#questions | PUBG MOBILE | Page 1105

serene frost Oct 22, 2020, 10:32 AM

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@serene frost braah stop wasting your time😂😂 i feel they dont know what you are talking about
@still flume

They know what I'm talking about and they are unfair to African players we had a drop down from EU server so our ms was 23 now that they removed it is on 290ms

novel wigeon Oct 22, 2020, 10:34 AM

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Today i redeem 3000 battle coinn but i don't get 300 Uc 22 October 2020 at 10:00 Am

iron ice Oct 22, 2020, 10:35 AM

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@spring zephyr actually I am not sure how to change DNS, guildlines would be appreciated

storm flumeBOT Oct 22, 2020, 10:35 AM

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Please refer to subpoint 4.5 in #faq for further information, @iron ice. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

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Please contact the customer service via the in-game settings for further assistance, @novel wigeon.

night cloak Oct 22, 2020, 10:35 AM

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Today i redeem 3000 battle coinn but i don't get 300 Uc 22 October 2020 at 10:00 Am
@novel wigeon Contact customer service and please check the pin on this channel.

kind shadow Oct 22, 2020, 10:35 AM

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I took Prime Plus. The next day after the expiration of Prime Plus, he gave me 320 uc again. A few hours later, I see that I don't have any uc. Brother, I don't understand anything. plisse tack Back my uc place

storm flumeBOT Oct 22, 2020, 10:35 AM

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Please contact the customer service via the in-game settings for further assistance, @kind shadow.

still flume Oct 22, 2020, 10:37 AM

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@serene frost 💔💔 heart breaking bro
they took it down without informing like thats so Unfair

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braah i miss the african lobby @serene frost

marsh kraken Oct 22, 2020, 10:38 AM

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@still flume No chatting in here

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Pls move to #pubg-mobile or #chat

serene frost Oct 22, 2020, 10:39 AM

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Yeh true w ehad the best lobbies

storm flumeBOT Oct 22, 2020, 10:39 AM

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Hello, @faint seal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

still flume Oct 22, 2020, 10:39 AM

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@marsh kraken help @serene frost atleast find out for us why the server was taken down

serene frost Oct 22, 2020, 10:39 AM

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Thank you

marsh kraken Oct 22, 2020, 10:40 AM

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we can't Help in that you can contact Customer Support

serene frost Oct 22, 2020, 10:40 AM

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We have been looking for an answer since this season started

novel wigeon Oct 22, 2020, 10:40 AM

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@night cloak thank you

serene frost Oct 22, 2020, 10:40 AM

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we can't Help in that you can contact Customer Support
@marsh kraken

As much as we contact them there is no reply

marsh kraken Oct 22, 2020, 10:40 AM

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You need to have patience

serene frost Oct 22, 2020, 10:41 AM

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4 weeks

still flume Oct 22, 2020, 10:41 AM

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@marsh kraken its been 5-6 weeks

serene frost Oct 22, 2020, 10:41 AM

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That's some huge amount of time

marsh kraken Oct 22, 2020, 10:41 AM

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Because they get lots of message every day so be patient

serene frost Oct 22, 2020, 10:41 AM

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But over 50 000 African players have contacted them not one of them has been replied

marsh kraken Oct 22, 2020, 10:42 AM

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You have been answered if you want to discuss this things you can do it in #pubg-mobile or #chat

iron ice Oct 22, 2020, 10:42 AM

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Guys I need a little bit help, I live in oman where I play pubg mobile sometimes but my ping are always very high though I am using very quality mobile data. I tried all the helpful tips, I did repair pubg app, I tried wifi and other operators data still the problem is same.i play on asia and middle east server, I repeat again I don't use wifi only mobile data 45plus

still flume Oct 22, 2020, 10:42 AM

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@serene frost patience = Season 17

serene frost Oct 22, 2020, 10:42 AM

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@still flume ive just shut them down they have nothing to say

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Lol I rather play cod mobile African server from season 1

marsh kraken Oct 22, 2020, 10:43 AM

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@serene frost no discussion in here please

onyx dagger Oct 22, 2020, 10:44 AM

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Feel free to share your Thoughts in #old, @serene frost.

serene frost Oct 22, 2020, 10:45 AM

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Omg

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5 hours slow mode,

onyx dagger Oct 22, 2020, 10:46 AM

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Edit your last message.

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Can you try repairing the game? @iron ice

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Hope it works.

serene frost Oct 22, 2020, 10:58 AM

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It wont

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🤮

primal coral Oct 22, 2020, 11:01 AM

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Hello I played Bonus Challenge and won points and exchanged them with uc Then you took my points and did not give me uc instead can you help me about that?

storm flumeBOT Oct 22, 2020, 11:02 AM

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Please contact the customer service via the in-game settings for further assistance, @primal coral.

ripe fable Oct 22, 2020, 11:04 AM

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Hello I played bonus challenge and I saved 2000 points and then I exchanged it with uc but I didn't got the uc

storm flumeBOT Oct 22, 2020, 11:04 AM

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Please refer to this channel's pinned messages for further information, @ripe fable:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

ripe fable Oct 22, 2020, 11:06 AM

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I had bonus challenge option available but I exchanged my points with uc but I didn't got the uc 😭

primal coral Oct 22, 2020, 11:06 AM

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Me to😑

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II've been collecting cards for two months

olive dove Oct 22, 2020, 11:08 AM

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The players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.

wintry gate Oct 22, 2020, 11:08 AM

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pubg can you help me to login my account by phone number/gmail ..it is showing failed to log in...pls do something

marsh kraken Oct 22, 2020, 11:08 AM

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@wintry gate You can contact Customer Support in game

storm flumeBOT Oct 22, 2020, 11:09 AM

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Please refer to subpoint 4.6 in #faq for further information, @wintry gate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

steep osprey Oct 22, 2020, 11:10 AM

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Pubg mobile gouse of horror event not showing of candies plz help

storm flumeBOT Oct 22, 2020, 11:10 AM

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Please refer to this channel's pinned messages for further information, @steep osprey:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

primal coral Oct 22, 2020, 11:11 AM

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@olive dove صديقي ليش التحقق يعني وين المشكلة لعبنا وكسبنا نقاط لازم الإستبدال يكون مباشر

storm flumeBOT Oct 22, 2020, 11:11 AM

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Please do not use languages other than English, @primal coral. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

steep osprey Oct 22, 2020, 11:11 AM

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Hoise of horre candy event not showing

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Help fast

spring zephyr Oct 22, 2020, 11:12 AM

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@steep osprey Your country?

steep osprey Oct 22, 2020, 11:12 AM

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Its showing on day one now its gone bro@spring zephyr

spring zephyr Oct 22, 2020, 11:13 AM

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@steep osprey Your country?

olive dove Oct 22, 2020, 11:13 AM

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@primal coral only English language is permitted in here, so please do not use any other language.
you can contact the customer support for further assistance regarding the redeem process.

steep osprey Oct 22, 2020, 11:13 AM

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@spring zephyr when I log in the game today

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@spring zephyr I am from India and my IGN server is Russia

polar marshBOT Oct 22, 2020, 11:14 AM

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@steep osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

primal coral Oct 22, 2020, 11:14 AM

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Thank you, I know that I will not benefit anything

orchid halo Oct 22, 2020, 11:16 AM

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Hai

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Pubg id thervo

marsh kraken Oct 22, 2020, 11:16 AM

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@orchid halo How can I help you?

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Pls state your issue

night cloak Oct 22, 2020, 11:20 AM

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Hi my twitter account was suspended i wrote an appeal but it takes nearly 2 weeks. is their any additional way to enter my account .Note: There is only one linked social media(Twitter) Thanks

storm flumeBOT Oct 22, 2020, 11:20 AM

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Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rugged rose Oct 22, 2020, 11:42 AM

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I am going to redeem 100 uc in bonus challenge that bug is fixed or not

storm flumeBOT Oct 22, 2020, 11:43 AM

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Please refer to this channel's pinned messages for further information, @rugged rose:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

rugged rose Oct 22, 2020, 11:45 AM

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@storm flume I am going to redeem 100 uc that will be added on my account or not tell me

onyx dagger Oct 22, 2020, 11:46 AM

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I think you should be patient. @rugged rose

night cloak Oct 22, 2020, 11:46 AM

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Wait, your question has been answered before? I remember you asked the same question before, and yes you will receive your UC just be patient Yaay

rugged rose Oct 22, 2020, 11:46 AM

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@onyx dagger @night cloak 3days over 😤

onyx dagger Oct 22, 2020, 11:46 AM

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Patience.

night cloak Oct 22, 2020, 11:46 AM

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Refer to subpoint 5.4 on #faq Yaay

rugged rose Oct 22, 2020, 11:47 AM

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@onyx dagger tell me timeee

onyx dagger Oct 22, 2020, 11:47 AM

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No ETA, Sadly.

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But, Soon.

rugged rose Oct 22, 2020, 11:47 AM

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@onyx dagger I need in this season

night cloak Oct 22, 2020, 11:48 AM

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Can't tell if you will receive it this season, the staff here is not from tencent so kindly be patient

rugged rose Oct 22, 2020, 11:48 AM

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I need to purchase this season 🥺 how

onyx dagger Oct 22, 2020, 11:48 AM

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Soon.

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You need to be Patient. GWcmeisterPeepoShrug

celest shadow Oct 22, 2020, 11:49 AM

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You may refer to this, @rugged rose:

#questions message

rugged rose Oct 22, 2020, 11:49 AM

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This

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What if my Account not verified in that

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By ur fault:pubgm: Yaay

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Tell me

night cloak Oct 22, 2020, 11:53 AM

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We can't tell. We are not from tencent once more.

thin halo Oct 22, 2020, 11:53 AM

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@rugged rose You can contact customer service after that. If that ever happen.

rugged rose Oct 22, 2020, 11:54 AM

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@thin halo they are saying we won't gift any item in game contact service

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.

night cloak Oct 22, 2020, 11:55 AM

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I repeat
For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.

rugged rose Oct 22, 2020, 11:56 AM

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I think 1 year later@night cloak

night cloak Oct 22, 2020, 11:57 AM

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Patience once more, stop making the case longer

rugged rose Oct 22, 2020, 11:58 AM

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@night cloak until my uc back

night cloak Oct 22, 2020, 11:58 AM

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Yeah, you need to be patient.

rugged rose Oct 22, 2020, 11:58 AM

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Okey bye dude@night cloak

vale siren Oct 22, 2020, 12:03 PM

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Guys my profile picture in pubg mobile is getting low quality. Pls help

spring zephyr Oct 22, 2020, 12:03 PM

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@vale siren Report that in #old with your login method please.

night cloak Oct 22, 2020, 12:08 PM

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Can someone help me

storm flumeBOT Oct 22, 2020, 12:08 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak Oct 22, 2020, 12:09 PM

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My account is being hacked

storm flumeBOT Oct 22, 2020, 12:10 PM

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Please contact the customer service via the in-game settings for further assistance, @night cloak.

dark scarab Oct 22, 2020, 12:12 PM

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Is it possible to report hackers in this server??

storm flumeBOT Oct 22, 2020, 12:13 PM

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Hello, @dark scarab!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

dark scarab Oct 22, 2020, 12:13 PM

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Nah that doesn't work tried before

celest shadow Oct 22, 2020, 12:15 PM

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The in-game reporting function is the most effective.

dark scarab Oct 22, 2020, 12:15 PM

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No it isn't

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They never see reports no matter how much you report them even with proper proofs

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Like video links of hacker etc

celest shadow Oct 22, 2020, 12:17 PM

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You may review all the player status that you have reported under the Ban Pan section, @dark scarab.

dark scarab Oct 22, 2020, 12:17 PM

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OK I'll try thank you

night cloak Oct 22, 2020, 12:18 PM

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📎 image0.png

polar marshBOT Oct 22, 2020, 12:18 PM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 22, 2020, 12:20 PM

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Why is pubg Mobile size only 1.53 GB when I download it from pubg site (APK)
Total size is 1.53 GB after all download except resources
And same thing in play store was 1.9 GB why?
Does pubg Mobile APK has less features?

stone atlas Oct 22, 2020, 12:20 PM

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There was a small update for some people from the PUBGM side, where you can see two graphics options made available, Lobby and Combat.
Due to this update, you will not get 90 FPS in the emulator, and needs to be enabled from the game side to work. If you are getting 90 FPS even after the update, do not change any graphics settings, or you will loose those extra frames.

any one can help me what we can do ?!

night cloak Oct 22, 2020, 12:22 PM

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Can anyone tell😅
Does pubg Mobile APK has less features

celest shadow Oct 22, 2020, 12:22 PM

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It is the same, @night cloak. The application size will increase as you install the game.

storm flumeBOT Oct 22, 2020, 12:22 PM

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You can now access #emulator-chat and #emulator-support, @stone atlas. Revert this at any time by sending .emulator in #481204134859505684.

celest shadow Oct 22, 2020, 12:23 PM

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Feel free to use the #emulator-support channel for further assistance, @stone atlas.

night cloak Oct 22, 2020, 12:23 PM

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@celest shadow I downloaded and after opening my I'd
I saw it was only occupying 1.53 GB space
And in play store it's download size is 1.9 gb

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I just wanted to know that if APK has less features or same?

celest shadow Oct 22, 2020, 12:24 PM

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They are the same, @night cloak.

night cloak Oct 22, 2020, 12:24 PM

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Ok

celest shadow Oct 22, 2020, 12:24 PM

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Nothing to worry about.

night cloak Oct 22, 2020, 12:24 PM

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Okk thanks for the info!

celest shadow Oct 22, 2020, 12:24 PM

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You are welcome.

ruby pecan Oct 22, 2020, 12:24 PM

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The reason why the option to change countries does not appear appears to me that you are in the European Union and I am not in the European Union, and is there a way

polar marshBOT Oct 22, 2020, 12:25 PM

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@vale warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stone atlas Oct 22, 2020, 12:25 PM

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Feel free to use the #emulator-support channel for further assistance, @stone atlas.
@celest shadow not from emu only itis locked on account

celest shadow Oct 22, 2020, 12:25 PM

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Accounts that are created in the EEA regions will not be able to obtain the Change Country/Region option, @ruby pecan. There is no other way other than creating a new account.

night cloak Oct 22, 2020, 12:26 PM

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@celest shadow ohhh this makes sense, is it eu laws that prevent this?

celest shadow Oct 22, 2020, 12:27 PM

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Yes it is, @night cloak.

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Feel free to provide your feedback on this matter in #old, @stone atlas.

ruby pecan Oct 22, 2020, 12:28 PM

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There is an option to leave the European Union next to the option to delete the account, but the result does not provide the benefit of this option

night cloak Oct 22, 2020, 12:28 PM

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I found a hacker in my match where to report?

storm flumeBOT Oct 22, 2020, 12:29 PM

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Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Oct 22, 2020, 12:29 PM

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@ruby pecan due to laws if europe Union, u cannot change your country/region after selection. Please understand

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Can we recover accounts after delete? Is there a period of time before it is completely lost?

ruby pecan Oct 22, 2020, 12:30 PM

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Well, I understand that this is a very bad game and the worst game I have ever seen, mistakes

celest shadow Oct 22, 2020, 12:31 PM

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Thank you for your feedback, @ruby pecan. Have a great day ahead.

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Can we recover accounts after delete? Is there a period of time before it is completely lost?
Deleted accounts are not recoverable, @night cloak.

night cloak Oct 22, 2020, 12:32 PM

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Understood thanks.

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Is using of gfx tool, legal?

storm flumeBOT Oct 22, 2020, 12:34 PM

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Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

glossy coral Oct 22, 2020, 12:34 PM

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How do I get rid of the recent people I played with in my friendslidt

night cloak Oct 22, 2020, 12:35 PM

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@glossy coral as i know there is no such option to do so

glossy coral Oct 22, 2020, 12:35 PM

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Oof

mighty spruce Oct 22, 2020, 12:36 PM

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Assalamualaikum all pubg mobile players

celest shadow Oct 22, 2020, 12:36 PM

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You may share your concerns on that matter in #old, @glossy coral.

night cloak Oct 22, 2020, 12:36 PM

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@celest shadow so people can give suggestions regarding game in feedback too? .. what a silly question...

onyx dagger Oct 22, 2020, 12:37 PM

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Greetings, @mighty spruce!
Kindly state your issue.

mighty spruce Oct 22, 2020, 12:37 PM

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Looks like nobody other than me is muslim

celest shadow Oct 22, 2020, 12:37 PM

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Yes, they can share their concerns and feedbacks regarding the game in #old, @night cloak.

mighty spruce Oct 22, 2020, 12:37 PM

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Here

night cloak Oct 22, 2020, 12:37 PM

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@mighty spruce oh you must've mistaken thid channel to a discussion channel. Sir

storm flumeBOT Oct 22, 2020, 12:37 PM

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Please avoid going off-topic, @mighty spruce. You can have unrelated conversations in #chat.

mighty spruce Oct 22, 2020, 12:38 PM

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Is gfx legal in PUBG Mobile?

storm flumeBOT Oct 22, 2020, 12:38 PM

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Use of unauthorized third-party software or methods, @mighty spruce, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak Oct 22, 2020, 12:38 PM

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@mighty spruce it is illegal.

mighty spruce Oct 22, 2020, 12:39 PM

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Is using external equipment illegal(such as keyboard mouse and emulator)

night cloak Oct 22, 2020, 12:39 PM

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No, unless the emulator is not authorized by tencent.

mighty spruce Oct 22, 2020, 12:40 PM

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Oh thanks

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Is using another players account to another device illegal?

night cloak Oct 22, 2020, 12:41 PM

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Hence people can have more than one account, i can say it is okay.

elfin canopy Oct 22, 2020, 12:41 PM

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Account sharing/trading violates PUBG MOBILE's ToS.

night cloak Oct 22, 2020, 12:41 PM

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.. nvm.

mighty spruce Oct 22, 2020, 12:42 PM

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Is hiding in glitched places in pubg illegal?

night cloak Oct 22, 2020, 12:42 PM

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Yes, atleast i heard so

elfin canopy Oct 22, 2020, 12:43 PM

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Please read ToS of PUBG MOBILE https://www.pubgmobile.com/terms.html @mighty spruce.

Bug exploration violates its ToS.

mighty spruce Oct 22, 2020, 12:43 PM

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When is the next update of pubg mobile?

woven atlas Oct 22, 2020, 12:44 PM

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Keep an eye on #news

mighty spruce Oct 22, 2020, 12:44 PM

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What is the best AR in Pubg ?

night cloak Oct 22, 2020, 12:45 PM

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Depends on person

marsh kraken Oct 22, 2020, 12:45 PM

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@mighty spruce You can discuss things in #pubg-mobile or #chat

night cloak Oct 22, 2020, 12:48 PM

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@marsh kraken aren't his questions concerning this channel too? ThinkO_O

marsh kraken Oct 22, 2020, 12:48 PM

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@night cloak This Support channel not discussion channel

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And talking about the best gun, etc. isn't considered in support things

agile island Oct 22, 2020, 12:51 PM

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@woven atlas can u help me?

marsh kraken Oct 22, 2020, 12:51 PM

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@agile island You can just state your issue here directly

onyx dagger Oct 22, 2020, 1:00 PM

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Kindly state your issue, @agile island.

agile island Oct 22, 2020, 1:00 PM

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I was playing my mate's account and ı Got this:

wicked timber Oct 22, 2020, 1:00 PM

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I Invested All My UC In Bonus Challenge And Bought Coupons & Coins. Now Bonus Challenge Is Not Showing. I Cant Reedem UC And Buy Royal Pass. I Just Want To Know It Will Gonna Arrive Before Season End Or Not. If Not PUBG Should Have Given A Notification Before Removing Certain Features.

agile island Oct 22, 2020, 1:01 PM

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📎 Screenshot_20201022_151257_com.tencent.ig.jpg

earnest cove Oct 22, 2020, 1:01 PM

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I Invested All My UC In Bonus Challenge And Bought Coupons & Coins. Now Bonus Challenge Is Not Showing. I Cant Reedem UC And Buy Royal Pass. I Just Want To Know It Will Gonna Arrive Before Season End Or Not. If Not PUBG Should Have Given A Notification Before Removing Certain Features.
@wicked timber #questions message

onyx dagger Oct 22, 2020, 1:01 PM

#

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @wicked timber.

For this, You need to contact Customer Service in-game about this.

agile island Oct 22, 2020, 1:01 PM

#

then ı passed my real account and ı see this replay

polar marshBOT Oct 22, 2020, 1:02 PM

#

@agile island:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

little pond Oct 22, 2020, 1:05 PM

#

help me , i just got temporary frozen on pubg mobile emulator for 2months ! please help me , i didn't mean to play it on emulator

narrow herald Oct 22, 2020, 1:05 PM

#

Where to send video of hacker?

storm flumeBOT Oct 22, 2020, 1:05 PM

#

You can now access #emulator-chat and #emulator-support, @little pond. Revert this at any time by sending .emulator in #481204134859505684.

cerulean fog Oct 22, 2020, 1:05 PM

#

How do i fix this mic issue i got ? Whenever I unplug my headphones and reconnect them the game sounds become super low like I can’t hear anything i will have to restart the whole game till it gets back to normal is there a solution??

storm flumeBOT Oct 22, 2020, 1:05 PM

#

Hello, @narrow herald!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

celest shadow Oct 22, 2020, 1:06 PM

#

Are you on iOS, @cerulean fog?

cerulean fog Oct 22, 2020, 1:06 PM

#

Yes i use ios

celest shadow Oct 22, 2020, 1:06 PM

#

That's a bug. Can you check if you are on the latest version of iOS?

cerulean fog Oct 22, 2020, 1:07 PM

#

Yes i have the latest version i update to ios 14.1 last night and I still have the same issue

celest shadow Oct 22, 2020, 1:07 PM

#

As of now, the only solution is to restart your game completely for a temporary fix.

thin girder Oct 22, 2020, 1:07 PM

#

what’s in the upcoming platinum crates

night cloak Oct 22, 2020, 1:07 PM

#

@thin girder Can't tell.

thin girder Oct 22, 2020, 1:07 PM

#

probs some halloween stuff

cerulean fog Oct 22, 2020, 1:07 PM

#

When will this bug be fixed @celest shadow

little pond Oct 22, 2020, 1:08 PM

#

can someone help me please 😦

thin girder Oct 22, 2020, 1:08 PM

#

like a ghost character or smth

marsh kraken Oct 22, 2020, 1:08 PM

#

@little pond Ask right away

celest shadow Oct 22, 2020, 1:08 PM

#

No information however this is a known bug, @cerulean fog. Feel free to report this in #old.

cerulean fog Oct 22, 2020, 1:09 PM

#

Also i run into cheaters a lot almost 8 games out of 10

storm flumeBOT Oct 22, 2020, 1:09 PM

#

Hello, @cerulean fog!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Oct 22, 2020, 1:10 PM

#

Pubg will unban in India?

marsh kraken Oct 22, 2020, 1:10 PM

#

@night cloak No information

cerulean fog Oct 22, 2020, 1:10 PM

#

I do report those players all the time but they are not getting banned at all ? What is the proper way to report a cheater that pubgm support will actually look at it ?

marsh kraken Oct 22, 2020, 1:10 PM

#

@cerulean fog you can use the link above in which you were mentioned.

little pond Oct 22, 2020, 1:11 PM

#

I've got temporary frozen for 2 months by using emulator ? but i just entered the lobbby

celest shadow Oct 22, 2020, 1:11 PM

#

Please use #emulator-support, @little pond.

little pond Oct 22, 2020, 1:11 PM

#

thanks

cerulean fog Oct 22, 2020, 1:12 PM

#

So you guys are telling me in-game reporting is useless ?

night cloak Oct 22, 2020, 1:12 PM

#

Its useful, but to make it more effective you can use the link provided above.

cerulean fog Oct 22, 2020, 1:13 PM

#

If i would do all this every time i run into a cheater it will take me like 30 minutes which means i will be reporting way more than actually playing the game lol

celest shadow Oct 22, 2020, 1:13 PM

#

The in-game reporting function is the most effective, it will take some time for the team that administers the cheater reports to process these, @cerulean fog. You are therefore advised to be patient in this regard.

night cloak Oct 22, 2020, 1:14 PM

#

The most effective way is reporting inside the game, but once more however if you want it to be more effective you can use the link above provided by @storm flume .

cerulean fog Oct 22, 2020, 1:15 PM

#

I reported a player since season 9 and the player is still playing out there with a 14 k/d and still not banned not even looked up how much more patience do i have to be ?

celest shadow Oct 22, 2020, 1:15 PM

#

You can go to the player's profile and report him again, @cerulean fog.

cerulean fog Oct 22, 2020, 1:16 PM

#

Okay I appreciate the help guys thanks everyone just take this cheating problems more seriously its ruining the game

#

Thanks again @celest shadow @night cloak @marsh kraken I appreciate the help u guys are providing

night cloak Oct 22, 2020, 1:17 PM

#

No worries HugLove

celest shadow Oct 22, 2020, 1:17 PM

#

Happy to help, @cerulean fog. I wish you the best.

chrome coyote Oct 22, 2020, 1:20 PM

#

I am facing problem in Asian server. Ping over 300ms. Internet of mine is fine.

limpid fox Oct 22, 2020, 1:21 PM

#

If I Report Hacker when Gat I'd beand?

night cloak Oct 22, 2020, 1:21 PM

#

Mind sending a result of a speed test? @chrome coyote

#

@limpid fox It will take some time for the team that administers the cheater reports to process these.

limpid fox Oct 22, 2020, 1:22 PM

#

Ohw Okay... 🥰

#

Thanks You....

rugged cobalt Oct 22, 2020, 1:47 PM

#

I need help my account was hacked

storm flumeBOT Oct 22, 2020, 1:47 PM

#

Please contact the customer service via the in-game settings for further assistance, @rugged cobalt.

rugged cobalt Oct 22, 2020, 1:47 PM

#

@storm flume they send me here and you send me back ?

stable crag Oct 22, 2020, 1:50 PM

#

pubg unban in india possible or bot

oak sapphire Oct 22, 2020, 1:58 PM

#

can y’all help me 😖

storm flumeBOT Oct 22, 2020, 1:58 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @oak sapphire. Remember to read through #faq before asking questions in the support channels.

hollow hound Oct 22, 2020, 1:58 PM

#

Bonus challenge not showing in India

storm flumeBOT Oct 22, 2020, 1:58 PM

#

Please refer to this channel's pinned messages for further information, @hollow hound:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

unique burrow Oct 22, 2020, 2:15 PM

#

how to play gameloop at 30 fps??

storm flumeBOT Oct 22, 2020, 2:17 PM

#

You can now access #emulator-chat and #emulator-support, @unique burrow. Revert this at any time by sending .emulator in #481204134859505684.

formal mason Oct 22, 2020, 2:18 PM

#

My problem:
Yesterday i got Platinum II (2) tier, and today i was started playing, in 1st match i got -27 tier ranking points, but this is my first match on Platinum II tier so i have 1 time protection. I played with my teammates and i was killed but my teammates survived, and i leave match and started a new one. Then after playing 2nd match i got +24 tier ranking points. So i started 3rd match and got +25 tier ranking points in the end of this match. But after playing this i was checked my statistic and i see that 1st match give me -24 tier which was added to my stats only when i ended 2nd match. Watch a time, on 07:31 i got -24 but at that time these points were not on my account, this points was added on 07:35. Check this screenshot and explain me what happened?!

📎 Screenshot_1.png

granite oasis Oct 22, 2020, 2:27 PM

#

Bounce challenge doesn’t opened in turkey country 😫

graceful silo Oct 22, 2020, 2:29 PM

#

@granite oasis please read Pinned message of this channel

undone kestrel Oct 22, 2020, 2:30 PM

#

I want to clarify for me, and you can see my results, they are as natural as any player
This my ID 5175617322

📎 Screenshot_------_com.tencent.ig.jpg

#

📎 Screenshot_------_com.tencent.ig.jpg

polar marshBOT Oct 22, 2020, 2:31 PM

#

@undone kestrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr Oct 22, 2020, 2:31 PM

#

@formal mason The points gets added/deducted when the match ends. If you leave a match, then the points won't get added/deducted until your teammates die or win the match .

twin drum Oct 22, 2020, 2:32 PM

#

.

storm flumeBOT Oct 22, 2020, 2:33 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @twin drum. Remember to read through #faq before asking questions in the support channels.

safe surge Oct 22, 2020, 2:33 PM

#

📎 Screenshot_2020-10-22-08-18-15-799_com.tencent.ig.jpg 📎 Screenshot_2020-10-22-08-20-49-142_com.tencent.ig.jpg

storm flumeBOT Oct 22, 2020, 2:34 PM

#

Please refer to this channel's pinned messages for further information, @safe surge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

safe surge Oct 22, 2020, 2:34 PM

#

I have redeemed 200 uc in bonus challange but my uc not receved

#

Plz give any solution

wet basin Oct 22, 2020, 2:35 PM

#

I need a supervisor to help me. My email account linked to PUBG Mobile has been hacked

storm flumeBOT Oct 22, 2020, 2:35 PM

#

Please contact the customer service via the in-game settings for further assistance, @safe surge @wet basin.

serene frost Oct 22, 2020, 2:35 PM

#

Hwo do I buy uc?

steel wing Oct 22, 2020, 2:36 PM

#

once more

serene frost Oct 22, 2020, 2:36 PM

#

I mean pubg

spring zephyr Oct 22, 2020, 2:36 PM

#

@serene frost In-game or https://www.pubgmobile.com/pay

steel wing Oct 22, 2020, 2:36 PM

#

The "wifi will kick me" thie is fun ij the middle of rank push

iron ice Oct 22, 2020, 2:36 PM

#

Is there any moderator online ? I need help

earnest cove Oct 22, 2020, 2:37 PM

#

@iron ice Please state your issue.

storm flumeBOT Oct 22, 2020, 2:37 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @iron ice. Remember to read through #faq before asking questions in the support channels.

iron ice Oct 22, 2020, 2:37 PM

#

Guys I need a little bit help, I live in oman where I play pubg mobile sometimes but my ping are always very high though I am using very quality mobile data. I tried all the helpful tips, I did repair pubg app, I tried wifi and other operators data still the problem is same.i play on asia and middle east server, I repeat again I don't use wifi only mobile data 4gplus

earnest cove Oct 22, 2020, 2:37 PM

#

I have redeemed 200 uc in bonus challange but my uc not receved
@safe surge the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.

steel wing Oct 22, 2020, 2:37 PM

#

When is this wifi bug going to endd for gods sake

iron ice Oct 22, 2020, 2:39 PM

#

@earnest cove could u help me in this situation ?

steel wing Oct 22, 2020, 2:39 PM

#

Noone is gona respond me??

spring zephyr Oct 22, 2020, 2:40 PM

#

@steel wing Explain your issue in detail please.

steel wing Oct 22, 2020, 2:40 PM

#

17 players in the last circle and Pubg is like "Lets discconect this guy from the game yay"

#

This is the second time I get discconected in mid game while rank pushing

#

Wifi isn't the matter

iron ice Oct 22, 2020, 2:42 PM

#

@steel wing repair it

earnest cove Oct 22, 2020, 2:43 PM

#

@iron ice #questions message Kindly fill out this form.

iron ice Oct 22, 2020, 2:43 PM

#

@earnest cove sure

steel wing Oct 22, 2020, 2:43 PM

#

First thing in my mind is to repair it my guy but aint working

narrow herald Oct 22, 2020, 2:44 PM

#

📎 Screenshot_20201022-174810_PUBG_MOBILE.jpg

#

Should i wait 9 hours?

iron ice Oct 22, 2020, 2:45 PM

#

@earnest cove I see no forum it just direct to me to other survey

narrow herald Oct 22, 2020, 2:46 PM

#

@earnest cove okey

earnest cove Oct 22, 2020, 2:46 PM

#

@earnest cove I see no forum it just direct to me to other survey
@iron ice Yes that's the message link and it's a survey to collect ping issues.

iron ice Oct 22, 2020, 2:46 PM

#

Okay

storm flumeBOT Oct 22, 2020, 2:46 PM

#

Please refer to subpoint 3.11 in #faq for further information, @narrow herald. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sick shale Oct 22, 2020, 2:46 PM

#

@earnest cove Time has been changed, refer to subpoint 3.11 in #faq

fresh forge Oct 22, 2020, 2:49 PM

#

Hi everyone
I have problems in my account...
Please can you help me

iron ice Oct 22, 2020, 2:50 PM

#

What is meant by numeric in-game user

storm flumeBOT Oct 22, 2020, 2:50 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @fresh forge. Remember to read through #faq before asking questions in the support channels.

sick shale Oct 22, 2020, 2:51 PM

#

@iron ice User ID

iron ice Oct 22, 2020, 2:52 PM

#

I was directed to survey by moderator and I am being asked what is your numeric in-game user.

#

Thanks @sick shale

earnest cove Oct 22, 2020, 2:53 PM

#

I was directed to survey by moderator and I am being asked what is your numeric in-game user.
@iron ice I am not a moderator. I am just helping the community here.

serene frost Oct 22, 2020, 2:54 PM

#

Ok so in total 190 000 Africans have sent feedback to customer support and all others for our server not one of them has been replied

#

It's sad that Africans are treated like this

wet basin Oct 22, 2020, 2:57 PM

#

u want to help me?

serene frost Oct 22, 2020, 2:58 PM

#

Wdym

ember folio Oct 22, 2020, 2:59 PM

#

I need 180 uc to change my name. Can someone hrlp me. It would really help me and the bois. My id is 5455951677

polar marshBOT Oct 22, 2020, 3:02 PM

#

@fresh forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

peak marten Oct 22, 2020, 3:03 PM

#

@serene frost they will never give us African servers, as they are the biggest racist...

serene frost Oct 22, 2020, 3:03 PM

#

@serene frost they will never give us African servers, as they are the biggest racist...
@peak marten

True bro

#

They are basically Donald trump

peak marten Oct 22, 2020, 3:04 PM

#

Just imagine. How can someone with 200ms ping play against 20ms ping player.

serene frost Oct 22, 2020, 3:04 PM

#

Yep

#

We had the best lobbies on god

#

That's why call of duty isn't racist we have had African servers from day 1

storm flumeBOT Oct 22, 2020, 3:05 PM

#

Please avoid going off-topic, . You can have unrelated conversations in #chat.

serene frost Oct 22, 2020, 3:05 PM

#

Nope

#

😂

peak marten Oct 22, 2020, 3:06 PM

#

Theres no use. There will be never an African server.

silent glade Oct 22, 2020, 3:07 PM

#

Can u tell when premium crates will come

green belfry Oct 22, 2020, 3:07 PM

#

Bro when will premium crates and zombie avvaliable to play

spring zephyr Oct 22, 2020, 3:09 PM

#

@silent glade @green belfry Premium crates will come back, soon™️.

silent glade Oct 22, 2020, 3:10 PM

#

@spring zephyr can u tell the date...plz🙏🙏🙏🙏

spring zephyr Oct 22, 2020, 3:10 PM

#

No ETA.

green belfry Oct 22, 2020, 3:11 PM

#

@spring zephyr What about new zombie mode

spring zephyr Oct 22, 2020, 3:12 PM

#

No information about that. But, if you want it back, feel free to give your feedbacks in #old.

night cloak Oct 22, 2020, 3:13 PM

#

Hi

polar marshBOT Oct 22, 2020, 3:13 PM

#

@zenith sedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 22, 2020, 3:14 PM

#

Is pubg ban in iran

tranquil haven Oct 22, 2020, 3:21 PM

#

!report

📎 video0.mp4

storm flumeBOT Oct 22, 2020, 3:21 PM

#

Hello, @tranquil haven!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

lost furnace Oct 22, 2020, 3:34 PM

#

I redeem 5000 coin or 1000 coin from bouns challenge but not receive mail 500 or 100 uc

storm flumeBOT Oct 22, 2020, 3:34 PM

#

Please refer to this channel's pinned messages for further information, @lost furnace:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

lost furnace Oct 22, 2020, 3:36 PM

#

I can't understand please help me how to solve this problem my id is 583710582

storm flumeBOT Oct 22, 2020, 3:42 PM

#

Please refer to this channel's pinned messages for further information, @lost furnace:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

polar marshBOT Oct 22, 2020, 3:51 PM

#

@upbeat junco:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rugged rose Oct 22, 2020, 3:54 PM

#

Now I am going to redeem 100 uc in bonous challenge that uc add will or not need answer!

quiet brook Oct 22, 2020, 4:04 PM

#

This two guy is外掛！

analog ingot Oct 22, 2020, 4:06 PM

#

@polar marsh how to unban My account i can anything to do violation of your term of services or suspicious activity help me To Bring me back my pubg account my account id Is 5269263956

polar marshBOT Oct 22, 2020, 4:07 PM

#

@analog ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

frozen relic Oct 22, 2020, 4:07 PM

#

Hello i have an problem

quiet brook Oct 22, 2020, 4:08 PM

#

📎 image0.png 📎 image1.png

dark stratus Oct 22, 2020, 4:08 PM

#

So u cant do anything to help me get my acount back @polar marsh

#

What a company

quiet brook Oct 22, 2020, 4:09 PM

#

Please check this two account!! ID:5463834813 & ID:5918518104!!

celest shadow Oct 22, 2020, 4:10 PM

#

Can you elaborate what's wrong with the two accounts, @quiet brook?

polar marshBOT Oct 22, 2020, 4:10 PM

#

@frozen relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quiet brook Oct 22, 2020, 4:11 PM

#

Please check this two account!! Plug-in ！！ID:5463834813 & ID:5918518104!!

storm flumeBOT Oct 22, 2020, 4:11 PM

#

Hello, @quiet brook!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

oak marsh Oct 22, 2020, 4:11 PM

#

Help

quiet brook Oct 22, 2020, 4:12 PM

#

@celest shadow Please check this two account!! Plug-in ！！ID:5463834813 & ID:5918518104!!

storm flumeBOT Oct 22, 2020, 4:12 PM

#

Hello, @quiet brook!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

#

Please contact the customer service via the in-game settings for further assistance, @oak marsh.

oak marsh Oct 22, 2020, 4:13 PM

#

They didnt reply to me

#

Please i need help

sick shale Oct 22, 2020, 4:15 PM

#

State your issue properly and be patient please

oak marsh Oct 22, 2020, 4:15 PM

#

I did

storm flumeBOT Oct 22, 2020, 4:15 PM

#

Please refer to subpoint 5.4 in #faq for further information, @oak marsh. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT Oct 22, 2020, 4:16 PM

#

@wicked aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

oak marsh Oct 22, 2020, 4:17 PM

#

5267048803this is my id

#

Help :(

glad phoenix Oct 22, 2020, 4:21 PM

#

solve problem pubg is 60 fps i need 90 fps , im edit in graphice in this pic the game just 60 fps

#

📎 SPOILER_pic.jpg

granite oasis Oct 22, 2020, 4:23 PM

#

Bounce challenge doesn’t open in my account ID : 590926113
Please..please help me 😩😩

storm flumeBOT Oct 22, 2020, 4:23 PM

#

Please refer to this channel's pinned messages for further information, @granite oasis:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak Oct 22, 2020, 4:31 PM

#

@oak marsh i am afraid i can noy understand sir, can you use a translator?

oak marsh Oct 22, 2020, 4:31 PM

#

He changer my username and he say thats its his account now

storm flumeBOT Oct 22, 2020, 4:32 PM

#

Please contact the customer service via the in-game settings for further assistance, @oak marsh.

oak marsh Oct 22, 2020, 4:33 PM

#

They didnt reply to me @storm flume

buoyant willow Oct 22, 2020, 4:34 PM

#

Hi

night cloak Oct 22, 2020, 4:36 PM

#

@oak marsh we can't do anything here, but contacting and waiting for cutomer service to answer is best bet

#

@buoyant willow how may i help?

oak marsh Oct 22, 2020, 4:36 PM

#

I wait since 5 days

night cloak Oct 22, 2020, 4:37 PM

#

I understand that, but we have no tencent employees here to help you out. You have to wait customer service to reply to you @oak marsh

sick shale Oct 22, 2020, 4:37 PM

#

@oak marsh Only customer service can help you with this matter, please stop repeating same questions here

oak marsh Oct 22, 2020, 4:38 PM

#

Ok @sick shale thank u

storm flumeBOT Oct 22, 2020, 4:38 PM

#

Hello, @glad phoenix!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

sick shale Oct 22, 2020, 4:38 PM

#

You can follow this conversation to deactivate/unlink the hacked social media account

📎 example.webp

oak marsh Oct 22, 2020, 4:38 PM

#

Thank you

oak path Oct 22, 2020, 4:44 PM

#

I had my account hacked 2 months ago. Hacker changed the src file so I was getting logged into a new version error.

Somehow I logged into my account.. but now again I am facing same issue... Pubgm in game Support gave me a month's time.. yet nothing now...

sick shale Oct 22, 2020, 4:45 PM

#

Contact them again

alpine brook Oct 22, 2020, 4:46 PM

#

Why tencent allowing 247 gaming in pmpl south asia?

when It's 100% clear that they're hacking.

night cloak Oct 22, 2020, 4:54 PM

#

Report them with evidence

storm willow Oct 22, 2020, 4:57 PM

#

@alpine brook thanks for reporting, the official Esports team will look in to this matter.

flat current Oct 22, 2020, 4:59 PM

#

Hay

storm flumeBOT Oct 22, 2020, 5:01 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @flat current. Remember to read through #faq before asking questions in the support channels.

polar marshBOT Oct 22, 2020, 5:06 PM

#

@tulip dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

alpine brook Oct 22, 2020, 5:13 PM

#

@night cloak ya, i'm contacting with hope with evidence

night cloak Oct 22, 2020, 5:14 PM

#

They’ll check it out Yaay and look into it.

vestal hamlet Oct 22, 2020, 5:15 PM

#

Help me sir

night cloak Oct 22, 2020, 5:15 PM

#

Go ahead, state your problem.

vestal hamlet Oct 22, 2020, 5:15 PM

#

I face chat muted please how to solve

#

Please

night cloak Oct 22, 2020, 5:16 PM

#

Contact customer service, for further info refer to subpoint 5.3 on #faq .

vestal hamlet Oct 22, 2020, 5:17 PM

#

What

night cloak Oct 22, 2020, 5:17 PM

#

Contact the customer service in-game.

vestal hamlet Oct 22, 2020, 5:17 PM

#

Who is place

#

I go to settings and

night cloak Oct 22, 2020, 5:18 PM

#

Please refer to subpoint 5.3 on #faq .

vestal hamlet Oct 22, 2020, 5:18 PM

#

Ok

supple ravine Oct 22, 2020, 5:20 PM

#

Why did I not see the Bonus Challenge Bonus Challenge?

keen cipher Oct 22, 2020, 5:20 PM

#

Hlw.....there were 1055 Battle Coins in my account! I redeemed but did not get UC! Battle coin was also deducted from my account without any mail

supple ravine Oct 22, 2020, 5:21 PM

#

Why did I not see the Bonus Challenge Bonus Challenge?

keen cipher Oct 22, 2020, 5:26 PM

#

Sir, there were 1055 Battle Coins in my account! I redeemed but did not get UC! Battle coin was also deducted from my account without any mail
My pubg ID :- 5266398735
Country region :- USA
Cellular data

supple ravine Oct 22, 2020, 5:27 PM

#

Why did I not see the Bonus Challenge Bonus Challenge?

polar marshBOT Oct 22, 2020, 5:27 PM

#

@minor crystal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

supple ravine Oct 22, 2020, 5:28 PM

#

@polar marsh Why did I not see the Bonus Challenge Bonus Challenge?

#

@PUBG MOBILE Why did I not see the Bonus Challenge Bonus Challenge?

storm flumeBOT Oct 22, 2020, 5:30 PM

#

Please refer to this channel's pinned messages for further information, @supple ravine:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

#

Please contact the customer service via the in-game settings for further assistance, @keen cipher.

arctic stump Oct 22, 2020, 5:36 PM

#

Hey, so, the house of horrors , rewards some character vouchers, so, is it safe to assume that we will be getting a new character, next season?

supple ravine Oct 22, 2020, 5:38 PM

#

@storm flume Why did I not see the Bonus Challenge Bonus Challenge? ID5541006509

olive dove Oct 22, 2020, 5:40 PM

#

@arctic stump or maybe to help players to buy the characters that already are in the gaem.

#

@supple ravine read the pinned msgs.

icy oasis Oct 22, 2020, 5:41 PM

#

📎 Screenrecorder-2020-10-22-20-35-29-438.mp4

thorn pasture Oct 22, 2020, 5:42 PM

#

Hacker

icy oasis Oct 22, 2020, 5:42 PM

#

I jumped, i was the first one to die.

supple ravine Oct 22, 2020, 5:42 PM

#

📎 Screenshot_-_Discord.jpg

arctic stump Oct 22, 2020, 5:42 PM

#

@olive dove doesn't really look like it, they don't give away vouchers at a random moment in the season, vouchers were given before a new character came out, happened with all the characters.

pastel pumice Oct 22, 2020, 5:42 PM

#

my account has been hacked and the hacker add his email to my account and i dont know what should i do

supple ravine Oct 22, 2020, 5:43 PM

#

Why did I not see the Bonus Challenge Bonus Challenge?

storm flumeBOT Oct 22, 2020, 5:43 PM

#

Hello, @icy oasis!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

icy oasis Oct 22, 2020, 5:43 PM

#

I think there's activity in another area.

supple ravine Oct 22, 2020, 5:43 PM

#

@olive dove Where can I find the pinned message

slender wharf Oct 22, 2020, 5:44 PM

#

We would like to inform you that the Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions to make our players experience a great gaming environment. We request you to please be patient and stay tuned to the game as it will be available soon.

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.
@supple ravine this message ^.

olive dove Oct 22, 2020, 5:44 PM

#

@arctic stump nothing that we have any information of, you can keep an eye on #news for upcoming updates and events in the game

storm flumeBOT Oct 22, 2020, 5:44 PM

#

Please contact the customer service via the in-game settings for further assistance, @pastel pumice.

supple ravine Oct 22, 2020, 5:45 PM

#

Where can I find the pinned message

arctic stump Oct 22, 2020, 5:45 PM

#

@olive dove dissapointment

supple ravine Oct 22, 2020, 5:45 PM

#

Why did I not see the Bonus Challenge Bonus Challenge?

pastel pumice Oct 22, 2020, 5:45 PM

#

@storm flume nothing happened

onyx dagger Oct 22, 2020, 5:46 PM

#

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @keen cipher.

For this, You need to contact Customer Service in-game about this.

wintry jay Oct 22, 2020, 5:46 PM

#

Where is my bonus challenge uc.I convert 1000 battle coin to uc but I didn't received the uc.
USA Server
Mobile data
5425972719

slender wharf Oct 22, 2020, 5:46 PM

#

@supple ravine Please read the above message i mentioned you in.

storm flumeBOT Oct 22, 2020, 5:46 PM

#

Please refer to this channel's pinned messages for further information, @wintry jay:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

supple ravine Oct 22, 2020, 5:47 PM

#

@slender wharf You mean not to tell you, and the text will come back. Is it present in some countries or not?

onyx dagger Oct 22, 2020, 5:48 PM

#

Please contact Customer Service in-game about this as only they can help you with Account related issues, @pastel pumice.

slender wharf Oct 22, 2020, 5:48 PM

#

It isn't available to players yet, it will be available to everyone soon. @supple ravine

supple ravine Oct 22, 2020, 5:49 PM

#

@slender wharf Thank you. How can I send a cheat player clip to PUBG

night cloak Oct 22, 2020, 5:49 PM

#

Greetings to all,

Please assist me in my issue.

I was playing in global virgin and then by mistake i download vietnam virgin via google. i cannot play again in global virgin. Please help me so i can continue playing patronizing.

storm flumeBOT Oct 22, 2020, 5:49 PM

#

Hello, @supple ravine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

slender wharf Oct 22, 2020, 5:50 PM

#

Unfortunately you cannot swap back to the global version, @night cloak. You either have to play with that account on the Vietnamese version or make a new account on the global.

night cloak Oct 22, 2020, 5:51 PM

#

I spend too much money 😢

supple ravine Oct 22, 2020, 5:51 PM

#

@storm flume Yes, I have a video where I send it, I don't understand

night cloak Oct 22, 2020, 5:51 PM

#

Please i need help

slender wharf Oct 22, 2020, 5:51 PM

#

@supple ravine please click the following link: http://cheater-report.pubgm.cc

#

As I said, @night cloak. You aren't able to swap back to global.

night cloak Oct 22, 2020, 5:52 PM

#

@supple ravine مرحبا

storm flumeBOT Oct 22, 2020, 5:52 PM

#

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

night cloak Oct 22, 2020, 5:53 PM

#

I will not continue with you i will delete it

#

I will post it in twitter

storm flumeBOT Oct 22, 2020, 5:56 PM

#

Please do not use languages other than English, @supple ravine. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

night cloak Oct 22, 2020, 5:56 PM

#

English only please.

supple ravine Oct 22, 2020, 5:56 PM

#

@storm flume ok

shy arrow Oct 22, 2020, 6:03 PM

#

📎 Screenshot_2020-10-23-00-02-15-86_dac7cc7571c39b392df64923967cf7da.png

#

What is that???

night cloak Oct 22, 2020, 6:04 PM

#

Leaks for an upcoming update!

shy arrow Oct 22, 2020, 6:05 PM

#

ohhh.....thanks ...

night cloak Oct 22, 2020, 6:05 PM

#

You’re very welcome.

shy arrow Oct 22, 2020, 6:05 PM

#

When premium event will come???......

supple ravine Oct 22, 2020, 6:06 PM

#

📎 Screenshot_-_Discord.jpg

shy arrow Oct 22, 2020, 6:06 PM

#

I mean when i can open premium crate

night cloak Oct 22, 2020, 6:06 PM

#

No ETA, @shy arrow SoonTM .

shy arrow Oct 22, 2020, 6:06 PM

#

Okk..

supple ravine Oct 22, 2020, 6:07 PM

#

Why did I not see the Bonus Challenge Bonus Challenge?

shy arrow Oct 22, 2020, 6:07 PM

#

I also.....@supple ravine

#

and i also not see the mansion horror house event....

night cloak Oct 22, 2020, 6:09 PM

#

@supple ravine, it will not be available for your region.

#

If you don’t see something in game it is not for your region.

shy arrow Oct 22, 2020, 6:10 PM

#

@night cloak i see the dissplay page in pubgm the horror mansion house new event....

#

Bt when i chick there i can not...

night cloak Oct 22, 2020, 6:10 PM

#

Greetings to all,

Please assist me in my issue.

I was playing in global virgin and then by mistake i download vietnam virgin via google. i cannot play again in global virgin. Please help me so i can continue playing patronizing.

shy arrow Oct 22, 2020, 6:11 PM

#

📎 Screenshot_2020-10-23-00-10-52-53.png

night cloak Oct 22, 2020, 6:12 PM

#

You’ve already been answered, @night cloak.

shy arrow Oct 22, 2020, 6:12 PM

#

This event it just show my game interface bt i can't go inside

#

And i can not collect from this event

#

📎 Screenshot_2020-10-23-00-10-52-53.png

night cloak Oct 22, 2020, 6:12 PM

#

@night cloak but i cannot play in pc

#

Click “go” ?

#

Create a new account, @night cloak.

shy arrow Oct 22, 2020, 6:13 PM

#

Yeh i click go....bt it not works@night cloak

night cloak Oct 22, 2020, 6:13 PM

#

@shy arrow, can you please send a video recording of that happening.

#

I will not i said i spend too much money for my account

storm flumeBOT Oct 22, 2020, 6:14 PM

#

Please do not use languages other than English, @wild garden. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

#

Please refer to subpoint 2.9 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

shy arrow Oct 22, 2020, 6:15 PM

#

@night cloak i'll try to send video recode ...cuz it happend some times ..and this event is not come to my event...bt sometimes when it comes i click go and it not works...

#

Ok i will send video recode when it happens again....

night cloak Oct 22, 2020, 6:19 PM

#

Pubg mobile you take my money i will not forgive you and i will show this answer and your attitude

#

For all

elfin bluff Oct 22, 2020, 6:21 PM

#

Dear Pubg Team,

Recently I have received a message “Your account will be banned for violating regulations. unlocks on: 10.19.2030 15:23:53 Customer Support E-mail: PUBGMOBILE_CS@tencentgames.com” And it’s showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.

Character I’d: 5108036509
IGN Name: 乙h乄FoXy

onyx dagger Oct 22, 2020, 6:21 PM

#

Firstly, @night cloak,
It was your mistake of playing an Global account in Vietnam version.
Also, Once you logged into the Vietnam version with your account, You're not able to log in to Global version back, With the same account.

Feel free to share your Feedbacks in #old.

night cloak Oct 22, 2020, 6:21 PM

#

Please move channel.

polar marshBOT Oct 22, 2020, 6:21 PM

#

@elfin bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 22, 2020, 6:22 PM

#

@onyx dagger i know it was my mistake that is why i am asking for help

#

As advised early it is impossible. You may make a new account.

#

Repeating yourself will not change our answer. Kindly move channel.

#

I will pay for return my global account

#

Move.

#

Next time you message anywhere regarding this moderator action will be taken.

near junco Oct 22, 2020, 6:28 PM

#

I have internet problem

#

When I use YouTube internet speed is 2mbs

#

If I open Pubg
Server reconnect

#

Say me any solution

night cloak Oct 22, 2020, 6:30 PM

#

@near junco, do you get into a game then experience this issue?

warped pagoda Oct 22, 2020, 6:30 PM

#

How long does it take for a purchased uc from midasbuy to arrive?

near junco Oct 22, 2020, 6:30 PM

#

@night cloak ssss

night cloak Oct 22, 2020, 6:30 PM

#

@warped pagoda, not long, almost instantly.

near junco Oct 22, 2020, 6:31 PM

#

No I am facing the problem for almost 1 week

urban narwhal Oct 22, 2020, 6:31 PM

#

I want delete my account please

night cloak Oct 22, 2020, 6:31 PM

#

@urban narwhal, you cannot.

#

@near junco, is it when loading the app or when loading into a game?

near junco Oct 22, 2020, 6:32 PM

#

@night cloak when I am entering the game after that there is no problem

night cloak Oct 22, 2020, 6:32 PM

#

So you can still play?

urban narwhal Oct 22, 2020, 6:32 PM

#

How deleted my account please

night cloak Oct 22, 2020, 6:33 PM

#

@urban narwhal, you cannot.

near junco Oct 22, 2020, 6:33 PM

#

@night cloak yes I can but sometimes
I am can't enter into the game

urban narwhal Oct 22, 2020, 6:33 PM

#

Why

night cloak Oct 22, 2020, 6:33 PM

#

@near junco, your region?

near junco Oct 22, 2020, 6:33 PM

#

Asia

night cloak Oct 22, 2020, 6:33 PM

#

@urban narwhal, that’s only available for some regions.

#

@near junco, country.

chrome coral Oct 22, 2020, 6:34 PM

#

Hi, someone has linked his email and twitter account my pubg..

near junco Oct 22, 2020, 6:34 PM

#

India@night cloak

night cloak Oct 22, 2020, 6:34 PM

#

@chrome coral, can you still access your PUBG MOBILE account?

urban narwhal Oct 22, 2020, 6:35 PM

#

I connot delete my account

wind bobcat Oct 22, 2020, 6:35 PM

#

📎 Screenshot_20201023-003502_PUBG_MOBILE.jpg 📎 Screenshot_20201022-235643_PUBG_MOBILE.jpg

chrome coral Oct 22, 2020, 6:35 PM

#

nope.. am connected with fb.. but he's trying to hack my fb as well..

wind bobcat Oct 22, 2020, 6:36 PM

#

hacker pls ban

urban narwhal Oct 22, 2020, 6:36 PM

#

Help me

near junco Oct 22, 2020, 6:36 PM

#

@night cloak say me solution plzzz

storm flumeBOT Oct 22, 2020, 6:36 PM

#

Please refer to subpoint 2.8 in #faq for further information, @chrome coral. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Hello, @wind bobcat!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

urban narwhal Oct 22, 2020, 6:36 PM

#

I want delete my account

chrome coral Oct 22, 2020, 6:37 PM

#

@night cloak nope.. am connected with fb.. but he's trying to hack my fb as well..

sick shale Oct 22, 2020, 6:37 PM

#

Refer to Facebook help center please

night cloak Oct 22, 2020, 6:38 PM

#

@chrome coral, after you’ve gained full access over your Facebook account you may contact our in-game support.

near junco Oct 22, 2020, 6:38 PM

#

@night cloak say me solution plzzz

night cloak Oct 22, 2020, 6:38 PM

#

@urban narwhal, what region are you?

near junco Oct 22, 2020, 6:38 PM

#

@night cloak say me solution plzzz

urban narwhal Oct 22, 2020, 6:38 PM

#

Asia

#

My country is Jordan

night cloak Oct 22, 2020, 6:39 PM

#

@urban narwhal, you cannot delete your account.

near junco Oct 22, 2020, 6:40 PM

#

Viasy plzzz tell me solution

urban narwhal Oct 22, 2020, 6:40 PM

#

Yes I'm connot

#

Yes I'm connot delete my account

night cloak Oct 22, 2020, 6:41 PM

#

Correct.

near junco Oct 22, 2020, 6:41 PM

#

@night cloak bro can I get solution

chrome coral Oct 22, 2020, 6:42 PM

#

@night cloak I have checked with In-game support but I have raised two ,three tickets and I get reply stating assisted in different ticket.. I can submit payment receipt details of any date.. please help me...

night cloak Oct 22, 2020, 6:43 PM

#

Contact facebooks help Center after you’ve gained full access of your Facebook account contact in-game support and wait patiently for a response.

stone drift Oct 22, 2020, 6:43 PM

#

Hello guys, any actions will be taken against Facebook pages that launch a massive reprting campaigns to ban innocent players ?

night cloak Oct 22, 2020, 6:43 PM

#

@stone drift, please report them to Facebook.

limpid jacinth Oct 22, 2020, 6:44 PM

#

📎 Screenshot_20201023-001253.jpg

#

Can we now link 3 different social media accounts??

iron ice Oct 22, 2020, 6:44 PM

#

Guys I need a little bit help, I live in oman where I play pubg mobile sometimes but my ping are always very high though I am using very quality mobile data. I tried all the helpful tips, I did repair pubg app, I tried wifi and other operators data still the problem is same.i play on asia and middle east server, I repeat again I don't use wifi only mobile data 4gplus

night cloak Oct 22, 2020, 6:45 PM

#

@limpid jacinth, can you login to that account via all three social media’s?

limpid jacinth Oct 22, 2020, 6:45 PM

#

Yes @night cloak

near junco Oct 22, 2020, 6:45 PM

#

@night cloak I have internet problem

iron ice Oct 22, 2020, 6:46 PM

#

Any moderator? I would really appreciate helping me

limpid jacinth Oct 22, 2020, 6:47 PM

#

I'm confused if it's showing in glitch or it's true that 3 social media accounts can be connected for a single account?

chilly blade Oct 22, 2020, 6:47 PM

#

Does anyone know why my and some of my friends profile pictures are blurry in pubg?

night cloak Oct 22, 2020, 6:47 PM

#

@chilly blade, we’ve reported the issue to be fixed.

chilly blade Oct 22, 2020, 6:47 PM

#

Thank you

night cloak Oct 22, 2020, 6:48 PM

#

@limpid jacinth, that’s odd feel free to report it via #old please provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

chrome coral Oct 22, 2020, 6:48 PM

#

@night cloak hacker has linked his twitter and his email and deleted my twitter account as well..

storm flumeBOT Oct 22, 2020, 6:48 PM

#

Please contact the customer service via the in-game settings for further assistance, @chrome coral.

night cloak Oct 22, 2020, 6:48 PM

#

We cannot help with account related issues.

iron ice Oct 22, 2020, 6:48 PM

#

How to report if my pings are high

night cloak Oct 22, 2020, 6:49 PM

#

@iron ice, hello sorry for the delay have you tried changing your DNS?

iron ice Oct 22, 2020, 6:49 PM

#

I am using mobile data

night cloak Oct 22, 2020, 6:49 PM

#

Try using a different connection.

iron ice Oct 22, 2020, 6:49 PM

#

I tried several operators

#

My friends are fine just mine are not fine

chrome coral Oct 22, 2020, 6:50 PM

#

@night cloak if I get full access of my fb... can u help me in unlinking twitter and email...

limpid jacinth Oct 22, 2020, 6:50 PM

#

@night cloak Reported! 👍

iron ice Oct 22, 2020, 6:51 PM

#

Is there any way to help ?

night cloak Oct 22, 2020, 6:52 PM

#

@chrome coral, we cannot help with account related issues but yes you’ll need full access to the account before our in-game support can help.

#

@iron ice, can you send a screenshot of a internet speed test?

#

@limpid jacinth, thank you!

iron ice Oct 22, 2020, 6:53 PM

#

@night cloak

📎 Screenshot_2020-10-22-14-28-20-20_79d0ff8f9752a3fc32487e6d62330a6a.jpg

burnt stirrup Oct 22, 2020, 6:53 PM

#

@night cloak
If I use VPN and turned it off while in lobby, dose it cause a band?

night cloak Oct 22, 2020, 6:53 PM

#

@burnt stirrup, Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

limpid jacinth Oct 22, 2020, 6:53 PM

#

But it's seriously confusing. A bit tensed about what's going on with my id. @night cloak

night cloak Oct 22, 2020, 6:54 PM

#

@limpid jacinth, yes very weird we thought it was a visual bug but you can login through all three.

limpid jacinth Oct 22, 2020, 6:54 PM

#

@limpid jacinth, yes very weird we thought it was a visual bug but you can login through all three.
@night cloak yes totally confusing. 😩

iron ice Oct 22, 2020, 6:55 PM

#

@night cloak I am waiting

storm flumeBOT Oct 22, 2020, 6:55 PM

#

Please refer to subpoint 4.5 in #faq for further information, @iron ice. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

iron ice Oct 22, 2020, 6:57 PM

#

I sent u the screenshot of my internet speed so now what ?

urban narwhal Oct 22, 2020, 6:59 PM

#

تتوو

storm flumeBOT Oct 22, 2020, 6:59 PM

#

Please do not use languages other than English, @urban narwhal. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

night cloak Oct 22, 2020, 7:00 PM

#

@iron ice, refer to the message by @storm flume, it’ll give instructions on how to change your DNS.

iron ice Oct 22, 2020, 7:00 PM

#

I am using mobile data so which means there is no DNS to modify

night cloak Oct 22, 2020, 7:01 PM

#

Have you tried using WIFI?

iron ice Oct 22, 2020, 7:01 PM

#

Yeah but I don't use wifi

#

It is same whether u use wifi or mobile data@night cloak

#

Just now my ping is like 288ms on middle east server

night cloak Oct 22, 2020, 7:04 PM

#

Change to WIFI and try change your DNS.

iron ice Oct 22, 2020, 7:05 PM

#

I said my friend is playing pubg using the same operator and yet he has lower ping

storm flumeBOT Oct 22, 2020, 7:06 PM

#

Please refer to this channel's pinned messages for further information, @iron ice:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

iron ice Oct 22, 2020, 7:08 PM

#

@storm flume I can't see any channel

sharp jewel Oct 22, 2020, 7:09 PM

#

Hello...There is someone who login in to my account and linked to Google Play, please help me to unlik to Google Play
urgently
Thank you

night cloak Oct 22, 2020, 7:09 PM

#

@iron ice, If you have experienced higher ping than usual, please submit this survey to help us easier look into the matter:

https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

storm flumeBOT Oct 22, 2020, 7:09 PM

#

Please contact the customer service via the in-game settings for further assistance, @sharp jewel.

sharp jewel Oct 22, 2020, 7:10 PM

#

@storm flume maybe he play hack , then i get ban

onyx dagger Oct 22, 2020, 7:10 PM

#

Also, Kindly do not give your account information to anyone here, @sharp jewel.
You need to contact Customer Service about this, As only they can help you with Account related issues.

sharp jewel Oct 22, 2020, 7:10 PM

#

So i want help as soon as can be

night cloak Oct 22, 2020, 7:11 PM

#

Only in-game support can help.

iron ice Oct 22, 2020, 7:11 PM

#

So tell me how to change DNS server on android

storm flumeBOT Oct 22, 2020, 7:12 PM

#

Please refer to subpoint 4.5 in #faq for further information, @iron ice. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sharp jewel Oct 22, 2020, 7:12 PM

#

Thx

pastel wave Oct 22, 2020, 7:17 PM

#

Admin help me

onyx dagger Oct 22, 2020, 7:17 PM

#

Kindly state your issue here. @pastel wave

pastel wave Oct 22, 2020, 7:18 PM

#

My account is hack

storm flumeBOT Oct 22, 2020, 7:19 PM

#

Please contact the customer service via the in-game settings for further assistance, @pastel wave.

pastel wave Oct 22, 2020, 7:19 PM

#

Not replay me

onyx dagger Oct 22, 2020, 7:20 PM

#

Wait for their reply patiently then.

pastel wave Oct 22, 2020, 7:23 PM

#

Always close chat

#

Cant tell hin@onyx dagger

sand socket Oct 22, 2020, 7:23 PM

#

My compte was hacked

pastel wave Oct 22, 2020, 7:24 PM

#

M

sand socket Oct 22, 2020, 7:24 PM

#

Please help me

night cloak Oct 22, 2020, 7:24 PM

#

he killed me through wall

📎 Snapshot_20201022201741.png

storm flumeBOT Oct 22, 2020, 7:24 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

sick shale Oct 22, 2020, 7:24 PM

#

@pastel wave Do you have access to your game account ?

pastel wave Oct 22, 2020, 7:25 PM

#

No

storm flumeBOT Oct 22, 2020, 7:25 PM

#

Please refer to subpoint 2.8 in #faq for further information, @pastel wave. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

pastel wave Oct 22, 2020, 7:26 PM

#

@sick shale I own all the information and purchases

sick shale Oct 22, 2020, 7:29 PM

#

@pastel wave You have to recover your social media account, contact customer service for further information.
Please don't repeat same questions regarding this isssue, as we have answered your questions and cannot provide any further information

pastel wave Oct 22, 2020, 7:32 PM

#

@sick shale I own a Gmail, but the hacker linked the account in Twitter and link email

night cloak Oct 22, 2020, 7:32 PM

#

@pastel wave, you’ve been answered several times by multiple staff members now next time you repeat this query you’ll be muted.

polar marshBOT Oct 22, 2020, 7:33 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sturdy ridge Oct 22, 2020, 7:33 PM

#

I would like to unlink my email address associated with this account ID:5189818969 I have already contact with the customer service but they didn’t reply till now so please help me with that My account was hacked please reply ASAP

night cloak Oct 22, 2020, 7:34 PM

#

😆

sturdy ridge Oct 22, 2020, 7:34 PM

#

؟؟

#

📎 image0.png

olive dove Oct 22, 2020, 7:35 PM

#

@sturdy ridge
Please follow this conversation to deactivate/unlink the hacked social media account

📎 example.webp

#

@night cloak
Please stop this behaviour and try to follow the community guidelines.

night cloak Oct 22, 2020, 7:39 PM

#

??

storm flumeBOT Oct 22, 2020, 7:39 PM

#

Your username does not comply with our community guidelines, @night cloak. Feel free to request a different server nickname in compliance with #735483472432594994, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

night cloak Oct 22, 2020, 7:40 PM

#

no

#

That’s fine you can keep the given nickname. The option if you change your mind in the future.

pastel wave Oct 22, 2020, 7:41 PM

#

@night cloak I buy almost $ 3000 in the account You should help me and not be hidden and I have all the purchases and pictures to prove it

olive dove Oct 22, 2020, 7:43 PM

#

@pastel wave you need to contact the in-game customer service for further assistancr.

night cloak Oct 22, 2020, 7:45 PM

#

boss senpai is useing hacks

storm flumeBOT Oct 22, 2020, 7:45 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

real swallow Oct 22, 2020, 7:55 PM

#

hello yesterday i got 10mb update on gamloop for pubgm after that i am not getting 90 fps there is new option in graphics setting combat and lobby i need help to get 90 fps again

storm flumeBOT Oct 22, 2020, 7:56 PM

#

You can now access #emulator-chat and #emulator-support, @real swallow. Revert this at any time by sending .emulator in #481204134859505684.

slender wharf Oct 22, 2020, 7:56 PM

#

Please use #emulator-support for this query.

real swallow Oct 22, 2020, 7:57 PM

#

#emulator-support

#

#emulator-support

storm flumeBOT Oct 22, 2020, 7:57 PM

#

You can now access #emulator-chat and #emulator-support, @real swallow. Revert this at any time by sending .emulator in #481204134859505684.

mild dove Oct 22, 2020, 8:00 PM

#

when will premium crate be back?

night cloak Oct 22, 2020, 8:00 PM

#

No ETA, @mild dove.

mild dove Oct 22, 2020, 8:01 PM

#

ok thank you

polar marshBOT Oct 22, 2020, 8:06 PM

#

@distant sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

thorn glacier Oct 22, 2020, 8:23 PM

#

Is the UC redeem option from bonus challenge US fixed or is it still glitching? Has anyone used it recently?

night cloak Oct 22, 2020, 8:25 PM

#

@thorn glacier you may read the pinned message in this channel or simply (it is not available at mean time and under investigation. Everyone need to have patience)

thorn glacier Oct 22, 2020, 8:25 PM

#

Will it be updated on pinned messages when it starts working fine again?

#

Thank you, senpai. @night cloak

night cloak Oct 22, 2020, 8:27 PM

#

I am not sure about updating, but you may receive your uc when the issue is sloved, have a great day. @thorn glacier

thorn glacier Oct 22, 2020, 8:27 PM

#

I was asking if I can redeem it now. I earned some coins today. 😅😅😅
I don't want them to get lost again.

night cloak Oct 22, 2020, 8:34 PM

#

When will pubgm unbanned in India

hexed sluice Oct 22, 2020, 8:37 PM

#

Hi, I want to resolve this link. Can you help me?

📎 IMG_20201022_231055_626.jpg

night cloak Oct 22, 2020, 8:38 PM

#

Does the email linked belong to you?

hexed sluice Oct 22, 2020, 8:40 PM

#

Does the email linked belong to you?
@night cloak yes

night cloak Oct 22, 2020, 8:40 PM

#

Currently you cannot unlink.

hexed sluice Oct 22, 2020, 8:41 PM

#

Currently you cannot unlink.
@night cloak Why is that?

night cloak Oct 22, 2020, 8:41 PM

#

Currently that is not possible, you may share your feedback regarding this in #old.

hexed sluice Oct 22, 2020, 8:48 PM

#

it's ridiculous. I can't remove my own email ...

night cloak Oct 22, 2020, 8:49 PM

#

Currently that is not possible, you may share your feedback regarding this in #old.

hexed sluice Oct 22, 2020, 8:52 PM

#

someone else is entering my account so I want to remove it.

storm flumeBOT Oct 22, 2020, 8:54 PM

#

Please contact the customer service via the in-game settings for further assistance, @hexed sluice.

night cloak Oct 22, 2020, 8:54 PM

#

Follow this screenshot when contacting in-game support.

📎 image0.jpg

hexed sluice Oct 22, 2020, 8:55 PM

#

Okey thanks

pure apex Oct 22, 2020, 8:58 PM

#

Hello could someone tell me why i dont have access to the bonus challenge

night cloak Oct 22, 2020, 8:59 PM

#

@pure apex, it won’t be available for your region.

pure apex Oct 22, 2020, 9:00 PM

#

It was available the past season

#

And many of my friends still have access to it

night cloak Oct 22, 2020, 9:00 PM

#

If the option is no longer there that means it’s not longer available.

pure apex Oct 22, 2020, 9:01 PM

#

And many of my friends still have access to it and we live in the same region

hexed sluice Oct 22, 2020, 9:01 PM

#

nobody writes anything?

📎 Screenshot_2020-10-23-00-01-15-651_com.tencent.ig.jpg

night cloak Oct 22, 2020, 9:02 PM

#

@hexed sluice, wait patiently.

#

@empty hatch, no ETA.

hexed sluice Oct 22, 2020, 9:02 PM

#

Ok

night cloak Oct 22, 2020, 9:02 PM

#

@pure apex, feel free to share your feedback regarding this issue via #old.

#

@empty hatch, estimated time of arrival.

hexed sluice Oct 22, 2020, 9:06 PM

#

I've been waiting for 6 minutes, guess how many minutes later will I get a response?

night cloak Oct 22, 2020, 9:06 PM

#

It can take up to 90 days.

hexed sluice Oct 22, 2020, 9:07 PM

#

omg

steep dagger Oct 22, 2020, 9:12 PM

#

The button to change the country / region does not appear in my account and this deprives me of many offers

night cloak Oct 22, 2020, 9:13 PM

#

@steep dagger, screenshot please.

steep dagger Oct 22, 2020, 9:16 PM

#

📎 Screenshot_-_PUBG_MOBILE.jpg

night cloak Oct 22, 2020, 9:18 PM

#

@steep dagger, your account was created in the EEA region due to the laws in the EEA region you cannot change region.

steep dagger Oct 22, 2020, 9:21 PM

#

I reside in Iraq / Asia. I made a mistake while creating my account

night cloak Oct 22, 2020, 9:21 PM

#

You may create a new account if you’d like to change regions.

steep dagger Oct 22, 2020, 9:24 PM

#

But I love my account and I don't want any other account

night cloak Oct 22, 2020, 9:25 PM

#

Then you can play on your current region, either way it’s your choice.

steep dagger Oct 22, 2020, 9:26 PM

#

There are not many offers for me

hidden orbit Oct 22, 2020, 9:28 PM

#

I need e-mail pubg

night cloak Oct 22, 2020, 9:30 PM

#

@hidden orbit, for?

sick shale Oct 22, 2020, 9:31 PM

#

I need e-mail pubg
@hidden orbit PUBGMOBILE_CS@tencentgames.com

night cloak Oct 22, 2020, 9:40 PM

#

pubg up

#

@night cloak, what’s the issue?

#

@night cloak 😕

polar marshBOT Oct 22, 2020, 9:51 PM

#

@heavy current:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Oct 22, 2020, 10:23 PM

#

@lament coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 22, 2020, 10:23 PM

#

@abstract frigate, if a user has been found to be violation any of the game TOS they may be banned. If they’re wrongfully banned the file claim button is there for them to appeal.

storm flumeBOT Oct 22, 2020, 10:23 PM

#

Hello, @lament coral!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Oct 22, 2020, 10:23 PM

#

As for there Facebook page you may report them to Facebook, @lament coral.

slender trout Oct 22, 2020, 10:36 PM

#

Emulator support

storm flumeBOT Oct 22, 2020, 10:37 PM

#

You can now access #emulator-chat and #emulator-support, @slender trout. Revert this at any time by sending .emulator in #481204134859505684.

polar marshBOT Oct 22, 2020, 10:39 PM

#

@slender trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@cunning vine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fathom jewel Oct 22, 2020, 10:45 PM

#

Emulator support

#

Hello..Is there anybody to help me??

storm flumeBOT Oct 22, 2020, 10:46 PM

#

You can now access #emulator-chat and #emulator-support, @fathom jewel. Revert this at any time by sending .emulator in #481204134859505684.

night cloak Oct 22, 2020, 10:47 PM

#

@cunning vine, your account was unbanned?

soft peak Oct 22, 2020, 10:52 PM

#

My account has been stolen. I can return it by contacting the company and verifying the ownership of the account on the date of shipment

storm flumeBOT Oct 22, 2020, 10:56 PM

#

Please contact the customer service via the in-game settings for further assistance, @soft peak.

split pulsar Oct 22, 2020, 11:21 PM

#

📎 video0.mov

storm flumeBOT Oct 22, 2020, 11:22 PM

#

Hello, @split pulsar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

storm flumeBOT Oct 22, 2020, 11:49 PM

#

Please do not use languages other than English, @tribal wasp. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

tribal wasp Oct 22, 2020, 11:52 PM

#

Hi

polar marshBOT Oct 22, 2020, 11:53 PM

#

@pearl marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow helm Oct 22, 2020, 11:55 PM

#

My account was hacked and is used to send fake tournament links please help

📎 image0.jpg 📎 image1.png

storm flumeBOT Oct 22, 2020, 11:56 PM

#

Please contact the customer service via the in-game settings for further assistance, @hollow helm.

hollow helm Oct 22, 2020, 11:57 PM

#

Hackers link an fake Twitter account that wont remove

📎 image0.png

night cloak Oct 22, 2020, 11:58 PM

#

@hollow helm you have to contact your customer service, sir

hollow helm Oct 22, 2020, 11:58 PM

#

@storm flume tried that no action taken

#

@night cloak its been days since I contacted customer service

night cloak Oct 23, 2020, 12:00 AM

#

@hollow helm only them can help you regarding this matter, is your ticket/message still open?

hollow helm Oct 23, 2020, 12:03 AM

#

@night cloak i can enter but i keep getting logged out,

slender wharf Oct 23, 2020, 12:03 AM

#

Please contact customer service, @hollow helm. It may take some time for them to reply so please be patient for their response.

hollow oracle Oct 23, 2020, 12:13 AM

#

@slender wharf when are premium crates coming back?

slender wharf Oct 23, 2020, 12:14 AM

#

There is no ETA at the moment unfortunately, @hollow oracle.

night cloak Oct 23, 2020, 12:15 AM

#

No ETA but Im pretty sure after the custom crate has ended Yaay

slender wharf Oct 23, 2020, 12:15 AM

#

It hasn't been officially announced that they would be back after custom crates have ended. @night cloak

ornate raven Oct 23, 2020, 12:29 AM

#

@polar marsh

arctic stump Oct 23, 2020, 12:31 AM

#

Hey, the house of horrors, what does the "exclusive "mean, the one that show the outfit ? Can we buy the outfit or something like that through the event? And the event also gives some character vouchers, so is it safe to assume that a new character is around the corner?

night cloak Oct 23, 2020, 12:40 AM

#

how we report hacker i have evidences

craggy ravine Oct 23, 2020, 12:42 AM

#

I am getting old version error even though I have new version of my account please help

frosty basalt Oct 23, 2020, 12:42 AM

#

Hi there, I have a problem with joining middle east servers on Gameloop emulator in Classic mode duo,
I'm looking for game about 30 minutes and haven't found yet.
the middle east servers doesn't work after 12 UTC until 9 UTC is there anything to do? My rating is Crown IV.

📎 unknown.png

storm flumeBOT Oct 23, 2020, 12:42 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

polar marshBOT Oct 23, 2020, 12:46 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant forum Oct 23, 2020, 12:49 AM

#

@frosty basalt, that might be happening due to less players playing the particular game mode. However, if you do feel like there is an issue from the servers, feel free to report it in #old along with the following details:
▫️ In-game Numeric ID
▫️ Device
▫️ WiFi/Cellular
▫️ Country

storm flumeBOT Oct 23, 2020, 12:49 AM

#

Please contact the customer service via the in-game settings for further assistance, @craggy ravine.

vagrant forum Oct 23, 2020, 12:51 AM

#

@arctic stump, which exclusive outfit do you mean?

Character vouchers are always available through certain events time to time, it does not confirm that there would be a new character.

frosty basalt Oct 23, 2020, 12:52 AM

#

Alright, thanks!

bright hull Oct 23, 2020, 12:52 AM

#

I did not get house of horisesss

arctic stump Oct 23, 2020, 12:52 AM

#

The tea party outfit, @vagrant forum that is available in 20 uc crates

bright hull Oct 23, 2020, 12:53 AM

#

I did get House of horrors event

#

Plz. Help me

vagrant forum Oct 23, 2020, 1:02 AM

#

Can you share a screenshot of that 'exclusive' outfit appearing in the House of Horror event, @arctic stump? I can't see that when I open the event or the redeem shop.

timid agate Oct 23, 2020, 1:02 AM

#

Hi, if i play with a hacker and he was banned how many days i will be banned?

vagrant forum Oct 23, 2020, 1:02 AM

#

@bright hull, the event might not be available for your region.

arctic stump Oct 23, 2020, 1:03 AM

#

Sure

night cloak Oct 23, 2020, 1:03 AM

#

The team will look into it as soon as possible, if they have the evidence that they are cheating they will be banned. @timid agate .

arctic stump Oct 23, 2020, 1:04 AM

#

@vagrant forum

📎 Screenshot_2020-10-23-06-33-28-705_com.tencent.ig.jpg

#

Its the one in the roof

polar marshBOT Oct 23, 2020, 1:04 AM

#

@timid agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 23, 2020, 1:05 AM

#

@arctic stump Yes? What's wrong with that

arctic stump Oct 23, 2020, 1:06 AM

#

@night cloak nothing, I just wanted to know, that if u can buy it permanently from there or is it temporary?

polar marshBOT Oct 23, 2020, 1:06 AM

#

@timid agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 23, 2020, 1:07 AM

#

It's more like a crate, so you might have a chance to get the other items
but if you are lucky, you'll get the permanent suit there.

vagrant forum Oct 23, 2020, 1:07 AM

#

@arctic stump, you need that outfit to unlock the roof.

arctic stump Oct 23, 2020, 1:09 AM

#

@vagrant forum I'm sorry, I didn't understand it quite right, it also shows 600 candies, so, would be nice if u could explain a little

weak sun Oct 23, 2020, 1:09 AM

#

Facing this issue on iPhone XR any solution?
Device : iphone XR
Cellular
Saudi Arabia

📎 video0.mov

night cloak Oct 23, 2020, 1:10 AM

#

What's wrong with that dear? @weak sun .

weak sun Oct 23, 2020, 1:11 AM

#

@night cloak it’s lagging

night cloak Oct 23, 2020, 1:11 AM

#

Oh Framing.. it might be because your device is overheating.

vagrant forum Oct 23, 2020, 1:11 AM

#

The other sections can be unlocked just using the candies, but to unlock the exclusive one, you need to have the outfit.

weak sun Oct 23, 2020, 1:11 AM

#

@night cloak no

arctic stump Oct 23, 2020, 1:12 AM

#

Ow ok, thanks you for your time @vagrant forum

night cloak Oct 23, 2020, 1:13 AM

#

Faisal, why no? Im on iPhone X and it only lags when my device is hot

weak sun Oct 23, 2020, 1:13 AM

#

@night cloak maybe it’s iOS 14 glitch

night cloak Oct 23, 2020, 1:13 AM

#

Are you on the latest version of iOS?

weak sun Oct 23, 2020, 1:13 AM

#

Yes

night cloak Oct 23, 2020, 1:14 AM

#

Great, I recommend doing a force restart. Do you want me to give the way?

weak sun Oct 23, 2020, 1:14 AM

#

Yeah

night cloak Oct 23, 2020, 1:16 AM

#

Force restart iPhone
Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the button.

vale remnant Oct 23, 2020, 1:17 AM

#

how do I report a player?

#

like with edvicedence

weak sun Oct 23, 2020, 1:18 AM

#

@night cloak ok

elfin canopy Oct 23, 2020, 1:18 AM

#

Please update your iOS version to 14.1, it is more stable than 14.

night cloak Oct 23, 2020, 1:19 AM

#

14.1 is the latest huh

vale remnant Oct 23, 2020, 1:20 AM

#

how do I report a player with edvicence

night cloak Oct 23, 2020, 1:20 AM

#

@vale remnant in #cheater-reports

elfin canopy Oct 23, 2020, 1:20 AM

#

Yes, I meant 14.1

weak sun Oct 23, 2020, 1:20 AM

#

Currently im on ios 14 should I update to ios 14.1 ?

elfin canopy Oct 23, 2020, 1:20 AM

#

xCatThumbsUp

storm flumeBOT Oct 23, 2020, 1:20 AM

#

Hello, @vale remnant!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Oct 23, 2020, 1:20 AM

#

@weak sun Of course! It includes bugs fixes and improvements for your idevice.

weak sun Oct 23, 2020, 1:21 AM

#

@night cloak thanks alot

night cloak Oct 23, 2020, 1:22 AM

#

No worries, happy to help you.

vale remnant Oct 23, 2020, 1:27 AM

#

I reported on my computer thanks!

#

So each report is checked each week?

night cloak Oct 23, 2020, 1:28 AM

#

Can't tell, if they have time they will check it then if they have the evidence that they are cheating they will get banned from the game.

#

It is checked when the staff team get to the report, no set date or time.

vale remnant Oct 23, 2020, 1:28 AM

#

alright I used the video and context thing and anything

night cloak Oct 23, 2020, 1:30 AM

#

@vale remnant, that’s only for in-game reports.

worn pumice Oct 23, 2020, 1:30 AM

#

Hi to all community. I have one question. iPhone 12 pro Max (120 Hz) can play the game at 90 FPS?

vale remnant Oct 23, 2020, 1:30 AM

#

I did report him in game

night cloak Oct 23, 2020, 1:30 AM

#

@worn pumice, I believe it’s only 60hz.

#

How can i get the pubg beta link? I got it last time in game but the time before that it wasn't there. Is it a random process thing or can i look it up on google and it wil appear.

#

@night cloak, refer to #news.

vagrant forum Oct 23, 2020, 1:31 AM

#

iPhone 12 pro max has 60hz display so unfortunately it won't be able to run the game on 90 frames per second.

night cloak Oct 23, 2020, 1:31 AM

#

@vale remnant, if they’re found to be cheating and your in game report is successful then yes you should.

worn pumice Oct 23, 2020, 1:31 AM

#

@night cloak no. I look on Google and the biggest iPhone 12 PRO max ( the biggest from all 12 series ) have 120 Hz

vale remnant Oct 23, 2020, 1:32 AM

#

thank you @night cloak

night cloak Oct 23, 2020, 1:32 AM

#

Oh it is indeed, @worn pumice then yes it should.

#

@worn pumice, just remember those are only leaks for the phone they’re not offical.

worn pumice Oct 23, 2020, 1:34 AM

#

I see it now. Omg. They will not put 120 hz on pro max. 😐

#

My friend have ASU’s rog phone 3. And he can’t still to play officially at 90 FPS. The joke it’s that one plus 7 pro and 8 pro they can play at 90 FPS

night cloak Oct 23, 2020, 1:37 AM

#

Correct as it is not available for their device.

worn pumice Oct 23, 2020, 1:39 AM

#

You think they will put in future ? In November it’s time to change phone ( 2 years contract etc. ) and I can choose what I want. I don’t want to make bad choose. I am iPhone user 5 years now. And I have this dilema 😐

night cloak Oct 23, 2020, 1:41 AM

#

I cannot speak for the PUBG MOBILE team if they think the device should have it they’ll make the option available, as for iPhones it’s going to be awhile before they introduce a 120hz phone.

vagrant forum Oct 23, 2020, 1:42 AM

#

There were multiple reports from users having devices with specifications similar to the OnePlus 8 series which technically are powerful enough to run the game on 90fps but were unable to get the option. Unfortunately, we cannot confirm if those devices will support the 90fps feature in future.

worn pumice Oct 23, 2020, 1:43 AM

#

One plus its partners now with PUBG. Anyway it’s cheaper then iPhone.

#

Thank you for the quickly answers guys and girls 🙏

vestal hamlet Oct 23, 2020, 2:07 AM

#

Please help me

vagrant forum Oct 23, 2020, 2:07 AM

#

What's the issue?

vestal hamlet Oct 23, 2020, 2:07 AM

#

You has been muted for rules

#

What is this

#

Bro

vagrant forum Oct 23, 2020, 2:09 AM

#

If you type words which are blacklisted by the in-game chat or if you get reported for verbal abuse, you get muted.

vestal hamlet Oct 23, 2020, 2:10 AM

#

Next I am not repeat that please solve this problem

potent heath Oct 23, 2020, 2:11 AM

#

Question out of curiousity: will a player get banned if they continously kill their teammates

vestal hamlet Oct 23, 2020, 2:11 AM

#

@vagrant forum please

vagrant forum Oct 23, 2020, 2:12 AM

#

You will have to wait till the mute period ends, @vestal hamlet.

vestal hamlet Oct 23, 2020, 2:12 AM

#

25date

#

4 days

storm flumeBOT Oct 23, 2020, 2:13 AM

#

Please refer to subpoint 3.7 in #faq for further information, @potent heath. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vestal hamlet Oct 23, 2020, 2:13 AM

#

Please@vagrant forum

storm flumeBOT Oct 23, 2020, 2:13 AM

#

Please contact the customer service via the in-game settings for further assistance, @vestal hamlet.

vestal hamlet Oct 23, 2020, 2:14 AM

#

Where the qes in costomer service

#

@storm flume

storm flumeBOT Oct 23, 2020, 2:15 AM

#

Please refer to subpoint 5.3 in #faq for further information, @vestal hamlet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vestal hamlet Oct 23, 2020, 2:15 AM

#

Hamm

potent heath Oct 23, 2020, 2:16 AM

#

Can you login to your pubg account if you buy a new phone?

night cloak Oct 23, 2020, 2:16 AM

#

Of course.

#

If you can still access your social media accounts connected.

ashen gale Oct 23, 2020, 2:17 AM

#

Help I have a problem, a couple days ago while playing a pubg mobile game, my account voted for me, my account was hacked, what can I do? I have video evidence that it's mine.
Help

potent heath Oct 23, 2020, 2:17 AM

#

Yea because i factory reseted my device completely and could still sign in

night cloak Oct 23, 2020, 2:17 AM

#

@ashen gale, can you still access your account?

ashen gale Oct 23, 2020, 2:18 AM

#

@night cloak no

storm flumeBOT Oct 23, 2020, 2:18 AM

#

Please refer to subpoint 2.8 in #faq for further information, @ashen gale. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

mint rover Oct 23, 2020, 2:23 AM

#

Sir please support my channel

night cloak Oct 23, 2020, 2:23 AM

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@mint rover, yes?

storm flumeBOT Oct 23, 2020, 2:23 AM

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Please refer to subpoint 6.1 in #faq for further information, @mint rover. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

mint rover Oct 23, 2020, 2:23 AM

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Kk

nimble junco Oct 23, 2020, 2:48 AM

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Guys did you get the gun skin and a clothe when you unlock with 600 candies in haunted house mansion?

night cloak Oct 23, 2020, 2:49 AM

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@nimble junco, feel free to ask other users in #pubg-mobile.

nimble junco Oct 23, 2020, 2:49 AM

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Okie

noble ether Oct 23, 2020, 2:54 AM

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What is vanguard one title in pubg and how to equip it

sick shale Oct 23, 2020, 2:56 AM

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@noble ether It's an exclusive title for certain beta testers and community moderators

potent heath Oct 23, 2020, 3:05 AM

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Will infection mode be permanent
Please say yes

night cloak Oct 23, 2020, 3:06 AM

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No it is not.

potent heath Oct 23, 2020, 3:08 AM

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Is it illegal to use vpn for pubg?
If so what are the consequences

storm flumeBOT Oct 23, 2020, 3:09 AM

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Please refer to subpoint 3.19 in #faq for further information, @potent heath. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

potent heath Oct 23, 2020, 3:10 AM

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What if you did it for a minute i need a specific answer

sick shale Oct 23, 2020, 3:11 AM

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@potent heath Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

storm flumeBOT Oct 23, 2020, 3:11 AM

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Please contact the customer service via the in-game settings for further assistance, @potent heath.

night cloak Oct 23, 2020, 3:11 AM

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Infection mode ends on the 9th of November (UTC +0).

potent heath Oct 23, 2020, 3:12 AM

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@night cloak soe every october infection come back?

night cloak Oct 23, 2020, 3:12 AM

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No information.

unique gull Oct 23, 2020, 3:14 AM

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I am the #payloadhotshot third place winner

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But I haven’t got my uc price yet should I be concerned

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@night cloak

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Hello?

clear spindle Oct 23, 2020, 3:16 AM

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User ID??

unique gull Oct 23, 2020, 3:17 AM

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5247915509

clear spindle Oct 23, 2020, 3:17 AM

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Alright will get back to you soon.

unique gull Oct 23, 2020, 3:17 AM

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Thank you cause I was worried

arctic stump Oct 23, 2020, 3:26 AM

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Hey how many char vouchers are being given in the house of horrors( they unlock at level 5, and there are 5 of those )

📎 Screenshot_2020-10-23-08-55-04-688_com.tencent.ig.jpg

clear spindle Oct 23, 2020, 3:28 AM

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5x2 times.

arctic stump Oct 23, 2020, 3:29 AM

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Ow ok

crystal cave Oct 23, 2020, 3:34 AM

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Hello

night cloak Oct 23, 2020, 3:34 AM

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Hello, @crystal cave. How may we help you?

crystal cave Oct 23, 2020, 3:34 AM

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I need a help

night cloak Oct 23, 2020, 3:34 AM

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State your issue please.

crystal cave Oct 23, 2020, 3:35 AM

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I have redeem 100 uc from bonus challenge I have not get in my mail box

storm flumeBOT Oct 23, 2020, 3:35 AM

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Please refer to this channel's pinned messages for further information, @crystal cave:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

crystal cave Oct 23, 2020, 3:36 AM

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Hellp

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Plz help

night cloak Oct 23, 2020, 3:36 AM

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Refer to the message by @storm flume.

crystal cave Oct 23, 2020, 3:37 AM

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How to pinned

clear spindle Oct 23, 2020, 3:37 AM

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Please refer to this channel's pinned messages for further information, @crystal cave:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

unique gull Oct 23, 2020, 3:37 AM

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May I ask a question

night cloak Oct 23, 2020, 3:37 AM

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@unique gull, of course.

unique gull Oct 23, 2020, 3:38 AM

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Are you guys who are here to help bots?

night cloak Oct 23, 2020, 3:39 AM

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@storm flume and @polar marsh are the only bots.

unique gull Oct 23, 2020, 3:39 AM

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Ok last question will my 10000 uc take long for me to get?

night cloak Oct 23, 2020, 3:40 AM

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We’ve passed on your information please wait patiently.

unique gull Oct 23, 2020, 3:40 AM

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Ok no problem thanks

crystal cave Oct 23, 2020, 3:40 AM

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Hello will I get my uc back

night cloak Oct 23, 2020, 3:41 AM

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@crystal cave, have you read this channels pinned messages yet?

timber compass Oct 23, 2020, 3:41 AM

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I am unable to play metro royal in beta what should i do?

crystal cave Oct 23, 2020, 3:41 AM

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Yes I have read@night cloak

night cloak Oct 23, 2020, 3:42 AM

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@crystal cave, then you’ve been answered.

crystal cave Oct 23, 2020, 3:42 AM

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@night cloak but I will get my ic

night cloak Oct 23, 2020, 3:42 AM

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@crystal cave, then you’ve been answered.

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@timber compass, do you get any kind of errors?

timber compass Oct 23, 2020, 3:43 AM

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It popup in chinese which i translate it says "device not supported"

potent heath Oct 23, 2020, 3:43 AM

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Why is pubg laggy after update?

night cloak Oct 23, 2020, 3:44 AM

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@timber compass, device?

clear spindle Oct 23, 2020, 3:44 AM

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Wait for an update, @timber compass only a few device supports that for now.

storm flumeBOT Oct 23, 2020, 3:44 AM

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Please refer to subpoint 4.8 in #faq for further information, @potent heath. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

timber compass Oct 23, 2020, 3:44 AM

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@clear spindle ok

polar marshBOT Oct 23, 2020, 3:44 AM

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@silk wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crystal cave Oct 23, 2020, 3:45 AM

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When I will get my uc back

night cloak Oct 23, 2020, 3:45 AM

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No ETA, please wait patiently.

tame nova Oct 23, 2020, 3:47 AM

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Hey, I read an article which tells that PUBGM India is coming to overcome the ban... Is it true?... If so will I be able to retain my account in it? (I used to play on global version)

night cloak Oct 23, 2020, 3:55 AM

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We are unsure about that.

polar marshBOT Oct 23, 2020, 4:03 AM

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@twilit crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

obtuse solar Oct 23, 2020, 4:09 AM

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Hello

storm flumeBOT Oct 23, 2020, 4:09 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @obtuse solar. Remember to read through #faq before asking questions in the support channels.

drifting crater Oct 23, 2020, 4:12 AM

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Paid rank push and hacks are biggest business done by many in pubg mobile and pubg team are not able to do anything

storm flumeBOT Oct 23, 2020, 4:13 AM

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Hello, @drifting crater!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

vivid ivy Oct 23, 2020, 4:19 AM

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I can't login in my account pls help

unique gull Oct 23, 2020, 4:19 AM

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My squad got headshoted out of a Dacia by sum guys while we were driving but I don’t remember the names or ids they were all conquer

night cloak Oct 23, 2020, 4:19 AM

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@unique gull, you’ll need IDS to report.

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@vivid ivy, do you receive a error?

vivid ivy Oct 23, 2020, 4:20 AM

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I am not getting verification code

night cloak Oct 23, 2020, 4:20 AM

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Email/phone number login?

vivid ivy Oct 23, 2020, 4:21 AM

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Email login

night cloak Oct 23, 2020, 4:22 AM

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That feature is still in beta so this is normal. Try again later or use other social media’s connected to login.

vivid ivy Oct 23, 2020, 4:22 AM

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Ok

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I am not getting verification code ...

night cloak Oct 23, 2020, 4:24 AM

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That feature is still in beta so this is normal. Try again later or use other social media’s connected to login.

vivid ivy Oct 23, 2020, 4:32 AM

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I am playing in global version

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Not in beta

clear spindle Oct 23, 2020, 4:33 AM

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The email linking feature is in beta.

green belfry Oct 23, 2020, 4:38 AM

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Is that killing zombies in cheer park will add to achievements??

night cloak Oct 23, 2020, 4:38 AM

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For which achievement?

green belfry Oct 23, 2020, 4:41 AM

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Killing 1500 zombies and chased by monsters achievement @night cloak

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amiajoketou why this chat dead... Not giving reply to my question

fleet wolf Oct 23, 2020, 4:48 AM

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I hope they add the zombie mode back though, I loved playing it

night cloak Oct 23, 2020, 4:48 AM

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Please wait, they are looking into it @green belfry . Im currently on a match so can't help.

fleet wolf Oct 23, 2020, 4:48 AM

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I also want to complete the kill lickers achievement

night cloak Oct 23, 2020, 4:49 AM

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@fleet wolf Feel free to add your feedback on #old .

narrow herald Oct 23, 2020, 4:51 AM

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📎 Screenshot_20201023-052207_PUBG_MOBILE.jpg

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If today i get -300point till tomorrow, i will stay in conq?

night cloak Oct 23, 2020, 4:52 AM

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No.

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You need to stay in the top 500.

narrow herald Oct 23, 2020, 4:52 AM

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Really?

vivid ivy Oct 23, 2020, 4:52 AM

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I can login in my old account but I can't login in new account

narrow herald Oct 23, 2020, 4:53 AM

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I need only avatar frame

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If i play and die 5 time fast will i get it?

night cloak Oct 23, 2020, 4:53 AM

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@narrow herald, correct.

narrow herald Oct 23, 2020, 4:53 AM

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What is correct?

night cloak Oct 23, 2020, 4:54 AM

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You will get the frame.

narrow herald Oct 23, 2020, 4:54 AM

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But tomorrow conq will gone, yes?

night cloak Oct 23, 2020, 4:54 AM

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why this chat dead... Not giving reply to my question
@green belfry, sorry i don’t actually have an answer for this question. Please wait patiently for someone who does.

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@narrow herald, yes.

vivid ivy Oct 23, 2020, 4:54 AM

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my question

celest shadow Oct 23, 2020, 4:55 AM

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I suggest that you stay in the Conqueror tier and play normally to get the frame , @narrow herald.

narrow herald Oct 23, 2020, 4:56 AM

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There are many other players which want to be in top 500 and i catch their place so i want them to be in 500@celest shadow

wise oak Oct 23, 2020, 4:56 AM

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My id got server ban fir no damn reason

celest shadow Oct 23, 2020, 4:56 AM

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Discord account, @wise oak?

wise oak Oct 23, 2020, 4:56 AM

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Nope

fleet wolf Oct 23, 2020, 4:57 AM

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@narrow herald but if you go below 4200 won't you go back to crown anyway?

night cloak Oct 23, 2020, 4:57 AM

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No.

wise oak Oct 23, 2020, 4:57 AM

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Fb account

📎 image0.png

night cloak Oct 23, 2020, 4:58 AM

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There rank will be conquer until the rank reset time tomorrow.

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@wise oak, There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11

wise oak Oct 23, 2020, 4:58 AM

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also the tier rating system is not justified!!!

narrow herald Oct 23, 2020, 4:59 AM

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@fleet wolf i need avatar frame and title, nothing else :)

wise oak Oct 23, 2020, 4:59 AM

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Ok let me check my dns settings.....

night cloak Oct 23, 2020, 4:59 AM

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@narrow herald, just play 5 matches before tomorrow and you’ll be fine.

wise oak Oct 23, 2020, 5:00 AM

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Also my weapon master title idea getting unlocked even after completing so many times

narrow herald Oct 23, 2020, 5:00 AM

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@night cloak yes i will, now there are not anyone, match starts in 10 15 minute

night cloak Oct 23, 2020, 5:01 AM

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Yes?

narrow herald Oct 23, 2020, 5:02 AM

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Touched by mistake,sorry

shy arrow Oct 23, 2020, 5:04 AM

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📎 Record_2020-10-23-11-01-30_dac7cc7571c39b392df64923967cf7da.mp4

clear spindle Oct 23, 2020, 5:04 AM

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Killing 1500 zombies and chased by monsters achievement
@green belfry That should be completed in the Zombie Mode : Survive Till Dawn.

shy arrow Oct 23, 2020, 5:05 AM

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here bro

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I talked with u yesterday@night cloak

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Here is the problem

night cloak Oct 23, 2020, 5:05 AM

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Event must not be available for your region, @shy arrow.

shy arrow Oct 23, 2020, 5:06 AM

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Then why it show my gaminginterface

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Gaming interface**

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45 day ago i changed my server to austrelia and my region is bangladesh

night cloak Oct 23, 2020, 5:10 AM

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That may be the reason. Try changing back to your region.

shy arrow Oct 23, 2020, 5:10 AM

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@night cloak bt i can not change my region before 20 days

night cloak Oct 23, 2020, 5:10 AM

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Wait 20 days.

shy arrow Oct 23, 2020, 5:11 AM

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Bt event will finished😫

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Ok thank u..@night cloak

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When servive till down mode will come?????

storm flumeBOT Oct 23, 2020, 5:12 AM

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We currently do not have a specific release date for the upcoming update, @shy arrow. Once we do, we will publish further information in #news.

shy arrow Oct 23, 2020, 5:16 AM

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Okk@storm flume ....

weak oar Oct 23, 2020, 5:31 AM

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Why hackers are still there my friend has been hacking from season 13 and his id is working completely fine

storm flumeBOT Oct 23, 2020, 5:31 AM

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Hello, @weak oar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

weak oar Oct 23, 2020, 5:44 AM

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Can someone answer my question

night cloak Oct 23, 2020, 5:45 AM

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Refer to the message by @storm flume.

oak path Oct 23, 2020, 5:45 AM

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Has anyone here got a social account un-linked by support ?

terse furnace Oct 23, 2020, 5:46 AM

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Hello, I can't see recent events in my ID

night cloak Oct 23, 2020, 5:46 AM

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@oak path, best to ask in #pubg-mobile but yes people have had unwanted social media’s successfully unlinked.

terse furnace Oct 23, 2020, 5:47 AM

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📎 Screenshot_20201023_114447_com.tencent.ig.jpg

oak path Oct 23, 2020, 5:47 AM

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Its been 2 months now, was told that It will take only a month. And at the same time.. the hacker is busy scamming, threatening people using my ID.

night cloak Oct 23, 2020, 5:47 AM

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@terse furnace, they’ll be regional events as to why you cannot see them.

oak path Oct 23, 2020, 5:47 AM

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@oak path, best to ask in #pubg-mobile but yes people have had unwanted social media’s successfully unlinked.
@night cloak and it takes how many months? 3 ? 6?

abstract cipher Oct 23, 2020, 5:47 AM

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My phone has VULKAN support.. will pubg make use of it
. Does pubg mobile support vulkan

storm flumeBOT Oct 23, 2020, 5:47 AM

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Please refer to subpoint 5.4 in #faq for further information, @oak path. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Oct 23, 2020, 5:48 AM

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@abstract cipher, as of now no.

oak path Oct 23, 2020, 5:49 AM

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Its literally Shameful to see how a company is working on Account Security issues.