questions

[polar marsh]

@jade dome:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[faint steppe]

@jolly coral is this happening when you play library in room?

[unkempt dagger]

Can ayone help me i have an issue

[faint steppe]

@unkempt dagger State your issue

[jolly coral]

@jolly coral is this happening when you play library in room?
@faint steppe yes only after library mode

[unkempt dagger]

My account got hacked

[faint steppe]

@jolly coral try routine repair

and Download library map again

[jolly coral]

and Download library map again
@faint steppe okay thanks

[faint steppe]

@unkempt dagger Your account security is in your hands..
Refer to 2.8 sub point in #faq

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fiery stump]

@faint steppe excuse me @unkempt dagger had already tried that method and it didn't worked out so he asked you and are again saying the same thing

@faint steppe you need to help him with any other methods to recover his account

[storm flume]

Please do not use any other language aside from English, @twin river. Refer to #735483472432594994 for regional communities.

[still flint]

Can someone help me ?

[light falcon]

Can someone help me ?
@still flint what's the problem

[still flint]

My account got banned 3 months for no reason why is that ?

[light falcon]

Ooh

[still flint]

I was in a game my wifi disconnected i returned i was out of my account and got the ban

[light falcon]

Did you purchased uc from any 3rd party application

[still flint]

No no I didn't buy any thing

[light falcon]

Or used any gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @light falcon, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[still flint]

No i don't need it i have a mi9t it's good for me

[polar marsh]

@still flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ornate frigate]

Plz help me I am n

[faint steppe]

@fiery stump Your account security is in your hand

And go through #faq channel before asking questions here

[light falcon]

Go to file claim option

[celest shadow]

Midasbuy is trustable, you can purchase UC there. Follow this link, @hybrid swift:

https://www.pubgmobile.com/pay

Please avoid using words such as "ban" so you don't get automatically muted.

[hybrid swift]

Ah I see. Gotcha.

And when is the new set coming out?

[night cloak]

@faint steppe hey ! Is it possible to unlink e mail or change the password of e mail (Someone gained the access to my account so I want to change e mail)

[celest shadow]

Which one are you referring to, @hybrid swift?

[hybrid swift]

The upgradeable one

[celest shadow]

Unfortunately the unlinking feature is not available at the moment, @night cloak. Please contact customer service.

@hybrid swift, the Pharaoh X-Suit will be available on August 4th.

[faint steppe]

@night cloak ATM unlink Feature not available

[hybrid swift]

Alright time to plan which bank to rob.

[faint steppe]

You can change your pass if u have recovery option enabled with your mail

[night cloak]

Unfortunately the unlinking feature is not available at the moment, @night cloak. Please contact customer service.
@celest shadow and how should I do it ? Are they going to help me to change account details? If I knew it’s not possible, I would never linked my e mail.

@faint steppe someone is logging in into my pubg with my e mail and password. They have no access to my e mail.

[fiery stump]

@faint steppe then why the hell are you here

[hybrid swift]

Nice.

[faint steppe]

@night cloak Change your email password and Enable 2FA and add recovery mail

@fiery stump Mind Your language

[celest shadow]

Unfortunately, since the email linking feature is at its beta stage—there isn't a way to change the password at the moment, @night cloak. You may contact customer service to seek further assistance.

[hybrid swift]

@fiery stump Mind You language
@faint steppe Mind Your language

[faint steppe]

@hybrid swift My bad*

[fiery stump]

@faint steppe nice when I am asking for your help you are just not responding perfectly

[hybrid swift]

Yo dude. Chill

If you lost access to the acc you link your pubg acc to, theres nothing u can do.

[night cloak]

@faint steppe you don’t understand. It has nothing to do with my email account. When you log into pubg, you use your email and password you created for pubg. There’s no option anywhere to change that password on pubg. Even to send a reset code

[hybrid swift]

@faint steppe you don’t understand. It has nothing to do with my email account. When you log into pubg, you use your email and password you created for pubg. There’s no option anywhere to change that password on pubg. Even to send a reset code
@night cloak Big brain moments time.

[faint steppe]

@night cloak Na That's just for security

wait a min

[night cloak]

Unfortunately, since the email linking feature is at its beta stage—there isn't a way to change the password at the moment, @night cloak. You may contact customer service to seek further assistance.
@celest shadow wow. That’s actually a major issue when it comes to security. Can’t believe Tencent care more enough about gambling addicts (coming up with new stuff to buy) than security.

[hybrid swift]

Bruv chill

Try coding a simple scrim and prevent accounts-crackers.

Try that mate.

Try that.

[faint steppe]

@night cloak What i mean is to say that change your email password not from game from google got it?

[night cloak]

Try coding a simple scrim and prevent accounts-crackers.
@hybrid swift I’m not “bruv” and don’t tell me to chill. I spent a lot of money on my account and I would expect the bare minimum respect.

[celest shadow]

@celest shadow wow. That’s actually a major issue when it comes to security. Can’t believe Tencent care more enough about gambling addicts (coming up with new stuff to buy) than security.
@night cloak, it is. Please send a feedback report in #old regarding your issue. It will help.

[hybrid swift]

Man. How much you spend on ti?

100?

200?

Bruh, if you lost your acc, deal with it.

Not cry to the staff.

[night cloak]

@night cloak What i mean is to say that change your email password not from game from google got it?
@faint steppe and what I’m saying it that email account isn’t the issue. Email account has different password to the pubg account and the password on pubg can’t be recovered etc, got it?

[celest shadow]

In light of this, it is better to contact customer service—I'm not quite sure whether they provide support to unlink emails however it is worth the try, @night cloak. We, as Discord staffs cannot help anyone with account related issues.

[faint steppe]

@night cloak Oh now i got it

You can Contact In game customer service

[vague scroll]

Hallo
I need help

[night cloak]

Man. How much you spend on ti?
@hybrid swift if you think 100-200 is a lot for you, I pity you. I’m not a bruh, learn to use proper English and pronoun.

[hybrid swift]

Bruv

[night cloak]

@night cloak Oh now i got it
@faint steppe thx

[celest shadow]

In addition, it will take around 60-90 days for them to unlink (if they provide unlink services for emails), @night cloak. Hang in there, and try to keep the unauthorised person out of your account.

[hybrid swift]

Let's see who spend more money on the game.

Come add

[celest shadow]

Please move to a discussion channel: #chat.

[faint steppe]

@hybrid swift This channel is not for discussion and please be polite to other

[hybrid swift]

oki doki

[celest shadow]

How may I help you, @vague scroll?

[night cloak]

In addition, it will take around 60-90 days for them to unlink (if they provide unlink services for emails), @night cloak. Hang in there, and try to keep the unauthorised person out of your account.
@celest shadow thanks for your response and I shall message them again. Perhaps angry tweet will help (helped in the past)

Thanks guys x

[placid dove]

Thank you,@placid dove .
@hwiwgsjeiwgsushw#4547
Nothing happened to issue and pubg in-game customer care is totally useless. The customer care person didn't even bothered to understand my issue and just replied with common repair messages.

[faint steppe]

@night cloak Hope it will help you 😁

[hybrid swift]

Tay, The customer care thingy is a bot not a real person.

[celest shadow]

I wish you the best, @night cloak. 🤗

[night cloak]

@faint steppe ❤️

I wish you the best, @night cloak. 🤗
@celest shadow ❤️ thanks babe x

[placid dove]

It said Sofia . So she is bot? @hybrid swift

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @placid dove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hybrid swift]

Tay, The custom care thingy are all bots. Not real humans.

I can name a bot Jake and say hes a real human.

[faint steppe]

@hybrid swift It refer you to real ppl when you describe your issue properly

[hybrid swift]

Ah, I see.

[celest shadow]

The customer service receives thousands of support tickets every day, please remember that they are humans too. It will take time for them to resolve every support ticket that they receive. Patience is needed.

Now please move to a discussion channel: #chat or #pubg-mobile.

[hybrid swift]

Also, I lost my acc a few weeks back when the unlink was out and I unlinked the only link social acc I linked to it. I suppose I can't get it back?

[celest shadow]

It is always better to link 2 (being the maximum you can link) social media accounts before unlinking the other one. It is an unfortunate human error, and it is your fault sorry to say.

[hybrid swift]

I understand. I accepted the fact I lost it. And is there any way I could get it back?

[faint steppe]

@hybrid swift Contact In game support with you second and provide them the info they ask for follow the process

[night cloak]

@hybrid swift is harassing me in DM now and “it” is trolling you guys.

[hybrid swift]

Since when am I trolling, snitch?

[faint steppe]

@night cloak Take a ss and post it in #discord

Mods will take action asap

[brave parrot]

ها

اريد ارجع حسابي

[storm flume]

Please do not use any other language aside from English, @brave parrot. Refer to #735483472432594994 for regional communities.

[night cloak]

@faint steppe I’m doing it now thanks

[celest shadow]

Since you unlinked the only social media account you have on your PUBG MOBILE account, it could technically be considered a Guest Account, @hybrid swift— and any lost Guest Account cannot be recovered.

[hybrid swift]

gotcha thanks.

[faint steppe]

@night cloak 😉

[undone verge]

Hacker I'D - 524504078
I'D name - Dexter
Prove- Watch this video and decided

[storm flume]

Hello, @undone verge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[devout hearth]

What is the livik challenge, do top1 as fast as we can? Squad or solo?

[harsh nebula]

@devout hearth No Idea

[idle skiff]

Clan energy point add on clan energy exp or not....?

[night cloak]

I want to participate in beta versions how can i, anyone ?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

Look, I need to get my 1800 UC back because I have never made a purchase in secondary programs, so check that is my ID 510027159 so that I can check your problem 😡

[elfin canopy]

Clan energy and clan exp are two different things, @idle skiff.

[sharp onyx]

@night cloak that form link is invalid. Please wait a few more days. New form will be announced soon

[wraith brook]

@sharp onyx Where it will be announced ?

[sharp onyx]

In #news

[wraith brook]

Okk

Thanks

[elfin canopy]

Just refer to last line in that case.

[night cloak]

@sharp onyx whenever new forms come dm me please

[sharp onyx]

@night cloak Please keep an eye on #news for it

[solid tree]

I need to know a truth....

[sharp onyx]

@solid tree please state your issue

[night cloak]

My internet is working perfect in other apps, but says request timed out within few minutes in pubg only

How am i supposted to report someone in #cheater-reports when i dont get his id? Is there a way to find him?

[wraith brook]

@night cloak Pubg require more stable connection than other apps

@night cloak That channel is currently closed to work on previous reports

[night cloak]

Yeah but i cant get his id

It dont show me his id as u see in the picture

[wraith brook]

@night cloak That's a bug . Please report in #old

[night cloak]

Kk

[sharp onyx]

@night cloak you can use an image translator app to copy name, and then search name for id

[tranquil viper]

Is there any risk involved in switching devices everyday? My iPad pro and OnePlus 8pro? Both are different platforms, one is obviously iOS and other Android. If I switch devices 2-3 times a day, will it cause a ban or have any risk?

[solid tree]

My friend he is rp player I am non rp player. When he opened 8 crates he got 1 legendary outfit a legendary hat and a epic gun skin.
When I opened 12 crates I got only 1 legendary item and other 9 ever stickers and silver fragments...
@sharp onyx
So, I came to know that pubg mobile is giving more importance to rp players.
It is not even caring about non rp players....

[sharp onyx]

@wraith brook its not a bug. Please dont mislead people. Thats how it is supposed to be

[night cloak]

His name is also invisible 🤣@sharp onyx

[wraith brook]

@sharp onyx There is no character id ?

[sharp onyx]

@solid tree Thats not true. Crate odds are random and are not influenced by RP. Its dependent on luck

[wraith brook]

Isn't that a bug

[native coyote]

@sharp onyx The update comes in how many weeks after the beta release.

[sharp onyx]

There is no character id if you report from end screen. Thats why its always recommended to report from spectate itself

[night cloak]

Hm ok

Then I try to get the name from the video thx

[toxic mountain]

@night cloak have u reported while spectating

Him

[solid tree]

@solid tree Thats not true. Crate odds are random and are not influenced by RP. Its dependent on luck
@sharp onyx
I can't believe u....
I realized it in live we both were opening it at the same time...
So, i cant believe u bro

[sharp onyx]

@native coyote There is no fixed date for update. However, major global updates are about 2 months from each other

@solid tree Even if you open at same time, it will be different. Crates odds are individual

[native coyote]

Pubg Mobile version 1.0 , Will she come in 1 month? @sharp onyx

1 month passed because

[polar marten]

@sand path

[solid tree]

Nope bro.
Even it is odd.
How come my frnd is getting all the good ones.
Me a fool getting only silver fragments....@sharp onyx

[polar marten]

@sand path my name in the game minnoşpoyraz I can't log into my account

[olive tendon]

@polar marten it's Facebook issue

[polar marsh]

@spark quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marten]

yes but i can't enter

[solid tree]

The crate opening has 2 things I think 2 different for rp and no rp player.
When to players open get everything.
When non rp players open get nothing.
So,there 2 programmed crates for rp and non rp @sharp onyx

[sharp onyx]

@native coyote Exact date will be announced closer to the actual release. But yeah, about 1 month.

[polar marten]

türk müsün @sharp onyx

[sharp onyx]

@solid tree As I said, crate odds are random, and depends on individual luck

[polar marten]

kanka

[sharp onyx]

@polar marten english please

[arctic plover]

I need help I have an issue known as voice glitch which occurs most of the time with hig end device tooo plsss help me

Plssssss help mee

[sharp onyx]

@arctic plover please report this issue in #old

[polar marten]

@sharp onyx my name in the game minnoşpoyraz I can't log into my account

[solid tree]

@sharp onyx
Ok I will believe u bro...
This is my I'd 5205826593....
Today I will some 5 to 6 classic and 2 supply and 3 to 5 premium crate...
If I get anything precious I will surely believe u. If I dont get anything like wow.... then I am sorry I cant believe u.....
@sharp onyx

[sharp onyx]

@polar marten what does the screenshot say? Can you please translate?

[woven magnet]

@night cloak no purchases in past 3 months!!!

[olive tendon]

@polar marten contact Facebook customer service

[polar marten]

@sharp onyx facebook wants approval

but

I can't, I forgot my e-mail

[elfin canopy]

Crate opening solely based on odds; it's just luck.
PS:- The screenshot is from a RP player. @solid tree

[solid tree]

@elfin canopy
Check his inventory and the same times of crate opening of a non rp player...
Then u will know abt it

[polar marten]

please help me

[sharp onyx]

Please move to a chat channel if you dont have a query@solid tree

[polar marten]

I Türkish

[elfin canopy]

It is based on odds, some players are just lucky. But it isn't the case other players.

What's the issue, @polar marten?

[polar marten]

oh

[sharp onyx]

@polar marten then its a facebook issue. Please contact facebook support

[polar marten]

@elfin canopy my name in the game minnoşpoyraz I can't log into my account

facebook wants approval
but
I can't, I forgot my e-mail

[elfin canopy]

Could you translate the screenshot,@polar marten? What does it say when you try to log-in?

[polar marten]

please help me

please

[olive tendon]

Could you translate the screenshot,@polar marten? What does it say when you try to log-in?
@elfin canopy 3 step verification

[heavy vortex]

@near glen read again..

@near glen my post full

[elfin canopy]

Recover your facebook account, @polar marten.

[stuck cradle]

Any staffs can answer if they will have server at Australia? Best ping is 200 here and have have users here

[polar marten]

I forgot my e-mail I cannot confirm
@elfin canopy

please help me

[heavy vortex]

come here #pubg-mobile this is not the place to chat@near glen

[elfin canopy]

We cannot help you then, @polar marten. Contact facebook support, perhaps?

@near glen use #discord if you want to report someone.

[polar marten]

Can't you open my account

@elfin canopy

[elfin canopy]

@stuck cradle We do not have any information regarding that.
Maybe propose that in #old?

[polar marten]

I forgot my e-mail I cannot confirm
@elfin canopy

[elfin canopy]

@polar marten We cannot provide support for Facebook.

[polar marten]

@elfin canopy can't you ever help

[elfin canopy]

Avoid repeating the queries after it being answered.

This is PUBGM Support not Facebook Support.

[polar marten]

@near glen

[elfin canopy]

@polar marten you may continue in DMs, not here.

[polar marten]

yes ı türkish

My account

[elfin canopy]

DMs would be the better place, @polar marten and @near glen.

[polar marten]

my name in the game is minnoşpoyraz
@near glen

[heavy vortex]

use your DMs or #chat or #pubg-mobile ... don't hog the channel

[quaint sapphire]

How can I unlink my Facebook from my Pubg account

[vagrant forum]

Unlinking feature is currently disabled, @quaint sapphire.

[quaint sapphire]

So till next update? Which we don't even know about @vagrant forum

[runic shale]

Hii

[night cloak]

Ucak hilenizin de sizin gibi oyunun da ta amkkkk

[celest shadow]

No ETA for when the unlinking feature would make a return, @quaint sapphire.

[storm flume]

Please do not use any other language aside from English, @night cloak. Refer to #735483472432594994 for regional communities.

[runic shale]

Unfortunately game has stop how to fix it????

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @runic shale. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[runic shale]

Plz suggest me my game unfortunately stop?

[left jolt]

Plz suggest me my game unfortunately stop?
@runic shale see above

[sullen citrus]

Ever since I updated 190 Mb my ping high is coming @night cloak

Ever since I updated 190 Mb my ping high is coming @celest shadow

[celest shadow]

If you have experienced higher ping than usual, please submit this survey to help us easier look into the matter:

https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

@sullen citrus

[runic shale]

@left jolt after yesterday patch the game is constantly crashing

[left jolt]

@left jolt after yesterday patch the game is constantly crashing
@runic shale have you tried all the solutions stated in the screenshot/ #faq subpoint 4.7 ?

[runic shale]

i have left 8gb storage and tried repair button and also reinstall the game again and still the problem persists

[left jolt]

I suggest to post your issue in the channel #old with as much as possible information. For example your device model, os version, the issue, what you've done already to solve it, and when you started to face the problem.

[sonic lark]

Hello

I want help

[left jolt]

I want help
@sonic lark what's the issue? 😁

[vivid relic]

Why pubg ping are now going crazy?? Help, me and my friends cant even play tigether because of ping :/

[night cloak]

@vivid relic check above link and submit

[vivid relic]

Ok

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sonic lark. Remember to read through #faq before asking questions in the support channels.

[quasi nebula]

What is this sir

But his account was not deleted at all.

[night cloak]

Contact them again

[vivid relic]

And pls stop pubg in game global scam chat

[night cloak]

how can i report cheater with video?

@night cloak wait till #cheater-reports is re-opened or submit to this link
http://cheater-report.pubgm.cc/

I sent video via costomer serves and I always get the same response even if it is clearly hack

[polar marsh]

@raw parrot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hard oxide]

What's the total amount of rp points do we get in royal pass

Is it 98?

[desert pewter]

How much time Server Bonus shop takes to get refresh/reset.

[sharp onyx]

@hard oxide You can have as many as you want, however the max for rewards is 100

@desert pewter The bonus redeem shop refreshes every Monday 0000 UTC

[desert pewter]

Thanks Annihilator

[weak vault]

iam facing 1 problem can any one help me while iam typing in pubg when i will type v&g the keyboard is closing y can any one tell me #questions

[night cloak]

@weak vault could you try the method which I mentioned in #old

[sterile maple]

Hlo

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sterile maple. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@sterile maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weak vault]

@night cloak yaaa but not working

[night cloak]

Several bugs in the game and the staff is just chilling, listening to spotify

Gg

Might stop playing at this point, I can’t rank

[wraith brook]

Whose forcing you ? ¯_(ツ)_/¯

[night cloak]

We're not developers, @night cloak .

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Are you a staff?

It doesn’t say that to me just a mod

@weak vault could you do a video recording about that and post it in #old with user ID and Device information

I haven’t played for a week

A week

Nothing changed

Same bugs

I’m complaining cuz tencent is not letting me play

We're Discord staff's not Tencent employees

Read the bot message

Exactly

Useless

I need answers now

Then move to a discussion channel

I reported a bug a week ago

Pings

Discuss with who?

That issue had been fixed

No it’s not

[abstract wyvern]

Help

why cant i reset my new email id login

??

i was able to reset it few hrs ago

[night cloak]

That issue had been fixed
@night cloak #old earlier I submitted a bug watch it there

[abstract wyvern]

now when i send a verification code to my email id

i dont recieve it in my email??

[night cloak]

Every region is green color 80ms ping

@abstract wyvern check the spam folder

[abstract wyvern]

ok

[night cloak]

Restart the game@night cloak

[abstract wyvern]

ill try sec

[night cloak]

Restart the game@night cloak
@night cloak nice try, doesn’t work

Ok

So

Can I play?

You can

I can’t

Sure I can play at lag spike 400 and 500

Did u do that too?

[raw edge]

When will it come Pharaoh x-suit

[storm flume]

Please refer to subpoint #4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Offtopic faq

I can connect to the game

August 4 @raw edge

Reinstalled it

Nothing changed

Could you send all those in a single message

[slim raft]

@night cloak My game is always at high ping.. what should I do?

[raw edge]

@night cloak free or paid??

[night cloak]

You gotta wait for that date @raw edge

It's an issue from your internet connection@slim raft

[raw edge]

(≧▽≦)

[night cloak]

If you don't believe so, fill out this form:
https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

[slim raft]

@night cloak No my internet works good in other apps except pubg

[night cloak]

@slim raft @night cloak ^^

August 4 @raw edge
@night cloak first I experienced those unusual lags at the beginning told you 200-300 sometimes more in my region, it shows 87ms but it’s fake story. Next few days it was fixed, but even weirder things I discovered. My ping was 50-80ms in Livik and Erangel. All the other maps have 200-300

Read my last message

K

[oak flicker]

Where can I report a hacker in conq tier I have a recording

[storm flume]

Hello, @oak flicker!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[raw edge]

When will it start new beta registration😩

[vagrant forum]

It should start around next week, @raw edge.

[molten cedar]

My brother was hacked and hacked has linked his Email

[raw edge]

@vagrant forum confirm??😳

[vagrant forum]

@molten cedar type out the complete issue.

@raw edge, one of the admins said so. Wait for a week or so it should start.

[slim raft]

@vagrant forum Can't see my friends in friends list after completion of a game match

[vagrant forum]

Enter cheer park and exit, @slim raft, that should fix it.

[raw edge]

@vagrant forum ok bro thanks

[polar marsh]

@molten cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deep slate]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @deep slate. Remember to read through #faq before asking questions in the support channels.

[vagrant forum]

@raw edge

[night cloak]

@night cloak done, so I’ll receive response in the Mailbox in the game?

[lyric vector]

@Error 403 i always cant be fast to see report channel is open i have my video from 1 month ago coz it is close so fast and i didnt get notifications about channel is open etc...
Can u take my message in your pm or open report chat for a while?

@lime juniper

[raw edge]

@vagrant forum bro can you give me this link???😋

[vagrant forum]

@raw edge, https://q.gameexp.com/m/version/task/5841/task-wj

[raw edge]

Thank you bro♥️@vagrant forum

[abstract wyvern]

Rock 47 still not working brother

[vagrant forum]

@night cloak Can you check the last message from @molten cedar and suggest if anything can be done?

[abstract wyvern]

i even have the original account registration verification code

[night cloak]

@lyric vector due to the server size you won't be getting notification. And use this link: http://cheater-report.pubgm.cc to report those or else wait patiently for the channel to reopen.

[abstract wyvern]

but its not sending me emails to reset pass

to my email

[deep slate]

Hi

[abstract wyvern]

for my id login

@night cloak

[night cloak]

@vagrant forum the bot just give him what to do

[lyric vector]

Ok but they take it seriously there right in the link @night cloak ?

[night cloak]

@abstract wyvern try later

[vagrant forum]

Alright.

[abstract wyvern]

is it a bug with my email verification

its the second day

[night cloak]

The feature is in beta @abstract wyvern

@empty forge yep

[abstract wyvern]

but how is it in beta

when i recently changed my pass day before yesterday

???

it sent the verificaiton code to my email

but now i dont recieve any

[night cloak]

Try doing that later

[deep slate]

Can you help me recover an unlinked account?

[abstract wyvern]

@lime juniper There might be a bug with the email id login reset password features

emails arent being sent to their correct email

when trying to reset the email login

[midnight badge]

Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @midnight badge. Remember to read through #faq before asking questions in the support channels.

[idle skiff]

Clan activity point add on exp clan exp after the end of week.... Yes or no.????

Answer please

[lime juniper]

Could you please provide some feedback regarding that in #old, @abstract wyvern?

[abstract wyvern]

Sure

[raw edge]

@idle skiff I could not understand what you are saying🙄

[abstract wyvern]

@lime juniper im muted in that channel for 5 hours

[night cloak]

Hi I am having a problem currently in the game I have a drop in FPS as soon as I am in Close Combat. Anyone have an explanation or a solution to this problem please let me know? I would like to point out that I have limited fluid and that whatever the frame rate to use is beug persists. <@&639889499718942720>

[polar marsh]

@proper kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[idle skiff]

This add on clan exp after end of week or not

[indigo lily]

@vagrant forum id has been unlocked

He is using it

[abstract wyvern]

nvm

@lime juniper the account email bug was a glitch, the problem was it would send the verification code in the email after 60 seconds when it says it would send within 60 seconds

[vagrant forum]

@indigo lily ?

[storm flume]

Use of unauthorized third-party software or methods, @proper kernel, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[abstract wyvern]

although its funny, its working now yesterday i tried and it didnt even send a verification code the whole night

[indigo lily]

@vagrant forum im noob_op

[abstract wyvern]

so im not sure if its a bug or glitch actually

[abstract wyvern]

@lime juniper

[lime juniper]

All right, @abstract wyvern. Thank you for the feedback. We could update the text for the estimated time. This may vary a lot based on e-mail service, number of requests, and other factors.

[abstract wyvern]

i was using an iphone 11 pro max @lime juniper from Oceanic region if that helps to

[lime juniper]

Would you mind providing your numeric user identification as well?

[night cloak]

@idle skiff it wont

[raw edge]

@idle skiff I think there is a weekly refresh it

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @indigo lily. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Use #matches to share custom games details, @merry gyro.

[night cloak]

@merry gyro avoid posting it in every channel, refer #735483472432594994

[copper forum]

So idk why but my game doesn't work well when connected to my wifi

After the update

[night cloak]

Country

[copper forum]

I tried to uninstall and install again yet it happens rn

India

[night cloak]

what is the solution of map not downloading and showing error message
will repairing the game fix it?

yep it will @night cloak if not you can try #faq 4.12

[copper forum]

Help me please

[night cloak]

user id

[copper forum]

Sorry it took to long to start again for me to copy id

5265653180

It also said this while starting

,

[storm flume]

Please refer to subpoint #4.5 in #faq for further information, @copper forum. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cold sandal]

where can I do popularity exchange?

[copper forum]

It didn't work

@storm flume i did what it said but I'm still facing the same problem

[alpine wyvern]

Can anyone help me?

@lime juniper

[heavy vortex]

bruh.. Tag moderator they'll here to help.. @alpine wyvern

not the role

[night cloak]

@alpine wyvern do not her tag any mod for support
and yes post your issue with that too

[alpine wyvern]

My brother id has been hacked

It was connected with fb

Hacked has linked his Google Play games id and with Email

@night cloak @heavy vortex

[heavy vortex]

wait till a mod comes.. it's better if they help you.

@elfin canopy

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @alpine wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[alpine wyvern]

@elfin canopy can u help me ?

[faint steppe]

@alpine wyvern state your issue

[elfin canopy]

I already did,@alpine wyvern.

Refer to subpoint 2.5 of #faq.

[night cloak]

Nice pubgm 😂

[elfin canopy]

Please report them in-game, @night cloak.

[night cloak]

Nothing happened

[cold sandal]

He'll get banned soon don't worry

[copper forum]

@elfin canopy
Help me please

[cold sandal]

I reported a hacker yesterday and he was banned in 5mins

[night cloak]

He is in top 3

[copper forum]

idk why but my game doesn't work well when connected to my wifi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @copper forum. Remember to read through #faq before asking questions in the support channels.

[night cloak]

In asia fpp duo

[copper forum]

I asked it before to another mod he did tell me to do something it didn't work

[elfin canopy]

What issue you're facing, @copper forum?

[copper forum]

My game isn't loading fast

I have a great wifi but the game isn't using it

It takes too long to start and acts like I'm using 2g matchs don't start and it doesn't login sometimes

[spiral widget]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spiral widget. Remember to read through #faq before asking questions in the support channels.

[copper forum]

@elfin canopy have a look at my problem please

[elfin canopy]

May I have your internet speed test results along with jitter and latency, @copper forum.

[copper forum]

It's 50mbps

[night cloak]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@rotund terrace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Current results, please.

[copper forum]

Okay

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Try using a DNS.

Refer to subpoint 4.5 of #faq.

[spiral widget]

My twitter account is hacked how can I remove it from my pubg account

[copper forum]

I tried

[copper forum]

It didn't make any difference

[elfin canopy]

Could you post a video clip of you starting the game, @copper forum?

[copper forum]

Okay

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @spiral widget. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cold sandal]

@elfin canopy that happens with me as well

[elfin canopy]

Could you post a video clip of you starting the game,@cold sandal?

[cold sandal]

I wait for match to start and the loading page comes I wait for many time and then I restart the game after all this it says you were disconnected for a long time etc...

OK I'll record a video whenever this will happen again @elfin canopy

[spiral widget]

@elfin canopy
My twitter account has been hacked how can I remove it from the game
Please answer

[brisk pebble]

Yesterday

Today Nice PUBG mobile
nice Work Keep doing

No one Respond Me @lime juniper

[brisk pebble]

<@&639889499718942720> I tried

[night cloak]

@brisk pebble contact in game CS

[elfin canopy]

@cold sandal sure.

[copper forum]

@elfin canopy its not even starting now😂🤦‍♂

[elfin canopy]

I already answered you, @spiral widget.

Refer to subpoint 2.5 of #faq

[copper forum]

Have a look at the video you will understand what problem i am facing

[brisk pebble]

👍

@night cloak

[elfin canopy]

@brisk pebble Recover your social media linked with your PUBGM account.

Try switching network, use cellular data, @copper forum.

[brisk pebble]

Showing like this @elfin canopy

[elfin canopy]

Reinstall the app from playstore or App store, @brisk pebble.

[copper forum]

@elfin canopy my cellular is bad bro

It works with different network

But what's the use of getting a wifi if i can't use it

It was working fine before the updae

[night cloak]

Do I not get any points increased or decreased by exiting a squad game? The number’s the same

What a stupid game

[elfin canopy]

If it works with different network then the issue of from your WiFi's side, @copper forum.

Contact your ISP and ask if they've blocked PUBGM servers.

[alpine wyvern]

@brisk pebble same happened to me hacked has linked his social media

[night cloak]

Answer my question

Someone

Do I not get any points increased or decreased by exiting a squad game? The number’s the same

[alpine wyvern]

@elfin canopy how to connect mobile number to PUBG ID

[night cloak]

@elfin canopy

[elfin canopy]

Hold on!!!!

[brisk pebble]

@elfin canopy I tried doesnt work

[night cloak]

I need answers now

No need to google it

[elfin canopy]

Do you have the link email/phone no. option after tapping on settings > basics, @alpine wyvern.

[night cloak]

@elfin canopy

[copper forum]

@elfin canopy they don't mess around our network

Anyway i can try to fix the game

[night cloak]

Answers

[elfin canopy]

@night cloak you mean exiting the match after getting killed or before that?

[night cloak]

After getting killed yes

With randoms

Don’t wanna spectate them

[vital moss]

change fair real challenges with diamond plus for more accurate stat and classoc match milking like if theres 1 crown+ and others under plat they wont get match with ace conq only hard match to lose -40+ and also based on kd ratio so they can fight there equals. and more pay to win feature with some showcase

[spiral widget]

@elfin canopy
I don't understand Englisch very well 😕

[elfin canopy]

@night cloak Please have patience, you're not the only one seeking assistance here

[night cloak]

My points were the same I survived for so long and got 4 kills

[elfin canopy]

After getting killed yes
With randoms
@night cloak You do get points.

[night cloak]

It’s

The

Same

3118

[stray hearth]

@elfin canopy I had a chiken dinner in 16.3 minutes.Is this a world record?

[night cloak]

Last matched I died -5 points

From 3223 to 3118

And now same thing happened

Nothing changed

[elfin canopy]

Screenshot, @night cloak?

[elfin canopy]

@stray hearth No, I don't think so.

@night cloak Career results.

[stray hearth]

Then what is the fastest record@elfin canopy

[alpine wyvern]

@elfin canopy hacker has linked his email with it

[night cloak]

It took

10 minutes

To get my points

[elfin canopy]

@stray hearth "you can google it", I'm not sure about world record for other maps. For Livik it is in #news.

[night cloak]

Nvm it’s 3226 now

+8

🤦🏻‍♂️

[alpine wyvern]

@elfin canopy any other way to login without fb ? Because i need to recover fb id

[night cloak]

Idk everything so slow

Why?

[elfin canopy]

Sure,@night cloak. Now please move to discussion channel.

[stray hearth]

@elfin canopy can you support me for this

[elfin canopy]

@alpine wyvern Do you have any other linked social media account?

@stray hearth ?

[stray hearth]

For this record@elfin canopy

[elfin canopy]

I don't think I can,@stray hearth. A simple google would do.

[stray hearth]

You can ask to your pubg manager

[elfin canopy]

Idk everything so slow
@night cloak you get match points after your current match has ended. i.e. All your teammates has been killed or they won the match.

@stray hearth Please move to discussion channel, you can ask for help in #pubg-mobile. Thank you!

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[floral moon]

@brisk pebble we need 0.20.0 / 1.0.0 update for log in

[stray hearth]

@elfin canopy I want support therefore I came here

[alpine wyvern]

@elfin canopy i have linked with FB only but he has linked with Google Play and email both

[elfin canopy]

We don't provide support of that kind, @stray hearth.

Try recovering your facebook account, @alpine wyvern.

[alpine wyvern]

@elfin canopy i have recovered once but it have been blocked again

@elfin canopy even i have contacted in-game support about unlinking his google play id

[elfin canopy]

We cannot help you if you do not have access to any of your linked social media, @alpine wyvern.

You may contact customer support from the login screen or write them an email

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[strong iris]

Dear Pubg Mobile Team,

Recently i got a notice that my id will be banned for violating regulations.But I had not done any violation against your Rules and regulations.I am playing from season 2 and i always respect pubgM.My id is very valuable for me.If you can please unbann my id.

Pubg Id:-5104430486
Pubg name:-ṂR¤RONG
Thanks,
Osiul Hasan

[stray hearth]

@elfin canopy kk @heavy vortex helped me

[polar marsh]

@strong iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elder pecan]

Where do I report cheaters with evidence?

[wraith brook]

@elder pecan Do it in game or use following link
http://cheater-report.pubgm.cc

[night cloak]

i dont understand > Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume

i dont understand

[unborn fulcrum]

I dont have option to link another social media or link email

How can i solve this?

Anyone help?

@elfin canopy

[olive tendon]

@unborn fulcrum u can link email

[unborn fulcrum]

I cant put passowrd there

Check

SS

[olive tendon]

That's a OTP code

[frank otter]

For free pubg tournament dm me

[unborn fulcrum]

I have done but no optiom after that

[elfin canopy]

Did you switch from iOS to Android or vice versa recently, @unborn fulcrum?

[unborn fulcrum]

Naah

I havent

[elfin canopy]

Try routine repairing your app.

[unborn fulcrum]

I cant this account is hacked by someone i have to put another accesss my twitter account id hacked my id is only login in this device

Twitter is not helping

@elfin canopy

What can i do now?

[lyric vector]

i cant see emolator chat and arabic chat

@elfin canopy

[hazy oasis]

Hi

[elfin canopy]

@lyric vector type .emulator in #481204134859505684.

Also refer to #community-news.

@unborn fulcrum could you explain it a bit more?

[unborn fulcrum]

@elfin canopy

can you come vc

?

sir?

[elfin canopy]

Could you explain it here,@unborn fulcrum?

I cannot join VC.

[unborn fulcrum]

ok wait sir

[slow roost]

Yes same prob I couldn’t join vc

In the sense what I speak couldn’t be heard by others as well as I can’t hear what my teammates speak

[elfin canopy]

Try routine repair, @slow roost.

[slow roost]

In the login page?

[elfin canopy]

Yes

[unborn fulcrum]

my twitter account got hacked hacker chnaged username email and password and i have no longer access to the twitter account and twitter is not helping in any way and i am trying to link anything else with my account but this is coming and i cant link anything elsae please help

[elfin canopy]

Is your PUBGM account banned, @cobalt shuttle?

[unborn fulcrum]

and i have only access to pubg account in 1 device

[night cloak]

Can you log into the hacked account?

[unborn fulcrum]

and i have put a lot of money in my account account is with collector badge

no

ash bro

[polar marsh]

@cobalt shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Then contacting twitter support is the only option.

[unborn fulcrum]

i have access to pubg account but not twitter

[night cloak]

Oh

[unborn fulcrum]

twitter is not replying

[night cloak]

You can enter the account yes?

[unborn fulcrum]

yes

[night cloak]

Is email linked?

link your email

*fast

[unborn fulcrum]

check ss above

i am not able to

[night cloak]

oh

[unborn fulcrum]

See

[night cloak]

whats wrong with that?

add your gmail.

or create a new one and link it

[unborn fulcrum]

No optiom coming

Se3

See

[elfin canopy]

Routine repair your app, @unborn fulcrum.

[unborn fulcrum]

Too link another accoumt

If i log out i will no longer have acess to my accoumt

@elfin canopy

[night cloak]

have you tried entering the email?

[unborn fulcrum]

yes

also the code

[night cloak]

or mobile number?

and?

[unborn fulcrum]

mobile number option not coming

[storm flume]

You can contact the customer service via the game settings, @lime gull. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

what happened when u input the verification code?

[unborn fulcrum]

nothing it says success and then nothing

[night cloak]

and its not linked?

[unborn fulcrum]

it says success but not shows linked in app

and pubg support or twitter support is not replying

[elfin canopy]

Try logging in via email from different device.

[unborn fulcrum]

i have put a lot of money in account

ok ill check sir

[elfin canopy]

Cannot help you with it, Security of your account is your responsibility.

[slow roost]

Mav

Routine repair didn’t solve the issue

I still cannot speak or hear my teammates

[solemn oxide]

I have met with a Hacker who banned whole lobby

See

Our controls not working and this hacker killed whole lobby

[elfin canopy]

Could you post about the issue in #old, @slow roost?

[lyric vector]

@elfin canopy they mess with my name

[solemn oxide]

So what to do

[elfin canopy]

Your name wasn't mentionable, @lyric vector. Request new nickname in #discord.

[lyric vector]

ok

[elfin canopy]

@solemn oxide Do you have a match recording?

[solemn oxide]

Yeah i will manage it actually it was my teamate @elfin canopy

[wraith brook]

TF is this hack or what ?

[solemn oxide]

Hack @wraith brook

[elfin canopy]

@solemn oxide Is this from Today's match?

[wraith brook]

I have seen issue once before

[solemn oxide]

It happened yesterday when he was pushing duo tpp

But its serious issue

[wraith brook]

Yes it is

[unborn fulcrum]

It shows this

[elfin canopy]

Alright. Mention me when you've the video, @solemn oxide.

[unborn fulcrum]

@elfin canopy

@night cloak

[solemn oxide]

@elfin canopy alright

[elfin canopy]

Contact customer service,@unborn fulcrum. I'm unable to assist you any further with this

[wraith brook]

This hack is scary

[solemn oxide]

@wraith brook yeah man

[unborn fulcrum]

Ok sir

[floral moon]

Now PUBGM is not secure.

[vapid thorn]

5152623428 op player hack

Sharpshooter user

[solemn oxide]

Hackers are now common in pubg they have power to ban whole lobby now @vapid thorn

[vapid thorn]

Ace *4 @solemn oxide not banned cheater killing me in water use berryl x4

[wraith brook]

@vapid thorn Scroll up to see the world's dangerous hack

[solemn oxide]

No bro he didn't recorded that match @elfin canopy

But I'm not telling lie

[elfin canopy]

Alright, @solemn oxide. I've already forwarded it to the community team.

[solemn oxide]

Yes thank you for Believing

[vagrant radish]

Does it count if i purchase uc from midasbuy?

[vapid thorn]

Sharpshooter not banned i see in telegram got conqueror please fix it sharpshooter

[elfin canopy]

Yes, @vagrant radish. You can buy from Midasbuy and you'll get that outfit and headgear.

[vagrant radish]

@elfin canopy tysm

[floral moon]

@solemn oxide yes yesterday this happened with us, whole Asia server down when we are started Asia sqoud yesterday noon, we all lost our points.

[blissful kelp]

I HV purchased 60 uc but uc didn't came Nd my money was not refunded

[night cloak]

@elfin canopy it counts if get uc from bonus challenge?

@night cloak nope

[left jolt]

I HV purchased 60 uc but uc didn't came Nd my money was not refunded
@blissful kelp did you purchase the 60UC through Midasbuy or In game?

[blissful kelp]

@left jolt in game

[left jolt]

Then it's best to contact the in game customer service regards that.

[floral moon]

GOOD NIGHT, and all users make your pubg account safe.

[night cloak]

whats the command to get emu role?

go to #481204134859505684 and type .emulator

[vagrant forum]

@night cloak, .emulator in #481204134859505684. Also, ask those questions on #discord from next time.

[night cloak]

@night cloak appreciated

@vagrant forum appreciated

[left jolt]

@blissful kelp Network issues or latency can sometimes cause a delay in receiving the UC. I suggest you to wait for 24 hours to ensure that your purchase is succesfully delivered to the account. If you haven't received the UC within 24 hours, contact the in game customer service, and provide them a clear screenshot of your purchase.

[nocturne viper]

Peace be upon you I have a problem when I access my account shows i have been accessed to your account from a newer version knowing that I am using the latest version in the Store Play

[night cloak]

@nocturne viper Have you tried repairing the game?

[nocturne viper]

Yes, I've let her down.

[polar marsh]

@oak valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@solid slate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Yes, I've let her down.
@nocturne viper ?

If repairing has not worked , your account has probably been hacked.

Please contact ingame customer service about the issue.

[nocturne viper]

Yes, I deleted the game and reloaded it.

[vestal viper]

@night cloak hey can you translate this thing from.chinese to English, I couldn't do it on Google translate. I just want to know what selected option means@night cloak

#media section

[night cloak]

We are unable to assist you on that issue derar.
Im sorry but contacting ingame customer service is the only option if you have access to the account.
If not contact the social media customer support.

[vestal viper]

@night cloak

U there

[night cloak]

Yes

Im looking into it

please give me a min.

[polar marsh]

@hoary laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vestal viper left says close and right says open.

its Chinese btw

When this offer end RP supply coupon ?

[elfin canopy]

@elfin canopy it counts if get uc from bonus challenge?
@night cloak No.

[night cloak]

@elfin canopy

[elfin canopy]

There should be a date mentioned on the website, @night cloak, no?

@brazen belfry Not the right place to do so

[brazen belfry]

Ok sorry

[storm flume]

You can contact the customer service via the game settings, @nocturne viper. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@elfin canopy no I can't see any date

[long kettle]

Is war mode cancelled? 😢

[elfin canopy]

Looks like the offer is for whole season,@night cloak, or atleast not ending anytime soon.

No information about it being cancelled, @long kettle.

Keep an eye on #news.

[long kettle]

Thanks 🙏🏻

[night cloak]

@elfin canopy ok I already purchase UC last month so if I purchase now I get rp supply coupon ?

[elfin canopy]

Yes, you should get it again,@night cloak. However confirm it from Midasbuy Support.

[night cloak]

@elfin canopy one more thing rp supply coupon work for RP purchase or RP rank purchase?

[wild mesa]

i tried ingane customer support they have nothing

[night cloak]

@wild mesa For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[wild mesa]

i need to talk to someone .. like a real person who can help

that bot in ingame customer support ends up with a new conversation 🥴

[night cloak]

Contact the ingame customer support and follow this image.

@wild mesa

[little holly]

I need to say question

[wild mesa]

my acc isnt hacked.. i have access to all my social accounts @night cloak

my other pubg ids are working just fine..

[little holly]

My account I can’t do number or email so my account hacked I need to know if this problem on my account or phone?

[polar marsh]

@sick ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[left jolt]

@wild mesa have you tried to repair your game? Using the in game "Repair button"

[little holly]

Please anyone answer please beacuse my account hacked I don’t know how he’s join my account

[jovial spire]

Why hackers can’t hack the uc ?
Why hacker only can do cheating while playing!

[left jolt]

Please anyone answer please beacuse my account hacked I don’t know how he’s join my account
@little holly could you elaborate the issue?

From what I understood is that you can't link an email or phone number to your account? is that it?

[little holly]

Yes

[wild mesa]

i have installed n reinstalled my game 8 times.. n repaired like innumerable times 🥴

this is not my only problem.. many peopke are facing it

we need a solution SIR 😣

[left jolt]

@little holly if there has already been linked an email address on your account you won't be able to change that as far as I know, I could be wrong though. Also the Phone number linking feature isn't available to all regions yet.

[fierce lark]

When is crew challenge coming

[little holly]

Oh ok good but how can I change

[wild mesa]

@left jolt is there any email address i can mail with ss

[little holly]

Email

[short eagle]

@fierce lark no date yet

[wild mesa]

??🥺 🥺

[cedar quarry]

Link report hacker

[left jolt]

@wild mesa for account related issues, you'll have to contact the in game customer service. Please refer to subpoint 5.3 in #faq for further instructions.

Link report hacker
@cedar quarry http://cheater-report.pubgm.cc/

[cedar quarry]

@left jolt thank you

[little holly]

@left jolt

[polar marsh]

@left jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[little holly]

@left jolt

How I can remove the email on my account or I can’t? So I can change email or everything like he can’t open my account

[outer wasp]

Pubg when is this bug going to fix.I have tried reinstalling the game several times,I have contacted your ingame support 100 times,reported in feedback bugs,but you are nothing.I think the time has come for the game,we should shift to cod..

And now there will be a bot reply and done💯🔥🖕

[clear berry]

One plus 7 is worst phone for this game lol or this game just got too many bugs for droids, that irresponsive screen while swiping bug is back again and now my aim freezes too or sometimes I can't move character

[outer wasp]

@clear berry bro don't mind it it's not your phone fault it's only pubg fault it's not pubg it's #BugG

[quick summit]

please tell me we can buy the next rp with ag

@sand path

it says so on the page

but there is no option to buy it with ag

[polar marsh]

@fair nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[left jolt]

How I can remove the email on my account or I can’t? So I can change email or everything like he can’t open my account
@little holly you can't remove the email, otherwise you'll have to contact customer service in game. Refer to subpoint 5.3 in #faq for further instructions.

[little holly]

What I will say coustom server to help me

Ok now I want to know the hacker how still join my account

[serene solstice]

On gameloop at the end of the gun game crashes and I have to restart it any solution for this?

[little holly]

With email or Twitter account I have to know that beacuse hard to join with Twitter beacuse I have 2account same Twitter

[scarlet crest]

Please tell me how to resolve this.

[polar marsh]

@potent yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[serene solstice]

@scarlet crest update the game

[scarlet crest]

@serene solstice bro game is totally updated

[serene solstice]

Check in play store

[polar marsh]

@cloud bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[serene solstice]

On gameloop at the end of the gun game crashes and I have to restart it any solution for this?

[scarlet crest]

I had installed ut 3 to 4 times then re

[unique schooner]

I want to report about my purchase I buy 600uc and didn't receive it. It's has been 12 hours since the purchase

[serene solstice]

On gameloop at the end of the gun game crashes and I have to restart it any solution for this?

[scarlet crest]

Please help

[unique schooner]

How can i solve this?

I just want to buy rp

[serene solstice]

On gameloop at the end of the gun game crashes and I have to restart it any solution for this?

[storm flume]

Hello, @jovial spire!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[serene solstice]

On gameloop at the end of the gun game crashes and I have to restart it any solution for this?

[storm flume]

You can now access #emulator-chat and #emulator-support, @serene solstice. Revert this at any time by sending .emulator in #481204134859505684.

[jovial spire]

I did every where report still no respond

[storm flume]

You can contact the customer service via the game settings, @unique schooner. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@scarlet crest You would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources.

[scarlet crest]

Thanq bro @night cloak

[unique schooner]

I have contact the support but didn't respond

Or I need to wait 24 hours then i contact back?

[night cloak]

@unique schooner give it time

Patients is key

From where did you buy the UC

[unique schooner]

Ok thank you

Ijust wanna buy the rp is beautiful

@night cloak Google playstore

[night cloak]

Alright it may take upto 24 hours, if you didn't get it after that, contact both Google and in-game customer service with payment details, @unique schooner .

[unique schooner]

Ok tq for the information

[sudden laurel]

I addressed this complaint 2 weeks ago and i still haven't recieved any solution regarding this -
I am unable to log out of my facebook account.... Even after trying to log out and then log in again using my gmail

I tried all the possible solutions tht i could do on my side including reinstalling the game

[raw edge]

Hi

Help

[iron saffron]

Hi

A Person cheated on me and taken my Pubg Account I recovered my gmail and Facebook but link login is still available to him and he annoys me and used my all uc plz remove the link login so i can enjoy my account if you need any evidence i will provide it

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @iron saffron. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

We are unable to provide assistance if you do not ask a question or state a problem, @raw edge. Remember to read through #faq before asking questions in the support channels.

[raw edge]

How many people can apply for beta registration

[night cloak]

There's no limit on that

[grim forum]

Who is having problems with their internet on the game but your network is fine?

[night cloak]

But only a few will get selected

[olive relic]

Does the ping effect on the gameplay even with a little difference ms between 2 players?

[night cloak]

Depends on the difference but yes @olive relic

It means there bullets register first if it’s lower

If it’s higher some bullets won’t register at all

[olive relic]

👍

[night cloak]

👍

[olive relic]

@night cloak why Pubg doesn’t resolve that because that is unfair due to Circumstances

[polar marsh]

@heavy minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@olive relic it’s all wifi depending better wifi lower ping

[olive relic]

@night cloak Thats what we were suffering of it in our country, no wifi higher ping

[night cloak]

We can’t do anything about that tho

[silent nexus]

hello i need help from pubg support im changing my email address and i cant unlink the last gmail on my account can you guys tell me how to unlink last email and link new one

[signal grove]

Yo what's up peeps

[night cloak]

@silent nexus currently the unlinking feature is unavailable.

@signal grove can I help you with something ?

[abstract wyvern]

Help

[silent nexus]

@night cloak when this option will be in game i need to change it😫

[hallow zinc]

Can anyone help me with an issue?

[night cloak]

Please refer to #faq2.5 @silent nexus

@abstract wyvern @hallow zinc state you’re issue please

[hallow zinc]

Earlier this day, there's an UC deduction from my I'd

I tried contacting the customer care in-game

But after I explained my issue, they haven't responded yet

[night cloak]

@hallow zinc this happens when you buy uc from a unofficial sites etc if it’s been deducted you’ve bought UC somewhere you shouldn’t have

[abstract wyvern]

@night cloak one of the customer support in-game representatives replied saying they will help with unlinking the hackers social media account from my account but they wanted account creation date so they can furthermore continue the investigation, I replied back with it, so I just wait for pubg mobile customer support representative to reply again

[night cloak]

@hallow zinc patience please they’ll reply

[abstract wyvern]

🤔

[torn thorn]

helo

I want to unblock it

[hallow zinc]

That's the problem, I have made in app purchase

[night cloak]

Yes you wait @abstract wyvern

Unblock what @torn thorn

[abstract wyvern]

@night cloak okay how long does it take cuz I replied 2 hours after I received the message

[torn thorn]

bupg

[night cloak]

@hallow zinc just talk to in game customer service

[abstract wyvern]

And it’s been 1 day already past

[hallow zinc]

Not from some somewhere esle

It's been more than a day now

[torn thorn]

My account was burned out

[night cloak]

@abstract wyvern there’s no set time and currently due to covid it’ll take longer then normal please wait patiently

@torn thorn you were banned ?

[polar marsh]

@torn thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[abstract wyvern]

@night cloak thx brother hope so

[night cloak]

👍 good luck

[abstract wyvern]

They already

Said they will do it and they’ve identified the hacker social media account

[hallow zinc]

I did contacted customer care, they asked me details and after that there was no response

[abstract wyvern]

They told me they got more than enough proof from me to return back to my account but they just wanted account creation date

[night cloak]

@hallow zinc as I said to zeke due to covid 19 things will take a little longer be patient please

[abstract wyvern]

So they can further investigate the issue @night cloak

So I replied to them

With my account creation date

And am just waiting

[hallow zinc]

Ok, thank you, I hope so they'll help me out!

[night cloak]

👍

[polar marsh]

@lyric monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive relic]

@night cloak why i cant sign in to my Pubg account linked with twitter ?

[left wigeon]

helo

[normal fulcrum]

@olive relic Is it giving some error?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @left wigeon. Remember to read through #faq before asking questions in the support channels.

[left wigeon]

I want to unblock it

[night cloak]

Unblock what @left wigeon

[olive relic]

@normal fulcrum it is saying to me that the account is suspendeed

[normal fulcrum]

Screenshot?

[polar marsh]

@left wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @olive relic. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[normal fulcrum]

@left wigeon Be more specific about your issue

[left wigeon]

Please remove the item. My account has been compromised

@normal fulcrum

please

[normal fulcrum]

You mean your account is banned for violation?

[left wigeon]

yes

[polar marsh]

@left wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vague gale]

Where is this set? I can't find it.

[devout saffron]

Where is this set? I can't find it.
@vague gale You can find this in Shop --> Treasures --> the first crate named Flame Supplies

[vague gale]

@devout saffron
Thank you very much 😊

[devout saffron]

yw 🙂

[night cloak]

Yo, got a quick question, is there any way to unkink my apple id or my gamecenter account? wanted to link my facebook instead..

unlink*

[devout saffron]

The unlink feature isn't available at the moment. @night cloak

[polar marsh]

@ornate grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

allright, thanks for the quick answer bro

[floral gale]

مرحباً

[storm flume]

Please do not use any other language aside from English, @floral gale. Refer to #735483472432594994 for regional communities.

[floral gale]

helo ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @floral gale. Remember to read through #faq before asking questions in the support channels.

[floral gale]

Please remove the item. My account has been compromised

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @floral gale. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[simple cairn]

How do I unlink Apple from settings?

[night cloak]

@simple cairn the unlinking feature is currently disabled

[simple cairn]

When will it be enable?

[floral gale]

@night cloak

[night cloak]

There’s been no news about it to my knowledge.

[floral gale]

please

[simple cairn]

Oh

[night cloak]

@floral gale the bot told you what to do

[floral gale]

Please remove the item. My account has been compromised

[simple cairn]

How do I add a profile picture? Using Apple

I have my gmail linked

Twitter can't be used

[floral gale]

@night cloak

please

[night cloak]

Contact in game support @floral gale

@simple cairn staff will be with you shortly to help you 👍

[simple cairn]

Ok

[night cloak]

@vivid merlin

[floral gale]

You can not @night cloak

[polar marsh]

@floral gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[simple cairn]

Uhhh staff?

[heavy vortex]

@short eagle

[simple cairn]

Is staff afk?

Lol

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @simple cairn. Remember to read through #faq before asking questions in the support channels.

[simple cairn]

How do I change my profile picture using Apple or gmail?

[normal fulcrum]

@simple cairn Go to Google Accounts and update tour profile picture

[night cloak]

سلام عليكم حسابي تم حظره ١٠ سنوات وانا لم اقل بانتهاك القواعد اطلاقا كل ما في الامر اني استخدم الجلبريك في جهازي الايفون من اجل عملي ولا استخدمه اطلاقا في لعبه ببجي وبسببه تم حظر حسابي ارجو حل مشكلتي لاني لم اقم بالعب بالهاك او انتهاك القواعد اتمنى مساعدتي في استرجاع حسابي لطفا

[storm flume]

Please do not use any other language aside from English, @night cloak. Refer to #735483472432594994 for regional communities.

[simple cairn]

Ok I will try

Does it take time for the picture to upload to pubg,?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[simple cairn]

I changed my gmail profile picture,but my avatar still hasn't changed even after x ing the app

[devout saffron]

@simple cairn yes it might take sometime to reflect in your game

[simple cairn]

Alright

How long?

Do I need to select it in game?

Or no

[heavy vortex]

It takes time.. And if you are currently using some other avatar then you need to choose the one of linked account. @simple cairn

[simple cairn]

My account is linked to Apple and Twitter