questions

[storm flume]

You can now access #emulator-chat and #emulator-support, @hollow geyser. Revert this at any time by sending .emulator in #481204134859505684.

[dawn nymph]

@clear spindle I want to apply for Tournament room card.

[storm flume]

Please refer to this channel's pinned messages for further information, @dawn nymph:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[ionic mauve]

That is soooooo funny rally sorry but (RIP PUBG MOBILE )

[daring mason]

@ionic mauve?

[robust halo]

why there is alot of frame drop in ios 14 i have iphone xr

[storm willow]

Try repairing app and Please report in #old @robust halo

[daring mason]

@robust halo, even i have it

Redmi note 8

[storm flume]

Hello, @ionic mauve!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[robust halo]

@storm willow bro everyone facing this issue my teammate have iphone xs mac

[storm willow]

You can do the same. #old

[robust halo]

@daring mason you find any solution

[night cloak]

Hey im playing pubg without update

[vagrant onyx]

Hey im playing pubg without update
@night cloak so is there any issue ?

[surreal pulsar]

Help

[unborn rampart]

@night cloak what update

When Playload 2.0

[daring mason]

i hate pubg

i always die due to not getting guns💔😡

why i dont get loot

[clear spindle]

When Playload 2.0
@unborn rampart It's already in game.

[storm flume]

You can contact the customer service via the game settings, @surreal pulsar. Refer to subpoint 5.3 in #faq for further instructions.

[daring mason]

the loot became too rare

[unborn rampart]

@clear spindle true

[clear spindle]

I don't find any issues with the loot tho

[daring mason]

why the loot has been decreased in it after new era 😩

[clear spindle]

#old plox,@daring mason.

[unborn rampart]

Depends on luck and select area

[daring mason]

@unborn rampart,even in miltary base i dont even get a uzi

im done.

[unborn rampart]

Some times lobby is less loot like alternative

[daring mason]

3 matches straight death beause of no loot

-70💔

[unborn rampart]

Don't land on rush area make loot and rush

[clear spindle]

Please take it to #pubg-mobile and feedback's to #old.

[daring mason]

lol i dont get a gun even in famous places if safe i only get pistols,im done.

sorry for the review,but im facing loot problem

@unborn rampart,we can move to #pubg-mobile,this is support channel

[night cloak]

@vagrant onyx yeah i wanna update but im indian

Soo in india pybg is ban so should i update ?

[daring mason]

@night cloak,sure you can

[night cloak]

From pubg official website

But there is cahnce of getting banned

[daring mason]

@night cloak,totally safe

@night cloak, i recommend to update from official website

[clear spindle]

Installing from Third party apps are not recommended.

[daring mason]

@clear spindle,yes

@clear spindle,may the loot problem will be solved after doing a routine repair ?

[night cloak]

@clear spindle from official website

[storm flume]

Please refer to subpoint 1.2 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Well website says pubg mob ip address could not be found.But when i switch vpn it allow me

[daring mason]

@night cloak,oh

@night cloak,wait for the unban

[oblique vine]

Payload 2.0 update will come in in-game update or PlayStore update?

[clear spindle]

In game.

[daring mason]

@oblique vine,Its already avaliable now.

@oblique vine,you can check evoground.

[clear spindle]

@daring mason I don't think it will increase from doing a Routine Repair.

[daring mason]

@clear spindle,But how, i dont get proper loot,how can i fix it ?

Its too annoying for me.

[sleek ravine]

How to buy prime india

[clear spindle]

Try landing in a different locations, I haven't faced that yet.

[daring mason]

@clear spindle,i face it in every location

@daring mason,After new era i face it.

[clear spindle]

#old

[oblique vine]

@daring mason @clear spindle thanks for giving information

[vale moat]

Can i use vpn for playing

[steel coral]

I can't log in

[night cloak]

@vale moat, Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @steel coral. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[steel coral]

I already did everything written there. And I can't contact the customer service, it shows error

[onyx dagger]

Did you try to contact them via in-game settings? @steel coral

[steel coral]

Yes , from help option of login page

[clear spindle]

Try using a DNS to login and also with other login methods.

[night cloak]

@steel coral, what country are you located in?

[steel coral]

India

[wispy fern]

I need help regarding game not loading after login.
After I installed my game, i logged in to my account. Once i select my account, game shows loading and stuck forever there without loading sign.
I have done all the steps mentioned at 4.10 in #faq.
Is there is any other solutions than mentioned there?

[onyx dagger]

Please refer to #faq 4.6 for your issue then. @wispy fern
If it still doesnt work, Please contact Customer Service in-game about your issue.

[wispy fern]

Thank you. I did that step before 4.10 #faq. It seem my only option is to wait for customer service reply.

[onyx dagger]

Yes, I think.

[proper brook]

In class

[tawdry finch]

Why there is no option of login through vkontakte in android ?

[unborn rampart]

Why remove bonus challenge game in Asia server

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @proper brook. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@tawdry finch, what is that?

[storm flume]

Please refer to this channel's pinned messages for further information, @unborn rampart:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tawdry finch]

My pubg account is linked with vkontakte app and Apple id

I lost my iPhone, now I cannot login in my new android. My account is not linked with email, any suggestions ?

[unborn rampart]

@storm flume what

[night cloak]

@unborn rampart, #questions message.

[full rivet]

Bro when opening a crate is there any tricks I can do pllsss do tell

[unborn rampart]

@night cloak about bonus challenge

[storm flume]

Please refer to subpoint 2.11 in #faq for further information, @tawdry finch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@unborn rampart, click the link I just provided.

@full rivet, tricks to achieve what?

[clear spindle]

@tawdry finch WATCH YOUR LANGUAGE.

[tawdry finch]

You watching my questions, not answering why error didn’t teach you well ?

[clear spindle]

Refer the bot message.

[tawdry finch]

You guys only know how to mute people here and your customer support sucks

[unborn rampart]

Still half of the season came when bonus challenge

[night cloak]

@unborn rampart, no information regarding bonus challenge, the screenshot is the only information we have.

[unborn rampart]

K thanks@night cloak

[stiff topaz]

Developer stopped update Pubg lite PC 3 months no update

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[polar marsh]

@glossy lotus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@weak vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn pewter]

Anybody help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @autumn pewter. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@autumn pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @old flicker!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[tawdry finch]

When will the email unlink option be available

[clear spindle]

@old flicker dont bypass the chat filters

[tawdry finch]

@clear spindle

[clear spindle]

No ETA for the unlinking.

[tawdry finch]

Yeah you guys took so much time for unlink option for social media accounts, now for email I think you guys will take another year or so

[deft moon]

I reinstalled app, created multiple Twitter accounts, repaired client but it's still glitched.

Can anyone help?

[rancid summit]

Payload 2.0 achivement is not completing

[hollow hedge]

what was the official link to download gameloop??

[storm flume]

You can now access #emulator-chat and #emulator-support, @hollow hedge. Revert this at any time by sending .emulator in #481204134859505684.

[hollow hedge]

[polar marsh]

@copper moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Can you try updating the game in all of your devices? @surreal pulsar

[surreal pulsar]

No

[onyx dagger]

If not, Maybe the issue wont be fixed.

[surreal pulsar]

It is showing same problem

[wise abyss]

hello

im in big trouble please i need help

my id got hacked i recovered gmail again but that hacker linked his mail now he is logging in and removed all my frnd from list and wasted all of my uc

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you out with account related issues, @wise abyss.

[wise abyss]

can you tell me the process i will follow that im not in a state of thinking anything right now that hacker wasted my 300 uc in 5 mins

[night cloak]

How you know

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I have a problem

[clear spindle]

@wise abyss https://cdn.discordapp.com/attachments/481200416349224980/755060853409054749/example.webp

[broken jolt]

hey can i put my Gmail picture as in game picture ? i just linked it and it isn't available or does it take some time?

[onyx dagger]

Yes? @night cloak

[night cloak]

I have a problem

[onyx dagger]

Social Media, @broken jolt.

[wise abyss]

@clear spindle bro screen shot is blur cannot read whats written

[onyx dagger]

Please state your issue, @night cloak.

[clear spindle]

Check again @wise abyss

[broken jolt]

@onyx dagger what about social media?

[wise abyss]

ok thanks @clear spindle

[clear spindle]

@broken jolt you mean play games or the email linked feature.

[night cloak]

It dont show bonous challenge In my account :(

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[old flicker]

Pubg new name CHEATER.MOBILE

[clear spindle]

Ok.

[broken jolt]

@clear spindle play games

[old flicker]

Where is pubg support members i need to talk

[clear spindle]

Relogin using the play game.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @old flicker. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Feel free to share your Feedbacks in #old, @old flicker.

[broken jolt]

@clear spindle ok thnx

[storm flume]

Hello, @old flicker!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Bonous challenge has been removed in
USA server what about bonous challenge @Taichi

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Tachi can u reply plz

Please refer to this channel's pinned messages for further information, @night cloak:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

No other information regarding bonus challenge other then the screenshot in pins.

K

[round chasm]

infection mode relese date?

[onyx cairn]

@round chasm Oct 23

[wise abyss]

@clear spindle bro the ss you provided me from that last 5 points i dont have 4th and 5th will it work please tell brother

[polar marsh]

@mortal moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@mortal moat, if someone was falsely banned they may follow the message above.

@wise abyss, please share a screenshot of where your conversation currently is.

[mortal moat]

@night cloak Lots of people tried but didn't get a positive response

[night cloak]

If I ask about bonous challenge they say to come hear what I do @a cute green pea

Then they were banned accordingly, @mortal moat.

[wise abyss]

this one

[night cloak]

@night cloak, this is all the information regarding bonus challenge. <#questions message>.

@wise abyss, your chat not the screenshot we’ve provided.

[limber prism]

I removed my account from Facebook, but there was no option to connect a new Facebook account.

[night cloak]

@limber prism, screenshot?

I have a problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[storm flume]

You can contact the customer service via the game settings, @limber prism. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@limber prism, before contacting in game support could you please try an in game routine repair.

[wise abyss]

@wise abyss, your chat not the screenshot we’ve provided.
@night cloak i said i dont have the payment recipt of the first payment that i dont in last season for getting royal pass and i dont remember account creation date tell me what to do

[night cloak]

It still leads me to this page @a cute green peA

[limber prism]

Could you talk a little more detail

[night cloak]

@wise abyss, you can find your account creation date under the first social media connected, settings>connections.

[limber prism]

Some speak english translation wroken

[night cloak]

@limber prism, logout of your game then click repair via top right>routine repair>okay.

[upper stag]

Please solve the problem. Play Solo in problem. Entering the game, I was playing with no problems

[night cloak]

@upper stag, Kindly created a detailed report in #old.

I have problem on bonous challenge it is not showing in my account can u hove me me a clear solution plz help me

[onyx dagger]

Bonus Challenge is only available for some regions, For now, @night cloak.

[night cloak]

@onyx dagger which region can u say plz

[onyx dagger]

Dont know really. Please refer to this, @night cloak:

[night cloak]

@onyx dagger thank you for your information

[onyx dagger]

You're welcome.

[night cloak]

@onyx dagger :)

[wise abyss]

@night cloak bro in twitter it is showing me the das when i last time logged in with twitter

and in google year id now showing only date and month visible

[night cloak]

@wise abyss, what social media did you connect to your PUBGM account first?

[wise abyss]

google and twitter

and hacker linked his mail

[lean reef]

and also any idea when pubg will be unban in india my main id got ban bcz i download new update from apk pure

🥲

[wise abyss]

apk is available on pubgmobile site too why u downloaded from apk pure then @lean reef

[lean reef]

@wise abyss not available in play store bro

[wise abyss]

on site

[pure geode]

My account is activated for the region on the country of Turkey, and there is no Bonus challenge , and I have points that I want to exchange, and the rest of the time is 160 days so that I can change the region
I want a way to redeem points

[lean reef]

@wise abyss bro pubg ban in india

[wise abyss]

@wise abyss bro pubg ban in india
@lean reef but pubg site is not banned in india u can download from site

im also from india i downloaded from site

[fast crow]

how to change name?

[night cloak]

Settings>account>apps and suggestions, @wise abyss, use that date.

[lean reef]

@lean reef but pubg site is not banned in india u can download from site
@wise abyss site name ??

[night cloak]

@fast crow, in game or on discord server?

[fast crow]

game

[lean reef]

rename card

90uc

[fast crow]

damn

[night cloak]

@fast crow, you can purchase ID cards via the store and then change your name from your inventory.

[wise abyss]

90uc
@lean reef 180 not 90

[pure geode]

any help please

[fast crow]

where is it?

i pressed the shop and?

[night cloak]

@fast crow

[stuck furnace]

hello do have an active admin on pubg mobil now ?

[night cloak]

Treasures then scroll down some.

@stuck furnace, admin on PUBG MOBILE?

For what?

[pure geode]

😫

[lean reef]

@lean reef 180 not 90
@wise abyss in shop there is a official site 90 uc i buy once

[fast crow]

thx

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pure geode. Remember to read through #faq before asking questions in the support channels.

[stuck furnace]

i need to say him some things

[night cloak]

@stuck furnace, you may state your query here.

[pure geode]

My account is activated for the region on the country of Turkey, and there is no Bonus challenge , and I have points that I want to exchange, and the rest of the time is 160 days so that I can change the region
I want a way to redeem points

[wise abyss]

@wise abyss in shop there is a official site 90 uc i buy once
@lean reef that offer gone now

[fast crow]

damn i dont have uc for that thou

[night cloak]

@pure geode, bonus challenge is currently unavailable.

[fast crow]

no other ways?

[stuck furnace]

if i do it all this discord will use it

[night cloak]

@fast crow, there’s currently a event you can get it for free not sure if it’s available for your region.

@stuck furnace, what’s the topic regarding?

[fast crow]

what event?

[lean reef]

damn i dont have uc for that thou
@fast crow stop playing for 15 days then comeback and you will get a comeback event where u can get a rename card

[pure geode]

Available in other countries and not available in Turkey. Will it be available in Turkey? @night cloak

[night cloak]

@fast crow

@pure geode, no information regarding when bonus challenge will return or what regions it’ll be available for.

[stuck furnace]

@night cloak can you look your dm on dc ?

[night cloak]

@stuck furnace, what’s the topic regarding?
@night cloak

[fast crow]

@lean reef u sure or not if i stop playing then got event?

[zealous whale]

Hey. I try to buy 8100 UC in pubg Ingame and when I come to pay. It says error transaction cannot be completed. Why?

[onyx dagger]

In which country you live? @zealous whale

[zealous whale]

Saudi Arabia and my Google play account is USA

[onyx dagger]

Can you try restarting the game?

[zealous whale]

I did and cleared play cache and all

I bought the Google card from like card application

It's known in Saudi Arabia

[onyx dagger]

Are you sure its a valid google card?

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @stuck furnace:

:white_small_square: http://bit.ly/37Lgfbm

[night cloak]

Report the video there.

[zealous whale]

Yes. I have receipts and all

I bought cards for 800 USD. I have now in my balance 801 USD

[onyx dagger]

I think you should try buying from MidasBuy.

[hollow island]

Hlo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hollow island. Remember to read through #faq before asking questions in the support channels.

[hollow island]

Sir please fail long try ?

[lean reef]

@lean reef u sure or not if i stop playing then got event?
@fast crow wait let me log in my 3rd id which i was not playing for 2 season

[zealous whale]

Midasbuy can i pay on it with Google play balance?

[onyx dagger]

Please refer to #faq 4.6 about your issue, @hollow island.

You can give it a Try. @zealous whale

And, If you wish to pay with Midasbuy, follow this link:
https://pubgmobile.com/pay

[onyx dagger]

Please refer to #faq 4.6 about your issue, @hollow island.

[proven crescent]

Please explain how I am supposed to purchase the custom pack when this error is popping up every time I tap purchase?

[onyx dagger]

Try restarting. @proven crescent

[hollow island]

Fail on long Facebook try please

[lean reef]

@proven crescent india ?

[hollow island]

Yes

[onyx dagger]

Hope you know that the game is banned there for now, @hollow island.

[lean reef]

🥲

[hollow island]

Okk

[proven crescent]

@onyx dagger didnt help

[onyx dagger]

Alright then. @hollow island

[proven crescent]

@lean reef no

[onyx dagger]

@hollow island use vpn log in then close game close vpn done
@lean reef Do not misguide.
VPN is not Recommended.

I think you should try it again after some time, May work, @proven crescent.

[old flicker]

pubg team also sale cheats 100% confirm

[onyx dagger]

Okay.

[lean reef]

@lean reef Do not misguide.
VPN is not Recommended.
@onyx dagger i know i said just for log in then close bcz its the only way even in gameloop server they say to use vpn to download gameloop thats why i say it

[old flicker]

by 10dollor pr week fcuk pubg team

[onyx dagger]

Oh. @lean reef
But VPN is not Recommended. I think you should wait for the Official news about the Unban.

Feel free to share your valuable Feedback in #old, @old flicker.
And yes do not spread Fake news.

[lean reef]

Oh. @lean reef
But VPN is not Recommended. I think you should wait for the Official news about the Unban.
@onyx dagger i am waiting 🥲 for the indian version but till that time for time pass in this lockdown i need this game i make a 2nd id and playin on it

[onyx dagger]

I see.

[polar marsh]

@quick ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@stuck furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorn terrace]

cheater doing live with cheat in youtube....

and he is in rank I heard... his rank 26 in solo.... he is saying...

[vagrant onyx]

@thorn terrace wait for a mod to reply

[thorn terrace]

look @vagrant onyx

[grave bay]

all my purchases are legally

[onyx dagger]

What's the issue then? @grave bay

[grave bay]

my account is at risk

[vagrant onyx]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @thorn terrace :

▫️ http://bit.ly/37Lgfbm

[grave bay]

i can't purchase UC

[onyx dagger]

Can you please state your issue more briefly? @grave bay

[grave bay]

I can't purchase any uc for a week and i've reached out to many people

[onyx dagger]

Did you contact Customer Service in-game about this?

[grave bay]

yes

[onyx dagger]

As they said, Try again after some days, @grave bay.

[grave bay]

i've been waiting for a week!

[frozen pollen]

Any help to find sceret door in payload 2.0 ?

[onyx dagger]

Cant help in that, You'll have to wait as they say, @grave bay.

Feel free to ask this in #pubg-mobile, @frozen pollen.

[subtle mulch]

Payload 2.0 helicopter locations?

[nocturne dawn]

@lime juniper I dont understand how it is happen, means whats the reason of this

[onyx dagger]

Do not tag her, @nocturne dawn.
I think you got muted for typing blacklisted words in any of the chats that someone reported you.

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @royal spade.

Feel free to ask this in #pubg-mobile, @subtle mulch.

[deft moon]

I reinstalled app, created multiple Twitter accounts, repaired client but it's still glitched.

Can anyone help?
@deft moon why are you all ignorin' my message?

[storm flume]

Hello, @deft moon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[frozen pollen]

@subtle mulch mostly same location as old payload and one special base camp is activate there is surely helicoptor

[lavish nimbus]

@grave bay message to midasbuy they will help

i got my money refund after 2 weeks

[subtle mulch]

15x Scope coming soon?

[vagrant forum]

No official information, @subtle mulch.

[vagrant onyx]

@grave bay message to midasbuy they will help
@lavish nimbus you can contact from here

[e-mail]

[subtle mulch]

But some people share the video,

[vagrant onyx]

But some people share the video,
@subtle mulch maybe in game for peace
but there is no info yet
Also throwable pan

[weary helm]

New character comming?

[vagrant onyx]

New character comming?
@weary helm there is no info about it

[weary helm]

But some people make videos about new character

[vagrant onyx]

But some people make videos about new character
@weary helm leaks and rumor

[subtle mulch]

@vagrant onyx no, video end screen show pubg mobile official?

[vagrant onyx]

@vagrant onyx no, video end screen show pubg mobile official?
@subtle mulch source ?

[subtle mulch]

Hindi youtube chanel

[vagrant onyx]

@subtle mulch okey

@subtle mulch wait for the next pubg mobile beta version update to found out

👍🏼

[subtle mulch]

@vagrant onyx thanks man

[grave bay]

guys should i message midsabuy here or where?

[vagrant onyx]

@subtle mulch they might also add throwable pan

guys should i message midsabuy here or where?
@grave bay in there side

[onyx dagger]

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address, @grave bay:

[e-mail]

[vagrant onyx]

@hollow island what the issue ?

[sacred veldt]

I changed my country region by mistake

[vagrant onyx]

I changed my country region by mistake
@sacred veldt you have to wait about 180 days to change again

[sacred veldt]

My ping is not not constant

I have changed it by mistake i need help

[vagrant onyx]

@marsh sage are you in the least discord update ?
Go to hide muted channel and turn off

I have changed it by mistake i need help
@sacred veldt maybe contact customer service about it in #faq 5.3

[cloud hinge]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cloud hinge. Remember to read through #faq before asking questions in the support channels.

[vagrant onyx]

i need help
@cloud hinge what the issue

[steel mantle]

@marsh sage click on the support text lol

[onyx dagger]

Please refer to #faq 4.6 about your issue, @hollow island.

[hollow island]

Name

[onyx dagger]

try restarting. @marsh sage

[cloud hinge]

@vagrant onyx i am playing pubg since one year last week when i opened the game it asked me to login i when logged in i found tht my facebook account was disabled or hacked permanently i want to recover my pubg account

@onyx dagger

[onyx dagger]

Hold Control button + R on your Keyboard, @marsh sage.

Please contact Facebook care about this issue, @cloud hinge.

[cloud hinge]

@onyx dagger i contacted but they said there is no solution

[onyx dagger]

If they are not ready to help, We cant. @cloud hinge

[cloud hinge]

i can give my account id

facebook email and pass still works but cant login

@lime juniper

[onyx dagger]

Please do not share your personal information in this server. @cloud hinge

[neon monolith]

5101287613

[onyx dagger]

? @neon monolith

[celest shadow]

You should contact our customer service for further assistance in this regard, @cloud hinge, and the customer service of your social media account in question, in this case — Facebook (https://www.facebook.com/help).

[cloud hinge]

@onyx dagger what should i do

[neon monolith]

Game legging issues

[vagrant onyx]

Game legging issues
@neon monolith this should help
#questions message

[onyx dagger]

Please refer to #faq 4.9, @neon monolith.

[vagrant onyx]

@marsh sage other use can 👍🏼

[onyx dagger]

I suggest you to download Discord on your Laptop/PC. @marsh sage

[vagrant onyx]

@marsh sage

[storm flume]

Hello, @orchid tartan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vagrant onyx]

@marsh sage hey leave the server and rejoin ( make sure you using the latest discord update )

Will give your role back

@marsh sage no no you will not lose

[onyx dagger]

No you wont. @marsh sage

[vagrant onyx]

Your lvl won’t rest @marsh sage

[onyx dagger]

Feel free to leave and rejoin.
And Yes!

[vagrant onyx]

Are you sure?
@marsh sage yes

[onyx dagger]

Alright.

Feel free to DM me.

Alright then.

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[vagrant onyx]

@marsh sage i will dm you it

[left galleon]

hmmm

[onyx dagger]

Yes? @left galleon

[left galleon]

dunno what to ask tho

[onyx dagger]

:/

[celest shadow]

Please be advised that this channel is reserved for support matters related PUBG MOBILE, @left galleon. You may use the discussion channels to converse with other players: #chat & #pubg-mobile.

[left galleon]

okii

[vagrant onyx]

@left galleon what kind of help you need ?

[left galleon]

can I just dm it?

[onyx dagger]

You can state your issue here tho.

[celest shadow]

If there is anything that you wish to inquire that is related to the game, you are free to ask them here, @left galleon. Nothing to worry about.

[left galleon]

ahh right

how many points will I have for all the missions in the battle pass

[celest shadow]

First and foremost, are you referring to additional Royale Pass points after reaching Level 100?

Secondly, which of the following Royale Pass did you purchase?

▫️ Elite Royale Pass
▫️ Elite Royale Pass Plus

[left galleon]

just the elite pass

[vagrant onyx]

@left galleon i could count for you but its will take sometime

[celest shadow]

Here is something that might help you, @left galleon:

▫️ Daily Collection: 10x60 = 600
▫️ Daily Missions: 30x60 = 1 800
▫️ Weekly Crates: 200x8 = 1 600
▫️ Weekly Missions: 725x8 = 5 800
▫️ Bonus for playing with friends who has a Royale Pass: 60x8 = 480

That will be 102 levels in total, you may receive additional Royale Pass points from opening crates and from completing in-game events.

[left galleon]

my ipad broke so I cant complete missions and I missed the 200pts for 3 weeks i think

[celest shadow]

You may also purchase additional Royale Pass points at the end of the season with a discount if you are unable to reach Level 100, @left galleon.

[vagrant onyx]

my ipad broke so I cant complete missions and I missed the 200pts for 3 weeks i think
@left galleon cut of 600 RP point

[left galleon]

im still at lvl20 in rp

[vagrant onyx]

im still at lvl20 in rp
@left galleon i cant till you , you will reach RP 100

count it 👍🏼

[left galleon]

do you wanna use my acc? im pretty desperate for the akm skin tho

[vagrant onyx]

look for the mission you have and the one you did not do + weekly create that you missed
( use calculator )

@left galleon

[alpine flower]

do you wanna use my acc? im pretty desperate for the akm skin tho
@left galleon dont do that

[vagrant onyx]

This will help you a lot to define that if you will reach RP rank 100 or not @left galleon

[alpine flower]

no account sharing

[left galleon]

nah i dont care bout my acc tho

[vagrant onyx]

no account sharing
@alpine flower @left galleon he can send screen shoot and video its fine !!

👍🏼

[alpine flower]

nah i dont care bout my acc tho
?? whats this then ??? nevermind

[left galleon]

dunno tho

[alpine flower]

ok out of here(im out of here)

[celest shadow]

You will have to complete the missions on your own, @left galleon.

[left galleon]

this is the last screenshot i got

[low ridge]

Hi, I reported a Player, he got banned but I didn't receive any achievement. It's happening for the second time now.

[vagrant onyx]

Hi, I reported a Player, he got banned but I didn’t receive any achievement. It’s happening for the second time now.
@low ridge you need to receive in game mail

[onyx dagger]

Wait for some time and check, @low ridge.

[low ridge]

@vagrant onyx I saw his account, stats are there as it is but Tier has been reset to Bronze V. That means he has been Banned. Why I didn't receive any email then.

[onyx dagger]

Wait for some time and check, @low ridge.

[low ridge]

@onyx dagger OK, thanks.

[onyx dagger]

You're welcome. @low ridge

[polar marsh]

@next slate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

there is a problem in training mode when i goto training my controls disappear and i cannot do any thing axpect restarting game after new update

[onyx dagger]

Feel free to report this in #old, @night cloak.

[slender grove]

Need unlink email-linked

[onyx dagger]

Please contact Customer Service in-game about this, @slender grove.

[spiral burrow]

why the Hell SERVERS ARE NOT WORKING PROPERLY IN PAKISTAN
MY Pubg Is 24 But i am teleporting Agian And again
DEVICE INFINIX NOTE 7
WIFI
PAKISTAN

FIC THESE BUGS

[vagrant onyx]

@spiral burrow report it >> #old

[onyx dagger]

Feel free to share your Feedback in #old, @spiral burrow.

[polar marsh]

@junior merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vital widget]

Can u tell me when this Event end 12 morning Or 13 morning

@onyx dagger

[onyx dagger]

Probably 12th 00:00 UTC, @vital widget.

[vital widget]

Ohk

[onyx dagger]

Alright.

[viral raven]

I can't go to pubg!! Is not worlt

[graceful arch]

Hello my prime plus subscription renewed on october 4th but it's still not activated in game. I contacted support but got no response.

[onyx dagger]

Can you try clearing the app cache from your Device settings? @viral raven

Please contact Customer Service about this. @graceful arch

[graceful arch]

Already done that but no response

[viral raven]

I tourn on vpn and is working iam in iran

[onyx dagger]

You will have to wait for their response then. The Team is short staffed due to COVID-19 Crisis, @graceful arch.
They will try to reply to you as soon as possible, if they dont reply to you in a week, feel free to remind them with a message.

VPN is not Recommended, @viral raven.

[upper stag]

Solve the problem of the emulator servers not entering the gym

@onyx dagger Solve the problem of the emulator servers not entering the gym

The servers have a problem on the emulator

[onyx dagger]

Feel free to report this in #old, @upper stag.
The Team used to go through that channel to check the reports/feedbacks sent/reported by the players, and would try to take action.

[echo rock]

where can I write, about hackers?!

[pulsar tundra]

No use..@samurai

Report hackers with video proof

Send me the link

[storm flume]

Hello, @pulsar tundra!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[timber finch]

the event is not working

@vagrant tulip hahaha you are so funny 😑

@vagrant tulip thanks

@vagrant tulip ok 😒

@vagrant tulip 😅 😁

[vital widget]

When will bonus challenge come??

Is this Bonus challenge come in this Season Or not??

[subtle mulch]

Payload 2.0 new feature bomb suit, what's the use of bomb suit?

[vital widget]

Less damage of granade, R launcher etc..

[grim tangle]

PUBG MOBILE will never be free from hackers and cheaters. Remember my words

@polar marsh PUBG MOBILE will never be free from hackers and cheaters. Remember my words

[thin halo]

@vital widget No ETA. (Estimated Time of Arrival.)

[polar marsh]

@main comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Payload 2.0 new feature bomb suit, what's the use of bomb suit?
Feel free to discuss in #pubg-mobile. @subtle mulch

Try restarting? @timber finch

And Yes feel free to share your Feedbacks in #old.

[nimble shadow]

Helo pubg mobile i can't guide my teammatesob bcz i can't see enmies After specting teamtes i know Some Cheaters cheating With specting ways thats mean not pubg Remove Enmies from Teammates specting please help us we can't guide teammate after death i now Anti cheat is must important but Team mates specting more important pubg mobile remove enmies From Friend spect not teamMates spects bcz we Can't guide teammates In Any big tornamint or Event I think You Understan please Forrward my Requst

[wind bay]

hlo pubg mobile my id was hack

[storm flume]

You can contact the customer service via the game settings, @wind bay. Refer to subpoint 5.3 in #faq for further instructions.

[clear spindle]

@nimble shadow #old

[grim tangle]

@polar marsh PUBG MOBILE failed and unfair Why are clean players suspended and let the hacker play at their own pace Do you want all PUBG MOBILE players to participate and download the hacker?

[polar marsh]

@grim tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow island]

Sir please failed on long try Angy Facebook

[vagrant onyx]

Sir please failed on long try Angy Facebook
@hollow island what you mean ?!

[vagrant onyx]

@hollow island where you from ?

[hollow island]

India

[vagrant onyx]

was it working before ? @hollow island like yesterday

[hollow island]

Nothing

[vagrant onyx]

You know that the game is banned in india @hollow island

[hollow island]

I don't

[vagrant onyx]

@hollow island also try to using guest log in and see if worked

[hollow island]

U help my

[vagrant onyx]

Yes @hollow island

[hollow island]

Ok pugb mobile failed long Facebook how ?

Really

[grim relic]

Where can we get REDEEM codes ?

[vagrant onyx]

Where can we get REDEEM codes ?
@grim relic random no place , maybe you can find some in live stream and also youtube channel

[grim relic]

@vagrant onyx Thank you for the info !!!

[vagrant onyx]

Welcome @grim relic

[lethal peak]

Help urgent: I was playing a match logged me out saying that my account is opened from another location, i'm 100% sure that no one has my password

[vagrant onyx]

Help urgent: I was playing a match logged me out saying that my account is opened from another location, i’m 100% sure that no one has my password
@lethal peak its might be visual bug

I have Encounter this while back ago
its fine

[sick shale]

@lethal peak Check your social media accounts again.

[polar marsh]

@dapper latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lethal peak]

@sick shale @vagrant onyx I have two factor authentication in all my accounts, i'm changing passwords rn

[quaint epoch]

hi support
may i ask what happened to the "Royal Pass Supporter" Title? it has gone missing
Thanks n Regards
Frosty

[paper star]

فيه احد عربي ؟

[storm flume]

Please do not use languages other than English, @paper star. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[languid dawn]

Can someone help me with recoil

[gentle dagger]

My pubg mobile login account was hacked , how to remove it

[sullen cave]

5581902593 تم حظر هذا الحساب برجاء مراجعه هذا الحساب

[storm flume]

Please do not use languages other than English, @sullen cave. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant onyx]

@sullen cave @paper star this server only english

[sullen cave]

Ok

[vagrant onyx]

Join pubg mobile mena server and ask there @sullen cave @paper star

[gentle dagger]

@empty forge I have google play login and email login , but that hacker linked new fb account to my pubg account , how to recover it

[lethal peak]

Is there a way to change the login password and email?

[gentle dagger]

@empty forge unlink time taking 7days , but that hacker login every day , how to recover it ? Where I contact ?

@empty forge ok I will talk to him , but any solution to unlink?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @spice dawn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gentle dagger]

@empty forge ok , I talk to him

[hushed field]

When Could I Find Bonus Challenge In Game ???

Mods Pls Give Response

[onyx dagger]

About Bonus Challenge, @hushed field:

Is there a way to change the login password and email?
What do you mean? @lethal peak

[hushed field]

Why R U Showing That Only ???

[onyx dagger]

Feel free to share your Feedbacks about it in #old, @quaint epoch.

It means that Bonus Challenge is not available at the moment, @hushed field.

Can someone help me with recoil
Feel free to ask this in #pubg-mobile, @languid dawn.

[fierce night]

Hi pubg please add 90 fps to all android mobiles that support it then annoce it

[vagrant onyx]

@fierce night the one who support 90fps they will add
but its not possible to all android device

[fierce night]

@fierce night the one who support 90fps they will add
but its not possible to all android device
@vagrant onyx Hi pubg please add 90 fps to all android mobiles that support it then annoce it

[vagrant onyx]

@fierce night >> #old than

[fierce night]

sent for 10000 times but no reply no update

[polar marsh]

@sudden dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

what was the official link to download gameloop??

[onyx dagger]

https://gameloop.fun/, @night cloak.

No one would reply there, @fierce night.
The Team used to go through #old to check the reports/feedbacks sent by the players, and would take actions.

No Promotion here, In this server, @night cloak.

[night cloak]

But this is PUBGM Support and I am asking for PUBGM's support

[thin halo]

This server is for support regarding the game. Not for your streaming platform. @night cloak

[night cloak]

Oh, ok
NP

[onyx dagger]

[little sandal]

The company is supposed to follow every notification, but the company is sleeping. I play solo and I see that there are many hackers in solo fpp

Middle Eastern first person perspective Solo .... 80% Hackers

[proud sable]

@little sandal there are hackers in all modes, I submitted a video of hacker and still he is not banned. 😂

[agile wasp]

@proud sable pubg is no more bro banning innocent rankpushers in place of hackers

@proud sable first time idid conqueror but after successfully getting frame
Played one tdm Then I got connection error then 10 year ban I'm using kr version

[onyx dagger]

About the cheaters, @little sandal,
Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/
And feel free to share your Feedbacks in #old.

Feel free to share your Feedbacks in #old, @agile wasp and @proud sable.

[polar marsh]

@little sandal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proud sable]

@onyx dagger what am i supposed to do ?
😅 I submitted video too , what am i supposed to submit in feedback channel ?

[onyx dagger]

Your Feedbacks about the game, @proud sable.
Its completely your wish.

[tender dove]

What happens if we unlink our Twitter or whatever our game is linked to social media account ?

[onyx dagger]

Your game account will be like an guest account, @tender dove.

[tender dove]

But we can still access it right ?

Is there any way of deleting account ?

[onyx dagger]

Well,
Yes.

And, about deleting the account, You can delete your account from in-game settings. @tender dove

[tender dove]

Can you guide me

I never saw any option where it would say clearly that we can delete the account

[onyx dagger]

@tender dove,

1. Launch PUBG Mobile.
2. Log in.
3. Head to “Settings”
4. Tap “Delete Account” at the bottom of the screen.
5. Don't log in for seven days.

[tender dove]

I don’t have the delete account option

[onyx dagger]

So you want you delete your Game account? @tender dove

[tender dove]

Yea

[normal fulcrum]

@tender dove Delete account option is available in some regions only

[tender dove]

Hmm I see

It’s not possible then

[onyx dagger]

Nope, If you dont have that option in-game.

[tender dove]

Unlinking accounts doesn’t do anything then right

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @tender dove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[crude lily]

Hi dear, what is the difference between Wall Hack , X-Ray ?

[night cloak]

Is there anyone from PUBG mobile support team? My account has been hacked and I want to recover my account. Please help me.

[rain pasture]

hello i get pan 5 days but idont use hack and play with hacker please check in my account and thank

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @night cloak.

[night cloak]

they are not replying. What is the average waiting time? I have contacted them before 22 hours.

[onyx dagger]

Waiting times may be longer than usual due to the COVID-19 crisis, you are therefore required to be patient in this regard, @night cloak.

Please contact Customer Service in-game about this as only they can help you with Account related issues, @rain pasture.

[night cloak]

Thanks @onyx dagger

[onyx dagger]

You're welcome! c: @night cloak

[lethal peak]

@onyx dagger i mean the email and password of the game itself, I just changed the password, but i seems there is no way the change the email

[formal sparrow]

Is there any problem with custom pack cause I can’t buy @onyx dagger

[onyx dagger]

Please try again after some time, @formal sparrow.

[formal sparrow]

Thank u @onyx dagger

[onyx dagger]

Changing your password is Great, @lethal peak.
And I think you cant change your email.

You're welcome, @formal sparrow. c:

[polar marsh]

@lethal peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rain pasture]

how contack with customer service

[onyx dagger]

You can contact Customer Service via in-game settings, @rain pasture.

[polar marsh]

@lethal peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green belfry]

I am getting frame drops while playing Payload mode

[onyx dagger]

Feel free to share your Feedbacks in #old, @green belfry.

[green belfry]

Even there is a glitch in parachute landing...

[onyx dagger]

Feel free to share your Feedbacks in #old.

[green belfry]

But slow mode

[onyx dagger]

You can edit your last message sent in that channel.

[daring mason]

Im getting low loot problem 😩

[spring zephyr]

Explain in detail please.

[daring mason]

when new era has been released im getting less loot

I cant even find easily

[spring zephyr]

Nothing has been changed about the loot tables. But feel free to give your feedback about this in #old.

[daring mason]

@spring zephyr, but im getting low loot

[spring zephyr]

Feel free to report it in #old.

[daring mason]

,sure

[formal lantern]

First person switch button was removed from playload 2, was it removed forever? 😦

mmmh

[scenic grove]

Is that possible? Can we watch reply of the last match we played

[daring mason]

@spring zephyr 😑,why not in game

[sick shale]

@scenic grove nope

[scenic grove]

Thx

[formal lantern]

There is no 1st person mode in the mode is disabled, and also the button during the game, I say it because in version 1 the button appeared as it should

[daring mason]

@spring zephyr,will it be avaliable again,or removed permanently.

[spring zephyr]

Actually, you can't play Payload mode in FPP, my bad

[daring mason]

@spring zephyr

,why the have removed it we we play payload in fpp,it would be awsome

[spring zephyr]

#old.

Cause it had a censored word in it. And for your issue, please contact in-game customer service regarding that.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[spring zephyr]

Contact in-game customer service for account relates issues.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[formal lantern]

Ok

This button does not appear in payload 2 mode, it is what I was referring to, sorry I use the google translator😆

[spring zephyr]

You can't play Payload mode in FPP.

[formal lantern]

forever?

[daring mason]

@formal lantern,yes

[formal lantern]

But why did I remove it?

[daring mason]

@formal lantern,but you can play

[onyx dagger]

Feel free to share your feedbacks to add it, in #old, @formal lantern.

[formal lantern]

okay 😫

[onyx dagger]

Alright then.

[daring mason]

@formal lantern,you can change from lobby before entering game

[formal lantern]

no

[spring zephyr]

@formal lantern,you can change from lobby before entering game
@daring mason You can't.

[daring mason]

@formal lantern,you can.

[formal lantern]

XD

[daring mason]

@spring zephyr,really.

[spring zephyr]

It will say 'Unusable' when you will try to change it.

[daring mason]

@spring zephyr,wait what.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[weary jacinth]

What is the solution with hacks?
And false protection system

[spring zephyr]

What?

Explain in detail please

[polar marsh]

@eternal bronze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fair isle]

lmao what?

[onyx dagger]

Bug? @fair isle

[fair isle]

how are they all equipped at the same time

i think

[spring zephyr]

@fair isle Try restarting the game.

[fair isle]

its fine now but it happens when i change the character and equip one

[spring zephyr]

Report it in #old too.

[fair isle]

done

[stoic rune]

Stop banning gfx tools

[storm flume]

Use of unauthorized third-party software or methods, @stoic rune, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@cosmic hull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[surreal nacelle]

what is the daily BP limit?

[sick shale]

@surreal nacelle 5000

[surreal nacelle]

thanks

[polar marsh]

@rapid swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zealous whale]

Hey. I redeemed Google play cards in my account and it was redeemed successful but when I try to buy something in pubg mobile Ingame. It tells me error your transaction cannot be completed. But when I try to buy something from like Netflix. It buys and all good. Any solve?

[sand path]

Contact play support.

[zealous whale]

I contacted play support and they told me cards you bought were already redeemed and ready to use.

[polar marsh]

@limber dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

I contacted play support and they told me cards you bought were already redeemed and ready to use.
@zealous whale check your balance

Go to play store to check

[zealous whale]

Balance is 491 usd

[graceful silo]

@zealous whale did you buy it by using Google play points?

[storm flume]

You can contact the customer service via the game settings, @zealous whale. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant onyx]

@zealous whale does it say your acc at risk when you try to buy uc ?

[zealous whale]

Even this form. I submitted it and they told me it's ready to use

[onyx dagger]

Did you contact Customer Service in-game about this? @zealous whale

[zealous whale]

Nope. Not yet

[wintry linden]

We need bones challenge 🙁

[onyx dagger]

Contact then. @zealous whale

[zealous whale]

Because it happened before and I solved it by removing the Google play account from my device and logging into it again

[graceful silo]

@wintry linden please read pin message of this channel

[storm flume]

Please refer to this channel's pinned messages for further information, @wintry linden:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vagrant onyx]

@zealous whale try to submit document by completing the form given

[zealous whale]

I did and submitted

[vagrant onyx]

@zealous whale maybe its will take time

[onyx dagger]

Then contacting the Customer Service is the only option.

[vagrant onyx]

@zealous whale what was the form about ?

[graceful silo]

@zealous whale did you buy it by using Google play points?
@graceful silo @zealous whale

[zealous whale]

Yes. Yore it was about where I bought cards from and their receipts and I posted all this info and it was verified by Google

[storm flume]

Hello, @uncut robin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rain galleon]

Why Pubg Will Be Back In India

[onyx dagger]

Dont know about it, @rain galleon.
Please wait for the Official news.

[rain galleon]

@onyx dagger how to get redeem codes

[onyx dagger]

You can get Redeem codes from Live Streams of PUBGM Esports. @rain galleon

[rain galleon]

I need Redeem Codes For Gun skins Is It possible

[onyx dagger]

As I said, You can get them from Live Streams of PUBGM Esports.
And, Dont know about it.

[night cloak]

@onyx dagger I couldn't understand,how to use that redeem codes and where to use,for buying UC?

[onyx dagger]

You can use the Redeem codes in the official site for Redeeming Codes for PUBGM, @night cloak.

[night cloak]

@onyx dagger thankyou.....can I contact you if I have any doubt??

[onyx dagger]

This channel is for Support Related to PUBGM, So, Feel free to ask your Doubts here, @night cloak.

And you're welcome. :)

[polar marsh]

@tranquil wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[formal mason]

Why matching of Sanhok, Miramar, Vikendi, Solo TPP, Duo TPP not working on LD Player emulator. Can someone answer me how to fix it?

[hushed karma]

i saw a news
pubgm x airtel is it true?
plz conferm.
i saw it on the indian express.

[graceful silo]

@hushed karma Bro this channel is only for Ingame support

[onyx dagger]

Dont know about it, @hushed karma.
Do not believe any kinds of news like this unless it's an Official one.

Matchmaking takes a longer time when there are less players to play in a Mode/Map, @formal mason.
Try changing your Map.

Also, Feel free to report this in #old.

No, @mental fox.

[mental fox]

@onyx dagger iam helping people

[formal mason]

On LD Player i can play only Erangel and Livik on TPP. Other thing not working(

[onyx dagger]

You dont have to, in this way. @mental fox

[slender wharf]

@mental fox Not here.

[mental fox]

Ok

[slender wharf]

This channel is meant for people that need help with the game.

[mental fox]

Sorry guys you can continue

[onyx dagger]

Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @formal mason.
You can ask that question/Issue in #emulator-support and not here.

[hushed karma]

I'm geting high ping on asia

BTW where can i ask questions like previouse ones?

[vagrant onyx]

BTW where can i ask questions like previouse ones?
@hushed karma in here #questions
unless you have some feedback or bugs in #old

[novel solstice]

hello, i was playing normally on ipad and pc so i go to sleep 😃
i wake up found my self got 10 yers !
i never used cheats or playing with cheaters what should i do now ?

[vagrant onyx]

hello, i was playing normally on ipad and pc so i go to sleep 😃
i wake up found my self got 10 yers !
i never used cheats or playing with cheaters what should i do now ?
@novel solstice playing in pc and ipad in same time and switching between them might result in a ban

Also switching between wifi network

Which is emulator

Are you using gameloop 7.1 ? @novel solstice

[novel solstice]

Which is emulator
@vagrant onyx chinese one

Are you using gameloop 7.1 ? @novel solstice
@vagrant onyx yeah chinese one

[vagrant onyx]

@novel solstice Chinese version is not recommended to use , many people got banned from using Chinese gameloop

[storm flume]

You can now access #emulator-chat and #emulator-support, @novel solstice. Revert this at any time by sending .emulator in #481204134859505684.

[polar marsh]

@novel solstice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oblique trail]

SENSHI got Mute

@bold siren

[storm willow]

Need any help? @oblique trail

[oblique trail]

Please umute my frieand

@novel solstice

[novel solstice]

@storm willow thanks bro

[storm willow]

Do not ask about account suspension. We cannot assist on account related issues

[novel solstice]

bro i got offline bla what should i do am not using cheats any help ?

[sterile thorn]

Those are costum packs

[storm willow]

Region? @sterile thorn

[sterile thorn]

Usa

[storm willow]

Please try after sometime @sterile thorn

[sterile thorn]

Ok

[vagrant onyx]

Those are costum packs
@sterile thorn check your network connection , if still use different wifi connection

[unkempt basin]

The account is stolen and I am back and I want to cancel the connection of Google games, e-mail, and Facebook only

[storm flume]

You can contact the customer service via the game settings, @unkempt basin. Refer to subpoint 5.3 in #faq for further instructions.

[unkempt basin]

Possible steps please

[oblique rampart]

Hello PUBG MOBILE, I want to cancel the favor from the game.

[storm willow]

@unkempt basin follow and answer ingame question, you will reach it

@oblique rampart can you explain ?

[polar marsh]

@ivory leaf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oblique rampart]

@storm willow My Facebook has been hacked, Jamil and Email have been added, and the UC has been expended. I want to remove the email and upload

[storm willow]

Contact ingame customer support @oblique rampart

[oblique rampart]

For anyone responds

And the hacker logs in while I'm inside the gym

[polar marsh]

@oblique trail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oblique rampart]

@storm willow For anyone responds

[keen jackal]

My account is stuck on vietnam version, when will the globala migration form open again?

[novel solstice]

@oblique trail got muted too someone please unmute him

[storm willow]

Ingame customer support is your only hope @oblique rampart

@keen jackal You cannot revert back to Global.

[flat dragon]

Hi. I need a support. I did not get support from ingame

[keen jackal]

Why

[flat dragon]

Who can help me

[keen jackal]

Help me pls i am not vietnam player

[flat dragon]

I think we will not get help from pubg mobile

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @flat dragon. Remember to read through #faq before asking questions in the support channels.

[stuck bramble]

@storm willow need help

My pubg id scammed

[flat dragon]

I feel bad. I have been playing from past 1 and half years. Now its hacked and playing by someone else

[stuck bramble]

Glacier max

[storm willow]

contact Facebook or twitter support and recover your linked account @stuck bramble @flat dragon

[polar marsh]

@idle cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[novel solstice]

@bold siren @celest shadow
guys unmute him he got mute by typing bla @oblique trail

[stuck bramble]

My acc. Was single login

Someone link other 2 login and

[daring mason]

?

[stuck bramble]

Now it says you are using older version

[flat dragon]

@storm willow really get my account back

[celest shadow]

I'll look into it, @novel solstice.

[daring mason]

@stuck bramble,Confirm hacked for sure

[stuck bramble]

Plz update to new version

[storm willow]

Contact ingame customer support @flat dragon

[daring mason]

@stuck bramble,Your account was hacked

[stuck bramble]

@stuck bramble,Your account was hacked
@daring mason yes i know

[polar marsh]

@autumn lantern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Please inform your friend not to inquire about account suspensions here, @novel solstice. You may use the File Claim option and contact the in-game customer service for further assistance.

[daring mason]

@stuck bramble,many of the people accounts were hacked,we are sorry

[minor flax]

Is there is any music in new lobby theme ?? Because i can't hear lobby music is this a bug??

[flat dragon]

@storm willow . I have contacted in-game. But there are telling you can't get account back.

[daring mason]

@minor flax,There is no music in it.

[polar marsh]

@celest swift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stuck bramble]

Can anyone help me

[novel solstice]

Please inform your friend not to inquire about account suspensions here, @novel solstice. You may use the File Claim option and contact the in-game customer service for further assistance.
@celest shadow ok he will stop but unmute him to use the other channel !

[storm willow]

@flat dragon Account Security is your own responsibility. Only in game customer support can help you.

[stuck bramble]

Any mod

[robust robin]

Anyone have voice chat error? Like not hearing footsteps or shooting , can’t know where enemy coming from, after ios 14?

[flat dragon]

@storm willow i know account security is my responsibility. But what can I do if account got hacked.

[daring mason]

@flat dragon,You can contact in-game service.

[novel solstice]

@celest shadow !

[night cloak]

@robust robin, it’s a bug with IOS feel free to report it via #old, restarting my device normally helps.

[flat dragon]

@daring mason i have contacted in-game. But they have told me that you can't get your account back.

[night cloak]

@flat dragon, contact in-game support for account related issues.

[daring mason]

@flat dragon

[robust robin]

@night cloak it dose help, I tried restarting, delete and download again . Still can’t hear footstep. It worse when I open my microphone.

[night cloak]

@flat dragon, only they can help and if they’ve stated that they cannot then you cannot get your account back.

[storm flume]

Hello, @robust robin!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[storm willow]

@flat dragon customer support decision is final.

[daring mason]

@storm willow > @flat dragon customer support decision is final.
@flat dragon

[exotic viper]

Dude is their any fix to the map not rendering buildings or terrain and what not when u hot drop ??

[daring mason]

@exotic viper,Depends on your device.

[exotic viper]

My FPS is on high and my graphics are on smooth and yet i keep facing this issue whenever i hotdrop

[night cloak]

What map is it?

[exotic viper]

It is a samsung A30 , is it that out dated ?

Almost all maps when i hot drop

[polar marsh]

@unborn rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring mason]

@exotic viper,you can report it it #old

[night cloak]

@exotic viper, yes your device is outdated if you’re only playing on high.

[cobalt kayak]

Will Our Accounts be Back

[unborn rampart]

Bonus challenge

[exotic viper]

No "extreme" option for me on this phone . Well rip i guess , thx

[night cloak]

@unborn rampart

[daring mason]

@exotic viper, yes your device is outdated if you’re only playing on high.
@night cloak@exotic viper ,Ahh painfull

[unborn rampart]

Actually I am only instead in bonus challenge not instread in classic iam waiting for clear response

😫

K thanks

[twilit widget]

There is no music theme in the new lobby theme or just me ?

[sick shale]

@twilit widget there's an issue, it will be fixed

[daring mason]

@twilit widget,Everyone has no music.

[versed hearth]

Русские есть ?

[storm flume]

Please do not use languages other than English, @versed hearth. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[upbeat basin]

unable to login !! what the hell !1

[old apex]

1 Fix ur match makeing

[upbeat basin]

dude the game is not letting me in

[night cloak]

@old apex, suggestion can be stated via #old.

[upbeat basin]

already given but no reply

[ember pebble]

the new custom uc refill thing working for u guys or? keeps saying no for me

[vagrant onyx]

the new custom uc refill thing working for u guys or? keeps saying no for me
@ember pebble have not try it!

Try again tomorrow maybe

[ember pebble]

this msg comes up, refilling normal uc works for me but yea

i waited like 16h now 😅 maybe something wrong with it?

[formal sparrow]

@ember pebble I can’t buy also

[unkempt basin]

I want to unlinked google play account

[vagrant onyx]

@formal sparrow @ember pebble try again tomorrow
they might fix it
In mean while post it on >> #old

[ember pebble]

thx fam @vagrant onyx

[sick shale]

@ember pebble Don't forget to provide the following information,
▪︎Numeric User Identification
▪︎Device
▪︎Wi-Fi/Cellular
▪︎Country

[vagrant onyx]

@unkempt basin you cant unlink cause the time the log in method did not meat the requirement

@unkempt basin at least u should not log in on that log in method for 7-8days to be able to complete the unlink

[formal sparrow]

@vagrant onyx ill try tomorrow thank u

[unkempt basin]

@vagrant onyx my game is hacked and linked his account in me account that i want to romve your hacked account

[vagrant onyx]

@vagrant onyx my game is hacked and linked his account in me account that i want to romve your hacked account
@unkempt basin yes , i understand
but there is requirement needed to unlink

I can show you screen shoot if you want ?

[unkempt basin]

Ok@vagrant onyx

[vagrant onyx]

@unkempt basin hold on !!

[unkempt basin]

@vagrant onyx ok

[vagrant onyx]

@unkempt basin you want it on Arabic or english ?

[polar marsh]

@fluid furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unkempt basin]

@vagrant onyx any thing

[vagrant onyx]

@unkempt basin you till me

[unkempt basin]

@vagrant onyx Arabic

[vagrant onyx]

@unkempt basin ok wait

[unkempt basin]

@vagrant onyx ok

[vagrant onyx]

@unkempt basin read this

[earnest cove]

Anyone has idea in how much time the ingame customer support reviews your request after initial reply. I asked them for estimated time but didn't get it.

[unkempt basin]

@vagrant onyx ok i understand this but when i un linked goole play this massage apper and na think is occur

[onyx dagger]

Dont know about it, @earnest cove.
The Team is short staffed due to the COVID-19 Crisis.
But, They will try to reply to you as soon as possible.

[polar marsh]

@hallow nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@unkempt basin its say the linked that you want to unlink has not been linked for enough time ( days )

At least 21 days or more that log in method was linked

[unkempt basin]

Ok ok i understand thanka

[lament sierra]

is the double exp work in the EVO Ground + Arena maps?

@vagrant onyx

[vagrant onyx]

@lament sierra i think only classic match and arcade

[lament sierra]

Thank you

[next nebula]

Bonus challenge option added
Date and time????

[hexed bone]

hello i cant enter miramar or sanhok or vikindy maps

[onyx dagger]

Emulator? @hexed bone

[polar marsh]

@edgy sinew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Bonus Challenge is only available for some regions, For now, @next nebula.

[signal furnace]

My Facebook account is hacked by someone else I don't know him and he also hacked my pubg account please help me to unlinked my account from Facebook

[onyx dagger]

Please contact Facebook care, And Pubgm in-game Customer Service about this as only they can help you out in this issue, @signal furnace.

[signal furnace]

Bro I can't get any help from here from the admin

@onyx dagger ...?

@polar marsh please help me

[hexed bone]

@onyx dagger yes

@onyx dagger im useing emulator gameloop 7.1 and i cant play miramar or sanhok or vikindy , only erangle and livik , and when im in squad they cant join the maps , when i leave the squad they enter the game in less than 5 seconds

[plain adder]

ok why cant i send msg regarding hackers??

[daring cloud]

thanks for payload 2.O

[onyx dagger]

As I told you, @signal furnace,
Please contact Facebook care, And Pubgm in-game Customer Service about this as only they can help you out in this issue.

For Emulator issues, Please move to #emulator-support, @hexed bone.

[hexed bone]

@onyx dagger they told me this is ingame issue and i should talk in pubg support

[onyx dagger]

Feel free to share your valuable Feedback in #old, @daring cloud.

Did you try restarting? @hexed bone

[hexed bone]

i tried everything , changed to gameloop 4.4 , network , wifi , every thing , but in mobile i can enter the map no in emulator ,@onyx dagger

[young storm]

I would like to speak to administrator regarding an important matter for PUBG

[sick shale]

@young storm what's the matter

[wary parcel]

My account has been unfairly blocked Can I open it?

[sick shale]

@plain adder Feel free to complain in #old not here.

[onyx dagger]

So you even tried reinstalling the emulator? @hexed bone

[young storm]

Regarding an important matter i would be happy if an admin respond me

[hexed bone]

@onyx dagger every thing

[sick shale]

@young storm #questions message

[onyx dagger]

I think this is an In-game issue.
Please report this to #old, @hexed bone.

[young storm]

because i have tried emailing pubg from an official email of a organization but no reply

[vagrant onyx]

because i have tried emailing pubg from an official email of a organization but no reply
@young storm what the issue about ?

[dim ermine]

Hello

[onyx dagger]

Hi. @dim ermine
State your issue?

[young storm]

I wanted to talk regarding business related topic on behalf of an important personality in Pakistan

[plain adder]

there is no point complaining about these issues.. @sick shale i mean about cheaters.. this is the worst season so far.. pubg has become hackG now..'

[polar marsh]

@dim ermine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring void]

@young storm you may contact the staff in regional community in #735483472432594994 3.1

[wary parcel]

My account has been unfairly blocked Can I open it?

[onyx dagger]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @wary parcel.

[hexed bone]

I think this is an In-game issue.
Please report this to #old, @hexed bone.
@onyx dagger i did and no one reply me

even emailling the support

[onyx dagger]

No one would reply there, @hexed bone.
The Team used to go through #old to check the reports/feedbacks sent by the players, and would take actions.

[feral narwhal]

I have a video of cheater using esp and aimbot
Where I sent u

[storm flume]

Hello, @feral narwhal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night fog]

please i need support

[wary parcel]

@onyx dagger Well my friend, but I want to contact the game to provide them with evidence that I have not broken the rules

[onyx dagger]

yes? @night fog

You can contact them via in-game settings, @wary parcel.

[night fog]

guys i have s very strange problem

Greetings,

I have a strange problem that i could not understand, I cannot enter any map to play except Erangel. when i choose Sanhok or Mirimar or any other map the matchmaking time take forever. I play on Game loop emulator.my friend can enter all the maps in 1 second even who are playing on Game loop not phone. when i join anyone in the game in the lobby they become unable to enter all the maps like me. only Erangel we can enter. even if anyone invited me to lobby, they become unable to play all maps like me except Eragnel. but when I leave the lobby, they enter any map in 1 second only !! I play on Europe server and this problem only happened to me two days ago. when I enter the game by through the mobile (not the emulator) the problem is gone and I enter any map in 1 second. I contacted Gameloop support they told me I must contact you since they do not control in game matching.

Please Help.

[polar marsh]

@wary parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can now access #emulator-chat and #emulator-support, @night fog. Revert this at any time by sending .emulator in #481204134859505684.

[night fog]

ok

[celest shadow]

Feel free to use the #emulator-support channel for Emulator related queries, @night fog.

[storm flume]

You can contact the customer service via the game settings, @proper kraken. Refer to subpoint 5.3 in #faq for further instructions.

[frosty halo]

I have been pusher for 6000 uc from Google play store and i didn't get it can u help me

[proper kraken]

this problem i faced today on pubg i can't login to my account pubg is updated on latest version of ios device i am ios user but this massage i can't understand please help me to login to my account #questions ios device

[storm flume]

You can contact the customer service via the game settings, @proper kraken. Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

Please refer to #faq 4.1 for that (UC issue), @frosty halo.

[proper kraken]

why this message

please help me

[onyx dagger]

Please contact Customer Service in-game about this issue, @proper kraken.
Only they can help you out with Account related issues.

[frosty halo]

I have been pusher for 6000 uc from Google play store and i didn't get it can u help me

[night cloak]

Hey any there??

[cobalt ridge]

Is there anyone from PUBG mobile support team !! My Twitter account has been hacked and someone stole my pubg account And he linked the account with Google play and email
If I log out I can't Log in again please help me 😩

[onyx dagger]

Yes, @night cloak?

Please contact Customer Service in-game about this as only they can help you with Account related issues, @cobalt ridge.

[onyx dagger]

Post this in #old for now as Yore said in #emulator-support, @night fog.

[compact mango]

I met cheater player and report that was his id:6976602956

[frozen schooner]

What is Vangaurd one Title???

[night fog]

I posted

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @compact mango. Additionally you can report them via http://cheater-report.pubgm.cc/.

Thanks for sharing your Feedback. @night fog
The Team will look in that, Hopefully.

[frozen schooner]

@bold siren What is Vangaurd one Title???

[sick shale]

@frozen schooner it's a title for certain beta testers and community moderators.

[fluid sun]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fluid sun. Remember to read through #faq before asking questions in the support channels.

[tacit oxide]

For the love of god, I BEG YOU please stop adding new features and get rid of cheaters instead. It's been a week since this post and my god all I meet are cheaters with their fancy skins EVERYDAY.

I'll just reply myself:

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @archie. Additionally you can report them via http://cheater-report.pubgm.cc/.

[sick shale]

@tacit oxide You can provide your feedback in #old

[royal urchin]

Hello

[polar marsh]

@fluid sun:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frozen schooner]

@frozen schooner it's a title for certain beta testers and community moderators.
@sick shale how can we be a beta tester???? and what kind of??? share the details please

[onyx dagger]

When new BETA versions will be released, It will be announced in #news, @frozen schooner.

[shy pendant]

Hi

[onyx dagger]

Hello, @shy pendant.
State your issue?

[shy pendant]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shy pendant. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Yes?

[shy pendant]

my pub g is log in buy twiter account someone hacked my twiter id and through he loged in game and he linked his gmail .i recovered my twiter account and open the game i saw he linked his gmail .but now i can't unlink his gmail befire 21 day so please help me about getting back my account i spend a lot of money my m416 glacier was upgraded to level 5

[onyx dagger]

Please contact Customer Service in-game about this as only they can help you with Account related issues, @shy pendant.

[shy pendant]

I tried to ask them my problem But there i got reply buy automated boot .and i did not get any solution from there

[frozen schooner]

When new BETA versions will be released, It will be announced in #news, @frozen schooner.
@onyx dagger before u suggest read it properly bruh!

[onyx dagger]

Try again, This time, Make sure that you answer the bots questions correctly, @shy pendant.
Then it will guide you to one of the staff.

What's with it, @frozen schooner?

[sick shale]

@frozen schooner No need to give more details about the title, but you can apply for PUBG MOBILE beta program when the applications are open, it will be announced #news

[frosty halo]

I have been pusher for 6000 uc from Google play store and i didn't get it can u help me

[sick shale]

@frosty halo Contact customer service please, and provide them the receipt