#questions | PUBG MOBILE | Page 1058

night cloak Sep 20, 2020, 3:36 AM

#

@night cloak have you tried clearing app cache or changing your DNS ?

#

What device are you on ?

#

You can refer to #faq subpoint 4.5 for instruction on how to change your DNS.

#

@night cloak clear app cache under settings, find the app then click on it and click clear cache.

sage forum Sep 20, 2020, 3:39 AM

#

@night cloak can u help in recovery my account ?

night cloak Sep 20, 2020, 3:39 AM

#

@sage forum can you send a screenshot of the conversation.

sage forum Sep 20, 2020, 3:39 AM

#

I dont have access of my account of twitter and email

night cloak Sep 20, 2020, 3:39 AM

#

Can you still access your PUBGM account ?

sage forum Sep 20, 2020, 3:39 AM

#

Coversation with?

#

Yes i can assess my pubg with facebook

#

But hacked has linked his own twitter and email address

night cloak Sep 20, 2020, 3:40 AM

#

Conversation with the customer service team of PUBGM.

tiny swift Sep 20, 2020, 3:41 AM

#

@night cloak Yea but before entering TDM, you can go to inventory then loadout to change the 4 weapons, I have there a stun grenade and I can't remove it at all

sage forum Sep 20, 2020, 3:42 AM

#

📎 image0.png

#

But last conversation which i have fone is completely vanished now

brittle nova Sep 20, 2020, 3:50 AM

#

Hello so today I woke up seeing that a hacker logged in to my account and removed me from my clan even tho I am the leader I’ve changed my acc pass and everything but I cannot get back my clan so i really need help for that

sage forum Sep 20, 2020, 3:52 AM

#

No person is helping here

#

And the worst ever gaming communit and worst customer support pubg mobile has

austere wigeon Sep 20, 2020, 3:53 AM

#

same...when will the hacker’s email get unlinked?...

📎 image0.png

sage forum Sep 20, 2020, 3:53 AM

#

They only want money

sullen citrus Sep 20, 2020, 3:54 AM

#

When will the bonus challenge return @clear spindle @little root

brittle nova Sep 20, 2020, 3:56 AM

#

They only want money
@sage forum toxic you right they never respond

storm flumeBOT Sep 20, 2020, 4:00 AM

#

Please do not use languages other than English, @leaden latch. Refer to #735483472432594994 for regional communities.

toxic mountain Sep 20, 2020, 4:00 AM

#

Hey PUBG plz fix the glitches and bugs plz we are facing a problem with it

polar marshBOT Sep 20, 2020, 4:05 AM

#

@thorn terrace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Sep 20, 2020, 4:07 AM

#

@tiny swift ah please report this via #old

#

@sage forum contact them again.

#

@brittle nova try contacting in game support.

#

@toxic mountain feel free to report them via #old.

#

@austere wigeon have you contacted in game support?

#

@sullen citrus no ETA. #questions message

odd salmon Sep 20, 2020, 4:09 AM

#

Where to report cheater

#

I have video of it even

grim forge Sep 20, 2020, 4:09 AM

#

authorized friends What is the reason for the decrease from 920 uc to 440 uc between 20.09.2020 01.00-02.00? I did not spend UC.

night cloak Sep 20, 2020, 4:09 AM

#

@sage forum unfortunately no one here can help with account related issue you’ll need to wait for in game customer service.

odd salmon Sep 20, 2020, 4:09 AM

#

But i still don't think u guys bunned them at all

night cloak Sep 20, 2020, 4:10 AM

#

@odd salmon Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

#

@grim forge You probably have spent it somewhere. If you are unsure, contact with the customer service and they will give you the details of the amount you have spent.

#

@grim forge you’ve already been answered by a admin of this server please refrain from repeating yourself again.

odd salmon Sep 20, 2020, 4:13 AM

#

His name is just symbols so how can i report him if it cant be entered

polar marshBOT Sep 20, 2020, 4:15 AM

#

@dusty rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Sep 20, 2020, 4:20 AM

#

@odd salmon if you have the users ID you can enter that in game to view his profile and copy his name.

odd salmon Sep 20, 2020, 4:21 AM

#

Okay i will try that

#

Why pubg not taking actions against cheaters when we report them in game

night cloak Sep 20, 2020, 4:23 AM

#

They do it just takes time for them to investigate the report.

nova swift Sep 20, 2020, 4:26 AM

#

When will pubg unban in 8India

junior tiger Sep 20, 2020, 4:26 AM

#

why wont my posts show on the pubgm reddit? is it cus my karma is too low

storm flumeBOT Sep 20, 2020, 4:36 AM

#

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

polar marshBOT Sep 20, 2020, 4:36 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@cinder jungle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

barren scroll Sep 20, 2020, 4:40 AM

#

I have downloaded the game from the official website

polar marshBOT Sep 20, 2020, 4:40 AM

#

@barren scroll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mortal shard Sep 20, 2020, 4:40 AM

#

3 bites the dust of bot

polar marshBOT Sep 20, 2020, 4:51 AM

#

@surreal plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@serene maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Sep 20, 2020, 5:01 AM

#

Hello, @green ridge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak Sep 20, 2020, 5:02 AM

#

Report them via in-game

green ridge Sep 20, 2020, 5:03 AM

#

why you delete my message because you sell hack

night cloak Sep 20, 2020, 5:04 AM

#

lamo

#

As I said report them via in-game.

severe prairie Sep 20, 2020, 5:08 AM

#

can some provide portforwading method to mobile mobile server

night cloak Sep 20, 2020, 5:13 AM

#

@severe prairie you mean changing your DNS?

storm flumeBOT Sep 20, 2020, 5:24 AM

#

Please do not use languages other than English, @leaden latch. Refer to #735483472432594994 for regional communities.

severe prairie Sep 20, 2020, 5:28 AM

#

i ama getting 300-400 ping in every match

#

from last 1 week

#

i want to do port forwaring in my router to connect pubgmobile port and ip

#

can anyone help me with that

#

i play ins asia server

#

and i havent play game because of high ping

#

please manage to by pass server or add chace server

#

please contact worldlink communication

#

for internet and server issuse

#

its a big isp in our country

dusky zephyr Sep 20, 2020, 5:31 AM

#

there should be crossbow available in the tdm round .. i have used m24 .. wish if crossbow was lso available

severe prairie Sep 20, 2020, 5:31 AM

#

not only me 2millon user are effected by this problem

vagrant forum Sep 20, 2020, 5:31 AM

#

@dusky zephyr, you can suggest that in #old.

severe prairie Sep 20, 2020, 5:32 AM

#

@vagrant forum please look at my problem

novel sable Sep 20, 2020, 5:32 AM

#

Hello im getting a yellow ping always from 15 sept and my internet is fast I've seen a 100 and less than it in this wifi what is the issue please solve this issue fast I'm just fraustrated playing game in the higher ping

severe prairie Sep 20, 2020, 5:32 AM

#

same here bro

#

i get red ping

dusky zephyr Sep 20, 2020, 5:33 AM

#

@vagrant forum ok . done

novel sable Sep 20, 2020, 5:33 AM

#

I've seen green ping before 15 sept but now i always see yellow ping and can't see a green ping in my device

severe prairie Sep 20, 2020, 5:34 AM

#

yes in our country nepal we have been facing this from from last update

#

but didnt care about us

#

they only wants money

hollow summit Sep 20, 2020, 5:35 AM

#

I am getting ping problems in pubg but in other games or apps my ping is not high

night cloak Sep 20, 2020, 5:39 AM

#

@severe prairie Kindly created a detailed report in #old. provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

#

@novel sable Kindly created a detailed report in #old. provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

novel sable Sep 20, 2020, 5:41 AM

#

570789733
Redmi 7
Wifi
Nepal

night cloak Sep 20, 2020, 5:42 AM

#

@novel sable in #old

#

Not here.

novel sable Sep 20, 2020, 5:42 AM

#

Oh ok

night cloak Sep 20, 2020, 5:42 AM

#

@hollow summit Kindly created a detailed report in #old. provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

hollow summit Sep 20, 2020, 5:42 AM

#

Okay

warped parcel Sep 20, 2020, 5:45 AM

#

@novel sable also mention the issue you're facing. You can edit your message.

wind locust Sep 20, 2020, 5:45 AM

#

Hi

novel sable Sep 20, 2020, 5:45 AM

#

Ok

warped parcel Sep 20, 2020, 5:46 AM

#

@night cloak what is the purpose of server boost?

night cloak Sep 20, 2020, 5:46 AM

#

I just have it so I can send links/images etc.

#

This is a question you can ask via a discussion channel.

warped parcel Sep 20, 2020, 5:46 AM

#

Oh sorry 😅

pearl notch Sep 20, 2020, 5:46 AM

#

Bonus challenge ??

#

Play bonus challenge get free uc

night cloak Sep 20, 2020, 5:47 AM

#

Bonus challenge is currently unavailable.

pearl notch Sep 20, 2020, 5:47 AM

#

Any idea when it's available ?

night cloak Sep 20, 2020, 5:48 AM

#

No ETA.

pearl notch Sep 20, 2020, 5:49 AM

#

Ok thanks

severe prairie Sep 20, 2020, 5:49 AM

#

@night cloak look at the problem dont give tese type of solution

#

you fool

wind locust Sep 20, 2020, 5:50 AM

#

I have the three lobby update can bonus challenge cab be available there

normal fulcrum Sep 20, 2020, 5:50 AM

#

@severe prairie Share speed test

night cloak Sep 20, 2020, 5:50 AM

#

I’ve forwarded the issue on to a discord staff member, they’ll look into it and pass it onto the PUBGM staff if need be, @severe prairie.

surreal portal Sep 20, 2020, 5:50 AM

#

When will we get 90FPS ?
it showing in grapics settings. But not in game

pearl notch Sep 20, 2020, 5:51 AM

#

I can play tournament but can't play bonus challenge

night cloak Sep 20, 2020, 5:51 AM

#

@wind locust currently bonus challenge is not available.

wind locust Sep 20, 2020, 5:51 AM

#

👍 ok

vagrant forum Sep 20, 2020, 5:51 AM

#

Set your screen refresh rate to 90hz, @surreal portal.

surreal portal Sep 20, 2020, 5:51 AM

#

It's 90fps

#

Set your screen refresh rate to 90hz, @surreal portal.
@vagrant forum

📎 Screenshot_2020-09-20-11-51-43-66.jpg

#

Only my friends who use one+ they can play in 90fps

pearl notch Sep 20, 2020, 5:53 AM

#

Same here I have 90hz screen
But don't get 90fps

vagrant forum Sep 20, 2020, 5:53 AM

#

Device?

normal fulcrum Sep 20, 2020, 5:53 AM

#

@surreal portal share graphics settings ss

surreal portal Sep 20, 2020, 5:53 AM

#

Device?
@vagrant forum
realme x2 pro

pearl notch Sep 20, 2020, 5:53 AM

#

Realme 6

chilly wren Sep 20, 2020, 5:53 AM

#

The animation of air drop got changed but when the items gonna refresh? I'm literally getting the same things in drop for 2-3 days and its like there are only 4 sets of items and they keep coming again and again

normal fulcrum Sep 20, 2020, 5:54 AM

#

@pearl notch @surreal portal Share graphics settings ss

surreal portal Sep 20, 2020, 5:54 AM

#

@pearl notch @surreal portal Share graphics settings ss
@normal fulcrum

📎 Screenshot_2020-09-20-11-54-01-10_dac7cc7571c39b392df64923967cf7da.jpg

normal fulcrum Sep 20, 2020, 5:54 AM

#

You are already on 90 fps

surreal portal Sep 20, 2020, 5:55 AM

#

I played at 90fps in COD & PUBGM-Chinese

pearl notch Sep 20, 2020, 5:55 AM

#

📎 Screenshot_2020-09-20-11-24-47-04_dac7cc7571c39b392df64923967cf7da.jpg

surreal portal Sep 20, 2020, 5:55 AM

#

You are already on 90 fps
@normal fulcrum

📎 Screenshot_2020-09-20-11-54-07-35_dac7cc7571c39b392df64923967cf7da.jpg

#

See fps meter

vagrant forum Sep 20, 2020, 5:55 AM

#

Your device doesn't support it, @pearl notch.

normal fulcrum Sep 20, 2020, 5:55 AM

#

See fps meter
@surreal portal That's your device lacking

surreal portal Sep 20, 2020, 5:57 AM

#

@normal fulcrum no no !!
Without Oneplus device nobody found 90fps in game (android ecxpt - rooted devices)

normal fulcrum Sep 20, 2020, 5:57 AM

#

Try client repair @surreal portal. If you still don't get 90 fps. Something is wrong with your device

surreal portal Sep 20, 2020, 5:57 AM

#

@normal fulcrum i played at 90 fps on other games.

normal fulcrum Sep 20, 2020, 5:58 AM

#

Try client repair

surreal portal Sep 20, 2020, 5:58 AM

#

Okay !

#

I think this is an official Bug !

normal fulcrum Sep 20, 2020, 5:59 AM

#

@surreal portal Download source?

near trail Sep 20, 2020, 6:00 AM

#

@pubgmobile ban this hacker

📎 Screenshot_2020-09-20-11-10-20-49_dac7cc7571c39b392df64923967cf7da.jpg

night cloak Sep 20, 2020, 6:00 AM

#

@near trail Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

flint delta Sep 20, 2020, 6:02 AM

#

Will Poco X3 NFC get 90hz support option soon? 🤔

night cloak Sep 20, 2020, 6:02 AM

#

@flint delta if the device supports 90 FPS feel free to add a suggestion via #old.

flint delta Sep 20, 2020, 6:02 AM

#

or atleat extreme frame rate

surreal portal Sep 20, 2020, 6:03 AM

#

@surreal portal Download source?
@normal fulcrum Playstore

night cloak Sep 20, 2020, 6:03 AM

#

If it doesn’t have extreme it’s definitely not getting 90 FPS any time soon, @flint delta.

normal fulcrum Sep 20, 2020, 6:04 AM

#

@surreal portal
Device
Character ID
Location

#

Will Poco X3 NFC get 90hz support option soon? 🤔
@flint delta Yes

flint delta Sep 20, 2020, 6:04 AM

#

@night cloak It was released this month so wont it get 60hz and 90hz because its a 120 Hz phone

prisma dagger Sep 20, 2020, 6:04 AM

#

Can any one tell me what this pink and black is and why they given us the ids ???

flint delta Sep 20, 2020, 6:04 AM

#

@normal fulcrum Nice !

surreal portal Sep 20, 2020, 6:05 AM

#

@surreal portal
Device ☞Realme X2 pro
Character ID ☞ 5303670089
Location ☞Bangladesh
@normal fulcrum

I reported so many times.

ruby charm Sep 20, 2020, 6:06 AM

#

<@&639889499718942720> where is Bonus challenge

vagrant forum Sep 20, 2020, 6:06 AM

#

Blackpink is a group of kpop artists, there's a new collaboration event with them, @prisma dagger.

normal fulcrum Sep 20, 2020, 6:06 AM

#

@ruby charm No need to ping community

prisma dagger Sep 20, 2020, 6:06 AM

#

@ruby charm it is temporarily removed from pubg

vagrant forum Sep 20, 2020, 6:06 AM

#

@ruby charm, its currently unavailable. Check the pinned messages on this channel.

normal fulcrum Sep 20, 2020, 6:07 AM

#

it is temporarily removed from pubg
@prisma dagger *PUBG MOBILE

prisma dagger Sep 20, 2020, 6:07 AM

#

@vagrant forum but why they given us id?

#

Yea my bad @normal fulcrum

flint delta Sep 20, 2020, 6:07 AM

#

Why blackpink get all the pubg outfits and fully upgraded weapons all available in a level 1 account ? suspicious

vagrant forum Sep 20, 2020, 6:07 AM

#

You will find that out soon. 😉

normal fulcrum Sep 20, 2020, 6:07 AM

#

@surreal portal Thanks. We will forward the issue

prisma dagger Sep 20, 2020, 6:08 AM

#

Who. R u answering?@vagrant forum

normal fulcrum Sep 20, 2020, 6:08 AM

#

@drifting jay Hey. Regarding the issue of 90 fps you faced, can you provide some details to fix it?

surreal portal Sep 20, 2020, 6:09 AM

#

@surreal portal Thanks. We will forward the issue
@normal fulcrum
that means no body complained this issue before me!! 😐 😐

normal fulcrum Sep 20, 2020, 6:09 AM

#

@surreal portal Not yet

vagrant forum Sep 20, 2020, 6:10 AM

#

You will find that out soon. 😉
@prisma dagger, that was for you.

prisma dagger Sep 20, 2020, 6:11 AM

#

I have a que in ultra how much fps will it provide?

#

@vagrant forum what if I send friend req to all?

#

Is it a secret?

normal fulcrum Sep 20, 2020, 6:12 AM

#

Ultra is 40 fps if I'm not wrong @prisma dagger

prisma dagger Sep 20, 2020, 6:12 AM

#

Ok thanx bro@normal fulcrum

vagrant forum Sep 20, 2020, 6:12 AM

#

what if I send friend req to all?
@prisma dagger, try it out.

prisma dagger Sep 20, 2020, 6:13 AM

#

@vagrant forum thank u bro

#

Love u all support team and community team

#

@vagrant forum I send to all does it suppose to do any thing or I have to wait?

modern swan Sep 20, 2020, 6:17 AM

#

When the BLΛƆKPIИK collab is arriving in game?

vagrant forum Sep 20, 2020, 6:18 AM

#

Keep an eye on #news, @modern swan @prisma dagger.

thin grove Sep 20, 2020, 6:20 AM

#

Why my ranking is not show

📎 Screenshot_2020-09-20-03-54-23-20_572d50ff3432f47e632726af91477837.jpg

storm flumeBOT Sep 20, 2020, 6:20 AM

#

Please refer to subpoint #3.15 in #faq for further information, @thin grove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

thin grove Sep 20, 2020, 6:21 AM

#

Last two days i see that 0.00% why it's not show@thin grove

ivory ingot Sep 20, 2020, 6:21 AM

#

How to buy uc in india

thin grove Sep 20, 2020, 6:22 AM

#

@storm flume i don't have permission to massage there

prisma dagger Sep 20, 2020, 6:23 AM

#

@thin grove only reading no writing over there

thin grove Sep 20, 2020, 6:23 AM

#

@prisma dagger so say why is not show

prisma dagger Sep 20, 2020, 6:26 AM

#

May be some kind of bug ask any mod or try to repair

thin grove Sep 20, 2020, 6:26 AM

#

@prisma dagger ok i will try

#

📎 Screenshot_2020-09-20-12-02-15-78_59b007cddc88d2e774f410ce614e91c8.jpg

#

@prisma dagger not solve after repair

#

Same problem

prisma dagger Sep 20, 2020, 6:34 AM

#

Pls ask any mod

ashen fulcrum Sep 20, 2020, 6:34 AM

#

where to report cheaters?

prisma dagger Sep 20, 2020, 6:35 AM

#

Or check questions #faq

ashen fulcrum Sep 20, 2020, 6:35 AM

#

@slender wharf

storm flumeBOT Sep 20, 2020, 6:36 AM

#

Hello, @ashen fulcrum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

hollow plover Sep 20, 2020, 6:37 AM

#

I have a hacker to report but can't

storm flumeBOT Sep 20, 2020, 6:37 AM

#

Hello, @hollow plover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

toxic yew Sep 20, 2020, 6:37 AM

#

hi

#

can you please help me

polar marshBOT Sep 20, 2020, 6:37 AM

#

@toxic yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Sep 20, 2020, 6:40 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

flint abyss Sep 20, 2020, 6:40 AM

#

Can't send popularity to my lover .Every time i tried to send popularity it show error saying - failed to send gift . The target has blocked you . Im the UCxTerroR

📎 2020-09-20_12_34_22-.jpg

#

📎 2020-09-20_12_34_38-.jpg

covert edge Sep 20, 2020, 6:41 AM

#

When will we get the african server again pls

night cloak Sep 20, 2020, 6:43 AM

#

@flint abyss that means they’ve befriended you.

#

Aka blocked you.

#

@covert edge no ETA feel free to add a suggestion via #old.

flint abyss Sep 20, 2020, 6:45 AM

#

@night cloak no bro . u can see that we r lovers now and also she is in my friendlist

night cloak Sep 20, 2020, 6:46 AM

#

@flint abyss she may have in friended recently. You may report this issue via #old for it to be fixed as of now there’s nothing we can do for you.

flint abyss Sep 20, 2020, 6:46 AM

#

📎 2020-09-20_12_45_57-.jpg

dim vigil Sep 20, 2020, 6:46 AM

#

Is star trainer title still there in pubgm?

#

@night cloak My companion reached level 7 still didn't received the title.

night cloak Sep 20, 2020, 6:47 AM

#

@flint abyss you can access #emulator-support by typing .emulator in #481204134859505684, please state your query there.

tranquil viper Sep 20, 2020, 6:47 AM

#

NA FPP Duos is ruined. Atleast one hacker in literally every single match.

night cloak Sep 20, 2020, 6:48 AM

#

@tranquil viper Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

tranquil viper Sep 20, 2020, 6:48 AM

#

@night cloak Sure bud

night cloak Sep 20, 2020, 6:48 AM

#

@tranquil viper feel free to let your frustration be known via #old.

tranquil viper Sep 20, 2020, 6:49 AM

#

@night cloak it's funny you think it'll work, I've already spoken to the staff, they dgaf

#

Tencent Staff*

shy mist Sep 20, 2020, 6:51 AM

#

I haven't seen anyone as reviewer still..But she claims 15k spots have been filled.! Is that real eh?

night cloak Sep 20, 2020, 6:52 AM

#

Very real, AdiTya#9215 is a reviewer!!

shy mist Sep 20, 2020, 6:52 AM

#

Well he belongs to staff bruh@night cloak ..Any guy apart from team! Hbu?

night cloak Sep 20, 2020, 6:53 AM

#

Not that I know of feel free to ask via #pubg-mobile.

#

I’m not yet, still waiting.

obsidian gull Sep 20, 2020, 6:53 AM

#

Bonus Challenge event is not available since season 15 in asian countries
When it will be available ???

jolly otter Sep 20, 2020, 6:54 AM

#

night cloak Sep 20, 2020, 6:55 AM

#

@flint abyss she may have in friended recently. You may report this issue via #old for it to be fixed as of now there’s nothing we can do for you.
@night cloak

obsidian gull Sep 20, 2020, 6:55 AM

#

@night cloak
Bonus challenge is not available since season 15 in the Asian Countries
When it will be available??

night cloak Sep 20, 2020, 6:56 AM

#

@obsidian gull no ETA, kindly wait patiently.

flint abyss Sep 20, 2020, 6:57 AM

#

@night cloak plz help me . i having this issue almost 4-5 month. I reported this to feedback-bugs , every 10-15 days later . still no fix . #old is like a trash can to me .

dim vigil Sep 20, 2020, 6:57 AM

#

My companion reached level 7 still didn't received the star trainer title. Anyone please help?

night cloak Sep 20, 2020, 6:58 AM

#

as of now there’s nothing we can do for you. @flint abyss.

#

@dim vigil I’ll have a look into it give me a minute.

dim vigil Sep 20, 2020, 6:59 AM

#

@night cloak ok, thank you

night cloak Sep 20, 2020, 7:01 AM

#

@dim vigil Kindly created a detailed report in #old.

obsidian gull Sep 20, 2020, 7:02 AM

#

Whenever I open the redeem store in Bonus Reward , a blank page appears
Why redeem rewards are not availble in the Bonus Reward?
@night cloak

shy mist Sep 20, 2020, 7:02 AM

#

Infection and zombie mode does it return in 3 days?

night cloak Sep 20, 2020, 7:02 AM

#

@obsidian gull that feature is currently disabled.

shy mist Sep 20, 2020, 7:02 AM

#

@obsidian gull He said it's closed for time being

dim vigil Sep 20, 2020, 7:02 AM

#

@night cloak ok

night cloak Sep 20, 2020, 7:03 AM

#

@shy mist please refer to image attached.

📎 image0.jpg

shy mist Sep 20, 2020, 7:03 AM

#

@night cloak Yeah thanks mate

obsidian gull Sep 20, 2020, 7:05 AM

#

Can anyone tell me when Bonus Challenge Event will be available in which we use vouchers to earn battle coins ??
@night cloak

night cloak Sep 20, 2020, 7:06 AM

#

@obsidian gull no ETA, (no estimate time available), kindly wait patiently.

obsidian gull Sep 20, 2020, 7:06 AM

#

Ok Thank you @night cloak

night cloak Sep 20, 2020, 7:08 AM

#

What. Happen to payload

green belfry Sep 20, 2020, 7:08 AM

#

Payload mode and zombie when will come back??

heavy vortex Sep 20, 2020, 7:09 AM

#

Have a look in the pic above or below@green belfry @night cloak

night cloak Sep 20, 2020, 7:09 AM

#

@green belfry yes. Refer to image attached.

📎 image0.jpg

green belfry Sep 20, 2020, 7:09 AM

#

@heavy vortex October 23 ...ok

night cloak Sep 20, 2020, 7:09 AM

#

No set date for Payload available at the moment.

green belfry Sep 20, 2020, 7:10 AM

#

@night cloak Tq bro

night cloak Sep 20, 2020, 7:17 AM

#

New Era is trash

#

@night cloak -> #old.

jagged galleon Sep 20, 2020, 7:18 AM

#

This checter using hacks like magic bullet esp aim bot an doing paid rank push please ban him
ID no :- 556599367

📎 Screenshot_20200920-122223570.jpg 📎 Screenshot_20200920-122237058.jpg

night cloak Sep 20, 2020, 7:18 AM

#

@jagged galleon Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

#

I don't like New Era

#

Edit your previous message via #old, @night cloak please avoid repeating the same query multiple times.

river furnace Sep 20, 2020, 7:28 AM

#

??

📎 image0.png

night cloak Sep 20, 2020, 7:29 AM

#

Yes ?

frosty garnet Sep 20, 2020, 7:30 AM

#

What is this can you explain me in general way ?

#

That time can we play pubgm

river furnace Sep 20, 2020, 7:32 AM

#

@night cloak can u explain what is that ?

spring zephyr Sep 20, 2020, 7:33 AM

#

Yes, you can play the game, it won't affect you in any way.

steep osprey Sep 20, 2020, 7:43 AM

#

My graphic settings changed everyday when i open the game in morning whats that mean my account is hacked???

night cloak Sep 20, 2020, 7:43 AM

#

@steep osprey if there was a hacker I’m sure the graphics only change if it’s changed from the device it self.

steep osprey Sep 20, 2020, 7:44 AM

#

@night cloak explaon clearly please

#

Sorry i didn't get you

night cloak Sep 20, 2020, 7:45 AM

#

Ensure these are both off.

📎 image0.png 📎 image1.png

steep osprey Sep 20, 2020, 7:45 AM

#

Yes off

#

Already

night cloak Sep 20, 2020, 7:45 AM

#

@steep osprey if a hacker was in your account and changed the graphics for his device it wouldn’t changed yours.

steep osprey Sep 20, 2020, 7:45 AM

#

Ok thanks

#

Vro

fluid solar Sep 20, 2020, 7:55 AM

#

Hey PUBGM do you know that when you are updating your game there's few days without cheaters so if you want to remove cheaters just make a patch every 2 or 3 days not a big patch you can just remove an object in the map or something like that. But maybe you don't want to remove cheaters for some reason (lol).

night cloak Sep 20, 2020, 7:56 AM

#

@fluid solar -> #old

proven idol Sep 20, 2020, 7:57 AM

#

hi

storm flumeBOT Sep 20, 2020, 7:57 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @proven idol. Remember to read through #faq before asking questions in the support channels.

proven idol Sep 20, 2020, 7:58 AM

#

in a game i make 4 to 8 kills and my kd does not increase

#

and also my rating

#

how to increase both of these

#

some one help me

night cloak Sep 20, 2020, 8:00 AM

#

It doesn’t matter how many kills you get a game it has to be consistent once your KD is low it’s very hard to get it back up.

#

Your rating is done by all of these factors in the picture below.

📎 image0.png

#

You need to have a good rating for all of these for a better rating.

oak path Sep 20, 2020, 8:05 AM

#

trying to log into my account, when the scammer is already online on it,
AND I AM THE ONE MADE TO WAIT OR getting SERVER DONT RESPOND ERROR!!

WHY !

night cloak Sep 20, 2020, 8:06 AM

#

@oak path contact in game support.

oak path Sep 20, 2020, 8:07 AM

#

30+ days already!

green belfry Sep 20, 2020, 8:07 AM

#

While tilting my phone to left side
The screen automatically goes to opposite direction... In scope on gyro

oak path Sep 20, 2020, 8:08 AM

#

I have proved my account ownership. I EVEN TOLD THEM ABOUT THE PERSON who is using my account,,, shared his ID to them as well... yet.. TENCENT is too busy with anything but Customer Support!

night cloak Sep 20, 2020, 8:08 AM

#

@oak path you may message them with a kind reminder letting them know you’re waiting.

#

@green belfry correct.

oak path Sep 20, 2020, 8:09 AM

#

kind reminder is what I been doing for a month Now!

green belfry Sep 20, 2020, 8:09 AM

#

@green belfry correct.
@night cloak I observed that change today

oak path Sep 20, 2020, 8:09 AM

#

why the hell support NEVER WORKS!

night cloak Sep 20, 2020, 8:09 AM

#

If you tilt your phone to far one way it’ll invert as it thinks you’ve rotated your phone. @green belfry.

#

@oak path they’ll answer you shortly please be patient, also understand we cannot help you any further.

polar marshBOT Sep 20, 2020, 8:16 AM

#

@dark dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

oak path Sep 20, 2020, 8:17 AM

#

If customer Support doesnt respond, where should one go for help then ? should we just be begging them to please respond on mails ... thats begging them to do their actual job!

agile canopy Sep 20, 2020, 8:17 AM

#

After the new update,
My friend's buttons are small and he can't change it 250% feels like 150%

night cloak Sep 20, 2020, 8:18 AM

#

@oak path do not beg kindly send them a message to remind them, it can take 60-90 days, there is no where else you can go for account related issues only in game support can help.

chilly hawk Sep 20, 2020, 8:19 AM

#

how to remove Email linked?

night cloak Sep 20, 2020, 8:19 AM

#

@agile canopy Kindly created a detailed report in #old. provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

#

@chilly hawk is it your email ?

chilly hawk Sep 20, 2020, 8:19 AM

#

yes

night cloak Sep 20, 2020, 8:20 AM

#

Currently you cannot unlink your email, feel free to leave a suggestion regarding this report via #old.

chilly hawk Sep 20, 2020, 8:20 AM

#

when we got email unlink option

night cloak Sep 20, 2020, 8:20 AM

#

No ETA, hopefully in the near future.

chilly hawk Sep 20, 2020, 8:21 AM

#

let see

oak path Sep 20, 2020, 8:24 AM

#

@oak path do not beg kindly send them a message to remind them, it can take 60-90 days, there is no where else you can go for account related issues only in game support can help.
@night cloak I got a threatening message from Scammer: He gonna getr my account banned!

night cloak Sep 20, 2020, 8:24 AM

#

We cannot help with account related issues.

oak path Sep 20, 2020, 8:28 AM

#

Ok So can you tell me what if even after 90 days, the support wont work ?

night cloak Sep 20, 2020, 8:28 AM

#

@oak path do not beg kindly send them a message to remind them, it can take 60-90 days, there is no where else you can go for account related issues only in game support can help.
@night cloak

polar marshBOT Sep 20, 2020, 8:29 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Sep 20, 2020, 8:30 AM

#

Use of unauthorized third-party software or methods, @sharp verge, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

polar marshBOT Sep 20, 2020, 8:30 AM

#

@sharp verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wide tinsel Sep 20, 2020, 8:31 AM

#

Where is bonus challenge did it come or not?

night cloak Sep 20, 2020, 8:31 AM

#

@wide tinsel please refer to this message, #questions message.

wide tinsel Sep 20, 2020, 8:31 AM

#

?? Discord

night cloak Sep 20, 2020, 8:31 AM

#

Click the link.

#

It’ll jump you to the message you need to see.

wide tinsel Sep 20, 2020, 8:32 AM

#

Ohhk

twilit rune Sep 20, 2020, 8:32 AM

#

I have a big question here

#

what's this about

night cloak Sep 20, 2020, 8:32 AM

#

What’s what about ? @twilit rune.

twilit rune Sep 20, 2020, 8:32 AM

#

📎 Screenshot_20200920-122630_PUBG_MOBILE.jpg

#

📎 Screenshot_20200920-122800_PUBG_MOBILE.jpg

#

📎 Screenshot_20200920-122808_PUBG_MOBILE.jpg

#

📎 Screenshot_20200920-122853_PUBG_MOBILE.jpg

#

📎 Screenshot_20200920-123815_PUBG_MOBILE.jpg

storm flumeBOT Sep 20, 2020, 8:33 AM

#

Hello, @twilit rune!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak Sep 20, 2020, 8:33 AM

#

Hacker ?

spring zephyr Sep 20, 2020, 8:34 AM

#

What do you think? pubgm_hidethepain

night cloak Sep 20, 2020, 8:34 AM

#

That’s a weirdo hack, looks more like a bug.

spring zephyr Sep 20, 2020, 8:34 AM

#

Nope.

gleaming abyss Sep 20, 2020, 8:35 AM

#

@celest shadow last week we were facing a server crash issue on data networks which was fixed but with that fix came a new issue which was 4-30 second delay on both wifi and data networks?

#

Are the developers aware of this issue?

storm flumeBOT Sep 20, 2020, 8:35 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @leaden latch. Remember to read through #faq before asking questions in the support channels.

gleaming abyss Sep 20, 2020, 8:35 AM

#

And id the fixing procedure underway?

twilit rune Sep 20, 2020, 8:35 AM

#

so how do I report this? I couldn't get their ID though. . .

night cloak Sep 20, 2020, 8:36 AM

#

@gleaming abyss Kindly created a detailed report in #old. provide the following details :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

gleaming abyss Sep 20, 2020, 8:36 AM

#

.......@night cloak buddy its not a bug its a server issue

night cloak Sep 20, 2020, 8:36 AM

#

@leaden latch -> #discord

gleaming abyss Sep 20, 2020, 8:36 AM

#

And a whole region is facing it

night cloak Sep 20, 2020, 8:37 AM

#

@gleaming abyss that channel isn’t just for bugs it’s to make the PUBGM team aware of glitches, bugs, community suggestions, server issues, and much more.

gleaming abyss Sep 20, 2020, 8:37 AM

#

Nvm

twilit rune Sep 20, 2020, 8:37 AM

#

without their ID

#

I cannot report them, right?

night cloak Sep 20, 2020, 8:39 AM

#

Do you have there IGN?

#

You can search there name in game and copy there ID from there.

twilit rune Sep 20, 2020, 8:39 AM

#

90;;

#

89;;

#

that's what it shows in the picture

night cloak Sep 20, 2020, 8:40 AM

#

Hang on.

#

I believe they’re symbols in there name, I just tried to search and could not find them.

twilit rune Sep 20, 2020, 8:41 AM

#

yeah, same here

#

with their 'Titles' at least we can tell, they have been playing this game for a few months now

night cloak Sep 20, 2020, 8:46 AM

#

Unfortunately im not sure there’s a way to copy a user ID or name in cheerpark, feel free to report this hack via #old and suggest they add a feature we can obtain there player ID/name in cheerpark.

#

@twilit rune

little rain Sep 20, 2020, 8:47 AM

#

hello how can i subscribe to rp prime in mobile? i can see it on emulator but i cant purchase on emulator.. so i tried to log in in mobile but the rp prime is not there ?

kindred falcon Sep 20, 2020, 8:47 AM

#

Hello please, I have not used any cheat program to play PUBG, I swear to you all I have. And I bought the account two days ago at the price of $ 600, and my game is adding very much, and I have never used cheating in my life. Please help me

night cloak Sep 20, 2020, 8:48 AM

#

@little rain it’s the crown next to your name located top right of the home screen.

📎 image0.png

#

@kindred falcon you bought an account ?

little rain Sep 20, 2020, 8:49 AM

#

i have that.. what i mean is the RP prime.. with gold and blue name when you subscribe for 9months.. i want to subscribe on 9months.. to get the gold name

night cloak Sep 20, 2020, 8:49 AM

#

Ah, not sure about that sorry.

#

@kindred falcon who’d you buy the account from ?

polar marshBOT Sep 20, 2020, 8:50 AM

#

@kindred falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

little rain Sep 20, 2020, 8:50 AM

#

sad.. cant purchase using gameloop .. i can only purchase in my phone

#

📎 image0.png

#

See its not here

storm flumeBOT Sep 20, 2020, 8:52 AM

#

You can now access #emulator-chat and #emulator-support, @little rain. Revert this at any time by sending .emulator in #481204134859505684.

sand path Sep 20, 2020, 8:53 AM

#

i have that.. what i mean is the RP prime.. with gold and blue name when you subscribe for 9months.. i want to subscribe on 9months.. to get the gold name
@little rain
Not available on ios

night cloak Sep 20, 2020, 9:21 AM

#

hi guys

clever wharf Sep 20, 2020, 9:23 AM

#

if i drag friend list to down then why its automaticaly drag back to up

storm flumeBOT Sep 20, 2020, 9:27 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

clear spindle Sep 20, 2020, 9:27 AM

#

It will be fixing in the next update, @clever wharf.

edgy wagon Sep 20, 2020, 9:29 AM

#

Yo

#

How do I recover a lost account?

#

@kindred falcon isn't selling account against tos?

alpine flower Sep 20, 2020, 9:34 AM

#

hey what are they doing with blackponk guys? is it available in game?
whats their id for?

edgy wagon Sep 20, 2020, 9:34 AM

#

..no replies?

alpine flower Sep 20, 2020, 9:34 AM

#

..no replies?
@edgy wagon hows it lost?

edgy wagon Sep 20, 2020, 9:35 AM

#

i forgot email

alpine flower Sep 20, 2020, 9:35 AM

#

oops any other links to account?

edgy wagon Sep 20, 2020, 9:36 AM

#

it's google only

alpine flower Sep 20, 2020, 9:37 AM

#

if you forget its gone, if you dont have access to your pubgm account no one can help you

#

it's google only
@edgy wagon you must have linked some phone number or alternate gmail to make the email right?

deep mulch Sep 20, 2020, 9:38 AM

#

Hello, my Facebook account has been hacked and my PUBG account has been logged in and linked in an email
I want to cancel or change the e-mail in my account because the hacker logs in with the e-mail that he put in my account

PUBG ID: 5240913713

Please help and respond as soon as possible

📎 Screenshot__.jpg

storm flumeBOT Sep 20, 2020, 9:38 AM

#

You can contact the customer service via the game settings, @deep mulch @edgy wagon. Refer to subpoint 5.3 in #faq for further instructions.

clear spindle Sep 20, 2020, 9:38 AM

#

@alpine flower stay tuned for the events.

alpine flower Sep 20, 2020, 9:39 AM

#

ok hey whats that on the facebook option there? @clear spindle in the above image

#

something on facebook

clear spindle Sep 20, 2020, 9:40 AM

#

Unlinking feature.

alpine flower Sep 20, 2020, 9:40 AM

#

Unlinking feature.
@clear spindle oops then warn him his facebook account is being unlinked

deep mulch Sep 20, 2020, 9:41 AM

#

Hello, my Facebook account has been hacked and my PUBG account has been logged in and linked in an email
I want to cancel or change the e-mail in my account because the hacker logs in with the e-mail that he put in my account

PUBG ID: 5240913713

Please help and respond as soon as possible

alpine flower Sep 20, 2020, 9:41 AM

#

@deep mulch contact facebook support as soon as possible as hackers trying to unlink the face book account you have only 2 days i guess

#

do you have access to facebook? @deep mulch
also can you login to your pubgm account?
if yes how do you login?

deep mulch Sep 20, 2020, 9:44 AM

#

@alpine flower google

alpine flower Sep 20, 2020, 9:45 AM

#

oh ok

#

in-game customer support can only help you

deep mulch Sep 20, 2020, 9:46 AM

#

Facebook i don t have they hacked it

alpine flower Sep 20, 2020, 9:47 AM

#

Facebook i don t have they hacked it
@deep mulch facebook support
also ask in-game support to unlink the gmail

deep mulch Sep 20, 2020, 9:47 AM

#

@alpine flower I don t know how to send in-game support

alpine flower Sep 20, 2020, 9:48 AM

#

@alpine flower I don t know how to send in-game support
@deep mulch oops there's any option you have to do it for yourself.
google it you will get how to do that

deep mulch Sep 20, 2020, 9:50 AM

#

@alpine flower The hacker added an email to my account and I just want to delete it so that he could not access my account

#

@alpine flower I am close to Turkey

formal cloud Sep 20, 2020, 9:52 AM

#

Any news on African server?

deep mulch Sep 20, 2020, 9:53 AM

#

@alpine flower I spent about $ 1000 on my account and I don t want to lose it like this

#

In-game support is very slow and I don t know to communicate with him

#

Do they have an e-mail to respond quickly

neon igloo Sep 20, 2020, 9:57 AM

#

Why from 2 day liks this i lose my point help

📎 JPEG__.jpg

alpine flower Sep 20, 2020, 9:59 AM

#

In-game support is very slow and I don t know to communicate with him
@deep mulch theyre the only hope for you now
You can contact the customer service via the game settings, Refer to subpoint 5.3 in #faq for further instructions.

deep mulch Sep 20, 2020, 10:01 AM

#

@alpine flower OK, I will try

#

Thanks

edgy wagon Sep 20, 2020, 10:02 AM

#

@deep mulch you got hacked by Facebook?

#

or did you enter your information on any kind of sketchy websites?

deep mulch Sep 20, 2020, 10:03 AM

#

@edgy wagon yes

edgy wagon Sep 20, 2020, 10:03 AM

#

okay.

#

just asking

deep mulch Sep 20, 2020, 10:04 AM

#

I did not enter my information in any site@edgy wagon

sharp vigil Sep 20, 2020, 10:04 AM

#

Please i need help

#

There is anyone help me?

onyx cairn Sep 20, 2020, 10:05 AM

#

What's your issue? @sharp vigil

deep mulch Sep 20, 2020, 10:06 AM

#

@edgy wagon There are a lot of bad guys who hack into social networks, and I was one of their victims

sharp vigil Sep 20, 2020, 10:06 AM

#

@onyx cairn i need to sell my account i have linked it in facebook twitter and gmail i need to unlink ti gmail

onyx cairn Sep 20, 2020, 10:06 AM

#

Oh, wait. This needs special mod power.

fallen adder Sep 20, 2020, 10:07 AM

#

How do i get the inspect animation for weapons

sharp vigil Sep 20, 2020, 10:07 AM

#

@onyx cairn ok waiting u

onyx cairn Sep 20, 2020, 10:07 AM

#

@sand path ^

storm flumeBOT Sep 20, 2020, 10:08 AM

#

dynoSuccess Zakaria Al Ghandour🇱🇧#5814 was kicked | selling accounts is against ToS

fallen adder Sep 20, 2020, 10:08 AM

#

Ummmmm how do I inspect weapons?

onyx cairn Sep 20, 2020, 10:08 AM

#

What kind of inspection?

sand path Sep 20, 2020, 10:09 AM

#

@fallen adder loadouts

fallen adder Sep 20, 2020, 10:09 AM

#

Like weapon inspection animation

timid pendant Sep 20, 2020, 10:09 AM

#

I am tired of the many hacks I swear I am tired of hacks What is the solution ?? I cannot raise my rating with the presence of cheaters. What should I do? Do I enter the hack through the screen and hit it? Is there a solution to the hacking problem 😡 😡

fallen adder Sep 20, 2020, 10:09 AM

#

In game

timid pendant Sep 20, 2020, 10:09 AM

#

😩

fallen adder Sep 20, 2020, 10:10 AM

#

@sand path not that

onyx cairn Sep 20, 2020, 10:10 AM

#

Please report them in game! @timid pendant

sand path Sep 20, 2020, 10:11 AM

#

That's not in PUBG MOBILE.. if you stand idle. The character will do it

timid pendant Sep 20, 2020, 10:11 AM

#

Neither informing nor anything to play as if nothing had happened

#

😫

fallen adder Sep 20, 2020, 10:11 AM

#

@sand path thanks

surreal turtle Sep 20, 2020, 10:14 AM

#

📎 IMG_20200920_100526.jpg

#

How to remove email?

sand path Sep 20, 2020, 10:15 AM

#

It already looks removed.

night cloak Sep 20, 2020, 10:16 AM

#

need any help people

#

lol dead chat

dusky zephyr Sep 20, 2020, 10:25 AM

#

Where can i post the video of a hacker?

storm flumeBOT Sep 20, 2020, 10:26 AM

#

Hello, @dusky zephyr!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

dusky zephyr Sep 20, 2020, 10:26 AM

#

He is charging other players and making money to help them reach conquer.. i have the video nd hackers id

vagrant forum Sep 20, 2020, 10:26 AM

#

#cheater-reports is currently closed so use the link provided above.

dusky zephyr Sep 20, 2020, 10:43 AM

#

I reported in game as well as on the link provided above.

surreal turtle Sep 20, 2020, 10:44 AM

#

@sand path in my other account

dusky zephyr Sep 20, 2020, 10:44 AM

#

📎 image0.png

#

Player mental jatt is a hacker

polar marshBOT Sep 20, 2020, 10:46 AM

#

@dusky zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

warped parcel Sep 20, 2020, 10:51 AM

#

📎 Screenshot_2020-09-20-15-11-16-313_com.tencent.ig.jpg 📎 Screenshot_2020-09-20-15-11-28-707_com.tencent.ig.jpg

storm flumeBOT Sep 20, 2020, 10:53 AM

#

Use of unauthorized third-party software or methods, @lunar crag, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

#

Hello, @warped parcel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

lunar crag Sep 20, 2020, 10:58 AM

#

Thank you @storm flume

strong nest Sep 20, 2020, 11:04 AM

#

Please give 60 fps to iPhone 7

stable condor Sep 20, 2020, 11:15 AM

#

Please change my

vagrant forum Sep 20, 2020, 11:15 AM

#

@lunar crag, be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service.

stable condor Sep 20, 2020, 11:15 AM

#

BLΛƆKPIИK

#

Tq

vagrant forum Sep 20, 2020, 11:16 AM

#

Use #discord from next time, @stable condor.

stable condor Sep 20, 2020, 11:17 AM

#

Ok bro

mortal moat Sep 20, 2020, 11:25 AM

#

@vagrant forum There is no problem in my internet but I am having a ping problem in the game. Is it a problem related to the game?

oak python Sep 20, 2020, 11:26 AM

#

Hii

vagrant forum Sep 20, 2020, 11:26 AM

#

What's your region, @mortal moat?

oak python Sep 20, 2020, 11:26 AM

#

India

storm flumeBOT Sep 20, 2020, 11:26 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @oak python. Remember to read through #faq before asking questions in the support channels.

oak python Sep 20, 2020, 11:27 AM

#

Okk

mortal moat Sep 20, 2020, 11:27 AM

#

What's your region, @mortal moat?
@vagrant forum Turkey

storm flumeBOT Sep 20, 2020, 11:28 AM

#

Please refer to this channel's pinned messages for further information, @mortal moat:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

pearl notch Sep 20, 2020, 11:30 AM

#

When bonus challenge option back ??? Any idea ?

storm flumeBOT Sep 20, 2020, 11:30 AM

#

Please refer to this channel's pinned messages for further information, @pearl notch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

surreal turtle Sep 20, 2020, 11:52 AM

#

📎 IMG-20200920-WA0032.jpg

#

Hello in my friends account there's a e-mail connected but he doesn't remember the password of that email

#

Can you help how to unlink this.

shadow venture Sep 20, 2020, 11:55 AM

#

Can't get verification message what issue

📎 Screenshot_2020-09-20-17-52-33-820_com.tencent.ig.jpg

mystic citrus Sep 20, 2020, 11:55 AM

#

Bro if we use DNS our pubg account will Bab

spring zephyr Sep 20, 2020, 11:56 AM

#

@mystic citrus No, it won't.

#

@shadow venture Try again after some time.

mystic citrus Sep 20, 2020, 11:56 AM

#

Ok thank you bro

spring zephyr Sep 20, 2020, 11:57 AM

#

Can you help how to unlink this.
@surreal turtle You can't unlink your email.

mystic citrus Sep 20, 2020, 11:57 AM

#

No bro i cannot

hardy hound Sep 20, 2020, 12:00 PM

#

Why bonus chalenge not showing ?

storm flumeBOT Sep 20, 2020, 12:01 PM

#

Please refer to this channel's pinned messages for further information, @hardy hound:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

polar marshBOT Sep 20, 2020, 12:02 PM

#

@viral herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Sep 20, 2020, 12:02 PM

#

Hello, @viral herald!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

surreal turtle Sep 20, 2020, 12:04 PM

#

@spring zephyr why?

spring zephyr Sep 20, 2020, 12:04 PM

#

dunno

sick shale Sep 20, 2020, 12:05 PM

#

No

polar marshBOT Sep 20, 2020, 12:05 PM

#

@viral herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

plain cradle Sep 20, 2020, 12:06 PM

#

📎 Screenshot_2020-09-20-14-49-18-85_dac7cc7571c39b392df64923967cf7da.jpg

#

What is that ?

frozen schooner Sep 20, 2020, 12:06 PM

#

@spring zephyr is that possible to remove my account from someone's popularity ranking?????

marsh sage Sep 20, 2020, 12:06 PM

#

no

frozen schooner Sep 20, 2020, 12:06 PM

#

pubgmshocked

surreal turtle Sep 20, 2020, 12:07 PM

#

@spring zephyr reply bruh

spring zephyr Sep 20, 2020, 12:08 PM

#

@surreal turtle You can't unlink your email at this moment cause the email linking feature is still in beta. Feel free to give your feedbacks about that feature in #old

storm flumeBOT Sep 20, 2020, 12:08 PM

#

Hello, @plain cradle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

polar marshBOT Sep 20, 2020, 12:11 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

calm ether Sep 20, 2020, 12:12 PM

#

I got a cheater teaming up in solos
Is this even allowed?

#

How do i report him :V

spring zephyr Sep 20, 2020, 12:12 PM

#

@calm ether Report them in-game.

shadow venture Sep 20, 2020, 12:13 PM

#

@spring zephyr mod can't get messages try it what issue i'm back my correct region

hollow summit Sep 20, 2020, 12:14 PM

#

When I drive a tuk tuk on some stairs of houses in sanhok and click the up button it makes the tuk tuk spin around and sometimes it even flings and explodes

storm flumeBOT Sep 20, 2020, 12:14 PM

#

Hello, @hollow summit!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

hollow summit Sep 20, 2020, 12:15 PM

#

Okay

polar marshBOT Sep 20, 2020, 12:17 PM

#

@tight blaze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lavish nimbus Sep 20, 2020, 12:32 PM

#

will Bonus Challenge available Tomorrow in India?

storm flumeBOT Sep 20, 2020, 12:40 PM

#

Please refer to this channel's pinned messages for further information, @lavish nimbus:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

dull bone Sep 20, 2020, 12:53 PM

#

Hy do u know how to solved the problem they are showing in this server you will get high ping

#

While entering any match

median tinsel Sep 20, 2020, 12:57 PM

#

Hello how can i unlink a twitter account that someone linked to my account before 21 days from linking it ?

wise cape Sep 20, 2020, 12:58 PM

#

@dull bone are you playing on SA servers? Or which one? Am getting that too

#

Sometimes

spring zephyr Sep 20, 2020, 12:58 PM

#

@median tinsel You can't.

dull bone Sep 20, 2020, 12:58 PM

#

@wise cape bro I am not playing in south America I am playing in Asia

wise cape Sep 20, 2020, 12:59 PM

#

I meant South Africa

#

But some servers are down maybe thats why or its just a bug

spring zephyr Sep 20, 2020, 12:59 PM

#

@dull bone @wise cape Read what that message says, that mostly happens cause of your internet connection suspicious

polar marshBOT Sep 20, 2020, 12:59 PM

#

@median tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Sep 20, 2020, 1:00 PM

#

You can contact the customer service via the game settings, @median tinsel. Refer to subpoint 5.3 in #faq for further instructions.

wise cape Sep 20, 2020, 1:00 PM

#

Ok but speedtest shows 3ms ping,jitter 2 and speed 250mb/s

#

So its not that

#

Thx though 😋

dull bone Sep 20, 2020, 1:01 PM

#

@spring zephyr but bro they are showing 60 ping in all server but in starting in show that in this server you will get high ping

polar marshBOT Sep 20, 2020, 1:01 PM

#

@eager verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

novel aspen Sep 20, 2020, 1:11 PM

#

Hii. I had my gaming account connected to my gmail. I deleted the gmail a year ago and cannot retrieve it. In game help-bots just end conversation. I cannot access my gmail and hence can't access my account too. I had spent money ( UC purchase ) and need my progress back. I just want the progress of my ID transfered to another gmail that's all. Please help , I can provide all proofs and information required

polar marshBOT Sep 20, 2020, 1:20 PM

#

@old berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Sep 20, 2020, 1:25 PM

#

Please refer to subpoint 2.8 in #faq for further information, @novel aspen. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

severe prairie Sep 20, 2020, 1:34 PM

#

📎 Screenshot_2020-09-20-19-18-25-765_com.tencent.ig.jpg

#

this guys is a havker

#

📎 Screenshot_2020-09-20-19-18-20-299_com.tencent.ig.jpg

#

please watch his game play he has X-ray vision and aim bot

#

please Ban the id

storm flumeBOT Sep 20, 2020, 1:36 PM

#

Hello, @severe prairie!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

upbeat sleet Sep 20, 2020, 1:39 PM

#

How and where to report for hacker

storm flumeBOT Sep 20, 2020, 1:40 PM

#

Hello, @upbeat sleet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

shadow venture Sep 20, 2020, 1:42 PM

#

What's issue can't get verification messages please help

📎 Screenshot_2020-09-20-17-52-33-820_com.tencent.ig.jpg

clear spindle Sep 20, 2020, 1:43 PM

#

The feature is still in beta, so you may not get the code, try using the password or check later.

surreal turtle Sep 20, 2020, 1:45 PM

#

Can any one here tell me what's the benefits and loss for link e-mail

📎 IMG-20200920-WA0032.jpg

#

@clear spindle help above msg check

shadow venture Sep 20, 2020, 1:49 PM

#

Now i'm face problem show this region i'm useing mobile data from bangladesh why don't show correct region

📎 Screenshot_2020-09-20-19-48-24-636_com.tencent.ig.jpg

clear spindle Sep 20, 2020, 1:50 PM

#

Benefit: you get a new login method.
Loss: the feature is still in beta.
@surreal turtle.

shadow venture Sep 20, 2020, 1:50 PM

#

@clear spindle mod what issue not showing correct region

novel aspen Sep 20, 2020, 1:51 PM

#

I checked but as I said google account cannot be retrieved. I just want the progress transfered. I had spent money so it must have a decent entry as a account@Machete 2.0

clear spindle Sep 20, 2020, 1:52 PM

#

Try doing a routine repair and check if it got fixed if not report that in #old with details of ID, DEVICE, COUNTRY, NETWORK METHOD, @shadow venture.

#

Unfortunately transferring accounts are not possible, @novel aspen.

novel aspen Sep 20, 2020, 1:54 PM

#

So do I take it that my account is totally lost and game cannot help?

storm flumeBOT Sep 20, 2020, 1:54 PM

#

You can contact the customer service via the game settings, @novel aspen. Refer to subpoint 5.3 in #faq for further instructions.

novel aspen Sep 20, 2020, 1:56 PM

#

Matchete 2.0 I mentioned that the bot ends the conversation mostly and other times says that log in via gmail to access that account and I can't access the gmail

storm flumeBOT Sep 20, 2020, 1:57 PM

#

Please refer to subpoint #2.8 in #faq for further information, @novel aspen. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

mortal shard Sep 20, 2020, 1:58 PM

#

I get a error after finishing every match and in the match my ping is normal but still I get loading.

#

📎 20200920_195938.jpg

#

@celest shadow

novel aspen Sep 20, 2020, 2:00 PM

#

Bots here bots there , what's the difference

surreal turtle Sep 20, 2020, 2:03 PM

#

@clear spindle can we unlink this?
How can you login through this.?
Cause in my android only Google Play game fb and twitter login shows

clear spindle Sep 20, 2020, 2:04 PM

#

Seems like a network issue, @mortal shard try using a DNS.

#

The world is evolving, @novel aspen.

tranquil coyote Sep 20, 2020, 2:05 PM

#

Can anyone help me over here ?
My twitter account account is hacked and now the hacker is using my pubg mobile account

clear spindle Sep 20, 2020, 2:05 PM

#

Unfortunately you cannot unlink as it's in beta and will be in the future, @surreal turtle and could select the option "more" in the login page to see it.

storm flumeBOT Sep 20, 2020, 2:06 PM

#

Please refer to subpoint #2.8 in #faq for further information, @tranquil coyote. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

surreal turtle Sep 20, 2020, 2:07 PM

#

In my friends account email linked but he doesn't know who added it
So he can too login the guy who added the email right?

velvet sable Sep 20, 2020, 2:10 PM

#

Hai guys I have purchased Season 15 royal pass from the available UC in my account and pubg is ban in India , so I'm worried about my UC . And guys one more question is anyone knows that where this bonus challenge option in lobby

sick shale Sep 20, 2020, 2:12 PM

#

@velvet sable
Please refer to this channel's pinned messages for further information:

▪︎ PC: Click on the pin icon located in the top-right of the channel.
▪︎ Mobile: Click on the channel name and select Pins located at the top.

clear spindle Sep 20, 2020, 2:14 PM

#

If it's not his email linked with, @surreal turtle please contact the in-game customer service.

gritty glade Sep 20, 2020, 2:17 PM

#

It's been a long time,
When India Bonus Back?. I want to purchase RP this season, but my all UC is in Battle Point Currency.

storm flumeBOT Sep 20, 2020, 2:17 PM

#

Please refer to this channel's pinned messages for further information, @gritty glade:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

torpid nimbus Sep 20, 2020, 2:21 PM

#

Bonus challenge return date?

storm flumeBOT Sep 20, 2020, 2:21 PM

#

Please refer to this channel's pinned messages for further information, @torpid nimbus:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

solid anchor Sep 20, 2020, 2:21 PM

#

My device is oppo reno2f. Games like clash of clans and call of duty mobile are supporting 60fps but pubg alone is not supporting 60 fps instead it supporting only 30 fps. Please help

clear spindle Sep 20, 2020, 2:22 PM

#

Answered you in #pubg-mobile

solid anchor Sep 20, 2020, 2:22 PM

#

@clear spindle is there any way to get 60fps?

clear spindle Sep 20, 2020, 2:23 PM

#

Can you send the screenshot of graphics settings??

torpid nimbus Sep 20, 2020, 2:23 PM

#

@storm flume

solid anchor Sep 20, 2020, 2:23 PM

#

📎 Screenshot_2020-09-20-15-53-49-94_dac7cc7571c39b392df64923967cf7da.jpg

#

📎 Screenshot_2020-09-20-15-53-38-22_dac7cc7571c39b392df64923967cf7da.jpg

normal fulcrum Sep 20, 2020, 2:24 PM

#

@solid anchor What's the issue?

novel aspen Sep 20, 2020, 2:24 PM

#

It depends upon device too

solid anchor Sep 20, 2020, 2:24 PM

#

@normal fulcrum My device is oppo reno2f. Games like clash of clans and call of duty mobile are supporting 60fps but pubg alone is not supporting 60 fps instead it supporting only 30 fps.

novel aspen Sep 20, 2020, 2:25 PM

#

Is transfer of ID progress possible or not?

spring zephyr Sep 20, 2020, 2:25 PM

#

@novel aspen No, you can't do that.

normal fulcrum Sep 20, 2020, 2:25 PM

#

@solid anchor Your device doesn't support higher fps for PUBG MOBILE

#

Try lowering your graphics to smooth.

solid anchor Sep 20, 2020, 2:26 PM

#

@normal fulcrum but for other games is is supporting 60fps

#

@normal fulcrum tried not even crossing 30fps

spring zephyr Sep 20, 2020, 2:26 PM

#

@solid anchor Both games are totally different and their requirements are different.

normal fulcrum Sep 20, 2020, 2:27 PM

#

Can you share a ss of your graphics settings after you select smooth?

torpid nimbus Sep 20, 2020, 2:27 PM

#

Bonus challenge return date?

polar marshBOT Sep 20, 2020, 2:27 PM

#

@hot lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Sep 20, 2020, 2:27 PM

#

No ETA @torpid nimbus

solid anchor Sep 20, 2020, 2:28 PM

#

@normal fulcrum I didn't understand

normal fulcrum Sep 20, 2020, 2:28 PM

#

@solid anchor Select smooth in 1st option

torpid nimbus Sep 20, 2020, 2:29 PM

#

@polar marsh bonus challenge return date

solid anchor Sep 20, 2020, 2:29 PM

#

📎 Screenshot_2020-09-20-19-58-59-57_dac7cc7571c39b392df64923967cf7da.jpg

#

No@normal fulcrum not working

normal fulcrum Sep 20, 2020, 2:29 PM

#

@solid anchor Select smooth in 1st option and share screenshot of graphics settings

#

@torpid nimbus No ETA

solid anchor Sep 20, 2020, 2:30 PM

#

📎 Screenshot_2020-09-20-20-00-03-62_dac7cc7571c39b392df64923967cf7da.jpg

torpid nimbus Sep 20, 2020, 2:30 PM

#

ETA???@normal fulcrum

normal fulcrum Sep 20, 2020, 2:31 PM

#

No estimated time of arrival @torpid nimbus

polar marshBOT Sep 20, 2020, 2:31 PM

#

@torpid nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Sep 20, 2020, 2:31 PM

#

@solid anchor Your device doesn't is not capable of handling higher than 30 fps. Nothing can be done

solid anchor Sep 20, 2020, 2:32 PM

#

😭😭😭

#

22k gone😭

scenic grove Sep 20, 2020, 2:32 PM

#

my ping is 20 but i cant even move

normal fulcrum Sep 20, 2020, 2:32 PM

#

@night cloak Feel free to provide your feedback in #old

#

@scenic grove Explain

night cloak Sep 20, 2020, 2:33 PM

#

Okay

scenic grove Sep 20, 2020, 2:34 PM

#

i am in a pubg match rank pushing but my ping is 20 and i cant even move or shoot its like my ping is 10000 but its only 20

solid anchor Sep 20, 2020, 2:34 PM

#

@normal fulcrum can I use gfx tool

storm flumeBOT Sep 20, 2020, 2:34 PM

#

Use of unauthorized third-party software or methods, @solid anchor, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

fast nova Sep 20, 2020, 2:35 PM

#

i wrote the same on this channel #emulator-support

#

server are laggy

storm flumeBOT Sep 20, 2020, 2:35 PM

#

You can now access #emulator-chat and #emulator-support, @fast nova. Revert this at any time by sending .emulator in #481204134859505684.

scenic grove Sep 20, 2020, 2:35 PM

#

yea what should we do

#

i just bought royale pass prime plus prime just to get my rank down to bronze

normal fulcrum Sep 20, 2020, 2:36 PM

#

@scenic grove Any video to make it understand?

fast nova Sep 20, 2020, 2:36 PM

#

support team need to understand there is an issue these two days with servers

scenic grove Sep 20, 2020, 2:36 PM

#

unfortunetly no

fast nova Sep 20, 2020, 2:37 PM

#

@normal fulcrum all players in match cant move and ping go high to the max 999

scenic grove Sep 20, 2020, 2:37 PM

#

yea but my ping is only 20

normal fulcrum Sep 20, 2020, 2:37 PM

#

Make sure to record a video with touch response to make it understandable

scenic grove Sep 20, 2020, 2:37 PM

#

and i cant move

fast nova Sep 20, 2020, 2:37 PM

#

yeah but the real is more @scenic grove

#

@scenic grove on which server u r facing this issue ?

scenic grove Sep 20, 2020, 2:38 PM

#

yea i have latest gaming pc yet best graphic ....... Whats the point of it when games not gonna work i will be sure to record it next time

#

middle east

fast nova Sep 20, 2020, 2:38 PM

#

me too!

storm flumeBOT Sep 20, 2020, 2:38 PM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

glossy drum Sep 20, 2020, 2:38 PM

#

I want to delete members who are not active from there last log in time. When i start scrolling down the list it goes back to the top when one of my friends log in. Am I doing something wrong or is this need to be fixed?

fast nova Sep 20, 2020, 2:39 PM

#

alright im going to record a clip regarding this issue

normal fulcrum Sep 20, 2020, 2:39 PM

#

@glossy drum Feel free to report it in #old. A video proof will make it easier to understand and fix it

torpid nimbus Sep 20, 2020, 2:41 PM

#

rank!

still latch Sep 20, 2020, 2:41 PM

#

Bonus challenge ka release date kya he?

storm flumeBOT Sep 20, 2020, 2:41 PM

#

Please do not use languages other than English, @still latch. Refer to #735483472432594994 for regional communities.

scenic grove Sep 20, 2020, 2:41 PM

#

it happens to me when i land and it not lagging rn

normal fulcrum Sep 20, 2020, 2:41 PM

#

@scenic grove Move to #chat

glossy drum Sep 20, 2020, 2:41 PM

#

@normal fulcrum Thank you.

normal fulcrum Sep 20, 2020, 2:42 PM

#

@torpid nimbus Enough

polar marshBOT Sep 20, 2020, 2:42 PM

#

@hallow nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mortal shard Sep 20, 2020, 2:43 PM

#

Seems like a network issue, @mortal shard try using a DNS.
@clear spindle thanks, maybe it got solved after I change my time zone in gameloop

clear spindle Sep 20, 2020, 2:43 PM

#

Emulator pubgm_hidethepain .

torpid nimbus Sep 20, 2020, 2:44 PM

#

India

normal fulcrum Sep 20, 2020, 2:44 PM

#

@hallow nexus We don't deal with such players. You can report them in-game once they kill you

#

@torpid nimbus Move to #chat

mortal shard Sep 20, 2020, 2:44 PM

#

In TDM if I encounter cheaters how should I report them after game @normal fulcrum

torpid nimbus Sep 20, 2020, 2:45 PM

#

Report option is there at left below@mortal shard

prisma dagger Sep 20, 2020, 2:45 PM

#

In game some guy was shoting in other direction but a guy was knock down?

torpid nimbus Sep 20, 2020, 2:46 PM

#

Why@normal fulcrum

clear spindle Sep 20, 2020, 2:46 PM

#

Yes,@mortal shard.

mortal shard Sep 20, 2020, 2:46 PM

#

Thanks

normal fulcrum Sep 20, 2020, 2:47 PM

#

Why@normal fulcrum
@torpid nimbus Coz you were spamming

#

In game some guy was shoting in other direction but a guy was knock down?
@prisma dagger That happens if someone's ping is high. That's what desync is

torpid nimbus Sep 20, 2020, 2:48 PM

#

What should I do?@normal fulcrum

normal fulcrum Sep 20, 2020, 2:48 PM

#

What should I do?@normal fulcrum
@torpid nimbus Is there anything you need help with?

prisma dagger Sep 20, 2020, 2:48 PM

#

I play on 20ms

torpid nimbus Sep 20, 2020, 2:48 PM

#

Nothing@normal fulcrum

normal fulcrum Sep 20, 2020, 2:49 PM

#

I never said yours. Ping can be high on shooters side or the person who got shot. Anyone's high ping can create desync for almost the whole squad

#

Than move to #chat @torpid nimbus

polar marshBOT Sep 20, 2020, 2:50 PM

#

@torpid nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pearl notch Sep 20, 2020, 2:51 PM

#

When bonus challenge options unlock ?

torpid nimbus Sep 20, 2020, 2:51 PM

#

When will pubm gets back on playstore?

storm flumeBOT Sep 20, 2020, 2:51 PM

#

Please refer to this channel's pinned messages for further information, @pearl notch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

torpid nimbus Sep 20, 2020, 2:52 PM

#

@normal fulcrum when pubgm return in India?

storm flumeBOT Sep 20, 2020, 2:52 PM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

torpid nimbus Sep 20, 2020, 2:56 PM

#

Pubg return date of India?

rose vale Sep 20, 2020, 2:58 PM

#

How can I become a video reviewer? I have applied multiple times been in ace since season eleven and have got four confirmed bans and I am not allowed to be a reviewer all it says is "feed back received" when I apply.

storm flumeBOT Sep 20, 2020, 2:58 PM

#

Please refer to this channel's pinned messages for further information, @rose vale:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

rose vale Sep 20, 2020, 3:01 PM

#

Why am I not allowed to review when people in platinum who never received a confirmed ban are allowed to? This is what I don't understand because I have applied multiple times.

normal fulcrum Sep 20, 2020, 3:03 PM

#

@rose vale Applying multiple times won't help you

storm flumeBOT Sep 20, 2020, 3:03 PM

#

Please refer to this channel's pinned messages for further information, @rose vale:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

rose vale Sep 20, 2020, 3:03 PM

#

But being in platinum and never getting a confirmed ban will?

mortal wagon Sep 20, 2020, 3:04 PM

#

Any solution for Left firing button not working? I've died 4 times now because of it with -120 rating in total. I know Devs not gonna solve anything so no point in posting in #old section.💩

spring zephyr Sep 20, 2020, 3:05 PM

#

@rose vale That message doesn't say that you have been selected for the Video Review Station. It just says that you have been invited for the Video Review Station, you need to wait patiently now. You will get a pop-up message if you will get selected.

clear spindle Sep 20, 2020, 3:05 PM

#

It has been fixed, @mortal wagon. Try doing a routine repair.

mortal wagon Sep 20, 2020, 3:06 PM

#

Well great solution. Just delete everything and do a routine repair.👍

nocturne forum Sep 20, 2020, 3:09 PM

#

Omg another hacker

storm flumeBOT Sep 20, 2020, 3:09 PM

#

Hello, @nocturne forum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

torpid nimbus Sep 20, 2020, 3:11 PM

#

@clear spindle bonus challenge return date?

#

@spring zephyr bonus challenge return date?

storm flumeBOT Sep 20, 2020, 3:11 PM

#

Please refer to this channel's pinned messages for further information, @torpid nimbus:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

torpid nimbus Sep 20, 2020, 3:12 PM

#

@storm flume no message is pinned

#

📎 Screenshot_20200917-131622.jpg 📎 Screenshot_20200917-131612.jpg

clear spindle Sep 20, 2020, 3:14 PM

#

Seems like you're having hard time seeing things:
https://media.discordapp.net/attachments/675100185994723339/753596191593332796/20200910_154111.jpg?width=1000&height=499

green belfry Sep 20, 2020, 3:14 PM

#

I saw so many videos about server freezing hacks...

night gull Sep 20, 2020, 3:15 PM

#

If you don't able to fix lag please don't give your update no one want this type of updates rost update 1.p

green belfry Sep 20, 2020, 3:15 PM

#

New hacks are coming like server freezing...

opaque crag Sep 20, 2020, 3:16 PM

#

When is the cheater reporting chanel reopened again?

#

DDising is old school pubg done something about it but people are still using it

olive tendon Sep 20, 2020, 3:18 PM

#

@clear spindle can I have a private chat with you

clear spindle Sep 20, 2020, 3:18 PM

#

Regarding

olive tendon Sep 20, 2020, 3:18 PM

#

I found hackers group in telegram

clear spindle Sep 20, 2020, 3:18 PM

#

Feel free to send the link.

olive tendon Sep 20, 2020, 3:19 PM

#

Here?

clear spindle Sep 20, 2020, 3:19 PM

#

DM.

polar marshBOT Sep 20, 2020, 3:19 PM

#

@torpid nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive tendon Sep 20, 2020, 3:19 PM

#

@clear spindle dm closed

clear spindle Sep 20, 2020, 3:20 PM

#

Check again.

hidden coral Sep 20, 2020, 3:24 PM

#

📎 Screenshot_2020-09-20-19-19-17-419_com.tencent.ig.jpg 📎 Screenshot_2020-09-20-19-19-00-427_com.tencent.ig.jpg

#

why blocked my 2 account?

#

please unbaned

polar marshBOT Sep 20, 2020, 3:26 PM

#

@hidden coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wanton dock Sep 20, 2020, 3:26 PM

#

I was redeem 5000 battle coins to uc so not come my account
Plz send back my battle coins or uc

storm flumeBOT Sep 20, 2020, 3:26 PM

#

You can contact the customer service via the game settings, @wanton dock. Refer to subpoint 5.3 in #faq for further instructions.

torpid nimbus Sep 20, 2020, 3:27 PM

#

@clear spindle bonus challenge return date?

clear spindle Sep 20, 2020, 3:27 PM

#

@torpid nimbus No ETA.

📎 20200910_154111.png

torpid creek Sep 20, 2020, 3:28 PM

#

How was the register for the PMGC

torpid nimbus Sep 20, 2020, 3:28 PM

#

Erangel 2.0 so many glitches?

clear spindle Sep 20, 2020, 3:29 PM

#

How was the register for the PMGC
@torpid creek @onyx cairn ^^^

polar marshBOT Sep 20, 2020, 3:29 PM

#

@lament igloo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Sep 20, 2020, 3:29 PM

#

Hello, @torpid nimbus!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

stable condor Sep 20, 2020, 3:33 PM

#

Please give role

clear spindle Sep 20, 2020, 3:34 PM

#

Answered in #discord.

onyx cairn Sep 20, 2020, 3:34 PM

#

Hi, @torpid creek, the #PMGC is the pro competition, merging the best teams from the PMWL and the PMWC and won't have a registration as the invited teams have started their esports careers in the PMCOs. So if you want to participate you have to pass the PMCO at first.

left coyote Sep 20, 2020, 3:35 PM

#

Hey i have a resolution problem in Pubg mobile, when i set up my device to 1080p the game changes and start showing me everything so small including controls and text

polar marshBOT Sep 20, 2020, 3:36 PM

#

@torpid jetty:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solemn ivy Sep 20, 2020, 3:38 PM

#

Hello, my Facebook account has been hacked and my PUBG account has been logged in and linked in an email
I want to cancel or change the e-mail in my account because the hacker logs in with the e-mail that he put in my account

PUBG ID: 5240913713

Please help and respond as soon as possible
@deep mulch
the same as what I experienced .. but I can handle it

clear spindle Sep 20, 2020, 3:38 PM

#

@solemn ivy ??

solemn ivy Sep 20, 2020, 3:39 PM

#

@clear spindle Why??

clear spindle Sep 20, 2020, 3:39 PM

#

I'm sorry what was your issue??

open temple Sep 20, 2020, 3:40 PM

#

Can anyone help get my pubg account back
Id:586622326
A guy hacked it
Please help

storm flumeBOT Sep 20, 2020, 3:40 PM

#

You can contact the customer service via the game settings, @open temple. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Sep 20, 2020, 3:41 PM

#

I have enough video evidence of my friend being a cheater. I was doubtful from the beginning due to his stats but he always told he is an ipad player so and as I have played with him few times, I have noticed nothing unusual but he always kept is spectating off. Today he mistakenly kept it on and I spectated his full one game and got the video proof. How to send this video evidence to PUBG Mobile Team? I saw the cheater reports channel is closed as of now. Can anyone help me?

solemn ivy Sep 20, 2020, 3:41 PM

#

@clear spindle My account has been hacked and he filled the url in my account ... can that be removed?

storm flumeBOT Sep 20, 2020, 3:41 PM

#

You can contact the customer service via the game settings, @solemn ivy. Refer to subpoint 5.3 in #faq for further instructions.

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

manic mica Sep 20, 2020, 3:46 PM

#

Fix the delay in Pakistani servers

jovial cedar Sep 20, 2020, 3:47 PM

#

At least you have servers. Glares across the border at India

craggy blade Sep 20, 2020, 3:47 PM

#

@manic mica Provide your character I'd and network provider details

manic mica Sep 20, 2020, 3:48 PM

#

Ptcl is my network.52311746

craggy blade Sep 20, 2020, 3:48 PM

#

@manic mica Done.

lusty blaze Sep 20, 2020, 3:51 PM

#

I already have an account and when I tried to log into that account from a new phone my fb linked to a new account. How can I retrieve my old account back?

storm flumeBOT Sep 20, 2020, 3:51 PM

#

You can contact the customer service via the game settings, @lusty blaze. Refer to subpoint 5.3 in #faq for further instructions.

polar marshBOT Sep 20, 2020, 3:52 PM

#

@hidden sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stiff pewter Sep 20, 2020, 3:53 PM

#

I need cheaters report channel back

#

Pls check this video there is hacker and he help his frnds to push conqueror with him 3 of them are there

storm flumeBOT Sep 20, 2020, 3:54 PM

#

Hello, @stiff pewter!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

stiff pewter Sep 20, 2020, 3:55 PM

#

I reported but no action taken so far i reported many many players.
Every match there is a hacker nad I don't fail to report them
But they keep coming every match even I met same hackers many time

fallow quail Sep 20, 2020, 3:56 PM

#

@lime juniper cheater report pls me

olive isle Sep 20, 2020, 3:56 PM

#

@clear spindle I can't able to play 90 fps

stiff pewter Sep 20, 2020, 3:56 PM

#

Top 100 in solo fpp in Asia >90% are hackers and teamers

#

Then how we legits can reach ace and conqueror

clear spindle Sep 20, 2020, 3:57 PM

#

@olive isle Please provide it in #old.

storm flumeBOT Sep 20, 2020, 3:57 PM

#

Hello, @stiff pewter!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

torpid nimbus Sep 20, 2020, 3:57 PM

#

Pubg jio partnership

olive isle Sep 20, 2020, 3:58 PM

#

@torpid nimbus 😂

polar marshBOT Sep 20, 2020, 3:58 PM

#

@stiff pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pearl smelt Sep 20, 2020, 4:17 PM

#

hi its ok to turn VPN when i play pubg ?

night cloak Sep 20, 2020, 4:18 PM

#

@pearl smelt no

clear spindle Sep 20, 2020, 4:18 PM

#

VPN usage is not recommended.

pearl smelt Sep 20, 2020, 4:19 PM

#

I streming . i live in Norway but Stars on facebook not active > caaan i haave VPN ? jest to chance my locaition

storm flumeBOT Sep 20, 2020, 4:20 PM

#

Please refer to subpoint #3.19 in #faq for further information, @pearl smelt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

stone palm Sep 20, 2020, 4:21 PM

#

When does pubg comeback in India

nocturne pelican Sep 20, 2020, 4:32 PM

#

The 4x is wired i shoot once and it goes far away from where im shooting - it does what it wants

torpid nimbus Sep 20, 2020, 4:34 PM

#

Bonus challenge return date is not being said by anyone?

short eagle Sep 20, 2020, 4:35 PM

#

no date

nocturne pelican Sep 20, 2020, 4:35 PM

#

?

marsh sage Sep 20, 2020, 4:36 PM

#

@clear spindle Can you pls open your DM. You have told me that a video will be helpful in #old as I have posted a bug on wall glitch. Currently I don't have the video. But I will give by tomorrow. Now I can give photos only.

clear spindle Sep 20, 2020, 4:38 PM

#

Sure.

modest gate Sep 20, 2020, 4:38 PM

#

I have video evidence of hacker as well as thier ID

storm flumeBOT Sep 20, 2020, 4:38 PM

#

Hello, @modest gate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

marsh sage Sep 20, 2020, 4:42 PM

#

Sure.
@clear spindle I have send it. Can you kindly pls check.

pliant kelp Sep 20, 2020, 4:44 PM

#

Too much Dsycn and late response in europe server how to fix thiss

sullen citrus Sep 20, 2020, 4:54 PM

#

When will the bonus challenge return @celest shadow @clear spindle @light cipher

celest shadow Sep 20, 2020, 4:55 PM

#

@sullen citrus

📎 20200910_154111.jpg

wind shoal Sep 20, 2020, 4:55 PM

#

Bonus challenge return time

sullen citrus Sep 20, 2020, 4:56 PM

#

Exact Date bro please @celest shadow

stiff pewter Sep 20, 2020, 4:56 PM

#

@celest shadow piston i have lot and lot of hacker and teamers to report

jovial cedar Sep 20, 2020, 4:56 PM

#

You have to remember that the mods here are lazy. They don’t update the report link for cheaters like pinning it or open the cheater-reports channel because they will be flooded with work.

stiff pewter Sep 20, 2020, 4:57 PM

#

Pls check fpp solo asia most hackers are there

jovial cedar Sep 20, 2020, 4:57 PM

#

Then they think you are a troll for pointing this stuff out.

#

Nah, lazy mods

split kelp Sep 20, 2020, 4:57 PM

#

When will Pubg mobile Officialy Unban In India

jovial cedar Sep 20, 2020, 4:57 PM

#

Never.

stiff pewter Sep 20, 2020, 4:58 PM

#

I am done with hackers and teamers

#

😫

#

I am done with conqueror

jovial cedar Sep 20, 2020, 4:58 PM

#

They hate when i write this but it must be easier to mute than update the pins.

onyx cairn Sep 20, 2020, 4:58 PM

#

Move to a discussion channel if you don't need support, @jovial cedar

jovial cedar Sep 20, 2020, 4:59 PM

#

Backseat mod. I am providing support for angry players who cannot report cheaters because the link it not in the pins

#

Somehow I am the bad person here

onyx cairn Sep 20, 2020, 4:59 PM

#

Please report them in game as this is the most effective way to alert the anticheat-team, additionally you can report cheaters via http://cheater-report.pubgm.cc

jovial cedar Sep 20, 2020, 4:59 PM

#

You could pin that and change the bot

storm flumeBOT Sep 20, 2020, 5:00 PM

#

Hello, @stiff pewter!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

celest shadow Sep 20, 2020, 5:00 PM

#

@sullen citrus, no ETA.

stiff pewter Sep 20, 2020, 5:00 PM

#

@onyx cairn yeah all know that but no actions were taken I was killed by the same hacker again two days later then whats the purpose of that report button and anticheat team????

onyx cairn Sep 20, 2020, 5:01 PM

#

Please keep in mind that it may take a bit time.

polar marshBOT Sep 20, 2020, 5:02 PM

#

@wind shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@stiff pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sullen citrus Sep 20, 2020, 5:03 PM

#

@celest shadow What would you like to say ?

📎 Screenshot_2020-09-20-19-05-51-841_com.tencent.ig.jpg

jovial cedar Sep 20, 2020, 5:04 PM

#

My whole point is that for the sheer amount of reports, you can cut them in half at least by updating pins, opening cheater reports, and directing people there. @onyx cairn

simple cairn Sep 20, 2020, 5:04 PM

#

Why do I minus points after my teamate kills me

#

🤦‍♂️

#

Error403

oak path Sep 20, 2020, 5:05 PM

#

📎 Screenshot_2020-09-20-22-34-19-788_com.tencent.ig.jpg

sullen citrus Sep 20, 2020, 5:05 PM

#

@sand path @bold siren What would you like to say ?

📎 Screenshot_2020-09-20-19-05-51-841_com.tencent.ig.jpg

oak path Sep 20, 2020, 5:05 PM

#

What is this now ?

storm flumeBOT Sep 20, 2020, 5:05 PM

#

You can contact the customer service via the game settings, @oak path. Refer to subpoint 5.3 in #faq for further instructions.

#

Hello, @sullen citrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

oak path Sep 20, 2020, 5:06 PM

#

I have been reporting the act of my account being hacked and now this happened. What should I do ?

storm flumeBOT Sep 20, 2020, 5:08 PM

#

You can contact the customer service via the game settings, @oak path. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Sep 20, 2020, 5:09 PM

#

Please resolve the issue of unstable server in pakistan, I am fedup of reporting the issues, its since 3 weeks no one have responded to issues

vagrant forum Sep 20, 2020, 5:11 PM

#

That issue has already been addressed by the Pakistan discord staff team, @night cloak. Please join the PUBGM Pakistan discord server if you are still facing the issue. You can find the server from #735483472432594994 sub-point 3.1.

night cloak Sep 20, 2020, 5:12 PM

#

@vagrant forum We are still facing the issue

vagrant forum Sep 20, 2020, 5:13 PM

#

Please report it on the Pakistan discord server.

digital storm Sep 20, 2020, 5:13 PM

#

Yo guys, quick question.

night cloak Sep 20, 2020, 5:15 PM

#

@vagrant forum can you please privide me the link for pakistan discord

oak path Sep 20, 2020, 5:15 PM

#

This is ridiculous. THe hacker was loggon on like 30 minutes ago... and I still cant login to my own account

vagrant forum Sep 20, 2020, 5:16 PM

#

You can find it in #735483472432594994 under sub-point 3.1, @night cloak. Click on the blue text which says 'regional communities'.

storm flumeBOT Sep 20, 2020, 5:16 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @digital storm. Remember to read through #faq before asking questions in the support channels.

oak path Sep 20, 2020, 5:17 PM

#

this way,.,,, if the hacker unlinks my google account, then I would loose my account forever!

digital storm Sep 20, 2020, 5:18 PM

#

Hey @vagrant forum, is theres a link where i can report a Facebook Gaming streaming for hacking PUBG MOBILE while he streams? I just found out his live stream.

vagrant forum Sep 20, 2020, 5:22 PM

#

There's a link to report YouTube videos/livestreams but there isn't one for Facebook, @digital storm. Please report them on Facebook. Additionally, you can DM me the link.

echo anchor Sep 20, 2020, 5:28 PM

#

Fix issue delay servers ping is 30- 60 but not stable plz fix issue in pakistan

clear spindle Sep 20, 2020, 5:29 PM

#

Can you provide the User ID and network provider name, @echo anchor?

echo anchor Sep 20, 2020, 5:30 PM

#

ID:5563966939 Network: National Broadband

placid swift Sep 20, 2020, 5:40 PM

#

Hello

#

Please unban pubg in india

#

😭

#

😢

junior ridge Sep 20, 2020, 5:47 PM

#

ID:5368639985 Network: Connect Communications

sweet quiver Sep 20, 2020, 5:50 PM

#

Hi

storm flumeBOT Sep 20, 2020, 5:51 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @sweet quiver. Remember to read through #faq before asking questions in the support channels.

#

Use of unauthorized third-party software or methods, @visual kestrel, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

unique pilot Sep 20, 2020, 6:07 PM

#

Please i need help

storm flumeBOT Sep 20, 2020, 6:09 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @unique pilot. Remember to read through #faq before asking questions in the support channels.

night cloak Sep 20, 2020, 6:10 PM

#

Pls I need Hélp

#

Where is reply @storm flume

#

suspicious

oak path Sep 20, 2020, 6:11 PM

#

OK PEOPLE everyone with the ERROR : NEW VERSION LOGIN I found the Solution to at least keep your account active and not let anyone else take it over

storm flumeBOT Sep 20, 2020, 6:12 PM

#

You can contact the customer service via the game settings, @oak path. Refer to subpoint 5.3 in #faq for further instructions.

oak path Sep 20, 2020, 6:12 PM

#

This is not a complete solution, but this clearly shows the level of this App.

unique pilot Sep 20, 2020, 6:12 PM

#

I was playing in South America server and the server was hacked and didn’t respond , I activated the rating protection card but i got -36 in rank , i want to solve this problem and get my points back. ID: 569723354. Rank: Diamond 1

#

@vagrant forum

vagrant forum Sep 20, 2020, 6:18 PM

#

You have to use the rating protection card before starting the match or else it won't save your points. Getting your points back for that is highly unlikely. As for the server getting hacked, you can report it in #old.

pure raft Sep 20, 2020, 6:19 PM

#

Can we access the game during this time? Like play classic match etc or we have to wait for the maintenance

📎 image0.png

unique pilot Sep 20, 2020, 6:21 PM

#

@vagrant forum i used it already in the game before but in this game it didn’t work that’s why i asking

📎 image0.png

polar marshBOT Sep 20, 2020, 6:22 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

unique pilot Sep 20, 2020, 6:23 PM

#

If i reported the game in feedback bugs may i get my points back? @vagrant forum

vagrant forum Sep 20, 2020, 6:23 PM

#

That's highly unlikely, but if that is an actual issue then reporting it there will get it fixed in the near future.

wide scarab Sep 20, 2020, 6:25 PM

#

How report hack

unique pilot Sep 20, 2020, 6:25 PM

#

What about the card it didn’t work although it is activated

#

@vagrant forum

vagrant forum Sep 20, 2020, 6:26 PM

#

That is what I want you to report, @unique pilot. Report it in #old along with the following information:
▪︎In-game numeric ID
▪︎Device
▪︎Country
▪︎Wi-Fi/Data

wide scarab Sep 20, 2020, 6:26 PM

#

How can I report cheaters?

storm flumeBOT Sep 20, 2020, 6:26 PM

#

Hello, @wide scarab!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

little holly Sep 20, 2020, 6:35 PM

#

Please i need helo

#

Help

night cloak Sep 20, 2020, 6:35 PM

#

@little holly please state your issue.

little holly Sep 20, 2020, 6:37 PM

#

My account hacked and the hacker link email to my account and i speak with custom server and his answer me and i want tell me if will be unlink or not

#

Wait second

night cloak Sep 20, 2020, 6:38 PM

#

@little holly can you still access your PUBGM account ?

little holly Sep 20, 2020, 6:38 PM

#

Yes

#

I can

#

But his want

#

My account

glossy drum Sep 20, 2020, 6:39 PM

#

How do you start Zombie mode?

wide scarab Sep 20, 2020, 6:39 PM

#

What is my discord id

vagrant forum Sep 20, 2020, 6:40 PM

#

23rd October, @glossy drum.

little holly Sep 20, 2020, 6:40 PM

#

📎 image0.png

#

See this

night cloak Sep 20, 2020, 6:40 PM

#

@wide scarab -> #discord.

little holly Sep 20, 2020, 6:40 PM

#

@night cloak

night cloak Sep 20, 2020, 6:40 PM

#

@little holly that means have patience while they investigate the issue.

little holly Sep 20, 2020, 6:41 PM

#

Now what I do

#

I have to wait

#

?

glossy drum Sep 20, 2020, 6:41 PM

#

@vagrant forum Thank you.

night cloak Sep 20, 2020, 6:43 PM

#

@little holly yes.

storm flumeBOT Sep 20, 2020, 6:46 PM

#

Please do not use languages other than English, @regal flicker. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

crimson loom Sep 20, 2020, 6:57 PM

#

This post is from official PUBGM reddit... people are leaving your game, do you people even care about such users? Or just those who spend (m|b|tr)illions on things you sell are important to you?

📎 Post.png

night cloak Sep 20, 2020, 6:58 PM

#

@crimson loom they don’t care, without players they wouldn’t be able to keep the game running as to why they’re working hard on the cheater problem, please let your frustrations be known via #old.

crimson loom Sep 20, 2020, 7:00 PM

#

Nothing is happening... people are selling hacks, tools, scripts etc. I didn't see 1% improvement in this regard.

night cloak Sep 20, 2020, 7:00 PM

#

@golden glacier Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

#

@crimson loom if you see people selling etc please do report them via the respective platform.

pallid trench Sep 20, 2020, 7:01 PM

#

guys can someone help me

storm flumeBOT Sep 20, 2020, 7:01 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @pallid trench. Remember to read through #faq before asking questions in the support channels.

golden glacier Sep 20, 2020, 7:01 PM

#

@golden glacier Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.
@night cloak ohh thanks 😍🥰

pallid trench Sep 20, 2020, 7:01 PM

#

i goy freze acc for 60 days

#

i didnt use any kind of cheat

cobalt needle Sep 20, 2020, 7:02 PM

#

Please ban hackers and teamers solo is literally impossible

polar marshBOT Sep 20, 2020, 7:02 PM

#

@pallid trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crimson loom Sep 20, 2020, 7:03 PM

#

I do my work, nothing happens. And please don't tell me to do extra things like going to some website and filling the form to ban them... that's just a waste of time. And that's not my thing, I ain't getting anything from that.

night cloak Sep 20, 2020, 7:09 PM

#

Hi

#

One question

#

I Lose 33 points be cas couldnt go back in the game be cas of issues with server

#

Can you give me back my points

#

@storm flume

sick shale Sep 20, 2020, 7:11 PM

#

Nope, it's not possible to recover points.

night cloak Sep 20, 2020, 7:11 PM

#

So fix the server

#

Then

fickle olive Sep 20, 2020, 7:14 PM

#

Lately hackers have been attacking the entire game, freezing characters, cant move, cant open doors, etc

#

That could be the cause as well

night cloak Sep 20, 2020, 7:15 PM

#

@fickle olive omg

#

So we all need to buy hack then 🤣

fickle olive Sep 20, 2020, 7:16 PM

#

The whole game is hacker vs hacker

night cloak Sep 20, 2020, 7:22 PM

#

@fickle olive if you report a hacker and they’re suspended your points from that game will be added back to your rank, if you lost any

#

@cobalt needle please report them in game.

polar marshBOT Sep 20, 2020, 7:25 PM

#

@fickle olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Sep 20, 2020, 7:27 PM

#

When will PUBG UNBAN in india?

#

@night cloak no information.

#

Ok

cobalt needle Sep 20, 2020, 7:34 PM

#

@night cloak I report 15+ already but nothing happen

night cloak Sep 20, 2020, 7:34 PM

#

Give it time.

cobalt needle Sep 20, 2020, 7:34 PM

#

Bruh literally 70% of my death in solo is from duo teamers or hackers

#

-_-

night cloak Sep 20, 2020, 7:37 PM

#

@night cloak Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban.

#

@night cloak Where do I go back?

polar marshBOT Sep 20, 2020, 7:38 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hoary dew Sep 20, 2020, 7:45 PM

#

hello

polar marshBOT Sep 20, 2020, 7:52 PM

#

@hoary dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

unborn sun Sep 20, 2020, 7:54 PM

#

I have a good internet conexion and i play in iphone 11 pro. After this I lost 20 points without playing.

📎 image0.png

#

It happens 3 times in a night. This cannot be acceptable in a game that’s in a top!!!!

night cloak Sep 20, 2020, 7:56 PM

#

@unborn sun could you please provide a screenshot in English.

unborn sun Sep 20, 2020, 7:58 PM

#

Expired game server. Please restart the game. This is the message traduction

#

@night cloak Expired game server. Please restart the game. This is the message traduction

twin haven Sep 20, 2020, 8:08 PM

#

Why I don't have permission to send a video of hacker??

high socket Sep 20, 2020, 8:08 PM

#

Can we change 3rd log in? Like change its email or just take it out

storm flumeBOT Sep 20, 2020, 8:08 PM

#

Hello, @twin haven!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sick shale Sep 20, 2020, 8:10 PM

#

@high socket nope, not possible

wraith sage Sep 20, 2020, 8:13 PM

#

add 90 fps to asus rog phone 2 global version PLEASE

obtuse sleet Sep 20, 2020, 8:20 PM

#

What time start crew challange ????

night cloak Sep 20, 2020, 8:27 PM

#

@wraith sage -> #old.

#

@night cloak Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban.

#

Alright, thank you

#

@night cloak Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via http://cheater-report.pubgm.cc/.

bright imp Sep 20, 2020, 8:29 PM

#

I discovered the hack that brings many problems of ping 600 and 900 on the devices

#

📎 FB_IMG_1600633606371.jpg

#

You have to do something 🥺 no more hacks

obtuse sleet Sep 20, 2020, 8:41 PM

#

I played 10 matches since the new season in 9 of them wete hackers
@night cloak
Same

polar marshBOT Sep 20, 2020, 8:45 PM

#

@woven salmon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

unborn sun Sep 20, 2020, 8:47 PM

#

I got this message in 30% of my matches yesterday I lost 60 points because of that without playing I need i solution about it (translate: Expired game server. Please, restart the game.)

📎 image0.png

solar crown Sep 20, 2020, 8:48 PM

#

Reported more than 100 times but hackers are still shitting our every game.Don't know about asia but every other server is full of hacker(specially middle east).what is pubgm doing right now??Are they selling the hack??

jovial cedar Sep 20, 2020, 8:59 PM

#

Yet I am the one that gets muted. LOL at the backseat mods here

hearty moth Sep 20, 2020, 9:01 PM

#

i can’t change my freakin bio!!

📎 image0.png

vagrant onyx Sep 20, 2020, 9:01 PM

#

@hearty moth you can 👍🏼

hearty moth Sep 20, 2020, 9:02 PM

#

it doesn’t change!!

#

yeah i did ! i tried with my android and ios it doesn’t work

vagrant onyx Sep 20, 2020, 9:03 PM

#

You mean the signature ? @hearty moth

hearty moth Sep 20, 2020, 9:03 PM

#

yeah whatever

vagrant onyx Sep 20, 2020, 9:03 PM

#

Its change

#

Try to delete that
than type again
press done on keyboard when finish
its might glitchy for somehow @hearty moth

hearty moth Sep 20, 2020, 9:04 PM

#

@vagrant onyx i’ll do that! wait!!

#

still doesn’t work

noble hinge Sep 20, 2020, 9:14 PM

#

Hacker

📎 image0.png

storm flumeBOT Sep 20, 2020, 9:15 PM

#

Hello, @noble hinge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

clever nimbus Sep 20, 2020, 9:16 PM

#

Hello, My in-game name is Arsel. I want to ask something about the players that I found out cheating in Duo or Solo matches. I have an old phone, a Samsung Galaxy J6. 2GB of RAM. It doesn't let me record or take screenshots in game. What can I do?

night cloak Sep 20, 2020, 9:32 PM

#

5303878384
Honor Play
Wifi
India

#

I am not getting my 60fps on my honor play device what the problem?

polar marshBOT Sep 20, 2020, 9:39 PM

#

@queen torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Sep 20, 2020, 10:19 PM

#

@rigid kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow pumice Sep 20, 2020, 10:22 PM

#

Cant you guys stop this ddos

#

Rank 467

#

Died due to server attack hacker

#

N now 00

#

700

sterile thorn Sep 20, 2020, 10:26 PM

#

Having ping issues with data and wifi network

unique obsidian Sep 20, 2020, 10:32 PM

#

Hello dear,

I have a problem after updating the game the settings of controller becomes so small even when i editing them they steel small. Can u help me please
My ID:5293160829
My device : Huawei p20

Thanks

N.B: THE PICTURES BELLOWS DESCRIBED THE PROBLEM

📎 Screenshot_20200920_231412_com.tencent.ig.jpg 📎 Screenshot_20200920_225837_com.tencent.ig.jpg

hexed bone Sep 20, 2020, 10:37 PM

#

Hello

#

I want to report website selling pubg hacks

#

To who should i contact.

agile hollow Sep 20, 2020, 10:39 PM

#

Suggestion: can pubg sell official cheats on web page? 😂 since they dont care about game environment at least they could make balance when every player get cheat 😂😂😂 fair play is dead long time over here :sarcasm:

hexed bone Sep 20, 2020, 10:40 PM

#

We do our best to help them to have fair gameplay

hollow pumice Sep 20, 2020, 10:40 PM

#

Suggestion: can pubg sell official cheats on web page? 😂 since they dont care about game environment at least they could make balance when every player get cheat 😂😂😂 fair play is dead long time over here :sarcasm:
@agile hollow 1000% agree

#

Just died bcz someone used ddos attack on server n frezzed it

polar marshBOT Sep 20, 2020, 10:40 PM

#

@hollow pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

agile hollow Sep 20, 2020, 10:40 PM

#

Maybe you do your beast same as me, but Pubg dont care all they care about is how much $$$ u pay in game and not how much fun u feel after closing game and go to sleep

unique obsidian Sep 20, 2020, 10:42 PM

#

Hello dear,

I have a problem after updating the game the settings of controller becomes so small even when i editing them they steel small. Can u help me please
My ID:5293160829
My device : Huawei p20

Thanks

N.B: THE PICTURES BELLOWS DESCRIBED THE PROBLEM

📎 Screenshot_20200920_231412_com.tencent.ig.jpg 📎 Screenshot_20200920_225837_com.tencent.ig.jpg

hexed bone Sep 20, 2020, 10:42 PM

#

I dont think so they are the trend game and hackers sellers also like apple and jailbreak a game wont stop tile their is atrend game too then the hackers will move to another game

modest gate Sep 20, 2020, 10:42 PM

#

There is a bug where on IOS you aren’t able to copy things and paste them into the game, making me and my friends unable to do things like put clan tags with Japanese letters into our usernames

night cloak Sep 20, 2020, 10:45 PM

#

From last 3 days Ping is normal but there is delay in everything like when i change my gun or throw nade or looting or open door also game glich for 5 to 10 seconds after landing. Can you please explain the issue ??

#

Can anyone help me regarding this problem ??

hasty maple Sep 20, 2020, 10:49 PM

#

Is there anyone support to talk to him or see the automatic response only?

night cloak Sep 20, 2020, 10:51 PM

#

No one is helping me☹️

sick shale Sep 20, 2020, 11:10 PM

#

@unique obsidian Report it in #old

#

@modest gate it's not a bug, iOS disabled this function due to privacy reasons

long trellis Sep 20, 2020, 11:14 PM

#

the pubg servers is broken or what?

#

i have like 38ms but still soo much lag

rugged wing Sep 20, 2020, 11:28 PM

#

Anyone coming pubg

#

Squad

long trellis Sep 20, 2020, 11:28 PM

#

📎 InShot_20200921_041550798.mp4

rugged wing Sep 20, 2020, 11:28 PM

#

Let's play come

#

Anyone coming

#

??

long trellis Sep 20, 2020, 11:28 PM

#

#activities @rugged wing

rugged wing Sep 20, 2020, 11:29 PM

#

#activities @long trellis

polar marshBOT Sep 20, 2020, 11:42 PM

#

@fathom vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hushed gull Sep 20, 2020, 11:51 PM

#

I want to talk to one of the officials

#

I want to talk to one of the officials

#

My account has been banned