questions

[iron grotto]

Hi

Peace be upon you. I have a Level 64 account linked to my Facebook account and upon logging in, I am asked to register a new account? Please restore my previous account under my name

ツ SALEH 『911
And my Facebook account is also linked to my phone number 966560659889
Please help to restore my account in the game and you can verify my data
Id
5520359768

[night cloak]

@tired fractal you'll get that only if it supports.

Wait for a future update, @night cloak for further contact in-game customer service.

[storm flume]

You can contact the customer service via the game settings, @iron grotto. Refer to subpoint 5.3 in #faq for further instructions.

[jade bluff]

@Rock47 Please just tell me one thing that I'll get my UC back or not.

[tired fractal]

@night cloak It should support it, no?

[night cloak]

You'll get the UC, @jade bluff.

[jade bluff]

@night cloak Thanks a lot ❤️

[iron grotto]

Do you have a link to contact them?

[night cloak]

I'm not sure about the iOS things, @tired fractal maybe @storm willow could help you if he's available.

[storm flume]

You can contact the customer service via the game settings, @iron grotto. Refer to subpoint 5.3 in #faq for further instructions.

[tired fractal]

Alright, i will wait until he is available :)

[undone patrol]

Open #cheater-reports

[night cloak]

@night cloak I contacted customer service but they made a ridiculous statement to me they said I played the vietnam version but brn never played vietnam

[compact rover]

player id: 5571841389
Device: iPhone XR
I’m unable to download maps and resource pack and also my mic and speaker aren’t working, it says “audio files corrupted”. I tried every possible thing, repaired the downloads, reinstalled the game a couple of times and even resetting my device yet the issue isn’t resolved. Kindly look into the matter

[storm flume]

Please refer to subpoint #2.9 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[onyx cairn]

There are currently no new information for now. Please wait for announcement regarding it. You can follow our official esports channels in social media, pinned in #community-news, @wild condor.

[eager mirage]

<@&481161015728406538> my account is getting hacked

Help me

He linked his twitter account I can't unlink

Help

[storm flume]

You can contact the customer service via the game settings, @eager mirage. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Contact in game customer service for account related issues, @eager mirage please do not use the Moderator mention role for these.

[eager mirage]

Did nothing helpful

@night cloak bro need help

He is trying login right now

[night cloak]

Nothing can be done in the Discord Server, contact the social media platform and our in-game customer service.

[eager mirage]

Can u give me any mail id or anything

I can contact

[night cloak]

Refer #faq 2.8 & 5.3

[vagrant forum]

This might help you. Try following it.

[night cloak]

o

[fresh vessel]

@onyx cairn @storm flume

@onyx cairn I have purchased uc but I didn't get

[night cloak]

From where did you purchased the UC, @fresh vessel??

[fresh vessel]

In game

[storm flume]

You can contact the customer service via the game settings, @fresh vessel. Refer to subpoint 5.3 in #faq for further instructions.

[gaunt forge]

Nyimak

[fresh vessel]

I have contacted but they didn't respond

[night cloak]

Only they could help you.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gaunt forge. Remember to read through #faq before asking questions in the support channels.

[grim forum]

Is anyone having audio glitches like u can’t hear any audio

[bleak pike]

I lost my battle coins and UC not redeemed please help

[storm flume]

Hello, @grim forum!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[fresh vessel]

#faq how can I get my uc or money back

[night cloak]

Contact in-game customer service if you haven't got that after 24 hours, @bleak pike.

Contact in-game customer service, @fresh vessel.

With your purchase details.

[fresh vessel]

@night cloak they are not responding

[night cloak]

They'll

[bleak pike]

@night cloak ok man thanks for the reply.

[main moth]

Im looking at this reviewer thing, do i need to be accepted to be able to review clips or what, it says Request sent. please wait for feedback every time i press start review lmao

[fresh vessel]

@night cloak I have purchased through internet banking bro

[polar marsh]

@main comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@tall ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fresh vessel]

My id 5282858259

[storm flume]

You can contact the customer service via the game settings, @fresh vessel. Refer to subpoint 5.3 in #faq for further instructions.

[vivid jewel]

Any Mods?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vivid jewel. Remember to read through #faq before asking questions in the support channels.

[vivid jewel]

I have redeem 500 uc in india bonus challenge but the uc did't arrived in mail

So what should i do?

[main moth]

@spring zephyr Im looking at this reviewer thing, do i need to be accepted to be able to review clips or what, it says Request sent. please wait for feedback every time i press start review lmao

[storm flume]

You can contact the customer service via the game settings, @vivid jewel. Refer to subpoint 5.3 in #faq for further instructions.

[fresh vessel]

@storm flume they are not responding

[spring zephyr]

@main moth Can you explain your issue in detail?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @fresh vessel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[upper totem]

@upper totem it is not in inbox ?
@abstract meteor No

[marble anvil]

where can i finf emulator support?

[main moth]

Im asking how the reviewer mode works, how do i review clips - or is it not released yet?

[storm flume]

You can now access #emulator-chat and #emulator-support, @marble anvil. Revert this at any time by sending .emulator in #481204134859505684.

[upper totem]

@upper totem Contact customer service
@sick shale How To Contact customer service??

[spring zephyr]

@main moth It's not released yet, you can check this message out for more info https://discordapp.com/channels/393088095840370689/481197473403240451/748792360959475772

[storm flume]

You can contact the customer service via the game settings, @upper totem. Refer to subpoint 5.3 in #faq for further instructions.

[sage mica]

this time i took the screenshot!
this happens sometimes where Mvp goes to some other player

[fresh vessel]

@storm flume hello bro they are not responding

[night cloak]

@sage mica mvp depends on kills + survival + support + heals

@sage mica I had the same thing should be fixed soon mods said.

Ur survival is low

:-)

[fresh vessel]

@onyx cairn they are not responding

[night cloak]

Like this. @night cloak it’s actually a issue he should’ve got MVP.

[onyx cairn]

What's the issue? Who's not responding? @fresh vessel

[torn kestrel]

Yess.....the MVP system is broken

[night cloak]

Mvp depends on survival + support + kills + heals + revives @night cloak

[sonic portal]

can any one help for upgrade the pharaoh

[night cloak]

Should be fixed soon.

Not only kills

@night cloak it’s broken atm smh.

@sonic portal this isn’t the server for that.

[fresh vessel]

@onyx cairn i have purchased uc but they are not added u r team said to contact in game but they are not responding

[torn kestrel]

You take 20 kills and your teammate with 5 kills and 1 revives more than you steals the mvp

[onyx cairn]

Ah yes, sorry for any inconvenience, but some times it lasts 24-48 hours until the UC will be delivered. @fresh vessel

[night cloak]

@sonic portal we don't do that here.

[fresh vessel]

@onyx cairn bro are u sure

[night cloak]

Ofcourse he is.

[fresh vessel]

@onyx cairn payment proof

[onyx cairn]

Yes, it's fine and it's cool. If you didn't got the UC in between the next hours, contact the customer service in game, they can and they will help you!

[polar marsh]

@twilit imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick stream]

When season 15 tariler comes

[fresh vessel]

@onyx cairn I have already contact them but they are not giving reply

[tired fractal]

Is it possible to do royale pass missions e.g kill ... people with ... in any mode in tdm/arena?

[night cloak]

@tired fractal it’s it says any mode then yes you can.

[tired fractal]

Sick, thanks

[night cloak]

@twilit imp refer time the message by @storm flume my dms don’t help.

this isn’t the server for that @hollow moss.

[warm pilot]

hey

pubg took all my uc

[night cloak]

@warm pilot where’d you purchase the UC from?

[warm pilot]

see this

😂

idk what leak happened

my net's slow

got to see this

with that uc

[wraith brook]

@warm pilot Type all in one message

[night cloak]

@warm pilot I don’t even think it’s possible to have that much UC.

[warm pilot]

yea lol

[alpine condor]

Its a glitch

[warm pilot]

i was saying bout the glitch

[alpine condor]

Happens alot

[wraith brook]

It's just a glitch due to slow network

[cedar bobcat]

Dear pubg i reedem 300 uc form bonus challenge point but i didn't get uc please help me i lost my 3000 bonus challenge points .hope you will fix my issue soon.

[night cloak]

Ah yes, sorry for any inconvenience, but some times it lasts 24-48 hours until the UC will be delivered.

[alpine condor]

So what does gfx does if my friend was using it then transferred to original again will that b.a.n. him

[night cloak]

@cedar bobcat

[warped lantern]

Bro same problem bro i have redeem 500 uc

Please help me

[night cloak]

@alpine condor puts his account at risk, but if he is no longer using it he should uninstall the game and reinstall.

@warped lantern refer to the message above.

[alpine condor]

Ok

[cedar bobcat]

I will get my uc???

[night cloak]

@cedar bobcat you should do yes but if not please contact in game support.

[alpine condor]

And i also heard that some players got b.a.ned from nothing just like that

[night cloak]

@sterile pumice Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[cedar bobcat]

Game support is not responding

[fresh vessel]

@onyx cairn I can get money or uc back

[storm willow]

@cedar bobcat wait for 24hrs

@fresh vessel what’s the issue?

[storm flume]

Use of unauthorized third-party software or methods, @alpine condor, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[fresh vessel]

@storm willow I have purchased uc but they didn't get in my account

[warped lantern]

I message to pubg mobile no response

[storm willow]

@fresh vessel source? Where did you purchase from?

[onyx cairn]

You will get them, please wait patiently, @fresh vessel.

[fresh vessel]

@storm willow in game

[storm willow]

Wait for atleast 24hrs

[polar marsh]

@dapper anvil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@night cloak you can disable DM for this server

[fresh vessel]

@storm willow what's the problem with your server

[alpine condor]

And i also heard that some players got b.a.ned from nothing just like that without violating any rules

[warped lantern]

I have redeem 500 uc in pubg bonus challenge with bonus coins but i did not get uc in mail please help me

[storm willow]

There is no problem.. sometimes it takes time, wait patiently you will get it.

[fast socket]

when will cheater reports option will open

[storm willow]

@warped lantern wait got 24 hrs atleast.

@alpine condor only cheaters are banned.

[undone mural]

Hey my friends pubg account is not opening is his device but it is opening from other devices can anyone help me how to fix this????

[warped lantern]

@storm willow bro i have done yesterday night alredy 12 hours complete

[cosmic kestrel]

i have a video i want to show pubg please help

[polar marsh]

@alpine condor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warped lantern]

Will i get my uc or not bro

[onyx cairn]

You will get it.

[cosmic kestrel]

i have a video i want to show pubg please help

[night cloak]

@cosmic kestrel Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in-game.

[undone mural]

Can anyone help me please respond...

[night cloak]

@undone mural can you please provide a video of the issue.

[tall pecan]

I just sold my car online.... I am now going to ignore the buyer for at least 24 hours because its what you do?

Tencent smelly animals

[storm willow]

Feel free to post feedbacks in #old @tall pecan

[undone mural]

@night cloak no what I am trying to say is that his pubg account connected via Facebook is not opening in his device but working in other devices and its automatically closing in his device.....

[night cloak]

@sterile pumice ??

[undone mural]

@night cloak ???

[polar marsh]

@sterile pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@undone mural reinstall the Facebook in that device and check again.

[sacred turtle]

Cant see bonus shop help please

[storm flume]

You can contact the customer service via the game settings, @sacred turtle. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@little root bro give me emulator role

[violet spruce]

haha

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

We are unable to provide assistance if you do not ask a question or state a problem, @violet spruce. Remember to read through #faq before asking questions in the support channels.

[undone mural]

@night cloak ok i will try

[zinc mulch]

When i win a classic match it is not showing in clan activity, and other clan members win showed up.
How to fix this , please help

Need help

[storm flume]

Hello, @celest portal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[granite timber]

Does it legal to use vpn

[sand path]

When i win a classic match it is not showing in clan activity, and other clan members win showed up.
How to fix this , please help
@zinc mulch
Your own win is not visible to you.

[stray field]

Bonus chalenge not receive uc

[storm flume]

You can contact the customer service via the game settings, @stray field. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@granite timber not recommended

[spring zephyr]

@granite timber Usage of VPN is not recommended.

[granite timber]

If it's must

[night cloak]

@granite timber Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[stray field]

@storm flume bonus chalenge uc redeem but not coming mail box

[zinc mulch]

@zinc mulch
Your own win is not visible to you.
@sand path
But is doesn't show to my clan friends either

[crisp garden]

@stray field follow the bot instructions

[storm flume]

You can contact the customer service via the game settings, @stray field. Refer to subpoint 5.3 in #faq for further instructions.

[stray field]

@crisp garden who boy

[granite timber]

@night cloak i want to play krjp server and my ping without vpn is 968ms and with vpn is 150ms

[night cloak]

@stray field contact in game CS

Use it at your own risk. You have your own server for a reason.

[storm flume]

Hello, @celest portal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@granite timber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inland plaza]

I completed my reviews still not updating

[vivid stratus]

Sir please fix the bonus challenge not refreshing after one weak. Fix it please and give response as soon as possible!

[hot crest]

Bonus challenge redeem shop problem

Any updates on that

[ocean wind]

Hi where i can get pubg mobile beta version link

[wraith brook]

@hot crest @vivid stratus Team is working on it . Ask more about that in Indian server

[hot crest]

@wraith brook asked on the server but no replies

[wraith brook]

@ocean wind Scroll up in #news

[ocean wind]

@wraith brook ok i got it

[wraith brook]

@hot crest Wait patiently there is nothing we can do right now

[ocean wind]

Thanks

[hot crest]

@wraith brook 😘

[merry escarp]

Are there supervisors here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @merry escarp. Remember to read through #faq before asking questions in the support channels.

[merry escarp]

.. My account was stolen, and the game was stolen, and I can do everything that makes it, and until when was the last time I charged up, how much and so much ...

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @merry escarp. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[digital bolt]

Season 15 trailer

[spring zephyr]

@digital bolt It's not released yet, keep an eye on #news. 👀

[digital bolt]

Bouns challenge closed why

[storm flume]

You can contact the customer service via the game settings, @digital bolt. Refer to subpoint 5.3 in #faq for further instructions.

[digital bolt]

Who are you @storm flume

Season 15 leaks came or not

[night cloak]

@digital bolt It's not released yet, keep an eye on #news. 👀
@spring zephyr

Aka no there isn’t a trailer.

[digital bolt]

But Youtubers showing season 15 leaks

Real or fake

[night cloak]

“Leaks” nothing offical yet.

[merry ledge]

Hey

Someone Hacker hacked my account and has login from fb

I have playgames login

[night cloak]

@merry ledge contact in game CS

[merry ledge]

I have contact

But no reply

[night cloak]

@merry ledge You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

[merry ledge]

Ok

[urban snow]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @urban snow. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@urban snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@frozen storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[civic zinc]

my account has been lost plzz help

[idle crescent]

I redeemed the uc for
my uc. Help with this

[night cloak]

@civic zinc can you still access your account ?

[civic zinc]

no

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @civic zinc. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

You can contact the customer service via the game settings, @idle crescent. Refer to subpoint 5.3 in #faq for further instructions.

[civic zinc]

my id cant acess pkzz help me

[idle crescent]

Any mod?

[brave chasm]

My id is bab by using gfx tool anyone can help me pls 😭😭😭

[storm flume]

Use of unauthorized third-party software or methods, @brave chasm, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[idle crescent]

This issue is happening with many people. When will pubg solve this

[civic zinc]

i have tell to customers services

but also not repond

[thorn terrace]

Why I Didn't get dead eye title? I am in platinum 3... In solo... I killed 3 bot from 50 away with kar98 and headshot.. Why I Didn't get?

[civic zinc]

helo plz help

[night cloak]

We cannot help any further please wait patiently for customer services reply @civic zinc

[spring zephyr]

@civic zinc Check out #faq 2.8 before you decide to ask the same question again.

[night cloak]

@idle crescent please wait patiently to receive your UC.

[civic zinc]

i cant login my id from twitter

[spring zephyr]

@thorn terrace Did you missed any of your shots?

[uncut depot]

hello

[brave chasm]

@civic zinc whats problem?

[uncut depot]

bro can any one help me

[night cloak]

@uncut depot yea state u r issue

[civic zinc]

i cant acess my id

[thorn terrace]

@spring zephyr no bro 3 in a row....

[brave chasm]

@spring zephyr can you help me? 😭

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @civic zinc. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@uncut depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can contact the customer service via the game settings, @brave chasm. Refer to subpoint 5.3 in #faq for further instructions.

[meager thistle]

Why Sometime Moving Target Boards in Training ground doesnt Appear???
Fix this Bug

[night cloak]

@meager thistle provide in #old with a screenshot or a clip

[civic zinc]

plzz pubg uid that i cant access 5807486561 plz

[spring zephyr]

@civic zinc You will need to recover your social media account, that's the only way.

Refer to #faq 2.8

[brave chasm]

Customer service is a bot

That cant help to get my account back

[civic zinc]

i have login from twitter when i go from recovery they said password change when i chage they again sa change

plz say something

i am in tension

[cloud shore]

@polar marsh why you ban vpn users

[arctic pebble]

I want to share a video of 3 players teaming in indian bonus chalange...in solo game..

[spring zephyr]

@arctic pebble Report them in-game.

[arctic pebble]

Already did

[spring zephyr]

@cloud shore Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[arctic pebble]

I have proof of them cheating

Can i share

[night cloak]

@arctic pebble Hello,

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

white_small_square http://cheater-report.pubgm.cc

Additionally, @Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[cedar bobcat]

Dear pubg i reedem 300 uc form bonus challenge point but i didn't get uc please help me i lost my 3000 bonus challenge points .hope you will fix my issue soon.

[storm flume]

You can contact the customer service via the game settings, @cedar bobcat. Refer to subpoint 5.3 in #faq for further instructions.

[cloud shore]

@spring zephyr My friend I'd is ban he using VPN for playing in Indo lobby

[night cloak]

Whenever a player starts a game with a third-party application, it triggers the hack detection system and can bring about the ban. Hence the use of VPN is not recommended in any situation. .....

Maybe this might help i searched from google not official! @cloud shore

[silver moth]

If i play 10 time total how much uc need?

[spring zephyr]

@silver moth

@night cloak We don't do that here, against PUBGM's ToS.

[night cloak]

@spring zephyr how do l do

[cedar bobcat]

Dear pubg i reedem 300 uc form bonus challenge point but i didn't get uc please help me i lost my 3000 bonus challenge points .hope you will fix my issue soon.

[spring zephyr]

@night cloak I think you need to read the ToS that you agreed again. https://www.pubgmobile.com/terms.html

[storm flume]

You can contact the customer service via the game settings, @cedar bobcat. Refer to subpoint 5.3 in #faq for further instructions.

[cedar bobcat]

They are not responding me😭

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @cedar bobcat. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fast night]

my firing button got stuck

[night cloak]

@fast night can u explain briefly

[fast night]

it stop during firing

usually on m7

[ruby zinc]

@night cloak why is bonus challenge not refreshed? Should we buy uc only by giving real cash?

[night cloak]

@night cloak no asking for uc

[elfin canopy]

@night cloak No begging.

[fast night]

how can i verify my clan

[ruby zinc]

Reply tho!

[night cloak]

For God’s love, donate to uc

[fast night]

how can i manually report player

[night cloak]

@fast night did u try doing a routine repair ?

@fast night Hello,

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

white_small_square http://cheater-report.pubgm.cc

Additionally, @Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fast night]

@night cloak nope but i will do

[ruby zinc]

@night cloak @spring zephyr reply!

[storm flume]

You can contact the customer service via the game settings, @ruby zinc. Refer to subpoint 5.3 in #faq for further instructions.

[arctic pebble]

@night cloak thanks

[ruby zinc]

I've reported to🤦🏻‍♂️

[merry escarp]

Help me

[solemn relic]

Every game

[cloud shore]

@night cloak why pubg you ban only narmal parson you don't ban streamers and popular person

[warped lantern]

😭

[merry escarp]

My account was stolen on pubg 😢

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @solemn relic. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

We are unable to provide assistance if you do not ask a question or state a problem, @warped lantern. Remember to read through #faq before asking questions in the support channels.

[arctic pebble]

In Indian bonus chalange solo game

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @merry escarp. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Hello, @arctic pebble!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[glacial holly]

My Bonus Challenge Shop Is not getting refreshed for the past 6 weeks whats should I do? <@&481161015728406538>

[solemn relic]

If i made all@the steps in the faq , so the problem is from you or me?

[night cloak]

@glacial holly dont tag moderator unless it's very important

[glacial holly]

Ok @night cloak

[ruby zinc]

@glacial holly they are not gonna answer

[night cloak]

Contact the Indian Server, @glacial holly link in #735483472432594994.

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @solemn relic. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[torn kestrel]

Still wanna say that MVP system is not broken?

[night cloak]

Next time will be a mute for using the Moderator mention for non emergencies, @glacial holly.

[solemn relic]

I read the faq , follwed the steps and is still there

[night cloak]

@torn kestrel provide that in #old

@solemn relic dont use wifi after the ban period use mobile data

[solemn relic]

@night cloak it happened in both mobile data and wifi

[cloud shore]

@polar marsh Please unban my friend account he only using VPN

[crude escarp]

Hi. Why doesn't my mic go on the bluetooth earphone?

[night cloak]

Hello! I have a prime plus with 300uc and 5uc per day and i need to buy prime with 600uc, do i still collect the other prime in same time ?@spring zephyr

[robust nacelle]

How to report a youtube hacking stream

[night cloak]

Report them to this link
http://bit.ly/37Lgfbm
@robust nacelle

[alpine solstice]

Please help me someone hacked my id and when I try to login it says login from newer version of game...And my id is online

[night cloak]

@alpine solstice contact in game CS

@drifting jay #news pinned messeges

[alpine solstice]

@night cloak contacted I can't get any help

Help me I used so much money

I have many proof

Please help me

[storm flume]

You can contact the customer service via the game settings, @alpine solstice. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@drifting jay link is pinned on #news.

[alpine solstice]

@night cloak help me please I beg

Please

[night cloak]

@polar marsh Hello! I have a prime plus with 300uc and 5uc per day and i need to buy prime with 600uc, do i still collect the other prime in same time ?

Contact in-game customer service for Account related issues.

@night cloak Hello! I have a prime plus with 300uc and 5uc per day and i need to buy prime with 600uc, do i still collect the other prime in same time ?

Jeez don't spam.

[alpine solstice]

@night cloak I have but not get any help pls

[night cloak]

Nothing can be done in Discord server, contact them again.

[alpine solstice]

Please help

[torn kestrel]

@night cloak Hello! I have a prime plus with 300uc and 5uc per day and i need to buy prime with 600uc, do i still collect the other prime in same time ?
@night cloak Yes.....you can collect 25 UC daily

[alpine solstice]

@torn kestrel are u really frm tsment

[night cloak]

@torn kestrel thank you bro

[storm flume]

You can contact the customer service via the game settings, @alpine solstice. Refer to subpoint 5.3 in #faq for further instructions.

[spiral bridge]

link of pubg mobile mena

[alpine solstice]

If your team can't help then delete customer service

[torn kestrel]

link of pubg mobile mena
@spiral bridge You can get that in #735483472432594994

[crude escarp]

No mic, bluetooth headset why? Game reinstall but does not solve. @night cloak

[night cloak]

@spiral bridge check #735483472432594994

[scenic drum]

helli

hello

[atomic cape]

@lime juniper I not receiving uc after redeeming from india bonus challenge! when we try to redeem it says server is busy and battle coins get deducted without getting us the reward! i lost 3k battle coins!
id:- 575840632

[night cloak]

@scenic drum yes state u r issue

[storm flume]

You can contact the customer service via the game settings, @atomic cape. Refer to subpoint 5.3 in #faq for further instructions.

[scenic drum]

a guy got 10 yr ban he is youtuber and he said he know a pubg official and he will unban him and now he is unbanned @night cloak

[alpine solstice]

@night cloak can I directly contact pubgm pls tell

[night cloak]

Try the wired headset and check if the issue is there, @crude escarp.

[scenic drum]

a guy got 10 yr ban he is youtuber and he said he know a pubg official and he will unban him and now he is unbanned

@night cloak

[night cloak]

@alpine solstice you can contact them via the login page too ( help )

[scenic drum]

[crude escarp]

@night cloak wired headset good.

[night cloak]

@alpine solstice #faq 5.3

Yes it is good, @crude escarp.

[scenic drum]

can anyone answer me?

[night cloak]

@scenic drum the team will look on that.

[scenic drum]

the team has unbanned it now what will u look into it?\

[neat bronze]

Will I get my battle coins refunded

[crude escarp]

@night cloak thanks

[scenic drum]

this is so wrong

u guys promoting hacker

[storm flume]

You can contact the customer service via the game settings, @neat bronze. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@scenic drum use #pubg-mobile

[gritty glade]

Hey Rock plz help me.

Why my friend request automatically reduced from 21 to only 5?

It happened many times.
I have pending 52 request after 10 days or something it's only 10 or 15 pending friend request shows?

[night cloak]

It will reset after a week.

[gritty glade]

It will reset after a week.
@night cloak
Are you sure?

[night cloak]

yeah.

[gritty glade]

That means older Request Automatically removed after every week?

[night cloak]

Yep.

[oak path]

Whats should I do? This scammer had linked his twitter to my account and is now logging in again and again

[storm flume]

You can contact the customer service via the game settings, @oak path. Refer to subpoint 5.3 in #faq for further instructions.

[oak path]

Trying to block my account

I have contacted since 2 weeks now.
No effective response yet

[night cloak]

Follow this in game customer service: https://cdn.discordapp.com/attachments/481200416349224980/750236117378531348/1595256509792.webp

[atomic cape]

@lime juniper please 🙏 help i not receiving uc after redeeming from india bonus challenge! when we try to redeem it says server is busy and battle coins get deducted without getting us the reward! i lost 3k battle coins!
id:- 575840632
if u are also tell to contact customer support from ingame then please tell me what to select for the report!

[night cloak]

Contact the in game customer service if you haven't got that after 24 hour, @atomic cape.

What will happen if I disable this?

[alpine solstice]

Nothing

[night cloak]

You won’t hear a annoying voice when you load into spawn island ?

[alpine solstice]

It deletes the line welcome to pubgmobile

[night cloak]

...k

[alpine solstice]

Hey someone else has my account access when I login it says account login with a newer version of game

Pls tell how I contact in game

[night cloak]

@alpine solstice press help in login page or follow #faq 5.3

[alpine solstice]

Tell the way how I talk to them

[inland plaza]

I HIT START REVIEW 6 HOURS AGO still no message arrived

[alpine solstice]

@night cloak which payment receipt I have to give

I buy frm midasbuy

[night cloak]

@alpine solstice wait for a moderator to reply..I dont know 🙂

[alpine solstice]

Mods

[polar marsh]

@toxic pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@inland plaza

[chrome lichen]

I want pubg beta zombie mode

[vagrant forum]

https://web.gpubgm.com/m/download_android.html

[chrome lichen]

In it will there zombie mode ?@vagrant forum

[vagrant forum]

Infection mode is currently available in beta.

[chrome lichen]

Ooh ok

[alpine solstice]

When I login it is saying account login from newer version of game

Help me

[night cloak]

Haven't I answered you for that.

[vagrant forum]

which payment receipt I have to give
@alpine solstice, you need the receipt of the oldest purchase made on the account.

[mint cedar]

Hello pubg m

[vagrant forum]

You must have received a receipt for the online transaction.

[polar marsh]

@mint cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[alpine solstice]

Solve

[night cloak]

@alpine solstice u have been answerd plz avoid asking same question over a d over again

[alpine solstice]

That didn't helped

Ok

I'll make new id

[viral sentinel]

Hello pubg m my id is 5364766056 yesterday I redeemed 300 uc pack from bonus challenge and there was some error that time and after that bonus points also got deducted n I didn't received any uc plz help

[storm flume]

You can contact the customer service via the game settings, @viral sentinel. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

584437361 i didn't got my 500uc redeemed from bonus challenge

help

@night cloak contact in game CS if u havent received it after 24h

[autumn roost]

I didn't get 500 UC redeemed from bonus challenge

[river gyro]

how to participate in bonus challenge?

it is on “coming soon” for me

[cobalt current]

how to shoot in pubg mobile

[river gyro]

but i got like 6 vouchers

[night cloak]

@cobalt current ask in #pubg-mobile

@river gyro maybe not available in your region for now

[woven cave]

Someone can help me please

[night cloak]

@autumn roost contact in game CS if u haven't received it after 24h.

[cobalt current]

@cobalt current ask in #pubg-mobile
@night cloak i need support

[river gyro]

i am from ukraine, is it available in ukraine?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @woven cave. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@cobalt current this aint a place for trolling, and that doesnt seems like you need support.

[river gyro]

@night cloak

[polar marsh]

@woven cave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn roost]

@night cloak Already mail and send messages to the contact in game name cs but no reply

[night cloak]

Check the in game flag n region, @river gyro. Contact in game customer service for further.

[cobalt current]

@cobalt current this aint a place for trolling, and that doesnt seems like you need support.
@night cloak . i really need support. i will report to admin abt you

[night cloak]

ok

@autumn roost wait for 24 hours.

[autumn roost]

@night cloak ok

[night cloak]

I redeem UC from bonus challenge but didn't get

contact in game CS if u havent received it after 24h, @night cloak.

I takes a lot of time to make 1000 coins

contact in game CS if u havent received it after 24h, @night cloak.
@night cloak it has been 24 minutess

Let's wait for 24 hours

I said 24 hours

[brave wolf]

@night cloak be patience they return soon Ur work

[sturdy orchid]

Can i know which gameloop is best now and why is the gameloop4.4 having ping issues?

[storm flume]

You can now access #emulator-chat and #emulator-support, @sturdy orchid. Revert this at any time by sending .emulator in #481204134859505684.

[gentle sparrow]

is it safe to use chinese Tencent Emulator for PUBG Mobile?

[night cloak]

Only GameLoop is recommended

Today again hacker in bonus challenge

I have video this time

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sturdy orchid]

where to download only gameloop and what is the latest official version??

[gentle sparrow]

is gameloop. fun is your(PUBGM) official site..?

[storm flume]

Please refer to subpoint #3.17 in #faq for further information, @sturdy orchid. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@gentle sparrow yes.

[gentle sparrow]

@night cloak Thank you so much bro ❤️

[oak path]

Any idea where to contact pubg regarding legal actions ?

[night cloak]

@oak path ??

[polar marsh]

@oak path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawdry sand]

Hlo sir

[night cloak]

@night cloak how can I get refund on the bonus ticket

Hacker killed me I should get refund

[tawdry sand]

How we know the game timing of pmlc tournament

[night cloak]

I dont think there's a refund for that, @night cloak.

It's 2 time in a row

Report the users in game.

30uc wasted each time

I have video

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

I recorded this te

Uploading

How to get rare @night cloak

[storm flume]

Your level is defined by your Discord server activity, @night cloak. Sending messages in the server (except in #481204134859505684, #481426158601371654 and #558482073355157520) will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to stream video.
:white_small_square: 20 | <@&440672686729854987>: Ability to change nickname.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to use external emojis.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

[brave wolf]

How Cheaters bypassing data file verfication?

[stable bough]

no 2 on asia leaderboard is a hacker

[covert herald]

Why bonus challenge reddmtion page is showing event is over ?

[night cloak]

emm what??

[storm flume]

Hello, @stable bough!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@sonic locust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@covert herald try after a few hours.

[brave wolf]

@night cloak

[night cloak]

??

[brave wolf]

How Cheaters bypassing data file verfication?
@brave wolf

[celest shadow]

Cannot quite understand your question there.

Could you elaborate?

[brave wolf]

Cheaters modifying the data and obb of game how they bypassing checking file anti cheat system

[celest shadow]

Players who modifies and tampers with the game data or files will be suspended if an abnormality is detected. The anti-cheat is constantly being improved, stay tuned for the next update!

[night cloak]

I bay it last time prime+ and give me cart with 600 uc and i was not taking 20 uc every day

[brave wolf]

@celest shadow Thank you but I don't got expect ed answer.

[night cloak]

Account hacked

[zinc vector]

I meet a hacker in conqueror lobby... Why PUBGM not ban this hackers <@&639889499718942720> <@&481161015728406538>

[storm flume]

Hello, @zinc vector!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

If i do subscription can i take 20uc per day or is gonna geve my the same card like before

please do not use the moderator mention or community team role mention for these, next time will be a mute for non emergencies, @zinc vector.

[frozen schooner]

@night cloak yes

[zinc vector]

Hacker ID 5214716970 .. He destroyed the whole lobby..

[night cloak]

@night cloak sorry i dont know where to ask, show my please

[fallow onyx]

Someone hacked my account and now he has putted his email what should I do to remove it

[night cloak]

@night cloak You'll get those rewards which is mentioned in there if you purchase the Prime Plus.

Where do i report hacked account?

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@zinc vector refer the bot message which mentioned you.

[storm flume]

You can contact the customer service via the game settings, @fallow onyx. Refer to subpoint 5.3 in #faq for further instructions.

[fallow onyx]

They are not replying

[night cloak]

@night cloak ok thanks, i steel can colect the ather prime plus, i can colect bouth ?

[fallow onyx]

They just don't talk about email

[night cloak]

@frozen schooner thank you 🤜🏻🤛🏻

yes you can, @night cloak.

@night cloak thank you, bye

only in game customer service could you help you with the account related issues, @fallow onyx.

[drifting gate]

is there anyone else who redeemed uc but didnt get it and ur battle coins got deducted? are the pubg team going to fix it and give players their bc or uc ?

[zinc vector]

@night cloak already reported lots of hackers but they did not got ban.

[night cloak]

contact in game CS if u haven't received it after 24h, @drifting gate.

they'll get ban, @zinc vector all reports are manually verified so it takes some time.

[drifting gate]

@night cloak i know about the customer service but which option should i select? i mean there is no chat option!

[shut mulch]

I want to report a cheater

[storm flume]

Hello, @shut mulch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[drifting gate]

about the bonus challenge rewards

[fallow onyx]

@night cloak no one replys for email

[drifting gate]

i lost 8k points feels bad man😭

[digital plank]

@night cloak how used Chinese version of emulator are getting suspended ??

[night cloak]

At the top right corner you'll find an option to message them, @drifting gate Contact them after 24 hours, you'll get those points.

@fallow onyx wait patiently for their reply.

[merry kiln]

Someone sent me 50000 uc can I use it?

[drifting gate]

@night cloak i hope so bro, thanks for the reply btw 😊🤙

[rustic dirge]

Some one is crashing pubg north America server i have video proof and his id, how i can report him

[night cloak]

@digital plank The Chinese emulator is not for playing PUBG MOBILE.

@merry kiln ask them where did he purchase those UC.

[merry kiln]

I don't know

I logged in today and saw 50000 uc

[polar marsh]

@digital plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brave wolf]

@merry kiln

[celest shadow]

If the UC was bought illegally through carding or through an illegal website, it will be deducted automatically, @merry kiln. If it did not, consider yourself lucky and go spend it!

[merry kiln]

@celest shadow oh I will wait until tomorrow and use it🥳

[rustic dirge]

where i can report him. Some one is crashing pubg north America server i have video proof and his id

[polar marsh]

@digital plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fickle herald]

@celest shadow

[rustic dirge]

where i can report him. Some one is crashing pubg north America server i have video proof and his id

[fickle herald]

pls join general 2

[merry kiln]

What is carding?

[celest shadow]

Is there an issue, @fickle herald?

[fallow onyx]

My pubg account dislink email

[fickle herald]

yes sir

[celest shadow]

@merry kiln, Google it.

[storm flume]

As a general rule, @fickle herald, we do not actively moderate the voice channels. Please use the built-in mute functionality for users that are disturbing. However, if you believe that someone is partaking to severe actions that violate the voice channel #735483472432594994, do not hesitate to use #discord or send a private message to any available moderator or administrator, preferably with evidence. Appropriate moderating measures will be applied upon the staff's discretion.

[merry kiln]

Ok sir

[fallow onyx]

@celest shadow sir pls help me dislink my account to email

[brave wolf]

@celest shadow I have a doubt a person entered character I'd in mistaken Midasbuy's also payment successful.uc gained player not spended.pubg will refund?

[rustic dirge]

@vital sluice where i can report him. Some one is crashing pubg north America server i have video proof and his id

[celest shadow]

Your email cannot be unlinked at the moment, @fallow onyx.

[storm flume]

You can contact the customer service via the game settings, @fallow onyx. Refer to subpoint 5.3 in #faq for further instructions.

[celest shadow]

@brave wolf, you will need to contact the in-game customer service for further assistance as well as Midasbuy support.

[fallow onyx]

@celest shadow why sir

[fickle herald]

@celest shadow sir we need help pls join general 2

[shut mulch]

I want a moderator, I have a clip for Hack Speed, a fairy style player

[storm flume]

Hello, @shut mulch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@fickle herald whats the issue in there??

[polar marsh]

@fickle herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can now access #emulator-chat and #emulator-support, @fickle herald. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@fickle herald ask in #emulator-chat

[thorny berry]

Hello we have a problem we are in final pmco iraq and my team name is MASTER 1 GAMMING and admins DISQUALIFIED my team and admina dont have any document he is saying MASTER 1 GAMMING cheater but we are not cheater and admins don’t show us document we are cheater THANK U PLEASE HELP US ❤️

We are not cheater PLEASE HELP US PLEASE

@celest shadow

[eternal cobalt]

Um I don’t why but whenever I go to a drop I can’t see it but my friend can and when I get too close to it, it then appears

[rustic dirge]

@celest shadow where i can report him. Some one is crashing pubg north America server i have video proof and his id

[storm flume]

Hello, @rustic dirge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Hello we have a problem we are in final pmco iraq and my team name is MASTER 1 GAMMING and admins DISQUALIFIED my team and admina dont have any document he is saying MASTER 1 GAMMING cheater but we are not cheater and admins don’t show us document we are cheater THANK U PLEASE HELP US ❤️
@thorny berry @onyx cairn ^^

[onyx cairn]

All suspensions are justified. @thorny berry

[thorny berry]

Please help us we are not cheater i swear

[eternal cobalt]

Hello

Um I don’t why but whenever I go to a drop I can’t see it but my friend can and when I get too close to it, it then appears

[storm flume]

Hello, @eternal cobalt!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[tiny stratus]

Can i het any help regarding pubg mobile lite championship.
Or is there any diff. Server for that

[eternal cobalt]

Yeah sure thanks

[cinder walrus]

India Bonus Challenge My battle coins Redeemed but I can't Get uc pack in mail

[reef fulcrum]

[autumn karma]

how do i return back my detected 5000 battle coins or return back my converted 500UC?

I lost my 5000 battle coins from redeemtion store when trying to redeem UC packs.

[night cloak]

@tiny stratus Contact the facebook page for that.

[tiny stratus]

@night cloak oK

[night cloak]

@silent marlin Report it to that platform.

[zinc vector]

I will not play pubg ....😩 😭 😢 again meet a hacker in conqueror lobby 😥

[night cloak]

contact in game CS if u havent received it after 24h ,@cinder walrus @autumn karma .

[spice fog]

@cinder walrus Wait cant lading

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @reef fulcrum. Remember to read through #faq before asking questions in the support channels.

[patent nymph]

@night cloak emulator 7.1 is safe to play pubg

[night cloak]

you have been answered, @silent marlin.

Yes if you got from gameloop.fun , @patent nymph.

[storm flume]

You can now access #emulator-chat and #emulator-support, @patent nymph. Revert this at any time by sending .emulator in #481204134859505684.

[polar marsh]

@harsh sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spice fog]

@cinder walrus contact in game service

[drifting gate]

@night cloak pin this message so that everyone who has the issue with battle coins redemption can see and stay calm about the issue

Hello Soldier,

Thank you for reaching out to us!

We understand your concern regarding Battle Coins redeem. We will help you with the information.

We would like to inform you that for the players we have redeemed the battle coins and did not receive the UC pack, we are currently investigating on the issue, upon verification we will reimburse the loss.

Meanwhile, we request you to please be patient and stay tuned as the verification may take some time. We appreciate your kind understanding in this matter.

Or if the Bonus Challenge or Rewards not available for you, we request you to please be patient and stay tuned, the section will get refreshed very soon.

We thank you once again for your patience and cooperation.

If you have any queries or concerns, please do not hesitate to contact us, we are just an email away from you.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Romeo J.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[autumn karma]

Dear @night cloak , i sent several mails to officals and internal Customer support team. But no response. also very worst auto reply mail only am getting from them often (not relevant to my problem)

[sage mica]

@sage mica mvp depends on kills + survival + support + heals
ik but did u atleast compare stats.
also my survival is low cuz i was taking fight its war mode
he was snaking in

[eternal cobalt]

Is it possible to recover an account that I lost in season 5 I tried contacting the customer service in game they said we can’t recover an account which is already logged in with the social media now

[night cloak]

@drifting gate One could get that from in game CS.

[drifting gate]

yes i got this reply from customer service and i am glad they are looking forward to fix the issue

[reef fulcrum]

Can you please tell me why is this #cheater-reports not open yet why the long delay !? all reports have been processed and prosecuted why the long wait? I'm sorry I have been asking many times but I have been waiting for also very long....

[polar marsh]

@spice fog:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

What was your issue, @autumn karma ??

[eternal cobalt]

Is it possible to recover an account that I lost in season 5 I tried contacting the customer service in game they said we can’t recover an account which is already logged in with the social media now

[night cloak]

If they cannot help then no one can.

[eternal cobalt]

[night cloak]

@reef fulcrum read the last message in that channel.

• this: the channel will be reopened when the latest reports have been processed.

[reef fulcrum]

@night cloak yes all the reports have been processed

[night cloak]

It will be opening sooner or later, have some patience.

[reef fulcrum]

@night cloak I was told that it will open on Monday .....Monday has passed anyway I guess I'm just going to have to wait is there any ETA

[autumn karma]

@night cloak , i tried redeem my battle coins to UC packs from redeemption store, but after detection my 5000 battle coins , they not returned back as UC. So i tried sending several mails, also i messaged to CS . but no proper response

[night cloak]

There's no ETA for that, totally depends on the availability of the community team.

@autumn karma you'll get those later, have some patience and for further contact in game customer service.

@forest violet ^^

[reef fulcrum]

@night cloak are you able to find any information from Error 403 concerning this? Because I do not want to miss the opportunity

Please 🥺

[autumn karma]

@night cloak i am ready to wait. but no proper response from customer support (including game customer service i tried). it is irritating. The very big google or youtube server also giving proper response. but pubg mobile team very very worst

[night cloak]

@autumn karma https://discordapp.com/channels/393088095840370689/481200416349224980/750300362543464528

Unfortunately she cannot provide the info, @reef fulcrum.

[reef fulcrum]

🤦‍♀️ okay thanks

[celest shadow]

@night cloak, there are Indian servers in the game.

[torn kestrel]

If we knock an enemy with a throwable and finish the same enemy with an AR, will it be counted as an AR kill?

[autumn karma]

@night cloak i didn't get such a formal mail or mesaages also. Should i send them in some other manner or some other format. or shall i wait

[night cloak]

Just wait.

If we knock an enemy with a throwable and finish the same enemy with an AR, will it be counted as an AR kill?
@torn kestrel As far as I know it was changed a while ago and now the weapon you KNOCKED the enemy with will be counted as the killing weapon.

[autumn karma]

okay

[night cloak]

@night cloak hey fix this bug please
I am in gold and i am play with crown players why?
@night cloak That's how ELO-System works. You play against stronger players to gain more points. With time, there will be less and less "better" players, that's why the points gathering's speed decreases.

[reef fulcrum]

I play on two different devices with one account if the account gets banned will both devices also get the ban?@night cloak

[night cloak]

Did you violate the game ToS ??

[reef fulcrum]

Lol no I'm just curious

[night cloak]

@reef fulcrum Yes.

[reef fulcrum]

okay 👌 thanks

[cerulean marsh]

Hey ! I’m not able to download resource files can need help

[hardy temple]

When bonus challange will return my region India!

[night cloak]

@cerulean marsh Uninstall the game and install from the Play Store.

Report that in #old, @night cloak.

[cerulean marsh]

Ipados

[night cloak]

@cerulean marsh AppStore it is, then.

[hardy temple]

When bonus challange will return in India any guesses ?@night cloak

[night cloak]

@hardy temple No idea.

[hardy temple]

Ok

[cerulean marsh]

@night cloak I’ve even tried formatting my whole device

I’m still not able to do it

Nothing seems to help

[night cloak]

@cerulean marsh What’s your current iOS version?

[reef fulcrum]

My game lags as soon as I deploy smoke and I'm inside or around anyway I can fix this problem? iPad pro

[cerulean marsh]

13.6.1

[night cloak]

Do you have enough free space?

[cerulean marsh]

Yes

[hardy temple]

Do you know sir when the bonus challenge will return in India? @night cloak

[night cloak]

@cerulean marsh Try getting the beta 14.0.

[torn drum]

heloo

[night cloak]

@hardy temple There is no date. Keep an eye on the game.

[cerulean marsh]

Seriously? That’s your suggestion

[hardy temple]

@night cloakok it shows for me that the event has ended I was in tension about my bonus challenge coins

[night cloak]

Yes. Since you have tried wiping everything.

@hardy temple The event usually comes back within 2-3 weeks. Past experience.

[hardy temple]

Ok thanks@night cloak

[night cloak]

@drifting jay Please report in #old for beta.

Pls help

@night cloak For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[cerulean marsh]

@night cloak can you please elaborate how beta is gonna help me fixing this

?

[pulsar oyster]

Hello mods pubg mobile not giving reply what I do now?

[night cloak]

@cerulean marsh It is an option to try. If you have some settings that causing the issue/ ever tried to jailbreak, beta should fix such issues.

[reef fulcrum]

@night cloak so I guess there's no fix on my issue?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @pulsar oyster. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cerulean marsh]

No never tried jailbreak

[night cloak]

@pulsar oyster Please wait and have patience.

@cerulean marsh Then the other one, maybe.

My game lags as soon as I deploy smoke and I'm inside or around anyway I can fix this problem? iPad pro
@reef fulcrum It is pretty same on Android devices and older iOS devices. Not a bug, just render issues due to slower processor.

My previous iPad Pro used to lag in smoke too. New one doesn’t.

[reef fulcrum]

@night cloak what's your new one

[night cloak]

This year’s iPad Pro.

[frigid crypt]

Hey guys

[night cloak]

@frigid crypt Aloha! How can I help you?

[torn drum]

heloo

[reef fulcrum]

@night cloak okay thanks 😌

[night cloak]

Hey, zizo! Need any help?

[frigid crypt]

I just opened the game and got 200 RP points without completing 10 missions of the new week missions

[reef fulcrum]

@night cloak do you play with earbuds or headphones

[frigid crypt]

Wth

☹️

[polar marsh]

@torn drum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef fulcrum]

Because there is a delay with earbuds which I do not enjoy

[night cloak]

@night cloak Team killing is unfortunate. Make sure to report them and they will lose their merit. If you are playing with random players, make sure to keep the distance.

@reef fulcrum There will always be delay with Bluetooth earbuds with no USB dongle. Wired headphones are recommended for mobile gaming.

[reef fulcrum]

@night cloak okay 👌💓

[frigid crypt]

Am i a joke to you

[night cloak]

@night cloak Again, make sure to keep the distance with random players.

@frigid crypt You are not. Let me know the issue you are facing.

[frigid crypt]

I told u

Scroll up

[brittle onyx]

@night cloak I have video proof of another hacker can you guarantee that will get banned ? And how will I know if he is going to actually get banned in the video he killed 2 squads 300 meters away with an M7 and a red dot sight

I always report them and they never get banned they stay active

[night cloak]

I just opened the game and got 200 RP points without completing 10 missions of the new week missions
@frigid crypt Maybe you have purchased the RP boost thingy. And, it is the 8th week - which gives the weekly crate for free.

[brittle onyx]

In the video you can also see his 8 k/d and stats

[frigid crypt]

What about the missions

?

There is no new missions idk

[night cloak]

@brittle onyx Feel free to share it in http://cheater-report.pubgm.cc.

[brittle onyx]

@night cloak they will actually get banned this time ?

[bronze tide]

I have a question I was invited for the National league PUBG mobile and I can’t find it not more

[night cloak]

@frigid crypt There’s no missions after week 8.

[frigid crypt]

☹️

[night cloak]

@brittle onyx If they were cheating, yeah.

[frigid crypt]

Ooo ok

[night cloak]

@bronze tide Where did you get the invite?

[brittle onyx]

I just told you he was wiping sqauds 300 meters away with full auto M7 and red dot sight that seems legit right ?

[frigid crypt]

@night cloak thank u... And sorry this is my first time that I use that boost thingy

[brittle onyx]

@night cloak I think that's pure skill

[bronze tide]

@night cloak on the game

[night cloak]

@brittle onyx Sounds not legit, but again, if they were really cheating, they will be banned.

[brittle onyx]

@night cloak I really hope so because I always report them and when I check they stay active

[night cloak]

@frigid crypt No worries!

[bronze tide]

I was about to fill the information and click all to copy my id

[night cloak]

@bronze tide What is your country?

[bronze tide]

England

[frigid crypt]

@night cloak 😘

[night cloak]

@bronze tide You can register here too https://battlefy.com/tencent-games.

[wind timber]

my account has been lost

[night cloak]

@wind timber For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[bronze tide]

It say page not found

[wind timber]

no my account has been hacked

another player is playing

[wicked patio]

@rugged umbra bro need your help

[night cloak]

@wind timber Yes, please read my previous message.

[rugged umbra]

And y?

[wet idol]

my account is hacked by some one and i have m416 level 5 & i need to bring it back & i cant get id in game but i have twitter that i login with it can you help me to get it back im sorry twitter acount is:[e-mail]

[rugged umbra]

@wicked patio

[storm flume]

You can contact the customer service via the game settings, @wet idol. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@wet idol For account hacked related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[wicked patio]

@rugged umbra playing hack on live stream.

[bronze tide]

@night cloak

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @wicked patio:

:white_small_square: http://bit.ly/37Lgfbm

[bronze tide]

@night cloak help

[rugged umbra]

And what i can do for that

[night cloak]

@bronze tide Yes?

[bronze tide]

U page say not found

[night cloak]

@bronze tide Just noticed. Please restart the game, it should show the banner right away.

[wicked patio]

He use facebook not youtube

[night cloak]

@wicked patio Please report it to Facebook.

[wicked patio]

Do, But not get any result.

[night cloak]

The Facebook team will review it and punish them accordingly.

[wicked patio]

@night cloak mam he is a shartphoter hak resaler in bangladesh

[night cloak]

Please read my previous message.

[wicked patio]

@night cloak many people report. But not any good result

@night cloak can i share his facebook link on here. Live hack use match

[night cloak]

Make sure to select the correct categories while reporting. You can also report the channel to the customer service in-game.

No, we do not allow advertising.

[wicked patio]

Can i DM

[night cloak]

DM-ing me will not help the situation at all.

Make sure to report it to the correct team.

[wicked patio]

Ok. Not have permit to share id in #cheater-reports

[night cloak]

The cheater report channel will open soon. Meanwhile use http://cheater-report.pubgm.cc.

[wicked patio]

Ok.Then good bye. Not get any solution againest him,

[waxen yarrow]

s14 hacker in pubg using magic bullet

please ban hacker

[dusky notch]

<@&639889499718942720> hi i have a video for a vip hack i want u band him what should i do plz help

[storm flume]

Hello, @dusky notch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[spring zephyr]

@dusky notch Please don't mention community team for those, follow @storm flume's message.

[feral island]

(Solo Asia Tpp) NOICE From Last 6 Matches I'm Getting Hackers and Teamups Again and Again . Even after reporting them not a single action taken against them. 🙂

[night cloak]

More hackers indiana and arabs

[storm flume]

Hello, @waxen yarrow @feral island!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Read the previous message, do not spam.

[wind timber]

hello

how bi lollz got his account back

[gritty glade]

@spring zephyr @vagrant forum

Dear, i Have 1 Lac & 6000 India Bonus Points Means 10,600 UC.
And I have 25 UC in my account.
How can i Purchase Next Season RP, if the Bonus Not open till after the 8 September update? 😭😭

[sonic quail]

Does anyone know how to fix this problem? 😦

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @sonic quail. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@sonic quail Switching data usually fixes such issues.

[sonic quail]

Thanks @storm flume

[night cloak]

@gritty glade The bonus will open soon. You don’t have to purchase RP on a specific date. Each RP season waits 2 months.

[gritty glade]

@gritty glade The bonus will open soon. You don’t have to purchase RP on a specific date. Each RP season waits 2 months.
@night cloak

But, If Bonus Challenge Not Open In 1st Week Of New RP, SO i missed first week EZ License rewards ( 2 Mission card ticket).

[wide silo]

Yesterday my account also hacked
And I can't login my pubg mobile account
How can I return back my id
This is my details

I'd 5214304470
Name SPARTANMUJJU

[night cloak]

@wide silo contact in game CS

[wide silo]

Ok thank you

[night cloak]

@gritty glade Hope for it to open it on first week. Still 20 days to go.

[wind timber]

i gave all details to custamer service

[night cloak]

@wide silo For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[wind timber]

how much time they will take to reply

[night cloak]

i gave all details to custamer service
@wind timber Now is the time to wait. It can take a few hours to a few days.

[wind timber]

i gave beforre 7days ago but i didnt recive any email

[night cloak]

Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual. We’re sorry for the inconvenience.

You will not receive any email. Just open the conversation section to see if you have a reply, @wind timber.

[wind timber]

i have lost my id and that guy played and ban my acccount for 10years and its in bronze 5

i did so many times to custumer service

[night cloak]

@wind timber If it was banned, you will need to create a new account. There’s NO WAY to get a banned account back.

If they cant help you, no one can @wind timber.

[wind timber]

i didnt you hack only in my account

a guy hacked my account he ban my id

[bronze prawn]

Where is character voucher event

[night cloak]

It doesn’t matter who used hack. As long as hack was used on that account, it is gone.

Still, the account violated ToS and had to be banned

@bronze prawn Keep an eye on the event section.

[dry pawn]

Please add ramp in miramar map so we can complete achievement.

[night cloak]

@dry pawn Feel free to share your feedback in the #old channel. The devs will look into it.

[wind timber]

then its no use to contact customer service ?

[night cloak]

Yes.

[reef fulcrum]

Why don't I have HDR extreme on my iPad?

[mystic lava]

Hello i need help as i am raising a lawsuit i need to confirm that is no one is helping

[night cloak]

@reef fulcrum iPad does not support that at the moment.

[wind timber]

🙁 😥 i have played since season 3 in my account please tell any solution

[night cloak]

Hello i need help as i am raising a lawsuit i need to confirm that is no one is helping
@mystic lava state your issue

@mystic lava Lawsuit for?

🙁 😥 i have played since season 3 in my account please tell any solution
@wind timber there is no solution. Start over.

[bronze prawn]

I keep an eye on every event but not any event has come. And in other servers the character voucher event is comev

Pls reply this

[undone plinth]

Can someone provide me link to report fake websites selling UC.

[night cloak]

@bronze prawn Feel free to share your feedback in the #old channel. The devs will look into it.

@undone plinth [e-mail]

[wind timber]

this is my id how to cantact pubg main to share my problems

[night cloak]

I keep an eye on every event but not any event has come. And in other servers the character voucher event is comev

Pls reply this
@bronze prawn some regions dont get specific events, if you feel it's a bug report it on #old

[wind timber]

my pubg id :5205536963

[night cloak]

@wind timber Isn’t your account banned?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@mystic lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wind timber]

This is my id and i am from india not from saudi

[storm flume]

You can contact the customer service via the game settings, @wind timber. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@wind timber you are having a hard time understanding you cant get it back, right? No matter who used ch3ats on your account, the account itself violated ToS.

[polar marsh]

@wind timber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dim pagoda]

Pls check the #media

[night cloak]

@dim pagodaHello,

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

white_small_square http://cheater-report.pubgm.cc

Additionally, @Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rancid loom]

Where is supporters?

[night cloak]

@rancid loom state u r issue

[polar marsh]

@rancid loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why does this game drop frames
@drifting jay Try lowering your settings a bit. If u think it's a bug leave a feedback on #old but I suggest waiting for new era update on Sept 8th

[livid musk]

My account in Facebook has been hacked and the hacker link my account in PUBGM in twitter, i recovered my Facebook account but now i want unlink twitter because I can’t play if he sign in, please help.

[winter ferry]

5658209673 @polar marsh
Please help me to get back my account
I forgot all information and password linked to this account

[night cloak]

My account in Facebook has been hacked and the hacker link my account in PUBGM in twitter, i recovered my Facebook account but now i want unlink twitter because I can’t play if he sign in, please help.
@livid musk You can remove accounts that have been connected for more than 21 days. The unlinking process takes 7 days. If the account is yours, I suggest contacting the ingame CS.

5658209673 @polar marsh
Please help me to get back my account
I forgot all information and password linked to this account
@winter ferry Contact ingame customer service. You will need to prove it's actually your account.

[livid musk]

I can’t unlink because after i do unlink he sign in with twitter again

[winter ferry]

Sir I don't have access to that account after I lost my device @PUBG MOBILE

[night cloak]

I can’t unlink because after i do unlink he sign in with twitter again
@livid musk contact ingame cs

@onyx cairn Sir i want to confirm one thing that
Can a whole team of different region play in a different region
@wild condor you can switch servers most of the time, but I think u can not change your region.

[stable aurora]

hi, does using flydigi gamepads lead to bans ?

[tribal raptor]

How to unlink facebook someone Stolen my account

[night cloak]

Sir I don't have access to that account after I lost my device @PUBG MOBILE
@winter ferry contact ingame customer service. They will ask you to prove that the account is yours.

[winter ferry]

Sir I don't have access to that account after I lost my device #questions

Ok sir I will contact

[night cloak]

How to unlink facebook someone stoned my account
@tribal raptor contact ingame customer service

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hi, does using flydigi gamepads lead to bans ?
@stable aurora
It is not recommended

[tribal raptor]

he log my account when on game and he talks to my friend he will ban my account

I buy a lot of uc and this my main account

[night cloak]

@tribal raptor
For account related issue contact in game CS

[polar marsh]

@tribal raptor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stable aurora]

@night cloak consider I got banned for using it, how many days or months might that last ?

[night cloak]

I hate this autodetect system.. so much.

[stable aurora]

as i didnt know its ban worthy or not

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[upbeat saffron]

Today i redeemed 300uc with my 3000battle coins from battle shop but in lobby i didnot receive the 300uc on my mail
Please help pubg team
I can't upgrade my royal pass without this uc help please
Pubg team!
My ingame id
Id code : 584948186

[untold bough]

When will be the Indian Bonus challenge event will be back..

[frozen nimbus]

I was sent an invitation to the beta version, download the application through the official link and when I want to open the application I get this message

[night cloak]

@untold bough keep an eye on #news

[upbeat saffron]

Today i redeemed 300uc with my 3000battle coins from battle shop but in lobby i didnot receive the 300uc on my mail
Please help pubg team
I can't upgrade my royal pass without this uc help please
Pubg team!
My ingame id
Id code : 584948186

Help

[torn kestrel]

Ping

[night cloak]

@upbeat saffron contact in game CS..dont repeat the same question over and over again

[torn kestrel]

The game is unplayable now due to very high ping issues

[upbeat saffron]

Customer service doesnot response

[river gyro]

i want to unlink an email from my account

[night cloak]

@torn kestrel check the pinned messeges here and fill the form of u experience higher ping

[night cloak]

@river gyro u cant unlink email atm

[distant marten]

When it be back ?

[night cloak]

@distant marten no news keep an eye on #news

@river gyro Only in-game CS can unlink your email ID for now so kindly contact them.

[wicked skiff]

@tribal raptor يا هاكر

[night cloak]

@wicked skiff english plz u can check u r regional server in #735483472432594994

[wicked skiff]

I told him you are hacker?

Oh ok

[river gyro]

i contacted cs, but they are closing the conversation short after

[winter ferry]

I am not getting any help in game

Please help me

Pubg team help me

[night cloak]

@winter ferry what's the help u need

[sonic wraith]

I want to message Error please help me

[winter ferry]

I lost my account access

[night cloak]

I want to message Error please help me
@sonic wraith state your issue

I lost my account access
@winter ferry told you multiple times to contact ingame customer service regarding the loss of your acc

[vagrant forum]

@sonic wraith, you can DM Piston, he will forward it to Error if necessary.

@winter ferry, could you please be more clear?

[winter ferry]

@night cloak I lost my account access I don't have any information regarding my social media

[night cloak]

5658209673 @polar marsh
Please help me to get back my account
I forgot all information and password linked to this account
@winter ferry @vagrant forum

[winter ferry]

I am not getting any help in game customer service @vagrant forum

[reef fulcrum]

@vagrant forum do you guys get paid for this?

[night cloak]

@winter ferry make sure u read this channel before u ask a question here #faq 2.8

[vagrant forum]

Nope, @reef fulcrum.

[upbeat saffron]

I didnot got the uc on mail with battlecoins i redeemed with
My battlecoin is gone but did not got the uc
Customer service is closing the conversation short after please help pubg team

[vagrant forum]

@winter ferry, so you don't remember the login details for the linked social media accounts?

[reef fulcrum]

That is so sad😩

[frozen nimbus]

I was sent an invitation to the beta version, download the application through the official link and when I want to open the application I get this message

[night cloak]

I didnot got the uc on mail with battlecoins i redeemed with
My battlecoin is gone but did not got the uc
Customer service is closing the conversation short after please help pubg team
@upbeat saffron only customer service can help you regarding this issue.

[wicked skiff]

Can we have this emoji pls

[vagrant forum]

@frozen nimbus, can you provide that in English?

[celest shadow]

@wicked skiff, please use #discord instead.

[vagrant forum]

@wicked skiff, suggest it in #discord.

[mystic ember]

Ping is high on both servers Europe and Middle East last day it was 50MS and today its 148+ why?

[wicked skiff]

Im sorry i always miss up

[night cloak]

After the last update i don't know why my mk14 skin is gonefrom my id is nyoone can help me

Ping is high on both servers Europe and Middle East last day it was 50MS and today its 148+ why?
@mystic ember Check pinned messages.

[storm flume]

Please refer to this channel's pinned messages for further information, @mystic ember:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[rain summit]

The bot won't let me send any other text

[winter ferry]

Yes I don't have account access and I forgot all login details I lost my phone

[night cloak]

After the last update i don't know why my mk14 skin is gonefrom my id is nyoone can help me
@night cloak you got all resource packs?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @winter ferry. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[torn kestrel]

@night cloak Already done that before

[frozen nimbus]

I was sent an invitation to the beta version, download the application through the official link and when I want to open the application I get this message

@vagrant forum ok

[winter ferry]

@polar marsh I can get here help or not 😭

[night cloak]

@winter ferry refer to the bot messege

@polar marsh I can get here help or not 😭
@winter ferry no you can not. We told you so many times to refer to 2.8 in #faq

@polar marsh is there no one who can help me out wtf

[vagrant forum]

Go to settings/ general/device management and trust the app
@frozen nimbus

[night cloak]

@night cloak what's the issue

[inland ivy]

is 90 Fps is allowed on emulater?

[sonic wraith]

@sonic wraith, you can DM Piston, he will forward it to Error if necessary.
@vagrant forum ok

[night cloak]

after the last update my mk14 skin is gone i don't know where @night cloak

@inland ivygo to #481204134859505684 and type .emulator

[vagrant forum]

@inland ivy, if you get it officially on GameLoop then yes.

[storm flume]

You can now access #emulator-chat and #emulator-support, @inland ivy. Revert this at any time by sending .emulator in #481204134859505684.

[vagrant forum]

Use #emulator-support for detailed info.

[night cloak]

after the last update my mk14 skin is gone i don't know where @night cloak
@night cloak Check if you got all the resource packs. Its maybe not downloaded.

[frozen nimbus]

@vagrant forum thank you very much already between

[night cloak]

all the resource pack is downloaded

[spring zephyr]

@night cloak Can you explain your issue in detail?

[night cloak]

You sure it wasnt a time-limited skin?

in my id there is mk14 skin . which i got in season diamond.but after the last update my skin has gone i don't know where

[rain summit]

Any admin here

[night cloak]

@rain summit state u r issue so someone can help

[vagrant forum]

Can you a screenshot of the in-game inventory with MK14 selected, @night cloak?

[rain summit]

@night cloak i can't the bot will disable me from texting

[onyx cairn]

You're banned? @rain summit

[night cloak]

Some words trigger an auto reply.

i am in game know after th game end i will send you screenshot

[rain summit]

@onyx cairn yes and need to confirm the screenshots of pubg not helping me ,before claiming a lawsuit as my lawyer recommended

[onyx cairn]

Your lawyer? Guess you didn't read the terms of service.

[night cloak]

That one made me laugh. Sry for offtopic

@spring zephyr which words trigger this thing, u n b an?

[rain summit]

@onyx cairn well what can we say ,it is against the PUBGMOBILE Tencentgames corporation,in small courts

[spring zephyr]

Ban, banned or freeze.
Unban also triggers it.

[rain summit]

@onyx cairn not against the discord support

[onyx cairn]

Cheating is against rules. So please move ahead.

[night cloak]

@onyx cairn well what can we say ,it is against the PUBGMOBILE Tencentgames corporation,in small courts
@rain summit If you violated ToS no matter how much lawyers u got...

[round pumice]

@spring zephyr

[spring zephyr]

Yes?

[round pumice]

Hi *****

Thank you for reaching to us!

We understand that you are facing an issue regarding the account hack.

In order to investigate, we request you to please help us with the name of the social media(Facebook/WeChat/Twitter) account that hacker has linked to your PUBG mobile account and a screenshot of in-game Basic Settings.

Thank you for your support of PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

Best regards,

Navid K.
PLAYERUNKNOWN'S BATTLEGROUNDS Mobile Customer Support

Send me

Pubg

[spring zephyr]

@round pumice Provide them the info that they are asking for.

[rain summit]

@night cloak thats why i am raising a lawsuit, i haven't violated nor didn't do anything wrong

[polar marsh]

@rain summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​