questions

[opal quail]

I lose my pubg mobile account. My pubg mobile using Facebook to Connect but I deleted my Facebook account then now I don't know how can I get back my pubg mobile account .😭😭😭

[tepid stratus]

@night cloak You are put under the safety observation period if your account activity is suspicious. There's nothing we can help you with on that matter. Please wait till the observation period ends.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @opal quail. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[glad citrus]

@glad citrus logout repair.
after that I will able to play in ultra audio
@sand path

Really

[sand path]

@opal quail contact Facebook support and recover account

[night cloak]

I waited from 1 months to get unlocked

I got it like for
4 times in row

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[fringe steppe]

Can someone help me

[wraith brook]

@night cloak What tool you used ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fringe steppe. Remember to read through #faq before asking questions in the support channels.

[sand path]

@glad citrus if your device supports it.

[bronze flint]

When the ping gona be fixed..

[night cloak]

Nothing just shifted fr iPhone to android and c
downloaded from playstore

[opal quail]

@opal quail contact Facebook support and recover account
@sand path but it is deleted by myself. Will Facebook recover my account?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glad citrus]

@glad citrus if your device supports it.
@sand path

Which one should I select to repair

[night cloak]

When pmco will resume??

[spring zephyr]

@glad citrus Routine repair.

[wraith brook]

@glad citrus Routine one should fix it but if you got free data go for big one

[night cloak]

who knows when pmco resumes

[spring zephyr]

@night cloak Keep an eye on official esports social media channels.

[glad flame]

Why you baaned @night cloak account from dicoud

[vagrant forum]

Keep an eye on the Esports twitter handle for that.

[night cloak]

ok

One message removed from a suspended account.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[sand path]

It has been postponed indefinitely. The ESPORTS team will suspend all the cheating team accounts.

[glad flame]

What can i do

For my account

[storm flume]

You can contact the customer service via the game settings, @restive egret. Refer to subpoint 5.3 in #faq for further instructions.

[restive egret]

I can't login to my account

[wraith brook]

@restive egret You need to wait for a update or try contacting customer service in game

[cunning bane]

Save to phone is not working

[glad flame]

??

[storm flume]

You can contact the customer service via the game settings, @glad flame. Refer to subpoint 5.3 in #faq for further instructions.

[tepid stratus]

@cunning bane you have give permission of storage

[tribal mason]

I just saw beta version no vehicle skin again really ? This time people get real angry

[plush zealot]

i reedemed uc from bonus challenge and i collected it from my mail too but it is not showing in my account,my points which i redeemed also deducted

[wraith brook]

@tribal mason Beta version is not supposed to have upcoming skins

[storm flume]

You can contact the customer service via the game settings, @plush zealot. Refer to subpoint 5.3 in #faq for further instructions.

[tribal mason]

@wraith brook yes it is you will know which are coming i didnt see any vehicle

[wraith brook]

How can I know ?

[tribal mason]

@wraith brook download beta version or watch YouTube

[swift stump]

Aow subko kabootr dikhou

[storm flume]

Please do not use languages other than English, @swift stump. Refer to #735483472432594994 for regional communities.

[wraith brook]

@tribal mason Let's discuss that in #pubg-mobile

[tribal mason]

@wraith brook no people are so stupid there

[minor prawn]

The email sign in option in game has been removed, i can no longer sign in to my account

Is this intended

[wraith brook]

Aditya check this guy

[spring zephyr]

@minor prawn It's not removed, can you post a screenshot?

[coarse pike]

@biddle it's not for ios

[ripe nebula]

Kurd

[spring zephyr]

@tribal mason We don't have any info on upcoming skins, keep an eye on #news for official news.

@minor prawn Try repairing.

[minor prawn]

Ight

[tribal mason]

@spring zephyr ok

[ripe nebula]

Help me plis

[coarse pike]

@biddle login again from Android then remove from Google Play and link Facebook or Twitter then your problem will solve

[polar marsh]

@ripe nebula:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[minor prawn]

@spring zephyr still no email sign i

In

[coarse pike]

@biddle I also faced this problem

[plush zealot]

@spring zephyr i reedemed uc from bonus challenge and i collected it from my mail too but it is not showing in my account,my points which i redeemed also deducted

[cunning bane]

@tepid stratus Yes I have

[minor prawn]

@spring zephyr also it did log me out

[coarse pike]

@minor prawn I also faced this problem

[storm flume]

You can contact the customer service via the game settings, @plush zealot. Refer to subpoint 5.3 in #faq for further instructions.

[austere wigeon]

@spring zephyr i reedemed uc from bonus challenge and i collected it from my mail too but it is not showing in my account,my points which i redeemed also deducted
@plush zealot uc must’ve gotten deducted for making unofficial purchases

[coarse pike]

@bliddle hear me Just open ur game in android From Google Play games then unlink it from Google Play and link it to Facebook or Twitter

[minor prawn]

I dont have a android

[amber cedar]

I was in room . My ping was 900 so i switched data feom jio to airtel then pung was 700 so i restarted game then the enter button apps and immediately disapperas and i can enter room. @spring zephyr

[coarse pike]

@minor prawn contact customer support

[amber cedar]

Wtf glitch is this

[coarse pike]

In game

[plush zealot]

@austere wigeon nope my team mates also redeemed it but they also facing same issue,i never bought uc from other sources too

[amber cedar]

[minor prawn]

Thats not gonna do anything

[spring zephyr]

@minor prawn Log-in using a social media account and log-out.

[amber cedar]

I was in room . My ping was 900 so i switched data feom jio to airtel then pung was 700 so i restarted game then the enter button appears and immediately disapperas and i can enter room. @spring zephyr
@amber cedar

[storm flume]

Hello, @sudden iris!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[minor prawn]

Like just make a random account then sign out

???

[spring zephyr]

@amber cedar It's an issue with your network connection.

[amber cedar]

Seriously

Then i cant enter again

[austere wigeon]

@amber cedar
@amber cedar network uske used to happen with me too

issue*

[amber cedar]

Nub game.

[minor prawn]

Like just make a random account then sign out @spring zephyr ?

[sudden iris]

Pls ba

[night cloak]

@minor prawn yep

[storm flume]

Hello, @sudden iris!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[spring zephyr]

@minor prawn It would be better if you can sign in using your account.

[outer field]

When will we winners of tour guides of Livik be contacted?

[minor prawn]

That is the only account linked to my pubg account

[spring zephyr]

Like just make a random account then sign out @spring zephyr ?
@minor prawn Try doing this, then.

[night cloak]

They'll be contacted via the social media, @outer field.

[sudden iris]

Why i cannot send message in #cheater-reports

I want to report a cheater with all proofs

[sand path]

Keep chatting in the server until you reach level 10 to be able to send messages in #cheater-reports. You can check your level in the #481204134859505684 channel. You can talk about the game in #pubg-mobile. Remember to follow the #735483472432594994 while in a conversation. @sudden iris

[outer field]

@night cloak ik that, just want to know 'when'

[night cloak]

No idea about that

[sudden iris]

@sand path tq

[outer field]

Ok

[minor prawn]

Thank you @spring zephyr

It worksd

[sterile grove]

Hey ppls please help who know how to fix it, no comment if you know pm me i pay you if you fix on TEAMVIEWER.
💯 failed to start emulator tencent error code 5.💯

[storm flume]

You can now access #emulator-chat and #emulator-support, @sterile grove. Revert this at any time by sending .emulator in #481204134859505684.

[spring zephyr]

@sterile grove Explain your issue in #emulator-support.

[lean zephyr]

Hello sir i am getting problem with bonus challenge shop

[balmy ginkgo]

hello ! is there is any problem in paksitan Server i mean Why MS is so high in Middle east ..
where it used to be around 60 now it is around 120 to 180

Pakistan*

[storm flume]

Please refer to this channel's pinned messages for further information, @balmy ginkgo:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

@lean zephyr contact the Indian Server for that, link in #735483472432594994

[west sequoia]

Why #cheater-reports this section is not enabled me may level in 10

[wraith brook]

@night cloak They muted me for asking that bruh

[night cloak]

[spring zephyr]

@west sequoia It's closed at this moment, read the last message in that channel .

[wraith brook]

Oh they said someone that it is being worked on

[vagrant forum]

Well they have pinned a message in the support channel related to that.

[west sequoia]

@spring zephyr yes i read this thanks for reply

[lunar matrix]

I have a problem, my game id is 5292674373. The problem is that the other person that i even don know has the access to my game account. That happened because i accidentally lost my login and password to the twitter page that my game account was linked to and another person that is not the owner, have the access to it, my acc was originally registered to facebook page but i can’t disable the twitter acc because that person loggs in my game account every day, and changes the information, my control buttons, plays some matches, uses my clothes and so on, he deleted all my friends changed my nickname. I can give you all the confirming information, or the copies of my personal documents or so on, but i want your help to delete the twitter link so that the intruder couldn’t enter my personal game account. I believe you can help me solve the problem. Please answer my letter as soon as possible. The in-game support can’t solve my problem out because it’s not the standard request. Is there any way I can have help from you?

[storm flume]

You can contact the customer service via the game settings, @lunar matrix. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant forum]

Only the in-game customer support will be able to help you with that, @lunar matrix.

[glad flame]

Its say observation peroid

[storm flume]

You can contact the customer service via the game settings, @glad flame. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant forum]

They do respond, it might take time though since there are a large number of similar requests and the restrictions due to the Covid-19 pandemic, @lunar matrix.

[night cloak]

@glad flame stop playing with hackers.

[lunar matrix]

How do i find it in game?

[vagrant forum]

You have been told multiple times to contact the in-game customer service, @glad flame. Please move over to a discussion channel if you do not require any assistance.

[storm flume]

You can contact the customer service via the game settings, @lunar matrix. Refer to subpoint 5.3 in #faq for further instructions.

[strong cipher]

is midasbuy down?

[lunar matrix]

But there is a bot i guess and i can’t fit the question

[glad flame]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glad flame. Remember to read through #faq before asking questions in the support channels.

[vagrant forum]

@lunar matrix, you may follow this example :

Can you even read, @glad flame?

[glad flame]

I have safety observation period

[spring zephyr]

@glad flame Did you used cheats?

[glad flame]

Noo

[wraith brook]

Gfx ?

[glad flame]

Noo

[spring zephyr]

Contact in-game customer service then.

[glad flame]

How i contect

Contect customer service

Plz help me

[storm flume]

You can contact the customer service via the game settings, @glad flame. Refer to subpoint 5.3 in #faq for further instructions.

[glad flame]

I am baand on #faq

[heavy vortex]

you have read it not write

[normal fulcrum]

@glad flame What?

[glad flame]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glad flame. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@glad flame stop playing with hackers.

[glad flame]

I am not hacker

[night cloak]

Then you wouldn’t be under observation period.

Yes you are, suspicious activity has been detected.

[glad flame]

Plz help me my accout leval is 73

[night cloak]

You are being monitored.

@glad flame contact In-game customer service and avoid asking in here as you have been answered multiple times.

[glad flame]

How i contect costomer service

[storm flume]

You can contact the customer service via the game settings, @glad flame. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant forum]

READ IT!

[glad flame]

I am baand on #faq

[spring zephyr]

@glad flame You can contact the customer service via the game settings. Navigate to the game settings from the main menu, and scroll to the bottom-left of the Basic section.

[vagrant forum]

You are supposed to read the faq, not type.

[glad flame]

Ok

Thxx

[wraith brook]

Finally

[spring zephyr]

Finally

[dark plaza]

My account has been accessed by someone

[storm flume]

You can contact the customer service via the game settings, @dark plaza. Refer to subpoint 5.3 in #faq for further instructions.

[dark plaza]

And he has linked it with his Twitter

[wraith brook]

Can u login ?

[tawny zenith]

Is it simpe to purchase UC in a emulator while using Midasbuy?

I mean no need for making an account there or something simillar.

[upper wolf]

One month passed from my cheaters reports with so clear proof but nothing happened, all useless,
I need clarification.
If you don’t want to do any actions why you just ask to report?
Is it because they have good accounts with a lot of skins?
Or is it because they are in top 100 ranks?

[tawny zenith]

@upper wolf Both.

[night cloak]

@upper wolf where did you report them in game?

[upper wolf]

@upper wolf Both.
@tawny zenith really not strange if they said yes because of that, i can belive it easily now

@upper wolf where did you report them in game?
@night cloak in game and via link

[night cloak]

@upper wolf it takes time to get banned by in game and via link so use #cheater-reports instead its more effective

@upper wolf they will never ban hackers cause they spend money on the game

[dark plaza]

Yes

[polar marsh]

@upper wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hackers are the vital source of money

[dark plaza]

@wraith brook

Yes I can logon

Login

But he can also login

he has linked his Twitter

[night cloak]

One message removed from a suspended account.

[storm flume]

You can contact the customer service via the game settings, @dark plaza. Refer to subpoint 5.3 in #faq for further instructions.

Please refer to subpoint #5.4 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

One message removed from a suspended account.

One message removed from a suspended account.

@night cloak what help do you need?

One message removed from a suspended account.

There's nothing we Discord staff's can do about that other than to contact in-game customer service for Account related issues.

One message removed from a suspended account.

One message removed from a suspended account.

I hope you get your account back 🥺

It's your responsibility to protect your account and there's nothing we Discord staff's can do about that other than to redirect you to in-game customer service, follow what they said.

@night cloak can you atleast help her/him a little

Account related issues must be dealt with the in-game customer service.

[limpid socket]

@night cloak as rock said there is nothing that the discord staff can do.

They can only guide you into the process.

[orchid zenith]

Fix ping issues even my network strong nd high speed then why alwys ping high

[storm flume]

Please refer to this channel's pinned messages for further information, @orchid zenith:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[spark breach]

How this can be resolved

[onyx cairn]

by waiting.

[spark breach]

@onyx cairn is it joke

[night cloak]

How the community team can be reached other than spamming them?..

[onyx cairn]

No, it is an account security option. @spark breach

It depends on what you want from them, @night cloak

[heavy vortex]

Try after the given time with stable connection

[spark breach]

After this came

[onyx cairn]

Follow the given steps!

[night cloak]

Well, kinda personal kinda communtiy related, not the usual "i met hkers" or "higher p1ng" things I usually come up with...

[heavy vortex]

continuous spamming login will result in increase of that time. try after the given time with stable connection@spark breach

[night cloak]

But Tencent's CS seems to ingore my email after months as well, so I'd rather talk with someone who's actually helping the community and not just sucking the money out of us.

[craggy blade]

@night cloak please help my bebji mobel account ban. I spend uc

[storm flume]

You can contact the customer service via the game settings, @craggy blade. Refer to subpoint 5.3 in #faq for further instructions.

[craggy blade]

@storm flume ok

[onyx cairn]

You can state it in #old and/or asking for contact by a moderator / administrator in #discord, @night cloak

But spamming won't help.

[night cloak]

Yeah, I didn't plan on doing that. So my best chance is to ping them and ask for it? Didn't work last time. Is there an email to reach the community team or they are simply humans without auto. bot replies? o/

[onyx cairn]

Read above. 🙂

[night cloak]

thx

[tawny lark]

When pmco pakistan again start?

[grim tangle]

Is the news true? PubgMobile will be removed from the Apple Store

[polar marsh]

@tender moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@river heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lyric hamlet]

ADS is moving randomly 90° to 180° while i try to shoot...plss tell me how to fix this glitch or it is the problem with my device

[night cloak]

hello

if i use gameloop chinese version

will i get banned?

[balmy bobcat]

My account got hacked

The hacker changed my twitter to his twitter

What can i do ?

[hoary turtle]

Today i got a update of pubg mobile beta what is the update for

@balmy bobcat unlink the twitter account

[balmy bobcat]

Cannot

Its not long enough

[hoary turtle]

@balmy bobcat if u linked in another social media like fb, google games the login with that

[balmy bobcat]

I know

But

I dont want him to disturb me playing

[hoary turtle]

@balmy bobcat after 21days u can unlink the twityer account

[balmy bobcat]

Ok

[vagrant forum]

@wooden cloud ?

[hoary turtle]

@balmy bobcat u can access uvr twitter account?

[balmy bobcat]

Cannot

He already unlink my twitter to his twitter

[hoary turtle]

@balmy bobcat then helpless

[hoary turtle]

@balmy bobcat wait for 21 days

[balmy bobcat]

Ok

[vagrant forum]

@balmy bobcat, contact the customer service in-game and explain them the issue. Here's an example :

@wooden cloud, what's the issue?

[hoary turtle]

Today i got a update of pubg mobile beta what is the update for any one know about it

[vagrant forum]

Nope. The details for it would be in the beta server.

[wooden cloud]

@wooden cloud, what's the issue?
@vagrant forum ok ok

[spare bison]

Dude explain the issue

[vagrant forum]

Move over to a discussion channel if you do not require assistance.

[hoary turtle]

@vagrant forum give the sever link

[vagrant forum]

The server isn't public.

[hoary turtle]

@vagrant forum then how to check

[vagrant forum]

You will need to fill the application for it, but currently they are not taking any.

[hoary turtle]

@vagrant forum ok

[sage dirge]

hello support ! ineed help !

[hoary turtle]

@sage dirge ya bro what happened

[sage dirge]

@sage dirge ya bro what happened
@hoary turtle hi bro ! whats your role ?

[hoary turtle]

🧐

[rich hound]

@hoary turtle are u a mod.?

[hoary turtle]

Nop

[wraith brook]

@sage dirge Tell ur issue first

[rich hound]

@wraith brook are u a mod ?

[wraith brook]

@rich hound What do you want from a mod ?

[vagrant forum]

What's the issue, @rich hound?

[polar marsh]

@rich hound:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith brook]

I knew it

[vagrant forum]

Hello, @sage dirge. How may I help you?

[sage dirge]

@sage dirge Tell ur issue first
@wraith brook hi ! how you are doing good ! thenx for answering , so my problem is when i play pubgm on gameloop , i get sound delay ! for footsteps , gunshots and general surround sound is delayed , which is affects my gameplay a lot !

[wraith brook]

@sage dirge Use #emulator-support

[storm flume]

You can now access #emulator-chat and #emulator-support, @sage dirge. Revert this at any time by sending .emulator in #481204134859505684.

[austere wigeon]

is there any way to get an account suspension reviewed other than contacting the mods here?

[wraith brook]

No point in contacting mods here

[vagrant forum]

The mods here do not review account suspensions.

[austere wigeon]

in game /email support is literally non existent so please don’t ask me to do that

[wraith brook]

You need to contact customer service

[vagrant forum]

Was your account banned?

[sand path]

is there any way to get an account suspension reviewed other than contacting the mods here?
@austere wigeon
Again?

[austere wigeon]

my friend who also plays on an iphone got

[sand path]

That's unfortunate

[grand star]

Why I cant make guest acc ?

[vagrant forum]

You can't make guest account in the Indian region.

[austere wigeon]

he says he just jumped from a building and got it so he wants to get a review

poor guy had just started spending serious money on pubg too

[sand path]

Probably cheating

[austere wigeon]

it’s just too hard to contact the support

[grand star]

@vagrant forum im eu

[austere wigeon]

Probably cheating
@sand path 1kd player

just got addicted to skins

[sand path]

Gfx or must be using Cydia

[austere wigeon]

got an iphone 11 pro max just for playing pubg

Gfx or must be using Cydia
@sand path I don’t think either because no gfx in iphone

[sand path]

Please stop asking for others. You were lucky to be unbanned.

[austere wigeon]

and cydia app not available in india appstore

[wraith brook]

VPN

[lunar matrix]

@lunar matrix, you may follow this example :
@vagrant forum the answers are different)

[grand star]

Why I cant make guest acc ?

[wraith brook]

@grand star It's not available for india now

[grand star]

Eu region *

[lunar matrix]

From the screenshot

[grand star]

Aint from India

[vagrant forum]

That was just an example.

[wraith brook]

??

[sand path]

Fileclaim is the way

[grand star]

Im not India region eu region and I cant make guest acc

[polar marsh]

@safe dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[austere wigeon]

Fileclaim is the way
@sand path yeah he did it if there’s no real supporr in it can I contact you?

[grand star]

Im not India region eu region and I cant make guest acc???

[vagrant forum]

@grand star does it not show up in More options?

[grand star]

Nope

[sand path]

Nope. We simply cannot review every account. Your bike glitch suspension was something we were already aware about.

[austere wigeon]

Nope. We simply cannot review every account. Your bike glitch suspension was something we were already aware about.
@sand path ohh ok got it

[grand star]

There are more options

But not be able and show me notic that using social acc better

[austere wigeon]

i’ll tell him to post on reddit if many other people experienced it then it might be a glitch or else he might actually have done something wrong

[sage shard]

Bro hackers are increasing day by day in bonus challenge...plz help!!

[sand path]

https://cdn.discordapp.com/attachments/481206414707130368/745142870792732681/unknown.png

Then there are idiots like these.

[wraith brook]

[tacit night]

Hello

[sand path]

i’ll tell him to post on reddit if many other people experienced it then it might be a glitch or else he might actually have done something wrong
@austere wigeon
Yep.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tacit night. Remember to read through #faq before asking questions in the support channels.

[sage shard]

@sand path I made a video that hacker kill 30 enemies in bonus challenge where I can show it to you

[sand path]

Do you have the user ID?

And IGN?

[sage shard]

Yes

[sand path]

DM me.

[tacit night]

Regarding the Bounce Challenge Championship, why every week it doesn't refresh in the state of India when it is written, does it meet every week, but every month only once ?!

[wraith brook]

@tacit night Indian team are aware and are working on it . Please be patient

[daring arch]

Gfx tool is not a hack . It's just improve graphics

[storm flume]

Use of unauthorized third-party software or methods, @daring arch, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[wraith brook]

@daring arch It modifies game files .

[night cloak]

‏Hi, can someone help me? A friend has access to my Facebook account connected to PUBG Mobile.
‏Is there a special support section for the Arabic language? Please help, please

[vagrant forum]

discord.gg/pubgm-mena

Join that for Arabic support, @night cloak.

[tacit night]

In singapore is the same !

[terse flare]

Is there any way to get back extreme fps in vivo Z1 pro

[daring arch]

Can anyone give pubg Korean link

[celest shadow]

There are no such servers, @daring arch.

[wraith brook]

Well if you don't get that settings it means your device doesn't support it @terse flare

[novel oracle]

Can we purchase UC in KR version outsider KR?

[terse flare]

@wraith brook previously it did but after update it is only showing ultra

[wraith brook]

@novel oracle We only provide support for global version here

@terse flare Maybe previous it was a mistake or bug or something like that

[novel oracle]

Where can I get support for KR version? Any specific discord?

[wraith brook]

No

[terse flare]

@wraith brook for 3 seasons bug will continue

In pmco also they played in extreme in Vivo Z1 pro

[wraith brook]

@terse flare Feel free to post in #old

[celest shadow]

You can only purchase UC for the Korean version through the in-game store, @novel oracle. In addition, you can only receive support for the Korean version through the in-game customer service.

[vagrant forum]

@novel oracle, you can contact the in-game customer support of the KR Client.

[sage shard]

IGN: ×Mr๛Manik× I'd: 5941005758
Bro this is the I'd of that hacker who killed me in bonus challenge....plz help!!

[storm flume]

Hello, @sage shard!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vagrant forum]

@sage shard, you DMed NaDeKo with the details?

[dark plaza]

@wraith brook my Gmail was hacked and the hacker also unlinked my Gmail from pubg and linked his own what should I do he also linked his Twitter

[sage shard]

@vagrant forum yes

[vagrant forum]

That should be enough.

[storm flume]

You can contact the customer service via the game settings, @dark plaza. Refer to subpoint 5.3 in #faq for further instructions.

[wraith brook]

Gmail can't be Unlinked btw

[dark plaza]

password can be changed

??

but now I am trying to regain the password I am not receiving the verification email @wraith brook

[keen gazelle]

Newer version cant login, gonna lose my 500 days daily login....

@normal fulcrum

@lime juniper

@celest shadow

[storm flume]

You can contact the customer service via the game settings, @keen gazelle. Refer to subpoint 5.3 in #faq for further instructions.

[celest shadow]

Do not share your account details with third-parties, @keen gazelle.

[keen gazelle]

I didn't shared

[normal fulcrum]

@keen gazelle Do not ping multiple staff, specially Community team. Just ask the query and someone will answer

[keen gazelle]

I just login In my iPad and this happen

Okie

[normal fulcrum]

@keen gazelle Your region?

[keen gazelle]

North América

[night cloak]

Hello Mod
I Have A Problem Someone Hacked My FB and My PUBG Account Was Connected With My FB But Now I Recovered My FB But He Connected His Email With My Account How To Remove That Email?

[normal fulcrum]

Can you share the screenshot of the error @keen gazelle?

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[keen gazelle]

Is something like that

I didn't take screenshots and I'm in game right now with guess account I'll be right back

[normal fulcrum]

@keen gazelle Share a screenshot of the error so we can understand the issue

[random lion]

Hi

Any one here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @random lion. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@keen gazelle wait for next update

I have redeemed 1000 coins of bonus challenge to 100 UC. I have received mail and collected from mail, but it didn't added to UC in my account.

My character id is:- 5380601860
My In game name:- VeTxMIHIROP

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[normal fulcrum]

@keen gazelle Try reinstalling the app from App Store. Id it doesn't help, you have to contact in-game customer support

[alpine flower]

hey is zombie mode coming back to pubgm because someone in #old said so

[random lion]

OK mu Q is if I have 2 account can I combine them or transfer thing from account to other if the both are mine

[vagrant forum]

No.

[normal fulcrum]

@alpine flower That channel is for feedbacks, suggestion and bugs, not updates. Make sure to go through #735483472432594994

[spring zephyr]

@alpine flower No official info about that, keep an eye on #news.

[random lion]

What about from Korean to global ist possible

[alpine flower]

ok thanks guys

[fickle sparrow]

Great job tencent! Now I'm gettingn hackers that disconnect me! You guys working really hard selling new hacks every week

[random lion]

What about from Korean to global ist possible

To transfer things or skins

[keen gazelle]

@keen gazelle wait for next update
@night cloak gonna lose 500 daily logins....

[normal fulcrum]

@random lion No

[random lion]

OK thx u

[night cloak]

@fickle sparrow
If u have vedio evidence report them in #cheater-reports or send to this link
http://cheater-report.pubgm.cc/
And remember to report them in game

[storm flume]

Hello, @fickle sparrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[bright cloud]

Hello BÖG乡DEMIGOD,

Thank you for contacting us!

We are sorry to know that your account has been hacked.

We request you to help us with the below-mentioned details

1. What is the name of linked social media account (Incase if you linked your account with 2 social media accounts then provide us with both names)
2. The registration date of your game
3. Did you make any payment in the game? (In case yes, provide us the screenshot of payment)
4. Did hackers link your game to any of the social media accounts? if so, please provide the same( Facebook/ twitter/ Game center)

Once we have the above information, we will research your issue and get back to you as soon as possible.

Best regards,

Stella J.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
It is bot or pubg official

[normal fulcrum]

@bright cloud Follow and answer. Posting here won't help you

[bright cloud]

@normal fulcrum i t is official s or the bot

[night cloak]

A bot message that you must reply to, @bright cloud. If you want your issue solved.

[bright cloud]

@night cloak i had been replied

[normal fulcrum]

@bright cloud It's an automated message sent by Customer support to collect information. They can't type this long message everytime. So they make it automaged

[bright cloud]

@normal fulcrum how much does official take to investigate

[normal fulcrum]

Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual.

[night cloak]

Up to a month or longer because of current situations, @bright cloud.

[bright cloud]

@night cloak ok can i request them do early

[night cloak]

You can not, be patient.

[bright cloud]

@night cloak ok TQ for replying me

[spare mango]

@normal fulcrum is there any discord server for pubgmobile lite

[languid rapids]

So I’m ranked top 100 in one of the regional titles for a few days now but I’ve not been able to claim it, there anything i can do or just a bug??

[storm flume]

Hello, @honest sundial!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[honest sundial]

ok

[polar marsh]

@ashen remnant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawny zenith]

Is Midasbuy safe to use for purchase of UC?

[night cloak]

Yes, @tawny zenith.

That’s the only trusted one.

[spring zephyr]

@languid rapids

@tawny zenith Yes, it's safe. https://www.pubgmobile.com/pay

[tawny zenith]

Cool. I do not need any type of login? Just enter credit card details?

[normal fulcrum]

@normal fulcrum is there any discord server for pubgmobile lite
@spare mango You can ask questions related to Lite version in Indian community server. Server link is available in #735483472432594994

[night cloak]

Does beta work on ios now??

Can any one of admins help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[onyx cairn]

Yes, it does. @night cloak

[night cloak]

Thank you @onyx cairn

I have contact support in game but without help and it will get long time which I don’t have it I have an expensive account , so my main e-mail has been hacked The game is linked by Facebook, mail, and google play So i have restored my email and google play and i have fully access to them But Facebook account still with the hacker He logged in to the game and my friends saw him playing 2 games Then I couldn’t login with email or google play account Everytime i login it’s showing me this message

[spring zephyr]

@night cloak In this server?

[autumn gull]

Wtf

Is this pubg remove thid pls

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Im thinking he is getting some time to unlink my accounts and link his With log in to some version of game to ex pubg mobile lite I have contact the support in the game and says that will take up to 90 days

[spring zephyr]

@night cloak Report them to Instagram.

[wanton raft]

We want zombie mode back

[glacial gorge]

We want zombie mode back
I want infection and darkest night mode back

[night cloak]

Which in this time idk if he will link his accounts or play with a cheat apps.!!!

[wanton raft]

I want infection and darkest night mode back
@glacial gorge
Same bro

I want all the modes linked with zombiee

[glacial gorge]

It's should be available in October
Or gone forever

We need zombies
But not in cheer park

[night cloak]

Hello can anyone help

[neon compass]

hi i am geting bad bad lag when the enemy comes near me pls help

[polar marsh]

@slate tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@glacial gorge #old

[glacial gorge]

Ikr

[spring zephyr]

@night cloak Only in-game customer service can you help you with account related issues.

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @neon compass. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[neon compass]

ok

[alpine flower]

hey can we get planes from clan perk?

[spring zephyr]

You can't.

[alpine flower]

oh ok

[fickle folio]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fickle folio. Remember to read through #faq before asking questions in the support channels.

[fickle folio]

Can anyone help how to report hackers ?

[storm flume]

Hello, @fickle folio!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fickle folio]

Ok thanks

[deft solstice]

Fix microphone bug

[cyan portal]

What r u doing pubg

So much deesing nowadays

😫

[night cloak]

@deft solstice Try to restart your game if your mic gets glitched

[deft solstice]

@night cloak i allways do that, but how to fix this glith

[wraith brook]

@deft solstice Try Changing DNS

[night cloak]

It's temp glitch it can't be fixed totally atm

[deft solstice]

I can't find dns in my settings

[wraith brook]

@deft solstice Refer to subpoint 4.5 of #faq

Do it 1.1.1.1

[deft solstice]

I don't want change my dns

[night cloak]

Or you can try using the discord mic if you and your teammates are in a same dc server for now, it's a lot better than in game mics

And do make sure to turn off your in game mics tho or else there would be a lot echoes

[deft solstice]

My friend doesn't has giscord

[night cloak]

guys i have a question

[quick fulcrum]

Hello there i have a problem can any one help me

[night cloak]

@deft solstice well those are the only solutions for your issue right now.

[deft solstice]

@night cloak that is ....

[quick fulcrum]

I have a problem with my account i can't log in to my game via my Gmail and only my game is connected to my Gmail can any one help me for that ?

[night cloak]

@quick fulcrum please contact in game customer service for any account related issues.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[vagrant forum]

Ask that in #emulator-support, @night cloak.

[quick fulcrum]

@night cloak bro i have logged in and logged our several time and i faced that problem via email it says (please wait before taking this action again) and alos via password it says (failed to log in please try again)

@night cloak yesterday i faced this problem

[vagrant forum]

@quick fulcrum, the feature is still in beta stages so there may be some issues with it. Feel free to report it in #old.

[quick fulcrum]

@vagrant forum i have sent to them but i still can't log in and play what should i do ?

[elfin canopy]

Rest assured,@quick fulcrum, the Tencent staff reads that channel on regular basis, it'll be fixed soon.

[quick fulcrum]

@elfin canopy ok i will wait for them

[lost anvil]

Hacker roport link pls?

[storm flume]

Hello, @lost anvil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[lost anvil]

Thanks

[glossy gull]

Hi.
I'm from bangladesh. It's been a week with high ping do anyone know where to get technical team support?
It can't be an internet issue because the other games have good ping with the same internet. I'm using wifi.

[tepid stratus]

@glossy gull check pin message of this channel

@heavy yarrow your social media needs to be linked longer than 21days

[heavy yarrow]

When I unlink hackers twitter this type of message will showd

[frank badger]

my kills are not getting count in achievement do it yourselfer it is stuck on 147

[night cloak]

@glossy gull Switch to mobile data. The best suggestion I can give you is, go to Facebook and search for PUBG MOBILE YourCountryName and join the group. Ask there if anyone is getting good ping in the game. If they are, just ask them what they are doing to achieve that.

[tepid stratus]

@heavy yarrow read #faq 2.5

[frank badger]

anyone having idea regarding my problem

[glossy gull]

Thank you very much

[night cloak]

@frank badger Which achievement is it? Have you tried repairing the client?

[heavy yarrow]

@tepid stratus my account is hacked

[frank badger]

do it yourselfer achievement

[night cloak]

Which achievement, @frank badger? I have completed a lot of achievements.

[tepid stratus]

@heavy yarrow then contact in game customer service only they can help you

[heavy yarrow]

@tepid stratus @tepid stratus this was the hacker social media account

[night cloak]

What’s the description of the mission?

@heavy yarrow You need to wait 21 days to unlink a social media.

Next up dat???

[heavy yarrow]

@tepid stratus I contact them I send her all information

[frank badger]

i tried cache clear and client clear also but nothing happened

[heavy yarrow]

Okk

[night cloak]

@frank badger which achievement, what’s the description? Kill enemies?

[tepid stratus]

@heavy yarrow then wait patiently they will response

[heavy yarrow]

Ok

[night cloak]

@frank badger the do it yourself mission with the guncraft skin? This means guncraft skin, not M416 glacier skin by the way. To unlock a guncraft skin go to Workshop then Guncraft and spin the SKS wheel once for 10 UC. You will be guaranteed the SKS guncraft skin and can complete the mission by getting kills, only works in classic mode, does not count kills in arcade. Hope that helps.

[primal herald]

[frank badger]

i have s12k skin @night cloak

but it is stuck on 147/150

[night cloak]

Make sure you equip it, @frank badger. The mission does work, I’ve tried it. You need to be in classic mode.

Knocking someone doesn’t count as a kill.

[frank badger]

i am 100@ sure i equip it all The time

[night cloak]

You have to finish them with SKS so it says you killed so and so with SKS.

[frank badger]

even my shotgun mastery is not getting count

[night cloak]

Then I am not sure, try waiting a few days. Or maybe the mission has a daily cap like most.

[frank badger]

i knockout him with s12k and kill with s12k

[sick shale]

@frank badger in which mode?

[frank badger]

do it yourselfer @sick shale

[night cloak]

Mode, @frank badger. Not the mission.

Classic or arcade?

[frank badger]

oo sorry in livik

[night cloak]

Livik works fine for me.

[frank badger]

i try in arcade also

but not getting count

[sick shale]

Not sure if there's a limit or not for this achievement

[night cloak]

@sick shale there is a limit for most, so I’m guessing yes.

[sick shale]

But try tomorrow

[night cloak]

Try again tomorrow.

[frank badger]

i was trying for the unique destiny title

but lets wait for tomorrow

[night cloak]

Rebel has unique destiny

[frank badger]

nice bro

thank you for helping i will try again and let u know

[glossy gull]

@tepid stratus just finished the survey. Should I do anything else?

[night cloak]

You can’t do anything else, @glossy gull.

Please be patient.

Report them via the spectate option, @keen karma.

Or use #cheater-reports, you have access.

When the channel reopens.

I do believe they were thinking about implementing something to tackle the hackers.

Also, please remember that new hacks come out everyday.

[glossy gull]

So that's the reason of high ping?

[analog current]

Any news about PMCO Pakistan

[night cloak]

High ping is not related to hackers, @glossy gull.

In #news pinned messages, @keen karma:

The official team is dedicated to bringing you a fair gaming environment and will soon be introducing a safety observation period to further improve the overall gaming environment by preventing suspected cheaters from potentially playing unfairly. With the help of machine learning, the system will be able to automatically identify players who are attempting to damage the fair gaming environment and violate the end-user license agreement, and remove them from the matching queue to ensure the fairness of matches. Once the above behavior is detected, players who are attempting to damage the fair gaming environment will have to play the game under safety observation for a period of time safety observation period. During the safety observation period, players who are attempting to damage the fair gaming environment will not be matched with other players who are not under safety observation, their earnings from matches and battle statistics will not be recorded, they will be unable to team up or spectate matches, and they will only be able to play limited game modes until the observation period ends. If such players damage the fair gaming environment during the observation period, their account will be permanently suspended.

So I guess they’re going to release this soon?

[glossy gull]

I heard they're about to release an anty-cheat app

For an official tournament in bangladesh

[night cloak]

@keen karma yes I agree with you, grinding to ace feels like conqueror but let’s use #pubg-mobile as we don’t require support. The hackers will multiply again next season, it’s frustrating.

You as well, @glossy gull. Use #pubg-mobile.

We will only be clogging up this channel when someone really wants support.

[distant ermine]

Any idea? Im sitting next to the Wi-Fi and this happend. Please Please make better servers!

[night cloak]

I know but complaining here is useless, check my post in #old, @keen karma.

Pinned messages, @distant ermine.

[spring zephyr]

@distant ermine It's because of your unstable internet connection, contact your ISP regarding this.

[distant ermine]

Dude. Just only 1 time say not the players fault. Do you blind? Lots of people write message about ping and bad servers...

[night cloak]

Will be fixed soon, fill out the survey in the pinned messages.

[storm flume]

Hello, @keen karma!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[distant ermine]

@keen karma I agree!

[night cloak]

@keen karma not machete it’s actually a moderator using a command.

[wraith brook]

Well complaining here doesn't do anything either

[distant ermine]

This game was dieing

[night cloak]

@keen karma complain in #old.

[distant ermine]

@keen karma yeah... and we are spend lots of time this game... but why...

@night cloak stop say this. Its doesn’t work!!!!

[night cloak]

Please use #old, complaining here won’t do much.

[distant ermine]

@keen karma yes

[night cloak]

Actually, continuing to complain here might result in you both being muted.

So it will lead to consequences.

[wraith brook]

@keen karma U are elite so u must follow rules bruh

[night cloak]

I mean, everyone has to follow the rules.

Doesn’t matter what rank you are.

[wraith brook]

Must know*

[distant ermine]

Nice😂😂 we are say our problem and u are just come here and said ”go explen here ect...” it doesn’t matter where we are explaining🙂

[onyx cairn]

a wild @night cloak appears

[night cloak]

Exactly so complain here once dont overdo it if the mods gonna see you talking and not following the rules then you guys gonna get muted for sure , it's better to have a discussion abt this in #pubg-mobile

[sonic dew]

How to complete this mission ?

[night cloak]

Can’t achieve it yet, @sonic dew.

👀

[wraith brook]

Rock came yayy he will handle

[sonic dew]

Okay

Ace character yet to come ?

[spiral mural]

سلام عليكم

ممكن مساعدة؟

[night cloak]

@sonic dew just try to be in ACE tier if you can i think it something to do with ACE tier

[wraith brook]

@spiral mural Use English only

[storm flume]

Please do not use languages other than English, @spiral mural. Refer to #735483472432594994 for regional communities.

[night cloak]

Can anyone help me?

State your issue, @night cloak.

[sonic dew]

Ok @night cloak

[night cloak]

@night cloak my account is hacked

[spiral mural]

my english not good just litel

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@spiral mural you can join the MENA server, link in #735483472432594994

Translation exists as well, @spiral mural.

[distant ermine]

@night cloak if your problem is high ping or server or cheater. Melanie just comme and say go to #old #cheater-reports😂😂😂😂

[night cloak]

Stop, @distant ermine.

@distant ermine if you don't need any assistance please move to a discussion channel

[storm flume]

Please do not use languages other than English, @night cloak. Refer to #735483472432594994 for regional communities.

[wraith brook]

@night cloak What misuse ?

[night cloak]

He is misusing texting Girls for number@wraith brook

[distant ermine]

This server is only for “stupiiid” people who think if they write here his problmes its gone be fixed. But its doesn’t help anything!

[night cloak]

Nyc@distant ermine

Well, I hope you enjoy your warning or mute, @distant ermine.

[tribal mason]

@distant ermine he is right ✅ I never seen anything fixed

[sand path]

Maybe @spiral mural

[wraith brook]

I am getting ponged

[spiral mural]

@sand path relly?

[sand path]

If you were cheating

Definitely.

[daring sapphire]

Türk varmı

[hazy drift]

ooo

[storm flume]

Please do not use languages other than English, @daring sapphire. Refer to #735483472432594994 for regional communities.

[hazy drift]

Yo guyZ whatsup...!!!! 👋

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hazy drift. Remember to read through #faq before asking questions in the support channels.

[spiral mural]

@sand path no im not cheating

[sand path]

If you were.

[night cloak]

@hazy drift please move to #pubg-mobile or #chat if you don't have any issues with the game

[hazy drift]

sorry

[night cloak]

@spiral mural It wont give you a ban if you haven't done anything wrong other than installing the TGB and switching back.

[distant ermine]

I told you😉 delet the message!

[vagrant forum]

You wouldn't need to type that entire para if you could just get one thing clear that the discord staff isn't a part of the customer service.

[spiral mural]

@night cloak @night cloak Thank you, you made me happy

[tribal mason]

@distant ermine i already read the message 😉

[distant ermine]

Nice😉

But I think I can’t write here any more because I get muted😂😂😂

[tribal mason]

@distant ermine people don't accept facts because it hurts

[vagrant forum]

You can discuss about it as much as you want in #pubg-mobile. But do not post unnecessary stuff on this chat.

[distant ermine]

Yes @tribal mason

You see? @tribal mason Neko started he get the “virus” and he started write here the UNNECESSARY stuff😂

[vagrant forum]

Move over, won't warn you again. Next will be a mute.

[tribal mason]

@vagrant forum I know your doing your job but in deep down you know nothing going to be fixed

[tiny anchor]

Guys, if apple cut off unreal engine will pubgm be affected !! Specially IOS players?

[night cloak]

Do you need any assistance in here. @tribal mason.

[tribal mason]

@night cloak nope

[night cloak]

feel free to use a discussion channel then.

[vagrant forum]

The team will deal with it if that were to happen, @tiny anchor. Please don't be worried about it as there hasn't been any official announcement about it yet.

[tiny anchor]

Anyone has an answer?

[tribal mason]

@night cloak thanks but I'm done with discord

[tiny anchor]

@vagrant forum there is an official statement by epic games that is why im worried

[slender pilot]

Hello, just wanna know if the ingame ban function in working properly? Last night I was killed by Saudi hackers every single game and back to Crown V again. Reported em but in vein. Thank you.

[night cloak]

@lime juniper hey i have a big problem... i purchased UC for 300$ yesterday on stream (3x 100$) but i never recieved the UC... my money got charged tho

@night cloak OH MY—

Is that the real talk to hand

huh

@slender pilot it do works, additionally you can use http://cheater-report.pubgm.cc/

ye lol

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[slender pilot]

Thank u

[night cloak]

@night cloak you need content creator lol

[lime juniper]

Nice to see you here, @night cloak. Let me send you a private message.

[night cloak]

@night cloak use a discussion channel.

@night cloak yeah i had it but it was taken for some reason

@night cloak I don’t want to bother him in other channels.

@lime juniper ok thanks!

@night cloak why react so rudely, he’s a content creator. I don’t want to keep pinging.

I know that and support channel is not for conversations.

@night cloak plenty of times I’ve seen you having conversations here.

Can I report people for underage?

Mods don’t do anything @night cloak

They just tell you to report to Discord

Pubg not discord

Nothing @night cloak

report them via in game

@night cloak You know and the creator know that the game have a botted customer service

And they don't do anything.

all you can do is to report nothing else.

Ok will report here.

[last quartz]

Bro i am solo push and 7 points needed and hacker come and kill and -40....how i do plus now bro.....i get plus so hardly so much camp bro....what i do

[storm flume]

Hello, @last quartz!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[last quartz]

And what about minus

Nothing done?

[fierce night]

Hello i have a serious problem
i was team uping with my friend he was playing with me as normal we were ranking but last week he used cheats on his account but i didn't play with him while he cheating i was sleeping ! and after he used it he got b...n 10 and after 1 day i got 7 days! but i never team up with cheater ! only because i was playing with him before he use it

now my account is in dangerous because of this bug

i copied my friend problem since he can't really talk in english

[celest shadow]

Hello, @last quartz. Should the hacker that you reported (and faced in previous matches) gets suspended, you will be compensated for the points you lost in that particular match. Please remember that it will only be applicable if the cheater gets suspended.

[fierce night]

any solution for this?

[night cloak]

@fierce night maybe he was using some cheats while playing with you so that's why you get a ban for a week

[fierce night]

no he wasn't for sure

[chrome lichen]

Had around 500 uc in account but it disappeared automatically . Pls help I had taken it from hard work

[storm flume]

You can contact the customer service via the game settings, @fierce night. Refer to subpoint 5.3 in #faq for further instructions.

[fierce night]

it is automatic b...n

[night cloak]

@fierce night how can you be so sure abt it?

[last quartz]

@celest shadow thank you very much bro i am highly obliged

[fierce night]

cuz i know him he got angry cuz a magic killed him and insulted him so he go buy it

[chrome lichen]

Had around 500 uc in account but it disappeared automatically . Pls help I had taken it from hard work

[fierce night]

too and come revenge

[celest shadow]

Kindly contact the in-game customer by clicking the "File Claim" button for further inquiries, @fierce night. We cannot help you with account suspensions or any account related issues.

[fierce night]

he gived me records of his gameplay

[storm flume]

You can contact the customer service via the game settings, @chrome lichen. Refer to subpoint 5.3 in #faq for further instructions.

[fierce night]

i m just telling about this bug

cuz anyone can play with u whole day and in the last of day he use cheat and u get b..n with him

[cursive bronze]

Hi My PUBG account got hacked by someone and after sending so many mails and msgs in game setting there is no response from there end. Kindly do something because I have spent more than 2 lakhs in my PUBG I’d

[chrome lichen]

I had already contact customer service but no reply can anyone tell how I het my uc back.

[fierce night]

in game support doesn't reply only boots answers so can you tell the support about this

[night cloak]

@chrome lichen contact the in game customer service for this issue there's nothing we can do about that.

[polar marsh]

@fierce night:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @cursive bronze. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cursive bronze]

Here also only bots are replying very disappointing if this is the biggest game in whole world then there should some privacy and customer support as well

[chrome lichen]

Why my uc automatically disappeared 😖

[storm flume]

You can contact the customer service via the game settings, @chrome lichen. Refer to subpoint 5.3 in #faq for further instructions.

[chrome lichen]

In customer service the bot is not working

Pls can anyone help me

[night cloak]

nothing we can do about that, contact them again,

[pastel shadow]

Need help my pubg is diamond 4 and it goes down to platinum if I got chicken dinner

[cursive bronze]

Worst things ever they can’t do anything anywhere

[green wolf]

How to report team ups in solo matches

@polar marsh

[night cloak]

report them via in game

[heavy vortex]

@pastel shadow Can you share a screen shot

[green wolf]

Which option?👀

[heavy vortex]

Teamers

[silver crescent]

@storm flume

[haughty halo]

Servers maintenance? This time update

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @silver crescent. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@haughty halo ??

[haughty halo]

Pubg mobile 1.0.1 is upcoming update.... Pubg should do full server maintenance ?

[night cloak]

There's no current plan for that, if we're doing that it will be announcing in the #news, @haughty halo.

[wise umbra]

help me

Help me i alredy uptodate

[night cloak]

@wise umbra For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[sick shale]

@silent acorn Try asking in MENA server

[night cloak]

@silent acorn Are the content yours? Or, you collect others content?

[haughty halo]

When i playing... Using wifi connection.. My ping drop down to 700ms. But i have high speed internet connection

[ornate thicket]

@silent acorn 😍

[night cloak]

@silent acorn Ask in MENA server maybe, as Rebel suggested.

[silent acorn]

@night cloak Where can I find MENA server please ?

[night cloak]

discord.gg/pubgm-mena

[silent acorn]

Thanks dude!

[lapis current]

Can we run beta PUBG mobile in iOS 14

[night cloak]

You can. But not sure if the beta is available for iOS yet.

[haughty halo]

Korean pubg mobile server link

[maiden crescent]

Hello
I need help please I link to my account on Facebook and Twitter. And by e-mail and phone number.Today in the morning I opened my account through Twitter and it did not open and I opened it through Facebook and it never opened. And I discovered that someone had hacked the Facebook and Twitter account and changed the code and everything in the two programs. I tried to restore the programs, but it failed, and now I can never access these two programs. And he sent me a text message. And he's asking me for money..to give me access to my programs that he's hacked. Now I open the game via e-mail. I have access to my account in the game via e-mail and my phone number.But he's interrupting and upsetting me.. What's the solution. Please, please, I need help .. I want to cancel access to my account through Facebook and Twitter. By a way other than the another way that is for the game, which needs seven days. Because he can easily enter and cancel the case.I paid a lot of money into my account. Tired q development of the account. I'm afraid to lose him. I need help😔💔

[night cloak]

Whats MENA server for?

There's no discord server for the Korean version, @haughty halo.

[maiden crescent]

im realy need help💔

[night cloak]

@night cloak For people living in MENA.

[haughty halo]

@night cloak but why ping drop in aisa region

[night cloak]

@maiden crescent For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

@haughty halo Drop or increase?

[haughty halo]

I got 700ms

High ping isuee😞

[night cloak]

700ms is not normal. Whenever that happens try to switch to mobile data. Mobile ISP usually have stable stable internet.

[haughty halo]

I have high-speed connection

[green wadi]

Pls help me with this

[night cloak]

@green wadi For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[maiden crescent]

@night cloak
thanks I know. I did this. But there is only an automated response. I need to speak to a company employee. Can I do that ... Only the answering machine answered me. Do you understand me?😢

[night cloak]

@haughty halo Internet speed does not mean stable. Try to switch to mobile data and see if the issue still persists.

[haughty halo]

Same of data pack / wifi connection.... Packtloss,dsync....

[storm flume]

Use of unauthorized third-party software or methods, @dusk hatch, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@dusk hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@maiden crescent The automated message is not there as cosmetic. Carefully read what it says and follow the steps.

[lament venture]

How to unlink emai linked

[maiden crescent]

According to your knowledge of the game. Can I disconnect Facebook and Twitter from my account??

[night cloak]

@haughty halo Could you share two short screen recording videos, 1 while playing with data and one while WiFi?

@maiden crescent You can.

@lament venture You cannot unlink email at the moment.

[lament venture]

🤦🤦🤦

[cyan portal]

Is it not good to use VPN?

[haughty halo]

But am playing on KR version

Is it not good to use VPN?
@cyan portal no

[cyan portal]

To get gud skins

😋

[maiden crescent]

thanks🌹 @night cloak

[night cloak]

@haughty halo Unfortunately, this support is for global version only.

@cyan portal Such activity is not allowed. And, you risk a ban for doing that.

[keen ether]

Why there are so many hacker in ffp mode...is pubg is doing something to shop them...you can find atleast 20 hacker in leaderboard

[storm flume]

Hello, @keen ether!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[unkempt pewter]

Pls reduce game size it's about 11 gb

[night cloak]

clear the data

[winged valley]

Question How was the enemy we killed mid-game able to talk to us till the end of game though my speaker was set to "Team only"?

He was trying to abuse us till the end, boasted of using ESP and how we felt after losing two teammates to him.

[wraith brook]

@winged valley Your mic may be on team , speaker on all

[winged valley]

No I double checked @wraith brook Same was the case with all my teammates. He was talking to all of us.

[gritty glade]

Is it not good to use VPN?
@cyan portal

There Are No Anything Written About VPN on PUBG CORPORATION TOS.
So, It Will Not Ban You.
But Do Not Play With Active VPN.

clear the data
@night cloak

Not Data But Clear Cache.

[night cloak]

@gritty glade it was an issue from the Device not from the Game side.

[storm flume]

Hello, @lavish spire!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[lyric vector]

where is monthly subscibe

i cant see it

@night cloak

[night cloak]

could you explain

[lyric vector]

the monthly subscribtion that you can buy staff with gold

it cost 10 dollar

[polar marsh]

@queen vessel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lyric vector]

the monthly subscribtion that you can buy staff with gold
it cost 10 dollar

[night cloak]

are you referring to the prime plus options

[lyric vector]

yes

[night cloak]

Try reinstalling the game from the official store, if that doesnt help contact the in game customer service.

[lyric vector]

i use galaxy store version

or re install goole play version

[night cloak]

install from Play Store

[lyric vector]

ok

thanks for help

[winged valley]

Question How was the enemy we killed mid-game able to talk to us till the end of game though my speaker was set to "Team only"?

He was trying to abuse us till the end, boasted of using ESP and how we felt after losing two teammates to him.
@winged valley @night cloak Any explanation?

[spring zephyr]

@winged valley Do you have a video of it happening?

[winged valley]

Unfortunately not. Video wouldnt prove much anyway, you wouldnt know if it was my teammates or enemy just from video. Only that my speaker was set to "team".

[spring zephyr]

Seems like a bug, please do report it 👇

[storm flume]

Hello, @winged valley!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[restive marsh]

Banned for no reason! How to report?

[spring zephyr]

@restive marsh You got banned?

[restive marsh]

My friend got banned today for no reason. He didnt use hack or anything. His kd is even 2 with 100 matches. Diamond tier.

[polar marsh]

@restive marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Pro plays is a discord member and he got pubg partner and uc by daniel and i am official influencer i havent got

[spring zephyr]

The "PUBG Partner" title is not something one can apply for. The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community. We do not give it to players who ask for it.
@night cloak ^

[night cloak]

He is not content creator

[spring zephyr]

Moderator.

[night cloak]

No

read the above message again

[heavy vortex]

moderators

[night cloak]

Yes he is sorry ok

How to be moderator

[storm flume]

Please refer to subpoint 6.2 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Where can i see my rank

[spring zephyr]

By doing !rank in #481204134859505684

[night cloak]

@spring zephyr tganks

[polar marsh]

@high tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[granite orbit]

My facebook and pubg account both were hacked. Someone else has been using my account since yesterday. My UC and clan points are at risk. Can someone please help me with this?

[storm flume]

You can contact the customer service via the game settings, @granite orbit. Refer to subpoint 5.3 in #faq for further instructions.

[spice lance]

How do i unlink facebook account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @spice lance. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[granite orbit]

@storm flume I can't contact in game support because I can't login from that acc

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @granite orbit. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[urban cloak]

Why asia server high ping issue not solve

[storm flume]

Please refer to this channel's pinned messages for further information, @urban cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[spice lance]

I can't unlink facebook account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @spice lance. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spice lance]

I read that and i have already linked two social media accounts

Facebook and Twitter

So when i click unlinking account it only show Twitter not facebook

[spring zephyr]

Which social media account do you want to unlink?

[spice lance]

Facebook

[spring zephyr]

Log-in from Twitter.

Then, you can unlink your Facebook account.

[spice lance]

Okk

Done thanks for the help

[vagrant forum]

It shows the account that you are currently not logged-in with.

[spice lance]

My bad

I didn't read that

[wraith brook]

Who ping me here ?

[night cloak]

@wraith brook it was Anis\_DZ#9309 use #discord for these.

[wraith brook]

Ok why he pinging me though ?

[night cloak]

[spring zephyr]

It was a question, he pinged everyone in this channel at that time.

[hoary tusk]

Hey need some help about ping issue

[storm flume]

Please refer to this channel's pinned messages for further information, @hoary tusk:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[hoary tusk]

Getting high ping in alternative matches

[alpine brook]

@sand path why not the hacker team get banned from pmco sa?

[wraith brook]

@spring zephyr But why I got 4 pings from him

He wants something from me I guess let me dm

[night cloak]

It was regarding to the Chinese emulator

[wraith brook]

Oh

[mild dove]

What?

[spring zephyr]

Can you explain your issue?

[mild dove]

I was checking my achievements and saw this so i send this to you

[spring zephyr]

So, what's the issue?

[mild dove]

I cant claim the jinxed 2

[wraith brook]

It's not completed how can u claim

[mild dove]

So how is jinxed 3 196

[cosmic gazelle]

I spent a lot on this draw to get this and now you're giving it for cheap to all. Hats off

[heavy vortex]

3 is for Mythic.. 2 is for legendary

@cosmic gazelle #old

[spring zephyr]

@mild dove Read it carefully, the 2nd one is for Legendary items, the 3rd one is for Mythic items.

[mild dove]

Oh sorry 😂 im dumb

[wraith brook]

I have many people confused with this

You are not the only one

Even me

[night cloak]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Can you give a 10 million influencer pubv partner

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[solemn oxide]

Does high ping issue solved

[storm flume]

Please refer to this channel's pinned messages for further information, @solemn oxide:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[wooden hemlock]

when bonus challenge gonna came out on SEA lah

[night cloak]

Is there any way to unlink a FB login in 1 day or less than that?

@night cloak nope, it takes 7 days for the process

@wooden hemlock no information about that.

Any way to block FB login like if anyone tries to login from FB they cannot log in

[polar marsh]

@light hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant forum]

You can try to remove the game's access from facebook settings. If someone tries to log-in with facebook then it would show Authorization Revoked, @night cloak.

[night cloak]

Hmm

ok

[jade yarrow]

Hello there
Somebody told me that there is one other way to get m4 glacier skin except opening classic creates!
Is there really one another way?!
I really want to get that skin
Please help me if there is an other way.
Thanks

[wraith brook]

No other way

[jade yarrow]

@wraith brook thanks

[vagrant forum]

No there isn't, @jade yarrow. Please be aware of it that if anyone claims that there is a different way then its most likely a scam.

[fringe grail]

سلام عليكم

في حدا يحكي معي

[storm flume]

Please do not use languages other than English, @fringe grail. Refer to #735483472432594994 for regional communities.

[jade yarrow]

@vagrant forum
Thank you for telling me that.
But They told me that they're got the skin with some redeem codes
Is it possible?

[vagrant forum]

I'm not aware of any such method.

[polar marsh]

@neat marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

If you have seen that on YouTube it’s a clickbait. @jade yarrow

[jade yarrow]

@vagrant forum thank you by the way
But if theres any way to get that skin pelase remind me
🙏

@storm willow what you mean?

[vagrant forum]

For now the only way would be to get it from crates, which depends on luck.

[jade yarrow]

I didn't have any luck on it :)

[storm willow]

There are multiple YouTube videos- showing that you can redeem from code- which is click bait/fake . @jade yarrow

[wraith brook]

@jade yarrow I know these types of scams they will give you a link and when u click your id will be gone

[storm willow]

Currently it’s available on crate as Neko said

[jade yarrow]

@storm willow aha I see.
Thank you so much 🙏

[storm willow]

You’re Welcome

[twin furnace]

I can no longer log into my account

[deft solstice]

How to fix microphone bug? @everyone

[sage dirge]

how to fix sound delay issue ?

[spring zephyr]

@deft solstice Change your DNS to 1.1.1.1

@sage dirge Are you using wireless headphones?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @twin furnace. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sage dirge]

gameloop emulator updated , on pc( i3 4160 gt 640 8gb ram gygabyte m81h MOBO) with wired headset , sound drivers updated , good ping with no pkt loss

[storm flume]

You can now access #emulator-chat and #emulator-support, @sage dirge. Revert this at any time by sending .emulator in #481204134859505684.

[spring zephyr]

@sage dirge Use #emulator-support.

[sage dirge]

they said that its ingame issue cause i dont have that with other games

[fierce dock]

What the well is happen with observation period server

Its putting me again and again in that

[storm flume]

You can contact the customer service via the game settings, @fierce dock. Refer to subpoint 5.3 in #faq for further instructions.

[sage dirge]

@spring zephyr so what should i do ! i am a startup streamer and i am not streaming because of that

[spring zephyr]

@sage dirge Please use #emulator-support for emu related issues.

[night cloak]

Why is the loot in the most area’s in Erangel bad? Fix that

[sage dirge]

they did direct me here !

[wraith brook]

@night cloak Give that feedback here #old

[sage dirge]

@spring zephyr they did direct me here !

[winter forum]

When will pubg link feature will be fixed ?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @winter forum. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@sage dirge Ask in #emulator-support and wait for a response

[sage dirge]

i was in the gameloop support discord

i talked to heyiamnoob

[winter forum]

@spring zephyr when pubg email link feature will be fixed ?

[celest shadow]

This channel is reserved for PUBG MOBILE related support. We are unable to assist with emulator related issues here except for #emulator-support.

[night cloak]

well zombies mod come back in the next updates ?

[abstract nexus]

After a week why i can't redeem vochers and uc

[twin furnace]

I have a problem that the support team needs to talk to!!!

[celest shadow]

@winter forum, the email linking feature is in beta. There are no information on unlinking features for email, however any issues related to it should be addressed soon.

[sage dirge]

This channel is reserved for PUBG MOBILE related support. We are unable to assist with emulator related issues here except for #emulator-support.
@celest shadow ok i will wait there i hope my subject wont get discarded 😦

[celest shadow]

Kindly state your issue, @twin furnace.

Feel free to suggest that in #old, @night cloak.

[winter forum]

@celest shadow when i put my email verification code come when i type it it says password incorrect

[abstract nexus]

@celest shadow reply to my question

[winter forum]

there is no password option still why?

[celest shadow]

You may ask this in the PUBG MOBILE India Discord Server, @abstract nexus.

discord.gg/pubgm-india.

Any issues related to it should be addressed soon, @winter forum.

[winter forum]

@celest shadow ohk thanks

[night cloak]

@celest shadow if i buy prime memebership today for 1 month and cancel it today itself cause i only want it for 1 month so i will get uc for 30 days right?

[celest shadow]

That is correct, @night cloak.

[night cloak]

Kool thx@celest shadow

[crude void]

A personal message was sent to me about potentially fraudulent interactions in an in-game chat.

Please tell me how to block the message

[celest shadow]

Could you share a screenshot, @crude void?

[crude void]

wait

[night cloak]

Help him

[storm flume]

You can contact the customer service via the game settings, @twin furnace. Refer to subpoint 5.3 in #faq for further instructions.

[hexed mural]

I am having issue with Ipad Mini 5 when playing TDM its use to stuck some times and some time my controls doesn't work

[urban jasper]

Hi

[polar marsh]

@urban jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​