#questions | PUBG MOBILE | Page 1101

marsh kraken Oct 19, 2020, 5:37 PM

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can we know which server do you play in?

marsh sable Oct 19, 2020, 5:37 PM

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EUR

plain sedge Oct 19, 2020, 5:37 PM

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Eu and middle East

marsh sable Oct 19, 2020, 5:38 PM

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We need solve this issue

marsh kraken Oct 19, 2020, 5:38 PM

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actually EU , Asia , and Middle east servers are filled with Indian and Pakistani players

marsh sable Oct 19, 2020, 5:38 PM

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This start in last updated

onyx dagger Oct 19, 2020, 5:38 PM

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If the solution which I advised you both, @marsh sable and @plain sedge Didnt work, Feel free to report it in #old.

marsh sable Oct 19, 2020, 5:39 PM

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I reported one week not responded

marsh kraken Oct 19, 2020, 5:39 PM

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where in #old ?

marsh sable Oct 19, 2020, 5:39 PM

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Report from your side

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Your admin we players

plain sedge Oct 19, 2020, 5:40 PM

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as I said They will fix it after one year 😂😂

onyx dagger Oct 19, 2020, 5:40 PM

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No one would reply there.
The Team use to go through #old to check the reports/feedbacks sent by the players, and would take actions.

marsh sable Oct 19, 2020, 5:40 PM

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Can you report from your side please

marsh kraken Oct 19, 2020, 5:41 PM

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@plain sedge Sir, pls don't go off topic

marsh sable Oct 19, 2020, 5:41 PM

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Madman not like this pro

onyx dagger Oct 19, 2020, 5:41 PM

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Stop, @plain sedge.
If you do have issues about the servers, Report in #old. You do not have to talk like that.

plain sedge Oct 19, 2020, 5:42 PM

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@onyx dagger sorry

onyx dagger Oct 19, 2020, 5:42 PM

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Its alright.

civic sierra Oct 19, 2020, 5:44 PM

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Need help!

grave parcel Oct 19, 2020, 5:47 PM

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Please State your issue First @civic sierra

civic sierra Oct 19, 2020, 5:49 PM

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I have lost my PUBGM account....i tried to recover it by costumers support and email... Didn't work 😔

iron thorn Oct 19, 2020, 5:50 PM

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Account has been logged in with a newer version of game and can no longer log in with an older version please update to the newest version

📎 IMG-20201019-WA0002.jpg

civic sierra Oct 19, 2020, 5:50 PM

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Someone removed my Google play account and linked his email

plain sedge Oct 19, 2020, 5:51 PM

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@onyx dagger Dude How long it will take to be fixed?

civic sierra Oct 19, 2020, 5:51 PM

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And when i tried to recover it by costumers support they returned it's rank to bronze

onyx dagger Oct 19, 2020, 5:52 PM

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No ETA, @plain sedge.
But soon, Hopefully.

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Did they reply? @civic sierra

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Please contact Customer Service in-game about this, @iron thorn.

civic sierra Oct 19, 2020, 5:54 PM

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@onyx dagger yes

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I gave all information they asked and i created a new account by my Google play account as they said ...
But they didn't help

polar marshBOT Oct 19, 2020, 5:56 PM

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@civic sierra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger Oct 19, 2020, 5:56 PM

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About the account related issues, @civic sierra, Only they can help you. GWcmeisterPeepoShrug

grand shell Oct 19, 2020, 6:13 PM

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@onyx dagger

marsh kraken Oct 19, 2020, 6:13 PM

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@grand shell How can we help you?

night cloak Oct 19, 2020, 6:13 PM

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Hallo 👋

marsh kraken Oct 19, 2020, 6:13 PM

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@night cloak how can I help you Sir?

polar marshBOT Oct 19, 2020, 6:14 PM

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@grand shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger Oct 19, 2020, 6:14 PM

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Yes? @grand shell

marsh kraken Oct 19, 2020, 6:14 PM

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@night cloak do you need any help sir?

polar marshBOT Oct 19, 2020, 6:15 PM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

maiden shell Oct 19, 2020, 6:17 PM

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Hello

marsh kraken Oct 19, 2020, 6:17 PM

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@maiden shell how can we help you?

night cloak Oct 19, 2020, 6:18 PM

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@grand shell, can you please explain your issue in more detail. Avoid using the words “ban” and “banned”.

vestal agate Oct 19, 2020, 6:18 PM

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i have a problem i cannot buy uc, when i try to change my region and it asks for my number but i cannot get the code pls help

📎 121613668_394287441738520_9075853397577408315_n.jpg

night cloak Oct 19, 2020, 6:19 PM

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@vestal agate, do you get an error?

maiden shell Oct 19, 2020, 6:19 PM

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When I stay in lobby igot b.. but I don't why and I didn't cheat or do anything just staying in the lobby

night cloak Oct 19, 2020, 6:19 PM

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@grand shell, can you please explain your issue in more detail. Avoid using the words “ban” and “banned”.

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@grand shell, did someone hack your account now it’s banned?

vestal agate Oct 19, 2020, 6:20 PM

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@vestal agate, do you get an error?
@night cloak no

polar marshBOT Oct 19, 2020, 6:20 PM

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@maiden shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vestal agate Oct 19, 2020, 6:20 PM

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nothing happens

grand shell Oct 19, 2020, 6:20 PM

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@night cloak bro no hack robber

marsh kraken Oct 19, 2020, 6:20 PM

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@vestal agate can I ask which region are you from?

vestal agate Oct 19, 2020, 6:21 PM

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pakistan but my in game region is france

night cloak Oct 19, 2020, 6:21 PM

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@grand shell, so someone stole your account?

grand shell Oct 19, 2020, 6:21 PM

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@night cloak yes sir😢😢😢

night cloak Oct 19, 2020, 6:21 PM

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@vestal agate, please join PUBG MOBILE Pakistan, you can find the invite link via #735483472432594994 under subpoint 3.1.

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@grand shell, can you still access your PUBG MOBILE account?

vestal agate Oct 19, 2020, 6:22 PM

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@night cloak whom can i ask there for help?

night cloak Oct 19, 2020, 6:22 PM

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@vestal agate, they’ll have a support channel someone will be there to assist you.

vestal agate Oct 19, 2020, 6:23 PM

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ok

grand shell Oct 19, 2020, 6:23 PM

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@night cloak accs me full i.m all sezn RP MAX M4 glacer😢

night cloak Oct 19, 2020, 6:24 PM

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@grand shell, can you still access your PUBG MOBILE account?

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@marsh kraken, please do not interrupt.

grand shell Oct 19, 2020, 6:25 PM

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@night cloak no

night cloak Oct 19, 2020, 6:26 PM

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@grand shell, If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8.

plain turtle Oct 19, 2020, 6:26 PM

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I am unable to redeem bonus challenge coins can any one help here

marsh kraken Oct 19, 2020, 6:26 PM

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@plain turtle pls refer to pinned messages

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Bonus challenge is not available for Now.

grand shell Oct 19, 2020, 6:27 PM

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@night cloak sir acces me has ben roober😡

night cloak Oct 19, 2020, 6:28 PM

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@grand shell, please read my previous message.

grand shell Oct 19, 2020, 6:29 PM

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@night cloak i.m conect acces in gmail

robber has change pass in gmail me😢😢

celest shadow Oct 19, 2020, 6:29 PM

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Please contact the in-game customer service and the respective social media support for further assistance in this regard, @grand shell.

grand shell Oct 19, 2020, 6:31 PM

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@celest shadow help mee

polar marshBOT Oct 19, 2020, 6:31 PM

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@kindred bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

heady prawn Oct 19, 2020, 6:35 PM

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I am not getting mystery air drop?why?

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📎 image0.png

celest shadow Oct 19, 2020, 6:41 PM

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For your information, mystery airdrops appear randomly after you end a match, @heady prawn.

heady prawn Oct 19, 2020, 6:42 PM

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Okk

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Dont we get them daily without playing match

celest shadow Oct 19, 2020, 6:43 PM

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No, it does not work that way.

slender dock Oct 19, 2020, 6:52 PM

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When did india bonus challenge coming 3

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? *

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?? @celest shadow

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Hello?

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@polar marsh

onyx dagger Oct 19, 2020, 6:56 PM

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No ETA, @slender dock.

slender dock Oct 19, 2020, 6:56 PM

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@clever tapir

storm flumeBOT Oct 19, 2020, 6:56 PM

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Please refer to this channel's pinned messages for further information, @slender dock:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

slender dock Oct 19, 2020, 6:56 PM

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???

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Ok thank you!

long kettle Oct 19, 2020, 7:01 PM

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There seems to be a problem with profile pictures for many players using facebook, the image looks so blurry when clicked, has this been reported yet

celest shadow Oct 19, 2020, 7:02 PM

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Yes it has, @long kettle. Thank you for your feedback on the matter, feel free to add this to #old. Please include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

long kettle Oct 19, 2020, 7:02 PM

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Thank you @celest shadow

grizzled stag Oct 19, 2020, 7:02 PM

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Yo I need help

celest shadow Oct 19, 2020, 7:03 PM

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You are welcome.

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How may I help you, @grizzled stag?

grizzled stag Oct 19, 2020, 7:03 PM

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I can’t sign in to my account

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It keeps saying that the account was logged in to a newer version of the game, but my game is up to date

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📎 image0.png

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I have clicked on the repair button and uninstalled and installed the game

polar marshBOT Oct 19, 2020, 7:05 PM

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@errant belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow Oct 19, 2020, 7:07 PM

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Please contact the in-game customer service for further assistance in this regard, @grizzled stag. You should not share your account details such as your e-mail or passwords to third-parties. Please refer to subpoint 5.3 in #faq for further instructions.

raw shoal Oct 19, 2020, 7:11 PM

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Is anyone available to answer a question on recovering an account?

sick shale Oct 19, 2020, 7:12 PM

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@raw shoal How did you lose your account

raw shoal Oct 19, 2020, 7:13 PM

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I lost access to my social media account but my fiance says my character is still on her synergy and friends list

storm flumeBOT Oct 19, 2020, 7:13 PM

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Please refer to subpoint 2.8 in #faq for further information, @raw shoal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lusty current Oct 19, 2020, 7:15 PM

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Heilp

📎 image0.png

thin halo Oct 19, 2020, 7:16 PM

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@lusty current Google unlinking issue?

night cloak Oct 19, 2020, 7:28 PM

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@lusty current, could you please provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

thin halo Oct 19, 2020, 7:28 PM

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@harsh palm Wrong channel. Please go to #activities.

harsh palm Oct 19, 2020, 7:29 PM

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OK

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@harsh palm Wrong channel. Please go to #activities.
@thin halo SORRY

night cloak Oct 19, 2020, 7:34 PM

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Hi . I want to report this bug, I don’t know if it’s classified as a bug or a cheating method but I will explain it hopefully you can fix it for the next version and next season of PUBGM.
Some player are trying to get the top 100 of squad/duo wins by this method and its really annoying for those who play the whole match to get the win, (take the top 100 of Iraq region for example ) these player playing for example KRJP server squad FPP on a very low tier rank ( bronze ) and entering a match and suicide in the beginning of the match by drowning them selves and leaving that match and immediately entering a new match and repeating this whole of the day and whole of the season and getting easy squad/duo wins by their random teammates ( because of low tier ranking the match is only one squad and 96 BOTS ) this must be fixed for the next season by adding suicide daily limit and even punishing players if they suicided too many times in a row because its ruining the game environment for those players who complete the whole match to get the win. Thanks. screenshot : top #1 squad wins on Iraq region.

📎 image0.jpg

molten hearth Oct 19, 2020, 7:37 PM

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Hello, Will I get banned for using gameloop on PUBG?

sick shale Oct 19, 2020, 7:38 PM

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@molten hearth No, but please download it from the official website

molten hearth Oct 19, 2020, 7:38 PM

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Ok thanks.

reef crown Oct 19, 2020, 7:38 PM

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Who checks #old ?

storm flumeBOT Oct 19, 2020, 7:39 PM

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Please refer to subpoint 3.16 in #faq for further information, @molten hearth. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

reef crown Oct 19, 2020, 7:39 PM

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Do all comments there get read?

onyx dagger Oct 19, 2020, 7:40 PM

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The Team use to go through #old to check the feedbacks/reports sent by the players and would take action about it. @reef crown

reef crown Oct 19, 2020, 7:40 PM

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Use to?

onyx dagger Oct 19, 2020, 7:40 PM

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Or let's say, They Do.

polar marshBOT Oct 19, 2020, 7:40 PM

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@tidal mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

reef crown Oct 19, 2020, 7:40 PM

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Well I’ll just post it here and there as well

onyx dagger Oct 19, 2020, 7:41 PM

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Why here?
Feel free to send it there.

reef crown Oct 19, 2020, 7:41 PM

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Pretty sure I can send it here too

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No rules saying I can’t

sick shale Oct 19, 2020, 7:42 PM

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@reef crown No, send your feedbacks in #old

torpid creek Oct 19, 2020, 7:46 PM

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I can't enter my account. I get The server is not responding.

reef crown Oct 19, 2020, 7:47 PM

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There’s a bug in Sanhok, players can crouch in a hole in paradise resort and shoot through walls, I’ll send pictures in #old blob_amused

torpid creek Oct 19, 2020, 7:48 PM

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📎 VID_23021124_051904_748.mp4

sick shale Oct 19, 2020, 7:48 PM

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@reef crown We are aware of this issue.

reef crown Oct 19, 2020, 7:48 PM

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It’s been there for a while

torpid creek Oct 19, 2020, 7:48 PM

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I can't enter my account

rapid meteor Oct 19, 2020, 7:50 PM

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When will the 90 fps issue will be fixed on gameloop after adding lobby & combat options ?

modest cloud Oct 19, 2020, 7:51 PM

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Hi, I have a problem that the change country button does not appear

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I hope for a reply as soon as possible

night cloak Oct 19, 2020, 7:52 PM

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@reef crown, please do report it via #old.

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@rapid meteor, I don’t believe there’s been any update regarding this, please use #emulator-support as they’ll have more information.

storm flumeBOT Oct 19, 2020, 7:53 PM

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You can now access #emulator-chat and #emulator-support, @rapid meteor. Revert this at any time by sending .emulator in #481204134859505684.

night cloak Oct 19, 2020, 7:53 PM

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@modest cloud, please provide a screenshot of your basic settings.

modest cloud Oct 19, 2020, 7:55 PM

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Ok wait

onyx dagger Oct 19, 2020, 7:56 PM

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What error does it show, @torpid creek?

quaint epoch Oct 19, 2020, 7:56 PM

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When will I get my “Ban” avatar? Thx

📎 image0.png

onyx dagger Oct 19, 2020, 7:56 PM

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Its description is already there in the achievements, @quaint epoch. ASpeepoWeird

modest cloud Oct 19, 2020, 7:57 PM

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📎 Screenshot_-_PUBG_MOBILE.jpg

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Is that enough?

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Please note that I have not tried to change the country since the account was created, and it does not exist

sick shale Oct 19, 2020, 8:01 PM

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@modest cloud If your account was created in Europe region, or if you selected Europe as your region while registering, then you won't have the option to change country due to EEA law.

modest cloud Oct 19, 2020, 8:01 PM

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I want to change the region without deleting the account

main swan Oct 19, 2020, 8:01 PM

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why i cant login using email , even the password was valid ?

night cloak Oct 19, 2020, 8:01 PM

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@modest cloud, you cannot.

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@main swan, the email login feature is still in beta and experiences bugs regularly please avoid using this feature and report the bug via #old.

modest cloud Oct 19, 2020, 8:03 PM

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Oh my God, are you talking seriously, will I lose my account because of that?

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Only you can help one way or the other

sick shale Oct 19, 2020, 8:04 PM

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You have agreed to that while creating the account.

modest cloud Oct 19, 2020, 8:05 PM

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Too bad that news

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Even it is not acceptable to transfer data outside the European region

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Well thank you for the help

rich locust Oct 19, 2020, 8:08 PM

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I m not able to sign in to my account please help me

📎 image0.png

onyx dagger Oct 19, 2020, 8:09 PM

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Please refer to #faq 4.6 about your issue, @rich locust.

olive dove Oct 19, 2020, 8:11 PM

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@rich locust we have went through this few times, if you still can't log in try to contact the customer service through the game interface.

formal pasture Oct 19, 2020, 8:30 PM

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hello

polar marshBOT Oct 19, 2020, 8:30 PM

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@formal pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tardy yoke Oct 19, 2020, 8:41 PM

#

Go to media and please tell me why you "terminated my connection " ThinkO_O

night cloak Oct 19, 2020, 8:41 PM

#

@tardy yoke, There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11

sick shale Oct 19, 2020, 8:42 PM

#

@tardy yoke You could post the screenshot here.

tardy yoke Oct 19, 2020, 8:42 PM

#

@sick shale Oke, sorry

blissful rock Oct 19, 2020, 8:44 PM

#

How do i get the emulator Role?

#

Because i have something considered to Emulator.

storm flumeBOT Oct 19, 2020, 8:44 PM

#

You can now access #emulator-chat and #emulator-support, @blissful rock. Revert this at any time by sending .emulator in #481204134859505684.

night cloak Oct 19, 2020, 8:48 PM

#

@night cloak,
📌 Patch Notes BETA 1.1 Version

New Metro Royale mode:

New map: Two unique maps...
New equipment: New Thermal Sight and Night Vision equipment/New Tikhar Rifle...
New challenges: Watch out for the Agile bandits/Special monsters... And more.

Metro Royale Non-Battle System:

New System - Mode Loadout: Equipment configured in the loadout can be brought into battle...
New System - Black Market: The Black Market is the exclusive Metro Royale shop... And more.

Classic Mode Themed Gameplay:

Winter Festival-New Winter Castle Paradise...
Visit the Winter Festival hut and gift pine tree... And more.

Classic Mode Additions & Improvements:

New item: Spike Trap...
Melee weapons can be thrown or picked up and put into players' Backpacks... And more.

#

@night cloak oh ok tysm ❤️

#

You’re very welcome!

graceful spear Oct 19, 2020, 9:05 PM

#

Hello

olive dove Oct 19, 2020, 9:06 PM

#

@graceful spear hello, how can i help you?

woven pewter Oct 19, 2020, 9:08 PM

#

Good evening I have a problem someone broke my pubg account but I changed my passwords with which I was logged in but he still logs in HELP 🥺

storm flumeBOT Oct 19, 2020, 9:09 PM

#

You can contact the customer service via the game settings, @woven pewter. Refer to subpoint 5.3 in #faq for further instructions.

#

Please do not use languages other than English, @steep fern. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

night cloak Oct 19, 2020, 9:09 PM

#

Please follow the image attached, @woven pewter.

📎 image0.jpg

polar marshBOT Oct 19, 2020, 9:10 PM

#

@graceful spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@steep fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

woven pewter Oct 19, 2020, 9:11 PM

#

🥺

woeful flax Oct 19, 2020, 9:12 PM

#

I redeemed 400 uc from bonus challenge shop. My battle coins were deducted but didn't receive the UC plss help

storm flumeBOT Oct 19, 2020, 9:12 PM

#

Please refer to this channel's pinned messages for further information, @woeful flax:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

upper matrix Oct 19, 2020, 9:18 PM

#

Hello my name is Viraj. I am from India And I am not 18 age below.

📎 Screenshot_2020-10-20-02-46-33-83_dac7cc7571c39b392df64923967cf7da.jpg

#

So why this problem is happening?ಠಗಠ

#

Please give answer quickly because I have to do rank push tomorrow.ʕಠ_ಠʔ

sick shale Oct 19, 2020, 9:22 PM

#

@upper matrix You can change it from settings

📎 Screenshot_20201020-002039_PUBG_MOBILE.jpg

polar marshBOT Oct 19, 2020, 9:23 PM

#

@crimson crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

upper matrix Oct 19, 2020, 9:23 PM

#

It's showing "you can change after 1 month means 18 Nov 2020"

#

@sick shale please help

sick shale Oct 19, 2020, 9:25 PM

#

You have to wait, you can contact customer service for further information

upper matrix Oct 19, 2020, 9:25 PM

#

How

storm flumeBOT Oct 19, 2020, 9:25 PM

#

You can contact the customer service via the game settings, @upper matrix. Refer to subpoint 5.3 in #faq for further instructions.

#

Please do not use languages other than English, @eager stone. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

eager stone Oct 19, 2020, 9:36 PM

#

5492861188

polar marshBOT Oct 19, 2020, 9:36 PM

#

@eager stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rich locust Oct 19, 2020, 9:40 PM

#

@onyx dagger thank you so much bro

#

#faq 4.6 was helpful to me.

upper matrix Oct 19, 2020, 9:43 PM

#

@sick shale they no support to change age

night cloak Oct 19, 2020, 9:46 PM

#

We cannot assist you any further with this issue, @upper matrix.

pastel wave Oct 19, 2020, 9:46 PM

#

Admin can help me

storm flumeBOT Oct 19, 2020, 9:46 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @pastel wave. Remember to read through #faq before asking questions in the support channels.

pastel wave Oct 19, 2020, 9:48 PM

#

@night cloak can help me

upper matrix Oct 19, 2020, 9:48 PM

#

@night cloak you full full tencent support are worst¯_ಠ_ಠ_/¯

night cloak Oct 19, 2020, 9:49 PM

#

@pastel wave, please state your issue.

stark blaze Oct 19, 2020, 9:51 PM

#

I can't access my account from the global version. Access is provided with vietnam version

storm flumeBOT Oct 19, 2020, 9:51 PM

#

Please refer to subpoint 2.9 in #faq for further information, @stark blaze. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

stark blaze Oct 19, 2020, 9:54 PM

#

I can't access my account from the global version. Access is provided with vietnam version

short eagle Oct 19, 2020, 9:54 PM

#

Please refer to subpoint 2.9 in #faq for further information, @stark blaze. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@stark blaze

stark blaze Oct 19, 2020, 9:56 PM

#

I can't access my account from the global version. Access is provided with vietnam version

heavy vortex Oct 19, 2020, 9:57 PM

#

Follow the paragraph above. Tsip @stark blaze

stark blaze Oct 19, 2020, 9:57 PM

#

I couldnt find it.

heavy vortex Oct 19, 2020, 9:59 PM

#

Click on #faq and scroll to subpoint 2.9

night cloak Oct 19, 2020, 9:59 PM

#

📎 image0.png

stark blaze Oct 19, 2020, 10:00 PM

#

Looks Impossible. 😦

main swan Oct 19, 2020, 10:05 PM

#

how i can unlink email from pubg ??

#

cause that email was used for private matters

#

or how to change the email linked in game

night cloak Oct 19, 2020, 10:07 PM

#

If the thief disengages Facebook, can I recover my account or not?

feral knoll Oct 19, 2020, 10:08 PM

#

not supported ?beta reallybruh

📎 Screenshot_20201020-010707.png

dreamy sedge Oct 19, 2020, 10:09 PM

#

!? pubgmt pubgmt_2 PubgmConfused

night cloak Oct 19, 2020, 10:10 PM

#

@dreamy sedge, yes?

#

@main swan, currently that is not possible.

#

@night cloak, can you still access your PUBG MOBILE account?

storm flumeBOT Oct 19, 2020, 10:15 PM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Oct 19, 2020, 10:17 PM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

strange siren Oct 19, 2020, 10:18 PM

#

Hello guys i can't download pubg mobile on my ipad mini

dreamy sedge Oct 19, 2020, 10:18 PM

#

Why?

#

To big?

strange siren Oct 19, 2020, 10:18 PM

#

cannot download app pubg mobile is not compatible with this ipad

dreamy sedge Oct 19, 2020, 10:19 PM

#

Dam

strange siren Oct 19, 2020, 10:19 PM

#

Any staff member here to answer for my question thank you

night cloak Oct 19, 2020, 10:25 PM

#

@strange siren, if your device gives you the “this app is not compatible with this device” it means you’ll need a better device.

strange siren Oct 19, 2020, 10:26 PM

#

Pubg will clean all my money ok man np

polar marshBOT Oct 19, 2020, 10:39 PM

#

@celest vigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@patent thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pastel wave Oct 19, 2020, 11:16 PM

#

Admin help me

#

My account is hack
Id 5177539812

storm flumeBOT Oct 19, 2020, 11:18 PM

#

You can contact the customer service via the game settings, @pastel wave. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Oct 19, 2020, 11:20 PM

#

This is so cool thanks PuBGM

📎 image0.png

#

@night cloak, feel free to post your feedback via #old.

pastel wave Oct 19, 2020, 11:28 PM

#

@YouTube・Viasy#1234 help me
My account is hack id 5177539812

#

@YouTube・Viasy#1234 @YouTube・Viasy#1234

storm willow Oct 19, 2020, 11:30 PM

#

@pastel wave contact linked Facebook/ Twitter account’s customer support and recover your account

agile flicker Oct 19, 2020, 11:31 PM

#

In the Bonus Challenge event, I bought 300 UC with 3000 points from the shop, I bought 3 tickets with 300 points, the system failed, both my points went away, my UC and tickets did not come, I request the system error to be corrected and my points refunded
Id-5581182053
Device-Realme 6
Network-Cellular
Country- Usa
Name-ＳＥＤＯ【38】

storm flumeBOT Oct 19, 2020, 11:32 PM

#

You can contact the customer service via the game settings, @agile flicker. Refer to subpoint 5.3 in #faq for further instructions.

pastel wave Oct 19, 2020, 11:34 PM

#

@storm willow i recover gmail but hacker now have twiter and link email

night cloak Oct 19, 2020, 11:34 PM

#

I think you should contact customer service in them game @agile flicker

agile flicker Oct 19, 2020, 11:35 PM

#

I wrote from in-game support, but there was no response for 3 days.

storm willow Oct 19, 2020, 11:35 PM

#

@pastel wave contact ingame customer. Only they can help with account related issues.

night cloak Oct 19, 2020, 11:35 PM

#

Blue name? ThinkO_O

storm willow Oct 19, 2020, 11:35 PM

#

@agile flicker are you from US?

night cloak Oct 19, 2020, 11:36 PM

#

@night cloak, how may we help you?

#

@night cloak i was just exploring the server, and wanted to reply to that guy, who are you?

polar marshBOT Oct 19, 2020, 11:37 PM

#

@terse dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pastel wave Oct 19, 2020, 11:37 PM

#

@storm willow iam contact in game always close chat before tell him

storm willow Oct 19, 2020, 11:37 PM

#

Customer support is your only hope. Try again @pastel wave

night cloak Oct 19, 2020, 11:38 PM

#

@night cloak, please use this channel if you either require assistance or are providing assistance. highly recommend you read through #735483472432594994 once.

#

How to go there?

#

Click -> #735483472432594994.

#

Nvm nailed it

agile flicker Oct 19, 2020, 11:39 PM

#

@agile flicker are you from US?
@storm willow Sometimes I'm in America, sometimes in Turkey

#

all the points he collected, all the matches I played in vain

pastel wave Oct 19, 2020, 11:40 PM

#

@storm willow There is another place for me to talk to

storm willow Oct 19, 2020, 11:41 PM

#

No. Ingame or PUBGMOBILE_CS@tencentgames.com @pastel wave

night cloak Oct 19, 2020, 11:47 PM

#

@night cloak nice i am done reading #735483472432594994 (a good part but not all of it) basically being civil is all what's required to stay in server, right?

#

This is the one I was trying to highlight.

📎 image0.png

#

Yes that's true, should i go to general chat?

#

Please.

thin girder Oct 19, 2020, 11:55 PM

#

are platinum crates coming back after this crate leaves in 6 minutes

night cloak Oct 19, 2020, 11:57 PM

#

Premium crates?

thin girder Oct 20, 2020, 12:07 AM

#

what’s the chances for the new 3 set spin thing

#

@night cloak

night cloak Oct 20, 2020, 12:16 AM

#

Hi

#

@night cloak hello

#

I need some help

#

Someone hacked my account

#

Do you have your gmail and phone number linked?

sick shale Oct 20, 2020, 12:20 AM

#

@thin girder You can click on this question mark to see the odds.

📎 iMarkup_20201020_032004.jpg

thin girder Oct 20, 2020, 12:20 AM

#

ty

night cloak Oct 20, 2020, 12:21 AM

#

Yah but I think him change everything

thin girder Oct 20, 2020, 12:21 AM

#

@sick shale those are bad rates

night cloak Oct 20, 2020, 12:22 AM

#

@night cloak if you can't login how will you contact customer service to help you?

#

That's bad bro good luck

sick shale Oct 20, 2020, 12:23 AM

#

@thin girder Feel free to provide your feedback in #old

night cloak Oct 20, 2020, 12:23 AM

#

No one can help 😢

storm flumeBOT Oct 20, 2020, 12:24 AM

#

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Oct 20, 2020, 12:24 AM

#

@sick shale can you help him?

#

@night cloak did you have any social accounts linked to your PUBG mobile account?

mild ridge Oct 20, 2020, 12:25 AM

#

For the second time this week, it won’t let me into a match after loading my teammates. There goes another minus 50. I reloaded game, hit enter match, and after loading for a long time, it sent me to lobby. Teammates are all in match. They said other are disconnected and just falling as well. I want my points back. This is stupid!

night cloak Oct 20, 2020, 12:27 AM

#

Before I linked to Twitter

#

Him hacked my Twitter after take my account for game

#

It is written in @faq 2.8 that you need to contact customer service of the social media account which is linked to your PUBG mobile account, which is twitter in your case, did you try to talk with their customer service@night cloak ?

#

I try him say you have to wait 30 day

#

Him will change everything until customer service answer to me

#

After what I have to do

#

Ohhh this is bad

#

Do you have anything else linked to your pubg mobile account? @night cloak

#

Only Twitter

#

I need number for customer service

#

@storm flume do you know what to do?

sick shale Oct 20, 2020, 12:33 AM

#

Please contact customer service and ask them to deactivate the hacked account,

📎 example.webp

#

You can follow this

night cloak Oct 20, 2020, 12:33 AM

#

Ohhhh you can deactivate accounts if needed?

#

I do same but I scare him change everything until answer me

#

But blue names here are not tencent they can't speed up the process @night cloak

#

Write as shown above in the screenshot okay?

#

And give required information

#

I give him

#

I hope answer me faster

#

I have everything about information

sick shale Oct 20, 2020, 12:41 AM

#

@night cloak Report him to customer service

night cloak Oct 20, 2020, 12:41 AM

#

@night cloak Report him to customer service
@sick shale #discord ?

storm flumeBOT Oct 20, 2020, 12:41 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Oct 20, 2020, 12:41 AM

#

No I mean he's selling hacks in this server, you should ban him. Don't let him be Yaay

#

Its on #old

sick shale Oct 20, 2020, 12:44 AM

#

@night cloak He wanted to report the account, sorry for misunderstanding. And for reports regarding this server you can use #discord

night cloak Oct 20, 2020, 12:47 AM

#

pubgm_ez

supple horizon Oct 20, 2020, 12:55 AM

#

I have a problem every time I use pubg it says pubg sucks

night cloak Oct 20, 2020, 12:56 AM

#

@supple horizon ThinkO_O

supple horizon Oct 20, 2020, 12:56 AM

#

It’s true

storm flumeBOT Oct 20, 2020, 12:57 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

polar marshBOT Oct 20, 2020, 1:14 AM

#

@worn grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

upbeat marsh Oct 20, 2020, 1:28 AM

#

Hii

polar marshBOT Oct 20, 2020, 1:30 AM

#

@upbeat marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Oct 20, 2020, 1:51 AM

#

@worldly grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

raven dew Oct 20, 2020, 2:15 AM

#

Hello

night cloak Oct 20, 2020, 2:15 AM

#

How may we be if assistance, @raven dew?

polar marshBOT Oct 20, 2020, 2:15 AM

#

@raven dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 20, 2020, 2:35 AM

#

Hello, @onyx slate please provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

wooden valley Oct 20, 2020, 3:01 AM

#

@hollow carbon here talk here

hollow carbon Oct 20, 2020, 3:01 AM

#

K

blissful kelp Oct 20, 2020, 3:02 AM

#

I didn't get my uc when I redeemed with battle coins how can I get uc?

storm flumeBOT Oct 20, 2020, 3:02 AM

#

You can contact the customer service via the game settings, @blissful kelp. Refer to subpoint 5.3 in #faq for further instructions.

graceful silo Oct 20, 2020, 3:02 AM

#

@blissful kelp Please See the Pinned message of this channel

night cloak Oct 20, 2020, 3:03 AM

#

@hollow carbon, can you still access your PUBG MOBILE account?

hollow carbon Oct 20, 2020, 3:03 AM

#

Yes

blissful kelp Oct 20, 2020, 3:03 AM

#

@storm flume I have contacted 3 tyms with customer service but they didn't give my uc

hollow carbon Oct 20, 2020, 3:03 AM

#

I was playing a match then someone randamly log in to my account and killed my teammates

night cloak Oct 20, 2020, 3:04 AM

#

@blissful kelp, we cannot assist with account related issues.

#

@hollow carbon, Has the unauthorised user linked any unwanted social media’s to your account?

hollow carbon Oct 20, 2020, 3:06 AM

#

Nope

storm flumeBOT Oct 20, 2020, 3:07 AM

#

Please refer to subpoint 2.8 in #faq for further information, @hollow carbon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

hollow carbon Oct 20, 2020, 3:08 AM

#

Well he loged into my facebook and posted a free glacer skin offer post

undone mural Oct 20, 2020, 3:08 AM

#

Hello I didnt receive uc from bonus shop after redeeming andy battle coins are lost what to do???

hollow carbon Oct 20, 2020, 3:08 AM

#

I deleted that post

night cloak Oct 20, 2020, 3:08 AM

#

@hollow carbon, please contact facebooks customer service.

onyx dagger Oct 20, 2020, 3:08 AM

#

@onyx dagger thank you so much bro
You're welcome. @rich locust

storm flumeBOT Oct 20, 2020, 3:08 AM

#

You can contact the customer service via the game settings, @undone mural. Refer to subpoint 5.3 in #faq for further instructions.

hollow carbon Oct 20, 2020, 3:09 AM

#

Now i dont think he can hack into my account

polar marshBOT Oct 20, 2020, 3:12 AM

#

@jaunty valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 20, 2020, 3:19 AM

#

@stone atlas, that’s because you’re device only supports 90 FPS for PUBG MOBILE.

stone atlas Oct 20, 2020, 3:20 AM

#

i was play at 86 fps now i can only 58 idk why

night cloak Oct 20, 2020, 3:20 AM

#

@stone atlas, a screenshot of your graphic settings please.

stone atlas Oct 20, 2020, 3:20 AM

#

ok w8

#

📎 Capture.JPG

night cloak Oct 20, 2020, 3:24 AM

#

Set your graphics to smooth.

stone atlas Oct 20, 2020, 3:24 AM

#

alrdy try all

night cloak Oct 20, 2020, 3:24 AM

#

Device model?

stone atlas Oct 20, 2020, 3:25 AM

#

i play on emu not phone t

storm flumeBOT Oct 20, 2020, 3:25 AM

#

You can now access #emulator-chat and #emulator-support, @stone atlas. Revert this at any time by sending .emulator in #481204134859505684.

night cloak Oct 20, 2020, 3:25 AM

#

Please ask via #emulator-support.

stone atlas Oct 20, 2020, 3:25 AM

#

ok srry
ty

night cloak Oct 20, 2020, 3:25 AM

#

No need to be sorry! It’s my pleasure good luck.

#

@night cloak

#

Yes?

storm flumeBOT Oct 20, 2020, 3:44 AM

#

You can contact the customer service via the game settings, @versed ether. Refer to subpoint 5.3 in #faq for further instructions.

versed ether Oct 20, 2020, 3:45 AM

#

I have redeemed uc from bonus challenge a week ago but still uc is not credited to my account neither the points are returned
@night cloak

storm flumeBOT Oct 20, 2020, 3:45 AM

#

Please refer to this channel's pinned messages for further information, @versed ether:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

tawdry finch Oct 20, 2020, 4:01 AM

#

Can I buy UC from Seagm

night cloak Oct 20, 2020, 4:02 AM

#

That is not official, only the in game store and https://www.pubgmobile.com/pay are offical, purchasing else where may result in UC deduction.

tawdry finch Oct 20, 2020, 4:02 AM

#

I am located in India, since I cannot purchase from official what else can I do

#

Hello geniuses ?

#

Anyone there ?

earnest cove Oct 20, 2020, 4:08 AM

#

I am located in India, since I cannot purchase from official what else can I do
@tawdry finch PUBGM is banned in India and hence because of this reason purchases are not proceeding further for users in Indian region

tawdry finch Oct 20, 2020, 4:09 AM

#

I’m gonna travel soon to a different country, until I have the payment options ready from that country how can I buy using my Indian bank account now?

#

I know it’s banned for good, but the game is still up and running right. So there must be a way to purchase UC too. Googleplay gift card ? iTunes credit ? Anyway ?

jagged bluff Oct 20, 2020, 4:11 AM

#

Hey!! My friend acc got bannned , he wants to talk about it but can't send a msg in this section. It says no permission

tawdry finch Oct 20, 2020, 4:13 AM

#

It’s banned it’s banned, have to wait until the banned period is over

jagged bluff Oct 20, 2020, 4:14 AM

#

He doesn't even play that much and got banned for 10 years. I suspect if it was a false triggered banned by system

tawdry finch Oct 20, 2020, 4:15 AM

#

We cannot judge the reason of getting banned. But there is nothing anyone can do. They will just say, you are more than welcome to make a new account if you want to play.

earnest cove Oct 20, 2020, 4:15 AM

#

Hey!! My friend acc got bannned , he wants to talk about it but can't send a msg in this section. It says no permission
@jagged bluff Any request related to banned accounts can only be handled by ingame customer service. Please ask him to contact in game customer service

onyx dagger Oct 20, 2020, 4:15 AM

#

Kindly move to a Discussion channel please.

hard saddle Oct 20, 2020, 4:16 AM

#

hello can anyone help me on my problem 1

onyx dagger Oct 20, 2020, 4:16 AM

#

Yes, @hard saddle?

hard saddle Oct 20, 2020, 4:16 AM

#

@onyx dagger ihave a problem to play on 90 frame only on my acc

onyx dagger Oct 20, 2020, 4:16 AM

#

And, Feel free to share your Feedbacks in #old, @tawdry finch.
And behave.

#

I hope you know that File Claim option exist for a Reason.

hard saddle Oct 20, 2020, 4:17 AM

#

@onyx dagger but on other account i can

vagrant onyx Oct 20, 2020, 4:17 AM

#

We cannot judge the reason of getting banned. But there is nothing anyone can do. They will just say, you are more than welcome to make a new account if you want to play.
@tawdry finch if you using cheat than yes

night cloak Oct 20, 2020, 4:17 AM

#

@hard saddle, device?

polar marshBOT Oct 20, 2020, 4:17 AM

#

@jagged bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tawdry finch Oct 20, 2020, 4:17 AM

#

@tawdry finch if you using cheat than yes
@vagrant onyx I don’t use cheats bro,

night cloak Oct 20, 2020, 4:17 AM

#

@jagged bluff your friend may follow that message above, asking anymore questions regarding an account ban again will be a permanent mute.

hard saddle Oct 20, 2020, 4:18 AM

#

@night cloak yes

vagrant onyx Oct 20, 2020, 4:18 AM

#

@vagrant onyx I don’t use cheats bro,
@tawdry finch na , i am just tilling you

tawdry finch Oct 20, 2020, 4:18 AM

#

I want to sell my accounts, is playerauction a good place ?

night cloak Oct 20, 2020, 4:18 AM

#

@hard saddle, device model?

onyx dagger Oct 20, 2020, 4:18 AM

#

Sell your PUBGM Account? @tawdry finch

hard saddle Oct 20, 2020, 4:18 AM

#

@onyx dagger can i send you pic for help what i mean ?

vagrant onyx Oct 20, 2020, 4:18 AM

#

I want to sell my accounts, is playerauction a good place ?
@tawdry finch sell against the tos rule
your acc might be in risk

earnest cove Oct 20, 2020, 4:18 AM

#

I want to sell my accounts, is playerauction a good place ?
@tawdry finch Selling account is against ToS

night cloak Oct 20, 2020, 4:18 AM

#

@tawdry finch, spellings accounts is a violation of PUBG MOBILES terms of service.

onyx dagger Oct 20, 2020, 4:19 AM

#

As Visey asked, @hard saddle, What is your Device model?

night cloak Oct 20, 2020, 4:19 AM

#

Please avoid providing assistance while staff are present.

tawdry finch Oct 20, 2020, 4:19 AM

#

One of my friend wants to sell cause in India it’s banned and he lost interest in the game

hard saddle Oct 20, 2020, 4:19 AM

#

@night cloak smooth

#

@onyx dagger ahh gameloop beta 7.1

vagrant onyx Oct 20, 2020, 4:19 AM

#

I want to sell my accounts, is playerauction a good place ?
@tawdry finch i recommended you , just to delete the game and keep the acc
you do not know one day you might come back to the acc!!

storm flumeBOT Oct 20, 2020, 4:19 AM

#

You can now access #emulator-chat and #emulator-support, @hard saddle. Revert this at any time by sending .emulator in #481204134859505684.

night cloak Oct 20, 2020, 4:20 AM

#

@hard saddle, please state your query in #emulator-support.

hard saddle Oct 20, 2020, 4:20 AM

#

@night cloak oki thx

tawdry finch Oct 20, 2020, 4:20 AM

#

@tawdry finch i recommended you , just to delete the game and keep the acc
you do not know one day you might come back to the acc!!
@vagrant onyx bro it’s not mine, I suggested him the same.

#

But he is 28 years as of now. You think he will play after 30 hahaha 😂

storm flumeBOT Oct 20, 2020, 4:22 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

vagrant onyx Oct 20, 2020, 4:22 AM

#

@tawdry finch i don’t know
ahah
btw for talking keep in #chat or #pubg-mobile

winged creek Oct 20, 2020, 4:29 AM

#

Can any one justify why am I not mvp

📎 Screenshot_20201020-095424__01.jpg

quasi delta Oct 20, 2020, 4:29 AM

#

📎 Screenshot_BETA_PUBG_MOBILE_20201019-201803.png

spring zephyr Oct 20, 2020, 4:30 AM

#

@winged creek It depends on other factors too. Such as, reviving your teammates. etc.

#

@quasi delta Can you explain your issue?

winged creek Oct 20, 2020, 4:31 AM

#

@spring zephyr but brother it happens to me most of the time

spring zephyr Oct 20, 2020, 4:31 AM

#

Report it in #old.

quasi delta Oct 20, 2020, 4:32 AM

#

Long time start

vagrant onyx Oct 20, 2020, 4:32 AM

#

@quasi delta beta matchmaking you might not find a match
maybe try again later
Also make sure matchmaking by language is turning off

minor zinc Oct 20, 2020, 4:32 AM

#

when will the bonus challenge appear in game

normal fulcrum Oct 20, 2020, 4:32 AM

#

No ETA @minor zinc

quasi delta Oct 20, 2020, 4:33 AM

#

@spring zephyr Long time start beta pubg mobile

winged creek Oct 20, 2020, 4:33 AM

#

@spring zephyr
thankyou

minor zinc Oct 20, 2020, 4:33 AM

#

when will the bonus challenge appear in game

normal fulcrum Oct 20, 2020, 4:33 AM

#

@quasi delta Feel free to post your feedback in #old

#

@minor zinc As I said, No ETA

spring zephyr Oct 20, 2020, 4:36 AM

#

Community support for PUBG MOBILE.
@calm citrus Wrong channel.

polar marshBOT Oct 20, 2020, 4:37 AM

#

@smoky kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@drifting kayak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

weary tinsel Oct 20, 2020, 5:03 AM

#

Why is it that when I directly open through my mobile data, the event thumbnails doesn't load up and graphics texture fully reduces and even team chat speaker and mic doesn't work and when I change DNS and login everything works fine @spring zephyr

night cloak Oct 20, 2020, 5:03 AM

#

May have poor connection.

karmic vine Oct 20, 2020, 5:24 AM

#

📎 Capture2.PNG

#

how can i fix this error

storm flumeBOT Oct 20, 2020, 5:26 AM

#

Please refer to subpoint 4.5 in #faq for further information, @karmic vine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Oct 20, 2020, 5:26 AM

#

Try changing your DNS and or a different network connection.

marsh kraken Oct 20, 2020, 5:38 AM

#

can anyone explain me the system to reach conquer?

#

and I have read the faq

#

still i am confused

spring zephyr Oct 20, 2020, 5:39 AM

#

Players who reach the Ace tier and rank in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:00 UTC.
What's confusing in this? Which part

marsh kraken Oct 20, 2020, 5:40 AM

#

I mean how do I know that I am in top 500 cause the leader board only shows the top 100

night cloak Oct 20, 2020, 5:41 AM

#

You’ll have a number next to your name

#

📎 image0.png

#

That needs to be in top 500.

marsh kraken Oct 20, 2020, 5:42 AM

#

ohh

#

mine was top 5 is it in top 500

spring zephyr Oct 20, 2020, 5:42 AM

#

5**% ** pubgm_hidethepain

#

Not 5.

night cloak Oct 20, 2020, 5:42 AM

#

If it has a % next to the number then no.

marsh kraken Oct 20, 2020, 5:43 AM

#

ohh and sorry 5%

potent heath Oct 20, 2020, 5:46 AM

#

I got a question that im curious about

If a player is caught cheating on PUBG can they go to jail?

night cloak Oct 20, 2020, 5:46 AM

#

I don’t believe so.

weary tinsel Oct 20, 2020, 5:47 AM

#

Why is it that when I directly open through my mobile data, the event thumbnails doesn't load up and graphics texture fully reduces and even team chat speaker and mic doesn't work and when I change DNS and login everything works fine @spring zephyr @spring zephyr

night cloak Oct 20, 2020, 5:47 AM

#

Our team just permanently ban there accounts and do not take any legal action if using hacks.

potent heath Oct 20, 2020, 5:48 AM

#

Do you think that PUBG will soon win against cheating players and they will be gone forever?

night cloak Oct 20, 2020, 5:48 AM

#

It’s near impossible to have a game that completely hack free but they’re doing there best to make the amount of hackers a lot lower.

spring zephyr Oct 20, 2020, 5:49 AM

#

@weary tinsel Most probably, it's an issue with your network connection. Well, changing your DNS fixes it. So, it shouldn't be an issue. GWworkshopAkaShrug

potent heath Oct 20, 2020, 5:49 AM

#

Why is there tax when making a transaction in pubg uc page thing

alpine flower Oct 20, 2020, 5:49 AM

#

hey whats the power4 thing?

marsh kraken Oct 20, 2020, 5:50 AM

#

@alpine flower they are some outfits

night cloak Oct 20, 2020, 5:50 AM

#

@potent heath, a screenshot of what you’re referring to please?

#

Everything in this world is taxed I believe unless it’s a cash transaction.

alpine flower Oct 20, 2020, 5:50 AM

#

@alpine flower they are some outfits
@marsh kraken hmm how do you get it?

#

Why is there tax when making a transaction in pubg uc page thing
@potent heath hmm tax for your country i guess

marsh kraken Oct 20, 2020, 5:51 AM

#

They came today you can check in game you will get a spin option named Legendary Conquest

alpine flower Oct 20, 2020, 5:51 AM

#

They came today you can check in game you will get a spin option named Legendary Conquest
@marsh kraken oh ok thanks

potent heath Oct 20, 2020, 5:51 AM

#

As you can see pubg will tax you kinda clickbait

📎 20201019_235110.jpg

night cloak Oct 20, 2020, 5:52 AM

#

I believe that is playstores decision not PUBG MOBILES.

marsh kraken Oct 20, 2020, 5:52 AM

#

sorry @alpine flower my bad it's Legendary Contract

alpine flower Oct 20, 2020, 5:52 AM

#

I believe that is playstores decision not PUBG MOBILES.
yes ^^

potent heath Oct 20, 2020, 5:52 AM

#

@night cloak so does that mean IOS has no tax

night cloak Oct 20, 2020, 5:52 AM

#

Feel free to ask Apple support.

next nebula Oct 20, 2020, 5:52 AM

#

Bonus challenge option

storm flumeBOT Oct 20, 2020, 5:52 AM

#

Please refer to this channel's pinned messages for further information, @next nebula:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

marsh kraken Oct 20, 2020, 5:53 AM

#

@next nebula No ETA

potent heath Oct 20, 2020, 5:53 AM

#

Is PUBG chinese?

alpine flower Oct 20, 2020, 5:53 AM

#

@night cloak so does that mean IOS has no tax
@potent heath it has i believe

#

thanks all though

storm flumeBOT Oct 20, 2020, 5:53 AM

#

We provide support only for the global English version of PUBG MOBILE here.

potent heath Oct 20, 2020, 5:54 AM

#

Oh

marsh kraken Oct 20, 2020, 5:54 AM

#

Is PUBG chinese?
@potent heath And no it's not Chinese. Its Korean

potent heath Oct 20, 2020, 5:54 AM

#

What is PUBGs net worth?

marsh kraken Oct 20, 2020, 5:55 AM

#

@potent heath We don't know that things Sir

normal fulcrum Oct 20, 2020, 5:55 AM

#

@potent heath You can look for the answers on Google or Wikipedia

mortal shard Oct 20, 2020, 5:55 AM

#

If someone buy a account (which is against ToS) from someone is there a possibility of the account getting banned?

normal fulcrum Oct 20, 2020, 5:55 AM

#

Yes @mortal shard

mortal shard Oct 20, 2020, 5:56 AM

#

Okay thanks

potent heath Oct 20, 2020, 5:56 AM

#

In your opinion have the RP get better or worse over time

storm flumeBOT Oct 20, 2020, 5:56 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

potent heath Oct 20, 2020, 6:05 AM

#

Why is BLACKPINK teaming up with PUBGM

marsh kraken Oct 20, 2020, 6:05 AM

#

@potent heath you can search this things on Google

potent heath Oct 20, 2020, 6:06 AM

#

But its considered to pubg tho

marsh kraken Oct 20, 2020, 6:06 AM

#

Or use this channels #pubg-mobile or #chat

idle yacht Oct 20, 2020, 6:14 AM

#

Dear Pubg Team, my account was Banned for 10 years. As per the message I
was banned for violating pubg regulations Unlocks on : 10.16.2030
16:08:19 * . Please review my account again as i have not violated any of
the games rules and regulations to ban my account and check my history.
Please review my account again as I have played with this account
since season two. Please help me find a solution that wouldn't risk the
account I have built for two years by using anything that could violate the
game.
file claim is not working error 404
ID : 5155606349
In-Game name ERA父Predator
Network : Airtel
Device : Pc
Country : India

📎 Screenshot_20201020-104842.png

grave parcel Oct 20, 2020, 6:15 AM

#

@idle yacht PUBGM Is Banned at India -_-

polar marshBOT Oct 20, 2020, 6:15 AM

#

@idle yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gusty estuary Oct 20, 2020, 6:36 AM

#

📎 Screenshot_2020-10-20-11-45-12-395_com.facebook.katana.jpg 📎 Screenshot_2020-10-20-11-45-23-128_com.tencent.ig.jpg

#

My account isn't logging in.

marsh cape Oct 20, 2020, 6:36 AM

#

📎 Screenshot_2020-10-19-17-19-18-45_dac7cc7571c39b392df64923967cf7da.jpg

polar marshBOT Oct 20, 2020, 6:37 AM

#

@marsh cape:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Oct 20, 2020, 6:38 AM

#

You can contact the customer service via the game settings, @gusty estuary. Refer to subpoint 5.3 in #faq for further instructions.

marsh kraken Oct 20, 2020, 6:42 AM

#

is it just me or the ext mag of Smg or quick draw ext mag of Smg dosent get appiled in Tdm

#

it goes into the bagpack and doesn't go in the smg

night cloak Oct 20, 2020, 6:43 AM

#

Uhm I get it just click the reload button?

marsh kraken Oct 20, 2020, 6:43 AM

#

this only happens with SMG and Just in tdm

#

no it doesn't even get appiled it goes to bag automatically

spring zephyr Oct 20, 2020, 6:43 AM

#

@marsh kraken Report it in #old, a video of it would be better.

night cloak Oct 20, 2020, 6:52 AM

#

Someone hacked my facebook account and he was able to access my PUBG mobile account after that he linked my pubg mobile account with his email address and his twitter, now please i need your help so i can unlink the new linked accounts (Twitter e-mail) before this person reports my Facebook account. There’s also some pictures about the problem and this person is using my PUBG mobile account now so please help me

storm flumeBOT Oct 20, 2020, 6:52 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

little pond Oct 20, 2020, 6:58 AM

#

After redeem uc from battle shop I didn't get uc but my battle coins are deducted 😭😭😭

storm flumeBOT Oct 20, 2020, 6:58 AM

#

You can contact the customer service via the game settings, @little pond. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Oct 20, 2020, 6:59 AM

#

I want to unlink Twitter and e-mail adresse from my pubg mobile account

#

@night cloak, can you still access your PUBG MOBILE account?

#

@night cloak yes I can get access to my account pubg mobile but someone else had linked his Twitter and email adress with my pubg mobile account and he’s using my account now

#

Please contact in-game support, when doing so use the image attached as a guide.

📎 image0.jpg

#

@night cloak when I log in to my pubg account the other person log in in the same time

#

@night cloak, it’s best you try do it when they’re offline or contact them on a different device.

little pond Oct 20, 2020, 7:04 AM

#

After redeem uc from battle shop I didn't get uc but my battle coins are deducted 😭😭😭 please do something 🙏

night cloak Oct 20, 2020, 7:04 AM

#

@night cloak there isn’t another way to help me

#

No there is not, @night cloak.

#

You can contact the customer service via the game settings, @little pond. Refer to subpoint 5.3 in #faq for further instructions.
Unfortunately we cannot assist with account related issues.

#

@night cloak okay thank you

onyx dagger Oct 20, 2020, 7:05 AM

#

Please refer to this channel's pinned messages for further information, @little pond:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

night cloak Oct 20, 2020, 7:05 AM

#

You’re very welcome, good luck.

#

How to purchase uc

#

i m not able to purchase

#

@night cloak, via the in game shop or https://www.pubgmobile.com/pay.

little pond Oct 20, 2020, 7:06 AM

#

@night cloak @onyx dagger
But only bot replies in it😭

night cloak Oct 20, 2020, 7:06 AM

#

Unfortunately we cannot assist with account related issues.

little pond Oct 20, 2020, 7:07 AM

#

@night cloak what the reason for not getting my uc...

onyx dagger Oct 20, 2020, 7:07 AM

#

I hope you do read what the bot says, @little pond.

little pond Oct 20, 2020, 7:07 AM

#

@onyx dagger yes bro I do they do give proper reply

inland gulch Oct 20, 2020, 7:07 AM

#

when ı play pubg m my computer şs crash

night cloak Oct 20, 2020, 7:08 AM

#

@little pond, you may ask in-game support as previously stated we cannot help with this issue.

storm flumeBOT Oct 20, 2020, 7:08 AM

#

You can now access #emulator-chat and #emulator-support, @inland gulch. Revert this at any time by sending .emulator in #481204134859505684.

night cloak Oct 20, 2020, 7:08 AM

#

Please state your issue via #emulator-support.

little pond Oct 20, 2020, 7:08 AM

#

@night cloak thanks

night cloak Oct 20, 2020, 7:08 AM

#

i am from india and not able to purchase

onyx dagger Oct 20, 2020, 7:10 AM

#

UC Purchases are blocked in India, For now, @night cloak.

night cloak Oct 20, 2020, 7:11 AM

#

@onyx dagger And wht about bonus challenge??

celest shadow Oct 20, 2020, 7:12 AM

#

You may refer to the pinned messages of this channel, @night cloak.

iron delta Oct 20, 2020, 7:12 AM

#

Why cant i use my premium crate coupons?

dense plume Oct 20, 2020, 7:13 AM

#

After some time premium crates would come

iron delta Oct 20, 2020, 7:13 AM

#

After some time?

onyx dagger Oct 20, 2020, 7:13 AM

#

Premium crates are replaced with custom crates for now, @iron delta.
It will be back soon, Tho no ETA.

little pond Oct 20, 2020, 7:27 AM

#

📎 Screenshot_20201020-125430_PUBG_MOBILE.jpg 📎 Screenshot_20201020-125544_PUBG_MOBILE.jpg 📎 Screenshot_20201020-125549_PUBG_MOBILE.jpg

#

Spam

#

I didn't get my uc😭😭😭

storm flumeBOT Oct 20, 2020, 7:27 AM

#

You can contact the customer service via the game settings, @little pond. Refer to subpoint 5.3 in #faq for further instructions.

little pond Oct 20, 2020, 7:28 AM

#

they dont respond for my messages

#

Please fix it

night cloak Oct 20, 2020, 7:29 AM

#

@little pond, you’ve already been advised.

little pond Oct 20, 2020, 7:29 AM

#

@night cloak they don't reply for it

#

What should I do

indigo lynx Oct 20, 2020, 7:29 AM

#

Pls help me to log my account

night cloak Oct 20, 2020, 7:30 AM

#

@little pond, you may ask in-game support as previously stated we cannot help with this issue.

indigo lynx Oct 20, 2020, 7:30 AM

#

Bro help me

night cloak Oct 20, 2020, 7:30 AM

#

@indigo lynx, please elaborate.

indigo lynx Oct 20, 2020, 7:31 AM

#

I had log out my main account and log my second account

#

After finishing playing my second account I can't log in my main account

#

Bro

little pond Oct 20, 2020, 7:33 AM

#

@night cloak I asked them but they dont reply for it... "Today i redeem uc from battle shop I didn't get uc but my battle coins are deducted 😭😭😭"

#

@night cloak I really wanted the uc please help me🙏

night cloak Oct 20, 2020, 7:34 AM

#

@little pond, repeating yourself again and again does not change our answer, it’ll only lead to a server mute.

#

@indigo lynx, do you receive an error or any sort?

little pond Oct 20, 2020, 7:34 AM

#

@night cloak sorry

#

@night cloak Can i ask one more question please

night cloak Oct 20, 2020, 7:38 AM

#

Regarding?

little pond Oct 20, 2020, 7:39 AM

#

Am I the only with that problem?

marsh kraken Oct 20, 2020, 7:39 AM

#

No Sir

little pond Oct 20, 2020, 7:40 AM

#

@marsh kraken thank you

marsh kraken Oct 20, 2020, 7:40 AM

#

Welcome

night cloak Oct 20, 2020, 7:41 AM

#

When bonus challenge will open..?

marsh kraken Oct 20, 2020, 7:42 AM

#

No ETA @night cloak

versed ether Oct 20, 2020, 7:42 AM

#

@little pond no bro I also redeemed uc a week ago from bonus challenge and I have same problem

marsh kraken Oct 20, 2020, 7:42 AM

#

Pls check the Pinned messages@night cloak

storm flumeBOT Oct 20, 2020, 7:42 AM

#

Please refer to this channel's pinned messages for further information, @versed ether:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak Oct 20, 2020, 7:43 AM

#

Eta means

rugged oar Oct 20, 2020, 7:44 AM

#

Estimated Time Available

marsh kraken Oct 20, 2020, 7:44 AM

#

Estimated time of arrival@night cloak

night cloak Oct 20, 2020, 7:44 AM

#

@versed ether, that user has already been advised please do not restart the conversation here.

rugged rose Oct 20, 2020, 7:49 AM

#

Niceeeeee

night cloak Oct 20, 2020, 7:49 AM

#

@rugged rose, yes?

rugged rose Oct 20, 2020, 7:50 AM

#

Stilll now I didn't get my uc back 😤

night cloak Oct 20, 2020, 7:50 AM

#

For?

rugged rose Oct 20, 2020, 7:50 AM

#

Bonus challenge uc

storm flumeBOT Oct 20, 2020, 7:50 AM

#

You can contact the customer service via the game settings, @rugged rose. Refer to subpoint 5.3 in #faq for further instructions.

#

Please refer to this channel's pinned messages for further information, @rugged rose:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

rugged rose Oct 20, 2020, 7:51 AM

#

Okey thank uu

stoic rune Oct 20, 2020, 7:59 AM

#

Bro plz do something these lame cheaters are in every single match in solo tpp asia😖,it's so frustrating,I can't handle this.plz updrage ur anti cheat system in kr and global version.

storm flumeBOT Oct 20, 2020, 7:59 AM

#

Hello, @stoic rune!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak Oct 20, 2020, 8:02 AM

#

Bonus challenge isn't available for all countries right 😩
I wanna participate but it says coming soon

storm flumeBOT Oct 20, 2020, 8:02 AM

#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

karmic vine Oct 20, 2020, 8:05 AM

#

how can i download maps please help me

📎 Capture2.PNG

#

😫 😩

marsh kraken Oct 20, 2020, 8:07 AM

#

@karmic vine I think you were answered

karmic vine Oct 20, 2020, 8:07 AM

#

@marsh kraken bro help how can i fix this error

earnest cove Oct 20, 2020, 8:08 AM

#

Am I the only with that problem?
@little pond No.

marsh kraken Oct 20, 2020, 8:08 AM

#

@karmic vine you need to fix the game by going to the login in screen and tapping the repair button

little pond Oct 20, 2020, 8:09 AM

#

@earnest cove okay bro

karmic vine Oct 20, 2020, 8:09 AM

#

@marsh kraken i do this bro

#

😩

marsh kraken Oct 20, 2020, 8:12 AM

#

Try changing your DNS and or a different network connection.
@karmic vine you were answered see this

olive dove Oct 20, 2020, 8:14 AM

#

@karmic vine
Make sure you have a stable network connection.
Check the free space in your device and make sure that there are enough space for the game files [ recommended 6 to 8 GBs].
Re install the game from the official store.

agile canopy Oct 20, 2020, 8:14 AM

#

the resource pack in downloading in 100 kbps. How do I increase the speed pubgm_hidethepain

marsh kraken Oct 20, 2020, 8:14 AM

#

pls refer to 4.12 in #faq

hasty atlas Oct 20, 2020, 8:15 AM

#

hey, i want to share my own YouTube content on #content. How i do get permission?

marsh kraken Oct 20, 2020, 8:15 AM

#

@hasty atlas you may ask this in #discord

olive dove Oct 20, 2020, 8:15 AM

#

the resource pack in downloading in 100 kbps. How do I increase the speed
@agile canopy contact your ISP.

agile canopy Oct 20, 2020, 8:16 AM

#

Its 40 mbps

marsh kraken Oct 20, 2020, 8:16 AM

#

@agile canopy can you check your internet speed by any app and send a screenshot of it

agile canopy Oct 20, 2020, 8:16 AM

#

📎 unknown.png

#

The files are downloading in 580 KB/s

marsh kraken Oct 20, 2020, 8:17 AM

#

pls send the full screen shot with ping and gitter

onyx dagger Oct 20, 2020, 8:17 AM

#

Check out #faq 6.1 to know about Content Creator role, @hasty atlas.

marsh kraken Oct 20, 2020, 8:17 AM

#

are you on emulator?@agile canopy

polar marshBOT Oct 20, 2020, 8:17 AM

#

@crimson yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger Oct 20, 2020, 8:18 AM

#

As BEERUS asked, @agile canopy, Are you on Emulator?

agile canopy Oct 20, 2020, 8:19 AM

#

📎 unknown.png

#

As BEERUS asked, @agile canopy, Are you on Emulator?
@onyx dagger Nope, phone (android)

marsh kraken Oct 20, 2020, 8:20 AM

#

Are you the only one who uses the wifi?

onyx dagger Oct 20, 2020, 8:20 AM

#

the resource pack in downloading in 100 kbps. How do I increase the speed
Well, I think you can wait patiently, @agile canopy.

agile canopy Oct 20, 2020, 8:20 AM

#

pc and phone is connected

marsh kraken Oct 20, 2020, 8:20 AM

#

And one more question the speed ss is from a pc right?

agile canopy Oct 20, 2020, 8:21 AM

#

Well, I think you can wait patiently, @agile canopy. :CBPikaThink:
The files are 1.5 gb long if I include vintage, classic, excitement resource pack. I can't wait for an hour

And one more question the speed ss is from a pc right?
Yes

marsh kraken Oct 20, 2020, 8:21 AM

#

so is the pc connected through a Lan Cable?

agile canopy Oct 20, 2020, 8:21 AM

#

Yes

olive dove Oct 20, 2020, 8:22 AM

#

like

onyx dagger Oct 20, 2020, 8:22 AM

#

Now that's the reason why you have a nice wifi speed on your PC.

marsh kraken Oct 20, 2020, 8:22 AM

#

Sir in LAN cable your device gets the maximum speed and in the mobile phone you are connected through wireless wifi so its speed may differ

agile canopy Oct 20, 2020, 8:23 AM

#

I get the same speed on phone, same around 90

marsh kraken Oct 20, 2020, 8:23 AM

#

can you check through your phone?

agile canopy Oct 20, 2020, 8:23 AM

#

Yes I did

marsh kraken Oct 20, 2020, 8:23 AM

#

can send a ss of that

#

as I said the speed may differ

agile canopy Oct 20, 2020, 8:24 AM

#

📎 Screenshot_20201020-135402_1.png

#

that was on phone

marsh kraken Oct 20, 2020, 8:25 AM

#

And is there anything downloading through your wifi?

onyx dagger Oct 20, 2020, 8:25 AM

#

Hmm.
Your Upload speed is 81.

olive dove Oct 20, 2020, 8:25 AM

#

@agile canopy
as i mentioned earlier, you need to contact your ISP.
the internet service might be for browsing only, so you need to check with them why your connection is throttled when you try to download the game files.

agile canopy Oct 20, 2020, 8:26 AM

#

Its good in downloading files, from chrome and play store even in a game its only with pubg. It never goes above 2100 KB/s

marsh kraken Oct 20, 2020, 8:26 AM

#

@agile canopy You may refer to his message

olive dove Oct 20, 2020, 8:28 AM

#

Its good in downloading files, from chrome and play store even in a game its only with pubg. It never goes above 2100 KB/s
@agile canopy its not about downloading files, its more about the servers you are downloading the files from.
your ISP can throttle the network speed for certain servers to have control over the bandwidth.
therefore, we recommend you to contact the ISP so they can check the issue from their side.
your inquiry has nothing to do with the game itself.

agile canopy Oct 20, 2020, 8:29 AM

#

Alright then. Thanks and have a nice day 👍🏼

olive dove Oct 20, 2020, 8:30 AM

#

Thanks, have a nice day you too. ❤️

glossy loom Oct 20, 2020, 8:49 AM

#

I have an account theft problem. I need an administrator

marsh kraken Oct 20, 2020, 8:50 AM

#

@glossy loom Pls Contact Customer Support In Game

#

Refer to 5.3 in #faq

glossy loom Oct 20, 2020, 8:52 AM

#

How @marsh kraken

marsh kraken Oct 20, 2020, 8:53 AM

#

Tap the faq written in blue colour it will take you there then scroll till you find the point number 5.3

glossy loom Oct 20, 2020, 8:53 AM

#

No customer service please I am nervous about account theft

marsh kraken Oct 20, 2020, 8:54 AM

#

Pls read it you will find the information you need

modern swan Oct 20, 2020, 9:00 AM

#

Is star challenge event and star challenge will come again in game?

glossy loom Oct 20, 2020, 9:01 AM

#

It is useless to speak to an official who presented the problem to him

marsh kraken Oct 20, 2020, 9:02 AM

#

@modern swan No ETA

onyx dagger Oct 20, 2020, 9:02 AM

#

Feel free to share your feedbacks in #old, @modern swan.

glossy loom Oct 20, 2020, 9:02 AM

#

My Facebook account has been hacked, and I cannot access PUBG Mobile

onyx dagger Oct 20, 2020, 9:03 AM

#

Please refer to #faq 2.8, @glossy loom.

glossy loom Oct 20, 2020, 9:05 AM

#

I don't know the person who stole my Facebook account has removed Facebook from PUBG Mobile

olive dove Oct 20, 2020, 9:06 AM

#

@glossy loom Do you still have access to your game account?

glossy loom Oct 20, 2020, 9:07 AM

#

You are an Arab named Muhammad. I cannot access your Facebook account

olive dove Oct 20, 2020, 9:09 AM

#

@glossy loom you need to contact FB customer support to retrieve your account.
Do you have any other social media accounts connected to your game account?

glossy loom Oct 20, 2020, 9:12 AM

#

How do I contact FB clients, just Facebook

storm flumeBOT Oct 20, 2020, 9:15 AM

#

Please refer to subpoint #2.8 in #faq for further information, @glossy loom. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

olive dove Oct 20, 2020, 9:15 AM

#

That's the only thing you can do for now.

prime flax Oct 20, 2020, 9:15 AM

#

@olive dove انت هنا من امتا؟

storm flumeBOT Oct 20, 2020, 9:16 AM

#

Please do not use languages other than English, @prime flax. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

prime flax Oct 20, 2020, 9:16 AM

#

@olive dove lol

olive dove Oct 20, 2020, 9:16 AM

#

I have been here for a while, how can i help you?

polar marshBOT Oct 20, 2020, 9:17 AM

#

@prime flax:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy loom Oct 20, 2020, 9:18 AM

#

You're making it difficult. Nobody wants help
اشرح لي كيف اتواصل مع FB

storm flumeBOT Oct 20, 2020, 9:18 AM

#

Please do not use languages other than English, @glossy loom. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

olive dove Oct 20, 2020, 9:22 AM

#

@glossy loom you need to go to this channel #faq, then browse to point 2.8.
you will see a link for each social media platform, in your case please click on the FB link.
This will redirect you to the FB help page, where you can state the issue of your account being hacked.

the FB customer support should take care of the rest.

old quartz Oct 20, 2020, 9:28 AM

#

hello everyone pls can enyone help me pls pls my pubg i is hacker

ancient crater Oct 20, 2020, 9:28 AM

#

I need a help.

problem: I lost my facebook id which connected with my PUBG account. Someone hack my facebook id and steal my pubg account, I try to contact with pubg support via mail. But no reply from them.

I have all proof about that id

Is there any hope about it??

old quartz Oct 20, 2020, 9:28 AM

#

hello everyone pls can enyone help me pls pls my pubg i is hacker
@old quartz hacked

storm flumeBOT Oct 20, 2020, 9:28 AM

#

Please refer to subpoint 2.8 in #faq for further information, @old quartz. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

olive dove Oct 20, 2020, 9:29 AM

#

@ancient crater is your account connected to other social media platforms?

ancient crater Oct 20, 2020, 9:30 AM

#

no, only with facebook

olive dove Oct 20, 2020, 9:32 AM

#

@ancient crater in this case, you need to retrieve your FB account first, you can refer to subpoint 2.8 in #faq .

ancient crater Oct 20, 2020, 9:35 AM

#

Thank you brother,

Another Question :

I create a new account also, where I open almost 430 crates(which worth 120uc) but I didn't get any Mythic item. Is there any hope for new achievement like 'jinxed 4'???

olive dove Oct 20, 2020, 9:37 AM

#

@ancient crater good suggestion 👍 , if i were you i would have gone for the custom crates [60 UC each] and they have higher odds of getting mythic items.

ancient crater Oct 20, 2020, 9:43 AM

#

📎 Screenshot_20201020_154314.jpg

green plaza Oct 20, 2020, 9:45 AM

#

my akm not work 😦

elfin canopy Oct 20, 2020, 9:46 AM

#

Crates are based on odds, @ancient crater.

#

Could you elaborate, @green plaza?

green plaza Oct 20, 2020, 9:47 AM

#

shoot button not work 😦

elfin canopy Oct 20, 2020, 9:47 AM

#

Is it specifically for AKM?

green plaza Oct 20, 2020, 9:48 AM

#

that's the only gun i use

elfin canopy Oct 20, 2020, 9:48 AM

#

Could you try repairing your game?

green plaza Oct 20, 2020, 9:49 AM

#

okay thanks mod, u only help me no one else help me

ancient crater Oct 20, 2020, 9:49 AM

#

Brother it's a request to add new achievement like 'jinxed 4'. Please try to add this achievement as soon as possible because my luck is damn bad

Last 431 times i didn't get any mythic

elfin canopy Oct 20, 2020, 9:49 AM

#

Please post this in #old, @ancient crater.

night cloak Oct 20, 2020, 9:49 AM

#

@elfin canopy when premium crates are available?

elfin canopy Oct 20, 2020, 9:50 AM

#

There's no date about it, but most likely after the custom crates, @night cloak.

ancient crater Oct 20, 2020, 9:51 AM

#

@night cloak from 24th October

night cloak Oct 20, 2020, 9:52 AM

#

@ancient crater hmm

astral eagle Oct 20, 2020, 9:57 AM

#

I got a message saying that are you above 18 or below 18 I mistakenly pressed below 18 now I can play for only 3 hours a day

#

I am pushing conquere in solo

olive dove Oct 20, 2020, 9:58 AM

#

@astral eagle contact the in-game customer support to resolve this issue.

astral eagle Oct 20, 2020, 9:58 AM

#

Ok

hasty galleon Oct 20, 2020, 10:05 AM

#

@olive dove can i talk with you ?

olive dove Oct 20, 2020, 10:05 AM

#

sure, what's up?

steel wing Oct 20, 2020, 10:05 AM

#

Whats happening?
Are servers down?

onyx dagger Oct 20, 2020, 10:07 AM

#

Are you on Emulator, @steel wing?

night cloak Oct 20, 2020, 10:08 AM

#

uhh why i can't claim 7 days log in rewards from blue secret?.

olive dove Oct 20, 2020, 10:09 AM

#

@night cloak you need to make a 60 UC in-game purchase to be able to claim the rewards.

night cloak Oct 20, 2020, 10:10 AM

#

will it count if i buy from any websites that mails me uc

#

..

onyx dagger Oct 20, 2020, 10:12 AM

#

Only MidasBuy is authorized. Also, MoSeliem already said it as In-Game, @night cloak.

willow cradle Oct 20, 2020, 10:12 AM

#

I lost 3000 Bonus Points and don't get 300 Uc

sand path Oct 20, 2020, 10:13 AM

#

Click on the pinned messages in this channel, @willow cradle.

hasty galleon Oct 20, 2020, 10:13 AM

#

@olive dove come

urban sorrel Oct 20, 2020, 10:15 AM

#

there is a guy named tweety in middle east server with RP 100

olive dove Oct 20, 2020, 10:16 AM

#

@hasty galleon you can state your issue in here, i will be more than happy to help.

onyx dagger Oct 20, 2020, 10:16 AM

#

What's with it? @urban sorrel

urban sorrel Oct 20, 2020, 10:16 AM

#

i think he is hacking, I had full cover and he shot me with aim bot

storm flumeBOT Oct 20, 2020, 10:16 AM

#

Hello, @urban sorrel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

hasty galleon Oct 20, 2020, 10:16 AM

#

@hasty galleon i think if i talk to you is better

urban sorrel Oct 20, 2020, 10:16 AM

#

with fist shot and i was not even seen outside

#

I was on the mini tower shaped house in yasna poliyana

sand path Oct 20, 2020, 10:17 AM

#

Please read the bot's message. @urban sorrel

steel wing Oct 20, 2020, 10:17 AM

#

@onyx dagger it fixed up sorry

onyx dagger Oct 20, 2020, 10:18 AM

#

That's good to know. @steel wing

sand path Oct 20, 2020, 10:18 AM

#

@hasty galleon i think if i talk to you is better
@hasty galleon
You mentioned yourself.

urban sorrel Oct 20, 2020, 10:18 AM

#

ok sorry

sand path Oct 20, 2020, 10:19 AM

#

No worries.

polar marshBOT Oct 20, 2020, 10:19 AM

#

@pastel terrace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive dove Oct 20, 2020, 10:20 AM

#

@hasty galleon i prefer to keep my DMs closed, if you have any issue feel free to state it in here.
I will be more than happy to help if i can.

hasty galleon Oct 20, 2020, 10:24 AM

#

meh

sand path Oct 20, 2020, 10:25 AM

#

Feel free to DM me if it isn't regarding account suspension, @hasty galleon.

#

This particular feedback has been forwarded to the developers, @night cloak.

#

Feel free to add it in #old yourself.

tiny swift Oct 20, 2020, 10:29 AM

#

When will the bonus challenge be back?

#

Some of my friends can play it while it doesn't even appear to me

olive dove Oct 20, 2020, 10:31 AM

#

@tiny swift what is your in-game region?

polar marshBOT Oct 20, 2020, 10:32 AM

#

@hollow scroll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pearl berry Oct 20, 2020, 10:44 AM

#

My ping is to high earlier it was 20ms but now iam facing 430 ms ping please resolve the problem

olive dove Oct 20, 2020, 10:46 AM

#

@pearl berry please submit this survey to help us easier look into the matter:

https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

PUBG MOBILE - Server Ping Issues Collection

PUBG MOBILE - Server Ping Issues Collection.

tiny swift Oct 20, 2020, 10:46 AM

#

@olive dove I don't have in game region since i chose Europe when I was creating the account

#

So I got no region and I can't even choose one

olive dove Oct 20, 2020, 10:47 AM

#

@tiny swift then you need to contact the in-game customer support to set you region.
Please note that, bonus challenge is available for a few regions for now.

pearl berry Oct 20, 2020, 10:51 AM

#

I have submitted the survey

#

My In game id- 5256145964 IGN - RPGAMINGCLUBYT. Please resolve my problem of high ping

#

@olive dove

olive dove Oct 20, 2020, 10:55 AM

#

Thank you for filling out the survey, the dev team will look at it.

tiny swift Oct 20, 2020, 10:55 AM

#

@olive dove How can I do that?

@tiny swift then you need to contact the in-game customer support to set you region.
Please note that, bonus challenge is available for a few regions for now.
@olive dove

pearl berry Oct 20, 2020, 10:56 AM

#

Kk Thank you sir please try to resolve it fast @olive dove

olive dove Oct 20, 2020, 10:56 AM

#

@tiny swift in-game settings, basic, down to the left beside the logout button, you can see the CS icon, click on it and state your issue after pressing the chat icon on the top right.

night cloak Oct 20, 2020, 10:58 AM

#

why is pubg ping messing up for few days

tiny swift Oct 20, 2020, 10:58 AM

#

@olive dove To which topic does the region set relate to? I can't find something relates to it

storm flumeBOT Oct 20, 2020, 10:59 AM

#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

olive dove Oct 20, 2020, 11:01 AM

#

@tiny swift when you click on the CS icon you should see a chat icon on the top right of your screen, this will allow you to state your issue even if it does not relate to any of the listed topics.

rose portal Oct 20, 2020, 11:04 AM

#

Hello you can support me?
I lost my guest account but my mail to support doesn't work

leaden mural Oct 20, 2020, 11:05 AM

#

i have video as proof would you plz ban this hacker

storm flumeBOT Oct 20, 2020, 11:06 AM

#

Hello, @leaden mural!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak Oct 20, 2020, 11:06 AM

#

Hello you can support me?
I lost my guest account but my mail to support doesn't work
@rose portal you didn't link your acc didnt you

storm flumeBOT Oct 20, 2020, 11:08 AM

#

Please refer to subpoint 2.1 in #faq for further information, @rose portal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rose portal Oct 20, 2020, 11:10 AM

#

@night cloak yes ,and now i can't play
I read on site that they can be help me here

night cloak Oct 20, 2020, 11:10 AM

#

you linked to facebook?

rose portal Oct 20, 2020, 11:11 AM

#

No i just play on guest acc
Then my telephone was broken and my acc guest lost

clear spindle Oct 20, 2020, 11:12 AM

#

Guest accounts cannot be restored, @rose portal Refer #faq 2.1

night cloak Oct 20, 2020, 11:13 AM

#

No i just play on guest acc
Then my telephone was broken and my acc guest lost
@rose portal You should've connect to facebook, twitter etc

rose portal Oct 20, 2020, 11:16 AM

#

What me do with my problem
Nothing?
Just play new acc?

#

Or i have a chance?

night cloak Oct 20, 2020, 11:18 AM

#

Just play on new account, and link it

#

@rose portal

rose portal Oct 20, 2020, 11:18 AM

#

It's not good news but thanks

night cloak Oct 20, 2020, 11:19 AM

#

better than nothing

#

You're welcome.

storm willow Oct 20, 2020, 11:25 AM

#

@rose portal have you done any purchase in that account? To prove ownership? If so you can try contacting ingame customer support. Not guaranteed but you can give a shot.

rose portal Oct 20, 2020, 11:31 AM

#

@storm willow no haven't purchases

storm willow Oct 20, 2020, 11:31 AM

#

Nothing can be done. Create new acc

rose portal Oct 20, 2020, 11:32 AM

#

Thanks

spring zephyr Oct 20, 2020, 11:34 AM

#

@unique breach You can't. That's against PUBGM's ToS.

polar marshBOT Oct 20, 2020, 11:35 AM

#

@fickle quest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

finite moat Oct 20, 2020, 11:43 AM

#

If you use GFX tool is it possible that you can be banned?

storm flumeBOT Oct 20, 2020, 11:43 AM

#

Use of unauthorized third-party software or methods, @finite moat, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak Oct 20, 2020, 11:45 AM

#

📎 image0.png

olive dove Oct 20, 2020, 11:48 AM

#

@night cloak please contact @sharp onyx or @onyx cairn for the beta program.

rugged oar Oct 20, 2020, 11:50 AM

#

📎 unknown.png

#

How to get the redemption code?

patent dew Oct 20, 2020, 11:50 AM

#

My Pubg Account froozen without any reason

📎 WhatsApp_Image_2020-10-20_at_15.19.44.jpeg

storm flumeBOT Oct 20, 2020, 11:51 AM

#

You can now access #emulator-chat and #emulator-support, @patent dew. Revert this at any time by sending .emulator in #481204134859505684.

polar marshBOT Oct 20, 2020, 11:51 AM

#

@patent dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

thorn glacier Oct 20, 2020, 11:51 AM

#

Any updates on when PUBG will fix the bonus challenge redeem? Still no sign of UC in mail. Thank you.

glossy sable Oct 20, 2020, 11:52 AM

#

Hey @rugged oar, is this you?

📎 unknown.png

hidden cairn Oct 20, 2020, 11:52 AM

#

where to apply for unlocking?

rugged oar Oct 20, 2020, 11:54 AM

#

Hey @rugged oar, is this you?
Yes. i am sorry because I make this acc. I make this only for asking the question

polar marshBOT Oct 20, 2020, 11:54 AM

#

@rugged oar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Oct 20, 2020, 11:55 AM

#

Okay.

rugged oar Oct 20, 2020, 11:55 AM

#

Pls tell how to get the redemtion code

night cloak Oct 20, 2020, 11:55 AM

#

@hidden cairn explain your problem briefly

celest shadow Oct 20, 2020, 11:56 AM

#

Feel free to send a e-mail to Midasbuy support for further assistance in this regard, @rugged oar:

▫️ help@midasbuy.com

polar marshBOT Oct 20, 2020, 11:57 AM

#

@hidden cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

uneven pumice Oct 20, 2020, 12:03 PM

#

How to get complete result of custom rooms like how much damage the player given and taken how much travelled?

celest shadow Oct 20, 2020, 12:10 PM

#

Hello, @cloud rover. Usage of VPNs are not recommended as we lack public information on the matter. Please contact the in-game customer service. You may refer to subpoint 5.3 for further instructions.

spring zephyr Oct 20, 2020, 12:11 PM

#

@uneven pumice Unfortunately, you can't do that in normal custom matches.

ruby pecan Oct 20, 2020, 12:14 PM

#

I need to talk to game customer service because why are they doing dicscor?

#

And there's no answer.

cloud rover Oct 20, 2020, 12:15 PM

#

@celest shadow I tried to contact the customer service but I didn’t get any reply.. my point is, the game dose not open unless I use the VPN..

ruby pecan Oct 20, 2020, 12:15 PM

#

I have a problem with the game, and I want to talk to customer service.

sand path Oct 20, 2020, 12:16 PM

#

Could you elaborate? @ruby pecan

ruby pecan Oct 20, 2020, 12:16 PM

#

Could you elaborate? @ruby pecan
@sand path what

sand path Oct 20, 2020, 12:17 PM

#

Your issue.

celest shadow Oct 20, 2020, 12:17 PM

#

Why are you unable to enter the game without a VPN, @cloud rover? Such cases only occur if the game is restricted from your area or country.

solemn elk Oct 20, 2020, 12:17 PM

#

When will be the bonus challenge will be available

sand path Oct 20, 2020, 12:17 PM

#

If it is regarding Bonus challenge, your details have been forwarded to the team and it is being investigated. Please refer to pinned messages of this channel and wait patiently, @ruby pecan.

modern star Oct 20, 2020, 12:18 PM

#

@polar marsh Someone Hacked My Pubg Account And He link his Email in My Account I Want to unlink his Email From my Account 🥺

sand path Oct 20, 2020, 12:19 PM

#

https://cdn.discordapp.com/attachments/481200416349224980/753181530683211776/RdHVpDX_d-1.jpg
Contact customer service in-game and follow these steps, @modern star.

solemn elk Oct 20, 2020, 12:19 PM

#

When will be the bonus challenge is available @polar marsh

night cloak Oct 20, 2020, 12:19 PM

#

No eta @solemn elk

modern star Oct 20, 2020, 12:20 PM

#

@polar marsh My Problem was Not Solve

polar marshBOT Oct 20, 2020, 12:20 PM

#

@cloud rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solemn elk Oct 20, 2020, 12:21 PM

#

Why is that bro @night cloak

night cloak Oct 20, 2020, 12:21 PM

#

They are investigating a bug in the bonus challenge.

celest shadow Oct 20, 2020, 12:22 PM

#

That is exactly why we do not recommend using VPNs to access the game as we lack public information on the matter, @cloud rover. Since your country has restricted access to enter the game, I recommend that you do not do otherwise since it was for a reason.

ruby pecan Oct 20, 2020, 12:22 PM

#

If it is regarding Bonus challenge, your details have been forwarded to the team and it is being investigated. Please refer to pinned messages of this channel and wait patiently, @ruby pecan.
@sand path

Bonus Challenge appears every day for me and there are no lists to enter matches like the last season and it appears only at 2 pm Egypt time and disappears again and my country in the game Turkey, but the problem continues even when I do vbn I want to chat customer service immediately because this update is so bad this is the worst game I have seen in My life has hackers

polar marshBOT Oct 20, 2020, 12:22 PM

#

@noble vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

modern star Oct 20, 2020, 12:23 PM

#

@sand path Plzz Help me

sand path Oct 20, 2020, 12:23 PM

#

@ruby pecan, #old is the place.

#

@modern star you'll need to initiate the unlinking process in-game.

modern star Oct 20, 2020, 12:25 PM

#

@sand path No I’m Talked To pubg Ingame Customer care But Nobody Unlinking Hacker Email

#

@sand path ??

storm willow Oct 20, 2020, 12:27 PM

#

Email unlink isn’t possible. Customer support is your only hope.

cloud rover Oct 20, 2020, 12:28 PM

#

@celest shadow we also have unstable internet connections, using a vpn wasn’t included in the game user agreement and I didn’t violate anything

polar marshBOT Oct 20, 2020, 12:29 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow Oct 20, 2020, 12:30 PM

#

@cloud rover We do not recommend using VPN.
You can try DNS changer instead as in #faq 4.5

storm flumeBOT Oct 20, 2020, 12:30 PM

#

You can contact the customer service via the game settings, @modern star. Refer to subpoint 5.3 in #faq for further instructions.

ruby pecan Oct 20, 2020, 12:32 PM

#

Personal ID: 5405112203
WIFI
The country in the game, Turkey
The country in which Egypt resides
The problem is the problem of the challenge of the bonuses of the season that has almost ended and this problem has not been solved. Really, this is the worst update of the game of PUBG mobile, and hacks have become in all servers. Please analyze this problem and I want to answer the problem of hacks and when will this problem be solved

olive dove Oct 20, 2020, 12:34 PM

#

@ruby pecan Bonus challenge is not available in Turkey.
you need to change your region back to where you reside [Egypt].
Please note that, you have to wait for a certain period of time before being able to change back your region.

storm flumeBOT Oct 20, 2020, 12:35 PM

#

Hello, @ruby pecan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

ruby pecan Oct 20, 2020, 12:44 PM

#

Well, I will delete the game. Where is the customer service available? The game says to me, wait and the time is long. Well, if I am Turkish, this feature has not been activated. I have if I want to analyze instead of telling me change. The advantage of PUBG customer service. If all of these are their response please I want a solution for this problem

silent lily Oct 20, 2020, 12:45 PM

#

We are not getting any solutions for our problems here

olive dove Oct 20, 2020, 12:46 PM

#

@silent lily what is your problem?

polar marshBOT Oct 20, 2020, 12:47 PM

#

@silent lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@cloud rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 20, 2020, 12:48 PM

#

In my country internets have been blocked we are in war time, can we use vpn to enter game?

elfin canopy Oct 20, 2020, 12:48 PM

#

@ruby pecan, what's the issue you have been facing?

#

We don't recommend using VPN, @night cloak.

night cloak Oct 20, 2020, 12:49 PM

#

We can not use internet without vpn

#

What should we do?

elfin canopy Oct 20, 2020, 12:50 PM

#

Please contact in-game customer support for more information, @night cloak, we do not recommend usage of VPN at all.

vagrant forum Oct 20, 2020, 12:50 PM

#

@night cloak Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

sharp cedar Oct 20, 2020, 12:51 PM

#

Hi

polar marshBOT Oct 20, 2020, 12:51 PM

#

@sharp cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy Oct 20, 2020, 12:52 PM

#

Hello, @ruby pecan! We would like to inform you that the Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions to make our players experience a great gaming environment. We request you to please be patient and stay tuned to the game as it will be available soon.

night cloak Oct 20, 2020, 12:53 PM

#

In the top messages somebody wrote about dns change, is it way to solve problem?@vagrant forum @elfin canopy

elfin canopy Oct 20, 2020, 12:54 PM

#

DNS change is the solution to connection termination and ping issues in some cases, @night cloak.

cloud rover Oct 20, 2020, 12:54 PM

#

When I send a text in the in Game Center, I only get a bot reply..

elfin canopy Oct 20, 2020, 12:55 PM

#

What's the issue?

marsh kraken Oct 20, 2020, 12:56 PM

#

What's the issue?
@cloud rover

night cloak Oct 20, 2020, 12:56 PM

#

@elfin canopy then what should we do?

#

In our country nobody can log in game

elfin canopy Oct 20, 2020, 12:57 PM

#

Please contact in-game customer support and wait patiently for their response, @night cloak.

polar marshBOT Oct 20, 2020, 12:57 PM

#

@cloud rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marsh kraken Oct 20, 2020, 12:58 PM

#

hmm did anyone tagged me?

vagrant forum Oct 20, 2020, 12:59 PM

#

Yes, the person you mentioned in your last message.

spring zephyr Oct 20, 2020, 12:59 PM

#

His message got deleted. Ignore GWsetmyxPeepoWeird

modern swan Oct 20, 2020, 12:59 PM

#

how can i get PUBGM upcoming leaks? :3

vagrant forum Oct 20, 2020, 12:59 PM

#

You obviously won't get the leaks on the official server.

spring zephyr Oct 20, 2020, 12:59 PM

#

They are called 'Leaks' for a reason suspicious

vagrant forum Oct 20, 2020, 1:00 PM

#

Keep an eye on #news for official sneak peeks.

modern swan Oct 20, 2020, 1:02 PM

#

Is that true that a new character named Miss J is coming in PUBGM 23 October?

vagrant forum Oct 20, 2020, 1:02 PM

#

No official information.

little wedge Oct 20, 2020, 1:02 PM

#

@elfin canopy after the bonus challenge is available can i use it in Netherlands?

elfin canopy Oct 20, 2020, 1:05 PM

#

You can know about the countries the bonus challenge would be available in via in-game customer support, @little wedge.

little wedge Oct 20, 2020, 1:06 PM

#

okay im gonna check that , thanks btw

sullen crane Oct 20, 2020, 1:06 PM

#

#pubg-mobile i need help because my account got stolen but i still can access because my facebook still link but i want to remove twitter and email of the one whole stole my account

onyx dagger Oct 20, 2020, 1:07 PM

#

Please contact Customer Service in-game about this as only they can help you with Account related issues, @sullen crane.

sullen crane Oct 20, 2020, 1:07 PM

#

But they give me choices and i dont know what to choose

valid pagoda Oct 20, 2020, 1:13 PM

#

Good afternoon, blocked me in Pubg Mooft by mistake, ID 5338383805. How to unlock the profile?

polar marshBOT Oct 20, 2020, 1:13 PM

#

@valid pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx dagger Oct 20, 2020, 1:14 PM

#

Well, Kindly try again @sullen crane.
Feel free to use this for reference:

📎 example.webp

terse plume Oct 20, 2020, 1:15 PM

#

Hello! I want to know in which countries, Bonus challenge support?

raven seal Oct 20, 2020, 1:16 PM

#

I didn't get the bomb at the bargaining event. Can you help me?

📎 image0.png

polar marshBOT Oct 20, 2020, 1:17 PM

#

@simple cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

weak hare Oct 20, 2020, 1:17 PM

#

Challenge with me

onyx dagger Oct 20, 2020, 1:18 PM

#

What's the issue? @weak hare

#

You can know about the countries the bonus challenge would be available in via in-game customer support, @terse plume.

#

Probably the bargaining event for that is Over, @raven seal.

polar marshBOT Oct 20, 2020, 1:20 PM

#

@stable owl:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

raven seal Oct 20, 2020, 1:21 PM

#

@onyx dagger yes, but he didn't do it when there was a bargain . Marketing

onyx dagger Oct 20, 2020, 1:22 PM

#

Cant help that. GWcmeisterPeepoShrug @raven seal

storm flumeBOT Oct 20, 2020, 1:24 PM

#

Hello, @oak relic!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

raven seal Oct 20, 2020, 1:24 PM

#

@onyx dagger nobody can help ?

#

Otherwise, can't I buy it?

onyx dagger Oct 20, 2020, 1:29 PM

#

It is already over, @raven seal, Sadly.

polar marshBOT Oct 20, 2020, 1:30 PM

#

@foggy shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

minor zinc Oct 20, 2020, 1:31 PM

#

will bonus challenge appear in game in this seasonp

#

plz reply

storm flumeBOT Oct 20, 2020, 1:32 PM

#

Please refer to this channel's pinned messages for further information, @minor zinc:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

minor zinc Oct 20, 2020, 1:33 PM

#

thank you

mortal shard Oct 20, 2020, 1:35 PM

#

what does the "client data error" mean in ban or freeze message

night cloak Oct 20, 2020, 1:35 PM

#

Why I can't I buy UC with Amazon coins? It shows alyways this, is it a payment bug or something? I want that akm hellfire so bad, pls HELP

📎 Screenshot_2020-10-20-12-21-36-322_com.amazon.venezia.jpg

polar marshBOT Oct 20, 2020, 1:36 PM

#

@dire halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Oct 20, 2020, 1:38 PM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

clear spindle Oct 20, 2020, 1:38 PM

#

@mortal shard changing in-game data files.

mortal shard Oct 20, 2020, 1:40 PM

#

oh okay. 😂 till now i was thinking it was due to client side internet data error.

night cloak Oct 20, 2020, 1:56 PM

#

@mortal shard did you try clear cache tho

clear spindle Oct 20, 2020, 2:01 PM

#

...

mortal shard Oct 20, 2020, 2:06 PM

#

NadekoWhat

onyx dagger Oct 20, 2020, 2:06 PM

#

No point in clearing the game cache if its an file change issue in-game, @night cloak.

mortal shard Oct 20, 2020, 2:06 PM

#

Clear cache for what?

clear spindle Oct 20, 2020, 2:07 PM

#

Move to #pubg-mobile plox.

night cloak Oct 20, 2020, 2:12 PM

#

@night cloak do you have Hearthstone installed on your phone?

#

No

#

you need it to purchase coins as i googled it

#

What's hearthstone?

#

I already have 5000 Amazon coins

#

you hvae the coins but can't purchase

clear spindle Oct 20, 2020, 2:13 PM

#

Please contact the in-game customer service, @night cloak.

night cloak Oct 20, 2020, 2:13 PM

#

Exactly @night cloak

#

yes that could do @clear spindle

clear spindle Oct 20, 2020, 2:14 PM

#

Third parties other than midasbuy aren't recommended.

night cloak Oct 20, 2020, 2:15 PM

#

i have purchases uc with midasbuy, is it better than google play?

polar marshBOT Oct 20, 2020, 2:15 PM

#

@drowsy olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle Oct 20, 2020, 2:16 PM

#

You can compare the prices: https://www.pubgmobile.com/pay

storm flumeBOT Oct 20, 2020, 2:17 PM

#

Please refer to subpoint 4.11 in #faq for further information, @drowsy olive. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

obsidian path Oct 20, 2020, 2:18 PM

#

Can i buy UC from SEAGM

agile canopy Oct 20, 2020, 2:18 PM

#

Dude, what am supposed to do the game crashes every single time. Tried everything except gfx tool

storm flumeBOT Oct 20, 2020, 2:18 PM

#

Use of unauthorized third-party software or methods, @agile canopy, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

clear spindle Oct 20, 2020, 2:18 PM

#

@obsidian path from in-game or via https://www.pubgmobile.com/pay is recommended.

storm flumeBOT Oct 20, 2020, 2:19 PM

#

Please refer to subpoint 4.7 in #faq for further information, @agile canopy. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

obsidian path Oct 20, 2020, 2:19 PM

#

@clear spindle i am from india

agile canopy Oct 20, 2020, 2:19 PM

#

Tried everything, didn't work

night cloak Oct 20, 2020, 2:22 PM

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@agile canopy maybe it is your phone or your storage is a bit low now?

agile canopy Oct 20, 2020, 2:22 PM

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25 gb free, and it meets the requirements

polar marshBOT Oct 20, 2020, 2:22 PM

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@latent helm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pulsar tide Oct 20, 2020, 2:23 PM

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I got high ping in ingame and i dont know why

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📎 Screenshot_20201020_100038.jpg

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📎 IMG_20201020_222101.jpg

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I need help plz

latent helm Oct 20, 2020, 2:26 PM

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gameloop 7.1 beta official emulator or not?

tender shore Oct 20, 2020, 2:26 PM

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hi guys ... BLUE'S SCERECT EVENT NO COLLECT OPTION , any1 knows how to collect rewards ?
btw Total logins 7/7

woven atlas Oct 20, 2020, 2:27 PM

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@tender shore u have to buy 60 uc to collect those login rewards

tender shore Oct 20, 2020, 2:28 PM

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only 60 ?

woven atlas Oct 20, 2020, 2:28 PM

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@latent helm #emulator-support

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@tender shore Yes

tender shore Oct 20, 2020, 2:28 PM

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@woven atlas got it tyvm

night cloak Oct 20, 2020, 2:29 PM

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@woven atlas i don't see emulator support room/channel why that?

woven atlas Oct 20, 2020, 2:29 PM

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@night cloak type .emulator in #481204134859505684

night cloak Oct 20, 2020, 2:30 PM

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i did it there

woven atlas Oct 20, 2020, 2:30 PM

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U can access the channels now

night cloak Oct 20, 2020, 2:30 PM

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where to go?

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oh that's true thank you

polar marshBOT Oct 20, 2020, 2:31 PM

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@drowsy olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dark flower Oct 20, 2020, 2:45 PM

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Can we play beta on gameloop ?

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By any way

onyx dagger Oct 20, 2020, 2:47 PM

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Please move to #emulator-support, @dark flower.

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And, PUBGM Beta is limited to mobile devices only.

pulsar tide Oct 20, 2020, 2:48 PM

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Is it safe if i use vpn in game?

proven mantle Oct 20, 2020, 2:50 PM

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So no one ganna help me on krjp

onyx cairn Oct 20, 2020, 2:50 PM

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The use of VPN services to enter the game is not recommended, you can contact the customer service in-game for more information regarding it, @pulsar tide.

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What is your issue, @proven mantle ?

proven mantle Oct 20, 2020, 2:52 PM

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Like I tryed to buy prime plus on 2 pubgm acc from 1 Apple acc I can only buy in 1 acc

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I even asked the staff but they sayed only global

night cloak Oct 20, 2020, 2:52 PM

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📎 Screenshot_2020-10-20-20-21-01-750_com.tencent.ig.jpg 📎 Screenshot_2020-10-20-20-21-18-571_com.tencent.ig.jpg

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How to solve this

proven mantle Oct 20, 2020, 2:53 PM

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U can’t I think

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Register

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@onyx cairn

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I told u what’s the problome

onyx cairn Oct 20, 2020, 2:56 PM

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One Apple account can only be connected with one game account, so you cannot pay for other game accounts, except the connected one. @proven mantle

You need to contact the customer service regarding the age restriction, unfortunately we cannot help with it in this server. @night cloak

night cloak Oct 20, 2020, 3:00 PM

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Bots. Remove bots! How hard is that

pulsar tide Oct 20, 2020, 3:02 PM

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@onyx cairn owh...ok thanks

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@onyx cairn i have problem with high ping lately and i dont know how to fix it...

stone juniper Oct 20, 2020, 3:04 PM

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Hi, I want Panda Chat

onyx cairn Oct 20, 2020, 3:04 PM

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Please check the pinned messages in this channel by tapping/clicking on the channel name, @pulsar tide.

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Hi, this is #questions, no chat. @stone juniper

onyx dagger Oct 20, 2020, 3:05 PM

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Feel free to share your Feedbacks in #old, @night cloak.

pulsar tide Oct 20, 2020, 3:05 PM

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@onyx cairn owh ok pubgm_like

stone juniper Oct 20, 2020, 3:06 PM

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I don't want Panda Chat. You can drop it here @onyx cairn

onyx cairn Oct 20, 2020, 3:06 PM

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You can have unrelated conversations in #chat. Thank you.

polar marshBOT Oct 20, 2020, 3:07 PM

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@olive crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stone juniper Oct 20, 2020, 3:07 PM

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thx bro@onyx cairn

formal sparrow Oct 20, 2020, 3:16 PM

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Need help with the achievement perseverance ... i contacted you guys but no response

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He showing per month! always 53 days cant go further

marsh kraken Oct 20, 2020, 3:21 PM

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@formal sparrow Sir perseverance is the RP Title

storm flumeBOT Oct 20, 2020, 3:21 PM

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YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

night cloak Oct 20, 2020, 3:23 PM

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20 October, l reedem 1000 battle coins for 100uc but l can not get 100uc in my mailbox. But my battle coins are deducted. Please give me my 100uc. Please help me.

formal sparrow Oct 20, 2020, 3:23 PM

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Im trying to figure why i cant get the wolf suit...

marsh kraken Oct 20, 2020, 3:23 PM

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@night cloak contact Customer Support

formal sparrow Oct 20, 2020, 3:24 PM

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I want the suit.. i also contact customer suport and NO response

onyx dagger Oct 20, 2020, 3:24 PM

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For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, Hopefully, @night cloak.

marsh kraken Oct 20, 2020, 3:24 PM

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@formal sparrow you can see in the achievement how many times how you loved in

onyx dagger Oct 20, 2020, 3:24 PM

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Wolf suit? @formal sparrow

formal sparrow Oct 20, 2020, 3:25 PM

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I keep showing 53 since 3 months ago

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The suit "bestial Instinct Set"

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Everyday i login.. do the mission and get the dayli reward and nothing yet

marsh kraken Oct 20, 2020, 3:26 PM

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📎 Screenshot_20201020-205613.png

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see there is the current streak written above