questions

[maiden pecan]

@elfin canopy the log in rewards

[sick shale]

27th October @muted veldt

[muted veldt]

Can you send me your screenshot about that event i think the date isn’t like mine

[maiden pecan]

@glossy sable for login rewards??

[elfin canopy]

You have to purchase minimum 60 UC for it, @maiden pecan, the regular bundle not the custom packs.

[maiden pecan]

@elfin canopy 😓i bought the custom

[muted veldt]

@sick shale it will ended before 27th

And i will come back to till you

[elfin canopy]

Those are special customizable crates, they are like buying a product rather than purchasing UC, @maiden pecan.

[maiden pecan]

@elfin canopy ueah i wasent are dam

[glossy sable]

:/

[maiden pecan]

Thanks mate

[elfin canopy]

You can purchase the minimum 60 UC bundle and you will be able to claim the login rewards, I did that as well.

[solemn nest]

Why can’t I use these? I got them today for getting 500 achievement points.

[spring zephyr]

Premium crates are unavailable right now. They will come back, soon™️.

[solemn nest]

Oh ok. Thank you!

[strange siren]

Hello when i report someone on site how many time support answer? and watch video

[barren patio]

Hi, I have a problem with my account

[storm willow]

@barren patio explain your issue!

[onyx dagger]

Dont know about that, @strange siren.
If he (The player whom you reported) is found cheating, he will be suspended.
When you report a player, He will be marked suspicious.
When he gets Suspended, You will receive an in-game mail.

[barren patio]

@storm willow Someone hacked my account and could not link it to social networking sites, but linked it to an email. He contacted support from within the game and the solution has not been completed.

[storm willow]

All account related issues are handled by ingame customer support. Contact them and explain the issue.

[alpine flower]

yo one general question if i link facebook to my pubgm account, will facebook suggest me friends from pubgm who have linked facebook ?

[barren patio]

@storm willow I contacted them and until the solution was not resolved, I contacted them for a week !!

[arctic barn]

Having a problem here-

My PUBG MOBILE ID is - 5524469384
Character Name - ๛ K09 ๛
My account has been frozen for 2 months due to some mistake for updating the emulator. Please don't freeze my account. There is a mistake somewhere. Please fix this glitch.

[onyx dagger]

It will suggest the players with whom you're friends with, On Facebook. @alpine flower

[alpine flower]

ah nice thanks

[barren patio]

@storm willow Every day, I log in to my account, and my problem has not been solved by the support, until now, for us a week

[polar marsh]

@arctic barn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[foggy quiver]

Is Ghilli Suit ( Snow) available on pubgm??

[sick shale]

Yes, in Vikendi

[foggy quiver]

But I can't find this.

[sick shale]

You can find it in Airdrops

[dim fiber]

Why these come please help

[storm flume]

You can contact the customer service via the game settings, @dim fiber. Refer to subpoint 5.3 in #faq for further instructions.

[foggy quiver]

I already looted many airdrops but I can't find this.

[onyx hill]

Hello

[onyx dagger]

Find what?

[onyx hill]

I need help plz

[onyx dagger]

Hi, @onyx hill.
State your issue.

[onyx hill]

There is someone took my crew name and he is trying to take my clans name too

So I need help plz

[onyx dagger]

If you feel uncomfortable with it, I think you can report him in-game. @onyx hill

[onyx hill]

Ok I will try to

Thanks for help👍

[onyx dagger]

You're welcome.

[dim fiber]

No reply from Customer service @storm flume

[onyx dagger]

Wait for the reply Patiently, @dim fiber.
They will try to reply to you as soon as possible, Hopefully.

[honest sedge]

Next premium crate coming date ?

[clear spindle]

No ETA.

[nimble sable]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @nimble sable. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@nimble sable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@umbral moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[junior birch]

I think there is a problem with twitter loggings
when i login my twitter acc and after that if i logout my twitter in game settings and it logouts the whole twitter account and i have to login back with my twitter password and other things

[stoic burrow]

When will the next Crew Challenge will come? My crew wants to register for crew challenge

[onyx dagger]

If you did log out of the game and you can log back into the game successfully, @junior birch, I think its not the game's issue.

[junior birch]

Ok

[normal fulcrum]

@junior birch Not the issue with the game. Your device is failing to keep you logged in

@stoic burrow It will be updated in-game

[stoic burrow]

@normal fulcrum cheers. Thanks

[trim valley]

@celest shadow i know but i got M4 skin randomly😞

I don't even have UC to get material.... 😖

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lost folio]

When bonus challenge will come for india region?@polar marsh
@onyx dagger

[onyx dagger]

No ETA, @lost folio.

[lost folio]

@onyx dagger okay

[onyx dagger]

Alright.

[night cloak]

my teammate are killing me with a glitch he speed ups the vehicle then when he reach infront of me he exits and i get knocked

[onyx dagger]

Feel free to report the player in-game, as Grieving, @night cloak.

[polar marsh]

@dapper eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jagged lark]

Anyway to fix the team recruit in world chat?

Season 12 it was always refreshing with new messages, now it’s so slow

[proven citrus]

My account was hacked

[clear spindle]

@jagged lark report that in #old.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @proven citrus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hasty geyser]

my teammate are killing me with a glitch he speed ups the vehicle then when he reach infront of me he exits and i get knocked
@night cloak

It's not a glitch. It's like this from day one because he exit the vehicle when near to you and the empty vehicle roll over to you that's why you got knocked.

[polar marsh]

@quaint glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sleek pasture]

My PUBGM account is stolen I have proof of purchases made from my Apple ID how can I gain access to the account

Please help

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @sleek pasture. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rugged gate]

How can I be a weird user to report hacker?

[night cloak]

any update b.an in India.

[merry lion]

هلو

[storm flume]

Please do not use languages other than English, @merry lion. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rugged gate]

can you explain me better

How can I be a weird user to report hacker?

[storm flume]

Hello, @rugged gate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@vagrant tulip Aloha! How can I help you?

@vagrant tulip When did you receive the message from the customer service and when the 2nd screenshot was taken?

[polar marsh]

@narrow kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid garnet]

<@&481161015728406538> when will India bonus challenge open in india it's week 5 and still india bonus not opened yet plz open it asap

Hello any <@&481161015728406538> here

[storm flume]

Please refer to this channel's pinned messages for further information, @placid garnet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

@placid garnet Stop mentioning moderator role for game related queries

[storm flume]

Please do not use languages other than English, @placid garnet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@river condor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vagrant tulip. Remember to read through #faq before asking questions in the support channels.

[peak vapor]

Hi guys, when does the players ranking refresh?

I mean ranking points

[night cloak]

just now 3 seconds ago
@vagrant tulip The user will be banned, as stated in the message. Please try to look up their profile at a later time.

[peak vapor]

Does it refreshes every week?

[night cloak]

@peak vapor It refreshes every season.

[cloud flume]

hello guys i am video gaming creature i want to contact suport please @night cloak

[peak vapor]

I thought it refreshes several times a season

[polar marsh]

@vagrant tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vagrant tulip Those users will be banned. Try to look up their profile at a later date.

[cloud flume]

@night cloak i need so so emergency

[night cloak]

@peak vapor It doesn’t. Unless you meant regional leaderboard.

@cloud flume Yes?

[cloud flume]

can i talk to you

i have youtube channel 130k and i have a problem

[night cloak]

@cloud flume Is it related to PUBG MOBILE?

[peak vapor]

Yes, imI meant that

[cloud flume]

yes for sure

[night cloak]

Feel free to DM me, @cloud flume.

@peak vapor The regional leaderboard refreshes every Monday.

[peak vapor]

Ok

Thanks

[night cloak]

@vagrant tulip As I said, look up their profile at a later date. They will be banned after a further investigation.

[cloud flume]

can you join me to duo team 1

[night cloak]

Unfortunately, no.

[cloud flume]

how i can talk to you

[night cloak]

Just send me a message with the help you need.

[modest knot]

My account is hacked

[night cloak]

@modest knot For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

Do it very quickly, if you do not want it to be too late.

E.g. the person compromised your account could use cheat.

[round quarry]

Who have redeem code for pubg

[thin halo]

@round quarry You can look it up in youtube or #news for that. This channel is for ingame support only.

[cloud flume]

@night cloak

[verbal yoke]

when is pmco coming back?

[sick shale]

@cloud flume State your problem here

[onyx cairn]

The next PMCO will be the PMCO Spring Split 2021, starting in the first quarter 2021, @verbal yoke.

[verbal yoke]

Thank you!

also another question when is crew challenges?

[night cloak]

Please turn on DMs from this Discord server, @cloud flume.

[onyx cairn]

There is no specific date for Crew Challenge, yet.

[glossy laurel]

I have a problem with the game My problem, come blackout some graphics The second problem is my inability to get into Kim

[onyx cairn]

Who's Kim?

[glossy laurel]

I mean entering the game

[onyx dagger]

I have a problem with the game My problem, come blackout some graphics The second problem is my inability to get into Kim
Looks like a Bug, About the first issue. Feel free to report it in #old, @glossy laurel.

[scarlet spade]

Hello

Any admin can help me here ?

[onyx dagger]

Hello, @scarlet spade
State your issue.

[polar marsh]

@scarlet spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[drifting hound]

6408208971

[polar marsh]

@drifting hound:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cosmic gazelle]

Is there killfield effect with this nade?

[maiden tree]

Hey PUBGM support Team

[thin halo]

@cosmic gazelle Yes.

[night cloak]

Is there killfield effect with this nade?
@cosmic gazelle Yes.

[maiden tree]

I was connected my google account. I changed my google profile picture Good resolution but When I was viewed in my game profile picture, it is so low quality. Like this-

What can I do for it?

[night cloak]

is there some bug with twitter login in pubg korea

[thin halo]

@maiden tree Try using a different picture with different resolution.

[maiden tree]

@thin halo Ya I already changed 😖

But it is like that again

[thin halo]

I see. Report it in #old.

@maiden tree ^

@night cloak What do you mean by that?

[maiden tree]

I mean low quality
Sorry

[night cloak]

@cosmic gazelle Maybe they forgot to add it.

[floral otter]

Hesabıma giriş yapamoyorum

[storm flume]

Please do not use languages other than English, @floral otter. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[next mountain]

Hi

[clear spindle]

Answered in #pubg-mobile.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @next mountain. Remember to read through #faq before asking questions in the support channels.

[tardy gate]

@night cloak you can open it on 23 October 2020

[polar marsh]

@wet mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @crystal valve. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gentle dagger]

Anyone suggest me a good name for my clan

[sick shale]

@gentle dagger Use #pubg-mobile please

[gentle dagger]

Ok @sick shale

[reef pecan]

Last night I had like 685 UC

and this morning I wake up and go on the game I have 215

I had 1000 UC and bout the trickling bag after bargaining it to 432

[sick shale]

@reef pecan Check your mailbox in-game

[reef pecan]

I did and there was nothing there

[keen plover]

Hi

[polar marsh]

@keen plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef pecan]

@sick shale do you know how I can get my UC back

there is nothing in my mail box and i never spent it

[storm flume]

You can contact the customer service via the game settings, @reef pecan. Refer to subpoint 5.3 in #faq for further instructions.

[reef pecan]

that did not help

I never bought UC from anywhere other than pubg them selffffff

this is is so annoying cause that's money yall taking from me

[night cloak]

You can contact in game support to see UC transactions.

[reef pecan]

ok I'll see

[polar marsh]

@thick obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[candid sandal]

I need to back My acc ples

[night cloak]

@candid sandal, what happen to it?

[polar marsh]

@candid sandal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@dire meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woeful hare]

how did my account got linked with another gmail ? i get informations that a secretary did that and i gave a report here and in the game i need to unlink my account i contacted them in the game but they told me that it can take up to 30 day !!!!!!

[onyx dagger]

Then wait patiently for 30 days to get over, @woeful hare.

[tall raptor]

How can I unlink email of Pubg??????

[spring zephyr]

You can't.

[storm flume]

You can contact the customer service via the game settings, @tall raptor. Refer to subpoint 5.3 in #faq for further instructions.

[coarse rain]

I was banned for no reason in the pubg mobile, I did not use cheats, I played by the rules and was banned, I ask you to unban me as this ban is not fair

[polar marsh]

@coarse rain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin summit]

How can I get hacked account back in a different way than by writing to in game support? They just copy paste the same thing about contacting FB support third time....

[night cloak]

@elfin summit, can you access your PUBG MOBILE account?

[elfin summit]

I do, but just by email that is connected

There is FB and Twitter accounts connected with the game that don’t belong to me

[pale cave]

does vpn is bannable?

[night cloak]

If they’ve told you to contact Facebook you’ll need to do as they’ve said as they’re the only ones that can help.

@pale cave, Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[elfin summit]

@night cloak but there is still Twitter account that they connected right after they hacked it, so I don’t understand how FB can solve that

[rustic sun]

How to add pubgm news in my discord server... Plz help me....?

[verbal yoke]

hes in this server too

[night cloak]

@verbal yoke, okay.

[glossy sable]

Can you send a mobile screenshot, @verbal yoke, please?

[night cloak]

@elfin summit, you’ll need to have a social media access to the account as the email login feature is in beta and buggy.

[hollow plaza]

When will the bonus Challenge be opened to Turkey?

[daring sequoia]

Hello. I can't access my Facebook account. Can't go down the page and click the window. I can't access my Facebook account. Can't go down the page and click ok

[night cloak]

@hollow plaza, no information.

[glossy sable]

Can you provide your in-game ID, your device information and your region (I assume it's Russia/Europe), @daring sequoia?

[polar marsh]

@earnest mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring sequoia]

@glossy sable This came after the last update. Game 2 years. I am now in Estonia. Huawei p30pro

[elfin summit]

@night cloak okay let’s say that I will get my Facebook back, will you be able to help me with unlink of this Twitter account( that doesn’t belong to me) then ?

[night cloak]

Yes they should be able too.

[steel wing]

How do I download High Definition Audio Files?

[storm flume]

Hello, @upbeat bridge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@steel wing, if your device supports it download them via in game.

[steel wing]

duh

it says Download HD Audio Files in Audio Settings

whereee?
There is no download button at Audio

[night cloak]

Screenshot?

[lime juniper]

@lime juniper Haven't you heard from the developers yet? 😔
Unfortunately nothing concrete yet, @violet mist. Will try to ask for an update again soon.

[daring sequoia]

@glossy sable ID 5130994822

[night cloak]

Patience is key when reporting hackers, the team receive thousands of reports and they’re only human it takes them time, @upbeat bridge.

[violet mist]

thank you for doing your best to solve the problem @lime juniper I still have hope

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @high crest. Remember to read through #faq before asking questions in the support channels.

[glossy sable]

Alright, thank you very much, @daring sequoia! In the meantime, you can log in by installing the Facebook app.

[queen torrent]

444

[night cloak]

@queen torrent, yes?

[queen torrent]

nothing

[polar marsh]

@flint cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quiet mirage]

Why did this happen, I just went onto the platform and fell through

[high crest]

Damn this company your protection failed

[onyx dagger]

Feel free to report this in #old, @quiet mirage.

[quiet mirage]

I will

[onyx dagger]

What is the issue?? @high crest
Feel free to share your Thoughts in #old.

[polar marsh]

@rocky dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@flint cloak, yes refer to that bot message were you banned?

[high crest]

A tired company is oppressive

[peak marten]

Its been days now having high pings in europe & moddleast servers. Why is this ping issue is not getting fixed ??? Btw i have 20mbps internet connection.

[onyx dagger]

Feel free to share your Thoughts in #old, @high crest.

Did you try changing your DNS? @peak marten

[daring sequoia]

@glossy sable Tell me how to go to pubg mobile from the Facebook app. I can't do it

[peak marten]

@onyx dagger Currently its .. 8.8.8.8 - 8.8.4.4 but i did try and use other dns 1.1.1.1 - 1.0.0.1 but its not working..

[onyx dagger]

Kindly create a detailed report in #old, @peak marten. Please provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[peak marten]

Kindly create a detailed report in #old, @peak marten. Please provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
@onyx dagger ok doing it now

[onyx dagger]

Alright then.

[night cloak]

Premium crates?

[onyx dagger]

No ETA. @night cloak (Estimated Time of Arrival).

[glossy sable]

Log in to your Facebook account in Facebook, @daring sequoia, and start the game. It will log in automatically to the Facebook account that is logged in in the app.

[lofty tinsel]

Can you explain what is happen to servers. When i Play in Middle East server I found players from EU Or Asia servers, what is going on -_-

[high crest]

A swindler company, we buy UC in two dimensions. We'll find the hack. How many times will you get rid of hacks if you weren't subscribers with them?

[lime juniper]

We will be announcing the winners tomorrow, @night cloak. The picture design for it is finished.

[onyx dagger]

That's cross server matching. It will happen if players are not available as per your match making. Which includes tier, language and drop tactics, @lofty tinsel.

[gritty glade]

Pubg Israel discord available?
Israel server Not Available.

[onyx dagger]

Check out in #735483472432594994 3.1 for Regional communities, @gritty glade.

As I said, @high crest,
Feel free to share your Thoughts in #old.

If it is not there, Then Unfortunately, it's not available. Tho, Feel free to Google. @gritty glade

[night cloak]

Hello!

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[subtle pawn]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @subtle pawn. Remember to read through #faq before asking questions in the support channels.

[subtle pawn]

My account has been stolen and i talk with customer on pubg support they tell me the linked social has been removed but when i open my account the social that’s belongs to a hacker still on my account and he will banned my account please help

[polar marsh]

@young rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can contact the customer service via the game settings, @subtle pawn. Refer to subpoint 5.3 in #faq for further instructions.

[subtle pawn]

They didn’t heLp me and they so slowly the hacker will banned my account

I have all information about my account

[storm flume]

Use of unauthorized third-party software or methods, @tepid geode, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@tepid geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

We cannot help with account related issues sorry.

[subtle pawn]

I hate pubg customers services so bad

[night cloak]

Feel free to give your feedback via #old.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Please move channel now, @subtle pawn. As previously stated we cannot help with account related issues we can only guide you to where you need to be to solve your issue, any feedback regarding the game can be expressed via #old.

[subtle pawn]

Visey you can’t what i feel because i have paid 4800$ in this account

How i can send to pubg request to recover my email what i can write to them

[river bridge]

My account is hacked what can I do

[subtle pawn]

Me to

My account has been hacked

[storm flume]

You can contact the customer service via the game settings, @subtle pawn. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@river bridge, can you still access your account?

[river bridge]

No

[subtle pawn]

Yes

I can access by facebook

[polar marsh]

@formal sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[subtle pawn]

@night cloak i can access by facebook but hacker has stolen another social media

[river bridge]

My facebook is block

What can I do

Can you help me

[night cloak]

@subtle pawn, you’ve already been advised, I have very clearly answered regarding your issue repeating again will lead to a mute.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @river bridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[grim tangle]

@polar marsh PUBG MOBILE 📱 The Gulf states, with nearly the number of countries, are isolated by a single server Among the countries are Iran, India, Pakistan, Iraq, Kuwait, Saudi Arabia, the Emirates, Qatar, Bahrain and Oman And evidence of any interference, any surfer will see the same players and rarely encounter a Jordanian, Turkish, Egyptian, Libyan player and the rest of the countries. I mean, the company is reasonable. She does not know that she is setting a special protection system for her. What is the fault of the rest of the players …… ....

[subtle pawn]

Thnx @night cloak

[light lark]

@river bridge contact facebook customer support.

[river bridge]

Please refer to subpoint 2.8 in #faq for further information, @river bridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume

[night cloak]

@clear spindle help me

[river bridge]

I want to restore my account and contacted customer service on Facebook, but this takes a lot of time

[polar marsh]

@fathom cosmos:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Patience is key, @river bridge.

[polar marsh]

@heady dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@grim tangle Hey sweetie! That is understandable. But things do not work like that. There is a massive player base from those regions you mentioned and has their server cluster. If you cannot find people from a specific region - it is mainly because a lot less players are playing from those regions. Giving a server to each region is not hard, but you are missing out on the most critical consequences - the wait time. If a region has a lot fewer players, a dedicated server will make the wait time much bigger. Think finding one match would take 1 hour and more than 3 hours during the night. Three hours waiting for a single game may sound okay to you, but the majority of the players would just uninstall the game right away. I hope you understand.

[river bridge]

What about uc balance

There is no solution to my problem

Someone spends my money, is there any help to recover the account or not

[polar marsh]

@simple bramble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring thunder]

<@&481161015728406538> I want to talk to you it’s very important plz

[sick shale]

@spring thunder State your issue so we can help, and don't mention moderator role for game related queries please

[spring thunder]

@sick shale can u come to the ganaral voice plz

[sick shale]

Nope

[spring thunder]

@sick shale accept my request add please it’s very important 

[trail pond]

stap pinging mods

[spring thunder]

<@&481161015728406538>

[slender wharf]

Whats wrong? @spring thunder

[spring thunder]

I want to talk to you it’s very important cuz

[slender wharf]

Can you state the issue here?

[magic mica]

Hello

I need help with something

[slender wharf]

What's wrong? @magic mica

[polar marsh]

@spring thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[magic mica]

Look my profile pic Accuracy messed up

No only me

[celest linden]

@slender wharf

[magic mica]

But my friends too

[slender wharf]

The resolutions/looks of a profile picture can change depending on how big the image is and what device you took it on.

@celest linden Yes?

[celest linden]

I want to talk to u

[slender wharf]

Can you state the issue here? @celest linden

[magic mica]

I just loged off and loged in and that happend

[undone creek]

Twitter not letting me log in to my account ,any help?

[polar marsh]

@celest linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

As I said, resolutions can change. Most games will change the resolution of images to fit their game, @magic mica. Just as discord also reduces the resolution of users profile pictures.

@undone creek Did you check with Twitter to see if something is wrong?

[magic mica]

I know i understand but it was good before it log off

[undone creek]

Its been giving me issues for an hour now,nothing was wrong w it last night but i’ll see

[slender wharf]

The game must have been lagging behind on fixing the resolution, @magic mica. Sorry if it deceived you however we cannot change it unfortunately.

[undone creek]

It just worked,not sure what was different this time,maybe they fixed it. Thank you either way

[slender wharf]

@undone creek If there is nothing wrong on twitters side feel free to come back.

[magic mica]

The game must have been lagging behind on fixing the resolution, @magic mica. Sorry if it deceived you however we cannot change it unfortunately.
@slender wharf oh thats bad

I see some of my friends they having the same Problem

[night cloak]

Hi, i have Problem with my account, they hacked my account and I want to get it back. I can sign in, and the Hacker use it also. I don't know what should I do. Help me please!

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[jade harbor]

Where are the premium crates

[heavy vortex]

Replaced by custom crates for now..

[jade harbor]

Ah sorry, I'm dum

[jovial pulsar]

Hello

PUBG

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jovial pulsar. Remember to read through #faq before asking questions in the support channels.

[long trellis]

Hi i need help my uc is removing automatically i need help i lost 600+ uc

[storm flume]

You can contact the customer service via the game settings, @long trellis. Refer to subpoint 5.3 in #faq for further instructions.

[dense skiff]

Hie i came to know about a scam that is going on it happend with me

[sonic dew]

Yesterday @lime juniper posted infection mode coming soon .... just now @lime juniper posted that ... infection mode available now

[lime juniper]

Magic, @sonic dew!

[sonic dew]

@lime juniper thanks for ur amazing magic 😂 and I was expecting on oct 23 .... it came so soon ... that’s great ... I’m happy 😊

I can’t wait to play 🙈

@lime juniper

[shell tapir]

Thank You so much!🥺❤️ That’s so amazin 🤩❤️🧛🏻

[fierce night]

Hello ,
about GOLDEN AUTUMN CUP is ipads allowed or only mobiles ?

[polar marsh]

@obtuse wave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mental knot]

My account was banned for 7 days after the duration finished my account got 10 years ban and I submit an appeal And I got this message saying in arabic (dear soldier,Thank you for contacting us, please try to login again , If you couldn’t to login in contact us again .. but I still can’t login because of the 10 years ban please help me

[bitter pagoda]

When r premium crates coming out

[shell tapir]

@bitter pagoda probably after custom crate.

[polar marsh]

@mental knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@bitter pagoda, no ETA.

We will be announcing the winners tomorrow, @night cloak. The picture design for it is finished.
@lime juniper Thank you.

[storm flume]

Please do not use languages other than English, @lean ridge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ember pebble]

tje vanquiser achevement is impossible to do on a legit way... i won over 30times and its bowhere near... is it supposed to be this hard? did they even play this mode before making the achevement? or am i bad

[sick shale]

@ember pebble Achievements are not meant to be easy, and yes it's possible
However you can provide your feedback in #old

[ember pebble]

trust me i know but like.. i love hard missions but this is just next lvl.. ether with hacks or teaming no other way i see it being done :-;

[umbral canyon]

infection mode is here now , is that mean at 23 october the darkest night zombie mode will back or what ? :S

[tawdry finch]

Zombie mode in global version ?

[jade mauve]

I am Using Dns Changer App I will Play First Match I will finish First Match Automatically Off Y ..

[umbral canyon]

Zombie mode in global version ?
@tawdry finch only the infection mode yes , hoping the other two modes of zombies will back

[subtle zephyr]

Op

[analog juniper]

hello unlink option is not working in india and why??

@sick shale are u there?

[storm willow]

@jade mauve try using 1.1.1.1 app

[sturdy plume]

@sick shale When will PUBG be unban in India ?

[jade mauve]

@storm willow send 1.1.1.1 app link send Bro please

[storm willow]

@jade mauve

Use WARP feature.

Avoid +

[jade mauve]

See this So many Ping 1.1.1.1

[obtuse sleet]

@storm willow bro

what time start crew challenge?

[storm willow]

@obtuse sleet No information about it.

@jade mauve use the one which is best for you. Or else change your internet connection.

[obtuse sleet]

It hasn't started for 2 seasons, I wish it started ^-^

[vagrant onyx]

@jade mauve second one

The one its say active

[obtuse sleet]

@storm willow bro, Will the other 2 zombie modes come?

[night cloak]

No information.

[obtuse sleet]

^-^

Okey

[night cloak]

Any updates in game will be announced via #news everything you see there is what we know/are aware of.

[topaz oar]

why pubg anticheat systen is so weak ?

[night cloak]

Just two item remain helmet and bike
Helmet found everywhere like in Lucky drop and event I will purchase this helmet now

But I never found this bike skin why pubg ? Where to find neon bike skin ?
I'm playing from lauched

[sick shale]

@night cloak We do not have information about upcoming items

[candid patio]

@everyone when will bonus challenge return?? BC

[long kettle]

Hi guys, is there any info about infection mode being weekend only or is it available all week?

[real solstice]

when will the crew challenge open

hello

[clear spindle]

No information about that.

[real solstice]

why no information

[clear spindle]

Keep an eye on #news.

[real solstice]

no its your problem open fast i need Rename card

[clear spindle]

patience.

@torn plinth You have already mentioned why he got banned.

[storm flume]

Hello, @torn plinth!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[obtuse sleet]

when will the crew challenge open
@real solstice
yes bro 2season, not start crew:(

[empty girder]

My twitter account connected to pubg got hacked i lost my pubg account please help @polar marsh @umbral canyon <@&481161015728406538>

[umbral canyon]

<@&481161015728406538> please guys talk to developers to put the other two modes of zombie in hallowen anniversary

[clear spindle]

Are you able to login to the account??

#old @umbral canyon

Do not use the moderator mention for game related queries, @umbral canyon, @empty girder.

[empty girder]

@clear spindle yeah i can login with my email id but whenever he login with twitter or google play he connected i instantly got logged out

[night cloak]

@empty girder, is the Twitter or Google play account yours?

[empty girder]

Twitter is mine but got hacked can't get access to it

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @empty girder. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

It’s very unlikely customer service in-game will help as you’ve only got access to the account via email login and that’s buggy, you’ll need to gain access to your Twitter or test your luck via in-game support.

[empty girder]

I will unlink one of the linked social n will link my new social maybe @night cloak

[surreal nacelle]

Is it safe to change region by using a VPN?

[clear spindle]

VPN usage is not recommended.

[surreal nacelle]

i mean not for playing just to change region?

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @surreal nacelle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[stoic burrow]

@surreal nacelle I instead of using VPN use DNS

[lunar mason]

Is this a bug?

[topaz trellis]

no

[thin halo]

It happens on a rare occasion, @lunar mason.

[lunar mason]

Oh ok

Thanks

[fleet ivy]

Good morning

I would like to communicate with Pubg support about my pubg channel

[thin halo]

State your issues, here.

[fleet ivy]

For business purposes

The Saudi Arabian PUBG club for scrims and tournaments and international events.

I am the founder and the owner of the organization requesting you kindly to make my club an official club and allow me to do official and legitimate competitions here in Saudi Arabia. And of course everyone is allowed to compete in the tournaments. Furthermore, there will be valuable prizes that would go up to US$10,000.

I also have very talented commentators and well known event planners.

I hope to hear back from you so we can proceed and collaborate with the Saudi Arabian sport ministry.

Who’s gonna help me with that?

[clear spindle]

@fleet ivy [e-mail]

[fleet ivy]

I emailed them couple time but I didn’t get any response from them MR Rock47

[clear spindle]

Wait for their response.

[fleet ivy]

So this’s the only way ?

[clear spindle]

Yeah.

[analog nebula]

This bug is soo annoying. It's been in the game for a while. Scope and lean are on "hold" but it still on "tap" mode. When I release my finger, the scope stays open and the lean doesn't release. It's really not good for gyro players like me.

[onyx dagger]

Feel free to report this in #old, @analog nebula.

[surreal light]

When will bonus challenge come??????any idea??????

[onyx dagger]

No ETA. @surreal light (Estimated Time of Arrival).

[polar marsh]

@umbral moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tame nova]

This bug is soo annoying. It's been in the game for a while. Scope and lean are on "hold" but it still on "tap" mode. When I release my finger, the scope stays open and the lean doesn't release. It's really not good for gyro players like me.
@analog nebula
Yeah, this happened to me as well, several times infact, and it mess up my game. Kindly bring this up to the notice of the authorized

[onyx dagger]

Feel free to report this bug in #old, with a Screenshot proof, @tame nova.

[polar marsh]

@abstract haven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fiery echo]

I redeemed 9000 points from my bonus challenge rewards but didn't get any UC
Can someone please help me with this?

I checked the mail too no mail received

[onyx dagger]

Are you sure that you redeemed 9000 points? @fiery echo

[fiery echo]

Yess points were deducted but no mail about UC or no change in uc

[onyx dagger]

Please contact Customer Service in-game about this.

[fiery echo]

It went to English to this language I didn't do anything still :( @onyx dagger

[onyx dagger]

Do you have Arabic as your in-game language?? @fiery echo

[fiery echo]

No

[onyx dagger]

That can be the reason why Customer Service too is conversing with you in Arabic.

[fiery echo]

It's English for everything and Hindi for matchmaking only

[onyx dagger]

And Arabic?

[fiery echo]

No Arabic

[onyx dagger]

[normal fulcrum]

@fiery echo What's your in-game region?

Are you using any vpn?

[fiery echo]

USA

I used to not now

[normal fulcrum]

What's your country?

[fiery echo]

Rn Us

[normal fulcrum]

What was your country when you 1st installed the game or made an account in-game?

Did you use any vpn at that point of time?

[fiery echo]

India

Is this because of the ban in India I can't get UC?

[normal fulcrum]

Game has been removed from Play Store in Indian Region. This is why you can't purchase UC through Play Store

[fiery echo]

Not playstore

[normal fulcrum]

Regarding that language, try reinstalling the game and make sure you have selected correct region in-game

[fiery echo]

My bonus challenge points got deducted but didn't receive the UC

[normal fulcrum]

Game has been removed from Play Store in Indian Region. This is why you can't purchase UC through Play Store
Play Store and App Store

[quick ridge]

Any news about PUBG MOBILE unban in india?

[normal fulcrum]

My bonus challenge points got deducted but didn't receive the UC
@fiery echo Bonus challenge is not available as of now. If it got deducted, you need to contact in-game customer support

[fiery echo]

In-game gets changed to Arabic unfortunately
Any way to contact them quickly through in-game?late reply is okay

[normal fulcrum]

Only way to contact them is through game only

[fiery echo]

Okay I'll try thanks for the assistance @normal fulcrum @onyx dagger
I'll wait 24 hours and try contacting

[normal fulcrum]

1 last thing, try reinstalling the game @fiery echo

[polar marsh]

@slim trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Dont know, @quick ridge.
Kindly wait for the Official news.

[polar marsh]

@lime thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fleet fossil]

i want to unlink the email please help

[thin halo]

@fleet fossil Email is still a beta feature. You can try contacting customer service ingame to unlink your email.

[fleet fossil]

i mssged yesterday but no response from their plz help me to unlink this email

i got this from the customer service on yesterday

[polar marsh]

@tired steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

As they said in the message, @fleet fossil, You need to wait for 30 days.

[fleet fossil]

i will be wait for 30 days

[onyx dagger]

Yes.

[frozen schooner]

why cant i collect these?? <@&481161015728406538>

[elfin canopy]

You need to purchase 60 UC

From in-game shop, the regular bundle not the custom pack.

Also do not mention moderator role for game related queries, it is reserved for emergency cases, @frozen schooner.

[frozen schooner]

okay @elfin canopy will not. ans me if i buy 60 UC item then i can collect them???

[elfin canopy]

You need to purchase 60 UC from in-game shop.

I don't know what you meant by above message.

[vagrant onyx]

@elfin canopy he can if he bought 60 uc he can collect that all Reward !

[frozen schooner]

@vagrant onyx if i buy from Midusbuy will that be count??

[elfin canopy]

Yes, that I'm aware of but only if they purchase the regular pack, not the custom pack.

[frozen schooner]

then i just need to avoid custom pack is that it??? @elfin canopy

ok thanks

[elfin canopy]

Yes.

[wheat moth]

I reported a hacker with evidence and still no response from the development team !!

[spring zephyr]

@wheat moth Where did you reported it?

[wheat moth]

One a link given from one of the moderator i think

[spring zephyr]

Well, you won't get a respond as they get a lot of report every day

[wheat moth]

Then what to do

He is my in-game friend actually

[scarlet kraken]

Did pubg remove clan cloth?

[spring zephyr]

Wait patiently, they will get banned if they were cheating.

[wheat moth]

Hmm

[spring zephyr]

@scarlet kraken You can't buy it from the clan shop now. But whoever purchased it will still have it.

[scarlet kraken]

ah alright thanks

[steep osprey]

How to fix this

Every time when the bargain event come I am unable to bargain

[spring zephyr]

Go to 'My bargain', cause you have already started the bargain.

[steep osprey]

But I haven't started

[spring zephyr]

Just go to 'My bargain' page.

[steep osprey]

When sale starts I click on BARGAIN and every time this message shows but on my second id in no problem is there

Unable to click on view

Same amount is showing

[spring zephyr]

Huh? Does it show something when you clock on view?

[steep osprey]

@spring zephyr no when I try to click on view it doesn't happen view button is not working it's stuck

[spring zephyr]

Tried repairing?

[steep osprey]

@spring zephyr tried many times from previous seasons but my friends are not facing this problem everything is fine

[polar marsh]

@golden coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep osprey]

Then please tell me what should I do I want to complete my bargain achievement but due to this stupid reasons I can't

[spring zephyr]

Your country?

[cunning ruin]

@spring zephyr need emulator support #emulator-support

[steep osprey]

@spring zephyr India India India India

@spring zephyr if you don't know the solution say no don't waste my time

[onyx cairn]

1st tab:
start bargain, buy items after finishing
2nd tab:
See progress of shared items
3rd tab:
Help friends to progress their bargain.

The issue you're telling is not an issue as you can't start multiple bargains for 1 item.

[cunning ruin]

Daniel can u check #emulator-support

[onyx cairn]

Wait for a moderator to answer. I'm not familiar with the Emulator.

[cunning ruin]

It's just a ping issue

Regarding the Pakistani servers

[clear spindle]

I'll suggest you to contact the Pakistan Discord server.

[regal crypt]

‏ I cannot log in to my account even though the account is in good condition and I will not violate the game rules for cheating so can you review the account again? Thanks

Name: F6乄丨AFRAツ
ID: 5185530577
device: ipad pro 2018

[daring coral]

I need UC transaction record .
I need to prove I have no UC been added to my account, and no UC been used during this period. So what can I do.

[onyx dagger]

Does your login fail, Or is your account suspended from the game?? @regal crypt

[frozen schooner]

How many days are going to stay infaction mode???

[onyx dagger]

What's the issue?? @daring coral
I think you can check your transaction history from where you bought UC.

[night cloak]

@frozen schooner, every day until the 9th of November I believe.

[regal crypt]

I tried to log in and I cannot need my account and for a while I am trying to contact you, but no one responds, a message appears. I cannot log in, but my account status is normal.

[onyx dagger]

Does it show any error? @regal crypt

[night cloak]

“Cannot login”

[onyx dagger]

Hmm

[regal crypt]

My account shows that it just doesn't work

[onyx dagger]

Please refer to #faq 4.6 about your issue.

[night cloak]

@regal crypt, what country are you located in?

[regal crypt]

Taichi Can you check the status of my account?

[fresh mantle]

you l am up me

[night cloak]

No we cannot help with account related issues you may contact in game support for such.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fresh mantle. Remember to read through #faq before asking questions in the support channels.

[fresh mantle]

OK

[regal crypt]

iam from UAE

[fresh mantle]

l am 2.0 Mobile S15 is Good ACE

[night cloak]

@fresh mantle, what?

[onyx dagger]

Well then, @regal crypt, As I said,

Please refer to #faq 4.6 about your issue.

[fresh mantle]

2.0 you me and l lam we

[night cloak]

@fresh mantle, do you require any assistance?

[fresh mantle]

Oh Body

[regal crypt]

I cant i dont no how

Help

[onyx dagger]

You may have an unstable Internet connection. It is recommended to play with a stable cellular data or Wi-Fi connection, @regal crypt. We also suggest that you try the following solutions:

▫️ Change your cellular data or Wi-Fi connection.
▫️ Log out from the account, close the game, and clear some storage on your device before logging in again. Note that if you log out of a guest account, your game progress will reset.
▫️ Click on the Repair button on the right side of the login menu to repair the game.
▫️ Uninstall the game, and download and install the game again.

If the issue persists, please contact the customer service via the login menu/In-game settings.

[night cloak]

@onyx dagger why don't you fix it

[polar marsh]

@regal crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

@night cloak, do you experience that on any other maps or just Livik?

@fresh mantle, please stop sending random messages please this is a support channel, for discussion you may use #chat.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

only livik but on other maps the plane becomes pixels @night cloak

Please report the issue via #old, livik is still in beta so this may be why you’re experiencing the issue.

It is very rare in other maps.

We can't play for 3 days. @night cloak plsss fix

[daring coral]

I'm unlucky bought from scam seller, so I need to prove I have no UC been added to my account.@onyx dagger

[spark breach]

When will be surival untill Dawn avalible?@night cloak

[night cloak]

@night cloak, we cannot help with this issue, please report it via #old to make the team aware of your issue.

@daring coral, are you in the middle of contacting in game support?

@spark breach, no information.

[night cloak]

@high crest, mhm?

[onyx slate]

Unlinking is not working

[night cloak]

@onyx slate, have you tried a routine repair or a different internet connection?

[high crest]

This enters the server, heks enter with them @onyx slate

[storm flume]

Hello, @high crest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[onyx slate]

Yes but still not working and keep showing that blank note

[chrome dust]

When will beta update be released?

[night cloak]

@onyx slate, what social media are you trying to unlink?

@chrome dust, no ETA.

[high crest]

This enters the server, heks enter with them Visey

[onyx slate]

@night cloak i tryed both fb and google play accounts but not working

[night cloak]

@onyx slate, have they been linked for longer then 21 days?

@high crest, refer to the bots message.

[onyx slate]

@night cloak yeh i know the process.now its not working for.me

[daring coral]

i contacting in Pubg customer service yesterday, they said will check, but they have not responded yet.@Visey

[night cloak]

@onyx slate, could you please provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

@daring coral, and they’re asking for purchasing history?

[serene sorrel]

How do I report an account who is teaming up in squad trying to push to conq and making others in the lobby being impossible to push ? :/

[night cloak]

@serene sorrel, please use the built in report system via in game.

[serene sorrel]

I did but yet no action has been taken. I do have the video proof too

[night cloak]

You may report them in game.

[polar marsh]

@shadow wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring coral]

i showed the receipt to

[night cloak]

#changeAchievement

@night cloak, please provide suggestions via #old.

@daring coral, that’s all they need.

[green belfry]

Zombie mode in cheer park will avvaliable from today??

[night cloak]

Zombie mode I’m not sure there’s been any news about but infection mode is available.

[green belfry]

Tq @night cloak

[night cloak]

No worries, @green belfry if there’s any news about zombie mode it’ll be announced in #news.

[daring coral]

@Visey, But one day has passed and they haven't responded yet. Do I have to wait few days?

[onyx scroll]

Hey PUBG support,
I have terrible that I can’t change my country and the country change button is not even shown for me, please help !
Regards ❤️

[night cloak]

[onyx cairn]

Accounts made in the European economic area (EEA) cannot change their country/region. You may contact the customer service in-game for more informations. @onyx scroll

[night cloak]

Dear Sir/Madam,
My account which is 5283705144 was banned today on the reason of Violation of User Agreement. I don't think it is fair for me to be banned due to a reason that is not in my control so I hope you will double check this and reverse the decision you have taken as soon as possible as it would be highly appreciated . I have not done any type of conduct that would hurt the players or the game in anyway. I hope you will take a favorable and fair decision in regards to this issue and I'm using Tencent official Emulator from gameloop official site and i have attached screenshots and my live stream links too check my Facebook Page and Youtube Channels for more information's
PUBG ID : 5106625656
PUBG NAME : 『B2R』メTiger

[onyx scroll]

@onyx cairn , I did many times and the never replied or solved the issue! Please help!

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx cairn]

Try to state your issue shortly but detailed and answer the automated answers correctly, then you'll get the correct answers as well. @onyx scroll

[lusty prairie]

Unlink is not working what to do I want to unlink my Gmail acc

Please anyone reply

[thin halo]

@lusty prairie Google play or Email?

[lusty prairie]

Google play

[sacred yarrow]

My game is not working properly from 12 October.I get 500 ping but my net speed is good.

[lusty prairie]

@thin halo

Please reply @thin halo

[thin halo]

@lusty prairie Is your account linked for more than 21 days?

[onyx dagger]

What's the issue? @sacred yarrow

[sacred yarrow]

I get 500 ping

[lusty prairie]

Yes @thin halo

[onyx dagger]

Tried changing your DNS? @sacred yarrow

[thin halo]

Please provide me with your details, @lusty prairie .
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[sacred yarrow]

Yes

[lusty prairie]

Dinesh
Honor 9 lite
Cellular data
India

[thin halo]

@lusty prairie Numeric user id. Your id with numbers. Not name.

[onyx dagger]

Kindly create a detailed report in #old, @sacred yarrow. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[sacred yarrow]

But my YouTube ,insta,Facebook everything is working but my game is network is so bad

[lusty prairie]

5107805599 @thin halo

@thin halo 5107805599

[sacred yarrow]

•5276302940
•Oppo F5
•Both
•Pakistan

[onyx dagger]

In #old, @sacred yarrow.
State your issue with this, There.

[thin halo]

@lusty prairie It will be reported.

[lusty prairie]

OK please make fast ASAP @thin halo

[stable sorrel]

@sacred yarrow I also have oppo f5

[onyx dagger]

Any issues, @stable sorrel?

[stable sorrel]

Yes network and lag experience but my phone is cracked

[onyx dagger]

Cracked?

[stable sorrel]

Yes

[onyx dagger]

If you do have reports, Feel free to report it in #old.

[stable sorrel]

@onyx dagger ok

[onyx dagger]

Alright.

[harsh bone]

Hello. I want to change my country region. As i am back to india

[onyx dagger]

You need to wait 27 Days in order to change again, @harsh bone.

[harsh bone]

I am waiting for past 2 months.

[onyx dagger]

60 Days.

[harsh bone]

Yes, It got changed automatically .

[onyx dagger]

If you want to change it again, You have to wait. That's the only way.

[harsh bone]

Okay. Thanks.

[onyx dagger]

You're welcome.

[harsh bone]

I’m not able to purchase some dresses. As it is not available in this region

[onyx dagger]

[sacred yarrow]

I also can't change my region it shows me something in Chinese and I translate it it was Chinese

Parameter error

[onyx dagger]

Try again later? @sacred yarrow

[hollow hedge]

there is an event callend blue secret or something, and its like a free daily spin. Which regions have that?

[sacred yarrow]

I tried it I think 50 times. @onyx dagger

[onyx dagger]

Please contact Customer Service about this issue, @sacred yarrow.

[sacred yarrow]

In game

[onyx dagger]

Dont know actually. @hollow hedge

[fluid ore]

Help I can’t change my PUBG mobile signature

[onyx dagger]

Yes. @sacred yarrow

[sacred yarrow]

Ok

[onyx dagger]

Alright.

Can you check whether the sentence you want to put in as the signature exceeds 30 characters? @fluid ore

[hollow hedge]

Dont know actually. @hollow hedge
ok, ||future contributor||

[fluid ore]

Yes it exceed but I’m just replacing numbers of my previous signature which is already more than 30

[onyx dagger]

Well, Try to not exceed, As the maximum characters allowed is 30 for the signature.

[fluid ore]

... but I can do it last time

[sacred yarrow]

I did that also but it shows me that I have a internet problem but my net is working properly. @onyx dagger

[onyx dagger]

Try restarting your WiFi router? @sacred yarrow

[sacred yarrow]

I did that also

[onyx dagger]

Even tried restarting your device?

[sacred yarrow]

Yes

[onyx dagger]

I think you should try again after some time.

[sacred yarrow]

Ok

It was happening from when the server is transferring

[onyx dagger]

And if you do face ping issues in matches, Try changing the DNS.
But I suggest you to try again after some time for this.

[sacred yarrow]

Ok

[onyx dagger]

Alright then.

[sacred yarrow]

Thanks

[onyx dagger]

You're welcome.

[onyx scroll]

Hello there, please help , why can’t I change my country and why the country button is not even shown ?!!!

[rose swan]

any solutions

[onyx dagger]

Can you please share a screenshot of your in-game settings here? @onyx scroll

Feel free to report this in #old, @rose swan.

[carmine cargo]

I have a bluetooth headset with a built in mic, but pubg uses my iphone device mic for voice chat, instead of my headset mic. how can I use my headset mic for voice chat?

[rose swan]

@onyx dagger i did bro

[onyx dagger]

@storm willow ^^

[storm willow]

@carmine cargo long press volume menu in control centre and see if you can switch mic

@rose swan try repairing your app once

[rose swan]

k

[polar marsh]

@reef blade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wintry flame]

my friend's acc is hacked by someone and have only my gmail connceted and the hacker had linked his Facebook and Twitter. Need Help

[onyx dagger]

Please tell him to contact Customer Service in-game about this as only they can help him with Account related issues, @wintry flame.

[wintry flame]

Ohk thankx for the help......

[onyx dagger]

You're welcome!

[carmine cargo]

@carmine cargo long press volume menu in control centre and see if you can switch mic
@storm willow In SETTINGS, AUDIO? I tried long pressing there, but nothing appears...

[south pike]

[onyx dagger]

Yes? @south pike

[polar marsh]

@merry lion:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shy breach]

Just used 5000 battle coin for 500 UC .. Battle coin deducted but didn't receive my uc in game mail .

@polar marsh Just used 5000 battle coin for 500 UC .. Battle coin deducted but didn't receive my uc in game mail .

Please help

@storm flume Just used 5000 battle coin for 500 UC .. Battle coin deducted but didn't receive my uc in game mail .

[night cloak]

Change vanquisher achievement plz impossible

[vagrant forum]

@night cloak, please send your feedback in #old.

@shy breach, contact the in-game customer service for that.

[storm flume]

You can contact the customer service via the game settings, @shy breach. Refer to subpoint 5.3 in #faq for further instructions.

[charred warren]

There is no tonornament option in pubg usa contury when it will come

[dull oyster]

Hlo

Help me

[shy breach]

@charred warren Just used 5000 battle coin for 500 UC .. Battle coin deducted but didn't receive my uc in game mail .

[dull oyster]

Why its showing like this when i start the game

[storm flume]

You can contact the customer service via the game settings, @dull oyster. Refer to subpoint 5.3 in #faq for further instructions.

[shy breach]

@charred warren please help sir ... Its the matter of 500 UC ...

@storm flume Just used 5000 battle coin for 500 UC .. Battle coin deducted but didn't receive my uc in game mail .

[vagrant forum]

Please contact the in-game customer service for that, @shy breach. I already replied you earlier. Refrain from repeating the same thing over and over again.

[night cloak]

Any update on pubg mobile ba.n in India

[shy breach]

@vagrant forum No reply from in game customer service ...

[vagrant forum]

They are the only ones who can help you with that issue, @shy breach. The staff here cannot help you with that since we aren't affiliated with the customer service.

[night cloak]

Any update on pubg mobile ba.n in India
@night cloak

[dull oyster]

Plz help me

[onyx dagger]

Dont know, @night cloak.
Wait patiently for the Official news.

Please contact Customer Service in-game about this as only they can help you with Account related issues, @dull oyster.

[dull oyster]

Bro How my Game is not opening

How can I contact in game

[onyx dagger]

You can contact them via in-game settings.

[dull oyster]

Bro its not opening how can i contact

[onyx dagger]

I think you should try reinstalling the game.

[sacred yarrow]

Ok

[vagrant forum]

Repair the game client, @sacred yarrow.

[dull oyster]

Bro i have reinstalled it 16 times

@onyx dagger

@vagrant forum

[vagrant forum]

You can contact the customer service through the login menu, @dull oyster. There is a help button on the right side on the login menu.

[dull oyster]

Ok

Let me cheack

[ripe elbow]

how come in same game?

[vagrant forum]

Can you please report that in #old along with the following details of both the players, @ripe elbow :
▫️ In-game Numeric ID
▫️ Device
▫️ WiFi/Cellular
▫️ Country

[dull oyster]

No bro

I didn’t get the account related issue

@vagrant forum

There was nothing about my issue

@vagrant forum

[onyx dagger]

Did you contact them? @dull oyster

[polar marsh]

@median torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dull oyster]

Yes bro

@onyx dagger

[onyx dagger]

Well

Did they reply?

[dull oyster]

Yes

[onyx dagger]

What did they say?

[fallen anchor]

why i cannot move after getting chicken dinner?
i can use medkit, drink boost, but i cannot go and cannot shoot while my teammates are enjoying the victory

[dull oyster]

They said we didn’t understand your problem

[onyx dagger]

Feel free to report it in #old with a small video proof, @fallen anchor.

[dull oyster]

Tell us in detail

[onyx dagger]

Then tell them. @dull oyster

[dull oyster]

I had

[onyx dagger]

And?

[night cloak]

Hi , who can help me to recover my account😩

[dull oyster]

No reply

[onyx dagger]

State your issue, @night cloak.

Wait for their reply then. @dull oyster

[dull oyster]

Ok

[onyx dagger]

Alright then.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Pubg please fix vivo y15 gyroscope delay

[onyx dagger]

Feel free to report in #old, @night cloak.

[night cloak]

When will be zombie mode back in pubg mobile? @onyx dagger

[onyx dagger]

Well, @night cloak, It was released today.

[night cloak]

@onyx dagger it is infection mode

Zombie mode is different whereas we land LOOT and kill zombies survive nights @onyx dagger

[onyx dagger]

Infection mode is released today, @night cloak. And I believe that Infection mode and Zombie mode are the same, Here.

And also, Feel free to share your Feedbacks about Infection mode in #old.

[warm pilot]

wat is this NAN?

[onyx dagger]

Refer to #faq 4.12 about your issue, @warm pilot.

[warped parcel]

Is this a bug?

[vagrant forum]

Everyone got that.

[warped parcel]

But duration didn't increase. Also why same background twice

[night cloak]

how much character vouchers it cost to unlock Andy?

..

[warped parcel]

@night cloak 1200

[night cloak]

you sure?

[warped parcel]

Yes, I've bought it

[night cloak]

alright
dying inside

[warped parcel]

There were many events to get character vouchers at that time

[night cloak]

does vpn tricks still work?

also why i cant collect rewards in "Blue's Secret"

[warped parcel]

If you have doubt, you can check Character section in game, Workshop - > Character @night cloak

VPN usage is not recommended, don't know about Blue Secret, i don't have that event,sorry

[night cloak]

what the..

[warped parcel]

Depends on region, i guess

I mean events

[vagrant forum]

Screenshot of the event? @night cloak

[warped parcel]

@vagrant forum was that a bug? To give same background twice

[vagrant forum]

Not sure if it's a bug, @warped parcel.

[warped parcel]

Ok

[night cloak]

please iwant report a cheater at Live now:

[storm willow]

YouTube? @night cloak

[night cloak]

@storm willow yes

[gritty glade]

Guys plz help me

[storm willow]

Can you DM Me the link?

[night cloak]

can i send you the Live at private?

[storm willow]

@gritty glade explain your issue.

@night cloak yes please

[gritty glade]

My server - USA.

I HAVE purchased 500 UC pack in India Bonus Challenge.
Battle Point deducted but UC not received

[onyx dagger]

does vpn tricks still work?
VPN is not Recommended, @night cloak. Contact Customer Service in-game if you want to know more about VPN.

[gritty glade]

10,000 Battle Point ( 1000 UC) deducted. But i have not Received

Also another 100 battle Point lost but not Received India Bonus Voucher

[west field]

Hi people!
I just want to know if this 2 game mode will came back to the game?

[gritty glade]

Guys plz reply me

Username : DHAVAL乛AHIR
Character Id : 5207104731
Current Region : USA

I Am Redeem 500 UC pack 2 times.
And 1 Voucher Card From Here.
My Battle Point Deducted But I don't Receive Any Rewards In My Mail Box.

I Lost two 500 UC Pack + 2 Voucher Card.

Please help me. @lime juniper

[onyx dagger]

Please contact Customer Service in-game about this, @gritty glade.

Dont know, @west field.
Feel free to share your Thoughts in #old.

[gritty glade]

@onyx dagger

How to Bypass In Game Bot.
It's So Much Irritated

[onyx dagger]

If you answer the bots questions correctly, It will guide you to one of the staff, @gritty glade.

[gritty glade]

@onyx dagger

No i am trying since 11 months but the bot is not bypassing

[storm flume]

Hello, @ripe frigate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[gritty glade]

@onyx dagger

It's done?
Bot not closed my chat.

So it's done for me?

[onyx dagger]

As you did state your issue to them, I think you should wait for their reply Patiently, @gritty glade.

[gritty glade]

Ok thanks.

They definitely help me?

I received my rewards?

[onyx dagger]

Let's hope for the best.

[gritty glade]

Dear,
I Lost 1000 Uc.
The amount is so big for me.

When I Click on 500 UC PACK.
It shows system is busy, try again.

And then battle poitns Deducted.

[onyx dagger]

Let's hope for the best.

[night cloak]

Anyonee here to help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Same as Marvel's

[spring zephyr]

Contact in-game customer service for that.

[night cloak]

Did got the uc but points gone

[spring zephyr]

Contact in-game customer service for that.

[night cloak]

Did .No reply from morning

[spring zephyr]

Patiently wait for their response. That's the best thing that you can do at this moment.

[night cloak]

Yea

[spring zephyr]

Try repairing the game

[polar marsh]

@sand lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@distant jungle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[delicate veldt]

@vagrant forum Can u Help me

[vagrant forum]

What's the issue?

[delicate veldt]

can i unlink an email from pubg?

[proper sparrow]

This came out of a chest I opened in the game and it's not a montage

[spring zephyr]

@proper sparrow Try repairing the game.

[vagrant forum]

Nope, @delicate veldt.

[spring zephyr]

@delicate veldt Unfortunately, you can't.

[delicate veldt]

@vagrant forum @spring zephyr oki thx 😗

[proper sparrow]

@spring zephyr I made it back out but it didn't work

[peak grove]

And none had flare on em it gotnlike multiplied or something when I clicked other flare I found and none of them had any ammo

@lime juniper

[spring zephyr]

@peak grove Report it in #old, with a better explanation on how to recreate it, a video of it would be helpful.

[peak grove]

I can’t anymore xd.

[mint night]

Hi, I have shipped the iTunes card for50$ to my account and when i enter to pubg mobile to buy it gives me a note : unable to pay as your account may be at risk!(1138)

[peak grove]

@merry sandal Check #old please.

[storm flume]

You can contact the customer service via the game settings, @mint night. Refer to subpoint 5.3 in #faq for further instructions.

[ornate thicket]

How to unlink email from pubg

[storm willow]

Email unlink is currently not possible @ornate thicket

You may try contacting ingame customer support

[chrome hazel]

My account is listed for 10 years without a reason

help

[polar marsh]

@chrome hazel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[long trellis]

Any pubg moderator contact me please i have serious issue

My uc is removed 600+ but i can't talk with in game customer service

Please contact me i want back my uc

[storm flume]

You can contact the customer service via the game settings, @long trellis. Refer to subpoint 5.3 in #faq for further instructions.

[clear spindle]

We cannot help you with account related issues.

[long trellis]

It's really bad!

I can't contact with customer service i told him my uc removed they show others issues

[bold siren]

We cannot help you with account related issues.

[long trellis]

Can you talk to me on Dm please

I purchased uc and uc removed after 2mint

[bold siren]

Sure, but I'm pretty sure I'll say the same thing in your DMs.

[long trellis]

Come please!

[pastel mesa]

i have problem with my account can sae one help me

i cant by grenade

[spring zephyr]

Explain in detail please.

[distant rampart]

When is Bonus Challenge cmng ??

[meager pumice]

Can Pubgm in game UC be buyed with paypal?

[polar marsh]

@fluid hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pastel mesa]

where can i open the camera for you@spring zephyr

[spring zephyr]

What do you mean?

[storm flume]

Please refer to this channel's pinned messages for further information, @distant rampart:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[meager pumice]

@spring zephyr can u anwser on my question?

[pastel mesa]

i show it to you @spring zephyr

[sick shale]

@meager pumice Use any available payment method in-game or https://www.pubgmobile.com/pay

[polar marsh]

@peak prism:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pastel mesa]

pleace need help

[meager pumice]

@sick shale there is no paypal true?

[spring zephyr]

@pastel mesa Press on the 'Attach file' and upload the image or video that you want to show.

[hidden ledge]

Hey please

[pastel mesa]

this is the problem

@spring zephyr

[polar marsh]

@hidden ledge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@pastel mesa Your country?

[pastel mesa]

iraq @spring zephyr

[sick shale]

@meager pumice Paypal should be available, you can check it yourself

[spring zephyr]

@pastel mesa Have you tried repairing the game?

[pastel mesa]

no @spring zephyr

[meager pumice]

@sick shale i will try tnx

[spring zephyr]

Try it now.

[pastel mesa]

i did @spring zephyr

[spring zephyr]

So, is it working now after repairing?

[pastel mesa]

it downloading 35 mb now @spring zephyr

[spring zephyr]

Let it download. And see if it's the same.

[pastel mesa]

ok @spring zephyr

[high crescent]

I want the official answer, does using VPN will result in suspending the account?

[storm flume]

Please refer to subpoint 3.19 in #faq for further information, @high crescent. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vale moat]

How to purchase battle coin

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vale moat. Remember to read through #faq before asking questions in the support channels.

[vivid root]

Unable to login from email

@polar marsh help

[onyx dagger]

Can you try again after some time? @vivid root
Hope it works.

[vivid root]

Tried it but keep saying failed to login

[night cloak]

my friend

[onyx dagger]

I think you tried a lot. Try again after some time. @vivid root

[night cloak]

who can help me?
I have problem I bought some uc, but no uc come to my account 😦

now

I bought 660 uc from midasbuy but no uc comed to my account

[onyx dagger]

Refer to #faq 4.1, @night cloak.

[vivid root]

@onyx dagger ok if u say so

[night cloak]

@onyx dagger ok

[onyx dagger]

Alright then. @vivid root

[night cloak]

i will try to contact but they don't response to me

[polar marsh]

@sly gyro:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Wait patiently for their reply then, @night cloak.

[night cloak]

💕 ok thanks

[onyx dagger]

You're welcome.

[night cloak]

@onyx dagger another question plz

[onyx dagger]

Yes?

[night cloak]

hello support

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

okey thanks

okey thanks i don t know this

[exotic viper]

I just recorded a hacker , can i submit the clip somewhere or is there no point .

[night cloak]

@onyx dagger I using emulator

[clear spindle]

You just got that @night cloak

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

Hello, @exotic viper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hollow hedge]

what was the minimum age to play PUBGM? 16?

[clear spindle]

Yes.

[hollow hedge]

if I know somebody is under that age, should I report in game using the report button next to profile?

[onyx dagger]

It actually depends on the region you are in, @hollow hedge.
Actually, The minimum age is 13 years.

[hollow hedge]

EEA region^^

[thin halo]

You can check it in playstore. It will give you the age limit.

[hollow hedge]

apparently 17+

[clear spindle]

It starts from 14 years and what Izzy said. You can report them via in-game.

[hollow hedge]

ok, thanks!

[night cloak]

how can you get PUBG partners Title what should you have or have to do??? Please answer me 🙌

[sick shale]

@night cloak The "PUBG Partner" title is not something one can apply for. The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community. We do not give it to players who ask for it.

[night cloak]

@sick shale There are too many people who have it and they don't deserve it.