questions

[proven crescent]

@sand path here you go

[sand path]

Noted.

[pulsar fiber]

@polar marsh thanks 😊

[restive forge]

@sand path not problem

[proven crescent]

Noted.
@sand path
When will this issue be fixed?

[sand path]

@proven crescent I have forwarded it. Since it seems to be affecting a lot of users. You Don't have to worry. It will be fixed.

[radiant leaf]

g

[proven crescent]

I hope soon, I want my damn bragging rights 😂

[pallid quest]

Halp pleas

[polar marsh]

@pallid quest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[little holly]

How can I know new updates

[night cloak]

did the beta come ?

[heavy vortex]

keep an eye on #news

[pulsar fiber]

who can help me with any uc 🙏🏻🙏🏻🙏🏻

[covert pollen]

While trying to play some matches today, this happened
-Loading
-Match server timed out
-Enter match again
-Match server timed out
-You were killed in the last round
3 times
My internet is 30mbps and it had no problems

[night cloak]

While trying to play some matches today, this happened
-Loading
-Match server timed out
-Enter match again
-Match server timed out
-You were killed in the last round
3 times
My internet is 30mbps and it had no problems
@covert pollen prolly your internet.

[covert pollen]

@covert pollen prolly your internet.
@night cloak 30mbps isn't enough?

[onyx cairn]

Data speed is not data rate

[night cloak]

@covert pollen it depends on the ping not your WiFi speed.

[covert pollen]

hmm... I tried on my iPad and it was loading swiftly

and then switched to phone

I couldn't even get into a game and died 3 times

once by drowning and twice by being killed by bots

then tried iPad again and it was laoding quick again

[night cloak]

@covert pollen troubleshoot your WiFi.

did the beta come ?
@night cloak
Yes 1.7gb update

[covert pollen]

@covert pollen troubleshoot your WiFi.
@night cloak just for the phone?

[umbral barn]

Indian bonus challeng reward not refresh when it refresh plz tell

[night cloak]

@umbral barn same problem

@night cloak where can i download the beta

.beta

[covert pollen]

says 28 Mbps

[night cloak]

I don't know bro😅
I downloaded it when 0.18 was coming
Someone shared me link

<@&639889499718942720>

[covert pollen]

6/21 ms ping

[heavy vortex]

@night cloak bruh.. why u pinged the role

[covert pollen]

upload speed 27mbps

[heavy vortex]

you could have tagged a mod

@night cloak stop

@sand path

[covert pollen]

don't ping role

[night cloak]

@heavy vortex why bonus challenge reward aren’t refreshed from 3 weeks ?

WHERE CAN I DOWNLOAD BETA <@&481161015728406538>

[hard arrow]

There's a problem with graphics in OnePlus 7 pro. HDR with extreme fps not working. Can you please tell me when it will be resolve.

[covert pollen]

only ping the staff member who is online

[heavy vortex]

@night cloak don't ping roles

[covert pollen]

WHERE CAN I DOWNLOAD BETA
@night cloak
NO

[night island]

Block now pubg

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

@heavy vortex give me solution

[night island]

İt is hack

[night cloak]

Please do not use the Moderator mention for that @night cloak next will be a mute.

[sand path]

While trying to play some matches today, this happened
-Loading
-Match server timed out
-Enter match again
-Match server timed out
-You were killed in the last round
3 times
My internet is 30mbps and it had no problems
@covert pollen
Set DNS to 1.1.1.1

[covert pollen]

@covert pollen
Set DNS to 1.1.1.1
@sand path for the router?

[storm flume]

Hello, @night island!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night island]

How many of these were enough

[covert pollen]

or for the phone

[sand path]

@covert pollen refer to #faq 4.5

[night cloak]

why bonus challenge reward aren’t refreshed ?

rock where can i download beta

[hard arrow]

There's a problem with graphics in OnePlus 7 pro. HDR with extreme fps not working. Can you please tell me when it will be resolve.

[night cloak]

can i ping rock

rock47

[covert pollen]

thank you @sand path

[night cloak]

Nadeko did the beta came

[covert pollen]

you'd only know from the beta server

which is no

[night cloak]

<@&639889499718942720> <@&481161015728406538> why bonus challenge reward aren’t refreshed ?

[covert pollen]

the beta usually comes in the 5th/6th week of the current season

[heavy vortex]

@night cloak do what the bot told you above

[night island]

Hello, @night island!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@storm flume How many times have I done this

[covert pollen]

first apply for the beta

[night cloak]

where to apply beta

[night island]

You do your duty now

@storm flume

[sand path]

@night cloak ask @blazing saddle

[night cloak]

@blazing saddle why bonus challenge reward aren’t refreshed ?

[covert pollen]

so DNS changer is a VPN?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[sand path]

In this server https://discord.gg/pubgm-india
@night cloak

[night cloak]

nadeko when will beta come

[covert pollen]

does someone know what relation PUBGM smoothness has with the storage free in the device?

[sand path]

nadeko when will beta come
@night cloak
No dates yet

[covert pollen]

I have 15/54 GB free and PUBGM lags a lot

[blazing saddle]

@night cloak Sorry there is no public information regarding the bonus challenge rewards. It may get refreshed soon.

[vagrant forum]

@night cloak, the registration for beta 1.0 hasn't started yet.

[covert pollen]

i'd keep my eyes up for beta in the 5th or 6th week

3rd week started today right?

[exotic anvil]

Why my tire rest every time 😭

#questions

[covert pollen]

because you're playing solo and squads

Nadeko its because of his game mode

[vagrant forum]

You are playing two different game modes

[exotic anvil]

I'm playing solo ffp

[heavy vortex]

and squad too

[covert pollen]

why does it show squad then??

[sand path]

The bronze one is squad. @exotic anvil

[covert pollen]

🙄

[vagrant forum]

TPP/FPP

[exotic anvil]

But i not get any ban

[covert pollen]

TPP squad and FPP solos is different

[sand path]

Yeah. You didn't play there before

It starts from bronze 5 for different tiers.

[heavy vortex]

Bronze is in squad tpp.. and diamond is in solo fpp..

[covert pollen]

don't play TPP squads and you'll play in diamond

[odd cave]

@sand path it shows me your playing PUBGM?

[exotic anvil]

Everything is rest

😒

[covert pollen]

what

[heavy vortex]

bruh.. please learn to read@exotic anvil

[vagrant forum]

You are playing two different game modes, @exotic anvil.

[covert pollen]

you clearly ignored what all of us said

[spark ingot]

Can Any One Tell Me In New Event How To Collect Pharoah Key

[covert pollen]

there's no point in further justification let him believe bois

[exotic anvil]

@covert pollen no bro

[covert pollen]

what

nothing is reset, why are you making a big deal off this?

[vagrant forum]

You may move over to a discussion channel now.

[covert pollen]

better idea

[exotic anvil]

Ok

[teal panther]

Ok. I had the Pharao X-suit. Cool stuff. I also upgraded it to get the emotes.. Cool stuff. Then I put it on. I also added a cat head and boom...suit is gone. is not in my inventory anymore, I cannot find it. The workshop is still showing it upgraded, i still have the emote, (which says you cannot use it as you are not wearing the suit), but the suit is nowhere to be found. That is real money I spent that just seems to have vanished.
ID: 5171099413
Posting it here with screenshot as there is a 6 hour slow mode in the #old channel @celest shadow

And yes, I restarted the game, I even logged out and logged back in. The suit is gone

[celest shadow]

When you first got the X-Suit, was it in the outfits section, @teal panther?

[heavy vortex]

Please check once under legendary outfit.. @teal panther

[teal panther]

I am not 100% sure but must have been. I was also wearing it in a couple of games

Check the screenshots @heavy vortex it is not there

[heavy vortex]

You only showed the mythics

[zenith oar]

Please tell me about this

[celest shadow]

Did you change your outfits or were you just back to the lobby with no outfits when a match ended, @teal panther?

[sand path]

@sand path it shows me your playing PUBGM?
@odd cave
Because I was

[zenith oar]

I already updated the game

[sand path]

@teal panther noted.

[heavy vortex]

@teal panther Please Once scroll down and check if it's their under legendaries.

[teal panther]

I changed outfit. I had added a helmet and then the white cat head. Helmet was ok, white cat head made the suit disappear

I did get the suit from the draws

[vagrant forum]

@zenith oar, you would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources.

[sand path]

Is it back? @teal panther

[native coyote]

It is not yet epic for out of the red element. Among purple or legendary items @teal panther

[celest shadow]

@teal panther, the X-Suit is either in your outfits section or somewhere else. I'm not sure where to choose the X-Suit from yet.

[sand path]

Did you check the entire outfit section? It is not mythic yet. @teal panther

[teal panther]

Mystery solved. It is ‘only’ a legendary

[native coyote]

@sand path I think so too

[sand path]

Mystery solved. It is ‘only’ a legendary
@teal panther
For now, yes

[native coyote]

the problem is solved

[night cloak]

Pubg mobile Devs are having a lot of fun by delaying beta update 😂
Till now they didn't gave it

[teal panther]

Thanks. Was scrolling through the whole inventory but overlooked it. Hav a few outfits to scroll through.

[native coyote]

Is the next version of Pubg Mobile 1.0?

[night cloak]

@native coyote yes

[vagrant forum]

@night cloak it isn't delayed, they never gave a date for its release.

[teal panther]

Thanks @sand path , @celest shadow and @heavy vortex for the quick help

[native coyote]

This update is coming this month, right? (Pubg Mobile1.0)

[night cloak]

@vagrant forum bro every time they released beta of a particular Version 1.5 months before global update
This time one month left still no update
They also said it is ready but they didn't gave😂

[celest shadow]

All good, @teal panther. Enjoy the game!

[rose prairie]

I have completed the deadeye achieve ment it is not getting showed up as I have done it many times.. please help

@heavy vortex I have completed the deadeye achieve ment it is not getting showed up as I have done it many times.. please help

[heavy vortex]

headshot percent is not 100

it must be 100% and no extra bullet used

[vagrant forum]

It must be 3 bullets, 3 headshots and 3 kills

[rose prairie]

It is

[heavy vortex]

u have 80% headshot.. should be 100

[rose prairie]

I have done that many times

[heavy vortex]

some other mistake would have happen.. It's a bit tough

[amber cedar]

Above platinum tier@rose prairie

[rose prairie]

Yes platinum 3

I got chicken master and pacifist this month

Not deadeye

@heavy vortex please help

[heavy vortex]

Try again with Bolt action and 3 headshot.. no miss

If the same thing happens again.. Post in #old because many have this problem

[rose prairie]

Thank you

[night cloak]

Hii

[wraith brook]

@night cloak Any problem buddy ?

[craggy blade]

@lime juniper Unlinking is officially back?

[night cloak]

yea @wraith brook

[wraith brook]

Tell please

[night cloak]

My acc was not opening

[solid tree]

Hlo anybody there

[night cloak]

Any news about pubg mobile beta 1.0
So eagerly waiting for it
It is not coming 😭😬

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @solid tree. Remember to read through #faq before asking questions in the support channels.

[wraith brook]

@night cloak Patience

[storm flume]

Use of unauthorized third-party software or methods, @solid tree, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@solid tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith brook]

@night cloak Can u explain the Issue ?

[night cloak]

@wraith brook plz tell at least till when it will come then only I can have patience 😭😭

Hi, How can I disconnect my email link from my account?

@craggy blade yes

@night cloak you cant

[craggy blade]

@night cloak They didn't told us

[night cloak]

@night cloak 2022

who

[craggy blade]

#news was there for a reason

No update, no patch, no news

[night cloak]

It will announce, I hope so...

https://cdn.discordapp.com/attachments/513314726131007501/740156676329570354/Screenshot_20200804-160723_PUBG_MOBILE.jpg

[craggy blade]

It will announce, I hope so...
@night cloak Keep hoping. Good luck.

[lime juniper]

@lime juniper Unlinking is officially back?
Yes, @craggy blade. We will make an announcement soon.

[patent hamlet]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @patent hamlet. Remember to read through #faq before asking questions in the support channels.

[craggy blade]

Ok, Thank you @lime juniper @night cloak

[patent hamlet]

Anyone help please

[night cloak]

@patent hamlet please state the issue.

[patent hamlet]

In regional solo win my Solo wins 22 and top 100 solo wins 16 but i am not ranked why

@night cloak help

@night cloak check image

[night cloak]

It refreshes every Monday 00:00 UTC

[patent hamlet]

Yes bro but my not refresh

[night cloak]

Then it will be doing so in the next week.

[patent hamlet]

My solo wins in sUnday 22

[night cloak]

@night cloak 2022
@night cloak 😭plz don't joke

[weary cosmos]

global version : 0.19.0.13918
kr version : 0.19.0.13911
why different?

[tawdry finch]

Cause they are two different apps bro

[weary cosmos]

pubgmobile.com <- download newest apk and version is updated

different build

why

[night cloak]

240 UC was Deducted from my account when i spin the 300 Silver Fragment Spin 😦 also my game crashed after that ps: i am using gameloop

[limpid socket]

@night cloak contact in game customer support

[night cloak]

no reply from them 😦

[limpid socket]

Well, you just need to be patient and wait

[night cloak]

@limpid socket okay Thanks 🙂

[polar marsh]

@cerulean nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[opaque saddle]

How Can I open My game ? Umi have enough phone storage it says Unable to unzip update Storage problem

How to fix this pl I have enough storage tho

[fossil iris]

I need to know how is baseball to unlik account that you are not logged in

[opaque saddle]

What ?

Its a 200+ mb update but i cant open tho

[feral relic]

Has beta update come?

@inland dust hello

Has beta update arrived?

[wraith brook]

@feral relic It's not beta update bro

[night cloak]

@inland dust yes

[wraith brook]

@feral relic It's for all . Slowly coming to all

[night cloak]

@opaque saddle from where did you Download the game.

[opaque saddle]

Playstore

[inland dust]

@inland dust yes
@night cloak sorry i was making bot and it make a self reply bug and using my account to send hello

[feral relic]

@wraith brook what are you talking about?

[opaque saddle]

I did play it but as i open now it have an update 240mb i think dn it says tht thing

[wraith brook]

@feral relic Same question to you ? From morning you are asking

[feral relic]

@wraith brook Beta PUBG MOBILE. Test server of pubg mobile

[night cloak]

@opaque saddle it needs about 8Gb of free storage

[inland dust]

@feral relic and please don't call me for this PUBGM(server) related issues
I don't work here

[night cloak]

@feral relic it hasnt released yet

[feral relic]

@inland dust I didn't call you

[wraith brook]

@feral relic People here are talking about the global update today .

[feral relic]

I didn't get any

[inland dust]

Proof:

[night cloak]

@inland dust Do you know that what you have done is against the ToS of Discord, repeating will lead to a ban.

[inland dust]

@inland dust Do you know that what you have done is against the ToS of Discord, repeating will lead to a ban.
@night cloak i forgot sorry
i copied my token instead

[wraith brook]

@feral relic Patience

[feral relic]

First you said hello

[night cloak]

FYI, @inland dust . https://discordapp.com/terms

[nocturne harness]

Can somebody gift me the royale pass i cant buy it because there are problems in my country

[ionic lion]

Pls help

[gritty glade]

Can somebody gift me the royale pass i cant buy it because there are problems in my country
@nocturne harness

Which country? And what's currency?

[celest shadow]

How may I help you, @ionic lion?

[nocturne harness]

I really need it it has op thingas in it

[night cloak]

in 6 days only fb remains?

[woven atlas]

@night cloak yes

[celest shadow]

That's correct, @night cloak.

[night cloak]

💜

[gritty glade]

in 6 days only fb remains?
@night cloak

Means? New feature!

[storm willow]

You shouldn’t login with playstore in the meantime

[ionic lion]

Pls help

[night cloak]

@opaque saddle it needs about 8Gb of free storage
@night cloak pubg mobile?

[fossil iris]

Now it's easy for the hackd account

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ionic lion. Remember to read through #faq before asking questions in the support channels.

[ionic lion]

Can anyone help

[wraith brook]

@nocturne harness Please no begging

[storm willow]

@ionic lion State your issue!

[celest shadow]

Please state your issue, @ionic lion.

[nocturne harness]

Not begging am asking

[ionic lion]

Where’re

[storm willow]

Here

[gritty glade]

Not begging am asking
@nocturne harness
😂

[ionic lion]

I just wana ask why I can’t promote my server in this

#clans

[wraith brook]

Level 10+

[storm willow]

That’s server rules, Please read #735483472432594994

[ionic lion]

Oof

How much level is now

[storm flume]

This command is disabled in this channel, @onyx cairn. Please execute the command in #481204134859505684 instead.

[onyx cairn]

Refer to this^

[storm willow]

Even if you get level 10 you cannot promote your server @ionic lion

[ionic lion]

Then how should I do

[celest shadow]

@ionic lion, you are not allowed to advertise your server within any channels of this server.

[ionic lion]

No I want to recruit people for my pubg clan

[storm flume]

Your level is defined by your Discord server activity, @ionic lion. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different color roles that are displayed separately in the online list, each with additional unique privileges, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to stream video.
:white_small_square: 20 | <@&440672686729854987>: Ability to change nickname.
:white_small_square: 30 | <@&440673488265543692>: Ability to react to messages.
:white_small_square: 40 | <@&440672966011781126>: Ability to use external emojis.
:white_small_square: 50 | <@&460737583354216468>: Ability to attach files.
:white_small_square: 60 | <@&477057228814155787>: Ability to send links.

[celest shadow]

You can send a clan recruitment message in #clans and nothing more, @ionic lion.

You must remove any links in the clan recruitment message, whether that be image or Discord invite link.

Be advised, thank you.

[sterile glacier]

Hello I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sterile glacier. Remember to read through #faq before asking questions in the support channels.

We are unable to provide assistance if you do not ask a question or state a problem, @sterile glacier. Remember to read through #faq before asking questions in the support channels.

[sterile glacier]

I need help

My facebook account is hacked
So please pubg help me to unlink it

[gritty glade]

Why Bonus Not Refreshing this week, how can i redeem my point

[fossil iris]

@storm willow if the hacker can login and me no so it's is for him to delete may account

[sterile glacier]

🥺

[storm willow]

if you can’t login means the account is already not accessible. You need to contact customer support ingame.

[stoic linden]

Hlo frnds

[fossil iris]

@storm willow looooool customer support i did

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @sterile glacier. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

We are unable to provide assistance if you do not ask a question or state a problem, @stoic linden. Remember to read through #faq before asking questions in the support channels.

[stoic linden]

Sorry

[polar marsh]

@visual wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

You shouldn’t login with playstore in the meantime
@storm willow I don't have a google account

[livid ivy]

Hello, I am having trouble logging into my account, it was associated with my Facebook account, but after the update, I could not log into it even with Facebook. I have been playing since the first season and really do not want to lose progress, I hope you will help me, thanks in advance.
Sorry for my bad english...
Account nickname: Monolitovezs
ID: 553885885

[cerulean zinc]

@livid ivy was it hacked or something?

[livid ivy]

No

Just can’t logging

[cerulean zinc]

Try telling about this prob in #old

[livid ivy]

Ok,thx

[night cloak]

nahi

who all play pubg mobile

??

[drifting moon]

My second linked pubg account hacked ..? How i unlink that account

[cerulean zinc]

What Assistance do u need. @night cloak

[night cloak]

idont

My pubg mobile is not opening

[cerulean zinc]

@drifting moon in game support will help u better

[night cloak]

i checked the wrong chat

[drifting moon]

@drifting moon in game support will help u better
@cerulean zinc How ..?

[cerulean zinc]

@night cloak #chat

[sterile glacier]

Hello, My facebook account was hacked and it was linked with my pubg but, I can acces my pubg account through playgames
So, please help me
I want to unlink facebook from my pubg account

[cerulean zinc]

@drifting moon try contacting them about the issue

[drifting moon]

@drifting moon try contacting them about the issue
@cerulean zinc How to contact ..?

[cerulean zinc]

@sterile glacier u cannot unlink,

@drifting moon in game customer service

[night cloak]

Please reply my pubg is not opening

[sterile glacier]

@cerulean zinc why the option came

[night cloak]

We have customs tonight

[drifting moon]

@drifting moon in game customer service
@cerulean zinc ok

[night cloak]

@night cloak @sterile glacier

[cerulean zinc]

@night cloak ur phone supports it?

[night cloak]

@cerulean zinc yes

[cerulean zinc]

Which device?

[tawdry finch]

@storm willow if the hacker can login and me no so it's is for him to delete may account
@fossil iris you have any other way of logging in ?

[night cloak]

Samsung j7

@cerulean zinc

[sterile glacier]

@cerulean zinc the option came or not to unlink?

[cerulean zinc]

Try elaborating this issue in #old @night cloak

[night cloak]

why unlink feture are added, Pubg also know hackers are linked there account in our id.WTF

[sterile glacier]

@cerulean zinc yes it is showing

[quartz walrus]

No way to unlink social media only Google Play account

[cerulean zinc]

^

[celest shadow]

You can unlink your Google Play Games, Twitter and Facebook.

[sterile glacier]

Ok

[quartz walrus]

How only Google Play account options coming

[fossil iris]

@quartz walrus ya you can

[tawdry finch]

why unlink feture are added, Pubg also know hackers are linked there account in our id.WTF
@night cloak you have any other mode of signing in to your game ?

You can unlink your Google Play Games, Twitter and Facebook.
@celest shadow no email ?

[celest shadow]

Email unlinking is not included.

[tawdry finch]

Email unlinking is not included.
@celest shadow okay

[fossil iris]

@tawdry finch no he is like me and you and 100 of players the haker can play and the owners no

[fluid onyx]

How to fixthis plzz help

[tawdry finch]

@tawdry finch no he is like me and you and 100 of players the haker can play and the owners no
@fossil iris i am trying to help you out, I am also facing the same issue. Just make sure your social media linked accounts are safe with you

[night cloak]

@tawdry finch email

[fluid onyx]

As hacker is using my id nd i m not able to open acc.

[night cloak]

please solve this issue before adding unlinke feture

[fossil iris]

@tawdry finch ya I know but we can't log in

@tawdry finch and now tha haker can unlik ower email before the update com

[tawdry finch]

@tawdry finch email
@night cloak try to unlink the account the hacker linked to your game, it may unlink his account

[forest frigate]

Sultan it is beta version

[fossil iris]

No

Global

[celest shadow]

@fossil iris @fluid onyx @night cloak, please wait till the next update.

[tawdry finch]

@tawdry finch ya I know but we can't log in
@fossil iris what are your login modes ?

[fluid onyx]

Bt the feature given by pubg today of unlick it i didnt open my id it will be unlinked

[night cloak]

@tawdry finch but i can't able open my id because of this isaue

[fossil iris]

@celest shadow and what open new account with awer email that the haker inlink

[fluid onyx]

Facebook nd my number

[night cloak]

@forest frigate global

[fossil iris]

@tawdry finch gmail and Twitter

[tawdry finch]

@tawdry finch but i can't able open my id because of this isaue
@night cloak I am also not able to login, we have to hope for the best

@tawdry finch gmail and Twitter
@fossil iris you can login through twitter right

[fossil iris]

@tawdry finch no

[tawdry finch]

If that issue fixes you can right ?

[storm willow]

Please move to #chat

[polar marsh]

@fair root:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

We do not have any solution for you except contacting customer support.

[fossil iris]

@tawdry finch I really don't have any hope from pubg customer support but what am mad i spend over 10k in the game

[vapid breach]

I want information about the account disconnect feature and how to use it

[abstract wyvern]

Help

I didn’t link this

Hack linked this

Hacker*

[vagrant forum]

If I unlink an account, will I get the option to link another one or would I be restricted to only one login method?

[cerulean zinc]

@vapid breach if u have ur account linked with multiple social media, then u can use unlink feature to unlink with one of those social media account

[celest shadow]

You can only unlink one of them, @vagrant forum.

[abstract wyvern]

@lime juniper brother

Help pls

I didn’t link this

[cerulean zinc]

._. What help?

[abstract wyvern]

Hacker linked this

[celest shadow]

Make sure the said social media account that you wish to unlink is not the same social media account you used to log into your PUBG MOBILE account.

[night cloak]

Um

[cerulean zinc]

I didn’t get it

[night cloak]

I got fricking glitched

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[cerulean zinc]

Report in game prob?

[limpid socket]

@vagrant forum yes, you’ll be able to link more accounts

[vagrant forum]

What I'm asking is, after I unlinking an account, can a different social media be linked? Let's say I have Play Games and WeChat linked to the game, if I unlink WeChat then would I get an option to link another different social media in place of it or will Play Games be the only method for logging in?

Oh okay, @limpid socket thanks.

[limpid socket]

^yepp

[abstract wyvern]

@celest shadow

The google play account I want to unlink is not mine

It is a hackers

[shut lagoon]

@abstract wyvern same !!

[vagrant forum]

Contact the in-game customer service, @abstract wyvern.

[abstract wyvern]

I’ve been reporting it to in-game cs for a couple of time now using the format

[shut lagoon]

Can i unlink my acc hackers linked with fb

[limpid socket]

@abstract wyvern then there is no way you’ll be able to remove that yourself..

Just wait for CS to respond

[bronze mauve]

is the unlink feature bac?

[abstract wyvern]

They said thank you for providing all the info belonging to your account and confirming it’s the hackers email account and they sent it to their concerned team and will resolve it ASAP

I haven’t heard from them in. A week

[celest shadow]

That would most likely be the case, @vagrant forum. Since you'll have one empty slot for another social media account to be linked after 7 days. Will confirm this with the team.

[bronze mauve]

bru

[limpid socket]

@bronze mauve yes #news

[vagrant forum]

Okay, thanks for the info!

[limpid socket]

@celest shadow I’m pretty sure about that, bc I was able to unlink my fb and now I still have the option to link other accounts

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Fantastic, @limpid socket!

Best of luck, @vagrant forum!

[shut lagoon]

Hello can i unlink fb? I don't know the email and password ?? of the fb because hacker linked with it
PLEASE HELP!!!

[celest shadow]

You should unlink it if your Facebook is being accessed by an unauthorised person or you are unable to access your Facebook account, @shut lagoon. You will need to wait 7 days for the unlinking process to complete.

[polar marsh]

@civic grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tribal blaze]

X-suit obtained but not able to upgrade? Says feature not available yet, why?

[night cloak]

Um

I played Duos

And the result screen is showing that the tier minus was from squad

Why this hacker got pubgm partner?
Any reason?

[abstract wyvern]

Wtf why pubg mobile cs don’t respond fast

@night cloak don’t ask that type of questions

That’s not help idiot

[night cloak]

@night cloak User ID

@abstract wyvern who are you?

@night cloak aah i have to do research

Thank you, @night cloak .

[unborn rapids]

Help

[celest shadow]

Be nice, @abstract wyvern. Refer to sub point 5.4 in the #faq channel regarding customer service response times. Be advised that due to the COVID-19 crisis, waiting times are longer than usual.

How may I assist you, @unborn rapids?

[unborn rapids]

Unlink option only social media account

[celest shadow]

Yes it is available now, @unborn rapids. Refer to #news.

[tribal blaze]

X-suit obtained but not able to upgrade? Says feature not available yet, why?

[limpid socket]

@tribal blaze go to workshop then x suit

Try upgrading from there

[tribal blaze]

Not available either

[limpid socket]

Well that’s weird, bc I’ve seen people upgrade it to max

[autumn wigeon]

Any news regarding bonus challenge?

[cerulean zinc]

@tribal blaze #old prob report there

[tribal blaze]

See, nothing. Thanks bro

[unborn rapids]

Hackers report option on discord

[limpid socket]

@tribal blaze do you have the latest version of the game?

[cerulean zinc]

#cheater-reports

[autumn wigeon]

@limpid socket of course if he doesn't have how he get that set

[heavy vortex]

Click on the event under the profile picture.. From there click on upgrade@tribal blaze

[cerulean zinc]

^

[limpid socket]

Exactly what I said^^

But

He doesn’t seem to have it

[autumn wigeon]

This is a glitch I think

[cerulean zinc]

[rotund gust]

Hey

[cerulean zinc]

#old

@rotund gust how can we assist you

[rotund gust]

My account was hacked

[cerulean zinc]

Try contacting in game support

[rotund gust]

I tried but no reply

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @rotund gust. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fossil iris]

@rotund gust they will reply just give them time

[rotund gust]

Ok

[plain sandal]

Is it possible to get anything other than fragments from x-suit spin if we only do 5(silver ones) cause 7 of my friends did no one got anything other than fragments

[polar marsh]

@woven abyss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[limpid socket]

@plain sandal it’s all based on luck

The more you spin, the greater the chances of a better reward

[cedar lion]

I need a help

[warm dove]

After unlinking a fb account from a profile can I link that account again to other account

[limpid socket]

@cedar lion yeah?

[plain sandal]

I am broke AF this month but need that

[limpid socket]

@warm dove yes you can do that.

[warm dove]

@limpid socket immediately after unlinking

[limpid socket]

@warm dove I am uncertain about the time, but I’m sure you’ll be able to link a new fb account

[cedar lion]

@limpid socket why not changing battle ground I have 1000 redeem coins I want to get uc...

[limpid socket]

I’m sorry, I don’t understand...

[vagrant forum]

He's probably referring to the Bonus Challenge redeem section.

[cedar lion]

@limpid socket who tell u

[sick shale]

He's talking about Bonus challenge redemption center not refreshing

[vagrant forum]

We currently don't have any information on that, @cedar lion. It will be refreshed soon.

[rotund gust]

Account hacked help me please

[cedar lion]

@vagrant forum u catch my point

[limpid socket]

@cedar lion the shop is up and running, you must be having some connection issues

[cedar lion]

@vagrant forum I'm still waiting 3 weaks

[vagrant forum]

@rotund gust Can you explain it more clearly? Was your social media hacked or did the hacker link a different account?

[rotund gust]

First hacker hacked my Facebook

After that my pubg account

[vagrant forum]

@cedar lion, as I said, we don't have any information on it currently. Please be patient and wait.

[rotund gust]

I spend lots of money

[vagrant forum]

@rotund gust Recover your facebook account by contacting facebook support and enable two-factor authentication.

[cedar lion]

@vagrant forum I want to buy royalpass

[rotund gust]

Yes I did it today

[celest shadow]

You can buy the Royale Pass in the game or through Midasbuy (https://www.pubgmobile.com/pay).

[gaunt creek]

Hi my bounce challenge is locked . How can I unlocked it ? 😭

[polar marsh]

@rotund gust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cedar lion]

I have 500 uc I have 1064 redeem coins

Please soon fix that battle ground issue

[reef fulcrum]

Please help I'm not able to report hacker in #cheater-reports

@celest shadow hi can you please help

I can send you (DM) all the evidence ...

[night cloak]

You need to have level 10 in this server

[storm flume]

Hello, @reef fulcrum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[reef fulcrum]

@night cloak so what must I do

[night cloak]

Chat to level up

[vagrant forum]

Chat over at #chat or #pubg-mobile.

[reef fulcrum]

Can I just dm u

Please 🥺

[night cloak]

Read the bot message

[vagrant forum]

That's not allowed.

You must report the person yourself.

[reef fulcrum]

Okay 👌

[cedar lion]

@vagrant forum hello

Tell me my problem

[vagrant forum]

I already told you to wait patiently.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cedar lion]

I'm still waiting 3 weaks man

[whole lodge]

When the beta v1.0.0 is available ?

[drifting moon]

I want know..? hacker hacked one of my social media login but he didnt know another login address . So is he unlink my 2nd social ..?

[woven atlas]

@drifting moon he can but the moment u login the unlink process will be cancelled

[drifting moon]

@drifting moon he can but the moment u login the unlink process will be cancelled
@woven atlas But how i know when He unlinking ..?

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[drifting moon]

anyone help me please ..? If he unlinked I ll lost my account

[polar marsh]

@oak rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[drifting moon]

@woven atlas Sir You know emali via login ..? Is it still available to login game...?

[unborn fulcrum]

Is there a option to unlink email?

@drifting moon bro your account security is your responsiblity

This is what they said to me

But i got my account back

By contacting twitter support

Can anyone tell me how to unlink mail from pubg?

@celest shadow

[drifting moon]

@drifting moon bro your account security is your responsiblity
@unborn fulcrum But hacker hacked Then they want to help us to recover account

But i got my account back
@unborn fulcrum How ?

[unborn fulcrum]

Which social media?

[drifting moon]

Email bro

[unborn fulcrum]

Gmail?

[drifting moon]

Login via email u know ..?

[unborn fulcrum]

Yes

I am seaeching for that tooo

[drifting moon]

mee tooo

[unborn fulcrum]

How to unlink login via mail

[drifting moon]

😢 i m very sad hacker wasted my uc

and he playing my account but recently he didnt playing i think

How to unlink login via mail
@unborn fulcrum I m also looking for that

[storm willow]

@drifting moon contact ingame CS

[drifting moon]

Ok sir @storm willow But shall we unlink that email via login ?

[covert mason]

what does this "6d" mean?

[drifting moon]

6 days

after that will unlink i think

[covert mason]

i know its 6 days

but i dont know what does it mean

6 days what?

[night cloak]

Is this Unlinking Feature only 1time or we can Unlink any accounts afterwards??

Or After Unlink any social media from tht account can tht social media link to other account?

[vast sleet]

• Character name: エッサム殺しま
・ Character ID: 5364625185

・ Date and time of last play 01/08/2020

The date when the account suspension was confirmed 02/08/2020

My Telephone has been hacked by Hacker and l no longer control my computer and now l have deleted the old version of Telephone and now l have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until l pay for it until my device is replaced but l did not agree something and delete all my belongings please please recalculate because l Like PUBG and l respect your policy very very much please re-activate my account so l can enjoy playing again Thank you

[wraith brook]

Wdym by Telephone hacked ?

[polar marsh]

@vast sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tacit quartz]

Não consigo denunciar jogadores

[storm willow]

@covert mason 7days - If you login with Facebook again within this time the unlink process will be cancelled.

[storm flume]

Please do not use languages other than English, @tacit quartz. Refer to #735483472432594994 for regional communities.

[covert mason]

i dont jave accses to my fb so yeah good

[hearty shard]

Can we unlink fb from account A then link the fb to account B?

[tired finch]

Why am I still unranked? he started after me and has already got the titles but I didn't!! Even though my stats are more than his'
My id: 5780042878
I should have gotten the titles on Monday please review this and get me titles asap!

[outer orbit]

Can i unlink fb account right now without waiting for 6 days because some one log in to my facebook account and he change all the password of my facebook account and he keep login to my pubg account

[zenith oar]

I can't open my Pubg account . Please Help me in this Pubg ID :- 569244583

[tired fractal]

can i unlink my current facebook account and link a different one?

[solemn oxide]

Is there any way To unlink Account. My account is linked with google play and Twitter I want to unlink with Twitter

@spring void

[spring void]

Yes, login with google play and go to settings to unlink Twitter.

[solemn oxide]

In past this Feature has messed up things so I'm scared little Bit@spring void

Is it working fine?

Now

[spring void]

Yes, it is.

[solemn oxide]

Ok ty

[outer orbit]

Can i unlink fb account right now without waiting for 6 days because some one log in to my facebook account and he change all the password of my facebook account and he keep login to my pubg account

[zenith oar]

Someone from somewhere login my account and Done some changes and then I can't login to my Pubg account
My Pubg ID is :- 569244583
Please Help me in this

@lime juniper please Help me into this

[outer orbit]

@spring void

[zenith oar]

Anyone knows someone who can fix dis please tag him /her so that I can open my account

[spring void]

@outer orbit no, you need to wait.

[zenith oar]

@sand path please Help me

@spring void Can u Help me brother in this m

[noble robin]

can the unlink process, once initiated, be reversed ?

[proven crescent]

Any idea why the sleep of silence emote disappears when you enter any game? It only shows in the lobby but you can’t use it because it’s a spawn island exclusive emote

[spring void]

@noble robin yes, by logging in again with the linked account which is undergoing unlink process.

[noble robin]

@spring void so if someone sneaks into my account and connects his social media account, theres no way with which i can stop him from logging in ?

[proven crescent]

P.S sleep of silence is the 5* X suit emote

[zenith oar]

@spring void Please Give me some solution about my Problem .

[spring void]

@noble robin no, i do not think so.

[night cloak]

Why am I still unranked? he started after me and has already got the titles but I didn't!! Even though my stats are more than his'
My id: 5780042878
I should have gotten the titles on Monday please review this and get me titles asap!
@tired finch

If your account lvl is below 30 you don't get ranked.

[spring void]

@zenith oar we can not help you, account security was your responsiblity.

[proven crescent]

That’s not even to do with security, just update the damn game dude the error is pretty clear on the solution to your problem^

[tired finch]

@night cloak thanks for help!

[night cloak]

@tired finch You are welcome!

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proven crescent]

@spring void any ETA on the gallery bug of the new pharaoh event?

The fix^

[spring void]

@night cloak what is the issue

@proven crescent not yet

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fresh merlin]

@unborn fulcrum @drifting moon Guys I'm seriously looking for that option as well.
If anyone could help me unlink my email from my account that'd be awesome. It's related to my privacy and I'm extremely concerned about that.

Any mod?

[tribal eagle]

!rank

[storm flume]

This command is disabled in this channel, @tribal eagle. Please execute the command in #481204134859505684 instead.

[proven crescent]

@proven crescent report in feed back bugs
@night cloak
I already reported here, asking for when the fix will come, that’s not a minor bug for me to report and forget, spent a lot to get something only to be hit with bugs🤷‍♂️

[shy gull]

Heloo

[polar marsh]

@shy gull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elder pecan]

Why is cheater report not open for me?

[dense lintel]

This option really came in pubg?

[night cloak]

Yeah@dense lintel

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dense lintel]

@night cloak in India there is no option

[cerulean zinc]

There is option of unlinking,

[fresh merlin]

@night cloak want to unlink email from my account. It's really urgent.

[night cloak]

@dense lintel I'm from India i got the option 2hrs ago

[dense lintel]

@night cloak let me check

[fresh merlin]

@night cloak Yes

No, just unlik email

[dense lintel]

My facebook is disabled can i unlink it?

[night cloak]

@dense lintel mine too disabled i sended the request to unlink my fb from that option

[dense lintel]

Ok

[cerulean zinc]

@dense lintel u can try doing that, but as u have no access or forgot it’s details, it will take a week to unlink

[night cloak]

Showing 6days and few hours

[cerulean zinc]

Yes.

[runic dew]

Hi any admin/mod here

[fresh merlin]

@night cloak yes?

[cerulean zinc]

#chat

@runic dew what kind of assistance do u need?

[fresh merlin]

@night cloak ok

[dense lintel]

I sent Request ♥️

[cerulean zinc]

Pls wait for a week or so

[dense lintel]

@cerulean zinc ok

By the way great option 😍

[runic dew]

@cerulean zinc accout relayed issue

[simple berry]

erangle 2.0 beta??

[cerulean zinc]

It got hacked or something? @runic dew

[runic dew]

@cerulean zinc yes I still have access to the account but yes it got hacked

[storm flume]

We currently do not have a specific release date for the upcoming update, @simple berry. Once we do, we will publish further information in #news.

[cerulean zinc]

Try contacting in game support

They can help u better in this case @runic dew

[runic dew]

@cerulean zinc I tried it's not working no response

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @runic dew. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[unborn fulcrum]

How to unlink login via email please

[night cloak]

You haven't done anything wrong yet @cerulean zinc

[cerulean zinc]

|| ||

[unborn fulcrum]

How to unlink login via email please

[night cloak]

@unborn fulcrum you can't

[runic dew]

@night cloak yes but the hacker also has the access to the account and I can't unlink his email

[simple berry]

bt when erangle 2.0 beta coming??

[storm flume]

You can contact the customer service via the game settings, @runic dew. Refer to subpoint 5.3 in #faq for further instructions.

[cerulean zinc]

@night cloak we can only unlink Facebook, Twitter and Google play accounts huh?

[night cloak]

@simple berry no information about that yet, keep an eye on #news

@cerulean zinc yep only that for now as the e-mail or the mobile login method is still in beta.

[cerulean zinc]

👌🏻

[simple berry]

Ok @night cloak

[night cloak]

@night cloak ??

[cerulean zinc]

#activities

[night cloak]

@night cloak could you explain how you're gonna do that.

You just send the ID

@night cloak ok

[cerulean zinc]

@night cloak ||He will self promote he doesn’t know u mod prob||

[woven atlas]

Ok

[night cloak]

Okay

[simple epoch]

Hi is there any news about unlink feature?

[night cloak]

#news @simple epoch

[tawny trellis]

We are happy to inform you that the unlinking feature is now available again! Information in the #faq will be updated shortly. Feel free to use #questions and #old for any questions and feedback related to the feature.

[simple epoch]

Yeah got it thank you so much :)

Let me check

[tawny trellis]

@cerulean zinc no

[cerulean zinc]

#chat, this is a support channel have some respect for the support word guys._.

[simple epoch]

Hi my friend is facing problem. I want to know the solution here

[cerulean zinc]

Nothing.

What problem?

[runic dew]

Why aren't my messages being published

[cerulean zinc]

Prob they have some filtered words

[tawdry finch]

@night cloak is there going to Be an update after 9 hours?

[simple epoch]

His account was hacked. He recovered the social media ASAP but hacker linked his email(new feature to login). Now he is using his account. Can we remove that email?

[tawdry finch]

It says major update

[night cloak]

@simple epoch Contact In-game Customer service.

Its an event

[cerulean zinc]

There is no such option to unlink Email, try supporting in game

[simple epoch]

@night cloak But will they unlinked that email? I

[runic dew]

His account was hacked. He recovered the social media ASAP but hacker linked his email(new feature to login). Now he is using his account. Can we remove that email?
@simple epoch same happend to me man I don't understand this feature what's the point of owning the account when I can't control who has the acces s to my account

[simple epoch]

Did anyone face the same problem here and got his problem solved?

[celest shadow]

Email and phone number is still under beta, you cannot unlink it at the moment.

[cerulean zinc]

@simple epoch they may help recover the account prob

[simple epoch]

@runic dew yes there should be unlink for this feature too. Its so useless :(

[night cloak]

Email and phone number linking is still under beta

[simple epoch]

@night cloak i hope they optimise it and make unlink feature for it too

[runic dew]

The in-game support feature is not working

[unborn rapids]

Erangle 2.0 update date please

[night cloak]

@unborn rapids no information about that yet.

patience

[simple epoch]

My level is not 10 but i want to report hacker on discord. How can I?

[cerulean zinc]

Discord hacker or Pubg hacker?

[simple epoch]

Pubg hacker

[unborn rapids]

Season 15 vehicle skin give or not

[runic dew]

Man there has to be some way I can't just give up on my two years old account

[night cloak]

You can report that in: http://cheater-report.pubgm.cc/ and via game

[simple epoch]

@night cloak this link doesn't require any level?

[night cloak]

Ohh I'm sorry there is no way to unlink email sorry guys

Sorry

[cerulean zinc]

@night cloak mind pinning that message?

[night cloak]

I was thinking google play games email sorry

Sorry

Sorry ☹️

[simple epoch]

Ok I forgive you@night cloak

[gusty jay]

My Google account is hacked by someone he login my account daily please help me to unlink . Google account is not accessible but. Fb and email is available

[night cloak]

@gusty jay refer #faq 2.5.

[cerulean zinc]

Google play account?

[runic dew]

@night cloak don't do that man don't give us hope

[limpid socket]

@gusty jay email cannot be unlinked as of now

[cerulean zinc]

Google account @limpid socket

[simple epoch]

@limpid socket its disappointing

[limpid socket]

gmail

[night cloak]

In clan translate is not working properly

[cerulean zinc]

Its under beta, email and Phone number

[night cloak]

@night cloak #old

[cerulean zinc]

@limpid socket not google play?

[runic dew]

@cerulean zinc any idea as to when the unlink feature will arrive

[cerulean zinc]

Nope, keep an eye on #news

Patience is key

[runic dew]

@cerulean zinc so you're basically telling me to give up on my 2 years old account which I've spent so much time on

[cerulean zinc]

Just wait... the feature is under beta

Its beta so prob will come soon

[gusty jay]

There is no info about unlinking @night cloak

[night cloak]

Its your responsibility to protect your account.

[cerulean zinc]

^

[runic dew]

@cerulean zinc then what's the points of releasing it when it doesn't have a basic unlinking option

[night cloak]

@gusty jay login through the Fb and you'll have the option to unlink the Google play, and also refer the 4th point: https://media.discordapp.net/attachments/481197473403240451/740162307773956126/unknown.png?width=804&height=499

[cerulean zinc]

The widely used unlinking platform like fb and google play have been released, the Mobile number and Email will be coming soon too, so gotta have the patience

[runic dew]

@night cloak agreed but pubgm has such large community and they've yet not developed a proper customer care panel and thats there fault

[night cloak]

Still not an issue from the Dev side.

[runic dew]

@cerulean zinc read the message again I said agreed

[cerulean zinc]

So yeah, the devs agree they didn’t add the feature its their fault, so they looking forward to add it soon

¯_(ツ)_/¯

[night cloak]

you could move to #chat , @runic dew .

[runic dew]

Don't act like you guys don't know anything about hackers accounts are getting hacked on daily basis and that's not entirely our fault

[limpid socket]

@runic dew if you’ve faced any hackers please report them in #cheater-reports

[vital wadi]

Will update come tomorrow????

[gentle summit]

can any one explain the 4th point is that if i unlinked my twitter then i cant login my twitter account to play for 7 days of i also cant login with my fb account for 7 days

[night cloak]

@night cloak can gmail be unlinked if its hacked by someone cause the option in cs does not include gmail option

[runic dew]

@limpid socket oh I'm sorry the hacker didn't give his CV before hacking my account

[cerulean zinc]

@night cloak prob you can, but it might take a week to do so

[gentle summit]

can anyone give answer of mine question?

[night cloak]

@cerulean zinc oki

[pure tinsel]

Any suitable reasons for this?

[night cloak]

@night cloak could you explain how you're gonna do that.
@night cloak sorry We cannot ☹️☹️

[limpid socket]

@night cloak NOPE, you cannot unlink emails as of now.

[polar marsh]

@pure tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean zinc]

@pure tinsel usage of vpn and stuff

[night cloak]

@gentle summit if you login through the twitter it will it will cancel the application and you can use the fb to login for the meantime.

[cerulean zinc]

Wait... my bad... I didn’t read the gmail

[gentle summit]

@night cloak is it or if i login through fb it may cancel the application?

[night cloak]

@night cloak the user need to link at least 2 SM accounts

[pure tinsel]

@cerulean zinc no vpn used bro

[night cloak]

@gentle summit it wont cancel if you login through FB

[cerulean zinc]

Any apps used to customise the way pubg works, will result in ban. @pure tinsel

[storm flume]

Use of unauthorized third-party software or methods, @pure tinsel, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

@night cloak i dont understand the unlink it says 7 days so it will be unlinked in 7 days right?

[gentle summit]

@night cloak thanks bro for info

[faint steppe]

Unlink feature is back??

[night cloak]

yep it will be removing after the 7th day

Oki thx

@faint steppe you missed the #news

[cerulean zinc]

@faint steppe yes, #news

[runic dew]

Can u guys atleast request any officials to look into this matter I mean im not the only one facing this problem and you guys are running there discord you gotta have some contact

[faint steppe]

@night cloak Yes i missed it :/

[night cloak]

It's ok @night cloak, we all do mistakes.

[polar marsh]

@pure tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[elder kite]

Are the vpn apps 3rd party apps???

[cerulean zinc]

Yes

It might also result in a ban

[karmic trench]

Why the shop of bonus challenge is not getting refreshed

[elder kite]

A lot of players use it to join with player from europa so that they dont fight vs hackers

[polar marsh]

@brittle epoch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@elder kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[karmic trench]

When will bonus challenge shop will be refreshed

??

[whole pivot]

@polar marsh ios started to lag so bad in between game..how to fix?

[limpid socket]

@karmic trench it’s working fine for me

You must be having network issues

[karmic trench]

I mean that when will the items get refreshed

[storm flume]

Please refer to subpoint #4.9 in #faq for further information, @whole pivot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

The unlink option can unlink deleted social media account right?

You'll be able to unlink these: Facebook, Twitter, VK, WeChat or Play Games/Game Center.

But if the social media is deleted it will unlink or no?

After 7 days?

@night cloak bro I want ur help dme

Yes or no

@night cloak DMs are open

K

@night cloak you mean if the SM account is disabled

Yes disabled or deleted completely

It should unlink tho

It says 7 days

guys

The process to remove it will take upto 7 days.

Oki

he insult me and killed me with gas can and finished me with moltov because i knocked him Unintentionally

@night cloak report them via in game

i can't

how i can?

[celest shadow]

You can report the user in the game, @night cloak. We do not deal with those here.

[night cloak]

@celest shadow can i tell me privte?

[whole pivot]

@storm flume im asking bcoz i have done every single step..i have 3 ios devices 1 low end and 2 high end but frames are dropping in all of them since yesterday...

[mortal wigeon]

Help me

[night cloak]

@mortal wigeon Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or can create a new account in the global version.

[celest shadow]

@night cloak, nothing regarding your issue can be solved here. You can report the player and the player will be merited if found guilty.

[night cloak]

@celest shadow i reported him but he just losed his merit

[celest shadow]

That would be his punishment, @night cloak.

[mortal wigeon]

I want to recover my global version

[night cloak]

@dense dew ??

@mortal wigeon unfortunately you cannot, you can create a new account in Global version or continue playing in the Vietnamese version.

[mortal wigeon]

Say support for Arabic Viny recover

[night cloak]

??

[frozen flicker]

Hello, has a problem, can anyone help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frozen flicker. Remember to read through #faq before asking questions in the support channels.

[cerulean zinc]

What help

||Give me access to those bot commands already ||
@night cloak

[mortal wigeon]

@cerulean zinc

Say support for Arabic Viny recover

[storm flume]

Please refer to subpoint #2.9 in #faq for further information, @mortal wigeon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@celest shadow then what about insult?

[cerulean zinc]

@night cloak its hard remembering such stuff

[night cloak]

nope

@mortal wigeon use a translator and translate the rest of the sentences: Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or can create a new account in the global version.

[cerulean zinc]

K I guess this is my life now 🤣

[frozen flicker]

I have a problem with my account linked to the Google and Facebook accounts and I do not have the advantage of unlinking the solution to my problem

[celest shadow]

@night cloak, let it slide. It's the Internet. It won't harm you.

[arctic axle]

When I purchased 600 uc , rs 799 has been debited from my brother account but I didn't get my uc.. but , all steps are correct. Oh my

[cerulean zinc]

Where u bought it from? @arctic axle

[night cloak]

@arctic axle contact in game cs with details

[arctic axle]

Where u bought it from? @arctic axle
@cerulean zinc from pubg' s uc store

[storm flume]

You can contact the customer service via the game settings, @arctic axle. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@arctic axle play store ?

[arctic axle]

@arctic axle play store ?
@night cloak what??

[rich epoch]

I have a problem with my account

please help me

[celest shadow]

It should be fixed in the next update, @rich epoch.

[arctic axle]

It should be fixed in the next update, @rich epoch.
@celest shadow 1.0.0

[prime cradle]

Why is this making an issue

[rich epoch]

but everytime its showing for each season why

[arctic axle]

but everytime its showing for each season why
@rich epoch

[rich epoch]

The before season also i got the same issue midway through the season

[arctic axle]

[night cloak]

@arctic axle what do you mean by pubg uc store.

[arctic axle]

Pubg' s official uc store

[celest shadow]

Could you send me a screenshot of that "store", @arctic axle?

[arctic axle]

Arey broo... In- game uc store

[frozen flicker]

Hi, I have a problem with my account linked to two Google and Facebook accounts and I do not have the advantage of canceling hands-link 5535519318

[celest shadow]

@arctic axle, contact the in-game customer service. We cannot help you with that here.

Can you be more specific, @frozen flicker?

[arctic axle]

@arctic axle, contact the in-game customer service. We cannot help you with that here.
@celest shadow did you understand which store

[tidal dirge]

Hey guys this has started again

[celest shadow]

Yes I did, @arctic axle. If you did not receive the UC you purchased, please contact the customer service for further assistance regarding this. You will need to prepare evidence or screenshots of the purchase receipt.

[tidal dirge]

I was just in a game and kicked out.... now when I try to login I get above message

[limpid socket]

@frozen flicker read #faq 2.5 carefully, you need to be logged in from the account you dont want to unlink

[frozen flicker]

My account was stolen and linked on one of the networking sites is Facebook

[tidal dirge]

Last season same thing happened and I couldn’t login whole season

[arctic axle]

@celest shadow okay

[limpid socket]

So login the game from the other SM and then,logout from Facebook @frozen flicker

[tidal dirge]

This started this season again

How? Why don’t the devs fix this issue?

[frozen flicker]

But my Facebook account has been lost and I cannot unsubscribe from Google

[limpid socket]

@frozen flicker contact customer service for you issue

[tidal dirge]

Any mods here?

@dapper hemlock

[heavy vortex]

@tidal dirge state your issue. they'll help

[tidal dirge]

I have stated it above

Who is the mod here?

@heavy vortex are you a mod?

[heavy vortex]

@night cloak ^

Mod will be here soon

[tidal dirge]

So you are not a mod

[rich epoch]

@tidal dirge i also have the same issue

[night cloak]

You would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources.@tidal dirge

[tidal dirge]

You would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources.@tidal dirge
@night cloak that is BS! I haven’t shared my account info with anyone.... the same thing happened last season and I had to wait whole season

[valid panther]

Where can I find pubg mobile official emulator

[tidal dirge]

I have 2 login methods and I can’t login with any of them

[storm flume]

Please refer to subpoint #3.17 in #faq for further information, @valid panther. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

You can now access #emulator-chat and #emulator-support, @valid panther. Revert this at any time by sending .emulator in #481204134859505684.

[merry pebble]

Hi, is there a way to unlink the new sign in feature of sign in with email or phone number?

[tidal dirge]

This is just BS... season after season this same BS is happening in the same week

[celest shadow]

Not at the moment, @merry pebble. The email and phone number is currently at Beta.

[tidal dirge]

How is it possible that someone else can acess my account when I have changed my password like 20 times in past 1 month

It is a bug in PubG

[night cloak]

read my message again

[tidal dirge]

I have read it, you are not helping

[storm flume]

You can contact the customer service via the game settings, @tidal dirge. Refer to subpoint 5.3 in #faq for further instructions.

[merry pebble]

Oh. Is there a possibility of that? I stupidly did share my access with someone, and am kind of losing control of my account

[tidal dirge]

This same Bs happened last season as well

[night cloak]

@merry pebble you can change the password

[tidal dirge]

This is ridiculous... season after season

[valid panther]

No one is responding in emulator chat

[merry pebble]

The social media accounts are mine, but sign in with phone number is not my number...so changing passwords won’t help

[celest shadow]

Unfortunately, this is not on our end, @tidal dirge. That is as much as we can help you with.

[tidal dirge]

Can I be connected with error?

This is ridiculous I have to face this same Bs every season!!!!!!!

Wtf do I have to face this every season even after reporting it

[celest shadow]

You should not have shared your PUBG MOBILE account with anyone else but yourself. The safety of it is your responsibility, @merry pebble. Unfortunately, you will need to wait till the email and phone number linking gets an update of some sort.

[tidal dirge]

I haven’t shared. It

I have changed my password 20 times

And I have disabled my Facebook@login method too

[night cloak]

wait for an update and make sure you download it from official store.

[tidal dirge]

I added second login method this season

wait for an update and make sure you download it from official store.
@night cloak what BS!!! There is no unofficial PubG

[merry pebble]

Thank u.

[tidal dirge]

iOS play store does not keep unofficial copies

Can I be connected to error?

[valid panther]

Any one where can I find pubg mobile official emulator

[night cloak]

@valid panther refer #faq 3.17

[polar oyster]

@valid panther Gameloop on any browser

lol

[night cloak]

@tidal dirge what do you mean by BS

and that issue can only be solved when you contact in game customer service.

[merry kiln]

Guys when will the mic issue be fixed in the ios?

[valid panther]

Thanks

[celest shadow]

@tidal dirge, you will just need to wait till an update fixes the issue. Error would not be able to help you regarding this either, be advised.

[tidal dirge]

@tidal dirge what do you mean by BS
@night cloak your responses are BS... they are not even close to the issue... even last season.

[night cloak]

Hello is midasbuy safe cuz I am gifting some uc to a friend

[merry kiln]

Im tired of switching networks

[tidal dirge]

@tidal dirge, you will just need to wait till an update fixes the issue. Error would not be able to help you regarding this either, be advised.
@celest shadow no!!!!
I waited last season, it got fixed after new season update but now I am facing the same issue again!!!!!!!!! It’s a never ending loop

[night cloak]

@night cloak yes it is https://www.pubgmobile.com/pay

[merry kiln]

Guys someone answer me?

[night cloak]

@merry kiln use a DNS, refer #faq 4.5

[rose root]

sa

sea

[tidal dirge]

@celest shadow this needs to be conveyed to error... I know he can get this fixed

[night cloak]

Only in game CS could help you with this

@rose root yes??

[tidal dirge]

I am facing this every season... around same week at around 2nd or 3rd week

[knotty sun]

Who will tell me and when pubg mobile Beta 1.0 will come out with us and then I think that today will not be but probably tomorrow but it is not exactly

[merry kiln]

@night cloak iam facing desync if iam using dns

[tidal dirge]

Damnit!!! It’s the same lame useless responses here.... no real help from the mods, no intention to help too

You guys should be ashamed of yourselves

[night cloak]

@merry kiln or else switching the network or restarting is the only option for now.

[merry kiln]

Will it be fixed in the future?

[night cloak]

@knotty sun no information about that, keep an eye on #news

yep it will.

[merry kiln]

Ok thanks

[rancid coral]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rancid coral. Remember to read through #faq before asking questions in the support channels.

[prime cradle]

This is the very first time im going through this issue how can it be resolve please help

[polar marsh]

@rancid coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

You would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources.@prime cradle

[wraith brook]

@night cloak Since Unlinking option is back , so is there any solution for that "Account logged in with newer version "????

[vagrant forum]

No, @wraith brook.

[wraith brook]

Oof

[night cloak]

It is something they need to contact with the CS and read the above message, @wraith brook .

[prime cradle]

Sure but will it be recovered?

[primal coral]

How I can unlinked e-mail??

[wraith brook]

I thought that this will fix it ....

[night cloak]

it is not an issue related to that.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@primal coral you cannot unlink the e-mail for now.

[wraith brook]

I saw one guy facing same issue with FB but he can login with Play store @night cloak

[primal coral]

Why??

[wraith brook]

So he can unlink FB and be safe right ?

[night cloak]

yep he can

@primal coral the feature is still in beta.

[wraith brook]

What's 6d showing there ?

[primal coral]

Ok thank you @night cloak

[night cloak]

time taken to process the application

[wraith brook]

Oh..means Unlinking will take 6 days ?

[night cloak]

The image in #news will help you

[wraith brook]

Hmm . Thank you so muchhhh @night cloak

[wraith umbra]

Is it possible to change or remove the linked email on my account?

[snow bramble]

Is there a way to panda my account a week in the game?

[vagrant forum]

You cannot unlink email account as of now, @wraith umbra. The unlinking feature works only for the social media accounts.

[wraith umbra]

What if I lost access to that email, or it wasn't actually mine

[night cloak]

nothing can be done on that.