questions

[round pumice]

<@&481161015728406538>

[spring zephyr]

@round pumice Please refrain from mentioning the moderator's role unless there is a moderator required for quick action in the channel. The role is made mentionable for emergency purposes.
Missusing this mention will lead to a stricter moderation actions.

@round pumice Can you provide a screenshot of it?

[round pumice]

Ok..

[velvet cipher]

hello i have cheater video what can i do??

[storm flume]

Hello, @velvet cipher!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[spring zephyr]

@round pumice Wait for 6 days, don't login using your play games till then.

[round pumice]

And does anyone have access to google?

@spring zephyr

[spring zephyr]

What?

[round pumice]

My account PUBG mobile (Google broken) me have acces for Facebook

and if I google

[spring zephyr]

So, you are saying that your play games account got hacked?

[round pumice]

Yes, me have acces on Facebook

[storm flume]

You can contact the customer service via the game settings, @round pumice. Refer to subpoint 5.3 in #faq for further instructions.

[round pumice]

@spring zephyr

How unlink account Google?

[spring zephyr]

You can contact the customer service via the game settings, @round pumice. Refer to subpoint 5.3 in #faq for further instructions.
Read this, contact in-game customer service if a hacker got access to it

[misty crest]

When Heloween mode Come??

[spring zephyr]

[round pumice]

Please helpe me

[storm flume]

We currently do not have a specific release date for the upcoming update, @misty crest. Once we do, we will publish further information in #news.

[round pumice]

For unlink google account

[vagrant forum]

Around the time of Halloween

[round pumice]

Someone has access to my account



[spring zephyr]

@round pumice You will need to contact in-game customer service for that.

[misty crest]

90FPS Come on 8Sep ?

[round pumice]

I did and it doesn't work



[misty crest]

@round pumice use 2 step verification

[round pumice]

?

[spring zephyr]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.
@round pumice I think you need to read this to

[round pumice]

Ok...

if I gave unlink account Google

What if I log in to my google account? is canceled unlink?

@spring zephyr

[spring zephyr]

It will cancel the unlinking process

[round pumice]

Well, someone has access to google

What can I do

?

[spring zephyr]

That's what I am saying from the past 30 mins, contact in-game customer service

[round pumice]

@spring zephyr and what do I write to him?

[spring zephyr]

@round pumice Follow this

[round pumice]

Ok, thanks bro

🤗

[lilac roost]

are macros allowed on pubgm / emulators ?

[sacred iris]

When Will Crew Challenge Start

[storm flume]

You can now access #emulator-chat and #emulator-support, @lilac roost. Revert this at any time by sending .emulator in #481204134859505684.

[spring zephyr]

@lilac roost Ask in #emulator-support.

[spice lance]

Need help

[spring zephyr]

@sacred iris No info about that, keep an eye on official social media pages.

[crimson yacht]

Check this bro why conqueror and not in top 100?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spice lance. Remember to read through #faq before asking questions in the support channels.

You can contact the customer service via the game settings, @crimson yacht. Refer to subpoint 5.3 in #faq for further instructions.

[spice lance]

I buyed one outfit from store few weeks ago and today i think to wear that outfit but when i saw it shows unusable on outfit

[onyx glen]

this guy every time log in my account he link his email help me

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired fractal]

@onyx glen Do not share your password with anyone

[spice lance]

I buyed one outfit from store few weeks ago and today i think to wear that outfit but when i saw it shows unusable on outfit
Can someone help me

[onyx glen]

stop him he log in every time by his email link

i log in by google play only

i will never share

[polar marsh]

@ionic pike:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx glen]

OMG he try to hack my googke account

guys help me

[woven atlas]

@onyx glen change ur psswd and enable 2FA

[onyx glen]

2fa ?

[spice lance]

I buyed one outfit from store few weeks ago and today i think to wear that outfit but when i saw it shows unusable on outfit
Can someone help me ??

[spice lance]

I buyed one outfit from store few weeks ago and today i think to wear that outfit but when i saw it shows unusable on outfit
Can someone help me @woven atlas

[simple bane]

😦

türk 🇹🇷

[storm flume]

Please do not use languages other than English, @simple bane. Refer to #735483472432594994 for regional communities.

[simple bane]

what

[limpid socket]

I buyed one outfit from store few weeks ago and today i think to wear that outfit but when i saw it shows unusable on outfit
@spice lance it is because your outfit is already in use in a different closet.

I guess that would resolve your issue

[onyx glen]

what i do now ? i feel bad

[limpid socket]

@onyx glen unfriend him straight away and do what the mod said

[onyx glen]

how un link email thro google pkay ?

he every time diconict me

[limpid socket]

@onyx glen you cannot unlink email as for now

If you are having issues, contact in game customer support

[onyx glen]

thin how need your help

no one from customer support there 😩

[limpid socket]

Refer to #faq 5.4

[peak plume]

If I use VPN, then PUBG Mobile will ban me.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vale hearth]

Any ideas if the nickname system will get fixed ? Or atleast give us more characters to work with ?

[peak plume]

If I use VPN. Pubg will ban my account to play the classic match.

[latent sentinel]

Today I have redeem UC from bonous challenge but yet not received UC. Why?

[storm flume]

You can contact the customer service via the game settings, @latent sentinel. Refer to subpoint 5.3 in #faq for further instructions.

[spring zephyr]

@peak plume Usage of VPN is not recomended.

[fading shore]

Hello, I want to unlinked my email from PUBG, please help

[vale hearth]

@spring zephyr Any ideas if the nickname system will get fixed ? Or atleast give us more characters to work with ?

[limpid socket]

@latent sentinel did you check your messages

[spring zephyr]

@vale hearth You can give your feedbacks in #old.

@fading shore You can't.

[vale hearth]

Well its not necessarily a bug

[night cloak]

“Feedback&bugs”

[spring zephyr]

Suggestion/feedback

[fading shore]

When will PUBG let me unlinked email?

[spring zephyr]

@fading shore No info about that, but if you want that option, feel free to give your feedbacks in #old.

[fading shore]

Ok

[bronze sail]

Hi

Please help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bronze sail. Remember to read through #faq before asking questions in the support channels.

[peak plume]

@spring zephyr If i want to play in another server i can use vpn

[spring zephyr]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[peak plume]

@spring zephyr thanks

[tidal forge]

getting 10 min network suspension.. bought a new ipad.. used my phone 4g not jailbroke what could be causing this?

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @tidal forge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[bronze sail]

There is a streamer

[faint lark]

where do we get redeem codes? doubt

[bronze sail]

Using hack

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @bronze sail:

:white_small_square: http://bit.ly/37Lgfbm

Hello, @bronze sail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[spring zephyr]

where do we get redeem codes?
@faint lark They come from Events and official live streams.

[faint lark]

@faint lark They come from Events and official live streams.
@spring zephyr maybe if u can guide me to the exact location the last time it was so i get an idea of where it is? I did try finding in older streams but i dont know the pinpoint location

@elfin canopy did suggest the Miramir 2.0 trailer but i still couldnt get the referrence

[spring zephyr]

Just keep an eye on official esports live streams, you might find some.

[elfin canopy]

That was an example, codes were dropped in livestream.

You cannot find the codes if you see the video after months.

[faint lark]

You cannot find the codes if you see the video after months.
@elfin canopy i see. Thank You for clearing my query

[bronze sail]

And @spring zephyr

[polar marsh]

@hybrid summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bronze sail]

Can I talk to a moderator

[vagrant forum]

If you try to hide the jailbreak then that will lead to a ban, @hybrid summit.

[bronze sail]

@vagrant forum

[polar marsh]

@hybrid summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

Using just a jailbroken device doesn't lead to a ban.

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @hybrid summit. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[bronze sail]

@vagrant forum there is a streamer using hack live

[polar marsh]

@hybrid summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @bronze sail:

:white_small_square: http://bit.ly/37Lgfbm

[bronze sail]

I will send link of the stream

[vagrant forum]

DM me.

[bronze sail]

@vagrant forum I can't

[vagrant forum]

Use that link to report their channel.

[bronze sail]

Facebook stream

Not YouTube channel@vagrant forum

[vagrant forum]

Report him on facebook, and DM me the link @bronze sail.

[bronze sail]

@vagrant forum I sent the link

[reef fulcrum]

How long will it take for someone to get banned after I report them here #cheater-reports

[bronze sail]

@vagrant forum see how he play

[vagrant forum]

Thank you, @bronze sail. Please report them on facebook.

[polar marsh]

@bronze sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@reef fulcrum, about two to three weeks.

[reef fulcrum]

@vagrant forum 👍

@night cloak

@vagrant forum if the evidence is over a month will it still be valuable?

[polar marsh]

@latent sequoia:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@reef fulcrum, should be valuable as long as the evidence is valid, and the provided character ID and in-game name are correct.

[reef fulcrum]

Is it true that starting to ban devices I just saw a video?

[vagrant forum]

Yes, they are banning devices.

[shy mist]

The reports list isn't being updated@vagrant forum

[reef fulcrum]

Okay thanks 😌

[eternal hare]

Today i redeem 500uc from battle shop but didn't receive 500 uc in game mail what is that??? Kindly please fix thia

[storm flume]

You can contact the customer service via the game settings, @eternal hare. Refer to subpoint 5.3 in #faq for further instructions.

[shy mist]

@eternal hare u will get that in, in game message not in Gmail

[eternal hare]

@shy mist bro i know but I don't recv

[vagrant forum]

What do you mean, @shy mist?

[eternal hare]

@shy mist i think u don't know abut in game mail box

😂

[polar marsh]

@worthy wyvern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shy mist]

@vagrant forum I meant the names of guys I've reported isn't updating in PAN - list

[mint creek]

Hi, so I have the latest update, but someone stole my Facebook and is trying to keep me out of the game so they did something and now this is the error i get everytime I try to log in!

[storm flume]

You can contact the customer service via the game settings, @mint creek. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant forum]

Report it in #old, I face the same issue. Although the players do get reported and are eventually banned, @shy mist.

[shy mist]

Am I supposed to mention my character id in #old ..?
And the Bonus Challenge shop isn't refreshed from start of this season!

[mint creek]

I did contact them but nothing they did not help! They did not even answer my question

[vagrant forum]

Mention your character ID, region and device model along with a brief description of the issue, @shy mist.

[shy mist]

@vagrant forum okay thanks for the help

[mint creek]

@vagrant forum can you please look at my issue!

Any information would be greatly appreciated

[spring zephyr]

Contact in-game customer service regarding your issue.

[silent cave]

Hi I reedemd my battle coin for 100uc but I didn't get any uc into my account can you help me out?

[mint creek]

I did! And they did reply but they did not reply to my issue they mentioned something else beside my issue and ended the conversation 😦 @spring zephyr

[storm flume]

You can contact the customer service via the game settings, @silent cave. Refer to subpoint 5.3 in #faq for further instructions.

[silent cave]

Thank you

[shy mist]

@silent cave Do u have redeemed notification is BP history

[vagrant forum]

Please be patient till the next update. In the mean time, could you try to change your social media account passwords that are linked to your PUBG MOBILE account, @mint creek?

Additionally, you can contact the in-game customer service for further assistance if you wish to unlink a social media account that is currently linked in which the unauthorised person still has access to. Be advised that you must have 2 social media accounts linked before proceeding with this or else your PUBG MOBILE account will be considered as a Guest Account (that is if the customer service successfully unlinks your only linked social media account) and is at risk to not be recovered.

[silent cave]

@shy mist no I don't have any history

[flat token]

Why pubg don’t heve Customer service like a real one ?

[shy mist]

@silent cave Did the BP coins u used for redemption deduct from ur account?

[mint creek]

@vagrant forum how can someone log me in into an imaginary update! And yes I have email and Twitter attached! I will write them another message again hopefully this time they will reply! Thank you so much!

[silent cave]

Not bp coins they have used bonus challange points

[shy mist]

@silent cave Exactly Bruh they are same..

[silent cave]

Yes they gave deducted it

But I didn't receive any uc

Have*

[storm flume]

You can contact the customer service via the game settings, @silent cave. Refer to subpoint 5.3 in #faq for further instructions.

[shy mist]

Usually it'll take within minutes to 2-3 hrs....Do check back and restart app clearing cache

@vagrant forum The BP shop redemption is opening with VPN turned on

It won't be issue if I redeem eh?

[vagrant forum]

Usage of VPN isn't recommended.

[silent cave]

Can I know where is costumer service in game

[shy mist]

@silent cave settings->centre bottom-> message symbol

[vagrant forum]

Just reply correctly to the bot generated QnA and your ticket will be forwarded to a support agent, @silent cave.

[steady turret]

I wanted to know is there a way for me to recover my account if it was closed by mistake ❤️

[silent cave]

Thank you both of you

[sweet cedar]

Is that real?

It is driving me crazy

Is a week that I try to download the resources packages

[sand path]

Will forward your concern.

May i know your device and character ID? @sweet cedar

[sweet cedar]

Sure I am playing from a pixel 3a and my id is 5439461327

Pixel 3a with Android 11 beta

Thank you Echidna

[sand path]

If possible revert back. If it is true. The fix for it will only come in the 1.0.0 version.

[sweet cedar]

Got it thank you I just hope they are ready for that

[sand path]

Did you try the manual way of adding maps?

Got it thank you I just hope they are ready for that
Pretty sure they are.

[sweet cedar]

Nope I was told to not touch game files

[sand path]

You can try #faq 4.12. But at your own risk...

[sweet cedar]

Ok got it I really appreciate your help

[tidal forge]

ive tried 4.11 still getting a 10 min suspension.. no jailbreak.. new ipad.. tried several other internet connections?

[solemn relic]

@tidal forge same problem

[umbral salmon]

Hi

Where do i report

Hackers

With 📹

Video proof

[polar marsh]

@solemn relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral salmon]

And when will this hackers stop ruining pubg experience

[polar marsh]

@flat token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal forge]

i feel this is a IOS problem, i can sit here and screen share anything you need its a fresh ipad pro with just pubg mobile installed.

[umbral salmon]

Where can i drop the video of the hacker

[storm flume]

Hello, @umbral salmon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@nimble rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[neon compass]

will 90 fps come in galaxy note 9 ?

[heavy oxide]

Any solution for ingame mic glitch problem in Redmi (Xiaomi) Devices?

[solemn relic]

Am facing this problem since 25/8 , everygame i get this message when i kill someone , i tried to change the DNS as your steps , tried mobile data and wifi , it still there

[neon compass]

will 90 fps come in galaxy note 9 ?
@neon compass pls tell

[solemn relic]

Is it a personal problem or from the game server

[polar marsh]

@tidal forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[heavy oxide]

@polar marsh
Any solution for ingame mic glitch problem in Redmi (Xiaomi) Devices?

[neon compass]

@polar marsh
Any solution for ingame mic glitch problem in Redmi (Xiaomi) Devices?
@heavy oxide maybe restarting the game

[celest rover]

‏Cheats: X-ray, aimbot, bullet cheats. ID 5178444714

[night cloak]

Mods check #discord

[past mortar]

Sir , i have redeemed 300uc from india bonus challenge using my 3000 bonus points but i didn't got 300 uc in my inbox and also my 3000 points got deducted ....i was having 3661points and now i m only left with 661 points .....please help me out sir

User ID:- 510247885

[celest rover]

5178444714

Hacker

[winged flower]

هلو

[storm flume]

Please do not use languages other than English, @winged flower. Refer to #735483472432594994 for regional communities.

[past mortar]

Is there any way to connect with real person who can help me out?

[winged flower]

Some one help me pls

😩

[heavy oxide]

@worthy yarrow game restarting needs almost 1min and mic glitch happening in every matches.

@storm flume Any solution for ingame mic glitch problem in Redmi (Xiaomi) Devices.
How to fix mic glitch problem without restarting the game?

@polar marsh Any solution for ingame mic glitch problem in Redmi (Xiaomi) Devices.
How to fix mic glitch problem without restarting the game?

[celest rover]

‏Cheats: X-ray, aimbot, bullet cheats. ID 5178444714

[prime hamlet]

1 match after playing FPP DUO match a warning account of September 7. he said he would be under surveillance until the day and could only play TPP solo matches. I've only played one hand and my account has been placed under surveillance , I don't use cheating, I even report players who use cheating, add-ons or 3. I use it in the party app , My Device is not root, I was playing alone, and I didn't do anything to disrupt the game environment . Please, I want my account opened. My only crime was just getting to The Crown League. Please help me.

[polar marsh]

@crisp mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[prime hamlet]

1 match after playing FPP DUO match a warning account of September 7. he said he would be under surveillance until the day and could only play TPP solo matches. I've only played one hand and my account has been placed under surveillance , I don't use cheating, I even report players who use cheating, add-ons or 3. I use it in the party app , My Device is not root, I was playing alone, and I didn't do anything to disrupt the game environment . Please, I want my account opened. My only crime was just getting to The Crown League. Please help me..

[celest rover]

‏Cheats: X-ray, aimbot, bullet cheats. ID 5178444714

[prime hamlet]

@polar marsh

[polar marsh]

@bronze escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@rotund cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[charred vault]

[reef fulcrum]

People who are banned here #cheater-reports do they devices also get banned?

[lethal scarab]

Do i seriously have to wait for a month before i can change age restriction thing

[polar marsh]

@split pelican:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wild dome]

My Telephone has been hacked by Hacker and I no longer control my phone and now I have deleted the old version of Telephone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you. My id 5532850660
@PUBGmobile

Hi

[polar marsh]

@wild dome:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[river gyro]

i am using a brand new twitter account

[vale hearth]

Uh

Jan 1 1970 ?

That seems sus..

[polar marsh]

@tulip linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sour siren]

Guyss i need help

Somehow I tried my best to get 1000battle coins but when i redeem them i really not got it in my account why???

I redeemed but i not got that 100UC😫 😫

[vale hearth]

@glossy sable umm why are there 2 January 1 1970 comments ?

It's a glitch @sour siren

[sour siren]

How to fix??

Don't say me i losed my all UC :(

[heavy vortex]

What u saw is discord cache.. restart the app. it'll disappear@vale hearth

[vale hearth]

Nope

Should i delete cache now ?

Eh well its not harmful

[heavy vortex]

@vale hearth restart discord

[glossy sable]

Restart your Discord.

[vale hearth]

I did

[sour siren]

Help mee

[heavy vortex]

Now u won't be able to see them

[sour siren]

Someone here pl

Plzz

Somehow I tried my best to get 1000battle coins but when i redeem them i really not got it in my account why???

[vale hearth]

Uh thats a #old issue my friend

[sour siren]

Ok bro

[vale hearth]

At least i think so

[sour siren]

I won't lose my UC right?

[vale hearth]

But there is a 6 hour cool down

Yeh

Just make sure to put everything in one message

[sour siren]

Ok

[ripe parcel]

Guys, I want to unlink the email login because I lost mail ، What should I do

[upper totem]

@sour siren

Same thing happens with me

[ripe parcel]

I own Facebook and Twitter linked to the account

And I just want to unlink the email because I lost it

[void valve]

hi theree

[ripe parcel]

@sour siren

@void valve
Welcome

[void valve]

:/

🤦🏻‍♂️

[upper totem]

This evening i was having 1024 battle coins i redeemed 100UC and when i exit shop and came back to lobby and check my inbox there were no UC sent to my account.... plz help me out i just clicked twice or thrice while redeem UC maybe that's why it happened but PLZZ help me out .. it says system is busy

This is my ID 5226056837

I really don't know what type of bug it is It took my battle coins but not send me my UC yet
PLZZ help PUBG TEAM

[onyx glen]

git that whats mean

[abstract meteor]

@upper totem it is not in inbox ?

[sick shale]

@upper totem Contact customer service

[onyx glen]

no one help me

1 day i contact customer service no there

😩

i feal bad

[slender wharf]

@onyx glen It can take up to 90 days for a response please be patient.

[cerulean marsh]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cerulean marsh. Remember to read through #faq before asking questions in the support channels.

[cerulean marsh]

Unable to download resource files

[slender wharf]

@upper totem The system should detect the uc and send it later, if it does not please contact customer service.

[cerulean marsh]

#faq

[slender wharf]

Clear cache and restart the app, @cerulean marsh.

[cerulean marsh]

Ios

[onyx glen]

he play in my account also he link his email now he try to connict facebook

[slender wharf]

The #faq one is for maps.

Are you having trouble with resource files or the maps themselves?

[cerulean marsh]

Both

[slender wharf]

@onyx glen Unfortunately we cannot help, please contact customer service.

[onyx glen]

no one there

thanks alot

[cerulean marsh]

Im still here

[slender wharf]

@cerulean marsh Have you uninstalled the game?

[cerulean marsh]

Yes

I was going through a issue with the game

Team chat was not working

So first i tried repairing it

Even that didn’t help

So I thought of reinstalling it

But now even that’s a issue

Why ?

[slender wharf]

Have you cleared the cache?

[cerulean marsh]

No

[slender wharf]

Try that please and then let me know if it repeats.

[solemn relic]

Please fix this issue in the update

[slender wharf]

@solemn relic > #old.

[cerulean marsh]

And how Should I do that can you please suggest me

[fast umbra]

#questions in battle coins I exchange 500uc but mail is not came can u please check

[slender wharf]

@cerulean marsh Settings > pubg mobile app > cache > clear cache.

@fast umbra Those should be detected and sent soon, if they aren't please contact customer service.

[cerulean marsh]

But I uninstalled it again

[slender wharf]

Reinstall then clear the cache.

[cerulean marsh]

Ok

[slender wharf]

Uninstalling won't clear the game cache.

[cerulean marsh]

Its such a small file I’ll download it again

No worries

😫

[fast umbra]

@slender wharf in customer care bonus challenge report is not there how I contact supporter

I need uc

I don't have lot of money 😩

[slender wharf]

@fast umbra You can start a conversation with customer service by clicking the top right chat bubble icon.

[fast umbra]

@slender wharf check it

Not there

Please help me

I dnt have money

[slender wharf]

Did you buy the uc or you get it from the Indian bonus shop?

[fast umbra]

Bonus challenge

[slender wharf]

Join the Indian server and ask, https://discord.gg/pubgm-india

[cerulean marsh]

@slender wharf I don’t see any option that says clear cache or clear data

[slender wharf]

Ios?

[fast night]

i am in top 500 but not reching conqueror

[frail plaza]

My account is hacked

[storm flume]

You can contact the customer service via the game settings, @frail plaza. Refer to subpoint 5.3 in #faq for further instructions.

[slender wharf]

@fast night SS?

[frail plaza]

I need help please

[slender wharf]

Contact customer service, @frail plaza.

[frail plaza]

I contact with custmer service but i need help now please

I lose my account for ever

[slender wharf]

Unfortunately only customer service can help with account related issues.

[frail plaza]

I have all proofs for my account to believe me

[slender wharf]

I do however, like I said only customer service can help

We can't help with hacked accounts.

[noble hinge]

Please fix the game i am tired of this kick me from game

[frail plaza]

For two days if you dont help me i lose my account pleas💔

[slender wharf]

@noble hinge > #old

[frail plaza]

@slender wharf never??
I need some help to unlinke one of my link in my account because this one not for me

Thanks for nothing💔

[slender wharf]

Like I said, contact customer service we cannot help.

[night cloak]

@frail plaza once u link an account, you cannot unlink it

[mint hill]

My brother, I ask you from the bottom of my heart, return the account to me, by God, I have not sinned, my penetration has been broken, and only my account is expensive and I am blessed with it, God is upon you. Please my brother, please help me in that.This is my id 5213815138

[frail plaza]

@night cloak
I can but after 21 days
And the hacker can login my account because this link
So I dont benefit from property unlink account

[undone patrol]

Open cheat report

Open #cheater-reports

[polar marsh]

@mint hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

@undone patrol It will be opened soon.

[undone patrol]

Today is Tuesday and was told it ll open on monday

[frail plaza]

@night cloak so I need any one on pubg mobile to help me right now

[undone patrol]

@slender wharf soon means which year?

[slender wharf]

Soon.

[undone patrol]

This or 2021?

[night cloak]

@undone patrol i was told usually mondays

[frail plaza]

I have qustion
What i do if the customer service dont help me??

[slender wharf]

They will help you if you gave them all the correct information that the account was yours.

[frail plaza]

I charged my account with a value greater than 2500$

@slender wharf ok.. but I forget what the day i login firstly on account
How i know???

[slender wharf]

Just take an estimated guess, @frail plaza. You don't need the exact date.

Also you can't check the exact date you registered the account.

[sick lotus]

@slender wharf is there any chance that next pmco season will be only FPP?

[frail plaza]

@slender wharf ohh thanks I thought need exact date 💜

[slender wharf]

@slender wharf is there any chance that next pmco season will be only FPP?
@sick lotus @onyx cairn any idea?

Jack please wait for the above user to let you know.

[frail plaza]

If i said to customer servicei need unlinke gmail.. but i mean the google play.. I sent what i mean After they told me to wait 30 days .. Do they know what I mean??

[slender wharf]

You could have said that the Google play was compromised and you need to unlink it.

[frail plaza]

The finaly qustion
If i sent to customer service new chat.. the old chat disabled ??

@slender wharf I know I bothered you💔

[slender wharf]

The old chat will still be there but you can always start a new chat.

[cerulean marsh]

Lazie

[slender wharf]

Yes?

[spice lance]

Can someone help

??

[cerulean marsh]

I’m still not able to do it

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spice lance. Remember to read through #faq before asking questions in the support channels.

[slender wharf]

@cerulean marsh Have you tried contacting customer service?

[frail plaza]

@slender wharf I mean a new chat for the same account problem

[spice lance]

I buyed one outfit from store few weeks ago and today i think to wear that outfit but when i saw it shows unusable on outfit

[cerulean marsh]

Lazie you know they aint gonna do anything about it

[slender wharf]

@frail plaza Yes, you can start a new chat however make sure you clarify which account is hacked and that you want unlinked.

@cerulean marsh Did you clear cache?

[cerulean marsh]

There’s no such option

[slender wharf]

@spice lance Did you use a VPN to get that outfit?

[cerulean marsh]

Its ipados

[slender wharf]

Ios?

[spice lance]

No

[slender wharf]

Did you change regions or go to another place to get it? @spice lance

[cerulean marsh]

Ipados

[slender wharf]

Can you show me what the app options are for It? @cerulean marsh

[cerulean marsh]

Wait

Lemme show you

[spice lance]

Before i live in another country so i bought there

[slender wharf]

You won't be able to use that outfit because it is a regional outfit.

Unless you went back to that country then you could use it.

However you won't be able to use it otherwise.

[spice lance]

So what about my uc

[elfin needle]

Hi sand pubg mobile beta link

[slender wharf]

Nothing you can do to get that uc that you spent on it back.

[frail plaza]

@slender wharf thanks for help
I love you💜🌸

[spice lance]

Nothing you can do to get that uc that you spent on it back.
Okk

[slender wharf]

@elfin needle Check pinned messages in #news

[hardy galleon]

If we modify screen resolution with gfx tool will we be banned for 10 years ?

[storm flume]

Use of unauthorized third-party software or methods, @hardy galleon, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[hardy galleon]

How long is the ban for changing screen resolution ?

[slender wharf]

Since it is modification it will most likely be 10 years

since you are messing with game files.

[hardy galleon]

What if our phone screen doesn't have enough room for all the buttons?

[spice lance]

@slender wharf which devices can use ultra hd

[slender wharf]

@hardy galleon You can always size down the buttons.

[hardy galleon]

But then they're not big enough to use

[slender wharf]

Well, unfortunately I can't help if they aren't big enough to use, there must be something you can do to use them without resorting to using gfx tools to make the resolution bigger.

Maybe you can search on YouTube what to do without using gfx.

@spice lance Depends on the device, most higher end model devices can.

[hardy galleon]

Well can the developers add an option to change the screen resolution please?

[slender wharf]

You can suggest it in #old

[cerulean marsh]

I deleted deleted the app again so I’m reinstalling it so it minute take few minutes

[slender wharf]

Go into storage of the app.

[slender wharf]

offload app

[cerulean marsh]

Did that already

[slender wharf]

[cerulean marsh]

Its not helping lazie

[night cloak]

Yo i forgot the Facebook password the one linked to pubgm account, is there any way to get it back, idk emailing staff memebers or something comon i cant lose it 😢

[slender wharf]

I can try to ask an administrator for the resource files for Ios.

Might take a bit to get them but I can try.

@night cloak You lost your Facebook password?

[cerulean marsh]

I’m trying it since last 5 hours I can surely wait more

[night cloak]

Yes

[slender wharf]

Contact Facebook customer service to get the password back.

Pubgm isn't responsible for that.

[night cloak]

I mean its my bro Facebook, but let's say i can't get the pw back?

[cerulean marsh]

But imma lil sleepy where I’m from its 5:37am

[night cloak]

Does that mean rip my account?

[cerulean marsh]

But can you please keep me updated

[slender wharf]

Ok, @cerulean marsh. When I get them ill ping you and let you know.

[cerulean marsh]

Thank You So Much

[night cloak]

Can't i resolve it with emailing pubgm staff? @slender wharf

[slender wharf]

No.

[night cloak]

Like they can change the email related to the account no?

[slender wharf]

Pubgm staff aren't the ones that can reset the Facebook password.

[polar marsh]

@coral drum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I meant they change pubgm account info @Lazie

They got access to that or nah?

[slender wharf]

Yes they could however to swap the account to another link would be impossible.

[night cloak]

Ah damn

What can i say

Rest in peace

[slender wharf]

[night cloak]

But can you give me their email

[slender wharf]

Did Facebook not help in retrieving the password?

[night cloak]

Lemme try

[slender wharf]

[e-mail]

[night cloak]

I don't really know its my brother's email he said he mailed em but they didnt answer yet

[slender wharf]

[night cloak]

[e-mail]
@slender wharf i tried this one but it's auto-reply

[slender wharf]

[night cloak]

It won't help

[slender wharf]

That is the only email they have for pubgm

It will most likely be only up to Facebook to be able to log back in.

[night cloak]

I litreally wrote a 200 word paragraph and they said for donations problems lol waaaat

That is the only email they have for pubgm
@slender wharf ah okay

And let's say i managed to get that password

Can i switch the account to another Facebook

With same items etc?

[slender wharf]

No, since pubgm has already linked that character and all the items with it to that account switching it would be like trying to revive a dead fish

It just wouldn't work out.

[idle crescent]

I redeemed the uc for battle points and than i redeemed back coins for uc. But i didn't get my uc. Help with this

[night cloak]

@slender wharf

Damn..

[cinder ruin]

Help me

[slender wharf]

Join the Indian server and ask, https://discord.gg/pubgm-india

@idle crescent

[polar marsh]

@cinder ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef fulcrum]

Why is this #cheater-reports still not opened?

[idle crescent]

I think its ingame issue so u should help with this

[slender wharf]

It will be opened soon.

[night cloak]

Anyway thanks Victor bless yo @slender wharf

[reef fulcrum]

I've been waiting for long

[slender wharf]

@idle crescent Indian server can help with the Indian bonus shop challenge.

[reef fulcrum]

Will it open today or not

[slender wharf]

There is no exact time for #cheater-reports to open.

[reef fulcrum]

But some 1 said on Monday

[slender wharf]

Usually

mondays

Not always.

[reef fulcrum]

Okay

[polar marsh]

@smoky moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fringe nacelle]

Hi

I want to unlink my account anybody hacked my account

@slender wharf

[storm flume]

You can contact the customer service via the game settings, @fringe nacelle. Refer to subpoint 5.3 in #faq for further instructions.

[fringe nacelle]

They are not listening

[rare ice]

I got my account hacked as well and the support does not listen

[upbeat saffron]

Today i redeemed 300uc with my 3000battle coins from battle shop but in lobby i didnot receive the 300uc on my mail
Please help pubg team
I can't upgrade my royal pass without this uc help please
Pubg team!
My ingame id
Id code : 584948186

[sullen citrus]

My Battle coins Redeem Shop does not open well @slender wharf

[slender wharf]

@sullen citrus Have you cleared the cache and repaired the game?

@upbeat saffron Please wait a little bit then check your inbox later.

[sullen citrus]

Have done it many times man @slender wharf

[slender wharf]

If it still isn't there contact customer service.

@sullen citrus what kind of repair did you pick?

[lethal sinew]

Is there any update on the high ping problem?

[slender wharf]

Any updates regarding the high ping issue would be announced in #news, @lethal sinew.

[sullen citrus]

Routine Repair @slender wharf

Please Reply @slender wharf

[slender wharf]

@sullen citrus Please wait patiently and see if it gets fixed, if not you can report it in #old.

[pulsar oyster]

Hello pubgm team I reedam 5000 battle coin in uc but uc is not come in my id

Plz fix my problem

My pubg I'd 👉 5261284676

[slender wharf]

@pulsar oyster Please wait patiently and check your inbox a little later.

[upbeat saffron]

My 3000battle coin gone help
The uc did not come yet
How much time will it take?

[slender wharf]

@upbeat saffron Please read my above message.

[pulsar oyster]

I am waiting before 30 min

[slender wharf]

If nothing has shown in the inbox it is because it might be delayed

[polar marsh]

@zenith iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

@zenith iris Was your account banned?

[zenith iris]

yes

[slender wharf]

How long?

[polar marsh]

@zenith iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn roost]

Today I redeemed 500 UC with my battle coins but UC not received to my mail

ID 5260976899

[empty hatch]

I Redeemed 100 uc with 1000 coins but i didnt get the uc, please help

my id 578753626

[slender wharf]

Please wait patiently and check your inbox a little later, @empty hatch, @autumn roost, if it still isn't there contact customer service

[rancid summit]

What's new in 159MB update in playstore?

[empty hatch]

how to contact customer service @slender wharf

[storm flume]

You can contact the customer service via the game settings, @empty hatch. Refer to subpoint 5.3 in #faq for further instructions.

[hasty schooner]

Today, I have redeemed 300Uc pack but uc haven't received to my mail
MY CHARACTER ID:5527356409

[slender wharf]

Please wait patiently and check your inbox a little later, if it still isn't there contact customer service, @hasty schooner

[polar marsh]

@quasi star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

Most likely just some minor bug fixes, @rancid summit.

[alpine solstice]

Hey My brother account is unlinked frm all area how can I get that od back

[storm flume]

You can contact the customer service via the game settings, @alpine solstice. Refer to subpoint 5.3 in #faq for further instructions.

[hasty schooner]

No, a week before my brother account also had these this issue I have informed but uc haven't received to him till now. Please fix these issues soon because all are playing bonus challenge to redeem uc and buy royal pass for next season are spin it for some outfits

[lucid granite]

Today I just redeem my 500 uc using battle coins but I didn't get that please help me

[alpine solstice]

Collect frm mail@lucid granite

[slender wharf]

@hasty schooner Contact customer service

[alpine solstice]

@alpine solstice in game

[slender wharf]

Please wait patiently and check your inbox a little later, if it still isn't there contact customer service, @lucid granite

[lucid granite]

Ok thanks

[alpine solstice]

How to get the role of content creators

[slender wharf]

Please fill out the form: http://bit.ly/2GQyoJz, once you have done so if you are selected you will be contacted and given the role, @alpine solstice.

[empty hatch]

will i get my uc or no

[slender wharf]

Yes, it will just take time.

The game has most likely detected the purchase but has been delayed in giving you it.

[empty hatch]

seems like everyonw facin this

[hasty schooner]

There is no response from customer service. This is second time it's happening for me

[rancid vector]

Help

I Redeemed 300 uc with 3000 coins but i didnt get the uc, please help😭😭😭

[latent drum]

@empty hatch @empty hatch @empty hatch @empty hatch

[slender wharf]

Please wait patiently and check your inbox a little later, if it still isn't there contact customer service, @rancid vector.

[rancid summit]

Where is my battel coins? Yesterday i saw 1975 battel coins now it showing 0. Are you joking?

[slender wharf]

It was just reopened so there might be some issues with it, please wait patiently for them to come back, if they aren't contact customer service, @rancid summit.

[autumn roost]

No response from the contact Customer service @slender wharf

[rugged cargo]

@slender wharf I tap on redeem 500UC in bonush challenge but no any in game mail i get... what can i do

[slender wharf]

Please wait patiently and check your inbox a little later, if it still isn't there contact customer service, @rugged cargo.

[autumn roost]

@slender wharf no response from the contact customer service

[rugged cargo]

@slender wharf no reply from customer service

[slender wharf]

Unfortunately cannot help with that, only customer service can, however since you had already made the purchase the system most likely detected it but it is most likely being delayed in delivering the uc so please be patient.

[autumn roost]

@slender wharf the UC is coming to mail are not..... Please reply 😫 😫 😫 😫

[rugged cargo]

@slender wharf

[slender wharf]

Like i said, it most likely detected the purchase so please wait.

We cannot help any further with this, only customer service can.

[rugged cargo]

@slender wharf how much i have to wait..!?

[slender wharf]

Give it some time

Maybe a day or two.

[hasty schooner]

@Lazie In my brother's account I have redeemed uc one week ago but still he haven't received it. Today,it happened to me .

[slender wharf]

Contact customer service.

[rugged cargo]

@slender wharf Customer service didn’t reply 😑

[empty hatch]

rip uc

[autumn roost]

@rugged cargo yes bro contact customer service not replying

[weak spruce]

@slender wharf I reedemed uc in bonus challenge coins was reedemed but uc isn't received, plz help me

[slender wharf]

Please wait patiently and check your inbox a little later, if it still isn't there contact customer service, @weak spruce.

[hasty schooner]

@slender wharf There is no reply from Customer service

[keen terrace]

Sir I purchased 500 UC on my 5000 bonus challenge points but I didn't received my UC and my points are disappeared for God say please give me my you can also check I had 5069 points and used 5000 and purchased 500 UC pack but I didn't received it Please help me I am so aware Please return my UC I say Promise that I am not lying this is your game so you guys maybe also able to check the information and background of every player so I request you to check my account it will be showing that I have recently purchased 500 UC from bonus challenge and my 5000 points were deducted means purchase was done but I didn't received my UC so please send my UC to me as soon as possible sobsob
ID;5272038697
Name;BFM彡Ｎoｍคɴ
Please forward this to team PUBG

[empty hatch]

lmao

[slender wharf]

Please wait patiently and check your inbox a little later, if it still isn't there contact customer service, @keen terrace.

[keen terrace]

Please wait patiently and check your inbox a little later, if it still isn't there contact customer service, @keen terrace.
@slender wharf okay! I hope so for a reply and some extra UC. As fine from Pubg 😉😂😂

[empty hatch]

eh

[keen terrace]

eh
@empty hatch neh

[upbeat saffron]

@slender wharf i didnot receive the uc yet
So i messaged pubg ingame customer service
Will it help?

[keen terrace]

@empty hatch hey what's up I am sad

[slender wharf]

Contacting customer service will be the only way, @upbeat saffron. This server can't help with retrieving that uc.

[night cloak]

Pubg stuck on this screen:/

[upbeat saffron]

The customer service didnot reply with proper info
And it didnot helped me yet

[untold prism]

I have purchased 5000 battle coins for 500UC today 1.9.2020 morning around 7 am. And I redeemed 500UC Pack for 5000 battle coins. The coins were deducted but I didn't get the redeemed 500 UC back in my mail. Please help me for getting back my redeemed UC
MY IN-GAME ID :5425506975

[slender wharf]

@night cloak Click repair game.

Please wait patiently and check your inbox a little later, if it still isn't there contact customer service, @untold prism.

[upbeat saffron]

So many complains of battle coins uc bugs
Can't you guys report to the pubg official ? @slender wharf
It’s a big issue now

[slender wharf]

They are most likely aware.

[weak spruce]

Yes..!!!!!

[untold prism]

@slender wharf ok thank you. Can I get my UC back

I need it for purchasing next season royale pass

[slender wharf]

Most likely, @untold prism.

[untold prism]

@slender wharf when I click the redemption centre, it shows that the event is closed

[upbeat saffron]

It's been 2hours and i haven’t got my uc on mail
I messaged customer service which Didn't helped
Is there any other service link where i can get my uc back? @slender wharf

[slender wharf]

Please just wait patiently, @upbeat saffron.

[untold prism]

Yes the customer service is not at all responding

[rugged cargo]

@slender wharf Now bonus challenge redeem section is not opening

[slender wharf]

It is most likely a bug

just give it some time.

[untold prism]

@ anyhow I need my UC back as soon as possible

[rugged cargo]

@slender wharf the event is over it said...

[ripe tulip]

I have an issue i cant redeem bonus challenge coins the webpage doesn't open

It stops at 60% loading

[rugged cargo]

@slender wharf Now no response from you..!?

[night cloak]

Is it normal to play PUBG Global on the Chinese emulator?

@slender wharf

[reef fulcrum]

I hope you guys know this people are not officials from pubg corporation they're just trying to help where they can.

[night cloak]

yes i know

[reef fulcrum]

👍

[celest shadow]

Please use #emulator-support instead, @night cloak.

[untold prism]

I want my UC back

[storm flume]

You can contact the customer service via the game settings, @untold prism. Refer to subpoint 5.3 in #faq for further instructions.

[rugged cargo]

@celest shadow bonus challenge me bugs ki wajah se mera uc in game mail me aaya hi nhi

[storm flume]

Please do not use languages other than English, @rugged cargo. Refer to #735483472432594994 for regional communities.

[rugged cargo]

@celest shadow due to bugs in bonus challenge i can’t get redeemed uc and no any mesaage i get in in game mailbox

[iron ledge]

rose

[autumn roost]

@slender wharf my UC come back are not

[storm flume]

You can contact the customer service via the game settings, @autumn roost. Refer to subpoint 5.3 in #faq for further instructions.

[celest shadow]

@rugged cargo, kindly contact the in-game customer service for further assistance regarding the UC you redeemed.

[rugged cargo]

@celest shadow no reply from in game customer service

[autumn roost]

@storm flume I already contact with customer service but no reply

[night cloak]

For the week 7 rp mission “kill 16 enemies in a room or rooftop” do both me and the enemy have to be in a room or rooftop or do I have to kill an enemy that is in a room or rooftop

[raven moss]

Anyone else having ping issues since the ancient secret update?

@night cloak technically speaking, you just need to kill them when they're on the roof/rooftop. And this needs to go to general.

*general chat

[celest shadow]

You'll need to kill them either when they are in a room or a rooftop with you, @night cloak.

[rugged cargo]

@celest shadow no reply from in game customer service

[celest shadow]

Have you tried changing your network connection, @raven moss?

[raven moss]

@celest shadow yes sir.

[celest shadow]

@rugged cargo @autumn roost, kindly join the PUBG MOBILE India Discord Server and seek further assistance there:

discord.gg/pubgm-india

[raven moss]

@celest shadow i've identified it's the game because I tries multiple stable network connections and with still the same high ping from PUBGM.

[untold prism]

@storm flume I can't understand

[raven moss]

I've also used different apps, they run fine and with steady ping.

[untold prism]

Sir please help me for getting back my redeemed UC

[weak spruce]

Yes.. Help me for getting back my uc

[celest shadow]

@raven moss, in that case it could be a server-sided issue. Can you please fill in the survey in the pinned messages of this channel?

Additionally, I believe this issue should be addressed in the next update which is on 8th of September.

@weak spruce @untold prism, join this server and ask your inquiry there regarding the Bonus Challenge UC Redeem:

discord.gg/pubgm-india

[pure charm]

@celest shadow pubg mobile turkey cant help me and other guyz.everybody complains about them

[celest shadow]

What seems to be your issue, @pure charm?

[raven moss]

@celest shadow I really hope so. I tried everything I could think of. Repairing the game, reinstalling the game. I came to the conclusion that the issue persists in the game. I hope it get's sweeped in the next update 😩 totally unplayable.

[dense gulch]

@ Pubg Mobile - How about tattoos on our players 🤔

[raven moss]

@celest shadow done with the survey yesterday.

[polar marsh]

@pure charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Noted and thank you for filling it up, @raven moss. We are aware that quite a number of users faces the same as you did, hence why we have the survey up. As aforementioned in #news, version 1.0.0 brings lots of improvements to the game. Please stay tuned for September 8th, we hope you understand.

Feel free to add your suggestions for the game in #old, @dense gulch.

[dapper dune]

Hi,i have a bit of a problem in North America servers

[undone mural]

Can anyone help me my friends pung account has been showing disabled but the Facebook and Everything else is working fine I want to know what is the issue pls anyone help me

[raven moss]

@celest shadow thank you much sir. Are you part of the PUBGM dev team or support team? I really hope this server issue gets fixed. Thank you for hearing us out

[dapper dune]

I cant get in any matches in NA,it takes 5 mins loading and then a message appears saying its unable to connect

[celest shadow]

I am unfortunately not associated with those, @raven moss. We as Discord staff are not associated with the customer service or the development team.

[void agate]

Hello, can anyone help me my account got banded 10 years but I didn’t ever use any kind of hake

[celest shadow]

Could you share a screenshot of your issue, @dapper dune?

[polar marsh]

@void agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Could you elaborate, @undone mural? Is your friend's Facebook account supposed to be disabled?

[raven moss]

@celest shadow i see but these things get to them right?

[celest shadow]

Yes, it does.

[raven moss]

That's all that matters. Thank you again sir. @celest shadow

[undone mural]

@celest shadow hello can you help me my friends account has been showing disabled but dont know how it has happened could you help me????

[celest shadow]

You are welcome, have a great day ahead, @raven moss.

[undone mural]

@celest shadow no Facebook is perfectly fine

[celest shadow]

Please redirect him to contact Facebook support for further assistance regarding his account:

https://www.facebook.com/help

[undone mural]

@celest shadow I mean Facebook is working and not disabled but pubg has been disabled ....

[dapper dune]

@celest shadow

[celest shadow]

Could you share me a screenshot of his PUBG MOBILE account getting "disabled", @undone mural?

[polar marsh]

@buoyant salmon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dapper dune]

it just keeps loading and doesn`t put me in any matches

[undone mural]

@celest shadow ok

[celest shadow]

Could you try playing the game on another network, preferably your data connection, @dapper dune?

[rugged cargo]

I tap on redeem 500UC in bonush challenge but no any in game mail i get and also my battle coins are deduct ... what can i do @celest shadow

[dapper dune]

ive tried it and its the same

[rugged cargo]

No response i get from @trim rampartindia server

[dapper dune]

idk if its for the zone that i live on or something else

[celest shadow]

Kindly be patient till a staff in that server responds to you, @rugged cargo.

[clever wharf]

Phone optimizer force me to delete Pubg obb file

[celest shadow]

It could be a server-sided issue, it happened a few days back when a server went down in NA causing some players in NA to not be able to play the game, @dapper dune. Give it some time and should it not be fixed in a reasonable time-span, feel free to ping me here.

You shouldn't delete the game's files, @clever wharf.

[pliant stream]

I want the twitter account which is linked to my pubg mobile account to be unlinked. As the twitter account has been hacked and the email address, password, mobile number have been changed i cannot access that twitter account. So, please unlink the twitter account linked to my pubgm account.

[clever wharf]

@celest shadow this is my 3rd time im discuss this issue when i ignor this message then phone optimizer automatically delete pubg obb file after 14 days

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @pliant stream. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[celest shadow]

Can I know your device, @clever wharf?

[clever wharf]

@celest shadow Honor Play COR L29

[dapper dune]

Oh ok @celest shadow thanks for the help 👍

[pliant stream]

@celest shadow i know that but all my twitter credentials have been changed and someone has been logging in to my account through that twitter

[civic halo]

When bonus challenge will come back?

[hard spear]

8 hours ago I redeemed 1000 bonus points with 100 uc and that time the event was expired but in bonus challenge it was not expired so that my points deducted and not get 100 uc in mail and no response from in game costomer service

[celest shadow]

I honestly have very little information or knowledge of the said device, @clever wharf. Please try to find a way to whitelist or exclude the game from being considered to deletion by your phone's optimiser.

Do you have a second social media account linked to your PUBG MOBILE account, @pliant stream?

[clever wharf]

@celest shadow ok but this is phone in bult app

[pliant stream]

Yes @celest shadow i have my google play linked

[celest shadow]

Log in to the game through your Google Play and manually unlink the Twitter. This process will take up to 7 days, @pliant stream.

@hard spear @civic halo, please join the PUBG MOBILE India Discord Server for further assistance regarding Bonus Challenge:

discord.gg/pubgm-india

[pliant stream]

@celest shadow i know that but someone else has been logging in to my account so i cannot unlink

[celest shadow]

I understand that it is a in-built feature for your device. Try finding or give a Google search on how you could exclude the game from being detected as possibly a "large" file, @clever wharf. I am unfortunately unable to assist you much with this.

Contact the in-game customer service and request for an unlink for the Twitter account, @pliant stream. In the mean time, try to manually unlink the Twitter account till the customer service unlinks it completely for you.

[pliant stream]

Ingame customer service doesn't do anything i already tried

[celest shadow]

One more thing, do you still have access to your Twitter account, @pliant stream?

[pliant stream]

No i don't have access

[celest shadow]

The only solution you have is contacting the customer service. I know the customer service might not be as intuitive, but you don't have any other option. Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait. Should they not respond to you in a reasonable time span, please reply to the support ticket with a kind reminder, @pliant stream.

[polar marsh]

@tight basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pliant stream]

@celest shadow you mean the ingame customer support?

[celest shadow]

That's correct.

[storm flume]

You can contact the customer service via the game settings, @pliant stream. Refer to subpoint 5.3 in #faq for further instructions.

Hello, @hot ibex!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[urban pond]

Not able to redeem bonus challenge rewards!?!?!?

[forest hinge]

Will there ang Season End 35 percent off Discount

[grand notch]

#questions I have Redeemed battle coins but I haven't received any UC and my battle coins cutted from my account

[peak ember]

Help me! First I got 3rd party ban then I got 10 years ban because of VPN pls help me

[flint abyss]

unable to send popularity to a specific person . in past that person blocked me . now that person ublocked me . we have synergy now . Tried unblock ,block then unblock . but didn't work . Plz help me .

[pliant stream]

@celest shadow i don't get any option to talk to a customer executive or somehing?

Someone?*

[celest shadow]

Not able to redeem bonus challenge rewards!?!?!?
@urban pond, kindly join the PUBG MOBILE India Discord Server through #735483472432594994 under regional communities for further assistance regarding the Bonus Challenge.

Will there ang Season End 35 percent off Discount
Yes, @forest hinge. There will be a discount for the RP Points when the season is about to end.

Help me! First I got 3rd party ban then I got 10 years ban because of VPN pls help me
Click on "File Claim" and contact the in-game customer service regarding your account suspension, @peak ember. We are unable to help you with that here and usage of VPN is not recommended at all.

unable to send popularity to a specific person . in past that person blocked me . now that person ublocked me . we have synergy now . Tried unblock ,block then unblock . but didn't work . Plz help me .
@flint abyss, it seems to be a bug. Kindly send a detailed description of your issue and attach the following screenshots to #old.

Your support ticket will be reached out by a support agent but it will take some time, @pliant stream. Be patient on the matter.

[pliant stream]

@celest shadow i did not even get to open a ticket

[celest shadow]

Try again, @pliant stream.

[pliant stream]

That ingame customer service is useless

[golden knoll]

You guys are kidding. The camo skin for the UAZ? Why are there a bunch of bags on top? The people who are sitting in and try to shoot over the vehicle literally cannot see anything cause the bags cover their whole view.... what do we do?

[celest shadow]

As aforementioned earlier, the in-game customer service is the only option that can help you with your issue, @pliant stream. We are unable to help you with account related issues here.

[flint abyss]

@pliant stream u r r8 bro

[pliant stream]

Is there any other way to contact the support? Like mail or anything?

[celest shadow]

Worry not, the team goes through #old regularly, @flint abyss. You do not need a response and such issues should be addressed in the next update which is on September 8th.

[past mortar]

Did anyone got their uc ?

[celest shadow]

You can send an e-mail to the customer service here, @pliant stream:

[e-mail]

Kindly send your feedback regarding the UAZ skin in #old, @golden knoll.

[past mortar]

@celest shadow i did but they are not responding

[golden knoll]

Ight

[pliant stream]

Does that email work for players outside korea and japan?

[celest shadow]

Of course, @pliant stream.

Join the PUBG MOBILE India Discord Server and ask them regarding the Bonus Challenge there, @past mortar:

discord.gg/pubgm-india

[grand notch]

#questions I have Redeemed my battle coins but I haven't received any UC and I lost my battle coins too

[celest shadow]

@grand notch, please read the above.

[flint abyss]

@celest shadow I reported my issue in season 13 but season 14 patch update didn't fix anything . then i reported in the 1st week of season 14 .but no fix . And the ingame support is so useless that if pubg remove the in game support nobody gonna care about that .

[latent sentinel]

@woven atlas Sir please find the solution Yesterday I have redeedmed UC from bonous challenge but yet not received UC

@woven atlas And also tried to contact with customer support but there was no option related to the bonous challenge

[winged basin]

@woven atlas sir need help

[night cloak]

@winged basin state your issue.

@latent sentinel please contact in game support for account related issues.

You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

[winged basin]

Iam a Legit Pubg mobile Streamer & GAMER I HAVE 22K SUBSCRIBERS ON YOUTUBE, AND I STARTED MY YOUTUBE CHANNEL 3YEARS AGO.

I GOT COPYRIGHT STRIKES ON MY YOUTUBE CHANNEL FROM - PUBG MOBILE ( Proxima Beta ) Sir I never Used Other Content or Hacks, Iam a Legit and Hardworking Youtuber,

Please Sir Check Once My Channel AGAIN, And If i Made Some Mistake I apologize for that.

[night cloak]

Click contact us on top right and explain your issue there’ll be a answer

[latent sentinel]

@night cloak sir I have already tried but there no option regarding this

[winged basin]

@night cloak Iam a Legit Pubg mobile Streamer & GAMER I HAVE 22K SUBSCRIBERS ON YOUTUBE, AND I STARTED MY YOUTUBE CHANNEL 3YEARS AGO.

I GOT COPYRIGHT STRIKES ON MY YOUTUBE CHANNEL FROM - PUBG MOBILE ( Proxima Beta ) Sir I never Used Other Content or Hacks, Iam a Legit and Hardworking Youtuber,

Please Sir Check Once My Channel AGAIN, And If i Made Some Mistake I apologize for that.

[celest shadow]

@winged basin, kindly send an e-mail to the claimant. We are unable to assist you with copyright strikes here.

[winged basin]

@celest shadow now its 5days no reply from the claimant

[viral radish]

Why is it that in casual mode my ping is high and in arena it's low?

[latent sentinel]

@TRT丶Viasy sir I have already tried but there no option regarding this

[kind fiber]

l need a 100 uc .l spnd 1000 battle coin not to mail uc help me

[latent sentinel]

@kind fiber same here

[kind fiber]

Ok

You needed uc

[latent sentinel]

@kind fiber yup

[kind fiber]

No

[night cloak]

Why no?

[kind fiber]

No needed 100 uc

Not to mail uc why,?

[latent sentinel]

@woven atlas hello sir I have spended 1000 battle coins for reddening 100 UC but yet not received any UC
Please do something sir

@celest shadow hello sir I have spended 1000 battle coins for reddening 100 UC but yet not received any UC
Please do something sir

[kind fiber]

Yes same to you help me

[night cloak]

When did it happen

[latent sentinel]

@night cloak yesterday

[night cloak]

When

[kind fiber]

Tobay

[restive briar]

Did u check ur in game mail @latent sentinel

[latent sentinel]

@restive briar yup

[kind fiber]

@night cloak tobay

Today

Please help

[night cloak]

Time??

1h ago?

[kind fiber]

No

[night cloak]

So

[celest shadow]

If you face issues with the Bonus Challenge, kindly join the PUBG MOBILE India Discord Server and seek further assistance there:

discord.gg/pubgm-india

[night cloak]

When@kind fiber

[kind fiber]

6:30 am

[night cloak]

Ok

[celest shadow]

Kindly move to a discussion channel if you no longer have an inquiry: #chat or #pubg-mobile

[night cloak]

India?

[winged basin]

@celest shadow send mail to claimant, now its 5days no reply😭

[kind fiber]

Please sir do something

[night cloak]

@winged basin Due to the COVID-19 crisis, support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

Please wait patiently.

[peak ember]

#piston bro help me

[warm pilot]

explain plz

[night cloak]

@kind fiber please join PUBGM India and state your query there

[peak ember]

@celest shadow bro help me

[night cloak]

@warm pilot please join PUBGM India the link has be provided up the chat.

[celest shadow]

State your issue @peak ember.

[peak ember]

@piston Bro got ban because of VPN first i got ban for a week after one week when I login I got 10 years ban help me

[polar marsh]

@peak ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dark ermine]

We face lag essue ingame

[night cloak]

@peak ember u could've avoided VPN after 7 day B@n

[wanton dock]

Hello hi sir

I am radium to battle coins to Uc so my battle coins is gone but not coming my UC

Please help me sir

[polar marsh]

@wooden folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dark ermine]

I ply on 60ms but my character teleport again and again
I face this essue for last 3 days

[night cloak]

@wanton dock Kindly join PUBGM India and state your query there, you can find the invite link via #735483472432594994.

[lucid granite]

I didn't get my 500 uc redeemed by battle coins till now

I redeemed it around 6:30 AM today

[sullen citrus]

What is this piston 😡 @celest shadow

@celest shadow Reply 😡

[wanton dock]

5295040375 sir this is a my id i am redeem battle coins to uc i don't no event is end but I am redeem so my battle coins is gone 5000 coins so please help me sir

[celest shadow]

Stop spamming, @wanton dock.

It's self-explanatory, @sullen citrus. The event has ended, that's that.

[wanton dock]

Please help me sir

[storm flume]

You can contact the customer service via the game settings, @wanton dock. Refer to subpoint 5.3 in #faq for further instructions.

[sullen citrus]

Pubg Mobile We were doing wrong with the people Morning saw the message of more than 50 people that my 5000 battle coins were ruined. @celest shadow @night cloak @spring zephyr

[storm flume]

Rock47 is AFK: AFK - 11 hours ago

[night cloak]

@echo stream stop spamming please.

@celest shadow you got any info on this battle coin issue that's been recently reported by players? Might be worth a pinned message on further instructions?...

[celest shadow]

Kindly contact the in-game customer service for further assistance regarding loss purchases, @sullen citrus.

@night cloak, not at the moment.

[sullen citrus]

Piston you are mad ? @celest shadow

[lucid granite]

I contacted in game support they didn't reply till now

[night cloak]

Okay, so just go with contact ingame cs?

[cedar bobcat]

@polar marsh @polar marsh hey pubg i reedem 300 uc form bonus challenge point but i didn't get uc please help me i lost my 3000 bonus points

[celest shadow]

That's correct, @night cloak. Customer service will be able to assist them with this.

[night cloak]

@polar marsh @polar marsh hey pubg i reedem 300 uc form bonus challenge point but i didn't get uc please help me i lost my 3000 bonus points
@cedar bobcat Contact in-game customer service regarding loss of purchases.

[celest shadow]

@sullen citrus, I'm perfectly fine. Kindly contact the customer service. Additionally, you can send a feedback report in #old.

[cedar bobcat]

I try but they are not replying me i lost my 3000 bonus challenge point

[night cloak]

I try but they are not replying me i lost my 3000 bonus challenge point
@cedar bobcat Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

[lucid granite]

Same ingame support isn't replying

[night cloak]

It takes longer for them to process things. Please be patient.

[cedar bobcat]

Will they help me ??

[night cloak]

I'm sure they will. That's their job, yes.

[cedar bobcat]

You can't do anything from your side??

[polar marsh]

@sturdy jacinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I'm just a regular player like you, so not really. Here on discord, you will mostly talk to Discord's Staff and community players, not to Tencent's Staff or Devs. There is a difference, mods for example can't throw ch3aters out or help getting your account back. All they / we can do is help you with a little bit of assistance regarding who to contact. (It's mostly ingame customer service, that's why they exist)

[cedar bobcat]

Ok thank you

[night cloak]

Hello I was redeeming UC from battle coin unfortunately it showed me system is busy and then deducted my battle coin and didn't got my UC

[jagged fractal]

Is this suppose to be normal

[wanton dock]

5295040375 sir this is a my id i am redeem battle coins to uc i don't no event is end but I am redeem so my battle coins is gone 5000 coins so please help me sir

[jagged fractal]

Since yesterday it has been like this

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jagged fractal]

Any way to fix this lag

[merry cradle]

I was redeem 6000 battle coin from bonus challenge but uc was not add to my account and no battle coin left. This is my id-5431414629. Any pubgm official slove that problem

[night cloak]

Any way to fix this lag
@jagged fractal you should reinstall or repair

I was redeem 6000 battle coin from bonus challenge but uc was not add to my account and no battle coin left. This is my id-5431414629
@merry cradle same problem bro

[jagged fractal]

i repaired and reinstall yesterday

still have this problem

[wanton dock]

I was redeem 6000 battle coin from bonus challenge but uc was not add to my account and no battle coin left. This is my id-5295 040 375

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

You can contact the customer service via the game settings, @wanton dock @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[merry cradle]

@storm flume customer service via game is not working

[wraith brook]

@merry cradle Wdym by not working ?

[earnest cove]

@spring zephyr Any updates ? I redeemed 12 hours ago still haven't got that

[storm flume]

You can contact the customer service via the game settings, @earnest cove. Refer to subpoint 5.3 in #faq for further instructions.

[cedar bobcat]

hey pubg i reedem 300 uc form bonus challenge point but i didn't get uc please help me i lost my 3000 bonus points

[onyx cairn]

@sick lotus
The PMCO is a TPP tournament, FPP has own dedicated events. Just follow the Esports channels, pinned in #community-news, to not miss any announcements regarding it!

[merry cradle]

I was redeem 6000 battle coin from bonus challenge but uc was not add to my account and no battle coin left. This is my id-5431414629. Any pubgm official slove that problem

[storm flume]

You can contact the customer service via the game settings, @cedar bobcat @merry cradle. Refer to subpoint 5.3 in #faq for further instructions.

[cedar bobcat]

Machete but customer service is not replying

[merry cradle]

Machete but customer service is not replying
@cedar bobcat sam thing

[cedar bobcat]

I lost my 3000 bonus challenge point

😭

[merry cradle]

I lost my 3000 bonus challenge point
@cedar bobcat i was 6000

[kind fiber]

Ok

[cedar bobcat]

Rytnix what should we do now?

[kind fiber]

I lost 1000 bonus point

100uc

😡

[storm flume]

You can contact the customer service via the game settings, @kind fiber @cedar bobcat @merry cradle. Refer to subpoint 5.3 in #faq for further instructions.

[cedar bobcat]

I lost 3000 . 300 uc

[merry cradle]

Rytnix what should we do now?
@cedar bobcat 🤬

You can contact the customer service via the game settings, @kind fiber @cedar bobcat @merry cradle. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume game setting service did not
replay

[wraith brook]

They reply wait patiently

[night cloak]

@storm flume customer service in game is not working properly

[merry cradle]

@storm flume customer service in game is not working properly
@night cloak that's right

[night cloak]

Machete but customer service is not replying
@cedar bobcat same bro

[kind fiber]

Yes

Bouns redeem event finish

[merry cradle]

Bouns redeem event finish
@kind fiber then

[digital bolt]

Today bouns challenge rewards closed why ?????😭

[sage shard]

Any update reply crew challenge....!!

[merry cradle]

any one know how to contact in game customer service

[ripe parcel]

Guys, I want to unlink the email login because I lost the email ، What should I do

[digital bolt]

@sage shard yes broo same doubt

Hello scamers please reply

[night cloak]

Can you guys please move to PUBGM India for query’s regarding bonus challenge, you can find the link via #735483472432594994.

[spark breach]

Season 15 themes

[night cloak]

@spark breach no offical announcements yet keep a eye on #news.

[spark breach]

@night cloak 😩🤨

[sand path]

@ripe parcel is it hacked?

[night cloak]

@merry cradle You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

[merry cradle]

@merry cradle You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.
@night cloak that's not replaying

[ripe parcel]

I own the Facebook associated with the account
I own the Twitter associated with the account
.
But I want to unlink of the new email because I lost it

[pseudo compass]

I can't login into my account it shows the account has been logged in with a newer version and can no longer run on the previous version please update.
My game is updated I tried repairing I reinstalled several times but didn't work
Please help!

[sand path]

For now it isn't available. Wait until 8th to see if it is added in the 1.0.0 version. If not. Contacting customer service is the only way. @ripe parcel

[storm flume]

You can contact the customer service via the game settings, @pseudo compass. Refer to subpoint 5.3 in #faq for further instructions.

[pseudo compass]

@storm flume they don't help

[ripe parcel]

This means that currently I can never unlink email?

[sand path]

For now. Yes.

If it is hacked. The customer service might unlink it for you if you contact them.

[ripe parcel]

ok , thank you 🤍

[pseudo compass]

@sand path help me toooo😭

[night cloak]

Wait for an update, @pseudo compass.

If it is hacked or something contact in-game customer service.

[pseudo compass]

Neh it isn't hacked

Hasn't been active since I am unable to login

[night cloak]

Wait for an update.

[pseudo compass]

It'll work?

[sage shard]

@night cloak any update related crew challenge last u said that after pmco final...?

[night cloak]

It'll work?
@pseudo compass yep it will.

@sage shard yes I said that.

[sage shard]

@night cloak then where it is?

[night cloak]

You'll get that Soon ™️

[sage shard]

@night cloak ok

[desert marten]

Will you open the cheaters channel today?

[night cloak]

No ETA

[bitter pasture]

@desert marten lol

[desert marten]

@night cloak

Will you open the cheaters channel today?

[night cloak]

No ETA
@desert marten

Yes @night cloak

Is it possible to appeal for a lighter demotion?

Is your account banned??

Yeah. I have about 5 days left

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[delicate walrus]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @delicate walrus. Remember to read through #faq before asking questions in the support channels.

[night cloak]

PUBGM TEAM Please Highly Compress 1.0 Update

[tired fractal]

Why can't i play hd/hdr with extreme fps on ipad air 3? i believe iphone x has hdr extreme fps

[jade bluff]

Player Id: 5121952889
Today I had Purchased 5000 Battle Coins of 500UC and When I go back to Purchase UC with that Battle Coins, The battle coins are Deducted but the UC doesn't arrives in Mailbox or in-game. Please help me in this. I'll be very Thankful to you

[forest violet]

500 uc had been redeemed by me
tomorrow but I still not got the mail to claim 500 uc
My id no is 5380806729

[jade bluff]

@forest violet Same Problem happens to me Today's Morning,,, Battle Coins deducted but Don't received UC

[forest violet]

Let's see when they'll reply@jade bluff

[jade bluff]

I just Wrote my issue just above yours

[storm flume]

You can contact the customer service via the game settings, @jade bluff @forest violet. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Contact the in-game customer service if you haven't got that after 24 hours, @jade bluff @forest violet.

[forest violet]

They're not replying@night cloak

[night cloak]

They'll.

[jade bluff]

@night cloak They are not replying

[tired fractal]

Why can't i play hd/hdr with extreme fps on ipad air 3? i believe iphone x has hdr extreme fps

[night cloak]

Hello pls help me i have this problem i can not login game pls helpmeee 😭

[night cloak]

Just don't spam in there, they'll reply.