@clear spindle why each & every time server disconnected while pushing rank? In conqueror lobby all player landed at the end of the plane path with 968ping causes disconnected & can't join the match again. I also heard abou DDos hack which can dc whole server except hackers & his teammate. Now I dont know is it pubg server problem or hackers' hack. But deep down we all pushers have to pay our points.
#questions
near frigate
vagrant onyx
Where can I see pubg ToS?
@night cloak https://www.pubgmobile.com/terms.html
ripe citrus
Idk if i can post this here but this Guy sprayed down a whole squad and other players as well, we were inside a building and started knocking people out from far away
storm flumeBOT
Hello, @ripe citrus!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
clear spindle
I know how frustrated you're, @near frigate the security team is work on fixing these.
karmic sail
Hello i am facing high ping issue server loading always Disconnect issue please fix it ASAP
Name on Pubg : ts | TAQI
DEVICE : Realme 5
Internet - PTCL Charji WiFi
PUBG ID : 5165936618
Country : Pakistan
vagrant onyx
@karmic sail there is server high ping issue in Pakistan if you still don’t know
I will take this issue
With the information
Its could be useful
near frigate
@clear spindle your security team is fixing since past 2 years
native marlin
Hi can I use DNS charger to play PUBG MOBILE with jio
vagrant onyx
@karmic sail also head over #735483472432594994 subpoint 3.1 and join Pakistan server of pubg mobile
marsh sage
Did PUBG make any more collaboration rather than Blackpink, mountain dew and alone walker
sage shard
Did PUBG make any more collaboration rather than Blackpink, mountain dew and alone walker
@marsh sage its alen walker🙄
vagrant onyx
Did PUBG make any more collaboration rather than Blackpink, mountain dew and alone walker
@marsh sage yes before they did
sick shale
@marsh sage Yamaha too.
marsh sage
any more?
vagrant onyx
Did PUBG make any more collaboration rather than Blackpink, mountain dew and alone walker
@marsh sage also 3 years celebration is coming
sick shale
I don't remember
vagrant onyx
@marsh sage next year probs in march month
marsh sage
I am preparing a note for today's exam
vagrant onyx
@marsh sage they where some in season 8 they bring season2-3 outfit
restive wren
Any admin arbic here ?
marsh sage
No
restive wren
Where server arab!
vagrant onyx
Any admin arbic here ?
Go to #735483472432594994 subpoint 3.1
and join pubg mobile mena
@restive wren
golden glacier
Is premium create deleted?
restive wren
Arab server*
sage shard
Is premium create deleted?
@golden glacier no
vagrant onyx
lost kindle
hi
d
Iam facing high pink it renders so well i cant play pubg it goes to 900 plus ms iam getting the wifi spped as 73 mbps what to do
storm flumeBOT
Please refer to this channel's pinned messages for further information, @lost kindle:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
lost kindle
MOBILE
upbeat cargo
Hey
I got problems with my sensitivity, so i used to play the same sensitivity several seasons. I used to play scrims, tournaments. I actually played with like "no recoil". After the new update, my recoil is not the same, it's hard to spray in no recoil, my recoil is jumping/shaking. Since the new update, i doesn't played scrims with my team, because of this bug. Anyone has any idea what to do?What's the problem?Anyone else has these problems? I tried almost everything...😕
keen shard
hello i have problem in my acc i have AEGIS UAZ and i use it but now i cant change it to other skin , my friend have same problem and other have the same
lost kindle
Iiam facing high pink it renders so well i cant play pubg it goes to 900 plus ms iam getting the wifi spped as 73 mbps what to do
PLS HLP MEwith this i beg u
night cloak
Will TrickSter backpack come back?
vagrant forum
@keen shard, can you please report the issue in #old along with the following details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
No information about that, @night cloak.
Have you tried using a different internet connection, @lost kindle ?
night cloak
@upbeat cargo bro it’s not a bug, I think pubg changed the sensitivity a lil bit or maybe they changed the recoil... if you play gyro try changing your sensi or decrease your sensi a lil it may help you. 🙂
gusty swan
@upbeat cargo
I indeed did hate the new scopes at first
But its really not that bad just go in cheer park
I recommend changing gyro sens to all 300 but first person and 8 x
vagrant forum
@lost kindle #questions message
lost kindle
HLO
primal geyser
Can you guys change Players unknowns battlegrounds to Hackers Known kill Legit players?
gusty swan
@primal geyser Don't send that in this server keep it to yourself
primal geyser
How are fair players supposed to reach conqueror as after every 3-4 matches a hacker comes and ruins your points?
storm flumeBOT
Hello, @primal geyser!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
primal geyser
@gusty swan Im sick and tired of this attitude of PUBG Mobile! Ive been grinding all these days and then a trashy hacker comes and destroys my points! PUBG should issue a refund of points if a hackers kill you!
upbeat cargo
But its really not that bad just go in cheer park
@gusty swan I don't play on gyro
vagrant onyx
@primal geyser that mod you play is not good for push rank
There is lot of cheater in that the one !!
gusty swan
@gusty swan I don't play on gyro
@upbeat cargo Then I would go to Feitz channel and he plays without gyro and you can see his tutorial on how to aim control without gyro.
gusty swan
@primal geyser I recommend playing on the server your actually living in.
rustic sentinel
What the hell happened to the servers of pubg?😠
vagrant forum
upbeat cargo
@upbeat cargo bro it’s not a bug, I think pubg changed the sensitivity a lil bit or maybe they changed the recoil... if you play gyro try changing your sensi or decrease your sensi a lil it may help you. 🙂
@night cloak I don't play on gyro, I know they changed, but I still can't find best sensitivity, actually, i make a new sensitivity to any scope, and the game is ignore that, the new sensitivity is not effective
gusty swan
What the hell happened to the servers of pubg?😠
@rustic sentinel I don't recommend Vikendi.
gusty swan
@gusty swan it's always crash in vikendi?
@rustic sentinel No, it's just that Vikendi and Miramar give more points so I just feel like more hackers would go there. (If they were smart)
upbeat cargo
@upbeat cargo Then I would go to Feitz channel and he plays without gyro and you can see his tutorial on how to aim control without gyro.
@gusty swan I don't like others sensitivity, it's not the same, because of the device, and i've used to play on my own sensitivity for multiple seasons, and i played scrims
rustic sentinel
@gusty swan it means servers are crashing it's becoz of hackers?
gusty swan
@gusty swan I don't like others sensitivity, it's not the same, because of the device, and i've used to play on my own sensitivity for multiple seasons, and i played scrims
@upbeat cargo Yes, but you don't have to follow his sens, you can just have your own, but he will just show you what to do with your screen to control it.
@gusty swan it means servers are crashing it's becoz of hackers?
@rustic sentinel Yes. Hackers found a new hack for that.
rustic sentinel
@gusty swan and what happened to pubg? Why they are not doing something for that?
gusty swan
@gusty swan and what happened to pubg? Why they are not doing something for that?
@rustic sentinel They are.
heavy vortex
This is not a discussion channel. Please use #chat or #pubg-mobile for having conversation. @gusty swan @rustic sentinel
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat.
rustic sentinel
I'm so disappointed with pubg, they never care about their players, so many hackers are in the game, I'm tired of reporting them and they don't even ban them, why pubg can't do something for hackers?
gusty swan
@heavy vortex I was replying to his report in here.
I'm so disappointed with pubg, they never care about their players, so many hackers are in the game, I'm tired of reporting them and they don't even ban them, why pubg can't do something for hackers?
@rustic sentinel Pubg surely gets millions of reports a day, They can't just check every single one of them in one day.
rustic sentinel
In every game there are hackers you know,with aim bot and location hack and
heavy vortex
You're still doing the same. 
please move to discussion channels.
rustic sentinel
@gusty swan have another online games when someone is using hack so the game detect it, but in the pubg game it's not even it's an online game but pubg can't detect that someone is hacking or not
polar marshBOT
@tardy rivet:
green belfry
I find a player who is using ddos attacks on server in conqueror lobby
green belfry
@onyx cairn How to report a player who is using server freezing hacks
onyx cairn
If you were able to catch his Username and/or ID you can report him via search function, for example.
green belfry
What criteria I need to select
onyx cairn
cheating
green belfry
In cheating option there is no option for this Type of hacks
onyx cairn
or others and write what happened
sharp onyx
"other"
keen jackal
My account is stuck on vietnam version, when will the globala migration form open again?
long kettle
i have a question, anyone knows for fact if the aim assist is different between mobiles/ tablets?
polar marshBOT
@night cloak:
night cloak
How to fix that bug
lost kindle
bro pls update
night cloak
Update what??@lost kindle
slow roost
the game duh
night cloak
@lost kindle it’s the last version i have
lost kindle
update pubg
night cloak
@lost kindle haha really!!!
upbeat cargo
Hey
I got problems with my sensitivity, so i used to play the same sensitivity several seasons. I used to play scrims, tournaments. I actually played with like "no recoil". After the new update, my recoil is not the same, it's hard to spray in no recoil, my recoil is jumping/shaking. Since the new update, i doesn't played scrims with my team, because of this bug or I don't know what it is. Anyone has any idea what to do?What's the problem?Anyone else has these problems? Btw I'm not using gyro. I tried almost everything...
night cloak
And u can’t @slow roost login with the version in the playstore
slow roost
does anyone else have your acc?
night cloak
@slow roost who me ?
slow roost
yup
night cloak
Yeah he bugged it and I couldn’t login
But now i found out how he did and can login with an edited version
slow roost
wait which region pubg did he login?
storm flumeBOT
You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.
night cloak
@slow roost the way is he edited gamefiles and version
slow roost
ooop
polar marshBOT
@slow roost:
night cloak
But now i want to login and play
Which if i do now i can get ban 10 years because of it
😡😡
If i login with the edited version
In the database the version u logged in records
upbeat cargo
Can anyone help me?
proud basin
100 UC missing from account reason please
storm flumeBOT
You can contact the customer service via the game settings, @proud basin. Refer to subpoint 5.3 in #faq for further instructions.
We are unable to provide assistance if you do not ask a question or state a problem, @upbeat cargo. Remember to read through #faq before asking questions in the support channels.
slow roost
Hey
I got problems with my sensitivity, so i used to play the same sensitivity several seasons. I used to play scrims, tournaments. I actually played with like "no recoil". After the new update, my recoil is not the same, it's hard to spray in no recoil, my recoil is jumping/shaking. Since the new update, i doesn't played scrims with my team, because of this bug or I don't know what it is. Anyone has any idea what to do?What's the problem?Anyone else has these problems? Btw I'm not using gyro. I tried almost everything...
this is what he asked
upbeat cargo
this is what he asked
@slow roost yes, this is what i asked, thank you
spring zephyr
@slow roost Nothing has been changed. Try repairing the game and double check if you are using the same settings.
proud basin
Thank you
fair orbit
upbeat cargo
@slow roost Nothing has been changed. Try repairing the game and double check if you are using the same settings.
@spring zephyr I tried to repair, i tried so much things, hoping if it's work, but nothing changed
polar marshBOT
@night cloak:
brazen kindle
Hi
marsh sage
@brazen kindle Pls move to #chat for irrelavent topics
brazen kindle
Why has my account been suspended ?💔
I am not cheaters or haker or play with haker or use VPN 😤
storm flumeBOT
You can contact the customer service via the game settings, @brazen kindle. Refer to subpoint 5.3 in #faq for further instructions.
stray flare
hello. how activate ultra sound in emulator ??
spare bison
@sacred moss
marsh sage
@stray flare type .emulator in #481204134859505684
polar marshBOT
@brazen kindle:
marsh sage
@stray flare Ask in #emulator-support
austere inlet
Help me please
stoic condor
You can't not ben any heker i will report on wed and fill from but you not take any action
lunar lantern
how can i unlink my gmail from game it is very necessary plz help me
storm flumeBOT
Hello, @stoic condor!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
spring zephyr
@lunar lantern You can't.
austere inlet
Help me please
night cloak
@spring zephyr can u dm me want to report a bug which i have reported 6 months ago and it not fixed yet
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @austere inlet. Remember to read through #faq before asking questions in the support channels.
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
night cloak
Need someone talk to personal
lunar lantern
@spring zephyr oh god why its too bad i don’t want it anymore 😭
austere inlet
I can't find the answer to the ticket, Where is my case?
night cloak
@short eagle hahah I don’t need help i just want to help to make the game with no bugs and cheats
short eagle
@night cloak are you talking about #questions message
polar marshBOT
@coarse pike:
night cloak
Hahah@spring zephyr like the admin cares about them
I reported it 6 months ago and they doesn’t care about it
short eagle
@night cloak are you talking about this?#questions message
night cloak
Reported it in this channel and the bugs channel too
And there is no response from admins
clear spindle
You need to wait for a future update and contact in game customer service for further.
austere inlet
I can't find the answer to the ticket, Where is my case?
clear spindle
Just type Ask me in there first.
polar parcel
Does anyone still experianxe in game lag when around enemy ?
storm flumeBOT
Please refer to subpoint #4.9 in #faq for further information, @polar parcel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
We are unable to provide assistance if you do not ask a question or state a problem, @blazing widget. Remember to read through #faq before asking questions in the support channels.
blazing widget
@clear spindle hi Kai sa
clear spindle
We are unable to provide assistance if you do not ask a question or state a problem, @blazing widget. Remember to read through #faq before asking questions in the support channels.
blazing widget
Made me sad
austere inlet
@clear spindle when I type (ask me) it sends me the same message as in screen
clear spindle
Then wait for a few more hours.
austere inlet
@clear spindle ok thanx
next pagoda
Payload
clear spindle
soon ™️
polar marshBOT
@blazing widget:
storm flumeBOT
Please refer to subpoint #4.11 in #faq for further information, @maiden sphinx. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
hello i need help i opened a classic crate then i didnt get the item i also got a vid of it
clear spindle
@maiden sphinx read the message from @storm flume
storm flumeBOT
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
maiden sphinx
@clear spindle there is no clear answers
sick shale
@night cloak
night cloak
i cant contact customer service in-game
sick shale
Why not?
night cloak
@sick shale i tried before i contact
maiden sphinx
@clear spindle Yep
sick shale
Start a new conversation
sick shale
Might be an emulator issue, ask in #emulator-support
next pagoda
bring back Payload
night cloak
i cant see it
sick shale
@next pagoda Payload is coming soon.
sick shale
Type .emulator in #481204134859505684
clear spindle
@maiden sphinx
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.
clear spindle
thorn terrace
after 1 or 2 match sometime continuously in 2-3 game facing server free ze issue...
getting big minas..
sick shale
@night cloak Can you post the video
sick shale
@night cloak Take a screenshot from the video and post it in #emulator-support
night cloak
@sick shale no need im uploading the video
sick shale
Alright
green belfry
What are the precautions to do when servers freezed
weak peak
Ipad 7 lag after erangle 2.0 update pls helppp
storm flumeBOT
Please refer to subpoint 4.11 in #faq for further information, @maiden sphinx. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
jovial crypt
Ok so where to report cheaters
radiant pagoda
My Samsung galaxy on 8 lags it has Snapdragon 450 processor and 4GB ram
storm flumeBOT
Hello, @jovial crypt!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
Please refer to subpoint 4.9 in #faq for further information, @radiant pagoda. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
maiden sphinx
@storm flume I went through #faq and the mentioned setting for DNS change I could not find them because my phone is updated to the latest and they changed the setting format.
polar marshBOT
@tribal laurel:
sick shale
@night cloak It could be a sticker or silver fragment
upbeat cargo
Hey
I got problems with my sensitivity, so i used to play the same sensitivity several seasons. I used to play scrims, tournaments. I actually played with like "no recoil". After the new update, my recoil is not the same, it's hard to spray in no recoil, my recoil is jumping/shaking. Since the new update, i doesn't played scrims with my team, because of this bug. Anyone has any idea what to do?What's the problem? I tried almost everything, and I'm not playing with gyro
left jolt
As far as I know they didn't mention anything about aiming or sensitivity related updates on 1.0 patch notes: https://www.pubgmobile.com/en-US/news_detail/webplat/info/news_version3/35372/35373/35374/35386/35387/m20497/202009/868877.shtml
Although you could state your issue in #old.
@upbeat cargo ^
upbeat cargo
As far as I know they didn't mention anything about aiming or sensitivity related updates on 1.0 patch notes: https://www.pubgmobile.com/en-US/news_detail/webplat/info/news_version3/35372/35373/35374/35386/35387/m20497/202009/868877.shtml
Although you could state your issue in #old.
@upbeat cargo ^
@left jolt Alright, thank you.
abstract anvil
#questions lets be honest with ourselves, you guys the staff of support think PUBG is doing a good job with the hackers?😂
polar marshBOT
@lean eagle:
alpine flower
do we get anything for voting?
vagrant onyx
do we get anything for voting?
@alpine flower no
alpine flower
@alpine flower no
@vagrant onyx nothing? lol ok
golden bear
Is there any te cent staff here or email I can send to for a complain about hacked acc and we don’t have access to it
vagrant onyx
@golden bear contact customer service
golden bear
In game ?
marsh sage
yes
storm flumeBOT
You can contact the customer service via the game settings, @golden bear. Refer to subpoint 5.3 in #faq for further instructions.
golden bear
the problem is the hacker successfully unlinked all my Social acc and I don’t have anymore access to it
Ok thanks
storm flumeBOT
Please refer to subpoint #2.8 in #faq for further information, @golden bear. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
marsh sage
Seek help from CS
golden bear
I will do
alpine flower
the problem is the hacker successfully unlinked all my Social acc and I don’t have anymore access to it
@golden bear can you access the game or not?
golden bear
Not at all
He hacked it the first time
But I got it back
But he already linked his mobile number to my acc
I wasn’t playing so much when I try to log on it it direct me to making new acc
Both twitter and Game Center
alpine flower
ok in-game customer support only can help you
good to know that you have access to your PUBGM account
alpine flower
No I don’t have anymore
@golden bear oops
golden bear
I have upgraded guns in it
alpine flower
wait i will ask or you some moderators if in-game cs can help you out because its very doubtful
golden bear
It’s gone and I’m not sure if tencent can even take it for me
Yes that would be very helpful
Any info they need receipt anything I can give be
alpine flower
@sand path yo we need help here
alpine flower
oh lets hope for the best
golden bear
thank you so much
upper wolf
Any way to unlink this email, codes coming so late
vagrant forum
Nope, @upper wolf.
polar marshBOT
@night cloak:
golden bear
That’s the problem
The one who hacked my acc linked his email using that when he gave it back to me the first time
So even if I change all my socials pw he still managed to log and unlink mines
storm flumeBOT
You can contact the customer service via the game settings, @golden bear. Refer to subpoint 5.3 in #faq for further instructions.
upper wolf
Nope, @upper wolf.
@vagrant forum i couldn’t sign in till now cause the codes coming after one day, too late
vagrant forum
The feature is still in beta stages so that might be the reason, @upper wolf. Feel free to report it in #old. You can also give a suggestion to add an option to unlink the email.
left jolt
@upper wolf you could also try to contact the Customer Service for that, maybe they're able to help you. Refer to subpoint 5.3 in #faq for further instructions.
ionic cedar
@lime juniper what is happening in pubg mobile they are giving traffic to pubg server do anything about it
<@&639889499718942720>
<@&481161015728406538>
@Error 403 what is happening in pubg mobile they are giving traffic to pubg server do anything about it<@&639889499718942720><@&481161015728406538>
fluid karma
Bro can u help me
onyx cairn
Oof
clear spindle
smh
polar marshBOT
@fluid karma:
onyx cairn
Tap on the 3 dots next to their name and report them directly to telegram, @ionic cedar
clear spindle
@ionic cedar You dont need to tag the moderator or the community role for these, report it to that platform and the security team is already working on it.
Next time will be a mute for misusing the role mention.
onyx cairn
alpine flower
any mods
storm willow
Since the team already aware the issue you reported, im removing the post @ionic cedar
ionic cedar
@clear spindle check it sir it's prove for it
alpine flower
i had a doubt a person above was seeking help and said that she cannot login to her pubgm account and the account was hacked can she use in-game cs to retrieve it?@storm willow
storm willow
Yes, all account related issues are handled by customer support ingame @alpine flower
alpine flower
Yes, all account related issues are handled by customer support ingame @alpine flower
@storm willow she said she cannot login to her account
is it possible then?
hacker unlinked all the social media of hers
storm willow
Nothing we can do, customer support is the only hope.
It’s accessible from login screen itself
analog trench
Due to this Server Freez hack, I lost a lot of points, I didn't want to do the Conqueror
alpine flower
It’s accessible from login screen itself
@storm willow ok thanks mate
ionic cedar
Yes I also surviving this problem help @alpine flower
night cloak
@everyone hey guys how many of you know abous ddos hacking in pubg? Literally i ma pushing for conqueror any for the third consecutive time whole server crashed. I got like -150 ratings..
vagrant onyx
@night cloak
please try not to play or switch between network
and not to play with vpn
night cloak
im dont use any vpn already 😦
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @spiral dock. Remember to read through #faq before asking questions in the support channels.
spiral dock
I need help
vagrant onyx
@everyone hey guys how many of you know abous ddos hacking in pubg? Literally i ma pushing for conqueror any for the third consecutive time whole server crashed. I got like -150 ratings..
@night cloak all ready reported
storm flumeBOT
You can contact the customer service via the game settings, @spiral dock. Refer to subpoint 5.3 in #faq for further instructions.
polar marshBOT
@night cloak:
fleet lotus
I don't understand why it always lags when Iam in close range fights and we get defeated all the time why don't you guys try to fix it
storm flumeBOT
Please refer to subpoint #6.1 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
vagrant onyx
I don’t understand why it always lags when Iam in close range fights and we get defeated all the time why don’t you guys try to fix it
@fleet lotus its happen not only you
when you are close to enemy your game will lag
No fix 100%
robust geyser
after uninstalling global version and then installing kr version will i get my account or do i have to make a new one? 
mystic tangle
I enabled death replay in settings but still can't find that option after match ends. I have HDR in graphics and have a good phone. What am I missing?
robust geyser
@mystic tangle did you play classic?
mystic tangle
Erangel tpp 4 players @robust geyser
robust geyser
idk then
vagrant lagoon
@robust geyser new one global doesn't transfer to kr.
robust geyser
@vagrant lagoon thanks
mystic tangle
@robust geyser thx
robust geyser
pure raft
Wait I thought conqueror players do receive frame and parachute reward. Why is parachute not available in s15 for conquerors???
vernal tree
hello iam getting errors in-game when iam opening the game with jio
iam getting loading page and mic is not working in game plzz help me with this
vagrant forum
Isn't the parachute for ace, @pure raft?
pure raft
I believe so got the ace one but I saw someone today saying he redeemed is frame n parachute when he got to conqueror but me yesterday it was only the frame I got. @vagrant forum
vagrant forum
@vernal tree, change your DNS settings. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1. Please read through subpoint 4.5 stated in #faq for instructions on how to change the DNS settings.
There isn't a different parachute for Conquerors though, @pure raft. They only get the Frame and the rest of the rewards are received at the end of the season.
He may have collected the Ace and Conqueror rewards at the same time.
@vernal tree, no it won't.
vernal tree
@vagrant forum kkk
robust geyser
@vernal tree yes voice chat does not work for jio users (i have uninstalled pubg for the same reason). u can change dns BUT you need good internet connection or ping will be high
vernal tree
@robust geyser kk i have 150 mbps speed
robust geyser
great😎
vagrant forum
The security team is aware of tu e issue and are constantly working on fixing it, @cobalt kindle.
@cobalt kindle, please share your feedbacks and suggestions through #old.
formal oar
Hi, can you help me as the resource packs and maps are not downloaded from me, and here are some pictures
vagrant onyx
@formal oar what is your device ios or android ?
tropic river
My girlfriend have deleted me from the friendliest by accident and we lost our synergy and it was almost 10,000 points and it means the world for us how can we get it back please help!
worn snow
What is this?
vagrant forum
@formal oar, change your DNS settings. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1. Please read through subpoint 4.5 stated in #faq for instructions on how to change the DNS settings.
Well that's not possible, @tropic river. You'll have to gain the synergy again by playing.
spiral dock
@worn snow server glitch
night cloak
@worn snow it’s a server DDOS very common at the moment, feel free to report the issue via #old.
spiral dock
Happened to me this morning
tropic river
But it means alot for us is there anyway to get it back it takes almost 1.5 year to gain it 💔 @vagrant forum I would pay for that 💔
worn snow
Hello @night cloak can you explain plz what is DDOS?
night cloak
vagrant forum
As I said, that's not possible, @tropic river.
night cloak
It’s someone attacking the servers IP, @worn snow.
worn snow
Ok thanks i hope you will fix it soon ❤️
formal oar
worn snow
Sad movement @spiral dock
night cloak
Well that's not possible, @tropic river. You'll have to gain the synergy again by playing.
That’s your answer, it doesn’t change when you ask in other channels.
spiral dock
@worn snow lol I was confused
vagrant forum
@formal oar, I already told you the solution. Please check your recent mentions.
vagrant onyx
@formal oar your device is ios or android you did not answer ?
night cloak
@spiral dock it’s just a server DDOS unfortunately not much can be done, feel free to report it via #old.
mystic tangle
@robust geyser death replay is now working for me.. I disabled "auto-adjust graphics" in settings->graphics
night cloak
it would be amazing if PUBG actually had a better way to ban hackers... ID# 5231255960 & 5312898154 both run around like they don't care if they get reported...
@night cloak Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.
broken vapor
What is this pubg mobile he is the hacker
I hate the hacker
Iam very very sad
Because
I go to rank push
swift hatch
?
vagrant forum
The numbers are way higher, @swift hatch. The security team is constantly banning cheaters. Please report them if you encounter any.
swift hatch
@broken vapor yeah man and the don't seem to care
storm flumeBOT
Hello, @broken vapor!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
broken vapor
I am die in the top 10 in solo match give only 20 + and hacker is kill me 25-
swift hatch
@vagrant forum we do everytime and those guys still in the game
broken vapor
No pubg
I need my minused point
Or I delete
Iam very very sad
Iam really crying
Please ban all hackers
What
What is this
Haaa
storm flumeBOT
Hello, @broken vapor!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
kindred oak
Hii, any news about the Poco X3 NFC with increasing frame rate? Tencent is working on the Snapdragon 732g processor?
dire gate
when will the bonus challenge come???
storm flumeBOT
Please refer to this channel's pinned messages for further information, @dire gate:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
night cloak
@dire gate no ETA, please be pairent.
vagrant forum
If you have any suggestion to improve the game, please send them in #old, @swift hatch.
swift hatch
@vagrant forum the in game report or feedback doesn't work.. they never reply
@cobalt kindle you right
snow glade
So I just unlinked my facebook account from my pubg account since I wanted to delete my facebook. How can I link my game center or apple account instead? I logged in with my email before. Please @ me
jovial cedar
Fix your servers
Right now I get a lower ping in Middle East with all the cheaters and low end players than NA when I live in NA
Lazy Tencent
Ping in NA right now
reef crown
Just wondering but is anyone else’s AG not going up when you win some? Don’t tell me go post this on pubg chat, they don’t listen
Idk if it’s just a glitch or if I’ve been drinking lately
ionic sparrow
Mine does
reef crown
So are you saying I’m an alcoholic?
ionic sparrow
Maybe
reef crown
crisp turret
Sorry to hear you are running into that. @jovial cedar Have you tried any basic troubleshooting for that yet, like restarting the game, restarting your device, , restarting your network connection, or trying to connect outside of the network?
night cloak
Hi I have reported a login bug two months ago in report and you did not do anything about it I just want to get game better. The bug is most of hackers are using it to steal accounts and unlink linked accounts and block the owners to login for 7 days then link a new account so the bug is they are change srcversion in obb files to another version to example if it 1.0.1.14000 in the store so they are editing it to 1.0.1.14999 then log in to the account which he has stolen. It will be saved in the database that this account has been logged in with a newer version and the owner will not be able to login to his account because the last version of the game in store is 1.0.1.14000 and shows this pic every time he login
Don’t say list it on bug channel because slowmode is 5h and no one is care about it
Of the admins
It has been from s09 and no one cares about how to solve it!!!!!
that’s enough pubg have to solve the bugs in the game and be more serious!!
vagrant onyx
@night cloak your account got hacked ?
night cloak
@vagrant onyx nope but want to get the game better
Hello, I can't download/use ULTRA Audio after I did Client repair(routine repair) and also I can't use HDR Graphic after I did that.. But before they was working fine.. How I can fix it? I need to play on ULTRA Audio because I used to it- On Emulator(Gameloop)
I know many of people who got same issue and support did not helped them
night cloak
The give no s about it here or there
And support too
I have listed salution for it but noooooo one careeees!!!!!
glacial bramble
Hello, i wanna ask something, im sharing one screenshot
Can anyone explain this?
vagrant onyx
@glacial bramble Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.
upbeat cargo
Hey
I got problems with my sensitivity, so i used to play the same sensitivity several seasons. I used to play scrims, tournaments. I actually played with like "no recoil". After the new update, my recoil is not the same, it's hard to spray in no recoil, my recoil is jumping/shaking. Since the new update, i doesn't played scrims with my team, because of this bug. Anyone has any idea what to do?What's the problem?Anyone else has these problems? I'm not using gyro. I tried almost everything...
glacial bramble
@glacial bramble Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.
@vagrant onyx i already read that before -_-
vagrant onyx
@glacial bramble ok
glacial bramble
I used to get 120 to 160 ms, but after this season update, im getting 250ms to 450ms constantly, i did everything like client repair, changing connection, wifi etc. But nothing happens
Even i completely reinstall the game
I was regularly using mobile data only and that was enough for me to play with 120ms, my connection speed is 55mbps
@vagrant forum
Lol neko
twilit rune
I wish to report some players
vagrant forum
If you feel like it is an issue from the game servers, feel free to report it in #old and fill the survey form which is pinned on this channel, @glacial bramble.
storm flumeBOT
Hello, @twilit rune!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
glacial bramble
If you feel like it is an issue from the game servers, feel free to report it in #old and fill the survey form which is pinned on this channel, @glacial bramble.
@vagrant forum can you do it for me please 🥺
I always getting redirected to somewhere else
scenic rampart
Why support dont want to remove my Twitter account from my pubg
Twitter dont help me to recover the account, Im waiting for 3 weeks to get a reply and nothing
swift hatch
@vagrant onyx dude the customer service doesn't work. stop telling people to use it ..
woeful reef
@woeful reef what app are you using ?
@night cloak DNS CHANGER
hallow cairn
Can anyone help me with it?
Initially I had 275 UC and then I claimed 30 UC from level 47 reward and then the total UC changed to 295
I won't spend UC on anything
storm flumeBOT
You can contact the customer service via the game settings, @hallow cairn. Refer to subpoint 5.3 in #faq for further instructions.
hallow cairn
I would save and but the royale pass
woeful reef
@woeful reef are you using the DNS changer provided via #faq subpoint
4.5?
@night cloak DNS changer version 1229lgr
Can u help me please> @woeful reef are you using the DNS changer provided via #faq subpoint 4.5?
@night cloak can u help me please
storm flumeBOT
Hello, @dry walrus!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
night cloak
@woeful reef click -> #faq then scroll until you see subpoint 4.5 then download the app suggested.
vagrant forum
Check the message above that you were mentioned with, @dry walrus.
dry walrus
vagrant forum
Scroll up a bit.
dry walrus
I cant type in the other location@vagrant forum
Cheater report is not working for me @vagrant forum
vagrant forum
#cheater-reports is currently closed and will be opened in the near future, @dry walrus. Use the official report link for now.
dry walrus
He has near 50% headshot
night cloak
It doesn’t matter
dry walrus
And he showed exactly where enemy was to my friend
night cloak
Unless you post a video
swift hatch
@storm flume also there is a problem with cheater report. how do we write the user name when its in a language we dont know?
vagrant forum
You can copy it from their profile, @swift hatch.
swift hatch
ok
rotund niche
My game is not letting load in to the lobby
storm flumeBOT
Please refer to subpoint 4.5 in #faq for further information, @rotund niche. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
earnest cove
No response from in game customer service even after 1 month. Haven't got my redeemed rewards from bonus challenge
Can anyone mod or admin or error403 please get it checked.
<@&481161015728406538>
Can anyone
modoradminorerror403please get it checked.
night cloak
@earnest cove you can wait patiently like everyone else has to, please do not use moderator role for game related questions.
hallow cairn
Initially I had 275 UC and then I claimed 30 UC from level 47 reward and then the total UC changed to 295
Can anyone help me with it?
night cloak
You can contact the customer service via the game settings, @hallow cairn. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume
hallow cairn
I swear I didn't spend it I need to purchase the next RP
polar marshBOT
@slow bridge:
hallow cairn
I tried contacting but it didn't work
feral sail
Hello
I have logged in to the Vietnamese version by mistake, and I cannot return to the global version. Please help
🙏🙏🙏
earnest cove
@earnest cove you can wait patiently like everyone else has to, please do not use moderator role for game related questions.
@night cloak how much time to wait, 1 month it has been already
feral sail
I have logged in to the Vietnamese version by mistake, and I cannot return to the global version. Please help🙏🙏
short eagle
@feral sail you cant return to the global version
hallow cairn
@short eagle can you help me with it?
I seriously needed that 10 UC
I didn't spend it or anything
I just got 20 UC instead of 30 UC
merry flint
Isn’t the VNG and the global version the same?
storm flumeBOT
You can contact the customer service via the game settings, @hallow cairn. Refer to subpoint 5.3 in #faq for further instructions.
short eagle
@feral sail no unfortunately
night cloak
Im dying to know when Payload 2.0 comes I really like payload mode any information or expectations?
vagrant forum
@merry flint, nope.
hallow cairn
I tried it it's not working
vagrant forum
@night cloak, the date has not been announced yet.
feral sail
Ok tnx
night cloak
@vagrant forum thanks ..im looking forward for this 😆
feral sail
How i can shipping uc on vng version
normal fulcrum
@feral sail We don't provide support for any version other than Global
storm flumeBOT
We currently do not have a specific release date for the upcoming update, @spark breach. Once we do, we will publish further information in #news.
spark breach
@storm flume for sake of rp mission
fast hedge
hey guys hacker link my acc with his twitter account i wants to unlink his account
but pubg said i have to wait 7 days to unlink
vagrant forum
Contact the in-game customer service, @fast hedge.
storm flumeBOT
You can contact the customer service via the game settings, @fast hedge. Refer to subpoint 5.3 in #faq for further instructions.
reef crown
Where’s the prime plus in game
fast hedge
@vagrant forum i did they wont help me
can u give me any email where thay can solve my issue
reef crown
I purchased it before but I can’t find it now, I wanted to buy it again
polar marshBOT
@full snow:
reef crown
That’s your fault
vagrant forum
As I said, contact the in-game customer service and ask them to unlink the hacker's Twitter account, @fast hedge.
reef crown
Anyways, where is prime plus in game
earnest cove
No response from in game customer service even after 1 month. Haven't got my redeemed rewards from bonus challenge
@earnest cove @normal fulcrum some comments pls.
vagrant forum
@reef crown the prime plus option is right next to your name on the top left corner in the lobby screen.
reef crown
Cool thank you, found it
hallow cairn
@vagrant forum Initially I had 275 UC and then I claimed 30 UC from level 47 reward and then the total UC changed to 295
I contacted customer service no response
Just some faq to read
fast hedge
they told me like you @vagrant forum have to wait till 7 days for unlink his twitter and after 7 days if he login again with his twitter with in 6 days he can get access again
@hallow cairn same bro
vagrant forum
@hallow cairn, you might have spent it on something by mistake. If you feel like that's not the case, please contact the in-game customer service.
hallow cairn
@vagrant forum I will never spend UC on anything I am saving it for next season the purchases for 10 UC are daily spin first time, popularity bike that's it I guess I double checked everything I haven't spend anything accidentally
vagrant forum
@fast hedge, if you are trying to unlink it yourself then you won't be able to do so. You will have to rely on the customer service for that. Here's an example, try following it:
urban jasper
When will be the upcoming crew challenge?
storm willow
@urban jasper will be announced ingame.
vagrant forum
@hallow cairn, unfortunately that's something that we cannot help you with on Discord. We aren't a part of customer service.
If you answer correctly to the questions that are asked you when you try to contact the customer service, your ticket will be forwarded to a support agent who will assist you with your issue. A reply from the customer service may take time since they receive a lot of requests and queries every day. I hope you understand that.
hallow cairn
There is no option for RP rewards there
urban jasper
@urban jasper will be announced ingame.
@storm willow ETA?
storm willow
We do not have any information on that @urban jasper
hallow cairn
Today only it unlocked I was really excited to reach half way for the next royale pass
@vagrant forum can you help me how to answer those for my issue??
I tried it lead to nowhere
night cloak
Hello, I can't download/use ULTRA Audio after I did Client repair(routine repair) and also I can't use HDR Graphic after I did that.. But before they was working fine.. How I can fix it? I need to play on ULTRA Audio because I used to it- On Emulator(Gameloop)
Someone answer me please..
normal fulcrum
some comments pls.
@earnest cove I guess someone already gave you an answer
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.
earnest cove
normal fulcrum
@earnest cove We cannot do anything unfortunately. If we could, we would definitely have helped you. But when it comes to CS, only they can help
sour osprey
@fast hedge, if you are trying to unlink it yourself then you won't be able to do so. You will have to rely on the customer service for that. Here's an example, try following it:
@vagrant forum i had and still have this problem how can I get rid of a second guy accessing my account
If I try to unlink the other guys Apple account it doesn’t work cuz I need to wait 7 days and he will just cancel it again
What should I do
storm flumeBOT
You can contact the customer service via the game settings, @sour osprey. Refer to subpoint 5.3 in #faq for further instructions.
sour osprey
I did it and it didn’t help at all cause all they say is contact the social media
But they don’t care about Someone account at all
Am I Talking to a bot? 😩
frosty dirge
Merhaba, hile kullanmadığım halde hesabım yasaklandı. Tüm oyunumu incelenmesini talep etmenizi istiyorum Haksız bir şekilde yasaklandım hesap bilgilerim thee_descentt@windowslive.com (facebook)
polar marshBOT
@frosty dirge:
fast hedge
@vagrant forum @vagrant forum i make complaih
i repote alreadh
ready after how long they can unlink twitter
any idea
tell me pls
harsh igloo
I dont have bouns challenge in emulator pubg
sick shale
@harsh igloo I don't think bonus challenge is available on Emulator
fast hedge
after reporte my account how long they can unlink hackers twitter from my account
sick shale
@fast hedge Through customer service?
polar marshBOT
@lofty nova:
gloomy dagger
Will pan skin count as gun skin in collector title ?
sick shale
@gloomy dagger yes
prime flax
Hi
My account has been stoled and linked on another account how i can remove the stolen account
jovial cedar
Don’t worry they make new account and you have friends again
storm flumeBOT
You can contact the customer service via the game settings, @prime flax. Refer to subpoint 5.3 in #faq for further instructions.
prime flax
@sick shale ok thanks
snow cargo
Hello
pine vault
Can i unlink E-mail from my pubg acc ?
storm willow
No. @pine vault you may try contacting ingame customer support
prime flax
@sick shale there isnt any response
steep gust
night cloak
@steep gust please provide a screenshot of the message in English.
steep gust
I can only log in when running vpn and my second device enters without vpn. The same account opens in Samsung Note 10 without vpn, and it does not open in Realme X2pro except after running the vpn
Please help me
night cloak
@steep gust please provide a screenshot of the message in English.
keen lily
Good night everyone ! Tell me who faced the situation ! They are already writing off 8000 uc from the account ! I have never made deposits on third-party sites only through the play store ! Support is not responding for 4 days !
short eagle
it takes time for them to respond be patient
winter solar
Hello,
I have a problem with PUBG MOBILE, is there someone who can help me?
storm flumeBOT
You can contact the customer service via the game settings, @winter solar. Refer to subpoint 5.3 in #faq for further instructions.
keen lily
purchases were made on September 19-21 from this moment they began to write off !
night cloak
@steep gust are you in India ?
steep gust
@night cloak
No, I am in Iraq and work on my brother's device. The game is normally without a vpn and logged into my account from my brother’s device, and it is normal, but in my Realme x2pro device, do not enter the interface until after running the vpn

winter solar
@storm flume
I actually reached out and got nothing
sick shale
@prime flax Start a new conversation and try again please
devout holly
I lost my Facebook account and cannot access my PUBG Mobile account
night cloak
@devout holly If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8.
Anyone knows why when I wear my earphones the audio is like in opposite sides... Example: when I hear a guy on the left turns out he isn't on the left but on the right side
^^^^^^^^^^^
Your earphones are not in the rights ears ?
winter solar
@night cloak
Please help me
tame pecan
@night cloak hi
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @tame pecan. Remember to read through #faq before asking questions in the support channels.
night cloak
You can contact the customer service via the game settings, @winter solar. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume
jovial cedar
Do you think you might open up #cheater-reports anytime in October?
You completely missed September
Or the mods here are that lazy
slender wharf
As we have already said, @jovial cedar. There is no ETA for #cheater-reports to be opened as it is a community runned report system and it isn't the fastest method.
winter solar
@night cloak
If i go to th #faq
Look what i get
You do not have permission to send messages in this
channel.
night cloak
@winter solar you only need to read it.
steep gust
@night cloak way
winter solar
@night cloak
I have already read, but do not understand what to do
night cloak
@winter solar contact in game support for account related issues.
winter solar
@night cloak
jovial cedar
@slender wharf You are going on 7 weeks now. Might as well close the section if you are not going to use it
sick shale
@winter solar you have to wait now, it takes time due to large amount of support requests
winter solar
@sick shale
I've been facing a problem almost since the end of Season 14
winter solar
Thanks ☺️
winter solar
@night cloak
What is the fastest way to contact PUBG MOBILE to solve my problem
spark fable
The player with the nickname Ramo 06 (ID: 5648187173) threw the result of the match he entered with a cheat. Authorized friends, I ask you to take the gains that this person has achieved unfairly.
storm flumeBOT
Hello, @spark fable!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
You can contact the customer service via the game settings, @winter solar. Refer to subpoint 5.3 in #faq for further instructions.
crimson pawn
how to untie mail ?
hacked mail changed password and now I cannot change my password, and I want to delete old mail
night cloak
You cannot unlink mail.
You will need to contact the customer service if your account was compromised.
winter solar
Hi
I'm Hani from Jordan I have problem with login to my account in PUBG MOBILE When I try to log into my account Show me this message
(Account has been logged in with a newer version of the
game, and can no longer log in with an older version. Please
update to the newest version.) Note that I have the latest version of the game downloaded from the Google Play Store
And I can provide you with any information you want about the account
And this is the username and I'D for My Account
〈・・・〉HANI
5176066546
night cloak
I have another problem
@winter solar For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.
@night cloak And what is it?
My conteos are invisible
Controls
crimson pawn
You will need to contact the customer service if your account was compromised.
@night cloak And how to contact customer support.
night cloak
storm flumeBOT
You can contact the customer service via the game settings, @crimson pawn. Refer to subpoint 5.3 in #faq for further instructions.
winter solar
@night cloak
night cloak
@winter solar Please try to create a new conversation.
@night cloak For bug report, use #old.
Ok
winter solar
@night cloak
I created but same thing
night cloak
@winter solar Keep trying. There's nothing we can do.
winter solar
@night cloak
Is there a way to communicate with PUBG MOBILE other than this one?
night cloak
@winter solar No.
winter solar
@night cloak
Can tencent games help me
night cloak
@winter solar Yes.
winter solar
@night cloak
If you can give me E-mail address
For contacting with him
night cloak
The email support is only for general enquiries, @winter solar. The email is pubgmobile_cs@tencentgames.com. But it is recommended to contact them through the game settings. Refer to subpoint 5.3 in #faq for further instructions.
night cloak
@winter solar You can look it yourself. Go to subpoint 5.3 to find out.
winter solar
@night cloak
I went there but didn't understand anything.
Excuse me, I don't speak much English. I use google translation to talk to you.
night cloak
@winter solar Feel free to translate that portion too. You can also join your regional community Discord server from #735483472432594994 (subpoint 3.1).
winter solar
@night cloak
Thanks you
And I am happy to communicate with you
night cloak
You are welcome! ❤️
sage forum
My account has been hacked i have only 1 wsy to login i have contacted support but its not helping any way what should i do?
I have spent lot of money in my account
shell tapir
@sage forum Did the support message you back?
storm flumeBOT
You can contact the customer service via the game settings, @sage forum. Refer to subpoint 5.3 in #faq for further instructions.
sage forum
I have done it many times but they are not helping in any way
I have everything(from downloading dates to every payment ) related things with me
night cloak
@sage forum please share a screenshot of your conversation.
sage forum
Bro i live in india and the game is actually ban in india thatswhy i have deleted thr game
night cloak
Deleting the game doesn’t get your account back.
signal reef
Hi quick question. Is there anyway I can use my uc balance to purchase a friend the royal pass? I have some uc remaining and want to give it to him
sage forum
I know bro but i got verh frustrated after spending 1.5 INR on the account and the support dystem cant get the account back
signal reef
But I’m looking at it rn and it feels like I can only spend money again
night cloak
@signal reef there is not.
signal reef
No I mean royal pass. Can I use my uc to buy it for him
night cloak
No.
signal reef
That’s so bs
night cloak
@sage forum follow the screenshot attached.
signal reef
Thank you
sage forum
I have done this method
night cloak
That’s all you can do.
night cloak
60-90 days
sage forum
Thankyou my friend @night cloak
night cloak
You’re welcome, good luck!
sage forum
❤️
dire mica
How to retrieve a Beji account after canceling the link
فقد حسابي عن طريق ميزه إلغاء الربط
storm flumeBOT
Please do not use languages other than English, @dire mica. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
normal jackal
Is anyone else having this problem?
vague sail
When does the bonus challenge will come
storm flumeBOT
Please refer to this channel's pinned messages for further information, @vague sail:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
vague sail
@storm flume when does the bonus challenge will come
remote ice
@vague sail we don't know the exact date but it'll start soon
night cloak
@normal jackal are you in India ?
short eagle
@dire mica how did you lose it?
dire mica
@dire mica how did you lose it?
@tskdead#٦٩٦٩ عن طريق ميزه إلغاء الربط
storm flumeBOT
Please do not use languages other than English, @dire mica. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
pine vault
Can i change the E-mail password that linked with pubg acc ?
dire mica
@dire mica how did you lose it?
@tskdead#٦٩٦٩ About
night cloak
@pine vault currently you cannot, it may be available in the near future.
short eagle
?
dire mica
@dire mica how did you lose it?
@tskdead#٦٩٦٩ By the advantage of delinking
pine vault
@night cloak 
thanks
storm flumeBOT
You can contact the customer service via the game settings, @dire mica. Refer to subpoint 5.3 in #faq for further instructions.
pine vault
@normal jackal I have this problem too
night cloak
@pine vault what country ?
remote ice
India I think
torn parcel
how to buy prime subscription in india, since it is no more available on play store
jovial cedar
#cheater-reports was last opened 47 days ago
night cloak
Correct.
It’ll open in the future, please be patient, talking about this topic all the time doesn’t make the process any faster.
jovial cedar
Just a reminder with all of the complaints that people might want to upload videos for review
pine vault
@night cloak KSA Saudi Arabia
night cloak
@jovial cedar http://cheater-report.pubgm.cc/, they can use this link to report with video evidence.
pine vault
But the problem is on itunes store 🥺
night cloak
Then you’d need to contact Apple support and ask for there help.
zealous sable
Hello can i get support here please?
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @zealous sable. Remember to read through #faq before asking questions in the support channels.
torn parcel
how to buy prime subscription in india, since it is no more available on play store
normal jackal
@night cloak no, it’s NA
night cloak
@normal jackal device model ?
normal jackal
iPhone 11 Pro Max but that shouldn’t be the reason why it’s having problems...my friend also is having that problem @night cloak
night cloak
Are you both in the same location, @normal jackal ?
night cloak
Is she in NA?
normal jackal
Oh, yeah.
polar marshBOT
@zealous sable:
rare scaffold
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @rare scaffold. Remember to read through #faq before asking questions in the support channels.
night cloak
@normal jackal how long have you been facing this issue ?
storm flumeBOT
Please do not use languages other than English, @onyx vine. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
onyx vine
ليش هيك
night cloak
@onyx vine There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11
jovial cedar
@night cloak Can you please pin that link so others can find it? Would cut down on the amount of complaints here.
night cloak
@jovial cedar I’ll ask.
jovial cedar
You could reopen that channel for a minute and put the link there.
It would cut down on the amount of work for the mods in the support channels
So when people click on cheater reports the last post is the link with a statement that while the channel is closed they can use this link to report cheaters
bleak kiln
night cloak
@bleak kiln translation please ?
bleak kiln
Hello, PUBG MOBILE. I have a problem. Why can't I change the country to the country in which I live and the box for changing the country does not appear for me? We would have had some offers appearing in the event box. Please solve the problem. This is my game ID 5702870586
night cloak
@bleak kiln can we have a screenshot of that message in English please.
bleak kiln
spring sphinx
Voice glitch to thik kr lo
night cloak
@bleak kiln can we have a screenshot of that message in English please.
The screenshot of your game settings, in English.
storm willow
if your are from Europe or created the account in Europe region (asks when you create acc) Then you cannot change Region/ country, due to data privacy policy in Europe @bleak kiln
storm flumeBOT
Please do not use languages other than English, @spring sphinx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
normal jackal
@night cloak I’m not sure how long the problem lasted. My friend texted me to see if it’ll work for me because she was having the issue and it didn’t work for neither of us.
bleak kiln
storm willow
@jovial cedar sorry for the wrong ping.
night cloak
@normal jackal could you try again later ? If that doesn’t work feel free to purchase UC via this link https://www.pubgmobile.com/pay.
bleak kiln
ok
storm willow
bleak kiln
As in the picture, the "Change Country" column appears. I want to solve this problem
@night cloak
storm willow
if your are from Europe or created the account in Europe region (asks when you create acc) Then you cannot change Region/ country, due to data privacy policy in Europe @bleak kiln
bleak kiln
I live in Africa, Egypt@storm willow
storm willow
Click the fourth option and read, Data transfer outside EEA
For further queries contact ingame customer support.
bleak kiln
Ok, thank you, PUBG MOBILE, but there is no risk of data transmission outside the European region
storm willow
@night cloak Delete account option, only available in certain regions.
night cloak
oh
bleak kiln
Yes I do not have the option to transport outside the European region
But I want to solve this problem. I don't live in Europe. I live in Egypt
I want to exchange points in the Bonus Challenge competition and it did not open for me
Will it open later or what if?
storm flumeBOT
You can contact the customer service via the game settings, @bleak kiln. Refer to subpoint 5.3 in #faq for further instructions.
iron basin
Why the RP Mission Card (Server) Page was removed without consent??. It showed it would be there till 5 oct??
I mean the reward page that shows how many people have bought the royal pass.
iron basin
Yes
night cloak
It’s still there.
bleak kiln
@storm flume I have contacted customer service inside the game, but there is no answer. Please solve the problem quickly
Or you can raise my complaint to customer service
night cloak
@iron basin click this button up top left.
iron basin
@night cloak what?? it doesn't show up above the event page
vagrant forum
If you selected Europe as your region when you created your account then nothing can be done about it, @bleak kiln. You won't get the Change Country/Region option.
bleak kiln
Yes, it has chosen Europe
night cloak
You cannot change your region.
bleak kiln
Regarding the bonus Challenge, why did you not open it from me or it will open later or what if
night cloak
@bleak kiln you don’t have the bonus challenge option ?
bleak kiln
L I don’t have it but it appeared to my friends
storm flumeBOT
Please refer to this channel's pinned messages for further information, @bleak kiln:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
bleak kiln
Why then when I get an event higher than my friends and buy it you show me that this is not in your area and I get it like what my friends have if it will happen like this if I want to change the country or get the event as it is
polar marshBOT
@bleak kiln:
night cloak
@bleak kiln the events currently not Available for all please wait patiently.
wicked wedge
Help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @wicked wedge. Remember to read through #faq before asking questions in the support channels.
placid current
I reloaded 60 reais then the game went and I took everything and said that my purchase was irregular but it was directly game and I have as proof that I made the correct purchase
storm flumeBOT
You can contact the customer service via the game settings, @placid current. Refer to subpoint 5.3 in #faq for further instructions.
wicked wedge
I want to know when the bonus challenge option will come again
placid current
already tried did not solve the problem
night cloak
@placid current that happens from making unofficial purchases either now or in the future, if that’s not the case please contact in game support regarding your issue.
storm flumeBOT
Please refer to this channel's pinned messages for further information, @wicked wedge:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
wicked wedge
How many patience ... I have lots of coin and I need royal pass
night cloak
No ETA.
wicked wedge
Exact when bonus challenge come
night cloak
No ETA.
@wicked wedge
night cloak
No promises.
wicked wedge
@night cloak pls told atleast a date then it can come
marsh sage
No ETA.
night cloak
No ETA means no estimated time available available.
marsh sage
It is available in that region maybe
night cloak
@wicked wedge no ETA.
remote ice
We don't know the exact date
silent idol
Yo
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @silent idol. Remember to read through #faq before asking questions in the support channels.
remote ice
@silent idol please head to #chat
cedar anchor
It showing that update to the latest version but iam using 1.0.1 version plz help me
storm flumeBOT
You can contact the customer service via the game settings, @cedar anchor. Refer to subpoint 5.3 in #faq for further instructions.
night cloak
@cobalt kindle please do not share such videos in this server.
soft sable
hooh
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @soft sable. Remember to read through #faq before asking questions in the support channels.
soft sable
ok
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
ionic ibex
polar marshBOT
@ionic ibex:
vagrant onyx
@night cloak hey what the issue ?
graceful silo
Should I upload Bugs SS here?
storm flumeBOT
Hello, @graceful silo!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
hot crest
Is Indian servers are down
graceful silo
@hot crest nope
hot crest
My friends told that they are getting high pings in matchs and around 40% of the players on the plane experience the same
They can't even jump from the plane
graceful silo
@hot crest Bro It's Work Perfectly On My Device. I never faced this issue.
Device : Asus ROG Phone 2
Network : Reliance JIO
hot crest
They were rank pushing and they say that it's some kind of cheating
Even in 1st zone itself the players are reduced to below 25
urban jasper
When I try to report a cheater I get a message " You cannot report cheaters today". Why is that?
celest shadow
There is a limit to how many cheaters you can report daily now, @urban jasper.
urban jasper
Why? You should limit cheaters not reports
green belfry
@celest shadow I reported a cheater with proofs but he didn't ban yet
celest shadow
Try to understand it this way, there are thousands of players reporting cheaters every day and the security team would have to go through a ton of them daily. Thus, limiting players to report a set amount of cheaters that they think or believe to be blatantly cheating would be more effective for the security team to suspend should they be found cheating, @urban jasper.
In addition to that, the Video Review System is also an integral part to get cheaters suspended as well. If you have not, you should apply for the investigator position in the game to start reviewing and judge based on their gameplay. Please refer to the pinned messages for more information.
urban jasper
You should encourage reports to help you get rid of hackers not suppress them
devout holly
I lost my account
celest shadow
Hello, @green belfry. It will take some time for the security team to process, review and suspend your report. Please be patient on the matter.
urban jasper
Try to understand it this way, there are thousands of players reporting cheaters every day and the security team would have to go through a ton of them daily. Thus, limiting players to report a set amount of cheaters that they think or believe to be blatantly cheating would be more effective for the security team to suspend should they be found cheating, @urban jasper.
In addition to that, the Video Review System is also an integral part to get cheaters suspended as well. If you have not, you should apply for the investigator position in the game to start reviewing and judge based on their gameplay. Please refer to the pinned messages for more information.
@celest shadow If I am not able to report cheater and not able to play against cheater then you are literally asking me to leave the game
The high number of cheater reports is because your security system is not working. You should fix it
celest shadow
You can report cheaters, but there is a daily limit. In view of this, please ensure that you only report players who you believe are blatantly or 100% cheating.
graceful silo
Bro why they don't hire more security teams?
polar marshBOT
@vernal shell:
urban jasper
Of you don't have enough security guys then hire more, not suppress reports
celest shadow
Thank you for your input, @urban jasper @graceful silo. I understand your frustration regarding the situation. Please leave your feedbacks in the #old, the Community Team goes through it regularly and it would be appreciated if you do so.
upbeat cargo
Hey
I got problems with my sensitivity, so i used to play the same sensitivity several seasons. I used to play scrims, tournaments. I actually played with like "no recoil". After the new update, my recoil is not the same, it's hard to spray in no recoil, my recoil is jumping/shaking. Since the new update, i doesn't played scrims with my team, because of this bug. Anyone has any idea what to do?What's the problem?Anyone else has these problems? I'm not using gyro. I tried almost everything...
lost kindle
Hi
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @lost kindle. Remember to read through #faq before asking questions in the support channels.
lost kindle
My account is hacked
night cloak
@upbeat cargo some guns were buffed etc, I myself have experience nothing different with recoil, you may want to double check your sensitivity settings.
@lost kindle can you still access your account ?
night cloak
@lost kindle you cannot access your PUBGM account ?
lost kindle
Yes
night cloak
If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8.
lost kindle
Read
night cloak
I asked if you cannot access your PUBGM account and you said yes?
storm flumeBOT
You can contact the customer service via the game settings, @lost kindle. Refer to subpoint 5.3 in #faq for further instructions.
celest shadow
You should contact our customer service for further assistance in this regard, @lost kindle, and the customer service of your social media and/or e-mail account in question.
lost kindle
yes
slow imp
ik this is a dumb question but...can i again change my server loction before cooldown time? (i want to change my server location back to my country but cant cuz of 60days cooldown)
upbeat cargo
@upbeat cargo some guns were buffed etc, I myself have experience nothing different with recoil, you may want to double check your sensitivity settings.
@night cloak I checked it multiple times, i played the same sensitivity since like season 6-7
topaz oar
how to report a DDos attack ?
celest shadow
Unfortunately you will need to wait 60 days before you can opt to change your Country/Region again, @slow imp.
slow imp
Unfortunately you will need to wait 60 days before you can opt to change your Country/Region again, @slow imp.
@celest shadow okay, thanks
lost kindle
ok
night cloak
@topaz oar that’s practically impossible as you don’t know who it is, feel free to report the ddos via #old.
lost kindle
i cant get in to my account
night cloak
@lost kindle If you can no longer access your social media connected to your PUBG MOBILE account, please refer to #faq subpoint 2.8.
celest shadow
I see you have sent a feedback in #old, @upbeat cargo. I have noticed multiple users on Reddit reporting the same, and that includes some in the Discord server as well. Please edit your message and include the following detail:
▫️ Numeric User Identification
▫️ Device
▫️ Country
▫️ Wi-Fi or Cellular
night cloak
@topaz oar the evidence is insufficient, someone could’ve ddosed the server and got top 5 but 0 kills just for points and someone else got all the kills, of course you can try report them in game.
topaz oar
the report section is always close i have so many vidoes to report when i come to forum its always closed
pliant kayak
Hackers are freezing server and it happened to me twice
topaz oar
@pliant kayak it happend to me 8 times lol
topaz oar
chinese cheaters doing ddos attack and getting 80 90 kills
night cloak
@lost kindle you’ve been advised in what needs to done, please don’t repeat yourself.
celest shadow
You have been answered, @lost kindle. Please contact the in-game customer service and the respective social media support for further assistance.
topaz oar
anyone know how to report a youtube channels ?
storm flumeBOT
YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @topaz oar:
:white_small_square: http://bit.ly/37Lgfbm
copper raptor
Pubg Mobile ban India
lost kindle
kumari gamer admin welcome bro
olive tendon
People selling hack in that telegram group
night cloak
@olive tendon on there YouTube channel ?
olive tendon
Telegram group
night cloak
@olive tendon report them via telegram
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat.
polar marshBOT
@night cloak:
topaz oar
any admin here
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @topaz oar. Remember to read through #faq before asking questions in the support channels.
green belfry
When will payload mode avvaliable to play
clear spindle
Soon
green belfry
So many people telling October 10...is it right
clear spindle
who knows 
green belfry
👍 
polar marshBOT
@night cloak:
thin grove
Solve this problem
dark loom
Please help , somebody got into my account then look what I get when I try to log in
onyx dagger
Is the game updated to the latest version in all of your devices, @dark loom?
dark loom
@onyx dagger yes
onyx dagger
I think you should contact Customer Service in-game, @dark loom.
It will be reviewed by the community team soon, @thin grove.
If you reported an issue, please edit your message to include the following information:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
This information will make the troubleshooting easier for us. We might otherwise be unable to proceed.
storm flumeBOT
You can contact the customer service via the game settings, @dark loom. Refer to subpoint 5.3 in #faq for further instructions.
polar marshBOT
@dense snow:
next nebula
How to change region/country change without link any number?
surreal heron
My PUBG character ID is 5106514556, and I have been banned 2 days ago for no reason. I am an Indian user, and since the game is unavailable in Google Playstore, so I updated from the apk link provided in PUBG's Instagram official account . Is this why I am banned? I have never used any unfair means in the game. Why am I being banned? Please help me. I can't be banned for things which I did not do. Kindly recheck my profile.