#questions

1 messages · Page 965 of 1

cerulean moth
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Pub G mobile lite @night cloak

night cloak
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@clear fox it is, you're free to give a feedback about that in #old

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@cerulean moth Do you need any support regarding that?

proud sable
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@night cloak tried it , btw i am on good device with good processor and with a good network provider , and using this network only for pubg . And still this problem exist . And i heard from some randoms that they are facing this issue too.

sour walrus
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@night cloak missuse mean. I am asking your permission to future post in my channel. If I used may I got fire with copyright or it's free to use. That I have to know Mr. Rock

night cloak
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@night cloak i do that with my friends all the time, i cant find a particular answer for my question, can you just please tell me if doing that is against TOS?

cerulean moth
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is there any way of getting the winner pass without spending cash No offence @night cloak

night cloak
vagrant forum
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@clear fox, they probably never considered making the mobile version exactly like the PC version. That is why level 3s are still a world spawn. However, they might change it if people suggest it in #old. They do listen to the voice of the community.

proud sable
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@night cloak so, i need to report and wait until its fixed in next update , right?

night cloak
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@cerulean moth spending money or you can try participating Giveaways if there are, make sure not to fall for scams.

late tree
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I am facing an issue which is that it is showing that checking for updates for a long time how to fix it

night cloak
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@sour walrus no you wont.

cerulean moth
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@night cloak Okay thanks

night cloak
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I mean against PUBG

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Will it result in a termination

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@night cloak I'll get back to you.

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Okay

sour walrus
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@night cloak thank you.

wraith brook
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@late tree Check ur connection

late tree
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It is perfectly all right in speed test ookla it is showing that I have 29 ms ping and 40 Mbps

dark pond
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When new update will come in pubg

night cloak
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I suddenly got unlogged from my account and it won’t let me relogin

proud sable
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@night cloak damn i repaired the game and now the issue continues 😂
Initially the ping was 360+ and now its 135+
And before update it used to be around 50-70 max😂

fathom bone
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I will play COD as you cannot stop hackers🙂

wraith brook
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@dark pond We don't have any specific date

vagrant forum
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@proud sable, may I know which internet provider do you use?

clear fox
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@vagrant forum i highly doubt that, i just hope we get the new circle settings for erangel. Tencent did a great job of making it look as close to the original and nothing more, kinda fitting

late tree
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Any body please help me out

meager meteor
vagrant forum
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They might update those in the future, but as of now there isn't any info on it. There's quite a lot of stuff in the game that are slightly different than the PC version. Would definitely like to see those being implemented on the mobile version, @clear fox.

meager meteor
vagrant forum
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Hello, @late tree. How may I help you?

late tree
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I am facing an issue which is that it is showing that checking for updates for a long time how to fix it

timber latch
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how to play low ping any idea

vagrant forum
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@meager meteor Please don't just send random emotes on this channel. Move over to a discussion channel if you want to talk with people on the server.

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Try clearing the cache of the game from your device settings, @late tree.

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@timber latch, get a better internet.

late tree
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Ok I will try

timber latch
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playing in ipad so how to clean cache file

night cloak
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@night cloak What is "Pop 4 Pop" and "Rep"?

heavy vortex
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i think he meant a channel for popularity exchange

night cloak
heavy vortex
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Instead of begging in chat.. they can exchange their

night cloak
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@night cloak what i meant was Popularity for Popularity and the rep im talking about like if someone has a high rep they are prolly trusted by everyone or something

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:/

vagrant forum
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I think he wants to implement that on his server...

strong briar
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💩

night cloak
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@night cloak You can do whatever you want, as long as it isn't illegal or violate anyone's ToS.

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but it is a nice idea for this server too muhahaha

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Lmao

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Cool

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And ty for answering

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No worries.

swift owl
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123

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456

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7890

eager jetty
twin gulch
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please help someone, his account is muted by Pubgm discord.

bold siren
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9 August, @twin gulch.

twin gulch
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@bold siren ok mem...Unknown person is linked there twitter to him account and hacker is using hacks

proud sable
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@vagrant forum jio , I tried using other providers too , but same results .

storm flumeBOT
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Please refer to subpoint 2.5 in #faq for further information, @twin gulch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

eager jetty
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Help me guys

swift owl
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See bro prime plus subscription end but game give me nothing i contact and told everything but they told me in another issu, pubg shame on you any body help me this situation i beg you🙏🙏😭
@eager jetty it's saying u have disabled renewal ,I think u shouldn't have to do that

eager jetty
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@swift owl But i do nothong i buy prime Plus subscription but money deducted i contact but they told me another issu please say some thing where i done my problem

pastel jungle
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<@&639889499718942720> <@&481161015728406538>
Can someone reply to me or dm me
My mic isn't working my teamates cant hear me but I can hear them I tried everything I reinstalled the game I reported it I did everything but still my mic ain't working why?

north carbon
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Please fix voice chat glitch plz fix I request

pastel jungle
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Same with me @north carbon

north carbon
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They can’t even fix vc bug

pastel jungle
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Yeah I k

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That's the reason I am playing fortnite

marsh vault
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Yaay me VALORANT

night cloak
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@pastel jungle Please do not mention the moderators.

pastel jungle
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Okk

night cloak
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@pastel jungle set DNS to 1.1.1.1 if that doesn't work your headphone microphone might be busted.
You we're answered about that in #old and please do not use those mentions for non emergencies.

pastel jungle
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But it ain't working

digital bolt
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Next 1.0 global version update date please

storm flumeBOT
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We currently do not have a specific release date for the upcoming update, @digital bolt. Once we do, we will publish further information in #news.

swift owl
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@swift owl But i do nothong i buy prime Plus subscription but money deducted i contact but they told me another issu please say some thing where i done my problem
@eager jetty did u use Google play gift card,I used to purchase prime plus using gift card ,did u use credit card?

north carbon
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1.1.1 is not the solution. Solution is to fix the bug

digital bolt
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Kk brooo

pastel jungle
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1.1.1 is not the solution. Solution is to fix the bug
@north carbon yeah

night cloak
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wait for an update which will fix it.

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have some patience

pastel jungle
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Yeah I am waiting for a week now

eager jetty
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@swift owl yes i use google gift card

pastel jungle
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1 week finish but still it ain't fixed

north carbon
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Lol I am watiting for from 1 year still no fix

swift owl
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@swift owl yes i use google gift card
@eager jetty u didn't get 300 uc? & Other things?

shell tapir
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@pastel jungle You think that you will tell here your problem and the next day You will have a update fixing this? NoBody having this amount of report can’t fix everything in one day...

pastel jungle
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i know update wont come today or tomorrow

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I am just saying my problem

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And I am trying to find a way before update

eager jetty
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@swift owl i subscribe but no uc and no gift they send me

north carbon
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People are facing vc bug from last 2 years man still no update devs will only add outfits and skin

storm flumeBOT
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You can contact the customer service via the game settings, @eager jetty. Refer to subpoint 5.3 in #faq for further instructions.

swift owl
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@swift owl i subscribe but no uc and no gift they send me
@eager jetty did u message them ,

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@swift owl i subscribe but no uc and no gift they send me
@eager jetty I think u should send them email or report here too

shell tapir
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@north carbon 2years? Are you sure about that? I have never this problem since the game launch

swift owl
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Do u still get daily rewards

pastel jungle
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@north carbon 2years? Are you sure about that? I have never this problem since the game launch
@shell tapir
What device u play

eager jetty
pastel jungle
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This is a issue for android users

warm lily
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Pubg ping is high in india even having a good internet.. ping is coming high many players are facing this issue please solve it

night cloak
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@eager jetty you need to contact via in game

pastel jungle
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Most of the issues are facen by android users

eager jetty
pastel jungle
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I started facing issues since season 13

eager jetty
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@night cloak see bro what they told me 😫

swift owl
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@levi i send all information and document but they told me another issu they not help my purchasing issu solve
@eager jetty they r saying the bonus challenge thing ,

eager jetty
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Yes bro

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They chit me

pastel jungle
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@eager jetty Try it again n

swift owl
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Did u say u didn't get the uc of prime plus membership

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& u should take screenshots of ur purchase in case they ask

pastel jungle
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Yeah

night cloak
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@eager jetty contact via in game not by the email.

swift owl
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They never reply my in game report lol

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I have emote issues too, how should I report

night cloak
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@swift owl you can report it in #old with a video recording of it.

polar marshBOT
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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

swift owl
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Thx I will do it then

wooden hemlock
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When bonus challenge gonna come out for SEA?

swift owl
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So if I will use gfx my account will be banned

wraith brook
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Yep

storm flumeBOT
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Use of unauthorized third-party software or methods, @swift owl, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak
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No information about that,@wooden hemlock.

opaque vortex
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@onyx cairn

swift owl
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But using gfx isn't cheating

night cloak
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How can I apply for content creator ?

proud sable
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@night cloak I see many people with same issue as mine , i hope you forwarded the message to the responsible team ,i hope there will be a patch update soon , as we paid ingame and most of us are competitive players and we are missing out our matches due to this issue , and can not even push rank or increase k/d .
This is serious , very serious .

vagrant forum
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@swift owl, gfx apps change the game files, which is against the ToS of the game.

night cloak
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@proud sable
Yes fix this

swift owl
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I have mic issues too

night cloak
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@proud sable yes that's why I asked you to provide it in #old

earnest lark
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Hi pubgm in bonus challenge i completed the flight direction guess right way but after mach end i see bonus challenge shows (missions processing start squad mach) no reward to me hi pubg mobile bonus challenge is fake ?? I lost 30 batel coin

storm flumeBOT
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Please refer to subpoint #6.2 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

slender silo
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Daniel Mu | PUBGM
#9701

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@onyx cairn

swift owl
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@swift owl, gfx apps change the game files, which is against the ToS of the game.
@vagrant forum lol it's their fault,they should optimize the game

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I hear voices of different teams while playing tdm (some other team's classic match playing) how?

onyx cairn
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Kindly don't ping me, unless you have an issue in PUBG MOBILE Esports.

slender silo
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@onyx cairn we received an email that we didnot fill the form of PMCO fall split 2020 but we did our registeration ... so when i tried to refill the form the form was closed please help its urgent because i have to fill the form before 12:00 Pm

night cloak
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@proud sable the Tencent Staffs goes through the channel so it will be easer for them.

snow sky
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Such a shame you guys are useless

onyx cairn
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Join the discord server mentioned in the mail, @slender silo

amber cedar
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I am facing much of issues in PUBG from 2-3 days. Sometimes PUBG won't open, and even if it does open it takes about 10 minutes to connect to the server. I have encountered problem while playing classic matches as well, sometimes a message pops up showing that the match has ended, please return to the lobby, even tough i am alive. I have checked there is no ping problem, the ping stays in between 20-30, but still sometimes i see my friends and opponents teleporting from one place to another. And in the end of a game irrespective of win or lose, I am not able to return to the lobby. I have to restart PUBG about 3-4 times, then only i can play the game.
I hope u get these bugs or issues solved.@night cloak

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Forward this issue✅

onyx cairn
vagrant forum
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Then using GFX apps would be your fault since it's clearly stated in the game's Terms of Service that you agreed to while creating your account, @swift owl. If you have any feedbacks related to the optimisation of the game, feel free to post it in #old.

snow sky
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He told me he will create new discord and again message the same way 😅

amber cedar
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Timer🤣

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Remove timer for me

eager jetty
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@night cloak i contact via game but they told bonus challenge issu again this time i called chitter also they chit me

shell tapir
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@snow sky Just change the game, nobody forced You to play! I hate people like You always having problem and using vulgar language....

amber cedar
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Anyone removing my timer ?

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@night cloak r u there

night cloak
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What we have to do for pubg mobile content creator?

amber cedar
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Lol 😂 didnt expect that

vagrant forum
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@night cloak, read #faq sub point 6.1.

swift owl
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Then using GFX apps would be your fault since it's clearly stated in the game's Terms of Service that you agreed to while creating your account, @swift owl. If you have any feedbacks related to the optimisation of the game, feel free to post it in #old.
@vagrant forum I don't know that much about games but I have played other games but I get lower pings there n less lags n even their graphics r awesome , it's too laggy when I land on hot drop locations

shell tapir
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@amber cedar where you want to remove timer hah?

amber cedar
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Feedback.

night cloak
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done for you.

amber cedar
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Done leave i

vagrant forum
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@swift owl, post it in #old then.

amber cedar
swift owl
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Ok

proud sable
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@night cloak

Yeah , i am a beta tester and understand this , I know you can forward an important message, so I made sure you if you forwarded or not , believe me it is a serious issue and not like the glitches of friendlist, it is something which is base of the game , which makes it user-friendly,

btw there is another bug related to voice chat glitch , as sometimes there is voice glitch ingame , slow mode is on , so can you forward this too but it is having temp. Solution too but priority must be the ping.

And i know u r doing ur job well 😊
No issues , will wait for the patch.

night cloak
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What's the criteria for pubg mobile content creator

slender silo
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@onyx cairn Sir today we received and email from officials that we hadn't submitted our registeration form yet, however that isn't the case, we submitted the form within the given deadlines and all affirmed this by replying all..... Now they're requesting us to fill the form again by the end of today but the form isn't active for filling anymore so can you guide me what's the way forward

night cloak
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@night cloak you need to be a content creator 😑

snow sky
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@snow sky Just change the game, nobody forced You to play! I hate people like You always having problem and using vulgar language....
@shell tapir You also know customer suppport is crap

wraith brook
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Nice answers

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Rock OP

amber cedar
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From 8 min this showing. Using good wifi. Can u send this also @night cloak
@amber cedar u forget🥺

night cloak
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@night cloak
I mean only pubg mobile video or we can also upload videos of other games

onyx cairn
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Join the Discord server mentioned in the mail, @slender silo

night cloak
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@proud sable editing your previous message will be better for now.

amber cedar
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@night cloak pubg mobile i think

night cloak
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@amber cedar try using a DNS.

shell tapir
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@snow sky lmao what are you taking about? Try to understand them, they are not robot, they ALWAYS help me and my friend so don’t be.... and stop using vulgar language.

amber cedar
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Faq point?

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To understand what is that

vagrant forum
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4.5

night cloak
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@night cloak preferred one is to upload PUBG MOBILE.

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@night cloak
Ok

pure willow
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Hi, I have a problem for two months, when I recharge Al-Yusi, the discount is given directly

amber cedar
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Lol@pure willow wht u r trying to say😂

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@vagrant forum should i change first one or second one

swift owl
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Wow mee6

night cloak
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@amber cedar just clear cache of pubgm brah

amber cedar
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@night cloak it will erase all downloaded maps?

night cloak
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@amber cedar no just clear cache not data

amber cedar
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Ok

snow sky
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@snow sky lmao what are you taking about? Try to understand them, they are not robot, they ALWAYS help me and my friend so don’t be.... and stop using vulgar language.
@shell tapir see, I don’t care about anything you say, I just want my account back, if they don’t help who will ?

night cloak
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@snow sky your personal info and accounts is your own responsibility

storm flumeBOT
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You can contact the customer service via the game settings, @snow sky. Refer to subpoint 5.3 in #faq for further instructions.

shell tapir
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@snow sky this guy moderating the Discord server as far as i know.. the customer services from the game can help You 🙆🏻‍♀️

vagrant forum
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@amber cedar, set first one to 8.8.8.8 and second to 8.8.4.4

amber cedar
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Ok

snow sky
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And who are you guys you guys working under @night cloak , if I have to ask anything I want to ask to someone who knows, someone who can really help, not someone who just directs to the ingame support (which sucks) without listening to problems.

polar marshBOT
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@silver dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pure willow
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@amber cedar I have a problem with charging

snow sky
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@snow sky your personal info and accounts is your own responsibility
@night cloak yes I know but who will help at the time of need ?

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@snow sky this guy moderating the Discord server as far as i know.. the customer services from the game can help You 🙆🏻‍♀️
@shell tapir don’t assume things my friend

amber cedar
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Ok so@pure willow

storm flumeBOT
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You can contact the customer service via the game settings, @pure willow. Refer to subpoint 5.3 in #faq for further instructions.

novel ridge
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How do I get help with one of my clan mates members being hacked and stolen ?

snow sky
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You guys don’t answer to a question and mute people that’s what you guys are good at, and the customer support on the other hand is good at closing tickets.

pure willow
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The problem was not solved by the game

tacit oxide
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ID: 5161654635
Device: OnePlus 6
Location: Indonesia
Issue: Asia server seems like facing a high ping issues (100+ ms)

vagrant forum
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@tacit oxide, please post that in #old, and also mention your ISP.

fossil void
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@tacit oxide yup me too, many of my friends does as well

night cloak
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You guys were answered about that, @snow sky and only in game customer service could help you, nothing can be done from Discord staff's.

storm flumeBOT
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Please refer to subpoint #2.8 in #faq for further information, @novel ridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

tacit oxide
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@vagrant forum so I have to wait for another 5 hours to submit? Thanks. You guys are the best.

swift owl
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ID: 5161654635
Device: OnePlus 6
Location: Indonesia
Issue: Asia server seems like facing a high ping issues (100+ ms)
@tacit oxide I think everyone is facing the same problem

hearty shoal
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Hi, I have iPhone 11 and downloaded the latest version but not able to login to my account

storm flumeBOT
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You can contact the customer service via the game settings, @hearty shoal. Refer to subpoint 5.3 in #faq for further instructions.

tacit oxide
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Oh and by the way, high ping issues + hackers who are using wall hacks in FPP are just the way I like it. Keep it coming!

night cloak
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@tacit oxide you can edit the previous message.

somber beacon
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@night cloak why there is ping issue in Asia server

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How can i fix it

robust estuary
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@tacit oxide I think everyone is facing the same problem
@swift owl right bro

night cloak
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If it's an issue from the server side, it will be fixing soon.

somber beacon
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Issues is of 3 days

robust estuary
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Issues is of 3 days
@somber beacon right

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If it's an issue from the server side, it will be fixing soon.
@night cloak please fix it asap

somber beacon
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After some ingame update there is ping issues

robust estuary
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@night cloak i died 50 times due to this ping issue

night cloak
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Please provide the user id , device , country and the network type in #old

robust estuary
#

Please provide the user id , device , country and the network type in #old
@night cloak i have to wait for 6 hours

wraith brook
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Wait then

mossy wind
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what about fixing the mic glitch

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its an old problem

amber silo
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Sir i need to ask one question

waxen shore
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The carrer data show's me that its H+

night cloak
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It needs a 4G connection

waxen shore
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And i can't play a gamer

pure willow
night cloak
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@pure willow Could you translate the image to English

waxen shore
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@night cloak neither that is working my dude

storm flumeBOT
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We are unable to provide assistance if you do not ask a question or state a problem, @amber silo. Remember to read through #faq before asking questions in the support channels.

night cloak
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It's due to slow internet connection @waxen shore

waxen shore
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Bruh

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Kk

night cloak
waxen shore
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Have a nice day

amber silo
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My question is related to unlink topic
Actually sir my i have given my id to freind that was my twitter account and now he has changed tha password of that id and i cant get access to it and when i click unlink button to unlink my twiiter account something always written in that area gd and it take 7days to unlink id but he allday connect my id so i cant unlink it help me

night cloak
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You too, @waxen shore.

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@amber silo contact in-game customer service and Twitter's, sharing accounts are against the ToS.

waxen shore
night cloak
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Recommended is 4G or Wi-Fi connection

keen schooner
#

Hello

waxen shore
night cloak
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@night cloak how’s sharing accounts against ToS sometimes I play with my sisters account does that mean it’s not allowed?

amber silo
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@night cloak sir i know i have share my account and for that i felt sorry but i cant able to play and in game customer service is doing nothing

keen schooner
#

Wtf pubg

waxen shore
#

Bruh

night cloak
#

it could be selling and like that @night cloak

storm flumeBOT
#

Hello, @keen schooner!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

waxen shore
#

@storm flume PubgmSmart

night cloak
#

it could be selling and like that @night cloak
@night cloak so I can’t login to my sisters account to check what’s going on whatsoever?

#

@waxen shore try doing a routine repair and restart your connection

keen schooner
waxen shore
#

I am outside thats why :p

night cloak
#

@night cloak using your sisters won't be a problem.

#

Alright thanks

#

Link is perfectly working, try clearing the browser cache or use a VPN, @keen schooner.

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @amber silo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

amber silo
#

@night cloak sir plz help me to unlink my account either i will lose all my money which i spend on this account

storm flumeBOT
#

You can contact the customer service via the game settings, @amber silo. Refer to subpoint 5.3 in #faq for further instructions.

robust estuary
#

@night cloak bro if an in game update
then the new ping issue will be fixed or not?

night cloak
#

It will be fixing.

robust estuary
#

ok bro

#

morning the ping is alright and at noon or evening the ping goes high @night cloak

night cloak
#

@night cloak

#

Can u answer a question in dms rq

tawny veldt
#

Hello .. I want help .. I cannot enter any of the games for the classic Squad Duo and Solo, as well as Arcade Mode. Only I can play. TDM I fixed the game completely with maps and also deleted the game and download it again from the Google Play Store. This problem is my account id 5333795780

devout saffron
untold ferry
#

help

night cloak
#

Hello brothers i need a help

robust estuary
#

@bold siren if I uninstall the game and than again re install it than the server ping issue will be fixed or not

minor flax
#

Is Purchasing uc from codashop is advisable

night cloak
#

@minor flax no

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vagrant forum
#

@night cloak, codashop redirects to Midasbuy though

night cloak
#

But still not recommended

#

@devout saffron there's a redeem page in the event section.

#

@tawny veldt could you explain

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @untold ferry. Remember to read through #faq before asking questions in the support channels.

urban comet
#

Can I link my account to the email and unlink on Facebook and Google Play at the same time, and after a week I link a new Facebook and Google Play account???

night cloak
#

@storm flume i m really sorry actually i just downloaded this app I don't know how to use it in a well manner

pure raft
#

Hello need to confirm something. I want to run iOS 14 beta on my phone but been hearing from some people that pubg doesn’t open on it how true is this. That pubg only works on IOS 13 or lower

night cloak
#

@robust estuary you can try, I'll suggest to you try a different network.

#

@urban comet yes you can but at first you need to remove fb then after 7days play games Account

lapis current
#

@pure raft it is working on beta iOS 14

night cloak
#

@pure raft it is better to run the game in iOS 13 as 14 might not be stable because it's in beta.

glad summit
#

They need to add a m1 grand or a svd 12

lapis current
#

@night cloak yeah but my is working very well

night cloak
#

Few are having issues which will be fixing.

humble flax
#

Hi some classic games i enter i get around 90ms and then some i got 20ms. I usually get 20 but some games i just get almost 100ms. Why?

pure raft
#

@lapis current ok thanks. @night cloak I understand. Thanks

lapis current
#

Now can we run beta PUBG mobile in iOS??

night cloak
#

@lapis current yes you can.

lapis current
#

Ok

minor flax
#

When iam install beta it telling there is an problem in praising package what can I do??? For it..

night cloak
#

@humble flax unstable connection

#

@storm flume hello brother but i don't have the permission to write anything in #faq

#

@minor flax re-download the app and make sure to have storage of 7gb and a stable connection to download.

#

@night cloak read that point 2.8

old bolt
#

Hello my account is hacked how can i reach a pubg support

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @old bolt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

You can contact the customer service via the game settings, @old bolt. Refer to subpoint 5.3 in #faq for further instructions.

old bolt
#

I contacted but no answer please before the hacker sells my account

night cloak
#

Refer the bot messages

minor flax
#

@night cloak i had re downloaded 3 times and i had free storage 20 gb i also had stable 150 mb wifi connection but not installing

lapis current
#

@night cloak are you confirm that we can run beta PUBG mobile in iOS 0.14

night cloak
#

It could crash on 14

urban comet
#

when bonus challenge refresh???

#

redeem

sand path
#

Soon. They're working on it.

night cloak
#

@minor flax try doing again, it could take some tries, also clear the device cache.

old bolt
#

@night cloak can u asnwer me on private massages

lapis current
#

Can I play beta PUBG mobile in ULTRA HD GRAPHICS in iPhone 7

#

??

old bolt
#

I need a pubg support to talk with

lapis current
#

Can I play beta PUBG mobile in ULTRA HD GRAPHICS in iPhone 7 please tell

hot vapor
#

I have a technical issue

night cloak
#

If your device supports it, @lapis current

storm flumeBOT
#

You can contact the customer service via the game settings, @old bolt. Refer to subpoint 5.3 in #faq for further instructions.

#

We are unable to provide assistance if you do not ask a question or state a problem, @hot vapor. Remember to read through #faq before asking questions in the support channels.

tawny veldt
#

@tawny veldt could you explain
@night cloak
I cannot play games for the classic Squad Duo and Arcade. I can only play TDM ....
When entering the game, I start the match and cannot enter. I can only enter TDM

storm flumeBOT
#

Rock47 is AFK: AFK - 5 minutes ago

ebon zinc
#

I have a wifi which gives 2 ping max 20

#

I can't play the coz mostly my character is stuck in 1 place or server timeout

#

Help? @here

dusty tree
rugged dune
#

@dusty tree yes

#

also i’m not sure if your name fits the guidelines

dusty tree
#

Thanks!
Can someone change my name then? I don't want to change my username just for one server

vagrant forum
#

@dusty tree, ask that in #discord. They'll change it.

rugged dune
#

try going to #discord and asking a mod there

humble flax
#

@night cloak how do i make it stable?

storm flumeBOT
#

Rock47 is AFK: AFK - 23 minutes ago

humble flax
#

How do i get stable connection?

fringe gorge
#

Please Give me 300 UC.
I'll giving popularity every day

gritty glade
#

Why there is no Traffic in BROTHERS IN ARM MATCHES.
I want to complete veteran Achivement, but no one send me invite requests
ASIA - DUO /SQAUD
DUO KD - 7.92

fringe gorge
#

I'd 5521207323

rugged dune
#

ur kd is prob low

gritty glade
#

ur kd is prob low
@rugged dune me?

sharp raptor
#

@gritty glade same problem so I stopped completing it

rugged dune
#

yes

robust estuary
#

@robust estuary you can try, I'll suggest to you try a different network.
@night cloak i tried but nothing happened its a server problem bro please fix it asap

storm flumeBOT
#

Rock47 is AFK: AFK - 30 minutes ago

rugged dune
gritty glade
#

@gritty glade same problem so I stopped completing it
@sharp raptor
You can complete easily, you just need 4-5 friends at same time.
You enable your search engine.
& tell your friend to open rookie page and find out you, and send the request

fringe gorge
#

@rugged dune 1.6 ?

rugged dune
#

@storm willow this man is begging

sharp raptor
#

👍

rugged dune
#

@gritty glade try switching to eu or na to find matches

gritty glade
#

@gritty glade try switching to eu or na to find matches
No brother, in veteran page your highest Tier used. You can't change any server,
@rugged dune
And My Highest Tier Is In ASIA - SQAUD.

So i can use only ASIA duo or Asia sqaud

rugged dune
#

yes i know. just do it tho

#

also don’t call me brother

#

i am a female.

gritty glade
#

also don’t call me brother
@rugged dune

OMG. Sorry Dear.
You are from USA?

slender dragon
#

I got a 249 MB update today in-game and then I was forced to download 17 resources, just what is this for I had asked my fellow mates they didn't get

#

An update like this

#

@rugged dune

proper smelt
#

I keep getting these it won’t let me join a game

midnight gorge
#

Anyone getting ping problem.my internet is fine but I cnt login

wraith dove
midnight gorge
#

@slender dragon u got update on store or in-game

wraith dove
#

what is the email of customer service ?

humble flax
#

@proper smelt i had that too just now. I restarted my wifi. Maybe that will help

slender dragon
#

@midnight gorge in game 250 MB update then it's saying to download 17 resources I have downloaded some already

storm willow
robust estuary
#

@@slender dragon bro what is device name

slender dragon
#

Poco X2

wraith dove
#

thank you

whole whale
#

Is there any idea to give extrem graphic for oppo f11 pro ? 😩 😫

dusk snow
#

Plzz someone help

#

I wast just playing normal classic squad and after one match I got thiss

#

I didn't even use hack or any glitch

#

It's the 2nd time I got without any reason

spring void
#

@dusk snow we can not help you, you have to undergo this observation.

#

Or you may contact custon support

dusk snow
#

But why am I getting this

spring void
#

Due to suspicious Gme activity

dusk snow
#

I have done nothing

#

Just a normal player pushing conqueror

spring void
#

we can not help you.
@dusk snow

boreal sinew
#

how to download pubg kr version?

halcyon mauve
polar marshBOT
#

@halcyon mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mental plaza
#

Hi guys, I had a great idea that will definitely help thousands of players with the same problem as me First I will explain the situation: Recently I am using the game's gyroscope, as I find it much easier to control the recoil, but I stopped using the game's snipers and DMR'S because the gyroscope ends up getting in the way.
Now the solution I thought: The game team could create an independent gyroscope system for each weapon, that is, the m4 I would leave with the gyroscope on, while the m24 I would leave off so the gyroscope would not interfere
If you liked the idea, help me spread the word until I get to the game managers. Thank you heart

old bolt
#

Hello anybody here

polar marshBOT
#

@halcyon drift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

old bolt
#

my pubg account is hacked i was only have 1 linked account on my pubg and the hacker have it and linked on twitter account and i dont have any reach on my account only email login i can login with email only please help me I contacted in game support and email at pubgmobile_cs@tencentgames.com please help me

night cloak
#

@old bolt you need to contact in game support the email is more for general questions. We cannot help you with account related issues.

old bolt
#

If the in game support is not answering quickly what should i do

#

the hacker will sell my account and the support not answered me on time

polar marshBOT
#

@old bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Please refer to #faq 5.3 @old bolt the wait times will be longer due to covid 19 there’s nothing to make it faster apart from being patient.

#

@boreal sinew we only provide support for PUBG MOBILE global version.

pastel mesa
#

hi i have issue

trail jacinth
#

Major glitch with air drops

night cloak
#

@trail jacinth share a screenshot of it in #old

#

@pastel mesa what’s your issue?

trail jacinth
#

It's not really something you see

pastel mesa
#

@night cloak it is lag and ping

night cloak
#

@whole whale if the graphics are available on your phone you can try suggest to get higher graphics in #old but there’s no way apart from tencent updating it for you themselves.

polar marshBOT
#

@trail jacinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lost anvil
#

Bro I have a hacker to report he made a video of sharpshooter hack but I can't paste his username because he has symbol

pastel mesa
#

i have a video but it not coming

night cloak
#

@lost anvil was it a YouTube video

lost anvil
#

No I was telegram

#

I can post on YouTube for report

#

*it

pastel mesa
#

@night cloak i have a lag and ping is so bad and my network is good for gaming

night cloak
#

@pastel mesa have you tried a different network.

pastel mesa
#

yes

#

and i changed my mobile to

#

@night cloak

#

my network speed is 10mb/s

#

@night cloak

night cloak
#

Wait patiently please I’m asking a member of staff what to do 👍

lost anvil
#

and i changed my mobile to
@pastel mesa This days server is overloaded due to high players even me and friends get high ping

pastel mesa
#

what can i di@lost anvil

#

@night cloak pleace replay

night cloak
#

@pastel mesa there’s not much you can do apart from report it in #old and wait patiently for it to be fixed

lost anvil
#

what can i di@lost anvil
@pastel mesa did u try change language or repair

#

@pastel mesa there’s not much you can do apart from report it in #old and wait patiently for it to be fixed
@night cloak true

pastel mesa
#

yes @lost anvil

#

ok thanks @lost anvil @night cloak

jagged wharf
#

Please can I’ve help my gf account got hacked someone is logging into the account and spending all her UCs and playing with the account

glossy drum
#

How do I get points in Season 14?

cyan lion
#

Hey! How can i get the beta version? Can someone share the link?

steady ginkgo
#

There ar 3 modes in this game which i and my friend likes so much
Gun game
Payload
Rage gear
And zombie
Tdm warehouse
But why you lock those modes please unlock for 24*7

soft sparrow
#

giving your feedback in #old is enough, you don't need to post that here too, @steady ginkgo.

#

How do I get points in Season 14?
@glossy drum are you referring to Rank or Royal pass ?

zealous remnant
#

If i use Gfx tool in my second accout can it will effect my Main account

storm flumeBOT
#

Use of unauthorized third-party software or methods, @zealous remnant, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak
#

Cheaters are still using ESP hacks. What is happening to this game? Should rename it to cheaters battle ground maybe

cyan lion
#

@soft sparrow found it thank you!😄

soft sparrow
#

hello, you can refer to subpoint2.5 in #faq, @jagged wharf, and then contact costumer service.

#

please give your feedback in #old, so developers can look into it, @night cloak.

jagged wharf
#

How can I contact the customer service she cannot log into the account.

soft sparrow
#

only second account will be affected, @zealous remnant. although we do not recommend using GFX.

#

is she locked out, @jagged wharf ?

#

@happy birthday lookie can u tell me some tips for constant fps??
read subpoint 4.9 in #faq, @blazing prism.

blazing prism
#

Ok..

night cloak
#

When will be reopen chat for reports hackers?

soft sparrow
#

we don't have specific date, @night cloak, but it will be opened again ASAP.

night cloak
#

Can PUBG introduce a training mode which could be played offline?

untold ferry
#

@soft sparrow high ping issue after 3mb update

soft sparrow
#

you can suggest that in #old as well, @night cloak, sounds like a nice idea.

night cloak
#

Thank you

keen ivy
#

Hallo
Bitte helfen Sie mir und senden Sie meinen Fall an das angesehene Team, um das Verfahren, das auf meinem Konto durchgeführt wurde, wieder aufzunehmen
Mein Konto wurde aufgrund des automatischen Herunterladens von Malware aufgrund der Anzeigen, die in vielen Anwendungen erscheinen, gesperrt. Ich habe dies nicht bemerkt. Ich bitte das angesehene Team, das Erscheinungsbild meines Kontos wiederherzustellen und mich gemäß dieser Nachricht so schnell wie möglich abzumelden. Ich spreche meinen Fall an Sie.
Geschichte des Verbots
2020/08/08
iD PUBG
5265940366

night cloak
#

@keen ivy English.

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

soft sparrow
polar marshBOT
#

@shut pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hardy palm
#

Hi

soft sparrow
#

how may i help, @hardy palm ?

hardy palm
#

My phone is red magic 5g and I don't have the 90 fps why

#

?

tranquil viper
#

@hardy palm it's only on OnePlus devices. I have the OnePlus 8pro. It is epic

#

They're testing it out now for a month or so. They'll probably have it up for more devices in the future

hardy palm
#

But it's on red magic 3s and black shark 3 and 3pro

soft sparrow
#

it was cooperation between the two companies, we can't do anything, @hardy palm. your device may suppoer in future.

barren lark
#

Why I can't report a cheater

soft sparrow
#

the channel is closed, @barren lark.

normal fulcrum
#

@hardy palm 90 fps is only available on selected OnePlus devices

storm flumeBOT
#

Hello, @barren lark!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

hardy palm
#

Ok 😔 Thanks ❤

midnight cipher
#

Where can i know that what team has been qualified to group stage in EU?

tranquil viper
#

@hardy palm Told ya, only on OnePlus for now. In the future they may launch it on others

barren lark
#

Where and how I can send my video and report this cheater

soft sparrow
#

you can report hackers in #cheater-reports and in-game ,@barren lark, however you must read the pinned message in the channel and write your report accordingly.

also you must obtain Rare role

storm flumeBOT
#

Hello, @barren lark!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

polar marshBOT
#

@subtle cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fast light
midnight cipher
#

Where can i know that what team has been qualified to group stage in EU? <@&481161015728406538>

soft sparrow
#

refer to subpoint 4.10, @fast light.

normal fulcrum
#

Where can i know that what team has been qualified to group stage in EU?
@midnight cipher @warm wren Can help you regarding that

fast light
#

@soft sparrow i don't know what to do

warm wren
#

will be announced on pubgm esports socials

fast light
#

i wanna an answer for my proplem

soft sparrow
fast light
#

@soft sparrow this proplem from my internet company and they don't support online games

midnight cipher
#

@warm wren thank u

soft sparrow
#

in this case, we can't do anything, @fast light.

fast light
#

you see the wi-fi icon it load in the picture @soft sparrow

soft sparrow
#

as i understand, you say me that your internet company is not good right, @fast light ?

fast light
#

@soft sparrow i mean they don't support online games

soft sparrow
#

did they block PUBG mobile, @fast light ?

fast light
#

no @soft sparrow

soft sparrow
#

is it just slow net ? @fast light

fast light
#

no it faster @soft sparrow

soft sparrow
#

in this case you may contact CS, @fast light, they will help you with this issue.

fast light
#

@soft sparrow okay thank you ❤️

desert marten
#

More than a month ago I said this cheater is banned. He's not already banned and he's still playing, hope justice done

soft sparrow
#

are you sure if they are same person, @desert marten?

desert marten
#

are you sure if they are same person, @desert marten?
@soft sparrow

Yes, 100% sure ؜

soft sparrow
#

understood, @desert marten.

crisp shore
storm flumeBOT
#

You can contact the customer service via the game settings, @crisp shore. Refer to subpoint 5.3 in #faq for further instructions.

zealous turret
#

I don't see how they can give you uc thru player id

wet wind
#

anyone have any idea when game stop these hackers?

#

it has been over 5 months and every match there 5-10 hackers

limpid socket
#

@zealous turret it’s a simple process and a trusted site

#

Just put in your ID and select whatever you’d like to purchase, and then simply do the transaction

earnest epoch
#

pubg for god sake fix rendering glitch im sick of it after every update bugs and glitches increase and u dont even care to fix them wtf why r u sick people doing this to us

limpid socket
#

@earnest epoch put in your valuable feedback in #old

noble glacier
#

Didn't do anything

#

Playing from season 2

soft sparrow
#

if you believe so, talk with CS in-game, @noble glacier, only they have the ability to do something about that

noble glacier
#

Sorry what "CS" means

soft sparrow
#

Costumer Service.

noble glacier
#

I already did but they keep avoiding me

#

I formated my tablet but still the sam problem

hollow finch
#

@noble glacier I had a buddy who got that same message and didn’t do anything. Try restarting your phone/tablet. That’s what he did and it cleared itself

polar marshBOT
#

@noble glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT
#

@terse folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

daring axle
night cloak
#

Can i become the leader of a clan if the current leader has not played for a long time?

kindred parrot
#

hello

#

i want to know the best settings to run a gameloop emulator

#

and my pc isnt bad at all

vivid merlin
#

@night cloak No, however you can try to contact customer service via in-game and see if they can transfer it.

wanton silo
#

My Facebook account was hacked and my account was stolen in the game, and now I cannot recover my account. Please help me in returning my account, I spent a lot of money developing M4 and M7 in order to be unique and now I cannot log in

NAME: KSA々SADIQ

ID: 5242175339

The account was linked via e-mail and received the code, but I get a login failure message

I appreciate your cooperation with us

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @wanton silo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

wanton silo
#

We can help me ?

vivid merlin
#

Contact Facebook customer service to recover it, @wanton silo.

wanton silo
#

The hacker changed the Facebook email

loud helm
#

Hello my account as been hack need help

#

@wanton silo same bro with my

vivid merlin
#

The social media account or the pubg account? @loud helm

#

@wanton silo Unfortunately I am unable to assist with that, please do contact facebook.

wanton silo
#

You recently linked the account to an email

vivid merlin
#

@loud helm Please do contact facebook we are unable to provide assistance if the facebook was hacked.

loud helm
#

I will never use only Facebook again

wanton silo
#

When I register via e-mail, I get the code, but the message "Unable to log in" occurs

polar marshBOT
#

@south zodiac:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

loud helm
#

@vivid merlin can you help to get the pubgm account back before he unfriend everybody on my list

vivid merlin
#

Like i said, we are unable to help if the facebook account was hacked, please contact facebook. @wanton silo

#

@loud helm You can try to talk to in-game customer service but there is not much they can do if the facebook was hacked.

wanton silo
#

The account is linked via e-mail

#

I receive the login code but the message I am unable to log in comes

loud helm
#

@vivid merlin but I don't really need my Facebook what I need is my pubgm account😭 😭 😭 this the second account hack

buoyant salmon
#

What about AMD GPU render no fix ???!!!!!

wanton silo
#

Why is it not possible to log in via e-mail and have a verification code?

night cloak
#

Try with e-mail and password

wanton silo
#

We can help me !!!!

storm flumeBOT
wanton silo
#

I have the email linked to the game Why can't you?

vivid merlin
#

Like i said, if the facebook account was hacked there isn't much pubgm can do to help, you can try to contact them to see if you are able to link the account with another link and remove the facebook one. @loud helm

loud helm
#

Need to contact Facebook

night cloak
#

The logging in via email is bugged @wanton silo as it still in beta it’ll run a lot smoother when it’s been updated.

deep hemlock
#

Can we have the pmco official results or tencent cannot do that

wanton silo
#

My account is hacked and I have a way to log in by email and the code comes to me in the mail, but I can't log in

night cloak
#

The logging in via email is bugged @wanton silo as it still in beta it’ll run a lot smoother when it’s been updated.
@night cloak

wanton silo
#

But how do I recover my account when I spent a lot of money developing equipment

#

?

icy forum
mystic talon
#

Hey, i have a bug. I have Iphone XS Max and i cannot hear anyone from my teammates and the mic doesn't work also. It has worked, but now this bug happened like 2 days ago. Tried to reinstall, and still same problem. Any solution?

night cloak
#

@mystic talon have you tried a repair/restart device if that doesn’t work report it in #old.

#

@wanton silo use another social media or try contacting in game support we cannot help you any further with account related issues.

#

@icy forum do you need help.

#

@drifting jay report it in #old we have no information regarding if/when it’ll be fixed.

sweet plume
night cloak
#

@sweet plume you can file a claim or use the email provided in the screenshot. We as the discord community cannot help with account related issues.

sweet plume
#

THANK YOU FOR HELB ME @night cloak

icy forum
#

Oh mb @night cloak I didnt know this was in the support channel

#

But I can report a problem

night cloak
#

👍

icy forum
#

My graphics is stuck on balanced

#

I cant change it higher or lower

night cloak
#

@icy forum have you tried a repair reinstalling or restarting your device?

icy forum
#

Yep

#

It's been like that

#

For a few months

#

Since like

#

The start of this year

night cloak
#

@icy forum is the option there for you to switch graphics ?

icy forum
#

Yeah its there

#

It just doesnt update

night cloak
#

Okay can you report it in #old.

icy forum
#

Ight

queen bronze
#

Is there any mods or anything i can talk to please. Its urgent

dark fable
#

How do I activate a bromamce title?

night cloak
#

@queen bronze ask your question.

#

@dark fable you need a certain amount of synergy with the person to get the title.

polar marshBOT
#

@queen bronze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@dark fable you need 1000 synergy with the person to obtain the title.

abstract token
#

I wisj there was a 50v50 game mode

night cloak
#

@abstract token you can recommend this in #old

abstract token
#

Ok

night cloak
#

👍

vivid zinc
#

I need help bad so I got hacked awhile back and I’m unlinking my hacked twitter at the moment and the hacker linked a email/phone number to my account is there any way to remove this

grave lava
#

When will PUBGM release the AKM Roaring Tiger Upgradable Gun in the Global Version?

night cloak
#

@vivid zinc currently there is not not you can always try in game support tho.

#

@grave lava there’s no information regarding your query.

#

@dark fable did you get it I seen you talking in #pubg-mobile.

#

#old for feedback @night cloak.

fading geode
#

Hello

night cloak
#

How can we help you @fading geode

vivid merlin
#

@mortal wigeon I can't help answer those questions only you can.

fading geode
#

Oh i'm wrong of channel sorry

mortal wigeon
#

I want to help.

night cloak
#

@mortal wigeon you’ve been answered before. Please refrain from repeating the same query multiple times.

fading geode
#

Ah

night cloak
#

@fading geode do you need help now ? Discussion channels are #chat & #pubg-mobile.

#

Someone know the list of teams to pmco Europe

#

Inviteds and news qualify

fickle lantern
#

What it is on facebook icon?

night cloak
#

@fickle lantern the social media account will be unlinked in 7 days.

fickle lantern
#

It can be disabled?

night cloak
#

Yes when you login with that social media it’ll cancel the unlinking process @fickle lantern

fickle lantern
#

Hackers have facebook account

#

I dont know what to do

night cloak
#

You can contact in game support to have there social media removed or if it’s your Facebook contact Facebook and get him kicked off your Facebook.

fickle lantern
#

As soon as he logs into his account, he will immediately be offered to cancel the process?

night cloak
#

I’m not sure it gives a option it just cancels it.

fickle lantern
#

If 7 days pass and the account is not connected, will he be able to log into this account again?

polar marshBOT
#

@quick pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Not unless he’s connected it to another social media @fickle lantern

fickle lantern
#

Ok, thn

quiet steeple
#

can you help me @vivid merlin

vivid merlin
#

Whats wrong? @quiet steeple

polar marshBOT
#

@quiet steeple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Is Xiaomi Mi Note 10 Lite will be supported by 60 fps in next updates?

polar marshBOT
#

@lunar barn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

upbeat dove
#

i'm Pubg Mobile Emulator player and i love to play that game im playing this game on my laptop because of poor gamer im using PhoenixOS Which give us 60 FPS With Zero Lag best result so your recently update make us separated From Gameloop Lobby and now we are third party their have to much hacker and we are hurt when they kill us because we play fair gameplay, please will you check PhoenixOS and make PhoenixOS Lobby With Gameloop its request from every poor gamer, Also if possible make anti cheat system for Phoenix OS as soon as possible, Love You Pubg Mobile From PhoenixOS Poor Gamer

night cloak
#

Hello i am looking for help
My pubg account was hacked then i was able to recover it back and i was able to link it with all available ways but the account was saved at the hacker pubg application and he keep signing into my account how can i stop him

storm flumeBOT
fathom frost
#

Hello is the unlink hacked account option back on ? My account was hacked and I am trying to unlink it

upbeat dove
#

i'm Pubg Mobile Emulator player and i love to play that game im playing this game on my laptop because of poor gamer im using PhoenixOS Which give us 60 FPS With Zero Lag best result so your recently update make us separated From Gameloop Lobby and now we are third party their have to much hacker and we are hurt when they kill us because we play fair gameplay, please will you check PhoenixOS and make PhoenixOS Lobby With Gameloop its request from every poor gamer, Also if possible make anti cheat system for Phoenix OS as soon as possible, Love You Pubg Mobile From PhoenixOS Poor Gamer

calm pelican
#

Hello PUBG. I'm playing PUBG Mobile and my account has been hacked by someone else. I have proof that this is my account. Please help me

winter forum
#

Please help
I am not abel to link email or mobile no . When i link and enter verification code sometimes it says password incorrect n sometimes account incorrect please help asap

#

Please help
I am not abel to link email or mobile no . When i link and enter verification code sometimes it says password incorrect n sometimes account incorrect please help asap

#

Help please also password option is not showing

night cloak
#

@winter forum please do not spam the email login feature is in beta so it’ll be buggy give it some time and try again if your problem still continues wait for a update to fix the feature.

#

@calm pelican please contact customer support in game we cannot help with account related issues.

#

@fathom frost you can unlink social media accounts yes but I recommend you contact customer support to unlink.

#

@night cloak please contact in game support regarding your issues as we cannot help with account related issues.

#

Any one give me permission to report Cheaters Channel

#

I need to report Cheater

#

@night cloak no information regarding your query.

#

This was cheater stats

#

@night cloak the channel is currently closed so the current reports can be processed. When it reopens you’ll need to be mee6 level 10 to gain access to the channel.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@night cloak no information regarding your query.
@night cloak i mean when a new device comes the extreme fps coming with optimization update?

#

It’s all device dependent. But yes normally newer devices will has the option.

rain orchid
#

What happens if we play PUBG in ipad view on Android

night cloak
#

It’s all device dependent. But yes normally newer devices will has the option.
@night cloak
So in newer devices the option comes with pubgm update? Or newer devices will have the option directly?

slow roost
#

Is telporting a couple metres also come under hacks?

clever cargo
#

Why ancient event is not available in beta version

night cloak
#

They should already have it @night cloak

#

@clever cargo because they’re tearing new maps.

#

@slow roost it can be but normally it’s just there connection is horrid

clever cargo
#

And I killed my teammates with gun what the helk

timid sinew
#

Guys anyone has a discord server that organizes FPP scrims

slow roost
#

Oh.....but like a knocked out enemy went inside his squad house like real quick

night cloak
#

@slow roost possibly hacking but it’s not solid enough to know.

#

@timid sinew check #clans and #clans they’ll normally advertise the scrims they do etc

night cloak
#

@green hornet have you tried using a different connection?

green hornet
#

have you ever seen such type of ping?

#

@night cloak yes i did.. nothing happened

night cloak
#

@green hornet can you please report it in #old.

green hornet
#

why don't you check the last game patch. it's not only my problem it's happening with many players

#

@night cloak yes sure

noble trellis
#

Hello help!!!!!!!

#

My Twitter was hacked and the cheater is using my PUBG account to play!!! I tried to unlink but everytime he logs in, it will be revoked

#

I tried to revoke access on twitter too but pubg still has access to it

night cloak
#

@noble trellis you’ll need to contact in game support to get it unlinked, we cannot help with account related issues.

plucky gyro
#

Hi team

#

How to registered t3 customs

lone rivet
alpine brook
#

@lone rivet restart the game

lone rivet
#

Done it several times 😅

onyx spoke
#

It’s not PUBG it’s BUG-G

dapper raft
#

beta not opening on ios !!!

noble trellis
#

@night cloak thank you I will try

golden sparrow
#

Hahaha always bug

night cloak
#

@golden sparrow & @onyx spoke if you don’t have any questions please move to #chat

#

beta not opening on ios !!!
@dapper raft Yes, the team is aware of this problem they’re trying to buy another certificate for beta. The beta will be on iOS soon.

marsh skiff
#

Hello guys

#

Today a hacker has killed me and I made a screenshot of his account

storm flumeBOT
#

Hello, @marsh skiff!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

marsh skiff
#

Is this player normal?

night cloak
#

Report him if you find suspicious

weak smelt
#

Account has been logged in newer version☹️

#

please fix that bug as soon as possible

clear ocean
#

beta not opening on ios !!!
@dapper raft same

night cloak
celest shadow
#

#old, @weak smelt. Should be resolved in the next update or so.

night cloak
#

Beta is not available for iOS yet, it will be shortly keep and eye on #news.

clear ocean
#

Some say it is some say it isn’t

night cloak
#

@clear ocean it’s available for selected people but it anti globally available.

clear ocean
#

In pubg beta server a cordinator gave me the link

#

But the app that is downloaded keeps on crashing

night cloak
#

Yes just wait until it’s actually available for everyone then it should work fine. Patience is key PubgmSmart

clear ocean
#

😒

shadow nest
#

@night cloak tdm does not start in 2 min and i am only one in tdm map for 2 min. Fix this glitch

elfin needle
#

Hi good morning when coming character ochaers event

night cloak
#

@shadow nest #old I’m just a community member 👍

elfin needle
#

Hi good morning when coming character ochaers event

hexed holly
celest shadow
#

No ETA on such events, @elfin needle. Stay tuned.

polar marshBOT
#

@hexed holly:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

ocean spear
#

Pubg battle shop items are not refreshing every week.I reported this issue for more than 3 times and no response.Can i get some help over here atleast?

night cloak
#

You mean the redemption shop @ocean spear ?

ocean spear
#

Yes @night cloak

celest shadow
ocean spear
#

@night cloak Do you know any solution for it.I reported this already thrice and got no response

night cloak
#

@ocean spear no I do not us discord people are just community. Follow what piston just told you they’ll have a answer.

ocean spear
#

Ok

digital night
night cloak
velvet quartz
#

FIXED IT

#

I got the beta to work

#

The parsed packege glitch was no match for I

fickle sparrow
#

Hello, I'm trying to connect 3rd link email with my pubg id but it keeps saying "Action taken too quickly"

celest shadow
#

The email linking feature is in beta, @fickle sparrow. It should be addressed and improved in the next update.

fickle sparrow
#

Oh okay

grand meadow
#

My twitter account got hacked

night cloak
#

@grand meadow please contact twitter.

grand meadow
#

and if's linked with pubg what should i do

#

I already contacted twitter but no response

vagrant forum
#

@velvet quartz, let me know how you managed to do it in #pubg-mobile

storm flumeBOT
#

Hello, @digital storm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sudden sable
#

Where can i find 1.0 beta ?

grand meadow
#

And my pubg account is linked with twitter and google play games and email but i forgot the email , the other thing is the hacker got into pubg with newer version so. I lost access to my account through google play games

vagrant forum
#

Link is in #news, @sudden sable.

grand meadow
#

What should i do

celest shadow
#

Remember to not share your social media account details with any third-parties or to unknown websites, @grand meadow. Your account is your responsibility—if possible, change your Twitter password and enable two-factor authentication for an extra layer of protection. In addition, contact the in-game customer service for further assistance regarding account related issues.

grand meadow
#

To whom should i contact if i want pubg to unlink my twitter account ?

fresh latch
#

i need arabic supp

grand meadow
#

Cuz i sent many emails but no response @celest shadow

storm flumeBOT
#

You can contact the customer service via the game settings, @grand meadow. Refer to subpoint 5.3 in #faq for further instructions.

fresh latch
#

or arabic server plz

celest shadow
fresh latch
#

@celest shadow ty

celest shadow
#

You are welcome.

wheat field
#

What should I do regarding this ?

#

I deleted the game and downloaded it several times and still the message is appearing

#

Is it a bug?

polar marshBOT
#

@fresh latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow
#

As I mentioned earlier, keep your social media accounts safe, @wheat field. Do not share it with third-parties or anyone else. Such error may be because your account was accessed by an unauthorised person. It should be resolved within the next update or so. I suggest that you change your social media passwords and enable two-factor authentication if possible.

wheat field
#

I have changed all my password and everything linked to this account

#

Hope it gets solved until next update

silk condor
#

Hello guys

#

@celest shadow I can solve this problem

celest shadow
#

Could you elaborate?

silk condor
#

@wheat field just go to gameloop EMU the main screen and update the google play service

#

and close it and login again

wheat field
#

@silk condor where is it?

#

Gameloop?

celest shadow
#

Gameloop is an emulator however.

silk condor
#

from here

wheat field
#

Ha but can I acces it on my mobile?

silk condor
#

no its from gameloop

#

and mobile too

#

I think

digital storm
#

Quick question, when is the channel for reports going to be re open?

wheat field
#

So I have to download gameloop from Google I guess @silk condor

night cloak
#

@digital storm it’ll reopen as soon as the current reports have been processed.

#

@wheat field it’ll be fixed in the next update there’s currently no work around.

digital storm
#

@night cloak alrighty thanks.

night cloak
#

👍

wheat field
#

My RP is going to go waste

night cloak
#

Okay your account safety is your responsibility. Please move to a discussion channel.

wheat field
#

This ain't done , I have been facing a lot more bugs recently like mic glitch all the times when I play custom room matches

#

Where is discussion channel@night cloak ?

night cloak
wheat field
#

But there I can't share this screenshot

#

I have changed all my passwords

night cloak
#

You’ve been told what to do by a member of staff.

wheat field
#

Ok

silk condor
#

From where I can have role to add video cheater and hacker ? @night cloak

night cloak
#

The #cheater-reports is currently closed it’ll reopen when the current reports have been processed. You’ll need mee6 level 10 to gain access to the channel when it reopens.

true wasp
#

when erangel 2.0 will come?

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @true wasp. Once we do, we will publish further information in #news.

thorny cedar
#

Excuse me
Can an Arabic keyboard be used in the gameloop emulator, or is it considered a violation ??

storm flumeBOT
night cloak
#

hello can someone help me please

#

?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak
#

@night cloak yes state your issue please

odd linden
#

Hello I have to report a couple of cheaters but I don't have permission to send message in report cheater group!

night cloak
#

It's better to use the default keyboard in emulator @thorny cedar

torn hawk
#

How to download beta pubg on pc?

night cloak
#

so i play on emulator can i tell you here?

#

You cannot @torn hawk.

#

@torn hawk beta is strictly for mobile devices

storm flumeBOT
torn hawk
#

@night cloak ok

night cloak
#

@odd linden you need to have level 10 in this server.

odd linden
#

How to increase level? @night cloak

night cloak
#

Keep chatting in #chat and #pubg-mobile to increase the level.

torn hawk
#

There is to download from ld player beta pubg

night cloak
#

Playing beta version in emulators is against the ToS, @torn hawk

torn hawk
#

@night cloak I didn't understand

night cloak
#

You'll get ban

thorny cedar
#

@night cloak But the default does not contain Arabic and I do not know how to speak English ..
Is there a solution that does not cause a problem for my account ??

torn hawk
#

@night cloak oh k

night cloak
still edge
golden brook
#

Anyone help me to get my account back

still edge
#

Help me...

thorny cedar
#

@night cloak ok .. i am sory

golden brook
#

Someone is using my account

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @golden brook. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

@still edge you need to wait for an update, make you haven't shared your account with thrid parties and download the game only from official stores. For further contact in-game customer service.

still edge
#

@night cloak waiting since last 2 months

night cloak
#

Contact in-game customer service

still edge
#

Okay

reef jacinth
#

Hi is there any way of changing the email address or unlink it from my account and could you reconsider it thanks

night cloak
#

It is not possible for now, @reef jacinth as the feature is in beta version. Feedbacks are welcomed in #old

uneven lily
#

Hi. Does anyone have the beta version patch notes? If yes, please send me

reef jacinth
#

Thanks

night cloak
#

@uneven lily you can find it in the beta server, only the one who is selected can have the access. and the registration will start within a few days.

uneven lily
#

Can i have the link for the beta server?

golden brook
#

I need a help

storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, @uneven lily:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

night cloak
#

Accessing the server without registering will lead to a ban @uneven lily.

storm willow
#

@golden brook state your issue!

golden brook
#

My pubg account was stolen and using by sumone

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @golden brook. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

golden brook
heavy vortex
dusty dawn
#

Ok

golden brook
#

Where I want to talk about this

heavy vortex
#

Follow what the bot said. @golden brook

wheat elbow
#

Hello guys..
Could you please help me I lost all my uc ..
Someone hacked my account and removed all my UC.
Plz help me

storm flumeBOT
#

You can contact the customer service via the game settings, @wheat elbow. Refer to subpoint 5.3 in #faq for further instructions.

frank surge
#

I would like to ask for assistance about my ping, From yesterday when I got into a match 60% of times I got 190 ping even though when I check the Asia server it was around 80 ping sometimes I could get good ping but most of the time it's the ping I usually get on NA server

sullen palm
#

is now beta available in ios????]

potent fable
celest shadow
#

It will be available soon, @sullen palm.

sullen palm
#

It will be available soon, @sullen palm.
@celest shadow whenn!!!!

celest shadow
#

Do not share your account details with third-parties, @potent fable. Be patient and wait for the next update for the issue to be resolved.

#

No ETA on that, @sullen palm.

sullen palm
#

No ETA on that, @sullen palm.
@celest shadow please release it asap!!!

potent fable
#

@celest shadow the next update when ?!

long saddle
#

Any tell me when nxt season of crew challenge start????

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @potent fable. Once we do, we will publish further information in #news.

long saddle
#

@storm flume bro tell when nxt crew challenge start

potent fable
#

@storm flume thank u

celest shadow
#

@dry coyote, avoid using the word "ban".

true flax
#

When will Crew challenge start ?

dry coyote
#

Ok bro

celest shadow
#

You will need to use a mobile phone to play the Bonus Challenge, @dry coyote.

long saddle
#

@true flax bro I have same doubt

dry coyote
#

Hi., am an emulator player can i play bonus challenge. Is there any problem on emulator playing bonus challenge. Anyone tell me please if an emulator get problem because of playing bonus challenge

long saddle
#

@dry coyote you cant

celest shadow
#

You cannot use an emulator to play the Bonus Challenge, @dry coyote.

dry coyote
#

@celest shadow what happens if I played in emulator?

night cloak
#

@storm flume when is the next crew season coming?

celest shadow
#

You'll most likely get an error notice, @dry coyote.

dry coyote
#

Yeah ok

potent fable
#

@celest shadow the problem just on this mobile phone i have another one and the game works on it

celest shadow
#

I don't quite understand, @potent fable. Could you elaborate?

long saddle
#

@celest shadow bro when nxt crew challenge start

celest shadow
#

I don't have any information on that matter, @long saddle.

potent fable
#

@celest shadow I have 2 iphone I downloaded pubg on the other one and tried to open the game and it worked there but this mobile which was the basic one were I played from the beginning this message appears to me

night cloak
fading badge
#

Sponsor

celest shadow
#

@potent fable, could you send a screenshot here?

sweet cedar
#

Hi, can a third part game launcher give problems with my account? Is safe in your opinion OXO game launcher?

night cloak
#

It’s not safe to use third party software it puts your account at risk of a ten year ban @sweet cedar

sweet cedar
#

Thank you😎

manic moth
#

hi will there be payload 2.0 in pubg beta v 1.0

night cloak
#

@manic moth no information regarding your question @manic moth

manic moth
#

ok

pastel jungle
#

@everyone how to set DNS to 1.1.1.1

vagrant forum
#

Use the DNS Changer app if you are on android, @pastel jungle.

pastel jungle
#

Can u dm me

#

Is this ok

night cloak
#

It is telling sever timed out

vestal viper
#

@pastel jungle changing dns would not affect your gaming experience tbh.

pastel jungle
#

I k

#

But idk how to do it

#

And I am just asking a perfect app to do it

vagrant forum
#

@vestal viper, they say it fixes the voice chat issue.

pastel jungle
#

Yeah

night cloak
#

It is telling sever timed out
@night cloak help me please

vagrant forum
#

@pastel jungle, the screenshot you shared is the one.

pastel jungle
#

Thanks

vestal viper
peak pasture
#

Facing ping problem continous 140ms in asia server from 3 days please fix this isaue

pastel jungle
#

Facing ping problem continous 140ms in asia server from 3 days please fix this isaue
@peak pasture
I have 180+ ping

vagrant forum
#

@peak pasture, please report the issue with your region, ingame numeric ID, internet type and device model in #old.

polar marshBOT
#

@vestal viper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pastel jungle
#

Which one shoudl I change

vagrant forum
#

First one

pastel jungle
#

Ok

#

And then

#

What to do

snow sky
#

Is it true that it cannot be unlinked ?

night cloak
#

If server support says something then it’s true.

pastel jungle
#

What to do next?

digital bolt
#

Next update you gave to anti- cheating system

night cloak
#

If server support says something then it’s true.
@night cloak help me please

snow sky
#

Then why is the unlinking option introduced ?

night cloak
#

What’s your issue @night cloak

#

@snow sky to unlink one social media account ?

snow sky
#

But will it unlink ?

night cloak
#

Only loading beta version

snow sky
#

Because as per screenshot it says it cannot be unlinked

night cloak
#

If you use the unlinking feature it should unlink yes.

snow sky
#

???

night cloak
#

@celest shadow can help you @snow sky

snow sky
#

Who is piston

night cloak
#

@snow sky staff

#

Person

snow sky
#

Tencent staff ?

night cloak
#

@snow sky yes

#

No.

#

Only loading beta version
@night cloak help me

snow sky
#

No.
@night cloak then don’t bother

night cloak
#

@night cloak a memeber if staff will help you.

#

Ok when

#

@snow sky there’s no tencent staff here.

#

Shortly @night cloak

sharp onyx
#

@night cloak what seems to be the issue?

snow sky
#

There are if you find them

arctic portal
#

Facing ping problem after update of ancient templ

vocal hazel
#

I have seen many players including me are not getting guranteed reward in 5 spins in the pharoh event. I Spin 5 times and did not get any legendary or mythic. I only got that pharoh coins. I think this is a glitch or bug. Please improve this. And please send me something. I waste my 300 UC
Id~ 5230554469

snow sky
#

But can’t send mesaages to them

night cloak
#

@night cloak what seems to be the issue?
@sharp onyx my beta version is loading only

snow sky
#

If anyone knows then let me know

arctic portal
#

Wrong sorry

strange stirrup
#

Hello
I have a problem. My Facebook account has been stolen and I want to cancel the link, but I am not able, because everything that cancellation enters the game and its link account with Twitter and an email. I want to disengage Facebook as soon as possible.

sharp onyx
#

@night cloak can you please do an internet speed check and post the result here?

vocal hazel
#

I have seen many players including me are not getting guranteed reward in 5 spins in the pharoh event. I Spin 5 times and did not get any legendary or mythic. I only got that pharoh coins. I think this is a glitch or bug. Please improve this. And please send me something. I waste my 300 UC
Id~ 5230554469

sharp onyx
#

@strange stirrup contact in game customer support

arctic portal
#

Facing ping problem after update of ancient templ <@&481161015728406538>

night cloak
#

@night cloak can you please do an internet speed check and post the result here?
@sharp onyx ok

#

@arctic portal don’t ping that role

alpine brook
#

@night cloak Stop downloading maps & resources. Already told you

arctic portal
#

Ok

night cloak
#

@arctic portal you’re elite how do you not know that you’re not suppose to ping that role.

alpine brook
#

That's the reason of loading

night cloak
#

@night cloak Stop downloading maps & resources. Already told you
@alpine brook ok

#

Hi

arctic portal
#

But i am getting 140ms ping after update ,

night cloak
#

@night cloak what’s your issue ?

elfin canopy
#

@arctic portal ----> #old along with your device, UID and the network (data/WiFi) you're using.

Only mention the role in emergency cases.

night cloak
#

You guys

#

@arctic portal have you tried a different connection ?

strange stirrup
#

@sharp onyx I did that and it wasn't helped

arctic portal
#

@night cloak i use jio 4g but i tested speed its giving me 14mbps Down/10mbps up

night cloak
#

What is EU GDRP?

#

Then do what mav said @night cloak and wait patiently for a fix.

arctic portal
#

@night cloak i use jio 4g but i tested speed its giving me 14mbps Down/10mbps up
@arctic portal & i use band 40 Which is a Highest Speed Providr in Internet