#questions

1 messages · Page 948 of 1

night cloak
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They’re trying to update there new anti cheat system and keep them selfs save at the same times it’s not exactly easy.

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Also the new events and spins etc are done by different staff it’s like a squad we all play different roles in the squad they all have different area of expertise.

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They have coders designer etc

gritty glade
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They’re trying to update there new anti cheat system and keep them selfs save at the same times it’s not exactly easy.
@night cloak

They are hundreds of staff in their community.

night cloak
polar marshBOT
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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

austere field
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Can i get any Support of PUBGM Lite?

night cloak
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@celest shadow

celest shadow
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We no longer provide support for the LITE version, @austere field.

night cloak
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@austere field Im not sure if you can they deleted the support channels for lite due to inactivity.

untold anvil
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Way too many hackers in fpp 9/10 times I find a hacker in my lobby

night cloak
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@untold anvil we are only support please refer to #faq 5.1

waxen mist
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Hello

night cloak
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Hello @waxen mist what can we help you with.

waxen mist
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Nothing

night cloak
twin gulch
night cloak
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Yes your nickname was changed.

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Please use this channel for pubgm related support.

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Please use this channel for pubgm related support.
@night cloak

twin gulch
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@night cloak now I changed my nickname

night cloak
obsidian lion
night cloak
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A mod has changed your nickname

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Until they revert it itll stay as “a cute bear”

storm willow
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@obsidian lion device ?

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Did you revoke access via customer support?

obsidian lion
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Yes

twin gulch
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@night cloak Ok, they are only able to change our Nick name, they can't use this time for solving our issue.

brisk comet
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Does colorful,soft and other gfx preset have the same battery drain?

obsidian lion
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Yes
@obsidian lion @storm willow

night cloak
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@twin gulch discord staff are not tencent employees they are apart of the discord community just like us. Please move channels now

vagrant forum
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More or less the same, @brisk comet.

brisk comet
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Okay 😉

twin gulch
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@night cloak thank you I got my nickname back

obsidian lion
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Did you revoke access via customer support?
@storm willow yes

storm willow
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@obsidian lion If you revoke access, you cannot link another account. You will be restricted to single login method.

obsidian lion
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@storm willow I changed my device from Android to Apple and cannot log in with Google

storm willow
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You need to contact ingame customer support. @obsidian lion

obsidian lion
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@storm willow Well, thank you for helping me ♥ ️

storm willow
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You’re welcome.

obsidian lion
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Bye

night cloak
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Well one thing like if you switch to balanced and then enable death replay why is it even available when u switch to smooth 👀

gloomy relic
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I know a patch is coming in early August

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Will it be with pharoah x suit

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August 4?

obsidian lion
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@Storm Breaker#٣٢٨٠

celest shadow
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@obsidian lion, could you try your email instead?

obsidian lion
ivory turret
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hlo

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did pubg give a server to Pakistan?

storm willow
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@obsidian lion you will get verification code in mail type that

night cloak
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@storm willow where is Lite support channel ??

obsidian lion
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@storm willow When I enter the verification code, I see it written in Chinese or similar

storm willow
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@night cloak it’s archived because of inactivity

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@obsidian lion can you translate ?

night cloak
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i need a help of PUBG M LITE @storm willow

storm willow
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@night cloak try contacting ingame CS.

ivory turret
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@storm willow please tell me did pubg give a server to Pakistan

storm willow
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@ivory turret I don’t know, you can ask in Pakistan official discord server.

obsidian lion
storm willow
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@meager scarab need any help!?

obsidian lion
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@storm willow

night cloak
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@storm willow There is a new event that came in PUBG MOBILE LITE named Anniversary:- The tycoon in that event you guys did not mentioned the Ending date of that event.Could you please tell when will that event ends..

ivory turret
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@storm willow please send me the link of Pubg Pakistan server link

storm willow
ivory turret
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ok

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@storm willow thanks

storm willow
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@obsidian lion says parameter error. Try another mail or later time

celest shadow
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@obsidian lion, it says that the verification code or something is wrong.

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That's my rough translation.

storm willow
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@night cloak I do not use LITE, wait for another staff or use ingame Customer support

night cloak
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ok @storm willow

little holly
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@celest shadow

celest shadow
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The email linking feature is still in the beta phase and will be improved in the next update or so, @obsidian lion. If it does not work now, you might need to play on your Android device till the next update fixes the email linking issues.

little holly
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My account hacked and he’s link email and I want to unlink remove please help

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If I can unlink talk with coustom server

celest shadow
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Please contact the in-game customer service regarding account related inquiries, @little holly.

night cloak
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Anyone LITE staff are there here please mention @ me

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No @night cloak

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We do not provide support for lite anymore.

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Why @night cloak

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Inactivity

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Then how to contact LITE @night cloak

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We no longer provide support for the LITE version, @austere field.
@celest shadow

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In game support @night cloak

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?

little holly
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How can I refresh conversation beacuse I talk to unlink social media account so we need 90 day to reply

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I don’t want to unlink social media account now

night cloak
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ok @night cloak is there any server for PUBG M LITE

obsidian lion
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@celest shadow When is the next update?

night cloak
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@little holly send a message and say that

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@obsidian lion no information.

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Not to my knowledge @night cloak

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ok @night cloak

obsidian lion
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ok @night cloak

storm flumeBOT
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We currently do not have a specific release date for the upcoming update, @obsidian lion. Once we do, we will publish further information in #news.

little holly
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@night cloak no not reply

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I say want to refresh conversation

obsidian lion
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Twitter was disconnected about an hour ago, but👇 why?

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؟!!

night cloak
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@little holly click the “new conversation” tab

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Help @night cloak

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I want to ask that there was an option that looks like a bag symbol that isn't appearing in my game?? @night cloak

little holly
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@night cloak how can you send me picture

celest shadow
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Reset your controls, @night cloak.

night cloak
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@celest shadow how??

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Wait I will send you pics

untold anvil
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I think he’s talking about the bargain thingy

little holly
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@celest shadow say me how I do it

night cloak
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@untold anvil

untold anvil
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Yes?

celest shadow
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Sure, send me a screenshot, @night cloak.

south minnow
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What is the rules for changing the Charecter I'd in pubgm

storm willow
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@obsidian lion probably glitch, did you try logging in via twitter ?

celest shadow
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Message the support agent in the conversation that you no longer want to unlink your social media account, @little holly. You don't need to open a new conversation.

storm willow
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@south minnow I think it’s 14 char

little holly
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@celest shadow Ok

obsidian sable
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Hi have arabic support ?

south minnow
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@storm willow I'm not getting some special characters for copy and paste

vagrant forum
storm willow
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Special character takes more than one space @south minnow

vagrant forum
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And it's 14 characters btw, @storm willow

little holly
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@celest shadow you see

storm willow
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@vagrant forum got it thank you

night cloak
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The third last option

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It isnt appearing in my game

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The bag

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It isnt appearing in my game

storm willow
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Did you change your ingame region? @night cloak

night cloak
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@storm willow no

vagrant forum
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It's based on device actually, @night cloak. I get it on my Samsung A31 but not on Vivo Y53.

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On the same account.

night cloak
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😭

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Maybe that's bug or what?

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@storm willow

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Why arent you saying something??

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About that

storm willow
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Please post in #old with device info, char ID, region and explain the issue.

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Did you try repairing the app once ?

night cloak
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No

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How to do that

storm willow
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Logout/ restart the app- in loading screen you will see Repair option on right

vagrant forum
night cloak
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Then what to do

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After opening that

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??

vagrant forum
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Routine repair

night cloak
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Just do it then restart game and start playing @vagrant forum

vagrant forum
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Yes. But I doubt that it would make that bag-looking button appear.

night cloak
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Thanks!

willow portal
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how to login

vagrant forum
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You would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources, @willow portal.

willow portal
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Play store download my pubg

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I think My pubg account hakced

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My Gmail id linked

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Gmail to open my id

karmic trench
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@vagrant forum what is the meaning of data transfer outside EEA

willow portal
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Hacke Twitter account login my pubg how to remove

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Solutions pls

vagrant forum
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European Economic Area, @karmic trench. Due to law restrictions, the change region option is not available for regions in the EEA.

karmic trench
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@vagrant forum okay thanks a lot

vagrant forum
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Contact the in-game support, @willow portal.

willow portal
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How to contact teach pls

raw edge
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Upcoming beta registration start????

night cloak
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My friend pubg account hacked he cant login from both his linked sources pls help

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<@&481161015728406538>

vagrant forum
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Recover the linked social media accounts, @night cloak, and enable 2FA.

night cloak
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Ok

storm flumeBOT
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Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

elfin canopy
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Don't mention moderator role for these issues.

night cloak
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Sorry

grizzled turret
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Constantly playing against players cheating is a BUG. If Tencent can’t fix the hack/cheating problem with in game reports and regular updates, Give all players the same capabilities. Give paying players the same xray vision, no recoil, aimbot, wall hack , etc...capabilities. You claim to desire fair game play. I’m not so sure based on your dev teams’ inability to ban obvious hacks. make the game fair for all. Hacks are so bad in your game most players are now cheating or quitting PUBG Mobile. I high encourage the dev team to play 5 matches in Livik. In 3 of those 5, you will encounter hackers/cheaters. catban make PUBGM fun again

polar marshBOT
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@vast gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@gilded whale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
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@grizzled turret
Please place that in #old

green pagoda
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how to select emulator role? there is no channel named #archived-guidelines

little holly
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@night cloak

grizzled turret
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@night cloak I am unable to post it in that channel

little holly
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Please say me how to do

night cloak
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@grizzled turret why so ?

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To do what @little holly

little holly
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To make a new conversation

grizzled turret
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@night cloak not sure, hoping you could tell me

night cloak
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@grizzled turret send a screenshot.

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@little holly show me your chat screen now .

little holly
night cloak
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The whole screen.

little holly
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@night cloak what you mean I don’t understand soory

green pagoda
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@night cloak thanks bro

night cloak
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You’ve cut some of the screen off @little holly

grizzled turret
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@night cloak still won’t let me post on the channel

little holly
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Oh ok

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Wait

night cloak
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@grizzled turret send a screenshot.
@night cloak

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Send me a screenshot of that channel

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For you

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You may have already sent a message and there’s a 6 hours cool down

grizzled turret
night cloak
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Yes you’ve sent the message @grizzled turret

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See the timer 4:48

little holly
night cloak
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Means you can message in there again in 4 hours and 48 minutes

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What’s clicking the back button do @little holly

grizzled turret
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@night cloak It isn’t sent, see the blue arrow——>>> its grey in bug feedback channel

night cloak
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I did

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Remove your message here please tencent staff do not see it.

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We are just community

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@grizzled turret you deleted the wrong screenshot send the other one.

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Bruh it taked littlery 6hours again til i can type in feedback

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Takes*

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Yes because tencent employees read it and we don’t want you to spam the same message 109 times they need to read everyone’s message

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What u mean i am spamming

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I didn’t say you were

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Bruh kid i only posted it once here

little holly
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@night cloak

night cloak
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I said that’s why it takes 6 hours to send in that channel.

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Oke

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@little holly Staff will be with you shortly I don’t use a android device so I’m not sure

little holly
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I have iPhone but not my account

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Not problem?

manic lichen
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I cannot login my account

little holly
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Ok question I have new account I can delete that account or not?

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Close account

manic lichen
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I have this issue anyone can help

night cloak
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@manic lichen For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

manic lichen
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Thank you for information

twin gulch
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@manic lichen so many users are facing this from last 2 months

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no any solution without an update for this issue.@manic lichen

manic lichen
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So i need to wait until the next update

twin gulch
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@manic lichen yes

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don't west your time is Custemor support, there are only bots@manic lichen

olive tendon
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loading screen error code : 154140715

wraith brook
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@twin gulch There are real person too .

twin gulch
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@wraith brook give me name of the real person🤣

wraith brook
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@twin gulch Move to another channel . This is not a place for chat

tawdry finch
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Not a channel which fixes your issues either

storm flumeBOT
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Please avoid going off-topic. You can have unrelated conversations in #chat.

devout saffron
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This channel offers community support for PUBG mobile. For issues beyond their purview, you will need to post in #old or contact customer service in game or via email.

tawdry finch
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What is community support

devout saffron
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@tawdry finch Community refers to a group of people. They too are users of the game just like you but have volunteered to help out other users with whatever support they can offer.

grizzled orchid
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I'm unable to send popularity to my friend

exotic cove
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i want help plse

night cloak
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@grizzled orchid What does it show?

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@exotic cove Aloha! How can I help you?

tawdry finch
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Okay

polar marshBOT
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@exotic cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tribal prawn
twin gulch
#

Make a Real Custemor Suport team, without bots..no support from FB,TWITTER,REDDIT,CS , Discord.

devout saffron
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@twin gulch The Customer Service Team receives an enormous number of requests every day. Please be patient while they get to your request.

storm willow
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@tribal prawn If you have chosen below 18, then you can only play few hours in a days

grizzled orchid
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@night cloakit shows the target has blocked you

storm willow
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@grizzled orchid the user needs to unblock you

night cloak
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@grizzled orchid If the user didn't block you, tell them to block you following by an unblock.

grizzled orchid
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He unblocked me still problem persists

tribal prawn
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@storm willow but I am not below 18. How to resolve this issue to re-occur further?

devout saffron
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add that person as friend and wait for atleast a day. You should be able to send each other popularity. @grizzled orchid

polar marshBOT
#

@dreamy gazelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@tribal prawn check game management in game settings. You will have to wait till the cooldown time gets over

tribal prawn
#

Cooldown time u mean 58 mins right? @timid parcel

grizzled orchid
#

@devout saffron he's already on my friend list

gaunt hinge
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go to game settings and go to other option and click yes@tribal prawn

storm willow
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@grizzled orchid yes, if you add him before unblocking ingame- you will get that error. Please block the user again and then unblock him from ingame friends and then add again

gaunt hinge
grizzled orchid
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@storm willow got it thanks

storm willow
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@tribal prawn there will be a timer in side the game management in the above image soul pirate sent^

raw edge
#

Upcoming beta registration start ????

gloomy relic
#

Is the next update on August 4? @storm willow

storm willow
#

@raw edge follow news in #news

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @gloomy relic. Once we do, we will publish further information in #news.

gaunt hinge
#

Ya@tribal prawn

gloomy relic
#

No not the major update I'm talking about patch

tribal prawn
#

@timid parcel @gaunt hinge thank u both for guiding.. I have done the above steps which also asked for contact nunber. Provided as well. Will this resolve by issue? When it will have impact on my gaming?

gaunt hinge
#

Hearafter you can play 24hours 💥@tribal prawn

tribal prawn
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Wahhh!! Dats grt to hear 😀

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Thanks a lot

gaunt hinge
#

Your welcome @tribal prawn

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crude breach
lucid vigil
#

My controls keep changing to small everyday without me changing it and I can't change back to normal until I repair it .this is happening for the past 5 days. I'm repairing it everyday and I'm irritated

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Pls help me

crude breach
#

plse help regarding this

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @willow portal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT
#

@barren valve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lucid vigil
#

What's ur prob @near glen u r noob

low chasm
#

How to see all players list of concorer of this season

#

I'm only able to see top 100 how to check top 500 concorer players name

fallow token
#

@near glen everyone have a different way to play.

low chasm
#

Anyone please answer for my above question

crude breach
storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @crude breach. Remember to read through #faq before asking questions in the support channels.

polar marshBOT
#

@crude breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lucid vigil
#

@near glen ur name itself decides ur character

#

Lol

heavy vortex
lucid vigil
#

My controls keep changing to small everyday without me changing it and I can't change back to normal until I repair it .this is happening for the past 5 days. I'm repairing it everyday and I'm irritated

night cloak
#

I'm only able to see top 100 how to check top 500 concorer players name
@low chasm you cannot.

#

@lucid vigil Why you can't play the default control what a noob the default is the best control in the game if you don't believe search Clazie @polar marsh MVP
@near glen
Please read through #735483472432594994

#

@lucid vigil are you accidentally changing the layout number ?

#

i need help
@crude breach
You have been banned what would you like help with

polar marshBOT
#

@weak violet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant radish
#

I reported a cheater a few minutes ago but i forgot to ss his/her name and ID but i managed to record of him/her Killing me and my teammate does that help my report to that person?

celest shadow
#

Did you report the player using the in-game reporting function, @vagrant radish?

vagrant radish
#

Yeah i reported that player for aim bot

storm flumeBOT
#

Hello, @vagrant radish!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

storm willow
#

To report via discord #cheater-reports and the link you need his Char ID in the evidence you upload.

vagrant radish
storm willow
#

Reporting ingame is enough. @vagrant radish since you don’t have any other information

vagrant radish
#

Oh ok

polar marshBOT
#

@normal flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

willow portal
#

@storm flume my account logged in newer version problems

storm flumeBOT
#

You can contact the customer service via the game settings, @willow portal. Refer to subpoint 5.3 in #faq for further instructions.

willow portal
#

@storm flume not reply customer service via the game settings

storm willow
#

Try again.

#

Only ingame customer support handles account related issues

willow portal
#

Mera account hacker open kar rha h to uska open ho rha h

#

Lekin me opne karta hu to

#

Ye aata h

#

mera pubg update h

#

Phir bhi

storm flumeBOT
#

You can contact the customer service via the game settings, @willow portal. Refer to subpoint 5.3 in #faq for further instructions.

#

Please do not use any other language aside from English, @willow portal. Refer to #735483472432594994 for regional communities.

willow portal
#

Ok

dry harness
#

When is acient secret mode available

#

??

polar marshBOT
#

@sterile flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @mild beacon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

south sorrel
#

Hey there:
I forget my password acc , and I tried to get it back by code but the code doesn't arrive to my Gmail. I wish you can help me to fix this cuz I want to play in my acc .

storm flumeBOT
#

Hello, @vague abyss!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

south sorrel
night cloak
#

@south sorrel check the spam folder, if you didn't get a mail in there provide a feedback about that in #old .

south sorrel
#

Ok ty I'll give the feedback

tulip wedge
#

Why this bonus points reward for 'win the next classic squad match' changes randomly...
Once it shows 12 battle coin another time it shows 14 battle coin?
@tulip wedge
No one has replied for this issue

twin gulch
#

@willow portal don't west your time in Custemor support.wait for next update

solar sage
#

Guys I bought Andy by mistake how I can refund him?

#

Is that any way to refund it?

night cloak
#

@tulip wedge Read the Rules in that page.

#

@solar sage There's no refund.

minor bone
#

why can't i find eid al adhaa missions?

solar sage
#

How is that possible?

#

I just clicked on him by mistake I don't need him

cunning ruin
#

Hello I need assistance regarding the treasure hunter event outfit

#

Any mod

#

@night cloak

#

Is it permanent?

frozen sparrow
#

It is permanent

cunning ruin
#

Really!!!

wide scarab
#

@『TGTV』DEEPAK#8171 How do I open this window??

cunning ruin
#

People said that the headwear is for 10 days

#

And the outfit too

#

And my event doesn't load at all

solar sage
#

Guys can any1 help me in that issue?

cunning ruin
#

On the emulator and on the phone

#

Doesn't show anything

night cloak
#

@solar sage there's nothing can be done

frozen sparrow
#

@solar sage There is no refund

night cloak
#

@cunning ruin It's limited to mobile only

cunning ruin
#

@night cloak yes it didn't load on phone too

frozen sparrow
#

@cunning ruin Might be an internet issue

cunning ruin
#

Internet is the fastest

#

It downloads at 10 mbps

solar sage
#

Ur purchases system is too bad for this case and this not good for me tbh u just got uc I don't wanna spend cuz just miss click

tulip wedge
#

Bonus challenge are time waste if I bet 10 battle coin and I get 12.
Having dinner is a difficult task for they only gives extra 2 battle coin@night cloak

cunning ruin
#

Doesn't load the page

night cloak
#

@solar sage Feedbacks to #old

#

@tulip wedge ^^

frozen sparrow
#

@solar sage Be extra careful during purchases, check if your buying the correct item twice before buying, for suggestions go to #old

cunning ruin
#

I'll try again and wait for 5 mins in the event page

frozen sparrow
#

@tulip wedge Winning team gets some bonus coins

night cloak
#

@cunning ruin try clearing the app cache and try again.

solar sage
#

And if u feedback they will help me? I don't think so that's make me disappointed

frozen sparrow
tulip wedge
#

@frozen sparrow it is random I get reward of 12 battle coin and some of my friends get 200 battle coin reward.
And my friends are even lower in tier.
It is not fare @night cloak

night cloak
#

@tulip wedge Feedbacks to #old

leaden wagon
#

You don't have permission showing in cheater report

night cloak
#

@night cloak :/ what's going on

#

He was banned and then unbanned :/

leaden wagon
#

Please ban a guys.....he is a hacker

frozen sparrow
#

@tulip wedge there's coin per kill system. The more you kill the more coins you get

night cloak
#

@solar sage there's no refund for this. you can give a suggestion how it purchase options can be.

#

@night cloak You can report them again, as we Discord staff's are not related to In-game Customer service.

#

@night cloak I mean he was banned :/

#

When I reported him in cheater reported

#

@leaden wagon nope i can't.

#

Reports

storm flumeBOT
#

Hello, @leaden wagon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

@leaden wagon refer the bot message

frozen sparrow
#

@night cloak You can report him again if you find him cheating.

night cloak
#

@night cloak I have no idea about that

leaden wagon
#

I reportd him but not happed

night cloak
#

@frozen sparrow please man stop acting like a nub if you don't know

#

M here from a larger time if you don't know what's the ans let mods help

leaden wagon
#

Can I share a link here?

night cloak
#

you can't @leaden wagon

leaden wagon
#

I will dm u link pls watch video

frozen sparrow
#

@night cloak I have no idea about that
@night cloak

@night cloak I think you already got your answer

night cloak
#

@leaden wagon read that bot message again.

restive summit
#

I want to report players who were teaming up in solos

leaden wagon
#

Bro I read it...and report 10time but not happen anything

night cloak
#

@night cloak lemme check again

#

@restive summit report them via in-game

restive summit
#

@restive summit report them via in-game
@night cloak Ingame report enough?

night cloak
#

yep it is

leaden wagon
#

Please watch the video...I dm u

storm flumeBOT
#

Hello, @leaden wagon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

restive summit
#

Doesn’t seems like ingame reports do anything. It’s been so many seasons I’ve got cheaters, teaming up, etc

night cloak
#

@night cloak nvm I will ask nadeko he knows the case better :-)

leaden wagon
#

Please give me permission in cheater report

night cloak
#

you need to have level 10 in this server

leaden wagon
#

What is my lvl now how to know

night cloak
gentle oxide
#

Hello Company pubg mobile, I do not know why my account was suspended, even though I have not committed any question to your laws. I hope that you will respond to me as soon as I need my account and I cannot spend my day without playing. I hope that you will pay attention to my request and wait for your reply impatiently.•ID5586026664

polar marshBOT
#

@gentle oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gritty glade
#

Litterly,. NORTH AMERICA fpp server is Unplayable.
Again i played 9 match today fpp sqaud north america.
& killed 9 /9 times by cheater with dp upgrade and M4 Glacier max
Guys plz do something.
How can i push conqueror this season.

I need only 300 points for conqueror

wary mountain
#

Is there any way to turn off that women voice yelling “the blue team has scored” or “the blue team doesn’t have a lot of time left” in team deathmatch?

#

I’ve tried and can’t find how

faint steppe
#

No @wary mountain

night cloak
#

@wary mountain there is no way to turn that off .. u can turn of the game volume if u dont want to hear that beautiful voice 😏

faint steppe
#

@night cloak Video

night cloak
#

@faint steppe thank u 😊

faint steppe
#

@night cloak You're welcome 😌

alpine brook
analog estuary
#

@faint steppe Hello

#

@faint steppe I can hear my teamates voice but they can’t hear me any solution?

glossy junco
#

Just restart the game

analog estuary
#

@glossy junco No it is not working

night cloak
glossy junco
#

Complain to the customer care in the game itself

stable cobalt
#

Hello!!! I have a problem. A hacker broke into my account. Не hacked my Facebook and entered in my account. He linked a tweeter and an e mail. I was able to restore my Facebook but he has tweeter and email or number. Please. Help me. Untie your the tweeter and email. I have all the proof that this account is mine. I can send all my payments.

ID 5290295372
The account was created on 12.12.2018
My Facebook name : Murad Abdulaev
I can send you all payments! And all my nicknames The account was created
I wrote in Support service in the game but But they don't answer.

I'll be grateful. Sincerely Murad

night cloak
strange sonnet
#

Hey my friend friend had a in game mail containg my glacier is it possible

night cloak
#

@stable cobalt make a new pubg id

stable cobalt
#

Hello!!! I have a problem. A hacker broke into my account. Не hacked my Facebook and entered in my account. He linked a tweeter and an e mail. I was able to restore my Facebook but he has tweeter and email or number. Please. Help me. Untie your the tweeter and email. I have all the proof that this account is mine. I can send all my payments.

ID 5290295372
The account was created on 12.12.2018
My Facebook name : Murad Abdulaev
I can send you all payments! And all my nicknames The account was created
I wrote in Support service in the game but But they don't answer.

I'll be grateful. Sincerely Murad

strange sonnet
#

@night cloak
It is not fare for him

alpine brook
#

Is it suitable for male character?
I use carlo, should i wear him this outfit?
I'm so confused. Someone please help

night cloak
#

@stable cobalt nothing they can do

wispy zenith
#

Can we have 6 players in lobby when playing Rage Gear?

night cloak
#

I lost my 75 lvl account rp sinc s2

strange sonnet
#

@stable cobalt in game seriveice is the only option

stable cobalt
#

They don’t answer me 😔

night cloak
#

What i say nothing they can't do

azure venture
#

Helllo

#

I want to know that where can I buy pubg gun skins

night cloak
#

😂

#

@azure venture in game shop

#

Or spins

alpine brook
ebon bear
night cloak
#

@ebon bear gift to your gf 😂

heavy vortex
#

use #chat or #pubg-mobile for conversation.. this channel is for in game support

alpine brook
#

@night cloak why you're providing wrong info?

heavy vortex
#

@storm willow

storm willow
#

Yes ? @heavy vortex

#

@ebon bear that should be regional event, which region?

ebon bear
#

@storm willow Turkey

alpine brook
ebon bear
#

@alpine brook There is no special event for these diamonds

#

in The Game

storm willow
#

@azure venture weapon skins are available only ingame. You cannot get anywhere else.

#

@alpine brook If you have the event, can you screenshot here?

alpine brook
#

That's it. No event till now

storm willow
#

@stable cobalt Contact in game customer support and request for revoke access to the hacked Social media account

stable cobalt
#

I contacted and I wait a result

celest shadow
#

@alpine brook, the event has not started yet, keep an eye out.

alpine brook
#

@celest shadow you should mention @ebon bear

#

It’s his issue.

errant cedar
#

How to report?

celest shadow
#

@ebon bear ^^^

storm flumeBOT
#

Hello, @errant cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

jaunty oracle
errant cedar
#

I guess i need to wait

alpine brook
#

@jaunty oracle this site is not perfect for speedtest. Try speedtest sg

errant cedar
#

Pls avoid this player

jaunty oracle
#

Oh ok

celest plank
#

@alpine brook that site is a universal site

#

Wdym not perfect lmao

quasi delta
#

Beta pubg mobile next update

#

Date

errant cedar
#

Malicious afk

polar marshBOT
#

@stable cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

errant cedar
#

Thx

alpine brook
#

@celest plank it use cache speed i think. I tried both (many sites actually)

celest plank
#

Isn’t that ookla

jaunty oracle
#

It is ookla

celest plank
#

First off stable wifi doesn’t mean Low ping

jaunty oracle
#

Idk my internet speed is varying from sites to sites

celest plank
#

Secondly ookla is never wrong

alpine brook
#

@quasi delta tomorrow for erangle 2.0 beta.

celest plank
#

Stable wifi means no ping spikes

jaunty oracle
#

I used to get proper 20 ms ever since a 210 mb update came the ping was never normal

storm flumeBOT
#

Hello, @errant cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

polar marshBOT
#

@tight echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant rivet
#

Helo!

#

What is reedem code

alpine brook
#

@vagrant rivet redeem code is like gift voucher. You can get some uc, gifts/items etc using the code.

vagrant rivet
#

Thanks 🙂

sharp onyx
#

@elfin canopy do .rc rashiid

scarlet raptor
#

Why cheat reporting server is closed for a very long time?

storm flumeBOT
#

Hello, @scarlet raptor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

scarlet raptor
#

We are tired of encountering cheaters/ hackesr all the tim?

sharp onyx
#

#cheater-reports is run by volunteers in their free time. Thats why its opened only for a limted time.

night cloak
#

Does any of the following here effect my pubg account? I don’t want to lose anything. Connected to Facebook so it should be ok right?

celest shadow
#

Hello, @scarlet raptor. The #cheater-reports channel will be opened again once all the remaining reports have been examined completely. Please be patient, thank you.

night cloak
#

I used to get proper 20 ms ever since a 210 mb update came the ping was never normal
@jaunty oracle same

storm flumeBOT
#

Hello, @scarlet raptor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

celest shadow
#

@night cloak, yes a routine repair will not affect your account. It'll be fine.

elfin canopy
#

Oh! I'm late.

celest shadow
#

@elfin canopy, HugLove. Cutie.

alpine brook
#

@celest shadow 16 days passed. Just 5 people remaining till many days

night cloak
#

@night cloak, yes a routine repair will not affect your account. It'll be fine.
@celest shadow what about these? Initialization and repair resources, since you know I have a high ping. I wanna repair everything

#

Delete maps too

celest shadow
#

Repairing the game will not help resolve your ping, @night cloak.

night cloak
#

I’m following #faq 4.9 as instructed in #old @celest shadow

celest shadow
kindred quest
#

Can we buy Royal Pass of this season with AG ?

night cloak
#

Nope

celest shadow
#

Unfortunately, you can only purchase the Royale Pass with UC or through Midasbuy, @kindred quest.

night cloak
#

@celest shadow I don’t know how to do that on iOS

#

It’s just changing the date and time? The instructions are clearly for android

celest shadow
#
  1. On your iOS device, open Settings.
  2. Tap Wi-Fi.
  3. Tap the "i" icon next to the Wi-Fi network you want to change DNS servers for.
  4. Tap DNS.
  5. Now remove the existing DNS servers and key in DNS server addresses of your choice.

@night cloak

white steeple
#

I think Tencent is cheating.... REFRESH THE BONUS CHALLENGE SHOP........

night cloak
#

I’m not using a wifi

#

It’s a 4G cellular connection

#

@celest shadow

celest shadow
#

I see, @night cloak. So, you're getting high ping while playing the game?

night cloak
#

Yes right now when I did the routine repair

#

It says 81ms

#

Middle East My region

#

But

#

Still 200ms

celest shadow
night cloak
#

Ping just joined a match

faint steppe
#

@analog estuary Check if your Mic is working

analog estuary
#

Yes it is working

polar marshBOT
#

@solemn sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@solemn sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

green pike
#

Is using the air trigger feature of the new upcoming ROG 3 phone in classic matches l.e.g.a.l?

#

Hello?

night cloak
#

@celest shadow how am I going yo receive the fix? By in game mail?

#

Or email?

celest shadow
#

No no, @night cloak. The link is just a survey to understand the issue better.

night cloak
#

But I need a fix asap

#

Also

#

My ping was 60-80 before the update

#

Same place

#

Now it’s worse after this update

#

@celest shadow

celest shadow
#

Either you switch to a better network to get a more stable ping or you could wait till the ping gets stable on your current network, @night cloak.

night cloak
#

My current network is strong tho, I even did a test connection with a member staff before and they said it’s good the problem is in the server

#

I’m confused

#

@celest shadow

#

My connection has no packet loss

#

Which is very good

#

A staff here said that too

celest shadow
#

Try playing on Europe instead, @night cloak. You might get better ping there.

polar marshBOT
#

@white steeple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@white steeple:
@polar marsh Europe has tons of cheaters and the ping is worse there

#

So no one can help me huh? :/

#

Man

#

This sucks

mortal lintel
#

I need help my account got hacked by NRGxChEtAk #4507 plese pubg help me

night cloak
#

Franky

mortal lintel
#

@polar marsh PLESE HELP ME

alpine brook
#

@mortal lintel why you give user password to unknown? It’s your fault

celest shadow
#

I have no other solution for your network issue at the moment, @night cloak.

mortal lintel
#

@alpine brook I am sorry

night cloak
#

I have no other solution for your network issue at the moment, @night cloak.
@celest shadow could you look more into it? This is really weird like I said, every app works perfectly except pubgm

mortal lintel
#

I am felling like hell plese I am not so rich plese

#

Do something

#

Plese

alpine brook
#

I am felling like hell plese I am not so rich plese
@mortal lintel try to recover your gmail/fb account you used on pubgm.

rose root
#

sa

mortal lintel
#

I have done that but the guy changed the pass

#

Plese

#

PUBG HELP

#

Plese

olive relic
#

Now really pubg doesn’t realize the cheaters in top 100?!!

alpine brook
#

I have done that but the guy changed the pass
@mortal lintel recover it.
No-one here can help you.

mortal lintel
#

Ok

#

😣 😣 😣 😣

#

🙏 🙏 🙏

night cloak
#

Now really pubg doesn’t realize the cheaters in top 100?!!
@olive relic lol

#

Frankii

rose root
#

how darku

night cloak
#

😂😂

rose root
#

fakkki

night cloak
#

😂😂

mortal lintel
#

This is his phone no

rose root
#

yes

night cloak
#

Bruh

alpine brook
#

@sand path
Keep your eye please

mortal lintel
#

I am soory plese

#

Plese

#

Plese

#

I will get depressed

night cloak
#

Keep your eye please
@alpine brook why ur such a snitch?

#

The guy is freaking out and doesn’t understand, he’s so poor in technology and screwed

alpine brook
#

@night cloak It’s not a discussion channel

night cloak
#

You can excuse some people, don’t be a stupid bot

#

He didn’t know

#

And he’s new

#

So

alpine brook
#

The guy is freaking out and doesn’t understand, he’s so poor in technology and screwed
@night cloak i told him what to do. There is no other option. You're making fun of him.

night cloak
#

I was messing around till it was serious then I stopped, u acting like a college dean or smth saying instructions instead of volunteering to help him.. acting like a mod.. geez ur just a member chill

#

It’s not your job to tell people what to do and tell them the rules, it’s your job to follow them

#

Cuz ur just a member

alpine brook
#

@elfin canopy
What did i wrong?

night cloak
#

Acting like a mod, impersonation

#

That’s what u did

fallow apex
night cloak
#

You can literally tag him and tell him nicely that this isn’t the place for this, instead u being a jerk and tagged a mod@alpine brook

#

Which would get him muted cuz he exposed a confidential info, maybe a ban

#

A phone number

olive relic
#

@night cloak bro just don’t care they are all stupids from developers to moderators

alpine brook
night cloak
#

Sorry, people like that trigger me... can’t be quiet all the time

#

@night cloak come over #pubg-mobile
@alpine brook you could’ve actually said that to @mortal lintel instead of tagging a mod, but u decided to make a bigger problem by that

alpine brook
#

@night cloak i already told him what to do. Then why i've to said that to him?

night cloak
#

You

#

Tagged

#

A

#

Mod

#

That’s the problem here

alpine brook
#

😂😂
@night cloak i tagged mod because you're making fun of him.

heavy vortex
#

don't have conversation here huh use discussion channel.. don't hog the channel

night cloak
#

@night cloak i tagged mod because you're making fun of him.
@alpine brook no u tagged a mod cuz he exposed a phone number and that’s not ok. Wasn’t making fun of him anyways if I really did and he did get offended, he can tag a mod himself... you’re not his dad

heavy vortex
#

@elfin canopy they're having convo hereAngryCatSip a long one ☝

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

formal sparrow
#

@stable cobalt where did u contact? cause i have the same situation

polar marshBOT
#

@fallow apex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @mortal lintel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

formal sparrow
#

@stable cobalt I contacted inside the game no one replied

storm flumeBOT
#

Please refer to subpoint #5.4 in #faq for further information, @formal sparrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Hey why are the crates in kr version slightly better than the global one. And will you guys ever fix the voice glitch

#

?

#

The voice issue will be fixing soon mean while using a DNS could fix it and answered you about the KR thing in #pubg-mobile

formal sparrow
#

Someone help please my Twitter was hacked and the hacker is logging in to my account I couldn’t unlink the Twitter inside the game and I reported inside the game no one replied where should I contact

night cloak
#

@formal sparrow only in game CS can help u with account related issue

storm flumeBOT
#

Please refer to subpoint #2.5 in #faq for further information, @formal sparrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

willow portal
#

my Facebook account disabled only Gmail linked my pubg account how to login Gmail id to pubg open

low jolt
#

Hi I have player to report

#

I want the link where I can put his I'd video and name etc

ornate thicket
low jolt
#

Closed

#

For now

night cloak
low jolt
#

@night cloak thanks

silent remnant
#

Hlo

night cloak
#

@silent remnant try to link after a while ...after typing u r email address u will get a code to u r email type the code and press ok

silent remnant
#

@night cloak it is show incorrect

#

After that

#

@night cloak Reply pls

night cloak
#

Make sure u r typing the code correctly

turbid saddle
#

Just type it right

silent remnant
#

@night cloak Right only

turbid saddle
#

???

night cloak
#

Try after clearing Cache

turbid saddle
#

Bro are you serious? Its not even hard

#

Type the fricking code correctly

#

Ffs

silent remnant
night cloak
#

@silent remnantclose the game and re-open

silent remnant
#

@night cloak i tryed in 2 mobile

#

Same coming

night cloak
#

Wait for a mod to reply u

silent remnant
#

Mod means

night cloak
#

@silent remnant wait for a moderator to reply to u ..

silent remnant
#

Ok

#

<@&481161015728406538> hlo

night cloak
#

@silent remnant dont tag moderator role ..just wait for them to reply

heavy vortex
#

@silent remnant you weren't supposed to mention the rolehuh

#

It's only for emergency purposes.. Avoid mentioning it unless emergency

silent remnant
#

Ok sry

#

But how much time

heavy vortex
#

@celest shadow ^

polar marshBOT
#

@fluid creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

silent remnant
#

Pls reply me fast I should login

night cloak
#

@silent remnant try linking after a while ....if it didnt work u can repair the game in login screen ....and make sure u r typing the code corectly
Also make sure to post in #old

silent remnant
#

Only for that account

#

Coming

#

@bold siren hlo

celest shadow
#

The email linking feature is on beta, @silent remnant. Please wait till the next update for it be improvised.

flat pivot
#

hi

silent remnant
#

@celest shadow Nxt update when

flat pivot
#

please im trying to connect pubg mobile vitnam suppuort on game and they no reply and they no help

polar marshBOT
#

@flat pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant forum
#

No dates yet, @silent remnant, keep an eye on #news for upcoming updates.

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @silent remnant. Once we do, we will publish further information in #news.

twin gulch
#

@celest shadow beta is realesed?

storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, @twin gulch:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

silent remnant
#

Upto then how I should login

#

@celest shadow ha

#

Any one reply

#

@vital sluice hloo

#

@vital sluice help me

night cloak
#

@silent remnant please contact cs for further details

silent remnant
#

Cs means

storm flumeBOT
#

You can contact the customer service via the game settings, @silent remnant. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

Customer service(in game) @silent remnant

alpine wyvern
rancid cypress
#

beta

alpine wyvern
#

I am not getting single reply from support

#

@sand path

#

Can anyone help me here?

#

Hello ?

rancid cypress
#

pubgm beta

alpine wyvern
#

@rancid cypress wht pubgm beta?

rancid cypress
#

pubg mobile beta

iron prairie
#

?

#

I don't think he is using the beta version

alpine wyvern
#

@iron prairie its not beta

rancid cypress
#

pubg mobile beta progress

iron prairie
#

?

#

don't spam random messages here

alpine wyvern
#

I have reported my issue in in-game service but till now I didn't get any reply from them @iron prairie

twin gulch
#

0.19.5 Update is release on 4th Aug???

rancid cypress
#

task

iron prairie
#

I have reported my issue in in-game service but till now I didn't get any reply from them @iron prairie
@alpine wyvern Wait for a staff to attend to your issue, I have no experience with customer support

rancid cypress
#

Is the investigation over

iron prairie
#

what investigation?

alpine wyvern
#

@iron prairie no care of our ids ? Hacker is using my id without getting any problem but id owner has to wait for month to get reply ? Wht a service Fc

iron prairie
#

@alpine wyvern I'm not even a staff

#

So why is that my problem

rancid cypress
iron prairie
#

as I said wait for a staff to attend to your issue

vagrant forum
#

@rancid cypress, the registration for next beta isn't open yet.

rancid cypress
#

can you speak Chinaese

iron prairie
#

You are not allowed to speak any language other than English here

alpine wyvern
#

@vagrant forum can u help ?

rancid cypress
#

I'd like to take part in the next test questionnaire

vagrant forum
#

There's nothing I can do, @alpine wyvern. Its all up to the in-game customer service.

short eagle
#

@alpine wyvern try contacting customer service again

alpine wyvern
#

@short eagle i have provided wht they asked

iron prairie
#

@alpine wyvern try contacting customer service again

alpine wyvern
#

Need 2days for 1 reply?

vagrant forum
#

They clearly said it may take up to 90 days.

rancid cypress
#

I'd like to take part in the next test questionnaire

alpine wyvern
#

@vagrant forum for single reply?

#

LOL worst

iron prairie
#

?

alpine wyvern
#

Service

rancid cypress
#

like this

iron prairie
#

"If the program is currently closed, new applications will be accepted again in the future."

#

It's most likely closed

alpine wyvern
#

Where can i give feedback ?

iron prairie
rancid cypress
#

Is the 21:39 release closed now

alpine wyvern
#

@iron prairie not about bugs 🤣

iron prairie
#

General feedback can be sent there

#

Read the channel description.

#

"Feedback and bugs..."

rancid cypress
#

Is the 21:39 release closed now

#

So fast

iron prairie
#

@rancid cypress where was that message sent

#

the beta one

rancid cypress
#

It's up there

iron prairie
#

It's probably closed. I've checked the link and it says the same thing

rancid cypress
#

No, it's so fast

vagrant forum
#

Registration for the next beta hasn't started.

#

It still says v0.19 on the link.

iron prairie
rancid cypress
#

Is there no beginning or end

iron prairie
#

It hasn't started.

#

Registrations for the next beta hasn't started

vagrant rivet
#

What is: Redemption limit reached.
What I doing?
(reedem code)

rancid cypress
#

Was that the last test

iron prairie
#

it's for 0.19

#

and it has been closed

rancid cypress
#

When will the next test start

iron prairie
#

We don't have information on that

rancid cypress
#

It's over. Why is it released today

iron prairie
#

The beta didn't release today. ???

heavy vortex
#

@short eagle ^AngryCatSip

low oak
#

hello

rancid cypress
#

Is 0.19 the last version tested

#

沒有會說中文的嗎

vagrant rivet
#

What I doing.
How many time wait I
(I don't know perfect English XD)

iron prairie
#

What is: Redemption limit reached.
What I doing?
(reedem code)
@vagrant rivet could you send a screenshot of your issue?

#

I don't really understand what you're saying

rancid cypress
#

It says today's

iron prairie
#

The beta has not been released

vagrant rivet
#

@vagrant rivet could you send a screenshot of your issue?
@iron prairie

iron prairie
#

It says today's
@rancid cypress That's the message, not the beta registration

rancid cypress
#

So this is the last recruitment

iron prairie
#

@vagrant rivet where did you get that website from?

rancid cypress
#

What are you recruiting after the last test

vagrant rivet
iron prairie
#

uhh I'm not sure about that

#

ask the staff

rancid cypress
#

It's all over. Why should I send a message today

#

It's all over. Why would he send a message today

vagrant forum
#

@rancid cypress, that message is a bot response. 0.19 is the current global version and hence the beta program is closed. Wait for about a week or so for the beta registration of next version.

rancid cypress
#

Isn't it that a new test will be released in August

vagrant forum
#

Yes, but you will have to wait for about a week for that, @rancid cypress.

rancid cypress
#

Is it here to publish the recruitment

night cloak
#

Keep an eye on #news, @rancid cypress .

rancid cypress
#

Who can speak Chinese

#

沒有人會中文嗎

vagrant forum
#

English only.

rancid cypress
#

why

limpid socket
#

@rancid cypress because this is a support channel for pubgm, not for having a conversation in chinese

#

@velvet path don’t spam

vagrant forum
#

@elfin canopy ^

limpid socket
#

Oh jeez

heavy vortex
#

it's his question

#

without punctuation

#

@velvet path wait

elfin canopy
#

What's the issue? Don't spam
@velvet path

heavy vortex
#

his account got beanAngryCatSip

elfin canopy
#

@rancid cypress english only.

polar marshBOT
#

@velvet path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy
rancid cypress
#

@rancid cypress because this is a support channel for pubgm, not for having a conversation in chinese
@limpid socket But you can type Chinese

#

@limpid socket Are you Chinese

elder knoll
#

.

iron prairie
#

He already said this channel is not for having a conversation in Chinese

elder knoll
#

Hi,

vagrant forum
#

Hello,@elder knoll. How may I help you?

rancid cypress
#

Is there any Chinese

polar marshBOT
#

@elder knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

alpine brook
#

@rancid cypress Text in English only.

rancid cypress
#

But my English is not good

alpine brook
#

@rancid cypress no-one is perfect.
Type your issue in English
No need 100% fluent english

rancid cypress
#

Can I speak Cantonese

iron prairie
#

No, English only.

alpine brook
#

@rancid cypress only English allowed here.

wraith pond
#

I have a problem with my account which is that I am logged into a newer version Please remove the old update and download the new version

wraith brook
#

@wraith pond Contact Customer service

rancid cypress
#

Why do countries have to speak different languages

iron prairie
#

Because they invented their own different languages?

#

Don't ask unrelated questions here

vagrant forum
#

You would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources, @wraith pond.

alpine brook
#

@rancid cypress check #735483472432594994
Many countries have their official discord server also

wraith pond
#

@vagrant forum The problem was two months ago, and there was an update for the game, two updates, and I did the first update and the same problem, and until the second update the same problem, please help me

rancid cypress
#

It seems that there is no Chinese one

iron prairie
#

Type your issue in English

#

Doesn't need to be perfect English, as long as we understand you we will try to give an answer

rancid cypress
#

I've been speaking English

iron prairie
#

Oh about the beta one?

#

They have already gave you an answer

strange siren
#

Hello can i report someone with video?

alpine brook
rancid cypress
#

Chinese culture is broad and profound

strange siren
#

This link not to pubg

alpine brook
#

@rancid cypress go to #chat please. This is support channel.

#

@strange siren It's official link brother.

strange siren
#

This is not safe

iron prairie
#

Then wait for a staff.

#

They will send the same link.

alpine brook
#

@strange siren no-one* can send any link here without this official link.

strange siren
#

@iron prairie IS IT RIGHT LINK?

iron prairie
#

@iron prairie IS IT RIGHT LINK?
@strange siren Yes, it is an official link

#

If you don't trust us then you should wait for a staff to attend your issue.

stuck cliff
#

I have been logining in everyday but my daily has stuck at 50 for a few days already. Why?

wraith pond
#

I tried to contact technical support, and I could not contact them directly. Rather, I am writing to the bot and it has not been processed. Please help

silent remnant
wraith pond
night cloak
#

@stuck cliff you might have missed a day.
@wraith pond could you translate the image to English.
@silent remnant could you explain.

silent remnant
#

@night cloak i am trying to link email but when we link there will be other formet

night cloak
#

format ??

silent remnant
#

Not in correct form

#

Why @night cloak

night cloak
#

Enter the E-mail, then press Go, then enter the verification code then set the passwords, @silent remnant .

silent remnant
#

I am getting this like

#

@night cloak

alpine brook
#

You're main issue is, your form has no option called 'password'
Right?

silent remnant
#

Yes @alpine brook

abstract wyvern
#

Help

night cloak
#

The Email linking feature is still in beta, please provide a feedback about that in #old ,@silent remnant .

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @abstract wyvern. Remember to read through #faq before asking questions in the support channels.

silent remnant
#

But i linked so many accounts but only with this account

#

@night cloak

#

Why

night cloak
#

The Email linking feature is still in beta.

#

I think he is trying to link a social media account 🤔

silent remnant
#

Noo

alpine brook
#

@night cloak rock already gave the answer

silent remnant
#

Ok

abstract wyvern
#

Help

storm flumeBOT
#

You can contact the customer service via the game settings, @abstract wyvern. Refer to subpoint 5.3 in #faq for further instructions.

silent remnant
#

When it will fix @night cloak

abstract wyvern
#

WhT do I do now??? How will they get back to me when they solved the issue

night cloak
#

@silent remnant no idea about that.
@abstract wyvern contact them again.

abstract wyvern
#

@night cloak what do you mean this is the second time

#

They said they’re working@on the issue

#

But how do I know when it’s fixed

night cloak
#

they will message you.

sour plinth
abstract wyvern
#

@night cloak how

sour plinth
#

Help me 😞

storm flumeBOT
#

Please refer to subpoint #5.4 in #faq for further information, @abstract wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

@sour plinth You would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources.

sour plinth
#

When is the update day?

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @sour plinth. Once we do, we will publish further information in #news.

night cloak
#

Any admins online atm? Need to talk urgently I'm the co leader of Elite squad ( clan of Maxtern 600k + subs and kingabru 1.7m + subs )

abstract wyvern
#

@night cloak how will they get back to me

sour plinth
#

Thank you 🙏

night cloak
#

@night cloak yes

#

Can we talk in dms ?

#

@abstract wyvern read the bot message which mentioned you.

wild beacon
#

When the PUBG Korean Version Sperate Problem Will be Fixed

night cloak
#

It would be helpful if you said that in here

#

My FB is hacked and I can't access to it anymore I have 2 other access to the account but I need to unlink the FB

storm flumeBOT
#

Please refer to subpoint #2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

And it was hacked for my pubgm account which had M4 fool max along with fool set and M7 lvl 4

alpine brook
#

@night cloak check #faq 2.5

(You've to contact in game customers service)

wild beacon
#

Players using Korean Version Enter Global Version Pubg mobile and Custom room and Reveal All the Position To their Teammates... Because Global Version User Cannot See the Korean Version User After they enter the spectate

night cloak
#

I did but I don't have any info

#

But I can proof that it is my account

storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

abstract wyvern
#

@night cloak thx I’ll wait

night cloak
#

After all I have gmail and email log in

#

@night cloak follow #faq 2.5

#

@night cloak i did but no response from there side till now

#

they'll reply

#

And I don't have any details which they are asking for

#

But I can make sure to proof its my account

#

Only in-game customer service could help you with account related issues.

#

Don't you have any contacts? With the customer service

#

The account is really expensive

formal sparrow
#

I have same situation no one replied @night cloak

night cloak
#

@formal sparrow exactly this is just an excuse

storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

To just buy some time so we can forget about our accounts

#

@night cloak buddy do you want the chat ss?

white canopy
#

Is the Treasure hunters final reward permanent or not?

night cloak
#

I have contacted them

formal sparrow
#

My account is very expensive account I paid a lot and i have proof @night cloak

night cloak
#

And my clan leader has over 1.7M subs

#

There's nothing we Discord staffs can do about that, please move to a discussion channel.

iron prairie
#

How does that matter lol

white canopy
#

There's nothing we Discord staffs can do about that, please move to a discussion channel.
@night cloak r u answering me?

night cloak
#

I'm a professional pubgm esports player as well and ik customer service wont help

agile aurora
#

Can Anyone forward This to PUBGM team, In Pakistan 🇵🇰 we get 24-40ms in Europe/Asia/Middle East in TDMs And Classic Matches.
But In Rooms no matter which server is selected and whoever is the host we don't get ping below 140ms.

night cloak
#

@night cloak well you might know any official

#

emm nope @white canopy

white canopy
#

emm nope @white canopy
@night cloak oh is the Is the Treasure hunters final reward permanent or not?

night cloak
#

At least you can't give me contact of Customer service On discord or Instagram

#

hold on a sec I'll answer you, @white canopy .

#

Or show us some proof that customer service has Helped people unlinking the social platform?

#

You might not have A expensive account but you are a mod you might be able to do something

iron prairie
#

How does so many people's account even get hacked in the first place

night cloak
#

or help us contact the customer service

#

@night cloak issues related to ingame should be contacted via ingame customer service.

formal sparrow
#

What should we do please someone help @night cloak if u know anything just keep me updated thank u

night cloak
#

@night cloak and what if they don't reply? > @night cloak issues related to ingame should be contacted via ingame customer service.
@night cloak

white canopy
#

Or show us some proof that customer service has Helped people unlinking the social platform?
@night cloak if its something that serius please dont spam This chat @ moderators and One of them will Dm with you to get your issue solved

agile aurora
#

@vital sluice

Can Anyone forward This to PUBGM team, In Pakistan 🇵🇰 we get 24-40ms in Europe/Asia/Middle East in TDMs And Classic Matches.
But In Rooms no matter which server is selected and whoever is the host we don't get ping below 140ms.

iron prairie
#

@night cloak if its something that serius please dont spam This chat @ moderators and One of them will Dm with you to get your issue solved
@white canopy no, don't @ moderators

#

unless it's an emergency

night cloak
#

@white canopy dude no one will dm us until we spam

white canopy
#

i was told to Do that lol

night cloak
#

@night cloak I have already answered you multiple times please move to a discussion channel.

heavy vortex
#

@night cloak @white canopy spam will lead to mute. so don't .

white canopy
#

i came here to ask something and got Into so much other things lmao

night cloak
#

@night cloak dude they ain't replying you want me to just sit and wait?

white canopy
#

Is the Treasure hunters final reward permanent or not? anyone knows?

iron prairie
#

@night cloak dude they ain't replying you want me to just sit and wait?
@night cloak Yes, you're supposed to wait

night cloak
#

@iron prairie and what if they don't reply?

iron prairie
night cloak
iron prairie
#

then wait

alpine brook
#

People’s cant make secured their own social media account & blaming tencent!!!
(Sorry for off topic)

heavy vortex
#

@white canopy Since the third area isn't opened yet. So don't know the outfit is permanent or not.