questions

[onyx dagger]

Check in-game settings, scroll down, you can see change region, @next nebula.

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban. @surreal heron

[vagrant onyx]

How to change region/country change without link any number?
@next nebula you cant change region if your account is European side

@dark loom

Maybe your acc got hacked

[surreal heron]

@night cloak can I get a link?

[cursive frost]

hi

[night cloak]

For what ? @surreal heron.

[dark loom]

@vagrant onyx yes got hacked

[onyx dagger]

Just click on -> #faq, @surreal heron.
Check check for 2.12

[surreal heron]

@night cloak oh my bad. I got it. Thanks @onyx dagger

[onyx dagger]

Hello, @cursive frost.
State your issue.

You're welcome. @surreal heron

[dark loom]

What should I do

[storm flume]

You can contact the customer service via the game settings, @dark loom. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@cursive frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

As we said, Contact Customer Service In-Game.

[next nebula]

@onyx dagger I change region required link a number
But i dont link my number
Just change my country Pakistan

[onyx dagger]

Cant you see one option Change Region when you scroll down in-game, @next nebula?

[onyx dagger]

Oh.

You will have to link your Phone Number to your In-Game account then, @next nebula.

[next nebula]

No

[onyx dagger]

They have to verify.

[next nebula]

I not sure link my phone number

Change country without link a number

[onyx dagger]

They have to verify your phone number in order to proceed with changing your region.

[next nebula]

@onyx dagger this feature in not good

[onyx dagger]

Contact Customer Care in-game as they said, @placid current.

[light stirrup]

@onyx dagger i also tried to link my phone a verifiation msg also recieved but then a chinese something came from top and my account doesnot limk

[onyx dagger]

If you got a verification code, you'll have to type it in the box where they ask for the verification code, @light stirrup.
If it isnt working, wait for some time.

[next nebula]

I change country Pakistan link a number
But i change other any country not verify number
Verify number only Pakistan@onyx dagger

[onyx dagger]

And then try again.

[next nebula]

Link number and unlink my number
After country change

[onyx dagger]

As I said, They need to verify that you're actually from Pakistan, in order to proceed with changing your region.

Link number and unlink my number
After country change
Maybe.

Depends on you.

You can now move to #chat to chat as you have been answered.

[light stirrup]

@onyx dagger i typed the code then press ok and after that chinese language someting occurs at top and my account does not link when i check bcz i have no option to put password

[sand path]

Feel free to add your thoughts in #old @light stirrup

[onyx dagger]

Try again after some time, @light stirrup.
May work.

[light stirrup]

I tried a lot of time but nothing happens😩

[onyx dagger]

Then send a Feedback about it in #old, with a Screenshot proof.

[light stirrup]

Can you tell when we entre verification code and then press go what happens next

Mine chinese something happensat the top

[onyx dagger]

This will be reviewed by the community team soon, @languid flame.

If you reported an issue, please edit your message to include the following information:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

This information will make the troubleshooting easier for us. We might otherwise be unable to proceed.

Maybe you typed the wrong verification code, @light stirrup.
Anyways, as I said, Feel free to send a Feedback about this with a Screenshot proof in #old.

[light stirrup]

Ok wait i will try and then send a screen shot of chinese error

[tawdry finch]

Email unlink option nikalo

[onyx dagger]

Not here, in #old, @light stirrup.

@tawdry finch

1. English.
2. Email unlink is not available at the moment.

[mortal wagon]

He's the no. 1 player on Asian server and he's literally and openly selling Hacks using his Display picture. Sad state of PUBG' anti-cheat system.

[onyx dagger]

Report him in-game with his ID, @mortal wagon.

[tawdry finch]

Report him in-game with his ID, @mortal wagon.
@onyx dagger nothing will happen he will create another Id until device ban is introduced

@tawdry finch

1. English.
2. Email unlink is not available at the moment.
   @onyx dagger So which moment it will be introduced

[onyx dagger]

@onyx dagger nothing will happen he will create another Id until device ban is introduced
Hardware ban exists, @tawdry finch.

@onyx dagger So which moment it will be introduced
Soon, @tawdry finch.

Maybe in the next upcoming updates.

[tame pecan]

Hi

[mortal wagon]

That's exactly what I've been doing for last 3 days since I literally stopped playing this game because of hackers in every game I played before that. 50% of conquerors are selling Hacks just like him or using themselves.

[onyx dagger]

Hello. State your issue, @tame pecan.

Did you report, @mortal wagon?
If Yes, wait.
It takes time, The Team gets a lot of reports in a day.

[polar marsh]

@tame pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sacred pecan]

Cheater report

Hacker report

[storm flume]

Hello, @sacred pecan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sacred pecan]

Thanks

[mortal wagon]

@onyx dagger I know but still. I reported one yesterday and he got banned. He was also Conqueror. It's just embarrassing to be honest.

[onyx dagger]

Hope every cheater gets banned like that, @mortal wagon.
You can now move to #chat or #pubg-mobile to chat.

[lavish nimbus]

i have bought UC from razor pay and i havent still got UC from them

[mortal wagon]

@onyx dagger One more question. Can we report these guys who are helping others to Push their ranks by asking for money?

[night cloak]

@mortal wagon yes.

[onyx dagger]

You can, @mortal wagon.
Feel free to.

[minor tree]

Bonus challenge?

[lavish nimbus]

Razor Pay isnt an Certified store to buy UC, @lavish nimbus.
@onyx dagger but it shows it has tied up with Pubg

[storm flume]

Please refer to this channel's pinned messages for further information, @minor tree:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[marsh sage]

i have bought UC from razor pay and i havent still got UC from them
@lavish nimbus Razor is not the official site

[mortal wagon]

@onyx dagger @night cloak Ok thanks.

[onyx dagger]

Wait for some time then, @lavish nimbus.
And apologies.

[night cloak]

@lavish nimbus contact Midas buy regarding this issue.

I’m assuming that’s a payment method via midasbuy.

[onyx dagger]

You're welcome, @mortal wagon.

[marsh sage]

@lavish nimbus Buy from https://www.pubgmobile.com/pay

[onyx dagger]

What is this, @devout holly?
If you dont have any issues / doubts regarding the game, Move to #chat or #pubg-mobile.

[lavish nimbus]

I’m assuming that’s a payment method via midasbuy.
@night cloak so i can get UC after sometime?

[minor tree]

Bonus challenge

[night cloak]

@lavish nimbus contact Midas buy.

[storm flume]

Please refer to this channel's pinned messages for further information, @minor tree:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

Will be available soon, @minor tree.

Move to #chat, @green belfry.

[night cloak]

@old kestrel not much can be done, feel free to report the issue via #old.

[onyx dagger]

You can ask him about this there.

[sick shale]

@lavish nimbus Contact their customer service. [e-mail]

[young storm]

@lime juniper I need to talk to you about something important about someone important in DMs, Can we talk please?

[night cloak]

@young storm what’s the topic of the issue ?

[onyx dagger]

If its about an User in this server, feel free to report in #discord, @young storm.

[lavish nimbus]

does it takes time to get UC in to our account?

[onyx dagger]

Maybe, @lavish nimbus.
Try contacting their Customer Service.

[lavish nimbus]

will they refund if i dont get money?

[onyx dagger]

You have to ask them about it.

[lavish nimbus]

ok i have messaged them

[onyx dagger]

Alright.
Move to #pubg-mobile to chat since you're now answered.

[sick shale]

@lavish nimbus Refer to help center in their website.

[lavish nimbus]

is this site partenershipped with PUBG?

[night cloak]

Yes.

[lavish nimbus]

ok thanks

[onyx dagger]

Welcome.

[lavish nimbus]

UC is cheap there

[onyx dagger]

You can now move to #chat to chat.

[green belfry]

How to remove a partner in this new update

[onyx dagger]

Remove him from synergy? @green belfry

Try removing him from your friends list, And add him back.

[night cloak]

@green belfry

Love hearts top left then three dots next to there name.

[light stirrup]

This happens

[storm flume]

Use #activities to look for other PUBG MOBILE players, @young hinge.

[onyx dagger]

Move to #chat, @young hinge.
This is a support channel.

[green belfry]

Thanks

[light stirrup]

@onyx dagger now you seen the screenshot

Please tell whats this msg in chinese

[clear spindle]

Parameter error

Try after a few hours

[light stirrup]

@clear spindle whats this

I tried it for many days

But nothing everytime this hapenned

[placid garnet]

Any body knows the time when will india bonus challenge unlock in India

[onyx dagger]

Try after some time, @light stirrup.
As he said, it's an parameter error.

Dont know about it, @placid garnet.
Will be available soon.

[placid garnet]

@onyx dagger the problem😭 is today one offer came which is just 150 uc I like it so much but I don't have any uc 😭I only have battlle coins .

[onyx dagger]

Ah, @placid garnet, That's sad.
Hope it will be back soon.

[clear spindle]

@light stirrup Could you provide the following information:

▫️ User Identification
▫️ Device
▫️ Country
▫️ Login Method
▫️ WiFi/Mobile data

[lost kindle]

server fresse to full loby

[onyx dagger]

We really appreciate your feedback, @lost kindle. It will be reviewed by the community team soon.

If you reported an issue, please edit your message to include the following information, In #old:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

This information will make the troubleshooting easier for us. We might otherwise be unable to proceed.

[lost kindle]

server hack

not fres

[onyx dagger]

Report in-game.

[light stirrup]

@clear spindle yes i will provide it

[lost kindle]

ok bro

full loby

[onyx dagger]

Alright.

[umbral bay]

Helo me please

[onyx dagger]

Nope, When you report the issue, The Team will look into this, and find out who did it, and then suspend that player, @lost kindle.

Yes? @umbral bay
State your issue.

[lost kindle]

it is not going in server did not respond

[clear spindle]

Please report that in #old @lost kindle

[onyx dagger]

With a Screenshot proof.

[light stirrup]

User id: 5427957485
Device: Samsung j5 (16) as well as on my pc
Country: pakistan
Login method: FB,Gmail
Wifi:ptcl broadband

[night cloak]

@clear spindle ^^

[lost kindle]

i cant 3.36 h rea

[light stirrup]

@clear spindle now help please

[onyx dagger]

There has been issues with ptcl for some days, @light stirrup.
The Team knows about this, and will try to fix it as soon as possible.
We have got feedbacks from some players that this issue is fixed for them. Dont worry.

Just report about it with a Screenshot proof in #old, @lost kindle.

Thanks for sharing that, @light stirrup.

[light stirrup]

@onyx dagger i have no other issue like ping etc my game is running well

[alpine flower]

i cant 3.36 h rea
@lost kindle you can edit your message

[onyx dagger]

Alright.
You can now move to #chat.

[lost kindle]

no bro nothing happend

[young storm]

@young storm what’s the topic of the issue ?
@night cloak need to talk about partnership and collaboration

[onyx dagger]

You can talk to an Admin about this, @young storm.

Then wait for the slowmode to reset, @lost kindle.

[lost kindle]

3hours bro

[onyx dagger]

Yep.

[upbeat cargo]

Hey
I got problems with my sensitivity, so i used to play the same sensitivity several seasons. I used to play scrims, tournaments. I actually played with like "no recoil". After the new update, my recoil is not the same, it's hard to spray in no recoil, my recoil is jumping/shaking. Since the new update, i doesn't played scrims with my team, because of this bug. Anyone has any idea what to do?What's the problem?Anyone else has these problems? I'm not using gyro. I tried almost everything...
ID:6532810122
Device: Samsung Galaxy A51
Country: Hungary

[night cloak]

@lost kindle you can hold down on your message and click edit message or wait for your slowmo to finish.

[onyx dagger]

Feel free to report about this in #old, @upbeat cargo.

[umbral bay]

Someone Help me please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @umbral bay. Remember to read through #faq before asking questions in the support channels.

[lost kindle]

pls hlp

i can edit

conquer push

[umbral bay]

Someone hacked my account

[viscid gust]

When will battle coin redeem shop open ?

[marsh sage]

@umbral bay Contact CS

[umbral bay]

I can log in with Twitter but Hacker log in with Google play

[marsh sage]

@viscid gust No ETA

I can log in with Twitter but Hacker log in with Google play
@umbral bay Unlink google play

[umbral bay]

How to Contact CS? There are also here on discord

[storm flume]

You can contact the customer service via the game settings, @umbral bay. Refer to subpoint 5.3 in #faq for further instructions.

[umbral bay]

I'm unlinking google play it takes 7 days

[onyx dagger]

When will battle coin redeem shop open ?
Soon, @viscid gust.

[marsh sage]

You can contact the customer service via the game settings, @umbral bay. Refer to subpoint 5.3 in #faq for further instructions.
@umbral bay Refer this

I'm unlinking google play it takes 7 days
@umbral bay Yes

[umbral bay]

Hacker log in everyday so i have to unlik everyday but still not working

[onyx dagger]

That's the only way, @umbral bay.

[next nebula]

Bonus challenge option not showing pubg 1.0

[umbral bay]

I can't find an option to talk with CS

[viscid gust]

@onyx dagger in this week ? 🧐

[marsh sage]

Bonus challenge option not showing pubg 1.0
@next nebula It is not available currently

[onyx dagger]

Bonus challenge is removed for now, @next nebula.
Will be coming soon.

Maybe, @viscid gust.
Dont know about it.

[marsh sage]

I can't find an option to talk with CS
You can contact the customer service via the game settings, @umbral bay. Refer to subpoint 5.3 in #faq for further instructions.

@finite tide I don't have any idea

[storm willow]

@finite tide what’s that about?

[finite tide]

Ur from official@storm willow

[onyx dagger]

He asked what is it about so I think you should answer that.

[storm willow]

@finite tide You can DM @onyx cairn

[warped parcel]

There is no way to redeem Battle coins?

[marsh sage]

@warped parcel It is currently unavailable

[warped parcel]

😑

[marsh sage]

😑
@warped parcel It will be available soon but no ETA

[supple sphinx]

s there any of the officials in Baji?

[onyx dagger]

Baji? @supple sphinx

Bonus Challenge is not available for now, @warped parcel.
Will be available soon, tho we dont know when will it be back.

[supple sphinx]

I want to help

[upper stag]

In a problem when I see friends after death in the replay I see hiding friends in a problem in the scenes Enter the gym Will it be fixed

[warped parcel]

@onyx dagger they could've atleast provided the redeem section 🤕

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @supple sphinx. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Feel free to add your thoughts in #old, @upper stag.

Ah, @warped parcel, Hope it will be back soon.

[marsh sage]

@warped parcel Will be available soon

[warped parcel]

[supple sphinx]

Someone logged in to my account in Al-Baabji, and information was changed, and I could not access my account

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @supple sphinx. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[marsh sage]

What is al baabji

[onyx dagger]

Nothing. @marsh sage

[alpine flower]

What is al baabji
@marsh sage paabji i guess

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[onyx dagger]

Alright.

[night cloak]

Stop clogging the channel.

[supple sphinx]

How can I communicate with the official in charge of Albabji

[storm flume]

You can contact the customer service via the game settings, @supple sphinx. Refer to subpoint 5.3 in #faq for further instructions.

[supple sphinx]

I contacted them and I did not find an answer

[night cloak]

What is albabji, @supple sphinx ?

A region I’m assuming ?

[clear spindle]

PUBG MOBILE.

😑 .

[supple sphinx]

yas

[onyx dagger]

Move to #chat.

[clear spindle]

Only in-game customer service could help you with account related issues.

[supple sphinx]

I contacted customer service but couldn't find a solution

[spark breach]

I am Indian player ,I want buy uc for the game@clear spindle how can I purchase

[marsh sage]

What is albabji, @supple sphinx ?
That's what I was asking. But you thought I was chatting

[onyx dagger]

Wait for sometime, @supple sphinx.

[marsh sage]

@spark breach https://www.pubgmobile.com/pay/ Buy UC from here

[vagrant onyx]

I contacted customer service but couldn’t find a solution
@supple sphinx not always, also you reply might be not correct

[onyx dagger]

You can buy UC from MidasBuy, @spark breach.

[spark breach]

@onyx dagger I showing u have no purchase for this region

[marsh sage]

Midasbuy is the gateway of the link which I provided

[supple sphinx]

Does anyone have a customer service link?

[onyx dagger]

You can contact customer service In-game, @supple sphinx.

[storm willow]

@supple sphinx [e-mail] or ingame

[marsh sage]

@onyx dagger I showing u have no purchase for this region
@spark breach You can buy from from every region which link I have given

[thorn terrace]

So much cheater in the game 🥺

[storm flume]

Hello, @thorn terrace!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[thorn terrace]

Everyday I did 100+ report but nothing happen to them

They still playing

[onyx dagger]

Did you report, @thorn terrace?
If Yes, wait.

If the players are found Hacking/Cheating, They will be suspended from the game.

[thorn terrace]

@onyx dagger just play north america fpp and see how much cheater there

[onyx dagger]

If the players are found Hacking/Cheating, They will be suspended from the game.

[bronze lichen]

Plzzzzz unban Pubgm in India 😢😢😢

[thorn terrace]

I am tired of giving report....

[bronze lichen]

Plzz

[onyx dagger]

Dont know about that, @bronze lichen.
Wait for the official news.

[thorn terrace]

Report Isn't a solution bro. Cause we getting (-). Lossing tier point...

[onyx dagger]

Hope it will get unbanned in the future.

[night cloak]

@thorn terrace feel free to let your frustrations be known via #old.

[thorn terrace]

@onyx dagger and what do you say about server free ze?

[onyx dagger]

Report Isn't a solution bro. Cause we getting (-). Lossing tier point...
If you did report, @thorn terrace, That's enough.
If the players are found cheating, they will be banned.

[bronze lichen]

@onyx dagger actually everyone are taking articles as official reports

[onyx dagger]

Kindly create a detailed report in #old, @thorn terrace. please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

Wait for the official news from PUBGM, @bronze lichen.

[thorn terrace]

If you did report, @thorn terrace, That's enough.
If the players are found cheating, they will be banned.
@onyx dagger but my tier point I lose... Will I get it back? No bro... I am really upset...

[onyx dagger]

@onyx dagger but my tier point I lose... Will I get it back? No bro... I am really upset...
I can understand, @thorn terrace.
Its good that you reported. They will be suspended if they're found cheating.
Feel free to tag me in #pubg-mobile to talk with me.

[little holly]

This sale how many days steal?

[onyx dagger]

What? @little holly

[thorn terrace]

I can report when cheater kill me... But when cheater free ze the server how can I know that who did that?

[onyx dagger]

6th of October, @little holly.

[night cloak]

@little holly

[onyx dagger]

I can understand, @thorn terrace.
Its good that you reported. They will be suspended if they're found cheating.
Feel free to tag me in #pubg-mobile to talk with me.

[night cloak]

@thorn terrace feel free to let your frustrations be known via #old.

[supple sphinx]

I could not find help with customer service

[onyx dagger]

Will take some time, @supple sphinx.
The bot will guide you to one of the staff at PUBG.

[night cloak]

@supple sphinx we cannot help with account related issues, please explain your issue correctly and refrain from repeating yourself again.

[little holly]

Nice

Thank you

[onyx dagger]

Welcome.

[bronze lichen]

@onyx dagger just one thing to confirm.. is it really that Tencent is shifting its hub to Singapore

[onyx dagger]

Dont know about it, @bronze lichen.
As I said, Wait for the official news from PUBGM.

[supple sphinx]

Someone has changed my account details

[onyx dagger]

Be advised that the discord staff is not affiliated with Tencent, @supple sphinx.
You'll have to contact Customer Care about this.

[polar marsh]

@hazy temple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@bronze lichen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[supple sphinx]

I contacted them and couldn't find any help

[onyx dagger]

It usually takes them time to respond depending upon the number of claims made by different players. Therefore, waiting for their reply is the only thing you can do, @supple sphinx.

[light eagle]

Did pubg fix the lag in iPad 7??

😪😪

[supple sphinx]

I waited two days

[onyx dagger]

PUBG has Fixed lag in this new update, @light eagle.
Move to #chat or #pubg-mobile to chat.

[night cloak]

@light eagle no information, the issue was forwarded to the PUBGM team to be investigated.

[bronze lichen]

@onyx dagger thanks for the reply and happy with Discord team of Pubgm also thanks for giving time to read my chats.

[light eagle]

@night cloak thanks😪

[onyx dagger]

You have to wait until they reply, @supple sphinx.
Make sure that you answered the correct answers for the questions the bot has asked you.

@onyx dagger thanks for the reply and happy with Discord team of Pubgm also thanks for giving time to read my chats.
You're Welcome. @bronze lichen

[supple sphinx]

I contacted them repeatedly, but I couldn't find any way to contact them anymore

[onyx dagger]

You have to wait until they reply, @supple sphinx.
Make sure that you answered the correct answers for the questions the bot has asked you.

[night cloak]

when will get bonus challenge??i am from india

[onyx dagger]

Bonus Challenge is removed for now, @night cloak.
It will be back soon, Hopefully.

[night cloak]

No ETA.

can you say me exactly when the bonus challenge will come........plz

[remote scarab]

@lime juniper Need to talk with you in Dm's Its urgent

[onyx dagger]

We dont know, @night cloak.

What's the issue, @remote scarab?

[night cloak]

ok thankyou

[onyx dagger]

Youre Welcome.

[sick shale]

@remote scarab state your issue and we'll forward it if necessary

[remote scarab]

I would like to talk to him, i have already contact with him multiple times

[marsh sage]

Her DM is locked. You can't tell him directly. State your issue here.

[onyx dagger]

Well, why not state your issue? @remote scarab

We will help.

[night cloak]

@remote scarab may I ask what the topic is regarding ?

@marsh sage || her ||

[marsh sage]

Lol error is girl?

[onyx dagger]

Move to #chat to chat.

And Yes.

[remote scarab]

@marsh sage i know dm is locked thats why mentioned here

[marsh sage]

State your issue here

If necessary moderator will forward it

[lavish nimbus]

has some one bought UC from Razor pay?

[marsh sage]

@lavish nimbus Buy from https://www.pubgmobile.com/pay/

[onyx dagger]

You can discuss about it in #pubg-mobile, @lavish nimbus.

[lavish nimbus]

@lavish nimbus Buy from https://www.pubgmobile.com/pay/
@marsh sage ik that and dont spam that

You can discuss about it in #pubg-mobile, @lavish nimbus.
@onyx dagger ok thanks

[onyx dagger]

You're Welcome.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[clear spindle]

You may DM a moderator about the issue, @remote scarab it will be forwarded.

[remote scarab]

@clear spindle come to my dm's then

[clear spindle]

Enable your DM for this server

[remote scarab]

@clear spindle done

[marsh sage]

@clear spindle I have another glitch like the previous name. [No head glitch] Will I send it to your DM

[storm flume]

Hello, @marsh sage!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[remote scarab]

@lime juniper You there?

[onyx dagger]

Do not tag her, @remote scarab.
Since you have DMed an Moderator, That's enough.
He will forward it.

[remote scarab]

@onyx dagger who are you? Bro

[clear spindle]

It has been done @remote scarab. We will contact you.

[remote scarab]

@clear spindle you dont have to contact..tell error to come to my dm's. Thats it. I know you mods can not do anything, I have passed all these a long time ago.

[clear spindle]

[night cloak]

@drifting jay hackers get bans 🤷🏽‍♀️

Playing with hackers also results in a ban.

[heavy vortex]

they all are long offline.. obviously they are bronze@drifting jay

[onyx dagger]

Tell them to Fail Claim if they think they are wrongly suspended, @drifting jay.

You can File Claim In-Game, @drifting jay.

[sick shale]

What's the problem now

You can complain about it in #old

[storm flume]

Hello, @fathom mortar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Can some one help me ?

I bought uc from the game

[sick shale]

You can suggest that in #old, not here

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

Since you have done that, The authorities will look into this.

[lavish nimbus]

i still havent got UC from purchase

its been 3 hours from purchase

[onyx dagger]

Did you email them? @lavish nimbus

[night cloak]

@lavish nimbus contact Midas buy, [e-mail]

[lavish nimbus]

Did you email them? @lavish nimbus
@onyx dagger yes but no reply from any of them

[night cloak]

You’ll need your receipt then you can contact in game support, @lavish nimbus.

[onyx dagger]

@onyx dagger yes but no reply from any of them
Will take some time, @lavish nimbus.
They will reply to you as soon as possible.

[lavish nimbus]

You’ll need your receipt then you can contact in game support, @lavish nimbus.
@night cloak i have transaction id of the payment

[storm flume]

You can contact the customer service via the game settings, @narrow island. Refer to subpoint 5.3 in #faq for further instructions.

You can contact the customer service via the game settings, @lavish nimbus. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

I still cant get my uc back

[onyx dagger]

Did you contact Customer Care, @night cloak?

[night cloak]

Yes

But I didnt got my uc nack

Back

[onyx dagger]

It usually takes them time to respond depending upon the number of claims made by different players. Therefore, waiting for their reply is the only thing you can do.

[night cloak]

I bought rn like 1.200 uc from the game

And I get this message

[onyx dagger]

They will reply to you as soon as possible.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@vagrant lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lavish nimbus]

i am unable to send link here of the site i have bought UC

[sick shale]

It's midasbuy right? It's official and authorized

[lavish nimbus]

no i have bought from razerpay

which claims its partnershiped with pubg

[slow pelican]

Fix the server freezingggggg got -60 minus

[sick shale]

That's the only official website to buy UC, https://www.pubgmobile.com/pay/

[onyx dagger]

Kindly create a detailed report in #old, @slow pelican. please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[slow pelican]

Will I get my points back by doing this?

[onyx dagger]

No.

[lavish nimbus]

That's the only official website to buy UC, https://www.pubgmobile.com/pay/
@sick shale but they are saying they have partnershiped with them

any idea about it?

[slow pelican]

What's the use then?

[onyx dagger]

But you're helping the community to solve this issue.

[slow pelican]

Ohk will do

[sick shale]

@lavish nimbus nope, they're not

[onyx dagger]

Alright.

The business appears legitimate, But they aren't, @lavish nimbus.

[lavish nimbus]

so i lost money and UC?

or does it take time to get UC in my game account?

[dire mica]

An account has been lost. How do I retrieve my account?

[storm flume]

You can contact the customer service via the game settings, @dire mica. Refer to subpoint 5.3 in #faq for further instructions.

[lavish nimbus]

in game customer support is also not responding

[sick shale]

We can't help if you have bought your UC through unofficial websites, refer to help center in their website please

[lavish nimbus]

ok np

[thorn terrace]

there is no playload 2.0

why we get mission on play load 2.0?

[onyx dagger]

Payload 2.0 is coming soon, @thorn terrace.

That's why I got the missions for Payload 2.0

[thorn terrace]

@onyx dagger then they should make the mission after it come

[onyx dagger]

@thorn terrace

[onyx dagger]

Bonus Challenge is not available for now, @harsh igloo.

Will be available soon.

[harsh igloo]

Hello pubg i play with emulator and phone
I idont have bounus challenge

[onyx dagger]

Bonus Challenge is not available for now, @harsh igloo.
Will be available soon.

[storm flume]

Please refer to this channel's pinned messages for further information, @harsh igloo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[harsh igloo]

@onyx dagger my friend play bouns challenge

[sick shale]

It's available in some regions now.

[onyx dagger]

Bonus Challenge may not be available for you in your region, @harsh igloo.

[midnight gorge]

@onyx dagger why

[onyx dagger]

Dont know, @midnight gorge.
It will be back soon, Hopefully.

[harsh igloo]

I play pubg from seson 4 but never play bouns challenge my freind from my rigion he play it today please help me

[sick shale]

It's not available on Emulator aswell.

[onyx dagger]

Bonus Challenge may not be available for you in your region, @harsh igloo.

Maybe that's the reason.

[harsh igloo]

@onyx dagger hahahah its my freind now he next to me

And thank you

[onyx dagger]

Hope it will be back soon.

And you're welcome.

[midnight pelican]

why so many cheaters in pubgmobile now 😦

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @midnight pelican. Additionally you can report them via http://cheater-report.pubgm.cc/.

[untold ember]

In this App the player can increase 968ms of whole server then 50 to 60% players killed by zone and under the water

So what are you doing and what are you waiting for. Please take action against the hackers and cheaters because i am frustrated

This type of hack using its a crime

#WewantJustice

[sick shale]

@untold ember We are aware of this issue, feel free to provide your feedback in #old

[untold ember]

Hello.

Dear PUBGM

, Why are you not Banned all the hackers

Because you don't have any Proof.

Tell me

In game and in every lobby there a lots of hackers using a new 3rd party app "DDOS"which is made in Saudi Arabia

In this App the player can increase 968ms of whole server then 50 to 60% players killed by zone and under the water

So what are you doing and what are you waiting for. Please take action against the hackers and cheaters because i am frustrated

This type of hack using its a crime

#WewantJustice

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @untold ember. Additionally you can report them via http://cheater-report.pubgm.cc/.

[untold ember]

@sick shale this a full detail of my problem in game

[onyx dagger]

Kindly create a detailed report in #old, @untold ember. please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[sick shale]

@untold ember stop spamming it, I told you where you can state it

[graceful epoch]

Excuse me
Last 2 days i have a problem with my screen that
I cant controll aswell
My aim run and my screen start slip
And i have a new phone..
Is it server or my device?

[steep thicket]

Pls ban the server hackers it is very bad thing in pubg and rank pusher lossing there.point pls fix

[onyx dagger]

Kindly create a detailed report in #old, @graceful epoch. please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @steep thicket. Additionally you can report them via http://cheater-report.pubgm.cc/.

[graceful epoch]

@onyx dagger thank you sir 😊

[steep thicket]

Aiko bro I reported there 10 time no replay

[onyx dagger]

@onyx dagger thank you sir 😊
You're Welcome, @graceful epoch.

Since you reported, The Team will keep an eye on those players, @steep thicket.
If they are found Cheating/Hacking, They will be permanently suspended from the game.

[green belfry]

Why so Times that revive option is not showing

[marsh sage]

Why so Times that revive option is not showing
@green belfry Report in #old

[steep thicket]

Aiko every match it is happening we cant.move we cannot do anything 😭😭

[storm flume]

Hello, !

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[onyx dagger]

Must be a bug, @green belfry.
Just move away from the player and go near him again.
That will work.

Kindly create a detailed report in #old, @steep thicket. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[sleek scaffold]

How do I get that top

[onyx dagger]

Will be available once the event starts, @sleek scaffold.

[sleek scaffold]

Is it permanent?? @onyx dagger

[onyx dagger]

Maybe.

[vagrant onyx]

@sleek scaffold could be in different version ( might be on pubg mobile korea version )

[feral knoll]

u have to stream to facebook to get that ig

[marsh sage]

@clear spindle I have another glitch like the previous name. [No head glitch] Will I send it to your DM
Where will I report this? Video can't be posted in #old

[onyx dagger]

Discuss about it in #pubg-mobile.

[feral knoll]

thats facebook gaming logo

[sleek scaffold]

Really so ig imma be streaming on Facebook

[onyx dagger]

You can try Screenshots too, @marsh sage.

[clear spindle]

Videos can upto 100mb or upload in YouTube and paste the link, @marsh sage.

[marsh sage]

@clear spindle I don't have the permission to give link. And the video is more than 100 mb

[sleek scaffold]

Why pubg always gotta be doing us dirty like that😣😣

[vagrant forum]

You can send a link there, @marsh sage.

[marsh sage]

OK

[onyx dagger]

You can chat in #chat, @sleek scaffold.

[lilac nimbus]

Hello

[crystal musk]

Hai

[polar marsh]

@lilac nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tranquil crystal]

What about server hackers😫

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crystal musk. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Hai
@crystal musk Hello.
State your issue.

[broken vapor]

Please ban all hackers

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @broken vapor. Additionally you can report them via http://cheater-report.pubgm.cc/.

And

[broken vapor]

No use

[onyx dagger]

Kindly create a detailed report in #old, @broken vapor. please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[green belfry]

How to get Persian set

[onyx dagger]

I think you should use #pubg-mobile for these, @green belfry.

[ionic cedar]

@onyx dagger

[onyx dagger]

Yes? @ionic cedar
What's the issue?

[ionic cedar]

Help us about server traffic

Ddos attack

[steep thicket]

Aiko can I contact pubg officials

[onyx dagger]

Kindly create a detailed report in #old, @ionic cedar. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[vale iron]

same problem😌

[onyx dagger]

Kindly create a detailed report in #old, @vale iron. please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[broken vapor]

Hacker in that match

[steep thicket]

Aiko can I contact pubg officials directly phone

[broken vapor]

😫

[onyx dagger]

Do what I said earlier to you, @broken vapor.

[ionic cedar]

They r sending traffic to pubg server it type of ddos attack bro help us@onyx dagger

[onyx dagger]

No, @steep thicket.
You can state the issue you're facing rn in #old, and the Authorities will look into it.

[storm flume]

Hello, @fathom mortar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[broken vapor]

@polar marsh no use to report hackers

[onyx dagger]

That is a bot.

[steep thicket]

Aiko no use of report

We don't now who is hacker

[cinder relic]

Do something

[ionic cedar]

@onyx dagger

What is happening

Just

[onyx dagger]

If you have reported, Then that's nice.
If those players whom you have reported, are actually Hacking/Cheating, they will be suspended from the game, @steep thicket.

[steep thicket]

No we don't now who is hacker how can we report

Sir

[cinder relic]

Can you atleast try to stop this hack

[ionic cedar]

@onyx dagger

[onyx dagger]

Kindly create a detailed report in #old, @cinder relic. please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[ionic cedar]

Slove this problem

@onyx dagger

[cinder relic]

This cheat is very disappointing... loosing trophy with k/d

[alpine flower]

@ionic cedar high ping ?

[onyx dagger]

As I told you, @ionic cedar,
Send this in #old.

[humble delta]

This is not a bug

[steep thicket]

Aiko I reported 10times no replay by pubg

[humble delta]

This is DDoS attack

[onyx dagger]

No we don't now who is hacker how can we report
Well, @steep thicket,
You just have to report in-game.
They will find out who actually is hacking, and they will suspend them from the game.

We are aware of this, @humble delta,
Report in-game.

[ionic cedar]

@alpine flower no bro itz dodos sending high request to pubg it's illegal hacking

[onyx dagger]

You don't have to spam that, @ionic cedar.

[humble delta]

Simply report pubg with a video evidence and send them mail about it@ionic cedar

[orchid cedar]

Hello

[steep thicket]

Aiko this hacker exposed by streamer

[safe mesa]

When is character vouchers event

[onyx dagger]

Hello, @orchid cedar,
State your issue.

[orchid cedar]

Is 7.1 emulator safe to use

I'm bit confused

[onyx dagger]

Well, then that streamer would have reported about that, @steep thicket.

[storm flume]

You can now access #emulator-chat and #emulator-support, @orchid cedar. Revert this at any time by sending .emulator in #481204134859505684.

[onyx dagger]

Ask this in #emulator-support, not here, @orchid cedar.

[safe mesa]

When is character vouchers event

[onyx dagger]

Dont know about that, @safe mesa.
Soon.

[steep thicket]

Can I send that video here

[onyx dagger]

No, in #old, @steep thicket, About the description of what you're facing.

[ionic cedar]

@server booster not know about ddos itz hacking they learn only a thing only report we wanna to a <@&481161015728406538>

[onyx dagger]

Do not Tag the Moderators, @ionic cedar.

[ionic cedar]

@onyx dagger bro what a kind help u done

[steep thicket]

Bro you pls contact pubg soon Aiko it's our request

[cinder relic]

@onyx dagger

[orchid cedar]

Bro no one is replying in #emulator-support

[onyx dagger]

Look, @ionic cedar, @steep thicket and @cinder relic,
What you gotta do is to just report this in-game, And send this #old, with a detailed description.

[ionic cedar]

@onyx dagger I tag @ moderator because they lterate not like u illterate guy like u learn a thing report only

[onyx dagger]

They're gonna say the same thing.

That's the best way.

[cinder relic]

Pubg is getting worse day by day bro.. cheater is hacking full server and you people tell us to make a report ?? What is this behaviour ? This game is is getting dump. @onyx dagger

[polar marsh]

@willow current:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep thicket]

Ok Aiko send me the moderator number I will contact them

[ionic cedar]

@onyx dagger how u know who persont attack it on server in 100 person u illterate guy

[onyx dagger]

If you report, @cinder relic,
The Team gets notified that there is a Cheater.
And they will try to suspend the player.

[ionic cedar]

@onyx dagger report Teri bhi kardai kya

[alpine flower]

how u know who persont attack it on server in 100 person u illterate guy
@ionic cedar be kind and have manners mate

[cinder relic]

Look, @ionic cedar, @steep thicket and @cinder relic,
What you gotta do is to just report this in-game, And send this #old, with a detailed description.
@onyx dagger we are continuously reporting ..!! What hapoend !! আমার হোগা ডাও চোদাইতে পারোনা তোমরা ...

[orchid cedar]

Bro@onyx dagger no one is replying in #emulator-support

[storm flume]

Please do not use languages other than English, @cinder relic. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

1. Be good
2. English
3. If you report @ionic cedar, they can identify which player is actually cheating.

[vagrant forum]

State your query there, a staff member will help you out soon, @orchid cedar.

[ionic cedar]

@alpine flower he eating only saying report report report

[storm flume]

Please do not use languages other than English, @ionic cedar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[orchid cedar]

@vagrant forum ok

[onyx dagger]

1. English
2. It's really good that you're reporting, @cinder relic.
   If those players are found to be Hacking/Cheating, they will be suspended from the game.

[steep thicket]

Pls give the number of moderator number so we can contact

[lavish nimbus]

can we buy Uc from Idabuy and using Phillipines region?

[alpine flower]

@ionic cedar evryone here can only suggest nobody here is a tencent staff except for error

[ionic cedar]

@vagrant forum moderator help us about server attack by ddos sending high number report

[steep thicket]

Aiko can you give moderator number so we can contact

[onyx dagger]

Be advised that the discord staff is not affiliated with tencent. Complaining here about hackers won't ban them in-game. Each hack or cheat can't be detected that's why report option is there. It will take time to review each report. Reporting is not an automatic ban. Do report if you ever find any cheaters. Thank you.

[steep thicket]

@onyx dagger can you give the moderator number so that we can contact them

[polar marsh]

@ionic cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stone drift]

@onyx dagger bro can you explain to us please how to report in case of ddos attacks?! How we know Which one !

[onyx dagger]

There is an report option In-Game, @stone drift, through which you can report an Area.

[vagrant forum]

Let me be clear here, we know that you are frustrated due to the DDoS attacks but the best way to tackle it would be to report it in #old and provide as much information as you can. The moderators or admins here aren't the ones who can fix it. We are only responsible for the management and moderation of this discord server.

The #old channel is regularly checked by Tencent staff and is the best way to report issues related to the game. Repeatedly cluttering the support channels by complaining about it won't make the process of fixing the issue any faster.

[clear spindle]

@steep thicket we don't have mobile.

[alpine flower]

@steep thicket we don't have mobile.
@clear spindle sorry but you need a emulator role lol

[clear spindle]

Do I, I don't think so.

[alpine flower]

so that he doesnt ask it next time
i know no chatting here bye

[fathom mortar]

I wish pubg never unban in India coz pubg doing nothing for hackers

[river hazel]

hello

im here to report someone

[heavy vortex]

@fathom mortar #old

[sharp onyx]

There is no information that a person could potentially provide in case of a DDoS attack. You just enter a match, and then get disconnected abruptly. What information can you collect if you cant enter the match again even?

[river hazel]

hes using keyboard and mouse on phone

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @river hazel. Additionally you can report them via http://cheater-report.pubgm.cc/.

[celest shadow]

The server DDoS attacks are known by the Community Team, @sharp onyx. You may add your input regarding the situation in #old.

[night cloak]

what i did ?

how ?

HELPP

🥶

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp onyx]

Aah, looks like my message got sent twice due to internet issues.
And I do know that the Community Team knows about DDoS attacks. Was just adding my 2 cents to Tencent's problems

[low ridge]

When Cheater Report Channel will be open again? Or should we consider ourselves to be on the mercy of Cheaters and the pathetic In-game Report System?

And why my earlier msg was deleted?

[celest shadow]

All right, @sharp onyx. No worries. Thank you for the feedback.

The channel will be reopened in the future, @low ridge. However, there is no ETA on this.

[meager pumice]

Where is this popularity can find?

[onyx dagger]

In your Profile, @meager pumice, Go to popularity, and click on Fans

There, you can find it

[celest shadow]

It is a regional event, @meager pumice. I am however not sure which region you may find this event on. Kindly ask around in #pubg-mobile.

[low ridge]

@celest shadow I'm hearing it for more than a month now. What should we do?
You tell me...

1. Stop Playing until these Cheaters get banned?
2. Leave ourselves to the mercy of the Cheaters?

[meager pumice]

@celest shadow can sent there photo?

[low ridge]

@celest shadow what exactly you and your security team want us to do? Please clarify at once.

[elfin canopy]

@meager pumice This regional event is available for Russian users, not sure if it is available for some other users as well.

[subtle mulch]

What's new information about pubg india unban?

[meager pumice]

@elfin canopy then other way all who has that event expect Russia will be banned

[lavish nimbus]

will bonus be back in S15?

[onyx dagger]

Maybe, @lavish nimbus.
Dont know about that.

[celest shadow]

As outlined in the channel, it is closed while the reports are being processed. This is done in order to be able to act on all the reports, and to maintain a proper and efficient structure, @low ridge. Please understand that the #cheater-reports is voluntarily run and the reports we handle are limited. You may report cheaters using the in-game reporting function or through http://cheater-report.pubgm.cc.

[lavish nimbus]

so cant redeem coins from BC?

[onyx dagger]

When the event is back? Yes.

[elfin canopy]

No, @meager pumice. There may be other regions which has that event as well

[meager pumice]

Oke then

[polar marsh]

@stone drift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[low ridge]

@celest shadow you're not reading it actually.
I said the In-game Report System is the Disaster of this Century. No other Failure can beat it in getting Failed.
Secondly I'm seeking advice from you that what should we do?

1. Stop Playing until these Cheaters get banned?
2. Leave ourselves to the mercy of the Cheaters?
   Because there's no other way to play the game.

[fickle crown]

How to prevent DDOS ATTACK

[onyx dagger]

Dont spread false news, @night cloak.

It isn't?

[lavish nimbus]

can we buy UC buy changing region in Midasbuy?

[young storm]

Any admin online?

[onyx dagger]

What's the issue, @young storm?

[young storm]

What's the issue, @young storm?
@onyx dagger need to talk to admin regarding partnership & collaboration

[low ridge]

@celest shadow you're not reading it actually.
I said the In-game Report System is the Disaster of this Century. No other Failure can beat it in getting Failed.
Secondly I'm seeking advice from you that what should we do?

1. Stop Playing until these Cheaters get banned?
2. Leave ourselves to the mercy of the Cheaters?
   Because there's no other way to play the game.
   I'm waiting @celest shadow

[onyx dagger]

DM an Admin then. @young storm

[young storm]

thats why I asked

any admin online?

[onyx dagger]

You Direct Message an Admin. @young storm

[celest shadow]

What kind of "partnership & collaboration" specifically, @young storm?

[young storm]

I would like to have some privacy on this

[fluid bobcat]

@night cloak this guy is selling hacks in voice chat on duo

[onyx dagger]

Direct Message/DM then.

[celest shadow]

You may send a direct message to me, @young storm. I will notify the Administrators if it is an important query.

[night cloak]

@fluid bobcat no I was just talking to my friend u were a hurdle

[fresh egret]

@meager pumice Turkey

[onyx dagger]

Can you tell this in #discord, @fluid bobcat?

[low ridge]

@celest shadow you're deliberately ignoring my msg...

[fluid bobcat]

@night cloak u are a hqcker

[onyx dagger]

In #discord.

[celest shadow]

Feel free to send your feedbacks in #old, @low ridge.

[night cloak]

@fluid bobcat come in general vc

[fresh egret]

Cheating players daily report limited why? Bro

[low ridge]

@celest shadow which feedback dude?
Is there anything I said as feedback? Or which part of my message, you understood as feedback?

Here's the message @celest shadow
You're not reading it actually.
I said the In-game Report System is the Disaster of this Century. No other Failure can beat it in getting Failed.
Secondly I'm seeking advice from you that what should we do?

1. Stop Playing until these Cheaters get banned?
2. Leave ourselves to the mercy of the Cheaters?
   Because there's no other way to play the game.

[fresh egret]

Asian & Europe so many players cheating 😡

[onyx dagger]

Again,

Be advised that the discord staff is not affiliated with tencent. Complaining here about hackers won't ban them in-game. Each hack or cheat can't be detected that's why report option is there. It will take time to review each report. Reporting is not an automatic ban. Do report if you ever find any cheaters. Thank you.

[celest shadow]

@low ridge, the feedback is stated before your questions. As for the questions, that is something I will leave for you to choose yourself.

[fresh egret]

Do nothing for report cheating players already conquer all cheater 😠

[onyx dagger]

We can understand, @fresh egret and @low ridge.
Just stay calm, and report the cheater who you see in a Match.
If the players whom you reported are actually found cheating/hacking, they will be permanently suspended from the game.

[fresh egret]

2 years ago nothing happened

[onyx dagger]

Who said?

[low ridge]

@low ridge, the feedback is stated before your questions. As for the questions, that is something I will leave for you to choose yourself.
@celest shadow Wow
That simply means, Don't Play PUBG Mobile if you can't Tolerate the Cheaters.
Amazing 👏👏👏

[fresh egret]

Cheater more advanced 😡👊👊

[onyx cairn]

Please move to a discussion channel if you don't need assistance.

[onyx dagger]

Check this one out-

Now, if you want to discuss/chat, Move to #chat or #pubg-mobile.

[vagrant onyx]

1% conquer

@fresh egret

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[low ridge]

@onyx dagger should I write all the Player IDs I reported? Not a single one banned. & I reported around 1000+ of them. With the proofs.

[celest shadow]

Please do not use this channel to complain about cheaters. We cannot do anything about them.

You can discuss it in #pubg-mobile. Yet, however, there is nothing we can do about it. The developers are continuously working on further improving their anti-cheat systems and measures in order to provide you a fair and pleasant gaming environment. The most efficient way to handle this situation is to submit a report to our customer service via the game settings or through the in-game reporting function, @low ridge @fresh egret.

[fresh egret]

2 months ago report same player use magic bullet

[onyx dagger]

If you have reported about the players, @low ridge, Just wait.
They will be banned if they're re found cheating.
Now, Move to #pubg-mobile to chat.

[fresh egret]

Ok

[low ridge]

Check this one out-
@onyx dagger this is just a face saving scam. And I have reasons to believe it's a scam.

[onyx dagger]

Move to #pubg-mobile, @fresh egret.

Let's talk in #pubg-mobile.

Not here.

[hasty geyser]

1% conquer :PepeRun:
@vagrant onyx

Must be 80%.

[vapid halo]

Hello, I will have a question, dear pubg mobile officials, I have fun parties, the awards are not open to everyone, but please find a solution id = 5349275917 thanks in advance

Can anyone find a solution?

[fresh egret]

@onyx dagger I am not interested pubg discord server iam already leave thanks

[sick shale]

@vapid halo can you explain more

[vagrant onyx]

@vapid halo region event locked does not open to everyone

[low ridge]

@celest shadow OK can I ask you 1 more legit question?
On 28 September I played with a Cheater, (friend of my Clan Member) I don't know him.
He was not killing enemies, but just informing other teammates about the position of enemies. And during game he said he bought this Official Hack and this can't be banned because I'm paying monthly subscription fee. Hack Name: Sharpshooter
How the Anti-Cheat System will catch him if enemy will not report him because he's not killing them...

[steel mantle]

How much time do I have to return to a match in case my game crashes or due to net errors

[loud nebula]

Nice Game

[alpine flower]

OK can I ask you 1 more legit question?
On 28 September I played with a Cheater, (friend of my Clan Member) I don't know him.
He was not killing enemies, but just informing other teammates about the position of enemies. And during game he said he bought this Official Hack and this can't be banned because I'm paying monthly subscription fee. Hack Name: Sharpshooter
How the Anti-Cheat System will catch him if enemy will not report him because he's not killing them...
@low ridge fake

[low ridge]

@alpine flower what you mean by fake?

[alpine flower]

Nice Game
@loud nebula #old

@alpine flower what you mean by fake?
@low ridge official hack lol

[deft moon]

Hello, I removed second connection - Game Center but still cant link my account on Twitter.

Can anyone explain why?

Thank you!

[vapid halo]

@sick shale Everyone has a new event, there are enjoyable parties, it didn't come to me, so I threw it to you so that maybe you could find a solution. I think there is a solution, thanks for your interest.

[celest shadow]

There are no such thing as "official hacks", @low ridge. Sharpshooter has been a well known cheating client and seller. You may report his account if he is not suspended yet.

[steel mantle]

How much time do I have to return to a match in case my game crashes or due to net errors
uH

[sick shale]

@vapid halo Might be a regional event

[upbeat cargo]

Hey
I got problems with my sensitivity, so i used to play the same sensitivity several seasons. I used to play scrims, tournaments. I actually played with like "no recoil". After the new update, my recoil is not the same, it's hard to spray in no recoil, my recoil is jumping/shaking. Since the new update, i doesn't played scrims with my team, because of this bug. Anyone has any idea what to do?What's the problem?Anyone else has these problems? I'm not using gyro. I tried almost everything...
6532810122
Samsung Galaxy A51
Hungary
Wi-Fi

[vapid halo]

@sick shale maybe i am in indonesia but i am turkish

[onyx dagger]

Wait for some days until you can link your other account, @deft moon.

[low ridge]

@celest shadow he has not been suspended from last two seasons to date. Reported him, have the recording, he is telling us in Hindi about the enemies' locations. Anyone who knows Hindi can understand.

[deft moon]

Wait for some days until you can link your other account, @deft moon.
@onyx dagger thank you dear!

[onyx dagger]

You're Welcome.

[sick shale]

@upbeat cargo Can you post that in #old please.

[low ridge]

@alpine flower > @low ridge official hack lol
@alpine flower seems like I said it, the way you tried to Bully.

[vapid halo]

@sick shale Which area should I be in

[sick shale]

Each region has different events.

[steel mantle]

How much time do I have to return to a match in case my game crashes or due to net errors
3rd quote

[onyx dagger]

Maybe in like 2 minutes? @steel mantle

[steel mantle]

2 mins ?

[upbeat cargo]

@upbeat cargo Can you post that in #old please.
@sick shale actually, this is my 2nd day, I'm here for help, I posted it in #old multiple times, and got no help.

[vapid halo]

@Rebel#9999 Which region have fun parties

[steel mantle]

Way too less

Thanks btw

[polar marsh]

@stuck cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

That solely depends on how quick your Internet could load things up to reconnect and re-enter the match, @steel mantle.

[onyx dagger]

The new update wont allow you to get back in the match after a certain amount of time, @steel mantle.
And you're welcome.

[vapid halo]

@celest shadow @onyx dagger Which region have fun parties

[celest shadow]

No information on that, @vapid halo. Every region has different kinds of events.

[balmy island]

is here any rooms

[celest shadow]

You may have a look into #matches, @balmy island

[onyx dagger]

Check out #matches

[sick shale]

@stuck cliff Reason might be teaming up (With cheaters)

[balmy island]

no rooms there bro

[onyx dagger]

If there is any rooms, it will be posted there. @balmy island

[balmy island]

ok bro

[low ridge]

I'm, however, launching a Complaint in Pakistan Telecommunication Authority and filing a case in the High Court to Ban PUBG Mobile in Pakistan. The homework is almost done.
And the reasons are obvious.
PUBGM continuously failing to provide fair gameplay to it's players which not only shows their Incompetence but lack of intentions to this direction as well
Secondly, it's only giving 2 things to our youth.
Ideology that Cheating is OK if you're failing you can cheat.
Depression or Stress to the legit players who joined the game to release their routine life's Stress. They're even getting more stressed.
@Admin

[upbeat cargo]

Where can I get real help?
2 days, and I doesn't got any help. 🙂

[storm flume]

You can contact the customer service via the game settings, @upbeat cargo. Refer to subpoint 5.3 in #faq for further instructions.

[fervent cairn]

Is pubg's ban is permanant in india?

[low ridge]

Evidences are enough to prove my stance in the Court.

[narrow island]

@polar marsh

[celest shadow]

All right, @low ridge. I wish you the best.

[low ridge]

@celest shadow thanks

[polar marsh]

@narrow island:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fervent cairn]

@polar marsh Is pubg's ban is permanant in india?

[low ridge]

@fervent cairn as per your government, yes it is permanent

[fervent cairn]

@polar marsh if there any chance for pubgm indian version

[onyx dagger]

Dont know, @fervent cairn.
Wait for the official message.

[upbeat cargo]

Hey
I got problems with my sensitivity, so i used to play the same sensitivity several seasons. I used to play scrims, tournaments. I actually played with like "no recoil". After the new update, my recoil is not the same, it's hard to spray in no recoil, my recoil is jumping/shaking. Since the new update, i doesn't played scrims with my team, because of this bug. Anyone has any idea what to do?What's the problem?Anyone else has these problems? I'm not using gyro. I tried almost everything...
ID:6532810122
Device: Samsung Galaxy A51
Country: Hungary
I would like to get help, It's my 2nd day here because I need help, and actually, I got no help, i posted my problems to #old and actually, still no help, I want to play scrims with my team, but I can't play good because of this recoil bug or I don't know what it is.

[onyx dagger]

We have already told you about this, @upbeat cargo.
Send this in #old and not here.

[celest shadow]

In the case of your issue, I advise that you set new sensitivities, @upbeat cargo. The Community Team regularly checks the #old channel and a response is not needed in most cases.

[fervent cairn]

@onyx dagger it's about 20 day more that pubg banned in india

[onyx dagger]

That's what, @fervent cairn.
Wait for the official news.

[upbeat cargo]

We have already told you about this, @upbeat cargo.
Send this in #old and not here.
@onyx dagger Aight, and they fix it in new season, great 🙂

[fickle crown]

DDOS hackers what to do

Feedback and support is waste

[upbeat cargo]

In the case of your issue, I advise that you set new sensitivities, @upbeat cargo. The Community Team regularly checks the #old channel and a response is not needed in most cases.
@celest shadow If I could set a new, I set a new sensitivity and the game is ingore it, and my sensitivity is the same 🙂

[onyx dagger]

Yes, @upbeat cargo.
Thanks for understanding. c:

[fervent cairn]

@upbeat cargo it's about 20 days pubgm banned in india . What are you guys doing for this ban?

[night cloak]

Pubg sever was crash

[upbeat cargo]

Yes, @upbeat cargo.
Thanks for understanding. c:
@onyx dagger Then, in the next 1,5 month, I can't play scrims, great 🙃

[polar basin]

Name : FLAREツAFRID
ID: 562978565
Harming own teammates

[onyx dagger]

Not 1.5 months or something, @upbeat cargo.
Hope they would fix this issue in the upcoming bug updates.

[inner urchin]

My account has been stolen The account has been stolen An act of hacker in the account

[steel wing]

Servers down?

[polar basin]

@polar marsh

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @polar basin. Additionally you can report them via http://cheater-report.pubgm.cc/.

Try reporting them in the link above too.

[upbeat cargo]

Not 1.5 months or something, @upbeat cargo.
Hope they would fix this issue in the upcoming bug updates.
@onyx dagger I hope, thanks for your answers 🙂

[inner urchin]

My account has been stolen The account has been stolen An act of hacker in the account

[onyx dagger]

You're welcome.

[steel wing]

Hello??

[polar basin]

Will 562978565 this account ABN

[steel wing]

Are servers down or what

[onyx dagger]

Can you tell your issue more briefly? @inner urchin

[celest shadow]

Please use the in-game reporting function to report players that griefed you in a match, @polar basin. That is still the most effective way to get someone punished. There is nothing we can do if you report it here.

[steel wing]

I can't really log in the game

[onyx dagger]

I think so.
Kindly create a detailed report in #old, @steel wing. please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[celest shadow]

You should contact our customer service for further assistance in this regard, and the customer service of your social media and/or e-mail account in question, @inner urchin.

[storm flume]

You can contact the customer service via the game settings, @inner urchin. Refer to subpoint 5.3 in #faq for further instructions.

[inner urchin]

My account has been stolen

[onyx dagger]

Can you tell your issue more briefly? @inner urchin

[polar marsh]

@inner urchin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallow mason]

@inner urchin how

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Not able to collect these

Says collection requirements not met

Hlo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Can someone tell that is us having bonus challenge

[sick shale]

Yes, bonus challenge is available in some regions now

[onyx dagger]

Try restarting, and try again, @night cloak.

[sick shale]

@night cloak what's your rank? restart your game and try after few minutes, and report the bug in #old

[polar parcel]

I accidentally deleted my guest id . I have 5 days left before it gets completely deleted . I am worried whether my main account will get deleted along . Does anyone know anything about this ? I don’t mind if I lose my guest id.

[celest shadow]

As long as your main account is linked with a social media account, it is fine, @polar parcel.

[polar parcel]

@celest shadow thanks very much . Yes it is

[celest shadow]

All right, very well.

You are welcome.

[livid garden]

Hello PUBG support team
I am a YouTuber and own a PUBG support site
There is a problem with my account
It has been subject to random blocking
I swear to God that I did not use cheat software or violate the game's policies
There is a bug in the game
This is my game ID
548943813
Please confirm the mistakes and unblock my account

[polar marsh]

@livid garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vernal viper]

Pls ban every server freeze hackers 😩 😩

Pls reply

[sick shale]

@vernal viper we are aware of this issue, feel free to provide your feedback in #old
And refrain from using ban word

[rancid summit]

What happen to pubg mobile?

[onyx dagger]

What's the issue?

[rancid summit]

Did pubg corporations tie up with hackers?

[onyx dagger]

State your issue, @rancid summit.

[rancid summit]

Server is freez and all payers landed in water

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vernal viper]

Checkout this

[onyx dagger]

The Team is aware of this issue, @rancid summit. Feel free to provide your feedback in #old.

As he said, @vernal viper, send this in #old as your feedback.

[rancid summit]

@onyx dagger so your team will give back my 30 points back?

[onyx dagger]

Be adviced that the Discord staff isnt from Tencent, @rancid summit.

[rancid summit]

@onyx dagger then?

[rough ingot]

I forgot I am white namie

😢

[onyx dagger]

Move to #chat to chat, @rough ingot.

[rough ingot]

I have question

[polar marsh]

@sterile cape:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marsh sage]

@rancid summit 30 points isn't big issue

[normal fulcrum]

@rancid summit As said in patch notes, you will get your deducted points if you were killed by a cheater in-game

[rough ingot]

If u saw

[onyx dagger]

Yes? @rough ingot

Feel free to ask.

[rough ingot]

Changing region to Turkey to get rename card

[night cloak]

@sick shale restarting didn't work

[rancid summit]

@marsh sage so you will get back your 30 points easily in conquror tier?

[night cloak]

Has been like this for 3-4 days

[sick shale]

@rough ingot Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[loud dirge]

what is pubg corporation doing for unbanning of pubg in india😭

[onyx dagger]

We dont recommend that, @rough ingot.
You can get an rename card from Crew.

[rough ingot]

ok

[onyx dagger]

Dont know about it, @loud dirge.
Wait for the official news.

[loud dirge]

so where will we get that official news and when??

[marsh sage]

@marsh sage so you will get back your 30 points easily in conquror tier?
@rancid summit Play safe and earn the 30 points

[onyx dagger]

In #news, Hopefully. @loud dirge

[normal fulcrum]

@marsh sage @rancid summit Feel free to discuss further in #chat

[marsh sage]

OK

[sick shale]

@night cloak can you try to collect it after reaching Diamond I ?

[hexed lantern]

To PUBG Mobile Developers, now pubg mobile game players use injection cheats to cheat, this cheat cannot be detected by the system, so please PUBG Mobile so that it can be strengthened again for safety, now many have used this cheat so please go to pubg mobile so that you can permanently ban players who use this type of injection cheat, Thank you

[rancid summit]

@marsh sage LoL. I think you're living in separate world. Please come back to earth. I don't loss my point by my mistake. Hacker killed me

[onyx dagger]

Move to #chat, to chat further about this, @rancid summit.

[normal fulcrum]

@hexed lantern Feel free to post your feedbacks in #old

[onyx dagger]

I think you should report those players in-game, @hexed lantern.
And feel free to post your feedback in #old.

[hexed lantern]

yes ok

[onyx dagger]

Alright.

[night cloak]

@sick shale well yes I tried it after reaching diamond 1

I am in crown 5 now

[onyx dagger]

Must be a bug then.

[foggy anvil]

Bonus challenge unlock date

[onyx dagger]

Dont know, @foggy anvil.
Hope it will be opened soon.

[foggy anvil]

Confirm date please

[onyx dagger]

There is no Confirmation Date for this.

So, Hope it will be available soon.

[foggy lantern]

Hi

[foggy anvil]

How much days

[foggy lantern]

How can I contact PUBG

[onyx dagger]

There is no Confirmation Date for this.

[normal fulcrum]

@foggy anvil Do not repeat question when you have been answered already

[storm flume]

You can contact the customer service via the game settings, @foggy lantern. Refer to subpoint 5.3 in #faq for further instructions.

[onyx dagger]

You can contact customer care in-game.

[polar marsh]

@foggy lantern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[foggy anvil]

Customer care not responce

[normal fulcrum]

Keep trying @foggy anvil

[onyx dagger]

It will take time.
They get a lot of reports from players.

They'll try to reply to you as soon as possible.

[foggy anvil]

Ok

[onyx dagger]

Alright.

[foggy anvil]

Bonus challenge available soon tomorrow

[onyx dagger]

Move to #chat and dont spread false news.

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[sick shale]

@night cloak ^

[night cloak]

[patent talon]

Sorry, the private email on Facebook has been hacked, and this email is linked to the PUBG Mobile game, and I cannot access it. Can I change the link of this email Also, I have not logged in to my e-mail in Pubg Mobile for 467 days, knowing that I shipped 600 uc on 4/14/2019 here's my id 5196657367

[onyx dagger]

If you dont have access to your game account, @patent talon, we cant help.
So, contact facebook support centre and retrieve your account.

[heady hull]

I need a help

[onyx dagger]

Yes, @heady hull?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @heady hull. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

What's the issue?

[heady hull]

When bonus challange will be back in global version??

[marsh sage]

soon

[storm flume]

Please refer to this channel's pinned messages for further information, @heady hull:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[onyx dagger]

Well, @heady hull,
Soon. We cant tell you the exact time.

[heady hull]

I cant reedem battle coin in the tournament shop ..So how can i reedem it??

[onyx dagger]

Wait for the event to come back, @heady hull.

[heady hull]

Can you help me about that??

[onyx dagger]

Then you'll be able to redeem it, if you have enough Coins.

[normal fulcrum]

@heady hull Unfortunately you cannot until the event is back. For more info, refer to pinned message of the channel

[heady hull]

@normal fulcrum can you please give me pinned message??

[spring zephyr]

@heady hull https://discordapp.com/channels/393088095840370689/481200416349224980/753597305667453038

[viscid gust]

My game is crashing every minute ( it’s been 2 day I installed the game many time but it doesn’t fix)
Device = ipad 6th gen🥺

[pastel atlas]

I just played a classic match in asia server region Indi where the whole lobby got disconnected and most of them died drowning just few were alive

[onyx dagger]

Feel free to send your feedbacks in #old, @pastel atlas and @viscid gust.
The Team is aware of this.

[storm flume]

Please refer to this channel's pinned messages for further information, @heady hull:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to subpoint 4.7 in #faq for further information, @viscid gust. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[viscid gust]

@onyx dagger so im not alone who is facing same issue on that device?

@marsh sage I already tried it

[onyx dagger]

Read #faq 4.7, @viscid gust.

As I said, @viscid gust,
Feel free to share your feedback in #old, so that the Team can look into this issue.

Request for a nickname in #discord, not here, @pastel atlas.

[frigid dirge]

Hello guys , is there any way to get the music of PubgM without copyright to use it as background in my stream ? thank you

[onyx dagger]

You can stop the music in the lobby, @frigid dirge.
Or try reducing the music volume in settings.

[frigid dirge]

@onyx dagger no no , i just need it as file to put it in the scene in my streaming program

[halcyon basin]

In need pubg mobile download link

[onyx dagger]

You can download PUBG Mobile from Google Play Store or Appstore, @halcyon basin.

[storm flume]

Please refer to subpoint 1.1 in #faq for further information, @halcyon basin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[normal fulcrum]

@frigid dirge PUBG MOBILE and it's content are and always will be copyright protected

[proven slate]

Please do something for hackers they are freezing server

[normal fulcrum]

Oh, try checking YouTube for PUBG Mobile Soundtrack non-copyright
You can download one from them.
@onyx dagger Don't give such answers

[frigid dirge]

@normal fulcrum that's why i am trying to ask here if there is a file free copyright for streamers

[onyx dagger]

Sorry @normal fulcrum

[normal fulcrum]

No

[onyx dagger]

So No, @frigid dirge.

[normal fulcrum]

@onyx dagger It's fine

[viscid gust]

Nobody is replying on feedback section

[onyx dagger]

No one would reply in Feedback channel unless it's really necessary, @viscid gust.
It's a channel for Feedbacks and report of bugs. The authorities will go through it, and will try to fix those issues.

[viscid gust]

@onyx dagger how fast is the authority?

[onyx dagger]

Feel free to talk with me in #chat, Not here, since this is a support channel, @viscid gust.

[night cloak]

Does us have tournament option

[timber cape]

@100Տ ᏀᎪᎷᎬᎡᎽͲ#2129 format your phone

[onyx dagger]

What? @night cloak

[night cloak]

Does US COUNTRY have tournament option that is in pop menu under esport

[onyx dagger]

What's the issue, @timber cape?
If you dont have any doubts/issues regarding the game, Then move to #chat.

Maybe. @night cloak

[agile hollow]

Can anyone of this game send me link of cheats? 😂 i wanna follow TRANDS of today pubg and be same as 90% of the players... (sarcasm, facepalm)

[onyx dagger]

Move to #chat or #pubg-mobile, @agile hollow.

[agile hollow]

U dont like when u get trash in this chat? Well i dont like trash bugs and cheaters when i play game, so chill 💃🏻

[onyx dagger]

Report the cheaters, And you can send your feedback about the bugs in #old, with screenshot proof, So that The Team will look into it, @agile hollow.

[agile hollow]

We both know pubg dont ban any1 or if cheater get ban he can use his account in 2 days (not 10 years) u can check youtube cheaters say that themselfs

[onyx dagger]

The Team actually bans a lot of hackers/cheaters in a day.
You can discuss/talk about this in #pubg-mobile.

[agile hollow]

Ye ge bye, talking with Support is same as reporting cheaters = USELESS bye have a good time :risitas:

[short eagle]

it isnt useless

[agile hollow]

Then explain me how cheater that got 10 year ban, log back in game after 2 days and also he say that its not first ban but max period of his banned account was 2-3 month (not 10 year)... cheaters show all proofs on youtube to proof how useless ban system of pubg is.

[quiet nimbus]

5985697221 please ban this ID😩

[storm flume]

Hello, @quiet nimbus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[main swan]

how do i unlink hacker sosial media on my account

[storm flume]

You can contact the customer service via the game settings, @main swan. Refer to subpoint 5.3 in #faq for further instructions.

[sick shale]

Follow this example

[main swan]

i already contact but no respond

its been 1 month

[onyx dagger]

It usually takes them time to respond depending upon the number of claims made by different players. Therefore, waiting for their reply is the only thing you can do, @main swan.

[sick shale]

You have to wait, it takes time due to large amount of support requests

[main swan]

Ouhh cause i thought they didnt respond to it

[onyx dagger]

Takes time.

But they'll reply to you as soon as possible.

[proper rover]

can someone please tell when will bonus challenge add again?

[onyx dagger]

Dont know about it, @proper rover.
But will be added soon, Hopefully.

[storm flume]

Please refer to this channel's pinned messages for further information, @proper rover:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rustic sentinel]

I can't push the rank becoz of hackers, they are freezing the serve, we can't even move in match

Is pubg working on this or they unaware

[onyx dagger]

Kindly create a detailed report in #old, @rustic sentinel. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[vale iron]

@rustic sentinel bro if u got server hacker From today the points will not deducted

[short eagle]

@rustic sentinel they are aware of this

[onyx dagger]

Move to #chat to chat, @vale iron.

[rustic sentinel]

@onyx dagger if i do that then my game will be fix?

[steel wing]

Where could I get the Chinese version

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[steel wing]

@celest shadow mate can I have a link?

Alr

[onyx dagger]

If you do it, @rustic sentinel, You're helping The Team to look more into this matter, and try to fix this issue as soon as possible.

[steel wing]

Where can I ask someone then

[onyx dagger]

Not here.

[celest shadow]

Browse it, @steel wing. We only provide support for the global version of PUBG MOBILE.

[rustic sentinel]

@onyx dagger ok I'll do that now

[steel wing]

But installing from unofficial sites isn't that safe right @celest shadow

[onyx dagger]

Sure.

But installing from unofficial sites isn't that safe right @celest shadow
As he said We only provide support for the global version of PUBG Mobile, We don't know, @steel wing.

[steel wing]

Ok

Can I make one last question about this

[sick shale]

Please ask questions related to the global version only.

[steel wing]

Sorry

@sick shale is there a chinese server then?

[onyx dagger]

We only provide support for the global version of PUBG Mobile, We don't know.

[sick shale]

I don't think so, use Google

[steel wing]

Ok thanks

[onyx dagger]

Welcome.

[clever frigate]

How can Pubg mobile provide my lost raiting points from last 2 days server stability? i lost around 500-600 raiting coz i was not able to jump out of the plane, or game was just kicking me out or due to 900+ ping. please Support team help me

[onyx dagger]

Kindly create an detailed report in #old, @clever frigate. Please provide the following details :
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
And about the ratings, as written in the scripts, you'll get your lost rating back if you're killed by a Cheater.

[clever frigate]

from last 2 days i was not killed by cheaters i was not able to join the match or was kicked out of the match. but rating was going lower and lower, in how long i ill get my points back if i put this ticket in such "script"?

[obtuse quail]

Setting 》 Basic
There is no country region to change
How can fix this?

[onyx dagger]

Feel free to post your Feedbacks in #old, @clever frigate.

If you're from Europe, you cant change your region, @obtuse quail.

[sick shale]

@obtuse quail Change region option isn't available in European accounts.

[night cloak]

In tournament redeem option is not showing
Please reply me

[onyx dagger]

Must be a bug, @night cloak.
Try restarting the game.

[obtuse quail]

But im not Europe that case i talking about@sick shale @onyx dagger

[clever frigate]

from all the problems i posted in feedback-bugs i didnt get help with any of them, please give me other option, email directly to the team or support live team contact, i am also ok with skype call to explain in all the details, i need my rating in 1-2 day back not in 1 month or 3 year

[obtuse quail]

If u got any way to fix this case!
Long time i searching to fix it

[night cloak]

@onyx dagger I tryed but it not working

[sick shale]

@obtuse quail You have probably chosen Europe as your region when you created the account.

[obtuse quail]

@sick shale its too old from season 3

[sick shale]

Contact customer service for further information.

[onyx dagger]

No one actually replies to #old, Unless its necessary, @clever frigate.
When you post an Feedback, The Team see it and looks into the issue, And tries to solve that trouble/issue as soon as possible.

[obtuse quail]

At this time there is no way!@sick shale

[clever frigate]

So if no1 helped me seems like they didnt see my report in that chat, thats why i ask for other channel where i can talk directly to team member.

[onyx dagger]

No it isnt like that.
The Authorities check every Feedbacks, and will try to fix the problems, which the Users Report as bugs.

As he said, @obtuse quail, Contact customer service for further information.

[onyx dagger]

What is this, @broken vapor?

State your issue.

[broken vapor]

Iam was escape from the hackers in this place

Please ban all hackers

Pubg

[clever frigate]

I lost skin that i droped from the box, right after i saw the drop my game crash and after i logged back there was no skin and no create. already 2 month i didnt get my item back or didnt even got any message or compensation. so you wanna say that team read this and just ignored me? well ok time to quit this game its impossible to play it and impossible to get any help. right now i am in support channel while i get 0 support big thanks but you guys sux together with Pubg devs itself

[onyx dagger]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams, @broken vapor. Additionally you can report them via http://cheater-report.pubgm.cc/.

[broken vapor]

How I report

[night cloak]

Give any answer

[broken vapor]

He is hack full pubg server

How I report

He using server down hack

[onyx dagger]

First of all, @clever frigate, Calm Down.
If you got any issue in the game, Contact Customer Care in-game.
They'll help you.
And be advised that the Discord staff isnt from Tencent.

Report him with his ID, With screenshot proof, In that link above, @broken vapor.

Tried removing the app cache from settings, @night cloak?