questions

[sick shale]

@jolly ivy For a response from customer service!

[jolly ivy]

@sick shale How do I contact customer service when I do not have an account?

[storm flume]

You can contact the customer service via the game settings, @jolly ivy. Refer to subpoint 5.3 in #faq for further instructions.

[sick shale]

@jolly ivy You can contact customer service from login screen

[polar marsh]

@gloomy path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@eternal merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral blade]

👀

[eternal merlin]

@sick shale I have bought a new huawei device and it doesn't have playstore so the only way I can download PubgM is through the taptap app.. is it safe to download it from there? Will I get banned if I did so?

[sick shale]

@eternal merlin Download it from the offical website.

[night cloak]

How to report player? Website?

[eternal merlin]

PubgM official site? I can download it from there? Can you give me the link please

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sick shale]

@eternal merlin https://www.pubgmobile.com

[eternal merlin]

@sick shale

[thorny scroll]

How can I solve this problem help me!

[sick shale]

Where did you make the purchase?

[thorny scroll]

From the game

[sick shale]

Contact customer service then. @thorny scroll

[thorny scroll]

On the game?

Get me contacted but they didn't respond

And I sent them ss

[sick shale]

State your issue properly and provide screenshot of your payment receipts
@thorny scroll

[polar marsh]

@sonic fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorny scroll]

That's from a few hours ago I try to see if it works and all the same fit me

[sick shale]

This is a purchase of 60 UC and in the screenshot you sent, 1800 UC was deducted

[thorny scroll]

Țin sa menționez ca acum câtva luni am făcut o aziziție prin seagame

[storm flume]

Please do not use languages other than English, @thorny scroll. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@icy hazel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thin halo]

@thorny scroll Please refer to this link :
https://discordapp.com/channels/393088095840370689/481197473403240451/662594666285498379

Unauthorized service may lead to PUBG Mobile Terms of Service violation.

[night cloak]

Is the gtx toll program, if I use it, will I be banned?

[storm flume]

Use of unauthorized third-party software or methods, , such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[thin halo]

@night cloak ^

[thorny scroll]

@sick shale The purchase of 1800 I made a few days ago and after I made 2 or 3 purchases of 60 to see if it works.

[night cloak]

Because I am facing a big break in the game

[thin halo]

Then I suggest for you to upgrade your device.

[night cloak]

I don't have enough money

[thorny scroll]

I want to mention that a month ago I made a purchase through seagame

[sick shale]

@thorny scroll You need to contact customer service for further information as I said.
Now stop repeating the same question please

@thorny scroll It's not official, refer to the link above sent by Izzy

[night cloak]

@sick shale I'm directing a big break in the game, but I don't have enough money to upgrade my computer

There is some way to remove the shredding?

[thorny scroll]

@thin halo The device is updated

[sick shale]

Lower your graphics settings

[thin halo]

@thin halo The device is updated
@thorny scroll That message is not for you.

[night cloak]

I set the graphic settings to the lowest possible
@sick shale

And play at 25fps

[thin halo]

@thorny scroll Seagame is not official service if you want to buy uc. Purchasing through unauthorized services is a direct violation of PUBG MOBILE's terms of service, and may result in a loss of all illegal purchases and/or an account suspension, depending upon severity.

If you ever want to purchase UC, please use this : https://pubgmobile.com/pay or through ingame payment.

[night cloak]

@sick shale

[thin halo]

Then all you can do is to upgrade your device, @night cloak

[night cloak]

I do not have any money
@thin halo

[dark loom]

I got it fixed and now it’s open but on version 1600 how can u make it open on 1465 ?????

[thorny scroll]

@thin halo Now I also purchased through the site that you gave me and still not gave me uc

[thin halo]

@thorny scroll Your UC is deducted due to your illegal purchase from your previous payments.

Do what the notice told you to do. Feel free to contact customer service. It takes some times to process your issue once you contacted them. @thorny scroll

[thorny scroll]

Ok I understand thank you, I'll try to contact the pubg tomorrow

I contact the support in the game yesterday yes still no one answered me I sent them and ss

Thank you for your help

If I try to contact them by e-mail, isn't it better?

[proud rain]

Sorry if I did not speak English correctly. I use google translate

Hello I'm iliya . My last gmail has Ben deleted from Google to another problems and now I cannot log in to my pubg acc because my pubg acc linked to my last gmail.
I need your help to give it back and link to my new acc .
This is my information:
Last acc name is [e-mail]
New email is [e-mail]
My last acc pubg name is MrEiliya
Pubg mobile acc information is lvl 55 (I think) for season 6 and I don't have royal pass for any season .

what i can too do?

[sick shale]

@proud rain Refer to subpoint 2.8 in #faq

[proud rain]

ok

[polar marsh]

@opaque folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[burnt pier]

We can't play PUBG any more
The game is full of hackers do somthing

[proud rain]

I tried a lot before, but my account was completely deleted@sick shale

[sick shale]

@proud rain I don't think it's possible to recover your account if it was linked to one social media account. Due to security reasons

Contact customer service for further information.

[silk echo]

Why can't I sign up for the crew challenge?

[sick shale]

@silk echo Crew challenge registration hasn't started yet. And we don't have any date

[silk echo]

I have changed my place of residence, but the settings do not show me the option to change the country

[sick shale]

@silk echo If your account was created EEA countries then you won't have that option due to their laws.

[silk echo]

@sick shale But I am now outside the European Economic Area and are not subject to its laws

[sick shale]

@silk echo Take a screenshot of your basic settings please

[silk echo]

[woven swan]

hello

anyone have problem finiding game in DUO EUROPE? it took 1 hour for a game, CROWN tier

[sick shale]

@silk echo Yes, as I said...
Unfortunately you can't do anything about it, due to laws

@woven swan You can ask other players in #pubg-mobile

[night cloak]

how do i change linked emails without erasing all my progress?

it doesnt really matter but I'm obsessed with linking my email organising and securing it

[sick shale]

You can unlink one and add another

[night cloak]

so my data is saved in my device's cloud storage?@sick shale

[sick shale]

No, but you need 2 linked accounts so your data will remain on your social media account while unlinking the other one

[thorny bolt]

Any admins here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thorny bolt. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@thorny bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proud rain]

i do anything but i can give back my last gmail i need someone to change my last pubg acc gmail i can spot thats my last acc

[short eagle]

@proud rain contact customer service

[proud rain]

i cant send to global region

you can give me link? to i use vpn

i send ticket but site send it to korea suport

[storm flume]

You can contact the customer service via the game settings, @proud rain. Refer to subpoint 5.3 in #faq for further instructions.

[proud rain]

-___-

[storm flume]

Use of unauthorized third-party software or methods, @oak cliff, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[grizzled turret]

Why is my prime plus not working? @sand path @slender wharf

[polar marsh]

@sand mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proud rain]

bro when my last gmail deleted how can i log in and go to customer service@short eagle

i play 55 lvl in your game pls help me i dont want play in new acc and any body remove me than party

if dont belive look this id: 5468239641

[polar marsh]

@round hazel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hello. i applied for a 3rd party tournament licence. if i dont get granted do i get a rejection email?

[proud rain]

thanks suppurt my 55lvl acc have a problem and you dident say anythink reallyhelpful

i need to play minecraft now

[sick wraith]

Hello

[night cloak]

Hacker 😤

[forest mountain]

there was someone behind u

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[grave hawk]

Hello

My friend's account has been stolen

[storm flume]

You can contact the customer service via the game settings, @grave hawk. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@static agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@ionic gate, use #discord for that.

[ionic gate]

@vagrant forum sorry i clicked discord sup, nvm.

[nimble furnace]

hello i have a question regarding my pubg account, a hacker linked his twitter account to mine but i also have my gmail linked how do i remove the twitter account? please help

[onyx dagger]

Please contact Customer Service about this issue, @nimble furnace.
Only they can help you with account relatedd issues

[nimble furnace]

ok thank you so much

[polar marsh]

@cold loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

You're welcome.

bro when my last gmail deleted how can i log in and go to customer service
You can contact Customer Service via in-game settings, Or from the login page,@proud rain.

You have already subscribed to prime plus, @grizzled turret.
You can renew it on Now 3, as shown in the screenshot you sent.

[spice mango]

I have proof of hacker

[night cloak]

Ok

[storm flume]

Hello, @spice mango!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

[spice mango]

Ok i am going to post video

[storm flume]

Hello, @woven mirage!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[viral folio]

hello
my account was baned in live stream infront of 1.5k for no reason!
i didn't violated the rules,
no cheat no team up with cheat no extra apps.
the only reason that you might baned me for is the chiness emulator.
but you have authorised it and its unfair to get ban for 10 years for using something you create, i hope you check my account.
ID:5239748802
thanks for your time
<@&481161015728406538>
<@&639889499718942720>

[onyx dagger]

Please do not tag CT and Moderator roles. @viral folio

[spice mango]

I am not able to post anything in #cheater-reports channel

[polar marsh]

@viral folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

The channel is closed for now. @spice mango

[vagrant forum]

@spice mango, the channel is currently closed and will be opened in the near future.

[spice mango]

But action will be taken currently on the video that i post.. i am right

[polar marsh]

@spice mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/
You can report in the link given above, @spice mango.

[graceful silo]

@viral folio You Should Ask In #emulator-support.

You can now access #emulator-chat and #emulator-support, Revert this at any time by sending .emulator in #481204134859505684.

[sick wigeon]

Helo Sir/Mam My name is "Chandan" and I am from "India" and sir my pubg account ban yesterday,because of updating new version. But I have never use any cheats and hacks. And I always play fair game. So sir kindly please give my account back. Here are som details of my pubg account.
Character I'd:5237300926
IGN name:๛Àk๛BàbY๛
Last Teir: Crown iv
Device: Redmi note7
Date: 04/10/2020 sir give my account back Thank you sir.

[polar marsh]

@sick wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I have a question about supply crates

[onyx dagger]

Yes?

[night cloak]

So you know when u open about 33 supply crate, you would get a random perma item... epic or legendary

[vagrant forum]

Most likely no, @marsh sage.

[onyx dagger]

Backgrounds usually dont be permanent, @marsh sage.

[night cloak]

So let’s say I plan to open 150 supply crates, is it possible to get duplicates?

Of the same item

[onyx dagger]

Did you mean Duplicate items?

[night cloak]

Did you mean Duplicate items?
@onyx dagger duplicate items means copy. Like opening 5 classic crates then getting glacier m4 2 times

[onyx dagger]

Oh.
Most likely, Yes, You will.

[night cloak]

In supply crates tho

[onyx dagger]

Yes, you will get even if its an Supply Crate.
I've got it too.

[night cloak]

Damn, guess I’ll save my time and not wait 6 months to get 150 crates.. ty for the info.. I thought you wouldn’t get it so it would’ve pissed me off

[onyx dagger]

Lol you're welcome!

[vagrant forum]

@marsh sage

[night cloak]

Cuz I got so many duplicates out of it, even tho I spent money..... for skins and got all the skins that I have already got

[onyx dagger]

I see.

[uncut robin]

@onyx dagger i have logged out of my account and i am not able to log in pubg its coming failee

[onyx dagger]

Please refer to #faq 4.6 about this issue, @uncut robin.

[proven halo]

What's glitch pls help

[onyx dagger]

Try restarting. @proven halo
Feel free to share your Report in #old.

[night cloak]

Hello,

My PUBG account was hacked a few days ago ID: 5555922178

So I lost my work email address

And the Twitter account also which was under my name, now it has changed the person has put his contact details:

And I no longer have access to my PUBG account even though I spent a fair amount of money in it and would like to get it back

I made this account about 1 year ago
It was around July 2019 and I have all purchase invoices from the beginning until this month.

I can send you all proof that this account belongs to me, I have all the purchases from the account creation until the day it was hacked.

Can you help me recover my account please?

I remain at your disposal for more information. I play on Iphone X via cellular and I’m from France

Thank you in advanced @polar marsh

[onyx dagger]

Please contact Customer Service about this issue, @night cloak.
Only they can help you out in account related issues.

[proven halo]

@onyx dagger I am restart many time not work😭😭

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[proven halo]

@onyx dagger please help

[storm flume]

Hello, @proven halo!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[proven halo]

Reported

[winged creek]

@sterile garnet Uninstall pubg andvthen reinstall

[onyx dagger]

Thanks!

[proven halo]

No rply

[night cloak]

Can anyone please help me?,what the hell is this ? Whyyyyyy?????

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@night cloak cheater ?

[proven halo]

@vagrant onyx hmm cheater

[vagrant onyx]

@proven halo who ?

[night cloak]

Please contact Customer Service about this issue, @night cloak.
Only they can help you out in account related issues.
@onyx dagger How? I sent several emails to support but it has been 10 days since I received any responses.

[clear spindle]

@proven halo That channel is meant to report bugs, Try doing a Routine repair also check if it having issues with other networks.

@night cloak You need to get back your work email address and contact the social media platform for that.

[storm flume]

Use of unauthorized third-party software or methods, @oak cliff, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[vagrant forum]

Most likely yes, @oak cliff.

[night cloak]

I've done all of this before, but Twitter is not responding, Google is giving me the wrong answers. How do I do it? @clear spindle

[onyx dagger]

First off all, @night cloak, As Rock said, You need to get back your work email address and contact the social media platform for that.
You will need access to your game in order for the Customer Service to help you get your account back.

[oak cliff]

@vagrant forum What should i do? If i delet it would it be okay then?

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[clear spindle]

Only they could help you, try contacting again.

[night cloak]

Okay thanks...

[vagrant forum]

I would recommend you to delete the gfx application and reinstall the game but you can still get banned since you have already used it, @oak cliff.

[clear spindle]

Yes when they're free, @honest sedge. you're in the wrong channel btw.

[oak cliff]

@vagrant forum But I spend a lot of money for my acount!!

[vagrant forum]

Spending money does not change the Terms of Service of the game. You agreed to the ToS when you created your account and any violation of the ToS is punishable.

[uncut robin]

@onyx dagger Thanks It worked . You guys are doing amazing job. Well done. ❤️

[onyx dagger]

You're welcome, @uncut robin!
Enjoy!

[thorn notch]

Dear PUBG team,
Recently I have received a message ‘Your account will be banned for
violating regulations unlocks on 2030-09-29 20-31-20.
Customer support email: [e-mail]’
And then its showing account is disabled but I had not done any violence
against pubg guideline. Please return my PUBG account.

ID -5228543627
Nickname- VRxGODANG

[polar marsh]

@thorn notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear berry]

Dear PUBG team,
Recently I have received a message ‘Your account will be banned for
violating regulations unlocks on 2030-09-29 20-31-20.
Customer support email: [e-mail]’
And then its showing account is disabled but I had not done any violence
against pubg guideline. Please return my PUBG account.

ID -5228543627
Nickname- VRxGODANG
@thorn notch well prolly because you were running cheats lol

[sand path]

Can anyone please help me?,what the hell is this ? Whyyyyyy?????
@night cloak
Your profile pic literally indicates you sell hack. Go cry somewhere else kid. Your 'Superpowers' have failed you.

[onyx dagger]

Well, @clear berry,
Read that Bots message above.

[night cloak]

@sand path nooo

[sand path]

Explain that image.

[waxen basin]

Hi

[clear berry]

Lmao

[night cloak]

@sand path paid push is hack?

[sand path]

Yeah. Superpowers is cheats. Right?

[waxen basin]

I have report in player

[night cloak]

@sand path wowwwww

[sand path]

Bruh. I'm doing this for months.

[clear berry]

No it means his guns will damage more

[clear berry]

Its because of his upgraded skins

I can send screenshots of random career results too lol

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @waxen basin. Additionally you can report them via http://cheater-report.pubgm.cc/.

[clear berry]

Atleast they getting banned now with all this increase in number of fake complaints here lol

[onyx dagger]

[fallen echo]

Can I remove the email link url?

[onyx dagger]

What do you mean?

Did you meant that Can we Unlink our Email from our Game account, @fallen echo?

If it is, You cant, For now.

[fallen echo]

yes I want to remove the email link

[onyx dagger]

If it is, You cant, For now.

[thorn notch]

@clear berry Look at the level and glacier . U actully think i would risk that and for what ?? I am a pmco player for gods sake

[pearl notch]

Hey guys any idea when bonus challenge option back ??? Please reply

[thorn notch]

Does anyone really help in here or are you just gonna declare cheater without recheck

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @drifting jay. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to this channel's pinned messages for further information, @pearl notch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

@thorn notch refer this message: https://discordapp.com/channels/393088095840370689/481200416349224980/762893695019515924

Am I, I dont think so.

[thorn notch]

@clear spindle I saw this mesage every where and it does not help . I do not want a summary of rules I want to investigate my case .

[fallen echo]

@onyx dagger Why?

[clear spindle]

Do the file claim if he believes he haven't cheated, avoid asking about account suspension in here.

[polar marsh]

@thorn notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

@onyx dagger Why?
Don't know. Feel free to contact Customer Service in-game, @fallen echo.

[marsh kraken]

is payload 2.0 out?

[clear spindle]

@marsh kraken No.

It wont, @drifting jay.

[marsh kraken]

are there any confirm dates?

[clear spindle]

Not yet, keep an eye on #news.

[clear berry]

@clear spindle I saw this mesage every where and it does not help . I do not want a summary of rules I want to investigate my case .
@thorn notch lol I mean Almost every hakerrr I came across were using upgraded skins, mostly glacier m4s too but aite Ill take ur word for it

[clear spindle]

lamo

[mortal swift]

matching chinese language for 10 rounds and never find chinese teammates Well play idiot Tencent

[fallen stream]

Is there any devs that can help me?

The automated reply doesnt help me in-game support

[onyx dagger]

State your issue? @fallen stream

[fallen stream]

and the email, they only reply auto message too. About may account issue. I'm chatting with google now, and they said, i need them to contact thru email. But its only auto message

[onyx dagger]

The automated reply doesnt help me in-game support
Try again, This time, Make sure that you have answered the bots questions correctly, @fallen stream.

[fallen stream]

Is it possible to chat with a person?

[onyx dagger]

Yes.
The bot will guide you to one of the staff if you answer its questions correctly.
Like this:

[fallen stream]

Im answering it correctly

[livid pulsar]

Has server freeze been fixed
I saw it at youtube

[fallen stream]

But the bot will stop the chat

[fast badger]

When pubg mobile will come back to India

[livid pulsar]

Has server freeze been fixed
I saw it at youtube
@everyone

[chrome lagoon]

Rip

[fallen stream]

ask your government

[fast badger]

Hmmm..

[fallen stream]

So, back to my issue. I answer the bot correctly. But still end the chat.

[onyx dagger]

Dont know about it, @livid pulsar.
Wait for the official news about this.
And, Some players do say that the Server Freeze issue has been solved.

Only they can help you with account related issues, @fallen stream.
Try again.

[fallen stream]

How bout contacting them thru discord?

[night cloak]

You cannot.

Only they can help you with account related issues, @fallen stream.
Try again. :VE_pepeShrug:

[fallen stream]

Google support team said, only email and in-game support will help me. But if not, they will file a report to the app.

[night cloak]

Account related issues cannot be handled via email for PUBG MOBILE only in game support can handle those cases.

[fallen stream]

Yes. I know. But bot will only reply. And not directly developer

[night cloak]

I don’t think anyone speaks to developers of any large game unless you’re staff, if you answer correctly you’ll get a automated message that answers your query or a human that can help further.

[celest shadow]

The only solution you have is contacting the customer service. You do not have any other option. Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait. Waiting times may be longer than usual due to the COVID-19 crisis, you are therefore required to be patient in this regard, @fallen stream.

[fallen stream]

Ok let me try it again. for 9th time

[fallen stream]

Nope.

Bot ended it

[night cloak]

If you’re following the screenshot provided you should be fine.

[bitter quiver]

Payload 2.0 mission is there for rp players

But where is payload mode ?

[polar marsh]

@bitter hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@bitter quiver, it will be added soon.

[graceful silo]

@bitter quiver Payload 2.0 Is Coming Soon

[night cloak]

@vagrant forum How many classic creates have to be opened in order to get classic consolation reward?

[vagrant forum]

Not sure about that since they haven't mentioned it anywhere. It just says 'several draws'.

[night cloak]

Support anyone?

I need help helloouououuououoou??,?!!?

[onyx cairn]

You may state your issue.

[night cloak]

I did before 4 times and got ignored

Just wanted to make sure if there’s anyone, but either case... I can’t change my Signature in the game

Device: iPhone XS Max
iOS
ID: 5707399004

[dusty crow]

Is using DNS is safe or not?

[night cloak]

I heard it was a bug on iOS, Android users had no problems of that kind

[onyx dagger]

Using DNS is safe, @dusty crow.

[onyx cairn]

It should not contain special characters and/or blacklisted words. @night cloak

[vagrant forum]

@night cloak is it longer than 30 character spaces?

[night cloak]

@night cloak is it longer than 30 character spaces?
@vagrant forum no

It’s Arabic

About 26 characters

[vagrant forum]

The blank spaces are counted as well, are you sure it's 26?

[night cloak]

No blanks

[onyx dagger]

We got an issue about this from one of the players too about not able to change.
Feel free to report this issue in #old.

[night cloak]

I can type two characters now, not gonna work

Oh so it’s a bug, there’s tons of vids in yt that is a bug for iOS

[vagrant forum]

Can you just try to change it to a really short one?

See if that works.

[night cloak]

WTF it just worked

I’m confused help, I typed a whole 20 character sentence

It must be a bug, it didn’t work with me yesterday either

[onyx dagger]

Feel free to report about it in #old. c:

[night cloak]

Nah it worked mb, probably a weird temporary bug

[deft kite]

Guys why can't i login

[vagrant forum]

I'm assuming that some of the Arabic characters actually take more than one character space

[onyx dagger]

Please refer to #faq 4.6 for your issue, @deft kite.

[night cloak]

That doesn’t make any sense, I’ve seen people with longer characters typed and it worked for them

[vagrant forum]

[night cloak]

I just conserved it and typed less but oh well, it worked lol

[vagrant forum]

Have a nice day then.

[night cloak]

U2

[deft kite]

Should i use DNS changer

[onyx dagger]

Try. @deft kite
If none of the solutions in 4.6 of #faq doesnt work, Contact Customer Service.

[deft kite]

Yep not working

[onyx dagger]

Contact Customer Service about this then.

[deft kite]

Ok

[onyx dagger]

Alright.

[idle elbow]

how is this possible, I have never even used it with software even in my account I poured a lot of money, I’m not stupid with a donation account, I’m only playing with software for fair play.

[polar marsh]

@idle elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unborn rampart]

When Indian bonus challenge event release date

[storm flume]

Please refer to this channel's pinned messages for further information, @unborn rampart:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@unborn rampart, no ETA.

Need one more help regarding this

[onyx dagger]

What's the issue? @night cloak

[night cloak]

Is it safe to unlink my fb account? Just to be safe from getting hacked... I have another way to login

[keen mason]

What wrong with the middel east servers

[brave aspen]

What ?

[night cloak]

@night cloak, it is safe.

[keen mason]

It's been about 5 days...i have a higher ping there

[night cloak]

@keen mason Kindly created a detailed report in #old.

So let’s say I’ll get brand new iPhone 11, and don’t have my fb account linked... it’s gonna work if I login from a new device without fb?

I made an acc in tencent to login by email

If you login via gamer Center or connected email.

And password

Don’t rely on the email as that feature is in beta, Best to rely on other linked social media’s.

Like I said I want to be safe, fb got a lot of hacks recently

[fallen stream]

The bot said its connecting to an expert now

[night cloak]

Imagine putting $1000 in a game then it gets hacked, Tencent is like “sorry we can’t help you”

[onyx dagger]

Alright.

[night cloak]

Accounts are hacked because people don’t take care of there Facebook, eg click links they shouldn’t have.

[fallen stream]

How long should it take?

[vagrant forum]

You will be safe with Facebook as long as you have two-factor authentication enabled, @night cloak.

[night cloak]

A professional hacker can still hack account without the need of help of password or links, it happened to my friend

You will be safe with Facebook as long as you have two-factor authentication enabled, @night cloak.
@vagrant forum how do you enable that?

[unborn rampart]

Release date of bonus challenge in india

[vagrant forum]

Go over to Facebook security settings.

[night cloak]

@unborn rampart, no ETA.
@night cloak

[vagrant forum]

You will see an option to enable two-factor authentication. You can watch a tutorial on YouTube for the proper procedure, @night cloak.

[night cloak]

No ETA means (no estimated time of arrival)

[unborn rampart]

@night cloak k

[vagrant forum]

I'd recommend you to use Authy or Google authenticator if you are planning to enable two-factor authentication.

[fallen stream]

Im waiting for almost 15 mins.

[night cloak]

@fallen stream, what issue did you contact them for?

[fallen stream]

Purchase in-game

[night cloak]

Give it 48 hours at least.

You will see an option to enable two-factor authentication. You can watch a tutorial on YouTube for the proper procedure, @night cloak.
@vagrant forum which one is more secured? By sms or authentication apps? Like google authenticator

[fallen stream]

Can i exit it without losing contact?

[vagrant forum]

Authentication apps

[night cloak]

@fallen stream, yes.

i'm waiting for like 10-15 min.

[fallen stream]

no u wait only 4 mins. i can see

[night cloak]

Is it tpp or fpp?

@fallen stream i tryed before.

Tpp.

[vagrant forum]

Just make sure to keep the 2FA back-up codes safe. Upload them to your Google Drive or somewhere safe so that you can access them in-case if you have to reinstall the authentication app again or if you have to switch devices, @night cloak.

[crimson pawn]

hello the mail was hacked, and now there is no access to it, and now how can I change the password from the binding mail if there is no access to the mail itself

[onyx dagger]

Please contact Google Customer Service about this issue, @crimson pawn.

[night cloak]

Rp give 16 times 30 uc 30x16= 480?

[onyx dagger]

What?

[fallen stream]

should i check it everyday?

[night cloak]

6min to start game why??

Weird

Two maps too

[fallen stream]

Rp give 16 times 30 uc 30x16= 480?
@night cloak If first time buying rp. choose only uc and u get 600 uc, good for next season

[onyx dagger]

Matchmaking time increases when you dont have enough players to play in that mode, @night cloak.
Try playing a Different Map.

[fallen stream]

Should i check contact support chat everydy?

[night cloak]

Also try not having more then one map selected it can make wait times longer

@fallen stream, yes.

[polar marsh]

@shrewd cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Also try not having more then one map selected it can make wait times longer
@night cloak wait that’s not how it work tf?!? Two maps more chance increased to find a game either one of them

@fallen stream in rp I saw 16 times 30 uc so 30 x 16 = 480

It is.

[fallen stream]

Me 600, used for next season

[storm flume]

Please refer to this channel's pinned messages for further information, @shrewd cobalt:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

before two days, everything was fine i join the game normal and fast,but now i can't join a game! i tryed all day, selected all maps nothing work.

No other information regarding your question, @shrewd cobalt, if there is it’ll be announced via #news.

[onyx dagger]

There must be an issue with the servers then. @night cloak.
Feel free to Report this in #old.

[lethal notch]

guys can someone help me where i could find and change hotdrop to slow and steady @here

[crimson pawn]

and if you reset the password, the binding mail itself is in the game

[night cloak]

@onyx dagger what should i say?

I saw this 30 uc 16 times in season so 30 x 16=480

@lethal notch>select mode>settings.

[onyx dagger]

Kindly create a detailed report in #old, @night cloak . please provide the following details :

. Numeric User Identification
. Device
. Wi-Fi/Cellular
. Country

[thin halo]

@lethal notch Click on server settings in the change mode settings. You will find the option to change the hotdrop and steady.

[night cloak]

@night cloak, try not having 5 maps selected, it can make wait times even longer.

@night cloak i tryed all nothing work to me

[lethal notch]

i go there now and i didnt ind this option @thin halo @night cloak

[night cloak]

@lethal notch, settings down bottom right.

@night cloak, don’t have all just select one, let it search for one minute then switch to another map.

@night cloak yeah i know

[spring zephyr]

@crimson pawn That's against the ToS, we can't help you with this issue in anyway, contact in-game customer service for further info.

[night cloak]

@spring zephyr in rp I saw 16 times 30 uc so 30 x 16=480 ?

[lethal notch]

@night cloak

[crimson pawn]

@crimson pawn That's against the ToS, we can't help you with this issue in anyway, contact in-game customer service for further info.
@spring zephyr but tell me the address or link

[storm flume]

You can contact the customer service via the game settings, @crimson pawn. Refer to subpoint 5.3 in #faq for further instructions.

[spring zephyr]

@night cloak You might want to count it again

[lethal notch]

@night cloak ?

[night cloak]

Just make sure to keep the 2FA back-up codes safe. Upload them to your Google Drive or somewhere safe so that you can access them in-case if you have to reinstall the authentication app again or if you have to switch devices, @night cloak.
@vagrant forum where are those back up codes?

You will see an option to enable two-factor authentication. You can watch a tutorial on YouTube for the proper procedure, @night cloak.

I did it lmao, I’m asking about the backup codes

😂😂

Watch YouTube -_-

[vagrant forum]

Which app did you use?

[night cloak]

Google authenticator

Two factor is on, I was just asking about those 2FA back up codes, where I can find them?

Cuz I will be buying a phone soon

[vagrant forum]

Check Facebook settings from where you enabled the 2FA, it should have a download backup codes option or something similar to that.

[lethal notch]

@vagrant forum i dont have drop tactics here

[night cloak]

Check Facebook settings from where you enabled the 2FA, it should have a download backup codes option or something similar to that.
@vagrant forum are they also called recovery codes?

[vagrant forum]

I think so

@lethal notch, have you tried doing a routine repair?

[night cloak]

I gives me 10 codes in a row, which one?

[lethal notch]

no @vagrant forum

[vagrant forum]

Try doing a routine repair once, @lethal notch.

[night cloak]

Like a series of 10 row of codes, and there’s an option to get new codes

[lethal notch]

ok

[spring zephyr]

@lethal notch Your device?

[pure raft]

Yo I met one of these guys today in a tdm match. We talked and he sent me request. After our conversation he asked me to join their crew that it’s for CONQUEROR PLAYERS. So I accepted tho but when I got in with what I saw I suspect them but haven’t play with them. Now my enquiry is been in same crew with them incase they are cheaters hope it doesn’t risk my account getting ban or playing the crew match with them ?!

[lethal notch]

@spring zephyr gameloop latest version emulator

[polar marsh]

@lime ledge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@night cloak, I'm not really used to how Facebook works, but I'd say just copy all of them.

[spring zephyr]

@lethal notch That option is not available for Emulator users.

[lethal notch]

whyyyyyy noooo @spring zephyr

[night cloak]

@night cloak, I'm not really used to how Facebook works, but I'd say just copy all of them.
@vagrant forum is there anyway I can upload them in my iCloud? It doesn’t give me that option

[fresh anvil]

Is Ddos problem fixed?

[storm flume]

Please refer to this channel's pinned messages for further information, @fresh anvil:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@fresh anvil, any updates regarding this issue will be announced via, #news.

[fresh anvil]

Oh.. Ok

[solar geode]

Nop it's still running I guess
Encountered it last night 😔😔

[vagrant forum]

I'll try to look into it later, @night cloak. Feel free to remind me in DMs.

[fresh anvil]

Paused my rank push for that

[solar geode]

@spring zephyr
Hello mate Seeming you after long time
How r u 🤓

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

@solar geode ^

[solar geode]

?

[vagrant forum]

@night cloak, try copying them and paste them on a text file. I believe you should be able to upload it to your iCloud.

[night cloak]

@spring zephyr sorry

[polar marsh]

@raven rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@limber silo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@flint atlas:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow garnet]

When is payload 2.0 coming

[graceful silo]

@hollow garnet soon

[night cloak]

@hollow garnet, soon, when it’s available it will be announced via, #news.

@pure raft playing crew matches with any kind of cheater would give you tier reset and ban for 1 week and in worst case your account can get banned for lifetime.

[little steeple]

@night cloak bro how to get content creator role

[storm flume]

Please refer to subpoint 6.1 in #faq for further information, @little steeple. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[shadow crest]

when did bonus challange comeback?

[storm flume]

Please refer to this channel's pinned messages for further information, @shadow crest:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@shadow crest, no date.

[shadow crest]

Soo, i found a group facebook that share cheat, can i report the grup, (the grup language is indonesian)

[night cloak]

@shadow crest, feel free to report them via Facebook, or via in game support.

@night cloak may I ask for the YT channel reporting form? Couldn't find it in pins

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

[night cloak]

Sure.

Thx~

[onyx dagger]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @rocky yew.

[polar marsh]

@rocky yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modest ginkgo]

When is lantern o akm coming in the game

[night cloak]

@modest ginkgo, been no news regarding this.

[radiant palm]

Some weeks back my battle coins were deducted from my account and uc wasn't received due to some server error and still I haven't received my uc. I Contacted your in game support but no help please return and 3 k battle coins or 300 uc id -5166784454

Please check the matter I have contacted your email several times but no help till now

Please help me out in game service is useless

Taichi please help

Yesterday I told u but still no help

[onyx dagger]

Only Customer Service can help you out in this issue, @radiant palm.
And, It will take some time as they are short staffed for now due to COVID-19 Crisis.

[night cloak]

@neat perch, #pubg-mobile.

[neat perch]

Oh ok

[radiant palm]

What should I write in customer support

Please help

[onyx dagger]

Just tell them your issue.
The bot there will guide you.

[radiant palm]

But is closing conversation

[gritty glade]

Please give me a email id for contact pubg mobile support
My friend account banns for 10 year without any reason.
So i want to contact support team

[radiant palm]

Always

😩

[onyx dagger]

Try again, @radiant palm.
This time, Make sure that you are answering the bots questions correctly.
If so, It will guide you to one of the staff.

[radiant palm]

Ok

[onyx dagger]

Emailing them doesn't work, @gritty glade, For account related issues.
The only solution you have is contacting the customer service. You do not have any other option. Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait. Waiting times may be longer than usual due to the COVID-19 crisis, you are therefore required to be patient in this regard.

[gritty glade]

@onyx dagger

Please tell me how i bypass customer bot?
I am tiered

[radiant palm]

Still bot is closing conversation

[gritty glade]

Still bot is closing conversation
@radiant palm
. Yes same issue

Many accounts banns is a false & un judgments.

[onyx dagger]

Again I'm saying,
Try again, @radiant palm and @gritty glade.
This time, Make sure that you are answering the bots questions correctly.
If so, It will guide you to one of the staff.
Only they can help you out with this issue.
Waiting times for their reply may be longer than usual due to the COVID-19 crisis, you are therefore required to be patient in this regard.

[radiant palm]

I want to know under section does bonus challenge glitch come

[onyx dagger]

If you feel your account is wrongfully suspended from the game, @gritty glade,
Feel free to File Claim.

[radiant palm]

Is my problem a purchase issue or a account related

[limpid marsh]

@merry bane report ur query here,in this channel

[gritty glade]

Ok. Thanks.
Even Midas, Mr. Spike, Athena accounts bans due to false reports.

[onyx dagger]

You're welcome.

Is my problem a purchase issue or a account related
Nethier, @radiant palm.

Contact Customer Service.
They'll help you.

[zealous galleon]

Premium create come or not?

[radiant palm]

Please help me😩

Then in which section should I report

[bronze rover]

How to report a hacker i have video evidence too

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @bronze rover. Additionally you can report them via http://cheater-report.pubgm.cc/.

Premium crates are not available for now, @zealous galleon.
They are replaced with Custom crates for now.

[zealous galleon]

Does it back or not?

[onyx dagger]

It is not.
No ETA either.

[zealous galleon]

We have many premium create, what should we do now?

[onyx dagger]

Wait for them to come back then.

[zealous galleon]

It means premium create will back

[onyx dagger]

Soon, Hopefully.

[onyx dagger]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @narrow geyser.

[modest smelt]

@spring zephyr @elfin canopy @celest shadow @storm willow want a answer from you guys that is pubg mobile just sitting and watching the ban in india or doing something related to it they are not even updating us regarding it. There are too much rumors about it so plz make people update about this

[mint scroll]

Guys when my friend is trying to give the elite RP it says friendship duration not met we have been friends on pubg through face book since a while

[modest smelt]

@spring zephyr @elfin canopy @celest shadow @storm willow want a answer from you guys that is pubg mobile just sitting and watching the ban in india or doing something related to it they are not even updating us regarding it. There are too much rumors about it so plz make people update about this
@PUBG MOBILE Nation wants to know about it

[mint scroll]

Like more than a year and we have 41 synergy

[onyx dagger]

You need to be friends in-game, And you should have 20 Synergy points in order to gift something, @mint scroll.

[mint scroll]

You have to friends in-game, And you should have 20 Synergy points in order to gift something, @mint scroll.
@onyx dagger we are ingame friends

[onyx dagger]

And, You have to be friends for more than 24 hours, @mint scroll.

[mint scroll]

And, You have to be friends for more than 24 hours, @mint scroll.
@onyx dagger we have been

[gritty glade]

The report is true?
Many accounts banns at yesterday night?
My 3 friend account banns yesterday.
Taichi?

[onyx dagger]

Try again after some time? @mint scroll

[mint scroll]

But we completed 40 synergy right now

[onyx dagger]

I think you should try again after some time.

[mint scroll]

I think you should try again after some time.
@onyx dagger ok

[onyx dagger]

Alright.

[polar marsh]

@pine mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Dont know about it, @gritty glade.

[gritty glade]

As A Girl, i love this game so much.
But don't know why many unexpected things happens in the game.
Dear Devs, please look into the issue

[onyx dagger]

Feel free to share your Feedback in #old.

[gritty glade]

Done

[onyx dagger]

Alright, And Thanks for the Feedback.

[gritty glade]

👍 ❤️

[onyx dagger]

@modest smelt,
#community-news message

[fallen echo]

Cheater 5239610593

[storm flume]

Hello, @fallen echo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[daring mason]

I hate PP-19 Bizon

it dosent have proper damage 😭-30

[onyx dagger]

Feel free to share your Feedback in #old.

[clear spindle]

Aim on the head

[onyx dagger]

That's a point.

[frigid palm]

How can I find out my game registration date

help

[grand notch]

#questions what is the Release Date of Next Character Vouchers Event

[polar marsh]

@stoic carbon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@cobalt pilot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Dont know, @grand notch.
Keep an eye on #news.

[remote geyser]

I am not able to login

And I have a good internet connection

[onyx dagger]

Please refer to #faq 4.6 for your issue, @remote geyser.

[polar marsh]

@vague cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[remote geyser]

Still the problem is there

[onyx dagger]

Contact Customer Service in-game then. @remote geyser

[remote geyser]

That also done

[onyx dagger]

And did it work?

[remote geyser]

No

[onyx dagger]

Did they reply?

[remote geyser]

No

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Wait for the reply then.

[eager panther]

Will pubg get unban in India

[frigid palm]

How can I find out my game registration date
help

[remote geyser]

Olds

[onyx dagger]

Just a min. @frigid palm

[remote geyser]

Plsss

[eager panther]

@onyx dagger ?

[onyx dagger]

@eager panther ??

[eager panther]

@onyx dagger will pubg get unban in India

[remote geyser]

I swear I did not logouta and how did this problem occur

[onyx dagger]

Dont know.
Wait for the official news.

[eager panther]

@onyx dagger ok

[onyx dagger]

Alright.

[remote geyser]

@onyx dagger plss tell

[frigid palm]

ok

[onyx dagger]

As I told you, Wait for their reply, @remote geyser.

[sharp flint]

احد يتكلم عربي

[storm flume]

Please do not use languages other than English, @sharp flint. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sharp flint]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sharp flint. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

English please.

[sharp flint]

ok

[onyx dagger]

Yes, @sharp flint?
State your issue.

Hey, @frigid palm.
You can know the registration date of your Game account from your FIRST linked account, Which is linked.

[sharp flint]

Playing surfer krjp and now I have no map Vikendi Sanhok

[onyx dagger]

Can you state your issue more briefly, @sharp flint?

[frigid palm]

My first connected account facebook was closed

I opened season 5

[onyx dagger]

That's the only way you can know your account registration date.

[sharp flint]

I cannot enter MapVikendi _

[onyx dagger]

Can you try restarting? @sharp flint

[sharp flint]

yes

[onyx dagger]

Try that then.

[polar marsh]

@placid ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@leaden rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@leaden rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@ember spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp flint]

I cannot enter mapVikandi server krjp FPP

[onyx dagger]

That's what, @sharp flint.
I think you understand Arabic more better?

[sharp flint]

yes i need arabic

[onyx dagger]

Feel free to Direct Message me. @sharp flint
I'll try to help.

[static lichen]

@Taichi <@&481161015728406538> I am not able to login.... Showing...failed to login everytime I try to login and tried every method to login but still problem continues

@onyx dagger

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @static lichen. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[clear spindle]

Do not use the moderator mention for game related issues, @static lichen.

[onyx dagger]

Move to #emulator-support for emulator related issues, Not here, @raw summit.

[silver burrow]

Why doesn't she score the conqueror even though my points are enough?

[static lichen]

Can anybody help me with my issue ?😭 Not able to login

[storm flume]

Please refer to subpoint 3.11 in #faq for further information, @silver burrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[silver burrow]

@onyx dagger help me

[clear spindle]

Replied with a bot message @static lichen

[static lichen]

Bro that login failed issue is still happening with me.....there is no problem in my internet connection

[clear spindle]

Screenshot.

[static lichen]

Wait a sec

[silver burrow]

I don't rank at all. @onyx dagger

[clear spindle]

Refer the bot message which mentored you.

[runic fern]

Hlo please anyone help ma to login my account

[simple epoch]

What is the release date of payload 2.0 ?

[clear spindle]

No ETA.

@runic fern can you explain.

[runic fern]

Yes bro

My account is not login

It is asking for update but my game is already updated

[storm flume]

You can contact the customer service via the game settings, @runic fern. Refer to subpoint 5.3 in #faq for further instructions.

[runic fern]

Who I can do this
Please help ma

[clear spindle]

Contact in game customer service

[runic fern]

Ok

Bro i am not abe to contact with the customer care.

What should I do now

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @runic fern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@zinc plume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, @normal dove, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[normal dove]

No ETA.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @normal dove. Remember to read through #faq before asking questions in the support channels.

[normal dove]

Any info about pubg beta?

[polar marsh]

@native sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thin halo]

Just keep an eye on #news for future update.

@normal dove ^

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[balmy trench]

How do I Report cheaters with proof on discord?

[tired jasper]

any updates on server freeze ??? should i start rank push again???

[polar marsh]

@fallow yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @balmy trench!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@tired jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hexed kettle]

I installed the kr version today for the first time and when I go to login it any of the choices, it shows login failed though I have 4g network and a good speed and after that it shows, please wait for 4m to login
Please help

[stable harbor]

yo how to change avatar on this update its kinda hard + i forgot how to change it

[indigo hemlock]

My account was banned in the application without prior notice and without reason and the best terms and conditions of the game. Please do not be banned from my account. I did not violate your rules. Please review and verify my account because I have not violated any rules.ID:5181719423

[onyx dagger]

We only provide support for PUBG Mobile english global version, @hexed kettle.

[thin halo]

@night cloak What do you mean by that?

[stable harbor]

yo how to change avatar on this update its kinda hard + i forgot how to change it
@stable harbor @onyx dagger

[polar marsh]

@indigo hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hexed kettle]

@onyx dagger so where can I complain?

[onyx dagger]

In their own Discord server? @hexed kettle

[thin halo]

@night cloak What do you mean by that?
Please elaborate more on it.

[hexed kettle]

@onyx dagger can u send me there invite link?

[onyx dagger]

Or, Contact their Customer Service.

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[jagged pawn]

pubg cheaters are growing more than ever . i found sooo many paid pubg hacks stores , each one at least got 50 k subs , that’s mean over 50k hackers each store 🙂💔

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @jagged pawn. Additionally you can report them via http://cheater-report.pubgm.cc/.

[polar marsh]

@timber zenith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Please contact Customer Service in-game about this issue, @timber zenith.

[jagged pawn]

@onyx dagger i’m not reporting each one of them ,i can provide some links to this stores the way they can cheat easly

[onyx dagger]

Stores? Where? @jagged pawn

[jagged pawn]

everywhere

[weak hare]

Please help me

[onyx dagger]

Yes? @weak hare

[jagged pawn]

you can google ( pubg cheto codes. ) or in arabic

متجر ببجي شيتو

[storm flume]

Please do not use languages other than English, @jagged pawn. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jagged pawn]

you gonna find soooo many paid stors

it’s sad cuz i love this game @onyx dagger

[polar marsh]

@hot patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[arctic stump]

@onyx daggerMy events are glitched I guess, coz I haven't played with anyone in my friends list, and I received the awm skin (temporary) and rp mission cards for completing 15 and 18 games

[onyx dagger]

If you find any stores/websites, Please report them to their respective Customer Service about it, @jagged pawn.
They will take action on this, Hopefully.

[jagged pawn]

i wish i can contact one of anti cheat teams

[onyx dagger]

Can you try restarting? @arctic stump

[arctic stump]

I did, but the rewards are still in my account @onyx dagger

[high iron]

when bonus challenge will appear again??

[jagged pawn]

how can i report and talk to someone from customer service @onyx dagger

[onyx dagger]

@high iron,

Actually, you can try DMing an Admin/Moderator about this, @jagged pawn.
They may guide you.

[high iron]

Thank You!

[onyx dagger]

Oh, That's some weird glitch. @arctic stump
Maybe try checking the events after some time.

You're welcome, @high iron!

[halcyon schooner]

I Have Done Everything I Have Filled The Survey Reports I Have Sent The Feedbacks But My Ping Is Still Not Fix And The Delay Is Still There @onyx dagger

[arctic stump]

@onyx dagger yeah, it is weird, I have not played with anyone in friends list for the past 15 days, and, the game gave me the rewards for two bottom tiers, rest are incomplete ( play 10 games- incomplete,
Play 15 and 18 games-complete)

[vernal viper]

When bonus challenge unlock

[storm flume]

Please refer to this channel's pinned messages for further information, @vernal viper:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[lean quarry]

What happens with players who play with a hacker purposely

[spring zephyr]

@lean quarry They will get banned for 7 days with tier reset.

[lean quarry]

I just got killed by those

[storm flume]

Hello, @lean quarry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[onyx dagger]

Feel free to report this glitch in #old, @arctic stump.

Did you even try changing your DNS? @halcyon schooner

[halcyon schooner]

Did you even try changing your DNS? @halcyon schooner
@onyx dagger No Can You Tell Me How Can I Change My DNS

[night cloak]

Yes i can...

[onyx dagger]

Hope that works.
Please refer to the solutions of #faq 4.5, It will guide you on how to download DNS, @halcyon schooner.

[lean quarry]

That last link doesn't work

[timid sleet]

Hello
I downloaded the game and it freezes whenever i try to login

[spring zephyr]

@timid sleet From where did you downloaded the game?

And your device?

[timid sleet]

Galaxy store
Galaxy Note 3@spring zephyr

[halcyon schooner]

Hope that works.
Please refer to the solutions of #faq 4.5, It will guide you on how to download DNS, @halcyon schooner.
@onyx dagger Thanks For The Help Let's Hope My Ping Gets Fix

[spring zephyr]

@timid sleet What's your Android version? 5.0.0?

[timid sleet]

@spring zephyr yes

[onyx dagger]

Yep. And You're welcome, @halcyon schooner.

[spring zephyr]

Your device can't run PUBGM, the minimum requirements is Android 5.1.1

[timid sleet]

@spring zephyr but it worked a few weeks ago

[covert edge]

What happened to the african server plz?

[night cloak]

@marsh sage 8th

[timid sleet]

I Tried the play store version too @spring zephyr

[spring zephyr]

@timid sleet Open playstore and check the requirements. Your device doesn't support PUBGM

[night cloak]

@marsh sage you can click on the question mark and see the event details

[timid sleet]

@spring zephyr i will show you
In a minute

[jaunty canyon]

So I’ve logged in today and it told me to make a new account and I don’t want to lose my old one so what should I do

[onyx dagger]

Contact Customer Service about this issue as only they can help you out in Account Related issues, @jaunty canyon.

Can you try clicking that cross button? May work. @marsh sage

[jaunty canyon]

Do you know where because I looked for ages and there is nothing @onyx dagger

[timid sleet]

@spring zephyr

[onyx dagger]

Well, You can contact Customer Service via In-game settings, @jaunty canyon.

[timid sleet]

It shows install@spring zephyr

[spring zephyr]

As I have already told you, the minimum requirement is Android 5.1.1, just check the description of the app.

[timid sleet]

If not compatible it shows@spring zephyr

[heavy vortex]

Use mobile hotspot. @marsh sage

[onyx dagger]

Look, @timid sleet,
The minimum requirement for the game to Run Properly is Android 5.1.1, As @spring zephyr said. Now, if you are not able to play the game/ freezes at the login page, We cant help that as your device is not capable for the game to run smoothly.

[heavy vortex]

I get error with mobile data.. And it works with mobile hotspot.

[graceful silo]

Hey Taichi! When I Open Ban Pan It's Say "System Are Busy" So What Should I do?

[onyx dagger]

Try again after some time.
That will work. :)

[graceful silo]

@onyx dagger I'm trying from morning(IST) but still it's not working

[heavy vortex]

Maybe something else for Emu.

[graceful silo]

@onyx dagger I Think it's Happening Bcoz I'm From India And Now Pubg Is Banned In India. So Pubg Servers Don't Allow Indian IP Address To BanPan

[onyx dagger]

Yes. Maybe.

[heavy vortex]

Using hotspot works for me in Mobile.

[graceful silo]

@marsh sage Brother Is Pubg Is Banned In Your Region Or Country?

[polar marsh]

@lucid quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[graceful silo]

@marsh sage Ohh Then Something Went wrong.

[timid sleet]

@onyx dagger @spring zephyr Thnx Guys Anyway

[onyx dagger]

You're welcome, @timid sleet.

[heavy vortex]

No browser.. Directly opened from game. @marsh sage

[polar marsh]

@vast rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Maybe it's because a lot of players must be using the banpan at that moment, @graceful silo

[polar marsh]

@versed pine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@fast dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How do you using your browser to collect the mission rewards,please help me @marsh sage

[vital widget]

When will bonus challenge come

[onyx dagger]

@vital widget,

[vital widget]

@marsh sage
I have permanent delete Pubg data from My one gmail now my one id deleted, Now I can link it with my main account??

[onyx dagger]

Please contact Customer Service in-game as only they can help you out in Account related issues, @vital widget.

[polar marsh]

@ionic hornet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vital widget]

@marsh sage now I can open becz google play can close all access

Is link new id working or not??

HOW to link gmail, Link mail option or other

[abstract anvil]

Any day on when the next Premium Crate is coming out?

[warped parcel]

Most probably after custom crates

It was like that last season

[rustic drift]

Why lost my account

[topaz trellis]

violation?

[slender solar]

hello

[lost kindle]

hi

[night cloak]

My account has been accessed through Facebook from an unknown person, and this person has put his private email on my account and I want a way or help from you. Do not cancel the e-mail in pubg and this is id: 580900610

[storm flume]

Hello, @slender solar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@rustic drift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

which is the best vpn want download pubg on emu

[spring zephyr]

Usage of VPN is not recommended.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@spring zephyr downloading using emulator

[spring zephyr]

Use #emulator-support.

[elfin maple]

Hello anybody there

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @elfin maple. Remember to read through #faq before asking questions in the support channels.

[elfin maple]

When bonus challenge will come

[storm flume]

Please refer to this channel's pinned messages for further information, @elfin maple:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[gloomy dagger]

There is any timing for lucky airdrop ?

[slender solar]

I discovered Glitch in the game I can play with cheaters and the game cannot detect that

[spring zephyr]

There is any timing for lucky airdrop ?
@gloomy dagger No, it's random. Just keep playing matches and you might get it.

[gloomy dagger]

Ok

[slender solar]

I discovered Glitch in pubg I can play with cheaters and the game cannot detect that and i don't know what should I do

[spring zephyr]

@slender solar You will get banned for playing with cheaters.

[slender solar]

@spring zephyr The game cannot detect that I have a vulnerability

[spring zephyr]

You think that. You will get banned for playing with cheaters.

[polar marsh]

@slender solar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear berry]

I discovered Glitch in pubg I can play with cheaters and the game cannot detect that and i don't know what should I do
@slender solar if you play more than 2-3 times with cheater, it will ban u too lol temp ban for month

[night cloak]

My account has been accessed through Facebook from an unknown person, and this person has put his private email on my account and I want a way or help from you. Do not cancel the e-mail in pubg and this is id: 580900610

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

The problem has been sent to them, but it has not been solved

[jolly bridge]

For some reason I was in a match a land I was knocked out and then the game said the match has ended and there was 20 people alive and now I try to go in and the game said server didn't respond go back to login page and I did and again and again but still the same thing It doesn't work

[ashen wave]

5223785668
Huawei
Wifi
Pakistan
Account banned without any reason

[polar marsh]

@ashen wave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jolly bridge]

And it not me it's all my friends

We cant go into pubg

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Pubgm mobile please do something about these cheaters theres to many

[vernal viper]

Pls mention the date when u fix ddos attack

@marsh sage server freeze cheater bro

[orchid turtle]

Any mods here?

[odd bane]

Pubg Mobile mic problem Jio sim please help

Please help me

[weary jolt]

stop putting paylaod 2.0 in #news if we dont have a release date

[clear spindle]

Soon.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @orchid turtle. Remember to read through #faq before asking questions in the support channels.

[orchid turtle]

Hello i need someone to dm me so that i can describe the problem regarding my pubg account

[polar marsh]

@bleak gate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

@orchid turtle You may state it here.

[orchid turtle]

I asked in- game customer support and they gave me zero info, who can i talk to privately?

[rare hawk]

What's the solution ???

Pls 🥺

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Minimum requirement level for popularity send ?

Ok

[rare hawk]

@marsh sage How do I report the case to game CS?

I tried they didn’t help

[quiet swan]

t.me/desiesp - he is selleing hack pls report this account on telegram

[short eagle]

@quiet swan report it to the telegram

[grand kestrel]

anyone help me? i got muted?? why??

[quiet swan]

@grand kestrel u mute by admin

[grand kestrel]

no i mean in game -,-

[quiet swan]

@grand kestrel change network

[grand kestrel]

<@&481161015728406538> help? i was chatting with friends and i suddenly get muted? why?

[clear spindle]

smh

[storm flume]

You can contact the customer service via the game settings, @grand kestrel. Refer to subpoint 5.3 in #faq for further instructions.

[grand kestrel]

@marsh sage i didn't say cuss word in global chat or my friends

@clear spindle no never said cuss word ever

[clear spindle]

You can contact the in game customer service for further.

[short eagle]

@grand kestrel dont need to mention the moderator role for this

[storm flume]

You can contact the customer service via the game settings, @thin dome. Refer to subpoint 5.3 in #faq for further instructions.

[grand kestrel]

@normal fulcrum what?

[normal fulcrum]

Nvm, ignore @grand kestrel. And contact customer support as we do not have power to mute or unmute anyone from game chat

[polar marsh]

@frank ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[orchid turtle]

And they say I’m a cheater 💔💔

[teal ruin]

@polar marsh can we get an update about unbam news in INDIA

[orchid turtle]

Bow my account is gone because of a stupid machine

[peak vapor]

Hi, guys, can silver coins and wall posters be removed from the last crate with mythic and legendary things? It is not a premium or a classic crate, we open it for real money!

[spring zephyr]

@peak vapor Feel free to give your feedbacks in #old.

@orchid turtle You got banned?

[orchid turtle]

💔💔 ja

I can’t believe it

[spring zephyr]

[copper stag]

Why is my tdm stopping? When i start the match it shows only me in the game killfeed goes on.

[peak vapor]

@spring zephyr , I got a message from a bot, but I don't have problems with the game.

[spring zephyr]

@copper stag Can you provide a small clip of it happening?

[green ridge]

yes also tdm not start only stuck on starting time show 16sec or 10sec

[polar marsh]

@inland cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[copper stag]

Wait a min

😭

@spring zephyr

[spring zephyr]

Your country?

[copper stag]

India

???

[storm flume]

Hello, @copper stag!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[unborn rampart]

When Playload 2.0

[clear spindle]

Soon.

[unborn rampart]

Indian bonus challenge

[clear spindle]

Refer #news

[storm flume]

Please refer to this channel's pinned messages for further information, @unborn rampart:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[copper stag]

I did all that 😭😭 @spring zephyr

[unborn rampart]

@clear spindle about bonus challenge in india

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to this channel's pinned messages for further information, @unborn rampart:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@wild olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

@unborn rampart, About the Bonus Challenge,

[unborn rampart]

@onyx dagger thanks

[onyx dagger]

You're welcome!

[violet mist]

I have to use vpn because the internet is restricted for a short time in the country. is there any game violation? <@&481161015728406538>

[spring zephyr]

@violet mist Usage of VPN isn't recommended.

[violet mist]

@spring zephyr understood thanks

[polar marsh]

@unborn rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

And Yes, Next time, Please do not use the moderator tag for in-game questions, @violet mist.

[unborn rampart]

@onyx dagger y

[onyx dagger]

? @unborn rampart

[quiet falcon]

I want help. My account has been stolen, activated, and my account has been classified. I want to return it

[polar marsh]

@quiet falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can contact the customer service via the game settings, @quiet falcon. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@orchid turtle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green cloud]

<@&481161015728406538>
Is loging in the game using a vpn violates the terms of use? Or a DNS?

Cause in the country we live in, we can not access facebook without using a vpn, and personally my account is linked on facebook.

[onyx dagger]

VPN is not recommended. @green cloud.
Also, do not mention the moderator role for ingame questions.

[spring zephyr]

@green cloud Usage of VPN is not recommended, also please refrain from mentioning the moderator's role unless there is a moderator required for quick action in the channel. The role is made mentionable for emergency purposes.
Missusing this mention will lead to a stricter moderation actions.

[young hinge]

@green cloud don't use vpn for game but u can use it for Ur Google Chrome 😎

[onyx dagger]

Feel free to start a Conversation in #pubg-mobile.

[green cloud]

@spring zephyr ok, thanks.
Just one last question.

You say its not recommended, thats ok,
But could it cause permanent ban?

[thin fossil]

Mmm

[spring zephyr]

@green cloud Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[green cloud]

Thanks alot,
And sorry for mentioning the role.

[silk echo]

Why hasn't the bonus event started yet in the European Economic Area?

[unborn rampart]

Is it safe for using vpn from Asia to United States for bonus challenge

[clear spindle]

VPN usage is not recommended.

[green cloud]

@unborn rampart it doesn't work
At least not for me

[unborn rampart]

@green cloud my friend done yet

Change country in game

[green cloud]

Your game region must be on US,
But I couldn't get access to bonus challenge

Well it doesn't have all the countries

[silk echo]

What do I do with the bonus cards if the event doesn't work in my region

[unborn rampart]

When Pubgm is unban in india

[storm flume]

Please refer to this channel's pinned messages for further information, @silk echo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[vernal flume]

@green cloud hi, i would like to know what is my total UC spent on pubg mobile. Ingame support is useless. Just have pre entered responses

[unborn rampart]

@silk echo some problem

[onyx dagger]

@green cloud hi, i would like to know what is my total UC spent on pubg mobile. Ingame support is useless. Just have pre entered responses
Feel free to contact Customer Service about this, @vernal flume.

[vernal flume]

@onyx dagger I tried with ingame support. Let me know other method or email for customer service

[onyx dagger]

Try mailing Customer Service at [e-mail] then. @vernal flume

[vernal flume]

Thankyou

[lost cloak]

Hello, I play PUBG MOBILE since few years. Nowadays after recent updates, it takes too much time to load the game assets in Team Death and evoground related game modes. My Device- iPhone 6s, iOS- 13.4.1

[onyx dagger]

You're welcome.

Feel free to share your Feedbacks in #old, @lost cloak.

[oblique vine]

how to buy uc in india, pubg app is not in PlayStore , midasbuy is also not working.Please tell any other ways to buy uc in india?

[lost cloak]

Thank you

[onyx dagger]

Hope you know that the game is banned in india. @oblique vine

You're welcome, @lost cloak.

[oblique vine]

Yes@onyx dagger I am still playing

@onyx dagger any other ways to buy uc?

[lost cloak]

Using VPN is against PUBG’s Terms Of Service

[onyx dagger]

Nope, @oblique vine.
If you try to buy UC from unauthorised apps/sites, Either the scam you, Or, You will lose your UC when you buy again from In-game/MidasBuy.

Unfortunately, we cannot do anything inside discord to help you, @ashen vapor, please refer to #faq subpoint 2.12 for information regarding your ban.

Do not tag Error. @ashen vapor

[oblique vine]

@onyx dagger ok thanks for giving information

[lost cloak]

Livik only need a descent player Asia I am c4
@prisma dagger search in #activities

[prisma dagger]

@lost cloak sry bro thanx for mentioned I did not saw the channel my bad

[onyx dagger]

You're welcome. @oblique vine

[lost cloak]

Pls solve my account
@ashen vapor Bro, calm down. Give enough time to the PUBG team and also describe your issue correctly

[onyx dagger]

Contact Customer Service in-game about this issue, @ashen vapor.
Only they can help you out with account related issues.

Contact Customer Service in-game about this issue, @ashen vapor.
Only they can help you out with account related issues.

[fossil ice]

@ashen vapor the same happen to me,they ban me 1 day than after 1 day than after 10 years and guess what i’m noob player😂 they will do nothing for u mate

[polar marsh]

@lost cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

@ashen vapor the same happen to me,they ban me 1 day than after 1 day than after 10 years and guess what i’m noob player😂 they will do nothing for u mate
Stop misguiding, @fossil ice.
If you think you're wrongfully suspended from the game, Contact Customer Service in-game.
Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait. Waiting times may be longer than usual due to the COVID-19 crisis, you are therefore required to be patient in this regard,

English, @ashen vapor.

The only solution you have is contacting the customer service. You do not have any other option. Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait. Waiting times may be longer than usual due to the COVID-19 crisis, you are therefore required to be patient in this regard, @drifting jay.

Discord staff are not from Tencent.

[polar marsh]

@lyric bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fossil ice]

@onyx dagger i already did and submit ticket and contact them many time and send them photos and everything they can use for proof,even i told them i have bad wifi at home sometimes i switch to 4G for bad ping,man i’m 40 years old from where to cheat 😂

[onyx dagger]

Well, @fossil ice,
Are you sure that you answered the bots questions correctly?

If so, It will guide you to one of the staff.

[toxic mist]

Good morning all, I don't know if you can inform me. But I would like to know when will be released the bonus challenge in Europe ?
I was unable to get a response from PUBG customer service, apart "you need to fix your game" after 3 months. I hope you could give me an answer. Thanks you.

[onyx dagger]

Please refer to this channel's pinned messages for further information, @toxic mist:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[polar marsh]

@solemn smelt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fossil ice]

@onyx dagger well i follow the step and ask them to submit a ticket and tell them everything,been banned for more than 6 month as i think

[finite mountain]

عايز عرب

[storm flume]

Please do not use languages other than English, @finite mountain. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[finite mountain]

I need speck arbic

هاه

[onyx dagger]

Only they can help you out in Account Related issues, @fossil ice.
Feel free to share your Feedback in #old.

Hello, @finite mountain.
Feel free to DM me.
I'll try to help you.

[finite mountain]

Im don't speak English I'm speck Arbic

[onyx dagger]

Yes, I can understand.
Feel free to Direct Message me.
I'll try to help you.

[finite mountain]

Ok

Gfx-tool بيسبب حذر

[storm flume]

Please do not use languages other than English, @finite mountain. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

Feel free to Direct Message me.

Use of unauthorized third-party software or methods, @finite mountain, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[finite mountain]

Does gfx tool cause caution

[storm flume]

Use of unauthorized third-party software or methods, @finite mountain, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[fossil ice]

@onyx dagger nah i’m tired of this write them many times i had enough now,anw thanks 😉

[finite mountain]

Does gfx tool cause caution
@finite mountain @onyx dagger

[storm flume]

Use of unauthorized third-party software or methods, @finite mountain, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[onyx dagger]

Read the bots message. @finite mountain

You're welcome. @fossil ice

[finite mountain]

Ok thx

[onyx dagger]

You're welcome.

[toxic mist]

@onyx dagger I'm sorry, I don't understand which channel I should go to

[storm flume]

Please refer to this channel's pinned messages for further information, @toxic mist:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

Regarding Bonus Challenge, @toxic mist,

[toxic mist]

Thank you very much ☺️👍

[onyx dagger]

You're welcome.

[old terrace]

Can i run pubg game in gameloop on Quadro Fx 4800

[onyx dagger]

Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @old terrace.
You can ask that question/Issue in #emulator-support and not here.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[old terrace]

@onyx dagger send me link of emulator support address

[storm flume]

You can now access #emulator-chat and #emulator-support, @old terrace. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Now, You can state your issue in #emulator-support, @old terrace.

[polar creek]

@onyx dagger my account is been hacked how to get it back

[onyx dagger]

Do you have access to your Game account? @polar creek

[polar creek]

No he hacked my Gmail account

[polar creek]

@onyx dagger no

[karmic basalt]

Wtf is going on ?

[onyx dagger]

Oh,
I think you should contact Customer Service about this issue, @polar creek.
Only they can help you out with account related issues.

[karmic basalt]

When ever i start match it shows me this

[onyx dagger]

Can you try restarting? @karmic basalt

[karmic basalt]

I try

Then also shows me this

[onyx dagger]

Oh.

[polar creek]

@onyx dagger where can i contact them