questions

[sick shale]

@sacred crypt You can suggest that in #old

[shy pendant]

I tried many time in customer service but every time i find a boot not a human ..i have a serious problem please guide me what to do

[sick shale]

Only customer service can help you with this matter, please try again and be patient. It takes time due to large amount of support requests

[shy pendant]

Is there any other way to contact customer service .through mail or any other way?

[solemn frost]

How can I talk privately with a costumer staff member via chat ?

[vagrant onyx]

@full night did you bought that backpack using vpn

[sick shale]

@shy pendant You can use this [e-mail]
But in-game support is better.

[vagrant onyx]

on lucky shop if you buy item from there using vpn
its will be unusable

[solemn frost]

My account has been stolen and I've tried multiple times tp contact them and till now they didn't help me

[full night]

@vagrant onyx
No

[vagrant onyx]

@full night maybe try other server

Cause its say item cant be used in this server

[night cloak]

On which maps is s12k available now?

[vagrant onyx]

On which maps is s12k available now?
@night cloak all map ?

[night cloak]

You are asking me? I am asking, I don't know. I think not all maps. Haven't found it in a while

[sick shale]

@night cloak All maps

[night cloak]

Ok. All I find is dbs. S12k never. Anyways.

[velvet bone]

Get rid of hackers!!!

[vagrant onyx]

Hello, @velvet bone !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[ember osprey]

How do i join pubg mobile comp scene?

[velvet bone]

Nothing gets done!

[sick shale]

@ember osprey What do you mean

[polar marsh]

@undone oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I need help, my son bought uc in this game, he is underage and did not have my permission to buy it. Is there any possibility to get my money back, i tried to cancle it in play store, i couldnt. I texted the ingame support, just bot.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Wtf

[onyx dagger]

Please contact Customer Service in-game about this issue, @night cloak.

If you answer the bots questions correctly, it will guide you to one of the staff.

[west delta]

My account was hacked Who can help restore my account in the game of PUBG

[graceful silo]

@west delta Please Contact The Ingame Customer Support And Follow This Steps.

[polar marsh]

@west delta:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Stupid game -.-

[vagrant onyx]

Stupid game -.-
@night cloak how could your son know the password

!!

[polar marsh]

@slim zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@night cloak every time you try to purchase uc its will ask for the password , unless you change it from settings

[night cloak]

I dont know how he bought it, but he knows the google play data i think

[vagrant onyx]

Could be @night cloak

[night cloak]

We have a lot of google play devices connected to my account

[vagrant onyx]

@night cloak man just forget it

next time or just set up your acc so he cant buy again

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

@night cloak man just forget it
@vagrant onyx no, i read somewhere, that i can request my money back when i did not want this product to be bought. I mean, he is underage!!!!!!!

Why dont you want to give me back my money

[dire bone]

does pubg save game data and progress? my iphone storage is being annoying decreasing and im trynna upload to cloud but it only gives me 5GB. Pubg needing 4GB and not sure if that means i wont use my account on other devices if i upgrade

[next nebula]

@onyx dagger some region names ?

[reef hinge]

hello guys

good evenning

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @reef hinge. Remember to read through #faq before asking questions in the support channels.

[reef hinge]

i need to ask if that possible to unlink e-mail from my pubg account ?

[vagrant onyx]

@reef hinge this support channel
For talking in #chat or #pubg-mobile

[sick shale]

@dire bone You won't lose your data and progress if you linked your account to social media account.

[vagrant onyx]

i need to ask if that possible to unlink e-mail from my pubg account ?
@reef hinge unlink email for now cant be unlinked !!

[sick shale]

@reef hinge Contact customer service

[onyx dagger]

Bonus Challenge is available in regions like USA, etc. @next nebula

[reef hinge]

@sick shale how can i contact them please ?

[storm flume]

You can contact the customer service via the game settings, @reef hinge. Refer to subpoint 5.3 in #faq for further instructions.

[reef hinge]

ah ok

[raven geyser]

I can’t purchase UC from the new uc custom offers, it always give me purchase faild please try again later .. the whole day

[sick shale]

@raven geyser Will be fixed

[raven geyser]

@raven geyser Will be fixed
@sick shale Okay

[dire bone]

@sick shale my iphone back up keeps failing and was not sure if i upgrade to ipad, newer iphone or an android my game wont save cause I thought it saves on my icloud, but thank you

[night cloak]

What its mean?

Hello Soldier

Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.

We understand your concern regarding the account hack.

It is taking longer than expected to recover your account , your patience is appreciated in this regards.

Once we have the information, we will assist you further.

Best regards,

Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

It's been already 36 days!!and they send me this??

[sick shale]

@night cloak It may take up to 90 days, you can contact them again

[night cloak]

Omg

What's the delay about?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@winged osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello, I have a tournament and its prizes are $ 400, how can I get room cards, but its rate and without redzone and without any errors

[polar marsh]

@fringe rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@night cloak It's only for official tournaments

[median venture]

Dear management,

Today I purchased 4150UC in my pubg account and after a while all the amount was deducted from the account and I got a message that says that all the amount was deducted from this purchase as penalty for making unofficial purchases in the past.

Kindly would like to let you know that I always purchase UC from the game from Apple store payments and only once I did purchase from midasbuy.com which is official channel as well.

Could you please help me to solve this issue and get my UC back.

My account ID is 5410975068

Thank you,
Elvin Askerov

[sterile adder]

@sick shale

[slender wharf]

@median venture If you did purchase UC from an official site and it was deducted kindly contact in-game customer service to have them look into this issue for you. As we cannot help with purchase related issues.

[sterile adder]

@sick shale microphone problem its not working in the game ( only in the game ) , what should i do to fix it like befour , why this is happened?

[sick shale]

@sterile adder Try using a DNS changer, refer to subpoint 4.5 in #faq for further instructions

[median venture]

@slender wharf thank you so much for your reply, but they are not helpful at all, they replied today saying the same thing that they deducted cos I purchased from unofficial channels what I never did.😫

[slender wharf]

I'm sorry to hear that, @median venture. But as I stated in the bottom of the message, we unfortunately cannot help with purchase related issues. You could try to contact them again to see if they can look into it again, but there is not much we can do.

[zealous whale]

Hello. Same problem when I try to purchase something in pubg. It says error transaction cannot be completed Google play. I contacted pubg customer service and they told me to speak with Google play support and that all takes time.

[night cloak]

@vagrant onyx why dont i get back my money?

Thats stealing....

[upper kettle]

Hello, I wanted to cancel the connection of the Twitter e-mail to the e-mail of the game of PUBG because it is hacked and I cannot control the game. Please solve the problem

[polar marsh]

@acoustic stream:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[upper kettle]

Please I have solved

Hello, I wanted to cancel the connection of the Twitter e-mail to the e-mail of the game of PUBG because it is hacked and I cannot control the game. Please solve the problem

😭😭

[storm flume]

You can contact the customer service via the game settings, @upper kettle. Refer to subpoint 5.3 in #faq for further instructions.

[sick shale]

@upper kettle Follow this,
https://cdn.discordapp.com/attachments/481207746406907905/672412747266261032/StitchIt_20203001051957_769.png

[upper kettle]

Please link

[ripe citrus]

Anyone knows how to unlink your twitter account from Pubg?

[sick shale]

@ripe citrus Use the unlinking feature, but you must login from the other social media account

[ripe citrus]

@ripe citrus Use the unlinking feature, but you must login from the other social media account
@sick shale so i unliked it from my Twitter account but in-game i can unlink only play games

[sick shale]

Login from play games then try

[ripe citrus]

Login from play games then try
@sick shale ok thank you very much

[sick shale]

You welcome

[young storm]

Is there any way to recover PUBGM account if hacker linked Email + Mobile?

[sick shale]

@young storm Yes, by contacting customer service

[young storm]

guide please

[sick shale]

I don't have an example of this, but state your issue properly and provide all details

[young storm]

My friend has an account

and hacker managed to gain access to his account and he linked his email and mobile to pubgm account

[sick shale]

Only customer service can help with in-game account issues.

[ripe apex]

how i contact costumer service

[storm flume]

You can contact the customer service via the game settings, @ripe apex. Refer to subpoint 5.3 in #faq for further instructions.

[ripe apex]

i need costumer service as soon as possible

i need to end this someone have acces to my email and he tried to unlink my gmail and my facebook to the account

[sick shale]

Please read the message above

[scarlet kraken]

well change ur email password bruh

[ripe apex]

i'm not stupid i can't log in

[prisma cape]

Same

[ripe apex]

he managed everything

[sick shale]

@ripe apex You can contact them from login screen

[ripe apex]

i did 2 months ago always

everyday no one help

[hasty sleet]

anyone can help me to fix this?

[storm flume]

You can contact the customer service via the game settings, @hasty sleet. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

where i can change my gmail game account password ?

@sick shale someone is logging in from my account

[sick shale]

You have to contact customer service, we can't help with in-game account issues

[polar marsh]

@ripe apex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@west elm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@ruby storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hexed bone]

I have strange problem that i could not understand, I cannot enter any map to play except Erangel. when i choose Sanhok or Mirimar or any other map the matchmaking time take forever. I play on Game loop emulator.my friend can enter all the maps in 1 second even who are playing on Game loop not phone. when i join anyone in the game in the lobby they become unable to enter all the maps like me. only Erangel we can enter. even if anyone invited me to lobby, they become unable to play all maps like me except Eragnel. but when I leave the lobby, they enter any map in 1 second only !! I play on Europe server and this problem only happened to me two days ago. when I enter the game by through the mobile (not the emulator) the problem is gone and I enter any map in 1 second.

Please Help.

[polar marsh]

@regal prawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[next cypress]

What is the 16 mb update

Hello

[coarse nebula]

I have 16 mb update what is in this update?

[indigo spindle]

@coarse nebula @next cypress new lobby music added

[hasty veldt]

مرحبا

[storm flume]

Please do not use languages other than English, @hasty veldt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant onyx]

@hasty veldt hey

English only

[hasty veldt]

okay

[polar marsh]

@hasty veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frozen nimbus]

hello the background with the alowen theme was good. but they could put the music on it

Help!!!!

[winged anchor]

Hi my account has been hacked

Please help me 💔

[vagrant onyx]

hello the background with the alowen theme was good. but they could put the music on it
@frozen nimbus >> #old

Please help me 💔
@Mo’yad Monther#8211 hey please try to contact social media support to recover your acc

[neat pecan]

@hasty sleet I think you had not updated yet to the 1.0 update

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[neat pecan]

And someone who had updated is logging in to your account

@polar marsh My account has been hacked and I still can access to my account
But I don’t want anyone else to have access to my account and also I contacted the customer support in game 2 times to unlink the hacker’s social account and email id/phone number
1st one was about 1month ago and 2nd time I contacted few days back
Please help me

[burnt pier]

How can i unlink my email to my pubg acount?

[vagrant onyx]

How can i unlink my email to my pubg acount?
@burnt pier its not possible now

[winged anchor]

@Yore Safe VRT#9805 The account was linked to the hacked email and at the same time I linked it to Faceboo

[neat pecan]

@burnt pier contact to customer support in game

[vagrant onyx]

@polar marsh My account has been hacked and I still can access to my account
But I don’t want anyone else to have access to my account and also I contacted the customer support in game 2 times to unlink the hacker’s social account and email id/phone number
1st one was about 1month ago and 2nd time I contacted few days back
Please help me
@neat pecan
We do not have a way to unlink the email
try maybe to contact customer service again

[neat pecan]

Tell them to unlink

[vagrant onyx]

@vagrant onyx The account was linked to the hacked email and at the same time I linked it to Faceboo
@Mo’yad Monther#8211 maybe try to contact customer service #faq 5.3

[neat pecan]

@vagrant onyx who are you

I also know I can’t unlink the email id that’s why I contacted customer support

[austere pier]

@vagrant onyx who are you?

[winged anchor]

@vagrant onyx The conversation took place with the customer service, but they were given the name in the game instead of the name Facebook What to d

؟؟؟

[night cloak]

Screenshot of the conversation please, @winged anchor.

@vagrant onyx who are you?
@austere pier, how’s this a PUBG MOBILE related question?

[storm flume]

You can contact the customer service via the game settings, @neat pecan. Refer to subpoint 5.3 in #faq for further instructions.

[winged anchor]

@night cloak The conversation took place in Arabic. Send it to you ??

[night cloak]

Hmm no.

What's the new small update for?

@night cloak, more then likely performance improvements.

Was it recently?

You're not sure then, right?

Or was it the one for payload.

No but I can ask just need more information.

I have no idea what it was for. And yes it was today.

[winged anchor]

@night cloak They asked me for my name on Facebook, knowing it was the first connection, but they were given the name in the game by mistak

[storm flume]

You can contact the customer service via the game settings, @runic fern. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@winged anchor, did you give them the name?

[dawn zinc]

Is there any upcoming updates ? If so when, and for what ?

[runic fern]

I am unable to log in my account😩 😩

[winged anchor]

@night cloak Yes, they were given my game name instead of my name on Facebook

[storm flume]

We currently do not have a specific release date for the upcoming update, @dawn zinc. Once we do, we will publish further information in #news.

[night cloak]

@winged anchor, message them and tell them that.

@runic fern, please contact in-game support for this issue.

[runic fern]

I have contact them but nothing happening

[winged anchor]

@night cloak How is that
The conversation has been saved and I cannot create another conversation 💔

[dawn zinc]

I got a problem with opening the game, where it gives me this loading issue? What can I do for this

[night cloak]

@winged anchor, contact them.

[vagrant onyx]

I got a problem with opening the game, where it gives me this loading issue? What can I do for this
@dawn zinc you live in ?

[night cloak]

@runic fern, we cannot assist you with account related issues

[runic fern]

I contact on them

[winged anchor]

@night cloak How do I contact them

[storm flume]

You can contact the customer service via the game settings, @winged anchor. Refer to subpoint 5.3 in #faq for further instructions.

[dawn zinc]

@vagrant onyx why? Is it related ..

[night cloak]

When someone’s assisting you and asks a question it’s more then likely related.

[dawn zinc]

I didn't know that any booster of the server is a contributor. They tend to have roles.

[night cloak]

||community support for PUBG MOBILE||

[winged anchor]

@storm flume When I finished chatting with them this message was sent to me and I could not send any message to them

[vagrant onyx]

@vagrant onyx why? Is it related ..
@dawn zinc if you till me might know the reason

[winged anchor]

@storm flume Thank you for submitting your account information! We have passed on your information to the staff. Due to the large number of these requests, we would like to inform you that it may take up to 30 days to unlink your account / hacked email. We apologize for the inconvenience this may cause and appreciate your patience. Thank you for your patience

[vagrant onyx]

@Mo’yad Monther#8211 its take time to unlink please wait 30 days like they mention

[austere pier]

My friends account was maybe banned or something else but he can't play now at all. I only know that he used some VPN for crate opening. What can he do to get his account back?

[vagrant onyx]

My friends account was maybe banned or something else but he can’t play now at all. I only know that he used some VPN for crate opening. What can he do to get his account back?
@austere pier acc banned ? Maybe or he cant log in ?

[winged anchor]

@vagrant onyx I mean, there are no problems with giving them my game name instead of Facebook ???

[austere pier]

@vagrant onyx I don't understand all that but the summary is that his game's not opening at all

[vagrant onyx]

@vagrant onyx I mean, there are no problems with giving them my game name instead of Facebook ???
@winged anchor
you have to know what they ask

[wise abyss]

@night cloak bro how di i get my id creation date please tell once again

[austere pier]

Everytime he's trying to open he gets the message that data has been changed etc etc

[dawn zinc]

@vagrant onyx I live in Palestine.

[winged anchor]

@vagrant onyx Where can I ask them and I am unable to communicate with them

[night cloak]

Settings>account>apps and suggestions, @wise abyss, use that date.
@night cloak

That’s for Twitter.

[green belfry]

What is new in 16mb update @night cloak

[wise abyss]

Ok

[austere pier]

@vagrant onyx what to do now?

[wise abyss]

@night cloak it's showing 4 October coz I removed my old to twitter which was hacked

[vagrant onyx]

@Mo’yad Monther#8211 they said they will unlink ?!
You have to wait

[wise abyss]

And nothing is showing in my old twitter

[vagrant onyx]

@austere pier what after the data has been changed come
does he get ban say error data with client ( 10 minutes ban )
maybe you can ask him for screen shoot
Also ask him where he live ?

[austere pier]

@vagrant onyx India

[dawn zinc]

@vagrant onyx I live in Palestine.
?

[vagrant onyx]

@austere pier the game is banned in india

[wise abyss]

Lul he got muted

[winged anchor]

@vagrant onyx
I know, but I want to rest assured that my account will be recovered because I made a mistake in sending the information to them

[dawn zinc]

It worked using a VPN app. But why!

[wise abyss]

@night cloak it's showing 4 October coz I removed my old to twitter which was hacked
And nothing is showing in old one

[night cloak]

@wise abyss, you have Google connected to right?

[vagrant onyx]

@dawn zinc hey please try to use dns to log in for now
Maybe there is issue in your side maybe your country or your wifi connection
you can find dns settings in #faq 4.5

[wise abyss]

Yes

[night cloak]

@wise abyss, Go over to the Google Account settings, head over to the security section and scroll down a bit till you see the third party apps with account access section. Click on manage third party access. Now click on PUBG Mobile from the list and scroll down, you will see the date on which the account was linked to the game.

[wise abyss]

What I done with twitter same with pubg

But Lemme check both Google ids first just a min

[austere pier]

@vagrant onyx so it won't work?

[vagrant onyx]

@austere pier government banned the game

[austere pier]

@vagrant onyx yeah but it was working

[winged anchor]

@vagrant onyx
I know, but I want to rest assured that my account will be recovered because I made a mistake in sending the information to them

[vagrant onyx]

@vagrant onyx yeah but it was working
@austere pier read my other message above

[wise abyss]

@night cloak old showing 16 August and new showing 27 september

[vagrant onyx]

Not about the government ban

[night cloak]

@wise abyss, no year dated?

[vagrant onyx]

This @austere pier
#questions message

[night cloak]

@austere pier, can you stop now?

[wise abyss]

@wise abyss, no year dated?
@night cloak no year only date

[night cloak]

@wise abyss, send me a screenshot in DMS please.

[wise abyss]

Ok

[winged anchor]

@polar marsh Are there problems generating the game name instead of Facebook by mistake? And ending the conversation on that ??

[austere pier]

I'll ask for a screen shot

[shy matrix]

Can i have a support member here

[night cloak]

@winged anchor, you’ve been answered you need to wait 30 days for them to unlink please move channel now.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shy matrix. Remember to read through #faq before asking questions in the support channels.

[vagrant onyx]

@austere pier screen shoot of what the error message its show after the data has changed
not screen shoot of data has changed

Can i have a support member here
@shy matrix what is it

[polar marsh]

@shy matrix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winged anchor]

@vagrant onyx Why are you angry I just want to reassure

[austere pier]

@vagrant onyx got the ss shall I send it here or dm u?

[vagrant onyx]

@vagrant onyx
I know, but I want to rest assured that my account will be recovered because I made a mistake in sending the information to them
@Mo’yad Monther#8211 maybe make a new ticket or conversation
or maybe they will ask you again !!

@austere pier dm me it

@vagrant onyx Why are you angry I just want to reassure
@Mo’yad Monther#8211 nah its ok i am not angry

[rough atlas]

About Cheaters there is any new news ? 🤔

[winged anchor]

@vagrant onyx Thank you very much and sorry for the inconvenience and prevalence

[vagrant onyx]

About Cheaters there is any new news ? 🤔
@rough atlas read this

#news message

[rough atlas]

I really hope that cuz i stop playing until you made solutions with cheaters

[vagrant onyx]

I really hope that cuz i stop playing until you made solutions with cheaters
@rough atlas 👍🏼

[rough atlas]

🙃

[daring mason]

@rough atlas,Hackers are increasing and decreasing day by day

team is working on anti-cheat

[rough atlas]

Increasing or decreasing ?! 😂

[daring mason]

@rough atlas,100 hackers ban a day 100 hackers increase a day

[vagrant onyx]

Increasing or decreasing ?! 😂
@rough atlas both

[daring mason]

,we can't do anything with them

[rough atlas]

I have a suggestion that I hope will come true It is that the devices are blocked

[night cloak]

No need for discussion.

@rough atlas: that’s already in place.

[stiff pewter]

When is bonus challenge gonna unlocked its almost 4 weeks over

[daring mason]

@rough atlas,sure team is working on anti-cheat so the level of decreasing hackers if 100 hackers increase a day they will ban 200 hackers.

[vagrant onyx]

When is bonus challenge gonna unlocked its almost 4 weeks over
@stiff pewter its was unlocked

[stiff pewter]

Nah bruh not for where to check??

[vagrant onyx]

Than locked again

[stiff pewter]

Why???😩

[vagrant onyx]

@stiff pewter its like that

They show the icon than they hide it again @stiff pewter

[stiff pewter]

<@&481161015728406538>

[rough atlas]

@rough atlas,sure team is working on anti-cheat so the level of decreasing hackers if 100 hackers increase a day they will ban 200 hackers.
@daring mason

After that the cheaters come back with a new guest account !!

[stiff pewter]

When the bonus challenge will unlock

[daring mason]

@stiff pewter,Don't tag moderator

[vagrant onyx]

Its might be not available in your country @stiff pewter
Also read this

#questions message

[night cloak]

@stiff pewter, please do not tag the moderator roles for game related questions it’s there for emergencies.

@stiff pewter, no information regarding bonus challenge.

[golden glacier]

This achievement is not work.

[daring mason]

@golden glacier,you can report this in #old

[vagrant onyx]

@golden glacier you got legendary your strike rest now its 8

You have to open 70 of 120 uc create
all that 70 create you must not get legendary item

[misty notch]

Hello sir ..I have login error.i have been facing this issue since 7october ..in login screen it says 'account has been logged in with newer version of game and can no longer login with older version please update to newest version......but mine is new version itself

[vagrant onyx]

@misty notch maybe your acc hacked

Mostly that message show cause acc is hacked

[storm flume]

You can contact the customer service via the game settings, @misty notch. Refer to subpoint 5.3 in #faq for further instructions.

[jade nest]

No

[night cloak]

How to report hackers?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[daring mason]

@night cloak,you can report it to <@&639889499718942720>

[agile canopy]

Is there a partnership between pubg and samsung?

[daring mason]

@agile canopy,No

[agile canopy]

Then how could only samsung phones support extreme and not snapdragon ones which perform way better

[daring mason]

@agile canopy,They had a bit bigger prossesor

[agile canopy]

Nope, snapdragon is way better

[misty notch]

@Yore Safe ..no sir my account is safe ..I have both the access

I mean login access

[agile canopy]

Like samsung f41 can't even go above 55 fps *** in lobby***

[vagrant onyx]

@Yore Safe ..no sir my account is safe ..I have both the access
@misty notch maybe you log in on the older version or the newest version

[misty notch]

@storm flume game customer service not responding 😭😭😭😭

[daring mason]

@misty notch,That's bot >@storm flume

[misty notch]

Ooh

Any one help me😭

[vagrant onyx]

Cant help you 100% @misty notch

[night cloak]

Lol

[misty notch]

Hmmm

[night cloak]

Nice one

[night cloak]

@agile canopy, if a phone doesn’t have the same graphic settings as another it means one phone supports higher graphics and one doesn’t.

[storm flume]

You can contact the customer service via the game settings, @misty notch. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

We cannot assist you any further with account related issues, sorry.

[agile canopy]

Yeah, but its not the case here. Snapdragon ones are way better like the 730G and the 732G compared to the exynos 9611 which comes with samsung f41 and it supports extreme

[night cloak]

the games been optimised to have every device run to it fullest if you believe your device can run it higher suggestions are welcomed via #old

[vagrant kayak]

What bug and glitch fix in 16.13mb

[night cloak]

@vagrant kayak, there’s no patch notes for little patches like this.

[vagrant kayak]

What fix

[vagrant onyx]

@vagrant kayak not yet info

[night cloak]

Can I get my clan leadership back? Hacker got access to my pubg mobile account and make him clan leader. He also gave him all my gifts.

Don’t believe so.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

they didn't unlink my account. Customer care replied but asked to change password. I dont have access to twitter.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Hey, help my friend's pubg account is hacked

[onyx dagger]

Please tell him to contact Customer Service in-game about this as only they can help you in Account related issues, @night cloak.

[night cloak]

Ok thanks

[onyx dagger]

You're welcome. :)

[solar geode]

Take a Harsh Actions against hackers @PUBGM
or u will loose more players cos of this
Here player using
aimbot, Esp, Magic Bullets
Aimbot- magic bullet on single tap
😡😡🤬

And he is Season 13 Conqueror

[storm flume]

Hello, @solar geode!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@sterile mesa, refer to the message above.

[polar marsh]

@junior rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why My account enb4nned pubg

[sterile mesa]

Please banned him he is using hacks -auto aim , no recoil and pushing duo vs solo its my 3rd game in duo and he killed me already 2 times i will loose already 2games bcos of him please help @PUBGM

Id number - 51217565369
And i have a screen recording video also

[night cloak]

@night cloak, your account was banned?

[storm flume]

Hello, @sterile mesa!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

No

My account was Unb4nned Why ?

Unbanned?

Is that a bad thing?

Yes

[storm flume]

Hello, @junior rose!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@night cloak, how’s that bad?

ok

[vital widget]

When will bonus came? Is it came in this season Or not??

[night cloak]

@vital widget, no ETA.

[storm flume]

Please refer to this channel's pinned messages for further information, @vital widget:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vagrant onyx]

When will bonus came? Is it came in this season Or not??
@vital widget yes its come than they hide it again

[vital widget]

I just want to know is bonus came this season Or not?

[onyx dagger]

As Viasy said, @vital widget, No ETA. (Estimated Time of Arrival).

[vagrant onyx]

I just want to know is bonus came this season Or not?
@vital widget bounce challenge ?

Yea its come this season

Read my message above

[vital widget]

@vagrant onyx are u moderator Or Pubg Official

[foggy pine]

When is bonus challenge coming back

[night cloak]

@foggy pine, no ETA.

@vital widget, why do you ask?

[foggy pine]

Ok

[jade mauve]

My Mobile Pubg Voice Bug I am Using Dns Changer App But So Many Lags And I will Play One Match After Finish The Match Automatically Off Dns ?

[night cloak]

@jade mauve Kindly created a detailed report in #old.

[quick warren]

When will bonus challenge open??

[night cloak]

@quick warren, no ETA.

@errant ermine, no need for that, no self promotion in this server please.

[thorn terrace]

I got 50ms in tdm and 200+ ms in classic... Server asia... Country Bangladesh.... Where is the problem?

[night cloak]

@thorn terrace, Kindly created a detailed report in #old.

[night cloak]

Yes?

[opal pumice]

Bugs

[storm flume]

Hello, @opal pumice!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[opal pumice]

Ok

[ripe brook]

Why is my game not loading up properly. My connection is fine but the game won't load up my background or let me click anything. It's constantly loading and says it can't connect to the server.

My friend list won't show

And rp is suddenly locked

oml what is happeningggg

[normal fulcrum]

@ripe brook Make sure you have stable connection

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @ripe brook. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[ripe brook]

:|

[daring mason]

@ripe brook,do you have proper internet connection ?

[normal fulcrum]

@daring mason User has been answered already

[ripe brook]

The connection is fine

[normal fulcrum]

@ripe brook Follow the faq

[ripe brook]

I currently am.

[normal fulcrum]

@ripe brook What's your region?

[ripe brook]

US

[normal fulcrum]

And what server do you play on?

[ripe brook]

Any server I think

[stone drift]

Good morning, I reported this account 1 week ago , in every reporting page.
Any idea why he is not banned yet?

5412706851

https://youtu.be/Hg1zLKyyBlU

[normal fulcrum]

@stone drift It takes time to investigate the account

[stone drift]

It’s a clear video

[polar marsh]

@royal rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ripe brook]

@normal fulcrum it didn't fix the issue. The background loads in now, but the friends don't show up and when I click start a game or anything it just makes the noise of clicking but doesn't react.

[stone drift]

Up to 1 week to investigate 1 cheater with a video? Is it because AntiCheating system is failing and the security team have like a million cheaters to investigate?

[ripe brook]

And it still has that stupid loading icon nonstop

[normal fulcrum]

@ripe brook Since when are you facing the issue?

[ripe brook]

Since 15 min ago

It was fine earlier today, and has been fine all week and all month

[normal fulcrum]

Have received any update?

[ripe brook]

No..

[normal fulcrum]

Have you tried client repair?

[ripe brook]

No. I'm not sure how to do that.

[sullen citrus]

Why combat and lobby option not showing in my pubg account @clear spindle @celest shadow @spring zephyr

Why combat and lobby option not showing in my pubg account @vagrant forum @slender wharf

[normal fulcrum]

Log out and you will see repair button on log in screen @ripe brook. Routine repair should do

You have to download latest update after repair

[graceful silo]

@ripe brook Logout from game and restart the game and on the top right corner you'll see "Repair" button

[ripe brook]

Oh ok. @normal fulcrum @graceful silo

[normal fulcrum]

@sullen citrus No need to ping everyone. Just state your issue and someone will reply

@sullen citrus Can you share a screenshot of the issue and explain it clearly?

[polar marsh]

@unique folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[somber solstice]

@stone drift there are hundreds of millions of players in this game. As a result, the team gets tens of thousands, if not more, reports of suspected cheating in the game. In an effort to not ban an innocent player that was reported by someone who is merely salty that they lost, the team reviews each case thoroughly. Given how many people play the game and how many reports are sent, it should not be a surprise that it takes some time to get to your report.

[ripe brook]

@normal fulcrum it didn't work.

[mortal shard]

Suppose I match up with hacker in TDM there will my I'd be in danger or not

Or in any other mode

[spring zephyr]

Report that user and don't play with him/her again.

Or you will get banned for playing with cheaters. (7 days with a tier reset.)

[mortal shard]

Okay I like reporting hackers

[normal fulcrum]

@ripe brook Can you share your internet speed test?

[ripe brook]

@normal fulcrum

Loading icon, locked rp, no friends list, can't click anything.

[normal fulcrum]

Internet speed test

[ripe brook]

Hm. Alright

[night cloak]

hey how to become a moderator

[ripe brook]

Weird. The connection was fine earlier and I have full bars rn.

[night cloak]

how can become a moderator

[polar marsh]

@south prawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 6.2 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

Weird. The connection was fine earlier and I have full bars rn.
@ripe brook It's an issue with your internet connection, contact your ISP regarding this.

[ripe brook]

Ok. Thanks.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@burnt pier, use #old.

@graceful silo, user was already answered.

||it’s #faq 6.2||

[graceful silo]

@night cloak ok. Sorry. Actually i didn't see the answer

[night cloak]

No worries

@night cloak
Id: 5612052386
In game name: 亗UnknownツPK

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sonic dew]

What u mean final blow

[onyx dagger]

It means land the final shot, which will break the door. @sonic dew

[spring zephyr]

@sonic dew You have to break these doors to complete that achievement. They are located in several locations. You have to find them, 👀

[sonic dew]

I can destroy the door after I land on land

At any time

[onyx dagger]

It means that you have to land the final shot, which will break this metal door, As I said before, @sonic dew.
That will complete the first mission.

[sonic dew]

Thank u so much Friends @onyx dagger @spring zephyr

[polar marsh]

@novel tapir:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You're welcome! @sonic dew

[vagrant onyx]

@sonic dew notice you have to complete all 5 requirement in 1 match , if you complete 4 its won’t count them

[polar marsh]

@wind bay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[safe birch]

Why can't I switch to FPP in Payload 2.0?

[spring zephyr]

You can't play Payload in FPP.

[safe birch]

yeah but in the TPP game there is no FPP switch

[onyx dagger]

Feel free to share your Feedback about adding FPP mode in #old, @safe birch.

[safe birch]

thx

[onyx dagger]

You're welcome. c:

[surreal flax]

Hi, I have a problem downloading the resources I have tried all the sweets and have not uploaded me, please respond and fix the problem

[vagrant onyx]

Hi, I have a problem downloading the resources I have tried all the sweets and have not uploaded me, please respond and fix the problem
@surreal flax you have screen shoot

Or the erorr its say

??

[onyx dagger]

Even the maps? @surreal flax

[vagrant onyx]

@surreal flax hey man your device jailbreak ?
was it working before you update ?

[vivid dove]

hi

is there a remodel for conquerors frame

[vagrant onyx]

@vivid dove what you mean ?

@surreal flax maybe you answer me i can help you

[surreal flax]

Yes it works but I deleted the resource by mistake

[vivid dove]

look at number 3 in conqueror 13 frame

can u fix this its ugly

[night cloak]

What about?

[iron basin]

Changing DNS is allowed In PUBGM??

[night cloak]

@vivid dove Kindly created a detailed report in #old.

@iron basin, yes.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @iron basin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[iron basin]

On emulator too??

[vagrant onyx]

Yes it works but I deleted the resource by mistake
@surreal flax maybe log out your acc > press repair button > do routine reaper

[night cloak]

@iron basin, I think so yes.

[iron basin]

Please confirm

[night cloak]

You may ask in #emulator-support.

[vagrant onyx]

@iron basin for dns change look in #faq 4.5

[surreal flax]

@surreal flax maybe log out your acc > press repair button > do routine reaper
@vagrant onyx It did and it didn't work

[vagrant onyx]

@surreal flax man if your device jailbreak and you have install some tool
there is not much you can do
unless you do fresh restore from itunes

[surreal flax]

@surreal flax man if your device jailbreak and you have install some tool
there is not much you can do
unless you do fresh restore from itunes
@vagrant onyx I didn't understand you

[vagrant onyx]

@surreal flax pls do change dns in #faq 4.5 and try again ( might work and might not work )
also try different wifi connection

[surreal flax]

@surreal flax pls do change dns in #faq 4.5 and try again ( might work and might not work )
also try different wifi connection
@vagrant onyx It did and it didn't work

[night cloak]

@surreal flax, what’s the issue?

Could you please try a different network connection, @surreal flax.

Also what device are you using?

[vagrant onyx]

@night cloak he cant download resource and map

[night cloak]

Yup I seen thank you!

[surreal flax]

Ipad> @surreal flax, what’s the issue?
@night cloak

[night cloak]

Could you please try a different network connection, @surreal flax.
Also what device are you using?

[surreal flax]

Also what device are you using?
@night cloak I didn't understand you

[night cloak]

Like device model.

[surreal flax]

Also what device are you using?
@night cloak IPad 7

[night cloak]

Hmm this iPad 7 is causing a lot of issues.

@surreal flax, have you tried using another network connection?

[surreal flax]

Hmm this iPad 7 is causing a lot of issues.
@night cloak So what is the solution?

@surreal flax, have you tried using another network connection?
@night cloak yes

[night cloak]

Uninstall and re install?

[surreal flax]

Uninstall and re install?
@night cloak هل يمكنني التحدث بل عربيه معك ؟

[storm flume]

Please do not use languages other than English, @surreal flax. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[surreal flax]

Uninstall and re install?
@night cloak laid

[hazy badge]

Dear admin,the last night my Facebook account was hacked and unfortunately
I just started playing PUBG a few months ago so I didn’t link my account
with gmail.So I can’t access my pubg account as a result I am losing my
mind and even I whenever i am trying to login with my email account and it
is showing that the password I am entering is invalid.please help me with
this
PUBG id:5415427659
PUBG name:Shariax

@storm flume

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @hazy badge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

You’ll need to gain access back to your account before our customer support can assist you.

[surreal flax]

What do you need from me?

[tawny zenith]

When is gonna the new anti-cheat patch be released?

[night cloak]

@tawny zenith, soon.

@surreal flax, Kindly created a detailed report in #old, Kindly provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

@errant ermine, we don’t do that here.

@tawny zenith, check the latest pinned messages via, #news.

[errant ermine]

I am in india i want uc but its in USD how could i change it into INR

[topaz trellis]

;-;

[errant ermine]

Please reply

[night cloak]

@topaz trellis, ignore.

[tawny zenith]

@night cloak I saw the latest one, is it gonna include wall-hack, radar & 3 shot nock situation? Is it gonna be fixed.

[errant ermine]

I am in india i want uc but its in USD how could i change it into INR@a nob green pea

[night cloak]

Not sure sorry, should know more closer to the time or when it’s released, @tawny zenith.

[jade mauve]

I am using Dns Changer App So many Lags ..

[night cloak]

Hello

How can I buy uc

Where are u from @night cloak

India

[errant ermine]

But any other can give away please

[night cloak]

@empty forge ok I'll wait

In india Pubg Banned . or **Search in Youtube how to buy UC ** @night cloak

[errant ermine]

Its in USD

[night cloak]

There is Way to buy

@empty forge will bonous challenge come in pubg @night cloak

[errant ermine]

This is my pubg id 5168698558

Please help

Request

I have UTube channel also

Any one help me

But its harmful its hacks our bank account

[night cloak]

u want to buy UC

[errant ermine]

Will u give away 100uc

[night cloak]

Will bonous challenge come in pubg plz some one say @empty forge @night cloak @errant ermine

@night cloak Soon will come

@night cloak before this season or after

No one Don't Know corrently so wait @night cloak

@night cloak i had 600 uc I opened creates gor ok I pressed again so I lost 100 uc my sad stor

ok

[crude lily]

that's not fair

I'm so angry

[night cloak]

This is #questions you will tell your issue . Is that Problem

[errant ermine]

I want 100uc only

[night cloak]

I want 100uc only
@errant ermine pls stop Begging

[errant ermine]

Ok
U begger

Baap ko maat sikha

[crude lily]

@night cloak It is a problem ?

[night cloak]

No

[spring void]

@errant ermine English only, and no begging here.

[night cloak]

[normal moth]

@errant ermine bro that's not the way

[spring void]

Now move to #chat

[normal moth]

These all are kids

Toxic kids

[night cloak]

Please avoid going off-topic. You can have unrelated conversations in #chat

[hollow island]

How

[night cloak]

@hollow island Check your Internet Connection

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @hollow island. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hexed swallow]

I am unable to open the game

[thin halo]

Can you elaborate more on it?

[vagrant onyx]

@hexed swallow @hollow island where you from ?

[hexed swallow]

@vagrant onyx india

[hollow island]

I don't

[vagrant onyx]

@hexed swallow @hollow island the game is banned in india

[hexed swallow]

@vagrant onyx I know that are u idiot u are telling Indians that game is banned in india do u think we are fools and we dont know that whole pubg is dependent on india respect us

[polar marsh]

@hexed swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@hexed swallow you might be right

[agile canopy]

These bugs omg

[hexed swallow]

What what this

[agile canopy]

No 6x adjust option and blank black screen after every match

[hexed swallow]

U are not solving issues and muting us

@somber solstice your mods should say this then why they are muting

😡😡😡😡

[somber solstice]

They aren't. That was an automatic mute because you said the b word

[night cloak]

Don't be Toxic Here

[hexed swallow]

@somber solstice which word I not said anything

[somber solstice]

Bravo Alpha November

[hexed swallow]

@somber solstice what

Leave it I am leaving this server only

[night cloak]

Pls Move to #chat

[plush bramble]

How do update from AppStore on iPad.I’m from India

[frigid flare]

Report a cheater؟

[somber solstice]

@night cloak #questions message

[vagrant onyx]

Hello, @frigid flare !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@somber solstice but i am download pubgm kr and global , Game for Peace from store

[somber solstice]

That includes giving details on circumventing restrictions in this Discord server

[night cloak]

ok

[somber solstice]

This is in reference to your message that I deleted.

[night cloak]

I dont know

@strong valley Please report it to Instagram and the in-game customer service. Do not share it in public channels.

[strange siren]

Hello guys do you going to fix hacker who make me can't join match i lost 150 points

because it livik keep loading and dont allowed me to enter match i lost alot of points

im almost quit game

[night cloak]

Do you want to report a Hacker

[strange siren]

this is what happen

server got ddos attack alot

[night cloak]

@strange siren You Don't have any proof of that Hacker

[onyx dagger]

The Developers are aware of this issue and is working on a Fix, @strange siren.
Please be patient.

And check your internet connection. @strange siren

[strange siren]

my internet is good

[night cloak]

ok

[strange siren]

and thanks for make me lose my points

[onyx dagger]

Feel free to share your Feedback in #old, @strange siren.

[azure folio]

Whats the solution to illegal top up UC?

[onyx dagger]

What? @azure folio
I didnt get you.

[polar marsh]

@azure folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Feel free to share your Feedbacks in #old, @azure folio.

[runic fern]

I am unable to log in my id

[night cloak]

what ?

[runic fern]

Please any one help me

[night cloak]

@runic fern For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[runic fern]

I already contact them but they do not do any thinf

[onyx dagger]

Did they reply? @runic fern

[runic fern]

No they reply but on other issue

[night cloak]

@runic fern your account was Log in New Version so now it can't login in old version so You need to update

[onyx dagger]

Can you try reinstalling? @runic fern

That may fix this issue.

[night cloak]

@runic fern If the customer service cannot help you, we cannot help you either.

[runic fern]

I have already a updated version.
I tried that

[jade nest]

@runic fern On what Device do you play? Android Or IOS

[onyx dagger]

@runic fern If the customer service cannot help you, we cannot help you either.

[runic fern]

Android

[jade nest]

@runic fern So Did you login your id in any different Device other than yours?

[night cloak]

CHEATER

[runic fern]

No I did not log in other device

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[jade nest]

@runic fern Try Repairing the last update

[stone drift]

Guys I tried the ULTRA HD resolution . Tried it on ULTRA, high, medium and low . And it was very choppy and lagging . I’m using a high-end device that can run it smoothly. So what is the problem?

[runic fern]

I tried evey thing but nothing happen

[onyx dagger]

Feel free to share your Feedback in #old, @stone drift.

[stone drift]

I did .

[onyx dagger]

Alright then.

[worn geode]

Hi

[jade nest]

@runic fern check your ss it contains 5 at last in version.It should have 6

[onyx dagger]

Hello, @worn geode.
State your issue?

[worn geode]

I want help with a problem. My account has been hacked through the Twitter account, and the thief linked the account to a Gmail account. I am with the main Facebook and I have the visa, shipping and shipping receipt.

[night cloak]

contact Twitter customer service @worn geode

[alpine flower]

yo as someone said i cant find grenade kills rank etc its showing like , achievement, classic fpp,tpp any way too see solo wins rank etc

[night cloak]

@alpine flower Go to Region rankings

[worn geode]

The thief has linked another account, I'm just on Facebook

[onyx dagger]

Contact Customer Service in-game about this as only they can help you with Account related issues, @worn geode.

[jade nest]

@alpine flower go in seasons then click region Rankings

[alpine flower]

@alpine flower go in seasons then click region Rankings
@jade nest ok i will try
thanks both

[umbral canyon]

is the old zombies modes will back again ?

[onyx dagger]

October 23rd, @umbral canyon.

[night cloak]

In Cheer Park

[umbral canyon]

October 23rd, @umbral canyon.
@onyx dagger all of old modes , or new one ?

[onyx dagger]

Dont know about that.
I think you'll know about it when it comes back. @umbral canyon

[worn geode]

I did that and spoke, but I did not find help because the thief blocked the account for three days. I have the main Facebook account and I have the visa for shipping and shipping receipt

[umbral canyon]

thnx

[onyx dagger]

You're welcome.

You contacted the Customer Service in-game? @worn geode

[worn geode]

Yas

[night cloak]

They reply

[onyx dagger]

And did they reply? @worn geode

If not, Wait for their reply.
The Team is short staffed due to COVID-19 crisis.
They will reply to you as soon as possible, Hopefully.

[umbral glade]

When will pubg servers of india go offline
Should i buy the rp now or wait?

[polar marsh]

@worn geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Bonus Challenge is only available in some regions, For now, @sly crescent.

[sly crescent]

Hmmmmm...

[umbral glade]

@onyx dagger i am from india should i buy the rp now or wait? I have 900 UC

[night cloak]

wait

[onyx dagger]

Dont know about it, @umbral glade.
I suggest you to wait, Still, Its your wish.

[umbral glade]

@onyx dagger ok ill just complete the missions and wait until the lastweek thank you

@night cloak alright

[night cloak]

ok

[onyx dagger]

You're welcome. @umbral glade

[sly crescent]

So it's not available in Turkey?

[full night]

Some items in my inventory showing (Unusable) when I click its say item cannot be used in this server.

I'm in Asia server india flag did not change flag and server before.

I attach 2 photo below for reference

[strange siren]

china gameloop is safe?

[night cloak]

You don't need to ping Mods @full night

[strange siren]

to play on

[vagrant onyx]

china gameloop is safe?
@strange siren some people got banned when they used chinese gameloop

[full night]

@night cloak
Sorry because yesterday I ask this question but someone else only reply

[onyx dagger]

Do not Mention the moderator role unless it's an emergency. @full night

[vagrant onyx]

and btw next time use #emulator-support @strange siren

[full night]

@onyx dagger
You are right but I bought the unicorn set with uc
Now I can't use it why?

[onyx dagger]

Can you try Restarting the game? @full night

[full night]

@onyx dagger
I try restarting
I try on different devices also no help

[onyx dagger]

Feel free to report this in #old, @full night.

[full night]

@onyx dagger
Ok

[onyx dagger]

Alright.

[storm willow]

@full night If you have acquired that outfit/items in other region (from region specific events) you cannot use elsewhere.

[full night]

@storm willow
I did not change my region before
Not even ones

[vagrant onyx]

@full night you have to change or go back to that country to be able to use that item

[storm willow]

Did you change now? @full night

If you have obtained that from X region and now you have changed to Y region you cannot use it, unless you change to X.

[mild wyvern]

where can i send video for cheater ..?

[storm flume]

Hello, @mild wyvern!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[upper adder]

Why didnt i get no points?

I have wasted 20 mins of my life

[mild wyvern]

@storm flume ty

[night cloak]

@upper adder It happens when you get disconnected during a game. Could you show the match details?

[arctic stump]

Hey there, anything on a new in-game character?( Was saving character vouchers for a new character, but don't like the present ones)

[sick shale]

@arctic stump No information

[vagrant onyx]

Hey there, anything on a new in-game character?( Was saving character vouchers for a new character, but don’t like the present ones)
@arctic stump switch to old character for now like victor

[timber finch]

pls help

[vagrant onyx]

@timber finch what the issue

Hello, @timber finch !

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[devout canyon]

please help

[vagrant onyx]

@devout canyon hey
What the issue

[devout canyon]

One of my friends got banned

[vagrant onyx]

One of my friends got banned
@devout canyon #faq 2.12

[devout canyon]

He didn't do anything

[balmy notch]

Pubg Mobile should try to stop those guy teaming up in solo mode

[vagrant onyx]

Pubg Mobile should try to stop those guy teaming up in solo mode
@balmy notch i agree

He didn’t do anything
@devout canyon till him to file claim and wait for a reply

[devout canyon]

Hello..my friend doesn't hack...the only possible reason could be cuz of his lag..his phone isn't good ...so he maybe teleporting on the opponents screen

[polar marsh]

@devout canyon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[balmy notch]

Hello..my friend doesn't hack...the only possible reason could be cuz of his lag..his phone isn't good ...so he maybe teleporting on the opponents screen
@devout canyon so he is not here talking about his issue?

[upper adder]

@upper adder It happens when you get disconnected during a game. Could you show the match details?
@night cloak okey

[balmy notch]

@balmy notch i agree
@vagrant onyx still wondering why they don't go for duo/squad ...instead of destroying the game in solo mode

[upper adder]

The fourth guy has disconnected so i left

[vagrant onyx]

@balmy notch not worth of teaming in duo/squad

@upper adder so there issue on the photo

[sick shale]

the new custom uc refill thing working for u guys or? keeps saying no for me
@ember pebble Should be fixed, try now

[upper adder]

Didn't get you@vagrant onyx

[onyx slate]

Match making taking to much time

[civic lagoon]

Hello, May I get help on a pubg account?

[vagrant onyx]

Match making taking to much time
@onyx slate there might be issue in matchmaking since 5 October

[civic lagoon]

My original account is xAmayax, I can’t seem to login from my twitter

[vagrant onyx]

Hello, May I get help on a pubg account?
@Amaya’sGaming#6993 acc banned ?

[onyx slate]

@vagrant onyx wht are devs doing ? No fix on that?

[civic lagoon]

I uh send a email and ask from costumer service

[celest shadow]

Do you have any other social media/e-mail linked to your PUBG MOBILE account, @civic lagoon?

[vagrant onyx]

My original account is xAmayax, I can’t seem to login from my twitter
@Amaya’sGaming#6993 maybe you can provide screen shoot ?

[civic lagoon]

I’m not sure... is there a reason why?

[vagrant onyx]

@vagrant onyx wht are devs doing ? No fix on that?
@onyx slate >> #old for now

[civic lagoon]

I mean I won’t lie I did blow up a teammate since he did it back so.

[celest shadow]

Could you provide a screenshot of the error/issue, @civic lagoon?

[vagrant onyx]

I mean I won’t lie I did blow up a teammate since he did it back so.
@Amaya’sGaming#6993 that does not affect

Unless you got a ban message when you try log in

[civic lagoon]

It did show a page when I login invalid and page that clearly says page doesn’t exist

I’ll try again and give a screenshot?
If that’s fine

[vagrant onyx]

@Amaya’sGaming#6993 yes send

Screen shoot

[celest shadow]

Do you have the Twitter application installed on your device, @civic lagoon?

[civic lagoon]

Mhm! I been using it since season uh 3 or 4

Is there something wrong with my account for why it’s doing this?

I never had this problem..

[vagrant onyx]

@Amaya’sGaming#6993 its changed in new update

When last time you log out and log in using twitter

[celest shadow]

@civic lagoon, are you logged into your Twitter on your Safari browser?

[vagrant onyx]

@Amaya’sGaming#6993 its your side issue not the game

[civic lagoon]

Believe so-

[celest shadow]

If you are logged in your Twitter on your Safari, can you try logging it out?

[civic lagoon]

And for the login date from twitter question I don’t remember

[simple cairn]

@celest shadow @civic lagoon This glitch happened to me before after changing my twitter profile 3 times in an hour.The glitch will stop after 2 or 3 days so just play on your alt

[civic lagoon]

Oh okay! I got confused with all the questions 😁 Thanks!

[simple cairn]

Nope

[civic lagoon]

Well not technically just got lost where to start-

[simple cairn]

Just leave it like that for a few days and try again

[celest shadow]

All right, @simple cairn. Thank you, that is very informative.

[simple cairn]

Ok

[civic lagoon]

O I got another question since I can’t use my Original I should be asking now as I talk notes lol

Is it a better to change your like sensitivity and your movement when swiping for possible a quick way to react to a bullet?

I don’t really now how to ask this. I guess is there a way to change your settings for gameplay for quick ways to snipe I guess...?

[onyx dagger]

That depends on you, @civic lagoon.
You have your own style of playing.

And yes, you can change the scope settings via in-game settings.

[timber finch]

@vagrant onyx Thanks

[runic aspen]

Bonus challenge appeared in my country and disappeared again why is that?

[vagrant onyx]

Bonus challenge appeared in my country and disappeared again why is that?
@runic aspen its show for sometime than they hide it again

also notice that its might be not available for all country

Read this

#questions message

[formal sparrow]

Someone help every time i am trying to buy customer pack uc game is logging me out

[vagrant onyx]

Someone help every time i am trying to buy customer pack uc game is logging me out
@formal sparrow maybe its bugged

[night cloak]

Is there any way of asking the pubg mobile customer care to revert the clan leader to original creater because the clan leader's account is hacked and the hacker changed leader to himself.
@spring void @vagrant forum @celest shadow @bold siren

[spring void]

No, account security was your own responsibility. They can not do transfers on requests.

And you do not need to ping all available moderators someone will get back to you within few minutes.

[polar marsh]

@dry orbit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hybrid heath]

Hello PUBG Team
Can anyone help me and infrom me that
Can we disable 3rd link email from our pubg global account
It's possible??

[storm flume]

You can contact the customer service via the game settings, @hybrid heath. Refer to subpoint 5.3 in #faq for further instructions.

[steel wing]

The percentage under ACE must go up or down?

[sick shale]

@steel wing down

[steel wing]

So when it reaches 100% I get to reach Conqueror?

[sick shale]

No, Players who reach the Ace tier and rank in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:00 UTC.

[steel wing]

Yep

So If I reach Conq I will get thr frame at 00:00 UTC?

[sick shale]

Sorry I meant down

About the percentage

Misunderstood you

[steel wing]

Ok no problem thanks for reaching out n helping me out

[sick shale]

@steel wing No, you'll have to play 5 matches in conqueror tier to get the frame

[steel wing]

Yeah

Thanks 👍

[mortal swift]

glitch?

[sick shale]

@mortal swift Restart the game and check your internet connection

[mortal swift]

not working> @mortal swift Restart the game and check your internet connection
@sick shale

[uncut robin]

This guy is legit using hack and he offered me the hacks also please take some step

[storm flume]

Hello, @uncut robin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[charred warren]

Hello

What is today undate?

[sick shale]

@mortal swift Report it in #old and provide the following details,
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[charred warren]

What is today 16 mb update??

[stone drift]

Hello guys, is there anything can be done regarding telegram channels promoting hacks ?

[charred warren]

Hello

[sick shale]

@stone drift Unfortunately no, you can report them to Telegram

[slate plinth]

Hello. I just got a temporary ban for seemingly nothing. Earlier me and my friends were fooling around in payload mode and we were testing out the weapons on each other. All of us got knocked by own teammates here and there but 2 of them accidentally tapped on the 'yes' that pops up when you're knocked by teammates when I knocked them. I did revive them but then my merit hot docked by 50 (20 and 30).

And so now I was playing solos to increase merit to 60 so we can play together again but then I got an error and then a message popped up saying connection was terminated due to some data error.

This happened right after I killed someone in livik. First time I waited the 10 mins and then played another match. It went fine but then I tried playing a 3rd match and then the same thing happened again. Now it's a 20 minutes ban.

Why does this keep happening?

[sick shale]

@charred warren No information,but there are some fixes with Halloween theme music and custom pack issues.

[slate plinth]

Nothing happened except for the merit loss after that payload game. And those popup came up right after I killed someone both times.

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @slate plinth. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[keen mason]

Why?...and is it one hour?

[polar marsh]

@keen mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winter sun]

My pubg account has been taken over by someone else. My account is linked to the Google play store so I can login but someone else has access too. What can I do?

[slate plinth]

@winter sun change your password, maybe? And also the recovery methods after you've changed your password.

@keen mason what does it say in Arabic? Does it say connection terminated due to data error?

[winter sun]

The person who stole the account has changed my email address. I cannot enter Facebook

@slate plinth no bro

[slate plinth]

I just want to know because I am facing the same issue. I just can't read what's on your screenshot. I have posted my screenshot, scroll up a little. @keen mason

[onyx dagger]

Please contact Customer Service in-game as only they can help you with Account related issues, @winter sun.

[polar marsh]

@pine jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winter sun]

@onyx dagger they don't help much

[onyx dagger]

Only they can help you with Account related issues, @winter sun.

[cunning patrol]

please take a look at @night cloak problem in #old

[night cloak]

I'm playing gameloop, I'm pressing jump and shoot Keys, it's not happening, please help

please

Hello I've a question
Do you guys have spectating version of pubg and how can we get that?

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Just for spectating

[spring zephyr]

No.

There is no such version like that.

[night cloak]

:/ then how does nodwin spectate the games

I know they use a different version

[spring zephyr]

What do you mean?

Can you provide a screenshot of what you are trying to say?

[night cloak]

Okay wait

[spring zephyr]

That's just a normal player spectating a custom match.

[earnest notch]

i was casually playing solo on miramar and i got that.. wth i dont use GFX Tool or any third party thing

[storm flume]

Use of unauthorized third-party software or methods, @earnest notch, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[tough path]

When does bonus challenge comes in india

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @earnest notch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Hm do they have the permission to change game files?

Cus I see no ping, quality, version number

[spring zephyr]

@night cloak Everyone have the ability to spectate a custom match, the spectate option in the middle.

[velvet bone]

Get rid of hackers in payload!!!!

[storm flume]

Hello, @velvet bone!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

Please refer to this channel's pinned messages for further information, @tough path:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[velvet bone]

You guys don't do anything!!!

[shell tapir]

@velvet bone #old

[night cloak]

I didn't mean that I know how to spectate lol I am asking how did they get rid of ping quality and the version number and have the player outlines

[shell tapir]

@night cloak meybe They cut the screen in the bottom.

[next cypress]

What is the 7 mb update

[night cloak]

And what about the outlines

[shell tapir]

@next cypress Halloween Theme music fix and Custom Pack was close due to problem with purchase.

[next cypress]

@shell tapir ok bro

[spring zephyr]

And what about the outlines
@night cloak What exactly are you referring to by 'outlines' ?

[night cloak]

Let me send smth

These yellow and blue outlines

[vagrant forum]

That's only available on the tournament rooms if I'm correct.

[normal moth]

That's only available on the tournament rooms if I'm correct.
@vagrant forum yeah ryt

[night cloak]

You mean the esports room cards nope they dont

Cus UWS had some esports room cards and they don't have the option ://

[gloomy dagger]

What's the name of outfit ?

[vagrant onyx]

@gloomy dagger i have this outfit

[lime wing]

@night cloak i think outlines cant be changed

[gloomy dagger]

@vagrant onyx name ?

[vagrant onyx]

@gloomy dagger i am not in the game

[spring zephyr]

@gloomy dagger I think it's called Tracksuit top (Yellow) and Tracksuit Pants (Yellow)

[gloomy dagger]

@spring zephyr ok thanks

[spring zephyr]

@vagrant onyx can confirm this ^

[vagrant onyx]

As soon i get into the game i will till

[prime wraith]

Guys I have iphone 11 and my pubg is lagging a lot. Asia india. Please help i tried on wifi and cellular still it lags please hellp

[vagrant onyx]

@spring zephyr will do

[lime wing]

@prime wraith where do you live

[vagrant onyx]

@gloomy dagger I think it's called Tracksuit top (Yellow) and Tracksuit Pants (Yellow)

Its correct @gloomy dagger

[onyx dagger]

Feel free to report this in #old, @prime wraith.

[gloomy dagger]

@vagrant onyx thanks

[prime wraith]

@prime wraith where do you live
@lime wing india

[lime wing]

When your charge is low it dose lag in iphone or in any phone

[night cloak]

Can I get the debug version of pubg? Like which was for the PC beta back in 2018?

Can someone send me link

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[robust halo]

when i rush my fps drop very badly i am playing on iphone xr its happening with me after ios 14

[onyx dagger]

Feel free to report this in #old, @robust halo.

[lime wing]

@robust halo its the software problem every one is getting same problems after ios14 update

[night cloak]

Can I get the debug version of pubg? Like which was for the PC beta back in 2018?
@night cloak I am talking about the mobile version

[robust halo]

@onyx dagger i am continuously reporting but nothing happen when you solve this

@lime wing any solution

[vagrant vortex]

Will Pubg M be back in India?

[onyx dagger]

No one would reply there, @robust halo.
The Team used to go through #old to check the reports/feedbacks sent by the players, and would take actions.

Dont know about it, @vagrant vortex.
Wait for the official news.

[past harbor]

is the server still under maintenance? why I always got login after 200secs and it always shows under maintenance🤔

[vagrant vortex]

They were collaborating with a company....
Was that just Rumour? @onyx dagger

[supple ember]

Hi my account says that you are logged in a newer version but I have updated my game and someone else is using my account my linked email is not working in the game Kindly help plz

[onyx dagger]

If it is showing, It means that the server is under maintenance, @past harbor.
Try again after some time.

As I said, Dont know, @vagrant vortex.
Please wait for the Official news.

[past harbor]

it takes forever thanks buddy

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @supple ember.

[vagrant vortex]

Okay, Thank you for giving your precious time. @onyx dagger

[supple ember]

I have contacted but there is no response

[onyx dagger]

You're welcome, @vagrant vortex. c:

Waiting times may be longer than usual due to the COVID-19 crisis, you are therefore required to be patient in this regard, @supple ember.

[supple ember]

Na they have replied me but they didn’t give me any solution

My account is being used by someone but in my device it says your account has been logged into a newer version but I also have updated version of the game

Plz help me get back my account

[onyx dagger]

Can you try reinstalling then? @supple ember

[supple ember]

I have tried it but it’s the same

I have reinstalled the game 2 times

@onyx dagger are you from puBg support? Can I just give you my character iD and you can help me then ?? Plz help me get back my account I was linked with email

[onyx dagger]

Be advised that the discord staff (Administrators, Moderators and Contributors), are not affiliated with Tencent, @supple ember.
If Customer Service in-game cant help you with this issue, We cant.

[night cloak]

bro my fb account hacked and pubg also pls help me'

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

bro my fb account hacked and pubg also pls help me'

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @night cloak.

[night cloak]

i did but no result

[supple ember]

Is someone there to help me?????

Is someone there to help me?????

[onyx dagger]

As I told you, Only they can help you, @supple ember.

[supple ember]

I have got the same issue as @night cloak

[onyx dagger]

No result? Did they reply? @night cloak

[night cloak]

w8

[supple ember]

The in game support does help

Does not help ^

[night cloak]

wait

[onyx dagger]

Yeah?

[night cloak]

taiuchi\\

[sick shale]

State your issue properly and be patient

[night cloak]

oh okhok

[supple ember]

My My account is being used by someone but in my device it says your account has been logged into a newer version but I also have updated version of the game

[sick shale]

Stop repeating the same questions, we can't help with in-game account issues

[storm flume]

You can contact the customer service via the game settings, @supple ember. Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

Only they can help you with Account related issues.
If they didnt reply, wait for their reply. Waiting times may be longer than usual due to the COVID-19 crisis, you are therefore required to be patient in this regard.

[umbral brook]

When will support for 90fps come to pubgm ge? I read some articles saying that it got added but oneplus had 1 month exclusivity and it will be added but until now no new news have arrived. Is it canceled? Should we expect it soon or just forget about it?

[daring mason]

@umbral brook,you need 90hz refresh rate to get it

[night cloak]

ok

[umbral brook]

Im on a samsung s20 ultra i have 120 hz for that matter

[daring mason]

@umbral brook,its on 1+

[umbral brook]

Yes for a 1 Month exclusivity

[onyx dagger]

90FPS Will be added soon in Devices which can support it, @umbral brook.
Its only available for some devices, For now.
Feel free to share your feedback about this in #old.

[umbral brook]

Cant exactly share my feedback if I can't experience it, but sure. Will do

[onyx dagger]

Alright then.
I mean, Feel free to share your thoughts about this in #old, @umbral brook.

[night cloak]

My account is hacked and I tried all ways to recover it pls help me

I have appent more than 400000k uc on that

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @night cloak.

[night cloak]

I tried it but they said me to contact google and they really didn't reapond plz is there any other way

@onyx dagger

[onyx dagger]

Did Google support reply to you? @night cloak

[night cloak]

@onyx dagger noo

[onyx dagger]

Wait for their reply then.

[night cloak]

I have waited for 14 days

[onyx dagger]

You can send them a reminder message.

[night cloak]

I did that everydaay

No reply

Can Tencent help me in any way @onyx dagger

[daring mason]

@night cloak,maybe,not really

@night cloak,only customer supoort can help you.

[night cloak]

They did nothing

Can Tencent officials. Do something plz tag them

[daring mason]

@night cloak

[night cloak]

@onyx dagger sir plz help my money

Is there any tenecent offical @here

[onyx dagger]

If they are not ready to help, Then we cant, @night cloak.

[night cloak]

Can u ping any tenecent official

[onyx dagger]

Be advised that the discord staff (Administrators, Moderators and Contributors), are not affiliated with Tencent, @night cloak.
And as I said, If Customer Service in-game cant help you with this issue, We cant.

[ripe fable]

400000 uc wtf?

[daring mason]

?

[ripe fable]

He said he has invested 400000 uc.

😰

[night cloak]

@onyx dagger sir ik the hackers insta can u guys here torture her to give my acc back her id is @shruti_pubg_mobile

Plz

[daring mason]

@night cloak

[ripe fable]

@night cloak Umm.

[night cloak]

She might do something

[onyx dagger]

Please move to a Discussion channel to chat.

[polar marsh]

@granite wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Ok sir

[onyx dagger]

This is a Support Channel.

[mortal wagon]

No 1 guy and No 17 guy(both from same clan) in Asian server are literally hacking and selling hacks and helping others in Rank push by teaming up in exchange for money. And then PUBG says that they are doing everything to provide fair environment to our players. Fair environment my foot.

[onyx dagger]

Report him in-game, @mortal wagon.
And additionally, you can report them via http://cheater-report.pubgm.cc/.

[south socket]

Hi, I have this problem but i never buy uc from unofficial sites.

[daring mason]

@south socket,really?

[south socket]

Yes

[storm flume]

You can contact the customer service via the game settings, @south socket. Refer to subpoint 5.3 in #faq for further instructions.