challenge only available to asian regions?

[mint crag]

@everyone anyone give me only 10uc

[night cloak]

[celest shadow]

Begging is not allowed here, @mint crag.

[night cloak]

Ok i'll send

[celest shadow]

Not just Asian regions, @night cloak.

[night cloak]

@celest shadow any region?

So not for european regions interesting

[celest shadow]

It is available on North America, South Asia, South-East Asia, Middle East and North Africa, @night cloak.

Please take it into direct messages or #chat, @mint crag @night cloak.

[mint crag]

@An make it faster plz in needed to spin lucky wheel

[celest shadow]

I do not know what that is so I honestly do not have an answer to your question, @robust notch.

[night cloak]

@celest shadow ty

[storm flume]

Hello, @pseudo forum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@prime bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron basin]

Is this app safe??

[keen eagle]

Why it is possible for my friend to enter into my account without a password. I give him only 2FA code once to enter and check the inventory but till this day he can logjn the account. Can way to fix that?

[robust notch]

@celest shadow Where will the answer come from?

[olive dove]

@iron basin we do not recommend the usage of 3rd party apps while playing the game.

[slate onyx]

Any solution

[celest shadow]

As far as I know, that application works like a VPN, @iron basin. As we do not recommend the usage of VPNs, I do not recommend you installing that application and using it when playing the game.

[zinc relic]

When is crew challenge is opeing

[mellow warren]

I want to change country/region but I can't wait 180 day

[celest shadow]

Your Discord account, @keen eagle?

No information, @zinc relic.

[iron basin]

@celest shadow but m changing the dns which is legal in pubgm

[celest shadow]

You will have to wait till the cooldown ends to be able to change your country/region, @mellow warren.

[keen eagle]

@celest shadow PUBG account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mellow warren.

[celest shadow]

You can manually change your DNS through your Wi-Fi settings. May I know your device, @iron basin?

[iron basin]

@celest shadow m using mobile data not wifi

[robust notch]

@clear oasisly Where will the answer come from?

[celest shadow]

Please be advised that account sharing is illegal and is against the game's Terms of Service. May I know the login method used, @keen eagle?

[robust notch]

@celest shadow Where will the answer come from?

[mellow warren]

I wait 360 day before and when I able to change I change accidently to another place can you help me

[slate onyx]

Any solution for this error please tell

[iron basin]

@slate onyx what's your isp?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @iron basin.

[celest shadow]

Please try a different network, @slate onyx.

[slate onyx]

I try

Not working

[iron basin]

@celest shadow that subpoint in guidelines is recommending an app too😂😂

[celest shadow]

Unfortunately, you have to be careful before confirming the country/region you selected, @mellow warren. There is no other way other than waiting.

Yes, however that is not a VPN, @iron basin. The application simply helps in changing your DNS, rather than work as a VPN.

[slate onyx]

I have uninstalled but not fix

[celest shadow]

You should give it a try.

Where are you from, @slate onyx?

[iron basin]

@celest shadow it is like a vpn comeon..it uses a vpn profile too try and see😂

[slate onyx]

India

[charred warren]

When Tournament Option Will Come In Usa Country

[celest shadow]

I have the application, @iron basin. You may give it a try if you want. Let me know if it helps.

[keen eagle]

@celest shadow This login method

[celest shadow]

Are you saying he logged out of your account but is still able to log in without a new verification code or password, @keen eagle?

[robust notch]

@celest shadow Where will the answer come from?

[celest shadow]

Please check in with your Internet Service Provider, @slate onyx. This is an issue on your end and not the game.

[opaque patrol]

I found an miss typed word which is not big deal but i wanna report it..

[celest shadow]

Please elaborate or provide screenshots, @opaque patrol.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @robust notch.

[opaque patrol]

On the left its lean mode which is supposed to be learn

[keen eagle]

@celest shadow Yes, correct.

[mellow warren]

Really 180 day 1/2 year of course I will wait this time 😉

[celest shadow]

The spelling of lean is correct, @opaque patrol. Please give it a Google search.

[opaque patrol]

Oh, then sorry for wasting your time

[iron basin]

@celest shadow 😵😵

[night onyx]

I do not have the button to change the country

[celest shadow]

Noted, @keen eagle. Feel free to report this in #old, this will help improve the security of the e-mail/phone number login method. You may contact the in-game customer service for further assistance.

[night onyx]

I called customer service but they are not answering me

[celest shadow]

Please provide a screenshot, @night onyx.

[humble minnow]

any solution for this so I've been recently receiving thrice in a row without any reason 🥺

[night cloak]

La oyuna donuı

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @humble minnow.

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[humble minnow]

I tried contacting through in game support no help in return i

[spring zephyr]

@mint crag No begging please. Read #735483472432594994.

[humble minnow]

*its says account muted

[night onyx]

Why does not I have a button to change the country? I am talking to customer service, but they are not responding. Please help as soon as possible.

[polar marsh]

@gentle flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Your PUBG MOBILE account was created in one of the EEA regions; due to the government restrictions and laws, the "Change Country/Region" option will not be available to you, @night onyx. You will need to create a new account—outside of the EEA regions—to be able to obtain this option.

[slate onyx]

@celest shadow i tried but game does not work please help

[night onyx]

I did not know her

If I will not be helped as soon as I will leave the game

Why am I not seeing a bonus challenge update?

[onyx dagger]

Your account got Muted, Probably because any of the players reported you in-game, @humble minnow.

[storm flume]

Please refer to this channel's pinned messages for further information, @night onyx:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to this channel's pinned messages for further information, @night onyx:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night onyx]

Why am I not seeing a bonus challenge update?

[polar marsh]

@jovial goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Please refer to this messages regarding the Bonus Challenge, @night onyx:

#questions message

[night onyx]

Why am I not seeing a bonus challenge update?

😫

[slate onyx]

@celest shadow it game problem I tried pubg mobile lite it working but pubg mobile is not working I tried on same internet

[celest shadow]

They are not the same games, @slate onyx.

[night onyx]

لماذا لا يظهر لدي زر تغيير البلد ان لم يتم مساعدتي في اقرب وقت سأترك العبة

[storm flume]

Please do not use languages other than English, @night onyx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[worthy epoch]

is fps locked in 90

[night onyx]

Why doesn’t I have the change country button appear if I am not helped as soon as I leave the game?

[slate onyx]

@celest shadow why

[celest shadow]

Please check in with your ISP, @slate onyx. You may try a different network.

You have been answered, @night onyx:

#questions message

[night onyx]

I will delete the game because there is no solution for me bye pubgm

[slate onyx]

@celest shadow but when I unistal and agin open it work but when I close the game and again start game it not work

[rich blaze]

5251459122 this player hacker

[storm flume]

Hello, @rich blaze!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Please do not use languages other than English, @vagrant tulip. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sacred cedar]

Where I can appeal for unban ??

My PUBG account got banned , please provide information related to unban process .

I have not done anything which against to PUBG rules .

Please help me.

[marsh kraken]

@sacred cedar pls refer to subpoint 5.3 in #faq

[night cloak]

Why i don't have the weekly report? It's level based , rank based or region based?

[olive egret]

@night cloak my weekly report also not showing

[night cloak]

Yo I need help
My friend got a 10 year ban when he was a legit player,
I played with him a lot and I don’t know if i will get 7 day ban and tier reset
Please help me, I have never played this game unfairly and I dedicated my entire life for the past 2 months to this game, and all my hard work will get ruined if I get banned

[sacred cedar]

@marsh kraken Hello sir I don't understand please can you explain .

I hope you will help me sir .

[marsh kraken]

@sacred cedar contact in game Support

[celest shadow]

What's your friend's in-game name and Numeric User Identification, @night cloak?

[polar marsh]

@jolly agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@celest shadow his name: mOOTpOiNT
His ID: 6551029778

[olive egret]

Lily can u help me in my problem

[sacred cedar]

@jolly agate message here bro

[polar marsh]

@sacred cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Please inform him to click File Claim and contact the in-game customer service for further assistance, @night cloak. You may refer to subpoint 2.12 in the #faq channel for further information if you wish to help him in this matter. If you have not violated the terms of service, you will not be banned from the game.

[night cloak]

@celest shadow he can’t file a claim, he is on Korean version so there is a language barrier because they won’t understand English
He was banned for 10 years which means the game thinks he was cheating, even if I am playing the game fairly, I will get banned too unless something changes

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[celest shadow]

He will need to contact the in-game customer service for the Korean client for further assistance.

[olive egret]

Hlo lily

[night cloak]

But they don’t understand english😭😭😭😭

[unique gull]

Hello

[olive egret]

@night cloak no they understand

[unique gull]

I still haven’t gotten my uc yet

Am supposed to get 10000 added to my account but it’s taking a long time

[celest shadow]

He should be using the Global version to play the game instead, @night cloak. I am unable to assist you or your friend in this regard unfortunately.

Where did you purchase your UC, @unique gull?

How may I help you, @olive egret?

[olive egret]

@celest shadow can I say madam

[unique gull]

I won a competition I didn’t purchase

The payloadhotshot competition

Third place

[polar marsh]

@olive egret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Please provide us with a few screenshots, @unique gull. May I know more details about this?

[unique gull]

My Id is 5247915509

[night cloak]

@celest shadow how long will it be until I get my account banned

[marsh kraken]

@unique gull She is asking for screen shot like some proof, etc.

[unique gull]

Wait

[next pagoda]

Why in a friend list friend re-send clan all mix

[olive dove]

@night cloak
what do you mean?

[marsh kraken]

@next pagoda can you provide a screenshot. it would be helpful

[unique gull]

Here

[night cloak]

@olive dove my friend got 10 year ban (he was legit player)
I want to know when I will get tier reset

[next pagoda]

@marsh kraken

[olive dove]

@night cloak
if you believe that his account has been wrongfully suspended, he can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, his only option is to wait until the punishment automatically expires.

[marsh kraken]

have you tried restarting your game?

[polar marsh]

@tall crescent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[next pagoda]

I tried everything

[celest shadow]

I am pretty sure that you have provided your in-game information when submitting, @unique gull. Please be patient and wait, you should be receiving it through your in-game mail.

[marsh kraken]

@next pagoda I suppose it's a bug. I guess...

[unique gull]

That’s from last week tho

[next pagoda]

@marsh kraken any solution

[celest shadow]

Let me check in on that for you, @unique gull. Please give me a moment.

[marsh kraken]

happened to my other account might be fixed after some time

[short coral]

Hlo guys

[polar marsh]

@short coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marsh kraken]

not sure though

[unique gull]

Let me check in on that for you, @unique gull. Please give me a moment.
@celest shadow ok no prob

[celest shadow]

May I know which minute of the video that mentioned you, @unique gull?

[unique gull]

May I know which minute of the video that mentioned you, @unique gull?
@celest shadow what do you mean?

[celest shadow]

The video you screen recorded is 2 hours long, @unique gull. May I have the exact minute or point of the video where it mentioned you winning?

[night cloak]

@olive dove that’s not what I’m asking, I’m asking when I will get banned

[unique gull]

The video you screen recorded is 2 hours long, @unique gull. May I have the exact minute or point of the video where it mentioned you winning?ok gimme a sec
@celest shadow

[celest shadow]

Sure, thank you.

[olive dove]

@night cloak
you will get banned when you violate the game regulations.

[unique gull]

02:08:04

[dense kelp]

Why is there no sweater with a livik map in the exchange store?!

[celest shadow]

All right, @unique gull. Thank you.

[unique gull]

All right, @unique gull. Thank you.
@celest shadow thank you for the help

[rigid shuttle]

@polar marsh I have not received my UC which I have redeemed from bonus challenge plz help help me with I have even contacted customer still no leads

[storm flume]

Please refer to this channel's pinned messages for further information, @rigid shuttle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[unique gull]

@celest shadow are you still here?

[celest shadow]

Yes, @unique gull?

[unique gull]

Any word?

[celest shadow]

I will get back to you, either in this channel or via direct messages on an update, if I receive it, @unique gull.

[night cloak]

Is there any admin here? I have a problem

[blissful kelp]

@rigid shuttle same problem broh

[unique gull]

Ok thank you

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Please refer to this channel's pinned messages for further information, @blissful kelp:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[knotty tendon]

hi

[onyx dagger]

Hello, @knotty tendon.
Kindly state your issue.

[knotty tendon]

mobile

[marsh kraken]

@knotty tendon how can we help you?

[knotty tendon]

how can back my accant pubg mobile

[onyx dagger]

Please state your issue more briefly.

[marsh kraken]

Pls provide some more information

[polar marsh]

@knotty tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

@night cloak contact the ingame customer support and follow this conversation to state your issue.

[rugged rose]

Can I meet tencent glitch fixers

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rugged rose]

Worst workers

[olive dove]

@rugged rose you can report any feedbacks or bugs through #old .

[rugged rose]

@olive dove no use

Shall we talk face to face

[dense kelp]

hello, I have withdrawn 100 uc a week or more ago and one bonus challenge ticket, but none of them came to the mail

[olive dove]

@rugged rose sorry about that, but that's the only methods of contact we can offer for now.

[storm flume]

Please refer to this channel's pinned messages for further information, @dense kelp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rugged rose]

@olive dove Okey but did u know achievements in pubg

The steak of rp

[marsh kraken]

@rugged rose how can we help you?

[rugged rose]

@marsh kraken I need my uc back now okay

[marsh kraken]

you were answered before, right?

[rugged rose]

@marsh kraken yes but right now I need

I will lose my streak

🤦

[celest shadow]

Hello, @unique gull. May I have your PUBG MOBILE numeric user identification?

[rugged rose]

🤣

[unique gull]

5247915509

[olive dove]

@rugged rose
you can buy UC from the in-game store to open the royal pass and complete the achievement.

[rugged rose]

@olive dove Haha in India pubg was banned

[unique gull]

Am sad for them

[rugged rose]

If am the owner of pubg I will remove this staff frist

[celest shadow]

Thank you, @unique gull.

[unique gull]

Thank you, @unique gull.
@celest shadow thank you☺️

[rugged rose]

🤣

[unique gull]

If am the owner of pubg I will remove this staff frist
@rugged rose frist??

[rugged rose]

Frist thing is remove staff😜

[storm flume]

Please avoid going off-topic, @rugged rose. You may have unrelated conversations in #chat.

[rugged rose]

@storm flume Okey

[unique gull]

First bro not frist

[rugged rose]

@unique gull ohh auto correct

[unique gull]

Auto incorrect

[rugged rose]

Please avoid going off-topic, @rugged rose. You may have unrelated conversations in #chat.
@storm flume

[unique gull]

Ok?

[rugged rose]

Haha waste of time here bye bruhh@unique gull

[unique gull]

Haha waste of time here bye bruhh@unique gull
@rugged rose hmm

[night cloak]

Do something about the damn lagging. Playing on iPhone 11 pro max but the game still sucks. RIEP PUBGM

[olive dove]

@night cloak
please refer to this message:
#questions message

[half badge]

Shall anyone listen me

[uneven pumice]

Why i am not getting verification code for email login

[half badge]

I have an issue

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @half badge. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@half badge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vale moat]

Hacker in bonus challenge of tdm i want refund

Top guy shoots 2 bullet and we die

[polar marsh]

@restive minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @vale moat!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[signal quail]

Why bonus challenge is not available in so many region ?

[storm flume]

Please refer to this channel's pinned messages for further information, @signal quail:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@sharp vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

When will Charisma Ranking be available again as it’s been offline for a year. Do you still plan to bring it back? And how about Survive Till Dawn and Darkest Night?

[polar marsh]

@sinful scroll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light stirrup]

Is infection mode is permanent

[signal quail]

Road rage pick Is Available In Future ?

[vagrant forum]

No, @light stirrup.

No information regarding that, @signal quail.

[light stirrup]

When the infection mod is removed.please make this mod permanent i love this

[signal quail]

@vagrant forum And Why Bounce Challenge Is not available for so many regions ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @signal quail.

[vagrant forum]

@light stirrup, it's not permanent. It will end on 9th of November.

[unique gull]

@celest shadow any word?

[tired hare]

When is the next bonus challenge

[storm flume]

Please refer to this channel's pinned messages for further information, @tired hare:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

When will Charisma Ranking be available again as it’s been offline for a year. Do you still plan to bring it back?

[light stirrup]

@vagrant forum

[unique gull]

Hello?

[woven atlas]

@night cloak #old

[unique gull]

Hello anyone here?

[olive dove]

@unique gull how can i help you?

[charred reef]

I need uc

[night cloak]

I have 11885 but can't buy that box 8500

[olive dove]

@charred reef
please avoid asking for UC in the server channels, refer to #735483472432594994 for more information about the server rules.

[night cloak]

[olive dove]

@night cloak try to restart your game and check if it will work or not.

[charred reef]

Ok

[hot wedge]

Hello, will the developers add a Latin American server in the future? 🤔

[olive dove]

No information regarding that, @hot wedge
but the game already have south America server.

[bold shale]

Which is the best time to open crates

[night cloak]

Where can I get the cake popularity?

[bold shale]

Where can I get the cake popularity?
@night cloak Indonesia server

[hot wedge]

Oh okay. Thanks for replying 👍

[night cloak]

@olive dove worked

[olive dove]

perfect 👍

[hot wedge]

Problem is the south american is laggy for me

[bold shale]

Which is the best time to open crates

[vagrant forum]

Time doesn't affect the crate odds in any way.

[olive dove]

@bold shale opening crates is based on luck and odds, no specific time.

[night cloak]

Vam bro u sure?

[bold shale]

Oh really ?

[olive dove]

Problem is the south american is laggy for me
@hot wedge you can refer to this message:
#questions message

[bold shale]

All my friends got glacier from 8-9 PM

[hot wedge]

Thanks

[olive dove]

you are welcome.

[bold shale]

I hav another doubt

[olive dove]

sure, go ahead?

[bold shale]

Is Pubg really recruiting in INDIA ?

Is that true ?

[olive dove]

@bold shale
your doubt is not related to the game. unfortunately, i do not have any information regarding this to answer you.

[bold shale]

Am i in wrong channel

[vagrant forum]

That's PUBG Corp recruiting staff for PUBG PC most likely.

[signal haven]

I need my account back.. I didn't break the rules

[bold shale]

Ohh not for PUBGM , ok ok thanks

We were happy that , it was un___ in our country

[vagrant forum]

What do you mean, @signal haven?

[bold shale]

Big essay 😳

[polar marsh]

@signal haven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

No, @austere fulcrum.

[gray estuary]

@vagrant forum

[austere fulcrum]

Thanks @vagrant forum

[polar marsh]

@gray estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral canyon]

using VPN to get some rewards available at other country is lagal or not , could u get banned of this ?

[onyx dagger]

VPN is not Recommended. Kindly contact Customer Service to know more about VPNs, @umbral canyon.

[polar marsh]

@dense sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral edge]

May I ask whats the reason for this?

[storm flume]

Please refer to subpoint 4.11. in #faq for further information, @floral edge.

[ornate sequoia]

@here

[floral edge]

thanks bot 😆

[olive dove]

how can i help you @ornate sequoia

thanks bot 😆
@floral edge your welcome 😄

[tall heron]

please help me

[olive dove]

@tall heron how can i help you?

[toxic lion]

hello

iam having a problem it says that my account logged in with a Newer Version and i cant login

[olive dove]

hello, what's up?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @toxic lion.

[tall heron]

My game account was stolen one and a half months ago. turkey is not helping the authorities discord. I did everything as the boat showed they said wait 30 days. Over 30 days I still haven't gotten a return. My English is not good, I translate so I'm sorry.
Everyone's account is valuable, my account is both materially and morally valuable to me. I'm looking for someone who can help me. someone from iraq is using my account. my intention is not to be racist, don't get it wrong. I'm just a victim on this issue please help me. I beg.
ID of my stolen account: 552792058.

please

please help me

[celest shadow]

Hello, @tall heron. I am very sorry to hear that your account has been stolen. Unfortunately, we are unfortunately to help you with account related issues on Discord, we can only point you to the right direction to hopefully have your issue resolved.

You should contact our customer service for further assistance in this regard, and the customer service of your social media and/or e-mail account in question. You may refer to subpoint 2.8 and 5.3 in #faq for further instructions.

Please refer to the screenshot below for reference:

[polar marsh]

@hollow helm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can now access #emulator-chat and #emulator-support, @weary forum. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use the #emulator-support channel instead.

[tall heron]

the authorities are not as helpful as you in turkey. thank you
I will do what you say
I hope it will thank you

[celest shadow]

You are welcome.

[hollow helm]

I reported my account got hacked weeks has passed nothing as been done. Now its being used

Pubg customer service is poor i spend alot a money on my account played alot of crew challenge and scrims now i cant access my account i reported it for weeks now nothing been done

Capt bolty hacked my account with fake tournament link

Now he’s trying to hacked me friends with the same link using my account

[olive dove]

@hollow helm
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[shadow shadow]

Guys its been like a month since the last update - SINCE then the custom room settings are broken
and the issue is globally

[storm flume]

Hello, @shadow shadow!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[dawn zinc]

Can I get a brief explanation about the "region" option in the settings of the game? and what would happen if I selected a country that I'm not in.. does it affect my ping, or the players I'm matching with or against?

[celest shadow]

Hello, @dawn zinc. Changing your in-game region or country will not affect your in-game latency in any way. However, it will affect the regional events that are available for you. You will be getting the selected country's events instead of your own country's events.

[dawn zinc]

Thank you, @celest shadow.

[minor pagoda]

Can i get my beta invite link? @storm flume

I accidentally deleted.

[olive dove]

@minor pagoda where did you get this link?

[minor pagoda]

Mail box

In game

[olive dove]

@minor pagoda you can apply to become a beta tester through this link:
https://q.gameexp.com/m/version/task/5841/task-wj

[minor pagoda]

Task is in not progress

[olive dove]

The invitation is expired already, so you need to apply to become a beta tester if you are interested.

[minor pagoda]

But I am not able to apply the link you have given me

[olive dove]

@minor pagoda
Sorry about that, I will check and will get back to you.

[umbral bay]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @umbral bay. Remember to read through #faq before asking questions in the support channels.

[umbral bay]

If i unlink my Facebook from a PUBG Mobile account can i link it with another PUBG Mobile account?

Anyone???

[minor pagoda]

@olive dove thanks

[olive dove]

Yes, once you unlinked your social media account, you can link it to another account.

[night cloak]

@umbral bay yes

[umbral bay]

After i link it with another PUBG Mobile Account my Facebook friends will show up there?

[deep apex]

5350434342

م̯͡ي̯͡

Play with hack

[storm flume]

Hello, @deep apex!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[deep apex]

5452104749

تـشـاڪي

[storm flume]

Please do not use languages other than English, @deep apex. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive dove]

@deep apex
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

[deep apex]

I don't under stand eny thing
I can't speck English will

[olive dove]

@deep apex
You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[deep apex]

Ok thanks

[polar marsh]

@frigid oak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp glade]

مشكله في زر تغيير البلد

[storm flume]

Please do not use languages other than English, @crisp glade. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[crisp glade]

لم يتم اصلاحه

[olive dove]

@crisp glade Please do not use languages other than English.

[crisp glade]

No

[olive dove]

you can refer to our regional communities for assistance in different language.

[polar marsh]

@tawdry compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

السلام عليكم. أريد إلغاء البريد الإلكتروني الخاص باللعبة. أو إلغاء البريد الإلكتروني قد تم اختراقه من قبل شخص ما الرجاء المساعدة في أسرع وقت ممكن

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hello. I want to cancel the game email. Or cancel the email that has been hacked by someone please help as soon as possible😫😫

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

Unresponsive service

[hollow oracle]

Is auto pickup supposed to be 380???

[olive dove]

@hollow oracle what do you mean by 380?

[verbal yoke]

so like no pmco titles anymore?

[hollow oracle]

@olive dove this is my settings now even tho I didn’t change it

and my throwables are all set to 0

[granite vale]

Azeri–ameri I lost my account was hacked since 20/8/2020

[olive dove]

@hollow oracle this pick up settings are for zombie mode.

@granite vale
You have to contact the in-game customer support to solve your issue.

[granite vale]

And i didn’t get any help still

[potent heath]

The blackpinke event ends nov 2 so does that mean the black pink music is also removed from lobby

[granite vale]

You think I didn’t 😋

I feel so bad

[olive dove]

You may follow this conversation, i hope this helps.

[granite vale]

I did contact them

I want to find more information

[olive dove]

@granite vale
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[granite vale]

You don’t know how I feel

[potent heath]

@granite vale you're probably right but don't give up

[granite vale]

I lost my account since 20/8/2020

[olive dove]

@granite vale i understand your frustration, and i really want to help, but the only thing that we can do is to refer you to the in-game customer support.

[polar marsh]

@granite vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[potent heath]

Give me an example of a third party purchase app in pubg?

The only payment i use is the PROXIMAbeta

[civic shuttle]

I've got this issue with my ping on all servers, I'm based in EU

[storm flume]

Please refer to subpoint 3.21 in #faq for further information, @potent heath.

[olive dove]

@civic shuttle
please submit this survey to help us easier look into the matter:

https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

[night cloak]

Anyone know how many coins you get for a duplicate legendary contract skin?

[potent heath]

@night cloak you can go to pubg and check for yourself in the redeem section of legendary contract

[night cloak]

@potent heath I couldn’t find anything

[potent heath]

@night cloak i think about half of what it is

[olive dove]

@night cloak
you can check our content creators videos in #content , they do crates opening and you might find an answer for your question. you may also ask the other players in #pubg-mobile

[night cloak]

Wut's the least offline time to count as a returner ?

[woven atlas]

@night cloak not login for more than 28 days

[night cloak]

@olive dove thanks

[lofty tinsel]

Where is AKM Halloween. It says Event has Ended

[thin girder]

how come its ended

[olive dove]

The AKM event has not statred yet, please be patient till it opens for everyone.

[night cloak]

avatars don't load well. is this a known bug or

@woven atlas aw ty holmezy

ya social media avatars not loading gud

is there a fix

[olive dove]

@night cloak this bug has been reported before, thank you for pointing this out.

[night cloak]

Maybe this gonna take some times like friendlist bug

ah! thanks!

I have an ios device. I'm having bug every match in graphics and sound

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

thanks for suggestion but this problem i guess most ios also have

[olive dove]

@night cloak
I understand but you need to submit a report regarding this bug, so we can pass it to the dev. Team.

[night cloak]

thank you for your attention

[olive dove]

Anytime, your welcome.

[dusty crow]

When did redeem store will be open

[limpid jacinth]

Hello, why Jacko Lantern AKM event is showing ended?? I can't open that Spin.

It's showing in the shop but can't open the spin!

[night cloak]

Hi l need help

My account in pubg mobile has been hacked

This ID 5927121206

Can you give it back to me?

||I 'm sorry if there' s misspellings because I 'm an Arabic||

Can you still access your PUBG MOBILE account, @night cloak?

No

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[night cloak]

For bonus challenge, @dusty crow?

What do I do now?@night cloak

Gain access to your account.

How?

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

Ok

[rapid meteor]

No akm spin?

[night cloak]

We’re aware. Give it some time.

[rapid meteor]

So it should be anytime from now and not tomorrow right?

[molten herald]

Hi
I need your help

Resntlty I rademed 100UC from bones challenge
On 21 October 2020 but idid get UC , it even cuts 1000 points.
Is there any way to get uc or 1000 bones points back

My ID :-5166857011

Thank you.

[storm flume]

Please refer to this channel's pinned messages for further information, @molten herald:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

No information, @rapid meteor.

[unique gull]

Thanks for the uc

Much appreciated

[dense lintel]

Akm Spin Will Come Today or Tomorrow

[wheat lake]

Since been 1 week i redeem battle coin for uc but still uc not got and my battle coin are lost ed

[storm flume]

Please refer to this channel's pinned messages for further information, @wheat lake:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[wheat lake]

@unique gull
Did your got back

@unique gull
Did yoir uc got back

[storm flume]

Please avoid going off-topic, @wheat lake. You may have unrelated conversations in #chat.

[sick shale]

He's talking about something else, move to a discussion channel please

[wheat lake]

@sick shale Since been 1 week i redeem battle coin for uc but still uc not got and my battle coin are lost ed

[sick shale]

Players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.

[wheat lake]

@sick shale i can understand but i am fear customers service asked date of redeem first i told 19/10 by accident i saw this mistake next day and told them i sended wrong date and sent correct date but still they didn't reply :(

[sick shale]

Don't worry about that, they will contact you again. be patient please

[wheat lake]

@sick shale are you sure :(

[onyx dagger]

Let's hope for the best.

[wheat lake]

@onyx dagger thx kami

[onyx dagger]

You're very welcome, @wheat lake!

[wheat lake]

@onyx dagger :)

[clever venture]

I have iphone12 pro and its so lagy why ? Anyone can help ?

[steady umbra]

@steady umbra then try playing the game with animation scale/transitions/durations off and use force gpu rendering and disable HW overlay. You can also use the 'don't keep activities' this increases the fps and redirects gpu workrate to pubgm, so less crashing (all in developer options)
@magic tangle ight G thanks man ill try

[night cloak]

Could you provide a short video, @clever venture?

[unique gull]

@unique gull
Did yoir uc got back
@wheat lake Yea

[night cloak]

Please use #481426158601371654 or #558482073355157520 for music commands, @unique gull.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @reef crown. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@hybrid scaffold:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hidden nest]

I have a doubt, does some can help me?

[polar marsh]

@hidden nest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warped parcel]

Thank you everyone

[night cloak]

Hi my account got hacked I still have access to it the hacker reset my password and used email link can someone help

[modern swan]

changing region in game is a crime?

[night cloak]

It is not, @modern swan, not recommended tho.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

Uhhh yea? Esp and xray vision cheater

are you matchmaking on FPP, @bleak oar?

I need the form to submit a cheater report

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[verbal adder]

I got ipad view how to get normal view

[night cloak]

[verbal adder]

In mobile

Tell any one pls

I got ipad view how to get normal view

In mobile😭

Hwy

[weak granite]

Help

[night cloak]

Please elaborate, @verbal adder.

You’re account has been banned, @weak granite?

[vagrant onyx]

@weak granite translate it to english

[night cloak]

Do you require assistance, @night cloak?

[vagrant onyx]

Your acc banned 10 year i think its say @weak granite

Cause of violation of user agreement

[night cloak]

@night cloak NO

[polar marsh]

@weak granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

You may move channel, @night cloak. Thank you.

[polar marsh]

@devout falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Please share a screenshot of where it says they’re cheating, @bleak oar.

[polar marsh]

@obsidian junco:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@inland whale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[verbal adder]

I got ipad view how to get normal view

[clear spindle]

Try reinstalling.

[opaque forge]

Hi i have 6651 bouns challenge point i want to buy bouns ticket it reduce my point didnt give me in Mailbox 😩 please help

[onyx dagger]

Please refer to this channel's pinned messages for further information, @opaque forge:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[tribal wyvern]

Can we expect bonus challenge in the next season?

[lethal raft]

Pubg

People are selling hacks .. in facebook .. i cry

[night cloak]

No information, @tribal wyvern.

Please report them to Facebook, @lethal raft.

[light stirrup]

This msg occurs when i tried to link my account with mobile number

[tribal wyvern]

Oh i see @night cloak

[night cloak]

Try again later, @light stirrup.

[light stirrup]

I am tryiny for more than 1 month same issue occurs

@night cloak whats this msg means

[marble flicker]

Hi

I don't show bons challenge

[storm flume]

Please refer to this channel's pinned messages for further information, @marble flicker:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Translates to failed to change, @light stirrup. Have you changed your in-game region?

@marble flicker u need to set ur region on non eu countries im sure that USA has the bonus challenge dunno about others

Changing regions for events is not recommended as you may not receive rewards.

[marble flicker]

India

Region don't come

[night cloak]

Yes some regions have gud events but don't have bonus challenge u need to choose one

[light stirrup]

@night cloak no

[night cloak]

Does your in game region match your current region, @light stirrup?

[light stirrup]

Yes

[burnt stirrup]

I just want to let u know in advance that due to the bad ping situation in the game, I have decided to use VPN as a method to fix the problem.
The way it works is I start running vpn before I start a match in a country like Malaysia, and when I am waiting for the plane to take off, I turn it off.
However, I have been told that this is considered a suspicious activity and would like to get more info on that if possible.

[light stirrup]

I am from pakistani and i am living in pakistan also i have nothing to change

[night cloak]

@marble flicker ur region in settings
Go to settings scroll down if u see a region option it means u can change but if u don't see then nvm

U may get ban if use vpn

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @burnt stirrup.

[light stirrup]

I can send you screen shot of my region also wait for a minute@night cloak

[night cloak]

U sure u linked ur phone number or email?

Why is there such big inequality between mobile and emulator players tho? Like i have an mobile player in my team and he is higher tier than me. I get 4 kills and get +11 points he has 0 kills and still gets +11 points why tho? Like when we die early i got -35 and I’m Crown 2, he is Ace 1 star and gets -31 tf

[night cloak]

Kills do not make up your over all ranking, @night cloak. From what I know it’s kills, revives, damage, heals and maybe more.

[light stirrup]

@night cloak i have linked email but phone number is not linking

[night cloak]

Do you have a Pakistan phone number, @light stirrup.

[marble flicker]

@night cloak DNS changer

[night cloak]

It seems to be a parameter issue, @light stirrup.

Dns changer?

[light stirrup]

@night cloak yes

[marble flicker]

We use

[night cloak]

Kills do not make up your over all ranking, @night cloak. From what I know it’s kills, revives, damage, heals and maybe more.
@night cloak he had 0 revives and less damage than me thi

Dns changer doesn't have any problem

[light stirrup]

@night cloak ihave also tried others phone numbers but same issue

@night cloak how to solve this

[night cloak]

Parameter issue. Try again, @light stirrup.

[marble flicker]

Ok tq for information

[light stirrup]

@night cloak i am trying for more than a month same thing happen i reported this in feedback bug also but not solved till yet

[onyx dagger]

It can be because you're on Emulator and the other player is a Mobile player. So, He gets matched in an Emulator lobby. @night cloak
Also, Feel free to share your Feedbacks in #old.

[night cloak]

It can be because you're on Emulator and the other player is a Mobile player. So, He gets matched in an Emulator lobby. @night cloak
Also, Feel free to share your Feedbacks in #old.
@onyx dagger mobile players get more points in general. Like when he plays alone and dies early he gets less - than emulators usually do

[onyx dagger]

Did he survive more than you in the match, @night cloak?

And Yes that's what I said.

[night cloak]

Did he survive more than you in the match, @night cloak?
@onyx dagger no he dies when there were 60-70 people and i died when there were 50-60 people and still got more -

[onyx dagger]

Soo,

It can be because you're on Emulator and the other player is a Mobile player. So, He gets matched in an Emulator lobby.
Also, Feel free to share your Feedbacks in #old.

[night cloak]

I’m talking about the match he played with mobile players

Without emulator

[onyx dagger]

Probably he has done more damage in the match, If he doesnt have kills.

[night cloak]

Not really

[onyx dagger]

As Viasy said,

Kills do not make up your over all ranking. From what I know it’s kills, revives, damage, heals and maybe more.

[night cloak]

But as i also said he doesn’t have much damage and revives

[onyx dagger]

Heals count.

That can be the reason.

[frail urchin]

@normal isle talk here about your problem

[normal isle]

I want talk to owner here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @normal isle. Remember to read through #faq before asking questions in the support channels.

[normal isle]

Please help me to return my account thy closed in wrong why I have evidence and proofs

[polar marsh]

@normal isle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow goblet]

Hi guys i need your help, recently i refunded a UC worth 150$ after i tried to purchase new UC, there's a message pop out saying Purchase Dedcution, it deduct my UC and my debit card money. anyone know how to get away with "Purchase Deduction" message and without getting deducted.

[sick shale]

@hollow goblet Contact customer service for purchase related issues

[hollow goblet]

done and it doesnt answer to my question

[onyx dagger]

Did they reply?

[hollow goblet]

so i need to talk to someone who experience this before

[onyx dagger]

If not, Kindly wait for their reply patiently.

[onyx dagger]

From where did you purchase UC?

[hollow goblet]

in game..

[onyx dagger]

Are you sure?

[hollow goblet]

but i refunded

[sick shale]

@hollow goblet Making a refund isn't allowed, that's why

[hollow goblet]

now im unable to purchase UC

it keep getting deducted

[onyx dagger]

It looks like you bought UC from sites OTHER than MidasBuy and in-game, Before.
That is the reason why the UC is getting deducted from your Account.

[hollow goblet]

bruhhh @onyx dagger

[onyx dagger]

Yep.

Also, As Rebel said,

Making a refund isn't allowed

[polar marsh]

@topaz bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frank coral]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frank coral. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@frank coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tiny burrow]

Beta

[onyx dagger]

Do you want the BETA version, @tiny burrow?

[tiny burrow]

Yes ios

Can You help

[night cloak]

Here you go, https://web.gpubgm.com/m/download.html, @tiny burrow.

[mellow perch]

Hello PUBG mobile when is next crew challenge registration starting?

[night cloak]

No ETA, @mellow perch.

[mellow perch]

@night cloak I didn't understand! Can you elaborate?

[night cloak]

ETA stands for (estimated time of arrival).

[mellow perch]

Thanks
I thought end of terms and Agreement

I thought it arrived every 2and a half season

[night cloak]

No.

[wary tapir]

Help me i cant changes the county

[night cloak]

Screenshot of your basic settings please, @wary tapir.

[wary tapir]

@night cloak

[unreal bay]

when did tencent add unbin linked email in the game settings?

[wary tapir]

Can you help m @night cloak

[onyx dagger]

Accounts created in EEA region cannot change their region in-game, (Due to the laws), @wary tapir.

You can contact Customer Service in-game if you want to Unlink, @unreal bay.

[wary tapir]

So what now (any solution ) !

[onyx dagger]

Unfortunately, There isnt.

[wary tapir]

Ok thnks bro

[onyx dagger]

You're very welcome!

[drowsy geode]

Hello, the PUBG team. My account has been attended by Al-Sagheer for a long time, which is 10 years. I want to recover the account or reduce the duration of attendance because he is sick and is not good at playing illegal things.

[polar marsh]

@drowsy geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frigid umbra]

I am a YouTube I am playing PUBG MOBILE
My account was Banned
But I don't do any anti cheating
Please unban my account

I'd 5168675821

[polar marsh]

@frigid umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zinc plume]

Hey guys I need help regarding my pubgm account,someone hacked my Facebook and changed the passwords and stuff,Im still logged in with my one phone though,what can I do to get him removed and keep the account?

[onyx dagger]

Please contact Customer Servcie in-game about this as only they can help you with Account related issues, @zinc plume.

[zinc plume]

Ok thanks have a good day

[onyx dagger]

You too.

[iron thorn]

Crew new season coming date

[onyx dagger]

No ETA, @iron thorn.

[iron thorn]

@onyx dagger mean

[onyx dagger]

No Estamited Time of Arrival, @iron thorn.

[iron thorn]

@onyx dagger thanks

[onyx dagger]

You're welcome! @iron thorn

[uncut storm]

Merhaba

Türk mod varmı

[storm flume]

Please do not use languages other than English, @uncut storm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

Greetings!
Kindly state your issue, @uncut storm.

Feel free to join the PUBGM Turkish Server from 3.1 of the #735483472432594994, @uncut storm.

[modern swan]

When we will get the PMPL parachute skin?

[onyx dagger]

@onyx cairn ^

[echo spire]

Premium crate luck is 0

[onyx dagger]

Cant help it.

[onyx cairn]

Can't share links so I do it like that:

[zinc plume]

Bro I don't know if pubgm ingame support will contact me or be able to help me but like my hacked Account just got b@nned by the guy who hacked it

I have proof that I'm the original owner and everything do you think pubg will assist me to get the account back and unb@nned?

I spent more than $4000 on the account

[onyx dagger]

Feel free to share your Feedbacks in #old, @echo spire.

[echo spire]

I've got 2 gueranteed legandaries and they ....

[onyx dagger]

So your account is now banned? @zinc plume

[echo spire]

no thanks Kami it does not matter

[onyx dagger]

Alright then.

[zinc plume]

@onyx dagger yes unfortunately the guy who hacked it got it b@nned😭

[echo spire]

hackers being banned by pubgm for the rest of their life

[onyx dagger]

Kindly File Claim, @zinc plume.
Also, Contact Customer Service in-game about this.

[zinc plume]

Thanks.

[onyx dagger]

You're very welcome!

[echo spire]

GeneralPekka can you make another account?

Cause I have 2 accounts, dont know why lel

[onyx dagger]

File Claim option exist for a Reason, @vagrant tulip.

[zinc plume]

@echo spire I don't want to make a new account because I spent more than $4000 on that account

[onyx dagger]

Mind moving to a Discussion channel please. @echo spire

Feel free to share your Feedbacks about this in #old, @vagrant tulip.

[spring zephyr]

@echo spire Please move to a discussion channel if you don't need any support.

[onyx dagger]

If you did find any issues, You can share a Feedback, Or a Report, in #old, @vagrant tulip.

[storm flume]

Please avoid going off-topic, @vagrant tulip. You may have unrelated conversations in #chat.

Please refer to subpoint 2.12 in #faq for further information, @vagrant tulip.

[green ridge]

how to recover hacked account if someone hack account and unlink twitter. and link other account. but i have login email so how can stop other person to stop login?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @green ridge.

[green ridge]

what kind of option select

[sick shale]

@green ridge You can follow this conversation:

[tepid pollen]

Can anyone tell me the way to unban pubg account,which wad hacked and made it ban

[heavy vortex]

use #matches @cinder bloom

[agile canopy]

The server is Asia, and its saying it may have high ping. 🤔

And I have 20 ms in game

[onyx dagger]

In #matches. Not here, @cinder bloom

[modern swan]

@onyx cairn bro all these events are only for Vietnam Thailand Malaysia or for all regions?

[umbral canyon]

i never rechraged by midasbuy before , is it well secured and safe ?

[sick shale]

It is

[onyx cairn]

You need to check the in-game event section to see if it is available for your region as well, @NULLXD#9228.

[amber geyser]

Help me please

[night cloak]

Bro using gfx config file will account ban please tell ??

[amber geyser]

I have recovered a cargo element to an account which was misbuilt by Bigi company. I want to get the item back to my own account. Please help me. I paid a huge amount for this.

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[amber geyser]

You didn't understand what I meant. I shipped us to an account that was stopped by the company wrongly. I want to get us back to my account.

[fleet wolf]

I had the "ghastly gallery" event this morning, now it's disappeared. Is this normal?

[amber geyser]

Is there anyone to help me

[buoyant void]

Bro I'd was hacked

[amber geyser]

Are there officials here

[sick shale]

@amber geyser Can you elaborate please

[amber geyser]

@sick shale I paid an amount from (midasbuy.com) and shipped the redemption code to an account mistakenly suspended by PUBG. I want to retrieve the refund item and send it to my own account

[sick shale]

@amber geyser For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:
[e-mail]

[amber geyser]

@sick shale thanks

[onyx dagger]

Your Game account is hacked, @buoyant void?

[median urchin]

Hello my account has been banded and i was porches more than $2000 what can I do

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @median urchin.

[median urchin]

This is my results

Please help me to return back my account

[gray prawn]

How to purchase uc

[normal fulcrum]

@gray prawn Through in-game

[gray prawn]

@normal fulcrum in india

[normal fulcrum]

Midasbuy @gray prawn

[gray prawn]

@normal fulcrum midasbuy is not working

[ripe knoll]

i ve moved from sea to eu 2 weeks ago and i can t see region changing what can i do?

[normal fulcrum]

Contact customer support of Midasbuy @gray prawn

[gray prawn]

No India is shown in midbuy@normal fulcrum

[normal fulcrum]

i ve moved from sea to eu 2 weeks ago and i can t see region changing what can i do?
@ripe knoll The option will appear as soon as IP change is detected. You can change your region once in 60 days

No India is shown in midbuy@normal fulcrum
@gray prawn Contact customer support of Midasbuy

[ripe knoll]

oh,ok

but i ve changed flags does that count in the 60 days?

[normal fulcrum]

Flag doesn't determine which contry you're residing.
You can select any flag regardless of youe contry and region

[ripe knoll]

ok

[gray prawn]

When I selected India, I'm not getting pubg mobile@normal fulcrum

Any other top up websites?

[normal fulcrum]

Unfortunately, no @gray prawn

[fresh anvil]

My pubg acc was bannned for 1 day.. I thought i was banned for using gfx.. So i stopped using it.. Again i got 3 days ban.. Dont know why i got ban.. Im using emulator with emulator detected on

Someone help

[gray prawn]

I saw a top up website called SEAGM
There are many games to including pubg mobile to top up

[storm flume]

You can now access #emulator-chat and #emulator-support, @fresh anvil. Revert this at any time by sending .emulator in #481204134859505684.

[storm willow]

@gray prawn only use official website i.e https://www.pubgmobile.com/pay/ or ingame purchase via AppStore or playstore

[bright sapphire]

Can I talk to any moderater

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bright sapphire. Remember to read through #faq before asking questions in the support channels.

[bright sapphire]

When will bonus challenge become enabled in Nepal

[storm flume]

Please refer to this channel's pinned messages for further information, @bright sapphire:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Hello, dear developers of PUBG MOBILE, can you tweak a little the chances of getting mythical or legendary items, please. I invested about 30,000 thousand Russian rubles in this wonderful creation and opened about 500 cases, but I did not get a single mythical item. I also have a wish that you give me some kind of right to punish dishonest players, since I come across them very much. And so I think that we will be in the calculation, I help you punish not honest players, and you will give me a chance to drop mythical or legendary costumes. Regards, PUBG MOBILE player pecàdoRAVSAN (id 5277495685) to one of the most game developers in history.

[celest shadow]

Feel free to share your feedbacks in #old, @night cloak.

[tired hare]

How long is the VPN ban?

[storm willow]

You may ask such questions to ingame customer support.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tired hare.

[tiny burrow]

The beta you sent crashes every time I go in a match

[onyx cairn]

What's your device? @tiny burrow

[dense owl]

Hey, is the Crew Challenge discontinued?

[light stirrup]

@tired hare 10 min

[sick shale]

@dense owl No

[dense owl]

When will it start then?

[celest shadow]

No information or ETA, @dense owl.

[tired hare]

I lost my bonus challenge vouchers even though I didn't start a challenge

[tranquil estuary]

Why do i have 100 rp points??!

[dense owl]

I'm starting to think that they left Crew Challenge because of multiple hacker reports.

[heavy vortex]

@tranquil estuary After the rp gets maxed out.. The extra rp points earned are shown as that.

[tranquil estuary]

Why cant i use em

[onyx dagger]

Feel free to share your thoughts in #old, @dense owl.
Also, Crew Challenge will be back, Hopefully. Tho, No ETA.

[heavy vortex]

You can in redeem section of rp.

[tranquil estuary]

Why dont i have 10,000 ro

[heavy vortex]

The 10000 is shown in ranking and in plane in a match.

[night cloak]

Will my account get banned? One of my friends was recently banned so idk if this guy is behind it...

[tranquil estuary]

Why is it when i redeem black wings i cant redeem em

[heavy vortex]

Black wings? I don't get it. can u show a ss

[tranquil estuary]

Here

[celest shadow]

That is your additional Royale Pass points, @tranquil estuary. The plane shows that you have 10 000+ RP points because you are Level 100 on your Royale Pass. In a sense, 1 level is equivalent to 100 points; and you have 100 levels and that is equivalent to
10 000 RP points. In light of this, once you reach Level 100, you will start earning additional RP points instead to be used to redeem items in the Redeem section.

Is this clear enough for you?

[tranquil estuary]

Ooh ok

[heavy vortex]

As u can see you have 100 rp points extra.. they need to be 4700 more to redeem it

[tranquil estuary]

Yes but i am 100

[onyx dagger]

If you haven't done anything wrong (Like usage of 3rd party apps, Cheats Etc), @night cloak, You wont.

[heavy vortex]

extra rp points are counted

[celest shadow]

You have used 10 000 RP points to reach Level 100 on your Royale Pass, @tranquil estuary. You will need to either purchase additional Royale Pass points with UC or earn them by completing missions.

[tranquil estuary]

I dont gettt thiss! Ill send a ss

[heavy vortex]

you can see 2 100 right..

[tranquil estuary]

Yes i do

[heavy vortex]

the second 100 should be 4800 to redeem that outfit

[tranquil estuary]

Ok then why isnt it like hat

[heavy vortex]

you'll have to earn more rp points to redeem it.

[tranquil estuary]

How

I completed everyhting

[heavy vortex]

Opening crates, completing rp missions, or you can buy points directly.

[celest shadow]

This is your additional Royale Pass points that you can use to redeem RP crates or the outfit/headgear, @tranquil estuary. You can only gain additional RP points after reaching the maximum RP level; which is Level 100.

Royale Pass points can be purchased with UC, earned by completing missions or by opening crates.

[tranquil estuary]

Man pubg i hate this

[celest shadow]

You only have 100 additional RP points, and you will need an additional 4 700 RP points to redeem the outfit.

[green belfry]

Why bonus challenge is not available till now

[storm flume]

Please refer to this channel's pinned messages for further information, @green belfry:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tranquil estuary]

So i cant get blackwing for free

[celest shadow]

No, @tranquil estuary.

[tranquil estuary]

I need to buy it using uc now i get it

[celest shadow]

Yes.

[tranquil estuary]

Man 😠

[storm flume]

Please avoid going off-topic, @tranquil estuary. You may have unrelated conversations in #chat.

[shell kindle]

Need help i redeemed 100UC from bonus challenge my battle coins have been deducted but i have not yet received my 100UC in mailbox

[onyx dagger]

Please refer to this channel's pinned messages for further information, @shell kindle:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[shell kindle]

Pls help

🙏🙏🙏

[onyx dagger]

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, @shell kindle.

For this, Kindly contact Customer Service in-game.

[shell kindle]

@onyx dagger i did but didn't receive any reply

@onyx dagger can u pls tell me what to do

[gray prawn]

I'm not getting bonus challenge

[onyx dagger]

Kindly wait Patiently for their reply, @shell kindle.

[shell kindle]

@onyx dagger 😭😭😭😭

[onyx dagger]

Please refer to this channel's pinned messages for further information, @gray prawn:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[gray prawn]

@shell kindle how did u get Bonus challenge

[shell kindle]

@onyx dagger what is the maximum time?

[onyx dagger]

No ETA, @shell kindle.
But they will reply to you as soon as possbile, Hopefully.

[shell kindle]

@gray prawn today only i got bonus

[gray prawn]

How@shell kindle

[shell kindle]

@gray prawn i have no idea

[onyx dagger]

Mind moving to a Discussion channel please.

[gray prawn]

Are u an Indian player@shell kindle

[shell kindle]

Sorry

[onyx dagger]

Mind moving to a Discussion channel please, @gray prawn.

[shell kindle]

@onyx dagger pls let me know if u find something 🙏🙏

[onyx dagger]

As I said,

No ETA, @shell kindle.
But they will reply to you as soon as possbile, Hopefully.

[golden citrus]

I have problem

Any body can help me

[onyx dagger]

Hello, @golden citrus!
Kindly state your issue.

[rotund marlin]

Why can I never load into matches

I sit there for 10 minutes loading in only to be kicked back into lobby and it tells me the match server failed to to respond

This game is so bad

[onyx dagger]

Matchmaking takes more time when there are less players to play in a Mode, @rotund marlin.
Try changing the Map.

[rotund marlin]

Its not matchmaking I get in the match but it doesn’t load me in but I’m in the match

Then I lose stats and rank because of it

I restart my phone and restart the game 10 times and every single time I load in it kicks me out back to the lobby with the same message

[golden citrus]

My account is stolen

And the hacker ban it

[onyx dagger]

Kindly create a detailed report in #old, @rotund marlin. Please provide the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[golden citrus]

Can back my account

[onyx dagger]

Do you have access to your Game account? @golden citrus

[golden citrus]

I can but its bannd

Can you back it

[onyx dagger]

So your account is banned at the moment?

[golden citrus]

Yah

I dont use hack THE other guy is use it

[onyx dagger]

File Claim.

[golden citrus]

I try

[coarse berry]

My account banned , can I get pubg mobile email to file complaint

[golden citrus]

But not work

[onyx dagger]

Did they reply?

[coarse berry]

I did not use hacks

[onyx dagger]

There is no point in Mailing them about this, @coarse berry.
Kindly File Claim.

[coarse berry]

Where to file claim

[onyx dagger]

If they didnt reply, Kindly wait patiently. @golden citrus

[spring zephyr]

@coarse berry @golden citrus Check #faq 2.12

[coarse berry]

In game isn't giving me any productive result

[foggy zodiac]

How to report hacker

@lime juniper help

[storm grail]

My account for the band has been exposed for 10 years. Using the cheating method and I have not used cheating. Even the results of players playing a role prove that I have not used any method of cheating. I want someone to help me support to recover their account. Contact inside the game and did not answer ID 5138582674
Please resolve and thank you for your understanding

[spring zephyr]

Please don't mention community team for these.

[foggy zodiac]

@spring zephyr ok

[spring zephyr]

@storm grailRefer to #faq 2.12

[storm flume]

Hello, @foggy zodiac!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[foggy zodiac]

@spring zephyr hello bro how to put screenshots in website

[spring zephyr]

?

Explain in detail please.

[foggy zodiac]

Wait@spring zephyr

[latent kite]

Name=卄ONEY・YT
id =5329364173
Why pubg Mobile I'm banned for 10 year
Without using any third party software and cheats pls check pubg Mobile why reason to banned

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @latent kite.

[foggy zodiac]

How to put screenshots

@spring zephyr

[spring zephyr]

@foggy zodiac Use Imgur and share the link

[night cloak]

Can my account get banned if someone else in my team is cheating?

[olive dove]

@night cloak teaming up with a cheater could lead to account ban.

[night cloak]

But how would I know if he's cheating or not?

[olive dove]

If you do not trust his play, avoid playing with him/her.

[latent kite]

How to connect with customer support

[onyx dagger]

You can contact them via in-game settings, Or you can mail them, @latent kite.

[night cloak]

@olive dove what has trust got to do here?

[latent kite]

Mail id

[night cloak]

Doesn't matter if I trust him or not

[olive dove]

@latent kite
[e-mail]

@night cloak i said trust his play not him, if you suspect the way he plays the game, you should avoid playing with him.

[night cloak]

Same thing

What if he dies first every game before me

Or I leave game as soon as I die

??????

@spring zephyr

[hoary quest]

[halcyon haven]

Can someone help me

[spring zephyr]

Playing with cheaters to rank up will get you banned for 7 days with a tier reset.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @halcyon haven @hoary quest. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@spring zephyr what if they are randoms?

Or do you expect me to check everyone's gameplay in my friend list?

[spring zephyr]

@night cloak Report them and don't play with them anymore

[halcyon haven]

How to fix this?? Help me

[storm flume]

You can now access #emulator-chat and #emulator-support, @halcyon haven. Revert this at any time by sending .emulator in #481204134859505684.

[shell kindle]

Plss help i have redeemed 100UC from bonus challenge. My battle coins have been deducted i have nit received any uc in mailbox. Pls see

[neat osprey]

Help me , please ... I texted in support of the game but there’s still no answer 😢

I was playing from the guest ACCOUNT for a long time , but then I decided format phone memory , so as not to lose my acc I came to the decision to link Twitter. I entered all my data - mail and password and logged into the game again.. but what I saw ???!!! I can’t get in the game , there’s a message in the screen about creating a new acc!!! please help !! I need my account back!!!!
MY ID: 5212433238

[storm flume]

Please refer to this channel's pinned messages for further information, @shell kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[shell kindle]

Pls help me get my uc back from bonus challenge my battle coins have been deducted still i haven't received any uc

[olive dove]

@shell kindle
please refer to this message:
#questions message

@neat osprey
Guest accounts are saved on your device and not on the servers. unfortunately, once you formatted your phone memory, you lost the saved data of your guest account.

[glass carbon]

Hello. peace upon you I hope for help, my rating is Concor And the game does not enter me, the problem has not been brought up from day to day until now ... knowing that my competitors in the game are entering the match

my rating Conquerer

@merry sandal

[olive dove]

@glass carbon
what do you mean by "the game does not enter me"?
aren't you able to log in to your in game account?

[glass carbon]

No. ... Wait a long time to enter the battle

@olive dove

[olive dove]

you mean the matching time, got it.
Matching time depends on your matching settings, try to change those and see if the problem is solved.

[glass carbon]

غيرت يا محمد كل شئ لا تدخلني للماتش

[storm flume]

Please do not use languages other than English, @glass carbon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glass carbon]

I changed all possible settings, do not include me in the match, my competitors are ahead of me in the evaluation because my rating is 44 in the server @olive dove

[neat osprey]

@olive dove

I had a link to the mail, but the message about the recovery my account never came... I also tried to link to twitter ... maybe there is some chance to recover ?! where should I write 😢

[olive dove]

@neat osprey
your only option is to contact the customer support either in-game or through the email:
[e-mail]

[neat osprey]

@olive dove
Yes, I understand ... thank u 😢

[glass carbon]

I changed all possible settings, do not include me in the match, my competitors are ahead of me in the evaluation because my rating is 44 in the server @olive dove

[olive dove]

@glass carbon
when you play in high tier you get matched with your peers, so you have to be patient till match starts.

[glass carbon]

Give you my id on game

@olive dove

[olive dove]

@glass carbon
Apologies, i do not play that much, so i won't be able to share my game ID.

[glass carbon]

Some of the players above me in the rankings that enter the match, by points @olive dove

[olive dove]

Have you tried to start the match when they do?
in this case, you will have better chances to go against them and rank up to the top of the list.

[glass carbon]

Yes From last night, they did this, I don't get into the match. @olive dove

[storm flume]

Hello, @glass carbon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Is there a pubgm discord for cheaters? Like a discord server

[keen barn]

Hello sir pleased reply fast to my email

[sick shale]

@night cloak No, you can report cheaters through the form below:
http://cheater-report.pubgm.cc

[opaque plover]

1 week ago i redeemed uc from battle shop but i didnt recive uc but my battle coin lost
untill then no response from pubg i want my uc back i want to buy rp

why shoudnt you respond

[storm flume]

Please refer to this channel's pinned messages for further information, @opaque plover:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[charred mason]

Dear Team PUBGM

My account user id: 5845514292
Nickname : TANUSHGURJAr

Dear PUBGM Team my account was banned and I'm not satisfied with this .Because my account doesn't violent any of your guidelines. And i don't know but some how my account got ban so, please recheck it and recover my account and Unban it. Even you can check my stats and kd its all normal so plz check it
Team PUBGM

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @charred mason.

[charred mason]

What

[sick shale]

@charred mason Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[night cloak]

Can someone explain what's the use of support email when they just tell u to use ingame support?

[clear spindle]

The mail is for general enquiries.

[night cloak]

But they just reply with this

Or this is a fast reply and they will reply later?

[clear spindle]

If you have asked about the in game issues then it will redirect you to the game and for others you need to wait.

[tawdry basin]

Why our pubg profile picture so blurry?

[idle crescent]

when are u gonna fix the crash of friend list. i cant even open it properly.hell of bugs in every update

[storm flume]

Hello, @tawdry basin @idle crescent!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[rough river]

I want to unlink the Game Center from my account

[clear spindle]

@rough river Please refer to subpoint 2.5 in #faq.

[ancient otter]

Someone wants to ban my account and according to what they say they report 20 accounts a day, what should I do? Will my account be banned?

Pls help me

[clear spindle]

If you haven't violated the ToS of the game then there's nothing to be worried of, @ancient otter.

[dusky gull]

When will pubg unban in India?

[ancient otter]

@clear spindle But can I automatically get a ban for making 20 people a day?

[clear spindle]

Nope.

[ancient otter]

@clear spindle I'm playing on the Turkish pubg mobile server, so will there be any changes, for example, do I automatically ban the Turkish server?

[clear spindle]

I didn't get that question

[ancient otter]

@clear spindle So are there any changes from server to server?

[clear spindle]

No.

[ancient otter]

@clear spindle banning system?

?

[clear spindle]

Refer #735483472432594994 3.1 and join the Turkish server, they will be able to assist you.

[tired hare]

I lost my bonus challenge vouchers even though I didn't start a challenge

[visual hazel]

Hello

[onyx dagger]

Hi, @visual hazel.
Kindly state your issue.

That wont happen, @tired hare.
If it actually did happen for you, Feel free to contact Customer Service in-game about this.

[fading bloom]

Please Admins tell me when bonus challenge will be back

[onyx dagger]

Please refer to this channel's pinned messages for further information, @fading bloom:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[fading bloom]

@onyx dagger bro that pin msg is too old can i have new upadate about it

[onyx dagger]

Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions, @fading bloom.
Or let's say, It IS available only in some regions.

[manic dune]

yea

[summer osprey]

When will yall gone fix cheer park freezing/lagging when someone joins like it's been hard to play while it's freezing?

[heavy vortex]

@elfin canopy ^

[elfin canopy]

@manic dune Do not post unrelated media in this server.

[fading bloom]

@manic dune bro can you tell me please in which country it is available

[mossy rivet]

Hello pubg can I get free uc

[serene sentinel]

I redeem my 6000 battle coins in bonus challenge but uc not get

[mortal shard]

My friend is having sudden lags in Samsung j7 prime. What can he do now to decrease lag?