#questions | PUBG MOBILE | Page 987

tranquil token Aug 19, 2020, 5:14 PM

#

Hello, who should I get in touch with for False Report being done on me?

#

NadekoWhat

heavy vortex Aug 19, 2020, 5:16 PM

#

wait for a mod to answer u

tranquil token Aug 19, 2020, 5:17 PM

#

I match with a Random squad. The car was in smokes, but we were out of the safe zone. So I drove it into zone. My other team mate got out of the car, and blow up the car instead... And then I got a message for 20 demerits...

meager scarab Aug 19, 2020, 5:17 PM

#

@tranquil token He got killed by you so your merit got deducted

storm willow Aug 19, 2020, 5:17 PM

#

@tranquil token you can easily earn merits. Not a big issue.

storm flumeBOT Aug 19, 2020, 5:18 PM

#

Please refer to subpoint #3.7 in #faq for further information, @tranquil token. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

tranquil token Aug 19, 2020, 5:18 PM

#

Alright, thank you so much, sorry for the inconvenience 🙏✨

night cloak Aug 19, 2020, 5:18 PM

#

well zombies mod come back in the next updates ?

heavy vortex Aug 19, 2020, 5:19 PM

#

No idea atm.. keep an eye on #news @night cloak

faint steppe Aug 19, 2020, 5:20 PM

#

what's new in this 159mb update

simple epoch Aug 19, 2020, 5:21 PM

#

@faint steppe there's no 159mb update recently

faint steppe Aug 19, 2020, 5:21 PM

#

@simple epoch i updated just now

#

📎 Screenshot_2020-08-19-22-52-12-760_com.android.vending.jpg

simple epoch Aug 19, 2020, 5:23 PM

#

@faint steppe did you update from play store?

faint steppe Aug 19, 2020, 5:23 PM

#

@simple epoch isn't the ss visible or not clear?

simple epoch Aug 19, 2020, 5:24 PM

#

@faint steppe I didn't see the screenshot,

#

@faint steppe well, i didn't get the update

floral moon Aug 19, 2020, 5:25 PM

#

@green wadi @wise umbra please go to #old and read my feedback.

faint steppe Aug 19, 2020, 5:25 PM

#

@simple epoch I am not asking who got the update or not, I'm just asking what's new in this update and if you don't have information please do not reply and mess up the situation

#

Thank You

wary trellis Aug 19, 2020, 5:26 PM

#

Why can't you find a solution to the hacker? I have reported more than once and uploaded videos for support, and there is no response, especially Sharp Shooter hacker

simple epoch Aug 19, 2020, 5:26 PM

#

@faint steppe ok kid

night cloak Aug 19, 2020, 5:27 PM

#

@faint steppe it is to optimize the game a few haven't got that last month.

storm flumeBOT Aug 19, 2020, 5:27 PM

#

Hello, @wary trellis!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

faint steppe Aug 19, 2020, 5:27 PM

#

@night cloak Any info about the 1.0 update?

storm flumeBOT Aug 19, 2020, 5:27 PM

#

We currently do not have a specific release date for the upcoming update, @faint steppe. Once we do, we will publish further information in #news.

faint steppe Aug 19, 2020, 5:28 PM

#

Ok Sir, Thank You

wheat dove Aug 19, 2020, 5:28 PM

#

Dude after week 8 ends a new update comes out lol its known

#

@faint steppe ^

floral moon Aug 19, 2020, 5:29 PM

#

i think 8/9 september@faint steppe

polar marshBOT Aug 19, 2020, 5:29 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

chrome lichen Aug 19, 2020, 5:30 PM

#

Will anyone seriously help me I was saving uc very hardly one day my uc automatically disappeared without reason and the customer service is not working. My uc almost disappeared. I am saving uc since many times. hope you understand 🥺

#

Pls help

grim tangle Aug 19, 2020, 5:32 PM

#

Why is no one responding? Will pubgmobile be suspended from Apple Store?

wraith brook Aug 19, 2020, 5:32 PM

#

@chrome lichen Contact them again and wait for 1-3 days

hearty pawn Aug 19, 2020, 5:33 PM

#

My account has been hacked. and My Facebook account has been disabled . what I will do please 😔

floral moon Aug 19, 2020, 5:34 PM

#

@hearty pawn Are you able login to your account??

chrome lichen Aug 19, 2020, 5:34 PM

#

@chrome lichen Contact them again and wait for 1-3 days
@wraith brook
Bruh this is the 2 or 3 time the first time it gone something like ten but now it gone almost

hearty pawn Aug 19, 2020, 5:35 PM

#

Which account?

chrome lichen Aug 19, 2020, 5:35 PM

#

I work hard and earn uc hope you understand my almost all uc gone

grim tangle Aug 19, 2020, 5:35 PM

#

📎 image0.jpg

floral moon Aug 19, 2020, 5:36 PM

#

@hearty pawn in to your game account

hearty pawn Aug 19, 2020, 5:36 PM

#

No I can't . Because my acc fb disabled

bold frigate Aug 19, 2020, 5:36 PM

#

can someone help me with render glitch on tencent ?

floral moon Aug 19, 2020, 5:37 PM

#

@hearty pawn any other linked account??

bold frigate Aug 19, 2020, 5:37 PM

#

can someone help me with render glitch on tencent ?

storm willow Aug 19, 2020, 5:37 PM

#

@bold frigate emulator ?

bold frigate Aug 19, 2020, 5:38 PM

#

yess

storm flumeBOT Aug 19, 2020, 5:38 PM

#

You can now access #emulator-chat and #emulator-support, @bold frigate. Revert this at any time by sending .emulator in #481204134859505684.

hearty pawn Aug 19, 2020, 5:38 PM

#

no . only Facebook . But it disabled 😔

burnt shale Aug 19, 2020, 5:38 PM

#

help

#

help

storm flumeBOT Aug 19, 2020, 5:38 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @burnt shale. Remember to read through #faq before asking questions in the support channels.

burnt shale Aug 19, 2020, 5:39 PM

#

pubg is not starting and stuck at starting screen

storm willow Aug 19, 2020, 5:39 PM

#

Restart device and try again @burnt shale make sure you have enough free space

hearty pawn Aug 19, 2020, 5:39 PM

#

But my friends in game . see my acc open . but not me

wraith brook Aug 19, 2020, 5:39 PM

#

Restart your phone

burnt shale Aug 19, 2020, 5:39 PM

#

i have but still same result

storm willow Aug 19, 2020, 5:40 PM

#

Android or IOS? @burnt shale try clear cache

alpine brook Aug 19, 2020, 5:40 PM

#

We're so worried about cheater in PMBC in-game qualify match. It's like a classic match. So if we get killed by cheater. What should we do?

burnt shale Aug 19, 2020, 5:40 PM

#

wait ill try ill up date you

#

android

storm flumeBOT Aug 19, 2020, 5:40 PM

#

Hello, @alpine brook!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

alpine brook Aug 19, 2020, 5:41 PM

#

Oh, come on
If we report him, nothing gonna happen. There is no rematch available. So if we get killed by cheater. Our pmbc will say by by to us.

polar marshBOT Aug 19, 2020, 5:42 PM

#

@fallen comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hearty pawn Aug 19, 2020, 5:43 PM

#

@floral moon where u ?

floral moon Aug 19, 2020, 5:44 PM

#

@hearty pawn please go to #old and read my feedback, why this happened with you.

quasi sand Aug 19, 2020, 5:45 PM

#

Please support

wise umbra Aug 19, 2020, 5:45 PM

#

this is not a bug/glitch Or any issue, simply hacker are changed game version

PLEASE CHANGE VERSION 0.19.0 TO 0.19.1 for 20days, this is a solution for NEW VERSION LOG IN ISSUE, PLEASE PUBGM PLEASE, please we need an update with 0.19.1 version .
and please remove SRC VERSION change option, so hacker could not change the version.

so we can solve our problem and protect our I'd from Unauthorized Person.
@everyone

📎 Screenshot_2020-08-19-19-25-51-542_com.tencent.ig.png

quasi sand Aug 19, 2020, 5:45 PM

#

Please

wise umbra Aug 19, 2020, 5:46 PM

#

#Help

#

@floral moon

muted pebble Aug 19, 2020, 5:47 PM

#

Hello ineed help

chrome lichen Aug 19, 2020, 5:48 PM

#

Uc lost

#

😖

dark fern Aug 19, 2020, 5:48 PM

#

!help

floral moon Aug 19, 2020, 5:48 PM

#

@wise umbra i am also facing this since 28May😅

wise umbra Aug 19, 2020, 5:49 PM

#

im chng my src version 9999 and logined

hearty pawn Aug 19, 2020, 5:49 PM

#

@floral moon u here please ?
Hello . My acc fb disabled . and I don't have anthor link

wise umbra Aug 19, 2020, 5:49 PM

#

😑

#

he try to remove my fb

quasi sand Aug 19, 2020, 5:49 PM

#

Please support

muted pebble Aug 19, 2020, 5:49 PM

#

📎 Screenshot_------_com.tencent.ig.jpg

floral moon Aug 19, 2020, 5:49 PM

#

@wise umbra don't do this, your account got b@n.

muted pebble Aug 19, 2020, 5:49 PM

#

I dont play hack

wise umbra Aug 19, 2020, 5:50 PM

#

@floral moon but if i cant do this My id gone😭

hearty pawn Aug 19, 2020, 5:50 PM

#

@floral moon u here please ?
Hello . My acc fb disabled . and I don't have anthor link

wise umbra Aug 19, 2020, 5:50 PM

#

he added her gmail

frozen sphinx Aug 19, 2020, 5:51 PM

#

Hi

wise umbra Aug 19, 2020, 5:51 PM

#

my fb not disabled

polar marshBOT Aug 19, 2020, 5:51 PM

#

@muted pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

little holly Aug 19, 2020, 5:51 PM

#

@storm willow

wise umbra Aug 19, 2020, 5:52 PM

#

im login with email linked

storm willow Aug 19, 2020, 5:52 PM

#

@little holly yes?

little holly Aug 19, 2020, 5:52 PM

#

We have site for Pubg mobile wait

frozen sphinx Aug 19, 2020, 5:53 PM

#

I have video for hacker

#

Where can o send

hearty pawn Aug 19, 2020, 5:53 PM

#

@floral moon
Hello . My acc fb disabled . and I don't have anthor link

wise umbra Aug 19, 2020, 5:53 PM

#

no not hacker some random Giving me uc And

#

take my id Email linked

#

and i have only 1 slot for login

#

when i login he say new version login

little holly Aug 19, 2020, 5:53 PM

#

📎 image0.png

#

This

#

@storm willow

frozen sphinx Aug 19, 2020, 5:54 PM

#

Any one can help me

storm flumeBOT Aug 19, 2020, 5:55 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @frozen sphinx @night cloak. Remember to read through #faq before asking questions in the support channels.

storm willow Aug 19, 2020, 5:56 PM

#

@little holly what about that?

hearty pawn Aug 19, 2020, 5:56 PM

#

@floral moon
My acc fb disabled . and I don't have anthor link

little holly Aug 19, 2020, 5:56 PM

#

This is Pubg mobile site or not?

storm willow Aug 19, 2020, 5:56 PM

#

@hearty pawn please contact Facebook support and enable your account

frozen sphinx Aug 19, 2020, 5:56 PM

#

I have video for hacker where can i send for company

storm willow Aug 19, 2020, 5:56 PM

#

@little holly our websites and social handles are listed in #735483472432594994

storm flumeBOT Aug 19, 2020, 5:57 PM

#

Hello, @frozen sphinx!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

little holly Aug 19, 2020, 5:57 PM

#

I don’t understand you I say this is Pubg mobile site or not

storm willow Aug 19, 2020, 5:58 PM

#

@little holly #735483472432594994 message

hearty pawn Aug 19, 2020, 5:59 PM

#

Hello . My acc fb disabled . and I don't have anthor link to login in game .

little holly Aug 19, 2020, 6:00 PM

#

@storm willow what’s this I don’t understand please tell me

storm flumeBOT Aug 19, 2020, 6:01 PM

#

Use #matches to share custom games details, @zealous arrow.

#

Please refer to subpoint #2.8 in #faq for further information, @hearty pawn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

crystal flame Aug 19, 2020, 6:02 PM

#

specatators glished on 20 Ms
ITS NOT MY PING has to be with the pubg servers.
cant even stream a room

night cloak Aug 19, 2020, 6:02 PM

#

@little holly refer #735483472432594994

storm flumeBOT Aug 19, 2020, 6:02 PM

#

Hello, @crystal flame!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

crystal flame Aug 19, 2020, 6:03 PM

#

rock im rn specatating a room so there isnt an option for report

#

@night cloak

spring zephyr Aug 19, 2020, 6:04 PM

#

Record it, and put it into #old with detailed info.

gusty acorn Aug 19, 2020, 6:05 PM

#

Will PUBGM get banned on iOS for using unreal engine?

crystal flame Aug 19, 2020, 6:05 PM

#

im live rn but yeah okay its been happing to most of the rooms i make

#

or specatate

night cloak Aug 19, 2020, 6:05 PM

#

Record a small video about that and post it in #old

crystal flame Aug 19, 2020, 6:06 PM

#

okay imma finna try

night cloak Aug 19, 2020, 6:06 PM

#

@gusty acorn it's not confirmed yet.

half niche Aug 19, 2020, 6:06 PM

#

Someone has access to my account and linked his play games account what should i do ? I’ve contacted ingame support but of no use

gusty acorn Aug 19, 2020, 6:07 PM

#

Do you know when will we get that news?

storm flumeBOT Aug 19, 2020, 6:07 PM

#

Please refer to subpoint #2.5 in #faq for further information, @half niche. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Aug 19, 2020, 6:07 PM

#

@gusty acorn no idea about that

hot trellis Aug 19, 2020, 6:08 PM

#

ههه ببجي اكثر لعبة بندت لاعبيها هههه رقم قياسي بدلا ان تحارب صنعي الهكر تروح تبند ضحايا المستخدمي الهكر

storm flumeBOT Aug 19, 2020, 6:08 PM

#

Please do not use languages other than English, @hot trellis. Refer to #735483472432594994 for regional communities.

polar marshBOT Aug 19, 2020, 6:08 PM

#

@hot trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

half niche Aug 19, 2020, 6:08 PM

#

@storm flume yeah i’ve read all the possible solutions

night cloak Aug 19, 2020, 6:09 PM

#

You are tagging a bot, @half niche.

crystal flame Aug 19, 2020, 6:09 PM

#

yeah it cant reply

half niche Aug 19, 2020, 6:10 PM

#

So whom should i talk to then ?

storm flumeBOT Aug 19, 2020, 6:10 PM

#

You can contact the customer service via the game settings, @half niche. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Aug 19, 2020, 6:13 PM

#

is there any hacker that can stop the server?

#

Or it’s problem in the system?

celest shadow Aug 19, 2020, 6:15 PM

#

We are aware of such issues (DDoS attacks), @night cloak.

clever wharf Aug 19, 2020, 6:21 PM

#

Match server is not responding for any map in pubg beta

📎 Screenshot_20200819_222013_com.tencent.igce.jpg

frank spindle Aug 19, 2020, 6:22 PM

#

📎 Screenshot_20200818_131448_dac7cc7571c39b392df64923967cf7da.jpg

polar marshBOT Aug 19, 2020, 6:22 PM

#

@frank spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 19, 2020, 6:22 PM

#

Get the emulator role in #481204134859505684, @frank spindle.

fleet lotus Aug 19, 2020, 6:23 PM

#

I think livik map is not included with flare guns.is it right?

night cloak Aug 19, 2020, 6:24 PM

#

Not yet, @fleet lotus. Probably once beta is finished.

fleet lotus Aug 19, 2020, 6:24 PM

#

Ohh nice

night cloak Aug 19, 2020, 6:24 PM

#

When is the next update?

storm flumeBOT Aug 19, 2020, 6:25 PM

#

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

scenic warren Aug 19, 2020, 6:25 PM

#

How can I report a hacker here?

storm flumeBOT Aug 19, 2020, 6:25 PM

#

Hello, @scenic warren!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

polar marshBOT Aug 19, 2020, 6:28 PM

#

@strong cypress:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fallow sable Aug 19, 2020, 6:28 PM

#

I spoke to his company's support team on Facebook like pictured and don't know how to find pubgm suppor

📎 Screenshot_-----.png

storm flumeBOT Aug 19, 2020, 6:31 PM

#

You can now access #emulator-chat and #emulator-support, @fallow sable. Revert this at any time by sending .emulator in #481204134859505684.

rigid bay Aug 19, 2020, 6:39 PM

#

I want to unlink my facebook account and and i also attatched the google play account with game. I want to know that if i unlink facebook account, my pubg account was lost or not??
Please Help!

tepid stratus Aug 19, 2020, 6:41 PM

#

@rigid bay If you have the access of play games then it won't be lost

rigid bay Aug 19, 2020, 6:41 PM

#

I have access to play games

vagrant forum Aug 19, 2020, 6:41 PM

#

https://cdn.discordapp.com/attachments/481197473403240451/740162307773956126/unknown.png

rigid bay Aug 19, 2020, 6:41 PM

#

What if it lost???

vagrant forum Aug 19, 2020, 6:42 PM

#

If you have two social media accounts linked to the game account then it won't be lost.

rigid bay Aug 19, 2020, 6:42 PM

#

one facebook and one play games

vagrant forum Aug 19, 2020, 6:43 PM

#

Which one do you want to remove?

rigid bay Aug 19, 2020, 6:43 PM

#

beacause after this notice my one account is already lost and i want to unink from my new account

#

Which one do you want to remove?
@vagrant forum Facebook

quasi bronze Aug 19, 2020, 6:47 PM

#

Hello,I lost my pubg account on 25 july...I had already apealled to recover back my account but still they didn't.so please help me

vagrant forum Aug 19, 2020, 6:49 PM

#

Log out and log back in using Play Games, then click on the Unlink account option from basic settings, @rigid bay.

rigid bay Aug 19, 2020, 6:50 PM

#

it will unlink my facebook account

vagrant forum Aug 19, 2020, 6:50 PM

#

Yes.

#

The process takes 7 days to complete. If you want to cancel it you can log in using the facebook account and it will automatically cancel it for you.

rigid bay Aug 19, 2020, 6:51 PM

#

okh i will try

#

and let you know

quasi bronze Aug 19, 2020, 6:52 PM

#

Hello,I lost my pubg account on 25 july...I had already apealled to recover back my account but still they didn't.so please help me

vagrant forum Aug 19, 2020, 6:53 PM

#

Try to contact them again.

rigid bay Aug 19, 2020, 6:54 PM

#

is it possible to recover back the lost account

quasi bronze Aug 19, 2020, 6:54 PM

#

@vagrant forum I tried 4 to 5 times...but their replies are always like negative

polar marshBOT Aug 19, 2020, 6:55 PM

#

@tribal plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quasi bronze Aug 19, 2020, 6:56 PM

#

I had lost my account when I mistakenly unlinked

languid bison Aug 19, 2020, 6:59 PM

#

this is not a bug/glitch Or any issue,hacker linked there social media in our account and simply hacker are changed game version

PLEASE CHANGE VERSION 0.19.0 TO 0.19.1 for 20days, this is a solution for NEW VERSION LOG IN ISSUE, PLEASE PUBGM PLEASE, please we need an update with 0.19.1 version .
and please remove SRC VERSION change option, so hacker could not change the version.

so we can solve our problem and protect our I'd from Unauthorized Person.

#

📎 Screenshot_2020-08-16-19-12-35-289_com.tencent.ig.jpg

lavish remnant Aug 19, 2020, 7:01 PM

#

Hi there, I want to know, is it legit to use Gamesir X1 or not ? I need answer from a support please

storm flumeBOT Aug 19, 2020, 7:01 PM

#

You can contact the customer service via the game settings, @languid bison. Refer to subpoint 5.3 in #faq for further instructions.

sand path Aug 19, 2020, 7:02 PM

#

@lavish remnant may i know what that is?

olive rivet Aug 19, 2020, 7:02 PM

#

Does someone have a Will of Horus Set render to send me?

lavish remnant Aug 19, 2020, 7:03 PM

#

@sand path

📎 images_17.jpeg

sand path Aug 19, 2020, 7:03 PM

#

No

lavish remnant Aug 19, 2020, 7:04 PM

#

what do u mean with no ?

sand path Aug 19, 2020, 7:04 PM

#

Don't use those

lavish remnant Aug 19, 2020, 7:05 PM

#

sorry dude I am not asking about to use it or not !! I am asking about is it legit or not ! becouse a lot of youtuber use it on thiere live stream

spring zephyr Aug 19, 2020, 7:05 PM

#

No, it's not.

rigid bay Aug 19, 2020, 7:05 PM

#

sorry dude I am not asking about to use it or not !! I am asking about is it legit or not ! becouse a lot of youtuber use it on thiere live stream
@lavish remnant who will use it

vagrant forum Aug 19, 2020, 7:06 PM

#

It's against the term of service of the game, @lavish remnant. Using those will lead to a ban.

spring zephyr Aug 19, 2020, 7:07 PM

#

@lavish remnant You can download Gameloop on your PC or Laptop, if you want to play with a Keyboard and Mouse. Using those on your Mobile phone will lead you to a ban.

olive rivet Aug 19, 2020, 7:08 PM

#

Does someone have this image in png? I couldn't find it in anywhere

📎 Screenshot_20200819-1552042.png

lavish remnant Aug 19, 2020, 7:10 PM

#

@spring zephyr what about using Macro via using my gaming mouse ?

languid bison Aug 19, 2020, 7:10 PM

#

send ma message to Error and PUBG team cause if not then imma report you
I want companion as a CATpubgm_yeheboi

spring zephyr Aug 19, 2020, 7:11 PM

#

@languid bison Use #old.

#

@lavish remnant I am not sure what's that. But if you want to use a Keyboard and mouse, then you can download Gameloop. Using it on a Mobile will get you banned.

languid bison Aug 19, 2020, 7:12 PM

#

@spring zephyr I cannot log in to my account due to the last update

simple epoch Aug 19, 2020, 7:13 PM

#

@spring zephyr you said we get rename card in 28 days. Yesterday i got it in 17 days 😃

📎 Screenshot_2020-08-19-07-59-34-978_com.pubg.krmobile.jpg

spring zephyr Aug 19, 2020, 7:13 PM

#

@languid bison Can you explain your issue in detail?

#

@simple epoch Are you sure? AngryCatSip

simple epoch Aug 19, 2020, 7:13 PM

#

@spring zephyr yes i logged in yesterday. Took risk 😁

pure wagon Aug 19, 2020, 7:15 PM

#

Where can I report hackers and teamkillers??

languid bison Aug 19, 2020, 7:16 PM

#

@storm flume Yes, I did that and no one answered me for 3 days

pure wagon Aug 19, 2020, 7:16 PM

#

I have fed up with random players which kill me

night cloak Aug 19, 2020, 7:16 PM

#

@pure wagon in game

pure wagon Aug 19, 2020, 7:16 PM

#

@pure wagon in game
@night cloak yeah

spring zephyr Aug 19, 2020, 7:16 PM

#

@simple epoch Do you have the returner missions?

#

@pure wagon Report team killers in-game.

night cloak Aug 19, 2020, 7:17 PM

#

Anybody need a good team???

pure wagon Aug 19, 2020, 7:17 PM

#

@pure wagon Report team killers in-game.
@spring zephyr it's useless.... I have made many reports but never got any news.

spring zephyr Aug 19, 2020, 7:17 PM

#

I have fed up with random players which kill me
@pure wagon Well, I would suggest you to play with a good squad, you can find some in #activities or in #clans.

storm flumeBOT Aug 19, 2020, 7:17 PM

#

Use #activities to look for other PUBG MOBILE players, @night cloak.

pure wagon Aug 19, 2020, 7:17 PM

#

Well i play the lite version tho

#

Just damn broooo what the f

simple epoch Aug 19, 2020, 7:18 PM

#

@spring zephyr yes i've missions. I'll get rename card after completing missions

storm flumeBOT Aug 19, 2020, 7:18 PM

#

We provide support only for the global English version of PUBG MOBILE here.

simple epoch Aug 19, 2020, 7:18 PM

#

@spring zephyr btw its pubg kr version. Does it matter?

pure wagon Aug 19, 2020, 7:19 PM

#

So, I have another question, do I find here pubg officials? Or people who can impact to the game directly?? @spring zephyr

#

Like, is this a fandom server??

#

Or it is created by officials of PubG?

spring zephyr Aug 19, 2020, 7:19 PM

#

@simple epoch You are playing KR AngryCatSip

#

@pure wagon This is the official server of PUBGM.

vagrant forum Aug 19, 2020, 7:20 PM

#

A fandom server obviously doesn't have 300k+ members.

polar marshBOT Aug 19, 2020, 7:20 PM

#

@flat talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tacit totem Aug 19, 2020, 7:20 PM

#

Please help me, my id is not opening

📎 Screenshot_2020-08-20-00-49-05-53_dac7cc7571c39b392df64923967cf7da.jpg

storm flumeBOT Aug 19, 2020, 7:21 PM

#

Please refer to subpoint 4.11 in #faq for further information, @tacit totem. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

simple epoch Aug 19, 2020, 7:21 PM

#

@spring zephyr yes. Maybe that's the reason i've got returner missions in just 17 days.

pure wagon Aug 19, 2020, 7:21 PM

#

This is the official server of PUBGM.
@spring zephyr well, if this is an official server, can I do some reports then? I sent one in PubG Mobile Lite email but it was bounced because of the server didn't have enough storage.

vagrant forum Aug 19, 2020, 7:22 PM

#

First of all, this server isn't related to the LITE version.

spring zephyr Aug 19, 2020, 7:22 PM

#

This is the official server of PUBGM, not PUBGML pubgm_hidethepain

polar marshBOT Aug 19, 2020, 7:32 PM

#

@median marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stable basalt Aug 19, 2020, 7:34 PM

#

?? I’m on Diamond already and why is it saying Bronze

📎 image0.png

spring zephyr Aug 19, 2020, 7:35 PM

#

Check if you have changed your server.

stable basalt Aug 19, 2020, 7:35 PM

#

It didn’t even rankup to Diamond 4

faint fossil Aug 19, 2020, 7:35 PM

#

When pmco india will start

stable basalt Aug 19, 2020, 7:35 PM

#

Nop i didn’t

#

Awhh dis sux

vagrant forum Aug 19, 2020, 7:36 PM

#

@faint fossil, PMCO India has been postponed indefinitely. Keep an eye on the esports twitter handle for any updates related to it.

spring zephyr Aug 19, 2020, 7:38 PM

#

@stable basalt Check your rank once again, send a screenshot here.

faint fossil Aug 19, 2020, 7:38 PM

#

Thanks @vagrant forum

tepid stratus Aug 19, 2020, 7:39 PM

#

Send screenshot of career result pubgm_hidethepain

hallow dove Aug 19, 2020, 7:41 PM

#

Hey can someone help me

vagrant forum Aug 19, 2020, 7:41 PM

#

State your issue, @hallow dove.

hallow dove Aug 19, 2020, 7:43 PM

#

I cannot Log in with my Facebook Account

night cloak Aug 19, 2020, 7:44 PM

#

Does it show a error of any sort?

hallow dove Aug 19, 2020, 7:44 PM

#

No wait

#

📎 20200819_195454.jpg

#

I speak german

storm flumeBOT Aug 19, 2020, 7:44 PM

#

You can contact the customer service via the game settings, @hallow dove. Refer to subpoint 5.3 in #faq for further instructions.

grim tangle Aug 19, 2020, 7:45 PM

#

@polar marsh Why no one can hack uc?

night cloak Aug 19, 2020, 7:45 PM

#

@grim tangle have you tried ? It’s for sure not impossible it’s very hard.

grim tangle Aug 19, 2020, 7:45 PM

#

@polar marsh Why couldn't you provide protection against hacks?

vagrant forum Aug 19, 2020, 7:45 PM

#

Because that's a transation.

night cloak Aug 19, 2020, 7:46 PM

#

There’s no point hacking UC hackers benefit from using things like aimbot etc as to why it’s so popular.

hallow dove Aug 19, 2020, 7:46 PM

#

I do not write to the customer service that does not help me

grim tangle Aug 19, 2020, 7:47 PM

#

@polar marsh Give us our money back. We did not enjoy your game because of hacker

vagrant forum Aug 19, 2020, 7:47 PM

#

That issue occurs when your account has been compromised. You will need to wait till the next update.

night cloak Aug 19, 2020, 7:47 PM

#

@grim tangle please move to #old.

hallow dove Aug 19, 2020, 7:47 PM

#

Wow

#

Realöy

#

Really

night cloak Aug 19, 2020, 7:48 PM

#

@hallow dove no one well help you

vagrant forum Aug 19, 2020, 7:48 PM

#

There are no refunds, @grim tangle.

#

Clearly stated in the user agreement that you agreed to while creating your account.

night cloak Aug 19, 2020, 7:49 PM

#

@hallow dove in the mean time contact in game support and assure no one has access to your account.

hallow dove Aug 19, 2020, 7:49 PM

#

Yes

grim tangle Aug 19, 2020, 7:49 PM

#

There are no refunds, @grim tangle.
@vagrant forum So why don't they respond to complaints about hacks?

night cloak Aug 19, 2020, 7:49 PM

#

@night cloak do you need help? If no #chat & #pubg-mobile are the discussion channels.

#

@grim tangle they do if you keep an eye on #news you’d know that.

vagrant forum Aug 19, 2020, 7:50 PM

#

They are constantly working on improving the anticheat system.

hallow dove Aug 19, 2020, 7:50 PM

#

someone knows when the next update will come

night cloak Aug 19, 2020, 7:51 PM

#

No Information regarding updates @hallow dove

vagrant forum Aug 19, 2020, 7:51 PM

#

Should be next month under normal conditions, no exact dates yet.

hallow dove Aug 19, 2020, 7:51 PM

#

Next month😐

night cloak Aug 19, 2020, 7:52 PM

#

@night cloak of course I need help. How can I play if alll my enemies are cheaters?

#

@night cloak Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in #cheater-reports or in-game

#

Play like the rest of us and avoid them for as long as you can then fight them close combat because that’s there weakness the games not unplayable I’m currently ace5 and kill hackers daily maybe you just need to get good ?

#

@night cloak Nice advies

hallow dove Aug 19, 2020, 7:55 PM

#

I also discovered something strange when I looked at my acc, the language has changed although I chose German

#

📎 IMG-20200819-WA0020.jpeg

vagrant forum Aug 19, 2020, 7:56 PM

#

As I said, the account has been compromised. Someone else has access to it. Contact the in-game support for that.

hallow dove Aug 19, 2020, 7:58 PM

#

But I didn't get the answer when I gave my email address

whole yoke Aug 19, 2020, 7:58 PM

#

I have a question I have two iPhones ones a iPhone 6plus and the one I play on is an 11 can my account get banned for playing my account on my old phone?

candid marten Aug 19, 2020, 8:02 PM

#

Is this guy hacking or is he really good.
Me and My teammate were equipped with full level 2 gear and we were sprinting.

📎 video0.mov

random burrow Aug 19, 2020, 8:02 PM

#

Hi can u help me

#

📎 Screenshot_2020-08-20-01-31-43-58.jpg

polar marshBOT Aug 19, 2020, 8:02 PM

#

@random burrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

candid marten Aug 19, 2020, 8:02 PM

#

I want to file a cheater report

storm flumeBOT Aug 19, 2020, 8:05 PM

#

Hello, @candid marten!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

whole yoke Aug 19, 2020, 8:05 PM

#

I have a question I have two iPhones ones a iPhone 6plus and the one I play on is an 11 can my account get banned for playing my account on my old phone?

pure wagon Aug 19, 2020, 8:12 PM

#

First of all, this server isn't related to the LITE version.
@vagrant forum > This is the official server of PUBGM, not PUBGML
@spring zephyr

And what's this supposed to mean? If this server has pubg officials then why it can't cover even the lite version bruh

night cloak Aug 19, 2020, 8:13 PM

#

Hi ,

Someone accessed my PUBG account after hacking my Facebook account
And he secured my PUBG Mobile account with other connection methods
„Email + Game Center“.
Now this person can access my account in PUBG Mobile via e-mail and Game Center that placed them.
I recently recovered my Facebook
But I can't untie
"Game Center + Email" which he did.
And I recently noticed this person has deleted several of my friends
I can prove my ownership of a PUBG Mobile account

First: My PUBG Mobile account is linked to Facebook first, while this person recently linked it (email and Game Center).

Second: I have purchases and shipping that I made through the App Store.

I hope to restore my account and remove the link that he set (Game Center + Email)

Please Please Please help me

spring zephyr Aug 19, 2020, 8:16 PM

#

@whole yoke You won't get banned for that.

night cloak Aug 19, 2020, 8:16 PM

#

I am very disappointed and upset. he is deleting my friends

spring zephyr Aug 19, 2020, 8:17 PM

#

@pure wagon Both are different games, you can contact in-game customer service if you have any issues with the LITE version.

#

@night cloak Can you still access your PUBGM account?

untold obsidian Aug 19, 2020, 8:18 PM

#

When I will do registration for bita testing

#

Any body provide registration link for bita testing

spring zephyr Aug 19, 2020, 8:19 PM

#

@untold obsidian You can download the Beta, it's available. Link in #news. (You will have to scroll up).

night cloak Aug 19, 2020, 8:19 PM

#

Yes I can

storm flumeBOT Aug 19, 2020, 8:19 PM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

pure wagon Aug 19, 2020, 8:19 PM

#

@pure wagon Both are different games, you can contact in-game customer service if you have any issues with the LITE version.
@spring zephyr in game customer service? How do I find this?

spring zephyr Aug 19, 2020, 8:19 PM

#

From the settings tab. GWmiyanoDead

pure wagon Aug 19, 2020, 8:19 PM

#

I see.... Thankss

burnt quiver Aug 19, 2020, 8:24 PM

#

Hi

#

I want help

#

hello

storm flumeBOT Aug 19, 2020, 8:27 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @burnt quiver. Remember to read through #faq before asking questions in the support channels.

burnt quiver Aug 19, 2020, 8:27 PM

#

I want to report a cheater

storm flumeBOT Aug 19, 2020, 8:28 PM

#

Hello, @burnt quiver!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

shell sigil Aug 19, 2020, 8:28 PM

#

I want to talk a little about team kills.

gritty glade Aug 19, 2020, 8:30 PM

#

I think PUBG Customer Support Need to more improve.

They Should Provide The Support Live 2 Live Chat.

shell sigil Aug 19, 2020, 8:30 PM

#

When my teammate killed a team killer, my teammate was frozen in a match. Isn't it inequality?

night cloak Aug 19, 2020, 8:44 PM

#

@shell sigil no if he killed him and the guy took his merit it’ll freeze him for the rest of that game.

#

@gritty glade #old

shell sigil Aug 19, 2020, 8:45 PM

#

@night cloak
Don't you think it's a strange specification?

#

He killed teamkiller to protect his rate from the team killer.
but he was frozen.

night cloak Aug 19, 2020, 8:47 PM

#

Yes indeed but I’m assuming the teams already thought about it before and came to the agreement that the way it is now will work best.

shell sigil Aug 19, 2020, 8:49 PM

#

Team killer killed our team but didn't freeze.
When I talked to you about this, I calmed down. Thank you

teal osprey Aug 19, 2020, 8:52 PM

#

Hi

#

Help

#

Help me

#

Please

night cloak Aug 19, 2020, 8:53 PM

#

Please be patient.

sand path Aug 19, 2020, 8:53 PM

#

Don't use GFX. @teal osprey

night cloak Aug 19, 2020, 8:53 PM

#

You can click details to see why you were banned by the way @teal osprey

teal osprey Aug 19, 2020, 8:53 PM

#

I never used

sand path Aug 19, 2020, 8:53 PM

#

Wait the ban period

teal osprey Aug 19, 2020, 8:53 PM

#

Gfx I don't know what is gfx

polar marshBOT Aug 19, 2020, 8:53 PM

#

@teal osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 19, 2020, 8:58 PM

#

Click “file claim” in game

rocky glade Aug 19, 2020, 9:03 PM

#

Lmao they don’t reply

#

XD

#

They’re Lazy

polar marshBOT Aug 19, 2020, 9:03 PM

#

@rocky glade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 19, 2020, 9:03 PM

#

Patience is key PubgmSmart

analog rune Aug 19, 2020, 9:04 PM

#

Hye

night cloak Aug 19, 2020, 9:04 PM

#

How may we help you @analog rune

analog rune Aug 19, 2020, 9:18 PM

#

@polar marsh @hallow dove i whan to join

rigid bay Aug 19, 2020, 9:21 PM

#

@analog rune hii

analog rune Aug 19, 2020, 9:21 PM

#

@teal osprey @rigid bay @vagrant forum

hallow dove Aug 19, 2020, 9:21 PM

#

@analog rune at what

analog rune Aug 19, 2020, 9:22 PM

#

@rigid bay iy

hallow dove Aug 19, 2020, 9:22 PM

#

iy?

analog rune Aug 19, 2020, 9:22 PM

#

@hallow dove iy apa

storm flumeBOT Aug 19, 2020, 9:23 PM

#

Please do not use languages other than English, . Refer to #735483472432594994 for regional communities.

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

half temple Aug 19, 2020, 9:46 PM

#

Hi when i report a cheater, i cant see his/her id. Why, what is the problem

night cloak Aug 19, 2020, 9:48 PM

#

Screenshot please @half temple ?

half temple Aug 19, 2020, 9:49 PM

#

📎 Screenshot_2020-08-20-00-49-15-699_com.mxtech.videoplayer.pro.jpg

night cloak Aug 19, 2020, 9:53 PM

#

@lime juniper hi, I don’t know if you’re available. I don’t necessarily need support but I would like to ask some questions regarding the global chat. What is the purpose of the chat that’s called Space Gift? Everyone seems to spam in that global chat asking for chickens, is the purpose gift as in sending chickens to each other? Also, does it matter if I’m spamming in the global chat saying things like chickens for chickens? I tend to do this a lot to exchange, I’ll post in all the global chats. Is this punishable? Or not? I’m just wanting to know. The only global chats I know that are punishable are the ones with websites saying free items. But, does spamming get you banned or warned?

#

And uh, yeah. Does the global chat get monitored?

#

Definetly not monitored, that's why scam is that popular and that's why people ask for s..chat there while kids are playing. A "sexy" girl profile picture can be worth thousands of popularity for some pervs...

#

@night cloak I’m just thinking maybe I might get banned but again there’s worse profiles out there, I’m just a legit profile asking for popularity that’s all.

#

I think you are safe. But I'm not really into these, so a moderator may know more.

#

That’s why I asked error, I don’t think moderators will know.

astral bloom Aug 19, 2020, 10:04 PM

#

I need help getting my account back

#

I had it linked via email, Game Center and Facebook

#

Facebook was for PUBG only

night cloak Aug 19, 2020, 10:05 PM

#

Was it hacked, @astral bloom?

astral bloom Aug 19, 2020, 10:05 PM

#

Somehow someone changed my email this morning

#

Yes

#

I went through and did the whole deal under support on the game

lime juniper Aug 19, 2020, 10:05 PM

#

A chat room for players to exchange gifts, @night cloak. Asking for chickens sounds like asking for the gift, yes. You may be muted if you violate the chat guidelines, but not for asking for gifts over and over again.

astral bloom Aug 19, 2020, 10:05 PM

#

Sent screenshots of purchase receipts etc

#

Says that it can take 90 days for a response

#

Like wtf? I literally have $1000s in this game

night cloak Aug 19, 2020, 10:06 PM

#

Thank you error

#

You must wait for a response, @astral bloom.

astral bloom Aug 19, 2020, 10:06 PM

#

I tried to remove the FB from my account

#

But it said it would take 7 freaking days

night cloak Aug 19, 2020, 10:06 PM

#

You can’t unlink if the hacker is still accessing the account.

astral bloom Aug 19, 2020, 10:07 PM

#

And every time I logged in, the person would log me back out

night cloak Aug 19, 2020, 10:07 PM

#

Yes, during that time you can’t go on the account or the unlink will cancel.

astral bloom Aug 19, 2020, 10:07 PM

#

Yeah I known

#

That’s BS

#

I had my Apple ID Game Center linked to it

#

And a email address

#

The 7 day wait period literally made me lose my account.

#

I kept logging back in with my Game Center login

#

(This was like every 10-30 seconds back and fourth) Until the person did something else and it said I didn’t have the current version of the game

torpid finch Aug 19, 2020, 10:09 PM

#

Bro imagine spending 1000usd on this trash game 🤡

astral bloom Aug 19, 2020, 10:09 PM

#

Imagine having the money to spend

#

😚

torpid finch Aug 19, 2020, 10:09 PM

#

?

#

if ur trying to flex 100usd

#

...

polar marshBOT Aug 19, 2020, 10:10 PM

#

@chrome turtle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

astral bloom Aug 19, 2020, 10:10 PM

#

No flex, I’m just super pissed about the whole situation is all

polar marshBOT Aug 19, 2020, 10:10 PM

#

@torpid finch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 19, 2020, 10:11 PM

#

Error said this is because the unlinking feature made users lose their data the first time round, so this time they added a feature where you must not access your account while it is unlinking and you can cancel the unlink at any time if you think there’s been a mistake by logging in, @astral bloom. Also, next time please make sure that your account is more secure by enabling and setting up two-factor authentication, you'll be asked to enter a special login code or confirm your login attempt each time someone tries accessing your account from a browser or mobile device you don't recognise. You can also get alerts when someone tries logging in from a browser or mobile device you don't recognise.

worldly plume Aug 19, 2020, 10:11 PM

#

is it true that pubg mobile may be deleted from Applestore?

astral bloom Aug 19, 2020, 10:12 PM

#

I get all that Melanie.

night cloak Aug 19, 2020, 10:12 PM

#

Not confirmed, @worldly plume. Otherwise it would’ve been stated in #news.

astral bloom Aug 19, 2020, 10:12 PM

#

I just don’t understand why they had it that way still when I had it linked to a email and also to my Apple ID Game Center

dense rose Aug 19, 2020, 10:13 PM

#

pubgmRp14

night cloak Aug 19, 2020, 10:13 PM

#

If you sent everything that they asked for, you’ll be fine, @astral bloom. Give it time and refer to this pinned message:

Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual. We’re sorry for the inconvenience.

astral bloom Aug 19, 2020, 10:14 PM

#

Okay, thanks Melanie I appreciate it

polar marshBOT Aug 19, 2020, 10:14 PM

#

@astral bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 19, 2020, 10:15 PM

#

State your issue for assistance, @dense rose.

#

Avoid saying the shorter version of the word banned, @astral bloom. Or the bot message will appear.

dense rose Aug 19, 2020, 10:16 PM

#

@night cloak هاه

night cloak Aug 19, 2020, 10:17 PM

#

I don’t understand, @dense rose. Use a translator?

topaz storm Aug 19, 2020, 10:20 PM

#

Does the beta work for ios 14 yet

night cloak Aug 19, 2020, 10:21 PM

#

For some

ionic sparrow Aug 19, 2020, 10:21 PM

#

Why are there so many bots in livik

#

Ping me if u have an answer

topaz storm Aug 19, 2020, 10:22 PM

#

It was for some like a week ago

night cloak Aug 19, 2020, 10:22 PM

#

@ionic sparrow the map is probably not as active as others so it fills with bot

topaz storm Aug 19, 2020, 10:22 PM

#

Im bouta give up on trying to get the beta

night cloak Aug 19, 2020, 10:23 PM

#

On other maps you don’t realise how many bots there are because they’re spread out

ionic sparrow Aug 19, 2020, 10:24 PM

#

oh

#

Thanks

#

I’ll sub to you

night cloak Aug 19, 2020, 10:24 PM

#

@topaz storm ive just asked in beta server I’ll get back to you shortly

ionic sparrow Aug 19, 2020, 10:24 PM

#

I’m a beta tester 😄

night cloak Aug 19, 2020, 10:40 PM

#

Does the beta work for ios 14 yet
@sharp onyx

#

Frostbite129#9570

formal verge Aug 19, 2020, 10:48 PM

#

I am an Indian player my offer zone has no item in it ....... Can anyone tell me when items will be restocking

polar marshBOT Aug 19, 2020, 10:56 PM

#

@zenith basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 19, 2020, 11:28 PM

#

Does anyone know how to change password on Pubg mobile? I don’t see any option in login

#

📎 image0.png

sharp onyx Aug 19, 2020, 11:30 PM

#

@topaz storm beta works on iOS 14 now. You can download from #news

#

@night cloak fill in a wrong password and it will ask if you forgot, then click on it and change

night cloak Aug 19, 2020, 11:32 PM

#

Thank you 🙏 sir

muted drum Aug 19, 2020, 11:36 PM

#

Hi, I have a clan on my other account, and I no longer have access to this account
Can the clan be restored?
And I have another question, what are the powers of the assistant commander, can he promote a member? or not ?

glossy plover Aug 19, 2020, 11:36 PM

#

@night cloak Brother, my email is linked to another id. How to accidentally unlink it

#

@polar marsh
my email is linked to another id. How to accidentally unlink it

night cloak Aug 19, 2020, 11:39 PM

#

@glossy plover honestly no idea, ask the expert

glossy plover Aug 19, 2020, 11:40 PM

#

@night cloak ok

#

@PUBG MOBILE
my email is linked to another id. How to unlink it

woeful elm Aug 19, 2020, 11:44 PM

#

@glossy plover you cannot unlink email

glossy plover Aug 19, 2020, 11:45 PM

#

@woeful elm how

woeful elm Aug 19, 2020, 11:48 PM

#

@glossy plover ,the email linking feature is in beta. There are no information on unlinking features for email, however any issues related to it should be addressed soon.

glossy plover Aug 19, 2020, 11:49 PM

#

😫 @woeful elm 😫

polar marshBOT Aug 19, 2020, 11:49 PM

#

@gentle ibex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wind epoch Aug 20, 2020, 12:10 AM

#

I need help

storm flumeBOT Aug 20, 2020, 12:10 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @wind epoch. Remember to read through #faq before asking questions in the support channels.

wind epoch Aug 20, 2020, 12:16 AM

#

Hi sir
I have a PUBG account for one and half year
I decided to sell my account so I can focus on my studying
A customer from Indonesia contacted with me to buy it
He give me a page of verified broker on Line app
The page has a verification badge so I trusted him
My PUBG account was linked with Game center and Twitter
He asked me to give’m the Twitter account , and I did
After that he blocked me and stole my PUBG account
I nave all the conversations with the guy you need to proof my story
Please help me

night cloak Aug 20, 2020, 12:18 AM

#

@wind epoch selling/buying accounts is against PUBGM TOS.

#

We cannot help you.

wind epoch Aug 20, 2020, 12:19 AM

#

I just want you to unlink Twitter guys !!

night cloak Aug 20, 2020, 12:19 AM

#

@wind epoch selling/buying accounts is against PUBGM TOS.
@night cloak

wind epoch Aug 20, 2020, 12:20 AM

#

Hw stole my Twitter account !

night cloak Aug 20, 2020, 12:20 AM

#

You can try contact in game support for this matter, refer to #faq subpoint5.3.

#

You can contact twitter regarding it being hacked.

wind epoch Aug 20, 2020, 12:20 AM

#

I contacted with Twitter but no response

#

Please help my friend

night cloak Aug 20, 2020, 12:21 AM

#

#faq subpoint 2.8 for twitter support.

tulip socket Aug 20, 2020, 12:21 AM

#

Sorry to bug I went to report a cheater and it says I'm not allowed to post, this is my first time doing this, but I was watching a streamer on omlet arcade using hacks and I took screen shots of it, how can I give it to the report person here?

night cloak Aug 20, 2020, 12:21 AM

#

You can try contact in game support for this matter, refer to #faq subpoint5.3.
@night cloak

#

We cannot help you.
@night cloak

#

@vivid merlin ^^^

wind epoch Aug 20, 2020, 12:22 AM

#

I contacted in game support also no response

night cloak Aug 20, 2020, 12:22 AM

#

Please be patient.

wind epoch Aug 20, 2020, 12:23 AM

#

Ok

night cloak Aug 20, 2020, 12:23 AM

#

Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual. We’re sorry for the inconvenience.

storm flumeBOT Aug 20, 2020, 12:23 AM

#

Hello, @tulip socket!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

fast light Aug 20, 2020, 12:23 AM

#

i have a proplem in the sound of the game and the microphone

night cloak Aug 20, 2020, 12:23 AM

#

@fast light can you explain your issue in a little more detail please.

wind epoch Aug 20, 2020, 12:24 AM

#

@night cloak for that I come to you

#

Can I talk with you privately !

night cloak Aug 20, 2020, 12:25 AM

#

@tulip socket please report the users omelet arcade account to the respective platform.

#

No you cannot @wind epoch

fast light Aug 20, 2020, 12:26 AM

#

@night cloak i have a suddenly bug of the sound game not stable and i can't hear the voice of other players .. i restart the game many but the proplem not solve

wind epoch Aug 20, 2020, 12:26 AM

#

I played PUBG for almost 2 years and this is how you listen you customers complains 💔

tulip socket Aug 20, 2020, 12:27 AM

#

I have nothing has been done and he was bragging on stream he has never been busted, tricked him into showing his id number and took pics of the hacks and got him to show his hack screen

wind epoch Aug 20, 2020, 12:27 AM

#

U can at least hear me a little sir

night cloak Aug 20, 2020, 12:29 AM

#

@wind epoch State your issue here

wind epoch Aug 20, 2020, 12:29 AM

#

@night cloak thanks

night cloak Aug 20, 2020, 12:30 AM

#

@wind epoch you’ve been answered the discord community can not help with account related issues please contact in game support.

vivid merlin Aug 20, 2020, 12:31 AM

#

@wind epoch Selling accounts is against ToS, this server is not able to help you with this issue, contact customer support.

night cloak Aug 20, 2020, 12:31 AM

#

As I said selling/buying is against PUBGM TOS so I can’t promise you’ll get your account back.

wind epoch Aug 20, 2020, 12:32 AM

#

My PUBG account linked with Game Center and Twitter
Anyway my Twitter account was stolen and I still have access with Game Center
I just want you to help me unlink Twitter @night cloak

vivid merlin Aug 20, 2020, 12:32 AM

#

Pubg isn't responsible for any links you click that can lead to your account being stolen, contact in-game support.

night cloak Aug 20, 2020, 12:32 AM

#

@fast light have you tried restarting your device, or repairing your game.

storm flumeBOT Aug 20, 2020, 12:33 AM

#

Please do not use languages other than English, @fast light. Refer to #735483472432594994 for regional communities.

fast light Aug 20, 2020, 12:33 AM

#

no

night cloak Aug 20, 2020, 12:33 AM

#

@wind epoch you’ve been answered please follow the instructions and move channels.

tulip socket Aug 20, 2020, 12:33 AM

#

How to I get permission to use the report cheater room?

night cloak Aug 20, 2020, 12:34 AM

#

@tulip socket you’ll need to have server level 10 you can check your level via #481204134859505684 using !rank

#

The channel is currently closed while the previous reports are processed.

tulip socket Aug 20, 2020, 12:35 AM

#

Thank you, have a great day, and most of all thank you for doing what y'all do. No one gives you guys credit

night cloak Aug 20, 2020, 12:35 AM

#

👍

tulip socket Aug 20, 2020, 12:37 AM

#

Sorry one more question when the report section opens can I share the pictures of my evidence there? Would you like to see one of the pics?

vivid merlin Aug 20, 2020, 12:38 AM

#

If you are using #cheater-reports please only use video evidence, if you have picture evidence report it to the bot message below.

storm flumeBOT Aug 20, 2020, 12:38 AM

#

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

topaz storm Aug 20, 2020, 12:41 AM

#

It started Nevermind

#

Unable to install

#

Deleted that one starting a new download

night cloak Aug 20, 2020, 12:55 AM

#

You good now @topaz storm ? If not just Annihilator#2109.

young moon Aug 20, 2020, 12:56 AM

#

@night cloak here

night cloak Aug 20, 2020, 12:56 AM

#

@young moon Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in #cheater-reports or in-game

young moon Aug 20, 2020, 12:58 AM

#

Thank you for that piece, I'll send another report then.
Interesting, what if I already reported a hacker 3 times (different evidence each time) and the account still not banned (even after a few weeks)

spark ingot Aug 20, 2020, 12:58 AM

#

When The New Event Of Ancient Secret Unlock ?

night cloak Aug 20, 2020, 1:00 AM

#

@young moon give it time.

topaz storm Aug 20, 2020, 1:01 AM

#

Its still not working

night cloak Aug 20, 2020, 1:01 AM

#

Keep an eye on #news for a release date @spark ingot

topaz storm Aug 20, 2020, 1:01 AM

#

Unable to install but it was downloading

night cloak Aug 20, 2020, 1:01 AM

#

@sharp onyx @topaz storm still having trouble with beta 👍

topaz storm Aug 20, 2020, 1:02 AM

#

I will keep deleting and starting new ones

frozen shell Aug 20, 2020, 1:09 AM

#

Hello guys im content creator , where to apply for pubg please @vivid merlin

vivid merlin Aug 20, 2020, 1:10 AM

#

Apply for?

frozen shell Aug 20, 2020, 1:10 AM

#

Pubg partner

vivid merlin Aug 20, 2020, 1:10 AM

#

The "PUBG Partner" title is not something one can apply for. The PUBG MOBILE community team decides which content creators are eligible for this title after their continuous contribution to the community. We do not give it to players who ask for it. @frozen shell

polar marshBOT Aug 20, 2020, 1:11 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

frozen shell Aug 20, 2020, 1:11 AM

#

How all my college have it ?

#

They told me they applied via form 🤨

polar marshBOT Aug 20, 2020, 1:11 AM

#

@tulip socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vivid merlin Aug 20, 2020, 1:12 AM

#

@frozen shell If you are talking about the in-game title it isnt something they can apply for, they must be talking about something else.

frozen shell Aug 20, 2020, 1:12 AM

#

In-game title yes

polar marshBOT Aug 20, 2020, 1:12 AM

#

@scenic frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

frozen shell Aug 20, 2020, 1:12 AM

#

They have it

vivid merlin Aug 20, 2020, 1:13 AM

#

Like I said, it isnt something they can apply for, they must have a different title.

#

@night cloak How long was the ban?

topaz storm Aug 20, 2020, 1:16 AM

#

Note do not spam the download link XD

dense rose Aug 20, 2020, 1:54 AM

#

m24 من يتحدا

#

@dense rose

#

@dense rose

vivid merlin Aug 20, 2020, 1:55 AM

#

@dense rose Do you need help?

tall pecan Aug 20, 2020, 1:57 AM

#

Does anyone ever check the reports for hackers? Iv encountered the same one on 3 different occasions now and seen in lobby for a 4th game where I just pressed home on my phone and give up on pubg for the day. The hacker in question is undeniable doesn't even attempt to hide the aimbot. It has won in every game iv encountered and no doubt stripped hard earned rank points off of many legitimate players.
I honestly don't believe that he will ever be banned as he has maxed out m4 and x suit and tencent only seems to care about releasing new skins makes me not even want to play the game. Only even bothering now to be honest because I'm rank 94 in rp. 100% will not be buying the next pass and I have cancelled my subscriptions.
3 reports ingame 3 emails with undeniable footage of the smelly creature not as much a reply just "player marked as suspicious" bot response on logs.
Has anybody ever really been banned or are the help my account banned I'm sorry posts on discord tencent bots aswell?

dense rose Aug 20, 2020, 1:57 AM

#

Lazy#0523وت

storm flumeBOT Aug 20, 2020, 1:57 AM

#

Please do not use languages other than English, @dense rose. Refer to #735483472432594994 for regional communities.

night cloak Aug 20, 2020, 2:01 AM

#

@tall pecan please copy and paste that into #old. The reports are all checked and investigated if the evidence is not good enough they will not be banned.

vital widget Aug 20, 2020, 2:04 AM

#

I watched approx 10 video For 10 Bonus Coin BUT can't get reward

Plz send my reward or fix this U just show us ad and gain profit but can't Give Us a Single bonus coin for it

night cloak Aug 20, 2020, 2:07 AM

#

#old.

inner sun Aug 20, 2020, 2:08 AM

#

📎 video0.mp4

#

Can someone help me?

tall pecan Aug 20, 2020, 2:09 AM

#

Well in the 1st video I sent the cheater in question killed me with a pan.. Despite having me pretty much empty an akm into his face 👍 and I sent that video in week 1 of this season. Has a very low kdr of 44% headshots 49% it's pretty much undisputable he is cheating in all 3 of the videos I sent to tencent but the 1st 1 is in a class of its own.. Pan vs akm worlds strongest face just takes it like superman and bats me with a pan.

vital widget Aug 20, 2020, 2:09 AM

#

NO ONE help here go on play store give 1 star to pubg m and Uninstall it

polar marshBOT Aug 20, 2020, 2:09 AM

#

@inner sun:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vital widget Aug 20, 2020, 2:09 AM

#

No support and help from pubg supporters

tall pecan Aug 20, 2020, 2:12 AM

#

Support is a lie in my opinion just bots. I can't see this game lasting much longer if they keep it up. (it's not like there isn't games where you can actually have a fair chance) lol and not have to get a mortgage to unlock a yellow gun with a drawing of a goldfish on it or something lol.

vagrant forum Aug 20, 2020, 2:12 AM

#

Well in the 1st video I sent the cheater in question killed me with a pan.. Despite having me pretty much empty an akm into his face 👍 and I sent that video in week 1 of this season. Has a very low kdr of 44% headshots 49% it's pretty much undisputable he is cheating in all 3 of the videos I sent to tencent but the 1st 1 is in a class of its own.. Pan vs akm worlds strongest face just takes it like superman and bats me with a pan.
@tall pecan and where did you send the video?

night cloak Aug 20, 2020, 2:12 AM

#

@tall pecan level up to rare level and report the cheaters in #cheater-reports whenever it reopens

tall pecan Aug 20, 2020, 2:12 AM

#

To the email address provided ingame support@tencent something or other

storm flumeBOT Aug 20, 2020, 2:12 AM

#

Hello, @tall pecan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

vagrant forum Aug 20, 2020, 2:13 AM

#

The customer support mail is for general queries.

vital widget Aug 20, 2020, 2:14 AM

#

Fix my issue why no reward for watching Video????

#

Or u just want Profit with Exchange anything??

tall pecan Aug 20, 2020, 2:17 AM

#

Pay up battleground mobile (with extra cheats)

lost carbon Aug 20, 2020, 2:25 AM

#

Hi there

#

Any admin?

vagrant forum Aug 20, 2020, 2:27 AM

#

What's the issue, @lost carbon?

lost carbon Aug 20, 2020, 2:28 AM

#

Is pubg mobile gnna get removed from Apple store?@vagrant forum

vagrant forum Aug 20, 2020, 2:29 AM

#

Most likely not.

lost carbon Aug 20, 2020, 2:29 AM

#

@vagrant forum but unreal engine is pubg devloper right?

vagrant forum Aug 20, 2020, 2:31 AM

#

Yes, the game is developed on UnReal Engine. However we haven't received any information related to PUBG mobile getting removed from Apple Store. Keep an eye on the PUBG mobile social media accounts.

lost carbon Aug 20, 2020, 2:32 AM

#

And @vagrant forum If the developer certificate got disabled so he cannot push updates?

vagrant forum Aug 20, 2020, 2:33 AM

#

They are aware of the situation. They will take necessary actions if that were to happen, @lost carbon.

lost carbon Aug 20, 2020, 2:34 AM

#

@vagrant forum thx for the insights

keen gazelle Aug 20, 2020, 2:34 AM

#

Neko any info about new version glitch?

vagrant forum Aug 20, 2020, 2:35 AM

#

Account logged in from a newer version?

keen gazelle Aug 20, 2020, 2:35 AM

#

Yes

#

I miss my 500 daily login cause of that :(

vagrant forum Aug 20, 2020, 2:36 AM

#

You will need to wait for the next update. Contact the in-game customer support for now as your account may be hacked, @keen gazelle.

storm flumeBOT Aug 20, 2020, 2:36 AM

#

You can contact the customer service via the game settings, @keen gazelle. Refer to subpoint 5.3 in #faq for further instructions.

dim fiber Aug 20, 2020, 2:38 AM

#

When crew challenge whill start@storm flume

vagrant forum Aug 20, 2020, 2:38 AM

#

We do not have any dates or ETA for the next crew challenge, @dim fiber.

dim fiber Aug 20, 2020, 2:39 AM

#

Any idea

onyx haven Aug 20, 2020, 2:44 AM

#

When is the ping issue getting solved??

median onyx Aug 20, 2020, 2:44 AM

#

Red eye can u help me...in solving one question

wraith brook Aug 20, 2020, 2:46 AM

#

@median onyx What's the Issue ?

onyx haven Aug 20, 2020, 2:48 AM

#

When are you going to fix the ping issue ??? You are only taking surveys , putting events, lucky crates etc but you can't fix a damn single thing are you only doing business ,like what the next event or crates should be so to earn huge money....... Very dissapointed

earnest blaze Aug 20, 2020, 2:48 AM

#

When I use WiFi and I'm in a middle of the game. It always says Connection To Server Lost Try Reconnecting.

But my ping is good and strong

#

But when I use mobile data. It works?

wraith brook Aug 20, 2020, 2:50 AM

#

Problem may be with ur Wifi

night cloak Aug 20, 2020, 2:51 AM

#

@onyx haven well for some users it did get solved even if you ask me i lag a lot less nowadays before the way i was so please ask your ISP that if they are having some issues with their network or not if they are then opt for another ISP if possible

earnest blaze Aug 20, 2020, 2:51 AM

#

K

wraith brook Aug 20, 2020, 2:51 AM

#

Check your wifi , try restarting the router or else contact the isp

earnest blaze Aug 20, 2020, 2:51 AM

#

It's getting replaced soon anyways

wraith brook Aug 20, 2020, 2:51 AM

#

Ok then

mortal jolt Aug 20, 2020, 3:17 AM

#

Can I talk to an admin?

#

I have a serious bug.

storm flumeBOT Aug 20, 2020, 3:18 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @mortal jolt. Remember to read through #faq before asking questions in the support channels.

night cloak Aug 20, 2020, 3:20 AM

#

@mortal jolt bugs can be reported in #old.

mortal jolt Aug 20, 2020, 3:21 AM

#

I can't log in.

#

It just says connection falied.

#

When I try to reconnect the second time, it just asks me to wait 4 minutes.

#

📎 Screenshot_20200813_224558.jpg

cedar ravine Aug 20, 2020, 3:22 AM

#

@vagrant forum sharpshooter cannot be stopped??? Why too much players using it and kill is?

#

Usz

night cloak Aug 20, 2020, 3:22 AM

#

@mortal jolt use a DNS and try again.

#

@cedar ravine the team are working hard to create a new anti cheat system keep an eye on #news to see what’s happening.

polar marshBOT Aug 20, 2020, 3:23 AM

#

@wanton summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mortal jolt Aug 20, 2020, 3:23 AM

#

Mk.

polar marshBOT Aug 20, 2020, 3:23 AM

#

@late scaffold:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 20, 2020, 3:24 AM

#

@steep creek That goes to #old

mortal jolt Aug 20, 2020, 3:25 AM

#

Nope.

#

Note that I haven't played the game for long periods of time

#

It was fine until I updated the gamr

night cloak Aug 20, 2020, 3:26 AM

#

Is that on emulator??

mortal jolt Aug 20, 2020, 3:27 AM

#

Emulator?

night cloak Aug 20, 2020, 3:27 AM

#

@pastel shadow huh

mortal jolt Aug 20, 2020, 3:27 AM

#

I don't think that's allowed

night cloak Aug 20, 2020, 3:27 AM

#

Ugh that’s annoying sorry for pubg havoc

mortal jolt Aug 20, 2020, 3:28 AM

#

Haha It's okay.

night cloak Aug 20, 2020, 3:28 AM

#

@pastel shadow say it again and you’ll be muted it’s against PUBGM TOS.

#

@mortal jolt its an issue from the network try using a different network.

#

@mortal jolt emulator is like PUBGM on PC.

wraith brook Aug 20, 2020, 3:28 AM

#

And it is allowed

mortal jolt Aug 20, 2020, 3:28 AM

#

Mk.

#

I don't believe you.

night cloak Aug 20, 2020, 3:29 AM

#

What’s allowed ?

wraith brook Aug 20, 2020, 3:29 AM

#

Wdym

storm flumeBOT Aug 20, 2020, 3:29 AM

#

Please refer to subpoint #4.6 in #faq for further information, @mortal jolt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

wraith brook Aug 20, 2020, 3:29 AM

#

What’s allowed ?
EMULATOR

mortal jolt Aug 20, 2020, 3:29 AM

#

If you can't afford a house, why would you play pubg?

night cloak Aug 20, 2020, 3:30 AM

#

Oh Ye we have #emulator-support for emulator players it’s allowed.

mortal jolt Aug 20, 2020, 3:30 AM

#

Mk.

neon flume Aug 20, 2020, 3:35 AM

#

Hello, PUBG, my account has been hacked on the Twitter platform, and now he can log in from Twitter in Bebji, because my account in Bebji has been hacked, but I can log in from the e-mail. Link from the back. Log in from it. I want to unlink in order to be unable to log in.

storm flumeBOT Aug 20, 2020, 3:35 AM

#

You can contact the customer service via the game settings, @neon flume. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Aug 20, 2020, 3:36 AM

#

@night cloak huh

#

please refrain from sending unrelated messages in support channel @night cloak

noble flume Aug 20, 2020, 3:37 AM

#

Can I unlink my account from fb now

storm flumeBOT Aug 20, 2020, 3:37 AM

#

Please refer to subpoint #2.5 in #faq for further information, @noble flume. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

neon flume Aug 20, 2020, 3:38 AM

#

You can contact the customer service via the game settings, @neon flume. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume
He may be able to delete the email and I cannot access the account. I can no longer log in. Whenever he logs in, he gets me out of the game

#

Please help and thank you

night cloak Aug 20, 2020, 3:39 AM

#

@neon flume The email cannot be unlinked. You can contact the twitter to get your account back.

neon flume Aug 20, 2020, 3:39 AM

#

I was tricked by a shop for buying and selling. I gave him the account and he didn't pay me and now he can access it

night cloak Aug 20, 2020, 3:39 AM

#

Selling /Trading is against the ToS.

storm flumeBOT Aug 20, 2020, 3:40 AM

#

Please refer to subpoint #2.8 in #faq for further information, @neon flume. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

neon flume Aug 20, 2020, 3:40 AM

#

I tried together Twitter, but only the email and password worked, but I can log in via the email. The new addendum to Pubg

noble flume Aug 20, 2020, 3:40 AM

#

But I need to unlink my facebook account cause it's deactivated

night cloak Aug 20, 2020, 3:40 AM

#

@noble flume has your account been linked for more then 21 days?

noble flume Aug 20, 2020, 3:41 AM

#

@noble flume has your account been linked for more then 21 days?
@night cloak Yes in both twitter and facebook

night cloak Aug 20, 2020, 3:41 AM

#

Okay then do as machete said.

#

@noble flume

📎 unknown.png

noble flume Aug 20, 2020, 3:41 AM

#

My account is linked to twitter as well as facebook

night cloak Aug 20, 2020, 3:41 AM

#

Login from Twitter to unlink Facebook

noble flume Aug 20, 2020, 3:41 AM

#

Ok I'll do it today

neon flume Aug 20, 2020, 3:42 AM

#

It didn't work, gentlemen, it was entered via Twitter, but the company is not treating people properly

noble flume Aug 20, 2020, 3:42 AM

#

How many would it take to completely remove my facebook account

vagrant forum Aug 20, 2020, 3:42 AM

#

7 days.

noble flume Aug 20, 2020, 3:42 AM

#

Ok then I can link my google account

neon flume Aug 20, 2020, 3:42 AM

#

Every person entering the account gets me out because he has the email and password Twitter, and I have the link email

vagrant forum Aug 20, 2020, 3:42 AM

#

Yes, you can.

night cloak Aug 20, 2020, 3:43 AM

#

The screenshot rock sent provided everything you just asked, try reading it before asking.

neon flume Aug 20, 2020, 3:43 AM

#

📎 Screenshot_2020-08-20-06-29-44-031_com.google.android.gm.jpg 📎 Screenshot_2020-08-20-06-22-34-014_com.tencent.ig.jpg

#

Here I have contacted together, support has not responded to my launch

storm flumeBOT Aug 20, 2020, 3:44 AM

#

You can contact the customer service via the game settings, @neon flume. Refer to subpoint 5.3 in #faq for further instructions.

neon flume Aug 20, 2020, 3:45 AM

#

This is my mail, but I was tricked by the online store to buy and sell. He took my account on Twitter and now he can log in through it

noble flume Aug 20, 2020, 3:45 AM

#

I'll remove my facebook today and then I'll link my google account it's safe to do naa cause I don't want to lose my account

vagrant forum Aug 20, 2020, 3:46 AM

#

It's safe, @noble flume.

crisp turret Aug 20, 2020, 3:46 AM

#

@neon flume the email you choosed is for pubg m policy related queries. Please use this one PUBGMOBILE_CS@tencentgames.com or the in-game customer service

neon flume Aug 20, 2020, 3:46 AM

#

I was tricked, but I gave him the account because it is a well-known store and at the end he entered Twitter and changed the recovery mail and changed the password

#

@neon flume the email you choosed is for pubg policy related queries. Please use this one PUBGMOBILE_CS@tencentgames.com or the in-game customer service
@crisp turret
Thank you, brother, I am grateful to you

near valley Aug 20, 2020, 3:54 AM

#

Is PMCC 2020 INDIA only For College Students Or Indian School Students Too.

night cloak Aug 20, 2020, 3:55 AM

#

@rapid owl do you need help?

near valley Aug 20, 2020, 3:55 AM

#

@lime juniper

#

@night cloak

storm flumeBOT Aug 20, 2020, 3:55 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @near valley. Remember to read through #faq before asking questions in the support channels.

night cloak Aug 20, 2020, 3:55 AM

#

@near valley please do not ping error for no reason.

#

Is PMCC 2020 INDIA only For College Students Or Indian School Students Too.
@near valley

vagrant forum Aug 20, 2020, 3:55 AM

#

Please ask that in the Indian server, @near valley.

night cloak Aug 20, 2020, 3:55 AM

#

They did ask btw @storm flume

vagrant forum Aug 20, 2020, 3:55 AM

#

discord.gg/pubgm-india

near valley Aug 20, 2020, 3:56 AM

#

Okay

sage dirge Aug 20, 2020, 4:04 AM

#

hello ! anyone ?

vagrant forum Aug 20, 2020, 4:05 AM

#

Hello, @sage dirge. How may I help you?

stable tundra Aug 20, 2020, 4:06 AM

#

My PUBG account has been hacked and I need help ID 5614583208 And it was hacked by Twitter

spring zephyr Aug 20, 2020, 4:08 AM

#

@stable tundra Can you still access your PUBGM account?

chrome lichen Aug 20, 2020, 4:11 AM

#

My uc gone 3rd time 😖

storm flumeBOT Aug 20, 2020, 4:11 AM

#

You can contact the customer service via the game settings, @chrome lichen. Refer to subpoint 5.3 in #faq for further instructions.

chrome lichen Aug 20, 2020, 4:12 AM

#

In-game customer service not working

#

Can anyone tell why my uc disappeared

#

@storm flume

spring zephyr Aug 20, 2020, 4:14 AM

#

@chrome lichen Only in-game customer service can help you with this, please wait patiently for their response.

wicked comet Aug 20, 2020, 4:17 AM

#

I had my phone jailbroken since may and playing my game without any issue. I didn’t use any jb bypass as i have read somewhere jailbroken phone is ok to play pubg.
But yesterday while playing my game suddenly i got an error data has been changed.
I have never installed any 3rd parties software or anything.

Character id- 5129276967

queen flicker Aug 20, 2020, 4:17 AM

#

Same

#

But on iPad

spring zephyr Aug 20, 2020, 4:17 AM

#

@wicked comet You got banned?

wicked comet Aug 20, 2020, 4:17 AM

#

yes

polar marshBOT Aug 20, 2020, 4:18 AM

#

@wicked comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

daring nexus Aug 20, 2020, 4:20 AM

#

I would like to request a full refund of all money spent on this game? It is the most modded game in history and ten ent has failed to provide a fair environment as they committed to. Therefore, I want a refund of all money.

spring zephyr Aug 20, 2020, 4:20 AM

#

There are no refunds.

night cloak Aug 20, 2020, 4:23 AM

#

You can't. @daring nexus

topaz storm Aug 20, 2020, 4:24 AM

#

@sharp onyx are you active rn my beta still isnt working

daring nexus Aug 20, 2020, 4:24 AM

#

They'll hear from my lawyer

tall pecan Aug 20, 2020, 4:24 AM

#

I want more over priced skins please iv only spent 500pounds for 1 gunskin and a 2 pretty crap legendary outfits. And I only got the skin because lucky spin wasn't very lucky 200times in a row and then another 193 times after that Yaay

queen flicker Aug 20, 2020, 4:24 AM

#

Why more

#

If u hate them

daring nexus Aug 20, 2020, 4:25 AM

#

Why do we have temporary skins, outfits. Dumbest thing ever.

spring zephyr Aug 20, 2020, 4:25 AM

#

@tall pecan You can give your feedbacks in the #old channel GWsetmyxPeepoWeird

queen flicker Aug 20, 2020, 4:25 AM

#

Yea

tall pecan Aug 20, 2020, 4:25 AM

#

I don't hate anyone or anything me man I'm unique lol

night cloak Aug 20, 2020, 4:25 AM

#

They'll hear from my lawyer
@daring nexus Your lawyer can't do anything either. You can't break a policy.

queen flicker Aug 20, 2020, 4:26 AM

#

What policy was it

night cloak Aug 20, 2020, 4:26 AM

#

There's a thing called Terms of service: https://www.pubgmobile.com/terms.html

daring nexus Aug 20, 2020, 4:26 AM

#

Yeah he's got past one before when they stole all my diamonds in Clash Royale and blamed it on a server crash

night cloak Aug 20, 2020, 4:28 AM

#

please move to a discussion channel if you don't need any assistance, @daring nexus you can give a feedback about the device ban in #old

plush cosmos Aug 20, 2020, 4:33 AM

#

Hiii need a help to retrive my pubg account

plain sandal Aug 20, 2020, 4:34 AM

#

📎 IMG-20200820-WA0002.jpg

#

Why logo changed

#

??

spring zephyr Aug 20, 2020, 4:34 AM

#

@plush cosmos How did you lost it?

#

@plain sandal Is there any issue with that?

tall pecan Aug 20, 2020, 4:35 AM

#

The real question should be how is there a 5star rating when 99% of the comments are complaints about hackers or glitches lol

#

rip

plain sandal Aug 20, 2020, 4:36 AM

#

Nah

#

Just wanted to know

plush cosmos Aug 20, 2020, 4:36 AM

#

My facebook has been hacked and my acc was linked with fb and game centre i can login into my account through game centre but that guy how hacked is logging in using 3rd party application n i have unlinked my fb but he has also linked his email id with my account i want my account back please help me

spring zephyr Aug 20, 2020, 4:36 AM

#

@tall pecan Can you please move to a discussion channel if you don't need any support.

storm flumeBOT Aug 20, 2020, 4:36 AM

#

You can contact the customer service via the game settings, @plush cosmos. Refer to subpoint 5.3 in #faq for further instructions.

tall pecan Aug 20, 2020, 4:36 AM

#

I have asked a question

night cloak Aug 20, 2020, 4:37 AM

#

Not everyone is facing those, @tall pecan.

tall pecan Aug 20, 2020, 4:37 AM

#

Why was my name changed from sharpshooter? It is an ingame achievement

storm flumeBOT Aug 20, 2020, 4:37 AM

#

Hello, @bold bloom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

bold bloom Aug 20, 2020, 4:37 AM

#

yes

night cloak Aug 20, 2020, 4:37 AM

#

@tall pecan refer #735483472432594994

plush cosmos Aug 20, 2020, 4:37 AM

#

I have spent more then 1 lakh INR in game please help @spring zephyr

night cloak Aug 20, 2020, 4:38 AM

#

Contact in game customer service for account related issues, @plush cosmos.

bold bloom Aug 20, 2020, 4:39 AM

#

can i post a pic here?

night cloak Aug 20, 2020, 4:39 AM

#

yes

plush cosmos Aug 20, 2020, 4:39 AM

#

They are not solving my issue i am doing it past 3 days

bold bloom Aug 20, 2020, 4:39 AM

#

pls report this guy

📎 hacker.PNG

storm flumeBOT Aug 20, 2020, 4:39 AM

#

Please refer to subpoint 5.4 in #faq for further information, @plush cosmos. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Hello, @bold bloom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

bold bloom Aug 20, 2020, 4:40 AM

#

im not allowed to write anything in #cheater-reports

tall pecan Aug 20, 2020, 4:41 AM

#

Pointless really anyway cheaters win in pubg

bold bloom Aug 20, 2020, 4:41 AM

#

ik

spring zephyr Aug 20, 2020, 4:41 AM

#

@bold bloom Additionally, Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

bold bloom Aug 20, 2020, 4:41 AM

#

litrally he shot me from georogpool to city

#

with akm 6x

#

@spring zephyr k

elfin canopy Aug 20, 2020, 4:42 AM

#

@bold bloom The channel is closed, it'll be reopened when the latest reports have been processed.

spring zephyr Aug 20, 2020, 4:42 AM

#

@bold bloom Keep chatting in the server until you reach level 10 to be able to send messages in #cheater-reports. You can check your level in the #481204134859505684 channel. You can talk about the game in #pubg-mobile. Remember to follow the #735483472432594994 while in a conversation.

bold bloom Aug 20, 2020, 4:42 AM

#

ok

#

is there any promote urself channel?

elfin canopy Aug 20, 2020, 4:43 AM

#

No.

bold bloom Aug 20, 2020, 4:43 AM

#

k

night cloak Aug 20, 2020, 4:43 AM

#

move to a discussion channel if you don't need any assistance, @tall pecan.

sour socket Aug 20, 2020, 4:43 AM

#

📎 Screenshot_2020-08-18-22-52-22-87_dac7cc7571c39b392df64923967cf7da.jpg

bold bloom Aug 20, 2020, 4:44 AM

#

lol

storm flumeBOT Aug 20, 2020, 4:44 AM

#

Hello, @sour socket!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

elfin canopy Aug 20, 2020, 4:44 AM

#

However you may apply to our content creator role, @bold bloom. Refer to subpoint 6.1 of #faq.

potent plank Aug 20, 2020, 4:44 AM

#

Server did not respond.. All algerian player huh

elfin canopy Aug 20, 2020, 4:44 AM

#

@sour socket ----> #old

bold bloom Aug 20, 2020, 4:45 AM

#

@elfin canopy i need help my pubgm emulator is always crashing after 1game

#

its happing from 2days

storm flumeBOT Aug 20, 2020, 4:45 AM

#

You can now access #emulator-chat and #emulator-support, @bold bloom. Revert this at any time by sending .emulator in #481204134859505684.

bold bloom Aug 20, 2020, 4:45 AM

#

what should i do

spring zephyr Aug 20, 2020, 4:45 AM

#

@bold bloom Ask in #emulator-support

bold bloom Aug 20, 2020, 4:46 AM

#

k

storm flumeBOT Aug 20, 2020, 4:46 AM

#

Hello, @tall pecan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

lapis fractal Aug 20, 2020, 4:50 AM

#

@storm flume i have reported players that you have uploaded and nothing has been done for them

tall pecan Aug 20, 2020, 4:52 AM

#

When the game is no longer available on apple devices will ios users be entitled to a refund?

vital widget Aug 20, 2020, 4:58 AM

#

@spring zephyr Sir I don't get reward for video ads plz Solve this issue I have watched 20+ ads today but Nothing Is given to me 😡😡😡

spring zephyr Aug 20, 2020, 4:59 AM

#

@vital widget Post that in #old with video evidence.

vital widget Aug 20, 2020, 5:00 AM

#

Then can I got all the coins for that Watched ones

polar marshBOT Aug 20, 2020, 5:02 AM

#

@remote widget:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

summer vortex Aug 20, 2020, 5:03 AM

#

Hai

storm flumeBOT Aug 20, 2020, 5:05 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @summer vortex. Remember to read through #faq before asking questions in the support channels.

vital widget Aug 20, 2020, 5:09 AM

#

😂🤣🤣🤣
Everyone want us to report bug on #ReportBug and there is a timer who can even help to define us our problem

night cloak Aug 20, 2020, 5:10 AM

#

It is to avoid spams

vital widget Aug 20, 2020, 5:11 AM

#

Then why 3 hrs Timeout

#

3 mins are enough

night cloak Aug 20, 2020, 5:11 AM

#

huh

vital widget Aug 20, 2020, 5:11 AM

#

I have a glich I don't get rewards for ads I am watching

#

Can U fix this

night cloak Aug 20, 2020, 5:11 AM

#

You can edit your previous message if you cant wait.

vital widget Aug 20, 2020, 5:12 AM

#

I am Asking from Morning

night cloak Aug 20, 2020, 5:12 AM

#

refer the pinned message in that channel.

vital widget Aug 20, 2020, 5:12 AM

#

I just want solution!!!

#

Why don't u solve this!!

#

If u need proof I gave u with video

#

Just send me my Bonus Points on my account

#

I also watched 20 ads today

night cloak Aug 20, 2020, 5:13 AM

#

Upload it in YouTube, edit your previous message and post the link PubgmSmart

storm flumeBOT Aug 20, 2020, 5:14 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @timber perch. Remember to read through #faq before asking questions in the support channels.

vital widget Aug 20, 2020, 5:14 AM

#

I can send here also Dm me

#

I know no solution given on YouTube link

timber perch Aug 20, 2020, 5:15 AM

#

What points do ya get for seeing ads?🤔

vital widget Aug 20, 2020, 5:15 AM

#

Bonus challenge points are given on Indian server for watching video ads

#

7 points daily also one 1 point for login there

#

1 login coin is not collecting from approx 2 months

But now Video ads reward also stolen we can't get nothing after watching a complete 30 second video 😡😡

night cloak Aug 20, 2020, 5:22 AM

#

Please ask bonus challenge question in PUBGM India they’ll have a better response for you, you can find the server via #735483472432594994.

quasi sand Aug 20, 2020, 5:29 AM

#

I don’t received my outfit in my inventory

storm flumeBOT Aug 20, 2020, 5:29 AM

#

You can contact the customer service via the game settings, @quasi sand. Refer to subpoint 5.3 in #faq for further instructions.

wintry latch Aug 20, 2020, 5:29 AM

#

Does vampire set will come for this Halloween?

spring zephyr Aug 20, 2020, 5:30 AM

#

No info about that, keep an eye on #news.

mortal shard Aug 20, 2020, 5:33 AM

#

My ping was very high last night is this my internet problem or pubg?????

spring zephyr Aug 20, 2020, 5:34 AM

#

Your internet pubgm_hidethepain

mortal shard Aug 20, 2020, 5:34 AM

#

Huh mayb e not

storm flumeBOT Aug 20, 2020, 5:34 AM

#

Please refer to this channel's pinned messages for further information, @mortal shard:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

mortal shard Aug 20, 2020, 5:35 AM

#

I play on gameloop emulator

storm flumeBOT Aug 20, 2020, 5:35 AM

#

You can now access #emulator-chat and #emulator-support, @mortal shard. Revert this at any time by sending .emulator in #481204134859505684.

night cloak Aug 20, 2020, 5:39 AM

#

I lost UC

#

Plz help

storm flumeBOT Aug 20, 2020, 5:40 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Aug 20, 2020, 5:40 AM

#

I have contacted to customer service they didn't reply

spring void Aug 20, 2020, 5:41 AM

#

Keep trying, only they can you, @night cloak.

olive tendon Aug 20, 2020, 5:42 AM

#

I lost 3000uc 3days back🙄and from now I'm never gonna purchase any uc

storm flumeBOT Aug 20, 2020, 5:43 AM

#

You can contact the customer service via the game settings, @olive tendon. Refer to subpoint 5.3 in #faq for further instructions.

olive tendon Aug 20, 2020, 5:43 AM

#

No response from customer service

storm flumeBOT Aug 20, 2020, 5:43 AM

#

Please refer to subpoint 5.4 in #faq for further information, @olive tendon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Aug 20, 2020, 5:43 AM

#

📎 Screenshot_2020-08-20-08-42-24-329_com.tencent.ig.jpg 📎 Screenshot_2020-08-20-11-12-08-393_com.tencent.ig.jpg

#

I gave them all information

#

They are not replying to me

spring zephyr Aug 20, 2020, 5:44 AM

#

@night cloak Patiently wait for their response.

olive tendon Aug 20, 2020, 5:45 AM

#

📎 Screenshot_20200820-111420__01__01.jpg

#

📎 Screenshot_20200815-142247__01.jpg

storm flumeBOT Aug 20, 2020, 5:45 AM

#

You can contact the customer service via the game settings, @olive tendon. Refer to subpoint 5.3 in #faq for further instructions.

remote socket Aug 20, 2020, 5:46 AM

#

Hello
Is there anyway to disable auto pick up for the pan

wraith brook Aug 20, 2020, 5:46 AM

#

Did you purchased them from unofficial site ? @olive tendon

#

rip

night cloak Aug 20, 2020, 5:46 AM

#

@remote socket Nope, you can try turning off the auto pick up feature.

remote socket Aug 20, 2020, 5:47 AM

#

Aight thanks

night cloak Aug 20, 2020, 5:47 AM

#

@spring zephyr how much time

#

any purchases that are done from the unofficial websites will lead to UC deduction,@olive tendon.

olive tendon Aug 20, 2020, 5:48 AM

#

@night cloak purchased from in game

wraith brook Aug 20, 2020, 5:48 AM

#

You said something else above

night cloak Aug 20, 2020, 5:48 AM

#

Did you purchased them from unofficial site ?
yup

#

GWlulurdTomStare

olive tendon Aug 20, 2020, 5:48 AM

#

You said something else above
@wraith brook lol mis understand

spring zephyr Aug 20, 2020, 5:49 AM

#

Contact in-game customer service, only they can help you with this.

olive tendon Aug 20, 2020, 5:49 AM

#

I have purchase invoice

storm flumeBOT Aug 20, 2020, 5:49 AM

#

You can contact the customer service via the game settings, @olive tendon. Refer to subpoint 5.3 in #faq for further instructions.

olive tendon Aug 20, 2020, 5:50 AM

#

🙁

fast adder Aug 20, 2020, 5:51 AM

#

When will we get character vouchers event again

night cloak Aug 20, 2020, 5:51 AM

#

no information about that, keep an eye on #news

granite sparrow Aug 20, 2020, 5:57 AM

#

📎 Screenshot_2020_0820_124632.png

#

Can i unlink that?

vagrant forum Aug 20, 2020, 5:57 AM

#

No, @granite sparrow.

granite sparrow Aug 20, 2020, 5:58 AM

#

Aw

#

i need change email

#

ok then :p

night cloak Aug 20, 2020, 5:59 AM

#

@granite sparrow that email feature is still in beta maybe in the near future you’ll be able to change the email/unlink it feel free to give your suggestion in #old.

granite sparrow Aug 20, 2020, 5:59 AM

#

oh ok

#

hope s15 i can unlink it :v

night cloak Aug 20, 2020, 6:02 AM

#

maybe

gritty glade Aug 20, 2020, 6:03 AM

#

Can i unlink that?
@granite sparrow

Dude, It's your responsibility to check the Email before linked.

blazing wind Aug 20, 2020, 6:03 AM

#

I'd like you to implement Aim acceleration On/Off function.

sand path Aug 20, 2020, 6:03 AM

#

#old

blazing wind Aug 20, 2020, 6:04 AM

#

@sand path sry

sand path Aug 20, 2020, 6:04 AM

#

Don't apologize

night cloak Aug 20, 2020, 6:05 AM

#

@blazing wind post the your suggestions and issue abt aim acceleration in #old

blazing wind Aug 20, 2020, 6:05 AM

#

@night cloak Okay,thx.

torn owl Aug 20, 2020, 6:10 AM

#

Canu u help me

storm flumeBOT Aug 20, 2020, 6:11 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @torn owl. Remember to read through #faq before asking questions in the support channels.

torn owl Aug 20, 2020, 6:15 AM

#

#faq some one use my pubg mobile account I'd

storm flumeBOT Aug 20, 2020, 6:15 AM

#

You can contact the customer service via the game settings, @torn owl. Refer to subpoint 5.3 in #faq for further instructions.

high crest Aug 20, 2020, 6:16 AM

#

Good morning is there a seporter

storm flumeBOT Aug 20, 2020, 6:17 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @high crest. Remember to read through #faq before asking questions in the support channels.

high crest Aug 20, 2020, 6:18 AM

#

The game does not let loose

#

Halou

spring zephyr Aug 20, 2020, 6:19 AM

#

Can you explain your issue in detail? I can't get what you are trying to say pubgm_hidethepain

night cloak Aug 20, 2020, 6:19 AM

#

@storm flume is unable to understand the question.

high crest Aug 20, 2020, 6:19 AM

#

Cannot enter the game@night cloak

spring zephyr Aug 20, 2020, 6:20 AM

#

Can you explain your issue in detail?

high crest Aug 20, 2020, 6:20 AM

#

Ok

#

But the first is that I streamer@spring zephyr

onyx cairn Aug 20, 2020, 6:22 AM

#

Can you login to your account? Does someone hacked it? Is it banned?

high crest Aug 20, 2020, 6:26 AM

#

Enter the game with friends@spring zephyr

opal quail Aug 20, 2020, 6:30 AM

#

My facebook account has been deleted forever, but I used Facebook to log in to pubg. Is there no other way to retrieve my account?

storm flumeBOT Aug 20, 2020, 6:31 AM

#

Please refer to subpoint 2.8 in #faq for further information, @opal quail. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

opal quail Aug 20, 2020, 6:32 AM

#

Please refer to subpoint 2.8 in #faq for further information, @opal quail. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume This doesn't seem to help me
😭

white plover Aug 20, 2020, 6:35 AM

#

I accidentally switched on gameplay management systems can you help me to switch it off

spring zephyr Aug 20, 2020, 6:35 AM

#

You will have to wait for 60 days.

white plover Aug 20, 2020, 6:36 AM

#

Is there a way to cut the time

spring zephyr Aug 20, 2020, 6:36 AM

#

Nope.

white plover Aug 20, 2020, 6:36 AM

#

Oh

wild dew Aug 20, 2020, 6:39 AM

#

Can I join in a team

storm flumeBOT Aug 20, 2020, 6:39 AM

#

Use #activities to look for other PUBG MOBILE players, @wild dew.

high crest Aug 20, 2020, 6:40 AM

#

HFolks, you did not answer me@spring zephyr

spring zephyr Aug 20, 2020, 6:41 AM

#

Can you explain your issue in detail?

high crest Aug 20, 2020, 6:42 AM

#

But the first is that I streamer@ItzAdiTya@spring zephyr

#

Enter the game with friends@ItzAdiTya

onyx cairn Aug 20, 2020, 6:42 AM

#

AngryCatSip

celest shadow Aug 20, 2020, 6:43 AM

#

@high crest, could you please elaborate?

high crest Aug 20, 2020, 6:44 AM

#

I cannot go in with my friends@spring zephyr

tepid stratus Aug 20, 2020, 6:44 AM

#

you lost your merit?

spring zephyr Aug 20, 2020, 6:48 AM

#

@night cloak You got banned?

night cloak Aug 20, 2020, 6:50 AM

#

Yes and the support isn’t there .. I get auto bot replies .. I need a person to talk to

polar marshBOT Aug 20, 2020, 6:51 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

high crest Aug 20, 2020, 6:55 AM

#

Unable to enter the server, remain suspended@celest shadow

bright cloud Aug 20, 2020, 6:55 AM

#

Plzz help customer service is not replying my account was hacked

storm flumeBOT Aug 20, 2020, 6:56 AM

#

Please refer to subpoint 5.4 in #faq for further information, @bright cloud. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spring zephyr Aug 20, 2020, 6:57 AM

#

@high crest Can you give a screenshot?

bright cloud Aug 20, 2020, 6:57 AM

#

@spring zephyr i give full deatils

#

@spring zephyr how much time they take to help me

spring zephyr Aug 20, 2020, 6:58 AM

#

Only in-game customer service can help you with this. Patiently wait for their response.

high crest Aug 20, 2020, 6:58 AM

#

📎 20200820_075747.jpg

storm flumeBOT Aug 20, 2020, 6:58 AM

#

Please refer to subpoint 4.5 in #faq for further information, @high crest. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

high crest Aug 20, 2020, 7:02 AM

#

@spring zephyr

📎 20200820_080128.jpg

#

Halou @celest shadow

spring zephyr Aug 20, 2020, 7:03 AM

#

Check #faq 4.5 pubgm_hidethepain

idle crescent Aug 20, 2020, 7:03 AM

#

any support member?\

night cloak Aug 20, 2020, 7:04 AM

#

@idle crescent please state your issue

storm flumeBOT Aug 20, 2020, 7:04 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @idle crescent. Remember to read through #faq before asking questions in the support channels.

idle crescent Aug 20, 2020, 7:07 AM

#

bro i lost my acc when the pubg was having unlink issue. when i recovered my acc through pubg support i got my account with 3 social medias linked google,twitter,fb. but before the unlink issue i had only fb and google linked. one unknown person was using my acc wiht that twitter. then i got my twitter unlinked through pubg support. but somehow he is still using my account through twitter something else

storm flumeBOT Aug 20, 2020, 7:08 AM

#

You can contact the customer service via the game settings, @idle crescent. Refer to subpoint 5.3 in #faq for further instructions.

signal willow Aug 20, 2020, 7:09 AM

#

When will the high ping fix?

storm flumeBOT Aug 20, 2020, 7:09 AM

#

Please refer to this channel's pinned messages for further information, @signal willow:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

night cloak Aug 20, 2020, 7:09 AM

#

No information regarding your query @signal willow.

idle crescent Aug 20, 2020, 7:09 AM

#

@night cloak kindly help with this

storm flumeBOT Aug 20, 2020, 7:09 AM

#

You can contact the customer service via the game settings, @idle crescent. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Aug 20, 2020, 7:09 AM

#

We discord peeps cannot help with account related issues.

signal willow Aug 20, 2020, 7:09 AM

#

I'm getting 144ms ~ 160ms on My WiFi but when I'm playing other online games the ping 20ms

storm flumeBOT Aug 20, 2020, 7:10 AM

#

Please refer to this channel's pinned messages for further information, @signal willow:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

night cloak Aug 20, 2020, 7:10 AM

#

@signal willow it’ll be fixed shortly just fill the survey out and wait patiently.

signal willow Aug 20, 2020, 7:10 AM

#

On Jio (India) The Ping Was 60-70ms Before The 3mb Update And Now it's more than 200ms

foggy flower Aug 20, 2020, 7:10 AM

#

My pubg mobile not opening with WIFI(50 Mbps speed all other sites and apps are working). But It is working with mobile data or wifi with VPN. I tried changing DNS also nothing works. plz anyone help

night cloak Aug 20, 2020, 7:11 AM

#

Do you have a video recording of what’s happening @foggy flower ?

storm flumeBOT Aug 20, 2020, 7:11 AM

#

Hello, @severe phoenix!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

foggy flower Aug 20, 2020, 7:11 AM

#

No Viasy

night cloak Aug 20, 2020, 7:12 AM

#

Can you please provide one @foggy flower.

foggy flower Aug 20, 2020, 7:13 AM

#

Okay

polar marshBOT Aug 20, 2020, 7:17 AM

#

@velvet lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shadow venture Aug 20, 2020, 7:24 AM

#

Why my bonus challenge locked

📎 Screenshot_2020-08-20-13-05-12-249_com.tencent.ig.jpg

spring zephyr Aug 20, 2020, 7:25 AM

#

@shadow venture Your region?

shadow venture Aug 20, 2020, 7:25 AM

#

📎 Screenshot_2020-08-20-13-05-37-287_com.tencent.ig.jpg

spring zephyr Aug 20, 2020, 7:26 AM

#

You used a VPN?

shadow venture Aug 20, 2020, 7:26 AM

#

Yes change for Indian

#

How can fix it

spring zephyr Aug 20, 2020, 7:28 AM

#

What's your real region?

shadow venture Aug 20, 2020, 7:28 AM

#

Bangladesh

night cloak Aug 20, 2020, 7:28 AM

#

Why my uc getting deducted?

📎 image0.jpg

storm flumeBOT Aug 20, 2020, 7:28 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Aug 20, 2020, 7:28 AM

#

Whenever i Add uc It deducts automatically

#

Any previous purchases that are made unofficially will result in this.

spring zephyr Aug 20, 2020, 7:29 AM

#

@shadow venture That happened cause you used a VPN, you can contact in-game customer service for further info.

shadow venture Aug 20, 2020, 7:30 AM

#

In game service can't reply

storm flumeBOT Aug 20, 2020, 7:30 AM

#

Please refer to subpoint 5.4 in #faq for further information, @shadow venture. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

granite gate Aug 20, 2020, 7:36 AM

#

My account is hack please help me@storm flume

storm flumeBOT Aug 20, 2020, 7:36 AM

#

Please refer to subpoint #2.8 in #faq for further information, @granite gate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

west yacht Aug 20, 2020, 7:36 AM

#

please help account hacked

storm flumeBOT Aug 20, 2020, 7:36 AM

#

Please refer to subpoint #2.8 in #faq for further information, @west yacht. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

granite gate Aug 20, 2020, 7:37 AM

#

Please help me

fleet lotus Aug 20, 2020, 7:40 AM

#

How to xt weapons in tdm gets unlocked?

spring zephyr Aug 20, 2020, 7:42 AM

#

@fleet lotus You can't. You can get them in Arena Training.

wraith brook Aug 20, 2020, 7:43 AM

#

@granite gate Explain

jaunty kernel Aug 20, 2020, 7:43 AM

#

Yo my friends facebook account was hacked and now he’s tryna get that facebook unbinded from his oubg account any solutions?

storm flumeBOT Aug 20, 2020, 7:43 AM

#

You can contact the customer service via the game settings, @jaunty kernel. Refer to subpoint 5.3 in #faq for further instructions.

copper flume Aug 20, 2020, 7:44 AM

#

ESP user cheater

📎 Screenshot_2020-08-20-13-05-44-636_com.tencent.ig.jpg

storm flumeBOT Aug 20, 2020, 7:44 AM

#

Hello, @copper flume!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

granite gate Aug 20, 2020, 7:45 AM

#

my facebook account was hacked and now he’s tryna get that facebook unbinded from his pubg account any solutions?@storm flume

storm flumeBOT Aug 20, 2020, 7:46 AM

#

You can contact the customer service via the game settings, @granite gate. Refer to subpoint 5.3 in #faq for further instructions.

polar marshBOT Aug 20, 2020, 7:52 AM

#

@vapid grotto:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shadow venture Aug 20, 2020, 7:57 AM

#

My 2nd id show australia region but i'm live bangladesh

#

📎 Screenshot_2020-08-20-13-56-04-718_com.tencent.ig.jpg

#

What issue

spring zephyr Aug 20, 2020, 7:57 AM

#

You used a VPN, you can contact in-game CS for further info.

shadow venture Aug 20, 2020, 7:58 AM

#

Not used any vpn in my 2nd id

storm flumeBOT Aug 20, 2020, 7:58 AM

#

You can contact the customer service via the game settings, @shadow venture. Refer to subpoint 5.3 in #faq for further instructions.

peak prism Aug 20, 2020, 8:02 AM

#

Can't stop Hackers

storm flumeBOT Aug 20, 2020, 8:03 AM

#

Hello, @peak prism!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

peak prism Aug 20, 2020, 8:04 AM

#

Doesn't help they are increasing thousands every minute

dawn citrus Aug 20, 2020, 8:09 AM

#

Well they cant help that lmao

night cloak Aug 20, 2020, 8:15 AM

#

Try using a DNS, refer #faq 4.5, @nova turtle

foggy nymph Aug 20, 2020, 8:47 AM

#

Hi

celest shadow Aug 20, 2020, 8:47 AM

#

How may I be of assistance, @foggy nymph?

#

@foggy nymph, kindly contact Twitter support.

foggy nymph Aug 20, 2020, 8:50 AM

#

There is no reply from Twitter

tacit night Aug 20, 2020, 8:51 AM

#

I want mena server

foggy nymph Aug 20, 2020, 8:51 AM

#

And I also mailed to pubg customer service no reply from pubg support

#

I want to unlink Twitter account from my pubg account

#

Please help me

celest shadow Aug 20, 2020, 8:53 AM

#

Be patient till the support from both platforms responds to you, @foggy nymph. Due to the COVID-19 crisis, responses and waiting times would be longer.

#

@tacit night, discord.gg/pubgm-mena

tacit night Aug 20, 2020, 8:54 AM

#

He tell me "invalid invite" ask piston for a new invite

#

may be i get band

foggy nymph Aug 20, 2020, 8:57 AM

#

Hacker login my account every day and play matches I don’t want lost my account

celest shadow Aug 20, 2020, 8:57 AM

#

Yes, he is probably banned, @tacit night.

storm flumeBOT Aug 20, 2020, 8:57 AM

#

You can contact the customer service via the game settings, @foggy nymph. Refer to subpoint 5.3 in #faq for further instructions.

foggy nymph Aug 20, 2020, 8:57 AM

#

There is no response from customer service

tacit night Aug 20, 2020, 8:58 AM

#

So what is the solution

storm flumeBOT Aug 20, 2020, 8:59 AM

#

Please refer to subpoint 5.4 in #faq for further information, @foggy nymph. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

celest shadow Aug 20, 2020, 8:59 AM

#

@tacit night, he will need to appeal with one of the staff in the MENA server.

tacit night Aug 20, 2020, 9:01 AM

#

I just told him ( am using sharp shooter will i get band )

#

And he give me band

fast canopy Aug 20, 2020, 9:07 AM

#

Safety Observation Period problem 4 time hogya hogya😣

#

📎 Screenshot_2020-08-20-14-34-49-905_com.tencent.ig.jpg

storm flumeBOT Aug 20, 2020, 9:07 AM

#

You can contact the customer service via the game settings, @fast canopy. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Aug 20, 2020, 9:10 AM

#

Please PUBGM fix this bug already, Idk what's going on but i'm not the only one whose suffering with this bug. I got 40-60 ms, my friends got 20-30 ms but they encountered this bug. We we're just using our mobile date not wifi, Globe is the name of our service provider here in the Philippines

📎 received_333058284742112.mp4 📎 received_3105765932803939.mp4

wraith brook Aug 20, 2020, 9:16 AM

#

@night cloak Use #old

night cloak Aug 20, 2020, 9:17 AM

#

Okay done

nova turtle Aug 20, 2020, 9:18 AM

#

Try using a DNS, refer #faq 4.5, @nova turtle
@night cloak i did it it didn't work

onyx cairn Aug 20, 2020, 9:21 AM

#

Yes, you have been banned from PUBGM MENA, also you have been informed via direct messages about it, @tacit night

night cloak Aug 20, 2020, 9:25 AM

#

@nova turtle try reinstalling the game and also use a different network.

storm flumeBOT Aug 20, 2020, 9:25 AM

#

Hello, @clever wharf!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

bright cloud Aug 20, 2020, 9:35 AM

#

When will the option came to change email and mobile no

wraith brook Aug 20, 2020, 9:35 AM

#

No information

thorny wadi Aug 20, 2020, 9:38 AM

#

Will the game be removed from the Apple Store?

quasi bronze Aug 20, 2020, 9:41 AM

#

I lost my account when I mistakenly unlinked it and so I had already appealed several times but still I didn't got my act back.. please help me

slate furnace Aug 20, 2020, 9:43 AM

#

📎 IMG-20200820-WA0005.jpg

polar marshBOT Aug 20, 2020, 9:44 AM

#

@slate furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Aug 20, 2020, 9:52 AM

#

You can contact the customer service via the game settings, @quasi bronze. Refer to subpoint 5.3 in #faq for further instructions.

tawny garden Aug 20, 2020, 9:55 AM

#

is that right pubg mobile will be banned on iphone devices at 28aug?

celest shadow Aug 20, 2020, 9:55 AM

#

No, @tawny garden.

wraith brook Aug 20, 2020, 9:57 AM

#

@thorny wadi No