#questions

1 messages · Page 977 of 1

torpid tide
#

but high ping does not cause low fps

worldly spindle
#

Yesterday don't have that issue

torpid tide
#

i think u may be describing rubber banding

worldly spindle
#

😩

snow star
#

only BOTS answering to me at customer support, I need to talk with a human, what i have to do?!

slate flume
night cloak
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@slate flume just be around, keep and eye on the channel and you need to be atleast level 10 on this server to use #cheater-reports

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@snow star please be patient, real people are gonna contact you soom

somber beacon
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When ping issues will fix

night cloak
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@somber beacon please check the pinned post of this channel

onyx furnace
#

Yesterday Facebook was deleted. Now someone entered it and linked the account to a Google Play account. Is there a way to return it?

night cloak
#

@onyx furnace Did the unlinking process was done?

onyx furnace
#

Yes

somber beacon
#

@night cloak where to see that?

night cloak
#

It takes 7 working days to unlink the facebook or twitter account

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@somber beacon tap on the icon top right corner you should find a option called pins

onyx furnace
#

I can log in to Twitter just

tacit fern
#

I swear i got kicked out this server yesterday

onyx furnace
tepid stratus
#

@onyx furnace The hacker add his play games yesterday?

onyx furnace
#

Yes

night cloak
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@onyx furnace so someone logged in with his twitter account to access your pubg mobile account?

tepid stratus
#

Then you've to wait 21 days to unlink play games again

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or contact in game customer service

onyx furnace
#

No

night cloak
#

I dont see any facebook account linked to your pubgm account in the screenshot

tepid stratus
#

read #faq2.5@onyx furnace

onyx furnace
#

Facebook was deleted yesterday and the hack Google Play has been added

vagrant forum
#

Contact the in-game customer service, @onyx furnace.

onyx furnace
#

Ok

stark plank
#

Friends,if you have amd users whose emulator is currently open,please join the GameLoop server and write to the support team in the support-feedback channel.They need emulator diagnostic information as a rar file.

The developer team is currently working on it to fix the amd render bug problem.

Thanks.

night cloak
onyx furnace
#

There is another way؟

vagrant forum
#

There isn't any other way to remove it since the account has been linked by an unauthorized person, @onyx furnace.

night cloak
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There isn’t any other way, @onyx furnace. You’ll have to contact the customer service and read the pinned messages regarding delayed response times because of the current situations you might not get a reply straight away and your account is your own responsibility and therefore should be protected with two factor authentication or a backup code. Also, even to unlink accounts you must wait 7 days.

tepid stratus
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@night cloak Not 7. 21 dayshuh

vagrant forum
#

Even if you try to unlink it won't be possible since it gets cancelled as soon as he logs in through that social media.

vagrant forum
night cloak
#

@tepid stratus the processing time is 7 days but the account needs to be linked for 21 days

tepid stratus
#

@night cloak yes I know that

visual depot
#

@vagrant forum i cant see emulator support channel any ware

night cloak
visual depot
#

oh ok

onyx furnace
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Is there a way to cancel the three link

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؟

tepid stratus
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@onyx furnace No you can't unlink E-mail.Try to contact with CS

wraith brook
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@sonic wraith Pinned messages

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Fill the form

night cloak
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@sonic wraith its a glitch

sonic wraith
#

oh ok ty

#

I'll fill the form

wraith brook
#

@night cloak Sometimes glitch , main is the ping problem which is still not fixed oof

polar marshBOT
#

@gloomy hare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

It sometimes shows the ping in green while we are waiting in the lobby but while in the match it shows yellow @wraith brook

wooden condor
#

Hey Pubg mobile.. please fix this bug...

This was a advance room only meele and nade match
I killed 3 players with nade but it didn't got registered...
It happened with me 2nd time... that's why I told my friend to record

I lost 75rs due to this bug 🙁

distant pawn
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No response frok the server how to fix it

wooden condor
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@polar marsh

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<@&481161015728406538>

lost anvil
#

If someone hacks his guest account will is main account tier reset

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That would be good

buoyant veldt
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@celest shadow help me i get low ping but sunddenly its become high it happean to me all day even i have good netwrok

celest shadow
#

Please refrain from mentioning the Moderator role unless it is an emergency, @wooden condor. State your inquiry here and await a response.

wooden condor
#

@celest shadow see my query up there

#

Hey Pubg mobile.. please fix this bug...

This was a advance room only meele and nade match
I killed 3 players with nade but it didn't got registered...
It happened with me 2nd time... that's why I told my friend to record

I lost 75rs due to this bug 🙁
@wooden condor this 👆

celest shadow
#

Send a feedback report in the #old channel, @wooden condor. Include your,

▫️ PUBG MOBILE user identification
▫️ Region
▫️ Device Model

lost anvil
#

U should not play bets in pubg

#

Its against t&c

hollow pumice
#

@devout quartz brother need your help on esports matter

lost anvil
#

If someone hacks his guest account will is main account tier reset

buoyant veldt
#

@celest shadow what ???? Help

lost anvil
#

Heeelppp plsss!!!

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @buoyant veldt:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

daring pagoda
#

@polar marsh
Daily from 8 P.M to 11.30 P.M we are facing high ping issue
It was so irritating because we have a good internet connection

From 8 P.M to 11.30 P.M we have to play some customs daily but because of high ping we can't play better please fix it

lost anvil
#

I feel helpless

night cloak
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@buoyant veldt just click on the link above and fill in the details

lost anvil
#

@lime juniper

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If someone hacks his guest account will is main account tier reset

faint steppe
#

@lost anvil nope

lost anvil
#

Thanks bro👍 u need promotion

#

Binod

night cloak
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i tried to unlink my deleted account everytime i try to unlink and login after it says unlink failed any help?

tepid stratus
#

@night cloak read #faq2.5

sonic wraith
#

@woven atlas

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plz open your dms I have something to say

celest shadow
#

Refer to this pinned message regarding the ping issue:
#questions message

@buoyant veldt @daring pagoda

night cloak
#

@tepid stratus nothing is there FAQ 2.5 wouldn't help me

polar marshBOT
#

@daring flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hoary turtle
#

What updates are coming in version 2.0.0

pulsar trench
#

When will crew challange come?? #PUBGMOBILE

#

When will crew challange come?? #PUBGMOBILE

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When will crew challange begin??

vagrant forum
#

@pulsar trench, please avoid spamming. We do not have any dates or ETA for the next crew challenge. You will be notified about it in-game when it is available.

hoary turtle
#

@pulsar trench coming soon🙂

pulsar trench
#

Man everyone is waiting for it 😖😖

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Pls quick

hoary turtle
#

Any one know what update are coming in version 2.0.0

vagrant forum
#

What updates are coming in version 2.0.0
@hoary turtle if you are referring to the next update then one of the major things would be Erangel 2.0. The other features that are available in the current beta may or may not be available during the global release.

spring zephyr
#

@pulsar trench Stop AngryCatSip

hoary turtle
#

@vagrant forum 😝

vagrant forum
#

@hoary turtle, if you wish to try out the features in the current beta, you can download it using the links in #news.

hoary turtle
#

@vagrant forum OH!🥴

sonic wraith
#

If i report a scammer and it is confirmed that he was a scammer... will he get banned in pubgm?

normal fulcrum
#

Scammer as in @sonic wraith?

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Free in-game items scam?

night cloak
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@normal fulcrum

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@normal fulcrum Bro help

quasi nebula
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Anyone is here to help me

normal fulcrum
#

@night cloak Do not mass ping. Repeating such behavior will lead to mute

night cloak
#

Ok

normal fulcrum
#

If you have any queries, just ask the question and someone will respond

night cloak
#

OK

normal fulcrum
#

@quasi nebula What's the issue?

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Tell me the issue @night cloak

night cloak
#

I cant register in india bonus challenge?

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Look

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Check the screenshots

quasi nebula
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Hey I told my problem many times but no one helped me can you help me

normal fulcrum
#

Account got hacked @quasi nebula?

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@night cloak Let me check what can be done

quasi nebula
#

@normal fulcrum right

night cloak
#

Ok check

quasi nebula
#

@normal fulcrum and I want to unlink hakers Gmail account instant please help me

normal fulcrum
#

Do you still have access to the account @quasi nebula? Means can you still login in game?

quasi nebula
#

@normal fulcrum yes because the account created by my Facebook account so I can login in with my Facebook account

blissful hatch
#

Hi

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I want to talk with a support

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I can chat now?

vagrant forum
#

Hello, @blissful hatch. How may I assist you?

polar marshBOT
#

@vivid sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quasi nebula
#

@normal fulcrum hello????? Help me

sonic wraith
#

@normal fulcrum scammers of popularity, uc

normal fulcrum
#

So you can unlink the account @quasi nebula. More information on how to do it is available on #faq sub-point 2.5

polar marshBOT
#

@blissful hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quasi nebula
#

@normal fulcrum I want unlink haker's Gmail account so please help me

normal fulcrum
#

@night cloak I guess you have to join Indian community server for queries related to Bonus challenge as that is a regional event

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So you can unlink the account @quasi nebula . More information on how to do it is available on #faq sub-point 2.5

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@sonic wraith If you're talking about scammers on world chat, they won't be banned. But they will be muted from sending any more spams on that chat

sonic wraith
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@normal fulcrum no scammers in discord

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ik someone

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I have proof

normal fulcrum
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Are they scamming through our server?

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Or they have their own server?

sonic wraith
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scamming through your server @normal fulcrum

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@normal fulcrum can i dm u the ss?

quasi nebula
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@normal fulcrum yes how can I remove hacker's Gmail account instant

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@normal fulcrum ?????

timber dust
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@quasi nebula contact ingame cs

quasi nebula
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@timber dust they are not helping me ok

timber dust
#

Keep patience. It's because Covid 19.They will surely reach you asap

#

@quasi nebula

night cloak
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I accidentally linked random email to my account, how to remove the email link? there is no option available there and also I can't see which email was linked

quasi nebula
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@timber dust It's been a month, no response

normal fulcrum
#

@sonic wraith You can report such people on #discord along with their duid

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@quasi nebula Just follow the faq I said in previous message

sonic wraith
#

@normal fulcrum he is already banned in this server a mod banned him.... I just wanted his popularity to get reset is this possible because he have scammed more than 5 people

quasi nebula
#

Ok what is this

normal fulcrum
#

@night cloak You can't accidentally link a random email account. You need verification code to complete the link

solar lynx
#

guys i have a problem in pubg

normal fulcrum
#

@sonic wraith Sure. Put the request in #discord and an admin will look what can be done

night cloak
#

@normal fulcrum i don't know which acc i linked

solar lynx
normal fulcrum
#

@solar lynx Pubg or PUBG MOBILE?

solar lynx
#

pubg mobile

sonic wraith
#

OK ty

orchid rose
#

Hello

quasi nebula
#

@normal fulcrum ????????

solar lynx
#

look the time

orchid rose
#

I need help with my account

normal fulcrum
#

@night cloak We cannot help you anyways. Try contacting customer support in-game

marble gulch
#

Dear Sir / Madam Subject: PUBG ID Log In Problem, Please Help Me Dear Sir / Madam My Account User ID is 5800687579 Email Id is lileshsagar5@gmail.com Nick Name :ROYAL彡LSAGAR Sir/Madam, I am not able to login in my PUBG Account, Its Showing Your Account has been Disabled for violation of PUBG Mobile Guidelines. But I Had not Done Anything against Your Guidelines, I always Follow Every Guidelines And Terms. Please Activate My PUBG Account Its Very Valuable & Important For Me. Thanks Your Sincerely

Lilesh Sagar

normal fulcrum
#

@solar lynx Server? Your region?

orchid rose
#

In pubg mobile

solar lynx
#

arabic

polar marshBOT
#

@marble gulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum
#

@quasi nebula Follow #faq 2.5 and stop repeating the same question again and again

#

@orchid rose What's the issue?

quasi nebula
#

@normal fulcrum you are not responding so what am I do

normal fulcrum
#

@quasi nebula I already responded you 4 times

#

Stop this or you will be muted @quasi nebula

sonic wraith
#

@normal fulcrum OK sent in #discord tysm for your replies

solar lynx
#

@normal fulcrum please geave me the link\

autumn cave
polar marshBOT
#

@orchid rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum
quasi nebula
#

You can mute only you can not help me

timber dust
#

@quasi nebula Cause discord stuff are not under tencent.Only ingame cs can help you in your acc related queries.

quasi nebula
#

Than tell me who can help me

autumn cave
sonic wraith
#

@autumn cave report him in game

timber dust
#

@quasi nebula Follow #faq 2.5

autumn cave
#

Already reported @sonic wraith

sonic wraith
#

OK.

autumn cave
#

I want others to report also

glacial bramble
#

I have one youtube link that showing some players using hacks for quality PMCO

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Where should i share that link?

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Reckless Esports

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Is might be using

obtuse dagger
#

Send me also.. @glacial bramble

timber dust
glacial bramble
timber dust
#

@drifting jay and that's the time

gray gate
#

I get muted for a whole week and i havent even played why

obtuse dagger
#

Hey can you send me the link where Reckless eSports is hacking?? Bcoz few days ago they also won the tournament in which we were playing in finals.. @glacial bramble

glacial bramble
#

They qualified for fall split

#

@obtuse dagger i don't have permission to share, where to share?

obtuse dagger
#

Send me in dm..

tepid stratus
#

@glacial bramble DM any mod with proof

glacial bramble
#

In that link, showing that they scammed slot by changing their names too

obtuse dagger
#

Wtf... Means they took it from other players..

glacial bramble
#

@tepid stratus look i have one youtube link and video is 30m long, if u see then u might understand, but i just want to share it, if you found that they really did then take action...

tepid stratus
#

@glacial bramble I'm not a mod.You can DM any mod

obtuse dagger
#

@glacial bramble i can't send u dm.. Can you send me?

tepid stratus
#

You can DM @onyx cairn when he is available

glacial bramble
#

@obtuse dagger I can't too

vagrant forum
#

Please use a discussion channel for conversations, @glacial bramble, @obtuse dagger.

glacial bramble
#

@vagrant forum im asking for support, not decission here with anyone, im just replying

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@vagrant forum if you're not be able to do anything then tell me

night cloak
#

@vagrant forum he need the link to report a cheater from pmco I beleive

tepid stratus
#

@glacial bramble Read my previous message

glacial bramble
#

@tepid stratus ok

vagrant forum
glacial bramble
#

@vagrant forum ok ty

sand path
#

Reckless Esports
@glacial bramble
The report against them has been forwarded to the ESPORTS TEAM today.

cursive thunder
#

Why his laughing

hollow hedge
#

why is there an UC bonus if you want to buy the RP from the website? it encourages website payment rather than in-game?

glacial bramble
#

@glacial bramble
The report against them has been forwarded to the ESPORTS TEAM today.
@sand path great, thank you!

late egret
#

is this channel also for pubgm emulator support?

storm flumeBOT
late egret
#

thanks

urban wraith
#

Any airtel network user facing High ping issue?

vagrant forum
#

Nope.

hollow hedge
#

why is there an UC bonus if you want to buy the RP from the website? it encourages website payment rather than in-game?
pubgm_this

spring zephyr
#

@hollow hedge Both are official sources to buy UC, you can buy UC from both places. That's just a reward that Midasbuy offers for buying from them.

lunar arrow
#

Does anyone have an idea about what map we can use to get higher rank scores

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @urban wraith:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

hollow hedge
#

oh I see, thankies

urban wraith
#

Ok then only jio users facing High ping issue right?!

polar marshBOT
#

@still talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive ruin
storm flumeBOT
#

You can contact the customer service via the game settings, @olive ruin. Refer to subpoint 5.3 in #faq for further instructions.

hollow hedge
#

and seagm is non-official, but trusted, right?pubgmt

tepid stratus
#

@olive ruin you've to wait until
next update

vagrant forum
#

@lunar arrow, I'm sure the community will help you with that. Try asking it in #pubg-mobile.
A tip, the longer you survive the more points you get

urban wraith
#

Ok then only jio users facing High ping issue right?!
@urban wraith
!

spring zephyr
#

@urban wraith Check pinned messages and fill the form if you are recently facing high ping issues.

urban wraith
#

Already filled 3times

spring zephyr
#

@hollow hedge Only Midasbuy or buying UC in-game are official sources.

vagrant forum
#

That's what I have been saying since the issue started, @urban wraith. Although, the team will be looking into the issue since many players have reported it.

urban wraith
#

If i switch to airtel then will i don't get high ping ?

#

?

#

?

tepid stratus
#

Depends on your location network speed and server

urban wraith
#

?

elfin canopy
#

@urban wraith post your internet speed test results along with jitter and latency.

polar marshBOT
#

@fallen granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

urban wraith
#

This time i am using jio and getting high ping. So if i switch to airtel is the ping issue will be get fixed?

elfin canopy
#

@urban wraith post your internet speed test results along with jitter and latency.

night cloak
#

pubg doesnt know that there are hackers playing in pmco group stages of India?

urban wraith
#

I don't have any plan in my Airtel sim so how i will be test speed

bronze flint
#

Bonus challenge redeem shop is not opening?? What to doo?

spring zephyr
#

@stiff mesa Can you still access your PUBGM account?

stiff mesa
#

No

#

I got a link in email

spring zephyr
#

@bronze flint For queries about Bonus challenge, please ask in the Indian PUBGM discord server. Link in #735483472432594994.

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @stiff mesa. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

stiff mesa
#

I clicked on it n thn....my account just vanished.....

bronze flint
#

Shut up i am asking mods...

spring zephyr
#

I am one GWsetmyxPeepoWeird

bronze flint
#

And there is no link

river gyro
#

my device heats up with the lowest graphics possible, ipad 2018 9.7 inch display

bronze flint
#

@spring zephyr 😂 😂

spring zephyr
bronze flint
#

Ok thns

stiff mesa
#

My account is hacked....

bronze flint
#

Thnx

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @stiff mesa. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Hey Everyone ANYONE know about Season 4 RP Girl Face Item I want it Deadly Can it will come in Next Rp Season Reward please please ???

toxic mountain
elfin canopy
#

@urban wraith Speed test results of the network you're currently using.

river gyro
#

my device heats up with the lowest graphics possible, ipad 2018 9.7 inch display, what to do?

elfin canopy
#

It's the issue from your device.

toxic mountain
#

Plz see the problem

stiff mesa
#

Anyone?

elfin canopy
#

Contact Apple care.

#

@stiff mesa yes?

night cloak
#

@toxic mountain repair the game in login page

elfin canopy
#

@stiff mesa refer to subpoint 2.8 of #faq

vagrant forum
#

@night cloak, there isn't any information regarding that.

#

@toxic mountain, which Android version is he using?

green vine
#

People and youtubers are leaving pubg because of hackers does pubg team pay attention to this issue!!!

storm flumeBOT
#

Hello, @green vine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

bronze flint
#

@green vine who told you YouTube are leaving lol its there main business 😂

night cloak
urban wraith
vagrant forum
#

@night cloak, there isn't any information regarding that.

elfin canopy
#

@urban wraith your internet connection is bad.

green vine
#

@bronze flint because most of them using hackw

stiff mesa
#

@elfin canopy it's useless point

elfin canopy
#

@stiff mesa Then we cannot help you.

urban wraith
#

@elfin canopy so

stiff mesa
#

@elfin canopy i received a link through mail

night cloak
toxic mountain
#

@night cloak we have did it 2 times

analog current
#

These are using hack please ban them

elfin canopy
#

@night cloak ----> #old

storm flumeBOT
#

Hello, @analog current!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

stiff mesa
#

Ppl are creating virus using link to hack PUBGM account

vagrant forum
#

Can you please just read my last message, @night cloak? You may add a suggestion for it's return in #old.

elfin canopy
#

No, @stiff mesa! Make sure to protect your linked social media and do not click on fishy/scamming websites.

gritty glade
#

crew Chellenge date

night cloak
#

@vagrant forum Thanx

analog current
#

Is there any way to solve voice glitch?I am sick of it.

spring zephyr
#

@gritty glade No info about that.

#

@analog current You can try changing your DNS to 1.1.1.1, refer to #faq 4.5

night cloak
#

@analog current I have learned a new thing about voice glitch .
If u face voice glitch in lobby make sure u r friends is same server as u r ..if u r in diffrent servers then he wont hear u ....only solution for that is to stay in same server
I tested it happen everytime for me

urban wraith
#

@elfin canopy every jio user facing this High ping issue

#

Not only me

#

Why r u going with my network connection

elfin canopy
#

The team is looking into it, @urban wraith. But yours look like the case from your ISPs side. Contact your ISP.

urban wraith
#

No i have no problem with my isp@elfin canopy

toxic mountain
#

@vagrant forum he was using android7 or 8

elfin canopy
#

Okay. Feel free to post the speed test results screenshot in #old and describe the issue in the same message, @urban wraith.

pallid meadow
#

What the heck

urban wraith
#

Before this problem i got 60 - 70ms ping @elfin canopy

pallid meadow
analog current
#

@spring zephyr you are suggesting vpn?

vagrant forum
#

@toxic mountain, please ask him to repair the game client and restart the app once. See if the issue still persists.

pallid meadow
#

Im trying to make payments but this thing is just not letting me purchase

vagrant forum
#

@pallid meadow, try again later.

spring zephyr
#

@analog current Usage of VPN is not recommended.

pallid meadow
#

@vagrant forum im trying from 4 days

elfin canopy
#

@pallid meadow Have you made any recent purchase recently?

urban wraith
#

@elfin canopy and still i am getting 60 - 70ms ping in other games. So how it will be a isp problem?

pallid meadow
#

@elfin canopy yes

elfin canopy
#

@pallid meadow when was it?

spring zephyr
#

@analog current I said DNS, not VPN.

analog current
#

@night cloak Also happen in a same server

pallid meadow
#

2week ago or 1week

elfin canopy
#

Your payment method, @pallid meadow? Card?

pallid meadow
#

@elfin canopy it's by mobile balance

analog current
#

@spring zephyr DNS changer is a vpn

elfin canopy
#

@pallid meadow could you try using different payment method?

storm flumeBOT
#

Please refer to subpoint 4.5 in #faq for further information, @analog current. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

pallid meadow
#

@elfin canopy i can't im only 12

#

@elfin canopy im using my sim card

#

I want to purchase 3000uc

#

I have enough balance

elfin canopy
#

@pallid meadow The game is for 16+

pallid meadow
#

But this thing is

thick summit
#

I have solution for anti cheat system

pallid meadow
#

@elfin canopy leave it

#

@elfin canopy my cousin he is 5 and he plays

#

Please help

#

I tried other number

elfin canopy
#

Contact Midasbuy support, @pallid meadow.

pallid meadow
#

@elfin canopy how

#

I only have 5uc now

#

I want to purchase more

charred fractal
#

How can i make my charcter not hold any weapons in lobby?

elfin canopy
pallid meadow
#

@charred fractal eqsy5

#

@elfin canopy thanks

vagrant forum
#

@thick summit, could you please add that as a suggestion in #old?

shut ridge
#

Crew challenge date please

charred fractal
#

@pallid meadow ??

night cloak
#

@shut ridge no info

pallid meadow
#

Eqsy

charred fractal
#

Wdym eqsy

pallid meadow
#

@charred fractal easy

charred fractal
#

okay tell me?

pallid meadow
#

@charred fractal from inventory

#

Go to setting

charred fractal
#

STOP tagging ME

#

DUDE

#

I did it thank u JEEZ

brisk knot
#

In which country bonus challenges are available?Yaay

pallid meadow
#

Welcome

vagrant forum
#

@shut ridge, we do not have any dates or ETA for the next crew challenge.

tranquil crystal
#

Please Fix ping issue

vagrant forum
#

The team is looking into the issue, @tranquil crystal. Please be patient.

tranquil crystal
#

@vagrant forum ok my brother

faint steppe
#

I'm facing ping issue in asia server

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @faint steppe:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

tranquil crystal
#

@faint steppe same here brother

faint steppe
#

@tranquil crystal Mobile data??

tranquil crystal
#

@faint steppe yes

faint steppe
#

Jio

#

?

tranquil crystal
#

@faint steppe yes jio

faint steppe
#

@tranquil crystal 140 ms something

#

?

tranquil crystal
#

@faint steppe yes

faint steppe
#

Hahaha same here bro Sed life

tranquil crystal
#

@faint steppe airtel same

last quartz
#

My ping also same

faint steppe
#

@tranquil crystal it's the problem with server

last quartz
#

No different

faint steppe
#

@last quartz server issue i think

last quartz
#

I also think

faint steppe
#

some of my friend getting 40ms and me 140

tranquil crystal
#

@faint steppe yes brother server issue fix soon

faint steppe
#

Alwys getting knock

#

:/

last quartz
#

When fix

faint steppe
#

@tranquil crystal Hope so it will be fixed

vagrant forum
#

Please move over to a discussion channel, @faint steppe, @tranquil crystal if you do not have any further queries.

tranquil crystal
#

@vagrant forum ok neko

faint steppe
#

ok sir

gilded lake
#

In tournament what rewards we get?pubgmshrug

gritty glade
#

Every TDM 2 Voucher India Bonus Challenge, there is haker in every match.
Get Rid of them.
Please do something.
India Bonus TDM MATCHES are Unplayable due to hakers in
100/100 match.

polar marshBOT
#

@minor flax:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

trim narwhal
#

One question?
Many streamer and people who can lived in India but the are using Chinese gameloop is it safe or not?
It give ban or not?
Please answer

bronze flint
#

@gritty glade yeah i have wasted my 3 voucher.

#

Coz of hacker

trim narwhal
#

@polar marsh
One question?
Many streamer and people who can lived in India but they are using Chinese gameloop is it safe or not?
It give ban or not?
Please answer

gritty glade
#

@gritty glade yeah i have wasted my 3 voucher.
@bronze flint

Play Only 1 Voucher TDM Chellenge To Avoid Hakers.

snow sky
#

Why I am not getting verification code in my email when I want to change my password for the game linked to my email ?

#

Any idea ?

gritty glade
#

Why I am not getting verification code in my email when I want to change my password for the game linked to my email ?
@snow sky

Check your spam folder in Gmail Or Try after sometime.

snow sky
#

Not in spam , is there any limit for the number of times we can change the password ?

vagrant forum
#

@trim narwhal, Chinese Gameloop isn't safe. Please use the #emulator-support channel for more info.

storm flumeBOT
fathom hollow
#

Hello. Can I report a guy.
He was a co-leader for months in my clan
Suddenly, he removed all 56 people from my clan and left

snow sky
#

And just to share, the unlinking process still continues even when the account is in ban period. Cause I was unlinking the hackers twitter account but he keep cancelling the process by logging into it every day. Tired from everything I had only one chance to take, i unlink the hackers account. At the same time I got my account banned for 7 days. I took a chance and it proved right. The hackers linked twitter account was unlinked and I am so relieved now. Thankyou

night cloak
#

tx pubg

snow sky
#

The customer support helps but maybe in a years time or so 😅

pallid meadow
#

This is also not working

#

Help

vagrant forum
#

@snow sky, the feature is still in beta stages so there may be some issues with it. Feel free to report it in #old.

pallid meadow
#

@elfin canopy

#

I can't make ny payment

vagrant forum
#

@pallid meadow please remove that image

pallid meadow
#

@vagrant forum is that inappropriate?

#

Please help me

elfin canopy
#

@pallid meadow yes?

pallid meadow
#

@elfin canopy bro i tried csrd

elfin canopy
#

Contact Midasbuy support.

#

What did they say?

pallid meadow
#

Not successful

gritty glade
#

Dear, i am 24/7 Available In PUBG MOBILE INDIA & GLOBAL Discord.
I am Always Helping Members Regarding Him Issues.

Is there any JOB for me In This discord server like moderator or anything?

Edit - Even Error 403 Reply me 8-9 times, they also know me.

grand zodiac
pallid meadow
#

@elfin canopy bro help

#

😣

grand zodiac
elfin canopy
#

Don't post case sensitive information, @pallid meadow.

Contact Midasbuy support, and wait for their reply. We cannot help with it.

#

@grand zodiac make sure you have stable internet connection.

sweet sage
#

How to fix ping bugs

Reply

whole yoke
#

ADS is broken on the 6x

hexed prawn
#

I want to inform you of someone who made a loophole to increase his popularity points to a million and a quarter thousand through penetration, and these are against your rules. Please give you understanding. The person who did this with attached pictures and evidence and thanks

limpid socket
#

Refer to the pinned message @sweet sage

keen matrix
whole yoke
#

is anyone else having problems with there ADS on 6x, mine to me doesn't seem like its changing

keen matrix
#

Can I try the speed VPN?

golden sparrow
#

How to enter room???

keen matrix
#

Moderator and community team?

spring zephyr
#

@keen matrix Usage of VPN is not recomended.

keen matrix
#

That VPN is not allowed?

spring zephyr
#

@whole yoke Can you explain your issue in detail? A video of it would help.

keen matrix
#

Its a ads

#

Aditya?

minor flax
#

My obb file is missing but pubg is running what can I do for retain obb

keen matrix
#

Omg I don't want to ping staff

#

Still no reply

whole yoke
#

@spring zephyr The ADS on my 6x wont change. I may change the numbers up or down but when full auto it feels like it doesn't change anything no matter how much i change the sensitivity

ancient tusk
#

Items are not refreshing in bonus challenge shop even after 3 weeks. Anyone know why? It's supposed to refresh every week but it's been 3 weeks and nothing has refreshed and I can't redeem UC. Can anyone help?

minor flax
#

Any mods pls rply

hexed prawn
#

I want to inform you of someone who made a loophole to increase his popularity points to a million and a quarter thousand through penetration, and these are against your rules. Please give you understanding. The person who did this with attached pictures and evidence and thanks. Please respond quickly so that I can give you all the evidence and pictures of this person who did this hack.
@spring zephyr @spring zephyr @spring zephyr

tepid stratus
night cloak
#

@minor flax reinstall the game

glacial frigate
#

We have been experiencing severe ping issues and frame rate drops since the last in-app update. Have tried all trouble shooting. The ping is too damn high in the Asian server. The server keeps timing out and the ping keeps fluctuating. This is the clip of what exactly we are facing. Tried all trouble shooting. Classics work with 120-150 ping. Customs and TDM are point blank dead. Please help! It’s been almost a week now. PS, have filled up the survey. Please let me know the time line for this issue’s resolution which is quite common amongst users as you may have noticed.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @glacial frigate:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

glacial frigate
#

Have done all form fill ups, ISP reset, multiple ISPs tried. Same issue. Please resolve.

night cloak
#

@glacial frigate please be patient, it will be fixed soon

vagrant forum
#

@keen matrix, be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

distant flame
#

We do not want new seasons and we do not want new housing. We want to improve your protection system by playing. We want fair play only !!

sand path
distant flame
#

I know that it is a Chinese plan to spoil the game of PUBG, and they make a local game for them. What is this nonsense, do something about it !!

green wolf
#

When the crew challenge will start

distant flame
#

I will delete the game damn your bad system

green wolf
#

When the crew challenge will start @storm flume

vagrant forum
#

@green wolf, we do not have any dates or ETA for the next crew challenge. Be patient till its announced.

night cloak
#

Miramar achievement not working. Tried five times with golden Mirando.

#

@pulsar trench dont bypass the filter please

vagrant forum
#

@pulsar trench, do not bypass chat filters.

#

@frozen shell The "PUBG Partner" title is not something one can apply for. The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community. We do not give it to players who ask for it.

night cloak
#

@night cloak which one are you talking abt?

#

Miramar achievement not working. Tried five times with golden Mirando.

#

The achievements for Miramar. Run someone over in golden mirando.

vagrant forum
#

@night cloak, report it with you numeric ID, region, device info, and screenshots in #old.

urban wraith
#

Hey i connect a vpn to india (mumbai) and magic happened my ping gone low before connecting vpn i am getting 170ms ping after connecting vpn i got 70 - 80ms constant ping and i played the full match tooo

night cloak
#

@pulsar trench agreed

#

@urban wraith vpn or using any 3rd party apps are not recommended

#

One year later and hackers are still ruining the game 🤷‍♀️🤷‍♀️

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

vagrant forum
#

@urban wraith, if using VPN fixes the issue then it is an issue of your internet routing. However, be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service.

night cloak
#

@urban wraith Dont quote your text here over and over it will be considered as a spam

urban wraith
#

Internet routing ? @vagrant forum

#

@night cloak hey i don't ask you for any help then don't come to help me

polar marshBOT
#

@elfin sun:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@urban wraith i am just telling you the rules.

urban wraith
#

No i didn't ask u for anything then don't tag me and don't tell me anything

night cloak
#

Alright Sir, as you wish

urban wraith
#

@vagrant forum hey please tell me what is internet routing?

vagrant forum
#

Feel free to use google for that matter, @urban wraith.

urban wraith
#

Ok

glacial frigate
#

@night cloak I am patient, however, 7 days for an obvious bug fix is a lot of time. We are competitive players and are losing out on practice and tournaments. It’s frustrating.

urban wraith
#

@vagrant forum then all the jio players facing this issue are having internet routing problem ?

glacial frigate
#

@night cloak would have been good if there would have been an official acknowledgment of the same. Which did not happen. Many players have reported it, and yet we got to wait. Other glitches I understand if it takes time, such obtrusive glitches should ideally be prioritised.

urban wraith
#

@vagrant forum cause i tell my 3squad members for connecting vpn their High ping problem also fixed

night cloak
#

@glacial frigate i know the fact that it is kinda frustrating for a player to play with ping issue or high ping but due to the pandemic situation the issues are taking a lil longer to get fixed then it should be. Please be patient and sorry for the inconvenience.

vagrant forum
#

That's what I think, @urban wraith. But the team is already looking into this issue, I'll keep you updated if we receive any information on that matter.
Also, it would be better if you don't recommend the usage of VPN to others.

urban wraith
#

@vagrant forum ok thank you so much🙂

glacial frigate
#

@night cloak yup, can’t do anything else but wait. Last time i got this frustrated was at the passport office. The government was equally slow. 😂 hope this gets fine tuned in the soonest. We spend on the best devices, play using the best ISPs and eventually, get stuck cause of the platform itself. We got to practice for the upcoming PMPL S2. Waiting is a pain.

night cloak
#

@glacial frigate patience is the key Sir! I hope and i know it will get fixed soon. All the best to you and your team for the PMPL S2. Thank you.

open void
#

Hi
I have a problem with my pubg ID
Some one stole my e-mail and i can't unlink it

tepid stratus
#

@open void You can't unlink E-mail. But contact CS only they can help you

polar marshBOT
#

@elfin loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

open void
#

@tepid stratus how can i contact them please

tepid stratus
#

@open void In game customer service

open void
#

@tepid stratus i can't find how can i talk to a real person

tepid stratus
#

@open void read #faq5.3

elfin loom
#

Can anyone working at pubg mobile (pubg mobile staff etc) drop the hammer on someone I caught today using flying vehicle, no-recoil, aimbot and x-ray? I caught all of that in the video and it's clear.

#

8 minutes long video and every single possible chea9t is clearly visible in the video

#

Already reported in-game

storm flumeBOT
#

Hello, @elfin loom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

elfin loom
#

I have evidence as always lol

vagrant forum
elfin loom
#

Can't. I don't have rare or these ranks etc

#

only emulator tag

vagrant forum
#

You will need to be level 10 here on the server though, in order to post it there.

elfin loom
#

Alright, thanks for the help.

arctic portal
#

Really Frustrated Now
Just Lost a Match for ping issue on a 100mbps wifi
3mb update really Killed The game
Uninstalling...

tepid stratus
#

@arctic portal check pin message of this channel

arctic portal
#

@tepid stratus I Already Complain but its a Form only
A update needed asap For ping fixing

tepid stratus
#

You have to wait patientlypubgm_hidethepain

arctic portal
#

I will install when the ping issue got solved

#

You have to wait patientlypubgm_hidethepain
@tepid stratus or i can Uninstall it & Play any other game

tepid stratus
#

@tepid stratus or i can Uninstall it & Play any other game
@arctic portal As your wish

surreal fractal
#

any mod on??

arctic portal
#

@surreal fractal you also got ping issue

surreal fractal
#

no

arctic portal
tepid stratus
#

@surreal fractal ask your question herehuh

surreal fractal
#

someone hacked my gmail..and i dont have access right now..can I remove it anyhow??

#

he is demanding money

tepid stratus
#

@surreal fractal you can still access your account?

surreal fractal
#

yes

#

using fb

tepid stratus
#

Then contact in game customer service

#

Only they can help

arctic portal
#

@tepid stratus Chek general chat

polar marshBOT
#

@alpine geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

snow sky
#

Why am I not getting verification code to login with email ?

#

Why ?

#

It’s weird

night cloak
#

@snow sky It is in beta, sometime doesn't work. Try again later.

snow sky
#

It says please wait before taking this action, what does it mean? It was working fine cause I changed my password in the evening. But now I want to login with code, I am not getting them in my email

alpine flower
#

hey guys will you increase the reward for the surveys or not?

mild dove
#

Can you gift uc?

night cloak
alpine flower
#

Allow me to send photo to cheator reports
@night cloak it will open shortly after they deal with previous reports

night cloak
#

the channel will be reopened when the latest reports have been processed.

tribal siren
#

Hi support does jailbreak lead to ban ?

stiff mesa
#

When will season 9 start???

#

<@&481161015728406538>

zinc fractal
#

Hello whenever I try logging in via email, it says failed to login. Whenever I use verification code it says that I’ve tried too many times and to wait. Is there a cooldown timer for the logging in via verification code? I can’t login via social media because I don’t have access to them.

pastel atlas
#

@zinc fractal trust me it's really not fun

sand path
#

No dates @stiff mesa

tepid stratus
#

@zinc fractal The email linking is in Beta so you'll face some issues.

pliant whale
#

@stiff mesa strange

zinc fractal
#

i thought it has been here for a few months now?

night cloak
#

This dude really tagged the moderator role and nobody noticed 🗿

zinc fractal
#

@tepid stratus hasnt email linking been available for a few months?

#

What do I do now then? I can’t play?

stiff mesa
#

@sand path solve that glitch thn Stop showing wrong dates

zinc fractal
#

@pastel atlas what do you mean

pastel atlas
#

@zinc fractal I mean just log in with your Google or socail media account this email link is boring

zinc fractal
#

It says please wait before taking this action, what does it mean? It was working fine cause I changed my password in the evening. But now I want to login with code, I am not getting them in my email
@snow sky this is the exact problem im facing

#

@pastel atlas i cant

#

I don’t have access

#

To my facebook

tepid stratus
#

@tepid stratus hasnt email linking been available for a few months?
@zinc fractal It is but its not represent the full version

pastel atlas
#

@zinc fractal you can't log in with Google play account / fb account / any social media account?

tepid stratus
#

It s in Beta so you'll face some issues.

zinc fractal
#

This is my exact problem

pastel atlas
#

@zinc fractal you can't?

zinc fractal
#

@snow sky

#

@pastel atlas i cant

#

Its only linked to email and facebook

#

but I dont have access to my facebook

pastel atlas
#

@zinc fractal have you logged in in someone else's account then?

stiff mesa
#

@pastel atlas solve that glitch thn Stop showing wrong dates

zinc fractal
#

what do you mean by that? @pastel atlas

tribal siren
#

Hi support does jailbreak lead to ban ?
@tribal siren i asked support anyone can answer please?

pastel atlas
#

@zinc fractal obviously you can login with fb and any social media linked

zinc fractal
#

yeah but I cant login with fb

pastel atlas
#

You can easily reset your fb password and all

zinc fractal
#

bruh so what do I do

#

Maybe there’s a cooldown for requesting verification codes?

pastel atlas
#

If you can't log in with email then go for password reset in fb I guess

#

@stiff mesa what?

zinc fractal
#

but is there a cooldown for requesting verification codes?

pastel atlas
#

@zinc fractal I don't know I never faced such issues

zinc fractal
#

Damn it

stiff mesa
pastel atlas
#

I only have my Google play account linked nothing else no email no fb

zinc fractal
#

pubgm honestly has horrible customer service

night cloak
pastel atlas
#

@stiff mesa I am not any staff here I don't know

zinc fractal
#

do you think I can login to pubgm with google play even though im using an ios device?

pastel atlas
#

@stiff mesa youcan just wait and watch

zinc fractal
#

or is that impossible

pastel atlas
#

@zinc fractal I don't know

tepid stratus
#

@zinc fractal Its not possible you've to use Android device

stiff mesa
#

pubgm honestly has horrible customer service
@zinc fractal yess.,.....

zinc fractal
#

their ingame customer service is even worse

#

Its just a bot

#

I emailed their customer service and they emailed me saying to use the direct cs in the app

#

Pubgm is making me madd

night cloak
#

ا

zinc fractal
#

how long do you think it’ll take

tepid stratus
#

@zinc fractal They will reply it takes time

zinc fractal
#

How about for me to be able to get verification code?

stiff mesa
#

their ingame customer service is even worse
@zinc fractal i literally stopped playing due to all this
So many Hacker can't even play a proper game

zinc fractal
#

to login

#

@tepid stratus how long will it take for me to get a verification code via email to login?

tepid stratus
#

@zinc fractal No time limit. Try again after some time

zinc fractal
#

i’ve been trying

#

i even waited an hour

#

Still no luck

#

Pubgm making my blood boil

tepid stratus
#

E-mail feature is still in beta so you'll face some issue.

zinc fractal
#

yes but I’ve only encountered this issue today

tepid stratus
#

@zinc fractal You've fb+Google play added?

zinc fractal
#

i dont have google play

#

I linked through email

#

Im ios user

night cloak
#

@zinc fractal yes if your linked email then it is possible

pastel atlas
#

@zinc fractal you can only reset your fb password I guess for the time being

zinc fractal
#

Even when I put correct password and email, I still cant login

#

Just shows me this

midnight gorge
#

Hi I hv 3mbos constant speed I was getting 20 but this week it's hard for me .I'm unable to logging also

zinc fractal
tepid stratus
#

@zinc fractal Try again after some time

zinc fractal
#

I keep getting this message

pastel atlas
#

i even waited an hour
@zinc fractal I guess resetting fb password takes hardly 3/4mints

night cloak
#

@zinc fractal it must be a glitch repair the game and see if it works

zinc fractal
#

@tepid stratus how long?

#

@night cloak what do you mean

#

routine repair?

#

or full repair?

night cloak
#

@zinc fractal yea

tepid stratus
#

@zinc fractal No exact time.But try again tomorrow

zinc fractal
#

I did routine repair but still not work

pastel atlas
#

People needs to be more aware of keeping their accounts safe

zinc fractal
#

after I login again I’m linking with twitter

#

But for now

pastel atlas
zinc fractal
#

stupid pubgm

#

stupid cs

tepid stratus
#

@zinc fractal Your fb account is disabled or hacked?If yes then try to recover it

zinc fractal
#

I don’t know, I linked it very long time ago, I think it was hacked

#

I lost the account details

hollow maple
#

I was playing squad but I was teamed up alone

pastel atlas
#

@zinc fractal I wish you get your account back soon Pleading

#

@hollow maple solo v squad piro

hollow maple
#

What' can you please specify

pastel atlas
#

You were playing solo against squads right?

hollow maple
#

Idk

tepid stratus
#

@pastel atlas @hollow maple use #pubg-mobile / #chat for discussion

zinc fractal
#

@tepid stratus is it because I requested too many verification codes in one day?

#

do you think its possible @pastel atlas

tepid stratus
#

@zinc fractal Maybe.Try again after some time

zinc fractal
#

Is 3 the maximum a day?

tepid stratus
#

or you can try with different device

zinc fractal
#

i already tried @tepid stratus

tepid stratus
#

@zinc fractal I don't know about that

zinc fractal
#

I relogged into my account 3 times via verification code? Maybe thats the maximum? But now I cant even login using password

tepid stratus
#

Maybe it is.

zinc fractal
#

So then does that mean I have to try again in 24 hours from the first time I requested

#

So 7:36PM today @tepid stratus

tepid stratus
#

So then does that mean I have to try again in 24 hours from the first time I requested
@zinc fractal No info about that.

pastel atlas
#

@zinc fractal just chill for now try giving a fresh start tomorrow

zinc fractal
#

@snow sky can you check your email and see how many times you’ve requested a verification code?

tepid stratus
raw edge
#

@here @everyone Wish you a very very happy independence day

#

🇮🇳🇮🇳🇮🇳

night cloak
#

Someone hacked my twitter account and is messing around with my account

#

i have full access to my fb acc which is linked to the pubg account and both email id and phone number is with me

#

how to unlink the twitter account now please help me

#

friend of friend misused my account and is demanding money or else he will ban it

alpine flower
#

Someone hacked my twitter account and is messing around with my account
@night cloak contact twitter support and gain your account back first

night cloak
#

I think he changed everything in the Twitter account, starting from the username password and the linked mobile number

#

Bcoz when I try to login using the usual username it says account not found

onyx furnace
#

Yesterday Facebook was deleted. Now someone entered it and linked the account to a Google Play account. Is there a way to return it?

mystic steeple
#

Riskop hacking in PMCO Pakistan

night cloak
#

@onyx furnace please contact in game support for account related issues, we cannot help. You can refer to #faq subpoint 5.3 for further instruction.

mystic steeple
#

Kindly tag officals

night cloak
#

@night cloak you’ll need to contact twitter to get access back to your account, please refer to #faq 2.8. If he connects another social media to your PUBGM account you’ll need to contact PUBGM in game support.

#

@mystic steeple you can report that issue in PUBG MOBILE Pakistan, you can find the server invite in #735483472432594994.

tepid stratus
#

@night cloak I don't have any issue with ithuh

mint badge
#

Please help me

night cloak
#

Who did @tepid stratus ? Sorry.

tepid stratus
#

@mint badge you've to wait until next update

#

@night cloak @zinc fractal have issue with that feature

night cloak
#

@mint badge please contact in game support and make sure nobody has access to your account, then a future update should fix that.

mint badge
#

My account was hacked after when i gained access

storm flumeBOT
#

You can contact the customer service via the game settings, @mint badge. Refer to subpoint 5.3 in #faq for further instructions.

mint badge
#

Then this started

night cloak
#

@zinc fractal the email feature is still fairly new to the game and it’s still in beta so if you don’t receive a code please wait and try again later. A future update should fix the feature and have it running smoother.

stiff mesa
#

Worst PUBGM service ever seen
What ever we ask check #faq thn what's the use of staff just to tell which point we should refer in #faq
That doesn't solve our problems

night cloak
#

@stiff mesa do you need help? If not the discussion channels are #questions #chat.

stiff mesa
#

I made 2 complaints today nobody solved it just told mr to refer #faq @night cloak

night cloak
#

The #faq points you in the right direction to give you further instruction as to what you need to do to solve your issue.

stiff mesa
#

@drifting jay again....

#

@night cloak it isn't solving any issues it's just waste of time reading it

tepid stratus
#

@stiff mesa what's the issue?

stiff mesa
#

My pubg account is been hacked

#

Season 8 ends on: 05/03/2020
Which is already over then how is this possible?
@stiff mesa my issue

night cloak
#

As I’m sure you were told you need to contact in game support as we are only the PUBGM community just like, and cannot help with account related issues. @stiff mesa

#

Will we get any compensation reward for still playing this **** against all the existing cheaters? Or that's how PUBGM thinks about Fairplay?

#

Bruh it’s season 14 what game do you play?

tepid stratus
#

@night cloak he is talking about crew challenge

tepid stratus
#

@stiff mesa It's your responsibility to secure your social accounts

stiff mesa
#

@night cloak talking about crew shop

#

@tepid stratus it's your duty to remove hacker in game.....

tepid stratus
#

@stiff mesa pubgm team is removing hackers everydayhuh

stiff mesa
#

Still i have seen so many Hacker even after so many security updates

night cloak
#

It is not anyone’s duty here inside discord @stiff mesa we are the PUBGM community.

stiff mesa
#

@drifting jay out of millions only 2 wow...... great job

night cloak
#

@night cloak u hope so
@drifting jay I simply find it unfair to play against cheaters. Im here since S1 and never used any kind of cheats, so why am I getting matched with cheaters every second or third game? ...

tepid stratus
#

@stiff mesa we are here to assist.You need to contact CS for account related issues

stiff mesa
#

One of my friend is using esp hack from a month what u guys doing selling nuts.....

night cloak
#

Nahhh, adding skins actually

polar marshBOT
#

@stiff mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Look how perfect the X-Suit promo was.

#

Been on cc

#

@stiff mesa can you move channels while you wait for a answer in your crew shop query, please and thank you. #pubg-mobile #chat.

#

And there is a difference.

#

EU is full of cheaters in Classics, CC had only a few.

#

@gilded lake I’m not sure on the reason but If you’re having high ping please refer to the latest pinned message in this channel.

#

I just simply want to enjoy the game... but getting killed by a player who is playing unfairly is so disappointing. Reporting them does nothing.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant forum
#

@stiff mesa, earlier you said your email account was hacked. You were mentioned by the bot that redirected you to the FAQ which you can use to recover the account. Your account is your own responsibility, do not click on fishy links or emails.

Now, for your query related to the Crew Challenge, we do not have any dates or ETA for it yet. A moderator already told you that.

It's not the staff members that aren't helping you out, it's you who is being ignorant.

night cloak
#

@night cloak #old.
@night cloak it's useless. Posted about cheater issue back in S10, no one listened and now look at the game Sir.

#

And they never read the feedbacks.

onyx cairn
#

Move to a discussion channel. Thanks.

night cloak
#

The tencent staff are actively working against cheats your can refer to #news for further information.

#

Move to a discussion channel. Thanks.
@onyx cairn

stiff mesa
#

@vagrant forum i mentioned i got a mail regarding PUBGM when i clicked on it my pubg account was hacked instantly

tepid stratus
#

@stiff mesa Did you get free uc/m4 glacier?huh Yaay

night cloak
#

Please move channels I won’t be telling you again.

vagrant forum
#

And whose fault was it to not check the authenticity of the mail?

stiff mesa
#

@tepid stratus no

#

@tepid stratus is that even possible?

night cloak
#

Okay, so if they dont play the game, how can I get them to listen to us? Can the Community Team do anything about it?

tepid stratus
#

@stiff mesa Then why you click on phising site?

#

No@stiff mesa

stiff mesa
#

@vagrant forum PUBGM

#

@tepid stratus cox it was related to pubg n from PUBGM

#

@stiff mesa so it's indirectly your fault

tepid stratus
#

@stiff mesa That was fake mailhuh Can you provide a ss of that mail?

stiff mesa
#

Ppl r miss using your identity of company

#

Not possible can't open my gmail itself now.... anyway im giving cyber complaint against PUBGM

tepid stratus
#

@stiff mesa Best of luckhuh

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stiff mesa
#

For creating phising website n hacking all social media account including PUBGM account

#

**** off guys worst game ever seen no proper maintenance n service

#

N community is even more worse

onyx cairn
#

Thanks for your constructive feedback, now move to #chat.

night cloak
#

@stiff mesa thank you for your response we will try to improve the app.

stiff mesa
#

@drifting jay sure

#

Better than PUBGM

night cloak
#

@drifting jay @stiff mesa please move to the #chat or #pubg-mobile

tepid stratus
#

This channel is only for pubgm support purpose suspicious Don't discuss here

stiff mesa
#

@night cloak it's our right we'll stay where ever we want....

gusty whale
#

when will crew challenge start

stiff mesa
#

@gusty whale never

onyx cairn
#

@spring void @short eagle

tepid stratus
#

@stiff mesa you'll get mute for this kind of activities

gusty whale
#

😦

night cloak
#

@stiff mesa well you can stay and ask your queries 24 x 7 but for discussion move to #chat or #pubg-mobile thank you

stiff mesa
#

@tepid stratus u just informed me about it ....

short eagle
#

@gusty whale no date yet

polar marshBOT
#

@stiff mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mint badge
#

Please guys can someone help me with the account issue or please tell me which is the pubg mobile original gmail id

topaz karma
#

When will India bonus challenge rewards refresh dude are u serious litteraly 1 month ago I had complained and many players with me still not reward are been refresh

polar marshBOT
#

@wary lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

urban wraith
#

I think if network routing problem is for jio. then if i switch to airtel i will don't have to face High ping issue

mint badge
#

Pubgm support official gmail id

topaz karma
#

When will India bonus challenge rewards refresh dude are u serious litteraly 1 month ago I had complained and many players with me still not reward are been refresh

tepid stratus
mint badge
#

Will they reply?

#

About account issue

topaz karma
#

Will they reply?
@mint badge they reply but never problem gets solved😏

tepid stratus
mint badge
#

As it shows account has been logged in with newer version

topaz karma
#

@topaz karma Report this issue in Indian server check #735483472432594994 for server link
@tepid stratus I have issued

#

Many times

tepid stratus
#

@mint badge Contact in game customer service for account related issues

mint badge
#

Bro nobody is helping there

storm flumeBOT
#

You can contact the customer service via the game settings, @mint badge. Refer to subpoint 5.3 in #faq for further instructions.

mint badge
#

I wrote everything but they r asking me the payment screenshots lol

tepid stratus
#

@mint badge provide them that ss

mint badge
#

I provided but they r not heloing

#

Helping

#

They wrote it csn take upto 30 days

crystal arch
#

@drifting jay can you share in-game ID?

tepid stratus
#

@mint badge Then you have to wait

#

@crystal arch for discussion pls move to #pubg-mobile / #chat

mint badge
#

I should wait for their reply?

tepid stratus
#

@mint badge yes you should

mint badge
#

Ok bro

#

Lets see wht they r doing

crystal arch
#

@drifting jay thanks for sharing..

mint badge
#

My sccount got hacked...hacker hacked my twitter account...bur i got access through email ..but now this error is showing

tepid stratus
#

@mint badge The email linking is in Beta so you'll face some issues.

latent ingot
polar marshBOT
#

@latent ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tepid stratus
#

you played with hackers thats why you got banned @latent ingot

short eagle
#

I should wait for their reply?
@mint badge yes you should

mint badge
#

I got access through email but hacker again used my account then this happened

#

Account has been logged in newer version

#

Camt use it in lower version

tepid stratus
#

Account has been logged in newer version
@mint badge You've to wait untill next update

night cloak
#

You need to contact in game support and get the hacker removed. Then wait for a future update to fix that prompt you get in the screen. @mint badge

mint badge
#

Ok bro thanksss@night cloak

polar marshBOT
#

@topaz karma:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mint badge
#

Thnks to u also bro@tepid stratus

night cloak
storm flumeBOT
#

Hello, @drifting jay!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

reef wagon
#

Hello, does anyone knows when will the beta 1.0.0 will be available for IOS?

crystal arch
#

@reef wagon it is already available to iOS

night cloak
#

It’s is for some not all @reef wagon.

#

@reef wagon there’s no date set just have patience and keep an eye on #news.

#

Why ping is so bad on Europe those days??? Help....

#

It's not happening only to me

#

-_-

short eagle
night cloak
#

@short eagle ok, done

reef wagon
#

@night cloak thanks

night cloak
#

Hopefully they solve something :/

#

👍

#

Cuz its frustrating me out

#

Lost a couple good games bcz of that :/

short eagle
#

will be fixed soon

night cloak
#

Good to hear that

#

Hopefully it will

#

Thank u

#

Just have patience @night cloak it’ll be fixed eventually the staff are very busy, because of the COVID-19 Crisis it’s a little more delayed.

#

@night cloak well, that means I have to wait, and stop playing anymore

#

And I hate doing that ( waiting )

#

But I will wait :(

limpid socket
#

@cursive charm the pony tail was an exclusive reward for a royal pass

#

That’s how it could’ve been obtained

#

Same with the facial hair I assume

cursive charm
#

I have already pony tail

#

I want season 4 character and Hairstyles

limpid socket
#

Well, just select whatever you need and click on ok @cursive charm

#

Also, make sure you have not equipped any special characters Like sara Carlo etc

#

The changes you make won’t be applied there

cursive charm
#

@limpid socket thanks

limpid socket
#

👍🏻

night cloak
#

@cursive charm for now it is not there it was rp exclusive so wait for some seasons maybe it will gonna come soon

cursive charm
#

@night cloak Hope so 👍

rugged dune
#

read the faq

#

tf

shell flax
#

<@&639889499718942720>

#

Is there any staff application, or how someone may become a staff member?
Talking about how to become admin in the game itself, not on the discord.

rugged dune
#

look it up

lime juniper
#

No.

shell flax
#

Why not?

#

Only chosen players?

lime juniper
marsh hatch
#

@lime juniper how can i dm you bro?

lapis flax
#

Whats up with so many cheaters in game

shell flax
#

Useful link, many thanks mate.

sweet plume
#

Hello i want to ask something can you help me @lime juniper

#

There is a new Chinese emulator for Tencent, is it legal or does it jeopardize my account?

storm flumeBOT
night cloak
#

Hi

marsh hatch
#

@lime juniper bro how can i dm you

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum
#

@marsh hatch Why do you want to DM Error?

#

@sweet plume Do not ping any community team. You can ask anything related to game on this channel and someone will reply

night cloak
#

Who doesn’t wanna tag error 🤪

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

wot

leaden bronze
#

Please help me my account has been hacked . From 2 months I am waiting to get my account back .
But till now I haven't got my account .
I have invested more than a Indian 1 lakh rupees in the game and I have been playing this game when it was released its not fair .
Please help me with this issue . I can't live without the game and I need my account back please help me . I can't even sleep in nights . I always remember my account .. I can die for my account please. Help me to get my account back

I'd :-570251752

storm flumeBOT
#

You can contact the customer service via the game settings, @leaden bronze. Refer to subpoint 5.3 in #faq for further instructions.

leaden bronze
#

@storm flume they haven't replied for a month till date

#

@storm flume what should I do

night cloak
marsh hatch
#

@normal fulcrum bro can i discuss it with u then in dm

normal fulcrum
#

You can discuss here

grave cobalt
#

Hello broi faced a problem

normal fulcrum
#

@night cloak If I'm not wrong, that event has ended

night cloak
#

Bruh I’m never gonna get unique destiny with all these freaking expired events 😂

marsh hatch
#

@normal fulcrum when will the hacker report section reopen

vivid merlin
#

@marsh hatch Soon.

polar marshBOT
#

@grave cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@night cloak the achievement is gonna come after this season make sure you are already in ACE if you do wanna complete that event

#

@night cloak how does it work

#

@night cloak i am not sure but i think you need to be in Ace this season and the other one i got no clue just try to reach Ace season if you haven't

#

You will get to know when the next season gets off

#

Okay

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

split depot
#

sir can i ask if is it allowed to play on chins gameloop or not ?

silk kiln
#

Heloo i need some support

normal fulcrum
#

@silk kiln Yes?

polar marshBOT
#

@silk kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

regal fractal
#

Hallo i need help

polar marshBOT
#

@neon cypress:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fickle apex
#

Every Lobby Hacker Lobby What Is This Pubg Of Cheater G

#

Cheaters in any match

shrewd dragon
#

My Twitter account been hacked, I've tried everything so far to unlink my account. The person kept sending harmful messages to my friends and clan mates. I do not know what to do? I tried to unlink but he kept login in which cancel the unlink.
Anyone knows how to unlink Twitter from pubg mobile is welcome to messages me on Instagram: Fakedare

#

Please and thank you!

fickle apex
shrewd dragon
#

Can't even play a game

fickle apex
#

I have My All Game play Video Every Match Cheaters lobby

shrewd dragon
#

Report them in the game is the way @fickle apex

polar marshBOT
#

@fickle apex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

topaz storm
#

Does the beta work for ios 14 yet

night cloak
#

Cheaters everywhere and every lobby tf

cunning orbit
#

Hi guys pls. Help me
How can i register my crew in crew challenge to get rewards?

daring wharf
#

Hi
My account in face book was stolen
And spend my pubg and connecting my account in him mobile number and email
What i do?

storm flumeBOT
#

You can contact the customer service via the game settings, @daring wharf. Refer to subpoint 5.3 in #faq for further instructions.

vivid merlin
#

@cunning orbit When the crew challenge starts you will be able to enter your teams details into it in-game.

cunning orbit
#

@vivid merlin when it starts pls?

vivid merlin
#

It will start soon.

cunning orbit
#

Oky thanks 🙏

fickle cargo
#

how do I report hackers here on discord? I arrived today, I'm really lost

storm flumeBOT
#

Hello, @Sérgio Richard#9201!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

analog crater
#

Hello, i bought prime plus and the money was deducted from my AppStore account , but i received nothing in game , and when i try to check my Bailing receipt from apple it says “pending” and there’s no infos about it !!

night cloak
#

@analog crater In case of purchased items not being delivered to your account, please contact the customer service via the game settings. Refer to subpoint 5.3 for further instructions. The following information is required:

▫️ Username or user identification of the account the purchase was made on.
▫️ Screenshot of the purchase receipt, including order number, date, time and amount.

#

Even tho the purchase is pending you should’ve still received prime plus.

analog crater
#

They said i should wait for a couple hours because of the delay they have or something ,

night cloak
#

If you don’t receive it in a couple hours then retry customer support.

livid violet
#

The landing glitch in the Ancient Secret Mode is very annoying. All the players look stuck in the ground while landing on the Temple and glitch out.
Is there any fix for this or is it going to remain like this the entire season. Looks like you dont even care about it any more.

hexed cloud
#

My mic in game will turn on but nobody can hear me. I have given mic permission to pubgm, repaired the app, uninstalled and reinstalled. This is new since I downloaded iOS 13.6.1. I already contacted customer service and they said we are working on the issue.

night cloak
#

@hexed cloud @livid violet please report these in #old.

livid violet
#

okay

jovial fiber
#

السلام عليكم

night cloak
jovial fiber
#

I cannot access my account because I am only linked to Facebook 'and my Facebook account has been permanently disabled what should I do please help me

mental pilot
#

Is it still possible to play 0.4.0 pubgm , I miss the old version of pubgm

wild bronze
#

Hi guys, how do you complete the “witness of the truth” achievement?

night cloak
#

No it is not @mental pilot

mental pilot
#

Aww

night cloak
#

@jovial fiber please contact in game support we cannot help with account related issues.

lime ore
#

where can i find the beta link?

nimble rain
#

Pls

lime ore
#

thank youu

spring zephyr
#

@nimble rain Can you explain your issue?

nimble rain
#

No you just solved it ty

hot crest
#

@wild bronze that achievement can be completed on next season

#

Further updates includes something like a.c.e

polar marshBOT
#

@quaint bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

topaz storm
#

When will the beta work for ios 14

night cloak
#

@topaz storm The beta version will arrive soon for iOS 14 users as well please be patient and sorry for the inconvenience.

storm willow
#

@topaz storm You can try using the link, if that works you can play. Link is in #news

topaz storm
#

My friend on ios 13 can play

#

And im pretty jealous

torn kestrel
#

I can't collect tactical drill points

#

It's showing "event has ended" When clicking the collect button

spring zephyr
#

@torn kestrel Try repairing. Seems like a bug.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

rain orchid
#

When the India bonous challenge will refreshes

polar marshBOT
#

@verbal spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rain orchid
#

We are unable to redeem Battle coins

polar marshBOT
#

@tulip ferry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rain orchid
#

When will the India bonous challenge refreshes