questions

[floral edge]

all permissions granted and still I got this error !!

[onyx dagger]

You can use this for Reference, @night cloak:

[tepid oasis]

Anyone facing lag after IOS 14? Lag badly in close range specially 🤦‍♂️

[onyx dagger]

Please refer to #faq 4.3 about your issue, @floral edge.

[floral edge]

@onyx dagger ok, thanks bud

[onyx dagger]

You're welcome, @floral edge.
Lemme know if that worked.

[floral edge]

no luck there, not working @onyx dagger

[night cloak]

@onyx dagger yah i know thanks but i need fast to remove the hacker from my acc

[polar marsh]

@drifting jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Only they can help you out in that, @night cloak.
The Discord staff is not from Tencent.

[night cloak]

ah lol i didnt know that

any way thanks for the info wish my luck my acc costed me like 9k $

[cloud raven]

Hello

Can someone help me my uncle acc pubg have been hack

[wet wing]

Hey, Can I have the link of purchasing UC from website?

[onyx dagger]

Please contact Customer Service about your issue, @cloud raven.
Only they can help you with Account related issue.

[upper adder]

Did

[onyx dagger]

@wet wing, you can use this link ( https://www.pubgmobile.com/pay ) to buy UC from MidasBuy.

[upper adder]

DId They fix the servers?

[wet wing]

alright, thanks

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

alright, thanks
You're welcome. @wet wing

DId They fix the servers?
They are, please be patient. @upper adder
You can play in Vikendi and Sanhok if you're doing a Rank push.

[main swan]

is there a way to unbind email linked?

[sick shale]

@main swan Yea, by contacting customer service

[main swan]

@sick shale how i suppose to talk about it?

[sick shale]

Just state your issue and request to unlink it

[main swan]

ouhh okay

[polar marsh]

@austere ibex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[white stream]

Kindly fix ping issue in Pakistan
My network speed is 15 Mbps provided by stormfiber
Im facing servers issue
My in game and lobby ping is 400 ms

Please solve my issue

[onyx dagger]

Kindly create a detailed report in #old, @white stream. Please provide the following details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[floral edge]

any idea about fixing permission error??
the permission manually granted to pubg app from setting but I still got this error

[onyx dagger]

I suggest you to reinstall and try @floral edge

[floral edge]

already did that mutiple times

[swift imp]

🥺🥺bonos challenge event??????? Can u tell me...

I can't redeem rewards 🥺🥺...and i can't see bonos challenge

[storm flume]

Please refer to this channel's pinned messages for further information, @swift imp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[next scaffold]

is the ddos attack fixed now i am not facing the isssue

[swift imp]

@storm flume i can't understand plx tell me 🥺🥺 why i can't see bonos challenge

[next scaffold]

@swift imp lol thats a bot it wont help

are u from asia btw?

[swift imp]

Hmmmm

[next scaffold]

yaa in asia its not available if u change ur region to europe or sth it may work

[swift imp]

@next scaffold 🙄🙄🙄 really

[next scaffold]

ya

[swift imp]

☹️☹️☹️but

[floral notch]

I am very angry because my account has been restricted in error and injustice. The support team did not solve the problem and refused to solve it. I challenge him to provide evidence and prove that I have violated the rules of the game, and I am ready to present my mobile for fair examination to ensure that I do not violate the laws. I demand a return of my account, an apology and compensation.

I demand a return of my account. This level of support is so bad that they cannot provide a single piece of evidence that I have broken the rules. If there is an error in the protection system, it is not my fault. The error must be treated and I am compensated.

I swear I'm not hack or use any tools please help.

[daring mason]

??

[polar marsh]

@floral notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[real solstice]

when will the crew challenge open? @onyx dagger

[onyx dagger]

Wait for some time, @daring mason.
And if it is an Emulator issue, Move to #emulator-support.

No ETA, @real solstice.
Soon, Hopefully.

[real solstice]

ok

[onyx dagger]

Alright.

About Bonis Challenge, @swift imp:

is the ddos attack fixed now i am not facing the isssue
That's good to hear, @next scaffold.
And The Developers are working on it.

[next scaffold]

thats great atleast something got fixed lol hope they fix the lag too

[onyx dagger]

Yep.
Feel free to share your Feedback in #old.

[next scaffold]

shared already

[swift imp]

Can u help me☹️ i can't redeem rewards

[onyx dagger]

Can you try restarting? @swift imp
Also, Feel free to report this in #old.

[ocean valley]

I have a bugs

[storm flume]

Hello, @ocean valley!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[white bone]

Hi

[polar marsh]

@white bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[swift imp]

@onyx dagger ☹️☹️yes i re-start my game many time but i can't see this redeem options

[onyx dagger]

Hello, @white bone.
State your issue.

@swift imp Oh.

[swift imp]

@onyx dagger 🥺🥺🥺🥺🥺plzz i need help i can't redem anything and i can't see bonos challenge

[floral edge]

@onyx dagger you won't believe how I got rid of this error

[onyx dagger]

As I already told you about Bonus Challenge, @swift imp, It is only available in some regions.

Feel free to ping me in #pubg-mobile to tell me this lil secret, @floral edge.

[swift imp]

@onyx dagger but why is not available in asia?????🥺??🥺🥺

[onyx dagger]

Read this message, Please, @swift imp:

[polar marsh]

@alpine saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @pearl ruin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[swift imp]

@onyx dagger okk😭😭😭

[pearl ruin]

Thank you

[onyx dagger]

Alright. @swift imp

[swift imp]

@onyx dagger Nooo😭😭

[strange flax]

Bonus challenge unlock date

[storm flume]

Please refer to this channel's pinned messages for further information, @strange flax:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[wicked falcon]

Any admin or mods available ?need some assistance!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wicked falcon. Remember to read through #faq before asking questions in the support channels.

[strange flax]

Dear PUBGM developers approximately 15 to 20 bots are spawning in near pochinki 2 bun houses people are increasing their K/D ratio by killing bunch of bots please fix this bug no matter which tire you are in...they are getting 10 to 15 bots some times its more than 20 bots in a same place ...hope you understanad my words

[clear spindle]

#old.

[polar marsh]

@wicked falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worldly nimbus]

Tencents customer service is non existent. My account was hacked a month ago and even though I control the Twitter and email linked provided they still won’t disable the Facebook log in feature (which the hacker is using). The most I get is “if you want to continue playing, start a new account”. My account is a season two account with thousands of hours logged and dollars spent.

[storm flume]

You can contact the customer service via the game settings, @worldly nimbus. Refer to subpoint 5.3 in #faq for further instructions.

[alpine flower]

yo how do i get the grenadier title and XX#solowins etc

[polar marsh]

@runic bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

yo how do i get the grenadier title and XX#solowins etc
About Grenadier title, @alpine flower.
You need to be in top 100 in Grenade Kills.

You have to become in top 100 in any section like in Solo Wins , Duo Wins , Squad Wins , Terminator , Headshot Kills etc. in a country then automatically you will be provided a Regional Title.

[worldly nimbus]

@storm flume lmao case and point. Tencent has no live customer support or simple doesn’t Care. Even this discord channel has zero power.

[night cloak]

^

[stuck escarp]

I couldnt see Bonus challenge in usa now. Why?

[storm flume]

Please refer to this channel's pinned messages for further information, @stuck escarp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sinful estuary]

I want to know buying UC from Seagm is Safe or not. Here In game purchase and midasbuy is not available.
So im looking for alternative way.
I will buy uc from Seagm on my own risk no problem but I want to make sure it not hacked or unofficial buying place..
Because after bought I got b.a.n means. That's why I'm asking

[dark notch]

Hello. Im having a problem with change country button its no showing for me and i never had it from day one i started playing the game , what do i do to fix it?

[night cloak]

When Payload 2.0 Will Come

[short eagle]

@sinful estuary buying uc from a third party website will lead to a deduction

@night cloak soon

[night cloak]

@short eagle When 8 October

[short eagle]

@dark notch are you from Europe?

@night cloak No date

[dark notch]

No asia@short eagle

[subtle mulch]

Payload 2.0 release date

[sinful estuary]

In that case how I can buy uc?
In game purchase methods is b.a.n
Midasbuy is b.a.n

How to Buy uc tell me a way please

[short eagle]

you may have accidently set your region to Europe. contact customer support to change it @dark notch

@sinful estuary use this https://www.pubgmobile.com/pay

[night cloak]

In #news Their Is Post Action On 8 OCTOBER

[dark notch]

Ok thx for help mate @short eagle

[subtle mulch]

Pubg mobile is currently banned in India, can uc be purchased in this case? Problems buying another way?

[sinful estuary]

This site is also blocked because of b.a.n @short eagle

[short eagle]

@night cloak yes it is on October 8 sorry for the confusion

[night cloak]

Ok Thank You@short eagle

[short eagle]

@sinful estuary Are you from india?

[sinful estuary]

Yes @short eagle

[gloomy dagger]

What's the time for payload 2.0 in IST ?

[winter sierra]

Hi

@gloomy dagger me too waiting for it

[subtle mulch]

Pubg mobile is currently banned in India, can uc be purchased in this case? Problems buying another way?

[winter sierra]

@subtle mulch i think u should wait for some days or u can get it as a gift from anyone of your friend who has it

[valid bridge]

Hello

[sinful estuary]

Yes @short eagle
@sinful estuary response me please 🙃

[valid bridge]

I want the main reason my account is classified how?

[winter sierra]

Is anyone coming for a tdm room

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @winter sierra.

[winter sierra]

@empty forge the things we wanna buy maybe they can be gifted

[sinful estuary]

@short eagle @empty forge
Yes I'm from india
Is there other way to buy uc

Many people buying from Seagm app
They are not getting b.a.n or uc gone..

[vagrant onyx]

I want the main reason my account is classified how?
@valid bridge contact customer service or file claim

@sinful estuary only official way to buy from in game uc or this midasbuy

[sinful estuary]

@empty forge
Deduction means what
Account b.a.n
Or
UC will take back

[warped parcel]

This screen was stuck at lobby and even during a match, had to restart game to fix it.

[sinful estuary]

@empty forge My friend all using Seagm app to buy uc but why their uc did not deduction?

[vagrant onyx]

Hello, @warped parcel !

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sinful estuary]

@empty forge reply me

[thin halo]

@sinful estuary It will be a matter of time that it will happen to them too. Avoid using unofficial purchasing method.

[alpine flower]

and is there any way to know how many grenade kills i have made and whos on the top list?

[sinful estuary]

I know some YouTuber who promoting that Seagm app they all saying it save.
Because of them my friend all using it.

Can I report them to you. Will you take action?

|| @thin halo sorry for ping ||

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @sinful estuary:

:white_small_square: http://bit.ly/37Lgfbm

[cosmic gazelle]

Somebody sent me a Buddy Request but when I'm trying to see the Available people in my synergy list,I cant see her name, why?

[polar marsh]

@crimson hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sinful estuary]

|| @thin halo @empty forge @short eagle thanks alots 💛 ||

[alpine flower]

and is there any way to know how many grenade kills i have made and whos on the top list?
anyone?

[undone plinth]

a

[thin halo]

You can see it in the region ranking. @alpine flower

[undone plinth]

Anyone noticed high ping in Asia servers?

[vagrant onyx]

Anyone noticed high ping in Asia servers?
@undone plinth yes

[final steeple]

i need support helper

[vagrant onyx]

@undone plinth facing high ping since 5 October

[undone plinth]

Whats happening guys today.. experiencing high pings and matching with other region ppl. Can someone report this>

[alpine flower]

ok thank you i will look into it

[vagrant onyx]

Whats happening guys today.. experiencing high pings and matching with other region ppl. Can someone report this>
@undone plinth >> #old

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @undone plinth. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@waxen pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wise fox]

How do you guys fix Server did not respond, please return to login page.?
I got disconnected during a game, and it won't login again (mail - android - wifi)

Same internet i've been playing with since always, very high speed, tried switching to 5G, same
It actually logged me out and it won't log back in
I'll try repair :x

[atomic oracle]

why cant i play payload mode in pubg mobile

any body help pls pls pls

[onyx dagger]

Payload 2.0? @atomic oracle

[atomic oracle]

yes there is no option to select it

why

[onyx dagger]

Payload 2.0 isnt released yet.
It will be coming soon, Tho No ETA.
Keep an eye on #news.

[atomic oracle]

ok thanks XD👍

[onyx dagger]

You're welcome.

[atomic oracle]

tommorow right @empty forge

???

[oak cliff]

Why doesn't it have the season 15 sign??!

[onyx dagger]

Payload 2.0 isnt released yet.
It will be coming soon, Tho No ETA.
Keep an eye on #news.

[atomic oracle]

I heard it is coming on 10th october

[onyx dagger]

Can you try restarting? @oak cliff

[oak cliff]

@onyx dagger It's the same..I've tried

[onyx dagger]

It must be a Bug, @oak cliff.
Try playing a Match, and then check whether it still hasnt come.

[oak cliff]

@empty forge it releases tomorrow?!

[onyx dagger]

Yes. @oak cliff

[oak cliff]

@onyx dagger Ok

[wise fox]

Okay even worse, tried what i've been told, now it's stuck on pubg logo

[oak cliff]

@empty forge Wow

[onyx dagger]

Can you try clearing the App Cache? @wise fox

[wise fox]

Sure, now

[onyx dagger]

Alright then.

[fair isle]

what is this used for?

[lavish sapphire]

Zone

[fair isle]

oh i see

and the same goes for the premium crates?

[wise fox]

Worked, thank you @onyx dagger

[onyx dagger]

It is used for participating in Bonus Challenge, @fair isle.
But, you cant use it for now as Bonus Challenge is not available, Currently.
It will be back soon, Hopefully, Tho no ETA.

Wow that's great!
You're welcome, @wise fox!

[fair isle]

ty

[onyx dagger]

You're welcome, @fair isle.

What's this? @lavish sapphire

[fair isle]

and the premium crates are disabled temporarily?

[onyx dagger]

Yes. They are replaced by Custom Crates for now, @fair isle.

[fair isle]

ok, ty again

[onyx dagger]

You're welcome.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[fair isle]

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lavish sapphire]

This is what trusting pubg mods

[onyx dagger]

[storm lake]

I facing this problem So Many Times

[onyx dagger]

Do you use GFX? @storm lake

[storm lake]

Yes PGT

[onyx dagger]

That's the reason.

[storm flume]

Use of unauthorized third-party software or methods, @storm lake, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[storm lake]

Ok

[onyx dagger]

Alright.

[south cedar]

why can this happen to my account even though I play fairly and the account has also been a long time since season 4

[polar marsh]

@south cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wooden valley]

Hi

[onyx dagger]

Hello, @wooden valley.
State your issue?

[wooden valley]

Nothing

G ml

[onyx dagger]

[steady fog]

Is gyro working for anyone , mine stopped working. I’m on iOS
I’ve deleted the game and reinstalled
Turned it off and on , tried scope only.
It all doesn’t work

What happened to gyro

[onyx dagger]

Feel free to report this in #old.

[lavish sapphire]

This is what trusting pubg official mods

[steady fog]

Does that even do anything?

[night cloak]

Hello guys

[steady fog]

Honestly @onyx dagger

[onyx dagger]

Hi, @night cloak.
State your issue.

[night cloak]

My account is hacked today

[steady fog]

Does reporting it in #old do anything at all

[night cloak]

Someone hack my Facebook

[onyx dagger]

The Team used to check that channel so they will try to solve the issues that the players are reporting there. @steady fog

Stop spamming here. @lavish sapphire

[night cloak]

How can i contact pubg?

[lavish sapphire]

This is all about trust ur moderator

[storm lake]

I want to know something

[vagrant forum]

@lavish sapphire, please report it in #discord.

[onyx dagger]

You can contact them via in-game settings, @night cloak.

[vagrant forum]

This isn't the right channel to do so.

[onyx dagger]

Yes? @storm lake

[storm lake]

@onyx dagger can I use enjoy.ini file to get 60 fps

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[restive egret]

Help me in pls

[onyx dagger]

Can you try updating the game in all of your Devices? @restive egret

[daring mason]

@restive egret Update the version

[restive egret]

Already update everything

[onyx dagger]

Contact Customer Service about this issue, @restive egret.

[bold echo]

Update pubg sharn

[restive egret]

No pubg care center help me

Just give me excuses

[daring mason]

@restive egret Is it updated to 1.0.0

[onyx dagger]

Did you answer the bots questions correctly, @restive egret?

[restive egret]

Yea

Its 1.0.0.13450

[bold echo]

Nice

[daring mason]

@restive egret Did you download it official from the store ?

[restive egret]

Only one account got this pop up other account esayly use i

[onyx dagger]

Contact Customer Service about this issue, @restive egret.

[daring mason]

@restive egret Is the account logged into other device

[restive egret]

Every device got this pop up

[bold echo]

@onyx daggerall gfx in playstor cnt use for pubg ??

[storm flume]

Use of unauthorized third-party software or methods, @bold echo, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[sick shale]

Yes, all of them

[restive egret]

I try in soo many device but my acc get this pop up

[lunar current]

@restive egret go to pubgm website and downlaod 1.0.1 version or wait for them to release update on playstore

[storm flume]

You can contact the customer service via the game settings, @restive egret. Refer to subpoint 5.3 in #faq for further instructions.

[bold echo]

Yes, all of them
@sick shale whay not destroy or report developer ???

Conten creator share config file pubg ? Everyone low end still use this for get 60 fps

[vagrant forum]

Modification of the game files in any way is a punishable offense. People using such files will get banned sooner or later.

[daring mason]

@vagrant forum yes

[restive egret]

What i do for this some one help me

[daring mason]

@restive egret i can understand

@restive egret Did you do the smaller updates with 30 mb max

[restive egret]

Yea

I have 3 time 25 mb update

[bold echo]

from session 2 until now using it and not a penalty? almost 50 percent of low end devices use 3rd party applications to streamline this game? Is this allowed if it doesn't harm other players or what?

[gusty sinew]

I have mailed claimant regarding my strike on my yt channel i didnt get any response

[celest shadow]

When did you sent the e-mail, @gusty sinew?

[cinder glade]

any iOS users here know how to put symbols in names or get access to copy/paste when renaming?

[gusty sinew]

Last friday

[polar marsh]

@bold echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gusty sinew]

Fake strikes bro

[celest shadow]

Kindly be patient on the response, @gusty sinew.

[gusty sinew]

Video take down by tencent bro

[daring mason]

@restive egret This must be a kind of glitch in your account

Contact Customer Service about this issue, @SHARN.

[gusty sinew]

@celest shadow

[onyx dagger]

Copy paste on iOS has been removed due to some reasons, @cinder glade.

[daring mason]

@onyx dagger ?

[onyx dagger]

?

[daring mason]

Copy paste on iOS has been removed due to some reasons, @cinder glade.
@onyx dagger ?

[onyx dagger]

Feel free to ping me in #pubg-mobile to chat.

[daring mason]

@onyx dagger sure

[gusty sinew]

Help me guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gusty sinew. Remember to read through #faq before asking questions in the support channels.

[gusty sinew]

🙏

[bold echo]

If gfx in playstore cnt use ?from session 2 until now using it and not a penalty? almost 50 percent of low end devices use 3rd party applications to streamline this game? Is this allowed if it doesn't harm other players or what?

[storm flume]

Use of unauthorized third-party software or methods, , such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[pine crescent]

Help plz
Solution plz...

Twitter login problem..

[sick shale]

@pine crescent Refer to Twitter help center please, it's a problem in your twitter account

[topaz walrus]

Anyone else have long matchmaking queues ? I pick every map and still 10 min+

[daring mason]

@sick shale yes @pine crescent

[pine crescent]

@sick shale tnx.😫

[onyx dagger]

Matchmaking time takes longer when you dont have players to play with you, @topaz walrus.
Try playing a different map.

[topaz walrus]

Solo, europe, ace

I tick all the maps

[polar marsh]

@plucky locust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring mason]

@topaz walrus try changing lauguage

[topaz walrus]

It doesn’t matter in solo I think, and I have it in english (default)

[daring mason]

@topaz walrus oh,solo

@topaz walrus it mean,no one are here to play in europe,you may get many bots too

[topaz walrus]

bots in Ace would be perfect

[daring mason]

bots in Ace would be perfect
@topaz walrus it would take too long to enter match

[sick shale]

Please move to #pubg-mobile if you don't require any assist

[topaz walrus]

Yes sir.

[orchid glen]

I use to log in with my Facebook and that account was disabled how can I get in to pubg

[onyx dagger]

Try contacting Facebook care and get back your account, @orchid glen.

[burnt portal]

Hello

Guys will gameloop sever and third party users will be in Same server ?any possibility?

[onyx dagger]

Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @burnt portal.
You can ask that question/Issue in #emulator-support and not here.

[burnt portal]

Sorry about that..thank you

[onyx dagger]

You're welcome.

[orchid glen]

I have and they are deleting my account

[onyx dagger]

In #discord and not here, @graceful cloak.

What's the issue, @orchid glen?

[graceful cloak]

okay. sorry

[orchid glen]

Need to get back into my ay for pudg, how can I sign back in

[fading bloom]

any update when bonus challenge will come

[onyx dagger]

Can you state your issue more Briefly, @orchid glen?

About Bonus Challenge, @fading bloom:

[fading bloom]

@onyx dagger bro i unlink my fb account but still i see my fb friends

[onyx dagger]

I think it will go after some time, @fading bloom.

[daring mason]

@fading bloom if they are in you game friend list you can,see them.

[onyx dagger]

Only if you have not added them in-game as in-game friends.

[orchid glen]

I use the Facebook login to get into pubg since my account has been disabled now I can't get into the game how can I get back to playing pubg

[sick shale]

If you don't have 2nd login method, then there's no way to get back except recovering your FB account.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @orchid glen. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[weary crypt]

xD i love how this game is bugged when i join middle east servers instead of ME servers it joins EU servers so that my ping triple then normal me-eu servers

[topaz trellis]

cross servers

[onyx dagger]

Feel free to share your Feedbacks in #old, @weary crypt.

[frozen rapids]

where has african beta servers gone?

[polar marsh]

@tranquil phoenix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@signal estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frozen rapids]

where has african beta servers gone?
@frozen rapids nvm ill just play another game. pubg is racist so i shouldnt waste my time

[night cloak]

@frozen rapids, there’s been no information regarding, feel free to add suggestions via #old.

[bronze berry]

Hacker please ban him

[storm flume]

Hello, @bronze berry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[onyx dagger]

Can you try updating the game in all the devices, @restive egret?

That may fix this issue.

[restive egret]

Yea m all mobile update

And game also but i have still this issue in my device and soo many other device

[onyx dagger]

Tried repairing the game in-game?

[restive egret]

Yea i try so many time but no any sucess

Help me how i login my acc without change scr version

[onyx dagger]

Can you try Reinstalling?
If this issue doesn't get solved even after reinstalling, Please contact Customer Service in-game about this.

Help me how i login my acc without change scr version
scr? @restive egret

[restive egret]

Coustmer care dont have idea about this bug

Scr is coding in game

Help

[sand path]

It is SRC, we do not recommend tampering with the game files.

Please contact customer service in-game regarding this.

[restive egret]

I have no other option

I m so mny time contact with coustmer care

But they no give me right way

[onyx dagger]

Kindly be patient on the response.

[polar marsh]

@stuck crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@polar marsh hello my account is hacked today he hack my fb can he remove my gamecenter and email at the same time ?

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[sick shale]

@spice silo What's wrong

[polar marsh]

@mint plume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@past turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[errant mantle]

hello , any one can help me here

[onyx dagger]

Yes, @errant mantle?

[polar marsh]

@errant mantle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[trail harbor]

عزيزي موظف شركة ببجي نحن الاعبون نعتقد انه يجب ان محظى بفرصة اخرى ورفع الحظر عن حساباتنا المحظورة و الرجوع للمارسة اللعب مرة اخرى من جديد بشكل نزيه لا معظم حساباتنا قد تم شحن مبالغ مالية فيها وقد تعبنا لرفع مستواها وتجميع السكنات نرجو الرد السريع على طلبنا وشكرا مره اخرة ببجي
Emil:[e-mail]

[storm flume]

Please do not use languages other than English, @trail harbor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@trail harbor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[silent lotus]

I have big doute?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @silent lotus. Remember to read through #faq before asking questions in the support channels.

[woeful frigate]

@silent lotus what?

[silent lotus]

Why the pubg mobile doesn't take a action against the teamers?

[polar marsh]

@south umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@silent lotus They will be punished eventually, report them via spectate for teaming please

[silent lotus]

But I was reported the many teamer they are helping one by one you can't ban them

[maiden spoke]

Where is the bonus challenge?

[sick shale]

@maiden spoke Bonus challenge is available for specific regions only.

[stone drift]

Hello, I have a problem, i can’t play PUBGM because of this garbage Anti-cheat system, can you till the team to do there job and fix it. Thank you.

[maiden spoke]

Where do i find the bonus challenge?

[sick shale]

@maiden spoke Read my message above, it may not be available for your region

[maiden spoke]

Which regions are available and in which interface do i find it ?

[sick shale]

@stone drift You can complain about it in #old

[stone drift]

Ok I’ll do that after 5 hrs

[violet mist]

the killing message is smaller than the other "all" weapons. To whom can I write to have this fixed?

[sick shale]

@violet mist you can report it #old

[night cloak]

I have FPS Drops to 1 FPS, my Mate with the same Device don’t have this Problems.
Device iPhone XR

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[valid bridge]

@empty forge yes i need assectant

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @valid bridge. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@tame eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@light dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse sleet]

@sick shale what time start crew challenge?

[sick shale]

@obtuse sleet No information

[obtuse sleet]

Soon? 2 season not information

[dusky zephyr]

@maiden spoke Bonus challenge is available for specific regions only.
@sick shale like?

What’s the best region we should switch to in order to play bonus challenge.. also get a good ping in asia server

[burnt pier]

Hello, I have a problem, i can’t play PUBGM because of this garbage Anti-cheat system, can you till the team to do there job and fix it. Thank you.
@stone drift
No one even can reply to you
I have quited PUBGM for that

[sick shale]

It's available in United States region, @dusky zephyr Usage of VPN isn't recommended

[dusky zephyr]

How about canada m flying next month

[sick shale]

@dusky zephyr I don't think so, you can ask players in that region.

[dusky zephyr]

Ok

[lean thicket]

Somone stole my account and I cannot access my account I put thousands of dollars on it

[sick shale]

Do you have access to your account from a 2nd login method?

[lean thicket]

No

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @lean thicket. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lean thicket]

I tried they are not helping I can prove that it’s my account I can tell all the mame I put and all the recipe of Us I put

[sick shale]

Refer to the message from Bot above please, there's nothing we can do about it

[lean thicket]

Is there away I can talk to someone here

[storm flume]

You can contact the customer service via the game settings, @lean thicket. Refer to subpoint 5.3 in #faq for further instructions.

[lean thicket]

They said I cannot help me because I don’t have any access to it

[polar marsh]

@sacred shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@surreal lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ebon mantle]

Hello

[sour hare]

Helli

Why

From egypt

[ebon mantle]

can i talk any support service or Moderator

[polar marsh]

@sour hare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@agile prawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rain flicker]

Hello i need to contact community team please

[night cloak]

Regarding?

[rain flicker]

Agility to pubg partner title

[night cloak]

#questions message

Community team already answered.

[rain flicker]

No help thanks

I.ll try another way

[coral maple]

Anti-cheat pitch been released yet?

[night cloak]

@coral maple, not yet when it does it’ll be announced in #news.

[coral maple]

I am not able to Scroll down my friend list. Any suggestions?

[night cloak]

@coral maple, it’s a bug, when someone comes online or goes offline it’ll reset.

[storm flume]

Hello, @coral maple!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[vale linden]

hey

any developer here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vale linden. Remember to read through #faq before asking questions in the support channels.

[vale linden]

my id 5245577724 playing from seasion 3

[night cloak]

@vale linden, what about your ID?

[vale linden]

which id? bro

i dont know how to do it sry

i just wanna know the account will back

😦

[night cloak]

@vale linden, was your account banned?

[polar marsh]

@vale linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wide quarry]

Help, I don't have playload 2.o

[novel silo]

5245273780 lost my account lol

[night cloak]

@novel silo, banned or stolen?

[novel silo]

Stolen

Iny help@night cloak

[night cloak]

@novel silo, can you still access your account?

[novel silo]

@night cloak no 😓

[night cloak]

@novel silo, If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8.

[novel silo]

؟؟@night cloak

[night cloak]

If you cannot access your account you need ti gain access to it.

[novel silo]

I try every thing I can't login

[night cloak]

Only in game support can help with account related issues but it’s best you have a way to login to your account.

[polar marsh]

@tulip hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proud sable]

@polar marsh how to report a hacker , i have a video

@night cloak how to report a hacker ?
I have a video of him , i am too frustrated because of him

[storm flume]

Hello, @proud sable!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[noble hinge]

Hi

Past will fix or not in iPad.

I can’t past in game

[night cloak]

Hi

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen roost]

Hello I was just looking for an update regarding phones that are capable of utilizing 90fps but unfortunately are not able to an are still capped at 60fps. Thanks in advance

[mental knot]

Can anyone explain this to me?

[polar marsh]

@mental knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[serene bear]

@polar marsh Y there was a no music in idle..??

Reply..??

[night cloak]

for a while my facebook account has been hacked, and the person he hacked linked my pubg mobile account with twiter, and i was able to recover my facebook account but each time in a game, the hacker kicks me out, and i can not release it until wait 21 days, fine I contacted the mobile pubg support service but no one answered me, while I have all the proof that indicates that I am the owner of this account, I even have all the itunes invoices with which I bought on pubg mobile, thank you for answering me so that I can better explain the situation to you. thank you in advance.

[chrome lagoon]

Why I can't see any payload mode?
When you answer me, Ping me please

[grand notch]

#questions when payload mode 2.0 will release

[autumn sonnet]

Where is payload 2.0?

[night cloak]

Give it a few hours.

[autumn sonnet]

@night cloak ok

[obtuse solar]

My account was stolen, is there any way to get it back?

[sonic dew]

No music in moon light lobby?

[vagrant onyx]

No music in moon light lobby?
@Mr.Django#8337 maybe does not come with music lobby

[sonic dew]

Ok

Payload 2.0 arrives on based on UTC time coordinates?

[night cloak]

No set time just some time today.

[polar marsh]

@zinc trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[foggy coral]

When bonus Challenge is coming back to global version. Is it coming or not? Please reply

[sick shale]

@foggy coral It's back, but may not be available in your region

[polar marsh]

@quiet osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[foggy coral]

Sir, what's the reason for no available in our region. Is it takes time to appear or not coming completely?

[night cloak]

No information.

[foggy coral]

Ok sir. Thanks for responding to me and I'm sorry if I'm wasting your time. Have a good day👍

[errant marten]

Will there be any update in the game for Payload mode?

[night cloak]

@errant marten, yes.

[polar marsh]

@dull drift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[summer estuary]

5421988652

[polar marsh]

@summer estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[subtle mulch]

Where is payload2.0

[onyx dagger]

It will be coming today, Hopefully. @subtle mulch
Please be patient.

[subtle mulch]

@onyx dagger ok, thanks 👍

[onyx dagger]

You're welcome.

[mental arch]

Why paid cheater are not suspended yet ??

They are not suspening after report ( I think they delete reports or something )

[onyx dagger]

Please do not use this channel to complain about cheaters. We cannot do anything about them.

You can discuss it in #pubg-mobile. Yet, however, there is nothing we can do about it. The developers are continuously working on further improving their anti-cheat systems and measures in order to provide you a fair and pleasant gaming environment. The most efficient way to handle this situation is to submit a report to our customer service via the game settings or through the in-game reporting function, @mental arch.

[polar marsh]

@grave forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lime rose]

Link for 2.0 update

[clear spindle]

It hasn't released yet.

[lime rose]

Thanks bro

If you don't mind I ask 1 question

[agile canopy]

So, now even a little file modification would lead to ban?

[lime rose]

PUBG will unbanned in INDIA or not

[night cloak]

@agile canopy, yes.

[polar marsh]

@lime rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[agile canopy]

Alright, thanks

[bold bloom]

IS the server freeze thing still going on or not then i will play ,if not solved will not be playing for a while

[wary mirage]

Ya because u didi it @bold bloom is Hacker he hacked

[bold bloom]

srsly??

[wary mirage]

Ya

U r

[bold bloom]

i dont even know how to hack

i saw a video that a player died from a bot so saying

[wary mirage]

Ur u hacked u played with me and u were hacking

[bold bloom]

noi not even played from 2 weeks

[wary mirage]

No u r

[bold bloom]

say my username.........LIAR

[wary mirage]

WHY Then FARAYANop

Ur user name

[cinder glade]

how do i change my ingame pfp? i don’t wanna change my fb pic, just the game pfp. i tried linking it to my gmail with different pfp but it didnt change.

[wary mirage]

@cinder glade so try with Facebook ya Twitter

[cinder glade]

oh, didnt know twitter works.

[daring mason]

You can talk in #pubg-mobile

[steep thicket]

Pls fix server hack as fast you can

[daring mason]

Please do not use this channel to complain about cheaters. We cannot do anything about them.

You can discuss it in #pubg-mobile. Yet, however, there is nothing we can do about it. The developers are continuously working on further improving their anti-cheat systems and measures in order to provide you a fair and pleasant gaming environment. The most efficient way to handle this situation is to submit a report to our customer service via the game settings or through the in-game reporting function

[chrome trout]

Payload 2.0 update time?

Hello

[echo crest]

When payload 2.0 come

Date

[high pike]

<@&481161015728406538> is it payload 2.0 release today bro

[clear spindle]

It will be releasing soon, wait for an in game update.

Avoid using the moderator mention for game related queries.

[high pike]

extremely Sorry bro @clear spindle

[oblique vine]

@clear spindle we can get payload 2.0 along with bonus challenge in in-game update

[pallid flower]

HEYA

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pallid flower. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@oblique vine, some time today.

[oblique vine]

@night cloak ok

[main shadow]

5902585147 - RDZxCLEO Este jugador usa programas de tercero

[storm flume]

Please do not use languages other than English, @main shadow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

No information about the bonus challenge tho, @oblique vine. Refer the pinned message in this channel.

[oblique vine]

@clear spindle hmm ok

[storm flume]

Hello, @tranquil estuary!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[errant holly]

Is pubg partnership with Airtel true or fake news to unban pubg in india??? And if it's true then upto what time it will be done.??

[onyx dagger]

Dont know, @errant holly.
Please wait for the Official news.

[errant holly]

Fine

[onyx dagger]

Alright then.

[polar marsh]

@pallid oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Payload?

[onyx dagger]

Today, @night cloak.
Please be patient.

[daring cloud]

Ok I am waiting

[onyx dagger]

Alright.

[warm belfry]

Halo my game account is hacked atm, can you please help me?

[onyx dagger]

Please contact Customer Service about your issue, @warm belfry.
Only they can help you with account related issues.

[warm belfry]

Already did

[onyx dagger]

And?

[warm belfry]

They told me to check officials sources here

Maybe they can help me more to handle this and faster to secure my game account through the link that they sent to me?

[night cloak]

Can you still access your account, @warm belfry?

[warm belfry]

I still can access it

[night cloak]

Could you please send the top half of the message they sent you as well.

[oblique vine]

If I delete data, I sent popularity to someone then they reduce popularity?

[night cloak]

No.

[oblique vine]

Ok

[noble ether]

Where is payload 2.0

[daring mason]

@oblique vine The popularity cant be reduced,it will be permanent

[onyx dagger]

Today, @noble ether.
Please be patient.

[daring mason]

@noble ether wait with patience,it will be avaliable today

[polar marsh]

@rough magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warm belfry]

The top of it @night cloak

[onyx dagger]

You'll now have to wait for their reply, @warm belfry.

[night cloak]

For new payload mode is there in game update or playestore update ?

@night cloak, in game update.

[polar marsh]

@thorny field:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oblique vine]

If I delete data, I sent popularity to someone then they reduce popularity?
@oblique vine this deleted data account goes to Bronze V

[daring mason]

As,i said
popularity will be permanent

[night cloak]

@oblique vine, that’ll permanently remove your account.

[warm belfry]

@onyx dagger even it takes weeks never get their reply, should i be worry about it? It’s been ten days since they investigate the problem with the account hacked and never get any progress about it

[oblique vine]

Yes

[night cloak]

@warm belfry, 60-90 days.

[hazy stone]

Where are the redeem codes?

[night cloak]

@hazy stone, they can be found via offical live streams.

[warm belfry]

Jesus okay thank you for your information @night cloak

[hazy stone]

They should also be on here I was told

[night cloak]

@hazy stone, told by whom?

[hazy stone]

Some of my friends who play

[daring mason]

wait with patience,@warm belfry you will get it back

[night cloak]

They’re not an offical source they can be found in official live streams.

[celest shadow]

There are no redeem codes here, @hazy stone.

[polar marsh]

@thin vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[true atlas]

HALLOWEEN LOBBY song not add ?@celest shadow

[warm belfry]

@daring mason thank you! Really need some support atm lol

[night cloak]

Will I get banned if I push rank in other servers?

[polar marsh]

@cold yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak, no.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring mason]

@night cloak, no

[gaunt wave]

Hii

[onyx dagger]

Hello. @gaunt wave
State your issue.

[gaunt wave]

My old account play another people

[onyx dagger]

Please contact Customer Service in-game about your issue, @gaunt wave.
Only they can help you with Account related issues.

[night cloak]

@night cloak, you can play any server you wish as long as you follow the user agreement you won’t be banned.

[true atlas]

@onyx dagger why not add helloween song plz tell me

[onyx dagger]

Dont know, @true atlas.
Feel free to share your Feedback to add one, in #old.

[daring mason]

@true atlas,Dont know,it dont have music

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[true atlas]

@true atlas,Dont know,it dont have music
@daring mason @upper wave

[night cloak]

@night cloak, if they’re falsely banned tell them to refer to that message above.

Ok

[daring mason]

@daring mason @upper wave
@true atlas ?

[upper wave]

?

[alpine flower]

why not add helloween song plz tell me
@true atlas put it in #old

[warped parcel]

At what time Payload 2.0 will be available?

[vagrant onyx]

At what time Payload 2.0 will be available?
@warped parcel check back after few hour

[alpine flower]

At what time Payload 2.0 will be available?
@warped parcel no idea
dont tag error for such questions have patience

[warped parcel]

Ok, sorry

[wide quarry]

When is playload 2.0?

[onyx dagger]

Check in-game after some hours, It will be released today, Hopefully, @wide quarry.

[daring mason]

Please every one, wait for the payload 2.0 it will release today

[night cloak]

hello, @daring mason. You will receive an in-game update for the payload 2.0 mode sometime today

ok

[daring cloud]

We need payload

[onyx dagger]

Check in-game after some hours, It will be released today, Hopefully, @daring cloud.
You're already answered about this, Above.

[daring mason]

@night cloak Sir,im telling to everyone that wait for the release

[unborn rampart]

About bonus challenge in india Asia server

[storm flume]

You can now access #emulator-chat and #emulator-support, @misty crow. Revert this at any time by sending .emulator in #481204134859505684.

Please refer to this channel's pinned messages for further information, @unborn rampart:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Maybe Payload 2.0 is coming tomorrow!!

[stone drift]

Guys , I want to ask if the safety observation period Activated or not.
Because of the insane amount of hackers that i face daily. I thought maybe I’m under observation too and that’s why I keep running into hackers!

[onyx dagger]

Check in-game after some hours, It will be released today, Hopefully, @night cloak.

[daring mason]

@night cloak It will be released today,wait for the in-game update

[night cloak]

@onyx dagger I have two dates either today or tomorrow..

[unborn rampart]

@storm flume what

[daring mason]

@unborn rampart its a bot

[unborn rampart]

U have any solution for bonus challenge

[onyx dagger]

About Bonus Challenge, @unborn rampart,

[daring mason]

@unborn rampart wait,Bonus challenge will be available soon

[daring mason]

@lavish sapphire,
What is the issue

[lavish sapphire]

Some one hacked my account

[spark breach]

@lavish sapphire help me

[lavish sapphire]

And asked help to one of the mod pubg zone

He did this he scammed me

[wicked timber]

It's not oky to remove nonus challenge without prior notification. we have invested so much uc. now its gone and tjis indian situation we can't buy uc either. means this season is gone.

[stone drift]

Zone is not a mod

[spark breach]

@storm flume help

[lavish sapphire]

Can anyone help me to get my account back plzz

[daring mason]

@lavish sapphire Can,you
explain

[spark breach]

@spark breach 😫

[stone drift]

Zone is not a moderator, he pretended that he is one and scammed him ,

Guys , I want to ask if the safety observation period Activated or not.
Because of the insane amount of hackers that i face daily. I thought maybe I’m under observation too and that’s why I keep running into hackers!
@stone drift

Any clue ?

[onyx dagger]

In #discord, Not here, @lavish sapphire.

It says you have been muted in the chat for violating, @spark breach.
Wait for your Mute period to end.

In #matches, Not here, @oak marsh.

Feel free to share your Feedbacks in #old, @wicked timber.

Feel free to ping me in #chat to chat, @unborn rampart.
This is a Support Channel.

[daring mason]

Feel free to ping me in #chat to chat, @unborn rampart.
This is a Support Channel.
@onyx dagger yes

[drifting crater]

why is cheaters report not active?

[glossy sable]

It will be back Soon™️.

[oak path]

Almost 2 months since I I complained about account hack.. not f*ng support yet

[slender wharf]

@stone drift

Any clue ?
Yes there is still an observation period.

[onyx dagger]

Please do not Bypass. @oak path
And feel free to share your feedbacks in #old

[slender wharf]

Almost 2 months since I I complained about account hack.. not support yet
@oak path please be patient the anti-cheat team is progressively working on that situation right now.

[polar marsh]

@grand wing:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oak path]

Feedback ? How is my complaint a feedbackn?

And I am not talking about hackers.

[daring mason]

@oak path,please wait with patience

[slender wharf]

As I said, @oak path. The team is progressively working on the anti-cheat system, please be patient.

[oak path]

Do u even read the comment I made ? I was talking about my account hacked. Not some cheater.

[stone drift]

So how I know if i’m under observation?!
Because it’s insane I can’t play anymore because of the hackers !? @slender wharf

[slender wharf]

@stone drift if you are under an observation period the game will give you an alert when you log in.

[daring mason]

@oak path,
Dont worry,as@slender wharf said team is working on anti-cheat,please wait with patience

[oak path]

Its been 2 months since some hacker linked his twitter to my account.

1. Complaint made in the first day, AUTOMATICALLY CLOSED in a month.
2. Another complaint made, no response

[slender wharf]

@oak path ah my bad, you must understand that this server cannot help with such.

Only in-game customer service can.

[stone drift]

Ok , that never happened.. so it is the Anti-cheat joke .. not working,
Thank you 🙏🏻 @slender wharf

[oak path]

@stone drift if you are under an observation period the game will give you an alert when you log in.
@slender wharf what type of alert ?

[glossy sable]

A pop-up message.

[oak path]

That you are under observation ?

[slender wharf]

Yes.

[oak path]

Thats new.

[onyx dagger]

Not really.

[slender wharf]

It has been around for a couple months.

[oak path]

Does anyone here know anyone who had a social account removed from pubgm Account WITH help of the support team ?

[onyx dagger]

Feel free to ask this in #pubg-mobile, @oak path.

[glossy sable]

Please do not interfere with staff while they are working, @onyx dagger. Thank you for your understanding.

[onyx dagger]

Wont happen again. @glossy sable

[glossy sable]

Sure.

Do you mean access revoked, @oak path?

[oak path]

Other channels Dont have much people to help. This is the only channel one getss the best information/suggestions. That's Y I ask here

Yeah.
I need to remove twitter link from my account, it belongs to a hacker/scammer.
Usual process won't work.

[glossy sable]

What do you mean by "usual process"?

[oak path]

21days old social link + unlink + 7 days no login

[polar marsh]

@ancient vigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

That would not work, since it is not your account, @oak path.

Don't, @onyx dagger.

[oak path]

Yeah..thats why I mailed support to help

[glossy sable]

The in-game Customer Service?

[night cloak]

Hacker id : 51015904281

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[oak path]

But support isnt responding, Almost 2 months, so I am trying to find if there has been atleast one person, who got his Account back with help of support.

And yes, in game support

[glossy sable]

Can you show us a screenshot?

To answer your first question, yes.

But you have to be persistent, not let them not answer you for 2 months.

[oak path]

Screenshot of ? The chat history gets removed once they close your complaint.

[glossy sable]

Oh, it got closed?

[oak path]

Yes. it was.. back in last week if September. ...the response before closing was : update your game and login. 😑

[glossy sable]

Alright.

What did you tell them exactly, do you remember?

[oak path]

This hacker is so dumb, he added himself to my account's friend list.
I even have his id(s)

[glossy sable]

Report them, then.

What did you tell them exactly, do you remember?
^

[oak path]

@glossy sable not even 10% people on this whole server can say...that reporting works.

And yes I have been reporting his both Accounts, since 2 months 😬

[glossy sable]

not even 10% people on this whole server can say...that reporting works.
That is because you are not asking in the right place.

What did you tell them exactly, do you remember?
Can you please answer that?

[oak path]

I caught him after I noticed the Popularity sent from my account to his.

[night cloak]

Please open Bonus Challenge. We want to buy Elite pass by redeeming Battle points...

[oak path]

I told them Account being hacked and linked via Twitter,

Then they confirmed my ownership via some questions and details. And then told me that they will help me in 3 months. 😑 But it got closed last month

[night cloak]

@night cloak, the event will return for selected regions in the future, no ETA.

[glossy sable]

Soon™️.

And then, @oak path?

Can you go in details, please?

[night cloak]

Give me Excat date for Bonus Challenge

[oak path]

Edited and posted again above.@glossy sable

[glossy sable]

Alright.

[night cloak]

@night cloak, no ETA (no estimated time of arrival).

[daring cloud]

Payload

[glossy sable]

Send them another message, @oak path. Ask them to revoke access to that Twitter account. Words matter. Do NOT ask them to unlink that account, or any other wording. Ask them to revoke access.

[night cloak]

@daring cloud, #news.

[oak path]

@glossy sable ok. I will try and mail this to the them.
But they haven't been responding to any mail yet... Lets see

[glossy sable]

Mail?

[daring cloud]

We need payload plz

[glossy sable]

Do you mean message from the in-game Customer Service chat?

Did you read #news, @daring cloud?

[vagrant onyx]

We need payload plz
@daring cloud wait till later today
or tomorrow

[silk dawn]

Sup, why is there no payload evoground in the menu?!

[vagrant onyx]

Sup, why is there no payload evoground in the menu?!
@silk dawn not yet released

[silk dawn]

ok thanks, havent played a while

[signal flax]

got a chicken dinner only got +10 rank points

[night cloak]

@signal flax, show your results.

[signal flax]

great

[silk dawn]

Oh nice so it will be updated today?

[lunar compass]

When will the payload 2.0 will arrive

[glossy sable]

October 8th.

[night cloak]

@signal flax, if you won the game fast with low kills/damage or played a smaller map you will get a lower amount of points.

[glossy sable]

No ETA, but will be rolled out during the day.

[silk dawn]

Noice

[scarlet kraken]

Where can I find bonus challenge?

I got the voucher but I can’t find the challenge

[oak path]

@glossy sable yes thats what I meant

[glossy sable]

It will come back in-game in eligible regions Soon™️.

Alright, @oak path.

[scarlet kraken]

Select region?

[glossy sable]

Send them a message after a few days if they did not answer, @oak path.

Eligible regions, @scarlet kraken.

[scarlet kraken]

r there a list?

[warm breach]

Hello may i report an issue regarding PUBG Account here or have to use in-game support for that ?

[oak path]

@glossy sable I been messaging them almost every day now...

[glossy sable]

No.

What kind of issue, @warm breach?

[warm breach]

My ID has been hacked using Phishing yesterday...and all of my UC are stolen. I have all the proofs of it.

[storm flume]

You can contact the customer service via the game settings, @warm breach. Refer to subpoint 5.3 in #faq for further instructions.

[glossy sable]

Unfortunately, there is nothing we can do for spent UC.

[warm breach]

If someone hacks and takes all of my in-game stuffs then nothing can be done ?

[spring zephyr]

Contact in-game customer service for account related issues.

[glossy sable]

Account security is your own responsibility, @warm breach. Unfortunately, we can not do anything for you if you registered for free skins and UC on a shady website.

[warm breach]

ok -_-

[little needle]

I was using 7.1 Beta

[storm flume]

You can now access #emulator-chat and #emulator-support, @little needle. Revert this at any time by sending .emulator in #481204134859505684.

[little needle]

my account has gone for 10 yr

[polar marsh]

@little needle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@finite badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[scenic rampart]

if a Twitter account get too many report as " account hacked" can the account be banned by Twitter '?

[night cloak]

Uh, this is PUBG MOBILE support.

[spring zephyr]

Community support for PUBG MOBILE.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[daring cloud]

When will payload 2.O come

[glossy sable]

You already asked that 3 times.

[daring cloud]

Sorry

[glossy sable]

The answer is still the same.

Later today.

Ask again and it's a mute.

[alpine brook]

why no music in current lobby? (except blackpink lovesick girls)

[spring zephyr]

Feel free to give your feedbacks about it in #old.

[glossy sable]

Lovesick, not "lovestick".

[late egret]

Lol,not the place to sell your account

[daring mason]

@glossy sable we need dudu-du in lobby but

[onyx dagger]

#old? @daring mason

[spring zephyr]

@stoic condor That's against the ToS. You will get banned from the server if you will repeat.

[stoic condor]

I am just say bro can i sell

[spring zephyr]

No, you can't.

[stoic condor]

Pubg ben in india ask

[daring mason]

@onyx dagger ?

[young hinge]

@onyx dagger there is no background music for the new lobby which we have got it today

[onyx dagger]

Dont know about it, @stoic condor.
Please wait for the Official news.

Feel free to share your Feedback about adding a background music, In #old, @young hinge.

[storm flume]

Hello, @neon monolith!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[atomic lagoon]

Playload release time

[neon monolith]

Hacker

[onyx dagger]

#discord, @mortal apex.

[mortal apex]

Lmao I forgot

[atomic lagoon]

Time????

[stoic condor]

Pubg ban in india it is official bro

[onyx dagger]

Feel free to share your Feedbacks in #old, @daring mason.

[night cloak]

@atomic lagoon, some time today, no ETA.

[spark breach]

@glossy sable when will be payload 2.o

[atomic lagoon]

@night cloakkk @night cloak

[young hinge]

@onyx dagger in the given new lobby we can her only black pink music rather than lobby music which is for Halloween

[onyx dagger]

That's what, @young hinge,
Feel free to share your Feedback about adding a background music, In #old.

[night cloak]

@spark breach, later today.

[onyx dagger]

No ETA tho. @spark breach (Estimated Time of Arrival).

[spark breach]

Any time

[night cloak]

No ETA tho. @spark breach

[fringe anvil]

.emu

.emulator

[stoic condor]

Pubg ben in india ot is official then i try to find best buyr hear any person give me rigth money

[storm flume]

You can now access #emulator-chat and #emulator-support, @fringe anvil. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

How can I contact a live chat of pubg ? Not in game ?

[onyx dagger]

Live chat? @night cloak

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

I need help because my fb is hacked and I cant get it back

[onyx dagger]

Read the bots message above.

[night cloak]

Do pubg answer to my email cuz this is a automatically answer?

[onyx dagger]

Only Customer Service In-Game can help you out in Account related issues, @night cloak.

[lusty flicker]

taichi i want ask you about something

[night cloak]

There is everything automatic nobody answers me there?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lusty flicker. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Yes? @lusty flicker
Go ahead.

[lusty flicker]

bro i'm emulator player in pubg mobile

[spring zephyr]

@night cloakFollow this if you still have access to your account.

[onyx dagger]

For emulator issues, please move to #emulator-support, @lusty flicker.

[lusty flicker]

bro i need to know how to report cheater in emulator in pubg mobile

[storm flume]

Hello, @lusty flicker!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[warm dove]

Is payload 2.0 will be available today or tomorrow

[onyx dagger]

Today, @warm dove.

No ETA tho.

[fringe anvil]

Anyone ans me in #emulator-support

[lusty flicker]

taichi in this website i can report emulator pubg mobile cheater right?

[night cloak]

Yes.

[onyx dagger]

You can.
Go ahead. c:

[lusty flicker]

thank you very much i really can't playing in europe server cus so many cheatrs on it and i want help this my lovley game

[onyx dagger]

You're welcome! c:

[lusty flicker]

😻

[night cloak]

@spring zephyr were did u do this conversation?

[onyx dagger]

Customer Service in-game, @night cloak.

[daring mason]

@onyx dagger ?

[onyx dagger]

?

[torn dawn]

where report hacker @onyx dagger

[storm flume]

Hello, @torn dawn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@daring mason, what’s that mention for?

[onyx dagger]

Popularity Lobby? @marsh sage

[chrome lagoon]

Where's payload 2.0?

In #news it says today

[onyx dagger]

Today, @chrome lagoon.
Tho no ETA.

[chrome lagoon]

Okay @onyx dagger, I hope it comes in the next 5 seconds
Or I will change your deodorant with vaseline

(Just joking)

[onyx dagger]

@chrome lagoon

[chrome lagoon]

😂😂😂

[onyx dagger]

I dont think an Lobby like that Exist, @marsh sage.

[vagrant forum]

How to get the popularity lobby?

The lobby which is given to the player who have high popularity
@marsh sage, you answered your question yourself.

[spring zephyr]

You can't get it now. It was an event during December.

[vagrant forum]

I'm not sure if that lobby still exists.

It was during a particular event, as Aditya mentioned.

[storm flume]

Hello, @torn dawn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[torn dawn]

@onyx dagger this men hacker

[onyx dagger]

Read the message of the bot above, @torn dawn.

[torn dawn]

this is hack use paid

[spring zephyr]

@torn dawn https://discordapp.com/channels/393088095840370689/481200416349224980/763676329278177291

[clear spindle]

@marsh sage Permanent for the First 10 users with max popularity.

[torn dawn]

what means @clear spindle

[clear spindle]

Read the bot message which mentioned you, @torn dawn.

To upgrade skins.

[subtle mulch]

Any new information about payload 2.0?

[clear spindle]

Refer #news

[subtle mulch]

@clear spindle I'm already visit, but no informations

[clear spindle]

#news message

[gritty glade]

Why India Bonus removed from USA region.

[storm flume]

You can contact the customer service via the game settings, @gritty glade. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@dusk basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green belfry]

When will payload mode avvaliable

[onyx dagger]

@green belfry today.

[spring zephyr]

Today! #news.

[green belfry]

Is it available to play

[spring zephyr]

Not yet. But very soon.

[glossy sable]

Soon™️.

[green belfry]

OK.... I'm eagerly waiting to play

[spring zephyr]

@shadow plinth You got banned?

[glossy sable]

So are we! Feel free to let us know what new features you liked the most in #pubg-mobile when it releases.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green belfry]

Why pubgm has not released payload mode till now

[spring zephyr]

Already answered you, it will be available very soon

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring mason]

Payload is still not avaliable

[spring zephyr]

Already answered you, it will be available very soon

[daring mason]

Im,losing my patience

I,may delete the game

[green belfry]

@daring mason if you want to play it right now... Then download beta version...

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[bright forum]

Good afternoon, how can I send a complaint about cheaters there is a video

[storm flume]

Hello, @bright forum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[grim tangle]

@polar marsh Thank you, PUBG Mobile, for ignoring us and letting the hacks have fun

[onyx dagger]

Whats the issue? @narrow jackal

[narrow jackal]

My main I'd got ban with out any reason plzz unban

I spent on 20k on id

[onyx dagger]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @narrow jackal.

[narrow jackal]

Plzz unban

[onyx dagger]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @narrow jackal.

[narrow jackal]

I not using hacks I am legit check I'd status 😭😭😭😭

I am dieing 😓

[spice ivy]

How to upload videos and chat report is closed

[narrow jackal]

With any reason

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @spice ivy. Additionally you can report them via http://cheater-report.pubgm.cc/.
And, #cheater-reports is closed for now.

[obtuse sapphire]

Помогите пожалуйста

Мой акаунт забанили за нарушение прав

[onyx dagger]

English please. @obtuse sapphire

[polar marsh]

@obtuse sapphire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring mason]

A.C.E event will it end or permanent ?

[sharp flint]

Hello.
I'm having an issue with the servers ingame.
I'm from Saudi Arabia

[daring mason]

@sharp flint,
Can you explain

[oblique vine]

@narrow jackal check Asia server

[narrow jackal]

Yes😭😭

[onyx dagger]

Hi. Please send this in #old, Not here, @sharp flint.

[narrow jackal]

@polar marsh plzz unban my I'd

[sharp flint]

I cannot play KRJP in FPP server waiting for 15 minutes

[onyx dagger]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity, @narrow jackal.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

[strange flax]

UID 6749637706 INGAME NAME- ZOōYA

[onyx dagger]

@strange flax ?

[strange flax]

@onyx dagger see her headshot%

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @strange flax. Additionally you can report them via http://cheater-report.pubgm.cc/.

[strange flax]

@onyx dagger aji lvnd mera

[narrow jackal]

😭😭.

[onyx dagger]

English please. @strange flax

[broken minnow]

When is play load 2.0 arriving?

[onyx dagger]

Today, @broken minnow.
No ETA tho.

[broken minnow]

Oky

[onyx dagger]

Alright.

[strange flax]

@onyx dagger r u guys really ban them we report

[onyx dagger]

A lot of Cheaters do get suspended from the game Everyday, @strange flax.

[lavish nimbus]

any idea when is Bonus challenge back again in India?

[strange flax]

@onyx dagger i reported 5 hackers i had prove since 5 days but you guys didn't take any action

[onyx dagger]

About Bonus Challenge, @lavish nimbus:

Hope they will get suspended from the game soon, @strange flax.

[strange flax]

@onyx dagger hope? 😂 Lol

@onyx dagger if I login the game using VPN will i get banned?

[lavish nimbus]

should i buy UC and get RP in India?

[onyx dagger]

Feel free to ping me in #pubg-mobile to chat.
This is a Support Channel.

And Yes, Feel free to share your Feedbacks in #old.

[lone pike]

Hello I need help @everyone

[daring mason]

should i buy UC and get RP in India?
@lavish nimbus sure

[onyx dagger]

@onyx dagger if I login the game using VPN will i get banned?
VPN is not Recommended. Contact Customer Service in-game about this, @strange flax.

Since MidasBuy and In-game purchasing options are now blocked in India, For now, I suggest you not to, @lavish nimbus.

Yes? @lone pike
State your issue.

[wild bronze]

Hi guys, if you go over ace, let say ace + 3 star, do you start plat 2 the following season or a better rank?

[lavish nimbus]

any idea about unbaning game

[onyx dagger]

Yes, Platinum 2, @wild bronze.

Do not know about it, @lavish nimbus.
Please wait for the Official news.

[daring mason]

@wild bronze Platinum 2

[polar marsh]

@lone pike:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring mason]

@lavish nimbus We,may get back wait for official news

[onyx dagger]

Please tell him to File Claim then. @lone pike

[lavish nimbus]

@lavish nimbus We,may get back wait for official news
@daring mason lol ik but when

after season ends?

[daring mason]

@lavish nimbus wait with patience,please

[lavish nimbus]

[torpid blaze]

Hello, I have some videos of people cheating on how to send the machine of PUBG company

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @torpid blaze. Additionally you can report them via http://cheater-report.pubgm.cc/.

[lavish nimbus]

@lavish nimbus wait with patience,please
@daring mason i lost my 250 uc so how can i be patient

[iron basin]

@strange flax you noob why you exploited the bot location??.

[onyx dagger]

Please move to #pubg-mobile to chat.
Do not go Off-Topic here. This is a Support Channel.

[daring mason]

@lavish nimbus Contact customer service

[strange flax]

@iron basin dude ppl who don't even aim properly they're just killing bots and increase their KD 😂 it's very annoying bro

[lavish nimbus]

@lavish nimbus Contact customer service
@daring mason ik and already done everything what to be done and just waiting for game unban

[onyx dagger]

Please move to #pubg-mobile to chat.
Do not go Off-Topic here. This is a Support Channel, @strange flax and @iron basin.

[daring mason]

@strange flax please move to #pubg-mobile,please this is support channel.

[winged laurel]

Hello i have a question please.
In the recall event, should the account of the player that i am recalling be linked with facebook? Or it could be linked with any social media accounts?

[onyx dagger]

I think you can with any social media accounts, Tho I tried with Facebook, @winged laurel.