questions

[wraith brook]

@solemn oxide If it's a server sided issue then wait patiently it will be fixed soon

[polar marsh]

@brave wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith brook]

You may or may not receive items

As it is unofficial

[vagrant forum]

Most likely not, @potent flint, but the UC you purchased will be deducted.

[potent flint]

What if I already used the uc @vagrant forum

[misty shoal]

I reported it via email, they told me it was not clear

But the video is very clear and spected very clear

[vagrant forum]

You might not receive the UC in the first place since those sites are not trusted.

[wraith brook]

Will be deducted see the message by Neko

[nova bronze]

Ping issue

😭

[wraith brook]

@nova bronze Fill the form in pinned messages

[storm flume]

Please refer to this channel's pinned messages for further information, @nova bronze:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[nova bronze]

Already filled😭

[wraith brook]

Then wait patiently

[kindred breach]

Thank you 🙏

[vagrant forum]

Then please be patient. Try playing on a different internet connection in the meantime as changing the internet provider fixed the issue for some players, @nova bronze.

[bright cloud]

Plzz help my account was hacked

I need immediate help

[vagrant forum]

Can you still access the game account, @bright cloud?

[polar marsh]

@fierce night:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bright cloud]

@vagrant forum yes with facebook and play games

[fierce night]

lol i didn't say b...n and got muted

@vagrant forum did you read my message?

[wraith brook]

@fierce night Type without the use of ban

[vagrant forum]

Which social media account was hacked, @bright cloud?

[wraith brook]

Or other similar words

[fierce night]

i didn't use it

[bright cloud]

@vagrant forum no bro they linked thier gmail and mobile with my account so i cannot able to change my email and mobile no

@vagrant forum plzz help bro

[wraith brook]

Wait for reply

[vagrant forum]

The hacker could not have accessed your game account unless one of the linked social media accounts was hacked, @bright cloud. Please change the password for the linked social media accounts and enable two-factor authentication.

For removing the hacker's linked email you will need to contact the in-game customer service. Follow this example :

[limpid socket]

You need to contact the in game customer support. Refer #faq 5.3 @bright cloud

Ask them to unlink it.

[wraith brook]

Well if he could take back the hacked account problem will be solved

[bright cloud]

@limpid socket i did that they are saying wait for 90 days

[vagrant forum]

Then please be patient and wait.

[slow roost]

am i the only one having audio issues where i cannot hear my teammates or talk to my teammates 😔

[wraith brook]

Yeah it takes 90 days

[bright cloud]

@vagrant forum how much time take solve my issue sir

[wraith brook]

@slow roost Tried changing DNS ?

[slow roost]

DNS?

my wifi ?

[wraith brook]

Yes

[vagrant forum]

As it says, it may take up-to 90 days.

[slow roost]

to what

[wraith brook]

1.1.1.1

[bright cloud]

@vagrant forum they will use my account till 90 days

[slow roost]

will that affect my wifi speed or mess up my connection?

[wraith brook]

Nope

Or you can try playing on a different connection if you feel so @slow roost

[slow roost]

diff connection?

[brave wolf]

Sep6,90hz display can got 90fps?

[wraith brook]

Mobile data or else

[vagrant forum]

Unfortunately yes. The response from the customer support is delayed due to a large number of similar requests and the restrictions due to the covid-19 pandemic. Please understand the situation and be patient, @bright cloud.

[bright cloud]

Plzz reply bro any more way to contact them

[wraith brook]

@brave wolf In next update

[slow roost]

i tried all have the same results

sometimes i hear them

[brave wolf]

@wraith brook 🔥

[wraith brook]

@slow roost Do this problem occurs with mobile data also ?

[slow roost]

i have not tried on mobile data

i'll update ya

[wraith brook]

Try DNS change if still not resolved then you have to wait for update unfortunately

[slow roost]

i have a iphone x, does anyone have similar issues here?

like on ios specific ?

[brave wolf]

Bonus challenge not refreshed after more request but connecting thailand server getting refreshed why?

[wraith brook]

For what I have seen that ios users face it more but there are some Android ones also @slow roost

[red otter]

hello i think lots of pubgm accounts are hacked as lots of random people and many of my friends dm me about a unknown website "skinmax14.com" and when you ask them about why did you send such messages they say they didnt do msg anything and they also say that they recived the same msg frm my account pls help @vagrant forum

[slow roost]

ah ok

i'll try with mobile data and tell ya

[wraith brook]

@red otter Don't believe in fake sites

[red otter]

yaa i dont belive in those

but why the hell they say that i have dm'med them when i have not

[wraith brook]

Block them they do this to scam people

[slow roost]

you would've entered ur credentials.....idk

[vagrant forum]

Be advised that your account safety is your own responsibility. Falling for such links would be your fault, please be aware of them.

[wraith brook]

@night cloak Isn't the last message in #old Abusive ?

[night cloak]

Removed

[vagrant forum]

Mods regularly check that channel, @wraith brook. You don't necessarily need to mention them for it. Thanks for the report though.

[wraith brook]

😑

[red otter]

btw whats fake and whats real midasbuy also scammed me

[marsh pagoda]

Will an ipad air get 90 fps @polar marsh

[red otter]

pubg trusted website

[wraith brook]

@vagrant forum Cuz it was more than 10 minute so I did

[red otter]

so called

[night cloak]

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:
@red otter
[e-mail]

[red otter]

yess i did it

they didnt reply

[vagrant forum]

https://www.pubgmobile.com/pay, this is the only "real" and trusted website to purchase UC.

[wraith brook]

Are UC in midasbuy cheaper ?

[red otter]

i bought uc through that website

[night cloak]

Wait for 24 hours

[red otter]

nope they are not @wraith brook

its been a whole day and todays a 2nd day @night cloak

[wraith brook]

Well I prefer in game then if there is no difference

[night cloak]

Mail them again

[red otter]

i did mail them3-4 times

@wraith brook but midasbuy is better

i lost 300 dollars

[compact magnet]

I am continuously getting high ping (around 140-150) since the 4mb policy change update (India).

[storm flume]

Please refer to this channel's pinned messages for further information, @compact magnet:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

Hi there,
Pubg Mobile ID: 5969912460
This account shares insulting picture and fake account. Please report this account.
Thank you for your help

[rose oyster]

Where can i post my incredible kill score to brag

[spring zephyr]

@night cloak Report them in-game.

[night cloak]

We want your support @spring zephyr

[spring zephyr]

@rose oyster ---> #media

@night cloak Report them in-game. We can't do anything about it.

[novel oracle]

How do we get a Tournament room card? That has more things change in it?

[storm flume]

Please refer to this channel's pinned messages for further information, @novel oracle:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[novel oracle]

I can't find the message

[spring zephyr]

@novel oracle This message ---> https://discordapp.com/channels/393088095840370689/481200416349224980/704752318905843822

[simple epoch]

Hello, how many days does it take to get returner rewards and rename card? I mean for how many days, i should not play?

[novel oracle]

Which means we will get a card from the PUBG M, & How long the card last? Tjeoughout the Tournament?

[spring zephyr]

@simple epoch Around 28 days.

[simple epoch]

@red otter Don't answer if you don't have knowledge

[polar marsh]

@primal pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[simple epoch]

@spring zephyr Is it fixed? Can i know the source?

[red otter]

@obtuse oak i play the game since season 1

[simple epoch]

@red otter doesn't matter

[red otter]

@obtuse oak dont teach me i m on conqurer since s9

have a kd of 7.87

[simple epoch]

@red otter move to #chat

[red otter]

i m on general char @simple epoch

[simple epoch]

@red otter Do not text here if you don't need any assistance.

[wraith brook]

Don't fight here you nubs

[night cloak]

@simple epoch i would tell you get a verified s grade crew and collect crew points every week and redeem the rename card from crew shop instead of not playing or logging in

[simple epoch]

@night cloak I know btw thanks for helping

[night cloak]

Ah ok

[quasi sand]

I open classes chests 200 and I between I get forest elf set but I don’t receive my outfit in my inventory 😩

Help

[simple epoch]

@quasi sand Have you made screenshot when you got it from crate?

[wraith brook]

Who pinged ponged disturbed me ?

[simple epoch]

@wraith brook This channel is not for chatting. Move to #chat

[wraith brook]

[fleet lotus]

Does the option of buying royal pass with ag currency still available?

[simple epoch]

@fleet lotus I think NO

[night cloak]

@fleet lotus you can't buy rp with ag for now

[fleet lotus]

Ok TQ

[spring zephyr]

Does the option of buying royal pass with ag currency still available?
@fleet lotus There was never an option like that.

[fleet lotus]

@night cloak do you mean for later it will be available?

[wraith brook]

That will be so cheap then so NO

[storm flume]

You can contact the customer service via the game settings, @quasi sand. Refer to subpoint 5.3 in #faq for further instructions.

[fleet lotus]

@spring zephyr no bro once before there is option available when first ag currency was introduced

[night cloak]

@fleet lotus i don't think they will do that in the future but you never know

[fleet lotus]

Anyway TQ for all who clarified me

[spring zephyr]

@fleet lotus You can choose to get 400 AG instead of 30 UC in RP rewards, but you can't buy Royale pass with AG.

[quasi sand]

Yes I have photos

Of my outfit

[simple epoch]

@quasi sand Post it in #old

[spring zephyr]

@quasi sand Contact in-game customer service regarding that.

[quasi sand]

No don’t help be

[spring zephyr]

Only they can help you with this. Contact them.

[quasi sand]

I do everything that they say but nothing is happened

[storm flume]

You can contact the customer service via the game settings, @quasi sand. Refer to subpoint 5.3 in #faq for further instructions.

[quasi sand]

I do it oll

Help

[celest shadow]

Be patient for a response, @quasi sand.

[quasi sand]

@storm flume ok let me try this

@storm flume what is refer to subpoint 5.3

Can anyone help me

[short eagle]

click on #faq

[winter forum]

@celest shadow @short eagle when will pubg link feature will fully come ? i am facing issues and mods are saying it's still in beta

[junior spruce]

I won a givaway on the pubg mobile chan when dragon and jaguar was there I have not gotten my uc it's been a month plus pubg mobile wont respond to my email.

[tawny hazel]

@short eagle I need help

[wraith brook]

@tawny hazel State ur issue first

[polar marsh]

@tawny hazel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vast ermine]

Any admin?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vast ermine. Remember to read through #faq before asking questions in the support channels.

[onyx cairn]

Esports related or game? @vast ermine

[alpine plinth]

ping is so high in asia server.. please solve server issues

[storm flume]

Please refer to this channel's pinned messages for further information, @alpine plinth:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

Hello everyone I have account in pubg need delete any one can help me

[spring zephyr]

@night cloak Can I know your region?

[night cloak]

Facebook

[spring zephyr]

Region, not your social media account.

Your country?

[night cloak]

Sorry what

[spring zephyr]

Your country?

[night cloak]

Cairo

[lethal crown]

Where do I go to report a cheater? I have video evidence

[storm flume]

Hello, @lethal crown!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@spring zephyr why ??

[spring zephyr]

@lethal crown Then, you can't.

And you told your state, not your country.

[visual lichen]

Hello

my pubg account was hacked and the hacker linked it to E-mail , i still have both links exept the email is thier anyway to unlink it

[storm flume]

You can contact the customer service via the game settings, @visual lichen. Refer to subpoint 5.3 in #faq for further instructions.

[gritty glade]

Is there any Chance to complete this Achivement Again?

[spring zephyr]

At this moment, you can't.

[gritty glade]

At this moment, you can't.
@spring zephyr

In future it's Available?

[spring zephyr]

No info about that.

[gritty glade]

No info about that.
@spring zephyr

😒😒😒

[vagrant forum]

Keep an eye on #news .

[gritty glade]

Keep an eye on #news .
@vagrant forum
😔

I want Unique Destiny title (6000 Achivement Points).
😔😔 It's very important for me.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brave wolf]

@gritty glade u can complete 6000 point without completing this mission

[gritty glade]

@gritty glade u can complete 6000 point without completing this mission
@brave wolf

My current achievement points 5500

[brave wolf]

@gritty glade Work hard 🔥

[cedar ravine]

@237624303581921281 u aware of sharpshooter ??

[brave wolf]

@gritty glade

Complete this it's Really hard

[gritty glade]

This is for reach people's.

[vagrant forum]

@cedar ravine, the team is well aware of it and is working on patching it.

[cedar ravine]

Btw sharpshooter developer ahead of pubg mobile developer??

[clever wharf]

Need to include old seasons ACE rank also

[bleak arrow]

arcade landing glitch
automatically kills to fall damage
pls fix or guide me to avoid this glitch/bug

[storm flume]

Hello, @bleak arrow!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[spring zephyr]

@rigid raven Please don't beg in here, that's against our community #735483472432594994.

[vagrant forum]

@bleak arrow, please report the issue in #old along with a video evidence, device model, in-game numeric user ID.

[bleak arrow]

can u pls guide me the automated msg does not help at all

@bleak arrow, please report the issue in #old along with a video evidence, device model, in-game numeric user ID.
@vagrant forum thx a lot

[night cloak]

Hello

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@clever wharf suggest this in #old please.

[brazen lily]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brazen lily. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Is error working at pubgm?

I am facing high ping problem

[brazen lily]

My pubg account has been hacked

[vagrant forum]

Error is a Tencent employee.

[storm flume]

You can contact the customer service via the game settings, @brazen lily. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Average ping is 352

Help

[brazen lily]

But isn’t helpful

[vagrant forum]

Here's an example :

[brazen lily]

I can open my account but he linked on Twitter and email

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[rain flume]

Did you fix the problem in server

[storm flume]

Please refer to this channel's pinned messages for further information, @rain flume:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[brazen lily]

Some one hello

[vagrant forum]

Explain them the entire issue

[night cloak]

@vagrant forum ok ty

[brazen lily]

They don’t hello

Help

[spare bison]

200 years ban

[short eagle]

Explain them the entire issue
@brazen lily

[brazen lily]

@short eagle

[tepid stratus]

Click on they didn't help

[vagrant forum]

I shared you an example above, follow it.

[brazen lily]

How can speak with admin an other way

[spring zephyr]

Only in-game customer service can help you with this.

[vagrant forum]

Be advised that your account safety is your own responsibility, the discord staff cannot help you with that. Only the in-game customer service deals with account related issues. They might take time to respond but that is your only hope.
@brazen lily

[brazen lily]

@spring zephyr but admin didn’t help

@vagrant forum thanks for help

[brave orchid]

@vagrant forum what about unlink accounts can thay help here ?

[woven lichen]

Hello

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @brave orchid. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

We are unable to provide assistance if you do not ask a question or state a problem, @woven lichen. Remember to read through #faq before asking questions in the support channels.

[woven lichen]

Hello i need help

I linked my twiter acc with fb and somehow some one else is on my acc olso

#questions can i unlik fb acc from twiter acc

[storm flume]

You can contact the customer service via the game settings, @woven lichen. Refer to subpoint 5.3 in #faq for further instructions.

[woven lichen]

#faq

[sand trench]

The game is dying, we need a solution for hackers #savepubgm

[frigid depot]

Hello I have an inquiring

[storm flume]

Hello, @sand trench!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

State your issue for assistance, @frigid depot.

[frigid depot]

If I transfer obb files from a Huawei phone to a Samsung phone doesn it work fine?

game obb files

[tepid stratus]

yes it will work fine

[raw herald]

It's not recommended to install the game like that tho, unless you are facing issues with Google play @frigid depot

[frigid depot]

Why tho?

[blissful wadi]

Hi PUBG I want to talk with someone to explain my problem

[night cloak]

State your issue for assistance, @blissful wadi.

[blissful fossil]

Hello, I want to enter the game and it won't let me

[night cloak]

Could you elaborate, @blissful fossil?

Are you banned or does it say error?

[blissful fossil]

says to be prohibited

[night cloak]

Screenshot please @blissful fossil

[spring zephyr]

Can you send a screenshot?

[blissful fossil]

I don't know who to ask for help

[onyx cairn]

We can help you.

[polar marsh]

@blissful wadi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Prohibited sounds like he’s using some kind of thing that modifies his game.

[blissful fossil]

I've been trying to talk to someone for days and no one gives me an answer

[night cloak]

Customer service will be slow, @blissful fossil.

[spring zephyr]

@blissful fossil It would be better if you can send a screenshot of what's happening.

[blissful fossil]

you are users or representatives of pubg

excuse the question

[night cloak]

They are moderators of the server only.

Community members.

[spring zephyr]

@blissful fossil It would be better if you can send a screenshot of what's happening.

[blissful fossil]

thank god can i talk to someone

[night cloak]

@blissful fossil screenshot mate

[blissful fossil]

I spent a lot of money to buy the pharaoh skin, it was a lot of effort. I am a content creator in Argentina for pubg mobil and pubg lite.

[onyx cairn]

Screenshot...!

[tepid stratus]

@blissful fossil No need to explain this explain your issue with ss

[spring zephyr]

@blissful fossil We can't help you if you can't explain your issue.

[blissful fossil]

When I enter the game, a sign appears that says I violate the rules and I do not understand why if I do not measure anything in the game and I am low level

[polar marsh]

@blissful fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep hemlock]

Wthh pubg two hackers in two games in raw

[storm flume]

Hello, @steep hemlock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[oak path]

My account got hacked but I managed to get it back. Issue is.. someone added his twitter account to it... I want help removing it instantly

[storm flume]

You can contact the customer service via the game settings, @oak path. Refer to subpoint 5.3 in #faq for further instructions.

[tired fractal]

Why do i keep getting disconnected on phone? I have an ipad too and the wifi works fine there but for some reason its unplayable on phone.
Device : Samsung galaxy A71

[cinder hornet]

Hey, I looked at the Pubg Mobile 1.0.0 update notes. There was nothing in the notes on optimization. I don't understand when you will spend time on optimization.

@lime juniper

[steep hemlock]

You guys invented new anti cheat sysy but now we have more of them wthh is this

[spring zephyr]

@tired fractal Can you share a screenshot of what it's shows?

[storm flume]

Hello, @steep hemlock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[spring zephyr]

@cinder hornet Please avoid mentioning community team.

[steep hemlock]

Bruhh we are tired of this reporting@spring zephyr

[spring zephyr]

@cinder hornet The patch notes for update 1.0.0 are not even out yet.

[tired fractal]

@spring zephyr

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @tired fractal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[warm vector]

لقد تم اختراق حسابي من قبل شخص لا أعرفه وهو يستطيع دخول حسابي بواسطة تويتر بينما انا كنت استطيع الدخول بواسطة البريد الإلكتروني الان لا استطيع الدخول إلى الحساب لانه في كل مره تظهر لي هذه الرساله بينما هو يستطيع الدخول واللعب بشكل يومي مع العلم اني لدي أحدث نسخه من اللعبه ولا يتوفر للعبه اية تحديثات جديده حاليا لذا ارجو من شركة tensent games الموقره ان تساعدني في استرداد حسابي وحل هذه المشكله لان حسابي يعد من الحسابات المميزه وقد أنفقت عليه الكثير من الأموال لثقتي في اللعبه وفي مستوى الحمايه الخاص بها وهذا هو ال id الخاص بحسابي 5275688836 ارجو الرد ومساعدتي في حل هذه المشكله وشكرا

[storm flume]

Please do not use languages other than English, @warm vector. Refer to #735483472432594994 for regional communities.

[cinder hornet]

@spring zephyr They just shared their patch notes on Pubg Mobile TR channel.

[spring zephyr]

That's patch notes for BETA.

[tired fractal]

@spring zephyr I tried DNS changer but still it doesnt work

[spring zephyr]

Make sure that you are using a stable internet connection.

[scarlet fractal]

شباب انا اللعب ببجي الكوريه واليوم تبنتد 10 سنوات وأنا اللعب بدون هكر

[storm flume]

Please do not use languages other than English, @scarlet fractal. Refer to #735483472432594994 for regional communities.

[cinder hornet]

but I did not come across any topic regarding Optimization. @spring zephyr

[tired fractal]

@spring zephyr this is my speedtest

[spring zephyr]

@cinder hornet Beta version does not represent the final version of the game.

[warm vector]

My account has been hacked by someone I do not know and he can access my account by Twitter while I was able to log in by e-mail now, I cannot access the account because every time this message appears to me while he can log in and play on a daily basis, knowing that I have the latest version From the game and there are no new updates available for the game now, so I ask the esteemed tensent games company to help me recover my account and solve this problem because my account is one of the privileged accounts and I have spent a lot of money on it for my confidence in the game and in its level of protection and this is the id of my account 5275688836 Please respond and help me solve this problem. Thank you

[storm flume]

You can contact the customer service via the game settings, @warm vector. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@scarlet fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cinder hornet]

So you say there will be optimization? Did I get right @spring zephyr otherwise will it get worse like other updates?

[spring zephyr]

No info about that, keep an eye on #news.

[oak path]

My account got hacked and someone added a twitter account to it. I want to unlink it but it says it cant unlink it.

[storm flume]

You can contact the customer service via the game settings, @oak path. Refer to subpoint 5.3 in #faq for further instructions.

[cinder hornet]

I hope the game doesn't get worse like the other updates. @spring zephyr

[warm vector]

please help me

[cinder hornet]

what is the issue

[spring zephyr]

@warm vector Contact in-game customer service for your issue.

[tired fractal]

@spring zephyr This is my result and i don't understand why i keep disconnecting

[oak path]

In game customer service says its gonna take 90 days just to contact me back. What am I gonna do about my in game UC till then ??

[spring zephyr]

@tired fractal Try changing to a different network connection and see if it's the same.

[tired fractal]

It's same

I tried

[spring zephyr]

@oak path Only they can help you with this. Patiently wait for their response.

[oak path]

this is insane though... what a swift way to protect user's account 😦

[tired fractal]

@spring zephyr like i said i tested in on ipad and it works fine. I also tested it on Oneplus 7T pro and it kept disconnecting there too.

[dreamy marten]

i want to unlink my email

[coral cobalt]

Hello, @vagrant forum

Hello, anyone there ?

[polar marsh]

@coral cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dense hatch]

Hello suport team

My account got hacked pls help me

Anyone here ?

@lime juniper

Sir cn u help pls?

[heavy vortex]

wait for a mod to answer

no need to tag anyone

[dense hatch]

Firstly someone from indonesia loged in my facebook i instantly changed my pasword and then when i tried login into my account it said it has been loged in with newer version of pubg so i cant login nw

@heavy vortex bro do u have any idea about this?

[heavy vortex]

@vivid merlin ^

[dense hatch]

@vivid merlin ;(

Hlp pls

[vivid merlin]

Please talk to customer service about that, @dense hatch. We are unable to help with that.

[dense hatch]

Where is tht

Customer service u mean ingame ?

There are always bots

[storm flume]

You can contact the customer service via the game settings, @dense hatch. Refer to subpoint 5.3 in #faq for further instructions.

[grand star]

When i change the sound to ultra aftet re lunch it will back to hight

[dense hatch]

Ive tried the customer suport

There is nthng which can help

Just bots mesages and

Start new conversation

Tht is all im getting from there

[night cloak]

It doesn't matter who send the message, just read the context of the message.

[dense hatch]

There is nothing

I can find about this

Acount login with new version

Cause there is no new version

Available herein my country

Idk wht is tht new version

I was playing normally whole day and suddenly this happened

@night cloak :( cn u suggest me anything else ?

[grand star]

When i change the sound to ultra aftet re lunch it will back to hight
@grand star @night cloak @vivid merlin

[grand star]

Anyone here?

[blissful current]

Using gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @blissful current, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@amber brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cobalt lion]

Good job 👏 pubg security team the ss hackers users get banned 😂👍 but unfortunately they update the hack tool and they playing now I can help to how to detect the hack

[storm flume]

Please do not use languages other than English, @night cloak. Refer to #735483472432594994 for regional communities.

[azure fjord]

hello

i have problem

i can't unlinking facebook

i wait 6day and it back again 6day

at 3 times

[polar marsh]

@azure fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ancient carbon]

hahahah

nice cheate'r

[polar marsh]

@ancient carbon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[late mirage]

Hello, i played versus a chetaer and i recorded him what should i do ,i want to report him he's using aimbot, know players place and no recoil

[fickle lantern]

Can I get the Miramar background in the main menu?

[jovial spire]

PUBG hacker mobile

[polar marsh]

@jovial spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

There is a person who hacked my account and added an anonymous email, I want to unlink my account with an email because I paid a lot of money on the account

I have bills to pay and everything

guys please

@vivid merlin @celest shadow

@lime juniper

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

i have access with my facebook and my game center but i need to remove the email

[vivid merlin]

@night cloak Please contact customer service and let them know someone unwanted has linked their email, please do not mention community members for these issues as they are unable to assist with such.

[storm flume]

Hello, @late mirage @jovial spire!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

oh

[celest shadow]

You no longer can, @fickle lantern.

[night cloak]

okay bro thank u so much 😦

Guys

Is anyone here?

Need any1 who can help me

@celest shadow

[celest shadow]

Kindly state your issue.

[night cloak]

Its a huge 1

😅

First of all my account has been hacked

That i can say , and when i found a way to login to my account it’s showing this message

Account has been logged in with a newer version of the game and can no longer log in with an older version.please update to the newest version

[vagrant forum]

You will need to wait for the next major update, @night cloak. Please contact the in-game customer support for now.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@vagrant forum when is that?

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[night cloak]

@storm flume what does subpoint 5.3 mean😅

[vagrant onyx]

@night cloak its explain for how to contact customer service in game

[vagrant forum]

There are a number of points stated in the #faq channel, sub point 5.3 let's you know how to contact the customer support.

[sleek dagger]

My bonus challenge is still locked, it's been locked for months now, I'm in india, so it should be unlocked right?😭

[celest shadow]

Feel free to ask this inquiry in the PUBG MOBILE India Discord Server, @sleek dagger.

discord.gg/pubgm-india

[sleek dagger]

Thank you

[rancid summit]

When will be weekly report available in my pubg account?

[plain sandal]

So i am deciding to buy rp now i have will do all missions and have done all previous daily mission except 1 will i be able to mac it out?

[vagrant forum]

If you have done all the daily missions and collected the weekly crates then yes, you should be able to max it out.

10x60 = 600 from Daily
30x60 = 1 800 from Daily missions
200x8 = 1 600 from Weekly crates
725x8 = 5 800 from the Weekly missions
60x6 = 360 from the bonus for playing with RP friends

That's 101 levels.
@plain sandal

[rancid summit]

How many rp crate can i open after completing 100rp?

[winter crown]

Can i have one of the supports i have something to say about the new hack stopping the server

[vagrant forum]

The team is aware of it and is working on patching it, @winter crown.

[ionic cloak]

I cant repor cheater with vedio here in descord🙂

[storm flume]

Hello, @ionic cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vagrant forum]

The #cheater-reports channel is currently closed for processing. It will be opened as soon as the previous reports are processed.

[rancid summit]

@vagrant forum please help me how many RP crate can i open after completing 100RP. This is my 2nd time that i purchased Royal Pass

[vagrant forum]

@rancid summit, I believe it should be up to 999, but I'm not sure. @celest shadow can you confirm that for me?

[celest shadow]

That is correct, @vagrant forum. You can open up to 999 RP crates and it is applicable to all the crates in the Royale Pass Redeem Section, @rancid summit.

[polar marsh]

@upbeat knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Also it depends on how many extra RP points you earn after reaching RP 100, @rancid summit.

[rancid summit]

@celest shadow i want to open 60RP point crate for free not using UC

[celest shadow]

Yes, you can open the crates by using your additional RP points instead of using your UC.

[rancid summit]

@celest shadow i can't see weekly report option in event section.

[polar marsh]

@visual nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

It should be in the recommended section, @rancid summit.

[rancid summit]

@vagrant forum yes i checked but not showing

[pseudo ruin]

Hello Guys

[polar marsh]

@pseudo ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slate nova]

[floral moon]

@warm vector read my feedback in #old

[oblique orbit]

I am unable to install PUBG MOBILE on my phone. I take it from my friends mobile. @polar marsh

[vagrant forum]

Install it from Play Store, @oblique orbit.

[oblique orbit]

Any other method please @vagrant forum

[vagrant forum]

No.

[oblique orbit]

I not prefer download from play store because it uses more data and sometimes not download completely

[vagrant forum]

@oblique orbit, you may try downloading from the official website.
https://www.pubgmobile.com/en-US/m/

[worthy fog]

When will be the high ping issue solved that is happening in india

[wraith brook]

@worthy fog Fill the form in pinned messages

[worthy fog]

Where

[vagrant forum]

That number in your profile, @weary basalt.

[wraith brook]

@worthy fog Swipe left you can find pins option on top

Let's discuss in chat channel

[worthy fog]

Done thanks

[tulip ferry]

guyz is the "Safe shutdown" ios app considered as 3rd part , so it can lead to a Ban ?!?

guyz is the "Safe shutdown" ios app considered as 3rd part , so it can lead to a Ban ?!?
@tulip ferry Safeshutdown : an app used after icloud bypass to prevent restart loop

[brave wolf]

Any advantage switching competition mode?

[wraith brook]

@brave wolf More battery usage and more pressure on gpu . There will be improvement in game but heating will also be increased .

[spark breach]

When will we character vouchers again pubg@wraith brook

[wraith brook]

No information

[night cloak]

does vpn really helps in crate opening?

[vagrant forum]

Nope, @night cloak. VPN usage isn't recommended either.

[night cloak]

[brave wolf]

@night cloak Also Vpn not helping on crate opening

[night cloak]

Third time get observation in a row without using any hack whenever i complete observation time when i play tdm matches its okay no observation but when i play classic match then i came back to lobby again get observation period.. anyone's help me ?

[vagrant forum]

Contact the in-game customer support, @night cloak.

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[main pine]

Hey is there anyone that can help me recover my account

[vagrant forum]

Recover?

[main pine]

tried to contact support but they say the samething

yea i lost my fb account

long story

[night cloak]

@vagrant forum bot reply me message 😩

[main pine]

basically reset my phone lost authenticator

lost fb

lost pubgm account

[vagrant forum]

It wasn't linked to any other account to the game account?

[main pine]

big sad

yes

[wraith brook]

Recover FB then

[main pine]

I can't

thats the problem

because i used a different name

and uhhh

[vagrant forum]

Well then they won't be able to help you.

[main pine]

yea

anyway i can recvoer the account directly

pubg

[wraith brook]

FB support you need to contact

[main pine]

anything else i can do

its like a last resort

[vagrant forum]

If you can't recover the social media account then there isn't any other way to recover the game account.

[main pine]

[night cloak]

any one help me ?

[vagrant forum]

Already told you, @night cloak, contact the in-game customer support.

[night cloak]

@vagrant forum bro but bot talk to me not human how i contact with bot

@Neko And if a hacker will remove your social media account? You have acces on facebook for example but when you try to login nothing happens only to make another account

[wraith brook]

@night cloak Do uninstall and reinstall the game from official store once so that there are no modifications left in game files

[night cloak]

@wraith brook bro i tried but same problem when i play tdm matches after complete my observation its ok no again observation but when i play classic then again observation period..

[vagrant forum]

@night cloak, they respond after a few days.

[night cloak]

i need help i have big problem in my account and account from my girlfriens..

@vagrant forum

@vagrant forum u talking abou this in game support?

[vagrant forum]

Yes.

[night cloak]

@vagrant forum but this is not listen to me because it's bot

[vagrant forum]

There will be a bot automated QnA, but your ticket is sent to the support team. Just explain them the issue.

[night cloak]

where is a admin pls

@vagrant forum look whait is said and it's reply😩

[vagrant forum]

Just reply "No they don't help" if the bot doesn't show the option that you are looking for.

[night cloak]

@vagrant forum like that ?

Hello my account İst linked with facebook, gamecenter and e-mail and I Want Delete E-mail. But if I try to delete there show me Just FB and Gamecenter. I lost this e-mail and I Want to delete.

@vagrant forum buddy?

[vagrant forum]

Unfortunately you cannot remove the email link as of now, @night cloak.

[night cloak]

@vagrant forum buddy check my screenshot

Will this be possible with a new update?@vagrant forum

[vagrant forum]

It hasn't been confirmed right now, but most likely there will be a feature for that in the near future, @night cloak.

@night cloak, that should be fine.

[night cloak]

@vagrant forum no one reply my message.. more wait?

[distant flame]

How long is the actual time to eliminate the hackers?

[wraith brook]

No specific time

[distant flame]

According to your statistics, how much time you need

[hidden crow]

Hello everyone, my friends facebook account got hacked while livestreaming, so the hacker also got access to pubg too, after that he also linked the email to the pubgm, we do have gamecenter linked to account too, we can log in into account but we can't recover the facebook account due to low secured account, is there anything anyone can help me with ?

Because its annoying after more than 2000£ spent to loose the account

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @hidden crow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[distant flame]

@wraith brook Why don't you completely block the device ID and set protections like Fortnite

[storm flume]

You can contact the customer service via the game settings, @hidden crow. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@distant flame suggestions to #old

[toxic mountain]

Is any lobby glitch is going on

[distant flame]

.

Why don't you completely block the device ID and set protections like Fortnite

[night cloak]

@toxic mountain ??

[toxic mountain]

New lobby theme glitch

[night cloak]

@distant flame That goes to the channel #old

I havent experienced any glitches so far. mind explaining.

[toxic mountain]

Plz check popularity ranking 4

He is having a different lobby quite others

Check it

[night cloak]

mm

[toxic mountain]

@night cloak have u checked

[night cloak]

not yet

[distant flame]

I don't want suggestions nor do I want links to report the only problem with your game from hacker users.

[toxic mountain]

Go and check

[wraith brook]

@distant flame Give your suggestions in #old .
You r not getting suggestions

[distant flame]

@distant flame Give your suggestions in #old .
You r not getting suggestions
@wraith brook I sent more than once here and it gives me 6 hours time

[wraith brook]

Yeah there is 6h cooldown

To avoid spam

[tulip ferry]

guyz is the "Safe shutdown" ios app considered as 3rd part , so it can lead to a Ban ?!?
Safeshutdown : an app used after icloud bypass to prevent restart loop

[night cloak]

It’s to prevent spam from one person you can move channels if you don’t have any PUBGM related questions.

[distant flame]

I hope that you will reach my problem and your problem to the specialized technical team

[clever cargo]

Hi

Help!

[night cloak]

Please state your issue @clever cargo

[clever cargo]

What is this

[distant flame]

thank you

[wraith brook]

Update it is

[clever cargo]

Why

@wraith brookwhy

[night cloak]

@tulip ferry ive never used the app but from google it looks like it is and could lead to a 10 year ban I wouldn’t recommend it.

[clever cargo]

Can anyone help me

[wraith brook]

Just update it

[clever cargo]

Why this 177 mb update @wraith brook @night cloak

[night cloak]

What’s your issue? You got a update?

[clever cargo]

Why

Yes @night cloak

What's new in update

[wraith brook]

I would be happy if I got a update

[night cloak]

You can click what’s new to see.

[clever cargo]

@night cloakalready in my game

[night cloak]

It is to optimize the game where a few users haven't got that last month, so currently being rolled out for the others, @clever cargo.

How many characters can player name contain?

[clever cargo]

@night cloakso I update it?

[night cloak]

14

Yes @clever cargo.

[clever cargo]

Ok @night cloak

[night cloak]

@brave wolf 👍

[wraith brook]

Of course

[night cloak]

It is better to update the game,@clever cargo.

[brave wolf]

Special characters taking more place

[night cloak]

I think there is no one to help me I'm waiting since 20 minutes

@night cloak wait for a reply

[wraith brook]

Wait patiently

[full pebble]

I was having more than 500 UC today and once it disappeared and i don't know where it gone and i didn't Use it

[night cloak]

@night cloak how much time bro

[storm flume]

You can contact the customer service via the game settings, @full pebble. Refer to subpoint 5.3 in #faq for further instructions.

[wraith brook]

This is not a live chat so it will take time @night cloak

[storm flume]

Please refer to subpoint #5.4 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[old mulch]

@storm flume why bonus challenge reward are not refreshing every week

[night cloak]

pubg should take me to in game support chat maybe i reply fast 😏

@old mulch contact the Indian server for that, link in #735483472432594994.

[wraith brook]

@night cloak They ignore that issue

No reply ever

[night cloak]

I believe the @storm flume gives an answer for that, @night cloak.

@night cloak it's stupid bot

[wraith brook]

No it's very good

[night cloak]

still no reply pubg mobile in game support😫

[storm flume]

Please refer to subpoint #5.4 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[full pebble]

You can contact the customer service via the game settings, @full pebble. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume
they didn't help me

[brave wolf]

@night cloak wait 1-7day

[night cloak]

@brave wolf then how i notify when its read my message?

@toxic mountain its a reward for the last time for staying in the Top Popularity.

[brave wolf]

Showing a dot on setting

[night cloak]

@night cloak you'll get a notification in the settings page.

[brave wolf]

Also customer support

[wraith brook]

@night cloak They say contact customer service 😭

[night cloak]

There's nothing we can do about that,

[wraith brook]

Nice work

[night cloak]

@brave wolf so now i close that in game support page ?

yes you can close the page.

@night cloak oky thanks bro

I don't know how to fix that.. @night cloak I saw videos on YouTube many people have same issues they said play only tdm matches but i have rp mission claissc matches is necessary:(

[brave wolf]

@night cloak you can

[night cloak]

@brave wolf hmm i close that page

[celest shadow]

Be sure to not team up in a lobby with cheaters or use of unauthorised applications that modify the in-game files such as GFX Tools and et cetera, @night cloak.

[night cloak]

they sad u play only solo match but solo match still can't find 😐

[brave wolf]

@celest shadow what about random s?

[celest shadow]

As long as you don't repeatedly play with such cheaters, it will be fine.

[vagrant forum]

You are put under the safety observation period if your account activity is suspicious, @night cloak. There's nothing we can help you with on that matter. If you are using any third party softwares then I recommend you to uninstall those. Or if you have teamed up with cheaters in the past, do not do it again.

[night cloak]

@celest shadow no bro i said when i play tdm matches its ok no observation but when i play classic again get observation period if I'm using hack then i get observation period after tdm match but its only Happen when i play classic

[celest shadow]

Should you find that your random teammates were cheating, feel free to use the in-game reporting function to report them, @brave wolf.

[night cloak]

@vagrant forum its not first time it's third time many people have same issue search in YouTube

[vagrant forum]

As I said, it is triggered when your account activity is suspicious.

[celest shadow]

Kindly contact the in-game customer service for further assistance, @night cloak. They should be able to provide you with more information regarding your safety observation period.

[night cloak]

@vagrant forum ok I get no observation after tdm matches why ? it's only happen when i played classic match

[vagrant forum]

Kindly contact the in-game customer service for further assistance, @night cloak. They should be able to provide you with more information regarding your safety observation period.

[night cloak]

@celest shadow I tried but there in game customer support employee are to lazzy to help us

@vagrant forum

[glossy oyster]

why im only can choose smooth and balanced graphics?

[vagrant forum]

@night cloak, I recommend you read through the pinned messages.

@glossy oyster device?

[glossy oyster]

well,it's vivo y30

[night cloak]

Please refrain from asking the same question again and again, you have been answered multiple times on that, @night cloak.

[celest shadow]

The availability of higher graphics or frame-rate option is solely dependent on how powerful your device processor is, @glossy oyster.

[night cloak]

@night cloak ok sir

[brave wolf]

Why I facing little render people crossing or approach ing me in game

[glossy oyster]

oh okay

thanks for the answer @celest shadow

[limpid socket]

@brave wolf it is because of your device.

[brave wolf]

@limpid socket but after 1 sec getting normal

Also my team easily spotting anyone try to near us

Because little render different than FPS drop

[night cloak]

What kind of update

Does play store display?

It is to optimize the game where a few users haven't got that last month, so currently being rolled out for the others.

[tribal mason]

Is it right? 2 vehicle skin in season 15?😍 😍 😍

[sand path]

No official information.

[tribal mason]

😔

[cyan bramble]

Are any m762 upgradable skins going to come

[polar marsh]

@last ore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

Are any m762 upgradable skins going to come
@cyan bramble
In the future...definitely

[split vector]

how to avoid bugging in pubg im using laptop

[spring zephyr]

@split vector Explain your issue in detail in #emulator-support.

[split vector]

ok thanks

[hearty hull]

anyone can help me to remove Google play mail i forgot every informations of that

[storm flume]

You can contact the customer service via the game settings, @hearty hull. Refer to subpoint 5.3 in #faq for further instructions.

[brave wolf]

@hearty hull u need unlinked account linked in 21 days

[night cloak]

Can you not I link google with the unlink feature?

@hearty hull https://cdn.discordapp.com/attachments/481197473403240451/740162307773956126/unknown.png

[brittle socket]

Can anyone help me ? Pubg says India Bonus Reward Refreshed in every week but....3 week gone but it still unavailable here

[night cloak]

@brittle socket contact the Indian Server, link in #735483472432594994

[pastel shadow]

Can any one help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pastel shadow. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@pastel shadow refer to #735483472432594994 no begging here.

@pastel shadow getting a job will help you

@pastel shadow then you're not supposed to play the game, it's for 16+

[fair vale]

Hello I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fair vale. Remember to read through #faq before asking questions in the support channels.

[pastel shadow]

Lel there is 7 age playing pubg

[night cloak]

One message removed from a suspended account.

[spring zephyr]

@night cloak Can you still access your PUBGM account?

[fair vale]

Everytime i log in in my friends account to do his royale pass missions his controls get on my account idk how

I need a solution

Pls

@night cloak

[night cloak]

@fair vale sharing accounts isn’t a good idea.

[fair vale]

He have no wifi

I help him every season it's okay dude

[night cloak]

First of all sharing accounts are against the ToS,@fair vale and clear the cache and avoid using his account.

And controls are done by account not device.

[hoary tulip]

Hi there I have a query about beta version can anybody help me with that?

[night cloak]

One message removed from a suspended account.

@hoary tulip I'll try

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hoary tulip]

@night cloak since I have downloaded beta version but I am unable to open many of the options like shop, crates and etc. It says that feature is not available. Do you have any idea about it?

[night cloak]

Those features are limited in beta version, so you won't be available to use it.

[hoary tulip]

Sorry to bother you. @night cloak
But how can I get those if I want?

[onyx cairn]

You can't as beta version is not intended to do any purchases. Please focus on the game play and help us improving it by providing useful feedback directly into #old. 🤗
@hoary tulip

[brave wolf]

@night cloak Can we get biometric security for our game?😂

[sand path]

@brave wolf nice idea #old

[signal sparrow]

Account has been logged in with a newer version and cannot be logged in with an older version. any fix?

[brave wolf]

@signal sparrow in Beta?

[storm flume]

You can contact the customer service via the game settings, @signal sparrow. Refer to subpoint 5.3 in #faq for further instructions.

[signal sparrow]

nope the original version

[tawny zenith]

Question?

For who does this rule apply? For the player who gifts item or that player that recieves item OR both?

[brave wolf]

@signal sparrow update Ur app.

[signal sparrow]

it is up to date

[brave wolf]

@brave wolf checked playstore?

[onyx cairn]

For both @tawny zenith

[signal sparrow]

@brave wolf yes

[tawny zenith]

@onyx cairn Thanks.

[sand hemlock]

Character voucher events

[onyx cairn]

@sand hemlock

[night cloak]

@signal sparrow you need to wait for a future update and make sure Account is not shared with any third parties and install from the official stores.

[brave wolf]

@signal sparrow Are u logged Ur game on friend phone?

[signal sparrow]

@ornate lotus here

[ornate lotus]

Help

[sand hemlock]

When the 1.0 updaatee

[signal sparrow]

so my friend has that issue and he has never used any third party application

[wraith brook]

@sand hemlock Soon

[night cloak]

you need to wait for a future update and make sure Account is not shared with any third parties and install from the official stores.@ornate lotus

[signal sparrow]

and no unofficial activities has been performed

[wraith brook]

@signal sparrow message above urs

[storm flume]

You can contact the customer service via the game settings, @signal sparrow @ornate lotus. Refer to subpoint 5.3 in #faq for further instructions.

[ornate lotus]

Bruh

[tawny zenith]

Can I make ingame purchases if Im logged in with guest account?

[wraith brook]

Better not

[brave wolf]

@signal sparrow if u tried reinstall?

[wraith brook]

Because the account is not safe

[signal sparrow]

i think he did

[ornate lotus]

I did reinstall

I even repaired

[night cloak]

He has been answered,@brave wolf.

[brave wolf]

@tawny zenith Dont Make with guest account thats advise

[signal sparrow]

it could not be the solution

the next update is not coming soon

[ornate lotus]

I mean it was fine like an hour ago

[tawny zenith]

@brave wolf I just wanna gift an outfit to myself that requiers AG to be purchased. I dont have 15 K of AG.

[wraith brook]

Imagine gifting yourself

[polar marsh]

@amber perch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[signal sparrow]

we are not helped

[storm flume]

You can contact the customer service via the game settings, @signal sparrow. Refer to subpoint 5.3 in #faq for further instructions.

[signal sparrow]

cannot contact customer support if can't login

[night cloak]

You can do it from the login page (help)

[signal sparrow]

ok

[tawny zenith]

@wraith brook If you are willing to gift me an outfit go ahead. Dont judge me. Lol.

[night cloak]

@tawny zenith you can purchase UC in the guest account and you need to meet the requirements to gift those.

[tawny zenith]

@night cloak Thanks.

[wraith brook]

Level requirements or what ?

[night cloak]

H e Ł e#4329 send an image above, scroll up.

[sand hemlock]

Need glacier skin and fool m416

[wraith brook]

Purchase

[spring zephyr]

@sand hemlock It's not available at this moment, keep an eye on crates and spins.

[wraith brook]

Level 3

Ohk

[sand hemlock]

@spring zephyr and s8 crates are coming

We want expect in premium crates who did not buy royal pass in that season

And. Its advice there to pubgsupport that atleast give any vechile skin S15

[wraith brook]

#old @sand hemlock

[night cloak]

@sand hemlock glacier m4 is there in classic crates but fool skin is not there atm

[tawny zenith]

Its me again. What emulator is the bestl for PUBG Mobile.

[night cloak]

Any update on ping issue??

@tawny zenith Gameloop is the official emulator

[vagrant forum]

Only Gameloop is recommended, @tawny zenith.

[wraith brook]

@night cloak Check pinned messages

[tawny zenith]

@vagrant forum
@night cloak
Thanks y'all.

[night cloak]

Already filled that one still same ping 9 days passed

@night cloak have you tried switching your ISP though?

Yes it's server problem

From game

It shows low ping on other servers

Asia is my server and ping use to be 80 now it's 240 sometimes 500

[spring zephyr]

@night cloak If you have already filled the form, please wait patiently, if it's an issue from the server's side, then it will get fixed. If not, contact your ISP regarding this

[night cloak]

My isp is good

[tawny zenith]

@night cloak Contact the ISP (Internet Service Provider) my recommendation. Even make sure you dont play on 4G/5G network.

[night cloak]

Refer to the 2nd part of aditya’s message then.

Is there gonna be ingame update for that?

[tawny zenith]

@night cloak Repair your game, log out then log in again.

[night cloak]

It's happening after 4.2 mb ingame update

@tawny zenith repaired several time uninstall 5 times still same

@night cloak If you have already filled the form, please wait patiently, if it's an issue from the server's side, then it will get fixed. If not, contact your ISP regarding this

“Please wait patiently”.

[tawny zenith]

@night cloak Does anyone else have that problem? Ask your friends.

[night cloak]

Yup they are facing too

@tawny zenith he’s been answered it’s a problem a lot of people have atm.

[vagrant forum]

It's most likely an issue from your ISP since I haven't faced any issues in the past two weeks.

If it were the servers then I believe every one of us should be facing it.

[night cloak]

No it's from game

@night cloak please wait patiently.

[orchid sphinx]

I cant see no one there

[tawny zenith]

@night cloak What device you use? IOS or Android.

[orchid sphinx]

How it is possible

[night cloak]

I use 4g on the go so can't have WiFi everywhere

[sand path]

I cant see no one there
@orchid sphinx
Not all players are visible. That is intentional

[night cloak]

@tawny zenith Android

[tawny zenith]

@night cloak I wish I could play Asia like you. Heared there are low ammount of cheaters there.

[wraith brook]

Maybe players gone far away

[night cloak]

@tawny zenith think again Asia have most of the hackers

[sand path]

Please move to #pubg-mobile @night cloak

[night cloak]

I face hacker every 5,7 games

#pubg-mobile

[vagrant forum]

Feel free to discuss about it in the discussion channels.

[inland plaza]

i want pubg korea link

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[hearty hull]

@brave wolf i cant even sign new mail

[sand path]

Wait 7 days after initiating the unlinking process @hearty hull

[hearty hull]

i cant getting pw option below

[sand path]

You need to enter verification code

[hearty hull]

there is an option link mail

@sand path i tried it showing incorrect pw

[orchid sphinx]

Same problem

[sand path]

Will pass on the feedback

That feature is still in development.

[hearty hull]

@sand path so need to wait?

[sand path]

Yeah.

[wraith brook]

Try again later

Maybe it opens

[sand path]

Aren't you recieving any verification code? @hearty hull

[hollow vault]

can i make room card in korean version and play with global version ?

[sand path]

Yeah

[hollow vault]

thankss

[quasi sand]

Need help

Help me

I don’t receive my outfit in my inventory

[wraith brook]

Explain

[quasi sand]

Pubg I’d 5320391327

[tawny zenith]

@quasi sand Check you portable closet.

[dire gate]

From where can i edit details of my teammate for PMBC?

[storm flume]

You can contact the customer service via the game settings, @quasi sand. Refer to subpoint 5.3 in #faq for further instructions.

[quasi sand]

@tawny zenith I check it oll

[storm flume]

Please refer to this channel's pinned messages for further information, @dire gate:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[keen gazelle]

Account logged into newer version idsue

[storm flume]

You can contact the customer service via the game settings, @keen gazelle. Refer to subpoint 5.3 in #faq for further instructions.

[quasi sand]

@storm flume what is #faq

[midnight elk]

I started facing this issue a month back. Whenever, I come close to enemy, suddenly the joystick resets to middle and movement stops. It won't respond to touches anymore.

I have tried mostly everything mentioned on the youtube videos out there. Repair, TDM map delete, etc. But the problem persists.

Also, this doesn't seem like an hardware issue. Considering have the game on Pixel 2XL and ASUS ROG Phone 3

This is an annoying bug and I see that many players are facing it. A fix would be really helpful 🙇

[tawny zenith]

@quasi sand Section in Dicord dude.

[quasi sand]

@tawny zenith thank

@tawny zenith

[tawny zenith]

@quasi sand Dont spam.

[quasi sand]

[vagrant forum]

@midnight elk, can you please post that in #old along with a video evidence and the following information :

▫️ In-game numeric ID
▫️ Region
▫️ Device Model

[sonic void]

Myranmaare enikk skin tharoola ningal ??

[storm flume]

Please do not use languages other than English, @sonic void. Refer to #735483472432594994 for regional communities.

[spring zephyr]

@sonic void English please.

[quasi sand]

@tawny zenith my pubg I’d 5320391327

[midnight elk]

@midnight elk, can you please post that in #old along with a video evidence and the following information :

▫️ In-game numeric ID
▫️ Region
▫️ Device Model
@vagrant forum Sure, will do. Not sure about the video thing. Because it is very random but frequent. Will try it though.

[spring zephyr]

@quasi sand Contact in-game customer service for this issue.

[quasi sand]

@tawny zenith can I find you

[tepid stratus]

@quasi sand use #activities

[quasi sand]

@spring zephyr thanks

[storm flume]

You can now access #emulator-chat and #emulator-support, @silent sierra. Revert this at any time by sending .emulator in #481204134859505684.

[spring zephyr]

@silent sierra Ask that in #emulator-support and don't use the word "banned".

[placid dove]

Pubg really wants to make people quit this game. Continuous server lag for 3 days. When we land on roof next second we reach bottom. Even if I am in cover I get killed since there is lag in server.

[zenith river]

Hello

I need a 1 Help

[tulip ferry]

@night cloak but its the only way to fix Ios restart loop after bypass icloud 🥺

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @zenith river. Remember to read through #faq before asking questions in the support channels.

Please refer to this channel's pinned messages for further information, @placid dove:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[placid dove]

It's already frustrating enough with hackers. Had this speed hacker kill the whole team and reported ingame and no use

[storm flume]

Hello, @placid dove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[stone umbra]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stone umbra. Remember to read through #faq before asking questions in the support channels.

[stone umbra]

My facebook account got hacked

[polar marsh]

@stone umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zinc mulch]

Why this happened and what i did wrong, and how to prevent it in future, someone help

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @zinc mulch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Hello, @sour obsidian!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[zinc mulch]

Wow hold you horses @sour obsidian

I was playing sniper training and that happed

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @zinc mulch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[heavy vortex]

move to discussion channels for conversation@sour obsidian @zinc mulch

[sour obsidian]

Ok

[frigid depot]

Any new about Africa server ? We have been waiting since forever

[vagrant forum]

Just go through the faq channel, @zinc mulch. Sub point 4.11 states why that issue occurs.

[wild lotus]

Hello..my account got hacked last night and someone spent all my UC from my Acc how can i get it back?

Please help

[night cloak]

I think he means because there’s no Africa server ?

[spring zephyr]

@wild lotus Can you still access your PUBGM account?

[brave wolf]

@vagrant forum Some times After released fire button firing continuosly also green ms

[vagrant forum]

That happens if your internet is unstable, @brave wolf.

[night cloak]

@frigid depot no there is not feel free to suggest this in #old.

[wild lotus]

Yes @spring zephyr

[storm flume]

You can contact the customer service via the game settings, @wild lotus. Refer to subpoint 5.3 in #faq for further instructions.

[brave wolf]

@vagrant forum internet in 40-70ms only

[wild lotus]

I recovered my acc bt saw all the UC got detucted @spring zephyr

Nd flag chnaged to SYRIA too

🤯🤯

[spring zephyr]

@wild lotus Contact in-game customer service for this.

[wild lotus]

They do not reply @storm flume

[vagrant forum]

They do.

[wild lotus]

They are not replying

[night cloak]

We cannot help with account related issues. Please refer to #faq subpoint 5.3 for further instruction.

[brave wolf]

Some times After released fire button firing continuosly also green ms with stable

[night cloak]

Screenshot/recording of what you mean please I don’t understand.

[wild lotus]

They aren’t replying @night cloak

[night cloak]

Try using English only @wild lotus

[storm flume]

Please refer to subpoint #5.4 in #faq for further information, @wild lotus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wild lotus]

Ok..can i see my purchase details of By UC

Like where i spent my Uc

[night cloak]

nope

[wild lotus]

😭

No history for popularity? To whom i gave..?

[night cloak]

Hello Any Official here

@night cloak please state your issue.

[floral moon]

@wild lotus unlink hacker social media account

[wild lotus]

I chnged the details last night bro..bt the problm is i dnt knw where my all uc gone

[night cloak]

How can i get my id unbanned or get my money refunded??
@kind vale
You can file a claim if you were banned wrongfully, refund is not a thing to my understanding.

[kind vale]

Hmm

[fresh frost]

I cant use my UC

Anyone can help me please?

[hearty hull]

@sand path i am receiving code but after entering the code showing wrong pw

[spring zephyr]

@fresh frost Can you explain your issue in detail?

[vagrant forum]

Try changing the network, @fresh frost.

[tired fractal]

Why do i keep getting disconnected on phone? I have an ipad too and the wifi works fine there but for some reason its unplayable on phone.
Device : Samsung galaxy A71

[fresh frost]

I purchased 700$ (56,000 uc) and while opening this msg showed to me ! I tried another crate and another device same @spring zephyr

Only used 19k uc

[spring zephyr]

@hearty hull The Email linking feature is still in Beta, so you will face some issues. Try again after some time, make sure that you are using a stable internet connection.

[fresh frost]

@vagrant forum nothing different

[spring zephyr]

@tired fractal Is your device rooted?

[tired fractal]

No

I tested it on my brother's phone (Oneplus 7t pro) and it was the same

[night cloak]

@fresh frost must download pubg again?

[swift owl]

@fresh frost did u purchase them from midasbuy or something like that

[fresh frost]

@swift owl Itunes

@night cloak I tried from two different devices!

[swift owl]

Maybe because of that?

[fresh frost]

I always pay from iTunes not the first time

More than 1000$ every month this is the first time

[swift owl]

No not that

[night cloak]

Open crate , turn off data ...wait for server reconnect ...then connect to data

[heavy vortex]

@spring zephyr ^

[feral coral]

I want report hack how ?

[swift owl]

There r some websites where u can get uc with low price

[fresh frost]

@feral coral روح خانة البلاغات تحت

[storm flume]

Please do not use languages other than English, @fresh frost. Refer to #735483472432594994 for regional communities.

[spring zephyr]

@fresh frost Contact in-game Customer service for this.

[fresh frost]

Ok sorry

[storm flume]

Hello, @feral coral!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@fresh frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[swift owl]

@fresh frost maybe u should repair the game n try lol

[feral coral]

ساره الي ببلغ عليهم هاكات محك بولت و طيران ٣ حسابات اسلوب خورافي

[storm flume]

Please do not use languages other than English, @feral coral. Refer to #735483472432594994 for regional communities.

[vestal trellis]

Safety observation problem with my account

Without any reason

I need help

[storm flume]

You can contact the customer service via the game settings, @vestal trellis. Refer to subpoint 5.3 in #faq for further instructions.

[bright cloud]

How can i check pubg mobile payment history

[wraith brook]

@bright cloud You check through the site of payment

[bright cloud]

@wraith brook i have did in game purchase

[wraith brook]

Playstore

Check their

[bright cloud]

@wraith brook how to see bro can u help me

[tepid stratus]

@bright cloud playtore - Account-purchase history

[bright cloud]

Le me see

[vagrant forum]

Are you on android?

[bright cloud]

How to see registeration date of your game

[vagrant forum]

Use this for checking payment receipts - https://pay.google.com

Which was the first social media account that you linked to the game, @bright cloud?

[bright cloud]

@vagrant forum facebook

[vagrant forum]

Do you have the access to your facebook account?

[bright cloud]

Yes

[vagrant forum]

Go over to facebook account settings, scroll down to security section and click on the Apps and Websites option.

[polar marsh]

@lofty canyon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glad citrus]

It shows that
High definition audio file can't download

From where download files…?

<@&481161015728406538>
Help me

[sand path]

Top left @glad citrus

Where you download the maps and resources

[celest shadow]

You can scroll down and find the Download button from the screenshot too, @glad citrus.

[night cloak]

Why I can't play sqaud matchs

[celest shadow]

What is your Merit, @night cloak?

[night cloak]

It says observation period

[vagrant forum]

Avoid mentioning the Moderator role if you require assistance, it would be better if you just mentioned one of the online moderators instead of mentioning all of them, @glad citrus.

[glad citrus]

Where you download the maps and resources
@sand path

[wraith brook]

@night cloak You can't play squads when in observation period

[night cloak]

And its Already 1 months still not able to play

[glad citrus]

Already downloaded all resources pack

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[wraith brook]

@night cloak Stop using third party apps .

[glad citrus]

Avoid mentioning the Moderator role if you require assistance, it would be better if you just mentioned one of the online moderators instead of mentioning all of them, @glad citrus.
@vagrant forum
Ok
I'm sorry for that

[night cloak]

I just shifted form iphone to andriod and I got this msg

[glad citrus]

@sand path > Already downloaded all resources pack
@glad citrus

Now what can I do

[sand path]

@glad citrus logout repair.