#questions | PUBG MOBILE | Page 1104

night cloak Oct 21, 2020, 2:06 PM

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I wanna play with him

spring zephyr Oct 21, 2020, 2:06 PM

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@night cloak Are you sure that your friend has updated the game?

night cloak Oct 21, 2020, 2:06 PM

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@spring zephyr yes

spring zephyr Oct 21, 2020, 2:07 PM

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Did you got the 9MB in-game update?

night cloak Oct 21, 2020, 2:07 PM

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@spring zephyr ye

spring zephyr Oct 21, 2020, 2:08 PM

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Ask your friend if he got that update suspicious

night cloak Oct 21, 2020, 2:08 PM

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@spring zephyr uhh ok

jaunty quarry Oct 21, 2020, 2:08 PM

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My account was recently hacked and the hacker have linked his phone number and email with my account. So I want it to only be linked with my social media account of Facebook. Others sources should be unlinked.

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Please help me out

storm flumeBOT Oct 21, 2020, 2:09 PM

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You can contact the customer service via the game settings, @jaunty quarry. Refer to subpoint 5.3 in #faq for further instructions.

jaunty quarry Oct 21, 2020, 2:10 PM

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They haven't replied me yet

night cloak Oct 21, 2020, 2:11 PM

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anybody has an idea what's this about ? :v

📎 unknown.png

onyx dagger Oct 21, 2020, 2:13 PM

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Probably something which will be coming in the future, @night cloak, In the game. blob_amused

night cloak Oct 21, 2020, 2:13 PM

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My account was recently hacked and the hacker have linked his phone number and email with my account. So I want it to only be linked with my social media account of Facebook. Others sources should be unlinked.
@jaunty quarry did he linked his email means 3rd login

onyx dagger Oct 21, 2020, 2:13 PM

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They haven't replied me yet
Wait patiently for the reply then. @jaunty quarry

arctic stump Oct 21, 2020, 2:14 PM

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Hey what'sthe status of game returning to the play store ? Coz , I checked today and, free fire is back( ps. I don't know about it's affiliation to any Chinese companies)

night cloak Oct 21, 2020, 2:15 PM

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Hey what'sthe status of game returning to the play store ? Coz , I checked today and, free fire is back( ps. I don't know about it's affiliation to any Chinese companies)
@arctic stump rumors for next season

arctic stump Oct 21, 2020, 2:16 PM

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Okay, @night cloak thanks I guess

jaunty quarry Oct 21, 2020, 2:19 PM

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@onyx dagger okay

polar marshBOT Oct 21, 2020, 2:19 PM

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@mystic yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger Oct 21, 2020, 2:20 PM

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@onyx dagger okay
Alright then. @jaunty quarry

lethal island Oct 21, 2020, 2:25 PM

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!Beta

cobalt spear Oct 21, 2020, 2:25 PM

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How to contact customer service in game?

storm flumeBOT Oct 21, 2020, 2:25 PM

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You can contact the customer service via the game settings, @cobalt spear. Refer to subpoint 5.3 in #faq for further instructions.

spring zephyr Oct 21, 2020, 2:25 PM

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@lethal island ?

lethal island Oct 21, 2020, 2:25 PM

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i need beta bro

spring zephyr Oct 21, 2020, 2:26 PM

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@lethal island #news message

lethal island Oct 21, 2020, 2:26 PM

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thx

storm flumeBOT Oct 21, 2020, 2:29 PM

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You can now access #emulator-chat and #emulator-support, @robust notch. Revert this at any time by sending .emulator in #481204134859505684.

lethal island Oct 21, 2020, 2:31 PM

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@spring zephyr thanks

stone seal Oct 21, 2020, 2:31 PM

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Hello i am unable to play pubg metro royale in my phone why it's happening to me

onyx dagger Oct 21, 2020, 2:31 PM

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Pubg Metro Royale?

stone seal Oct 21, 2020, 2:31 PM

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Yes

spring zephyr Oct 21, 2020, 2:31 PM

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@stone seal Explain your issue in detail please.

cobalt spear Oct 21, 2020, 2:33 PM

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I have reedemed my 3000 battle coins in store on 18th of this month. But still i didn't Uc in my account yet! I have contacted customer service in game . But it isn't giving me the answer i required. Help me get my UC please!!!

stone seal Oct 21, 2020, 2:34 PM

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📎 Screenshot_2020-10-21-18-51-37-318_com.tencent.igce.jpg

storm flumeBOT Oct 21, 2020, 2:34 PM

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Please refer to this channel's pinned messages for further information, @stone seal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

olive dove Oct 21, 2020, 2:35 PM

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@stone seal
Your question should be directed to the beta server, as we only support the global version of the game in here.

night cloak Oct 21, 2020, 2:36 PM

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Livik is permanent map ? Or limited

cobalt spear Oct 21, 2020, 2:36 PM

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Y ain't I getting reply???

olive dove Oct 21, 2020, 2:37 PM

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@cobalt spear how can i help you?

cobalt spear Oct 21, 2020, 2:37 PM

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I already mentioned above@olive dove

olive dove Oct 21, 2020, 2:37 PM

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Livik is permanent map ? Or limited
@night cloak what do you mean by limited?

night cloak Oct 21, 2020, 2:38 PM

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@olive dove time limited pubgm_hidethepain

olive dove Oct 21, 2020, 2:38 PM

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@cobalt spear i see, please refer to the pinned msgs in this channel, so you can find an answer.

cobalt spear Oct 21, 2020, 2:38 PM

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It's been already 4 complete days !! What the heck is wrong with pubg mobile ! Without correcting any bugs and issues with bonus challenge

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When am i going to get my UC back?

olive dove Oct 21, 2020, 2:39 PM

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@cobalt spear
I understand your furstration,but please remain patient tell you reedem your UC.

cobalt spear Oct 21, 2020, 2:41 PM

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@olive dove i already reedemed bro . But it's not reflecting in my account! That's the problem.

olive dove Oct 21, 2020, 2:41 PM

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@night cloak
Livik is one of the main maps in the classic mode, if any changes happen regarding it will be surely announced through our official platforms.

night cloak Oct 21, 2020, 2:41 PM

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👍

olive dove Oct 21, 2020, 2:42 PM

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@cobalt spear i understand, thats why i asked you to check the pinned msgs.

Here:
The players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.

cobalt spear Oct 21, 2020, 2:44 PM

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Ok I'll wait one more day for you!🤐

gilded tendon Oct 21, 2020, 2:51 PM

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Hi guys, Hope you are all fine , well i have a question if you can help me

onyx dagger Oct 21, 2020, 2:52 PM

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Yes? @gilded tendon

gilded tendon Oct 21, 2020, 2:53 PM

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@onyx dagger i'm asking admins bro, thank's for your help

bold socket Oct 21, 2020, 2:53 PM

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i need help

storm flumeBOT Oct 21, 2020, 2:53 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @bold socket. Remember to read through #faq before asking questions in the support channels.

olive dove Oct 21, 2020, 2:53 PM

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Sure. How can i help?

gilded tendon Oct 21, 2020, 2:55 PM

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@spring zephyr My account in pubg mobile is on vietnam version , so can they change my account to global version ? because i face a lot of problems with my account.

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@olive dove Thank's

night cloak Oct 21, 2020, 2:55 PM

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@gilded tendon unfortunately you can't switch it back after

harsh quest Oct 21, 2020, 2:56 PM

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Is this was an easter egg? Or something new on pubgm soon?

📎 Screenshot_2020-10-21-21-55-32-648_com.tencent.ig.jpg

night cloak Oct 21, 2020, 2:57 PM

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@harsh quest it is all || according to plan ||

gilded tendon Oct 21, 2020, 2:57 PM

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@night cloak switch what ? i want to change it to the global version, please don't talk if you don't know

red shore Oct 21, 2020, 2:58 PM

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@polar marsh why my profile picture is Blur? Gamil and Facebook photo.

📎 Screenshot_20201021-154334.jpg

olive dove Oct 21, 2020, 2:58 PM

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@gilded tendon you cant change or switch your vitnamese acccount to the global version.

night cloak Oct 21, 2020, 2:58 PM

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@gilded tendon it is written in faq, sir. If you switch your account 'version' from global yo vitnamese/korean you won't be able to reverse it.

gilded tendon Oct 21, 2020, 2:59 PM

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@night cloak i have never changed my account from global to an other version , at first was vietnamese

red shore Oct 21, 2020, 2:59 PM

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My account is global

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you can check My account 5190816005

gilded tendon Oct 21, 2020, 3:00 PM

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@woven atlas i didn't changed it from global to an other version , at first is vietnamese and i want to change it to global.

night cloak Oct 21, 2020, 3:01 PM

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I will wait nacht to answer this, couldn't find your condition in faqs. ThinkO_O

olive dove Oct 21, 2020, 3:02 PM

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@gilded tendon
I responded to your question i guess, please do not repeat yourself.

gilded tendon Oct 21, 2020, 3:02 PM

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@night cloak he will not answer he is just reading

atomic vortex Oct 21, 2020, 3:02 PM

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Guys

gilded tendon Oct 21, 2020, 3:03 PM

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@olive dove repeat myself what's that ? LOL , i'm talking to yato please stay away

polar marshBOT Oct 21, 2020, 3:03 PM

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@atomic vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive dove Oct 21, 2020, 3:03 PM

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@gilded tendon you can move your disccusion with other server members to #chat

storm flumeBOT Oct 21, 2020, 3:05 PM

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Please do not use languages other than English, @gilded tendon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

night cloak Oct 21, 2020, 3:05 PM

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It seems the same thing applies to your condition. I am sorry to tell you this @gilded tendon

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?

storm flumeBOT Oct 21, 2020, 3:06 PM

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Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak Oct 21, 2020, 3:06 PM

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I didn't get this event yet .. house of horror

storm flumeBOT Oct 21, 2020, 3:07 PM

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Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

olive dove Oct 21, 2020, 3:10 PM

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@gilded tendon noted, thank you.

night cloak Oct 21, 2020, 3:22 PM

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Whats the 10mb update about?

sick shale Oct 21, 2020, 3:22 PM

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Bug fixes & performance improvements

night cloak Oct 21, 2020, 3:24 PM

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wort game even just think about money no support

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and turkeys are partner with pubg and they are doing what they want

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because only money

glacial nova Oct 21, 2020, 3:25 PM

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سلام عليكم

storm flumeBOT Oct 21, 2020, 3:25 PM

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Please do not use languages other than English, @glacial nova. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

elfin canopy Oct 21, 2020, 3:25 PM

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You were already answered by a staff member regarding your query, @gilded tendon, please do not repeat your queries which were already answered.

Also, if we see you behaving disrespectfully towards a staff member who's assisting you with your query, strict moderation action will be taken against you.

PS: Use English in this server.

night cloak Oct 21, 2020, 3:25 PM

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@lime juniper dont give support just make new skins to earn money

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@night cloak could you elaborate?

elfin canopy Oct 21, 2020, 3:26 PM

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Use #old and no need to mention community team for it, they read that channel on regular basis, @night cloak.

night cloak Oct 21, 2020, 3:26 PM

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If you have any suggestions please use #old to do so

elfin canopy Oct 21, 2020, 3:26 PM

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amiajoketou

night cloak Oct 21, 2020, 3:27 PM

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Wow haha sorry mr mav

stone atlas Oct 21, 2020, 3:27 PM

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guys how to get 90 fps again ?

vagrant forum Oct 21, 2020, 3:27 PM

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Which device do you have, @stone atlas?

stone atlas Oct 21, 2020, 3:27 PM

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emulator

storm flumeBOT Oct 21, 2020, 3:27 PM

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You can now access #emulator-chat and #emulator-support, @stone atlas. Revert this at any time by sending .emulator in #481204134859505684.

stone atlas Oct 21, 2020, 3:28 PM

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no one help me there

night cloak Oct 21, 2020, 3:30 PM

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P

paper coral Oct 21, 2020, 3:33 PM

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Bro there is a new bug, this happens only on tdm not in classic,... When im in match making with my friends the app does not repond and exits automatically

Pls tell me a solution or solve this problem as soon as possible...

storm flumeBOT Oct 21, 2020, 3:35 PM

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Please refer to subpoint 4.7 in #faq for further information, @paper coral. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

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Use of unauthorized third-party software or methods, @runic musk, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak Oct 21, 2020, 3:44 PM

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hello, can anyone help me? someone broke my pubg account and linked his email to my account, does anyone know how i can unlink the email?

raven flume Oct 21, 2020, 3:49 PM

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Ipad 8th Generation Pubg does not enter the game, I have to go in and out, is there a solution?

sick shale Oct 21, 2020, 3:51 PM

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@runic musk Yes it is, read the previous message from @storm flume

storm flumeBOT Oct 21, 2020, 3:51 PM

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You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

runic musk Oct 21, 2020, 3:53 PM

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@runic musk Yes it is, read the previous message from @storm flume
@sick shale Yes i did thanks!

polar marshBOT Oct 21, 2020, 3:54 PM

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@drowsy ermine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 21, 2020, 3:54 PM

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When are they going to fix the MK 14 GLITCH

woven atlas Oct 21, 2020, 3:55 PM

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@night cloak #old

storm flumeBOT Oct 21, 2020, 3:58 PM

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Use of unauthorized third-party software or methods, @buoyant needle, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak Oct 21, 2020, 3:59 PM

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@woven atlas uh im pretty sure im not reporting a bug the devs already know about im asking when they will ficlx it

wind bobcat Oct 21, 2020, 3:59 PM

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esp hacker pls ban

📎 Screenshot_20201021-205350_PUBG_MOBILE.jpg

storm flumeBOT Oct 21, 2020, 3:59 PM

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Hello, @wind bobcat!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sick shale Oct 21, 2020, 4:01 PM

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@buoyant needle It violates PUBGM's terms of service, can you please stop talking about it in this channel atleast

sacred veldt Oct 21, 2020, 4:04 PM

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When bonus challenge will be released

storm flumeBOT Oct 21, 2020, 4:05 PM

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Please refer to this channel's pinned messages for further information, @sacred veldt:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

strange knot Oct 21, 2020, 4:29 PM

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Why can't I teamup with my friends?

sick shale Oct 21, 2020, 4:30 PM

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Different versions, update the game

strange knot Oct 21, 2020, 4:30 PM

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Yeah but I didn't get the update yet.

lofty trench Oct 21, 2020, 4:31 PM

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Account has been logined to the newer version u cannot login to older version how to clear this

strange knot Oct 21, 2020, 4:31 PM

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I have been waiting since morning 13 hours already -_-

lofty trench Oct 21, 2020, 4:31 PM

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📎 Screenshot_2020-10-21-21-44-40-811_com.tencent.ig.jpg

west carbon Oct 21, 2020, 4:31 PM

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Hello

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📎 Screenshot_2020-10-21-14-46-47-046_com.tencent.ig.jpg

polar marshBOT Oct 21, 2020, 4:32 PM

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@west carbon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

strange knot Oct 21, 2020, 4:33 PM

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@lofty trench bro your version is too old now. You cant play that version anymore. you have to update the game to the latest version.

storm flumeBOT Oct 21, 2020, 4:33 PM

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You can contact the customer service via the game settings, @lofty trench. Refer to subpoint 5.3 in #faq for further instructions.

strange knot Oct 21, 2020, 4:34 PM

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@sick shale can you pls help with my problem?

sick shale Oct 21, 2020, 4:35 PM

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@strange knot Have you tried to reinstall the game?

wooden rover Oct 21, 2020, 4:35 PM

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Today update what improve

sick shale Oct 21, 2020, 4:35 PM

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@wooden rover Bug fixes and performance improvements

strange knot Oct 21, 2020, 4:36 PM

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@sick shale nope just waiting for the update to come.

sick shale Oct 21, 2020, 4:41 PM

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@night cloak this is something different, they should contact customer service to solve that issue.

night cloak Oct 21, 2020, 4:42 PM

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@sick shale oh my bad. my humor got me this time. i will read more carefully.

sick shale Oct 21, 2020, 4:43 PM

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@strange knot Try to do a routine repair, it may fix your issue

errant jasper Oct 21, 2020, 4:43 PM

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Some one hacked my facebook account and unlinked my facebook account from pubg then he linked his tweeter
My account is linked with gmail but I cant log in help
Id:594609926
Name: larbikamcha
Gmail: larbikamcha97@gmail.com
😩 😫

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📎 Screenshot_20201020-232855_PUBG_MOBILE.jpg

polar marshBOT Oct 21, 2020, 4:44 PM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Oct 21, 2020, 4:44 PM

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You can contact the customer service via the game settings, @errant jasper. Refer to subpoint 5.3 in #faq for further instructions.

sick shale Oct 21, 2020, 4:45 PM

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@errant jasper You can follow this

📎 example.webp

errant jasper Oct 21, 2020, 4:47 PM

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@sick shale
Idont have 2 defrent social media and i cant log in by email

📎 Screenshot_20201020-232855_PUBG_MOBILE.jpg

storm flumeBOT Oct 21, 2020, 4:48 PM

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Please refer to subpoint 2.8 in #faq for further information, @errant jasper. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

turbid mango Oct 21, 2020, 4:50 PM

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pubg mobile new change after 10.23 md update hidden secret in game ...

summer walrus Oct 21, 2020, 4:51 PM

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Hello i want to ask
If i use gfx tool to upgrade my fps. I will be banned or no

storm flumeBOT Oct 21, 2020, 4:51 PM

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Use of unauthorized third-party software or methods, @summer walrus, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

errant jasper Oct 21, 2020, 4:51 PM

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But why Icant log in using my email help it is linked with my account

night cloak Oct 21, 2020, 4:52 PM

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@errant jasper is your gmail scyned on your phone?

errant jasper Oct 21, 2020, 4:52 PM

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@night cloak
Yes

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@night cloak

📎 Screenshot_20201020-232912_PUBG_MOBILE.jpg

sick shale Oct 21, 2020, 4:53 PM

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@errant jasper Did you use VPN to get login in with email feature?

night cloak Oct 21, 2020, 4:53 PM

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are you recieveing any verification codes on your gmail? @errant jasper

errant jasper Oct 21, 2020, 4:54 PM

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@sick shale
I tried with and without vpn

digital storm Oct 21, 2020, 4:55 PM

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Hi, is there a way to report a Facebook Gaming streamer for hacking on live?

errant jasper Oct 21, 2020, 4:55 PM

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@night cloak
No

sick shale Oct 21, 2020, 4:55 PM

#

@summer walrus Modifying game files is against terms of services, so yes

#

@digital storm You can report them to Facebook

night cloak Oct 21, 2020, 4:56 PM

#

@errant jasper check carefully and open spam too, it could be there

sick shale Oct 21, 2020, 4:57 PM

#

@errant jasper I mean did you use VPN before linking your Email?

strong shale Oct 21, 2020, 4:57 PM

#

@polar marsh @error404You have buffed m762 iron sight recently and I noticed every m762 skin didn't receive the buff , Example which I'm facing right now. Season 6 royal pass m762 chicken m762 didn't receive a iron sight buff . The iron sight of this m762 skin is still the same . Second spectator bug . If you spectate your teammates , enemy isn't spawning and bullet symbols are not showing for spectators

#

@sick shale are you a official employee of pubg mobile ? If yes , can I get reply for my previous message

sick shale Oct 21, 2020, 4:58 PM

#

@strong shale Can you report the issue in #old with screenshots or video. And don't forget to include the following details:
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

strong shale Oct 21, 2020, 4:59 PM

#

@rebel private or public ?

summer walrus Oct 21, 2020, 4:59 PM

#

Is there any method to reduce the lag in the phone

sick shale Oct 21, 2020, 4:59 PM

#

@strong shale In #old

strong shale Oct 21, 2020, 4:59 PM

#

Where should I send screenshot ?

#

Are you a official employee ? Please answer

storm flumeBOT Oct 21, 2020, 5:00 PM

#

Please refer to subpoint 4.9 in #faq for further information, @summer walrus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sick shale Oct 21, 2020, 5:01 PM

#

@strong shale I can forward the issue to the team, please report it in #old and we'll look into it

gaunt wagon Oct 21, 2020, 5:01 PM

#

@sick shale check dm my friend

sick shale Oct 21, 2020, 5:01 PM

#

Are you a official employee ? Please answer
@strong shale Refer to this: #questions message

summer walrus Oct 21, 2020, 5:02 PM

#

Can i get uc without shop in pubg mobile korea

errant jasper Oct 21, 2020, 5:03 PM

#

@sick shale
No Ididn't use vpn before linking it

sick shale Oct 21, 2020, 5:03 PM

#

@errant jasper Contact customer service from login screen and state your issue there

#

@summer walrus

storm flumeBOT Oct 21, 2020, 5:04 PM

#

We provide support only for the global English version of PUBG MOBILE here.

errant jasper Oct 21, 2020, 5:04 PM

#

@sick shale I did contact them but they didn't help

feral leaf Oct 21, 2020, 5:09 PM

#

i have completed these Yesterday But They are not refreshing today Why?

📎 Snapshot_20201021213820.png

night cloak Oct 21, 2020, 5:10 PM

#

@summer walrus if you are asking if there is a way to get uc without paying a penny, then unfortunately Imay answer with "no".but i can recommend buying the royal pass, it is a passive way to get uc while playing the game and having fun.

sick shale Oct 21, 2020, 5:11 PM

#

@feral leaf These are not daily missions

sharp onyx Oct 21, 2020, 5:12 PM

#

It says "daily" in the description though

sick shale Oct 21, 2020, 5:13 PM

#

Yes, because there are daily missions in other sections as you can see in the screenshot

feral leaf Oct 21, 2020, 5:13 PM

#

So i think it is a bug ?

digital storm Oct 21, 2020, 5:14 PM

#

That’s so disgusting..

📎 image0.png

sharp onyx Oct 21, 2020, 5:14 PM

#

It says "complete matches in classic mode daily" and in the event list on the right this is the only one with the name "classic mode"

storm flumeBOT Oct 21, 2020, 5:15 PM

#

Hello, @digital storm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

feral leaf Oct 21, 2020, 5:16 PM

#

But see the Redeem Section ... If they are not coming Daily then we cant redeem anything

📎 Snapshot_20201021221532.png

night cloak Oct 21, 2020, 5:16 PM

#

@celest shadow my friend got scammed , what he can do to get back his a account ! thank you.

sick shale Oct 21, 2020, 5:19 PM

#

@feral leaf There will be missions/rewards until 1st of September

polar marshBOT Oct 21, 2020, 5:19 PM

#

@nocturne gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow Oct 21, 2020, 5:19 PM

#

@night cloak, scammed?

night cloak Oct 21, 2020, 5:19 PM

#

@celest shadow hacked i mean !

celest shadow Oct 21, 2020, 5:20 PM

#

You should contact our customer service for further assistance in this regard, @night cloak, and the customer service of your social media and/or e-mail account in question. Please refer to subpoint 2.8 and 5.3 in #faq for further instructions.

storm flumeBOT Oct 21, 2020, 5:21 PM

#

Hello, @summer walrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

celest shadow Oct 21, 2020, 5:21 PM

#

May I ask where do they live stream, @summer walrus?

summer walrus Oct 21, 2020, 5:22 PM

#

@celest shadow in many live plateform like facebook

feral leaf Oct 21, 2020, 5:22 PM

#

@feral leaf There will be missions/rewards until 1st of September
@sick shaleBut when will they reset?i completed all yesterday and they are not refreshed today,.,..

celest shadow Oct 21, 2020, 5:23 PM

#

Please report them to Facebook, @summer walrus.

sick shale Oct 21, 2020, 5:25 PM

#

@feral leaf Keep checking the event missions, some of them are not daily missions so it won't refresh. However it's not always guaranteed to get all the rewards from events, so redeem the items you really want first...

odd anvil Oct 21, 2020, 5:29 PM

#

@sick shale i didn't get the latest security patch plz help me

sick shale Oct 21, 2020, 5:30 PM

#

Try to do a routine repair

odd anvil Oct 21, 2020, 5:30 PM

#

Ok

#

And one more thing i forgot to ask you i redeemed my bonus points in bonous challenge section and i don't get my uc

storm flumeBOT Oct 21, 2020, 5:31 PM

#

You can contact the customer service via the game settings, @odd anvil. Refer to subpoint 5.3 in #faq for further instructions.

last ore Oct 21, 2020, 5:34 PM

#

Fix mix server problems

night cloak Oct 21, 2020, 5:35 PM

#

@last ore can you elaborate?

last ore Oct 21, 2020, 5:36 PM

#

In asia servers we're getting players of middle east and europe servers

thorn pasture Oct 21, 2020, 5:38 PM

#

What IS this

dim gulch Oct 21, 2020, 5:38 PM

#

hey @polar marsh you could do some option to unlink the email link, like that option to unlink the google or facebook acess

night cloak Oct 21, 2020, 5:39 PM

#

@dim gulch, please use #old for game suggestions.

dim gulch Oct 21, 2020, 5:40 PM

#

already do this ❤️

thorn pasture Oct 21, 2020, 5:42 PM

#

Pls help what is this

📎 Screenshot_20201021_183254_com.tencent.ig.jpg

quick folio Oct 21, 2020, 5:43 PM

#

I need arabic support

night cloak Oct 21, 2020, 5:44 PM

#

@thorn pasture, sorry for the delay I was getting an answer. It’s sneak peaks for an up coming update!

#

@quick folio, Refer to subpoint 3.1 in #735483472432594994 for regional communities.

quick folio Oct 21, 2020, 5:45 PM

#

Where

thorn pasture Oct 21, 2020, 5:45 PM

#

@night cloak thx

ocean cairn Oct 21, 2020, 5:48 PM

#

51226957919 This guy is a cheater

#

Plz report him

thorn pasture Oct 21, 2020, 5:49 PM

#

@ocean cairn ok

storm flumeBOT Oct 21, 2020, 5:50 PM

#

Hello, @ocean cairn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak Oct 21, 2020, 5:50 PM

#

@quick folio, would you like me to send you the server link instead?

errant jasper Oct 21, 2020, 5:50 PM

#

Why I'm not reciving the verify code when I log in with email?

📎 Screenshot_20201020-232912_PUBG_MOBILE.jpg

night cloak Oct 21, 2020, 5:51 PM

#

@errant jasper, that is because the email/phone number login feature is still in beta and needs some reworking. Feel free to share your feedback in #old, in the mean time use other social media’s connected if possible.

errant jasper Oct 21, 2020, 5:52 PM

#

@night cloak Ican't use other social media some one hacked my fb account

storm flumeBOT Oct 21, 2020, 5:53 PM

#

Please refer to subpoint 2.8 in #faq for further information, @errant jasper. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rich locust Oct 21, 2020, 6:05 PM

#

I can’t be able to get the verification code please help

📎 image0.png

#

I also tried #faq 4.6

#

But no use

ocean cairn Oct 21, 2020, 6:06 PM

#

📎 Screenshot_2020-10-21-23-35-47-44_dac7cc7571c39b392df64923967cf7da.jpg

#

Thanks Pubg Mobile

night cloak Oct 21, 2020, 6:07 PM

#

PubgmSmart pubgm_like

#

@ocean cairn, feel free to give your thanks in #old would be very much appreciated.

#

@rich locust, that is because the email/phone number login feature is still in beta and needs some reworking. Feel free to share your feedback in #old, in the mean time use other social media’s connected if possible.

grand shell Oct 21, 2020, 6:15 PM

#

5229041939 pleace report hackers

storm flumeBOT Oct 21, 2020, 6:16 PM

#

Hello, @grand shell!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

rich locust Oct 21, 2020, 6:19 PM

#

@night cloak i m not able to send mssge in #old

#

Till 5hours I can’t send any mssged

night cloak Oct 21, 2020, 6:27 PM

#

No need to you’ve already reported the issue, @rich locust. You can long press your message and edit it if you’d like to add more to your report.

olive rivet Oct 21, 2020, 6:32 PM

#

Hello, do you know were could i find the new UC simbol in png and High quality?

night cloak Oct 21, 2020, 6:57 PM

#

@olive rivet, sorry for the delay I remember someone sharing it previously. Can I get back yo you?

little surge Oct 21, 2020, 7:00 PM

#

📎 video0.mov 📎 image1.png

storm flumeBOT Oct 21, 2020, 7:01 PM

#

Hello, @little surge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

quick folio Oct 21, 2020, 7:01 PM

#

@night cloak yes please

polar marshBOT Oct 21, 2020, 7:03 PM

#

@tardy gate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive rivet Oct 21, 2020, 7:11 PM

#

@olive rivet, sorry for the delay I remember someone sharing it previously. Can I get back yo you?
@night cloak sure

celest shadow Oct 21, 2020, 7:17 PM

#

Hello, do you know were could i find the new UC simbol in png and High quality?
Hello, @olive rivet. This should be a high resolution and transparent background image of what you have requested.

📎 768209583050719232.png

olive rivet Oct 21, 2020, 7:18 PM

#

Thx

#

It isn't in a high resolution :/

loud swallow Oct 21, 2020, 7:21 PM

#

Pubg iOS beta link pls

olive dove Oct 21, 2020, 7:23 PM

#

@olive rivet check this:
#discord message

polar marshBOT Oct 21, 2020, 7:29 PM

#

@carmine carbon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 21, 2020, 7:33 PM

#

@mellow cobalt, all depends on the type of ban but yes it’s generally a tier reset then the duration of a ban goes by there violation so for cheats it’s usually 10 years and a tier reset.

upbeat cloud Oct 21, 2020, 7:36 PM

#

@night cloak can oneplus nord run extreme frame rate

#

??

#

@night cloak can oneplus nord handle extreme FPS?

harsh siren Oct 21, 2020, 7:39 PM

#

Hello. I wrote to the customer service to return my account from the Vietnamese version to the world through an error and they told me that they will look at the matter and it has not yet been answered. What should I do?

celest shadow Oct 21, 2020, 7:39 PM

#

That would depend on your device's processor, @upbeat cloud. Unfortunately, that is something I am unable to answer. Please check online or YouTube for reviews on the device.

upbeat cloud Oct 21, 2020, 7:40 PM

#

Ok

sand path Oct 21, 2020, 7:40 PM

#

@harsh siren it is not possible.

upbeat cloud Oct 21, 2020, 7:41 PM

#

@harsh siren they will take some days till wait

errant jasper Oct 21, 2020, 7:42 PM

#

Hey would you provide me with the name of the social media twitter in my pubg account
I want to sue the account holder for stealing my account

My id is : 594609926

harsh siren Oct 21, 2020, 7:42 PM

#

I have been waiting for more than ten days

#

@upbeat cloud I have been waiting for more than ten days

upbeat cloud Oct 21, 2020, 7:43 PM

#

@harsh siren i think its impossible that they will give your ACC back

night cloak Oct 21, 2020, 7:44 PM

#

@mellow cobalt, you received a 10 year ban?

#

@errant jasper, no we cannot.

mellow cobalt Oct 21, 2020, 7:45 PM

#

It said i did but i dont kn the reason i just logged on to collect rewards after just logging of like 2hours agpo.

storm flumeBOT Oct 21, 2020, 7:45 PM

#

Please refer to subpoint 2.9 in #faq for further information, @harsh siren. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT Oct 21, 2020, 7:45 PM

#

@mellow cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

errant jasper Oct 21, 2020, 7:46 PM

#

@night cloak
How can I know who is the hacker because he have my fb account
Icould't take it back because he deleted it

patent hornet Oct 21, 2020, 7:46 PM

#

Is there any one can help me ?

night cloak Oct 21, 2020, 7:46 PM

#

Are they asking for a name, @errant jasper?

storm flumeBOT Oct 21, 2020, 7:46 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @patent hornet. Remember to read through #faq before asking questions in the support channels.

patent hornet Oct 21, 2020, 7:47 PM

#

My pubg account has been hacked uland m unable to get it back.

errant jasper Oct 21, 2020, 7:48 PM

#

@night cloak
The police trying to know him but it's impossibe with the account deleted
The onley way is to know his linked in pubg account I mean his twitter account

night cloak Oct 21, 2020, 7:49 PM

#

@errant jasper, you should contact in-game support for such matters.

storm flumeBOT Oct 21, 2020, 7:49 PM

#

You can contact the customer service via the game settings, @errant jasper. Refer to subpoint 5.3 in #faq for further instructions.

marsh sandal Oct 21, 2020, 7:49 PM

#

hello i cant install google play game it stays at "0.0 initializing" can anyone help

night cloak Oct 21, 2020, 7:50 PM

#

hello, @patent hornet. Can you still access your PUBG MOBILE account?

patent hornet Oct 21, 2020, 7:50 PM

#

@viasy no i cant the hacked disable my social media account

storm flumeBOT Oct 21, 2020, 7:51 PM

#

You can contact the customer service via the game settings, @patent hornet. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Oct 21, 2020, 7:51 PM

#

Unfortunately we cannot assist with account related issues, please try contact in-game support.

patent hornet Oct 21, 2020, 7:52 PM

#

I trying but customer support getting error

#

📎 Screenshot_20201022-012246705.jpg

vagrant forum Oct 21, 2020, 7:53 PM

#

White something more than just 'account hacked'

patent hornet Oct 21, 2020, 7:53 PM

#

I try everything

#

But still getting error

marsh sandal Oct 21, 2020, 7:56 PM

#

its been initializing for hours

📎 unknown.png

#

please help i run a internet cafe so its important.

#

📎 Diagnostic_Results_of_Gameloop.zip

polar marshBOT Oct 21, 2020, 8:00 PM

#

@dusty iron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Oct 21, 2020, 8:00 PM

#

You can now access #emulator-chat and #emulator-support, @marsh sandal. Revert this at any time by sending .emulator in #481204134859505684.

onyx dagger Oct 21, 2020, 8:03 PM

#

Try restarting the game and then try stating the issue there. @patent hornet

drowsy sun Oct 21, 2020, 8:11 PM

#

Hi

bleak oar Oct 21, 2020, 8:11 PM

#

invite link

drowsy sun Oct 21, 2020, 8:12 PM

#

I need help with my account

marsh kraken Oct 21, 2020, 8:12 PM

#

@drowsy sun can you state your issue briefly

drowsy sun Oct 21, 2020, 8:12 PM

#

I want to diconnect my number in my account

marsh kraken Oct 21, 2020, 8:12 PM

#

@bleak oar which invite link do you require?

#

@drowsy sun refer to 5.3 in #faq

bleak oar Oct 21, 2020, 8:13 PM

#

i want to invite friend to here

marsh kraken Oct 21, 2020, 8:13 PM

#

@bleak oar pls wait a minute

bleak oar Oct 21, 2020, 8:13 PM

#

ok

marsh kraken Oct 21, 2020, 8:14 PM

#

@bleak oar I dmed you the link as I can't post the link here

storm flumeBOT Oct 21, 2020, 8:14 PM

#

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

olive dove Oct 21, 2020, 8:14 PM

#

Here @bleak oar

bleak oar Oct 21, 2020, 8:15 PM

#

thanks

eager granite Oct 21, 2020, 8:16 PM

#

Help

#

Uc redeem error

marsh kraken Oct 21, 2020, 8:18 PM

#

We would like to inform you that the Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions to make our players experience a great gaming environment. We request you to please be patient and stay tuned to the game as it will be available soon.

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.
@eager granite

#

Refer to this message

ripe marten Oct 21, 2020, 8:31 PM

#

#emulator

marsh kraken Oct 21, 2020, 8:31 PM

#

@ripe marten how may i help you?

storm flumeBOT Oct 21, 2020, 8:32 PM

#

You can now access #emulator-chat and #emulator-support, @ripe marten. Revert this at any time by sending .emulator in #481204134859505684.

molten turtle Oct 21, 2020, 8:36 PM

#

I redeem 5000 thousands battle coin but not receive any uc. Date 1 September 2020

thorn glacier Oct 21, 2020, 8:36 PM

#

Refer to this message
@marsh kraken
Any idea on how long it will take?

marsh kraken Oct 21, 2020, 8:37 PM

#

We would like to inform you that the Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions to make our players experience a great gaming environment. We request you to please be patient and stay tuned to the game as it will be available soon.

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.
@molten turtle

#

@thorn glacier Nope, just have patience

thorn glacier Oct 21, 2020, 8:38 PM

#

@marsh kraken
We cannot do anything else lmao. Thanks :)

marsh kraken Oct 21, 2020, 8:39 PM

#

Welcome, Have a nice day/night ahead

thorn glacier Oct 21, 2020, 8:39 PM

#

You too. @marsh kraken

ripe marten Oct 21, 2020, 8:40 PM

#

My account was still

marsh kraken Oct 21, 2020, 8:40 PM

#

@ripe marten how may I help you?

#

pls state your issue first

molten turtle Oct 21, 2020, 8:41 PM

#

I redeem 5000 thousands battle coin but not receive any uc. Date 1 September 2020
I'D
5656653719

marsh kraken Oct 21, 2020, 8:42 PM

#

@molten turtle pls check the message above that you were mentioned in

ripe marten Oct 21, 2020, 8:44 PM

#

I reported this problem to pubg they ask me for vouchers and I give everything and they do not say anything else.

storm flumeBOT Oct 21, 2020, 8:44 PM

#

Please refer to this channel's pinned messages for further information, @molten turtle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak Oct 21, 2020, 8:53 PM

#

i beg you help me my account has been banned for 10 years because the anti cheat system detected something, while i have never installed any hack or malware in my ipad, and i have records of my parts which prove that I do not play with a hack, I may contact the service, but unfortunately he believes in this system I believe that is why they do not want to check my case, so if someone here can help me just have someone in pubg check my file by hand, and you will see that i am not using anything, please help me, it makes me sick this kind of thing, i can't stand anymore this situation, i haven't doanything so why i deserve this? while hundreds of cheaters are not banned, thanks in advance for the person who will help me, I swear you will see after verification that I am innocent.

onyx dagger Oct 21, 2020, 8:53 PM

#

Please refer to #faq 2.12, @night cloak.

molten turtle Oct 21, 2020, 8:53 PM

#

📎 Screenshot_2020-10-21-09-49-29-12.jpg

polar marshBOT Oct 21, 2020, 8:53 PM

#

@molten turtle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 21, 2020, 8:56 PM

#

@onyx dagger i know but i need help, maybe someone can understand my situation here and check

onyx dagger Oct 21, 2020, 8:56 PM

#

File Claim. @night cloak

night cloak Oct 21, 2020, 8:57 PM

#

@onyx dagger i do it but the receive the same thing

#

@onyx dagger nobody play with my account and my account is secure, and i dont play with hack, how its possible

polar marshBOT Oct 21, 2020, 8:57 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 21, 2020, 8:58 PM

#

Hi pubg,when a new premium create comes out

olive dove Oct 21, 2020, 9:00 PM

#

No Estimated time announced, but it should come out after the custom crates event ends.

night cloak Oct 21, 2020, 9:00 PM

#

Ok,thx😁❤️

nimble ferry Oct 21, 2020, 9:08 PM

#

Hello, any admins here? I need support please as soon as possible

onyx dagger Oct 21, 2020, 9:10 PM

#

Feel free to state your issue here.

idle frigate Oct 21, 2020, 9:15 PM

#

That doesn’t help at all

onyx dagger Oct 21, 2020, 9:18 PM

#

?? @idle frigate

olive dove Oct 21, 2020, 9:24 PM

#

@idle frigate how can i help you?

ocean bone Oct 21, 2020, 9:27 PM

#

Hello pubg admin i have some problem in rating points and often getting lower points than my teammates who get more even though they survive with me the same and are high in tier pls resolve this issue

#

@polar marsh plss reply

onyx dagger Oct 21, 2020, 9:27 PM

#

Probably they have more kills than you. @ocean bone

#

And more damage dealt to the enemies.

ocean bone Oct 21, 2020, 9:28 PM

#

Nope i had the highest damage and same kills

#

My rate protection card got used

#

But they all got atleast +5

onyx dagger Oct 21, 2020, 9:32 PM

#

Are you sure about it? @ocean bone

idle frigate Oct 21, 2020, 9:33 PM

#

@olive dove i don’t need help just making a comment

ocean bone Oct 21, 2020, 9:33 PM

#

See up my card was used

#

But the upper two of them with same timing of mine got +5

olive dove Oct 21, 2020, 9:35 PM

#

@ocean bone
I can see that your survival time is 10.1 mins, it does not matter how high your squad has been ranked in the game if you died early.
The tier protection get activated even for -1 points.

ocean bone Oct 21, 2020, 9:35 PM

#

@polar marsh pls see

olive dove Oct 21, 2020, 9:36 PM

#

@ocean bone you are mentioning a bot, it won't answer you 👍

ocean bone Oct 21, 2020, 9:36 PM

#

With 1 sec diff upper one of my tier how i may be getting a -1 and he got a +5

#

Tats my doubt

#

@olive dove oh thanks

olive dove Oct 21, 2020, 9:38 PM

#

@elfin sinew how can i help you?

rich locust Oct 21, 2020, 9:39 PM

#

Someone hacked my id so how could i keep it secure?

#

He hacked but he didn’t change the password its logged in on his device

#

What should i do please help me

void hemlock Oct 21, 2020, 9:41 PM

#

Anyone face one tap glitch? 😣

storm flumeBOT Oct 21, 2020, 9:43 PM

#

You can contact the customer service via the game settings, @rich locust. Refer to subpoint 5.3 in #faq for further instructions.

#

Hello, @void hemlock!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

rich locust Oct 21, 2020, 9:45 PM

#

@storm flume i m not talking about discord i m talking about my pubg account

onyx dagger Oct 21, 2020, 9:45 PM

#

Also, if your social media (which is linked to the Game account) is hacked, Kindly change the password of it as soon as possible.@rich locust

rich locust Oct 21, 2020, 9:46 PM

#

But i faced 2 times server problem glitch like if i log out from my account then till 2 days i m not getting the verification code to log in of gmail.

olive dove Oct 21, 2020, 9:49 PM

#

@rich locust
That is why we advise you to contact the in-game customer support so they can look at your account and provide you with more accurate assistance.

rich locust Oct 21, 2020, 9:49 PM

#

In game??

storm flumeBOT Oct 21, 2020, 9:50 PM

#

Please refer to subpoint 5.3 in #faq for further information, @rich locust. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

eternal pulsar Oct 21, 2020, 9:54 PM

#

help me

storm flumeBOT Oct 21, 2020, 9:55 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @eternal pulsar. Remember to read through #faq before asking questions in the support channels.

eternal pulsar Oct 21, 2020, 9:55 PM

#

I want to talk to anything in charge of customer service

#

I cannot log into my account

onyx dagger Oct 21, 2020, 10:21 PM

#

You can contact the customer Service via the in-game settings, @eternal pulsar.

thin halo Oct 21, 2020, 10:22 PM

#

@carmine arch Is your account suspended?

storm flumeBOT Oct 21, 2020, 10:22 PM

#

Please contact the customer service via the in-game settings for further assistance, @nimble ferry.

carmine arch Oct 21, 2020, 10:23 PM

#

@thin halo Yes, a thief did it so I couldn't get in

thin halo Oct 21, 2020, 10:24 PM

#

Is your account banned for 10 years? @carmine arch

night cloak Oct 21, 2020, 10:24 PM

#

Hi

#

I need some help

#

Some one hacked my account

onyx dagger Oct 21, 2020, 10:27 PM

#

Is your Social Media account (The one which is linked with your Game account) Hacked? @night cloak

thin halo Oct 21, 2020, 10:27 PM

#

@carmine arch What do you mean by that?

night cloak Oct 21, 2020, 10:28 PM

#

Yah I think

onyx dagger Oct 21, 2020, 10:28 PM

#

Please refer to #faq 2.8, @night cloak.

carmine arch Oct 21, 2020, 10:29 PM

#

@thin halo I want to unlink Twitter. There is a thief logging into my account

storm flumeBOT Oct 21, 2020, 10:30 PM

#

Please contact the customer service via the in-game settings for further assistance, @carmine arch.

night cloak Oct 21, 2020, 10:31 PM

#

How

#

How I don’t know

carmine arch Oct 21, 2020, 10:31 PM

#

Customer service wasn't helped. I just want to play comfortably and want to disable Twitter. Please understand

onyx dagger Oct 21, 2020, 10:31 PM

#

Click on -> #faq.
Scroll up until you find point 2.8

#

@night cloak ^

night cloak Oct 21, 2020, 10:32 PM

#

How

eternal pulsar Oct 21, 2020, 10:32 PM

#

I think there is no point in trying my account has been closed and no one is helping me I regret that I am playing this game

onyx dagger Oct 21, 2020, 10:34 PM

#

If you have lost access to your social media accoun/hacked, You need to contact the respective Customer Service of the hacked Social Media, @night cloak.

#

Did your account get suspended from the game?? @eternal pulsar

night cloak Oct 21, 2020, 10:35 PM

#

I do never answer me

onyx dagger Oct 21, 2020, 10:35 PM

#

If they are not ready to help, Then we cant. VE_pepeShrug

eternal pulsar Oct 21, 2020, 10:36 PM

#

Yes

onyx dagger Oct 21, 2020, 10:37 PM

#

If you believe that your account is suspended wrongfully, You can do a File Claim.

eternal pulsar Oct 21, 2020, 10:39 PM

#

@onyx dagger I tried a lot and in different ways, but I get the same answer. I don’t think they care about our affairs. They are just busy with matters related to making money

carmine arch Oct 21, 2020, 10:40 PM

#

Can you help me or resort to cheaters to help me

onyx dagger Oct 21, 2020, 10:40 PM

#

Did they reply?? @carmine arch

#

I believe that you can appeal there for an Unban. @eternal pulsar

eternal pulsar Oct 21, 2020, 10:43 PM

#

@Taichi#1234 do you speak Arabic

onyx dagger Oct 21, 2020, 10:43 PM

#

What's the issue?

polar marshBOT Oct 21, 2020, 10:45 PM

#

@eternal pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mental sable Oct 21, 2020, 10:47 PM

#

When will it come off the gradnade Distinguished by its distinctive killing message In PUBG, the Korean version

royal pewter Oct 21, 2020, 10:47 PM

#

Hello

onyx dagger Oct 21, 2020, 10:47 PM

#

We only provide support for PUBG Mobile Global English version, here, @mental sable.

#

@royal pewter
Hi.
State your issue.

carmine arch Oct 21, 2020, 10:49 PM

#

If a company like PUBG, with its sheer size, cannot help players, why should we play with it and waste the money? The account will be banned for 10 years so that the thief cannot play it. Thanks, PUBG MOBILE. We go to Call of Duty, who reserve our rights as players

📎 image0.png

#

Bye

royal pewter Oct 21, 2020, 10:50 PM

#

sahih@carmine arch

#

rafatk alsalama@carmine arch

mental sable Oct 21, 2020, 10:51 PM

#

Where can i find the support of pubg kr

storm flumeBOT Oct 21, 2020, 10:51 PM

#

We provide support only for the global English version of PUBG MOBILE here, .

#

Please do not use languages other than English, @royal pewter. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

royal pewter Oct 21, 2020, 10:51 PM

#

la 'adri@mental sable

onyx dagger Oct 21, 2020, 10:51 PM

#

Fyi, @carmine arch,
You said that you would like to disable your Twiiter account, In order for that, You need to contact Twitters Customer Service. Now, if you're trying to say that you want to UNLINK, You need to contact the Customer Service in-game. Also, Unlinking an Social Media Account would take around 7 days, So you need to wait patiently. I know you are frustrated, But, you need to wait.
Also, Feel free to share your Feedbacks in #old.

mental sable Oct 21, 2020, 10:52 PM

#

@onyx dagger where?

onyx dagger Oct 21, 2020, 10:52 PM

#

@royal pewter
English please.

#

Dont know about it @mental sable. VE_pepeShrug

mental sable Oct 21, 2020, 10:53 PM

#

@onyx dagger i need to find the support can you help me, please.

night cloak Oct 21, 2020, 10:54 PM

#

Use of non English will result in a mute, @royal pewter.

carmine arch Oct 21, 2020, 10:55 PM

#

@onyx dagger In what language do you want me to address you? I say there are hackers who hacked the account, and I cannot recover the account, so I will block it 10 in cooperation with cheaters

storm flumeBOT Oct 21, 2020, 10:55 PM

#

Please do not use languages other than English, @royal pewter. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

royal pewter Oct 21, 2020, 10:56 PM

#

wat@storm flume

storm flumeBOT Oct 21, 2020, 10:56 PM

#

Please do not use languages other than English, @carmine arch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

thin halo Oct 21, 2020, 10:58 PM

#

@carmine arch Please move to #chat and speak English only.

light acorn Oct 21, 2020, 11:00 PM

#

Hello, i play in North America server and I found others server’s with me what happened??

carmine arch Oct 21, 2020, 11:07 PM

#

@thin halo Why do you ask me to quit? Am I sitting at your house or having PUBG chats on mobile?

onyx dagger Oct 21, 2020, 11:10 PM

#

Please be calm, @carmine arch.
Be advised that the Staff of this Discord server are not from Tencent.
About the Account issues, You need to contact Customer Service in-game, As only they can help you with this.

Feel free to share your Feedbacks in #old.
And if you would like to chat in Arabic, Feel free to join the MENA server from 3.1 in the #735483472432594994.

#

So, @carmine arch,
Are you a Hacker?

carmine arch Oct 21, 2020, 11:14 PM

#

@onyx dagger I will go to hackers to close my account

onyx dagger Oct 21, 2020, 11:17 PM

#

I see.

#

Feel free to report this in #old, @light acorn.

polar marshBOT Oct 21, 2020, 11:38 PM

#

@soft talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

chilly zephyr Oct 21, 2020, 11:38 PM

#

📎 Screenshot_20201022_020450_com.tencent.ig.jpg

polar marshBOT Oct 21, 2020, 11:38 PM

#

@chilly zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

uncut latch Oct 21, 2020, 11:42 PM

#

📎 Screenshot_20200927_031409_com.tencent.ig.jpg

sick shale Oct 21, 2020, 11:42 PM

#

@uncut latch What's the problem?

polar marshBOT Oct 21, 2020, 11:43 PM

#

@uncut latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@cinder trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dusty quartz Oct 22, 2020, 12:02 AM

#

Good morning Excuse me how can I report a clan robbery and an account hacking attempt by another player ps: my English is a bit bad

night cloak Oct 22, 2020, 12:04 AM

#

@dusty quartz, did the user successfully do what you’ve just stated?

dusty quartz Oct 22, 2020, 12:09 AM

#

Sí

#

The user proceeded to hack into the leader's account, had access for an hour and proceeded to enter a level 10 account to the clan, change the name, expel all members.

#

The clan was formerly called "vacamariposa" Which was like this for more than a year, Then in mid-August we changed the name MoonxEsports and it was like this until yesterday we tried to communicate with Guy however we did not get any kind of response since he blocked

storm flumeBOT Oct 22, 2020, 12:28 AM

#

Please contact the customer service via the in-game settings for further assistance, @dusty quartz.

dry mirage Oct 22, 2020, 12:46 AM

#

Hi

storm flumeBOT Oct 22, 2020, 12:48 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @dry mirage. Remember to read through #faq before asking questions in the support channels.

dry mirage Oct 22, 2020, 12:49 AM

#

Hello

night cloak Oct 22, 2020, 12:49 AM

#

@dry mirage, how may we help you?

dry mirage Oct 22, 2020, 12:50 AM

#

We are facing an iPhone problem

#

In the PUBG

night cloak Oct 22, 2020, 12:50 AM

#

The problem being what exactly?

dry mirage Oct 22, 2020, 12:52 AM

#

When it means 5 or 6 fingers, the screen turns off

#

The problem is faced by many iPhone users

humble flicker Oct 22, 2020, 12:53 AM

#

Fuil hack

📎 20201022_025253.jpg

night cloak Oct 22, 2020, 12:53 AM

#

It's usually you covering the camera, try not to cover the camera forawhile and let us know if it is okay? @dry mirage .

dry mirage Oct 22, 2020, 12:53 AM

#

Camera??

storm flumeBOT Oct 22, 2020, 12:53 AM

#

Hello, @humble flicker!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Oct 22, 2020, 12:54 AM

#

That does happen to me as well... try not to cover the camera, which device are you on?

dry mirage Oct 22, 2020, 12:55 AM

#

iPhone X max

#

And a phone 11

dusty quartz Oct 22, 2020, 12:55 AM

#

@night cloak a technical service is available for Latin America too?

night cloak Oct 22, 2020, 12:55 AM

#

Great, Im also on iPhone X, so let me ask you some questions which usually cause this.
What did you use to communicate with them? PUBG Mic or Whatsapp, etc?

dry mirage Oct 22, 2020, 1:00 AM

#

What

#

@night cloak

night cloak Oct 22, 2020, 1:02 AM

#

What do you use to communicate?

woeful oriole Oct 22, 2020, 1:05 AM

#

Hello, I want help. I have an account. I want to know some details about it

storm flumeBOT Oct 22, 2020, 1:06 AM

#

Please contact the customer service via the in-game settings for further assistance, @woeful oriole.

woeful oriole Oct 22, 2020, 1:07 AM

#

Customer service is not answering I want to speak to someone here

sick shale Oct 22, 2020, 1:08 AM

#

Only customer service can help with account related issues.

woeful oriole Oct 22, 2020, 1:09 AM

#

There is no one from customer service here؟

night cloak Oct 22, 2020, 1:10 AM

#

The admins/mods or staff here are not from tencent. They can't do anything to that matter.

woeful oriole Oct 22, 2020, 1:10 AM

#

OK THX

bright elk Oct 22, 2020, 1:22 AM

#

Hello

polar marshBOT Oct 22, 2020, 1:23 AM

#

@bright elk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stone drift Oct 22, 2020, 1:25 AM

#

Hello guys good morning, why I didn't receive any feedback for these reports ?

📎 image0.jpg

storm willow Oct 22, 2020, 1:34 AM

#

Please report in #old @stone drift explaining the issue and add your details

stone drift Oct 22, 2020, 1:34 AM

#

Ok thanks

digital plume Oct 22, 2020, 1:42 AM

#

hello good night can someone help me

night cloak Oct 22, 2020, 1:45 AM

#

State your problem @digital plume .

digital plume Oct 22, 2020, 1:47 AM

#

My account was hacked on September 26 and a Twitter and an email have been linked to me and I want to unlink those social networks that are not mine since that person will not let me play

storm flumeBOT Oct 22, 2020, 1:51 AM

#

Please contact the customer service via the in-game settings for further assistance, @digital plume.

fiery hinge Oct 22, 2020, 1:52 AM

#

Any one help me ??

digital plume Oct 22, 2020, 1:53 AM

#

@storm flume Can't you help me from here?

night cloak Oct 22, 2020, 1:55 AM

#

@digital plume, we cannot help with account related issues.

storm flumeBOT Oct 22, 2020, 1:55 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @fiery hinge. Remember to read through #faq before asking questions in the support channels.

#

Please do not use languages other than English, @grizzled marlin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT Oct 22, 2020, 1:56 AM

#

@grizzled marlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@atomic zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

digital plume Oct 22, 2020, 1:58 AM

#

I want to unlink some social networks that are not mine.

storm flumeBOT Oct 22, 2020, 2:08 AM

#

Please refer to subpoint 2.5 in #faq for further information, @digital plume. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

fiery geode Oct 22, 2020, 2:10 AM

#

Hello There,I have A problem regarding Frame Drops And Lag issues ,My device suppports 40 fps but i dont know why ,But when i play I feel like it was too much laggy like its giving less than 30 fps ,Pubg mobike devs please help me to solve this problem

misty ice Oct 22, 2020, 2:12 AM

#

Why my account get 2nd observation when just finished the first observation? Im not breaking any rules of fair gameplay and im not cheating, because observation i cant play with my friend for this 2 weeks. Please explain to me how this happen?

night cloak Oct 22, 2020, 2:13 AM

#

@misty ice, that’s generally from you being reported so they can investigate your account.

#

@fiery geode, device model?

digital plume Oct 22, 2020, 2:14 AM

#

@night cloak perfect then I don't know why the game's technical support sends me here

celest shadow Oct 22, 2020, 2:14 AM

#

Hello @misty ice, the system automatically identifies players who may be negatively influencing the match. As long as you follow the rules and maintain a fair gaming environment, the Safety Observation Period will be lifted quickly.

fiery geode Oct 22, 2020, 2:15 AM

#

@night cloak Poco x2 ,Processor-Snapdragon 730 G ,6Gb Ram

night cloak Oct 22, 2020, 2:15 AM

#

@digital plume, follow this screenshot as a guide.

📎 image0.jpg

misty ice Oct 22, 2020, 2:15 AM

#

Hello @misty ice, the system automatically identifies players who may be negatively influencing the match. As long as you follow the rules and maintain a fair gaming environment, the Safety Observation Period will be lifted quickly.
@celest shadow

I cant play when under observation. Time to enter match hits 3 minutes

celest shadow Oct 22, 2020, 2:16 AM

#

Have you disabled matching by language, @misty ice?

night cloak Oct 22, 2020, 2:16 AM

#

@fiery geode, if your device only supports 40 FPS that doesn’t necessarily mean your going to have a 40 FPS constantly.

digital plume Oct 22, 2020, 2:16 AM

#

@night cloak Excuse me friend but I already did that 30 days ago

fiery geode Oct 22, 2020, 2:17 AM

#

@night cloak No my Friend Device Supports Only 25 Fps but his Game Runs Smoothly from my Device ,Why?

night cloak Oct 22, 2020, 2:17 AM

#

@digital plume, may I ask what there reply was. Preferably a screenshot of the conversation.

misty ice Oct 22, 2020, 2:17 AM

#

Have you disabled matching by language, @misty ice?
@celest shadow

When not under observation only 3second even matching by language

night cloak Oct 22, 2020, 2:18 AM

#

@fiery geode, can you please send a photo of your graphic settings?

sacred cloak Oct 22, 2020, 2:19 AM

#

Hello. I am experiencing a problem in the game, which is the blood of the change country button of my game. Please help you in solving this problem ... I am sorry for the full error

digital plume Oct 22, 2020, 2:19 AM

#

@night cloak ok I'll give you a capture but it's all in Spanish

night cloak Oct 22, 2020, 2:19 AM

#

@digital plume, that won’t be any use could you translate the message please?

digital plume Oct 22, 2020, 2:19 AM

#

@night cloak do you speak spanish, excuse me?

night cloak Oct 22, 2020, 2:20 AM

#

No I don’t.

celest shadow Oct 22, 2020, 2:20 AM

#

I advise that you continue playing normally, try other modes or servers until the Safety Observation Period is lifted from your account, @misty ice.

fiery geode Oct 22, 2020, 2:20 AM

#

Here it is

📎 IMG-20200927-WA0001.jpg

#

@night cloak

digital plume Oct 22, 2020, 2:21 AM

#

@night cloak ok if I do the translation for a second

polar marshBOT Oct 22, 2020, 2:22 AM

#

@oak anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

misty ice Oct 22, 2020, 2:22 AM

#

@misty ice, that’s generally from you being reported so they can investigate your account.
@night cloak

After the first observation was finished I played with my friend, I just played 2 matches with less than 4 kills because it was too soon after that I got the information that my account was under observation again

#

📎 20201022_102220.jpg

sacred cloak Oct 22, 2020, 2:23 AM

#

Hello. I am experiencing a problem in the game, which is the blood of the change country button of my game. Please help you in solving this problem ... I am sorry for the full error

misty ice Oct 22, 2020, 2:23 AM

#

As you can see the result

sacred cloak Oct 22, 2020, 2:25 AM

#

Hello. I am experiencing a problem in the game, which is the blood of the change country button of my game. Please help you in solving this problem ... I am sorry for the full error

celest shadow Oct 22, 2020, 2:25 AM

#

Can you share a screenshot, @sacred cloak?

#

You may contact the in-game customer service for further assistance in this regard, @misty ice. Please refer to subpoint 5.3 for further instructions.

digital plume Oct 22, 2020, 2:26 AM

#

📎 PUBG_MOBILE_2020-10-22-03-38-10.jpg

misty ice Oct 22, 2020, 2:27 AM

#

You may contact the in-game customer service for further assistance in this regard, @misty ice. Please refer to subpoint 5.3 for further instructions.
@celest shadow

Yeah always BOT who reply to my message not real person

#

Very u helpful

#

Unhelpful

digital plume Oct 22, 2020, 2:28 AM

#

@night cloak That means that they are investigating my case but my case has more than 30 days and they do not help me I need help please I do not want to lose my account

celest shadow Oct 22, 2020, 2:28 AM

#

The bot response is the first step to all customer service, @misty ice. You will need to be patient till your support ticket is answered by a support agent, which will take some time.

sacred cloak Oct 22, 2020, 2:29 AM

#

📎 Screenshot_20201022_052636_com.tencent.ig.jpg

#

Hello. I am experiencing a problem in the game, which is the blood of the change country button of my game. Please help you in solving this problem ... I am sorry for the full error

fiery geode Oct 22, 2020, 2:30 AM

#

Hello can Anyone Send Me Direct Link to download Latest Apk and Obb File of Pubg Mobile New Era

celest shadow Oct 22, 2020, 2:30 AM

#

The "Change Country/Region" option is not available for accounts created in the EEA regions due to government laws, @sacred cloak.

night cloak Oct 22, 2020, 2:30 AM

#

Please check #news @fiery geode The link is already there.

celest shadow Oct 22, 2020, 2:30 AM

#

You may download PUBG MOBILE on the official website, @fiery geode:

▫️ https://www.pubgmobile.com

night cloak Oct 22, 2020, 2:31 AM

#

Hello ,Why House Of Horror Event removed from my account .. yesterday was showing but when i cheak today .. event gone help me

celest shadow Oct 22, 2020, 2:33 AM

#

Please refrain from typing the word "ban" as the bot will automatically mute you, @empty hatch. If your account has been suspended, please click File Claim and contact the in-game customer service for further assistance.

night cloak Oct 22, 2020, 2:36 AM

#

Hello ,Why House Of Horror Event removed from my account .. yesterday was showing but when i cheak today .. event gone help me

Help

celest shadow Oct 22, 2020, 2:36 AM

#

Please let me get back to you in a moment, @night cloak.

sacred cloak Oct 22, 2020, 2:38 AM

#

Walton, what must I do in order for the option to change the country to be available again ... Please help me

misty ice Oct 22, 2020, 2:41 AM

#

The bot response is the first step to all customer service, @misty ice. You will need to be patient till your support ticket is answered by a support agent, which will take some time.
@celest shadow i've tried several time and always ended without aswered by support agent

celest shadow Oct 22, 2020, 2:44 AM

#

Walton, what must I do in order for the option to change the country to be available again ... Please help me
If you live in one of the EEA region, the option will not be available to your current account or any new accounts that you plan to make in this instance, @sacred cloak.

jagged shuttle Oct 22, 2020, 2:45 AM

#

Hi i want to contact asia support.

misty ice Oct 22, 2020, 2:45 AM

#

subpoint 5.3 @celest shadow ranking rules?

sacred cloak Oct 22, 2020, 2:46 AM

#

I am currently outside the European Economic Zone, and I want the option of changing the country to be activated again, and this matter is extremely important

celest shadow Oct 22, 2020, 2:46 AM

#

As aforementioned before, you are advised to play the game normally, as you should and the Safety Observation Period will be lifted in a reasonable amount of matches—should you not violate the fair gaming environment, @misty ice.

#

Please refer to subpoint 5.3 in #faq for further instructions on how you can contact our customer service, @jagged shuttle.

jagged shuttle Oct 22, 2020, 2:48 AM

#

What is subpoint 5.3? @celest shadow

celest shadow Oct 22, 2020, 2:49 AM

#

Since your account was created in one of the EEA regions, the "Change Country/Region" option will not be available to said account, @sacred cloak. You may however, create a new account if you are no longer in one of the EEA regions to obtain such options.

#

Apologies, @jagged shuttle. I meant to refer you to subpoint 5.3 in the #faq channel.

misty ice Oct 22, 2020, 2:50 AM

#

As aforementioned before, you are advised to play the game normally, as you should and the Safety Observation Period will be lifted in a reasonable amount of matches—should you not violate the fair gaming environment, @misty ice.
@celest shadow how can i play? I can't even enter the match, I have waited for 3 minutes, I still can't enter, still waiting for 5 minutes is still the same, especially during observation I can't play with friends too

sacred cloak Oct 22, 2020, 2:51 AM

#

I do not want to create a new account because I already have an account and I want you to help me solve this problem. Why? I need your help. Please, is there a solution for the option to change the country again?

celest shadow Oct 22, 2020, 2:52 AM

#

You should try and experiment with different modes or play on a different server to quickly have the Safety Observation Period lifted from your account, @misty ice.

#

There is no solution, @sacred cloak. It is impossible for you to obtain the option when your account was originally created in one of the EEA regions.

sacred cloak Oct 22, 2020, 2:52 AM

#

My account is currently dear, I have a grandfather, and I do not want to create a brother's account because I spent a lot of dollars on it

misty ice Oct 22, 2020, 2:54 AM

#

You should try and experiment with different modes or play on a different server to quickly have the Safety Observation Period lifted from your account, @misty ice.
@celest shadow arena, arcade, evoground can't be played when i press ok there is pop up only tpp, solo classic mode so i can change the mode

#

can't

celest shadow Oct 22, 2020, 2:55 AM

#

You may try a different server if that is the case, @misty ice.

polar marshBOT Oct 22, 2020, 2:55 AM

#

@jagged shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sacred cloak Oct 22, 2020, 2:56 AM

#

Thank you very much, and I am sorry for the inconvenience. I appreciate your trouble. Thank you

celest shadow Oct 22, 2020, 2:59 AM

#

You are welcome.

night cloak Oct 22, 2020, 3:01 AM

#

Hello?

sacred cloak Oct 22, 2020, 3:02 AM

#

I hope that PUBG Mobile developers will find a solution to this problem ... This is what I hope because many in my same case suffer from the same problem that I have ... and I am sorry for the prolonged issue.

misty ice Oct 22, 2020, 3:03 AM

#

You may try a different server if that is the case, @misty ice.
@celest shadow

Ive change the server to KRJP and Middle east and still the same

#

📎 20201022_110332.jpg 📎 20201022_110346.jpg

celest shadow Oct 22, 2020, 3:07 AM

#

Please try at another time, preferably on Asia as your selected server, when more players are active and playing, @misty ice.

tepid vessel Oct 22, 2020, 3:10 AM

#

I have problem
I redeemed the bonus challenge points [1000] points for 100 uc but i didnt recieved it in email

slender totem Oct 22, 2020, 3:14 AM

#

@celest shadow How and where can i find event that support by PUBG MOBILE?
I'm looking for official event like league and tournament.

lofty trench Oct 22, 2020, 3:14 AM

#

I didn't get any update

📎 Screenshot_2020-10-21-21-44-40-811_com.tencent.ig.jpg

#

Please help me

tepid vessel Oct 22, 2020, 3:15 AM

#

@celest shadow can anyone help me

lofty trench Oct 22, 2020, 3:17 AM

#

Please

celest shadow Oct 22, 2020, 3:18 AM

#

You may find such events in the game, #news or through the official social media accounts of PUBG MOBILE, @slender totem.

#

Please contact the in-game customer service for further assistance in this regard, @lofty trench. Do not share your personal information such as e-mails or passwords to third-parties.

#

Please refer to this channel's pinned messages, @tepid vessel. You may find information regarding the Bonus Challenge there.

slender totem Oct 22, 2020, 3:19 AM

#

@celest shadow thanks for reply.

tepid vessel Oct 22, 2020, 3:21 AM

#

@celest shadow tq

vagrant onyx Oct 22, 2020, 3:22 AM

#

Please
@lofty trench your acc hacked
maybe you did give someone your acc or share info
than they did log in maybe in other version of the game
so maybe thats why you facing that message

stuck thistle Oct 22, 2020, 3:28 AM

#

My account have been hacking

celest shadow Oct 22, 2020, 3:30 AM

#

Hello, @stuck thistle. You should contact our customer service for further assistance in this regard, and the customer service of your social media in question. Please refer to subpoint 2.8 in #faq for further information.

stuck thistle Oct 22, 2020, 3:32 AM

#

Thx @celest shadow

celest shadow Oct 22, 2020, 3:32 AM

#

You are welcome.

night cloak Oct 22, 2020, 3:34 AM

#

@celest shadow Glitch or Feature of this mode???

📎 Screenshot_20201022-035039.jpg

celest shadow Oct 22, 2020, 3:35 AM

#

That is not intended, @night cloak.

storm flumeBOT Oct 22, 2020, 3:35 AM

#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

night cloak Oct 22, 2020, 3:35 AM

#

Already repaired but still not showing

celest shadow Oct 22, 2020, 3:36 AM

#

The event is still available, @night cloak.

#

Please restart/repair your game and check again.

night cloak Oct 22, 2020, 3:37 AM

#

Already repaired but still not showing

#

Where to doenload beta

sage bough Oct 22, 2020, 3:38 AM

#

@torpid quail ?

torpid quail Oct 22, 2020, 3:39 AM

#

C02_apexm_bangaloreWut

celest shadow Oct 22, 2020, 3:39 AM

#

The event ends on the 1st of November, @night cloak. Please make sure that you select the event from this section of the game:

📎 Screenshot_20201022-113859_PUBG_MOBILE.jpg

night cloak Oct 22, 2020, 3:40 AM

#

Not showing this event here

#

Yesterday was showing this event ..but today when i cheak event removed

sage bough Oct 22, 2020, 3:41 AM

#

:C02_apexm_bangaloreWut:
@torpid quail sir i want gameloop vbeta version link

onyx dagger Oct 22, 2020, 3:41 AM

#

Android? @night cloak

torpid quail Oct 22, 2020, 3:41 AM

#

@sage bough its gameloop.fun , getting beta is random tho , everyone is not going to get it

celest shadow Oct 22, 2020, 3:41 AM

#

In that case, please send a feedback report in #old, @night cloak. Kindly include the following information when posting your report:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

sage bough Oct 22, 2020, 3:41 AM

#

@sage bough its gameloop.fun , getting beta is random tho , everyone is not going to get it
@torpid quail can u help me to get it?

storm flumeBOT Oct 22, 2020, 3:42 AM

#

You can now access #emulator-chat and #emulator-support, @sage bough. Revert this at any time by sending .emulator in #481204134859505684.

celest shadow Oct 22, 2020, 3:42 AM

#

You may continue your inquiry in #emulator-support, @sage bough.

red sage Oct 22, 2020, 3:43 AM

#

Wtf pubg why cheater report closed

#

Wow well done🤣🙌🏻🙌🏻

onyx dagger Oct 22, 2020, 3:45 AM

#

It is closed for now, @red sage.
Will be open soon, Hopefully.

red sage Oct 22, 2020, 3:46 AM

#

It is closed for now, @red sage.
Will be open soon, Hopefully.
@onyx dagger let's see

onyx dagger Oct 22, 2020, 3:47 AM

#

Alright then.

oak flower Oct 22, 2020, 3:56 AM

#

I redeem 5000 battle coin in uc but I didn't gam uc and battle coin cut
Id 5197153359
Cellular
USA

celest shadow Oct 22, 2020, 3:57 AM

#

You have posted this in the past, @oak flower. Thank you for your feedback.

opaque plover Oct 22, 2020, 3:57 AM

#

i didnt get uc from battlr shop

storm flumeBOT Oct 22, 2020, 3:57 AM

#

Please refer to this channel's pinned messages for further information, @opaque plover:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

candid dagger Oct 22, 2020, 3:59 AM

#

How to download pubg in iPad I cant find pubg in App Store

onyx dagger Oct 22, 2020, 3:59 AM

#

Please contact the Customer Service in-game about this after you read the pinned message, @opaque plover.

polar marshBOT Oct 22, 2020, 3:59 AM

#

@mental charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger Oct 22, 2020, 3:59 AM

#

Where you from, @candid dagger?

candid dagger Oct 22, 2020, 4:00 AM

#

India

opaque plover Oct 22, 2020, 4:00 AM

#

i reedemed uc from battle shop but i didnt recive uc but my coins lost my id 5298539858
i didnt get any solution from in game serive

candid dagger Oct 22, 2020, 4:00 AM

#

I m from India @onyx dagger

clear spindle Oct 22, 2020, 4:01 AM

#

@opaque plover Refer the pinned message.

meager berry Oct 22, 2020, 4:05 AM

#

My pubg account got hacked hacker linked with third link 😫 😫

storm flumeBOT Oct 22, 2020, 4:05 AM

#

Please contact the customer service via the in-game settings for further assistance, @meager berry.

opaque plover Oct 22, 2020, 4:09 AM

#

where do i find pinned messege

storm flumeBOT Oct 22, 2020, 4:10 AM

#

Please refer to this channel's pinned messages for further information, @opaque plover:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

onyx dagger Oct 22, 2020, 4:12 AM

#

Also,

Please contact the Customer Service in-game about this after you read the pinned message, @opaque plover.

#

If you already did, Kindly wait for their reply.

copper matrix Oct 22, 2020, 4:27 AM

#

lol

rough ferry Oct 22, 2020, 4:34 AM

#

I got a 408 mb update from playstore, anyone else got it?

storm flumeBOT Oct 22, 2020, 4:35 AM

#

Please avoid going off-topic, . You can have unrelated conversations in #chat.

normal fulcrum Oct 22, 2020, 4:35 AM

#

@copper matrix Anything you need help with?

night cloak Oct 22, 2020, 4:36 AM

#

@rough ferry, just recently?

rough ferry Oct 22, 2020, 4:36 AM

#

I got it yesterday, but i updated today and there are some changes

#

I asked my friends but no one got it through playstore, so anyone here got it

clear spindle Oct 22, 2020, 4:40 AM

#

Region??

rough ferry Oct 22, 2020, 4:45 AM

#

Australia

delicate glacier Oct 22, 2020, 5:02 AM

#

It's more than a week but I don't get any solution regarding my uc back....
From bonus challenge bug/issue......
Can anyone ask me how long will I have to wait for it....???😠

onyx dagger Oct 22, 2020, 5:02 AM

#

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @delicate glacier.

For this, You need to contact Customer Service in-game about this.

delicate glacier Oct 22, 2020, 5:02 AM

#

I've contacted them 3-4 times
But....

#

I don't get solution

#

@polar marsh
Plzz try to short this ASAP....
So that I can purchase RP....🙏🙏🙏

clear spindle Oct 22, 2020, 5:05 AM

#

#questions message

lusty kite Oct 22, 2020, 5:23 AM

#

Hlo I recently redeeme My battle coins through bonus challenge but I didn't get my uc

onyx dagger Oct 22, 2020, 5:23 AM

#

Wait for their reply patiently, @delicate glacier.

#

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @lusty kite.

For this, You need to contact Customer Service in-game about this.

lusty kite Oct 22, 2020, 5:24 AM

#

But I don't know how to talk with customers Service😂

onyx dagger Oct 22, 2020, 5:24 AM

#

You can contact them via the in-game settings.

lusty kite Oct 22, 2020, 5:25 AM

#

What 😅 message i send them??

onyx dagger Oct 22, 2020, 5:25 AM

#

State your issue to them. GWcmeisterPeepoShrug

lusty kite Oct 22, 2020, 5:26 AM

#

Can u suggest me what message i send to them?

onyx dagger Oct 22, 2020, 5:26 AM

#

Send them the message which you have sent here.

#

Hlo I recently redeeme My battle coins through bonus challenge but I didn't get my uc
This. @lusty kite

lusty kite Oct 22, 2020, 5:29 AM

#

Ok @Robby I try🙏🏻

#

@onyx dagger

zenith echo Oct 22, 2020, 5:35 AM

#

hi

jade sand Oct 22, 2020, 5:39 AM

#

haii

polar marshBOT Oct 22, 2020, 5:40 AM

#

@jade sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

haughty fern Oct 22, 2020, 5:43 AM

#

Please reduce the cheaters in FPP mode for Gods sake

rustic sun Oct 22, 2020, 5:44 AM

#

When come premium create???

woven atlas Oct 22, 2020, 5:46 AM

#

@rustic sun it will be back soon. Most likely after custom crates

rustic sun Oct 22, 2020, 5:46 AM

#

Ok

onyx dagger Oct 22, 2020, 5:47 AM

#

If you do find any cheaters, @haughty fern,
Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

#

hi
Hello, @zenith echo.
Kindly state your issue.

karmic spade Oct 22, 2020, 5:58 AM

#

Ping problem

onyx dagger Oct 22, 2020, 5:59 AM

#

Can you please state your issue more briefly? @karmic spade

karmic spade Oct 22, 2020, 6:05 AM

#

My internet net speed good But pubg mobile ping always hight can u fix this

📎 image0.jpg

storm flumeBOT Oct 22, 2020, 6:06 AM

#

Please refer to this channel's pinned messages for further information, @karmic spade:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak Oct 22, 2020, 6:06 AM

#

@karmic spade, have you tried using a different connection?

karmic spade Oct 22, 2020, 6:07 AM

#

4 commection change but same problem

night cloak Oct 22, 2020, 6:09 AM

#

What about changing your DNS?

tired ermine Oct 22, 2020, 6:10 AM

#

hey team..i need a help

night cloak Oct 22, 2020, 6:11 AM

#

@tired ermine, kindly state your issue.

tired ermine Oct 22, 2020, 6:12 AM

#

i m logged in my acc with fb and mail...tommorow my fb got unlink..but today someone login with my gmail acc.and played tdm...i changed my passsword in gmail..but then also he login with my acc..

#

how to recover my acc

night cloak Oct 22, 2020, 6:15 AM

#

@tired ermine, has the unauthorised user connected any unwanted social media’s to your PUBG MOBILE account.

tired ermine Oct 22, 2020, 6:15 AM

#

but how he connecteed...how can i change it

sacred yarrow Oct 22, 2020, 6:17 AM

#

I need help I can't change my region I complain like 10 times the team said me to try again later but tried like 50 times and I am getting this message for like 2 months and I can't change my region it shows me this message Everytime when ever I tried to change my region.

📎 IMG_20201022_111702.jpg

tired ermine Oct 22, 2020, 6:17 AM

#

@night cloak

night cloak Oct 22, 2020, 6:17 AM

#

@tired ermine, has the unauthorised user connected any unwanted social media’s to your PUBG MOBILE account.

tired ermine Oct 22, 2020, 6:18 AM

#

yea..how can i change it

storm flumeBOT Oct 22, 2020, 6:18 AM

#

Please contact the customer service via the in-game settings for further assistance, @tired ermine.

sacred yarrow Oct 22, 2020, 6:21 AM

#

Can someone reply me about the issue

clear spindle Oct 22, 2020, 6:22 AM

#

What's your current region and the previous one ??

sacred yarrow Oct 22, 2020, 6:23 AM

#

Previous is Pakistan and current is USA

#

Hello

clear spindle Oct 22, 2020, 6:26 AM

#

Switch back to the country where you live.

tardy flower Oct 22, 2020, 6:26 AM

#

Hello, sorry how much days we will wate for bonus?

storm flumeBOT Oct 22, 2020, 6:26 AM

#

Please refer to this channel's pinned messages for further information, @tardy flower:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

sacred yarrow Oct 22, 2020, 6:26 AM

#

Yes I want to switch back but it shows me parameter error

storm flumeBOT Oct 22, 2020, 6:27 AM

#

Please contact the customer service via the in-game settings for further assistance, @sacred yarrow.

sacred yarrow Oct 22, 2020, 6:29 AM

#

Everyone is sleeping 😴

#

Hello

clear spindle Oct 22, 2020, 6:31 AM

#

Please contact the customer service via the in-game settings for further assistance, @sacred yarrow.

sacred yarrow Oct 22, 2020, 6:31 AM

#

I did that so many times

clear spindle Oct 22, 2020, 6:32 AM

#

Unfortunately we cannot help you other than from the In game customer service, try again and wait for their reply.

sacred yarrow Oct 22, 2020, 6:32 AM

#

Ok

#

Thanks

storm flumeBOT Oct 22, 2020, 6:41 AM

#

Please do not use languages other than English, @chilly cliff. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

#

Please do not use languages other than English, @upbeat cloud. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

chilly cliff Oct 22, 2020, 6:45 AM

#

Hlo

slender wharf Oct 22, 2020, 6:45 AM

#

Hello, @chilly cliff. How can we help?

night cloak Oct 22, 2020, 6:45 AM

#

@blazing whale, I don’t believe so.

chilly cliff Oct 22, 2020, 6:48 AM

#

Plz help

haughty shore Oct 22, 2020, 6:48 AM

#

can't login with my email address and the verification code won't send. What do I do?

night cloak Oct 22, 2020, 6:49 AM

#

@chilly cliff, your Facebook has been disabled and you can no longer login?

thin fern Oct 22, 2020, 6:49 AM

#

Hi, i need report hack

storm flumeBOT Oct 22, 2020, 6:49 AM

#

Hello, @thin fern!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

chilly cliff Oct 22, 2020, 6:49 AM

#

Not give verification code

night cloak Oct 22, 2020, 6:49 AM

#

@haughty shore, please try again later as that feature is still in beta you may experience bugs.

tired yoke Oct 22, 2020, 6:50 AM

#

My friends account has been hacked.. he can login through facebook but the hacked person created twitter account which he linked to his pubg account please help

haughty shore Oct 22, 2020, 6:50 AM

#

@night cloak When I try login online, it says it can't find an account with that email address either? Thanks anyway

chilly cliff Oct 22, 2020, 6:50 AM

#

Help😭😭😭😭

storm flumeBOT Oct 22, 2020, 6:50 AM

#

Please contact the customer service via the in-game settings for further assistance, @tired yoke.

hallow dagger Oct 22, 2020, 6:51 AM

#

When will bonus challenge available for Indian region

hasty geyser Oct 22, 2020, 6:52 AM

#

I need help I can't change my region I complain like 10 times the team said me to try again later but tried like 50 times and I am getting this message for like 2 months and I can't change my region it shows me this message Everytime when ever I tried to change my region.
@sacred yarrow

Are you getting the Verification Code on your mobile?

white parrot Oct 22, 2020, 6:52 AM

#

good afternoon, help to solve the problem.
playing bonus challenge,
saved up 5000 coins and made an exchange.
but the awards don't come.
solve the problem please.

night cloak Oct 22, 2020, 6:52 AM

#

User was already answered, @hasty geyser.

chilly cliff Oct 22, 2020, 6:53 AM

#

Not help me all over

haughty shore Oct 22, 2020, 6:53 AM

#

Just 1 more question. When I try login with my email online i'm told an account with this email doesn't exist. Is this still just a bug?

hallow dagger Oct 22, 2020, 6:53 AM

#

When will bonus challenge available for Indian region
@hallow dagger hello anyone answer me

chilly cliff Oct 22, 2020, 6:54 AM

#

My account not loging email only faild longing show why

night cloak Oct 22, 2020, 6:55 AM

#

@haughty shore, it could be yes try again later and see if it works.

hasty geyser Oct 22, 2020, 6:55 AM

#

User was already answered, @hasty geyser.
@night cloak

Yes I am trying to help because he is desperate to get it fixed soon. As he complained couple of times

haughty shore Oct 22, 2020, 6:55 AM

#

@night cloak cool thanks

night cloak Oct 22, 2020, 6:55 AM

#

@hasty geyser, he was already answered.

near flint Oct 22, 2020, 6:55 AM

#

hi , My account was stolen what can i do ?

earnest cove Oct 22, 2020, 6:56 AM

#

hi , My account was stolen what can i do ?
@near flint Please contact in-game customer service.

chilly cliff Oct 22, 2020, 6:58 AM

#

📎 Screenshot_20201022-122746_PUBG_MOBILE.jpg

#

No give verification code why

night cloak Oct 22, 2020, 7:00 AM

#

@chilly cliff, please try again later. The feature is still in beta so you’ll experience bugs at times.

chilly cliff Oct 22, 2020, 7:00 AM

#

Hlo hlo hlo hlo

night cloak Oct 22, 2020, 7:03 AM

#

Please help, my pubg isnt working, I use pubgm kr pls help

storm flumeBOT Oct 22, 2020, 7:03 AM

#

We provide support only for the global English version of PUBG MOBILE here, .

night cloak Oct 22, 2020, 7:03 AM

#

Where do I get pubgm kr support?

storm flumeBOT Oct 22, 2020, 7:03 AM

#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

night cloak Oct 22, 2020, 7:04 AM

#

How do I even contact in game support

#

It isnt even logging in~

#

We provide support only for the global English version of PUBG MOBILE here

#

Oof

white parrot Oct 22, 2020, 7:07 AM

#

good afternoon, help to solve the problem.
playing bonus challenge,
saved up 5000 coins and made an exchange.
but the awards don't come.
solve the problem please.

storm flumeBOT Oct 22, 2020, 7:07 AM

#

Please contact the customer service via the in-game settings for further assistance, @white parrot.

narrow herald Oct 22, 2020, 7:12 AM

#

Hey

storm flumeBOT Oct 22, 2020, 7:12 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @narrow herald. Remember to read through #faq before asking questions in the support channels.

narrow herald Oct 22, 2020, 7:13 AM

#

📎 Screenshot_20201021-223059_PUBG_MOBILE.jpg

#

Top 500 is conqueror?yes?

night cloak Oct 22, 2020, 7:13 AM

#

Correct.

tired yoke Oct 22, 2020, 7:13 AM

#

Yes

narrow herald Oct 22, 2020, 7:14 AM

#

Nice,thanks

night cloak Oct 22, 2020, 7:21 AM

#

Any solution for aim shaking and sometimes aim automatically moving down side if i slide left/right

spring zephyr Oct 22, 2020, 7:21 AM

#

Huh? Explain your issue in detail please.

night cloak Oct 22, 2020, 7:22 AM

#

I mean sometimes My aim shake like Gyroscope

#

A video recording please.

#

Hmm dont hv right now ..i will send later

#

Thank you.

onyx dagger Oct 22, 2020, 7:28 AM

#

Do you have Gyroscope switched on? @night cloak

night cloak Oct 22, 2020, 7:28 AM

#

No

sand path Oct 22, 2020, 7:29 AM

#

Turn it on and set all sensitively to 1, shouldn't shake then, @night cloak.

light stirrup Oct 22, 2020, 7:32 AM

#

How to get uzi skin i cannot get it in horror house event

#

I have 600 toffies what ever it was

#

Very sad pubg is not given anything free sham on you

coarse pike Oct 22, 2020, 7:34 AM

#

Hello

#

Need help

night cloak Oct 22, 2020, 7:34 AM

#

This problem doesn't happen all the time ...

#

Sometimes

tawny zenith Oct 22, 2020, 7:35 AM

#

Does anyone expirience the new hack in matches? People push with Mini 14 or any DMR.

woven atlas Oct 22, 2020, 7:35 AM

#

@light stirrup the horror house doesnt give u uzi skin. U need to buy the skin to unlock one of the room in horror house for free

coarse pike Oct 22, 2020, 7:35 AM

#

Hello anyone here need help any mods?

night cloak Oct 22, 2020, 7:35 AM

#

Need to wait for this happened again then i will record video ..

coarse pike Oct 22, 2020, 7:36 AM

#

Iam playing pubg mobile global version from my Facebook account But I want to play in kr version also can I play pubg from Facebook to kr and Go also?

tawny zenith Oct 22, 2020, 7:36 AM

#

@woven atlas Are Uzi skin and outfit permanent?

night cloak Oct 22, 2020, 7:38 AM

#

@woven atlas why this event not showing in my account ..☹️

#

Showing 'event not open yet' ..

#

But my friend got this event

#

Fix 90fps on emultor😐

spring zephyr Oct 22, 2020, 7:41 AM

#

@tawny zenith @light stirrup Read it again clearly, it says 'Get the Tea Party - UZI skin to unlock that room' for free or pay 600 Candies to unlock that room. You are not getting that skin for 600 Candies. Same goes for the outfit. You can get the skin and outfit from the 'Nether Supplies' crate under the treasure section in Shop.

📎 unknown.png

storm flumeBOT Oct 22, 2020, 7:41 AM

#

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

spring zephyr Oct 22, 2020, 7:41 AM

#

You can get the skin from here

📎 unknown.png

#

Showing 'event not open yet' ..
@night cloak Can you send a screenshot of it?

night cloak Oct 22, 2020, 7:42 AM

#

@storm flume lol its not problem with gameloop its problem from pubg updates

#

Wait

tulip leaf Oct 22, 2020, 7:42 AM

#

How to i report cheat?

storm flumeBOT Oct 22, 2020, 7:42 AM

#

Hello, @tulip leaf!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

tawny zenith Oct 22, 2020, 7:43 AM

#

@spring zephyr So not permanent?

night cloak Oct 22, 2020, 7:44 AM

#

📎 IMG_20201022_131405.jpg

spring zephyr Oct 22, 2020, 7:44 AM

#

@tawny zenith It's a permanent skin that you can get from the crates. Not from that event pubgm_hidethepain

night cloak Oct 22, 2020, 7:44 AM

#

Only 4 event

spring zephyr Oct 22, 2020, 7:44 AM

#

@night cloak Your country?

night cloak Oct 22, 2020, 7:44 AM

#

how can contact with developers? or pubgm teams

#

India

storm flumeBOT Oct 22, 2020, 7:45 AM

#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

night cloak Oct 22, 2020, 7:45 AM

#

ofc

hoary oar Oct 22, 2020, 7:47 AM

#

İ played 5 games and i was dead with hacks its not impossible 💔

storm flumeBOT Oct 22, 2020, 7:48 AM

#

Hello, @hoary oar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

hoary oar Oct 22, 2020, 7:48 AM

#

I will delete this game

#

I was a ace tier now im in the crown what will be my points ?

gusty thorn Oct 22, 2020, 7:52 AM

#

why livik is lagging so much on dropping....no other map is doing that

night cloak Oct 22, 2020, 7:52 AM

#

@gusty thorn, it may because that map is still in beta.

gusty thorn Oct 22, 2020, 7:53 AM

#

it started happening a week ago

#

hot drop is a nightmare in livik

storm flumeBOT Oct 22, 2020, 7:55 AM

#

Please refer to subpoint 4.8 in #faq for further information, @gusty thorn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Oct 22, 2020, 7:55 AM

#

@spring zephyr hello?

#

I would like to unlink my email or gmail on my pubg account and i play on Iphone Xs Max

storm flumeBOT Oct 22, 2020, 8:00 AM

#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

oblique aurora Oct 22, 2020, 8:03 AM

#

someone hacked my pubg account

storm flumeBOT Oct 22, 2020, 8:03 AM

#

Please contact the customer service via the in-game settings for further assistance, @oblique aurora.

oblique aurora Oct 22, 2020, 8:05 AM

#

ID : 5179186385

hot cedar Oct 22, 2020, 8:08 AM

#

Я взял бан на 10 лет

storm flumeBOT Oct 22, 2020, 8:08 AM

#

Please do not use languages other than English, @hot cedar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

onyx dagger Oct 22, 2020, 8:14 AM

#

Please contact Customer Service in-game about this as only they can help you with Account related issues, @oblique aurora.

#

Feel free to share your Feedbacks in #old, @gusty thorn.

subtle mulch Oct 22, 2020, 8:15 AM

#

Hi team, there is a news related to pubg being unbanned in mobile India. Is this correct?

📎 IMG_20201022_134314.jpg

onyx dagger Oct 22, 2020, 8:16 AM

#

Dont know, @subtle mulch.

oblique aurora Oct 22, 2020, 8:20 AM

#

Please report this id : 5179186385 ( someone hacked my a/c and useing my id )

storm flumeBOT Oct 22, 2020, 8:20 AM

#

Hello, @oblique aurora!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

hollow hound Oct 22, 2020, 8:21 AM

#

Game has more bugs after the 10mb patch

storm flumeBOT Oct 22, 2020, 8:22 AM

#

Hello, @hollow hound!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

polar marshBOT Oct 22, 2020, 8:23 AM

#

@hot cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wintry jay Oct 22, 2020, 8:23 AM

#

I convert 1000 battle coin to uc but I didn't received the uc.
USA Server
Mobile data
5425972719

night cloak Oct 22, 2020, 8:23 AM

#

Can anyone tell me why house of horror event not showing in event section

storm flumeBOT Oct 22, 2020, 8:23 AM

#

Please refer to this channel's pinned messages for further information, @wintry jay:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

thin halo Oct 22, 2020, 8:23 AM

#

@hollow hound what kind of bug?

earnest cove Oct 22, 2020, 8:23 AM

#

I convert 1000 battle coin to uc but I didn't received the uc.
USA Server
Mobile data
5425972719
@wintry jay please go through pinned messages once.

olive dove Oct 22, 2020, 8:23 AM

#

@night cloak please refer to the pinned msgs.

night cloak Oct 22, 2020, 8:24 AM

#

@night cloak please refer to the pinned msgs.
Yesterday i was got this event .. but today morning when i cheak This event removed

wintry jay Oct 22, 2020, 8:25 AM

#

@I convert 1000 battle coin to uc but I didn't received the uc.
USA Server
Mobile data
5425972719

onyx dagger Oct 22, 2020, 8:26 AM

#

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @wintry jay.

For this, You need to contact Customer Service in-game about this.

thin halo Oct 22, 2020, 8:28 AM

#

@night cloak Did you try to restart and try again? If it still doesn't work, do a routine repair.

night cloak Oct 22, 2020, 8:28 AM

#

Yes

rose knot Oct 22, 2020, 8:29 AM

#

Sall

#

I have a problem

night cloak Oct 22, 2020, 8:29 AM

#

I try already ..even i reinstall the game but still not showing

onyx dagger Oct 22, 2020, 8:29 AM

#

Yes? @rose knot
Kindly state your issue.

rose knot Oct 22, 2020, 8:29 AM

#

In season 12 my account was stolen

onyx dagger Oct 22, 2020, 8:30 AM

#

Stolen? You mean Hacked?

latent ermine Oct 22, 2020, 8:30 AM

#

hey

onyx dagger Oct 22, 2020, 8:30 AM

#

Hi, @latent ermine.
Kindly state your issue.

rose knot Oct 22, 2020, 8:30 AM

#

I spoke by e-mail with the tencent but they didn't want me to sit

latent ermine Oct 22, 2020, 8:30 AM

#

How to Change PubgM Region...

onyx dagger Oct 22, 2020, 8:31 AM

#

There is no point of emailing them about Account related issues, @rose knot.
You need to contact Customer Service In-Game.

latent ermine Oct 22, 2020, 8:31 AM

#

hey Robbby can you help me?

onyx dagger Oct 22, 2020, 8:31 AM

#

You can change your region from in-game settings. @latent ermine

latent ermine Oct 22, 2020, 8:31 AM

#

i tried bt

rose knot Oct 22, 2020, 8:31 AM

#

But how can I get my account back?

onyx dagger Oct 22, 2020, 8:32 AM

#

You need to contact Customer Service In-Game.

rose knot Oct 22, 2020, 8:32 AM

#

I've been playing since season 2 and I've had money in the game and

latent ermine Oct 22, 2020, 8:32 AM

#

i tried bt cant change region..can i messsage you in DM @Robby

onyx dagger Oct 22, 2020, 8:32 AM

#

Please contact them. Only they can help you with Account related issues, @rose knot.

latent ermine Oct 22, 2020, 8:33 AM

#

i will send you video clipp.

onyx dagger Oct 22, 2020, 8:33 AM

#

Can you please send an Screenshot of your in-game settings here? @latent ermine

night cloak Oct 22, 2020, 8:33 AM

#

I try already ..even i reinstall the game but still not showing

☹️😞

latent ermine Oct 22, 2020, 8:33 AM

#

i have video

rose knot Oct 22, 2020, 8:33 AM

#

You can e-mail me

onyx dagger Oct 22, 2020, 8:33 AM

#

Just a Screenshot, @latent ermine.

latent ermine Oct 22, 2020, 8:34 AM

#

Oke.
waait

onyx dagger Oct 22, 2020, 8:35 AM

#

Again, The event ends on the 1st of November, @night cloak. Please make sure that you select the event from this section of the game:

📎 Screenshot_20201022-113859_PUBG_MOBILE.jpg

night cloak Oct 22, 2020, 8:35 AM

#

How to select ?

onyx dagger Oct 22, 2020, 8:35 AM

#

If you still didnt get it, Kindly contact Customer Service in-game.

night cloak Oct 22, 2020, 8:35 AM

#

Event not showing i already told u

sacred veldt Oct 22, 2020, 8:36 AM

#

Hay i heve redeemed 9000 battle coins in bonus challenge but didn't get UC i tried contacting ingame customer support but they thold my it will be given back soon its been 2 weeks now

onyx dagger Oct 22, 2020, 8:36 AM

#

Then,

Kindly contact Customer Service in-game.

#

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @sacred veldt.

For this, You need to contact Customer Service in-game about this.

rose knot Oct 22, 2020, 8:37 AM

#

Can you give me an email from tencent games please

sand path Oct 22, 2020, 8:37 AM

#

pubgmobile_cs@tencentgames.com
@rose knot

sacred veldt Oct 22, 2020, 8:37 AM

#

@onyx dagger I've contacted 2 weeks age and the said it will be given back to you but still i I've not got

latent ermine Oct 22, 2020, 8:37 AM

#

📎 Screenshot_20201022-142243_PUBG_MOBILE.jpg

sand path Oct 22, 2020, 8:38 AM

#

You cannot change your region once you've changed it to Europe, @latent ermine.

onyx dagger Oct 22, 2020, 8:39 AM

#

Please be patient, @sacred veldt.
They will try to reply as soon as possible.

#

If they didnt reply within 2 weeks, Feel free to send them a Remainder message.

reef stag Oct 22, 2020, 8:40 AM

#

Why my pubg I'd ban

meager oasis Oct 22, 2020, 8:40 AM

#

@reef stag

turbid mango Oct 22, 2020, 8:41 AM

#

📎 1593668993647.jpg

polar marshBOT Oct 22, 2020, 8:41 AM

#

@meager oasis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jagged wind Oct 22, 2020, 8:41 AM

#

He has a problem with my account. Please help

latent ermine Oct 22, 2020, 8:41 AM

#

Nero bt Malaysia is not Europe

#

📎 Screenshot_20201022-142659_PUBG_MOBILE.jpg

polar marshBOT Oct 22, 2020, 8:42 AM

#

@jagged wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Oct 22, 2020, 8:42 AM

#

Please do not use languages other than English, @jagged wind. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

latent ermine Oct 22, 2020, 8:42 AM

#

it shows like this whenever i try to change region and even i enter code it shows something error in chinese or korean language

rose knot Oct 22, 2020, 8:44 AM

#

Why don't you give me a change of region?

onyx dagger Oct 22, 2020, 8:44 AM

#

Refer to #faq 2.12, @reef stag.

night cloak Oct 22, 2020, 8:44 AM

#

It's right

rose knot Oct 22, 2020, 8:44 AM

#

📎 Screenshot_20201022_114340_com.tencent.ig.jpg

latent ermine Oct 22, 2020, 8:45 AM

#

hey Robby

storm flumeBOT Oct 22, 2020, 8:46 AM

#

Please contact the customer service via the in-game settings for further assistance, @rose knot.

latent ermine Oct 22, 2020, 8:46 AM

#

How can i change my Pubg Region...
HelP

olive dove Oct 22, 2020, 8:46 AM

#

You need to contact the in-game customer service@latent ermine

onyx dagger Oct 22, 2020, 8:47 AM

#

Accounts created in EEA regions cant change their region, @rose knot. (Due to the laws).

rose knot Oct 22, 2020, 8:48 AM

#

Aaa thank you

prisma dagger Oct 22, 2020, 8:49 AM

#

I want to ask one que

night cloak Oct 22, 2020, 8:50 AM

#

#questions plz help me

prisma dagger Oct 22, 2020, 8:51 AM

#

If any one can explain this ?

📎 Screenshot_2020-10-22-14-13-33-277_com.tencent.ig.jpg

night cloak Oct 22, 2020, 8:51 AM

#

Help me.

polar marshBOT Oct 22, 2020, 8:52 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive dove Oct 22, 2020, 8:53 AM

#

@prisma dagger he/she has a higher rating.
Rating is not only based on the number of kills but health recovery and others.
You can check the breakdown for both ratings and you will know the reason.

prisma dagger Oct 22, 2020, 8:54 AM

#

What is van?

olive dove Oct 22, 2020, 8:55 AM

#

can*

prisma dagger Oct 22, 2020, 8:55 AM

#

Ok np but I played hard lol😂

olive dove Oct 22, 2020, 8:56 AM

#

For sure, you did, looks like a pro player with this number of kills, GG 👌

polar marshBOT Oct 22, 2020, 8:56 AM

#

@wraith tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tall moon Oct 22, 2020, 8:57 AM

#

When will bonus challenge come?

night cloak Oct 22, 2020, 8:58 AM

#

@tall moon read the pinned messages in this channel.

stuck thistle Oct 22, 2020, 9:05 AM

#

السلام عليكم

onyx dagger Oct 22, 2020, 9:06 AM

#

Greetings, @stuck thistle!
State your issue in English please.

crude lake Oct 22, 2020, 9:06 AM

#

Hello dear developers!. I am asking you to unblock my account. I ask you to unblock my account back, I didn’t play with the cheat, I played honestly, following the rules of the user agreement, please help, I know for sure I updated PUBG MOBILE in the APK PURE application there on 10/21/2020 Update 1.0.2 was released and updated. If because of this I ask you to forgive, I had no bad intentions, I thought differently that a new update was released. I constantly updated from there. I ask you dear developers, check if honestly, return my account back .. here my ID: 5250498561.

📎 Screenshot_2020-10-22-10-49-17-845_com.tencent.ig.jpg

stuck thistle Oct 22, 2020, 9:07 AM

#

My account have been be stolen @onyx dagger

night cloak Oct 22, 2020, 9:07 AM

#

@crude lake you can claim the file and contact in-game customer service. we can't help you here.

#

or let's say staff can't do so..

polar marshBOT Oct 22, 2020, 9:08 AM

#

@crude lake:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 22, 2020, 9:09 AM

#

@stuck thistle how many accounts you had linked to it?

tardy summit Oct 22, 2020, 9:09 AM

#

I redeemed 100 uc but not received although battle coin deducted

#

Help

marsh kraken Oct 22, 2020, 9:14 AM

#

And for the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players. As the investigation will take some time, we appreciate your kind understanding and patience in this matter.
@tardy summit Refer to this message

night cloak Oct 22, 2020, 9:14 AM

#

pubgm_this

rocky fossil Oct 22, 2020, 9:22 AM

#

I need help

storm flumeBOT Oct 22, 2020, 9:22 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @rocky fossil. Remember to read through #faq before asking questions in the support channels.

rocky fossil Oct 22, 2020, 9:23 AM

#

📎 FB_IMG_1599475931232.jpg

#

My accont pirate

night cloak Oct 22, 2020, 9:24 AM

#

@rocky fossil are you trying to say it has been hacked?

sweet zealot Oct 22, 2020, 9:26 AM

#

Help

night cloak Oct 22, 2020, 9:26 AM

#

@sweet zealot with?

rocky fossil Oct 22, 2020, 9:26 AM

#

No, my account was stolen

sweet zealot Oct 22, 2020, 9:27 AM

#

@night cloak I need some uc

storm flumeBOT Oct 22, 2020, 9:27 AM

#

Please contact the customer service via the in-game settings for further assistance, @rocky fossil.

clear spindle Oct 22, 2020, 9:28 AM

#

We don't ~~provide~~give UC in here, @sweet zealot feel free to buy it yourself.

sweet zealot Oct 22, 2020, 9:28 AM

#

@clear spindle ok bro just cool

clear spindle Oct 22, 2020, 9:29 AM

#

Highly appreciated if you go through the #735483472432594994.

sweet zealot Oct 22, 2020, 9:29 AM

#

No tnxxxx

uneven pumice Oct 22, 2020, 9:33 AM

#

📎 1603357213607.jpeg

rocky fossil Oct 22, 2020, 9:33 AM

#

📎 received_354454589137789.jpeg 📎 received_284604612627986.jpeg

uneven pumice Oct 22, 2020, 9:33 AM

#

Is this logo used in amy official tournament

sweet zealot Oct 22, 2020, 9:36 AM

#

📎 Screenshot_2020-10-10-13-53-27-313_com.tencent.ig.jpg

#

What is this

#

Help plz

storm flumeBOT Oct 22, 2020, 9:39 AM

#

Use of unauthorized third-party software or methods, @sweet zealot, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

grim tangle Oct 22, 2020, 9:39 AM

#

@polar marsh I have been notified of many hackers and received a message from PUBG Mobile stating that it has been suspended, and when I see the hacker account, I see it has not been suspended?

storm flumeBOT Oct 22, 2020, 9:39 AM

#

Please contact the customer service via the in-game settings for further assistance, @rocky fossil.

#

Hello, @grim tangle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

viscid wadi Oct 22, 2020, 9:41 AM

#

Pubg is laggy pls make it smooth on all devices my kind request

sweet zealot Oct 22, 2020, 9:42 AM

#

Lol

surreal light Oct 22, 2020, 9:44 AM

#

When will bonus challenge come in Pakistan ??????

viscid wadi Oct 22, 2020, 9:45 AM

#

Pls fix lag

clear spindle Oct 22, 2020, 9:46 AM

#

@viscid wadi #old

viscid wadi Oct 22, 2020, 9:46 AM

#

There are more rendering issues also

sweet zealot Oct 22, 2020, 9:46 AM

#

#questions tnxxx

storm flumeBOT Oct 22, 2020, 9:46 AM

#

Please refer to this channel's pinned messages for further information, @surreal light:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

viscid wadi Oct 22, 2020, 9:47 AM

#

@clear spindle thx dude

sweet zealot Oct 22, 2020, 9:48 AM

#

@viscid wadi lol bro... check your internet..and buy high level smart phone

night cloak Oct 22, 2020, 9:48 AM

#

Please help me out mods, i logged into my fb account and then they asked me to create new character and my account has reset...how can i get back my old account which had level 50+ and lots of skins

storm flumeBOT Oct 22, 2020, 9:49 AM

#

Please refer to subpoint 4.9 in #faq for further information, @viscid wadi. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

onyx dagger Oct 22, 2020, 9:56 AM

#

When will bonus challenge come in Pakistan ??????
Feel free to contact Customer Service in-game to know about this, @surreal light.

iron ice Oct 22, 2020, 9:57 AM

#

Guys I need a little bit help, I live in oman where I play pubg mobile sometimes but my ping are always very high though I am using very quality mobile data. I tried all the helpful tips, I did repair pubg app, I tried wifi and other operators data still the problem is same.

polar marshBOT Oct 22, 2020, 10:04 AM

#

@broken loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

finite sandal Oct 22, 2020, 10:06 AM

#

Why my profile picture gets blurred in the avatar

#

Can anyone help me

iron ice Oct 22, 2020, 10:08 AM

#

IGuys I need a little bit help, I live in oman where I play pubg mobile sometimes but my ping are always very high though I am using very quality mobile data. I tried all the helpful tips, I did repair pubg app, I tried wifi and other operators data still the problem is same.

finite sandal Oct 22, 2020, 10:12 AM

#

Try playing in other server

spring zephyr Oct 22, 2020, 10:13 AM

#

@finite sandal Your login method?

finite sandal Oct 22, 2020, 10:13 AM

#

Facebook login

spring zephyr Oct 22, 2020, 10:13 AM

#

@iron ice Can you post a screenshot of your speedtest results?

#

@finite sandal Report it in #old GWgoaThinken

finite sandal Oct 22, 2020, 10:13 AM

#

ok

uneven pumice Oct 22, 2020, 10:14 AM

#

Aditiya bro hello

storm flumeBOT Oct 22, 2020, 10:14 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @uneven pumice. Remember to read through #faq before asking questions in the support channels.

polar marshBOT Oct 22, 2020, 10:22 AM

#

@cinder flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

serene frost Oct 22, 2020, 10:24 AM

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Pubgm when will our African server come back

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African players are struggling to paly on 280ms making it hard to rank up

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We had it for a few months and it was taken away for an unknown reason

still flume Oct 22, 2020, 10:27 AM

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@serene frost braah stop wasting your time😂😂 i feel they dont know what you are talking about

forest hawk Oct 22, 2020, 10:28 AM

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📎 Screenshot_20201022-125644_PUBG_MOBILE.jpg

polar marshBOT Oct 22, 2020, 10:29 AM

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@forest hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

iron ice Oct 22, 2020, 10:29 AM

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@spring zephyr

📎 Screenshot_2020-10-22-14-28-20-20_79d0ff8f9752a3fc32487e6d62330a6a.jpg

spring zephyr Oct 22, 2020, 10:30 AM

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And what's your in-game ping and your country?

still flume Oct 22, 2020, 10:30 AM

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ive been reporting this issue since season 15 started @serene frost look now its week 6 the season is about to be over
The worst Season to be honest for us Africans

novel wigeon Oct 22, 2020, 10:30 AM

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Today i redeem 3000 battle coinn but i don't get 300 Uc 22 October 2020 at 10:00 Am

📎 Screenshot_20201022_113417_com.tencent.ig.jpg 📎 Screenshot_20201022_103614_com.tencent.ig.jpg 📎 Screenshot_20201022_094522_com.tencent.ig.jpg

polar marshBOT Oct 22, 2020, 10:30 AM

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@undone granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Oct 22, 2020, 10:31 AM

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Please contact the customer service via the in-game settings for further assistance, @novel wigeon.

iron ice Oct 22, 2020, 10:31 AM

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@spring zephyr my destination is oman my ping in day time about 200ms but at late night it gets around 300ms

lost creek Oct 22, 2020, 10:31 AM

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House of horrors event is not showing for me

spring zephyr Oct 22, 2020, 10:32 AM

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try changing your DNS to 1.1.1.1 and secondary DNS to 1.0.0.1
@iron ice

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@lost creek Your country? pubgm_hidethepain

night cloak Oct 22, 2020, 10:32 AM

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@serene frost braah stop wasting your time😂😂 i feel they dont know what you are talking about
@still flume Hm?