questions

[night cloak]

I am from iraq not european

Pleas can you fix my account 🌹♥️

[sick shale]

@night cloak Maybe you chose Europe as your region while registering

[static osprey]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @static osprey. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@static osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How abut this problem

‏The bounty challenge is not visible in the options

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[atomic ferry]

When will pubg unban in India?

[night cloak]

Hello guys

Any admin here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[last oasis]

I cannot redeem UC by battle coin in pubg mobile North America server

[steep thicket]

Pubg unban in india in2021

[simple cairn]

Haha

[polar marsh]

@mint ermine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cyan mauve]

Why the PUBGM Korean players can match PUBGM Global?

[shrewd flame]

How fix this problem?

[sick shale]

@shrewd flame Contact customer service

[shrewd flame]

How ?

Inside the app?

[cyan mauve]

@sick shale is there anyway to unlink email from PUBGM Account?

[fast jewel]

Any admin

Please

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @shrewd flame. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sick shale]

@cyan mauve Yes, by contacting customer service

[pearl palm]

How to finish vanqiser achievement

[fast jewel]

Please I have an account its been stolen help me to recover it please🙏

[sick shale]

@fast jewel Do you have access to your account?

[fast jewel]

I contacted customer service they ask me stupid question they say send us the hacker social media

[sick shale]

@pearl palm The requirements are there, in achievements

[fast jewel]

No its been a month am trying to reover it they keep asking me these questions@sick shale

@sick shale i have all my information all my payments receipt date of registration

[sick shale]

@fast jewel Security questions are necessary to process your request, you can follow the conversation below,

[fast jewel]

They ask me these questions I sent them and at last they ask me to send the hacker social media which nobody knows who is the hacker

[sick shale]

@pearl palm No need to interfere, move to a discussion channel

[fast jewel]

I did all these man I have answered all of them and at last they ask me for the hacker social media

I have spent over $3500

[sick shale]

@fast jewel Please tell them about this issue, we are not attifliated with the customer service team

[fast jewel]

@sick shale please help me to contact a developer I swear they ask me stupid question

Any information you need I have I can answer it I have my master card which I did my all payments

@sick shale I have all my payments receipts

[sick shale]

Only customer service can help you with this matter

[fast jewel]

Help me to contact a developer not the customer service they are not helping me bro

But why they ask me for the hackers social media if you get hacked do you know who hacked you? Thats a stupid question

[night cloak]

They’re asking which social media the unauthorised user has connected to your PUBG MOBILE account, @fast jewel.

Eg. Facebook, Twitter, Google play games. Etc...

[fast jewel]

@night cloak bro my twitter got hacked and he changed everything now I have no access to that account anymore

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @fast jewel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

You’ll need to gain access to your account before the PUBG MOBILE team can assist you further with this matter, if need be.

[night cloak]

Please understand that you’ve been clearly advised on what to do and we cannot assist you any further, repeating yourself over and over again does not change our answer, @fast jewel.

[storm flume]

Hello, @pearl palm!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[fast jewel]

@night cloak now all I know he connected the account with google play twitter and email/phone number I had access with 1 device only and after the update I lost that as well

@night cloak am just asking you get someone better on customer services my main account I spent over $7000 and thats my secondary account I spent more than $3500 if these guys not helping me then what else I can do to recover it? Shall I claim on PUBG by law?!

[night cloak]

Account security is your own responsibility not PUBG MOBILES filing a law suit won’t be of much use, as previously stated we cannot help with this matter please contact in game support, @fast jewel.

[sly harbor]

Bonus challenge rewards page isn’t loading.

Anyone having similar issues?

[fast jewel]

My responsibility and ur bad customer service they ask my private questions and I answered all of them one by one without any mistake they asked me screenshot of my payments I sent them they asked my date of registration I sent them and I still have my Facebook account which I registered that PUBGM account with , so what else information they Need? Hacker's social media? Who the hell know who is the hacker?

[night cloak]

repeating yourself again will result in a server mute, @fast jewel. Read #735483472432594994 at least once.

[fast jewel]

Am not asking you to recover it for me am asking to allow me to talk to a developer @night cloak ,

[night cloak]

Have you tried a routine repair, @sly harbor?

[sly harbor]

No I haven’t, last time I repaired my game all of my settings were reset. I haven’t risked that again.

[fast jewel]

@night cloak see that's all your answer muting me go ahead do it and I will do everything by law.

[night cloak]

Make sure you save your settings to the cloud before doing so. Last time I did a routine repair I didn’t even need my cloud settings, @sly harbor.

[sly harbor]

@fast jewel Read the PUBGM terms of service before you waste your money and time hiring a lawyer and filing a suit.

[placid sail]

Hi how are you support

[sly harbor]

@night cloak When I upload my settings to cloud, does that save every setting or just my sensitivity?

[fast jewel]

@sly harbor what is their service?
They have a phone number I ring them 24/7 nobody answering this is the service they have?

[placid sail]

Communication accounts are hacked. Only one account I can log into and I cannot access it in order to change the password

[night cloak]

I believe it’s only your sensitivity, @sly harbor.

Please contact in game support for account related issues, @placid sail.

[fast jewel]

Good night guys

[sly harbor]

So if I repair, will my hud be reset?

[night cloak]

‏Hi

‏My id is (5260820373)

‏ The bounty challenge is not visible in the options ... it appears sometimes but I cannot play it ... I cannot redeem the reward and I have more than 2000 points.

[sly harbor]

It was last time. That’s why I’m skeptical about repairing again.

[placid sail]

now i get The account was logged in with a newer version of the game

I do not know what to do

[night cloak]

That’ll be because the team are experimenting or it’s no longer available for your region, @night cloak.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @placid sail.

[placid sail]

I've tried but no response appears

[night cloak]

So if I repair, will my hud be reset?
@sly harbor, I believe so yes. Sorry for the inconvenience you can share your feedback regarding this in #old.

[placid sail]

I might have been ignored because of the many messages

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @placid sail. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[placid sail]

I did not understand what should I do now!

I tell you that my accounts are hacked and you are telling me to read? instructions

I told you that there is no response with support from within the game

[vapid rune]

I found
A cheater in the game yesterday he was using wallhack aimbot speedboost and high jump plzz help because of him the entire rank I pushed yesterday was in vain

[storm flume]

Hello, @vapid rune!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Please wait patiently for an in-game support agent as we cannot assist with account related issues, @placid sail.

[vapid rune]

I had already done that and told my friends as well to do the same but after 1 match the hacker came in my lobby

[placid sail]

when i want unlink facebook

[night cloak]

Please provide the following details, @placid sail.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[loud mountain]

I have a problem with pubg profile pic
Y pic is not getting clarity

Plz try to fix it pubg

[placid sail]

ID : 5242212839
Device : Ipad air 3
Wi-Fi/Cellular : Mobily
Country : Saudi Arabia

@night cloak

At the moment, I am entering via the simulator and monitoring the account

[night cloak]

please report this in #old, @loud mountain.

[placid sail]

Facebook - Emile = the are hacked
only twitter i have

[night cloak]

Please contact in-game support in the mean time, @placid sail.

‏Hi

‏My id is (5260820373)

‏ I ask to change my region - the country - from Europe to Asia - Iraq - please help me.

May I ask what social media you’re trying to unlink when you receive that blank screen, @placid sail?

[placid sail]

Ok

[graceful silo]

@placid sail you can follow this steps

[night cloak]

Due to the EEA regions laws it is not possible to change your region. Only way to do so is by creating a new account, @night cloak.

what social media are you trying to unlink from your PUBG MOBILE account that give you that blank screen, @placid sail?

[placid sail]

Facebook

[night cloak]

‏My id is (5260820373)

‏ The bounty challenge is not visible in the options ... it

Thank you, @placid sail!

[placid sail]

I told you my account was hacked, they hacked Facebook and then linked the account to their email address as well

[night cloak]

That’s a regional option if you’re not seeing the option it is not available for your region, @night cloak.

[placid sail]

Now the way to log in only Twitter

[night cloak]

But i was playing last two week

[placid sail]

And now I am facing this problem, please help me

[night cloak]

Then it was removed, @night cloak.

This problem is new

[placid sail]

They are trying to remove my Twitter now, which is the only thing linked to my account

[night cloak]

It is not a problem it would’ve been intentional, @night cloak.

Can you vist my account

Please

You can follow the steps given by the user above, <#questions message>, @placid sail.

[placid sail]

I can not view what is written The picture is too small

[night cloak]

Zoom in.

[placid sail]

done

[night cloak]

‏My id is (5260820373)

‏ vist my account i have problems and no one help me

[graceful silo]

@placid sail For "Account has been login in with newer version" problem, please Uninstall pubgm and take it back from your friend device or Another device. It will help you

[placid sail]

Well, when will the update be officially released?

no answer

[graceful silo]

@placid sail please wait for sometime

[placid sail]

Ok dude

[night cloak]

‏My id is (5260820373)

‏ vist my account i have problems and no one help me

I’ve already answered your queries, @night cloak.

😩 thanks...

[primal tulip]

Sir How much Time it will take 10 Days ago

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @primal tulip. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[placid sail]

Update 1.0? Did it start

[primal tulip]

Sir almost 10 ago the hacker Is logining with Email How much it will take

[placid sail]

You have to prove them
@primal tulip

@primal tulip

[primal tulip]

@placid sail i already sent Them Prof

[placid sail]

then wait for the answer dude

[sick shale]

He has been answered, be patient please @primal tulip

[stiff pewter]

Bring back bonus challenge my 5000 battle coind still remains there

[sick shale]

It takes time due to large amount of support requests

[storm flume]

Please refer to this channel's pinned messages for further information, @stiff pewter:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[primal tulip]

@sick shale sir How much because the hacker Spending my Uc

[stiff pewter]

Bro this msg is for so long saying near future and as soon as possible but i waited for more than a month now

[sick shale]

@primal tulip They're working on the problem since you've got that answer, it will be fixed as soon as possible
If there is any other issue, feel free to contact customer service again

[stiff pewter]

Atleast say will it available for this season or not

Nope i have bonus challenge problem

[night cloak]

Please add your suggestion/feedback regarding the game in #old, @stiff pewter.

Give me official pubgm website download link

@night cloak

http://www.pubgmobile.com/en/event/halloweeks2020/, @night cloak.

Ohk

[placid sail]

When will the new update come out?

[reef pagoda]

Allo gus

[storm flume]

We currently do not have a specific release date for the upcoming update, @placid sail. Once we do, we will publish further information in #news.

We are unable to provide assistance if you do not ask a question or state a problem, @reef pagoda. Remember to read through #faq before asking questions in the support channels.

[dusty quartz]

The technical service did not give me an answer about my problem, however, and the people who stole my clan are making use of it, starting to recruit and participate in local tournaments

[night cloak]

We cannot help with account related issues only in-game support can.

[dusty quartz]

Not my account is fine, only that the clan was stolen and technical support cannot help me in that case

[night cloak]

Nor can we.

[dusty quartz]

I understand perfectly friend thanks anyway for the help but could I leave clan ID so you can help to report?

[night cloak]

We cannot help in anyway sorry.

Bruh what is that language on the top

Feel free to report in #old a lot of in game mails are Chinese and so are most errors, @night cloak.

Eh just now I spinned it says free 2 spins when I click twice it only opens once

I have free 2 spins but only gives 1

May I ask what spin that is, @night cloak?

[placid compass]

why pubg did not provide a solution to @placid sail ??

[night cloak]

May I ask what spin that is, @night cloak?
@night cloak that photo lmao

why pubg did not provide a solution to @placid sail ??
@placid compass No ETA.

[elfin canopy]

@night cloak there's only one free spin/draw daily.

Which resets at 00:00 UTC.

[strong cipher]

any idea when bonus challenge will be available?

[night cloak]

No ETA, @strong cipher.

[strong cipher]

ok

[merry cradle]

Can someone help me? My joystick isn't registering me touching it? I tried reseting and everything

[night cloak]

Are you able to share a hand cam video for the issue happening, @merry cradle?

[merry cradle]

Uhh i can't send videos i don't think

I'll see 1 sec

I canr send a vid:/

[night cloak]

You can send videos here.

[merry cradle]

Says its to long😒 it just won't pick it up idk y.

It just won't register that im touching it

[night cloak]

Could you try shorten the video to be within 100MB?

[glossy oar]

When is the bonus challenge returning?

[night cloak]

No ETA, @glossy oar.

@night cloak there's only one free spin/draw daily.
@elfin canopy I left it 2 days it should have 2 daily spins but it shows 2 spins free but then the second one just doesn't do anything and remove the daily spin count.

[loud swallow]

Pubg mobile beta version link for ios

[night cloak]

Please check the pinned message of #news, @loud swallow.

.cs @raw compass

[raw compass]

help

[night cloak]

عايز اتكلم حد من الدعم الفني

English only please, @night cloak.

عايز اتكلم حد من الدعم الفني
@night cloak Go ahead, what do you need help with? Respond to me in English.

Please do not interfere, @night cloak.

Your Honor, I am Emily Take that while I do not play in cheating methods

[merry cradle]

@night cloak it won't let me idk

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[loud swallow]

Pubg mobile beta version iOS link

[night cloak]

Please check the pinned message of #news, @loud swallow.

[merry cradle]

?

[night cloak]

could you upload it to YouTube then send me the video link in DMS, @merry cradle?

[elfin canopy]

Spins resets at 00:00 UTC, @night cloak. You cannot claim previous day's spin.

[merry cradle]

Half the time it accepts the other times it doesn't

[fluid ore]

the download bug ?

how to fix i cacnt downloadx the updates

[merry cradle]

See what I mean?

@night cloak

[celest shadow]

Are you facing issues where it shows NaN%, @fluid ore? Could you share a screenshot of the issue?

[fluid ore]

yes, it is

[celest shadow]

Can you try repairing your game and set a DNS for your Wi-Fi through your device network settings, @fluid ore?

[fluid ore]

huh

my wifi is perfectly fine

[onyx dagger]

Then can you try repairing your game?

[livid mulch]

!rank

[storm flume]

The !rank command is disabled in this channel, @livid mulch. Please execute the command in #481204134859505684 instead.

[indigo storm]

Is there any update of PUBG return in India

[night cloak]

Nope

[shrewd flame]

How i can fix this problem?

[onyx dagger]

Please contact Customer Service in-game about this, @shrewd flame.

Or, Before contacting them, Try reinstalling the game.

[placid sail]

@shrewd flame واضح ان حسابك مسروق

[storm flume]

Please do not use languages other than English, @placid sail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shrewd flame]

انسرق اكاونتي بتويتر

[storm flume]

Please do not use languages other than English, @shrewd flame. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[placid sail]

انتبه ترا سوا الحركه هذي علشان ماتقدر تدخل عليه ويفك الارتباط

[storm flume]

Please do not use languages other than English, @placid sail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lost summit]

My network is working fine. But still can't able to login. Whats the reason?

[placid sail]

تعال خاص اساعدك بسرعـه

[storm flume]

Please do not use languages other than English, @placid sail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I know you can speak English so do so, @placid sail.

[storm flume]

Please refer to this channel's pinned messages for further information, @wintry scroll:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[wintry scroll]

24th October 10am I redeem 1000 battle coins into 100uc but I didn't receive the uc in my Account
I need my uc
Please help me

[night cloak]

Please refer to this channel's pinned messages for further information, @wintry scroll:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

No need to send the message again after being answered.

[lost summit]

@night cloak can u help me?

[wintry scroll]

24th October 10am I redeem 1000 battle coins into 100uc but I didn't receive the uc in my Account
I need my uc
Please help me

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @lost summit. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Please refer to this message, <#questions message>, @wintry scroll. And stop spamming.

[onyx dagger]

And after you finished reading the message, Kindly contact Customer Service in-game about this.

[clear spindle]

Same reply you're gonna get from in game CS.

[raw compass]

@shrewd flame dude I have the same problem the game isn't fixing it I tried customer service but it didn't work

[clear spindle]

patience.

[raw compass]

help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @raw compass.

[lost summit]

@storm flume i just got new device 2 days ago... Was working fine till yesterday and can't able to login since morning. I tried in old device too (3 gb space still free) still same issue. If network wasn't working good i won't be able to download anything else either 🤷

[onyx dagger]

Please refer to #faq 4.6 about this issue, @lost summit.

[lost summit]

I already tried

3 different network

Wifi, and 2 other data connection still same.
If network wasn't stable i couldn't update other apps too right?

[night cloak]

BONUS challenge is where

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

Could you share a screenshot of your issue, @lost summit?

[lost summit]

My network is working fine. But still can't able to login. Whats the reason?
@lost summit @celest shadow

[night cloak]

@onyx dagger Since 2 months we the indian audiance of pubgm r r waiting but still no bonus challenge??why pubgm why

[onyx dagger]

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @night cloak.

For this, You need to contact Customer Service in-game about this.

[celest shadow]

May I know your country please, @lost summit?

[lost summit]

@celest shadow india

[night cloak]

@lost summit clear game cash and try

[lost summit]

How to do in ios?

[celest shadow]

Please check in with your Internet Service Provider, @lost summit. This is an issue on your end.

[lost summit]

@celest shadow i tried 3 different networks. Ok will still give a try later.. and update here later if the issue gets solved..

[celest shadow]

All right.

[night cloak]

I need news about Livik, how old is the map?

Like 4 months old right? And it’s still in beta

@here

[winged creek]

Hello how do I report hacker in discord

[nova cloak]

did pubg crash?

[vagrant forum]

Hello, @nova cloak. Can you explain the issue briefly?

[nova cloak]

look i was being a sweat in gun game and we were about to win, but my game ended abruptly and said "your match has ended, please return to lobby". and then its just loading and loading and then i restarted the game and it wont let me in

[night cloak]

Hello how do I report hacker in discord
@winged creek You meant there's someone selling hacks on the chat?

[vagrant forum]

@nova cloak, can you provide the following details:
▫️ In-game Numeric ID
▫️ Device
▫️ WiFi/Cellular
▫️ Country

[nova cloak]

@nova cloak, can you provide the following details:
▫️ In-game Numeric ID 5102581936
▫️ Device iPhone X
▫️ WiFi/Cellular Spectrum
▫️ Country USA
@vagrant forum

[worldly nimbus]

@nova cloak same thing

[vagrant forum]

Thank you.

[nova cloak]

so its not my african internet this time

[full sonnet]

yep everything just went down

[worldly nimbus]

@nova cloak No, same thing happened in the states.

[nova cloak]

my friend is streaming, shes in the states and her game is up

[worldly nimbus]

All my friends are kicked

[night cloak]

Aye is anyone crahsing?

[nova cloak]

i thought maybe its a regional thing

yes @night cloak

[worldly nimbus]

I dunno. My entire clan is off line. They are talking about it on discord right now

[vagrant forum]

Can you check once again if you're still facing the issue, @nova cloak?

[full sonnet]

in the States its down, friend in the phillipines it’s down, seems worldwide

[night cloak]

Okie I was wondering if anyone was having the same problems

[nova cloak]

yes i still am Ruka

[vagrant forum]

For those who are facing login issues or have been kicked from a match, please provide the following details:
▫️ In-game Numeric ID
▫️ Device
▫️ WiFi/Cellular
▫️ Country

[nova cloak]

i restarted my phone, same thing in pubg, just loads

it kicked me completely now, saying "server did not respond" now im logged out

[finite bloom]

Guys where’s the new beta link for ios

[full sonnet]

join the discord server!

[finite bloom]

Need help

[full sonnet]

however I can’t get a link...

[night cloak]

Check the pinned messages in #news, @finite bloom.

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[brazen cradle]

Same issues with every one playing NA server

[night cloak]

This, @full sonnet?

[sand path]

Not able to log in? @brazen cradle

[full sonnet]

mm no I was referring to @finite bloom’s question, about the beta for iOS users

[night cloak]

Ah.

[brazen cradle]

@sand path I am able to, But I keep getting kicked out saying “Server not loading please try again”

[stuck dock]

^^^^

[sand path]

Provide the following information, :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[jade nest]

Is PUBG server Is down for now?

[night cloak]

No? @jade nest .

[brazen cradle]

And it kept happening continuously, now am in the lobby with my squad mates.

[jade nest]

Game Is Not Opening

[sand path]

Still happening?

[brazen cradle]

Am going to go play classic to see what happens

[muted dirge]

Did servers die?

[night cloak]

Servers are back online.

[sand path]

Provide the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[jade nest]

Ok let me check

[brazen cradle]

@sand path nope, not right now. Imma go a classic and check if it’s happening again.

[sand path]

Okay.

[muted dirge]

Numeric user ID is my game ID?

[wary ice]

@sand path id 511675446 WiFi IphoneXR Mexico

[full sonnet]

ooh yeah seems to be working now

[sand path]

Yes, @muted dirge.

[hardy root]

Pls help

[wary ice]

@sand path id 5224828396 WiFi galaxyNote10 mexico

[jade nest]

Game Is Working Fine Now

[nova cloak]

pubg gave me corona

[sand path]

Could you check again, @wary ice.

[lost summit]

@celest shadow finally worked now..

[nova cloak]

i already did bud @onyx dagger the game is fine now tho

[wary ice]

@sand path seems working now

[muted dirge]

@sand path
ID: 594221835
Device: iPhone 12 Pro
WiFi
Honduras
Game not loading, we won match but it didn’t show win screen. And then reset game and can’t get into lobby. Just infinite loading.

[reef crown]

The servers are back up now guys

[vagrant forum]

Alright.

[loud swallow]

Pubg mobile beta version link for ios

[night cloak]

It havent released yet, keep an eye on #news 🙂

[brazen cradle]

Works fine now, finished a TDM. A glitch where we had no bullet drops from dead opponents.

[night cloak]

@sand path
ID: 514707029
Device: IPhone XS Max
WiFi
United States
Am just tryna do a stream playing the game, and it kick me of the matches and only shows a Airdrop saying “loading”

[brazen cradle]

But the servers are not crashing

[hollow horizon]

is the NA server down??

[onyx dagger]

Works fine now, finished a TDM. A glitch where we had no bullet drops from dead opponents.
@brazen cradle, Feel free to report it in #old, If you still face the issue.

[novel chasm]

My account was hacked

How can I recover it?

[onyx dagger]

Do you have access to your Game account, @novel chasm?

[novel chasm]

Twitter only

[brazen cradle]

@onyx dagger Thanks 👊🏽

[novel chasm]

But the twitter account was hacked

[onyx dagger]

You're welcome. ❤️ @brazen cradle

[novel chasm]

Then I recovered it

But the pubg app access on twitter was deleted

[night cloak]

is the NA server down??
@hollow horizon NA Servers are up, not sure why its down for you.

[sand path]

Still happening, @night cloak ?

[night cloak]

Nop

Thanks, I think is good already

[sand path]

Alright, noted.

[novel chasm]

Hello

[finite bloom]

Need help again

[onyx dagger]

Since you have recovered your social media accounts back, @novel chasm, Kindly contact Customer Service in-game about this, As only they can help you with Account related issues.

[finite bloom]

It’s not openin

[novel chasm]

They dont respond

Its been 6 hours

[onyx dagger]

It is iOS, @finite bloom.
Kindly keep an eye on #news, as the BETA Version for iOS isnt released there, Only for Android, For now.

[finite bloom]

Check the pinned messages in #news, @finite bloom.
@night cloak viasy chaaa

[night cloak]

https://web.gpubgm.com/m/download.html

Try this.

[finite bloom]

It is iOS, @finite bloom.
Kindly keep an eye on #news, as the BETA Version for iOS isnt released there, Only for Android, For now.
@onyx dagger I see

[full sonnet]

that should be the most recent version

[novel chasm]

Who can help me recover my stolen account? I cant find anyone - is there an international number I can call and verify my ownership to recover my account?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @novel chasm.

[onyx dagger]

If they didn't reply to you in a week, Feel free to send them a Reminder message, @novel chasm.

[novel chasm]

I cant access game now! Since account is stolen and I am logged out

A week!

[night cloak]

Your question has been answered by the moderators, please refrain forcing them to respond as they are not from tencent and they can't do anything bout that.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @novel chasm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[steady umbra]

hello support, my game is crashing every time im in a match

sometimes when i click on start match it crashes, or else it crashes in the middle of a match

please help

[night cloak]

Do you get an error message.

[steady umbra]

@night cloak none

[sand path]

Turn off developer mode.

[steady umbra]

@sand path how to do so

it wasnt like that when i used to play earlier

been playing from s1 nothing such has happened

[night cloak]

Device?

[steady umbra]

Samsung M30

[night cloak]

Hi, can you help? I hacked my Facebook account, take my account in a game💔😭

[steady umbra]

4Gb Ram

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[onyx dagger]

how to do so
From the Device settings, @steady umbra.

[steady umbra]

@onyx dagger aight hope it helps

[night cloak]

What is the name of the channel

#faq Click on the tag.

[onyx dagger]

If you have lost access to a social media account that is linked to your game account, PUBG MOBILE is unable to assist in recovering said access. Contact the customer service of the respective social media channel for further assistance, @night cloak.

[inner sandal]

Hi

My acount some bady hackd him

What i can do

[onyx dagger]

Hello, @inner sandal!
Do you have Access to your Game account?

[inner sandal]

Id

ID OR NAME

[onyx dagger]

You dont?

I mean, Do you have the access to your account?? @inner sandal

[inner sandal]

I have 2 access one Facebook and another Twitter

Twitter some hone hacked him

[onyx dagger]

Are you able to open the game??

[inner sandal]

Now i have only Facebook

Yes bye Facebook

[onyx dagger]

If so, Please contact Customer Service in-game about this as only they can help you with Account related issues.

[unique gull]

Excuse me

[onyx dagger]

Yes?

[unique gull]

How can I become a pubgm content creator

[obsidian burrow]

9 year olds smh..

[onyx dagger]

Refer to #faq 6.1

[steady umbra]

@sand path thank u , turning it off fixed the crash but now the ping has increased

[inner sandal]

Now no body here can help me

[onyx dagger]

What is the issue? @obsidian burrow

[steady umbra]

help please

[obsidian burrow]

Jus the way dragon is talking u can tell hes a little kid tryna get free stuff ;-;

[onyx dagger]

Well, As I told you, @inner sandal.
Please contact Customer Service in-game about this as only they can help you with Account related issues.

[steady umbra]

please provide help with my case

[inner sandal]

Ok thanks

[onyx dagger]

Try Restarting the game, @steady umbra.

[steady umbra]

@sand path thank u , turning it off fixed the crash but now the ping has increased
@steady umbra @onyx dagger

@onyx dagger okay sir

[obsidian burrow]

Are you guys gonna fix the various glitch spots throughout the maps?

[onyx dagger]

Report in #old.

[unique gull]

Like the sanhok paradise glitch

Where u can go under the map

[obsidian burrow]

Ye

[onyx dagger]

Report in #old.
If you did face it, With an Screenshot proof.

[analog fractal]

Where I can repot hacker in Discord Channel？

[obsidian burrow]

Its not an report more of a question

I can literally show u like 20 of them rn but I'm to lazy

[onyx dagger]

Please contact Discord's customer service for this matter, @analog fractal.

▫️ https://dis.gd/contact
▫️ [e-mail]

[night cloak]

Then how can they receive your feedbacks

[obsidian burrow]

Why do the mods and admins in this group talk like dam robots bru

[onyx dagger]

Mind moving to a Discussion channel please.

[obsidian burrow]

God damit ok

[onyx dagger]

Alright then.

[unique gull]

Chill @obsidian burrow

Can I ask sumthin

[onyx dagger]

Yes?

Go ahead.

[unique gull]

For the mods and admins do you guys have a direct connection to pubg

Like the heads?

Hmm

[onyx dagger]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team, @unique gull.

[unique gull]

Ok

[onyx dagger]

Alright.

[frozen pollen]

Can we ask question about pubg kr verison here ?

[storm flume]

We provide support only for the global English version of PUBG MOBILE here, .

[frozen pollen]

@storm flume ok sir thanks for info

[rugged rose]

What about my uc

[night cloak]

Yes, @rugged rose?

[shrewd oracle]

I redeemed UC but it showed server is busy, I did not receive any UC but my battle coins were deducted in USA Bonus challenge.

[onyx dagger]

Patience please.
As I said earlier, Feel free to send them a Reminder message. @rugged rose

[night cloak]

@shrewd oracle .

[rugged rose]

@night cloak Still my bonous challenge uc is still not given to me

[shrewd oracle]

Please help

[storm flume]

Please refer to this channel's pinned messages for further information, @shrewd oracle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

I believe you’ve already been answered regarding this issue, @rugged rose.

Please do not interfere, @night cloak.

[rugged rose]

I can't wait anymore 😤😤🤬

[onyx dagger]

You have to, In this regard.

[night cloak]

Same goes for you, @onyx dagger.

[viscid shale]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @viscid shale. Remember to read through #faq before asking questions in the support channels.

[rugged rose]

@night cloak what are u doing don't interfere saying like that

[muted gazelle]

Which training match is this referring to? I cant seem to complete it

[night cloak]

I believe it’s this, @muted gazelle.

[rugged rose]

I will use bad words

[muted gazelle]

@night cloak that’s the training ground, I tried it but didnt work

[night cloak]

when a member of staff is active in channels there is no need for them to interfere with what we’re already handling,@rugged rose.

[rugged rose]

@night cloak Okey I need my uc back😤😤 otherwise

[night cloak]

You’ve been advised multiple times now.

[rugged rose]

@night cloak How much timee man!!

[night cloak]

No ETA.

[rugged rose]

Worst stafff@night cloak

[night cloak]

I believe it is that as when you click “go” on the mission that’s where it guides you to, @muted gazelle.

Higher roles can't even do anything about that as well Sorry to interrupt you @night cloak .

[onyx dagger]

If you have any reports against a Staff member, Feel free to report it to an Administrator, @rugged rose.
Also, He did say facts, And not lies.

[night cloak]

Once more to get muted

Please do not bypass chat filters, @rugged rose.

[rugged rose]

No I can't wait anymore 😤

[onyx dagger]

Cant help that.

[night cloak]

Please bear with us .

[rugged rose]

@onyx dagger is there any chance to meet with tenect officials

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rugged rose.

[night cloak]

The only way is customer service dear.

[neat jolt]

even I've lost my UC on 1st sept and still they are not giving me my UC back 😑 @rugged rose

[thin halo]

@rugged rose Move to #chat. Please be patient. There are more people waiting for their uc come back to them. Also do not cause disturbance as this channel meant for support. And no, there is no chance but you can contact their customer service.

[rugged rose]

@neat jolt Pubg is a scam 😂

[night cloak]

even I've lost my UC on 1st sept and still they are not giving me my UC back 😑 @rugged rose
@neat jolt Kindly refer to subpoint 5.4 on #faq .

[onyx dagger]

Feedbacks are welcomed in #old, @rugged rose.

[night cloak]

Stop.

[rugged rose]

@thin halo I have to purchase frist time I saved uc but what they did

[thin halo]

@rugged rose You can write your issue in #old .

[rugged rose]

@thin halo Did 2 times no respond

[thin halo]

They are looking into it.

[rugged rose]

@thin halo Need proof

[night cloak]

Please stop, @night cloak.

[neat jolt]

yeah i don't know how can they ask for proof?? how will we know in advance that we'll going to lose our UC so we should take few screenshots 🤣🤣 @rugged rose

[rugged rose]

@neat jolt lol 😂🤣

[green spindle]

24 October I redeemed 1000 battle coins for 100uc but I didn't receive the uc yet . Although my battle coins were cutted form my account. Now I request my uc or my battle coins refunded .... Regards kaleem

[thin halo]

@neat jolt @rugged rose Kindly move on to #chat. This shall be your last warning.

[storm flume]

Please refer to this channel's pinned messages for further information, @green spindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[green spindle]

24 October I redeemed 1000 battle coins for 100uc but I didn't receive the uc yet . Although my battle coins were cutted form my account. Now I request my uc or my battle coins refunded .... Regards kaleem

[night cloak]

Please refer to this channel's pinned messages for further information, @green spindle:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

Your answer is inside this channels pinned messages.

When will character voucher event available

No ETA, @night cloak.

Wht

?

[thin halo]

No information on that. ETA means estimated time of arrival. @night cloak

[night cloak]

@thin halo and why in house of horrer i am not able to get voucher after getting 2 times

We need this redeem store please do something

Any news regarding this ?

Please use #old, @night cloak.

I am not able to see tournament in my account but when I login to my another account it shows tournament??

[onyx dagger]

Kindly Try restarting the game.

[finite bloom]

@night cloak srr

[night cloak]

Beta?

[finite bloom]

Yeah

it’s not openin

[night cloak]

Did you read the instructions when installing?

[steep osprey]

What is written in first language

[night cloak]

I believe this is the translation “Share your shooting range results in the chat 1 time.”
@steep osprey.

[steep osprey]

okay Thanks

[night cloak]

My pleasure, have a wonderful day/night ahead!

[reef crown]

Okay thanks

I need some clarification from the people above the pubg clouds

If only like 5 people signed up for a bonus challenge match, does the system still runs the match? Or does it force it to wait or delete because insufficient people?

[vagrant forum]

That would be an extremely rare case if it were to happen.

[fading kiln]

Dears.

You blocked my account without any reason. I did not reside and did not violate any of the rules of the game, and I did not cheat. It is unfair for my account to be banned without any convincing reason as I contacted the support repeatedly to determine the type of violation and I only got one message and repeated without mentioning the reason for the violation. Reconsider and determine the reason for blocking my account for 10 years

Account Details:
ID:5207445057
: Name: سـآمـي
Level: 72
Linked with: email [e-mail]

Regard,s

[vagrant forum]

Unfortunately, we don't have official information what would happen if that were the case. Try contacting the in-game support, they would be able to reply you with a proper answer.

[polar marsh]

@fading kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[open beacon]

How to delete livik map

[vagrant forum]

You cannot.

[open beacon]

Why

[lean ravine]

Didn't recieved my 100 uc reward for from bonus challenge

[vagrant forum]

The map comes pre-downloaded with the game. Hence, it cannot be deleted, @open beacon.

[vagrant forum]

@lean ravine #questions message

[open beacon]

@vagrant forum ok

[night cloak]

@lean ravine after the investigation ends you will receive them.

[lean ravine]

Thank you for helping me❤️

[steep osprey]

I am purchasing the royal pass from 6 seasons but it not showing the advance rp icon on the left above corner but its showing correct in crew but not in my profile... Why its showing like this in my profile

[spark needle]

When will the Bonus challenge appear?

[storm flume]

Please refer to this channel's pinned messages for further information, @spark needle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@limber dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@steep osprey, it's just a visual glitch when you open your own profile.

[steep osprey]

@vagrant forum THANK ALOT

[novel chasm]

Hello

What is the average wait time on a response from in-game customer support?

[spark needle]

When Bouns challenge

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @novel chasm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

No ETA, @spark needle.

[novel chasm]

Simple question, What is the average wait time on a response from in-game customer support?

[night cloak]

Please refer to subpoint 5.4 in #faq for further information, @novel chasm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[little pond]

Damn

I got banned for no reason? violating ? i didn't break the rules

[reef crown]

What’s up with the bonus challenge redeem shop not loading up

[polar marsh]

@little pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to this channel's pinned messages for further information, @reef crown:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@floral tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chilly briar]

How do i turn this shorts into long pants?

[heavy vortex]

Different for different character. @chilly briar

[marsh kraken]

@chilly briar you have to change your gender to male in game to get the long pants

[chilly briar]

Oh okay. Thanks

[marsh kraken]

@night cloak how may we help you?

[night cloak]

I redeemed 300 UC from bonus challenge but didn't receive any UC!

[marsh kraken]

@night cloak pls refer to this channels pins if you want any information regarding Bonus Challenge

[night cloak]

I redeemed 300UC from Bonus challenge but did not get it in mail.
Please Help

[marsh kraken]

We would like to inform you that the Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions to make our players experience a great gaming environment. We request you to please be patient and stay tuned to the game as it will be available soon.

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.
@night cloak Read This

[night cloak]

ID No. 5322252767
In Game Name: 『Nasîr』
Date of redemption: 22nd October 2020
Amount: 300UC

[marsh kraken]

You can contact In game Support if you need more information

[rugged rose]

I reddmed 100 uc in bonus challenge but my uc didn't get on my account

I'd 5318130971
Device Redmi note 7 pro
Data cellular
Country India

[night cloak]

Your question has been answered before, stop it @rugged rose .

[storm flume]

Please refer to this channel's pinned messages for further information, @rugged rose:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rugged rose]

@night cloak untill my uc back I didn't stop okey

[vagrant forum]

Repeatedly asking it here won't make the process any faster, @rugged rose.

The team responsible for it is already working on it. Please read the pinned message and refrain from repeating yourself.

Do not interfere when a staff member is available, @night cloak.

[rugged rose]

@vagrant forum but I need in this

[night cloak]

Kindly Wait Patiently @rugged rose

[proud basin]

My battle coins have been deducted but i didn't receive the UC yet

[storm flume]

Please refer to this channel's pinned messages for further information, @proud basin:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Hello, @vagrant tulip!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[clear spindle]

Report them again if you believe they're cheating.

[rugged rose]

I am in India but I changed to Usa in game region in that report what should I write India or Usa (Any staff member need reply)

[night cloak]

Kindly type it with English.

[proud basin]

I couldn't find the answer there

[rugged rose]

@night cloak what should I write

[clear spindle]

I do have read that.

[proud basin]

I do have bonus challenge open and my battle coins were deducted and i didn't receive the UC yet.

[storm flume]

Please refer to this channel's pinned messages for further information, @proud basin:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

I remember answering you @rugged rose.

[vagrant forum]

@proud basin, read the second part of the pinned message.

[night cloak]

@rugged rose Hi, I redeemed 100 uc in bonus challenge but I didn't receive it on my account, please inform me whenever you've looked into this.
Love, @rugged rose .
Location:
ID:

But you can use your own words as well

[rugged rose]

@clear spindle No if I am not in the verification list what I have do

[proud basin]

@proud basin, read the second part of the pinned message.
@vagrant forum i couldn't find anything can u help me please can you send that message to me?

[clear spindle]

Give them your current location.

[rugged rose]

@clear spindle okey

[vagrant forum]

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.
@proud basin

[clear spindle]

@night cloak you should read before answering.

[proud basin]

@proud basin
@vagrant forum thank you so much ❤

[clear spindle]

😑

[onyx dagger]

Staff of this Discord server, @vagrant tulip?
Feel free to report to an Administrator.

[clear spindle]

Mail them.

[vagrant forum]

[e-mail]

[true mesa]

My pubg mobile account was hacked I unlinked fb account that hacker hacked but he cancel unlink process by signing in with Facebook I connected 2 accounts Facebook and Gmail plz help me

@vagrant forum

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @true mesa.

[true mesa]

Ok

[carmine cargo]

I tried to ask this question here for over a week, and a few replied, but nobody gave a solution that works... Can someone help me? Do you have an idea how to enable the built in microphone of my Bluetooth sony WHM headset for voice chat?

[vagrant forum]

Please contact the in-game customer service for that matter, @true mesa. Here is an example:

[polar marsh]

@mild moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[true mesa]

@vagrant forum sir I did but even bot didn't replied me

[vagrant forum]

It may take some time depending upon the number of reports they receive.

[true mesa]

I think they should have to give an option that to instant unlink

[stoic scroll]

Hello I want to Unlink my mobile number from f
The Pubg Mobile account. The mobile number was provided by my organization and I don't want to continue it.
Please help to unlink my account.
I can not do it. I think this is a bug.

User id : 5579981504
Device : OnePlus 5T
Wifi
Country : Bangladesh

[vagrant forum]

Mobile numbers cannot be unlinked at the moment, @stoic scroll.

[stoic scroll]

When mobile and email link unlinking will be available may we know?

[celest shadow]

There is no information on that matter for the time being, @stoic scroll.

[onyx dagger]

I think they should have to give an option that to instant unlink
Feel free to suggest in #old, @true mesa.

[true mesa]

@vagrant forum sir plz help me

@vagrant forum I can't unlink account hacker added his Twitter and Facebook

Plzzz plzz help me plzz plz 😢 😭

😢

[vagrant forum]

Unfortunately only the in-game customer service can help you with account related issues, @true mesa. The Discord staff team cannot help you with such cases in any way other than redirecting you to the customer service.

[true mesa]

Ok

[stoic scroll]

Can you let us know how can we communicate to unlink email from Ingame?
I mean 3rd link ID

[onyx dagger]

You can contact Customer Service, Via in-game settings, @stoic scroll.

[polar marsh]

@midnight ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stoic scroll]

@onyx dagger there is no option to discuss about 3rd link

[onyx dagger]

Probably, Email unlink feature is not available for now, @stoic scroll.

[muted mango]

Why i cant claim reward in royale pass mission "Kill 2 Enemies with a vehicle" which i already completed

Btw kills doesnt count. Thats the problem

[celest shadow]

Could you send a screen recording of you doing this mission, @muted mango?

[muted mango]

Alr sure, when i have time i will dm u video

[celest shadow]

All right.

[viscid hedge]

Is there a way that I can block my account in pubg for a week or a month?

[night cloak]

Deactivate? No.

[celest shadow]

That is not recommended, @viscid hedge.

[viscid hedge]

One of my accounts that I linked to was hacked in PUBG, and now the hacker logs in with the account, what should I do?
I am tried to unlinked the account
But the hacked stay log in
And cancel the unlink

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @viscid hedge.

[viscid hedge]

They didn't answer

[night cloak]

Please refer to subpoint 5.4 on #faq @viscid hedge .

[floral moon]

@viscid hedge contact in game CS...i am also unlinked hacker account via CS

@viscid hedge i am reported to in game CS on 14/09/20 and Hackers Account was unlinked on 20/10/20

@night cloak please send a screenshot of chat HOW CAN CHAT WITH IN GAME CS FOR UNLINKING ACCOUNT @viscid hedge

@night cloak i want full screenshot

@night cloak i want this full screenshot

[night cloak]

Moderators can now take over. I dont have much knowledge about this.

[olive dove]

@viscid hedge you can follow the chat msgs in this SS to explain your account problem to the CS.

[night cloak]

Can someone explain why that trash green outfit is in premium crates whyyy

[onyx dagger]

Feel free to share your Feedbacks in #old, @night cloak.

[night cloak]

Why I cant invite my friends

In this discord server?

Ask the bot, however i don't know the command.

Nope in pubg

click on the plus button ?

Its saying update to the latest version

[onyx dagger]

Update? @night cloak

[night cloak]

Yupp

oh, so basically
you havent updated your game
and others is on latest version

[onyx dagger]

Try reinstalling.

Or wait.

[night cloak]

Reinstall, or go to play store and search pubg might have "Update" option

I have updated today only with website link

wait some hours, the update might come

[onyx dagger]

Probably it should be the 10MB update. I suggest you to do a Routine repair of the game, @night cloak.

[night cloak]

clear data, yes

How

[onyx dagger]

You can repair the game from the login page.
Top right corner > Repair.

[night cloak]

Bd I'm indian

just wait some hours

So in india pubg is banned but I on the vpn then downloaded from the website

[onyx dagger]

Then I suggest you to reinstall the game. @night cloak

[night cloak]

Without vpn the website is not showing

reinstall the game or hold PUBG MOBILE, there will be option of "App info" and open "storage" thingy and "clear data"

reinstall the game or hold PUBG MOBILE, there will be option of "App info" and open "storage" thingy and "clear data"
@night cloak than what I did from starting to now it will removed ?

no

Hmm

The game will like almost reinstall but without taking time
You'll have to log in your account after clearing data because it will automatically log out

and the maps you would have downloaded will also delete(you'll have to redownload maps)

8 Gb pubg mobile??

ok so click on Storage

then clear data

Bd yea I'm not able to wear dresses in pubg

If I click on them

You can? if you own it

Nope I cant

[vale moat]

Moderator pls help in my stastics it shows i have 987 headshot but in region it shows only 924 help

[alpine flower]

how to play cheer park zombie thing? do i need team?

[night cloak]

dont think so @alpine flower

[polar marsh]

@earnest sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@onyx dagger

Wut I have to do

[alpine flower]

dont think so @alpine flower
@night cloak ???

i got it

[polar marsh]

@tender fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

After you do a Routine repair, You should get the 10MB update. @night cloak

[night cloak]

@onyx dagger hmm wut I have to select on it or have to click on ok

Pls tell me

[onyx dagger]

You have already selected it. Now click on Ok.

[night cloak]

Ohh

Than like 1/14 like downloading resources will appear ? @onyx dagger

[onyx dagger]

Yes, Probably.

[night cloak]

Ohh

Than I will do it on tommorow

[onyx dagger]

Alright then.

[vale moat]

<@&481161015728406538> Moderator pls help in my stastics it shows i have 987 headshot but in region it shows only 924 help

[onyx dagger]

Please do not mention the Moderator role for in-game queries, @vale moat.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vale moat.

[elfin canopy]

Please do not use the moderator mention unless it's an emergency, @vale moat.

[night cloak]

Hi
l have this problem
‏My id is (5260820373)
I can't play in bounce chaellnge

[sly harbor]

Can the weapon mastery achievements be done in TDMs or is it only limited to classic matches?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[elfin canopy]

Classic and Arcade (except for war mode), @sly harbor.

[sly harbor]

They should make that available to TDMs / Domination as well. I’d be more motivated to get them then.

[heavy vortex]

it's a battle royale game. why tdm then

[sly harbor]

It would be a nice feature to be able to complete achievements while playing TDMs. I find those much more enjoyable than driving around the map for 30 minutes

[elfin canopy]

@sly harbor feedbacks goes to #old.

[sly harbor]

Thank you

[night cloak]

Hi
l have this problem
‏My id is (5260820373)
I can't play in bounce chaellnge

[lost furnace]

Bonus challenge redeem problem not solve already 72 hours gone but not receive uc or no reply in game customer support i am very disappoint ,not sure when will it fix or not

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak @lost furnace:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[lost furnace]

I spend 💰 for bonus challenge 30uc 20uc but they are not fixing they server busy problem. Last 3 days i am not played classic match

We have bonus challenge but after redeem not getting uc

[night cloak]

Pleas help me with my up question

Bot anser me no help

[lost furnace]

I am not sure how they upgrade bonus challenge and how many days they need

[onyx dagger]

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @night cloak and @lost furnace.

For this, You need to contact Customer Service in-game.

[lost furnace]

But they are not giving answer

[onyx dagger]

Wait patiently.

[lost furnace]

Already 72 hours gone my friends already upgrade their pass but i am not unable to upgrade pass

[onyx dagger]

Feel free to send them a Reminder message.

[lost furnace]

If i come back in pubg 1-2 months later i will get uc through mail??

Just i have one question what are they doing with bonus challenge?

[night cloak]

My problem ... I can't play in buonse I can't register

[onyx dagger]

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully.

For this, You need to contact Customer Service in-game.
Read this, @night cloak.

[lost furnace]

Abo this is not mazor problem it will come soon. But try to understand i am not uc through mail where i redeem 5000 or 1000 bonus coin

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lost furnace.

[onyx dagger]

You need to contact them about this, @lost furnace.
And Kindly wait for their reply.

Feedbacks are welcomed in #old.

[lost furnace]

Ok

[onyx dagger]

Alright then.

[night cloak]

I want help

[coral maple]

Wtf is this

[night cloak]

I have an account, the hacker has connected my account to her gmail account and now he can loggin in my account

[celest shadow]

How may I help you, @night cloak?

[night cloak]

how i can unlink that

I have an account, the hacker has connected my account to her gmail account and now he can loggin in my account

I want unlink gmail account but he loggin in

[celest shadow]

Please contact the in-game customer service for further assistance in this regard, @night cloak. You may refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@celest shadow they are no replay

i sent message from 2 days but no replay

[celest shadow]

Please wait for a response, @night cloak. It may take a while, you should be patient.

[night cloak]

Okey, thanks sir 🙂

[celest shadow]

You are welcome, @night cloak. In the mean time, please remember to not share your account details with third-parties and change your passwords if possible.

[pliant thicket]

Redeem uc from reward senter but i can.t get my uc..and point gone..any one face this problem?

[night cloak]

@celest shadow ok

but he hacked my mobile phone and get email. and pasword

[storm flume]

Please refer to this channel's pinned messages for further information, @pliant thicket:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

Hacked your device, @night cloak?

[night cloak]

yes @celest shadow

😫 he spent my uc

[celest shadow]

Your only solution is the customer service, @night cloak. Please remember to keep your personal information and device safe and secure next time.

[polar marsh]

@hexed plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@celest shadow I have antivirus but I don't know how he hacked my device

[celest shadow]

In that case, you should find the root of the cause and find a way to secure yourself from such actions, @night cloak.

[night cloak]

@celest shadow Ok i have formated tha device

[graceful silo]

@night cloak did you installed any suspicious App?

[celest shadow]

All right, @night cloak. That might help remove malicious applications from your device.

[night cloak]

@graceful silo no

[graceful silo]

@night cloak Which device you have? Android or ios?

[night cloak]

Android

[tranquil marsh]

How can I report cheater in discord.

[graceful silo]

Then Goto Setting -> All Application and look for "Main.apk" generally this file is suspicious

[storm flume]

Hello, @tranquil marsh!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[red sage]

Pls Open cheater report

[keen eagle]

Hello,

After I unlinked facebook and waited for 7 days, then can I link my facebook again if I needed to?

[spring zephyr]

Yes, you can.

@red sage You can use other means of reporting till then.

[storm flume]

Hello, @red sage!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[uneven pumice]

Is saturday is off for esport sa staff?

[night cloak]

For this, You need to contact Customer Service in-game.

I send to play service and no answer

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @brittle dagger. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please contact the customer service via the in-game settings for further assistance, @raw compass.

[onyx dagger]

Since you have sent them, @night cloak, Kindly wait for their reply.

[brittle dagger]

can i use phoenix OS to play pubgm?

[spring zephyr]

Only Gameloop is recommended.

[brittle dagger]

Gameloop Hanging so much sir. is there any problem when i use phoenix OS?

[storm flume]

You can now access #emulator-chat and #emulator-support, @brittle dagger. Revert this at any time by sending .emulator in #481204134859505684.

[brittle dagger]

Thank You

[cinder copper]

Hello

[onyx dagger]

Well, @night cloak,
You can log in to Korean version with your Global version account. BUT, You wont be able to log back in Global, Once you have logged in to the Korean version.

[spring zephyr]

1. Is it an offence to play in global and Korean version
   No, it's not. But, you can't use your global account in the KR version.

2. If the first one Is false(aka I wont) how do i get rid of this?
   Use a social media account to login

[onyx dagger]

Hi, @cinder copper.
Kindly state your issue.

[vapid wing]

My account has not been returned

[onyx dagger]

As you can see that, They are telling you it would take around 30 Days, @vapid wing.
Kindly wait patiently.

[quartz mural]

my account is not getting looged in it is showing network or account error plz fix this issue device hp laptop wifi zong mbb country pakistan

[storm flume]

You can now access #emulator-chat and #emulator-support, @quartz mural. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Please state your issue now in #emulator-support, @quartz mural.

[calm fossil]

Who can I send my old mobile PUBG mobile game I'd to new mobil

[quartz mural]

@onyx dagger where is emulator support

[onyx dagger]

Your character ID in-game never change, @calm fossil.

[night cloak]

I am witting from two week no solution for my problem... pubg mobile need to show more cear for players

[vapid wing]

My account has not been returned

[onyx dagger]

As you can see that, They are telling you it would take around 30 Days, @vapid wing.
Kindly wait patiently.

[calm fossil]

I have an issue when I am fire the enemy I can't able move the scree

[quartz mural]

@onyx dagger thanks the issue is solved

[onyx dagger]

Now you can, @quartz mural.

[night cloak]

@calm fossil can you provide more enough and post it in #old ?

[calm fossil]

Thanks

[onyx dagger]

Do you face that issue in every match? @calm fossil

@quartz mural

[calm fossil]

Yes

[onyx dagger]

Kindly try doing a Routine repair.

[night cloak]

I am witting from two week no solution for my problem... pubg mobile need to show more cear for players

[spring zephyr]

@night cloak Only in-game customer service can help you with account related issues. Patiently wait for their response.

[onyx dagger]

Since you have sent them, @night cloak, Kindly wait for their reply.
You're already answered about this. :/

[night cloak]

answer without solutions

?

I need solutions ... I don't need answer without solutions

inside the game just bot answer

don't anderstand my problem

[onyx dagger]

Well

In this case, When the bots gives different options, You need to say No, Nothing worked, @night cloak. And then, State your issue.

[night cloak]

My problem in buonce challenge ... in options nothing about this problem...

[vapid wing]

My account has not been returned

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

My problem in buonce challenge ... in options nothing about this problem...

[spring zephyr]

@vapid wing Can you translate what it says to English?

[manic thorn]

We thank you for providing all the information. We have forwarded your request to the work team.
It will take 30 days to deal with it. Please be patient.
Please also note that if you do not provide all the information mentioned, we will not be able to confirm your identity, and therefore we cannot help you.
It should be noted that changing the name of the social media account may lead to the failure of the process.
We will contact you again if we need more information about you.

[lost furnace]

Abo i have solution

[night cloak]

thanks.. i hope

[warm vapor]

Please Ban him
No recoil / aim bot

[lost furnace]

Can i help abu?

[storm flume]

Hello, @warm vapor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@tough frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@manic thorn Wait patiently for their response now.

[night cloak]

Send to my directly abhij...

The staff completely ignore my problem ...

[lost furnace]

Person chat abo

[night cloak]

Yes please

[manic thorn]

The problem did not happen to me, @spring zephyr , I just translated the response in the picture that @vapid wing sent. 🌹

[lost furnace]

Check personal chat abo

[raw flame]

I really wish you guys ban cheaters by ip and not id cuz clearly this ban system is not working as they can just come back with new accounts 🤬

[wise valley]

Why sir No hack no vpn

Hey pubg mobiles

[thorn pasture]

I open 10 premium crate. But nothing

[wise valley]

Reply

[polar marsh]

@wise valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vapid wing]

My account was not recovered

[spring zephyr]

@thorn pasture Depends on your luck :).

@vapid wing Can you translate that to English?

[night cloak]

Why are you ignoring my problem

[small olive]

Hello, is there any way that i can unlink this direct login ??. because i can't remember login details i entered to it.

[spring zephyr]

@small olive Unfortunately, you can't unlink your email.

[thorn pasture]

Pls help

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[spring zephyr]

@thorn pasture Restart your game .

[thorn pasture]

Pls help
@thorn pasture The characters coupon is 2700

[small olive]

really i need it brcase yestaday some one try to hack my gmail. And i need to reset that mail logic. Can't reset is even contacting custermor care ?? this is urgent purpose plz

[thorn pasture]

@spring zephyr I restart but nothing

[spring zephyr]

Try repairing the game.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @small olive.

[small olive]

@spring zephyr here is that

[spring zephyr]

Contact in-game customer service for account related issues.

[night cloak]

Why are you ignoring my problem

[heavy vortex]

Why are u ignoring the replies@night cloak

You get replied everyday

[night cloak]

but without solutions

The problem continues

@spring zephyr need to restart game for redeeming that everytime?

Pos game

[spring zephyr]

Bug... Please report it in #old.

[tidal wasp]

Just because the problem continues doesn't mean they ignored u @night cloak

[night cloak]

Ok... solve my problem and thank you very very much... and iam sorry 🌹

Did they gave you a solution already? If yes, Kindly follow what the mods say

[spring zephyr]

@night cloak You should check pinned messages. ||DONT IGNORE THIS||

You can make one in seconds

[night cloak]

I did ...

Nothing help in pinned

[spring zephyr]

@night cloak This one
#questions message

[night cloak]

But my friend playing without problem... iam from iraq... but i can't change my country from Europe to iraq

Thank you ... I will automatically wait for the bonus challenge to return ... Please enable the option to change region for European accounts.

[coarse raptor]

کص کش پابجی هیچی نمیدی بیناموص

[storm flume]

Please do not use languages other than English, @coarse raptor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vapid wing]

my account not be recovered

[spring zephyr]

but i can't change my country from Europe to iraq
@night cloak That option is not available for the European region. And your account is European, probably you chose Europe as your region when you made your account
You can't do anything about it.

@vapid wing Read the reply from CS again carefully. Wait patiently for their response.

[lethal leaf]

Today a hacker killed. Why don't do anything guys😟 😟

[storm flume]

Hello, @lethal leaf!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[calm fossil]

PUBG will come to India

PUBG will come to India

[night cloak]

We got no news on that but hope it will!

[onyx dagger]

Let's hope for the best! ❤️ @calm fossil

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[surreal nacelle]

Is playing evo ground,tdm cause to clan level up?(except classic)

[night cloak]

Yes I do think so.

[surreal nacelle]

i played few tdms & checked but level(points) didnnt change ?

[sand path]

There's absolutely no need to react to messages in this channel, please refrain from doing it, @night cloak.

@surreal nacelle, make sure your clan settings is set to TDM and not classic/RP clan.

[surreal nacelle]

what i didnt react!

[night cloak]

It was me @sand path sorry

[sand path]

@surreal nacelle, my bad.

[surreal nacelle]

clan setting is balanced

[sand path]

Balanced is for Classic+RP I believe

[surreal nacelle]

i need exact info not your beliefs

[night cloak]

Im going to check that out, please wait.

[long trellis]

My friend account get hacked and the hacker link Twitter from his account i want to Remove hacker Twitter please help my friend spend alots of money like 5lacks+

[night cloak]

Contact customer service @long trellis , For further info refer to subpoint 5.3 #faq .

[long trellis]

How can i contact himm i really don't know the system generate auto reply only i already lost my account!!!!!!!

My account have 3 upgraded guns on max level 💔

[old iris]

Hiii

[long trellis]

I can't recover my account!! Now my friend account hacked!

[sage estuary]

Hello

[alpine flower]

How can i contact himm i really don't know the system generate auto reply only i already lost my account!!!!!!!
@long trellis you need to have patience

Hiii
@old iris yes any problem put it here(if its game related)

Hello
@sage estuary yes any problem put it here(if its game related)

[polar marsh]

@sage estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly state your issue, @sage estuary and @old iris.

[sick shale]

@long trellis Contact customer service and follow the conversation below,

[old iris]

Kindly state your issue, @sage estuary and @old iris.
@onyx dagger what did I do

[long trellis]

Okey thanks

[storm flume]

Please avoid going off-topic, @old iris. You may have unrelated conversations in #chat.

[night cloak]

i need exact info not your beliefs
@surreal nacelle Im really sorry, I have no info on that. Wait for another person to assist you

[surreal nacelle]

@surreal nacelle Im really sorry, I have no info on that. Wait for another person to assist you :yes: ❤️
@night cloak ok thanks i ll ask again another day.

[sick shale]

@surreal nacelle What do you mean by "I checked clan points"

Can you elaborate or provide screenshots

[alpine flower]

clan setting is balanced
^^ rebel i guess(his query)
Balanced is for Classic+RP I believe
(reply by nero)

[surreal nacelle]

ok wait ill get some SS and come

[sick shale]

Clan level and energy are two different things

[surreal nacelle]

yes i asked about clan level you guys brougt energy to my question.

[night cloak]

Our bad, Nero answered you incorrectly.

[alpine flower]

Is playing evo ground,tdm cause to clan level up?(except classic)
^^ rebel his query

[sick shale]

I see,

Not sure if there's a limit for each member

[surreal nacelle]

is there any limit i played some tdms but level points didnt increase.

[night cloak]

Each member and clan has a daily limit of Clan Activity Points they can earn. The limits are 400 and 8,000, respectively.

[surreal nacelle]

finally accurate answer thanks

[night cloak]

Happy to help you!

play scream here

[alpine flower]

ah scrims i guess its in #clans

[restive osprey]

I want to report 2 griefers

[night cloak]

I want to report 2 griefers
@restive osprey Kindly report them inside the game.

[restive osprey]

I did it

Soo i have screens from game

[alpine flower]

ah scrims i guess its in #clans
@night cloak

[night cloak]

I did it
@restive osprey They'll look into it then

[alpine flower]

I did it
@restive osprey it should have decreased their merit and you should have received a in game mail

[restive osprey]

Ik

[night cloak]

Mind not interrupting forawhile? @alpine flower .

[restive osprey]

But im not sure if i reported one or two

[night cloak]

You can report them in the lobby as well.

[alpine flower]

Mind not interrupting forawhile? @alpine flower .
@night cloak ??? i just passed on the info griefers are dealt instantaneously as far as i believe

You can report them in the lobby as well.
@night cloak ah ok
also one question can we report two teammates and both of them get their merit deducted?

[night cloak]

Yes, their merit both will get deducted, If they killed you using a grenade TOGETHER kindly go to the recents and report his account for griefing.

[alpine flower]

Yes, their merit both will get deducted.
@night cloak hmm once i did nothing and my merit got deducted. reported it in #old though. 😭

[night cloak]

Why were your merit deducted? The person was the one who grenaded you right am i right?

[restive osprey]

What happend

[sick shale]

@night cloak You can create a guest account then link it to an Email, from basic settings

@restive osprey Avoid using ban and banned words here

@night cloak Does not matter, he can create a guest account then link to an Email

[sage mountain]

Hi guys I need some help here

[night cloak]

@sage mountain how may i help?

[onyx dagger]

Kindly state your issue, @sage mountain.

[polar marsh]

@sage mountain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

we want ACE TEIR BADGE with all past seasons

[sick shale]

@night cloak Avoid sending unnecessary messages here

[tiny rose]

Suffering from really high ping(200-900) for a few days.
I am from Bangladesh.

[sick shale]

@floral moon Feel free to drop your suggestions in #old

[onyx dagger]

Do you face the issue in every match, @tiny rose?

[tiny rose]

Yes.

ping never goes below 200 on Asia server.
I checked my internet connection again and again, it's good.

[restive osprey]

@sick shale oh ok

[daring mason]

@tiny rose,your region?