questions

[short eagle]

@toxic mountain contact apple support

[static horizon]

My account not banned

[dapper hemlock]

Repair the game 120 ms All the time on my iPad

[polar marsh]

@static horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solid yew]

@static horizon We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #faq before asking questions in the support channels.

[forest glen]

@solid yew The reason, brother, is that I cannot post another question until my first question is answered, and now I can post another question

[solid yew]

@forest glen no u cant just wait for 1 st resolve

[forest glen]

@solid yew Yes, my dear friend, I know that, I know Why can't I send another question now, and my first question has not been answered?

[solid yew]

@forest glen Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

and there no option to send secount qustion

feel free to tell ur suggestions in #old

[lavish hinge]

wen will I get my feedback of becoming video review invetigator?

[hazy nova]

I am not able to see vehicle

[polar marsh]

@forest glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[calm mountain]

@hazy nova .

[solid yew]

@hazy nova Hello,

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[coral onyx]

I have a doubt will they be vehicle skins in future from rp Or permanently removed?

[warped parcel]

How much storage space does Pubg use? Mine is at 6.14gb 😐

[proven scaffold]

@warped parcel 3gb is being used by maps and resources

[warped parcel]

Can i delete resource packs?

[lone rivet]

Hey pubgm why there is no option for dynamic resources management pack as it was told in previously on the official youtube page

[steel grove]

Im not able to unlink my facebook account can any one help me plss

[agile canopy]

Can someone explain how to play?

[steel grove]

Im not able to unlink my facebook account can any one help me plss

Plss any one

[agile canopy]

Which point?

[bleak citrus]

Can anyone tell how can I get fall guy's free

[steel grove]

Im not able to unlink my facebook account can any one help me plss😩

[night cloak]

@sand path

1Q can I use this app
2Q can i use 2 account on 1 device

[main scroll]

My PUBG ID IS 5571374120

frozen for two months

how to un ban my account

[night cloak]

@celest shadow

[steel grove]

@celest shadow Im not able to unlink my facebook account can any one help me plss🥺

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @steel grove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@main scroll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

@agile canopy, kindly send a detailed description of your issue in #old.

[night cloak]

1Q can I use this app
2Q can i use 2 account on 1 device@celest shadow

?

[celest shadow]

Yes you can, @night cloak.

[night cloak]

Yes for both Q1 AND Q2?

[steel grove]

Im not able to unlink my facebook account can any one help me plss

[warm pilot]

@warm pilot so you are saying it is safe to download from apk pure ?
@tawdry finch

i was talking bout the screenshot not the 3rd party installation sources... don't juz change the topic bruh

ok u got the ans from me... happy now?

[alpine pilot]

Is there anyway to paste characters into pubg on ios?

[sick shale]

No

This function is disabled on IOS for privacy reasons

[alpine pilot]

Damn

How does a couple letters violate anyone's privacy

Not tryna be rude im just wondering

[manic steppe]

Hey

Plz Tell Me About PUBG Mobile Lite Championship

Is It Going Be Happen Or Not

I Didn't Recieved Any Mail Regarding Matches

Please Tell Me About PUBG Mobile Lite Championship

[manic steppe]

Help Please

[oak path]

I can't unlink a scam account from pubgm. This is what I get

[manic steppe]

@alpine pilot Help

[red light]

Hello.
I’m pubg’s player My account ID: 5187759036
I have noticed that someone has stolen my account and linked with another account ( Twitter account) knowing that I already I suspended the account from google account but they still have access to my account . Pleas could you help me and unlinking with twitter account ?

[sick shale]

@alpine pilot Idk, I'm just telling you

[red light]

I need help please

Hello.
I’m pubg’s player My account ID: 5187759036
I have noticed that someone has stolen my account and linked with another account ( Twitter account) knowing that I already I suspended the account from google account but they still have access to my account . Pleas could you help me and unlinking with twitter account ?

[marsh sage]

OMG why no pickup option in arena. A huge bug

[night cloak]

Hello.
I’m pubg’s player My account ID: 5187759036
I have noticed that someone has stolen my account and linked with another account ( Twitter account) knowing that I already I suspended the account from google account but they still have access to my account . Pleas could you help me and unlinking with twitter account ?

[polar marsh]

@stone rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@static rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[red light]

Hello.
I’m pubg’s player My account ID: 5187759036
I have noticed that someone has stolen my account and linked with another account ( Twitter account) knowing that I already I suspended the account from google account but they still have access to my account . Pleas could you help me and unlinking with twitter account ?

I need help please

[quick hollow]

How come my rp not even close to complete ?

[red light]

Hello.
I’m pubg’s player My account ID: 5187759036
I have noticed that someone has stolen my account and linked with another account ( Twitter account) knowing that I already I suspended the account from google account but they still have access to my account . Pleas could you help me and unlinking with twitter account ?

[supple glen]

please unpan 5558739521

[night cloak]

@supple glen unban*

@quick hollow Maybe you have skipped some of the weekly crates, and some play with RP friends missions.

@red light For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[supple glen]

Pubg mobile please unpan 5558739521

[quick hollow]

I actually didn't skip, brought the rp at around week 4

[supple glen]

@night cloak

[night cloak]

Then you missed Week 1-3 crates. Around 600 RP.

@supple glen unban*

[quick hollow]

So nothing can be done? 🤷

[night cloak]

RP price has been reduced to 65 from 100 this week, you can purchase if you want to, @quick hollow.

[polar marsh]

@supple glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick hollow]

Thank you! I will see about it. Have a great day amigo.

[marsh sage]

@night cloak can I purchase UC from Daraz.

[night cloak]

What is Daraz?

No, you should not purchase UC from any other websites other than https://www.pubgmobile.com/pay/.

[marsh sage]

@night cloak Daraz is a Bangladeshi shop

[craggy blade]

@night cloak It's an online purchasing app like amazon used by South Asians mostly.

[night cloak]

Then

No, you should not purchase UC from any other websites other than https://www.pubgmobile.com/pay/.

[dawn nymph]

@night cloak When Crew Challenge Open?

[night cloak]

Crew Challenge registration will open soon.

Soon means I don't know the date

[dawn nymph]

[dapper hemlock]

Why i have high ping in game, All the time 120-140 ms, before the update 44-55

[still snow]

Hello Guys i completed my deadeye titile and they wont give me the title what should i do with this

I killed 4 players above 5om in classic solo platinum 4teir and still didn't got the title

[uncut siren]

Can i use gfx tool to get extreme and 90 fps options?
Cuz galaxy a71 should support that and hdr

[storm flume]

Use of unauthorized third-party software or methods, @uncut siren, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[inland arch]

What is the reason for the high prices in the Turks really embarrassing

[alpine mountain]

Game gets stuck at loading screen

any fix?

[clear moth]

Same

It loads for 5 mins and takes me back to lobby and says "enter match again?"

[inland arch]

What is the reason for the high prices in the Turks really embarrassing ?

[clear moth]

And when I get back to the match I am at the end of the plane route

[still snow]

Hellllooooooooo

Any one wanna help

Or not

[devout depot]

@still snow which

[inland arch]

this game doesn't care about its players anymore

this game doesn't care about its players anymore

[polar marsh]

@signal quail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inland arch]

this game doesn't care about its players anymore

[still snow]

@devout depot Man i complete the deadeye challenge but they wont give me the title

[inland arch]

this game doesn't care about its players anymore

[marsh sage]

<@&481161015728406538> Is Midasbuy 100 percent and fully safe for buying UC

[inland arch]

Yes

[still snow]

@devout depot ?

See the results@devout depot

[short eagle]

@marsh sage dont mention the moderator role for that

[spring zephyr]

@marsh sage Yes, it's safe. You can use Midasbuy if you want to buy UC (https://www.pubgmobile.com/pay)

[night cloak]

When will PubgM be back to playstore?

[marsh sage]

@spring zephyr Thanks

[alpine mountain]

my game keeps getting stuck on the loading screen please help 😦

[night cloak]

@marsh sage We do not recommend Midasbuy or any name as there are multiple fake sites like that. We always recommend you to use https://www.pubgmobile.com/pay.

He can anybody help me

I can’t log in after upadate pubg with email

[marsh sage]

@night cloak are u crazy. the link u have given is the link of midasbuy

[night cloak]

Account has been logged in with newer version

@night cloak @spring zephyr @short eagle Any guesses?

[alpine mountain]

:/

[marsh sage]

@night cloak the link is given by him. And he own-self telling it is not safe

[olive isle]

@night cloak pubgmobile . Com redirect to midasbuy in india

[night cloak]

Plz make an option to choose between old lobby and new lobby i can't take this anymore

@marsh sage and @olive isle! I have already mentioned that we do not recommend Midasbuy or any names like that. That link does not redirect you to midasbuy.com or any sites like that.

@night cloak?

[marsh sage]

@night cloak just open the website. U will see yourself

[night cloak]

@night cloak Yes?

@marsh sage

[olive isle]

@night cloak I will give you video prove wait 2m

[night cloak]

@night cloak When will PubgM back to playstore? Any idea?

@olive isle Proof of?

It is in Play Store.

In India!

@night cloak Please put your feedback in #old.

[marsh sage]

@night cloak why dont u see the full screen

[night cloak]

@night cloak

@night cloak Yes?

@night cloak read my last msg!!

[marsh sage]

this link is provided by @night cloak

[spring wolf]

why maps are downloading at 45kb/s?

[night cloak]

@marsh sage The gateway is from midasbuy but we do not recommend Midasbuy. We only recommend https://www.pubgmobile.com/pay. Because there are multiple fake sites like midasbuy.com which can scam people, You can never be wrong with the official website.

@spring wolf Try to switch to data connection.

[maiden pecan]

Anyone know if were going to get another x suit?

[still snow]

@night cloak mam can you help me

[night cloak]

@still snow Yes?

[marsh sage]

The gateway is from midasbuy that means the link is of also midasbuy

[night cloak]

@maiden pecan Keep an eye on #news. You never know.

[still snow]

I completed the deadeye challenge but they wont give me the title@night cloak

[marsh sage]

The moderators have told we can buy UC from midasbuy

Midasbuy is official

[night cloak]

@marsh sage Nope. The link is https://www.pubgmobile.com/pay. We never recommend any other websites as there are multiple fake sites like that.

@still snow And, what is the mission for the title?

[frosty garnet]

Anyone knows when pubgm back playstore in india?

[marsh sage]

@night cloak can you show me the screen shot of whole screen.

[night cloak]

@olive isle It is Midasbuy gateway.

[still snow]

@night cloak 3kills in a row with headshot solo platinum tier or above

[night cloak]

@marsh sage I cannot due to my bookmarks, but the webpage is the same one as you shared with the midasbuy logo in it. I am just saying that I do not recommend any other websites other than https://www.pubgmobile.com/pay.

[alpine mountain]

yo @jombi my game keeps getting stuck at the loading screen

[night cloak]

@still snow That achievement is sorta bugged. You will need to complete it a few times. I don't know why this bug was never fixed. If possible a screen recorded video of the entire gameplay would be appreciated and can be reported in #old.

[olive isle]

@night cloak how to send bp coins to increase senergy point

[sick shale]

@olive isle click on avatar of your friend then send bp

[night cloak]

@alpine mountain Could you share a screenshot?

[alpine mountain]

YeS

[sick shale]

Advanced friends list will be added soon

[honest sedge]

If i get chicken dinner with 14 kills in erangel and same kills in livik so my plus points will be same or not

[alpine mountain]

@alpine mountain Could you share a screenshot?
@night cloak it just gets stuck at the loading screen I usually have to restart the game to enter the match

[olive isle]

@sick shale how to khow friend online time

[still snow]

ain@night cloak i cannot do a screen record man but thanks for the help ill try it again

[honest sedge]

If i get chicken dinner with 14 kills in erangel and same kills in livik so my plus points will be same or not
@honest sedge @night cloak ?

[sick shale]

@olive isle I told you, it will be added soon

[night cloak]

@honest sedge It will be different because Livik is a 15 minute match.

@still snow good luck!

[honest sedge]

@honest sedge It will be different because Livik is a 15 minute match.
@night cloak but the game says balance rating as efficient as other maps

[olive isle]

@sick shale advance friend list not showing is it a glitch

[night cloak]

@honest sedge Yes. The scores will be counted just like it counts in any other maps. The main factors are Survival time and Killing.

[sick shale]

@olive isle and they will add it back, why you keep asking the same question

[celest shadow]

@olive isle, the friend list will be back in a patch. Stay tuned.

[marsh sage]

@celest shadow is Midasbuy is an official source of buying UC of PUBG Mobile.

@night cloak see

[celest shadow]

It is one of the official sources to purchase UC, @marsh sage. Kindly use this website:

https://www.pubgmobile.com/pay

Click on the link and it will take you to Midasbuy.

[marsh sage]

@celest shadow this page belongs to Midasbuy. But @night cloak is saying it is not recommended

[celest shadow]

The link redirects you to the Midasbuy homepage/website, it is an official way to purchase UC or Royale Passes, @marsh sage.

[night cloak]

Why is it taking so long to help me

[marsh sage]

@celest shadow Will buy directly from the link provided Midasbuy

[celest shadow]

Yes.

[marsh sage]

ok

[night cloak]

Helpoo

Helllp

[marsh sage]

@night cloak pls mention what kind of help do u need

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@marsh sage When I enter the game it crashes me and so I never had

Can't use Global Version on Vietnam Version! Please fix the login issue

[storm flume]

Please refer to subpoint 2.9 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

The bot hahaha
You support:
I know we can use and gow to use
Global Account on VN Version.
But its not working.
It must be fixed the login issue

[marsh sage]

@night cloak Pls reinstall the game and check the internet connection

[reef crown]

Can the 500 UC voucher be used on crates ? Or just on outfits from redeem¿

[finite geyser]

I was playing a Solo and doing Sharpshooter. Mission and I killed 3 enemies in a row with M16 and scop 6 all dead by headshots and I didn't miss a single shot!??
Why it didn't happen? And I didn't get the DEADEYE Title?????

[night cloak]

@night cloak Pls reinstall the game and check the internet connection
@marsh sage
I did and nothing

[marsh sage]

Then PUBG doesn't support your phone

[finite geyser]

My ID is. 5423607474

[polar marsh]

@lost cave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[timber agate]

hey guys u know u have a crazzy timer on feed back chat

like i think its set to hours

[night cloak]

Dear PUBG Mobile and support, There are a lot of players who are playing on other emulators such as Smartgaga,LD Player,Memu,Nox,Bluestacks using h@ck$. Your support b@& all the players using smartgaga but somepeople moderate the app and they are still able to play on smargaga all people are using other emulators and they are getting matchmaking with gameloop players they are using h@ck$ and change in emulators and much more please i request you to b@& all the emulators except Gameloop

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[spring zephyr]

@timber agate It's there to control the spam. Try to give your feedback in a single message.

[timber agate]

yo @vagrant forum

whats up

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[timber agate]

need some help with somthing

u wanna look at the timer ill take a screen shot of how long it is like jeez

sorry please dont mute me

[olive tendon]

@night cloak #emulator-support

[timber agate]

im here for an actuwal reson

is there any devoloper in this chat

and also ik this is not the official pubg discord lol

[olive tendon]

@timber agate State your issue

[timber agate]

im just trying to reach out to a dev

[heavy vortex]

This is official. @timber agate

[timber agate]

i want to talk about this friends list removeall

and why?

sure @heavy vortex

if this is the reall official site then wheres all the developers

[onyx cairn]

It's weekend.

If you have a bug to report, so do it via #old

[timber agate]

so im friends with a developer

the one who made the map for the first zombies map

[onyx cairn]

Then contact him.

[olive tendon]

so im friends with a developer
@timber agate ohh ur friend is pubg dev then talk with him

[timber agate]

hes on vacation and he told me to go to u guys if i needed any awnserd

q&a

[short eagle]

ask you question then

[timber agate]

thats all simple

[shy mist]

U r speaking everything other than ur question man@timber agate

[timber agate]

i already said it but ill say it again i want to talk about why they took out the "second"friends list

thats all and i know some of u guys real devs

i hope im not waitsting ur guys time

ill come back another time but i got back to school in like three days so

[modest ibex]

How do i check which date is season end

[boreal hill]

id :

[shy mist]

@modest ibex Check pinned message

[timber agate]

so

are u actuwaly typing a paragraph

[shy mist]

@timber agate None of us are devs..I've never found Dev's since Release...Only in-game support helps

[timber agate]

okay well good luck and you keep avoiding my qestion i feel like ur avioding it

[heavy vortex]

If you have a bug to report, so do it via #old
@timber agate

[spring zephyr]

@timber agate Feel free to give your feedbacks about it in #old.

[timber agate]

thanks guy i know that smarty pants but do u see that .... timer mean to swear

dont mean to swear

[storm flume]

Hello, @tranquil jolt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[timber agate]

so any more excuses

[short eagle]

@timber agate #old is for feedbacks regarding PUBGM not support.

[polar marsh]

@boreal hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen latch]

Lag was going to decreased after update but i think it is increased for mid range android devices

[timber agate]

REALLY i dont want to swear in this chat because its against rules just anwser the qwestion

[shy mist]

Someone mute him!

[timber agate]

ill get my dev to un mute me thx

[shy mist]

@timber agate Okay Go and speak with ur SMART DEV don't spam here alright!?

[timber agate]

im not spaming thats a lie

[onyx cairn]

The devs are going through #old from Monday until Friday. So if you want to tell them something, write in there. If you already wrote into the channel you can edit your previous messages.

[timber agate]

but u guy are avoiding a qestion of mine that could have be awnserd al most five minutes ago

[tiny zinc]

When PUBGM back in indiaaa

Anybody know

[onyx cairn]

[tiny zinc]

Any problem due to continue of playing

[timber agate]

and @paven i would like to speak to a moderator about ur self and screaming at people

[onyx cairn]

Please move to a discussion channel as your question has been answered multiple times.

[timber agate]

thank you @onyx cairn

[dense hatch]

aNyone

[polar marsh]

@dense hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[timber agate]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timber agate. Remember to read through #faq before asking questions in the support channels.

[timber agate]

i would like to talk about why the second friends list got removed

[night cloak]

It will be adding in the near future.

[spring zephyr]

@timber agate You already got answered multiple times, can you stop now?

[night cloak]

he just needs to know that from a dev.

[west sleet]

How to claim prime daily us

[onyx cairn]

Already answered!

[night cloak]

o

[west sleet]

How to claim prime daily us pls help

[meager cairn]

@night cloak can you help me?

[west sleet]

How to claim prime daily us

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @meager cairn. Remember to read through #faq before asking questions in the support channels.

[night cloak]

You don't have to spam @west sleet

When Will Rp Locked ?

[spring zephyr]

@west sleet Can you explain your issue in detail? I don't get what you are trying to ask

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[west sleet]

Okay I subscribe to prime in pubg but idk how to collect the daily 5 uc

[night cloak]

Do you know how to view the prime plus screen?

[west sleet]

No

It’s change after update

[night cloak]

Can I Buy Tommorow Royal Pass 14

There’s a crown next to your name in the main screen, click that.

[spring zephyr]

@west sleet Press on the crown icon, you will see it at the top left side of your screen next to your name.

[west sleet]

@night cloak thanks man

Thx you very mush

[night cloak]

@night cloak no as it should’ve ended by then.

[west sleet]

It take me 3 hour

Hhhh thx

[rapid tusk]

Need to update pubg mobile on ios in india plz help

[cedar narwhal]

@night cloak I've experienced so much lag after the update on my sd845 android device. There was no lag before the update. I hardly get around 30 fps after the update. There was never a minute without lag. Tdms,arcades,classics, everything lags after update. But when I played from another account on the same device, the game was so smooth with no frame drops. Only with my main account I'm experiencing the frame drop in every match. What could be the reason or is it the game fault as many of my friends have this problem too.

[night cloak]

@cedar narwhal -> #old.

[storm flume]

Please refer to subpoint #4.9 in #faq for further information, @cedar narwhal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[queen mist]

When is the channel #cheater-reports open again?

It's been more than 2 weeks

[short eagle]

@queen mist soon

[queen mist]

Perfect now I know when

Thanks

[orchid maple]

I need help with the location of the sea monster

[mint spear]

Is this the official pubg m discord

[orchid maple]

Ya

[night cloak]

@mint spear yes.

@orchid maple say what now?

[orchid maple]

The sea monster in erangel

Near spawn island

I can’t find it

[mint spear]

When will pubg unban in India

[grave spear]

Hello
My account has been stolen in the game of Peggy Can you help me ?!

[full vault]

I have some proven hackers ,who I should contact with while the cheating support is stopped for a month

[night cloak]

@orchid maple you’re better off to watch some YouTube videos, not sure if you’re trolling or not 😂

@full vault Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in-game.

[orchid maple]

Someone told me the equation to find it

But I forgot how to solve it

[night cloak]

@grave spear can you still access your account ?

[orchid maple]

Also

[mint spear]

Answer me

[orchid maple]

I’m not trolling

It’s for the ace achievement

[night cloak]

@mint spear no information regarding your query.

[orchid maple]

2x²+4x-7 does anyone know how to solve this

[night cloak]

@orchid maple let me ask about.

[orchid maple]

Ok

[spring zephyr]

@orchid maple This is not the right place to ask that. Please move to #chat now.

[orchid maple]

But it’s for the game...

[brazen matrix]

I need my uc a hacker stole my uc

[storm flume]

You can contact the customer service via the game settings, @brazen matrix. Refer to subpoint 5.3 in #faq for further instructions.

[spring zephyr]

@orchid maple Huh?

[full vault]

@full vault Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in-game.
@night cloak
Thanks

[orchid maple]

The guy named random nicknamer told me that the roots of that equation are the distance north you need to travel from spawn island to find the sea monster

[grave spear]

@night cloak ues i can but the person who have stole my account he can enter the game

[orchid maple]

If you kill it you get a reward

[night cloak]

@grave spear You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

@orchid maple can you send a screenshot of the achievement please.

[spring zephyr]

@orchid maple Well, there's nothing like that. You can move to #chat now.

[night cloak]

@brazen matrix no begging.

[brazen matrix]

I will be very thankful for lifetime

[grave spear]

I send many emails but now body answer me!!

[brazen matrix]

Plz guy's help me 😭

[storm flume]

You can contact the customer service via the game settings, @grave spear. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Ask your parents @brazen matrix.

[orchid maple]

@night cloak if you search for ppl who pinged me you will see the conversation, I can’t go in the game rn though

[night cloak]

Did you also read the mention that says “I think that events over now” @orchid maple.

@brazen matrix that's gonna be the worst decision.

[orchid maple]

Oh I didn’t see that lol

Sry

[vagrant forum]

Are you talking about the A.C.E evolution event, @orchid maple?

[orchid maple]

Yes

[vagrant forum]

Which part of the achievement is left?

The first one or the 2nd one?

[orchid maple]

Witness of the truth right?

[vagrant forum]

Yes, that's the name of the achievement.

[orchid maple]

I didn’t do the part where I have to do something 5 times

[vagrant forum]

Well that's over, unfortunately you can't do that anymore.

[orchid maple]

Oh ok

Will it ever come back?

[vagrant forum]

Don't think so.

[orchid maple]

Also that weird portal in erangel is just a bug right?

[vagrant forum]

Portal?

[orchid maple]

I’ll send a screen recording

[vagrant forum]

Sure.

[orchid maple]

That

[spring zephyr]

@orchid maple Yes, that's a bug. Please report it in #old.

[orchid maple]

Ok

[strange sonnet]

Any news on unban in India any of u know

[grave spear]

@night cloak I dot every thing i need help plase😩

My account will gone😞

Any one can help me?!

[night cloak]

You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction. Follow the screenshot below.

[storm flume]

Use of unauthorized third-party software or methods, @sweet aurora, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[grave spear]

I do it but no one answer

[night cloak]

They’ll answer, just give them time.

Can take up to 90days.

[grave spear]

Pro anthor person is haker

He will do anything to close the door in my face

I loose mony in my account

90 days too much

[night cloak]

Sorry to hear, account security is your own responsibility we’ve helped you to the correct place, please stop clogging this channel.

[grave spear]

I don't Know how he take it

😩

[night cloak]

Hello guys

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi

Anybody here?

@night cloak yes?

Always someone here to help.

@night cloak can You change my nickname?

?

@night cloak #discord.

Ohh, ok

[stuck cradle]

Please help I can’t see war mode , snipers training or evo ground even after reinstalling the app.
BOTH REGIONS: USA & Europe
Devices: IOS iPhone & iPad 11

[night cloak]

@stuck cradle please refer to #news.

My account has been hacked, I need help

@night cloak can you still access your account ?

[stuck cradle]

Thank u so much vi

[night cloak]

Anytime!

@night cloak yes

@night cloak have they unlinked a social media ? Or accessed one of your social media’s ?

@night cloak He was able to access my account via Twitter

@night cloak your Twitter ?

@night cloak yes

[polar marsh]

@spark monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak I can log in via Twitter and Facebook, but the hacker enters via email and I want to cancel the link

@night cloak make sure to change your passwords and enable 2 person authentication on twitter, You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction. Follow the screenshot below.

@night cloak ok , Can I unlink email?

I cannot speak for the customer agents.

@night cloak I want to help

I want to help

#questions message

I’ve already advised you.

[celest shadow]

You cannot unlink your e-mail or phone numbers at the moment, @night cloak.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@celest shadow why

[celest shadow]

It is not a feature at the moment but it could be unlinked in the future, @night cloak.

[night cloak]

@celest shadow Ok, but the hacker will likely delete my links

You can try in game support.

I have spoken and send it help me 😭

Please help

Someone stole my account

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[graceful socket]

Someone help me.. I got very high ping... In game

[night cloak]

@graceful socket Try to routine repair or choose different network.

No Vehicle Skin In RP14 and also not in RP 15

Disgusting

@night cloak #old

[graceful socket]

@night cloak my network is good

[night cloak]

Someone stole my account
@night cloak Can you have access to your account?

[graceful socket]

@night cloak and i am facing mic issues

[night cloak]

@graceful socket Sorry to hear, feel free to post this issue via #old. make sure to provide:
▫️ User Identification

▫️ Region/ Country
▫️ Network type

[graceful socket]

Ok

[torn parcel]

what is the difference between rp elite vs rp prime vs rp prime plus?

[night cloak]

RP Elite gives you extra 25 tiers in your royale pass.

[torn parcel]

so theres free and then these 3

?

[night cloak]

RP Prime and RP prime plus

[teal linden]

Did u play Pubg
Y@torn parcel

[night cloak]

Well these perks can change if you have android phone.

[torn parcel]

this is not rp

[night cloak]

No, RP prime and Prime Plus is subscription

normal RP gives you normal royale pass which is for 600 UC

[torn parcel]

correct

[night cloak]

And RP elite 1,800 UC gives you 25 tiers

[torn parcel]

apart from that if you pay extra, then you can subscribe for prime and prime plus?

[night cloak]

Yes, you can subscribe these for extra

[torn parcel]

then theres another for 89 rs

wats that?

[night cloak]

What do you mean 89 rs?

[torn parcel]

that also has prime and prime plus

[night cloak]

2 different things

[torn parcel]

yes 2 different things

elite upgrade and elite upgrade plus are royal passes right

[night cloak]

Indeed

[torn parcel]

and wats prime and prime plus

[night cloak]

Prime & prime plus gives you extra perks such as get discount items daily or crates, or get 10 extra RP point

You can read the perks on the picture I sent

[torn parcel]

ya tysm

ill do

[night cloak]

Do you know how to access to this page?

[torn parcel]

yes

i have purchased them

but so not sure, on what ideally you shoudl buy

should*

[night cloak]

If I was you I’d wait for the new premium crate.

[torn parcel]

ok

[night cloak]

@vagrant forum hey your dm is closed again?

[quick laurel]

alp for mod

[golden pelican]

Acount has been updated with a newer version of the game, and can no longer log in with the older version. Please update to the newest version.
Please help me.. this problem been going for a week.

[night cloak]

@golden pelican You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

[golden pelican]

I did.

[golden pelican]

Its been 5 days. Nobody responded

[grizzled geyser]

I am not able to login

[night cloak]

@golden pelican it’ll take some time.

@grizzled geyser are you from India ?

[torn parcel]

cudnt it be a network issue

[grizzled geyser]

Yes bro

[golden pelican]

Pubg mobile is banned in india

[night cloak]

PUBGM is banned in India as to why you have that message.

[grizzled geyser]

But the servers are working fine bro

[torn parcel]

no not really, my friends from india are playing

[night cloak]

@grizzled geyser not the point.

[grizzled geyser]

Until now i played bro

[golden pelican]

I think you have to use VPN @grizzled geyser

[torn parcel]

no no not yet

[night cloak]

@torn parcel they might have a different ISP or have bypassed the ban.

[torn parcel]

its working fine

it could be a regioanl issue

regional*

[grizzled geyser]

If i use vpn its against the rules and regulations they will ban me for no reason

[polar marsh]

@golden pelican:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@grizzled geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

If i use vpn its against the rules and regulations they will ban me for no reason
@grizzled geyser Usage of VPN is NOT recommended

[leaden latch]

My account has been hacked and the hacker is threatening me, please help me as soon as possible. I sent a message from inside the game and there is no response

[storm flume]

You can contact the customer service via the game settings, @leaden latch. Refer to subpoint 5.3 in #faq for further instructions.

[leaden latch]

No response

The intruder is threatening me please help me as soon as possible

There is no response from inside the game i send ago a week

[night cloak]

@leaden latch Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

We cannot help you any further with account related issues.

[hollow hazel]

Hey.

I need help.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hollow hazel. Remember to read through #faq before asking questions in the support channels.

[hollow hazel]

I have sent a message in #old chat.

My EvoGround bar is gone. Also, my GunGame Library mode. Both of them aren't showing.

[night cloak]

@hollow hazel please refer to #news.

[hollow hazel]

@night cloak I don't see anything there. Please send me the message link.

I'll post the image here, wait.

[polar marsh]

@leaden latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

#news message @hollow hazel

[hollow hazel]

My account has not been suspended.

I am able to play everything.

There are supposed to be 4 bars. Classic, Arcade, Evo Ground and then Arena.

I have only 3 bars. And My Gun Game library is gone. When my friends want to play, it says that I have not downloaded the map.

I have downloaded all the resources.

[night cloak]

Click the message link.

[torn parcel]

rp reset happens at 7.30 am of 13th or 14th sep?

[hollow hazel]

Okay, I saw the message.

[storm flume]

Please refer to this channel's pinned messages for further information, @torn parcel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hollow hazel]

So from when will I be able to play the Library Game mode?

I play in Asus ROG 1.

[night cloak]

No ETA.

[hollow hazel]

ETA?

Estimated Time ..??

[night cloak]

Yes.

[hollow hazel]

What does the A?

A stand for?

[night cloak]

Available

[torn parcel]

apple

[hollow hazel]

Okay.

But why is this bug happening?

It's so weird. I have never seen bugs at PUBG Mobile before.

[night cloak]

When I click my name on the top 100 rank . My character doesn’t show up . I posted a clip in the bugs channel .

🤷🏽‍♀️ we are PUBGM staff just community members.

[hollow hazel]

So who's the Developer?

[night cloak]

And my bad A stands for arrival.

[hollow hazel]

No problem.

[night cloak]

@hollow hazel not in the discord server to my knowledge.

[hollow hazel]

Okay, so you're a discoed moderator here.

Discord*

I can't email my bug because I am pretty sure that I will never get a response.

Discord seemed to be my only option.

[night cloak]

I’m not even that, legit just a community member, the PUBGM staff have been made aware of your bug and should be fixed shortly.

@night cloak have you tried restarting the game ?

[hollow hazel]

Well, you're talking like a discord moderator.

[night cloak]

Just trying to help.

[hollow hazel]

Lol. I know the feeling.

Keep trying hard man! You'll achieve it one day.

But now, I want to play Gun Game Library with my friends.

[night cloak]

Unfortunately no one in the discord server can help any further with that issue you’ll just have to be patient.

[hollow hazel]

..

I don't see any reason for my initial message to be deleted.

I didn't use any slang words.

[night cloak]

If that’s your only query kindly move to #pubg-mobile for discussion.

[hollow hazel]

Dyno and Mee6 is complicated.

[night cloak]

You can ask why it was deleted via #discord.

@night cloak stay in this support channel.

What are your settings set to for character appearance?

Yes I tried restarting

And even repairing

The app

What are your settings set to here?

@night cloak I can see it from my end.

Yes others can see it but I can’t on my end .

I wanted to take a screenshot after finally hitting top 100

just be a visual bug, you’ve reported it via #old, it may be fixed in the near future.

Kinda all I did was post a clip

I wasn’t able to explain my issues

Hold down on your message and click “edit message”

It wont let me post there anymore

Ok

Thnx

No problem sorry for any inconvenience, congratulations on top 100 conquer!

[leaden latch]

The hacker threatens me, there is no time, what should I do?

[night cloak]

@leaden latch contact in game support and wait, that’s all you can do.

[leaden latch]

And i sent a message from inside the game a week ago and there is no response

Can't you help me with something or what can I do the fastest way to reach technical support?

[storm flume]

You can contact the customer service via the game settings, @leaden latch. Refer to subpoint 5.3 in #faq for further instructions.

[leaden latch]

Because my account is unique

[night cloak]

@leaden latch Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

Can you please help me out in solving the issue of Room's spectate in PUBG Mobile?

[leaden latch]

And if 10 yea
rs were done for my account, what should I do?

[slender wharf]

@leaden latch Please do not worry, customer support will take care of the issue and matter you are having, just please have patience with them as it may take some time.

[tribal laurel]

Mic glitch issue, I can hear my teammates but my teammates won't hear me 😭

[storm flume]

Hello, @tribal laurel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

@tribal laurel tru changing your DNS to 1.1.1.1

[maiden drift]

does anyone have same issue as me with gyro? i have set always on, and sometimes it randomly drops up/down, but device not mowing, its started after 1.0 update.. device gyro works fine, tested with some apps like "bubble level" from play store.. device - huawei p30 pro

[main moth]

Been over two weeks and still waiting to be an investigator/reviewer

So any eta?

[night cloak]

@night cloak> @night cloak Can you have access to your account?
@night cloak @night cloak
Yes i do have access

The one who stole my account linked his own google play account

And i cant unlink it

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cunning ice]

My Battle coins are deducted but i didn't got any UC in return when i redeemed them..I had 3045 battle coins , it means i should get 300UC in return but you guys have stolen all the battle coins nd also didn't gave me UC..

Please help me As soon as possible.

[sick shale]

@cunning ice You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@karmic grove -> #old

[night cloak]

@night cloak You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction. Follow the screenshot below.

@maiden drift that’s odd, can you try share like a hand cam video of it happening ?

@night cloak stay inside this support channel please.

[latent apex]

Question: can i watch A.C.E Union video in Erangel anymore? Or it was removed?

[night cloak]

@latent apex I think it’s been removed.

[spiral juniper]

Im unable to download anything i repaired the downloads and the game 3-4 times still facing the same problem

[night cloak]

@spiral juniper device ?

[spiral juniper]

One plus 7

[night cloak]

Try a different internet connection.

[quiet lion]

@night cloak how r u?

[night cloak]

@quiet lion #chat.

[quiet lion]

@night cloak I Know that but i ask about you 🌹

[night cloak]

Yes but this isn’t a discussion channel please move. I’m good.

[quiet lion]

Ok fine

[north carbon]

How to update

[night cloak]

@north carbon from your AppStore.

Hello

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[smoky patio]

hello

[polar marsh]

@smoky patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen lily]

[night cloak]

@keen lily please report him to Facebook.

[next olive]

When will pubgm give Africa server, it’s been 2 long years now 🥺
There is a big African comp scene and there are many teams contracted by huge orgs such as GODSENT 😐

[night cloak]

@next olive no information regarding if or when that’ll happen, feel free to suggest it via #old.

[keen lily]

ID:51009229762

[rich raptor]

Anyone playing among us

[night cloak]

@rich raptor wring server

@keen lily Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in-game.

[keen lily]

K/d 12 omg

[latent apex]

@night cloak thanks for the reply

[keen lily]

This is proplayer

[queen flicker]

Is the copy paste broken in pubg my friend and I could change name and all with the copy paste but after update my friend can’t do it anymore

[night cloak]

@queen flicker IOS?

[queen flicker]

Yes

I have a paste button on iPad Air

[night cloak]

It’s not longer available.

[queen flicker]

Oh

Why

Sorry

[night cloak]

I think it was due to privacy reasons.

Lemme see.

Yup privacy reasons.

Account has been logged in with newer version

[queen flicker]

So is there a way I can fix this

[night cloak]

@night cloak You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

@queen flicker no.

After update I have this problem since 4 days

[queen flicker]

@night cloak k so I can not copy paste on iOS and only on android

[night cloak]

Correct.

@night cloak You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.
@night cloak

[cyan citrus]

why rp isnt locked ?

[night cloak]

Season 15 royalpaas update will come?

@night cloak yes it will shortly.

Any update

I think then I’m able to log in again

When will come update some body know ?

No set time, and I’m not sure that’ll fix it.

[plucky egret]

Servers disconnecting again and again ! Middle east server is so glitchy and rest are not stable plz do something

[night cloak]

@plucky egret -> #old, make sure your internet connection is stable.

[plucky egret]

Stable’

[midnight timber]

PM me if anyone help me get to conqurer my KD is 3.25 ID: OppaiDragoN

[night cloak]

@plucky egret -> #activities

[long kettle]

why is library and war mode taking so long to be fixed, today is last day 🙄

[marsh sage]

@long kettle It is a bug. Hopeit is fixed soon

pls post it in #old with screen-shot

[long kettle]

@marsh sage i know as much.. that's why i'm asking support

not you

[night cloak]

@long kettle did I already refer you to #news ?

That’s the only information regarding the issue.

[long kettle]

and i already posted there, also you're not a mod if i'm not mistaken

[night cloak]

We are aware that some players are unable to access the Team Gun Game and Sniper Training modes, and are working on solving this issue. Apologies for any inconvenience caused.

That’s the only information available at the moment.

[marsh sage]

@night cloak When will be all the bug fixed which has come after the new update.

[night cloak]

Which one ?

[spark ermine]

Is there a specific official server for PUBGM Lite?

[night cloak]

@spark ermine not to my knowledge fee free to google.

[polar marsh]

@agile trail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marsh sage]

A lot of bugs suppose visual bug, arena training bug, ping problem etc.

[night cloak]

No information, normally bugs get fixed during the season, with no announcement.

[spark ermine]

Can we change the servers in pubgm lite?

[night cloak]

We only provide support for PUBGM GLOBAL.

[spark ermine]

k

[night cloak]

I have this problem after update 😕: Account has been logged in with a newer version of the game,and no longer log in with an older version. Please update to the newest version.
Help me please

@night cloak You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction.

[steep depot]

WTH consectively 5 times europe server crashed 38 players dead with playzone 😡 😡 😡 😡

[idle rock]

Hi how are you guys. Can I talk to an admin please

[polar marsh]

@rare marlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strange sonnet]

Hello any news regarding unban in India

[storm flume]

You can contact the customer service via the game settings, @agile nacelle. Refer to subpoint 5.3 in #faq for further instructions.

[night coral]

Heeellllpppp

Whaaaaatttt

???

[slender wharf]

@agile nacelle Contact customer service we cannot help you here, also do not spam.

[reef kelp]

????????????????

[slender wharf]

@night coral What website are you on?

[agile nacelle]

@slender wharf I hve contact but no reply please help me to recover my account

[slender wharf]

@agile nacelle We aren't customer service, only they can help you.

[night coral]

What

[slender wharf]

@night coral Let me re phrase it.

What does the website do?

[agile nacelle]

@slender wharf can u help me how to contact them

[slender wharf]

@agile nacelle We cannot help you contact them, you will have to wait patiently until they contact you back.

[night coral]

it's a pung event, official for south america, PUBG MOBILE SABADOS, but the site won't let my players register their ID’s

[agile nacelle]

@slender wharf can u tel me any other ways to contact living though game ?

[slender wharf]

@night coral Please make sure that the ID you enter is correct and isn't missing a single number.

Only way to contact them is in-game @agile nacelle

[agile nacelle]

@slender wharf gmail wont help ?

[night coral]

it is correct, I have already entered it one number at a time, it is correct

[slender wharf]

@agile nacelle The Gmail is for questions regarding the game, not for help.

@night coral You could try to refresh the page or get into contact with their customer service and let them know.

[warped hazel]

Hey guys , is there anyway to complete the remaining 3 bars in the future?!

[night cloak]

No information @warped hazel

[slender wharf]

@agile nacelle Please do not do that, just wait patiently please, you will get it back.

[warped hazel]

No information @warped hazel
@night cloak gotcha

[agile nacelle]

@slender wharf I m tired trying to contact them so I m asking a help in discord

[slender wharf]

@agile nacelle Like I said, we aren't customer service, you will need to wait patiently until they contact you.

[agile nacelle]

@slender wharf thanks for helping me

[polar marsh]

@scarlet nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

@agile nacelle Please do not do that, just wait patiently.

[polar marsh]

@full vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[urban comet]

On the new day I will get the conqueror???

[fallen wasp]

Hello, can you help me? I have a problem with damage, I cannot drop the count, I cannot avoid the shots, and I meet all the game conditions from a strong phone and fast internet

[iron pike]

@fallen wasp We Prefer You To Ask It About via-in-game Service

@气『SKIPPER』 We Prefer You To Ask It About via-in-game Service😃 😃

[polar marsh]

@full vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallen wasp]

@iron pike I asked about the hair of my head. Please I want to get rid of this problem because I am sure I am from the game system. If you clear the game it will return to normal for some games and once I kill a certain number you return to me in the gym with a download signal from the game

[night cloak]

@urban comet you need to check your rank for the server in the mode you’re pushing that’s just your season rank.

[reef crown]

I’m on a discord call with my friends, not on the pubg channel but on our own group. When I’m on the game, It only lets me raise the volume of discord’s call but not pubg ? Any way to fix that? I have iOS

[night cloak]

Your rank here.

@reef crown no way.

[reef crown]

What

Am I dying

[night cloak]

It’s impossible to do.

[reef crown]

Seriously

Is discord team aware of it?

[night cloak]

Ye because when your on iPhone or iPad calls automatically suppress background apps :v

It’s not a discord issue

[reef crown]

Or Apple

Oh*

[night cloak]

It’s the way Apple have designed it.

[reef crown]

Ugh

Thank you

[night cloak]

All good.

[jovial hemlock]

When will it come zombie mode, and payload mode 2.0

[iron pike]

When beyond A.C.E mode will arrive??

[night cloak]

@jovial hemlock

@iron pike that’s already been and done.

If you’re talking about the achievement.

[jovial hemlock]

@night cloak not bad

[night cloak]

I have lag in ipad 7 in classic mode

[jovial hemlock]

@night cloak when will come character vouchers event

[iron pike]

@night cloak Try to Repair Your Routine or contact via-game service😃

[night cloak]

@iron pike already repair

[jovial hemlock]

@Viasy when will come character vouchers event

[iron pike]

Get Help From Game-Service@night cloak

@jovial hemlock No official statement right now

[night cloak]

@night cloak how much storage available?

@iron pike there is no game service
Just bots replay

@night cloak 80GB

@night cloak is your device fully charged ?

@night cloak yes

[iron pike]

@night cloak We Prefer you to remove all background app 😃

[jovial hemlock]

@night cloak when will come character vouchers event

[night cloak]

@jovial hemlock no information regarding your query.

@night cloak and what graphics are you running ?

@night cloak smoth- extreme

[iron pike]

Please reboot your device @night cloak And try again

[night cloak]

The lag in scope 4 and 6
And when more than 4 squad in one place

[slender wharf]

Please be patient, @night cloak. The servers are currently lagging.

[night cloak]

@slender wharf i mean frame lag not ping

[slender wharf]

What fps do you get right now?

[night cloak]

Drop frame

@slender wharf 60 but i have frame drop

@slender wharf > The lag in scope 4 and 6

And when more than 4 squad in one place
.

[slender wharf]

You tried routine repair? @night cloak

[night cloak]

@slender wharf yes

Why I didn't get 90fps in my Realme X3 even I have 120hrts refresh rate and snapdragon 855+

[marsh sage]

@slender wharf Is Midasbuy a official source of buying UC.

[slender wharf]

@marsh sage Yes.

[marsh sage]

ok

[night cloak]

I didnt get 90fps on mine ipad 7th gen

[slender wharf]

The game does run 90 fps, but might not support the device you currently use.

[night cloak]

@night cloak ipad 7 support 60fps only

Why I didn't get 90fps in my Realme X3 even I have 120hrts refresh rate and snapdragon 855+

@night cloak only supported device were gifted the feature of 90 FPS if you feel your device should have the feature please report this via #old.

[slender wharf]

@night cloak Does your device heat up quickly?

[night cloak]

Ipad 7 gen is 120fps 🤦‍♂️

@slender wharf no the heat is normal

Nvm

[marsh sage]

@slender wharf What is the highest space does it takes after downloading all the maps and resources

[night cloak]

@slender wharf this happened to me after the update

[slender wharf]

@marsh sage You can see how much space each map and resources take.

@night cloak Can I have your device and the in-game ID you use?

[marsh sage]

@slender wharf can I have your game-ID

[slender wharf]

For? @marsh sage

[night cloak]

@slender wharf
Ipad 7

5563051091

[slender wharf]

@night cloak Also, which country?

[marsh sage]

For sending friend request

[slender wharf]

@marsh sage You can use a discussion channel for such.

[night cloak]

@slender wharf iraq

[slender wharf]

@night cloak Ok, I'll report it and let them know.

[night cloak]

@slender wharf thanks + not just me have this problem all my friend who have ipad 7

[warm pilot]

Where's the challenge icon?

where we do bet over the next match in which flight path does it go

the battle coins thing

@slender wharf

[night cloak]

Hello guys

I contacted costumer service according my gaming account

That got hacked but a person

Who linked his google play account to my gaming account

And now he’s threatening me to activate hack on my account

If i dont give him 40k uc

@warm pilot that’s been temporarily removed, if you’re talking about the bonus challenge.

[warm pilot]

not the bonus challenge

ahh.. wait

this one

@night cloak

[night cloak]

@slender wharf isn’t that apart of the bonus challenge shop ?

[slender wharf]

Doesn't look like it.

[clever wharf]

i think new royal pass will start tommorrow instead of rp lock

[warm pilot]

ok... so where is it?

also is today the last day of season?

[slender wharf]

Was it there after the update or before?

[warm pilot]

before

[neat current]

ok... so where is it?
@warm pilot I also wanna know dat

[slender wharf]

It was most likely removed after the update.

[warm pilot]

i can't find that icon now

ahhh

whyy

it was the only way to earn uc

bonus challenge is hard

[slender wharf]

You can already throw a suggestion in #old go bring it back.

[spark ermine]

@slender wharf are you a pubg moderator

[slender wharf]

No, @spark ermine. Only moderate this server.

[spark ermine]

k

[clever wharf]

@slender wharf please give me answer of my question

[night cloak]

No one who can help me? Its an emergency

[slender wharf]

@clever wharf It will start soon.

[night cloak]

@night cloak no we cannot, only in game support.

You sure its effective? 😓

I cannot speak for you support agent, but if you provide everything needed you should be fine.

Ok, thank you my friend. I already talked to them. The guy who hacked my account is the real problem

Ok thank you 🙏🏽

Have a very nice day/night guys

And thanks for giving me hope ❤️

[mystic ore]

Any news regarding pubg unban in India@night cloak

[wraith brook]

@mystic ore No unban any time soon

[stone nymph]

level up tips

1. • lafda karna sikho bina gali ke
2. • sabke komedy pe hanse wala emoji bhejo
3. • lol , LmaO , sahi hai ye likho
4. • haal chal pucho din bhar
5. • bade role wale ke sath jyda chat karo thanks

[mystic ore]

@wraith brook thanks

[clever wharf]

tommorow rp will lock or new rp will start immediately bcoz we have to push our rank please clear that @slender wharf

[grizzled barn]

My account has been hacked. he associates it with twitter and Gmail. Please
give me a 15 day ban so that I can remove twitter in case it uses plugins
because I'm afraid my account will have a 10 year ban. please elder me. my
ID: 5421461685.

[crisp turret]

Please @grizzled barn contact to in-game custumer service , they will help you regarding this issue

[storm flume]

You can contact the customer service via the game settings, @grizzled barn. Refer to subpoint 5.3 in #faq for further instructions.

[grizzled barn]

@crisp turret I have already done it, I have been waiting for 6 days and there is no answer

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @grizzled barn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[clear spade]

my account was hack i need help 🥺🥺🥺

can we remove mail from the Account he was using my hacked mail id

[reef fulcrum]

When I press my firing button it moves my direction please help me with this

[slender wharf]

@reef fulcrum Make sure it isn't on floating option.

[reef fulcrum]

Yes it's not on it@slender wharf

[polar marsh]

@knotty gate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef fulcrum]

When I press shoot and I move my finger while I'm shooting my whole screen moves😩

This game has the most stupid mechanics

[obsidian summit]

Gameloop 7.1 beta dangerous

[polar marsh]

@obsidian summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@obsidian summit you can access #emulator-support by typing .emulator in #481204134859505684, please state your query there.

[reef fulcrum]

Why does my screen move when I press the fire button it should not affects my direction

Please can someone help me with this issue

[small ravine]

Hello, I need to watch it please..I registered my account in the Vietnamese version and I would like to return it to the international version..Please help please, please

[celest shadow]

@reef fulcrum, could you try moving your "kill feed" somewhere else?

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version, @small ravine.

[obsidian summit]

@night cloak not working

[storm flume]

You can now access #emulator-chat and #emulator-support, @obsidian summit. Revert this at any time by sending .emulator in #481204134859505684.

[small ravine]

Thanks..Another question, can we buy the Royal in the Vietnamese version?

[celest shadow]

You should be able to purchase UC in the Vietnamese version using your credit card or some other payment methods, @small ravine. We do not provide support for the VN version.

[worthy tide]

Hey, after the 1.0 update when I tried to login with my FB account I get a fresh new account, rather than the old one.

[reef fulcrum]

@celest shadow it's still not working

[celest shadow]

Can you try switching to a different layout and try to setup your controls to what you currently have, @reef fulcrum?

[worthy tide]

@celest shadow can you help me with an issue

[celest shadow]

Do you have any other social media account that is linked to your PUBG MOBILE account, @worthy tide?

[worthy tide]

No,only the FB account was linkes

[polar marsh]

@frozen drift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef fulcrum]

@celest shadow can you try it yourself I think this mechanics is a set on the system whatever I do it's still moves my direction when I press the fire button.

The only time when I don't get this effect is when I have my right thumb on my direction /right side of the screen

But if I don't have anything pressed on the right side of my screen and then I press the fire button if I move the finger that I'm using to press the fire button it moves the whole screen/direction

[grave rose]

I'm getting like 500-900 pings ingame, and same goes to a lot of people, may i know why, or what's the cause? and how to fix it please

[copper flower]

Will we get bonus challenge back on 15th spet?

[queen fossil]

my in game show me 90fps option.
when I select that, i didn't see 90fps on fps meter. nor i feel the smoothness.
what should I do.
I'm using Xiaomi mi 10 device.

[polar marsh]

@deft beacon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

if i send request for royal pass to my friend now RP is still unlock but request option is available this request will be for season 14 or next coming season? @torpid quail

[devout depot]

@night cloak this

[lean grove]

Photo from Dude

My frd is having log in issues

[night cloak]

@devout depot can i send request for next season?

[lean grove]

Id:5268263055

[night cloak]

@lean grove that means someone else is on his account.

[lean grove]

@night cloak bro then what to do bro?....

[night cloak]

@lean grove You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction. Report the account as hacked.

[devout depot]

@night cloak in next

[night cloak]

@slender wharf

@copper flower no ETA.

@devout depot you mean i can request for new season royal pass in new season this request option appear again in new season?

@queen fossil -> #old

[slender wharf]

@devout depot Not here.

[polar marsh]

@fresh mica:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[devout depot]

@night cloak no

U have req again@night cloak

[twin oasis]

Here

[night cloak]

@twin oasis so when you log out from tour account you get a repair option the right side of the screen.

Somebody told me after new season in 24 hour you can request for 600 uc is it true? @devout depot

[twin oasis]

@night cloak Ahh I see it. Let me see what I should report

[night cloak]

You have use the "Repair" option for once not report

If it the repair option doesn't work for you then please wait a little cuz many of the players are experiencing this issue as well and it will be fixed soon.

[twin oasis]

Yea I’m in repair now

@night cloak yea still not working thanks for helping me tho

[night cloak]

Minor bugs and glitches get fixed by doing that mostly and you're welcome.

[wraith brook]

Read the message

[polar marsh]

@balmy remnant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar parcel]

Hi again , so my gmail log in issues continues , unable to login as logged in from a newer version . Device is iOS . Customer care feed back is not positive as I am getting g only bots at the moment . Wanted to check if someone else is in the same boat as I am .

Have reported in feedbacks already

[night cloak]

Did you contact CS and report your account as hacked ?

[devout depot]

@night cloak nope

@night cloak my also hacked

[night cloak]

@devout depot can you still access your account ?

[devout depot]

@night cloak I have but he connected with his phone no.

[night cloak]

@devout depot can you still login to your PUBGM account, it’s a yes or no answer.

[devout depot]

@night cloak yes

[night cloak]

@devout depot You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher instruction. Please follow the screenshot below.

[devout depot]

@night cloak I didn't know last two options

[night cloak]

Read.

[devout depot]

Registration date

And first and oldest receipt

Then waht I do

[night cloak]

So what do you not know?

[devout depot]

I don't remember

[night cloak]

You can view the registration date by going into your first linked social media>settings>connections

Should be a date

[devout depot]

U know hindi

[night cloak]

Then if you’ve ever purchased anything in game provide receipts, the first receipt and last receipt.

[devout depot]

@night cloak my gmail was removed

Is there any more option to contact customer service instead of bot

[night cloak]

No.

[devout depot]

@night cloak ohk thnc

[night cloak]

@night cloak Your Level

@night cloak How To Check

Level

[wraith brook]

@night cloak Do !rank in #481204134859505684

[night cloak]

Oh sorry you’re blocked.

[agile trail]

51011164987 - 嘉伶很乖 (HACKER)
Ba n hey where tencent

[night cloak]

@agile trail Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in-game.

[agile trail]

Already pls ba n him before season

[night cloak]

We cannot do anything from here, you’ll just need patience.

[agile trail]

U can check it kda 18

[storm flume]

Hello, @agile trail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.