#questions | PUBG MOBILE | Page 990

spring zephyr Aug 21, 2020, 3:18 PM

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@night cloak Yes?

night cloak Aug 21, 2020, 3:18 PM

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i just know who is moderator
i don't know about that name

spring zephyr Aug 21, 2020, 3:19 PM

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pubgm_hidethepain

night cloak Aug 21, 2020, 3:19 PM

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then why mentioning

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PUBG Mobile Is A Trash Game Ever Bcz Everytime The Server Has Been Crashed And Everytime Bot Killed Us Because Of Server Crash They Can't Do Anything With This Game They Can't Even Ban Cheaters This Is a trash game Ever

spring zephyr Aug 21, 2020, 3:19 PM

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@night cloak Please don't mention the Moderator role for no reason.

storm flumeBOT Aug 21, 2020, 3:19 PM

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Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

weak vault Aug 21, 2020, 3:20 PM

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@spring zephyr i dont have permision to send msgs in #faq

night cloak Aug 21, 2020, 3:20 PM

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what role do modrator for

spring zephyr Aug 21, 2020, 3:20 PM

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@night cloak Make sure to go through #735483472432594994 if you haven't yet.

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@weak vault You are not supposed to send messages in that channel.

night cloak Aug 21, 2020, 3:20 PM

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@night cloak

📎 unknown.png

polar marshBOT Aug 21, 2020, 3:22 PM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tribal blaze Aug 21, 2020, 3:32 PM

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Anybody having issue with login via twitter? Receive msg “server authentic error. Login failed”. How to resolve?

spark breach Aug 21, 2020, 3:32 PM

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Erangal 2.0 will be available at

storm flumeBOT Aug 21, 2020, 3:32 PM

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We currently do not have a specific release date for the upcoming update, @spark breach. Once we do, we will publish further information in #news.

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Please refer to subpoint #4.6 in #faq for further information, @tribal blaze. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Aug 21, 2020, 3:34 PM

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Can I use VPN

spring zephyr Aug 21, 2020, 3:34 PM

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@night cloak Usage of VPN is not recomended.

tribal blaze Aug 21, 2020, 3:36 PM

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@storm flume yes, did all check boxes, repair, reinstall, contact customer support no reply yet, trying here as I think it might be twitter issue

violet spruce Aug 21, 2020, 3:36 PM

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@spring zephyr Jani 7.1 gameloop is fine or not

spring zephyr Aug 21, 2020, 3:36 PM

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@violet spruce Ask in #emulator-support.

violet spruce Aug 21, 2020, 3:37 PM

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ok You are quick and best love you

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@spring void check there response in pak server no one response me

vale frigate Aug 21, 2020, 3:39 PM

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Please help me PUBG . I tried to login one day and it didn't go inside the game . So I re installed and I see this . I'm not able to play scrims at all . Please look into this situation .

📎 Screenshot_2020-08-17-12-43-37-505_com.tencent.ig.jpg 📎 Screenshot_2020-08-17-12-43-24-743_com.tencent.ig.jpg 📎 Screenshot_2020-08-17-12-52-22-895_com.tencent.ig.jpg

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Please help

spring zephyr Aug 21, 2020, 3:43 PM

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Try repairing the game.

silk orchid Aug 21, 2020, 3:44 PM

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My account was hacked how can I get it back anyone?

spring zephyr Aug 21, 2020, 3:45 PM

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Can you still access your PUBGM account?

silk orchid Aug 21, 2020, 3:45 PM

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No

storm flumeBOT Aug 21, 2020, 3:45 PM

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Please refer to subpoint 2.8 in #faq for further information, @silk orchid. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vale frigate Aug 21, 2020, 3:48 PM

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Ya @spring zephyr

silk orchid Aug 21, 2020, 3:49 PM

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Man just help me plz

vale frigate Aug 21, 2020, 3:50 PM

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Maybe u can appe

spring zephyr Aug 21, 2020, 3:50 PM

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@silk orchid Contact your social media customer service for this.

vale frigate Aug 21, 2020, 3:50 PM

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What do i do bro @spring zephyr

spring zephyr Aug 21, 2020, 3:50 PM

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Can you explain your issue?

silk orchid Aug 21, 2020, 3:50 PM

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I tried

vale frigate Aug 21, 2020, 3:50 PM

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I re - installed 6 times

spring zephyr Aug 21, 2020, 3:51 PM

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Oh, try repairing.

vale frigate Aug 21, 2020, 3:51 PM

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I'm not able to download

storm flumeBOT Aug 21, 2020, 3:51 PM

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Please refer to subpoint 2.8 in #faq for further information, @silk orchid. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vale frigate Aug 21, 2020, 3:51 PM

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And when I press download it says downloading nan%

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How do I repair @spring zephyr

spring zephyr Aug 21, 2020, 3:52 PM

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Log-out and you will find the repair option on Top right

vale frigate Aug 21, 2020, 3:54 PM

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Ok I wl try tmmrw bro @spring zephyr thanks for helping

storm flumeBOT Aug 21, 2020, 3:54 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

vale frigate Aug 21, 2020, 3:54 PM

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After pressing repair what do i do

fallen sandal Aug 21, 2020, 3:55 PM

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After unlinked my facebook account i cant log into my gmail, what is the solution?

spring zephyr Aug 21, 2020, 3:55 PM

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@vale frigate Routine repair.

vale frigate Aug 21, 2020, 3:55 PM

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After that ?

spring zephyr Aug 21, 2020, 3:55 PM

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@fallen sandal Can you explain your issue in detail? Like what does it show when you are trying to log-in?

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@vale frigate Press ok and wait. GWsetmyxPeepoWeird

vale frigate Aug 21, 2020, 3:55 PM

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Ok

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Thank u bro ❤️

fallen sandal Aug 21, 2020, 3:56 PM

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Failed to log in

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Am sure my password is correct

polar marshBOT Aug 21, 2020, 3:56 PM

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@normal heath:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fallen sandal Aug 21, 2020, 3:57 PM

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When i log into with wrong pass its give me incorrect password, but when an insert correct password it’s give me failed to log in please try again

night cloak Aug 21, 2020, 3:58 PM

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Hello Mods
I Have A Problem When I Login a Notification Pops Up That Your Account Is Login In New Version Plz Update But My PUBg Is Up To Date

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📎 image0.png

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@spring void

spring zephyr Aug 21, 2020, 3:59 PM

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@fallen sandal Try again after some time, make sure that you have stable internet connection.

storm flumeBOT Aug 21, 2020, 3:59 PM

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You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Aug 21, 2020, 4:00 PM

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@storm flume IDid But They Didn’t Solved My Problem

fallen sandal Aug 21, 2020, 4:01 PM

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@fallen sandal Try again after some time, make sure that you have stable internet connection.
@spring zephyr its not a bad connection

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Am request verification code and am not receiving any email

merry kiln Aug 21, 2020, 4:06 PM

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📎 Screenshot_2020-08-21-21-35-35-290_org.zwanoo.android.speedtest.jpg

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Why my ping is fluctuating?

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Very drastic fluctuations I have been experiencing

deft drift Aug 21, 2020, 4:08 PM

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My pubg account was hacked can you please solve that

merry kiln Aug 21, 2020, 4:10 PM

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Stop using hacks

spark flame Aug 21, 2020, 4:10 PM

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مرحبا فريق دعم ببجي موبايل لقد تم اختراق حسابي وقام المخترق باستعمال تطبيقات غش داخل اللعبه مما ادى الى حظر حسابي لمده عشر سنوات وانا محبط جدا لانني تعبت جدا في ايصال حسابي لمستويات عاليه كما انني يوتيوبر وهو مصدر عيشي انا وعائلتي لذلك اتمنى جاهدا رفع الحظر وشكرا لكم ID:5204551836

storm flumeBOT Aug 21, 2020, 4:10 PM

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Please do not use languages other than English, @spark flame. Refer to #735483472432594994 for regional communities.

spark flame Aug 21, 2020, 4:13 PM

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شباب ممكن حد يفهمني شسوي اذا حسابي خترق وتبند ماذا افعل

storm flumeBOT Aug 21, 2020, 4:13 PM

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Please do not use languages other than English, @spark flame. Refer to #735483472432594994 for regional communities.

polar marshBOT Aug 21, 2020, 4:15 PM

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@spark flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen gazelle Aug 21, 2020, 4:17 PM

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@night cloak that happen to a lot of ppl and they didnt share info with third parties, is their game glitch

lost sinew Aug 21, 2020, 4:17 PM

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Hello am facing high ping problem from past 15 day
Is hear any solution for this

keen gazelle Aug 21, 2020, 4:17 PM

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Machete new version glitch

tepid stratus Aug 21, 2020, 4:17 PM

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@lost sinew check pin message of this channel

lost sinew Aug 21, 2020, 4:18 PM

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@tepid stratus which one

tepid stratus Aug 21, 2020, 4:18 PM

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1st pin message

lost sinew Aug 21, 2020, 4:19 PM

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@tepid stratus sorry but i didn't find anything like this

tepid stratus Aug 21, 2020, 4:20 PM

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@lost sinew

📎 Screenshot_20200821-221955_Discord.jpg

lost sinew Aug 21, 2020, 4:21 PM

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@tepid stratus thanks

queen sorrel Aug 21, 2020, 4:23 PM

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@celest shadow check my dm bro pls

round mist Aug 21, 2020, 4:24 PM

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My pubg is not working on wifi but works on mobile data

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Please help

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I have very good wifi connection

wraith brook Aug 21, 2020, 4:24 PM

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@round mist Restart ur router

round mist Aug 21, 2020, 4:25 PM

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Done 100 times @wraith brook

wraith brook Aug 21, 2020, 4:25 PM

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Works on data ?

round mist Aug 21, 2020, 4:25 PM

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Issue started from 13 August

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Yup

wraith brook Aug 21, 2020, 4:25 PM

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Probably issue from ISP side

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Contact them

round mist Aug 21, 2020, 4:26 PM

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I already did but according to them only my pubg is not working @wraith brook

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📎 image0.png

wraith brook Aug 21, 2020, 4:26 PM

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@round mist Change DNS

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Refer to subpoint 4.5 of #faq

round mist Aug 21, 2020, 4:27 PM

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Changed it to google and opendns but still nothing @wraith brook

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All other games are working fine

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Only pubg is not working

wraith brook Aug 21, 2020, 4:27 PM

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Change DNS to 1.1.1.1

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Manually

tacit night Aug 21, 2020, 4:28 PM

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Hello

fallen sandal Aug 21, 2020, 4:29 PM

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I can’t sign in from my email address after unlinked my old fb account!!

📎 image0.jpg

alpine flower Aug 21, 2020, 4:30 PM

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on what language is pubgm based on guys c# or anything else?

torn kestrel Aug 21, 2020, 4:30 PM

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Today I entered a custom room where I could see there were 80 spec slots available......How is it possible?

round mist Aug 21, 2020, 4:30 PM

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Already done @wraith brook

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But still not opening

vagrant forum Aug 21, 2020, 4:39 PM

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@torn kestrel, tournament room.

night cloak Aug 21, 2020, 4:40 PM

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📎 Screenshot_2020-08-20-15-39-41-509_com.tencent.ig.jpg

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Thats hacker or version problem

spark pebble Aug 21, 2020, 4:40 PM

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Can anyone tell me how to contact someone In game Coustumer Service ?

storm flumeBOT Aug 21, 2020, 4:40 PM

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You can contact the customer service via the game settings, @spark pebble. Refer to subpoint 5.3 in #faq for further instructions.

vagrant forum Aug 21, 2020, 4:40 PM

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It happens when your account has been hacked, @night cloak.

tawny cosmos Aug 21, 2020, 4:47 PM

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When will bonis challange shop refresh?

brave wolf Aug 21, 2020, 4:47 PM

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Reporting daily a week gone but not banned.super banning system

📎 Screenshot_2020-08-21-22-16-00-69_dac7cc7571c39b392df64923967cf7da.jpg

sullen wedge Aug 21, 2020, 4:48 PM

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📎 Screenshot_20200821-102630_PUBG_MOBILE.jpg

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This guy is hacking

tawny cosmos Aug 21, 2020, 4:48 PM

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When will bonus challange shop refresh?

storm flumeBOT Aug 21, 2020, 4:48 PM

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Hello, @sullen wedge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sullen wedge Aug 21, 2020, 4:48 PM

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He is using esp and magic bulkets

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Bullets

night cloak Aug 21, 2020, 4:49 PM

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@sullen wedge post with evidence and ID in #cheater-reports tomorrow or day after tomorrow when it opens huh

sullen wedge Aug 21, 2020, 4:50 PM

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Ok

wraith brook Aug 21, 2020, 4:51 PM

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@tawny cosmos Ask in Indian server . Join it from #735483472432594994

fallen sandal Aug 21, 2020, 4:53 PM

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I can’t sign in from my email address after unlinked my old fb account!!
@fallen sandal @everyone

humble flax Aug 21, 2020, 4:54 PM

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Im having ping issues

merry kiln Aug 21, 2020, 4:54 PM

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What type of bro

humble flax Aug 21, 2020, 4:54 PM

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One game im having 20ms the other is 100ms. I dont know if this is a server issue

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Or my wifi is unstable but i have good wifi

merry kiln Aug 21, 2020, 4:54 PM

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Same with me bro

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My internet is also good

sullen wedge Aug 21, 2020, 4:55 PM

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@night cloak when will the channel be unblocked

merry kiln Aug 21, 2020, 4:55 PM

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📎 Screenshot_2020-08-21-21-35-35-290_org.zwanoo.android.speedtest.jpg

sullen wedge Aug 21, 2020, 4:55 PM

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📎 Screenshot_20200821-102630_PUBG_MOBILE.jpg

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Thus guy is hacking and using esp and magic bullets

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May I give his contact number

merry kiln Aug 21, 2020, 4:56 PM

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Shut up

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Report in game

north plover Aug 21, 2020, 4:58 PM

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Id 5980780766 cuenta hacker
👀

sullen wedge Aug 21, 2020, 4:59 PM

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Guys report him send me ss of it in dmmm

night cloak Aug 21, 2020, 4:59 PM

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@sullen wedge can you move to discussion channel if you are done huh

livid vapor Aug 21, 2020, 5:01 PM

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Purchase bonus rewards not received

📎 image0.png

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No one to help me out🙁🙁🙁

brave wolf Aug 21, 2020, 5:05 PM

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@livid vapor how much UC purchased ?

livid vapor Aug 21, 2020, 5:05 PM

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126

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From midasbuy

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My id:-5201449212

brave wolf Aug 21, 2020, 5:06 PM

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@livid vapor where?

livid vapor Aug 21, 2020, 5:06 PM

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India

brave wolf Aug 21, 2020, 5:06 PM

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@livid vapor wait a minute checking!

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126 UC item not here in India on Midas buy

livid vapor Aug 21, 2020, 5:07 PM

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75+35+8+8

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Actually i am a streamer and someone donated me uc

brave wolf Aug 21, 2020, 5:07 PM

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@livid vapor bonus not calculated

livid vapor Aug 21, 2020, 5:08 PM

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Ok

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Means how much more i need to purchase?

brave wolf Aug 21, 2020, 5:08 PM

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Also prime and prime plus

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@livid vapor purchase twice 75UC pack

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@livid vapor now 35 UC pack

grand notch Aug 21, 2020, 5:09 PM

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What I s New Era on August 24 is About

night cloak Aug 21, 2020, 5:09 PM

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@vagrant forum my account is hacked

brave wolf Aug 21, 2020, 5:10 PM

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@night cloak Are u can access it now?

grand notch Aug 21, 2020, 5:10 PM

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#questions what is New Era on August 24 is About

night cloak Aug 21, 2020, 5:10 PM

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@brave wolf no

brave wolf Aug 21, 2020, 5:10 PM

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@night cloak Contact in game support with new I'd .

night cloak Aug 21, 2020, 5:11 PM

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My account is hacked@brave wolf

brave wolf Aug 21, 2020, 5:12 PM

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@night cloak ok create new I'd and contact in game support.discord staff can't help on account realted issues.

night cloak Aug 21, 2020, 5:12 PM

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@brave wolf my account is hacked or not tell me this

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📎 Screenshot_2020-08-21-22-19-56-570_com.discord.jpg

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Sew this guy hack eeyerone account@brave wolf

brave wolf Aug 21, 2020, 5:14 PM

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@night cloak Fake website and motivating the desire

night cloak Aug 21, 2020, 5:15 PM

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Ok but this bug or hacked

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@brave wolf

brave wolf Aug 21, 2020, 5:15 PM

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@night cloak which?

night cloak Aug 21, 2020, 5:15 PM

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My account

storm flumeBOT Aug 21, 2020, 5:15 PM

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You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

brave wolf Aug 21, 2020, 5:16 PM

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@night cloak show screen shot

night cloak Aug 21, 2020, 5:16 PM

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📎 Screenshot_2020-08-20-15-39-41-509_com.tencent.ig.jpg

brave wolf Aug 21, 2020, 5:17 PM

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@night cloak You account hacked.pubgm can fix contact in game support with alt account or friend account.

urban cloak Aug 21, 2020, 5:18 PM

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Why asia server High ping issue not solve... Still 240+ ping showing

steep cloak Aug 21, 2020, 5:21 PM

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hi
my friend account has been hacked , from facebook and the facebook account has been disapled , can he gets his account ? and how

vagrant forum Aug 21, 2020, 5:21 PM

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Does he have any other social media account linked to the game, @steep cloak?

steep cloak Aug 21, 2020, 5:22 PM

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no@vagrant forum

vagrant forum Aug 21, 2020, 5:22 PM

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He will have to recover the facebook account then, @steep cloak. There is no other way.

storm flumeBOT Aug 21, 2020, 5:23 PM

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Please refer to subpoint 2.8 in #faq for further information, @steep cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

steep cloak Aug 21, 2020, 5:23 PM

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okay , thank you

night cloak Aug 21, 2020, 5:24 PM

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@vagrant forum help me

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Help me

brave wolf Aug 21, 2020, 5:25 PM

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@vagrant forum link probhited in this server?

night cloak Aug 21, 2020, 5:25 PM

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Google Gopi

vagrant forum Aug 21, 2020, 5:26 PM

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@night cloak, multiple staff members have already answered you. You will be muted if you keep repeating that question.

night cloak Aug 21, 2020, 5:27 PM

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I just recovered my fb account

paper oak Aug 21, 2020, 5:27 PM

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@vagrant forum I want pubg moblie beta

torn kestrel Aug 21, 2020, 5:27 PM

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@torn kestrel, tournament room.
@vagrant forum How to host a tournament room?

vagrant forum Aug 21, 2020, 5:27 PM

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Android, @paper oak?

paper oak Aug 21, 2020, 5:27 PM

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Yes

vagrant forum Aug 21, 2020, 5:28 PM

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https://web.gpubgm.com/m/download_android.html

Beta PUBG Mobile Download

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@paper oak ^

night cloak Aug 21, 2020, 5:28 PM

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Bro any rlepy me

vagrant forum Aug 21, 2020, 5:29 PM

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@torn kestrel, you can't host one.

fallen sandal Aug 21, 2020, 5:29 PM

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I can’t sign in from my email address after unlinked my old fb account!!
@vagrant forum

brave wolf Aug 21, 2020, 5:30 PM

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@fallen sandal Error ?

torn kestrel Aug 21, 2020, 5:30 PM

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@torn kestrel, you can't host one.
@vagrant forum Then? Can you explain the procedure?

night cloak Aug 21, 2020, 5:30 PM

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@brave wolf chat in dm with .me need help

fallen sandal Aug 21, 2020, 5:30 PM

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@fallen sandal Error ?
@brave wolf

📎 image0.jpg

vagrant forum Aug 21, 2020, 5:30 PM

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@fallen sandal, the feature is still in beta stages so there may be some issues with it. Try doing again later. Feel free to report it in #old.

brave wolf Aug 21, 2020, 5:31 PM

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@fallen sandal Don't try rapidly

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@fallen sandal try login with otp

fallen sandal Aug 21, 2020, 5:31 PM

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@fallen sandal try login with otp
@brave wolf how with otp?

brave wolf Aug 21, 2020, 5:32 PM

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📎 Screenshot_2020-08-21-23-02-40-05_dac7cc7571c39b392df64923967cf7da.jpg

fallen sandal Aug 21, 2020, 5:33 PM

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Am trying to log in for several hours and the same message appear, no change

brave wolf Aug 21, 2020, 5:33 PM

#

Press login with verfication code

night cloak Aug 21, 2020, 5:33 PM

#

@vagrant forum I just report when I will get relpy

fallen sandal Aug 21, 2020, 5:33 PM

#

Press login with verfication code
@brave wolf no verification code send to email address

#

Am trying it for several times

brave wolf Aug 21, 2020, 5:34 PM

#

@fallen sandal I think u entering Ur address incorrectly.

fallen sandal Aug 21, 2020, 5:34 PM

#

No 🙄

brave wolf Aug 21, 2020, 5:34 PM

#

@fallen sandal some times bug try repair button and login after 5 hours

vagrant forum Aug 21, 2020, 5:34 PM

#

@torn kestrel, unfortunately I do not have that info. Try pinging a moderator.

fallen sandal Aug 21, 2020, 5:34 PM

#

Okay I’ll thanks

brave wolf Aug 21, 2020, 5:35 PM

#

@fallen sandal Don't worked contact in customer care

onyx cairn Aug 21, 2020, 5:35 PM

#

Tournament room cards are not meant to be used for causal players. The tournament rooms, as their name reveals, are only meant to be used for official tournaments.

vagrant forum Aug 21, 2020, 5:37 PM

#

@fallen sandal, as I said the feature is still in beta stages so there may be some issues. Please report it in #old.

fallen sandal Aug 21, 2020, 5:38 PM

#

@fallen sandal Don't worked contact in customer care
@brave wolf u mean customer care in game?

#

@fallen sandal, as I said the feature is still in beta stages so there may be some issues. Please report it in #old.
@vagrant forum okay

night cloak Aug 21, 2020, 5:38 PM

#

@vagrant forum when I get relpy form customer care

brave wolf Aug 21, 2020, 5:38 PM

#

@vagrant forum Pubgm need mentioned it in game.

night cloak Aug 21, 2020, 5:38 PM

#

3 time I just reporyed

#

Reported

brave wolf Aug 21, 2020, 5:39 PM

#

@night cloak what you mean?

night cloak Aug 21, 2020, 5:40 PM

#

Ma 3 bar report kar da per mere ko mere account nhi mila vapis

#

2 barr morning ma ka ho

brave wolf Aug 21, 2020, 5:40 PM

#

@night cloak nothing other than english

vagrant forum Aug 21, 2020, 5:40 PM

#

@night cloak, you will have to wait for the next update.

storm flumeBOT Aug 21, 2020, 5:40 PM

#

Please do not use languages other than English, @night cloak. Refer to #735483472432594994 for regional communities.

night cloak Aug 21, 2020, 5:40 PM

#

Ok soory

#

@vagrant forum no anyone got my account access

#

📎 Screenshot_2020-08-21-09-18-49-150_com.tencent.ig.jpg

#

24 will update come

vagrant forum Aug 21, 2020, 5:43 PM

#

No.

night cloak Aug 21, 2020, 5:45 PM

#

Who he got my account

#

My is still higher 10 days passed survey filled
Asia server ping goes high af
It shows lower ping in other servers but its just for show
What to do how log it gonna take matches are ruined due to this

brave wolf Aug 21, 2020, 5:58 PM

#

@night cloak will be soon

polar marshBOT Aug 21, 2020, 6:08 PM

#

@real ravine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

warm leaf Aug 21, 2020, 6:43 PM

#

When I open my pubg mobile it says it failed to connect to server and even when I restart it it fails

storm flumeBOT Aug 21, 2020, 6:51 PM

#

Please refer to subpoint 4.5 in #faq for further information, @warm leaf. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

brave wolf Aug 21, 2020, 7:07 PM

#

@warm leaf you network not stable?

warm leaf Aug 21, 2020, 7:08 PM

#

My netwok is fine

earnest horizon Aug 21, 2020, 7:08 PM

#

Hello i lost the email linked but i still have the othe gmail that connected to pubg and i have changed the facebook but who stole the gmail that connected to email linked can open the game and he use my uc to send chicken and he can make me out of the game please help me the support on the game dont help me

storm flumeBOT Aug 21, 2020, 7:09 PM

#

You can contact the customer service via the game settings, @earnest horizon. Refer to subpoint 5.3 in #faq for further instructions.

brave wolf Aug 21, 2020, 7:09 PM

#

@warm leaf Open pubgm without data click ok ok and on data and relogin

earnest horizon Aug 21, 2020, 7:11 PM

#

@storm flume i didnt understand

brave wolf Aug 21, 2020, 7:12 PM

#

@earnest horizon Are u forgeted email?

night cloak Aug 21, 2020, 7:12 PM

#

📎 image0.png

#

@earnest horizon you need to contact in game support for account related issues we cannot help you.

earnest horizon Aug 21, 2020, 7:13 PM

#

@brave wolf no someone stole it long story

brave wolf Aug 21, 2020, 7:13 PM

#

@earnest horizon follow @night cloak steps

warm leaf Aug 21, 2020, 7:13 PM

#

It wont even open I tried 15 times and it just backs out of the app

night cloak Aug 21, 2020, 7:14 PM

#

@warm leaf please send a video recording of what’s happening.

earnest horizon Aug 21, 2020, 7:14 PM

#

@brave wolf this will help me to fix my account because its been about month i can play good with my account

warm leaf Aug 21, 2020, 7:14 PM

#

Okay I will try

earnest horizon Aug 21, 2020, 7:14 PM

#

Its from season 2 and now i cant charge the rp because he use my uc

night cloak Aug 21, 2020, 7:14 PM

#

@earnest horizon you need to contact in game support for account related issues we cannot help you.
@night cloak

brave wolf Aug 21, 2020, 7:14 PM

#

@warm leaf send screenshot or video

earnest horizon Aug 21, 2020, 7:15 PM

#

@night cloak i did and no one help me someone reply to me ask me some question and he never reply to me back

brave wolf Aug 21, 2020, 7:15 PM

#

@earnest horizon little trick for u convert all UC to Battle points

night cloak Aug 21, 2020, 7:16 PM

#

@earnest horizon you need to be patient and wait for a response.

earnest horizon Aug 21, 2020, 7:16 PM

#

@brave wolf i have 0 uc now its was 500 he spen it all

night cloak Aug 21, 2020, 7:16 PM

#

Please stop the discussion you’ve been advised on what needs to be done.

earnest horizon Aug 21, 2020, 7:16 PM

#

@night cloak i will show what he say

#

Wait let me take screen shot

spring zephyr Aug 21, 2020, 7:17 PM

#

Patiently wait for their response, only they can help you with this.

night cloak Aug 21, 2020, 7:17 PM

#

Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

warm leaf Aug 21, 2020, 7:18 PM

#

I feel dumb I restarted my phone cuz recorder stoped and when I open pubg it worked all my stuff is still there

earnest horizon Aug 21, 2020, 7:18 PM

#

Oh chat its gone because new conversation

#

Ok i will wait to see what they say

night cloak Aug 21, 2020, 7:19 PM

#

@warm leaf so you’re good now?

warm leaf Aug 21, 2020, 7:19 PM

#

Yes

earnest horizon Aug 21, 2020, 7:19 PM

#

I hope they help me out of this trouble

shy mist Aug 21, 2020, 7:20 PM

#

@night cloak Stop lying dude...Don't speak as if customer support was awesome before the crisis.lol

#

It's worse since the release

night cloak Aug 21, 2020, 7:20 PM

#

Never said it was awesome. Please move channels.

shy mist Aug 21, 2020, 7:21 PM

#

Ah this guy can't understand sarcasm .. Kindly improvise ur reply to people eh?

night cloak Aug 21, 2020, 7:22 PM

#

Question for a mod or contributor the last event that error posted in #news will it work for every tier or work the same as a card?

earnest horizon Aug 21, 2020, 7:23 PM

#

One more question is there a way to i can contact on of develloper ?

night cloak Aug 21, 2020, 7:23 PM

#

@earnest horizon you can use in game support.

earnest horizon Aug 21, 2020, 7:23 PM

#

No other way?

night cloak Aug 21, 2020, 7:23 PM

#

No customer support are the only people who can help you.

spring zephyr Aug 21, 2020, 7:23 PM

#

@night cloak Every tier.

earnest horizon Aug 21, 2020, 7:24 PM

#

I hate this bro 1 month having trouble and no one help

storm flumeBOT Aug 21, 2020, 7:24 PM

#

Please refer to subpoint 5.4 in #faq for further information, @earnest horizon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

gritty glade Aug 21, 2020, 7:27 PM

#

Why Athena UZI iron sight Looks like this?

📎 IMG_20200822_005630.jpg

night cloak Aug 21, 2020, 7:27 PM

#

@spring zephyr has the event already started ?

#

📎 image0.png

spring zephyr Aug 21, 2020, 7:28 PM

#

@night cloak From August 22 to 24 (U.T.C)

night cloak Aug 21, 2020, 7:28 PM

#

Okay Ye thought so 👍

spring zephyr Aug 21, 2020, 7:28 PM

#

@gritty glade Old version.

gritty glade Aug 21, 2020, 7:29 PM

#

@gritty glade Old version.
@spring zephyr
No.

It's Egypt Temple Check Carefully.
That means it's latest

sand path Aug 21, 2020, 7:30 PM

#

There's an issue with that particular skin. @gritty glade

gritty glade Aug 21, 2020, 7:31 PM

#

There's an issue with that particular skin. @gritty glade
@sand path

huh

sand path Aug 21, 2020, 7:33 PM

#

If he removes that skin. He will get the new version.

alpine flower Aug 21, 2020, 7:36 PM

#

i cant join another crew after exiting one any help @spring zephyr

west field Aug 21, 2020, 7:38 PM

#

I just finished a game and the last 5 player was a hacker. Hackers vs Hackers LOL. What a fantastic game. :))

storm flumeBOT Aug 21, 2020, 7:38 PM

#

Hello, @west field!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

wild mesa Aug 21, 2020, 7:41 PM

#

📎 Screenshot_2020-08-02-14-53-03-30_dac7cc7571c39b392df64923967cf7da.jpg

storm flumeBOT Aug 21, 2020, 7:41 PM

#

You can contact the customer service via the game settings, @wild mesa. Refer to subpoint 5.3 in #faq for further instructions.

wild mesa Aug 21, 2020, 7:42 PM

#

never helped 🙃

brave wolf Aug 21, 2020, 7:43 PM

#

@wild mesa in global?

night cloak Aug 21, 2020, 7:53 PM

#

@wild mesa you need to contact in game support and make sure nobody is on your account then wait for the next major update to fix the prompt on your screen.

runic stirrup Aug 21, 2020, 7:54 PM

#

my friend he have bug on her account he using hack and get ban 10 years after 1 min he back bronze but he still opening the account he just back to bronze whyy !!

#

every day he get ban

night cloak Aug 21, 2020, 7:54 PM

#

@runic stirrup because he’s hacks as you just said.

runic stirrup Aug 21, 2020, 7:54 PM

#

yes using hack yes but he didnt get ban 1 years just he back brozne and he can open here accoynt

night cloak Aug 21, 2020, 7:55 PM

#

Can you share a video or screenshot?

#

It’d be 10 years and it depends on what hacks he uses.

#

Also, all 3rd party apps hacks 10 year ban doesn’t matter which hack he use

#

It’s strange that he can access to his account, share a video please.

#

What is this? New update or new anti cheat?

📎 image0.png

#

New update regarding to erangel 2.0

#

And is there new anti cheat?

#

Perhaps, wait for the announcement on august 24th

#

Am waiting

#

Since Japanese version has infection mode will it come to global?

#

The beta has only in cheer park right?

woeful elm Aug 21, 2020, 8:05 PM

#

just keep an eye on #news zoomeyes

marble zenith Aug 21, 2020, 8:08 PM

#

Can i get banned if i use vpn?

#

Yo someone answer

hallow dove Aug 21, 2020, 8:09 PM

#

Does someone have the log in problem?

marble zenith Aug 21, 2020, 8:10 PM

#

Me

hallow dove Aug 21, 2020, 8:10 PM

#

Ok do you know what can i do

marble zenith Aug 21, 2020, 8:10 PM

#

Cpn

#

Vpn

hallow dove Aug 21, 2020, 8:10 PM

#

😐

#

Does it help@marble zenith

marble zenith Aug 21, 2020, 8:14 PM

#

Yea

night cloak Aug 21, 2020, 8:15 PM

#

Anyone have question?

marble zenith Aug 21, 2020, 8:16 PM

#

Are u kidding me

#

@night cloak

night cloak Aug 21, 2020, 8:16 PM

#

What do you mean?

#

Oh I just saw your question,

#

Can i get banned if i use vpn?
@marble zenith It’s not recommended, don’t use it you might get banned.

woeful elm Aug 21, 2020, 8:17 PM

#

@marble zenith it's not recommended to use VPN

marble zenith Aug 21, 2020, 8:19 PM

#

@woeful elm i mean if i get a ban i will get a soft one right

#

@night cloak

night cloak Aug 21, 2020, 8:20 PM

#

I don’t know, I haven’t got banned before using VPN but if I was you I wouldn’t try using it.

marble zenith Aug 21, 2020, 8:20 PM

#

Well i. Have no choice

night cloak Aug 21, 2020, 8:21 PM

#

It’s not recommended, so if you get banned don’t come here and ask for your account.

#

You are on your own

marble zenith Aug 21, 2020, 8:21 PM

#

Dude wtf

#

It's ur job

night cloak Aug 21, 2020, 8:21 PM

#

I’m not a moderator, nor working for tencent.

marble zenith Aug 21, 2020, 8:22 PM

#

Like ur a mod

night cloak Aug 21, 2020, 8:22 PM

#

Im trying to assist you,

#

Even moderators aren’t developers, they can’t do much for you except say the same thing.

#

@marble zenith

#

📎 image0.png

wind glacier Aug 21, 2020, 8:31 PM

#

Hi, if I saw a video with a cheating player, what can I do (code)

night cloak Aug 21, 2020, 8:34 PM

#

Is he live?

#

Hello, @wind glacier

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

wind glacier Aug 21, 2020, 8:37 PM

#

can I send a video?

night cloak Aug 21, 2020, 8:38 PM

#

Send me the video link in DM’s I’ll report it

wind glacier Aug 21, 2020, 8:38 PM

#

Ok

night cloak Aug 21, 2020, 8:39 PM

#

You can’t report until #cheater-reports reopens.

forest basin Aug 21, 2020, 8:41 PM

#

NEED INFORMATION ABOUT PUBG MOBILE Pakistan - Content Creator's Program😩

wind glacier Aug 21, 2020, 8:42 PM

#

Someone has already helped me. Thank you

forest basin Aug 21, 2020, 8:43 PM

#

NEED INFORMATION ABOUT PUBG MOBILE Pakistan - Content Creator's Program😩
@forest basin

vapid cove Aug 21, 2020, 8:44 PM

#

Guys what's the problem? There is much laggggg in the gammme what's going on?

elder kite Aug 21, 2020, 8:44 PM

#

Are you reporting cheaters yet🤣🤣🤣

#

Guys just change the version and the problem well be fixed

#

To chinese version

polar marshBOT Aug 21, 2020, 8:45 PM

#

@gaunt beacon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 21, 2020, 8:47 PM

#

why so many hacker in this game

polar marshBOT Aug 21, 2020, 8:48 PM

#

@weak vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 21, 2020, 8:48 PM

#

Hello, @night cloak

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

#

ooooo

burnt sail Aug 21, 2020, 8:54 PM

#

@polar marsh When will the battle shop glitch be resolved I want to purschase uc but it just don't refresh and it's been a month that the batlle shop is not refreshing weekly??

night cloak Aug 21, 2020, 8:55 PM

#

It refreshes every month or two

#

new pheonix os comming?

#

coming

#

?

#

Ask in #emulator-support

#

kk

#

Type .emulator in #481204134859505684, @night cloak.

#

To get emulator role.

#

ok

shadow tree Aug 21, 2020, 9:13 PM

#

ESL Management = Worst Management ever

torpid raft Aug 21, 2020, 9:19 PM

#

📎 VID-20200822-WA0004.mp4

#

What is happening in the game, my internet connection is just fine 50 Mbps but I am still unable to play the game

#

I have reinstalled it twice already and also restarted my device

storm flumeBOT Aug 21, 2020, 9:23 PM

#

Use of unauthorized third-party software or methods, @torpid raft, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

wispy jasper Aug 21, 2020, 9:25 PM

#

Hello can anyone help can we play Scrims pmco on ipad

woeful elm Aug 21, 2020, 9:25 PM

#

no iPads are not allowed @wispy jasper

wispy jasper Aug 21, 2020, 9:26 PM

#

@woeful elm but why

sick shale Aug 21, 2020, 9:27 PM

#

Technical reasons

wispy jasper Aug 21, 2020, 9:27 PM

#

Bro I want to play but I have ipad man I dnt have mobile what can I do

onyx cairn Aug 21, 2020, 9:28 PM

#

Official PMCO Scrims have the same requirements like the PMCO matches, if you join inofficial organized ones, you won't get the same support and the esports department can't and won't take care about those.

wanton escarp Aug 21, 2020, 9:32 PM

#

Hello PUBG MOBILE My account has been stolen from malicious people and they have linked my account to the new feature. Latest update: 6d. Permalink. I can no longer log in at any time I want to my account because there are people who hacked my account. I took a screen shot to make sure what I said was correct, and this is the id 5313007995 Please look into my case as soon as possible and thank you PUBG MOBILE

📎 Screenshot_-_PUBG_MOBILE.jpg

hallow dove Aug 21, 2020, 9:35 PM

#

Can a sup help me please

woeful elm Aug 21, 2020, 9:36 PM

#

Kindly state your issue, @hallow dove

hallow dove Aug 21, 2020, 9:40 PM

#

@woeful elm no longer come into play with my Facebook acc. I had to do an update there. I then logged in with a guest acc and tried whether I can log in with facebook. But then there was my Facebook acc is already connected to another character

#

📎 20200818_234428.jpg

#

@woeful elm that is the message where it is said that another character is using my facebook acc

somber shale Aug 21, 2020, 9:43 PM

#

Is it legal to use emulator to play pubg mobile?

vivid merlin Aug 21, 2020, 9:44 PM

#

yes, @somber shale. Just make sure to use gameloops emulator as it is the only official emulator for PUBGM.

somber shale Aug 21, 2020, 9:45 PM

#

Great, thanks!

woeful elm Aug 21, 2020, 9:46 PM

#

@hallow dove its because your facebook account is already linked to another pubgm account

prisma temple Aug 21, 2020, 9:50 PM

#

📎 IMG-20200822-WA0003.jpg

#

Someone hacked my Facebook account and changed my pubg account

#

How can I get my account back sir

#

He is still playing sir

storm flumeBOT Aug 21, 2020, 9:52 PM

#

Please refer to subpoint 2.8 in #faq for further information, @prisma temple. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

wispy jasper Aug 21, 2020, 9:53 PM

#

@woeful elm if we play pmco on iPad what will happen

woeful elm Aug 21, 2020, 9:53 PM

#

you will be disqualified @wispy jasper

wispy jasper Aug 21, 2020, 9:53 PM

#

Oky

#

@woeful elm any possible thing that can happen because I bought ipad for pmco and for other Scrims I didn't knew about that

granite pond Aug 21, 2020, 9:56 PM

#

Hi everyone, i have touch glitch like my player is doing dancing or look down and fire or some time no fire specialy when i am playing classic or tdm in training its normal.

hallow dove Aug 21, 2020, 9:57 PM

#

@woeful elm what can I do so that I am more connected

woeful elm Aug 21, 2020, 10:00 PM

#

@hallow dove you can try unlinking your Facebook account from the other pubgm account

#

@wispy jasper unfortunately there's nothing we can do about it

granite pond Aug 21, 2020, 10:03 PM

#

Hi everyone,
I have a problem science from few days i am 4 fingers player,
when i am playing tdm or classic my left side moving and fire buttons are make glitch and my player doing like dancing and can't fire simply its glitch. But when i am playing in training mode its normal no any glitch. Anyone please guide me. Thanks

haughty scroll Aug 21, 2020, 10:18 PM

#

What time do you open the option to report hackers?

hallow dove Aug 21, 2020, 10:23 PM

#

@woeful elm how do I do this and can I then log in with my Acc again

night cloak Aug 21, 2020, 10:27 PM

#

@haughty scroll there's no exact date of when its gonna reopen but it reopen when the previous reports will be processed and you need a rare role to report a hacker in the channel

haughty scroll Aug 21, 2020, 10:28 PM

#

I have a question, I recorded a hacker but at the moment I wanted to report it, I looked for him with the id and the nickname had changed and I don't know if there would be a problem with that when sending a my report

night cloak Aug 21, 2020, 10:31 PM

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Numeric ID can't be changed, you do need the player's numeric ID and in-game name to report @haughty scroll

acoustic inlet Aug 21, 2020, 10:31 PM

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hi , i reprot player with video he is using full cheat and pubg mobile not take action with him ! ?

night cloak Aug 21, 2020, 10:33 PM

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@acoustic inlet where did you report him tho in game or on the website?

acoustic inlet Aug 21, 2020, 10:33 PM

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website , like 4 days ago

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i have the youtube video and he still playing the game !

night cloak Aug 21, 2020, 10:34 PM

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@acoustic inlet well you can try reporting him in #cheater-reports when it will be reopen but you need a rare role to report though.

haughty scroll Aug 21, 2020, 10:35 PM

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Yes I have the player's id but at the time of recording the video where he is using hacks it had another name, and now that I want to report it, it turns out that the name had changed

night cloak Aug 21, 2020, 10:37 PM

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@haughty scroll it doesn't matter if the in game name has changed or not if you have the correct numeric ID of the suspect and a clear video evidence to prove the player a cheater

haughty scroll Aug 21, 2020, 10:38 PM

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ok thank you very much for clarifying my doubt

tawny zenith Aug 21, 2020, 10:49 PM

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Question. Why I cant find SCAR, M4, or DP that can shoot thru walls? Is it a glitch or a bug or something else? I need help. Thanks in advance.

night cloak Aug 21, 2020, 10:54 PM

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@tawny zenith Shoot through walls? Are trying to use cheats to get banned ?

obsidian pier Aug 21, 2020, 10:54 PM

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You're not supposed to be able to shoot through walls lol report them

flat timber Aug 21, 2020, 10:55 PM

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Usless to even report. Hackers who are playin from Season 13 are still playin

obsidian pier Aug 21, 2020, 10:55 PM

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I know

tawny zenith Aug 21, 2020, 10:55 PM

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@night cloak I saw many other players having SCAR, M4 and DP and AKM. That can shoot 300 meters away straight headshot, and they shoot me thru walls. I cant find those guns anywhere in any map, that could shoot thru walls.

obsidian pier Aug 21, 2020, 10:56 PM

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Hitting a headshot from that far isn't that hard the wall part is the issue

night cloak Aug 21, 2020, 10:57 PM

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@tawny zenith Cheaters can shoot through walls only, a legit player cant do that in the game and if you use cheats in the game then you'll get banned soon

flat timber Aug 21, 2020, 10:57 PM

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You must be the best hacker to do that if you say it aint that hard

tawny zenith Aug 21, 2020, 10:57 PM

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@night cloak If I subscribe for a monthly hack, I cant get banned. I can remove reports from ban pan any time when Im reported. Easy.

flat timber Aug 21, 2020, 10:57 PM

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@night cloak why aren't these hackers banned ??? From season 13 and still playing

tawny zenith Aug 21, 2020, 10:58 PM

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@night cloak Q8 developers do a great job creating monthly subsciption for hacks.

flat timber Aug 21, 2020, 10:58 PM

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@tawny zenith so true

night cloak Aug 21, 2020, 10:59 PM

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@tawny zenith Don't come here aftet saying your account has been banned for 10 years or so, your account is your responsibility. Thank you

obsidian pier Aug 21, 2020, 10:59 PM

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You must be the best hacker to do that if you say it aint that hard
@flat timber are you saying you cant hit anyone past 100 meters then?

tawny zenith Aug 21, 2020, 10:59 PM

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@night cloak Sweety I cant get banned.

flat timber Aug 21, 2020, 10:59 PM

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@obsidian pier correction please 300 meters is said not 100

night cloak Aug 21, 2020, 11:00 PM

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@tawny zenith Well we will see

tawny zenith Aug 21, 2020, 11:00 PM

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@night cloak Clan Q8 makes perfect hacks. Wall hacks, ESP, no recoil, 3 taps with DP-28 you are nocked regardless having lvl 3 vest undamaged and fully boosted.

obsidian pier Aug 21, 2020, 11:00 PM

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Im asking you if you cant hit anything past one hundred meters? So no corrections needed just have to read it better

#

Alot of fights happen at two hundred meters or more in certain maps

polar marshBOT Aug 21, 2020, 11:01 PM

#

@tall pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tawny zenith Aug 21, 2020, 11:01 PM

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@night cloak Sugar. Go to leaderboards. Report any of those 35 KD players they wont get banned.

flat timber Aug 21, 2020, 11:01 PM

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@night cloak I saw many other players having SCAR, M4 and DP and AKM. That can shoot 300 meters away straight headshot, and they shoot me thru walls. I cant find those guns anywhere in any map, that could shoot thru walls.
@tawny zenith

#

Hitting a headshot from that far isn't that hard the wall part is the issue
@obsidian pier

night cloak Aug 21, 2020, 11:02 PM

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@tawny zenith As i said if you wanna get banned soon then do whatever you wanna we dont recommend any 3rd party or cheats here. Thank you

flat timber Aug 21, 2020, 11:02 PM

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NOW READ

obsidian pier Aug 21, 2020, 11:03 PM

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Yeah put a six times on the gun and learn to use it lol

tawny zenith Aug 21, 2020, 11:03 PM

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@night cloak Come to me for a game on EU server. For a duo match. Play at LEAST 3 matches with me. Youll meet hackers 3/3 matches.

flat timber Aug 21, 2020, 11:03 PM

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I know how to use but you needed to be sensible when it comes to this game

night cloak Aug 21, 2020, 11:04 PM

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@flat timber just report them in #cheater-reports it's more effective but you need to wait till it reopens and need a rare role in this server

fair vale Aug 21, 2020, 11:04 PM

#

Hello I have a question

flat timber Aug 21, 2020, 11:04 PM

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300 meters straight headshot.. You said 100 meters haha brother its a piece of cake on 100 meters

fair vale Aug 21, 2020, 11:05 PM

#

If I buy rp prime I get the blue thing forever or only that month

tawny zenith Aug 21, 2020, 11:05 PM

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Mods are sleeping I guess. Lmao.

flat timber Aug 21, 2020, 11:06 PM

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@night cloak reported long ago he plays from Season 13 .. till this day he is active reported him in game and on web what more do you want?

woeful elm Aug 21, 2020, 11:06 PM

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if you have any proof of them cheating , you can use http://cheater-report.pubgm.cc @tawny zenith or #cheater-reports

night cloak Aug 21, 2020, 11:06 PM

#

@tawny zenith So you're saying one should start hacking the game cause you are getting matched with most if the times? Is that even make the game fair from your side?

flat timber Aug 21, 2020, 11:06 PM

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@woeful elm i reported last season . Hacker still active !

#

@night cloak do you even play the game ?? European server and middle East is filled with hackers

tawny zenith Aug 21, 2020, 11:08 PM

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@night cloak Dude, I stuggle to get to Ace. My KD is 1.63. Tier is Crown II, Im almost Crown III. I meet 5 teams that hack in duos. They freeze the server down cuz of other hackers. I saw hackers killing hackers. Hackers started to camp.

flat timber Aug 21, 2020, 11:09 PM

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What cheaters report? Hackers are having their hacks updated like pubg havin new gun skins . I have a problem i want to know why aren't they gettin banned and its getting bad each season

night cloak Aug 21, 2020, 11:10 PM

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@flat timber I do and i know but you shouldn't use any kind of 3rd party apps which changes or modifies any game files, your account would be at risk to get banned.

tawny zenith Aug 21, 2020, 11:11 PM

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@night cloak Risk to getting banned is 0.0001%. GG. Buy a Q8 hack and you can start slayin' every single soul on the battlefield.

flat timber Aug 21, 2020, 11:11 PM

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@night cloak not me these hackers . I don't use any third party app im clean as an angel but i wanna know why aren't they getting banned . I reported a hacker last season and in the game and on the web question is why is he still active ??

reef jacinth Aug 21, 2020, 11:11 PM

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PUBG mobile is coming to an end

sick shale Aug 21, 2020, 11:12 PM

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Move to discussion channels please

tawny zenith Aug 21, 2020, 11:12 PM

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@night cloak Q8 is even a CLAN. They advertise hacks. Not even to mention KW Clan (Kuwait clan) they spend money on new X-Suit (MAX level). Glacier M4 that shoots thru walls.

flat timber Aug 21, 2020, 11:12 PM

#

@sick shale I have a problem i need help

night cloak Aug 21, 2020, 11:13 PM

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@tawny zenith Well you can't do much abt the cheaters other than reporting them in game or using #cheater-reports

reef jacinth Aug 21, 2020, 11:13 PM

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Now PUBG mobile is about fights between hackers 🖕

woeful elm Aug 21, 2020, 11:14 PM

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move to #pubg-mobile

tawny zenith Aug 21, 2020, 11:14 PM

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@sick shale Its about support right? Support us then. US clean players.

night cloak Aug 21, 2020, 11:14 PM

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And please if you guys wanna discuss abt any topic then move to #pubg-mobile and keep this channel for pubgm support only

flat timber Aug 21, 2020, 11:14 PM

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@night cloak I have a problem

tawny zenith Aug 21, 2020, 11:15 PM

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@night cloak Okay. It was perfect till it lasted our chit-chat here.

flat timber Aug 21, 2020, 11:16 PM

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I reported a hacker on game and on web last season. Does cheaters report work ? Cause I reported him last season and he is still active

tawny zenith Aug 21, 2020, 11:19 PM

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Why do people at #pubg-mobile talk about sky diving? Isnt it about the game? No one to talk about the game issues. Can you make some rules there too? I dont have to go ANYWHERE to complain and express my issues with this game (hacks).

flat timber Aug 21, 2020, 11:20 PM

#

Can someone answer me .. I need support

polar marshBOT Aug 21, 2020, 11:22 PM

#

@reef jacinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

muted drum Aug 21, 2020, 11:22 PM

#

Hi, I have a clan on my other account, and I no longer have access to this account
Can the clan be restored?
And I have another question, what are the powers of the assistant commander, can he promote a member? or not ?

night cloak Aug 21, 2020, 11:22 PM

#

@flat timber What’s your issue? If you can’t state your issue we can’t assist you.

#

Hi, I have a clan on my other account, and I no longer have access to this account
Can the clan be restored?
And I have another question, what are the powers of the assistant commander, can he promote a member? or not ?
@muted drum unfortunately you can’t restore the lost clan, unless you can access to your account and give leader to your alt but you said you have no longer access to your account, so you cannot restore the clan and what do you mean assistant commander?

flat timber Aug 21, 2020, 11:25 PM

#

I repeated more than 2 times @night cloak

polar marshBOT Aug 21, 2020, 11:26 PM

#

@hot needle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

muted drum Aug 21, 2020, 11:26 PM

#

I mean co-leader

flat timber Aug 21, 2020, 11:26 PM

#

I reported a hacker last season in game and on web ! I want to know if cheaters report works cause i sent it 2 times and still he is active . Is there any other way to get him banned?

night cloak Aug 21, 2020, 11:27 PM

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If he didn’t get banned that means he isn’t cheating, and 2 months is a long period I’m pretty sure if he was hacking he would get banned.

tawny zenith Aug 21, 2020, 11:27 PM

#

How to ask a mod about a cheating issue. Only this way.

📎 tenor.gif

night cloak Aug 21, 2020, 11:27 PM

#

Please, if you don’t have any questions/concerns please move to #chat

muted drum Aug 21, 2020, 11:28 PM

#

@night cloak I mean co-leader

night cloak Aug 21, 2020, 11:28 PM

#

@tawny zenith stop posting unnecessary gifs here move to #chat or #pubg-mobile

#

Yes co-leader can promote players.

flat timber Aug 21, 2020, 11:30 PM

#

@night cloak what !! Not hacking hahah car flys mid air and sprays 2x scope on 300 plus meters is not hacking 🤣😂

#

Seriously i need answers

muted drum Aug 21, 2020, 11:32 PM

#

@night cloak can promote players to co-leader or less than him only ?

night cloak Aug 21, 2020, 11:32 PM

#

@flat timber Use #cheater-reports if you haven't as i told you before and you need a clear video evidence and rare role.

tawny zenith Aug 21, 2020, 11:33 PM

#

@night cloak Open #cheater-reports for EVERYONE.

night cloak Aug 21, 2020, 11:34 PM

#

@tawny zenith i can't open that channel for everyone get a rare level and report the cheaters when it gets reopen

tawny zenith Aug 21, 2020, 11:34 PM

#

@night cloak Where ELSE to talk about issues? With my house pet, mom or dad?

flat timber Aug 21, 2020, 11:34 PM

#

I already told you everythin is clear .. video and everything.. what els you want more car flys mid air sprays with 2x ... id and name shown clearly hackks shows clearly..

tawny zenith Aug 21, 2020, 11:34 PM

#

@azure ember HAHAHAHHAHAHA

flat timber Aug 21, 2020, 11:34 PM

#

Loooll

#

What should i do ? Should I report him for the 3rd time? Or can i send you personally to show how clear my video is ?

night cloak Aug 21, 2020, 11:39 PM

#

@flat timber You can report through http://cheater-report.pubgm.cc.

flat timber Aug 21, 2020, 11:40 PM

#

Omg you guys are on repeat like the music on my play list .. again i say i already did

tawny zenith Aug 21, 2020, 11:40 PM

#

@night cloak It doesnt work. Ingame report, or any other kind of report

night cloak Aug 21, 2020, 11:41 PM

#

Or, you can wait for the #cheater-reports channel to open again.

tawny zenith Aug 21, 2020, 11:42 PM

#

@night cloak Give permision for everyone to post there regardless our rank here.

flat timber Aug 21, 2020, 11:42 PM

#

I want to know why isn't he banned for hacking . Car fly mid air and sprays everyone who he sees on his path with a 2x .. video clear and Id name and everything clear .. he is still active .. reported him twice on web and in game once .

#

I reported him last season and he is still active ..

night cloak Aug 21, 2020, 11:42 PM

#

@tawny zenith This is an unofficial method to report. We cannot process that many reports. With a role restriction, we can get fewer reports to process.

tawny zenith Aug 21, 2020, 11:43 PM

#

@night cloak Thanks for the info.

night cloak Aug 21, 2020, 11:44 PM

#

@flat timber Feel free to use #cheater-reports when it opens. We do not have any other alternative solution other than reporting in-game.

flat timber Aug 21, 2020, 11:45 PM

#

@night cloak im sorry i already did but this method is like a broken relationship 💔😔

#

Nothin works

#

Move on with life and try to recover and heal the heart ..

muted drum Aug 21, 2020, 11:46 PM

#

@night cloak Can co-leader promote players to co-leader or less than him only ?

flat timber Aug 21, 2020, 11:46 PM

#

Bye pubg.. it's never goin to be the same #pubg my Ex💔😔😫

raw gull Aug 21, 2020, 11:47 PM

#

There is ping problem in Asia server from few days with lots of people

woeful elm Aug 21, 2020, 11:48 PM

#

@raw gull yes
https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

PUBG MOBILE - Server Ping Issues Collection

PUBG MOBILE - Server Ping Issues Collection.

night cloak Aug 21, 2020, 11:48 PM

#

@flat timber Could you send me the message link of your message from the #cheater-reports?

flat timber Aug 21, 2020, 11:49 PM

#

It's your job to find it which is sent from freaking last season

night cloak Aug 21, 2020, 11:49 PM

#

@muted drum I’m unaware at the moment.

tawny zenith Aug 21, 2020, 11:50 PM

#

I saw this guy in recent reports on #cheater-reports He hacks. If he doesnt get banned (Ill save up his ID) to check in the future is he actually banned. If not this game is broken.

📎 Screenshot_20200822-014748_PUBG_MOBILE.jpg 📎 Screenshot_20200822-014755_PUBG_MOBILE.jpg 📎 Screenshot_20200822-014800_PUBG_MOBILE.jpg

night cloak Aug 21, 2020, 11:50 PM

#

@flat timber I checked. You haven’t sent any messages there. Have you used a different discord account? Just let me know the message link.

#

@tawny zenith If they were really cheating, they will get banned.

flat timber Aug 21, 2020, 11:51 PM

#

Yes I did this is my new account cause forgot the password to it since my email password is forgotten 😫💔

night cloak Aug 21, 2020, 11:52 PM

#

Just find the ID you have reporter in the #cheater-reports and you should be able to grab the message link.

flat timber Aug 21, 2020, 11:53 PM

#

If so will you ban the hacker that have been hacking since last season?

night cloak Aug 21, 2020, 11:54 PM

#

If you have sent it two months ago, and if they were not banned, their account will be reevaluated again.

flat timber Aug 21, 2020, 11:55 PM

#

@night cloak you just have me hope . Thank you very much

#

Gave*

high rivet Aug 22, 2020, 12:10 AM

#

my account got suspended for 10 years for absolutely no reason at all, literally just wasting all the money I’ve thrown into this game..

#

I need to appeal

#

How do you appeal in this game?

winged ferry Aug 22, 2020, 12:11 AM

#

do you you the Chinese emulator ?

polar marshBOT Aug 22, 2020, 12:11 AM

#

@high rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow Aug 22, 2020, 12:12 AM

#

Kindly ask that question in the #emulator-support channel, @winged ferry.

steep depot Aug 22, 2020, 12:27 AM

#

Please Ban Hackers in Europe Server Or Fire Your Security Mangement Team ASAP 😡 😡 😡

storm flumeBOT Aug 22, 2020, 12:27 AM

#

Hello, @steep depot!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak Aug 22, 2020, 12:57 AM

#

The event that was in #news for tier protection how do we tell we have it?

sand path Aug 22, 2020, 12:59 AM

#

It will have a icon ontop left.

#

Will only apply to the first 3 matches with no chicken dinners. If you come second. It will still activate.

storm flumeBOT Aug 22, 2020, 1:00 AM

#

Please refer to subpoint 6.1 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

neon kayak Aug 22, 2020, 1:04 AM

#

I bought in the game and nothing will happen !!! Only the money has been deducted

topaz storm Aug 22, 2020, 1:07 AM

#

Anyone else having problems with ios beta with it not starting

#

Goes to a blackscreen then kicks you

fair vale Aug 22, 2020, 1:42 AM

#

I'm being matched for 9 minutes now in fpp middle East and I do not join the game

#

Solo/squad/duo

polar marshBOT Aug 22, 2020, 1:42 AM

#

@fair vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crimson yacht Aug 22, 2020, 1:58 AM

#

A pubg account hacker hacked my twitter account and he is logging in my account and using all the UC . And then he is asking me to gift him 6k uc to leave my account. But it says we need 7 days to unlink twitter. What shall i do now? Because i have 4 level pharoh set and he is logging in now n then and my game goes out. Please consider me and give a solution. It says we need 7 days to unlink twitter but he logins now n then. And he uses all my UC to send him popularity. Please kindly consider me qnd give ne a solution as soon as possible before he hacks my account completely. Because i contacted customer service and they asked me to submit proofs and i also did but they have asked me to wait for 30 days. So kindly i request you to give me a immediate solution for this. I am sending my id along with this.

#

📎 IMG-20200821-WA0026.jpg

#

@night cloak please help me with this

night cloak Aug 22, 2020, 2:05 AM

#

@steel sentinel please move else where

#

@crimson yacht please contact In game support for account related issues you can refer to #faq subpoint 5.3 for further instruction.

steel sentinel Aug 22, 2020, 2:06 AM

#

@night cloak don't @ me

night cloak Aug 22, 2020, 2:07 AM

#

@neon kayak In case of purchased items not being delivered to your account, please contact the customer service via the game settings. Refer to subpoint 5.3 for further instructions. The following information is required:

▫️ Username or user identification of the account the purchase was made on.
▫️ Screenshot of the purchase receipt, including order number, date, time and amount.

crimson yacht Aug 22, 2020, 2:08 AM

#

The in game support is not responding , that is the reason i came here. I hope u know

#

My account is getting hacked n someone is logging in

night cloak Aug 22, 2020, 2:08 AM

#

@fair vale fpp has slow amount of players due to the longer wait times.

crimson yacht Aug 22, 2020, 2:08 AM

#

Before it gets hacked completely i need a solution

#

For this

storm flumeBOT Aug 22, 2020, 2:09 AM

#

You can contact the customer service via the game settings, @crimson yacht. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Aug 22, 2020, 2:09 AM

#

We cannot help with account related issues.

crimson yacht Aug 22, 2020, 2:09 AM

#

After getting hacked i have no point calling customer services

stuck wigeon Aug 22, 2020, 2:09 AM

#

@night cloak do you have any idea on how to see the registration date of pubgm account?

vivid merlin Aug 22, 2020, 2:09 AM

#

Contact customer service for account related issues, @crimson yacht. We cannot assist with sucb issues.

polar marshBOT Aug 22, 2020, 2:10 AM

#

@daring basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crimson yacht Aug 22, 2020, 2:10 AM

#

Yeah i have contacted the customer service and i have no response from them

vivid merlin Aug 22, 2020, 2:10 AM

#

Please wait for one, as I said we cannot assist with that.

crimson yacht Aug 22, 2020, 2:11 AM

#

We are coming here because we don't have any other way to inform PUBG

stuck wigeon Aug 22, 2020, 2:11 AM

#

@night cloak do you have any idea on how to see the registration date of pubgm account?
@stuck wigeon
Or @vivid merlin can you help with this

vagrant forum Aug 22, 2020, 2:11 AM

#

Which was the first social media that you linked to the game, @stuck wigeon?

stuck wigeon Aug 22, 2020, 2:12 AM

#

Facebook. But it has been hacked and i can login through gamecenter only

#

The hacker has linked his email so he has access

#

I contacted ingame support

#

They are asking registration date

#

@vagrant forum

hot crest Aug 22, 2020, 2:22 AM

#

When will I able to send mahsin cheater reports

#

Message

vagrant forum Aug 22, 2020, 2:23 AM

#

Unfortunately there isn't any other way to know the registration date without having access to the social media that was linked to the game first, @stuck wigeon.

#

@hot crest, you will need to be level 10 here in order to post a report there. The channel will be opened soon.

hot crest Aug 22, 2020, 2:24 AM

#

Ok

night cloak Aug 22, 2020, 2:24 AM

#

@hot crest Keep chatting in the server until you reach level 10 to be able to send messages in #cheater-reports. You can check your level in the #481204134859505684 channel. You can talk about the game in #pubg-mobile. Remember to follow the #735483472432594994 while in a conversation. The channel is currently closed while the current reports are being processed.

crimson yacht Aug 22, 2020, 2:25 AM

#

Can someone help me because in game support is not at all responding. Atleast for that give me a solution

celest shadow Aug 22, 2020, 2:27 AM

#

You can change your display resolution, @drifting jay.

vagrant forum Aug 22, 2020, 2:27 AM

#

Can you show me a screenshot of the in-game support conversation, @crimson yacht?

crimson yacht Aug 22, 2020, 2:27 AM

#

Yeah sure

celest shadow Aug 22, 2020, 2:28 AM

#

In your device settings, @drifting jay.

#

That is if your device has the option.

floral moon Aug 22, 2020, 2:32 AM

#

@wild mesa @night cloak @night cloak PLEASE GO TO #old and read my Feedback.

jade briar Aug 22, 2020, 2:32 AM

#

مرحبا

storm flumeBOT Aug 22, 2020, 2:32 AM

#

Please do not use languages other than English, @jade briar. Refer to #735483472432594994 for regional communities.

jade briar Aug 22, 2020, 2:34 AM

#

لقد تم حضر حسابي دون سبب حقيقي يذكر ان حسابي قد تم تعديل بيانات النظام واني لم اقم بأي شيء يخالف معايير مجتمع ببجي ارجو مساعدتي 582078070

storm flumeBOT Aug 22, 2020, 2:34 AM

#

Please do not use languages other than English, @jade briar. Refer to #735483472432594994 for regional communities.

night cloak Aug 22, 2020, 2:34 AM

#

English only @jade briar

#

@floral moon please don’t mass ping people to read your feedback.

storm flumeBOT Aug 22, 2020, 2:35 AM

#

Use of unauthorized third-party software or methods, @drifting jay, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak Aug 22, 2020, 2:35 AM

#

@drifting jay wouldn’t use GFX. And no you cannot. To my understanding.

vagrant forum Aug 22, 2020, 2:35 AM

#

If your device doesn't have the option to change resolution from device settings, then that's a no.

floral moon Aug 22, 2020, 2:36 AM

#

@night cloak they need to know why this happening with us.

celest shadow Aug 22, 2020, 2:37 AM

#

#old.

night cloak Aug 22, 2020, 2:37 AM

#

@floral moon incorrect there game is actually fully updated so there for it’s a bug caused by being hacked.

polar marshBOT Aug 22, 2020, 2:39 AM

#

@jade briar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

floral moon Aug 22, 2020, 2:41 AM

#

1.0.0 update is on 8th September???

storm flumeBOT Aug 22, 2020, 2:41 AM

#

We currently do not have a specific release date for the upcoming update, @floral moon. Once we do, we will publish further information in #news.

lofty tinsel Aug 22, 2020, 2:43 AM

#

@floral moon There is no ETA yet.

winter grove Aug 22, 2020, 2:59 AM

#

Ok.

stoic tinsel Aug 22, 2020, 3:00 AM

#

I want to talk to an administrator to report a channel on YouTube that is promoting a hack.

wraith brook Aug 22, 2020, 3:01 AM

#

@stoic tinsel
YouTube channels that feature PUBG MOBILE cheating content can be reported through this form :-

http://bit.ly/37Lgfbm

stoic tinsel Aug 22, 2020, 3:03 AM

#

Thank you@wraith brook

wraith brook Aug 22, 2020, 3:03 AM

#

Your welcome :)

tall pecan Aug 22, 2020, 3:04 AM

#

Save your time man just don't bother it's not like anything will be done about it.
1 way I have found to almost enjoy the game is to just hot drop and purposely die to keep your rank low all the rats are pushing for conquerer.

noble crane Aug 22, 2020, 3:05 AM

#

Hi, my Facebook has been hacked and it has been approved by a hacker. I have not cheated or played with tools that help cheating. Name (丶ＢＬＡＣＫ丶) Hands (5239202801) I hope you helped the account and thank you PUBG MOBILE

tall pecan Aug 22, 2020, 3:06 AM

#

How they get your Facebook then a wizard?

wraith brook Aug 22, 2020, 3:06 AM

#

@noble crane Contact fb support team

noble crane Aug 22, 2020, 3:07 AM

#

Elvis was hacked and then his item

#

Can I recover my account?

wraith brook Aug 22, 2020, 3:08 AM

#

@noble crane Can u access your account ?

#

Means can you login ?

noble crane Aug 22, 2020, 3:09 AM

#

yos

wraith brook Aug 22, 2020, 3:09 AM

#

@noble crane Unlink FB then

earnest palm Aug 22, 2020, 3:10 AM

#

Hi team I have seen some wierd images on VIKENDI houses white no roof houses, not sure what are there , any explanation ????

📎 PicsArt_08-22-08.33.19.jpg

noble crane Aug 22, 2020, 3:10 AM

#

My account has been authorized for ten years by the hacker

polar marshBOT Aug 22, 2020, 3:12 AM

#

@noble crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tall rain Aug 22, 2020, 3:24 AM

#

Hello PUBG I have bought Prime Plus and Prime to get the special RP styling look but haven't got it yet why

#

Pls I need Help in This

night cloak Aug 22, 2020, 3:26 AM

#

@tall rain In case of purchased items not being delivered to your account, please contact the customer service via the game settings. Refer to subpoint 5.3 for further instructions. The following information is required:

▫️ Username or user identification of the account the purchase was made on.
▫️ Screenshot of the purchase receipt, including order number, date, time and amount.

#

I’d give it a couple hours before you contact in game support. Try restarting your game then wait a couple hours before doing the steps above. 👍

twin minnow Aug 22, 2020, 3:27 AM

#

📎 image0.png

polar marshBOT Aug 22, 2020, 3:28 AM

#

@twin minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tall rain Aug 22, 2020, 3:28 AM

#

I @night cloak I have communicated with them inside the game but I am answered automatically, not human

night cloak Aug 22, 2020, 3:28 AM

#

@tall rain if you answer the question from the bot correctly you’ll be transferred to a human.

tall rain Aug 22, 2020, 3:29 AM

#

24 hours expired and until the moment there is a problem

night cloak Aug 22, 2020, 3:29 AM

#

@light venture changing your in game region shouldn’t affect your ping.

light venture Aug 22, 2020, 3:29 AM

#

Hello pubg team, I have mistakenly changed my location to USA from Nepal and now im getting high ping so what can i do to get normal ping or change to previous location??

tall rain Aug 22, 2020, 3:29 AM

#

@night cloak I did but no human yet what can I do Pls

night cloak Aug 22, 2020, 3:29 AM

#

@tall rain you need to contact in game support for this matter as we discord people can not help.

#

@light venture if you’d like to change your region back before the time, you may try contact in game support.

light venture Aug 22, 2020, 3:30 AM

#

Im getting above 300 ping in every classic game

#

But in tdm its normal 100ms

wide wharf Aug 22, 2020, 3:31 AM

#

I cant complete those mission.
Ramp is removed from the map (?) and i already kill a few with gold mirado and it wont increase

📎 Screenshot_2020-08-22-11-30-26-847_com.tencent.ig.jpg

wraith brook Aug 22, 2020, 3:31 AM

#

Maybe a connection issue too

#

@light venture Check ur connection

night cloak Aug 22, 2020, 3:32 AM

#

@wide wharf feel free to post that in #old 👍

wraith brook Aug 22, 2020, 3:32 AM

#

@wide wharf Maybe more the people report , more soon ramps come

wide wharf Aug 22, 2020, 3:33 AM

#

The ramp is gone

wraith brook Aug 22, 2020, 3:33 AM

#

Yeah

wide wharf Aug 22, 2020, 3:33 AM

#

I look up to yt video and goes to the same place but cant find them

night cloak Aug 22, 2020, 3:33 AM

#

@wide wharf feel free to post that in #old 👍
@night cloak

#

@light venture are you using 4g/5g or wifi ?

wraith brook Aug 22, 2020, 3:34 AM

#

@wide wharf Give feedback in #old ask them to bring it back pubgm_yeheboi

light venture Aug 22, 2020, 3:34 AM

#

Im using 4g from mobile hotspot

#

I play from ipad

night cloak Aug 22, 2020, 3:35 AM

#

@light venture try a different connection.

light venture Aug 22, 2020, 3:36 AM

#

Thank u bro it works

night cloak Aug 22, 2020, 3:36 AM

#

👍

light venture Aug 22, 2020, 3:36 AM

#

I connected wifi

polar marshBOT Aug 22, 2020, 3:36 AM

#

@cyan trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

light venture Aug 22, 2020, 3:36 AM

#

Ping reduced to 84 from 300

junior lava Aug 22, 2020, 3:51 AM

#

Are y’all ever gonna update your blocking?

night cloak Aug 22, 2020, 3:51 AM

#

Blocking @junior lava ?

#

Are you referring to anti cheat system against hackers ?

junior lava Aug 22, 2020, 3:52 AM

#

no

#

when you block someone they can still spectate and give you chicken

#

is that ever gonna change

#

i don’t want them to be able to view my profile at all

#

kinda doesn’t even do anything

night cloak Aug 22, 2020, 3:52 AM

#

No information regarding that feel free to post it in #old.

vague dove Aug 22, 2020, 3:53 AM

#

Could you take advantage and add the new docks from PUBG PC to Erangel 2.0 now?

night cloak Aug 22, 2020, 3:54 AM

#

@vague dove no information regarding when Erangel 2.0 will be added.

vague dove Aug 22, 2020, 3:59 AM

#

Could you make that suggestion to devs? In beta channel

night cloak Aug 22, 2020, 4:01 AM

#

Any update about

#

No @night cloak

wraith brook Aug 22, 2020, 4:05 AM

#

@vague dove Do that yourself in #old

desert pewter Aug 22, 2020, 4:10 AM

#

How much merit does a person need to play squad matches?

wraith brook Aug 22, 2020, 4:11 AM

#

@desert pewter Above 60

brave wolf Aug 22, 2020, 4:21 AM

#

@desert pewter Read full details on merit page.About Merit system

noble quarry Aug 22, 2020, 4:22 AM

#

any support can help

brave wolf Aug 22, 2020, 4:22 AM

#

@noble quarry ask first!

night cloak Aug 22, 2020, 4:22 AM

#

@night cloak ok

polar marshBOT Aug 22, 2020, 4:22 AM

#

@noble quarry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 22, 2020, 4:27 AM

#

Pubg what are u doing we got our account hack

#

Just do anything

storm flumeBOT Aug 22, 2020, 4:28 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

#

Please do not use languages other than English, @night cloak. Refer to #735483472432594994 for regional communities.

night cloak Aug 22, 2020, 4:29 AM

#

Please do not use languages other than English, @night cloak. Refer to #735483472432594994 for regional communities.
@storm flume ok

topaz storm Aug 22, 2020, 4:32 AM

#

@night cloak do you know anything about the game not loading for ios cause both me and my friend cant load the game it goes to black screen then kicks us out hes on public release of ios and im on beta

night cloak Aug 22, 2020, 4:32 AM

#

Do you get a error of any sort on your screens @topaz storm ?

topaz storm Aug 22, 2020, 4:32 AM

#

Nope

night cloak Aug 22, 2020, 4:33 AM

#

Device model ?

topaz storm Aug 22, 2020, 4:33 AM

#

Iphone 6s

spring zephyr Aug 22, 2020, 4:33 AM

#

Try reinstalling the game.

topaz storm Aug 22, 2020, 4:33 AM

#

📎 video0.mp4

#

I had lots of trouble trying to get it download the first time so im not gonna do that

#

Unless thats the only choice

night cloak Aug 22, 2020, 4:34 AM

#

Maybe your device doesn’t support the game anymore?

#

Have you tried the global version.

topaz storm Aug 22, 2020, 4:35 AM

#

Let me redownload it had to offload so i had storage for the beta

night cloak Aug 22, 2020, 4:36 AM

#

The global version supports iPhone 5s and upwards

topaz storm Aug 22, 2020, 4:43 AM

#

Yeah i didnt think it would be the support for the phone

#

My friend who also cant get in the beta is on the same phone as me

night cloak Aug 22, 2020, 4:48 AM

#

@sharp onyx can help you with beta @topaz storm.

#

anyone having better power esports server link ? plz send me in dm

topaz storm Aug 22, 2020, 4:49 AM

#

I messaged him waiting for a response currently

polar marshBOT Aug 22, 2020, 4:50 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tall pecan Aug 22, 2020, 4:50 AM

#

So.... 1 of the usual suspects lasered me at 300m with holo in his maxxed out x suit.. Decided to add him and have a chat he told me he been using cheats since season 5 gets mass reported but doesn't matter as he has vip... Sent me a WhatsApp number and a guarantee I will never be banned.. rip

topaz storm Aug 22, 2020, 4:57 AM

#

You ever gotten shot through a rock

storm flumeBOT Aug 22, 2020, 4:58 AM

#

Hello, @tall pecan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

storm flumeBOT Aug 22, 2020, 5:20 AM

#

Please refer to subpoint 4.11 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

agile tangle Aug 22, 2020, 5:28 AM

#

When will erangel 2.0 come??

#

??

#

?

storm flumeBOT Aug 22, 2020, 5:28 AM

#

We currently do not have a specific release date for the upcoming update, @agile tangle. Once we do, we will publish further information in #news.

wraith brook Aug 22, 2020, 5:28 AM

#

@night cloak It happens sometimes due to network Change or error

#

Not something serious

#

ISP issue

lofty tinsel Aug 22, 2020, 5:36 AM

#

@agile tangle Next update. Sep

old kestrel Aug 22, 2020, 5:36 AM

#

someone linked his email to my account by hacking my facebook id need help regarding this

lofty tinsel Aug 22, 2020, 5:37 AM

#

@old kestrel No one here can help about that. Contact Customer service, Also the safety of the account is your responsibility

crystal laurel Aug 22, 2020, 5:40 AM

#

None of my Achievements Are not getting update. I'm really Worried about that. I'm not getting proper response from Customer support. What should i do now

alpine brook Aug 22, 2020, 5:41 AM

#

how can i report someone teaming up in duo match & killed us.
i've death reply video proof

heavy vortex Aug 22, 2020, 5:42 AM

#

Report in game as Teamers. @alpine brook

alpine brook Aug 22, 2020, 5:42 AM

#

In game report done. Tq

old kestrel Aug 22, 2020, 5:43 AM

#

is there any way to unlink an email from pubg account

wraith brook Aug 22, 2020, 5:44 AM

#

@old kestrel email can't be Unlinked atm

#

Contact Customer service in game

old kestrel Aug 22, 2020, 5:45 AM

#

okay thank you

hidden hound Aug 22, 2020, 5:49 AM

#

Someone help me

vagrant forum Aug 22, 2020, 5:49 AM

#

Hello, @hidden hound. How may I help you?

hidden hound Aug 22, 2020, 5:49 AM

#

Someone hack my account

vagrant forum Aug 22, 2020, 5:50 AM

#

Can you still access the game account?

hidden hound Aug 22, 2020, 5:50 AM

#

Yes

vagrant forum Aug 22, 2020, 5:50 AM

#

Which social media account was hacked?

hidden hound Aug 22, 2020, 5:51 AM

#

Hacker add his twiter account

#

To my pubg account

#

Bt i can access my account by Facebook

#

Plzz help me to unlink his twiter

#

Account

vagrant forum Aug 22, 2020, 5:52 AM

#

First of all, change the password for your facebook account and enable two-factor authentication. Then contact the in-game customer support and explain them the issue. Ask them to unlink the hacker's twitter account.

hidden hound Aug 22, 2020, 5:53 AM

#

How to enable two factor authentication

storm flumeBOT Aug 22, 2020, 5:55 AM

#

Use of unauthorized third-party software or methods, @fading anvil, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

hidden hound Aug 22, 2020, 5:56 AM

#

@vagrant forum help me

vagrant forum Aug 22, 2020, 5:56 AM

#

Go over to facebook account settings, scroll down and click on security settings, @hidden hound.

📎 Screenshot_20200822_112532.png

fading anvil Aug 22, 2020, 5:56 AM

#

Before reading that it is removed where can I read more about GFX tool here

storm flumeBOT Aug 22, 2020, 5:56 AM

#

Use of unauthorized third-party software or methods, @fading anvil, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

spring zephyr Aug 22, 2020, 5:57 AM

#

@fading anvil You will get banned for using GFX tools.

hidden hound Aug 22, 2020, 5:57 AM

#

Bro i contact to customer service

#

Bt it takes long time

#

And hacker demands money

vagrant forum Aug 22, 2020, 5:57 AM

#

It may take up to 90 days.

fading anvil Aug 22, 2020, 5:58 AM

#

@spring zephyr okay just wanted to try having 60 fps so as to make game smooth...

hidden hound Aug 22, 2020, 5:58 AM

#

@vagrant forum help me

fading anvil Aug 22, 2020, 5:59 AM

#

Anyways got that using GFX would never would help out 😶

vagrant forum Aug 22, 2020, 5:59 AM

#

The Discord staff cannot help you with that, @hidden hound. You will have to rely on the in-game customer service.

hidden hound Aug 22, 2020, 5:59 AM

#

Hacker tells me that if i not give money to them

vagrant forum Aug 22, 2020, 6:02 AM

#

As I said, the Discord staff cannot help you. You will have to contact the in-game customer support if that happens.

night cloak Aug 22, 2020, 6:02 AM

#

Can you stop using the word ban.

#

amiajoketou

#

Gib next season leaks suspicious

#

@hidden hound it's your responsibility to protect your account, and if it got Banned there's nothing can be done, contact in-game customer service for further information's.

#

@night cloak we don't do that here

vagrant forum Aug 22, 2020, 6:04 AM

#

#news Kemedi , @night cloak.

night cloak Aug 22, 2020, 6:04 AM

#

Oki nvm huh

hidden hound Aug 22, 2020, 6:04 AM

#

Ok

#

Bro if hacker done this to me

#

What can i doo

storm flumeBOT Aug 22, 2020, 6:05 AM

#

You can contact the customer service via the game settings, @hidden hound. Refer to subpoint 5.3 in #faq for further instructions.

polar marshBOT Aug 22, 2020, 6:08 AM

#

@cunning sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 22, 2020, 6:08 AM

#

@vagrant forum when will there be the next update ?
I'm getting fed up this ping issues

storm flumeBOT Aug 22, 2020, 6:08 AM

#

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

night cloak Aug 22, 2020, 6:08 AM

#

SadCry

topaz storm Aug 22, 2020, 6:11 AM

#

@night cloak i think i found out whats wrong with my beta the app unverified itself and i cant reverify it

harsh quest Aug 22, 2020, 6:11 AM

#

Did 720G snapdragon will get HDR Grapich and ultra frame rate or smoot grapich with extreme frame rate?? Like mediatek G90T?

#

Cause that chipset has a 618 GPU

craggy blade Aug 22, 2020, 6:12 AM

#

@harsh quest 720G supports Ultra

harsh quest Aug 22, 2020, 6:12 AM

#

@craggy blade i know but only smooth

#

Not hdr like G90T

wraith brook Aug 22, 2020, 6:13 AM

#

@harsh quest Below settings
Smooth - Ultra
Balanced - Ultra
Hd - High

#

Not more than these

night cloak Aug 22, 2020, 6:13 AM

#

@topaz storm just wait for a response from at @sharp onyx.

wraith brook Aug 22, 2020, 6:13 AM

#

G90T is stonger

harsh quest Aug 22, 2020, 6:13 AM

#

I know but i ask did that chipset will get update grapich on pubgM

wraith brook Aug 22, 2020, 6:13 AM

#

I don't think so

#

It can't handle above settings

night cloak Aug 22, 2020, 6:14 AM

#

@harsh quest there’s no information regarding if a device will have its graphic settings optimised.

onyx cairn Aug 22, 2020, 6:14 AM

#

Uninstall and redownload again, this will fix it. @topaz storm

topaz storm Aug 22, 2020, 6:14 AM

#

Thats what im doing rn

#

Now we wait

harsh quest Aug 22, 2020, 6:14 AM

#

Cause many reviewer tell this chipset will get grapich update to smooth extreme

wraith brook Aug 22, 2020, 6:15 AM

#

There is no information like that

vagrant forum Aug 22, 2020, 6:15 AM

#

720G isn't capable of running the game on smooth extreme. I don't think you'll ever get that option.

night cloak Aug 22, 2020, 6:15 AM

#

@harsh quest there’s no information regarding if a device will have its graphic settings optimised.
@night cloak

harsh quest Aug 22, 2020, 6:16 AM

#

@vagrant forum umm okay

night cloak Aug 22, 2020, 6:16 AM

#

The games optimised to run the best it can to your devices specs.

harsh quest Aug 22, 2020, 6:16 AM

#

:(

storm flumeBOT Aug 22, 2020, 6:16 AM

#

Use of unauthorized third-party software or methods, @true moss, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

polar marshBOT Aug 22, 2020, 6:16 AM

#

@true moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

harsh quest Aug 22, 2020, 6:17 AM

#

Indonesia reviewer say that but i hope its real :)

vagrant forum Aug 22, 2020, 6:18 AM

#

GFX applications are against the ToS of the game, @true moss. Uninstall such applications and reinstall the game from Play Store. The account will not be unbanned before the period it states in the notice.

onyx cairn Aug 22, 2020, 6:18 AM

#

A YouTuber is not a safe source for information. Kindly wait for any official news. @harsh quest

exotic notch Aug 22, 2020, 6:33 AM

#

hi

wraith brook Aug 22, 2020, 6:35 AM

#

@exotic notch Post your issue bruh

exotic notch Aug 22, 2020, 6:36 AM

#

hello some.one hack my pubg account and they link Google account with . but my 3rd email is linked am trying to login with my gmail 3rd link but its says no response from server try again even hacker using my pubg.id anyhelp about this

storm flumeBOT Aug 22, 2020, 6:37 AM

#

You can contact the customer service via the game settings, @exotic notch. Refer to subpoint 5.3 in #faq for further instructions.

exotic notch Aug 22, 2020, 6:37 AM

#

hello some.one h@ck my pubg account and they link Google account with . but my 3rd email is linked am trying to login with my gmail 3rd link but its says no response from server try again even hacker using my pubg.id anyhelp about this

#

@exotic notch Post your issue bruh
@wraith brook any help bro

storm flumeBOT Aug 22, 2020, 6:38 AM

#

You can contact the customer service via the game settings, @exotic notch. Refer to subpoint 5.3 in #faq for further instructions.

tawdry quail Aug 22, 2020, 6:40 AM

#

hello i need help plz

#

i need admin to help me

storm flumeBOT Aug 22, 2020, 6:41 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @tawdry quail. Remember to read through #faq before asking questions in the support channels.

brave wolf Aug 22, 2020, 6:41 AM

#

@tawdry quail post your issue

wraith brook Aug 22, 2020, 6:42 AM

#

Account ban ? confused_duck

polar marshBOT Aug 22, 2020, 6:42 AM

#

@tawdry quail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tender sparrow Aug 22, 2020, 6:42 AM

#

Why reports not processed till now

wraith brook Aug 22, 2020, 6:42 AM

#

I knew itttt

#

@tender sparrow It takes time

tender sparrow Aug 22, 2020, 6:42 AM

#

And why tencent not care for cheater

wraith brook Aug 22, 2020, 6:42 AM

#

They do

storm flumeBOT Aug 22, 2020, 6:43 AM

#

Hello, @tender sparrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

tender sparrow Aug 22, 2020, 6:43 AM

#

@wraith brook what youbare talking about
What is the time
One week to check 30 player

night cloak Aug 22, 2020, 6:44 AM

#

@willow comet stop

#

@tender sparrow if you're referring to #cheater-reports, then it's not the preferred way to report cheaters, it's just us the Discord staff's doing some extra work to make a clean environment for gaming.

tight gust Aug 22, 2020, 6:45 AM

#

Hello someone please help me

storm flumeBOT Aug 22, 2020, 6:46 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @tight gust. Remember to read through #faq before asking questions in the support channels.

night cloak Aug 22, 2020, 6:47 AM

#

the game is showing request timed out though i have a very good and stable wifi..pls fix it

wraith brook Aug 22, 2020, 6:48 AM

#

Try using different connection maybe ISP issue

storm flumeBOT Aug 22, 2020, 6:48 AM

#

Please refer to subpoint #4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

tight gust Aug 22, 2020, 6:49 AM

#

Hello pubg Team my ID 2 nd time getting safety observation period without any reason i don't buy rp from any third party and not use any hacks or glitch the real reason is my old facebook account is hacked and Î unlink it and when it get 2 nd i think it's a server glitch so please remove Sop from my ID my ID is SweetxDevil @Flw

night cloak Aug 22, 2020, 6:49 AM

#

I have tried it stilll

storm flumeBOT Aug 22, 2020, 6:52 AM

#

You can contact the customer service via the game settings, @tight gust. Refer to subpoint 5.3 in #faq for further instructions.

tight gust Aug 22, 2020, 6:54 AM

#

Sir i contact them but they are saying play fairly and sir Î don't use any hack or glitch And also Î Ñèvëŕ absued any one in game i think it's any in game glitch so Î contact here please help @Flw

night cloak Aug 22, 2020, 6:54 AM

#

There nothing we can do about that, @tight gust only in-game customer service could help you with that.

tight gust Aug 22, 2020, 6:55 AM

#

Okk

#

📎 Screenshot_20200822_123513.png 📎 Screenshot_20200822_123505.png

#

Sir pubg customer care services send me these all time they don't say any reason briefly or in complete way @Flw

storm flumeBOT Aug 22, 2020, 7:09 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak Aug 22, 2020, 7:09 AM

#

Ok

summer wolf Aug 22, 2020, 7:20 AM

#

My account is hacked

spring zephyr Aug 22, 2020, 7:21 AM

#

Can you still access your PUBGM account?

summer wolf Aug 22, 2020, 7:21 AM

#

Noo

storm flumeBOT Aug 22, 2020, 7:21 AM

#

Please refer to subpoint 2.8 in #faq for further information, @summer wolf. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

summer wolf Aug 22, 2020, 7:21 AM

#

I dont even have backup of id

wraith brook Aug 22, 2020, 7:22 AM

#

Imagine having no backup in 2020 pubgm_hidethepain

summer wolf Aug 22, 2020, 7:22 AM

#

And it had 3000 uc

#

😢😢😢

#

And i had many emotes and characters

wraith brook Aug 22, 2020, 7:23 AM

#

@summer wolf Is your connected social media account got hacked ?

spring zephyr Aug 22, 2020, 7:23 AM

#

@summer wolf check #faq 2.8

summer wolf Aug 22, 2020, 7:23 AM

#

No

wraith brook Aug 22, 2020, 7:23 AM

#

^^^

summer wolf Aug 22, 2020, 7:23 AM

#

Did you mean was my account connected with social media

#

Yes i think it was connected with facebook

wraith brook Aug 22, 2020, 7:24 AM

#

You think ???

summer wolf Aug 22, 2020, 7:24 AM

#

Yes

#

Ummm ya i am sure now

polar marshBOT Aug 22, 2020, 7:25 AM

#

@summer wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Aug 22, 2020, 7:25 AM

#

Please refer to subpoint 2.8 in #faq for further information, @summer wolf. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

summer wolf Aug 22, 2020, 7:25 AM

#

I am talking about hack

#

I lost my uc

#

Plese recover my account

#

😢😢😢

pulsar latch Aug 22, 2020, 7:26 AM

#

Any pubg mobile indian discord server??

storm flumeBOT Aug 22, 2020, 7:27 AM

#

Please refer to subpoint 2.8 in #faq for further information, @summer wolf. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

onyx cairn Aug 22, 2020, 7:27 AM

#

#735483472432594994 @pulsar latch

wraith brook Aug 22, 2020, 7:29 AM

#

@pulsar latch Yes there is

#

@blissful lantern Don't provide wrong info

pulsar latch Aug 22, 2020, 7:29 AM

#

I got it thanks bruh

blissful lantern Aug 22, 2020, 7:30 AM

#

Where?

#

I need that too

wraith brook Aug 22, 2020, 7:30 AM

#

@blissful lantern Join it from #735483472432594994

steep cloak Aug 22, 2020, 7:30 AM

#

hello , what the solution with hackers ?
i seen one who make the car flying ? amiajoketou

wraith brook Aug 22, 2020, 7:30 AM

#

suspicious

#

@steep cloak Report them in game or use the following link
http://cheater-report.pubgm.cc

storm flumeBOT Aug 22, 2020, 7:31 AM

#

Hello, @steep cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

heavy vortex Aug 22, 2020, 7:31 AM

#

@safe delta please move to discussion channel if you don't need any support and no begging.

sharp jolt Aug 22, 2020, 7:49 AM

#

Guys I used 10 exp cards will it stack?

lunar temple Aug 22, 2020, 7:50 AM

#

can I not unlink my Facebook from my pubgm account ?

sharp jolt Aug 22, 2020, 7:50 AM

#

U can unlink

lunar temple Aug 22, 2020, 7:50 AM

#

It only shows option to unlink playstore

#

play games.

sharp jolt Aug 22, 2020, 7:50 AM

#

Go facebook and remove pubg app

#

From settings

heavy vortex Aug 22, 2020, 7:50 AM

#

@spring zephyr ^

night cloak Aug 22, 2020, 7:51 AM

#

No @sharp jolt

storm flumeBOT Aug 22, 2020, 7:51 AM

#

Please refer to subpoint 2.5 in #faq for further information, @lunar temple. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lunar temple Aug 22, 2020, 7:51 AM

#

where in Facebook

sharp jolt Aug 22, 2020, 7:51 AM

#

No @sharp jolt
@night cloak exp cards dont stack ?

spring zephyr Aug 22, 2020, 7:51 AM

#

@sharp jolt That won't unlink it from your PUGBM account.

night cloak Aug 22, 2020, 7:51 AM

#

Only hours

#

Stack

sharp jolt Aug 22, 2020, 7:51 AM

#

I used 10 cards

#

So that's 10hours

lunar temple Aug 22, 2020, 7:51 AM

#

@spring zephyr what can I do

sharp jolt Aug 22, 2020, 7:51 AM

#

?

brave wolf Aug 22, 2020, 7:51 AM

#

@sharp jolt yes

spring zephyr Aug 22, 2020, 7:51 AM

#

@lunar temple You can unlink it, check #faq 2.5

sharp jolt Aug 22, 2020, 7:52 AM

#

@night cloak @brave wolf thank you so much

#

@lunar temple You can unlink it, check #faq 2.5
@spring zephyr sorry that unlinking method I saw on youtube video

brave wolf Aug 22, 2020, 7:53 AM

#

@spring zephyr Exp cards also active offline?

spring zephyr Aug 22, 2020, 7:53 AM

#

Yes. pubgm_hidethepain

brave wolf Aug 22, 2020, 7:53 AM

#

@spring zephyr 😭

sharp jolt Aug 22, 2020, 7:53 AM

#

Good question

#

So I'm not gonna offline

#

For 10hours straight now

spring zephyr Aug 22, 2020, 7:54 AM

#

Have fun. huh

sharp jolt Aug 22, 2020, 7:54 AM

#

pubgm_yeheboi

lunar temple Aug 22, 2020, 7:57 AM

#

Yes!!!

#

it worked pubgm_yeheboi yeeaaaboiii

night cloak Aug 22, 2020, 8:01 AM

#

Bro pls help game not opening it is telling request timed out

#

Help

lunar temple Aug 22, 2020, 8:01 AM

#

I have to wait 7d for it to unlink.

storm flumeBOT Aug 22, 2020, 8:01 AM

#

Please refer to subpoint 4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spring zephyr Aug 22, 2020, 8:01 AM

#

@lunar temple Yes.

lunar temple Aug 22, 2020, 8:02 AM

#

Im unlinking it because I can't have my social media accounts linked to games due to my work policy. so rip

night cloak Aug 22, 2020, 8:02 AM

#

I have tried what is written in faq 4.5 and 4.10 still same😭😭..still request timed out..help

lunar temple Aug 22, 2020, 8:02 AM

#

I just linked to a new Google play account and unlinked the fb

spring zephyr Aug 22, 2020, 8:03 AM

#

@night cloak Change your DNS to 1.1.1.1

celest shadow Aug 22, 2020, 8:04 AM

#

Helpful tip: Make sure you link two social media accounts and the email so should an unauthorised person hacks or gets access to your account, they cannot link theirs, @lunar temple.

lunar temple Aug 22, 2020, 8:04 AM

#

so should I link email id as well ?

celest shadow Aug 22, 2020, 8:04 AM

#

If possible, yes, @lunar temple. Just for safety measures, it is totally optional.

lunar temple Aug 22, 2020, 8:05 AM

#

is that possible to link email ? but right now the Facebook is in the process of unlinking for 7d so I have to wait it out before I can link another one right ? because I already have Google play linked.

celest shadow Aug 22, 2020, 8:07 AM

#

The email linking feature is a separate feature.

📎 20200822_160654.jpg

keen widget Aug 22, 2020, 8:16 AM

#

How to Live pubg

night cloak Aug 22, 2020, 8:22 AM

#

@keen widget you mean go live on YouTube or something as such?

silk moat Aug 22, 2020, 8:24 AM

#

This player is cheater!!!

storm flumeBOT Aug 22, 2020, 8:24 AM

#

Hello, @silk moat!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

silk moat Aug 22, 2020, 8:27 AM

#

📎 video0.mp4

night cloak Aug 22, 2020, 8:27 AM

#

Refer to the message @storm flume sent you.

blazing sable Aug 22, 2020, 8:28 AM

#

Any Moderator !!

#

Please help me

storm flumeBOT Aug 22, 2020, 8:28 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @blazing sable. Remember to read through #faq before asking questions in the support channels.

forest pecan Aug 22, 2020, 8:29 AM

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I lost 40uc without do anything can one help me or tell me how? 5237380849

potent flint Aug 22, 2020, 8:29 AM

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How manh matches will the free rank protection last

blazing sable Aug 22, 2020, 8:29 AM

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@spring zephyr

night cloak Aug 22, 2020, 8:29 AM

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@potent flint 3 losses.

storm flumeBOT Aug 22, 2020, 8:29 AM

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You can contact the customer service via the game settings, @forest pecan. Refer to subpoint 5.3 in #faq for further instructions.

spring zephyr Aug 22, 2020, 8:29 AM

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@blazing sable Can you explain your issue?

night cloak Aug 22, 2020, 8:30 AM

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It’ll last 20 matches if you don’t lose any matches and it’s only a 2 day event @potent flint

potent flint Aug 22, 2020, 8:30 AM

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@night cloak does it only work when we are grouped with in game friends?

spring zephyr Aug 22, 2020, 8:30 AM

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Yes.

potent flint Aug 22, 2020, 8:30 AM

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What if I wanna play with randoms , how do I disable it

night cloak Aug 22, 2020, 8:31 AM

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It won’t work. Have to be with friends.

potent flint Aug 22, 2020, 8:31 AM

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Oh alr

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Last question , what if I have my rank protection card on at the same time

polar marshBOT Aug 22, 2020, 8:31 AM

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@blazing sable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 22, 2020, 8:34 AM

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@potent flint what rank are you ?

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I’d say it’s going to use the events tier protection not yours.

jovial fiber Aug 22, 2020, 8:37 AM

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I got this response from technical support Has my request been rejected or my remaining request has not been completed؟

📎 image0.png

storm flumeBOT Aug 22, 2020, 8:37 AM

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You can contact the customer service via the game settings, @jovial fiber. Refer to subpoint 5.3 in #faq for further instructions.

vagrant forum Aug 22, 2020, 8:41 AM

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@sharp flint, can you please be more clear?

runic cliff Aug 22, 2020, 8:41 AM

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Hello PUBG MOBILE
I got scam in UC BRO.
some one has login my I'd and
Taken my UC
I need held from pubg mobile
As soon as possible@polar marsh

polar marshBOT Aug 22, 2020, 8:43 AM

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@sharp flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jovial fiber Aug 22, 2020, 8:43 AM

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I got this response from technical support Has my request been rejected or my remaining request has not been completed؟

📎 image0.png

night cloak Aug 22, 2020, 8:43 AM

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@jovial fiber your account is not linked to 2 social media there for they cannot help you.

vagrant forum Aug 22, 2020, 8:44 AM

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@runic cliff, change the passwords for your linked social media accounts and enable two-factor authentication.

night cloak Aug 22, 2020, 8:44 AM

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@runic cliff please contact in game support and be more careful with your accounts security in the future, please refer to #faq subpoint 5.3 for further Instruction.

warm pilot Aug 22, 2020, 8:45 AM

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is there any pattern for weekly report bonus challenge vouchers or is it that we get 2 every time?

runic cliff Aug 22, 2020, 8:45 AM

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@vagrant forum bro bht but my UC has taken by the login person.i have changed the password.but my uc bro

night cloak Aug 22, 2020, 8:45 AM

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@warm pilot please ask this question in PUBG MOBILE India you can find the server via #735483472432594994.

vagrant forum Aug 22, 2020, 8:46 AM

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Unfortunately, the UC cannot be returned since the account was used by someone else due to your carelessness, @runic cliff.

jovial fiber Aug 22, 2020, 8:47 AM

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@night cloak @ I explained to them that it was linked to a deactivated account and wanted to restore it on another account that was previously unlinked and complete all my data

night cloak Aug 22, 2020, 8:47 AM

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@jovial fiber your account is not linked to 2 social media there for they cannot help you.
@night cloak

jovial fiber Aug 22, 2020, 8:48 AM

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@night cloak Yes, but I've unlinked one of them, and I can't access the other

polar marshBOT Aug 22, 2020, 8:49 AM

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@sullen wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 22, 2020, 8:49 AM

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You shouldn’t of unlinked one as to now you cannot be helped @jovial fiber

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Then you can’t get it back, @jovial fiber. You’ve got yourself to blame.

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If you care so much about your account then you’d have it linked to two social media accounts.

storm flumeBOT Aug 22, 2020, 8:50 AM

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Hello, @sullen wedge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sullen wedge Aug 22, 2020, 8:50 AM

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Ii want to report one hacker I'n game o have proof of that

vagrant forum Aug 22, 2020, 8:50 AM

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Refer to the bot message you were mentioned with.

sullen wedge Aug 22, 2020, 8:51 AM

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What?

night cloak Aug 22, 2020, 8:52 AM

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@sullen wedge Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in #cheater-reports or in-game

potent flint Aug 22, 2020, 8:52 AM

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@potent flint what rank are you ?
@night cloak crown 3 halfway done

night cloak Aug 22, 2020, 8:53 AM

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Ye it’ll use the events tier protection @potent flint 👍

jovial fiber Aug 22, 2020, 8:54 AM

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@night cloak They asked me to create a new account with the same account that was unlinked and I completed all my data, so what next? 💔

night cloak Aug 22, 2020, 8:54 AM

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Make a new account @jovial fiber

jovial fiber Aug 22, 2020, 8:55 AM

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@night cloak And forget my old account?

night cloak Aug 22, 2020, 8:56 AM

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Unfortunately you cannot be helped as you didn’t have two social media’s connected @jovial fiber your account can no longer be recovered so Yes you’ll need to restart and forget your old ID.

celest shadow Aug 22, 2020, 8:57 AM

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Keep in mind that Guest Accounts are not recoverable, @jovial fiber. I'm sorry to hear that you have lost your account, please be careful next time.

sand path Aug 22, 2020, 8:58 AM

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@night cloak They asked me to create a new account with the same account that was unlinked and I completed all my data, so what next? 💔
@jovial fiber
Can you provide latest Screenshot of your conversations with the customer service?

And your old (lost) and new IDs?