questions

[abstract cipher]

@night cloak will pubg support in upcoming updates

[storm flume]

We currently do not have a specific release date for the upcoming update, @abstract cipher. Once we do, we will publish further information in #news.

[terse furnace]

this event I can't collect

[night cloak]

@empty hatch, no ETA.

[keen eagle]

Why are zombies in the classic? 'Please tell me this is not a glitch

[night cloak]

@terse furnace, try again later.

[terse furnace]

But here not option this event @night cloak

[potent heath]

Why does it take long for your new avatar to show when changing pfp in social media?

[shell tapir]

@keen eagle it’s not a glitch

[onyx dagger]

Feel free to share your Feedbacks in #old. @potent heath

[manic crescent]

Algun español o que??

[night cloak]

@potent heath, just takes awhile for the game to communicate with the social media platform you’re using.

[storm flume]

Please do not use languages other than English, @manic crescent. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[potent heath]

Ah..

[vagrant forum]

@potent heath, it takes time to synchronise with the social media. It's usually instant with Google Play.

[night cloak]

@empty hatch that's a known bug. please put it on #old 🙂

[devout glacier]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @devout glacier. Remember to read through #faq before asking questions in the support channels.

[devout glacier]

I didnt get uc from bonus challenge after redeeming

[storm flume]

Please refer to this channel's pinned messages for further information, @devout glacier:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vale moat]

When will premium crate come anyone know

[night cloak]

No ETA, @vale moat.

[vale moat]

Ok

[polar marsh]

@molten relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @sturdy shadow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Refer to the message above.

[sturdy shadow]

But it doesn't work

I have an actual footage but unable to send

[night cloak]

It does work.

[gaunt wasp]

Guys please help me my pybg account got hacked

Any suggestions?

[winged belfry]

Distinguished gentlemen support Pubg

We, the players of the Gulf countries, suffer from the abundance of players from Pakistan and India, and this will lead to leaving the game completely and heading to another game.

Please return the server to what it was in the past .. The UAE, Saudi Arabia, Oman, Kuwait and Bahrain are neighboring countries that do not have relations with Pakistan, and this causes them to leave the game permanently.

[night cloak]

@gaunt wasp, can you still access your PUBG MOBILE account?

[onyx dagger]

Feel free to report this issue in #old, @winged belfry.
Also, I dont think this issue happens very often. Try changing your first matchmaking language as Arabic and second as English, And try taking Middle East server.

[floral tangle]

please tell me the address of the support service, the bot answers here [e-mail], they don't answer in the game

[night cloak]

@floral tangle, What’s the topic regarding?

[obsidian anvil]

Hello. Where can I report players that harm their own team, in order to ban them or anything?

[night cloak]

Please report these users using the built in reporting system, @obsidian anvil.

[celest shadow]

You may report players who grief their teammates using the in-game reporting function, @obsidian anvil.

[floral tangle]

@floral tangle, What’s the topic regarding?
@night cloak about disconnecting account, I was hacked and the hacker linked account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @floral tangle.

[obsidian anvil]

Thank you

[floral tangle]

Please contact the customer service via the in-game settings for further assistance, @floral tangle.
@storm flume I wrote to them on 10/05/2020, until they answered!

[night cloak]

Refer to subpoint 5.4 on #faq @floral tangle .

[floral tangle]

Refer to subpoint 5.4 on #faq @floral tangle .
@night cloak 👍

[night cloak]

feel free to purchase UC via the in-game shop or via https://www.pubgmobile.com/pay, begging in this server violates our #735483472432594994, @floral tangle.

[floral tangle]

feel free to purchase UC via the in-game shop or via https://www.pubgmobile.com/pay, begging in this server violates our #735483472432594994, @floral tangle.
@night cloak wtf?

[night cloak]

feel free to purchase UC via the in-game shop or via https://www.pubgmobile.com/pay, begging in this server violates our #735483472432594994, @ember folio.

My apologies for the wrong mention, @floral tangle.

[solemn axle]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @solemn axle. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@solemn axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cunning mason]

My bonus challenge coins are not showing why?

[storm flume]

Please refer to this channel's pinned messages for further information, @cunning mason:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[zealous galleon]

when will infection mode come

[spring zephyr]

It's already there

[zealous galleon]

where i have not seen

does it today come

[night cloak]

It’s been here for almost 2 weeks. <#news message>.

[fleet wolf]

It's in the evoground mode section

[zealous galleon]

but you have told me that it will come 23 oct

[steep osprey]

The complaint the day register yesterday that the house of horror event always shows in the morning but disappear after evening what is the solution why is this happening tried everything

[night cloak]

That is correct but the patch notes can always change, @zealous galleon.

[cunning mason]

My bonus challenge battle coins are disappear why?

[night cloak]

Please report such issues via #old, @steep osprey.

[storm flume]

Please refer to this channel's pinned messages for further information, @cunning mason:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[zealous galleon]

does bonus challange come or not?

[storm flume]

Please refer to this channel's pinned messages for further information, @zealous galleon:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[steep osprey]

There is a hacker in my friend list I reported him 1 month ago many time but he is still in Conqueror playing with 24 Kd over 600 matches

[night cloak]

They’ll be banned in the future. The team receive thousands of reports daily patience is key, @steep osprey.

[steep osprey]

The report system will not workcorrectly there is every time hacker in every match in solo livic map

[night cloak]

Please let your frustrations be known in #old, @steep osprey.

[polar marsh]

@lilac glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winged oracle]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @winged oracle. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@winged oracle if you have a question regarding the game you should ask first

[winged oracle]

yea i have

did not appear to me buons challenge

[storm flume]

Please refer to this channel's pinned messages for further information, @winged oracle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Please refer to this channel's pinned messages for further information, @winged oracle:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@rain anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[versed scarab]

When a premium crate will open

[clear spindle]

Soon ™️.

[versed scarab]

How much is this soon will be

[clear spindle]

|| soon ||

[versed scarab]

Like next week?

[spring zephyr]

No ETA.

[versed scarab]

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @reef crown. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Yes.

[polar marsh]

@signal lintel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ivory sundial]

I have a problem with the game, when I am playing it freezes and I must minimize to re-enter and thus solve the problem

[onyx dagger]

Can you try doing a routine repair of the game, @ivory sundial?

[ivory sundial]

I already tried, also install the game several times and it does not work

[feral saffron]

What is the release date of premium crate

[marsh kraken]

@feral saffron No ETA (Estimated time of arrival)

[onyx dagger]

Kindly report this in #old, @ivory sundial.

[feral saffron]

No eta msans

[onyx dagger]

No Estimated Time of Arrival.

Probably after the Custom Crate gets over.

[feral saffron]

Ok so after the custom ends than it takes 1 day to refresh or just after the end of custom

Because i m so excited

???

Please reply

[golden mirage]

Hello

[marsh kraken]

@golden mirage how can we help you?

[ivory sundial]

okey @onyx dagger Apparently others with xiaomi cell phones are also experiencing this

[polar marsh]

@golden mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marsh kraken]

@feral saffron We alrwady said No ETA

[onyx dagger]

Report. @ivory sundial

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @ivory sundial. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[ivory sundial]

I already did all that and nothing

[night cloak]

@ivory sundial it may take time to solve this issue, i hope you have submit your feedback already, if u didn't or want to do it again use #old, also you are lucky that you have a temporary-solution for your issue many others might no be able to play. Thanks for understanding

[crystal steppe]

Can i use DNS changer for login?

Can i use DNS changer for login?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @crystal steppe. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[next nebula]

Bonus challenge option???

[storm flume]

Please refer to this channel's pinned messages for further information, @next nebula:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

The !rank command is disabled in this channel, @uncut flint. Please execute the command in #481204134859505684 instead.

[nova ore]

I bot got my uc from bonus challenge redeem, not got mail of uc redeem

[remote carbon]

When will bonus challenge come back??

[nova ore]

Please help me

[marsh kraken]

@nova ore @remote carbon pls refer to this channel's pinned messages

We would like to inform you that the Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions to make our players experience a great gaming environment. We request you to please be patient and stay tuned to the game as it will be available soon.

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.
@nova ore @remote carbon

refer to this message

[nova ore]

@nova ore @remote carbon
@marsh kraken ok but what we have to verify

[iron pebble]

excuse me

[marsh kraken]

@nova ore you don't have to they will verify.

[polar marsh]

@iron pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nova ore]

Ok thanks > @nova ore you don't have to they will verify
@marsh kraken

@iron pebble:
@polar marsh. When will be problem solved of uc redeem

Please solve

As soon as possible

[clear spindle]

Soon.

[fringe needle]

Hello please help me untie my email in pubg mobile?

[marsh kraken]

@fringe needle refer to #faq 5.3

[nova ore]

I have 1000 battle coins then I gone to bonus challenge redeem page I clicked on 100 uc but I didn't get any message on in game mail please help I need my uc back. please get back my 100 uc
MY character name - Mr٭『ĞK』
I'd:-5475164789

[marsh kraken]

@nova ore I have already answered you

[nova ore]

Just answer me in how much days my problem will solved

7 day happened I have this problem

[marsh kraken]

@nova ore No ETA (Estimated Time Of Arrival)

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @nova ore.

[nova ore]

Please contact the customer service via the in-game settings for further assistance, @nova ore.
@storm flume. I have done it still my problem is not solved from 7 days

[polar marsh]

@split pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gaunt wasp]

I clicked some links regarding to pubg and my account got hacked now..guys please help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @gaunt wasp.

[gaunt wasp]

I did it already but nothing happens

[celest shadow]

Please do not share your account details with third-parties, @gaunt wasp.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @gaunt wasp. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gaunt wasp]

Okk @celest shadow

Still nothing happened

[grand zinc]

Hey when i upload pic in facebook its comes blurry in pubgm any fix?

[glossy sable]

@grand zinc -> #old

[woven oar]

Is PUBG MOBILE down for iOS devices cause my game is not opening

[grand zinc]

@glossy sable is there any fix?

[glossy sable]

Account security is your own responsibility, @gaunt wasp. We can not help you here. Please contact your social media's customer service.

[woven oar]

My game keeps crashing. Is it just for me or for all iOS users?

[glossy sable]

What is your device?

[woven oar]

iPhone 6 Plus

Please help I have a tournament match after an hour

[grand zinc]

Thats kinda old

[woven oar]

I mean it was running yesterday and it still does a good performance. But today the game is not opening and I am thinking that it might be a ios update or something?

[night cloak]

anyone here?

5322188393

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Please refer to #faq 4.7 for your issue, @woven oar.

[glossy sable]

iPhone 6 Plus
Unfortunately, it is beginning to become the lowest possible on iOS, @woven oar. PUBG MOBILE is now only supported on iPhone 6 and above.

You know, Apple.

[reef crown]

It is I, strange, I need help

[celest shadow]

How may I be of assistance, @reef crown?

[reef crown]

Well someone else does but Um on their screen, it says “you do not have permission to send messages in this channel”

Idk why he came to me, I don’t know him lol

[celest shadow]

May I have the user's Discord User ID?

[reef crown]

! ᴀʟɪʀᴇᴢᴀ ‹𝙨𝞽›#7874

[glossy sable]

Numeric ID.

[visual flint]

@glossy sable. How do I take a ss you guys said that last time when someone else reported it we cant ss it because what do we ss

[reef crown]

Wait what

[glossy sable]

Your career results and your merit history, @visual flint.

[celest shadow]

Thank you, @reef crown. That works for now, next time it would be better if you obtained the DUID which is in numeric form.

[visual flint]

How do I check merit history

[storm flume]

Refer to http://bit.ly/d_uid or the following steps for instructions on how to acquire user identifications, @reef crown:

Desktop & Web:

:white_small_square: Enable the Developer Mode under Appearance - ADVANCED in the Discord settings.
:white_small_square: Right-click on a username or profile, and select Copy ID.

Android:

:white_small_square: Enable the Developer Mode under Behavior - CHAT BEHAVIOR in the Discord settings.
:white_small_square: Press and hold on a profile picture in a channel or private conversation, scroll down, and select Copy ID under DEVELOPER MODE.

iOS:

:white_small_square: Enable the Developer Mode under Appearance - ADVANCED in the Discord settings.
:white_small_square: Tap on a profile picture, press the three-dotted menu located in the top-right corner, and select Copy ID.

[glossy sable]

From your tier information, @visual flint. There is a Merit button.

[visual flint]

Alrighty

@glossy sable. I clicked that merit button it takes me to a website

[glossy sable]

It seems to be a lot because the steps are explained in detail for all three platforms.

Yes, @visual flint. Let it load, and your history will show.

[visual flint]

Ok

@glossy sable. It says -30 killed team mate and reported

[glossy sable]

There you go.

[visual flint]

How do I find the video because I play alone in squads I dont play with the rest of ppl

Only reason i played in squads is for payload

[glossy sable]

The merit history has date and time listed, correct?

[warped void]

حسابى اتبند ظلم

[storm flume]

Please do not use languages other than English, @warped void. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[visual flint]

I took a ss

[glossy sable]

Only reason i played in squads is for payload
Merit can be deduced from Payload, too.

I know, I had my merit deduced from Payload.

[visual flint]

Can I send it here

[glossy sable]

Sure.

[visual flint]

My point is i was not even in a 500m radius of them either they die or i do at the end

[glossy sable]

2020.10.23 at 09:39.

[visual flint]

Yeah my time now is 11:54

[glossy sable]

Can you share a screenshot of your career results at this same time?

[tired void]

Dear Sir/madam,
The glitch is running in bonus challenge redeem centre plz solve it, while I redeemed(1000+5000points) system busy came after that my points are deducted so please solve this problem as soon as possible thank you.
PUBG ID : 5140067413
DEVICE: REALME XT
PUBG NAME: RADĪIĪLOKI
Country region: USA(in game)
My country: INDIA
Cellular Data

[storm flume]

Please refer to this channel's pinned messages for further information, @tired void:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[visual flint]

One of them landed in pochinki with me he died I healed him then we split

I think I also brought one back alive with that card

[glossy sable]

If you are positively sure you did not cause any damage to your teammates, please report to #old with as much details as possible. There might be issues with the system calculations due to the particular death/revives system in Payload.

[visual flint]

I am 10000000 sure

I reported the issue before so did another guy in there but sure ill try again

Payload you can report anyone for team kill if you die from a team memeber regardless if they killed you there merits are taken away

[glossy sable]

I see.

Please send me a copy in my DMs, I am going to enable them.

[visual flint]

Copy of

[glossy sable]

If you can find that guy, it would be helpful.

Copy of your report that you will send in #old.

[visual flint]

Okay

[polar marsh]

@hidden belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

Do you have something else to send, @visual flint? Going to close DMs again, already receiving plenty of unnecessary ones.

[visual flint]

Is that all you needed?

Just delete me after if its causing issues unless thats all you needed @glossy sable

[hollow mauve]

@glossy sable hi can you help me please

[celest shadow]

How may I be of assistance, @hollow mauve?

[molten relic]

thanks @celest shadow

[floral moon]

i have a video of hacker how can i send it for report them??

[storm flume]

Hello, @floral moon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Hacker wtf

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sage shard]

Bonus challenge is now avialible for indians?

[storm flume]

Please refer to this channel's pinned messages for further information, @sage shard:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

We are unable to provide assistance if you do not ask a question or state a problem, @frosty shoal. Remember to read through #faq before asking questions in the support channels.

[thorn pasture]

What???!!!!??

[heavy vortex]

What about it.?

[thorn pasture]

Is wrhaith outfit

[heavy vortex]

So?

[vague torrent]

Hlw sir
I redeem 1000 battle coin but due to system busy it reduce my coin but I didn’t get any uc .
Plz help
Id :558221590
Name: INT々MrShสd
Thank yuh

[spring zephyr]

@thorn pasture What's the issue?

[storm flume]

Please refer to this channel's pinned messages for further information, @vague torrent:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

After you read the pinned message, @vague torrent, You need to contact Customer Service in-game about this.

[night cloak]

Hi pubg,new premium create coms tonight?

[onyx dagger]

No ETA, Soon.

[vague torrent]

I contact but there is no option about bonus challenge @onyx dagger

[molten relic]

iranian have conection problem this season

[onyx dagger]

Then type None of them worked, @vague torrent.
And, State the issue.

[molten relic]

we shold use vpn or DNS for playing game

[onyx dagger]

VPN is not Recommended.

[molten relic]

so what we do for that

[spring zephyr]

@thorn pasture Can you explain what you are trying to ask instead of posting that image over and over again?

[thorn pasture]

Spike demon outfit

[onyx dagger]

Try changing the DNS, @molten relic.
Also, Kindly create a detailed report in #old. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[spring zephyr]

Spike demon outfit
@thorn pasture Ok, so what's the issue?

[thorn pasture]

Him don't fight zombies

[spring zephyr]

What do you mean?

[onyx dagger]

If you're trying to discuss about it, @thorn pasture, Kindly move to #pubg-mobile.
And if about the Feedbacks, In #old.

[thorn pasture]

Nothing nothing🤦‍♂️

[onyx dagger]

[velvet vault]

Auto pickup is all messed up today. Please fix. If anyone know a solution please help

[spring zephyr]

@velvet vault Explain your issue in detail please.

[polar marsh]

@cunning vine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[upbeat forge]

please can i talk to a moderator?Its about my account

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @upbeat forge. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@upbeat forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp thunder]

When will bonus challenge come?

[storm flume]

Please refer to this channel's pinned messages for further information, @crisp thunder:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[crisp thunder]

When will bonus challenge come?

[night cloak]

@crisp thunder it will be available as soon as possible.

[crisp thunder]

Release date of pubg mobile bonus challenge?

[night cloak]

Not confirmed.

[crisp thunder]

Ok

[vague torrent]

Why customer service didn’t response any msg hic i ve send

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @vague torrent. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gritty quiver]

hey
I sent a message to [e-mail] 5 days ago and there was no response,, why?

[spring void]

Response time can vary based on several reasons , you can also contact ingame support instead.

[polar marsh]

@gritty quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, @pale sapphire, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[true mesa]

Sir my pubg mobile account is hacked and hacker is playing using hacks plz help me to get my account back

@storm flume

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @true mesa.

[true mesa]

@spring zephyr ok

[polar marsh]

@true mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[true mesa]

He is using hacks in my id 😢

[hallow meadow]

He is using hacks in my id 😢
@true mesa 😂😂

[true mesa]

😭 😭 😭

[night cloak]

Can't redeem stuff even while having enough points

[hallow meadow]

He is using hacks in my id 😢
@true mesa from which u had linked

Can't redeem stuff even while having enough points
@night cloak how u upgraded ur lvl plz tell me

[true mesa]

@hallow meadow fb

@hallow meadow

[fleet wolf]

You should contact Facebook to try get your account back

[true mesa]

@fleet wolf yeah but hacker is using hacks in my pubg account

[hallow meadow]

@true mesa dm me

[night cloak]

@hallow meadow using lollipops

[hallow meadow]

Okk

[night cloak]

@slender heath nice job, I don't see anything wrong with the screenshot

[spring zephyr]

@night cloak Does it show something when you click on it?

[slender heath]

@night cloak thank

[storm flume]

Please avoid going off-topic, @slender heath. You can have unrelated conversations in #chat.

[night cloak]

@spring zephyr no

[slender heath]

Ha😋

[night cloak]

@spring zephyr having issues in almost every event

@night cloak what phone are you using?

[night cloak]

@slender heath we have a media channel to post screenshots and achievements btw

@night cloak who are you?

[spring zephyr]

@night cloak Have your tried restarting the game?

[night cloak]

I need help please

@spring zephyr yes

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@night cloak Is it still the same?

[near junco]

Bro am have internet problem

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[near junco]

But my internet speed is 2mbs when open youtube

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @weak sun. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[weak sun]

Facing this issue on iPhone XR any solution?
Device : iphone XR
Cellular
Saudi Arabia

[urban widget]

@weak sun same issue

its after updating to ios 14

[weak sun]

@urban widget yeah updating after ios 14

<@&481161015728406538> any solution?

[celest shadow]

Feel free to report it in #old, @weak sun.

[weak sun]

Ok

[celest shadow]

You may restart your game completely for a temporary solution.

[weak sun]

@celest shadow already reported

[celest shadow]

Thank you for reporting it, @weak sun. Please make the changes I requested in #old.

[storm flume]

Hello, @granite oasis!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[weak sun]

@celest shadow check #old

[celest shadow]

Can you also edit in your PUBG MOBILE ID, @weak sun?

[weak sun]

@celest shadow ok

[celest shadow]

Thank you very much.

[weak sun]

@celest shadow done

@celest shadow how can I solve this issue ?

[celest shadow]

You may restart your game completely for a temporary solution.
@weak sun.

[weak sun]

@celest shadow 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

[marsh kraken]

I am facing some issues lately

when I cue in a game the spawn island counter gets stuck

and I get inside the plane and cannot get out

[fast crown]

How ?

[marsh kraken]

any solution regarding this?

[celest shadow]

Do you have a screen recording of this, @marsh kraken?

[marsh kraken]

@celest shadow not of the counter glitch but I got an ss of the plane one

in #old

[celest shadow]

If you can reproduce it with a screen recording, it would be very helpful, @marsh kraken.

[marsh kraken]

if I get the counter one I will record it

[celest shadow]

Thank you.

[marsh kraken]

okay sure. if I get it again I will make sure to record it

[fast crown]

Driving in TPP in FPP and whiteout a head that was at Version 1.0.0.14358 .

[storm flume]

Hello, @fast crown!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[polar marsh]

@tight spruce:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fair gull]

What is this ❓

[spring zephyr]

@fair gull .Report it in #old with the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[tired void]

Dear Sir/madam,
The glitch is running in bonus challenge redeem centre plz solve it, while I redeemed(1000+5000points) system busy came after that my points are deducted so please solve this problem as soon as possible thank you.
PUBG ID : 5140067413
DEVICE: REALME XT
PUBG NAME: RADĪIĪLOKI
Country region: USA(in game)
My country: INDIA
Cellular Data

[storm flume]

Please refer to this channel's pinned messages for further information, @tired void:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

After reading the pinned message, Kindly contact Customer service in-game about this, @tired void.

[marsh kraken]

@spring zephyr it's not a bug it's happened to my sister after the 10mb update

[night cloak]

add 90fps for emu. users

[spring zephyr]

@night cloak 90 FPS is already available for Gameloop 7.1, use #emulator-support for further questions.

[marsh kraken]

what about mine?@spring zephyr

[verbal parcel]

Add Beard appearances for default character in Pubg mobile

[spring zephyr]

It is a bug.

@verbal parcel ------> #old

[marsh kraken]

can you pls come in #pubg-mobile @spring zephyr

[night cloak]

not for this update i was getting 85fps after this update is 60 only bcz combat and lobby graphic
@spring zephyr

[spring zephyr]

@night cloak -----> #emulator-support

[night cloak]

bro is not problem with gameloop supports iits from pubg @spring zephyr

[tired void]

I have read pin massage, When I will receive my uc?

[night cloak]

@tired void u buy uc from where ??

[marsh kraken]

@night cloak he is saying you can ask this things in emulator support

[tired void]

@night cloak bonus challenge

[thin halo]

@tired void No info but hopefully soon.

[night cloak]

@tired void when the bouns challenge end

@marsh kraken done

[tired void]

@thin halo I need before season ending cuz I have to purchase RP

[marsh kraken]

nice now wait there and check if someone replies to you @night cloak

[glass knot]

@fast crown u can't get headshot

[marsh kraken]

@glass knot no conversation here you can talk in #pubg-mobile or #chat

[thin halo]

@tired void You can give feedback it in #old.

[storm flume]

Please avoid going off-topic, @night cloak. You can have unrelated conversations in #chat.

[tired void]

@thin halo yeah! Reported but didn't said anything..

[thin halo]

The team always look at the channel, @tired void.

[glass knot]

How can i get a guest acc back if i accidently remove it from my Device ?

[tired void]

@thin halo ha scrolling!!

[vagrant forum]

Guest accounts cannot be recovered, @glass knot.

[glass knot]

But the Ingame Support says so

[night cloak]

@tired void talk on general chat 😐 its support channel

[steep osprey]

My fire button stop firing during the fight sometimes what's the solution

[tired void]

@night cloak ok thanks

[thin halo]

@steep osprey You can report it in #old and give screenshot/video attachment there.

[night cloak]

@glass knot you can recovred if u didnt formate your mobile or deleted Pubg data

[steep osprey]

@thin halo har chij ko Bank ke andar jakar report karna hai to tum kis liye ho yahan per

[glass knot]

How ?

[shell tapir]

@glass knot Only option to get back guest account is having linked them to social media.

[vagrant forum]

You can try doing a routine repair if that issue started occuring recently, @steep osprey.

[steep osprey]

@vagrant forum already

antalizing is off and everything is finebin settings

[polar marsh]

@ornate laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired void]

@night cloak say me that I receive my uc pakka na

[slate skiff]

hello

[polar marsh]

@slate skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@slate skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fast crown]

@glass knot yea probably but i did not youst it after i got in i got out and not died in it .

[alpine brook]

Still no action taken on PMPL SA Team 247 (It's confirm they're hacking)
Nice system

[night cloak]

hallo

[marsh kraken]

how may I help you?@night cloak

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Please avoid the word "ban" so that you do not get automatically muted, @plain patio. Please give some time for it to process your reports, you may contact the in-game customer service for further assistance in this regard.

[quartz arch]

Hi.
I have a big problem about my pubgm account..

1. Somebody loggin my PUBGM account and he login to my account.. bcoz he hacked my facebook account and he can loggin
2. He linked my account with his email.
3. Now i can recovered my account of PUBGM but he is still loggin with his email.
   How can i do?
   Please ..
   PUBG ID : 581051390
   DEVICE : I phone Xsmax
   County region :Myanmar
   My Current: Myanmar
   Cellular Data

[marsh kraken]

@quartz arch Do you have your FB Account?

if not then refer to subpoint 2.8 in #faq

[quartz arch]

Yes

[neat thunder]

help please

[marsh kraken]

You can contact customer support in game@quartz arch

[alpine brook]

No-one even response to me
Nice

[storm flume]

You can now access #emulator-chat and #emulator-support, @neat thunder. Revert this at any time by sending .emulator in #481204134859505684.

[onyx cairn]

[e-mail] is your address to send your cheating evidence. @alpine brook

[quartz arch]

Thank bro

[alpine brook]

@onyx cairn It's in current pmpl.... Lol

it's not in my classic match

[marsh kraken]

@neat thunder you can now ask your problem in the emulator support

[onyx cairn]

That's why Esports mail. @alpine brook

[marsh kraken]

@alpine brook Sorry pls be calm

[onyx cairn]

Refrain from sending such unrelated content into this channel.

[sick shale]

@alpine brook Be nice please.

[alpine brook]

@onyx cairn Already send all the evidence to Hope & she said she send the complain & evidence to esports anti cheating team

But the team 247 is still playing pmpl,, still hacking

[onyx cairn]

On another note:
We are looking into this case and will forward every suspicious behaviour in their games. Once cheating activity has been detected the team will take actions.

[solemn axle]

Can use tencent gamestick APK to play pubg or not?

[polar marsh]

@solemn axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn axle]

Mean pubg mobile will block account if use tencent gamestick...

I just want to confirm 1 thing....pubg will block tencent gamestick or not?

[south harbor]

My character is small

And i movements were reduced too and my jump and anything so i was like a real small person

And other players are normal size which is giant to me

[storm flume]

Hello, @south harbor!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[south harbor]

But nothing happened

[onyx dagger]

You're already advised about this to read #faq 1.2, @solemn axle.
Kindly read it.

[south harbor]

But im on cooldown on #old

[clear spindle]

You can report that after an hour in that channel, @south harbor.

Don't quote messages.

@solemn axle it is not recommended.

[solemn axle]

I'm using controller to play pubg mobile...can recommend which keymapping APK to use for pubg?

[vagrant forum]

Using a controller is against the terms of service of the game, @solemn axle.

[autumn brook]

Hello

I need help:
The aim assist does literally nothing when its enabled

Is that a bug?

If it is how to fix it?

[onyx dagger]

Try enabling it and then restart the game. @autumn brook
If it still didnt work, Kindly do a Routine repair.

[quartz arch]

Hi.
I have a big problem about my pubgm account..

1. Somebody loggin my PUBGM account and he login to my account.. bcoz he hacked my facebook account and he can loggin
2. He linked my account with his email.
3. Now i can recovered my account of PUBGM but he is still loggin with his email.
   How can i do?
   Please ..
   PUBG ID : 581051390
   DEVICE : I phone Xsmax
   County region :Myanmar
   My Current: Myanmar
   Cellular Data

[sick shale]

@quartz arch Contact customer service and follow this conversation,

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @quartz arch.

[quartz arch]

Thanks 🙏

[silver moth]

Why auto pickup problem?

[normal fulcrum]

@silver moth Feel free to report the issue in #old along with a screenshot or a clip

[rancid kestrel]

I lost my 4000 battle coins,but still haven't got my 400 UC, please help.

[onyx dagger]

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @rancid kestrel.

For this, You need to contact Customer Service in-game about this.

[rancid kestrel]

@onyx dagger I am unable to contact the customer service in-game about this,how to talk with a real guy in the customer care?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[autumn kestrel]

Hesabım çalınd8

[storm flume]

Please do not use languages other than English, @autumn kestrel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Ok

As GFX TOOL application or what

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[onyx dagger]

If you answer the bots questions correctly, It will guide you to one of the staff, @rancid kestrel.

[night cloak]

OK thx

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Why

[vagrant forum]

Read the message carefully.

[pearl notch]

Any idea when bonus challenge option back ??¿

[late python]

Any idea of PUBG unban in india??

[night cloak]

Hi PUBG MOBILE team My Korean account has been unfairly blocked. Where do I make a support request?

[elfin canopy]

What is your region, @pearl notch?

[pearl notch]

India @elfin canopy

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Bonus challenge is not available in Southern Asia at the moment, @pearl notch.

[night cloak]

@vagrant forum I read the message carefully but there is no reason
I can not play with 30 FPS so I use it

[onyx dagger]

Hi PUBG MOBILE team My Korean account has been unfairly blocked. Where do I make a support request?
We only provide support for PUBG Mobile Global English version here, @night cloak.
Kindly contact Customer Services of the Korean version.

[autumn brook]

Try enabling it and then restart the game. @autumn brook
If it still didnt work, Kindly do a Routine repair.
@onyx dagger
What does routine repair means?

[onyx dagger]

You can repair your game from the login page. @autumn brook

[pearl notch]

@elfin canopy ok thanks

[autumn brook]

Oh ok

[onyx dagger]

Yep.

[vagrant forum]

@night cloak, that's the optimal settings for your device. Besides, those applications modify the game files which is strictly against the ToS of the game.

[night cloak]

@vagrant forum OK I will stop using it

[onyx dagger]

Which can lead to a Permanent suspension of your Game account.

[mystic tangle]

I've been having issues, most times when the game ends it doesn't show any buttons and also during game sometimes stalls completely and in either case I have to turn wifi off and on again. Wifi is always good, only have issues with pubg. What can I do to fix this?

[onyx dagger]

Try doing an Routine repair, @mystic tangle.
Also, Feel free to report this in #old, along with a screenshot or a clip.

[mystic tangle]

I'll try that @onyx dagger thx

[onyx dagger]

You're welcome! ❤️

[lost furnace]

When will fix bonus challenge maintenance in usa?

[onyx dagger]

No self promotion in this server, @rigid marsh.

[lost furnace]

Please don't force us for promotion

[onyx dagger]

No ETA, Soon, Probably, @lost furnace.

[lost furnace]

Here i have question. My deducted bonus coin will refund or uc in my mail?

[storm flume]

Please refer to this channel's pinned messages for further information, @lost furnace:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[lost furnace]

I found pin option but not found any bonus information

[vagrant forum]

@lost furnace #questions message

[lost furnace]

Ok honour

I saw but i contacted helpsheet in game but no reply in 48 hours

[unique gull]

!rank

[storm flume]

The !rank command is disabled in this channel, @unique gull. Please execute the command in #481204134859505684 instead.

[lost furnace]

Is they busy?

[onyx dagger]

Customer Service?

[lost furnace]

Yes i already connected but no reply in 48 hours

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @lost furnace. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lost furnace]

But i am very upset because i can't receive uc or bonus coin , if i not receive uc through mail can't upgrade Royel pass. So i am searching a proper date when it will fix

[fervent cairn]

What about the ban in India?

[lost furnace]

I have screenshot

[onyx dagger]

No ETA, Unfortunately. They will try to reply as soon as possible tho. @lost furnace

[lost furnace]

Ok Sir, can you tell us how many days they will reach us. Dear brother i am not talking about India. It's USA

[onyx dagger]

No ETA, Unfortunately.

[unique gull]

I am the third place winner of the payloadhotshot competition but I have received my 10000 uc yet

[fervent cairn]

What is news about the ban in india

[unique gull]

Am worried

[lost furnace]

Server is well but not sure it will back or not

[onyx dagger]

If they dont reply within a week, Feel free to send them a Remainder message, @lost furnace.

[lost furnace]

Ok

[unique gull]

And for my inquiry ?

[lost furnace]

Good night take care guys .... Keep social distance or use musk ....

[onyx dagger]

Mind moving to a Discussion channel as this is a Support channel.

[unique gull]

@onyx dagger ?

Hello

[onyx dagger]

Wait.

[unique gull]

Ok

[spring void]

@unique gull Please provide your ingame character ID, either here or in dms.

[unique gull]

5247915509

[vestal hamlet]

Bro help me😫 😩

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vestal hamlet. Remember to read through #faq before asking questions in the support channels.

[vestal hamlet]

I facing the problem you has been muted for rules

[rugged rose]

What's about my uc

[sick shale]

@vestal hamlet You can't use chat?

[night cloak]

Will premium crates available tomorrow?

[unique gull]

They said they have no information about that

[south harbor]

Why is emulator allowed in pubgm

[night cloak]

Yep no ETA @night cloak

[south harbor]

It ruins the fun of real mobile players

[night cloak]

@south harbor They will meet emulator players as well so its okay.

[sick shale]

@south harbor They can't match with mobile players, refer to subpoint 3.17 in #faq for further information

[night cloak]

When bonus challeng will open

No ETA.

ETA means

Estimated Time Of Arrival.

[autumn brook]

@onyx dagger tysm for telling how to fix aim assist

[onyx dagger]

Did it work?

[autumn brook]

I am way better at the game now :)
Yes

[vestal hamlet]

Any girl here

[onyx dagger]

That's Great!
Enjoy!

Please do not go Off-Topic here. @vestal hamlet

[vestal hamlet]

Ok

@onyx dagger sorry

[night cloak]

@vestal hamlet If you are finding a girl on PUBG please head to #activities or if you want to talk about something kindly head to #chat #pubg-mobile

[onyx dagger]

It's alright, @vestal hamlet.

[vestal hamlet]

Ok thanks

[night cloak]

How do I buy the Royal pass using my credit card on Android

[polar marsh]

@astral ermine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You can buy from MidasBuy ( https://www.pubgmobile.com/pay/ ), @night cloak.

[rugged rose]

Heyy what about my uc dammm

Soo how much time should be taken about my uc

[onyx dagger]

Well, If they still didnt reply to you after a Week, Feel free to send them a Remainder message.

[vast lintel]

Hello my account is hacked I contact in game support I provide them every this screen shot payment and every thing after all of that they unlink the only way that I can login the account is this fair?

[rugged rose]

@onyx dagger where I have send a reminder message

[onyx dagger]

State this issue to them then. @vast lintel

You can just send them again. @rugged rose

[polar marsh]

@lost furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vast lintel]

I have no access to the account because they unlink the email when I told them I have no access they said we can’t help how you can’t help me and you unlink the email that I have access and I told the to unlink Twitter and Facebook and they told me we will unlink Twitter and Facebook then they unlink the email howww

[onyx dagger]

Refer to #faq 2.12, @warm silo.

Did they unlink all the linked social media accounts/Phone number from your Game account? I dont think so. @vast lintel

[vast lintel]

No they only unlink the email that I have access through the account they didn’t unlink Twitter or Facebook

[onyx dagger]

Then try logging in with your Facebook or your Twitter account and Link your email again.

[night cloak]

@vast lintel you need to contact them and explain that to them, only customer support can help you regarding such queries. Sorry for the bad news.

@onyx dagger he can not log in again cuz his only access was email but they unliked that.

[vast lintel]

The Twitter and Facebook are stolen and I contact them to unlink them the hacker stole my Twitter and he link the account with Facebook

[onyx dagger]

Oh, @night cloak.

[night cloak]

Glad you see now.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @vast lintel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@warm silo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vast lintel]

So what should I do know I did everything I swear this is not fair

I spend a lot of money on the account

[clear spindle]

You need to contact Social media platform at first to get back your account.

[desert marten]

I did not use any cheat software and my account was blocked. What do I do please help

[vast lintel]

He delete the Twitter account but why the game unlink my email and I provide everything that the account is belong to me

[desert marten]

@clear spindle 😐😐😐

[clear spindle]

Do the file claim, @desert marten we cannot help you with account related issues.

The other user might have done that, @vast lintel Contact them again.

[uneven pumice]

When the mic glitch will be fixed?

[vast lintel]

No he didn’t he don’t have payment screenshot or anything he don’t know the registration date of the account

The told me they will unlink Twitter and Facebook

[onyx dagger]

Feel free to report this in #old, @uneven pumice.
The only way to solve this is to restart the game, For now, Until it get Officially fixed.

[teal crypt]

Do u have login accesss? Email bro

[desert marten]

I just got ba-nn-ed for one day, could you please help me know what is the reason for it?

I don't want to get ba-nn-ed for 10 years after this b-an ends...

@clear spindle

[onyx dagger]

You both are already answered about this:

Do the file claim, @desert marten we cannot help you with account related issues.

The other user might have done that, @vast lintel Contact them again.

[clear spindle]

Reinstall the game, make sure you have no application which will lead to a ban.

[polar marsh]

@dreamy mica:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@ivory lodge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[desert marten]

I recently installed this photo editor app, don't why it might lead to a b-an but I will delete just in case...

Help

[onyx dagger]

I don't think this could be the reason for the suspension of your account as this app don't have anything with the game. Not sure about it tho.

[clear spindle]

I'm not sure about that, make sure the device isn't jailbreaked.

The user has been answered, @night cloak.

[night cloak]

Rock we need information for this community, i read from news.

[clear spindle]

[desert marten]

@clear spindle I did not break the protection of the device permanently, I did not use any cheating program, I paid a lot of money on my account in the game, I do not know why I was banned one day, I do not want the ban to turn into 10 years, I am very clean

[clear spindle]

Do the file claim. Refer #faq 2.12

[storm flume]

Please avoid going off-topic, @onyx dagger @night cloak. You may have unrelated conversations in #chat.

[desert marten]

@clear spindle

[clear spindle]

Avoid repeating the same question in here.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vagrant tulip. Remember to read through #faq before asking questions in the support channels.

[sick shale]

What's the problem then

[storm flume]

Hello, @vagrant tulip!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[neon cliff]

@tidal owl share your problem here regarding to Gyroscope.

[desert marten]

I deleted the game and downloaded it again and my account is still blocked

@clear spindle

[onyx dagger]

If he (The player whom you reported) is found cheating, he will be suspended.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail, @vagrant tulip.

[clear spindle]

You can play after the ban period expires, @desert marten and refer #faq 2.12

@vagrant tulip follow the bot message.

[night cloak]

Wait patiently.

[clear spindle]

It may take some time to verify.

[onyx dagger]

And if he is Officially banned, As I said, You will be receiving an in-game email.

[sand path]

His character ID?

@fresh delta #discord

Noted, @vagrant tulip.

[fresh delta]

@sand path 😩

[sand path]

Feel free to DM me.

You need to have @half yew level 10, keep chatting in #chat, @fresh delta.

[languid fable]

any supporter here please?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @languid fable. Remember to read through #faq before asking questions in the support channels.

[languid fable]

shall i get banned if i teamed up with enemies in the game?

[sick shale]

Yes, teaming up is against the rules

[languid fable]

i'm not talking about cheater players i'm talking about normal players against me in the game

we will not kill each others

[vagrant forum]

Even so.

[celest shadow]

Feel free to report it to #old, @night cloak.

[languid fable]

so what i should use in report session when i watch enemies teaming up together?!!

[storm flume]

Hello, @languid fable!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[steep osprey]

How to be the badass in pubg

[onyx dagger]

Feel free to discuss about it in #pubg-mobile.

[steep osprey]

You can feel free to answer me in pubg mobile support

[polar marsh]

@opal raft:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vast lintel]

@teal crypt I was before they unlink my email

[rugged rose]

I can't wait anymore 😤😤😤

[vast lintel]

But you unlink my access to the account

How come please tell me

[rocky fossil]

Help

[coarse fable]

How I fix my Lag problem

[storm flume]

Please avoid going off-topic, @fresh delta. You may have unrelated conversations in #chat.

[sick shale]

And stop spamming emojis

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @coarse fable. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[coarse fable]

I have Lag Problem in new era

[unkempt reef]

Pls need nepali server
Country
#feedback

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @vast lintel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sick shale]

@unkempt reef You can use #old

@rocky fossil Do you have access to your account?

[vast lintel]

What about me?

[sick shale]

@vast lintel Read the previous message, and the answer from customer service is clear enough, they can't help you since you don't have access to your account

[vast lintel]

But they unlink my access why it’s my account!!!

I give them everything thing that the account belong to me why they unlink my access

[rocky fossil]

Hello, my account was stolen from me

[vast lintel]

The registration date the first payment on the account

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rocky fossil.

[vast lintel]

And I told them to unlink Twitter and Facebook and then they unlink my email!!

[hazy stone]

If we report a hacker and loose points in a game do we get them back?

[sick shale]

@vast lintel You can try to contact customer service again, and tell them about your issue

[rocky fossil]

They didn't help me with anything

[polar marsh]

@unkempt reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@hazy stone, if they’re banned successfully and you did lose points from the games you encountered that hacker you’ll receive points back.

[hazy stone]

I haven’t got those points back

[vast lintel]

Pubg is the weak game support in the world the only support hackers and thief

[night cloak]

Feedback is welcomed in #old, @vast lintel.

[clear spindle]

Isn't it your responsibility to protect your social media accounts

[vast lintel]

Yes it’s my but why they unlink my account account!!

[clear spindle]

Because other user had access to it.

[night cloak]

@vast lintel you really need to explain this to customer service sir

[onyx dagger]

They didn't help me with anything
Did they reply? @rocky fossil
If not, Kindly wait for their reply. They will reply to you as soon as possible, Hopefully.

[vast lintel]

But he don’t have any thing prove that his account

[undone flare]

can you at least type like you know english

[vast lintel]

Hi didn’t even contact them

And they told me they will unlink Twitter and Facebook

[night cloak]

@vast lintel chats are private between custmer service and players. U won't be able to see even if they've contacted them first.

[onyx dagger]

But he don’t have any thing prove that his account
He has the biggest proof, @vast lintel.
Access to the account.

Also, Kindly contact Customer Service in-game about this, As soon as possible.

[vast lintel]

But when you contact them the ask you about information

[night cloak]

@vast lintel they didn't say they will.unlike facebook nor twitter, they said they will inform you after wokring on.

[onyx dagger]

Kindly refrain from spamming this screenshot here.

[vast lintel]

He should provide all of this

I provide all this information and they kick me from the account

[marsh kraken]

hey can you help me regarding an achievement

[sick shale]

@vast lintel Unlinking accounts process can't be done without security and personal information, it's your responsibility to protect your information. Please stop repeating same questions here since you've got a clear and enough answers here and from customer service.

[clear spindle]

Contact the customer service of the hacked social media account then contact the in-game customer service, @vast lintel.

[hazy stone]

Why is my bonus challenge not opening

[sick shale]

@night cloak Don't interfere please

[onyx dagger]

? @marsh kraken

[night cloak]

@hazy stone it is under maintenance, it will be available as soon as possible.

[marsh kraken]

the pistol mastery 5 I needed to know which kills are counted I know that classics are counted but the tdm,sniper training, war mode, gun game are does ones count?

[night cloak]

@sick shale as you wish sir.

[sick shale]

Move to discussion channels, everyone

[night cloak]

If you do not require assistance please move to a discussion channel.

[sick shale]

@marsh kraken It counts in classic mode and quick matches

[marsh kraken]

oh

ok thanks @sick shale

[hazy stone]

Anyone know when they will have the bonus challenge open

[rugged rose]

I changed in game server by mistakely India to usa whenever I reported what should I write In country

[sick shale]

@hazy stone no ETA, also it's not a global event

@rugged rose Can you elaborate

[hazy stone]

How are the points earned in a classic match? I used to be able to do the math for the old version

[storm flume]

Please refer to subpoint 3.3 in #faq for further information, @hazy stone. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rugged rose]

@sick shale noooo

I changed in game server by mistakely India to usa whenever I reported what should I write In country

Need reply what should I write

[clear spindle]

Can you elaborate this: "whenever I reported what should I write In country"

[rugged rose]

@clear spindle what should I write India or Usa that's it

[urban widget]

I think he asking about region

[clear spindle]

You should mention your current Country.

[rugged rose]

@urban widget yess

[polar marsh]

@grand ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rugged rose]

@clear spindle okeyyyy tq

[slim blade]

Hey, when will pubg will get unban in INDIA 🇮🇳 please sayy 🥲

Please replyy

☠

[marsh kraken]

@slim blade No ETA (estimated time of arrival)

[rugged rose]

@slim blade Soon

[fresh delta]

llllllll

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fresh delta. Remember to read through #faq before asking questions in the support channels.

[charred jolt]

When did bonus challenge come

[storm flume]

Please refer to this channel's pinned messages for further information, @charred jolt:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[charred jolt]

Premium crates missing

[marsh kraken]

@charred jolt They aren't available

And No ETA for them to be available (estimated time of arrival)

[chrome coral]

Can we link facebook,twitter,email to pubgmobile...??

[sick shale]

Yes

[storm flume]

Please refer to subpoint 2.2 in #faq for further information, @chrome coral. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[real solstice]

crew challenge open date

[elder cliff]

Some hacked my account, please can you guys help me to report it my account's id is: 5546225783

[real solstice]

kaile crew challenge open hunxa ho😞??.

[storm flume]

Please do not use languages other than English, @real solstice. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

No ETA, @real solstice.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @elder cliff.

[tall cairn]

I lost uc from account

Can anyone help me please

[real solstice]

what is your name? @night cloak

[storm flume]

Please avoid going off-topic, @real solstice. You may have unrelated conversations in #chat.

[tall cairn]

Please. I lost 550uc from account. Can anyone help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tall cairn.

[desert marten]

The ban is for one day only

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @desert marten. Remember to read through #faq before asking questions in the support channels.

[chrome coral]

Some has hacked my twitter account and linked to the game and also linked his email.. but I have full access to Facebook...

[sick shale]

@chrome coral Contact customer service to deactivate/unlink the hacked social media account, you can follow the conversation below

[chrome coral]

I have already done this but, it says already assisted in previous tickets.. but issue is still not fixed...

[sick shale]

Contact them again, we can't help with in-game account issues.

[tall cairn]

Same to me also logged in from another location tap ok to go back to the login screen after that I lost uc from account

[craggy torrent]

How to download obb filess

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tall cairn.

[vagrant forum]

Reinstall from play store, @craggy torrent.

[cunning imp]

#questions ,I lost my bonus challenge coins in game, I've redeemed 500UC pack with 5000 bonus coins, But, I didn't get UC and all my bonus coins gon, help me as soon as possible #questions

[charred jolt]

@cunning imp it will be added soon, but it takes some time

[cunning imp]

#questions how much time it takes

[charred jolt]

It will be added soon.

[storm flume]

Please refer to this channel's pinned messages for further information, @cunning imp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cunning imp]

#questions I've to purchase Royal pass with that UC, almost season is going to end

[vale moat]

When will item of bonus challenge refresh can someone tell i need to redeem 100 uc again someone know tell me in egypt region

[sick shale]

@vale moat Items of battle shop will be refreshed every 3 weeks, but I'm not sure if it's different from region to other, you may open battle shop section and scroll down to see

[cunning imp]

@charred jolt ,did I get my 500UC pack or not, All my bonus challenge points were debited,

[storm flume]

Please refer to this channel's pinned messages for further information, @cunning imp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cunning imp]

@storm flume ,pin feedback is not related to me

@storm flume ,All my bonus challenge coins are debited but I didn't get UC #questions

[sick shale]

Contact customer service

[cyan dock]

Heloo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cyan dock. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@neat lotus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@cyan dock Modifying game files is against PUBGM's terms of service

[craggy torrent]

How join the pubg company

I want to work the pubg gameing company .

[storm flume]

Please do not use languages other than English, @craggy torrent. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tawny zenith]

Am I dreaming? He got banned right after the game. He used Mini and SKS only. 2 shot nock.

[bright imp]

Hello. making it super annoying it takes me a long time to remove the loading time on the screen. I can not invite my friends and I get that they are all active but in reality they are not already and eliminated the game and installed and continues in the same way and when playing when marking the enemy it is not marked and moves with my camera I hope they solve it soon thanks.
My internet is not, I have already tried.

[storm flume]

Hello, @bright imp!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Could anyone tell me the reason why I have been muted for 3 days? All I was doing is asking for popularity and been muted

[olive dove]

@night cloak you may refer to #discord regarding your inquiry.

[limpid nimbus]

Hello can u help me in thia
There is someone stole my name in pubgm and he abused to my friends by saying bad things i reported him since 3 days but no thing happened and he kept abuseing and using my name can u please help in that
His ID 5225315729
His name 『がこ』LOFI๛
My ID 5260044402
MY NAME 『がこ』LOFI

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @limpid nimbus.

[limpid nimbus]

I want something useful

@olive dove u speak Arabic? Because my English is bad i can talk in arabic better

[olive dove]

Only in-game customer support can assist you regarding your inquiry.
We can only speak English in here, if you need assistance in a different language you might refer to our regional communities.

[limpid nimbus]

Oky so if i did what u saying would that make something good qnd stop the player who abuseing to me?

[olive dove]

the customer support will handle your issue properly and for sure they will give an accurate response.

[limpid nimbus]

Ok tell me how i get to the customer support

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @limpid nimbus.

[olive dove]

in-game settings, basic, down to the left beside the logout button, click on the CS icon.

or you can email them on: [e-mail]

[violet grove]

.play Hero

.help

[olive dove]

@violet grove you may refer to #481426158601371654 or #558482073355157520 for music bot commands.

[violet grove]

Ok sir...

[limpid nimbus]

What is the time the usually take to respone?

[violet grove]

Please give me a role

[storm flume]

Your level is defined by your Discord server activity, @violet grove. Sending messages in the server (except in #481204134859505684, #481426158601371654 and #558482073355157520) will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to stream video.
:white_small_square: 20 | <@&440672686729854987>: Ability to change nickname.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to use external emojis.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

[night cloak]

@limpid nimbus it depends on the case

[violet grove]

Why I am not able to play music in music 1

Plz tell

[night cloak]

@violet grove you need to join the vc channel first

[violet grove]

I joined

[copper zealot]

Hi, I don't know if I should write here , but I'll try.Someone has access to my account via email, how can I unlink it or change my password?

[night cloak]

Use ! As command

[violet grove]

After that I executed the command. But no music started

[night cloak]

@violet grove use !

@violet grove and for discord related queries ask in #discord.

@copper zealot yes this is the correct channel.
Also for your issue you must contact customer service.

[violet grove]

Its showing that you cannot speak in music 2 so command is interupted

[olive dove]

@copper zealot
unfortunately, email unlinking is not available in the game now. Therefore, you need to contact in-game customer support regarding your concern.

[violet grove]

When the PUBG M will unban in india ??

Any update regarding PUBG unban

[night cloak]

No information sorry @Tech Geek#1155

[marsh kraken]

Can you explain this?

can't even play

[storm flume]

Hello, @marsh kraken!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[marsh kraken]

I did many times still the same issue

no outcome

[copper zealot]

@olive dove I wrote to the mail and inside the game

[limpid nimbus]

Mhmad can u tell when the customer support will reply my messages

[olive dove]

@limpid nimbus it depends on the case and the number of reports they are receiving, please consider that the process might be slow due to the current global situation, but your concern will be answered.

[limpid nimbus]

Oky il wait but i hope after waiting il get something useful

[night cloak]

Is there anyway in game I can check what I was muted for?

@i6x K I N G#070 if you haven't received a mail already you may contact customer service ingame.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

@storm flume I have already but the bot just keeps closing my case with no help🤔

[tame kernel]

How make a 90 fps ?

[sick shale]

@tame kernel It's available for certain high-end devices

[tame kernel]

uzz

why a week ago could be done 90 fps and now can not

[olive dove]

@tame kernel emulator or mobile phone.

[tame kernel]

emulator

[olive dove]

will redirect you to #emulator-support for further assistance.

[storm flume]

You can now access #emulator-chat and #emulator-support, @tame kernel. Revert this at any time by sending .emulator in #481204134859505684.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@warm compass you need to post this in #old

[warm compass]

@warm compass you need to post this in #old
@night cloak ohhh I see! Thank you!

[night cloak]

You are welcome, good luck :).

@warm compass make sure to mention,
Username ingame
Id
Wifi or cellular
Countty
You can edit the message.

[warm compass]

Thanks, will do!

[jolly forum]

Good evening, oh people. I have a question and please help me because it is necessary. He has a account pubg mobile. Linked via facebook and mobile . And someone retrieved his Facebook account. But the hacker person enters his account through the gmail. Please help us how to remove the gmail link because the account belongs to the person YouTube.

[night cloak]

my account is Band for 10 years and i’m clean i don’t cheated

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@jolly forum Contact customer service to deactivate/unlink the hacked social media account.
You can follow the conversation below:

[smoky thistle]

This was a solo match on erangel the last 7 were teaming. Wtf.

How do you report 7 people?

[sick shale]

@smoky thistle Report the ones you can spectate, for teaming (anti-competitive behavior)

[smoky thistle]

Ok

[sick shale]

Try to do a routine repair

[polar marsh]

@fierce skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

guys i play clear and was connected to the wifi when i switched to data

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brittle jackal]

My ping isn't stable after the last update .. i used to play on 20ms ping now I'm playing on 140 - 999ms ping WTH?!! I'm using asus Rog phone 3 with 5G fibers. And don't tell me to check my internet 😡 cause it's not ... If u don't want to stop hackers at least fix the damn bugs of ur geme for god sake

[normal fulcrum]

No issues with the game or server. It must be your internet @brittle jackal
And speed has nothing to do with ping (latency). So even fast internet connection might have high or flactuating ping which can result in high ping in-game

[fair isle]

easteregg or something i missed?

[brittle jackal]

So what can i do to fix it?? Cause i contacted the service provider and they said there is no problem with my internet! @normal fulcrum

[fair isle]

try changin the region tho@brittle jackal

[brittle jackal]

@fair isle easteregg for the new zombie mode

@fair isle I've tried 💔

[night cloak]

Ohh, I was wondering that too.

[fair isle]

oh, too bad then :c@brittle jackal

[normal fulcrum]

So what can i do to fix it?? Cause i contacted the service provider and they said there is no problem with my internet! @normal fulcrum
@brittle jackal Ask them to reconfigure dns

[brittle jackal]

They keep telling me it's ur internet but i play Fortnite & COD on my laptop at same WiFi with perfect ping

[night cloak]

Zunächst einmal vielen Dank für Ihre Bemühungen, sich allen Arten von Betrügern im Spiel zu stellen
Ich bin vor einem Jahr von jetzt an, mein Konto wurde ohne Grund und ohne Verwendung eines Betrugstools gesperrt und ich habe Sie auf mehreren Websites ohne Antwort kontaktiert. Seit einem Jahr versuche ich, mit Ihnen zu kommunizieren
Ich spiele seit der zweiten Staffel und wurde in der zehnten Staffel gesperrt. Ich hoffe, dass ich meinen Account überprüfen und in meinem Fall fair sein kann. Danke.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@cunning crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strange stone]

Hi i'm not able to enter my account with my linked mail i tried every thing i know like recovering password or get verification code but still not working can you help me out please
my account id is : 5159064947 my name in game is : SOS丨FRISKA
I can also gave you my official identity if that will help to verify that is me from the picture .
thanks a lot .

[white sierra]

When india bonus challenge will unlock?

[normal fulcrum]

@strange stone Any error message?

No ETA @white sierra

[white sierra]

ETA means?

[normal fulcrum]

Estimated time of arrival

[white sierra]

Any possibilities for it?

To unlock

[desert marten]

My account was blocked for one day, and I don’t know why. I never violated the rules. ?

@normal fulcrum

[normal fulcrum]

You must have either left a lot of classic matches or teamed up with a cheater continuously

[polar marsh]

@steady coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[desert marten]

You must have either left a lot of classic matches or teamed up with a cheater continuously
@normal fulcrum

I didn't do any of this?

I was banned for one day, without any reason!

[normal fulcrum]

In any case, we cannot help you since we don't deal in account ban. Use File Claim

[desert marten]

In any case, we cannot help you since we don't deal in account ban. Use File Claim
@normal fulcrum

You should get this problem to technical support. It is unacceptable to ban a clean player

[normal fulcrum]

We are not affiliated with Tencent or Customer Support so we cannot help you. Use file claim or wait for the timer

[desert marten]

We are not affiliated with Tencent or Customer Support so we cannot help you. Use file claim or wait for the timer
@normal fulcrum

@normal fulcrum @lime juniper

Tell Eror

[normal fulcrum]

No need to ping Error. And she can't help you either

[desert marten]

Dear, I am not asking you to return my account. I am asking you to inform the security team about this problem that is currently spreading, which is random blocking. Clean players who do not use any cheat software are banned. I was banned for one day without any reason

@normal fulcrum @lime juniper

[polar marsh]

@desert marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[main orbit]

I would really like to report a player with a video proof, but the #cheater-reports channel got closed, any other option to report, instead of ingame ? <@&481161015728406538>

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @main orbit!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[soft compass]

I Didn't Do Any Illegal Activity If This Is Your Mistake, A Lot Of Players Are Banned For This Reason Why Cheats Are Not Banned As Much As We Are Banned From Using Any Third Party Software I Think I Will Corrected Absolutely And I Will Not Quit The Game I Play I Lovingly Played, But You Have Rights To People Banned To A Criminal Place They Come Somewhere If Youtubers Banned, They Will Be Removed But Why Don't We Anonymous People Remove Ban? I Want My Ban To Be Removed Why Should My Effort Be Wasted? There Are Too Many Victims People Please I Ask, Remove Cheats, They Are Not Banned Like Us Bring A Solution To This Pubg Mobile Team Our Accounts Are Banned Please I Ask

[polar marsh]

@soft compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nocturne pelican]

@slender wharf Can you help me out?

How do i fix the houses not loading when i land?

[unique gull]

Device

[nocturne pelican]

Well u see it was working at begining then it just stopped and for ur consern it is 1 and a half month old

[slender wharf]

You can try to do a routine repair, @nocturne pelican. However, it is a render issue within the game, you can try to take a screenshot and post it in #old

[nocturne pelican]

Wdym routine repair?

[slender wharf]

If you go into your account, click into the settings then click logout, there will be an option in the log in screen to the right side that says repair, @nocturne pelican.

@shrewd wharf You can open crates for those.

The skins in the crates aren't guaranteed drops, they are % drops, meaning you won't be guaranteed to get them.

[nocturne pelican]

ok

[slender wharf]

You are looking for hacks??? @shrewd wharf

[nocturne pelican]

will it reset anything???

[fleet wolf]

[slender wharf]

It shouldn't, @nocturne pelican. But if you want to be safe you can save your settings into a cloud or take a screenshot of them.

[nocturne pelican]

ok

@slender wharf On repair it says ''restore default settings'' does that delete anything?

[slender wharf]

Did you click routine repair?

[nocturne pelican]

yes

i am restarting my game...

[slender wharf]

Can you show me a SS of the message?

[nocturne pelican]

It said restart game after i clicked routine repair and i restarted....i'll update you if it does not work

ty for the help

[olive relic]

How to unlink my email from account?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @olive relic.

[slender wharf]

@earnest pilot can you show a video of it?

It would help a lot if you could.

[unique gull]

Excuse me will there be an improvement to the point awarding system

[nocturne pelican]

@slender wharf If you are reading this just know, you're a cutie. - Nice custom status

[slender wharf]

@nocturne pelican thanks.

[fleet wolf]

@earnest pilot once you start shooting, your invincibility goes away

[slender wharf]

@unique gull If any improvements are made to the point awarding system it will be announced in #news.

[nocturne pelican]

@slender wharf Can you help me again... - I go to graphics and i click colourful style and when i restart my game it goes back to classic

[unique gull]

Im having that same problem I think you have to download the texture pack

[slender wharf]

When you both try to change settings it goes back to the original?

[nocturne pelican]

idk where that is

Yes on style

[unique gull]

Yes

[slender wharf]

Can I have the devices you guys use, your regions, and char ID?

I'll forward this as an issue, it isn't the first time people have complained about settings resetting.

[nocturne pelican]

i use my tablet - region: United Kingdom - Char ID: 5492297399

[slender wharf]

Do you know which tablet?

[nocturne pelican]

Samsung

[slender wharf]

Version?

[nocturne pelican]

Newest idk what it is lol

[slender wharf]

Lol, ill check it, thank you. Ill forward your current information.

[nocturne pelican]

alr

[unique gull]

IPhone6 version 12. My id is 5247915509

Connor wanna play?

I also won the payloadhotshot competition in third place but I haven’t received my prize yet but they said I should wait so am waiting

[slender wharf]

@unique gull your region?

[polar marsh]

@cyan dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unique gull]

North America

Hello?

[slender wharf]

Forwarded your concerns about settings not saving, @unique gull. For now please be patient.

[unique gull]

Ok

I’ve been waiting on my uc for days

That I won

[slender wharf]

From the event that was held?

[unique gull]

#Payloadhotshot

Competition

[slender wharf]

Sorry for the wait regarding that, they are still trying to ship the UC to the current winners, @unique gull.

[unique gull]

Ohh I see

What’s happening?

Is It s region issue?

[slender wharf]

Unfortunately I do not know the reasoning behind why it is taking so long.

[unique gull]

Ok

That’s fine amma keep on waiting

[slender wharf]

That's fine, if you don't receive it soon feel free to come back and ask. We will try to see what's wrong if you still haven't received it after some time.

[unique gull]

Ok

Thanks for your help

[slender wharf]

You're welcome!

[unique gull]

Wait last question

[olive dove]

@spice sundial
For game support feel free to ask in here.

[unique gull]

@slender wharf do you play?

[slender wharf]

I play the game but not actively.

[unique gull]

Ohh ok

Can u send your id?

Or...... nah

[slender wharf]

I already have your ID , ill send one to you later tomorrow when I login and play.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @unique gull.

[unique gull]

Ok np😂

[dawn zinc]

Same issue, where my ing pfp is blurry. I already wrote my problem in #old, and I got no response!

Why is this happening? What's the solution?

[supple ember]

I want to unlink my Facebook account from the game and link another social media but it’s showing up like this can someone plz help

[sick shale]

@dawn zinc We are aware of this issue, hopefully it'll be fixed as soon as possible!

@supple ember It will be unlinked in 4days

[night cloak]

‏Hi

‏My id is (5260820373)

‏My problem is:
‏1- The change country button is not showing the settings.
‏2- The bounty challenge is not visible in the options ... it appears sometimes but I cannot play it ... I cannot redeem the reward and I have more than 2000 points.

[sick shale]

@night cloak Change country option isn't available for European accounts
And bonus challenge isn't available all the day

[night cloak]

Yes no show