questions

[willow wren]

:(((((

[graceful silo]

@willow wren please contact Ingame customer support and follow this steps

@ember vigil Please Uninstall it and get it from another device. Sometimes it happens when important file is deleted by your device manager

[velvet hinge]

@willow wren do that bruh u may get Ur acc back

[graceful silo]

@mortal swift Feel Free To Share in #old

[ember vigil]

@graceful silo idid that and nothing happened

[polar marsh]

@stiff tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[willow wren]

@velvet hinge where i can tell

ingame costumer?

[velvet hinge]

@willow wren yes

[vapid sail]

@velvet hinge where i can tell
@willow wren

Go to Settings then you will find Customer Service down there

[deep geyser]

My friend pubg and Facebook was stolen, now he got back The Facebook account but when he try to conect it says : "Account has been logged în with newer version of the game. And can no longer log în with an older version. Please update to the newest version". Please help! I have proof îs his account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @deep geyser.

We provide support only for the global English version of PUBG MOBILE here, @stoic rune.

[deep geyser]

Customer service îs bad

[vagrant forum]

They are the only ones who can help you with account related issues, @deep geyser.

[steep cradle]

Hi is it normal for PUBGM to crash while in game? Like these past few days it lags, freezes, and stutters alot. It’s even crashing for like 2 times each game I play, how do I Know the problem?.. it’s kinda annoying because everytime there’s an enemy or we’re surrounded by it, it’s acting uo 😦

[deep geyser]

Yeah but îs no option with "newer version login issue)"

[storm flume]

Hello, @steep cradle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[olive dove]

@deep geyser
What is the type of the device you use?

[stoic rune]

Give me pubg kr discord server

Support link

[deep geyser]

@olive dove my friend not me, he is ussing a Mate 20

[olive dove]

@stoic rune i am sorry but we do not have such information, you can try to reach out to them through customer support email.

[mossy bough]

I am having a bug while using gyroscope my aim will go upwards even if i dont shake my device

[storm flume]

Hello, @mossy bough!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[olive dove]

@deep geyser
Ask your friend to follow these steps:
1- go to settings, Apps, PUBG MOBILE.
2- press on Storage.
3- clear data, clear cache.
4- uninstall the game.
5- download then install a clean version of the game from the play store.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[agile tangle]

When will pubg unban in india.Tencent is chinese trash

!

?

[night cloak]

not a trash bro

[agile tangle]

It is bro

They loot us

[night cloak]

tencent is one of the biggest gaming company

[agile tangle]

But chinese looters

[night cloak]

looters..?

[agile tangle]

Codm gives free skins

[night cloak]

pubg kr also give many skins

[agile tangle]

Yes but global version is trash

[storm flume]

Please avoid going off-topic, @agile tangle @night cloak. You may have unrelated conversations in #chat.

[agile tangle]

Machete 2.0 also looks chinese bot

[night cloak]

this is pubgm support lol🙏🙏🙏

[agile tangle]

I dont care.Bring back pubgm in india

[night cloak]

bot may help u🤣🤣🤣

[agile tangle]

Which country you from?

[night cloak]

👍👍👍👍

[spring void]

Enough offtopic here, next offtopic message is a mute.

Only use this channel if you need support

[devout blade]

Why is there no separate lobby and game graphics settings although it was mentioned in the patch notes

[spring void]

The option is available on some devices.

[devout blade]

Can we expect that settings change soon? I hape 90 fps options but need separate graphic settings for lobby and game

[sick shale]

@devout blade This feature is currently in beta, and available for certain devices/accounts for now.

[devout blade]

Oh ok thanks! One feature waiting badly for 😁

[sharp vigil]

I need help with my account

[night cloak]

Please elaborate, @sharp vigil.

[sharp vigil]

@night cloak my account linked facebook,twitter,gmail
The twitter is hacked i need to unlink it but the stealer is opening the account and don't let me unlink

[night cloak]

Wait patiently for him to go offline.

[sharp vigil]

He is offline and i can open the account and make unlink but he will re open and the unlink will be canceled

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sharp vigil.

[sharp vigil]

The support in game settings?

[olive dove]

@sharp vigil try to follow this conversation. In addition to that, try to contact twitter customer support to handle your account issue.

[sharp vigil]

@olive dove thx bro vry much❤

[tired thorn]

My Buddy @『Bhc』Homcide#5275 had his Facebook account stolen by a hacker. This dude is now is sending other people a link to sketchy free uc site. My friend accidentally hit his finger print / home button and it automatic logged in and he got kicked from game and account.

[olive dove]

@tired thorn you can report the compromised account through in-game report system.

[tired thorn]

He cannot log in through Game Center on iOS anymore either even tho that account was linked

He is now using a Guest account

[olive dove]

He can contact the customer support through the login interface, which appears when the game starts before logging in.

[tired thorn]

Ok I will have him do that

[nova ore]

Why pubg MOBILE is not solving problems

I am truble of this pubg MOBILE support

So bad response

[olive dove]

@nova ore how can we help you?

[wind frigate]

Can I get to know what graphics does iphone 12 pro support, I am thinking to buy one so getting info @olive dove

[nova ore]

@nova ore how can we help you?
@olive dove I have 1000 battle coins then I gone to bonus challenge redeem page I clicked on 100 uc but I didn't get any message on in game mail please help I need my uc back. please get back my 100 uc
MY character name - Mr٭『ĞK』
I'd:-5475164789

This problem was started on 19th October 2020 I have massage so many times on in game support and discord also no response

[wind frigate]

@olive dove I didn't got reply of pubgm graphics support in iphone 12 pro

ultra hd and 90 fps too?

[sand path]

@wind frigate no 90fps

[olive dove]

@night cloak you can contact the ingame customer support for further assistance.

[sand path]

The display is only 60Hz.

[wind frigate]

@sand path so 60fps? in ultra hd?

[sand path]

Please YouTube that.

[wind frigate]

k sorry

[urban zenith]

@bold siren need help

someone help

someone hacked my account now he linked his twitter account to my account

[nova ore]

Reply me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @nova ore.

[nova ore]

No response from them from 10 days> Please contact the customer service via the in-game settings for further assistance, @nova ore.
@storm flume

[urban zenith]

no response from in game support thats why i came here

[nova ore]

In game support are not resounding us

[olive dove]

You need to be more patient, unfortunately we can't do anything about it.

[nova ore]

Pubg MOBILE is doing scam with us

Will pubg MOBILE help us or not

Bones challenge Redeem page scam

[urban zenith]

pubg mobile cant even add a live chat support many of us lost our accounts becuz of hackers

[nova ore]

Reply now

[thin halo]

@nova ore Please refer to this message : https://discordapp.com/channels/393088095840370689/481200416349224980/767294567606910996

[empty depot]

Hello, help me please! Why sniper mode is avaliable only on Erangel map? All maps are downloaded

[nova ore]

Why pubg MOBILE support not replying me in ingame support

How should I contact pubg MOBILE main person for help

Reply me

[split rivet]

Hello everyone can you pls report this hacker 5336370530

[storm flume]

Hello, @split rivet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[olive dove]

@empty depot
sniper mode is only available in Erangel map, it has been always like that.

[nova ore]

Reply me

[olive dove]

@nova ore
we did several times, please stop spamming, you need to contact the in-game customer support and be patient about it.

[nova ore]

@nova ore
we did several times, please stop spamming, you need to contact the in-game customer support and be patient about it.
@olive dove I am not scamming but I have invested more then 10 lakh rs in the game for uc but pubg MOBILE respond is not good

Pubg MOBILE is not trustabal now for me no help from in game support and discord also

[glossy sable]

What is your issue again?

[nova ore]

I have 1000 battle coins then I gone to bonus challenge redeem page I clicked on 100 uc but I didn't get any message on in game mail please help I need my uc back. please get back my 100 uc
MY character name - Mr٭『ĞK』
I'd:-5475164789

[glossy sable]

Oh, Battle Points.

Read the pinned message.

[nova ore]

From 10 days I am waiting

[glossy sable]

Read the pinned message.

[nova ore]

No response from pubg in game support

[empty depot]

Hello, help me please! Why sniper mode is avaliable only on Erangel map? All maps are downloaded

[glossy sable]

Are you reading my messages or are you just complaining without caring for the answer?

That is normal, @empty depot.

The Arcade modes are only available in Erangel.

If you are lucky, Quick Match sometimes takes place in Sanhok.

[nova ore]

Are you reading my messages or are you just complaining without caring for the answer?
@glossy sable ya I am reading but I need help as soon as possible fast service

[olive dove]

@empty depot
I did answer you here earlier:
#questions message

[empty depot]

Thank you

I from Russia

[storm flume]

gk#0990 was muted | Please refrain from constantly coming back with the same issue when you already have been answered several times. In your case, you have to wait until the Bonus Challenge is reinstated in-game. That will take some time, so please be patient. If you ask again when you get unmuted, you will be considered as trolling and suspended from the server.

[glossy sable]

You are welcome, @empty depot.

[trim adder]

I want to ask why can't I add an email? What is the problem?

[empty depot]

All the best my friend

Good buy

[lofty flax]

I am Unable to login to my account
Its showing your account has been disabled for violation of PUBG Mobile Guidelines
But i had not Done Anything Wrong On my account i follow Every Guidelines and Terms Carefully
Thank you.
ID : 5251234447
PUBG Nickname :『PG』JASOOFメemail: [e-mail]

[distant relic]

Help

[polar marsh]

@lofty flax:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[heady parrot]

peace upon you
Why did I get my name beside the word
Integrity: 60 ؟!....🚷

[neon cliff]

:?

[night cloak]

Is game of peace pubg

[neon cliff]

i have no clue sorry i cant help.

u can ask any mod whos online :/like proplays or lily

[marsh kraken]

@night cloak No, Its clearly a new version made for China

[celest shadow]

That's your Merit, @heady parrot. Please click the "?" for more information.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[heady parrot]

@neon cliff

[neon cliff]

what about it xd

[night cloak]

@storm flume just asking

Can we join a team of pubg global from game of peace

[neon cliff]

:?

[vagrant forum]

No, @night cloak.

Consider them two different games.

[night cloak]

@vagrant forum ok was going to install thanks

[heady parrot]

?

[night cloak]

@vagrant forum ok was going to insta thanks
@night cloak install

[neon cliff]

@heady parrot what should i do with those stats dude

[heady parrot]

Prove that I am not hacker @neon cliff

[neon cliff]

lol tbh u can give the stats from another ID or another server

[heady parrot]

.

[vagrant forum]

Your account was banned, @heady parrot?

[heady parrot]

@vagrant forum no

[neon cliff]

like for me i have player over 500 matches in Eu 3 KAD 32% headshot if someone reports me and i get banned i can send the stats of asia where i played less :)@heady parrot

[marsh kraken]

@neon cliff don't interfere when a staff member is helping

[heady parrot]

@vagrant forum no

Show me the mark of integrity 60 @vagrant forum

[neon cliff]

:/ im just sharing my thoughts i think its allowed

[tired thorn]

Friend got Facebook account back but this comes up when he tries to login

[vagrant forum]

Do you mean merit, @heady parrot?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tired thorn.

[tired thorn]

 he deleted the game and reinstalled it and it’s still saying the same thing. He has the newest version how can he not login

[marsh kraken]

@tired thorn We can't help for account related issues only Customer Service can help

[heady parrot]

@vagrant forum yes

🚩Fire『X』.
THE CLAN
integrity 60

😒

[celest shadow]

Please refer to the following for more information on as to why your Merit was reduced, @heady parrot. Misconduct will affect Merits in the following ways:

▫️ Teaming up with a cheating player (detected by the system): no penalty on 1st offense, but if there are multiple offenses within 7 days, then each subsequent offense will result in a 15-Merit loss.

▫️ Killing Teammates (detected by the system): 20-Merit loss on 1st offense. If there are multiple offenses within 7 days, then the 2nd offense will result in a 30-Merit loss, and each subsequent offense will result in a 60-Merit loss.

▫️ Killing Teammates (detected by the system and reported by teammates): 20-Merit loss on 1st offense. If there are multiple offenses within 7 days, then the 2nd offense will result in a 30-Merit loss, and each subsequent offense will result in a 60-Merit loss.

▫️ Cheating (detected by system): account banned and a 60-Merit loss for each offense.

[heady parrot]

@celest shadow I didn't do any of this

[vagrant forum]

Click on the little '?' icon that appears next to the Merit. It will show you when and why your merit was deducted.

[heady parrot]

Ok @vagrant forum

[prime hazel]

Silences look hella thick and chunky and when you pan around a weapon with the silencer attached in the menu it removes you out the menu

Any idea how to stop this?

[marsh kraken]

@prime hazel can you explain in detail?

[prime hazel]

So, in the team deathmatch loadout thing you can equip silences to your weapon. When you do and exit out of the equip section so you can like look around the weapon the silencer looks too big and when you move around the gun it takes you out the load out thing

[warped parcel]

Is seagm legit way to buy UC?

@prime hazel can you share a video in #media?

[marsh kraken]

@prime hazel I suppose it's a bug. Feel free to report in #old

@warped parcel No, i suppose the only legit ways to buy UC is Midas buy and In Game shop

[rare shore]

Is seagm legit way to buy UC?
@warped parcel they are legit and provide required services. But, they are not the official sellers. Only Midasbuy is the official website

[warped parcel]

Since Pubg is banned in India, i was checking youtube on how to buy uc, came across so many videos saying to buy from seagm

[marsh kraken]

@warped parcel We don't recommend it.

[warped parcel]

Ok, thank you

[rare shore]

I bought UC from there earlier on. They were legit in delivering it. Also, got in-game mail. But, yes they are not official and not recommended.

[celest shadow]

Hello, @warped parcel. We recommend that you purchase your UC from the in-game shop or through https://www.pubgmobile.com/pay. SEAGM does provide with UC recharge services, however it is not an official method of purchasing UC; hence why we do not recommend it at the moment.

[warped parcel]

@celest shadow both are unavailable at the moment in India, that's why i checked about it. Anyway, thanks for the response.

@rare shore ok, thanks for the reply 👍

[rare shore]

The problem in India is that most favourable methods for purchase are blocked which leads to people looking for third-party websites. Hopefully, everything gets sorted and we have a peaceful game back.

[surreal turtle]

What's this? I'm from india. Can't able to buy this prime?

@celest shadow @vagrant forum

[trim adder]

I want to ask why can't I add an email? What is the problem?

[devout quartz]

They ban us for wanting to play in a better quality, something that the official emulator does not offer

[celest shadow]

The e-mail/phone number link feature is still on beta, @trim adder. Feel free to report this in #old.

[storm flume]

You can now access #emulator-chat and #emulator-support, @devout quartz. Revert this at any time by sending .emulator in #481204134859505684.

[surreal turtle]

What's this? I'm from india. Can't able to buy this prime?
@surreal turtle

@lily

@celest shadow reply

[celest shadow]

Did you change your in-game region, @surreal turtle?

[formal trench]

Hi is here anyone who can help me with my i game purchase?

I just purchased 600 UC and payment was successful but UC is not in my account

[thin halo]

What methods you used to purchase them, @formal trench?

[vagrant forum]

Please contact the in-game customer service, @formal trench.

[formal trench]

Ok thanks I will delete pic just in case

[thorn glacier]

I would like to know if there are any updates on the US Bonus Challenge Redemption problem? Thanks.

[crimson spoke]

Hi

[sick shale]

@thorn glacier No information, be patient please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crimson spoke. Remember to read through #faq before asking questions in the support channels.

[thorn glacier]

@sick shale Thanks man. I am beginning to think that PUBG does not care lmao 🤣🤣🤣.

[sick shale]

@crimson spoke Watch your language, don't bypass chat filter

[night cloak]

My ping is very high. That's why I wanted to use VPN. But if I use VPN, will I be banned my Pubg account ?

[slender wharf]

We do not recommend the usage of a VPN, @night cloak. Having higher ping can come from either your ISP/internet having higher traffic than usual, or your connection to the servers is slow.

[night cloak]

Thanks for your Suggestion !

[fallow token]

i don't have Ghastly Gallery event ?

[sick shale]

@fallow token What's this event

[feral tartan]

Help?

[sick shale]

@feral tartan Try to do a routine repair then disable it again

[feral tartan]

Your soul mended off again and the shadows are still open

When the game starts the shadows hurt again

[sick shale]

Can you elaborate please

[feral tartan]

Shadows are turned off in game graphics settings

[celest shadow]

Hello, @feral tartan. Can you please send a screenshot of your graphical settings?

[feral tartan]

the game starts with the shadows open even though the shadows are off when the game starts

[celest shadow]

Please send the screenshot I requested, semihk.

[night cloak]

@feral tartan send the screenshot of your graphics settings

[feral tartan]

When the shadows are put open and brought back and then closed, they are corrected in a new game, the shadows are open again

[stone pendant]

How much that will take?

[night cloak]

@stone pendant the time mentioned on the screen

[stone pendant]

But I don’t know how much🙇🏻‍♀️

[stone pendant]

1 year? or 10

[night cloak]

@stone pendant 10 years

[stone pendant]

Nice 🤦🏻‍♀️

[night cloak]

@feral tartan try repairing your game

[feral tartan]

@Lily

[stone pendant]

Did the new season they will unbanned all the accounts?

[feral tartan]

I did it, it just doesn't work like this on my account

[night cloak]

No, they can’t

[olive dove]

@feral tartan please be patient, Lily will respond to your question when becomes free.

[night cloak]

@stone pendant you have to wait untill the time period ends

[olive dove]

@stone pendant
banned accounts for violating the game terms of service will remain banned for the indicated periods.

[mint night]

Hi, I have shipped the iTunes card for 1000$ to my account and when i enter to pubg mobile to buy it gives me a note : unable to pay as your account may be at risk!(1138) I can't buy from the game please, I want a solution

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mint night.

[night cloak]

@mint night did you get any other error message?

[mint night]

no just this note

[night cloak]

Did you try repairing your game ?

[mint night]

note : unable to pay as your account may be at risk!(1138)

yes

[feral tartan]

Is there anyone who can help?

[olive dove]

@night cloak his question has been answered, please move your discussion to #pubg-mobile

[night cloak]

@olive dove i’m asking him coz it happened with me before. So, that i can answer him

[celest shadow]

Can I have the screenshots in English, please, @feral tartan?

[mint night]

I am tired of waiting, I want a solution

[feral tartan]

Yes

[night cloak]

@mint night in game customer service not gonna help you. I was having the same issue. They gonna say you to talk to apple regarding your itunes card. Better post your problem in #old also, wait for sometime and try again

[mint night]

I talked to Apple customers and they said the problem with the game

[night cloak]

Yeah, that’s the thing bro. Wait for some time and try make purchase again.

[mint night]

And the agents of the game told me the problem is not from us

[celest shadow]

Can you try clicking the "Reset Screen" option, @feral tartan?

[celest shadow]

May I also ask if shadows appear in Classic mode, @feral tartan?

Thank you very much for the screenshots.

[mint night]

I cannot join the two together in the same conversation, unfortunately, is there a solution, because I have waited more than 3 weeks?

[feral tartan]

I tried it didn't happen

You're welcome

[night cloak]

@mint night post your problem in #old may be they will fix it soon. For now you can try using https://www.pubgmobile.com/pay/

[feral tartan]

there are shadows in classic mode

[rapid crown]

@mint night ho I know this error message

[celest shadow]

Does the shadows only appear in TDM and not classic mor, @feral tartan?

Oh, all right.

[rapid crown]

@mint night the card have already been used

[celest shadow]

Can you please log out of your account, click Repair and proceed by clicking the Routine Repair option and wait for it to repair your game and see if that fixes it, @feral tartan?

[feral tartan]

the game starts, shadows start, it gets better when it is turned on and off from the graphics section, then there are shadows again in a new game

the shadows seem to restart with every game

I uninstalled and installed the game 5 times and fixed it many times.

@celest shadow the shadows only happen on my account and when i log in with another account it is ok

[celest shadow]

Can you please post this in #old, @feral tartan? Please include a detailed description of your issue and the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[feral tartan]

the game starts, shadows start, it gets better when it is turned on and off from the graphics section, then there are shadows again in a new game
İd=5711014094
Device= xaomi not8 pro
Wifi
Türkiye
Lily can you send it? I can't send

[storm flume]

Please do not use languages other than English, @feral tartan. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@feral tartan You can edit your message

[feral tartan]

What?

[sick shale]

@feral tartan You can edit your message in #old if you want to add more details

[feral tartan]

I don't know how to do it. Can you give an example?

[sick shale]

@feral tartan Tap and hold the message then click on Edit

[feral tartan]

Tenks

[storm flume]

Please do not use languages other than English, @vast turret. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vast turret]

Hello, I would like to know the steps to follow when your pubg mobile account has been stolen.

[stone pendant]

Can we petition for this?> @stone pendant

banned accounts for violating the game terms of service will remain banned for the indicated periods.
@olive dove

[polar marsh]

@stone pendant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

@vast turret
Is it your account or your social media which grants you access to the game that has been stolen.

[olive dove]

Yes, which one?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @@vast turret.

[fallow token]

@sick shale

[sick shale]

@fallow token Where did you get this screenshot?

[heavy vortex]

#news

[sick shale]

@fallow token This event is available in specific regions only, (Probably NA)

[potent heath]

Why isnt #discord support in my thing

Wtf

Is this a bug

[sick shale]

@potent heath Make sure this arrow is pointing downwards

[potent heath]

It is

[polar marsh]

@fluid flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid sail]

Someone stole my account and I managed to get it back, but I have a problem

help me pls

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @placid sail.

[thin girder]

i got to conquerors, what does it give me?

[placid sail]

help pls lzzy i cant login in my account

[thin halo]

@thin girder conqueror title, conqueror lobby effect (1 season), conqueror frame.

[placid sail]

My account was stolen while I restored it

[thin halo]

Please contact the customer service via the in-game settings for further assistance, @placid sail.

[placid sail]

I want to cancel the theft report because I recovered it

I wrote to them a week ago, no response, no response, no response, and now I myself managed to restore my account and now I cannot log in

Do you want my account to be blocked 10? Years

[thin halo]

@placid sail What do you mean you cannot log in?

[potent heath]

Can someone give me the link to this discord

[thin halo]

@placid sail You have to contact customer service for that.

[potent heath]

I cant see my #discord support

[night cloak]

@potent heath #discord

[placid sail]

And the response will come after 20 years? When my account was stolen a week ago, there was no response

[thin halo]

@potent heath Can you see it now?

[potent heath]

@night cloak i said it doesn't work

@thin halo No i think if i rejoin ill see it

[heavy vortex]

Because the in game customer support can only help with account related issues.

[placid sail]

thisis the answer for any qutstion

then close discord

My account has been stolen = Call in-game support
I cannot access my account = Call in-game support
In-game support = no response
Go to hell = Ahmed

[night cloak]

@placid sail re-install the game

[thin halo]

We do not have the ability to recover your account. Please contact customer service, @placid sail. Your toleration is highly appreciated.

[placid sail]

@night cloak then ?

[night cloak]

You can be able to login again

[placid sail]

ok dude thx for help i will try

@thin halo At least make a suggestion, not always as usual. Go inside the game

[thin halo]

Okay :)

[placid sail]

I want to cancel the report I submitted that my account was stolen because I restored my account

inside the game ? xD

[night cloak]

@placid sail lol, chill buddy

[little sinew]

hi

[polar marsh]

@little sinew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid sail]

I still have the same problem

yes but still i cant login in my account Because the account has been logged in with a newer version

[night cloak]

You’ve been advised multiple times repeating yourself does not change the answer given.

[polar marsh]

@crisp elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shut dagger]

@placid sail bro update game

[placid sail]

@shut dagger last upgrade

[graceful silo]

@placid sail Goto Your Phone Settings And Find Pubgm App And Clear All The Cache & Data And Install Fresh Version

[warm pilot]

ok so the creator of the room can set whether others participants can inv to room or not?

[cinder basin]

Good morning

Can I have some help

[pearl notch]

My battle point cut but I don't get UC why ?

[sick shale]

@warm pilot Only the owner can invite players

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @pearl notch.

We are unable to provide assistance if you do not ask a question or state a problem, @cinder basin. Remember to read through #faq before asking questions in the support channels.

[cinder basin]

How much they take to reply in game assistance ?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @cinder basin.

[honest girder]

Those Hacker are still in conqueror lobby and pubg team is doing nothing

[storm flume]

Hello, @honest girder!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cinder basin]

Please refer to subpoint 5.4 in #faq for further information, @cinder basin.
@storm flume
Okay but usually it takes how much times ? So I can remind them

[honest girder]

I have reported more than 100 times but they are still free to play, why? Because they pay for hacks. Or pubg sell hacks.

[cinder basin]

@sick shale

[sick shale]

@cinder basin I don't know exactly, you can contact them again. It depends on your situation and the amount of support requests they receive

[honest girder]

It's been 25 days of reporting but nothing changes. How a normal player can take 65 % headshot in conqueror lobby. I was pushing a rank and I have been killed by them several times. Pubg is doing unfair with us. I am fed up 😭😭

[cinder basin]

@sick shale I can’t contact them again

[sick shale]

@honest girder They will be banned eventually, feel free to report them through the form below if you have an evidence
http://cheater-report.pubgm.cc

@cinder basin Why not

[cinder basin]

I can’t type in the conversation

[sick shale]

@cinder basin Wait a bit more, you just contacted them yesterday...

[honest girder]

Seriously?? Who have time to report to take ss and report every time. Why does not report buttun work which is built in pubg. Pubg should not allow any Hacker in game. They should investigate who are in conqueror lobby. No need to report every time. Pubg knows there is a hackers and they do nothing, because they pay to pubg right???

[stoic rune]

Give Atleast tier protection for ace star players against these lame hackers and team up player

[sick shale]

Feel free to drop your suggestions in #old

[stoic rune]

No response there btw

[sick shale]

@stoic rune It will be reviewed by the team.

[honest girder]

ValiantGangYt this is my id. I have done conqueror in na. There was also many hackers Nd i reported them everytime. But nothing changes. In middle east fpp the server is full of hackers in all lobby of conqueror. Plz do something no need to report every day. Pubg team just check the conqueror tier every day. Thank you

[storm flume]

Hello, @honest girder!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Your feedback is much appreciated in #old, @honest girder.

[novel brook]

This guy is a thieving hacker who stole my account and took off my social media

[night cloak]

You may contact in-game support for account related issues, @novel brook. Remember account security is your own responsibility.

[novel brook]

They are no help they tell me to log into my social media account but he has removed my account

[night cloak]

You may contact in-game support for account related issues, @novel brook. Remember account security is your own responsibility.

[novel brook]

Yea you said that already

[night cloak]

Just outlining some keywords so you understand. In the future remember to take better care for your account “free UC” or “free in-game items” are more then likely scams.

[novel brook]

So I pretty much lose the money I spent on that account

[kind jacinth]

Help please 🙏🏻

I lost access to my email linked with game and i want to change it , i have all proofs that i own this account

[hidden wedge]

Whenever i fire or open scope this happens

5394868282
Device iphone 12 pro
Wifi
Country Saudia Arabia

[neat oracle]

Hello i am wondering if i can restore a very old S1 acc

I have forgot my email an password

This is the only proof of me owning it

[topaz trellis]

Something is wrong with bio I put something and it erases and goes to the same thing that erased 😒 any help? Or do I have to report it to the #old ?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @kind jacinth.

[night cloak]

please provide this information in #old, @hidden wedge.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @neat oracle.

[night cloak]

try making your bio shorter, @topaz trellis.

[kind jacinth]

???

[night cloak]

is the email yours, @kind jacinth?

[kind jacinth]

Yes sir

But I lost access to it like i cant sign in

[night cloak]

Currently you cannot unlink your own email, it may be added in the future.

[crude mulch]

Hi I am from India my pubg account was hacked please help me

Hi I am from India my pubg account was hacked 2 week ago hacker playing with my I'd please tell me how recover my account
Pubg id-5157520857
Character name - BEAST天ROHIT
:😭 😭 😢

[vagrant forum]

Please contact the customer support for the respective social media account which was hacked, @crude mulch.

[topaz trellis]

It is short lol

[vagrant forum]

Is it shorter than 30 characters, @topaz trellis?

[night cloak]

May I ask what you’re trying to type in, @topaz trellis?

[crude mulch]

@Ruka how??

[rigid yoke]

Sir I redeem 3000 coins but not getting 300 uc sir help me I redeem on 26 October 2020

[storm flume]

Please refer to this channel's pinned messages for further information, @rigid yoke:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rigid yoke]

@vagrant forum

[night cloak]

I've downloadedpubg from website with using vpn without vpn I cant so after opening it I have got a msg that error occured by loading resources than I connected it downloaded something like 1/14 but cant download the maps

So I have to do routine repair and then after connect to a dns na?

@vagrant forum

[vagrant forum]

Yes.

[night cloak]

Hmm which u have gave in #735483472432594994 that I have to download ?

Bd after routine repair it will download no interruptions? With connecting dns ?

[vagrant forum]

Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1, @night cloak. It should work fine.

[night cloak]

Ohh

Tq 👍

[rigid yoke]

@vagrant forum help me I post my problem

[night cloak]

Please refer to this channel's pinned messages for further information, @rigid yoke:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

Answered here.

[rigid yoke]

@night cloak why I didn't get uc please say

[night cloak]

Refer to this message, <#questions message>, @rigid yoke.

[grim tangle]

@haughty willowOBILI hi

[grim helm]

Does someone know if this mode will be added?

[loud swallow]

Pubg iOS beta link pls

[rigid yoke]

Sir I redeem 3000 coins but didn't get 300 uc why help me please I have proof

[graceful silo]

@rigid yoke Please Read Pinned Message

[rigid yoke]

@graceful silo say me the problem please

[graceful silo]

@rigid yoke We would like to inform you that the Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions to make our players experience a great gaming environment. We request you to please be patient and stay tuned to the game as it will be available soon.

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.

[rigid yoke]

@celest shadow mam I have proof please give me uc if ur can faster

[runic moon]

sir please help me to unlock my account

[rigid yoke]

@graceful silo if I will get uc or not sir please give in end of this season please help me faster then u can ❤️

[sick shale]

@north terrace #questions message
No need to promote your channel, please

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rigid yoke.

[sick shale]

@runic moon Is your account banned?

[north terrace]

Rebel that was not the intention and i can promote my channel through other medium I saw a video I had no idea how to contact pubg for same

[runic moon]

yes sir @Renel

[polar marsh]

@runic moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[north terrace]

Also @sick shale if you are aware how its done just let me know that

[sick shale]

@north terrace Open the link I sent

[north terrace]

@sick shale Thanks

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rigid yoke]

@storm flume but I don't get any reply

[graceful silo]

@rigid yoke Please Be Patient it's takes sometime to respond

[sick shale]

@rigid yoke Wait for the answer patiently, anyways all eligible players will receive their UC as soon as possible.

[rigid yoke]

@graceful silo I'm waiting from 30 min

[graceful silo]

@rigid yoke you'll get response in 48 hours

[rigid yoke]

@sick shale ok @graceful silo ok

@sick shale sir I

[sick shale]

@rigid yoke Stop repeating same questions please, only customer service can help you with this issue, we can't do anything sorry

[night cloak]

@sick shale bruh I cant move my eye button

I only in lobby

Nd when jumping from the plane after landing I cant move my eye button

[rigid yoke]

@sick shale now u can help or not say that sir

[night cloak]

No we cannot only in-game support can, @rigid yoke. You may move channels.

Pls ans my question

Could you send a short hand cam video of it happening, @night cloak?

Hmm I will play match than I will give ok ?

[devout sail]

When Pubg Unban In India

[night cloak]

Take you time thank you, @night cloak!

[mint crag]

@everyone any redeem code for car skin??

[night cloak]

No there is not, @mint crag.

[devout sail]

@rigid yoke when Pubg Unban In India

@night cloak when Pubg Unban In India

[mint crag]

@Viasy tq bro if you found anything message me bro about redeem codes

[rigid yoke]

@night cloak in Game support is not replying sir why ? And there not showing the bonus challenge support report

[night cloak]

I believe this answers your query, @rigid yoke.

for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.

[rigid yoke]

@night cloak tq sir

@night cloak sir I don't get uc in 48 h I will come back

[night cloak]

I’ll give you the same answer.

[cunning imp]

#questions I have lost my battle coins on October 23/2020 ,I want my Battle coins

[rigid yoke]

@night cloak ?? Sir

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cunning imp.

[nimble junco]

How to complete go for PMGC team challenge I have completed squad matches and untick automatching but it is not working

[cunning imp]

#questions @storm flume I've contacted the customer via in-game, but they not given any Answer

[rigid yoke]

@cunning imp same to... I lost 3000 coins

[cunning imp]

@Op Vada Pav, how can we get our battle coins

I lost 5000coins

[rigid yoke]

@cunning imp idk

[graceful silo]

@cunning imp it's takes sometime to get response. Please be patient

[rigid yoke]

@cunning imp 😭😭😭

[storm flume]

Please refer to this channel's pinned messages for further information, @cunning imp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[graceful silo]

Please don't share your personal details here

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @still cobalt.

[night cloak]

@night cloak see bruh

[still cobalt]

i've already contacted the player support in game they were of no help and the hacker is already entering my game and playing without my permission.

[night cloak]

@night cloak pls ans 😫

@graceful silo hey I cant move my eye button see up one vid

Please check your sensitivity, @night cloak.

Hmm which sensitivity pls tell me @night cloak

[graceful silo]

@night cloak Free Look Camera Sensi

[jolly flower]

What is that according to plan papers poster in Pubg lobby can any body tell me fast

[night cloak]

Ohh

[jolly flower]

@night cloak What is that according to plan papers poster in Pubg lobby can any body tell me fast

@graceful silo What is that according to plan papers poster in Pubg lobby can any body tell me fast

[marsh kraken]

@jolly flower spamming won't help. pls be patient

[graceful silo]

@jolly flower Bro Idk Know. But You Can Follow #news

[night cloak]

Which I have to increase @graceful silo

[silk basin]

Unban pubg In India

[topaz trellis]

@night cloak (sorry for the ping) but I was trying to type Forever Pop, we ain't never gettin' cool with the opps

[silk basin]

Unnban pubg mobile in india

[graceful silo]

@night cloak "3rd person camera" in "Camera Sensitivity( Free Look)"

[empty hatch]

@silk basin lmao pubg developers didnt banned it on there own its the indian government who did

[night cloak]

@graceful silo ohh

[empty hatch]

Write a msg to government, bruhh

[storm flume]

Please avoid going off-topic, @empty hatch. You may have unrelated conversations in #chat.

[silk basin]

@empty hatch So Pubg Devlopers didn't Help To Unban Pubg in India

[empty hatch]

They are trying and looking for a indian company to relaunch in india, it takes time@silk basin

[silk basin]

Why Pubg Corporation Hire Jobs In India

[night cloak]

That’s to long, @topaz trellis.

[silk basin]

@empty hatch Yeh..❤️

[topaz trellis]

Yes I figured 😆

[night cloak]

I have no idea what you’re talking about, @jolly flower.

[wispy solar]

@warped parcel
Bro it is available now only for players who are above diamond tier and it will be available soon for everyone i cant say when but will probably come in season 16

[jolly flower]

@viasy once check in stats lobby right side down corner at bag some papers are ther

[night cloak]

That’s sneak peaks for an up coming update, @jolly flower.

[velvet cargo]

My Pubg Account got hacked and hacker linked his account to my account.
And Now i cannot access to my account .
I have linked my secondary account to pubg but when i try to login it shows update to new version. i already have latest version then to it is showing that message. @vital sluice

[warped parcel]

Players above Diamond? @wispy solar really bro?

[jolly flower]

@night cloak any explanation I think iam the 1st Youtuber to do video on it

[night cloak]

No there is not, @jolly flower.

[wispy solar]

@warped parcel that's what i have heard from players

[marsh kraken]

@warped parcel Can I know which thing are you asking help for?

[warped parcel]

Then it is wrong, im Ace and don't have it. It is because of regional problems. @wispy solar

[velvet cargo]

Helloo can anyone help me my account got hacked

[silk basin]

@empty hatch Any Hint When Pubg Unban In India

[marsh kraken]

@velvet cargo Pls refer to subpoint 5.3 in #faq

[uneven pumice]

Firsy of all the server of pubg in india working as well and many people playing pung

[warped parcel]

@marsh kraken no one here will help. Everyone will say to read pins and 'available soon'. Season is about to end and i have enough Battle coins to buy RP, now it's utter useless.

[marsh kraken]

@uneven pumice How can we help you?

[silk basin]

Any Hint When Pubg Unban In India

[marsh kraken]

@warped parcel Are you talking about the Bonus Challenge

[silk basin]

@marsh kraken @DEFAULT Any Hint When Pubg Unban In India

[marsh kraken]

@silk basin No

[warped parcel]

@marsh kraken battle coin redemption

[velvet cargo]

@marsh kraken it has been 24 days and they haven't responded

[marsh kraken]

@warped parcel Actually it isn't available for anyone

[warped parcel]

Hmm

[marsh kraken]

@velvet cargo You need to have patience cause they get lots of messages every day

@warped parcel can you come in #pubg-mobile ? I can explain you there

[wispy solar]

@warped parcel maybe cause my friends have and i don't have!

@warped parcel
According to some Ytubers, Mostly in Seasom 16 it will come

[warped parcel]

Do come in #pubg-mobile @wispy solar

[loud lintel]

Sir I redeem 3000 coins but didn't get 300 uc why help me

Sir I redeem 5000 coins but didn't get 500 uc why help me please I have proof

[marsh kraken]

@loud lintel Refer to pinned messages of this channel

[night cloak]

hello pubgm developers, i've encountered laggy and high ping because i was VPN'ed to other regions like India, this happens because there are no matches to my region.

fix this pls

[marsh kraken]

I suppose this would help you

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.
@loud lintel

@night cloak VPN isn't recommend you might be banned

[lavish hound]

Can anyone send me the official link for download pubg mobile? Asap

[marsh kraken]

www.pubgmobile.com

@lavish hound

[lavish hound]

Ok

[shadow blaze]

Will pubgm get unbanned in india

Can any mod answer this

[marsh kraken]

@shadow blaze Not sure and no body can answer that Sir.

[night cloak]

https://www.pubgmobile.com/en/event/halloweeks2020/,
@lavish hound.

[delicate glacier]

@marsh kraken battle coin redemption
@warped parcel I've also tried many times

[frozen sparrow]

#cheater-reports

[marsh kraken]

@delicate glacier What sir?

[delicate glacier]

Battle points redemption issue...

[storm flume]

Please refer to this channel's pinned messages for further information, @delicate glacier:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[delicate glacier]

I lost my 6000 battle points but didn't get a single

[night cloak]

That channel is currently closed and will open in the future, @frozen sparrow.

[delicate glacier]

@marsh kraken I didn't get solution!!!!

[night cloak]

Please refer to this channel's pinned messages for further information, @delicate glacier:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[delicate glacier]

They are just asking to have patience from 15-17 days....

[marsh kraken]

pls refer to that message

[frozen sparrow]

@night cloak I know friend, i was just finding the channel to mention it in Pubgm India. Me mod there

[night cloak]

Leaks for an upcoming update, @olive isle.

[olive isle]

Can you tell me what is this

@night cloak is it a new map

@night cloak tell me bro

[night cloak]

“leaks”

[alpine torrent]

@night cloak is it a new map
@olive isle MIGHT BE..It,s developer Plans.

[stoic rune]

Give me pubg kr support link??

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @stoic rune.

[stoic rune]

I said give me the Link of discord server of pubg kr

[celest shadow]

There are no such servers, @stoic rune.

[stoic rune]

👍

[ruby pecan]

Hello, my country, Turkey, and any event did not come down today, even with my friends. Why is all this with the country of Turkey? In the first, the reward challenge was removed, and now the event did not come down to everyone. Does the game want me to delete my account or the highest task of these contributors? I want a benefit and only one of them

I want to talk to customer service on the mail( [e-mail] )

[narrow herald]

This event appears only 1 time when logging game and then disappears where i can find it?

[night cloak]

I need to report this hacker 5914895254

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

He shooted me from underground

[steep osprey]

Does voice changer allowed in pubg for YouTube videos???

Inbuilt Android voice changer???

Hey anyone here please answer fast

[sick shale]

@steep osprey Third party apps are not allowed

[night cloak]

Does teams who was in PMCO Fall Split Finals 2020 have invite for PMCO Spring Split 2021?

[olive egret]

Both Bonus challenge and tournament option is not available I want to buy royal pass help me pubg support

[onyx cairn]

All details about PMCO Spring Split 2021 will be shared in the first quarter of the next year. You can follow the esports channels, pinned in #community-news, to stay up-to-date regarding it, @night cloak.

[storm flume]

Please refer to this channel's pinned messages for further information, @olive egret:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[placid sail]

befor 3 day no answer

[stone drift]

Hello guys, I’m not sure what is the problem but today I didn’t get any death replay in all my matches.
And also the game is very choppy and slow!

[placid sail]

the will say go to support inside game

[stone drift]

I did a routine repair and nothing changed .

[olive egret]

@placid sail update game

[placid sail]

Useless support here

[bright ermine]

When will pubg india come??

[olive egret]

No idea bro😭

[placid sail]

Someone stole my account and I managed to get it back, but I have a problem

[restive arrow]

My account got hacked is there anyway i can get my account back

[olive egret]

Update game issue solved@placid sail

[placid sail]

itls last update

[olive egret]

When u open game then see top left corner can u tell me that code@placid sail

[placid sail]

Someone stole my account, and when I was able to get it back, I faced this problem

[storm flume]

Please do not use languages other than English, @placid sail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[placid sail]

He made this problem so that I could not get in

[olive egret]

@storm flume help me in bonus challenge issue

[polar marsh]

@dim cradle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid sail]

What is the solution

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @placid sail.

[olive egret]

@polar marsh tell me about new bonus challenge changes

[heavy vortex]

Check pinned messages. @olive egret

[olive dove]

@placid sail what is your device type?

[placid sail]

ios

[olive egret]

@heavy vortex yes bro

[placid sail]

from any device you can login

[olive dove]

@olive egret
Refer to this message:
#questions message

[olive dove]

@placid sail
You need to clear the game data and the app cache. Then uninstall the game and download a clear version from the ios store.

[placid sail]

ok

محمد انت عربي اكتب عربي لو سمحت

[storm flume]

Please do not use languages other than English, @placid sail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive egret]

@olive dove but in my I'd tournament option also not showing

[olive egret]

@olive dove I can't redeem my bonus points in any way

[olive dove]

@olive egret if you think its a bug or an issue with your account, you can report it in #old

[placid sail]

restaet all settings ?

[olive egret]

I reporting from 1 month nothing happened

[placid sail]

hello

[olive dove]

@placid sail
Go to settings, Apps, then pubg mobile.
You need to clear the game data from your phone, and the game data stored in your cache aa well. Then proceed to uninstall the game.

[olive egret]

@olive dove I m on crown 3 tier which fulfil criteria

[olive dove]

@olive egret the bonus challenge is not available in all regions, if it is not open for your region you won't be able to redeem, otherwise you can contact the cuatomer support for further assistance.

[olive egret]

@olive dove what do you think when it will come back

[olive dove]

@olive egret no estimated time, you need to be patient about it.

[olive egret]

@olive dove and in my second account weekly report not showing

[storm flume]

Hello, @olive egret!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[olive egret]

@storm flume in game support doesn't reply

[feral tartan]

game starts, shadows start, better when open and close from graphics section, then shadows again in a new game There is no problem in different un account but only in

[stone drift]

Any idea what is the problem?

[olive dove]

@feral tartan you have reported this issue in #old before, no need to repeat it again.

@stone drift apologies, can you state your issue again?

[stone drift]

I’m not sure what is the problem but today I didn’t get any death replay in all my matches.
And also the game is very choppy and slow!

I did a routine repair but nothing changed.

[olive dove]

@stone drift have you checked your settings and confirm that the death reply button is active.

[stone drift]

Yes it is active

[placid sail]

@olive dove itls same nothing

[olive dove]

@stone drift
Do you mind taking a small clip for this issue and report it through #old, so we can forward it to the dev team.

[stone drift]

Ok , I’ll try!

[olive dove]

@placid sail
Then you only can contact the customer support for further assistantce.

@stone drift thank you.

[stone drift]

Thanks

[placid sail]

I have been contacting support for a year, no response

[alpine flower]

hello what if remove third party access of pugbm app to my gmail account will it delete pubgm account?

[ruby pecan]

Hello, my country, Turkey, and any event did not come down today, even with my friends. Why is all this with the country of Turkey? In the first, the reward challenge was removed, and now the event did not come down to everyone. Does the game want me to delete my account or the highest task of these contributors? I want a benefit and only one of them

[olive dove]

@alpine flower
You won't be able to access your game account using your gmail.

[alpine flower]

@alpine flower
You won't be able to access your game account using your gmail.
@olive dove hmm will it ask again to give access?
also will my pubgm account be deleted/

[placid sail]

I have been contacting support for a year, no response

[olive dove]

@alpine flower
Your account won't be deleted, but if your account is not linked to any other platforms you won't be able to log in again.

[alpine flower]

oh ok

[placid sail]

I have been contacting support for a year, no response

[heavy vortex]

One year? seems like around one month from your previous messages. @placid sail

Only customer support can help u with any account related issues.. Only customer support.. Only

[olive dove]

@ruby pecan
Regions have different events, you can't have all the events from different regions in the same account.
Please be patient and more events will open in your region as well.

[placid sail]

My account was stolen. Did you not help me retrieve it and I paid the thieves to get it back? And when I got it back, I faced this problem

[heavy vortex]

I guess getting account back after getting hacked is not possible from user side.. Only customer support can help.. I say again Only CS@placid sail

[unreal bay]

I have been contacting support for a year, no response
@placid sail for free you ask for help..there is no solution they give you

[placid sail]

I can not find a solution?

Okay then delete this server

see u

[heavy vortex]

This is discord server... Not we give back your hacked accounts server

Only customer support can help.. you've been told this a lot of times

[placid sail]

i think name pubg mobile

[heavy vortex]

It is.

[placid sail]

But I don't see any of this

[heavy vortex]

And it's clearly written in #faq that account related issues are handled by in game CS only

[placid sail]

ok

[storm flume]

Hello, @vagrant tulip!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[pale spire]

where can I report some bugs of Livik?

[heavy vortex]

@pale spire #old

[storm flume]

Hello, @pale spire!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[pale spire]

ty

[pallid prism]

Hello. My account has been linked from within a game. I want to unlink it. Is that possible?

Halp

[olive dove]

@pallid prism which social media accounts are linked to your account?

[pallid prism]

My account has been hacked and connected into the game

[rugged rose]

Any staff is online now!!

[pallid prism]

I search for his help

[night cloak]

@night cloak VPN isn't recommend you might be banned
@marsh kraken
i dont think u get what i meant, im saying that the server changed my region to another one, i did not use any vpn apps lol

[ruby pecan]

I didn't have my idon't come down.

[rugged rose]

Pubg mobile

[night cloak]

like ure suppose to play on singapore but you got transferred to india server

[pallid prism]

Halp

[rugged rose]

@pallid prism staff is not working

[placid sail]

My account was stolen and when I recovered it I can only access this version

[rugged rose]

😂

[olive dove]

@rugged rose how can i help you?

[pallid prism]

What for

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @pallid prism.

[rugged rose]

@olive dove I need my uc back in this season

[pallid prism]

I received no help

[olive dove]

@ruby pecan i have replied to your inquiry many times, please do not repeat the same message again.

[pallid prism]

@storm flume I received no help

[rugged rose]

Staff gone to offline

[olive dove]

@pallid prism
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

@rugged rose what do you mean by you need UC back?

[rugged rose]

@olive dove yess my bonus challenge uc!

[pallid prism]

@olive dove Can I get help from them regarding linking my account

[storm flume]

Please refer to this channel's pinned messages for further information, @rugged rose:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[pallid prism]

😩

[rugged rose]

@storm flume 🤦

[olive dove]

@pallid prism follow this conversation to unlink your account by contacting ingame customer support.

[pallid prism]

اكو عربي

[storm flume]

Please do not use languages other than English, @pallid prism. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid prism]

@olive dove Thank you

[rugged rose]

I need my uc in this season otherwise I will see ur!!!

[celest shadow]

You may refer to this channel's pinned messages regarding the Bonus Challenge, @rugged rose:

#questions message

[placid sail]

My account was stolen and when I recovered it I can only access this version

[rugged rose]

@celest shadow I know but I need in this season

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rugged rose.

[sick shale]

@pallid prism It must have been linked for 21 days or longer in order to be unlinked

[pallid prism]

@sick shale Hacked I cannot remove the hacker s account

[sick shale]

Contact customer service then, or wait for 21 days

[pallid prism]

Account

[rugged rose]

@storm flume (in game service they are saying we can't gift you anything) what should I do (discord no replies plus muting me)

[alpine brook]

my fb id is hacked. how can i unlink it immediately from my pubg account. i've access of my id with google play

[olive dove]

@alpine brook you need to unlink your account through in-game settings, it will take few days for the unlink process to be completed.

[pallid prism]

@olive dove

[alpine brook]

7 days,, bt hacker can login with my fb. so it will stop counting

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @alpine brook.

[alpine brook]

i tried, but bot every time. send me an example to contact customer representative

[spring zephyr]

@alpine brook Follow this.

[alpine brook]

ok aditya

[night cloak]

when season 15 will end?

[manic mirage]

hello pubg mobile some one scammed me and purchased my id but did not gave me my payment please help me my character id is 5386428164

[pseudo basalt]

hi

[celest shadow]

Buying/Selling/Trading of PUBG MOBILE accounts is against the game's Terms of Service, @manic mirage. We cannot help you.

[alpine brook]

@spring zephyr not getting same response

[pseudo basalt]

any mods are available?

[manic mirage]

plese help

[celest shadow]

How may I help you, @pseudo basalt?

[pseudo basalt]

is this a end conversation?

@celest shadow Hi īMichael,

Thank you for reaching out to us!

We understand your concern regarding the Account hack. We will certainly assist you in this regard.

We would request you to kindly confirm if the hacker has linked any of his/her social media (Facebook/WeChat/Twitter) account to your PUBG mobile account so that we can check and assist you further accordingly.

You can check the linked social media accounts to your PUBG Mobile account by clicking on the Settings icon in-game.

Please acknowledge & revert.

Also, please confirm that you still have access to your game account.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Vilfred S.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @manic mirage.

[pseudo basalt]

@storm flume

[manic mirage]

just change its password if you can

[celest shadow]

No, @pseudo basalt. That is not the end of the conversation. Please respond the support agent with the information and answers requested.

You are required to:
▫️ Confirm if the hacker has linked any of his/her social media (Facebook/WeChat/Twitter) account to your PUBG MOBILE account.

[vagrant forum]

Please refrain from repeating yourself, @manic mirage. Selling/buying/trading accounts is against the terms of service of the game. Hence, you won't be receiving any assistance with your issue.

[pseudo basalt]

@celest shadow is there any steps you can help to change my email? this my 3rd time trying to contact the support agent

[celest shadow]

Could you please explain briefly what your issue is?

[manic mirage]

iam going some where i will talk later

[pseudo basalt]

ive enter a wrong email and i want to change it

[celest shadow]

You cannot unlink your e-mail/phone number for the time being, @pseudo basalt. Since you have already contacted the customer service, you can try requesting them to unlink it on your behalf.

[ruby pecan]

Where is your response? I do not see it. I do not want a response from you. I want a response from the company. You are contributors. You do not have the authority to access game data or solutions. You just give an excuse to a company for everything. This is your mission. I really want to talk to the company. Really, there are no rights for the user and the hackers have become every day more than the day before it. I want to talk to someone from the customer service, and I don't want you to reply because your opinion does not matter to me. I want solutions

[spare holly]

Hi may I ask if I open classic crates, will the chances of me getting rare items be higher if I draw 10x or individually?

[ruby pecan]

I want solutions, contributor.
@olive dove

[vagrant forum]

Nope, @spare holly.

[celest shadow]

The Discord staff team is not affliated with Tencent Games or its customer services, @ruby pecan. You may contact the in-game customer service for further assistance in this regard, please refer to subpoint 5.3 in #faq for further instructions.

[ruby pecan]

This is the case if friends say goodbye to PUBG Mobile



[celest shadow]

Farewell, @ruby pecan. Thank you for playing PUBG MOBILE, we hope you enjoyed it.

[night cloak]

How can root affect pubgm? May root be the reason i am getting safety observation after every single match?

Even switched accounts and factory reset everythin i only have root and i still keep on fetting and safety observations

[ruby pecan]

No, why did I enjoy this game? It does not deserve one star, there is no customer service, there is no real development in the game.



[celest shadow]

Hello, @night cloak. We lack public information if root access for Android affects the game in any way. The purpose of the Safety Observation Period is to maintain a fair gaming environment. As long as you follow the rules and maintain a fair gaming environment during the Observation Period, it will be lifted quickly. You may contact the in-game customer service for further assistance, refer to subpoint 5.3 for further instructions.

[polar marsh]

@hasty grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello, @night cloak. We lack public information if root access for Android affects the game in any way. The purpose of the Safety Observation Period is to maintain a fair gaming environment. As long as you follow the rules and maintain a fair gaming environment during the Observation Period, it will be lifted quickly. You may contact the in-game customer service for further assistance, refer to subpoint 5.3 for further instructions.
@celest shadow i follow every single rule, my safety observation ended, went in a match with a friend and get safety observation again

im starting to consider this might be my root problem cause ive never experienced this beforehand

[spring zephyr]

@echo spire Stop

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[elder epoch]

Pubg will unban in india

[night cloak]

bro ive contacted them so much and all ive got is "safety observation is made for better experience bla bla bla"

[spring zephyr]

Read it, that's your answer

[echo spire]

sorry bhai

rank push bhai, tu es un bonapei

[storm flume]

Please do not use languages other than English, @echo spire. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please avoid going off-topic, @echo spire. You may have unrelated conversations in #chat.

[runic ginkgo]

Every time i play the ping is very loud and causes me to have trouble playing because of the merging the servers with each other

[raw mantle]

Help. I linked my social account but the social link avatar is still locked. And the profile picture of it is still not shown up. It's been 5 hours.

[frank nexus]

I am not able to enter the game . Pls help.

[vagrant forum]

Which social media account did you link, @raw mantle?

[storm flume]

Hello, @runic ginkgo!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[vagrant forum]

@frank nexus, can you please elaborate the issue?

[raw mantle]

Which social media account did you link, @raw mantle?
@vagrant forum First, Google Play, then second Twitter. Both have pictures.

[pseudo basalt]

@celest shadow is there any step you cant teach me how?

[frank nexus]

@frank nexus, can you please elaborate the issue?
@vagrant forum I am not able to enter the game but when I use vpn I am able to enter the game .

[vagrant forum]

Twitter profile picture may take up to 48-72 hours to sync, Google Play usually syncs instantly.

@frank nexus Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[raw mantle]

Twitter profile picture may take up to 48-72 hours to sync, Google Play usually syncs instantly.
@vagrant forum Yes, but the Google play profile still not showing up in PUBG.

[rancid heart]

any admin onn

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rancid heart. Remember to read through #faq before asking questions in the support channels.

[azure spade]

How to buy Royal pass

[night cloak]

@frank nexus Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.
@vagrant forum can we use DNS changer?

[vagrant forum]

Try doing a routine repair, @raw mantle. Log out and click on the repair button available on the right side.

[raw mantle]

Okay thanks.

[vagrant forum]

Yes, you may use DNS changer, @night cloak.

[frank nexus]

@frank nexus Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.
@vagrant forum Then what shall I do , please help me .

[rancid heart]

unban pubg in India

[dreamy vapor]

can someone help me, my account got Hacked yesterday and I got it back, the problem is now he Already linked my PUBGM Account with his twitter and I can't unlink the twitter from my pubgm.

[night cloak]

unban pubg in India
@rancid heart Ahh! It may take time

[runic ginkgo]

يا حبيبي انا اتكلم. عنكم انتو. مب عن حد يلعب في سيرفر. انا من اللحب لحالي. يكون البنق. تمام بس اللعب مع سكواد البنق يرتفع. المشكله منكم انتو بابجي مبايل مب من احد ثاني دمجتو سيرفرات. وتبهدلنا من وراكم

[storm flume]

Please do not use languages other than English, @runic ginkgo. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spring zephyr]

@azure spade To go the RP section (top left side of your screen when you are in lobby), and press upgrade pass.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @dreamy vapor.

[celest shadow]

Respond to your support conversation that no unauthorised social media account was linked to your PUBG MOBILE account and inform the support agent that you wish to unlink your e-mail instead, @pseudo basalt.

[frank nexus]

Someone pls say what to do when I am not able to enter the game ????

[azure spade]

Not comming

[spring zephyr]

@frank nexus Explain your issue in detail please.

[celest shadow]

We do not recommend the usage of VPNs, @night cloak.

[raw mantle]

@vagrant forum Avatar still locked.

[frank nexus]

@frank nexus Explain your issue in detail please.
@spring zephyr When I press the Start button , it keeps on loading and hence I am not able to enter the game

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @frank nexus.

[vagrant forum]

That's weird. Can you show a screenshot of the basic settings where the linked accounts appear and also a screenshot of the avatar interface, @raw mantle?

[raw mantle]

Okaym

[night cloak]

Can we unlink our acc from Facebook and link it to Google Play?

If yes, then how?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak.

[night cloak]

Ok ty

[dreamy vapor]

@spring zephyr can you help me, my account got Hacked yesterday and I got it back, the problem is now he Already linked my PUBGM Account with his twitter and I can't unlink the twitter from my pubgm.

[spring zephyr]

@dreamy vapor Contact in-game customer service for this. Only they can help you regarding this.

[scenic gull]

Hi , where i can buy pubg mobile redeem card for UC ?

[frank nexus]

Please refer to subpoint 4.10 in #faq for further information, @frank nexus.
@storm flume This error has been occurring for quite a few weeks and I have tried all the ways mentioned in subpoint 4.10 in #faq

[echo spire]

Buy UC from your own pocket

[raw mantle]

That's weird. Can you show a screenshot of the basic settings where the linked accounts appear and also a screenshot of the avatar interface, @raw mantle?
@vagrant forum done

[scenic gull]

I didn’t ask for free I asked where i can buy

[frank nexus]

What to do when the match is not starting , someone please help me

[scenic gull]

If u can not understand English don’t reply

Any admin here

[vagrant forum]

Which login method were you using when you took the screenshots, @raw mantle?

[raw mantle]

@vagrant forum What do you mean by that?

[vagrant forum]

After repairing the game, which social media did you use to log back in, @raw mantle?

[raw mantle]

@vagrant forum More> Email/Phone Number> Use email instead

[vagrant forum]

That's the reason, @raw mantle. Log in using either Google Play or Twitter.

[raw mantle]

@vagrant forum Okay thank you so much!

[thorn pasture]

What is this

[scenic gull]

Any help plz

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scenic gull. Remember to read through #faq before asking questions in the support channels.

[thorn pasture]

What is this

[spring zephyr]

||Find it by yourself. ||

@echo spire No advertisement here. Read #735483472432594994.

[vagrant forum]

Please stop repeating it, @thorn pasture. They usually add sneak peeks for upcoming events. Find out what it is by yourself.

[thorn pasture]

Ok

[polar marsh]

@polar parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep dagger]

.If I use a VPN, will my account be blocked?

[vagrant forum]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[steep dagger]

I want to turn on a VPN because I want to get an offer in Singapore

Is it permissible to use it to obtain offers from another country?

[spring zephyr]

You are not supposed to get regional events of you are not in that region.

Usage of VPN is not recommended.

[celest lintel]

Hello
In PUBG Mobile
Do I have to disable Shadow for every game I play?
In the settings Shadow is disabled
But when entering the game, the shadow appears that it is activated
So I have to turn it off every game I play
Is there a solution to this problem?
The problem is that I hate Shadow and I cannot play while it is active
I don't know if the problem is with the game or with the emulator
This error appeared due to the latest update of PUBG Mobile

[storm flume]

Hello, @celest lintel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[fleet wolf]

Did anyone else have their events disappear now? (like the haunted house event)

[serene basin]

no

[fleet wolf]

They just came back now. Maybe just a weird loading glitch

[serene basin]

o

[manic mirage]

hello please help me change the password of my id someone scammed me character id is 5386428164

[viscid hedge]

Bad support in pubg mobile
I sent all my information to support and they didn't help me

---

They sent me
Hello Soldier,

Thank you for getting in touch with us!

We understand you need assistance with the account hack.

We have some suggestions for our all players to make the account secured, below are the details of same:

• Try to use unique passwords for every website.
• Do update your password regularly.
• Do create complex passwords using random combinations and at least one capital letter and number.
• Do report any suspicious activity immediately to respective Media Support.
• Don’t share your login credentials with anyone.
• Don’t post your login information on any Support forums or Social media for any reason.
• Don’t download applications from unofficial sources.

We hope the above information will be helpful to secure your account. Please do confirm back if you are getting any issues after getting access to your account.

In order to unlink your social media account, tap on Settings> Basic> then tap on Unlinking Accounts next to linked Social Media accounts at the top right.

Please ensure that you meet the requirement below to unlink the social media account.

1. You should have 2 social media accounts linked to the game.
2. You can only unlink the social media account that is not currently logged in.
3. The social media that you are looking to unlink must have been linked for 21 days or longer.
4. After the application to unlink has been sent, it will take effect when you log in for the first time after 7 days. Logging in before this time with the account you want to unlink will cancel your application.

We hope the above details were helpful and your query was answered appropriately.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Ben N.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[steady umbra]

my game is still crashing mid game please help

turning off developer mode didnt help plus its laggy as well

[idle geyser]

@magic tangle can you help

[magic tangle]

Sure

@vagrant forum help me help this guy

[vagrant forum]

What's the issue, @idle geyser?

@steady umbra, device?

[idle geyser]

@magic tangle can we go to the voice ? I can explain

@magic tangle if you can!

[celest shadow]

Please state your issue here instead, @idle geyser.

[magic tangle]

Ngl I won't be much of a help in matters related to pubgm please ask a moderator/contributor....

[idle geyser]

@magic tangle great thanks

[dawn dew]

Arkadaşım, hesap oyun hataları nedeniyle sınıflandırılmış, Körfez ülkelerinde internet yüksek ve hesaba bir bilgisayar korsanı tarafından dokunulmamış

[storm flume]

Please do not use languages other than English, @dawn dew. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mystic monolith]

please help I bought a 100 UC pack but I never recieved it eventhough it took my battlecoins

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @mystic monolith.

[idle geyser]

@vagrant forum can u help with PUBG mobile game?

[vagrant forum]

Sure, state your issue here and I will try to help you out.

[zealous galleon]

when will bonus challange come back?

[storm flume]

Please refer to this channel's pinned messages for further information, @zealous galleon:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[zealous galleon]

there is not written the date of coming

[dim sphinx]

I been stucking around 10 minutes and when i leave the app the music still playing and it gone

[idle geyser]

@vagrant forum How that game work out I do play for top in Europe server ana currently I’m third in a board I do my best to reach the number one ! As you can see if you want to check . So my question is # some of the game I won the game with 22 kill and I get 5 total point and some time I do won the game with 12 kill ana I get 12 point or some time I won with 28 kill and I only get 8 point and other time I do won with 10 kill and I get 15 point I really get confused how this work out ? The total point?

[soft musk]

Hello
I need help
I have a problem with the game. My account is open with Facebook and linked to Gmail, and I want to remove it 🙏🏻🙏🏻🙏🏻🙏🏻

[polar marsh]

@dawn dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 3.3 in #faq for further information, @idle geyser.

[dim sphinx]

help

[night cloak]

@soft musk hate to break it to you but i no think u can remove linked accounts

[dim sphinx]

somebody help

[idle geyser]

@vagrant forum

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @soft musk.

[vagrant forum]

Check the last message you were mentioned with, @idle geyser.

[dim sphinx]

help please

[zealous galleon]

i am facing auto pick up problem. it automatically reset

[vagrant forum]

@dim sphinx, which country are you from?

[dim sphinx]

Thailand

[vagrant forum]

@zealous galleon, please report it in #old along with the following details:
▫️ In-game Numeric ID
▫️ Device
▫️ WiFi/Cellular
▫️ Country

@dim sphinx, try doing a routine repair and use a different network connection.

[soft musk]

help me pease

[dim sphinx]

I think tmrw it will be fixed

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @soft musk.

[dim sphinx]

I will check again soon

[soft musk]

Does not want

[zealous galleon]

i also face glitch in tdm match. my teammates and enemy become invisible while playing tdm. can you please tell me the solution of this glitch.

[soft musk]

help please

[dim sphinx]

@vagrant forum even other game have the same problem

[vagrant forum]

You want to remove a social media account which is linked to your game, @soft musk?

[soft musk]

You want to remove a social media account which is linked to your game, @soft musk?
@vagrant forum yes yes I want to remove it

[dim sphinx]

but social media app is still running good

[zealous galleon]

someone please reply me

[dim sphinx]

I had no idea what is happening

[soft musk]

@vagrant forum But he does not want to

[vagrant forum]

He? What do you mean?

@dim sphinx, try using a DNS changer. Refer to sub point 4.5 stated in #faq for more information.

[zealous galleon]

is there anyone who reply me

[soft musk]

He gives me seven days and does not want
please help me @vagrant forum

[dim sphinx]

Well my security is very weak

[vagrant forum]

It takes 7 days to complete the unlinking process, @soft musk. Please be patient till then.

[elder spoke]

Can I get an F in the chat for my phone who passed away today last night. =(

[loud swallow]

Pubg mobile iOS beta link plz

[vagrant forum]

i also face glitch in tdm match. my teammates and enemy become invisible while playing tdm. can you please tell me the solution of this glitch.
@zealous galleon, try doing a routine repair of the game client. If that does not fix it, report it in #old.

[dim sphinx]

Like this

[soft musk]

@vagrant forum I am doing the same process for a month and he does not want to remove

[vagrant forum]

Just follow the steps stated in #faq and let me know if it works, @dim sphinx.

[elder spoke]

Can I get an F in the chat for my phone who passed away today last night. =(

[storm flume]

Please avoid going off-topic, @elder spoke. You may have unrelated conversations in #chat.

[vagrant forum]

@soft musk, does someone else have access to the account which you are trying to unlink?

[elder spoke]

@storm flume bro my phone died today cause of pubg that not off topic.

That the homie you talking about

[magic tangle]

@elder spoke it's nothing related to pubgm-support so I suggest that you continue your conversation in #chat , #pubg-mobile or #exclusive

[soft musk]

@vagrant forum Yes, my account is open with Facebook and it was hacked and it was linked to gmail

[magic tangle]

@vagrant tulip avoid pinging that user we have admins/moderators/contributors to solve your issues,just state them here...

[vagrant forum]

Please contact the in-game customer service for that matter, @soft musk. Here is an example, you may try to follow it:

[magic tangle]

@vagrant tulip have patience a member of the staff will attend to your matter....just state it here

[vagrant forum]

@vagrant tulip, the only ways to contact the customer service is to contact them in-game or through the email: [e-mail].

[grand summit]

it happened to me once but i left that account and move on to new cuz pubgmob help dont helps

[polar marsh]

@grand summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steady umbra]

@steady umbra, device?
@vagrant forum its a samsung M30

my game is still crashing mid game please help
@steady umbra im referring to this problem @vagrant forum

[vagrant forum]

How much storage space do you have free?

[steady umbra]

almost 13 gb

[grim relic]

Why I got always Silver Fragments while opening Crates ?

[vagrant forum]

The issue still persists even after turning off developer mode?

[steady umbra]

@vagrant forum yessir

[steep thicket]

Did indian version coming in india pls tell guys

[grim relic]

Nah

[vagrant forum]

Reinstall the game from Play Store and make sure that you don't have other applications running in the background while playing the game, @steady umbra.

[steady umbra]

@vagrant forum its not available in play store in my country

[steep thicket]

Krun first install APK only and then open the app it start download

It take few minutes to download on the bases of network

@steady umbra read above

[magic tangle]

@steady umbra then try playing the game with animation scale/transitions/durations off and use force gpu rendering and disable HW overlay. You can also use the 'don't keep activities' this increases the fps and redirects gpu workrate to pubgm, so less crashing (all in developer options)

[unreal bay]

whatever your problem ... the answer is only one ... please contact the service customer 😂

[steep thicket]

😂😂

[magic tangle]

@unreal bay @steep thicket take unrelated/unnecessary banter to #chat

[steep thicket]

How to become a moderator to discord pubgmobile

[vagrant forum]

Read #735483472432594994, @steep thicket, everything is stated there.

[unreal bay]

sorry if my server is wrong ... but i want to ask..you make this server what it is used for ?? because many members have problems but none of them have been given a solution ... only answers please contact service customers

[hasty dawn]

Help

[vagrant forum]

The server provides a platform for the players to communicate and have conversations with others. The Moderation team is in no way affiliated with Tencent games. Hence, we can only provide assistance with certain client sided issues which can be fixed by the users themselves, @unreal bay.

[red dawn]

hello i have a problem. Recently there was a tournament called the emea league, in which it was written that for a certain number of spectators, certain awards would be given. And since this number of spectators was more than 95k, the permanent parachute had to come by mail in the game. (I watched the tournament through the in-game client, so there shouldn't be any problems with that)

[tulip hound]

hello i have a problem. Recently there was a tournament called the emea league, in which it was written that for a certain number of spectators, certain awards would be given. And since this number of spectators was more than 95k, the permanent parachute had to come by mail in the game. (I watched the tournament through the in-game client, so there shouldn't be any problems with that) ThinkO_O

[vagrant forum]

@hasty dawn, what's the issue?

[polar marsh]

@hasty dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
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[olive dove]

@red dawn @tulip hound the rewards haven't been sent yet.

[fierce marsh]

م فيش عربي؟؟

[storm flume]

Please do not use languages other than English, @fierce marsh. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[red dawn]

@olive dove wow