questions

[sick shale]

You don't know about their contributions to the community

[tough gust]

Hey M having trouble with reedem uc. battle conis Redeemed 4000 coins for 400 uc but not found in my mail box time 11:40 AM dete 16/10/2020

My id

I’ve reported this problem in the game but nothing happened

[onyx dagger]

Did you contact Customer Service about this in-game? @tough gust

[tough gust]

Yes but still nothing happened

[onyx dagger]

Did they reply?
If not, Wait patiently for their reply.

[night cloak]

Most of Top 100 are using Hacks in Europe Server😡

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[tough gust]

@onyx dagger actually I reported this problem and it showed we will try to fix it

[onyx dagger]

I think you should wait then. @tough gust

[tough gust]

Already I am waiting from 4 days

[clear spindle]

Try again.

[night cloak]

@storm flume #7532 This is no help, this is your fault you do this for money. Every Servers are full of hackers most of them are Arabic

[tough gust]

I can’t. I have no battles coins left

[marsh kraken]

@clear spindle do you have any news about the power 4

[clear spindle]

Wait for 24 hours and contact the in-game customer service @tough gust.

[tough gust]

@onyx dagger what should I do now.

[clear spindle]

Nope and wait for a post in #news @marsh kraken .

[tough gust]

Ok

[onyx dagger]

As Rock47 said,

Wait for 24 hours and contact the in-game customer service @tough gust.

[marsh kraken]

I mean are they going to be in crates or In spin?

I mean are they going to be in crates or In spin?
@clear spindle

[tough gust]

How can I connect with pubgm support

[clear spindle]

Wait for a post in #news

[storm flume]

You can contact the customer service via the game settings, @tough gust. Refer to subpoint 5.3 in #faq for further instructions.

[exotic viper]

2 hackers in a row in livik

[storm flume]

Hello, @exotic viper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[marsh kraken]

@clear spindle ok thanks

[polar marsh]

@peak prism:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wild bronze]

Did anyone managed the vanquisher archievment?! Killing 30 Zs and infect 15 defenders? And could share some tips.. im not bad but this is too much

[clear spindle]

#pubg-mobile plox.

[torn kestrel]

Facing loading issues while in a match and in lobby but having only 40-50 ping

Tried using mobile data and different hotspots

Problem started almost 4 hours ago

[fair isle]

ok but why do i have 2

[frigid whale]

It shows blocked even they are not blocked . there is no one in my Block List

[fair isle]

welp he blocked you dude

[onyx dagger]

The player has blocked you, @frigid whale.

Feel free to report in #old, @torn kestrel.

Everyone got that. @fair isle

[plain sapphire]

pls help to unlock my account

pls help

what should i do

i dont know anithying

i have not cheated yet

should i send my i'd picture also

[onyx dagger]

Refer to #faq 2.12, @plain sapphire.

[frigid whale]

@onyx dagger That player is in my friendlist so how could she block me

[onyx dagger]

Try asking the player to unfriend you and be friends again, @frigid whale.
That may fix this.

[frigid whale]

She blocked me and unblocked me twice

Nothing is fixed

[marsh kraken]

Try asking the player to unfriend you and be friends again, @frigid whale.
That may fix this.
@frigid whale

[frigid whale]

Lemme ask her one for time

[last thistle]

my old pubg account got deleted after this update can i recover it?

but not banned

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @last thistle.

[last thistle]

tq

[onyx dagger]

You're welcome.

[last thistle]

coz my two account happend like that

my suits all gone😭

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @last thistle.

[last thistle]

ok

[polar marsh]

@plain sapphire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unreal arch]

OK then

[night cloak]

The vanquisher achievement is so hard

[onyx dagger]

Yes? @unreal arch

[unreal arch]

Please anyone help me to recover my pubg account please help me for god Iam from Pakistan a dirty Indonesian boy hack my accout I recover my facebook but pubg not opening

[onyx dagger]

Feel free to share your Feedbacks in #old, @night cloak.

Please contact Customer Service in-game about this as only they can help you with Account related issues, @unreal arch.

[mortal shard]

account purchase. like buy/sell is illegle? and what is the punishment and how long is the punishment

[unreal arch]

@onyx dagger dear only home page open game is not opening

[onyx dagger]

Account selling is against PUBGM's ToS (Terms of Service). @mortal shard

[mortal shard]

okay how long could be the ban/freeze be for?

[onyx dagger]

You can contact them via the login page if you click on Help, @unreal arch.

[mortal shard]

on the purchased account

[unreal arch]

Changed my pubg id

Actually my ID 5361493905

OK then

[onyx dagger]

It doesnt actually affect the account, I think, As the user is selling it and the account didnt do any wrong/wasnt played with any cheats/hacks, etc. @mortal shard

[mortal shard]

@onyx dagger so whats the punishment for this?

[onyx dagger]

What is this? @unreal arch

[unreal arch]

It's facebook notifications

[onyx dagger]

Starting with a Warn, @mortal shard.
If the user is still trying to sell the account, He/She will be suspended permanently from this server.

[mortal shard]

@onyx dagger 😅 i wasnt talking about server. i was talking about in game.

[onyx dagger]

I told you to contact Customer Service In-Game, @unreal arch.

If you do see someone selling their account In-Game, Feel free to report them In-Game. @mortal shard

And if in this server, Report in #discord.

[mortal shard]

okay

[onyx dagger]

Alright then.

[delicate glacier]

Hello
Anyone can help me???
Today when I go to redemption store of bonus challenge....
& When I tried to redeem my uc...
Then a msg shows that....
Server is busy plz try again later...
Then I click øk for 2-3 times...
& After that
When I saw
My 6000+ bonus challenge points was already redeemed but I didn't get a single uc....
Now what can I do
So that I got my 600 uc or 6000 bonus points back!??
Plzz help me😭

[onyx dagger]

Firstly, @delicate glacier,
You should have waited patiently.
Second, Please contact Customer Service in-game about this.

[delicate glacier]

I've already complained about this in the customer service in-game...
But I didn't get any reply from there

[onyx dagger]

Wait patiently for their reply then.

[onyx dagger]

??

[delicate glacier]

See only 5 uc is there😭

[onyx dagger]

Please contact Customer Service in-game about this.
If you did contact them,
Wait patiently for their reply.

[delicate glacier]

@polar marsh plzz help 😭

I'm waiting from morning...
Still let's see what happened next...🥺

[onyx dagger]

Alright then.

[delicate glacier]

✌🏻

[carmine cargo]

I have a bluetooth headset with a built in mic, but pubg uses my iphone device mic for voice chat, instead of my headset mic. how can I use my headset mic for voice chat?
--> I was wondering if someone has an answer on this?

[night cloak]

If I update pubgm from official pubg website than this will come or not ? Because I have not updated.nd yea I'm indian

@onyx dagger

[unreal arch]

I'm creating a new pubg account anymone give me some uc plz my old account hack today

[onyx dagger]

You're already answered about that, @carmine cargo. Kindly check your mentions.

It will, @night cloak.
Its downloading the required files.

No. Kindly Refrain from doing that, @unreal arch.

[night cloak]

Hmm but in playstore not na ? If I update from anywhere or official website than it will come na ?

[onyx dagger]

If you download from Playstore, This wont come as you're downloading the complete game with all the required files.
But from Official website, It isnt.

[night cloak]

Ohh

Thanku sir/mam👍

[onyx dagger]

You're welcome!

[carmine cargo]

You're already answered about that, @carmine cargo. Kindly check your mentions.
@onyx dagger I checked and the only answer I can find is 'long press volume menu in control centre and see if you can switch mic'

On which I replied: 'In SETTINGS, AUDIO? I tried long pressing there, but nothing appears...''

--> could you help me out where exactly to find the mic switch?

[onyx dagger]

Since he hasn't replied, @carmine cargo, Wait for his reply.

[night cloak]

have a problem and I need your help, please.

[onyx dagger]

Yes? @night cloak
State your issue.

[night cloak]

‏Someone has hackt my Facebook account and I have recovered the 100/100 account but the problem is that he can enter my pupg account

Because he didn't check out from pupg account

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @night cloak.

[polar marsh]

@steep crystal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

But do you understand what I mean?

[onyx dagger]

Yes I do.

Did you try Unlinking? @night cloak

[night cloak]

No right he's waiting until I sleep.

[onyx dagger]

If you do have access to your game account, Unlink your Facebook account.

[night cloak]

I have

[onyx dagger]

Then, As I said,

Please contact Customer Service in-game about this as only they can help you with Account related issues, @night cloak.

[hearty zenith]

Hello, will I get banned for using VPN?

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @hearty zenith. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sacred veldt]

Hello i tried to redeem UC from bonus challenge but my points are cut but i didn't get UC

[hearty zenith]

Hello, will I get banned for using VPN?

[sacred veldt]

@hearty zenith yes

[thin halo]

@hearty zenith VPN is not recommended

[marsh kraken]

@sacred veldt you can't redeem things from bonus challenge bcoz it's been down in all region

[sacred veldt]

What about my points

[marsh kraken]

for further information pls contact in-game support@sacred veldt

[hearty zenith]

@thin halo I cant play the game without the vpn in my country,

[marsh kraken]

@hearty zenith which country do you belong to?

[hearty zenith]

Azerbaijan, there is a war going here so they restricted the internet, and social media too

[marsh kraken]

sorry that can't be helped

[slender copper]

Anyone here from PUBGM Support team?

[hearty zenith]

I can enter the lobby, but can’t enter the match without vpn

[marsh kraken]

@slender copper just ask the question straight away

[slender copper]

I Wanna report website that selling HACKS for PUBGM

[marsh kraken]

@slender copper pls wait sir untill someone replies

[sand path]

Report such websites in-game. @slender copper

[night cloak]

When will he get the game updated?

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[sand path]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation. @hearty zenith

[night cloak]

@merry sandal Plzz help me

[onyx dagger]

What is the issue? @night cloak

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@hearty zenith, VPN is not recommended, you can contact customer service in-game for further information.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[noble ether]

When is the next premium crate release

[marsh kraken]

@noble ether in around 7 to 8 days

[pearl notch]

Any idea when bonus challenge option back

[marsh kraken]

@pearl notch pls check pinned messages

[onyx dagger]

No ETA, @pearl notch.

[night cloak]

In the patch notes of 1.0 update infection mode will be available on October 23 but we've got it by today why?

[onyx dagger]

You just got it a bit earlier.@night cloak

[grim eagle]

Please help when i enter a match its not letting me in i have to restart and then i can not hear my team

[marsh kraken]

Please help when i enter a match its not letting me in i have to restart and then i can not hear my team
@grim eagle pls report this in #old

[onyx dagger]

Kindly create a detailed report in #old, @grim eagle. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

Also, I suggest you to repair the game in-game.

[night cloak]

@onyx dagger is there anyother update on 23 October?

[marsh kraken]

@night cloak not confirmed

if there is you will get the update in game

[low chasm]

When you lose merit does that mean in classic mode matches only? Or in all the different modes?

[night cloak]

@marsh kraken ok thankyou

[onyx dagger]

Dont know about it, @night cloak.
Keep an eye on #news.

[night cloak]

@onyx dagger thankyou.You are so helpful.Thankyou very much

[onyx dagger]

Classic matches, @low chasm.

[marsh kraken]

@low chasm only classic

[onyx dagger]

You're very Welcome! @night cloak

[low chasm]

Okay so Lost 20 merit points for killing a teammate but I play solo vs squad /duo so I don't understand how I was reported?

[marsh kraken]

@low chasm you sure you only played solo vs squads/duos

[low chasm]

My matching is always turned off@marsh kraken Ive always just played alone

[marsh kraken]

@low chasm It might be from previous games

[void wasp]

Will pubg unban in india??

[onyx dagger]

Dont know, @void wasp.
Wait for the Official news.

[near flare]

where to report hacker

they are doing live at discord

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @near flare. Additionally you can report them via http://cheater-report.pubgm.cc/.

[onyx dagger]

they are doing live at discord
Report them to Discord then. @near flare

[near flare]

look sir

discord link

[storm flume]

Please contact Discord's customer service for this matter, @near flare.

:white_small_square: https://dis.gd/contact
:white_small_square: [e-mail]

[polar marsh]

@craggy hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@silk hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stable mica]

Dear I'm mszElko has on Facebook Elvedin Basic id (5629899032) yesterday when I streamed pubg mobile someone broke into my profile and the link through his profile on google play games changed my picture and flag and I can no longer learn in my profile .. I would be very sorry to lose it because I invested a lot of money in it so I sincerely ask you to help me unlink the profile from that hacker and keep my profile only on Facebook as it was. Sincerely, mszElko

[night cloak]

@stable mica Please contact customer support

[stable mica]

where

@night cloak where?

[storm flume]

You can contact the customer service via the game settings, @stable mica. Refer to subpoint 5.3 in #faq for further instructions.

[wooden canopy]

help I exchanged a reward in a bonus challenge but the reward did not come to the game mail what to do I exchanged for 6 bonus challenge coupons 600 battle coins and for 100 uc for 1000 battle coins what to do I have no 1600 battle coins and no rewards

[stable mica]

ok i can still get into the account

[onyx dagger]

Please contact Customer service in-game about this, @wooden canopy.

[night cloak]

You can contact the customer service via the game settings, @wooden canopy Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

Try unlinking the hacked account then? @stable mica

[night cloak]

It won’t work every time the hacker logs in with account the timer resets

[onyx dagger]

Hmm. Then contacting Customer Service in-game is the only way.

[stable mica]

I have to wait 21 days, but the problem is that he can also break the connection, right?

[night cloak]

Yes, if he have access to your account he can do everything you can

Your only hope is customer support otherwise we can’t help you

[onyx dagger]

All you can do is to Wait patiently and Hope for the best, @stable mica.

[stable mica]

but I want this to be resolved before the expiration of 21 days but I have evidence that my account is just my pubg needs help

[night cloak]

Just contact customer support dude I understand your frustration

[stable mica]

@onyx dagger I doubt a friend

@night cloakI'll see now

[onyx dagger]

Only Customer Service in-game can help you out with Account related issues, @stable mica.
I suggest you to contact them as soon as possible.

[ivory bronze]

Hi mods

[celest shadow]

How may I be of assistance, @ivory bronze?

[stable mica]

@onyx dagger tnx bro

[onyx dagger]

You're welcome.

[night cloak]

I am facing problem in login via twitter

@night cloak, could you please explain the issue?

Wait

[polar marsh]

@brittle prism:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I got this msg when I tried to login via twitter

@night cloak I can't login via twitter, I don't know is the problem

@night cloak, what country are you located in?

[stable mica]

@polar marsh plis help me

Dear I'm mszElko has on Facebook Elvedin Basic id (5629899032) yesterday when I streamed pubg mobile someone broke into my profile and the link through his profile on google play games changed my picture and flag and I can no longer learn in my profile .. I would be very sorry to lose it because I invested a lot of money in it so I sincerely ask you to help me unlink the profile from that hacker and keep my profile only on Facebook as it was. Sincerely, mszElko
@stable mica

[night cloak]

@stable mica, can you still access your PUBG MOBILE account?

[stoic burrow]

@night cloak if u login in India then its not possible as it got banned in India

[stable mica]

@night cloak yes

[night cloak]

@stable mica, please contact in-game support and follow the steps listed below.

[storm flume]

You can contact the customer service via the game settings, @stable mica. Refer to subpoint 5.3 in #faq for further instructions.

[stable mica]

@night cloak tnx

@storm flume tnx

[night cloak]

You’re very welcome, good luck!

Ok thanks@stoic burrow

[stoic burrow]

@night cloak welcome dude

[patent garnet]

my id was frozen for 10 minutes due to some abnormalities and it showed me to update my emulator. I have already the updated version of emulator. My id is 5127009842

[storm flume]

You can now access #emulator-chat and #emulator-support, @patent garnet. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Please state your issue in #emulator-support.

[patent garnet]

I want to know why this come. I have everything normal in my gameloop emulator. I have the Gamelooop 7.1 beta version which is available on your official site gameloop.fun
I am so scared now and I am fearing to play pubg on gamelooop 7.1 beta
please provide me the reason and any solution if you have
please help, I did a lot of struggle to grow my id

[polar marsh]

@patent garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[twin depot]

Guys please I have a problem in PUBG that it says you have the newest version and you hav e to update how can I solve it

[storm flume]

You can contact the customer service via the game settings, @twin depot. Refer to subpoint 5.3 in #faq for further instructions.

[twin depot]

Guys please I have a problem in PUBG that it says you have the newest version and you hav e to update how can I solve it

How can I solve it

[polar marsh]

@zenith bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Hello, @twin depot! Please contact the customer service in this regard, remember to not share your account details or personal informations such as e-mails or passwords to third-parties. Your account security is your responsibility and you should keep it safe! Please refer to the subpoint 5.3 in #faq for further instructions.

[paper gorge]

Hello Piston

[celest shadow]

Hello!

[night cloak]

[paper gorge]

I tried bargaining for my friend but i accidentally bargained 120 UC for myself

I dont want the gernade

[twin depot]

@celest shadow there is no answer for my question

[celest shadow]

Okay I tried bargaining for my friend but then i accidentally bargained 120 UC for myself and I dont want to actually get the gerande
@paper gorge, your UC will not be deducted in the case where you are bargaining for yourself or for your friend. You have the option to actually purchase the skins, the 120 UC is the price you bargained for yourself. Do not worry.

[paper gorge]

Alright thanks I just wanted to make sure. Cause i wouldnt want to go out and buy another gift card

[twin depot]

@celest shadow please when will you solve this problem ☹️

[celest shadow]

You are welcome, @paper gorge!

Please refer to this, @twin depot:

#questions message

Can you DM me the YouTube link, @night cloak?

[lapis crystal]

Any gm. Can help me ?!!

[twin depot]

@celest shadow I went there there was no answer for my question please can u tell me when will this will get solved

[celest shadow]

How may I help you, @lapis crystal?

[lapis crystal]

@celest shadow my account was stolen

[twin depot]

@celest shadowi just wannna know when will this problem will be solved

Nothing more

[celest shadow]

Please be patient on the response as waiting times may vary, @twin depot. You may refer to subpoint 5.4 in #faq in this regard. In the meantime, you are advised to change your social media account passwords and enabling two-factor authentication is highly recommended.

Your PUBG MOBILE account, @lapis crystal?

[dense horizon]

Hi dear PUBG. I need your help.

[polar marsh]

@dense horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fleet widget]

Support me I am small contant creater

@celest shadow how to join contact creater

[celest shadow]

Self-promotions is not allowed here, @fleet widget.

[storm flume]

Please refer to subpoint 6.1 in #faq for further information, @fleet widget. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lapis crystal]

My account was stolen

I maked it buy my facebook only

And the thif stolen it and make block to my face book

But you can chek my ip. And vpn

[lapis crystal]

And i charge my account from my visa card

[pulsar carbon]

What i do in that glitch

[lapis crystal]

Any one can help me ?!

@everyone

[storm flume]

Hello, @pulsar carbon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

You should contact our customer service for further assistance in this regard, @lapis crystal, and the customer service of your social media and/or e-mail account in question. You may refer to subpoint 2.8 in #faq.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pulsar carbon]

Why is like that

[celest shadow]

Hello, @pulsar carbon! Please report this to #old. Remember to include a detailed description of the bug, screenshots as well as the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[fair isle]

sooo can someone explain why i have 2 of them?

[prime dagger]

@pulsar carbonthis is an edit..you edit it

[rare shore]

sooo can someone explain why i have 2 of them?
@fair isle you got one from login rewards and one in the mailbox so, it shows up as two of them now

[fair isle]

@fair isle you got one from login rewards and one in the mailbox so, it shows up as two of them now
@rare shore so its normal, right? like its not a one time thing that happened just to me?

[rare shore]

No it is the same with everyone who collected login rewards earlier no issue as such

[celest shadow]

@fair isle, that's normal and it is intended. Nothing to worry about!

[fair isle]

ight ty

[onyx dagger]

Feel free to report this in #old, @pulsar carbon, With a detailed description of the bug, this video, as well as the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[polar marsh]

@balmy horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Just switched from ipad to my phone (freshly installed the game and texture packs, set up my settings and started the match, got 4 or 5 kills and then got killed from the back) returned to the main menu and see that ive been put on a safety observation cause of some kind of a disruption?!?

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

The in game support is terrible and didnt help me at all

Please tag me once you respond to my issue

[sick shale]

We can't help with account issues

[night cloak]

but what am i supposed to do? I literally played 1 match on my phone and got safety observation for a month wtf

i want to grind for conq what do i need to do to get rid of it

[onyx dagger]

Contact Customer Service in-game about this.

[night cloak]

i did and all i get is i can select the questions and only check faq, how can i start a convo

[lime juniper]

Might maybe be tomorrow according to your own time zone, @night cloak, but will be today according to UTC +0.

[onyx dagger]

Type None of them helped when they give you an suggestion, And state your issue. @night cloak

[night cloak]

this is all i get, no matter what i click or do, i cant even talk to a normal person anymore

[hidden flint]

When will pubgmobile unban in india

[sick shale]

@night cloak Please try again and state your issue properly

[night cloak]

alright im gonna record it real quick

[onyx dagger]

Dont know, @hidden flint.
Wait patiently for the Official news.

[night cloak]

Premium crate release date?

[celest shadow]

No information but should be very soon, @night cloak!

[granite vale]

I lost my account can any one help me

My account was hacked since 20/8/2020

[night cloak]

@sick shale tried it and still got nothing, should i upload the video on youtube and send you link?@onyx dagger

[granite vale]

I contact the Customer service game

[sick shale]

@granite vale You have been answered for several times about this issue

[granite vale]

Yes but I don’t know what more to do to get my account back

[onyx dagger]

I think you should check out the faq as they say, @night cloak.

[sick shale]

@granite vale Follow the message, you can contact them again if it didn't help you

[granite vale]

I have been doing that since 20/8/2020

I what I need is to get my account back

All what i need is to get my account back

[sick shale]

You have access to your account from another social media account?

[granite vale]

Where can I find any one who works for pubg

??

[sick shale]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. @granite vale

[night cloak]

so is there no way i can get it back quicker?

[celest shadow]

Hello, @night cloak!

The system automatically identifies players who may be negatively influencing the match. As long as you follow the rules and maintain a fair gaming environment, the Safety Observation Period will be lifted quickly.

[sick shale]

If you have access to your account then contact customer and ask them to deactivate the hacked account, if you don't have access then refer to subpoint 2.8 in #faq
Please don't repeat same questions about this issue, @granite vale otherwise we'll consider it as spamming and trolling since it's not your first or second time.

[celest shadow]

As stated, as long as you follow the rules and maintain a fair gaming environment during the observation period, you should be absolutely fine, @night cloak.

This will not effect anything on your account whatsoever.

[granite vale]

I know that but you don’t know how I feel

[night cloak]

what even is the point of this? so i just will lose all my precious time by not even getting rewards

[granite vale]

I tried ever think that I know I contact the customer service as many time inside the game and I cannot get my account back and I don’t know what to do so I’m asking if anyone hears can help me that’s all thank you

[night cloak]

I tried ever think that I know I contact the customer service as many time inside the game and I cannot get my account back and I don’t know what to do so I’m asking if anyone hears can help me that’s all thank you
@granite vale theres no one here that can help you. sorry bro

[granite vale]

I really spend too much money in that account and it has been hard since 20 of August 2020

Hacked

[celest shadow]

You may try playing a couple of matches for now, @night cloak. Let us know if the Safety Observation Period is lifted from your account.

[granite vale]

Ok 👍

Sorry for all of you

[night cloak]

You may try playing a couple of matches for now, @night cloak. Let us know if the Safety Observation Period is lifted from your account.
@celest shadow alright ill contact u tomorrow

[celest shadow]

We are unable to assist you with account related issues here, @granite vale. We advise you to contact the in-game customer service and the customer service of your social media account in question.

[night cloak]

This glitch so annoying

[celest shadow]

Hello, @night cloak! You may report bugs in #old. Please include screenshot(s), video(s) and a detailed description of the bug as well as the following details when reporting:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[polar marsh]

@small elm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[empty hatch]

My profile pic in game is getting blurred it was working fine few days ago but then i switched my game account with my friend account and then again login to my account (throughGoogle play) and my in game pic got blurred then i switched to FB and my pic was again at good quality but then as i open my friend account and then my account again it get blurred too, now doesn't matter i use FB picture or google play both are blurred

No help?

[bitter bane]

Hi i have a problem

[jade harbor]

Is there a possibility that rp gifting system will come back?

[slender wharf]

@empty hatch The game will change the resolution of your profile picture to fit the games needs, similar to what discord does. The app will change quality of a profile picture.

[storm flume]

You can contact the customer service via the game settings, @bitter bane. Refer to subpoint 5.3 in #faq for further instructions.

[bitter bane]

I want a solution to this problem, and when I talk to support in the game, they don't give me any useful solution

[slender wharf]

@jade harbor No news on that yet, if there is any news it will be posted in #news

@bitter bane We unfortunately can't help with this issue, you may contact them again to see if there is a solution.

[bitter bane]

I spoke to them four times and every time they told me the same useless solutions

[empty hatch]

@slender wharf it used to be perfect few days ago and also i tried changing the pic, and every pic is getting blurred also my friend pic whose account i opened also got blurred

[simple cairn]

I lose merit when my friend kill teammate

Help

[sonic dew]

Is there any limitations for synergy level increasing per day ?

[simple cairn]

PLSS HELLO

[night cloak]

@sonic dew Yes.

[sonic dew]

How much limitation each day ? Approximately

@night cloak

[slender wharf]

It's 35 synergy points per day, @sonic dew.

@simple cairn Please contact customer service.

[sonic dew]

Thank you 😊 @slender wharf

[simple cairn]

@slender wharf it’s a bit

[slender wharf]

You're welcome.

@empty hatch You can try to clear the cache and see if that helps.

[simple cairn]

Bot

[slender wharf]

@simple cairn do you have proof that your friend killed you and you lost points?

[simple cairn]

@slender wharf My friend killed some teammate and I lose points idk how to prove that

😭

And it was in payload

[slender wharf]

If it was your friend the game might have taken the points away from you since you were in a party with him.

[simple cairn]

But I didn’t do anything

[crisp pine]

I have an 120hz phone but i dont have 90 fps,can anyone help me fix?

[slender wharf]

I mean, if you can get into contact with customer service they might be able to help, however this server can't help with giving merit back.

@crisp pine The game is only supporting 90 fps for some devices.

[simple cairn]

The customer support is a bot

[crisp pine]

I thought only in 90hz to 120hz phones?

[fierce night]

Hello
GOLDEN AUTUMN CUP is it phone ipads and mobile or only mobile ?

please answer it 3rd time asking

[slender wharf]

No, only certain devices the game supports 90 fps for, at the moment. Any news we get regarding that will be in #news.

@fierce night Do you have a screenshot of the event?

[simple cairn]

@slender wharf how long does it take for customer support to rely?

Reply

[slender wharf]

@simple cairn There is unfortunately not much I can do regarding the customer service. It can take up to 90 days max for a reply, most people get a reply within 5-7 days.

[simple cairn]

Bruhhhh

I can get to 60 merit in like 2 days

100 to 70 then 10

[slender wharf]

@fierce night You may ask about that in the MENA server, you can find the mena server in #735483472432594994 under subpoint 3.1

@simple cairn It depends on the issue and how many tickets they have at the moment for support. It could easily take the next couple hours for a reply or maybe a week.

[simple cairn]

Ok

[empty hatch]

@slender wharf i tried clearing cache and also tried repairing pubg client but its still blur

[polar marsh]

@grave stream:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[split rivet]

5987533884
Can you please report this hacker if some send me picture that this guy banned he take royal pass

[unique horizon]

My Facebook account has been hacked and I was able to recover it, but I cannot currently access it because the person visited it via the e-mail that was linked by me inside the game and this message appears to me when I enter through Facebook

This message that appears when I log in through Facebook

[storm flume]

You can contact the customer service via the game settings, @unique horizon. Refer to subpoint 5.3 in #faq for further instructions.

Hello, @split rivet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[unique horizon]

I have another account and have lost access to the email associated with the game and want to change the email and I have all proof of account ownership.

[storm flume]

You can contact the customer service via the game settings, @unique horizon. Refer to subpoint 5.3 in #faq for further instructions.

[mental narwhal]

When PubgM Bonus Challenge Come

When PubgM Bonus Challenge Will Come

[storm flume]

Please refer to this channel's pinned messages for further information, @mental narwhal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[mental narwhal]

@Machete 2.0 Ok Sir😊😊

@mechete 2.0 ok i will remove my simbole

Name simbole

@Mechete 2.0 Ok Iam Changed My Name

When PubgM Bonus Challange Will Come

[sick shale]

@mental narwhal https://cdn.discordapp.com/attachments/675100185994723339/753596191593332796/20200910_154111.jpg

[mental narwhal]

Ok Thank You

Ok Thank You Sir

Ok Sir But Please Solve The Issu Early All Of Us Pubg Soldiers Waiting For PubgM Bonus Challenge

[storm flume]

Please do not use languages other than English, @daring moth. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@daring moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[supple ember]

I am getting this pop up when I open my game and someone else is using my account..

Help needed!!!!!!💯

Helllooooo????

[storm flume]

You can contact the customer service via the game settings, @supple ember. Refer to subpoint 5.3 in #faq for further instructions.

[kindred flame]

Hey can I get my messages from message board back

One of my friend deleted it

[night cloak]

@kindred flame, what messages are you referring too?

[kindred flame]

When people send cars or planes they also leave messages and it shown on the message board

[warm dove]

Is premium crate available?

[night cloak]

@warm dove, no it is not.

[sick shale]

Hey can I get my messages from message board back
@kindred flame The 20 most recent messages are displayed.

[vapid rune]

There is a very high ping issue in the Asia server which leads to high lag and eventually leads to loss of points plzz fix this

[kindred flame]

No, the deleted ones can i get those back

[sick shale]

@kindred flame It's not possible to delete messages afaik

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Im in a lobby with cheaters lmaooo he/she haven't been b*nned since season 12.

Cheaters bruh - Unepic

@vapid rune, please report this via #old.

@night cloak, playing with him will result in a ban when he is banned.

I do not I do not click on ready his headshot percentage is 40% lmao

I found him my friend invited me and say the person was a cheater

Okay. please report him.

But here's their ID, please rare submit at #cheater-reports
ID: 5565484353
ID: 5338061662

I reported them and I hope they will get ba*nned soon

That channel is currently closed when it reopens you can report them with server level 10 of course.

Pog

May i know what happened to my suit, or how can i fix it?

1 is boy 1 is girl

Not that

Oh the blank, could you relog your pubg?

I did

#old It should be a bug.

[shut dagger]

Hllo

[night cloak]

Hi @shut dagger How can we help you?

[shut dagger]

Hacker killed me

4 times

[night cloak]

Report him, that's the most efficient way.

[shut dagger]

He is on top of squad

[storm flume]

Hello, @shut dagger!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Yes, @reef crown?

Uh... no trolling please.

[copper flower]

I need help.
I redeemed battle voucher from bonus challenge but didn't got my UC in mail and also battle point decreased.
Please tell me what to do.

[night cloak]

@copper flower, please contact in game support for account related issues, I’m highly certain bonus challenge was removed due to this issue while they fix it.

[copper flower]

@night cloak ok

[thin girder]

@night cloak i have a question

[night cloak]

Go ahead.

[thin girder]

what does an ace mean

[night cloak]

Ace is the ranking in pubg?

[thin girder]

and how can i get the #1 / 100 tag

[night cloak]

Search for cakes in some places like Villa, Dino Park, military base etc. Just eat the cake , you will get full healing power and after eating 6 different cakes, you will get 1/100 title.

But I think it's not available now, during anniversary it will be available I think.

[thin girder]

o

[night cloak]

So each year once meaning only during their anniversarry.

@thin girder, it was a birthday event that is no longer available.

[thin girder]

what’s the easiest tag to get

[night cloak]

@thin girder For me it's the partner.

[thin girder]

wut you do

[night cloak]

Play with your friends to get synergy.

[thin girder]

@night cloak how much synergy

[night cloak]

1000

[thin girder]

lol

bruh

what’s the second easiest then lmao

[night cloak]

Please head to #pubg-mobile

[thin girder]

😦

[polar marsh]

@frigid turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ripe estuary]

cuz u might have use hacks or smthing like that or smthing else

[night cloak]

What?

[gusty thorn]

everytime I land in in livik the server freezes for me. all the player's are freezed then after a few second I am dead cause someone was shooting me and I couldn't tell

[night cloak]

@gusty thorn, do you have a short video clip?

[gusty thorn]

no

[ripe estuary]

@gusty thorn yes this happens to ppl who play pubg in india

[night cloak]

Please try get one so we can see the issue.

[ripe estuary]

or it is cuz of ur internet or smthing else

[gusty thorn]

it happened three times today. it's really bad cause I play in hot drop

[night cloak]

Please try get one so we can see the issue.

[ripe estuary]

oh and ur rank goes 200 minus right

[gusty thorn]

64ms is good right?

yup

[ripe estuary]

@night cloak wher do u live

@gusty thorn yes it is fine 20 and 40 is op

[gritty glade]

@night cloak

[versed ether]

Sir I am from US I redeemed 1000 bonus challenge points for 100 uc recently my points were detected but uc wasn't sent into my account. It was a day ago from now.

[gritty glade]

Sir I am from US I redeemed 1000 bonus challenge points for 100 uc recently my points were detected but uc wasn't sent into my account. It was a day ago from now.
@versed ether

Same issue.
But check the support team reply me

[versed ether]

What did they say??

@gritty glade what did they say??

[gritty glade]

Check the ss

[versed ether]

Hope they throw light in here soon.

[onyx dagger]

Well, They're saying that you'll be getting your UC, after the verification, @versed ether.
And yes, you need to patiently Wait.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wheat lake]

I just spend my battle coin to redeem uc but I didn't received please fix

[storm flume]

You can contact the customer service via the game settings, @wheat lake. Refer to subpoint 5.3 in #faq for further instructions.

[wheat lake]

But customer service did not answer they ask email.i gave and then they didn't reply

[merry sandal]

Please be patient. Replies will take time.

[wheat lake]

Ok 👍

[proven citrus]

So who is it that's gonna help me get an account here mine was hacked help la

[storm flume]

You can contact the customer service via the game settings, @proven citrus. Refer to subpoint 5.3 in #faq for further instructions.

[twilit lynx]

Battle points deducted but rewards not received please help me

[proven citrus]

I tried@storm flume nothing works

[wheat lake]

Nitro same here bro

How much did you spend

[clear spindle]

Wait for a few days @twilit lynx and contact Ingame customer service.

[twilit lynx]

Nearly 9000 points😩

[wheat lake]

For me

[clear spindle]

Only in-game customer service could help you with account related issues, @proven citrus.

Use #pubg-mobile @wheat lake.

[wheat lake]

I just spend my battle coin to redeem uc but I didn't received please fix

[clear spindle]

Wait for a few days and contact In-game customer service.

[celest shadow]

You should contact our customer service for further assistance in this regard, @proven citrus, and the customer service of your social media and/or e-mail account in question.

[wheat lake]

Will it work

[clear spindle]

Yes.

[wheat lake]

Thanks you

[proven citrus]

Bruh bruh I did

[clear spindle]

Ok...

[proven citrus]

It doesn't work😐

[clear spindle]

What are the login methods and which one got hacked ??

[proven citrus]

Google games @clear spindle

[clear spindle]

Then you need to contact Google first.

[proven citrus]

Forget I asked once again nothing works thanks for your service

[clear spindle]

[pulsar tide]

What's wrong with server asia rn? I play with wifi connection and the line still showing red

[storm flume]

Please refer to this channel's pinned messages for further information, @pulsar tide:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@vagrant forum Respond to @pulsar tide I do not have the permission to send link.

[vagrant forum]

It's fine for me, @pulsar tide. Try using a different network connection maybe.

[night cloak]

[modern swan]

Is there any news about when bonus challenge is coming?😑

[clear spindle]

https://media.discordapp.net/attachments/675100185994723339/753596191593332796/20200910_154111.jpg?width=400&height=200

[twilit lynx]

Please help me
I spend my battle points and the points deducted but not received reward. i redeem UC

[normal fulcrum]

You redeemed UC with battle points? Not possible @twilit lynx

There's no such redeem available in-game

[twilit lynx]

@normal fulcrum i mean i spent battle points in bonus challenge to get
UC

[normal fulcrum]

Those are not battle points. And Bonus challenge is not available as of now. For more information, feel free to contact in-game customer support

[storm flume]

You can contact the customer service via the game settings, @twilit lynx. Refer to subpoint 5.3 in #faq for further instructions.

[trim obsidian]

My team entry emote is working

[twilit lynx]

@normal fulcrum i contacted customer support but no reply. Also i sent my id, screen shots but no response

[normal fulcrum]

You won't get a response instantly. Wait for few days. It takes time for them to check the report and verify thinga @twilit lynx

[night cloak]

You redeemed UC with battle points? Not possible @twilit lynx
@normal fulcrum Are you sure?

[night cloak]

@twilit lynx check the mail

[normal fulcrum]

@normal fulcrum Are you sure?
@night cloak You redeem UC with Battle Coins, not Battle Points. BP redeem is available only after subscribing to Prime or Prime Plus

[night cloak]

You know he was talking about battle coins

[normal fulcrum]

Did you read my further response @night cloak? And btw, try not to interfere next time, specially in support channel

[night cloak]

Invite button not coming

[twilit lynx]

@night cloak i checked no mails

[normal fulcrum]

@night cloak Have you tried client repair?

[night cloak]

@normal fulcrum after restating game I got it again

I don't see any msgs of yours where you ask him if he's talking about battle coins and not battle points

[normal fulcrum]

@twilit lynx I told you to contact customer support in-game. We cannot help you for any in-game item deduction

I don't see any msgs of yours where you ask him if he's talking about battle coins and not battle points
@night cloak Did you see me write not to interfere?

[night cloak]

And if you don't want anyone to msg here just keep it for staff

[marsh kraken]

Those are not battle points. And Bonus challenge is not available as of now. For more information, feel free to contact in-game customer support
@night cloak

[twilit lynx]

@night cloak Yes

[night cloak]

When premium crates will be available

[marsh kraken]

@night cloak in around 7 to 8 days

[normal fulcrum]

@night cloak And just an FYI

If you want to provide support, feel free to do it. Just don't interfere if a staff is available to reply @night cloak

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[twilit lynx]

Sorry sorry sorry not battle points i am talking about battle coins in bonus challenge sorry

[normal fulcrum]

@twilit lynx We understood. The reply remains the same. Contact in-game customer support

[night cloak]

Sorry my bad. Didn't see your msg that you sent after that.

[normal fulcrum]

No issues. Can happen with everyone

[twilit lynx]

@night cloak that was my mistake

[night cloak]

Those are not battle points. And Bonus challenge is not available as of now. For more information, feel free to contact in-game customer support
@normal fulcrum and FYI Bonus challenge is available for a lot of people

@night cloak what about pubg unban in india?

[marsh kraken]

@night cloak it has been taken down world wide

[night cloak]

Even some of your staff members have it

[twilit lynx]

@normal fulcrum i contacted customer care but not helpful

[marsh kraken]

but you can't remdeem anything

[normal fulcrum]

Bonus challenge is India Bonus Challenge which was launched specifically for Indian Region @night cloak. As of now, Bonus challenge is not available anywhere

[night cloak]

@normal fulcrum they changed it a long time ago

It's not India bonus challenge anymore

[twilit lynx]

@normal fulcrum No reply from customer support

[night cloak]

Available in a lot of regions now

@clear spindle what about pubg unban in india?

[marsh kraken]

@night cloak refer the message rock47 sent

[normal fulcrum]

@twilit lynx You have to wait for it. As I said before, it takes time to verify things. Have patience

[onyx dagger]

Dont know about it, @night cloak.
Kindly wait for the Official news.

[night cloak]

It's available to atleast some users in Israel right as of now

[marsh kraken]

@night cloak Sir, it is available but the problem is that you can't redeem anything

[somber solstice]

@twilit lynx as has been said repeatedly, wait a few days for a response. With hundreds of millions of players worldwide, they get quite a few support emails. As they're humans reviewing them(even if they use a bot to respond to you), it will take some time for a response to come.

[twilit lynx]

@somber solstice okay

@normal fulcrum thank for your support 🥰

[marsh kraken]

@restive jackal pls move to #chat

[fallen anvil]

Is there sound problem or is just me?

[onyx dagger]

Can you please state your issue more briefly? @fallen anvil

[fallen anvil]

I cant hear anything

Yoitube and other things work well

[onyx dagger]

Can you try restarting the game?

[celest shadow]

Are you on iOS, @fallen anvil?

[fallen anvil]

No im on xiaomi mia3

[vagrant onyx]

@fallen anvil if did not work use dns for now
maybe you played in other location or place might block the voice chat in there side
you can find dns in #faq 4.5

[fallen anvil]

Dowsnt work even in kr version even in global

[celest shadow]

Can you check your audio settings and if possible, can you reproduce the issue with a screen recording?

[night cloak]

Hello

[trim obsidian]

Does anyone know why my team entry effect not working??

[vagrant onyx]

Hello
@night cloak hey what the issue ?

[onyx dagger]

Which tier were you in the last season? @trim obsidian

[trim obsidian]

Crown

Now i reached conqueror so i want my team effect working before next season

[vagrant onyx]

Crown
@trim obsidian you receive the name tag of s14 ?

[onyx dagger]

Well, Did you ask your friends if the team entry effect is working?
In most cases, you can see it by yourself.

[night cloak]

@vagrant onyx I redeemed 100 uc from bonous challenge and it didn't come in my mail what I need to do plz help

[vagrant forum]

Please contact the in-game customer service, @night cloak.

[fallen anvil]

Even my enemy today looks like cant hear.
Going behind them just from footsteps

[trim obsidian]

@onyx dagger i have season 12,13 ace

[vagrant onyx]

@night cloak maybe try to contact customer service #faq 5.3

[celest shadow]

Can you try switching your SFX quality to High, @fallen anvil?

[fallen anvil]

Ok i will try

[trim obsidian]

Well, Did you ask your friends if the team entry effect is working?
In most cases, you can see it by yourself.
@onyx dagger i ask them they said its not working

[celest shadow]

All right.

[night cloak]

What I need to do

[vagrant forum]

Team effects work according to your rank in the previous season, @trim obsidian. Can you share a clip of the issue?

[trim obsidian]

Team effects work according to your rank in the previous season, @trim obsidian. Can you share a clip of the issue?
@vagrant forum yea sure

[vagrant onyx]

@trim obsidian make sure you equip the name tag crown of s14

[marsh kraken]

@trim obsidian make sure you equip the name tag crown of s14
@vagrant onyx that's not the case

[trim obsidian]

Team effects work according to your rank in the previous season, @trim obsidian. Can you share a clip of the issue?
@vagrant forum they showing me that i was on diamond ad in season they showing me i was on crown but i have a season 13 ace tag

[vagrant onyx]

@marsh kraken I know , just for as prove that he is crown in s14

[marsh kraken]

@vagrant onyx ohh

[trim obsidian]

Lemme share video

[marsh kraken]

@trim obsidian can you share your UID

[night cloak]

Might maybe be tomorrow according to your own time zone, @night cloak, but will be today according to UTC +0.
@lime juniper Thank you. I already saw the results yesterday from Taiwanese Instagram handle. 🙂

[onyx dagger]

By the way, Team effect would last for only one season. Which means if you're ace in S13, You wont get the ace Team Effect in S15.

[analog juniper]

@onyx dagger how to check twitter UID

[marsh kraken]

@analog juniper can you state your issue briefly

[analog juniper]

@marsh kraken someone scam my account

[night cloak]

@vagrant onyx I redeemed 100 uc from bonous challenge and it didn't come in my mail what I need to do plz help
@night cloak same bro, I have the recording too

[marsh kraken]

@analog juniper is it related to PUBGM?

[onyx dagger]

Please ask this to Twitter support, @analog juniper.

This is a support channel for PUBG Mobile.

[analog juniper]

yes i access my pubgM with twitter and someone use my email to play@marsh kraken

[marsh kraken]

@onyx dagger will assist you with this

[trim obsidian]

@trim obsidian can you share your UID
@marsh kraken 5641475535

[marsh kraken]

@trim obsidian sir pls wait for 5 mins

[trim obsidian]

Ok sir> @trim obsidian sir pls wait for 5 mins
@marsh kraken

[onyx dagger]

Please contact Customer service in-game about this as only they can help you with account related issues, @analog juniper.

Also, About the Twitter UID, Feel free to ask in Twitter support. Or I think you can check their FAQs for this.

[analog juniper]

@onyx dagger valorant player?

[onyx dagger]

Yes and Kindly do not go Off-Topic. Feel free to ping me in #chat to chat. @analog juniper

[trim obsidian]

Look entry emote not working.

[night cloak]

When will pubg fix bonous challenge bug

[marsh kraken]

@trim obsidian its not working because you were on Diamond tier last season

[onyx dagger]

Dont know, @night cloak.
Soon, Hopefully.

[marsh kraken]

and the effect only stays for 1 season

[onyx dagger]

By the way, Team effect would last for only one season. Which means if you're ace in S13, You wont get the ace Team Effect in S15.

[trim obsidian]

@trim obsidian its not working because you were on Diamond tier last season
@marsh kraken > and the effect only stays for 1 season
@marsh kraken that means my next season conqueror will work.?

[onyx dagger]

Read it completely @marsh kraken

[marsh kraken]

@trim obsidian yes sir

@onyx dagger sorry my bad

[night cloak]

@onyx dagger I redeemed 100 uc and I don't get it

[trim obsidian]

@trim obsidian yes sir
@marsh kraken ok sir thank you for sorting out.

[clear spindle]

You have been answered multiple times, @night cloak Move to a Discussion channel.

[onyx dagger]

If you reach conqueror this season, You will get the conqueror team effect in the next season. @trim obsidian

[night cloak]

@clear spindle where is it

[clear spindle]

#chat or #pubg-mobile

[trim obsidian]

If you reach conqueror this season, You will get the conqueror team effect in the next season. @trim obsidian
@onyx dagger im already on conqueror tier bro. I know i will get it next year bro. Thank you for helping bro

[onyx dagger]

You're welcome.

[trim obsidian]

Bro there are a lot of hackers. I usually get 15 hackers in my lobby.

[storm flume]

Hello, @trim obsidian!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[trim obsidian]

Bro i reported many player but only one of them got banned

[clear spindle]

They'll get banned when the team review the reports.

patience.

[trim obsidian]

Yea. Today i got killed with one bullet of akm. 🤣

[clear spindle]

Nice.

:(

[trim obsidian]

Got 40 minus on conquror

[marsh kraken]

@trim obsidian you may now move to #chat or #pubg-mobile

[clear spindle]

Refer the bot message.

[trim obsidian]

Oh ok bro> @trim obsidian you may now move to #chat or #pubg-mobile
@marsh kraken

[polar marsh]

@thorn flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[snow patio]

HALP

[onyx dagger]

Yes? @snow patio

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @snow patio. Remember to read through #faq before asking questions in the support channels.

[snow patio]

alo

[night cloak]

State your issue please.

[snow patio]

ok

so i play pubg and there is a bug i gess in game which will happen in gun game mode

[storm flume]

Hello, @snow patio!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[snow patio]

@storm flume i did that like 10 days ago

[night cloak]

Then you may wait patiently for the issue to be solved unfortunately we cannot fix bugs, reporting it via #old will make the team aware of the issue to be investigated and patched.

[snow patio]

so what elese i have to do can u say @night cloak

[night cloak]

Wait patiently. there’s nothing more you can do for the time being.

[snow patio]

@night cloak ok thank so much

[night cloak]

You’re very welcome, wish you the best!

[snow patio]

yeah thank you ma friend

[somber solstice]

To be clear, what exactly is the bug? It's true that we can't fix it, but maybe we can suggest ways to work around it while waiting for the fix. If you're concerned that the bug can be abused if exact details are publicly posted, you may dm an available staff member.

[night cloak]

I'm getting high ping from last two days. Is there any solution for ping problem.

@night cloak, is your wifi stable?

@night cloak yes.. my internet connection has 20 mbps speed

That’s very slow.

Try a different internet connection that’s faster.

But my friends getting with the same wifi and 40 ms

For me only it's coming around 250

Same location?

@night cloak me and my friends are using same wifi

Are you playing the same servers?

@night cloak yes... I'm playing with my friends in same team but still they are getting 40 ms for me only above 250 ms coming. And when enemies come near reconnect popup will show.

@night cloak, can you please repair your game? Also suggested you changing your DNS.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

How to change DNS settings. Can you please suggest me

Refer to the message by, @storm flume.

[night cloak]

Yes? @chrome cape.

[storm flume]

Please do not use languages other than English, @brave karma. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[chrome cape]

This message is not for you to open the account, but for you to understand my problem, I am a person who only pays a lot of money in the game. It does not matter to me to attach a rating or strong play I just pay and buy clothes on 10/14 of this month my Facebook account was hacked and the hacker entered and I was not I know until I woke up from my sleep and knew all the problem. When I logged in via GAMIL mail, I entered through it, because the hacker did not know the private GAMIL, Fini Hwa only hacked Facebook, but I have other means that he cannot enter through it. I entered through mail and a message appeared for me to photograph it for you

[polar marsh]

@brave karma:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chrome cape]

This is the history of the reporter as soon as the hacker broke my account

[night cloak]

Can you access your account via something else that is not the email login feature, @chrome cape?

[chrome cape]

@night cloak Yes I have gmail

[night cloak]

Can you access your account via something else that is not the email login feature, @chrome cape?
@night cloak

[chrome cape]

@night cloak The person entered via Facebook and upgraded the version of the game

[storm flume]

You can contact the customer service via the game settings, @chrome cape. Refer to subpoint 5.3 in #faq for further instructions.

[subtle mulch]

Infaction mode related achievement?

[chrome cape]

@night cloak Yes, I have mail and gmail.

[night cloak]

Please contact in-game support for account related issues unfortunately we cannot help with these.

@subtle mulch, you want to know the achievements for infection mode?

[chrome cape]

@night cloak How's he reporting?

[subtle mulch]

@night cloak yes

[night cloak]

What do you mean he’s reporting, @chrome cape?

[chrome cape]

@night cloak I mean, how do I send the problem?

[storm flume]

You can contact the customer service via the game settings, @chrome cape. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Explain your issue there.

[chrome cape]

You can't write.

[subtle mulch]

Infection mode related achievements name?

[night cloak]

Scroll until you see subpoint 5.3.

@subtle mulch, 2 minutes please sorry for the wait.

[austere jackal]

when bonus challenge come Bangladesh region? Please, don't answer coming soon.
I want a base time not perfect date.

[signal summit]

I have a suggestion
Each investigator brings a large number of judgments
Be honored by having the detective hashtag. Also, when it reports any suspicious activity, it is verified as soon as possible.

I hope this feature will be added to investigators who obtain a large number of correct judgments

[night cloak]

@subtle mulch, there’s a few.

@austere jackal, no information regarding bonus challenge sorry.

@signal summit, you may submit suggestions via #old.

@chrome cape

[austere jackal]

@night cloak where i get this type of support?

[chrome cape]

@YouTube・Viasy#1234 I didn't understand. Please write to translate.

[night cloak]

@austere jackal, there’s no information regarding bonus challenge.

We are english support sorry, @chrome cape you may join PUBG MOBILE MENA via #735483472432594994 subpoint 3.1, or translate it for yourself.

[chrome cape]

@night cloak I mean, what's written in a picture, I just want to translate it.

[night cloak]

> We are english support sorry, @chrome cape you may join PUBG MOBILE MENA via #735483472432594994 subpoint 3.1, or translate it for yourself.

[storm flume]

Please do not use languages other than English, @signal summit. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[chrome cape]

@night cloak I'll give you a help.2000$ I don't want to buy another account. Think about the topic if it suits you to write to me privately

[night cloak]

I don’t need to be bribed, you may contact in game support for your issue that’s the only help we can provide.

English.

I’m trying to help in arabic language what’s wrong?@night cloak

This is a server for English only you may DM the user if they’d like your help.

[polar marsh]

@stiff sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chrome cape]

@night cloak It's not a bribe. If I tell you, open my account. That's it.BribeBut I just want to help him send the problem.

[night cloak]

We cannot help with account related issues, please refrain from repeating yourself again. You’ve been advised clearly multiple times now.

It’s okay

Then how we could find arabic server?

[subtle mulch]

@night cloak A step too far not a infection mode achievement

[night cloak]

@night cloak, via #735483472432594994, subpoint 3.1.

Infection mode related achievements name?
This is what I’ve showed you?

[subtle mulch]

Evil survivor is a infection mode achievement

@night cloak you show the 4 achievements,
3 achievements infection mode related

[sand path]

yep.

[heavy vortex]

1st one isn't

[sand path]

yep.

[floral moon]

3 times i contacted to CS, 1 month completed but still no any action taken by PUBGM CS...

[night cloak]

These four are.

[onyx dagger]

As they said it may take some time, @floral moon, Kindly Wait. They will get back to you as soon as possible, Hopefully.

[floral moon]

@onyx dagger but they said account will be unlinked in 30days

[chrome cape]

@night cloak I'm asking you a question, but I want an honest answer.

[onyx dagger]

Feel free to send them a remainder message. @floral moon

Be advised that The Staff of this Discord Server are in no way affiliated with Tencent, @chrome cape.

[floral moon]

@onyx dagger 3 times done

[onyx dagger]

The only way to get your account back, Is to contact Customer Service in-game.

Well, Wait. That's the only way, @floral moon.

[chrome cape]

@onyx dagger And who are the tencent

[onyx dagger]

Or let's say, PUBG Mobile.

[chrome cape]

@onyx dagger Who are the employees who work tencent and where do I find them?

[onyx dagger]

In-game Customer Service. @chrome cape
You can contact them via In-Game settings.

[turbid jewel]

So, is it normal for matchmaking to take 5+ minutes? New player.

[obtuse fox]

Hacker killed me i want to report

[storm flume]

Hello, @obtuse fox!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[onyx dagger]

Matchmaking takes longer when you have lesser players to play in a Mode, @turbid jewel.
Try changing the map.

[turbid jewel]

Which maps are most popular on Mobile; came off of PC because my machine just can't play PC PUBG at 60 FPS anymore >_> So I figured I'd give Mobile a shot, at this time of day, what mode/map do you recommend playing?

[onyx dagger]

All maps are great actually, @turbid jewel.
Sanhok and Livik is a small map so the matches end faster, Etc.

[night cloak]

Livik

[turbid jewel]

So I see Team 4/4 here, does this mean I'm matched, and something just isn't loading or no?

[sand path]

You need to restart sometimes.

[fossil hornet]

probably you already found the team but not found the match yet

[reef fulcrum]

How do I disable my companion

[sharp onyx]

Try selecting only one map instead of mulitple

[turbid jewel]

Surprised Miramar is locked behind 5 levels of progress. :/

[sharp onyx]

@reef fulcrum settings > general, then scroll all the way down

[sand path]

You can get 5 levels by playing a couple of Erangels easily. @turbid jewel

[turbid jewel]

Just for clarification, most people here play on an emulator or on an actual phone?

[sand path]

Phone.

[storm flume]

You can now access #emulator-chat and #emulator-support, @turbid jewel. Revert this at any time by sending .emulator in #481204134859505684.

[sand path]

Just gave you access to the emulator chats.

[turbid jewel]

Probably why I can't find a match

[sand path]

Well. Try Asia or Europe. NA is kinda not into emulators as far as I know.

[turbid jewel]

So a way to change servers? Glad to see that's still in Mobile, they took it out of PC edition; I suppose that's in the settings somewhere?

[sand path]

Yeah. There is. Let me get detailed set of steps.

[thin halo]

@obtuse fox Nope. You cannot recover your tier points.

[sand path]

Just click here and pick. @turbid jewel

Top right...

Not the cross xP

[obtuse fox]

@thin halo why

[turbid jewel]

Aye, thanks

[sand path]

Emulator has a couple of minutes of waiting, if you're on mobile it doesn't even take 5 seconds as the lobbies are separated for Emulator and Mobile devices.

[obtuse fox]

@thin halo are you a bot?

[sand path]

No. @obtuse fox

The answer to your question is yes.

Though it is not manually done. The system will detect and restore points automatically. This usually happens when you receive a mail about the suspension. You cannot request for it.

@obtuse fox ^

[obtuse fox]

❤

[reef fulcrum]

@sharp onyx not working I still see it

[sand path]

You will see it in lobby. Not in match.

[sharp onyx]

@reef fulcrum can you send screenshot of the settings please

[polar marsh]

@worn bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@radiant flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@golden spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raw patrol]

Why do vehicles explode when they're upside down?

[sonic portal]

am not emulator player

[onyx dagger]

They dont usually explode... @raw patrol
About the buggy?

[raw patrol]

I always experience that btw

Oh yeah, the buggy

[sonic portal]

@polar marsh

[onyx dagger]

If about Buggy, they do. But others like Dacia, And UAZ, Usually dont.

What is the issue? @sonic portal

[raw patrol]

Still confused by that issue since 2 years ago

[sonic portal]

look at my profile it shows emulator

[onyx dagger]

Type .Emulator in #481204134859505684 to remove the role. @sonic portal

Feel free to share your Thoughts in #old, @raw patrol.

[raw patrol]

Ok

[onyx dagger]

Alright.

[raw patrol]

wait, lemme eat my huge snack first

[night cloak]

Plsss fixxx

4days

It's enough, fix it now, otherwise I will have to delete the game

please help me

[alpine flower]

yo some pubgm accounts have no profile picture right?
how can i do that?

[strange spruce]

@night cloak Did u ever used gfx tool?

[storm flume]

Use of unauthorized third-party software or methods, @strange spruce, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

plwase help me

[strange spruce]

@night cloak Click on your profile then edit and then Avatar

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@bleak plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sour walrus]

@polar marsh

Please concentrate in Mobile Hackers

[subtle mulch]

Infection mode last date?

[onyx dagger]

There is an option to not have any avatar, @alpine flower.

Dont know, @subtle mulch.

If you do find any cheaters on your game, Kindly report them. @sour walrus

[subtle mulch]

@onyx dagger it's a event mode

[onyx dagger]

If you have already reported this in #old, Then hopefully, the team will look into it, @night cloak.
Meanwhile, try repairing your game in-game.

I know. @subtle mulch

[subtle mulch]

Hey supporting team,
Some people use the invisible trick.
Location erangel school class room underground.
Find the glitch, immediately solve the problem!
We need fair game play!

[onyx dagger]

Feel free to report this in #old, with a Screenshot proof. @subtle mulch

[night cloak]

when will arrive premium create?

[onyx dagger]

No ETA. @night cloak

[somber ivy]

Asus rog2 90 fps update

[onyx dagger]

? @somber ivy

[marsh kraken]

@somber ivy how can we help you?

[night cloak]

No ETA. @night cloak
@onyx dagger What is the meaning of ETA?

[onyx dagger]

Estimated Time of Arrival @night cloak

[somber ivy]

90 fps update in pubg Mobile

Asus rog2

[night cloak]

ok, Thanks

[marsh kraken]

@somber ivy can you state your question briefly

[onyx dagger]

ok, Thanks
You're welcome! @night cloak

[stark owl]

@onyx dagger I do not find the Turkish Discode server link you can send privately

[onyx dagger]

90 FPS is only unlocked for some devices, For now.@somber ivy

[somber ivy]

90 fps in update in asus rog2 when the option enabled in this deviy

[onyx dagger]

Alright then. @stark owl

No ETA, But soon, Hopefully. @somber ivy

[somber ivy]

When it will enabled other devices

[stark owl]

@onyx dagger Dz link server is special

[onyx dagger]

Hope you got it. @stark owl

[stark owl]

@onyx dagger thank you

[onyx dagger]

When it will enabled other devices
No ETA (Estimated Time of Arrival), @somber ivy.

You're welcome, @stark owl.

[night cloak]

I've found an underground glitch near military base, how can I report that?

[somber ivy]

Tencent variant of asus rog2 is supporting 90 fps but global version for asus rog2 not supporting

[sand path]

Add it in #old

[night cloak]

@sand path me?

[onyx dagger]

Obviously you.

[marsh kraken]

@somber ivy you can also add it in #old

[night cloak]

@onyx dagger want to give any proof like screenshot??

[onyx dagger]

Yes, with a detailed description of the glitch, @night cloak.

[elfin maple]

When bonus challenge will come

[onyx dagger]

No ETA. @elfin maple

[elfin maple]

I can't understand

[robust heath]

Does PUBGM take bug reports about Emulator problems here?

[marsh kraken]

estimated time of arrival@elfin maple

[elfin maple]

OK

Thanks for the information

[night cloak]

@onyx dagger ok thankyou.

[onyx dagger]

Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @robust heath.

[robust heath]

@onyx dagger tnx m8

[onyx dagger]

You're welcome! @night cloak

[still rivet]

any help here?

[onyx dagger]

You're welcome, @robust heath. 🤗

[marsh kraken]

@still rivet how may we help you?

[still rivet]

im having problems in gameloop

[marsh kraken]

@still rivet pls type .emulator in #481204134859505684

[still rivet]

my account got frozen by pubg temporarily

can i send you screenshot plz?

[onyx dagger]

Refer to #faq 2.12, @still rivet.

[storm flume]

You can now access #emulator-chat and #emulator-support, @still rivet. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Feel free to use the #emulator-support channel for further assistance in this regard, Perfect.

[spark breach]

[onyx dagger]

Yes? @spark breach

[spark breach]

When will be halllow mode

23

[sand path]

It is already out.

[still rivet]

no one is responding!!!!!!

[onyx dagger]

Yes? @still rivet

[still rivet]

on one is responding in emulator support

[onyx dagger]

Wait patiently then.

[still rivet]

i here for about half n hour

nd i also have to go

[marsh kraken]

pls wait one minute sir

[median tundra]

Hi, I need help for my account

[onyx dagger]

Yes? @median tundra

[still rivet]

@marsh kraken he is also not doing anything i talked to him earlier

[marsh kraken]

@still rivet you may need to wait untill someone respond

[night cloak]

How do i fix this?

[onyx dagger]

Try restarting the game. @night cloak

[night cloak]

@onyx dagger i did serval times

[median tundra]

I want to unlink the phone number from my account

[celest shadow]

Have you downloaded the resource packs, @night cloak?

[night cloak]

• several

[storm flume]

You can contact the customer service via the game settings, @median tundra. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@celest shadow Umm, i downloaded only the items that i have

[marsh kraken]

@night cloak is that outfit from global version

[night cloak]

@marsh kraken idk

[marsh kraken]

have you tried the repair?

[night cloak]

Repair from login page?

[marsh kraken]

yup

[night cloak]

No, i cleared cache

[marsh kraken]

can you try that repair and check again?

[night cloak]

Hmm ok I'll try

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warm dove]

Beta version is released or not

[median tundra]

I want to unlink the phone number

Is there a way?

[warm dove]

@median tundra nope

[thin halo]

@median tundra You have to contact Customer Service in game to unlink it.

@warm dove No information. Keep an eye out on #news.

[median tundra]

Can you teach me the method

[storm flume]

You can contact the customer service via the game settings, @median tundra. Refer to subpoint 5.3 in #faq for further instructions.

[median tundra]

I've contacted them before this way they tell me about unlinking only social media accounts

[main swan]

how to unlinked my email linked ?

because i didnt have option to unlink my email

[storm flume]

You can contact the customer service via the game settings, @main swan. Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

It means that Email unlinking is not available at the moment, @median tundra.

[visual wadi]

i can't log to my account i use email to log.... any solution for fix it ?

Failed to log, try again

[onyx dagger]

Please refer to #faq 4.6, @visual wadi.

[median tundra]

@onyx dagger OK thanks

[onyx dagger]

You're welcome.

[hexed plover]

hello

[onyx dagger]

Hi.
State your issue.

[hexed plover]

can i ask about smth

my facebook got lock with out reason and i dont know what to do

[onyx dagger]

Please contact Facebook care about it.

[visual wadi]

I followed the steps and it doesn't work @onyx dagger