questions

[night cloak]

@night cloak, upgrade your device.

[cursive oxide]

is there any way to get 60 or 90 fps without gfx tool?
@night cloak you can, just use better phone

[atomic raven]

@elfin canopy

[elfin canopy]

@ebon spear, the conversation ends if you provide all the required details and answer the questions, you can try creating a new conversation.

@atomic raven, you have already collected the rewards for both.

[night cloak]

@night cloak i am using a android mobile

[ebon spear]

@ebon spear, the conversation ends if you provide all the required details and answer the questions, you can try creating a new conversation.
@elfin canopy i did provice all the required details and answer the question, and the conversation is still open.. so, if i write write something to the conversation, will my ticket que getting reset?

[atomic raven]

For example Prime Plus should award 20 uc daily @elfin canopy , but i'm still get 5

[night cloak]

For example Prime Plus should award 20 uc daily @elfin canopy , but i'm still get 5
@atomic raven Your prime plus has ended, when did you buy it?

[elfin canopy]

@atomic raven you shared 2 screenshots.

First was from Prime and Prime plus.

Second was from RP Prime and RP Prime Plus.

[atomic raven]

It's not ended

[cursive oxide]

For example Prime Plus should award 20 uc daily @elfin canopy , but i'm still get 5
@atomic raven you sure you have upgraded to prime plus?

[night cloak]

It's not ended
@atomic raven Proof me, when did you buy it?

[elfin canopy]

Can you guys hold on for a sec?

[atomic raven]

@night cloak Both subscription ending in November

[elfin canopy]

@atomic raven I can see you have collected 20 + 5, a total of 25 UC

[sacred yarrow]

@onyx dagger but I tried daily and it shows me daily.

[night cloak]

@elfin canopy You are wrong.

[elfin canopy]

Can you send me a screenshot from your inventory > vouchers section, @atomic raven?

[atomic raven]

No, it's showing i get 5 just

[night cloak]

@elfin canopy You are definitely wrong. You can see at the top left it doesnt show prime plus only prime.

[polar marsh]

@neat kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Can you show me a screenshot of your play-store subscription account, @atomic raven?

[atomic raven]

yeah just sec

[onyx dagger]

Kindly contact Customer Service in-game about this then. @sacred yarrow

[elfin canopy]

@night cloak I'm not sure about the page of Prime subscription, I have purchased only Prime plus in the past.

[ebon spear]

@elfin canopy i did provice all the required details and answer the question, and the conversation is still open.. so, if i write write something to the conversation, will my ticket que getting reset?
@ebon spear
me me me

[steep osprey]

NOt Showing

[cursive oxide]

NOt Showing
@steep osprey ?

[onyx dagger]

Did they reply? @ebon spear

[ebon spear]

Did they reply? @ebon spear
@onyx dagger
hi, they ask a few question.. and its been almost a month

@onyx dagger
hi, they ask a few question.. and its been almost a month
@ebon spear and of course i answered

[thin halo]

@hazy juniper Please provide these information regarding your issue, @analog juniper.
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
This would help a lot.

[elfin canopy]

@ebon spear, you should wait patiently, if you cannot do that, you can generate a ticket again.

[tawdry finch]

@clear spindle are you tencent staff ?

[clear spindle]

Nope

[cursive oxide]

@clear spindle are you tencent staff ?
@tawdry finch he's a discord mod

[tawdry finch]

Then you can’t tell me what to do what to not. You guys puppets of error

[jolly forum]

Hi, can someone help me

[steep osprey]

Please tell me where is the bonus challenge I am unable to see it help fast

[storm flume]

Please refer to this channel's pinned messages for further information, @steep osprey:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

There's server #735483472432594994 if you ain't follow that will result in moderation actions, @tawdry finch.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jolly forum. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Hi, can someone help me
@jolly forum Go ahead.

[clear spindle]

It has been answered @night cloak.

[tawdry finch]

There's a server #735483472432594994 if you ain't follow that will result in moderation actions, @tawdry finch.
@clear spindle what guideline did I break, I was asking questions and someone of you lazy as guy who didn’t wanted to answer muted me

Your customer support is crap there no one helps , here you guys should help but it’s worse here

[celest shadow]

This channel is reserved for support matters related to PUBG MOBILE, @tawdry finch. Going off-topic in this channel is not recommended if you do not have a query. Please refrain from doing so.

[jolly forum]

How can I remove or change the email?

[onyx dagger]

Kindly contact Customer Service in-game about this, @jolly forum.

[fallen adder]

When will premium crates come back?

[clear spindle]

No ETA.

[fallen adder]

@clear spindle sorry, was that a reply to me

[celest shadow]

Very soon, @fallen adder.

[clear spindle]

Yes.

[fallen adder]

Thanks @celest shadow @clear spindle

[night cloak]

@fallen adder Tomorrow

Where is bonus challenge and why we r not able to purchase uc?? very disappointed with u pubgm

[marsh kraken]

@night cloak No, ETA

[onyx dagger]

Please refer to this channel's pinned messages for further information, @night cloak:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[shy mist]

@night cloak Well I'll tell u how u play bonus Challenge and redeem UC ..Just DM or else there will be havoc here

[onyx dagger]

And, VPN is not Recommended.

[marsh kraken]

@shy mist don't provide false information

[shy mist]

@marsh kraken Nope I just redeemed it yesterday mate..

[marsh kraken]

And we don't not recommended the usage of any kind of VPN

[night cloak]

This isn’t a discussion channel.

[marsh kraken]

@night cloak uh.. Sorry

[shy mist]

It aint out of topic..Its related to game tbh

[night cloak]

This isn’t a discussion channel.

I want to purchase uc for tommorows primium crate opening plzz help

@night cloak, buy it from the in game shop.

i am from india

and unable to purchase

[warped parcel]

There are youtube videos on this topic, do check them. @night cloak

[night cloak]

Any one can help me

[warped parcel]

@night cloak matter?

[marsh kraken]

@night cloak go ahead and ask

[night cloak]

@night cloak Don't waste your money on school shoes (Premium Create)

This isn’t a discussion channel.

[onyx dagger]

Getting the outfits/Items are completely random and is of Luck, @night cloak.

[night cloak]

You may use #chat or #pubg-mobile.

[gaunt sorrel]

When is bonus challenge coming back

[storm flume]

Please refer to this channel's pinned messages for further information, @gaunt sorrel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

I tried to send a popularity to my friend it says the target has blocked you and he can send me a popularity !!
He checked if im on the block list it shows im not blocked

Please help

@night cloak, has the user recently blocked you then unblocked?

Or vice versa.

[surreal nacelle]

Is POWER4 a different franchise cuz i see seperate youtube channel & FB Page?

[night cloak]

I believe they just used a different YouTube channel.

[surreal nacelle]

And Facebook page also but why?And what do you mean by "they"?

[night cloak]

Tencent. Not sure why.

[surreal nacelle]

So you people also dont know exactly?

[night cloak]

No we do not as no information has been passed on I’ll ask and get back to you.

[surreal nacelle]

ok thanks.i'll be in-touch

[night cloak]

hlo guys my game sometimes closes it self how

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Hello

[elfin canopy]

How may we help you, @night cloak?

[night cloak]

İt takes too long to enter match

Please purchase Phoenix os as your laggy gameloop aka gamepoop is really a mess in performance and give or if u can't purchase Phoenix os then fix its matchmaking issue it takes too long to start match most of the time it don't even start I'm a Phoenix user and Ive been playing Pubg for two years and now u ditched Pos why??? Please fix this.😫

@night cloak, that is because FPP has a low flow of active users try switching maps or change to TPP.

@night cloak, please use #old for feedback/suggestion.

I am pushing rank

[swift stump]

Tencent gaming buddy is safe or not ??

[night cloak]

@night cloak hey can u give me official pubgm website link where I can update pubgm

[onyx dagger]

GameLoop. @swift stump

[night cloak]

@swift stump, only gameloop Is recommended.

[swift stump]

Gameloop use high cpu usage

@Visey

[night cloak]

@night cloak, http://www.pubgmobile.com/en/event/payload/.

[storm flume]

You can now access #emulator-chat and #emulator-support, @swift stump. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Ask further questions here.

@night cloak thanku

[polar marsh]

@deep fiber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stuck anchor]

Any info on next Crew Challenge opening ? (date)

[night cloak]

no

@stuck anchor, not yet keep an eye on in game events.

Hi ' is it save to use another emulator to play pubg like phonex os?

No

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Please use #emulator-support if you have any more questions regarding emulator.

[wheat lake]

@clear spindle
It's been two days I spend 1000 battle coin to redeem uc but till itnot came to my mail please

[storm flume]

You can contact the customer service via the game settings, @wheat lake. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

There's no estimated time or a fixed date for the re-opening of #cheater-reports, @night cloak. If you read the last message in that channel, it says that it will be opened in the near future.
@vagrant forum yea I saw that but that cheater almost played 100+ matches and yet not banned!

[wheat lake]

I contact already but they didn't reply

[night cloak]

@wheat lake, please understand we cannot help with account related issues.

@night cloak, they’ll be banned in the future just give the time as they receive thousands of reports daily to be investigated.

[wheat lake]

@night cloak then how can I get my uc baclk

[night cloak]

You can contact the customer service via the game settings, @wheat lake. Refer to subpoint 5.3 in #faq for further instructions.

[wheat lake]

I need a solution please help me

@night cloak I already contact they ask email I gave and then they i didn't reply atall

[night cloak]

Wait patiently for there reply as we cannot assist you with this matter.

[wheat lake]

@night cloak it's been two days till now they didn't reply

[night cloak]

Wait patiently for there reply as we cannot assist you with this matter.

[wheat lake]

But how much @night cloak

[night cloak]

Not sure just give it time.

[wheat lake]

5 days

@night cloak 5 days

[normal fulcrum]

@wheat lake You will get a response soon. We are not affiliated with Tencent Games or their Customer Support so we cannot give you a TAT

[wheat lake]

@normal fulcrum
Ok thx 👍

[polar marsh]

@lusty trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[uneven pumice]

How to get tournament room card

Because i host daily scrims/custom room for people practise

[spring zephyr]

@uneven pumice Refer to this message -
#questions message

[uneven pumice]

This is pubgm support channel

[teal rain]

Have 1 question to ask I am from Australia and my ping is always over 200 sometimes it hits 900 or more

[pearl blade]

How would I link 2 social media accounts to my pubgm account?

I don't see the + button that was there before

[spring zephyr]

@teal rain Can you post your speedtest results with your ping and jitter?

[uneven pumice]

How to apply for tournament room card?

[marsh kraken]

@spring zephyr can I join and help?

[spring zephyr]

@pearl blade You can like 2 social media account, can you provide a screenshot?

[pearl blade]

1 sec, lemme take one

[uneven pumice]

For 2 months i am finding how to take tournament room card

[spring zephyr]

@uneven pumice I think I have already answered you, refer to this message
#questions message

[pearl blade]

Well, that + option wasn't there yesterday but somehow came now

[teal rain]

See sometimes it goes higher

[spring zephyr]

@teal rain Can you post your speedtest results with your ping and jitter?

[pearl blade]

Anyway, unlinking feature doesn't seem like working well

[teal rain]

What do you mean sorry

[pearl blade]

I unlinked before this update and tried to use that acc after update and it said that the acc is linked already. Unlinked before 2 weeks and it still says the same

[marsh kraken]

@teal rain download an app for speed test and post a screen shot here in #questions

[uneven pumice]

How to get license?

Of pubg mobile official

[marsh kraken]

what do you mean Sir?

[uneven pumice]

To host tournamentt

[marsh kraken]

ohh pls wait let me ask someone

[spring zephyr]

@uneven pumice I think I have already answered you, refer to this message
#questions message

[uneven pumice]

Yes i see it

But how to get the license?

[spring zephyr]

Did you even read that message?

[slender wharf]

Use this link, @uneven pumice. If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

Just click the link. It will take you to where you need to get started.

[sick snow]

How do I lessen the chances of server delay?

Its really quite annoying and i can show you proof that this shīt is bs

[spring zephyr]

@teal rain Try repairing the game, and change your DNS to 1.1.1.1 and secondary DNS to 1.0.0.1

[sick snow]

🤦‍♂️ 🤦‍♂️

[teal rain]

How do I do that ?

[night cloak]

@teal rain That could be a visual bug.

[teal rain]

How do I change dns to that ?

[night cloak]

Are you on android or IOS?

[teal rain]

Android

[burnt ridge]

Someone defrauded me and took the game account. I was able to recover the account, but the fraudster linked it to his Google Play account. Is it possible to disconnect the connection directly without waiting for 7 days? because I am afraid that he will sabotage my account or deliberately block it. thank you

[night cloak]

Someone defrauded me and took the game account. I was able to recover the account, but the fraudster linked it to his Google Play account. Is it possible to disconnect the connection directly without waiting for 7 days? because I am afraid that he will sabotage my account or deliberately block it. thank you
@burnt ridge Please contact customer service and change your google play account immediately.

@slim silo It seems that you're using some type of vpn.. are you using it or not?

[slim silo]

@night cloak no im not, i was playing on Kr version

[marsh kraken]

is this image from kr or global version?

[slim silo]

Kr

[normal fulcrum]

We provide support only for Global Version @slim silo

[slim silo]

What do i do now? Who do i contact?

[void turtle]

Hi

someone stole my account i need help ,

[storm flume]

You can contact the customer service via the game settings, @slim silo. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Contact the customer support E-mail.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @void turtle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sick snow]

Are VPNs useful for server lag/ unstable connection?

[night cloak]

Are VPNs useful for server lag/ unstable connection?
@sick snow We dont recommend vpns, and usually it makes laggier.

[normal fulcrum]

We?

[onyx dagger]

Well @slim silo,
We provide support only for Global Version here.
Feel free to contact their Customer Service.

[normal fulcrum]

[teal rain]

Did you delete what you told me to do

[slim silo]

👍

[normal fulcrum]

@onyx dagger @night cloak Try not to repeat messages

[night cloak]

Did you delete what you told me to do
@teal rain It might be a wrong-

I sended you a link to a web through dm.

[normal fulcrum]

What link @night cloak?

[night cloak]

How to change to 1.1.1.1

[normal fulcrum]

No need send links. Detaila are mentioned in #faq 4.5

And don't repeat messages or redirect any member to incorrect faqs

[burnt ridge]

@night cloak i linked my account with Facebook and email only i need help removing linking a fraudster’s Google play account

[night cloak]

@teal rain Refer to subpoint 4.5 on #faq

[onyx dagger]

Unlink it then. @burnt ridge
If the unlink process is interrupted by the hacker/scammer. Kindly contact Customer Services in-game.

[night cloak]

@night cloak i linked my account with Facebook and email only i need help removing linking a fraudster’s Google play account
@burnt ridge If possible change all passwords linked to that account, If you can't kindly contact the customer service

[normal fulcrum]

Ok stop spamming and move to #chat

Both of you

[burnt ridge]

@night cloak ok thanks

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @burnt ridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[burnt ridge]

@storm flume I’m sorry, i will take this note next time

[night cloak]

Heh I want to be a beta tester, how do I do that
Im the king of bugs

[onyx dagger]

When new beta version officially get released, It will be posted in #news, @night cloak.
And if you're selected as a Beta tester, You'll be notified.

[night cloak]

When new beta version officially get released, It will be posted in #news, @night cloak.
And if you're selected as a Beta tester, You'll be notified. :GWsetmyxPeepoWeird:
@onyx dagger Dm me if it is cuz im good at bugs

[pearl blade]

@spring zephyr here, it happened again. That + button to link another social media is not there

[onyx dagger]

No self Promotion, @smoky falcon.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@spring zephyr here, it happened again. That + button to link another social media is not there
@pearl blade Repairing should work or installing the app back or maybe relog.

teaming with other players solo game does it get me an trouble? Alliance?

Yep.

tenyears?

Yes, teamers will either get warned or banned. It is illegal in the game. That's why PUBG made the "Teamers" on the report section.

sounds good!

[onyx dagger]

Refer to this, @night cloak:
https://discordapp.com/channels/393088095840370689/481197473403240451/710698468951326732

[pearl blade]

@pearl blade Repairing should work or installing the app back or maybe relog.
@night cloak after repairing, it's not letting me log in

It says network error occurred, please try again later network is perfect

[dusk loom]

I need help please

My account stolen ..

[vagrant forum]

Can you still access your account?

[abstract crow]

Say goodbye to your account

[waxen vector]

Hey I need help

[night cloak]

Go ahead @waxen vector

[waxen vector]

Bonus challenge I redeem battle coin to uc but uc not come to my mail and battle coin lost would you please help me

[vagrant forum]

Please contact the in-game customer service for that, @waxen vector.

[storm flume]

You can contact the customer service via the game settings, @waxen vector. Refer to subpoint 5.3 in #faq for further instructions.

[waxen vector]

I contact but no reply in pubg side

[gaunt maple]

Same happened

I too redeemed but nor uc came nor reply from customer service

[night cloak]

@gaunt maple @waxen vector Refer to subpoint 5.4 in #faq .

[vagrant forum]

That's something which only the customer service will be able to help you with. The staff here isn't affiliated to the customer service in any way and so we cannot do anything about it, @waxen vector @gaunt maple.

[normal fulcrum]

Say goodbye to your account
@abstract crow Don't interfere if you can't help

[abstract crow]

@abstract crow Don't interfere if you can't helo
@normal fulcrum I can't , can you?

[normal fulcrum]

If you can't, move to #chat. Spamming in support channel will lead to mute @abstract crow

[dusk loom]

I am open with game center from my iphone

[normal fulcrum]

@night cloak Don't reply to the members who already got a reply from a staff

[abstract crow]

If you can't, move to #chat. Spamming in support channel will lead to mute @abstract crow
@normal fulcrum thanks for telling || you are also not helping move to general 😂||

[dusk loom]

But the scammer opening with twitter

[night cloak]

@normal fulcrum thanks for telling || you are also not helping move to general 😂||
@abstract crow Stop being rude to a staff member.

[storm flume]

NotBeast#8687 was muted | Creating disturbance in support channel

[night cloak]

But the scammer opening with twitter
@dusk loom You might want to contact the customer service stated by @normal fulcrum above.

[dusk loom]

Already did i need to contact with zeldris

@normal fulcrum dm me please

[night cloak]

Already did i need to contact with zeldris
@dusk loom Staff/Mod can't do anything with that matter.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @dusk loom. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Eh btw @normal fulcrum yesterday a teamate bombed me and when i report he still can move, Is this some sort of a bug or wat

[frozen schooner]

i want to report a player who is using hack since season 10 and still he is playing i reported him many times and he showed me he is using hack now what can i do?

[normal fulcrum]

Eh btw @normal fulcrum yesterday a teamate bombed me and when i report he still can move, Is this some sort of a bug or wat
@night cloak No. When someone kills a team mate, their merit gets reduced as it could be accidental. But if the same player get reported by 2nd team mate, their controls are locked for that match

[storm flume]

Hello, @frozen schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Heyo... My graphics are changeing to higher even tho I don't have auto graphics on :?

[pastel wave]

@normal fulcrum can you helo me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pastel wave. Remember to read through #faq before asking questions in the support channels.

[pastel wave]

Help

[normal fulcrum]

Heyo... My graphics are changeing to higher even tho I don't have auto graphics on :?
@night cloak Have you tried client repair?

[night cloak]

No

[normal fulcrum]

@normal fulcrum can you helo me
@pastel wave I can try my best

No
@night cloak Try routine repair

[night cloak]

Will I have to download the maps agian?

[cursive oxide]

Heyo... My graphics are changeing to higher even tho I don't have auto graphics on :?
@night cloak auto-graphic system is to change graphic based on phone temperature, phone processor, frame rate, and many more. If you wish a smoother gameplay you can set the graphic to smooth and turn off the auto graphic

[normal fulcrum]

No, only the latest patch @night cloak

[night cloak]

Alright

[cursive oxide]

@normal fulcrum why u bully me

[pastel wave]

@normal fulcrum my account is hack

[normal fulcrum]

@normal fulcrum why u bully me
@cursive oxide What?

[pastel wave]

5177539812 id

[normal fulcrum]

@normal fulcrum my account is hack
@pastel wave can you still access your account?

[cursive oxide]

@pastel wave through what, facebook, gmail?

[normal fulcrum]

@cursive oxide Try not to interfere when a staff is available to reply

[cursive oxide]

Hm, I'm trying to help :c

[twin vale]

Hello can you help me please

[normal fulcrum]

Asking a different question will only make them confused. You're free to help if no one else is replying

@pastel wave Can you still login?

[pastel wave]

Gmail

[normal fulcrum]

Is your account banned @pastel wave?

[pastel wave]

1 day

[storm flume]

You can contact the customer service via the game settings, @pastel wave. Refer to subpoint 5.3 in #faq for further instructions.

[normal fulcrum]

@twin vale Please state your issue

[twin vale]

My email stolen and i but my email in pubg

[storm flume]

You can contact the customer service via the game settings, @twin vale. Refer to subpoint 5.3 in #faq for further instructions.

[twin vale]

How i can remove that email

[vagrant forum]

Contact the in-game customer service, @twin vale.

[twin vale]

I contact thim but not one answer me

[cursive oxide]

@twin vale you should wait, and be patient cause there are sooo many people contacting the customer service

[pastel wave]

@normal fulcrum i want remove twiter and Email second in id 5177539812

[twin vale]

Is that the only sloshing?!

[slender wharf]

Please contact the in-game customer service for that, @pastel wave.

Yes, @twin vale. That is the only way to remove the email, you will need to wait as they have a lot of people that submit tickets daily.

[cobalt spear]

My 3000 battle coins are gone but i didn't get my UC from bonus challenge!!!!

[pastel wave]

@slender wharf customer service not replay me

[cobalt spear]

Someone please help!

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @pastel wave. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[twin vale]

Oh okay thanks so much guys for help me 🌸

[slender wharf]

@cobalt spear upon verification you will receive the UC.

[modest valley]

Hi

[slender wharf]

Hello, @modest valley. How can we help?

[modest valley]

How can i unlink gmail from my acc ?

[cobalt spear]

@slender wharf when will that be?🥺

[storm flume]

You can contact the customer service via the game settings, @modest valley. Refer to subpoint 5.3 in #faq for further instructions.

[slender wharf]

@cobalt spear it may take some time as a lot of people spent battle coins for the UC, but after they verify it they will reissue the UC to all eligible players that purchased it.

[modest valley]

And i need PUBGM Middle East server

[polar marsh]

@tawny moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

@modest valley You may look under #735483472432594994 3.1 for a list of the regional communities.

[pastel cave]

@slender wharf whare we can download pubg beta version 1.1

[hollow hedge]

what does this chest contain? what reward?

[slender wharf]

Please contact customer service, @iron thorn.

[iron thorn]

This issu plz solve it ...i cant log in to pubg moblie .....help

[slender wharf]

@pastel cave when it is officially released it will be announced in #news for users to download.

[waxen vector]

There is no way to bring back my uc

[slender wharf]

A random piece of clothing, @hollow hedge.

[hollow hedge]

oh thanks.

[slender wharf]

@waxen vector can you elaborate on what you mean? Did you spend UC?

[cursive oxide]

@iron thorn you should contact customer service to fix that cause that's a technical problem.

[waxen vector]

I redeem uc for battle coins in bonus challenge and I redeem but uc not come mail

[onyx dagger]

Please refer to this channel's pinned messages for further information, @waxen vector:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[warped parcel]

@pastel cave

The same link can be used to download beta 1.1

[spring abyss]

when bomus chalage back i want to redeem my UC ??

[warped parcel]

No ETA

[slender wharf]

You are right it can be used to download beta 1.1, but as it isn't open for release yet you won't get anything from that link.

[warped parcel]

@slender wharf have you played? Because i played it, there's Metro Exodus mode available, melee throwing available etc.

[waxen vector]

When will bonus challenge refers to redeem rewards

[slender wharf]

@warped parcel can you show a screenshot?

[warped parcel]

It's available in #media

[onyx dagger]

Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions, @waxen vector, Hopefully.

[iron thorn]

A short update ...come ...

[night cloak]

Sir bonus challenge and tournament not available

[slender wharf]

Yes I found it @warped parcel

[warped parcel]

As you can see, it's available to play @slender wharf.

[iron thorn]

When update comes ...

[slender wharf]

There seems to have been a misunderstanding on our part.

My mistake.

[cursive oxide]

Contact customer service for solutions. @iron thorn

[iron thorn]

Account has been logged in with a newer version of game and can no longer log in with an older version please update to the newest version

[low ridge]

Violation Found
What does that mean if he is still not Banned...

[night cloak]

Violation Found
What does that mean if he is still not Banned...
@low ridge He is banned

[celest shadow]

Can you check the player's profile, @low ridge?

[low ridge]

No he isn't. Secondly I neither received any email nor any Achievement.

[celest shadow]

Can you give it some time to process, @low ridge?

Check the player's profile again, tomorrow.

[hollow thicket]

pubg id 5556621391 .... so i have hardly been on as of lately cause of the very high ping and i havent read my mail and other stuff forawhile but suddenly i find that i have lost alot of merits if you review my past games. i followed the rules. iam thinking my account has been hacked recently and some matches were not played by me or so hope this can be fixed somehow

[low ridge]

@celest shadow the account is banned as the tier has been reset to Bronze V and Stats are still there but I've not received my Achievement. This has been happening for the fifth time now.

[night cloak]

pubg id 5556621391 .... so i have hardly been on as of lately cause of the very high ping and i havent read my mail and other stuff forawhile but suddenly i find that i have lost alot of merits if you review my past games. i followed the rules. iam thinking my account has been hacked recently and some matches were not played by me or so hope this can be fixed somehow
@hollow thicket Chsnge your password to fb/gmail etc, if can’t please contact customer service

[eager plover]

51223728976

[celest shadow]

That's great, @low ridge. Can you send me a screenshot of your achievement that is related to getting cheaters suspended as you report them?

[eager plover]

Please Ban This Player Is Cheating . I Playing Random found it

[low ridge]

I actually keep track of every report I do. I usually take SS When I report anyone.

[eager plover]

ID:51223728976 Is Cheating .

[celest shadow]

If you think your account has been accessed by an unauthorised person, please take actions to secure your social media accounts by changing your passwords and enabling two-factor authentication.

In addition to that, you should contact our customer service for further assistance in this regard, @hollow thicket. You may refer to subpoint 5.3 in #faq for further instructions.

[storm flume]

Hello, @eager plover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[low ridge]

@celest shadow there you go

[reef crown]

I have an issue but I posted it in #media, pubgm chat wasn’t much help. Seeing if anyone from here can help?

[night cloak]

Bro I can't find s4d now

Means bargain is it gone?

[woven atlas]

Means bargain is it gone?
@night cloak yes. Its ended

[vagrant onyx]

@low ridge you need to get in game mail

[celest shadow]

I see, @low ridge. Can you give it a day to process and mention me tomorrow of an update — if you receive an e-mail in your in-game mail in this matter?

Let me have a look, @reef crown.

[night cloak]

Rip I missed grenade

[vagrant onyx]

About the one you report
if you do not get mail than its wont complete @low ridge

[night cloak]

@reef crown No worries, I do think that every portable closet has it own skins like weapons, for example portable closet 1 uses "The Fool m4 SKin" and portable 2 uses no skin so skins will change if you change portable closet.

[woven atlas]

@night cloak #old

[reef crown]

@night cloak you’re wrong, it changes for my buggy skins in end of the video, I seen others do it as well

[low ridge]

@celest shadow sure I will.

[night cloak]

@night cloak you’re wrong, it changes for my buggy in end of the video, I seen others do it as well
@reef crown I can't proof since I only have some noob skins I dont have car skins only boat

[storm flume]

Please do not use languages other than English, @grand rock. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[low ridge]

@vagrant onyx I don't get it. What's Incomplete, he has been Banned already.

[elfin canopy]

BETA download link is in #news.

[grand rock]

Peace be upon you. My Facebook account has been hacked. How can I remove it from my account on the game?

[celest shadow]

Do you mind adding me as a friend in the game and have this tested out, @reef crown? I would like to see this in action.

If that's the case, then I can further test this out in Classic mode as well.

[vagrant forum]

@low ridge, the achievement is incomplete since you didn't receive a confirmation mail for the successful suspension of the player. The feedback mails are not consistent and you won't always receive them.

[reef crown]

@celest shadow I’ll send my ID here in a min

[celest shadow]

Feel free to DM me, @reef crown.

[low ridge]

@vagrant onyx and he's not the only one, there are two more on the list. Have a look.

[night cloak]

You havent receive the ban pan achievement? Even if the player was banned? Did I get that right?

[low ridge]

@vagrant forum I understand but this is happening for the fifth time now.

@night cloak Exactly

[night cloak]

@reef crown My guess was correct, I tested on cheerpark already

[vagrant forum]

It was the same for me, I received the feedback mail recently, @low ridge. Feel free to send a feedback regarding the suspension confirmation feedback mail in #old.

[mighty glade]

I don't know my acc keeps on loging out and its saying internet prob

[low ridge]

@vagrant forum Noted, will do shortly.

[night cloak]

@reef crown

[pulsar prawn]

Hy

[night cloak]

Hi how can I help you? @pulsar prawn ?

[pulsar prawn]

@night cloak i need to inbaan my old accant

[night cloak]

@reef crown @celest shadow You do not need to add in-game my guess was already right.

[onyx dagger]

So your account is currently banned? @pulsar prawn

[pulsar prawn]

@onyx dagger yes

[onyx dagger]

Refer to #faq 4.6 about your issue, @mighty glade.

Well, Refer to #faq 2.12, @pulsar prawn.

Peace be upon you. My Facebook account has been hacked. How can I remove it from my account on the game?
Hello, @grand rock!
You can unlink it in-game. But, In order to do that, You'll need to have 2 social media accounts linked to your account. Also, If the hacker isnt allowing you to unlink your Facebook account by logging in with it, Kindly contact Customer Service in-game.

[rugged rose]

Pubg mobile is full of glitches

[storm flume]

Hello, @rugged rose!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[brittle jackal]

Hello,
I've talked about 90fps earlier this week, i said my device support up to 120fps but my game don't show the option for 90fps.
You've said maybe ur device isn't supported yet, so I've checked some YouTube videos and those who have same device they have this option.. so I've contact the device company and replace the devics but still having same problem 😑. Give a solution please I didn't bought most powerful phone just to play on 60fps 😂

[onyx dagger]

90 FPS Feature is not released in every devices yet, @brittle jackal.
It will be availabe soon, Tho no ETA.

[celest shadow]

You do not need to add in-game my guess was already right.
@night cloak, it only occurs with motorcycles and UAZ.

[polar marsh]

@wooden oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Mind moving to a discussion channel please.

[rugged rose]

@storm flume nicee but I Encountered in #old about I have 1000 battle coins after reddming that uc I didn't get my 100 uc coins

[night cloak]

@celest shadow I sent a video above, kindly check it out dear.

[brittle jackal]

@onyx dagger i know that's not released in every device, come on I've just saw this guy with same device how he got it & i don't 👀????????

[rugged rose]

Why #old is there in this discord useless

[onyx dagger]

Try setting your graphics to Smooth, And check if you have the option, @brittle jackal.

[honest girder]

I just got mail from pubg it's in Arabic how to know what is it??

[night cloak]

Why #old is there in this discord useless
@rugged rose They ignore but they check it out, it's important.

[celest shadow]

I have already viewed it, @night cloak. As aforementioned, the bug only occurs with the UAZ and motorcycles, other vehicles are not affected by this and has been tested out in Classic mode as well. Thank you.

[delicate bane]

Hello i have a problem , my ios and pubg mobile version is newest but when i want to login it system give a message says Account has been logged in with a newer version of the game, and can no longer log in with an older version. Please update to newest version
And i am sure that my account didn’t logged in in another location or another app i have tried that log in at another device it gave me same message

[night cloak]

I have already viewed it, @night cloak. As aforementioned, the bug only occurs with the UAZ and motorcycles, other vehicles are not affected by this and has been tested out in Classic mode as well. Thank you.
@celest shadow Oh okay than.

[brittle jackal]

@onyx dagger

[onyx dagger]

No one would reply there, @rugged rose.
The Team use to go through #old to check the reports/feedbacks sent by the players, and would take actions.

[night cloak]

That is oneplus device, 90 fps is only supported there.

[rugged rose]

@night cloak okey is there any chance to get back my uc 😤

[night cloak]

@night cloak okey is there any chance to get back my uc 🎉😤
@rugged rose Of course!

[celest shadow]

The error message that you mentioned usually occurs when an unauthorised person had accessed your account from a newer version of the game, @delicate bane. You are advised to contact the in-game customer service for further assistance in this regard, and to not share your personal details such as your e-mail(s) or password(s) with third-parties.

[rugged rose]

@night cloak Then why there are not doing

[honest girder]

What is that mail in Arabic???

[night cloak]

@night cloak Then why there are not doing
@rugged rose Please read subpoint 5.4 at #faq .

[brittle jackal]

@honest girder it's about the new BETA

[onyx dagger]

Are you asking about the Bonus Challenge? @rugged rose

[honest girder]

When I tap its show discord link but there is nothing??

[rugged rose]

@night cloak I need uc right now that's why

[celest shadow]

That will refer you to #news, @honest girder. The BETA version is available for download now.

[night cloak]

@night cloak I need uc right now that's why
@rugged rose Yeap, the only way is to wait, they have so many reports regarding that matter, kindly be patient

[delicate bane]

@celest shadow I don’t think so that unknown login happened and as you know when i get the error message i have only one choice and it is OK
And my pubg mobile and ios version is the newest version

[rugged rose]

@night cloak Why there are launching glitches in game

[outer mural]

Any news on pubg mobile unban in india

[night cloak]

@night cloak Why there are launching glitches in game
@rugged rose I didn't get that? Are you trying to change a subject or what?

[onyx dagger]

If you're asking about Bonus Challenge, @rugged rose,
Please refer to this channel's pinned messages:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

Also, If you have contacted them (Customer Service), Kindly Wait.

[outer mural]

Any news on pubg mobile unban in india

[graceful silo]

@outer mural Nope

[rugged rose]

@night cloak no I am angry about why uc bcz after playing 10 matches I got uc frist time but they are not giving

[unique imp]

i want help

[celest shadow]

In that case, have you recently accessed your account from another platform (Android or Emulator) before you logged into your iOS device, @delicate bane?

[onyx dagger]

Dont know, @outer mural.
Kindly wait for the Official news.

[night cloak]

@unique imp Go ahead.

[delicate bane]

@celest shadow no , i was in game i have disconnected and when i want to login it again i got this message

[unique imp]

can any one help!

[onyx dagger]

Yes, @unique imp?
State your issue.

[night cloak]

What seems to be the matter?

[celest shadow]

Do you recall or remember what the error/disconnected notice you received during the game, @delicate bane?

[delicate bane]

@celest shadow no sorry

[polar marsh]

@unique imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[graceful silo]

@celest shadow May i Help Shexa?

[celest shadow]

It seems like someone had accessed your account according to how you explained the situation, @delicate bane. You might have been disconnected from your game because the unauthorised person logged into your account, that explains why you were in the login menu. Please change the social media accounts passwords that are linked to your PUBG MOBILE account immediately and contact the in-game customer service in regards to the error notice you receive in the game.

@thorn glacier, that would not be possible.

[thorn glacier]

@celest shadow Thank you.

[celest shadow]

You are welcome.

[delicate bane]

@celest shadow maybe someone had logged in but i know that if it logged in from another location i get message that says ( logged in another location ) but I didn’t get that i am sure but I don’t remember exactly but only think i know it i got disconnected from the server when I wanted to log in again i got this error message of version

And as i told you i can do anything expect ( OK ) option

[night cloak]

How someone with +85k sub request pubg mobile partner title?

[graceful silo]

@delicate bane Ma'am Please Uninstall The game and Take it back from your friend device or Another device. It Happens When Your Phone Accidentally Removes some important cache.

[onyx dagger]

The "PUBG Partner" title is not something one can apply for. The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community, @night cloak.

[nova ore]

I have 1000 battle coins then I gone to bonus challenge redeem page I clicked on 100 uc but I didn't get any message on in game mail please help I need my uc back. please get back my 100 uc
MY character name - Mr٭『ĞK』
I'd:-5475164789

[graceful silo]

@nova ore Please Read Pinned message of this channel

[celest shadow]

Understood, @delicate bane. As to how you can contact the customer service outside of your account, you can click Help from the login menu located at the top right of your screen, this will take you to the helpshift webpage, from there you can start a new conversation with the customer service.

[onyx dagger]

Please refer to this channel's pinned messages for further information, @nova ore:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

I have 1000 battle coins then I gone to bonus challenge redeem page I clicked on 100 uc but I didn't get any message on in game mail please help I need my uc back. please get back my 100 uc
MY character name - Mr٭『ĞK』
I'd:-5475164789
@nova ore Contact customer service in game,read the pins on this channel and for further info refer to subpoint 5.3 on #faq

I have 85k sub on youtube and i am pubg mobile streamer how can i request for pubg mobile partner title?

[delicate bane]

@celest shadow @graceful silo 👍👍 thanks for your helps

[vagrant forum]

@night cloak, the "PUBG Partner" title is not something one can apply for. The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community. We do not give it to players who ask for it.

[honest girder]

Why there are so many hackers in pubg?? Why don't pubg ban them???

[celest shadow]

You do not request for the title, @night cloak. You will be selected by the Community Team for the title.

[night cloak]

Why there are so many hackers in pubg?? Why don't pubg ban them???
@honest girder They are trying to ban all of them, there are many reports, they can't ban them instantly they need to have proof as well.

[honest girder]

I have reported more than 1000 players but they are still playing with hacks. Why don't pubg ban them!? Do pubg sell hacks??

[night cloak]

How community team knows that i am pubg mobile streamer?

I have reported more than 1000 players but they are still playing with hacks. Why don't pubg ban them!? Do pubg sell hacks??
@honest girder They never sell hacks.

[onyx dagger]

That's a No, @honest girder.
If he (The player whom you reported) is found cheating, he will be suspended.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail.

[night cloak]

Its the channel

[honest girder]

If pubg don't sell hacks there will be no hackers 😠 how can a Hacker hack pubg system. Please ban the Hackers. It's very hard to push a rank 😭😭

[onyx dagger]

As I said, @honest girder,
If he (The player whom you reported) is found cheating, he will be suspended.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail.

You're requested to be Patient in this regard.

[night cloak]

If pubg don't sell hacks there will be no hackers 😠 how can a Hacker hack pubg system. Please ban the Hackers. It's very hard to push a rank 😭😭
@honest girder We Fight for Fair Play, Zero Tolerance to Cheating.

[celest shadow]

Remember that there are thousands of cheaters reported each day, and the team that manages these will have to go through and investigate every account, @honest girder. It is not an easy task, and you must understand that this process consumes time. You are therefore advised to be patient. Should the players you reported found to be cheating or use methods that make the gaming environment unfair for other players, they will be suspended.

[night cloak]

I have 85k sub on youtube and i am pubg mobile streamer how can i request for pubg mobile partner title? #questions

[celest shadow]

Requesting for the title is a futile effort, @night cloak. As I have aforementioned above, you will receive the title when you are selected by the Community Team.

[night cloak]

@celest shadow how can i be selected by the community team?

[nova ore]

I have 1000 battle coins then I gone to bonus challenge redeem page I clicked on 100 uc but I didn't get any message on in game mail please help I need my uc back. please get back my 100 uc
MY character name - Mr٭『ĞK』
I'd:-5475164789
Device - Samsung m30
Network -cellular
Country-india

[storm flume]

Please refer to this channel's pinned messages for further information, @nova ore:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[honest girder]

Remember that there are thousands of cheaters reported each day, and the team that manages these will have to go through and investigate every account, @honest girder. It is not an easy task, and you must understand that this process consumes time. You are therefore advised to be patient. Should the players you reported found to be cheating or use methods that make the gaming environment unfair for other payers, they will be suspended.
@celest shadow thanks for the update

[celest shadow]

The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community, @night cloak.

You are most welcome, Valiant.

[pearl berry]

My Ping was 20ms But Its not 430ms In asia Server Pls resolve

now*

[onyx dagger]

Kindly check your internet connection, @pearl berry.

[forest root]

Can anyone help me in this i dont use any hack.

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @forest root. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[forest root]

It is occurring for 2 days. Any solution for this?

[onyx dagger]

Did you try the solutions given in #faq 4.11? @forest root

If not, Kindly try those. Hope the issue gets fixed.

[night cloak]

Hi, I recommend, if there's a cheater and was banned in the match and we got too-soon. I recommend pubg should return points so it'll be ez Btw make #old slowmode 1h plez

[onyx dagger]

Btw make #old slowmode 1h plez
#discord, @night cloak. :/

[spring void]

The slowmode will remain to prevent excessive traffic in the channel, please post it in #old or edit your last message @night cloak

|| @onyx dagger 3 minutes? ||

[onyx dagger]

@spring void https://discordapp.com/channels/393088095840370689/481792418564407296/767598360235737116

[forest root]

@onyx dagger did those still not working

[onyx dagger]

If any of those arent working, @forest root, Kindly contact Customer Service in-game.

Did you even try changing the DNS??

[forest root]

Yes I downloaded the app and used it but not working

[onyx dagger]

If any of those arent working, @forest root, Kindly contact Customer Service in-game.

[forest root]

Ok

[onyx dagger]

Alright then

[forest root]

👍

[night cloak]

Please refer to subpoint 4.11 in #faq for further information, @spice thunder . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spice thunder]

I was just playing Payload 2.0 (obviously not killing my teammates multiple times) this is my first time playing that mode.

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @spice thunder. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lusty current]

تم اختراق حسابي

[storm flume]

Please do not use languages other than English, @lusty current. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lusty current]

My account has been hacked

[junior birch]

i disabled show royale pass information but why does it show the rp level

[polar marsh]

@delicate ivy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frozen nimbus]

hello could you help me. They sent me a link to download the beta version and I couldn't download it! I get a message, the version could not be downloaded

[onyx dagger]

Check out #news, @frozen nimbus.
Download link is provided there.

[night cloak]

My account has been hacked
@lusty current contact customer service refer 5.3 #faq

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @lusty current.

[hazy juniper]

Most of the players are not able to unlink thier accounts What is the problem

[onyx dagger]

?? @hazy juniper

[celest shadow]

Could you elaborate, @hazy juniper?

Feel free to share your concerns in #old, @junior birch. Please include the following when posting it:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[junior birch]

ok

[hazy juniper]

It shows like this when I try to unlink my Google play games account

[frozen nimbus]

I will find it for ios?

[hazy juniper]

I seen a lot of players having this unlink issue ..

[celest shadow]

The BETA is only available for Android at the moment, @frozen nimbus.

[night cloak]

@hazy juniper did u try clearing cache ? / it helped me tho

[hazy juniper]

Yes I even reinstalled the app

[polar marsh]

@pliant epoch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hazy juniper]

I even tried to unlink using another device @night cloak

[frozen nimbus]

@celest shadow OK thanks

[hazy juniper]

@night cloakbut nothing worked out

[celest shadow]

Keep an eye out for #news, @frozen nimbus.

[analog juniper]

@celest shadow why unlink option is not working

[night cloak]

@hazy juniper maybe wait for a mod/staff member to reply on this matter coz i am a kr version player 🙂 and it did fixed mine issue ( it was with fb tho )

[hazy juniper]

@night cloakmm thanks

[onyx dagger]

Can you try doing a routine repair? @hazy juniper

[fallow vector]

Bro I have reedem uc in bonus challenge but I didn't receive uc in my account can anyone help me

[onyx dagger]

Please refer to this channel's pinned messages for further information, @fallow vector:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[hazy juniper]

@onyx daggeryes I done it

[onyx dagger]

Kindly contact Customer Service on-game about this then, @hazy juniper.

[fallow vector]

I can't understand please help me

[fading obsidian]

Hı i need help

[onyx dagger]

You will be receiving your UC upon Verification, @fallow vector, Hopefully.
But no ETA.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fading obsidian. Remember to read through #faq before asking questions in the support channels.

[hazy juniper]

@analog juniperits a cracked version bro

[analog juniper]

its really happen??

[celest shadow]

@analog juniper, can you try repairing your game in this regard?

[hazy juniper]

@analog juniperinstall it from play store

[analog juniper]

its not mine its stango YouTubers

Pubg india server is down?

[night cloak]

Yes@analog juniper

[analog juniper]

every time I see server didn't respond@night cloak

[celest shadow]

It only occurs when you download and install the game from third-party websites, @analog juniper. You are advised to download the game from your app market or from the official website.

[fallow vector]

Bro when will I receive uc in my account can you tell exactly

[analog juniper]

@celest shadow yes i download from Pubg official site...

its safe?

[night cloak]

@celest shadow i heard that in india pubg banned and he can not install from app store

[celest shadow]

If it is from https://pubgmobile.com then it is safe, @analog juniper.

[onyx dagger]

No ETA. @fallow vector

[analog juniper]

@celest shadow thanks

[fallow vector]

Ok thanks bro

[onyx dagger]

You're welcome.

[analog juniper]

@onyx dagger @celest shadow and unlink option is not working?

its shows blank why?

[celest shadow]

Can you try repairing your game?

[hazy juniper]

@analog juniperyes for me too

[analog juniper]

@celest shadow yees already repair

[fallow vector]

Bro what do you mean by ETA

[analog juniper]

and reinstall the game@celest shadow

[hazy juniper]

Everyone is getting the blank thing @analog juniper

[analog juniper]

@hazy juniper yes i ask ingame customer support ... he has to not reply properly

he say try to unlink

[fallow vector]

Bro before season 16 can I receive uc in my account

[storm flume]

You can contact the customer service via the game settings, @woeful hare. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

We do not know @fallow vector

[woeful hare]

what's wrong i can't access to my account me nd my friend

[analog juniper]

@woeful hare tay i know this sollution

[onyx dagger]

No ETA = No Estimated time of Arrival, @fallow vector.

[woeful hare]

we have updated the game

[onyx dagger]

Which means, Dont know.

[woeful hare]

@analog juniper how

[celest shadow]

Hello, @fallow vector. For further information, you may refer to this message below:

#questions message

[analog juniper]

@woeful hare msg me pvt

[celest shadow]

@analog juniper @hazy juniper, feel free to share your concerns regarding this in #old. Please include screenshots and the following information for further investigation:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[analog juniper]

@woeful hare are you there??

[celest shadow]

You are advised to contact the in-game customer service for further assistance, @woeful hare. Please change social media account passwords that are linked to your PUBG MOBILE account and enable two-factor authentication for more protection. Do not share your e-mail or passwords to third-parties.

[night cloak]

@celest shadow Where can i report hacker? How does it work in here? I have reported him in-game but never received any response. Because last time I reported someone, I got instant result with the report. I have recorded his game play. Please assist. Thanks

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[zenith echo]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @zenith echo. Remember to read through #faq before asking questions in the support channels.

[zenith echo]

are servers taken down in India ??

[marsh kraken]

Not yet@zenith echo

[zenith echo]

means they will be down soon ??

[marsh kraken]

No ETA

[zenith echo]

means

[marsh kraken]

We don't have any information

[zenith echo]

u official??

[marsh kraken]

No

[zenith echo]

ok by

[ruby pecan]

I hope the game doesn't swear that this problem will be sworn in as soon as possible, and the problem is not just me.

[marsh kraken]

pls check pinned messages@ruby pecan

[onyx dagger]

Bonus Challenge is not available in-game and it will be available to all the players as soon as possible in the near future with new items and more challenging missions, @ruby pecan.

[marsh kraken]

And feel free to give your opinion in #old

[ruby pecan]

It is when it appeared to me that it appeared today for the first time I have, and when I entered to redeem the rewards, this problem appeared, and is there an enemy to solve this problem?



[night cloak]

This guy should be banned from the server

Spam Dming me

[marsh kraken]

@night cloak pls report in #discord

[onyx dagger]

If you already had Bonus Challenge earlier, And now it isnt showing, Kindly contact Customer Service in-game, @ruby pecan.

[olive dove]

[short eagle]

@night cloak we don't moderate DMs

[light stirrup]

I need help how i can collect blue secret event avatar frame as i have 7 by 7 login when i click on collect nothing collect why

[olive dove]

@light stirrup you need to buy a certain amount of UC [60 UC] in order to be able to collect these rewards.

[light stirrup]

60 uc to buy

[olive dove]

make a 60 UC purchase through in-game UC shop, this will grant you the rewards collection.
Considering that this event is eligible in your region.

[ruby pecan]

ID: 5405112203 Wifi Network The country in the game, Turkey, the country in which Egypt resides

The problem with the reward challenge

[onyx pecan]

Do administrators have access's to the game here in discord or they just supervise and help people around?

[olive dove]

@ruby pecan Bonus challenge shop is not available in a few regions, you need to change back your region to Egypt to be able to redeem the rewards.

[vagrant forum]

The staff here is only responsible for the management and moderation of this server, @onyx pecan.

[marsh kraken]

@ruby pecan Sir, We have already answered you

[grave parcel]

Discord is a Community to assist Players.They helps Players and Forwards your issues to Devs. Team for solving ;-; @onyx pecan

[onyx pecan]

Aha got it, thanks.

[marsh kraken]

@night cloak no conversation here you can talk in #chat or in your dm's

[night cloak]

Do u play pubg?

@night cloak If you are finding a player to play pubg head here #activities If you want a pubg chat head here #pubg-mobile .

Oh, okey

[glad gate]

Good evening, i am emailing you regarding the uc deduction issue.. I gave some guy my account to do the purchase which is purely my fault, thing is that i purchased 660uc and there has been deduced more than the 660, i am emailing you hoping for some clarification.
I texted the policy stuff on the game but no clear respond until now.
My id as follows 5133231384

Thank you pray

Have an amazing day.

[marsh kraken]

Pls contact customer support@glad gate

[glad gate]

I did, they asked me which language suits me then no answer at all so far..

[cerulean belfry]

what time gameloop 1.1.0 will come

[marsh kraken]

You have to wait for 48 hrs after you state your issue there@glad gate

[night cloak]

what time gameloop 1.1.0 will come
@cerulean belfry Please head to #emulator-support .

[glad gate]

Can i find on discord???

[night cloak]

Can i find on discord???
@glad gate Nope

[onyx dagger]

The staff of this Discord server are not from Tencent, @glad gate.

[glad gate]

I waited for weeks.. anyway thanks
Have a good day

[polar marsh]

@craggy garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

@glad gate
As you might know, giving someone else your account violates the game terms of service.
the deduction of UC means that illegal purchase has been spotted on your account and this deduction will continue till the amount of illegal gained UC are refunded.
please be more cautious about this and only use the legal UC portals [in-game or midas] for future purchases.

[onyx dagger]

Kindly type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @cerulean belfry.

And Feel free to ask your question in #emulator-support.

[glad gate]

@olive dove text me in private

I just need to know the amount left bec rhey deduced more than i purchased lol

[olive dove]

@glad gate apologies, i can't open my DMs. if you require any further assistance please feel free to mention me in the supporting channels.

Regarding your question, unfortunately only in-game customer support has such information and i am not sure they will be able to give you such information.

I just need to know the amount left bec rhey deduced more than i purchased lol
they will only deduct the amount of the illegal purchase, you need to check the amount of illegal UC you have got from this guy before being able to add legal UC that you can spend in the game.

[tough flame]

When will we get link for iOS for bita version

[celest shadow]

There is no information on that for now, @tough flame. Please keep an eye out in #news.

[tough flame]

@celest shadow thank you

[celest shadow]

You are welcome.

[minor hearth]

@olive dove

[marsh kraken]

@minor hearth How may we help you?

[onyx dagger]

State your issue. @minor hearth

[olive dove]

@olive dove
@minor hearth how can i help you?

[minor hearth]

My account has been hacked, and after accessing only my account, it has been linked to the internal e-mail

@olive dove My account has been hacked, and after accessing only my account, it has been linked to the internal e-mail

[olive dove]

@minor hearth is it hacked in-game or through social media?

[minor hearth]

@olive dove Facebook was hacked, but I recovered Facebook, and when I only entered my game, I found that the hacker had linked the game to the new update email and password

[solemn pebble]

How solve pubg Mobile unable to watch video error..?

[olive dove]

@minor hearth please contact the in-game customer support to look further in your issue.
refer to #faq 5.3

@solemn pebble which region do you belong to?

[solemn pebble]

@olive dove I'm Sri Lanka..

Is this Region error?@olive dove

[olive dove]

This might happens due to weak network connection, if you think this is not the case with your connection please report your issue through #old, so the dev team can look at it.

[minor hearth]

@olive dove I have contacted the support to play it, but the answer is by a robot, and there is no employee

[solemn pebble]

@olive dove No any network problems.. My connection is very stable and speed..Ok i'll try to connect dev team..

[polar marsh]

@obtuse pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

@minor hearth
in-game customer support receive many feedbacks from all players therefore it might take between 24-48 hrs to get a response to your reported issue.
in the mean time, please make sure that you have a stable network connection, that allows you to browse the in-game videos properly.

[visual void]

How do I contact customer service? ,, My account has been banned and there is an error

[e-mail] right?

[olive dove]

@visual void Right 👍

[minor hearth]

@olive dove I have contacted the support to play it, but the answer is by a robot, and there is no employee

[visual void]

thanks

[olive dove]

@minor hearth
noted, you need also to make sure that you have a stable network connection.

[amber vapor]

Hi

[olive dove]

@amber vapor hello, how can i assist you?

[marsh kraken]

@amber vapor how can I help you?

[minor hearth]

@olive dove Yes, I have a stable network connection but the answer is by a robot

[marsh kraken]

@minor hearth
in-game customer support receive many feedbacks from all players therefore it might take between 24-48 hrs to get a response to your reported issue.
in the mean time, please make sure that you have a stable network connection, that allows you to browse the in-game videos properly.

he already answered you

[olive dove]

@minor hearth i got that, a bot replies to your message, i already gave you an answer.
you may also try to contact the CS through the email in #faq 5.3

[minor hearth]

@olive dove Can you provide me with an email?

[olive dove]

@minor hearth
[e-mail]

[blissful vale]

My account is not logging in it is showing again and again pls try again after 300 seconds

[onyx dagger]

Please refer to #faq 4.6 about your issue, @blissful vale.

[odd anvil]

@onyx dagger i have just redeem my bonus points in bonous challenge redeem section my points were reduced and did not get my uc plz help me 😢😢

[onyx dagger]

Please refer to this channel's pinned messages for further information, @odd anvil:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

My controls on emulator aren’t working. I reset them couple of times and it still doesn’t work. I don’t know how to fix it. My friend also got the same problem. Please help

[polar marsh]

@carmine moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @night cloak.

[minor hearth]

@olive dove Can I contact support via Discord?

[onyx dagger]

Feel free to state your issue in #emulator-support, @night cloak.

[alpine flower]

is new security patch out ? or will be soon?

[olive dove]

@olive dove Can I contact support via Discord?
@minor hearth you can only contact the CS either in-game or through the designated email.

[onyx dagger]

Also, @minor hearth,
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[olive dove]

@alpine flower
keep an eye on #news for announcements regarding this manner.

[minor hearth]

@olive dove Thank you

@onyx dagger Thank you

[onyx dagger]

You're welcome. ❤️

[odd anvil]

@onyx dagger i can't understand

Can you plz explain me briefly

[onyx dagger]

For the players who didn't receive the UC after redeeming, upon verification the UC will be reissued to all the eligible players, @odd anvil, Hopefully.

[blissful vale]

Server did not respond 😞 @onyx dagger

[onyx dagger]

Can you please state your issue more briefly? @blissful vale

[odd anvil]

Thanks alot @onyx dagger

[onyx dagger]

You're welcome. ❤️ @odd anvil

[blissful vale]

My pubg is not logging me in it is again and again showing server did not respond pls login again , then it shows pls Try 300 seconds later @onyx dagger

[onyx dagger]

Please do not spam. @grave flicker

[grave flicker]

I got this message regarding bonus challenge

From pubg mobile

[onyx dagger]

4.6 - Why does my login fail?
You may have an unstable Internet connection. It is recommended to play with a stable cellular data or Wi-Fi connection, @blissful vale. We also suggest that you try the following solutions:

▫️ Change your cellular data or Wi-Fi connection.
▫️ Log out from the account, close the game, and clear some storage on your device before logging in again. Note that if you log out of a guest account, your game progress will reset.
▫️ Click on the Repair button on the right side of the login menu to repair the game.
▫️ Uninstall the game, and download and install the game again.

If the issue persists, please contact the customer service via the login menu.

[blissful vale]

I reinstalled my game also @onyx dagger

[grave flicker]

@onyx dagger i am not spamming I send full screenshot

[onyx dagger]

As they say, @grave flicker,
If you lost the battle coins after redemption during this period, please send us the date on which you have redeemed so we can investigate,
Kindly send them the dats.

[blissful vale]

Pls solve mine issue I done all the steps but still not working @onyx dagger

[onyx dagger]

Kindly read what's in the screenshot before you help, @grave parcel. ❤️

[grave flicker]

@onyx dagger i know but i am tried to help othet people also who lost their battle coins

[onyx dagger]

If the issue persists, please contact the Customer Service via the login menu, @blissful vale.

[blissful vale]

It's not logging in only @onyx dagger

[onyx dagger]

They are asking about you, Not about others, @grave flicker.

That's what, @blissful vale.
Kindly contact them.

[grave parcel]

I thought about Event lmaoo
I just checked It's about Coins Losting issue @onyx dagger Thanks man.

[grave flicker]

@onyx dagger bro you are not getting me sorry if my mistake

[onyx dagger]

You're welcome! ❤️ @grave parcel

Yes, I get you, @grave flicker.
Kindly, Tell them the date when you redeemed the battle coins.

[minor verge]

Why you don't give us some mythic outfit for free

[onyx dagger]

I didnt get you. @minor verge

[grave flicker]

@onyx dagger i am trying to regulate information regarding this so that who lost their battle coins
Can follow the same procedure or not to take any stress

[minor verge]

Why every item is very costly in game add some item cheep price

[onyx dagger]

If they do have any issues like that, I believe that they would come here, and would state it, @grave flicker. c:

Feel free to share your Feedbacks in #old, @minor verge.

[alpine plinth]

my controls are not working..

[onyx dagger]

Emulator, @alpine plinth?

[alpine plinth]

yes

[onyx dagger]

Kindly type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @alpine plinth.

[alpine plinth]

#emulator-support

[onyx dagger]

And Feel free to state your issue in #emulator-support.

Type .emulator, In #481204134859505684. @alpine plinth

[olive dove]

@alpine plinth you should see the emulator channels by now.

[night cloak]

My controls on emulator aren’t working. I reset them couple of times and it still doesn’t work. I don’t know how to fix it. My friend also got the same problem. Please help

[olive dove]

@night cloak please ask in #emulator-support to get an accurate answer for your inquiry.

[night cloak]

I already was there @olive dove

Hello, I made 1000 Battle coin, I bought 100uc, it gave an error, then I did exit and I did my 1000 coin was gone and 100uc did not come

Pls help @sand path

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sand path]

Please read...

[polar marsh]

@muted prairie:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Okay thank you

[smoky grove]

Ctrl button isnt working on emulator?

not just for me, i joined tdm and all 3 of my team mates had the same issue

oh

[storm flume]

You can now access #emulator-chat and #emulator-support, @smoky grove. Revert this at any time by sending .emulator in #481204134859505684.

[onyx briar]

how many elite can you have in 1 clan?
whats the limit

[olive dove]

@smoky grove you got access now, if you need any further assistant please feel free to mention me.

[grave parcel]

Please ask at #emulator-support for Emulator Releted questions. @smoky grove

[olive dove]

how many elite can you have in 1 clan?
whats the limit
@onyx briar in global version of the game you have 9 spots for Elite role.

[onyx briar]

ok thx

[crude sandal]

Its been half an hour showing loading on this screen why ?😩

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @crude sandal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[acoustic osprey]

Fix this bug. Enemy spots me and attacked with this glitch . These kind of glitches spoiled my tier ranking.Take this as a serious issue and fix this kind of Bugs

[storm flume]

Hello, @acoustic osprey!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[late totem]

i cant move my player in gameloop plz help

[long rivet]

Any idea?

[honest echo]

Hello im new in descord .. I want to speak to an employee

[grave parcel]

i cant move my player in gameloop plz help
@late totem Please use #emulator-support for Support questions releted to Emmulator.

[storm flume]

You can now access #emulator-chat and #emulator-support, @late totem. Revert this at any time by sending .emulator in #481204134859505684.

[grave parcel]

Hello im new in descord .. I want to speak to an employee
@honest echo This server is for PUBGM,You can't find any Discord Employees here -_-. If you need any help regarding this server use #discord.

[mortal basin]

why and how are ppl getting 24k rp

[blissful vale]

I want to change my country region by mistake I selected another country and can't select again for 60 days pls help 🙏

[olive dove]

@mortal basin you can purchase RP point using UC.

I want to change my country region by mistake I selected another country and can't select again for 60 days pls help 🙏
@blissful vale you need to contact the in-game customer support regarding this manner.

[blissful vale]

How ? @olive dove

[honest echo]

محمد انت مشرف ؟

[floral moon]

Thank You PUBGM CS, finally Hacker's Twitter Account is Unliked.😊

[storm flume]

Please do not use languages other than English, @honest echo. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[blissful vale]

@blissful vale you need to contact the in-game customer support regarding this manner.
@olive dove how?

[honest echo]

I want hashtag pubg partner how ?

[tepid moss]

😩

[olive dove]

@blissful vale
through settings, basic and then click on the CS icon down to the left.
you can state your issue and hopefully you can get an answer.

[onyx dagger]

The "PUBG Partner" title is not something one can apply for. The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community, @honest echo.

[blissful vale]

It's not coming

[honest echo]

I am eligible

[night cloak]

@honest echo u should have 85k subs on youtube

[onyx dagger]

The PUBG MOBILE community team decides it. @honest echo

[honest echo]

Im Rank 82 in popularity and my clan rank 1 in Rp clan

[blissful vale]

@onyx dagger I want to change my country region by mistake I selected another country and can't select again for 60 days pls help pray

[onyx dagger]

And its not like that, @night cloak.

[grave parcel]

@night cloak No -_- PUBG Partner Title is only for Community Representives.

[onyx dagger]

The only way is to only wait. @blissful vale

Its not, @grave parcel.

[night cloak]

@grave parcel all youtubers have this title which are popular

[blissful vale]

No man I can't wait my game is not logging in @onyx dagger

[honest echo]

My friend have this title He does not have YouTube

[onyx dagger]

If you're selected, You will be contacted.

[sick shale]

@floral moon Thank you for the feedback!

[onyx dagger]

That's the only way. @blissful vale

[blissful vale]

Man pls help me man pls I beg @onyx dagger

[onyx dagger]

That's the only way. @blissful vale

[grave parcel]

@grave parcel all youtubers have this title which are popular
@night cloak oh -- My Friend got that btw he was a Community Representative,So that i think only they got it. --

[night cloak]

Okey , understand@grave parcel

[harsh palm]

#activities hi need player to play with me as i am streamer

[grave parcel]

Use #activities.This channel is only for support releted question.

[harsh palm]

ok

[vagrant forum]

The "PUBG Partner" title is not something one can apply for. The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community. We do not give it to players who ask for it.
@honest echo

[honest echo]

Any way to get pubg partner?

[sand path]

The "PUBG Partner" title is not something one can apply for. The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community. We do not give it to players who ask for it @honest echo.

[blissful vale]

@sand path I want to change my country region by mistake I selected another country and can't select again for 60 days pls help pray

[vagrant forum]

Nothing can be done about that, @blissful vale. You will have to wait for 60 days. No other way.

[sand path]

You'll need to wait the cool-down period.

[blissful vale]

Can't you guys do something 😭 I am playing since season 2 😭😭 @sand path @vagrant forum

[honest echo]

So they decided on me

[limpid sonnet]

Hello

[vagrant forum]

Hello, @limpid sonnet. How may I assist you?

@blissful vale, I told you already. There's no other way.

[limpid sonnet]

@vagrant forum My account was stolen from Facebook

[honest echo]

Neko please check my account and giv me pubg partner

[vagrant forum]

Please contact Facebook support and recover your account, @limpid sonnet.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @limpid sonnet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[blissful vale]

At least you guys should take care about loyal players @vagrant forum because of this country problem my game is not logging in that's why I asked 😭😭 @sand path

[grave parcel]

Neko please check my account and giv me pubg partner
@honest echo You already got your Answer.

[vagrant forum]

@honest echo, asking for it won't help you get it. Besides, only the community team decides which content creators get the title. It's totally up to them.

[blissful vale]

At least you guys should take care about loyal players @vagrant forum because of this country problem my game is not logging in that's why I asked 😭😭 @sand path
@blissful vale I need reply

[vagrant forum]

@blissful vale, I told you already. There's no other way.
The rules remain to be the same for everyone.

[limpid sonnet]

😩

[fresh hollow]

@vagrant forum

[honest echo]

How do I get super core

[blissful vale]

Ok then you guys really don't care about loyal and old worthy players so sad to hear this

[vagrant forum]

Yes, @fresh hollow?

[limpid sonnet]

My account was stolen from Facebook

[polar marsh]

@fresh hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Unfortunately, Cant help it, @blissful vale.
It is actually your mistake if you did change the region. Now waiting for the cooldown to reset is the only way.

[grave parcel]

Rules is same for everyone as you got a Loyal Reply from a Moderator @blissful vale

[blissful vale]

But I can't play even because of that 😭

[onyx dagger]

[marsh kraken]

@blissful vale Feel free to give your feedback in #old

[honest echo]

@novel zenith How do I get super core?

[vagrant forum]

As I said, it is what it is. You are free to share your feedbacks in #old, @blissful vale.

[honest echo]

?

[olive dove]

@honest echo keep an eye on #news for any announcements regarding your inquiry.

[carmine cargo]

@carmine cargo No idea. Try asking @night cloak
Do you have an idea how to enable the built in microphone of my Bluetooth sony whm headset for voice chat?

[polar marsh]

@hardy stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

Provide the following information, @night cloak.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[night cloak]

My qccound got 10 year ban but i am not using hack vpn..... Then why my accound got ban😡😡

[glad nymph]

Hlo when will Indian bonus challenge come

[night cloak]

Change server to usa and got bonus challange

[glad nymph]

@night cloak it's gives very high ping

[marsh kraken]

@glad nymph No ETA

[rich locust]

Hi I can’t login to my account from yesterday. I logged out and tried to login back but i am not getting the verification code of email.please help me.

[marsh kraken]

we do not recommend usage of vpn

[vagrant forum]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[rich locust]

Hi I can’t login to my account from yesterday. I logged out and tried to login back but i am not getting the verification code of email.please help me.

[night cloak]

Okk but what is the resone my accound ban i am not hacker not using vpn only dns.... Then why my accound got ban any sapport team plz help

@rich locust

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Spam classor control @rich locust

[glad nymph]

Report this player

[storm flume]

Hello, @glad nymph!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rich locust]

@night cloak what’s that bro?

[lone bison]

I had 5000 battle coins but when I redeemed them I didn't even receive the uc and moreover I lost all my coins please return them I have earned them through great difficulty
Id-5214970118
Device-Poco x2
Network-Cellular
Country- Usa
Name -ScAR么Lucifer
Please help me

[marsh kraken]

@lone bison pls contact in game support

[rich locust]

Could anyone help me please

[marsh kraken]

@rich locust contact in game support

[lone bison]

@marsh kraken WHERE IS THAT

[thin halo]

@lone bison Refer to this message : https://discordapp.com/channels/393088095840370689/481200416349224980/767294567606910996

[marsh kraken]

customer service

@lone bison I answered you

[thin halo]

@lone bison Try reading what I said previously. You don't have to spam.

[rich locust]

Hi I can’t login to my account from yesterday. I logged out and tried to login back but i am not getting the verification code of email.please help me.

[night cloak]

@rich locust

[rich locust]

Hi I can’t login to my account from yesterday. I logged out and tried to login back but i am not getting the verification code of email.please help me.

[night cloak]

Sehr geehrte Damen und Herren, mein Handy wurde gestohlen und per E-Mail und Twitter-Konto bei PUBG angemeldet, und ich habe das Konto nur mit Facebook verknüpft. Da der Dieb eine E-Mail und die Social-Networking-Site Twitter registriert hat, muss ich jetzt die E-Mail und Twitter löschen und einfach auf Facebook bleiben. Das Datum, an dem mein Konto erstellt wurde, ist der 23.3.2018 und meine ID ist 531347315.
Freundliche Grüße.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[marsh kraken]

@lone bison dont spam

[storm flume]

ScARLucifer#3468 was muted | Spam.

Please refer to subpoint #4.6 in #faq for further information, @rich locust. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[olive dove]

@rich locust have you checked the spam folder in your email, you might get the verification code in there.

[thin halo]

@night cloak They connected their email account through your phone?

[patent thunder]

I have a problem the pubg is taking me out of the game when I'm in the middle of the game it takes me out

[night cloak]

I brought my country to the USA with vpn and closed the game, then deleted vpn. Will I be banned 🙁

[onyx dagger]

Please refer to this channel's pinned messages for further information, @glad nymph:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Noir yes

[thin halo]

@night cloak Just avoid using VPN.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[thin halo]

Contact Customer Service in-game.

[night cloak]

No I don't use it anymore I just opened it for Bonus Challenge I deleted the vpn already

[onyx dagger]

Try clearing the app cache of the game from Device settings, @patent thunder.

[rich locust]

@olive dove i checked in spam its not even there.

[night cloak]

@rich locust Twitter Facebook ?

[patent thunder]

@onyx dagger I did all that until I deleted the game and installed it again

[vagrant forum]

The email login method is still in beta stages, so you might not receive the verification mail sometimes, @rich locust. Feel free to report the issue in #old. If you have a different login method available, please use that to log into the game.

[onyx dagger]

If the issue is still not solved, Kindly contact Customer Service in-game about this, @patent thunder.

[rich locust]

@night cloak it was connected with Facebook before then someone hacked my Facebook.After that i linked with email.Before there wasn’t any problem with this but from yesterday night its giving problem like I can’t get the verification code

[marsh kraken]

@rich locust you can contact Customer Support in game

[night cloak]

Here pupg support?

[onyx dagger]

Yes? Kindly State your issue. @night cloak

[thin halo]

@night cloak It might take time until agent reply to your issue. Your patience is appreciated.

[night cloak]

I have a big problem please help me

[rich locust]

@marsh kraken I tried but it wasn’t that helpful.

[marsh kraken]

you need to wait untill they respond

as they get lot of mails/messages so you might need to have patience

[onyx dagger]

State your issue so that we'll try to help you, @night cloak.

[marsh kraken]

@onyx dagger he has been answered by neko

[white prairie]

Hi

[onyx dagger]

@marsh kraken Oh, Alright.

[marsh kraken]

@white prairie how can we help you?

[night cloak]

The thief is now trying to unbind Facebook

[onyx dagger]

Hello, @white prairie.
State your issue.

Please contact Customer Service in-game about this as only they can help you with Account related issues, @night cloak.

[marsh kraken]

@night cloak we answered you. pls refer to #faq 5.3

[night cloak]

my mobile phone was stolen and logged into PUBG via email and Twitter account, and I was only linking the account to Facebook. Because the thief registered an email and the social networking site Twitter, I now need to clear the email and twitter and just stay on Facebook. The date on which my account was created is 23.3.2018 and my ID is 531347315.

[rich locust]

@marsh kraken how could I contact them?

[marsh kraken]

@rich locust though in game

[onyx dagger]

You're already answered about this, @night cloak.
Kindly check your mentions.

[rich locust]

Yeah I tried there but their is no solution of this

[onyx dagger]

You can contact them via In-Game settings or from the Login page, @rich locust.

Did they reply?

[rich locust]

Already tried no solution

[night cloak]

😞😞

[rich locust]

Yeah they replied

[onyx dagger]

Did they tell you to wait patiently, @rich locust?

[night cloak]

Where should I go now?

[marsh kraken]

@night cloak you need to contact customer support in game

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @night cloak.

[marsh kraken]

then wait for few days untill they reply

[night cloak]

A week ago I sent them, but they didn't reply

[onyx dagger]

Wait patiently for their reply then.

[night cloak]

I don't want to lose my account

[onyx dagger]

Wait patiently for their reply then.

[night cloak]

Thanx

[onyx dagger]

You're welcome. ❤️

[night cloak]

What if the thief disengaged my Facebook account?

[plain sedge]

Guys I need help

[night cloak]

What do I do if the thief disengages my Facebook account

[plain sedge]

How do i fix My profile picture in game is blurry

[grave parcel]

@night cloak Don't Spam bro,Just post once about your problem here Support Team will come here asap!

[onyx dagger]

In which social media, Which is linked to the game account, have the pic as your pfp? @plain sedge

I suggest you to restart your game.

[night cloak]

@grave parcel I am waiting now please help me

[onyx dagger]

Kindly contact Customer Service in-game about this, As soon as possible, without wasting your precious time, @night cloak.

Only they can help you with Account related issues, And we cannot help about it.

[night cloak]

@onyx dagger A week ago their letter, but there was no response

[onyx dagger]

Letter? You emailed them? @night cloak

There is No point of Emailing them about Account related issues.
Also, You have to be patient in this regard.

[night cloak]

@onyx dagger Also, by mail it does not respond

[onyx dagger]

There is No point of Emailing them about Account related issues.

Also, If you did state your issue to them and they didnt reply in 2 weeks, Feel free to send them a Remainder message, @night cloak.

[night cloak]

okay I will wait

[onyx dagger]

Alright then.

[plain sedge]

@onyx dagger in facebook , I did everything but same all of the pics are blurred

[onyx dagger]

When did you change it? @plain sedge

[marsh sable]

Hi

[onyx dagger]

Hello, @marsh sable.
State your issue.

[plain sedge]

@onyx dagger 2 days back

[marsh sable]

Taichi whats happen with serve

[onyx dagger]

What's wrong?

[grave parcel]

-_-

[marsh sable]

We play with all peoples no speak like me

[onyx dagger]

I see. Well, Feel free to share your Feedbacks in #old about this, With a screenshot proof, @plain sedge.

[marsh sable]

I from uae should play with GCG people however we playvwith Pakistan and India people

[onyx dagger]

Try changing your second matchmaking language. @marsh sable
To Arabic.

[plain sedge]

@marsh sable even I'm from uae

[marsh sable]

Its arabic and another language empty

[marsh kraken]

@plain sedge sir, no off topic conversation

you may use #chat

[plain sedge]

Yes we're getting pakistani and Indian players in eu and middle East server

[marsh sable]

Yes we're getting pakistani and Indian players in eu and middle East server

[onyx dagger]

Can you try putting as first one Arabic and second one English? Because there is a possibility of fill when there are less players to play atm. @marsh sable

[marsh sable]

We try its same

[onyx dagger]

You too. @plain sedge

[grave parcel]

@marsh kraken Taichi is Stiil Understanding the Guy,Let him solve his problem -_-

[marsh kraken]

ohh okay

[plain sedge]

and it will be fixed after one year lol

[marsh sable]

We try everything but still same issue all friends like me issue all the uae players

[onyx dagger]

As I said, Try this, @marsh sable and @plain sedge,
Try putting as first one Arabic and second one English. Because there is a possibility of fill when there are less players to play atm.