Bangladesh
#questions
tiny rose
onyx dagger
Kindly create a detailed report in #old, @tiny rose. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @golden citrus. Remember to read through #faq before asking questions in the support channels.
sick shale
@golden citrus What's the problem...?
sick shale
So you still have acccess to your account, right?
golden citrus
Yah
sick shale
Then contact customer service and ask them to deactivate/unlink the stolen social media account. You can follow the conversation below;
Remember it may take up to 90 days to process your request.
golden citrus
I send this before 2 monthes
I cant remove the hacker
He still login daily and try to disconict my accont
sick shale
You can contact them again, there's nothing we can do with account related issues
cyan sorrel
Hi, when will crew challenge start??
iron patio
Bru
cyan sorrel
Thx
golden citrus
😞 😞 😞 I think leave pubg i pay many and what i have nothen
quick citrus
please pubg corp ask gameloop to improve their support forum. i am waiting there for half and hour to get my issue fixed but no one even cares to ans my messages
fair verge
Hi, why don't it show me the equivalent center I can't find it from the beginning of modernization?
I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @fair verge. Remember to read through #faq before asking questions in the support channels.
loud swallow
Pubg mobile beta iOS link plz
wide crypt
My I'd : ENDxSPÏKÊYT y u reset my tier
olive dove
@quick citrus you can refer to #emulator-support for further assistance.
you can have access to the emulator channels by typing .emulator in #481204134859505684
night cloak
@wide crypt is it banned?
wide crypt
How much hard work I put in this game u don't know
night cloak
@wide crypt feel free to claim file and process your issue with customer service.
onyx dagger
My I'd : ENDxSPÏKÊYT y u reset my tier
Your tier gets a reset when you play with Cheaters, @wide crypt.
And I guess you got a 7 day ban too.
loud swallow
When ios pubg beta version will come tell me pls
night cloak
@loud swallow no information regarding that.
loud swallow
Ok thank u
golden citrus
Hello again
night cloak
@golden citrus how may i help?
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @loud swallow:
:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
potent heath
Is there a way to incognito in pubg I don't want to be seen is there a way?
olive dove
@potent heath
this feature (stealth mode) is not implemented in the game yet.
potent heath
@olive dove so is there a possibility it'll come in the future?
lavish wasp
Hacker kicked me out so I can't log in game
Can I talk to support from another account?
sick shale
You can contact customer service from login screen
lavish wasp
But still last chat between us
alpine flower
hello what is the signature in game, it disappears why?
lavish wasp
Rebel
sick shale
@lavish wasp What do you mean? You can start a new conversation
lavish wasp
No I can't
sick shale
Why not
next nebula
Bonus challenge option steel not showing in game
alpine flower
hello what is the signature in game, it disappears why?
??
potent heath
@alpine flower try showing a screenshot to them
storm flumeBOT
Please refer to this channel's pinned messages for further information, @next nebula:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
sick shale
@alpine flower Try to use less words/characters
night cloak
Help
hexed kettle
Help
@night cloak what's the problem?
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
onyx dagger
A signature is like a Bio for your profile, @alpine flower.
It needs to be under 30 Characters/Letters.
alpine flower
ok both i will try that
onyx dagger
Alright then.
dry folio
I'm facing REQUEST TIMEOUT SERVER DIDN'T RESPOND error again and again and causing me good matches 😭 please help
Id: 5126634595
Sever: Europe, Asia and Middle East
Region: Pakistan
Connection type: Wifi and mobile data
drifting spindle
Hello guys...myfriend Twitter account has been hacked ...and he is logged in from his device to the pubg account..how can he unlink the Twitter account??
Help plz
sick shale
@drifting spindle Contact customer service
dry folio
@night cloak ok I'll try that
drifting spindle
@sick shale how?
onyx dagger
File Claim? @night cloak
drifting spindle
Ia there a discord room or account i can reach?or by mail?
storm flumeBOT
Please refer to subpoint 5.3 in #faq for further information, @drifting spindle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
thorn pasture
night cloak
@onyx dagger ban?
onyx dagger
Did your account get suspended from the game? @night cloak
night cloak
@onyx dagger no a friend's account
onyx dagger
Try restarting the game. @thorn pasture
night cloak
@thorn pasture restarting game is always the solution of some things ;o
onyx dagger
Tell him to File Claim. A staff will try to contact him as soon as possible, Hopefully. @night cloak
And, There, They will show you the exact reason of why his Account is Suspended from the game. And, You can appeal for an Unban after that.
atomic iris
Bro I want some UC can anyone help plzzz
sick shale
No begging please, @atomic iris
night cloak
Bro I want some UC can anyone help plzzz
@atomic iris Wrong channel, this channel is strictly for pubg mobile support
@onyx dagger how they contact him? By email or when they tryt o login again?
atomic iris
Ok
onyx dagger
There is no point of Emailing them about Account related issues, @night cloak.
You can wait patiently, I think they would give an instant reply for the File Claim.
night cloak
Wait it says cuz of emulator problems but he playing on mobile 
@onyx dagger
onyx dagger
He probably played on Emulator then. @night cloak
night cloak
He doesn't have a pc 
onyx dagger
Or, Someone else have an access to his account, and played on Emulator.
night cloak
There is nothing to do?
onyx dagger
File Claim. That's the only way. 
night cloak
@onyx dagger please be sure about the information you are providing then suggest.
nub tencent
onyx dagger
Also, After he recovers his Game account, Kindly tell him to check whether any of the unknown social media account/Email/phone number is Linked with his Game account, @night cloak.
If so, Please tell him to contact Customer Service in-game about it.
night cloak
Oki
@onyx dagger hey i'll tell u the full story.Im from india nd as u know in india pubg is banned so its not available on play store so i today one of here staff guven me the link of official website of pubgm.But its telling pubgm ip address could not be found.So i on the vpn then it connected nd i downloaded nd installed too.Then i opened with disconnected vpn but cant it opening saying erorr occured than i reconnected vpn then its downloading starts 1/14 downloading resources than after it compiling resources nd then it opened nd when i click on downloading the package of outfits itmes etc than it not downloading nd i cant invite my friend too saying update to the latest version.
there is just 1 thing to do
dont play until it gets unbanned
also i heard there is india version coming soon
onyx dagger
First of all, VPN is not Recommeded.
And Second, I really dont know about what's wrong with the versions, @night cloak.
I think you should wait for the Official message of Pubgm getting unbanned.
night cloak
@onyx dagger hmm so how should i switch back to old version
@night cloak jio?
@wheat pumice hello?
wheat pumice
Is this true?
night cloak
@night cloak ya
onyx dagger
Wait.
wheat pumice
@onyx daggerok
night cloak
wait whats that thing
@night cloak hmm, change your dns to 1.1.1.1, 1.0.0.1 / Cloudflare DNS
onyx dagger
I'll get back to you, Just a minute. @wheat pumice
night cloak
I had the same problem, it worked for me
wheat pumice
Ok tnx
onyx dagger
No, It isnt Official, @wheat pumice.
night cloak
@onyx dagger so you're saying that image is like fake?
wheat pumice
@onyx dagger thank u soo much for the support ❤
onyx dagger
It is from an Fake account. @night cloak
Also, Check out Pubgm's official Instagram, where you can actually get to know about the official events, @wheat pumice.
nova ore
When will pubg MOBILE solve the issue of bonus redeem problem my 100uc I not got i have redeem it on 19th oct when it will come in my account please help me
onyx dagger
And You're welcome.
For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @nova ore.
For this, You need to contact Customer Service in-game.
alpine flower
hmm doesnt work (signature in game). Are these characters allowed? / .
trim adder
Hi,My account has been linked to a Twitter account that is not mine, and I have to wait 21 days to be able to unlink it. The person who linked my account to my account enters my account and disables some things on it, and I cannot wait 21 days for my account to be stolen on the other hand. Please understand the problem and respond as soon as possible. Thanks
nova ore
For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @nova ore.
For this, You need to contact Customer Service in-game.
@onyx dagger I have contact be no reply from 19th October
onyx dagger
Probably, Yes. But are the Characters in your signature more than 30? @alpine flower
You can send them a Reminder message, @nova ore.
alpine flower
Probably, Yes. But are the Characters in your signature more than 30? @alpine flower
@onyx dagger no 21 i did count (including a shortend link to discord)
nova ore
How> You can send them a Reminder message, @nova ore.
@onyx dagger how to send please tell me
onyx dagger
Please contact Customer Service in-game about this as only they can help you with Account related issues, @trim adder.
Well, that link must have been the issue. @alpine flower
alpine flower
oh ok thanks
onyx dagger
Also, Spaces are counted in Signature.
You can just send them again, @nova ore. Like a Reminder message.
alpine flower
ya all including spaces 21
trim adder
The customer service was contacted inside the game, but not enough information was sent to them. I wanted to send more, but I could not
onyx dagger
Did they ask you to Wait, @trim adder?
nova ore
You can just send them again, @nova ore. Like a Reminder message.
@onyx dagger I am sending them massage daily but pubg MOBILE doesn't reply me will I get my uc back I have wasted my money for bonus challenge uc
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @nova ore.
onyx dagger
Please be patient. There are more people waiting for their uc come back to them. They will try to reply to you as soon as possible, Hopefully. @nova ore
nova ore
Please contact the customer service via the in-game settings for further assistance, @nova ore.
@storm flume but they not reply 😫 😫 😫
onyx dagger
Patience Please.
trim adder
Yes, they did, but they could not help me with insufficient account information and I cannot send them more information because they are not responding.
nova ore
Maximum how many days I have to wait 😩
onyx dagger
Well, As they have asked you to wait, @trim adder, Kindly Wait.
polar marshBOT
@green swan:
onyx dagger
Dont know about it. @nova ore
nova ore
Dont know about it. @nova ore
@onyx dagger but really I will get my uc or not please solve my problems
trim adder
I can wait, but he tries to classify my account for a week in order to cancel the linking of Facebook and the account is his own. Can you return it after that?
agile canopy
Is that how its supposed to work? The crosshair is above the wood but it shoots on the wood
onyx dagger
For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter, @nova ore.
olive dove
@nova ore please refer to the pinned msgs which explains the answer to your issue.
you can contact the customer support for further assistance.
@trim adder
you can send the more information when they respond to you, or you can start a new ticket once the opened one is closed.
in the mean time, the only thing you can do is to wait for the reply from the customer support.
Thank you.
trim adder
Ok, pardon, I will wait, and I hope that he responds to me soon
olive dove
@wide crypt
pubgmobile_cs@tencentgames.com
wide crypt
@olive dove thank you very much
olive dove
you are more than welcome. 
wide crypt
But I'm Indian so web page is not working
night cloak
@wide crypt from where u updated pubgm ?
wide crypt
Using links as said by YouTubers in India
night cloak
@wide crypt ohh 3rd party website or pubgm official website
wide crypt
3 rd party website
night cloak
@wide crypt nd yea in downloading resources did u find any difficulty
Nd which cellular ur using
wide crypt
No both game & resource pack I downloaded no issue in tat
night cloak
Pls tell me
wide crypt
One plus 6T
night cloak
Nope I have asked which sim u use ?
wide crypt
Jio
night cloak
Oh 😫 but I cant 😫
wide crypt
Hotspot try
olive dove
@night cloak @wide crypt
you can move your discussion to your private DMs, this channel is supposed to be for supporting server members with the game related issues.
wide crypt
@olive dove Oki sry any this
night cloak
Is that how its supposed to work? The crosshair is above the wood but it shoots on the wood
@agile canopy seems like a bug perhaps posting it in #old would be helpful
full raven
When is bonous challenge is coming
onyx dagger
No ETA, @full raven.
wanton cargo
@onyx dagger > For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter, @nova ore.
@onyx dagger what's the code?
onyx dagger
Code? @wanton cargo
wanton cargo
Redeem code
Fews hours ago i used a redeem code.. It worked but i still didn't get my reward 😕🙁
onyx dagger
Redeem code?
mild charm
wanton cargo
Yees.. Can i dm you?
onyx dagger
Feel free to.
onyx dagger
Accounts created in EEA region cannot change their region, @mild charm. (Due to the Laws).
wanton cargo
cunning ruin
Bruh I got muted from chat in the game for 3 days for nothing dude heccc
onyx dagger
State your issue, @cunning ruin.
sick shale
@wanton cargo Click ok and take a screenshot
wanton cargo
sick shale
It has been used...
wanton cargo
Means?
sick shale
Means it can't be used on multiple accounts
cunning ruin
@onyx dagger I was playing the game normal and then was chillin in the lobby and went to global chat and said popularity for popularity and then when I invited another player and tried to type a text, it said I've been muted for violation of rules and unlocks on 10/26/2020 1.32pm
wanton cargo
I only used it once 🤔
sick shale
Someone else used the code before you
cunning ruin
Why the hecccccc did I get muteddd
wanton cargo
Owww
nova ore
This pubg MOBILE not solve any issues of costumes so no use of wasting time
onyx dagger
Probably one of the players reported you, @cunning ruin.
sick shale
Or the code is not vaild anymore
mild charm
@onyx dagger first time i created the account on EEA but i wasn't there i was in middle east , but u know i was new on pubg so i didn't know that could make a deference , so does that help me with anything
cunning ruin
@onyx dagger for what dudeeee, there was nothing wrong in my text, so someone just reports me and bam I'm muted for 3 days? How do I play now then
onyx dagger
Since you DID create the account there, It cant be helped, @mild charm. 
onyx dagger
You're just MUTED, Not BANNED, @cunning ruin,
mild charm
@onyx dagger ok thanks
onyx dagger
You're welcome, @mild charm! ❤️
cunning ruin
@onyx dagger 3 days for nothing 3 days dude the weekend and then we have the working days
So basically someone just reports me and I'm muted
cunning ruin
How do I communicate, I can't even mark people
onyx dagger
In-Game?
cunning ruin
YES
onyx dagger
Its because you're Muted. He probably muted you for exchange of Popularity.
cunning ruin
No quick chat, no typing, no mic, you can't mark anyone, universal mark doesn't work
onyx dagger
That's what a Mute gives.
cunning ruin
Well what the hecc do I deserve a mute for
cunning ruin
Is there no way to get unmuted?
onyx dagger
You need to Wait.
cunning ruin
So yeah share my fEeDbAcK, and wait for 3 days till the mute ends, and then play the next week
onyx cairn
You can get muted for violating rules, like spam, inappropriate behaviour and else. You have to wait until it ends.
onyx dagger
Patience is the Key.
cunning ruin
Popularity for popularity in #space exchanges channel is so immoral and unethical
cunning ruin
I should be hanged for it
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @cunning ruin.
nova ore
onyx dagger
Well,
You need to wait Patiently Until the mute ends, That's the only way.
And, Feel free to share your Feedbacks about this in #old.
nova ore
This is the pubg MOBILE no use of chatting and dosen't reply us they taken my uc and not giving the pubg MOBILE is chatting with costumes I will complain about this
onyx dagger
Kindly Wait for their Reply Patiently, @nova ore.
cunning ruin
Lmao and they said contact in game support
onyx dagger
They receive about Hundreds, Or Maybe, Thousands of reports/requests/claims from the players Daily.
They need to check it all, And it would take some time.
cunning ruin
Useless pubg in-game support
onyx dagger
You can contact them either via in-game, Or via Email: pubgmobile_cs@tencentgames.com
nova ore
In how many days they will reply me on email
celest shadow
Response time may vary, @nova ore. Please be patient.
storm flumeBOT
Please refer to this channel's pinned messages for further information, @nova ore:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
pulsar matrix
I found a bug that I can shoot behind walls
storm flumeBOT
Hello, @pulsar matrix!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
dull basin
I don't know if this is the right place to say this because I play the kr version
storm flumeBOT
We provide support only for the global English version of PUBG MOBILE here, @dull basin.
dull basin
okay
celest shadow
Feel free to contact the in-game customer service of the Korean client for further assistance, @dull basin.
dull basin
I'd be wasting their time, it's not a big problem
brittle swallow
Hallo
onyx dagger
Hi, @brittle swallow.
Kindly state your issue.
onyx dagger
Yes?
rare shore
The Infection Mode has a few glitches, one being that when staying very close to the back wall of Site A and getting infected one gets trapped inside the wall and is unable to move outside or do anything other than jump or crouch. Same is the case with the wall next to Site B where the Power Up serum comes up.
night cloak
Help me pls
onyx dagger
Yes? @night cloak
State your issue.
night cloak
Playing in INDIA is getting very tough .
There's always unstable and high ping despite having good network connections
onyx dagger
?? @night cloak
night cloak
Yes
onyx dagger
Can you please state your issue more briefly.
night cloak
Pls unbun my acount
rare shore
@onyx dagger I reported another issue in that channel and can't post the one I sent here earlier before 6 hours pass by. Hope the message was conveyed.
night cloak
Playing in INDIA is getting very tough .
There's always unstable and high ping despite having good network connections
@night cloak @Rooby are you taking my complaint into account
@night cloak he can't do anything about it. Plus it could be due to the ban.
polar marshBOT
@night cloak:
onyx dagger
Yes it is, @rare shore.
Feel free to report again after the slowmode reset.
night cloak
@polar marsh @night cloak don't hacking pubg mobile
rare shore
No no. No Discord queries.
celest shadow
You will need to wait for another 6 hours before you can post another feedback or bug related content in #old, @rare shore. Due to the size of our community, we implemented the slowmode to limit users from sending their feedback and bug reports in said channel.
rare shore
I completely understand. No issues.
celest shadow
Super happy to hear that you do.
lavish wasp
Help guys
storm kiln
my account has been hacked
how can I recover my account!!!!!
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @storm kiln.
Please do not use languages other than English, @lavish wasp. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
lavish wasp
Customer service didn't help
sick shale
@lavish wasp You can follow this conversation
olive dove
the only way to solve your issue is to contact the customer support.
storm kiln
Please contact the customer service via the in-game settings for further assistance, @storm kiln.
@storm flume
the support in the game didn't helped me
olive dove
@storm kiln try to follow this conversation:
https://media.discordapp.net/attachments/481200416349224980/769652545022459924/example.webp?width=395&height=672
storm kiln
ما ساعدوني
storm flumeBOT
Please do not use languages other than English, @storm kiln. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
cedar lagoon
There is some people do problem at PUBG mobile I have there ID I will sended to you it’s 2 of them first id is 5430767222 second one is 5235689512
storm flumeBOT
Hello, @cedar lagoon!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
olive dove
@storm kiln you should try to contact them again, and be patient about it.
limber prism
How i find scrims?
sick shale
@limber prism #matches & #tournaments
oak cliff
Where is the Rock Star mini14? How can I get it from this event?
sick shale
@oak cliff From a crate in trick shop
oak cliff
@sick shale oh is it permanent then?
sick shale
It's not
oak cliff
What about these two? if I give 600 lollipop can I get them?
@sick shale the skin and set?
sick shale
@oak cliff Nope, but if you get the set or uzi skin from treasures crate, then the exclusive room will open
steady vine
Anyone know how to link a social account to pubg mobile beta account?
sick shale
Without using lollipops
olive dove
@steady vine only guest accounts are available in beta for now.
oak cliff
@sick shale oh thanks then
steady vine
@olive dove I lost my old beta account because I had issues with iOS not being able to verify the beta app and I had to reinstall 😦 any idea how to get my old account back?
open sand
Anyone know what qualifications have to be met to be inducted into the vip program ?
olive dove
@steady vine
I am sorry, but unfortunately you can't, guest account in the beta version of the game can't be retrieved.
For more support regarding beta please feel free to join the beta server, as we are only support the global version of the game in here.
celest shadow
There are no set requirements, @open sand. Feel free to apply via the form, you may refer to subpoint 6.1 in #faq for further information.
open sand
Thanks @celest shadow I applied about a year or so ago and I’m only allowed to apply once haven’t heard any feedback 🤷🏼♂️
steady vine
@olive dove May I get a link to join the beta version’s discord?
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @steady vine:
:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
celest shadow
I see. You will be contacted if you were selected for the VIP program, @open sand.
thorn sail
cyan stump
Hello. How are you doing? I have a problem
polar marshBOT
@oak frigate:
cyan stump
Hello. How are you doing? I have a problem
storm flumeBOT
Hello, @thorn sail!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
We are unable to provide assistance if you do not ask a question or state a problem, @cyan stump. Remember to read through #faq before asking questions in the support channels.
polar marshBOT
@cyan stump:
winged umbra
Hello, today I was about to buy 10.99€ worth of UC and I had to confirm my card (so I did), then the game sent me back to the UC buying page and it said I had a canceled payment worth 100€+ but I clicked on yes/make payment by accident thinking it was the 10.99€ I intended to use... This is not the first time it happens. Is there any way to get the money back or am I just stuck with it? Thanks.
sick shale
@winged umbra Unfortunately, no
winged umbra
Is there any way to report this error? It has happened before - I only click the amount I want to purchase once and the game somehow multiplies it like I've clicked it several times when I haven't
sick shale
@winged umbra Record a video and report it in #old, make sure to include the following details;
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
@viscid osprey Do not interfere please
viscid osprey
Ive been here listening you cant tell me what to do
sick shale
@viscid osprey I've sent message from customer service.
winged umbra
@sick shale i tried to record but i wasn't asked to leave the page to confirm my card, so the payment worked right away
viscid osprey
Did you get a notification on your phone that you paid?
winged umbra
I'm on my iPad but yeah I got the receipt in my email and I checked my balance and it was definitely gone xD
@sick shale is there any other way I can report the error without recording? I'm not sure how to make it happen again
sick shale
Report it the issue (in details) in #old and don't forget to include the following details
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country
winged umbra
@sick shale thanks
sick shale
@night cloak Because level requirements not met
smoky remnant
Hello
polar marshBOT
@smoky remnant:
magic portal
How to find regional rankings
deep geyser
My friend pubg and Facebook was stolen, now he got back The Facebook account but when he try to conect it says : "Account has been logged în with newer version of the game. And can no longer log în with an older version. Please update to the newest version". Please help! I have proof îs his account
magic portal
Uh update hes pubgm
deep geyser
He can t
night cloak
@sick shale but i did all of them
magic portal
Your not level 49
sick shale
@magic portal Lobby > season then click on Region
magic portal
Thanks
deep geyser
My friend pubg and Facebook was stolen, now he got back The Facebook account but when he try to conect it says : "Account has been logged în with newer version of the game. And can no longer log în with an older version. Please update to the newest version". Please help! I have proof îs his account
deep geyser
@sick shale dm pls
hardy ore
where pubg officially launch/ give redeem codes ?
sick shale
@hardy ore From events or live streams in the Esports channel
deep geyser
My friend pubg and Facebook was stolen, now he got back The Facebook account but when he try to conect it says : "Account has been logged în with newer version of the game. And can no longer log în with an older version. Please update to the newest version". Please help! I have proof îs his account
sick shale
Only customer service can help you with this issue.
proven crescent
So... same device 2 different accounts but same method of login and yet one has graphics for lobby while the other doesn’t... please help with this
pure apex
Can someone tell me why i dont have the option to change my region?
sick shale
@proven crescent Can you try to set Graphics settings to smooth and restart the game?
pure apex
Can someone tell me why i dont have the option to change my region?
proven crescent
I have done everything @sick shale but like I said 1 account let’s me select individual graphics for lobby and combat while the other one doesn’t and the one that doesn’t is my main account which I play on a lot 😞
sick shale
@pure apex If your account was created in EEA region or if you selected Europe as your region while creating the account then change country won't be available due to laws
pure apex
I dont rember anything about that
void bridge
I played this game about 2 years ago on IOS and I've well spent over 1k$ on the game. I am now on samsung and I'm wondering if I'm able to get my account back?
sick shale
@void bridge What about your 2nd login method? Twitter, facebook etc
void bridge
I'll check
sick shale
@deep geyser Stop repeating questions regarding this issue, as I've already told you that only customer service can help with this matter. Otherwise it will be considered as spamming and trolling
deep geyser
Ok, sorry
polar marshBOT
@mild dove:
sick shale
@fervent nimbus Contact customer service please
proven crescent
Any help with my matter? @sick shale
fervent nimbus
@sick shale i swear to god i contacted them more than 15 times. Iv lost hope
sick shale
@proven crescent Not sure but I think this feature was given to certain accounts at this moment, probably because it's a new feature.
fervent nimbus
I have videos that proof it is my account. I have paid more than 1000 usd on it. They can track my visa and see payments
sick shale
@fervent nimbus Only customer service can help with this matter, please state your issue properly and wait patiently for the answer
fervent nimbus
@sick shale
Can you connect me with anyone you know please
I had this account for 3 years
proven crescent
No I don’t think so, it was with the new update, it even had the guide/tutorial in the game when you updated telling you that you can do that however in my main account it didn’t show even though the graphics had a notification dot on it showing that something new has come in the graphics section of the settings @sick shale
sick shale
@fervent nimbus Stop it, we don't do that here
lament coral
Hi when i turn off all weapons on the advanced room card i still find all weapons in game (its not working) please fix this bug because not a lot of players using advanced room card this is why is no one reporting this bug.....thanks
clear fox
Where do i buy regular room creation cards?
sick shale
@clear fox From shop or clan/crew shop
fervent nimbus
@sick shale
Please help me 😔
fervent nimbus
@sick shale
I have lost hope. Please help me
lament coral
no one answring bro @sick shale
sick shale
@fervent nimbus As I said only customer service can help you with this matter, now stop repeating same questions please
umbral canyon
hey , i have a problem in the game
at last event of ACE evolution , there was an achievement called " Witness of truth " , it asks to watch ace revolution video 5 times . the problem is my phone is old and this video was not shown to me , so the event is end and i didn't finish the achievement
i think that is not fair , cause i had an old phone so the game doesn't care of me
i was late to ask for this because i thought nobody did it like me , but i get surprised that they did and finished , and nothing appear to me
umbral canyon
that's not a bug anymore , it's a problem needs to be solved 😦
the event has ended , i think many peoples have the same thing too
unique gull
ember pebble
Are the old zombie modes ever coming back? Like Hardcore and infection or do we not know that at all
bc i have 19/20 wins for the achevement 😂
umbral canyon
i knew it , we are too many , but nobody talked about it before i think
magic portal
I feel bad for the helper he solo all of your question and your pressuring him
night cloak
@umbral canyon @unique gull kindly post your feedback at #old so developers can take that to account for future updates.
hasty stone
polar marshBOT
@hasty stone:
night cloak
@ember pebble nothing confirmed yet.
normal fulcrum
@umbral canyon Video was available on spawn island before the launch of Erangel 2.0. In order to complete the achievement, you had to watch that video 5 times. It was available for everyone. If you've missed it, nothing can be done.
@steady fog No advertisement allowed
flint karma
Hi
normal fulcrum
Asking to download other games is advertisement of other games
steady fog
I didn’t ask to download anything. I said clash of clans will win game of the year if they don’t fix the game
How is that advertising?
Even the discord moderators for PUBGM have no brains
normal fulcrum
If you need help, then state your issue, instead of saying things like that
@flint karma Hey, how can we help you?
frozen sparrow
I have reedem uc from bonus challenge and it's not showing in mail box what should i do please tell me
storm flumeBOT
Please refer to this channel's pinned messages for further information, @frozen sparrow:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
ivory sundial
I have a problem that started days ago, my screen freezes while playing or in the lobby, I must minize the game and re-enter to fix it, I play on a xioami redmi note 8 pro so it is not the device.
normal fulcrum
Have you tried client repair @ivory sundial?
ivory sundial
Yes, I also reinstalled the game but nothing works @normal fulcrum
normal fulcrum
Your graphics settings?
olive relic
Why when I log in to email it says to me failed to login?
rugged rose
My uc!!!
storm flumeBOT
Please do not use languages other than English, @ivory sundial. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
normal fulcrum
Why when I log in to email it says to me failed to login?
@olive relic Have you tried resetting your password?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @rugged rose.
ivory sundial
low graphics and extreme fps @normal fulcrum
night cloak
@rugged rose I believe we've answered your question 2x already from now, repeating questions wont make it fast
olive relic
@normal fulcrum yes i’ve tried but it says failed log in too
@normal fulcrum i think someone changed my email
normal fulcrum
low graphics and extreme fps @normal fulcrum
@ivory sundial Try lowering your fps
@olive relic In that case, you have to talk to in-game customer support
olive relic
@normal fulcrum what should i tell him?
normal fulcrum
The issue you're facing
olive relic
Can they change my email or remove it?@normal fulcrum
ivory sundial
the problem started to happen when they put the 10 mb patch @normal fulcrum
normal fulcrum
Which option did you select in client repair?
Can they change my email or remove it?@normal fulcrum
They might. Ask them
olive relic
@normal fulcrum they are telling in 30 days the email will be removed, if hacker logs in will my request be cancelled?
polar marshBOT
@jolly cypress:
ivory sundial
the resource repair and quick repair @normal fulcrum
ivory sundial
It keeps happening to me, I already installed it up to 3 times from 0 but nothing @normal fulcrum
agile canopy
SEAGM is legit for buying uc?
night cloak
It is legit but we recommend midasbuy instead
normal fulcrum
@ivory sundial In that case, please report it in #old. Make sure to share the video/screenshot and type the issue in a single message
SEAGM is legit for buying uc?
@agile canopy Only Midasbuy is authorized as Official 3rd Party purchase site. Purchasing from unauthorized sources might lead to UC deduction
It is legit.
@night cloak Do not provide incorrect information. If you are not aware of the correct information, best not to answer at all
night cloak
I ever bought lmao
normal fulcrum
Doesn't matter, make sure you don't repeat it
night cloak
Epic, received my UC so definitely not a scam, however you can buy through midasbuy which is instant and cheaper 
I have downloaded the resources like 1/14 but I logged in I cant download maps.Nd when I click on download its saying downloading nan%
So I have to change dns?
@normal fulcrum
karmic vine
@night cloak emulater or mobile ?
normal fulcrum
Epic, received my UC so definitely not a scam, however you can buy through midasbuy which is instant and cheaper :yes:
@night cloak Do it again and you will be muted for providing false information in support channel
I have downloaded the resources like 1/14 but I logged in I cant download maps.Nd when I click on download its saying downloading nan%
@night cloak Device?
night cloak
Samsung a50
@night cloak Do it again and you will be muted for providing false information in support channel
@normal fulcrum How is it a false information when I proved it.
normal fulcrum
Telling users buying from unofficial sites is false information
night cloak
karmic vine
playstore search 1111 and install and try download
@night cloak playstore search 1111 and install and try download
night cloak
Telling users buying from unofficial sites is false information
@normal fulcrum I do not ask him to buy there, just proving it's real ??
storm flumeBOT
Please refer to subpoint 4.12 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
normal fulcrum
@normal fulcrum I do not ask him to buy there, just proving it's real ??
@night cloak It's same as providing false information. Now move to general chat
night cloak
Do not agree with you but okay 
Quite confused on what you're trying to say.
timber shadow
Hi
onyx dagger
Hello, @timber shadow.
Kindly state your issue.
glacial valve
My ISP is blocking pubgm after the ban in india. Can I use a vpn? Or will I get a ban?
onyx dagger
VPN is not Recommended.
Feel free to contact Customer Service in-game to know more about VPNs.
glacial valve
Solu> VPN is not Recommended.
Feel free to contact Customer Service in-game to know more about VPNs.
@onyx dagger any other solution?
pastel stag
So i need a help
onyx dagger
Yes, @pastel stag?
As your ISP is blocked, I suggest you to kindly wait for the game to get unbanned, @glacial valve.
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.
pastel stag
U guys need to get rid of the hackers
timber shadow
@onyx dagger my phone always heat up during the play until it reach 41 degree and because of that it start lagging.
storm flumeBOT
Hello, @pastel stag!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
pastel stag
Oh yeah
normal fulcrum
my phone always heat up during the play until it reach 41 degree and because of that it start lagging.
@timber shadow That's thermal throttling. Happens with all device when the processor is getting heavy load. Nothing to do with the game
onyx dagger
And,
If he (The player whom you reported) is found cheating, he will be suspended.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail, @pastel stag.
agile canopy
But Midas buy is currently not available in India, how can I buy uc if am from India
onyx dagger
Only Midasbuy is authorized as Official 3rd Party purchase site. Purchasing from unauthorized sources might lead to UC deduction, @night cloak.
Patience @agile canopy
jagged gulch
I was playing classic match in asia server.I started my matchmaking in asia server but my teammate was playing Europe server.this image proved it
onyx dagger
Feel free to report this in #old, @jagged gulch, If you're sure that you played on the asian server.
normal fulcrum
@jagged gulch Please be more specific about the issue
keen chasm
Any reports about pubg ban in india??
jagged gulch
I m sure,i have a video @onyx dagger @normal fulcrum
keen chasm
??
vale moat
Help pls pubg in livik i get 250 ms constant but in erangel i get 80 ms and i get into ither server also sometimes and i get 300 ms
night cloak
@vale moat have you tried routine repair?
@keen chasm nothing new the ban continues.
normal fulcrum
@jagged gulch If you're saying that your team mates Tier are showing feom EU server and you're playing on Asia server doesn't mean you're playing on EU server. It just means your team mates' highest tier is from EU server
keen chasm
Any new map coming to pubg lite?like I found out that pubg Mobile lite official YouTube is teasing about new Miramar map in their community post. Any chances?
storm flumeBOT
We provide support only for the global English version of PUBG MOBILE here, @keen chasm.
keen chasm
Is there a discord for pubg m lite
@vale moat
Yeah dude when I play erangel I get a stable 50ms and when I play livik I goes more to 999+ms
normal fulcrum
@jagged gulch Never mind that. It looks like a visual glitch. Feel free to put it in #old. And make sure to mention the issue along with the screenshot /clip so they can understand the issue
jagged gulch
@normal fulcrum thats not,me and my friends live in Saudi Arabia but we are playing in asia server .last 15 days our matchmaking like opponents are Eu server.we like to play asia but few days we faced it
@normal fulcrum ok
normal fulcrum
@normal fulcrum thats not,me and my friends live in Saudi Arabia but we are playing in asia server .last 15 days our matchmaking like opponents are Eu server.we like to play asia but few days we faced it
@jagged gulch When you play with someone who lives in other country, server does a cross matching so players from both the country have close to same ping to keep the game stable. Matching completely on Asia server will player from EU region a very high ping making it very difficult to play. And vice versa
jagged gulch
@normal fulcrum why matchmaking Europe server.we don’t have high ping issues.eu server most of players are cheaters. Matchmaking asia server + Europe server it’s unfair
normal fulcrum
Let's put it like this @jagged gulch
Your friend is from EU region. You ask him to play on Asia and you get matched on Asia server. Everyone has a ping of 20 to 80. But since your friend's from EU, he has a ping of 300+. Does that sound fair? A player with 300+ ping fighting against players with lower ping is always unfair. That is why cross server matching happens. So everyone has close to same ping, making the match as fair as possible
Regarding the cheaters you mention. They will be banned if they get reported
storm flumeBOT
Hello, @jagged gulch!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
green belfry
Why it is showing that only 7 days.... But season will end in 20 days
normal fulcrum
Why it is showing that only 7 days.... But season will end in 20 days
@green belfry You must have obtained it from some limited time event
green belfry
OK @normal fulcrum
real knoll
Guys can you help me about the gyroscope bug inverted, how to fix it?
storm willow
@real knoll try repairing your app once
night cloak
No begging, @proven axle.
alpine flower
ask about bonus challenge i meant
proven axle
@alpine flower Where to see bonus challage i am unable to see it
alpine flower
@alpine flower Where to see bonus challage i am unable to see it
@proven axle as i said it will be available soon
night cloak
If you cannot see bonus challenge that means it is not available for you region, @proven axle.
proven axle
@proven axle @night cloak so we need which reqiom for that
alpine flower
If you cannot see bonus challenge that means it is not available for you region, @proven axle.
@night cloak it was available before for him
night cloak
Then it is no longer available, @alpine flower.
placid compass
@celest shadow they are no replay
@night cloak it's useless friends ... customer service doesn't provide the best solution
night cloak
No need to switch region, @proven axle.
Please provide your feedback regarding the game in #old, @placid compass.
@agile canopy you can still buy uc if you want to from India 😉
polar marshBOT
@grim gate:
alpine flower
@agile canopy you can still buy uc if you want to from India 😉
@night cloak no third party websites allowed, still can you buy from midasbuy or in game?
mint sable
Why does Red Notification is always on Gamewiki. How can I make it go away? I clicked everything there.
💩 💩 💩
proven crescent
So... login in through twitter and after putting my email and password this is what I get^
mint sable
How can I connect my account to twitter?
rugged rose
I week overed but uc didn't get on my account waste pubg
proven crescent
Anybody gonna tell me how I am supposed to log in?
mint sable
@alpine flower I was directed here.
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @mint sable.
night cloak
it says “search for Twitter” but you’ve searched “login”, @proven crescent?
alpine flower
Please contact the customer service via the in-game settings for further assistance,
yo isnt it a notificaton bug viasy? this below here
Why does Red Notification is always on Gamewiki. How can I make it go away? I clicked everything there.
proven crescent
No @night cloak when I click log in through twitter on pubg it leads to a page where you put in your email and password and after I do that and press log in it leads to that page in the screenshot instead of logging in to my pubg account through twitter
sand path
How can I connect my account to twitter?
@mint sable
Did you switch from android to iOS or vice versa?
night cloak
Have you tried restarting, @proven crescent?
proven crescent
Yup just did @night cloak
onyx cairn
Did you try login via Twitter app instead? @proven crescent
rugged rose
How much time taken for a verification waste of time worst
sand path
Yes, it seems to be a bug, @alpine flower.
jagged gulch
@normal fulcrum lol😂, cross matchmaking no problem so why NA,SA,ASIA,EU and ME server ?
amber musk
When pubg unlock in India
proven crescent
@onyx cairn you can’t log in through the app but even so I am logged in through the app and browser
sand path
Could you elaborate? @jagged gulch
proven crescent
The issue still persist
onyx cairn
I use Twitter login as well, let me check if there's an issue, now.
jagged gulch
@sand path me and my friends live in Saudi Arabia but we are playing in asia server .last 15 days our matchmaking like opponents are Eu server.we like to play asia but few days we face it
sand path
Sorry, a mistake, @proven crescent, didn't mean to mute you.
proven crescent
Lol all good, was wondering wth I did wrong I was merely seeking help and got muted
onyx dagger
Feel free to report this issue in #old, @jagged gulch.
Also, Try changing your first matchmaking language as Arabic and second as English, And try taking Middle East server.
storm willow
@real knoll yes? Does the gyro works normal on other apps/games? Try re calibrating gyro sensors in your device.
jagged gulch
We never face before @onyx dagger
real knoll
@storm willow on the other games? yes it works normal except in pubgm.
onyx dagger
Yes, That's what.
Also, Try changing your first matchmaking language as Arabic and second as English, And try taking Middle East server.
This may work, Hopefully. @jagged gulch
proven crescent
Ohk... so that issue still persisted, I bypassed it by pressing login via twitter in the game, then cancel button (NOT CLOSE THE PAGE) in the login page then it says some stuff there and something about application settings I clicked application settings and it basically opened the browser version of Twitter inside the window that was opened by pubg when trying to log in and I logged into my account and then closed the page and tap log in again and it automatically logged me in without asking for credentials @night cloak
storm willow
@real knoll please make a screen recording and post in #old with device info char ID; region
night cloak
Thank you for the information, @proven crescent. Sorry I didn’t know how to bypass/fix the issue!
grave thistle
For jio users mic is not working
proven crescent
It’s all good welp next person who comes with the issue you can help 🙂
brave lintel
guyz i have 2 different twitter accounts but when i logout and try to use another twitter account its still log me in with the first account automatically
jagged gulch
@onyx dagger pubgm need money 💴 
they never solve any problems 😤😤
storm willow
@brave lintel Logout Twitter from browser and then use Second account
brave lintel
oke..ill be back 👍
storm willow
Nothing we can do.. probably your isp is blocking, you may try with another network.
brave lintel
@storm willow thanks a lot bro 👍
storm willow
You’re welcome @brave lintel
amber musk
Didn't open pubg because sever not connect then take a minute to open pubg?
normal fulcrum
@normal fulcrum lol😂, cross matchmaking no problem so why NA,SA,ASIA,EU and ME server ?
@jagged gulch So people play on their own server and don't have ping issues
There's nothing that can be done in your scenario. If you think it's unfair, feel free provide your feedback, instead of reporting as a bug
onyx dagger
Can you please state your issue more briefly, @amber musk?
quartz arch
What is mean of the question number 2 ?
Is it they mean when i start play pubg mobile?
night cloak
Yes.
Does anyone here knows if using a logitech mouse with Macro is consider as cheating?
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @night cloak @night cloak. Revert this at any time by sending .emulator in #481204134859505684.
clear spindle
Using Macro and such are against the ToS and will lead to a suspension, @night cloak.
night cloak
thanks
lapis stirrup
polar marshBOT
@lapis stirrup:
quartz arch
What is mean of the question number 2 ?
Is it they mean when i start play pubg mobile?
night cloak
Yes.
@quartz arch
quartz arch
Thz bro
frozen sparrow
@quartz arch The day you linked your social media account with your game.
quartz arch
Thanks 😊
sturdy idol
amber musk
@polar marsh didn't open pubg mobile until check for updates then open 
😫
rain lily
Hlw pubg mobile official
daring mason
pubg scope hold mode not working i setted it hold but its working in tap mode still
rain lily
I have a problem with my pubg account
rain lily
My pubg account was hacked
daring mason
@onyx dagger,im facing this from infection mode update i restarted many times didn't work
rain lily
My linked social media account Facebook was hacked
formal hamlet
hloo
rain lily
They have not helped me
formal hamlet
i cant open my account plz help
rain lily
I have access to gmail in to the game but the hacker have Facebook acces both of us is able to open the account
daring mason
@onyx dagger,hok.
onyx dagger
Please state your issue more briefly, @formal hamlet.
Alright then. @daring mason
Kindly unlink the Hacked Facebook account then. @rain lily
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @formal hamlet @rain lily.
formal hamlet
moring time i open my account and with my e-mail and few mintus there is open in another place
clear spindle
Please contact the customer service for further assistance, @formal hamlet.
celest shadow
You should contact our customer service for further assistance in this regard, @formal hamlet, and the customer service of your social media and/or e-mail account in question. Please refer to subpoint 2.8 and 5.3 for further instructions. Do not share your account details with third-parties.
rain lily
Unliking of Facebook account from pubg mobile needs 7 days to unlink but the hacker used to open the game every day then the unlink process got cancelled
Please help
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @rain lily.
formal hamlet
ok
onyx dagger
Matchmaking takes longer when you do not have enough players to play in a Mode, @night cloak.
Kindly try changing the server.
onyx dagger
Server, As it is a Payload match.
Oh, Emulator.
Kindly Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @night cloak.
night cloak
Thanks
onyx dagger
And please move to #emulator-support after you get the role.
pastel cave
Some time i try to play pubg mobile afternoon that will automatically disconnected from the server after Some time it will reconnect this is a bug or something @onyx dagger
cunning ruin
Need to mod to assist me regarding kd mechanism
runic tiger
I want to download pubg mobile In India
cunning ruin
Someone who knows about the increasing and decreasing points
@night cloak
I have a kd of 3.90 in 390 games
night cloak
Could you please elaborate.
cunning ruin
So I want to increase my kd back to 4.5 something, how much kills do I need per game to increase it to 4 in minimum time
onyx dagger
You can try downloading from the Official website, @runic tiger.
If that didnt work, You need to wait patiently.
night cloak
It’s pretty hard to increase your KD but I’d say at least 6 every single game to slowly buff it back up.
cunning ruin
I don't care about rank, currently crown 1 but I can lose it
celest shadow
The more the better for each match, @cunning ruin. You can maintain a minimum of 4 kills every match so that you slowly increase your K.D.
cunning ruin
Lily but it adds 0 or 1 kill rating point whenever I have 4 kills, I did 9 today and it added 4 5 points
celest shadow
That's how it is.
cunning ruin
Yeah well I'm doing 7 + kills per game and it increased from 3.84 to 3.90 in like 6 games
Also does surviving matter or you can just drop hot and get 6 7 kills and die early and still get good kill rating points?
Will it affect the amount of kill rating I get?
celest shadow
Surviving does matter, and you should try to win a match with a minimum of 4 kills, @cunning ruin. Dropping hot spots, getting your minimum kills and dying early would not really add much to your KD, that is as far as I know.
cunning ruin
Yeah well not dying is very helpful to kd that I know, and yeah well I make it to top 10 and get good points, and the lobby gets tougher, so I wanna drop my rank and push kd from crown 4 smth so it's easier, because the ace lobbies have cheaters and good squads
The only solution I see if to drop hot and get the maximum kills I can and then lose some rank points, but that won't help me kd and just waste time
I'm muted from chat too for 3 days so thats a bummer I have to play alone
Can't even mark enemies
spring void
Not dying will not improve your KD according to new method of calculations, you will need more kills to improve it.
Feel free to discuss that further in #pubg-mobile
cunning ruin
Dude it's the kill/ death ratio which means kills divided by the times you have died, so you get full points for kill rating if u don't die
bold shale
Hello ?
strange siren
what is best emulator version to play on ?
vagrant forum
GameLoop is the only recommended emulator.
strange siren
im talk about version ruka just edit comment
vagrant forum
#emulator-support would be the right place to ask that, @strange siren.
vagrant forum
How may I help you, @bold shale?
bold shale
I have a doubt
vagrant forum
What is it?
bold shale
Is SEAGM an official site to purchase UC ?
dim mauve
polar marshBOT
@dim mauve:
clear spindle
Only in game and from https://www.pubgmobile.com/pay is recommended, @bold shale.
clear spindle
That link redirects you to Midasbuy.
bold shale
I'm from INDIA bro , can't purchase through in game
And midasbuy is not working
Is there any other way ?
clear spindle
Unfortunately that's the only official and recommended way to purchase UC.
hollow goblet
Hi Guys,
polar marshBOT
@icy rivet:
hollow goblet
Recently i refunded UC worth of $150, and after i purchased another UC it says "Purchase Deduction" may i know how long will they deduct my UC?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @hollow goblet.
bold shale
But my friends are purchasing through SEAGM , what will happen to them ?
@bold shale Rock47 bro?
hollow goblet
already contacted in game customer service but they didn't answer to my question
iron basin
Twitter avatar is not syncing
clear spindle
He can contact the in game CS if it starts to Deduct UC, @bold shale.
bold shale
Oh ok 👍🏻
hollow goblet
meaning i have to purchase another 150$? to not get a "Purchase Deduction" ?\
bold shale
Tnx for the info @clear spindle bro
clear spindle
It takes upto 72 hours, @iron basin.
iron basin
@clear spindle i haven't changed it,everything was working fine yesterday and now the avatar is not synching
clear spindle
Try relogging.
iron basin
I did nothing happened
clear spindle
Reupload the image in Twitter and check again. Should be an issue from their side.
hollow goblet
Replied from CS
clear spindle
Well that's a clear reply from them.
hollow goblet
aight bro thanks for the help
cause im just worried that i won't be able to purchase any UC forever
😆
sand path
It will be deducted, until they recover the unofficially purchased amount.
hollow goblet
@sand path but can i check how much till i have to cover?
sand path
Nope.
hollow goblet
hmmm ok thanks
polar marshBOT
@orchid wren:
hollow goblet
is midasbuy legal to purhcase?
near flint
hi , my account was hacked with twitter , im back my twitter but the hack link it with email , how can i remove the email ? thanks
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @near flint.
clear spindle
@hollow goblet Yes, https://www.pubgmobile.com/pay
loud swallow
Pubg beta iOS link pls
crimson wigeon
#ERROR 403
ID : 5312003435
IGN : 乡RMK乡ArYaN
frozen for month n gameloop is up to date.
frozen schooner
how long do we have to fight against hackers??? should we leave playing game?
vagrant forum
If you type multiple words which are blacklisted by the in-game chat or if you get reported by other players for verbal abuse, you get muted, @fierce tulip.
polar marshBOT
@mighty patrol:
fierce tulip
@vagrant forum I just typed in all chat that Only rush gameplay invite me After this it's showing.
@vagrant forum when will Unlock
frozen schooner
u r making this update that update but lacking detecting cheaters man sorry to say but this is true... create a system if a player get many report then please check him manually! this is pain we cant play so many cheaters!😭
vagrant forum
26th October 14:40
fierce tulip
@vagrant forum Thank You for The reply Bruh👍
weary tinsel
@celest shadow Hey, since yesterday when i play using earphones, my team mates cant hear me, neither can i hear them, but i can hear all other game sounds except voice chat but when i remove earphones, its all fine....n earphones are perfectly fine as i can talk on calls, watch videos without any problems, only PUBG voice chat malfunction..... n sometimes my teammates hearing very low voice from my side... @vagrant forum @spring void sorry for many tags, but its difficult to play without earphones
near flint
i need costomer service
weary tinsel
Can anyone please help
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @near flint.
near flint
they not answer
olive dove
@near flint how can i help you?
@weary tinsel have you tried to use another earphone to see if the same issue happens?
polar ravine
Добрый день
Здравствуйте, почему мой аккаунт в PUBG Mobile заблокировали? Если я не
использовал никаких читов и посторонних программ..
мой id 5293736214
Очень потрачено много времени, будет очень жалко если вы никак не
отреагируете
storm flumeBOT
Please do not use languages other than English, @polar ravine. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
weary tinsel
@weary tinsel have you tried to use another earphone to see if the same issue happens?
@olive dove yes
weary tinsel
@weary tinsel have you tried to use another earphone to see if the same issue happens?
@olive dove if earphone was the issue, how come call voice is perfect...
olive dove
@weary tinsel you may need to check the game audio settings when you plug-in your earphone.
weary tinsel
I didnt change any settings, was absolutely fine 2 days ago, but from yesterday, issue started'
but i will check and increase the mic vol if possible
lean star
Hi, I'm just wondering if anyone can help me. I keep trying to purchase prime and it won't let me because it says my account is at risk? I'm not sure why and/or how to fix it.
trim cobalt
Dear Pubg Team,
Recently I have received a message "Your account will be locked for violating regulations on the use of fraudulent software. Unlocked in: 20.10.30 16:55:00, Customer support E-mail - PUBGMOBILE_CS@tencentgames.com "And then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account. ID- 5566303103
Nickname- なに。anhthanh
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @lean star.
polar marshBOT
@trim cobalt:
junior rapids
Dear Pubg Team
i need help my id 5407912730
i cant change my city
and
cant find all events
and cant use bonus challenge
spring zephyr
i cant change my city
@junior rapids That option is not available for the European region. And your account is European, probably you chose Europe as your region when you made your account
You can't do anything about it.
cant find all events
You won't get regional events if your in-game region is different.
junior rapids
@spring zephyr But I want to leave the European region and join the rest of the players to obtain those powers. Can you help with that? Thank you.
@spring zephyr I am from the Middle East. Is it possible to reset and select the country again, such as the first time you create an account without losing what is inside the account?
spring zephyr
Unfortunately, you can't change your region now.
slim coyote
I want to let my clan to be Notary
junior rapids
@spring zephyr thanks
weary tinsel
@spring zephyr Hey, since yesterday when i play using earphones, my team mates cant hear me, neither can i hear them, but i can hear all other game sounds except voice chat but when i remove earphones, its all fine....n earphones are perfectly fine as i can talk on calls, watch videos without any problems, only PUBG voice chat malfunction..... n sometimes my teammates hearing very low voice from my side..
and cant use bonus challenge
@junior rapids I guess u r using gfx tool? its against ToS as i can see FPS meter i your pic
storm flumeBOT
Use of unauthorized third-party software or methods, @weary tinsel, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
spring zephyr
@weary tinsel Can you hear your teammates when you are not using the earphones? 
weary tinsel
yes I can hear and they can hear me too
But if I use earphones, both not working, I tried today too but today I can hear him fine, but he can hear me low
Any idea @spring zephyr
spring zephyr
Tried repairing?
junior rapids
@weary tinsel its GeForce experience 😆 im play pc
weary tinsel
ohh emulator lel
junior rapids
@weary tinsel 
weary tinsel
Tried repairing?
@spring zephyr No, is it possible in game or do we need to log out and try cause before I tap on repair option the game starts
spring zephyr
You have to log out.
weary tinsel
ok
fair isle
alright then i guess i won't go to the lobby
olive dove
@fair isle you can try and restart the game
fair isle
yeah i did it and now its fine
olive dove
Great 👍
celest shadow
Please remove sensitive information such as your e-mail in your message before posting it, @shell elk. You should contact our customer service for further assistance in this regard, and the customer service of your social media and/or e-mail account in question. Please refer to subpoint 2.8 and 5.3 in #faq for further instructions.
shell elk
Dear Tencent,
My PUBG account has stolen which is linked with facebook and it was also connected to my twitter account. Now I can't access to my own account. I spent lot of money for this account, I have the top up receipts which I made payments. My game ID is 5156587099. I Can prove 100% that this is my account and I can answer any question regarding this account. My last game name was "梦《£zio》梦" and now it has changed by the person who stole my account. Please recover my accoun
wary knot
Is it possible to unlink your facebook to your account and link it to another one?
shell elk
Yes
olive dove
@shell elk
You need to contact the in-game customer support regarding your issue. You can do this through the login interface (help) or by sending an email to pubgmobile_cs@tencentgames.com
storm flumeBOT
Use of unauthorized third-party software or methods, @gusty raptor, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
untold oak
Hi i Need Support
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @untold oak. Remember to read through #faq before asking questions in the support channels.
shell elk
I send lot of email by they not responed
storm flumeBOT
Use of unauthorized third-party software or methods, @untold oak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
thin halo
@untold oak Yes, it can get you banned.
@gusty raptor Yes, as it violates PUBG Mobile Terms of Service.
pulsar onyx
shell elk
I sent lot of email but they dint respond pubgmobile_cs@tencentgames.com
storm flumeBOT
Please do not use languages other than English, @pulsar onyx. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
thin halo
@shell elk It may take time for them to reply you. You can try contacting them in-game.
@onyx plover Is your account banned?
shell elk
I cant access my own account. I cant do it in my account
olive dove
@shell elk do you still have the game installed in your device?
fair isle
quick question is there a way to make myself invisible like to friends on my friend list
pulsar onyx
ف مصريين هما
olive dove
@fair isle the answer is no.
fair isle
:c
olive dove
@pulsar onyx
You can refer to our regional community for support in other languages. #faq 3.1.
thin halo
@onyx plover If you have no need for in-game support, please don't chat in here. Please refrain from using the word "banned". This channel is meant for in-game support.
shell elk
I played useing with emulater
weak sun
olive dove
@shell elk
You did not answer my question, do you have your game client installed, if you do you can contact the customer support from the login interface [top right you can click on help].
Otherwise, the email is your only option.
@weak sun no need to mention the Mod role to answer your question, you already got an answer there.
If you experience bad ping in the game you can report it through the form:
https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection
pulsar onyx
Where is the support?
mossy elm
How can I watch statistics now ?
olive dove
@pulsar onyx
I already answered you 
shell elk
Yes i have
olive dove
@mossy elm what do you mean?
polar marshBOT
@pulsar onyx:
mossy elm
Where I can watch my classic mode statistics like - match played, k/d ratio,most kills etc. ?
olive dove
You can browse to your profile, click on the rank icon to access your data
Then you can see info about your tier, stats, results, and achievements.
night cloak
Hiya! I am wondering is it possible to link another facebook account to your pubg account? If yes, how? Thank you kindly upfront! 🙂
shell elk
spring zephyr
@night cloak You will need to unlink your existing Facebook account first.
shell elk
Its not helpful
night cloak
@spring zephyr I can't seem to find it anywhere?
spring zephyr
Settings > Basic > Linked > Unlinking accounts.
You can't link 2 facebook accounts at once.
You will need to unlink one to link the other.
night cloak
@spring zephyr I don't get a facebook icon to click at
I can only see a twitter icon
spring zephyr
Logout and login from your twitter account.
night cloak
On their website?
spring zephyr
Settings>Logout (bottom left) 
spring zephyr
@charred fractal You mean week 7 of RP?
charred fractal
Yea
storm flumeBOT
Please avoid going off-topic, @empty hatch. You may have unrelated conversations in #chat.
charred fractal
when is it gonna open?
I dont see it
Ur not being a very good supporter honestly
spring zephyr
@charred fractal You can check the timing when week 6 is going to end from the missions tab in the RP section. 1 day left till week 6 ends.
charred fractal
So 1 more day until week 7 opens?
spring zephyr
Yes!
@spring zephyr
spring zephyr
1 day and some extra hours....
charred fractal
Exactly^^
proud schooner
Id-6600238079
This is the id of a hacker who only plays arena training and uses M24 and each shot connects to head every time.
Please look at this player
storm flumeBOT
Hello, @proud schooner!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
night cloak
Plz help I am unable to download any maps or resources
It says error downloading resources
Plz restart the game or repair
I did both but still
night cloak
But why
storm willow
@loud lantern No, use only https://www.pubgmobile.com/pay/ or ingame
night cloak
😅🤔 it is not banned
storm willow
@night cloak probably your ISP issue.
storm willow
Try it and let me know if it works.
night cloak
Wait let me open again
Hope it resolves
loud lantern
@storm willow Thanks for the support and recharge service is not available for India region. Is there any other way?
night cloak
I repaired and now it's downloading!
@storm willow
There is no settings button
I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
uneven pumice
Anyone from esports sa management?
There is no settings button
@night cloak are you blind? Beside workshop and season 15 there are settings option
proper compass
When pubg will be unban in India 🇮🇳
uneven pumice
@proper compass 2-3 months
proper compass
Ohhh thats Sad 😥
uneven pumice
But i heard that pubg still working in india as well as other countries
pliant escarp
I need help😫
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @pliant escarp. Remember to read through #faq before asking questions in the support channels.
celest shadow
You can move the buttons, @night cloak. Hold the "Settings" button for a certain amount of time, and it will start to vibrant, that way you can move the button or replace it.
pliant escarp
My account was hacked. & Hacker is performing unlinking my FB & he connected his TWITTER account. I'm unable to do anything@celest shadow
Pls help🙏
celest shadow
You should contact our customer service for further assistance in this regard, @pliant escarp, and the customer service of your social media in question.
night cloak
@celest shadow thx
celest shadow
Please refer to subpoint 2.8 in #faq for the social media support link, @pliant escarp.
night cloak
Why i cant unlink the
Twitter
celest shadow
Your Twitter account should be linked for 21 days before you can unlink it, @night cloak. Please refer to subpoint 2.5 in #faq for further information.
night cloak
@celest shadow the Twitter linked
More than a month
I linked twitter when library map comes
simple cairn
Hard
clear spindle
Contact In-game customer service for account related issues.
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @simple cairn. Remember to read through #faq before asking questions in the support channels.
uneven pumice
Anyone from esports sa management?
clear spindle
@onyx cairn 
uneven pumice
?
onyx cairn
How may I be of assistance regarding esports?
uneven pumice
Is saturday and sunday is off day for esports sa team?
Because i was in last step for tournament license and room card but yesterday and today they are not replying
Thats why i am asking
@onyx cairn
onyx cairn
We are not affiliated with third party licensing, you need to wait until they reply via email to you.
uneven pumice
I am asking is this two days is off for them?
real solstice
crew challenge open date?
onyx cairn
Probably yes as we have Sunday. @uneven pumice
uneven pumice
I think in weekends like saturday and sunday off for them
real solstice
when will the crew challenge open date?
bold shale
crew challenge open date?
@real solstice when pubgn un___ crew challange opens
I guess
real solstice
🙄🙄
clear spindle
No ETA for now.
daring mason
It stuck in loading page when selected krjp server
it dosent enter the match it stucks in loading page
i restarted many times
night cloak
Hello Im, having an issue
storm flumeBOT
Please refer to subpoint 4.10 in #faq for further information, @daring mason. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
coral marten
If any pubgm dev is sees this, I was wondering when skins for companion will start rolling out. Like ravens, parrot, haulk, etc
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
night cloak
I, installed the game in my, other phone and when I open it
It shows that enable storage permission but I have enabled it
I reinstalled the game but still same issue@clear spindle
@storm flume help me now
pseudo basalt
hi
clear spindle
Wait.
night cloak
Kk
pseudo basalt
@storm flume i like to change my pubgm linked e-mail how?
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @pseudo basalt.
pseudo basalt
customer service is take too long to reply
thin girder
You can get stuck on this
pseudo basalt
i been waiting for like 2 day
clear spindle
Try reinstalling again @night cloak make sure to have enough storage.
Only they could help you @pseudo basalt
night cloak
@clear spindle I bought new phone it's free of 100gb
pseudo basalt
it dint help idk why @clear spindle
night cloak
It's showing the same again idk why@clear spindle
pseudo basalt
he just end the conversation after he send a long message
clear spindle
Can you try installing the game from https://www.pubgmobile.com
Only they could help you @pseudo basalt try contacting them again.
pseudo basalt
i aldry tried 2 time there answer is this the same i waited like 4days before he reply
thin girder
maybe ur phone really doesn’t have 100gb
storm flumeBOT
Hello, @thin girder!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
clear spindle
Is that mail hacked or something @pseudo basalt ??
pseudo basalt
@clear spindle i connect my brother email to my pubg he always log me out when i play
clear spindle
Contact the in-game customer service again
night cloak
I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
pseudo basalt
i already contact i think i will wait 2 days before he decline again
storm flumeBOT
Please refer to subpoint 5.4 in #faq for further information, @pseudo basalt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
polar marshBOT
@night cloak:
cyan mist
My Facebook disabled i can't login for pubg.how to recover
storm flumeBOT
Please refer to subpoint 2.5 in #faq for further information, @cyan mist. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
cyan mist
Ok
storm flumeBOT
Please contact the customer service via the in-game settings for further assistance, @night cloak.
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
olive dove
@night cloak updat to the new version and if the problem is still exist try to contact the customer support.
stoic rune
Pubg kr version is not opening after noon in India,I noticing this issue for week now,other two version r working perfectly (gl&Taiwan)
ember vigil
I have this message every time i try to login to my account, i made the routine repair because i thought it will solve the problem but still have this message
honest slate
Hello i want emulator access please
willow wren
Helpppp someone keeps hacking on my account