#questions | PUBG MOBILE | Page 978

spring zephyr Aug 15, 2020, 4:12 AM

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@tulip ferry Check pinned messages.

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@rain orchid For queries about Bonus challenge, please ask in the Indian PUBGM discord server. Link in #735483472432594994.

wild bronze Aug 15, 2020, 4:28 AM

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@wild bronze that achievement can be completed on next season
@hot crest thank you mate

sour crow Aug 15, 2020, 4:49 AM

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The game is full of hackers, it's trash now 👎👎

storm flumeBOT Aug 15, 2020, 4:49 AM

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Hello, @sour crow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

onyx cairn Aug 15, 2020, 4:56 AM

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It's working on iOS 14, @topaz storm

wooden hemlock Aug 15, 2020, 5:03 AM

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How can I unlink the second social media acc? I’ve linked my acc to an email

night cloak Aug 15, 2020, 5:05 AM

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You need to link two social media accounts to use the unlink feature.@wooden hemlock

clear berry Aug 15, 2020, 5:20 AM

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iphone 8+ or rog 2 for this game?

dense token Aug 15, 2020, 5:21 AM

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When I can use the report hacker channel?

storm flumeBOT Aug 15, 2020, 5:21 AM

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Hello, @dense token!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

onyx furnace Aug 15, 2020, 5:30 AM

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Yesterday Facebook was deleted. Now someone entered it and linked the account to a Google Play account. Is there a way to return it?

storm flumeBOT Aug 15, 2020, 5:31 AM

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Please refer to subpoint 2.8 in #faq for further information, @onyx furnace. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

dense token Aug 15, 2020, 5:31 AM

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I need this to be viewed. I ask support for your help. I’m tired of losing points to hackers and not actual skilled players. He had no way of knowing where i was as i was hiding behind a building far up behind rocks. He knocked me before but was unable to kill me because of a tree. These Hackers need to get IP Banned. They don’t deserve to play. Ruining the games with their toxic ways.

storm flumeBOT Aug 15, 2020, 5:32 AM

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Hello, @dense token!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

onyx furnace Aug 15, 2020, 5:33 AM

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When will someone communicate with m

vagrant forum Aug 15, 2020, 5:33 AM

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@dense token the cheater reports channel will be opened as soon as they are done investigating previous reports.

onyx furnace Aug 15, 2020, 5:33 AM

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@storm flume
When will someone communicate with me

spring zephyr Aug 15, 2020, 5:34 AM

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@onyx furnace Can you still access your PUBGM account?

onyx furnace Aug 15, 2020, 5:35 AM

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I can only log in to Twitter

magic gyro Aug 15, 2020, 5:40 AM

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fix the server please

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so lagy

jovial fiber Aug 15, 2020, 5:43 AM

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Hi, I canceled the game Center connection by mistake, and my Facebook account is disabled and I cannot log in. Please solve my problem and thank you

onyx furnace Aug 15, 2020, 5:43 AM

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@spring zephyr

storm flumeBOT Aug 15, 2020, 5:44 AM

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You can contact the customer service via the game settings, @jovial fiber. Refer to subpoint 5.3 in #faq for further instructions.

onyx furnace Aug 15, 2020, 5:44 AM

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How

jovial fiber Aug 15, 2020, 5:45 AM

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How

slender saddle Aug 15, 2020, 5:47 AM

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I have e serious issue.Someone hacks my facebook id, that's why he can access my pubg account.He linked his email in my pubg account.I also can login with my twitter account. Please remove my facebook & hacker's email.
ID name-thugMAXx

📎 Screenshot_2020-08-14-00-46-43-035_com.tencent.ig.jpg

storm flumeBOT Aug 15, 2020, 5:48 AM

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You can contact the customer service via the game settings, @slender saddle. Refer to subpoint 5.3 in #faq for further instructions.

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You can contact the customer service via the game settings, @onyx furnace. Refer to subpoint 5.3 in #faq for further instructions.

jovial fiber Aug 15, 2020, 5:49 AM

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My account link to Game Center has been removed and I cannot log in

storm flumeBOT Aug 15, 2020, 5:50 AM

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You can contact the customer service via the game settings, @jovial fiber. Refer to subpoint 5.3 in #faq for further instructions.

jovial fiber Aug 15, 2020, 5:53 AM

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I need help

storm flumeBOT Aug 15, 2020, 5:53 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @jovial fiber. Remember to read through #faq before asking questions in the support channels.

jovial fiber Aug 15, 2020, 5:54 AM

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I accidentally disconnected my account

sweet cedar Aug 15, 2020, 5:57 AM

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This is the second event in 1 month where even if you do every daily for all days you can't reach the best prize, what's wrong with you these last days guys?

📎 Screenshot_20200815-075600.png

polar marshBOT Aug 15, 2020, 5:58 AM

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@harsh basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive ruin Aug 15, 2020, 5:58 AM

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@polar marsh plz give a ios update I can't open my account

spark yoke Aug 15, 2020, 5:59 AM

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Why is this happening

📎 image0.png

night cloak Aug 15, 2020, 5:59 AM

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Screenshot please @olive ruin

spark yoke Aug 15, 2020, 5:59 AM

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I am confused

night cloak Aug 15, 2020, 5:59 AM

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@sweet cedar there should be more events to get the highest rewards.

spark yoke Aug 15, 2020, 5:59 AM

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What happened to my screen shot

night cloak Aug 15, 2020, 5:59 AM

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Not sure I’ll let staff answer.

spark yoke Aug 15, 2020, 5:59 AM

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I had a problem

sweet cedar Aug 15, 2020, 5:59 AM

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No it will be like the last one, it will just disappear after 08/17

storm flumeBOT Aug 15, 2020, 6:00 AM

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Please refer to subpoint 4.11 in #faq for further information, @spark yoke. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

olive ruin Aug 15, 2020, 6:00 AM

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📎 IMG20200814143258.jpg

night cloak Aug 15, 2020, 6:00 AM

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Anyone here managing Pmco or something

native wing Aug 15, 2020, 6:00 AM

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@night cloak yup

vagrant forum Aug 15, 2020, 6:00 AM

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@olive ruin, you would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources.

night cloak Aug 15, 2020, 6:00 AM

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@olive ruin please contact in game support and make sure nobody has access to your account then wait for a future update to fix that prompt on your screen.

spark yoke Aug 15, 2020, 6:00 AM

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@night cloak does it say looking for squad or Pubg support

jovial fiber Aug 15, 2020, 6:01 AM

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I accidentally disconnected my account

spark yoke Aug 15, 2020, 6:01 AM

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#activities

night cloak Aug 15, 2020, 6:01 AM

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@native wing wich pmco you're managing

sweet cedar Aug 15, 2020, 6:01 AM

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The ladt flower one was for the camel hat, same ends, after the expiration day the event just disappear and no one got acces to the best prize

night cloak Aug 15, 2020, 6:01 AM

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@spark yoke am not looking for squad dumb

spark yoke Aug 15, 2020, 6:01 AM

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@

night cloak Aug 15, 2020, 6:01 AM

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I asked for managements

native wing Aug 15, 2020, 6:02 AM

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No

night cloak Aug 15, 2020, 6:02 AM

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@night cloak asking PMCO question ask it here and @onyx cairn.

spark yoke Aug 15, 2020, 6:02 AM

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#faq

onyx cairn Aug 15, 2020, 6:02 AM

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Can you send more details regarding PMCO management? @night cloak

night cloak Aug 15, 2020, 6:02 AM

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@onyx cairn I got some videos regarding hacks

sweet cedar Aug 15, 2020, 6:03 AM

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Here you go, I was talking about that

📎 IMG_1060.PNG

night cloak Aug 15, 2020, 6:03 AM

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@onyx cairn pmco pak btw

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@sweet cedar you can report your feedback in #old.

spark yoke Aug 15, 2020, 6:03 AM

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@night cloak #cheater-reports

sweet cedar Aug 15, 2020, 6:03 AM

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It's not a bug if it is intended

night cloak Aug 15, 2020, 6:03 AM

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@sweet cedar it’s your feedback.

sweet cedar Aug 15, 2020, 6:03 AM

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Ah, I see

night cloak Aug 15, 2020, 6:04 AM

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👍

sweet cedar Aug 15, 2020, 6:04 AM

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Did they even read that channel?

jovial fiber Aug 15, 2020, 6:04 AM

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Restore my account I accidentally linked it

vagrant onyx Aug 15, 2020, 6:04 AM

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@sweet cedar

onyx cairn Aug 15, 2020, 6:04 AM

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Pakistan matches are still under review. Please wait for further progresses and thank you for your reports. @night cloak

night cloak Aug 15, 2020, 6:04 AM

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Yes they do @sweet cedar

vagrant onyx Aug 15, 2020, 6:04 AM

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About that event

sweet cedar Aug 15, 2020, 6:04 AM

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Ok

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About that event
@vagrant onyx yes?

night cloak Aug 15, 2020, 6:04 AM

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@jovial fiber alittle more detail of what you mean please.

vagrant onyx Aug 15, 2020, 6:05 AM

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@sweet cedar you can buy flower from shop section

night cloak Aug 15, 2020, 6:05 AM

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@onyx cairn wait I have to say something

sweet cedar Aug 15, 2020, 6:05 AM

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Ah? Wow I didn't know

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So we were not supposed to reach the max without spending?

spark yoke Aug 15, 2020, 6:05 AM

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So PUBG has kicked me out twice today and it says, “We have terminated your connection because of a data error with your client. Please check your network connection again,” so what does that mean

vagrant onyx Aug 15, 2020, 6:06 AM

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So we were not supposed to reach the max without spending?
@sweet cedar

That might be correct hold on let me send you screen shoot

sweet cedar Aug 15, 2020, 6:06 AM

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Sure

night cloak Aug 15, 2020, 6:06 AM

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@onyx cairn I came to know that you won't ban them bcoz of all these video proof but because of your anti cheat system

sweet cedar Aug 15, 2020, 6:06 AM

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Thank you

night cloak Aug 15, 2020, 6:06 AM

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@spark yoke I’ll get back to you shortly just getting a answer for you.

spark yoke Aug 15, 2020, 6:06 AM

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@night cloak ty

jovial fiber Aug 15, 2020, 6:07 AM

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I have unlinked my Game Center account and cannot access the game

onyx cairn Aug 15, 2020, 6:07 AM

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Cheaters will be banned from PMCO. This is why all matches are still under review. Thanks again for your reports. @night cloak

night cloak Aug 15, 2020, 6:07 AM

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@onyx cairn are you a bot ?

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😂

sweet cedar Aug 15, 2020, 6:07 AM

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Their anti cheat system is one of the best if not the best in my personal opinion.
If you report in game they will even answer you, where you find a game that have this good behaviour?> @onyx cairn I came to know that you won't ban them bcoz of all these video proof but because of your anti cheat system
@night cloak

night cloak Aug 15, 2020, 6:08 AM

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@sweet cedar really ?

sweet cedar Aug 15, 2020, 6:08 AM

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Yeah

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For real

night cloak Aug 15, 2020, 6:08 AM

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@spark yoke have you tried data ?

sweet cedar Aug 15, 2020, 6:08 AM

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You probably never play 2010s freemium on pc.

polar marshBOT Aug 15, 2020, 6:09 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spark yoke Aug 15, 2020, 6:09 AM

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Not yet I can’t I have an old restriction on my phone that I can no longer change and it shuts my data off at night

night cloak Aug 15, 2020, 6:09 AM

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@spark yoke please refer to #faq subpoint 4.11

vagrant onyx Aug 15, 2020, 6:10 AM

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@sweet cedar

📎 image0.png 📎 image1.png

onyx cairn Aug 15, 2020, 6:10 AM

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Great, he used the magic word. 🙏

jovial fiber Aug 15, 2020, 6:11 AM

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I have unlinked my Game Center account and cannot access the game because Facebook is disabled

sweet cedar Aug 15, 2020, 6:11 AM

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Perfect, thank you, can you please confirm that we were not supposed to get the best prizes without spending uc? I mean, this is the first time that something like that happen since I started playing in s9

night cloak Aug 15, 2020, 6:12 AM

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@jovial fiber please contact in game support as we cannot help with account related issues. You can refer to #faq 5.3

vagrant onyx Aug 15, 2020, 6:12 AM

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@sweet cedar yes that might be true is the event want you to spend some UC

sweet cedar Aug 15, 2020, 6:12 AM

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Ok got it thank you for your support and sorry for disturbing you for this

vagrant onyx Aug 15, 2020, 6:12 AM

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As any future notice i get will let you know @sweet cedar

jovial fiber Aug 15, 2020, 6:12 AM

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@night cloak i cant

vagrant onyx Aug 15, 2020, 6:12 AM

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Welcome

sweet cedar Aug 15, 2020, 6:12 AM

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😁

night cloak Aug 15, 2020, 6:12 AM

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@jovial fiber refer to #faq subpoint5.3

jovial fiber Aug 15, 2020, 6:14 AM

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@night cloak I cannot explain my problem with the support in the game

night cloak Aug 15, 2020, 6:14 AM

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May I ask why.

spark yoke Aug 15, 2020, 6:15 AM

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@night cloak the support in game is basically useless

night cloak Aug 15, 2020, 6:15 AM

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It’s useless if you don’t really care about your issue yes but if you explain your issue correctly you’ll get to where you need to be.

spark yoke Aug 15, 2020, 6:16 AM

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@night cloak it takes them 3-4 days to answer

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@night cloak as a matter a fact it took 6 the last time I did it

jovial fiber Aug 15, 2020, 6:16 AM

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Please help me please I can't solve my problem with customer service in the game

night cloak Aug 15, 2020, 6:16 AM

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It can take even longer, due to the COVID-19 crisis the support team have been taking care of there health as well as trying to keep the game running smoothly for you and others.

spark yoke Aug 15, 2020, 6:17 AM

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There needs to be a text support team

night cloak Aug 15, 2020, 6:17 AM

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@jovial fiber why can you not contact in game support.

spark yoke Aug 15, 2020, 6:17 AM

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Like a fast one

night cloak Aug 15, 2020, 6:17 AM

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@spark yoke #old

storm willow Aug 15, 2020, 6:17 AM

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Only in game customer support handles account related issue. You might encounter a series of automated question to help solve the issue, you can reach support people after that, note that the customer support might take some time to respond, since they have lots of requests, yet there is no other alternate method to contact them

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Either ingame (Most preferred) or PUBGMOBILE_CS@tencentgames.com

clear ocean Aug 15, 2020, 6:18 AM

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I am not getting any audio of my game

jovial fiber Aug 15, 2020, 6:19 AM

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@night cloak Because I have not found any solution to my problem, my problem. My Facebook account is broken and I cannot play

night cloak Aug 15, 2020, 6:19 AM

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Only in game customer support handles account related issue. You might encounter a series of automated question to help solve the issue, you can reach support people after that, note that the customer support might take some time to respond, since they have lots of requests, yet there is no other alternate method to contact them
@jovial fiber

clear ocean Aug 15, 2020, 6:19 AM

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@spring zephyr bro help me

night cloak Aug 15, 2020, 6:19 AM

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We cannot help please contact in game support.

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@clear ocean please send a screenshot of your audio settings in game.

clear ocean Aug 15, 2020, 6:20 AM

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📎 image0.png

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i even reinstalled the game

vagrant forum Aug 15, 2020, 6:21 AM

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Are you not getting game audio only on headphones or on speakers?

night cloak Aug 15, 2020, 6:21 AM

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Are you playing with headphones ?

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How to unlink account

storm flumeBOT Aug 15, 2020, 6:21 AM

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Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

clear ocean Aug 15, 2020, 6:21 AM

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no sound on both

shut quiver Aug 15, 2020, 6:21 AM

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Hello

jovial fiber Aug 15, 2020, 6:21 AM

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@night cloak I want to restore my old account that I canceled the link to, and they say that I will lose the old account if I restore it, what should I do?

night cloak Aug 15, 2020, 6:21 AM

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How may we assist you @shut quiver

high surge Aug 15, 2020, 6:21 AM

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@night cloak click on unlink button

storm flumeBOT Aug 15, 2020, 6:21 AM

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You can contact the customer service via the game settings, @jovial fiber. Refer to subpoint 5.3 in #faq for further instructions.

clear ocean Aug 15, 2020, 6:21 AM

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no sound on both
@clear ocean @night cloak

night cloak Aug 15, 2020, 6:22 AM

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Device @clear ocean ?

clear ocean Aug 15, 2020, 6:22 AM

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iphone 11

night cloak Aug 15, 2020, 6:22 AM

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Is your ringer on or off?

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The switch above your volume buttons.

clear ocean Aug 15, 2020, 6:22 AM

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it was off let me check

spring zephyr Aug 15, 2020, 6:22 AM

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@clear ocean Check if it's the same for every app. GWsetmyxPeepoWeird

clear ocean Aug 15, 2020, 6:22 AM

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@clear ocean Check if it's the same for every app. :GWsetmyxPeepoWeird:
@spring zephyr no yt works fine

night cloak Aug 15, 2020, 6:22 AM

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Try ringer on.

jovial fiber Aug 15, 2020, 6:23 AM

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@night cloak I paid a lot 2000 dollars for my account pleees

clear ocean Aug 15, 2020, 6:23 AM

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this ringer turns off game sound

shut quiver Aug 15, 2020, 6:23 AM

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@night cloak i want to know when bonus challenge redeem page will be refresh? Its says every week but still not refresh 😔

clear ocean Aug 15, 2020, 6:23 AM

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It didnt use to i guess

night cloak Aug 15, 2020, 6:23 AM

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@jovial fiber you’ve been guided in what to do please follow it and refrain from asking your question for a 10th time.

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@shut quiver you can ask that question in PUBG MOBILE India the server link is in #735483472432594994.

vagrant forum Aug 15, 2020, 6:24 AM

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@jovial fiber, we already told you to contact the in-game customer service for that matter.

jovial fiber Aug 15, 2020, 6:25 AM

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@vagrant forum I know this, but I have never found answers to my problem, and I am sorry if I bothered you

vagrant forum Aug 15, 2020, 6:26 AM

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Listen, the discord staff cannot help you with account related issues. Repeatedly asking the same question will not change our reply, only the in-game customer service can help you with that. Please try to understand that.

jovial fiber Aug 15, 2020, 6:27 AM

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Thanks 💔😞

storm flumeBOT Aug 15, 2020, 6:34 AM

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Use of unauthorized third-party software or methods, @high surge, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

high surge Aug 15, 2020, 6:35 AM

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K

olive ruin Aug 15, 2020, 6:36 AM

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@vagrant forum when will come the update

storm flumeBOT Aug 15, 2020, 6:37 AM

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We currently do not have a specific release date for the upcoming update, @olive ruin. Once we do, we will publish further information in #news.

night cloak Aug 15, 2020, 6:38 AM

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@olive ruin what update are you talking abt?

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Hi

storm flumeBOT Aug 15, 2020, 6:47 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak Aug 15, 2020, 6:47 AM

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@olive ruin there’s not ETA in when a update is coming or what it’ll fix please wait patiently.

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My account keep going to safety

storm flumeBOT Aug 15, 2020, 6:47 AM

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You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Aug 15, 2020, 6:48 AM

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How do I get engral 2.0 beta

vagrant forum Aug 15, 2020, 6:49 AM

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Link for that would be in #news, scroll up a bit you'll find it, @night cloak.

night cloak Aug 15, 2020, 6:49 AM

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Ty neko!!

idle crescent Aug 15, 2020, 6:50 AM

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When will we get 120fps in game for emulator

storm flumeBOT Aug 15, 2020, 6:51 AM

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You can now access #emulator-chat and #emulator-support, @idle crescent. Revert this at any time by sending .emulator in #481204134859505684.

idle crescent Aug 15, 2020, 6:51 AM

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😂

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Any support member?

night cloak Aug 15, 2020, 6:51 AM

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@vagrant forum I cant seem to find it

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Please ask emulator question in #emulator-support.

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@vagrant forum do you know what date?

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@night cloak I can get it for you.

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Ty both of you

idle crescent Aug 15, 2020, 6:52 AM

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I asked them and they told me to ask the question in pubgm support. What shall i do now!

night cloak Aug 15, 2020, 6:52 AM

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📎 image0.png

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@night cloak ^^

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Ty

storm willow Aug 15, 2020, 6:52 AM

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#news message

night cloak Aug 15, 2020, 6:52 AM

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@idle crescent tell them it’s a emulator question.

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I'll look agian

vagrant forum Aug 15, 2020, 6:53 AM

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Here, @night cloak :
https://web.gpubgm.com/m/download_android.html

Beta PUBG Mobile Download

night cloak Aug 15, 2020, 6:53 AM

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Oop ty lol

polar marshBOT Aug 15, 2020, 6:57 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@chrome raven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solar stump Aug 15, 2020, 6:59 AM

#

@spring zephyr same question ( what about the ping issue..? Any updates.?

sand path Aug 15, 2020, 6:59 AM

#

No updates yet.

solar stump Aug 15, 2020, 7:01 AM

#

Why they are delaying this issue its over 1and half week ...whats the matter.Are they aware of this bug....?

#

Nearly 2 weeks and we haven’t hear any update from them

#

Can’t able to play customs /clasics or any thing

night cloak Aug 15, 2020, 7:02 AM

#

They’re aware as to why the survey was made, please patient as the COVID-19 crisis has made it harder for the team to do there job.

polar marshBOT Aug 15, 2020, 7:02 AM

#

@stone umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spare bison Aug 15, 2020, 7:02 AM

#

2050

wooden hemlock Aug 15, 2020, 7:03 AM

#

@night cloak I linked 3 and already unlink one and I want to unlink another one (keep the email link one)

night cloak Aug 15, 2020, 7:03 AM

#

How may we help you @spare bison

spare bison Aug 15, 2020, 7:03 AM

#

I was just testing the bot @night cloak

sand path Aug 15, 2020, 7:03 AM

#

Nearly 2 weeks and we haven’t hear any update from them
@solar stump
Can you provide your country, Id, device and network details.

night cloak Aug 15, 2020, 7:03 AM

#

@wooden hemlock you must have 2 social media’s connected to unlink one. (Email is not classed as a social media.)

sand path Aug 15, 2020, 7:03 AM

#

@spare bison move to #chat

spare bison Aug 15, 2020, 7:04 AM

#

Okay ma'am @sand path

solar stump Aug 15, 2020, 7:04 AM

#

Country - India. Device-iphoneXR. Network-4g data

storm stone Aug 15, 2020, 7:05 AM

#

@sand path when will ping issue is going to solved?

night cloak Aug 15, 2020, 7:05 AM

#

@storm stone there’s no information regarding your query please be patient.

solar stump Aug 15, 2020, 7:05 AM

#

📎 image0.png

polar marshBOT Aug 15, 2020, 7:05 AM

#

@sinful dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand path Aug 15, 2020, 7:05 AM

#

Country - India. Device-iphoneXR. Network-4g data
@solar stump
Jio?

solar stump Aug 15, 2020, 7:06 AM

#

Yes

sand path Aug 15, 2020, 7:06 AM

#

Well. The issue is not from the game's end.

#

Jio is facing issues

solar stump Aug 15, 2020, 7:07 AM

#

Come on. My friend on Airtel as well on wifi are facing this issue

#

Does jio have seprate servers for Pubg mobile...?

#

Because my internet speed is still on point

sand path Aug 15, 2020, 7:09 AM

#

Our feedbacks says otherwise. Please report it in the Indian server. Looks like this issue is related to certain parts of India.

https://discord.gg/pubgm-india

Jio's network is very unstable.
I'll forward your details too for investigation. But reporting it to your regional team will help more. @solar stump

sinful dragon Aug 15, 2020, 7:09 AM

#

@sand path

solar stump Aug 15, 2020, 7:09 AM

#

Thankyou @sand path

sand path Aug 15, 2020, 7:09 AM

#

Yes? @sinful dragon

sinful dragon Aug 15, 2020, 7:10 AM

#

@sand path Please special reply

sand path Aug 15, 2020, 7:10 AM

#

DM me. @sinful dragon

sinful dragon Aug 15, 2020, 7:10 AM

#

yes @spring zephyr 🥺

polar marshBOT Aug 15, 2020, 7:11 AM

#

@sinful dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 15, 2020, 7:13 AM

#

@pulsar trench how may I assist you?

glacial frigate Aug 15, 2020, 7:14 AM

#

@sand path in your previous post you mentioned the issue is with Jio. But TBH the issue is in certain parts. We for example have multiple ISP lines at home (WiFi) and the server is having a problem in each one. Jio, besides PUBG is working well on everything. So I guess, an entire cellular network will not have a problem as much as a mere gaming app would.

sand path Aug 15, 2020, 7:15 AM

#

The developers have been made aware of this. Please report it to thr regional team. @glacial frigate

limpid socket Aug 15, 2020, 7:16 AM

#

@glacial frigate it’s true, I too have faced issues regarding the network connection of jio, there seems to be a problem with that aswell

silk condor Aug 15, 2020, 7:16 AM

#

Hi guys ... is there a problem to use the tencent EMU ( current engine AOE ENGINE UI VERSION 3.20.1234.100 APP MARKET version 3.10.648.100 )

#

?

limpid socket Aug 15, 2020, 7:16 AM

#

Use #emulator-support

silk condor Aug 15, 2020, 7:16 AM

#

ok

storm flumeBOT Aug 15, 2020, 7:17 AM

#

You can now access #emulator-chat and #emulator-support, @silk condor. Revert this at any time by sending .emulator in #481204134859505684.

dense ridge Aug 15, 2020, 7:21 AM

#

Does the HDR-extreme option still exist?

night cloak Aug 15, 2020, 7:22 AM

#

Yes?

surreal portal Aug 15, 2020, 7:22 AM

#

📎 Screenshot_2020-08-14-17-15-52-87_dac7cc7571c39b392df64923967cf7da.jpg

#

📎 Screenshot_2020-08-14-17-07-01-29.jpg

night cloak Aug 15, 2020, 7:22 AM

#

Yes @surreal portal ?

surreal portal Aug 15, 2020, 7:22 AM

#

How can i send e video clip ?

storm flumeBOT Aug 15, 2020, 7:23 AM

#

Hello, @surreal portal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak Aug 15, 2020, 7:23 AM

#

When reporting in game you don’t need video evidence.

surreal portal Aug 15, 2020, 7:24 AM

#

I reported this guy but his is still normal as a player. ( not using this word othereise bot will m.u.t.e me)

#

He just used aimbot. In bonous chellenge he did 36kills one man. All of them headshot. Not a single body shot.

night cloak Aug 15, 2020, 7:26 AM

#

If you’d like to send a video recording use the link provided above.

surreal portal Aug 15, 2020, 7:26 AM

#

This is very dengerous. We spent our uc. But cheater catch it easily

limpid socket Aug 15, 2020, 7:30 AM

#

@surreal portal next time make sure you get video proof and report such players in #cheater-reports so that action is taken against them.

stuck tulip Aug 15, 2020, 7:30 AM

#

bonus challenge redeem shop not refreshing from last 3 week

spring zephyr Aug 15, 2020, 7:31 AM

#

@stuck tulip For queries about Bonus challenge, please ask in the Indian PUBGM discord server. Link in #735483472432594994.

stuck tulip Aug 15, 2020, 7:32 AM

#

link bhej

spring zephyr Aug 15, 2020, 7:32 AM

#

English please.

#

@stuck tulip discord.gg/pubgm-india

limpid socket Aug 15, 2020, 7:33 AM

#

Sadly there’s no ETA about the bonus challenge getting refreshed.

#

Seems we need to wait GWseremePeepoThink

spring zephyr Aug 15, 2020, 7:34 AM

#

@night cloak Report them in-game.

night cloak Aug 15, 2020, 7:34 AM

#

@spring zephyr will it work?

quasi oriole Aug 15, 2020, 7:35 AM

#

Is there server issue in pubg

spring zephyr Aug 15, 2020, 7:35 AM

#

@night cloak Reporting them in-game will reduce their merit, and if they will continue killing teammates, then they will get a temporary ban from Duos and Squads.

quasi oriole Aug 15, 2020, 7:35 AM

#

My internet is good but from past 5 days I'm having 130 ms

night cloak Aug 15, 2020, 7:35 AM

#

@spring zephyr ok ty

storm flumeBOT Aug 15, 2020, 7:36 AM

#

Please refer to this channel's pinned messages for further information, @quasi oriole:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

night cloak Aug 15, 2020, 7:36 AM

#

@quasi oriole I've been getting 200 lol I have great internet too

quasi oriole Aug 15, 2020, 7:36 AM

#

Yeah

#

The game is becoming unplayanle

#

Unplayable

#

Bcoz of this ms

#

So it's server problem????

storm flumeBOT Aug 15, 2020, 7:37 AM

#

Please refer to this channel's pinned messages for further information, @quasi oriole @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

polar marshBOT Aug 15, 2020, 7:37 AM

#

@placid dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 15, 2020, 7:37 AM

#

@quasi oriole well I just deleted it and re-download it and my ms went back to 20

quasi oriole Aug 15, 2020, 7:38 AM

#

I did the same

#

But my ms is still same

urban wraith Aug 15, 2020, 7:38 AM

#

Hello how to fix high ping problem

quasi oriole Aug 15, 2020, 7:38 AM

#

@urban wraith same prob bro

tepid stratus Aug 15, 2020, 7:38 AM

#

@urban wraith check pin message of this channel for ping related issues

storm flumeBOT Aug 15, 2020, 7:38 AM

#

Please refer to this channel's pinned messages for further information, @urban wraith:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

night cloak Aug 15, 2020, 7:39 AM

#

Hey, is there anyway i can buy UC
Paying via paypal? From website not from the game

tepid stratus Aug 15, 2020, 7:39 AM

#

@night cloak Midasbuy

urban wraith Aug 15, 2020, 7:39 AM

#

@quasi oriole i know how to fix high ping problem

night cloak Aug 15, 2020, 7:39 AM

#

@tepid stratus doesn't support paypal

celest shadow Aug 15, 2020, 7:40 AM

#

You can use PayPal as a payment method if you are on Google Play Store (for selected regions), @night cloak.

quasi oriole Aug 15, 2020, 7:41 AM

#

@urban wraith my ping is coming near 150

sharp frigate Aug 15, 2020, 7:41 AM

#

Hi i need support any moderator is free?

quasi oriole Aug 15, 2020, 7:41 AM

#

From past 5days

urban wraith Aug 15, 2020, 7:41 AM

#

@quasi oriole come in dm

night cloak Aug 15, 2020, 7:41 AM

#

@celest shadow how, explain the way pls

#

Please explain your issue @sharp frigate

storm flumeBOT Aug 15, 2020, 7:42 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @sharp frigate. Remember to read through #faq before asking questions in the support channels.

night cloak Aug 15, 2020, 7:43 AM

#

Didn’t y’all said “if we get killed by cheater we will get our points back”

#

Where is my 500 points

tepid stratus Aug 15, 2020, 7:43 AM

#

@night cloak you will get back your point if the hacker got banned suspicious

night cloak Aug 15, 2020, 7:43 AM

#

Oh then I’ll never get my points back

#

laugh

celest shadow Aug 15, 2020, 7:43 AM

#

If you are in a region where PayPal is supported as a payment method in Google Play Store, you may do so through the following:

📎 Screenshot_20200815-154238_Google_Play_Store.jpg

night cloak Aug 15, 2020, 7:44 AM

#

Thanks @tepid stratus

tepid stratus Aug 15, 2020, 7:45 AM

#

Change region of payment method to usa you will get paypal payment option @night cloak

polar marshBOT Aug 15, 2020, 7:45 AM

#

@sharp frigate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr Aug 15, 2020, 7:51 AM

#

@serene nebula Can you explain your issue?

night cloak Aug 15, 2020, 7:52 AM

#

@celest shadow thx

serene nebula Aug 15, 2020, 7:53 AM

#

@spring zephyr Can you guys go and watch this video and bta skte ho isme kuch glt h ya ni

spring zephyr Aug 15, 2020, 7:53 AM

#

English please.

serene nebula Aug 15, 2020, 7:54 AM

#

Can you guys go and watch my video and tell me it’s good or not please help me

night cloak Aug 15, 2020, 7:54 AM

#

@serene nebula no advertising here please refer to #735483472432594994.

serene nebula Aug 15, 2020, 7:55 AM

#

Ok

brisk knot Aug 15, 2020, 7:56 AM

#

@spring zephyr in which country bonus challenge are available?

night cloak Aug 15, 2020, 7:56 AM

#

India @brisk knot

brisk knot Aug 15, 2020, 7:57 AM

#

Rather than india@night cloak

night cloak Aug 15, 2020, 7:57 AM

#

I’m pretty sure it’s just India.

brisk knot Aug 15, 2020, 7:57 AM

#

Only india?
🤔

vagrant forum Aug 15, 2020, 7:57 AM

#

No.

brisk knot Aug 15, 2020, 7:58 AM

#

No Thailand or Israel ?

#

😐

#

They are not resetting the rewards every week
My points stuck I can't redeem uc...
Nevermind thanks

spring zephyr Aug 15, 2020, 8:11 AM

#

@lapis ingot We don't do that here. ConfusedCat

brisk knot Aug 15, 2020, 8:11 AM

#

Bitcoin for Indians
Alright 🤣🤣

sonic marsh Aug 15, 2020, 8:11 AM

#

guys how to unlink an account

storm flumeBOT Aug 15, 2020, 8:11 AM

#

Please refer to subpoint 2.5 in #faq for further information, @sonic marsh. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sonic marsh Aug 15, 2020, 8:11 AM

#

OK ty

magic sapphire Aug 15, 2020, 8:14 AM

#

Please Solve this problem #questions

📎 image0.png

tepid stratus Aug 15, 2020, 8:16 AM

#

@magic sapphire you have to wait untill the next update.

storm flumeBOT Aug 15, 2020, 8:16 AM

#

You can contact the customer service via the game settings, @magic sapphire. Refer to subpoint 5.3 in #faq for further instructions.

alpine flower Aug 15, 2020, 8:22 AM

#

to whom is bonus challenge available? i know its in asia server but can NA player join in asia?

spring zephyr Aug 15, 2020, 8:22 AM

#

It's only available for some Asian countries.

boreal sluice Aug 15, 2020, 8:25 AM

#

I am playing in asia server and i live in INDIA my internet connection is very good but then also I'm facing ping issue it's above 100 all the time

storm flumeBOT Aug 15, 2020, 8:25 AM

#

Please refer to this channel's pinned messages for further information, @boreal sluice:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

bronze flint Aug 15, 2020, 8:26 AM

#

Fix ping issue....

polar marshBOT Aug 15, 2020, 8:29 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

zinc estuary Aug 15, 2020, 8:29 AM

#

Привет у меня проблема с оплат .

spring zephyr Aug 15, 2020, 8:29 AM

#

@zinc estuary English please.

zinc estuary Aug 15, 2020, 8:29 AM

#

Поможете ?

gusty shoal Aug 15, 2020, 8:30 AM

#

Please help my Facebook account has been hacked and then pubgm account.

boreal sluice Aug 15, 2020, 8:30 AM

#

@storm flume I didn't got what to do

#

I'm android user

polar marshBOT Aug 15, 2020, 8:30 AM

#

@gusty shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

zinc estuary Aug 15, 2020, 8:35 AM

#

I have a problem with payments for UC money was withdrawn and UC has not been paid for more than 24 hours already paid for your official website midasbuy and screenshots of where to throw what I do, I don’t know there on my email, I wrote not answered, please help ATP for your attention ...

sharp flint Aug 15, 2020, 8:36 AM

#

anybody please help my game delaying but my internet is perfectly fine and my device is ipad

#

@spring zephyr

storm flumeBOT Aug 15, 2020, 8:36 AM

#

You can contact the customer service via the game settings, @zinc estuary. Refer to subpoint 5.3 in #faq for further instructions.

tepid stratus Aug 15, 2020, 8:36 AM

#

@sharp flint check pin message of this channel

storm flumeBOT Aug 15, 2020, 8:37 AM

#

Please refer to this channel's pinned messages for further information, @sharp flint:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

sharp flint Aug 15, 2020, 8:38 AM

#

i cant see any options

zinc estuary Aug 15, 2020, 8:39 AM

#

@Machete 2.0 I wrote there no one answered and my money was gone .. ((

#

@Machete2.0 I wrote there no one answered and my money was gone .. ((

mint badge Aug 15, 2020, 8:39 AM

#

Guys

#

Hello

#

Can someone help me

celest shadow Aug 15, 2020, 8:39 AM

#

Contact customer service for further assistance, @zinc estuary.

#

How may I be of assistance, @mint badge?

mint badge Aug 15, 2020, 8:39 AM

#

About twitter account

zinc estuary Aug 15, 2020, 8:39 AM

#

@zinc estuary English please.
@spring zephyr admin?

celest shadow Aug 15, 2020, 8:40 AM

#

Do elaborate your issue, rahul1112.

zinc estuary Aug 15, 2020, 8:40 AM

#

Contact customer service for further assistance, @zinc estuary.
@celest shadow I wrote there no one answered and my money was gone .. ((

mint badge Aug 15, 2020, 8:41 AM

#

Twitter account username has been changed by a hacker but i have email and phone number attached to it. When i try to login using my credentials is says ur account has been connected to 2 different accounts.

storm flumeBOT Aug 15, 2020, 8:41 AM

#

Please refer to subpoint 5.4 in #faq for further information, @zinc estuary. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

mint badge Aug 15, 2020, 8:43 AM

#

Now im not able to access to my account. Because i dont have that username

celest shadow Aug 15, 2020, 8:43 AM

#

You may contact Twitter support (https://help.twitter.com) to sort that issue, @mint badge.

On the other hand, do you have any other social media account that is linked to your PUBG MOBILE account?

mint badge Aug 15, 2020, 8:44 AM

#

Yes bro that is connected with twitter

#

When i go to twitter they dont help

celest shadow Aug 15, 2020, 8:45 AM

#

Have you only linked your Twitter account to your PUBG MOBILE account? Do you have Facebook, Google Play Games, Game Center or et cetera linked to your PUBG MOBILE account?

mint badge Aug 15, 2020, 8:46 AM

#

I also have facebook and email and also mobile number but

#

Problem is huge that hacker played my account in higher version...now im not able to open it

#

📎 Screenshot_20200814-232750_PUBG_MOBILE.jpg

#

See bro this happens when i log in

celest shadow Aug 15, 2020, 8:49 AM

#

In that case, I recommend that you be patient and wait till the next update for the issue to be addressed, @mint badge. Remember to not do anything to modify the in-game files in hopes to resolve this issue, that would be a violation of the Terms of Service and can get your account suspended/banned. Contact customer service if you wish to unlink your Twitter account from your PUBG MOBILE account.

velvet bone Aug 15, 2020, 8:50 AM

#

Never got contacted by an administrator

#

Nice staff 👍

mint badge Aug 15, 2020, 8:50 AM

#

Also pubgmobile has different versions on android and ios...

#

Yeah im also never got contacted by twitter support

#

And also pubg mobile officials are not contacting

olive tendon Aug 15, 2020, 8:53 AM

#

Hello

#

3k uc detucted

storm flumeBOT Aug 15, 2020, 8:53 AM

#

You can contact the customer service via the game settings, @olive tendon. Refer to subpoint 5.3 in #faq for further instructions.

urban wraith Aug 15, 2020, 8:54 AM

#

How to enable 3d touch in iphone 11 pro max ?

celest shadow Aug 15, 2020, 8:54 AM

#

For UC deduction issues, contact customer service, @olive tendon. We are unable to assist you with that here.

night cloak Aug 15, 2020, 8:54 AM

#

Hey there i am facing issues registering for PMBC. It says cpatain email is not correct even though I'm sure its correct.Can anyone help?

urban wraith Aug 15, 2020, 8:55 AM

#

How to enable 3d touch in iphone 11 pro max ?
@urban wraith
!

crystal arch Aug 15, 2020, 8:56 AM

#

@urban wraith iPhone 11 pro max doesn't have 3D touch in it

urban wraith Aug 15, 2020, 8:56 AM

#

R u sure

celest shadow Aug 15, 2020, 8:57 AM

#

The iPhone 11 Pro Max does not have 3D Touch, Apple replaced it with Haptic Touch, @urban wraith.

urban wraith Aug 15, 2020, 8:57 AM

#

Oooo

#

This device supports 90fps?

ocean arch Aug 15, 2020, 8:57 AM

#

@celest shadow server issues again and again

celest shadow Aug 15, 2020, 8:58 AM

#

The iPhone 11 Pro Max does not have a 90hz screen refresh rate, hence that would be a no, @urban wraith.

urban wraith Aug 15, 2020, 8:58 AM

#

Really

#

I just bought this device today

#

I didn't installed pubg

celest shadow Aug 15, 2020, 8:59 AM

#

You should give your device a Google search or watch reviews of it on YouTube for more information on it.

ocean arch Aug 15, 2020, 8:59 AM

#

@celest shadow server issues!

urban wraith Aug 15, 2020, 9:00 AM

#

Then why i invested 1lakh on this device 90fps not available

storm flumeBOT Aug 15, 2020, 9:00 AM

#

Please refer to this channel's pinned messages for further information, @ocean arch:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

urban wraith Aug 15, 2020, 9:00 AM

#

@celest shadow cod mobile support 90fps on this device?

sharp flint Aug 15, 2020, 9:01 AM

#

@celest shadow please help me out

#

anybody please help my game delaying but my internet is perfectly fine and my device is ipad @celest shadow

celest shadow Aug 15, 2020, 9:03 AM

#

I'll explain this very very simple for you, @urban wraith. Treat this as a guide regarding screen refresh rates for newbies

All of the iPhone devices has a 60hz screen, that means no matter how powerful the device is, it will never be able to run games on 90fps because of the screen. Hence, 60hz = 60fps.

You should buy devices that comes with 90hz screen refresh rates, because 90hz = 90fps.

#

Refer to this pinned message:
#questions message

@sharp flint

urban wraith Aug 15, 2020, 9:05 AM

#

@celest shadow ok ok i understand

#

@celest shadow but what to do now i bought it

limpid socket Aug 15, 2020, 9:05 AM

#

Just play the game at 60fps GWcmeisterPeepoShrug

vagrant forum Aug 15, 2020, 9:05 AM

#

Playing on 60 isn't an issue

celest shadow Aug 15, 2020, 9:06 AM

#

What they said, playing on 60fps is not an issue. Be happy you got it.

placid dove Aug 15, 2020, 9:06 AM

#

Is there any use of reporting a hacker to pubg?

urban wraith Aug 15, 2020, 9:06 AM

#

Feeling sad ☹️ xd

storm flumeBOT Aug 15, 2020, 9:07 AM

#

Hello, @placid dove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

celest shadow Aug 15, 2020, 9:07 AM

#

Refer to this, Tayson.

placid dove Aug 15, 2020, 9:08 AM

#

I did. And I have reported this player 3 days ago

#

He is still playing happily

#

Even my whole squad reported in in-game right away too

urban wraith Aug 15, 2020, 9:09 AM

#

Ok i am going to download pubg erangel 2.0 is there nah!

celest shadow Aug 15, 2020, 9:09 AM

#

Be informed that the team that administers the cheater reports will take time to investigate every report and take actions accordingly, @placid dove.

#

You may download the BETA version from #news if you wish to try out Erangel 2.0, @urban wraith. just scroll up a bit.

placid dove Aug 15, 2020, 9:11 AM

#

@celest shadow sorry piston it's really frustrating when we die without even seeing enemies who are miles way and kill us in 3 4 hits

celest shadow Aug 15, 2020, 9:12 AM

#

I understand your frustration, @placid dove. It would be great if you have patience and wait for those accounts to get suspended should they are found guilty of violating the Terms of Service of the game.

night cloak Aug 15, 2020, 9:13 AM

#

What is the daily limit on this mission?

📎 image0.png

celest shadow Aug 15, 2020, 9:13 AM

#

This channel is reserved for PUBG Mobile related support, @urban wraith. Move to a discussion channel: #chat & #pubg-mobile.

#

Is it not increasing after playing a certain amount of games, @night cloak?

night cloak Aug 15, 2020, 9:15 AM

#

@celest shadow no it says there is a daily limit, come back tomorrow. I wanna know what number is the limit.

static pasture Aug 15, 2020, 9:17 AM

#

Bro game is lagging for past 2days

urban wraith Aug 15, 2020, 9:18 AM

#

How to enable guided access on this device

celest shadow Aug 15, 2020, 9:18 AM

#

I'm actually not quite sure of the limit, @night cloak. It could be around 40-50 games. Do you have any other characters that you can switch to and check if the achievement starts increasing after playing a match with another character?

night cloak Aug 15, 2020, 9:18 AM

#

Ok if that works I’ll try it.

celest shadow Aug 15, 2020, 9:18 AM

#

@urban wraith, I suggest that you check YouTube for that.

urban wraith Aug 15, 2020, 9:18 AM

#

Ok

celest shadow Aug 15, 2020, 9:19 AM

#

Refer to this pinned message:
#questions message

@static pasture

peak idol Aug 15, 2020, 9:19 AM

#

Hi, i‘d like to have the role to promote my videos in #content (:

limpid socket Aug 15, 2020, 9:21 AM

#

@night cloak there is a daily limit to the amount of exp that can be gained for a special character, if that’s what you’re asking

celest shadow Aug 15, 2020, 9:22 AM

#

You may apply here, @peak idol:

http://bit.ly/2GQyoJz

Google Docs

PUBG MOBILE VIP

Do you think you have what it takes to become a PUBG MOBILE VIP (content creator)?

Let us know! We will contact you on Discord and/or e-mail if you are selected.

static pasture Aug 15, 2020, 9:23 AM

#

Bro no ping issues I am experiencing lag fps drop

limpid socket Aug 15, 2020, 9:23 AM

#

Which device have you been using?

static pasture Aug 15, 2020, 9:23 AM

#

Redmi note 5pro

urban wraith Aug 15, 2020, 9:23 AM

#

@celest shadow can u tell me some special pubg mobile features for this device !

static pasture Aug 15, 2020, 9:24 AM

#

Earlier I used to get 35+fps now lesss than 20

urban wraith Aug 15, 2020, 9:24 AM

#

@static pasture bro buy one plus 7 pro u will get 90fps

humble flax Aug 15, 2020, 9:24 AM

#

Can using a VPN for pubg mobile get you banned?

night cloak Aug 15, 2020, 9:25 AM

#

@limpid socket no, I am asking for the screenshot mission.

limpid socket Aug 15, 2020, 9:25 AM

#

@urban wraith can you stop ranting about the amount you payed for the device? You should have done the research yourself before making such a purchase.

woven atlas Aug 15, 2020, 9:25 AM

#

@humble flax you wont get banned. But using a vpn isnt recommended

humble flax Aug 15, 2020, 9:26 AM

#

Why isnt it recommended @woven atlas

limpid socket Aug 15, 2020, 9:26 AM

#

@night cloak oh okay, so did the switching of character help out?

urban wraith Aug 15, 2020, 9:26 AM

#

@limpid socket ok sorry but please can u tell me some special pubg mobile features for this device

celest shadow Aug 15, 2020, 9:26 AM

#

Like I said, you can do a YouTube search for these, @urban wraith.

woven atlas Aug 15, 2020, 9:27 AM

#

@humble flax u might get data error which can get u banned for a short time

storm flumeBOT Aug 15, 2020, 9:27 AM

#

Please refer to subpoint 4.9 in #faq for further information, @static pasture. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Aug 15, 2020, 9:27 AM

#

@limpid socket I will try that next time

humble flax Aug 15, 2020, 9:28 AM

#

@woven atlas i see. I have been experiencing some ping problems. Usually id get around 20 to 40 ms but some games i will get around 80 to 100. Whys that? And how do i fix it

urban wraith Aug 15, 2020, 9:28 AM

#

@celest shadow ok but can u guys don't know anything......! Ok sorry

limpid socket Aug 15, 2020, 9:28 AM

#

@static pasture your device has Qualcomm Snapdragon 636 which is not really good at handling a game like pubgm

tepid stratus Aug 15, 2020, 9:28 AM

#

@humble flax check pin message of this channel for ping related issue

humble flax Aug 15, 2020, 9:29 AM

#

@woven atlas i have contacted my isp and they recommend me clearing my storage and etc which has helped but i would still sometimes get higher than 20ms ping

woven atlas Aug 15, 2020, 9:29 AM

#

@humble flax https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection fill this

PUBG MOBILE - Server Ping Issues Collection

PUBG MOBILE - Server Ping Issues Collection.

humble flax Aug 15, 2020, 9:29 AM

#

@tepid stratus sorry where is that?

night cloak Aug 15, 2020, 9:29 AM

#

ping haven't been fixed yet

📎 IMG_20200815_145846.jpg

#

I been having 130+ in Training round

limpid socket Aug 15, 2020, 9:30 AM

#

@urban wraith the A13 Bionic that you have is a very powerful chip and enables a lagfree gameplay experience

orchid zenith Aug 15, 2020, 9:30 AM

#

ping haven't been fixed yet
@night cloak dude same I m playing 90 t0 200 ping

limpid socket Aug 15, 2020, 9:30 AM

#

I hope we’re done here.

orchid zenith Aug 15, 2020, 9:31 AM

#

If you want average phone play for pubg then go buy at least Snapdragon 855+

celest shadow Aug 15, 2020, 9:31 AM

#

You are strictly advised to move out of this channel if you no longer have any inquiries related to the game, @urban wraith. Consider this a warning.

urban wraith Aug 15, 2020, 9:32 AM

#

Ok sorry

red geyser Aug 15, 2020, 9:32 AM

#

Are anyone facing high ping in asia server

orchid zenith Aug 15, 2020, 9:32 AM

#

@red geyser I m facing daily

storm flumeBOT Aug 15, 2020, 9:32 AM

#

Please refer to this channel's pinned messages for further information, @red geyser:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

red geyser Aug 15, 2020, 9:33 AM

#

suspicious @storm flume

orchid zenith Aug 15, 2020, 9:34 AM

#

Specially in evng nd night time ping so high it's corrosed 700+

limpid socket Aug 15, 2020, 9:36 AM

#

@red geyser the bot said to check the pinned messages, which contains a survey and filling it out would help resolve the problem.

olive tendon Aug 15, 2020, 9:38 AM

#

I lost 3000uc

#

In game service is waste

#

Can anyone help me

spring zephyr Aug 15, 2020, 9:39 AM

#

@olive tendon From where did you bought the UC and how did you lost it?

olive tendon Aug 15, 2020, 9:39 AM

#

I bought from playstore

static pasture Aug 15, 2020, 9:39 AM

#

@limpid socket pubg is for 2gb ram + devices so my phone can handle pubg .....

tepid stratus Aug 15, 2020, 9:39 AM

#

Uc from playstore? huh

olive tendon Aug 15, 2020, 9:39 AM

#

I don't know how I lost my uc

static pasture Aug 15, 2020, 9:39 AM

#

Discord no use

olive tendon Aug 15, 2020, 9:39 AM

#

Uc from playstore?
@tepid stratus in game purchase

limpid socket Aug 15, 2020, 9:40 AM

#

@static pasture it’s not always about ram, I’ve had a 2gb ram phone play pubg smoothly, you also need a good processor.

#

So stop blaming the game, the fault is in your device.

olive tendon Aug 15, 2020, 9:40 AM

#

@spring zephyr help me

storm flumeBOT Aug 15, 2020, 9:40 AM

#

You can contact the customer service via the game settings, @olive tendon. Refer to subpoint 5.3 in #faq for further instructions.

olive tendon Aug 15, 2020, 9:41 AM

#

📎 Screenshot_20200815-142247.jpg

wanton comet Aug 15, 2020, 9:42 AM

#

Please banned hacker server S.A.

limpid socket Aug 15, 2020, 9:43 AM

#

@wanton comet use #cheater-reports and report such players with video as evidence

storm flumeBOT Aug 15, 2020, 9:43 AM

#

Hello, @wanton comet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

wanton comet Aug 15, 2020, 9:44 AM

#

I am not allowed to publish there

tough shore Aug 15, 2020, 9:44 AM

#

The Ping issue is still not solved
Please look into the issue

celest shadow Aug 15, 2020, 9:44 AM

#

You will need to reach Level 10 in the server, @wanton comet.

storm flumeBOT Aug 15, 2020, 9:44 AM

#

Your level is defined by your Discord server activity, @wanton comet. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to stream video.
:white_small_square: 20 | <@&440672686729854987>: Ability to change nickname.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to use external emojis.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

celest shadow Aug 15, 2020, 9:45 AM

#

Refer to this pinned message:
#questions message

@tough shore

night cloak Aug 15, 2020, 9:46 AM

#

@storm flume do pmco have solo tournament

spring zephyr Aug 15, 2020, 9:46 AM

#

Only Squads.

night cloak Aug 15, 2020, 9:46 AM

#

What is the biggest solo tournament

stray field Aug 15, 2020, 9:47 AM

#

1.0 beta download link

tepid stratus Aug 15, 2020, 9:47 AM

#

@stray field check #news and scroll up for beta link

night cloak Aug 15, 2020, 9:48 AM

#

@spring zephyr what is the biggest solo tournament

tepid stratus Aug 15, 2020, 9:48 AM

#

@night cloak There is no official solo tournament huh

night cloak Aug 15, 2020, 9:48 AM

#

Thats unfair

sand path Aug 15, 2020, 9:49 AM

#

Feel free to add it in #old @night cloak

tough shore Aug 15, 2020, 9:55 AM

#

......

storm flumeBOT Aug 15, 2020, 9:55 AM

#

Please refer to subpoint 4.9 in #faq for further information, @tough shore. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

static pasture Aug 15, 2020, 9:56 AM

#

.

storm flumeBOT Aug 15, 2020, 9:56 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @static pasture. Remember to read through #faq before asking questions in the support channels.

true swift Aug 15, 2020, 9:57 AM

#

I have been experiencing some frame drops while playing pubgm.

storm flumeBOT Aug 15, 2020, 9:57 AM

#

Please refer to subpoint 4.9 in #faq for further information, @true swift. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Your username does not comply with our community guidelines, @true swift. Feel free to request a different server nickname in compliance with #735483472432594994, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

tough shore Aug 15, 2020, 9:58 AM

#

I did all those
I reinstalled the game
Still I'm facing framedrops in my s10+

true swift Aug 15, 2020, 9:59 AM

#

It's was working fine till last week

static pasture Aug 15, 2020, 9:59 AM

#

Please check ur processor

royal sonnet Aug 15, 2020, 9:59 AM

#

thanks a lot to pubg mobile support team due to them i got my hacked account back today

limpid socket Aug 15, 2020, 9:59 AM

#

Have fun gaming

#

@static pasture I see you finally got it figured? GWvictoriaMeguFace

true swift Aug 15, 2020, 9:59 AM

#

My proccecor works fine as pubg ran smoothly till last week

spring zephyr Aug 15, 2020, 10:00 AM

#

@true swift Your device?

true swift Aug 15, 2020, 10:00 AM

#

Realme u1

nimble cradle Aug 15, 2020, 10:00 AM

#

Ay I think after the recent update of adding the 90fps , some other phones are suffering frame drops a lot

static pasture Aug 15, 2020, 10:00 AM

#

@limpid socket S10+ have a good processor

royal sonnet Aug 15, 2020, 10:00 AM

#

90fps has been added?

nimble cradle Aug 15, 2020, 10:00 AM

#

To one plus

royal sonnet Aug 15, 2020, 10:00 AM

#

ok

night cloak Aug 15, 2020, 10:01 AM

#

why pubg taking so long to fix ping issues? It's been more than 2 weeks now😫

limpid socket Aug 15, 2020, 10:01 AM

#

Ay I think after the recent update of adding the 90fps , some other phones are suffering frame drops a lot
@nimble cradle there’s a spike in the pings, which is different

nimble cradle Aug 15, 2020, 10:01 AM

#

I'm using s10+ and experiencing 30-40 fps in smooth settings

night cloak Aug 15, 2020, 10:01 AM

#

I'm having 200 ms in customs and It really is so annoying.

royal sonnet Aug 15, 2020, 10:01 AM

#

yeah 200 ms always

true swift Aug 15, 2020, 10:02 AM

#

Just fix the framedrop issue cause it's very annoying.

nimble cradle Aug 15, 2020, 10:02 AM

#

Ping is around 100-150ms

#

Framedrops is the issue

night cloak Aug 15, 2020, 10:02 AM

#

it's been happening from 2 weeks now.

crisp garden Aug 15, 2020, 10:03 AM

#

#old

night cloak Aug 15, 2020, 10:03 AM

#

I have my tournament tomorrow and yet it isnt fixed

spring zephyr Aug 15, 2020, 10:03 AM

#

@true swift That's a low end device, I will recommend you to follow the steps given in #faq 4.9 and uninstall resource packs. Make sure that you don't have any other apps running in background.

storm flumeBOT Aug 15, 2020, 10:03 AM

#

Please refer to this channel's pinned messages for further information, @royal sonnet:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

royal sonnet Aug 15, 2020, 10:03 AM

#

its constant from 160-200 even though my ping in classic is always near 40

torpid tide Aug 15, 2020, 10:04 AM

#

@night cloak keep waiting for the hotfix

night cloak Aug 15, 2020, 10:04 AM

#

@spring zephyr how do I delete resource pack

true swift Aug 15, 2020, 10:04 AM

#

I checked dude,every single solution and my phone is not a low end device it's got a good proccecor for gaming

night cloak Aug 15, 2020, 10:04 AM

#

will it fix ping issue too?

royal sonnet Aug 15, 2020, 10:04 AM

#

you can delete resource pack from repair in log in page

spring zephyr Aug 15, 2020, 10:04 AM

#

@night cloak Resource pack doesn't affect your ping. huh

#

You can delete it by repairing the game.

night cloak Aug 15, 2020, 10:05 AM

#

@spring zephyr what does then -_-

spring zephyr Aug 15, 2020, 10:05 AM

#

That message wasn't for you suspicious

nimble cradle Aug 15, 2020, 10:08 AM

#

So ain't nothing gonna be done about the frame drops?

night cloak Aug 15, 2020, 10:08 AM

#

How it going get fixed then?? @spring zephyr

spring zephyr Aug 15, 2020, 10:08 AM

#

@night cloak If you have already filled the form, please wait patiently, if it's an issue from the server's side, then it will get fixed. If not, contact your ISP regarding this.

frigid depot Aug 15, 2020, 10:09 AM

#

Why does the firing rate of some guns like scar and akm feel slower on some device? Is it because of the fps or the ping?

vagrant onyx Aug 15, 2020, 10:09 AM

#

@frigid depot depend

frigid depot Aug 15, 2020, 10:09 AM

#

How?

tepid stratus Aug 15, 2020, 10:10 AM

#

@frigid depot FPS

teal thunder Aug 15, 2020, 10:10 AM

#

i am Unable To Login My Account
It's Showing Your Account Has Been Disabled For Violation of
User Agreement
But I Had NotDone Anything Wrong On My Account I Follow Every Guidelines
And Terms Carefully.
Account ID:5159657264
Thank You.

vagrant onyx Aug 15, 2020, 10:10 AM

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@frigid depot its same but in low end device you might get render sometime

frigid depot Aug 15, 2020, 10:11 AM

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@vagrant onyx I notice that scar and akm fire a bit faster in iOS devices

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Has to be the fps

polar marshBOT Aug 15, 2020, 10:11 AM

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@teal thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx Aug 15, 2020, 10:12 AM

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@frigid depot maybe in some other device you will see different depend on fps and cpu and device

frigid depot Aug 15, 2020, 10:13 AM

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So hits registered faster in high end device, right I mean kill per sec

wicked eagle Aug 15, 2020, 10:13 AM

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Ban this hacker...using esp

📎 Screenshot_20200815-121414_PUBG_MOBILE.jpg

torpid tide Aug 15, 2020, 10:13 AM

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@frigid depot yes its either fps or broken client visualisation

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@frigid depot no bc gun fire is executed on the server side

storm flumeBOT Aug 15, 2020, 10:13 AM

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Hello, @wicked eagle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

frigid depot Aug 15, 2020, 10:14 AM

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@torpid tide I don't get it

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If you fire faster then you hit faster and kill faster right?

polar marshBOT Aug 15, 2020, 10:14 AM

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@native spruce:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

torpid tide Aug 15, 2020, 10:14 AM

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no bc hit registration is done on the server side not client side @frigid depot

honest grotto Aug 15, 2020, 10:15 AM

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I was only linking the game account to my Facebook account, then someone stole my Facebook account, then published a post that insulted the standards of the community, then reported my account to be disabled, and the account was actually disrupted, so I wrote to Facebook support, so the response was that my request would need A lot of time due to the Corona pandemic and the lack of reviewers, so I entered the game from my friend’s account and conducted a search on my identification number in the game. The game and I also have the visa that I used to charge the game

prisma heron Aug 15, 2020, 10:15 AM

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@torpid tide help me sir i cant log into my game near a month now.it logging with newer vertion bug.i complain ingame cs but they dnt reply

tepid stratus Aug 15, 2020, 10:16 AM

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@prisma heron you've to wait until next update

torpid tide Aug 15, 2020, 10:16 AM

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@torpid tide help me sir i cant log into my game near a month now.it logging with newer vertion bug.i complain ingame cs but they dnt reply
any mods/contributors ^

honest grotto Aug 15, 2020, 10:16 AM

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Hi i need help please

celest shadow Aug 15, 2020, 10:17 AM

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@honest grotto, be patient till Facebook support responds to you regarding on the status of your FB account and if they can reactivate it.

prisma heron Aug 15, 2020, 10:18 AM

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@torpid tide they wnt help.they said they cant help with that

celest shadow Aug 15, 2020, 10:18 AM

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The issue should be resolved in the next update, @prisma heron. Do not attempt to fix the issue on your own by modifying game files or versions. Be patient.

honest grotto Aug 15, 2020, 10:18 AM

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But the hacker dellet my fb on the game

wind glacier Aug 15, 2020, 10:18 AM

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you can still recover an account if you forgot your password and gmail

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??

honest grotto Aug 15, 2020, 10:19 AM

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The fb you will alot of time to answer me

celest shadow Aug 15, 2020, 10:19 AM

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That would depend if you have additional recovery methods such as your phone number or a backup email, @wind glacier.

clever wharf Aug 15, 2020, 10:20 AM

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how to clear clan chat

celest shadow Aug 15, 2020, 10:20 AM

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No need to copy and paste the same message, @honest grotto. You will need to wait for Facebook support to respond to you. Do you have any other social media account linked to your PUBG MOBILE account?

honest grotto Aug 15, 2020, 10:21 AM

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No

wind glacier Aug 15, 2020, 10:21 AM

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I lost when I changed my phone and phone number

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I can still recover

celest shadow Aug 15, 2020, 10:23 AM

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You cannot delete messages in the clan chat, @clever wharf. It should be automatically deleted after some time.

honest grotto Aug 15, 2020, 10:23 AM

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The hacker used my game and may be sail my game

night cloak Aug 15, 2020, 10:24 AM

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My prime membership end 14 August but still not remove from game why?

📎 IMG_20200815_131704423.jpg

livid osprey Aug 15, 2020, 10:24 AM

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Hi, I got the following message while I was playing and was kicked out of the game, couldn’t reconnect, proceeded to die and lose 21 points.

📎 image0.png

celest shadow Aug 15, 2020, 10:25 AM

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Just a heads up, if the unauthorised person—in this case the "hacker" decides to link his own social media account and unlink your Facebook account, it might be harder for you to recover your PUBG MOBILE account, @honest grotto. The safety of your account is your responsibility, if you wish to contact the in-game customer service for further assistance, do refer to subpoint 5.3 in the #faq channel.

honest grotto Aug 15, 2020, 10:25 AM

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I have reset for every charged on my visa

wind glacier Aug 15, 2020, 10:25 AM

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I lost when I changed my phone and phone number
I can still recover

celest shadow Aug 15, 2020, 10:25 AM

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Have you cancelled the subscription, @night cloak?

tepid stratus Aug 15, 2020, 10:26 AM

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@night cloak Its a bug or gift I guess amiajoketou You'll get 940+uc in prime plus

wind glacier Aug 15, 2020, 10:26 AM

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?

celest shadow Aug 15, 2020, 10:27 AM

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Send a feedback in #old, @livid osprey. Include,

▫️ PUBG MOBILE user identification
▫️ Region
▫️ Device

livid osprey Aug 15, 2020, 10:27 AM

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Will do, thank you

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Also, is there any possibility of me being reimbursed those points which I lost?

wind glacier Aug 15, 2020, 10:28 AM

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how do i do

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where I enter

tepid stratus Aug 15, 2020, 10:29 AM

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@livid osprey Turn off your net when you get that pop-up and turn on net again you will get reconnected to that match

celest shadow Aug 15, 2020, 10:29 AM

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Most likely no, @livid osprey. Rank points could only be reimbursed if you have faced a hacker, reported him and if the said hacker is suspended. As far as I know, that is the only way that you will be able to recover lost points.

gilded umbra Aug 15, 2020, 10:30 AM

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Hello, do you know how to replace linked email associated with the pubgm account?

livid osprey Aug 15, 2020, 10:30 AM

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@tepid stratus As soon as I was sent to the lobby, it said that I was disconnected for too long.

tepid stratus Aug 15, 2020, 10:31 AM

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@livid osprey Don't press ok when you got this pop-up

livid osprey Aug 15, 2020, 10:31 AM

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ok, will remember that for any future encounters, thanks

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@celest shadow thank you for letting me know, it’s just kinda sad that I lost points for something that’s not my fault

vagrant forum Aug 15, 2020, 10:32 AM

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@gilded umbra, you can not replace/unlink emails as of now.

livid osprey Aug 15, 2020, 10:32 AM

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but whatever I guess

celest shadow Aug 15, 2020, 10:32 AM

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I understand that, @livid osprey. Thank you for being so patient and understanding of it.

gilded umbra Aug 15, 2020, 10:33 AM

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@vagrant forum I see, thanks pubgm_done

night cloak Aug 15, 2020, 10:34 AM

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@celest shadow yes

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@tepid stratus it's prime membership not plus

celest shadow Aug 15, 2020, 10:36 AM

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Give it another day to refresh and check it again, @night cloak. Make sure you successfully cancelled the subscription, double-confirm it. Feel free to mention me here tomorrow.

night cloak Aug 15, 2020, 10:36 AM

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Ok

void coral Aug 15, 2020, 10:37 AM

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Is it possible to change the phone number?

tepid stratus Aug 15, 2020, 10:38 AM

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@void coral No you can't unlink/change number as of now

pseudo marsh Aug 15, 2020, 10:38 AM

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The support gave an expulsion from the game and said that I violated the
user agreement and that I have never violated it with my life and I attach
you statistics in the game. I am not a professional in the game. Look at my
statistics.

void coral Aug 15, 2020, 10:38 AM

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Now ?

tepid stratus Aug 15, 2020, 10:39 AM

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@void coral You can't change as the E-mail link feature is in beta wait for future updates

void coral Aug 15, 2020, 10:40 AM

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When will this update be

tepid stratus Aug 15, 2020, 10:40 AM

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@pseudo marsh read #faq2.12

pseudo marsh Aug 15, 2020, 10:40 AM

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This is the ID number
5522557073

tepid stratus Aug 15, 2020, 10:40 AM

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@void coral No exact date keep eyes on #news

vagrant forum Aug 15, 2020, 10:40 AM

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Are you banned, @pseudo marsh?

void coral Aug 15, 2020, 10:40 AM

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Thanks 🙏

sudden garnet Aug 15, 2020, 10:41 AM

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How can I check which accounts are linked in my pubg account?

pseudo marsh Aug 15, 2020, 10:41 AM

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ysd

sudden garnet Aug 15, 2020, 10:41 AM

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Can there be more than2 social accounts linked?

pseudo marsh Aug 15, 2020, 10:41 AM

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yes

polar marshBOT Aug 15, 2020, 10:41 AM

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@pseudo marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tepid stratus Aug 15, 2020, 10:41 AM

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@sudden garnet No but you can link E-mail from Link email option

vagrant forum Aug 15, 2020, 10:41 AM

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@sudden garnet nope. Two social media accounts are the max you can link.

sudden garnet Aug 15, 2020, 10:42 AM

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I have done that

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Someone has acess to my account through fb

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I have unlinked fb and updated fb security

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Bt still he can access

vagrant forum Aug 15, 2020, 10:42 AM

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Perhaps he has access to some other social media as well.

sudden garnet Aug 15, 2020, 10:43 AM

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No he cannot

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As I linked my email after fb login was compromised

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And email has 2fa enabled

vagrant forum Aug 15, 2020, 10:43 AM

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If he gained access from facebook and you unlinked facebook, he should not be able to access the game account anymore.

sudden garnet Aug 15, 2020, 10:44 AM

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That is thing, I also believe the same but still he is accessing it

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I am just waiting for 5 days more

vagrant forum Aug 15, 2020, 10:44 AM

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Which other social is linked to the game account?

sudden garnet Aug 15, 2020, 10:44 AM

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As it takes 7 days to actually unlink account

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Facebook

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@vagrant forum

vagrant forum Aug 15, 2020, 10:44 AM

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So the facebook has not been unlinked yet?

sudden garnet Aug 15, 2020, 10:44 AM

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Unlocked?

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Or unlinked?

vagrant forum Aug 15, 2020, 10:45 AM

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unlinked*

sudden garnet Aug 15, 2020, 10:45 AM

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I have initiated the process

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But it will take 5 more days

surreal pagoda Aug 15, 2020, 10:45 AM

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hi

void coral Aug 15, 2020, 10:46 AM

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Someone is trying to hack my account via email

vagrant forum Aug 15, 2020, 10:46 AM

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It should be fine as soon as it gets unlinked, however if other person still has access to your facebook then he can cancel the unlinking process if he logs in using facebook, @sudden garnet.

tepid stratus Aug 15, 2020, 10:47 AM

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@void coral Its your responsibility to secure your social accounts.Use 2 factor for extra security

vagrant forum Aug 15, 2020, 10:47 AM

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Can you check if the process is still active or if it has been cancelled?

sudden garnet Aug 15, 2020, 10:49 AM

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@vagrant forum he cannot do so as I have 2fa on facebook now so I think he is login into game same session as I dont think of any other way possible

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But the hassle is disappointing

void coral Aug 15, 2020, 10:49 AM

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He added mail, not me

sudden garnet Aug 15, 2020, 10:49 AM

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@void coral get support to unlink email

stray field Aug 15, 2020, 10:49 AM

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1.0 beta log in option not show

storm flumeBOT Aug 15, 2020, 10:49 AM

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You can contact the customer service via the game settings, @void coral. Refer to subpoint 5.3 in #faq for further instructions.

tepid stratus Aug 15, 2020, 10:50 AM

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@stray field you can login in beta using guest login option only

void coral Aug 15, 2020, 10:50 AM

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How you can help me

night cloak Aug 15, 2020, 10:50 AM

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Is there some kind of glitch in bonus challenge because when i am on my wifi it shows bonus challenge coming soon but when i switch to mobile data it will be open can anyone help me with this my region is india

stray field Aug 15, 2020, 10:50 AM

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@tepid stratus how to play chear park

tepid stratus Aug 15, 2020, 10:51 AM

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@stray field Just click in cheer park option huh

stray field Aug 15, 2020, 10:51 AM

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@tepid stratus gust acount cheer park not play

sudden garnet Aug 15, 2020, 10:52 AM

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@vagrant forum process is still active

tepid stratus Aug 15, 2020, 10:52 AM

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ConfusedCat

vagrant forum Aug 15, 2020, 10:52 AM

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Since you have 2fa enabled for your login methods then I don't think he will be able to access the game account anymore, @sudden garnet. Just wait till the facebook account gets unlinked. I'll recommend you to keep a check on the process.

night cloak Aug 15, 2020, 10:52 AM

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Is there some kind of glitch in bonus challenge because when i am on my wifi it shows bonus challenge coming soon but when i switch to mobile data it will be open can anyone help me with this my region is india
@night cloak @vagrant forum

sudden garnet Aug 15, 2020, 10:54 AM

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@vagrant forum okay

void coral Aug 15, 2020, 10:55 AM

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📎 image0.png

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How can help mee 🥺

vagrant forum Aug 15, 2020, 10:55 AM

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Can you please post that in #old along with

▫️ In-game numeric Identification
▫️ Region
▫️ Info related to the Mobile Data network and WiFi

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@night cloak ^

tepid stratus Aug 15, 2020, 10:55 AM

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@void coral use customer service

vagrant forum Aug 15, 2020, 10:56 AM

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@void coral, contact the in-game customer service and ask them to unlink the hacker's email account.

void coral Aug 15, 2020, 10:56 AM

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No response

tepid stratus Aug 15, 2020, 10:56 AM

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@void coral they will response wait patiently

void coral Aug 15, 2020, 10:57 AM

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🥺

granite oriole Aug 15, 2020, 10:58 AM

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İ found cheat

night cloak Aug 15, 2020, 10:58 AM

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@vagrant forum numeric identification?

tepid stratus Aug 15, 2020, 10:58 AM

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@night cloak In-game user ID

granite oriole Aug 15, 2020, 11:00 AM

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İ found cheat

night cloak Aug 15, 2020, 11:00 AM

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@tepid stratus ok

storm flumeBOT Aug 15, 2020, 11:01 AM

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Hello, @granite oriole!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

granite oriole Aug 15, 2020, 11:02 AM

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But i not have player id

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İ fınd tiktok

night cloak Aug 15, 2020, 11:07 AM

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@granite oriole then you can't report him or her

granite oriole Aug 15, 2020, 11:09 AM

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@night cloak but he say get id but i no have chetar id

umbral trout Aug 15, 2020, 11:09 AM

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Hy

#

My was hacked

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Want i do

#

Please reply

spring zephyr Aug 15, 2020, 11:09 AM

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@umbral trout Can you still access your PUBGM account?

umbral trout Aug 15, 2020, 11:10 AM

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No

storm flumeBOT Aug 15, 2020, 11:10 AM

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Please refer to subpoint 2.8 in #faq for further information, @umbral trout. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Aug 15, 2020, 11:10 AM

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@granite oriole that's the thing if you don't have the the Cheater's ID or in game name then you can't report anywhere

snow sky Aug 15, 2020, 11:10 AM

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If I delete my email, will I still be able to login with email or it will unlink automatically and ask me to link with a new email ?

#

Any pubg geniuses ?

spring zephyr Aug 15, 2020, 11:10 AM

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@snow sky You can't unlink your Email at this mooment.

night cloak Aug 15, 2020, 11:10 AM

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Is Tencent (PUBGM) CS reply on email is always a pre-generated message and that's all or sometimes they give actual answers?

spring zephyr Aug 15, 2020, 11:11 AM

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@night cloak Can you explain your issue?

snow sky Aug 15, 2020, 11:11 AM

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Is Tencent (PUBGM) CS reply on email is always a pre-generated message and that's all or sometimes they give actualy answers?
@night cloak most of the time

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What if I delete my email id ?

night cloak Aug 15, 2020, 11:12 AM

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Well, I was asking for a possible language support and their reply was clearly pre-generated. I can send a screenshot here if it's any help. Didn't hear from them since that. So I guess that's it for them?

snow sky Aug 15, 2020, 11:12 AM

#

Well, I was asking for a possible language support and their reply was clearly pre-generated. I can send a screenshot here if it's any help. Didn't hear from them since that. So I guess that's it for them?
@night cloak probably they closed the ticket you need to contact them again

vagrant forum Aug 15, 2020, 11:12 AM

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@snow sky, it would still show up as linked in-game, however you won't be able to log in through that.

snow sky Aug 15, 2020, 11:13 AM

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Okay but then how will it be removed cause that email doesn’t exists anymore ?

vagrant forum Aug 15, 2020, 11:14 AM

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Since there isn't a feature to remove email as of now, I wont be able to reply to that question.

night cloak Aug 15, 2020, 11:14 AM

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It won't be removed, and you'll risk unauthorized login if someone registers the same email address.

snow sky Aug 15, 2020, 11:15 AM

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Okay I posted in feedback, but it should remove cause there is no email to get the codes, cause it’s deleted. So

night cloak Aug 15, 2020, 11:15 AM

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btw, this is the email I got. Not even a reply to my question...

📎 unknown.png

snow sky Aug 15, 2020, 11:15 AM

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It won't be removed, and you'll risk unauthorized login if someone registers the same email address.
@night cloak oh

#

That’s not a reply bro, it’s a system generated message.

vagrant forum Aug 15, 2020, 11:17 AM

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The CS email is bot automated, it would be better if you contact the in-game customer service, @night cloak.

night cloak Aug 15, 2020, 11:17 AM

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Alrighty, thx

snow sky Aug 15, 2020, 11:18 AM

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Who is @night cloak

night cloak Aug 15, 2020, 11:18 AM

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It's me Sir!

snow sky Aug 15, 2020, 11:18 AM

#

And why is he telling me to move to pubg support ?

limpid socket Aug 15, 2020, 11:19 AM

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What’s your issue? @snow sky

night cloak Aug 15, 2020, 11:19 AM

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Cause you are asking the same question in every channel @snow sky

snow sky Aug 15, 2020, 11:19 AM

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If I delete my email, will I still be able to login with email or it will unlink automatically and ask me to link with a new email ?

tepid stratus Aug 15, 2020, 11:19 AM

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@snow sky you already got your answer multiple times

snow sky Aug 15, 2020, 11:20 AM

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Cause you are asking the same question in every channel @snow sky
@night cloak if it was bothering you, why didn’t you step forward and answered it here

#

@snow sky you already got your answer multiple times
@tepid stratus still not and who are you now 😅

night cloak Aug 15, 2020, 11:21 AM

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@snow sky Exactly you have answered severals times Sir please move to #pubg-mobile or #chat

tepid stratus Aug 15, 2020, 11:21 AM

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@spring zephyr He is asking same question again and again suspicious huh

night cloak Aug 15, 2020, 11:21 AM

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@snow sky cause neko was already answering you so it's a waste if i say you the same thing again and again

tranquil crystal Aug 15, 2020, 11:22 AM

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When the ping Issue resolve?

tepid stratus Aug 15, 2020, 11:23 AM

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@tranquil crystal check pin message of this channel for ping related issue

night cloak Aug 15, 2020, 11:23 AM

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@tranquil crystal refer to Pinned messages, Mods said it will be fixed soon.

snow sky Aug 15, 2020, 11:23 AM

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Okay answer me this, if a hacker links his social media account to my game account. And I unlink it and got it banned for a month or a week, will the hacker account be unlinked or it will cancel the unlinking process ?

tranquil crystal Aug 15, 2020, 11:23 AM

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@night cloak not a estimated date brother?

night cloak Aug 15, 2020, 11:24 AM

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Not for now.

limpid socket Aug 15, 2020, 11:24 AM

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@snow sky firstly, it’s currently not possible to unlink your email

snow sky Aug 15, 2020, 11:24 AM

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@snow sky firstly, it’s currently not possible to unlink your email
Okay

night cloak Aug 15, 2020, 11:25 AM

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@snow sky if he tries to login in the processing time which is 7 days then the whole unlinking process will be invalid

polar marshBOT Aug 15, 2020, 11:25 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

limpid socket Aug 15, 2020, 11:25 AM

#

Secondly, if a hacker manages to link his email to you account then you should contact in game customer service, refer to #faq 5.3 for further details

snow sky Aug 15, 2020, 11:25 AM

#

@snow sky if he tries to login in the processing time which 7 days then the whole unlinking process will be invalid
@night cloak read my question carefully before you say “your question has been answered”

#

Secondly, if a hacker manages to link his email to you account then you should contact in game customer service, refer to #faq 5.3 for further details
@limpid socket email is not a social media account baba

storm willow Aug 15, 2020, 11:27 AM

#

All account related issues are handled by ingame customer support.
We cannot do anything in discord.

#

@snow sky

tranquil crystal Aug 15, 2020, 11:28 AM

#

How to see pin massange i don't know

storm flumeBOT Aug 15, 2020, 11:28 AM

#

Please refer to this channel's pinned messages for further information, @tranquil crystal:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

night cloak Aug 15, 2020, 11:29 AM

#

@tranquil crystal click on the right top corner icon and you would see an option called "pins" .

snow sky Aug 15, 2020, 11:29 AM

#

See that’s how you answer, no solution to problems. We all know how crap is the CUSTOMER SUPPORT. And you guys just act smart. I know better than you guys. Don’t act as if you own tencent or so

storm willow Aug 15, 2020, 11:30 AM

#

@snow sky We are not tencent employee, we just guide people on basic game issues.

#

If you know better than us, you can use that to solve your issue.

umbral schooner Aug 15, 2020, 11:33 AM

#

@storm willow hlw

snow sky Aug 15, 2020, 11:33 AM

#

I am trying but this software is now not on the latest version, just waiting for patch

storm flumeBOT Aug 15, 2020, 11:34 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @umbral schooner. Remember to read through #faq before asking questions in the support channels.

polar marshBOT Aug 15, 2020, 11:34 AM

#

@idle wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tranquil crystal Aug 15, 2020, 11:36 AM

#

Is survey important?

#

In ping issue?

storm willow Aug 15, 2020, 11:36 AM

#

Yes.. @tranquil crystal helps in analysing the issue.

night cloak Aug 15, 2020, 11:37 AM

#

@tranquil crystal Yes if you wanna get the issue fix soon then we would recommend you to fill up the form

tranquil crystal Aug 15, 2020, 11:37 AM

#

@night cloak i filled up bro

astral nexus Aug 15, 2020, 11:38 AM

#

hey, i have noticed that when me and my friends play a game on pubg on classic. their names pop up on the plane skin screen thing and mine doesnt even though i have a higher rp level and higher rank than them. could someone explain why this happens. for example he is lvl 58 and i am lvl 62 and he is on the screen but i'm not?

#

we both have elite pass as well and got it on the exact same day around 5 minutes apart fro eachother

vagrant forum Aug 15, 2020, 11:39 AM

#

@astral nexus check your basic settings, see if the Royale Pass opt in is enabled.

astral nexus Aug 15, 2020, 11:40 AM

#

ok thank u

alpine flower Aug 15, 2020, 11:40 AM

#

what will you guys do if someone teams up in bonus challenge will you return my voucher or revoke thiers??? i have a screenshot where a player teams up

astral nexus Aug 15, 2020, 11:40 AM

#

thats may be the case bc my account reset lmao

spring zephyr Aug 15, 2020, 11:41 AM

#

@alpine flower Report them in-game.

alpine flower Aug 15, 2020, 11:41 AM

#

lol ok

glacial frigate Aug 15, 2020, 11:44 AM

#

Day 9 of no PUBG. Soon it seems I will forget how to play. Have missed n number of customs, tournaments etc. filled up the survey form. Tried multiple ISPs Still the ping issue is not sorted. How can we get this to be prioritised by the developers. As the point of keeping an app that doesn’t work? Are we RP buying and crate opening users of no importance?

tepid stratus Aug 15, 2020, 11:45 AM

#

If you have already filled the form, please wait patiently, if it's an issue from the server's side, then it will get fixed. If not, contact your ISP regarding this.@glacial frigate

storm flumeBOT Aug 15, 2020, 11:45 AM

#

Please refer to this channel's pinned messages for further information, @glacial frigate:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

normal fulcrum Aug 15, 2020, 11:47 AM

#

@night cloak I think you have been answered in #discord. And don't ask anyone to look for you on any social or streaming website. That will be considered as advertisement

glacial frigate Aug 15, 2020, 11:47 AM

#

@tepid stratus I have tried 3 different ISPs in my area, have tried mobile data and have tried OnePlus 8 Pro and iPhone 11 Pro Max. Anything else I need to try?

full geode Aug 15, 2020, 11:48 AM

#

@glacial frigate they will tell it's the problem is with ur internet and do nothing bro

tepid stratus Aug 15, 2020, 11:48 AM

#

@glacial frigate Then wait patiently it will get fixed asap

polar marshBOT Aug 15, 2020, 11:48 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

static apex Aug 15, 2020, 11:52 AM

#

will samsung galaxy s10 support 90fps

#

?

floral moon Aug 15, 2020, 11:52 AM

#

@night cloak why your version is 0.19.0.13912???

zinc fractal Aug 15, 2020, 11:53 AM

#

Can someone help

#

Im still unable to login through email

#

“Failed to login. Please try again.”

vagrant forum Aug 15, 2020, 11:53 AM

#

The Samsung Galaxy S10 has a 60hz display if I remember correctly, so that would be a no, @static apex.

zinc fractal Aug 15, 2020, 11:54 AM

#

I’ve already waited 24 hours

vagrant forum Aug 15, 2020, 11:54 AM

#

@zinc fractal, the feature is still in beta stages so there may be some issues with it. Feel free to report it in #old.

zinc fractal Aug 15, 2020, 11:54 AM

#

dang so how do I login?

vagrant forum Aug 15, 2020, 11:54 AM

#

You do not have any other social media connected to the game?

zinc fractal Aug 15, 2020, 11:55 AM

#

I don’t have access, this account is old

#

I forgot everything for my facebook

#

@vagrant forum can It be because there is a cooldown? Maybe I requested verification code too many times and pubgm put cooldown?

vagrant forum Aug 15, 2020, 11:58 AM

#

Then all you can do is try again later, the feature is still in beta so it isn't really the most reliable way to log in. It would be better if you try to recover the other login methods.

faint steppe Aug 15, 2020, 11:58 AM

#

are Asia server broken? i cant play games 200+ ping it's getting worst day by day

night cloak Aug 15, 2020, 11:59 AM

#

ping @faint steppe

#

ping

faint steppe Aug 15, 2020, 11:59 AM

#

@night cloak ?

night cloak Aug 15, 2020, 11:59 AM

#

I think the bot died

#

Check pinned messages

faint steppe Aug 15, 2020, 12:00 PM

#

ok

night cloak Aug 15, 2020, 12:24 PM

#

only the staff's can use the commands

analog crater Aug 15, 2020, 12:40 PM

#

Hello , i bought prime plus with my second account but the rewards were sent to my main account , how is that possible ?

neon compass Aug 15, 2020, 12:52 PM

#

hi my friend is having some problum that he is geting a black screen

#

pls help

tired fractal Aug 15, 2020, 12:56 PM

#

@neon compass Can you provide a screenshot?

neon compass Aug 15, 2020, 12:57 PM

#

ok i will send it later @tired fractal

#

as i need to ask my friend to send

main grail Aug 15, 2020, 1:03 PM

#

Hi

#

I kinda need help with this

#

I don't understand why my wins aren't showing in the clan chat

#

📎 Screenshot_2020-08-15-17-44-29-11_dac7cc7571c39b392df64923967cf7da.jpg 📎 Screenshot_2020-08-15-17-46-19-64_dac7cc7571c39b392df64923967cf7da.jpg

#

You see the same guy from my clan got showed but not mine

#

I don't understand this

tribal blaze Aug 15, 2020, 1:05 PM

#

You deactivated it under settings, basic

main grail Aug 15, 2020, 1:06 PM

#

What's the option of it.

night cloak Aug 15, 2020, 1:06 PM

#

Please

celest shadow Aug 15, 2020, 1:06 PM

#

No begging, @night cloak.

tepid stratus Aug 15, 2020, 1:06 PM

#

@night cloak No begging

main grail Aug 15, 2020, 1:06 PM

#

I literally saw thrice in basiv

night cloak Aug 15, 2020, 1:06 PM

#

Okb

main grail Aug 15, 2020, 1:06 PM

#

Maybe I wasn't looking hard engf

tribal blaze Aug 15, 2020, 1:06 PM

#

Allow others to see your results “activate”

main grail Aug 15, 2020, 1:06 PM

#

Ohhhh

night cloak Aug 15, 2020, 1:06 PM

#

Please give your ID

main grail Aug 15, 2020, 1:07 PM

#

So it cannot be like hide your results but show your wins.

#

Ok then

tepid stratus Aug 15, 2020, 1:07 PM

#

@night cloak for discussion use #pubg-mobile #chat

tribal blaze Aug 15, 2020, 1:07 PM

#

It is both bro

main grail Aug 15, 2020, 1:07 PM

#

I mean as different options

#

I try doing that ..

#

Thanks

thick egret Aug 15, 2020, 1:08 PM

#

Asia no 1 he is hacker

main grail Aug 15, 2020, 1:09 PM

#

Okay

storm flumeBOT Aug 15, 2020, 1:09 PM

#

Hello, @thick egret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

main grail Aug 15, 2020, 1:09 PM

#

Unfair advantage

#

Umm... iPad v iphone lol

thick egret Aug 15, 2020, 1:10 PM

#

Ipad op

tepid stratus Aug 15, 2020, 1:10 PM

#

@main grail for pubgm related discussion use #pubg-mobile

main grail Aug 15, 2020, 1:10 PM

#

The fact you're able to see over the ridge better than phone players

#

Aight Rony

#

Gotcha

zinc fractal Aug 15, 2020, 1:11 PM

#

@vagrant forum i waited 24 hours to try again but its not working still 😭

normal fulcrum Aug 15, 2020, 1:17 PM

#

@zinc fractal What's the issue?

sick stream Aug 15, 2020, 1:18 PM

#

We want uaz

humble meteor Aug 15, 2020, 1:20 PM

#

Good evening. Is there a pubg account issue staff person that can contact me for a problem I have?

storm flumeBOT Aug 15, 2020, 1:20 PM

#

You can contact the customer service via the game settings, @sick stream. Refer to subpoint 5.3 in #faq for further instructions.

#

We are unable to provide assistance if you do not ask a question or state a problem, @humble meteor. Remember to read through #faq before asking questions in the support channels.

zinc fractal Aug 15, 2020, 1:20 PM

#

@normal fulcrum i can’t login. Im still unable to login through email. It just says, “Failed to login. Please try again.” When i request verification code, “Please wait before taking this action again.” I’ve waited more than 24 hours and i still have this problem!

#

and pubgm support is horrible too!

normal fulcrum Aug 15, 2020, 1:21 PM

#

@zinc fractal You have to contact in-game customer support for that issue

polar marshBOT Aug 15, 2020, 1:21 PM

#

@ivory falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

zinc fractal Aug 15, 2020, 1:22 PM

#

@normal fulcrum ingame customer support doesnt help, they dont even show a solution. Its just a bot.

humble meteor Aug 15, 2020, 1:22 PM

#

Im from the Official pubg mobile Greek server. Can a staff member please contact me?

normal fulcrum Aug 15, 2020, 1:23 PM

#

Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual. We’re sorry for the inconvenience.

#

@humble meteor Regarding?

humble meteor Aug 15, 2020, 1:23 PM

#

Account related issue.

glacial star Aug 15, 2020, 1:23 PM

#

hello how can i fix game-magement notification which stops me to play pubg mobile

livid vapor Aug 15, 2020, 1:23 PM

#

Hi

storm flumeBOT Aug 15, 2020, 1:23 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @livid vapor. Remember to read through #faq before asking questions in the support channels.

livid vapor Aug 15, 2020, 1:24 PM

#

Can you pls tell me when 90fps going to release for all?

vagrant forum Aug 15, 2020, 1:24 PM

#

Next update, @livid vapor.

alpine brook Aug 15, 2020, 1:24 PM

#

What's happening in pmco sa match?
2 match in a row

(Check if someone using server freeze hack)

📎 Screenshot_20200815-192330_YouTube.png

livid vapor Aug 15, 2020, 1:25 PM

#

When is next update coming?

outer field Aug 15, 2020, 1:25 PM

#

How will the winners of tour guides of Livik be contacted for the UC?

vagrant forum Aug 15, 2020, 1:25 PM

#

Device with a strong enough processor and 90hz display will be able to run the game on 90fps in version 1.0.0.

storm flumeBOT Aug 15, 2020, 1:25 PM

#

We currently do not have a specific release date for the upcoming update, @livid vapor. Once we do, we will publish further information in #news.

fossil hinge Aug 15, 2020, 1:25 PM

#

how do i unlink facebook from my account? i have facebook and email linked, but i don’t want facebook on there anymore.

alpine brook Aug 15, 2020, 1:25 PM

#

@fossil hinge #faq 2.5

zinc fractal Aug 15, 2020, 1:26 PM

#

@normal fulcrum so how do I login? I can’t play on my account for more than 24 hours now

vagrant forum Aug 15, 2020, 1:26 PM

#

You will require two social media accounts to be linked to the game, @fossil hinge.

night cloak Aug 15, 2020, 1:26 PM

#

@glacial star May i know your age please?

glacial star Aug 15, 2020, 1:26 PM

#

19

humble meteor Aug 15, 2020, 1:26 PM

#

@normal fulcrum Could a staff member contact me for an account specific related issue please?

fossil hinge Aug 15, 2020, 1:26 PM

#

@vagrant forum i only have one on my other account, why is it different now

sand path Aug 15, 2020, 1:27 PM

#

@alpine brook it is being looked into.

normal fulcrum Aug 15, 2020, 1:27 PM

#

@humble meteor What issue?

#

@zinc fractal We cannot help you regarding log in issues. Contact in-game customer support

zinc fractal Aug 15, 2020, 1:27 PM

#

I have

night cloak Aug 15, 2020, 1:28 PM

#

@glacial star okay its under settings, tap on the "Other" option and click on "Yes" option to stop receiving game management notification

zinc fractal Aug 15, 2020, 1:28 PM

#

I’ve contacted their email so many times and everytime they say to use ingame support, ingame support is trash @normal fulcrum

vagrant forum Aug 15, 2020, 1:28 PM

#

@fossil hinge

https://cdn.discordapp.com/attachments/481197473403240451/740162307773956126/unknown.png

glacial star Aug 15, 2020, 1:28 PM

#

ok thanks @night cloak

fossil hinge Aug 15, 2020, 1:28 PM

#

ok thank you

#

i got it figured out

humble meteor Aug 15, 2020, 1:28 PM

#

Account related issue. There was a glitch in the game and an account was linked that I didnt want to be linked.@normal fulcrum

old parrot Aug 15, 2020, 1:28 PM

#

We are in the 14th place but no mail for pmco?

alpine brook Aug 15, 2020, 1:28 PM

#

@sand path have doubt on a team. But no proof 😅😅

storm flumeBOT Aug 15, 2020, 1:29 PM

#

Please refer to subpoint 2.5 in #faq for further information, @humble meteor. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

crisp turret Aug 15, 2020, 1:29 PM

#

@glacial star first off , this is for your own health Caring but there is a guide , how can you stop it :

Step 1: Open PUBG Mobile game and visit the main lobby>'settings'

Step 2 : On scrolling down the right action bar containing (Basic, graphics, Controls, etc.), you will see the Other tab, click on that tab.

Step 3: You will now see an option of Gameplay Management along with a label 'Age 18 or above,' including a Yes and No toggle.

humble meteor Aug 15, 2020, 1:30 PM

#

I do know that there is a 30 day timeframe to unlink that. I just need if possible to get that fixed sooner because it was something unintended. @normal fulcrum

glacial star Aug 15, 2020, 1:30 PM

#

thanks i have already done this 10 sec before

#

😄

sand path Aug 15, 2020, 1:30 PM

#

@alpine brook which team?

alpine brook Aug 15, 2020, 1:30 PM

#

@sand path can i dm you?

fluid furnace Aug 15, 2020, 1:31 PM

#

The nice thing.. some famous Arabs in PUBG started changing PUBG game to other game . ( pubg_full_hack ) and sharpShooter sell cheating App openly. Sharpsooter promotes its products with approval and knowledge of PUBG and tencent corporation. If didn’t belong to them ,they could have filled against them .share this information

sand path Aug 15, 2020, 1:31 PM

#

Feel free to.

storm flumeBOT Aug 15, 2020, 1:31 PM

#

Hello, @fluid furnace!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

glacial star Aug 15, 2020, 1:32 PM

#

@glacial star first off , this is for your own health Caring but there is a guide , how can you stop it :

Step 1: Open PUBG Mobile game and visit the main lobby>'settings'

Step 2 : On scrolling down the right action bar containing (Basic, graphics, Controls, etc.), you will see the Other tab, click on that tab.

Step 3: You will now see an option of Gameplay Management along with a label 'Age 18 or above,' including a Yes and No toggle.
@crisp turret yes you are right its not good for my health but a gamer has to make have to make his content and play game all day

polar marshBOT Aug 15, 2020, 1:33 PM

#

@ivory falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

outer field Aug 15, 2020, 1:36 PM

#

How will the winners of tour guides of Livik be contacted for the UC? Also how long would it take?

night cloak Aug 15, 2020, 1:36 PM

#

My facebook account was hacked and the hacker took my pubg account and linked it to his own account so i cant access my pubg account anymore. is there anyway to get back my account or deactivate it??

hollow hedge Aug 15, 2020, 1:37 PM

#

in which countries is this event available?

📎 image0.png

zinc fractal Aug 15, 2020, 1:39 PM

#

@night cloak account recovery

night cloak Aug 15, 2020, 1:40 PM

#

@zinc fractal can you please explain how?

#

@night cloak Please report your issue to the in game customer support, we can't help with any account related issues. Thank you

outer field Aug 15, 2020, 1:46 PM

#

How will the winners of tour guides of Livik be contacted for the UC? Also how long would it take?

Help, help me

crisp turret Aug 15, 2020, 1:46 PM

#

@outer field the winners will be contacted through the same social channel where you submit your entry

outer field Aug 15, 2020, 1:46 PM

#

K

#

Thx

alpine brook Aug 15, 2020, 2:01 PM

#

3 match in a row in pmco sa

📎 Screenshot_20200815-200101_YouTube.png

glacial star Aug 15, 2020, 2:02 PM

#

how can i fix this error on top i cant download the resources pack due to this

📎 error.png

tepid stratus Aug 15, 2020, 2:03 PM

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@alpine brook Reason?

tardy sand Aug 15, 2020, 2:03 PM

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How to report name less hackers

tepid stratus Aug 15, 2020, 2:03 PM

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@tardy sand use their UID

alpine brook Aug 15, 2020, 2:03 PM

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@tepid stratus server freeze somehow (from tencent site or from cheaters)

tardy sand Aug 15, 2020, 2:04 PM

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📎 Screenshot_20200815_193643.jpg

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See this

tepid stratus Aug 15, 2020, 2:05 PM

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Check id:

tardy sand Aug 15, 2020, 2:05 PM

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I have reported him but he keeps coming in solo aisa n has matched 4 times in my lobby

night cloak Aug 15, 2020, 2:06 PM

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@glacial star Do a routine repair and check if that fixes or else reinstall from the official store.

tepid stratus Aug 15, 2020, 2:06 PM

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@tardy sand

📎 20200815_200606.jpg

night cloak Aug 15, 2020, 2:06 PM

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@tardy sand search the ID and report

lethal cliff Aug 15, 2020, 2:11 PM

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I haven't received sufficient RP missions to do 100rp

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There are less RP missiona

jovial crypt Aug 15, 2020, 2:13 PM

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Well why is there so much ping issues for the last few days??

tepid stratus Aug 15, 2020, 2:13 PM

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@jovial crypt check pin message of this channel

north carbon Aug 15, 2020, 2:13 PM

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How to disable auto reload ?

jovial crypt Aug 15, 2020, 2:13 PM

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@tepid stratus where?

limpid socket Aug 15, 2020, 2:14 PM

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@lethal cliff the missions are enough if you do the daily missions provided.

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You also get additional 200 points if you complete 10 missions in a week.

sick shale Aug 15, 2020, 2:14 PM

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@north carbon you can't

tepid stratus Aug 15, 2020, 2:14 PM

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@jovial crypt In this channel

limpid socket Aug 15, 2020, 2:15 PM

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@north carbon it’s feature only available in the ‘hardcore’ mode, which currently isn’t available

north carbon Aug 15, 2020, 2:15 PM

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It’s so annoying when character start reloading automatically the movement becomes so slow

limpid socket Aug 15, 2020, 2:15 PM

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@north carbon you can always unequip the gun to stop reload

north carbon Aug 15, 2020, 2:16 PM

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Ok

night cloak Aug 15, 2020, 2:16 PM

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@lethal cliff
10x60 = 600 from Daily
30x60 = 1 800 from Daily missions
200x8 = 1 600 from Weekly crates
725x8 = 5 800 from the Weekly missions
60x6 = 360 from the bonus for playing with RP friends
That's 101 levels.
You might've missed some mission/daily missions. Try opening some crates or you can purchase RP when there's discount.

jovial crypt Aug 15, 2020, 2:21 PM

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@tepid stratus tnx bro

exotic fable Aug 15, 2020, 2:24 PM

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@north carbon you can switch the gun bfr reloading. Make sure that your secondary weapon is loaded

zinc berry Aug 15, 2020, 2:25 PM

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What a third Class Anti-Cheat System PUBG has!!!

spring zephyr Aug 15, 2020, 2:26 PM

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Hello, @zinc berry !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, @Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

zinc berry Aug 15, 2020, 2:26 PM

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At First, we Faced Hackers Only in Classics, But Now Hackers Are Freely Hacking in Official Tournaments and we give them solid proof, but they dont do any thing

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@spring zephyr NO USEE!

spring zephyr Aug 15, 2020, 2:27 PM

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They will get banned, soon™️ GWsetmyxPeepoWeird

zinc berry Aug 15, 2020, 2:30 PM

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@spring zephyr Lie

spring zephyr Aug 15, 2020, 2:31 PM

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@zinc berry They do get banned.

zinc berry Aug 15, 2020, 2:31 PM

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@zinc berry Soon?

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@spring zephyr I have Reported Many hacker since season 2 but of no use

polar marshBOT Aug 15, 2020, 2:31 PM

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@dry vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

zinc berry Aug 15, 2020, 2:32 PM

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@spring zephyr So, Why Always Cheaters Win Crew Challenge?????

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@spring zephyr Why Hackers are Playing PMCO?

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@spring zephyr I Have Solid Proofs Of Teams Hacking on Live Stream, but PUBG Seems to be Blind

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@spring zephyr Third Class Anti-Cheat System

prisma heron Aug 15, 2020, 2:33 PM

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@zinc berry 😂😂

zinc berry Aug 15, 2020, 2:35 PM

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@prisma heron True Bro, even subway surfer has better security then pubg

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@prisma heron You Cannot Hack Subway Surfer, when it is connected to internet

simple epoch Aug 15, 2020, 2:37 PM

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@zinc berry @prisma heron Chat in #pubg-mobile

dull swift Aug 15, 2020, 2:39 PM

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Does the bonus challenge shop UC will be refreshed?

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Ye hackers is everywhere, you just need to get used to it

zinc berry Aug 15, 2020, 2:41 PM

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@spring zephyr > Check The TeamOpRaJpuT Guy
@zinc berry

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@dull swift In Classics, its ok, But this is video Of PMCO

spring zephyr Aug 15, 2020, 2:42 PM

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@zinc berry If you have any proof of cheaters in PMCO, you may mail at PUBGMOBILE_ESPORT@tencentgames.com with proof.

@spring zephyr I Have Solid Proofs Of Teams Hacking on Live Stream, but PUBG Seems to be Blind
@zinc berry If they are Livestreaming on YT, then please do report their YT channel through this link http://bit.ly/37Lgfbm

And you can submit videos of players cheating through this link http://cheater-report.pubgm.cc/

zinc berry Aug 15, 2020, 2:44 PM

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@spring zephyr Yeah, delete the comments, nice

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7 @spring zephyr Can't Handle the truth, nice

little wedge Aug 15, 2020, 2:45 PM

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when is the bonus challenge available ?

spring zephyr Aug 15, 2020, 2:45 PM

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@zinc berry Move to a discussion channel, already answered all of your queries GWgoaSadness

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@little wedge It's already available.

zinc berry Aug 15, 2020, 2:46 PM

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@spring zephyr Didn't Answer One Thing

little wedge Aug 15, 2020, 2:46 PM

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no it's locked

spring zephyr Aug 15, 2020, 2:46 PM

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@little wedge Your region?

little wedge Aug 15, 2020, 2:47 PM

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netherlands

spring zephyr Aug 15, 2020, 2:47 PM

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It's only available for some Asian countries.

zinc berry Aug 15, 2020, 2:48 PM

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@spring zephyr What is The Price of PUBG Official Hacks?? I also Want To Play PMCO 🙃

little wedge Aug 15, 2020, 2:48 PM

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if i use vpn then what happens?

spring zephyr Aug 15, 2020, 2:48 PM

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@little wedge Usage of VPN is not recomended.

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@zinc berry There is nothing as PUBG official hacks, move to a discussion channel now.

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@dull swift For queries about Bonus challenge, please ask in the Indian PUBGM discord server. Link in #735483472432594994.

little wedge Aug 15, 2020, 2:49 PM

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when is it available in the netherlands?@spring zephyr

spring zephyr Aug 15, 2020, 2:49 PM

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@zinc berry Move to a discussion channel!

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@little wedge No info about that.

little wedge Aug 15, 2020, 2:50 PM

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and the crew challenge xd?

spring zephyr Aug 15, 2020, 2:50 PM

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No info about that either. GWsetmyxPeepoWeird

little wedge Aug 15, 2020, 2:50 PM

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okay Yaay

celest drift Aug 15, 2020, 2:55 PM

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What is battle coin and how is it used. I keep getting it from avert crate but can FI d it anywhere within the game

simple epoch Aug 15, 2020, 2:56 PM

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@spring zephyr bro I can't find Pubgm india server in #735483472432594994 . Can you share me the link?

vagrant forum Aug 15, 2020, 2:56 PM

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discord.gg/pubgm-india

simple epoch Aug 15, 2020, 2:57 PM

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@vagrant forum Thanks Yaay

torpid sierra Aug 15, 2020, 2:57 PM

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can anyone help me regarding registration of pmbc 2020?

red geyser Aug 15, 2020, 2:59 PM

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@spring zephyr Brother Any news regarding ping fix update ??

urban wraith Aug 15, 2020, 2:59 PM

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@red geyser soon™ 🤣