#questions

1 messages · Page 1046 of 1

dark scarab
#

It works again thanks for your assistance

#

@vale hearth

vale hearth
#

It's fine my dude

#

✌🏽

oak path
#

Hello. I have links of a few scam accounts. Reporting them doesnt work, since a minimum number of reports are required to even get them under the scanner. Can I just share them accounts in report section ?

vale hearth
#

Ye

#

Probably

terse igloo
#

Why pubg never reply?

devout geode
terse igloo
#

<@&481161015728406538>

polar marshBOT
#

@terse igloo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

oak path
#

Firstly, #cheater-reports is available for Rare users, @oak path, and is closed at the moment. Secondly, you can report cheaters using this site: http://cheater-report.pubgm.cc/.
@devout geode ok. i will then try to level up in the server first.. and report at the given link too.

Btw, any idea if Tencent providing any support to Indian users ? Since its beem banned here in India.

devout geode
#

I do not know. Ask moderator or contributor, they should know, I think.

spiral remnant
#

thank you pubgm new era for introducing numerous number of cheaters.

vagrant onyx
#

@spiral remnant >> #old

vale hearth
#

Immediately yeeted

night cloak
#

Please state issue before spamming images.

vagrant onyx
#

@light eagle what the issue ?

light eagle
#

this account was banned for 10 years @vagrant onyx

#

now it’s unbanned

vagrant onyx
#

@light eagle cheating maybe

light eagle
#

i know he is cheating

vagrant onyx
#

@light eagle though his kd look legit

light eagle
#

look at his kills and his headshot ratio

night cloak
#

If they were unbanned, it simply means either the ban was temporary or the ban was a system error.

light eagle
#

idk what to say
pubg are unbanning the hackers

night cloak
#

The game won’t unban cheaters unless there was a system error. There are a lot of hackers who make such propaganda to sell their cheats and trap normal players.

light eagle
#

r u talking serious rn?

#

i told u i know he is hacking

#

u say system error

night cloak
light eagle
#

It’s useless website

night cloak
#

It is not useless, just takes time.

light eagle
#

I have been reporting for months on this website

#

and not even one got banned

night cloak
light eagle
#

Nice

young hinge
#

Having audio error in new update if possible please help me

autumn vortex
#

my id got ban for no reason for 2 months on emulator

#

my emulator is uptto datwe

hardy plaza
#

Update karoo

autumn vortex
#

bahi upto date hai

polar marshBOT
#

@autumn vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please do not use languages other than English, @hardy plaza. Refer to #735483472432594994 for regional communities.

warm pilot
#

where is the ranking option?

#

where we see the conquerers

#

@short eagle hi

vagrant forum
#

Click on the small ^ on the bottom right, @warm pilot.

torpid creek
#

How can i send the BP gift to a friend

vagrant forum
torpid creek
#

Okay thank you

warm pilot
#

why is the 99 guy not conquerer?

vagrant forum
#

He reached there today most likely.

warm pilot
#

if he is

#

then he wld be at 1200

#

@vagrant forum when wld he go to conquerer then?

sick shale
#

Players who reach the Ace tier and rank in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:00 UTC.

warm pilot
#

so if he doesn't play a match 1 datt

#

day*

#

he won't be shown conq?

#

i am a lot confused regarding the system it works

vagrant forum
#

Nope. Even if you reach top 500 in rankings, it doesn't matter how many matches you play on that day. You need to be top 500 when the server refreshes, i.e. 00:00 UTC (5:30 IST) every day.

night gull
#

@vagrant forum i asked for lag after update but you not response me

civic roost
#

Hi . An account has been stolen Twitter And I cannot enter it But enter via Facebook What do I do help me

vagrant forum
#

Device, @night gull?

ionic lance
#

Anyone facing misfire issue?

vagrant forum
#

Contact in-game customer support, @civic roost.

night gull
#

@vagrant forum my Pubg is very lag after update and i have no money for new device , you say me for delete space , bettry etc but no

civic roost
#

@vagrant forum The person who stole the account logs into it

#

@vagrant forum

#

@vagrant forum I have another problem that has not been solved for a long time. The company sent a lot and they did not solve it

marsh sage
civic roost
#

@vagrant forum I lost my official account by disconnected from the link four months ago and I am trying to restore it but I cannot

vagrant forum
#

I know that but you have only two choices. Either you recover the twitter account by contacting twitter customer service or contact the in-game customer service and ask them to unlink the twitter, @civic roost.

marsh sage
#

pls someone tell

marble zenith
#

Yo guys

#

Help

#

I'm always stuck in here when i start games

night gull
#

@vagrant forum plz help me read my message

night cloak
#

I got knockt by awm my hp was 100 and i had lv helmet. And the guy that knockt me wasn t a hacker for once.( So it was no a magic bullit.) how is this possible?

marble zenith
#

Help

vale hearth
#

@night cloak uh are you by any chance new at the game ?

marble zenith
#

HELP

golden pelican
#

I haven't been able to play for 2 weeks, becuase of this "Acount has been updated with a newer version of the game, and can no longer log in with the older version. Please update to the newest version".filed a report and its been 2 weeks, nobody responded. I think my acount got hacked.

vale hearth
#

@marble zenith bruh idk clear your cashe or something

marble zenith
#

I did

urban geode
#

So i just got to Top 500 and im wondering how could i reach conquer tier now?

vale hearth
#

Redownload

vagrant forum
#

@night gull, if your device is low end or has old hardware then you will face frame drops and lag. Your only option would be to keep as much storage and RAM free as possible.

marsh sage
#

What is the use of this option
pls someone tell me

sick shale
#

@urban geode Players who reach the Ace tier and rank in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:00 UTC.

marble zenith
#

No it will take 3 hours

vale hearth
#

Bruh

urban geode
#

What time is that for est? @sick shale

sinful harness
#

HELP hi i can't happen to find CREW CHALLENGE in new update can you direct me where to find the icon ??

urban geode
#

😂

vale hearth
#

What's your phone ?

civic roost
#

Arab Link

golden pelican
#

I haven't been able to play for 2 weeks, becuase of this "Acount has been updated with a newer version of the game, and can no longer log in with the older version. Please update to the newest version".filed a report and its been 2 weeks, nobody responded. I think my acount got hacked.

marble zenith
#

Op6T

night gull
#

@vagrant forum but before update its work smooth and my processer 845

golden pelican
#

Can somebody help me?

night cloak
#

why is the 99 guy not conquerer?
@warm pilot Because he reached top 100 today and the list refreshes during the night. He is obviosly cheating because he skippet from 400 places in 1 day. Looooooool

vagrant forum
#

@marsh sage, that's helpful on devices which have a notch or have rounded corners.

sick shale
#

@urban geode 20:00 I think

vagrant forum
#

@night gull, reinstall the game.

urban geode
#

When season resets?

sick shale
#

Same time

vale hearth
#

@urban geode the rp is gonna get locked tonight

urban geode
#

Oh ok

night gull
#

@vagrant forum i already 2 times restall game and reste my phone ...

urban geode
#

So i could still get my conquer right if i stay Top500 until then?

marsh sage
#

@vagrant forum does it useful in iPad 6th Generation. It has rounded corner

vagrant forum
#

Not really, @marsh sage.

sinful harness
#

HELP hi i can't happen to find CREW CHALLENGE in new update can you direct me where to find the icon ??

marsh sage
#

@vagrant forum Why? You have it has to be a rounded corner

vagrant forum
#

Click on the small ^ on the bottom right and then select the Crew option. Once you open that, you will see the Crew Challenge option on the right side, @sinful harness.

night gull
#

@vagrant forum @Neko i already 2 times restall game and reste my phone ...

stiff kite
civic roost
#

Arab chat link pubg

vagrant forum
#

Feel free to use it then, it doesn't really change much, other than the edges for your Control layout, @marsh sage.

night gull
#

@vagrant forum @Neko i already 2 times restall game and reste my phone ...

vagrant forum
#

Report it in #old, @night gull.

golden pelican
#

@stiff kite I have same problem

night gull
#

@vagrant forum here is no one reply me

sick shale
#

@urban geode I'm not sure if you'll get it, since season will reset tonight

urban geode
#

Dang...

vagrant forum
#

@stiff kite @golden pelican, contact the in-game customer service.

night gull
#

See

vagrant forum
#

@night gull that channel is for reporting in-game issues. You won't receive a reply.

golden pelican
#

@vagrant forum its been 2 weeks. No response.

night gull
#

@vagrant forum so how fix my problem

#

@vagrant forum u give me a new device...

chilly wren
#

@night gull wut?huh

night gull
#

@chilly wren my device lag after update

#

@chilly wren and no one help me

storm flumeBOT
#

Please refer to subpoint 4.9 in #faq for further information, @night gull. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vagrant forum
#

Do you have the Developer mode enabled on your device, @night gull?

nocturne creek
#

Allow free to play people to obtain upgradable items other than paint

spring zephyr
#

@nocturne creek Feel free to give your feedbacks in #old.

night gull
#

@vagrant forum no

frigid depot
#

@night gull 🤣

vagrant forum
#

Reach level 60, @marsh sage.

wary rover
#

@nocturne creek yus

night gull
#

@frigid depot 😭

grim tangle
#

Remove Hackrs from PUBG MOBILE

storm flumeBOT
#

Hello, @grim tangle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night gull
#

@storm flume i already know

frigid depot
#

I mean this the 3rd time to pass by here and Neko is asking literally the same question about developer mode 🤣

marsh sage
#

@vagrant forum but reaching lev 60 gives ultimate. Not DJ

night gull
#

@frigid depot yes i know he say to keep activity again

spring zephyr
#

@marsh sage You will get the DJ role to. And use #discord for this GWjianWut

vagrant forum
#

You have to ask for it once you reach 60, @marsh sage. Use #discord for such queries from next time.

marsh sage
#

ok

night gull
#

@vagrant forum i have already keep activity

marsh sage
#

thanks

vagrant forum
#

If you feel like the lag is an issue from the game and not your device, report it in #old so that they can look into the issue, @night gull. I already told you the possible ways to fix it, if those aren't working for you then feel free to report it in the feedback channel.

proven scaffold
#

@vagrant forum royale pass coming tomorrow or on Tuesday?

vagrant forum
#

Please include the following details along with your report, @night gull :

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

#

Check pinned message, @proven scaffold.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @proven scaffold:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

proven scaffold
#

@vagrant forum I can't understand Gmt timezone

spring zephyr
#

Google exists in 2020 huh

proven scaffold
sick shale
#

Type in google "time gmt to your timezone"

night gull
#

@vagrant forum i already report with all details

earnest notch
#

@proven scaffold where do you live? 😄 for me 0:00 GMT is 2:00 PM

leaden socket
#

I got season 15 clothes

#

Not from bot..from player

onyx cairn
#

You can obtain those from in-game event.

leaden socket
#

🤨

proven scaffold
#

@earnest notch just confirm me it is on Monday or Tuesday?

earnest notch
#

@leaden socket its in Power Struggle event

marsh sage
#

@leaden socket pls post that in #media

leaden socket
#

Oh..I didn't notice

earnest notch
#

@proven scaffold for me its tommorow at 2:00 PM

proven scaffold
#

😢

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

warm pilot
#

when's the season gng to end?

night cloak
#

According to Indian Time 5.00 pm for ranking rewards (top 500) , 7.30 for new season

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @warm pilot:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

night cloak
#

U mean with gyroscope or finger?

spring zephyr
#

@earnest pilot Did that started happening after the update? nyaThink

night cloak
#

Maybe u did it in settings cross verify it 🤔

spring zephyr
#

@earnest pilot They are aware about this. It will get fixed in the next patch.

#

No ETA K_GrandCatWeird

warm pilot
#

eta mean?

night cloak
#

Google exists 🤒

warm pilot
#

i never knew

#

tyvm bro

#

copying other's comments suspicious

night cloak
#

Estimated time of arrival 🤒

warm pilot
#

ok

#

ty

rare coral
#

Hav a dbt i am in india and i can still play pubg old version before ban if i log out now can i still use it to create a account or log in to my old account?

#

a little dbt anyoneCatLove

amber cedar
#

If u using jio then you may face issue otherwise no issue@rare coral

rare coral
#

using wifi no jio😆

#

ok thnx bro @amber cedar

warm pilot
#

i didn't face any issues

halcyon zealot
#

New season

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @halcyon zealot:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

civic roost
#

I lost my account four months ago After updating the disassemble I canceled the link to Facebook and I cannot log in to the account You have taken all the steps and the account has not returned yet For four months or more, it is so

storm flumeBOT
#

You can contact the customer service via the game settings, @civic roost. Refer to subpoint 5.3 in #faq for further instructions.

civic roost
stable crag
#

jio is best

solid yew
#

@drifting jay by changing oprater

urban geode
#

Could i still get Conqueror today if im in Top500?

crimson arrow
#

so what happens to RP points next season i saw in update logs that ''they get converted to normal points card" or something anyone knows what that means ?

night cloak
#

Hello

polar marshBOT
#

@neat warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

I Want Report one Use G....f.....x tool

oblique vine
#

I have 70 rp points and this points are credited to next season rp points@drifting jay @solid yew @spring zephyr

solid yew
#

@drifting jay please try other network providers

sick shale
oblique vine
#

@sick shale thanks

solid yew
#

@oblique vine Royale Pass 14 points cannot be used in Season 15. Please spend them before Royale Pass 14 ends. Unused items expire at the end of the season.

oblique vine
#

@solid yew ok

night cloak
#

How to Unlink the (email address) from my account?
I didn't linked it before.
I know there is no way to do that from my side. So what should i do?

polar marshBOT
#

@left reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crimson arrow
spring zephyr
#

@left reef Usage of VPN is not recommended.

solid yew
#

@queen maple using vpn cause u ban so vpn not recomended

left reef
#

@spring zephyr my country bloque pubg

spring zephyr
#

@night cloak You can't unlink your Email account.

night cloak
#

@spring zephyr
But someone else linked it
And he enter my account always.

spring zephyr
#

Community support for PUBG MOBILE.

storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

solid yew
#

@drifting jay change phone

sick shale
#

@crimson arrow I don't know, sorry

night cloak
#

@spring zephyr
Other solution
Can i use my account on other Version of the game?

devout geode
#

That question is not PUBGM-related, though, @drifting jay. Ask your provider to help you.

spring zephyr
#

@night cloak You will need to contact in-game customer service for this.

solid yew
#

@queen maple no sir , if u use vpn so there always risk to get banned

devout geode
#

Your network is down only in the game, @drifting jay?

queen maple
#

Okay thnak you :l

tender zephyr
#

Fix the button glitches pls...my movement button and fire button are glitched...I've used the repair option it's not fixing...

This glitch is very annoying...costs me a lot...I'm tired of adjusting movement button...

spring zephyr
#

@tender zephyr They are already aware about this issue, it will get fixed soon.

storm flumeBOT
#

Hello, @obsidian shuttle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

obsidian shuttle
#

Thanks

near palm
#

Hi needed some help with support
Tried the one in game 5 days and had no response
A friend said that people in here can guide me to the right place

spring zephyr
#

@near palm Can you explain your issue in detail?

vale hearth
#

So apparently i can't enter games, of any kind, cuz it just keeps giving me "Match Server response timed out"

#

Been like this for like 10 hours @spring zephyr my bad for the ping btw 👀

eternal cobalt
#

My game crashed like 4 times in a row when i tried to go back in the match i was playing
Each time i entered the game
After 10 secs it crashed

near palm
#

Basically after the update the AG and uc looks the same and I thought it was 10 premium for 1080 ag so I had 4k ag so I was like going to get 30 crates but then I bought once and it said u don't have enough money when I checked property my 1k if was gone and I was trying to save to 10k uc to buy classic crates

night cloak
#

@spring zephyr sorry for pinging you directly, but is the "button not working" thing an actual glitch and not my phone? I was about to buy a new one because of that, lmao.

vale hearth
#

Bruh i cant even enter matches

storm flumeBOT
#

Please refer to subpoint 4.5 in #faq for further information, @vale hearth. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spring zephyr
#

@night cloak You are asking about the 'left fire button not working properly' issue? K_GrandCatWeird

night cloak
#

@night cloak You are asking about the 'left fire button not working properly' issue? :K_GrandCatWeird:
@spring zephyr Yes Sir.

spring zephyr
#

They are aware about that and it will get fixed. Soon™️

marsh sage
#

Is MidasBuy an official website for buying items.

night cloak
#

Is MidasBuy an official website for buying items.
@marsh sage Midasbuy is safe, but you should use the pubgmobile . com/pay site.

spring zephyr
#

@near palm Feel free to your feedbacks about it in #old.

vale hearth
#

🙂

spring zephyr
fiery turret
#

Acc lost how can i get it back ??

night cloak
#

Acc lost how can i get it back ??
@fiery turret Contact ingame customer service regarding the loss of your account.

spring zephyr
#

@fiery turret How did you lost it?

vale hearth
#

So apparently i can't enter games, of any kind, cuz it just keeps giving me "Match Server response timed out"
@vale hearth 🙃

storm flumeBOT
#

Please refer to subpoint 4.5 in #faq for further information, @vale hearth. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

fiery turret
#

@spring zephyr unlinked 2 of them

vale hearth
#

Bruh that dont help

spring zephyr
#

@fiery turret You can't unlink both of your social media account.

near palm
#

Aditya what about the uc I lost

fiery turret
#

@spring zephyr when unlink is glitch and people say you can get your acc

spring zephyr
#

@near palm Unfortunately. you can't do anything about that.

#

@fiery turret You can't unlink both social media account from your PUBGM account. What do you mean?

marsh sage
#

@fiery turret is telling lie. Both account can't be unlinked.

vale hearth
#

@fiery turret do you still have your email linked

fiery turret
#

@spring zephyr before unlink is glitch if you unlinked your acc has been logout

#

@vale hearth my acc linked with facebook and gmail

spring zephyr
#

@fiery turret Use FB or your Gmail to login then. Hmmm

spiral dock
#

When’s the season 15 dropping

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @spiral dock:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

jaunty ridge
#

@spring zephyr what happened to recoil after new update?

fiery turret
#

@spring zephyr if i login 2 of them my acc level 1

spring zephyr
#

@jaunty ridge Nothing, it's the same.

reef crown
#

How long do mutes usually last? Sorry, I didn’t know where else to ask

storm flumeBOT
#

You can contact the customer service via the game settings, @fiery turret. Refer to subpoint 5.3 in #faq for further instructions.

jaunty ridge
#

@jaunty ridge Nothing, it's the same.
@spring zephyr it's not it is increase

spring zephyr
#

@reef crown You are talking about the game or the server?

#

Nope GWsetmyxPeepoWeird

jaunty ridge
#

Nope :GWsetmyxPeepoWeird:
@spring zephyr lol yes

reef crown
#

Server, some guy randomly messaged me saying if I can get him unmute ?Saying his mute lasted more than 2 weeks

spring zephyr
#

@reef crown Tell that person to DM an available Moderator and use #discord for queries about the server.

reef crown
#

He told me moderaters have their dms closed, that’s why he asked me to tell you guys

spring zephyr
#

My DMs are always open K_GrandCatWeird

fiery turret
#

@spring zephyr in customer service i say acc lost and i give my gmail and my id my new id my acc name and i'm waitting for 7days my acc not back

reef crown
#

Okay I’ll give him/her your user

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @fiery turret. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

marsh sage
#

Does DM means to send message privately to another person.

polar marshBOT
#

@strange inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jaunty ridge
#

@spring zephyr they said pubg will reduce 76 lag after the new update but I'm still lagging on my 90 fps

spring zephyr
#

@strange inlet Usage of VPN isn't recommended.

storm flumeBOT
#

Please refer to subpoint 4.9 in #faq for further information, @jaunty ridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

solid yew
#

@marsh sage yes dm = direct msg

marsh sage
#

ok

clever wharf
storm flumeBOT
#

Hello, @clever wharf!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

strange inlet
#

and gfxtool for normal use

#

?

storm flumeBOT
#

Use of unauthorized third-party software or methods, @strange inlet, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

vale hearth
#

Oh so season ends and S15 starts 2 hours after ?

night cloak
#

How to transfer my data from Global Version to VN Version?

fiery turret
#

Every games i killed by hackers 😡

storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

marsh sage
#

@night cloak VN is not recommended

storm flumeBOT
#

Hello, @fiery turret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

mild dove
#

How to report hackers now

night cloak
#

@marsh sage
My friend entered my account and linked the email option.
So i want to use VN Version

storm flumeBOT
#

Hello, @mild dove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

shy mist
#

@vale hearth After 8hrs

vale hearth
#

Uh

#

But the pin

#

In this channel

#

Says

#

Idk

night cloak
#

I’ll check.

shy mist
#

@vale hearth UTC to timezone varies

vale hearth
#

But

#

Huh

night cloak
#

7 and a half hours.

vale hearth
#

Am i tripping ?

#

Wait

#

no no no

#

I mean

#

The season ends right

#

Then 2 hours after it ends

#

We get another season ?

night cloak
#

Yes.

vale hearth
#

Wow

#

Thats new

shy mist
#

@vale hearth This season ends in 5:30 hrs ..Next season starts in 7:30 hrs

vale hearth
#

Hmmm

#

So

#

3 am my time

#

Ih

#

Ehh

#

Not bad

dusk herald
#

Can someone explain number 5?

night cloak
#

May I ask where you found this.

dusk herald
#

Patch notes official site

vale hearth
#

I think it means extra points get transferred to next season ?

#

Idk

warped parcel
#

What are ordinary point cards?

#

@night cloak under Royale Pass Season 15

night cloak
#

Let me have a look, it’s hard to fully understand or confirm anything as it hasn’t actually happened.

harsh brook
#

Why don't you bear any map? I am iPhone, and WiFi is so fast

night cloak
#

What’s the issue @harsh brook

harsh brook
night cloak
#

@warped parcel are you talking about something in patch notes?

#

@harsh brook screenshot in English please.

proper pelican
#

Hi, how do you send easier (like before update) to friends daily coins after this bs menu update? without clicking on every player

harsh brook
#

@harsh brook screenshot in English please.
@night cloak

main sky
harsh brook
#

@night cloak

main sky
#

What is this problem

night cloak
#

@harsh brook have you tried a routine repair ?

#

@main sky You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction. Report your account as stolen.

main sky
#

Not work

solid yew
#

@proper pelican just send once and from next day to mail click on collect and re send

#

@main sky Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

harsh brook
#

@harsh brook have you tried a routine repair ?
@night cloak I don't know I do repair

proper pelican
#

ty but that's not a solution, this NEW menu is not user friendly at all, also i can't even delete friends i see?!

harsh brook
#

@night cloak

proper pelican
#

i want to send everyday to different friends not same 5 everytime

night cloak
fathom fjord
#

Yoo I can’t play pubg anumore

night cloak
fathom fjord
#

It just stays locked on the loading screen

night cloak
#

@fathom fjord screenshot please.

fathom fjord
#

Sure

#

It stays here

#

Loading infinitely

night cloak
#

@proper pelican to delete friends click the three dots then batch manage.

fathom fjord
#

I deleted pubg and downloaded it again

#

But still same problem

night cloak
#

Suggestion/feedback are also welcomed via #old, @proper pelican.

proper pelican
#

ty, that with batch worked

storm flumeBOT
#

Please refer to subpoint 4.10 in #faq for further information, @fathom fjord. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

fathom fjord
#

It sometimes tells me match server timed out please restart the game

proper pelican
#

but send BP has to be added back like it was for 2 years

night cloak
#

Then restart your game.

fathom fjord
#

I did

night cloak
#

Suggestion/feedback are also welcomed via #old, @proper pelican.

fathom fjord
#

Any suggestions about what I should do?

night cloak
#

Refer to the message by the bot.

solid yew
#

ty but that's not a solution, this NEW menu is not user friendly at all, also i can't even delete friends i see?!
@proper pelican feel free to give ur feedback in #old

harsh brook
#

@night cloak> @harsh brook follow the screenshot below.
@night cloak The problem is not solved

#

?

night cloak
#

@harsh brook how much storage do you have available on your device ?

polar marshBOT
#

@simple cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

harsh brook
#

@harsh brook how much storage do you have available on your device ?
@night cloak 65

night cloak
#

65 gb?

#

Also what type of internet connection are you using ?

harsh brook
#

Yes

median bough
#

Hi I'm having a issue with with video reviewer option . I've

#

I've clicked the start reviewing option for more that a week

simple cairn
#

Will WeChat be removed from PUBG?

night cloak
#

@celest shadow see -_-

median bough
#

And haven't got any feed back

night cloak
#

@simple cairn what version do you play?

median bough
#

Any suggestions?

simple cairn
#

The new version

#

I update the game to new era

solid yew
#

@median bough Please refer to this channel’s pinned messages for further information,

#

PC: Click on the pin icon located in the top-right of the channel.

#

Mobile: Click on the channel name and select Pins located at the top.

harsh brook
#

The complete 128 remaining 6> Also what type of internet connection are you using ?
@night cloak The complete 128 remaining 65

#

The complete 128 remaining 65

polar marshBOT
#

@fathom fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

simple cairn
#

I’m worried cuz WeChat is getting removed and I am LinkedIn’s it

night cloak
#

Say what ? Are you using cellular data Or a wifi connection @harsh brook

simple cairn
#

And I linked it

celest shadow
#

@simple cairn, there are no news on if WeChat would be removed as a login method.

simple cairn
#

Ok

#

So it might and might not get removed

polar marshBOT
#

@fathom fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

simple cairn
night cloak
#

No information regarding your query, @simple cairn.

simple cairn
#

ok

#

I am gotta link WeChat in 3 hour🎉

harsh brook
#

Say what ? Are you using cellular data Or a wifi connection @harsh brook
@night cloak WiFi

night cloak
#

@harsh brook could you try switching connection.

celest shadow
#

If you are accepted to become an investigator for the Video Review System, you will be notified in-game, @median bough. Please be patient.

pastel atlas
#

We cannot use the unlink feature after the new update?

solid yew
#

@pastel atlas yup u can

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

harsh brook
#

@harsh brook could you try switching connection.
@night cloak Tried but not resolved

simple cairn
#

Why are we muted when we ask about ba n

pastel atlas
#

@solid yew it's showing a blank screen when I accept to unlink and that blank pop up has only ok option

simple cairn
#

🤦‍♂️

night cloak
#

How to Use Global Account on VN Version?

solid yew
#

@pastel atlas ss please

fathom fjord
#

Yoo I wanted to know is pubg ba-nned in algeria?

night cloak
#

@simple cairn it’s to prevent people spamming that query.

pastel atlas
#

@solid yew I will put the ss tomorrow

solid yew
#

@pastel atlas as u wish

simple cairn
#

Do u get unmute?

night cloak
#

@night cloak download VN and login, we only provide support for GLOBAL you may ask VN.

harsh brook
#

Wifi is very fast, with PUBG Mobile, it took 9 minutes

solid yew
#

@simple cairn Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

@simple cairn mods go through those muted regularly and unmute, that can message a member of staff to be unmuted.

simple cairn
#

Ok

night cloak
#

@night cloak
I downloaded and Login.
After logging in
It take me to create new account (and not use my account and agree(

harsh brook
#

@night cloak download VN and login, we only provide support for GLOBAL you may ask VN.
@night cloak Wifi is very fast, with PUBG Mobile, it took 9 minutes

night cloak
#

@night cloak we only provide support for PUBGM GLOBAL

fathom fjord
#

@night cloak did pubg get ba-nned in algeria?

night cloak
#

@harsh brook what took 9 minutes ?

#

@fathom fjord ah not to my knowledge.

fathom fjord
#

I think it did

night cloak
#

Did you read an official announcement about it ?

fathom fjord
#

Because when I use vpn it just launches normally

#

No I heard the Vice President did want to ba-n pubg and free fire

queen plank
#

when i try to login through twitter the login page gets stuck on a white screen

night cloak
#

@night cloak
I contacted VN Support and they say contact Global Support.
I contact Global Support and They say contact VN Support

Who should i contact?!!!!!
Every Support sending me to another Support.

All what we need is that they fix the Login issue and take to menu to agree of using the account on VM Version.
And not taking us to make new account.

solid yew
#

@queen plank You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

night cloak
#

@queen plank trying clearing games cache.

queen plank
#

@solid yew how could i contact them if i can’t get to the lobby

#

@night cloak i can’t im using an iPhone

night cloak
#

@night cloak that’s a VN problem if they’re not letting you login with your old account.

#

@queen plank iPhone which model ?

queen plank
#

8

night cloak
#

Try restarting your device.

queen plank
#

won’t work

night cloak
#

Make sure your device is up to the latest software update.

solid yew
#

@queen plank u can contact without login

queen plank
#

it is on the latest version 13.7

night cloak
queen plank
#

yes

night cloak
#

Click the repair button

queen plank
#

ok then?

night cloak
#

Then try routine repair.

queen plank
#

ok

magic crystal
#

@night cloak hello

queen plank
vale hearth
#

@night cloak oh yeah you got paid so you have a free rp

simple cairn
#

Yea twitter is glitched

magic crystal
#

@night cloak there

simple cairn
queen plank
#

how the hell do we login then

simple cairn
#

Idk

#

I can’t even login using twitter

solid yew
#

@queen plank did u tried reinstall whole game ?

queen plank
#

why would I

simple cairn
#

Lol I did that it didn’t work

queen plank
#

how do you even play?

simple cairn
#

Who

queen plank
#

u

solid yew
#

Hello,

#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

simple cairn
#

I don’t play on Twitter I need help

solid yew
#

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

#

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

simple cairn
#

I don’t think that’s gonna help

magic crystal
#

@solid yew I make that but don't answer me

solid yew
#

@solid yew I make that but don't answer me
@magic crystal what ?

#

@magic crystal Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

magic crystal
#

My problem

verbal yoke
#

clickbaiters on youtube

solid yew
#

@verbal yoke no officail announcemnt till now

finite geyser
#

Heeeeey. Wtf is wrong with the game....
I player solo match again just finished it in Erangle..
I made 4 killes in a row. All are dead with head shot. One bullet = 1 kill without missing any shot. Because I hit them with my hand first. Because they were disconnected...
And I even killed the 5th one also without missing a single shot... And I didn't get the sharpshooter mission done yet???
So TELL ME WTF IS GOING ON?
My ID is :5423607474
And here is a screenshots

polar marshBOT
#

@thorny pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fathom fjord
#

Oh now I know why I can’t play pubg

#

The algerian gouvernement blocked all games beceause of exams

solid yew
#

@finite geyser what is your tier ?

finite geyser
#

DIAMOND

#

@solid yew Diamond V

#

This is the 2nd time I do it and It is not accomplished yet????

solid yew
#

@finite geyser wait 2 min

finite geyser
#

Okay

solid yew
#

@finite geyser u got killed or u exite game ?

finite geyser
#

I got killed

solid yew
#

@finite geyser may be u having distance less than 50 meters from enemy

finite geyser
#

My distance was 89M

#

@solid yew I was 89meters away from them

solid yew
#

if sure there no mistake from u then You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

#

or Hello,

#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

#

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

#

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

finite geyser
#

@solid yew well I want to contact them directly... Idk how to contact customer service???

solid yew
#

2 min

finite geyser
#

Okay

half nexus
#

When will s15 Come?

#

Tomorrow or day after?

solid yew
#

@finite geyser FOLLOW SS

finite geyser
#

@solid yew what is SS?

solid yew
half nexus
#

Sharpshooter 😂

solid yew
devout geode
#

ScreenShots, @finite geyser.

solid yew
finite geyser
#

@devout geode okay thank u

devout geode
#

Check this channel's pinned message, @half nexus.

finite geyser
#

@solid yew okay thank u bro

astral cradle
#

see this i got it from live stream

solid yew
#

@astral cradle Hello,

#

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

#

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

night cloak
astral cradle
#

ok

shy mist
#

@half nexus Season refreshes in 6hrs exactly from now

half nexus
#

Like Tier reset?@shy mist

shy mist
#

@half nexus Yes tiers will be reset

half nexus
#

@shy mist But RP Didn't get locked

shy mist
#

@half nexus RP gonna lock in 4hrs from now

polar marshBOT
#

@half nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shy mist
#

Don't use the triggered word..Make an alternative @half nexus

simple cairn
#

When does rank end?

astral cradle
#

cant we report website or discord server that are selling hacks pubgm

simple cairn
#

Iosgod

solid yew
#

cant we report website or discord server that are selling hacks pubgm
@astral cradle @night cloak ?

#

When does rank end?
@simple cairn which rank?

night cloak
#

You can report to Discord for Discord server and Customer Service in-game for regular websites.

astral cradle
#

ok

distant solstice
#

yo, i got a question is it safe to use a VPN or i may get banned ?

solid yew
#

@distant solstice

vpn is not recommended
because use of VPN leads u ban

distant solstice
#

ok thx

azure folio
#

new season 15 coming on? any dates?

solid yew
#

@azure folio check pinned msg

#

End of Royale Pass Season 14:
September 13th, 23:59 pm GMT+0

Start of Royale Pass Season 15:
September 14th, 2:00 am GMT+0

Please note the following:
• Royale Pass 14 mission cards cannot be transferred and used in Season 15
• Royale Pass 14 points cannot be used in Season 15. Please spend them before Royale Pass 14 ends. Unused items expire at the end of the season.
• Royale Passes purchased in the past few days cannot be used in the 15th Season. You will have to purchase a new one.
• The new Royale Pass can only be bought once. Choose Elite or Elite Plus.

marsh kraken
#

@solid yew

#

One question

solid yew
#

yes

marsh kraken
#

When will rp get locked

#

The list time

#

Ist*

#

@solid yew

solid yew
#

@marsh kraken aprood 6 am to 7 am

marsh kraken
#

@marsh kraken aprood 6 am to 7 am
@solid yew is this the locking time or update time??

#

@solid yew hmm

#

No response from supporters

solid yew
#

@marsh kraken after end rp get locked until next rp start

#

@marsh kraken End of Royale Pass Season 14:
September 13th, 23:59 pm GMT+0

Start of Royale Pass Season 15:
September 14th, 2:00 am GMT+0

Please note the following:
• Royale Pass 14 mission cards cannot be transferred and used in Season 15
• Royale Pass 14 points cannot be used in Season 15. Please spend them before Royale Pass 14 ends. Unused items expire at the end of the season.
• Royale Passes purchased in the past few days cannot be used in the 15th Season. You will have to purchase a new one.
• The new Royale Pass can only be bought once. Choose Elite or Elite Plus.

vast vapor
#

0 patient pubgm_LUL

marsh kraken
#

Okay

#

@vast vapor hmm

solid yew
#

@vast vapor need any help? we unable to help u untill u state issue

polar marshBOT
#

@marsh kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@night cloak you from India ?

#

PUBGM is banned in India if you’re not aware, that’s why you cannot purchase UC.

finite geyser
#

@solid yew hey there. I contacted Customer service as u said. And all I got was a bot talking to me. And he doesn't even understand anything or even knows my problem and he couldn't solve it and I couldn't upload any screen shots for them?

night cloak
#

😂

#

You cannot.

#

You’re in the country there for it now becomes a you problem to.

solid yew
#

@finite geyser give him proper command regarding ur issue

open spear
#

Country's personal problemnpepeboom

finite geyser
#

@solid yew i did and I choose Achievements issues and this was the result

astral cradle
#

i reported a discord server of hackers that has more than 16000 members that are selling pubg hacks

night cloak
#

Well done.

spare geode
#

When does season 15 began

astral cradle
#

🥳

granite estuary
finite geyser
#

@spare geode tomorrow 12 Zulu time

night cloak
#

@granite estuary device ?

#

Looks like your device is struggling.

granite estuary
#

@night cloak samsung s8

#

Huh?

night cloak
#

Try clearing app cache.

finite geyser
#

@solid yew so I need help???.
Should I use hack like every one else to do my missions?

solid yew
#

@finite geyser try point 2 and 3

finite geyser
#

What point 2, 3?

#

@solid yew what is the point 2 and 3?

solid yew
#

@finite geyser nope, this will not good option

granite estuary
#

@night cloak but i don't get those problems in other games -_-

solid yew
#

@finite geyser check ur Screen shot

lean flame
#

How to report cheater

polar marshBOT
#

@finite geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@granite estuary other games are not designed the same as PUBGM.

rotund zenith
#

Oh

leaden latch
#

Since a week

#

Do I delete the game and re-download it and send massage again?

granite estuary
#

@night cloak oh k

#

Thats new

night cloak
#

@leaden latch Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

cunning ruin
#

Need a mod

#

Still wanna ask about the bio thing

solid yew
#

@cunning ruin We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #faq before asking questions in the support channels.

cunning ruin
#

I tried that, didn't work

#

It limits my bio to only 5 words

#

Still whenever I type 12345 6 times, that's 30 letters, it works

#

Is the bio filter thinking my bio is inappropriate

#

@solid yew

night cloak
#

Try typing something Christian and see if it removes it.

cunning ruin
#

Bruh

#

I typed

#

Riding in a 61' Chevy, still heavy in the game

night cloak
#

Try it without the ‘&,

cunning ruin
#

Also I tried other

solid yew
#

@cunning ruin Hello,

#

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

#

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

#

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

cunning ruin
#

I did that too my g @night cloak

night cloak
#

A mod will tell you to stop sending long messages soon.

cunning ruin
#

Me?

onyx cairn
#

Why so many unrelated copy pastes? huh

night cloak
#

Not you @cunning ruin.

cunning ruin
#

Oh okay so anyways

#

I typed

night cloak
#

Have you tried restarting or anything?

cunning ruin
#

Restating wym I restart every 5 mins

#

And try to change it

night cloak
#

Routine repair, reinstall, clear app cache ?

cunning ruin
#

I typed, this is what it sounds like when we ride on our enemies

#

Word to word

#

And it changed till this is what it sounds like

onyx cairn
#

Try to remove special characters and signs, @cunning ruin. Use UTF8 characters only. Be sure not using any blacklisted words as well.

cunning ruin
#

Didn't go on further

leaden latch
#

@night cloak please the answer

cunning ruin
#

Didn't use any bad words

#

Neither any special symbols

night cloak
#

Routine repair, reinstall, clear app cache ?
@night cloak

solid yew
#

Why so many unrelated copy pastes? huh
@onyx cairn me?

cunning ruin
#

Routine repair

#

Nothing else

polar marshBOT
#

@bleak swan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Try re installing.

onyx cairn
#

Nono

cunning ruin
#

Whenever I clear cache, it just deletes everything

onyx cairn
#

Uninstalling won't fix it

cunning ruin
#

I tried it on another id ykno

#

Same thing, I was on phone

#

You could say I have a fan base

leaden latch
#

Do I delete the game, re-download it, and correspond again because of the lack of response within the game?

night cloak
#

@leaden latch Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

onyx cairn
#

No blacklisted words, you may remove ride, riding

leaden latch
#

It does not need to delete the game, download it, and correspondence again ?

cunning ruin
#

Whaaaa

#

Ridin'

#

Is that blacklisted too?

night cloak
#

@leaden latch you need to wait patiently.

leaden latch
#

Thank you

cunning ruin
#

Idk if u know, there's a lot of bios Ive tried that I don't even remember now, but same issue

night cloak
#

@cunning ruin try something like “hey I love pubg mobile”

cunning ruin
#

Uh no I don't

#

HAHA

night cloak
#

😂

#

Just try something really PG.

cunning ruin
#

I want 2pac verses as my bio

rotund zenith
#

I hate cheaters I never liked them

cunning ruin
#

My name is Makaveli, his album, I wanna preach his lyrics

onyx cairn
#

Try not to drift into off topic.

solid yew
#

@rotund zenith report them to give him punished

cunning ruin
#

Yeah

#

Still I think there's alot of words that have been filtered, can I find a list?

#

It also doesn't show the pop up saying that I've used inappropriate words, so that's a problem

#

It used to show in the previous version

night cloak
#

Feel free to report the issue via #old unfortunately we cannot do anything else to help, sorry for the inconvenience.

cunning ruin
#

Uh no problem, thanks alot, I'll be back tomorrow with the same issue tho, just to discuss

rare thistle
#

Will the season end tn? Or monday ?

night cloak
#

We can discuss further in #questions, @cunning ruin just mention me in the channel.

full vault
#

I want to report about hacker and i have video on him

night cloak
#

@rare thistle refer time pinned messages of this channel.

shrewd sky
#

Hello i have some problem you can help me

#

i have some problem any one can help me please ?>

solid yew
#

@shrewd sky We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #faq before asking questions in the support channels.

marsh kraken
#

@solid yew how can you buy uc after the thing happened to pubgm in india

polar marshBOT
#

@shrewd sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solid yew
#

i dident buyed uc after that

night cloak
#

You cannot.

marsh kraken
#

Ohh

polar marshBOT
#

@worthy radish:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marsh kraken
#

So many guys get b ed bcoz of the bot

simple cairn
#

Help

open snow
#

When will season start

half nexus
#

@open snow Aagaye Yaha Par Telegram Se😂

#

Check Pinned message

open snow
#

Oh toh yeh tha aaapka naam😆

half nexus
#

Haan

solid yew
#

@half nexus Please do not use languages other than English,. Refer to #735483472432594994 for regional communities.

open snow
#

Yeh pinned kaha kiya loda log?

#

Oh

#

Sorry

solid yew
#

@open snow Please avoid going off-topic. You can have unrelated conversations in #chat.

half nexus
#

Tap on top right corner and check pins

solid yew
#

Please refer to this channel’s pinned messages for further information,

#

PC: Click on the pin icon located in the top-right of the channel.

#

Mobile: Click on the channel name and select Pins located at the top.

half nexus
#

@open snow got it?

drowsy prawn
solid yew
#

@drowsy prawn Hello,

#

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

#

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

drowsy prawn
#

I don't have the ID of the cheater I have just username, what I have to do

solid yew
#

@drowsy prawn search him by username

glossy sable
solid yew
#

@drowsy prawn then report him

drowsy prawn
#

OK thanks

solid yew
#

@glossy sable i am doing anything wrong ? i am new so in learning stage

night cloak
#

Messages are to long.

#

I’ll message you some of mine.

glossy sable
finite geyser
#

@solid yew hey bro... Thanks.. But help me with my problem... Or give an email or link that I can contact directly to GM

night cloak
#

S15 will unlock tomorrow?

#

or the rp will be locked tomorrow

solid yew
#

@night cloak End of Royale Pass Season 14:
September 13th, 23:59 pm GMT+0

Start of Royale Pass Season 15:
September 14th, 2:00 am GMT+0

Please note the following:
• Royale Pass 14 mission cards cannot be transferred and used in Season 15
• Royale Pass 14 points cannot be used in Season 15. Please spend them before Royale Pass 14 ends. Unused items expire at the end of the season.
• Royale Passes purchased in the past few days cannot be used in the 15th Season. You will have to purchase a new one.
• The new Royale Pass can only be bought once. Choose Elite or Elite Plus.

#

@finite geyser gm ?

safe vector
#

ya

#

I'm gm

#

greenwhich mean time

#

it will release at 4 30 AM am in india

night cloak
#

@night cloak End of Royale Pass Season 14:
September 13th, 23:59 pm GMT+0

Start of Royale Pass Season 15:
September 14th, 2:00 am GMT+0

Please note the following:
• Royale Pass 14 mission cards cannot be transferred and used in Season 15
• Royale Pass 14 points cannot be used in Season 15. Please spend them before Royale Pass 14 ends. Unused items expire at the end of the season.
• Royale Passes purchased in the past few days cannot be used in the 15th Season. You will have to purchase a new one.
• The new Royale Pass can only be bought once. Choose Elite or Elite Plus.
@solid yew
then i better play my 3 matches for ace parachute

safe vector
#

Yes

#

It's already over

finite geyser
#

@solid yew some one who can help me get my achievements and solve the bug

safe vector
#

some countries

blissful lance
#

am facing some ping issue in pubgm. but not everymatch. some matches i get 44-48 ping and some matches i get 250+. i contacted with my isp and thay told me everything is fine from their side. i tried some of games like pubg{steam} valorant and many. and the ping was totally prefect. i dont know whats the problem. the speed and my line ping is totally fine too.can anyone suggest me something about this?

night cloak
#

i have 2 hours left

finite geyser
#

@safe vector u r From Customer service or Help Desk or GM? In pubg?

safe vector
#

???

#

no

#

some countries
@safe vector Same

#

It is problem sometimes if ur connect to bluetooth

#

am facing some ping issue in pubgm. but not everymatch. some matches i get 44-48 ping and some matches i get 250+. i contacted with my isp and thay told me everything is fine from their side. i tried some of games like pubg{steam} valorant and many. and the ping was totally prefect. i dont know whats the problem. the speed and my line ping is totally fine too.can anyone suggest me something about this?
@blissful lance Play with bluetooth off

#

to solve the problem

#

same for me

blissful lance
#

am an emulator player

safe vector
#

oh

#

idk then sorry

solid yew
#

@finite geyser force close and restart game

safe vector
#

Idk

#

Depends on android version

finite geyser
#

How do I do it? Plus I have an achievement called Threat from above. I can't collect it. I did it and I can't idk how or why

safe vector
#

Of emulator

#

How do I do it? Plus I have an achievement called Threat from above. I can't collect it. I did it and I can't idk how or why
@finite geyser did u get a screen saying Threat from above unlocked

#

after u finished the match

solid yew
#

am facing some ping issue in pubgm. but not everymatch. some matches i get 44-48 ping and some matches i get 250+. i contacted with my isp and thay told me everything is fine from their side. i tried some of games like pubg{steam} valorant and many. and the ping was totally prefect. i dont know whats the problem. the speed and my line ping is totally fine too.can anyone suggest me something about this?
@blissful lance https://discordapp.com/channels/393088095840370689/481200416349224980/743395803896217660

#

@finite geyser device ?

#

@blissful lance We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #faq before asking questions in the support channels.

finite geyser
#

@solid yew Honor 8x

solid yew
#

andriod version?

finite geyser
#

@solid yew 10

blissful lance
#

how to fix this problem? and re installing my windows can fix this? or it is a internet problem? @solid yew

solid yew
#

@finite geyser go to apps and search pubg then click on force stope

finite geyser
#

Then? @solid yew

solid yew
#

@finite geyser restart game

finite geyser
#

Okay

solid yew
finite geyser
#

Done

#

What else?

solid yew
#

open game now

finite geyser
#

@solid yew still the same problem

solid yew
#

@finite geyser try rootine repair

finite geyser
#

How to do it?

solid yew
#

follow the screenshot below.

finite geyser
#

Okay

safe vector
#

@solid yew
@finite geyser BRO

#

@safe vector
@finite geyser Did u click on the coupon

#

Then it will only work

finite geyser
#

@safe vector ofc I did.. The thing is I can't collect it???

safe vector
#

Oh

open spear
#

@glacial bramble send that in dms pls

glacial bramble
#

Lol ok

hearty zenith
#

The season closes after few hours, but will it come the next day? Or when?

solid yew
#

@open spear Please avoid going off-topic. You can have unrelated conversations in #chat.

#

@hearty zenith Please refer to this channel’s pinned messages for further information,

#

PC: Click on the pin icon located in the top-right of the channel.

#

Mobile: Click on the channel name and select Pins located at the top.

#

@hearty zenith End of Royale Pass Season 14:
September 13th, 23:59 pm GMT+0

Start of Royale Pass Season 15:
September 14th, 2:00 am GMT+0

Please note the following:
• Royale Pass 14 mission cards cannot be transferred and used in Season 15
• Royale Pass 14 points cannot be used in Season 15. Please spend them before Royale Pass 14 ends. Unused items expire at the end of the season.
• Royale Passes purchased in the past few days cannot be used in the 15th Season. You will have to purchase a new one.
• The new Royale Pass can only be bought once. Choose Elite or Elite Plus.

meager scarab
#

Any Idea when Payload 2.0 will be available apeach_happycry ?

solid yew
#

nope

#

@meager scarab NO ETA , follow PUBGM social media to get anoucement

meager scarab
#

Announcement apeach_happycry @solid yew

solid yew
#

Announcement :apeach_happycry: @solid yew
@meager scarab latest update regarding Payload 2.0

meager scarab
#

@solid yew i corrected your typo apeach_happycry

solid yew
#

@meager scarab sure , sorry for typing mistake

willow radish
#

Is pubg rank reset at the same time as Royale card?

sage dirge
#

why am i dying behind the fuiuuucking walls ?

night cloak
#

My account canceled its link and talked to customer service in the game and I waited for 30 days, and I didn’t have anything to do, and the account was spent on it a lot.

#

@solid yew

storm flumeBOT
#

Use of unauthorized third-party software or methods, @thorny bolt, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

polar marshBOT
#

@thorny bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@meager scarab that’s all the info about your query at the moment.

#

@meager scarab

oak path
night cloak
#

@oak path can you try clearing app cache

oak path
#

@oak path can you try clearing app cache
@night cloak Just tried still same issue

vale hearth
#

@night cloak just to double check, has the RP been taken down ? Can't check atm..

oak path
#

My account was basically scammed and got linked to some twitter account. Now remote logins are made into my account... I have reported this almost a month ago, yet NO help from in-game support. And this scammer, he is using my account to lure and scam others and Abusing whoever he can.. every gender, Every age group people in my friend list. What should I do ?

I am scared of either losing my account if SCAMMER uses some illegal tools or some real person ends up reporting "me" to their local cops for something this scammer might do using my in-game identity.

#

@night cloak just to double check, has the RP been taken down ? Can't check atm..
@vale hearth RP usually goes down at UTC + 0530.
It will be back up at UTC+0730 on the day the new season is planned for the launch.

queen plank
#

can we unlink our phone number and email id login?

night cloak
#

@queen plank not currently.

#

@oak path Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

#

@oak path try a routine repair.

queen plank
#

what about facebook, game center and apple login

oak path
#

@oak path Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.
@night cloak I totally understand the current situation but at the same time, please try to understand my side as well... Just imagine If you get access to Someone's account and the irreparable damage that could be done with it. I am tbh scared if this scammer ends up abusing/stalking some female Player...
Cops are always happy to not listen and always assume that the guy is always the culprit.

night cloak
#

yo guys when i enable my peek optionin the setting my peek buttons dont really show up

#

Can anyone help?

stuck anchor
#

Peek to Fire enabled?

night cloak
#

Yup

stuck anchor
#

Post ss

#

Basic settings.

night cloak
#

@oak path please understand we are not PUBGM support were community here for general query’s, account security is your own responsibility no one else’s, please wait patiently for in game support to help.

#

@queen plank everything but email/phone number can be unlinked.

oak path
#

@oak path please understand we are not PUBGM support were community here for general query’s, account security is your own responsibility no one else’s, please wait patiently for in game support to help.
@night cloak totally get that.. just wanted to share it all. 👍

night cloak
#

im dumb af i enabled peek and scope not the other thing.... anyways thank you bro @stuck anchor

stuck anchor
night cloak
#

^^

#

btw iw gyroscope good?

#

O okay

fast haven
#

when season 15 started

night cloak
#

does new rp starts after 15 min or after 1 day ?

#

When season 15 started? 2

oak path
#

Season finally will end in a couple hours.
The new season will begin in a couple days

cyan citrus
#

wtf ?

agile trail
wild bronze
#

Hi guys, no matter how often I try to hack video review i get this message and could not yet review anything. Is there something I should do to access this?

night cloak
#

@night cloak @fast haven read the pinned messages of this channel

neat plank
night cloak
#

@wild bronze @night cloak you’ll be notified if your accepted.

#

@night cloak okay

#

@agile trail which chat button ?

storm flumeBOT
#

Please do not use languages other than English, @night cloak. Refer to #735483472432594994 for regional communities.

night cloak
agile trail
#

@night cloak chat

#

In cheer park

night cloak
#

You mean the chat in general or just the button to chat?

agile trail
#

Chat general

#

Why cant move

#

No option for move that chat button in cheer park

night cloak
#

@agile trail feel free to suggest it via #old.

oak path
#

Where did my money go?
@night cloak try contacting in-game customer support.

night cloak
#

That’s a old update why didn’t you do something about it earlier ?

vale hearth
#

@night cloak i think announcement man messed up.. it says 1 day until new rp

night cloak
#

when new season will start, in game it’s showing 1 day and you guys mentioned it is starting at 2 am today @night cloak

#

@sand path stop spreading false news if you dont have the correct one and also edit your pinned message

#

@lime juniper why your team is spreading false news ?

sand path
night cloak
#

ok then why have to wait 1 extra day ?

vale hearth
#

@night cloak bruh calm down he just probably meant to type Sep 15 and messed up

night cloak
sand path
#

Will confirm again. But probably the ingame one is correct.

urban geode
#

If we play rn do we still get point?

vale hearth
#

I think so

#

I got the rank push one day left

night cloak
#

yes but rp is locked

#

@lime juniper can you please confirm

vale hearth
#

It's tommorow

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vale hearth
#

That is the normal schedule anyway

night cloak
#

Please stop pinging error there’s another member of staff off to confirm the time now.

vale hearth
#

I didnt mean to be rude doe..

night cloak
#

Please stop pinging error there’s another member of staff off to confirm the time now.
@night cloak Then please confirm and post

#

Read my message again.

#

Someone is already on it.

hollow pumice
#

New season is tommorow instead of today on website it was written 14th September 2AM UTC

#

But in game it saying 1 days more for rp

night cloak
#

Yes we’re aware, it’s yet to be confirmed here please be patient.

hollow pumice
#

Thank you

hollow nymph
#

hi

hollow pumice
#

Not fair you mentioned its 14th September and now you delayed it by 24 hour’s

proven crescent
#

So I reported in the feedback/bugs channel about the witness of the truth achievement being stuck and incomplete and nobody said anything or tried to help me @vagrant forum

night cloak
#

Yes we’re aware, it’s yet to be confirmed here please be patient.

#

@proven crescent it’s highly likely you will not get a reply it just makes the team aware.

proven crescent
#

Umm so wth? I did what I needed to do the game isn’t giving me my rewards and the same thing happen with that desert tourist achievement

#

How is it pubg mobile support if there is no support only words of condolence?

#

I am trying so hard to get to 6k achievement points and meanwhile the game is screwing up on me, before all this I had to deal with the graffiti achievement being stuck, thankfully it fixed itself with some update and it completed

celest shadow
#

Which achievement are you referring to here, @proven crescent?

proven crescent
#

Witness of the truth achievement, previously the same happened with my desert tourist achievement

stuck anchor
#

Provide SS

celest shadow
#

Yes, could you send a screenshot of the achievement?

proven crescent
#

First account^

#

Second account^

simple cairn
#

How do I check my uc spending record?

celest shadow
#

Unfortunately the event to watch the "A.C.E Union" video that you can play on the Spawn Island has ended. This was before the update to version 1.0.0, @proven crescent. In this case, it is not a bug. You just missed to complete the achievement, hence why you still have progress on it.

#

Where do you usually purchase your UC, @simple cairn?

simple cairn
#

No

#

I been saving

#

I had 1000

storm flumeBOT
#

You can contact the customer service via the game settings, @simple cairn. Refer to subpoint 5.3 in #faq for further instructions.

simple cairn
#

990 some thing uc

proven crescent
#

@celest shadow no I watched the video over 5 times

simple cairn
#

Then when to 850

#

I think

#

🤷‍♂️

proven crescent
#

When it was still there, I did it for my main account I thought I completed it until I recently checked that it’s still 0/5

simple cairn
proven crescent
#

For my second account too I did over 5 times thing was it was stuck at 2/5 and next thing I know the videos are gone

hollow pumice
#

Then when to 850
@simple cairn maybe you wrongly bought gun space or car slot in ur profile

simple cairn
#

I didn’t I checked

celest shadow
#

We are aware that a few users are unhappy that they were not able to see the video at start of the update or did not complete it hence preventing them from completing the "Witness the Truth" achievement, @proven crescent. If there are any updates regarding this, we will let you know at the earliest.

hollow pumice
#

Anything about new season am awake just for that pleAse confirm it

simple cairn
#

1 more day until next rp

#

?

hollow pumice
#

1 more day until next rp
@simple cairn they said on official website 14th September 2AM utc

prime pumice
#

hi . how i should report a cheater in discord?

simple cairn
#

Ok

storm flumeBOT
#

Hello, @prime pumice!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

proven crescent
#

@celest shadow you don’t understand, I watched the damn videos! It didn’t count coz the stupid game didn’t count it towards my achievement, I am not here complaining why it’s gone coz I can’t do it now, I did it and the game didn’t complete it for me so I need the support to give me the the dang thing coz this is crappy

#

Not being rude btw^ just frustrated

celest shadow
#

Did you get any in-game e-mail informing you that your UC has been deducted, @simple cairn?

simple cairn
#

No

#

It just when away😢

proven crescent
#

@simple cairn UC what happens when you don’t keep it in check? 😛

celest shadow
#

I understand your frustration, @proven crescent. I believe that you have sent a detailed description of your issue in #old as well, we have notified the Community Team regarding the issue with this achievement. As mentioned, if there are any updates regarding this issue we will let you know at the earliest.

Thank you.

simple cairn
#

I swear I didn’t buy anything

night cloak
#

did you get any news regarding new season ?

simple cairn
#

100+ uc gone

#

🤦‍♂️

#

Is there anyway I can check uc record?

celest shadow
#

@simple cairn, did you notice any new items or clothes in your Inventory and could you double-check? Additionally, there isn't a page or menu where you can check your UC expenditures.

simple cairn
#

I checked and I didn’t buy a crate cuz I would know if I spend uc

#

I didn’t get anything

hollow pumice
#

Please confirm about RP from error or somebody

celest shadow
#

In that case, you may contact the in-game customer service, @simple cairn. They might be able to inform you on where the UC was spent on or what purchases you made. Should it was wrongly deducted without any notice, you will receive a compensation.

storm flumeBOT
#

You can contact the customer service via the game settings, @simple cairn. Refer to subpoint 5.3 in #faq for further instructions.

uncut siren
#

Are we getting 60 and 90 fps on galaxy a71 ? It should support it

simple cairn
#

Alright

celest shadow
#

Your device will not support the 90fps frame-rate option due to hardware limitations, @uncut siren.

uncut siren
#

@celest shadow then are we getting 60 fps soon?

celest shadow
#

No information on that either, @uncut siren. The "Extreme" frame-rate option will appear if your device supports it.

night cloak
#

@celest shadow when new season is starting ???

simple cairn
#

@celest shadow how do I contact a real customer support person?

devout geode
#

In 1 hour, @night cloak.

night cloak
#

In 1 hour, @night cloak.
@devout geode in game it is showing 1 day

rancid summit
#

@devout geode but in game it shows 1d

celest shadow
#

@simple cairn, from your Settings > Basic > Customer Service.

simple cairn
#

@devout geode isn’t it the 14th

#

I know but it doesn’t have that options

devout geode
#

Should be, actually. If you trust to information given in pinned messages.

hollow pumice
#

Look 1 day i am up so i can push rank 😅

simple cairn
#

1 day 24 hours from now I guess

sand path