questions

[hollow oracle]

That is unused?

[vagrant forum]

If the you aren't the actual owner of the account, then yes, it would be against the ToS.

[mortal notch]

@vagrant forum How long to wait for a response about the report? I filled out all the data on the site.

[hexed birch]

I want help from one of the supervisors from the company who have an important problem. I hope for the response and attention. Thank you

[night cloak]

@mortal notch did you report them with the cheater report link.

@hexed birch please state your issue, we cannot provide assistance otherwise.

[polar marsh]

@tepid seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hexed birch]

I want help from one of the supervisors from the company who have an important problem. I hope for the response and attention. Thank you

[night cloak]

Hi..so I have this problem and i need someone to talk to personally..because it doesn't happen with anyone..so who can I talk to please?

@hexed birch do you have a issue ?

[hexed birch]

@night cloak why

[urban wraith]

@vagrant forum hey

[mortal notch]

@night cloak I reported using the site http://cheater-report.pubgm.cc/

[night cloak]

@night cloak state you’re issue here.

Do you need help @urban wraith ?

@mortal notch there’s no set time of when they’ll get back to you just have patience.

[vagrant forum]

@mortal notch, there isn't an ETA for a response. You might even not receive one, but the report will be processed and investigated.

[hexed birch]

@night cloak I have a problem. My account has been disconnected from Facebook, and when I log in again, he wants to do an account again, I don’t know what to do

[grave marsh]

please fix parachute bug

[night cloak]

@hexed birch please contact in game support we cannot help with account related query’s.

[lyric vector]

@vagrant forum why did error403 deleted my message from report channel?

[urban wraith]

@vagrant forum hey my high ping issue fixed i switched to airtel and getting 60-70ms ping like before

[grave marsh]

airtel??@urban wraith

[polar marsh]

@mortal notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lyric vector]

And the cheater was show he is cheating

[vagrant forum]

@urban wraith, I did read your previous message on that topic. Thanks for the info.

[urban wraith]

@grave marsh yes

[grave marsh]

@urban wraith whats airtel

[hexed birch]

@night cloak I have not met any of the supervisors. I tried to do anything and I could not do anything back to the account

[night cloak]

@hexed birch refer to #faq subpoint 5.3 for further instruction.
@night cloak

@grave marsh please report bugs in #old.

[vagrant forum]

@lyric vector, it would be better if you talked to NaDeKo about that since I do not manage that channel.

[grave marsh]

@night cloak how to write in content creator

[storm flume]

Please refer to subpoint 6.1 in #faq for further information, @grave marsh. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[urban wraith]

@vagrant forum yeah thank you too for your kind information on High ping issue. I really talked with many mods...etc but i don't like their talking behaviour. But after talking with u i am really impressed. Thank you again

[lyric vector]

How i can mention nadeko he is not in server @vagrant forum

[urban wraith]

@grave marsh airtel network operator

[night cloak]

NaDeKo#1214 @lyric vector

[vagrant forum]

NaDeKo#1214 @lyric vector

[keen panther]

How do i report about cheaters here?

[grave marsh]

i already did that @night cloak

[night cloak]

@keen panther Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in #cheater-reports or in-game

@grave marsh 👍

[grave marsh]

@night cloak 1 month ago and still i cant write

[vagrant forum]

You will need to be level 10 in order to post in #cheater-reports. The channel is currently closed for processing previous reports, @keen panther.

[grave marsh]

i can show you my youtube channel @night cloak

[hexed birch]

@YouTube・Viasy#٥٢٧٥ I know that it is difficult to reach one of you easily. I did everything about the game to recover my account, and when I saw that you are helping the players here on the discord I came for this and I do not see any of you to help me

[night cloak]

@grave marsh please move channels.

@hexed birch please contact in game support we cannot help with account related query’s.
@night cloak

[grave marsh]

name of my channel is Mx Legacy go Check.@night cloak

[keen panther]

I have video evidence as well

[vagrant forum]

@hexed birch, the Discord staff cannot help you with account related issues. Please contact the in-game customer service for that.

[night cloak]

@grave marsh no advertising, please move channel. #chat #pubg-mobile

[keen panther]

We are facing hackers in every match

[night cloak]

@keen panther Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in #cheater-reports or in-game
@night cloak

[hexed birch]

@night cloak It is the game's supporters. I want to raise my problem

[grave marsh]

@keen panther #cheater-reports

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen panther]

Pubg should do something about this hack

Hack is same used by everyone

[vagrant forum]

Level up to level 10 and wait for a few days until the channel is opened, @keen panther. You may check your level by typing !rank in #481204134859505684.

[polar marsh]

@little moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen panther]

Ok thanks

[hexed birch]

@vagrant forum When I learned from people that there is one of the supervisors here, so I am here because of my problem. Where do I contact someone here and not inside the game

[night cloak]

@hexed birch there’s no one here that can help you please contact in game support, you will not be told again.

Yes?

[vagrant forum]

The discord staff isn't a part of the customer support team. We are unable to assist you with account related issues, @hexed birch.

[night cloak]

@night cloak can you read my issue please, thanks

Cool, this isn’t a channel for conversation @night cloak

[vagrant forum]

@mortal notch, the achievement is completed only if a cheater is banned through the in-game report system.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@night cloak, ask him to use the File Claim option.

[placid dove]

Pubg server laggg

[night cloak]

@night cloak follow the bots response. If that’s not you’re looking for avoid typing the word “ban” in your message.

[placid dove]

980 Ms ping in middle east

[polar marsh]

@mortal notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@placid dove if you’re experiencing higher ping then usual please refer to the latest pinned message in this channel.

[placid dove]

@night cloak then all my 3 other teammates who are in other country also need to change mobile?

[hexed birch]

@night cloak @night cloak The game was saying, "An error occurred when people in the game" was registered from a new version

[night cloak]

@hexed birch please contact in game support for account related issues as we cannot help you here

And provide a screenshot of the prompt that shows on your screen.

[mortal notch]

@vagrant forum During the last two days of playing on Livik, I encountered at least 4-5 cheaters/timers. Because of them, I can't complete the commandos.

[polar marsh]

@quaint wadi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal notch]

@night cloak Achievement of commandos in solo

[polar marsh]

@mortal notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worldly spear]

hello

[polar marsh]

@worldly spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusk snow]

Anyone can help my account is under observation for the 3rd time without any reason as I didn't use any hacks or glitch and when the date ends and I play normally it again come plzz help

I even contacted in game customer support but nothing helped me

[tepid stratus]

@dusk snow You are put under the safety observation period if your account activity is suspicious. There's nothing we can help you with on that matter. Please wait till the observation period ends.

[shy mist]

Android or iOS?

[dusk snow]

I have waited 2 weeks

Now one more week

Android

[shy mist]

Did u change any files of game for cheap uc or some hacks?

[dusk snow]

Nothing

Not even used any glitch

[storm flume]

You can contact the customer service via the game settings, @dusk snow. Refer to subpoint 5.3 in #faq for further instructions.

[dusk snow]

Your customer service sucks

They don't even response the mail

[shy mist]

What was the ban for 2times for? Teaming with hackers?

[dusk snow]

Just give their useless article

[polar marsh]

@dusk snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusk snow]

My account was under observation past 2 weeks

But yesterday it come again when I just played a normal classic game to do rp mission

Nobody can help

They can just create problems for genuine ones but not for hackers

[night cloak]

@dusk snow There's some app which is causing the anti cheat engine to trigger. You can try playing in a new smartphone, temporarily. Or, can factory reset the device.

[dusk snow]

I have tried everything

I reinstalled the game and tried in different smartphone but nothing helped

My account is fully clean I have not even used gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @dusk snow, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[dusk snow]

Without any reason I am getting this

[shy mist]

Does the account belong to u or taken from anyone elseM

[dusk snow]

Me

[shy mist]

Factory Reset is only option

[dusk snow]

Brother I have tried everything

This is an bug

Which is increasing after every classic match when the 1st observation end

[shy mist]

How about u create another account and check if u face same problem

[dusk snow]

I have invested money in this account

[polar marsh]

@wicked patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusk snow]

Who can I leave this

From my savings I have invested

And without any reason I am facing thiss

[sand path]

We cannot help you with this. @dusk snow

[shy mist]

I understand bro but Just give it a break for some days eh and try with another account just to check if it's account related or phone related problem

[dusk snow]

Not expected this from pubg

Can't take actions against hackers but give problems to genuine one only👍👏

[wheat dove]

What? @primal heron

[polar marsh]

@primal heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusk snow]

Past 20 days I am facing thiss but not an single response fro their side

[night cloak]

@dusk snow can you please vent in #old you’re clogging up the support channel after being told we cannot help you multiple times.

[dusk snow]

@night cloak let's see what can you do their

[upper marsh]

Hi pubg mobile support, i want to restore my account in pubg again . 2 months ago i lose my account, because i cancel Facebook ? And i try to login in agin to my acount but i can’t .

Eveything you need to restore my account i wil give it to you .

I spent a lot of money on this account 💔

[gilded cobalt]

Hello, my account has been closed for a week. You mentioned in the message (We closed your account because you are deliberately playing with a cheater)
At first I want to remind you that I am a clean player, I have not and will not cheat. But this person was added to the list of friends, and I did not know that he was cheating. I played for many hours and tried to get to Conquer, he told me that he wanted to reach him too, and he wanted me to help him and help me, but I was stupid. I didn't check his background. I'm so sorry. I beg you to cancel my account lock and return my rating. I am very tired to get it. Check the background of my account. You will find that every season I get a high rating in Europe, but this season I changed to North America because of the many cheaters in the game. And you have records of my financial payments. You will also find that I am paying you large sums and I cannot cheat or play with a cheater and offer my account to be closed due to classification. The company is very fair and I hope for help and reply as soon as possible. Thank you

[graceful bluff]

Hello there

[polar marsh]

@graceful bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gilded cobalt]

I know but read my massege

You will know

I dis not know🥺

Any one can help me ?

[timber urchin]

Cannot play pubg because 1 out of 3 matches ,players are hacking.tier rating and kill death ratio is decreasing for normal players

[limpid socket]

@gilded cobalt sorry to say this but no one here can really help you with your situation, you need to serve you ban time.

@timber urchin use #cheater-reports

[timber urchin]

@limpid socket I am not allowed to send message in #cheater-reports ,I don't know what to do

[limpid socket]

@timber urchin you need to be lvl10 in the server to gain access. Refer to the pinned messages of #cheater-reports

[queen sorrel]

Is there any lag hack because in middle East server whole lobby was lagging when the hacker who is a conqueror attacking us.. the whole lobby was lagging when the conqueror hacker pushes at us

2 matches same hacker's came in our lobby they are conqueror

[zealous vault]

I want to communicate with a supervisor, not a bot

[polar marsh]

@zealous vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@jolly axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gilded cobalt]

@limpid socket i want somone here to help me plaese

Its says pubgmsupport

So ?

[normal fulcrum]

@gilded cobalt What's the issue?

[polar marsh]

@lavish spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @lavish spire!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[honest mulch]

Hi, I uninstalled the game 2 months ago and today when I opened my account it is showing I have 0 friends. Why is that? I am very sure about some of my frnds not unfriending me even if i was away.

I am still in the same clan and stuff but 0 friends

If anyone reply to my problem, please @ me

[gilded cobalt]

@normal fulcrum The problem is they closed my account because I played with a cheater and didn't know that, and there is someone I know. Log in to their account 3 cheaters and got Conquer Why does the company do this?

[polar marsh]

@gilded cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@honest mulch Does entering and exiting cheer park not solve this?

[night cloak]

Where's the #cheater-reports option gone?

@night cloak its still there just currently closed while the current tickets are being processed.

@night cloak I know it's currently closed but I cannot see it on the screen that option where it used to be 😂

send a screenshot.

Okay

you can click on #cheater-reports and it'll take you to the channel

click on support and itll unhide the channels.

Thank you bro ❤️

👍

👍🏼

[unkempt dock]

@vivid merlin I have Send a mail In Pubg support mail 1day ago still no reply ..
Wow service....

[vivid merlin]

It can take up to 90 days for a response, @unkempt dock. We cannot help speed that process up.

[unkempt dock]

@vivid merlin ...
I know You guys won't believe ...but
Last night While I was Playing I G.t Ba..D for 1O ye...r...
For God Sake I didn't Use any .. H..K ....

That Day I just tried to enter In to 2 room match (Tournament ) with my laptop (Phoenix) Because Of load shedding ..
Normally I play With Gameloop ...

I am playing seens Season 3. .. I have spend many time and Mony and now everything Gone ....
I can say by God Name I didn't use any hack or changed Any game Data 😭😭😭

[vivid merlin]

You got banned for 10 years?

[unkempt dock]

Yes with out any reason By God Name 😭😭😭

I tried to contact via email But no response

[polar marsh]

@unkempt dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inland ridge]

hello @vivid merlin

i need you help

[vivid merlin]

Yes? @inland ridge

[sacred palm]

Guys i have no sounds in pubg but i can listen music

[polar marsh]

@inland ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@night cloak click on this. 👇

Also use #discord in future.

[ancient carbon]

hi

again

i need support here

what's this are you call this a game ?

in every gameplay there is a cheater

?????

where is the team

of this game

[fiery elbow]

Cheaters Improve there hacks, like pubgm improve their Anti-Cheats

[storm flume]

Hello, @ancient carbon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[worn forum]

With the 1800 uc rp, how many extra rp points are we left with if we complete every mission and redeem everything?

[urban cloak]

Why asia server high ping problem not solving ?

[woeful elm]

@urban cloak Try connecting to WiFi or a stable connection

[fiery elbow]

@urban cloak your answer is already in #old

[short eagle]

@urban cloak it will be fixed soon

[granite wedge]

Respected Pubg Team,

I have received a message “Your account will be banned for violating regulations unlocks on 2030-08-12 10:56:29.
Someone hacked my account to cheat in game and got my account banned,So please Return My Pubg I’d.

Thank You
Pubg I’d-5265715385
Pubg username-nAnxMcKAY
Tier Before banned-Crown 3

[polar marsh]

@granite wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fiery elbow]

@granite wedge Your Account/ID can't be returned

[urban cloak]

@woeful elm its not only my problem... Its a bug after the 3mb update by pubgm and they not fixing

[fiery elbow]

@urban cloak Please watch #old, there you got one answer

[woeful elm]

it will be fixed soon @urban cloak check #old

[urban cloak]

@fiery elbow i have submitted survey more then 10 times... They doing nothing

[fiery elbow]

@urban cloak The PUBGM Team get thousands of reports, Problem reports, it needs time

[urban cloak]

@woeful elm i droped from ace 4* to crown 5 in 10days.. only killed because of 180+ ping, before the update ping was 40-50 on wifi and mobile data 70-90

[long dune]

@valid flame hey help her? his friend account got banned he wasnt hacker

[fiery elbow]

@urban cloak Stop Complaining, It will be fixed soon

[urban cloak]

@fiery elbow pubgm needs money only they can't do focus on fair gameplay otherwise check the every server leaderboard there is only hackers

[floral crater]

@urban cloak right bro

[fiery elbow]

Like I said, Not only PUBGM improve there Anti-Cheat softwares

[pallid bane]

Sir i want to talk to the organization please i have some serious issue i am a youtuber my channel based on pubg mobile

[long dune]

@night cloak solve this matter pls , why he cant open his id? try to unban his id he isnt hacker

[pallid bane]

Is anyone here to help me from pubg mobile official

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pallid bane. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@long dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@pallid bane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral crater]

Never Seen a Paid H..ker to Get B...D but Legit player getting B..D now a days

[storm flume]

Hello, @floral crater!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[floral crater]

Last 30 day I have seen More then 80 hacker and also reported them .... But received only 1 successful notification

[fiery elbow]

80 where you was 100% sure that there hacking?

[floral crater]

Yes

I am not a noob playing seens Season 3

[short eagle]

@floral crater they will get banned sooner or later

[fiery elbow]

@floral crater Never said that, but the PUBGM Team get thousands of Reports, it needs time.

[whole yoke]

Tried all cards and didn’t work

They got to get there SH together

No questions asked

bs

[fiery elbow]

@whole yoke What is this?

[whole yoke]

Even cash app was talking about protection and stopping my payment through there website

It’s another way for paying for UC

[fiery elbow]

UC website ah lmao

[whole yoke]

It worked last tome

[fiery elbow]

Which one?

[whole yoke]

Time*

Midasbuy

Do u know any others

Pubg.pay

[fiery elbow]

Just buy over PUBGM it self?

[whole yoke]

4.99 error

I would if I could

Keeps doing errors

That’s why the website is there

Bs

[fiery elbow]

On PUBGM?

[whole yoke]

Yes!

it’s annoying

[fiery elbow]

Well at this point I can't help you

[whole yoke]

Mm

[fiery elbow]

Maybe try to ask the ING support? @whole yoke

[floral crater]

@vivid merlin @short eagle
Pls read My message First

I know There Is no way You will Believe You will also banned my ID ...in this server but ....
I am Playing seens Season 3 ...
I hardly maintaining my 3.65 KD ...
And Recently I started To Play Emulator Tournament In my Country (BANGLADESH) . In 15/08 while Playing A Tournament my electricity went out And I try To Get in the match Using my laptop ... But Unable to enter the Match ....
When electricity came back I started To play Classic match .. I landed in Ancient temple My team Killed Other Squad ..
And I killer 3 bot with m24 when the temple Started to fly.. game kicked me Out And Give me 10 Y Ba..D .....

But I swear I never Used Hack

If you want Banned My this Discord ID to .. It's My 3rd Try Trying to tell the truth But
Don't think it will work 😭

[polar marsh]

@floral crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fiery elbow]

@floral crater That you play Since Season 3 or that you have a 3.65 KD don't change anything about if get banned or not. Just read the message from the Bot @polar marsh. And they can't ban your Discord Account.

[long dune]

lol

[night cloak]

@short eagle @vivid merlin
Respected Pubg Team,

I have received a message “Your account will be banned for violating regulations unlocks on 2030-08-12 10:56:29
Someone hacked my account in game and got my account banned,So please Return My Pubg Account!!

Thank You
Pubg I’d-5265715385
Pubg username-nAnxMcKAY
Tier Before banned-Crown 3

[fiery elbow]

@night cloak They can't return your PUBGM Account

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[acoustic inlet]

how can report player via video ?

[storm flume]

Hello, @acoustic inlet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fiery elbow]

@acoustic inlet via the link from the Bot or #cheater-reports

[polar marsh]

@shadow flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[acoustic inlet]

@fiery elbow if i add it to this website the bot will send it here #cheater-reports ?

cuz i will make report now

[fiery elbow]

Don't ask me, never did it. But I think no

[night cloak]

@acoustic inlet The link is the official method for reporting. #cheater-reports is the unofficial way.

[acoustic inlet]

thx for watch i got mute 😛

[fiery elbow]

@acoustic inlet Wdym?

[acoustic inlet]

nothing i got mute in discord maybe cuz i tag hope <

[polar marsh]

@pseudo girder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[acoustic inlet]

auto bot you know that

[fiery elbow]

@acoustic inlet Or maybe you wrote something wrong?

[acoustic inlet]

nah , i'm good boy 😛

[polar marsh]

@acoustic inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ancient carbon]

@fiery elbow pubg sell the ha-ck 😉

and they think we are stupide

[fiery elbow]

Name? And the proof?

[ancient carbon]

@fiery elbow the proof the game have a reporte option 😄

when i reporte cheater

[polar marsh]

@ancient carbon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ancient carbon]

he will never get any ba-n

or anything

[fiery elbow]

Every other game have Report Buttons too, what's so wrong at it?

It takes Time

[ancient carbon]

sorry men the support need to

do the work

and find solution for ha_ckers

[fiery elbow]

They already do the best

[ancient carbon]

@fiery elbow are you kidding me

[ancient carbon]

they don't ba'n anyone i reporte him

[river plover]

Pls help

[night cloak]

@river plover For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[fiery elbow]

@ancient carbon PUBGM improve there Anti-Cheat Softwares, Cheater doing this to

[ancient carbon]

@fiery elbow hahaha pubg don't improve anything

they don't do any work

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[clear fox]

I have a question regarding the cheater report link, i reported a guy recently and filled in his name and id on the page but what i submitted as oroof was my death replay which did not include, the opponent's user ID
Will it still be processed?

[fiery elbow]

I think yes

[snow bramble]

Hello,
I'm contacting you about some problems i had in my account lately.
For some reasons my facebook got hacked by someone and he changed the email and password so i have no possibilities to re-enter my account this is one.
Secondly he linked my pubg account to his Google play on Android.
I have just my email linking left do i can enter my account again but he changed the flags and everything and even try to sell my account, and I'm so afraid to lose it.
And of course i have proofs it's my account and evidence of purchasing ingame.
So please I'm asking to release my account from facebook and google play so i can have it back.
Your faithful soldier, thank you.

[ancient carbon]

hahaha

in every gameplay there is a cheater what's this game

hhhhhhhhhhhh

[fiery elbow]

@snow bramble Try to unlink the Socials?

[snow bramble]

Yeeees

[clear fox]

Can i post the clip here? It's 40 seconds long. Just want to know if it qualifies as evidence?

[fiery elbow]

Clip of what? @clear fox

[clear fox]

Death replay i submitted as part of a cheater report

[night cloak]

@ancient carbon please move to #chat or #pubg-mobile for discussion

[snow bramble]

I want a solution to my problem

[ancient carbon]

@night cloak after pubg mobile do there work i will

transfert my words into the other

chat

okay

[fiery elbow]

@snow bramble Contact Facebook, PUBGM can't help you about your hacked Facebook Account

[ancient carbon]

we are player not kids

[night cloak]

@ancient carbon what's your issue?

[fiery elbow]

@night cloak The Hackers

[ancient carbon]

and tencent have a billions of dollar and they don't have any solution for hacker's

😄

in every gameplay i have hacke'r what's this

i'm playing this game since season 5

what's this

bro

[night cloak]

@fiery elbow well pubgm is upgrading their anti cheat system to ban cheaters and you can ban the cheaters through the link if you got a video evidence

[snow bramble]

I want to disconnect my account from the social media game

[fiery elbow]

@night cloak don't say that to me

[snow bramble]

FES deactivated my account after the hack

[ancient carbon]

@night cloak sorry i reporte many hacker's and nothing happen

to there accounts

[night cloak]

And this channel is only for pubgm support only so i beg y'all to keep this channel clean and move to #chat or #pubg-mobile

[ancient carbon]

they are still playing

and kill the server

😄

@night cloak sorry i need admin from pubgm to talk with him

about this issue

i'm not here to play

they realy should find solution for hacker's

[night cloak]

Talk with him? Talk with who?

[snow bramble]

I only want my account that is in the game

[ancient carbon]

the bad support

i ever seen

in game

😄

they don't have any solution for hackers

hahahaha

they just make money

good

company

they don't care about players

and there feelings

🙂

[fiery elbow]

@night cloak your dm's open?

[vivid merlin]

@ancient carbon Move to a discussion channel.

[ancient carbon]

@vivid merlin no

😄

[vivid merlin]

Now, or else you will get muted.

[ancient carbon]

i need official admin from pubgm

[clear fox]

@KingShark#4852 i recently reported this guy and filled in his username ans uID using the link but my video evidence itself doesn't seem to show opponent's ID.
So does it still get processed?

[ancient carbon]

here

[snow bramble]

Bad supporters. My account contains a game that I spent $ 3000 on, and they don’t help me get my account back

[vivid merlin]

If you have feedback put it in #old

[night cloak]

You can report the hackers in #cheater-reports as well is more effective and you need a rare role to report any cheater there

[ancient carbon]

@night cloak are you kidding me

i need to upload youtube video

this is not my work

they need to do

[night cloak]

@fiery elbow Nope my dms are closed for this server

[ancient carbon]

the work

[fierce lark]

In Shop Offers Zone is broken it's not showing any items for me

[storm flume]

Hello, @ancient carbon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[ancient carbon]

they make money

[vivid merlin]

@fierce lark > #old

[ancient carbon]

and i'm not here to work for nothing *

okay

i don't see any game system before

do this

[vivid merlin]

@ancient carbon This isnt the place to complain, we arent affiliated with pubgm

[ancient carbon]

before

what's this

[fiery elbow]

Calm down and move back to the #chat @ancient carbon

[ancient carbon]

@fiery elbow no

[vivid merlin]

Move to a discussion channel now.

[ancient carbon]

until they answer to all my questions

🙂

[fierce lark]

@vivid merlin I just want to know any way I can get around with that prblm

[ancient carbon]

i'm player and user of this

platform

[fair lagoon]

Check paired matches constantly. Every game I'm dying to cheat. Rank is now a dream. If it continues like this, the end of the game is seen within 1 year. Pubg now disappears.

[tawdry creek]

i got a problem hehe

[night cloak]

@tawdry creek what issue do you have Sir?

[tawdry creek]

you know we could unlink an account? i tried to unlink my twitter since it got deleted and it says 6 days sooo i waited. however it should be over by now and the symbol says -3313 seconds

[vivid merlin]

@fierce lark You could try to repair the game.

[tawdry creek]

top right ^^

[fierce lark]

@vivid merlin thx.

[night cloak]

@tawdry creek is it stuck on that -3313 seconds tho?

[tawdry creek]

right now it’s -3483s

it just keeps going

you got any idea what it means?

[night cloak]

@tawdry creek have you tried repairing your game lately after this issue?

[tawdry creek]

nope, let me try now

bruh i forgot that existed

ty

[night cloak]

@tawdry creek alright try it

[tawdry creek]

ah it worked, tyty

[night cloak]

Yw

[junior root]

i want to switch my ign pfp from my facebook to my twitter but it doesnt switch even after i unlinked it

[cerulean sky]

What do you think bro a billionaire company would not be aware of people using which kind of hacks or is it hard to find ? It is even easy for an ordinary person to find hack online and what about pubg company dont they know ? They know better then us
PUBG wont do a thing I faced 5 hackers today new accounts and on was old Arabian account with royal pass and he was using aimbot. What do u think pubg will ban him it's a joke. Arabs invest money on skins and buys hacks of pubg mobile company. Will they get banned it's a joke. All they can do is one week ban. I knew a person he was hacking he has Royal pass he was just banned for a week and he got his account again. It is simple formula. They know every hack at the market and they one which is banned wont get u banned because it's their one.

[night cloak]

@junior root it could take upto 24 hours to change the in game pfp so be patient it will get changed soon

[junior root]

ok and why is my thing a cute person

[night cloak]

@junior root what like your discord nickname?

[junior root]

ya

i never changed it

[night cloak]

Go to #discord to remove or change the nickname

[junior root]

k

[fiery elbow]

@cerulean sky If someone get carried by a hacker and he get a week ban, he also lose all his points until bronce 5

[junior root]

last question, how do u get roles?

[cerulean sky]

@fiery elbow is that enough for hacking ?

[night cloak]

@junior root yes you will be assigned with a rare role when you will level 10 if you keep chatting in #pubg-mobile and #chat

[fiery elbow]

@cerulean sky it should be

Ban is Ban

[junior root]

k thx

[cerulean sky]

@fiery elbow that's what I am talking about there must be some thing big then just restoring points

[fiery elbow]

What do you expect? @cerulean sky

[cerulean sky]

@fiery elbow 3 month ban

The whole season ban

If he has a royal pass he might also lose that too

[clear fox]

Is there seperate server for beta version? Where do i post feedback bugs for beta version?

[fiery elbow]

@night cloak Do you know if 3 Months ban already exists? It should be, right?

[night cloak]

@clear fox please post it in #old

@fiery elbow well i don't think there's a 3 month ban in the system right now either it's a week ban and your tier gets reset to bronze V or its a permanent ban

[clear fox]

Seems like a waste of time but ok

[night cloak]

These are the two types of ban i am well known off

[fiery elbow]

@night cloak Thx

[junior root]

@cerulean sky u dont need to get mad, its just some pixels on a screen

[celest shadow]

If you are a BETA tester, you will be able report bugs you find in the BETA version in a separate server. However if you are not, the #old channel would be fine too, @clear fox.

[cerulean sky]

@junior root what do y mean

[night cloak]

@clear fox if you need to report a bug, please report in #old if you haven't and they will going to check the bug soon

[junior root]

@cerulean sky ur getting mad about some hackers

[fair lagoon]

Where are the authorities?

[celest shadow]

Could you elaborate, @fair lagoon?

[junior root]

and if ur so mad, just dont play, easy as that

[fair lagoon]

@celest shadow I'm looking for someone in charge

[cerulean sky]

@junior root I do not like cheating bcz when u are trying hard to push rank and invest time so some nerd cheater ruin off the game isnt it frustrating

[celest shadow]

State your inquiry, @fair lagoon.

[junior root]

just dont play

and ive seen like 2 hackers in like 1 year

[celest shadow]

Be advised that this channel is reserved for PUBG Mobile related support, @cerulean sky @junior root. It would be great if you moved to a discussion channel: #chat or #pubg-mobile.

[junior root]

ok sry

[celest shadow]

Thank you for understanding.

[cerulean sky]

@junior root u rank is gold that's why

[junior root]

nope im diamond 3

[cerulean sky]

@junior root check ace u will find many

[junior root]

ok

im not gonna talk on here bye

[fair lagoon]

@celest shadow My problem is I can't rank up for cheats, I have videos

[storm flume]

Hello, @fair lagoon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[celest shadow]

@rocky widget, avoid using the word "ban" so you don't get automatically muted. The PMCO for most regions are postponed at the moment and the Esports team are investigating into the issue.

[rocky widget]

Oh ok sorry

[weak ledge]

Hello i really need some help...

[night cloak]

@weak ledge State your issue please

[weak ledge]

Is it possible private?

@night cloak

[night cloak]

Can you state the issue here first ?@weak ledge

Cause i want to know about the iisue here first if required then you can dm me

[weak ledge]

Ah okey

[polar marsh]

@weak ledge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fierce night]

my device supports 120 fps but i don't have 90 fps why?

[night cloak]

@fierce night 90fps feature is only out for some oneplus devices now it would be added soon to game for all the devices which do supports 90fps

[fierce night]

when is that?

[topaz storm]

Any news on the beta working for ios 14

[fierce night]

are they only testing it thier or what

[night cloak]

@weak ledge Please state your issue here rather than sending me friend request in discord

[fierce night]

he got muted

he sending me msgs in private

[night cloak]

Oh i didn't see that

[fierce night]

🙂

[celest shadow]

You may ignore his DMs and reject his friend request.

[fierce night]

i just said what he told me

[celest shadow]

The 90fps option is only available for OnePlus 7+ and above at the moment, @fierce night. It will be available to all supported devices in update 1.0.0.

[fierce night]

means next month/

next month cheaters vs 90 fps 😛

[tulip ferry]

jailbroken iphone can cause a BAN ?!?

[polar marsh]

@fierce night:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@tulip ferry yes if you do use some 3rd party apps while playing the game

[tulip ferry]

@night cloak thnx for this info🌹, But i bypass icloud and i use Safe shutdown app Only, can this cause a problem?!?

[rocky bridge]

Please fix a asia server ping glitch

[hot crest]

When will the redemption centre of bonus challenge refreshs

[celest shadow]

Refer to this pinned message:
#questions message

@rocky bridge

Kindly ask that in the PUBG MOBILE India Discord Server, @hot crest.

discord.gg/pubgm-india

[hot crest]

👍

[night cloak]

@tulip ferry if you're not using any 3rd party apps while playing the game then i think it shouldn't bother you much

[lilac briar]

Hello

[night cloak]

@lilac briar Hello

[lilac briar]

I have an issue I would like to solve

[night cloak]

State your issue Sir

[lilac briar]

So someone hacked into my facebook account and unlinked my pubg mobile and linked his Twitter

I dont have access to his twitter and after 5 days i won't be able to log in the game again

[celest shadow]

You can log into your PUBG MOBILE account through your Facebook account to cancel the unlinking process, @lilac briar.

Kindly contact the in-game customer service and request for an unlink for the Twitter account, this process may take up to 90 days. If you are able to access your PUBG MOBILE account, I suggest that you link your email/phone number, change your Facebook password and try to unlink the Twitter account yourself which will take up to 7 days.

[lilac briar]

I can only access the game using the e-mail link

[celest shadow]

In that case, log in through your email, contact the in-game customer service for further assistance to remove the unauthorised person's Twitter account from being linked or you could unlink the Twitter account yourself which would take up to 7 days.

[lilac briar]

Can you show me how to contact the in-game customer service?

[storm flume]

You can contact the customer service via the game settings, @lilac briar. Refer to subpoint 5.3 in #faq for further instructions.

[lilac briar]

Will the in-game customer service unlink the twitter account?

[night cloak]

@fallow token what's your issue Sir?

[wheat carbon]

i have an issue

[night cloak]

@wheat carbon please tell me your issue

[wheat carbon]

3578+ 34= 3593

how

[fallow token]

sponsored...
@night cloak this is for PUBG Mobile Support team. people sell hacks and make sponsored ads.

[wheat carbon]

Pubgm is cheating with me

[night cloak]

@wheat carbon i think its a glitch or bug you can try the repair option, it might fix the issue thank you

[wheat carbon]

Thats not glitch

[night cloak]

@fallow token @celest shadow

[wheat carbon]

Tier is still diamond ii

[celest shadow]

@fallow token, feel free to report it to Facebook.

[wheat carbon]

Pubgm is cheating

[fallow token]

@celest shadow already done thanks

[celest shadow]

Fantastic, @fallow token!

[wheat carbon]

Who cares about my issue

sometimes i play squad match and they add tier point of duo match why????

[night cloak]

@wheat carbon its a glitch if you see closely in the 3rd game it shows you -19 but it didn't deduct any of your points so please try the repair option it might get fixed

It actually added + 19 to your points so its a minor glitch which i think can be fixed by the repair option

[wheat carbon]

Thank you

[crimson ingot]

My fire button sometimes stop firing after 10 bullets. Why is this happening?

And sometimes one tap glitch

[night cloak]

@crimson ingot Are you using some kind of 3rd party apps while playing the game?

[crimson ingot]

No

[night cloak]

@crimson ingot what is your device name Sir?

[crimson ingot]

Realme 6

Android

[night cloak]

Hi

@crimson ingot Have you encountered any touch issues before the update 0.19 while playing this game?

@night cloak hello

[crimson ingot]

@night cloak no. After the 3mb update i noticed this touch issue

[night cloak]

@crimson ingot okay you can try the repair option first it might fix the bug but if it still there feel free to report the bug in #old along with device details. Thank you

[fluid ore]

Hi

[night cloak]

I need help I have a few questions

[crimson ingot]

If I repair then I'll have to download the resources pack again??@night cloak

[night cloak]

@fluid ore Hello

@night cloak State your issue Sir

Will I be able to go pro even if I’m in the NAE

[dusky marten]

Hello need help i lost my account

[night cloak]

@crimson ingot i would say if you have enough data or you are using wifi then repair it with downloading the packs but if you don't then just use the repair option not the resources pack or the maps. Thank you

[dusky marten]

@night cloak help me please

[night cloak]

@night cloak what do you mean by NAE?

@dusky marten How did you lose your account ?

[polar marsh]

@dusky marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I mean will i be able to go pro even tho I live in the USA because most of the pro orgs are in different regions and I’m not sure I can join one

[wraith brook]

Every part of the world has pros

Btw this is not a game problem

[night cloak]

@night cloak Pardon This aint a game issue which we can address you and we only provide guidance related to basic game problems

@night cloak you can go in #pubg-mobile for discussion

Ok

[alpine condor]

When is the next crew challenge

And who is the qualifiers of pmco egypt

[junior root]

@night cloak why are u doing this, ur not even a mod

[night cloak]

I am here to help the ppl who are having some basic issues with the game and i love doing it

[simple estuary]

@alpine condor we do not have any dates or ETA for the next crew challenge. Be patient till its announced.

[alpine condor]

And who is the qualifiers of pmco egypt
@alpine condor ..

[simple estuary]

@alpine condor I dont know anything about pmco Egypt.

[night cloak]

@alpine condor try to follow the pubg mobile esports channels on YT and on the social media, they do upload the results over there

[wraith brook]

@alpine condor ^

[simple estuary]

@night cloak alright.

[silver plume]

How do I log in to my account?

[wraith brook]

@silver plume Can u translate it please ?

[celest shadow]

Please wait till the next update for the issue to be addressed, @silver plume. Do not attempt to change or modify the game-files.

[silver plume]

@celest shadow What is the date of the new talk?

[storm flume]

We currently do not have a specific release date for the upcoming update, @silver plume. Once we do, we will publish further information in #news.

[night cloak]

@simple estuary Pardon for the wrong ping

[silver plume]

@celest shadow How do I return my account to update the foot please help

@storm flume How do I return my account to update the foot please help

[celest shadow]

You can wait for the next update, @silver plume. Be patient.

[simple estuary]

@night cloak it's ok bro

[silver plume]

@celest shadow Any update date. I have tasks and evaluation, please help

[celest shadow]

No ETA at the moment, @silver plume.

[silver plume]

@celest shadow What is the solution 😔😔 What is my fault if I wait for the next update I want to log into my account as soon as possible

[celest shadow]

I understand that you want to log into your account as soon as you can but I do not have a solution either, @silver plume. As I said, it is only best that you wait for a patch or an update that will fix the issue.

[silver plume]

@celest shadow Can I give you hands of the account and change the version of my account so that I can access it?

[celest shadow]

We do not deal with account related issues here, @silver plume. You may contact customer service for further assistance.

[storm flume]

You can contact the customer service via the game settings, @silver plume. Refer to subpoint 5.3 in #faq for further instructions.

[fallow quail]

@celest shadow session 14 crew challenge register opening date?

Let me know?

[night cloak]

Report cheater

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fallow quail]

@celest shadow pls reply

[celest shadow]

@fallow quail, we do not have any dates or ETA for the next crew challenge. Be patient till its announced.

[fallow quail]

Ok thank u sir @celest shadow

[crimson ingot]

When will the ping issue in Asia server be fixed?

[simple estuary]

@crimson ingot if you already report your ping issue. They will fix as soon as possible. Just be patient.

Thank you.

[lilac briar]

Hello piston I talked earlier to you

I still couldn't find in game customer service

[night cloak]

@lilac briar please refer to #faq subpoint 5.3 for further instruction.

[clever wharf]

i saw a video of Classified YT he told DBS gun removed from airdrop and it will randomly spawn but it will rare.. is it right ???

[woven atlas]

@clever wharf yes

[queen sorrel]

Do you guys know a way to reduce ping in NA server?

[night cloak]

which server you usually used to play the game ??

[queen sorrel]

Asia

[night cloak]

Then why NA

[queen sorrel]

I'm asking could VPN reduce Ping on NA?

[night cloak]

VPN usage is not recommended.

[celest shadow]

Under your in-game Settings, find this option, @lilac briar:

[queen sorrel]

Everyone are saying this

@night cloak usage of VPN could lead us ban?

[night cloak]

You can contact in game customer service for further information regarding that.

[queen sorrel]

Hmm ok

[limpid socket]

@queen sorrel it could cause error in-game and might lead to ban.

So clearly not recommended

[queen sorrel]

@limpid socket thanks

@limpid socket one doubt if I report a guy who uses VPN could they ban him?

[limpid socket]

Nope, not really.

[hasty phoenix]

Hello, is it possible to make a roster change after group stage for Egypt region? Thank you in advance

[queen sorrel]

Oh k

[night cloak]

Hey when is the ping issue on asia server going to get fixed.

[spring zephyr]

@night cloak Check pinned messages and fill the form. If you have already filled the form, please wait patiently, if it's an issue from the server's side, then it will get fixed. If not, contact your ISP regarding this.

[queen sorrel]

And also pls fix the mic bug that always happen

[limpid socket]

Use #old

[alpine agate]

hey does anyone else face the friend list glitch ?

[queen sorrel]

Yea

[alpine agate]

They need to fix that ASAP

[vagrant forum]

@hasty phoenix, roster change rules are given in the email. Please follow it.

[night cloak]

@spring zephyr would you believe me if I say that I already filled that stupid form for more that 10 times

Every single day I come here and fill that trash

[vagrant forum]

@alpine agate, you can enter cheer park and exit it to fix it temporarily. The issue is know to the developers and will be fixed in the next update.

[spring zephyr]

Filling it once is enough

[night cloak]

@night cloak read the rest of what aditya said they didn’t just say fill out a form.

@spring zephyr it would have been already fixed if I was enough lol

[hasty phoenix]

i am not a team manager, so thats why @vagrant forum if you can say it, i would appreciste it

[alpine agate]

@alpine agate ok but I dont choose cheer park i just get in an tdm match and quit

[night cloak]

@night cloak don't try to be a smart guy. I did read all of that

[alpine agate]

Lmao i didnt mean to tag myself

[night cloak]

Then follow the rest of the instruction and stop complaining to other community members about it.

[lilac briar]

What do this means although I don't have a twitter account

[night cloak]

@lilac briar its unlinking Facebook from your account in 5 days.

[hasty phoenix]

^

you need to log in via facebook to cancel the unlink progress

[night cloak]

@alpine agate as for your friends list glitch yes multiple people face the problem to fix it you can do as Neko has suggested until there’s a permanent fix. Report it in #old.

[vagrant forum]

@hasty phoenix, I'm not exactly associated with the eSports management, so I wont be able to help you out with that.

The teams which qualified have received an invitation mail, which contains the following:
• Team submission Form
• Rulebook
• Roster change rules
• Discord server link.

Kindly follow all steps given in this email.

[hasty phoenix]

Nevermind, thank you so much for ur fast answer & your time. @vagrant forum

[night cloak]

@queen sorrel you seem to be interested in this VPN situation it’s not against TOS and is not ban able but your account can be at risk as the usage of third party apps can be picked up and banned you for 10 years. (As to why it’s not recommended)

[vagrant forum]

You can contact the customer service to get a proper response on that regard.

[night cloak]

[astral marsh]

#questions when will we get character vouchers in events

[night cloak]

There’s no information regarding your query.

[astral marsh]

Okk

[limpid socket]

Just keep an eye on #news

[near leaf]

Why cheaters report is in slow mode?? I want to report

[night cloak]

@near leaf the channel is currently closed while the current reports are being processed you can report people in the channel when it reopens but you’ll need mee6 level 10 to gain access.

[near leaf]

Level 10 ??

[storm flume]

Your level is defined by your Discord server activity, @near leaf. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to stream video.
:white_small_square: 20 | <@&440672686729854987>: Ability to change nickname.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to use external emojis.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

[tight stag]

Why does the change country button not appear in my account? Please solve the account problem 🥺

ID:5148160140
Nam:『HÈMØ』

[eternal cobalt]

Hi

[vagrant forum]

Since you created your account in one of the EEA (European Economic Area), you will not have the "Change Country/Region" option due to government laws and restrictions, @tight stag. Be advised.

[eternal cobalt]

If I buy RP on 19th aug will be able to reach 100rp

[tight stag]

Why does the change country button not appear in my account? Please solve the account problem 🥺

ID:5148160140
Nam:『HÈMØ』

[floral moon]

@lilac briar log in via FACEBOOK, unlink will be canceled, and you don't have twitter account so unlink them

[night cloak]

Please do not spam @tight stag you’ve been answered.

@eternal cobalt all depends on you.

[eternal cobalt]

Huh

[night cloak]

If you buy a Royale pass at the start of the season it’s still possible to not max it.

[queen sorrel]

@night cloak oh ok thanks for the information

[vagrant forum]

@eternal cobalt, if you have completed all the missions and collected the weekly crates, then yes you should be able to.

[eternal cobalt]

I once bought RP on last week of s6 still reached 100

[vagrant forum]

As I said it would depend on whether or not you have completed the missions.

[spring zephyr]

@eternal cobalt
10x60 = 600 from Daily
30x60 = 1 800 from Daily missions
200x8 = 1 600 from Weekly crates
725x8 = 5 800 from the Weekly missions
60x6 = 360 from the bonus for playing with RP friends
That's 101 levels.

[eternal cobalt]

So will I reach ?

[tight stag]

How can I change the European region and when the Change Country button appears, please help

[spring zephyr]

@tight stag You can't.

[floral moon]

@vagrant forum sry but we are losing our daily missons and weekly crate because of an issue. you are already know our issue

[spring zephyr]

@eternal cobalt No, you will need to buy ranks since you missed most of the daily missions.

[eternal cobalt]

Oof

When is the season ending?

[gloomy elbow]

My account is hacked and hacker is using version 0.19.1 and I'm not able to login in current version so PLEASE PUBG PLEASE give us some solution

[night cloak]

9/13/2020 @eternal cobalt

[storm flume]

You can contact the customer service via the game settings, @gloomy elbow. Refer to subpoint 5.3 in #faq for further instructions.

[tepid stratus]

@gloomy elbow you have to wait until next update

[floral moon]

@gloomy elbow wait till 7/9

[tight stag]

Please help me to retrieve the change country button. I want to change the country to my country. Why was I not helped? Please reply and help

[floral moon]

@spring zephyr from your calculation I lost my 4000RP points in this season

[tepid stratus]

@tight stag you can't change your region

[vagrant forum]

You have been answered multiple times, @tight stag. If you keep repeating that then you will be muted.

[night cloak]

So i heard rumors that with PUBG Mobile 1.0 some low end devices will no longer be supported, is that true?

[vagrant forum]

Those are just rumors, no official announcement has been made, @night cloak.

[night cloak]

I see, so i should continue playing with no problems. Thank you.

[eternal cobalt]

I completed all the paid RP missons remaining ones are the free RP ones and I did 3 200rp crates will I reach?

[floral moon]

@gloomy elbow hacker is using 0.19.0.99999

[sour hearth]

When indian bonus challenge will refresh?

[storm flume]

You can contact the customer service via the game settings, @sour hearth. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Well my phone is 2GB RAM.

@night cloak low end mobiles mean what mobile
@night cloak

[wooden condor]

Hey .....can any one tell...
After how much time battle shop refresh in bonus challenge redeem section.!

It's more than 5 weeks ......it haven't refreshed

[storm flume]

You can contact the customer service via the game settings, @wooden condor. Refer to subpoint 5.3 in #faq for further instructions.

[eternal cobalt]

@spring zephyr

I completed all the paid RP missons remaining ones are the free RP ones and I did 3 200rp crates will I reach?

[wooden condor]

I already contacted game service....no reply from them

[night cloak]

PUBGM runs smooth for me, so i'm good. Dont need lite. Was just curious about what was rumored and it seems to be incorrect.

[eternal cobalt]

Bruh

[night cloak]

@wooden condor please refer to #735483472432594994 for regional servers and ask this question in PUBGM MOBILE India fro a better response.

[tight stag]

My dear friend, I hope you understand my situation. Why did you not help me in my problem, I hope for a response worthy of an international and great company

[eternal cobalt]

I completed all the paid RP missons remaining ones are the free RP ones and I did 3 200rp crates will I reach?

Can I get a reply?

[night cloak]

@eternal cobalt I’m pretty sure you’ve already been told you cannot.

[eternal cobalt]

Bruh

[night cloak]

@eternal cobalt
10x60 = 600 from Daily
30x60 = 1 800 from Daily missions
200x8 = 1 600 from Weekly crates
725x8 = 5 800 from the Weekly missions
60x6 = 360 from the bonus for playing with RP friends
That's 101 levels.
@spring zephyr

You have been answered multiple times, @tight stag. If you keep repeating that then you will be muted.
@vagrant forum

[reef horizon]

😫

[wooden condor]

Please give Pubg india discord link

[night cloak]

How can we assist you @reef horizon ?

[vagrant forum]

discord.gg/pubgm-india

[night cloak]

@night cloak you can check #735483472432594994 for regional servers.

[solid tree]

If we open 10 crates we dont even get legendary.😭

[celest shadow]

You may find all the regional communities in #735483472432594994, @night cloak.

[tight stag]

Why is my voice muted? I want to help me. Do not silence my voice. Please resolve to take back the country button. Advise me

[solid tree]

Help me plz.
Pubg mobile Is cheating....

[storm flume]

You can contact the customer service via the game settings, @tight stag. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant forum]

There isn't one, @night cloak.

[pulsar trench]

Pubg mobile sucks because of this

[solid tree]

@night cloak
See the SCREENSHOT.

Pubg mobile gives everything only rp players. It dont care about non rp players

[pulsar trench]

No legendary item that’s rubbish

[celest shadow]

Move to a discussion channel.

[pulsar trench]

@solid tree agreed

[celest shadow]

This channel is reserved for PUBG MOBILE related support, any feedback regarding the game can be done in #old.

[tight stag]

I called customer service in the game, and I was not helped in solving the problem, and why is a company like PUBG unable to activate the country button for anyone because of its fault?

[spring zephyr]

@tight stag If your account is European region. Then, you can't change your region. Now, please move to a discussion channel. Spamming the same question here won't change the answer.

[solid tree]

@night cloak
This is.not feedback.it is a complaint.
A serious complaint

[vagrant forum]

It cannot be done due to law restrictions. I already replied you regarding that, @tight stag.

Since you created your account in one of the EEA (European Economic Area), you will not have the "Change Country/Region" option due to government laws and restrictions, @tight stag. Be advised.

[night cloak]

@night cloak read the message from @storm flume

@night cloak don’t tell mods what to do, they’ll take necessary action. The users have been dealt with for the time being if they repeat report in #discord.

[tight stag]

شكرا على الرد على الرد الرائع. لكن لا احاول من المستحيل القيام بالارض الزر ؟؟

[storm flume]

Please do not use languages other than English, @tight stag. Refer to #735483472432594994 for regional communities.

[tight stag]

Thanks for the great reply. But I don’t try, the button is impossible to display ??

[spring zephyr]

@solid tree That totally depends on your luck, if you are not happy with crate odds, then you can give a feedback in #old. Please move to discussion channel now.

[solid tree]

@spring zephyr gave

[warm dove]

I have purchased the prime plus monthly membership which allows me to collect 20uc daily but today when i clicked on the collect button suddenly the game crashed and when i open the game again there it is showing you have collected but no UC is added in my account please help

[tight stag]

Thanks for the great reply. But I don’t try, the button is impossible to display ??

[storm flume]

You can contact the customer service via the game settings, @warm dove. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Why fir aun?

@tight stag I’ll tell you one last time then I’ll report you for a mute, as your account was created in a region where they have laws in place you cannot change your region you can try contacting customer support and see if they can help with your issue.

@night cloak English please?

Why firaun theme?

:)

[mighty glade]

My account is hacked please help me to recover my account

[floral moon]

I purchased prime plus on 10th July, but I am can't able to log in into my id from 21july because of some issue, can I get all uc wich I lose??

[storm flume]

You can contact the customer service via the game settings, @floral moon. Refer to subpoint 5.3 in #faq for further instructions.

[spring zephyr]

@mighty glade Can you still access your PUBGM account?

[night cloak]

@mighty glade please contact in game support for account related query’s, us discord peeps cannot help. #faq subpoint 5.3 for further instruction.

[mighty glade]

No broo

[warm dove]

Help me please with my above query

[mighty glade]

They disabled my fb account also

[spring zephyr]

@night cloak Can you explain your issue in detail? I don't get what you are trying to say.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @mighty glade. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Nvm

[warm dove]

I have purchased the prime plus monthly membership which allows me to collect 20uc daily but today when i clicked on the collect button suddenly the game crashed and when i open the game again there it is showing you have collected but no UC is added in my account please help

[night cloak]

Pls snipe

Ahhhh

[storm flume]

You can contact the customer service via the game settings, @warm dove. Refer to subpoint 5.3 in #faq for further instructions.

[spring zephyr]

@night cloak Move to a discussion channel please.

[mighty glade]

Help me someone

[spring zephyr]

@mighty glade check #faq 2.8

[night cloak]

@mighty glade please contact in game support for account related query’s, us discord peeps cannot help. #faq subpoint 5.3 for further instruction.

[worldly radish]

Hey I just wanna know why Oneplus nord does not have 60 fps enabled ?

[night cloak]

The device won’t support 60fps.

[silent steeple]

Why we are not able to reedem battlecoins

[spring zephyr]

@silent steeple For queries about Bonus challenge, please ask in the Indian PUBGM discord server. Link in #735483472432594994.

[night cloak]

@silent steeple please do not spam you message in every channel I already answered you in #chat when you first asked.

[silent steeple]

I did it thank u

You told me to spam it here

[night cloak]

@silent steeple please ask this question in PUBG MOBILE India, you can find the invite link via #735483472432594994. In the future please use #questions for game related query’s.

I did not tell you to spam at all.

[worldly radish]

The device won’t support 60fps.
@night cloak Are you sure cause vivo x50 pro with same processor supports 60fps

[night cloak]

If the options not there for you to do so then yes im sure @worldly radish .

[worldly radish]

slow claps

[polar marsh]

@noble obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[prisma drum]

when my issue has been solved ?? of shoot nd joystick

[night cloak]

@prisma drum no information regarding your query @prisma drum have you reported it in #old ?

[prisma drum]

yes

[night cloak]

Just be patient.

[sage shard]

Bonus challenge redeem shop not refreshing from last 3 weeks....

[night cloak]

@sage shard please ask this question in PUBG MOBILE India, you can find the invite link via #735483472432594994.

[storm flume]

You can contact the customer service via the game settings, @sage shard. Refer to subpoint 5.3 in #faq for further instructions.

[lilac owl]

Experiencing ping issue

[night cloak]

@lilac owl please refer to the most recent pinned message in this channel.

[polar marsh]

@noble obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

i am getting in my jio high ping chennai tamilnadu

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[sage shard]

@night cloak that's your network issue we can't do anything in this matter...

[night cloak]

no i just ran speed test i was getting 20ms

in emulator also using hotspot i would get 20ms

Please refer to this channel's pinned messages for further information, @night cloak:

▫️ Android: Click on the channel name and select Pins located at the top.
▫️ iOS: Click on the channel name and select Pinned Messages located at the bottom.
▫️ PC: Click on the pin icon located in the top-right of the channel.
@storm flume

@night cloak that's your network issue we can't do anything in this matter...
@sage shard network is fast i have test my network in speed test

@sage shard please do not cause confusion, the bot already answered.

where to find pinned messages

It says below the first paragraph of the message.

[sage shard]

@night cloak ok

@night cloak bro I have searched your name in YouTube but I have found no channel there

[night cloak]

@sage shard you can ask me about this in #chat.

[minor tapir]

Where can i post my suggestions

[celest shadow]

Whay would you like to suggest, @minor tapir?

[night cloak]

@minor tapir #old.

[minor tapir]

@celest shadow bring back zombie mode

[night cloak]

@minor tapir #old.
@night cloak

[celest shadow]

You may do so in #old then.

[gentle knoll]

Game lags a lot and there is a lot of power drainage

[minor tapir]

K

@gentle knoll maybe ur device

[gentle knoll]

No my device is good with 8gb ram

[night cloak]

@gentle knoll if your battery is low then it’s very normal just charge your device.

[gentle knoll]

Snap 660

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @gentle knoll. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sage shard]

@night cloak Bonus challenge redeem shop not refreshing from last 3 weeks....can you help me?

[night cloak]

@night cloak will there be any fix for ping in the near future cause I cant enjoy playing with 200 ms

@sage shard please ask this question in PUBG MOBILE India, you can find the invite link via #735483472432594994.
@night cloak

@night cloak there’s no information regarding when it’ll be fixed. Just be patient.

[sage shard]

@night cloak bro erangel 2.0 releasing date?

[storm flume]

We currently do not have a specific release date for the upcoming update, @sage shard. Once we do, we will publish further information in #news.

[night cloak]

@sage shard the maps currently in beta.

[sage shard]

👍

@night cloak s15 update release date?

[night cloak]

We currently do not have a specific release date for the upcoming update, @sage shard. Once we do, we will publish further information in #news.
@storm flume

[sage shard]

@night cloak bro there's a YouTuber he is saying s15 will release in 15 September

[night cloak]

It’ll more then likely be around then yes but it has not been confirmed.

can any one help me my account gone third time in a row in observation period?

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@storm flume no bots reply my message like u

We cannot help with account related query’s, in game support is your only option.

@night cloak bro how bots reply my message theny can't listen what I'm saying third time in a row my id gone in observation period now i got killed my own grenade then came back to lobby boom your account in under observation:((

@night cloak i send email in pubg mobile support but ther are aslo can't listen only bots will be reply

anyone in group help me please 😢

[rustic dirge]

I'm 18 plus (26) year's old but mistakenly i select my age under 18 now want to change my age instantly but game is saying that you can't change it before 30 days, but i want to change it right now, I'm normally play More than 8 hour a day, which i have trouble to play now

[sage shard]

There is a glitch that.. when I open my video crate...no rewards will be cllected in my msg box...plz slove this glitch n my prblm...

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[sand path]

anyone in group help me please 😢
@night cloak
Only customer service can help you.
I'm 18 plus (26) year's old but mistakenly i select my age under 18 now want to change my age instantly but game is saying that you can't change it before 30 days, but i want to change it right now, I'm normally play More than 8 hour a day, which i have trouble to play now
@rustic dirge
This cannot be reversed before the cooldown period ends.

There is a glitch that.. when I open my video crate...no rewards will be cllected in my msg box...plz slove this glitch n my prblm...
@sage shard
Reboot device. Clear cache.

[night cloak]

I linked my account to gmail, it logged me out and it didn’t give me the option to log back in with my gmail

I’m literally crying rn

I spent so much money

[sand path]

Screenshot?

[sage shard]

@sand path ok thnx👍

[night cloak]

There’s suppose to be log in via gmail

Under

Cuz I linked my gmail

But now it’s not even giving me the option

Pls help

[spring zephyr]

Seems like a bug, log-in using your social media account and logout once.

[night cloak]

Already did

I deleted and reinstalled

I repaired

Nothing works

[spring zephyr]

Seems like a bug, please report it. 👇

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[rustic dirge]

@night cloak
Only customer service can help you.
@rustic dirge
This cannot be reversed before the cooldown period ends.
@sand path why like that, i try to contact customer service but no reply

[sand path]

This cannot be reversed @rustic dirge

[clever wharf]

im facing haacker in every match middle east server and im reporting that but no one of these has been be banned .. in this season i saw most haackers then other seasons.. Plaease so something

[storm flume]

Hello, @clever wharf!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rustic dirge]

This cannot be reversed @rustic dirge
@sand path but it's too unfair pubgm have to consider it

[sand path]

There's a cooldown period. After that It can be changed to 18+

[sage shard]

There is a glitch that.. when I open my video crate...no rewards will be cllected in my msg box...plz slove this glitch n my prblm...

@akshat shandilya
Reboot device. Clear cache.

@NaDeKo I have restarted my phone but my problem doesn't solved

[uneven harness]

render problem in gameoop

[storm flume]

You can now access #emulator-chat and #emulator-support, @uneven harness. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@sand path bro how to contact customer support even humans will be reply my messages

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[quartz talon]

My friend got m416 glacier in in-game mail.... how's this possible?

[night cloak]

@quartz talon it isn't possible he must be joking

[woven sphinx]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @woven sphinx. Remember to read through #faq before asking questions in the support channels.

Hello, @woven sphinx!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[woven sphinx]

i have id for a hacker and video please answer me

[quartz talon]

He got...this is proof

[heavy vortex]

@night cloak ^

[spring zephyr]

You know that there is a thing called Photoshop?

[crimson ingot]

Editing OP

[sick shale]

It's so easy

[quartz talon]

Uk mrcybersquad?he also got m416 in in-game mail....full video available on YouTube

[spring zephyr]

Give link in DMs, I will explain you

[quartz talon]

Ohk

[sage shard]

There is a glitch that.. when I open my video crate...no rewards will be cllected in my msg box...plz slove this glitch n my prblm...

@akshat shandilya
Reboot device. Clear cache.

@NaDeKo I have restarted my phone but my problem doesn't solved

[storm flume]

Hello, @sage shard!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[final thicket]

Asia server ping problem (jio user)

[tepid stratus]

@final thicket check pin message of this channel for ping related issue

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[quartz talon]

@spring zephyr check dm

[storm flume]

Hello, @obsidian crater!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[crystal crypt]

Guys I Want to change my Region once again And its showing 105 Days that I have to change it again. What should I do now

[wraith brook]

You have to wait

[spring zephyr]

Youw will have to wait.

[wraith brook]

Regions are not supposed to be changed like your dp

[crystal crypt]

It's not possible to change it before 105 days? Because I am unable to access any event in in this region please help.

[spring zephyr]

Nope, you can't change it before 105. And they are called regional events for a reason.

[crystal crypt]

Ok thank you Aditya

[queen sorrel]

Could PUBG ban a guy who uses gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @queen sorrel, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[wraith brook]

They do

[queen sorrel]

One doubt

If I report a guy that he uses gfx tool could PUBG ban him?

[storm flume]

Use of unauthorized third-party software or methods, @queen sorrel, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[wraith brook]

Who ever is using bot command have 1000 iq

@queen sorrel Yes pubgm team will investigate

[polar marsh]

@tame cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[queen sorrel]

@wraith brook ok

[dull swift]

@queen sorrel why would you report a guy who uses GFX tool 🤷🏻‍♀️

[storm flume]

Use of unauthorized third-party software or methods, @dull swift, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[queen sorrel]

@dull swift because I'm legit

[orchid estuary]

My account lost please help

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @orchid estuary. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[queen sorrel]

Mm

[spring zephyr]

You will get banned for using unauthorized third party software.

[queen sorrel]

@spring zephyr hmm bro

[spring zephyr]

So called as GFX tools.

[storm flume]

Use of unauthorized third-party software or methods, , such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[robust geyser]

although if pubg really were to take action they should've already got rid of these gfx tools from the playstore

[storm flume]

Use of unauthorized third-party software or methods, @robust geyser, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[jade pagoda]

How can I complete the cheater form when I can't write the Arabic lettering?

[night cloak]

Report cheaters in #cheater-reports, @jade pagoda. Channel is closed and will reopen when the current reports have been processed.

Unfair😡 i hate that

observation period bug i got observation third time in a row when i play tdm its oky but when i play classic match after i killed back to lobby then my id gone in under observation period i search in YouTube many users face this problem

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[leaden matrix]

i need support fast please
i bought a headphones (V2S Wireless headphones)
and when i play pubg it has sound delay for like 1 second
but every other kind of sound transmits perfectly
only pubg has sound delay

[spring zephyr]

It's a Wireless headphone, so there will be a delay. It's a problem with your headphones.

[leaden matrix]

bruh why pther app work perfectly

why pubg no work

[urban wraith]

A 2 mb update come in pubg mobile today what's new?

[spring zephyr]

@leaden matrix It's an issue with your headphones.

[leaden matrix]

i hate you pubg i wasted 1000$ on a new headphones and it dosent even work? whats your problem that delay is very important cuz of the footteps

ARE YOU a bot?

1000$ wasted

[leaden matrix]

i cant even use it properly

1000$ wwsted

1000$ wasted

[spring zephyr]

Stop spamming here.

[leaden matrix]

can you give me back my 1000$? or will you fix the sound delay prblem

i ordered it ONLY for pubg and guess what? it has delay

[spring zephyr]

It's an issue with your Headphones, it's obvious that there will be a delay if you are using Bluetooth headphones.

[leaden matrix]

my headphones not the problem its your game every other app work fine with no delay

give me back my 1000$ then

if you cant even help me

[spring zephyr]

Which headphones cost 1000 dollars?

[leaden matrix]

bruh this is the wors5

worst game ever

[heavy vortex]

Feel free to delete and don't hog the channel. @leaden matrix

[spring zephyr]

Move to discussion channel now.

[leaden matrix]

i hate you

[heavy vortex]

#chat or #pubg-mobile move here please

[night cloak]

@leaden matrix get some noice excuses next time cause this was lame

You must be using wireless headphones

Nice

I’m using wireless and they aren’t even that bad.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[pure sluice]

I lost my 720 UC in pubg I don't know how it happened please check my pubg account and tell me what happened

[storm flume]

You can contact the customer service via the game settings, @pure sluice. Refer to subpoint 5.3 in #faq for further instructions.

[stable ether]

when will crew challenge be available again?

[sand path]

Soon.

[dull swift]

It usually begins on a new season

[stable ether]

good to hear it's been months now

[night cloak]

Why can't my account be linked by mail

[spring zephyr]

Try again after some time, make sure that you have a stable network connection. Enter the verification code too.

[night cloak]

The code is not being sent to me. Sometimes it is sent, but it is wrong

[round musk]

Hello
Is the unlinking feature for people who previously logged in with game center? Also will i be able to link my play games after unlinking? Thanks

[stoic pebble]

I can't buy voucher pls help

[vagrant forum]

Please wait for the page to load, @stoic pebble. It may take some time.

[stoic pebble]

Ok

It's not opening after 3 min. @vagrant forum

[vagrant forum]

@round musk, you will be able to unlink one social media account and link a new one, if you currently have two accounts linked.

[round musk]

@vagrant forum oh okay so that means I'll be able to sign in with play games and not Facebook right? If I link it
Also I hope it's safe

[pure sluice]

Any one help me

Today morning I open my PUBG account my all UC gone

[vagrant forum]

@round musk,

https://cdn.discordapp.com/attachments/481197473403240451/740162307773956126/unknown.png

[pure sluice]

I don't what happened

[vagrant forum]

Did you receive any in-game mail regarding it, @pure sluice?

[round musk]

Aight thanks

[west sequoia]

How to recover may hacked account

Please tell me

[vagrant forum]

How exactly was your account hacked?