questions

[vagrant forum]

Could you please state your issue, @small dagger?

[celest shadow]

As long as you do not violate the Terms of Service of the game, your account would not be suspended, @lofty sail. Do send a feedback in #old regarding this, include:

▫️ Your PUBG MOBILE user identification
▫️ Region

[storm flume]

You can contact the customer service via the game settings, @queen dune. Refer to subpoint 5.3 in #faq for further instructions.

[small dagger]

@vagrant forum Hello, I have a problem and please help: I can access my account from Facebook and game play, but someone can log in via email and I have all you need for credibility: purchase invoices and account registration dates

[vagrant forum]

Is the linked email yours, @small dagger?

[celest shadow]

Try not to send your email here, @small dagger. Neko asked if the email linked to your PUBG MOBILE account is yours.

[small dagger]

@vagrant forum no

[vagrant forum]

Do not share sensitive information here. If the linked email isn't yours then please contact the in-game customer service, and explain them the issue, @small dagger.

[small dagger]

@vagrant forum Try to communicate with them but did not get a response

@vagrant forum And he deleted all of my friends in the game

[vagrant forum]

Please wait for them to respond, wait times may be longer due to the Covid-19 crisis, @small dagger. The discord staff does not work directly under Tencent, hence we cannot contact them.

[small dagger]

@vagrant forum And what are you doing here not to help?

[vagrant forum]

Any account related issues can only be dealt by the in-game customer service, @small dagger. Be advised that the discord staff can only help you with client sided issues.

[small dagger]

@vagrant forum I waited for them a whole week and did not get a response, what do I do after that ??

[thorn flame]

I didnt get leopard mask, i purchased uc as well

[celest shadow]

Be advised that this channel is reserved for matters related PUBG MOBILE support, @thorn flame. Move to a discussion channel for such: #chat & #pubg-mobile.

[thorn flame]

I hace an issue

Have*

Gimme leopard mask, i purchased uc and we get leopard mask on 1st purchase

I dont have any mythics

[vagrant forum]

@small dagger

Wait times may be longer due to the Covid-19 crisis.

[thorn flame]

No one responding to my issue, why?

[small dagger]

@vagrant forum Tallest, what is this a platform, not a grocery, right juice?

[storm flume]

You can contact the customer service via the game settings, @thorn flame. Refer to subpoint 5.3 in #faq for further instructions.

[small dagger]

@celest shadow @vagrant forum I need someone to see my problem please

I was tired trying to reach someone in the technical support, and I arrived and you could not help

[night cloak]

@thorn flame leopard mask? Which one?

[thorn flame]

Cloth mask(leopard)

We got it on 1st purchase

I didnt get

[celest shadow]

As aforementioned, you will need to contact customer service, RFA3e. The email linking feature is at beta and there is no way to unlink your email unless such feature gets implemented. Be patient when waiting for a support agent to contact you, they receive thousands of support tickets every day. Refer to sub point 5.4 in the #faq channel.

[night cloak]

@thorn flame you get hegdehog headgear and set on your first purchase of uc of this season

[placid oak]

Hey i wanna ask how to reach to support team..

[night cloak]

There is no Cloth mask (leopard) available in the UC purchasing shop

[placid oak]

Because i am getting bor reply everywhere

[celest shadow]

You will just have to wait till they respond, @placid oak. Give them time to do that.

[placid oak]

But i lost my account because of this wait

Arround 20 days ago a havker somehow got access to my pubg mobile account

And he linked his email to my pubg acc

That's y after changing social media password he can access my acc

And he was trying to get my account

So he violates the rules

[celest shadow]

If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder, @placid oak.

[placid oak]

Like 3rd party plugins, data connetion error

[thorn flame]

@thorn flame you get hegdehog headgear and set on your first purchase of uc of this season
@night cloak bro this is not seasonal, it is just got on 1st purchase

[timber dust]

@thorn flame no bro

[thorn flame]

Yes

See yt

But we got it an year ago

But now pubg doesnt give anything

😑

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @placid oak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[thorn flame]

Mohit cant send msges

He is dm me

[placid oak]

I can now

[thorn flame]

He can

Ok

Piston, pls reply

I want leopard mask

[celest shadow]

Contact customer service again, @placid oak. We do not help with account related issues here.

[thorn flame]

I puchased uc also

[celest shadow]

Avoid the word "ban" so you don't get automatically muted.

[placid oak]

Binod is piston bot??

[night cloak]

saying the word ban it temporarily mutes you.

[timber dust]

@thorn flame it is in season 6 not in current season

[night cloak]

@placid oak Piston is real.

[placid oak]

Oh🙊

Piston is owner or some sort of this server or..

[celest shadow]

As far as I know, it should reward you the Leopard mask on your first UC purchase, @thorn flame. It might have changed or it might still be a reward—if you did not get it, try contacting customer service.

[night cloak]

No he’s a moderator, do you need help @placid oak ?

[thorn flame]

Ok

[placid oak]

I need help in account related issue

[night cloak]

Contact customer service again, @placid oak. We do not help with account related issues here.
@celest shadow

[placid oak]

But they have only bot reply system

[celest shadow]

A bot reply is the first step to customer service, @placid oak. You will need to be patient till a support agent contacts you, and that waiting time may vary from player to player.

[placid oak]

I have tried it 4-5 times

Please listen my case for few minutes piston and if u think if there's some chance then help.. If possible

As i told the hacker linked his email to my account and he want my account

So he tries to suspend my account temporarily so that i leave the account

But i will never do that

I am playing from 2 years

And did conquer this season

Continue 1 week effort in getting conquer

And pubg has all proof

[thorn flame]

Customer service is not helpfull

F

[placid oak]

From where the account has logged in ip address, devices, and what suspicious activity is going on from where

And they have the times also when i complaines

[sullen wyvern]

Where do i find pubg redeem codes

[thorn flame]

I want leopard mask pubg is a thieg

Thief*

😑😐😑

[timber dust]

@thorn flame i am telling you they changed the reward system

[thorn flame]

But this is not the way

[sullen wyvern]

Where do i find redeem codes

[thorn flame]

It is a first purchase reward

[sullen wyvern]

What?

[thorn flame]

Take it out

[celest shadow]

I understand that. However, the safety of your PUBG MOBILE account and social media accounts are your responsibility, @placid oak. Try to understand this:

We do not deal with any form of account related issue—whether that be suspended accounts, hacked accounts, UC deduction or et cetera.

The only solution you have is contacting the customer service. I know the customer service might not be as intuitive, but you don't have any other option. Once you reach the customer service, the FAQ bot will ask you some questions. Select the correct choices so that the bot can redirect you to the proper customer service representative. The support will request you some information to prove that you own the account. Once you submit the necessary answers and files, you will just need to wait.

[sullen wyvern]

?

[night cloak]

@thorn flame dont use and abuse in other languages here

[thorn flame]

😅

[storm flume]

Please do not use languages other than English, @thorn flame. Refer to #735483472432594994 for regional communities.

[thorn flame]

I want leopaard 🐆 maask

[timber dust]

@placid oak how can someone hack your account if you don't share your account details with him?

[placid oak]

Facebook is not so reliable now a days i think

[thorn flame]

Can i unlink any account in small time?

[night cloak]

7 days is minimum.

[thorn flame]

Hmm

But why?

[placid oak]

And piston i got reply too but the last reply was we have shared your case with our concerned team and will get back to u when they have...

[thorn flame]

If we unlink and and open from that acc, it will automatically link?

[celest shadow]

In that case, you will need to wait till they get back to you with your issue, @placid oak.

[night cloak]

@thorn flame it shouldn’t no

[placid oak]

I write a msg but got hide

[thorn flame]

Means?

[celest shadow]

Avoid the word "ban", @placid oak.

[thorn flame]

@night cloak

[night cloak]

Where do i find redeem codes
@sullen wyvern
Redeem codes for what exactly ?

[thorn flame]

I also want

[placid oak]

Piston which kind of cases are solved here..

[thorn flame]

Redeem codess

[night cloak]

@thorn flame it will cancel the process of unlinking

[placid oak]

I came here bcuz i see support channel

[thorn flame]

Okk

[sullen wyvern]

@sullen wyvern
Redeem codes for what exactly ?
@night cloak to get rewards

[thorn flame]

I also need redeem codes

[night cloak]

@sullen wyvern you can find codes in streams.

[thorn flame]

Which stream?

[night cloak]

Try the e sports streams.

[thorn flame]

Okk

[night cloak]

watch out for the live streams on PUBGM and PUBGM ESPORTS YouTube channels. There you can get some.

[opaque saddle]

I need help there's an update of 249 mb and it cant install because of full storage but i have space in my phone storage how to fix this ty

[wraith brook]

Clean up some storage

Then try

[opaque saddle]

Already did sir

[wraith brook]

Can you show me ur storage info ?

[celest shadow]

Is the update through Google Play Store, @opaque saddle?

[opaque saddle]

Nope ingame update sir

[night cloak]

Try to erase the cache memory of the google play store app from the storage and then try to download the update

[celest shadow]

Would it be possible for you to delete the game and install it completely, @opaque saddle?

[mortal steppe]

HOW TO KNOW THE REGISTRATION DATE OF MY ACCOUNT? im using android btw.

[night cloak]

@mortal steppe go to your email id and search for the first login email there

If you did use gmail account first to login

[mortal steppe]

how bout if facebook?

[vagrant forum]

Go over to security section in facebook settings, @mortal steppe. Click on the Apps and Websites option, you should be able to check when the account was linked to the game.

[timber dust]

settings > apps and website > logged in with facebook

[mortal steppe]

i recently unlinked it because of the hacker is it still accurate?

[celest shadow]

It should be, @mortal steppe.

[mortal steppe]

it says jun 24 2020

[night cloak]

Yes it should show you the exact date

[celest shadow]

Did you linked your Facebook account again on that date, @mortal steppe?

[mortal steppe]

yes

because the hacker

tried removing my fb link

[celest shadow]

What is the other social media account linked to your account?

[mortal steppe]

so i unlinked my account

only fb and email is linked

hes access on my account

is hes google play acc.

[queen barn]

I have a problem with mail that is linked to the account
I own the mail, but I cannot cancel the link

[celest shadow]

You cannot unlink emails, @queen barn.

[mortal steppe]

i linked my email and fb in my account

but hes access is the google play account he linked

[storm flume]

You can contact the customer service via the game settings, @mortal steppe. Refer to subpoint 5.3 in #faq for further instructions.

[mortal steppe]

it says that i can unlink the google play acc for 6days but he keeps cancelling it.

[celest shadow]

For your account registration date, you could try to approximate roughly when you created your account or you could try taking the first purchase date you successfully made on the game, @mortal steppe.

[queen barn]

I want to cancel that link

[timber dust]

@queen barn you can't unlink gmail

or any email

[celest shadow]

You cannot cancel/unlink emails, @queen barn. You could contact customer service if you want to unlink it.

[queen barn]

How do I get to customer service?

!؟ @celest shadow

[storm flume]

You can contact the customer service via the game settings, @queen barn. Refer to subpoint 5.3 in #faq for further instructions.

[tardy yacht]

Will pubg let us turn off aim acceleration at one point? @celest shadow

[wraith brook]

Wdym

[tardy yacht]

@wraith brook do you know what aim acceleration is?

[celest shadow]

You could suggest that in #old, @tardy yacht. It would be a nice feature to have.

[tardy yacht]

Good I'll

[wraith brook]

@tardy yacht Tell me in #pubg-mobile 😅

[night cloak]

@thorn flame of course you'll get a ban

[cerulean skiff]

My pubg I'd has been hacked by a hacker I have all proof that I'd belong to me

[storm flume]

You can contact the customer service via the game settings, @cerulean skiff. Refer to subpoint 5.3 in #faq for further instructions.

[cerulean skiff]

5.3

[alpine brook]

@cerulean skiff DM you the full conversation
Refer to @storm flume 's message

[night cloak]

pls help i have a stable good internet (wifi ) connection still it is shoowing request timed out and other stuffs pls help

[vagrant forum]

@night cloak, try using a DNS. Refer to #faq for more info.

[night cloak]

@vagrant forum tried still same problem

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant forum]

Did you try playing on a different internet connection or on mobile data?

[night cloak]

yes i tried using mobile data...there no problem bt ping is very high (300+)..... @vagrant forum

My internet speed

2days ago the problem was not there bt from wednesday the problem started

[astral marsh]

#questions why are we not getting point crates in rage gear

[night cloak]

Bonus challenge redeem shop is not refreshing, please help

@night cloak please ask this question in the PUBG MOBILE India server you can find it via #735483472432594994.

[shadow bolt]

#questions when crew challenge come any date...

[hollow hedge]

@shadow bolt Soon

[frank bay]

Plz asia top 100 hackers

[night cloak]

@frank bay Should you encounter cheaters please use this link. http://cheater-report.pubgm.cc/ Additionally you can report them in #cheater-reports or in-game

my account have been hacked

@night cloak please contact in game support we cannot help with account related issues you can refer to #faq subpoint 5.3 for further instructions.

@shadow bolt it comes always in mid or first half of the year so there would be a crew challenge next year and the crew challenge for this year is over months ago

[pastel atlas]

When is th crew challenge going to start any info?

[night cloak]

@pastel atlas please read the above paragraph ^

bro i am not getting..my acc have been hacked and i tried what is written in faq

pls help

@night cloak please contact in game support we cannot help with account related issues you can refer to #faq subpoint 5.3 for further instructions.
@night cloak

bro i tried but not getting the hacked option ingame @night cloak

Click “contact us”

[pastel atlas]

@night cloak no crew challenge this year?

[night cloak]

contact us then??

Explain your issue.

there is no hacked option

explained

[silent vapor]

I have encountered a hacker and couldn't record the video then, what do I do?

[pastel atlas]

@night cloak how you got your account hacked just by clicking links for free/cheap uc right

[night cloak]

@night cloak

@night cloak how you got your account hacked just by clicking links for free/cheap uc right
@pastel atlas close to that bt the hacked gave me a link nt for uc ..i did not knew just clicked the link he hacked my fb acc using that and my fb acc was linked to pubg which also got hacked

[pastel atlas]

@night cloak I guess your fb account is certainly at more risk than pubg

[night cloak]

In the future don’t click links for anything. You need to keep your account safe.

[pastel atlas]

Firstly you should contact fb to do something about your fb account

[night cloak]

Change your password and enable two person authentication @night cloak

@night cloak follow that screenshots above.

no fb acc is totalty hacked and i cannot recover it now because hacked have changed everything.. i am lucky the the fb acc was new and useless

[pastel atlas]

I would say unlink fb and link only Google account that's the safest and sweetest link ever

[polar marsh]

@olive relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pastel atlas]

@night cloak oh

[clever wigeon]

Hi, I wanted to know how I could do with a PMCO payment that I never received. My team was in pmco 2019 and we had already done all the paperwork to receive the payment but it never came.

[pastel atlas]

@clever wigeon which region?

[clever wigeon]

Sudamérica

[pastel atlas]

And how far did your team played

[night cloak]

Hi, I wanted to know how I could do with a PMCO payment that I never received. My team was in pmco 2019 and we had already done all the paperwork to receive the payment but it never came.
@clever wigeon @onyx cairn

[next flax]

I am not getting bonus reward

[night cloak]

Contact the Indian server, @next flax Link in #735483472432594994

[austere wigeon]

@next flax you must be above gold 4 to get it

[next flax]

I am in Diamond 3

[austere wigeon]

I am in Diamond 3
@next flax restart game

[lofty sail]

Can i get suspended for login in different locations to purchase uc?

[pastel atlas]

@next flax do you have the bonus challenge option in tournament section

[next flax]

Done but was not helpful

[woven atlas]

@lofty sail yes. Pls dont try it

[onyx cairn]

Team name and region, please. @clever wigeon

[next flax]

@pastel atlas yes I have

[pastel atlas]

@lofty sail your account will be hacked

[lofty sail]

Noo...but its my devices

@pastel atlas

[pastel atlas]

@next flax try reinstalling the game

[slate yew]

Guys If i unlink my twitter ID, and after 21 days of Action. Can i log in from twitter from another ID. 🥺

[next flax]

I have played a lot of matches also in bonus reward

[pastel atlas]

@lofty sail you can give it a try and see what happens I guess

[next flax]

Sorry in bonus challenge

[pastel atlas]

[lofty sail]

Ok so I’ve been doing it and i saw this pop up

[clever wigeon]

War Zone - Sudamérica

[next flax]

Pls tell what to do

[night cloak]

Contact the Indian server, @next flax Link in #735483472432594994

[pastel atlas]

@clever wigeon ping him

[lofty sail]

@pastel atlas

I didn’t done anything wrong and that just come up

[pastel atlas]

@lofty sail and you still wanna know what happens next?

[night cloak]

@slate yew The unlink process will be done after 7days and you can add a new social media account in there.

[pastel atlas]

@lofty sail do you use unfair means to buy uc and stuff?

[lofty sail]

Would i be suspended?

No i only use gift cards

[onyx cairn]

Do you still have access to your regional PMCO Discord server? @clever wigeon

[night cloak]

@lofty sail try using a different account and contact In game Customer service

[slate yew]

@night cloak can i log in from the same social media, but from different ID. ?

[clever wigeon]

We had already signed all the papers and completed everything but they never contacted us again

[tepid stratus]

I have to send username or what?

[lofty sail]

I tried contact them but I’m getting a good response @night cloak

[onyx cairn]

Please use the inbuilt ticket system and send them a message regarding payments. @clever wigeon

[night cloak]

@slate yew https://media.discordapp.net/attachments/481197473403240451/740162307773956126/unknown.png?width=804&height=499

@lofty sail only they could help you with the payment issues.

[lofty sail]

Would i be suspended? Cause i really don’t want to lose my account

@night cloak

[tepid stratus]

@night cloak check my messages please

[iron prairie]

I tried contact them but I’m getting a good response @night cloak
@lofty sail then follow their response

[night cloak]

@tepid stratus send them the user name of Wechat and Google

[lofty sail]

I didn’t get one @iron prairie

[slate yew]

@night cloak suppose i loged out twitter and after 7 days. I'll be able to connect with same social media ( twitter ) but from different user ID

[iron prairie]

you said you got a good response bruh

[half schooner]

Are You Guys Stop Banning Hackers In Every Match I am Facing Hackers In Every Server I Try To Play There Are So Many Hackers

Please Provide Us Fair Gameplay
Please

There Are So Much Hackers In All Ranking Please Bann Them

[night cloak]

@slate yew yes you can do that.

[lofty sail]

Lol sorry about that it was not @iron prairie

[storm flume]

Hello, @half schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[lofty sail]

Sorry i made a mistake

[clever wigeon]

Okay, I'll send a message with the ticket.

[slate yew]

@night cloak Thanks alot

[storm flume]

You can contact the customer service via the game settings, @lofty sail. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant forum]

@lofty sail, no you wont be suspended as long as you don't violate any Terms of Service.

As for that pop-up message, please try contacting the in-game customer service.

[storm flume]

Use of unauthorized third-party software or methods, @glad citrus, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[glad citrus]

Myf friend using gfx tool from 1 year ago

Is that safe

Can I use

[lofty sail]

I did but I’m not getting a response how on to fix the issue @vagrant forum

[storm flume]

Use of unauthorized third-party software or methods, @glad citrus, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Man what's Goin on with event :/

When I play ancient mode ping is 140-200

And when in normal it's like 40-60

High ping on ancient mode event :/

[ancient drum]

When can we get Erangle 2.O

[night cloak]

@ancient drum It will be available soon meanwhile u can try it in beta

[ancient drum]

No

[night cloak]

@ancient drum we might get it on the next update

[ancient drum]

I know but when we will get

[storm flume]

We currently do not have a specific release date for the upcoming update, @ancient drum. Once we do, we will publish further information in #news.

[night cloak]

@ancient drum there's no specific date for that, you will get to know when it will be in the game

[lofty sail]

Idk bro but the things happening to pubg smh

I don’t see how my account at risk and I didn’t do anything

[night cloak]

@ancient drum please dont beg here it is not allowed here

@lofty sail it will be removed if you bought uc legally , if you used something illegal eg-carding, ur account might be suspended and u can get some punishment accordingly

Mostly it gets removed if you have purchased from a legal source

@olive relic ??

[olive dawn]

@night cloak i cant see emulator support

[storm flume]

You can now access #emulator-chat and #emulator-support, @olive dawn. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@olive dawn Now you can.

[olive dawn]

@night cloak yup thanks

[topaz storm]

Any updates on ios 14 and if it works

[night cloak]

#old @night cloak

[azure dock]

When is character vouchers coming in game???

[storm flume]

We currently do not have a specific release date for the upcoming update, @azure dock. Once we do, we will publish further information in #news.

[night cloak]

Where is my message?

@topaz storm No information till now.

[topaz storm]

Darn thanks

[night cloak]

@night cloak the bot removes it, use #old for suggestions.

@night cloak behave

Ok ok.. Sry..

@stray frost yes you'll get a ban

@stray frost yeah

@topaz storm could you try reinstalling the game.

It seems to be working.

[polar marsh]

@wind hull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strange torrent]

Can any mod or anyone tell me that when this ping issue will be solved?
Because now it's going to be more than 4 - 5 days since this ping issue has came

[storm flume]

Please refer to this channel's pinned messages for further information, @strange torrent:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

Hey!

[alpine cedar]

heyya

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @alpine cedar. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Is he able to access the account?

[alpine cedar]

any guide or something? cant use the file claim above since the facebook deactivated

[analog current]

Any news about PMCO Pakistan?

[alpine cedar]

nope, seems like the acount linked to the hackers now

[storm flume]

You can contact the customer service via the game settings, @alpine cedar. Refer to subpoint 5.3 in #faq for further instructions.

[onyx furnace]

Yesterday Facebook was deleted. Now someone entered it and linked the account to a Google Play account. Is there a way to return it?

[vagrant forum]

@analog current

PMCO Pakistan Group Stage has been postponed until further notice. Thank you for all the reports regarding PMCO Pakistan. The team actually reviews all your reports and is currently investigating all matches.

@onyx furnace, are you able to access the game account?

[onyx furnace]

yes

[modest citrus]

I am not getting the daily offer box?? What should I do??

[polar marsh]

@floral moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorn gorge]

#Pubgmobile

[vagrant forum]

Contact the in-game customer service, explain them the issue and ask them to remove the hacker's Google Play account, @onyx furnace

[storm flume]

You can contact the customer service via the game settings, @onyx furnace. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

You need to wait for a future update,@thorn gorge make sure no third party has access to your account and Download the game from official stores. For further contact in game customer service.

[arctic portal]

I am Also Getting 200+ ping after 3mb update , its frustrating

[storm flume]

Please refer to this channel's pinned messages for further information, @arctic portal:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[thorn gorge]

When I am trying to login by Facebook its showing this message I don't know how my pubg account got unlink from Facebook

Is anyone here who will give me right information

[alpine cedar]

i try contacting costumer service but it say my ticket cant be submited due to the account didnt linked to other social media

[storm flume]

You can contact the customer service via the game settings, @thorn gorge. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant forum]

@thorn gorge, you were already replied by Rock47.

[odd cave]

if i team up in room matchs will we get a ban?

[vagrant forum]

@alpine cedar, is the game account linked to only one social media? If so then you would need to recover the social media account.

[thorn gorge]

I have already trial to contact with customer service in game setting but it saying to send a email to them i have sent but no ans

[odd cave]

@vagrant forum answer me!

[alpine cedar]

@vagrant forum the account was deactivated by posting buncha po*ns, i try to retrieve it back (facebook) but impossible due to lack of reviewers because of covid

[vagrant forum]

@odd cave, if you get reported by the players or the room host then you will get banned for teaming up. Please avoid teaming, be it classics or customs.

@alpine cedar, well if you are unable to recover the social media account then unfortunately I don't think the PUBG mobile customer service will be able to help you with that.

[thorn gorge]

Neko help me

[storm flume]

You can contact the customer service via the game settings, @thorn gorge. Refer to subpoint 5.3 in #faq for further instructions.

[sweet cedar]

Why devs are not using complex collision offered directly by ue4? Is annoying af after years continuing to hit bad simple collision.

[vagrant forum]

@thorn gorge, you would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources.

[alpine cedar]

@vagrant forum can i submit for acc recovery by google receipt? the hacked account still active by now

[thorn gorge]

@Neko I think someone already hacked my account. Please help me to get it back

[vagrant forum]

Please provide feedback regarding the issue in #old, @sweet cedar.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @thorn gorge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant forum]

@alpine cedar I'm not exactly sure about that, I'll need to confirm it with a moderator. Give me a moment.

@celest shadow, can you take a look at @alpine cedar's issue?

[alpine cedar]

@vagrant forum thanks for the cooperations

[thorn gorge]

@Neko please look my problem also

[vagrant forum]

Please refer to the bot message that you were mentioned with, @thorn gorge.

[celest shadow]

Could you explain in detail what you are currently facing at the moment, @alpine cedar?

[thorn terrace]

cant space here why? I mean cant space there after first name

my name is Razu Ahmed

but here I can input RazuAhmed

why?

[vagrant forum]

Which form is that, @thorn terrace?

[alpine brook]

In which part?

[thorn terrace]

@vagrant forum pmbc

[alpine brook]

Captain name or player name?
Give me full screenshot

[thorn terrace]

@alpine brook all section

[alpine brook]

@thorn terrace can u please give me a blank screenshot

[vagrant forum]

@thorn terrace, try refreshing the page. The form seems to be working fine for me.

[alpine cedar]

@celest shadow my relative's acc is hacked with facebook phising link, then used to login to his pubgm and transfer it to the hackers.

The social media used to login (which is facebook) itself is deactivated by facebook due to hackers posting lots of po*n.

As of now i still cant recover the fb due to fb's lack of reviewers because of covid

[thorn gorge]

@Neko I didn't understand that please I trust you. Please help me

[thorn terrace]

Ok I am checking with different browser

wtf.. now saying my squad name exist

but I didnt submit

[night cloak]

@alpine cedar you need to contact PUBGM in game support to gain access back to the account, we cannot help with account related issues.

@thorn gorge what seems to be your issue?

[celest shadow]

You will need to wait till you can reactivate the Facebook account, @alpine cedar. Would that be something you can be patient with?

[alpine cedar]

@night cloak i did but the ticket cant be submited because only that social media linked

@celest shadow yes i can

[thorn gorge]

@night cloak

[distant pawn]

Request timeout how to fix it?

[celest shadow]

That's great, it would be good if you contacted both Facebook Support and the in-game customer service PUBG MOBILE provides, @alpine cedar.

[thorn gorge]

@night cloak

[alpine brook]

@thorn terrace You're right.
I'm also unable to give space between first name & last name.

Is it need in game name?

[night cloak]

@thorn gorge please contact in game support to make sure nobody is using your account, then wait for a update to fix that.

[vagrant forum]

@thorn terrace, try contacting GrandMaster#9839, he might be able to help you out with the form.

[distant pawn]

Request timeout how to fix it?

[thorn terrace]

okey

[distant pawn]

Hello how to fix request timeout?

[tepid stratus]

@distant pawn get a better internet connection

[distant pawn]

@tepid stratus lol not a pubg m support

[thorn gorge]

@night cloak I have contact with support team also nothing is happened. Please I am start crying for my account 😩

[polar marsh]

@neon mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant forum]

@distant pawn, check if there's something downloading in the background or if the game is downloading resource files.

[thorn gorge]

Who are here actually from PUBG support team

[reef fulcrum]

I've been killed by cheetahs so many times but I've never gotten any points protection does this actually work?

[alpine brook]

@thorn terrace Just Copy & past the name from anywhere, then you can see the space.

I'm trying to contact BD Community Admin (Kazi Arafat Sumon)

[storm flume]

Hello, @neon mulch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fading shale]

Koi help karega meri

[tepid stratus]

@fading shale use English only and ask your question here

[storm flume]

Please do not use languages other than English, @fading shale. Refer to #735483472432594994 for regional communities.

[vagrant forum]

@thorn gorge, did you use any sort of gfx apps?

[thorn terrace]

@alpine brook okey bro

[thorn gorge]

@night cloak help me please help me

[polar marsh]

@fading shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorn gorge]

@vagrant forum hello dear please help me to get back my account

[thorn terrace]

@alpine brook cant bro

If I copy paste then also not solve

[vagrant forum]

@thorn gorge, did you use any gfx tооls?

[thorn gorge]

@vagrant forum no

[vagrant forum]

https://cdn.discordapp.com/attachments/481200416349224980/743739404736266260/Screenshot_20200813-194721_PUBG_MOBILE.jpg

This message pops up if you use any sort of 3rd party applications that violate the terms of service and change the game files. Please uninstall such applications and reinstall the game from play store, @thorn gorge.

[night cloak]

Ya pls help me fam

My sensitivity for TDM and Classic don't match up I don't know what's wrong, I can't practice well cus of this

[polar marsh]

@thorn gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@neon mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

My man i need help

From 3 damn months my sensitivity been messed up

[reef fulcrum]

Hi can anyone explain to me why I've never received the point protection?

[night cloak]

I tried restarting my damn phone, my damn game, i reinstalled the game thrice

Still don't work

[thick egret]

He guys asia no 1 he is a hacker 5408820791 hes id check it

[storm flume]

Hello, @thick egret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@thick egret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorn terrace]

grandmaster is offline... from where we can get pmbc support?

[arctic iris]

Mg

[heavy vortex]

check pinned message in this channel@thorn terrace

[night cloak]

Pls help gaaah

[short imp]

Hi,
I bought 660 UC and my Money was taken from Google Play Balance but I never got the UC. Neither did any message show up in my email or phone pls help.. I have contacted the in game support but haven't hear back in over a day pls help

[onyx haven]

When is the ping issue going to be fixed before the 4 mb uodate I was getting 40ms but after it their is a constant ping of 130-150

[vagrant forum]

@short imp, please wait patiently. It might take some time for then to respond back due to the Covid-19 crisis.

[storm flume]

Please refer to this channel's pinned messages for further information, @onyx haven:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[lethal mulch]

This is my first account, i was logged with google play and with Facebook. An arabic cheated my Facebook and he played on this account, now i want to join in this account with Google play and i can't, it's appears to create another one character, can u guy's explain me, why a multimillionaire company can't help me with this?

@vagrant forum

[night cloak]

@reef fulcrum use the rating protection card to save yourself from loosing points while playing classic matches

@onyx haven it will get fixed soon in the upcoming updates, please be patient

[lethal mulch]

@night cloak tell me what should i do

[night cloak]

@lethal mulch just message the customer service in game, they will reach out soon and give you further assistance

[lethal mulch]

Thx

[night cloak]

Yw

[polar marsh]

@neon osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grim eagle]

Hello can someone help me someone stole my account and linked an e-email account and hes joining every time and deleting my friends

[reef fulcrum]

@night cloak I wasn't asking about that I wanted to know if I get killed by a cheater what happened to the rank protection?

[simple estuary]

@reef fulcrum what rank you were in when you were killed by a cheater?

[reef fulcrum]

@simple estuary ace

[night cloak]

@reef fulcrum doesn't matter if you get killed by a cheetah or legit player you gonna get points according to the point system

[meager thistle]

Two Days ago
Me and my friend was in match making lobby

But another voice was coming from background saying reapeadly "Room Card hai Kya" (Do you have Room Card)

We leave the lobby and again invite my friend to join new lobby
Again that voice was coming from behind
We also tried to join someone else lobby there was not that voice but when we leave that lobby and again matched with my friend
Again that voice was coming

How and Why????

[reef fulcrum]

@night cloak it is written in the patch note

[grim eagle]

Hello can someone help me someone stole my account and linked an e-email account and hes joining every time and deleting my friends please helppppp

[simple estuary]

@reef fulcrum rank protection only for below ace

[reef fulcrum]

@night cloak

[meager thistle]

Two Days ago
Me and my friend was in match making lobby

But another voice was coming from background saying reapeadly "Room Card hai Kya" (Do you have Room Card)

We leave the lobby and again invite my friend to join new lobby
Again that voice was coming from behind
We also tried to join someone else lobby there was not that voice but when we leave that lobby and again matched with my friend
Again that voice was coming

How and Why????
@meager thistle
Hey Mods can you reply

[gilded lake]

@reef fulcrum hey can you explain what's the Anti cheating does in that update??

[grim eagle]

Hello can someone help me someone stole my account and linked an e-email account and hes joining every time and deleting my friends

[reef fulcrum]

@gilded lake

C 4 yourself

[gilded lake]

Ok

When will that update come?

@grim eagle which Social account have you linked to ur main game id?

[simple estuary]

@grim eagle hello
Just message the customer service in game,they will reach out soon and give further assistance

[reef fulcrum]

@gilded lake it's already been out two seasons ago

[gilded lake]

@reef fulcrum okay,

[reef fulcrum]

But never got any protection being killed by many hackers😩

[night cloak]

Rank points is only gonna return back to you if you can ban the cheater who you got killed in the match @reef fulcrum

[meager thistle]

Two Days ago
Me and my friend was in match making lobby

But another voice was coming from background saying reapeadly "Room Card hai Kya" (Do you have Room Card)

We leave the lobby and again invite my friend to join new lobby
Again that voice was coming from behind
We also tried to join someone else lobby there was not that voice but when we leave that lobby and again matched with my friend
Again that voice was coming

How and Why????
@meager thistle

Please Reply

[grim eagle]

Hello can someone help me someone stole my account and linked an e-email account and hes joining every time and deleting my friends @night cloak helppppppp please

[reef fulcrum]

@night cloak yes several of them ban but I never got any points back

[night cloak]

@grim eagle contact cs (in game)

Can someone help me I got ban

Without used hacked

@grim eagle please message the customer service in game to give you further assistance.

[tepid stratus]

@grim eagle you can't unlink E-mail.But contact in game customer service for account relative issuws

[grim eagle]

Ok ty

[night cloak]

@night cloak #faq 2.12

[polar marsh]

@gaunt lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@reef fulcrum if you do reckon that due to your reports a cheater who killed you in a match got banned and you didn't get the points back then inform the customer services in game, they will reach out to you soon and give you further assistance

[remote jewel]

Hello

[night cloak]

Hello @remote jewel

[remote jewel]

Bro today my uc and popularity are disappear

[night cloak]

@night cloak One can't banned from the game if he or she hadn't use any type of cheats or 3rd party apps like vpn and gfx tool.

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[limpid socket]

@remote jewel did you make any purchases of uc from a third party?

[night cloak]

@remote jewel how did they disappear?

[snow star]

hello, i linked my account to my phone number, can i unlink it? i lost my phone number and i don't know what i have to do

[vapid sail]

I have a question regarding playing with cheaters. If you started a match with random players and then there was a cheater/hacker in your team, will my account get a ban because of that? I have seen some of my friends got a ban for one week because they have been playing with cheaters and because of that I’m hesitant to start a match with randoms.

[remote jewel]

No @limpid socket

[limpid socket]

@remote jewel then I believe it’s just a visual bug which should be resolved if you repair you game.

[remote jewel]

@night cloak today my Facebook id was disabled then I link with gmail after I open game then uc and popularity are disappear

[limpid socket]

@vapid sail if you’re caught playing with cheaters it results in a 7 day ban and reset of rank.

@snow star you should contact in game customer support and seek help regarding your issue.

[night cloak]

@snow star is there any unlinked option in the settings?

[snow star]

@snow star you should contact in game customer support and seek help regarding your issue.
@limpid socket only bots answering to me

[prisma heron]

This is the global top squad wins players status.they a go to a match and jump out of the plain to water and die other teamates are win the match bcz its tier is bronze lots of players are bots.this happened every season u guys needs to put more attention to this.its very unfair to real pro players.fix the ranking

[snow star]

@snow star is there any unlinked option in the settings?
@night cloak phone number not social medias

[limpid socket]

@prisma heron use #old

[prisma heron]

@limpid socket 🙁 i need to wait for 6 hours

[limpid socket]

@snow star exactly, there is nothing that we can do, the only method is to be patient and do as said in customer support

[heavy vortex]

edit your previous report@prisma heron

[limpid socket]

This works too^

[prisma heron]

@heavy vortex tnq bro

[snow star]

is there any way i can remove the phone number are linked?

[vapid sail]

@limpid socket That’s uncertain. Obviously if I was playing with a friend that uses any kind of cheat I will get banned for one week and reset my rank (we know about that).. My question is what if I started a match and found myself playing with a cheater, what should I do to protect my account and my rank??

[night cloak]

@remote jewel it might be a visual bug so try the repair option and login to the game i hope you get your UCs back

[snow star]

@limpid socket That’s uncertain. Obviously if I was playing with a friend that uses any kind of cheat I will get banned for one week and reset my rank (we know about that).. My question is what if I started a match and found myself playing with a cheater, what should I do to protect my account and my rank??
@vapid sail left the match

[heavy vortex]

You will get banned if you play intentionally with the cheaters@vapid sail

[night cloak]

@snow star contact the customer service to unlink your phone number in game.

[snow star]

@snow star contact the customer service to unlink your phone number in game.
@night cloak okay, hope real humans answering to me

[limpid socket]

@vapid sail there is no definite way to say that, if you’ve been regularly teaming up with cheaters you will most definitely face the consequences.

[vapid sail]

@heavy vortex thank you! 🙏🏻

[night cloak]

@snow star they will please be patient

[vapid sail]

Yeah of course

[limpid socket]

Also, If you face any such cheaters make sure you report them in #cheater-reports

[vapid sail]

I have been hesitant to start a match worrying about my account and my rank

[reef fog]

I changed my FB profile picture but it is showing my old profile picture in game until I click on it

[limpid socket]

@vapid sail there is nothing to worry about, lots of people team up with randoms.

[vapid sail]

Thanks 🙏🏻

[limpid socket]

@reef fog try logging out then log back in

[night cloak]

@reef fog make sure you’ve logged into the game via Facebook then give it about 24 hours to load.

[limpid socket]

It should do the trick 😉

[reef fog]

@limpid socket I tried more than 10 times

[limpid socket]

Just be patient then, it’ll get uploaded automatically

[night cloak]

@reef fog make sure you’ve logged into the game via Facebook then give it about 24 hours to load.
@night cloak

[heavy vortex]

You can also change it by changing the pfp of Gmail account. @reef fog

[night cloak]

You can’t.

Pretty sure you cannot anyway

[sand path]

[night cloak]

@sand path yes or no?

[sand path]

If logged in with Google

Why not

[remote jewel]

@night cloak Bro I repair but uc is not showing

[night cloak]

I mean I tried and it didn’t work 😂

[reef fog]

It shows my old profile picture but when I click on my avatar then it shows my current profile picture

[heavy vortex]

yes. that.. google and Gmail are connected.

[sand path]

Thats just cache. @reef fog

[reef fog]

How I can fix it

[night cloak]

Clear your cache. @reef fog

@remote jewel Then please contact customer service for further assistance. They will gonna contact you back soon.

[reef fog]

But this is happening to my friends too

They also see my old profile picture but when they click on it it shows my current profile picture

[night cloak]

Yes it’s the same as changing your name please give it 24 hours. @reef fog

@reef fog Its a minor issue it will be fixed automatically after sometime.

[limpid socket]

Just be patient and let it upload

[reef fog]

Okay thank you all for helping 😊

[night cloak]

🤗

[reef fog]

One more doubt😂

[night cloak]

What’s that ?

[reef fog]

When I login with my twitter account and Change my twitter profile picture it changes quickly

So this issue is with Facebook only?

[night cloak]

Yes different social media’s have a slower delay I find that twitter is faster as well.

[reef fog]

Ohh okay thank you again 😁

[night cloak]

👍

[reef fog]

What about mic glitch

[night cloak]

Please report it in #old for it to be fixed. The tencent employees are very busy and due to the COVID-19 crisis it takes them a little longer to fix bugs.

[reef fog]

It happens to me more than 10 times a day

[polar marsh]

@gleaming charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef fog]

I reported a hacker who was using ESP, bullet cheat,auto aim and many more hacks.its been a long time I reported him but he is not banned yet🥴

[storm flume]

Hello, @reef fog!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[reef fog]

I've already did this😂

[north raven]

There is a problem in my account, every entry on it says I have registered to your account from a new version, and I am downloading the latest update and someone hacked my account and wants to remove it. I want to solve this problem and thank you for supporting PUBG

[limpid socket]

@north raven you need to contact in game customer support for it

It clearly means your account has been compromised

[storm flume]

You can contact the customer service via the game settings, @north raven. Refer to subpoint 5.3 in #faq for further instructions.

[north raven]

Nobody answers or I don't know how to talk to them

[hot pivot]

please stop hackers:(

[vagrant forum]

The security team is constantly working on it, @hot pivot.

[hot pivot]

the cars start flaying now

[north raven]

Game support is not helping me@limpid socket

[limpid socket]

I’m sorry, but that’s the only way to help resolve your issue

[torn kestrel]

What's this new update for?

[hot pivot]

i hope more security cuz we start hate the game for real

[night cloak]

@torn kestrel it should be written there, if you tap on the "what's new"option

[north raven]

@limpid socket How do I talk to them in the game

[limpid socket]

@north raven refer to #faq 5.3

[torn kestrel]

@torn kestrel it should be written there, if you tap on the "what's new"option
@night cloak there is nothing new written there

[long sequoia]

I am having a problem logging into my account for days. What is the solution?

[reef fulcrum]

every game back-to-back hackers😩 this is so frustrating I lose so much points I'm really getting annoyed with this game at this point it's been so long I've been in countering these hackers and nothing has been done about it you can even look at the leaderboard just by looking at their stats it's so obvious these people are hacking I am so angry right now I'm done playing pubg! And please stop telling me to report doesn't help only when I report on this server with the video evidence sometimes we don't have enough proof but I am 💯 sure they hacking since the beginning of the season please can you guys address this with the developers

[north raven]

@long sequoia I have the same problem

[night cloak]

@torn kestrel Pardon but i aint aware of this update.

[stuck rose]

my got hacked

[gilded cradle]

I am having link failed problem while link with email
Can anyone suggest solution

[harsh summit]

Why this issue is not fixed? Are pubg official aren't aware about this issue?

[long sequoia]

@north raven What is the solution what do I have to do

[north relic]

Who else is having high ping issues still?

[north raven]

@long sequoia I want a solution too

[limpid socket]

@long sequoia you need to contact the in game customer support, refer to #faq 5.3

[night cloak]

@harsh summit what issue do you have Sir?

[limpid socket]

@north relic please check the pinned messages of this channel

[night cloak]

my account got hacked
@stuck rose this shouldn’t be posted in #old, post it here. Unfortunately, your account is your own responsibility. Did you have two factor authentication enabled? Next time I’d suggest using that so your account becomes more secure as nobody can log into your account unless they have your phone.

[long sequoia]

@limpid socket He did this but no one was helping me

[vagrant forum]

@long sequoia, @north raven, you would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources.

[harsh summit]

@night cloak sir i have lot of issues like high ping issue and why their is dynamic weather i think most of the player hate that weather..

[long sequoia]

@vagrant forum When will another update be downloaded?

[jovial hemlock]

Help

[vagrant forum]

@harsh summit, check the pinned message on this channel if you are facing ping issues.
If you have any suggestions related to the dynamic weather, please post that in #old.

[gilded cradle]

Please suggest a solution for me

I am having link failed problem

[storm flume]

We currently do not have a specific release date for the upcoming update, @long sequoia. Once we do, we will publish further information in #news.

[night cloak]

@harsh summit well high ping issues has been reported and it will be fixed soon in the upcoming updates and talking dynamic weather you can give your views on it in #old

[north raven]

@vagrant forum Another person is using my account and when I try to remove it, this happened knowing that I am using the latest update and the thief will take me out of the account if I am not logged in

[jovial hemlock]

😭Help

[vagrant forum]

@gilded cradle, the feature is still in beta stages so there may be some issues with it. Please report the issue with proper details in #old.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jovial hemlock. Remember to read through #faq before asking questions in the support channels.

[long sequoia]

@storm flume I am having a problem logging into my account for days. What is the solution

[vagrant forum]

@north raven, I'm sorry to hear that but only the in-game customer service will be able to help you with that.

[limpid socket]

I’ve already told the same thing to him 10 times

Why don’t they listen

[north raven]

@vagrant forum How do I talk to them because I talked to them from Season 8 and no one is helping me

[storm flume]

You can contact the customer service via the game settings, @north raven. Refer to subpoint 5.3 in #faq for further instructions.

[limpid socket]

@long sequoia you need to contact the in game customer support, refer to #faq 5.3

[night cloak]

Can you guys explain me why my ping in europe & middle east is showing stable ,
While its always red & yellow in asia server.
I'm from india .
it ruins my game statistics.
I can't play a single game since 3 mb new update.

Fix it asap.

[long sequoia]

@limpid socket He did this but no one was helping me

[limpid socket]

Please check the pinned messages of This channel @night cloak

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[hasty violet]

After seeing pubg mobile support i think cheater are correct

[simple epoch]

Hi, if teams are hacking in PMCO then how can we report? @vagrant forum

Can we send video proof here in #questions ? @vagrant forum

[hasty violet]

@simple epoch just watch and enjoy pubg only support youtubers who promote pubg

[simple epoch]

@hasty violet this isn't about YouTubers dude. I'm talking about PMCO

[vagrant forum]

You can report PMCO cheaters by sending a mail with video evidence to [e-mail], @simple epoch.

[simple epoch]

Most of the teams are hacking in Pmco Pakistan. Are they doing something for this?

[vagrant forum]

PMCO Pakistan Group Stage has been postponed until further notice. Thank you for all the reports regarding PMCO Pakistan. The team actually reviews all your reports and is currently investigating all matches, @simple epoch.

[onyx cairn]

You're late, first actions already have been done in the last days.

[hasty violet]

You only get this in mail

[simple epoch]

@vagrant forum Its not postponed and its live right now.

[onyx cairn]

It was postponed yesterday.

As written above, you're late.😅

[vagrant forum]

The customer service email is only for general queries, @hasty violet. For any game related issues you must contact the in-game customer service.

[simple epoch]

@onyx cairn It was postponed until further notice. So whats the notice?

I'm watching on live stream. Teams are clearly hacking.

[long sequoia]

I am having a problem logging into my account for days. What is the solution

😡😡😡

[hasty violet]

@neko bro i tried all twitted message in FB and insta and mailed but only one thing no response i spend nearly 2 year on my id spent huge amount but at last i got thses response from pubg mobile ,pubgm india etc

[long sequoia]

[hasty violet]

Pubgm team is busy on colleting money

[tepid stratus]

@long sequoia You've to wait until next update

[night cloak]

i have a logging problem how i can fix it ?

[tepid stratus]

You've to wait until next update
@night cloak

[night cloak]

which time is new update today?

[thorn raven]

I not able to join custom room screen get freeze and when I am minimising the pubg game then also the pubg game is get freeze what are you doing developers

[tepid stratus]

No exact date keep eyes on #news @night cloak

[obsidian sluice]

Hlo

Pls any one help me

[tepid stratus]

@thorn raven Try repair the game.

Or else you can report this in #old @thorn raven

[obsidian sluice]

I got high ms in Asia server .

[thorn raven]

@tepid stratus done the both things 😔

[tepid stratus]

@obsidian sluice Check pin message of this channel for ping related issues

[obsidian sluice]

Which channel

[tepid stratus]

@obsidian sluice pin message of this channel

[wild condor]

Please ban Hackers in Pmco Pakistan

[obsidian sluice]

Survey done👍

[wild condor]

Ban hackers in Pmco Pakistan

It is going live

[vagrant forum]

@tepid stratus, that message isn't valid anymore.

[wild condor]

@@tepid stratus all the hackers are going on top and are targeting legit teams

[tepid stratus]

@vagrant forum okay I don't know about this update

[silent torrent]

مرحبا

[storm flume]

Please do not use languages other than English, @silent torrent. Refer to #735483472432594994 for regional communities.

[polar marsh]

@dusty rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[empty wind]

please same uc

hlpe me

[simple epoch]

Why don't they ban their IP? IF they get banned they just make a new account and use hack.

[empty wind]

please hlpe me

same one

hleo

[tepid stratus]

@empty wind don't beg for uc here

[polar marsh]

@silent torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[simple epoch]

@empty wind what's your problem?

[empty wind]

why no one andery

uc hlpe me

[simple epoch]

@empty wind Do not beg here. This section is for technical support related to Pubgm.

[vagrant forum]

Please be advised that this channel is only meant for game related queries, @empty wind. Moreover, begging of any sort is against the server guidelines so please don't do it.

[night cloak]

Sharpshooter is literally anti ban

Every lobby has a hacker now no matter what rank

[empty wind]

I am sory

[tepid stratus]

@night cloak report them in game or use #cheater-reports

[night cloak]

I dis

Did*

Nothing happened

[tepid stratus]

then wait patiently they will get banned for sure

[vagrant forum]

From Error 403 :

We are very aware of SharpShooter and are continuously working on patching their methods.

[night cloak]

Ok thx

[polar marsh]

@unique granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[finite venture]

Hello, I want to cancel linking the phone number because I lost my phone completely and lost my phone number card

[tepid stratus]

@finite venture you can't unlink your phone number

@finite venture Contact in game customer service

@upbeat shuttle you've to wait untill next update

@upbeat shuttle No exact date keep eyes on #news

[empty wind]

lol

[tepid stratus]

@upbeat shuttle you can't login now wait untill next update or contact CS

[night cloak]

@upbeat shuttle Dont spam here. Contact the customer services for regards to your account issue, you will get some assistance soon

[empty wind]

sent your uc to me

[burnt shore]

@upbeat shuttle Update pubg and it will cm

[empty wind]

same one gave me pubg email

oh

[burnt shore]

Delete and install again @vinit

[empty wind]

same one pubg email

[night cloak]

And if you wanna chat use these channels #pubg-mobile and #chat to chat and keep this channel clean and use it on pubgm support only @upbeat shuttle

[tepid stratus]

@burnt shore It will not fix this issue he have to wait untill next update

[empty wind]

hleo

[zealous night]

I want to report an enemy

Need link

[empty wind]

who

[burnt shore]

@tepid stratus how come?🤨

[night cloak]

Hello

Can someone help me plz

[hollow hedge]

@empty wind @upbeat shuttle @night cloak go to #chat

[empty wind]

what hapeen

[gritty glade]

Hello Support,
I just want to use vpn now,
For redeem my India Bonus Poitns which cost of 9000 UC.
My account is not in trouble plz confirm.

[night cloak]

You know what f u all

@upbeat shuttle Please move to the #chat or #pubg-mobile

[hollow hedge]

@gritty glade Usage of VPN is not reccommended

[tepid stratus]

@gritty glade don't use vpn to play match in pubgm

[empty wind]

same one pubg email

[gritty glade]

@gritty glade don't use vpn to play match in pubgm
@tepid stratus

OK. i just want to redeem, only 1 minutes Procces.

[empty wind]

by noting

[tepid stratus]

@upbeat shuttle You can't get uc for free

[heavy vortex]

@woven atlas ^

[tepid stratus]

@primal herald use #pubg-mobile / #chat

[empty wind]

free is unvisible to get free uc

[night cloak]

@primal herald dont promote your server here

[empty wind]

I am tringe form four mount

no uc

[polar marsh]

@upbeat shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[empty wind]

you account well ben

[tepid stratus]

use #pubg-mobile / #chat
@empty wind @upbeat shuttle

[night cloak]

@upbeat shuttle ucs are not for free you gotta pay them to get it

I reached conquer by hacking
@upbeat shuttle @woven atlas

[empty wind]

yes it is true you need money for uc

[zealous night]

@lime juniper

need help

[woven atlas]

@night cloak k give me a min

[empty wind]

what happened

[zealous night]

I want link to report enemy

[tepid stratus]

@zealous night http://cheater-report.pubgm.cc

[zealous night]

I want link to report hacker

Thanks

[supple tendon]

Hello

?

I have question

[empty wind]

ok

[night cloak]

@zealous night Dont tag Error she is busy instead you can tell us your issue we will try to resolve or give you the correct assistance

[tepid stratus]

@supple tendon Ask your question here

[supple tendon]

Is it possible to faking your id and nickname if you are cheating?
I just met with cheater in vikendi and killed by him/her. When i went to the report page. It shown diffrent nickname somehow

[hollow hedge]

@supple tendon he can only change his name, not ID

[empty wind]

haker

[supple tendon]

I got the video ofnit

I see

Wait gonna upload it

[empty wind]

LOL

hleo

[marble zenith]

Yo guys how do i link my account to my phone number?

[empty wind]

how haker kills no one

[tepid stratus]

@marble zenith use Linked E-mail option from Basic setting

[night cloak]

@supple tendon you can't change ID number you can only change the in game name.

[marble zenith]

Yea but that's for email

[night cloak]

@marble zenith there should be an option in the basic settings

[marble zenith]

I want to link my number

[empty wind]

L1

[tepid stratus]

@marble zenith you can add number as well

[marble zenith]

Cant find it mate

[empty wind]

not you L1

[sand path]

@empty wind please move to #chat if you do not require assistance.

[empty wind]

why

[sand path]

@marble zenith only email is available.

In Your region.

[marble zenith]

Well I think someone logged in to my account

Helmets skins and parachutes changed suddenly

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @marble zenith. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vital bramble]

@sand path How can I contact a PUBGM community official in the server? Its a very serious issue.

[empty wind]

Why

[sand path]

@vital bramble regarding?

[night cloak]

@sand path can u help me plz

[empty wind]

oh

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak @empty wind. Remember to read through #faq before asking questions in the support channels.

[vital bramble]

@sand path PMCO

[sand path]

Ummm Pakistan? @vital bramble

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[vital bramble]

nope

[empty wind]

why

[sand path]

Well. Feel free to DM me

[vital bramble]

tried dm'ing one. But couldn't

[night cloak]

@empty wind please dont spam otherwise you will be muted

[sand path]

@vital bramble dm me.

[vital bramble]

ok

[night cloak]

@sand path can plz HELP me

[cobalt bison]

Is it possible to invert look in pubkm?

[night cloak]

U *

[vagrant forum]

Could you please state your issue, @night cloak?

[sand path]

State your issue

@cobalt bison no.

[cobalt bison]

Damn

[night cloak]

@vagrant forum im playing with ipad 7 and since the 90fps update come out it lag so much like crazy lag

[cobalt bison]

I have played allways with invert look

[vagrant forum]

Try repairing the game client, @night cloak.

[night cloak]

I tried but not working

[patent dock]

Can u plz solve this problem asap....this is irrigating nd ruining my kd nd gameplay too...help pls

[storm flume]

Please refer to this channel's pinned messages for further information, @patent dock:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

@patent dock please check out the pinned post on this channel, there's a link to help you out

@vagrant forum so what should i do

[sand path]

@night cloak please add it in #old

[night cloak]

Can anybody tell me whether team 247 from PMCO Pak has been banned or not?

[limpid socket]

@night cloak 90fps is only for certain oneplus devices that support 90hz refresh rate

[patent dock]

I did a week ago @night cloak but can't get any solution....how many more days i have face this problem...

[gritty glade]

My device Realme 6 support 90 Hz refresh Rate.
Does i get 90 fps in Future??

[night cloak]

@patent dock please be patient, team is working on it your issues it might take some time cause of Covid-19 situation

[supple tendon]

I know you can change the in game name but thats not the case

[prime cradle]

So my account:-5138004449 is been hacked by some indo hacker and i been trying to log in into my account and since that hacker has linked his own twitter to my account so i did put a request to unlink twitter since then i cant really log in into my account as it shows like this. How can I recover my account from this?

[limpid socket]

@gritty glade I think 90fps is currently only for oneplus devices

[night cloak]

@gritty glade can't say much abt it but the high end devices will get the 90fps feature as soon it will be out for all

[limpid socket]

Refer to #faq 5.3 to contact customer support in game @prime cradle

[prime cradle]

They ain’t responding at all since i been trying to talk to them

[limpid socket]

Well, there’s sadly nothing else that can be done, you just need to be patient and wait

[gritty glade]

@gritty glade can't say much abt it but the high end devices will get the 90fps feature as soon it will be out for all
@night cloak
I have 8 GB RAM & Mediatech G90T Procceser

[limpid socket]

That dosent matter, it’s the refresh rate that matters^

[prime cradle]

Its been a week already since i have no access to my account will it be helpful for me to wait?

[teal socket]

@lime juniper sir help me

I have one problem

[limpid socket]

@gritty glade

@teal socket yes?

[teal socket]

I have one problem

[limpid socket]

Can you state your problem?

[gritty glade]

@gritty glade
@limpid socket

Limited times means?
90 fps soon removed from Oneplus devices?

[limpid socket]

@gritty glade we currently have no news on it, it seems that it’s still under testing.
Make sure to keep an eye on #news

[teal socket]

I am facing a error in payment section.

Error - " Purchased Falied, Transaction has Benn cancelled due to security risk. Please contact customer support for further questions.  "

I contacted customer service and in customer service there is written that this is google play store/ app store error. I contacted to google play team and defined my problem and after analysis, they  replied me that this is not their fault and they said this is PUBG Mobile problem and they provided me your email address i.e.  [e-mail] and said me to ask to PUBG Mobile official team.

[mellow merlin]

Is it possible to delete the whole account?

[limpid socket]

@teal socket so you should write a mail address provided and raise your issue.

[sand path]

@limpid socket

Limited times means?
90 fps soon removed from Oneplus devices?
@gritty glade

Nope. It means it will be added to other devices as well.

[limpid socket]

@mellow merlin I am afraid not.

[night cloak]

why ping issues havent been fixed yet :( me and my teammates having very high ping in our own servers it's been happening from 2 week now

[mellow merlin]

Damm

[limpid socket]

Check the pinned messages @night cloak

[teal socket]

@limpid socket I already wrote. Within a minute a bot replies that contact with customer support and in customer support there is also a bot. so I came here?

I want to talk to admin

Help

[rugged dune]

mods aren’t gonna tell u anything ur outta luck bub

[limpid socket]

If you’re unsatisfied with the response then you should DM them @teal socket

[teal socket]

I cannot dm too

[limpid socket]

Yeah, there’s nothing we can do from here

[teal socket]

I am not allowed

To dm

[rugged dune]

their whole job is telling people to read rules and contact customer service

[teal socket]

Everywhere bot

[rugged dune]

he’s not cheating lmao

he’s just better than u lmao

[night cloak]

@supple tendon firstly you can't even see the ID on the first SS and secondly this SS wont help you to prove him or her a cheater

[simple epoch]

@rugged dune how can you tell if he is cheating or not by just looking at SS?

[rugged dune]

bc i know him

and that kd is wayyy to low to b a hacker

[simple epoch]

@rugged dune how do you know him?

[rugged dune]

friend list

[supple tendon]

Damn error

[rugged dune]

i recognize his name

[supple tendon]

Hold on

[simple epoch]

@rugged dune You can't judge hacker by his kd lol. I have seen hackers with 4 Kd

[supple tendon]

The first ss is his ingame name

But his name changed when i want to report him

[rugged dune]

yeah that’s fine and all but

i know him

[night cloak]

there is 6kd hackers

[supple tendon]

Is itnpossible to fake his nickname?

[rugged dune]

no

[night cloak]

@rugged dune most hackers have less k.d. nowadays which is 1-2 k.d. because they also play customs and stuff

[rugged dune]

game is just buggy

[supple tendon]

I mean look at his nickname

[limpid socket]

Guys, #pubg-mobile

[night cloak]

This guy’s a hacker too

@supple tendon another thing did you just check the report player option after quitting the game there could be his name in it and the name which is on the SS 2 is his or her teammate

@limpid socket I filled the form for ping issues. Is it going to take long?

[supple tendon]

From S1000RR to GJ KHOMSAN

[limpid socket]

@night cloak well now we just need to wait for the devs to do their thing

[rugged dune]

no

[sleek coral]

Yo @night cloak wassup

[night cloak]

this guy that i sent has like 2kds in the past seaons

@sleek coral hello

and all of a sudden his kd is 6

[supple tendon]

@supple tendon another thing did you just check the report player option after quitting the game there could be his name in it and the name which is on the SS 2 is his or her teammate
@night cloak
Well i already check the teammate there is no one that has the name of the second ss

[sleek coral]

@night cloak how are you

@night cloak bro has they fixing it or not

[rugged dune]

he prob sold his account lmao

[night cloak]

no lmao

i got whatsapp messages too

[supple tendon]

Is it somekind of bug?

[limpid socket]

Let’s keep this channel for support related stuff..

[night cloak]

but in turkish

@sleek coral Can you tell me abt your issue first?

[rugged dune]

no u hush dora we are supporting in so tired of u people saying hURR dUrr dUrR pUBgM cHAt

[supple tendon]

Im afraidnif i false report someoen becausenof that

[rugged dune]

jeez

[sleek coral]

@night cloak From past week i am receiving 150+ ping 🥺 on asia server, before that week i was getting 60 to 80 ping 🥺am i the only person facing it

[limpid socket]

@night cloak ^

[rugged dune]

no u aren’t

pubg broken

they say they may fix it

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[rugged dune]

but they probably are just gonna do a quick fix that barely solves anything

no

[sleek coral]

@night cloak don't send me form 😂i filled it 3 days ago

[rugged dune]

u can’t

[night cloak]

@sleek coral please check the pinned messages/posts here. There should be a link to submit your issue

[rugged dune]

u cheated

now wait

[supple tendon]

Hope i don't false report someone

[night cloak]

@sleek coral so then you have to wait till they fix it

[limpid socket]

@slate flume sorry to say but there’s no way that an be done.

[torpid tide]

play stupid games win stupid prizes u deserve the 10 yr ban @slate flume

[limpid socket]

Just make a new account

[sleek coral]

@night cloak 😂man 6 days how much a addict wait now

[rugged dune]

that’s what all the cheaters do

[supple tendon]

Weird to have diffrent nickname in in-game and report menu

[polar marsh]

@tacit creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sleek coral]

@polar marsh From past week i am receiving 150+ ping 🥺 on asia server, before that week i was getting 60 to 80 ping 🥺

[rugged dune]

also there’s ways to go around the ban but mods get mad when i go against the system

[night cloak]

@sleek coral all you can do is wait cuz of the pandemic the issues are taking a lil longer to be fixed. Sorry for the inconvenience

[fleet gorge]

After recent 4mb update I'm getting 144+ ping on asia server

[sleek coral]

@night cloak yeah man i should wait

@fleet gorge not only u

[night cloak]

@sleek coral and please dont spam your issues over and over again

[sleek coral]

@night cloak just wanted to let pubg dev know

[fleet gorge]

When will it be fixed any idea?

[sleek coral]

@fleet gorge i am waiting from 6 days😂

[limpid socket]

Just check the pinned messages @fleet gorge

[sleek coral]

@fleet gorge no Idea

[limpid socket]

And just sit back and hope the mods do their thing..

[torpid tide]

wait for the hotfix to drop @sleek coral

[limpid socket]

Don’t rant here

[sleek coral]

@torpid tide means?

[torpid tide]

complaining about the high ping will not instantaneously solve the issue

it means just wait

[sleek coral]

@torpid tide game like pubg mobile who have more online player from country like india is not fixing it from a week ,ok i will wait 😂

[fleet gorge]

Lets eat eggs

[wild condor]

Please rescan the Pmco Pakistan group stages as many teams like 247, idl,fool,risk,pk virus are hacking and destroying legit teams

[polar marsh]

@wild condor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vital bramble]

@wild condor It's same everywhere.. even in Indian Region. 😞

[worldly spindle]

Hey I am facing fps drop and Ping issues in pubg mobile from today
Before I got 40fps now 20 to 22 and Ping 200++++ what the helll is this

[limpid socket]

You can report PMCO cheaters by sending a mail with video evidence to [e-mail]

[sleek coral]

@worldly spindle bug

[torpid tide]

@worldly spindle the high ping is caused by the new update so please wait for the hotfix to drop

[storm flume]

Please refer to this channel's pinned messages for further information, @worldly spindle:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[torpid tide]

as for low fps its because of ur device @worldly spindle

low fps has nothing to do with high ping if ur confused about the both of them

[worldly spindle]

@torpid tide fps was stable yesterday no issues..

[sleek coral]

😳🕶️🤏

[torpid tide]

its very likely because of ur device @worldly spindle

try to close all unnecessary apps running in the background

[vagrant forum]

@worldly spindle, try doing a routine repair, and restart your device.

[worldly spindle]

Haas ha all of my apps are deap sleep
It's ping when I got ping I also face fps drops
Some month ago we all facing issue
Even I post the video how was my gameplay before and after
It's was not the processor or device
Then the hot fix update roll out
Everything fixed
May be the 1.0 update server Maintenance are doing this

[limpid socket]

[slate flume]

I reported this cheater two weeks ago and sent an email and a video explaining the fraud, but if they take any action with him

[worldly spindle]

Poco x2 also facing it

[limpid socket]

@slate flume use #cheater-reports

[torpid tide]

i havent seen anyone complain about low fps since the new update rolled out

if ur talking about sudden fps drops when someone pings u in discord then yes thats probable