questions

[wheat moth]

@warm geode what happened

[warm geode]

My account was bend without any reson

[polar marsh]

@warm geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[silk echo]

Bonus bonus competition does not appear for me in a game

[onyx dagger]

About Bonus Challenge, @silk echo,

[silk echo]

@ Taichi Hi ... I don't have the option to change country in the game please help

[warm surge]

I am emulator player from Nepal can i play pubg on the chinese emulator because it is very smooth

[storm flume]

You can now access #emulator-chat and #emulator-support, @warm surge. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Kindly use the #emulator-support channel instead.

[onyx dagger]

Which region you from, @silk echo?

If you're from Europe, Or your account is made in Europe region, You cant.
Accounts made in EEA regions cannot change their region. (Due to their laws.)

[polar marsh]

@opal osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[silk echo]

@ Taichi I am from Asia .... the country is Syria

[onyx dagger]

Umm, Well, @silk echo,
From where is your account created?
In Syria?

[acoustic bloom]

I want to report cheater

[storm flume]

Hello, @acoustic bloom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[silk echo]

Yes account created in syria

[vast owl]

Will gfx user got banned too?

[storm flume]

Use of unauthorized third-party software or methods, @vast owl, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[onyx dagger]

So, are you able to see the option to change your region in game settings? @silk echo

[silk echo]

I don't have the option to change country in the game

[weak hare]

Don't for you

[onyx dagger]

I think you should contact Customer Service about this, @silk echo.

[foggy hill]

pls help me my pubg not matching

[silk echo]

Customer service is unresponsive in game I tried a lot but didn't provide any help

[weak hare]

Fix DDOS attack?

[onyx dagger]

Matchmaking time takes longer when you have less players to play in a Mode, @foggy hill.
Try playing a different map.

Try again, @silk echo.
This time, Make sure that you answer the bots questions correctly.

[weak hare]

Did you understand?

[onyx dagger]

You're already answered about this.

[weak hare]

Please help

[foggy hill]

hi any body know about not matching problem iam living in dubai

[weak hare]

Fix server hack

[serene bear]

@polar marsh Behen will bonus challenge unlock in india..??
We need to redeem our battle coins...😭😭

Pls rly🙏🙏

[onyx dagger]

About Bonus Challenge, @serene bear,

[weak hare]

Ok

[foggy hill]

hi pls help me abot not matching problem

[onyx dagger]

Matchmaking time takes longer when you have less players to play in a Mode, @foggy hill.
Try playing a different map.
Can you please read this?

[serene bear]

Within this season bonus will unlock?? @onyx dagger

[onyx dagger]

No ETA, @serene bear.

[foggy hill]

i tried several time from yestreday not matching

[weak hare]

Don’t forget to turn on closed captioning. If you find the actors speaking too fast, you can always pause, and read what’s on the screen. This too will help you if you’re having trouble with spelling.

[foggy hill]

i got news from my college same issue he also kiving in uae dubai

[onyx dagger]

There was an issue of delay in Matchmaking Yesterday, @foggy hill.
Check again.

[tender zenith]

I cannot play for past three days iam RP player

[weak hare]

Rank push problem

[onyx dagger]

Do not go Off-Topic, @weak hare.

[tender zenith]

Pls help me guys

[silk echo]

Taichi Customer service is not responding in a game that I tried a lot but did not provide any help .. Please help me or give me a second way to solve this problem

[foggy hill]

still same

[onyx dagger]

Contact Customer Service about this issue, @tender zenith.

FPP? @foggy hill

[foggy hill]

no tpp

[tender zenith]

They are not helping for me @onyx dagger

I want my id back

[onyx dagger]

Wait.

[polar marsh]

@high jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tender zenith]

Pls help me guys

[foggy hill]

pls #taichi

[onyx dagger]

It usually takes them time to respond depending upon the number of claims made by different players. Therefore, waiting for their reply is the only thing you can do, @silk echo and @tender zenith.

[alpine hull]

There are tooo much hackers in Asia lobby after India ban . Please fix . We can’t report each and every one

[onyx dagger]

Can you try changing your DNS? @foggy hill

[foggy hill]

i tried 8.8.8.8 and 8844

[weak hare]

What

[onyx dagger]

The Team suspends a lot of cheaters from the game every day, @alpine hull.
All you gotta need is some Patience.
I can understand your Frustration, But that's the only way.

[foggy hill]

i format windows and i downlord pugb again on gameloop

[onyx dagger]

Ohhh.

[foggy hill]

but not yet

[onyx dagger]

Emulator, @foggy hill?

[foggy hill]

yes

[primal aspen]

When will the servers be repaired days ago, and try to enter, not enter

I reside in the United Arab Emirates

[onyx dagger]

Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @foggy hill.
You can ask that question/Issue in #emulator-support and not here.

[foggy hill]

thank u

[onyx dagger]

The Developers are aware of this issue and is working on a Fix, @primal aspen.
For information regarding server freeze hack: #news message

You may try Sanhok or Vikendi if you face frequents DDoS attacks or server freezes in the aforementioned maps to avoid losing your points since your main goal is to push rank.

And, Unfortunately, You wont get your lost points back.
But, You can get by playing matches.
Feel free to share your Feedback in #old, Suggesting to create an Points appeal Page.

thank u
You're welcome. @foggy hill

[primal aspen]

@onyx dagger Is the problem of entering the server from stomping, but my friends enter the game and they are not spoiled by a problem

[onyx dagger]

Well, @primal aspen,
I think they are just lucky.
And, if you're doing a Rank push, I suggest you to play in Sanhok or Vikendi.

[primal aspen]

they do not direct a problem

[oak canopy]

hi, my twitter account and email address which are linked to my pubg mobile account has been hacked. is there somebody who can help me?

[onyx dagger]

Do you have access to your game account, @oak canopy?

[primal aspen]

@onyx dagger What goes into any map

[onyx dagger]

?

[primal aspen]

The problem is not included, nor does the problem map, in all maps

7 m

[glad loom]

May i know whats the problem?

[onyx dagger]

Then try disable matching by language? @primal aspen
And check your internet connection too.

[glad loom]

just report him for griefing You can Make him unable to move, And his merit will decrease @dry condor

[dry condor]

My teammate killed me so I reported him/her but I got no response on it...I got no response in my mail box too..nor his merit was lost

@glad loom no..when I spectate him he was moving and the game continued

[primal aspen]

@onyx dagger Okay thank you. I will try and hope that the problem will be solved

[glad loom]

Lag?

[foggy hill]

emulator support link pls

hi

[storm flume]

You can now access #emulator-chat and #emulator-support, @foggy hill. Revert this at any time by sending .emulator in #481204134859505684.

[sweet merlin]

@primal aspen every day this problem.. im online 2hours today and still cant log 1 game haha..

[polar marsh]

@oblique nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

@onyx dagger Okay thank you. I will try and hope that the problem will be solved
You're welcome! @primal aspen

Checked your internet connection? @sweet merlin

[sweet merlin]

@onyx dagger no bro.. i have 30 ms is not from me.. never bad internet here..

[onyx dagger]

Can you try repairing the game in-game? @sweet merlin

[silk echo]

Customer service is not responding in a game that I tried a lot but did not provide any help .. Please help me or give me a second way to solve this problem

[sweet merlin]

@onyx dagger i have try anything..the problem is months now.

[onyx dagger]

As I told you,
It usually takes them time to respond depending upon the number of claims made by different players. Therefore, waiting for their reply is the only thing you can do, @silk echo.

Feel free to share your Feedback about this in #old, @sweet merlin.
The staff goes through the channel more often.

[fierce sand]

Dear Pubg Team,
Recently I have received a message "Your account will be banned for violating regulations unlocks on 2030-10-02 21:03:13 , Customer support E-mail - [e-mail] "And then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account. ID- PUBG ID 5161070321
Nickname- 『NG』ＳＡＩＦ

[hollow hedge]

@fierce sand #faq 2.12

[polar marsh]

@fierce sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can contact the customer service via the game settings, @oak canopy. Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

You have to say that nothing worked. @silk echo

[silver moth]

Hay pubg any plan for reselling this character face?

[spring zephyr]

@silver moth No information about that, but feel free to put it in #old if you want it back.

[silver moth]

Why?🥺
We want to get this😩

[spring zephyr]

feel free to put it in #old if you want it back.

[errant marten]

When will DDOS get fixed?🤧

[silk echo]

Talking to the robot does not provide solutions. Please help me reach an addict in the help section to be able to solve my problem because the problem is not common and the robot does not have a solution

[young locust]

@spring zephyr

[storm flume]

Please refer to this channel's pinned messages for further information, @errant marten:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@young locust, mhm?

@silk echo, what’s your problem?

[young locust]

Viasy#1234 itne + kya hogya pubg

[onyx dagger]

English please.

[storm flume]

Please do not use languages other than English, @young locust. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[young locust]

@night cloak see this photo and chke may match, kills what problem ?

[night cloak]

Chke?

[silk echo]

I don't have the option to change country in the game Please help

[night cloak]

@silk echo, please provide a screenshot of your basic settings.

[onyx dagger]

May we know what is your issue, @young locust?
Then only we can assist /help you.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[young locust]

@night cloak see this photo

[onyx dagger]

We saw your kills.

[night cloak]

I’ve seen the photo, you’ve lost points.

[storm flume]

You can now access #emulator-chat and #emulator-support, @warped mauve. Revert this at any time by sending .emulator in #481204134859505684.

[young locust]

@night cloak solve this problem

[night cloak]

What’s the problem? 🤦‍♀️

[young locust]

@night cloak see this photograph and tell me why + is different

[night cloak]

Because of your kills and placement are different.

[night cloak]

There’s nothing wrong with the points gained/lost.

@silk echo, in English.

Any info on PUBG MOBILE ba.n in India??

[young locust]

#22-4kills=6+
#12-5kills=6+
sem
may placement?

[spring zephyr]

@silk echo That option is not available for the European region. And your account is European, probably you chose Europe as your region when you made your account
You can't do anything about it.

[night cloak]

There’s nothing wrong, @young locust.

[young locust]

match 2 #12=5 kilss ok to 6+
match 1 #22 = 4 kills you see never different in this point table

[night cloak]

Kills don’t make up your points, your damage, heals, survival time make up your points.

[vagrant lagoon]

What happened to premium crates? can't use my coupons

[opaque laurel]

Where to report cheaters here ?

[young locust]

@night cloak 😫

[night cloak]

@vagrant lagoon. There currently unavailable and will return in the future.

[storm flume]

Hello, @opaque laurel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[young locust]

ok what about DDOS ?@night cloak

[spring zephyr]

@opaque laurel Currently, #cheater-reports is closed. You can use other means of reporting till then 👆

[storm flume]

Please refer to this channel's pinned messages for further information, @young locust:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[spring zephyr]

@silk echo That option is not available for the European region. And your account is European, probably you chose Europe as your region when you made your account
You can't do anything about it.

[young locust]

ok what about DDOS ? how many time fix this ?@night cloak

[upper stag]

I have a problem playing Solo and the game doesn’t let me wait 6 minutes, and my friend is playing a normal solo, but I’m late, you don’t enter me

[night cloak]

Please refer to this channel's pinned messages for further information, @young locust:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[silk echo]

Bonus Challenge does not appear for me

[storm flume]

Please refer to this channel's pinned messages for further information, @silk echo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

Matchmaking time takes longer when you have less players to play in a Mode, @upper stag.
Try playing a different map.

[upper stag]

@onyx dagger I'm playing an Erangel map simulator

[silk echo]

Bonus Challenge does not appear for me

[polar marsh]

@dawn hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@silk echo 👇

[upper stag]

@onyx dagger From tomorrow, the same problem, but there is no problem two days ago

[onyx dagger]

Are you playing FPP? @upper stag

[grim tangle]

@polar marsh Why is the protection of PUBG Mobile the Chinese version strong?

[upper stag]

@onyx dagger Tpp

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[upper stag]

@onyx dagger Third person perspective games

[onyx dagger]

Oh. @upper stag
Well, Try playing a different map.

The main reason is the difference between the amount of users.
Both are equally strong, @grim tangle.

[upper stag]

@onyx dagger You know that I am more a map with my attendance earring players to try and tell you

[onyx dagger]

Ugh, @upper stag,
Matchmaking time takes longer when you have less players to play in a Mode.
The only way to make the timer shoort is to play in a map and mode which most players play.
But due to DDoS attacks, I suggest you to play Sanhok and Vikendi because they face
very less DDoS attacks compared to Erangel.

[meager nebula]

Hey guy this guy is using x ray vision and aim bot

[storm flume]

Hello, @meager nebula!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[meager nebula]

Ok it’s done

[vagrant kayak]

Payload 2.0 trailer plz

[onyx dagger]

Keep an eye on #news for more upcoming information on Payload 2.0, @vagrant kayak.

[storm flume]

Hello, @opaque laurel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@agile glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[golden hornet]

hi need help -_-

[onyx dagger]

Yes?
State your issue.

[golden hornet]

Hi
My account has been baaaaanned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
ID:5234636513
Email: [e-mail]

[jolly ivy]

help me is qumt akhar bitahmil 'iisdar

[golden hornet]

help please

[onyx dagger]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity, @golden hornet.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

English please.
And, I think its showing Login Error, @jolly ivy?

[polar marsh]

@topaz trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jolly ivy]

English please.
And, I think its showing Login Error, @jolly ivy? No, I downloaded PUBG MOBILE without a store, and this is what happened, please help
@onyx dagger

[onyx dagger]

BFF Stands for: Best Friends Forever, @marsh sage.

Alright.

[jolly ivy]

@onyx dagger Please help

[onyx dagger]

Can you try repairing the game? @jolly ivy

[jolly ivy]

Can you try repairing the game? @jolly ivy
@onyx dagger no

[onyx dagger]

Try reinstalling from Appstore if you're using iOS, and from Play Store if you're using Android, @jolly ivy.

[jolly ivy]

Try reinstalling from Appstore if you're using iOS, and from Play Store if you're using Android, @jolly ivy.
@onyx dagger ios

[onyx dagger]

If this doesnt work, I think it's an login error.
Contact Customer Service in-game about this. @jolly ivy

[jolly ivy]

I will delete it and download it

[onyx dagger]

Yes.
Try that.

[golden hornet]

@golden hornet @onyx dagger can i do any thing?

[polar marsh]

@raven dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hardy belfry]

Hello. I had a problem with UC discounting from my account, and I did not purchase through suspicious sites. I only buy through the game or through the midasbuy.

[onyx dagger]

You can File Claim, @golden hornet.

Please contact Customer Service in-game for this issue, @hardy belfry.

[night cloak]

I have money in Google play store I want to buy uc with that money and iam from India plzz help me.....sobdm me......plz...

[remote lagoon]

You can File Claim, @golden hornet.
@onyx dagger what then?

[onyx dagger]

You can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

[hardy belfry]

@onyx dagger I have not been answered.

[polar marsh]

@tawdry needle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I have money in Google play store I want to buy uc with that money and iam from India plzz help me.....so dm me......plz...

[onyx dagger]

You cannot purchase UC for now in India, Hope you know that the Game is banned there, @night cloak.

[remote lagoon]

Why ?

[night cloak]

@onyx dagger plzz I want to buy it is emergency

[onyx dagger]

The game is banned there.
If you try to buy UC from suspicious/unofficial sites, The next time you buy UC from in-game or from MidasBuy, you'll lose it

[night cloak]

@onyx dagger plzz help I have to buy otherwise my younger brother will hang himself😭🥺

@onyx dagger plzzz🥺😭🥺😭😰

[dry condor]

Can I know that when is the BONUS CHALLENGE EVENT coming again in PUBG MOBILE

[onyx dagger]

About Bonus Challenge, @dry condor,

[night cloak]

@onyx dagger help plzzzzzz

[onyx dagger]

Contact Customer Service in-game then. @night cloak

[night cloak]

@onyx dagger plzz

[onyx dagger]

That's what.
Contact in-game Customer Service.

@onyx dagger I have not been answered.
Wait for their reply then. @hardy belfry

[uncut robin]

@onyx dagger

[onyx dagger]

??

[polar marsh]

@uncut robin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why my account bán

Where is reply @polar marsh

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @uncut robin.
Additionally you can report them via http://cheater-report.pubgm.cc/.

[night cloak]

You BOT BOT @polar marsh

[onyx dagger]

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity, @night cloak.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

[night cloak]

Ok ok ok ok ok

[onyx dagger]

Alright.

[night cloak]

Can you tell me how to play pubgm @onyx dagger

[onyx dagger]

Google.

[night cloak]

[polar marsh]

@honest hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

In my Country Google Banned 🚫 . @onyx dagger

[onyx dagger]

That's Sad then.

[night cloak]

[hardy belfry]

@onyx dagger Hello. I had a problem with UC discounting from my account, and I did not purchase through suspicious sites. I only buy through the game or through the midasbuy.

[onyx dagger]

@clear spindle ^

[storm flume]

You can contact the customer service via the game settings, @hardy belfry. Refer to subpoint 5.3 in #faq for further instructions.

[green belfry]

When will payload mode avvaliable

[onyx dagger]

No ETA, @green belfry.
Soon, Hopefully.

[fallen echo]

Hmm...

[night cloak]

When will Premium Crates be back??

[thin halo]

Soon™️

[quick ridge]

Today there r no serve freezes in my match
It's it for PUBG MOBILE taken some steps on it?

[onyx dagger]

Maybe, @quick ridge.
And that's good to hear!

[main moth]

how do you kill the glitched people who dont die to bullets?

[scarlet kraken]

where is the lord of the sea lucky draw?

[main moth]

I thought it was frags but that didnt work lol

[onyx dagger]

Wait for them to be online, @main moth.
That player must be offline.

[next shoal]

Can anyone tell me how to fix pubg login problem

[main moth]

Wait so if you go offline your body cant die??

[scarlet kraken]

no it can

[main moth]

Why cant i kill this guy then .-.

[scarlet kraken]

cuz he's glitched smh

[main moth]

There used to be a method to kill them, im asking if theres anything new smh

[wind dock]

Any app like this @everyone 💀
@wind dock

Any one got sone info on this

[clear spindle]

No @wind dock

[scarlet kraken]

where is the lord of the sea lucky draw? there's only supply crate

[wind dock]

Why the app is goes offline

[clear spindle]

WYM

[wind dock]

Its official by pubgmobile

[scarlet kraken]

where did u get that picture wtf?

[clear spindle]

I don't think so it's an official.

[scarlet kraken]

Check out the Lord of the Sea Lucky Draw today!
Error403
Where is the lucky draw? I can't find it........

[wind dock]

@scarlet kraken on wegame for pubgmobile app n when it arrived it promoted by pubg mobile official but now alot days gone app is offline

[clear spindle]

Is that your gameplay @proud oxide ??

If you couldn't find it means it's over, @marsh sage.

[green belfry]

First time seeing A esp hack video

Hey....servers freeze fixed??

[clear spindle]

I see

[stone drift]

He is was very good wiping that squad with his Glacier M416 🙂

[clear spindle]

@stone drift conversations to #pubg-mobile.

[storm flume]

! 𝐋𝐒 | مراكش#2020 was banned | cheater

[clear spindle]

The same is there in supply crate, @marsh sage I'll check for the other.

Check tomorrow.

[hot storm]

Hello @polar marsh please send me my right now I play game i need this game play please???

[onyx dagger]

Can you please state your issue more briefly, @hot storm?

[hot storm]

@polar marsh I just played a game, it is the luckiest match in the match, in which it has clutch so please i need this gameplay?

[onyx dagger]

You cannot have your match replay in PUBG Mobile, @hot storm.
You should have recorded the match at the beginning.

[next scaffold]

lol @hot storm

[hot storm]

@marsh sage okay soory i will contact to pubg

[ember pebble]

yooo how do u even delete friends in this game nowadays

[sick shale]

@ember pebble

Select them then click "Delete"

[hot storm]

@marsh sage I did not know that I will cluth and my phone has space for this right now

[ember pebble]

@sick shale thx big daddy

[storm flume]

You can now access #emulator-chat and #emulator-support, @errant yacht. Revert this at any time by sending .emulator in #481204134859505684.

[spring zephyr]

@errant yacht Check pinned messages in #emulator-support.

[scarlet kraken]

@clear spindle gone in 12 hours?

sea draw is not there, and Error posted on morning

[errant yacht]

Thank you

[polar marsh]

@timber pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

Posted in the wrong time @marsh sage @scarlet kraken

[scarlet kraken]

ah alright thanks that makes more sense!

[bleak citrus]

@polar marsh I know you are busy now as ddos attack and ban of pubg in india in india everyone wanna know official update from pubg mobile about ban we know your team trying your best but you need give official update also so that we'll wait but we all need to confirm also

[scarlet kraken]

There is update in #news

[onyx dagger]

Let me tell you something, @bleak citrus,

1. @polar marsh is a Bot of this server.
2. Please wait for the official news.

[polar marsh]

@bleak citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[scarlet kraken]

Bruh read the msg from error

[alpine torrent]

Hackers in PUBG PC LITE also

[scarlet kraken]

They said they r working on it

[onyx dagger]

We only give support for PUBG Mobile english Global version.
Move to #pubg-mobile to chat. This is a Support Channel.

[polar marsh]

@errant yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[whole yoke]

Hello I have a problem, I’m on the iPhone 11, I set my Graphics to smooth Extreme, but for some reason my graphics change to HD classic and turns off anti aliasing for no reason? Anyone else having that problem. My phone can handle all graphics, but everyone time I change it to smooth and Extreme and turn on anti aliasing it. After about a day or two it changes it back to HD Extreme classic.

And turns off anti

[onyx dagger]

Can you try changing your settings, and then try restarting the game? @whole yoke

[whole yoke]

Alright hold on

I’ve done that but I mean nothing really worked

Like I said after a day or two it would up my graphics

But when it would change to HD, classic. It would turn off Anti. I came here because just a few minutes ago it happened

[spring void]

@whole yoke does it change back to HD and anti aliasing turned off every time you restart?

[swift crystal]

i am getting too much hackers in my lobby

i play using memu emulator

[subtle mulch]

Payload2.0 release date?

[night cloak]

How to get this black

[onyx dagger]

No ETA. @subtle mulch

I think you could get it from pink raindrops, @night cloak.

[night cloak]

@empty forge @onyx dagger ok

[subtle mulch]

@night cloak play classic matches loot airdrop

[night cloak]

@empty forge every air drop ?

@empty forge ok thanks

[onyx dagger]

For Emulator issue, Move to #emulator-support, @swift crystal.

And about the Cheaters,
Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

[subtle mulch]

Pubg un ban india, any new update?

[onyx dagger]

Dont know, @subtle mulch.
Wait for the official news.

[subtle mulch]

How to become a pubg mobile official beta tester and what to do for it

[onyx dagger]

When new beta version be released, @subtle mulch, It will be posted in #news.
You can test when a new BETA version comes up.

[subtle mulch]

I look at it all, but it doesn't have all the features,

[night cloak]

I am using gameloop but while downloading any map the speed is 0kbps

I have wifi

[shrewd wagon]

Bonus challenge ???? Where is it

[onyx dagger]

Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @night cloak.
You can ask that question/Issue in #emulator-support and not here.

[night cloak]

Done

@marsh sage yes

[torpid quail]

dont tag me anywhere except emulator channels

[orchid lance]

Hi there, Is there a problem with the middle east server? Before 3 days i have 20 ping now my ping is 120?

[dense cobalt]

Hi

Can someone help me

[whole yoke]

@spring void no it just happens random when I launch the game again like after a day

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dense cobalt. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@dense cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring void]

@whole yoke yes, that is what i meant. Seems to be a bug, please see if a resintall helps and mention it in #old

[whole yoke]

Ok

[torpid blaze]

مرحبا

[storm flume]

Please do not use languages other than English, @torpid blaze. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @modest sinew. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[torpid blaze]

تم سرقة موقع تواصل الفيسبوك اريد الغاء حساب الفيسبوك من لعبة ببجي الخاصة بي ارجو المساعدة وشكرا

[storm flume]

Please do not use languages other than English, @torpid blaze. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant forum]

English please, @torpid blaze @modest sinew.

[torpid blaze]

My Facebook account has been stolen and I want to cancel the Facebook account from PUBG Mobile, please help

[storm flume]

You can contact the customer service via the game settings, @torpid blaze. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@formal quail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[halcyon coyote]

I want someone to help me in this game

I am not pro

[onyx dagger]

The tier of the player who was suspended for cheating, will be decreased in the coming season, due to inactivity, @bright scroll.

State your issue, @halcyon coyote.

[halcyon coyote]

My issue is I want players to play with me and help me to grow but there are none in find plauers

[graceful silo]

@halcyon coyote please ask in #activities

[halcyon coyote]

There are none

[onyx dagger]

Feel free to ask in #activities, @halcyon coyote.
Or why not play with Random team members?

[halcyon coyote]

Where is random players?

[onyx dagger]

When you switch on Automatching in-game, your squad will get filled up by another 3 random players, @halcyon coyote.

I hope you know about this.

[halcyon coyote]

Yeah but I want to play with this people and I have to learn

[onyx dagger]

Then try leaving a message in #activities, @halcyon coyote.
Maybe, someone may ping to, asking to join.

[halcyon coyote]

Ok

[onyx dagger]

As I already told you about this earlier, @silk echo, We cant help with this issue.
Accounts made in EEA regions cannot change their region because of their Laws.

Alright then. @halcyon coyote

[silk echo]

Give me a solution to extra bonuses appearing. I want help, please

😩 😩 😩

[onyx dagger]

Extra Bonuses? I didnt get you. @silk echo

[honest bronze]

Battle coin ??

[silk echo]

I want a solution to show up with the Bounce Challenge😔😔😔

[sick shale]

@silk echo What's your region?

[polar marsh]

@unborn sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring anchor]

Why i can't collect my bonus challenge voucher in weekly report? it's not yellow, it's gray and couldn't collect..

[weak hare]

But why

[sick shale]

@daring anchor Can you take a screenshot?

[silk echo]

Asia

[onyx dagger]

? @weak hare

[sick shale]

@silk echo What country?

[silk echo]

Syria

[sick shale]

@silk echo Can you take a screenshot of your basic settings?

[errant marten]

DDOS still not fixed? Man I am so close to conqueror...

[onyx dagger]

Some players do say that the issue is fixed for them, @errant marten.
Still, Dont know.
Wait for the official news.

[daring anchor]

@sick shale

[errant marten]

@onyx dagger but I can't risk my points without official news.

[sick shale]

@silk echo This event isn't available in Europe region. You can't change it too due to EEA laws.

[onyx dagger]

Then, Wait. @errant marten

[sick shale]

@daring anchor It resets every Wednesday.

[silk echo]

@sick shale I have made a mistake in choosing the area I live in. I want to update my database

[onyx dagger]

You still didnt get the device right, @night cloak?
Test it when you get it.

[sick shale]

@silk echo Unfortunately you can't do that, feel free to create a new account

[daring anchor]

@sick shale thank you

[onyx dagger]

Oh.

[night cloak]

Hi I have a iPad Pro 2019 11 inch I swapped to smooth, colourful, 90fps because my ping is 28 in the server I play but I have a small frame fluctuation how can I fix this ? Or is it just how it is ?

[silk echo]

This is not a believer, so the account I have is for Level 65, and I do not want to dispense with it

[vivid relic]

How????? And whyy,

[onyx dagger]

Well, I think you can play Smooth with High on it, if you're focusing on Smoothness, @night cloak.
And, if you're looking for high graphics, Try High graphics, with High, and With Anti-aliasing enabled. (Tho anti-aliasing would drain more charge of your device.)

[vivid relic]

:( why banned my pubg

[onyx dagger]

Oh.

[vivid relic]

Im not even cheating :(

[onyx dagger]

Then try Medium.

[polar marsh]

@vivid relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Oh.

[polar marsh]

@fluid sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi I have a iPad Pro 2019 11 inch I swapped to smooth, colourful, 90fps because my ping is 28 in the server I play but I have a small frame fluctuation how can I fix this ? Or is it just how it is ?

[spring zephyr]

codm goes up to max but in pubgm to only medium
@night cloak Both games are totally different and the requirements are different as well.

[onyx dagger]

I didnt get you. Did you mean that you didnt get complete 90 FPS? @night cloak

[night cloak]

Yes

I have a 28 ping but it is slightly fluctuating

[onyx dagger]

Did you enable Anti-Aliasing?

[night cloak]

Yes I did should I restart the game once I have enabled it

[onyx dagger]

Maybe that's because Smooth is not the Recommended Graphics for you.

[night cloak]

For iPad ?

[onyx dagger]

Try HD, and enable anti-Aliasing, Restart.

[night cloak]

Ok thanks 🙏

[onyx dagger]

You're welcome.

[night cloak]

So HD, colourful and 90fps

[solemn bobcat]

My account got hacked, ive been filed the costumer report but they didn’t help

[onyx dagger]

HD, (Colourful or any it's your choice, Tho I suggest you Movie setting If you're trying to play the game more realistic, And Yes, With Anti-Aliasing enabled, @night cloak.

[drifting roost]

Guys any update on DDoS fix?

[solemn bobcat]

No , they hacked my Facebook first

[onyx dagger]

Please contact Customer Service about this issue, @solemn bobcat.
Only they can help you with account-related issues.

[solemn bobcat]

I did

But they didn’t help

[formal sparrow]

@solemn bobcat my Twitter was hacked and no one helped i lost my account

[onyx dagger]

The Developers are aware of this issue and is working on a Fix, @drifting roost.
For information regarding server freeze hack: #news message

You may try Sanhok or Vikendi if you face frequents DDoS attacks or server freezes in the aforementioned maps to avoid losing your points since your main goal is to push rank.

And, Unfortunately, You wont get your lost points back.
But, You can get by playing matches.
Feel free to share your Feedback in #old, Suggesting to create an Points appeal Page.

[formal sparrow]

@solemn bobcat customer service will never help

[onyx dagger]

Try again, Make sure that you answer the bots questions correctly, @solemn bobcat.
Check this out for reference-

[drifting roost]

@onyx dagger is sanhok and vikendi are prone to this hack

[solemn bobcat]

I did filed the report lost account to Tencent but they keep repeating questions over and over again, even that i filed all the proofs they need

[onyx dagger]

Sanhok and Vikendi experience less DDoS attacks compared to Erangel, @drifting roost.

[solemn bobcat]

Jesus Christ, i did exactly like you post

[onyx dagger]

Check the image above, and try again, @solemn bobcat.
Only they can help you with this.

Oh.

[solemn bobcat]

See

Bot answer again

[sick shale]

@solemn bobcat Please try again and wait for the answer from customer service, it takes time due to large amount of suppoort requests

We can't help with in-game account issues.

[solemn bobcat]

They use it to hack guy

[polar marsh]

@solemn bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@solemn bobcat Avoid using ban word

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring mason]

Why indian user accounts are being banned for no reason ?

[night cloak]

Yaa

You are corect

[daring mason]

reply please

Why indian user accounts are being banned for no reason ???
@daring mason

[spring zephyr]

You got banned? And no one gets banned for no reason.

[polar marsh]

@daring mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@tiny tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[eager wagon]

my pubg account is tempory forzen please help me

[polar marsh]

@eager wagon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat adder]

I can't login please say a way 😭😭😭😭

[onyx dagger]

Please refer to #faq 4.6 about your issue, @flat adder.

[night cloak]

I swer to i swer to god i will delete the game cuz the lag

My device is ipad 7 128gb fully charged and in cold place

And i frame drops

Alot of frame drops in classic all the maps

And my settings smooth and extreme

[onyx dagger]

Omg chill, @night cloak.
Feel free to share your Feedback in #old!

[night cloak]

@onyx dagger i reprot from a month and they tell will fix it and nothin

[onyx dagger]

Probably they will fix it, @night cloak.

[night cloak]

@onyx dagger a month a whole month to fix a bug or whatever

[onyx dagger]

Since you have reported, Thanks for that!
We just got a report from one of the players a few hours ago, saying that they too have this issue, @night cloak.
Now, Maybe, I think Smooth is not the Recommended settings for you.

Can you try HD, With Anti-Aliasing enabled?

[night cloak]

HD

I can’t play on 60 frame with HD @onyx dagger

[onyx dagger]

Yep.

I believe that iPad has 90 FPS option. @night cloak

[night cloak]

@onyx dagger ipad 7 is 60fps only

[onyx dagger]

Oh. Thanks for letting me know btw.
Can you try Balanced? @night cloak

[night cloak]

@onyx dagger ok i will try

[polar marsh]

@long sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Alright then.

[night cloak]

@onyx dagger what is numric user

[onyx dagger]

For?

[night cloak]

@onyx dagger in bug chat

[onyx dagger]

Oh.

Wait, I didnt get you. @night cloak

[thin halo]

@night cloak Numeric user id in PUBG.

[night cloak]

@onyx dagger i reprot the bug in feedback bug and the bot tell me numric user idfiction

Ok thx @thin halo

[onyx dagger]

Yes.
It's your User ID, as Izzy said. @night cloak

[graceful silo]

@night cloak Its Your User Id.

[short lichen]

Can I get my YouTubeTricky account unbanned? I'm very sorry for hacking and it wont happen and also when I tried to hack it didn't work so I don't think I was harming the game since I didn't even get to play a game and it's been seasons i became a good player so at this point idk why you shouldn't unban my account

[onyx dagger]

You got an Punishment for trying to hack, @short lichen.

[night cloak]

I delete the massage 🤦🏻‍♂️

[short lichen]

But I learned from my mistakes

[night cloak]

How to open pubg

@short lichen if u hack u will ban 10years no joke

[onyx dagger]

Please refer to #faq 4.6 about your issue, @night cloak.

[short lichen]

Ik and im trying to get my og account back 😭

I hacked cause I couldn't push duos due to the hackers

[onyx dagger]

You tried to hack, We cant help that.

[night cloak]

@onyx dagger there is no 4.6

[short lichen]

Alright thx for the info

[night cloak]

@short lichen u hack this is ur punishment

@onyx dagger there is sudia person have pubg partner and he full hacker aimbot and esp and no reciol

[onyx dagger]

4.6 is there in #faq, @night cloak.

[empty beacon]

im nearly 10k yt fam from india and im using jio fiber broad band connection sometimes its showing unknown network error

im a live streamer and im using gameloop 7.1 now i got bunned 10 years now, why ? im also using display capture for livestreaming

and i have proof for it as i am recording till and after i got banned i need someone to contact for this as it effects my youtube career

[polar marsh]

@empty beacon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @night cloak. Additionally you can report them via http://cheater-report.pubgm.cc/.

[glass yarrow]

why does japanese and korean server has different stuff from the global virsion?

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

Hello, @clever frigate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[zealous river]

When server freeze will go away

[bronze berry]

How many time to fix server freez problem

[storm flume]

Please refer to this channel's pinned messages for further information, @zealous river:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

Soon, No ETA. @bronze berry

[fallen echo]

The last update
@mighty spire
Done bro 😋

[zealous river]

It’s done now no server freeze or what

[clever frigate]

when server will be fixed from bugs and cheaters will be banned? is there any updates for this 2 topic or pubg team only have new skins and pinky useless updates like cooperation with Blackpink on the list? can anyone from support give estimate dates for bug/cheat updates?

[zealous river]

Server freeze is gone

@polar marsh

[clever frigate]

its not gone i was stack in plane with 900+ pink like 30 min ago

[onyx dagger]

Let me tell you something.
Skins and outfits are designed by an Different Team.

And, about the server freeze, Please be patient. @clever frigate

[zealous river]

@onyx dagger you are from server team

[onyx dagger]

No I am not.

The staff from Discord, (Administartors, Moderators, And Contributors) are not from Tencent.

[zealous river]

@onyx dagger#123 okay

[onyx dagger]

Alright.

[zealous river]

You are from which org @onyx dagger

[clever frigate]

i asked for estimates of bug/cheat updates... 1 week, 1 month, 1 eternity can u talk with that Tencent team and give us some info its impossible to play.

[onyx dagger]

I hope you read this:
#news message

[clever frigate]

i am spamming feedback chat almost daily with different bugs/reports and i didnt get any help for already 2 month or more, not a single one

i did read it, but thats only DDoS attack 5% of current problems that are on server. right now i m asking about other bugs and cheaters not DDoS freez

[bronze berry]

I'm all that played server is freeze

All time

[polar marsh]

@visual grotto:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bronze berry]

@onyx dagger Ok, so how to play or not

[onyx dagger]

You can play in Sanhok or Vikendi if you're doing a Rank push, @bronze berry.

Those maps face less DDoS errors compared to Erangel.

[polar marsh]

@safe rain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

My Id is hacked and My id is linked to hacker Id

Its not unlinking <@&481161015728406538>

[onyx dagger]

Contact Customer Service in-game about this, @night cloak.
And Please Do not mention the Moderator role.

[night cloak]

K

[onyx dagger]

Alright.

[strange sail]

Hello

[onyx dagger]

Hi.
State your issue.

[sick shale]

@night cloak Don't mention moderator role for game issues please

[strange sail]

I dont have any i just wanted to say hello

[onyx dagger]

Alright.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[strange sail]

But there's noone there:(

[sick shale]

Stop going off-topic here please. @strange sail

[strange sail]

K srry

[mortal shard]

Can I talk to the customer support on my friend's behalf or it is must that my friend has to contact the customer support for account access recovery? @sick shale

[polar marsh]

@hybrid hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bronze berry]

@onyx dagger sanhok take very long time to matchmaking
Vikendi i play one time and face same problem

[sick shale]

@mortal shard He must contact them since he's owner of the account, and can ask you for help why not.

[night cloak]

Guys guidance on how to get acc back hacker has linked it

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[graceful silo]

@night cloak please contact Ingame customer service centre and follow this steps

[sick shale]

If you have access to your account from another social media account then you can contact customer service to deactivate/unlink the hacked one. @night cloak

[mortal shard]

@sick shale nah he just called me and saying if I could contact the customer support for his account access recovery problem on his behalf he will provide all needed information. So can I??

[sick shale]

As I said, owner of the account should do that and can ask you for help

[mortal shard]

Okay thanks for your time.

[ancient oak]

why doesn't Pubg Mobile put our flag? (GIPSY) ☹️☹️

[onyx dagger]

Feel free to share your Feedback in #old to add it, @ancient oak.

[ancient oak]

Ups 😬 Soryy

[onyx dagger]

If you want, Feel free to.
No problem!

[night cloak]

Tencent customer care email id???

[polar marsh]

@glass ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[short eagle]

[e-mail]

[daring mason]

@onyx dagger

[onyx dagger]

Yes?

[hazy juniper]

I lost 50 minus in server freeze will i get that points back
Bcz some said we will get those points back

[onyx dagger]

Unfortunately, You wont get your lost points back, @hazy juniper.
But, You can get by playing matches.
Feel free to share your Feedback in #old, Suggesting to create an Points appeal Page.

[hazy juniper]

I only needed 50 points for conq. Now i have to make 100 points i am so sad.....

[onyx dagger]

You can play in Sanhok or Vikendi if you're doing a Rank push as they experience less DDoS attacks compared to Erangel, @hazy juniper.

[hazy juniper]

I thought of giving up a lot of time 😥.. buy i will try for 2 days more..

[onyx dagger]

[wary cairn]

is ths fine

[storm flume]

You can now access #emulator-chat and #emulator-support, @wary cairn. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Not here, @wary cairn.
In #emulator-support

[orchid lance]

Is there an issue with middle east server?

3 days in row im getting 120 ping usually its 20!!

[fallen echo]

is there a way to release the email link?

[polar marsh]

@restive tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Kindly contact the in-game customer service if you wish to unlink your e-mail, @fallen echo. The process may take some time. Remember to provide the support agent with all the necessary details.

[brittle moat]

auto fire problem too much today

[fallen echo]

@empty forge how do we know if it's still in beta?

[spring zephyr]

@brittle moat Explain your issue in detail.

[brittle moat]

@spring zephyr either the firing wont stop or it wont fire untill fire button pressed repeatedly specially in tdm

[spring zephyr]

Can you share a clip of it happening?

[tepid spruce]

Hi there

[frozen nymph]

Hi, I was scammed by someone to had my twitter account. He secure the twitter with his phone number, and hence i couldn't reset the password. Please help me. I just want my pubg back. I have been playing nearly two years. I have game purchases record to proof that the account is mine..

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @frozen nymph. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

We are unable to provide assistance if you do not ask a question or state a problem, @tepid spruce. Remember to read through #faq before asking questions in the support channels.

[lost kindle]

mic bug

[tepid spruce]

My account stolen

[fallen echo]

@frozen nymphcan you still access your pubg account?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @tepid spruce. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[frozen nymph]

@fallen echo I cant

[tepid spruce]

Can any one give me support

[spring zephyr]

@tepid spruce I think you have been already answered. https://discordapp.com/channels/393088095840370689/481200416349224980/762686718033133578

[cunning ruin]

Uh viasy said he could help me with the bio thing

[tepid spruce]

How can I get my account back when someone damage my facebook and but two way factor on twitter and now I can not log in to my pubg account ?

[cunning ruin]

I wanna put my bio as, Mess with me and get crossed later, the futures in my eyes

I had it as my bio before and it didn't restrict me from putting it

@empty forge ive had longer ones

New update won't even let me put 15 words haha

[polar marsh]

@real moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tepid spruce]

If the account of facebook blocked
I still can ask pubg to relate the account directly to my E-mail

I will approve it is mine by any thing

[frozen schooner]

@celest shadow is there any way to stop receiving video crates???

[tepid spruce]

Can anyone specialist contact with me

[celest shadow]

You should contact our customer service for further assistance in this regard, @tepid spruce, and the customer service of your social media in question.

Could you be more elaborate and provide a screenshot of your inquiry, @frozen schooner?

[tepid spruce]

Can you mention anyone from customer service please .? @celest shadow

[celest shadow]

We are not affliated with Tencent Games' customer service here, @tepid spruce. We do not provide support for account related issues, please refer to subpoint 5.3 in the #faq channel on how you can reach out to a support agent via the game settings.

[tepid spruce]

I do but there is now response .. I am a customer and I need someone to contact me not by bot @celest shadow

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @tepid spruce. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[subtle mulch]

What about pubg mobile kr version

[frozen nymph]

Hi. I was scammed by someone to had my twitter account. He secure the twitter with his phone number, and hence i couldn't reset the password. Please help me. I just want my pubg back. I have been playing nearly two years. I have game purchases record to proof that the account is mine.

[storm flume]

You can contact the customer service via the game settings, @frozen nymph. Refer to subpoint 5.3 in #faq for further instructions.

[prisma dagger]

Any bonous challange news?

[ionic mauve]

I was linked my pubg by my email but now I cannot login by my email cuz I forgot my email address

[storm flume]

Please refer to this channel's pinned messages for further information, @prisma dagger:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[prisma dagger]

But why I got bonous tickits??

[ionic mauve]

Any one can he help me

[polar marsh]

@glossy plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic mauve]

@polar marsh

[silver kelp]

What ia the proplem

[celest shadow]

Please find an e-mail with this title in all the e-mails in your device, @ionic mauve.

I am unable to understand the notice, @silver kelp. Can you translate it or send a screenshot of the same in English?

[ionic mauve]

I can’t find cuz I changed my phone and forgot email address

[silver kelp]

@celest shadow
Ok 5 min

[celest shadow]

Can you log into your account via Twitter instead, @ionic mauve?

[ionic mauve]

Yes I can

[celest shadow]

Feel free to contact the in-game customer service. Let them know that you want to unlink your e-mail, @ionic mauve. Once that has been unlinked, you should be able to link a new e-mail.

[silver kelp]

@celest shadow

[ionic mauve]

I was talked with hem then say we cannot unlink ur email address now

[silver kelp]

And i installed last version

[storm flume]

You can contact the customer service via the game settings, @silver kelp. Refer to subpoint 5.3 in #faq for further instructions.

[silver kelp]

Help

[celest shadow]

Can you provide a screenshot of the conversation, @ionic mauve?

[celest shadow]

Please contact the in-game customer service for further assistance, @silver kelp. Let them know of your issue. Please do not share your personal or sensitive details such as e-mails or passwords to third-parties. Alternatively, you may wait for a new update to the game.

[ionic mauve]

@celest shadow

[silver kelp]

@celest shadow

Please contact the in-game coustomer
How?

[celest shadow]

Kindly refer to the subpoint 5.3 in the #faq channel, @silver kelp.

I am unable to understand that @ionic mauve.

[silver kelp]

@celest shadow
When i talk rebot send me not coustomer

[ionic mauve]

@celest shadow they are say u can’t unlink ur email address or phone number now

[timber agate]

I need some help

[celest shadow]

Be patient till a support agent reaches out to your support ticket, @silver kelp. The bot response is the first step to customer service. If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder.

[timber agate]

When i try to change my name to ( Demon๛Joe ) it says that my name is invaild or got invaild characters while i have alot of friends with this symbol ๛

[night cloak]

Is there a supervisor here?

[celest shadow]

In that case, please try to use your Twitter to log in for now, @ionic mauve.

[onyx dagger]

What's the issue?

[timber agate]

Can you guys please help me ?

[celest shadow]

When did they change their player name, @timber agate? Was it before update 1.0.0 or after?

[timber agate]

Idk

[celest shadow]

How may I be of assistance, @night cloak?

[graceful epoch]

Cant link an unliked facebook account

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic mauve]

I will

[celest shadow]

@timber agate, some symbols might not be supported to be used in the new update as your player name.

[storm flume]

You can contact the customer service via the game settings, @graceful epoch. Refer to subpoint 5.3 in #faq for further instructions.

[stone drift]

Hey guys, can you help me please. I’ve been waiting for a long time for this and I didn’t receive any feedback yet . This is my 7th time sending a request without any reply.

[onyx dagger]

You'll have to wait, @stone drift.
If you're selected, they'll send you a Feedback.

[stone drift]

Is there any specific requirements to become a reviewer?

[wheat moth]

I made a mistake I linked my pubg account to a Gmail and I forgotten the password and I don't have recovery for that🥺.how can I get my account back any way ?

[stoic burrow]

Try to reset the password.

[onyx dagger]

Get back your Gmail account, @wheat moth.

[polar marsh]

@winter flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, @winter flint, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[wheat moth]

I tru@onyx dagger I tried and it doesn't have any recovery for the Gmail.and and I tried to get the Gmail back and it will take time. And may be I won't get the gamil back is there any way to get my pubg account back !!

[onyx dagger]

You will have to contact Customer Service in-game, @wheat moth.

[wheat moth]

I can't login 🥺🥺🥺@onyx dagger

Should I try in another in game id @onyx dagger

[gloomy tartan]

HP oh

[onyx dagger]

You can contact Customer Service in-game, via the login page, @wheat moth.
You can do that, Or, try to get your Google account back.

Do not misguide.

[sick shale]

@sweet stirrup Don't encourage players to use VPN, it's not recommended

[onyx dagger]

What's the issue, @gloomy tartan?

[sweet stirrup]

@sick shale Just For Login Not For In Game Bro

[sick shale]

Does not matter.

[storm flume]

Hello, @gloomy tartan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sweet stirrup]

@sick shale lol u know how Much issue does a Pubg Player Facing Currently Specially Jio Users Voice Glitches Frame Drops Login Problem Desync issue Game Developers Said 76% Lag will be Fixed I Don't See even 7% Lag Fixed 😡😡

You Guys Have No Replies On These things 😂😂

[sick shale]

@sweet stirrup You can provide your feedback in #old

[sweet stirrup]

@sick shale Nothing Will Happen 😂😂

@sick shale How Can I Get Content Creator Role I Applied from #faq Now What to do?

[mortal swift]

Any way to set the game to japanese language?

[sick shale]

Wait for a response @sweet stirrup

[sweet stirrup]

@sick shale Already Waiting for 1 Month

[celest shadow]

You will be contacted if you are selected, @sweet stirrup.

[sick shale]

@mortal swift Different language of voice packs can be obtained from events

[topaz trellis]

Your device probably cant handle the game.

[sweet stirrup]

@topaz trellis Everyone Can't buy iPhone 11

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[sweet stirrup]

@storm flume nuB

[topaz trellis]

there are way cheaper phones i dont even have the iphone 11

[mortal swift]

@mortal swift Different language of voice packs can be obtained from events
@sick shale i want to set my game to japanese language not voice pack

[sick shale]

@mortal swift Ops sorry misunderstood you, Go to settings > Language and slecet the language you want

[mortal swift]

There is no Japanese

[devout token]

Just wanted to know any updates on ddos?

[daring mason]

@onyx dagger

[molten hearth]

Hi

[sick shale]

@devout token It will be posted in #news if there's an update.

[devout token]

Thanks for you're reply@sick shale

[onyx dagger]

Yes, @molten hearth?

[sick shale]

@mortal swift I think because Japan has their own version, however you can drop your feedback in #old

[devout token]

Just asking how did you guys become the moderators?😅

[onyx dagger]

Refer to #faq 6.2 ||And I'm not a Moderator.||

[wide anchor]

Is it safe to download PUBG MOBILE from TapTap, i am from India @sick shale

[onyx dagger]

I suggest you to wait for the unban, @wide anchor.

[sick shale]

@wide anchor Only from the offical website and Play store/App store

Any other source isn't recommended

[wide anchor]

Thank You bro! I have one more doubt, the official APK is of 700mb+ and after installing it downloads some 400-500mb files. What if i will clear data of PUBG MOBILE? Will it again download the 400-500mb files?

[onyx dagger]

Those 400-500mb files is the Game Files that the game needs to run properly, @wide anchor.

[wide anchor]

If i clear all data from settings, will it be downloaded again?

[onyx dagger]

Yes.
Or the game cant work properly.

[wide anchor]

Thank You so much @onyx dagger 😊

[onyx dagger]

You're welcome, @wide anchor.

[inland jolt]

Hi guys I have a link for hacking download .. so can any body stop the link because this very disrespectful of the pubg mobile player's

I want a modarator of this game

@lime juniper can i sent the link to you

I hate hack

[cunning ruin]

@onyx dagger @onyx dagger help me out regarding 7.1

[onyx dagger]

GameLoop? @cunning ruin

[cunning ruin]

Gameloop 7.1

[polar marsh]

@crystal steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cunning ruin]

It frozee my account cuz I didn't have the latest version

[inland jolt]

No answer

[onyx dagger]

Move to #emulator-support, @cunning ruin.

[cunning ruin]

Okay

[sage geyser]

Hello any PUBg Admin or Moderator here to help.?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sage geyser. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@sage geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@vale galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Any adm on pubg mobile here?

adm?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[maiden pecan]

Guys when im playing enemies wont show up on the screen, all the game modes are the same. No enemies at all! Any help?

[shadow shore]

I want to unlink my Facebook app from PUBGM account how?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @shadow shore. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@maiden pecan, do you have a short video clip?

[sage pine]

welcome
We appreciate your work to maintain a fair environment and protect users
But this is my personal account. I lost access to it. I hope that it is deactivated because it is linked to a PUBG Mobile account. It cost me more than $ 1000, and my account is not linked to anther email account/my account Facebook locked i have user and password plz help me to linked my account in pubg to anther email

anybody in supporter help me plz

[onyx dagger]

Contact Customer Service in-game about this issue, @sage pine.
Only they can help you with account related issues.

[sage pine]

I contacted them, but there was no help, and Facebook asked him to activate the account. If for a few minutes, you would not be able to access my account and link it to another email, they did not help

[onyx dagger]

I actually didnt get you.
I think you're trying to say that your Game account possibly got Hacked? @sage pine

[sage pine]

No
The facebook account with me
I have the email address and password
But it is disabled by Facebook
I don't want Facebook
I only want my pubg account linked to it
I want to link it to my Gmail account or any other email address so I can not retrieve my pubg mobail account

[onyx dagger]

Do you have access to your Game account? @sage pine

[tired snow]

Hey can someone help me ?

[polar marsh]

@tired snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@slate torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sage pine]

@onyx dagger
Yes
But my Gmail account is linked to Facebook, which is linked to PUBG Mobile
Facebook is down
My Gmail account is also available for me ..
And my Gmail account that was previously linked to my account before it was disconnected is also with me

[floral moon]

i am reported for unlink hacker's twitter account on 14 september, today i sow twitter is removed but after 1 hour i sow twitter is not unlinked...why??

[onyx dagger]

You can unlink your Facebook Account, @sage pine.
Tho unlinking takes 7 days.
And, You can link your Gmail to your account too.

The screenshot above doenst show that Twitter is still linked to your Game account, @floral moon.

[floral moon]

@onyx dagger i have another one wait

[onyx dagger]

Sure.

[sage pine]

@onyx dagger I cannot log into my PUBG Mobile account at all
Because my account in PUBG Mobile is linked to Facebook only
I also have the associated Gmail on Facebook, which has disabled it
Gmail and I canceled its link previously

[onyx dagger]

Which means you dont have access to your Game account.

[sage pine]

yup

[onyx dagger]

You said that you had access before.
Anyways,
Contact Customer Service in-game about this issue.

Only they can help you with account related issues.

[sage pine]

Because Facebook disables my account linked to my pubg mobile account
And refuses to activate it at all
I don't care about Facebook
I only want my account in the game

[onyx dagger]

Yes that's what.
You have contact Customer Service.
Then tell them this issue.

You can contact them via Login page of the Game.

[sage pine]

I contacted them and they told me that I should go to Facebook support
But Facebook support did not accept my help

[onyx dagger]

If they are not ready to help you, Then we cant help.

[sage pine]

I am ready to introduce you to you, password, and previous Gmail linked to my account

[floral moon]

@onyx dagger

[polar marsh]

@lucid valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

I think that Hacker logged in with that Twitter account again, @floral moon.
Is it your Twitter account?

[sage pine]

I have paid more than $ 2000 on my PUBG Mobile account
I will lose it because of Facebook without your help

[storm flume]

You can contact the customer service via the game settings, @sage pine. Refer to subpoint 5.3 in #faq for further instructions.

[floral moon]

@onyx dagger no...but after unlink how can hacker logged in??? and i reported in CS for unlink twitter,CS replyed me twitter will be removed in 30days

[sick shale]

Don't share your personal information or email details here @sage pine

[onyx dagger]

And did you wait for 30 days to get it unlinked? @floral moon

[floral moon]

@onyx dagger i reported on 14 september, today 22DAYS completed

[polar marsh]

@graceful minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Yes.

That's the issue.

[night cloak]

I accidentally transferred my money from my Visa card, please help

[sage pine]

Yasmine yasou#9822 connect with me
is supporter ?? or hack?
i dont shere my user and pw any way dont worry

[onyx dagger]

It needs to be exact 30 days, for an Social Media app, to get unlinked from your Game account, @floral moon.
I suggest you to contact Customer Service about this.

Can you please state your issue more briefly, @night cloak?

[floral moon]

@onyx dagger exact 30days??🤣

[onyx dagger]

Yes. @floral moon
As they told you.

[floral moon]

@onyx dagger okkkkkkkkk

[onyx dagger]

Alright.

[sage pine]

@onyx dagger My PUBG Mobile account is only linked to my Facebook account
And Facebook completely disabled it and refuses to activate it
I no longer have access to my PUBG Mobile account

[floral moon]

@onyx dagger i am waiting for 13 OCT..😅

[onyx dagger]

You can contact the customer service via the game settings, @sage pine. Refer to subpoint 5.3 in #faq for further instructions.

[sage pine]

ok

[onyx dagger]

Alright then. @floral moon

Alright. @sage pine

[night cloak]

Dear Pubg Mobile
i send uc to wrong pubg account and i connected with this account and the wrong account is not use any uc and he told me ''you can send e-mail to Pubg mobile and they can refund your money''
so can you please check my visa number and Refund my mony back cuz, i sent 100 Doller to "wrong account"

[onyx dagger]

I think you should send a Mail to [e-mail] about this issue, @night cloak.

[lucid valley]

i need pubgm emulator support role...

[minor delta]

marzi vali gal ay

Hi, I’m writing to complain about an issue. I received a 10 year suspension on my account. I’ve been playing fair for more than 2 years now. Yesterday, I reinstalled my windows and used the previously downloaded Gameloop 7.1 Beta setup. I believe that the reason behind this ban was using the previous version instead of downloading a fresh copy of the setup as stated. I really need to talk with someone who could assist me in getting my account unbanned.
Account ID: 5117812569
In-Game Name: AG Ghumman
Thank you so much for your time. Awaiting your response.

[onyx dagger]

Type .emulator in #481204134859505684 to get access to #emulator-chat and #emulator-support, @lucid valley.

[minor delta]

meharbani jani taichi

i have m4 glacier can i upgarde it for feee?

free

[polar marsh]

@minor delta:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[livid pulsar]

Has server freeze been fixed?
I just saw on youtube

Has server freeze been fixed?
I just saw on youtube

[onyx dagger]

meharbani jani taichi
English. @minor delta

[orchid turtle]

hello any admins ?

[onyx dagger]

Dont really know about it, @livid pulsar.
The Developers are aware of this issue and is working on a Fix.
For information regarding server freeze hack: #news message

You may try Sanhok or Vikendi if you face frequents DDoS attacks or server freezes in the aforementioned maps to avoid losing your points since your main goal is to push rank.

[sick shale]

@orchid turtle Unfortunately no, don't repeat questions regarding banned accounts.

Only in-game support can help you (Customer service)

[orchid turtle]

hmmmmm where else can i try

[storm flume]

You can contact the customer service via the game settings, @orchid turtle. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@drowsy cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steel wing]

Hello

[onyx dagger]

Hi.
State your issue.

[chrome trout]

I am not able to login into my account please help

[onyx dagger]

Refer to #faq 4.6 about this issue, @chrome trout.

[chrome trout]

Please

[frozen schooner]

i recalled a player and i played a match with her and still not counted and i did not got any recall reward! @celest shadow

[steel wing]

In South America duo fpp I got into #100000 within 50 games with a kd of 4 same in Europe Duo Fpp
But in Europe with Duo Tpp I have made 150 games with a KD of 6 and cannot get into #100000
Still at top 14%

[celest shadow]

What is her player level, @frozen schooner?

[stone drift]

@onyx dagger

Thank you for the hard work 💐 🙏🏻

[frozen schooner]

What is her player level, @frozen schooner?
@celest shadow 60+

[onyx dagger]

@stone drift

[celest shadow]

That's because there are more players playing in said mode and perspective, @steel wing.

[onyx dagger]

Anyways, You're welcome.

[steel wing]

Said Mode?

[onyx dagger]

Said mode = Mode in which you played.

[spare bison]

Congratulations at Pubg you've done a tremendous excellent job on removing hackers thank you very much for everything!

[onyx dagger]

Feel free to share your valuable Feedback in #old, @spare bison.

[spare bison]

👍 💯

[celest shadow]

Thank you for the valuable feedback, @spare bison.

Hang on a moment, @frozen schooner.

[steel wing]

@spare bison I stand with you
I haven't met any hacker in this Season yet 🤤

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[onyx dagger]

Feel free to share your valuable Feedback in #old, @steel wing.

[polar marsh]

@silk ice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

@frozen schooner, please refer to this.

[night cloak]

Ohh that why I can't do that event

Ok

[scenic grove]

When we report someone for griefing abusing and we get a email saying his merit has been deducted so how many points will decrese

[timber bridge]

my twitter account has been hacked and i was this account for playing pubg , and the hacker linked the account with his play games account so can you help me please?

[polar marsh]

@coral sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

I think they will lose 10 merit points per report, And, if you report them as greiving, They will be frozen for the rest of the match, i.e, They cant move/shoot, @scenic grove.

[scenic grove]

Okay but that didnt happend and they even won the match also griefed me but the grenade / bullet i died to was from only won players and is there any way the other teammates merit can also be deducted @onyx dagger

[onyx dagger]

Please contact Customer Service about your issue, @timber bridge.
Only they can help you about account related issues.

[sick shale]

@round venture Contact customer service for this issue please.

[steel wing]

@onyx dagger one-day random teammates killed me and I didnt get option to freeze them
I reported as griefing but didnt get frozen

[onyx dagger]

Then just report them in-game, with reason, @steel wing.

[timber bridge]

@onyx dagger how can i contact with customer service

[onyx dagger]

You can contact Customer Service via in-game settings, Or from the login page, @timber bridge.

[storm flume]

You can contact the customer service via the game settings, @timber bridge. Refer to subpoint 5.3 in #faq for further instructions.

[scenic grove]

Same for me Spgbot they even won the match and my other teammated also grified me but i didnt recived a mail saying there merit were deducted is there any way the other teammates merit can also be deducted i got no prooft sadly

[onyx dagger]

Feel free to report about this in #old, @scenic grove.

[vale moat]

Pls help how to hide my connection like buddy and bromance pls help anyone

[onyx dagger]

Just a min, @vale moat.

[vale moat]

ok

[frozen schooner]

@frozen schooner, please refer to this.
@celest shadow it met all the requirements but still not counted

[night cloak]

they is no arena map in google drive download

[sharp gate]

When we will get bonus challenge

[civic steppe]

Hello, I need help. I am logged into my account from another device and I want to log out from all devices.

[sick shale]

@vale moat Go to basic info in your profile and click on Edit > Connections and disallow others to see connections

[vale moat]

Thank you bro

[storm flume]

You can contact the customer service via the game settings, @civic steppe. Refer to subpoint 5.3 in #faq for further instructions.

[sick shale]

@sharp gate Bonus challenge is available in specific regions only.

It's not global

[thin plinth]

Cheater in Conqueror helping others to reach Conqueror using cheats. Report him

[steep crown]

@sick shale Hey Any News Regarding PUBGM Unban in India

[civic steppe]

Hello, I need help. I am logged into my account from another device and I want to log out from all devices.

[storm flume]

Hello, @thin plinth!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sick shale]

@civic steppe Contact customer service, we can't help with this issue
Stop repeating the same questions please

[steep crown]

@sick shale Any News regarding PUBG UNBAN IN INDIA

[topaz trellis]

no

they will probably be making their own server since its owned by a chinese company @steep crown

[meager oriole]

Hi

can I have help on my pupg mobile account

[obtuse wing]

hepiniz ananızı sikiyim bi hileyi çözemediniz

[onyx dagger]

Hello, @meager oriole.
State your issue.

[obtuse wing]

@onyx dagger ananı sikiyim

[onyx dagger]

English, @obtuse wing.

[obtuse wing]

@lime juniper ananı sikiyim

@onyx dagger translate turkish

[polar marsh]

@meager oriole:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Behave. @obtuse wing

[normal fulcrum]

@obtuse wing Do not mass ping. If you have any queries, post it, someone will reply

[obtuse wing]

@normal fulcrum ananı avradını sikiyim Translate to do Turkish please

[onyx dagger]

Behave, @obtuse wing.

[obtuse wing]

@onyx dagger Translate what I wrote in the translator

[onyx dagger]

Nah.

[obtuse wing]

ananı sikiyim

[normal fulcrum]

@obtuse wing Repeating such behavior will lead to a ban

[obtuse wing]

@normal fulcrum götüne çomak sokam

[polar marsh]

@peak ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woven sun]

Why daily comes the Bonus Challenge tournament for 5 minutes and then disappears for the second day, at the same time, on the state of India

Why does the Bonus Challenge tournament come daily for a period of 5 minutes and then the final vanishes until the second day at the same time the country of India appears, and I cannot enter a match or redeem points

[onyx dagger]

Are you trying to ask why Bonus challenge is not available in India, @woven sun?

[strange flax]

Dear PUBGM developers approximately 15 to 20 bots are spawning in near pochinki 2 bun houses people are increasing their K/D ratio by killing bunch of bots please fix this bug no matter which tire you are in...they are getting 10 to 15 bots some times its more than 20 hope you understand it

[onyx dagger]

Feel free to share your Feedback in #old, @strange flax.

[woven sun]

Yeah

[onyx dagger]

Oh.

Bonus Challenge is only available for some regions, For now, @woven sun.
And, Hope you know that the game is banned in India.

[fading bronze]

Hi

[onyx dagger]

Hello, @fading bronze.
State your issue?

[fading bronze]

I'm new to the server

I need to upgrade my rp in pubg mobile can any one😩

[sick shale]

@fading bronze Welcome, begging isn't allowed in this server.
Go through #735483472432594994 please

[fading bronze]

Ahh ok

Sorry for the convince

[ornate echo]

My friend is using normal android device but he can see ipad view.
I ask him how, he told me to add some file in pubg files > shadowtracker >config inside.
He said, he is using this ipad view method for 3 Season and did not got Ban.
He also said this is not hack.

My question is, it's true or not?
If I use, Will I get ban or not?

[sick shale]

@ornate echo Modifying game files is against ToS. And will lead for a ban

[ornate echo]

What is ToS!?

[sick shale]

Terms of service

@ornate echo He will get punished eventually

@ornate echo Can't say but 10yrs ban is possible.
Please avoid using Ban word

[ornate echo]

@sick shale OK thanks for you information and support

[hasty heart]

This streamer is sneaking in the pmpl scrims

[golden glacier]

Solo evrope fpp. Cheater teaming up and bust other players give them win. Baaann! I have video material

[simple epoch]

@lime juniper can you please adress our issues we are facing in IOS 14 to Devs?

[graceful silo]

@golden glacier Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

[peak vapor]

Hi, guys, I have a problem with ping. I have a good phone and internet, but my ping often increases to 968 ms. What should I do?

@empty forge , I have already passed this survey

100000 times

[thin halo]

@hasty heart Report them to the organizer.

[eager quest]

hi

[polar marsh]

@eager quest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[next nebula]

Pubg bonus challenge
Steel not showing after update 1.0

Plz add bonus challenge option again in Asia countries.
Thanks 😊

[graceful silo]

@next nebula Please See Pinned message of this channel

[polar marsh]

@stone rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[native gate]

language

[night cloak]

Pubg mobile pls fix this bug

Thx pubg for the New Update its soo Good:/

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[deep valley]

@polar marsh Someone linked a email in my PUBGM account. I have to unlink the email. What can I do now?
Please help me .
My player ID: 5226934223

[storm flume]

You can contact the customer service via the game settings, @deep valley. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@proper ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deep valley]

@storm flume I contact with the customer service via game setting but I didn't get any solution. What can I do now?

[dry folio]

Getting server timeout and server didn't respond error frequently and causing me so much.... I've tried wifi and data and facing same problem on both connections.
Id: 5126634595
Device: OnePlus 6
Sever: Asia & Europe
Location: Pakistan

[polar marsh]

@unkempt wyvern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorny bolt]

Che, aters staay killing me and pubg has ba, ned my friend account

Juego de mierda

[dense topaz]

3 days ago my account got hack and the hacker changed my details of Facebook but somehow I recovered my Facebook account back . But Im facing one big problem My pubg account which I play on global version converted into vietnamese version. I need help to get my account back to normal global International server and version

[sick shale]

@dense topaz Unfortunately you can't use that account in the Global version anymore.

[fringe coyote]

when premium boxes come

[raven pendant]

Hi. I am using Asus rog phone 2 which support up to 120 fps. However, the 90fps option is not available?! Anyone know how to solve it or how to get it to work on 90fps?

[sick shale]

@fringe coyote Most probably when the custom crate ends.

[mint scroll]

Can I ask someone who lives outside India to gift me the RP

Or a person who has an foreign card and has a foreign Apple ID

Will it work then?

[sick shale]

You can gift Elite RP, it's possible

[mint scroll]

Ya I can ask that person to gift it to me right?

[sick shale]

Yes

But not in this server.

[burnt delta]

why my device does not support 60 or 90 fps

Realme 6 pro

[sick shale]

@burnt delta 90 fps option isn't available for all devices, you can use the lowest graphics settings and try.
You can also provide your feedback in #old

[storm flume]

Please do not use languages other than English, @burnt delta. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[burnt delta]

@sick shale but my device is good why is it like this

Wyh

@sick shale but my device is good why is it like this

[polar marsh]

@karmic garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[forest zinc]

Why I can’t change my country / ? What is mean this world Korea or Japan😤😤 help me please

[storm flume]

You can contact the customer service via the game settings, @forest zinc. Refer to subpoint 5.3 in #faq for further instructions.

[jolly ivy]

Help please. I downloaded the latest PUBG MOBILE version and it looks like this for me

[sick shale]

@jolly ivy Contact customer service for this issue please.

[sterile thorn]

How to fix in game sound from in gale while using discord

On ios

[night cloak]

Because it’s Halloween 🎃 soon will pubg bring back the pumpkin scar-l ?

[sick shale]

@night cloak We don't have information about upcoming events/items

[night cloak]

Ok no problem

[jolly ivy]

I called them and they didn't respond @sick shale

[sick shale]

@jolly ivy Try again and be patient, we can't help with this issue.

[jolly ivy]

@sick shale Wait for an upcoming update to work on?