#questions | PUBG MOBILE | Page 946

simple cairn Jul 31, 2020, 9:17 PM

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E mail is also linked

heavy vortex Jul 31, 2020, 9:18 PM

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Yes the email one.

polar marshBOT Jul 31, 2020, 9:18 PM

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@floral gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

simple cairn Jul 31, 2020, 9:18 PM

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I have to choose social network as my avatar right?

heavy vortex Jul 31, 2020, 9:18 PM

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Yes

simple cairn Jul 31, 2020, 9:18 PM

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Sorry I'm asking too much question

heavy vortex Jul 31, 2020, 9:18 PM

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This channel is for support only

simple cairn Jul 31, 2020, 9:19 PM

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Ok

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Well... thanks

devout saffron Jul 31, 2020, 9:33 PM

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@simple cairn also make sure you are signed in from your Google account for the right profile image to be displayed.

simple cairn Jul 31, 2020, 9:34 PM

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Yea I’m signed in

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Then I when to google account

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When to profile

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Then changed it

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My PUBG avatar is social network

sharp onyx Jul 31, 2020, 9:36 PM

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Please note that sometimes it takes a few hours for the pfp to sync across clients, so it might not be available right away

polar marshBOT Jul 31, 2020, 9:40 PM

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@tawny stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

carmine carbon Jul 31, 2020, 9:40 PM

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@lime juniper is the Gen g event prize US only??

fierce night Jul 31, 2020, 9:42 PM

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@onyx cairn are you there please ?

polar marshBOT Jul 31, 2020, 9:46 PM

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@minor coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lime juniper Jul 31, 2020, 9:48 PM

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@lime juniper is the Gen g event prize US only??
@carmine carbon:

https://be963a02-9d37-466d-881e-b4fcde324bf7.filesusr.com/ugd/9e7d78_7c37037243c94018a09d01ab9acbc47c.pdf

sharp onyx Jul 31, 2020, 10:02 PM

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@velvet turtle please put this in #old

cunning wing Jul 31, 2020, 10:04 PM

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My facebook id is disabled for spamming ... And pubg was connected to my fb ... My pubgm was connected with fb also with twitter and my email and phone no was linked with pubg too... Now is there any way to login... (NB: I linked every social media to pubg but never used them for login)

When i try to login with those media.. i get error msgs

Please help

dry zealot Jul 31, 2020, 10:05 PM

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U can use email

sharp onyx Jul 31, 2020, 10:05 PM

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you can login with any of the linked social media and you will get your account back

cunning wing Jul 31, 2020, 10:05 PM

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I get error msgs like permission revoked

sharp onyx Jul 31, 2020, 10:06 PM

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for other social media too?

cunning wing Jul 31, 2020, 10:06 PM

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Yeah

tight hatch Jul 31, 2020, 10:14 PM

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Hi

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Europe server Is full of hackers :(

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Pls PUBG Do something take action

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Arabic People Use Esp Aimbot On their experience Account

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But still not banned

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@lime juniper

storm flumeBOT Jul 31, 2020, 10:18 PM

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Hello, @tight hatch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

vapid lark Jul 31, 2020, 10:18 PM

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Please I have a problem that the change of country button does not appear. I want a solution

cunning wing Jul 31, 2020, 10:22 PM

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If i use email/no it says incorrect email/no. @dry zealot

Um pretty sure i used my no and email to verify and collect those reward ... Now what to do...

@sharp onyx

vapid lark Jul 31, 2020, 10:31 PM

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Please I have a problem that the change of country button does not appear. I want a solution

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📎 14098c4a3c85284f.jpg

carmine seal Jul 31, 2020, 10:32 PM

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Please stop cheating pubg

📎 video0.mp4 📎 image1.png

night cloak Jul 31, 2020, 10:34 PM

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@carmine seal #old please

carmine seal Jul 31, 2020, 10:35 PM

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@night cloak what

night cloak Jul 31, 2020, 10:35 PM

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Don’t post those videos here post them in #old

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@vapid lark it could be because you’ve recently changed it so the option to do so has disappeared

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I wouldn’t actually know so please wait patiently and wait for a staff member to assist you 😉

charred ether Jul 31, 2020, 10:41 PM

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@vapid lark change region not available for European account

abstract holly Jul 31, 2020, 10:44 PM

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I need help

storm flumeBOT Jul 31, 2020, 10:44 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @abstract holly. Remember to read through #faq before asking questions in the support channels.

abstract holly Jul 31, 2020, 10:45 PM

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I want to talk with human customer service agent not interested to ask question to a bot

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Is there any one human helper

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Pubg is about all of bots available to help

velvet turtle Jul 31, 2020, 10:48 PM

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Guys

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Can we use @ symbols in username?

abstract holly Jul 31, 2020, 10:49 PM

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On email , in-game customer service, everywhere i got replies from bots

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What is actually going on, i have serious concerns regarding my account issue

sharp onyx Jul 31, 2020, 10:50 PM

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@abstract holly PLease do state your issue

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@velvet turtle You can try. Also, pleaee ask discord queries in #discord

abstract holly Jul 31, 2020, 10:52 PM

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I didn’t do any kind of violation, then why this happened to a legitimate player

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I know you understand that what i want to say , if actually I wrote down here then i am not able to write again

raw hollow Jul 31, 2020, 10:54 PM

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📎 image0.png

abstract holly Jul 31, 2020, 10:55 PM

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So i want to discuss with human helper , who give me the exact reason , so i can further challenge for my rights

velvet turtle Jul 31, 2020, 10:57 PM

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@raw hollow If you haven't used any haks, why are you worrying?

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Just play as usual

abstract holly Jul 31, 2020, 10:58 PM

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I need answer

polar marshBOT Jul 31, 2020, 10:58 PM

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@barren bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

velvet turtle Jul 31, 2020, 10:58 PM

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@raw hollow Don't worry then, just play along

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Or maybe someone in your team is doing nasty things

night cloak Jul 31, 2020, 10:59 PM

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Then why’s there a teammate in your screenshot 😂😂

velvet turtle Jul 31, 2020, 10:59 PM

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pubgm_drakeyes

night cloak Jul 31, 2020, 11:00 PM

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If you’re having a issue with the game thinking you’re hacking please message customer service in game

raw hollow Jul 31, 2020, 11:00 PM

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I did

night cloak Jul 31, 2020, 11:01 PM

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Then wait patiently for there reply.

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We cannot do anything here apart from guide you on where to go

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@raw hollow covid 19 has been a virus for a period of time now and it’s effecting everyone around the world pubgm staff being one please wait patiently

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Okay contact in agent support and wait we cannot help you.

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Please refrain from repeating the same question again.

abstract holly Jul 31, 2020, 11:02 PM

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Hello administrators ???

wraith schooner Jul 31, 2020, 11:03 PM

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Why hackers are not stopping

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In just crown tier , I have faced more then 25 hackers

velvet turtle Jul 31, 2020, 11:04 PM

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@raw hollow Then that is a safety measure

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How long you've been playing PUBG?

wraith schooner Jul 31, 2020, 11:04 PM

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Daily I face 3 or 4 hackers

velvet turtle Jul 31, 2020, 11:04 PM

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Because nowadays everyone creates new accounts to do nasty stuffs

night cloak Jul 31, 2020, 11:05 PM

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@wraith schooner #old

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@raw hollow @velvet turtle please keep discussion in #pubg-mobile #chat or private messages, thank you!!

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Hello administrators ???
@abstract holly
What’s up ?

velvet turtle Jul 31, 2020, 11:06 PM

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What is wrong with this discord server jesus

abstract holly Jul 31, 2020, 11:07 PM

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@night cloak take a look on my previous messages

night cloak Jul 31, 2020, 11:07 PM

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So i want to discuss with human helper , who give me the exact reason , so i can further challenge for my rights
@abstract holly

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Why do you need a human helper

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Shame on you pubgm

📎 Screenshot_2020-08-01-04-30-09-408_com.tencent.ig.jpg

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Check his RP

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Do you need help? @night cloak

abstract holly Jul 31, 2020, 11:09 PM

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@night cloak because from everywhere I got replies from bots

night cloak Jul 31, 2020, 11:09 PM

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Wow@night cloak

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@abstract holly I understand but why are you trying to contact a human why do you need to speak to them

abstract holly Jul 31, 2020, 11:09 PM

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On pubg email , in game help

boreal tulip Jul 31, 2020, 11:10 PM

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Hello, good afternoon, I am an emulator. I am writing to you to request the unlocking of my account. I do not use any kind of cheating and I do not play with cheating players on purpose as the reason for my blocking says. Yesterday they blocked several people from the emulator by mistake and returned the accounts the same day. I am a competitive player, I compete in tournaments and I would never dirty my name, besides I have a royal pass and it would not be a good idea to lose count. I hope you understand me, and thank you very much for your attention. My name in the game is 『イ k』 ElPichi and my ID: 5623026415

night cloak Jul 31, 2020, 11:10 PM

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@boreal tulip please contact in game support

polar marshBOT Jul 31, 2020, 11:11 PM

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@boreal tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@abstract holly:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jul 31, 2020, 11:12 PM

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Follow that @abstract holly

mystic lava Jul 31, 2020, 11:19 PM

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Hello any admin who can solve my purchased uc issue?

night cloak Jul 31, 2020, 11:19 PM

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What’s up

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Did you not receive your uc @mystic lava

mystic lava Jul 31, 2020, 11:23 PM

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@night cloak i have purchased from MIDUSBUY through razor and didn't receive my uc ,raised a ticket to razer and the transaction information is successful,when contacting pubg in-game support ,they asked about transaction and amount and gave them both correctlly and this is how they respond

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📎 Screenshot_20200801-020831_PUBG_MOBILE.jpg

vivid merlin Jul 31, 2020, 11:25 PM

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@mystic lava Make sure the information you gave them is correct.

mystic lava Jul 31, 2020, 11:27 PM

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How can i get invalid information? I mean that is the only transaction information that i have i can't just come up with one! I am really sad about it i can share u my transaction information just for the sake of it

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@vivid merlin

vivid merlin Jul 31, 2020, 11:28 PM

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Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.
@mystic lava

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Just double check to see if what you gave is correct.

night cloak Jul 31, 2020, 11:29 PM

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Hey @vivid merlin pls check his RP

📎 Screenshot_2020-08-01-04-30-09-408_com.tencent.ig.jpg

vivid merlin Jul 31, 2020, 11:29 PM

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@night cloak > #old

night cloak Jul 31, 2020, 11:29 PM

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What’s wrong with it ?

odd tide Jul 31, 2020, 11:29 PM

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I am not able to play pubgm on wifi, but i am able to play on my data. When i play on wifi, i get the error code 154140712, but my wifi is veet fast so this is weird. Help?

night cloak Jul 31, 2020, 11:30 PM

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@night cloak see his RP once again

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There’s nothing wrong with it ?

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Come to #pubg-mobile

mystic lava Jul 31, 2020, 11:30 PM

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@vivid merlin i know man i understand you guys can only redirect me to in game support but,i really gave up on getting my uc because there's no way of getting different results of the transaction information

vivid merlin Jul 31, 2020, 11:31 PM

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@mystic lava Please do not share such sensitive information.

mystic lava Jul 31, 2020, 11:32 PM

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Ok sorry

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What to do then ?

vivid merlin Jul 31, 2020, 11:33 PM

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The only way to get it back is to contact in-game customer support, unfortunately we can't do anything else for you.

cold yacht Jul 31, 2020, 11:33 PM

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Hi

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I need help please ..

mystic lava Jul 31, 2020, 11:33 PM

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@vivid merlin ok man thanks for help i should forget about it then

left jolt Jul 31, 2020, 11:33 PM

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I am not able to play pubgm on wifi, but i am able to play on my data. When i play on wifi, i get the error code 154140712, but my wifi is veet fast so this is weird. Help?
@odd tide a screenshot of that error message would be helpful.

night cloak Jul 31, 2020, 11:34 PM

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@cold yacht what cha I help you with

cold yacht Jul 31, 2020, 11:35 PM

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My friend got this message without breaking up the rules of the game.

📎 image0.png

night cloak Jul 31, 2020, 11:36 PM

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It’s not a suspension

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Just contact in game support

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It means someone has reported your friend because they thought he was hacking and they’ve put them under observation

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To my understanding

left jolt Jul 31, 2020, 11:38 PM

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@cold yacht your friend has to contact the customer service in game if he/she wants to know more about the safety observation period. I'm afraid that is the only way.

gaunt bridge Jul 31, 2020, 11:40 PM

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I need a help
Some one hack my facebook account and log in my pubg account and connected my pubg account with his email linked

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I need yo have a contact with any one of pubg admins

storm flumeBOT Jul 31, 2020, 11:41 PM

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Please refer to subpoint 2.5 in #faq for further information, @gaunt bridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

glacial ruin Jul 31, 2020, 11:42 PM

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Why doesn't the option to change your country appear to me and I want to show it? Can or no

stable abyss Jul 31, 2020, 11:42 PM

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Hello guys ! Please could I talk to an admin ?

storm willow Jul 31, 2020, 11:42 PM

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@stable abyss what is it about?

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@glacial ruin Did you create account/change region to EUROPE ?

glacial ruin Jul 31, 2020, 11:43 PM

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Yes

stable abyss Jul 31, 2020, 11:44 PM

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@storm willow about the point system !

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Could I write for you my experience in south america server ?

storm willow Jul 31, 2020, 11:44 PM

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@glacial ruin Due to European law you cannot change region. You may try contacting ingame support.

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@stable abyss if you have feedback write in #old

night cloak Aug 1, 2020, 12:01 AM

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Contact in game support.

prime raft Aug 1, 2020, 12:01 AM

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I am trying but there was no answer

night cloak Aug 1, 2020, 12:02 AM

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Hang on I’m still new trying to find the #faq to help you

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Has he connected his social media @prime raft

left jolt Aug 1, 2020, 12:04 AM

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@prime raft please avoid sending sensitive personal information in here. Also, refer to subpoint 2.8 in channel #faq

night cloak Aug 1, 2020, 12:04 AM

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Ah yes he has sorry

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#faq 2.5

dusty dawn Aug 1, 2020, 12:05 AM

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Why bonus challenge redeem page is not working

odd tide Aug 1, 2020, 12:06 AM

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@left jolt using wifi just makes me gst stuck on loading page for a very long time, while using mobile data allows me to not buffer in the loading screen

prime raft Aug 1, 2020, 12:06 AM

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Yes he was hacked my facebook account but i had change the password then he linked the gamil to pubg monile account

odd tide Aug 1, 2020, 12:06 AM

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📎 Screenshot_20200731-195607_PUBG_MOBILE.jpg

night cloak Aug 1, 2020, 12:06 AM

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@short eagle can you remove this message please

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@prime raft please refer to #faq 2.5and follow its instructions

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@odd tide is it stuck loading ?

odd tide Aug 1, 2020, 12:07 AM

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Yea, stuck loading

left jolt Aug 1, 2020, 12:07 AM

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@odd tide have you tried repairing the game through the in game "Repair" button?

odd tide Aug 1, 2020, 12:07 AM

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Yea

night cloak Aug 1, 2020, 12:07 AM

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@elfin canopy

dusty dawn Aug 1, 2020, 12:08 AM

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Why bonus challenge redeem page is not working
@dusty dawn anyone can tell me any kind of solution I want to open that cool blazing crate

night cloak Aug 1, 2020, 12:08 AM

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Aboali message provides personal information please delete ASAP

elfin canopy Aug 1, 2020, 12:08 AM

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@odd tide Try switching your network, it will work.

odd tide Aug 1, 2020, 12:08 AM

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?

prime raft Aug 1, 2020, 12:08 AM

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@night cloak Yes he was hacked my facebook account but i had change the password then he linked the gamil to pubg monile account

odd tide Aug 1, 2020, 12:08 AM

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What do you mean switching network

night cloak Aug 1, 2020, 12:09 AM

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Yes @prime raft #faq 2.5 will help you please follow it

odd tide Aug 1, 2020, 12:09 AM

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@elfin canopy

elfin canopy Aug 1, 2020, 12:10 AM

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If you're on WiFi switch to cellular data or vice versa, @odd tide.

odd tide Aug 1, 2020, 12:10 AM

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Yea, but I want it to work on wifi...

night cloak Aug 1, 2020, 12:10 AM

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Switch back afterwards?

dusty dawn Aug 1, 2020, 12:10 AM

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@dusty dawn anyone can tell me any kind of solution I want to open that cool blazing crate
@dusty dawn

odd tide Aug 1, 2020, 12:11 AM

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Then my game will start having the "loading" image if i switch from data to wifi

night cloak Aug 1, 2020, 12:11 AM

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Load the game first

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Then try switch back to wifi.

odd tide Aug 1, 2020, 12:11 AM

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Yea, when i switch back to wifi, the loading circle appears

night cloak Aug 1, 2020, 12:12 AM

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Is it your house wifi ?

odd tide Aug 1, 2020, 12:12 AM

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Yea

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It runs at 585mbps

elfin canopy Aug 1, 2020, 12:12 AM

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Yea, but I want it to work on wifi...
@odd tide Try using DNS. Refer to subpoint 4.5 of #faq

odd tide Aug 1, 2020, 12:13 AM

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Yup, switched my DNS server 1 to 8.8.8.8 and my DNS server 2 to 8.8.4.4 and still doesnt work

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@elfin canopy

prime raft Aug 1, 2020, 12:14 AM

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@night cloak i have deleted my personal information sorry for any inconvinece

night cloak Aug 1, 2020, 12:14 AM

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That’s fine.

elfin canopy Aug 1, 2020, 12:14 AM

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Contact your ISP and ask if they've blocked PUBGM servers,@odd tide.

night cloak Aug 1, 2020, 12:15 AM

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@prime raft to recover your account refer to 2.5 of the #faq and follow the prompt

gaunt bridge Aug 1, 2020, 12:24 AM

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@storm flume it doesn't help me it was updated

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@night cloak The #faq was updated

fierce night Aug 1, 2020, 12:25 AM

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@onyx cairn ?

night cloak Aug 1, 2020, 12:26 AM

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What ?

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@gaunt bridge what’s your pubgm issue I’ll try refer you to the right place

gaunt bridge Aug 1, 2020, 12:28 AM

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Some one hacked my facebook account and login in my pubg account and connected it with email

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The #faq 2.5 was updated i follow instructions and it is changed

night cloak Aug 1, 2020, 12:29 AM

#

@storm willow was this you I was talking to about

#

@gaunt bridge Ik why you mean I tried it as well but the screenshot has 2 different different sections that are not in game

gaunt bridge Aug 1, 2020, 12:32 AM

#

@night cloak yes it is different

prime raft Aug 1, 2020, 12:35 AM

#

@night cloak how can I get the registration date

night cloak Aug 1, 2020, 12:38 AM

#

@vivid merlin Your back now work your magic

gaunt bridge Aug 1, 2020, 12:39 AM

#

@night cloak yes it different

night cloak Aug 1, 2020, 12:39 AM

#

Yes I seen

#

I’ll try get it updated

gaunt bridge Aug 1, 2020, 12:39 AM

#

I need the updated #faq

storm willow Aug 1, 2020, 12:44 AM

#

@gaunt bridge still you can type revoke access and follow the instructions inside Cs

night cloak Aug 1, 2020, 1:12 AM

#

@short orchid we need to know what you’d like to talk about.

#

Here please.

polar marshBOT Aug 1, 2020, 1:17 AM

#

@short orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 1, 2020, 1:20 AM

#

Please don’t pm me @short orchid

#

Follow the message above .

#

@tall mulch that message you posted in #old is a bug on the playstore end not ours you just have to download the full 1.9 gb I think it was.

tall mulch Aug 1, 2020, 1:22 AM

#

What

#

That suck it takes my whole net

night cloak Aug 1, 2020, 1:23 AM

#

Ye :/ sorry

#

That’s playstores end not ours

grave bridge Aug 1, 2020, 1:25 AM

#

Are you kidding me or scamming me !!!! 1000 USD for nothing ?!!!!!

📎 image0.png

buoyant wedge Aug 1, 2020, 1:26 AM

#

in gen 2 the guy name anita is blasting music can someone here do anything

night cloak Aug 1, 2020, 1:35 AM

#

@grave bridge #old your lucks horrid sorry.

#

@buoyant wedge #discord they’ll more then likely tell you they don’t moderate vc but if it’s a bot they’ll do something 👍

buoyant wedge Aug 1, 2020, 1:36 AM

#

ok

gaunt bridge Aug 1, 2020, 1:42 AM

#

@night cloak get to me the new #faq 2.5

grave bridge Aug 1, 2020, 1:42 AM

#

@night cloak its not about the luck , when they mention that you will receive 1 mythic items every 200 box (.5%) .. and you dont receive any of that items even after 750 crates .. its not luck .. its scam !!!

night cloak Aug 1, 2020, 1:43 AM

#

@gaunt bridge working on it . I’m not staff but staff are aware

#

@grave bridge #old .

grave bridge Aug 1, 2020, 1:44 AM

#

They dont give a sh***t about us anyway

#

All they want to do is to collect our money anyhow

gaunt bridge Aug 1, 2020, 1:45 AM

#

@night cloak can i talk to u private

night cloak Aug 1, 2020, 1:45 AM

#

No sorry

#

@grave bridge please use a different chat and avoid swearing

grave bridge Aug 1, 2020, 1:47 AM

#

Why i should use a different chat ?!! , the support are here And i need they to check this scam which happening to us

night cloak Aug 1, 2020, 1:47 AM

#

We support people by directing people to the right places for the game

grave bridge Aug 1, 2020, 1:47 AM

#

This is not the first time .. right now i have another streak with 500 crates without any mythic !!

night cloak Aug 1, 2020, 1:47 AM

#

We cannot physically help you

grave bridge Aug 1, 2020, 1:48 AM

#

Who can then !! When the support cant !

night cloak Aug 1, 2020, 1:48 AM

#

Have you tried contacting in game staff ?

#

#faq 5.3 please

grave bridge Aug 1, 2020, 1:49 AM

#

I did month ago .. and they said they will check .. and nothing happening

night cloak Aug 1, 2020, 1:50 AM

#

#faq 5.4

#

Due to covid-19 it’ll take a little longer for action to be taken. Please understand

grave bridge Aug 1, 2020, 1:51 AM

#

Supposed to be iam one of the loyal player .. in addition to that i am a streamer .. and guess what ?

#

All the last 500 crates without mythic was LIVE

#

If you ware watching that .. what is the idea you are going to make about PUBGM ?

#

When they mention 0.5% (200 crates) .. and after the double you still received nothing ?!

night cloak Aug 1, 2020, 1:54 AM

#

@grave bridge You can contact the customer service via the game settings, . Refer to subpoint 5.3 in #faq for further instructions.

grave bridge Aug 1, 2020, 1:55 AM

#

Dear , as i said i did month ago

night cloak Aug 1, 2020, 1:57 AM

#

Please refer to subpoint 5.4 in #faq for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lone holly Aug 1, 2020, 1:59 AM

#

In FPP duo krjp every match I am getting to see hackers 5 to 10. I am getting huge minus becoz of them. Please give a solution

left jolt Aug 1, 2020, 2:00 AM

#

@lone holly report them using the in built report system in game.

stable abyss Aug 1, 2020, 2:01 AM

#

📎 Screenshot_20200801-025942_PUBG_MOBILE.jpg

#

What about that ?

#

I'm in crown 1 and I encountering enemies who just created the account

left jolt Aug 1, 2020, 2:03 AM

#

Alternatively, in case you've got additional evidence such as screenshot(s) or video(s) feel free to report through http://cheater-report.pubgm.cc/
@lone holly

lone holly Aug 1, 2020, 2:03 AM

#

Top 100 in FPP duo are all hackers

#

In krjp

#

If I report also I will get minus only what is the use

polar marshBOT Aug 1, 2020, 2:04 AM

#

@left jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stable abyss Aug 1, 2020, 2:05 AM

#

Reports it's not an alternativ. We report top 100 in duo fpp south america everyday ! And every houre ! And there is no feedback dude !

#

I'm done with those cheaters. It was a beautiful game in season 1/2/3

left jolt Aug 1, 2020, 2:06 AM

#

If I report also I will get minus only what is the use
@lone holly you will get your points back once they got "s uspended"

#

Sorry had to write it in that way, otherwise I would trigger the bot again, and I would get muted. 😅

lone holly Aug 1, 2020, 2:08 AM

#

I request you guys to please look a eye on FPP duo top 100 in krjp please

stable abyss Aug 1, 2020, 2:09 AM

#

📎 Screenshot_20200801-030813_PUBG_MOBILE.jpg

#

I can't reach ace tier !! There is so many cheaters in south america

#

We have to hide our self to not losing points.

#

We can't fight

lone holly Aug 1, 2020, 2:10 AM

#

Lol I can't reach crown in krjp

stable abyss Aug 1, 2020, 2:10 AM

#

We can't do anything.

#

@lone holly sorry for you dude.

#

It has been two weeks and I'm still in crown 1 !

#

Just imagine

lone holly Aug 1, 2020, 2:13 AM

#

📎 Screenshot_2020-08-01-07-42-48-70_dac7cc7571c39b392df64923967cf7da.jpg

left jolt Aug 1, 2020, 2:13 AM

#

It's all about having patience once you've reported the player using the built-in report system. Trust me, the team is constantly working on improving the anti-cheat system and deal with those who play this game in an unfair way.

stable abyss Aug 1, 2020, 2:14 AM

#

@left jolt hopefully sir. Thank you for the feedback, have a good day

#

@lone holly 53% headshot! He is a pro player 😂🤦‍♂️

lone holly Aug 1, 2020, 2:17 AM

#

Wait I will send his achievements

mild dove Aug 1, 2020, 2:17 AM

#

Hacker?

📎 video0.mov

lone holly Aug 1, 2020, 2:18 AM

#

📎 Screenshot_2020-08-01-07-47-12-74_dac7cc7571c39b392df64923967cf7da.jpg

mild dove Aug 1, 2020, 2:18 AM

#

@vivid merlin

storm flumeBOT Aug 1, 2020, 2:19 AM

#

Hello, @mild dove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

mild dove Aug 1, 2020, 2:19 AM

#

I know the ign btw but im not sure its hacker or not @vivid merlin

#

Imma send you full video

#

📎 video0.mov

#

@vivid merlin

night cloak Aug 1, 2020, 2:23 AM

#

Don’t spam

mild dove Aug 1, 2020, 2:23 AM

#

Ok sorry

night cloak Aug 1, 2020, 2:23 AM

#

One pings enough

vivid merlin Aug 1, 2020, 2:23 AM

#

@mild dove It could just be a connectivity error on his end.

mild dove Aug 1, 2020, 2:24 AM

#

But not in my so its a kind of bug?

vivid merlin Aug 1, 2020, 2:24 AM

#

Yes in a way, he is most likely having internet issues on his side.

polar marshBOT Aug 1, 2020, 2:25 AM

#

@edgy tusk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mild dove Aug 1, 2020, 2:25 AM

#

But how can another person cannot kill him with a gun while facing this problem

#

But with pan

night cloak Aug 1, 2020, 2:26 AM

#

I had this problem to it was there connection @mild dove after they started moving aka they were back from being disconnected i could kill them

mild dove Aug 1, 2020, 2:26 AM

#

Nope

#

He was disconnected

#

Well i just want to tell if this can happen then people can be disconnected and not take damage

#

Plz investigate on this for a while.

#

And wish you guys goodluck for future updates 🙂 you guys doing well

pulsar geyser Aug 1, 2020, 2:31 AM

#

How i can get room card for free from pubgm official i want room cards bcoz i want to host tournaments

left jolt Aug 1, 2020, 2:31 AM

#

Well i just want to tell if this can happen then people can be disconnected and not take damage
@mild dove you could put that in #old 😃

night cloak Aug 1, 2020, 2:31 AM

#

#old @mild dove

#

Report it there

#

@pulsar geyser not sure freebies are a thing.

mild dove Aug 1, 2020, 2:31 AM

#

Ok thank you 🙂

pulsar geyser Aug 1, 2020, 2:37 AM

#

@lime juniper can i get some help?

night cloak Aug 1, 2020, 2:39 AM

#

@celest shadow 🤷🏽‍♀️

left jolt Aug 1, 2020, 2:40 AM

#

@pulsar geyser state your issue.

night cloak Aug 1, 2020, 2:40 AM

#

How i can get room card for free from pubgm official i want room cards bcoz i want to host tournaments
@left jolt

left jolt Aug 1, 2020, 2:41 AM

#

There is no such thing as "free" room card(s). 😅

oak cliff Aug 1, 2020, 2:44 AM

#

@vivid merlin this says that please accept this title but the event is ended now and I didnt get any title!?!

📎 IMG_20200729_213959_894.jpg

hybrid swallow Aug 1, 2020, 2:45 AM

#

@polar marsh my game would not download maps etc. And I'm unable to use ingame chat

celest shadow Aug 1, 2020, 2:45 AM

#

How may I help you, @pulsar geyser?

pure raft Aug 1, 2020, 2:46 AM

#

Hello I thought they said a patch will be released today. New month🌚. Atleast I need the tdm bug fixed. But have not seen any patch yet.

celest shadow Aug 1, 2020, 2:47 AM

#

Hello, @oak cliff. It is not an actual in-game title. You can only collect the "Dazzling Youth Backpack (7D)". That is a Commendation Letter for you.

left jolt Aug 1, 2020, 2:47 AM

#

@hybrid swallow if you're an android user by any chance, refer to subpoint 4.12 in #faq

storm flumeBOT Aug 1, 2020, 2:47 AM

#

We currently do not have a specific release date for the upcoming update, @pure raft. Once we do, we will publish further information in #news.

oak cliff Aug 1, 2020, 2:48 AM

#

@celest shadow ☹️

hybrid swallow Aug 1, 2020, 2:51 AM

#

@left jolt is this a one time fix or I need to use thos app consistently

#

And how does that fix voice chat

left jolt Aug 1, 2020, 2:53 AM

#

I'm not sure how the update works when they release a new map update, but I hope it's an permanent solution for now.

#

What's with the voice chat?

hybrid swallow Aug 1, 2020, 2:53 AM

#

I cant hear or communicate with others

left jolt Aug 1, 2020, 2:55 AM

#

Weird, you sure this isn't a problem of your device itself? Also, did you give the PUBGM app permission to use your mic?

hybrid swallow Aug 1, 2020, 2:55 AM

#

Yes I did

left jolt Aug 1, 2020, 2:56 AM

#

As well storage permission, maybe that's why you weren't able to download the maps earlier.

#

I see, perhaps you should try to repair your game by using the in game "Repair" button.

hybrid swallow Aug 1, 2020, 2:56 AM

#

📎 Screenshot_20200731-225632_Permission_controller.jpg 📎 Screenshot_20200731-225618_Permission_controller.jpg

#

@left jolt see

left jolt Aug 1, 2020, 2:59 AM

#

Yeah everythings looks fine. Try to repair your game, by using the built-in Repair button.

#

📎 20200801_050015.jpg

floral moon Aug 1, 2020, 3:02 AM

#

@wild mesa they don't care us, they are busy in making money, they are not fixing this issue , after version chang automaticly our problem fixed.

#

@scarlet crest wait for next season update,PUBG is now unsafe

hollow hearth Aug 1, 2020, 3:04 AM

#

Someone is using my pubg account from Facebook i can't unlink him please help

celest shadow Aug 1, 2020, 3:06 AM

#

Hello, @hollow hearth. Unfortunately, if an unauthorised person has access to your account, you cannot unlink your social media accounts at the moment. You can request customer service for further assistance.

hollow hearth Aug 1, 2020, 3:07 AM

#

They dont give any reply they just make a bot to talk with me

celest shadow Aug 1, 2020, 3:08 AM

#

I strongly suggest that you change your Facebook password and enable two-factor authentication to restrict access, @hollow hearth.

floral moon Aug 1, 2020, 3:08 AM

#

@hollow hearth Reddy for this issue in your id, Hacker linked there SOCIAL MEDIA directly in to your PUBG.

📎 1595858379157.jpg

celest shadow Aug 1, 2020, 3:09 AM

#

Customer service takes time to go through every support ticket, @hollow hearth. You will need to patiently wait till a support agent reaches out to your support ticket. Due to the COVID-19 crisis, customer support responses may be slower than usual.

hybrid swallow Aug 1, 2020, 3:09 AM

#

I tried repair twice

celest shadow Aug 1, 2020, 3:10 AM

#

Hello, @hybrid swallow. Are you unable to download the Classic maps or other resources as well such as Ultra audio quality, TDM Maps, Gun Game, Payload, et cetera?

hollow hearth Aug 1, 2020, 3:14 AM

#

The problem is that someone got into my Facebook account changed password changed gmail and removed the 2fa verification

analog cobalt Aug 1, 2020, 3:19 AM

#

📎 Screenshot_2020-08-01-11-03-25-78_dac7cc7571c39b392df64923967cf7da.jpg

#

Tell me how to use it

#

Idk

pulsar geyser Aug 1, 2020, 3:21 AM

#

@celest shadow I need room card from pubgm official for hosting tournament and etc

celest shadow Aug 1, 2020, 3:21 AM

#

The event hasn't started yet, @analog cobalt. There will be more coloured diamonds coming soon! Keep an eye out 😉

#

Hang on a minute, @pulsar geyser.

pulsar geyser Aug 1, 2020, 3:22 AM

#

Mean?

night cloak Aug 1, 2020, 3:37 AM

#

I opened the DinoPark Fund and got seven full pieces and got the DinoPark frame, but it was not identical to it!

#

📎 image0.png 📎 image1.png

#

@celest shadow

celest shadow Aug 1, 2020, 3:39 AM

#

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license: https://www.pubgmobile.com/cp/a20191127sssq/index.shtml, @pulsar geyser.

#

Please avoid mentioning the Community Team for such inquiries, @night cloak.

night cloak Aug 1, 2020, 3:40 AM

#

Sorry

celest shadow Aug 1, 2020, 3:40 AM

#

It might be a visual bug, @night cloak. Please report it to #old.

hazy nymph Aug 1, 2020, 3:45 AM

#

📎 20200801_054159.jpg

#

what does this mean

#

??

viral ocean Aug 1, 2020, 3:48 AM

#

Is that your account?

celest shadow Aug 1, 2020, 3:48 AM

#

You have been found to disrupt the fair gaming environment that all players agree to follow, @hazy nymph. Your account is under safety observation, you are not banned but if you continue violating the Terms of Service—it will lead to a suspension. For the time being, during the period of your safety observation, you will not receive any match rewards such as EXP and BP or have any match statistics recorded. Your account safety observation period will end in August 8th 2020.

hazy nymph Aug 1, 2020, 3:48 AM

#

yes

viral ocean Aug 1, 2020, 3:49 AM

#

pubgm_kappa you might using illegal apps

night cloak Aug 1, 2020, 3:49 AM

#

When will pmco score come out

viral ocean Aug 1, 2020, 3:49 AM

#

Or even cheating

hazy nymph Aug 1, 2020, 3:49 AM

#

You have been found to disrupt the fair gaming environment that all players agree to follow, @hazy nymph. Your account is under safety observation, you are not banned but if you continue violating the Terms and Service—it will lead to a suspension. For the time being, during the period of your safety observation, you will not receive any match rewards such as EXP and BP or have any match statistics recorded.
@celest shadow
violating like what??

#

Or even cheating
@viral ocean
No never i hate cheaters

night cloak Aug 1, 2020, 3:50 AM

#

When will pmco score come out

celest shadow Aug 1, 2020, 3:50 AM

#

Using unauthorised third-party applications such as GFX Tools that messes with game files, cheat tools and any other unauthorised applications that gives you an advantage over other players, @hazy nymph.

viral ocean Aug 1, 2020, 3:51 AM

#

Maybe you teamed up with some hackers

hazy nymph Aug 1, 2020, 3:51 AM

#

Using unauthorised third-party applications such as GFX Tools that messes with game files, cheat tools and any other unauthorised applications that gives you an advantage over other players, @hazy nymph.
@celest shadow
I have never done that,,but my phone is rooted

storm flumeBOT Aug 1, 2020, 3:51 AM

#

Use of unauthorized third-party software or methods, @hazy nymph, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

viral ocean Aug 1, 2020, 3:52 AM

#

The point is, your match wont add ranking point till the observation ended

#

Check #news

celest shadow Aug 1, 2020, 3:53 AM

#

You may have teamed up with cheaters in your previous matches or used spectating cheat to gain an unfair advantage, @hazy nymph.

viral ocean Aug 1, 2020, 3:54 AM

#

📎 Screenshot_2020-08-01-10-53-57-81_572064f74bd5f9fa804b05334aa4f912.jpg

#

Read it

hazy nymph Aug 1, 2020, 3:54 AM

#

Yes I have played in season 9 with a cheater 5 or 6 games with spectate but until that i haven't play with him

ripe tulip Aug 1, 2020, 3:54 AM

#

Did pubg mobile cancelled the partnership with gameloop

hazy nymph Aug 1, 2020, 3:55 AM

#

Why I can't start a game??

#

@celest shadow

elfin needle Aug 1, 2020, 3:55 AM

#

The worst game ever gun game

rugged dune Aug 1, 2020, 3:56 AM

#

@elfin needle #old

viral ocean Aug 1, 2020, 3:56 AM

#

@hazy nymph you can only play with limited game modes

weak vault Aug 1, 2020, 3:57 AM

#

@elfin needle no bro if u play gun game u may get a grip on all guns

viral ocean Aug 1, 2020, 3:57 AM

#

And no team up

celest shadow Aug 1, 2020, 3:57 AM

#

Please use #emulator-support, @ripe tulip.

storm flumeBOT Aug 1, 2020, 3:57 AM

#

You can now access #emulator-chat and #emulator-support, @ripe tulip. Revert this at any time by sending .emulator in #481204134859505684.

hazy nymph Aug 1, 2020, 3:57 AM

#

@hazy nymph you can only play with limited game modes
@viral ocean
I want to do RP missions

elfin needle Aug 1, 2020, 3:57 AM

#

I play so many times but 👎

rugged dune Aug 1, 2020, 3:58 AM

#

@elfin needle either go to #pubg-mobile or #old

viral ocean Aug 1, 2020, 3:58 AM

#

You have to wait till the observation ends@hazy nymph

hazy nymph Aug 1, 2020, 3:58 AM

#

Can I know the reason for the observation when it ends??

celest shadow Aug 1, 2020, 3:58 AM

#

We value your feedback, @elfin needle. Please have them sent into #old instead. Thank you.

hazy nymph Aug 1, 2020, 3:59 AM

#

to aviod it

celest shadow Aug 1, 2020, 3:59 AM

#

Your safety observation period will end on August 8th 2020, @hazy nymph.

#

That would be a week.

hazy nymph Aug 1, 2020, 3:59 AM

#

yes I know I mean can I later know the reason to try to aviod it

urban comet Aug 1, 2020, 3:59 AM

#

When refresh the bonus challenge redeem shop . It is not been refreshed since 2 week.

hazy nymph Aug 1, 2020, 3:59 AM

#

@celest shadow

#

yes I know I mean can I later know the reason to try to aviod it
@hazy nymph
..

celest shadow Aug 1, 2020, 4:00 AM

#

Avoid playing with cheaters, play the game fairly. 😉

hazy nymph Aug 1, 2020, 4:00 AM

#

I have tried VPN lately may it be the reason??> Avoid playing with cheaters, play the game fairly. 😉
@celest shadow

celest shadow Aug 1, 2020, 4:01 AM

#

Usage of VPN is not recommended at all,
@hazy nymph. Please avoid using it.

hazy nymph Aug 1, 2020, 4:01 AM

#

I wanted to play KR version> Usage of VPN is not recommended at all,

@hazy nymph. Please avoid using it.
@celest shadow

latent quiver Aug 1, 2020, 4:02 AM

#

is there any redeem codes still available?

rugged dune Aug 1, 2020, 4:03 AM

#

@elfin needle Please use the correct channels

celest shadow Aug 1, 2020, 4:03 AM

#

If you do not have any game related inquiries, please move to a discussion channel, @elfin needle.

urban comet Aug 1, 2020, 4:03 AM

#

@celest shadow When refresh the bonus challenge redeem shop . It is not been refreshed since 2 week.

hazy nymph Aug 1, 2020, 4:04 AM

#

@celest shadow please answer me,,Can I know the reason later??

elfin needle Aug 1, 2020, 4:04 AM

#

@celest shadow 👎👎👎👎

celest shadow Aug 1, 2020, 4:04 AM

#

I have not much information regarding the Bonus Challenge Redeem Shop, @urban comet. Please wait till it refreshes for now while I ask for further information regarding it. Thank you for your patience.

dull cove Aug 1, 2020, 4:05 AM

#

@hazy nymph this server provide support for global version pubg.. Not KR version

celest shadow Aug 1, 2020, 4:05 AM

#

Please contact the in-game customer service if you wish to understand better on why you received the safety observation, @hazy nymph.

#

Are you referring to the Ancient Secret event, @latent quiver?

floral moon Aug 1, 2020, 4:07 AM

#

@celest shadow any updates after 8 August??

celest shadow Aug 1, 2020, 4:08 AM

#

What do you mean by that, @floral moon?

latent quiver Aug 1, 2020, 4:08 AM

#

@celest shadow what is the secret event?

celest shadow Aug 1, 2020, 4:09 AM

#

May I know which redeem codes are you referring to, @latent quiver?

latent quiver Aug 1, 2020, 4:10 AM

#

@celest shadow that gives u skins and clothes

celest shadow Aug 1, 2020, 4:12 AM

#

You may be able to claim redeem codes by watching streams such as PMWL or PMCO through YouTube and Twitch. The updated list for PUBG MOBILE social media accounts are in #community-news, @latent quiver. Watch the stream and keep an eye out for the redeem codes, you may redeem them through this website: https://www.pubgmobile.com/act/a20180515iggame/

PUBG MOBILE REDEEM

night cloak Aug 1, 2020, 4:15 AM

#

What is scrims?

celest shadow Aug 1, 2020, 4:17 AM

#

A scrim is an online practice match against several players or teams. The word scrim comes from the shortening of “scrimmage”. It is basically a competitive game you play against other competitive players or teams for practicing in unranked matches, @night cloak.

night cloak Aug 1, 2020, 4:20 AM

#

Thanks for explaining@celest shadow

celest shadow Aug 1, 2020, 4:20 AM

#

You are most welcome.

onyx roost Aug 1, 2020, 4:22 AM

#

I want technical support

#

😫

celest shadow Aug 1, 2020, 4:24 AM

#

Please send your feedbacks in #old, @craggy stone.

#

How may I help you, @onyx roost?

night cloak Aug 1, 2020, 4:25 AM

#

@celest shadow hey bruh, is the game getting updates in play store again?

celest shadow Aug 1, 2020, 4:27 AM

#

@night cloak, not at the moment. Are you receiving any updates from your Google Play Store? If so, how big is the size of the update?

night cloak Aug 1, 2020, 4:28 AM

#

@celest shadow one of my friend just got it today about 180mb

analog dagger Aug 1, 2020, 4:28 AM

#

How to get #content
Because I'm a underdog YouTuber from Bangladesh help me please

night cloak Aug 1, 2020, 4:29 AM

#

@celest shadow can you ask any higher ups about this update! And confirm me about it?

analog dagger Aug 1, 2020, 4:30 AM

#

@celest shadow How to get #content
Because I'm a underdog YouTuber from Bangladesh help me please

night cloak Aug 1, 2020, 4:32 AM

#

@sand path can you please look into this for me? Piston got offline 😑

storm willow Aug 1, 2020, 4:33 AM

#

@night cloak do you see update in playstore ?

ocean arch Aug 1, 2020, 4:33 AM

#

At which time bonus reward has highest point in reward?

night cloak Aug 1, 2020, 4:33 AM

#

@storm willow yep about 180 mb.. my friend got it !

sand path Aug 1, 2020, 4:33 AM

#

@night cloak your friend must've checked it late, it must be the same update from a few days ago

analog dagger Aug 1, 2020, 4:33 AM

#

@sand path How to get #content
Because I'm a underdog YouTuber from Bangladesh help me please

chrome fox Aug 1, 2020, 4:34 AM

#

C'mon don't be stingy

night cloak Aug 1, 2020, 4:34 AM

#

@sand path he update that one which he received about 185mb

#

This is another one he received today

sand path Aug 1, 2020, 4:34 AM

#

@analog dagger currently that program is not available in your region.

analog dagger Aug 1, 2020, 4:35 AM

#

@sand path now what' I do 😭

sand path Aug 1, 2020, 4:35 AM

#

@night cloak he must've repaired client or something. If we get more reports of an update, we will try to get the information regarding it.

night cloak Aug 1, 2020, 4:35 AM

#

@analog dagger when it will be available you can apply for cc role

analog dagger Aug 1, 2020, 4:36 AM

#

@night cloak check your Dm

sand path Aug 1, 2020, 4:36 AM

#

Btw you can get thr CC role in the Indian server easily. @night cloak

night cloak Aug 1, 2020, 4:36 AM

#

@sand path okay thanks and let me know first about the update😂

#

@sand path yea I applied for cc but I guess they didn't gave me.. it's been 3 months +

tawdry finch Aug 1, 2020, 4:37 AM

#

When is the new update ?

storm flumeBOT Aug 1, 2020, 4:37 AM

#

We currently do not have a specific release date for the upcoming update, @tawdry finch. Once we do, we will publish further information in #news.

sand path Aug 1, 2020, 4:38 AM

#

I'll send a word in. @night cloak

night cloak Aug 1, 2020, 4:38 AM

#

@sand path 😍❤️

#

Thank you so much 🥰

sand path Aug 1, 2020, 4:39 AM

#

@tawdry finch well, there CAN be a new update for the ancient secret Erangel mode. No official news yet.

tawdry finch Aug 1, 2020, 4:40 AM

#

Wow excited

#

But will the servers be taken offline ?

torn hawk Aug 1, 2020, 4:42 AM

#

How to get awm avenger skin

night cloak Aug 1, 2020, 4:42 AM

#

In lucky spin

torn hawk Aug 1, 2020, 4:42 AM

#

That is so much uc

#

Please reduce the uc

#

How normal people spin that😱

vagrant forum Aug 1, 2020, 4:43 AM

#

@torn hawk, if you have any suggestions/feedbacks then post it in #old.

tawdry finch Aug 1, 2020, 4:43 AM

#

But will the servers be taken offline ?
@tawdry finch anyone ?

night cloak Aug 1, 2020, 4:44 AM

#

@tawdry finch I dont think so..but keep an eye on #news

celest shadow Aug 1, 2020, 4:44 AM

#

Most likely not, @tawdry finch.

vagrant forum Aug 1, 2020, 4:44 AM

#

@tawdry finch, probably not but as Nadeko said, no official news yet.

polar marshBOT Aug 1, 2020, 4:44 AM

#

@sterile cargo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tawdry finch Aug 1, 2020, 4:45 AM

#

Cause I am facing this problem wanted to know might be the next update could fix that

📎 image0.png

long sapphire Aug 1, 2020, 4:47 AM

#

Can I purchase UC without using the app?

sand path Aug 1, 2020, 4:47 AM

#

Cause I am facing this problem wanted to know might be the next update could fix that
@tawdry finch
Yes it will, I recommend removing any 3rd parties who can log in to your account.

#

Ofcourse
@long sapphire
https://www.pubgmobile.com/pay

forest mountain Aug 1, 2020, 4:48 AM

#

Next update will come on september

tawdry finch Aug 1, 2020, 4:48 AM

#

@tawdry finch
Yes it will, I recommend removing any 3rd parties who can log in to your account.
@sand path what do you mean 3 rd parties , didn’t understand

sand path Aug 1, 2020, 4:48 AM

#

Anyone else who's able to access

tawdry finch Aug 1, 2020, 4:48 AM

#

Next update will come on september
@forest mountain seriously

#

Anyone else who's able to access
@sand path no one

polar marshBOT Aug 1, 2020, 4:52 AM

#

@zinc thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

floral moon Aug 1, 2020, 4:52 AM

#

@tawdry finch update for our issue,in Starting of this month or 7th September

tawdry finch Aug 1, 2020, 4:53 AM

#

No I just want to know when is the next major update

#

Maybe that can fix

floral moon Aug 1, 2020, 4:54 AM

#

@tawdry finch 0.19.0 we are unable to login in this version, we need 0.19.5,0.20.0/1.0.0

polar marshBOT Aug 1, 2020, 4:55 AM

#

@left citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

royal sonnet Aug 1, 2020, 4:58 AM

#

When is the next crew challege starting?

tawdry finch Aug 1, 2020, 4:58 AM

#

@tawdry finch 0.19.0 we are unable to login in this version, we need 0.19.5,0.20.0/1.0.0
@floral moon I don’t understand 😕

eternal cobalt Aug 1, 2020, 4:59 AM

#

Hi

#

When I plays like 2 or 3 matches the ping is fine

floral moon Aug 1, 2020, 4:59 AM

#

@tawdry finchour issue will be solve after game version change

eternal cobalt Aug 1, 2020, 4:59 AM

#

After that I don’t know why I lag in 52ms

royal sonnet Aug 1, 2020, 5:00 AM

#

@eternal cobalt same happens with me. pubgmshocked

eternal cobalt Aug 1, 2020, 5:00 AM

#

Ping is ok but I’m lagging as hell

night cloak Aug 1, 2020, 5:00 AM

#

@normal fulcrum do you have the survey link for lag

#

@eternal cobalt @royal sonnet there’s a survey to help tencent staff fix the lag issue...

eternal cobalt Aug 1, 2020, 5:01 AM

#

Which one

night cloak Aug 1, 2020, 5:01 AM

#

Just be patient a staff member will send it shortly

royal sonnet Aug 1, 2020, 5:01 AM

#

@eternal cobalt my happens like ping is between 40-50 but still it lags a lot

eternal cobalt Aug 1, 2020, 5:01 AM

#

Sure

royal sonnet Aug 1, 2020, 5:01 AM

#

@night cloak ok

night cloak Aug 1, 2020, 5:02 AM

#

Have you tried connecting to a different network ?

celest shadow Aug 1, 2020, 5:03 AM

#

If you have experienced higher ping than usual, please submit this survey to help us easier look into the matter:

https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

@eternal cobalt @royal sonnet

PUBG MOBILE - Server Ping Issues Collection

PUBG MOBILE - Server Ping Issues Collection.

night cloak Aug 1, 2020, 5:03 AM

#

📎 Screenshot_2020-08-01-02-01-31-551_com.tencent.ig.jpg

#

But i cant login

eternal cobalt Aug 1, 2020, 5:03 AM

#

K

night cloak Aug 1, 2020, 5:04 AM

#

Can help

eternal cobalt Aug 1, 2020, 5:04 AM

#

@celest shadow the numeric identification means the ID?

celest shadow Aug 1, 2020, 5:04 AM

#

What seems to be the issue and why can't you log into your account, @night cloak?

#

Yes, @eternal cobalt. Your PUBG MOBILE Player ID.

eternal cobalt Aug 1, 2020, 5:04 AM

#

In game I’d?

#

K thanks

night cloak Aug 1, 2020, 5:04 AM

#

@eternal cobalt your in game ID

eternal cobalt Aug 1, 2020, 5:04 AM

#

Yeah

night cloak Aug 1, 2020, 5:05 AM

#

Ye I’m slow 😭

polar marshBOT Aug 1, 2020, 5:07 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

eternal cobalt Aug 1, 2020, 5:08 AM

#

@celest shadow

#

There is an app called 1.1.1.1

#

Is it ok to use it?

night cloak Aug 1, 2020, 5:09 AM

#

App ?

eternal cobalt Aug 1, 2020, 5:09 AM

#

Yes

#

1.1.1.1

onyx cairn Aug 1, 2020, 5:09 AM

#

Yes, @eternal cobalt

night cloak Aug 1, 2020, 5:09 AM

#

What’s it do @eternal cobalt

eternal cobalt Aug 1, 2020, 5:09 AM

#

K thanks

celest shadow Aug 1, 2020, 5:09 AM

#

It's better if you just change your DNS instead, @eternal cobalt.

eternal cobalt Aug 1, 2020, 5:09 AM

#

Hm

celest shadow Aug 1, 2020, 5:10 AM

#

Refer to this message, @eternal cobalt:

#questions message

The 1.1.1.1 application looks like it acts as a VPN of some sort, but I lack information on that so I do not really recommend using it.

eternal cobalt Aug 1, 2020, 5:17 AM

#

Where do I get the advanced settings and change the dhcp to static?

#

@celest shadow

celest shadow Aug 1, 2020, 5:22 AM

#

Are you on Android or iOS, @eternal cobalt?

eternal cobalt Aug 1, 2020, 5:22 AM

#

iOS

celest shadow Aug 1, 2020, 5:25 AM

#

On your iOS device, open Settings.
Tap Wi-Fi.
Tap the "i" icon next to the Wi-Fi network you want to change DNS servers for.
Tap DNS.
Now remove the existing DNS servers and key in DNS server addresses of your choice.

@eternal cobalt

eternal cobalt Aug 1, 2020, 5:25 AM

#

I should forget the network first?

celest shadow Aug 1, 2020, 5:25 AM

#

That is not necessary.

eternal cobalt Aug 1, 2020, 5:25 AM

#

K

#

Configure ip right?

night cloak Aug 1, 2020, 5:26 AM

#

İ can't login :/

📎 IMG_20200801_082122.jpg 📎 IMG_20200801_082034.jpg

celest shadow Aug 1, 2020, 5:26 AM

#

@eternal cobalt, DNS.

eternal cobalt Aug 1, 2020, 5:27 AM

#

Now should I add 8.8.8.8 in it as given In the faq

#

@celest shadow

celest shadow Aug 1, 2020, 5:28 AM

#

8.8.8.8 and 8.8.4.4, @eternal cobalt.

eternal cobalt Aug 1, 2020, 5:28 AM

#

K

celest shadow Aug 1, 2020, 5:29 AM

#

Looks like your account will unlock on 17th October, @night cloak.

eternal cobalt Aug 1, 2020, 5:29 AM

#

For 1st one 8.8.8.8 and 2nd one 8.8.4.4

#

?

#

2nd server

celest shadow Aug 1, 2020, 5:30 AM

#

Could you send me a screenshot of it, @eternal cobalt?

eternal cobalt Aug 1, 2020, 5:30 AM

#

Dms or here?

celest shadow Aug 1, 2020, 5:30 AM

#

Here would be fine.

eternal cobalt Aug 1, 2020, 5:30 AM

#

K

#

📎 image0.png

#

@celest shadow

night cloak Aug 1, 2020, 5:31 AM

#

But here write"You can log in and play as it should be"

📎 IMG_20200801_082122.jpg

#

Piston

celest shadow Aug 1, 2020, 5:32 AM

#

That looks good, @eternal cobalt. Proceed by saving.

eternal cobalt Aug 1, 2020, 5:32 AM

#

No need of second one?

celest shadow Aug 1, 2020, 5:33 AM

#

Not needed, @eternal cobalt. Keep it as it is, and give it a try in game.

eternal cobalt Aug 1, 2020, 5:33 AM

#

K

celest shadow Aug 1, 2020, 5:34 AM

#

@night cloak, please contact customer service for account related issues. We're unable to help you with that here.

night cloak Aug 1, 2020, 5:34 AM

#

Okey thanks

floral moon Aug 1, 2020, 5:40 AM

#

PUBG MOBILE, we need old Updating system.

brisk knot Aug 1, 2020, 5:43 AM

#

Plis take action

#

They are openly promoting hacks

obsidian kettle Aug 1, 2020, 5:44 AM

#

Hello , anyone up for TDM

storm flumeBOT Aug 1, 2020, 5:47 AM

#

Use #activities to look for other PUBG MOBILE players, @obsidian kettle.

#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @brisk knot:

:white_small_square: http://bit.ly/37Lgfbm

alpine badge Aug 1, 2020, 6:03 AM

#

How to unlink email address

feral knoll Aug 1, 2020, 6:03 AM

#

@alpine badge unlinking is disabled for now

night cloak Aug 1, 2020, 6:10 AM

#

@celest shadow check the RdMi pic and and his issue ...tahts the third person who send that pic and said his account is gud but cant login .....maybe there is a problem with pubg 🤔 or maybe it's the same person who using 3 accounts ...

dark valley Aug 1, 2020, 6:11 AM

#

My pubg id got hacked, hacker added his email in my account, I still have access to my fb and I can log in, but hacker keeps login in my account and spends my uc, plz help. How do I unlink his email from my account?

night cloak Aug 1, 2020, 6:12 AM

#

@dark valley contact in game CS

dark valley Aug 1, 2020, 6:12 AM

#

Contacted, but only bots reply

#

They don't understand

night cloak Aug 1, 2020, 6:12 AM

#

Wait for a mod they might help u out

dark valley Aug 1, 2020, 6:13 AM

#

😭😭

#

All my uc

#

Maxed out royal pass from season 6 😔

night cloak Aug 1, 2020, 6:14 AM

#

Umm hello where can I find the pubg mobile lite chat!

#

?

#

No pubg mobile lite

#

U see I can only get medium fps on the big pubg mobile

#

In lite i get 60

#

That's why I play lite

dark valley Aug 1, 2020, 6:16 AM

#

<@&481161015728406538> help plz 😭

night cloak Aug 1, 2020, 6:16 AM

#

U see there was a pubg mobile lite chat here before

#

But now I can't find it

storm willow Aug 1, 2020, 6:18 AM

#

@dark valley only ingame customer support deals with account related issues.

#

@night cloak #community-news message

night cloak Aug 1, 2020, 6:19 AM

#

Um what do I do here?☝️@storm willow

storm willow Aug 1, 2020, 6:19 AM

#

Read the message in that link @night cloak

night cloak Aug 1, 2020, 6:19 AM

#

The PUBG MOBILE LITE channels have been archived due to their low usage activity, and because our server is for the PUBG MOBILE version only, which makes us unable to assist with other versions of the game.

@night cloak

#

Oh ok

#

Thx for ur help👍

sick stream Aug 1, 2020, 6:59 AM

#

When tha character vochers come

storm flumeBOT Aug 1, 2020, 7:04 AM

#

We currently do not have a specific release date for the upcoming update, @sick stream. Once we do, we will publish further information in #news.

vagrant cloak Aug 1, 2020, 7:07 AM

#

The bonus challenge redeem page is not opening in my phone

ocean arch Aug 1, 2020, 7:07 AM

#

I have a question bonus challenge and weekly report were locked few weeks ago . But now bonus challenge is back and I can play it but my weekly report is still not available is this only my issue or weekly report is still unavailable

vagrant cloak Aug 1, 2020, 7:08 AM

#

📎 Screenshot_2020-07-30-00-04-58-560_com.tencent.ig.png

ocean arch Aug 1, 2020, 7:08 AM

#

@vagrant cloak is weekly report working??

vagrant cloak Aug 1, 2020, 7:08 AM

#

@ocean arch yes

twin gulch Aug 1, 2020, 7:10 AM

#

@dark valley Not only you, so many users are facing this problem, pubg has no solution for this, some users are facing since last 2 months

fierce night Aug 1, 2020, 7:11 AM

#

Hello any support i can grt ?

storm flumeBOT Aug 1, 2020, 7:11 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @fierce night. Remember to read through #faq before asking questions in the support channels.

vagrant cloak Aug 1, 2020, 7:11 AM

#

Solution for my problem 👆

fierce night Aug 1, 2020, 7:11 AM

#

please check my message in pmco support @storm willow

#

can you help ?

#

it 24 hours in hell

rugged dune Aug 1, 2020, 7:12 AM

#

what

polar marshBOT Aug 1, 2020, 7:12 AM

#

@fierce night:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

south minnow Aug 1, 2020, 7:14 AM

#

How to Unlink fb

vagrant cloak Aug 1, 2020, 7:15 AM

#

@storm willow the bonus challenge redeem page is not opening

twin gulch Aug 1, 2020, 7:15 AM

#

Populer issue nowadays.

📎 Screenshot_2020-08-01-12-44-44-772_com.tencent.ig.jpg

vagrant forum Aug 1, 2020, 7:15 AM

#

@south minnow, unlinking feature is currently disabled. You cannot unlink accounts as of now.

storm flumeBOT Aug 1, 2020, 7:15 AM

#

You can contact the customer service via the game settings, @twin gulch. Refer to subpoint 5.3 in #faq for further instructions.

storm willow Aug 1, 2020, 7:16 AM

#

@vagrant cloak this issue had been forwarded already. You can also post in #old and wait for the fix.

south minnow Aug 1, 2020, 7:16 AM

#

@vagrant forum some body is using my fb and used 300 UC in my account

storm willow Aug 1, 2020, 7:17 AM

#

Recover your Facebook account, change password and turn on 2FA

iron saffron Aug 1, 2020, 7:17 AM

#

Assalamualaikum Eid Mubarak

remote owl Aug 1, 2020, 7:17 AM

#

Why i cant post any message in "cheater reports"?

vagrant forum Aug 1, 2020, 7:17 AM

#

@iron saffron, #chat .

storm willow Aug 1, 2020, 7:18 AM

#

@remote owl read last sentence in that channel

twin gulch Aug 1, 2020, 7:18 AM

#

@south minnow go to your pubg account and watch how many Social media are linked.

iron saffron Aug 1, 2020, 7:18 AM

#

Actually a guy cheated me and got my account i recovered my gmail and Facebook but the link login is still available to that scammer what i had to do to remove that link login

storm willow Aug 1, 2020, 7:18 AM

#

Also you need to be level 10 here @remote owl

#

@iron saffron contact customer support

iron saffron Aug 1, 2020, 7:19 AM

#

Ingame?

storm willow Aug 1, 2020, 7:19 AM

#

Yes

iron saffron Aug 1, 2020, 7:19 AM

#

Ok let me

twin gulch Aug 1, 2020, 7:19 AM

#

@iron saffron yes, with bots

iron saffron Aug 1, 2020, 7:19 AM

#

Where should i click

polar marshBOT Aug 1, 2020, 7:20 AM

#

@remote owl:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

twin gulch Aug 1, 2020, 7:20 AM

#

@iron saffron bottom left side in setting

iron saffron Aug 1, 2020, 7:20 AM

#

After entering in customer support

crisp garden Aug 1, 2020, 7:21 AM

#

#old

twin gulch Aug 1, 2020, 7:22 AM

#

@near kindle King of PUBG

night cloak Aug 1, 2020, 7:22 AM

#

ايميل البلاغات

storm flumeBOT Aug 1, 2020, 7:22 AM

#

Please do not use any other language aside from English, @night cloak. Refer to #735483472432594994 for regional communities.

polar marshBOT Aug 1, 2020, 7:23 AM

#

@near kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Aug 1, 2020, 7:23 AM

#

I need email from report

eternal cobalt Aug 1, 2020, 7:23 AM

#

@celest shadow Bro not working it keeps on saying checking for updates and that line just keeps on going

night cloak Aug 1, 2020, 7:24 AM

#

@eternal cobalt I need email from report

eternal cobalt Aug 1, 2020, 7:25 AM

#

I’m just a member bro

night cloak Aug 1, 2020, 7:25 AM

#

Ok how i report about hakc on the game

celest shadow Aug 1, 2020, 7:26 AM

#

Remove the DNS and try without it, @eternal cobalt.

eternal cobalt Aug 1, 2020, 7:26 AM

#

K

storm flumeBOT Aug 1, 2020, 7:26 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

eternal cobalt Aug 1, 2020, 7:30 AM

#

Now the second checking updates line at least showed up but the game is taking too much time to open

#

YouTube videos play on 1080p with no loading or anything

#

@celest shadow

#

😩

#

It started happening after mad Miramar update

night cloak Aug 1, 2020, 7:31 AM

#

When are pmco results coming out

celest shadow Aug 1, 2020, 7:31 AM

#

#pmco, @night cloak.

night cloak Aug 1, 2020, 7:32 AM

#

No one answered me

celest shadow Aug 1, 2020, 7:32 AM

#

@eternal cobalt, could you try adding both DNS - 8.8.8.8 and 8.8.4.4?

eternal cobalt Aug 1, 2020, 7:33 AM

#

K

night cloak Aug 1, 2020, 7:34 AM

#

Use a vpn to play @eternal cobalt

#

Don’t

#

We don’t recommend any third party apps as they can result in a permanent ban.

#

Thats what u have to do this issue has been going on for month pubg just dont care

#

Well if you fixed your game we would have to used them

#

My game ?

eternal cobalt Aug 1, 2020, 7:36 AM

#

Happens with you too?

night cloak Aug 1, 2020, 7:36 AM

#

Very youtube video recommended VPN

#

Please take your discussion to #pubg-mobile

eternal cobalt Aug 1, 2020, 7:36 AM

#

@celest shadow doesn’t work man 😩

night cloak Aug 1, 2020, 7:36 AM

#

@eternal cobalt yes been an problem for 2 months

eternal cobalt Aug 1, 2020, 7:36 AM

#

Ping 52 but you lag?

night cloak Aug 1, 2020, 7:37 AM

#

They dont care doe so it will not me fix

celest shadow Aug 1, 2020, 7:37 AM

#

What's your region, @eternal cobalt?

eternal cobalt Aug 1, 2020, 7:37 AM

#

Asia

night cloak Aug 1, 2020, 7:37 AM

#

Try the vpn right now u will not have problem

#

It will work watch the youtube videos

eternal cobalt Aug 1, 2020, 7:38 AM

#

No

heavy vortex Aug 1, 2020, 7:38 AM

#

@night cloak usage of vpn isn't recommended

zinc vector Aug 1, 2020, 7:38 AM

#

How can I use this?

📎 Screenshot_2020-08-01-13-06-17-899_com.tencent.ig.jpg

night cloak Aug 1, 2020, 7:38 AM

#

@zinc vector the event hasn’t started

eternal cobalt Aug 1, 2020, 7:38 AM

#

Exchange

night cloak Aug 1, 2020, 7:39 AM

#

So how do we fix the loading problem then sir

eternal cobalt Aug 1, 2020, 7:39 AM

#

I hope the devs fix this problem in next update

night cloak Aug 1, 2020, 7:39 AM

#

@night cloak wait patiently

#

Should i not play the game i have invested $5000

#

In

#

I should wait for how much longer

#

I have not play for a month because of the issue

zinc vector Aug 1, 2020, 7:40 AM

#

@celest shadow

How can I use this?

night cloak Aug 1, 2020, 7:40 AM

#

Only thing that would work is a vpn

celest shadow Aug 1, 2020, 7:41 AM

#

You'll need to wait for the event to start, @zinc vector.

night cloak Aug 1, 2020, 7:41 AM

#

Imagine spending $5,000 on a game that I can play

#

And pubg mobile support has done nothing about it

wraith brook Aug 1, 2020, 7:41 AM

#

$5000

#

Really

night cloak Aug 1, 2020, 7:41 AM

#

The one regret I have is spending that much on the game

eternal cobalt Aug 1, 2020, 7:41 AM

#

@celest shadow

#

Not working

night cloak Aug 1, 2020, 7:41 AM

#

Yes I did because I want it all the skins

#

I know I cant play

#

Because the game is broke

heavy vortex Aug 1, 2020, 7:42 AM

#

please use #chat or #pubg-mobile for conversation

eternal cobalt Aug 1, 2020, 7:42 AM

#

I have been playing from season 1 and have never experienced any issues like this until season 13

night cloak Aug 1, 2020, 7:43 AM

#

What was your issue @night cloak

#

My issue is that my game won't load

#

And your device

#

Yes

#

And if it loads I can't use mic

celest shadow Aug 1, 2020, 7:43 AM

#

@eternal cobalt, could you show me a screenshot? Are you not able to load into the game?

night cloak Aug 1, 2020, 7:44 AM

#

Use a DNS refer #faq 4.5 @night cloak

#

How do I do that

viral ocean Aug 1, 2020, 7:44 AM

#

@cobalt plover ask here

storm flumeBOT Aug 1, 2020, 7:44 AM

#

Please refer to subpoint #4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Aug 1, 2020, 7:45 AM

#

I Still dont understand

eternal cobalt Aug 1, 2020, 7:46 AM

#

📎 image0.png

#

@celest shadow

night cloak Aug 1, 2020, 7:48 AM

#

What does Becoming a Discord moderator or content creator has to do with my issue

#

@night cloak r you drunk

#

TF

celest shadow Aug 1, 2020, 7:50 AM

#

Please scroll up to sub point 4.5 in the #faq channel, @night cloak.

cobalt plover Aug 1, 2020, 7:51 AM

#

what to do?

📎 Screenshot_2020-08-01-10-23-04-975_com.tencent.ig.jpg 📎 Screenshot_2020-08-01-10-22-27-576_com.tencent.ig.jpg 📎 Screenshot_2020-08-01-10-07-28-465_com.tencent.ig.jpg

night cloak Aug 1, 2020, 7:51 AM

#

Ok

celest shadow Aug 1, 2020, 7:52 AM

#

Have you tried to log into the game with any other network, @eternal cobalt?

night cloak Aug 1, 2020, 7:52 AM

#

Thats the same issue i am having

#

@celest shadow none of that helps

#

I tried it all already

storm flumeBOT Aug 1, 2020, 7:53 AM

#

Please refer to subpoint 4.12 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Aug 1, 2020, 7:54 AM

#

Well I give up that's 5K down the drain

#

I even bought a new device and that still didn't work

#

It's so obvious that it's a game issue because we were playing the game fine before the update and I went to the deepest instant fix this issue and nothing has been resolved and we haven't heard anything from the game stuff are the game developers. It goes to show how little the game care about its player.

#

Call of Duty mobile has many issues but they tried to fix them and always give updates via Twitter and Instagram posts

#

@cobalt plover just tap on download button and see if it works....if it doesn't work then try repairing the game

#

Pubg on the other hand they just don't care. They are going to milk this game dry and make as much money as possible before it dies it's all business at the end of the day

quasi delta Aug 1, 2020, 7:59 AM

#

📎 IMG-20200801-WA0004.jpg

#

Hacker

azure venture Aug 1, 2020, 8:00 AM

#

This game customer service is not good

white steeple Aug 1, 2020, 8:01 AM

#

@night cloak Tencent bluffing us...And irritating

azure venture Aug 1, 2020, 8:01 AM

#

Tencent bully us in their policy

white steeple Aug 1, 2020, 8:01 AM

#

Can't talk to real person for any kind of issues....

night cloak Aug 1, 2020, 8:02 AM

#

The game will ban you for using vpn and 95% of the players are hacker right now

azure venture Aug 1, 2020, 8:02 AM

#

Tencent says that if anyone hacks our account and uses cheats then also the punishment will be given to our account

Is their any logic in their policies

night cloak Aug 1, 2020, 8:03 AM

#

Any leaderboards is 100% hackers Europe leaderboards is 100% hackers

azure venture Aug 1, 2020, 8:03 AM

#

They are idiot

prisma forge Aug 1, 2020, 8:03 AM

#

Why can't i change my graphics settings? I select smooth and click ok on this message and i restart pubg but it doesn't change

📎 Screenshot_20200731-215325_PUBG_MOBILE.jpg

night cloak Aug 1, 2020, 8:04 AM

#

the whole game is Just 100% hackers right now everyone should just stop playing this game and let it die

white steeple Aug 1, 2020, 8:04 AM

#

@azure venture mods may restrict you for talking in this channel.... please move to #pubg-mobile

night cloak Aug 1, 2020, 8:04 AM

#

I can't even log in to my game right now for like a month

polar marshBOT Aug 1, 2020, 8:04 AM

#

@azure venture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

prisma forge Aug 1, 2020, 8:07 AM

#

Can anyone help?

cobalt plover Aug 1, 2020, 8:09 AM

#

@night cloak
the button does not work, the game was reinstalled from the play market

mild beacon Aug 1, 2020, 8:09 AM

#

Admins, my account has been hacked, but i has link my account with my email, so when i want to login with email i can’t even i rest my password to many time and also can’t login with my email why?

white steeple Aug 1, 2020, 8:15 AM

#

I am 100% sure nobody in this channel will / can help us.....And 100% sure we can't talk to real person in in game customer care....... completely 100% worst customer support from game

heavy vortex Aug 1, 2020, 8:15 AM

#

@celest shadow^

vital widget Aug 1, 2020, 8:16 AM

#

I found glich in my Bonus challenge redeem section

night cloak Aug 1, 2020, 8:16 AM

#

@white steeple This is a community driven channel where everyone is welcome to help each other. For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

vital widget Aug 1, 2020, 8:17 AM

#

My Bonus Challenge Redeem shop Can't loading

#

Help me

mild beacon Aug 1, 2020, 8:20 AM

#

@night cloak Admins, my account has been hacked, but i has link my account with my email, so when i want to login with email i can’t even i rest my password to many time and also can’t login with my email why?

night cloak Aug 1, 2020, 8:21 AM

#

@mild beacon For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

white steeple Aug 1, 2020, 8:23 AM

#

@vital widget they're are bluffing...I reporting the that shop not refreshed for about 2weeks (my last purchase is about 18days ago... not yet refreshed).....I reported on all possible stick ways......in #old I reported four times and in game I reporting in daily basis in report section and in customer support section there is no option to inform that, I got only template based automated replies only....
I think they don't like to provide UC from Bonus challenge Shop....

noble robin Aug 1, 2020, 8:25 AM

#

how to get bonus challenge vouchers pubgm_hidethepain

tawdry finch Aug 1, 2020, 8:26 AM

#

And when you ask questions here, they mute you for days .

heavy vortex Aug 1, 2020, 8:26 AM

#

Redeeming from battle coins, UC or from weekly report. @noble robin

white steeple Aug 1, 2020, 8:27 AM

#

You have to buy that in bonus challenge shop, but limited to 6 per week(in real the shop won't be refreshed for multiple weeks). Also you can get that from weekly report. @noble robin

rare bluff Aug 1, 2020, 8:29 AM

#

Is there no policy for team up in pubgm players are teaming up with hackers and taking kills in solo classic match

#

📎 Screenshot_2020-08-01-13-56-21-98_dac7cc7571c39b392df64923967cf7da.jpg

#

Whay is this players are teaming up with killing and killing

heavy vortex Aug 1, 2020, 8:32 AM

#

@rare bluff report them in game under the heading Teamers.. It results in their tier reset ..

prisma forge Aug 1, 2020, 8:34 AM

#

Why can't i change my graphics settings? I select smooth and click ok on this message and i restart pubg but it doesn't change

📎 Screenshot_20200731-215325_PUBG_MOBILE.jpg

rare bluff Aug 1, 2020, 8:34 AM

#

And people using esp hacks they are not getting detected and they are selling hacks from thier id

weak vault Aug 1, 2020, 8:34 AM

#

@rare bluff yes

rare bluff Aug 1, 2020, 8:34 AM

#

📎 Screenshot_2020-07-31-20-51-24-99_dac7cc7571c39b392df64923967cf7da.jpg

#

See this guy is sitting at top of fpp asia and selling hacks from his id

weak vault Aug 1, 2020, 8:36 AM

#

📎 Screenshot_2020-08-01-14-05-02-571_com.tencent.ig.jpg

#

Y thare is no skin for that gun

#

Not given skin for m16a4

rare bluff Aug 1, 2020, 8:36 AM

#

U might have not downloaded @weak vault

#

Resources pack

weak vault Aug 1, 2020, 8:37 AM

#

no bro i downloded the resources pack

rare bluff Aug 1, 2020, 8:38 AM

#

U may try re install the many issue are fixed with it

#

I wad also having the same issue

weak vault Aug 1, 2020, 8:39 AM

#

and also my ping is 40 - 50 in livik but at the landing time iam getting rendring issue only in livik map not other maps #questions

rare bluff Aug 1, 2020, 8:39 AM

#

@heavy vortex please look into this people are using hacks and selling from thier id

prisma forge Aug 1, 2020, 8:39 AM

#

How can i lower my graphics settings?

heavy vortex Aug 1, 2020, 8:40 AM

#

@night cloak AngryCatSip

#

A mod will be here to help you.. wait a while

cobalt plover Aug 1, 2020, 8:41 AM

#

📎 Screenshot_2020-08-01-10-22-27-576_com.tencent.ig.jpg 📎 Screenshot_2020-08-01-10-07-28-465_com.tencent.ig.jpg 📎 Screenshot_2020-08-01-10-23-04-975_com.tencent.ig.jpg

#

reinstalled the game, cleared the cache, reset the game data, and nothing

#

I can not download anything, the button does not work

prisma forge Aug 1, 2020, 8:42 AM

#

Have you tried to click FIX button?

ornate thicket Aug 1, 2020, 8:43 AM

#

Pubgm beta

night cloak Aug 1, 2020, 8:43 AM

#

You can apply for the PUBG MOBILE beta program here,

white_small_square https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

GameExp

GameExp, game test, pubg mobile, pre-release

cobalt plover Aug 1, 2020, 8:44 AM

#

@ornate thicket ?

night cloak Aug 1, 2020, 8:44 AM

#

Lol so this clearly aimbotter has a custom made username that I can’t find, anyone can help me? Or Tencent don’t really care about cheaters?

📎 video0.mov 📎 image1.png 📎 image2.png

#

Help? Can’t post this in #cheater-reports yet sorry

#

please dont post it here.

storm flumeBOT Aug 1, 2020, 8:44 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

celest shadow Aug 1, 2020, 8:45 AM

#

🤗

#

Ash

prisma forge Aug 1, 2020, 8:45 AM

#

How do i lower my graphics settings?

night cloak Aug 1, 2020, 8:46 AM

#

please dont post it here.
@Ash.#4200 you’re clearly clueless huh? U new or something? I can’t find the cheater’s id if I can’t find his username... don’t be stupid

#

you can find the option ingame in settings.
settings > graphics
select required graphic options.

#

In settings under graphics @prisma forge

#

Sorry if I posted here but I need help finding his username

prisma forge Aug 1, 2020, 8:46 AM

#

I select smooth and restart pubgm but it doesn't change

night cloak Aug 1, 2020, 8:46 AM

#

it does change.

rare bluff Aug 1, 2020, 8:46 AM

#

@Ash please look into the issue people are using hacks and selling fron thier id sitting at top of the server

night cloak Aug 1, 2020, 8:46 AM

#

@night cloak search his name then

#

@rare bluff #old

#

Try changing from a higher graphic option, it will be more visible then

cobalt plover Aug 1, 2020, 8:47 AM

#

Have you tried to click FIX button?
@prisma forge wait, I'll try now

night cloak Aug 1, 2020, 8:47 AM

#

@night cloak search his name then
@night cloak what’s ur iq bro? Look at the pictures and the video... really? Don’t type before u see 🤦🏻‍♂️

prisma forge Aug 1, 2020, 8:47 AM

#

@night cloak no it doesn't. It keeps on higher setting

night cloak Aug 1, 2020, 8:47 AM

#

You wanna have a roast battle go to dms

#

This is support

rare bluff Aug 1, 2020, 8:48 AM

#

@night cloak i am not reporting bug i am reporting hackers bro

night cloak Aug 1, 2020, 8:48 AM

#

It’s feedback.

rare bluff Aug 1, 2020, 8:48 AM

#

📎 Screenshot_2020-07-31-20-51-24-99_dac7cc7571c39b392df64923967cf7da.jpg

night cloak Aug 1, 2020, 8:48 AM

#

Please undert that we cant do anything about hackers. we can only provide support about these issues.

rare bluff Aug 1, 2020, 8:48 AM

#

See this image he is using hacks and even selling them

#

@Ash but u can report to higher authority

night cloak Aug 1, 2020, 8:49 AM

#

Please report them ingame / use this link
http://cheater-report.pubgm.cc
the security team will look into it.
Have a nice day

#

Video evidence only when reporting screenshots of stats proof nothing

#

This is support
@night cloak exactly help and support, I need help it find his username.... there’s literally no way to find his username if it’s custom... plus.. why would hackers want you to find them if they’re using cheats? Ofc they’ll use custom made username. And that’s one of the reasons why there’s a lot of those cheaters

#

i'll see what i can do.

#

@night cloak I don’t speak that language so I cannot help you.

#

@celest shadow

#

Great so don’t talk about something u don’t know

#

I can’t just sit there quiet, there’s a lot of those cheaters and I can’t report them

#

@night cloak read through #735483472432594994 while you wait to be assisted.

#

Also may I ask why you’re asking for the guys name when you’ve already reported him in game ?

#

Spamming a report doesn’t make it any faster it makes it take longer as you’re giving the staff more to work with.

#

In game reports are useless

#

Already encountered more than fifty cheaters

polar marshBOT Aug 1, 2020, 8:53 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

meager thistle Aug 1, 2020, 8:53 AM

#

Why this game has bots
You have a huge number of active users
Then why bots are needed

unborn fulcrum Aug 1, 2020, 8:55 AM

#

can i reset passowrd of email linked in pubg?

night cloak Aug 1, 2020, 8:55 AM

#

@meager thistle can we help you with something ?

#

Feedback can be sent in #old

meager thistle Aug 1, 2020, 8:55 AM

#

@night cloak

Do you know when Pharaoh Character will come
And is it Free??

unborn fulcrum Aug 1, 2020, 8:56 AM

#

can i reset passowrd of email linked in pubg?

#

@bold siren

night cloak Aug 1, 2020, 8:56 AM

#

The fourth @meager thistle and you’ll have to wait and see if it’s free or not.

meager thistle Aug 1, 2020, 8:57 AM

#

@night cloak oh

celest shadow Aug 1, 2020, 9:00 AM

#

Unfortunately, that is not an option at the moment, @unborn fulcrum.

night cloak Aug 1, 2020, 9:01 AM

#

@unborn fulcrum I don’t believe you can but I could be wrong I’ve just had a try in game and it doesn’t seem to be a option

celest shadow Aug 1, 2020, 9:01 AM

#

@meager thistle, the Pharaoh X-Suit will be available on August 4th and will not be free.

night cloak Aug 1, 2020, 9:01 AM

#

@unborn fulcrum you could suggested it in #old as the email link option is still fairly new

meager thistle Aug 1, 2020, 9:02 AM

#

@celest shadow Ok

Then Game is End

prisma forge Aug 1, 2020, 9:18 AM

#

Here is a video of me trying to change my graphics settings

📎 2020_08_01_11_14_12.mp4

celest shadow Aug 1, 2020, 9:23 AM

#

Hello, @prisma forge. Please send a detailed description of the bug you are currently facing with the graphics settings in #old. Make sure to include your device model, your numeric PUBG MOBILE Player ID and your region and attach this video for reference. Thank you.

uneven wharf Aug 1, 2020, 9:38 AM

#

How To Get The Role Of Content Creator ....

night cloak Aug 1, 2020, 9:39 AM

#

Fill that form @uneven wharf

uneven wharf Aug 1, 2020, 9:39 AM

#

Thanks

flint warren Aug 1, 2020, 9:40 AM

#

📎 20-08-01-14-50-01.mp4

#

Can anyone let me know how that person killed me ? Was that a hacker 😩 😫

night cloak Aug 1, 2020, 9:41 AM

#

@flint warren if u face any cheater u can report them in game
Or wait for the #cheater-reports channel to re-open
Or u can submit to this link if u have vedio evidence
http://cheater-report.pubgm.cc/

#

i believe that it is a hacker.

flint warren Aug 1, 2020, 9:43 AM

#

Why are there so many hackers I lost 3 bonus vouchers cause of this 😫 😩

uneven wharf Aug 1, 2020, 9:56 AM

#

I have Filled The Form.

night cloak Aug 1, 2020, 10:00 AM

#

@uneven wharf ok ..if u r selected u will get a mail.

fleet lotus Aug 1, 2020, 10:01 AM

#

When we will get the dog companion event?

night cloak Aug 1, 2020, 10:04 AM

#

@fleet lotus no info keep an eye on #news

raw edge Aug 1, 2020, 10:20 AM

#

Pharaoh Rises is Character or outfit???

analog flower Aug 1, 2020, 10:20 AM

#

How to Report a cheater here?

onyx rain Aug 1, 2020, 10:20 AM

#

Why don't you provide good items in premium crates

vagrant forum Aug 1, 2020, 10:21 AM

#

@analog flower, report them in-game or you can use this link - http://cheater-report.pubgm.cc

night cloak Aug 1, 2020, 10:21 AM

#

@analog flower
Wait for the #cheater-reports channel to reopen and make sure u have rare role

vagrant forum Aug 1, 2020, 10:22 AM

#

@onyx rain, if you have feedbacks on the current crate system then please give a detailed feedback in #old.

night cloak Aug 1, 2020, 10:22 AM

#

@raw edge outfit more info in #news

celest shadow Aug 1, 2020, 10:31 AM

#

Hello, @raw edge. The Pharaoh is an X-Suit and it is upgradable. It will be available on August 4th. Keep an eye out on #news! 😉

cursive smelt Aug 1, 2020, 10:35 AM

#

hakcer

vagrant forum Aug 1, 2020, 10:35 AM

#

@cursive smelt, post that in #cheater-reports when it opens.

toxic mountain Aug 1, 2020, 10:37 AM

#

Game not opening even my WiFi is 20mbps

📎 image0.png

river basalt Aug 1, 2020, 10:44 AM

#

I have an account that has been hacked and linked to the third link I need to communicate with any developer

peak pagoda Aug 1, 2020, 10:45 AM

#

📎 Screenshot_20200801-161526.png

celest shadow Aug 1, 2020, 10:46 AM

#

Hello, @river basalt. Please contact customer service for account related issues.

storm flumeBOT Aug 1, 2020, 10:46 AM

#

Use of unauthorized third-party software or methods, @peak pagoda, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

peak pagoda Aug 1, 2020, 10:47 AM

#

But I didn't used anything

alpine flower Aug 1, 2020, 10:47 AM

#

But I didn't used anything
@peak pagoda vpn?

peak pagoda Aug 1, 2020, 10:47 AM

#

No

#

What to do

#

@alpine flower can you help

alpine flower Aug 1, 2020, 10:48 AM

#

no i dont know sorry @peak pagoda

peak pagoda Aug 1, 2020, 10:48 AM

#

Ok

night cloak Aug 1, 2020, 10:48 AM

#

have you used a vpn / gfx tool?

storm flumeBOT Aug 1, 2020, 10:48 AM

#

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

peak pagoda Aug 1, 2020, 10:49 AM

#

No ash bro

night cloak Aug 1, 2020, 10:49 AM

#

anything else that you doubt?

peak pagoda Aug 1, 2020, 10:49 AM

#

I haven't had GFX tool also

storm flumeBOT Aug 1, 2020, 10:49 AM

#

Use of unauthorized third-party software or methods, @peak pagoda, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak Aug 1, 2020, 10:49 AM

#

if not use the file claim option

peak pagoda Aug 1, 2020, 10:50 AM

#

It's not responding

cursive smelt Aug 1, 2020, 10:50 AM

#

When does Discord open reports?

harsh nebula Aug 1, 2020, 10:52 AM

#

I need help

storm flumeBOT Aug 1, 2020, 10:52 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @harsh nebula. Remember to read through #faq before asking questions in the support channels.

harsh nebula Aug 1, 2020, 10:52 AM

#

Can someone tell me if MidasBuy is official Pubg site?

night cloak Aug 1, 2020, 10:54 AM

#

@harsh nebula yes midasbuy is safe and official site

harsh nebula Aug 1, 2020, 10:54 AM

#

Thanks Tony Stank

night cloak Aug 1, 2020, 10:55 AM

#

@harsh nebula you're welcome

vagrant forum Aug 1, 2020, 10:55 AM

#

@cursive smelt, read the last message on that channel.

night cloak Aug 1, 2020, 10:55 AM

#

Can use vpn?

#

@night cloak not recommended

vagrant forum Aug 1, 2020, 10:56 AM

#

@night cloak, be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

fleet lotus Aug 1, 2020, 11:03 AM

#

In tactical drill event I've got a task of sending 5 hearts(Chickens) to friends.i sent all types of chickens but it's not completing pls guide me

jovial hemlock Aug 1, 2020, 11:04 AM

#

Why not come 0.19.0 update lobby theme

#

Tell Somthing

#

Hello

heavy vortex Aug 1, 2020, 11:09 AM

#

@fleet lotus 5 hearts chicken is the one after the free one.. it gives 20 popularity and you can also give it using BP coins

celest shadow Aug 1, 2020, 11:10 AM

#

@jovial hemlock, you can claim the new lobby theme after logging in for 7 days consecutively.

fleet lotus Aug 1, 2020, 11:12 AM

#

@heavy vortex TQ

storm kindle Aug 1, 2020, 11:17 AM

#

My account is banned for no reason ! And it is for 10 years . You dont ban real cheaters and you wanna ban us

night cloak Aug 1, 2020, 11:18 AM

#

🤣 no smoke without fire

storm kindle Aug 1, 2020, 11:19 AM

#

Wtf is wrong i dont even play pmco neither i play classics i was in platinum tier too

#

I logged in today and it says you are banned

night cloak Aug 1, 2020, 11:20 AM

#

Don't be a dog and use cheats then lol

storm kindle Aug 1, 2020, 11:20 AM

#

I was getting 10 minutes ban earlier too

#

@night cloak bruh whats wrong with you?

#

Go and see my stats DCxV3nom

#

I am not even kidding

night cloak Aug 1, 2020, 11:21 AM

#

Nothing I myself don't cheat so I know for sure my account is safe

storm kindle Aug 1, 2020, 11:21 AM

#

Bruh i complained earlier too about the 10 minute bans i was getting

night cloak Aug 1, 2020, 11:21 AM

#

But I don't sympathise for people who do your lowlifes lol

storm kindle Aug 1, 2020, 11:21 AM

#

Whats wrong with you?

onyx cairn Aug 1, 2020, 11:22 AM

#

Kindly don't chat here, if you don't need help. @night cloak

jovial hemlock Aug 1, 2020, 11:22 AM

#

@celest shadow next season in royal pass rewards vehicle skin come or not

night cloak Aug 1, 2020, 11:22 AM

#

OK I need help lol

storm kindle Aug 1, 2020, 11:22 AM

#

@onyx cairn help me !

celest shadow Aug 1, 2020, 11:22 AM

#

@jovial hemlock, no information on that yet.

storm kindle Aug 1, 2020, 11:22 AM

#

See my account i logged in after like 15 days and it says i am banned

onyx cairn Aug 1, 2020, 11:22 AM

#

Contact customer service, @storm kindle.

night cloak Aug 1, 2020, 11:22 AM

#

Iv spent over 200 pounds on a skin and opened over 200air drops sinve 4 entire days dodging hackers opening air drops to try and see my 20p pound skin

jovial hemlock Aug 1, 2020, 11:23 AM

#

@celest shadow this season why not come vehicle skin

night cloak Aug 1, 2020, 11:23 AM

#

I sent a very polite email simply asking the drop rates of awm and have been ignored for 4 days

storm kindle Aug 1, 2020, 11:23 AM

#

Where is customer service ?

night cloak Aug 1, 2020, 11:23 AM

#

Why is customer support even there they don't do anything? Help lol

ionic cloak Aug 1, 2020, 11:23 AM

#

is there an Email for pubg company
if they have I want the Email plz

jovial hemlock Aug 1, 2020, 11:23 AM

#

@celest shadow Reply me

storm kindle Aug 1, 2020, 11:24 AM

#

@ionic cloak yes but they are bots they dont reply

night cloak Aug 1, 2020, 11:24 AM

#

Customer service is a lie to make you feel better people honestly there is no customer service

jovial hemlock Aug 1, 2020, 11:24 AM

#

@celest shadow please tell me

storm kindle Aug 1, 2020, 11:25 AM

#

@mods kindly please kick this man out of here

ionic cloak Aug 1, 2020, 11:25 AM

#

@storm kindle I mean not in game

celest shadow Aug 1, 2020, 11:25 AM

#

Please read #news, @jovial hemlock.

jovial hemlock Aug 1, 2020, 11:25 AM

#

Why not come bots in bonus challenge

storm kindle Aug 1, 2020, 11:26 AM

#

@celest shadow where is customer service ?

jovial hemlock Aug 1, 2020, 11:26 AM

#

@storm kindle in pubg mobile

storm flumeBOT Aug 1, 2020, 11:26 AM

#

You can contact the customer service via the game settings, @storm kindle. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Aug 1, 2020, 11:27 AM

#

It's ingame go to settings and bottom left of the screen but you won't get any support. Probably better customer service from the people selling hacks and they're after your financial details lol.

#

Literally nothing I'm sat on my sofa smoking a 2g bifta watching live at the apollo lol you just think there's something wrong

little holly Aug 1, 2020, 11:29 AM

#

Who can help me ?

onyx cairn Aug 1, 2020, 11:29 AM

#

AngryCatSip @sand path ^^^^

jovial hemlock Aug 1, 2020, 11:30 AM

#

Why are they giving bad out fits and etc. In premium creates Please give a good outfits and etc.

#

@onyx cairn Why are they giving bad out fits and etc. In premium creates Please give a good outfits and etc.

#

@onyx cairn Why are they giving bad out fits and etc. In premium creates Please give a good outfits and etc.

#

@onyx cairn Why are they giving bad out fits and etc. In premium creates Please give a good outfits and etc.

night cloak Aug 1, 2020, 11:31 AM

#

I don't sympathise with hackers is all your dogs end of story on that part.. And customer service is an actual lie I have asked simple simple questions that just get ignored... Because they already have my money you see lol

dense willow Aug 1, 2020, 11:31 AM

#

“ report cheater channel “

onyx cairn Aug 1, 2020, 11:31 AM

#

What the...

inner perch Aug 1, 2020, 11:31 AM

#

All game kill mea hacker pubg you filled

dense willow Aug 1, 2020, 11:31 AM

#

please give permission to can post in pubg cheaters

jovial hemlock Aug 1, 2020, 11:31 AM

#

@onyx cairn Why are they giving bad out fits and etc. In premium creates Please give a good outfits and etc.

night cloak Aug 1, 2020, 11:32 AM

#

So that you covet the nice skins decide to buy 1 mate and then bam 3 million spins to get a set

jovial hemlock Aug 1, 2020, 11:32 AM

#

@onyx cairn Why are they giving bad out fits and etc. In premium creates Please give a good outfits and etc.

onyx cairn Aug 1, 2020, 11:32 AM

#

@vital sluice help

jovial hemlock Aug 1, 2020, 11:32 AM

#

@onyx cairn Why are they giving bad out fits and etc. In premium creates Please give a good outfits and etc.

onyx cairn Aug 1, 2020, 11:32 AM

#

Stop it, @jovial hemlock!

night cloak Aug 1, 2020, 11:33 AM

#

If they're tradeable I don't know how to do so. But see sets in clan perks you can have all of my skins and outfits bro I don't wish to play anymore

jovial hemlock Aug 1, 2020, 11:33 AM

#

@onyx cairn I am really sorry sir

dense willow Aug 1, 2020, 11:33 AM

#

@onyx cairn i need permissions for “cheater reports channel”

#

its read only for me

onyx cairn Aug 1, 2020, 11:33 AM

#

Read the last message in the channel, @dense willow

jovial hemlock Aug 1, 2020, 11:34 AM

#

@onyx cairn when will it come ancient secret mode

onyx cairn Aug 1, 2020, 11:34 AM

#

Read #news. It's August 4.

jovial hemlock Aug 1, 2020, 11:34 AM

#

@onyx cairn why come update in play store 180mb

#

@onyx cairn Reply sir

onyx cairn Aug 1, 2020, 11:35 AM

#

WAIT

#

So see me typing....

#

What's your region? India?

night cloak Aug 1, 2020, 11:36 AM

#

When can I expect an answer from the customer service team to my really really simple question they've been ignoring?

jovial hemlock Aug 1, 2020, 11:36 AM

#

🇮🇳

onyx cairn Aug 1, 2020, 11:37 AM

#

What's the question? @night cloak

night cloak Aug 1, 2020, 11:37 AM

#

I run a business myself and anything above 3 day response I'd be disgusted personally I'm on day 4 now

#

Drop rates concerning the awm

onyx cairn Aug 1, 2020, 11:37 AM

#

Updated Privacy policy and minor fixes, @jovial hemlock

night cloak Aug 1, 2020, 11:37 AM

#

Paid for 200spins thinking greatlets go find my 200pound pixels

onyx cairn Aug 1, 2020, 11:38 AM

#

Drop rates are given in the Luck spin. With using the lucky spin you accept those.

night cloak Aug 1, 2020, 11:38 AM

#

Opened literally hundreds of air drops now not 1 single awm

onyx cairn Aug 1, 2020, 11:38 AM

#

There is your answer.^

night cloak Aug 1, 2020, 11:38 AM

#

I accepted the shocking odds do you not read?

onyx cairn Aug 1, 2020, 11:39 AM

#

So no need to complain.

night cloak Aug 1, 2020, 11:39 AM

#

I am asking for the drop rate of the awm from the Air drops

onyx cairn Aug 1, 2020, 11:39 AM

#

It's random

night cloak Aug 1, 2020, 11:39 AM

#

Seeing as I have now opened about 2737636363 to see my 200pound skin and not even 1 awm

onyx cairn Aug 1, 2020, 11:40 AM

#

Do I need to explain the meaning of random ?

night cloak Aug 1, 2020, 11:40 AM

#

Yes do so

gaunt hinge Aug 1, 2020, 11:40 AM

#

Hello pubg in the bonus challenge the battle shop was not refreshing iam waiting for more than 3 weeks but it not refreshing please fix this bug immediately

📎 Screenshot_2020-08-01-16-49-13-067_com.tencent.ig.jpg

onyx cairn Aug 1, 2020, 11:41 AM

#

Refreshes every 3 weeks. @gaunt hinge

night cloak Aug 1, 2020, 11:41 AM

#

If it was random after 37336363 surely I would have had just 1

gaunt hinge Aug 1, 2020, 11:41 AM

#

Every 3 weeks ????