questions

[noble hinge]

#4.11 not worked

[night cloak]

4.5 ?

You just said your account was unlocked.

[noble hinge]

Not work too

Play a game got agian

[night cloak]

It's your device rooted or jailbreaked

[noble hinge]

No

Check my YT

I uploaded a video

My issue

[tawny zenith]

Any clue about the solution where hackers freeze the server? Even in squad games it happens. #trashgame

[noble hinge]

@night cloak never jailbreak my ipad

[night cloak]

Try reinstalling the game.

@tawny zenith #old

[noble hinge]

Factory reset my device twice also reset my wifi

[night cloak]

Try using a different network and check if you're facing it.

[polar marsh]

@noble hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wise fox]

Any way to fix the eternal "updating download list" on emulator ? first time downloading, used vpn, restarted router/pc, etc, nothing helped

[storm flume]

You can now access #emulator-chat and #emulator-support, @wise fox. Revert this at any time by sending .emulator in #481204134859505684.

[proud bay]

@noble hinge @night cloak this is the same issue I have

[polar marsh]

@fickle bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy drum]

Why does my melee weapon not available sometimes and need to drop and pick-up to use?

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @proud bay. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@proud bay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @glossy drum!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[glossy drum]

@storm flume thank you.

[coarse depot]

@polar marsh I’ve won the Underworld Guide Set in the pharaoh rise spin and didn’t receive it then i contacted the customer service and did all the steps that would make me claim my reward and nothing worked

[glossy drum]

Nice reward if you get it.

[coarse depot]

@glossy drum i did but didn’t receive it i hope they would help

[glossy drum]

They should. Maybe log out of game force quit reboot device might work.

[night cloak]

Can you post it in #old with User ID, @coarse depot also try re-login to the account.

[coarse depot]

I texted the customer support and did all the steps they told me to do and it didn’t work

@night cloak okay thank u

[ebon crown]

When will Sweet pineapple set back again ?
It's been 2 months many people asking about the restock of that outfit

[night cloak]

#old @ebon crown and no ETA about that.

[ebon crown]

😑

[glossy drum]

Is there a Chinese version of PUBG that is separate download?

[night cloak]

@glossy drum Yes.

[glossy drum]

Is there a link that you have?

[night cloak]

It is only available to people in China.

[glossy drum]

Ok. I thought it was available to us too.

[lucid cargo]

Please try to help me to fixing it

[amber mist]

guys i have i question this emlautor chienese version in not safe ?

[lucid cargo]

I facing this problem when I play

[amber mist]

@night cloak the elmlautor chinese version safe to play ?

[proud bay]

@lucid cargo me too

same problem

[amber mist]

@everyone guys i have question this emlautor chienese version in not safe ?

[lucid cargo]

I send to them many emails but no answer no solution

[short eagle]

@amber mist use #emulator-support

[night cloak]

@amber mist Only if you play Game for Peace. For global version, only gameloop is recommended.

[lucid cargo]

@proud bay two weeks I have this problem

[polar marsh]

@amber mist:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@hard verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@lucid cargo please send a screenshot of it in English or a translation.

[noble hinge]

@night cloak where can i fix my issue please i tired of getting kick from game

[night cloak]

@lucid cargo didn’t say DM me.

@noble hinge For now, switching internet sources is the only solution we have.

[lucid cargo]

@night cloak i send it in private

[night cloak]

You sent the same screenshot I need it in English. You’d be better to join a regional community refer to #735483472432594994

[noble hinge]

@night cloak but its only with my main account with my second account work fine

[gusty crane]

Hi ,

[night cloak]

How may I help you, @gusty crane

@noble hinge Keep playing on your 2nd account for a few days to see if the problem starts occurring, or not.

[noble hinge]

Ok

[gusty crane]

How to down here picture?

[lucid cargo]

@night cloak i will send it by English

[gusty crane]

Glitch or what ??.

[runic finch]

Server issue

[night cloak]

What is a glitch ?

[runic finch]

Malfunction

[night cloak]

Oh your outfits showing? Report it in #old.

[gusty crane]

Glitch yes? @night cloak

[night cloak]

Yup feel free to report it in #old.

[gusty crane]

oh done :*).

[boreal comet]

Sorry for Bothering but i just finished my installation
got it from Gameloop.fun
so how about this?

[night cloak]

@boreal comet you can access #emulator-support by typing .emulator in #481204134859505684, state your query there.

[polar marsh]

@last sluice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proud bay]

@night cloak the error for @lucid cargo and @noble hinge and me is:"We have terminated your connection because of data error..."

I have for more than a week

[night cloak]

Please refer to #faq subpoint 4.11

[proud bay]

I already did

didn't work

I reinsalled 3 times

[night cloak]

Refer to #faq subpoint 4.5?

[proud bay]

I tried my brother account and worked fine..

Refer to #faq subpoint 4.5?
@night cloak yes

[lucid cargo]

@proud bay yes tamer i have same problem

[night cloak]

@night cloak that’s like three reports about this problem could there be something wrong ?

[proud bay]

it happens only in classic mode

[night cloak]

3 in the last half hour.

[proud bay]

Viasy I know more 10

I researched on this channel

many reported

[night cloak]

Okay.

[proud bay]

I talked to them personally

[night cloak]

I’ll talk to a staff member about the issue.

@night cloak The issue was reported.

[proud bay]

I can give you names, tried to find out if they solved it but there didn't

[night cloak]

Okay cool thank you @night cloak

@proud bay please wait patiently for a fix, the issue has been reported to the PUBGM team to make them aware of the situation.

[polar marsh]

@brittle wagon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lucid cargo]

@proud bay it happened to me in classic mode also

[night cloak]

@lucid cargo please wait patiently for a fix, the issue has been reported to the PUBGM team to make them aware of the situation.

[proud bay]

@night cloak @night cloak do you know how much time?

[night cloak]

No ETA.

[brittle wagon]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brittle wagon. Remember to read through #faq before asking questions in the support channels.

[proud bay]

I can give you the scenarios if that helps

[night cloak]

It’s fine it’s been reported.

[proud bay]

ok thanks

[night cloak]

We’ll mention you if we need anymore information.

[proud bay]

ok

[solemn relic]

We have terminated your connection because of a data error with your client. Please check your network connection and try again." This happened for more than 30 times when i kill someone , i made the steps of the static DNS and the problem is still there

[noble hinge]

I uploaded a video also

[night cloak]

@noble hinge please wait patiently for a fix, the issue has been reported to the PUBGM team to make them aware of the situation.

[noble hinge]

Ok thanks 😊

[brittle wagon]

Why all my uc getting zero after i charge?

[lucid cargo]

@night cloak I facing this problem from two weeks me and tamer @proud bay

[night cloak]

@brittle wagon where did you buy it from?

[brittle wagon]

App store itunes card

[night cloak]

Okay guys I understand the issue you’re having, and it’s been reported please wait patiently for a fix and avoid spamming this channel. @lucid cargo @noble hinge @solemn relic @proud bay

[brittle wagon]

And i lost my app store password and after i try wrong one it get cloessed and when i get new app account and put 30$ it all gone!

[night cloak]

@brittle wagon does the UC top up then go to zero or just stays at 0

[brittle wagon]

No just stay zero

And i reported that they said they i used a bad website but didnt ! Cuz i buy uc by itunes

[lucid cargo]

Ok thanks @night cloak

[night cloak]

Please check your game inbox if you got any deduction mail.

[delicate girder]

Is something wrong with the servers?

[night cloak]

@delicate girder screenshot please.

[delicate girder]

Game seems to be lagging

[night cloak]

Any errors ?

[delicate girder]

Definitely not only for me

[polar marsh]

@jaunty flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Can you try explain your query in a-little more detail @delicate girder.

[delicate girder]

Ok

It looks like the game is laggy like I have bad connection

But that cant be the case since all of my team faced the same issue

[night cloak]

@brittle wagon no qt’S in my dms please stay in this channel.

[brittle wagon]

Ok

[night cloak]

@delicate girder does your ping still stay low?

[delicate girder]

And I'm pretty sure other players were also lagging since they just stood still for a while

[brittle wagon]

And i reported that they said they i used a bad website but didnt ! Cuz i buy uc by itunes?? Can u answer this! Plesse

[delicate girder]

@delicate girder does your ping still stay low?
@night cloak it did at first but they it skyrocketed

[night cloak]

Please check your game inbox if you got any deduction mail.
@brittle wagon

@delicate girder please refer to the latest pinned message in this channel.

[brittle wagon]

Yes i got one

[delicate girder]

Thanks

[eternal arrow]

When will other devices get 90 FPS?

[brittle wagon]

But its not truth i buy it offically from pubg

[night cloak]

@night cloak will handle your query @brittle wagon.

[opal forge]

My one friend has started using cheats can i report him here

[storm flume]

You can contact the customer service via the game settings, @brittle wagon. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@eternal arrow all device that support the feature will get it on the 8th of September.

[storm flume]

Hello, @opal forge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[jovial belfry]

Hello Guys.. I have a question at the end of current season tier drop down well i am Diamond III what will be my tier at the new season?

[proud bay]

Then, follow it :GWcmeisterPeepoShrug:
@spring zephyr just wanted to give you feedback that it didn't work - the solution Rock47 suggested-.

[eternal arrow]

How will i know if my devices supports feature before 8th September?

[opal forge]

I will dm rock his id instead

[brittle wagon]

@night cloak how ?

[opal forge]

[night cloak]

@jovial belfry

[opal forge]

When u became a mod @night cloak

[jovial belfry]

Wow from Diamond to gold.. Thanks at all

[night cloak]

Names still green use #chat

@brittle wagon Either you or someone else sent UC to you which was purchased from unofficial sources. The customer service will not help with that. All future purchases will be deducted until the UC amount purchased illegally is covered.

[vagrant forum]

@eternal arrow, the requirements would be a display with 90hz refresh rate and probably Snapdragon 855 or better.

[brittle wagon]

@night cloak but how i can know how much it is????? And all my purchases from midsbuy abd itunes!!!

[night cloak]

@brittle wagon Only you know better.

[brittle wagon]

Like ikk people refund money but they never get what i get and i did nothing !! I got proves @night cloak

I got my itunes card and my app store get dissabled bcz wrong password !

[night cloak]

@brittle wagon Again, all future purchases will be deducted until the UC amount purchased illegally is covered. There’s nothing that can be done.

[brittle wagon]

Will idk tbh bcz im not that rich to keep puting money!!! Thats unfair it should be way to make sure cuz mistakes happen and im contacting them in game

[polar marsh]

@slow cloud:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brittle wagon]

Im in pubg sincse season 3 and now this happen to me! Whyyy @night cloak

Idk these mistakes make us leave the game beacuse i spend to get outfits in pubg not to get my money token with no reason

Think ill just delete my pubg and thank you ♥️ @night cloak

[polar marsh]

@lapis blaze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn relic]

@brittle wagon you must purchase from a credible source

[night cloak]

dear pubg mobile my id is . 5299817818. almost 30 mnts ago after finish my match there a notification that data has changed . my id is totally legit . i almost spent 100k uc in this account . i also invite you to check my pc .. my pc is totally free from virus. give me my id back

[brittle wagon]

@solemn relic i didnnot i got proves all my purchessd from pubg and midsbuy

[night cloak]

@solemn relic please leave it alone it’s been dealt with.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak Please do not use languages other than English, Refer to #735483472432594994 for regional communities.

[ebon crypt]

Which region is besst to access the bonus challenges i never access then i hear they give Uc

best* sorry

[night cloak]

I know it’s available for the India region.

@polar marsh i need to talk to support fast please !!

<@&481161015728406538> <@&639889499718942720>

[celest shadow]

Please state your issue.

[ebon crypt]

@night cloak For how long do they take before it changes and what's the next region you'll be moving to

[celest shadow]

Kindly do not use those role mentions for such, @night cloak. Only use them for emergencies.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[heavy vortex]

#discord

[ancient carbon]

and now what's this

?

i need a big explain from this support

[night cloak]

@ancient carbon it’s a ongoing issue at the moment, it’s been reported to the PUBGM team to be investigated.

[ancient carbon]

why

@night cloak i don't do anything bro

[slate shard]

It happened to me also bro

[night cloak]

Refer to #faq subpoint 4.11 to see if it’ll fix it.

If not please wait for the PUBGM team to fix the issue.

[ancient carbon]

@night cloak where i can fix it

[night cloak]

Refer to #faq subpoint 4.11 to see if it’ll fix it.
@ancient carbon @slate shard

[slate shard]

Mine was fixed I Just reinstalled emu and I never got it back yet

[ebon crypt]

For how long do they take before it changes bonus challenge regions?

[slate shard]

@ancient carbon Just change your time

[night cloak]

@ebon crypt it will only be available to the regions it’s currently in, no news about other regions getting it.

[ebon crypt]

okay

[ancient carbon]

@slate shard time on emulator ?

[slate shard]

Yup

[ancient carbon]

@slate shard mean do it 31 aout 2020

[night cloak]

Are you guys emulator?

[ancient carbon]

@night cloak yes

we are

[night cloak]

@ancient carbon you can access #emulator-support by typing .emulator in #481204134859505684, state your query there.

[ancient carbon]

@slate shard ??

[night cloak]

Use #emulator-support.

[proud bay]

@ancient carbon @slate shard I have the same problem, I use emulator too

[ancient carbon]

@night cloak how i can use it

bro

[proud bay]

@night cloak I already reported in #emulator-support

[night cloak]

@ancient carbon you can access #emulator-support by typing .emulator in #481204134859505684, state your query there.

[proud bay]

I already tried their bro, it's a game issue not an emulator

because many other players have the same issue right now on ipads and phones also

[ancient carbon]

@proud bay what's this

is it fair

to usres

[proud bay]

changing time and timezone and DNS does not help

[night cloak]

Yes but please use emulator support as they assist you there.

[polar marsh]

@proud bay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

my account stoped with no reason !
ID : 5354722039

[ancient carbon]

@night cloak how can use it ?

[night cloak]

@celest shadow can you give @ancient carbon emu please.

Hang on @ancient carbon it’ll be done shortly.

[ancient carbon]

@night cloak okay

[storm flume]

You can now access #emulator-chat and #emulator-support, @ancient carbon. Revert this at any time by sending .emulator in #481204134859505684.

[ancient carbon]

@night cloak where i can find #481204134859505684.

on emulator

[night cloak]

@ancient carbon click on this -> #emulator-support

[frosty stump]

and now what's this
i need a big explain from this support.

[night cloak]

@frosty stump you can access #emulator-support by typing .emulator in #481204134859505684, state your query there.

[polar marsh]

@frosty stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow pumice]

Anti cheat of pubg people live streaming hack from platinum to conquer 🤣

[night cloak]

@hollow pumice you can report them via omelet.

[hollow pumice]

Nothing happened ever bro neither they do anything not even pubg does

[subtle citrus]

@celest shadow @bold siren

Help me plz

[hollow pumice]

Seems like in the end everyone will be using hack

[polar marsh]

@subtle citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jaunty widget]

Pubg Uc hack Avilable ?

[night cloak]

@jaunty widget we do not answer questions as such.

@jaunty widget Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in-game.

[polar marsh]

@mint creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[golden siren]

My account hacked who help me?

[ember wraith]

Hi, my Twitter account has been hacked and it is linked to the game, and I cannot access the game please help me.

[night cloak]

@golden siren can you still access your account ?

@ember wraith please refer to #faq subpoint 2.8

[golden siren]

No

[night cloak]

@golden siren do you have social media connected to your PUBGM account?

[golden siren]

Yes

But hacked

[night cloak]

@golden siren please refer to #faq subpoint 2.8 for further intruction.

[golden siren]

I can't access my other social media account

[snow geyser]

I am pretty sure that anti cheat system is a trash... It cannot detect auto-aim and increased bullet damage cheat!

Please improve it!

[night cloak]

@snow geyser suggestions are welcomed via #old take a read through #news to see the improvements being made.

[snow geyser]

It's not a bug... It's trash

[night cloak]

@jaunty widget may I ask what platform that’s being streamed on?

@snow geyser I didn’t say it was a bug I said “suggestion”

Feedback&bugs is the use of the channel.

[ember wraith]

اريد الديسكور الخاص بالعرب

[storm flume]

Please do not use languages other than English, @ember wraith. Refer to #735483472432594994 for regional communities.

[ember wraith]

I do not speak English, I want the Arabic discord

[jaunty widget]

ഹലോ ഐ ഫക്ക് യു പബ് നോബ്

[storm flume]

Please do not use languages other than English, @jaunty widget. Refer to #735483472432594994 for regional communities.

[celest shadow]

@ember wraith, discord.gg/pubgm-mena

[acoustic inlet]

hi , i have small problem here , if i use my wifi ( it's work fine in everything even other game ) but only in pubg it's show me my ms 20-30 but it's have super lag spike or not even open the game

i try to turn off the wifi and try my SIM card internet and the game work normal , i try to restart my modem and my phone also i got the same issue when i connect back to modem WIFI , did anyone got this issue before and how to solve it ?

[spring jay]

Сколько нужно задонатить чтобы не банили за использование читов?

[ionic sparrow]

Help please

I couldn’t move ingame

I refreshed the app and got kicked from the game

[storm flume]

Please do not use languages other than English, @spring jay. Refer to #735483472432594994 for regional communities.

[ionic sparrow]

@night cloak

[night cloak]

@ionic sparrow if you freeze it’s fairly rare just restart and click enter match.

[ionic sparrow]

I refreshed the app and got kicked from the game
@ionic sparrow

[polar marsh]

@spring jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic sparrow]

@night cloak ^

I got kicked from the game

[night cloak]

We cannot help maybe you died.

[ionic sparrow]

Didn’t allow me to reenter

I didn’t

My teammate told me I didn’t die

[teal crypt]

Hello, I need help, I've played with a random person 1 match only, I have reported him as a cheater after knowing that, he got banned in the same match, I haven't received any ban title and will I get ban too..

[ionic sparrow]

You get ban title after you got people banned on multiple occasions I’m pretty sure @teal crypt

[teal crypt]

Will I get ban also?? I've played only 1 match from recruitment

[night cloak]

No it’s one van. @teal crypt did you get a in game mail saying he was banned.

@teal crypt if you’ve reported them you should be okay.

[teal crypt]

No, it's showing processing

[polar marsh]

@teal crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@teal crypt you’ll get the banned rewards after the user has been banned you’ll get a in game mail.

[serene meteor]

Plz fixe it

[night cloak]

What’s your issue @serene meteor ?

[serene meteor]

Uploading video

[night cloak]

@celest shadow is this a bug or have vehicles been made not to blow up in training?

[polar marsh]

@keen drum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[subtle mirage]

Hi i get the 7.1 gameloop version how can i know if this is official one ???

[lucid cargo]

@storm flume PUBG MOBILE#5879 YouTube・Viasy#5275 same problem not solved yet ld number 527315975

[tired fractal]

@subtle mirage Only download from official website or in-app update

[lucid cargo]

@night cloak

[brazen star]

Hello
Is there any one from pupg MOBILE support to tak with him

[serene meteor]

Can i get any answer? @night cloak

[tired fractal]

@lucid cargo
Connection terminated due to data error

Reason for this issue may include :
white_small_square The DNS server of your network connection has trouble connecting to the game's server.
white_small_square Repeated and forced change of network while in-game or a change in client sided data, for example: device date and time.

Solution:

white_small_square Go to device settings » System › Date and time › Turn on the options saying Automatic date & time and Automatic time zone.
This will make your device use network provided date and time and will fix your issues.

Facing issues even after changing time? Try switching to a better network or change the DNS server settings using the app DNS Changer from the Play Store.

For further information about changing DNS refer to faq 4.5 in #faq channel.

@brazen star Can you explain your issue?

[lucid cargo]

@polar marsh my problem not solved yet id number 527315975

[brazen star]

@tired fractal I need help from pubg

[tired fractal]

@brazen star can you explain your issue?

[brazen star]

@tired fractal my issue is my account been hacked from email linked i need to removet

[night cloak]

@serene meteor please do not use that role.

[tired fractal]

@serene meteor Do not tag Community team role

[night cloak]

@serene meteor please wait patiently my for a response.

[serene meteor]

Ok sir. But plaz replay my message

[night cloak]

@lucid cargo I told you to wait patiently for a fix the team are aware of the issue.

[serene meteor]

@tired fractal @night cloak

[night cloak]

@tired fractal there’s a issue with the terminated thing Rn.

@subtle mirage you can access #emulator-support by typing .emulator in #481204134859505684, state your query there.

[brazen star]

And the customer service didn't help @tired fractal

[serene meteor]

Text here 30 minutes ago

[night cloak]

@brazen star You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

Please understand we cannot help with account related issues.

[tired fractal]

@tired fractal there’s a issue with the terminated thing Rn.
@night cloak yeah i heard that its happening to a lot of people rn

[night cloak]

@serene meteor please post your video in #old.

[brazen star]

@night cloak they didn't answer or do anything

[serene meteor]

Bt no one replaying thats why i had to use that tag

[polar marsh]

@mint adder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Please understand we cannot help with account related issues.
@brazen star

[polar marsh]

@native pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brazen star]

@night cloak ok but now what i can do with this problem

[celest shadow]

@serene meteor, please do not use the Community Team role mention.

[brazen star]

@night cloak I need someone to talk because the customer service is just Machine
Answer me

[night cloak]

Please understand we cannot help with account related issues.
@brazen star

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @brazen star. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[slender wharf]

@native pecan We do not recommend the usage of vpn's, use them at your own risk.

[night cloak]

Hey please i have probelm with my account

[slender wharf]

What is it? @night cloak

[balmy forum]

i get this data error on one account only

[night cloak]

I wanna change my region server but i can’t

Fix pleaaase:(

[slender wharf]

@balmy forum Does it say terminated connection?

[balmy forum]

yes every match

[slender wharf]

@night cloak The change region option isn't available in the EU region.

[celest shadow]

The "Change Country/Region" option will not be available if you are in or if your account is created in the EEA regions, @night cloak.

[night cloak]

What i do now):

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @balmy forum. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

I wanna change this server

Please

[balmy forum]

@slender wharf yes every match : only one account other account is fine
tried onseveral devices same issue

[celest shadow]

Try changing your network, @balmy forum. It is not about your device.

[night cloak]

Please fix my problem:(

[slender wharf]

@night cloak Please read the message piston mentioned you in.

We cannot help with changing regions.

[celest shadow]

Unfortunately due to the government laws, the option will not be available on your account, @night cloak.

[night cloak]

Well what do I do to change it?

[celest shadow]

You cannot change it unfortunately, @night cloak.

[night cloak]

😦

[dark pollen]

I want to report a hack ,how

[storm flume]

Hello, @dark pollen!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[native pecan]

@slender wharf i used vpn only to change the country then i deleted the vpn from my phone, so the country on my account now is Russia but i live in UAE , that what i am asking about , is there any problem with what i did ?

[balmy forum]

@celest shadow i play with other account normally i switch to my main account i get this error every match
i tried :

emulator , andrdoid phone

3 different internet providers

even i asked my friend from other country and same problem

my account is very expensive please help me

[native pecan]

@slender wharf i changed the country because there are many events not available on my country

[slender wharf]

@native pecan Your account should be fine.

But, we do not recommend it

[balmy forum]

@slender wharf please :(

[slender wharf]

Have you changed the DNS?

[balmy forum]

i changed every thing

[native pecan]

@slender wharf thank you so much

[balmy forum]

problem is tied with the account itself

[slender wharf]

Did you try to fix your timezone on the phone?

[balmy forum]

yes 3 different devices

[slender wharf]

Well, you could try to report it in #old

But the issue isn't within the account.

[tired fractal]

Does anyone know what streaming settings are used for PMCO?

[balmy forum]

@slender wharf thanks , any specific user to mention?

[slender wharf]

No need to mention anyone, community team read through it daily so your issue will be read.

[proud bay]

Try changing your network, @balmy forum. It is not about your device.
@celest shadow this won't help, I have the same issue, switched devices, networks, nothing helps

[balmy forum]

@proud bay i get that error in the middle of match or when you open scope ?

[slender wharf]

Does anyone know what streaming settings are used for PMCO?
@onyx cairn

[desert thunder]

My case is open from 7 days I can't submit another case until they are not reply me but why 7 day please check

[proud bay]

@slender wharf according to Viasy it been reported

[desert thunder]

@lime juniper

[proud bay]

@proud bay i get that error in the middle of match or when you open scope ?
@balmy forum in the middle of the game, mostly when firing

[slender wharf]

@desert thunder Were you banned?

[desert thunder]

Yes

[slender wharf]

How long?

[balmy forum]

@proud bay same issue

[proud bay]

@slender wharf I have this problem since 7 days, today Viasy and other moderator said that it's noted and reported

[desert thunder]

28/8

[polar marsh]

@desert thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

@proud bay Well, if it is already noted please wait for a fix.

[proud bay]

I'm waiting, for now I can't play, hope to be fixed

we tried every solution suggested, nothing helps, and I contacted many users who reported this, also no one solved, so it seems we must wait..

[white ravine]

Guys. I getting message “terminated your connection” many time. I change my device from android to iphone and play couple game and still showing me. I change wifi to DATA and still i use other wifi and other provider. Still also. Anyone can help me for this issue i read #faq 4.11 and 4.5. I do instructions but still

[slender wharf]

@white ravine The problem was noted, please wait for something to be announced on what to do.

[white ravine]

Thank you @slender wharf

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender wharf]

@night cloak Yes it will stay bronze V until you climb back up, that is because you were banned for cheating/playing with cheaters.

[night cloak]

Okay, I understand. Will I still earn the Season 14 Ace title?

[slender wharf]

No.

[tall pecan]

Earn

[night cloak]

My account keeps getting banned on pubgmobile and everytime it gets unbanned i try to play one game and it bans me again mid game everytime. Please help because im not doing anything, im not even talking in game or anything and i have proof of each time it happens

@night cloak is it the terminated connection ban?

can i put an image in here to show

that was a couple days ago and i was livestreaming about 15 minutes ago and got banned mid game

@night cloak it’s a on going issue for a majority of people at the moment and it’s been reported to the PUBGM team to be investigated/fixed. Refer to #faq subpoint 4.11 to see if that helps.

@night cloak ok thanks and I'll try to see if that helps

[slender wharf]

no begging, @kindred cave.

[slate isle]

“Season of color” event doesn’t show if I’m on my WiFi, only on my mobile connection. I guess it’s an IP filter. Can I send them to someone? I don’t want to post them publicly

[silent yoke]

Hi

[night cloak]

Hey, @silent yoke how can I help you?

[silent yoke]

is there anyway to make the controls appear on screen when using emulator(gameloop)

[storm flume]

You can now access #emulator-chat and #emulator-support, @silent yoke. Revert this at any time by sending .emulator in #481204134859505684.

[slender wharf]

You can ask in #emulator-support

[silent yoke]

thanks

[slender wharf]

@slate isle Can you show me a screenshot of the event?

[polar marsh]

@strong scroll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

this hacker is coming soon in top 100 , BAAAN SYSTEM IS SLEEPING

[slender wharf]

Report them in-game, @floral moon. I'm sure they will be banned soon :P

[floral moon]

@slender wharf àlredyvreported 8 hours a go

[slate isle]

@slender wharf

[floral moon]

@slender wharf i lost my tier point 4 times because of this hacker

[slender wharf]

Well then please wait, trying to report them in here won't work, @floral moon. This channel is for support related to the game.

[slate isle]

@slender wharf above are screenshots of the missing event on different IP in the same country

[slender wharf]

Can you report it in #old along with a description of it and the pictures in the same message? @slate isle.

[night cloak]

How to change email login

😭😭

[slate isle]

@slender wharf ok thanks!

[night cloak]

@slender wharf

[slender wharf]

@night cloak Contact customer service.

[night cloak]

It works?

[slender wharf]

If that email was compromised or you put in the wrong email im sure they will help.

[night cloak]

It's just a bot saying I'll get back to you and surprise been 15days no reply

[slender wharf]

It can take up to 90 days for a response back.

If you already have sent in a request to change it please wait.

[empty acorn]

Can anyone help me?

@slender wharf

[slender wharf]

Yes? @empty acorn

[empty acorn]

Thanks

I want to talk about my account

I have an account from the second session

[slender wharf]

Did it get banned?

[empty acorn]

Yes. And I didn’t use anything illegal

I play with an apple airpods

🤷🏻‍♂️

[slender wharf]

How long?

[polar marsh]

@empty acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@slender wharf I ranked up to Ace * 4 without intentionally teaming up with a hacker. It was only for a few games that I took advantage of this (I only gained about 30 points). I do not think it is fair to bring my tier all the way down to Bronze V.

[slender wharf]

Well, if It wasn't intentional then playing only a few shouldn't hurt the account, if you played more than a few and they were cheating you would be punished, the best way to appeal is by taking to customer service about it.

[night cloak]

Thank you for your help.

[slender wharf]

You're welcome.

emulator?

GameLoop 7.1 BETA is completely safe to use , but you have to get it officially from https://gameloop.fun/ in order to avoid suspension . if you acquire the installer from others or share the installer with others ; their client and IP will not be updated to the latest , it may lead them to an in-game ban. Do it officially to avoid any inconvenience and enjoy

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[slender wharf]

If you have any other questions regarding emulator you can always ask in #emulator-support

[torn kestrel]

Is there any size difference between the hotbox of male and female characters?

[night cloak]

No

[torn kestrel]

Okay✌️

[reef fulcrum]

Still not opened #cheater-reports ¿

[night cloak]

“Monday”

[slender wharf]

Will be opened when the latest reports are processed

[reef fulcrum]

@slender wharf that's already done

[night cloak]

It may be Monday in your country but there’s not a actual date mods just said “soon probably Monday”

[slender wharf]

[reef fulcrum]

Okay 👌

I have multiple people to report what can I do

[slender wharf]

You can report them in #cheater-reports when it opens.

[reef fulcrum]

All of them

[slender wharf]

Make sure you are reporting them separately and not all of them in one message.

[reef fulcrum]

6 hours slow down

[slender wharf]

Yes, most of the time we only allow 1 report per person.

[reef fulcrum]

So I can only report one person every month😩

[slender wharf]

Not every month, everytime it opens

[reef fulcrum]

It takes a month

Chanel was open on the 13th beginning of this month

We already going to a new month

[slender wharf]

That channel was opened 3 times this month

[ember wraith]

My game account was stolen, what should I do?

[slender wharf]

Opens during certain days of the month then gets closed.

Contact customer service, @ember wraith.

You can always report them via the bot message below, @reef fulcrum.

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[reef fulcrum]

I did 3 months ago person did not get banned and I also put in evidence

Seems like this is the only place where people can get banned #cheater-reports

[slender wharf]

It is recommended for you to report them in-game or via the link, #cheater-reports is community runned and most of the people that help with that need to take time out of their day to help and most of those reports need to be processed so it won't always be opened.

[polar marsh]

@scenic talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ember wraith]

How connect customer service?

[storm flume]

You can contact the customer service via the game settings, @ember wraith. Refer to subpoint 5.3 in #faq for further instructions.

[reef fulcrum]

@slender wharf I play on a Korean version will I have any issues playing with players on the global version for example lag

[slender wharf]

You mean like playing with teammates from global?

[reef fulcrum]

Yes

I am located in North America I play on North American server with a Korean version will there be any issues

[slender wharf]

Well, if you are playing from the Korean version of the game and they are still on global version you won't be able to play with them, since they are two different versions of the game.

[inner tinsel]

I just don't understand one thing support team, your official gameloop emulator lags too much , i get 20-30 fps in the official emulator and frame drops to 0 from time to time @slender wharf
As you may know a popular indian streamer was banned yesterday and he is using the excuse of 7.1 gameloop as his cover up
i use this gameloop version, it's Chinese gameloop i suppose and it gives me 60 fps constant
Does it mean that all people using Chinese gameloop will be banned as well for trying to play in good fps rather than your non optimized official gameloop?

[slender wharf]

You would need to make a new account on global to play with global people

and there shouldn't be any lag if you made a global account.

@inner tinsel Using Chinese emulator isn't recommended.

Read the pin in #emulator-support @inner tinsel

[reef fulcrum]

I don't understand because I am currently playing with some people from North America who are on the global version I was just curious because sometimes I have a lot of leg I thought that could be because it's a different version?

[slender wharf]

It explains what happens when using the Chinese version.

[night cloak]

how can i get emulator role ?

[slender wharf]

@reef fulcrum Well, that shouldn't be possible but if they are on the global version then it would cause lag.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

thank you !

[zinc thicket]

i need role

[slender wharf]

Which? @zinc thicket

[inner tinsel]

so you're trying to say we use official gameloop version and struggle with lag or upgrade our pc to high end which most of us can't afford sir?

[zinc thicket]

emulator

[slender wharf]

You already have it, @zinc thicket.

[zinc thicket]

ah thx

[slender wharf]

@inner tinsel The Chinese version isn't recommended and it could possibly ban your account, even though it may have 60 fps it will still be at risk.

[reef fulcrum]

@slender wharf I cannot open a new account I've spent a lot of money on this one what do I do

[zinc thicket]

lazie we need to play with chinesse vezrsion or simple emulator ? its the same ? because the chiness 7.1 and have a good FPS

[slender wharf]

Well, you can either play with the lag or have them swap over to the Korean version, no matter what though it will always lag if you have 2 different versions of the game trying to play on the same team.

@zinc thicket > #emulator-support.

[reef fulcrum]

😩

[zinc thicket]

give me an advice please ?

[slender wharf]

@zinc thicket Please ask the question in #emulator-support

This is #questions.

We give support for the mobile version of the game.

[surreal mica]

Anybody knows when Erangle 2.0 will be in the game?

[vagrant forum]

8th September.

[surreal mica]

👍 😋

[finite timber]

@vagrant forum u know that cheaters this days using chiness emulator on pubg becuse they enter with gameloop server

[night cloak]

data has changed

[vagrant forum]

A lot of players have got their account frozen due to that.

You were banned, @night cloak?

[night cloak]

my friend

he been banned 20 times in 3 days

[vagrant forum]

Tell him to use the File Claim button.

[night cloak]

link plz

[vagrant forum]

The file claim button appears in-game when he is banned.

[night cloak]

is there any docs links ??

cuz i saw a link

but not sure its right for bubg

[vagrant forum]

There are no such links. If he was wrongly banned then only the File Claim button can help him.

[night cloak]

i told him , he try it but same thing he still get 10m ban

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wary cobalt]

can any one help me please ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wary cobalt. Remember to read through #faq before asking questions in the support channels.

[wary cobalt]

i download the game loop from the official cite but i got this

[storm flume]

You can now access #emulator-chat and #emulator-support, @wary cobalt. Revert this at any time by sending .emulator in #481204134859505684.

[hushed kelp]

اسم الهاك: OL丨S͜͡haDoW

id: 5190686746

[vagrant forum]

?

[jovial cedar]

1.02 Beta bug - I was in the Arcade lobby in Sanhok and ran up the hill. At the top of the hill I fell into the water and landed under the map. Picture in #old

[hushed kelp]

hak

[night cloak]

How does my friend recover a hacked account

[vagrant forum]

Edit your message in #old and add it there, @jovial cedar.

[polar marsh]

@high geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raven moss]

Good day, I need help if anyone knows the fix to my issue. I think this all happened after the most recent update with the temple event. I've always had 'request time out' when I log in and in game my ping fluctuates from a steady 44ms to 900ms. I cant even play anymore.

[vagrant forum]

When did the issue start?

[raven moss]

After the latest update with the temple event

[vagrant forum]

@night cloak, he needs have access to at least one social media account linked to the game account, he can't be helped otherwise. He can try contacting the in-game customer support for that.

[storm flume]

Please refer to this channel's pinned messages for further information, @raven moss:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

Ok thanks for the reply

[polar marsh]

@open quest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raven moss]

If anyone can help me I'd appreciate it. Cant play with the intermittency of the ping.

[inland siren]

هلو

[storm flume]

Please do not use languages other than English, @inland siren. Refer to #735483472432594994 for regional communities.

[deft cedar]

Hi

Good morning

[glossy oyster]

Why i got 6 kills in pubgm but my rank point still detucted?

@deft cedar #chat

Explain please

[brave wolf]

@glossy oyster Placement point is also important

[glossy oyster]

30 ._.

[slim willow]

my account id 5176169703 get data has changed 4 times today only and 12 times in last 3 days i try to cailm buttion but its didnt help , need direct help plz thanks

[brave wolf]

@glossy oyster put Ur that result I will explain u

[cunning hornet]

I want to unlink my email from my pubg account

[brave wolf]

@cunning hornet not future yet.contact customer service

[cunning hornet]

Ok

[slender wharf]

Why i got 6 kills in pubgm but my rank point still detucted?
@glossy oyster The points aren't mainly based on how many kills, if you got 6 kills but died earlier it could deduct.

[night cloak]

@glossy oyster the points are all done by kills, placement, damage & revives all depends on your rank as well the higher you are the better you have to do to gain points.

Oh oof sorry lazie didn’t see :v

[slender wharf]

I said mainly

Game still takes in account the amount of time you survived and your healing scores

[cunning hornet]

Can anyone tell why Aragon Pro is noob ?

[brave wolf]

Can anyone tell why Aragon Pro is noob ?
@cunning hornet #pubg-mobile

[cunning hornet]

Ok

[slim willow]

my account id 5176169703 get data has changed 4 times today only and 12 times in last 3 days i try to cailm buttion but its didnt help , need direct help plz thanks

[night cloak]

@slim willow screenshot of the error please.

Are you getting this @slim willow

[night cloak]

@slim willow it’s been a issue with a good majority of people now and has been passed on to the PUBGM team to be investigated. try referring to #faq subpoint 4.11 to fix the issue.

[slim willow]

i try but its didnt work

[night cloak]

Then wait patiently for the team to see what’s happening.

[slim willow]

can you check my ID 5176169703 for any help pls

[night cloak]

@slim willow use data after unlock ...

[slim willow]

how

[night cloak]

@slim willow mobile data*

[slim willow]

i tryed but its didnt work

[night cloak]

U didnt get it..I said after the ban period make sure to use data dont use wifi

[slim willow]

ok i get it

[cobalt current]

can i spectate bot?

[warped parcel]

I guess not, i tried and it automatically switched to nearest player. @cobalt current. There are many youtube videos regarding this.

[cobalt current]

oh

[polar marsh]

@dense ferry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest fern]

I am not breaking the rules of the game

[polar marsh]

@celest fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

What was this survey for I didn’t just sign my life away right ?

[polar marsh]

@prime tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith brook]

@night cloak It usually asks about new update coming , it asks questions like where you get to know about updates etc. etc.

[polar marsh]

@verbal skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@wary torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quiet cipher]

Is 90 fps coming in pubg mobile global version

[night cloak]

Yes for the devices which supports that, @quiet cipher.

[quiet cipher]

And what about 120 fps

[wraith brook]

You gonna kill us

[quiet cipher]

News are there in google

[night cloak]

No current ETA for that.

[quiet cipher]

So should I go for a oneplus 8 or oneplus8 pro

[night cloak]

@quiet cipher keep an eye on #news for latest updates

So should I go for a oneplus 8 or oneplus8 pro
@quiet cipher a discussion channel will be a better place for that.

[quiet cipher]

If u know u can recommend me

[night cloak]

@quiet cipher ask in #pubg-mobile u might get someone who use and have experience using oneplus device they might help

[quiet cipher]

Ok broo

And thanks for the information

[warped hazel]

After the last update the jump-prone trick got removed , couldn't do it anymore!! But i see some people r able to do it , how's that possible?!

[junior lava]

y’all regarded

[night cloak]

@night cloak am not sure if this is for pubgm support but, where do I apply for PUBGMVIP my friend?

[storm flume]

Please refer to subpoint 6.1 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Thanks.

@warped hazel to my understanding you can do it before falling off a building idk about the jump prone there timing must be godlike.

[warped hazel]

@warped hazel to my understanding you can do it before falling off a building idk about the jump prone there timing must be godlike.
@night cloak oh i see , thx!!

[night cloak]

It doesn’t have to be a building @warped hazel just has to be a structure that Is a certain height from the ground.

[warped hazel]

Yeah , make more sense now , i thought it has something to do with android & ios but clearly it's not

[celest shadow]

That "trick" has been fixed and patched for your information, @warped hazel.

[warped hazel]

Im aware of that but for some reason some players still can do it

[woeful elm]

#old

[clever wharf]

@celest shadow Bcoz of Pubg bug i fought my friend .. I saw he unfriended me and i fought for this and he told me i didn't do this when i restarted my game then i saw he was in my friend list and add friend option disappear for his

[woeful elm]

it will be fixed soon @clever wharf

[celest shadow]

It's a visual bug, @clever wharf. As mentioned by @woeful elm, it should be addressed soon, most likely in the next update (September 8th). Feel free to send a detailed description of it in #old.

[hearty coral]

Can we use symbols in our names still?

[celest shadow]

@hearty coral, which symbols are you referring to?

[hearty coral]

1 min

[celest shadow]

Some symbols are still acceptable in the game.

[hearty coral]

〆

This specifically

[cerulean burrow]

got a cheater channel how to report?

[small lodge]

Is there a way to recover accounts?

I do have evidence to prove the account belongs to me

[night cloak]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, :

▫️ http://bit.ly/37Lgfbm

[storm flume]

You can contact the customer service via the game settings, @small lodge. Refer to subpoint 5.3 in #faq for further instructions.

Hello, @cerulean burrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[celest shadow]

You could try putting that in a rename card, if you get an error—that means it is not acceptable, @hearty coral.

[raven dagger]

Emulator Support

[storm flume]

You can now access #emulator-chat and #emulator-support, @raven dagger. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

You can use #emulator-support, @raven dagger.

[floral moon]

this hacker is helping his friend for rankpush..NO 3. is his friend, every match they both are playing together. in TOP 100 SOON..

[night cloak]

@floral moon haven’t you been told multiple times how to report hackers ?

[floral moon]

alredy reported

[night cloak]

You’ve reported over 200 there’s no need for you to come into this support channel and complaining every day.

[floral moon]

mostly same players in ranked arena in every 1/2 match.

@night cloak this hacker is another one.

[vagrant forum]

Most of them would have been banned, its just that they don't send a mail every time.

[near pecan]

After 15 days of waiting...i got a reply from CS....
and they told ..they forwarded my issue to their concerned team

Now tell mr...how many more days should i wait????

[jovial ermine]

Is this possible?

[vagrant forum]

Seems like he didn't have a vest.

[jovial ermine]

He had lvl 3

[upper plover]

Fix issue in friend list display and actul status of game friends .. who is in matches and who is idle

[crisp garden]

#old

[upper plover]

Fix issue in bonus challenge daily free collection.. everytime server is busy

[floral moon]

@jovial ermine PAID HACKS

[crisp garden]

#old

^

[vagrant forum]

They can't modify weapon damage with cheats.

[gritty glade]

Is this possible?
@jovial ermine

It happens many times when opponent have Good device & higher FPS

[vagrant forum]

It's just a visual bug probably, he was shot with more bullets.

[near pecan]

After 15 days of waiting...i got a reply from CS....
and they told ..they forwarded my issue to their concerned team

Now tell me...how many more days should i wait????

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @near pecan. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gritty glade]

They can't modify weapon damage with cheats.
@vagrant forum

Who Neko? Cheaters?

After 15 days of waiting...i got a reply from CS....
and they told ..they forwarded my issue to their concerned team

Now tell me...how many more days should i wait????
@near pecan

Can you please share the ss of your conversation?

[jovial ermine]

We got 11 pro max

@jovial ermine

It happens many times when opponent have Good device & higher FPS
@gritty glade
We got 11 pro max and 4g of south korea

[gritty glade]

@gritty glade
We got 11 pro max and 4g of south korea
@jovial ermine

I am talking about enemy device

[vagrant forum]

It's just a visual bug probably, he was shot with more bullets.
@jovial ermine

[gritty glade]

@near pecan just wait some weeks dude.

[crisp garden]

Don't use word ban or banned

[jovial ermine]

Ok

[solemn relic]

Is this problem is being fixing from the game ? Thanks in advanve

[jovial ermine]

What does magic bullet stands for if> @vagrant forum

Who Neko? Cheaters?
@gritty glade

[night cloak]

@solemn relic if it’s still happening then no it has not been fixed.

[solemn relic]

@night cloak i mean , does the game is working on it?

[night cloak]

They’re aware of the issue.

[polar marsh]

@tall forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn relic]

Thankyou for your response

[safe oracle]

Hey pubgm can I use 7.1 gameloop beta version

[vagrant forum]

Magic bullet causes bullets to register even if their aim is outside of the hitbox, @jovial ermine. There are cheaters with area damage modifications, but those are quite rare. Feel free to use the in-game report system if you feel that their gameplay is suspicious.

[safe oracle]

@vagrant forum can I use 7.1 gameloop beta version to play pubgm

[vagrant forum]

Yes you can, @cloud dew. Just use the official emulator, that is, Gameloop.

[storm flume]

You can now access #emulator-chat and #emulator-support, @safe oracle @cloud dew. Revert this at any time by sending .emulator in #481204134859505684.

[cloud dew]

my game lags so much in hotdrop i use emulator

can i fix it

[vagrant forum]

Use #emulator-support.

[gritty glade]

What does magic bullet stands for if> @vagrant forum
@gritty glade
@jovial ermine

Just Wait for 8 September dude.
All Issue Has Been Resolved With 1.0.0 Update.

Higher Fps, Less Lag & New Anti Cheat System & Video Observation system of cheater,
Many more things comes in 1.0.0 Update.

[glossy oyster]

@slender wharf and @night cloak ,thanks for the information

Can i use gfx tool?

[storm flume]

Use of unauthorized third-party software or methods, @glossy oyster, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

You can contact the customer service via the game settings, @tall forum. Refer to subpoint 5.3 in #faq for further instructions.

[wraith brook]

In short NO

[polar marsh]

@somber kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy oyster]

@celest shadow i have a question,will i get ban when use a gfx tool?

[storm flume]

Use of unauthorized third-party software or methods, @glossy oyster, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[celest shadow]

You will receive a 3rd-party ban in the game, @glossy oyster.

[glossy oyster]

Oh

[polar marsh]

@deep heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deep heart]

🤢

[mossy sparrow]

My account has been hacked by someone

@vagrant forum

[crisp garden]

Someone hacked your social media?

[mossy sparrow]

No,@Creep

[crisp garden]

Then how can someone get into your game

[mossy sparrow]

Don't know

@crisp garden

[night cloak]

@mossy sparrow You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

[mossy sparrow]

Already contacted since 7 days nothing happened

I am not able to login

@night cloak

[night cloak]

Report your account as hacked for customer service to ensure no one has access to your account.

[mossy sparrow]

Already reported

@night cloak

[night cloak]

We cannot help any further with account related issues you need to talk to in game support and note it can take up to 90 days for a reply.

[polar marsh]

@idle gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@solid geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thin palm]

@polar marsh plz recover my facebook disable pubg id.as my fb is hacked.

[frank badger]

did the ramps remove from miramar map

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @thin palm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

did the ramps remove from miramar map
@frank badger
Yes they have.

[deft timber]

my Career Results page is not showing anything plz help

[exotic pelican]

When #cheater-reports will open

[deft timber]

my Career Results page is not showing anything plz help

[storm flume]

Hello, @deft timber!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

@exotic pelican Soon ™️

From where can can I download payload 2.0 beta

[exotic pelican]

Today as i was told

[storm flume]

Please refer to this channel's pinned messages for further information, of #news @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[vestal tundra]

Why sometimes we join room and anyof our teamates gets its mic glitched

[night cloak]

O

I believe the word soon defines that, @exotic pelican.

@vestal tundra report that in #old and also try using a DNS it could fix the issue.

[blazing cliff]

sir anyone help me profile poto not changing in game sir ?

but i changed pic in my social account

[night cloak]

Try re-login and select the Avatar "Social Media", @blazing cliff.

It takes about 24hours - 72hours.

[blazing cliff]

Try re-login and select the Avatar "Social Media", @blazing cliff.
@night cloak thanks sirea

shall we unlink email ?

[night cloak]

The feature is currently in beta so you cannot do that for now.

[deft timber]

@night cloak my Career Results page is not showing anything plz help...

[blazing cliff]

The feature is currently in beta so you cannot do that for now.
@night cloak ok sir i m waiting for that

[night cloak]

@deft timber report it in #old with User ID

[kindred forge]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @kindred forge. Remember to read through #faq before asking questions in the support channels.

[kindred forge]

Someone hacked my Pubg linked Facebook and gmail but I have access with My IOS Game Centre if I unlink the hacker login the next day how to fix it please

[storm flume]

You can contact the customer service via the game settings, @kindred forge. Refer to subpoint 5.3 in #faq for further instructions.

[kindred forge]

How to contact them please help me

[night cloak]

Refer the bot message.

[vocal pine]

I need urgent help can anyone please 😟😟

My big brother's account has been hacked last night can I get help to recover it?

[polar marsh]

@shadow glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can contact the customer service via the game settings, @vocal pine. Refer to subpoint 5.3 in #faq for further instructions.

[vocal pine]

I want to ask something more regarding my issue, can i?

[frosty gull]

thank you pubg ! for solving ping issue problems!

[night cloak]

Contact the in-game customer service for Account related issues, @vocal pine.

[vocal pine]

Ok @night cloak

[whole mica]

Is there any option to know the login history of Pubg mobile account

[night cloak]

@whole mica nope not in my knowledge

There's no option for that.

[low gust]

my uc suddenly missing

why tencent

[storm flume]

You can contact the customer service via the game settings, @low gust. Refer to subpoint 5.3 in #faq for further instructions.

[kindred forge]

How to contact you people via email

[night cloak]

@kindred forge for what ?

@kindred forge [e-mail]

[kindred forge]

Someone hacked my Pubg linked Facebook and gmail but I have access with My IOS Game Centre if I unlink the hacker login the next day how to fix it please

[storm flume]

You can contact the customer service via the game settings, @kindred forge. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

The email cannot help with account related issues.

[long brook]

Please add Brothers in Arms for emulators please🙏

[night cloak]

@long brook please use #old.

[long brook]

@night cloak thx

[night cloak]

@keen quiver the issue you dmed me about the team have been made aware of what’s going on.

In the future you can access #emulator-support by typing .emulator in #481204134859505684, please state your query there.

[pallid meadow]

Helllo

[night cloak]

Hello how may we help you, @pallid meadow.

[pallid meadow]

Guys someone is sending me link of server

[night cloak]

@pallid meadow please use #discord.

[pallid meadow]

Ok

[storm flume]

Use of unauthorized third-party software or methods, @true echo, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[plush wind]

hey can i use gameloop 7.1 beta emulator 90 fps unlocked ....is it safe

[storm flume]

You can now access #emulator-chat and #emulator-support, @plush wind. Revert this at any time by sending .emulator in #481204134859505684.

[true echo]

Im here for a question

[wraith brook]

Ask please

[spring zephyr]

Use of unauthorized third-party software or methods, @true echo, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
And this is your answer

[polar marsh]

@true echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[true echo]

What if I use it just to make the fps run on 60

[spring zephyr]

@true echo You will get banned for using such tools. Please uninstall it ASAP and reinstall the game.

[polar marsh]

@true echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx cairn]

Does anyone know what streaming settings are used for PMCO?
@tired fractal Can you explain which settings exactly?

[wraith brook]

Why there is no beta version survey this time ?

[onyx cairn]

You will get surveys from backend once your feedback was eligible.

[ivory stag]

I can't play tdm ..... the ping is low but everything is lagging ..... what should I do ?

[wraith brook]

@onyx cairn Feedback where

[true echo]

My friend is using gfx just to make the fps run on 60 and he is playing with it since season 5....dont send that list again plz @onyx cairn

[ivory stag]

[onyx cairn]

Report bugs in beta version, send some feedback directly in game, @wraith brook

[wraith brook]

Okk

Thanks @onyx cairn

[spring zephyr]

@true echo He will get banned.

[true echo]

@spring zephyr even if it's just to make the game runs faster?

[onyx cairn]

If he wants to get the account permanently suspended, he can continue, @true echo.

[true echo]

With the potato phone he has

[onyx cairn]

This is not our fault.

[true echo]

Ye ik

I'm just asking

[ivory stag]

I can't play tdm ..... the ping is low but everything is lagging ..... what should I do ? can anyone help?
@ivory stag

[spring zephyr]

@ivory stag Can you upload a small clip of it happening?

[void cairn]

Hi
I am facing 2 problems recently

1. firing stops after certain bullets fired in automode.
   2)Joystick will be stuck in middle of the games and makes a odd move.

Because of these problems i am dying in game and now the game is not joyful for me please anyone help me out...!!!

[storm flume]

Hello, @void cairn!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[peak grove]

Am I allowed to use GFX tool?

[storm flume]

Use of unauthorized third-party software or methods, @peak grove, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[peak grove]

Alr

Ty

[void cairn]

@spring zephyr bro i have done aal the steps above but cant helped.
Is there anything else i can do...???> Hi

I am facing 2 problems recently

1. firing stops after certain bullets fired in automode.
   2)Joystick will be stuck in middle of the games and makes a odd move.

Because of these problems i am dying in game and now the game is not joyful for me please anyone help me out...!!!
@void cairn

[wraith brook]

@void cairn Report that in #old With all info like device ID etc.

[tired fractal]

@tired fractal Can you explain which settings exactly?
@onyx cairn Like OBS settings/ settings used in the streaming app or which streaming software was used

[polar basin]

5193335474
DARK乛『Hulk』
Using hacks and harming own teammates please ban this account

[night cloak]

@polar basin Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in-game.

@arctic portal the games optimised to run the best it can with your device.

[onyx cairn]

We do not share such details about our streams and broadcasts. But we are using the best settings to deliver the best Mobile Esports experience to everyone. @tired fractal

[tired fractal]

Alright, i respect your decision

[spring zephyr]

@void cairn Try repairing, if it's still not fixed, then it's an issue with your device's touch screen.

[rapid raft]

5180506975 id with this account has been hacked and taken from my friend

Please help us guys

[spring zephyr]

@rapid raft Can you still access your PUBGM account?

[rapid raft]

No

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @rapid raft. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rapid raft]

Is there anything to get that account back?

[night cloak]

Refer to the last message by @storm flume

[autumn wigeon]

any solution for voice chat glitch issue

[spring zephyr]

@autumn wigeon You can try changing your DNS, refer to #faq 4.5

[autumn wigeon]

Voice chat glitch @spring zephyr

[ivory stag]

@spring zephyr I don't get a option to attach a video clip > @ivory stag Can you upload a small clip of it happening?
@spring zephyr

[spring zephyr]

@ivory stag

[night cloak]

Wait till the 8th of September when the games re optimised, and see if you get the option, if you really believe your device can handle it #old takes suggestions.

You’re not using GFX right ?

[wraith brook]

Well the guy was using gfx for sure

[night cloak]

As I said #old.

[storm flume]

Use of unauthorized third-party software or methods, @arctic portal, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

You should be sending all this in #old I wouldn’t give your sources name tho, team might investigate and ban

[dim marten]

Add vehicle skin in season 15 rp otherwise I wont buy RP

[polar marsh]

@prisma dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@dim marten please use #old 👍

[dim marten]

ok . thanks @night cloak

[night cloak]

@spring zephyr ^ 🤭

[spring zephyr]

@ivory stag That's Packet loss. Try restarting your router.

[night cloak]

They’ll ban anyone that’s violating PUBGM TOS. You could’ve asked that in #pubg-mobile.

[arctic portal]

He is In Top YouTuber Reviews list , We all gamers Watch his veos to Buy New device for gaming

[clear ledge]

Добрый день есть русская поддержка?

[storm flume]

Please do not use languages other than English, @clear ledge. Refer to #735483472432594994 for regional communities.

[ivory stag]

@spring zephyr I restarted my router ... now my game won't open can you help ?😭

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @ivory stag. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[ivory stag]

everyrhing else works fine .... even beta version and pubgm lite

[steel ember]

Nowadays experiencing high ping from Saudi Arabia inspite if good connection in both server Eu and middle east @polar marsh plz advise if any ongoing issue for this region

[storm flume]

Please refer to this channel's pinned messages for further information, @steel ember:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[ivory stag]

Please refer to subpoint 4.5 in #faq for further information, @ivory stag. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume

[supple ruin]

Any mods available?

[night cloak]

always @supple ruin

[supple ruin]

Is this for real .?

Competition for paid payment

[spring zephyr]

@supple ruin Can you explain your issue in detail?

[supple ruin]

It’s video showing how to get skins

Thru midisbuy

Which is totally fake

[vagrant forum]

Clickbait.

[supple ruin]

I want it removed from yt

Yeaa

[vagrant forum]

Report it with "misleading"

On YouTube.

[supple ruin]

That’s all ?

Okie done

[storm willow]

@supple ruin DM me the link please

[supple ruin]

Ya

[heavy vortex]

There are 1000s of these type of fake videos on YT.

[torn kestrel]

There are many hack streams going on YT.......Can't you guys take their PUBGM account down?

[storm flume]

Hello, @torn kestrel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @torn kestrel:

:white_small_square: http://bit.ly/37Lgfbm

[torn kestrel]

Will ultra audio make any difference in cpu usage compared to low/high sfx?

[vagrant forum]

It uses more CPU, might cause performance to drop on some devices.

[torn kestrel]

Kk👍

[stuck solstice]

anyone help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stuck solstice. Remember to read through #faq before asking questions in the support channels.

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[quiet cipher]

Hii

[rain escarp]

There is someone who hacked my Facebook account and he linked his Twitter account to my PUBG account who know someone that can help me with this issue I want to unlink both Facebook and Twitter!

[storm flume]

You can contact the customer service via the game settings, @rain escarp. Refer to subpoint 5.3 in #faq for further instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @quiet cipher. Remember to read through #faq before asking questions in the support channels.

[rain escarp]

They did not respond!!!

[quiet cipher]

My friends account is hacked can anyone tell how to get back the account

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @rain escarp. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@quiet cipher Can you still access your account?

[quiet cipher]

I can

@spring zephyr My friend can not access his account

[pearl dune]

Hi PUBG, i play on Pheonix OS, i am facing too much difficulties in matchmaking. For one match i take almost 2 to 3 minutes Everytime. Kindly resolve this issue. It is very irritating

[quiet cipher]

@spring zephyr can I dm you

[polar marsh]

@chrome wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @quiet cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

You can now access #emulator-chat and #emulator-support, @pearl dune. Revert this at any time by sending .emulator in #481204134859505684.

[cedar compass]

My game is not working . Server issues .the network is completely fine and when I'm trying to play pubg the game is stuck at loading but at 12:26 AM the game works good as it should but in the day it just won't work and I'll be stuck at the loading screen and saying server time out , error initialising downloads , match server didn't respond

Pls help !!! This issue is new and faced after the new updates and my network is 50MB UP AND DOWN .

[night cloak]

We want Bangladeshi server

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @cedar compass. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@raven lichen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@night cloak You can post that in #old.

[quiet cipher]

My friends pubg id is hacked uska bas fb logged in tha can anyone tell me how to get the id back so I can help him out

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @quiet cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[marble fable]

emulator support

[storm flume]

You can now access #emulator-chat and #emulator-support, @marble fable. Revert this at any time by sending .emulator in #481204134859505684.

[torn kestrel]

14 kills WWCD and only Ss+ rating

[autumn osprey]

I am a PUBG Mobile player from Bangladesh, We have a huge PUBG mobile player base, We also have Some big YouTubers, Our BANGLADESHI teams also reached PMCO and PMPL.
But when we faced problem regarding PUBG mobile Bangladesh challenge, Our own official Bangladesh admin assigned by PUBG Mobile officials "KAZI Arafat Hossain" didn't help us.

It was clear that PMBC result was wrong first time , then again 2nd time results got published But Some of the teams from 1st result was missing, Same teams Got multiple slots, Teams with less Points got qualified When teams with more points didn't, slots were scammed!!

And We don't want Kazi Arafat anymore as our representative because he Wants to save his chair more than the Bangladesh PUBG gaming community

THANKS for READING !!!! Help US TENCENT & PUBG corporation!!!!

#boycott_kaziarafat
#we_want_BD_official_admin
#its_now_or_never
#justice_for_bd
#love_pubgm_bd

[torn kestrel]

How to get SSS rating then?

[celest shadow]

Your healing points are not enough, @torn kestrel.

[ripe belfry]

My account is hacked please help me to recover my account please.

[crisp garden]

Your social media got hacked?

[ripe belfry]

Yes and its connect with my pubg

[crisp garden]

Change your password in the platform

[ripe belfry]

Hacker is disabled my facebook account so i am not able to change the password

[crisp garden]

And enable 2 factor authentication

[frank bay]

Bro unlink your account

[crisp garden]

You have any other account linked

[ripe belfry]

I know that but now it shows wait i'll give you screen shots

[frank bay]

Unlink your account from socialmedia

[ripe belfry]

Its shows this

[torn kestrel]

Your healing points are not enough, @torn kestrel.
@celest shadow What's that logic bruh😂......Healing points are important over kills and survival?

[frank bay]

Bro 🤔🤔🤔

[celest shadow]

That's correct, @torn kestrel. Healing points are important as well if you want to achieve "SSS".

[ripe belfry]

I just dont know how to login please help

[crisp garden]

Update your version

[polar marsh]

@cosmic musk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ripe belfry]

I have already updated version

[celest shadow]

The newer version issue should be addressed in the next update (September 8th), @ripe belfry.

[ripe belfry]

0.19.0

[torn kestrel]

That's correct, @torn kestrel. Healing points are important as well if you want to achieve "SSS".
@celest shadow So do you have any exact number of kills/survival/healings needed to achieve SSS

[ripe belfry]

Bro please help me how can recover my account

[torn kestrel]

?

[crisp garden]

Wait until the next version @ripe belfry

In September 8

[celest shadow]

Not that I know of, but all of them are equally important if you wish to achieve the "SSS", @torn kestrel.

[torn kestrel]

Okay okay🤟

[ripe belfry]

So how can a hacker is login in newer version.?

[crisp garden]

No hacker

[ripe belfry]

Then why that issue.?if there are no other update are avilable so why it shows that login in newer version

[crisp garden]

It happened in past updates too

[woeful rose]

I can't see my carrier results still that problem continues

[ripe belfry]

If my account is hacked.?then.?i dont have any other account

[celest shadow]

Please be patient till the next update. In the mean time, could you try to change your social media account passwords that are linked to your PUBG MOBILE account, @ripe belfry?

Additionally, you can contact the in-game customer service for further assistance if you wish to unlink a social media account that is currently linked in which the unauthorised person still has access to. Be advised that you must have 2 social media accounts linked before proceeding with this or else your PUBG MOBILE account will be considered as a Guest Account (that is if the customer service successfully unlinks your only linked social media account) and is at risk to not be recovered.

[storm flume]

You can contact the customer service via the game settings, @ripe belfry. Refer to subpoint 5.3 in #faq for further instructions.

[ripe belfry]

Is this problem is faced in previous update to.?

[celest shadow]

We are aware that quite a few players are facing this issue and we advise that you keep your social media accounts safe. Do not share the details of your accounts to any third-parties, @ripe belfry.

[ripe belfry]

If a person is login account in beta new version so can i login that account in global version.?

[warm quail]

hello

mod help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm quail. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Both beta and the global is different, @ripe belfry.

[storm flume]

You can now access #emulator-chat and #emulator-support, @warm quail. Revert this at any time by sending .emulator in #481204134859505684.

[ripe belfry]

If my id is login in beta version so can i login same id in global version.?

.?

[modern crystal]

When is pmco Eu starting?

[patent patio]

@ripe belfry bot are on different servers so no

its different