questions

[daring mason]

@south socket,you can report it in #old

@south socket,or contact customer support

[onyx dagger]

Have you bought UC from sites other than MidasBuy? @south socket

And please do not Misguide. @daring mason

[upbeat cargo]

Does pubg have "bug fixes updates"?

[south socket]

I buy ingame uc for 100$ and then this mail xd

[onyx dagger]

It does. @upbeat cargo

Then you should contact Customer Service about this. @south socket

[upbeat cargo]

When does these things happen?

[south socket]

Have you bought UC from sites other than MidasBuy? @south socket

And please do not Misguide. @daring mason
@onyx dagger no just one time from midasbuy

[onyx dagger]

There will be in-game updates, of 3Mb-15Mb.
Those can be Bug fixation updates, @upbeat cargo.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Then, You should contact Customer Service about this, As I said, @south socket.

[south socket]

I contact them

[onyx dagger]

Did they reply?

[south socket]

No xd

Its 3 days ago

[onyx dagger]

Wait for their reply then.
The Team is short staffed due to COVID-19 Crisis.
Tho, they will try to reply as soon as possible.

[daring mason]

@onyx dagger,when will we get vaccine ?

[onyx dagger]

Feel free to ping me in #chat to chat, As this is a Support Channel.

[upbeat cargo]

There will be in-game updates, of 3Mb-15Mb.
Those can be Bug fixation updates, @upbeat cargo.
@onyx dagger bug fix update was in the days? Because I remember as if I had seen it

[steel wing]

Basically what happens when the percentage goes all the way to 0?

[vagrant kayak]

What in 7.59

[steel wing]

@sick shale

[vagrant forum]

Minor in-game patches are released every once in a while for performance improvements. The contents aren't always listed.

[sick shale]

@steel wing Then you will be able to see your rank on server

[steel wing]

Oh ok thanks 😊

[wide tinsel]

Does bonus challenge came or not?

[upbeat cargo]

Does bug fix update was in they days?And does these bug fix updates are effective for all reported bugs or not? I have the biggest bug, and I can't play with it.

[graceful silo]

@wide tinsel please see pinned message of this channel

[kind stratus]

Is there any news regarding Bonus Challenge?

[graceful silo]

@kind stratus Please see pinned message of this channel

[sick shale]

@upbeat cargo No, not all bugs
Feel free to report bugs in #old

[night cloak]

I have a problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Can someone help

[onyx dagger]

What's the issue? @night cloak

[upbeat cargo]

@upbeat cargo No, not all bugs
Feel free to report bugs in #old
@sick shale I was here like 2 or 3 weeks ago, i reported it already. But this thing is annoying and I really can't play with it. I haven't played scrims, tournament with my team since new season started ☹️

[night cloak]

@onyx dagger can I buy uc in india

[onyx dagger]

I think MidasBuy and In-Game purchases are blocked for now in India, So that's a No, @night cloak.

[night cloak]

@onyx dagger will bonous challenge come in pubg or it got removed and when

[onyx dagger]

Because, If you buy UC from unofficial sites, Either they scam you, Or you would get your UC deducted.

About Bonus Challenge, @night cloak, It is only available in some regions, For now.

[night cloak]

@onyx dagger Can u say 1 region plz

[onyx dagger]

USA, Possibly, @night cloak.

[night cloak]

@onyx dagger I set usa in my fake acount it works but for few days then the bonous challenge has been removed from usa smae to my friend

[polar marsh]

@nova jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

@night cloak

[lime thunder]

Bro can I use gfx tool

[night cloak]

@lime thunder no

[onyx dagger]

It will be back soon, Hopefully. @night cloak

[storm flume]

Use of unauthorized third-party software or methods, @lime thunder, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

@onyx dagger within this season or after this season

[onyx dagger]

No ETA. @night cloak

[keen notch]

Plz can you make a private pubg mobile for Turkish pleaaase

[onyx dagger]

What do you mean? @keen notch

[night cloak]

@onyx dagger whts that I dont understand

[keen notch]

They insult me all the time because iam arabic when i kill them @onyx dagger

The disturb me!

[onyx dagger]

No Estimated Time of Arrival, @night cloak.

Report them in-game for their behavior then. @keen notch

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@onyx dagger i see thak u for your information nice service lol

[keen notch]

I report and nothing happened to them there is no emails sent to me when i report them!

[green belfry]

I am getting uploading resources from 5 mins.. What to do

[sick shale]

@keen notch You can mute the speaker, please don't say anything thay may cause fights here

[keen notch]

Ok sorry i didn't know this @sick shale

[sick shale]

@night cloak what's the issue?

[night cloak]

@sick shale Number 3+4 Cheater🙃 just 1shot kill me

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[onyx dagger]

Lol, You're welcome! @night cloak

Can you state your issue more briefly? @green belfry

[polar marsh]

@unreal shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green belfry]

Can you state your issue more briefly? @green belfry
@onyx dagger
I just opened the game and I got 7mb update but it is not downloading from 10 minutes

[onyx dagger]

Try deleting the app cache of the game from your device Settings, @green belfry.

[green belfry]

Thanks it is working bro

[onyx dagger]

You're welcome!

[granite magnet]

fix the game for iranians

[onyx dagger]

Feel free to share your issues that you're experiencing in-game kn #old, @granite magnet.

[sinful venture]

Please any one help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sinful venture. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@sinful venture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fair isle]

uhhhh

[idle sparrow]

Someone hacked my account and stole it. I want to restore the account

[storm flume]

You can contact the customer service via the game settings, @idle sparrow. Refer to subpoint 5.3 in #faq for further instructions.

[idle sparrow]

I cannot review because the account was completely stolen

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @idle sparrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[alpine flower]

I cannot review because the account was completely stolen
@idle sparrow i think you can contact in game customer support from login page itself

[idle sparrow]

Will I recover the stolen account after that! I would like to know how to recover a stolen account, especially if the thief is using my account

[visual jay]

@idle sparrow go to ur stats and click career results then u can check if the hacker is using it

[alpine flower]

Will I recover the stolen account after that! I would like to know how to recover a stolen account, especially if the thief is using my account
@idle sparrow if its yours, chances are you can recover i think they will ask some proofs etc which you need to provide.
all the best
i dont know what to say but just say my account is stolen or hacked

go to ur stats
@visual jay then ?
also he says he cant login (completely lost)

[visual jay]

no on a alt acc

or reset ur password by going to what social media ur using it will send a veri email to ur emails

[sick shale]

@idle sparrow Contact customer service of the respective social media channel and recover it.

[onyx dagger]

The only solution you have is contacting the customer service. You do not have any other option. Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait. Waiting times may be longer than usual due to the COVID-19 crisis, you are therefore required to be patient in this regard, @idle sparrow.

[polar marsh]

@noble hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith brook]

@idle sparrow English plz

Why people just dm

[idle sparrow]

@wraith brook The account is stolen

[velvet crow]

بدون سبب متبند ولا استخدام ولا هكر وكنت العب مستودع ومفاجأة باند حسابي

[storm flume]

Please do not use languages other than English, @velvet crow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@velvet crow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pale cave]

can you please add more payment ways in my country

[night cloak]

Which country ?

[pale cave]

Algeria,there is any way to pay now cuz onecard is unavaible

[night cloak]

@pale cave search in google

[pale cave]

for what?

[onyx dagger]

You can pay by MidasBuy tho. @pale cave

[sick shale]

@pale cave Try from this, https://pubgmobile.com/pay

[onyx dagger]

And Yes, Feel free to share your thoughts about this in #old.

[pale cave]

yep i just said add more payment ways in mediasbuy such as mobile pay ect

[wheat wave]

My account is havìng login issues

[onyx dagger]

Please refer to #faq 4.6 for your issue, @wheat wave.

[pale cave]

where i can suggest this??

[onyx dagger]

In #old, @pale cave.

[still flume]

playing against tryhards is stressful specially when they have ping advantage and my clan doesnt be camping every game depending on bots to raise our KD 😭😭 cause we are afraid of hot dropping and getting wiped by 20ms arab Squads either pro or hackers idk cause playing at 250ms everyone seems like a hacker

[polar marsh]

@deep walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Feel free to share your Feedbacks in #old, @still flume.

[visual jay]

@still flume lol im a master at 250ms 250ms for me is smooth af

[polar marsh]

@limpid thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Please do not go Off-Topic here.
You may have a Conversation in #pubg-mobile.

[still flume]

@visual jay im not talking about lag bro the game is smooth but if im playing at 20ms and you're playing at 250ms , 95% of the time we meet in the battleground i will eliminate you

[visual jay]

ye thats what

[still flume]

if we have the same Experience 20ms player will win bro thats how it is

[onyx dagger]

Please do not go Off-Topic here.
You may have a Conversation in #pubg-mobile.

[visual jay]

im playing on 250ms and everyone else is playing on 100or lower ms ,-,

[quasi crane]

Hello

[onyx dagger]

Hi.
State your issue. @quasi crane

[vagrant dew]

Hi @onyx dagger i am from nepal. I am playing pubgm since season 2 and server is indo. But since few days i don't have indo server instead there are so many arabic players in asia servers. Is there any changes in server?

[visual jay]

ye thats true half of the time our ping makes us very bad at the game

[still flume]

@visual jay yep Ping is the most important thing 😭😭

[onyx dagger]

Move to #pubg-mobile, @still flume @visual jay.

[night cloak]

[visual jay]

ping fps and rendering

[onyx dagger]

Did you try changing your matchmaking language? @vagrant dew

[steep sigil]

Please help restore the account ,i have not commited any fraud , nor have i used any software or additional programs , please review my account , Thank you very much . My id is

5415013807

[quasi crane]

Yes

[vagrant dew]

Did you try changing your matchmaking language? @vagrant dew
@onyx dagger its always English

[polar marsh]

@steep sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quasi crane]

Omg

[onyx dagger]

I think, The game does it to help you join a match faster, @vagrant dew.

Can you please state your issue? @quasi crane

[quasi crane]

Pls help my account was suspended

[visual jay]

emulator is broken matchmaking is 2 mins plus... on all servers

[vagrant dew]

Can you please state your issue? @quasi crane
@onyx dagger sure

[quasi crane]

No

[onyx dagger]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity, @quasi crane.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

[wheat wave]

My account is having trouble logging in even guest accounts

[onyx dagger]

And @vagrant dew,
Feel free to report this in #old.

Did you refer to #faq 4.6 as I said, @wheat wave?

[wheat wave]

Yes i did

[polar marsh]

@quasi crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wheat wave]

But its not responding even though

[onyx dagger]

Can you try clearing the app cache of the game, from your device settings? @wheat wave

[wheat wave]

Okay let me try once if the issue persists then pls guide me

[vagrant dew]

I think, The game does it to help you join a match faster, @vagrant dew.
@onyx dagger ping is high fps goes down and more arabic players are hacking so kindly request you to take this mesg to management level. We cannot play pubgm in this situation. Kindly we need indo server. Thanks

[onyx dagger]

I'll try. @wheat wave

[wheat wave]

Thank u

[onyx dagger]

So, as i said, @vagrant dew,
Feel free to share your Thoughts on this in #old.

The Team used to go through that channel to check the reports/feedbacks sent by the players, and would take actions.

[oak canyon]

Sir my account hacked and hacker linked his gmail and Twitter but account login in my device can you please help me😥

[storm flume]

You can contact the customer service via the game settings, @oak canyon. Refer to subpoint 5.3 in #faq for further instructions.

[oak canyon]

Any admin here

[night cloak]

Contact Gmail Customer service of your account

@oak canyon

[polar marsh]

@elder monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oak canyon]

Ok

[royal heron]

My account has been recharged and why

[onyx dagger]

Recharged? @royal heron

[royal heron]

I didn't do a hacker or anything.

[onyx dagger]

Did you mean that your account got Suspended/Banned from the game??

[royal heron]

Yes

[onyx dagger]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity, @royal heron.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

[dense skiff]

What if the anti cheat system does it by mistake

[polar marsh]

@dense skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[royal heron]

I don't know how.

Are there Arabs?

[storm lake]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @storm lake. Remember to read through #faq before asking questions in the support channels.

[storm lake]

My account hacked and hacker link his twitter account to my account. How I can remove that twitter account plss help me sir

[storm flume]

You can contact the customer service via the game settings, @storm lake. Refer to subpoint 5.3 in #faq for further instructions.

[storm lake]

Thank you

[mighty meadow]

@night cloak

[night cloak]

Yes

@night cloak
@mighty meadow why Ping Tell

[upbeat garnet]

Please help me i need help

[onyx dagger]

Yes? @upbeat garnet

[polar marsh]

@upbeat garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Refer to the bots message.

[iron basin]

How many ingame updates were launched today??

[night cloak]

When will pubgm come back in India

[onyx dagger]

Dont know about it, @night cloak.
Wait for the Official news.

[night cloak]

Ok

[plucky sorrel]

@onyx dagger Can i get the official e-mail of pubg mobile that's active and responds back too?

[onyx dagger]

[e-mail] , @plucky sorrel.

[plucky sorrel]

Thank You!

[humble dirge]

i dont if it is because i dont play the game much or you guys start to do your job but 5 days no cheaters nice

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[sick shale]

@hoary frost

[hoary frost]

👌

[onyx dagger]

Thank You!
You're welcome! c: @plucky sorrel

[floral edge]

how to complete RECALL event/missions ...

[onyx dagger]

Recall one of the players back to the game, who hasnt played the game for 30 days, @floral edge.

Check your internet connection. @hoary frost

[devout niche]

Map of the advanced lobby.
Why when I create an advanced lobby and set the lobby settings. They don't work? What am I paying money for? If you are selling a lobby card, then make the normal settings!
I put away my backpacks, but they are there!
I'm removing the armor, but it's there!
I put away the automatic weapons , but they are there.

[floral edge]

may I ask how to recall a player? @onyx dagger

[onyx dagger]

You can invite him back to the game via the social media in which you're friends, @floral edge .

[floral edge]

oh I see, ok ok

[onyx dagger]

Alright.

[floral edge]

thanks buddy

[zenith echo]

hiiii

my friend is facing problems like message of pubg plz help

[polar marsh]

@zenith echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You're welcome! c: @floral edge

[graceful silo]

We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.@zenith echo

[eager valve]

.

[onyx dagger]

Yes? @eager valve

[polar marsh]

@midnight coyote:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can contact the customer service via the game settings, @pulsar yacht. Refer to subpoint 5.3 in #faq for further instructions.

[celest shadow]

Please do not share your personal details such as passwords, e-mails and et cetera to third-parties, @pulsar yacht.

[pulsar yacht]

@celest shadow bro my friend account has been hacked , unable to login with the newer version ,name and country flag has been changed

[celest shadow]

Please inform him to contact our customer service for further assistance in this regard, and the customer service of your social media and/or e-mail account in question, @pulsar yacht.

[pulsar yacht]

How can I contact them

[onyx dagger]

You can contact them via in-game settings, or in the login page of the game, @pulsar yacht.

[lone tangle]

One of my friend has their account unlinked and all in-game name and crew has been changed@onyx dagger

[onyx dagger]

So what's the issue? @lone tangle

[lone tangle]

Someone unknown unlinked the account

@onyx dagger

[wooden hemlock]

Any information about premium crate?

[toxic pike]

its pubg mobile support hacker

[night cloak]

@wooden hemlock, no.

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with this issue, @lone tangle.

[night cloak]

@toxic pike, they do not.

[lone tangle]

I did but no response

[onyx dagger]

Wait for their reply then.

[night cloak]

@toxic pike, you may move to #pubg-mobile for discussion.

[modern totem]

hello guys i have issue i can only join map erangle other maps Give me 3 min+ i play from season 4 on gameloop this is the first time this happend anyone can help me ?

[onyx dagger]

Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @modern totem.
You can ask this question/Issue in #emulator-support and not here.

[storm flume]

You can now access #emulator-chat and #emulator-support, @modern totem. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@golden nimbus, issue?

[golden nimbus]

@night cloak

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @golden nimbus. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Any update on pubg b.an in India

[modern totem]

@onyx dagger i did they tell me its not emulator problem and tell me to come here

[night cloak]

@modern totem, the longer wait times are due to low activity of players unfortunately nothing can be done about this try find a time when the player activity is higher.

@night cloak > Any update on pubg b.an in India
@night cloak

[golden nimbus]

😒😒

[onyx dagger]

Yes? @golden nimbus

[modern totem]

iam playing from season 4 this never happend im now like who playing other emulator not gameloop this only happend to me only when i play with diffrend emulator

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @golden nimbus. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@modern totem, using other emulators is a risk to your account, feel free to use game loop.

[modern totem]

i do use gameloop but whan happend now to me like who dont play with gameloop my freinds who dont play with gameloop that happend to them

[golden nimbus]

I had a problem that the link failed and the remaining 9 hours on the Facebook link appeared, and it appeared to me as described to you,

[night cloak]

@golden nimbus, did you login via Facebook while unlinking?

[golden nimbus]

I found out that the link failed and I did not register from Facebook

[night cloak]

@modern totem, the longer wait times are due to low activity of players unfortunately nothing can be done about this try find a time when the player activity is higher.

[storm flume]

You can contact the customer service via the game settings, @golden nimbus. Refer to subpoint 5.3 in #faq for further instructions.

[golden nimbus]

I did not register from the side of Facebook and it appeared to me that the connection failed 😭

[onyx dagger]

Dont know about it, @night cloak.
Wait for the Official news.

[fallen echo]

@golden nimbus You have changed the src.version

[golden nimbus]

No

[onyx dagger]

Please contact Customer Service in-game about this issue, @golden nimbus.

[golden nimbus]

😭😭

[dense gulch]

What should I do ? I can't hear anyone and I can't use the mic but game sound is perfect help please, I even delete the game and reinstall ☹️

[dapper shell]

Good afternoon, a person entered my account today and linked a social network in it and I can't play, I would like to know if there is a way for me to disconnect this social network or at least have information from this login, because I can't access my account because it all the time access, I was wondering if there is any way to remove this social network because there is no 24h that was linked.

[onyx dagger]

Can you try clearing the app cache of the game from your device settings? @dense gulch

Please contact Customer Service in-game about this as only they can help you with Account related issues, @dapper shell.

[dense gulch]

Kool I'm iOS user

[onyx dagger]

Try restarting the game then? @dense gulch

[dense gulch]

@onyx dagger 2 times, I even use the repair features in game

[onyx dagger]

Feel free to report this in #old, @dense gulch.

The Team used to go through that channel to check the reports/feedbacks sent by the players, and would take actions.

[dense gulch]

@onyx dagger already did that

[onyx dagger]

Alright then.

[odd gale]

Id : 5257577393
Nick : ・MASACRE・
Hello Pubg Mobile Authorities When I wanted to login to the Pubg account, the photo gave the warning on the screen that I sent you, I received a warning that you used a cheat, but I did not use any cheat. There was a problem.

[polar marsh]

@odd gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@dense gulch, from your report in #old, it’s a internet issue please try switching network or try change dns, set DNS 1 to 1.1.1.1 and set DNS 2 to 1.0.0.1

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @dense gulch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

That’s instruction on how to change your DNS settings.

[shy canyon]

Hello

[stone schooner]

Y am I not able to unlink my account. It's showing some blank notice

[cyan glacier]

Hello guys My setting icon is behind scoreboard in tdm and I can’t click it. How can i fix it?

Can anyone help?

[sick shale]

@cyan glacier Change it after the match

[cyan glacier]

After the Match?

[sick shale]

Can you take a screenshot, because I don't understand what's the problem

[cyan glacier]

Thank you

[cyan glacier]

@sick shale thank you, it helped

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @icy night. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sick shale]

@cyan glacier Ok then, welcome

[icy night]

Why i am seeing this? We have terminated connection... .

[shy canyon]

Hello guys 🌹🌹
I need help

[night cloak]

Please refer to subpoint 4.11 in #faq for further information, @icy night. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shy canyon. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Is there any way to transfer items one account to another

[sick shale]

@night cloak No

[night cloak]

trading system when pubgm

[sick shale]

Feel free to suggest that in #old

[proven horizon]

Bonsoir

[sick shale]

@proven horizon ?

[proven horizon]

J’ai un problem

[storm flume]

Please do not use languages other than English, @proven horizon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

Feel free to state your issue, But in English, as this is a Global server, @proven horizon.

[polar marsh]

@proven horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fierce obsidian]

sorry is that real that there is a attack to pung mobile server that make pubg mobile slow

[sick shale]

@fierce obsidian Check pinned messages in #news

[drifting goblet]

[night cloak]

Hello .. I have a problem and i need help 😩

[normal moth]

Some people get different combat and lobby graphic settings..why i am not getting it?

[shell tapir]

@normal moth If you don’t have phone that’s support specific graphics/FPS you will not be able to get it in the future.

@night cloak May I assist you as much as I can?

[night cloak]

The voice chat is not working when i open the game on wi-fi but it works when i open it by sim-card internet

@shell tapir
I have tried to redownload the game but nothing changed

[normal moth]

@normal moth If you don’t have phone that’s support specific graphics/FPS you will not be able to get it in the future.
@shell tapir low end device thn me getting it why m not thn?

[night cloak]

@night cloak, please change your DNS, you can refer to #faq subpoint 4.5 for instruction on how, set DNS 1 to 1.1.1.1 and set DNS 2 to 1.0.0.1

[storm flume]

We would not ban you for no reason, @fierce obsidian. Rest assured that you would not be banned if you abide the Terms of Use.

[night cloak]

@normal moth, what are you referring to “graphics”

[normal moth]

@normal moth, what are you referring to “graphics”
@night cloak there is a new feature different combat and lobby graphic settings in pubgm

[night cloak]

The background?

Can you send a screenshot of what you’re referring to please.

[night cloak]

Are return awards still a thing??

@normal moth, that’s a beta screenshot not the global version.

@night cloak, yes.

Piglet outfit still available?@night cloak

I believe so but the inactivity time accumulates each time you get the event.

[normal moth]

@night cloak oh maybe that's why.. thanks

[night cloak]

@night cloak, not sure sorry

[fierce obsidian]

We would not ban you for no reason, @fierce obsidian. Rest assured that you would not be banned if you abide the Terms of Use.
@storm flume i am very sorry it was my bad and it will not happend again i will act with more respect

[regal hill]

are the thing we buy in Redeem with silver permanent

[mystic lake]

There is a lot of hackers

Please guys let's share a hashtag on the social media under pubg full h a c k e r s

[sick shale]

@regal hill There are time limited and permanent items

[regal hill]

@sick shale Yea thx i just figure it out now
So we just basically save our um Token for expensive permanenet stuff
So yea thx

[polar marsh]

@jaunty sundial:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[formal mason]

This is fake or real?

[umbral canyon]

i have a question , there is acheivement called " witness of truth " required to see the ACE Union video at respawn island 5 times . what is that ?

is this coming in the future or what ?

[night cloak]

@umbral canyon, that was an event that is now over.

@formal mason, where did you get that from?

Can u get banned if u refund something
@drifting jay, I don’t believe so.

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[sullen kiln]

Hi

[polar marsh]

@golden yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ocean spruce]

Guys, I lost my Facebook account and unable to access my account. Can you help please?

Quick reply please

[night cloak]

Facebook has a log that you can access if you lost your account

was your phone # linked with it or any other accounts? @ocean spruce

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @ocean spruce. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

We are unable to provide assistance if you do not ask a question or state a problem, @sullen kiln. Remember to read through #faq before asking questions in the support channels.

[storm flume]

Please do not use languages other than English, @lament mural. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@urban robin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[burnt stirrup]

I played in Asia server, but i faced Europe server teammate at the same match , even the enemies are from Europe server . also my ping changed from 90 to 280 . Is there any problems with servers?

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @burnt stirrup. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@proud acorn, you may report them to telegram, #cheater-reports is for 10 year account bans. Not reporting hackers sale pages.

@burnt stirrup, you’re the only report so far.

[proven crescent]

Please explain how I am supposed to purchase the custom pack when this error is popping up every time I tap purchase?
@proven crescent

And now the whole event is gone why?

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@proven crescent, the team are investigating the issue so the event will be temporarily unavailable.

[proven crescent]

ETA?

[night cloak]

No ETA as of now.

[fleet robin]

probably fast simce its a micro transactions feature😂

[proven crescent]

Perfect! I bet it’s straight after I get sick of waiting and buy UC 😑

[burnt stirrup]

@night cloak check#old and see a message sent from fLw

Is there any answer ?

[night cloak]

@burnt stirrup, feel free to report it too, if we get more reports will forward it to be investigated.

[cedar bolt]

Why this new update ??

[crystal dagger]

السلام عليكم

[frozen nimbus]

I can't climb objects or enter through windows

[storm flume]

Please do not use languages other than English, @crystal dagger. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[crystal dagger]

My account has been classified and I am not fraudulent

[serene thorn]

Hello, my facebook is hacked. I want to change my email linked to my pubg account. Currently I’m logged into my pubg account with my ipad.
Please help me how can I change my linked email.

[frozen nimbus]

???

[polar marsh]

@crystal dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frozen nimbus]

Help!!!

I can't climb objects or enter through windows

[serene thorn]

5156300089 that’s my account id. Please help me asap. My facebook has been hacked and I need to change my email linked to my account

[slender wharf]

Did you do a routine repair? @frozen nimbus

[storm flume]

You can contact the customer service via the game settings, @serene thorn. Refer to subpoint 5.3 in #faq for further instructions.

[slender wharf]

@cedar bolt Most likely just a patch update.

[serene thorn]

I did that but it’s just automated replies. i can’t get a hold of my account

[stoic scroll]

Due to some personal reason I want to deactivate my linked email ( not play games account )
Want to relink with new email.
Please help by guiding.

[serene thorn]

Please help me

[slender wharf]

@stoic scroll Please do contact in-game customer service to get it deactivated.

@serene thorn What are the replies you get?

[stoic scroll]

@slender wharf it is not helping
They are giving bot reply

[serene thorn]

Exactly

[slender wharf]

@stoic scroll is the link hacked or compromised?

@serene thorn The Facebook was hacked or the account in-game was?

[serene thorn]

The facebook was hacked

When I open my game it says logged in from another device

[stoic scroll]

@slender wharf I want to deactivate my email. Due to some personal reason. Don't want to flash it here. Before that I want to relink the game with new email account

[slender wharf]

Well, you cant transfer an account to another link unfortunately. If the Facebook was hacked you could try to contact Facebook customer support to get ahold of that account again, then once you have it back in your possession contact customer support letting them know that an unwanted user has entered without permission, and that you get a pop-up message saying logged in from another device @serene thorn

@stoic scroll Just unlinking an email might be hard. What do you say when you contact customer service?

[stoic scroll]

I share the game ID, character ID, linked email detail, screenshot, new email detail.

But the Customer care replied to contact via in game.

I did the same but in game there is no option for that .

@slender wharf

I share the game ID, character ID, linked email detail, screenshot, new email detail.

But the Customer care replied to contact via in game.

I did the same but in game there is no option for that .

[slender wharf]

When you say no option for that, do you by a chance mean the already available options? Also did you click the little chat bubble at the top right of the screen?

[stoic scroll]

@slender wharf yes I did that.
Got option for unlink social media. But no email

[tawdry finch]

Introduce email unlink option , since I deleted my old email linked to the game now I am unable to get codes on it but can only login by the last password I set. INTRODUCE EMAIL UNLINK FEATURE SO WE CAN UNLINK AND LINK NEW EMAIL ADDRESS.

[grim eagle]

^ yes please

[stoic scroll]

@slender wharf
I am talking about this unlink

[tawdry finch]

Yes there should be an unlink option for email like there is for social media accounts

[onyx slate]

When is the premiem crates are comming?

[slender wharf]

There is no estimated time as of now, @onyx slate.

[slender wharf]

@stoic scroll Sorry for the delay, was just informed there is no unlink option for emails that aren't compromised.

@tawdry finch Feel free to post feedback in #old

[tawdry finch]

When it will be available

No point in posting it in feedback unless there is any action

And don’t scam people to contact the customer support, it’s a total crap 💩

[civic lagoon]

May I get some help with a account?

I tried since yesterday and I had a chat about it again but idk if I’m still kept link into my account it’s not automatically logging me in anymore just sending me to a new “ doesn’t exist “ page I’m not understanding

[stoic scroll]

@slender wharf
So what is the solution?

[night cloak]

@tawdry finch, feel free to sue #old it makes the team aware of what the community want/need, and people who have had there account hacked and email linked can contact in game support for it to be removed.

@stoic scroll, is it your email?

@civic lagoon, screenshot of the error?

[tawdry finch]

No my account is not hacked

[civic lagoon]

Yanno when it automatically logs you in with your Twitter. It’s not doing it anymore

[tawdry finch]

I just deleted the old email

[civic lagoon]

The warning screenshot is just not needed but should I be worried by it popped up??

It’s not saying Authorize app anymore

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak, accounts are punished accordingly, if it’s a false ban please follow the message above.

@civic lagoon, does it still allow you to login via Twitter?

[civic lagoon]

That’s the point I’m not even sure anymore and I’m sure I didn’t unlink and I don’t even use any alt I got have my original one no else account

[night cloak]

Can you login to the account another way?

[civic lagoon]

Sadly no

[serene bear]

@polar marsh is there any character is coming...??
Like sunny...??

[civic lagoon]

Please help me I don’t have any other options rn I fear to make another account I don’t want that 😔

[shell tapir]

@serene bear No information about it

@Amaya’sGaming#6993 If You have trouble/hacked with access your account please contact in-game customer service.

[night cloak]

@civic lagoon, could you please go into your Twitter app click settings>account>apps and sessions.

And see if your twitters there.

[delicate berry]

Bring back night mode

[night cloak]

@delicate berry, you may use #old for suggestions.

[delicate berry]

Ok

[polar marsh]

@brittle merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@rich mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@rich mango, no.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @rich mango. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rich mango]

which is the best server for dns? and best dns for pubg?

[onyx dagger]

Best one is 8.8.8.8. and 8.8.8.4. @rich mango

[night cloak]

Refer to the bots message.

[rich mango]

do u guys use dns changer?

[onyx dagger]

Listen, @rich mango,
Read #faq 4.5 about this, It will help you solve the issue.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @rich mango. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

You won’t be banned if you follow that, we don’t suggest something that’ll put your account at the risk of a suspension.

[dim wyvern]

I over-linked my account to Facebook Block, and because I cannot log in to me, this is my identifier, and here are the hands I have 5219305784

[onyx dagger]

Please contact the respective social media's Customer service about this. @dim wyvern

[rich mango]

thx u Taichi 4 the help!! how did u become moderator of this server!!

[onyx dagger]

I'm not a Moderator neither a staff, @rich mango.
And Yes, Feel free to read #faq 6.2 on how to become a Moderator/Staff of this server.

And you're welcome! c:

[dim wyvern]

How are my brother?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @dim wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rich mango]

thx 4 the faq !! but they havent told how to become moderator???

[night cloak]

It has.

[onyx dagger]

#faq 6.2, @rich mango - How to become a Discord moderator?
You will be asked by a senior member of the staff to become a moderator, if they think that you have proven to be a benefit to the PUBG MOBILE community.
And next time please ask these questions in #discord. c:

[signal quail]

Any One Know About Bounce Challenge In India Is Coming Or Not ?

[onyx dagger]

Bonus Challenge is only available in some regions, For now, @signal quail.

[night cloak]

I shifted my COUNTRY to USA to redeem uc but not even showing in USA

Taichi plz tell before it is their when I did but now not even their

[onyx dagger]

Your IP address matters. @night cloak

[night cloak]

Before I did .I redeemed Uc on one account but not able to do on second

[onyx dagger]

Try again after some time?

But you know that Bonus Challenge is not available in India for now.
And your IP address matters here.

[night cloak]

Using vpn

I will try it after sometime again.I redemmed 5-6 days ago in one account

[onyx dagger]

VPN is not Recommended.

Alright then.

[night cloak]

K

Is it official now that pubg comming in next season to India?

[onyx dagger]

Dont know.
Wait for the Official news.

[exotic viper]

This has been happening to me alot recently

Weird enough it does not happen while im in a match rather it happens when im in the lobby browsing stuff and etc

[night cloak]

Connection issue.

[graceful silo]

@exotic viper Please See Point 4.5 In #faq

[exotic viper]

Alright

@graceful silo So its a DNS issue u think ?

[graceful silo]

@exotic viper Yeah. Are You From India?

[exotic viper]

No im from the UAE

[night cloak]

ISP issue.

[graceful silo]

Ohh then try to change your DNS may it'll work

[exotic viper]

Hopefully it works , thanks!

[shut ridge]

Plzz fix this

The game logged me out

Nd now i cannot login

[graceful silo]

@shut ridge Are You From India?

[shut ridge]

Yes from India ❤️

[onyx dagger]

Hope you know that the game is banned there, For now, @shut ridge.

[graceful silo]

@shut ridge Then Please Use Airtel or V! Internet To Login Bcoz Jio won't allow you to access this game

[shut ridge]

Okay

[alpine dune]

Hey, my connection has been "terminated" twice today because I've supposedly "violated user agreement" I have no idea why this is or why it's happening today. I have screen recordings and audio from every game I've played today and I have no idea why it's happening

[onyx dagger]

Check your internet connection? @alpine dune

[alpine dune]

I have, it's not deviated at all, I've played on it for the past two years and this has never happened. The tower had maintenance months ago and nothing changed

[onyx dagger]

Tried changing your DNS?

[alpine dune]

I haven't

[indigo storm]

I have reported many cheaters but no one gets suspend upto now

[onyx dagger]

Try changing then. @alpine dune

[graceful silo]

@indigo storm It takes some time to investigate

[onyx dagger]

Once you report a player, he will be marked suspicious, @indigo storm.

[dry dune]

Hajargaming

Hacker 5652754454

[alpine dune]

Alright, thanks for the help. Hopefully I won't get suspended again

[graceful silo]

@dry dune Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

[dry dune]

Bruhh your anti cheat system is broke

[night cloak]

@alpine dune, There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11

[dry dune]

Plus they use UNROOTD devices so its kinda hard to catch them

[onyx dagger]

And you wont get suspended from the game for using DNS, @alpine dune.

[night cloak]

@dry dune, the teams trying there best.

[graceful silo]

@dry dune You Can Submit Proofs In Above Given Link

[dry dune]

@night cloak the ingame video checking hacker thing didn't work on my moto z2 force

[night cloak]

The review station?

[dry dune]

Yup it didn't respond on my mobile

Plus i think its over after BLACKPINK

[night cloak]

It’s only for selected users, means you are yet to be accepted.

[dry dune]

Ok

That pubg HACKER report link
I used several times to ban hackers of PAKISTAN but they were still playing and didn't get Ban
I even SUBMITTED proof

[night cloak]

Give it time.

[shell spruce]

That pubg HACKER report link
I used several times to ban hackers of PAKISTAN but they were still playing and didn't get Ban
I even SUBMITTED proof
@dry dune
Some one have to manually do it you know. So it takes time

[dry dune]

Than i kinda got hung up on the game and deleted that stuff

@shell spruce hmm

The hell is this?

[night cloak]

No

@dry dune, anti cheat is updated regularly you can see results via #news.

Okay, you may move to a discussion channel if you do not have anymore questions.

[rich mango]

is it good to use couldfare 11.1.1. 1.00.1 as dns??

[coral maple]

I reported a hacker but still no ban? With video a long time ago and not just one time many times but still no ban

[night cloak]

@coral maple Give it time.

[real solstice]

when will the crew challenge open? @night cloak

[vagrant onyx]

is it good to use couldfare 11.1.1. 1.00.1 as dns??
@rich mango cant till you 100% nothing going happen

But must famous and safe dns are google 8.8.8.8 and cloudflare 1.1.1.1

[night cloak]

@real solstice wait

Soon will open

[real solstice]

Soon will open
@night cloak any date

[night cloak]

No

[shell spruce]

When did the last crew challenge happen?

[onyx dagger]

On april probably. @shell spruce

[shell spruce]

Last one I remember was in April

[onyx dagger]

Maybe.

[rough atlas]

Hello , any new about anti cheaters ? I missed pubg but i cant play with them 💔

[onyx dagger]

The developers are continuously working on further improving their anti-cheat systems and measures in order to provide you a fair and pleasant gaming environment. The most efficient way to handle this situation is to submit a report to customer service via the game settings or through the in-game reporting function, @rough atlas.

[pallid summit]

When Bonus Challenge will come?
Any date?

[graceful silo]

@pallid summit Please Read Pinned message of this channel

[onyx dagger]

Bonus challenge is only available in some regions, for now. @pallid summit

[celest shadow]

@fallen echo, you do not have to repeat your statement here. You have already sent the same in #old.

[rough atlas]

This is what we heard more than 6 months ago ... and until now the cheaters are increasing .. i hope the developers found solutions for this issue cuz we love pubg mob and we can't play because them> The developers are continuously working on further improving their anti-cheat systems and measures in order to provide you a fair and pleasant gaming environment. The most efficient way to handle this situation is to submit a report to customer service via the game settings or through the in-game reporting function, @rough atlas.
@onyx dagger

[celest shadow]

Feel free to send your feedbacks regarding the game in #old, @rough atlas. You are required to include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[hardy whale]

Eh what can I use my premium crate coupons on? I literally have 14 of them and I can’t use them since the premium crate is gone

[night cloak]

@hardy whale, premium creates will return in the future keep saving them up!

[hardy whale]

Eh ok?

[onyx dagger]

Alright then.

[hardy whale]

@hardy whale, premium creates will return in the future keep saving them up!
@night cloak when tho?

[night cloak]

No ETA, @hardy whale.

[hardy whale]

ETA?

[graceful silo]

@hardy whale ETA= Estimate Time Available

[hardy whale]

Oh ok

[soft axle]

hi

can u help me recover my pubg account

[onyx dagger]

Can you please state your issue briefly? @soft axle

[soft axle]

someone changed the number of my facebook

and i no longer have access to it

[sand path]

Contact Facebook support.

[soft axle]

i cant

[celest shadow]

You are advised to contact the support for Facebook in this regard, @soft axle. You may refer to this link for further assistance:

▫️ https://www.facebook.com/help

[soft axle]

and my account is vn version

[sand path]

We cannot help you with recovering your Facebook account. Only Facebook can.

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[soft axle]

oh sorry

[celest shadow]

We do not provide support for the Vietnam client, @soft axle. Kindly contact the in-game customer service and the support for the social media account in question.

[soft axle]

ok thank you all

umm

i have google link

[celest shadow]

What is that for?

[soft axle]

umm

it is connected to my pubg account

[onyx dagger]

As Piston said, We do not provide support for the Vietnam client, @soft axle. Kindly contact the in-game customer service and the support for the social media account in question.

[soft axle]

ok sorry again

[onyx dagger]

Its alright.

[celest shadow]

You can log into your PUBG MOBILE account with that linked Google Play Games account correct, @soft axle?

[soft axle]

no

in vn version we dont have google option

my account was first global and then my brother made it vn

[celest shadow]

In that case, I am unable to assist you further in this regard, @soft axle. You may contact the VN client's customer service.

[soft axle]

ok thank you for your help

[surreal turtle]

Can anyone help me out here?

[night cloak]

Yes

Tell your issue @surreal turtle

[surreal turtle]

Someone connected email with my I'd.
I don't know who

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @surreal turtle.

[surreal turtle]

They don't

[onyx dagger]

Did they reply?

[surreal turtle]

Yes

They said they can't help regarding email LINked

[onyx dagger]

If they are not ready to help you, Then we cant.

[surreal turtle]

Then why tf they invented it😭😭

[onyx dagger]

Try again, This time, ask them whether can they remove the linked email from your Game account.

[night cloak]

@surreal turtle, you may contact in game support for account related issues and follow the screenshot below.

[left mason]

Hi brother

[onyx dagger]

Hello, @left mason.
State your issue.

[surreal turtle]

@onyx dagger main thing is I don't even know who and what email is linked

[left mason]

@onyx dagger ok 1 guy is facing a issue about automatically game off

[sleek lava]

Hello

[onyx dagger]

That's what, Contact Customer Service in-game about this. @surreal turtle

Like? I didnt get you. @left mason

[left mason]

@onyx dagger ok see this

[surreal turtle]

@onyx dagger ok I'll try

[onyx dagger]

Hi, @sleek lava.
State your issue.

[left mason]

@onyx dagger

[sleek lava]

so i cannot log into the game and it is showing this message please try to fix as soon as possible i have the new season i5 royal pass and fully max sara

[left mason]

@onyx dagger

[onyx dagger]

Alright then. @surreal turtle

Did he actually experienced crashes in-game? @left mason

[left mason]

Are you here for resolving issues where are mods

@onyx dagger yeah

I suggest him to reinstall game

[onyx dagger]

Tell him to repair the game in-game, @left mason.

[sleek lava]

@onyx dagger i play on emulator and this is happening

[left mason]

@onyx dagger ok this process I think when data off

[onyx dagger]

? @left mason

[left mason]

I said him@onyx dagger

[onyx dagger]

Just tell him to repair the game in-game, I hope it will work.

Alright then. @left mason

[night cloak]

😭 please slove glitch of realme x3 not have 90fps option

[left mason]

@onyx dagger he is saying the game open the in 1 sec off

[onyx dagger]

Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @sleek lava.
You can ask this question/Issue in #emulator-support and not here.

Did he repair? @left mason

[left mason]

He is trying @onyx dagger

[night cloak]

@night cloak, it’s not a glitch, the games optimised for devices to run the highest they can safely.

[cerulean burrow]

Why I got "We have terminated Yout connection Due to Data error of your client" ??

[left mason]

Wait

[night cloak]

@cerulean burrow There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11

[cerulean burrow]

thanks@night cloak

[left mason]

Bro I play on smooth medium it don't support highher than this potato mobile @night cloak

[onyx dagger]

Please do not go Off-Topic.

[night cloak]

@left mason bro my phone has 120hrtz refresh rate and 855+

[left mason]

@night cloak don't talk here only issues

[night cloak]

@left mason I am not taking iam saying that my phone can easily handle 90fps but it's not support it is a glitch

@night cloak, it’s not a glitch, the games optimised for devices to run the highest they can safely.

[sleek lava]

Yasmine is saying that Hi
your account has been hacked
it upgrades the src version ... so you can't enter the current version

[storm flume]

You can contact the customer service via the game settings, @sleek lava. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@mint otter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gusty raptor]

eh?

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @gusty raptor. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[next scaffold]

fix the ping indo server

[onyx dagger]

Feel free to report in #old, @next scaffold.

[next scaffold]

already submitted but it didnt get fixed

[onyx dagger]

The Team used to go through that channel to check the reports/feedbacks sent by the players, and would take actions, As soon as possible.

[next scaffold]

great

[onyx dagger]

Yep. c:

[agile canopy]

After every single match, there comes a blank black screen

[onyx dagger]

And?

[agile canopy]

And I have to restart the game, what's the solution

[onyx dagger]

Try clearing the app cache of the game in your device settings, @agile canopy.
And feel free to report this in #old.

[agile canopy]

I did clear the cache

[pale kite]

Try repairing

[agile canopy]

How do you repair tho 🤔

[onyx dagger]

You can repair the game from the login page.

Login page > on the top right, You will see an option Repair.

[night cloak]

what time zone does pubg mobile use

[idle sparrow]

Where is the technical support that represents PUBG? Yesterday, a woman who claims to be from PUBG came and took information and did nothing for me

[onyx dagger]

UTC. @night cloak

Did they contact you from Email? @idle sparrow

[idle sparrow]

Where is the technical support that represents PUBG. Yesterday, a woman came claiming to be from PUBG and took information and did nothing for me. I have a stolen account two days ago and the thief from Indonesia is using it

Not an email, but from here via the private, her name is Yasmin

[onyx dagger]

Contact Customer Service in-game about this as only they can help you with this issue, @idle sparrow.
You can contact them via In-Game settings.

[idle sparrow]

Did they contact you from Email? @idle sparrow
@onyx dagger Not an email, but from here via the private, her name is Yasmin

[onyx dagger]

From Discord? @idle sparrow

[idle sparrow]

Contact Customer Service in-game about this as only they can help you with this issue, @idle sparrow.
You can contact them via In-Game settings.
@onyx dagger Basarel summit e-mails behind e-mails and no one answered how do i recover my stolen account 5258534554

[onyx dagger]

Not e-mails, @idle sparrow.
You can contact them in-game.

[sand path]

Not an email, but from here via the private, her name is Yasmin
@idle sparrow
DM me screenshot.

[idle sparrow]

From Discord? @idle sparrow
@onyx dagger

[left mason]

@onyx dagger bro that repair process isn't working

[onyx dagger]

For your information, Yasmin is not in the staff team of this Discord server.@idle sparrow

[storm flume]

Yasmine#3651 was banned | scammer

[onyx dagger]

I again Forgot, what was the issue? @left mason

[idle sparrow]

For your information, Yasmin is not in the staff team of this Discord server.@idle sparrow
@onyx dagger If she cheats on me

[onyx dagger]

Do not send anyone your private details, @idle sparrow.

[left mason]

@onyx dagger that pubgm start and off in sec @onyx dagger

[onyx dagger]

No staff here would ask for your E-mail and password.
I can assure you that.

Tried reinstalling? @left mason

[sweet roost]

hello

[onyx dagger]

Hi, @sweet roost.
State your issue?

[sweet roost]

I have a problem. I'm a streamer from ROMANIA, and i receive ban 3650 days. I dont know why

Every day when I play i make livestream, today i was on live when I receive ban

[left mason]

@onyx dagger no pe I said him alredy

[sweet roost]

can someoane help me? i make a emaill on [e-mail]

[onyx dagger]

pe? @left mason

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity, @sweet roost.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

[left mason]

@onyx dagger nothing

[vagrant onyx]

@sweet roost hey
look in #faq 2.21

[onyx dagger]

Tell him to report in #old about this, @left mason.
And include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular

[left mason]

Ok @onyx dagger

[onyx dagger]

Alright.

[clear spindle]

@left mason what was your issue??

[left mason]

@clear spindle not mine my friend have that issue his game isn't starting

[night cloak]

Does pubg mobile consumes same data when played on pc
Will it consume same data like mobile consumes
(* Metered connection turned on in pc)

[clear spindle]

Were you talking about the emulator or in general, @night cloak??

[night cloak]

Emulator

[clear spindle]

@left mason any error showing ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Okk sorry

[left mason]

@clear spindle

[night cloak]

Thanks

[lament swift]

Hello please i need help @onyx dagger my account got hacked and has been banned for 10 years for no reason and i tried contacting everywhere no one has helped me and i have even spent a lot of money on that account please help me now atleast or i have no hopes for playing the game player id 5155448910

[onyx dagger]

Please contact Customer Service about this as only they can help you with this issue, @lament swift.

[storm flume]

UZYREX#6034 was muted | Please refer to subpoint #2.12 in #faq for further information.

[alpine flower]

why would someones tier reset is there any reason other then a ban?

[onyx dagger]

If you play with Hackers/cheaters, Yes. @alpine flower

[clear spindle]

@left mason does he tried reinstalling the game and also disable the developers mode if it is turned on.

[alpine flower]

If you play with Hackers/cheaters, Yes. @alpine flower
@onyx dagger oh ok and ban is for 60 days right? or 3650?

[onyx dagger]

7 Days, @alpine flower.

[left mason]

@clear spindle I don't know about developer mode but he is not tried that reinstalling

[alpine flower]

oh ok thanks

[onyx dagger]

You're welcome. c:

[clear spindle]

Ask him to check that in mobile settings, and what's the device model?

[alpine flower]

does he tried reinstalling the game and also disable the developers mode if it is turned on.
@clear spindle sorry to intervene but just for info why is devlopers mode required to be turned off?

[floral stone]

My pubg account got hacked hacker change my twitter details

[left mason]

Rock can you gib me the role to help peeps here who have any complains about games I will do it @clear spindle

[storm flume]

You can contact the customer service via the game settings, @floral stone. Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

Rock can you gib me the role to help peeps here who have any complains about games I will do it @clear spindle
#faq 6.2, @left mason.

[clear spindle]

Sometimes the developers mode will result in crashing, @alpine flower.

[onyx dagger]

Mind moving to a discussion channel.

[clear spindle]

Huh

[alpine flower]

oh ok thanks lol

[clear spindle]

Mind moving to a discussion channel, @onyx dagger.

@left mason you're free to help others with out a role.

[alpine flower]

And please do not go Off-Topic here.
@onyx dagger it was not off topic mate thanks though

rip i meant "not" lol i forgot 'not' lol

[onyx dagger]

@clear spindle i undeerstood

[left mason]

[onyx dagger]

Apologies, @alpine flower.
I meant, Mind moving to a discussion channel.

[night cloak]

@normal moth, user has already been advised.

[normal moth]

@normal moth, user has already been advised.
@night cloak ok

[wraith brook]

Me noob still can't find out the list of all friends

And why so long slowmode 😑

[night cloak]

The list of all friends was removed in the new era update.

You can view them via the screen you invite them from.

[wraith brook]

So how to send BP

[night cloak]

With the “send BP” button.

[spring zephyr]

Click on their pfp and you will get that option

[wraith brook]

K thx ||gonna put a long feedback regarding this||

[clear spindle]

Nice

[night cloak]

Ight calm down.

@wraith brook, the long slowmo is here to make it easier to help people when chat gets a bit fast, if we feel it’s necessary to remove we will.

[fierce slate]

@clear spindle @clear spindle @wraith brook

[onyx dagger]

Yes? @fierce slate

State your issue?

[fierce slate]

Nothing

[onyx dagger]

Then?

[clear spindle]

I see

[fierce slate]

Be my friend on pubg

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @fierce slate.

[fierce slate]

@storm flume ok

[short basin]

Can i have a help plz?

[night cloak]

Please avoid random pings in the future.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @short basin. Remember to read through #faq before asking questions in the support channels.

[short basin]

My account has been banned with out any reason

[stoic rune]

ŌSW4RG×OMEGA and ŌSW4RG×FREAKY these Asia solo tpp top 100 guys r cheaters.plz remove these guys.

[night cloak]

@short basin, refer to #faq subpoint 2.12.

[storm flume]

Hello, @stoic rune!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin mauve]

Hello can someone assist me!!?

[onyx dagger]

Yes? @elfin mauve

[elfin mauve]

Okay here is the thing , my pubg mobile account got hacked trought the facebook linked to it , i managed to retrieve the facebook and the account , but the hacker have linked his gmail to it and tries every day to unlink my facebook account , i reported the issue in the inside game support and provided every thing they asked for but still no reply , what should i do!!?

Im afraid thet he might bann my account by violating rules.

[onyx dagger]

You will have to wait for their reply then, @elfin mauve.
The Team is short staffed due to the COVID-19 crisis.
They will try to reply to you as soon as possible.

[short basin]

My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.

[onyx dagger]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @short basin.

[honest bronze]

Any update for bonus chellage???

[onyx dagger]

No, @honest bronze.
Keep an eye on #news.

[elfin mauve]

@onyx dagger okay is there anything else i can do to make sure that i don't get unlinked and to check how the progress of the ticket ia going!?

[honest bronze]

This session come or not bonus chellage bcoz my battle coin in bonus chellage@taichi

[onyx dagger]

You can send them a reminder message if they didnt reply to you in 5 dyas or more, @elfin mauve.

Only they can help you with Account related issues.

As I said, @honest bronze,
Dont know. Hope it will be back soon.

Keep an eye on #news.

[elfin mauve]

@onyx dagger just wanted to make sure im not forgoted 😅

Thanks for replying tho 🤙🏻

[wraith brook]

@fierce slate why ping me though

[onyx dagger]

You're welcome, @elfin mauve.

[autumn iron]

My account banned because i didn't use my pc emlatur for a long time banned when i used emlatur what can i do for resolving this proplem

[night cloak]

.banned @autumn iron

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @autumn iron. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

No one needs help when i want to help

You can still help in other channels

[onyx dagger]

??

[stoic rune]

Cheater

[storm flume]

Hello, @stoic rune!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[storm lake]

Hello Sir. Again My Account Was Banned For 7 Days Because Of Hacker Use Some Third Party App In My Account. Any Solution For This

[storm flume]

Please refer to subpoint 2.12@storm lake in #faq for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gleaming pendant]

Hellow.. i need a help. Iam ios plyer since more than 2 yrs. I have purchased RP & well maintained my account. My problem is my account get hacked by someone. And hacker log in to my account using Twitter account and he linked it to my accountant. Please help met to get back my account .

[night cloak]

@storm lake you played with a Cheater which got banned , that's why you got banned for 7 days. Unfortunately you need to wait for 7 days you can't get around it.

@gleaming pendant change the passwords imiediately and apply 2 factor indetification

[cerulean basin]

Pls ban this hacker name: EXTッJUICYッ I’d num : 5622596559

[storm lake]

The Hacker Linked His Twitter Account In My Id What Can I Do For It ?

[night cloak]

@storm lake do you have access to that twitter account?

[storm lake]

No Only My Fb Account I Can Access

[gleaming pendant]

@night cloak i am using my fb account to log in.. u mean changed my fb password ?

[night cloak]

Do you have access to your Pubg account?

[storm lake]

@night cloak Yes I Can Access But He Also Access My Account

[night cloak]

@gleaming pendant if your only option to log in into your account is Facebook , then yes change the password and add you phone number , incase hacker wants to get the password back

[onyx dagger]

Please contact Facebook Care about your issue, @storm lake.

[gleaming pendant]

But hacker also log in to my pubg account using his Twitter

[night cloak]

@gleaming pendant can you unlink Twitter?

[storm lake]

I Contacted But It's Take 30 Days To Get Reply

[onyx dagger]

If you change your password, he cant login as the account gets logged out of his device, @gleaming pendant.

[night cloak]

[onyx dagger]

Then wait for the reply, @storm lake.

[cerulean basin]

Pls ban this hacker name : EXTッJUICYッ and I’d no : 5622596559 pls ban him

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @cerulean basin. Additionally you can report them via http://cheater-report.pubgm.cc/.

[storm lake]

@onyx dagger After 7 Days Ban Again He Use Hack In My Id So it will Be Permanent Ban

[night cloak]

@storm lake you don't get 7 day ban for cheating , but for playing with cheater

[onyx dagger]

You get a 7 day ban with a Tier reset for playing with a Cheater, Not a 10 year ban, Unless you cheat, @storm lake.

[storm lake]

@onyx dagger

[gleaming pendant]

I tried but have to wait 22days for unlink. Now he change everything..change my flage, leave my clan etc

[onyx dagger]

There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11, @storm lake.

Then you will have to wait, @gleaming pendant. That's the only way.

[cerulean basin]

It’s taking lot of time to open the link

[onyx dagger]

Is your internet connection fine? @cerulean basin

[night cloak]

@cerulean basin your wifi connection problem :(

[onyx dagger]

Or maybe, The site is under maintenance.

[gleaming pendant]

What happened if he unlinked my fb loging ?

[storm lake]

@onyx dagger yesterday My Account Unban. I don't do anything In My Id today My Account Again Ban For 7 Days

[cerulean basin]

My internet connection is good

[onyx dagger]

There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11, @storm lake.
Try this.

[night cloak]

The link works fine for me . Try opening it in different browser.@cerulean basin

[cerulean basin]

Ok

[onyx dagger]

Unlinking takes 7 days, @gleaming pendant.

[night cloak]

remember you need video proof

[gleaming pendant]

@onyx dagger so i hve to wait 22 days. He unlink me within 7 days ?

[onyx dagger]

Do you actually have access to your game account? @gleaming pendant

[storm lake]

@onyx dagger I Think Only One Way There To Get My Account Back. I want to unlink His Twitter Account

[gleaming pendant]

@onyx daggeryes

[onyx dagger]

Unlink then, @storm lake.
Tho it takes 7 days.

Contact Customer Service in-game about this then. @gleaming pendant

[wide wharf]

I just meet a few people that use dummy account to use cheat. Which many people actually do.

Does the anti-cheat team know about this?
Since banning dummy account doesn't really do anything.

[onyx dagger]

Feel free to report this in #old, @wide wharf.

[gleaming pendant]

@onyx dagger how?

[storm lake]

@onyx dagger But He Using Hacks In My Account Again And Again It's Getting Ban Again Also

[gleaming pendant]

Steps please ?

[onyx dagger]

You can contact them via in-game settings, @gleaming pendant.

Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait. Waiting times may be longer than usual due to the COVID-19 crisis, you are therefore required to be patient in this regard.

[gleaming pendant]

@onyx dagger please advise the path ?

[onyx dagger]

Contact Customer Service in-game about this as only they can help you with Account related issues, @storm lake.

Please read the message I sent above, @gleaming pendant.

[cerulean basin]

I reported him how much time it will take to ban him

[gleaming pendant]

@onyx dagger i will check. ..

[night cloak]

@cerulean basin approximately 7-14 days , might be quick might be longer

[cerulean basin]

@night cloak ok

[onyx dagger]

Dont know about that, @cerulean basin.
When you report a player, he is marked suspicious.
You'll need to wait until he gets suspended from the game.
If he does, you'll get an email in-game.

Alright then. @gleaming pendant

[cerulean basin]

@onyx dagger ok

[gleaming pendant]

@onyx dagger what happen if he requested to remove me before requesting me ?

[onyx dagger]

Cant say about that, @gleaming pendant.
I suggest you to contact them as soon as possible.

Alright. @cerulean basin

[gleaming pendant]

@onyx dagger it is not fare..

@onyx dagger ok iwill

[onyx dagger]

Alright then.

[gleaming pendant]

Where can i find in game support ?

[onyx dagger]

You can contact them via in-game settings, @gleaming pendant.

[storm flume]

You can contact the customer service via the game settings, @gleaming pendant. Refer to subpoint 5.3 in #faq for further instructions.

[storm flume]

You can contact the customer service via the game settings, @proven halo. Refer to subpoint 5.3 in #faq for further instructions.

[proven halo]

Help me pls

[onyx dagger]

Read the bots message above.

[proven halo]

My id unlock date please

[onyx dagger]

Read the bots message above.

[proven halo]

@onyx dagger I contact no rply

[onyx dagger]

Wait for their reply then. @proven halo

[proven halo]

Please my id unlock date please help

[onyx dagger]

The Team is short staffed due to the COVID-19 crisis.
They will try to reply as soon as possible, Hopefully.

[autumn flint]

HELLO I AM IN DANGER need help for my id

[spring zephyr]

My id unlock date please
@proven halo It's clearly written in the SS that you shared

[onyx dagger]

Contact Customer Service in-game about this as only they can help you with Account related issues, @autumn flint.

[autumn flint]

@onyx dagger ONE MIN bro

[onyx dagger]

Alright.

[autumn flint]

I am sharing ss they have done fake report

[onyx dagger]

Of what?

[autumn flint]

To me and I am banned I have all the prof I haven’t hack

[onyx dagger]

Can you state your issue more briefly?

[proven halo]

@autumn flint my id unlock date please 😭😭😭

[autumn flint]

Yes 1 min bro I am

[onyx dagger]

As I said, Contact Customer Service in-game about this as only they can help you with Account related issue.

[proven halo]

@onyx dagger I buy royale pass

[onyx dagger]

And,

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity, @autumn flint.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

As I said, Contact Customer Service in-game about this, @proven halo.

[round bone]

hello , well someone got into my account and linked his email in the email/phone feuture now he is logging into my account whene ever he want ,, what should i do ?? 😢

[storm flume]

You can contact the customer service via the game settings, @round bone. Refer to subpoint 5.3 in #faq for further instructions.

[round bone]

well the same thing there or here only bot respond :/

[onyx dagger]

If you answer the bots questions correctly, It will guide you to one of the staff, @round bone.

[round bone]

i did but no one answered

[onyx dagger]

Wait for their reply.

[spring zephyr]

Patiently wait for their response.

[round bone]

iam afraid that he take over the account he already spend all my uc

[onyx dagger]

Only they can help you with Account related issues, So wait patiently.

[spring zephyr]

Only in-game customer service can help you with this. Wait patiently for their response. Please move to #chat or #pubg-mobile now as you have been already answered.

[gleaming pendant]

@onyx dagger brother i tried to login . But i got a ban report for 3 days. Please help me bro 😭 im really disappointed 😭. I need my account back

[agile canopy]

What's the solution for game crash

[night cloak]

We can't help You . Wait for 3 days@gleaming pendant

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @agile canopy. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[agile canopy]

What's the minimum sd processor required 🤔

This?

[night cloak]

Yes

[agile canopy]

Yes, it meets

[onyx dagger]

That's really sad, @gleaming pendant.
Only Customer Service can help you.

[agile canopy]

Still yes

I repaired the game, I'll see and inform

[stoic rune]

Some peoples r teaming up in solo Asia tpp

[night cloak]

@stoic rune report them in game

[stoic rune]

I reported them,can u guys ban them 10 years so they won't do this cheating back

[night cloak]

are try to Kill them

[stoic rune]

I killed one of them but another one killede

[night cloak]

Sad

[onyx dagger]

Mind moving to a Discussion channel.
And @stoic rune, Feel free to share your thoughts in #old.

[stoic rune]

Give me forum link to report cheaters

[onyx dagger]

http://cheater-report.pubgm.cc/ , @stoic rune.

[tight citrus]

Hi
My account is banned although i haven’t violated any of the rules and reglutions. I would like to know the ban reason and to get it fixed , on the other hand i have got banned for 10 years without clearly reason i hope you can help me .

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @tight citrus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Hollo bro

[quartz pasture]

hlw

[graceful silo]

@night cloak @quartz pasture We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #faq before asking questions in the support channels.

[quartz pasture]

i m facing high ping on asia server , not only me so many people form bd 😐 its shown 250+ ms , in data 70+ms bt working like 400ms

[agile canopy]

I get a blank black screen after every match, and I have to restart every single time 😐

[real solstice]

mc

*mic glitch

[quartz pasture]

@graceful silo

[onyx dagger]

Try changing the DNS? @quartz pasture

[quartz pasture]

no

i cant change my region

[trim salmon]

hello

who admin here

hello

[celest shadow]

How may I help you, @trim salmon?

[trim salmon]

i have proplem

[quartz pasture]

i m facing high ping on asia server , not only me so many people form bd 😐 its shown 250+ ms , in data 70+ms bt working like 400ms

[celest shadow]

Please state your issue, @trim salmon.

[onyx dagger]

Kindly create a detailed report in #old, @quartz pasture. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[trim salmon]

i take band 10 years

[prisma glacier]

Hı My account was unfairly banned for 10 years while I was in the game the program was cheating etc I did not proof no one is sending anything I am sending e-mail the answer is solving my problem

[onyx dagger]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity, @trim salmon and @prisma glacier.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

[hoary frost]

Redmi note 7 pro full frame drop why ❓

[prisma glacier]

I passed but they don't say anything clearly they are not interested they want proof they don't throw anything because they can't prove something they don't have proof

[night cloak]

@hoary frost not a good phone for hotdrops in Pubgm , but since new era i noticed that the game lags for more People , so it's not only your problem.

[onyx dagger]

Then show them the proof that the account belongs to you, @prisma glacier.

[prisma glacier]

I sent more than 10 e-mails I asked what I was doing I asked for proof No evidence Nothing

[night cloak]

@hoary frost there were 2 updates beteeen s12 and s15 , and remember that your proccessor gets used up so it will have less power

[hoary frost]

🥺😭

[onyx dagger]

There is no use of emailing for Account related issues, @prisma glacier.
Only customer service in-game can help you with this.

And Feel free to share your Feedbacks in #old, @hoary frost.

[night cloak]

I know what you feel...@hoary frost but pubgm is not a 2D game like clash of clans , where you can play with 2015 phone.

[prisma glacier]

I sent her also asked for support she has no evidence or anything

[onyx dagger]

Sent whom? @prisma glacier

Do not provide your Gmail and your Password to anyone over here.
The staff of this Discord server wont ask you that.

[prisma glacier]

TencentGames Hello, thanks for your message! If you have encountered any in-game issues, including purchases through Apple Store and Google Play, contact us directly with us in-game for a faster and more effective way! Go to settings in your game -> Press "Help and Support" type -> Send message in the upper right corner of the message and contact us. Yours truly, PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[onyx dagger]

You sent them a Mail, and they replied this to you, @prisma glacier.

[prisma glacier]

Yes

[onyx dagger]

They are asking you to contact Customer Service In-Game about this.

You can contact them via in-game settings.

[stark zealot]

Hackers are increasing

[prisma glacier]

Thank you very much for your love and support of PUBG-M. Sorry to learn that your account has been banned. Please note that all accounts violating the rules of the game will be banned immediately after being detected by the anti-system. We hope that teaming up with cheating players only once or using a jailbreak device will not result in a ban on your account. At the same time, if your account has been hacked and the hacker violates the game's rules because your account is banned, we cannot unblock your account because the key to banning your game account is whether your account is illegal. So if the ban period is too long for you and you can't accept it, you'd better register a new account. I hope you can follow the rules of the game and maintain a good gaming environment together. PUBG Action Group

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @stark zealot. Additionally you can report them via http://cheater-report.pubgm.cc/.

[hoary frost]

Middle East server full hackers

Hackers are increasing
@stark zealot yes man 😭

[onyx dagger]

Please move to a Discussion channel to chat.

[storm flume]

Hello, @hoary frost!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[onyx dagger]

If they are not ready to help you, Yhem we cannot, @prisma glacier.

[prisma glacier]

Cheating users do not ban, those who do not use eat, publishers are eating, their accounts are opened after 10 minutes, they cannot help us when they come to us, cheaters are banned, accounts are opened after 10 minutes, this is unfair

[gleaming pendant]

@onyx dagger please do you have any other solution. I need my pubg account however.

[onyx dagger]

This is the only way, @gleaming pendant.

[velvet bone]

Why does an RPG in payload mode knock you but the person who shot it doesn't within a close range?

[night cloak]

@velvet bone because he doesn't shot below his legs

[velvet bone]

It should be changed because it's unfair!

[night cloak]

You can share your thoughts in #old @velvet bone

[velvet bone]

Payload is full of noobs!

[night cloak]

Is that problem ?

[onyx dagger]

Feel free to share your feedbacks in #old, @velvet bone.

[velvet bone]

Yes, because realistic players can't enjoy the bloody game.

[heady prawn]

#questions how to change hair color of carlo

[celest shadow]

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG MOBILE, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in the subpoint 2.12 in #faq. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @prisma glacier.

[sick shale]

@heady prawn You can't, it's a special character

[heady prawn]

@sick shale i saw in fataf frag video

[prisma glacier]

No😭

[heady prawn]

We cant change color?

[pearl notch]

Any idea when bonus challenge option back

[sick shale]

@heady prawn You can use this, but you can't change carlo's hair color

[heady prawn]

Done?

[onyx dagger]

No ETA. @pearl notch