questions

[storm flume]

Use #activities to look for other PUBG MOBILE players, @plain sandal.

[nova cloak]

i got a 7 mb update for my android phone. did emulators not get the update yet? gameloop seems to be struggling

[storm flume]

You can now access #emulator-chat and #emulator-support, @nova cloak. Revert this at any time by sending .emulator in #481204134859505684.

[nova cloak]

Oh thank u whoever did that lol

[ripe pollen]

Hi

Good Morning guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ripe pollen. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@ripe pollen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[open beacon]

I Lost Weapon master title iam complete all killes but title is not showing
-5133624009
-24 August

[spring zephyr]

Can you show the detailed statistics?

[wraith brook]

@open beacon You need to knock and kill with same

[bright zenith]

I am playing nearly 15 matches from morning but my merit didn't increase

[urban herald]

my facebook account got hacked and my game was linked to it

please help me to getting my account back

my player id is 5143518579

[fast socket]

what this again

[wraith brook]

Can't u read ?

[storm flume]

Please refer to subpoint 3.7 in #faq for further information, @bright zenith. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

You can contact the customer service via the game settings, @urban herald. Refer to subpoint 5.3 in #faq for further instructions.

[urban herald]

they are not helping @storm flume

[spring zephyr]

@fast socket Try again, make sure that you have a stable internet connection.

[fast socket]

hell 100mbps how much more stable

[spring zephyr]

@urban herald Patiently wait for their response, only they can help you with this.

[urban herald]

@spring zephyr it will take around 7 days to recover my facebook account

is there any other ways to get pubg account

i am ready to verify it in any way

[spring zephyr]

No, only in-game customer service can help you with this.

[bright zenith]

@spring zephyr I am playing nearly 15 matches from morning but my merit didn't increase

[storm flume]

Please refer to subpoint 3.7 in #faq for further information, @bright zenith. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fast socket]

from morning this issue is going on also with my friends

[urban herald]

but according to them i have to recover my fb account first after that they can do anything @spring zephyr

[bright zenith]

@spring zephyr please reply

[spring zephyr]

@bright zenith 3. Merit points can be earned by good conduct in Classic Mode, in the following ways:

▫️ +3 merit points for finishing a match in 1st - 10th place.
▫️ +2 merit points for finishing a match in 11th - 50th place.
▫️ +1 merit point for finishing a match in 51st - 100th place.

[night cloak]

Have patience your message has been there for one minute.

[spring zephyr]

@urban herald Can you access your PUBGM account?

[urban herald]

i am texting them from my friends account @spring zephyr

[spring zephyr]

So, you can't access your PUBGM account?

[bright zenith]

@spring zephyr i know but didn't increase why i already play solo match nothing increase

[inland geode]

This season 15 i purchased elite pass .Now its going waste.

I request you to find the solution for this or else give me elite pass in the next season in my another account linked with twitter

Facebook email id

[e-mail]

Pubg mobile account that is linked woth facebook

Username:-JashPatadia21

UserID:- 5169539368

[spring zephyr]

@inland geode Can you explain your issue?

[urban herald]

@spring zephyr no

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @urban herald. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@lime sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bright zenith]

@spring zephyr i know but didn't increase why i already play solo match nothing increase

Plz don't ignore mee

[spring zephyr]

@bright zenith Try again, try to place in top 10.

[bright zenith]

If i Kill Any position 1 increase but that not increase why

@spring zephyr why??? I dead 60 position then 1+ why that 1 not increase

[spring zephyr]

Try again, if it's still not increasing, report it in #old with a video evidence of it happening.

[bronze prawn]

When character voucher event coming

[spring zephyr]

No info about that.

[wraith brook]

Gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @wraith brook, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[wraith brook]

Bot back let's gooo

[bronze prawn]

In other servers character voucher event coming daily to daily but in india not event come only 200 character voucher left to purchase character

[modern lava]

Can I know why I cannot adjust 6x to 3x in livik mode

[woeful elm]

might be a bug , try reporting

#old

[bronze prawn]

In other servers character voucher event coming daily to daily but in india not event come only 200 character voucher left to purchase character

[robust geyser]

which version of pubg is currently we on?

[woeful elm]

global

[solar python]

Does pubgm will banned on iphone?

[robust geyser]

i mean number?

[wraith brook]

@robust geyser 0.19

[bronze prawn]

Pls reply

[wraith brook]

@bronze prawn That's not a issue we can help with . Provide your feedback in #old

[robust geyser]

@wraith brook the latest post on #news is about v 1.0 when will that come?

[wraith brook]

@robust geyser 8 September

[robust geyser]

thanks

[wraith brook]

👍

[scarlet zodiac]

Bro I need help

Today I see this

What can I do

[storm flume]

You can now access #emulator-chat and #emulator-support, @scarlet zodiac. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please refer to the pinned messages of this channel and seek further assistance in #emulator-support.

[onyx haven]

What is the 22 mb update for???

[tough shore]

Wts with the 22mb update

[spark ingot]

22MB Update ??

[night cloak]

@onyx haven @spark ingot @tough shore please wait patiently for a response.

Same to the next person who comes asking the same question just wait for them to be answered.

[spark ingot]

OK Sorry

[night cloak]

It’s okay. Just try prevent spam where you can.

[polar marsh]

@drowsy basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith brook]

Ranked arena @spark ingot @tough shore

[wheat field]

@night cloak I m facing this still what should I do?

It's been a month now

[patent jasper]

I got 22 mb ingame update why??

[storm flume]

You can contact the customer service via the game settings, @wheat field. Refer to subpoint 5.3 in #faq for further instructions.

[wraith brook]

@wheat field
This type of Issue is faced by a lot of players . Main reasons can be :
• You clicked a phishing link like free UC , free skin etc . Your account details will reach them when you click .
• Some authorized person gained access to one of your connected social media platforms .
• It can be a issue of pubgm (most likely not)
In that case you need to wait for a update OR contact customer service from in game

@patent jasper New events like ranked arena

New stuff

[patent jasper]

Y@wraith brook thank

[wheat field]

@wraith brook ok

[wraith brook]

👍

[tough shore]

Ranked arena came bfore the update......

[polar marsh]

@silver wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith brook]

@tough shore New stuff added and improvements

[tough shore]

Hmm k thanks

[spark ingot]

@wraith brook Which Changes ? Any Change ??

[light venture]

High ping

In asia

[wraith brook]

See pinned messages

[light venture]

This ping problem is solved when i play using vpn of india

Otherwise it is same 400ms

[frosty gull]

22mb update is ping issue solved?

[light venture]

I dont get it

What is the way to overcome this problem?

[hoary turtle]

Guys whats is in the new 22mb update

[frosty gull]

thats what m asking

[light venture]

Anyone from nepal india getting high ping in asia server for 2 3 days?

[sand path]

Play to find out. @F4ZE MagnumOp#4353

[spark ingot]

22MB Update ?

[vapid copper]

@drowsy basalt ask your questions here ,mods will help out.

[night cloak]

Any solution frezon account

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[light venture]

What about my problem?

[polar marsh]

@strong socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade finch]

I used to play on 60 fps but now after today's updated i don't have option after high in my graphics settings plz fix this problem fast as possible

[inland geode]

This season 15 i purchased elite pass .Now its going waste.

I request you to find the solution for this or else give me elite pass in the next season in my another account linked with twitter

Facebook email id

[e-mail]

Pubg mobile account that is linked woth facebook

Username:-JashPatadia21

UserID:- 5169539368

[storm flume]

Please refer to this channel's pinned messages for further information, @light venture:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[jade finch]

I used to play on 60 fps but now after today's updated i don't have option after high in my graphics settings plz fix this problem fast as possible

[spring zephyr]

@inland geodeCan you explain your issue in detail?

[jade finch]

I used to play on 60 fps but now after today's updated i don't have option after high in my graphics settings plz fix this problem fast as possible

[night cloak]

On live streaming frezon account

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fluid steppe]

I will make genuine content

[jade finch]

I used to play on 60 fps but now after today's updated i don't have option after high in my graphics settings plz fix this problem fast as possible

[spring zephyr]

@jade finch Your device?

[jade finch]

Samsung galaxy a50

@spring zephyr

[spring zephyr]

You had the extreme option before the update?

[jade finch]

Yes

@spring zephyr

[spring zephyr]

Try playing on smooth + extreme

[jade finch]

The option doesn't come@spring zephyr

[night cloak]

@jade finch Could you share a screenshot of the graphic settings?

[grand notch]

#questions why we got 22MB update in Pubg mobile

[jade finch]

@night cloak

@spring zephyr

The problem arised before also when a new update cam and it was fixed then now also the same problem came

[night cloak]

Thank you for the report, @jade finch. Could you also provide your character ID and what is your region?

[jade finch]

569172159
Region Nepal

@night cloak

[night cloak]

Thank you. Keep an eye on #news.

[light venture]

Im getting high ping from 3 days

[jade finch]

Plz fix it as soon as possible@night cloak

[night cloak]

@light venture have you tried a different connection?

@jade finch Need to confirm if it was intentional or a bug.

[light venture]

Yes

[night cloak]

I got 24mb update on my iPad .

[jade finch]

@night cloak ok

[night cloak]

@light venture refer to the second pinned message of this channel if you haven’t already.

Update for ?

[grand notch]

@night cloak @spring zephyr why we got 22MB Update in Pubg mobile

[jade finch]

How will i get to know whats going on? I mean i will i know if that was abug or intentional @night cloak

[light venture]

I completed that survey 5 times

[night cloak]

It’s just the usual bug fixes and re optimising the game.

[light venture]

No help

[night cloak]

@grand notch These are patches and hotfixes to bring minor changes or fixes.

@light venture then I’m sure you’ve also been told patiently to wait for a fix?

[light venture]

3 days i have waited

[night cloak]

@jade finch You don’t.

@light venture The best suggestion I can give you for ping issue is, go to Facebook and search for PUBG MOBILE YourCountryName and join the group. Ask there if anyone is getting good ping in the game. If they are, just ask them what they are doing to achieve that.

[tidal silo]

What this update about

[night cloak]

These are patches and hotfixes to bring minor changes or fixes.
@night cloak

@tidal silo Just a patch.

Ops sorry for ping :v

[tidal silo]

Tencent should release the change log for every update

[night cloak]

@tidal silo feel free to suggest that in #old.

[sullen citrus]

Why this update ? @night cloak

[storm flume]

Rock47 is AFK: unavailable for a day. - 10 hours ago

[olive tendon]

I got 22mb in-game update

[night cloak]

These are patches and hotfixes to bring minor changes or fixes

[sullen citrus]

@spring zephyr please reply bro

[raw cipher]

Hi, I’m buying UC for my Pubg account and it’s said Purchase Deduction. And I’m not getting my UC. What can I do with this problem?

[spring zephyr]

@sullen citrus @olive tendon These are patches and hotfixes to bring minor changes or fixes

@raw cipher From where did you bought the UC?

[raw cipher]

From the Pubg app

[spark ingot]

@sullen citrus Hello Bro

[storm flume]

You can contact the customer service via the game settings, @raw cipher. Refer to subpoint 5.3 in #faq for further instructions.

[sullen citrus]

@spark ingot hello 👋

[spark ingot]

@sullen citrus Wp Aa 😂😂

[spring zephyr]

@sullen citrus @spark ingot Kindly use a discussion channel for conversations.

[celest shadow]

Please move to a discussion channel, @spark ingot @sullen citrus: #chat or #pubg-mobile.

[raw cipher]

I try but no answer, no help got

[plain sandal]

What was the 22MB For?

Update*

[night cloak]

These are patches and hotfixes to bring minor changes or fixes

@plain sandal ^

[muted nacelle]

My account hack

How to fix it ?

[frigid leaf]

Why did we get an in game uodate. It was 22mb?

[night cloak]

@muted nacelle For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

@frigid leaf It is just a patch update.

[frigid leaf]

Ok

[tepid stratus]

Ancient mode is allowed in pmbc in-game qualifer?

[storm flume]

Please refer to this channel's pinned messages for further information, @tepid stratus:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[azure wigeon]

Здравствуете,я не могу понять почему бан,читов вне коем РАЗЕ не использовал
,аккаунт не кому ни давал,багов и плагинов не использовал,конкретной
причиной бана,мне не назвали,дело в том что играю около пол года и истинный
фонат бабг,и играю каждый день,прошу можно исправить эту ошибку.id я не помню вот ник (Mails Tails)

[night cloak]

English only @azure wigeon

[wraith brook]

The ss says your account banned

[polar marsh]

@azure wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, @elder quail, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@elder quail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gentle moon]

Hello

What is the daily limit for arcade matches for the fun times achievement?

[night cloak]

New 22. 4 mb update patch notes

[wraith brook]

@night cloak I will in #pubg-mobile

[sudden iris]

Will there be livik map in the next update of new era?

[coarse pike]

@gentle moon no limit

[sudden iris]

Will there be livik map in the next update of new era?
@sudden iris @here

[coarse pike]

@elfin canopy @celest shadow WHERE ARE U??

[empty berry]

hello.

[gentle moon]

@coarse pike but it gives me this message and the number counter doesn't increase

[elfin canopy]

@coarse pike yes?

[signal siren]

Please Heeeeeelp me
I banned for 10 minutes in every classic game with no reason
And i uninstalled the game and reinstall and still have this problem
I don't use any cheating method or GFX app or any other reason to be banned for
So kindly help me because this makes me feel so bad
And now i got banned for playing TDM for 30 minutes

[polar marsh]

@devout flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@empty berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[signal siren]

Please Heeeeeelp me
I banned for 10 minutes in every classic game with no reason
And i uninstalled the game and reinstall and still have this problem
I don't use any cheating method or GFX app or any other reason to be banned for
So kindly help me because this makes me feel so bad
And now i got banned for playing TDM for 30 minutes

[coarse pike]

@gentle moon lol I do this achievement while season 11 arrive that time i didn't get any message

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @signal siren. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[coarse pike]

@signal siren it's because of your unstable internet connection

[gentle moon]

@coarse pike ughhh 😔

[signal siren]

@signal siren it's because of your unstable internet connection
@coarse pike may be but sometimes this happened with big 84!

[wraith brook]

It's an ISP issue

[signal siren]

It's an ISP issue
@wraith brook what you mean with ISP

[dusk pilot]

What was the 22mb update for

[visual vector]

Hi i am unable to contact customer support from in game support, only bot replies

Is there any way to contact them

[dusky isle]

How much time it takes to Update Bonus Challenge Redeemtion store?

Because I'm waiting from 7 weeks and still nothing happening

[dusk pilot]

@visual vector you have to select the correct option and keep slelecting no they didnt help and after that the support team will contact you

[visual vector]

@dusk pilot later the conversation automatically closed

[dusk pilot]

@visual vector if your issue was not explained in detail then the conversation will be closed

@dusky isle now the bonus challenge shop will refresh after the update ig

[visual vector]

Can u help me? I am getting safety observation again and again

[sand path]

Is there a new graphics update?
@empty forge
Did you see one?

[visual vector]

Even i am playing legit, no hacks no third party apps

[wraith brook]

@signal siren Internet service provider

[dusk pilot]

@visual vector if you teamup with hacker then you will see that kindoff problem

[vagrant forum]

That is in 1.0.0

[sand path]

That's beta

[spring zephyr]

@empty forge I think you missed the stream, https://discordapp.com/channels/393088095840370689/481197473403240451/747366477145047040

Yup, it will.

[bright zenith]

Hee Pubg Mobile what are you going steel i the merit didn't increase i can't play@spring zephyr Plz doo something id-5299597551

[storm flume]

Hello, @bright zenith!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[bright zenith]

@spring zephyr already #old from 4 hour didn't get any solution

[spring zephyr]

Try repairing.

[bright zenith]

@spring zephyr means

[meager meteor]

Can I redeem season 3 and 6 bonuses because I did not redeem at that time knowing that I have reached the Platinum Tier in all seasons?

[bright zenith]

@spring zephyr Didn't understand

[polar marsh]

@drifting surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@meager meteor No, you can't.

@bright zenith Log-out and you will see a repair option on the top right side of your screen.

[bright zenith]

@spring zephyr All data Delet ???

[night cloak]

Where do I find beta link?

[spring zephyr]

No, do a routine repair.

[night cloak]

@spring zephyr hey bro can you tell me what's new in 22mb update?

[spring zephyr]

@night cloak https://discordapp.com/channels/393088095840370689/481197473403240451/741220089784959029

[bright zenith]

@spring zephyr ok

[meager meteor]

Are you from the technical support team or are you trying to help the players only?

[night cloak]

@spring zephyr if you know anything please let me know 😊

[jade finch]

why is there a slow mode of 5 hours? in #old

[spring zephyr]

@night cloak These are patches and hotfixes to bring minor changes or fixes

[night cloak]

@spring zephyr oh i see.. what happened to the ping issue case?

[next cypress]

@lime juniper what is the 22mb update

[meager meteor]

@ltzAdiTa

[spring zephyr]

@next cypress These are patches and hotfixes to bring minor changes or fixes.

Please don't mention community team for that.

[next cypress]

@spring zephyr ok

[meager meteor]

@spring zephyr Are you from the technical support team or are you trying to help the players only?

[spring zephyr]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.
@meager meteor^

[north carbon]

What’s new in new 25mb update?

[celest shadow]

Just a patch and hotfixes, @north carbon.

[lean widget]

@north carbon yeah same question @polar marsh

Okay😎

[supple otter]

I’m not hacker i just using jailbreak , Why did you block my account?🥺

[brittle spear]

Support Arabic ?

[celest shadow]

You can join the MENA server for Arabic support, @brittle spear
discord.gg/pubgm-mena

[bright zenith]

@spring zephyr also nothing change

[meager meteor]

AdiTya#9215 AdiTya#9215

[polar marsh]

@lyric jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager meteor]

@spring zephyr

@spring zephyr I understand your position and thank you for your kind response

[bright zenith]

@celest shadow hii

[brittle spear]

When I click on the peek button the aim doesn't go any where

[fast night]

anyone can help me ?

[bright zenith]

@spring zephyr plz reply

[buoyant veldt]

@elfin canopy Hi i have issue my merit is not increasing even i have played too many solo matches help pleas help

[celest shadow]

How may I help you, @bright zenith?

Kindly state your issue, @fast night.

[stray field]

Pubg mobile 22 mb update patch notes

[fast night]

can i link other fb account after unlinking th previous fb to my pubg

[celest shadow]

There are no patch notes for now, @stray field. It is just a patch and hotfixes.

[brittle spear]

When I click on the peek button the aim doesn't go any where
@celest shadow

[celest shadow]

Yes you can, @fast night.

[storm flume]

Please refer to subpoint 3.7 in #faq for further information, @buoyant veldt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[stray field]

What is Hotfixed

[elfin canopy]

Pubg mobile 22 mb update patch notes
For more smooth improvement in the game.

[shadow venture]

Why bann i'm phoneix os user i can't use any cheating tool

[polar marsh]

@shadow venture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fast night]

if i unlink my pubg with fb my fb frdz will also disappera after unlinking

[brittle spear]

When I click on the peek button the aim doesn't go any where
@elfin canopy

[celest shadow]

Most likely since it would be a different Facebook account, @fast night.

[brittle spear]

Why no one answered?

[vagrant forum]

Can you provide a small video clip of the issue, @brittle spear?

[celest shadow]

Check your settings, @brittle spear.

[alpine brook]

Account automatically log out after 22 mb update.
what's the reason?

[brittle spear]

@vagrant forum okay

[fast night]

is there anyway to recover fb frd after unlinking

[celest shadow]

You can send your FB friends a friend request, @fast night.

@brittle spear, kindly check these settings.

Enable "Camera Rotation while Leaning" and let me know if that worked.

[vagrant forum]

Normally the facebook friends will get removed when you unlink the account, however few players have reported that their friends from the older facebook account weren't removed when they linked a new one.

[alpine brook]

Account automatically log out after 22 mb update.
what's the reason?

[fast night]

what is the limit of game frdz

[vagrant forum]

200 if you do not have any facebook account linked.

[buoyant veldt]

@elfin canopy my meirt is not increasing help me even i play solo match

[fast night]

if i unlink my fb account may i able to link it again same account in future

[elfin canopy]

Refer to subpoint 3.7 of #faq, @buoyant veldt

@fast night yes.

[night cloak]

Okay

[brittle spear]

@celest shadow camera rotation disable or enable ?

[celest shadow]

Enable it if you want your aim to move while leaning, @brittle spear.

[buoyant veldt]

@elfin canopy but its not increasing i have read it

[brittle spear]

@celest shadow I do it and the same

[buoyant veldt]

Its syas you gian merit by playong solo and i have already play mroe than 10 matches@elfin canopy

@elfin canopy > Its syas you gian merit by playong solo and i have already play mroe than 10 matches@elfin canopy
@buoyant veldt
@elfin canopy

[elfin canopy]

@buoyant veldt contact customer service in-game.

[buoyant veldt]

How can i contact

[elfin canopy]

@buoyant veldt it gains if you reach certain rank in solo.

[storm flume]

You can contact the customer service via the game settings, @buoyant veldt. Refer to subpoint 5.3 in #faq for further instructions.

[buoyant veldt]

@elfin canopy you mean to reach gold

Yes at night i get one point now i cannot get more points@elfin canopy

Ok i will try @elfin canopy
Thanks:)

[bright zenith]

@celest shadow i Play 15 natch solo clasic i didn't increase merit from 4 hour i can't play classic match please help mee

[brittle spear]

The scope button when I click on it the aim going down but peek no I want the scope no but peek yes@elfin canopy

[polar marsh]

@fallow quartz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[buoyant veldt]

@bright zenith its happen to me too

[wraith brook]

@bright zenith You need be top 10

[celest shadow]

@brittle spear, enable Camera Rotation for leaning and disable for your ADS, restart the game.

[brittle spear]

The scope button when I click on it the aim going down but peek no I want the scope no but peek yes@elfin canopy
@celest shadow

[bright zenith]

@buoyant veldt are you really kill you teammate

[buoyant veldt]

@wraith brook but i have fonshed in top 10

[brittle spear]

@celest shadow the peek will work ? And scope no ?

[bright zenith]

@celest shadow on i Play 15 natch solo clasic i didn't increase merit from 4 hour i can't play classic match please help mee reply bro

[buoyant veldt]

@bright zenith loke you

[celest shadow]

@brittle spear, yes correct.

[bright zenith]

@buoyant veldt what

[buoyant veldt]

My teammates say we are going offline kills us and take loot

[storm flume]

You can contact the customer service via the game settings, @bright zenith. Refer to subpoint 5.3 in #faq for further instructions.

[elfin canopy]

@brittle spear a small video clip of the issue would be helpful.

[wraith brook]

@buoyant veldt Merit will definitely go down

[bright zenith]

@buoyant veldt i think i didn't kill my teammates but i got merit lol

@celest shadow is it your behavior not reply

[buoyant veldt]

@bright zenith so how to increas it

[bright zenith]

What to foo

Doo

[celest shadow]

Keep playing classic matches to increase your Merit, @buoyant veldt.

[stray field]

@storm flume pubg mobile 22 mb update fixed

[bright zenith]

@celest shadow but not increase naa

[buoyant veldt]

@celest shadow but its not increasing i have alredy played 20 matches

[celest shadow]

@bright zenith @buoyant veldt, try again tomorrow.

[bright zenith]

@celest shadow watch the photos

@celest shadow Ok

[prisma forge]

Why can't i change my graphics to smooth? I have problems loading map when i am landing and that makes it impossible to go in any bigger place because i can't see anything

[buoyant veldt]

@celest shadow what so we should not play todya

[celest shadow]

@stray field, English please.

[bright zenith]

@prisma forge bcz you have not that flexible phone

@buoyant veldt yap pubg is hutiyap

[woeful elm]

Try reparing the game @prisma forge

[buoyant veldt]

Pubg cannot fox bug and realising new suits

[bright zenith]

@buoyant veldt Yap that there quality

[heavy vortex]

@buoyant veldt if you need no more support please move to discussion channels@bright zenith

[bright zenith]

@heavy vortex where

[buoyant veldt]

And eating our money throw royal pass and outfits

[heavy vortex]

#chat Or #pubg-mobile

[buoyant veldt]

@heavy vortex where

@bright zenith come there

[brittle spear]

@elfin canopy

[vagrant forum]

Are you dragging the the screen while holding the lean button with the same finger?

[brittle spear]

@vagrant forum yes

@vagrant forum ??

[vagrant forum]

Have you enabled these?

[brittle spear]

@vagrant forum yes

[storm flume]

You can now access #emulator-chat and #emulator-support, @drowsy basalt. Revert this at any time by sending .emulator in #481204134859505684.

[buoyant veldt]

@vagrant forum hey ther i got update

[celest shadow]

Please use #emulator-support instead, @drowsy basalt.

[stiff flume]

piston

[buoyant veldt]

What should i do

[gritty glade]

22 MB update for what?

[vagrant forum]

Minor hotfixes, and the Ranked Arena mode is back, @gritty glade.

[supple ruin]

@celest shadow can I dm u ?

[celest shadow]

What does it concern, @supple ruin?

[gritty glade]

Minor hotfixes, and the Ranked Arena mode is back, @gritty glade.
@vagrant forum

India Bonus fixed or not?

[supple ruin]

About leks

[vagrant forum]

@buoyant veldt, that update on Play Store was released last month, it includes optimizations for the Ancient Secret mode. It's not a mandatory update so it is up to whether you want to update it or not.

[brittle spear]

@vagrant forum ??

[fast night]

sorry asking again nd again about same minor topic
now last time
how many time can i unlink my pubg account with fb

[polar marsh]

@small light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fair aurora]

I accidentally killed my teammates and they reduce my merit, but My merit does not increase no matter how many classic solo matches i played, is it a glitch? Can anyone help me?

[night cloak]

idk about that

rip from ur acc

Hi

u need to be top 10 or 1 place to make it reduce

[polar marsh]

@opal turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

I don't think there is any limit to that, the only condition is that the account should be linked to the game for at least 21 days in order for you to be able to unlink it, @fast night.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@brittle spear, can you please explain me the issue briefly again?

[night cloak]

rip

[brittle spear]

@vagrant forum When I click on the peek button the aim doesn't go any where

[little forum]

What's the 22 mb in-game update about

[vagrant forum]

Minor patches and the return of Ranked Arena, @little forum.

[little forum]

Did they fixed ping issue?

[fair aurora]

Can someone help me figure out what is wrong? My merit isn't increasing no matter how much I tried.. 😔

[vagrant forum]

@brittle spear, disable the Camera rotation while Leaning and then enable it again. Try doing a routine repair if that doesn't work.

[brittle spear]

@vagrant forum k

[vagrant forum]

@little forum, not sure since we don't have any patch notes.

[fair aurora]

?

[brittle spear]

@vagrant forum the same no thing change

[vagrant forum]

Log out and repair the game client from login menu, select these two options, @brittle spear.

[polar marsh]

@stiff flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brittle spear]

@vagrant forum the same

[alpine brook]

no-one answer me 😭

[gritty glade]

India Bonus Not Fixed.

Friend List Bug Not Fixed.

Ping Issue Not Fixed.

[alpine brook]

friend list fixed on 192 mb update on me 😋

[wraith brook]

@alpine brook Noice for me still there

[clever wharf]

I received 22 mb update.. Whats that

[wraith brook]

@clever wharf Ranked arena and new patches

[burnt spear]

Where i can get emulator support

[wraith brook]

@burnt spear Do .emulator in #481204134859505684

[alpine brook]

@burnt spear type .emulator on #481204134859505684

[burnt spear]

Ok

[sacred escarp]

.emulator

Where i can get emulator support

[alpine brook]

@sacred escarp not here
in #481204134859505684

[sacred escarp]

thnx

[short imp]

My Gmail got suddenly disconnect from my account and I can't log back in. What do I do?

[alpine brook]

@short imp can you please describe the issue more clearly with screenshot

[spark ingot]

What Is Beyond AcE ?

[sand path]

Next version update @spark ingot

[short imp]

I have to log in from Gmail but the option dosent come even when I click more

[sand path]

Not available on iOS @short imp

[short imp]

What can i do?

[sand path]

Play Games and Playstore is android exclusive

Use alternative login.

[short imp]

But I have no other social platform linked to my account

[sand path]

Login from an android. Link a Facebook/Twitter.

[short imp]

Okay thanks

[tawny zenith]

For what was the 22 MB update?

[wraith brook]

@tawny zenith New patches and ranked arena

[simple epoch]

What's this update for?

[tawny zenith]

@wraith brook Patches for?

[dusk pilot]

@simple epoch bug fixes bruh

[simple epoch]

@dusk pilot lets see

[wraith brook]

@tawny zenith Bugs which idk

Much about

[polar marsh]

@austere dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawny zenith]

All what matters new toy for Kuwait, Qatar and Saudi hackers. The M24 skin wich costs around 400 $.

[simple epoch]

@tawny zenith true xD

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[tawny zenith]

@storm flume Just sayin dude, chill, relax.

[simple epoch]

@spring zephyr when are they going to take action against sharpshooter?

[storm flume]

Hello, @simple epoch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[simple epoch]

Are they going to make pubg mobile arab for arabic dudes?

[wraith brook]

@tawny zenith Lmao you talking to bot

[spring zephyr]

@simple epoch No, everyone can play in any server.

[tawny zenith]

@simple epoch Yes.

@wraith brook All mods here are bots.

[spring zephyr]

Move to a discussion channel now.

[simple epoch]

Please help me don't delete comments

I want to contact developers

[onyx cairn]

Kindly move as you do not need any help, obviously.

[storm flume]

You can contact the customer service via the game settings, @simple epoch. Refer to subpoint 5.3 in #faq for further instructions.

[raw hollow]

Kindly move as you do not need any help, obviously.
@onyx cairn hey do u know any about under safety observation?

[simple epoch]

@night cloak I want to give a precious suggestion to developers. In this way, pubg would be clean from hackers

[heavy vortex]

@simple epoch #old

[simple epoch]

Ok thanks

[onyx cairn]

Once you get it you need to wait until it's over. Contact the customer service for more information, @raw hollow.

[rich epoch]

how can i get my lost account

[onyx cairn]

@craggy blade would you please stop adding and removing reactions?

[raw hollow]

@onyx cairn I waited 3 times, but u keep getting under safety observation over and over? That's my 4th time!

[tawny zenith]

So whens the update 1.0?

[onyx cairn]

Play fair. @raw hollow

[alpine brook]

@tawny zenith 8 September

[raw hollow]

I don't use hack?

[onyx cairn]

[raw hollow]

@onyx cairn i never used hack

[tawny zenith]

@alpine brook Any patch notes for that update?

[onyx cairn]

Check #news @tawny zenith

[rich epoch]

how can i get my lost account

[storm flume]

You can contact the customer service via the game settings, @rich epoch. Refer to subpoint 5.3 in #faq for further instructions.

[onyx cairn]

Unfair game play is not limited to using hacks only, reinstall third party applications, don't team up with cheaters actively, and else... @raw hollow

There he goes.

[mild latch]

Hello

[polar marsh]

@tropic parrot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mild latch. Remember to read through #faq before asking questions in the support channels.

[mild latch]

GFX tool is against laws

[storm flume]

Use of unauthorized third-party software or methods, @mild latch, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[mild latch]

There are many players who have been using this tool for a long time and nothing happened to them why

[polar marsh]

@loud valve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gleaming tartan]

Hello, guys need some help. My friend lost his Facebook id and it has been hacked. And now his pubgm I'd is stolen. I have all the proofs. Can we get it back?

[white dawn]

What ? Update 22mb. ????

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @gleaming tartan. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

@white dawn improvements. Ranked TDM

[night cloak]

what is 22mb update for ?

[spring zephyr]

improvements. Ranked TDM
@night cloak

[night cloak]

aha ok ty

[exotic notch]

I just got a new update of 22 mb in pubg mobile global.
anyone can explain about this new update

[spring zephyr]

improvements. Ranked TDM

[viral sluice]

But there no ranked TDM

[spring zephyr]

There is

[marble thicket]

I have some queries regarding PUBG MOBILE LITE CHAMPIONSHIP, where can i ask that @spring zephyr ?

[tough shore]

Wth is dis

[fair vale]

I bet it's silver

[tough shore]

😓

[storm flume]

Hello, @tough shore!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[torn ridge]

help me out my device to much heat up while playing PUBG 😭😭😭

[night cloak]

My Network always switches to 2g whenever I open PUBG please help

[torn ridge]

I got POCO F1 @night cloak with 6Gb ram

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak I don't have a Wifi connection...isn't there any way to fix this issue ?

Hello when i log into my account it says like that : Account has been logged in with a newer version of game. i tried to log in with different devices but no diference. please help me!

[torn ridge]

I haven't faced that issue before

I'm facing the issue in this update

[night cloak]

Okay Thanks

[flint nebula]

Crew challenge official date @spring zephyr

[tribal blaze]

Why do I have such luck? Please explain, I want this all the time 🤣💯

[night cloak]

Hello when i log into my account it says like that : Account has been logged in with a newer version of game. i tried to log in with different devices but no diference. please help me!

[final marlin]

id: 5385263009 (idname : ABCK ツ Love) FROZON FOR 2 MONTHS IN GAMELOOP IS UP TO DATE

[night cloak]

@night cloak You can contact customer service via game settings, please refer to #faq subpoint 5.3 for futher intruction.

@tribal blaze not the channel for discussion crates are just all luck.

[autumn vine]

when will gonna get version 1 update?

@torpid quail

[torpid quail]

no idea about in-game things , lemme change my name

[polar marsh]

@final marlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi, I would like to permanently delete my pubg mobile account is there any way I could do that?

[spring zephyr]

@night cloak Your region?

[night cloak]

guys the new announcement related to version 1.0. the lag will be reduced by 76% or are they telling they reduced lag upto 76 % during the three years of pubg???

@spring zephyr Australia

[spring zephyr]

@night cloak Then, you can't.

@night cloak No

[night cloak]

@spring zephyr why is that, is there a specific reason? 😊

guys the new announcement related to version 1.0. the lag will be reduced by 76% or are they telling they reduced lag upto 76 % during the three years of pubg???
Less lag, I think it's about more stable ping and fps

@night cloak No
@spring zephyr
wdym?

[spring zephyr]

@night cloak The new update will reduce 76% of the lag

[night cloak]

okay. i thought they were saying they did reduced 76% of lag over the years.

[vital widget]

@spring zephyr Sir All want vehicle skin as a rp reward But If no vehicle Skin Came This time

How should We Show our rage Towards Pubg??

[spring zephyr]

@vital widget Feel free to give your feedbacks in #old.

[vital widget]

Means If i Feedback they give us vehicle skin in rp 😂

[night cloak]

@spring zephyr sorry to bother you, but I have already unliked my accounts from the pubg account such as Facebook. Would pubg automatically delete my account if its not in use?

[median slate]

@vital widget he's jokin

[spring zephyr]

@night cloak No, it won't.

[median slate]

they wont give anything in rp

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vital widget]

last time I did But nothing happen pubg just Increase Anger towards them

[median slate]

yah

[vital widget]

Ready for The flood pubg Mobile

[median slate]

we r wasting money

time for a new game

[night cloak]

@spring zephyr okay, thank you for your time.

[vital widget]

Something Big gonna happen This time

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[median slate]

unless they give a vehicle skin in s15 rp 🤣

my bad @spring zephyr

[vital widget]

👍Yupp

Becz Most probably All youtubers and Pubg players Want Vehicle this rp but if they broke expectations Pubg should Handle a great loss

[robust geyser]

thanks for removing

[violet spruce]

role

[sharp jolt]

What is double weapon mastery card ?

Those what are they for ?

[steep spade]

Hi, can you help me

[sharp jolt]

How u need help my friend

I don’t understand

Is ur account banned or something

[fallen adder]

Where do I get pubg mobile beta?

[sharp jolt]

Wait I will send u link

[vagrant forum]

Android, @fallen adder?

[polar marsh]

@steep spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quiet topaz]

Why this keep popping up to my screen

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @quiet topaz. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[quiet topaz]

Ik but I been playing with my service it’s not like I’m changing my network or sum

What does this mean tho

[fallen adder]

@vagrant forum yeah, android

[thorny marlin]

why is my game going on loading even my wifi speed is 20ms... and if it opens it keep showing loading and server timed out... this has been happening to me for more than a week now

[vagrant forum]

@fallen adder https://web.gpubgm.com/m/download_android.html

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @thorny marlin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fallen adder]

@vagrant forum thank you 🥰

[vagrant forum]

What is double weapon mastery card ?
@sharp jolt, you will receive twice the EXP Points for loadout weapons in the TDM mode if you use that.

[night cloak]

Account has been logged in with a newer version of game how to fix this please help me guys!

[wraith brook]

@night cloak
This type of Issue is faced by a lot of players . Main reasons can be :
• You clicked a phishing link like free UC , free skin etc . Your account details will reach them when you click .
• Some authorized person gained access to one of your connected social media platforms .
• It can be a issue of pubgm (most likely not)

In that case you need to wait for a update OR contact customer service from in game

[formal cloud]

Account does this on both my P40 mobile devices

[wraith brook]

@formal cloud It's a issue of your ISP .

Contact them

[night cloak]

@wraith brook how much time do i need to wait for update?

[wraith brook]

Idk

[formal cloud]

@formal cloud It's a issue of your ISP .
@wraith brook is that the only way i can fix this issue???

[night cloak]

When i try to contact support there is only bot who answers me what can i do to contact support?

[wraith brook]

@formal cloud Refer to subpoint 4.11 of #faq

[night cloak]

@wraith brook i faced that problem 2-3 days ago, today was update but nothing happend

[wraith brook]

@night cloak This update didn't that fixed unfortunately

Nor it was suppose to

[fluid summit]

Hi there

[polar marsh]

@fluid summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

where can i contact support?

[vagrant forum]

State your issue.

[night cloak]

@vagrant forum

[vagrant forum]

Contact the in-game customer support.

[night cloak]

i Cant

there is bot

and i cant contact support

[vagrant forum]

You will need to wait till the next major update.

[night cloak]

what time does it needs?

[nova bronze]

When the next update coming?

[vestal surge]

i need emulator support

[wraith brook]

@vestal surge Do .emulator in #481204134859505684

[vestal surge]

where it is?

[merry sandal]

September 8th, @nova bronze.

[storm flume]

You can now access #emulator-chat and #emulator-support, @vestal surge. Revert this at any time by sending .emulator in #481204134859505684.

[nova bronze]

Today i got 24 mb update

[wraith brook]

@nova bronze New patches and ranked arena

[nova bronze]

@wraith brook thanks for information 😘

[celest shadow]

The 24MB patch is for some security check system improvements and translation mistake corrections, @nova bronze.

[green gale]

hey

my game forze

[polar marsh]

@green gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How to unlink this?

[wraith brook]

@night cloak Email and phone number can't be unlinked atm

[dark breach]

Hello pubgm haven't money?

[polar marsh]

@dark breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gritty glade]

What is This Reward? Grafity Sticker?

[old sleet]

اذا تم حضر حسابي بالخطاء هل يتم رفع الحضر

[storm flume]

Please do not use languages other than English, @old sleet. Refer to #735483472432594994 for regional communities.

[vagrant forum]

Source of that image, @gritty glade?

[celest shadow]

That's an Avatar, @gritty glade.

[gritty glade]

Source of that image, @gritty glade?
@vagrant forum

PUBG MOBILE RANKED ARENA DAIMOND TIER REWARD

[vagrant forum]

That's an Avatar as Piston said.

[polar marsh]

@old sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[buoyant veldt]

@vagrant forum hey my merit is not increasing even i have play soo many solo mayches help and no reponse from pubg mobile team

[fathom flax]

in need ad

[gritty glade]

Thanks.
@piston
@Neko

[buoyant veldt]

Help me @adminstration

[night cloak]

Try after a few hours,@buoyant veldt.

[buoyant veldt]

@night cloak its happen from morning

[night cloak]

And refer #faq 3.7

The patch is for some security check system improvements and translation mistake corrections, @drifting jay.

[buoyant veldt]

But i have read it saya you can obtain merit by playing solo even i have playe more than 20 matches

[storm flume]

You can contact the customer service via the game settings, @buoyant veldt. Refer to subpoint 5.3 in #faq for further instructions.

[buoyant veldt]

Hey rock @night cloak say some thing i wanna talk yo bot

[novel solstice]

ok my emu up to date im not using any kind of hacks my network is fine

[wraith brook]

@novel solstice Use #emulator-support

[novel solstice]

where find it

[storm flume]

You can now access #emulator-chat and #emulator-support, @novel solstice. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@buoyant veldt just explain the issue in there. Or try playing after a few hours.

[buoyant veldt]

@night cloak i have issue of merit the merit is 34 i playore than 20 matches of solo and the merit not increas it happen to me from moring at night i played one in that one match marit get increase from 33 to 34 now its not increasing

@night cloak

@night cloak can you tag tencent staff for this

@night cloak or slove by uour self

[night cloak]

There's nothing we Discord staff's can do about the account related issues. Just like what I said try after a day.

[buoyant veldt]

@night cloak Error can do this maybe

[night cloak]

Nope

[buoyant veldt]

But i have to complete mission

[buoyant veldt]

@night cloak ok the guy who reported me can do anything

[night cloak]

hi

[fathom flax]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fathom flax. Remember to read through #faq before asking questions in the support channels.

[heavy vortex]

You should have thought that before nading your own teammates@buoyant veldt

You have to wait.

[lime juniper]

What emulator did you play on, @fathom flax?

[fathom flax]

Can u help me

[open beacon]

FPP matchmaking over time

[fathom flax]

Pls

Pls help me

I using gameloop emulayor

Sir pls help me

[buoyant veldt]

@lime juniper hey i have merit issue it not incresing

[night cloak]

@buoyant veldt just try after a day.

[buoyant veldt]

@lime juniper even i play solo classic mode more than 20 times

[night cloak]

Please help me

[heavy vortex]

it increases slowly.. not 10 or 20 at a time. @buoyant veldt

[fathom flax]

I need help pls help me

[night cloak]

@night cloak which Emulator did you use and the user id @fathom flax

[celest shadow]

We have answered you before, @buoyant veldt. Please try again tomorrow by playing Solo matches.

[night cloak]

Gameloop lastest version id number 5345197481

[buoyant veldt]

@celest shadow but there is my mission and rank push i have to do today

[polar beacon]

I'm not able to play in 90FPS anymore. Please help. Device is Oneplus7pro. I was able to play until now. Now suddenly the option is gone. Please help.

[night cloak]

Please help me

[maiden siren]

Help me out

[night cloak]

@maiden siren User ID and Emulator you used.

[celest shadow]

Unfortunately, you should very well know the consequences that killing your teammates can get you punished by getting your Merit deducted by the system, @buoyant veldt. It would be better if your teammates had dropped their loot instead of killing them.

[river hatch]

My pubg account is hacked
Id - 5186621842
Pls any one help

[buoyant veldt]

@celest shadow tjey say leave and kill me

They are my ferinds and press report button mistakely

@celest shadow

[night cloak]

@night cloak can you post the diagnosis window screenshot of the emulator.

[maiden siren]

Ok i will give u I am using pheonix os

[night cloak]

My account is Fronzee

[celest shadow]

That's something we cannot help with, @buoyant veldt. It was your friend's fault, please be careful next time.

[polar beacon]

I'm not able to play in 90FPS anymore. Please help. Device is Oneplus7pro. I was able to play until now. Now suddenly the option is gone. Please help.
@polar beacon

Can anyone please help me with this?

[lime juniper]

What GameLoop version, @fathom flax?

[maiden siren]

@night cloak sir I am using pheonix os

[buoyant veldt]

@celest shadow but what to do for today

[night cloak]

@night cloak can you post the diagnosis window screenshot of the emulator.
or the emulator version.

[polar beacon]

@lime juniper Hey! I was able to play Pubg in 90fps in Oneplus7pro but now suddenly the option is gone. Can you please help?

[buoyant veldt]

@lime juniper rply me

[night cloak]

@polar beacon It will be available in the future.

[distant ferry]

Hello, whoever updated the game, I can't play all of it. Few looks at the server

[river hatch]

My pubg account has been hacked by someone and they r selling it . I don't know what to do,
Pls some one help

[storm flume]

You can contact the customer service via the game settings, @river hatch. Refer to subpoint 5.3 in #faq for further instructions.

[fathom flax]

I @night cloak I used game loop emulator my in game I'd is 5819455227
Nd my IGN IS SAMMukherjee

[distant ferry]

Hello, whoever updated the game, I can't play all of it. Few looks at the server

[maiden siren]

@night cloak please reply

[polar beacon]

t> @polar beacon It will be available in the future.
@night cloak
It was available uptil now. I was just playing. And now it's gone

[celest shadow]

Could you elaborate your issue, @distant ferry?

[river hatch]

@storm flume i cant even log into my game some one has hacked and changed the password

[night cloak]

@fathom flax Diagnosis window of Emulator.

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @river hatch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[late jacinth]

My PUBG account got hacked, hacker add his twitter account with my PUBG id. Can anyone help me to unlink his twitter from my PUBG id so I get back my account please

[night cloak]

@maiden siren user ID and emulator.

[river hatch]

@late jacinth me to same problem but my fb account

[celest shadow]

Please contact the in-game customer service for further assistance, @late jacinth. For the time being, you can manually unlink the Twitter (which will take up to 7 days).

[fathom flax]

Pls help me its doesn't work@night cloak

[night cloak]

@fathom flax We'll look into the issue. wait patiently.

[distant ferry]

Everything I play is available on the server and my net is strong.

[pale vessel]

Hello plz help

[late jacinth]

@celest shadow but the hacker keep log in into my account so I can't unlink manually his account from my id.

[pale vessel]

My merit not increase help plzz

[limpid socket]

Everything I play is available on the server and my net is strong.
@distant ferry what's the issue?

[night cloak]

@night cloak follow this: https://cdn.discordapp.com/attachments/505322257157980160/747757276429025330/Diagnosis_Window_-_Copy.png

[celest shadow]

This is a community support for PUBG MOBILE, @buoyant veldt. We are limited to what we can help you with. Please move to a discussion channel as you have been answered unless you have an inquiry left to be answered.

[storm flume]

Please refer to subpoint #3.7 in #faq for further information, @pale vessel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@drifting jay keep an eye on #news

[maiden siren]

@night cloak 5682828517
Pheonix os

[night cloak]

Please help

[distant ferry]

While I am playing the game, it gives me loading.

[late jacinth]

@celest shadow please help me. In game customer care reply me that, reset my social media password. How can I do that, coz twitter account is not mine

[night cloak]

I was playing fair

[celest shadow]

All linked social media accounts should be owned by you and not anyone else, @late jacinth. It is your responsibility to keep your account safe from being accessed by an unauthorised person.

I advise you to find the Twitter account and change the password and enable two-factor authentication.

[distant ferry]

Whoever updated the game became such-and-such.

[night cloak]

where is emulator Support

Help me

[pale vessel]

My merit not increase plz help

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[distant ferry]

The only problem in this game is loading.

This is my problem in the game.

[wintry elm]

where is emulator support help mepls

[distant ferry]

And thanks for the answer.

[night cloak]

@pale vessel Please try playing some solo classics to up your merits

[inner quartz]

where is emulator Support

[storm flume]

You can now access #emulator-chat and #emulator-support, @inner quartz. Revert this at any time by sending .emulator in #481204134859505684.

[late jacinth]

@celest shadow I link only Facebook with my pubg id, it's completely safe. I can still log in into my pubg account with my fb but I didn't link any twitter account with my pubg id.
Thank you for supporting
I understand that I will not get my account

[wintry elm]

where is my emulator support

[distant ferry]

And the second problem, when do you solve the hacker problem?

[solemn shore]

Id.5563796087
Id name.MR͜͡๛文
Reason.account freze for 2 monts

[maiden siren]

@night cloak help plz

[dreamy tide]

I need help me pls

[distant ferry]

@dreamy tide Because you did a hacker.

[inner quartz]

every match hackers like a hell 😦

[polar marsh]

@wintry elm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dreamy tide]

I did not use any fraud or hacker materials

[polar marsh]

@solemn shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@distant ferry feel free to add a bug/glitch report in #old along with videos and screenshots explaining your issue and mention your device details as well. Thank you

[dreamy tide]

@distant ferry

[dusk kraken]

@dreamy tide same issue with me

[inner quartz]

My merit not increase plz help
@pale vessel what does merit useful for ?

i dont even know about it

[distant ferry]

@night cloak Thank you very much, beautiful.

[dreamy tide]

I have been playing New Warehouse and this message has appeared Please help
@distant ferry

[violet flame]

My account not linking to email anyone please help @storm flume

My account not linking to email anyone please help

[dreamy tide]

What is the solution, my friend
@dusk kraken

[polar marsh]

@dreamy tide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusk kraken]

@dreamy tide don't know bro

[distant ferry]

@dreamy tide After a while the account will open, don't be afraid.

[fathom flax]

@night cloak thank u but I will sent you my diagnose report

[dusk kraken]

@distant ferry there are two months i can't wait

[polar marsh]

@solemn pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wanton falcon]

Hello sir my PUBG account is hacked some hacker.pls help me for recovery my PUBG account, also hacker changed my profile picture, my old charter name -RJ¤Rajib, Id- 595804304, it has 540 uc, it's linked my Facebook account but my Facebook account deactivated by hackers.i can give you all the provide that it's my account, last log out myself 19 the August 10:20 p.m.,all uc payment happened by [e-mail] this email play store. Last RS -600. Uc add this account ,date 25th July 11:22 pm.

[distant ferry]

@dreamy tide Give him ten minutes and get into the game.

[wanton falcon]

I have all payment slip

[eager goblet]

hello

[polar marsh]

@eager goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[indigo prism]

@polar marsh how to report player offline

[storm flume]

Hello, @indigo prism!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[pale vessel]

I'll try but not increase merit

5138810355

[polar marsh]

@dark shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@buoyant veldt @pale vessel May I know the user ID, Device and Country.

[rain raptor]

Any mod here

??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rain raptor. Remember to read through #faq before asking questions in the support channels.

You can contact the customer service via the game settings, @viscid python. Refer to subpoint 5.3 in #faq for further instructions.

[rain raptor]

I was glitched inside the earth

I just jumped from the temple and i went deep down in the earth

[buoyant veldt]

@night cloak yes
Country Pakistan
User id
5334700411

[rain raptor]

I was also getting damaged

[night cloak]

@buoyant veldt contact me if that haven't fixed tomorrow.

[pale vessel]

5138810355 id . Japan country

[buoyant veldt]

@night cloak by dm to you

[night cloak]

yeah

[buoyant veldt]

@night cloak ok thanks

[rain raptor]

@night cloak help me

[somber kelp]

beta pubg

[night cloak]

@pale vessel contact me if that haven't fixed tomorrow.

@rain raptor ??

@somber kelp could you explain.

[rain raptor]

@night cloak i already wrote

[storm flume]

Hello, @rain raptor!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[viscid python]

Please solve the problem that the account is signed in with a newer version:id5175371039

[storm flume]

You can contact the customer service via the game settings, @viscid python. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@fathom flax:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

The patch is for some security check system improvements and translation mistake corrections, @night cloak.

[pale vessel]

Kk

[night cloak]

@night cloak can you provide the user id, emulator and if gameloop then the diagnosis windows screenshot.

@rain raptor Feel free to add the bug report in #old along with videos with explanation and device details. Thank you.

[arctic portal]

I just Got Update in game & After that update completed , when I started playing tdm its Giving me only 10fps 😭

[night cloak]

Do a routine repair.

[arctic portal]

I am Using RoG 2 altho

[night cloak]

Want emulator support

@night cloak Type .emulator in #481204134859505684 to avail the emulator support

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[dreamy tide]

I need help, please

@night cloak

id 5204627548

[toxic mountain]

Hey Pubg plz solve this glitch

[night cloak]

@toxic mountain Is this glitch permanent though?

@dreamy tide can you translate the image to English.

[dreamy tide]

The same problem
@night cloak

[cursive bramble]

when will the registration of Pubg Mobile Campus Championship begin in India

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dreamy tide]

Moments
@night cloak

[toxic mountain]

@night cloak jst today I saw it

[night cloak]

@dreamy tide Emulator and user ID if gameloop provide the diagnosis window screen shot

[cursive bramble]

@night cloak ?

[abstract hinge]

الرجاء استرجاع حسابي لاني لا استخدم الغش

[storm flume]

Please do not use languages other than English, @abstract hinge. Refer to #735483472432594994 for regional communities.

[polar marsh]

@abstract hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hoary ibex]

Hello I lost my a count after update 0.18.0 please recover my account is GIGSWINGS ID5257267184 I contacting with custom service thei can't help my please i need my account IF you are not bot please recover my account i miss my account only you can help my please 3 moth i can't recover my account pug. Mobile don answer

[night cloak]

@cursive bramble Please contact the pubg mobile india discord server for your doubt. Thank you

@cursive bramble contact the Indian Server, link in #735483472432594994

[cursive bramble]

thank you

[toxic mountain]

Plz reply @night cloak

[night cloak]

Hold on

[polar marsh]

@crystal grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @toxic mountain!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Please solve my problem I can't login to my account like fb.please ensure my problem as fast as you can

[dreamy tide]

geem loop
ID: 5204627548

@night cloak

[celest shadow]

@night cloak, kindly wait till the next update (8th September) for the issue to be addressed.

[dreamy tide]

I was playing the new repository mode and the attached message appeared
@night cloak

[night cloak]

@piston there is no problem with my account or pubg update problem

[hoary ibex]

Why why pugb mobile don't answer my what doooooo

[storm flume]

You can now access #emulator-chat and #emulator-support, @dreamy tide. Revert this at any time by sending .emulator in #481204134859505684.

You can contact the customer service via the game settings, @hoary ibex. Refer to subpoint 5.3 in #faq for further instructions.

[celest shadow]

@night cloak, do not share your account details with third-parties. Change your social media account passwords if needed, kindly wait till an update addresses the issue you are facing.

[night cloak]

@piston thanks

Ok I will wait for next update

I already changed my password to my account

[crystal grove]

can you fix this proplem ??
this is my account id : 5298554445

[storm flume]

You can now access #emulator-chat and #emulator-support, @crystal grove. Revert this at any time by sending .emulator in #481204134859505684.

[polar marsh]

@gray fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dark dock]

my account details:
ID Name:xxSayedHasanxx
ID Number:5859466476

[dreamy tide]

Same problem my friend I'm having
@crystal grove

[polar marsh]

@dark dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@sand hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@dark dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hoary ibex]

I lost my account on update 0.18.0 i can't recover my account 3 moth I don't know what do??!!?? Pugb don't answer my what do??!!??

[storm flume]

You can contact the customer service via the game settings, @hoary ibex. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@hoary ibex how did you lost the account

[hoary ibex]

@Rock 3 moth ago

[torn hawk]

Why we got 22 MB update in PUBG Mobile

[hoary ibex]

@Rock47

[dark dock]

my account details:
ID Name:xxSayedHasanxx
ID Number:5859466476

[night cloak]

The patch is for some security check system improvements and translation mistake corrections, @torn hawk

[storm flume]

You can now access #emulator-chat and #emulator-support, @dark dock. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@hoary ibex how??

[dark dock]

Please Fix My id

[shy veldt]

22mb update for wat?

[torn hawk]

Please reduce the hackers

[shy veldt]

did they fix pings?

[night cloak]

The patch is for some security check system improvements and translation mistake corrections, @shy veldt

[shy veldt]

Sad

I thought it is for pings

😭

[hoary ibex]

@Rock47 3 moth ago on update 0.18.0 unclick on social media

[dreamy tide]

Can you help me I have attached the picture above and id @night cloak

[storm flume]

If you have encountered an issue with the account unlinking feature, @hoary ibex, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

Use #emulator-support @dreamy tide

[fallen breach]

Nothing will fix here.

[hoary ibex]

No thei can't help

[fallen breach]

In the middle of match. Match is ended lol

[hoary turtle]

🤣 🤣 🤣

[dreamy tide]

I contacted them from the very first moment with a message but no help
@night cloak

[hoary ibex]

@night cloak

[polar marsh]

@dreamy tide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dark dock]

my account details:
ID Name:xxSayedHasanxx
ID Number:5859466476 Please Back My id

[frosty aspen]

@dark dock update emulator dumb

[slow turtle]

sir plz help i didnt use any hack plz i purchased rp also

[dark dock]

@frosty aspen updated

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frosty aspen]

reinstall it

n wait until that date end

[dark dock]

@frosty aspen You mean reinstall Pubg Again

[frosty aspen]

emulator

[dark dock]

Then Back My Id Please Say

[frosty aspen]

bhai wait karo date end hona tk

[polar marsh]

@frosty aspen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@slow turtle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steel stratus]

want emulator support

[winged valley]

When is 1.0 update coming guys? Sept 7?

[icy oriole]

My account hacked

[night cloak]

@icy oriole ohh soo sad

[buoyant veldt]

Does car skin will add to rp season 14 agian

[steel stratus]

anyone here i need help for emulator support

[buoyant veldt]

@night cloak

[night cloak]

If anyone wants , dm me

[icy oriole]

Nickname - AkashBocerR
Cracter id - 5152757651

Help me

Recover

[night cloak]

Fix this game

@icy oriole Bro go to Help option

[buoyant veldt]

@celest shadow does car skin will add agian to rp rewards

[night cloak]

Every match hacker

@buoyant veldt yup

[buoyant veldt]

@night cloak when

[steel stratus]

hlw i need emulator support

any one help me

[heavy vortex]

type .emulator in #481204134859505684

[buoyant veldt]

@heavy vortex hey will car skin will add agian to rp rewards

[alpine barn]

My account hacked

Id 5225238161

[heavy vortex]

no information keep an eye on #news and move to discussion channels if you don't need any support@buoyant veldt

[celest shadow]

@night cloak, selling accounts is against the Terms of Service.

[cobalt current]

@fathom flax

[buoyant veldt]

@celest shadow will car skin add agian into rp rewards of season 14

[alpine barn]

I broke my account and now I can't log in because I deactivated my facebook and I have no other way to conceive, please help, I have proof that it is my account id 5225238161

[celest shadow]

No, @buoyant veldt.

[buoyant veldt]

@celest shadow why bro

[heavy vortex]

please move to discussion channel@buoyant veldt

[polar marsh]

@zenith widget:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[buoyant veldt]

@heavy vortex i am asking problem not discuss ing here

[heavy vortex]

@buoyant veldt you got your answer and it's not a problem

[buoyant veldt]

@heavy vortex its is

[vagrant forum]

@alpine barn, we dont do that here.

[heavy vortex]

so please move to discussion channel

[alpine barn]

Please help my recuperate my account

[celest shadow]

No vehicle skins were supposed to be in the RP this season, @buoyant veldt. Please move to a discussion channel now.

[buoyant veldt]

@heavy vortex ok

[celest shadow]

Pleasw contact the in-game customer service and the respective support for your social media platform, @alpine barn.

[coarse vector]

Hello, my account has been hacked, please help through Facebook, then it has been canceled, and my Lord is on the phone number Please help I need someone to talk to you and provide him with evidence and information about my account on this hack. It was hacked and taken from me so what I stole
مرحبا تم اختراق حسابي ارجو المساعده عن طريق الفيسبوك من ثم تم الغاءه وربي في رقم الهاتف ارجو المساعده
احتاج الى اي شخص يكلمني لك ويقدم له الدلائل والمعلومات التي تخص حسابي في هذا الهاك تم
اختراقه و اخذه مني وسرقتى

[storm flume]

Please do not use languages other than English, @coarse vector. Refer to #735483472432594994 for regional communities.

[raven sequoia]

Hello, my account has been hacked, please help through Facebook, then it has been canceled, and my Lord is on the phone number Please help I need someone to talk to you and provide him with evidence and information about my account on this hack. It was hacked and taken from me so what I stole

[alpine barn]

@celest shadow go to private mesage

Please

[alpine barn]

@celest shadow send me invite to frends

[celest shadow]

We do not deal with account related issues here, @alpine barn. Please contact the customer service for further assistance.

[storm flume]

You can contact the customer service via the game settings, @alpine barn @raven sequoia @coarse vector. Refer to subpoint 5.3 in #faq for further instructions.

[west merlin]

Hello any mod available ?

[old river]

no hack use

[storm flume]

You can now access #emulator-chat and #emulator-support, @old river. Revert this at any time by sending .emulator in #481204134859505684.