questions

[neat turret]

@night cloak What kind of lag is being reduced in version 1.0.0?
Frame time, stuttering, actual internet lag, server processing time?

[dusty blade]

please can anyone tell me where is the pubg emulator option in this dicord server..

[night cloak]

Open the game on September 8 to find out.

[storm flume]

You can now access #emulator-chat and #emulator-support, @dusty blade. Revert this at any time by sending .emulator in #481204134859505684.

[narrow elbow]

Lag has reduced to 76%.....frame rate increase to 30%......good news for low end device

[neat turret]

I notice no changes on highend devices. Hopefully this elimination of tech debt is used for something useful like encrypting packets.

You don’t need to get creative. Just say you don’t know

[night cloak]

Not sure about others, but there will be significant frame rate increase for the high end phones with 60hz+ display.

[neat turret]

For example the latest iPhone could be pushing 75 FPS?

• number not necessarily accurate

[woeful elm]

iPhones have 60Hz display

[night cloak]

There’s no information if this year’s iPhones will have 60hz+ display. But 1.0 update will not bring any frame rate update to iPhones.

Because it doesn’t have 120hz display.

Nope.

Anyway, feel free to move the discussion to #pubg-mobile.

[sick flame]

Akm roaring tiger today???

[rare thistle]

Is their a software i can use to record my screen without my hud? Lets say i type when i play and i dont want my keyboard to pop up

If i screen record on my iphone everything shows uk

[night cloak]

@sick flame Keep an eye on #news.

[neat turret]

No there isn’t @rare thistle

[night cloak]

@rare thistle There’s none. You can reduce the transparency of the on screen buttons.

[neat turret]

You can use a second device to spectate and record yourself to solve this

Or a Bluetooth keyboard

[rare thistle]

Ok thanks thats actually really smart

[bright zenith]

Any body help from tomorrow morning my merit didn't increase i can't play classic squad

[abstract phoenix]

Hacker Report Form 🙏🏻

[night cloak]

@bright zenith Play solo classic to increase your merit points.

@abstract phoenix http://cheater-report.pubgm.cc.

[bright zenith]

@night cloak already play yesterday

[night cloak]

@bright zenith Keep playing.

[severe oar]

I cant spaek arabic. Or no

[bright zenith]

@night cloak From 25 night i say that my merit 39 that didn't increase yesterday and today also

[abstract phoenix]

Thanks

[bright zenith]

@night cloak I play 25+ match on solo

[night cloak]

@bright zenith Ono, that is unfortunate. Usually repairing the client fixes such issues. Have you tried repairing?

[bright zenith]

@night cloak yap

[open ether]

Hey someone hacked into my account and i had my PUBG account connected to Facebook . And I can’t login to my Facebook account because they removed the account . But I connect my account with the game center but the hacker still can login to my account. How can I discount all the links 🤔

[night cloak]

@severe oar Only English. You can speak Arabic in the MENA server.

[bright zenith]

@night cloak already Repare and message on #old section

[night cloak]

@bright zenith Could you try choosing initialisation during client repair and play a game, @bright zenith?

@open ether For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[jagged whale]

any admin here?

I have a problem with the game account, I want to contact technical support

[night cloak]

@jagged whale Are you banned?

[jagged whale]

No

[night cloak]

So, what’s wrong?

[polar marsh]

@jagged whale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bright zenith]

@night cloak already doo

[native coral]

Hello :
I want to unlink the e mail from my account i have bouth of the accounts Twitter and Facebook but for the e mail i don’t use it anymore and there is someone using it so i want to unlink it

Someone hacked me e mail and he started logging in my account in pubg

[night cloak]

@bright zenith Could you try playing the game from a different phone? And see if the problem still persists.

@native coral Contact the customer service in-game.

[native coral]

I tried to contact them but didn’t work with me

Cuz i think robots talking with me

I just want to unlink the e mail

[bright zenith]

@night cloak already done

[long gulch]

i'm getting frustrated. I keep getting suspended for 10 minutes every other game because of a "Data error with your client. Please check your network connection". Is there a solution for this?

[bright zenith]

@night cloak now what i doo

[night cloak]

@bright zenith So, the issue persists in the new device?

@long gulch The solution is to either use a DNS changer or using a different internet source.

@native coral Robots are there to help you. Follow their instructions carefully.

[limber marsh]

i didn't use any thing can i know why ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @limber marsh. Revert this at any time by sending .emulator in #481204134859505684.

[polar marsh]

@velvet flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sudden needle]

My account in PUBG has been exposed to the group for ten years and I have not used any cheating method in the game, it is painful that I have paid a lot of money to my account and have popularity among players and organizations, and this is hurting my reputation. I hope you look into my problem and I swear you find a solution to it knowing that I am not using any cheating method and you have the right to verify this thing and to consider my account because I am sure of your fairness to me and my account. : 5191583987

[narrow elbow]

@polar marsh My UC has disappeared automatically

[sick shale]

@narrow elbow You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

@narrow elbow Make sure you have purchased them through midasbuy or in-game

[narrow elbow]

Yes I purchased officially

[sick shale]

Contact customer service then

[narrow elbow]

They are not answering perfectly

[lethal sinew]

When will ranked arena ends?

[sick shale]

@lethal sinew 8th September

[forest helm]

Anyone please help.
I can't get set new password option in email link in pubg😭😭

Help please sir

[calm kelp]

Same thing happened guofyhkg

To me

[potent shuttle]

@forest helm did you tried before?
Again and again?

[calm kelp]

Now I’m just waiting couple days and I’m going try Again

[forest helm]

@potent shuttle no sir I tried only 1,2 times

[calm kelp]

The verification code is not showing up to me idk why

On my gmail

[wraith brook]

That feature is still in beta . Maybe some issues

Post in #old

[calm kelp]

So I got wait like 30 days for respond

[bright zenith]

@night cloak no

[tough stone]

plz help me ..How i can unlink email

[wraith brook]

@tough stone Email can't be unlinked atm

[tough stone]

@wraith brook My account is hacked via email, how can I unlink

[wraith brook]

@tough stone Contact customer service refer to subpoint 5.3 of #faq

[lethal sinew]

This isn’t right, i’m from NA, always was

[wraith brook]

See pinned messages

[storm flume]

Please refer to this channel's pinned messages for further information, @lethal sinew:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[lethal sinew]

Yes I already submitted but this seem different, i hope they’ll find a fix soon. Thanks either way👍.

[celest shadow]

It should be addressed in the next update, @lethal sinew.

[buoyant veldt]

@celest shadow as uou say wait one day your merit will increas after one day but its not increasing

[celest shadow]

Can you try playing a few matches, @buoyant veldt?

Please provide me with your player ID as well.

[buoyant veldt]

Yep
My id number is 5334700411

@celest shadow

[celest shadow]

Thank you, @buoyant veldt. Feel free to ping me if your Merit does not go up.

[buoyant veldt]

Ok so now what should i do

[calm kelp]

Who can help me

[buoyant veldt]

@celest shadow

[celest shadow]

Play a few matches and let me know if youtr merit increases, @buoyant veldt.

[buoyant veldt]

@celest shadow ok i will try

[night cloak]

My merit is not increasing

Why

It's stuck at 17

[celest shadow]

@night cloak, can you please provide me with your player ID?

[night cloak]

Okay

[buoyant veldt]

@celest shadow can you help to not recive messages from unknown people in discord

[night cloak]

I can't even play

17 is that a joke

[celest shadow]

@buoyant veldt, what do you mean?

[night cloak]

I just want to play the game and I promise I won't harm my teammates anymore 😢

[buoyant veldt]

@celest shadow i mean unknown people dm me how can i block people and set dm to only ferinds

[night cloak]

@celest shadow help me please

[celest shadow]

Provide me with your player ID, @night cloak.

[night cloak]

Whenever I play solo merit won't increase

[celest shadow]

Kindly move to #discord, @buoyant veldt.

[smoky edge]

Not even one single legendary since 102 Crete opened

[granite estuary]

True

[obtuse sleet]

Please help

[celest shadow]

Feel free to add your feedback in #old, @smoky edge.

[smoky edge]

Is there any glitch or anything?

[granite estuary]

Last time i got a legendary item is from RP

[night cloak]

@celest shadow 5167697736

[obtuse sleet]

Check your network connection, it says

Need Help

[buoyant veldt]

@celest shadow piston i think you should tell merit problem to community team

[celest shadow]

@night cloak, thank you. We will look into the issue.

[smoky edge]

@celest shadow I can't write anything in there.

[celest shadow]

@buoyant veldt, Error is aware of the issue. Kindly ping me if your Merit does not increase by the end of today.

[obtuse sleet]

@celest shadow pls help

Check your network connection, it says

[granite estuary]

What happened to cheater report?

Alot of hackers?

[vagrant forum]

Edit the message and include whatever you want to suggest, @smoky edge. There is a slow mode on that channel.

[night cloak]

It’s still there @granite estuary.

Ok @celest shadow

[obtuse sleet]

Pleasee help

@vagrant forum

[granite estuary]

@night cloak wdym?

[night cloak]

Cheater report is still there.

[obtuse sleet]

Where is moderator?

[granite estuary]

@night cloak but u can't send anything

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @obtuse sleet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[obtuse sleet]

Bruh

😳

[night cloak]

It’s closed while the current reports are processed. You’ll also need server level 10 to gain send message permissions when it does open @granite estuary

[obtuse sleet]

<@&481161015728406538> pls help

Check your network connection, it says

Pls help

[night cloak]

@obtuse sleet can you post a screenshot of it in English.

[obtuse sleet]

Ok

[minor totem]

Hello, I have subscribed prime plus for 1 year but I can't take my reward today could you help me please

[night cloak]

@obtuse sleet please do not use the moderator role. It’s for emergencies only

[obtuse sleet]

Okay

[night cloak]

Check your network connection, it says
@night cloak

Is it in English.

Check his messages I quoted what he said :/

[obtuse sleet]

@night cloak

[night cloak]

Is that the login method Google Play.

[granite estuary]

@obtuse sleet there is a problem in ur connection

[obtuse sleet]

Is that the login method Google Play.
@night cloak
Yes

@obtuse sleet there is a problem in ur connection
@granite estuary
No bro

[granite estuary]

@obtuse sleet did u do speedtest?

[night cloak]

Use a DNS or a different login method, few are facing that issue.

[obtuse sleet]

20MS

[celest shadow]

Those are two different subscriptions, @minor totem. The first screenshot is the Prime/Prime Plus Subscription. Meanwhile, the second screenshot is the RP Prime/Prime Plus Subscription―a collaboration between PUBG MOBILE and Google Play Store. Please be informed of this.

[granite estuary]

Lol

[obtuse sleet]

Use a DNS or a different login method, few are facing that issue.
@night cloak
Not work

[granite estuary]

When the cheater report gets unlocked?

[night cloak]

refer #faq 4.5, @obtuse sleet.

@granite estuary the channel will be reopened when the latest reports have been processed. and you need to have level 10

[granite estuary]

K

U have to talk and reach lv 10 to report a cheater?

[minor totem]

Thanks@celest shadow

[night cloak]

@granite estuary Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in #cheater-reports or in-game

@granite estuary reason :https://discordapp.com/channels/393088095840370689/481197616533733376/714569208922505277

[obtuse sleet]

refer #faq 4.5, @obtuse sleet.
@night cloak
Dns change?

[night cloak]

You have multiple options to report cheaters.

[granite estuary]

@night cloak reporting a hacker in game is like not doing anything

[night cloak]

@obtuse sleet yep.

[obtuse sleet]

ok thx

[night cloak]

@granite estuary it do works.

[granite estuary]

@night cloak a hacker killed me has more than 300 games

[storm flume]

Hello, @granite estuary!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[granite estuary]

Yes bullet cheat

Or magic bullets

Killed me behind tree

[night cloak]

refer the bot message.

[obtuse sleet]

When is crew challenge @night cloak

[granite estuary]

Oh aight

[night cloak]

@obtuse sleet after PMCO.

[obtuse sleet]

PMCO what is ending

[granite estuary]

But that hacker has more than 300 matchs

[night cloak]

Keep an eye on the esport Twitter page.

[obtuse sleet]

But that hacker has more than 300 matchs
@granite estuary
Yes he, use sharpshooter 😂

[granite estuary]

Ok

[quick palm]

My in-game account got muted for 24 Hours, I'm not sure what reason

Need info about that real quick

[night furnace]

I have a problem with the change country button not showing up

[quick palm]

Mods?

[vagrant forum]

If you selected Europe as your region when you created the account then the Region/Change Country option will be unavailable for you due to European law and restrictions, @night furnace.

[quick palm]

Mods?

[night cloak]

@quick palm You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

We cannot give you the reason.

[quick palm]

Nah I mean, what could potentially be the reasons for that?

Like nading teammates in-game?

[night cloak]

Abusive, spam, offensive language?

[vagrant forum]

Ping Piston, I'm kinda unaware of that feature, @quick palm.

[quick palm]

Language?

[night cloak]

You’d lose merit for nading a team mate.

[quick palm]

Like typing in chat right?

[wraith brook]

Language is the reason

[quick palm]

Ight bet, I'll check

[night cloak]

Yes.

[celest shadow]

Most likely profanity in the chat, @quick palm.

[silver rose]

Hello, I need help with link in pubg mobile if you can help please

[wraith brook]

@silver rose Can u explain

[silver rose]

There is no plus sign to add link

[vagrant forum]

@silver rose, did you unlink an account through the customer support?

[silver rose]

No only Facebook and I unlink Googleplay.

[night cloak]

Hallo mein Konto ist blockiert aber Ich weiss nicht warum meine Konto blockiert ist, ich Bitte euch das sie mal an schauen und das Problem Überprüfen, weil ich habe kein etwas falsch gemacht Mit freundlichen Grüßen.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to #735483472432594994 for regional communities.

[vagrant forum]

@silver rose, did you use the "Unlink account" feature or did you contact the in-game customer service for unlinking the Google Play?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse sleet]

@obtuse sleet yep.
@night cloak
Bro dns not work:/

[night cloak]

Have you tried a different connection @obtuse sleet ?

[obtuse sleet]

Yes, not work bro

[night cloak]

You’re device model ?

[obtuse sleet]

S9+ Exynos

[sick stream]

When the season 15 tariler comes

[night cloak]

@sick stream no information keep a eye on #news.

[autumn turtle]

when I try to get into the app, it keeps crashing, saying it stopped working. need help with this issue

[night cloak]

@obtuse sleet a staff member will be with you shortly.

@autumn turtle have you tried clearing apps cache?

[autumn turtle]

yeah I tried, nothing's working

[obtuse sleet]

@obtuse sleet a staff member will be with you shortly.
@night cloak
Oke

[night cloak]

Does a error show on the screen before closing @autumn turtle ?

[autumn turtle]

yeah

[night cloak]

Can you share a screenshot ?

[autumn turtle]

one sec

it's done this everytime today

there was this small update I did last night, I wasn't sure if that was the case

but the app sorta phases a bit then crashes

[night cloak]

Device model ?

[autumn turtle]

samsung A30

[night cloak]

@obtuse sleet can you try doing a routine repair and try with a different login method.

[storm flume]

Please refer to subpoint #4.7 in #faq for further information, @autumn turtle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[silver rose]

@vagrant forum I used to unlink, maybe I need to wait 7 days?

[narrow elbow]

When the next update of pubg

[spring zephyr]

Did customer service unlinked your account?

[storm flume]

We currently do not have a specific release date for the upcoming update, @narrow elbow. Once we do, we will publish further information in #news.

[silver rose]

No, I unlink my account

[storm flume]

You can contact the customer service via the game settings, @silver rose. Refer to subpoint 5.3 in #faq for further instructions.

[silver rose]

What is subpoint 5.3

[narrow elbow]

@storm flume But I listen that there will be update at 8 September 2020

[silver rose]

It’s just wired why there is no plus sign so I can add other social media

[versed helm]

@narrow elbow yes

[spring zephyr]

@silver rose Contact in-game customer service regarding this.

[narrow elbow]

@versed helm. What is size of update on android

[silver rose]

How can I contact @spring zephyr just auto reply

[narrow elbow]

@silver rose Just go to login page and press help

[silver rose]

@narrow elbow , then?

[narrow elbow]

@silver rose ask your question on help menu

[night cloak]

@silver rose Did you use this method to unlinkhttps://cdn.discordapp.com/attachments/481197473403240451/740162307773956126/unknown.png

[silver rose]

I did, just give me options and then end the conversation

Yes I did @night cloak

[versed helm]

@narrow elbow i think update will around 1.6 gb

[night cloak]

Did that unlinked the account, @silver rose??

[narrow elbow]

@versed helm 😫 😫

[versed helm]

@narrow elbow what happened ?

[narrow elbow]

Huge update

[versed helm]

Yes

[severe kestrel]

That update wilp increase lag :(

[versed helm]

@severe kestrel depend on your device specification

[narrow elbow]

2gb😂 😂 😂 😂 @versed helm

[wraith brook]

NO it will reduce lag

[versed helm]

@narrow elbow oh then rip

[wraith brook]

Avoid conversations here

[severe kestrel]

I play on OnePlus 7 but still pug lags when emeny comes @versed helm

[versed helm]

@severe kestrel ram?

[severe kestrel]

6gb ram 128 gb storage

[narrow elbow]

@versed helm they are increasing FPS and reducing lag

[versed helm]

@severe kestrel oh try to clear cache from memory while opening game and use stable internet

[silver rose]

@night cloak yes

[versed helm]

@narrow elbow yes

[wraith brook]

@narrow elbow Move to another channel if you don't have any more problems

[silver rose]

Because I brought the account and I unlinked the Googleplay

[night cloak]

@silver rose you bought someone else account??

[silver rose]

Yes

[narrow elbow]

@wraith brook sorry

[potent shuttle]

@silver rose wp

[versed helm]

Then not work

[silver rose]

What wp?

[spring zephyr]

@silver rose That's against the ToS, we can't help you with this.

[silver rose]

What do you mean I brought from my cousin

[versed helm]

Still you brought it

[spring zephyr]

Sharing/Trading accounts is against PUBGM's ToS.

[silver rose]

But now is my account and my Facebook

[night cloak]

Nothing can be done on your account as you have violated the ToS of the game, (https://www.pubgmobile.com/terms.html) and we cannot assist you further anymore in here, @silver rose.

[versed helm]

Yes

[silver rose]

But it’s my cousin like my brother I would say he gave it to me is that work now? @night cloak

[night cloak]

There's nothing we could help you with, @silver rose maybe in game customer service could.

[silver rose]

Thank you!

[potent shuttle]

That doesn't work like this
Try to contact in game customer support they might be able to help you @silver rose

[night cloak]

will iphones be able to give 90 fps

they dont have 90hz display

[vagrant forum]

60hz display

[silver rose]

Thank you all! I really appreciated

[night cloak]

So I have to play regular classic to increase my merit or is the ancent mode is ok?

[versed helm]

Yes iphone have 60hz display refresh rate

@night cloak both will increase your merit

[night cloak]

Mines not increasing

Stuck at 17

[versed helm]

@night cloak oh try to play other maps

[vagrant forum]

Be patient we have reported the issue, @night cloak.

[night cloak]

Okay

[proud oracle]

Wtf does that even mean

[polar marsh]

@molten plaza:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[versed helm]

@proud oracle you ban maybe

[proud oracle]

No

I can play games

[vagrant forum]

Try playing other maps for now and see if that helps, @night cloak.

[versed helm]

@proud oracle temporary ban

[polar marsh]

@polar blaze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@proud oracle You have been muted from World chat for violating the rules. Wait for the mute to expire.

[proud oracle]

But it doesn’t let me message people in game

It’s not in world chat

I can’t even send messages to my frnds

[versed helm]

@proud oracle yes its apply on chats

[spring zephyr]

Wait for the mute to expire.

[proud oracle]

I just done with playing a tournament and this happens

[vagrant forum]

Most likely you typed words that are blacklisted by the in-game chat.

[versed helm]

@proud oracle maybe you using bad words i think and someone reported you

[quasi bear]

Excuse were i can talk with support of pubg mobile company?

[night cloak]

Through the in game customer support

@quasi bear state your issue.

[polar marsh]

@quasi bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[versed helm]

@quasi bear maybe you violated tos that's why your account ban

[radiant fox]

one guy stollen account and moneyy saying that he would give m416 glacier skin please help me

[night cloak]

I bought a PUBG account, I took the hashtag ( PUBG Dominator ).. and someone threatened me that he would report me by sending the ID number of Account in a Big group to PUBG. Indeed, after 4 hours I took ten years BAN !!! even though I never open a hack .. Please help me .. The price of the account is very expensive. I swear to God, I never opened hack 🥺😭😭😭

[radiant fox]

i want that account to be closed

please help me

[sick shale]

@night cloak Selling/Buying accounts is against the ToS

[radiant fox]

@sick shale how should i get back my account

[sick shale]

So since you're not the real owner of this account, you won't be able to recover it

[versed helm]

@radiant fox avoid to click suspicious links and fill it and claim free rewards like links

[radiant fox]

ok but cant i take legal actions ?

[versed helm]

@radiant fox no

@radiant fox you also violated tos by clicking those links

And fill them

[night cloak]

Ok but Can U tell me why i got banned !!!
If For Example 20.000 people reported me withen 4 hours .. Pubg will ban me??

[normal fulcrum]

No @night cloak

[sterile briar]

Which vehicle skin coming in Royalpass Season 15

[versed helm]

@radiant fox use only trusted midas buy site to purchase uc and other things to avoid this kind of problem never fill your sensitive information anywhere if site not trusted

[normal fulcrum]

That's something you have to wait for @sterile briar

[night cloak]

@normal fulcrum
Are U sure ???? So tell me whyyyyyyy ?????

[sterile briar]

@versed helm Which vehicle skin coming in Royalpass Season 15

[normal fulcrum]

@sterile briar Read my answer and don't repeat same question

[spring zephyr]

@sterile briar No info about that, find it out by yourself when it comes out.

[versed helm]

@sterile briar soon you will know currently no any information about that

[iron basin]

Ok but Can U tell me why i got banned !!!
If For Example 20.000 people reported me withen 4 hours .. Pubg will ban me??
@night cloak account like these push rank by using cheats and mods to achieve rank you should have been careful before investing your money

[celest shadow]

The account that you bought was suspended because selling/buying accounts is against the game's Terms of Service, @night cloak.

[sterile briar]

Hope this time they give atleast one skin in Royalpass

[night cloak]

@celest shadow
And How did pubg know that i buy the account !!!

[versed helm]

@night cloak some times you cant access it or login in it then you contact here then know you using other accounts

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sweet hound]

Help Me To Let My lag gone

[versed helm]

@sweet hound your device specification ?

[sweet hound]

XR

[celest shadow]

Are you lagging internet or game wise, @sweet hound?

[sweet hound]

Game

Internet Is OP

50Mbps

[versed helm]

@sweet hound when you feel lag?

[sweet hound]

At Loading Screen Its Stuck

I am very much dissatisfied

[versed helm]

@sweet hound you try to uninstall game and again installed from app store ?

[sweet hound]

Done 5 times

I am opening on mobile data it is opening fast but

[granite timber]

Hi

[sweet hound]

At WiFi it stuck

[versed helm]

@sweet hound your phone jail broken or something ?

[granite timber]

How can i register my crew

[celest shadow]

Use your mobile data instead, @sweet hound.

[sweet hound]

Bro it’s brand new

@celest shadow bro I am streamer

How can I use to play only

I have to stream

[narrow elbow]

@granite timber let the crew challenge start

[versed helm]

@sweet hound oh try to switch other neighbours or friends wifi and see if problem still remain or not

[granite timber]

@narrow elbow when it starts

[versed helm]

May be your dns problem

[narrow elbow]

Idk@granite timber

[granite timber]

ldk means@narrow elbow

[sweet hound]

I have switched to different WiFi Servers But The Problem Dose not solve

[narrow elbow]

I don't know@granite timber

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @sweet hound. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[granite timber]

Can anyone tell me when does crew registration starts

[sweet hound]

@versed helm you are a YouTuber too do you not get irritate

If you will be at my place

[sick shale]

@granite timber No information.

[versed helm]

@sweet hound yeah but change dns it will solve your problem

[granite timber]

@sick shale any prediction

@versed helm you are real

[sweet hound]

I have tried bro

[sick shale]

Season 16 (that's my own opinion)

[versed helm]

@sweet hound read #faq 4.5

Changing dns will solve your problem

[granite timber]

@sick shale i need crew points for rename card

[versed helm]

@granite timber yes come to general chat if not need support

[night cloak]

Yes

[orchid bobcat]

Bonus reward was not refreshing. From 4- 5 weeks.

[spring zephyr]

@orchid bobcat For queries about Bonus challenge, please ask in the Indian PUBGM discord server. Link in #735483472432594994.

[bright zenith]

@spring zephyr what happen why i don't increase marit

From tomorrow

[spring zephyr]

@bright zenith Your in-game ID?

[bright zenith]

5299597551 @spring zephyr

[spring zephyr]

@bright zenith Seems like a bug, report it in #old.

[bright zenith]

@spring zephyr Already doo

[pale vessel]

My Merit not increase plz help

5138810355

[spring zephyr]

@pale vessel You have already reported it, please wait patiently.

[pale vessel]

@spring zephyr plzz hurry up

[placid lintel]

@spring zephyr whats the latest version, 0.19.13913?

[vagrant onyx]

@placid lintel yes

@wraith brook what are you trying to send ?

[wraith brook]

0.19.13 is the lastest . Some players have some decimals change based on device

@vagrant onyx Not me

[placid lintel]

😅

[wraith brook]

It different for some people

What's ur device ?

[vagrant onyx]

@placid lintel are you android ?

[placid lintel]

@vagrant onyx my device is android, im human 😂

[sharp pendant]

People like this guy asks for “popularity” in team recruitment and removes the player...shame on them... dont giv pop to strangers... they r selfish and greedy... they dunno team work..BEWARE OF POPULARITY MENTALS!

[wraith brook]

Lmao why trusting them

[sharp pendant]

Lmao why trusting them
@wraith brook usually i dont..but he spoke same language... i sudnt be trusting anyone othr than frds anymore...

[wraith brook]

Yes it will be better for u

[sharp pendant]

❤️

[vagrant forum]

Feel free to use #pubg-mobile or #media for sharing such stuff as it's their own personal behavior and the support teams cannot do anything about it, @sharp pendant.

[polar marsh]

@open kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[open beacon]

80ms but Iam start game in 500ms

[sharp pendant]

@vagrant forum i didnt expect any response from support staff... jus wanted to share so tht ppl can be aware of them... i believe nobody can get cheated. #pubg-mobile is inaccessible for pic sharing..🙂

[vagrant forum]

This channel is only meant for queries related to the game, @sharp pendant. Please keep that in mind from next time.

[sharp pendant]

And thank u..uploaded in #media

Sure

[storm flume]

Please refer to this channel's pinned messages for further information, @open beacon:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[sage shard]

Any update related crew challenge?

[versed helm]

@placid lintel its beta version ? Without update ?

[sage shard]

@versed helm big fan bro😈

[vagrant forum]

@sage shard, after PMCO.

[sage shard]

@vagrant forum ok thnks

[placid lintel]

@versed helm nope,not beta.

[versed helm]

@sage shard bro please avoid off topic come to general chat

@placid lintel show me full screenshot

[analog umbra]

@vagrant forum its pubg mobile official server or not

[wraith brook]

@versed helm It's global version boi

[silk stirrup]

@versed helm Hey
My merit is stuck on 50
I am playing solo And getting chicken dinners / Rank 4. Etc
Getting Tier Plus Pointe But Merit is stuck on 50

[vagrant forum]

0.19.0.13920 is the most recent version, @placid lintel.

[versed helm]

@placid lintel yes all have this version

[vagrant forum]

@analog umbra, yes it is official.

[celest shadow]

@silk stirrup, can you provide me your player ID?

[versed helm]

@silk stirrup try to play in different maps

[analog umbra]

@vagrant forum tell me one thing why pubg mobile make this server

[versed helm]

@analog umbra for chat and helping other peoples

[analog umbra]

@versed helm its not help full to us

[vagrant forum]

It's a server for the community to interact with each other.

[versed helm]

@analog umbra oh whats problem ?

[silk stirrup]

@versed helm Done Bro
Played Livik , Erangel etc
My Last Merit Update Record is on 24th
And today its 26th

[versed helm]

@silk stirrup its stuck ?

[silk stirrup]

@versed helm Yes Bro
On 50 exact

[sage shard]

@versed helm bro bonus challenge shop is not refreshing from about 1 month....help plz

[white dawn]

Is there an update for Pubg today?

[versed helm]

@silk stirrup oh i think you should also use in game customer care report option

[vagrant forum]

Nope, @white dawn.

[versed helm]

@white dawn no yesterday it was 22 mb

@sage shard bro that is update in the 3 month at once if i not wrong

[vagrant forum]

@silk stirrup, can you provide me your player ID?

[sage shard]

@versed helm i dont understand wht u have written🙁

[vagrant forum]

It will be refreshed soon, @sage shard.

[polar marsh]

@analog umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bright zenith]

@spring zephyr why i don't get weapon master

[bright cloud]

Pubg mobile is not responding my account is hacked

[versed helm]

@bright cloud you clicked on malicious links or untrusted links and fill your sensitive information there ?

[vagrant forum]

@bright cloud

[bright cloud]

@vagrant forum they msg me they will take action till now nothing happens

[waxen bloom]

662039562this one killed me and I repoted him but he dint lose any merit

[dusk pilot]

@bright cloud wait for about 30-60 days man

[versed helm]

@waxen bloom you have any proof ?

[sage shard]

@waxen bloom this is not the correct character id

[waxen bloom]

@waxen bloom you have any proof ?
@versed helm you can see his account that he killed me

[storm willow]

@waxen bloom you have to click yes on reduce merit option that pops up after that match.

[waxen bloom]

@waxen bloom you have to click yes on reduce merit option that pops up after that match.
@storm willow ah ok thank you

[versed helm]

Yes

[storm willow]

You’re welcome

[teal cypress]

I know I cheat method

[versed helm]

@teal cypress you can ban

[storm flume]

Hello, @teal cypress!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[storm willow]

Anti cheats are regularly updated. Hackers are getting banned. @teal cypress

[teal cypress]

No

[versed helm]

Yes

[polar marsh]

@teal cypress:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brave wolf]

Sep 8 update Erangle 2.0 ?

[versed helm]

@brave wolf yes

[storm willow]

Just because they tell you that’s safe, it doesn’t mean to.. they just scam people. And sell products, Cheaters are getting banned. @teal cypress

[teal cypress]

Bro it is safe my funds use it

[versed helm]

@brave wolf time maybe subjected to change

[teal cypress]

Friends

[versed helm]

@teal cypress not understand it

[teal cypress]

Why u guys can't stop them

[storm willow]

They will get banned soon. @teal cypress you can report.

[versed helm]

@teal cypress using cheats will ban you

[spring zephyr]

Soon, they will be using the file claim button.

[storm flume]

Hello, @teal cypress!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[teal cypress]

He do conqueror with 70 plus per he use fly car magic etc

[versed helm]

@teal cypress report their ids in the #cheater-reports

[brave wolf]

PUBGM can take action Against fake website?

[versed helm]

And attach proof also

@brave wolf no

[spring zephyr]

@brave wolf Fake websites like?

[versed helm]

@spring zephyr claim free rewards like

[brave wolf]

@spring zephyr Midas and pay pubgm like

[teal cypress]

Check

[sand path]

They'll be banned.

[fathom fable]

Dream stats 😂😂

[versed helm]

@teal cypress soon they will ban

[spring zephyr]

@brave wolf @versed helm You can report those websites via in-game customer service.

[fathom fable]

@versed helm big fan

[versed helm]

@fathom fable yes bro avoid to going off topic come to general chat

[rapid jungle]

@polar marsh I have voice chat problem . please fix it😩 😩 😩

[brave wolf]

@spring zephyr

He banned or not?

[spring zephyr]

You can see the tier, banned.

@rapid jungle Can you explain your issue in detail?

[brave wolf]

@spring zephyr result show going forward?

[eternal linden]

@spring zephyr bro my friend’s id got hacked

[versed helm]

@brave wolf means its under review

[rapid jungle]

@spring zephyr i lobby I can't hear from my teamates but they can hear my voice

[cerulean burrow]

Hi i need a help My account was linked with fb & my fb account is disabled unexpectedly any way to take my PUBG account back plz...?

[spring zephyr]

@brave wolf It can take some time. Wait patiently.

@eternal linden Can you still access your PUBGM account?

[eternal linden]

Nope

[brave wolf]

@spring zephyr ok

[spring zephyr]

@rapid jungle Change your DNS, refer to #faq 4.5

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @eternal linden. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[eternal linden]

He changed number account gmail

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @cerulean burrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rapid jungle]

@spring zephyr I can't understand

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @rapid jungle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[versed helm]

@eternal linden you filled your sensitive information anywhere ?like untrusted websites ?

[eternal linden]

Maybe

[cerulean burrow]

@spring zephyr Hi i need a help My account was linked with fb & my fb account is disabled unexpectedly any way to take my PUBG account back plz...?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @cerulean burrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[versed helm]

@eternal linden then i think you should in game customer service option

[eternal linden]

This was login info

It was changed

[versed helm]

Dont post information here

[spring zephyr]

@eternal linden Check out #faq 2.8, you will need to recover your social media account.

[brave wolf]

@eternal linden Don't put sensitive information

[eternal linden]

Can’t access social media

It’s blocked

[versed helm]

Oh

Then i think no one can help

[eternal linden]

He changed everything

[night cloak]

@eternal linden You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

[versed helm]

Avoid to use untrusted websites and dont fill your sensitive information there

[rapid jungle]

@storm flume where should I contact

[versed helm]

@rapid jungle in game go to settings bottom left corner you will see customer service option

[hot vapor]

How do I report in game teamers and does pubg take action against these?

[storm flume]

Hello, @hot vapor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rapid jungle]

@versed helm I have already contact dude but no use
One of the worst costumer service is pubg mobile only I am trying nearly 3 weeks 🥺😞😞😞

[versed helm]

@rapid jungle oh what is your device specification ?

[golden stream]

🙄🙄🙄

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @golden stream. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[versed helm]

@golden stream maybe you try to use vpn or something and detected by system

[rapid jungle]

@versed helm pocof1 6gb
128

[versed helm]

@rapid jungle android version ?

[rapid jungle]

10

@versed helm android version 10 miui11

[versed helm]

@rapid jungle its problem in the update try to downgrade your device to oreo or later one it will fix issue

If still problem remain means its hardware or software related issues @rapid jungle

[eternal linden]

I have phone number

[brave wolf]

@rapid jungle unlocks 12.08pm and reinstall pubg and Reset Ur network settings

[rapid jungle]

@brave wolf what I want to uninstall pubg

[lusty pond]

Can we get a new frame rate option like if we are in high and and can i get ultra in next update??

[versed helm]

@brave wolf man he have voice chat problem

[night cloak]

@rapid jungle use a DNS, refer #faq 4.5

@lusty pond only if your device supports that.

[rapid jungle]

@brave wolf I already did that before 2 days back

[brave wolf]

@rapid jungle sorry inconvenience

[rapid jungle]

@night cloak okay I will try

[versed helm]

@lusty pond yes ultra hd option will available in the 1.0 version only in the supported devices

[rapid jungle]

@brave wolf okay no problem

[golden stream]

@versed helm nope bro

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @golden stream. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[pale vessel]

My merit not increase plz help

[versed helm]

@golden stream update your dns to default and put date and time to automatic

[night cloak]

Wait for a while they're investigating the issue, @pale vessel.

[golden stream]

@versed helm bro all set he

[versed helm]

@golden stream oh problem still remain?

[golden stream]

@versed helm yup bro 😫

[versed helm]

@golden stream try to use another dns check #faq 5.2

[night cloak]

Refer the bot message @golden stream which mentioned you. And if your having a rooted or jailbreaked device undo those.

[versed helm]

Yes

[lusty pond]

@versed helm not utra hd option new frame rate option like the one plus nord can do better gaming but its locked on till hd and high frame rate will there be any change

In 1.0

[rapid jungle]

@Rock47 can you tell what is DNS #faq 4.5

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @rapid jungle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[versed helm]

@lusty pond yes if your device support you can unlock ultra hd option by default in version 1.0

Dns means domain name system

Download dns changer app from the play store and follow steps as shown in the #faq 4.5

[rapid jungle]

Ohh okk @versed helm thanks

[versed helm]

No problem

[pale vessel]

@night cloak sir not increase merit today

[night cloak]

Wait for a while they're investigating the issue, @pale vessel.

[versed helm]

@pale vessel try to play in the different maps or solo,duo,squad ?

[rapid jungle]

@versed helm can we play one match

[brave wolf]

Ultra HD coming on sep 8 update?

[versed helm]

@rapid jungle yes avoid going to off topic here

[pale vessel]

I'll try but not increase

[rapid jungle]

@versed helm okk

[versed helm]

@brave wolf yes only in supported device

[spring zephyr]

@brave wolf It's available in the BETA version, so probably yes. But, no official info about it.

[pale vessel]

Solo play but squed and duo not playing

[storm flume]

Hello, @pale vessel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[versed helm]

Yes

[frail badger]

Please help me.....

[storm flume]

You can now access #emulator-chat and #emulator-support, @frail badger. Revert this at any time by sending .emulator in #481204134859505684.

[rain raptor]

I need help regarding reporting players who were teaming up with enemy in bonus challenge

I have a video proof

[versed helm]

@frail badger use only game loop emulator

[night cloak]

Report them via in-game @rain raptor

[spring zephyr]

@rain raptor Report them in-game.

[rain raptor]

@night cloak i have reported but i know the name nd id of 1 player only

[night cloak]

Just tap on the report button and do it

[versed helm]

@rain raptor so whole squad cheater ?

[rain raptor]

I have done and also recorded my screen for video proof

@versed helm it was a solo match and 2 players were teaming up together to kill others

[night cloak]

Teaming up should be reported via in game

[polar marsh]

@wintry ravine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

bro pls help me i always get indo lobby but my ping low in indian lobby

[versed helm]

@rain raptor oh use report in game by finding their ids

@night cloak which server you select ?

[rain raptor]

How do i find the id of 2nd one 🤷

[night cloak]

asia

@night cloak do an IP reset, issue from your network.

[versed helm]

Yes

[night cloak]

bro pls help me i always get indo lobby but my ping low in indian lobby
@night cloak just change matchmaking lang to hindi and 2nd lang to english or empty

ok i see youtube how to reset

@rain raptor the system will detects the another one when you report the 1st player.

[rain raptor]

@night cloak ok

[night cloak]

Contact your ISP @night cloak

im changing my wifi in few days

it will help????

[rain raptor]

@night cloak how do i submit video proof

[night cloak]

im changing my wifi in few days
@night cloak its nothing to do with ur network

You can provide it to in-game customer service, @rain raptor.

@night cloak yep it will.

ok thx you

u must be playing with some indo player regularly...or the one with indo flag.....so u get matched with them always

[brave wolf]

Paid rank push is acceptable?

[night cloak]

yep

whats ur current tier guys

[spring zephyr]

@brave wolf It's not against PUBGM's ToS, but if they are doing that by cheating or sharing accounts, then it's against the ToS.

[night cloak]

TIER??

[spring zephyr]

@night cloak Please use a discussion channel if you don't need any support.

[night cloak]

okk bro

[rain raptor]

@night cloak how do i create a video link?

[brave wolf]

@rain raptor For report?

[rain raptor]

@brave wolf yes

[versed helm]

@night cloak don't do promotion here

[brave wolf]

@rain raptor Upload on YouTube and copy the link

[night cloak]

@night cloak how do i create a video link?
@rain raptor just upload it on some social network

[versed helm]

Use #matches for custom rooms

[storm flume]

Use #matches to share custom games details, @night cloak.

[rain raptor]

Ok@night cloak @brave wolf thanku

[night cloak]

Ok bro

[glad grotto]

@noble robin

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glad grotto. Remember to read through #faq before asking questions in the support channels.

[spring zephyr]

@glad grotto ??

[plain sandal]

Is Thompson getting Sight in Next Update?

[spring zephyr]

@plain sandal It's in the BETA, so probably yes.

[remote ice]

nice

[night cloak]

Is Thompson getting Sight in Next Update?
@plain sandal hey but why does thompsuns recoil increase when prone than crouch.....its just opposite

[rain raptor]

@spring zephyr please check dm sir

[spring zephyr]

@rain raptor Report people teaming up in-game.

[plain sandal]

@night cloak IDK I ain't Developer And I have ever noticed that

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glad grotto @remote ice. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@magic galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@magic galleon Usage of VPN is not recomended.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[magic galleon]

@spring zephyr ok thx

[bright zenith]

@spring zephyr

@spring zephyr why i didn't get Weapon Master

[spring zephyr]

You need to knock and kill the enemy using the same weapon. And you need to be in plat 5 or above.

[bright zenith]

@spring zephyr i am playing solo

@spring zephyr The merit problem is irritating i have pubg but can't play

[sacred solar]

help me

[storm flume]

Hello, @bright zenith!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @sacred solar. Remember to read through #faq before asking questions in the support channels.

[bright zenith]

@spring zephyr when it solve

[sacred solar]

my pubg Account has been Stolen

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @sacred solar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[bright zenith]

@spring zephyr when pubg fix this glitch

[valid panther]

Where can I download pubg beta 1.0

[wraith brook]

@valid panther Find link in #news scroll up

[polar marsh]

@safe sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rain raptor]

@spring zephyr again killed by a player teaming up in solo match 😭

[spring zephyr]

Report them in-game.

[night cloak]

@rain raptor that's common

[rain raptor]

@spring zephyr i have

[spring zephyr]

Where can I download pubg beta 1.0
@valid panther Android: https://web.gpubgm.com/m/download_android.html
▫️ iOS: https://web.gpubgm.com/m/download.html

[night cloak]

Tpp/fpp? @rain raptor

[rain raptor]

@night cloak bonus challenge tpp

[night cloak]

I prefer u to play 3 or 2 ticket one

It has less team ups

:-)

[rain raptor]

@night cloak i was killed in 2 consecutive matches by players teaming up with enemies once i played in 3 ticket and once in 1 ticket

[spring zephyr]

Report them in-game, they will get banned for teaming up (Starting from 1 day)

[night cloak]

Move over to #pubg-mobile 😉

It's common :-) in solo just camp till last zone :-)

[valid panther]

Thanks

[night cloak]

Why I'm facing safety observation period ? I'm not using any hack(s) it's second time i got safety observation period #PUBGM fix this issue... Tag admins here

@night cloak You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

[unkempt stratus]

Why haven't PMCO Pakistan Semi Finals Day 4 started yet?

[night cloak]

You can report it in #old if you wish.

@unkempt stratus refer the PUBG MOBILE esport Twitter page for those.

@night cloak You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.
@night cloak just getting a automated reply. Nothing else.. customer support is crap

@unkempt stratus isn't it a break day today 🤔

You can report it in #old if you wish.
@night cloak

[unkempt stratus]

@night cloak Okay, Thank you!

[night cloak]

@night cloak may I know why you mention #old there.

[onyx cairn]

It's break day. @unkempt stratus

[unkempt stratus]

@night cloak No, the break day was 24tg of August!

[night cloak]

Because he said the customer support is crap?

I thought it was feedback towards the game.

[pale vessel]

Thanku so much pubg mobile all moderater 👍

[night cloak]

@night cloak this channel is meant for support only :-) tho

You are put under the safety observation period if your account activity is suspicious, @night cloak . There's nothing we can help you with on that matter other than to contact in game customer service. If you are using any third party software's, then I recommend you to uninstall those. Or if you have teamed up with cheaters in the past, do not do it again.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[bright zenith]

If any one facing merit not increase problem then log out and log in then play match your merit increase😎😎😎

[night cloak]

@bright zenith The issue has been fixed .

@night cloak when is the timing for safety observation period 🤔

??

Like when we get that period of timing :/

Of no hackers :/

Timings in ist?

[wraith brook]

[craggy blade]

No, the break day was 24tg of August!
@unkempt stratus PMCO Pakistan has been postponed till tomorrow. New schedule will be announced soon.

[night cloak]

More information about that can be found in the pinned message of #news.

You are put under the safety observation period if your account activity is suspicious, @night cloak . There's nothing we can help you with on that matter other than to contact in game customer service. If you are using any third party software's, then I recommend you to uninstall those. Or if you have teamed up with cheaters in the past, do not do it again.
@night cloak arey, I'm not using hacks nor I'm teaming up with hackers, and i can't play solo tpp to prove my genuineness.. matchmaking is impossible 😐

@night cloak Please refrain from spam reacting to messages.

[unkempt stratus]

@onyx cairn @craggy blade Thank you for the information!

[craggy blade]

Welcome :)

[vast adder]

Hi pubg mobile,i need help asap!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vast adder. Remember to read through #faq before asking questions in the support channels.

[wraith brook]

Why emulators getting banned ?

[night cloak]

@night cloak Unfortunately there's nothing can be done in here try contacting the in game customer service for account related issues and wait for the time period.

[polar marsh]

@vast adder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@wraith brook use of TGB/ messing with the in game file for more FPS etc...

[narrow elbow]

My game Is laying alot what should I do

[wraith brook]

Old tgb = banned ?

[narrow elbow]

I mean laging

[storm flume]

Please refer to subpoint #4.9 in #faq for further information, @narrow elbow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloak in game contact service is crap. It's the second time i got safety observation period. Only Android users facing this problem... It's not giving in iOS

Old version/ Chinese version, @wraith brook.

Is playing with blue stacks safe?

👀

[wraith brook]

Oh I see thanks @night cloak @night cloak

[night cloak]

I'm an android user and havent faced any issues yet, @night cloak and if you have rooted or something undo it.

@night cloak Only GameLoop is recommended. Use others at your own risk.

[stray heron]

Hey pubg what about hackers in pmco?

[cobalt lion]

hi im asking if there is any official website i can download beta pubg mobole from it ?

[night cloak]

I'm an android user and havent faced any issues yet, @night cloak and if you have rooted or something undo it.
@night cloak buddy, previously my phone was rooted. And i got this SOP, so unrooted resetted and re installed the game. after the time period when i killed one enemy faced another one week SOP.
Those who got previously SOP in android those are not facing again if they play in iOS

@cobalt lion you can find the link in pinned message of #news

@night cloak report that in #old.

[cobalt lion]

@night cloak and its work with all devices or just one plus ?

[scarlet gorge]

Hey pubg mobile, <@&481161015728406538>

I haven't receive my royal pass uc perks .My Uc perks of royal pass are missing.I should have total of 600 uc in my ACCOUNT.But i have only 240 uc .Rest 360 uc have not been credited in my account yet .Help me recovering my uc back.I have attached all necessary screenshot.

Character id:-6913938321

Ign:-Godfather4358

[polar marsh]

@forest bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@cobalt lion works on both IOS & Android.

One plus just get 90fps.

[vagrant forum]

Please contact the in-game customer service for that, @scarlet gorge.

[night cloak]

@cobalt lion beta works on all devices which have storage of 7GB+ and 2GB+ Ram

[scarlet gorge]

@vagrant forum I did but they arent giving r reply

[polar marsh]

@bright cloud:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

They are the only ones who deal with any account related issues, the Discord staff cannot do anything about it, @scarlet gorge.

[scarlet gorge]

@vagrant forum okk thanks for your support

@vagrant forum will wait for their reply

[vagrant forum]

Please do.

[night cloak]

@vast adder if you’ve not violated the PUBGM terms or service then you can appeal for your account to be unbanned.

[vast adder]

@night cloak i have already done but there response from their side.since 22 August

[flat mantle]

Dear Team,

My ID 5245875991, is getting a notice that has been temporarily frozen due to abnormalities detected in your emulator. Please update your emulator to the latest version. Unlocks on :- 10-24-2020 14:56:42.
As only i have not updated the Game Loop Latest Version, so my accounts got banned for 2 months without any reason i didn't do any hacking or anything which will violate any game rules.
As Game Loop is a Chinese Application and it is banned in India, so i easily didn't receive any update notification from them, so it is not my fault.
You should give me one warning to update the latest version.
This is not the right way to directly ban my PUBG account for 2 months, I have spent lots of money to buy a Royal Pass since season-7. if you didn't unlock my account within 12 hours, later on i will not buy any passes nor play your game.
Please Unlock my PUBG ID 5245875991 within 12 hours.
Hope you do the needful.

[night cloak]

@flat mantle please use #emulator-support.

@flat mantle no one even care if u buy rp or not

@night cloak please do not start conversation in this channel.

xD @night cloak joking bruh 😛

[agile tangle]

Pubg mobile will bring erangel 2.0 and glitches 2.0😂😂

[velvet copper]

Dear Team,

My ID , is getting a notice that has been temporarily frozen due to abnormalities detected in your emulator. Please update your emulator to the latest version. Unlocks on :- 10-24-2020 14:56:42.
As only i have not updated the Game Loop Latest Version, so my accounts got banned for 2 months without any reason i didn't do any hacking or anything which will violate any game rules.
As Game Loop is a Chinese Application and it is banned in India, so i easily didn't receive any update notification from them, so it is not my fault.
You should give me one warning to update the latest version.
This is not the right way to directly ban my PUBG account for 2 months, I have spent lots of money to buy a Royal Pass since season-7. if you didn't unlock my account within 12 hours, later on i will not buy any passes nor play your game.
Please Unlock my PUBG ID within 12 hours.
Hope you do the needful.

[agile tangle]

Tutty pubg

Goo phbg

Pubg

Full of hackers

And glitches

[night cloak]

@agile tangle please provide feedback in #old and stop spamming here.

@velvet copper please ask this question in #emulator-support you can gain access to the channel by typing .emulator in #481204134859505684.

[robust geyser]

what all came with the latest 22 MB update?

[night cloak]

The 22MB patch was released for security check system improvements and to correct some translation mistakes, @robust geyser

[robust geyser]

but there is ranked arena and all that too

[night cloak]

Ranked was added before the update to my knowledge.

[robust geyser]

ah i see

[full bison]

Y my account banned 😢😢😢😢

[robust geyser]

also whats the difference between TDM and ranked TDM?

[full bison]

I don’t use hack

[night cloak]

Any updates? On merit loss

[robust geyser]

i think many people are here. i will ask later

bye

[night cloak]

Any updates? On merit loss
@night cloak
You mean not being able to gain merit ?

Yes @night cloak

[full bison]

Which support

[vagrant forum]

Screenshot? @full bison

[night cloak]

It’s been fixed @night cloak.

[full bison]

I put more money in my account

[night cloak]

Ohk now if I play solo my merit will increase right

?

[dusk pilot]

Yea bro

[storm flume]

Please do not use languages other than English, @opaque cape. Refer to #735483472432594994 for regional communities.

[polar isle]

Hello. Anyone have a fix for this?

[full bison]

Am longshot in uae 1#

[polar isle]

T

Hello. Anyone have a fix for this?
@polar isle tried repairing and uninstall/install.

[night cloak]

@polar isle device model?

[full bison]

When i finish my match data has be changed @vagrant forum

[polar isle]

@night cloak Mi 10 5G

[polar marsh]

@full bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[red patio]

My bonus challenge is locked please tell how to open it

[night cloak]

Please refer to #faq subpoint 4.12 @polar isle

@red patio please ask this question in PUBGM India you can find the server invite via #735483472432594994.

[polar isle]

Thank you @night cloak

Will try that now

[sick shale]

@red patio Can you post a screenshot

[polar marsh]

@inner cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[velvet copper]

Dear Team,

My ID , 5799446359is getting a notice that has been temporarily frozen due to abnormalities detected in your emulator. Please update your emulator to the latest version. Unlocks on :- 10-24-2020 14:56:42.
As only i have not updated the Game Loop Latest Version, so my accounts got banned for 2 months without any reason i didn't do any hacking or anything which will violate any game rules.
As Game Loop is a Chinese Application and it is banned in India, so i easily didn't receive any update notification from them, so it is not my fault.
You should give me one warning to update the latest version.
This is not the right way to directly ban my PUBG account for 2 months, I have spent lots of money to buy a Royal Pass since season-7. if you didn't unlock my account within 12 hours, later on i will not buy any passes nor play your game.
Please Unlock my PUBG ID 5799446359 within 12 hours.
Hope you do the needful.

Dear Team,

My ID , 5799446359is getting a notice that has been temporarily frozen due to abnormalities detected in your emulator. Please update your emulator to the latest version. Unlocks on :- 10-24-2020 14:56:42.
As only i have not updated the Game Loop Latest Version, so my accounts got banned for 2 months without any reason i didn't do any hacking or anything which will violate any game rules.
As Game Loop is a Chinese Application and it is banned in India, so i easily didn't receive any update notification from them, so it is not my fault.
You should give me one warning to update the latest version.
This is not the right way to directly ban my PUBG account for 2 months, I have spent lots of money to buy a Royal Pass since season-7. if you didn't unlock my account within 12 hours, later on i will not buy any passes nor play your game.
Please Unlock my PUBG ID 5799446359 within 12 hours.
Hope you do the needful.

[night cloak]

@velvet copper please ask this question in #emulator-support you can gain access to the channel by typing .emulator in #481204134859505684.
@night cloak

Please do not spam here.

[velvet copper]

Ok

[dry dragon]

hi

u b

[night cloak]

Thank you for helping me out support team

[bright zenith]

@night cloak yap

@night cloak if any ask then told him logout and Login

[night cloak]

[cobalt lion]

when I try to log in in beta pubg mobile version any solution

[tall cairn]

Hello, when bonus challenge will unlock ??

[still dawn]

Hi. Help me please

[vagrant forum]

https://cdn.discordapp.com/attachments/432911388407758848/746558399323439114/Document_2.jpg
@tall cairn

[polar marsh]

@crisp locust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn turtle]

alright so I decided to come back and reinstall pubg and now I can't even get to main menu. I've done the requirements needed to fix but nothing's worked

[cobalt lion]

any solution ☹️💔 there is no social account in beta version

[tall cairn]

@vagrant forum actually I changed Flag to india, when it will get unlock again??

[wraith brook]

@cobalt lion You can't connect social media in beta

[vagrant forum]

I think you cannot link social media in beta as of now, @cobalt lion.

[wraith brook]

@cobalt lion Only guest is there

[vagrant forum]

@tall cairn, read the image carefully.

[cobalt lion]

@wraith brook I konw but when i log in in guest they say

[wraith brook]

@cobalt lion Click OK

[cobalt lion]

@wraith brook i did it noting happen

[crystal arch]

i heard few emulator players are getting banned even tho they dont use cheats.. any reason?

[tall cairn]

@vagrant forum thankyou got it

[wraith brook]

@crystal arch Old version /Chinese / illegal one

[polar marsh]

@umbral vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@autumn turtle, can you share a screenshot of the issue?

[autumn turtle]

Now it's mention obb downloading service. Probs caused I restarted the data

But it keeps blacking out and phasing

[vagrant forum]

@autumn turtle install from Play Store.

[autumn turtle]

done that three times

[vagrant forum]

Show me a screenshot of the error that shows up when you open the game, @autumn turtle.

[narrow elbow]

It may be problem of OBB@autumn turtle

[autumn turtle]

most likely

[narrow elbow]

@autumn turtle I think you should reinstall pubg

[autumn turtle]

if I haven't done that a lot today

[narrow elbow]

@autumn turtle Otherwise share Pubg from your friend

[autumn turtle]

yeah during covid, sounds fun

[narrow elbow]

@autumn turtle Any neighbour friend

[autumn turtle]

you know what, forget that I mention this, thanks for the helpful suggestions!

[night cloak]

i need to see my old carrier results

[heavy vortex]

@autumn turtle how about let a mod answer.

@celest shadow ^

[night cloak]

@vagrant forum how can i see ?

[narrow elbow]

@night cloak It can't happen

[night cloak]

maybe the tencent worker can see

@vagrant forum help me.

[celest shadow]

What seems to be the issue?

[narrow elbow]

@night cloak Yes they can

[night cloak]

@celest shadow can you see my old carrier results?

[celest shadow]

What's wrong with it?

[cosmic iris]

hey shadow are you dumb in the head

how the hell is he supposed to go to a neighbour

its covid

[night cloak]

i have 20 kills in ace league i forget the take screenshot

[celest shadow]

Be nice, @cosmic iris.

[night cloak]

Because of it

[cosmic iris]

get better support

[celest shadow]

But what's the issue, @night cloak?

[heavy vortex]

@cosmic iris he's not a support. (shadow)

[night cloak]

I told you the issue

[cosmic iris]

he wants to see his old career results

[celest shadow]

You cannot see your older career results, @night cloak. There's a limit.

[night cloak]

but maybe the developers can see it , right?

[polar marsh]

@odd jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[narrow elbow]

@night cloak You hell just stop asking same que

[wraith brook]

[heavy vortex]

please move to discussion channel if you don't need any support@narrow elbow

[wraith brook]

@night cloak Mute incoming

[celest shadow]

Do not bypass the chat filter, @night cloak.

[night cloak]

пи ддарас!

[narrow elbow]

I am just helping you out

[wraith brook]

Bean both

[celest shadow]

You too, @narrow elbow. Watch your language. Move to a discussion channel if you no longer need support: #chat or #pubg-mobile.

[cosmic iris]

shadow shut up

[heavy vortex]

@cosmic iris #chat or #pubg-mobile . if no support needed.

[vagrant forum]

@autumn turtle, check if the OBB file is located correctly, that is, Internal Storage > Android > OBB > com.tencent.ig and the OBB file name is main.13915.com.tencent.ig.obb.

[narrow elbow]

But I was supporting him.... But he started giving slangs

[polar marsh]

@grand compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

i dont need your support.

[polar marsh]

@burnt lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn turtle]

@autumn turtle, check if the OBB file is located correctly, that is, Internal Storage > Android > OBB > com.tencent.ig and the OBB file name is main.13915.com.tencent.ig.obb.
@vagrant forum finally, some useful stuff

[night cloak]

I see.

[polar marsh]

@grand compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn turtle]

Aight so I found it @vagrant forum

[narrow elbow]

#questions what will be the size of Pubg's next version

[vagrant forum]

That's the issue, @autumn turtle. The OBB isn't downloaded correctly.

[storm flume]

We currently do not have a specific release date for the upcoming update, @narrow elbow. Once we do, we will publish further information in #news.

[celest shadow]

No information on that, @narrow elbow.

[wraith brook]

@narrow elbow 1.8

[autumn turtle]

so how do I fix it?

[narrow elbow]

@wraith brook thanks bro

[craggy hemlock]

Increase fps and reduce lag since 0.10 update or starting from 1.0?

[celest shadow]

You will need to download the game completely again, @autumn turtle.

[autumn turtle]

for the fifth time! : D

[narrow elbow]

@autumn turtle only 794 MB

How

@autumn turtle

[autumn turtle]

what

wdym how?

[vagrant forum]

That shouldn't happen if you downloaded it from Play Store, but you claim that it's happening even if you download from Play Store. Try re-installing from their website, @autumn turtle.
https://www.pubgmobile.com/en-US/m/

[autumn turtle]

ooh

[narrow elbow]

Your file is only 794 MB how@autumn turtle

[autumn turtle]

that's probs the issue

[vagrant forum]

The OBB file is supposed to be 1.80GB but yours shows up as 794MB.

[autumn turtle]

that's strange

[open ether]

Hey someone hacked into my account and i had my PUBG account connected to Facebook . And I can’t login to my Facebook account because they removed the account . But I connect my account with the game center but the hacker still can login to my account. How can i make it logout from all the device?

[narrow elbow]

@autumn turtle But how

[autumn turtle]

idk how

don't ask me questions I don't know lol

is @narrow elbow even a certified support member? XD

[cosmic iris]

certified idot

[narrow elbow]

@open ether I think you gave your FB account to our relatives

[storm flume]

You can contact the customer service via the game settings, @open ether. Refer to subpoint 5.3 in #faq for further instructions.

[autumn turtle]

@vagrant forum do I just download the apk file?

[urban herald]

@open ether same happens to me and i lost my access too but he is playing with my id

[vagrant forum]

Yes.

It should download the rest of the files in-game.

[autumn turtle]

right, the size is 636 MB, is that right?

[vagrant forum]

Yes, @autumn turtle.

[autumn turtle]

sounds good

[craggy hemlock]

Increased fps and reduced lag since 0.10 update or starting from 1.0?

[celest shadow]

Starting from version 1.0.0, @craggy hemlock.

[calm kelp]

Mai go change your gmail and maybe password to I think